Air India Reviews

Did you book a flight through Air India? Do you have to make any changes? You are doomed!! Air India has the worst customer service on the planet, I wish there was a 0/5 rating instead of 1/5. Me and my wife have waited for more than an hour for past few days and still could not connect to any representative. Air India gives a damn about their customers, I am not booking flights through Air India in future.

Air India Customer service is the worse one, they are not answering the calls for hours. It says 10 mts but you can be on the call for three hours and no one will answer. Not sure how to address our concern. They are not even replying to emails.

I have called to customer care several times and IVR says, "Wait time for you on the call is 10 mins," right in the beginning of the call. From last three days I am trying to talk to customer service and waiting more than an hour still they don't have time to answer the call. Really worst management. They don't reply to mail also.

Average wait time on customer service is over an hour if you are lucky. I got dropped after waiting for 45 mins. Have to restart. Even though they said the wait time for you on the call is 10 mins right in the beginning of the call. Once you book the flight, you should hope that you never has to call the customer service. To their credit, the rep whom I was talking to was actually helpful. It is just Air India needs to find more people to take care of the wait time, or at least have a call back feature.

I was traveling from DELHI to IAD. But there has been a delay in flight so I spoke with AIR INDIA agent. Waiting for 2 hours and cancelled my ticket with full refund back of money. It's been like 3 months. Till date there is no refund back and whenever I call on AIR INDIA customer care number they keep me wait for 2 hours and say they will transfer to their supervisor and they cut the lines. Which is very much frustrating of AIR INDIA behaviour. A BIG NO for this airways. Never ever I'm going to take this flight.

This was the first time I was flying Air India, and I have truly never used a worse mode of transportation ever, and I've been in public buses in Bangalore. Air India has the absolute worst aircrafts with the most ancient entertainment systems on International flights that really don't help in distracting you from realizing that you're trapped in a flying cupboard, at best. But that is a mere inconvenience in the harrowing experience that Air India considers to be an acceptable journey.

I had bought round trip business class tickets with Air India from Newark to Mumbai and onward flight from Mumbai to Nagpur. I booked it through Indian Eagle. While coming back my domestic flight from Nagpur to Mumbai got delayed by 2 hours. There was 45 min left to catch connecting international flight from Mumbai to Newark. I called airline to see if they can help with this situation. They said there's an 80% chance I'll miss flight but they can accommodate me in next day flight in case I miss it.

We had a flight from Hyderabad to Vizag on Air India flight. We thought it was a domestic departure and arrived there on time. The security told us it is international departures and needed to go there. There was no intimation/SMS from Air India regarding the departure gates/terminal. By the time we arrived, they mentioned the counter closed about 5 min back. There was still 40 min left for the actual departure of the flight and they absolutely behaved ruthlessly without even hearing to us. They didn’t even give it a try to check if it is possible to on-board us. Had to cancel the entire round trip. Will not take Air India in future and do not suggest anyone with this bitter experience.

Tried contacting Air India customer service after an incorrect transaction..tried four times...even waited for more than 15 min on call...just resulted in deduction from mobile balance..still waiting to speak to customer care executive.

I don't know where to start with, I am scratching my head to find any positive words for Air India. Rude, irresponsible, incompetent and inefficient. My parents travelled from USA to India. First thing they said was there is no ticket for one out of the two persons travelling on the same reservation, that too was on their way back to India after landing in Delhi (they finished more than 90% of their journey by then). They said my father does not have a ticket to travel to the final destination. After reaching, the baggage did not arrive. Filed a complaint at the airport. When we tried to follow up, Air India customer care keep on advising to go the airport. Airport office is closed half the time, rest of the the time, the phone rings but they won't answer. When we go in person, they tell you to call other airlines involved in the travel.

My friend had booked an Air India ticket from SFO to DEL. Without prior notice or communication he was asked to take the previous flight to DEL on the day of departure and this made him miss the flight. He was not refunded for this ticket. When Air India was totally at fault. Will never take an AIR INDIA flight. Unprofessional behavior.

Sir/madam, My name is Chandra **. We had a very bad experience. Today me with my baby (infant), sister and my mother (63 yr old), were about to fly from Hyderabad to Mysore flight no AI 9891 PNRNO - **. Our flight got delayed and it was scheduled to 7:50 am. We reached there by 6:30 and we were in the queue by 6:45am. The management was worst. There was a big queue, and worst thing about it is, all the Air India flight passengers were mixed up. We waited for about 40 min and when we reached the check in counter, they told us that we are late. The thing is they didn't announced anything about Mysore flight. We even asked there to the authorities (well long back before we reached the counter) and they told us, "before closing we will surely announce about it." But there was no announcement except for the Mumbai and Chennai flights.

Irrespective of the customer representative, Air India customer service lacks information and ethics. This one representative I talked to regarding delayed bags, when she did not understand the different airline alliances and baggage rules, I asked her to connect me to her supervisor. She put me on hold for 5 minutes and later hung up the call. I was on the call for nearly an hour already. At last my issue is still not resolved. I'm not even sure whether AI looks at these complaints and work on customer satisfaction. Even if I've to pay little more money towards travel, I will take that up over travelling with Air India ever again.

I tried calling. For calls when in USA: Toll Free Number : 1800 223 7776 on multiple occasions and always wait time seems to be greater than 30 mins. This is horrible and hope will be addressed. This wait time is not acceptable.

I was a frequent flier member for over 15 years. Due to flying Jet Airways was not travelling Air India. Recently have started flying Air India and hence wanted to revive the FFP membership. Have been in touch with the department for over 20 days now and till date the membership is not revived. They work in absolute silos. Customer care call center ask you to send mail to one email ID. Then they respond saying the department is different and hence, "please send your mail to another email ID."

My daughter and I traveled on AI 102 from JFK to Delhi on 9th July 2019. Was shocked when we entered the cabin. Everything is falling apart. In bathrooms no soap. Monitors all broken. How do they expect the passengers to sit with any entertainment for 15 hrs. Same for my husband and son who traveled on the same flight on July 23rd 2019. My husband went back to New York on 1st August 2019 and same thing repeated. His monitor was again broken. Air India has no maintenance. They charge full fare but do not deliver even basic amenities.

Would have lost passport on July 19th flight to Chicago because of really stupid horrible lady at Air India counter at Delhi Airport. Please fire Pragya ** soon.. She is worst person to be working for international flights. Worst customer experience ever. Cannot even give one star - giving Air India at Delhi Airport a zero star for.

I regret to inform that while coming from Delhi to Kolkata in Air India flight- AI-764, my luggage has been opened during carriage by someone and I have lost my stuff amounting to Rs. 7250/-. I had given 3 bags for Check-in, weighing 45kgs (also confirmed by Kolkata baggage security team with Delhi Airport authorities). When I collected my luggage from "Belt No. 6" in Kolkata, the chain of my luggage was open, despite of a lock. When I weighed it again with the Security officers of Air India - it weighed - 43.5 kg.

Worst experience with Air India. Never in my life again going to travel in Air India. I had flight from IAD to Hyderabad but they suddenly cancelled flight and informed just a day before and gave me other flight which was scheduled after 3 days of my actual travel date and with 14 hrs layover due to which I had to change all my travel plans and they don't even be accountable for that. And their customer care I guess don't even exist. I waited for 3 hrs in phone to speak with customer care but still I did not get chance to speak. Worst airlines.

I canceled flights to USA within 24 hours due to passenger’s medical issue. As per Air India Policy, they are supposed to give a full refund if the cancellation is in 24 hours for USA flights. I paid 1225$ and they refunded me 939$. I emailed them multiple times but haven’t received any response. Please help me get the full refund. My booking reference is **.

I have been using Air India for the past 30 years. At times service good and service bad. Never seen any consistency. Maybe be they don't have any protocol or guideline to follow. Glad I have money I can fly business. But that to something to talk about. This time coming back from Delhi to Chicago I felt like I did not belong to any class. Delhi to Zurich was okay but as soon as the new crew members came on board in Zurich things changed. 3 hours seating on the plane. Never anyone asked for a water or any drink. When I went to ask for a glass of water, I was embarrassed, crew members were eating - all 6 of them. (Mind you they just came on board). I was told to go back 2 my seat. Water never arrived. Until service started. Smile was hard to find. You have to fold your own blanket, pick up your own sandals. Boy oh boy I could not wait to get off this flight. Never again Air India. Run by the government and used and abused by the government.

Hi, I am Siva from the USA. My brother has a flight back to the USA (Chicago) from Vijayawada on July 8th. Because of flight's prepone schedule in Delhi (Delhi to Chicago), he will miss the flight in Delhi. We have been calling to the customer service at 8602331407/8002237776 several times each day and waiting for long hours to talk to the customer service representative, but no luck. "YOUR CALL IS IMPORTANT" - really?? So irresponsible!!

I am not sure how they are still in business. Everything about them smells bad. I had booked a business class flight from Newark, New Jersey airport to New Delhi, India. Here is the issue:

I had booked tickets from Washington to Cochin in Air India for June 2nd. They changed the time of departure several times and doesn’t care to inform us. On the day before the journey we came to know they cancelled the flight for June 2nd. And my travel date was changed to June 3rd. Me and my 8yr old son was traveling under an uncertain timings by Air India. On June 3rd the flight was late by 2 hrs. We spend almost 5 hrs waiting for the flight and we missed our connection flight to Cochin.

I have been trying for customer care since last two days. And every time no matter what time I call, it’s always more than 30 mins waiting. There are soo many people unemployed, please hire some more. Fed up of listening, "Your call is important."

I have never seen a chaotic customer service in my flying experience as I experienced at BOM. AI customer service were callous, insensitive and outright unprofessional. I waited more than three hours to have a ticket reissued for a missed flight which should not have taken more than finite. There were more than four representative doing favors to those who they knew or connected with and treated other stranded passengers for flights to Lucknow, Varanasi and Patna. At times at appears that they did not know what they were doing. When asked about a supervisor, no one provided the names or cared to give their own names. I never felt so helpless as I did at the AI customer service. They even did not know what Star Alliance affiliation means. Shame on AI customer service at Mumbai Airport.

My mother has travelled through Air India from Minneapolis to Hyderabad on June 26th. We had 2 check-in luggage which were delayed which they told they didn't have time to send to Hyderabad on time. They said they will do home delivery on June 30th. They sent 1 baggage at night 11pm with a FOSSIL watch missing which is worth 100$. After multiple calls and rude customer service from the stupidest airlines sent the second baggage on July 1st is almost empty. I don't know what to say. Steal, rob or fraud airlines that we lost clothes, perfumes, chocolates and everything.

Horrible flight experience on Executive class flight from DEL to JFK, NY. My Seats never worked!!! DEL to VIE - seats won't recline and I was given a hard box as a footrest (Lol) for 10 hr flight and a promise that these will be fixed at Vienna during fuel refill on a nonstop flight. AI changed my 10K Business class seats to 9C, Not much of help as the seat will remain flat and never come to upright position except by manual help of two strong male flight attendants. The entertainment system is 2 decades old and worked after 20 minutes of resets. Asked for 2nd single malt drink and they said they ran it out pick something else. (Really?) Attendants tried to help but I travelled 20 hours with non-functional seats. I requested to give me at least economy empty seat as I was very tired. Really disappointed by Quality standards maintained by Air India. Lodged complaint on Air India portal and there has been no response for 20 days.

CHICAGO-DELHI : I had booked a flight through their website on Dec 26, 2018, 8:49 PM (Central Time). I canceled the reservation at Dec 27, 2018, 8:12 PM, which is within 24 hours of the booking confirmation. I only received part refund, with 350 USD missing. I have tried tens of times to reach their customer service number 1800-223-7776, but I am left on hold by the automated system with "Your wait is 10 minutes" without anybody picking up for well over an hour each time I tried. So far I have not been able to reach them. I even wrote an email to them on the email id that they provide on their website but with no response.

If there was an option to give zero stars I would have given that. Below are my grievances caused due to their service, when I had booked 5 tickets (AI101 & AI102) from New Delhi to New York for my husband's and my parents and my grandmom:

Please do not EVER book tickets with this horrible airline. Their customer service and every-thing, rescheduling flights/flight cancellations and EVERYTHING needs to be revamped. NO actually I lie, they to just stop being an airline. There are better airline companies out there. Air India you suck, you guys are so bad it's not even funny. I can be the CEO and still do better than the current guy that's running this place.

I have booked 4 tickets on 28 May 19 from Ahmedabad to Delhi of 05 Jun 19 under LTC quota with Web Reference: ** and Booking reference no (PNR): ** (AI) (attached soft copy of tickets) with TOTAL TICKET AMOUNT: INR 48,144.00. I have cancelled two tickets out of four. I have cancelled the ticket through customer care phone number as they have informed me that there will be nil cancelation charge for tickets under LTC quota and my cancellation reference number is ** on 02 Jun 19.

Due to Air India flight from Amritsar to Delhi delayed. I missed my connecting flight of Air India from Delhi to London and also from London to Toronto. Nobody helped me and they simply said I have to buy a new ticket for connecting flights. I spent 1500$ on those tickets, now because of Air India I missed my flights. They really don’t care about their customer and I have to spend additional 1800$ for my new tickets. Unprofessional Staff!!

Air India flight was supposed to take off at 11 pm IST on 15/06/19 but let us cook in the flight for some 3 hours while mending a technical fault in the aircraft. Then at 2 am the aircraft becomes grounded & we are requested to deplane to board another aircraft. Further we are subjected to a security check a second time which also became a harassment as there was hardly any staff to speed up the unnecessary process. The small children had become very fussy by 3 am. Then we boarded the next flight running to the next opposite gate so that flight could now leave in a orderly fashion. But after 15 minutes an announcement was made that the pilots had to deplane because of some regulations. With no further explanations about the current situation, there’s an announcement "Please open gate l2."

I have booked tickets between Kannur-Delhi-Kannur for July 31 and August 7. Today, 13th June 2019, I received 3 emails from Air India, stating some reschedule of the flights. The change was not clear and it seems they have some changes in my meal plans as well. So I wanted to check the status of my booking using their website - manage my booking option. When I tried it, and entered my booking confirmation number and last name in order to retrieve the booking, it was showing "unable to load the reference", despite providing the correct details. So, as the next option, I tried to call their customer care using my mobile from Dubai. On the first instance, I have been put on hold by their IVR machine for about more than 30 minutes, and my charge got finished and the call got disconnected. Being an international call put on hold for this long, the cost of this call was approximately 1,350 INR.

Me and my husband flew AI 0142 on 8/6/19 CDG-DEL-BOM to begin with;

I called them to modify my booking. The number they have provided doesn't work first of all and finally when I got their number it was only to make me hold on call. They kept me on hold for more than 1 hour which is ridiculous. Finally someone answered to tell me that I'll get back a call within 5 min which never happened.

I live in Melbourne, Australia. On May 16th I travelled from Melbourne to Hyderabad which had a transit time of 14 hours at New Delhi Airport. They asked to recheck in at Delhi Airport. When I was transferring from International terminal to domestic terminal they didn't even allow me to enter the airport stating that my flight has a long time to go and, "You need to wait". I was asked to wait outside the airport where there was no proper seating facility and waiting area available. When I was trying to contact Air India office they were not ready to listen and they were very rude and arrogant. I’ve been living abroad for the past 6 years and travelled with Malaysian, Singapore, Thai, Cathay Pacific and Sri Lankan airlines and never faced this kind of a problem. I was so unhappy with the customer service they have provided to me and finally when I demanded that I’ll lodge a complaint against the airlines they finally allowed me inside the airport.

This is going to be my first time flying with this airline. I booked my flight several months ago from NY to Delhi. I'm flying tomorrow and just got an email stating they moved my flight a day later. What the **! They already moved my flight time an hour later couple of day ago. I need to confirm my seat but they won't answer and it's been 20 mins. I'm really frustrated and skeptical about flying with this horrible ** airline. They have no respect for people's time. ** service. If I wasn't flying tomorrow, I would just cancel my flight with them. ** airline. They should be banned. **.

I travelled from London - Bombay - Chennai after Air Canada flight from Montreal. I went to Bombay to check for my bags and there wasn’t any. I asked the baggage officials on Bombay and they asked me to file a complaint at Chennai as that is my destination. I went and complained at the Chennai Airport and signed a property irregularity report. It’s been 3 days now, no one is picking up the call in both Bombay and Chennai.

Worst experience ever, I has 2kgs extra and there was another family ready to take my entire luggage but these people didn't allow the flight from Chennai to Delhi is Boeing and was next to empty and they still rather than cooperating charged me for 5kgs. It was a 9:05 pm flight from Chennai.

We are 5 senior citizens (1 heart, 3 diabetic, 1 arthritis patient) aged 63-83 years were travelling from Pune to Kathmandu by flights AI 852 and AI 215 on 25th May 2019. We were given boarding passes for both the flights at Pune airport. Meaning that we had confirmed seats in Delhi Kathmandu flight. However at Delhi airport just before boarding the plane we were stopped at the gate and off loaded for technical reasons. Exact reason was not told.

On reaching Kozhikode on 16/4/19 by AI581 received my luggage badly damaged. Your staff accepted their fault and prepared PROPERTY IRREGULARITY REPORT with assurance of forwarding my case to concerned authorities for suitable compensation but even after a lapse of 47 days no response received from Air India. I also sent mail to Kozhikode authorities but no avail. Pls look into it and provide suitable compensation. Waiting for your reply.

Our flight got delayed by one day. There was no proper information given. We were supposed to leave on 31st May morning. It got delayed to 1 June the next day. Till 31st May afternoon, we had to wait for the Air India staff to come. The customer service phone number is a waste. We have to wait a minimum of one hour, and then also no proper response is given. Our tickets automatically got cancelled, since there was no show on 31st according to the computer system. There was no proper management done on this issue. Also, even when it was their fault, we had to wait for almost an hour, before they resolved the issue. Very disappointed and dissatisfied.

Rude behaviour of manager at the boarding area. This agent who is supposed to be a manager. Her name is it Lidya and her behaviour was awful. I am a star Gold member and her response to a question was rude and sarcastic. Such people should not be given such role.

I have canceled my International booking ticket from Hyderabad to Denmark round trip with PNR NO.Z0L6H(AI), on 29/04/2019. But until now the amount was not refunded to my account through which I have booked the ticket. Today when I spoke to the Customer care the person is telling the amount was refunded on 22/05/2019, hence I request you to kindly refund the amount as it is very high time. I have checked with my bank also there was no refunded amount in my account. It is very very time taking process and at the end of the day I hadn't get the refund. I request to solve the complaint on emergency basis and I am very much dissatisfied with the services.

I was having a connecting flight from Mumbai to San Francisco. Flight was expected to depart on April 29th, 10AM. I got a mail at 4 AM in morning regarding flight cancellation which was 6 hr before flight. I called Air India at 6:45 AM and was notified that flight was not cancelled. It was delayed. After an hour they called me back saying it was cancelled and I end up booking Vistara flight for 20000Rs from Mumbai to Delhi. Well I tried to reach Air India at least 5-6 times over phone and they asked me to write a feedback form. I tried to fill feedback form twice but there has been absolutely no action either on form or via phone. I have to say this is my worst experience yet and I am not flying ever with Air India.

I contacted customer care to update my father's ticket to change place of origin from Chicago to SFO. Since there is no option to make changes to the tickets online, I contacted Air India customer care to do the needful. To start with, the customer care phone service is simply terrible. Takes forever to get hold of an operator & then the wait time after the operator places your call on hold (and this happens several times) is just too miserable. Sometimes the call including the wait period goes on for over 30 minutes & even worse the call gets disconnected at times. It's like you have to experience the torment yet again.

By far, this company is the best image of the many disgraces that this country carries. Utterly dismal and extremely rude customer service that makes changes without your knowledge and does not inform you. If you spent your money to buy tickets, you are better off forgetting about it. I have been trying for the past 37 working days to-date to even talk to a customer service representative at the 1800-223-7776 number. NO ONE ATTENDS TO YOU! I have been battling to get a refund for a ticket that I rightfully canceled due to uninformed itinerary changes by AI. I wonder how they can operate in the USA with agencies like BBB functioning in good stand... If this is the situation with their service before flying... I don't even want to imagine the in-flight experience and the 'reliability' of the aircrafts that such a defunct company would purchase. Makes you think of flying with them as a suicide mission. ** AI.

I have submitted several request for refund for tickets with the requested ticket numbers I sent a cancelation notice on March 8 at 1153pm. Flight was not due to depart MOB until March 10 at 915AM. Their cancelation policy states you must cancel 24 hours prior to flight....do the math!!!! They are saying the 2 tickets were "no Show" and I can not get my full refund....It is now May 20th and I have yet to receive a dime back. I am a member of AI but will cancel and never us them. I and my travel companion did fly our AI flights. The other 2 tickets I'm trying to get refunded was due to emergency surgery which took place on March 5 and doctor said she could not fly companion stayed with her. I submitted all medical documents to AI as well. This is not right!!!

On May 11, we were supposed to travel in Air India from Cochin. Flight departure time was 12.20pm. Due to the hectic traffic and an accident we could not reach early. Mid of traffic also we contacted twice the airline officials, requested them some time. One guy who attended the call said they will wait for us till 11.50am. We, somehow managed to reach at 11.54, but the airline Cochin airport customer service agent Mrs. ** and Mrs. ** did not consider us. Customer service agent Mr. ** even insulted me. They were very rude to us. They asked us to move and catch another flight. Me and my wife, 3 year-old son had to suffer a lot. We requested them many times to kindly consider us. Being a professional customer service agent it's not acceptable this kind of behaviour. I requested them to meet the manager but no response from them.

I am travelling from New Delhi to New Jersey on AI 101. Flight is delayed due to technical issues. No one to answer correctly. I am senior citizen - travelling alone and have asked for something to eat/drink and the staff is so irresponsible that they are not listening. Such bad behaviour of staff and worst experience.

Firstly if you guys know your flights are never on time why dont you use a little brain and not have your flights scheduled 15 minutes apart from each other. No wonder I will miss my next flight. Ohh so if you guys change flight we have to accept whatever time fits you but if we wanna change our flight 'cause we know your second flight will be delayed no sir we gotta pay. Why? It's the rules well no **... NEVER EVER GET THIS AIRLINE!!!

Hi Air India, I was not able to catch my flight YR0SB because of undisciplined behaviour of your Air India Staff called Prasanjeet at Kavi Nazrul Islam Airport. I requested 100 times to on board me when I was just 1 min late but they didnt allowed me. When asked for manager number, they denied giving the same. Never had this much of bad experience with any flight. I need my entire refund as soon as possible before I lodge a full complaint. Moreover the flight was suppose to take off at 2.10 but it took off at 1.50. How is this possible. Highly irresponsible people in your team. Kindly refund my money.

We had a terrible experience with AIR INDIA. My son and I traveled to New Delhi to visit family. The AIR INDIA website was not at all helpful. It kept on crashing and we could not do the online check-in. The customer service was horrible as we had to hold the line for around 3 HOURS to get answers to our questions. The flight was abruptly pre-scheduled and it messed up our plans to start with. Once we were on the flight, we did not get the choice of the meals we selected. We opted for vegetarian meals and we were given non-veg. The flight was dirty, seat tray broken and they ran out of toiletries as well.

I went to the Air India office at Nariman point. Had a wonderful experience. A neat and a clean office with cordial and helpful staff. MS ** attended us and helped with all our issues like baggage issues, frequent flyer issues, cordially and quickly. I am really proud of the National airline.

Hello, respected sir/Madam. We booked flight London Heathrow to Mumbai and return. 4 April and return on 22 April. While going time our seat was in last row 51 ABCD all the seat was uncomfortable. Also tv and remote wasn't working, We did ask couple of times to staff. They said, "Sorry technical problem," and our luggage we stick fragile note still they smashed my new rice cooker. I can't believe, it is very poor service. While return going to London again they given same seat 51 ABCD. We told request her to, "We already tried we traveled from Omerga Town Maharashtra 12 hour by car. Please provide another seat." Staff said, "This flight is new Boeing 777." Again we suffered same thing. Same seat.

I was appalled by the lack of cabin services on the international flight from Delhi to San Francisco: 1. None of the TVs worked in rows 30-32 across all seats in spite of repeated resets by the crew. Imagine that on a 16+ hour flight. 2. The remotes did not work and neither did the reading lights. So, I was unable to read as well. 3. I did not see the slightest smile on any of the crew members. They looked like forced labor. This kind of customer service is UNACCEPTABLE. Is this how you are representing the national airlines of India? Shame on them.

I have booked flight return tickets from Newark to Mumbai, I was traveling with my wife and infant son. I had reserved bassinet seat and the seat besides, by calling the call center several times, but every time my seat reservations were erased, until I realized bassinet seats are no more available. You cannot rely on them on seat reservations, and customer service is always heavily queued, no wonder why!! Each call to customer service takes 45-60 mins including wait time. Do not travel with them if you have infant and seat reservation is critical for you.

It's very tempting to take the Air India flight from NYC to Delhi since it's a direct flight and the timings are good. But once you take the flight, you will realize that the 'goodness' just ends with the timings. Rest of the experience is a nightmare. My flight had a bad seat (barely any cushion left), the video screen did not work, and the bathrooms were horrendous. For a 14 hour flight, how can an airline have non-working entertainment system? The bathroom's door sign was malfunctioning. They also ran out of toilet paper and asked me to use paper towels instead. I noticed a person sitting on the flight attendant seat and on inquiry, I found out that they had overbooked the flight and gave him an option to seat in the attendant seat. He had to take the offer since he was going on a wedding and couldn't afford to be late. The hostesses were snappy and curt. My advice is to stay away from this airline. I for one, will certainly do that.

When trying booking international flight ticket for my parents from Austria, I got error after entering OTP of credit card! Amount (more than 100000 is deducted from my credit card and did not get any confirmation email from Air India. As there is no customer service phone number in Austria, I tried calling Indian phone number given on website for other locations. I tried making international call on both numbers (+91-22-25818515 and +91-44-66921455) for more than 2 hours and I could not get hold of any customer service representative! I could only hear recording "your call is important to us, all our customer service representatives are attending to other customers, kindly be online or call again later!" I don't know if ticket is booked or not. I will now try writing an email to customer service and will hope to get response.

Because of Pakistan incidents...our flight was re-routed through Mumbai where we were sitting inside the plane for around 4 hours...altogether we are in the plane for more than 22 hours. We understand the situation airlines are facing because of the circumstances. But what about the passengers. At least let them get down from the plane in Mumbai. Most of the passengers are elderly or children. One of the bathroom was not working. God give your management gang little bit of ”sudh budh”. At least they should be considered about the comfort of passengers too instead of just drawing hefty salaries. No wonder they are facing bankruptcy. Even nobody wants to buy out Air indian. After staying inside the plane for 22 hours I have ear problem - ETD. Thanks to you guys. Their customer service is horrible. It’s very difficult to get connection. Call center never works. We used to take Air India most of the time and we really enjoyed. But not anymore.

As frequently travelling through various airlines it was very difficult to select one best airlines. Air India has not only improvised with the services but they have made the strongest presence in my mind and my selection, Traveling from Air Asia Buying ticket of 17,000 INR. Was not even asked for water. But Having regular experience with AIR INDIA is mind blowing and has forced me to write a thank you note to entire team of AIR India... Starting from Supervisor Desk Shweta to Flight Crew (name unrecognized) all time available for any sort of support. Cheers to Air India. Keep these services to kill other airlines...

We scheduled a round trip flight between Chicago and New Delhi and were given estimated arrival and departure times. These times did not take into consideration that for weeks now, and weeks into the future the airline has not been able to fly over Pakistan because of the war. Air India knew this, but did not modify their ETA and ETD. Furthermore, they sent us a notice the day before our departure from Indian that the flight would be late, thus causing us to miss our connection and incur an addition $2000 in expenses! To add insult to injury, the flight service was terrible, the staff rude check in took 3 hours and the bathrooms were unspeakable. It took us 52 hours to get home! NEVER USE THIS AIRLINES.

On 26th March I was trying to book one ticket from Kolkata to Aizawl on 12 July 2019 but after payments ticket has not confirmed. Can anyone tell me, may I get back my money or ticket will be confirmed. Please tell me.

As per booking flight was Dreamliner and actual was standard one. It was very bad and I choose Air India due to Dreamliner as I am losing 2 full days from my vacation since the flight is in daytime. Now everything has been changed and very boring since there is no Screen as well.

I have booked a Air India one-way ticket from New Delhi to Sydney for 22-03-2019. One can clearly see on the following Air India web link to check the baggage: http://www.airindia.in/Australia_Checked_Baggage_Allowances.htm. And it's clearly written that 40 kgs is allowed but Air India is listening and understanding at all. Worst experience ever. I have to wait for 1 hour on hold to talk to the customer care even. It’s Pathetic experience. Never go for Air India Airlines.

Flight no AI 775, time 8.45, I had to cancel one ticket out of 4 tickets, went and inquired from the respective specs from helpdesk, he assisted not to cancel the ticket as the refund amount was 200 or less... And the baggage counter person gave me 4 tickets and I had informed him the same and returned him one boarding tickets. When I boarded the flight there is no empty seat which ticket was not canceled, if don’t want to provide refund and also assist not to cancel why the seat was filled by another passenger? Please assist.

I flew with Air India on March 14, the flight was delayed and the hygiene of the plane was highly unsatisfactory. The seats were dirty and the window sills were dusty. Washrooms were extremely smelly and not pleasant at all. I have a flight scheduled next month but will surely not be traveling with Air India.

Wanted direct flights from NYC to Mumbai so chose Air India, another alternative was Continental which was $400 more expensive. As I sat I felt the frame of the seat, no cushion left. Seat reclines at its own will. For a 14 + hour flight, the entertainment system was abysmal. Out of the 10 seats on my row, 5 had some kind of an issue with the entertainment system. Being older people on these seats they did not complain and just sat without entertainment. Tried helping a couple but the armrest that holds the plug for earphones was loose and hence the plug was sliding inside the armrest. Just weird.

I travelled through Air India on 4th March 2019 from Delhi to Chicago. My one bag is lost. It has over a week now, Air India has not responded. The phone numbers and email given to us to contact them do not work at all. It's really frustrating to have such bad customer services by Air India.

Direct flight from Delhi to Chicago that I paid a lot for my mother, got "diverted" to Vienna for 90 minutes, so now the flight is scheduled to arrive 5.5 hours late, thus missing her next connection. Upon further digging, I found that the same flight, with the same flight number and aircraft number, and same origin and destination, has been "diverted" everyday for at least 10 days now, and every time it stops for exactly 2 hours. What coincidence right? (Source: **). They charge their customers costs of direct flights and make the airplane stop elsewhere.

I had a flight booking on Dec 22, 2018 from Brussels airport (BRU) to Delhi airport (DLI) with a layover at Copenhagen (CPH) airport. The flight AI158 (CPH-DEL) was delayed for more than 5 hrs and departed the next day i.e Dec 23, 2018. I requested for compensation and meal allowance more than 10 times already at call.del@airindia.in and traveldocs@airindia.in BUT THEY JUST KEEP ON SENDING ME AN ELECTRONICALLY GENERATED RESPONSE stating that they have forwarded my request. This is really disturbing. It has been more than 7 weeks now.

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 Feb from Delhi - London. I spoke to customer services on 9 Feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 Feb. (Penalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaints but that effort was wasteful people transferred calls around and finally hung up.

I traveled from Ahmedabad to Chicago and landed in Chicago (7th Feb 2019) from flight AI-127 that is Air India. I have lost my luggage and I am quite sure most of the travelers have lost their luggage too. It is more than 48 hours and Air India has not been able to track the luggage which sound very weird. I have tried reaching Air India at least 3 to 4 time on call with and have emailed them regarding the issue. However, did not receive proper response. After waiting for hours on call they still did not have any information about the luggage. No one has responded yet. Every time I have tried calling they have issues connecting to baggage department.

I had complain on 30th January about Mrs Arti ** of NTB staff member for her rude behavior and humiliating me in front of her staff. I have not heard any action taken against her as there was not reply on my email from Air India response team. Please note that I will be writing it to the head of depart in Delhi addressing this issue.

This is the worst International airline I have taken ever. I flew with them the second time. My experience didn't change at all this time as well. The flight from SFO to Delhi departed 40 minutes past the scheduled time, though everything incl. boarding was done on time. When it was 30 minutes past the scheduled departure time, the captain informed us of the delay due to some commercial reasons. I wondered what stopped him from informing us of this earlier. They have the worst in-flight service compared to any other international airline. Most of the LCD screens are malfunctioned. Some didn't work at all. The selection of movies, shows etc. were so limited and mostly outdated. The screen resolution would remind of 90s experience.

I have traveled in Air India AI634 from Bhopal to Mumbai. The food which was served comprises of cockroach inside it. When I complained to the crew supervisor, she said, "It happen daily sir and I cannot do anything. You are free to post anywhere." So my fellow passenger has given it to Dainik Bhaskar in Bhopal, I need a call back to discuss in details. Flight commander: - Mrs. Manju **. Flight supervisor: - Mrs. **. Food partner Cheffair (Pathetic you guys are. Shame on you). Copy with my original complain & signature I have given it to Mr. **. I am a pure vegetarian and this goes against my values and Brahman culture.

So, my husband and I were traveling from Kolkata to Bangalore. We were newlyweds because of which we did have extra luggage. The lady sitting at the counter told us that we have extra baggage. We asked her what could be done and whether she could consider a few kgs as we had a prior experience with Spicejet where they did not consider our extra 3 kgs. She started talking very rudely and started comparing Spicejet and Air India services. Then she excused 1 kg and said we will have to pay for the remaining 8 kgs which we did.

I was traveling from UK to Goa on AI130 and AI83 on 31.1.19. UK to Mumbai flight journey was great. But after doing my check in for Mumbai to Goa I was having morning sickness as I'm pregnant so was in the toilet. I reached near the gate when there was 12 minutes for the flight to leave. But the staff didn't allow me to board the flight saying that they have already closed the gate and all. I tried to explain to them my situation but they were not helpful at all. I don't understand how could they stop me from boarding whereas I had already done my check in and there was no announcement.

Fly round trip from NY to Delhi on AirIndia and they do have direct flights. But the amenities were nonexistent. Food was bad, stewardesses seemed overwhelmed and plane was full, but 3 of the 6 bathrooms were closed, so there was always a long line waiting for the restroom. Movie and tv selection was pathetic and everything else, games, shopping, etc was unavailable.

I had confirmed tickets from Chandigarh Pune and back for 27 Feb and 06 March... I have suddenly been informed that flights will now be on 28th and 7th only. How can the airline play around with confirmed tickets and requirement of customers in this manner. Booking ref is...**. The customer care is not able to help and not letting me speak to any senior level. Expecting a helpful response from airline.

I was traveling to Delhi from Kolkata on AI21 in 27 Jan. The staff told us to check in from counter G at Kolkata airport as it is a international flight. To my horror I saw a single queue of around 150 people all waiting for check-in. Only one staff was Manning the counter. It took 1 h just to check in. On top the staff was rude and had no sympathy for passengers who were in queue with old parents or young children. Gov't is pushing gov't players to use AI but it's a waste. They should sell it off. For personal travels, train travel is better than Air India.

Firstly they didnt inform about the delay in flight. Flight which was suppose to take off at 1.35 pm took off at 5.50 pm. No compensation whatsoever. On top of that no meals served whereas as per time schedule of flight they are suppose to give free meals. In name of meal just gave biscuit and water. Do they even understand the inconvenience faced by passenger as some just travel for important meeting. Passengers waited for 5 hours to board the flight and then there was a further delay due to some technical problem. Better they would have canceled the flight and returned money. Instead of causing so much trouble. In fact 1 star is also too much. I feel for such a poor services. Budget airlines are any day better.

I would say I made a mistake by booking flight tickets with Air India, I called them to reserve seat and 3 times and 3 hours on phone, two people told me that they will call me back to collect credit card. Never called. Really really poor service. I would say go with any other airlines. I never had this kind of poor customer service.

AI should be ashamed of itself for using old planes with broken seats on long haul flights from Hyderabad to Chicago. When we asked flight attendant they expressed sympathy but did nothing. Few other observations... 1. Hyderabad check in counters are minimally staffed. 2. Check in crew take forever to process passengers. We saw two ladies miss their flights due to poor handling of paid passengers at the airport. 3. There is lot of commotion and confusion at the kiosks. They could not handle three flights at once due to minimum number of counters. 4. Staff are rude and they let their staff and their relatives to cut lines while paid passengers are patiently waiting. When asked they became belligerent. 5. Monitors IFE don't work in the main cabin. You will be lucky to find a comfortable seat. Main cabin seats are hard and difficult to sit for more than an hour.

We booked ticket to Port Blair from Lucknow. Adding two stops, they booked us from LKO to Delhi, Delhi to Chennai and Chennai to Port Blair. On day of departure 19/12/2018 from LKO their flight got delayed by 1 hour. Anyhow we cope up with them. But returning back was so horrible that we won't be booking with Air India ever. We reached Chennai from Port Blair in morning on 26/12/2018. Chennai to Delhi flight timing was in night at 9 p.m. and it got delayed and departed at 10:10 p.m. and took 3 hours 30 minutes to reach Delhi. Our Delhi to LKO flight was in the morning 27/12/2018 at 7:10 a.m. so we booked deluxe room in a hotel in Delhi but due to Air India 3 to 4 hour delay we got much late but still while moving out to hotel their staff diverted us to domestic transfer though we told him that we booked hotel.

We had a disappointing experience recently flying with Air India and reporting this as a complaint, as well as a feedback to other passengers in similar experience in future. We are a family of 3 (couple + 12 yr old child) and booked our tickets with Air India for return trip from Auckland-Sydney-Delhi-Kolkata-Auckland, departing Auckland on 18/12/18. Each passenger was allowed up to 2 pieces and 30 kg of registered baggage, and we checked in total 5 registered baggage, weighing total 70 kg at Auckland Airport, for all the way through to Kolkata. We were issued boarding passes by ground staff at Auckland airport, and each passenger’s boarding pass had 5 baggage tag no printed.

I am traveled from Riyadh to Trivandrum on 28th November. When I entered 1:30pm at airport, LCD display saying departure is 3.45pm. After one hour display changed to 5.45pm due to flight late. But many passengers standing on row at 3.45pm, because there is no announcement no assistant. Then we informed to co passengers. Finally flight departed at 6.45pm. We spent our 3 hours valuable time in airport. But their response is zero. They are detecting more than 50% money if we are late 10mins. But they late 3 hours? Now I want to change my return travel date, they asking to pay 150SAR. Then what about my 3 hours time? If I spoke customer care from India, they said you want to ask that particular time now finished. What a fantastic service. Because I am also working with hospitality service. If guest spent one dollar with us, they should feel value of one dollar. But Air India???

This is Sonali ** writing to you in account of the injustice and absolute unprofessional behaviour of the Air India staff. We had booked a ticket Mumbai to Mangalore for Dec 8th, 2018 three months in advance for myself, my husband and my father in law. On arrival to the airport an hour and half in advance we were told that there is no space in the aircraft! The lady at the counter left the counter and walked away without explaining the situation. After being abandoned for close to 10 mins we walked around trying to understand the scenarios. The staff never explained anything. We had to figure it ourselves that the flight was overbooked. There was no backup plan on how we would be sent to Mangalore. They told us vaguely that they would check in Jet Airways for seats but nothing is promised.

Worst service. Everytime I call them they are rude. Put me on a long hold and lie. One of their agents promised that since I booked the tickets yesterday the change would be free of cost and I asked for 10 min to confirm it with my fiance. He is in Indian Navy and had to change because he had to leave for sailing. Now I can not even contact him due to network issues in mid sea. And then Air India denied changes free of cost. And still I'm on hold/mute. No one is answering. They have no respect for people who are serving the country. I so hate Air India now.

I never wanted to travel Air India. I checked before I’m traveling from Florida, USA to India, when I called customer service executive he clearly stated I can travel with pet if it is less than 10 kg. I traveled from Tampa to New York on Delta connecting flight and have to take Air India from New York. Staff is rude and not responsible and simply stopped me and said I cannot travel with dog. They refused to speak with travel agent also. They said, "You can leave pet and travel." I didn’t understand how can they ask me to leave my pet?? I suggest don’t travel with Air India. It is already have poor rating. Still doing his best to fall down. Worst management and rude staff. Not at all responsible. I don’t want to give rating at all but it is asking me giving least.

I have been travelling to Air India many times but this time they are very much disappointed me. They charge me extra amount as my baggage is over 25 kg. My baggage was 28 kg. They charge me 525 rs per kg so the total amount I paid was 1575. I want my money refund coz I travelled to Air India from international airports also but there has not been this type of issue came but in domestic why this issue came. I want my refund as soon as possible.

Dear Sir/Madam, this complaint is for multiple reasons as stated below: The flight was delayed by 3 hours 5 mins, originally whilst booking it was scheduled for 7:15 pm and later on was informed about reschedule to 7:45 and 8:45, however the flight left at 10:20 without any further notification. My pregnant wife was traveling and she suffered immense issues due to unnotified flight delay. We had paid and booked a Dreamliner. However despite delay they sent an A320 - a flight with no leg space, no entertainment, smaller seats, no neck rest, dirty spaces etc.

The scheduled departure time of flight AI 469 was 05:20, 12th Nov. I was at the airport at 04:30. After struggling for some time for the boarding pass at SELF CHECK IN KIOSK. I requested the AIR INDIA STAFF at check in counter to help me in getting the boarding pass as there was no one to help at the SELF CHECK IN KIOSK. The staff at check in counter refused to issue boarding pass telling me I was late as time was 04:38. How I could be late at 04:38 when boarding starts at 04:35 for flight scheduled departure time 05:20. Most unprofessional staff, totally government style of working. Air India should close their shop. I was made to miss the flight.

Very rude and uncooperative staff. My flight take off time was 8:50 pm and I reached the airport check-in desk at 8:09 pm. The check-in lady wasted some time but after some urging, she was willing to allow me to check-in but her supervisor standing behind her said no need to entertain me and did not allow me to check in. It was an urgent trip for me as I had to report to job the very next morning and he said: - "if your trip was urgent you would have come earlier". If I am spending 7000 rupees at least I can expect is to be allowed to check in if the aircraft is parked in the airport with another 40 mins of time before takeoff. It takes at least 15 min for the process of boarding to be completed and I was just 2 - 3 mins late to the counter closing.

This is such a pathetic airline I must say. This I had called airline for getting some information for the upgrading seat. This people disconnects the calls without prior information. I felt like using slang for them. I had called almost 5 times but same thing happened. Stupid staff, stupid service. Fool staff. Jayanti, Venkat, Sharad, Shaktipan, stupid.

My flight was to depart at 5am in the morning and I reached the airport at 3.50. I was there in the queue for the boarding pass. NO final call or announcement was made. I needed to fly in emergency. I went from one desk to another but none of them did anything even when it was only 4.15am. They only asked me to book another flight. Staff was very unsupported even when I reached on time. I had to book a very costly ticket of GoAir after that. I won’t recommend Air India ever to anyone.

I am Australian. I was traveling from Indore to Dharamshala and had booked flight from Indore to Delhi and Delhi to Dharamshala (Air India). I pre booked in advance to avoid any issues as I had to reach Mcleodganj at 1 pm. Flight was supposed to be scheduled at 6.30 but then delayed by 4 hrs and there we are sitting at airport. It is 11 am and the ground staff are not helping. I called customer support as mentioned and spoke to a girl called Jayanti where she said she cannot register a complaint. Who is going to compensate for my time and money I have spent and if my commitments are getting delayed.

I bought 3 tickets on the mobile app. All seem fine then the money went off my card but received a message that the ticket was not successful. After calling to India at a massive expense I was told, "Sorry the tickets were canceled." I have to make a booking online rather than application but how can I do this? The money was already taken from me. No one that can speak on the phone was willing to help. They said email and they will refund but it will take 10-15 day? WTF!!! This is totally and utterly ridiculous.

The flight was the worst I’ve ever traveled in. The airline has resorted to extortion of their customers now. Due to their internal misconduct, I was charged an extra 20,000 rupees at the airport. I followed exactly what the customer service told me and I got charged an extra 20,000 for no reason whatsoever. I am extremely disappointed as a consumer and I know for a fact that I’d rather pay more for another flight but I will not be traveling in Air India again. The Air India officials are extremely rude and do not know how to speak with their customers. The flight was the most unpleasant experience I have ever had.

Their extremely dysfunctional website would not take ANY payment. My credit card company showed no attempt at payment, though they claimed it was on my end. No e-ticket or confirmation, yet saw a charge show up on my card!! Further emails, phone calls (from USA to India, etc), still after 5 days, no ticket. Then they "cancelled" my non-confirmed, non-existent ticket and still CHARGED MY CARD! Big hassle now to dispute and reverse this theft. Some interesting games going on here. Never, ever will go near Air India!

Airline confirmation # ** flight from IAD Aug 31st UA 1972 delayed. Missed my connection UA 48 EWR to Mumbai. Denied hotel accommodation expenses, had to spend $115 dollars plus taxi and food expenses $50. Was booked on AI 144 2.15 p.m. for Sept 1st. Had a lot of hassle because the person didn't do a good job. Had to go United counter 3 times because AI denied they had seats. Said it was booked and voided. Visited United baggage dept twice to make sure they reroute the baggage to AI and was assured that it would be.

We had booked tickets for our parents from Del to SFO. Our parents are not ambulatory. In fact father had a major heart surgery 2 years back. So we booked special seats for additional $108. On the day of travel Air India did not provide the seats for which we had paid. In fact, even though our parents raised their concern the lady at the counter conveniently declined saying that "all the seats are the same"! Even though we paid for the special seats, they were given general economy seats. To add more to it, they were given seats which were not next to each other. i.e. for the next 16 hrs they were not sitting next to each other. P.S. it would have been ok if the seats were given to someone with medical conditions etc. But nope that was not the case!

I traveled from Amritsar to Delhi using Vistara (at 15:25 hr). I clarified this with two AI staff (AI check-in & AI office) prior to boarding Vistara. ATQ AI staff did NOT inform me about no show charges ($550.69) that I had to pay later at Delhi Airport to board flight to Washington D.C. If same was communicated to me at Amritsar Airport I could have boarded AI flight at 19:00 hr instead of Vistara at 15:25 hr. Please clarify your stand on this issue as I am considering to seek consumer court. I submitted my feedback/complaint Sept 5th, 2018 to AI airline, however this request was closed on Sep 17th, 2018 without any communication to me.

Dear Air India, I was flying from BOM to MAA on the 16th September on flight AI094 at 7pm and after I received and opened my Vegetable salad, there was a WORM in my tomato. I have a picture of the same incident.

Flood affected Kochi airport. Was closed until 29th of Aug. (The airport did a great job of announcing the closure and reopen dates unlike Air India.) I called Air India several times to confirm my flight for 30th of Aug from Kochi to Delhi and Delhi to Washington D.C. but no one knew anything and all I was told was that they are rerouting all passengers. I was reissued ticket with multiple layovers for Sept. 4 from a different airport.

I am a Keralite settled in US and was in Kerala during the floods and worked as a volunteer collecting essential materials for relief camps. My return flight to US had to be rescheduled from Kochi-Bombay-Newark to Coimbatore-Delhi-Newark as Kochi airport was closed. Air India charged $760 for the rescheduling even though my wife explained the situation. There was more than 24 hrs stop-over in the at Delhi so I requested Air India customer care that I will check in at Delhi and take another flight to Delhi on my own expenses so that I can spend time in Kochi working in relief efforts rather than waiting in Delhi for a day for my connection flight. Air India customer care said that is possible and there is no additional charge.

I generally prefer private airlines like Jet Airways or IndiGo or even SpiceJet while travelling through air. But due to LTC compulsion being a central govt. employee, I traveled with Air India on Aug 10 (outward Mumbai-Kolkata AI675) and on Aug 19 (Return Kolkata-Mumbai AI676). Since I was travelling with my wife and two sons aged 7 years and 1 year, it was utmost important for us to get our seats together on a single row for the sake of convenience. For the outward flight, while booking I selected seat nos. 23ABC whereas for the returned flight my selection was seat nos. 15ABC, as printed on my e-ticket. There was no warning at Air India website stating that these pre-selected seats are subjected to change without notification to passengers and nor it was mentioned that prior web check-in was mandatory for confirmation of the selected seats.

I'll try to be brief. July 26 2018 I was scheduled to fly from Dharamshala to Delhi via Air India, and then catch a flight to Egypt through another airline. We waited for the delayed flight, were loaded onto the plane, and then removed and made to wait for hours. After hours of waiting we learned the flight was canceled. I had arrived that morning, and was forced to stay until 8pm because they would not help me or give me any info. Finally, after spending the day waiting, they told me to come back in the morning and they'd help once I got to Delhi. They assured me they'd called the next airline to alert them I had been grounded. They arranged transportation for me the next morning- which arrived 25 minutes late.

Hi, I am traveling from Hyderabad to Jamnagar on 1st Aug 2018. My luggage was damaged and bag was torned. Flight was dirty from Bombay to Jamnagar. All food particles on the seat and on the seat belt. It was very uneasy to sit on the seat. Thank you.

I was traveling to Hyderabad from Chicago on Air India flight. The entire travel experience was a nightmare. I had called 2-3 months prior to my travel date and got seat assignments. However when I reached the airport I was given a different seat. Ticket agent was rude and told me, "This is what you get. Not sure what happened to your seat," and the that the flight was full and I had to travel in the assigned seat. This was just the beginning of what was the most horrible and unsafe experience. The seat assigned to me was damaged, and the backrest was permanently in a semi-reclined position. The seats in front of me were broken. Entertainment system was completely broken and was not functional. I had asked the air hostess to help but they could not. One of them confided that the flight had this issue and was not fixed in Chicago on arrival.

My sister came from the Toronto on 05 July, when she changed the domestic flight from Mumbai to Ahmedabad, Mumbai boarding counter (Name of the person is "DATTA") gave her the boarding pass and not given baggage pass as saying "it's stick on your baggage and your baggage would be reach Ahmedabad with you". But when she arrived on Ahmedabad Airport baggage were not came with the flight. She tried to made complaint but Air India staff gave her the mobile number for further inquiry. Till the date no one able to give the location of the baggages. Air India staff intensively steal the baggages by not giving the luggage pass and I recommended to set inquiry on the Datta who MIS-handle the Air India boarding counter for steals passengers' luggages.

Dubai to Chennai AIR INDIA scheduled to depart at 11:30 PM UAE time (3rd July 2018), check in and other stuff everything completed by 10:30 PM. Flight did not even start till 7:30 in the next morning, yet to get the final timings from AIR INDIA team. Because of school vacations starting, most passengers are comprise of kids, infants. AI team has not even updated passengers about the delay though they are aware of the delay during check in process time.

Flight from Hyderabad to Belfast City via Delhi and Birmingham dated 30 Jun 2018. Air India offered the worst possible service on the return flight. It all started when airline agent didn't check the baggage through to the final destination and I had to pick up the entire lot (6 bags) plus 2 hand luggage, baby changing bag and the laptop bag also while handling a toddler. Add to that the flight was delayed by 2.5 hours from Delhi to Birmingham and the onward flight from Birmingham to Belfast missed. Had to wait for several hours before some lady with half information and no patience booked a hotel for us to stay overnight and booked the next flight at 18.45 next day (even when there were 3 other flights from the same airline available at earlier times).

On 14th of June, 2018, I was traveling from Mumbai to Newark USA. My Flight number was AI 191 and the time was 1:30 AM. On June 13, at 10:30 PM, due to my health problems, I have upgraded my seat to first class. My seat number was A1 but unfortunately, I was the last person to board because flight was full and they asked me to wait. After boarding, the in charge for food, came to me and said, "Since you are the only passenger in first class I will not be able to give you first class meal." What can I say? I did not say anything. It just hurt, after spending so much money you don't get the proper service. Since I came to USA, I have been communicating with customer care in charge in Mumbai but she said, "We will get back to you when the investigation is done." For the proof, I sent her my electronic ticket copy along with a boarding pass but so far there is no respond from her. Finally I gave up and decided not fly again by Air India.

One of the worst airlines is Air India. I booked my mother's ticket through OneTravel.com. Her flight was from Amritsar to New Delhi departing Amritsar 7:10 pm arriving New Delhi 8:10 pm then departing New Delhi 3:30 am to SFO. She traveled to New Delhi via taxi and got to the Delhi airport at the same time her domestic flight would have arrived. Air India charged her another $650 because as per their staff they have to re-route the flight for her in Air India database. If a passenger does not take a domestic filght they automatically cancel the international flight regardless of passenger showing up on time. They will tell you that Air India staff is trying to help you get on the flight by paying charging more money.

Complain about flights: AI 0144 (Newark to Mumbai) and AI 0607 (Mumbai to Bengaluru). We had booked ticket 5 months in advance and had done seat selection. Seat got changed at the time of Web Check-In for both the flights. ** From other reviews, this looks like normal practice from AIR INDIA. SUGGESTIONS: Make your website's web-services (booking and web checking) communicate with each other to keep the traveler seat selection. Please remove "India" from your airline name.

AIR INDIA - The airline which is constantly bombarded by passengers with negativity. But, my friends - As a father of 9 year old daughter who decided to trust his Daughter's first solo flight, all the way from Chennai to Paris via Delhi, I would say - The Airline is awesome. The ground crew (Gayathri & Bhavani to name a few) were highly supportive, caring and friendly and made my daughter to feel the airport a place to be relaxed and enjoy. They are excellent in handling UNACCOMPANIED MINOR. When my wife asked my daughter about her inflight experience - she narrated the entire experience in one line "Mom - they took care of me, better than you". The final verdict - for an unaccompanied minor, I will trust Air India for sure. Thank you Air India - you guys made my daughter's maiden solo journey memorable. Love you folks - be proud.

I have booked bassinet seat 2 months in advance for my wife & 1 year old son who are travelling from Chicago to Delhi. When I went to do the web check-in, a different middle seat was allocated to my wife & Air India staffs are not assigning back the bassinet seat. They took-off the bassinet seat without informing us and customer service agent is saying it's not Air India's responsibility to inform customers when seats changes. It's automatically done by system and they can't help. I have to go to airport counter to get the bassinet seat. What if the bassinet seats are all booked by then? Why did my seat was taken off in the first place, that too without informing me? Why would anyone book the seats in advance?

Very terrible airline!! I will never travel with them again. Cancelled my transfer without informing me and then tried to put me on a flight that was 24 hours later. Due to this I missed the reasons for which I travelled to India (due to prayers for my late grandfather). They have been rude, unhelpful and have very poor customer service. The so called manager at Delhi airport walked away from me when I was talking to him!! No customer skills at all. I have put in a complaint and still have not even received acknowledgement from the department who are supposed to be dealing with this. NEVER FLYING WITH THEM AGAIN.

I Mr. ** from Lucknow, I booked two tickets from Lucknow to Bhopal in Air India flight, flight depart before time the timing was 4 pm on 28-03-2018, flight depart from Lucknow before time depart time were 4 pm but flight depart before time and we don't get any information from Air India of before depart. We are very upset from Air India team. They are very unprofessional person. They are not ready to help us out. They argue with us instead of helping us. I file a complaint against Lucknow Air India team. Kindly please refund my amount as soon as possible. Otherwise I will go to court, the ticket no. is ** Mr. Sanjeev **. Hope for satisfying solution from your side.

I generally travel by Emirates or Qatar but unfortunately needed to book Air India to travel from Washington DC to Delhi. Before traveling I heard mixed reviews about this flight. This will be my first and last flight with Air India. I traveled alone with my 2 yr old and had a hard time with the flight, not with the kid. There is no proper greetings or service. The restroom was so unclean and horrible. The screens are not working. Many people got bored without entertainment. I'll never and ever will travel with this airlines. Don't recommend Air India to anybody. I would have given 0 stars to this, not even 1 star.

Major security flaw at Air India, Pune airport. While flying from AI814 on 9th March from Pune to Chandigarh. Air India issued me boarding pass of some other passenger as "Vaishali **" and I boarded the flight with same boarding pass and no one checked.

I traveled on February 27th from Newark to Hyderabad via Mumbai. The headphones don't work the screen was broken, none of the buttons would work. The flight attendant's response was "let me reboot the system!" which seemed like a generic response that they are conditioned to say every time people complain about screens. Of course nothing happened and I had to travel 16 hours with a broken seat and no entertainment. In fact more than half of the screens were not working. Utmost disgusting cabin and restrooms. The toilets were so dirty. Absolutely unusable. I understand that the passengers are responsible for the mess but the crew didn't take any effort to stop or clean it up. After reaching Mumbai I checked out my baggage at the Mumbai International Airport and erroneously picked up a suitcase which had same color and brand as mine and checked out of immigration.

Before booking the ticket, I checked past week departure history of the flight using Air India website. The website showed departed on time which made me book the flight. While entering the airport, a security guard informed that the flight is not flying from weeks due to bad weather conditions during that season. I was shocked and worried since I needed to board an international flight from Delhi. Well, I inquired from Air India staff about today's flight status and got a diplomatic answer saying uncertainty in flying. The flight was delayed by 1 hour approximately.

My office had booked a flight ticket for official work from Chennai to Bhopal (connecting flight via Mumbai) on 30th Jan 2018. I reached Chennai airport around 8.30PM and my flight departure is 9.35PM. As I met with an road accident around 8.10PM nearby airport still I manage and reached airport one hour before departure. Once I check in at Domestic Airport gate I came to realize that I need to go to international gate. It is more than 500 meters difference from Domestic airport gate, and I ask for help from Air India staff, they help in their way, ask me to ran fast to reach to get my flight. And also I managed and reached the gate at 8.40PM.

pay more for another flight than dealing with this unreasonable customer service. This corporate is at another level of cheapness and bunch of thieves. Their policies are their very own. This was extremely upsetting and I was really surprised at their cheap behavior. I WANT reimbursement for my unused ticket!!! Why am I paying flight or airport tax when I did not use the airport services??? Why is this airline eating my tax money???

Today, 12th Jan 2018 on flight number AI 104 I had asked for wheelchair. Firstly they made me wait for 30 minutes. Furthermore, the officer was obnoxious and gave me blunt responses every time I requested to make it fast. Then, when I said that I am going to report this she told me to go ahead. This is absolutely unacceptable behavior.

In future if Air India offers me free non stop flight from US to India, even though I won't travel with them. The 1 star I gave because of their food quality only. Other than that everything is horrible. Broken TV/remotes, broken bathrooms, old planes. And the worst thing is their rude staff especially in India. US based staff still have some common sense. But India staff is purely worst. They should be fired after it becomes private. AI intentionally cancels alternate days flight or looks for the reason to cancel so that they can consolidate traffic of two days, and they don't value people's time.

My mother travelled from IAD to HYD (Via Delhi) on 13-12-2017. We booked the ticket with wheelchair option, and also notified at the time of check-in to the Air India representative, and from IAD - Delhi has provided wheelchair, but during transfer from Delhi to HYD flight...Air India not provided any wheelchair to my mother, and my mother is arthritis patient and she not even walk for 1000 yards. She requested and begged for wheelchair, Air India crew don't even have any courtesy to provide wheelchair to my mother and she suffered a lot as she walked with her luggage from terminal to terminal. It's worst experience with this Airlines. I will recommend not to travel if you are fully depend on wheelchair.

My family travelled to India Amritsar on Air India. On arrival they waited 3 hours along with other passengers for their luggage. When they got home they discovered their locks had been tampered with. Items had been stolen from their luggage. They've complained to the airline but we're not getting a response. Emails are being ignored. Can anyone help with how or where we can log a complaint? Phone line is terrible. Operators don't have training to deal with calls.

Today I received a mail from Air India about the change of schedule of my flight from Delhi. Since, I will be taking Air India as a domestic connecting flight from Delhi to Nagpur after an international flight, I don't have enough time to make it with the new schedule. I called the customer care and asked the refunding policy. They said, if the flight schedule change is more than 61 minutes, they will refund full amount. Otherwise, it is considered as a regular cancellation. (Means, I will lose more than 50% of the ticket fare!!) The flight was scheduled at 6.10 AM is now rescheduled to 5.25 AM (in effect the difference is just 45 minutes). This 45 minutes is important for traveler like me to get a connecting flight. So, I am forced to cancel my ticket by losing more than half of the ticket amount.

Me and my daughter travelled from Delhi to New York on 8-Oct-17 on seat number 43J and 43K. Ear phone plug was broken for us. Moreover all three lights of our row were not working. Flight attenders were very rude, with no smile at all and no solution for any problem. Usually flights try to make journeys comfortable for kids. But Air India makes it worse. My daughter had to sit in dark all the way.

I was to travel with my 8 months baby in Air India AI 780 flight from Hyderabad to Kolkata on 9th Oct at 13:05. The flight got delayed due to bad weather condition at Kolkata. The Air India staff didn't inform me prior arrival to the airport, otherwise I would have not travelled to airport. I haven't got any compensation for the delay. I am carrying 2 luggages and 1 cabin baggage, while asked for the cloak room they said I have to pay for using the cloak room. I asked for access to lobby as I need to feed my baby, the staff says cannot use it unless I checked in. I cannot check-in since the flight is delayed and cannot access the airport facility since I haven't checked-in.

In spite of hearing several complaints over the years, I decided to fly Air India from New York to Mumbai and back for a last minute emergency trip. I hoped the flight would be better than what I had heard, but I was wrong. As soon as I boarded the flight (AI 144 from Newark to Mumbai), I realized my seat (23A) was broken. The under side of the seat had been ripped out with the life vest lying on the floor. I tried to tuck in, but the life vest kept popping out. When I complained to the flight attendant, he tried to tell me to fix the life vest by cramming it under the seat! Seriously? It was an uncomfortable 16-hour flight with the life vest pressing against my legs the entire flight.

I arrived from Syracuse with roughly 2 hours before connecting to Air India for a visit I had been planning for over a year. When checking in I was asked for my Visa. I thought that was already taken care of since I had never had to use one prior being my visits to other countries were done while in the Marines. I was told I needed to get an emergency Visa from the consulate on 64th street and that my baggage would be held for me while I took care of it. I took an Uber there and was not greeted with a friendly atmosphere but more with an inconvenience. I was told that I needed to get 2x2 photo and $203 exact cash. I ran around looking for an ATM and finally found one then the photo was impossible but managed to get one thanks to a teller at Citibank on 5th.

On August 15, 2017 I was travelling from Mumbai to Delhi AI 660i and onwards to Toronto Canada on a business class ticket. Air India Staff informed me my baggage allowance on business class was one piece 23 kgs. However online on check in it is clearly stated 2 pieces - 32 kgs each. I informed counter staff and Manager on duty that I had called Air India and also referred to their website. They refused to accommodate my request were rude and insisted I pay for excess baggage which I refused. As a single female travelling by myself they caused me severe stress at the counter and they kept calling some people to show me they were trying. I waited for over an hour and nearly missed my flight. Finally I got help through a family member who called the General Manager and he allowed me to catch my flight.

I had to travel India on an emergency to perform final rites to my deceased father in India. I am the only son to my parents; I received the news of my father’s death around 17:30hrs on May 01, 2017 and I had to make necessary travel arrangements so as to, perform my father’s final departure from this planet. I take this opportunity to appreciate my ticketing agent Mrs. Ekta ** of (SKYROUTE TRAVELS SCARBOROUGH), for her tireless effort in response to my request of travel. A confirmed e-ticket was booked for travel - flight number AI7316 dated May 01, 2017 at 23:10hrs, operated by AIR CANADA.

From booking they restrict you. Shows online rates but when you click they say not available, means you must book it from bookies. Things are never safe if you are giving in. Air india steals my things but when you give complaint no one react or anything. It's normal for them anyways. Worst airline to choose or fly from.

We flew Air India on 27th June from Delhi to London, seat number 30J and 30H seats were so uncomfortable. We told flight staff to change our seats but they didn't and TV screen wasn't working. That was reported to flight staff. He try to reboot few time but he couldn't make it work. 9 hours we were without any entertainment.

Team, 3 issues so far before even they reached to USA now. 1. Flight delayed and no communication on this. Very poor service. 2. Reserved seats and confirmed with AIR INDIA and when they onboarded, they give different seats in different places for my parents, which is very bad for seniors to travel for a long trip with cheating behavior.

They just do what ever they like!!! If you are choosing them to travel anywhere that means you are fully responsible for the risk or whatever. They don't take any responsibility whatsoever??? They cancelled the ticket one night before and didn't even bother to inform their passengers. My mum got to know her flight is cancelled actually when she reached the Air India counter. Missed her next flight and then also connected flights. She had to travel 2 days later and also had to pay $800 extra charges to further international flights... I don't recommend them at all.

I flew Air India on April 29th. As soon as I entered the plane I went to my seat. The monitor was not working. I can do anything in the plane. I went all the way to Korea from Delhi, had no TV. They will not even move me. I told them they made a report, never apologized didn't do anything. They treated me like I was some kind of crap didn't exist. This was the worst service I could imagine in my life. 3 staff really mean to me. They gave me a used blanket when I asked for a blanket. When the plane stopped in Korea I noticed they were cleaning up the plane and they were folding up the same blanket which people have used, the dirty ones. I got so disgusted I threw up in the bathroom.

I recently discovered that my round trip ticket was cancelled at the last moment. We booked our ticket on November, and I called twice on customer care but they refused to do anything regarding this and willing to refund money. But who the hell is responsible for this loss, They have earned a big interest from our money and yet we still have to seek for other flights on costlier rate. This time I have to do something. I will definitely report to consumer appeal. I will never prefer Air India again in future.

Again another surprising initiative by Air India. They are giving 50% discount on Senior Citizen ticket. Discount terminology is '50% of Economy "M" RBD basic fare' (http://www.airindia.in/senior-citizen-concession.htm). I have a plan to visit Delhi during this winter so I try to avail this discount from AI website for my parents. I noticed that for CCU-DEL round trip the concessionary passenger's base fare is 18,512 INR where as the non concessionary passenger's base fare is 3999 INR. So if I apply 50% Senior Citizen concession on the base fare, it will be 9256 INR. I was surprised and call AI customer care, they clarify me that this discount is only applicable on Maximum Economy fare. I am amazed.

that whole night with comments like she did a fraud trying to board the plane when her flight was two weeks later.

We were flying from Singapore to New Delhi on Air India. When we arrived at the airport we learned that we needed a visa (which we didn't have) to stay in India. The Customer Services Supervisor (Malisa **) was WONDERFUL in helping us to change reservations so we could fly on our original flight and connect to another the same day. We found the flight attendants to be very responsive. This was the best airline food I have ever eaten (It should be noted that we were in business class)!!! We will fly Air India in the future and would recommend our experience to others.

I used to think bad reviews of Air India is overhyped. But I was so wrong. I flew from London to Mumbai via Delhi and this has been the worst travel experience ever! Flight delay is probably the least severe issue there is with Air India. The toilets were so dirty. Absolutely unusable. It was the Boeing 787 Dreamliner... Which is supposed to be the most latest and advance aircraft. But Air India made it look so terrible I started doubting Boeing.

An Incredible Journey from India. It had been a great family holiday, no plans, warm seas, good food and everyone spending time doing just what they wanted. My wife and I have always loved India and the Goa coast offered just enough Europeaness for our girls of 12 and 8 to find areas where they were not overly challenged by too many cultural shocks. Having spent many years working India it was always part of my intent to introduce our girls to a special and ancient land at an age when they would remember it and I know that India did not disappoint them.

Extremely disappointed with my recent and probably the only flight experience with Air India between US and India. Zero customer service and utmost disgusting cabin and restrooms. I understand that the passengers are responsible for the mess but the crew didn't take any effort to stop or clean it up. The ground staff was clueless during onboarding and displayed poor management and coordination.

I tried making a booking from Delhi to Chicago 3 times from Air India website and all the times my money got debited and I never received a confirmation back and I have to face lot of issues calling Air India again and again about my money but nobody helped me at all. Air India call center did not help, just giving false commitments that the money will be back in 24 hours, wait for another 24 hours etc. The Call Center Floor Manager Prem have fixed sentences on all the things you say to him, "Sorry Sir I cannot do anything" and when I asked for the escalation email he said "we don`t have any escalation email or complaint email". And when I asked him to transfer my call to this supervisor he said he is the top management and he will not transfer my call. Because of the Air India website issues, I lost my money 3 times. The customer care does not help. The refund department does not help.

Air India is the worst airlines I have ever seen. They misbehave, shout at you, shout at foreign tourists and also the refund of canceled ticket is ZERO. They never accept their mistakes and never provide correct answers. I had my ticket canceled at Mumbai Airport by the immigration and Air India officer. They told me that my refund will be done and luggage was off-loaded. I got my luggage back the next day despite they had told me that I will get after 1-2 hrs. It was ridiculous. Also till now I did not get my refund as I was traveling from Mumbai to New york. They never care for passengers like other airlines do. Days are not far when Air India will be in extinct like Kingfisher due to their attitude and rudeness. My e-ticket no is **.

It was an absolute shame to see how the passengers were treated by staff. India the land of hospitality represented by the most inhospitable staff, too bad management doesn't do anything about it. My own experience of ground staff was horrendous. My bags were a couple of kgs over the limit, I was asking staff so that I could move items around so as not to pay the 100 dollars extra. The ground staff by the name of Vinod told me that I was troubling the staff. The air cabin staff were extremely rude to passengers.

A worst experience with Air India. I would strongly recommend NOT to travel with this airline unless you are left with no other choice. I traveled from Indore to Dubai via Mumbai (on 10-Jan-2017 with Flight) with my mother on wheelchair with a fractured leg. Very first disappointment was 1.5 hours delay in the flight for Indore - Mumbai. All the layover time lost in the delay and we had to rush with elderly person on wheel chair with so much of difficulties. Why the hack they schedule transit journey if they are worst in terms of timing. The second disappointment was the allocation of passengers with wheelchair in the flight. How come they allocate the middle chair for such passengers? I really don't understand. Though I called up Air India office and one unprofessional customer service person assured me that it’s with the big legroom and near the gate.

I think Air India customer support is the worst I have ever seen. Practically there is no respect to customers. Nobody answers on the telephone #s provided on proprietary irregularity report. It rings several times and gets disconnected (all 3 numbers). I lost my baggage while travelling from London to Mumbai. I had a connecting flight to catch after 3.5 hours. The agent took 2 hours to give PIR as he was verifying several places. I missed the flight. Unfortunately I was travelling with family and had 4 kids under 10 including an infant.

Luggage on flight 191 from Mumbai to Newark International, December 16, 2016, was not loaded in Mumbai for over 100 passengers. Yet the plane was delayed for takeoff over an hour. The luggage not loaded had attached tags and the information could have been e-mailed to Newark, instead, people waited at the carousels for luggage that was not loaded. The line to report missing luggage was huge and moved incredibly slow. Those with connections to other destinations would have difficulty making them. No explanation was given, nor was any apology. The fact the luggage was not loaded was not announced until the end of the flight. We had our cold weather jackets packed in our luggage and were staying on a visit to New York overnight for a visit to the city. I am extremely disappointed in Air India's service.

This is to bring to everyone's notice about the pathetic service that I got from Air India during my travel from Delhi to Mumbai. My flight from Delhi to Mumbai was from 18:00 (dated 22nd Nov 2016), I reached at the Air India queue to get the boarding pass at 17:10 and at 17:26 I reached at the boarding counter. To my surprise I was told that "You are late and now it is not possible to accommodate you in current flight. For more information you can check with the Air India supervisor." I told them that my flight timing is at 16:00 and it's still more than 30 minutes to depart but the lady at counter was not ready to listen and she informed me that "this is an international flight and you need to come at-least 45 minutes before."

Air India is the worst possible airlines. I will never ever be traveling by this airlines again even if it is the last airline in the world. I was just late by 2 - 3 minutes at the check in counter they just didn't let me board the flight. I just want to ask one question. If I would have been a minister or celebrity would they treat me the same way? I just want an answer to this question. I know whatever I am writing is useless because no one cares about a common person because in INDIA YOU HAVE TO BE A VIP TO GET THINGS DONE OR THE LAST THING IS THROW MONEY AT PEOPLE'S FACE. THAT'S ALL. My only point is keep rules same for everyone don't be bias towards people because I have paid my hard earned money to buy a ticket. NOTHING IS EVER GOING TO CHANGE FOR A COMMON PERSON IN INDIA. IT'S JUST HOPELESS.

I was travelling to Hyderabad with my wife & 3 year old son from Australia on 10/10/16 to attend a family funeral. My travel was smooth with Thai Airways TG331 up to New Delhi. Reached 2.15 am at terminal 3. I was waiting for the AI 0459 departing at 6.35am from terminal 3. The person at the check-in counter says that my PNR doesn't exists and is expired. He wasted my time & by the time the team leader lady came to the desk. She asked me confirm at the booking counter. The gentleman at the booking office confirmed that the PNR is valid and the check-in staff can check by themselves rather sending the passengers to them. I came back with the confirmation printout given by the booking office.

I booked two Air India tickets for my parents to join me in US for a holiday. Unfortunately, in the mean while my mother fell ill, was hospitalized and operated on soon after. Her doctor declared her unfit for travel and recommended complete bed rest for the next three months. When I called my booking agent, they informed me that airline cancellation charges for each passenger was $150/person. Unless Air India feels that your case can have a medical waiver. I submitted all the required documents to them and was fully expecting to receive the medical waiver. However to my dismay, I learnt that Air India only waives off the cancellation charges in case of "death".

Worst policies with this gov't. airline. Wrongly typed name on ticket with spelling mistake of just 1 character. Indigo re-corrected the name within 2 minutes and sent the itinerary but Air India being highly rude refused to change that 1 alphabet of name's spelling and asked to cancel the nonrefundable flight and book a new flight. If services are so bad and cannot help on customers on such small issues too, then why would people prefer gov't. airlines.This proves private airlines are much better than Air India. I would never again book a flight with Air India and will make sure none of my acquaintances did.

Worst airlines administration I have ever seen. Flight attendants behave as if they are in a dance bar. They will be drinking free liquor all the time and won't even listen to you. Even if they listen, they laugh at you. They rescheduled my flight from Bangalore to Delhi. I had to literally beg the Air India guys to make some arrangements (has to keep following the guys who was trying to make some kind of arrangement).

On 21 Aug 2016, after waiting for hours at Departure Lounge at Rome, it was announced that Flight AI 122 stands cancelled. It took more than 33 hours for me & my wife to embark AI 1122 on 23 Aug 2016. This uncalled for step caused us tremendous stress, etc. in a foreign land - resulting in cancellation of our connected travels & schedules back home. Our Insurance Agency having taken cognizance, have asked us to get Property Irregulatory Report (PIR). May I request AIR INDIA to quickly furnish it to us. Thanks.

I was returning to the UK from Calcutta, India on the 23rd July 2016 AI 763. When I reached the airport, I was informed that as there was NO business class in this type of aircraft I had to travel in economy class to Delhi where again for my other part of my journey I would be in business class. The duty manager on the day confirmed with me and also gave me a letter signed and stamped that I would be refunded my costing for the downgrade, but unfortunately when I arrived back in the UK and contacted the travel agent to get my refund, they replied to me saying that Air India is not refunding any money to me because of my downgrade because there is a clause 57 in their book which I have never been informed before booking. I am now so angry and feel cheated that I will not be travelling on AI anymore and also my friends and family. I am also going to highlight this theft on social media that the public come to know.

My mother-in-law went Melbourne airport to fly India. AIR INDIA canceled the flight and said, "You can go tomorrow, or maybe next to next day." My mother-in-law has to go same day because of her government job. Air India did not arrange another flight for her. Air India did not refund any money. They eat our 700 dollar worth ticket. How crook Air India is. Air India is eating people's money by canceling their flights every month. Don't book ever Air India. Very ** service and very rude staff, and I don't know who gave them license to run this company.

I have missed my flight due to Air India employee delay. I reached at Delhi Airport for Air India Domestic flight before 1 hour with some extra luggage. After that he delay in processing and replied me that "you are late and flight is closed. Now you can not go on that flight. You shall book another flight then you can go from Delhi to Mumbai." I am very depressed with the Air India Employees behavior. Please help to return my ticket amount.

I had to travel with my infant and kid (5yrs) old alone. Thought of direct flight to India from SFO, so booked in Air India. In the first flight from SFO to India, everything went well (thank God). While coming back in AI 173 from New Delhi to SFO, me and my son got separated so I asked the other parents to switch the bassinet seats so that I can stay near to son who has nausea. The other parents were very kind to switch the seats and both of our babies got bassinets, luckily my baby (6 months) got a nice seat with seat belts. The other baby (4 months) got the bassinet without the seat belt and unfortunately the seat was lean down (actually fallen down one side) and I had to catch before the baby falls (as her mother in restroom, father got separated from the baby coz of the shuffling in seats) down.

Traveled from Kolkata to Sydney via Delhi to visit my daughter in Dubbo. On arrival in Sydney, my luggage was not available. I was told it would be sent home the next day and I should purchase any essential items and keep the receipt. The luggage did arrive several days later with no information available when I called in the interim. I provided the receipts to the airline but after several months, the reimbursement is yet to be issued. I also called to reschedule my return flight due to poor health and was told to show up in Melbourne in person!! I am at my wits end!

Air India: On 14 May-16 we were supposed to fly to Newark (USA) at 2:00 am. But due to damaged runway the flight got delayed by 22 hrs. The way Air India handled the situation was very poor. It is totally poor crisis management. There were too many employees roaming around without any help and knowledge. It was totally chaos and I heard later that they were giving hotels till morning 7:00 am.

I reached the airport at 2:15 and waiting in a long queue. After waiting for about one hour in the queue, thinking that I should wait like everyone is and I should respect the queue as the norm. Surprisingly, as I reached the check-in counter, I found the employee telling me "Sorry the counter is closed and you missed the flight!" The case was the same for me and about 10 other passengers. The employee, as named "Asheesh" was very rude while facilitating this. He was not even looking at me while I am talking to him, typing something on the screen facing him and when I asked him to show some respect and at least look into my face while talking to him, the reply was simply "Sorry I have other work!!"

This is my second email after 11 calls to your call center since today morning. I am in a situation where none of your agents are helping. It was technical glitch for the same asking a customer to pay entire fare is not correct. I was booking my ticket on regular interval with Air India and Jet, but the experience which I am going thru with Air India is very sad and disheartening. While I was booking the page got automatically refreshed while asking for a passport, instead of July I got ticket booked for July. After speaking with customer care for more than 2 hours did not get any support. I am just requesting for a some sort of support to help me to change by 8th of June date to 8th of July 2016.

On April 30, 2016 myself, my wife and two of my kids (6 year and 2 year old) supposed to travel in Air India flight AI 987 from Chennai to Hyderabad. We went to Chennai domestic airport as the travel is domestic. Flight time was 6:00 PM. We tried to go inside the domestic airport entrance at 5:05 PM, but the guard told us Air India flights are in international terminal. Finally we all (myself, my wife and small kids) walked from domestic to international terminal, we were in the queue at the entrance and finally we went to Air India check in counter at 5:20PM, but they said it was closed already and they didn't allow us to board into the flight.

My daughter she was suppose to travel by AI 921 on 5th may 2016. She reach airport by 10 am as flight was at 12.30 pm. She went to baggage counter and weighed her luggage. The on duty staff ronnie ** said it's over excess baggage and wrote 10 kg excess, so my daughter said "I will remove it" and she go back to reduce her weight. When she came back by 10.40 am to counter ronnie rudely says "Pay and come." Then my daughter said "Why should I pay 10 kg as I reduce around 5 kg." So he said "Go and contact on duty manager." When she ask for him he was not there and about 11 am he found him. Then that guy doesn't response her, later about 11.10 am he said "What's problem?" She said "like this problem." So manager said "You have to pay anyhow 10 kg." Then when she argue and make her too nervous. My daughter never cried till now. First time she cried like crazy.

My mother was travelling today from Delhi to JFK, NY. We requested for wheelchair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheelchair and they are saying it's not on the system. We called 2 months ago and I got it confirmed and yesterday also I called to get it confirmed that if wheelchair is there with my mother ticket. Customer service mentioned "yes". But when I called today that my mother is waiting for hours in the airport for wheelchair they are saying we made request but it's not confirmed.

Our experience traveling by Air India was pathetic. We travel regularly by different airlines and this Air India travel was our first. AI0116 from London on 6th March was delayed by 2 hours. Our flight from Guwahati to Mumbai via Kolkata flight no. AI 0773 on 19th March delayed by 5 hours for technical reasons and our flight from Mumbai to London on 30th March flight no. AI 0131 delayed by 2 1/2 hrs for technical reasons and we missed our Air Canada connection in London and had to stay overnight.

On February 9th, I flew from Air India with reservation #**. I was told by Air India Customer service and as per listed on their site: YOU may travel with 2 checked bags and 2 carry-on luggage. When I got to the airport, they stated 2nd carry-on luggage which has to be a laptop bag with working laptop. I had damaged my laptop in India due to which I was not able to turn it on. But there is no reason to have the bag with a laptop in it. Due to which I was forced by Ghanshyam at the counter in order to have the carry-on luggage, I will have to pay $230 extra so I can bring the carry-on luggage with damaged laptop back.

My wife (Parul **) and daughter 15 months (Desna **) traveling from Abu Dhabi to Ranchi. In Abu Dhabi as well as Delhi Airport staff told me "you will got both luggage on final destination" mean in Ranchi, But when I reached at Ranchi, no any luggages. I asked to Air India staff. They told me, "You have to claim on Delhi." And I send all the documents like boarding pass, tickets, luggage pass, passport, but still no any reply. Even they are not reply on phone also.

On December 4th 2015 my grandparents who are 92 years old were scheduled to travel from Delhi to Pantnagar, Uttaranchal. We got to the airport 3 hours in advance and waited there peacefully, until Air India employee Mr. M. ** said flight won't depart due to bad weather in Pantnagar. We were told flight is cancelled and issued a letter signed my Mr. M. ** and stamped by Air India stating flight is cancelled due to bad weather in Pantnagar and we should be provided full refund. Later when I called Air India to the refund, they said that flight did operate on December 4th and we traveled in it.

Undelivered lost luggage that was damaged and inconvenience suffered to retrieve luggage at another address. I traveled on AI 116, AI 19 from London-Delhi-Ahmedabad on 17th Dec. and suffered distress and inconvenience when on arrival my luggage was missing. I filed in paperwork at AHM when AI promised to deliver to my address in Songadh, Gujarat.

Avoid if you can! Check-in nightmare! Our tickets, Air India to Shanghai then United to San Francisco. Clearly stated no charge for up to 2 bags each of up to 23kg. When we presented our 4 bags within these parameters, the desk agent refused to check us in unless we paid an extra US $400. We refused and appealed up 2 levels and finally got checked in. Even though we had arrived 3 hours before departure time, because the whole process took so long, we were rushed to make our flight. The flight itself was not bad. The plane, food and service were fine. Lost luggage! 1 week after arrival, our luggage has never arrived. Is this because of incompetence or some kind or revenge because we did not pay their extra fees?

Our MYQ-BLR flight (AI-9514) scheduled to depart on 01-DEC-2015 was cancelled by Air India on 30-NOV-2015. We were 3 ladies (one senior citizen), traveling with a 3-year-old. We had specifically selected our vacation destination (in Kabini) based on the fact that it was close to Mysore airport (MYQ). We did not want a location that would involve a long drive. We had made a prepayment for 3 days at the hotel we would be staying at. Air India canceling our return flight from MYQ without making alternate arrangements was not only an inconvenience, but also ended up being much more expensive for us. It caused us to:

I travelled from Toronto to India via Mumbai. All of the passengers on my flight got their luggage but I didn't. One of my two bags is missing, so I made a complaint. Two days later I got my bag. It's completely damaged. They break the locks of the bag. Stolen my electronics worth more than 1500$. I tried all the possibilities to make a claim for loss. No response at all. I know Air India is the worst of all airlines... but due to bad fate I made my choice to travel in Air India. I recommend everyone please don't chose this airline at any worst case. I will even cancel my journey but never ever will take an Air India flight.

Air India flight ground staff Mukesh ** was very rude and unruly and refused to allow me to board my AI 8 am flight for which I had reached the boarding point at 7:49am. There was only one paging call made and I had made it a point to rush immediately. Mukesh and his lady assistant seemed to consider it a personal agenda to disallow my boarding quoting 20 mins prior boarding rule. I was travelling in a sick condition and subjected to the discomfort. I had to pay Rs 5500 and book a flight again and this time boarding commenced only at 11:12am for an 11am departure flight. The reason quoted was Air India had some delays. This is absolutely outrageous customer service and Air India seems to be operating as per their own whims and fancies. Would need a revert from Air India staff at the earliest to my mail ID.

I travelled from Mumbai to Newark on 18 December recently. After landing in Newark, I came to know my baggage was removed due to weather related problems and the plane was too full. They told us we should receive the baggage in 2-3 days time. I have been calling them, sent the emails regarding the status of my luggage, there is no reply. It is frustrating I have my medicines and other important stuff in the bags.

My daughter Amelia ** took the flight AI 0309 from Melbourne to Delhi on 17-Dec-2015 but could not get back her check-in baggage on arrival at Delhi Airport. Consequently she lodged Property Irregularity Report with id/number ** and Tag Number **. Please advise the whereabouts of her baggage. Your Bombay Office (Contact Centre) gave me the Delhi phone number 011-49637540 to contact. However nobody picks up the phone on that number.

Being a British, whenever I need to travel to India, I prefer Air India because of its Indian food and people. But sorry to say with my recent experience, I feel scared in choosing Air India flight again for travelling. Recently I travelled in air India from Kolkata - Mumbai - Heathrow, London. As a rule, an international flight needs check-in to be done at least 2 hours before the flight timings and that's what we did. We had flight from Kolkata to Mumbai at 740 pm, and we reached Kolkata airport at 5 pm. When me and husband went for check-in, the people at counters didn't do our check-in. To our surprise, one of the senior officer of Air India told us that the flight which we were supposed to be boarding at 740 pm was actually took off at 5 pm (preponed) and we have Missed our flight.

I wrote a mail to AIR INDIA'S MD, Security lead & HR lead but no one is giving me even reply that's why they doesn't showed me footage & why they wait until footage overlap.

My flight were 1st October 2015 flight no AI 114 from Birmingham International to Kathmandu Nepal. Lost my baggage on that time. Now I came back UK but didn't get my baggage or compensation. I Applied for my baggage compensation but nobody reply my email. My baggage tracking no is **. I want tell everyone don't with Air India flight. Many thanks Air India management because flight was delayed from the Kathmandu then I came Heathrow. Overall very bad experience.

The entertainment system was not working throughout the flight. We had informed at Mumbai itself. The cabin crew stated that they will restart the system. If they had been notified before takeoff, it was their responsibility to get the problem checked and fixed. The screen was not even switching off and we could not sleep due to the light of the screen. We could not use reading lights, place attendant calls, nothing! Terrible experience! Have done video recording as well and can provide the clips.

Travelled from JFK-New York to Delhi, and from Delhi to Chennai. Lock of my one of my baggage was found missing. When opened, my (DSLR Camera) Canon SX60 HS was stolen. Air India is supposed to be a Star Airliner. Travelled on 17/11/2015 by AI-102, then from Delhi to Chennai on AI-042. I had a very good impression and even told some of my friends to try it. After this, I honestly cannot and will not. This will be the last time I travel by this flight. I suspect it was robbed in Delhi Airport during the transfer. I trusted you guys and I request you to probe into the matter and give me some good news or kindly refund the same.

I recently traveled to Bangkok. I was offered some peanuts by the crew which I politely declined as I am allergic to them. The crew member gave me two packs which I handed to the gentleman sitting next to me. He again gave me two packs and this time I kept one and handed one to the man sitting on my left. I was watching a movie when I heard a bunch of drunk men talking loudly and laughing. I could hear them despite the headphones. I looked up to see the man in the crew pointing at me and laughing with the bunch of drunk men about me refusing the peanuts! He tried to mimic what I said and they again had a hearty laugh. Soon enough another drunk man fell over the lady sitting in front of me on his way to the toilet. I don't know what is worse, the air India crew or the uncouth passengers traveling in them. Best avoided.

My parents booked their air ticket to India through a travel agent for attending my marriage in December 2015. They were so excited about the marriage that they booked the ticket well in advance (in May 2015). Meanwhile, in August 2015, my father got diagnosed with Lymphoma (form of a cancer). We have started chemotherapy session for him now. So I decided to postpone my marriage to next year. However, my father is insisting that I should go ahead with the marriage. As a result we contacted Air India to change his ticket dates, so he can comply with his chemotherapy sessions and still attend my marriage. We are ready to pay whatever fees we have to in order to get new dates for my father. However, Air India is not willing to help us at all.

Our Travel was from St. Louis to Hyderabad and was travelling with extra bag for which I paid 200 at St. Louis to United airlines. I agree on this charge. At Chicago airport, my wife and kid were charged another 200$ for the same baggage by Air India. When asked by... they don't have an answer but they still say they have a tie up between them. I contacted customer care and neither of them are ready to return the 200$. Each airlines blames other and finally Orbitz is neither able to help on this. Everyone says sorry... and apologies. Useless people. Greedy for money.

My in-laws travelled on Air India yesterday (10/1) to NJ. I did not receive 5 of their bags. They completed a form and submitted at the counter at EWR airport for the delayed/missing bags. So far, we did not receive our bags. When I called at the phone number they provided on the form, no one picks up and voice mail box is full. Now I am worried. They do not have any clothes and medicine as they packed in those bags. I could not imagine how this Airline still in business. There is no way I can contact them!

I flew from Chennai to Newark with Air India late August 2015. I had 5 checked in luggage at Chennai airport but received just one in Newark. When inquired nobody could give out an exact answer and I received my baggage 3 days after I landed. How does Air India expect me to live without 4 luggages for 3 days? Completely insane. Air India did not even send out a courtesy mail regarding the same on my follow ups. I would never fly Air India again and wouldn't recommend anybody flying thru the same. Highly disappointed.

Bad service, rude staff, lack of experience. Very disappointed.

I am a regular business class flyer in Air India and it's really very disappointing traveling with Air India especially from Riyadh, Saudi Arabia. The front staff misbehaves with customers all the time. They have a counter for first class customers, however it is free for all and the gentleman sitting there is always very unhelpful. To my astonishment last time when I was traveling 2 months back and there was utter chaos in business class line. I tried to reason with the guy about the delay, so his reply was that "even Mr. Ratan Tata has waited for 3 hours because of our services" and also that the flight prior to ours was 9 hours delayed and nobody complained there. It was more surprising for me than disappointing.

I had to take a flight from Mumbai to Delhi with PNR number (YW7V5). I missed that flight because of my ticket was incomplete through Air-India. It was not mentioned that I had to take Domestic Flight from International Airport which never happened in my life before. I went to Domestic Airport before 1 hour 20 minutes as my flight (AI314) Pnr number YW7V5 was at 8 O'clock on 02-Sep-15. After wasting my 20 minutes they told me this flight would go from International Airport. I was shocked. After hearing that I asked them to give me the boarding pass so that I can direct go for security checkup but they did not help me at all after seeing me that I am handicapped. Somehow I reached at International Airport and they charged me 2900 INR for shifting me from (AI314-AI101) rather than helping me without any extra charge while 30 seats were free Plane... One of the worst Airlines.

We (my partner and I) flew from Bangkok to Milan. After boarding a software problem occurred, and we went back to the gate. We sat waiting for update, but no communication had ever been done through the speaker from that moment on. To know what was going on you had to chase the ground personnel around the gate. 3 hours after the ETD we had been told to not worry because the connection flight in new Delhi was waiting for us. Landed in New Delhi. We ran to get the connection flight, but it left already since one hour, and we've got told that the plane wasn't waiting for us at all. At this point we've been told that we had to sleep in the airport hotel (poor food and service) and wait for next day flight.