Air India

It's been more than 4 months since I am requesting a refund. For a single refund, I regularly called Air India Customer care multiple times, Emailed Air India customer care (contactus@airindia.in), Filled the Feedback form but they haven't taken any action. It's been acknowledged for the past 4 months but they have decided to trouble the customers for no reason. Still waiting.

Flew Air India twice. First was horrible (gave food 1 time in a 12 hour flight). Second was horrendous. - Lost my baggage, been trying to contact them for 5 days, with no response on either call or mail. Would never fly again even if I have to pay double the amount.

I will list each stage of the experience flying AI 188 (YYZ>DEL) business class as below:

Very very bad customer service. Not at all helpful. Not all good people. Not helpful people. My mother had a travel today and yesterday. When I called Air India office the lady told me my mom do not require anything just Pcr test negative and fully vaccination card. When we went on airport standing there for 2 hours the people on air india counter telling them that locator form is mandatory. We told them we tried. They saying, "We can't do anything." They didn't even bother to allow them as they are old and we said we gonna book it and everything but the people on air india counter on goa airport the ladies just started to shout and saying the counter is closed and made my mom go out. This is a ** service. They are sitting on the counter to help people who doesn’t know. If they are only doing this then what is the use and all.

Recently I traveled with Air India and experienced a worst experience with this airline. We were travelling from Mumbai to Goa and due to congestion in traffic it almost took us 2 hrs for travelling a distance of 8 KM to Terminal 2. The flight was at 9 PM and we reached at the desk at 8.15 PM. The Air India Personnel rudely told that we cannot be allowed to board the flight as they we are late and have not done the web check in. It was surprising that though we had done the web check in it was not showing on their portal. Later I have checked with many travellers/passengers who informed me that the Airline Portal always had some issues while web check in and though you complete web check in it will not show in their portal.

Air India stole 2 check-in bags, when I travelled from Chicago to Delhi on Nov-10-2021, I gave complaint. They logged the complaint, they told we will trace it out and deliver to home, I send tons of mails, and calls, none of them are responding, I don't know yet whom to contact, right channel for claim process, both my tag numbers are **, **. It's air india responsibility to provide customer satisfaction, we pay lot of money for ticket, why do they still theft the bags, They might have black market to sell the things become billionaire. Please provide the claim process if anybody knows.

Recently I have had worst Experience with this airline. I booked a flight, they cancelled the flight and didn't pass me any information about that. During web check-in only I came to know about this. After that I called their customer care several times, sent e-mail but no satisfactory answer. In mail they are saying contact customer care through phone, customer care saying send mail. They playing ping pong, and I am the ball. This incidents happened 1 week back, still there is no solution. Now my money is stuck with them. I will aware all the people, not to avail Air India flights, they do these things often, and don't inform the customer. Like this they cheat us. Now as a customer I have no choice but to appeal before the court.

Booked domestic Air ticket from BBI to CCU dated 02.10.21 in order to say last good bye to my deceased father, pnr **, flight no ai 780, but after arriving to bbi airport got to know the flight was cancelled. They cancelled the ticket, assured in order to refund whole booking amount within 7 to 10 working days as flight was cancelled but the amount not refunded.. As reservation duty managers landline now are intentionally avoided I visit physically and escalate the issue but, but only receiving advice in order to escalate the issue to different email address but nobody have and or showed any good intention in order to refund my legitimate booking amount of 5643.

I have cancelled my ticket before 24hrs as per airline rules with the help of Air india customer care representative. I have not got any confirmation email about cancellation and when checked with representative she said Air india will not send any emails to customers on cancellation. The only option to check if it is cancelled is to go to Manage Booking option on website and give our PNR number and when it does not show anything that means ticket is cancelled. And also only 17000 rupees will be cancellation charges.

Had the worst experience ever in customer care. First of all they give you number in Google which is not reachable to them even if you ring it for 4 whole hours and then I tried other number directly in airport service in same airline and the person did pick up the call but didn't answer, just kept the call hanging on while having conversations with someone on the other end. This happened multiple times and was quite frustrating as I had an important inquiry but could do nothing as they played around.

The most ridiculous airline in the aviation history of India. A big disgrace to the nation. Illiterate staff and long waiting hours on the phone to change basic things for existing reservation. The website is a joke with no helpful options to update anything. No wonder the Maharaja has become a beggar.

We got a ticket booked from Air India during March 2020. But as international flights stopped abruptly during Covid-19 and open policy was given for ticket rescheduling at later date. From last many days I am trying my best and even after daily waiting for continuously 3 hours, no one is helping me in resolving this and rescheduling my tickets as I have to travel on an urgent basis as soon as possible. I have written many emails but all in vain. Air India has not earlier refunded my money and now not helping in rescheduling my tickets. I suppose I have lost nearly Rs. 75,000 and not yet been given any help by Air India.

I Booked flights on Air India on 21st September 2021 @ 14:11:28 and went on to book the tickets but on check out after including all the bank details, the website hung and everything got cancelled. I did not receive any email from Air India for a ticket. I called them and they confirmed that they had not booked the ticket and the PNR got cancelled automatically and no money had been deducted. However on 23rd September I checked my account and realized that I had been deducted an amount of INR 400304.18 equivalent to £3951.28. I called them immediately very hysteric as they had taken my amount without providing a service or a ticket. THIS IS A CLEAR CASE OF FRAUD AND STEALING.

I would like to bring this to your attention that Air India is not refunding the money to flight cancelled by customer within 24 hours or if the Flights got cancelled due to their mistake. According to their if the ticket booked is cancelled within 24 hours refund will be processed, I cancelled my flights which I booked online on Air India Website by calling the customer service department within 20 minutes and I was confirmed the ticket has been cancelled however they will not be able to provide me proof of the cancelled ticket in a email.

Called the airline many times and still not connected to get my ticket rescheduled. So what can I do now, nothing. There is no customer focus and they sometimes forget that customers are the one they are in business. Air India please improve your services, you lost a customer today.

My name is Bhaskar and I am 65 years old, I am trying to reschedule my return date. But I was not able to do it for almost 2 days spending 8 hours waiting to get the ticketing team to be connected. As soon as someone connects, they say, they will transfer to the ticketing department OR they will call back. But after the transfer no one responded, we had to wait for a long time without no response and drop the call for eating lunch, other work. (This is repeated more than 8-9 times and each time spending around 1-2 hours)

Very poor services, delayed flight no sms or mail to intimate the delay, very poor on board services. Services have deteriorated compared to my experience in Dreamliner flight in 2019. No onboard entertainment available in spite of TV monitor and headset. No blankets made available, if asked for they provide used ones, that too during this pandemic season. Food on board is pathetic without serving any juice or tea.

Never ever book a ticket with Air India. It is the worst airline and equally deplorable customer service. They will never refund your ticket which had to be cancelled because of the airline's mistake. You will lose money. Such a nightmare, trying to call customer service on this on many occasions, just disconnecting your calls or put on hold and then some automated message. Believe the customer care people have been told to phone off the customers or somehow end their calls.

No wonder no body wants to invest or buy Air India, They are total scammers and swindlers, looted all booking money for cancellation due to COVID. They were to refund several millions but never bothered to refund flight cancellations money when they cancelled flights. They should be sued by all impacted travelers by Air India, they are never reliable and to be trusted. Folks do not travel by this airlines. They are swindlers and they never directly respond to passenger queries. They hide behind sub contracting companies and these sub-contracting companies are even more unreliable and worthless scums.

Please Don't ever use this company!! I Purchased 4 airline tickets from Air India to travel to India on 11/15/2020. Due to the Covid and travel restrictions I cancelled the reservation September 2020. The company told me, yes we will return your money but we will reduce 500 dollars for each ticket for cancellation fees. We are in 08/04/21 and I haven't received any refund. Every time I call to ask for the status of my refund they just hang up the phone. They are very rude and the customer service is horrible!!

These are the biggest scums of the earth. I think deceit is a policy that they follow. Government of India is trying to sell them and no one is buying this junk - And for a reason. I have been trying to reschedule a flight and after being 2 hours on phone and being bounced around for 3-4 times, no one does the rescheduling! Either system upgrade, or I am not authorized or, someone else can help you! I mean how these people are even allowed to operate! They should be barred from entering into the US and other places.

Due to flight has cancelled they changed only connecting flight. (My travel date is Sep 04th, from Hyderabad to Delhi it is Sep 4th and Delhi to destination they changed it to oct 3rd). From past 3 days I'm trying to call them to change my flight dates. Every time when it connect they will say they will connect to their respective team and each call waiting time goes more than 1 hour and gets disconnect automatically. In a day I'm making more than 5 calls. Still the issue hasn't been resolved. I have never experienced this kind of worst response from any other airlines.

It is a nightmare dealing with this airlines. I am writing this review while waiting in customer care call from past 1 hr. 20 mins. This is 9th call today. You can imagine how my day and night has been going on from yesterday. If your case is complex like changing flight dates or booking minor child tickets etc, most of the CC employees will keep you in wait then disconnect the call suddenly. It is their intention that over the period of two days trying to get things done, you will fed up and give up.

All travellers be warned. Air India is a beggar airline. They will take your money and you will never see it again, even if you do your due diligence and cancel within 24 hours, even if you call them every other day for 2 month, wait on hold for hours, write 20 emails and create 5 escalated cases with their substandard, rude and good for nothing customer support agents.

This is not the first time I have experienced this stupidest service from Air India. I had no option to choose other than Air India. They say maintain social distancing. And people are literally sitting next to each other. Complete flight is packed. Not even single seat is empty. Super dirty flights. Cheapest service ever..

Unfortunately, I choose air India. I am traveling from the United States to Vijayawada [Y38SM]. Due to some reasons, I have rescheduled my flight. They do not even have the option to reschedule the flight online from the passenger. If we want to reschedule the call we have to call customer care and they will pick the call and forward the call to the ticket rescheduling department and for that, we have to be on hold for 30 minutes.

Purchased 2 return flights via Air India for April 9, 2020 and return on September 16, 2020. (PNR): H627W (AI). Flights cancelled by Air India due to Covid. Never re-issued the tickets or refunded the payment. Over 13 months of emails, calls and social media posts to no avail. What a terrible experience!

Promised that they would refund the amount and never did, they haven't replied to any of the emails and the customer service on the call say it's not their department. Worst service I have experienced.

All my experience with Air India was devastating. Last year I booked air ticket for my mother, from chennai to singapore on 14-04-2020. Due to pandemic, all flights were cancelled. After 1 year 1 month of countless emails and calls to air india, I received Rs. 914 as refund. I lost Rs. 6393 with their usual explanation "as per applicable fare rules". They don't even deserve 0 rating.

I bought a ticket on AIR INDIA business class in April 2020. For obvious reasons I could not fly. I have been chasing them for one year for a refund & they just don't care. The airline does not respond to emails & the customer service is rude & has no knowledge. I wish US would stop them from flying to the US. They don't deserve to be part of STAR ALLIANCE. Worst Experience of my life.

I travelled from New Delhi to San Francisco through Air India on April 20th, 21. I was asked to pay $80.0 for my laptop bag. Air India website does not mention about the weight of the laptop bag. The person at the gate counter asked to pay out of pocket. I will never recommend anyone to travel with Air India again, neither will I travel. I will escalate this issue since no information was given correctly and Other bags had appropriate weight as mentioned on their website. My laptop bag had some food that I was carrying since I cannot eat the food served in the plane and also had my iPad in it. I would never recommend this flight.

Air India is a misleading crooked airline out to fleece passengers. Especially now during corona crisis, that they are aware not many airlines are flying to US... I had a round trip ticket from NY JFK to Bangalore. Leaving NY Jan 22 and return on April 16 th 2021. BOOKING REFERENCE # **. On the day of my return, April 15th, I was thoroughly harassed and cheated and misled by AIR INDIA staff in Bangalore. Was NOT ALLOWED to board the flight. And was FORCED to buy another one way ticket to JFK at a premium price of $1400. I am a US CITIZEN. I have also been vaccinated fully against the COVID 19. I had called the Air India customer service before and told them that and they said that should be enough to board the flight.

I booked two tickets for two of my family members on 26th March 2020. Of course, that was the day that Modi called a lockdown and shut down the whole country including trains, planes, etc., leaving hundreds of thousands of people stranded. I tried contacting Air India for 6 months after that but no one answered their phones (real dodgy). Then on August 11th, 2020, I finally managed to contact someone through a number I rang in Australia. They advised me that tickets were not being refunded but that we could re-book the tickets up to December 31st, 2021. So in March 2021, I tried rebooking and was told that the tickets were no longer valid as a refund was made on August 11th 2020!! They advised to check with my bank who I then found, had no record of a refund. So then I was told to send an email to their e-commerce department.

I don't recommend Air India anymore. I would say worst airline in the world. I had reservation on january 2021, had to cancel due to some covid issue, I've been calling them since January till today 15 march, refund still not processed, I've called and emailed at least 10 times, very disappointed.

I booked my flight for the first time with this unprofessional airline (Air India) and I’ve the worst experience. First I was asked to wait at the end for my boarding. I waited hour and half and found out that they wanted to charge me for duty free stuff I bought. When I asked them to speak to the manager I told told that I won’t be able to board the flight if I want to talk to any supervisor. And they ended up charging me $200 at the security gate which I don’t think they’re authorized to do. My bags and every was cleared at the immigration but I think they just wanted to make some extra cash. No wonder why Air India is going out business. Would never recommend anyone to even consider this airline. Worst experience ever.

I have been trying to reschedule my flight for the past week to no avail. Their online website is a mess that doesn't recognize my ticket or booking reference. Every time I call, they hang up on me after explaining my situation. They happily accept taking payments but will offer no support once they have trapped you.

Air India is illegally not returning refund of canceled tickets. There are hundreds of victims. I have called customer service over 10 times, they always provide misleading and false information. Finally got a response back from ecommerce@airinida and they said to contact customer service. It has been over 4 months. Lodge a complaint against US Department of Authority: **.

I had already prepaid for the extra luggage online. However, upon check-in, we were told that there is no reference to the prepayment and charged the credit card again at an even higher amount. I have been calling; emailing for the refund of the duplicate charges as they appear on my cc statement, but no response yet. Was even on hold for an hour still, no one attended to our concern.

Everyone knows Air India is worst, but still if you are a patriot and want to give business to your countries Airlines, still don’t fly by Air India. It’s better these type of businesses should shut down, anyhow they are bringing countries reputation to dust. The Ticketing staff at Delhi Terminal 3 is worst, I don’t know if they even check their educational credentials at all before hiring.

My bag was damaged when I found it at the belt. The airport staff asked me to send an email to claim compensation. I sent the email. I didn’t receive any response from them. I kept trying to call them but most of the time they wouldn’t answer. After almost a month when I finally got to talk to the supervisor he said they cannot compensate for the damage. And when I tried explaining it to him he hung up.

I would give 0 stars, if I had the option. I had a flight from Chennai-Delhi-Chicago-Raleigh on Feb 13th. It was on this journey that I got cheated by Air India in Chennai. My ticket clearly mentioned that my 2 23kg Check-In Baggages were FREE, but the Air India lady at Check-In counter kept forcing me to pay RS.18360 (230$+Tax) as Fees. She asked me to show my ticket to prove that I was allowed 2 Free Check-In, and when I showed It, she Kept saying it was incorrect and that I was wrong. She simply refused to listen or allow me ahead, and she forced me to either pay the fees or she would throw the luggage away. I am a student, and needed to get back to US, and after some argument I was forced to pay.

I canceled 2 tickets booked for May 2020. Even after 11 months I have not received the refund. Customer service unable to give any proper answer. Getting different (and wrong) information every time I call. One of them even gave me a wrong email id to contact to. Unable to get answers from anywhere. Even the emails sent to the email id listed on the official website goes unanswered. NEVER FLY WITH AIR INDIA EVER!

NEVER FLY ON AIR INDIA, IT IS THE WORST FLIGHT EVER. Air India is the worst airlines with the worst staffs. The staffs are not at all polite. They are so rude and are doing things in their own will. Not following protocols or any rules. I was flying from Cochin to Delhi then to Toronto in a Air India connection flight. The Air India staffs from Delhi did not let me fly even when I had a valid PCR report with me. They were so rude and they stopped me from boarding telling that they need to verify my result. The supervisor at the Delhi Airport was being so irresponsible and later was not clearly saying anything about why I'm not eligible to travel. Then he later apologized and told me he will book one ticket for me the next day.

Worst ever customer service with Air India. My connecting flight was delayed from Hyderabad to Delhi and because of which I missed Delhi to Toronto flight. They were making me to make rounds between supervisors and agents for 24hours. So I was stuck in airport for 24 hours without any accommodation or food. On top of that they made me to pay 200 CAD for the luggage by hooking up some stories. If HYD air India was okay with the baggage why wouldn’t Delhi AI?. Just don’t book flight with Air India and waste your time and money.

Hi, I did booked an AirIndia ticket from India to Toronto and cancelled it within 24 hours after being confirmed by Air India customer care that I am eligible for full refund. It's been 3 weeks now and have called customer care at least 10 times, and their response is always different, mostly they will say that refunds will take care by ecommerce department and I need to send email, which I sent them so many times not a single acknowledgement so far.. Waiting for almost 3000 CAD refund. Does anyone knows any way to contact ecommerce department of Air India? I am so depressed.

Hi Everyone, Posting this to reveal the truth about Air India. Firstly do not trust their customer care agents as they are literally illiterate and will give you any vague explanation without deep diving into the issue. Secondly they never reply back on time wasting our precious time. I had two tickets for a certain flight which got cancelled from Air India and when I reached out their customer care agent, he said, "Sir write an email for flight cancellation and we'll process your full refund." Now it's been more than 40 days awaiting refund and everyday I am getting vague responses from the Air India team. I don't know if I will get the money or not but certainly can save your money by posting this. Do not go for Air india flights, completely waste of your time and money.

There should exist a minimum courtesy in this world for a company to respond to its customers’s emails. It’s been close to 20 days after sending the emails but no response received. I called 5-7 times to Air India customer service and was being told different reasons and information when asked about my refund. See some of the stories told by customer service agents are as below:

I wouldn't even rate 1. First of all the flight was delayed. They refused taking our baggage. Though we had 40+ mins left. We wasted our time convincing & very rude, very pathetic and we missed our flight.

Be very careful when booking flights through this carrier. If you happen to cancel the tickets due to unexpected reasons you will not get your funds back. I have been waiting for almost 31 days now and the cost of the tickets around 3000 USD is not being refunded by Air India. None of their call center folks will give a response. They will flood your inbox with SPAM. All call center employees will direct you to ecommerce.airindia email id. No response will come from that ID. AIR INDIA is using the funds for some selfish reasons. Huge scam to be revealed for sure. How can one keep funds with them for services not provided. Will be filing a complaint shortly with business bureau to get the funds back. Hope this caution helps your travels. Fighting for the refunds. NO HUMAN TO ANSWER FROM AIR INDIA!!!! BE VERY CAREFUL WITH THIS KIND OF SCAMS.

I am a 58-year-old single lady who had sent her only son to study in the UK in September 2019. I was going to meet him there for the convocation ceremony, but as a result of COVID 19 pandemic condition, it was dangerous for me to go there so my son planned his return to INDIA on 22 October 20. Because my luggage was with him, which he was certain to carry back, he told me on 17 October 20 to contact AIR INDIA at 18602331407 to find additional baggage charges over and above 23 kg +23 kg and 8 kg of cabin luggage allowed for him. Upon calling the AIR INDIA representative at the listed no above, a girl representative told me that if my son shows a student visa and other college card information, he would be allowed to bear 23 kg of extra luggage at no cost.

Cancelled a ticket in 30 May 2020. Not been refunded yet. Worst experience. Disappointing. No message. No email. No nothing. Worst. Never use this airline. No any information. I could give them a big dislike with a negative rating.

The worst Airline in the world and by a distance. The crew members seem like were picked randomly from the street, without any education on mannerism. The food was dismal, as expected. The pilot, didn't make a single announcement nor did he introduce himself throughout the entire flight. I wonder where these people come from. The company every year hemorrhages money, and you can clearly see why. Why would anyone in their right mind want to fly with Air India. They are broke and they must be out of business... At Least it would spare the world of a dismal and disgraceful Airline company.

I have booked my tickets with Air India in March for 30th April ’20. But due to lockdown it was cancelled by AI. Since then I requested for a refund and following up for past 5 months for my money. On 15th Sep E-commerce team confirmed to me on email that money has been refunded from their end and it will take 10-12 business days for it to get credited to my account but even after that also still I am waiting for my money. By declaring it to me that money has been refunded from their end they have made clear that they do not owe me any money now and it seems that they are not in any mood of refunding my money. I feel to be a victim of an online scam run by Air India and Hardeep S ** who in the name of evacuation are playing with the patience of people who are desperate to fly. And thus scamming their money. Hence my two cents is if it is not life and death do not make yourself prey of Air India. Thanks.

My flying return will expire on 31/12/2020. I can't use my points to book my ticket. I have called the customer care executive and after many calls being on hold for many hours. I couldn't book my ticket.

Air India is Lucky there is 1 star which is the least available rating here. My below review is only to make consumers aware and I don't expect any feedback or improvement from air India. In fact they don't have anyone who is taking accountability or escalation matrix. Today is the 12th day since my request to modify booking date is placed. I am just being ping ponged from call center to customer support email. Either these guys have no coordination between each other or they have been given certain target to loot consumers hard earned money. I have even copied the civil aviation union minister the joint secretary of civil aviation and other. My strong advice to people reading this would be Please avoid travelling in air India or air India express. I have donated my money to these crooks. If you wish to do so please proceed.

It was a very unfortunate the way ground staff of Air India treated me today at Srinagar Airport, I reached on time at airport 1 hour before flight departure time, my flight departure time was 13.10 hrs and I reached at 12.10 but the executive at the counter told, "You are late. You can't board the flight." I requested the executive that there is still one hour for the departure but the executive at the counter straight away denied to entertain, I even requested for at least 10 min to the person in charge for the boarding pass as my father is admitted in hospital and he is alone and is very ill but all my request was in vain, and the way they behaved with me was very unprofessional and they even told me, "You do what you can, do a complaint or whatever." It was a very unfortunate that I could not see my ailing father.

They dont even deserve one star. Their customer service department should be renamed to worst customer service department. They canceled my tickets twice and post that hung up on me twice when I asked for cancellation on my flight as they had no convenient flight. IT'S THE WORST AIRLINE! Their staff has no knowledge of their airline cancellation policy. They do not proceed with cancellation in case the customer is not okay with their rescheduled flight options. They refused to refund my cancellation amount when I clearly asked them to cancel my flight which was already been rescheduled by them twice even cancelled.. This is most terrible customer service I have ever faced! I would have better gone with Indigo or any other airline.

I have tickets for me and wife (** and **) with Air India from Toronto to Kathmandu. Our Visa here expires soon so we need to get out of Canada. We understand that due to Covid, there were many flight cancellations so we also couldn't return on our April 15 flight and were waiting for AIR INDIA to resume their flight. But as Air India hasn't yet resumed their flights and other Airlines have resumed their flight, so we are asked by the authorities to leave the country. But AIR INDIA doesn't refund our money. The Customer service representatives have been rude on this. It's a situation where they do not have flights (for their reasons) and do not refund our money back, and we are not in a status to let go the money and get another ticket or even wait for AIR INDIA to open as per their convenience.. Please help us at your earliest possible.

Air India— making fool to customer / not refund consumer money. Feb 2020 I have book round ticket from dubai to india / india to dubai For 28 april - 30 may 2020. First due covid 19 they rescheduled my ticket without my acknowledgment. Later 18 april I double check with airline. Then they ask to reschedule. Offer me date aug or September, which I asked to cancel the ticket, ask for refund. From which first airline said tax and surcharge will not refund. Only basic fare will be refund in 15 working days in my bank account. From 18 april I am keep asking for refund in online agent. They just making fool to consumer by saying 15 days more and more. Today it's 27 july 2020!!! Still not refunded!! And no update no receipt for cancel, when we ask for receipt, they reply, "We don’t provide." I will advise never ever book the ticket from this airline!! They will royal take your money and you regret by service.

I had been calling Air India Customer Service since 3 days. At least five times a day. They do have initiated flights for people stuck back in India under Vande Bharat Maatram, but not helping with reschedule cancelled tickets during pandemic to book VBM flights. Customer service is not responding to calls, if they pick up after wait of 20 mins, they say hello and drop the call off. I had been asking to book flight for my parents so that they can come back to US. But I am not getting any help, customer service says to call back but getting no back calls yet. Is this the way Air India is helping people to evacuate? I am sorry to say but would recommend everyone never ever book flights with Air India who is letting India down.

I had been calling Air India Customer Service since 3 days. 10 times a day. They do have initiated flights for people stuck back in India under Vande Bharat Maatram, but are not booking the flights. Customer service is not responding to calls, if they pick up after wait of 20 mins, they say hello and drop the call off. I had been asking to book flight for my parents so that they can come back to US. But I am not getting any help, customer service says to call back but getting no back calls yet. Is this the way Air India is helping people to evacuate? I am sorry to say but would recommend everyone never ever book flights with Air India who is letting India down.

I had purchased an air ticket for my family from Air India on Feb 22, 2020, for travelling to Kochi from Toronto (via Delhi) on May 30, 2020. When we contacted their Customer Service on 20 May 2020 via chat, they advised that the flight was cancelled. But they will NOT provide a full refund even though it is not my fault. Also, a huge cancellation fee of $1575 will be deducted from me if I choose not to travel on a future date. As we decided not to travel any soon due to the pandemic, Air India left us no option but to cancel the ticket. They advised that the remainder ($4,099.98 - $1575.00) will be credited back to my card in a few days. But even after more than a month, I have received nothing.

We purchased expensive AI business class tickets for our family (2 adults & 2 kids) trip to India (from SFO->DEL in the end of Jan, 2020). Myself & my 10 year son returned in 2 weeks (to attend school & work) while my wife along my 3 year old son stayed back in India a bit more but eventually they unfortunately got stuck in India due COVID-19 related situation. We were charged change fees on first re-schedule of the 2 tickets for their return flight as my wife fell sick around date of return (first week of March). Most of the airlines were waiving off the change fees though. And the re-scheduled flight (in April) did not take off due to lock down in India.

I booked my airline tickets by the call center directly through Air India. My flights were canceled due to COVID-19 crisis by Air India. All other airlines are providing a full refund. Air India still charges cancellation fees when there is no fault of the customer. I have wasted countless hours listening to the music on hold. Highly disgraceful and unprofessional service by Air India. I wish the US government cancels the license of Air India. I hope customers read my review and think twice before booking through Air India.

I was about to visit home in India this month but due to this pandemic situation I am no longer able to fly out of the country as New Zealand border for overseas travelling will most likely to be closed this year, I shared this unfortunate situation with Air India, instead of being understanding they started juggling up with wrong information and told me 1st that I will receive half of the money refunded but now confirmed I'll receive no refund at all? Is this called a good customer service? The world is going through crisis and air india keeps robbing people. I will make sure none of my family or friends ever deal with air india in future as it's the most terrible airline ever.

I wanted to tell you that I am very disappointed, you have the worst customer care service ever, I have booked AirIndia flight from Kolkata to Jammu on 29-May-2020, (My Booking Reference number:- **) and ( Eticket number:- **) due to the rapid spread of COVID 19, Coronavirus flight is canceled, so when I have asked for a refund, they are saying that it's non-refundable Which is against the Aviation law in any country.

This is the worst air line ever. Staff are rude and ignore requests. Planes are old and nothing works and dirty and broken - nothing is cleaned. Old tissues and rubbish is left when one boards. Constant flight delays without any notification. Will not give any compensation. Will not reply to emails or correspondence. DO NOT USE THIS AIRLINE.

I was in India on vacation from Canada and travel often with Air India and it’s star Alliance partners, therefore built a huge amount of frequent flyer points.. I wanted to fly domestic and so called flying returns to redeem my points for my domestic flight. I called flying returns from my local Indian telephone number, the representative refused to book my flight stating that I should be calling from my registered Canadian tel no on my account...

I booked Air India flight for my parents for April 3rd 2020 from Delhi to NewYork. Due to Covid-19 flight is cancelled. Now I am asking for refund, they are deducting 15,000 per ticket for cancellation, Which is against the Aviation law in any country. Also, the other option the gave is to book flight of some other date in future, But I'll have to pay the price difference. They did PRICE GOUGING for flights on future dates, the prices are as high as 1 LAKH per ticket ($1395). I paid 67,000 ($920) for that earlier. So I'll have to pay 60, 000 more (extra) for the flight, Why? These companies especially Government owned enterprise should be helping people not cheating them and doing price gouging during these times.

I am trying to reschedule my parents return ticket from SFO - Delhi due to coronavirus. Their ticket is for March 30th and they are flexible on dates due to high price of Air India. But I was asked to 90000 rupees extra for the price difference. And as per customer care, this is the cheapest price for next 1-2 months. The price difference is more than any new tickets (2 tickets) from other Airlines. I don't know if Air India is helping passengers in this bad time or doing their business. Also if I cancel the ticket I will not get any refund!!!! since this is a used ticket???? I don't have a choice now. 90000 is too much for me.

Back in January 2020, I purchased from Air India three round trip tickets for my wife and two kids to travel to New Delhi from San Francisco and return. However due to the rapid spread of COVID 19 Coronavirus, the Indian government has canceled all incoming travel of foreign nationals until April 15th, 2020. Enclosed please see print out of press release of this announcement.

I booked flights for my family to Goa from Mumbai at the end of last year. For our holiday from Australia to India. These flights were booked in good faith. I have been physically unable to cancel my flight using the website, even though it acknowledges my booking and repeatedly tells me the information on my card is entered incorrectly. This is not the case. I have emailed every single email address listed within the site. I have called every number on the site. I have had my hotel in India call the site. No one answers the phone, no one has returned an email in the last ten days. I have sent 18 emails. To say I frustrated is beyond belief.

They are actually stealing from people. The customer service advisor been told that no one can cancel the flight due to Corona. They have to re-book it and that as well in next six months. When you reach to customer services they says that they are looking at alternate flight and they put you on hold and then hang up! If your mobile number is connected to your booking then it's already blocked means you can't contact the airlines with that number... What a FRAUDSTER on the name of CORONAVIRUS...stealing from poor people and cheating with them... SHAME ON YOU AIR INDIA.

Worst customer service agents ever. They don't answer your queries and put you on hold until you disconnect the call. They don't revert on email. They gave me wrong cancellation charges and never refunded any amount. On following up the customer service agents keep you on hold and disappear. DON'T USE AIR INDIA EVER. THEY ARE FRAUDS AND WON'T REFUND ANY AMOUNT.

Air India http://www.airindia.in. We have tried to speak with your customer service to recoup my ticket cost but I've constantly been sent in circles. My son had a medical emergency on 2/15 causing us to be deplaned by the captain. I had to pay for another 3 tickets to get back to America. I don't think this is fair to me at all. I wasn't reissued a ticket as I was promised when deplaned. At the airport we were treated terribly and were carrying 8 bags with a sick child throughout the day; no one was helpful at all. We had a horrible experience with Air India.

Hello. I have first time in my life booked Air India flight 11/02/2020 from Mumbai to Bengaluru which is around 16.40. I was in the airport 30 minutes before. I was in the queue. There was a lot of rush and I took a help of a ground staff to check if there is still time so I can check-in. She said, "Is still time. You can be on the line." I was waiting for my turn to come so I can proceed to the boarding pass and check inside my aircraft. When the time I reach to the counter to take MY pass the person who is sitting on the counter said the boarding gate is close.

As I boarded AI Flight 401 from Delhi to Kolkata on 8th Feb 2020, I realised that I had forgotten my coat in Plaza Lounge at T3. I contacted Ms **, who was helpful and rang up cabin crew in charge, Ms Neelam **. She was very helpful and contacted the ground staff, but there was very little time for the ground staff to retrieve it. Ms Neelam offered to have it flown by the next flight to Kolkata, which I declined, as I was returning next day. I was informed later by Ms Neelam that I could collect it from Lost and found Department, which I did not 9th Feb. Besides this, what was touching was when I explained to her that during the flight I was was a retired army general, and was headed to deliver a talk in a college, she even offered to arrange a jacket for me in Kolkata through her marathon running friends. My compliments to her and **. Thank you Air India.

Air India is the ** airlines ever. Please shut down asap so that you can stop harassing people. Due to a delay in our outgoing flight we missed our connecting flight and the staff did not make an effort to help us out. Even though there were more than 10 passengers they did not stop the connecting flight and made us take another one after 7 hrs. On top of that the staff was horrible especially ones who were sitting at the Mumbai airport. They were behaving as if they don't care. No interest for customer satisfaction. Govt should stop this airlines asap. Please don't travel by air India.

Dear Sir/Ma'am, I would like to take this opportunity to alert all my fellow friends and Air India passengers that if you are ever planning to take a flight AI 084 from GOA to Mumbai, please do not. The flight is always delayed till 2.15am which is originally scheduled at 23.20 with no one available from Air India side to attend to our grievances. The staff had pathetic behavior with one saying, "Please go ahead and contact our Airport Manager, we cannot help," and when tried to reach the airport manager, the calls went unanswerable. The whole situation was a blunder with their staff already aware of the delay, but pretending that the delay was caused due to unforeseen circumstances. When inquired, the flight gets delayed every night and that no details were given to the passengers! Finally, the staff didnt have courtesy to even ask for water while we all kept waiting for almost 5 hours to get into the flight.

Don't use Air India for your travelling purpose. I was a passenger of a flight from Kolkata to Dehradun on 25th December, 2019. My flight was rescheduled to Delhi instead of Dehradun without any proper arrangement at Delhi Airport. We have to wait at least 3 h 30 min to realize their arrangement up to 12 am at Delhi airport. The behaviour of ground staff was unprofessional. After that they offer us refund or accommodation on that day at Delhi with out any assurance of the next flight to Dehradun.

Starting from Mumbai airport to Newark Liberty international airport, they not only provide us bad service but tried to miss my flight. They stood us in long 2:30 hours line for check in luggage and boarding pass and when we entered on counter that staff person used rude slang to greet me and husband. In other words they are hired from uneducated background and not at all trained that how to deal with customer. They were extremely rude and dishonest and which is excruciating.

W O R S T …. I am an International student in USA. I had booked my trip flight 7 months ago to come to India during my winter vacation. I booked Air India Nagpur to Mumbai at 9:10 pm so that I can reached on time for my KLM flight from Mumbai to Chicago at 2:45 am which was main flight. After that I have another US domestic flight from Chicago to Kansas.

Even though airline ticket mentioned no charge for 2 checked baggages up to 23kgs, they still charged us 53,550 rupees at the airport. I made multiple calls regards to this issue with no resolution to the situation.

I flew with my 11-year-old son from DEL to LAX (via HKG, then NRT) on Dec 30, 2019, landing at LAX on Dec 31st. We flew Business class and while we were checking in our luggage, we were erroneously charged extra. The Air India ticketing agent in DEL insisted that as per United Airlines policy, only 1 check in bag is allowed per person, and we had 3 check-in items. All bags were under the 32 kg limit per bag, but they would not allow all 3 unless we paid for the 3rd bag. We argued with them for a bit, showed them the email confirmation from United when we booked the flight, but they would not listen.

Never ever book a flight with Air India. They have the worst customer service in the world. They customer service representatives do not have any idea about what information they are providing. They don't even know if the passengers have to get off the plane or stay inside when there is a layover. We spoke with Aditya and he told us to speak with the flight attendants regarding this. We booked a business class Chicago to Hyderabad and we get this type of customer service after paying thousands of dollars. This guy absolutely has no idea what he was talking about and when we asked him to transfer the call to a supervisor, he simply said supervisor is busy and when we insisted, he put the call on hold and after 20 minutes the call got disconnected. Really? This is how you guys train your employees? I will never book an Air India flight again in my life and I strongly do not recommend anybody else do it either.

I flew by Air India grim Delhi to Jaipur, Jaipur to Aurangabad via Delhi, Aurangabad to Delhi, Dehradun to Delhi, and Delhi to Chennai round trip. No delays, no cancellations, and perfectly on time. Clean takeoffs and landings. Professional crew that did a great job. Very decent food. From gate to gate, absolutely no problem. Saw quite a few improvements. Planes could be maintained a little better.

I have travelled from United States to India on 19 November 2019. One of my luggage was damaged by Air India staff. I have filed a complaint but they don’t give a any response on the damage of suitcase and any refund. I will guide to other people don’t take this flight. They have zero facilities. Thank you.

Booked on Air India about 3 months back for a family vacation. The flight was at 10 am. Landed at the airport at 7:45 am to check on when were told that the flight has been over booked. Instead of requesting if we would've okay to accommodate a later flight, we were asked to wait in another queue. From 7:45 to 9:30 am we were waiting at the mercy of the staff without any update on what they are going to do to us. The manager didn't seem to care much and told us to that this is due to weather related where as the flight was on time and leaving at 10 am. Neither of the other airline flight to Delhi had any issues and they were leaving on time.

I am writing from Jeddah King Abdul Aziz airport, Air India ai966 is actually depart at 11 15 pm but delayed till 3:00 Am and now it is 2 50 am there is no flight ar. Airport authorities doesnt know when the flight is going to arrive. No proper response from any officials. It's night time. Old people >60 yrs age are more and suffering a lot. There is no prior notice of the delay. Never again trust Air India service and please ignore these airlines and specially when you are travelling with your elders. Worst service.

I traveled on Dec 18th from Chicago to New Delhi. I could count 10 broken USB ports in proximity of 52 J row. My TV was not functioning. Imagine 14 hr flight without entertainment. Staff stated that rear rest room was not functioning however, crew members where using it frequently. This happened on my return trip too. I mentioned to staff to write on the door "for Crew only". They were not happy with me. Imagine a full flight with passengers lined up to use the wash room. I counted 7 passengers waiting in line to get into on rest room. I enjoy travel. This was my worst experience. I formally complained to airlines. I know it is probably sitting in a trash can.

My check in bag was mishandled and delayed and I did not get it on arrival. In spite of reporting it they have been unable to find the bag. The number which is given for contact, nobody picks up the phone and no reply to email has been given till now. This is a very unprofessional behavior, and airline seems to not take the responsibility for mishandling the bag and are not being responsive and not helping the customer. My flight was from Mumbai to IAD on 12-13 Dec '19 and and even after reporting there has been no response. I will never be travelling with Air India again. They are not even compensating for it. Surely some serious action needs to be taken. Such kind of service is unacceptable.

I travelled New Delhi to Pune Air India flight on 18th Dec 2019 04:55AM but didn't receive my bag at pune aiport. Now I tried reaching on provided number but no one is picking the phone. Moreover there is no update on world tracer also. Kindly take strict action otherwise I have to file consumer case against you. File reference: **, Bag tag: **. Regards Vikram **.

Air India practices a con. The staff are terrible in dealing with problems of their own making. Customer care is non existing. You get auto confirmation of emails received and promises of attendance. No follow up happens. Six months now I have been sending emails for a ticketing issue and it is still not sorted. It is a good Air Line if you can put up with tired out grannies as stewardesses on some flights. I am sure in a emergency they would sit down and cry not being able to cope. Best thing they can do is sell out to private sector instead of ripping people off with below standard service in particular on international flights.

I & my wife travelled AI 466 flight from Kochi -Delhi on 8.12.19 at 8.00AM. When meal served at Seats No.24A/24B/24C I found that we were providing with small meal pkt containing one Idli & one small bowl fruit (papaya) whereas as other will get normal meal pkts contained so many items. May I know why such Discrimination when I did not & my next other fellow did not give any meal option and there is no such option for meal when I purchased the tickets from the counter. I brought the notice of Crew members but in vain. No reply.

Flight from JFK to New Delhi 6-7 Dec 2019. The crew is extremely unprofessional. They didn’t listen to our requests- they didn’t serve water for several hours even after our request. The small bottle which they provided at the beginning of the flight finished with 4-5 hours. It’s a 13 hours flight. Even after request the ladies didn’t provide any additional water. When we complained the attitude was unapologetic. They were rolling eyes up and sideways.

I had to call customer care 8 times (between 2pm and 1AM) to get my tickets changed. Initial calls were hung up by the call center. I was then promised a call back in case call gets disconnected but it never happened. Another agent promised a call back in 2 hours, again same result! At last, I managed to get through to an agent after midnight who helped me with one PNR but he refused to change the second as he was about to end his shift. But the job got done under 15 min. Fair enough! I called again for second PNR change. I was put on hold for 20 minutes this time without any update. Then, it took another 25 minutes to complete the process (45 min in total). Same job was done in 15min by previous agent! I am not sure why this airline doesn't offer such facility over web self service! Any how, finally, persistence paid off! Both tickets are changed at last! Thanks!

I am totally unhappy with the seat as it was not operational fully. I had spent about $4029.33 to have a proper sleep due the backache I got. I am totally unhappy with this journey. How can a business class seat not checked and cleared for travel. I demand a refund for this segment of travel. Attached my boarding pass. I have raised a complaint on Nov 26th 2018 and the status keeps on updating as below even after 14 months. I have sent many email to them. Every one says that they forwarded it to the concerned team, they don't let me know who they are nor the concerned team reaches me out. I am regularly sending reminder emails every month but in vain. Feedback Type: Feedback. Category: On-Board Engineering Services. SubCategory: Dysfunctional Seats. Location: New York-Newark. Creation Date: 26 Nov 2018. Current Status: Under Process. Last Updated On: 24 Jan 2019.

This is Jaskaran ** and I booked my parents flight from Delhi to Melbourne for 6th December. As my dad recently gone for his knee surgery I bought extra leg room seats for both of my parents. As doctor recommended him not to fold his leg for long time. Even though I checked them online with same allocated seats what I purchased but when they boarded flight attendants said the seats have been changed and my parents have to sit somewhere else. I can feel the pain which my dad has to suffer in this long 12 hour flight. Flight attendant said the ground staff had done something which they are not aware of. If my dad suffer any issue with his knee I will be sue Air India as I have all the valid documents receipts of purchased seats as well as allocated seats when I check online.

I booked my flight from Bhubaneswar to Hyderabad for 9th Dec'19 on 24th Nov'19 at 10.30 AM. By mistake I entered wrong traveler name. I called the Customer executive for assistance and they asked me to visit the Air India city office in person to change it. I asked if there are any charges, they confirmed that there is no charge. Just few documents will be required to get the name changed. When I visited the office which is 30 Kms away from the city, Customer executive asked me to pay 4000 Rs as name change fee, when I asked them to cancel the ticket they are charging me Cancellation fee. Why these term and conditions were not informed upfront when I talked to customer care on the same day I booked the tickets? Customer care of this flight is not at all reliable, and provide the least possible information. Had they informed about cancellation policy and the name change fee I could have made a better choice.

While on my journey from Kolkata to Bhubaneswar on 23.11.2019 no tea snacks including water was served to passengers although some extra amount might have been taken during booking of journey ticket. Further 30 minutes taken by staff at counter for issuing boarding pass/ticket.

Last 3 decades am using various airlines from Abu Dhabi, Dubai, Qatar, now Saudi. My recent experience with Air India is unforgettable. Start with the check-in counter staff service. They are very professional. One is fully satisfied, easy, calm they master in handling any passengers. make them contented go with a smile. The in flight catering the dinner was served Mumbai Chennai flight, I was so hungry waiting when meals will be served, in no time the flight took off it was served. The meal was unforgettable well balanced vegetarian meal. Am proud of Air India. You are far better than any airlines I have experienced. Your baggage allowance comes 1st then your meals served 10/10 score. Thank you keep the same service enough. We are happy comfortable to fly Air India.

Hello Sir/Madam, This is in regards to my booking issue with Air India as below. Ticket online purchase number for Mumbai - Bangkok - Mumbai. Due to some personal issue I was unable to travel on 10 Nov 2019 flight on 1:45 am, AI330. On the same day I have informed to Air India customer care about the same and also confirm with them for the return flight as on 14 Nov 2019, AI 331 to remain unchanged. Air india confirmed that no modification or cancellation of my booking and return ticket will be remain as it is, booking confirmed. 2 ) I travelled to Bangkok by Indigo Airways (one way ticket) as on 10 Nov 2019 since my returned ticket confirmed with air India - AI331.

I booked a flight ticket for my mother for Jan 24 from Hyderabad to Newark on Nov 3rd 2019 and I have cancelled with 30 mins as there was only only checked in baggage allowed for Newark destination. I called the customer service. They said to send an email to ecommerce@airindia.in, Till now I have sent 4 follow up emails and there is no reply or refund till now. I request Air India team to look into this, My Booking Id was **.

I have traveled to over 35 countries and flown with numerous airlines. Air India is by far the worse airline I have ever traveled with in my life. The quality of the planes is terrible; they are old, dirty, and basically falling to pieces. On my return flight from Delhi to JFK, only about 50% of the TVs worked on a 15.5hr flight, my overhead light didn't work on the flight there or back, so I couldn't even read without using the flashlight on my phone, and the seat (44K) had a hump in the middle of the chair where I could feel the metal prodding in to my back due to the frame being deformed.

How come Air India flights always manage to get delayed? Even if there's no specific reason for the delay, they manage to piss me off every single time. I have to take a flight from BOM to DEL and further I have a train to catch from DEL. Every time I book a ticket with AI, I miss my train. This is the last time. I'll never ever recommend this airline to anyone. There's no respect for customer's time.

My flight got delayed. So when I reached there accordingly they said they do not have the seats available as the flight is overbooked. How come the flight got overbooked. They provided the alternative flight in the morning but what if someone has urgent work. This is not acceptable.

I am travelled from Toronto-Dubai-Hyderabad, I had Air India connection in Dubai to Hyderabad. Flight is disgusting. It was not clean, bath rooms are not clean. Can't able to use bathroom for 6 hours. Apart from that they charged me extra amount in Dubai, in Toronto they accepted my carry on Baggage with 7 kgs, laptop and handbag. But in Dubai they said I have to weigh both laptop and handbag. If Air India has a rule that all Including 8 Kgs they should mention it in their website, it should be visible when people are booking their tickets internationally and having connection. I will never take this flight again in future. My Total experience with Air India is not satisfactory, I won't recommend this Airlines. If I can I will give negative rating for this Airlines.

The staff in DEL has no idea about the Star Alliance partnership of Air India. They do not understand the basic rules listed on their own website. If you are traveling via a Star Alliance member into DEL you are allowed to carry an additional 20 KG BAG provided you are ELITE GOLD MEMBER OF A STAR ALLIANCE MEMBER. Good luck with explaining the same to the Air INDIA staff. They are rude and they are their own manager, therefore, you can not escalate any issue. I hear they are improving but I see them getting worse. Next time I will avoid this airline. BTW I had to pay an extra Rs 8000 for luggage due to lack of their understanding but I'm glad this will be my last trip with Air India. They do not deserve even a single STAR but I was forced to give a single STAR.

I have booked flight from Make my trip from Germany for Mumbai to Nagpur, flight number- AI 0627. I was travelling from Hamburg to Mumbai, then I had this flight at 5:45 in the morning. I didn't get any update of flight 4 hours delay, neither on my mentioned mobile nor email address. When I reached at the Airport I found this information & asked AI ground staff supervisor. He casually responded that it's delayed and said, "Your information is not updated in AI portal, since you have booked this ticket from MMTP." How illogical is that. I had also web checked in, & received boarding pass on my email. I am very disappointed now, after a long 15+ hours International journey, I need to spend whole night at Airport. This is how staff from Air India provide customer service. Very Disappointed!

I had booked using my United miles and since Air India is a Star Alliance partner the tickets to India included some legs via Air India. But they do not honor the star alliance partnership like other honorable airlines such as Lufthansa do. So they had cancelled my flights without informing me but on the United site it still showed up. This is a scumbag airline so do not use them. Not sure why United has not figured this out yet and thrown them out.

Air India has the WORST customer service. If I could give it 0 stars I would. I experienced awful customer service within seconds of booking. Impossible to reach customer service. You wait an hour and then the call drops, or they say a different department will call the next day and never return their call. I responded immediately when booking after mistakenly entering the wrong return date. When I finally got a hold of them, they said it was too late to change without additional penalties. I had documented call logs, unanswered emails, etc. Three representatives stated it was changed, and never sent a new confirmation or call.

I was travelling from Delhi to Lucknow in AI 811 today 29 October 2019 in executive class. The cabin supervisor upgraded his friend in seat 2A and on enquiry he had no answer and he took no action. Cabin supervisor was PETER.

Hello, I am very upset with Air India. As I book a ticket from Goa to Bangalore 2 December 4:30 am my money got deducted but I didn't receive the ticket or PNR. It's been 3 days but nothing from Air India.

Air India had a very long call waiting for last several months getting worse, but very recently they have improved dramatically. Seems like there is additional manpower assigned and lot of attention being given to this activity that had turned unfriendly. Also notice an improvement in their website booking services from former. Some improvements are visible. Hope one of the oldest airlines operating in the world turns around.

I had a return trip from Bangalore to Delhi. Unfortunately my corporate travel website only gave me the Air India option for this trip, so I had to book it. During my flight from Blr to Del, the flight was delayed by 3 hours. They did not send any message about the delay. Flight was at 5. It was delayed to 630 first and then to 745. The employee at the counter was surprised that I hadn't got any message, as if they are the most efficient airline. At 730 I got a message that it has been delayed to 630.

I was traveling from Coimbatore to Frankfurt (Coimbatore to Chennai to Mumbai to Frankfurt) on Saturday night 07-Apr-19 along with my spouse and kid. The itinerary of my travel attached for your reference. I have checked-in the baggage in Coimbatore airport and shall be checked out in Frankfurt only as per the information received from Air India Coimbatore.

I did a flight reservation from Detroit to New Delhi using Expedia.com (Detroit > Chicago > New Delhi). Since Air India site doesn't allow you to book flight directly from their site, as the business logic becomes too complex for them to handle. This reservation was for my spouse and kid (5 year kid). I called the customer care multiple times at different times of day on various days, but I was never able to reach the customer care. Every time I called the customer care, it said 10 minutes, but even after waiting for an hour or so, I was never able to reach them.

My first experience booking with Air India - PATHETIC. I just booked tickets, it seems there is an auto-fill in my father's name. Customer care rep says to cancel the ticket within 24 hours as there is no way to change the name or update it internally and it will incur no charge as it is within 24 hours limit. SHOCKED!! I have to cancel it for changing a misspell with 2 hours. When I do that, it shows me 66% money gone. To solve this, another call or another rep and it again takes more than 45+ mins to connect with them. I really expected some good service as Air India is considered to be the prime representative flight for India on International waters too. Not sure where are they leading. Sad customer service, worse website and terrible experience within hours of booking. Small issues need to be escalated seriously!!

I stayed on call for an hour, they say the wait time is 10 minutes. It was so so horrible! I did not get anyone to speak to even after 30 minutes! Very very horrible. I wish I had an alternate for direct flights between India and SFO.

Did you book a flight through Air India? Do you have to make any changes? You are doomed!! Air India has the worst customer service on the planet, I wish there was a 0/5 rating instead of 1/5. Me and my wife have waited for more than an hour for past few days and still could not connect to any representative. Air India gives a damn about their customers, I am not booking flights through Air India in future.

Air India Customer service is the worse one, they are not answering the calls for hours. It says 10 mts but you can be on the call for three hours and no one will answer. Not sure how to address our concern. They are not even replying to emails.

I have called to customer care several times and IVR says, "Wait time for you on the call is 10 mins," right in the beginning of the call. From last three days I am trying to talk to customer service and waiting more than an hour still they don't have time to answer the call. Really worst management. They don't reply to mail also.

Average wait time on customer service is over an hour if you are lucky. I got dropped after waiting for 45 mins. Have to restart. Even though they said the wait time for you on the call is 10 mins right in the beginning of the call. Once you book the flight, you should hope that you never has to call the customer service. To their credit, the rep whom I was talking to was actually helpful. It is just Air India needs to find more people to take care of the wait time, or at least have a call back feature.

I was traveling from DELHI to IAD. But there has been a delay in flight so I spoke with AIR INDIA agent. Waiting for 2 hours and cancelled my ticket with full refund back of money. It's been like 3 months. Till date there is no refund back and whenever I call on AIR INDIA customer care number they keep me wait for 2 hours and say they will transfer to their supervisor and they cut the lines. Which is very much frustrating of AIR INDIA behaviour. A BIG NO for this airways. Never ever I'm going to take this flight.

This was the first time I was flying Air India, and I have truly never used a worse mode of transportation ever, and I've been in public buses in Bangalore. Air India has the absolute worst aircrafts with the most ancient entertainment systems on International flights that really don't help in distracting you from realizing that you're trapped in a flying cupboard, at best. But that is a mere inconvenience in the harrowing experience that Air India considers to be an acceptable journey.

I had bought round trip business class tickets with Air India from Newark to Mumbai and onward flight from Mumbai to Nagpur. I booked it through Indian Eagle. While coming back my domestic flight from Nagpur to Mumbai got delayed by 2 hours. There was 45 min left to catch connecting international flight from Mumbai to Newark. I called airline to see if they can help with this situation. They said there's an 80% chance I'll miss flight but they can accommodate me in next day flight in case I miss it.

We had a flight from Hyderabad to Vizag on Air India flight. We thought it was a domestic departure and arrived there on time. The security told us it is international departures and needed to go there. There was no intimation/SMS from Air India regarding the departure gates/terminal. By the time we arrived, they mentioned the counter closed about 5 min back. There was still 40 min left for the actual departure of the flight and they absolutely behaved ruthlessly without even hearing to us. They didn’t even give it a try to check if it is possible to on-board us. Had to cancel the entire round trip. Will not take Air India in future and do not suggest anyone with this bitter experience.

Tried contacting Air India customer service after an incorrect transaction..tried four times...even waited for more than 15 min on call...just resulted in deduction from mobile balance..still waiting to speak to customer care executive.

I don't know where to start with, I am scratching my head to find any positive words for Air India. Rude, irresponsible, incompetent and inefficient. My parents travelled from USA to India. First thing they said was there is no ticket for one out of the two persons travelling on the same reservation, that too was on their way back to India after landing in Delhi (they finished more than 90% of their journey by then). They said my father does not have a ticket to travel to the final destination. After reaching, the baggage did not arrive. Filed a complaint at the airport. When we tried to follow up, Air India customer care keep on advising to go the airport. Airport office is closed half the time, rest of the the time, the phone rings but they won't answer. When we go in person, they tell you to call other airlines involved in the travel.

My friend had booked an Air India ticket from SFO to DEL. Without prior notice or communication he was asked to take the previous flight to DEL on the day of departure and this made him miss the flight. He was not refunded for this ticket. When Air India was totally at fault. Will never take an AIR INDIA flight. Unprofessional behavior.

Sir/madam, My name is Chandra **. We had a very bad experience. Today me with my baby (infant), sister and my mother (63 yr old), were about to fly from Hyderabad to Mysore flight no AI 9891 PNRNO - **. Our flight got delayed and it was scheduled to 7:50 am. We reached there by 6:30 and we were in the queue by 6:45am. The management was worst. There was a big queue, and worst thing about it is, all the Air India flight passengers were mixed up. We waited for about 40 min and when we reached the check in counter, they told us that we are late. The thing is they didn't announced anything about Mysore flight. We even asked there to the authorities (well long back before we reached the counter) and they told us, "before closing we will surely announce about it." But there was no announcement except for the Mumbai and Chennai flights.

Irrespective of the customer representative, Air India customer service lacks information and ethics. This one representative I talked to regarding delayed bags, when she did not understand the different airline alliances and baggage rules, I asked her to connect me to her supervisor. She put me on hold for 5 minutes and later hung up the call. I was on the call for nearly an hour already. At last my issue is still not resolved. I'm not even sure whether AI looks at these complaints and work on customer satisfaction. Even if I've to pay little more money towards travel, I will take that up over travelling with Air India ever again.

I tried calling. For calls when in USA: Toll Free Number : 1800 223 7776 on multiple occasions and always wait time seems to be greater than 30 mins. This is horrible and hope will be addressed. This wait time is not acceptable.

I was a frequent flier member for over 15 years. Due to flying Jet Airways was not travelling Air India. Recently have started flying Air India and hence wanted to revive the FFP membership. Have been in touch with the department for over 20 days now and till date the membership is not revived. They work in absolute silos. Customer care call center ask you to send mail to one email ID. Then they respond saying the department is different and hence, "please send your mail to another email ID."

My daughter and I traveled on AI 102 from JFK to Delhi on 9th July 2019. Was shocked when we entered the cabin. Everything is falling apart. In bathrooms no soap. Monitors all broken. How do they expect the passengers to sit with any entertainment for 15 hrs. Same for my husband and son who traveled on the same flight on July 23rd 2019. My husband went back to New York on 1st August 2019 and same thing repeated. His monitor was again broken. Air India has no maintenance. They charge full fare but do not deliver even basic amenities.

Would have lost passport on July 19th flight to Chicago because of really stupid horrible lady at Air India counter at Delhi Airport. Please fire Pragya ** soon.. She is worst person to be working for international flights. Worst customer experience ever. Cannot even give one star - giving Air India at Delhi Airport a zero star for.

I regret to inform that while coming from Delhi to Kolkata in Air India flight- AI-764, my luggage has been opened during carriage by someone and I have lost my stuff amounting to Rs. 7250/-. I had given 3 bags for Check-in, weighing 45kgs (also confirmed by Kolkata baggage security team with Delhi Airport authorities). When I collected my luggage from "Belt No. 6" in Kolkata, the chain of my luggage was open, despite of a lock. When I weighed it again with the Security officers of Air India - it weighed - 43.5 kg.

Worst experience with Air India. Never in my life again going to travel in Air India. I had flight from IAD to Hyderabad but they suddenly cancelled flight and informed just a day before and gave me other flight which was scheduled after 3 days of my actual travel date and with 14 hrs layover due to which I had to change all my travel plans and they don't even be accountable for that. And their customer care I guess don't even exist. I waited for 3 hrs in phone to speak with customer care but still I did not get chance to speak. Worst airlines.

I canceled flights to USA within 24 hours due to passenger’s medical issue. As per Air India Policy, they are supposed to give a full refund if the cancellation is in 24 hours for USA flights. I paid 1225$ and they refunded me 939$. I emailed them multiple times but haven’t received any response. Please help me get the full refund. My booking reference is **.

I have been using Air India for the past 30 years. At times service good and service bad. Never seen any consistency. Maybe be they don't have any protocol or guideline to follow. Glad I have money I can fly business. But that to something to talk about. This time coming back from Delhi to Chicago I felt like I did not belong to any class. Delhi to Zurich was okay but as soon as the new crew members came on board in Zurich things changed. 3 hours seating on the plane. Never anyone asked for a water or any drink. When I went to ask for a glass of water, I was embarrassed, crew members were eating - all 6 of them. (Mind you they just came on board). I was told to go back 2 my seat. Water never arrived. Until service started. Smile was hard to find. You have to fold your own blanket, pick up your own sandals. Boy oh boy I could not wait to get off this flight. Never again Air India. Run by the government and used and abused by the government.

Hi, I am Siva from the USA. My brother has a flight back to the USA (Chicago) from Vijayawada on July 8th. Because of flight's prepone schedule in Delhi (Delhi to Chicago), he will miss the flight in Delhi. We have been calling to the customer service at 8602331407/8002237776 several times each day and waiting for long hours to talk to the customer service representative, but no luck. "YOUR CALL IS IMPORTANT" - really?? So irresponsible!!

I am not sure how they are still in business. Everything about them smells bad. I had booked a business class flight from Newark, New Jersey airport to New Delhi, India. Here is the issue:

I had booked tickets from Washington to Cochin in Air India for June 2nd. They changed the time of departure several times and doesn’t care to inform us. On the day before the journey we came to know they cancelled the flight for June 2nd. And my travel date was changed to June 3rd. Me and my 8yr old son was traveling under an uncertain timings by Air India. On June 3rd the flight was late by 2 hrs. We spend almost 5 hrs waiting for the flight and we missed our connection flight to Cochin.

I have been trying for customer care since last two days. And every time no matter what time I call, it’s always more than 30 mins waiting. There are soo many people unemployed, please hire some more. Fed up of listening, "Your call is important."

I have never seen a chaotic customer service in my flying experience as I experienced at BOM. AI customer service were callous, insensitive and outright unprofessional. I waited more than three hours to have a ticket reissued for a missed flight which should not have taken more than finite. There were more than four representative doing favors to those who they knew or connected with and treated other stranded passengers for flights to Lucknow, Varanasi and Patna. At times at appears that they did not know what they were doing. When asked about a supervisor, no one provided the names or cared to give their own names. I never felt so helpless as I did at the AI customer service. They even did not know what Star Alliance affiliation means. Shame on AI customer service at Mumbai Airport.

My mother has travelled through Air India from Minneapolis to Hyderabad on June 26th. We had 2 check-in luggage which were delayed which they told they didn't have time to send to Hyderabad on time. They said they will do home delivery on June 30th. They sent 1 baggage at night 11pm with a FOSSIL watch missing which is worth 100$. After multiple calls and rude customer service from the stupidest airlines sent the second baggage on July 1st is almost empty. I don't know what to say. Steal, rob or fraud airlines that we lost clothes, perfumes, chocolates and everything.

Horrible flight experience on Executive class flight from DEL to JFK, NY. My Seats never worked!!! DEL to VIE - seats won't recline and I was given a hard box as a footrest (Lol) for 10 hr flight and a promise that these will be fixed at Vienna during fuel refill on a nonstop flight. AI changed my 10K Business class seats to 9C, Not much of help as the seat will remain flat and never come to upright position except by manual help of two strong male flight attendants. The entertainment system is 2 decades old and worked after 20 minutes of resets. Asked for 2nd single malt drink and they said they ran it out pick something else. (Really?) Attendants tried to help but I travelled 20 hours with non-functional seats. I requested to give me at least economy empty seat as I was very tired. Really disappointed by Quality standards maintained by Air India. Lodged complaint on Air India portal and there has been no response for 20 days.

CHICAGO-DELHI : I had booked a flight through their website on Dec 26, 2018, 8:49 PM (Central Time). I canceled the reservation at Dec 27, 2018, 8:12 PM, which is within 24 hours of the booking confirmation. I only received part refund, with 350 USD missing. I have tried tens of times to reach their customer service number 1800-223-7776, but I am left on hold by the automated system with "Your wait is 10 minutes" without anybody picking up for well over an hour each time I tried. So far I have not been able to reach them. I even wrote an email to them on the email id that they provide on their website but with no response.

If there was an option to give zero stars I would have given that. Below are my grievances caused due to their service, when I had booked 5 tickets (AI101 & AI102) from New Delhi to New York for my husband's and my parents and my grandmom:

Please do not EVER book tickets with this horrible airline. Their customer service and every-thing, rescheduling flights/flight cancellations and EVERYTHING needs to be revamped. NO actually I lie, they to just stop being an airline. There are better airline companies out there. Air India you suck, you guys are so bad it's not even funny. I can be the CEO and still do better than the current guy that's running this place.

I have booked 4 tickets on 28 May 19 from Ahmedabad to Delhi of 05 Jun 19 under LTC quota with Web Reference: ** and Booking reference no (PNR): ** (AI) (attached soft copy of tickets) with TOTAL TICKET AMOUNT: INR 48,144.00. I have cancelled two tickets out of four. I have cancelled the ticket through customer care phone number as they have informed me that there will be nil cancelation charge for tickets under LTC quota and my cancellation reference number is ** on 02 Jun 19.

Due to Air India flight from Amritsar to Delhi delayed. I missed my connecting flight of Air India from Delhi to London and also from London to Toronto. Nobody helped me and they simply said I have to buy a new ticket for connecting flights. I spent 1500$ on those tickets, now because of Air India I missed my flights. They really don’t care about their customer and I have to spend additional 1800$ for my new tickets. Unprofessional Staff!!

Air India flight was supposed to take off at 11 pm IST on 15/06/19 but let us cook in the flight for some 3 hours while mending a technical fault in the aircraft. Then at 2 am the aircraft becomes grounded & we are requested to deplane to board another aircraft. Further we are subjected to a security check a second time which also became a harassment as there was hardly any staff to speed up the unnecessary process. The small children had become very fussy by 3 am. Then we boarded the next flight running to the next opposite gate so that flight could now leave in a orderly fashion. But after 15 minutes an announcement was made that the pilots had to deplane because of some regulations. With no further explanations about the current situation, there’s an announcement "Please open gate l2."

I have booked tickets between Kannur-Delhi-Kannur for July 31 and August 7. Today, 13th June 2019, I received 3 emails from Air India, stating some reschedule of the flights. The change was not clear and it seems they have some changes in my meal plans as well. So I wanted to check the status of my booking using their website - manage my booking option. When I tried it, and entered my booking confirmation number and last name in order to retrieve the booking, it was showing "unable to load the reference", despite providing the correct details. So, as the next option, I tried to call their customer care using my mobile from Dubai. On the first instance, I have been put on hold by their IVR machine for about more than 30 minutes, and my charge got finished and the call got disconnected. Being an international call put on hold for this long, the cost of this call was approximately 1,350 INR.

Me and my husband flew AI 0142 on 8/6/19 CDG-DEL-BOM to begin with;