Air India Reviews

I have wasted my time and money to Hyderabad airport paid for the to and from taxi to airport, the staff has booked my next flight for tomorrow and asked me to call the staff before starting for airport. Why the staff don't proactively inform the affected customers due to delay? The only thing they will provide is a porter service for tomorrow's flight and 2 kg extra luggage, I had already paid for extra luggage. It is a pathetic service offered to the customer in an world class international airport. There is NO special assistance provided for mother carrying babies and at last I need to bear all my expenses for the delay.

To add to the misery, the screen was broken as well. It was pixelated with RGB color cubes splashed across the screen. The flight attendant's response was "let me reboot the system!" which seemed like a generic response that they are conditioned to say every time people complain about screens. Of course nothing happened and I had to travel 16 hours with a broken seat and no entertainment. The food was subpar and looked and tasted stale. At one point they served a pathetic looking sandwich with one slice of cheese in it. I think even homeless shelters serve better food. It made me sick! I was so shocked by this incredibly ** service on a flight I spent $1100 on! Never again in my life will I fly Air India. Just unbelievable how a national carrier could be so shamelessly pathetic!

I finally get the Visa and my Uber returning to JFK takes nearly 3 hours because it is now rush hour traffic and I return after hours for the staff at Air India and have to wait until they open at 8 am according to the gentleman in the ticket office next to theirs. I am a disabled Vet with 12 herniated/bulging discs and very little labrum left in my right hip now spending the night inside JFK, that has very limited seating, for the next 12 hours until they open. 8 am arrives and I don't see anyone. I look on JFK site and notice it says 9 am. I continue to wait and nobody. Then around 945 I notice someone at the check in counter and go over there. After 7 minutes of standing in front of her, she finally asks if she can help me. I tell her I need to switch my ticket and she rudely tells me they don't open until 1045, so I go sit against the wall near there until then.

They all start to arrive and have their morning meeting where I listen to them talk about how poorly they are doing in customer service and they need to sell upgrades. I finally get to speak to someone and then go over to the ticket counter and the computer isn't working. She has to call their IT dept. I sit for another half hour while they get that working and then I am told it will cost me $650. $400 for a no-show and $250 for the flight change. I live on military medical compensation, that doesn't allot me much of extra spending money. I had been saving and booked this trip a year prior and had a set budget for it, that I already wasted mostly on the emergency Visa and Uber rides.

I am then told to talk to the manager and when I do she tells me there is nothing she can do. Says she will talk to a manager and walks away. I go sit down and a while later she comes back and asks me what I am going to do. I ask her if it's still $650, she says yes and I tell her I guess I will go home. She says she hates that I wasted all this time and money and says she will talk to her manager and walks away. The same thing about another 20 later. She then says she will see about "waiving" the no-show fee. I agree and never see her again for another 45 minutes. At this point, I grab my luggage and leave. Head to JetBlue and pay $200 for a flight home. I still dream to visit India but will figure out another airline somehow. Maybe even another city/state to fly out if I have to. I have never been treated so poorly by someone from in a customer service position like this!! I will continue to post this review and many other complaints for a while.

The counter staff were rude and the Manager refused to even listen or believe that I had travelled to India from Canada on the same ticket on business class with 2 pieces of baggage. I was so mentally stressed and felt harassed by Air India staff over an issue that should not have really been an issue with a business class ticket. Further to add insult to injury I was issued a business class boarding pass for Mumbai to Delhi and two onward boarding passes were issued on economy. When I got to Delhi I was informed by lounge services I was travelling economy as Air India had issued economy boarding passes. I got to the flight and Air Canada informed me that Air India had changed my confirmed seat to another seat although my boarding pass showed my seat number.

I felt mentally tortured and literally no avenue to access any help by Air India staff at the counter at Mumbai Airport. If it was not for the kind intervention of the General Manager, the Duty Manager walked away without even offering a solution or accommodating my request. I would not recommend anyone to travel on Air India. The aircraft was not cleaned, the seats were dirty and soiled. In addition the headrest disposables had oil stains and showed signs of prior use by other passengers. The food quality was abjectly poor. This experience has made me vow never to fly with this airline and never to recommend anyone to fly Air India again.

I reached Toronto International Airport-Toronto at 20:00 hrs on May 01, 2017. At the check-in counter; after submitting my travel documents at check-in, ticketing clerk informed that she was unable to see any booking for AI-7316, she did explain that she was able to see the onward journey bookings confirmed. I was in blue funk, when the ticketing clerk said she was not able to see any booking on the above mentioned flight. I spoke to the Airport supervisor and explained the situation. The flight supervisor was very sympathetic to me, explained that they were able to retrieve booking numbers for onward journey (London) Heathrow-Mumbai. Unfortunately, they were unable to see my booking from Toronto-Heathrow.

Air Canada Airport Manager, my travel agent and the check-in clerk were trying to find different ways to help me with the situation. Everyone, were on my phone having conversation on the status. The fact remains that, I was denied travel on AI-7316 dated May 01, 2017, due to Airport systems not showing Toronto-Heathrow. Hence, status is deemed as NOT-CONFIRMED. With utmost grief and no solicit for help from Air-India at the Airport counter along with financial loss of Air Tickets being canceled. I had to take the next available flight to perform my father’s final rites. I had to make other travel arrangement for the same.

I regret that, my experience was the most frustrating with Air India. Why do you issue a confirmed e-ticket, when your systems are not in synchronized with the Toronto Pearson Airport systems? Is this the way Air-India operates whilst code sharing? No Air-India personnel were present at the Airport. Even after 4 months of travel, I was not provided with full refund of my ticket. My agent was following up with the same and sans response from Air-India. With this letter, I would request you to consider the circumstances and the evidences provided to you for a full-refund of Air tickets. Air India is not even apologetic to anything? What a service is this.

3. Since parents very senior citizens, opted wheelchair assistance and confirmed that, however they didn't even provided wheelchair assistance, simply said "Walk." What is the point to opt this and why to book AIR INDIA, I thought it's our INDIAN flight and helping our seniors. Now I realized, other country flights are more cooperative and assist better for the seniors. None of the customer support team is useless, simply say "Sorry, we can't do anything." If we ask to escalate, "Sorry no service like this." What is this and who help in case of more assistance to work with them to get a service when they travel. I recommend don't go in Indian Airlines, and I am totally disappointed how they are behaving. Please don't book from AIR INDIA anymore for anyone. Wasteless, useless and worst airlines and support. We never get support for sure from Air India for any reason.

I asked the lady flight attendant if she could give me a clean one. She said "I don't have it." They got off the plane and someone didn't care at all, nobody cared. I waited to get a form work and make a complaint. They gave me a piece of paper saying that "this is what you could do." I was all like "Can you please take my phone number and have somebody contact me?" They said this is not the policy. This worst, worst, worst service I can imagine. Air India is the lousy plane. The employees are ridiculous. They don't know what they're doing. They have the worst rudeness you could imagine in them. They don't care. They don't even provide you with a glass of water when you asked for it. I rang the bell 3 times, nobody came to me. I was shocked. I was thirsty and I was dizzy.

I just didn't know what to do. All I have to say is that I hope your India gets better service better employees who cares about people and clean blankets. The staff was lousy. If I could have somebody contact me my phone number is ** from Air India. I feel like I want to go in the news media in India and tell them how disgusting Air India plane is. They give you the blanket that people cough, draw food and everything. When they stopped to clean the plane and career remember that they don't give you clean blankets in the blankets and not in the plastic. Please do not use the blanket. Do not, those are the same used disgusting blankets when people have used on the flights.

My mom requested them that she got the ticket from Air India and if there is any mistake she needs to contact her family (as my mom doesn't keep phone with her). But none of the staff member helped her. My mom borrowed a phone from someone and asked her family to come Back to pick her up but they took her passport and green card and questioned her for 8 hours and my mom was in tears literally, asking them to give the passport and luggage back.

Well my question is if her flight was not that day then how was she even given the boarding pass and why was her luggage checked in? All in all, this is harassment in my eyes and if they don't respect an older woman, who are they gonna spare. This is the worst customer service experience I have ever heard of and would never recommend or board this airline ever again.

On arriving at Delhi I was told by Air India staff that I need to collect my luggage and go through customs. This is height of stupidity. Because of this I almost missed my flight but thanks to Air India's consistent delay I was able to board the flight... During the whole process the staff was rude, illogical, arrogant and utterly stupid. They do not care about customers. Worst mistake to travel with Air India. It's high time we take some action against these so called staff. Stop flying with them. It's a wastage of our tax money.

Holidays have to come to an end but three full weeks had left us all relaxed and looking forward to most of what we have at home, just the idea of a Slovene winter and temperatures well below freezing was not so inviting. We left the hotel in plenty of time to journey through unpredictable roads to the airport arriving over 3 hours before take-off. The multiple security checks of documents took less time than I have sometimes experienced and soon we were checking in with happy smiles from a very helpful lady called Valerie who didn’t mind our carry-on bags being a couple of kilos overweight.

I noticed on the gate information board that our 1410 flight was already showing an estimated departure time of 1510 but didn’t think to ask why, after all we had 23 hours to wait in Delhi so what did the odd hour matter. Actually I was looking forward to the 23-hour wait as I had booked a simple hotel near Indira Gandhi Airport and had arranged to meet up with some business colleagues from my many previous visits to the city.

It was about 20 past 3 when I first wondered what the estimated time of departure time actually meant and I noticed a few groups of people around us were talking rather heatedly to some of the airline staff. I still don’t know what the real reason was but joining one of these groups I discovered that our flight was no longer going to materialise and that there were a number of options for alternative routes to Delhi, one of which worked for me as a 1800 flight to Mumbai would connect us to a flight for Delhi, arriving there by about 2100. OK still no reason to panic, just one of my meetings to cancel.

We were asked to go back to check-in, collect our checked-in bags and book onto whatever flight suited us best. I should mention here that most of the other passengers were Indian nationals travelling home too but obviously for them this was not so challenging. There must have been about 20 or so international passengers who were intending to leave India and some obviously found flights to take them to their destinations for we never saw some of them again.

Having found our way to check-in it was a still smiling Valerie who told us what was actually available and it quickly became clear that the suggested 1800 departure was not available and the only remaining seats to Mumbai were on a flight leaving Goa at 2250. This clearly meant that I had some arrangements to change as not only would my evening meeting have to be cancelled but also I needed to contact the hotel I had booked, as we would not get to Delhi that evening. Further I wanted to know what was going to be provided by the airline as so far during the 6 hours of waiting we had been offered simply the one sandwich and a bottle of juice from the trolleys of the non-departing aircraft.

The other information provided was that our trip to Delhi would be completed on a flight leaving Mumbai at 0705! Now I also wanted to know what arrangements were available in Mumbai for a family of 4 including two quite young children who hadn’t eaten anything substantial since 0830 and were becoming sleepy! At this point I was referred to a supervisor who agreed that we need to rest and said that he would pass our names to his counterpart in Mumbai who would have transport to a nearby hotel for this 6-hour wait.

My children are more resilient than my wife and I, as so far they had not complained once, in spite of the fact that, not being allowed into the departure gate area, meant we were basically sitting or laying on the stone floor in the check-in area. Both girls had plenty of reading matter and thanks to Harry Potter and others they were well amused even though they were reading some books for the third or fourth time!

At about an hour into our rather uncomfortable enforced wait, Valerie had taken it upon herself to leave her check-in desk and come to ask us if we needed anything. She quickly returned with the largest samosas I’ve ever seen; this was one of the real highlights of the whole experience, a little bit of personal care that ensures you know that there are many people who want to make others’ lives a bit more comfortable. About an hour later I noticed the supervisor again and asked if something more suitable for our children to eat could be provided, the response was some large burgers and cans of drink, not that healthy but at least the girls had something.

We were finally allowed through security into the departure area, where at least there was somewhere to sit, and at 2230 and after a reasonably speedy boarding were actually on an airplane to begin our trip out of Goa. It was during this process that we met the other 12 international passengers that would be with us all the way to Delhi and we all realised that it was only the domestic Indian passengers that had been able to get on the 1800 flight and would have reached Delhi at a reasonable time on the same day, it made me wonder if the international passengers were less of a priority, for me this would have been perfect allowing us to return to our original schedule. The flight only included the standard sandwich and water/juice so by now a lot of bread had been consumed but little else!

On reaching Mumbai and deplaning we had the difficult job of finding the place where we would meet our supervisor who, we had all been promised, would quickly ensure we were able to take a shower and obtain a reasonable rest. Mumbai is a very large airport, beautifully decorated with many interesting features, a huge leap from my memories of the rather disorganised and even dirty place of 10 years ago.

Certainly we were not greeted at the plane and we must have asked 4 or 5 people before we were allowed past three check-points to get to an Air India desk. Here the person who appeared to be in-charge (there were several talking animatedly to each other) seemed to know nothing of our ordeal or the plans for our 6-hour wait at the airport. We were eventually led to an office area where we discovered the other 12 passengers and told to wait on the 6 seats. One passenger, who clearly had a health problem and needed to lie down, complained that if he was not allowed to rest soon he would need hospital care. Nothing was offered but the passengers found him a carpet and he was at least horizontal.

After about 30 minutes one of the passengers asked what was to be arranged and what was the time-table, to be very curtly told that we had asked for a hotel and this would take, along with suitable transport, at least an hour to arrange. It seems the promise of the supervisor in Goa to ensure all was pre-arranged was not to be fulfilled, we were clearly in hostile hands now. I cannot be sure of the exact time but it must have been close to 0145 before we were asked to follow another person who led us back through the airport to 2 mini buses into which we and our carry-on bags were loaded and sped through the eternally frantic traffic of Mumbai, to a hotel that seemed to have no other guests. Then came the nearly 1 hour process of checking in. Three A4 pages of questions for every passenger, photo-copies of visas and passports and photos of each of us all had to be secured before we were allowed to cram 5 or 6 at a time into a lift clearly marked for 4 persons and be escorted to our rooms.

The hotel was OK, clean and functional, if slightly damp smelling, but certainly welcome with a comfortable bed. Unfortunately, however, no food was available on check-in or at departure in the morning. The following day at 0500 we returned to the airport, feeling a little rested and calmer, at least in the knowledge that we would soon be transported to Delhi and back to our original schedules to reach our various European destinations.

Mumbai airport was slightly less busy at this early time and it may have seemed laborious to get through the many checks of our documents but soon we were all checking through security into the gates area to load onto the flight. I must admit confusion as to which flight we were on as our arrival at the gate greeted us with a destination I had not heard of, Indore. On asking if I was in the correct place I understood that the departure of this flight would be immediately followed by the departure of our flight, a total misunderstanding as in fact it was the same plane; our flight was to Indore and then onwards to Delhi, clearly not just 2 hours then, was my morning meeting in Delhi at risk now?

It was an uneventful two flights the stop in Indore must have been about 45 mins and we were served with 2 more sandwiches and 2 bottles of juice/water, that’s now over 26 hours of no greens or fruit and actually no opportunity to obtain anything ourselves! In Delhi at about 1030, collect bags (for some reason we were not allowed to check-in bags or have the boarding passes for the whole journey to Vienna) and proceed to check-in for the final 1455 flight. Well that’s how it was supposed to work. We stood around in baggage reclaim for about 20 mins before we realised that the other 12 Goa passengers were also still there and no more bags were appearing. Ah! Our bags had not reached Delhi!

Quite quickly two people from the airline approached us and asked where we had come from. No problem they said, our bags would be on the next conveyor in about 10 mins as they had been placed on a different aircraft. This aircraft and its passengers came and went. The staff approached us again and said maybe the labels had been lost from our bags, all 14 of us? They took away the stubs from the labels to try to sort things out. We Sat down to wait.

After another 30 mins. I decided to visit the baggage office. I was asked to sit down, there were at least 6 others in this small office. I waited 20 mins. Eventually I lost my patience. Without being rude or offensive I stood and in a loud voice asked if anyone would please talk to me. Silence, (rare in Indian airports) so in an assertive voice I stated I would wait no longer; they had my details and the luggage tags I was off to check-in to my next flight, and I gave them the flight information and left.

I walked back to the luggage belts to collect the family, who here at least had seats to wait on, and we started to walk out of the area; we were quickly stopped by a supervisor from the luggage area, who very calmly suggested that we wait in a cafe in this area and had some lunch as we had over 2 hours before our next flight and in any case they would liaise with check-in and provide someone to escort us through. I asked if he was paying for our lunch, the smile was kindly given, but clearly lunch was not, so anyway we did just that and after about 28 hours on a bread diet we finally had some good nutritious food.

Actually we hadn’t even finished lunch before he came and found us and asked me to follow him. Yes, they had our bags, and so I joyfully re-joined the family finished my food and suddenly our spirits were back to normal as we happily went to the check-in area to get our boarding passes for the final stage of our journey home. I might add that the escort was not forthcoming and the promised arrangements had not been made as we were to discover.

Almost no wait and we were facing the check-in clerk who took my itinerary details and passports and looked at his computer screen, silently, for about 5 mins. Then without any apparent emotion he told me the flight was already full. This was too much, for the first time the whole family were visibly shocked. This was one roller coaster ramp too much. “How is this possible?” I asked, “this is part of a complete booking of five flights from Vienna to Goa, returning from Goa to Vienna and now we have already done 3 flights just to get to Delhi.” I continued, “Air India knows where we are, that we have started this return route but were sent via Mumbai and Indore to get here, that the airline lost our luggage but surely the system knows all that, that we were on the flights from Mumbai and that we have been waiting in the airport.”

Suddenly a supervisor behind him who was listening to all this said in a very loud voice, “It's quite legal for Air India to over-book by 10%”. “So what is your solution?” I asked. The reply was that we could fly at the same time on Wednesday. I replied that this was not an option that we could accept. We had to reach Slovenia for my work, for the children to return to school. Further my wife as a Senior Court Judge explained that the cost and difficulty of rearranging court days each affecting many other people and the facilities of the Slovene judiciary would be immense. Nothing to be done was the reply.

There was clearly no sympathy for our situation. In fact I felt we were now seen as a nuisance, and not the only people to be in this situation why should we be treated any differently. At this point my wife broke down, this was clearly too much, she simply Sat on the floor with her children and tried to comfort them. The supervisor went away. The check-in clerk was sympathetic, he was clearly embarrassed by the response of the supervisor, indeed he turned out to be the second hero of our story, the first being the samosas, as he was clearly prepared to spend some significant time and effort in looking for alternative solutions. It took him almost half an hour but he left his post and did some serious negotiation. He eventually returned with a solution that would take us quickly to Dubai and on to Vienna with two other airlines.

It seemed an eminently effective solution, one that would ensure I was happy with Air India as they were prepared to spend a little effort and keep customer concerns at the forefront. However with his best will to solve he was quickly over-ruled by a supervisor and a less effective solution was finally offered. It did mean we would take a further day to reach home but at least it wasn’t three extra days. We traveled the following morning from Delhi to London and then 2 hours later on to Vienna, all on Air India flights. The problem was resolved through compromise (although I don’t really think we should have been asked to compromise after such a bad chain of events) and although we were late home it was not too bad.

Unfortunately the story doesn’t quite end there. We now had to wait until Monday 0230 to fly to London and without asking I was offered a hotel from this point, about 1600, until 0030. Again we were taken to another area where the hotel and transport would be arranged, a process which took another hour. We were now completely exhausted, as much emotionally as physically, everything seemed to be in slow motion and finally, about an hour later we were delivered to the Star Hotel.

Nothing special, clearly like many such hotels in a permanent state of being renovated with wires hanging from ceilings and a mix of furniture and decor styles clearly spanning 30 or more years. The reception was friendly and simple, here a copy of the passport and a signature was all that was required and we were told that the airline would pay for a meal, which would be served at another hotel a few doors down the road. The room was as bad as any I have stayed in, and I’ve stayed in a lot! The biggest problem was the toilet and shower area which was quite unclean and, for the girls, too unpleasant to enter. I tried the shower but it was not possible to get water out in more than a few drips (honestly not an exaggeration) so I splashed myself from the sink and quickly closed the door. No-one else wanted to wash and change here so we rested on a huge bed and at least felt a little more relaxed.

At 1930 we walked to the meal, along the road, though strange corridors and stairs such that you wondered where it would lead but when we finally found the dining room we discovered kind helpful Indians, just as you do everywhere in this country. The food was really basic, simple but quite delicious. Rice, dahl, a meat dish, a vegetarian dish and some naan bread, all properly cooked food, probably as good as the best (partly because of its simplicity) most honest food we had had for three weeks. The owner was delighted that we enjoyed his chef’s food and the Indians eating around us were quick to engage us in conversation and the whole experience quite beautiful. What really rounded the evening off was one dear friend from Delhi had managed to come and join us, it meant that our whole horrible journey ended on a great high leaving only good memories of a great country, just not enough sleep!

Sad that during all these problems and delays there was never a word of apology or concern over our inconvenience. The only person to express surprise was a flight attendant who needed to make an extra check at Heathrow on our boarding the final flight as our passes did not seem to be approved by the computer system, when told that this was the last flight of a complex and unexpected journey she seemed visibly shocked. One further observation that might have made a difference, this is the first time that I have traveled without being issued with boarding passes for every leg of the journey at the start of the first. On this occasion we had to queue for them at check-in for each leg, why? No apologies, no response from Air India customer services, no consideration from anywhere we might be allowed some compensation for our disastrous journey.

Good that they have multiple checkpoints for security and passport/visa but I feel that can be better managed. Being a direct BOM-EWR flight, it's a good option for senior citizens or passengers with kids but I would definitely fly some other airline on my next trip. Sorry, forgot to take pics of broken tray tables and worn out seat cushions, but please enjoy these.

When the passenger next to me asked for an extra drink, he was barked at a loud 'NO' by cabin crew by the name of Percy. The person was not at all intoxicated. The same with the air hostess who grunted and made a face at a passenger when he was asleep and did not have his seat belt on. When I asked for a feedback form, they did not one for me and yet they announce to fill out their feedback forms. Horrible airline, never again!!! No courtesy for passengers, they always run out of non-veg food. From being a great airline it has gone to being one of the worst ever, a shame for the country really.

The third big disappointment was that there is no wheelchair available in the flight in Dubai as they claim that their system is not showing, although I had called up customer service and made sure that the wheelchair will be available in the flight. How come they are so casual about the wheelchair passengers? I thought its over but one more surprise was left when we were waiting for our luggage at the Dubai Airport and it did not come. Then too no announcement. It’s me who called up air India again and they said the luggage is not arrived. Worst was not over as the walker for my mother was taken in the luggage... one can imagine how we managed once we reach home... It’s a worst airline. I believe it should shut down...

We have to struggle to get accommodation on next available flight. 4 were asked to board 2.00 pm flight and the balance 8.00 pm flight. Fortunately after several attempts I was able to get hold of Roshini **, who informed that the baggage has gone back to origin country (Canada) and assured that proper communication will be made and information will be given everyday. Today is the third day with no info. I think I will be the last person to take Air India for my future travel.

I was standing in the queue from 17:10 and nobody bothered to check the passengers and even there was no single announcement or an SMS. The same discussion repeated with the Air India supervisor (I spend more than an hour in the discussion) but even she was not ready to listen, I had to run pillar to post to convince them that it is none of my fault as I reached at the queue well before the time but all in vain. In the end I had to re-issue a fresh new ticket which cost me Rs. 6122.00/-. This was not my first domestic travel and I never faced this kind of service in my entire life. Being a corporate customer this was not the service expected from such high repute organization. I would never even travel with Air India In future.

The lady in charge was good for nothing doing anything to resolve as the flight time is reaching. I told them that I am happy to pay for the tickets & I need to take the 6.35am flight as we are attending funeral. She was standing there wasting my time attending other issues. I was shouting & my wife was video recording all these. Another check-in staff checked my PNR and said he couldn't found it. I gave all my passports & the printout confirmation from the booking office. Meanwhile I forgot to take my passport pouch, which I lost now.

The lady in charge approached her manager after arguing with me & wasting my time. The lady manager told me to take the next flight after 10am. I was really pissed off & asked her to put me on 6.35am flight, if not give me a written statement saying why you couldn't able to board me the flight. They have no clue what to do or how to fix it. Me & my wife were running here & there with my little boy. No one could help us. Finally the lady manager asked her staff if they can put me on 6.35am flight if not asked me to take the next flight. I don't know how they found my PNR but finally they are able to issue me my boarding pass and asked me to take the 6.35am flight which is about to depart. They couldn't provide any travel assistance, me & my wife had to run carrying my son all the way for 5-10 minutes.

I have the video recording of the disgusting attitude & idiotic staff simply wasting the taxpayers' money for those helpless, useless, Unskilled staff at the Air India. This is how the government money being wasted & couldn't compete with the service oriented, passenger as their customer motto private airlines making profits. The untrained staff should be educated about the customer service and the value of the passenger as a customer who is paying their salaries should be treated.

The Air India staff thinks that "we work for government & whether we work or not we get paid." If government/authorities cut their jobs, they can go on strike or go to court. This is what happening with the Government service everywhere. Privatize the Airlines then they will realize what the pain in the bum will be like. I lost my passport pouch with foreign currency along with other documents & car keys. I was stressed out for that one hour and never ever would travel with Air India or suggest someone to travel. If someone is really concerned for the Airline's future, take some action, if not if you are not worried, just wait & see the game.

So according to them the only valid reason for not traveling is if you die. Too bad. Otherwise they see no reason not to extort money from hapless and helpless passengers. I have to say that with this negligent attitude about customer satisfaction - I am deeply distressed and disgusted with Air India. Especially when their reason makes no valid sense. I would discourage people from traveling with them unless they are 100% sure of their ability to travel - this airlines would not care if you lost a leg, or is paralyzed until of course - you're dead. Then you may not be charged.

Somehow they managed to put us in Jet airways. Had only 1 1/2 hr to collect my baggage and re-check in my baggage. I was literally running carrying my baby and baggage. Somehow managed to get on board Chicago flight. They didn't give baby bassinet as confirmed during ticket booking and also while issuing the boarding pass. Leave about bassinet, they didn't give even the shawls and pillows. Had to carry my baby on the lap, literally shivering in the cold. When I went to ask for a shawl, one ** laughed at my face.

When I was asking the flight attendants to change my son seat near to me they asked to ask the passenger who got the seat. But that lady doesn't want to change the seat at all (I don't know the reason why she doesn't want to change). On top of that she was yelling on my son to scoot to his seat in the middle. I was so surprised the flight attendants weren't even saying a thing. Finally the manager came and the problem solved. But my questions to Air India that if I wasn't in the changed seat and my baby would've fallen down and something would've happened to her... who is responsible for that?

Everybody knows that you must get into airport 3-4 hrs before for International departure. Their mail came at just 2 hrs before which I read in airport only at 4:00 pm mentioning flight is at 6:00 pm again as usual regular flight cancelled and they said one which coming from New york will be again send. Again delay and at last 11:30 pm on 14th May-16, it took off.

Conclusion: Poor crisis management. I saw Jet Airways managed it well and all travelers got hotel. They do not know processes of refund or hotel management etc should be given to travelers. Poor in updating status. On next day also the schedule on board was of previous day. They nicely sent link to give feedback but Feedback server was down. Good Digital India, keep it up... :) Exactly after a month there was again failure of Air India that they fail Bangkok flight.

I insisted that he should solve this problem for me as it was not my mistake, because: 1) no land hostess checked my ticket before I get into the queue to make sure of my flight priority. 2) No vocal or mic announcement was made. 3) I was already there before the time, but there was a long queue with very limited number of counters serving multiple flights at the same time. I had to be in Mumbai on the other day to catch my international flight to Egypt. However, it did not end at that stage! I went to the booking office in the airport trying to rebook in the next flight (Delhi-Mumbai), and they mentioned that I can't reschedule but only to book from scratch and losing all the previous ticket value. Also, very cold and unhelpful attitude was shown from your staff side! Then only because I urgently had to leave Delhi, I found no option except to rebook a ticket with expensive fees for an issue that was not my mistake!!

The other surprise was that your staff in the booking office were giving me only the most expensive tickets...10,000 rupee and above, while I found cheaper tickets online available and they did not agree to book for me on the cheaper flights!! I finally went back home and asked a friend to book for me online with the cheapest rate!! I had traveled to more than 15 countries and this is the worst flight experience I had ever faced! Air India staff has to learn how to be professional before being too strict in applying the rules of closing the counter 45 min before departure. Teach them to make sure no one on the same flight is stuck in your long queues!

I called the Air India customer care and Make my trip (my ticket booking online agency) but they didn't help. Why a domestic flight has been operated in an international airport..? All the other domestic flights are operated in domestic terminal which is next building (around 500 meters away). Why it's not communicated to the passengers clearly when it's been operated in an incorrect terminal. After we were not allowed to board the flights, I checked my ticket printout and I didn't find the location of the flight as international airport. At one location in the paper I found Terminal 4, but nowhere in the airport it's given as Terminal 4. One or two boards shows T1/T4, but it's not at all clear for the passengers.

Air India company misleading the passengers and playing with their life and time. On the same I had to book another ticket with another airlines for that I paid a huge amount. All these losses are because of Air India company misleading and lack of clear information. This is not just with us, I have noted many people came to Domestic airport for Air India and finally they ran to International airport after knowing about Air India. If someone can help and let people know about the issue they can be aware and they can have a safe.

Then I told her to go police and one of the policemen came and talk to manager and when as policemen gone the manager called ronnie and said "Close the counter. We don't need any more passengers now" and so my daughter couldn't fly. I will keep this article on all social media, as when my daughter said "I will log complaint" they say "Ok do whatever you need" and took her pp no. And I will advise all indian and foreigners that no one should travel by Air India in future, and I would like Air India superior to take action against those guys as they don't know how to care customer and especially women and as per now in india new laws. If anyone treat badly with women, should get jail.

What is this going on. If something happened to my mother what will happen. Only 10 mins left to board the flight and I asked customer service if they can at least get the wheelchair confirmed at JFK airport. They are saying passenger her to speak to Air India officials and file a complaint at airport. Where my mother will go now to speak and knock the official's door with and an infant and luggage. I am in really a bad situation that cannot help my mother who is suffering a lot because of Air India negligent system. And would to tell you that this how you represent India with Air India airlines.

Earlier when I was travelling given a seat so that I can have a bassinet for a baby. But it was broken that it could not be attached/hanged to the wall across and air hostess kept bassinet on the floor and advised me to put my daughter in the bassinet which was lying on the floor. I did not liked that idea as the seat was too close to restroom. Flight is awful and no respect for Sr. Citizens and minors also.

Air India counter at Heathrow gave us a chit for Air Canada flight next day but when we went to Air Canada they had no record of that booking. Does Air India care for its customers' comfort and convenience? We had to wait at the London airport for 8 hours due to Air India's incompetence and lack of communication with its Star Alliance partner. Bathrooms throughout were filthy and the staff did not care about it. Air India bathroom cleanliness stinks specially for long flights. There is very little consideration for passenger comfort. Inconvenience to its passengers is very acceptable to Air India. We will never travel again by Air India and we strongly request Consumer Affairs to look into that. It is very acceptable for Air India flights to be delayed almost on regular basis.

When I asked for a manager, he stated he will let me switch all the stuff out of my carry-on luggage into my checked luggage and pay the difference in price for the extra weight. I mentioned that the laptop is broken but it is still a laptop and as per Air India I can have a second carry-on with a laptop and I had my asthma medications in the bag too. He stated he does not care and only way they will let me pass is if I drop both of the items inside the luggage bag and pay the difference since my checked bag will be overweight due to that reason. I even mentioned and showed the manager the information on Air India site and he stated I can call Customer service and deal with them directly but he won't let me pass with my second carry-on luggage.

I was forced to pay extra $109 and was forced to remove my medications and put them in the checked-in luggage. Due to which throughout the whole flight I could not eat or drink and had to stay up. Knowing if I had an asthma stroke mid-flight I would not be able to access my meds since I was forced by Air India Ticketing Manager to insert my medications inside my check-in luggage. I would like Air India to refund the amount charged to me since their website even says you may bring second carry-on luggage. Information can be found on http://airindia.com/hand-luggage.htm to verify this case. Had to file a BBB complaint on this airline. Don't travel with them. You will hate it.

On 19th Dec I got a phone call at 1 pm from Amin ** from Shri Nath Courier Company based in AHM. Shri Nath Courier refused to deliver my bag to Songadh and offered to deliver to Bhavnagar on Monday 21 Dec., hour and half journey from Songadh. I offered Amin ** option of delivering to Novotel Hotel in AHM by 2.30 pm to uncle who would have brought it to Songadh but Amin ** could not manage until 4/5 pm despite having 2 hours at midday as sufficient delivery time. Amin ** was rude, kept cutting off my phone calls, and has still not given a proper address in Bhavnagar from where I will have to pick up luggage on Monday, 21st Dec.

Why has Air India given responsibility to such a bad company whose owner has negated his contract and shoved on his responsibility to passenger? He even threatened to send back luggage to Air India but I convinced him with great patience and long phone calls to accept delivery at the nearest point because I have been without clothes for 4 days. I should have had luggage on Friday, 18th, 7.30 pm but will have to wait 4 days until 4 pm on Monday, 21st Dec. I have had to change my forward travel plans to Jamnagar and have missed a family wedding. I have had to make a special trip from Songadh to Bhavnagar to collect bag. I have wasted time and money on 2 hours of phone calls with a rude courier company to negotiate how best to retrieve luggage. I have had to buy clothes and toiletries to last for 4 days.

All above problems have added to stress, continual replanning of itinerary and terrible inconvenience. I strongly suggest Air India not to use the bad Shri Nath Courier in AHM in future. After 4 days I had to travel to Bhavnagar to collect my bag from the courier's chosen depot and found that it was broken. Not only were my contents all rotten inside but my clothes had been stained too because the chocolates had melted inside. I also had to buy a new bag for my return journey to London.

On checking in at Ahmedabad airport on 2nd January 2016, I was told I was overweight by 4 kg and had to pay a charge of $1600! The counter staff harassed me and eventually I threw stuff away and reduced the weight to the allowance. However I had noticed that another foreign person had put in luggage totaling 50 kg in front of my queue and was allowed. Why was I harassed in such a way? Is it reasonable for counter staff to demand 1600 US Dollar for 4 kg overweight? I could have tweeted about this at the time but did not want to damage Air India's reputation. Have vowed never to travel with this airline again!

Meantime, news feeds about Air India just in Dec. 2015, include:Tax-payer funded bailout of poorly run operation. Managing director Ashwani Lohani, said "Air India's issues are due to years of neglect." Many pilots quitting and signing with other airlines. Rat in cabin forces turnaround. Cracked windscreen forces emergency landing. Bus collides with plane on tarmac. Ground crew member sucked into engine and killed. No more Air India for us!

1. Make last minute alternative arrangements: in this case, a round trip car service all the way to BLR. Other travel arrangements would not work for our party given our age and time constraints. This trip cost us Rs. 16,000. 2. Sacrifice vacation time: We had to check out of the hotel early in order to ensure that we had sufficient time to make the second leg of our trip (BLR-BOM, since only the MYQ-BLR leg was cancelled). Even though the hotel cost us a substantial amount per night, we had to leave 5 hours earlier than planned for the 7-hour drive to BLR (instead of the 2-hour drive to MYQ). 3. Worry about travel arrangements during a short vacation: When our main focus should have been peace-of-mind and relaxation.

Furthermore, Air India was very callous in their handling of the situation--informing us about the cancellation via email, and not automatically refunding that leg of the trip. We expected more from a trusted company like Air India, with whom we have been flying for many years (we are frequent international travelers). Worst of all, we sent the above text to refunds@airindia.com 2.5 weeks ago, requesting a refund for the leg of the trip that we could not fly since it was canceled by the airline. We received NO RESPONSE to the email. We are shocked/disgusted at this treatment of a paying consumer.

I would never use this airline ever. Very irresponsible and inhuman... Sad part is they are part of Star Alliance, that's how I took this flight. I saw on the site they are using this flight for the cargo purposes so they keep removing passengers' luggage because it gets too heavy to land and take off. They are making more money at the expense of passengers. What are they doing with the delayed luggage, no idea!! I want an answer from them. Nobody should use this airlines if Cargo is their priority not the passengers.

This news was a shock to me and husband and into deep argument as how the flight can take off 2 hrs before scheduled and that too without informing us. In Return, the air India officers did realise their mistake and gave us compensational ticket but this time not via Mumbai but Delhi. So from Kolkata airport we took flight to Delhi at 830 and reached Delhi safely to board London flight. We board the London flight on time and reached London Heathrow airport next day morning scheduled time 530 am. Me and my husband were happy and thinking that finally after so much of hassle in Kolkata airport, we will soon be landing in London. Waiting, waiting and waiting for landing, when suddenly the pilot makes an announcement that because of very dense fog in london, pilots were unable to see the runway.

They trying for last 2 hours over the Heathrow airport to land but unsuccessful. And because the flight has travelled extra hours, their fuels was going to be finished soon. Me and husband got frightened to hear that the flight in which we are sitting don't have fuel any more to fly further plus no chance of Landing too. Suddenly, on looking the screen map, we realised that our air India flight is heading towards Paris. After 30 mins of fly, the pilot actually realised to inform passengers about their intentions and told us that flight is having an emergency landing in Paris.

It was already 845 am London timings when we reached Paris, with no clue what are we supposed to do, how long we will be staying in Paris and what's next. On the other hand, my brother who went to London airport to receive us couldn't get any informations from air India officers as where is the flight and why didn't it land. He was in airport since morning 530 am till 930 am when finally me and my husband managed to make a call to them know that we landed in Paris and are safe.

So my dear friends, the story of Air India arrogant service didn't finish here. In Paris, we along with so many other passengers, were not allowed to get out of the craft. With No announcements, no crew members around, everyone on board so frightened and make chaos to know what's actually happening. Suddenly, few Crew members came and said flight might take off in an hour. And that one hour didn't end for next 6.5 hours, With no water, no snacks, no drinks, no food. Crew members didn't bother to think as what the passengers might be doing without food or drinks. Didn't bother to arrange any. Toilets were dirty and people were losing their patience. Little children were crying and there was chaos everywhere. After the long wait of 6.5 hours, we got the news of flight take off and finally landed in London Heathrow airport at 4 pm, where we were suppose to land at 530 am.

Felt a bit relaxed, thinking thank God we are back home, safe and sound after almost 24 hours from Kolkata airport to London airport. With so much of hassle, mental torture and harassment to me, my husband and my brother who just went haywire in Heathrow airport for us, I would like to tell the officer-in-charge of air India service to improve their service not only travelling wise but also behavior and humanity side wise too. Thank you for such an unforgettable moment with Air India, don't know if I or any of my family member will take the risk of travelling in Air India again in future.

First of all, they are saying I should contact my ticket agent for any changes or refund. Secondly, they don't have any policy in place for Medical Emergency whatsoever! At the end now I am tired. So I am completely ditching my father's initial ticket and buying entirely new ticket. Air India is still running their operation like they are in Nehru's time 1950s. Whereas every other air flights have rules and regulations for Medical Emergency here in North America.

Today also he issues me economy ticket instead of business class and when I tried to reason with him, he said that the seat number is of business class so there won't be a problem and when I resisted that I should be given the right ticket, he told me that he would ask one Saudi national to take me out of there and I won't be able to fly. He also tore my ticket. Only after other passengers intervened, I was issued the right boarding pass. This is very pathetic and demeaning that how people like these spoil the name of not only a reputed airline but also of our country.

We asked for a free wi-fi connection to advise home about the delay: Denied. Asked to have access to our hold luggage: Denied. A guy traveling with us had some urgent medicine to take from the hold luggage: Denied. Asked Air India to buy him some new medicine: Denied. Another passenger traveling with us had a second connection to get from Rome. He asked the refund for losing it: Denied. Flying on Monday instead of Sunday we didn't have anyone available for a pick up from Milan to where we live. After discussing with the lady in charge she granted us, as sign of apologize, that someone from Air India staff will be sent to Milan Airport to pick us up and give us a lift to home.

Landed in time to Milan with the next day flight, and NO ONE was waiting for us. We've been left alone on Monday night at the airport with no train or buses to catch till the next morning. Landed in Milan the luggage was missing. Delays can happen, missing a connection can happen, but I cannot stand to be left at the airport during the night, without a taxi service which had been granted from Air India staff.

So we have tried to call the staff at Delhi airport (**) and we got really bad service from them such as they try to not responding our phone call, not politely answer and unprofessional handle situation. They always transfers our case to other people' hand, we really feel disappoint with Air India. Right now we don't have any clothes left! They ask us to go back Delhi to get back our stuff without any compensation which is not our fault at all.

After finding new address, I reached to new address at 2.30 but counter was closed at 2 PM. I called Air India Airport number but no one was picked my call. So my ticket was cancelled. Next day, I went to Airport again and Mr. ** created new itineraries Y1J30 and YF8BW for June 7th and said that Mr. ** will take care of rest. Mr. ** made me to stand at counter for 4 hours and at end he came and said come tomorrow morning , there will be a lady who will take care everything. I woke early morning and reach to Airport at 10 AM. When I explained all story she started shouting at me I don’t know how to make international booking. How come Mr. ** told me my name? They have not provided me the training and asking me to take care everything. I will leave the company, I will go out to eat something, leave the PNR number and come after 3 days.

I will check if I can do anything. I said “Madam, my son has surgery and I was out of town.” She said it does not link who live or die for rescheduling ticket. She was very rude and left the office to eat something. After all these frustrations, I called help desk and requested them to take care of rescheduling and payment. After that everything done by customer care person. I had to pay $1199 USD. I was all set to fly on June 7 but my son blood report was not good. And Doctor forced us to stay one more week and suggested to fly on 13th or 14th. I could have gone to air India counter and explained everything but based on experience, I decided to call Customer care and have done the rescheduling on 14 June.

I made the payment of $1527 USD. I have attached both medical certificates. I would appreciate if you can review the certificates and refund my rescheduling charges that I had to paid ($1199 + $1527). I would also appreciate if you can take some action on Mr. ** and that Booking woman who didn’t respect and handled client properly. I thought to go to consumer forum to file a complaint but I came to know about this email where you can register complain. Let me know if you have any question. Thanks.

Aug 11 - sent emails to ** ( airport manager), **, and ** (requesting info on baggage compensation) - not a single response. Again called main # and spoke to floor manager (L and F baggage Mum), same response. Aug 12 - called and spoke to the Mumbai baggage center (it's actually a call center) and guess what - it's still in Mumbai and said will be shipped in 4-5 days! Nobody seems to know exactly where the baggage is OR when it is scheduled to be shipped - gross mismanagement. The call center person said the same happened with Aug 11th flight too - how ridiculous!

If hundreds of pieces of baggage are sitting in MUM then they should arrange a cargo flight, not piece by piece. We have some important stuff in the baggage (medication for my aging in-laws, documents etc). Feel sorry for tourists and other short term visitors. In spite of travelling by business class (with Priority Tags) this is the status! AI should have the basic courtesy to send an apology note to affected passengers and keep them updated. Not communicating with the passengers only shows the 'don't care' attitude. AI is not a private company, it's a govt. enterprise and the staff carelessness reflects a nation's reputation. At this point not even sure if we will ever get our stuff back.

On asking local police, they said that private taxis are not regulated and they cannot do anything about it. Anyways, I reached International Terminal T2 at least 45 minutes before departure. I had only cabin luggage. Air India staff just bluntly refused entry, even when security recommended them to let me go in. No cancellation was provided and in addition, they were smirking and mocking other passengers who had missed the flight on their face and said that they see such people everyday. I specially remember two people who had medical reasons for flight and Air India help staff were mocking them. Was quite a experience!

This was my first and of course last flight with Air India. They should not be in Star Alliance, it made me feel that it was a good Airline. Airport Security said that they are government employees and they don't care about these stuff and nothing can be done about them, I wonder how can a country's national carrier be so irresponsible. Also, ticket booked by them only was not reimbursed. I had a good impression of Mumbai Airport earlier, thank you Air India and all the airport taxi mafia at Mumbai Airport and all other insiders involved by whose efforts such flight experiences were made possible.

A ex-AI employee, who is now a NCP member, justified the strike saying on TV that few people losing money was not important. Now, today I lose luggage checked in Mumbai after customs. Land in Hyderabad and no luggage. There is also no one at the counter to talk to. All contact is only till 1730, which is worst than kindergarten schools. Don't know when they will close and save us this trouble.

Relevant details: My sister (Kavita) and I were traveling a single ticket issued by MileagePlus (Frequent flyer tickets) from United connecting from AI 101 to OS 34 (Vienna) and onto OS 561 to Zurich. We reached the check in desk well in time, however, the ground staff were rude and unhelpful. This behavior extended to the regular staff and the supervisor (who was actually worse). The main issue was that they wouldn't check the bags directly to Zurich, though the primary attraction of a Star Alliance ticket issued by any airline is that bags are SUPPOSED to be checked through to the final destination. United confirms this.

The galling part of the behavior of the supervisor comes from this statement made by a supervisor: "This is a United ticket, show us the baggage rules which require us to check the bags through." This, to a couple of 20 yr olds traveling alone for the first time (without their family). Firstly, the Star Alliance rules must have been clear to ground staff; secondly, this is no way to talk to any passenger (experienced or otherwise).

3) Someone at Chicago forgot to load bags.

They gave us a contact number for international baggage claim for which I am calling them but no body is picking the call. Lady picked call once and disconnected while saying that she don't have information and since then not picking the call. Customer service is worse in Air India. Don't know why we pay so much money for direct flights and end up being treated like beggars. Compare their services with other airlines and you would never come with Air India. While writing this complaint, I am still dialing their phone from last 2 hours but no one is bothered to at least respond to calls or email.

Finally after much begging the Air India airport agent agreed to talk to the United rep. They haggled for 20 minutes, and finally the United guy gave up and told me he will rebook me on the next day's flight (same flight). By this time, me having learned the lesson, flatly refused an Air India award ticket - finally United agreed to put me on a flight operated by United from EWR.

Lesson learned. I am surprised they let Air India into Star Alliance - woe to Star Alliance people for letting such worse airline into what is otherwise a good network. Also as an Indian, I feel ashamed India has to put up with a career that is in such sorry state - recently a friend's bag got torn and partly burned and the AI baggage people refused to own up any mistake... saying "You file a complaint form and we will get back to you." Poor guy has given up trying to follow up with them. Travel at your own risk!

It is now 2 months and still no official response from Air India! What is the purpose of Star Alliance and partner air services? Is there not a common computer system between member airlines to determine whether passengers are entitled to frequent flyer points? Why does it take months? Furthermore, Air India takes no responsibility between international and domestic flights. I will be flying again from Melbourne to Delhi in July. Originally the flight was booked on Wednesday 1st July, but because Air India had changed their frequency days to Melbourne, I was put onto a flight on 2nd July. The airline made no attempt to notify me. It was only by coincidence that I talked to my travel agent who notified me of this change. Problem was that I was due to fly out of Delhi to Calicut the next morning and thus I would miss my connecting flight. I therefore would need to change my Air India connecting flight from 2nd to 3rd July.

Air India refused to change my booking without penalty... the penalty being more than the ticket cost itself! This is the last time I fly with Air India... I will avoid them at all costs, and I would recommend the public also to avoid them! There is no customer service... they are truly pathetic and are not worthy of being a Star Alliance member airline.

I strongly recommend to avoid Air India flight at any cost. Opportunity lost is an opportunity gone, this will never be understood by a complacent institute like Air India. I think it is not the Make in India campaign that our government should run, instead we should run a campaign that aims to bring some discipline in Indian institutions.

The airport staff in Milan TOLD me that they have rebooked my flight from Delhi in the next available one which leaves at 5:00pm. But they DID NOT gave my boarding pass. They assured that I shall receive the boarding pass as soon as I land Delhi. This was a total lie. They never re-booked my flight, which I came to know when I reached Delhi. I was ill treated by airport staff members in Delhi Ms ** and Ms **. My parents were almost fainting with all they have to face at the airport and with the inhuman behavior of airline staff members. If you can avoid this cheater airline company, NEVER travel with this carrier. Otherwise, please be prepared to face the consequence.

At last I went to consumer forum to demand compensation. There they are providing false evidence that I have already received my 2 baggage and if at all I did not receive them, they would not be of much worth and thus be given compensation of maximum 450 Rs per kg. Till date I have not been given back my baggage all thanks to AIR INDIA and its incompetent management along with staff.

Once at check-in the agents seemed more interested in their own conversation They said we had to show boarding passes from the incoming flight. I replied they had all the information in their system. They told us to speak to security. At security the agent yelled at us and said to proceed. I emailed Air India numerous times and spoke to somebody in customer service. I was given numbers to call that weren't in service. I'm disgusted they can be in business.

Our biggest issue however was we called Air-India 4 times from Delhi on 23 March 2015 about jacket left on Flt 102 JFK/DEL. After being cut off, told to call another number three times after waiting each time; we decided to write an email instead on 23 March 03/23/2015. We got a form email saying Air India would reply. When we heard nothing more we wrote several more emails before we got a response 10 days later, asking us to provide eticket number which we did despite fact we had provided info previously to identify our flight, seat number etc.

We had to fly back to JFK on AI Flt 101 5 April 2015, some 14 days later on without our jacket! When we mentioned our issue to the Air India clerk at DEL she looked at us like we had two heads and ignored our concern! Several days after our return to JFK we were advised that our jacket was now in a Delhi Customs warehouse for our pickup!? Our home base is New York and there is no one there to pickup our jacket. Had we been notified in the 14 days from 3/23/2015, when we first notified Air India of the loss, to 4/4/2015, we could have picked it up in Delhi. Every other airline we know of would have either shipped this jacket back to our home or made it convenient for us to pick it up at our local airport. Air India handled our air carriage both ways so they’d be aware of our home airport.

Our request that they please do what is right and transfer our jacket either to JFK airport in New York USA or directly to our home was ignored despite the fact we copied in their CEO Rohit Nandan on our emails. More than a week and about a dozen emails after our return our jacket is still in India. About three weeks after our first notice Air India finally said they return our jacket to us but we'd have to pay customs warehouse fee of 270 INR (about $5 USD). When I worked as an airfreight claims manager some years ago, and we never, ever charged a customer to get their belongings back to them. Especially when we were told immediately that item was missing. Air India did not respond to our notice in a timely manner and that is why there is this fee- their fault. We need our jacket so we agreed.

The following points were noticed: No ground staff in assistance for single female passenger travelling through their carrier (Air India). No guidance after landing to Domestic airport and further assistance in guiding to the connecting flight. No co-operation in adjusting the passenger in other partner Airline and leaving the passenger in state of shock. The Flight for the same evening through Jet Airways - Mumbai to Aurangabad was booked by me coordinating between things without any help or support costing in additional of Rs.15,000. Now that the flight has been booked there is no activity to trace the passenger luggage and it is declared as lost!

Being unprofessional and unapologetic is one thing but stranding the passenger in a emotional state without any remedial action surprises the India representative carrier. As a Proud Indian resident I fail to understand that a situation that could have been managed by the ground staff and Duty Manager was left with a very regretful and angry feeling.

National Commission has considered the points under Section 4 of the Right of Information Act, 2005. What is the action required to sort the situation and handle customer service? Is there no preference to handling such situation when in question is a Aged or Female passenger. What is the end result damage has already been done? Is it not just about money here it is about being responsible for your actions!

Same incident happened when I was returning, AIR India employees was so rude stating “do whatever you want” and using abusive words which was not expected. I didn't understand if my booking was confirmed and they gave me the boarding passes then how they say that the booking is cancelled due to overbooking, I have seen overbooking in buses but in Airlines strange. I do have all the written documents with me if in case if court ask me to present I will do the needful.

My frequent flyer number is **. More than Rs 93979 deducted from my account. Ticket booked is from Port Blair IXZ to MAA and MAA to BOM. We have not received the confirmation of booking, but the deduction from my account is already done. Even the seats booked. I have already contacted customer care for 3-4 times, but they have not helped me. They told that, I will get a call from Air India Delhi office. Till now after 2 days no one has contacted me from AIR INDIA. I have not got reply from any of the agencies of Air India. Air India is holding nearly 1 Lakh rupees from my account from 2 days without giving any service or any response to me. I am helpless and planning to take strict action to this.

When I landed in Ahmedabad, I technically did not have a valid visa and was stopped by immigration. As stated by the officials at Ahmedabad airport, they do not have the capability to stamp any visitors for ETA visa at that location. That said, I was stranded at the Ahmedabad airport with my 4 year old. I was about 5 months pregnant at that time and was extremely sick after the 24 hour travel. After about spending 4 hours at the Ahmedabad airport and tremendous hassle/requests and paying about $100 additional fees, I was allowed to enter the city on a 3 day EVF visa. I was told to get an exit permit from the CPO office.

This was another big trouble. I spent almost 2 days (from my 15 day stay in India) at the police commissioner's office with my sick daughter to see what needed to be done. They asked for all sorts of documentation, paid ANOTHER approx. $200 fees, and made us go through a long process. Had to make multiple visits to the office to have the exit permit figured out. ALL THIS HASSLE DURING MY 15 DAY STAY IN INDIA BEING PREGNANT AND WITH A 4 YEAR OLD CHILD DESPITE HAVING THE VISA, JUST BECAUSE AIR INDIA DO NOT HAVE THEIR ETA VISA PROCESS FIGURED OUT WITH THE AIRPORT. Based on the information I got by the officials, all the other airlines DO make it a point to notify/check the travelers about the visa before they allow them to travel internally.

In addition, I was not the only one stranded at the Ahmedabad airport if you feel it was a single case. There were many such people and as per the airport officials there are such cases every day travelling by AIR INDIA ESPECIALLY and they were going to fine AIR INDIA/ Delhi airport for Rs. 1 lakh for their negligence. I had to pay for EVF visa and exit permit apart from paying for the ETA visa for myself and my daughter (about $300 apart from $220 visa fees for 2 people I already paid in advance in US total approx. $500).

Airline still CANNOT compensate for the tremendous trouble I went through in my pregnancy and with my young child in my short stay in the country. I will be escalating this case to the highest level possible given the difficulty/stress I had to go through in spite of having all legal documentation/visa because of lack of process/irresponsible officials at the airport. I am HIGHLY DISAPPOINTED at the treatment I received by the airline and the monetary loss I had to take even after paying the visa fees etc.

On the way back home some of other passengers called my mom that when they argued with them they were allowed to fly on the scheduled flight. All I understand is AI involuntarily bumped some passengers without even the passengers' knowledge. Not even offered accommodation/compensation who came from long distance to the airport. Am not sure who/where to complain. And don't even talk about their customer service... the worst customer service ever from the ground staff. Lack of politeness and respect, great attitude as if they are doing everything for free, asking question as if it is port of entry if you look innocent, no kindness toward the children... the list goes on.

I've been trying to reach Newark Airport with provided 973-242-0078 number with our property irregularity Report, but no one is picking up. And getting VM is full msg.?? No one is calling us and it's been a hell with this...No e-mail response either. Why can't we get our all bags? How come it takes so long? What's stopping you them bring back to our bags? Who will compensate us for all this pain and nonsense? Never Fly with Air India... No Service, they're just taking an advantage of consumers. Thanks.

In the hindsight, be warned that you will receive a better service from the lady attending the toilet than Air India staff.

As a customer, I checked in online 2 days earlier on the efficient SIA website which simultaneously allowed me to check into AI Mum-Goa so I assumed they were the same booking and the same ticket. I assumed this because nothing like this has ever happened to us on any other combination of airlines . So we carried 3 babies and bags to the domestic airport. Each of us was carrying one child and maneuvering a very rickety trolley up and down the empty check-in lane while a blank faced human stood ignoring us at the lonely counter.

There was no offer of help, no offer to move the maze to make our struggles easier, and no sign of any salutation. He only looked up when I had finally struggled my way to the front , he then glanced up and curtly said "Can I see your ticket?" His name is SUNIL ** and he proceeded to show us a glimpse of hell in the next hour while he calculated exactly how much money he could squeeze out of our family, claimed he was unable to waive off any weight, we apparently had no options and we had to pay 18000 rs or "take your bags and go see the manager if you want". My three year old girl fell at the counter and got a bleeding lip a minute before, but he thoughtfully raised his voice above the crying of three tired and disgusted babies to give us that pathetic suggestion and demanded we take her away.

The same suggestion was repeated to yet another irate customer moments later for suggesting that they open another counter to service the long line of passengers that had formed behind us. I really should mention that on my way through the empty check in maze, an Indigo porter came up to me and asked if he could help and if I was traveling on that airline. I told him I ardently wished I was. We have had the most disgusting experience and we haven't even boarded the flight yet!

Finally, after 4 painful hours it was time to board. After a detailed security check I was still detained at the gate as one security tag had fallen off. The guard made me wait aside like a criminal till the last passenger had boarded so they could empty my bag and make me re-pack it. I boarded the flight (after checking in and choosing my seats 2 days earlier) only to find that the air hostess has re-assigned my seat , away from my children, to the emergency exit with no apology, to another lady traveling with a 10 year old kid. The only explanation I got from this hostess was "They made a mess at the counter, I did it to save time, please store your handbag as you are not allowed to hold it, and take your seat." Once again, I have only my God to thank that I had my sister traveling with me and she was able to manage three kids alone for this journey.

As a family, we refrain from using Air India much as previously I did not have a good experience flying with your company. As my parents were travelling alone it was necessary for them to book a direct flight as they have difficulties in walking and we felt that using Air India would make it easier for them, as well as taking advantage of the luggage allowance. We had booked their tickets via an agent and had requested special assistance with a wheel chair. Upon check-in we were faced with the rather unprofessional and shocking attitude of Air India check-in staff. In the UK we thrive on providing excellent customer service in most companies.

However that does not seem to be the case with the representatives of Air India. The female member of staff who checked in my parents firstly did not display her name badge correctly so we were unable to find out her name. She also felt it was her place to make assumptions and discriminate against my mother due to her disability. Also the seating allocation had been mixed up and my parents were told they could not sit together, which was later resolved after much discussion. The staff member felt it was within her rights to say to my mother that she was capable of walking 5 minutes after a wheelchair was requested. She later then decided to make it worse by adding you don't really need a wheel chair you are only requesting it because it's free! As expected my parents were horrified and completely shocked by this and tried to challenge her on her assumption, only to be told that the staff member did not wish to argue with us. This in effect made an already stressful situation, ten times worse.

Once they had gone to board the flight, we felt at ease and returned home only to receive a phone call a few hours later by my father to tell us that the air craft had encountered a technical fault and had to emergency land in Budapest. Understandably this was the safest option in the interest of passenger safety and the right decision made by the pilot; however there was no comfort or reassurance given to the passengers to explain the situation which is unacceptable.

We were pleased that we had regular contact with my parents but obviously we were very concerned sending my parents alone and did not expect that they were in a place which was not expected. 5 hours had passed and no information was given to passengers as to what is happening. Please bear in mind that there were many elderly and child passengers traveling and none were offered any food until a passenger had to complain. It was only then that they were presented with an orange, yogurt and a croissant. My parents, both of whom are diabetic had to take their insulin which requires having a decent meal. My father then had to go to a coffee shop and purchase two coffees and two sandwiches at the cost of £15.

All passengers were given many false hopes and alternative false times of a replacement craft and had to wait until 5 am Budapest time to depart. In total the passengers were delayed by 13 hours with no adequate food, explanations or assistance provided and is by far the worse service we have ever encountered as frequent fliers.

My parents have now safely reached their destination but we are now left with covering the costs of our receivers whom had to stay the night in a hotel due to the airline arriving 13 hours late. Having spoken to my parents (who are now recovering from exhaustion) they have decided that they no longer wish to travel with Air India ever again.

The next day I met Ms Usha ** (manager on duty). She was kind enough to allow me to bypass the line (on my request) and had my bags checked in at the first class counter. This is the last time I fly this pathetic airline. I hope this review is read by one and all. I took this flight because it is a direct option but at this cost, it is not worth it. The ground staff are far from helpful and no one gives a damn about personal commitments which are at stake due to their lousy and greedy attitude.

Here, it must be noted that my co-passenger had spent the night at the Mumbai airport, having arrived from Kolkata the previous evening. Despite sitting right in front of the customer care desk all night, he had not been informed of any of these developments. In particular, we would like to express our deep dissatisfaction with the behavior of one Ms. Michelle. After much deliberation, she finally agreed to put us on a flight to Delhi and then on another one from there to Heathrow. Also, we had been given coupons to avail free breakfast at the airport owing to the delay but the cafe in charge of doing so had not been intimated. Hence, another round of harassment and waiting around as numerous calls were made to confirm whether in fact respectable international jet-setters were entitled to free breakfast or attempting to rip-off a paltry cafe.

Our entire travel schedule had been thrown into disarray. We had missed the last train to Liverpool for the 13th and had to spend the night at London and proceed to Liverpool the following day. The accommodation that had been booked at Liverpool for the night of the 13th was also lost. The loss we faced cannot be expressed in mere monetary terms (although we lost train tickets worth a total of 370 GBP due to repeated cancellations). Finally, it must be mentioned that the luggage that arrived from Kolkata was in shambles. The lock had been tampered with and the suitcase cannot be used anymore (loss of another INR 4000). Further, when we had complained about this at the customer desk during our return, the staff nonchalantly commented that this is not an unusual phenomenon! Needless to say, I am never travelling by Air India again. I sincerely hope they make amends to compensate for our losses.

And when asked, sure enough, none of the officials had any answers and in turn in their rude and unruly behaviour asked us to stay in the line and wait for our turn. As I was unsure of what was going on, I called my parents and asked them to stay on until I was sure, who were still waiting outside the airport for almost 2 hours now. By now we all started realizing that there was definitely a screw-up and this is the reason why the officials that two, hardly 3 of them catering some 100-200 people, had gone mute. So within seconds of their such behaviour, the so-called queue no longer existed, people started rushing in towards the 3 counters open to understand the situation, and in no time there was a chaos or in literal terms - a local fish market in front of the AI counters. I was a little lost, because I was travelling alone and I was in a fix, because either I could have taken care of my luggage or shoved it aside and somehow made my way to the counters through the crowd.

But it didn't take long for us to understand when the mum officials of AI finally broke their silence and told us how AI115 was overbooked and they won't be able to send us on that flight, and will have to accommodate us on another flight. What's surprising is that it took them almost 2.5 hours to tell us something they knew all along. They were just playing us passengers. So what came next was not at all surprising - the reactions of the passengers. They were loud screams and shouts and loud voices and people hooting 'hey hey Air India' from each and every side. And those AI officials still had the audacity to speak to us rudely and arrogantly. Anyway, somewhere around 06:45 am (mind you 06:50 am was the time of our actual flight), another official of AI came and asked the other officials to start issuing us the boarding passes for the next flight which was at 02:45 pm same day. Yes, this was a little relief, so yet again there was literally a mob attack at those counters, everyone rushing into get their boarding passes before they fill up that flight as well and we are left with nothing.

So I called my parents who were still waiting outside and asked them to leave now that I shall be getting booked on a new flight soon. But after all this, they refused to trust the airlines so soon and said they would wait until I have it in my hand. So I made my way somehow with my luggage through the crowd to a counter and asked her to issue me a boarding pass and informed her how I have a further connecting flight to Canada, only to realise that the 15 other people standing around me were also complaining about the same. And once again the AI supervisor sitting at the counter goes mum. For the next 30 mins. she kept taking our passports and tickets and said she is issuing us our boarding passes, and upon asking what about the connecting flight, she said she is working on it. I guess it was stupid on our part to trust them once again, thinking that they were honestly trying to figure out something for us.

Meanwhile, other passengers only travelling up to London were issued their boarding passes for 2:45 pm and were promised a hotel 'til then and meal vouchers (which they NEVER GOT and I saw them fight for it 'til the time I was at the airport). And here we were still standing at the counter in hope that we will get ours soon. So guess what happens next: at around 07:30 am (it's been 4 hours since we have been at the airport now) the supervisor who was apparently helping us starts explaining the situation to some new official, and that's when we understand that all this while she has been unable to find any connections for us since all Air Canada flights were fully booked and also how she was unable to contact any AC official. Oh, and why was she explaining all this to the new guy - because the shifts were changing.

As soon as we understood the whole situation, there was a fit of rage from all of us standing on the other side. And we pleaded her to stay on and leave once she is able to fix the situation because she knew what was going on better than anyone else, but she simply walked off. I just used the word plead but I don't understand why we had to beg these officials when WE are the passengers and have paid FULLY for these tickets, and its not like they are obliging us. Anyway this is how ** WAS THE CUSTOMER SERVICE OF AIR INDIA. Sure enough the new official was clueless and we were impatient, so on repeatedly questioning him, he snapped and started behaving in an unruly manner. Anyway soon enough, we realised that he was also USELESS like any other official there, and had failed to provide us any answers and kept us hanging for another hour.

So now it was 9 am, we have been at the airport for 5.5 hours with no answers, solutions, boarding passes, food/water being offered, and still victims of foul and impolite behaviour of the AI officials. Finally after 15 mins., a senior AI official walks in unaware of what was going on. On learning the situation he promised us that he will figure it out for us in the next 15 minutes. So we believed. And yes my parents were still waiting outside in the cold so I called them and informed that a senior is here and we might just get lucky now. So, now we are running back and forth with him from the ticketing counters to the AI counter, and sure enough it didn't take 15 mins., but good 45 mins. Yes it was 10 am and I had been at the airport for 6.5 hours hungry, thirsty, lost, mentally harassed, abused, and HELPLESS for the first time - I didn't know where to go, what to do.

I had tried raising my voice, tried to talk softly, tried to threaten that will report to social media; tried everything and nothing worked. Finally I broke down. I was tired, very tired and honestly did not know how long this could go on for had lost all hopes. And outside my parents were equally impatient, tired and cold. So finally around 10 am my dad who is an advocate - angry and frustrated - called me up and asked me to leave. AI had really tested our patience. And I had to be back in Canada asap because I had work to join. So after another 30 mins. of haggling with the senior official I learnt that he was unable to do anything. There were no connecting flights available up 'til the 14th January and that too he wasn't sure of whether we will get or not, and he refused to provide any further answers or help but a piece of paper saying that the passenger was offloaded due to overbooking, and if I want, I can complain basis this paper; but there is nothing more he could do.

Oh and cherry on top, while leaving the senior official of AI himself said that it was our mistake that we booked AI, and now that we did book we need to suffer because this was bound to happen. I was quite shocked at this statement. So after 7 hours of ruthless wait at the airport, and with my parents waiting outside the airport, we decided to leave. And because it was important for me to get back to Canada at the earliest because of my job, we had to book a one-way ticket at our own expense for the day after and this time made no mistake and booked my preferred airline, Jet Airways. This was my first time flying via AI and MOST DEFINITELY THE LAST. It was the biggest mistake that I could have ever made. The staff and the customer service was really bad, inefficient, had no empathy for their passengers, ruthless, arrogant and ignorant.

No one had any care for the time, money or feelings for their passengers and in turn made us feel that it was our mistake. I would honestly advise each and every one of you to think a 100 times before booking AI. It was a MAJOR MENTAL HARRASMENT. And I ended up spending SO MUCH MORE MONEY AND TIME, of which AI has no regret.

Finally after wasting 1.5hrs they registered my complaint. Next day I emailed them about exact loss I suffered - $700+ which included clothings, cosmetics, perfumes, electronics and even medicines. Finally after 30 days of repeated calls and 2 trips back to Amritsar Airport they sent me Rs7500 ($120) as compensation cheque with final advice that this is last thing they could do and rest I can do whatever I want. One advice I will give you - DO NOT FLY THRU AIR INDIA. SPEND FEW HUNDRED DOLLARS EXTRA AND TAKE SOME REPUTED AIRLINES!

If any Air India staff/employee is reading this then I would like to tell him/her that 90% of your staff is doing most pathetic job out there which is ruining reputation of genuine 10% as well. Get a life if you can and act like responsible people. I have no doubts after this for why everybody in Canada/US make fun of Air India! For my rest of life I won't fly thru Air India no matter how urgent the need is!!

Well, Air India made multiple changes to their Udaipur-Delhi flight causing us to check into our hotel at 9:30 that night!! No response from them to my communications on Facebook. When I asked for the name of Air India's GM (so I could write an email) they refused to give me his name or contact details etc.. Through my own diligence I have managed to track down names of execs at Air India, sent them e-mails and, of course, they bounce back!! Big thumbs down for this airline.

We landed into Delhi at around 06.00 and to my shock I found out that my suitcase has not arrived at Delhi Airport. I thought, how is this possible when all our suitcases were checked in together under my brother’s name? I was even more horrified to find out that an assistant at the airport had a list of all the baggage that did not arrive on the flight. She said that these baggages (18 in total) are still in London Heathrow and will not come until the next flight arrives into Delhi Airport. To my surprise there was unclaimed baggage everywhere at the airport and the assistant also said that this luggage is of people on the previous flight to ours that were left at London Heathrow which had to be put on our flight.

We went to report the suitcase missing/not arriving at Delhi Airport and gave them details of where to deliver the suitcase in Haridwar when it arrives (this was one of the options given to us). They said that they will contact us when my suitcase arrives and also provided us with a telephone number to ring just in case they do not ring. We tried contacting them on the phone number they gave us but there was nobody answering the phone or the phone was getting cut off. Then finally we got a phone call on Sunday 23rd November 2014 from a customer service person called Samir who said that my suitcase has gone to Amritsar Airport. This was even more shocking as we advised them to drop the luggage to Haridwar. We asked them to send the suitcase back to Delhi Airport as we were coming back to fly to Ahmedabad with Spice Jet on the 24th November 2014. We had no problems with that airline at all. All nice smiley faces.

The reason why we kept ringing the phone line no. was because all my medication was in the suitcase besides all my clothing. I ended up buying new clothes in Haridwar. I would like you to know that I suffer from epilepsy and also suffer from colitis. I have just finished a 10-week course of steroids and I stayed without my medication for 4 days in India which really is not acceptable. I was lucky that I was fine and nothing happened. But not receiving my luggage was incompetency on your behalf as your airline has no consideration for people's health or wellbeing.

Not only that, we travelled from Ahmedabad into Rajkot on the Friday 24th November 2014 by taxi. We stayed in Rajkot until Friday 28th November 2014. Then again to mine and my family’s luck we were flying with Air India on a domestic flight from Rajkot Airport to Mumbai Airport. Again we have issues. Issues about baggage allowance. We explained to them that we have a connecting flight from Mumbai back to London Heathrow and there were 4 of us together. We ended up paying 6,000 rupees in total. Air India staff really need to go on a customer service course. They treat people in a really horrible manner, they have no respect for anyone, this includes the managers as well who were very rude to my father in Rajkot. We came to India for a specific reason and should not have been treated in this manner. Our trip had become a disaster. We were mourning for our losses while still having issues with Air India's incompetency. We came back to England and found that my suitcase was broken.

I and him kept pleading to one of your floor supervisor or whosoever he was, named, Mr. Ashok **. This person is the most unprofessional person I have ever met in my life. He clearly told us on our face, "Don't ever fly with Air India again" and when the person with me told him that the just because of a couple of mins, the seat will go vacant and it would be a loss for Air India, Ashok said, "By purchasing a ticket don't think you are doing any favor to Air India".

I mean, if a passenger is late and you deny boarding, that may still be fine, but how can your company afford to have such impolite and unprofessional staff making such derogatory remarks to the passengers who choose to fly with you? I also met another guy thereafter who I thought may help me. This man's name was P J ** (that is the name I could catch). He was also not a lot better than Ashok **. He did not talk to me unprofessionally but while I kept trying to talk to him, all he did was ignore me and call his fellow employees and talk to them about all possible crap than listen to/help the passenger.

After few more minutes, he made a personal call from his cellphone and started talking about his personal family matters on the phone constantly abusing and using profane Hindi and Punjabi words. This all was happening on the floor right in front of the checking counters at Delhi Airport. I mean what kind of employees do you have? Do you think this type of people will leave a very positive impression on the passengers minds? Or does your company, just like your employee Ashok **, does not really care if a passenger will ever fly with you again?

Finally, somehow I met this gentleman Mr. Viresh **, who spoke to me with all empathy and concern. He tried helping me and got my ticket price adjusted in the next flight fare. God Bless him. Air India must try and bring more people like Mr. **, sack people like Ashok ** and warn those like P J ** and teach them how to behave. I had to pay a very hefty price for being just 2 mins late, but I would not ever prefer flying with Air India nor will I advise anyone to. AIR INDIA Has never responded to my complaints to this day even after a follow up message on their Facebook page. Speaks volumes of the unprofessionalism they are indulged in.

When I got to the flight desk the lady checked for availability but I felt there was no concern about what I was going through, but busy just talking and laughing among themselves with a member of staffs. Children behind the desk giving them preference first. Finally I was just given prices and then I went for the 19th. I waited more then 30 mins for ticket to be issued as they seemed busy doing their personal stuff and dealing with their own known people. At no time did any member of Air India staff feel any concern for the stress I was going through. I was just told to pay for another ticket. I had already paid £600+ and then another £517.75 I also had paid for my connecting travel from Delhi. If this was with any other airline I am 100% sure they would have offered a solution and I would have not had to pay over £1000 for such bad customer service.

I am very unhappy flying with Air India and will not be fly ever again with them and will never recommend to anyone. The only reason I booked Air India was because that was the only flight I could get on that date, and my parents are very old and they are asking for me to come and see them. My wife is flying out on Wednesday, unfortunately also with Air India. This is not the first time we have had bad experience with Air India. I hope you will take this matter very serious and come back to me as I was not happy paying for another flight when Air India could have been more accommodating. I have sent several email and to date still not had a positive reply back. Everybody keep passing me on to different people. Air India staff need training in customer service.

Regarding this matter I talk many times with Kathmandu office and specially I went to Delhi for this purpose to find out my baggage but I could not get any response till now. 22nd of September I went to Delhi to find out my baggage with Air India three days I stayed in Delhi. I talked in Delhi given below mobile no. more than 100 times and nobody given a proper reply.

Three days I was at Indian Airlines counter on arrival and the lady sitting on the counter her behavior is very bad. She is not ready to talk anyone and take any initiative to help me out. She was talking me like that I am her servant. The above no. I have given you can check the particulars dates that how many times I called and how many SMS I send to help me out. Nobody was to take the initiative to help me out to find my baggage. I am very disappointed with service of Air India. The guy I met in Delhi said they will pay my air ticket charges Kathmandu-Delhi-Kathmandu and my hotel stay of Three Nights. That Approximately 1 lakh NRS. I hope that you take this matter very seriously otherwise might be I have to file case in consumer court. SO I HOPE THAT YOU TAKE THE INITIATIVE AND ARRANGE TO DELIVER MY BAGGAGE.

The next morning I reached the Air India office and there were NO flights the same day. Then they asked me to come the next day and as such I had to cancel my meeting at Kolkata and also cancelled my next day's early morning flight. I had to make another ticket from Kolkata to Bangalore which cost me INR 11,539 as I had no choices left. Then on 18th Oct I boarded the plane which was again delayed by 15 mins but luckily I didn't miss my next flight from Kolkata to Bangalore. And the worst part is I have a Flying Returns Membership for Air India (Number: **) . So don't be a nonsense like me and enjoy other flights.

A couple of emails were sent to your email in France: d.gras@airindia.fr - NO reply of this day!!! My whole stay was without toilet kit nor any clothes! No indemnity was proposed regarding that claim! No reply to any of my numerous mails to Air India in India and France.

This flight was supposed to leave at 4 pm on 26 Oct from Delhi to Pune. I was like OK. Next day I reached the airport and I am told that the flight from Delhi is rescheduled for 6pm. I was like - what the hell? Again, I tolerated it and went ahead with their plan. When I went to collect my boarding pass on Delhi airport, I was told that the Delhi flight of 6 pm was overbooked and they were putting me on 7:15 pm flight without asking me again. It was ridiculous. I tried to reasonably argue but all in vain. At least I told him to please ensure that my luggage is transferred from the 6 pm flight to the 7:15 pm flight.

Finally I landed in Pune. My luggage was not there on the conveyer belt. I asked the officials. It had come from the 6 pm flight. Seriously? They did not transfer my luggage from the 6 pm flight to 7:15 flight. And after such a hectic and horrible day, I had to wait for another half an hour to get my luggage. This was such a nightmare! The travel experience sucked big time.

I waited in Delhi airport for 6 hours and the flight to Bahrain (Air India AI 941) took off at 7pm IST. I reached Bahrain at 8.30 pm (local time) and took a connecting flight from Bahrain at 12;30 am to CDG. This was through Gulf Airways, Flight No. GF 019. To my horror, my luggage did not reach CDG. The flight reached at 6:30 am CET but didn't carry my luggage. I have already lodged a complaint with Gulf Air at CDG airport on 12.09.2014 vide complaint No.**.

My all valuables including electronic devices and all types of garments and important official papers, medicines are inside the bag. I have been suffering a lot for not getting my misplaced baggage so far. I am stranded in a foreign country making frantic phone calls at least 20 times a day to either Gulf or Air India but they are not able to trace my luggage. They are harassing me by false call back promises and when you call the same no. after half an hour they never pick up the call.

I feel seriously ashamed that Air India being our national carrier is not giving any importance to the issue and harassing an Indian national. Please refer to below mail where Air India asked me to contact Paris finally. When I called Mr. ** from Air India in Paris airport, he told me he is not the right person and I shouldn't irritate him.

I can't explain how shocked I was. This incident is so serious that I've contacted a doctor to prevent an infection. I don't have to explain to you how dangerous eating unclean food, especially with a worm, is. The most shocking thing is that event happen in the national airline of India, member of Star Alliance, sharing flight with Swiss, Lufthansa, Singapore Airlines and United!

Now I'm in big trouble that I don't have any place to stay and I have to spend 10 hours at Airport and loss of 5281/- INR. I talk with other staff of Air India at Hyderabad Airport but nobody is interested to compensate their mistake. I like to make an escalation for this Misconduct, Inconvenience and Financial Loss I face. This is highly humiliating that I am using India's best airlines service and on name of trust and services, I'm facing Humiliation and Financial Loss. Take Necessary Action and Compensate the Loss I bear, else I'll take this matter to further escalation. Your authorities is having no right to make such malpractices in people.

I have tried Complaining, Yelling, Writing, but nothing seems to work with this People as from Down to Top, the Guys seem to be happy as long as they can get their Salary at the end of the Month. Their Service is the Worst, Their Air Hostesses and Pursers like they are badly in need of retirement. Most of them are too tired to carry themselves--forget about running Errands, the Food is the worst, the Ground Staff are Rude, and nothing good ever comes out of their mouths. In Contrary to the Other World airlines and the Local Carriers of India I would rate Air India on a Rating of 1 to 10----Would give this Airline a 1. If we are left with an Option----my family and friends will avoid this Airline altogether!!!!

Then suddenly at 2:30 AM we were told to go to a different gate since now our plane was at a different gate. Here we finally boarded the plane thinking we were ready to fly our 15 hour flight. But instead, without an explanation we were forced to sit IN the plane until 8:30 AM. At this time, we were told to get out of the plane and directed to exit the airport because now we were going to be transported to a hotel. We waited over an hour outside in 6 C just to get on a bus. It was so disorganized that only one bus came at a time for the 300 passengers waiting and everyone had to crowd at the bus door hoping that they would get on this time. It was a chaos because all the buses stopped at a different place and we were going from bus to bus trying to get on the bus. There was no priority given to the people with wheelchairs or kids.

Tired and sleepless, we were taken to a hotel that was 45 minutes away. Once we got to the hotel, there was more waiting for over an hour just to get a room. When explaining our frustration to the hotel clerk we were told, "Ma'am, the same thing has been going on for 15 days now." Not knowing when our flight would be or what would happen about our connecting flights, we went to our room. Finally, at 8:30 PM buses started coming again to take us back to the airport and again it was the same chaotic scene with everyone pushing each other to get on the bus in rain this time.

There were 3 people sitting on 2 people seats for 45 minutes to get to the airport. When we reached the airport, we were told that our connecting JetBlue flight from New York to Orlando would be taken care of. Upon our arrival to New York, we were just given a piece of paper stating that our Air India flight had been delayed and asked JetBlue to take care of it. Not knowing that this piece of paper had zero significance we changed terminal with our 10 bags and went to talk to JetBlue representative who told us that our flight had not been rebooked by Air India so we would have to repurchase all our tickets.

Not understanding what was going on, we went back to the Air India terminal and were told over and over that they couldn't do anything about it. At this time, with so much confusion and frustration we asked to talk to a manager. We stood there waiting for almost 3 hours just for the manager to come out and talk to us. When we explained our problem to the manager, he admitted that it is Air India's fault that we missed our connecting flight, but since they are not affiliated with JetBlue Airlines they cannot rebook our tickets. We asked him to help us out somehow with the airline that they were affiliated with but he stated that their responsibility was only to get us to New York and that the connecting flight was not their problem.

After shooting down our appeal so many times, we were forced to purchase whole another set of tickets with JetBlue for 5 passengers for $1595. Over and above to all the inconvenience, get no apology or any compensation. Air India gave us the worst experience. Even though our journey was delayed over 24 hours, they did not have any understanding towards their passengers and did not take responsibility for their mistakes.

They said its Air India's mistake as the seat should not have been allocated. By the time we reached Birmingham, I was in severe pain with swelling in my joints. And I had to be admitted in the hospital for another week in the UK. I called up the customer services to report this and they asked to submit a feedback online. I did that twice. No one has taken any notice of it. I called the customer service again. They gave me a telephone number for the Air India head office in London. I have been calling them for days now. No one is picking up. How pathetic can the services be?

So then I called the customer services team again and they gave an email ID. I hope someone will see this and get in touch with me. I need compensation and refund of the money I paid for the business class ticket. Better to fly in Emirates Economy services, 10 times better than Air India Business or First Class.

Air India staff at the Bangalore airport was very rude to me, made me run from counter to counter with no help.They were completely uncooperative, did not offer any accommodated seat to Delhi on their flight. I had to buy a fresh ticket there for 11,000 rupees. The flight delay was because of Air India and they did not inform the Go Air people (carrier) and I had to bear the brunt of all this.

My original flights had a gap of 4:30 hours between them and Goa to Bangalore is only 1 hour. I don't understand what my fault was? It was all Air India's fault. How can you delay a domestic flight for 2:30 hours and then lie to passengers that you have informed the further carriers? And the staff? Some guy called Mr. ** on Bangalore Air India staff was very rude, disrespectful and uncooperative. He told me do what you can do... call the police whatever!