Air India

Air India

 3.7/5 (505 ratings)
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About Air India

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Air India Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2023

I booked Air India flight for my Mom from Toronto to Delhi with wheelchair. She is asthma and arthritis patient. At Pearson airport we requested many times for wheelchair but their rude staff keep avoiding by saying that we gonna provide after Check In, after Security Check and so on. My Mom was out of her breath but they still did not care at all.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 12, 2023

Kathmandu airport manager and the entire ticketing staff is pathetic. No manners and no humanity. Losers are telling the employee about extra luggage charges. Are you paying who carries less than 20 kg. Being an employee and owning a business class tkt the worst staff I ever met. Did not consider at all. Beggars are asking me to pay 300 dollars. I canceled my tkt. Won't fly ever by worst Air India. Manager and the entire Air India staff at Kathmandu International Airport are the worst human being I met.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 25, 2022

    Don't ever fly with Airindia again. Strange airline ever I had seen. I reserved ticket for my parents. It been 38 hours of delay due to technical issue. They keep changing schedule on 23rd Nov they transferred them to hotel in Chicago USA, but no facilities of food and most terrible thing is even though they wasted their 38 hours in Chicago, In connecting flight they are getting hold of more than 17 to 20 hours in New Delhi. Really **, airindia not able to arrange domestic flight within India from New Delhi to Vadodara however to reach Vadodara It takes 1 hours and 45 minutes and for that they have to wait 17 hours overall does it make sense? I called airline helpline thrice but not getting any resolution. I asked for assistance for my parents because my mother needs wheelchair because of body weight and leg pain. This is a terrible experience I have had and that won't work.

    I have travelled lot more times in different airline except air india for myself but this was the worst experience ever. Therefore, the journey to India would take more than 73 hours in total. I previously had a problem with another airline, but they quickly resolved it by offering me a reimbursement to book another flight because they care about their customers, but Air India won't. I will tweet and post fact reviews everywhere until I receive a resolution in these matter so that people can see the truth. Due to this issue, more than 100 individuals are losing time and not able to attend their relative funeral, marriage and other events and the huge airline company Air India is unable to arrange a flight to transport them. Crazy. Thanks

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 12, 2022

    My flight from Chicago to Delhi was delayed by 3hours. They told us after we were already in flight that there’s technical difficulties. There was no drink or food provided during this time. Lot of seniors were traveling in the flight. I wonder what they might be going through. So total duration of the flight was for 17.5 hours. I got brush on my legs for sitting so long hours. You can even get a stroke for poor blood circulation from sitting so long hours. Seats were horrible, eating tray was broken. Service was pathetic. While coming back since it’s a long flight I booked seats next to exit with extra money. They changed my daughter’s seat without my approval to somewhere away from me with strangers. Also they mentioned they will refund my money which I’m still struggling to get a refund.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 6, 2022

    Travelled from Paris to Delhi on 3rd June 2022. Our flight got cancelled after waiting at runway for 5 hours and they left us in airport for 24 hours without food, water and accommodation. No boarding pass, further communication and follow up with us...we somehow managed to reach the gate on next day and reached Delhi. Our bags yet to come...it is been more than a month. I tried to reach their customer support by phone and email and they never respond. Sometimes they pick up phone (very rarely) and then say will get back to you...that's it.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 19, 2022

    I am really bugged to find the poor and unsupportive services of Air India. I was travelling along with my wife and 82 year old mother from Delhi to San Francisco on 15th June having confirmed seat 30c, 30d and 27d. On getting the boarding pass the seat nos we’re changed saying that some other passenger has paid for them. I compromised but then on entering the boarding gate again the seat nos were changed and still the same reason. The person concerned said that he cannot do anything and I can report to any person. Who can answer me now? Is any explanation available. I am now worried because I have return flight on 4th July and if same is repeated then it will be torture. Can the CEO air India do something. My Booking no **, tkt no **, **, booking reference **. My details ** email **.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 15, 2022

    We know that getting 2 - 3 hours early to the airport was our responsibility, but some reason we did not make it. We were at the airport half an hour before the booth close. The employees standing on the end of the line not let us get in to the line because we didn’t have the Air Suvidha form filled for whole family even though policy say you complete the form before boarding but anyway they sold our seats to standby people and they didn’t let us check in, they didn’t help us book next flight. When we called customer service they told us the airport employee put us as no show, first of all they said their system is down due to update, after hours of trying to call customer service They told us we have to call the third-party wherever we got the tickets from even though they didn’t have nothing to do with it.

    We called again and employee told we have to pay the penalty and the new ticket. We tried to talk to the manager and he did not do anything and he told us somebody will call us back but it never happened and the manager wrote something in the system. All the customer service employees were lying to us saying, "Your coming back flight is confirmed." They will never told us the truth that in order to use return flight we would have to pay the penalty or get another ticket from them, we figure that out when we were returning and they wouldn’t let us check in because they were saying, "You have to buy a new ticket," but customer service we called hundred times they never told us that. According to customer service they even confirm our return flight and send us email of confirmation. When we trying to check in the employee told us, "Come later. Our services are not open yet," after they check our tickets.

    Down the line another employee help us get check in and told us to go to ticket booth. They will help us, but they were no help. Basically they want us to buy brand new tickets for about 2000 dollars apiece. Moral of the story customer service did not guide us through the process and we 5 of us have to get new tickets for going and coming back to US. They kept our originally bought tickets and top of that they were selling us ridiculously high price tickets, we did not give them our business. Customer service is sucks, bunch of lies, they hang up on us so many times, we would never fly Air India again. We will ever never recommend this airline to anyone.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 10, 2022

    It seems that #Airindia is the airline of the medieval ages! They are not up to date with the latest rules and policies applicable internationally and the incident that happened with me just proves this fact. My husband and I were traveling from Delhi to Dubai AI 915 on 8th May and we both have valid UAE Residence Visas. Since my husband had a renewed passport his residence visa was stamped on the older passport and his new passport was attached along with it.

    The heights of frustration and stupidity arose when the Air India staff at the check in counter did not issue a boarding pass to my husband as the visa is stamped on the older passport and not the new one (note he was carrying both his passports). They wanted us to get the GDRFA Approval from the Dubai Government. This approval has long been cancelled and is not required anymore. Even after a lot of reasoning and arguments they refused to issue the boarding pass. In the meantime I enquired with other airlines as well but none of them said that this approval is required (Even Emirates Airlines). Even though #AirIndia has issued my boarding pass they did not let my luggage go through. I had to shout and argue my way through to get it checked in. The lady at the counter Ms. Vandana was giving all sorts of excuses and was not at all cooperative.

    Finally, I had to pay huge amount to book another flight instantly for my husband (where his travel was hassle free). Since, I have written so much I also need to add that the Air India in flight AC which I was traveling in wasn’t working, the tables were not there on the seats, the entertainment system was broken (mind you it was a full flight) and I wouldn’t want to waste my energy on the service! It is fair to say that they should not be flying and no wonder the airline was in loss and might prove to be a loss making investment for the TATAs. As obvious you can’t expect Ratan Tata to bail you always! Although I support Tata as an Indian but I felt sad to be travelling in their flight.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 24, 2022

    AirIndia has been harassing us and trying to steal 10000 USD from our fully refundable ticket. We cancelled (fully refundable ticket) in December 2021 well before the departure and has been calling ever since for the refund. We filled out all the required forms multiple times, emailed, called and talked to the refund escalation department many times. They always assured the money will be refunded in 21 days and that never happened. Every time we called it felt like we are in square zero again. Looks like they want us to give up and steal our 10 thousand US dollars. Never trust them for refund in case you cancel (refundable) ticket. No other airlines in the World has harassed us like this. They seem to be either inept or fraudulent.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2022

    AI 301 was grounded at Sydney airport on 13 April and the airline took 7 hours keeping customers waiting without clear information and organize accommodation.

    Airlines says that there is a replacement flight on 14 April, however given the horrific experience we have to wait and see.

    3 people found this review helpful
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    Air India Company Information

    Company Name:
    Air India
    Website:
    www.airindia.com