Air India Reviews

I recently paid for business class tickets and was provided with broken seats on both legs of the flight. I paid close to $5000 for my seats and I received below economy class value. When I complained, that had the audacity to offer me $60 (roughly) for my inconvenience. Do not fly Air India. Do not FLy Air india. I am keeping this complaint short. I should have listened to my first when they advised against flying with them and I didn't. The planes are old and not updated. Why send a broken plane in the air.

If you value your money, your comfort, or even basic respect as a passenger, avoid Air India at all costs. We booked Premium Economy tickets from San Francisco to Mumbai via Delhi (Booking Reference: **) and paid extra for confirmed upgrades to Business Class. The upgrades were processed, confirmed in writing, and seats assigned. We thought we’d finally get the long-haul comfort we had paid a hefty sum for. What happened next was an absolute disgrace: Without notice or consent, our Business Class seats were unceremoniously downgraded to cramped Economy. Our confirmed Delhi–Mumbai connection (AI2985) was cancelled and replaced with a later flight (AI2981), meaning longer delays and disruption.

Their customer service is horrible. They give false info for baggage prices. Clerk, website and by phone all different info. I was required to pay double what it said online. Clerk at desk stated I could only get the prices I found by putting in my flight info online 12 hours prior, but via phone they said 2 hours. I could only email them and they never called me like they said. Communication was only via email. They didn't evaluate what I said/found online. They said I was a valued customer but never did anything to make it right. Just money hungry and sneaky. Don't believe what you find online or what they tell you. I mean if you can't trust what they say about your baggage do you really want to trust them to get you safely to your destination? I don't! Fly Air India at your own risk (especially lately with all the plan crashes)

They are lying about their fees on their website. I booked FLEX to have nil fees for canceling as written on the website but still had to pay fees for cancelling afterwards. The customer service is stubborn and remains on their standpoint that they are correct and I had to pay the fees.

My parents flew from Toronto to Bombay via Delhi by Air India recently. This has been worst experience with no timely updates....two times flight rescheduled before the departure day and then once on airport, total 6 hrs delay before flying out of Toronto. Then again 2 hrs delay at delhi. Worst customer service. Never fly with them ever.

I recently travelled round-trip from Toronto in Canada to Hyderabad in India via Delhi. Experience in both the flights, starting from ticket booking, info about flight delays and other info, aircraft, infotainment systems, food, crew behavior, baggage handling, literally everything was horrible to say the least. The aircraft shouldn't have been allowed to fly in the condition it was in. Very strongly recommend everyone not to book in Air India, especially international as domestic flights within India were okay. P.S. I gave one star as there is no option to choose negative stars.

I recently purchased a flight ticket with Air India, but unfortunately, the experience has been quite disappointing. After booking, the airline significantly changed the layover time to over 7 hours. As a result, I was forced to cancel all of my connecting flights, which caused considerable inconvenience and additional expense. Given that the change in itinerary was initiated by the airline, I requested a cancellation or rescheduling of my ticket. To my surprise, I was informed that I would be required to pay a convenience fee for either option, which I find quite unreasonable under the circumstances.

About 8 years ago, I vowed never to fly with this lousy, greedy and penny-pinching airline. Their seats are broken, service is very poor and food is horrible! Not going to mention about the dirtiness of restrooms because it is basically the poor etiquette of ** travelers. The plane had very bad smell also. Their fares are very high in spite of such poor conditions of their aircrafts. DO NOT PUT YOUR LIFE AT RISK IN THE NAME OF PATRIOTISM FOR INDIA. The owners are very unpatriotic and have no regards to human safety!!!

I would recommend everybody to never use Air India again unless you can not avoid it. Here is the background for that advice: I’m a United Airlines Platinum member, and a Star Alliance Gold member. I bought a fully refundable business class return ticket from Delhi to Kathmandu. January 13th I had a chance to fly into Kathmandu another way, so I called Air India to ask how I could change the return ticket to a oneway KTM – DEL. They told me to cancel the return ticket and buy a new business class ticket one way – And they assured me that I would get all the cost of the return ticket ($1,400) refunded. So, with all of the above in mind, you would think everything was good. However, today 5 months later I have not received a penny from Air India.

I have booked flights for next month with @airindia from Washington to Hyderabad and had a very disappointing experience. Here's what happened: #AirIndia #TravelExperience. I have booked the flight and done seat selections as I am travelling with my family/kids. However, they have changed the flight schedule from Washington to Delhi and I am going to miss the connecting flight to Hyderabad now. So, I called them and requested for an alternative. They managed to get ticket in the next flight to Hyderabad with no confirmed seats.