Air India Reviews

When I asked why this was necessary, I was told it was to include lounge access. However, my original boarding pass already showed lounge access. After issuing the new passes, the staff member disappeared, leaving us without any guidance. To make matters worse, when I finally reached the lounge, the staff informed me that lounge access had not been included in my new boarding pass at all.

What was the purpose of this entire procedure? We spent over an hour in poor conditions for no clear reason. This was absolutely unacceptable: long delays, no communication, poor service, and incorrect documentation. The seat was not functioning properly. When I tried to recline it, it didn’t move at all and got stuck in one position. This made a more than 10-hour flight in business class extremely uncomfortable. Additionally, it was impossible to watch anything on the in-flight entertainment system because the volume control did not work, there were only two settings: no sound or maximum volume. Overall, this was a very disappointing experience for a business class cabin.

Despite repeated follow-ups, there has been no accountability, no proper updates, and no concern shown for a passenger’s health and safety. An airline should understand that luggage is not just “stuff” — it can contain life-saving medication. This level of irresponsibility and lack of compassion is shocking. I would strongly warn anyone traveling with medical needs to think twice before flying with this airline. This situation has caused emotional distress, anxiety, and put my father’s health at risk.

Flight hours from BLR-SFO were more than 22hrs with fuel stop at Delhi and flight arrived at SFO 2hrs 30 minutes late. The fuel stop is the most annoying part of the return journey as the plane landed in Delhi at 10AM in the morning and left Delhi at 1:30PM. It was already late to arrive at Delhi from BLR. All the while passengers must sit in the plane.

Check-in issues. In the onward journey for the flight from Mumbai to Visakhapatnam via Bangalore at Mumbai airport they gave boarding pass only till BLR citing technical issues. At Bengaluru airport we have take all our baggage out and recheck-in and clear security. And again, board plan to Vishakhapatnam. And there was some issue providing boarding pass for Vishakhapatnam the staff at the counter were rude and could not provide the boarding pass. I have literally fight with the Air India Express staff to get boarding pass to Visakhapatnam. How on earth can this happen? They could neither do thorough check-in of my luggage nor provide boarding pass for the full journey. Really… Really… frustrating.

On the return journey at the Visakhapatnam airport (VSKP-BLR-SFO) Air India Express staff could not do through check-in of luggage again citing technical issues. Because of this we need to collect our baggage and again re-check in Bangalore. I raised this issue with Air India staff at Bangalore, but they rudely said you should ask Air India Express and not us. This I totally don’t understand as they are same company or related companies and there is absolutely lack of coordination between them. Post check-in the immigration team would not allow us as we could enter only 4 hrs prior to flight departure and we have wait 2 hrs. outside before immigration let us in.

Baggage issues. Torn baggage. On onward journey the baggage we received at Mumbai Airport is torn with some of the belongings in bag coming out. I approached the Airport staff and after 2 hours of struggle they provided me another bag and all this after 20hrs of flying with kids and 2 hrs. flight delay. Because of this delay our onward journey program was completely disturbed. Lost Baggage. After 22 + hrs of travel in a very inadequate Air India flight cabin we reached SFO airport cleared immigration only to wait almost 1hr to know that 2 Baggage’s are missing. There was no clear communication by the Air India staff at the belt which left us stranded with kids for more than 2 hours and we were asked to wait in huge queue for PIR. Since I am already having issues with kids I could no longer wait and left the airport with my 2 Baggages missing.

Long queue is because one single Air India staff dealing with lot of passengers. The explanation provided is some 96+ baggages did not board the flight at Delhi as they could not accommodate. Delhi is fuel stop only as per the Air India announcement how can they leave luggage at Delhi if they are already checked-in and loaded at Bangalore.

Inadequately equipped Cabins. In International flight with flying hours more than 20hrs the cabin inside the plan is very inadequately equipped. In the onward journey – the infotainment screen is either not working or slow to respond, and crew cannot help to resolve the issue. In the return journey we could not turn on the reading lights as the remote that controls it is not functional and 90% of screens are not functional and they asked us to use Vistara Wi-Fi and our own devices. If this would have been any other developed country, they would never accept such a journey that Air India is offering to its international customers.

Looks like they believe they can get away with any sort of lapses with Indian customers. Overall... It Is Worst Experience of My Life to Travel In Air India and Recommend Not to Travel with Air India. I wish Air India will improve though I haven’t seen any signs on it since last 5 years of my travel (6 round trips from SFO).