Air India Reviews

If you want to die fly with them. My recent flight got cancelled with rebooking option a week later! My flight before that was horrible water leaking through ceiling, Clogged toilets, Tv's not operational, I had to sit on broken seat my whole flight because flight was fully booked. Speaking in aviation terms the cheese holes in this airlines is a lot. I won't be shocked if another of their flight went down. They are cutting corners and probability of errors is high trust me.

**Thank you so much Kannan (MAA) for your help at the last moment. Because I’m travelling for the next 7–8 days, everything was very tight — Te boarding gate was already closed and things were almost shut down. Still, you went out of your way to help me enter the flight. I truly appreciate all your technical support. It really means a lot to me, especially since I have to reach my destination through daily connections. Thanks again for your support and kindness. I’m very grateful.**

I traveled around the world but never had a terrible experience like this. I regret booking through air India. Paid extra for the flexibility of travel date change but the customer service is a joke and email request is another better joke. The best joke is the modification of your booking through online portal. I have no words to describe how they manage booking. I suggest never believe in their Promotional video. Better avoid than regret. Believe me you will pay dearly for the chief tickets on Air India.

Worse and crap flight. Waste of time and money, keep canceling and delaying for continuously 3 days, no compensation nothing was given on airport/ staff was so rude, highly says not not not to take this flight.

After my international travel from Manila to Bangalore and return to Manila, I feel compelled to write this review that details my horrific experience during my round trip in the business class. I hope the management of Air India takes all these reviews and make immediate improvements in each category to make sure that Air India will raise up to international standards like JAL, ANA, DELTA, AIR NEWZEALAND, EMIRATES, and QATAR AIRWAYS.

My flight was originally booked as a non-stop flight scheduled to depart at 10:00 AM. However, the departure time was revised multiple times—first to 4:00 PM, and ultimately the flight did not depart until around 11:00 PM, delaying the start of our trip by nearly 14 hours. What was supposed to be a non-stop flight also included an unexpected stop for refueling, further extending the already long and exhausting journey.

I recently paid for business class tickets and was provided with broken seats on both legs of the flight. I paid close to $5000 for my seats and I received below economy class value. When I complained, that had the audacity to offer me $60 (roughly) for my inconvenience. Do not fly Air India. Do not FLy Air india. I am keeping this complaint short. I should have listened to my first when they advised against flying with them and I didn't. The planes are old and not updated. Why send a broken plane in the air.

If you value your money, your comfort, or even basic respect as a passenger, avoid Air India at all costs. We booked Premium Economy tickets from San Francisco to Mumbai via Delhi (Booking Reference: **) and paid extra for confirmed upgrades to Business Class. The upgrades were processed, confirmed in writing, and seats assigned. We thought we’d finally get the long-haul comfort we had paid a hefty sum for. What happened next was an absolute disgrace: Without notice or consent, our Business Class seats were unceremoniously downgraded to cramped Economy. Our confirmed Delhi–Mumbai connection (AI2985) was cancelled and replaced with a later flight (AI2981), meaning longer delays and disruption.

Their customer service is horrible. They give false info for baggage prices. Clerk, website and by phone all different info. I was required to pay double what it said online. Clerk at desk stated I could only get the prices I found by putting in my flight info online 12 hours prior, but via phone they said 2 hours. I could only email them and they never called me like they said. Communication was only via email. They didn't evaluate what I said/found online. They said I was a valued customer but never did anything to make it right. Just money hungry and sneaky. Don't believe what you find online or what they tell you. I mean if you can't trust what they say about your baggage do you really want to trust them to get you safely to your destination? I don't! Fly Air India at your own risk (especially lately with all the plan crashes)

They are lying about their fees on their website. I booked FLEX to have nil fees for canceling as written on the website but still had to pay fees for cancelling afterwards. The customer service is stubborn and remains on their standpoint that they are correct and I had to pay the fees.

My parents flew from Toronto to Bombay via Delhi by Air India recently. This has been worst experience with no timely updates....two times flight rescheduled before the departure day and then once on airport, total 6 hrs delay before flying out of Toronto. Then again 2 hrs delay at delhi. Worst customer service. Never fly with them ever.

I recently travelled round-trip from Toronto in Canada to Hyderabad in India via Delhi. Experience in both the flights, starting from ticket booking, info about flight delays and other info, aircraft, infotainment systems, food, crew behavior, baggage handling, literally everything was horrible to say the least. The aircraft shouldn't have been allowed to fly in the condition it was in. Very strongly recommend everyone not to book in Air India, especially international as domestic flights within India were okay. P.S. I gave one star as there is no option to choose negative stars.

I recently purchased a flight ticket with Air India, but unfortunately, the experience has been quite disappointing. After booking, the airline significantly changed the layover time to over 7 hours. As a result, I was forced to cancel all of my connecting flights, which caused considerable inconvenience and additional expense. Given that the change in itinerary was initiated by the airline, I requested a cancellation or rescheduling of my ticket. To my surprise, I was informed that I would be required to pay a convenience fee for either option, which I find quite unreasonable under the circumstances.

About 8 years ago, I vowed never to fly with this lousy, greedy and penny-pinching airline. Their seats are broken, service is very poor and food is horrible! Not going to mention about the dirtiness of restrooms because it is basically the poor etiquette of ** travelers. The plane had very bad smell also. Their fares are very high in spite of such poor conditions of their aircrafts. DO NOT PUT YOUR LIFE AT RISK IN THE NAME OF PATRIOTISM FOR INDIA. The owners are very unpatriotic and have no regards to human safety!!!

I would recommend everybody to never use Air India again unless you can not avoid it. Here is the background for that advice: I’m a United Airlines Platinum member, and a Star Alliance Gold member. I bought a fully refundable business class return ticket from Delhi to Kathmandu. January 13th I had a chance to fly into Kathmandu another way, so I called Air India to ask how I could change the return ticket to a oneway KTM – DEL. They told me to cancel the return ticket and buy a new business class ticket one way – And they assured me that I would get all the cost of the return ticket ($1,400) refunded. So, with all of the above in mind, you would think everything was good. However, today 5 months later I have not received a penny from Air India.

I have booked flights for next month with @airindia from Washington to Hyderabad and had a very disappointing experience. Here's what happened: #AirIndia #TravelExperience. I have booked the flight and done seat selections as I am travelling with my family/kids. However, they have changed the flight schedule from Washington to Delhi and I am going to miss the connecting flight to Hyderabad now. So, I called them and requested for an alternative. They managed to get ticket in the next flight to Hyderabad with no confirmed seats.

1. I recently flew @airindia from Toronto to Chennai and had a very disappointing experience. Here's what happened: #AirIndia #TravelExperience 2. I paid extra to reserve a specific seat, expecting more comfort for the long-haul flight. But the seat turned out to be non-reclining — extremely uncomfortable. #FlightIssues #TravelFail 3. I informed the flight attendant mid-flight. She acknowledged the issue but said I should contact customer service after landing. #CustomerService 4. When I did, customer service told me they "checked with the crew" and found no supporting evidence — basically dismissing my complaint. #PoorService #Disappointed

Booked business class with Air India from Mumbai to Toronto via Delhi, most of business class seats are broken, or partial functional, suffered with 7 months old, Air India does not understand priority check in for business class and with kids passengers, had to wait for boarding in line with economy passengers, All entertainment system is broken, none of screen are functional, wondering why still they offer headphones, can't fly with Air India in future.

After privatization last year, the service has improved tremendously. It was actually comparable to Qatar airlines, we flew business class from Delhi to Chicago. The flight attendants were polite and welcoming. The service was so good it could be compared to Qatar airlines service. Food was delicious. Loved the hot towels given in the beginning and in the end of the travel. The smoothie and the buttermilk were delicious.

This is the worst airline. Most mismanaged and has the worst staff. Yet to see such irresponsible workers. They have misplaced my nephew's baggage. It had to be delivered at Delhi airport from USA. They have sent it to Baroda. He will be taking off soon and still he does not have his luggage.

I had a business class ticket on AI 187 from Delhi to Toronto on 3rd March 2025. My seat number was 8A and at the last minute at the gate I was told that my seat was not working and was told to sign a consent form and was told I would get a link and then a refund. I have got a photo of the consent form and boarding pass which I am attaching with this complaint. The person I dealt with at the gate was Neha (Duty Officer) and Mantasha (Supervisor- I think). They were not helpful. I should have been advised before so that I would have changed my date and flown on another day but I had no choice. I called for the manager but he did not come. I had no choice but to sign. I was told there were many seats in business class that were not working. I entered the aircraft and Business class in charge, I think his name was Abhishek came to meet me and he said sorry and that nothing could be done since the aircraft was full.

First of all don’t even deserve a single star. The flight and the customer service is so poor at Delhi airport front desk the duty manger Jaswinder don’t know how to talk. I missed my flight from Amritsar to Delhi by I reached Delhi by car to take my next flight from Delhi to Toronto but the front desk don’t let me in. They said, "You can’t fly on this ticket you have to buy new one for 1 lakh and 13 thousand." They shout at customers.

Worst, pathetic, unsanitary and unpunctual airlines. Food served was rotten, cold and airlines staff needs to treated like royals. Customers have to self serve. Beware to use washroom earlier because later there won’t be any toilet paper. Infotainment never worked both ways and hence keep on staring the broken screens. Take some extra bandage if needed to treat cuts and bruises from sharp broken plastic corners and seats. 80s corded remotes never worked and USB ports are taped for aesthetic.

We flew AI from Raipur on Jan 3rd and had connecting flight for Air France to JFK. The flight AI 2798 got delayed at Raipur because of Fog in Delhi. the 8:20 pm flight flew at 11 pm and could not land in Delhi until 2 pm. After several request to AI staff in Raipur we were told that someone will be with a placard in Delhi and will assist us to go through security and immigration so we could take the connecting flight. When we landed no one was there. We ran though immigration and security to Gate 12 to learn that our AF flight got cancelled. Horrible service by AI staff.

Air India is using old planes on the Chicago to Delhi non-stop route, and so far, I haven't seen any news about interior upgrades for the Delhi-Chicago route. I flew Air India on November 7, and it was a very old plane. The seat entertainment system wasn't working on either leg of the trip (both from Chicago to Delhi and from Delhi to Chicago). What does Air India expect people to do during such a long flight? Half of the USB ports for cell phone charging also didn't work. The only reason I'm giving one star is because the hospitality was good. I am planning a trip to India in March 2025 and I am looking for other options so I can have a good experience during the flight.

While going from SFO - BOM the flight was new and good. Coming back from DEL - SFO, it was the old, dirty, broken seats aircraft. The crew have 2 uniforms, one in blue and the other in Red. The crew in Red give you warm feeling but the ones in blue look at you like you are making them do chores if you even ask for a glass of water. Not sure what's going on there.

I would give it 0 stars if I can. The most horrible customer experience for online booking cancellation. I had made the booking with Air India website during beginning of the year. Due to personal reasons, I had to cancel the booking. Their website is the the worst when it comes to booking cancellation. I had to make a call to the support center. The representative mentioned that the refund will be issued within 7-10 business days but never heard back from them in that timeline. I had to call back after 10-12 days and they said it's still under process.

I booked a fully refundable Air India ticket from Vizag to IAD for $7000. I contacted customer care to cancel the ticket within the allowed timeframe, but due to a technical error, the cancellation was not processed. I've been waiting for my refund, and after several months of reevaluation, I received only $200, which appears to be the amount deducted for cancellation charges. However, this was refunded as part of the total amount, which is incorrect. During my interactions with multiple customer care agents, they confirmed they could see the notes about my cancellation request and even mentioned verifying the call logs to process my full refund. I have a recording of the call as well. Now, when I reach out again, they are claiming that the case is closed and cannot connect me to the back-end team. Has anyone else experienced such fraudulent behavior with Air India?

If you can, avoid this airlines at all costs. I went to the airport 3 hours in advance & the check in took about 2 hours. They kept changing my lines and then said my visa was not valid to the USA, because they were looking at the wrong page the whole time. The staff was non communicative and honestly the worst.

I would not fly with Air India again, I took a flight from Newark to New Delhi and it was horrible, the sitting where my wife and I sat were broken and extremely uncomfortable. On our flight back to the U.S. I decided to upgrade my seats paying an extra $100 dollars for each seat, the day I arrived at the airport they put my wife and I in seats we had not purchased and were similar to the ones on the first flight. The attendants told me they could not do anything about my seats, when I arrived back in the U.S. I asked for a refund. Basically, I have been asking for a refund of $200 for the past 6 months, the airline always responds with some excuse and has told me 2 different times that my bank accounts don't work, plus they won't even let me know that my bank accounts supposedly "don't work", they only do it to keep me in the process of just not giving me my money. What a horrible airline, garbage airline!