About Air India
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Air India Reviews
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I am really bugged to find the poor and unsupportive services of Air India. I was travelling along with my wife and 82 year old mother from Delhi to San Francisco on 15th June having confirmed seat 30c, 30d and 27d. On getting the boarding pass the seat nos we’re changed saying that some other passenger has paid for them. I compromised but then on entering the boarding gate again the seat nos were changed and still the same reason. The person concerned said that he cannot do anything and I can report to any person. Who can answer me now? Is any explanation available. I am now worried because I have return flight on 4th July and if same is repeated then it will be torture. Can the CEO air India do something. My Booking no **, tkt no **, **, booking reference **. My details ** email **.
We know that getting 2 - 3 hours early to the airport was our responsibility, but some reason we did not make it. We were at the airport half an hour before the booth close. The employees standing on the end of the line not let us get in to the line because we didn’t have the Air Suvidha form filled for whole family even though policy say you complete the form before boarding but anyway they sold our seats to standby people and they didn’t let us check in, they didn’t help us book next flight. When we called customer service they told us the airport employee put us as no show, first of all they said their system is down due to update, after hours of trying to call customer service They told us we have to call the third-party wherever we got the tickets from even though they didn’t have nothing to do with it.
We called again and employee told we have to pay the penalty and the new ticket. We tried to talk to the manager and he did not do anything and he told us somebody will call us back but it never happened and the manager wrote something in the system. All the customer service employees were lying to us saying, "Your coming back flight is confirmed." They will never told us the truth that in order to use return flight we would have to pay the penalty or get another ticket from them, we figure that out when we were returning and they wouldn’t let us check in because they were saying, "You have to buy a new ticket," but customer service we called hundred times they never told us that. According to customer service they even confirm our return flight and send us email of confirmation. When we trying to check in the employee told us, "Come later. Our services are not open yet," after they check our tickets.
Down the line another employee help us get check in and told us to go to ticket booth. They will help us, but they were no help. Basically they want us to buy brand new tickets for about 2000 dollars apiece. Moral of the story customer service did not guide us through the process and we 5 of us have to get new tickets for going and coming back to US. They kept our originally bought tickets and top of that they were selling us ridiculously high price tickets, we did not give them our business. Customer service is sucks, bunch of lies, they hang up on us so many times, we would never fly Air India again. We will ever never recommend this airline to anyone.
It seems that #Airindia is the airline of the medieval ages! They are not up to date with the latest rules and policies applicable internationally and the incident that happened with me just proves this fact. My husband and I were traveling from Delhi to Dubai AI 915 on 8th May and we both have valid UAE Residence Visas. Since my husband had a renewed passport his residence visa was stamped on the older passport and his new passport was attached along with it.
The heights of frustration and stupidity arose when the Air India staff at the check in counter did not issue a boarding pass to my husband as the visa is stamped on the older passport and not the new one (note he was carrying both his passports). They wanted us to get the GDRFA Approval from the Dubai Government. This approval has long been cancelled and is not required anymore. Even after a lot of reasoning and arguments they refused to issue the boarding pass. In the meantime I enquired with other airlines as well but none of them said that this approval is required (Even Emirates Airlines). Even though #AirIndia has issued my boarding pass they did not let my luggage go through. I had to shout and argue my way through to get it checked in. The lady at the counter Ms. Vandana was giving all sorts of excuses and was not at all cooperative.
Finally, I had to pay huge amount to book another flight instantly for my husband (where his travel was hassle free). Since, I have written so much I also need to add that the Air India in flight AC which I was traveling in wasn’t working, the tables were not there on the seats, the entertainment system was broken (mind you it was a full flight) and I wouldn’t want to waste my energy on the service! It is fair to say that they should not be flying and no wonder the airline was in loss and might prove to be a loss making investment for the TATAs. As obvious you can’t expect Ratan Tata to bail you always! Although I support Tata as an Indian but I felt sad to be travelling in their flight.
AirIndia has been harassing us and trying to steal 10000 USD from our fully refundable ticket. We cancelled (fully refundable ticket) in December 2021 well before the departure and has been calling ever since for the refund. We filled out all the required forms multiple times, emailed, called and talked to the refund escalation department many times. They always assured the money will be refunded in 21 days and that never happened. Every time we called it felt like we are in square zero again. Looks like they want us to give up and steal our 10 thousand US dollars. Never trust them for refund in case you cancel (refundable) ticket. No other airlines in the World has harassed us like this. They seem to be either inept or fraudulent.
AI 301 was grounded at Sydney airport on 13 April and the airline took 7 hours keeping customers waiting without clear information and organize accommodation.
Airlines says that there is a replacement flight on 14 April, however given the horrific experience we have to wait and see.
The Flight from JFK to Del is 14 hrs long flight and they are not providing enough food. Whatever less food they provided, it was uncooked. 60% of the TV was not working and when you ask they show anger. They were out of clean blankets and when asked they say we have only used blankets. Similar services they are providing in Business class too....Can't imagine such a worst service. I would recommend to not to travel with Air India even if they provide free tickets...
Our flight was cancelled at 12:30 when all customers were waiting for boarding which is unacceptable and alternative flight was Also not arranged which is completely zero tolerance.. Refund is not the solution for this as we have value for our time. And alternative should have been kept in case of technical issues.
I had travelled many times on this airline and most of the time experiences had been negative. Only reason to travel through this Airline again had been, if someone with had booked his ticket before mine. I booked two tickets last year to travel to India in business class, however due to COVID surge and US GOV advisory/CDC recommendations; had to cancel the travel. Air India, refused to acknowledge COVID pandemic and charged the penalty of >600 dollars. I have not received my remaining balance yet!!!.
The staff does not want to help the customers at all and are the most uncourteous people, who don’t have any sense of customer service. I don't know if they don’t have software to help the customers (That case it’s a disgrace and would be not an acceptable explanation to a software proficient country) or they simply don’t want to help at all. I am hoping that the new owner TATA Group, retrains all their existing employees or hire new ones who are willing to serve customers. Thanks.
I am horrified! I've never been treated so badly in my entire life! I showed up for my flight 3 hours early. When I went to check in, I was asked if I had filled out the Air Suvidha form. I had not, as I had not been notified by Air India that this form was required, and I looked all over their website and found no mention of this form. I have been to India 4 times before and knew to have all my pertinent documents with me, which I did, but nobody told me I had to upload them to a special website. Filling out the form was impossible to do on a cell phone, I couldn't get the documents to be small enough, so the form kept being rejected. There was nobody there helping all the people who had not filled out the form because none of them were notified in advance.
There were a half dozen of us that were not permitted to check in because we were unable to complete the form on our cell phones, among those turned away were an elderly couple and a young couple with an infant baby. This is totally unconscionable! The couple with the infant baby asked if they could at least be compensated with a hotel room, and the heartless Air India employee behind the counter said, "Sorry there is nothing we can do for you." Then to add insult to injury, when trying to rebook the flight, Air India is charging a $300 no show fee. This airline doesn't care in the least about customer service. I will never book a flight with Air India again. Do yourself a favor and book with a different airline.
Due to manual handling VIP polycarbonate trolley bag broken in a very bad manner. Complained at the arrival but don't know how soon the action will be taken on this. I should think twice before choosing Air India flights hereafter.
I will not recommend Air India to anyone, customer service is terrible (bad attitudes), takes forever to get anything done, the airplane itself is terrible, the seats are taped where there is holes on the armrest, seats are not comfortable, and are all stained, bathroom smells like public bathroom, audio and video did not work on many seats (the airplane was empty so I moved to deferent seats since I had a long flight, mine was not working, if the video worked the audio did not). The airline flight staff was polite, no complaint about them.
I came to India by this flight.. I did not receive my luggage and many more person did not receive their luggage.. They only say to fill the form you will receive your luggage at your home.. How they can be so irresponsible. How they will send each luggage to every person.. And how much time will they take it for.. They will send or not?? Worst flight ever.
My wife's with my Infant, flight was delayed 5 hrs from the actual arrival time so the domestic connecting flight missed and next flight after 10 Hrs at the airport. No food and no proper accommodation were provided because of their mismanagement and my wife had to sit the whole night with luggage and our 8-month child at the Delhi airport bench. Complaint on the airline's website but after 1.5 months also no acknowledgment of their mistakes nor a simple reply back.
I cancelled my two tickets in Dec 2021 (Last year). Even after 60 days of cancellation, they are not yet refunded the money. Not only that, whenever customer care was contacted, they pick up after 30 to 40 miñ and will transfer call to another guy and these things goes on. All these things are happening due to lack of accountability and poor management.
Airline staff at airport is not available at counter & is missing even 1 hr before departure of flight. Due to which I didn’t manage to board the flight. No customer service available even after calling continuous for 10 hrs.
Worst customer service, I was trying to reschedule an international flight. I made several calls to customer service in Delhi. Was put on hold for different times and finally the phone was hung up each time. More than 3 hours wasted. They had same agent using different name like: Bhagyashree, Needa, Satya, Rahul. The officials should seriously hear to the recordings. Horrible experience, I would not recommend to anyone, RIP OFF. I doubt if Tata taking over would do any good, people are corrupt and do not want to work.
They are so stupid and there to steal money where possible. I bought ticket and due to covid test RT missing in pcr stupid employees denied it (agreed). But they denied boarding and reported no show. That was crappy part. Next day they actually cancelled all itinerary. Be aware of such scam airlines.
Have already spent 3 days - 10 cumulative hours to change my flight dates. The customer support says that they can't do anything and forward to their ticketing system. It keeps coming back to customer support-level1 guys. 20-40 mins to go to a customer support person, wait another 40 mins for ticketing department and back to CS. In 3 days the cost of ticket has increased by 30%, which I will have to shell extra, if ever I get connected with their ticketing system. Horrible system - words cannot describe. I am cursing myself for buying Air India tickets. What was I thinking?
I had booked a flexi flight because I was expecting changes to my planning due to covid. The website allowed me to change the flight once, but for the second time I had to call customer support because the website didn't allow it. In total I spent 5+ hours on the phone, having more than 10 calls in which the customer support hung up on me without reason every time. There's no way to change my flight or get my money back. It feels like they on purpose make you wait for an hour before they hang up because they are making money of these calls. I will never fly Air India ever again.
The customer service is so worse that I will suggest people please don't fly with Air India. I am trying to rescheduling my ticket with customer services, 1st we have to wait for 20 min on call to connect with them. After connecting to them they disconnect the call and said us that there is a server issue. So my suggestion is that please don't travel with Air India ever.
This must be the height of corruption in an airline in an already corrupted nation! I had to transit through Delhi and was asked to do a repeat PCR in spite of already holding a negative PCR report from my first flight. By the time I got the test done in the airport filled up with angry passengers, I lost my connection. I approached the desk of Air India and was told there was a later flight and I need to pay 3000 INR to get into that flight. I arranged to pay but they asked to see the negative report of the new test.
When I brought the report I was told now the change fee had increased to 4500 rupees! In desperation, I agreed but was told they would only change the flight after I brought the luggage that was checked on the earlier flight. I ran and got my luggage and as expected the counter staff of Air India told me now the change fee had become 7000 rupees! It was nothing but the utmost lowest level of humanity and corruption which is rampant in India. I was desperate to reach my destination and paid it but I dread to even think the plight of those who were wailing at the counters since they did not have the means to pay. For that matter, this harassment and corruption is only directed at the fellow Indians and never to aliens whom they would not dare trouble.
Recently I had a very bad experience with Air india customer service. I want to share this with others who may be planning a trip with this airline. I came to New Delhi from a US airline and chose Air india (unfortunately) for my DEL to Bhopal travel. The economy class service was terrible and extremely poor, mask mandate was not in place, only few people were wearing masks and the flight attendants did not even care. So I upgraded to Business Class for my return flight from Bhopal to DEL and wanted to make schedule change. It took me three 70 minutes phone calls in futility to finally connect to the reservation office just to see that the call was dropped.
Finally I had to drive to an Air India office at the Bhopal airport to get my ticket changed. Wait! That was not easy either. It took the agent 1-/12 hours to make the change. You know why? Well, it was my fault that I upgraded to Business Class! That takes “ complicated” analysis to figure out the change fee and by the way “the net is very very slow and they also have to attend to other things while working on my rescheduling”. The change fee was Rs 3360!!
I hope and wish luck to Mr Ratan Tata who will have a challenge on his hand to get Air India turn into an airline which can compete with first class international carriers. By The way, it took me a total of only 5 minutes for rescheduling my business class ticket to USA and no change fee on my favorite US airline. I hope someone is listening to this in Air India to management (although I doubt it, that is what regulated enterprise management in India do, they do not care as they there is no consequence). But I hope the Tata Enterprises will fix this mess. Hope no one has to go through the experience I just did.
No support to change flights or refunds. Worst service ever. Stealing your money. They offer no options or help, even when asked for assistance with upper level management. Same runaround. Do not book with them.
Never purchase any tickets with Air India airlines & put yourself in a worst situation to suffer. They cancel flights but they don't help to reschedule or cancel to refund. If you cancel they won't refund money. Baggage lost is not returned. Don't face loss. It's your hard-earned money. Don't let Air India airlines to loot them from you. AI Swindling more money with more bookings. Don't become a fool. Think smart & pick a legit trustable airlines that cares for their customers.
It's been more than 4 months since I am requesting a refund. For a single refund, I regularly called Air India Customer care multiple times, Emailed Air India customer care (contactus@airindia.in), Filled the Feedback form but they haven't taken any action. It's been acknowledged for the past 4 months but they have decided to trouble the customers for no reason. Still waiting.
Flew Air India twice. First was horrible (gave food 1 time in a 12 hour flight). Second was horrendous. - Lost my baggage, been trying to contact them for 5 days, with no response on either call or mail. Would never fly again even if I have to pay double the amount.
I will list each stage of the experience flying AI 188 (YYZ>DEL) business class as below:
1. Ease of booking: No problem except the Travel Agent could not insert your frequent flyer number (if outside of Air India) during ticket booking. Had to do so at the time of check in to ensure that the United frequent flyer was printed on the Boarding Pass. Recommendation: Air India should ensure that any Star Alliance number can be inserted into the booking.
2. Check-In: Almost trouble free - the staff at Toronto was diligent in verifying vaccination status and RT-PCR test results. Recommendation: Staff must be trained to insert the Frequent Flyer number from other star alliance airlines;
3. Boarding: Delay and nothing but chaos! There was no separate queue for business class. The counter was surrounded by passengers and the boarding was not started at the scheduled time. Recommendation: The reputation of Air India can be enhanced a lot if they learn to keep time!
4. Flight: Smooth flight, great Boeing 777 take off and landing and great meals! However, after the first 2 hours, the toilets were not looked after and supplies were not re-stocked; Recommendation: For a 24 hour flight, it is important that the flight cabin crew maintains the hygiene standards and restocks the supplies!
5. Staff Courtesy: Extraordinary courtesy by cabin crew from start until the end of flight. Very helpful to the families with kids and the senior citizens as well.
6. Air India Lounge at Delhi airport: Very little supplies and hardly any variety of food. Cramped space during the pandemic. Recommendation: Air India should learn from other Business Class lounges and upgrade their Lounge.
Note: I flew from Delhi to Mumbai after the 14 hour flight from Toronto to Delhi. It was another chaotic boarding with 1 person at the boarding point and a lot of interference by Air India non-flying crew members as they tried to get best seats for themselves and their family members having passes. My own business class seat was changed in favor of a Captain's daughter flying on the flight. Recommendation: Air India can do much better by not disturbing or bumping around paying passengers in favor of non-paying ones. Delhi Airport: Crowd management can be improved a lot, especially during these pandemic times.
Very very bad customer service. Not at all helpful. Not all good people. Not helpful people. My mother had a travel today and yesterday. When I called Air India office the lady told me my mom do not require anything just Pcr test negative and fully vaccination card. When we went on airport standing there for 2 hours the people on air india counter telling them that locator form is mandatory. We told them we tried. They saying, "We can't do anything." They didn't even bother to allow them as they are old and we said we gonna book it and everything but the people on air india counter on goa airport the ladies just started to shout and saying the counter is closed and made my mom go out. This is a ** service. They are sitting on the counter to help people who doesn’t know. If they are only doing this then what is the use and all.
Recently I traveled with Air India and experienced a worst experience with this airline. We were travelling from Mumbai to Goa and due to congestion in traffic it almost took us 2 hrs for travelling a distance of 8 KM to Terminal 2. The flight was at 9 PM and we reached at the desk at 8.15 PM. The Air India Personnel rudely told that we cannot be allowed to board the flight as they we are late and have not done the web check in. It was surprising that though we had done the web check in it was not showing on their portal. Later I have checked with many travellers/passengers who informed me that the Airline Portal always had some issues while web check in and though you complete web check in it will not show in their portal.
Finally, all the personnel to whoever I spoke instead of helping me out from this situation was blatantly blaming me for my delay in reaching the airport, and made sure that I should not board in the flight. Another harassment started when I went to the booking office to book the tickets for another flight of Air India. The booking officer on other side of the glass/window was asking me to speak loudly as he was not able to hear my requests made. I kept on shouting and informed him of my desire to book a tickets to Goa. He somehow understood my requests and started browsing the portal for five minutes and got up to make some phone calls. I asked him what is happening ? to which he replied that he is enquiring with his superiors for booking tickets. After five minutes I lost my patience and left the window.
Secondly, their call centres/Customer care are closed after 18:00 Hrs. A recorded message will be heard continuously after 18:00 HRs that " you are in queue", but no one will respond from the other side nor the IVR facility will be available. I travelled with Indigo so many times but the way they help me out during the distress is commendable. In similar situation at Chandigarh airport when I reached just before 30 minutes of scheduled flight, they made sure that I boarded in the flight with my family. Their personnel accompanied me from entrance of the airport upto the flight. Now I can understand why this airline is in losses from so many years. The babu attitude of the staff is sinking this boat. Since TATAs has taken now it is hoped that they will improve their attitude. For this they will require to revamp the complete organization. Especially the staff who are directly dealing with passengers.
Air India stole 2 check-in bags, when I travelled from Chicago to Delhi on Nov-10-2021, I gave complaint. They logged the complaint, they told we will trace it out and deliver to home, I send tons of mails, and calls, none of them are responding, I don't know yet whom to contact, right channel for claim process, both my tag numbers are **, **. It's air india responsibility to provide customer satisfaction, we pay lot of money for ticket, why do they still theft the bags, They might have black market to sell the things become billionaire. Please provide the claim process if anybody knows.
Air India Company Information
- Company Name:
- Air India
- Website:
- www.airindia.com
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