Air India

One of the worst airlines is Air India. I booked my mother's ticket through OneTravel.com. Her flight was from Amritsar to New Delhi departing Amritsar 7:10 pm arriving New Delhi 8:10 pm then departing New Delhi 3:30 am to SFO. She traveled to New Delhi via taxi and got to the Delhi airport at the same time her domestic flight would have arrived. Air India charged her another $650 because as per their staff they have to re-route the flight for her in Air India database. If a passenger does not take a domestic filght they automatically cancel the international flight regardless of passenger showing up on time. They will tell you that Air India staff is trying to help you get on the flight by paying charging more money.

Complain about flights: AI 0144 (Newark to Mumbai) and AI 0607 (Mumbai to Bengaluru). We had booked ticket 5 months in advance and had done seat selection. Seat got changed at the time of Web Check-In for both the flights. ** From other reviews, this looks like normal practice from AIR INDIA. SUGGESTIONS: Make your website's web-services (booking and web checking) communicate with each other to keep the traveler seat selection. Please remove "India" from your airline name.

AIR INDIA - The airline which is constantly bombarded by passengers with negativity. But, my friends - As a father of 9 year old daughter who decided to trust his Daughter's first solo flight, all the way from Chennai to Paris via Delhi, I would say - The Airline is awesome. The ground crew (Gayathri & Bhavani to name a few) were highly supportive, caring and friendly and made my daughter to feel the airport a place to be relaxed and enjoy. They are excellent in handling UNACCOMPANIED MINOR. When my wife asked my daughter about her inflight experience - she narrated the entire experience in one line "Mom - they took care of me, better than you". The final verdict - for an unaccompanied minor, I will trust Air India for sure. Thank you Air India - you guys made my daughter's maiden solo journey memorable. Love you folks - be proud.

I have booked bassinet seat 2 months in advance for my wife & 1 year old son who are travelling from Chicago to Delhi. When I went to do the web check-in, a different middle seat was allocated to my wife & Air India staffs are not assigning back the bassinet seat. They took-off the bassinet seat without informing us and customer service agent is saying it's not Air India's responsibility to inform customers when seats changes. It's automatically done by system and they can't help. I have to go to airport counter to get the bassinet seat. What if the bassinet seats are all booked by then? Why did my seat was taken off in the first place, that too without informing me? Why would anyone book the seats in advance?

Very terrible airline!! I will never travel with them again. Cancelled my transfer without informing me and then tried to put me on a flight that was 24 hours later. Due to this I missed the reasons for which I travelled to India (due to prayers for my late grandfather). They have been rude, unhelpful and have very poor customer service. The so called manager at Delhi airport walked away from me when I was talking to him!! No customer skills at all. I have put in a complaint and still have not even received acknowledgement from the department who are supposed to be dealing with this. NEVER FLYING WITH THEM AGAIN.

I Mr. ** from Lucknow, I booked two tickets from Lucknow to Bhopal in Air India flight, flight depart before time the timing was 4 pm on 28-03-2018, flight depart from Lucknow before time depart time were 4 pm but flight depart before time and we don't get any information from Air India of before depart. We are very upset from Air India team. They are very unprofessional person. They are not ready to help us out. They argue with us instead of helping us. I file a complaint against Lucknow Air India team. Kindly please refund my amount as soon as possible. Otherwise I will go to court, the ticket no. is ** Mr. Sanjeev **. Hope for satisfying solution from your side.

I generally travel by Emirates or Qatar but unfortunately needed to book Air India to travel from Washington DC to Delhi. Before traveling I heard mixed reviews about this flight. This will be my first and last flight with Air India. I traveled alone with my 2 yr old and had a hard time with the flight, not with the kid. There is no proper greetings or service. The restroom was so unclean and horrible. The screens are not working. Many people got bored without entertainment. I'll never and ever will travel with this airlines. Don't recommend Air India to anybody. I would have given 0 stars to this, not even 1 star.

Major security flaw at Air India, Pune airport. While flying from AI814 on 9th March from Pune to Chandigarh. Air India issued me boarding pass of some other passenger as "Vaishali **" and I boarded the flight with same boarding pass and no one checked.

I traveled on February 27th from Newark to Hyderabad via Mumbai. The headphones don't work the screen was broken, none of the buttons would work. The flight attendant's response was "let me reboot the system!" which seemed like a generic response that they are conditioned to say every time people complain about screens. Of course nothing happened and I had to travel 16 hours with a broken seat and no entertainment. In fact more than half of the screens were not working. Utmost disgusting cabin and restrooms. The toilets were so dirty. Absolutely unusable. I understand that the passengers are responsible for the mess but the crew didn't take any effort to stop or clean it up. After reaching Mumbai I checked out my baggage at the Mumbai International Airport and erroneously picked up a suitcase which had same color and brand as mine and checked out of immigration.

Before booking the ticket, I checked past week departure history of the flight using Air India website. The website showed departed on time which made me book the flight. While entering the airport, a security guard informed that the flight is not flying from weeks due to bad weather conditions during that season. I was shocked and worried since I needed to board an international flight from Delhi. Well, I inquired from Air India staff about today's flight status and got a diplomatic answer saying uncertainty in flying. The flight was delayed by 1 hour approximately.

My office had booked a flight ticket for official work from Chennai to Bhopal (connecting flight via Mumbai) on 30th Jan 2018. I reached Chennai airport around 8.30PM and my flight departure is 9.35PM. As I met with an road accident around 8.10PM nearby airport still I manage and reached airport one hour before departure. Once I check in at Domestic Airport gate I came to realize that I need to go to international gate. It is more than 500 meters difference from Domestic airport gate, and I ask for help from Air India staff, they help in their way, ask me to ran fast to reach to get my flight. And also I managed and reached the gate at 8.40PM.

pay more for another flight than dealing with this unreasonable customer service. This corporate is at another level of cheapness and bunch of thieves. Their policies are their very own. This was extremely upsetting and I was really surprised at their cheap behavior. I WANT reimbursement for my unused ticket!!! Why am I paying flight or airport tax when I did not use the airport services??? Why is this airline eating my tax money???

Today, 12th Jan 2018 on flight number AI 104 I had asked for wheelchair. Firstly they made me wait for 30 minutes. Furthermore, the officer was obnoxious and gave me blunt responses every time I requested to make it fast. Then, when I said that I am going to report this she told me to go ahead. This is absolutely unacceptable behavior.

In future if Air India offers me free non stop flight from US to India, even though I won't travel with them. The 1 star I gave because of their food quality only. Other than that everything is horrible. Broken TV/remotes, broken bathrooms, old planes. And the worst thing is their rude staff especially in India. US based staff still have some common sense. But India staff is purely worst. They should be fired after it becomes private. AI intentionally cancels alternate days flight or looks for the reason to cancel so that they can consolidate traffic of two days, and they don't value people's time.

My mother travelled from IAD to HYD (Via Delhi) on 13-12-2017. We booked the ticket with wheelchair option, and also notified at the time of check-in to the Air India representative, and from IAD - Delhi has provided wheelchair, but during transfer from Delhi to HYD flight...Air India not provided any wheelchair to my mother, and my mother is arthritis patient and she not even walk for 1000 yards. She requested and begged for wheelchair, Air India crew don't even have any courtesy to provide wheelchair to my mother and she suffered a lot as she walked with her luggage from terminal to terminal. It's worst experience with this Airlines. I will recommend not to travel if you are fully depend on wheelchair.

My family travelled to India Amritsar on Air India. On arrival they waited 3 hours along with other passengers for their luggage. When they got home they discovered their locks had been tampered with. Items had been stolen from their luggage. They've complained to the airline but we're not getting a response. Emails are being ignored. Can anyone help with how or where we can log a complaint? Phone line is terrible. Operators don't have training to deal with calls.

Today I received a mail from Air India about the change of schedule of my flight from Delhi. Since, I will be taking Air India as a domestic connecting flight from Delhi to Nagpur after an international flight, I don't have enough time to make it with the new schedule. I called the customer care and asked the refunding policy. They said, if the flight schedule change is more than 61 minutes, they will refund full amount. Otherwise, it is considered as a regular cancellation. (Means, I will lose more than 50% of the ticket fare!!) The flight was scheduled at 6.10 AM is now rescheduled to 5.25 AM (in effect the difference is just 45 minutes). This 45 minutes is important for traveler like me to get a connecting flight. So, I am forced to cancel my ticket by losing more than half of the ticket amount.

Me and my daughter travelled from Delhi to New York on 8-Oct-17 on seat number 43J and 43K. Ear phone plug was broken for us. Moreover all three lights of our row were not working. Flight attenders were very rude, with no smile at all and no solution for any problem. Usually flights try to make journeys comfortable for kids. But Air India makes it worse. My daughter had to sit in dark all the way.

I was to travel with my 8 months baby in Air India AI 780 flight from Hyderabad to Kolkata on 9th Oct at 13:05. The flight got delayed due to bad weather condition at Kolkata. The Air India staff didn't inform me prior arrival to the airport, otherwise I would have not travelled to airport. I haven't got any compensation for the delay. I am carrying 2 luggages and 1 cabin baggage, while asked for the cloak room they said I have to pay for using the cloak room. I asked for access to lobby as I need to feed my baby, the staff says cannot use it unless I checked in. I cannot check-in since the flight is delayed and cannot access the airport facility since I haven't checked-in.

In spite of hearing several complaints over the years, I decided to fly Air India from New York to Mumbai and back for a last minute emergency trip. I hoped the flight would be better than what I had heard, but I was wrong. As soon as I boarded the flight (AI 144 from Newark to Mumbai), I realized my seat (23A) was broken. The under side of the seat had been ripped out with the life vest lying on the floor. I tried to tuck in, but the life vest kept popping out. When I complained to the flight attendant, he tried to tell me to fix the life vest by cramming it under the seat! Seriously? It was an uncomfortable 16-hour flight with the life vest pressing against my legs the entire flight.

I arrived from Syracuse with roughly 2 hours before connecting to Air India for a visit I had been planning for over a year. When checking in I was asked for my Visa. I thought that was already taken care of since I had never had to use one prior being my visits to other countries were done while in the Marines. I was told I needed to get an emergency Visa from the consulate on 64th street and that my baggage would be held for me while I took care of it. I took an Uber there and was not greeted with a friendly atmosphere but more with an inconvenience. I was told that I needed to get 2x2 photo and $203 exact cash. I ran around looking for an ATM and finally found one then the photo was impossible but managed to get one thanks to a teller at Citibank on 5th.

On August 15, 2017 I was travelling from Mumbai to Delhi AI 660i and onwards to Toronto Canada on a business class ticket. Air India Staff informed me my baggage allowance on business class was one piece 23 kgs. However online on check in it is clearly stated 2 pieces - 32 kgs each. I informed counter staff and Manager on duty that I had called Air India and also referred to their website. They refused to accommodate my request were rude and insisted I pay for excess baggage which I refused. As a single female travelling by myself they caused me severe stress at the counter and they kept calling some people to show me they were trying. I waited for over an hour and nearly missed my flight. Finally I got help through a family member who called the General Manager and he allowed me to catch my flight.

I had to travel India on an emergency to perform final rites to my deceased father in India. I am the only son to my parents; I received the news of my father’s death around 17:30hrs on May 01, 2017 and I had to make necessary travel arrangements so as to, perform my father’s final departure from this planet. I take this opportunity to appreciate my ticketing agent Mrs. Ekta ** of (SKYROUTE TRAVELS SCARBOROUGH), for her tireless effort in response to my request of travel. A confirmed e-ticket was booked for travel - flight number AI7316 dated May 01, 2017 at 23:10hrs, operated by AIR CANADA.

From booking they restrict you. Shows online rates but when you click they say not available, means you must book it from bookies. Things are never safe if you are giving in. Air india steals my things but when you give complaint no one react or anything. It's normal for them anyways. Worst airline to choose or fly from.

We flew Air India on 27th June from Delhi to London, seat number 30J and 30H seats were so uncomfortable. We told flight staff to change our seats but they didn't and TV screen wasn't working. That was reported to flight staff. He try to reboot few time but he couldn't make it work. 9 hours we were without any entertainment.

Team, 3 issues so far before even they reached to USA now. 1. Flight delayed and no communication on this. Very poor service. 2. Reserved seats and confirmed with AIR INDIA and when they onboarded, they give different seats in different places for my parents, which is very bad for seniors to travel for a long trip with cheating behavior.

They just do what ever they like!!! If you are choosing them to travel anywhere that means you are fully responsible for the risk or whatever. They don't take any responsibility whatsoever??? They cancelled the ticket one night before and didn't even bother to inform their passengers. My mum got to know her flight is cancelled actually when she reached the Air India counter. Missed her next flight and then also connected flights. She had to travel 2 days later and also had to pay $800 extra charges to further international flights... I don't recommend them at all.

I flew Air India on April 29th. As soon as I entered the plane I went to my seat. The monitor was not working. I can do anything in the plane. I went all the way to Korea from Delhi, had no TV. They will not even move me. I told them they made a report, never apologized didn't do anything. They treated me like I was some kind of crap didn't exist. This was the worst service I could imagine in my life. 3 staff really mean to me. They gave me a used blanket when I asked for a blanket. When the plane stopped in Korea I noticed they were cleaning up the plane and they were folding up the same blanket which people have used, the dirty ones. I got so disgusted I threw up in the bathroom.

I recently discovered that my round trip ticket was cancelled at the last moment. We booked our ticket on November, and I called twice on customer care but they refused to do anything regarding this and willing to refund money. But who the hell is responsible for this loss, They have earned a big interest from our money and yet we still have to seek for other flights on costlier rate. This time I have to do something. I will definitely report to consumer appeal. I will never prefer Air India again in future.

Again another surprising initiative by Air India. They are giving 50% discount on Senior Citizen ticket. Discount terminology is '50% of Economy "M" RBD basic fare' (http://www.airindia.in/senior-citizen-concession.htm). I have a plan to visit Delhi during this winter so I try to avail this discount from AI website for my parents. I noticed that for CCU-DEL round trip the concessionary passenger's base fare is 18,512 INR where as the non concessionary passenger's base fare is 3999 INR. So if I apply 50% Senior Citizen concession on the base fare, it will be 9256 INR. I was surprised and call AI customer care, they clarify me that this discount is only applicable on Maximum Economy fare. I am amazed.