Air India Reviews

While going from SFO - BOM the flight was new and good. Coming back from DEL - SFO, it was the old, dirty, broken seats aircraft. The crew have 2 uniforms, one in blue and the other in Red. The crew in Red give you warm feeling but the ones in blue look at you like you are making them do chores if you even ask for a glass of water. Not sure what's going on there.

I would give it 0 stars if I can. The most horrible customer experience for online booking cancellation. I had made the booking with Air India website during beginning of the year. Due to personal reasons, I had to cancel the booking. Their website is the the worst when it comes to booking cancellation. I had to make a call to the support center. The representative mentioned that the refund will be issued within 7-10 business days but never heard back from them in that timeline. I had to call back after 10-12 days and they said it's still under process.

I booked a fully refundable Air India ticket from Vizag to IAD for $7000. I contacted customer care to cancel the ticket within the allowed timeframe, but due to a technical error, the cancellation was not processed. I've been waiting for my refund, and after several months of reevaluation, I received only $200, which appears to be the amount deducted for cancellation charges. However, this was refunded as part of the total amount, which is incorrect. During my interactions with multiple customer care agents, they confirmed they could see the notes about my cancellation request and even mentioned verifying the call logs to process my full refund. I have a recording of the call as well. Now, when I reach out again, they are claiming that the case is closed and cannot connect me to the back-end team. Has anyone else experienced such fraudulent behavior with Air India?

If you can, avoid this airlines at all costs. I went to the airport 3 hours in advance & the check in took about 2 hours. They kept changing my lines and then said my visa was not valid to the USA, because they were looking at the wrong page the whole time. The staff was non communicative and honestly the worst.

I would not fly with Air India again, I took a flight from Newark to New Delhi and it was horrible, the sitting where my wife and I sat were broken and extremely uncomfortable. On our flight back to the U.S. I decided to upgrade my seats paying an extra $100 dollars for each seat, the day I arrived at the airport they put my wife and I in seats we had not purchased and were similar to the ones on the first flight. The attendants told me they could not do anything about my seats, when I arrived back in the U.S. I asked for a refund. Basically, I have been asking for a refund of $200 for the past 6 months, the airline always responds with some excuse and has told me 2 different times that my bank accounts don't work, plus they won't even let me know that my bank accounts supposedly "don't work", they only do it to keep me in the process of just not giving me my money. What a horrible airline, garbage airline!

On 30 Jan 2024, we were travelling from DEL to DXB. Once all passengers were boarded, our flight was delayed for more than 4 hours. The flight crew did not communicate and completely ignored our queries. I contacted the airlines to claim the minimum compensation for flight delay under Air Passenger Protection Regulations. They refused to comply with the regulations and rejected my request. We will do our best to NOT fly with Air India anymore.

With my experience I would highly recommend if you want your journey to pleasant, please don't book Air India Flight due to below reasons: 100% flight delay/Cancellation. No compensation. Unfriendly Air India Staff and will not listen to you at all. Flight interior seats are broken, screens not working, urine smell around the cabins etc.... Please avoid AIR INDIA … If you still want to travel AIR INDIA better remember you will waste your money and regret later….

Hyd to Atl via AirIndia - Aug 2024. Worst experience. JFK to ATL connection is broken by Airindia staff and missed my flight with 2 kids. Provided a different flight (12 hrs in New York) from Newark. Both AirIndia flights screen didn’t work. Seat doesn’t recline (at least the little it’s supposed to). No help from Staff to fix it. No refund option. Customer care number is only auto-response, no actual person response. Very expensive. New flight from Newark also got deboarded due to tire issues and another 1hr delay. Worst experience with Air India. I was hoping TATA’s would save Air India. Now I wonder if they made it worse. God save them. Don’t fly Air India until this changes. Not recommended.

This was the worst flight ever.

Very bad experience at check-in/bag drop area on 29th July for JFK to Mumbai flight. I reached at 11:15 AM when boarding was already started and flight was for 11:55 AM but check-in counter didn’t allow me to drop bag even though I was already had online boarding pass. Person lied to me that boarding is closed and will not allow me to go. When I asked my option for next flight then they didn’t entertain and asked me to go to ticketing counter. They didn’t do anything even after 20 minutes waiting in queue then called on phone. They told me no-show and ended up buying new ticket for next day. My PNR OEMI7R. I have boarded again after 24 hours on next day flight and could see that gate closes 20 minutes before departure. AI manager lied to me and wasted my full ticket price.

I was traveling to New Delhi for my father's funeral. My stay in New Delhi had been very stressful due to my father's death. I had been sleep deprived. On my way back to USA, after checking in on July 24 in business class, flight 103, I fell sleep in the business lounge and missed my flight by few minutes. When I arrived at the gate, it was closed, although the plane was still there. I begged to ground staff to let me in but they were very rude and unhelpful. They would not listen to me at all. There were several flights leaving for USA at that time. I asked them if they could help me get on another flight. They showed total apathy. They instead started the deboarding process. They also cancelled my ticket.

I flew Air India from SF to Delhi with a connection to Bangalore in 2022. The flight was delayed more than 10 hours. I live an hour away from airport so me and my 2 kids (4yr old and 9 yr old) came back home before going back to airport. In addition to that, flight was super old, unfriendly staff and bad food quality. Upon reaching Delhi none of the air india staff had a clue about the connecting flight. After a lot of chaos and me yelling on the clueless air India folks they finally decided to help me. Half way to the Air india boarding gate, the guy named Rahul didn't wanted to help me. When no one else came to replace he had to unwillingly help me and my two little kids to board the plane. Even after all of this, the shameless staff never shied away from asking for tip. Worst experience ever.

Worst airlines ever. They changed the connecting flight whilst I was mid air in an international flight, after issuing the boarding pass. Had me waiting in the airport for more than 12 hours with no food or water provided. Customer service is infinitely negative.

The Supervisor “Tizyzu” was an excellent guy and his team is very customer service oriented. Great maturity for his age and very Customer oriented. Fabulous crew and team. The whole experience in SFO airport was awesome.

We were waiting at the boarding gate at Delhi for 4 hours and no one checked our visa to Canada. They showed up just before the flight and we almost lost our flight waiting for approval since visa was on an old passport. The flight was pathetic. Food terrible, no choice for continental or gluten free food. In flight system didn't work for a 14.5 hours flight including the route. We didn't know where we were. There was no wheelchairs at Canada. My husband is a heart patient 77 years old. The airport staff was very arrogant too. Were served half cup of coffee and juice. Nothing in between too.

Have a plans to book a travel to Delhi, it’s challenging for me to overcome reviews here. But will give a shot under the impression that Mr. Tata has done wonderful turn around in the past, So give chance one time!

Air India is an extremely awful airline. Long queue at the check in counters. In fact shift change happened at peak time and counters were unmanned for 10 mins. When it was pointed out for the slow process, the person at payment counter had the audacity to say that is how it happens in India. Wow...Tata group should pull up their socks else whoever flies once in air india they never will fly with them again...I for one and all my family members will never put foot in air india flight again.

Nothing changed, same service, same staff, same harassment. I don’t think it will be change. Doesn’t matter who owns it. This is my second time in Air India. 1st time I travel I decided not to travel with Air India. But I thought now it’s different. But not at all … still Mera Bharat Mahan.

I bought a Business Cass RT ticket (Feb. 29, 2024- April 16, 2024) on Air India and encountered issues with luggage upon arrival to BOM. I missed the connecting flight to Kochi and was booked on the next available Economy flight by Vistara Air. On the return trip, the TV on the Delhi-SFO return flight # AI 173 did not work even for 1 minute of a very long flight. I called the cabin crew several times for help with the TV and also malfunctioning seat adjustment and tray table. They are probably used to this and have not documented this. I am asking for a 50% refund on this ticket because the inconvenience encountered. This was not the only seat with problem.

Respected Concern, I’m passenger of Air India flight AI185 from New Delhi to Vancouver at 05:20 AM & flight attendant given the excuse to all passengers that flight will not be onboard due to technical fault at aircraft and we were waiting in airport more than 24 hrs which is really pathetic in between one person lost of his life due to set back and suffered with heart Attack. It’s really shameful in such a brand but service is worst & required more attention to make service perfect. #Tata Group #Air India

The moment government sold the Airlines, these greedy people started robbing people. I was booking a domestic flight and when I was about to pay, a message appeared, "ERROR- something wrong went on our end" when I tried to book again, these robbers increased the price. SHAME ON YOU AIR INDIA. #CHEAP.

I’m very much disappointed with your team that you are still unable to connect with me for my refund, as you have committed to me on Friday 17th May 2024 that your supervisor will give a call back and resolve this issue of refund & this Case # 05079862 is still going on from last 25 days without any solution from Air India. This kind of an experience with Air India is really shocking and no one would prefer to travel by Air India flight. This type of service support from your side is not customer friendly to say the least. I want you to resolve my case immediately failing which I will have no alternative but to ask for the penalty along with the refund amount for the delay in this refund for reason best known to you, as Air India is not going to entertain me with any relaxation if the ticket payment is not made forthwith. Awaiting your immediate response.

Worst experience travelling in air India.. When we went from Vancouver to India it was worst travelling experience that no quality of food, no tv is working, air hostess are so rude… Worst thing happened to us when we are travelling back from India to Vancouver, we checked in our all luggage with the help of porter according to airline baggage allowance.. We are with a baby. When there are just 15 minutes left for boarding Air India staff harassed us that our baggage is overweight. We have to pay 35000 extra. We have just our baby bag..

Air India flight Delhi to Washington DC on 7 May 2024 for 14hrs and 50 minutes is in worthy condition. No entertainment devices was not working. I pay money for extra leg space. But our tv set was broken, it couldn’t able to work. And 50% of flight, tv was not working. Remote of tv also broken. No mobile charging point was working. The flight was most outdated. They don’t have USB charger.

I am writing to lodge a formal complaint regarding the appalling treatment my family received at Mumbai Airport by your staff on Air India staff is harassment with mother with 2 kid traveling after legal right allowance 7 kg the staff refused to take cabin bag and asking extra money. Lot of harassment. Not recommending to any one and they never resolved and staff so rude.

Non-stop flight to DEL from SFO 15hrs 45 minutes had 3 toilets out of order. In-flight entertainment was broken in 75% or more of the seats. Individual reading lights were also not working. Seat-back trays on which you place food was cracking. My theory is that ** crew possibly prefers janitors back in India to clean toilets and so possibly locks them as out of order if clogged or dirty. This is just conjecture, but could explain why 3 toilets were not working at the same time.

I flew from Canada to India on April 7. I must say even after privatization, the flight conditions are very poor- toilets out of service, sinks clogged, out of all and any type of tissues facial or sanitary, broken seats, broken and tilted trays in seats which cannot support food in a stable position, no electronics working, no screens working, no alarm bells work, lights cannot be turned off, signal lights out of order, the more I write the less it is. Wish I could share some more pictures.

Both my wife and I are senior citizens. My wife also has severe knee pain and is unable to sit in cramped places for extended periods of time. Taking these into consideration, I booked both our tickets in Premium Economy on the AI 119 flight from Mumbai to New York. The flight started more than five hours later than scheduled, due to "operational issues". Upon boarding the plane, we were shocked to discover that we were allocated seats in the economy section. There was No Premium Economy section in the aircraft. All the passengers who had paid and reserved Premium Economy were forced to sit in the economy section. There was no explanation. I was told to give the ground staff my email ID and that they would offer compensation at a later date.

Air India put me on an earlier flight without any information. I had booked For travel from USA to India 10 months in advance and after three days of booking, they change my flight without any information to me. Just received an email with the change that we have been booked on an earlier flight. My wife and I are employed and cannot just take time off without planning. This means the loss for the employer and also for us and getting really difficult to accommodate such behavior, I was surprised that they did not have the courtesy to check with us Beforehand.

I traveled with my wife on Air India IAD to DEL and DEL to EWR via BOM. I must say that the service from Crew members were flawless. The crew is Professional, Polite, Courteous and above all Tolerant to all passengers needs and ask. I saw them helping a wheel chair bound passenger picking him taking him to bathroom and back with a smile and compassion. The food was hot flavorful and plentiful. Only airlines which will provide three meals during the flight. Yes granted the aircrafts were 10 to 15 years old or leased but they were clean. Maybe one way my IFE was not working but it didn't bother me knowing that in future when #AirIndia will be getting new aircraft it will be a game changer and we will have our country's class airline.