Air India

My flight was to depart at 5am in the morning and I reached the airport at 3.50. I was there in the queue for the boarding pass. NO final call or announcement was made. I needed to fly in emergency. I went from one desk to another but none of them did anything even when it was only 4.15am. They only asked me to book another flight. Staff was very unsupported even when I reached on time. I had to book a very costly ticket of GoAir after that. I won’t recommend Air India ever to anyone.

I am Australian. I was traveling from Indore to Dharamshala and had booked flight from Indore to Delhi and Delhi to Dharamshala (Air India). I pre booked in advance to avoid any issues as I had to reach Mcleodganj at 1 pm. Flight was supposed to be scheduled at 6.30 but then delayed by 4 hrs and there we are sitting at airport. It is 11 am and the ground staff are not helping. I called customer support as mentioned and spoke to a girl called Jayanti where she said she cannot register a complaint. Who is going to compensate for my time and money I have spent and if my commitments are getting delayed.

I bought 3 tickets on the mobile app. All seem fine then the money went off my card but received a message that the ticket was not successful. After calling to India at a massive expense I was told, "Sorry the tickets were canceled." I have to make a booking online rather than application but how can I do this? The money was already taken from me. No one that can speak on the phone was willing to help. They said email and they will refund but it will take 10-15 day? WTF!!! This is totally and utterly ridiculous.

The flight was the worst I’ve ever traveled in. The airline has resorted to extortion of their customers now. Due to their internal misconduct, I was charged an extra 20,000 rupees at the airport. I followed exactly what the customer service told me and I got charged an extra 20,000 for no reason whatsoever. I am extremely disappointed as a consumer and I know for a fact that I’d rather pay more for another flight but I will not be traveling in Air India again. The Air India officials are extremely rude and do not know how to speak with their customers. The flight was the most unpleasant experience I have ever had.

Their extremely dysfunctional website would not take ANY payment. My credit card company showed no attempt at payment, though they claimed it was on my end. No e-ticket or confirmation, yet saw a charge show up on my card!! Further emails, phone calls (from USA to India, etc), still after 5 days, no ticket. Then they "cancelled" my non-confirmed, non-existent ticket and still CHARGED MY CARD! Big hassle now to dispute and reverse this theft. Some interesting games going on here. Never, ever will go near Air India!

Airline confirmation # ** flight from IAD Aug 31st UA 1972 delayed. Missed my connection UA 48 EWR to Mumbai. Denied hotel accommodation expenses, had to spend $115 dollars plus taxi and food expenses $50. Was booked on AI 144 2.15 p.m. for Sept 1st. Had a lot of hassle because the person didn't do a good job. Had to go United counter 3 times because AI denied they had seats. Said it was booked and voided. Visited United baggage dept twice to make sure they reroute the baggage to AI and was assured that it would be.

We had booked tickets for our parents from Del to SFO. Our parents are not ambulatory. In fact father had a major heart surgery 2 years back. So we booked special seats for additional $108. On the day of travel Air India did not provide the seats for which we had paid. In fact, even though our parents raised their concern the lady at the counter conveniently declined saying that "all the seats are the same"! Even though we paid for the special seats, they were given general economy seats. To add more to it, they were given seats which were not next to each other. i.e. for the next 16 hrs they were not sitting next to each other. P.S. it would have been ok if the seats were given to someone with medical conditions etc. But nope that was not the case!

I traveled from Amritsar to Delhi using Vistara (at 15:25 hr). I clarified this with two AI staff (AI check-in & AI office) prior to boarding Vistara. ATQ AI staff did NOT inform me about no show charges ($550.69) that I had to pay later at Delhi Airport to board flight to Washington D.C. If same was communicated to me at Amritsar Airport I could have boarded AI flight at 19:00 hr instead of Vistara at 15:25 hr. Please clarify your stand on this issue as I am considering to seek consumer court. I submitted my feedback/complaint Sept 5th, 2018 to AI airline, however this request was closed on Sep 17th, 2018 without any communication to me.

Dear Air India, I was flying from BOM to MAA on the 16th September on flight AI094 at 7pm and after I received and opened my Vegetable salad, there was a WORM in my tomato. I have a picture of the same incident.

Flood affected Kochi airport. Was closed until 29th of Aug. (The airport did a great job of announcing the closure and reopen dates unlike Air India.) I called Air India several times to confirm my flight for 30th of Aug from Kochi to Delhi and Delhi to Washington D.C. but no one knew anything and all I was told was that they are rerouting all passengers. I was reissued ticket with multiple layovers for Sept. 4 from a different airport.

I am a Keralite settled in US and was in Kerala during the floods and worked as a volunteer collecting essential materials for relief camps. My return flight to US had to be rescheduled from Kochi-Bombay-Newark to Coimbatore-Delhi-Newark as Kochi airport was closed. Air India charged $760 for the rescheduling even though my wife explained the situation. There was more than 24 hrs stop-over in the at Delhi so I requested Air India customer care that I will check in at Delhi and take another flight to Delhi on my own expenses so that I can spend time in Kochi working in relief efforts rather than waiting in Delhi for a day for my connection flight. Air India customer care said that is possible and there is no additional charge.

I generally prefer private airlines like Jet Airways or IndiGo or even SpiceJet while travelling through air. But due to LTC compulsion being a central govt. employee, I traveled with Air India on Aug 10 (outward Mumbai-Kolkata AI675) and on Aug 19 (Return Kolkata-Mumbai AI676). Since I was travelling with my wife and two sons aged 7 years and 1 year, it was utmost important for us to get our seats together on a single row for the sake of convenience. For the outward flight, while booking I selected seat nos. 23ABC whereas for the returned flight my selection was seat nos. 15ABC, as printed on my e-ticket. There was no warning at Air India website stating that these pre-selected seats are subjected to change without notification to passengers and nor it was mentioned that prior web check-in was mandatory for confirmation of the selected seats.

I'll try to be brief. July 26 2018 I was scheduled to fly from Dharamshala to Delhi via Air India, and then catch a flight to Egypt through another airline. We waited for the delayed flight, were loaded onto the plane, and then removed and made to wait for hours. After hours of waiting we learned the flight was canceled. I had arrived that morning, and was forced to stay until 8pm because they would not help me or give me any info. Finally, after spending the day waiting, they told me to come back in the morning and they'd help once I got to Delhi. They assured me they'd called the next airline to alert them I had been grounded. They arranged transportation for me the next morning- which arrived 25 minutes late.

Hi, I am traveling from Hyderabad to Jamnagar on 1st Aug 2018. My luggage was damaged and bag was torned. Flight was dirty from Bombay to Jamnagar. All food particles on the seat and on the seat belt. It was very uneasy to sit on the seat. Thank you.

I was traveling to Hyderabad from Chicago on Air India flight. The entire travel experience was a nightmare. I had called 2-3 months prior to my travel date and got seat assignments. However when I reached the airport I was given a different seat. Ticket agent was rude and told me, "This is what you get. Not sure what happened to your seat," and the that the flight was full and I had to travel in the assigned seat. This was just the beginning of what was the most horrible and unsafe experience. The seat assigned to me was damaged, and the backrest was permanently in a semi-reclined position. The seats in front of me were broken. Entertainment system was completely broken and was not functional. I had asked the air hostess to help but they could not. One of them confided that the flight had this issue and was not fixed in Chicago on arrival.

My sister came from the Toronto on 05 July, when she changed the domestic flight from Mumbai to Ahmedabad, Mumbai boarding counter (Name of the person is "DATTA") gave her the boarding pass and not given baggage pass as saying "it's stick on your baggage and your baggage would be reach Ahmedabad with you". But when she arrived on Ahmedabad Airport baggage were not came with the flight. She tried to made complaint but Air India staff gave her the mobile number for further inquiry. Till the date no one able to give the location of the baggages. Air India staff intensively steal the baggages by not giving the luggage pass and I recommended to set inquiry on the Datta who MIS-handle the Air India boarding counter for steals passengers' luggages.

Dubai to Chennai AIR INDIA scheduled to depart at 11:30 PM UAE time (3rd July 2018), check in and other stuff everything completed by 10:30 PM. Flight did not even start till 7:30 in the next morning, yet to get the final timings from AIR INDIA team. Because of school vacations starting, most passengers are comprise of kids, infants. AI team has not even updated passengers about the delay though they are aware of the delay during check in process time.

Flight from Hyderabad to Belfast City via Delhi and Birmingham dated 30 Jun 2018. Air India offered the worst possible service on the return flight. It all started when airline agent didn't check the baggage through to the final destination and I had to pick up the entire lot (6 bags) plus 2 hand luggage, baby changing bag and the laptop bag also while handling a toddler. Add to that the flight was delayed by 2.5 hours from Delhi to Birmingham and the onward flight from Birmingham to Belfast missed. Had to wait for several hours before some lady with half information and no patience booked a hotel for us to stay overnight and booked the next flight at 18.45 next day (even when there were 3 other flights from the same airline available at earlier times).

On 14th of June, 2018, I was traveling from Mumbai to Newark USA. My Flight number was AI 191 and the time was 1:30 AM. On June 13, at 10:30 PM, due to my health problems, I have upgraded my seat to first class. My seat number was A1 but unfortunately, I was the last person to board because flight was full and they asked me to wait. After boarding, the in charge for food, came to me and said, "Since you are the only passenger in first class I will not be able to give you first class meal." What can I say? I did not say anything. It just hurt, after spending so much money you don't get the proper service. Since I came to USA, I have been communicating with customer care in charge in Mumbai but she said, "We will get back to you when the investigation is done." For the proof, I sent her my electronic ticket copy along with a boarding pass but so far there is no respond from her. Finally I gave up and decided not fly again by Air India.

One of the worst airlines is Air India. I booked my mother's ticket through OneTravel.com. Her flight was from Amritsar to New Delhi departing Amritsar 7:10 pm arriving New Delhi 8:10 pm then departing New Delhi 3:30 am to SFO. She traveled to New Delhi via taxi and got to the Delhi airport at the same time her domestic flight would have arrived. Air India charged her another $650 because as per their staff they have to re-route the flight for her in Air India database. If a passenger does not take a domestic filght they automatically cancel the international flight regardless of passenger showing up on time. They will tell you that Air India staff is trying to help you get on the flight by paying charging more money.

Complain about flights: AI 0144 (Newark to Mumbai) and AI 0607 (Mumbai to Bengaluru). We had booked ticket 5 months in advance and had done seat selection. Seat got changed at the time of Web Check-In for both the flights. ** From other reviews, this looks like normal practice from AIR INDIA. SUGGESTIONS: Make your website's web-services (booking and web checking) communicate with each other to keep the traveler seat selection. Please remove "India" from your airline name.

AIR INDIA - The airline which is constantly bombarded by passengers with negativity. But, my friends - As a father of 9 year old daughter who decided to trust his Daughter's first solo flight, all the way from Chennai to Paris via Delhi, I would say - The Airline is awesome. The ground crew (Gayathri & Bhavani to name a few) were highly supportive, caring and friendly and made my daughter to feel the airport a place to be relaxed and enjoy. They are excellent in handling UNACCOMPANIED MINOR. When my wife asked my daughter about her inflight experience - she narrated the entire experience in one line "Mom - they took care of me, better than you". The final verdict - for an unaccompanied minor, I will trust Air India for sure. Thank you Air India - you guys made my daughter's maiden solo journey memorable. Love you folks - be proud.

I have booked bassinet seat 2 months in advance for my wife & 1 year old son who are travelling from Chicago to Delhi. When I went to do the web check-in, a different middle seat was allocated to my wife & Air India staffs are not assigning back the bassinet seat. They took-off the bassinet seat without informing us and customer service agent is saying it's not Air India's responsibility to inform customers when seats changes. It's automatically done by system and they can't help. I have to go to airport counter to get the bassinet seat. What if the bassinet seats are all booked by then? Why did my seat was taken off in the first place, that too without informing me? Why would anyone book the seats in advance?

Very terrible airline!! I will never travel with them again. Cancelled my transfer without informing me and then tried to put me on a flight that was 24 hours later. Due to this I missed the reasons for which I travelled to India (due to prayers for my late grandfather). They have been rude, unhelpful and have very poor customer service. The so called manager at Delhi airport walked away from me when I was talking to him!! No customer skills at all. I have put in a complaint and still have not even received acknowledgement from the department who are supposed to be dealing with this. NEVER FLYING WITH THEM AGAIN.

I Mr. ** from Lucknow, I booked two tickets from Lucknow to Bhopal in Air India flight, flight depart before time the timing was 4 pm on 28-03-2018, flight depart from Lucknow before time depart time were 4 pm but flight depart before time and we don't get any information from Air India of before depart. We are very upset from Air India team. They are very unprofessional person. They are not ready to help us out. They argue with us instead of helping us. I file a complaint against Lucknow Air India team. Kindly please refund my amount as soon as possible. Otherwise I will go to court, the ticket no. is ** Mr. Sanjeev **. Hope for satisfying solution from your side.

I generally travel by Emirates or Qatar but unfortunately needed to book Air India to travel from Washington DC to Delhi. Before traveling I heard mixed reviews about this flight. This will be my first and last flight with Air India. I traveled alone with my 2 yr old and had a hard time with the flight, not with the kid. There is no proper greetings or service. The restroom was so unclean and horrible. The screens are not working. Many people got bored without entertainment. I'll never and ever will travel with this airlines. Don't recommend Air India to anybody. I would have given 0 stars to this, not even 1 star.

Major security flaw at Air India, Pune airport. While flying from AI814 on 9th March from Pune to Chandigarh. Air India issued me boarding pass of some other passenger as "Vaishali **" and I boarded the flight with same boarding pass and no one checked.

I traveled on February 27th from Newark to Hyderabad via Mumbai. The headphones don't work the screen was broken, none of the buttons would work. The flight attendant's response was "let me reboot the system!" which seemed like a generic response that they are conditioned to say every time people complain about screens. Of course nothing happened and I had to travel 16 hours with a broken seat and no entertainment. In fact more than half of the screens were not working. Utmost disgusting cabin and restrooms. The toilets were so dirty. Absolutely unusable. I understand that the passengers are responsible for the mess but the crew didn't take any effort to stop or clean it up. After reaching Mumbai I checked out my baggage at the Mumbai International Airport and erroneously picked up a suitcase which had same color and brand as mine and checked out of immigration.

Before booking the ticket, I checked past week departure history of the flight using Air India website. The website showed departed on time which made me book the flight. While entering the airport, a security guard informed that the flight is not flying from weeks due to bad weather conditions during that season. I was shocked and worried since I needed to board an international flight from Delhi. Well, I inquired from Air India staff about today's flight status and got a diplomatic answer saying uncertainty in flying. The flight was delayed by 1 hour approximately.

My office had booked a flight ticket for official work from Chennai to Bhopal (connecting flight via Mumbai) on 30th Jan 2018. I reached Chennai airport around 8.30PM and my flight departure is 9.35PM. As I met with an road accident around 8.10PM nearby airport still I manage and reached airport one hour before departure. Once I check in at Domestic Airport gate I came to realize that I need to go to international gate. It is more than 500 meters difference from Domestic airport gate, and I ask for help from Air India staff, they help in their way, ask me to ran fast to reach to get my flight. And also I managed and reached the gate at 8.40PM.