Air India Reviews

I have traveled to over 35 countries and flown with numerous airlines. Air India is by far the worse airline I have ever traveled with in my life. The quality of the planes is terrible; they are old, dirty, and basically falling to pieces. On my return flight from Delhi to JFK, only about 50% of the TVs worked on a 15.5hr flight, my overhead light didn't work on the flight there or back, so I couldn't even read without using the flashlight on my phone, and the seat (44K) had a hump in the middle of the chair where I could feel the metal prodding in to my back due to the frame being deformed.

How come Air India flights always manage to get delayed? Even if there's no specific reason for the delay, they manage to piss me off every single time. I have to take a flight from BOM to DEL and further I have a train to catch from DEL. Every time I book a ticket with AI, I miss my train. This is the last time. I'll never ever recommend this airline to anyone. There's no respect for customer's time.

My flight got delayed. So when I reached there accordingly they said they do not have the seats available as the flight is overbooked. How come the flight got overbooked. They provided the alternative flight in the morning but what if someone has urgent work. This is not acceptable.

I am travelled from Toronto-Dubai-Hyderabad, I had Air India connection in Dubai to Hyderabad. Flight is disgusting. It was not clean, bath rooms are not clean. Can't able to use bathroom for 6 hours. Apart from that they charged me extra amount in Dubai, in Toronto they accepted my carry on Baggage with 7 kgs, laptop and handbag. But in Dubai they said I have to weigh both laptop and handbag. If Air India has a rule that all Including 8 Kgs they should mention it in their website, it should be visible when people are booking their tickets internationally and having connection. I will never take this flight again in future. My Total experience with Air India is not satisfactory, I won't recommend this Airlines. If I can I will give negative rating for this Airlines.

The staff in DEL has no idea about the Star Alliance partnership of Air India. They do not understand the basic rules listed on their own website. If you are traveling via a Star Alliance member into DEL you are allowed to carry an additional 20 KG BAG provided you are ELITE GOLD MEMBER OF A STAR ALLIANCE MEMBER. Good luck with explaining the same to the Air INDIA staff. They are rude and they are their own manager, therefore, you can not escalate any issue. I hear they are improving but I see them getting worse. Next time I will avoid this airline. BTW I had to pay an extra Rs 8000 for luggage due to lack of their understanding but I'm glad this will be my last trip with Air India. They do not deserve even a single STAR but I was forced to give a single STAR.

I have booked flight from Make my trip from Germany for Mumbai to Nagpur, flight number- AI 0627. I was travelling from Hamburg to Mumbai, then I had this flight at 5:45 in the morning. I didn't get any update of flight 4 hours delay, neither on my mentioned mobile nor email address. When I reached at the Airport I found this information & asked AI ground staff supervisor. He casually responded that it's delayed and said, "Your information is not updated in AI portal, since you have booked this ticket from MMTP." How illogical is that. I had also web checked in, & received boarding pass on my email. I am very disappointed now, after a long 15+ hours International journey, I need to spend whole night at Airport. This is how staff from Air India provide customer service. Very Disappointed!

I had booked using my United miles and since Air India is a Star Alliance partner the tickets to India included some legs via Air India. But they do not honor the star alliance partnership like other honorable airlines such as Lufthansa do. So they had cancelled my flights without informing me but on the United site it still showed up. This is a scumbag airline so do not use them. Not sure why United has not figured this out yet and thrown them out.

Air India has the WORST customer service. If I could give it 0 stars I would. I experienced awful customer service within seconds of booking. Impossible to reach customer service. You wait an hour and then the call drops, or they say a different department will call the next day and never return their call. I responded immediately when booking after mistakenly entering the wrong return date. When I finally got a hold of them, they said it was too late to change without additional penalties. I had documented call logs, unanswered emails, etc. Three representatives stated it was changed, and never sent a new confirmation or call.

I was travelling from Delhi to Lucknow in AI 811 today 29 October 2019 in executive class. The cabin supervisor upgraded his friend in seat 2A and on enquiry he had no answer and he took no action. Cabin supervisor was PETER.

Hello, I am very upset with Air India. As I book a ticket from Goa to Bangalore 2 December 4:30 am my money got deducted but I didn't receive the ticket or PNR. It's been 3 days but nothing from Air India.

Air India had a very long call waiting for last several months getting worse, but very recently they have improved dramatically. Seems like there is additional manpower assigned and lot of attention being given to this activity that had turned unfriendly. Also notice an improvement in their website booking services from former. Some improvements are visible. Hope one of the oldest airlines operating in the world turns around.

I had a return trip from Bangalore to Delhi. Unfortunately my corporate travel website only gave me the Air India option for this trip, so I had to book it. During my flight from Blr to Del, the flight was delayed by 3 hours. They did not send any message about the delay. Flight was at 5. It was delayed to 630 first and then to 745. The employee at the counter was surprised that I hadn't got any message, as if they are the most efficient airline. At 730 I got a message that it has been delayed to 630.

I was traveling from Coimbatore to Frankfurt (Coimbatore to Chennai to Mumbai to Frankfurt) on Saturday night 07-Apr-19 along with my spouse and kid. The itinerary of my travel attached for your reference. I have checked-in the baggage in Coimbatore airport and shall be checked out in Frankfurt only as per the information received from Air India Coimbatore.

I did a flight reservation from Detroit to New Delhi using Expedia.com (Detroit > Chicago > New Delhi). Since Air India site doesn't allow you to book flight directly from their site, as the business logic becomes too complex for them to handle. This reservation was for my spouse and kid (5 year kid). I called the customer care multiple times at different times of day on various days, but I was never able to reach the customer care. Every time I called the customer care, it said 10 minutes, but even after waiting for an hour or so, I was never able to reach them.

My first experience booking with Air India - PATHETIC. I just booked tickets, it seems there is an auto-fill in my father's name. Customer care rep says to cancel the ticket within 24 hours as there is no way to change the name or update it internally and it will incur no charge as it is within 24 hours limit. SHOCKED!! I have to cancel it for changing a misspell with 2 hours. When I do that, it shows me 66% money gone. To solve this, another call or another rep and it again takes more than 45+ mins to connect with them. I really expected some good service as Air India is considered to be the prime representative flight for India on International waters too. Not sure where are they leading. Sad customer service, worse website and terrible experience within hours of booking. Small issues need to be escalated seriously!!

I stayed on call for an hour, they say the wait time is 10 minutes. It was so so horrible! I did not get anyone to speak to even after 30 minutes! Very very horrible. I wish I had an alternate for direct flights between India and SFO.

Did you book a flight through Air India? Do you have to make any changes? You are doomed!! Air India has the worst customer service on the planet, I wish there was a 0/5 rating instead of 1/5. Me and my wife have waited for more than an hour for past few days and still could not connect to any representative. Air India gives a damn about their customers, I am not booking flights through Air India in future.

Air India Customer service is the worse one, they are not answering the calls for hours. It says 10 mts but you can be on the call for three hours and no one will answer. Not sure how to address our concern. They are not even replying to emails.

I have called to customer care several times and IVR says, "Wait time for you on the call is 10 mins," right in the beginning of the call. From last three days I am trying to talk to customer service and waiting more than an hour still they don't have time to answer the call. Really worst management. They don't reply to mail also.

Average wait time on customer service is over an hour if you are lucky. I got dropped after waiting for 45 mins. Have to restart. Even though they said the wait time for you on the call is 10 mins right in the beginning of the call. Once you book the flight, you should hope that you never has to call the customer service. To their credit, the rep whom I was talking to was actually helpful. It is just Air India needs to find more people to take care of the wait time, or at least have a call back feature.

I was traveling from DELHI to IAD. But there has been a delay in flight so I spoke with AIR INDIA agent. Waiting for 2 hours and cancelled my ticket with full refund back of money. It's been like 3 months. Till date there is no refund back and whenever I call on AIR INDIA customer care number they keep me wait for 2 hours and say they will transfer to their supervisor and they cut the lines. Which is very much frustrating of AIR INDIA behaviour. A BIG NO for this airways. Never ever I'm going to take this flight.

This was the first time I was flying Air India, and I have truly never used a worse mode of transportation ever, and I've been in public buses in Bangalore. Air India has the absolute worst aircrafts with the most ancient entertainment systems on International flights that really don't help in distracting you from realizing that you're trapped in a flying cupboard, at best. But that is a mere inconvenience in the harrowing experience that Air India considers to be an acceptable journey.

I had bought round trip business class tickets with Air India from Newark to Mumbai and onward flight from Mumbai to Nagpur. I booked it through Indian Eagle. While coming back my domestic flight from Nagpur to Mumbai got delayed by 2 hours. There was 45 min left to catch connecting international flight from Mumbai to Newark. I called airline to see if they can help with this situation. They said there's an 80% chance I'll miss flight but they can accommodate me in next day flight in case I miss it.

We had a flight from Hyderabad to Vizag on Air India flight. We thought it was a domestic departure and arrived there on time. The security told us it is international departures and needed to go there. There was no intimation/SMS from Air India regarding the departure gates/terminal. By the time we arrived, they mentioned the counter closed about 5 min back. There was still 40 min left for the actual departure of the flight and they absolutely behaved ruthlessly without even hearing to us. They didn’t even give it a try to check if it is possible to on-board us. Had to cancel the entire round trip. Will not take Air India in future and do not suggest anyone with this bitter experience.

Tried contacting Air India customer service after an incorrect transaction..tried four times...even waited for more than 15 min on call...just resulted in deduction from mobile balance..still waiting to speak to customer care executive.

I don't know where to start with, I am scratching my head to find any positive words for Air India. Rude, irresponsible, incompetent and inefficient. My parents travelled from USA to India. First thing they said was there is no ticket for one out of the two persons travelling on the same reservation, that too was on their way back to India after landing in Delhi (they finished more than 90% of their journey by then). They said my father does not have a ticket to travel to the final destination. After reaching, the baggage did not arrive. Filed a complaint at the airport. When we tried to follow up, Air India customer care keep on advising to go the airport. Airport office is closed half the time, rest of the the time, the phone rings but they won't answer. When we go in person, they tell you to call other airlines involved in the travel.

My friend had booked an Air India ticket from SFO to DEL. Without prior notice or communication he was asked to take the previous flight to DEL on the day of departure and this made him miss the flight. He was not refunded for this ticket. When Air India was totally at fault. Will never take an AIR INDIA flight. Unprofessional behavior.

Sir/madam, My name is Chandra **. We had a very bad experience. Today me with my baby (infant), sister and my mother (63 yr old), were about to fly from Hyderabad to Mysore flight no AI 9891 PNRNO - **. Our flight got delayed and it was scheduled to 7:50 am. We reached there by 6:30 and we were in the queue by 6:45am. The management was worst. There was a big queue, and worst thing about it is, all the Air India flight passengers were mixed up. We waited for about 40 min and when we reached the check in counter, they told us that we are late. The thing is they didn't announced anything about Mysore flight. We even asked there to the authorities (well long back before we reached the counter) and they told us, "before closing we will surely announce about it." But there was no announcement except for the Mumbai and Chennai flights.

Irrespective of the customer representative, Air India customer service lacks information and ethics. This one representative I talked to regarding delayed bags, when she did not understand the different airline alliances and baggage rules, I asked her to connect me to her supervisor. She put me on hold for 5 minutes and later hung up the call. I was on the call for nearly an hour already. At last my issue is still not resolved. I'm not even sure whether AI looks at these complaints and work on customer satisfaction. Even if I've to pay little more money towards travel, I will take that up over travelling with Air India ever again.

I tried calling. For calls when in USA: Toll Free Number : 1800 223 7776 on multiple occasions and always wait time seems to be greater than 30 mins. This is horrible and hope will be addressed. This wait time is not acceptable.

I was a frequent flier member for over 15 years. Due to flying Jet Airways was not travelling Air India. Recently have started flying Air India and hence wanted to revive the FFP membership. Have been in touch with the department for over 20 days now and till date the membership is not revived. They work in absolute silos. Customer care call center ask you to send mail to one email ID. Then they respond saying the department is different and hence, "please send your mail to another email ID."

My daughter and I traveled on AI 102 from JFK to Delhi on 9th July 2019. Was shocked when we entered the cabin. Everything is falling apart. In bathrooms no soap. Monitors all broken. How do they expect the passengers to sit with any entertainment for 15 hrs. Same for my husband and son who traveled on the same flight on July 23rd 2019. My husband went back to New York on 1st August 2019 and same thing repeated. His monitor was again broken. Air India has no maintenance. They charge full fare but do not deliver even basic amenities.

Would have lost passport on July 19th flight to Chicago because of really stupid horrible lady at Air India counter at Delhi Airport. Please fire Pragya ** soon.. She is worst person to be working for international flights. Worst customer experience ever. Cannot even give one star - giving Air India at Delhi Airport a zero star for.

I regret to inform that while coming from Delhi to Kolkata in Air India flight- AI-764, my luggage has been opened during carriage by someone and I have lost my stuff amounting to Rs. 7250/-. I had given 3 bags for Check-in, weighing 45kgs (also confirmed by Kolkata baggage security team with Delhi Airport authorities). When I collected my luggage from "Belt No. 6" in Kolkata, the chain of my luggage was open, despite of a lock. When I weighed it again with the Security officers of Air India - it weighed - 43.5 kg.

Worst experience with Air India. Never in my life again going to travel in Air India. I had flight from IAD to Hyderabad but they suddenly cancelled flight and informed just a day before and gave me other flight which was scheduled after 3 days of my actual travel date and with 14 hrs layover due to which I had to change all my travel plans and they don't even be accountable for that. And their customer care I guess don't even exist. I waited for 3 hrs in phone to speak with customer care but still I did not get chance to speak. Worst airlines.

I canceled flights to USA within 24 hours due to passenger’s medical issue. As per Air India Policy, they are supposed to give a full refund if the cancellation is in 24 hours for USA flights. I paid 1225$ and they refunded me 939$. I emailed them multiple times but haven’t received any response. Please help me get the full refund. My booking reference is **.

I have been using Air India for the past 30 years. At times service good and service bad. Never seen any consistency. Maybe be they don't have any protocol or guideline to follow. Glad I have money I can fly business. But that to something to talk about. This time coming back from Delhi to Chicago I felt like I did not belong to any class. Delhi to Zurich was okay but as soon as the new crew members came on board in Zurich things changed. 3 hours seating on the plane. Never anyone asked for a water or any drink. When I went to ask for a glass of water, I was embarrassed, crew members were eating - all 6 of them. (Mind you they just came on board). I was told to go back 2 my seat. Water never arrived. Until service started. Smile was hard to find. You have to fold your own blanket, pick up your own sandals. Boy oh boy I could not wait to get off this flight. Never again Air India. Run by the government and used and abused by the government.

Hi, I am Siva from the USA. My brother has a flight back to the USA (Chicago) from Vijayawada on July 8th. Because of flight's prepone schedule in Delhi (Delhi to Chicago), he will miss the flight in Delhi. We have been calling to the customer service at 8602331407/8002237776 several times each day and waiting for long hours to talk to the customer service representative, but no luck. "YOUR CALL IS IMPORTANT" - really?? So irresponsible!!

I am not sure how they are still in business. Everything about them smells bad. I had booked a business class flight from Newark, New Jersey airport to New Delhi, India. Here is the issue:

I had booked tickets from Washington to Cochin in Air India for June 2nd. They changed the time of departure several times and doesn’t care to inform us. On the day before the journey we came to know they cancelled the flight for June 2nd. And my travel date was changed to June 3rd. Me and my 8yr old son was traveling under an uncertain timings by Air India. On June 3rd the flight was late by 2 hrs. We spend almost 5 hrs waiting for the flight and we missed our connection flight to Cochin.

I have been trying for customer care since last two days. And every time no matter what time I call, it’s always more than 30 mins waiting. There are soo many people unemployed, please hire some more. Fed up of listening, "Your call is important."

I have never seen a chaotic customer service in my flying experience as I experienced at BOM. AI customer service were callous, insensitive and outright unprofessional. I waited more than three hours to have a ticket reissued for a missed flight which should not have taken more than finite. There were more than four representative doing favors to those who they knew or connected with and treated other stranded passengers for flights to Lucknow, Varanasi and Patna. At times at appears that they did not know what they were doing. When asked about a supervisor, no one provided the names or cared to give their own names. I never felt so helpless as I did at the AI customer service. They even did not know what Star Alliance affiliation means. Shame on AI customer service at Mumbai Airport.

My mother has travelled through Air India from Minneapolis to Hyderabad on June 26th. We had 2 check-in luggage which were delayed which they told they didn't have time to send to Hyderabad on time. They said they will do home delivery on June 30th. They sent 1 baggage at night 11pm with a FOSSIL watch missing which is worth 100$. After multiple calls and rude customer service from the stupidest airlines sent the second baggage on July 1st is almost empty. I don't know what to say. Steal, rob or fraud airlines that we lost clothes, perfumes, chocolates and everything.

Horrible flight experience on Executive class flight from DEL to JFK, NY. My Seats never worked!!! DEL to VIE - seats won't recline and I was given a hard box as a footrest (Lol) for 10 hr flight and a promise that these will be fixed at Vienna during fuel refill on a nonstop flight. AI changed my 10K Business class seats to 9C, Not much of help as the seat will remain flat and never come to upright position except by manual help of two strong male flight attendants. The entertainment system is 2 decades old and worked after 20 minutes of resets. Asked for 2nd single malt drink and they said they ran it out pick something else. (Really?) Attendants tried to help but I travelled 20 hours with non-functional seats. I requested to give me at least economy empty seat as I was very tired. Really disappointed by Quality standards maintained by Air India. Lodged complaint on Air India portal and there has been no response for 20 days.

CHICAGO-DELHI : I had booked a flight through their website on Dec 26, 2018, 8:49 PM (Central Time). I canceled the reservation at Dec 27, 2018, 8:12 PM, which is within 24 hours of the booking confirmation. I only received part refund, with 350 USD missing. I have tried tens of times to reach their customer service number 1800-223-7776, but I am left on hold by the automated system with "Your wait is 10 minutes" without anybody picking up for well over an hour each time I tried. So far I have not been able to reach them. I even wrote an email to them on the email id that they provide on their website but with no response.

If there was an option to give zero stars I would have given that. Below are my grievances caused due to their service, when I had booked 5 tickets (AI101 & AI102) from New Delhi to New York for my husband's and my parents and my grandmom:

Please do not EVER book tickets with this horrible airline. Their customer service and every-thing, rescheduling flights/flight cancellations and EVERYTHING needs to be revamped. NO actually I lie, they to just stop being an airline. There are better airline companies out there. Air India you suck, you guys are so bad it's not even funny. I can be the CEO and still do better than the current guy that's running this place.

I have booked 4 tickets on 28 May 19 from Ahmedabad to Delhi of 05 Jun 19 under LTC quota with Web Reference: ** and Booking reference no (PNR): ** (AI) (attached soft copy of tickets) with TOTAL TICKET AMOUNT: INR 48,144.00. I have cancelled two tickets out of four. I have cancelled the ticket through customer care phone number as they have informed me that there will be nil cancelation charge for tickets under LTC quota and my cancellation reference number is ** on 02 Jun 19.

Due to Air India flight from Amritsar to Delhi delayed. I missed my connecting flight of Air India from Delhi to London and also from London to Toronto. Nobody helped me and they simply said I have to buy a new ticket for connecting flights. I spent 1500$ on those tickets, now because of Air India I missed my flights. They really don’t care about their customer and I have to spend additional 1800$ for my new tickets. Unprofessional Staff!!

Air India flight was supposed to take off at 11 pm IST on 15/06/19 but let us cook in the flight for some 3 hours while mending a technical fault in the aircraft. Then at 2 am the aircraft becomes grounded & we are requested to deplane to board another aircraft. Further we are subjected to a security check a second time which also became a harassment as there was hardly any staff to speed up the unnecessary process. The small children had become very fussy by 3 am. Then we boarded the next flight running to the next opposite gate so that flight could now leave in a orderly fashion. But after 15 minutes an announcement was made that the pilots had to deplane because of some regulations. With no further explanations about the current situation, there’s an announcement "Please open gate l2."

I have booked tickets between Kannur-Delhi-Kannur for July 31 and August 7. Today, 13th June 2019, I received 3 emails from Air India, stating some reschedule of the flights. The change was not clear and it seems they have some changes in my meal plans as well. So I wanted to check the status of my booking using their website - manage my booking option. When I tried it, and entered my booking confirmation number and last name in order to retrieve the booking, it was showing "unable to load the reference", despite providing the correct details. So, as the next option, I tried to call their customer care using my mobile from Dubai. On the first instance, I have been put on hold by their IVR machine for about more than 30 minutes, and my charge got finished and the call got disconnected. Being an international call put on hold for this long, the cost of this call was approximately 1,350 INR.

Me and my husband flew AI 0142 on 8/6/19 CDG-DEL-BOM to begin with;

I called them to modify my booking. The number they have provided doesn't work first of all and finally when I got their number it was only to make me hold on call. They kept me on hold for more than 1 hour which is ridiculous. Finally someone answered to tell me that I'll get back a call within 5 min which never happened.

I live in Melbourne, Australia. On May 16th I travelled from Melbourne to Hyderabad which had a transit time of 14 hours at New Delhi Airport. They asked to recheck in at Delhi Airport. When I was transferring from International terminal to domestic terminal they didn't even allow me to enter the airport stating that my flight has a long time to go and, "You need to wait". I was asked to wait outside the airport where there was no proper seating facility and waiting area available. When I was trying to contact Air India office they were not ready to listen and they were very rude and arrogant. I’ve been living abroad for the past 6 years and travelled with Malaysian, Singapore, Thai, Cathay Pacific and Sri Lankan airlines and never faced this kind of a problem. I was so unhappy with the customer service they have provided to me and finally when I demanded that I’ll lodge a complaint against the airlines they finally allowed me inside the airport.

This is going to be my first time flying with this airline. I booked my flight several months ago from NY to Delhi. I'm flying tomorrow and just got an email stating they moved my flight a day later. What the **! They already moved my flight time an hour later couple of day ago. I need to confirm my seat but they won't answer and it's been 20 mins. I'm really frustrated and skeptical about flying with this horrible ** airline. They have no respect for people's time. ** service. If I wasn't flying tomorrow, I would just cancel my flight with them. ** airline. They should be banned. **.

I travelled from London - Bombay - Chennai after Air Canada flight from Montreal. I went to Bombay to check for my bags and there wasn’t any. I asked the baggage officials on Bombay and they asked me to file a complaint at Chennai as that is my destination. I went and complained at the Chennai Airport and signed a property irregularity report. It’s been 3 days now, no one is picking up the call in both Bombay and Chennai.

Worst experience ever, I has 2kgs extra and there was another family ready to take my entire luggage but these people didn't allow the flight from Chennai to Delhi is Boeing and was next to empty and they still rather than cooperating charged me for 5kgs. It was a 9:05 pm flight from Chennai.

We are 5 senior citizens (1 heart, 3 diabetic, 1 arthritis patient) aged 63-83 years were travelling from Pune to Kathmandu by flights AI 852 and AI 215 on 25th May 2019. We were given boarding passes for both the flights at Pune airport. Meaning that we had confirmed seats in Delhi Kathmandu flight. However at Delhi airport just before boarding the plane we were stopped at the gate and off loaded for technical reasons. Exact reason was not told.

On reaching Kozhikode on 16/4/19 by AI581 received my luggage badly damaged. Your staff accepted their fault and prepared PROPERTY IRREGULARITY REPORT with assurance of forwarding my case to concerned authorities for suitable compensation but even after a lapse of 47 days no response received from Air India. I also sent mail to Kozhikode authorities but no avail. Pls look into it and provide suitable compensation. Waiting for your reply.

Our flight got delayed by one day. There was no proper information given. We were supposed to leave on 31st May morning. It got delayed to 1 June the next day. Till 31st May afternoon, we had to wait for the Air India staff to come. The customer service phone number is a waste. We have to wait a minimum of one hour, and then also no proper response is given. Our tickets automatically got cancelled, since there was no show on 31st according to the computer system. There was no proper management done on this issue. Also, even when it was their fault, we had to wait for almost an hour, before they resolved the issue. Very disappointed and dissatisfied.

Rude behaviour of manager at the boarding area. This agent who is supposed to be a manager. Her name is it Lidya and her behaviour was awful. I am a star Gold member and her response to a question was rude and sarcastic. Such people should not be given such role.

I have canceled my International booking ticket from Hyderabad to Denmark round trip with PNR NO.Z0L6H(AI), on 29/04/2019. But until now the amount was not refunded to my account through which I have booked the ticket. Today when I spoke to the Customer care the person is telling the amount was refunded on 22/05/2019, hence I request you to kindly refund the amount as it is very high time. I have checked with my bank also there was no refunded amount in my account. It is very very time taking process and at the end of the day I hadn't get the refund. I request to solve the complaint on emergency basis and I am very much dissatisfied with the services.

I was having a connecting flight from Mumbai to San Francisco. Flight was expected to depart on April 29th, 10AM. I got a mail at 4 AM in morning regarding flight cancellation which was 6 hr before flight. I called Air India at 6:45 AM and was notified that flight was not cancelled. It was delayed. After an hour they called me back saying it was cancelled and I end up booking Vistara flight for 20000Rs from Mumbai to Delhi. Well I tried to reach Air India at least 5-6 times over phone and they asked me to write a feedback form. I tried to fill feedback form twice but there has been absolutely no action either on form or via phone. I have to say this is my worst experience yet and I am not flying ever with Air India.

I contacted customer care to update my father's ticket to change place of origin from Chicago to SFO. Since there is no option to make changes to the tickets online, I contacted Air India customer care to do the needful. To start with, the customer care phone service is simply terrible. Takes forever to get hold of an operator & then the wait time after the operator places your call on hold (and this happens several times) is just too miserable. Sometimes the call including the wait period goes on for over 30 minutes & even worse the call gets disconnected at times. It's like you have to experience the torment yet again.

By far, this company is the best image of the many disgraces that this country carries. Utterly dismal and extremely rude customer service that makes changes without your knowledge and does not inform you. If you spent your money to buy tickets, you are better off forgetting about it. I have been trying for the past 37 working days to-date to even talk to a customer service representative at the 1800-223-7776 number. NO ONE ATTENDS TO YOU! I have been battling to get a refund for a ticket that I rightfully canceled due to uninformed itinerary changes by AI. I wonder how they can operate in the USA with agencies like BBB functioning in good stand... If this is the situation with their service before flying... I don't even want to imagine the in-flight experience and the 'reliability' of the aircrafts that such a defunct company would purchase. Makes you think of flying with them as a suicide mission. ** AI.

I have submitted several request for refund for tickets with the requested ticket numbers I sent a cancelation notice on March 8 at 1153pm. Flight was not due to depart MOB until March 10 at 915AM. Their cancelation policy states you must cancel 24 hours prior to flight....do the math!!!! They are saying the 2 tickets were "no Show" and I can not get my full refund....It is now May 20th and I have yet to receive a dime back. I am a member of AI but will cancel and never us them. I and my travel companion did fly our AI flights. The other 2 tickets I'm trying to get refunded was due to emergency surgery which took place on March 5 and doctor said she could not fly companion stayed with her. I submitted all medical documents to AI as well. This is not right!!!

On May 11, we were supposed to travel in Air India from Cochin. Flight departure time was 12.20pm. Due to the hectic traffic and an accident we could not reach early. Mid of traffic also we contacted twice the airline officials, requested them some time. One guy who attended the call said they will wait for us till 11.50am. We, somehow managed to reach at 11.54, but the airline Cochin airport customer service agent Mrs. ** and Mrs. ** did not consider us. Customer service agent Mr. ** even insulted me. They were very rude to us. They asked us to move and catch another flight. Me and my wife, 3 year-old son had to suffer a lot. We requested them many times to kindly consider us. Being a professional customer service agent it's not acceptable this kind of behaviour. I requested them to meet the manager but no response from them.

I am travelling from New Delhi to New Jersey on AI 101. Flight is delayed due to technical issues. No one to answer correctly. I am senior citizen - travelling alone and have asked for something to eat/drink and the staff is so irresponsible that they are not listening. Such bad behaviour of staff and worst experience.

Firstly if you guys know your flights are never on time why dont you use a little brain and not have your flights scheduled 15 minutes apart from each other. No wonder I will miss my next flight. Ohh so if you guys change flight we have to accept whatever time fits you but if we wanna change our flight 'cause we know your second flight will be delayed no sir we gotta pay. Why? It's the rules well no **... NEVER EVER GET THIS AIRLINE!!!

Hi Air India, I was not able to catch my flight YR0SB because of undisciplined behaviour of your Air India Staff called Prasanjeet at Kavi Nazrul Islam Airport. I requested 100 times to on board me when I was just 1 min late but they didnt allowed me. When asked for manager number, they denied giving the same. Never had this much of bad experience with any flight. I need my entire refund as soon as possible before I lodge a full complaint. Moreover the flight was suppose to take off at 2.10 but it took off at 1.50. How is this possible. Highly irresponsible people in your team. Kindly refund my money.

We had a terrible experience with AIR INDIA. My son and I traveled to New Delhi to visit family. The AIR INDIA website was not at all helpful. It kept on crashing and we could not do the online check-in. The customer service was horrible as we had to hold the line for around 3 HOURS to get answers to our questions. The flight was abruptly pre-scheduled and it messed up our plans to start with. Once we were on the flight, we did not get the choice of the meals we selected. We opted for vegetarian meals and we were given non-veg. The flight was dirty, seat tray broken and they ran out of toiletries as well.

I went to the Air India office at Nariman point. Had a wonderful experience. A neat and a clean office with cordial and helpful staff. MS ** attended us and helped with all our issues like baggage issues, frequent flyer issues, cordially and quickly. I am really proud of the National airline.

Hello, respected sir/Madam. We booked flight London Heathrow to Mumbai and return. 4 April and return on 22 April. While going time our seat was in last row 51 ABCD all the seat was uncomfortable. Also tv and remote wasn't working, We did ask couple of times to staff. They said, "Sorry technical problem," and our luggage we stick fragile note still they smashed my new rice cooker. I can't believe, it is very poor service. While return going to London again they given same seat 51 ABCD. We told request her to, "We already tried we traveled from Omerga Town Maharashtra 12 hour by car. Please provide another seat." Staff said, "This flight is new Boeing 777." Again we suffered same thing. Same seat.

I was appalled by the lack of cabin services on the international flight from Delhi to San Francisco: 1. None of the TVs worked in rows 30-32 across all seats in spite of repeated resets by the crew. Imagine that on a 16+ hour flight. 2. The remotes did not work and neither did the reading lights. So, I was unable to read as well. 3. I did not see the slightest smile on any of the crew members. They looked like forced labor. This kind of customer service is UNACCEPTABLE. Is this how you are representing the national airlines of India? Shame on them.

I have booked flight return tickets from Newark to Mumbai, I was traveling with my wife and infant son. I had reserved bassinet seat and the seat besides, by calling the call center several times, but every time my seat reservations were erased, until I realized bassinet seats are no more available. You cannot rely on them on seat reservations, and customer service is always heavily queued, no wonder why!! Each call to customer service takes 45-60 mins including wait time. Do not travel with them if you have infant and seat reservation is critical for you.

It's very tempting to take the Air India flight from NYC to Delhi since it's a direct flight and the timings are good. But once you take the flight, you will realize that the 'goodness' just ends with the timings. Rest of the experience is a nightmare. My flight had a bad seat (barely any cushion left), the video screen did not work, and the bathrooms were horrendous. For a 14 hour flight, how can an airline have non-working entertainment system? The bathroom's door sign was malfunctioning. They also ran out of toilet paper and asked me to use paper towels instead. I noticed a person sitting on the flight attendant seat and on inquiry, I found out that they had overbooked the flight and gave him an option to seat in the attendant seat. He had to take the offer since he was going on a wedding and couldn't afford to be late. The hostesses were snappy and curt. My advice is to stay away from this airline. I for one, will certainly do that.

When trying booking international flight ticket for my parents from Austria, I got error after entering OTP of credit card! Amount (more than 100000 is deducted from my credit card and did not get any confirmation email from Air India. As there is no customer service phone number in Austria, I tried calling Indian phone number given on website for other locations. I tried making international call on both numbers (+91-22-25818515 and +91-44-66921455) for more than 2 hours and I could not get hold of any customer service representative! I could only hear recording "your call is important to us, all our customer service representatives are attending to other customers, kindly be online or call again later!" I don't know if ticket is booked or not. I will now try writing an email to customer service and will hope to get response.

Because of Pakistan incidents...our flight was re-routed through Mumbai where we were sitting inside the plane for around 4 hours...altogether we are in the plane for more than 22 hours. We understand the situation airlines are facing because of the circumstances. But what about the passengers. At least let them get down from the plane in Mumbai. Most of the passengers are elderly or children. One of the bathroom was not working. God give your management gang little bit of ”sudh budh”. At least they should be considered about the comfort of passengers too instead of just drawing hefty salaries. No wonder they are facing bankruptcy. Even nobody wants to buy out Air indian. After staying inside the plane for 22 hours I have ear problem - ETD. Thanks to you guys. Their customer service is horrible. It’s very difficult to get connection. Call center never works. We used to take Air India most of the time and we really enjoyed. But not anymore.

As frequently travelling through various airlines it was very difficult to select one best airlines. Air India has not only improvised with the services but they have made the strongest presence in my mind and my selection, Traveling from Air Asia Buying ticket of 17,000 INR. Was not even asked for water. But Having regular experience with AIR INDIA is mind blowing and has forced me to write a thank you note to entire team of AIR India... Starting from Supervisor Desk Shweta to Flight Crew (name unrecognized) all time available for any sort of support. Cheers to Air India. Keep these services to kill other airlines...

We scheduled a round trip flight between Chicago and New Delhi and were given estimated arrival and departure times. These times did not take into consideration that for weeks now, and weeks into the future the airline has not been able to fly over Pakistan because of the war. Air India knew this, but did not modify their ETA and ETD. Furthermore, they sent us a notice the day before our departure from Indian that the flight would be late, thus causing us to miss our connection and incur an addition $2000 in expenses! To add insult to injury, the flight service was terrible, the staff rude check in took 3 hours and the bathrooms were unspeakable. It took us 52 hours to get home! NEVER USE THIS AIRLINES.

On 26th March I was trying to book one ticket from Kolkata to Aizawl on 12 July 2019 but after payments ticket has not confirmed. Can anyone tell me, may I get back my money or ticket will be confirmed. Please tell me.

As per booking flight was Dreamliner and actual was standard one. It was very bad and I choose Air India due to Dreamliner as I am losing 2 full days from my vacation since the flight is in daytime. Now everything has been changed and very boring since there is no Screen as well.

I have booked a Air India one-way ticket from New Delhi to Sydney for 22-03-2019. One can clearly see on the following Air India web link to check the baggage: http://www.airindia.in/Australia_Checked_Baggage_Allowances.htm. And it's clearly written that 40 kgs is allowed but Air India is listening and understanding at all. Worst experience ever. I have to wait for 1 hour on hold to talk to the customer care even. It’s Pathetic experience. Never go for Air India Airlines.

Flight no AI 775, time 8.45, I had to cancel one ticket out of 4 tickets, went and inquired from the respective specs from helpdesk, he assisted not to cancel the ticket as the refund amount was 200 or less... And the baggage counter person gave me 4 tickets and I had informed him the same and returned him one boarding tickets. When I boarded the flight there is no empty seat which ticket was not canceled, if don’t want to provide refund and also assist not to cancel why the seat was filled by another passenger? Please assist.

I flew with Air India on March 14, the flight was delayed and the hygiene of the plane was highly unsatisfactory. The seats were dirty and the window sills were dusty. Washrooms were extremely smelly and not pleasant at all. I have a flight scheduled next month but will surely not be traveling with Air India.

Wanted direct flights from NYC to Mumbai so chose Air India, another alternative was Continental which was $400 more expensive. As I sat I felt the frame of the seat, no cushion left. Seat reclines at its own will. For a 14 + hour flight, the entertainment system was abysmal. Out of the 10 seats on my row, 5 had some kind of an issue with the entertainment system. Being older people on these seats they did not complain and just sat without entertainment. Tried helping a couple but the armrest that holds the plug for earphones was loose and hence the plug was sliding inside the armrest. Just weird.

I travelled through Air India on 4th March 2019 from Delhi to Chicago. My one bag is lost. It has over a week now, Air India has not responded. The phone numbers and email given to us to contact them do not work at all. It's really frustrating to have such bad customer services by Air India.

Direct flight from Delhi to Chicago that I paid a lot for my mother, got "diverted" to Vienna for 90 minutes, so now the flight is scheduled to arrive 5.5 hours late, thus missing her next connection. Upon further digging, I found that the same flight, with the same flight number and aircraft number, and same origin and destination, has been "diverted" everyday for at least 10 days now, and every time it stops for exactly 2 hours. What coincidence right? (Source: **). They charge their customers costs of direct flights and make the airplane stop elsewhere.

I had a flight booking on Dec 22, 2018 from Brussels airport (BRU) to Delhi airport (DLI) with a layover at Copenhagen (CPH) airport. The flight AI158 (CPH-DEL) was delayed for more than 5 hrs and departed the next day i.e Dec 23, 2018. I requested for compensation and meal allowance more than 10 times already at call.del@airindia.in and traveldocs@airindia.in BUT THEY JUST KEEP ON SENDING ME AN ELECTRONICALLY GENERATED RESPONSE stating that they have forwarded my request. This is really disturbing. It has been more than 7 weeks now.

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 Feb from Delhi - London. I spoke to customer services on 9 Feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 Feb. (Penalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaints but that effort was wasteful people transferred calls around and finally hung up.

I traveled from Ahmedabad to Chicago and landed in Chicago (7th Feb 2019) from flight AI-127 that is Air India. I have lost my luggage and I am quite sure most of the travelers have lost their luggage too. It is more than 48 hours and Air India has not been able to track the luggage which sound very weird. I have tried reaching Air India at least 3 to 4 time on call with and have emailed them regarding the issue. However, did not receive proper response. After waiting for hours on call they still did not have any information about the luggage. No one has responded yet. Every time I have tried calling they have issues connecting to baggage department.

I had complain on 30th January about Mrs Arti ** of NTB staff member for her rude behavior and humiliating me in front of her staff. I have not heard any action taken against her as there was not reply on my email from Air India response team. Please note that I will be writing it to the head of depart in Delhi addressing this issue.

This is the worst International airline I have taken ever. I flew with them the second time. My experience didn't change at all this time as well. The flight from SFO to Delhi departed 40 minutes past the scheduled time, though everything incl. boarding was done on time. When it was 30 minutes past the scheduled departure time, the captain informed us of the delay due to some commercial reasons. I wondered what stopped him from informing us of this earlier. They have the worst in-flight service compared to any other international airline. Most of the LCD screens are malfunctioned. Some didn't work at all. The selection of movies, shows etc. were so limited and mostly outdated. The screen resolution would remind of 90s experience.

I have traveled in Air India AI634 from Bhopal to Mumbai. The food which was served comprises of cockroach inside it. When I complained to the crew supervisor, she said, "It happen daily sir and I cannot do anything. You are free to post anywhere." So my fellow passenger has given it to Dainik Bhaskar in Bhopal, I need a call back to discuss in details. Flight commander: - Mrs. Manju **. Flight supervisor: - Mrs. **. Food partner Cheffair (Pathetic you guys are. Shame on you). Copy with my original complain & signature I have given it to Mr. **. I am a pure vegetarian and this goes against my values and Brahman culture.

So, my husband and I were traveling from Kolkata to Bangalore. We were newlyweds because of which we did have extra luggage. The lady sitting at the counter told us that we have extra baggage. We asked her what could be done and whether she could consider a few kgs as we had a prior experience with Spicejet where they did not consider our extra 3 kgs. She started talking very rudely and started comparing Spicejet and Air India services. Then she excused 1 kg and said we will have to pay for the remaining 8 kgs which we did.

I was traveling from UK to Goa on AI130 and AI83 on 31.1.19. UK to Mumbai flight journey was great. But after doing my check in for Mumbai to Goa I was having morning sickness as I'm pregnant so was in the toilet. I reached near the gate when there was 12 minutes for the flight to leave. But the staff didn't allow me to board the flight saying that they have already closed the gate and all. I tried to explain to them my situation but they were not helpful at all. I don't understand how could they stop me from boarding whereas I had already done my check in and there was no announcement.

Fly round trip from NY to Delhi on AirIndia and they do have direct flights. But the amenities were nonexistent. Food was bad, stewardesses seemed overwhelmed and plane was full, but 3 of the 6 bathrooms were closed, so there was always a long line waiting for the restroom. Movie and tv selection was pathetic and everything else, games, shopping, etc was unavailable.

I had confirmed tickets from Chandigarh Pune and back for 27 Feb and 06 March... I have suddenly been informed that flights will now be on 28th and 7th only. How can the airline play around with confirmed tickets and requirement of customers in this manner. Booking ref is...**. The customer care is not able to help and not letting me speak to any senior level. Expecting a helpful response from airline.

I was traveling to Delhi from Kolkata on AI21 in 27 Jan. The staff told us to check in from counter G at Kolkata airport as it is a international flight. To my horror I saw a single queue of around 150 people all waiting for check-in. Only one staff was Manning the counter. It took 1 h just to check in. On top the staff was rude and had no sympathy for passengers who were in queue with old parents or young children. Gov't is pushing gov't players to use AI but it's a waste. They should sell it off. For personal travels, train travel is better than Air India.

Firstly they didnt inform about the delay in flight. Flight which was suppose to take off at 1.35 pm took off at 5.50 pm. No compensation whatsoever. On top of that no meals served whereas as per time schedule of flight they are suppose to give free meals. In name of meal just gave biscuit and water. Do they even understand the inconvenience faced by passenger as some just travel for important meeting. Passengers waited for 5 hours to board the flight and then there was a further delay due to some technical problem. Better they would have canceled the flight and returned money. Instead of causing so much trouble. In fact 1 star is also too much. I feel for such a poor services. Budget airlines are any day better.

I would say I made a mistake by booking flight tickets with Air India, I called them to reserve seat and 3 times and 3 hours on phone, two people told me that they will call me back to collect credit card. Never called. Really really poor service. I would say go with any other airlines. I never had this kind of poor customer service.

AI should be ashamed of itself for using old planes with broken seats on long haul flights from Hyderabad to Chicago. When we asked flight attendant they expressed sympathy but did nothing. Few other observations... 1. Hyderabad check in counters are minimally staffed. 2. Check in crew take forever to process passengers. We saw two ladies miss their flights due to poor handling of paid passengers at the airport. 3. There is lot of commotion and confusion at the kiosks. They could not handle three flights at once due to minimum number of counters. 4. Staff are rude and they let their staff and their relatives to cut lines while paid passengers are patiently waiting. When asked they became belligerent. 5. Monitors IFE don't work in the main cabin. You will be lucky to find a comfortable seat. Main cabin seats are hard and difficult to sit for more than an hour.

We booked ticket to Port Blair from Lucknow. Adding two stops, they booked us from LKO to Delhi, Delhi to Chennai and Chennai to Port Blair. On day of departure 19/12/2018 from LKO their flight got delayed by 1 hour. Anyhow we cope up with them. But returning back was so horrible that we won't be booking with Air India ever. We reached Chennai from Port Blair in morning on 26/12/2018. Chennai to Delhi flight timing was in night at 9 p.m. and it got delayed and departed at 10:10 p.m. and took 3 hours 30 minutes to reach Delhi. Our Delhi to LKO flight was in the morning 27/12/2018 at 7:10 a.m. so we booked deluxe room in a hotel in Delhi but due to Air India 3 to 4 hour delay we got much late but still while moving out to hotel their staff diverted us to domestic transfer though we told him that we booked hotel.

We had a disappointing experience recently flying with Air India and reporting this as a complaint, as well as a feedback to other passengers in similar experience in future. We are a family of 3 (couple + 12 yr old child) and booked our tickets with Air India for return trip from Auckland-Sydney-Delhi-Kolkata-Auckland, departing Auckland on 18/12/18. Each passenger was allowed up to 2 pieces and 30 kg of registered baggage, and we checked in total 5 registered baggage, weighing total 70 kg at Auckland Airport, for all the way through to Kolkata. We were issued boarding passes by ground staff at Auckland airport, and each passenger’s boarding pass had 5 baggage tag no printed.

I am traveled from Riyadh to Trivandrum on 28th November. When I entered 1:30pm at airport, LCD display saying departure is 3.45pm. After one hour display changed to 5.45pm due to flight late. But many passengers standing on row at 3.45pm, because there is no announcement no assistant. Then we informed to co passengers. Finally flight departed at 6.45pm. We spent our 3 hours valuable time in airport. But their response is zero. They are detecting more than 50% money if we are late 10mins. But they late 3 hours? Now I want to change my return travel date, they asking to pay 150SAR. Then what about my 3 hours time? If I spoke customer care from India, they said you want to ask that particular time now finished. What a fantastic service. Because I am also working with hospitality service. If guest spent one dollar with us, they should feel value of one dollar. But Air India???

This is Sonali ** writing to you in account of the injustice and absolute unprofessional behaviour of the Air India staff. We had booked a ticket Mumbai to Mangalore for Dec 8th, 2018 three months in advance for myself, my husband and my father in law. On arrival to the airport an hour and half in advance we were told that there is no space in the aircraft! The lady at the counter left the counter and walked away without explaining the situation. After being abandoned for close to 10 mins we walked around trying to understand the scenarios. The staff never explained anything. We had to figure it ourselves that the flight was overbooked. There was no backup plan on how we would be sent to Mangalore. They told us vaguely that they would check in Jet Airways for seats but nothing is promised.

Worst service. Everytime I call them they are rude. Put me on a long hold and lie. One of their agents promised that since I booked the tickets yesterday the change would be free of cost and I asked for 10 min to confirm it with my fiance. He is in Indian Navy and had to change because he had to leave for sailing. Now I can not even contact him due to network issues in mid sea. And then Air India denied changes free of cost. And still I'm on hold/mute. No one is answering. They have no respect for people who are serving the country. I so hate Air India now.

I never wanted to travel Air India. I checked before I’m traveling from Florida, USA to India, when I called customer service executive he clearly stated I can travel with pet if it is less than 10 kg. I traveled from Tampa to New York on Delta connecting flight and have to take Air India from New York. Staff is rude and not responsible and simply stopped me and said I cannot travel with dog. They refused to speak with travel agent also. They said, "You can leave pet and travel." I didn’t understand how can they ask me to leave my pet?? I suggest don’t travel with Air India. It is already have poor rating. Still doing his best to fall down. Worst management and rude staff. Not at all responsible. I don’t want to give rating at all but it is asking me giving least.

I have been travelling to Air India many times but this time they are very much disappointed me. They charge me extra amount as my baggage is over 25 kg. My baggage was 28 kg. They charge me 525 rs per kg so the total amount I paid was 1575. I want my money refund coz I travelled to Air India from international airports also but there has not been this type of issue came but in domestic why this issue came. I want my refund as soon as possible.

Dear Sir/Madam, this complaint is for multiple reasons as stated below: The flight was delayed by 3 hours 5 mins, originally whilst booking it was scheduled for 7:15 pm and later on was informed about reschedule to 7:45 and 8:45, however the flight left at 10:20 without any further notification. My pregnant wife was traveling and she suffered immense issues due to unnotified flight delay. We had paid and booked a Dreamliner. However despite delay they sent an A320 - a flight with no leg space, no entertainment, smaller seats, no neck rest, dirty spaces etc.

The scheduled departure time of flight AI 469 was 05:20, 12th Nov. I was at the airport at 04:30. After struggling for some time for the boarding pass at SELF CHECK IN KIOSK. I requested the AIR INDIA STAFF at check in counter to help me in getting the boarding pass as there was no one to help at the SELF CHECK IN KIOSK. The staff at check in counter refused to issue boarding pass telling me I was late as time was 04:38. How I could be late at 04:38 when boarding starts at 04:35 for flight scheduled departure time 05:20. Most unprofessional staff, totally government style of working. Air India should close their shop. I was made to miss the flight.

Very rude and uncooperative staff. My flight take off time was 8:50 pm and I reached the airport check-in desk at 8:09 pm. The check-in lady wasted some time but after some urging, she was willing to allow me to check-in but her supervisor standing behind her said no need to entertain me and did not allow me to check in. It was an urgent trip for me as I had to report to job the very next morning and he said: - "if your trip was urgent you would have come earlier". If I am spending 7000 rupees at least I can expect is to be allowed to check in if the aircraft is parked in the airport with another 40 mins of time before takeoff. It takes at least 15 min for the process of boarding to be completed and I was just 2 - 3 mins late to the counter closing.

This is such a pathetic airline I must say. This I had called airline for getting some information for the upgrading seat. This people disconnects the calls without prior information. I felt like using slang for them. I had called almost 5 times but same thing happened. Stupid staff, stupid service. Fool staff. Jayanti, Venkat, Sharad, Shaktipan, stupid.

My flight was to depart at 5am in the morning and I reached the airport at 3.50. I was there in the queue for the boarding pass. NO final call or announcement was made. I needed to fly in emergency. I went from one desk to another but none of them did anything even when it was only 4.15am. They only asked me to book another flight. Staff was very unsupported even when I reached on time. I had to book a very costly ticket of GoAir after that. I won’t recommend Air India ever to anyone.

I am Australian. I was traveling from Indore to Dharamshala and had booked flight from Indore to Delhi and Delhi to Dharamshala (Air India). I pre booked in advance to avoid any issues as I had to reach Mcleodganj at 1 pm. Flight was supposed to be scheduled at 6.30 but then delayed by 4 hrs and there we are sitting at airport. It is 11 am and the ground staff are not helping. I called customer support as mentioned and spoke to a girl called Jayanti where she said she cannot register a complaint. Who is going to compensate for my time and money I have spent and if my commitments are getting delayed.

I bought 3 tickets on the mobile app. All seem fine then the money went off my card but received a message that the ticket was not successful. After calling to India at a massive expense I was told, "Sorry the tickets were canceled." I have to make a booking online rather than application but how can I do this? The money was already taken from me. No one that can speak on the phone was willing to help. They said email and they will refund but it will take 10-15 day? WTF!!! This is totally and utterly ridiculous.

The flight was the worst I’ve ever traveled in. The airline has resorted to extortion of their customers now. Due to their internal misconduct, I was charged an extra 20,000 rupees at the airport. I followed exactly what the customer service told me and I got charged an extra 20,000 for no reason whatsoever. I am extremely disappointed as a consumer and I know for a fact that I’d rather pay more for another flight but I will not be traveling in Air India again. The Air India officials are extremely rude and do not know how to speak with their customers. The flight was the most unpleasant experience I have ever had.

Their extremely dysfunctional website would not take ANY payment. My credit card company showed no attempt at payment, though they claimed it was on my end. No e-ticket or confirmation, yet saw a charge show up on my card!! Further emails, phone calls (from USA to India, etc), still after 5 days, no ticket. Then they "cancelled" my non-confirmed, non-existent ticket and still CHARGED MY CARD! Big hassle now to dispute and reverse this theft. Some interesting games going on here. Never, ever will go near Air India!

Airline confirmation # ** flight from IAD Aug 31st UA 1972 delayed. Missed my connection UA 48 EWR to Mumbai. Denied hotel accommodation expenses, had to spend $115 dollars plus taxi and food expenses $50. Was booked on AI 144 2.15 p.m. for Sept 1st. Had a lot of hassle because the person didn't do a good job. Had to go United counter 3 times because AI denied they had seats. Said it was booked and voided. Visited United baggage dept twice to make sure they reroute the baggage to AI and was assured that it would be.

We had booked tickets for our parents from Del to SFO. Our parents are not ambulatory. In fact father had a major heart surgery 2 years back. So we booked special seats for additional $108. On the day of travel Air India did not provide the seats for which we had paid. In fact, even though our parents raised their concern the lady at the counter conveniently declined saying that "all the seats are the same"! Even though we paid for the special seats, they were given general economy seats. To add more to it, they were given seats which were not next to each other. i.e. for the next 16 hrs they were not sitting next to each other. P.S. it would have been ok if the seats were given to someone with medical conditions etc. But nope that was not the case!

I traveled from Amritsar to Delhi using Vistara (at 15:25 hr). I clarified this with two AI staff (AI check-in & AI office) prior to boarding Vistara. ATQ AI staff did NOT inform me about no show charges ($550.69) that I had to pay later at Delhi Airport to board flight to Washington D.C. If same was communicated to me at Amritsar Airport I could have boarded AI flight at 19:00 hr instead of Vistara at 15:25 hr. Please clarify your stand on this issue as I am considering to seek consumer court. I submitted my feedback/complaint Sept 5th, 2018 to AI airline, however this request was closed on Sep 17th, 2018 without any communication to me.

Dear Air India, I was flying from BOM to MAA on the 16th September on flight AI094 at 7pm and after I received and opened my Vegetable salad, there was a WORM in my tomato. I have a picture of the same incident.

Flood affected Kochi airport. Was closed until 29th of Aug. (The airport did a great job of announcing the closure and reopen dates unlike Air India.) I called Air India several times to confirm my flight for 30th of Aug from Kochi to Delhi and Delhi to Washington D.C. but no one knew anything and all I was told was that they are rerouting all passengers. I was reissued ticket with multiple layovers for Sept. 4 from a different airport.

I am a Keralite settled in US and was in Kerala during the floods and worked as a volunteer collecting essential materials for relief camps. My return flight to US had to be rescheduled from Kochi-Bombay-Newark to Coimbatore-Delhi-Newark as Kochi airport was closed. Air India charged $760 for the rescheduling even though my wife explained the situation. There was more than 24 hrs stop-over in the at Delhi so I requested Air India customer care that I will check in at Delhi and take another flight to Delhi on my own expenses so that I can spend time in Kochi working in relief efforts rather than waiting in Delhi for a day for my connection flight. Air India customer care said that is possible and there is no additional charge.

I generally prefer private airlines like Jet Airways or IndiGo or even SpiceJet while travelling through air. But due to LTC compulsion being a central govt. employee, I traveled with Air India on Aug 10 (outward Mumbai-Kolkata AI675) and on Aug 19 (Return Kolkata-Mumbai AI676). Since I was travelling with my wife and two sons aged 7 years and 1 year, it was utmost important for us to get our seats together on a single row for the sake of convenience. For the outward flight, while booking I selected seat nos. 23ABC whereas for the returned flight my selection was seat nos. 15ABC, as printed on my e-ticket. There was no warning at Air India website stating that these pre-selected seats are subjected to change without notification to passengers and nor it was mentioned that prior web check-in was mandatory for confirmation of the selected seats.

I'll try to be brief. July 26 2018 I was scheduled to fly from Dharamshala to Delhi via Air India, and then catch a flight to Egypt through another airline. We waited for the delayed flight, were loaded onto the plane, and then removed and made to wait for hours. After hours of waiting we learned the flight was canceled. I had arrived that morning, and was forced to stay until 8pm because they would not help me or give me any info. Finally, after spending the day waiting, they told me to come back in the morning and they'd help once I got to Delhi. They assured me they'd called the next airline to alert them I had been grounded. They arranged transportation for me the next morning- which arrived 25 minutes late.

Hi, I am traveling from Hyderabad to Jamnagar on 1st Aug 2018. My luggage was damaged and bag was torned. Flight was dirty from Bombay to Jamnagar. All food particles on the seat and on the seat belt. It was very uneasy to sit on the seat. Thank you.

I was traveling to Hyderabad from Chicago on Air India flight. The entire travel experience was a nightmare. I had called 2-3 months prior to my travel date and got seat assignments. However when I reached the airport I was given a different seat. Ticket agent was rude and told me, "This is what you get. Not sure what happened to your seat," and the that the flight was full and I had to travel in the assigned seat. This was just the beginning of what was the most horrible and unsafe experience. The seat assigned to me was damaged, and the backrest was permanently in a semi-reclined position. The seats in front of me were broken. Entertainment system was completely broken and was not functional. I had asked the air hostess to help but they could not. One of them confided that the flight had this issue and was not fixed in Chicago on arrival.

My sister came from the Toronto on 05 July, when she changed the domestic flight from Mumbai to Ahmedabad, Mumbai boarding counter (Name of the person is "DATTA") gave her the boarding pass and not given baggage pass as saying "it's stick on your baggage and your baggage would be reach Ahmedabad with you". But when she arrived on Ahmedabad Airport baggage were not came with the flight. She tried to made complaint but Air India staff gave her the mobile number for further inquiry. Till the date no one able to give the location of the baggages. Air India staff intensively steal the baggages by not giving the luggage pass and I recommended to set inquiry on the Datta who MIS-handle the Air India boarding counter for steals passengers' luggages.

Dubai to Chennai AIR INDIA scheduled to depart at 11:30 PM UAE time (3rd July 2018), check in and other stuff everything completed by 10:30 PM. Flight did not even start till 7:30 in the next morning, yet to get the final timings from AIR INDIA team. Because of school vacations starting, most passengers are comprise of kids, infants. AI team has not even updated passengers about the delay though they are aware of the delay during check in process time.

Flight from Hyderabad to Belfast City via Delhi and Birmingham dated 30 Jun 2018. Air India offered the worst possible service on the return flight. It all started when airline agent didn't check the baggage through to the final destination and I had to pick up the entire lot (6 bags) plus 2 hand luggage, baby changing bag and the laptop bag also while handling a toddler. Add to that the flight was delayed by 2.5 hours from Delhi to Birmingham and the onward flight from Birmingham to Belfast missed. Had to wait for several hours before some lady with half information and no patience booked a hotel for us to stay overnight and booked the next flight at 18.45 next day (even when there were 3 other flights from the same airline available at earlier times).

On 14th of June, 2018, I was traveling from Mumbai to Newark USA. My Flight number was AI 191 and the time was 1:30 AM. On June 13, at 10:30 PM, due to my health problems, I have upgraded my seat to first class. My seat number was A1 but unfortunately, I was the last person to board because flight was full and they asked me to wait. After boarding, the in charge for food, came to me and said, "Since you are the only passenger in first class I will not be able to give you first class meal." What can I say? I did not say anything. It just hurt, after spending so much money you don't get the proper service. Since I came to USA, I have been communicating with customer care in charge in Mumbai but she said, "We will get back to you when the investigation is done." For the proof, I sent her my electronic ticket copy along with a boarding pass but so far there is no respond from her. Finally I gave up and decided not fly again by Air India.

One of the worst airlines is Air India. I booked my mother's ticket through OneTravel.com. Her flight was from Amritsar to New Delhi departing Amritsar 7:10 pm arriving New Delhi 8:10 pm then departing New Delhi 3:30 am to SFO. She traveled to New Delhi via taxi and got to the Delhi airport at the same time her domestic flight would have arrived. Air India charged her another $650 because as per their staff they have to re-route the flight for her in Air India database. If a passenger does not take a domestic filght they automatically cancel the international flight regardless of passenger showing up on time. They will tell you that Air India staff is trying to help you get on the flight by paying charging more money.

Complain about flights: AI 0144 (Newark to Mumbai) and AI 0607 (Mumbai to Bengaluru). We had booked ticket 5 months in advance and had done seat selection. Seat got changed at the time of Web Check-In for both the flights. ** From other reviews, this looks like normal practice from AIR INDIA. SUGGESTIONS: Make your website's web-services (booking and web checking) communicate with each other to keep the traveler seat selection. Please remove "India" from your airline name.

AIR INDIA - The airline which is constantly bombarded by passengers with negativity. But, my friends - As a father of 9 year old daughter who decided to trust his Daughter's first solo flight, all the way from Chennai to Paris via Delhi, I would say - The Airline is awesome. The ground crew (Gayathri & Bhavani to name a few) were highly supportive, caring and friendly and made my daughter to feel the airport a place to be relaxed and enjoy. They are excellent in handling UNACCOMPANIED MINOR. When my wife asked my daughter about her inflight experience - she narrated the entire experience in one line "Mom - they took care of me, better than you". The final verdict - for an unaccompanied minor, I will trust Air India for sure. Thank you Air India - you guys made my daughter's maiden solo journey memorable. Love you folks - be proud.

I have booked bassinet seat 2 months in advance for my wife & 1 year old son who are travelling from Chicago to Delhi. When I went to do the web check-in, a different middle seat was allocated to my wife & Air India staffs are not assigning back the bassinet seat. They took-off the bassinet seat without informing us and customer service agent is saying it's not Air India's responsibility to inform customers when seats changes. It's automatically done by system and they can't help. I have to go to airport counter to get the bassinet seat. What if the bassinet seats are all booked by then? Why did my seat was taken off in the first place, that too without informing me? Why would anyone book the seats in advance?

Very terrible airline!! I will never travel with them again. Cancelled my transfer without informing me and then tried to put me on a flight that was 24 hours later. Due to this I missed the reasons for which I travelled to India (due to prayers for my late grandfather). They have been rude, unhelpful and have very poor customer service. The so called manager at Delhi airport walked away from me when I was talking to him!! No customer skills at all. I have put in a complaint and still have not even received acknowledgement from the department who are supposed to be dealing with this. NEVER FLYING WITH THEM AGAIN.

I Mr. ** from Lucknow, I booked two tickets from Lucknow to Bhopal in Air India flight, flight depart before time the timing was 4 pm on 28-03-2018, flight depart from Lucknow before time depart time were 4 pm but flight depart before time and we don't get any information from Air India of before depart. We are very upset from Air India team. They are very unprofessional person. They are not ready to help us out. They argue with us instead of helping us. I file a complaint against Lucknow Air India team. Kindly please refund my amount as soon as possible. Otherwise I will go to court, the ticket no. is ** Mr. Sanjeev **. Hope for satisfying solution from your side.

I generally travel by Emirates or Qatar but unfortunately needed to book Air India to travel from Washington DC to Delhi. Before traveling I heard mixed reviews about this flight. This will be my first and last flight with Air India. I traveled alone with my 2 yr old and had a hard time with the flight, not with the kid. There is no proper greetings or service. The restroom was so unclean and horrible. The screens are not working. Many people got bored without entertainment. I'll never and ever will travel with this airlines. Don't recommend Air India to anybody. I would have given 0 stars to this, not even 1 star.

Major security flaw at Air India, Pune airport. While flying from AI814 on 9th March from Pune to Chandigarh. Air India issued me boarding pass of some other passenger as "Vaishali **" and I boarded the flight with same boarding pass and no one checked.

I traveled on February 27th from Newark to Hyderabad via Mumbai. The headphones don't work the screen was broken, none of the buttons would work. The flight attendant's response was "let me reboot the system!" which seemed like a generic response that they are conditioned to say every time people complain about screens. Of course nothing happened and I had to travel 16 hours with a broken seat and no entertainment. In fact more than half of the screens were not working. Utmost disgusting cabin and restrooms. The toilets were so dirty. Absolutely unusable. I understand that the passengers are responsible for the mess but the crew didn't take any effort to stop or clean it up. After reaching Mumbai I checked out my baggage at the Mumbai International Airport and erroneously picked up a suitcase which had same color and brand as mine and checked out of immigration.

Before booking the ticket, I checked past week departure history of the flight using Air India website. The website showed departed on time which made me book the flight. While entering the airport, a security guard informed that the flight is not flying from weeks due to bad weather conditions during that season. I was shocked and worried since I needed to board an international flight from Delhi. Well, I inquired from Air India staff about today's flight status and got a diplomatic answer saying uncertainty in flying. The flight was delayed by 1 hour approximately.

My office had booked a flight ticket for official work from Chennai to Bhopal (connecting flight via Mumbai) on 30th Jan 2018. I reached Chennai airport around 8.30PM and my flight departure is 9.35PM. As I met with an road accident around 8.10PM nearby airport still I manage and reached airport one hour before departure. Once I check in at Domestic Airport gate I came to realize that I need to go to international gate. It is more than 500 meters difference from Domestic airport gate, and I ask for help from Air India staff, they help in their way, ask me to ran fast to reach to get my flight. And also I managed and reached the gate at 8.40PM.

pay more for another flight than dealing with this unreasonable customer service. This corporate is at another level of cheapness and bunch of thieves. Their policies are their very own. This was extremely upsetting and I was really surprised at their cheap behavior. I WANT reimbursement for my unused ticket!!! Why am I paying flight or airport tax when I did not use the airport services??? Why is this airline eating my tax money???

Today, 12th Jan 2018 on flight number AI 104 I had asked for wheelchair. Firstly they made me wait for 30 minutes. Furthermore, the officer was obnoxious and gave me blunt responses every time I requested to make it fast. Then, when I said that I am going to report this she told me to go ahead. This is absolutely unacceptable behavior.

In future if Air India offers me free non stop flight from US to India, even though I won't travel with them. The 1 star I gave because of their food quality only. Other than that everything is horrible. Broken TV/remotes, broken bathrooms, old planes. And the worst thing is their rude staff especially in India. US based staff still have some common sense. But India staff is purely worst. They should be fired after it becomes private. AI intentionally cancels alternate days flight or looks for the reason to cancel so that they can consolidate traffic of two days, and they don't value people's time.

My mother travelled from IAD to HYD (Via Delhi) on 13-12-2017. We booked the ticket with wheelchair option, and also notified at the time of check-in to the Air India representative, and from IAD - Delhi has provided wheelchair, but during transfer from Delhi to HYD flight...Air India not provided any wheelchair to my mother, and my mother is arthritis patient and she not even walk for 1000 yards. She requested and begged for wheelchair, Air India crew don't even have any courtesy to provide wheelchair to my mother and she suffered a lot as she walked with her luggage from terminal to terminal. It's worst experience with this Airlines. I will recommend not to travel if you are fully depend on wheelchair.

My family travelled to India Amritsar on Air India. On arrival they waited 3 hours along with other passengers for their luggage. When they got home they discovered their locks had been tampered with. Items had been stolen from their luggage. They've complained to the airline but we're not getting a response. Emails are being ignored. Can anyone help with how or where we can log a complaint? Phone line is terrible. Operators don't have training to deal with calls.

Today I received a mail from Air India about the change of schedule of my flight from Delhi. Since, I will be taking Air India as a domestic connecting flight from Delhi to Nagpur after an international flight, I don't have enough time to make it with the new schedule. I called the customer care and asked the refunding policy. They said, if the flight schedule change is more than 61 minutes, they will refund full amount. Otherwise, it is considered as a regular cancellation. (Means, I will lose more than 50% of the ticket fare!!) The flight was scheduled at 6.10 AM is now rescheduled to 5.25 AM (in effect the difference is just 45 minutes). This 45 minutes is important for traveler like me to get a connecting flight. So, I am forced to cancel my ticket by losing more than half of the ticket amount.

Me and my daughter travelled from Delhi to New York on 8-Oct-17 on seat number 43J and 43K. Ear phone plug was broken for us. Moreover all three lights of our row were not working. Flight attenders were very rude, with no smile at all and no solution for any problem. Usually flights try to make journeys comfortable for kids. But Air India makes it worse. My daughter had to sit in dark all the way.