Air India Reviews

About 8 years ago, I vowed never to fly with this lousy, greedy and penny-pinching airline. Their seats are broken, service is very poor and food is horrible! Not going to mention about the dirtiness of restrooms because it is basically the poor etiquette of ** travelers. The plane had very bad smell also. Their fares are very high in spite of such poor conditions of their aircrafts. DO NOT PUT YOUR LIFE AT RISK IN THE NAME OF PATRIOTISM FOR INDIA. The owners are very unpatriotic and have no regards to human safety!!!

I would recommend everybody to never use Air India again unless you can not avoid it. Here is the background for that advice: I’m a United Airlines Platinum member, and a Star Alliance Gold member. I bought a fully refundable business class return ticket from Delhi to Kathmandu. January 13th I had a chance to fly into Kathmandu another way, so I called Air India to ask how I could change the return ticket to a oneway KTM – DEL. They told me to cancel the return ticket and buy a new business class ticket one way – And they assured me that I would get all the cost of the return ticket ($1,400) refunded. So, with all of the above in mind, you would think everything was good. However, today 5 months later I have not received a penny from Air India.

I have booked flights for next month with @airindia from Washington to Hyderabad and had a very disappointing experience. Here's what happened: #AirIndia #TravelExperience. I have booked the flight and done seat selections as I am travelling with my family/kids. However, they have changed the flight schedule from Washington to Delhi and I am going to miss the connecting flight to Hyderabad now. So, I called them and requested for an alternative. They managed to get ticket in the next flight to Hyderabad with no confirmed seats.

1. I recently flew @airindia from Toronto to Chennai and had a very disappointing experience. Here's what happened: #AirIndia #TravelExperience 2. I paid extra to reserve a specific seat, expecting more comfort for the long-haul flight. But the seat turned out to be non-reclining — extremely uncomfortable. #FlightIssues #TravelFail 3. I informed the flight attendant mid-flight. She acknowledged the issue but said I should contact customer service after landing. #CustomerService 4. When I did, customer service told me they "checked with the crew" and found no supporting evidence — basically dismissing my complaint. #PoorService #Disappointed

Booked business class with Air India from Mumbai to Toronto via Delhi, most of business class seats are broken, or partial functional, suffered with 7 months old, Air India does not understand priority check in for business class and with kids passengers, had to wait for boarding in line with economy passengers, All entertainment system is broken, none of screen are functional, wondering why still they offer headphones, can't fly with Air India in future.

After privatization last year, the service has improved tremendously. It was actually comparable to Qatar airlines, we flew business class from Delhi to Chicago. The flight attendants were polite and welcoming. The service was so good it could be compared to Qatar airlines service. Food was delicious. Loved the hot towels given in the beginning and in the end of the travel. The smoothie and the buttermilk were delicious.

This is the worst airline. Most mismanaged and has the worst staff. Yet to see such irresponsible workers. They have misplaced my nephew's baggage. It had to be delivered at Delhi airport from USA. They have sent it to Baroda. He will be taking off soon and still he does not have his luggage.

I had a business class ticket on AI 187 from Delhi to Toronto on 3rd March 2025. My seat number was 8A and at the last minute at the gate I was told that my seat was not working and was told to sign a consent form and was told I would get a link and then a refund. I have got a photo of the consent form and boarding pass which I am attaching with this complaint. The person I dealt with at the gate was Neha (Duty Officer) and Mantasha (Supervisor- I think). They were not helpful. I should have been advised before so that I would have changed my date and flown on another day but I had no choice. I called for the manager but he did not come. I had no choice but to sign. I was told there were many seats in business class that were not working. I entered the aircraft and Business class in charge, I think his name was Abhishek came to meet me and he said sorry and that nothing could be done since the aircraft was full.

First of all don’t even deserve a single star. The flight and the customer service is so poor at Delhi airport front desk the duty manger Jaswinder don’t know how to talk. I missed my flight from Amritsar to Delhi by I reached Delhi by car to take my next flight from Delhi to Toronto but the front desk don’t let me in. They said, "You can’t fly on this ticket you have to buy new one for 1 lakh and 13 thousand." They shout at customers.

Worst, pathetic, unsanitary and unpunctual airlines. Food served was rotten, cold and airlines staff needs to treated like royals. Customers have to self serve. Beware to use washroom earlier because later there won’t be any toilet paper. Infotainment never worked both ways and hence keep on staring the broken screens. Take some extra bandage if needed to treat cuts and bruises from sharp broken plastic corners and seats. 80s corded remotes never worked and USB ports are taped for aesthetic.