Air India

Air India had a very long call waiting for last several months getting worse, but very recently they have improved dramatically. Seems like there is additional manpower assigned and lot of attention being given to this activity that had turned unfriendly. Also notice an improvement in their website booking services from former. Some improvements are visible. Hope one of the oldest airlines operating in the world turns around.

I went to the Air India office at Nariman point. Had a wonderful experience. A neat and a clean office with cordial and helpful staff. MS ** attended us and helped with all our issues like baggage issues, frequent flyer issues, cordially and quickly. I am really proud of the National airline.

As frequently travelling through various airlines it was very difficult to select one best airlines. Air India has not only improvised with the services but they have made the strongest presence in my mind and my selection, Traveling from Air Asia Buying ticket of 17,000 INR. Was not even asked for water. But Having regular experience with AIR INDIA is mind blowing and has forced me to write a thank you note to entire team of AIR India... Starting from Supervisor Desk Shweta to Flight Crew (name unrecognized) all time available for any sort of support. Cheers to Air India. Keep these services to kill other airlines...

I have traveled to over 35 countries and flown with numerous airlines. Air India is by far the worse airline I have ever traveled with in my life. The quality of the planes is terrible; they are old, dirty, and basically falling to pieces. On my return flight from Delhi to JFK, only about 50% of the TVs worked on a 15.5hr flight, my overhead light didn't work on the flight there or back, so I couldn't even read without using the flashlight on my phone, and the seat (44K) had a hump in the middle of the chair where I could feel the metal prodding in to my back due to the frame being deformed.

How come Air India flights always manage to get delayed? Even if there's no specific reason for the delay, they manage to piss me off every single time. I have to take a flight from BOM to DEL and further I have a train to catch from DEL. Every time I book a ticket with AI, I miss my train. This is the last time. I'll never ever recommend this airline to anyone. There's no respect for customer's time.

My flight got delayed. So when I reached there accordingly they said they do not have the seats available as the flight is overbooked. How come the flight got overbooked. They provided the alternative flight in the morning but what if someone has urgent work. This is not acceptable.

I am travelled from Toronto-Dubai-Hyderabad, I had Air India connection in Dubai to Hyderabad. Flight is disgusting. It was not clean, bath rooms are not clean. Can't able to use bathroom for 6 hours. Apart from that they charged me extra amount in Dubai, in Toronto they accepted my carry on Baggage with 7 kgs, laptop and handbag. But in Dubai they said I have to weigh both laptop and handbag. If Air India has a rule that all Including 8 Kgs they should mention it in their website, it should be visible when people are booking their tickets internationally and having connection. I will never take this flight again in future. My Total experience with Air India is not satisfactory, I won't recommend this Airlines. If I can I will give negative rating for this Airlines.

The staff in DEL has no idea about the Star Alliance partnership of Air India. They do not understand the basic rules listed on their own website. If you are traveling via a Star Alliance member into DEL you are allowed to carry an additional 20 KG BAG provided you are ELITE GOLD MEMBER OF A STAR ALLIANCE MEMBER. Good luck with explaining the same to the Air INDIA staff. They are rude and they are their own manager, therefore, you can not escalate any issue. I hear they are improving but I see them getting worse. Next time I will avoid this airline. BTW I had to pay an extra Rs 8000 for luggage due to lack of their understanding but I'm glad this will be my last trip with Air India. They do not deserve even a single STAR but I was forced to give a single STAR.

I have booked flight from Make my trip from Germany for Mumbai to Nagpur, flight number- AI 0627. I was travelling from Hamburg to Mumbai, then I had this flight at 5:45 in the morning. I didn't get any update of flight 4 hours delay, neither on my mentioned mobile nor email address. When I reached at the Airport I found this information & asked AI ground staff supervisor. He casually responded that it's delayed and said, "Your information is not updated in AI portal, since you have booked this ticket from MMTP." How illogical is that. I had also web checked in, & received boarding pass on my email. I am very disappointed now, after a long 15+ hours International journey, I need to spend whole night at Airport. This is how staff from Air India provide customer service. Very Disappointed!

I had booked using my United miles and since Air India is a Star Alliance partner the tickets to India included some legs via Air India. But they do not honor the star alliance partnership like other honorable airlines such as Lufthansa do. So they had cancelled my flights without informing me but on the United site it still showed up. This is a scumbag airline so do not use them. Not sure why United has not figured this out yet and thrown them out.