Air India

For 1 hr 30 mins journey, you can sit in flight 5 hrs, because they didn't move the flight, just time pass, if you ask they said 5 mins 5 mins but more than one hour also they said 5 mins. Mosquitos also available in flight. Finally flight start 12:38am 2-5-23.

We had a flight AI126 from Chicago to New Delhi on April 22nd 2023. I was accompanied with my 4 year old son. My son was super excited to go to India and he said I will watch TV and play games to kill the time since he is not comfortable with long travel. Our seat number was 22K and 22J. To our shock, the seat was completely broken, no headphones were working, the touch was off and the button to adjust the seat was also broken. So, just imagine how does it feel when you are told that you have to sit in upright position for next 14 hours.

Had a United Airlines itinerary - flying Delhi to Dubai on Air India and then to the US on United Airlines...allowed 1 check-in bag plus extras at $100/piece. Air India refused to follow baggage protocols on my itinerary; They also refused to follow their own baggage rules when I pointed to the info on their website. One bag was checked in with no issues, an additional oversize package at 8 kgs was supposed to be $15/Kg, charged $370. This package was less than 158 centimeters in total length (less than allowed max), (This package was received at at my destination broken in pieces). I was also not allowed to carry-on my bag which was 4 kg overweight, straight refusal and forced to check in as well at $240 charge. I was also told that it was my choice if I really wanted to fly today as intended or I would need to buy a new ticket to return home in the US.

I was in flight from Kathmandu to New Delhi. Flight was worst and smell very bad when entered. When food was served I asked non-veg and my wife asked veg food. When I opened the food box It did not smell good, but I thought it smell might be from something else. I ate the food. From later in the evening, it started having diarrhoea and my 3 nights Delhi stay was terrible. I am not going to fly in Air india again.

I will not recommend Air India to anyone, customer service is terrible (bad attitudes), takes forever to get anything done, Can't imagine such a worst service I would recommend to not to travel with Air India even if they provide free tickets...Worst flight ever.

Hi, I recently booked a flight with Air India and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manager working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel Aviv from where I had my connecting flight. After all the trials and everything I was directed at the reservation counter of air India and assured that I have received the refund on profile but need to contact agent who booked my flight because amount goes back to their account.

I had a very bad experience with Air India in 2003 when we were left stranded in Paris with my infant son, and faced the complete apathy of the crew. Since then I have avoided Air India even if it was the cheapest airline. After the TATA take over I was excited and wanted to try Air India again, so booked a ticket from Newark to Bengaluru via Mumbai. The flight was cancelled at the last minute, and I was put on a flight from NewYork JFK two days later. Then again the flight was postponed. I hear from other passengers that these cancellation are common. The front office customer service which bears the brunt of customer dissatisfaction, was quite helpful, but I think it is the management that has to improve.

I have flown Air India as much as possible in the past 35 years, say 70 pct of the time. Not always the perfect experience but then which airline gives the perfect experience 100 pct of the time? Anyway, flew Air India for the first time after Tata takeover on Feb 15 2023 from Newark to Mumbai. Flight took off 5 min earlier than scheduled. Full flight in Economy. The flying was excellent and smooth - takeoff, landing and turbulence handling all very expertly maneuvered. The service was equally smooth and efficient. Air India staff was always the best and still is. The toilets were clean throughout the flight. I saw a staff cleaning a toilet.

We have so much love and respect Tata and hence chose this air-line. They cancel international flights (AI144 from EWR to BLR for Feb 17th, 2023) with less than 21 hours in-advance of the scheduled departure. This has turned my world and plans upside down. Who is going to take accountability for our loss? Why penalize people that trusted your company? The customer service people are useless and not able to get a manager even after calling so many times; Their turn-around time is supposed to be 1 to 4 hours and still no call even after 6+ hours. Why no punishment for not-following process and procedure? Why make civilians cry for selecting this air-line? Why not take responsibility to make alternate arrangements for cancelled flights based on needs? Air-India is a disorganized, and a non-customer friendly company. I do not recommend this airline to anyone for contingent travel needs.

I had a very good experience with the Air India customer care services. My domestic leg flight AI 425 got cancelled, the airlines company made sure to inform us ASAP but still it was an inconvenience for us. Then by contacting the travel agent from CheapOAir they were charging us for the cancellation. Then upon contacting the Air India customer care number provided in the website, we got a chance to talk to a representative named Supriya, she was very polite to us and answered to every questions we had and she also made sure to switch the domestic leg without any additional cost as mentioned in the policy and emailed us the flight ticket. Thank you Air India for following your policies and for the best services you provided.