Air India Reviews

On 30 Jan 2024, we were travelling from DEL to DXB. Once all passengers were boarded, our flight was delayed for more than 4 hours. The flight crew did not communicate and completely ignored our queries. I contacted the airlines to claim the minimum compensation for flight delay under Air Passenger Protection Regulations. They refused to comply with the regulations and rejected my request. We will do our best to NOT fly with Air India anymore.

With my experience I would highly recommend if you want your journey to pleasant, please don't book Air India Flight due to below reasons: 100% flight delay/Cancellation. No compensation. Unfriendly Air India Staff and will not listen to you at all. Flight interior seats are broken, screens not working, urine smell around the cabins etc.... Please avoid AIR INDIA … If you still want to travel AIR INDIA better remember you will waste your money and regret later….

Hyd to Atl via AirIndia - Aug 2024. Worst experience. JFK to ATL connection is broken by Airindia staff and missed my flight with 2 kids. Provided a different flight (12 hrs in New York) from Newark. Both AirIndia flights screen didn’t work. Seat doesn’t recline (at least the little it’s supposed to). No help from Staff to fix it. No refund option. Customer care number is only auto-response, no actual person response. Very expensive. New flight from Newark also got deboarded due to tire issues and another 1hr delay. Worst experience with Air India. I was hoping TATA’s would save Air India. Now I wonder if they made it worse. God save them. Don’t fly Air India until this changes. Not recommended.

This was the worst flight ever.

Very bad experience at check-in/bag drop area on 29th July for JFK to Mumbai flight. I reached at 11:15 AM when boarding was already started and flight was for 11:55 AM but check-in counter didn’t allow me to drop bag even though I was already had online boarding pass. Person lied to me that boarding is closed and will not allow me to go. When I asked my option for next flight then they didn’t entertain and asked me to go to ticketing counter. They didn’t do anything even after 20 minutes waiting in queue then called on phone. They told me no-show and ended up buying new ticket for next day. My PNR OEMI7R. I have boarded again after 24 hours on next day flight and could see that gate closes 20 minutes before departure. AI manager lied to me and wasted my full ticket price.

I was traveling to New Delhi for my father's funeral. My stay in New Delhi had been very stressful due to my father's death. I had been sleep deprived. On my way back to USA, after checking in on July 24 in business class, flight 103, I fell sleep in the business lounge and missed my flight by few minutes. When I arrived at the gate, it was closed, although the plane was still there. I begged to ground staff to let me in but they were very rude and unhelpful. They would not listen to me at all. There were several flights leaving for USA at that time. I asked them if they could help me get on another flight. They showed total apathy. They instead started the deboarding process. They also cancelled my ticket.

I flew Air India from SF to Delhi with a connection to Bangalore in 2022. The flight was delayed more than 10 hours. I live an hour away from airport so me and my 2 kids (4yr old and 9 yr old) came back home before going back to airport. In addition to that, flight was super old, unfriendly staff and bad food quality. Upon reaching Delhi none of the air india staff had a clue about the connecting flight. After a lot of chaos and me yelling on the clueless air India folks they finally decided to help me. Half way to the Air india boarding gate, the guy named Rahul didn't wanted to help me. When no one else came to replace he had to unwillingly help me and my two little kids to board the plane. Even after all of this, the shameless staff never shied away from asking for tip. Worst experience ever.

Worst airlines ever. They changed the connecting flight whilst I was mid air in an international flight, after issuing the boarding pass. Had me waiting in the airport for more than 12 hours with no food or water provided. Customer service is infinitely negative.

The Supervisor “Tizyzu” was an excellent guy and his team is very customer service oriented. Great maturity for his age and very Customer oriented. Fabulous crew and team. The whole experience in SFO airport was awesome.

We were waiting at the boarding gate at Delhi for 4 hours and no one checked our visa to Canada. They showed up just before the flight and we almost lost our flight waiting for approval since visa was on an old passport. The flight was pathetic. Food terrible, no choice for continental or gluten free food. In flight system didn't work for a 14.5 hours flight including the route. We didn't know where we were. There was no wheelchairs at Canada. My husband is a heart patient 77 years old. The airport staff was very arrogant too. Were served half cup of coffee and juice. Nothing in between too.