Air India

Air India Reviews

About Air India

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Air India offers international and domestic air transportation services. Since 1932, the carrier has provided a range of cabin classes and in-flight services. Air India operates from major hubs in Delhi and Mumbai serving destinations across Asia, Europe, North America and the Middle East.

Pros
  • In-flight meals
  • Improvements in customer service
Cons
  • Frequent flight delays and cancellations
  • Inconsistent baggage handling

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Air India Reviews

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    How do I know I can trust these reviews about Air India?
    • 4,604,069 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed Feb. 3, 2025

    Worst, pathetic, unsanitary and unpunctual airlines. Food served was rotten, cold and airlines staff needs to treated like royals. Customers have to self serve. Beware to use washroom earlier because later there won’t be any toilet paper. Infotainment never worked both ways and hence keep on staring the broken screens. Take some extra bandage if needed to treat cuts and bruises from sharp broken plastic corners and seats. 80s corded remotes never worked and USB ports are taped for aesthetic.

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    Staff

    Reviewed Jan. 13, 2025

    We flew AI from Raipur on Jan 3rd and had connecting flight for Air France to JFK. The flight AI 2798 got delayed at Raipur because of Fog in Delhi. the 8:20 pm flight flew at 11 pm and could not land in Delhi until 2 pm. After several request to AI staff in Raipur we were told that someone will be with a placard in Delhi and will assist us to go through security and immigration so we could take the connecting flight. When we landed no one was there. We ran though immigration and security to Gate 12 to learn that our AF flight got cancelled. Horrible service by AI staff.

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      Reviewed Dec. 23, 2024

      Air India is using old planes on the Chicago to Delhi non-stop route, and so far, I haven't seen any news about interior upgrades for the Delhi-Chicago route. I flew Air India on November 7, and it was a very old plane. The seat entertainment system wasn't working on either leg of the trip (both from Chicago to Delhi and from Delhi to Chicago). What does Air India expect people to do during such a long flight? Half of the USB ports for cell phone charging also didn't work. The only reason I'm giving one star is because the hospitality was good. I am planning a trip to India in March 2025 and I am looking for other options so I can have a good experience during the flight.

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      Customer Service

      Reviewed Dec. 22, 2024

      While going from SFO - BOM the flight was new and good. Coming back from DEL - SFO, it was the old, dirty, broken seats aircraft. The crew have 2 uniforms, one in blue and the other in Red. The crew in Red give you warm feeling but the ones in blue look at you like you are making them do chores if you even ask for a glass of water. Not sure what's going on there.

      I had a horrible experience and I understand "Problem Happens" but it is the Air India's "Customer Last" and "Customer Service is for losers" motto is what has made me decide that I will spend few thousand extra dollars but will never ever take Air India for an International travel. AI is fine for Domestic in India unless you need customer service then you are on your own. I am giving my ratings based on my return journey. I had pleasant experience when I flew to India but I have seen coming back you usually get disgruntled crew, no one to assist you at the US airports. I have this whole story which is 1 day old and I cannot write it again but I DID put it on "X."

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      Customer ServicePunctuality & SpeedOnline & AppStaff

      Reviewed Dec. 9, 2024

      I would give it 0 stars if I can. The most horrible customer experience for online booking cancellation. I had made the booking with Air India website during beginning of the year. Due to personal reasons, I had to cancel the booking. Their website is the the worst when it comes to booking cancellation. I had to make a call to the support center. The representative mentioned that the refund will be issued within 7-10 business days but never heard back from them in that timeline. I had to call back after 10-12 days and they said it's still under process.

      The communication from Air India care team is never on time and I have to still do multiple follow ups and I have not yet received my money! Air India is the worst and horrible when it comes to customer experience. I will never ever recommend Air India to anyone! Just beware that they do not care about their customers and do not value their customer's money! It's really stressful to keep following up with them for our own money!!!

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      Staff

      Reviewed Dec. 2, 2024

      I booked a fully refundable Air India ticket from Vizag to IAD for $7000. I contacted customer care to cancel the ticket within the allowed timeframe, but due to a technical error, the cancellation was not processed. I've been waiting for my refund, and after several months of reevaluation, I received only $200, which appears to be the amount deducted for cancellation charges. However, this was refunded as part of the total amount, which is incorrect. During my interactions with multiple customer care agents, they confirmed they could see the notes about my cancellation request and even mentioned verifying the call logs to process my full refund. I have a recording of the call as well. Now, when I reach out again, they are claiming that the case is closed and cannot connect me to the back-end team. Has anyone else experienced such fraudulent behavior with Air India?

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      Staff

      Reviewed Nov. 20, 2024

      If you can, avoid this airlines at all costs. I went to the airport 3 hours in advance & the check in took about 2 hours. They kept changing my lines and then said my visa was not valid to the USA, because they were looking at the wrong page the whole time. The staff was non communicative and honestly the worst.

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      Reviewed Nov. 13, 2024

      I would not fly with Air India again, I took a flight from Newark to New Delhi and it was horrible, the sitting where my wife and I sat were broken and extremely uncomfortable. On our flight back to the U.S. I decided to upgrade my seats paying an extra $100 dollars for each seat, the day I arrived at the airport they put my wife and I in seats we had not purchased and were similar to the ones on the first flight. The attendants told me they could not do anything about my seats, when I arrived back in the U.S. I asked for a refund. Basically, I have been asking for a refund of $200 for the past 6 months, the airline always responds with some excuse and has told me 2 different times that my bank accounts don't work, plus they won't even let me know that my bank accounts supposedly "don't work", they only do it to keep me in the process of just not giving me my money. What a horrible airline, garbage airline!

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      Reviewed Aug. 28, 2024

      On 30 Jan 2024, we were travelling from DEL to DXB. Once all passengers were boarded, our flight was delayed for more than 4 hours. The flight crew did not communicate and completely ignored our queries. I contacted the airlines to claim the minimum compensation for flight delay under Air Passenger Protection Regulations. They refused to comply with the regulations and rejected my request. We will do our best to NOT fly with Air India anymore.

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      Staff

      Reviewed Aug. 26, 2024

      With my experience I would highly recommend if you want your journey to pleasant, please don't book Air India Flight due to below reasons: 100% flight delay/Cancellation. No compensation. Unfriendly Air India Staff and will not listen to you at all. Flight interior seats are broken, screens not working, urine smell around the cabins etc.... Please avoid AIR INDIA … If you still want to travel AIR INDIA better remember you will waste your money and regret later….

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      Air India Company Information

      Company Name:
      Air India
      Website:
      www.airindia.com