Air India

I will not recommend Air India to anyone, customer service is terrible (bad attitudes), takes forever to get anything done, the airplane itself is terrible, the seats are taped where there is holes on the armrest, seats are not comfortable, and are all stained, bathroom smells like public bathroom, audio and video did not work on many seats (the airplane was empty so I moved to deferent seats since I had a long flight, mine was not working, if the video worked the audio did not). The airline flight staff was polite, no complaint about them.

I came to India by this flight.. I did not receive my luggage and many more person did not receive their luggage.. They only say to fill the form you will receive your luggage at your home.. How they can be so irresponsible. How they will send each luggage to every person.. And how much time will they take it for.. They will send or not?? Worst flight ever.

My wife's with my Infant, flight was delayed 5 hrs from the actual arrival time so the domestic connecting flight missed and next flight after 10 Hrs at the airport. No food and no proper accommodation were provided because of their mismanagement and my wife had to sit the whole night with luggage and our 8-month child at the Delhi airport bench. Complaint on the airline's website but after 1.5 months also no acknowledgment of their mistakes nor a simple reply back.

I cancelled my two tickets in Dec 2021 (Last year). Even after 60 days of cancellation, they are not yet refunded the money. Not only that, whenever customer care was contacted, they pick up after 30 to 40 miñ and will transfer call to another guy and these things goes on. All these things are happening due to lack of accountability and poor management.

Airline staff at airport is not available at counter & is missing even 1 hr before departure of flight. Due to which I didn’t manage to board the flight. No customer service available even after calling continuous for 10 hrs.

Worst customer service, I was trying to reschedule an international flight. I made several calls to customer service in Delhi. Was put on hold for different times and finally the phone was hung up each time. More than 3 hours wasted. They had same agent using different name like: Bhagyashree, Needa, Satya, Rahul. The officials should seriously hear to the recordings. Horrible experience, I would not recommend to anyone, RIP OFF. I doubt if Tata taking over would do any good, people are corrupt and do not want to work.

They are so stupid and there to steal money where possible. I bought ticket and due to covid test RT missing in pcr stupid employees denied it (agreed). But they denied boarding and reported no show. That was crappy part. Next day they actually cancelled all itinerary. Be aware of such scam airlines.

Have already spent 3 days - 10 cumulative hours to change my flight dates. The customer support says that they can't do anything and forward to their ticketing system. It keeps coming back to customer support-level1 guys. 20-40 mins to go to a customer support person, wait another 40 mins for ticketing department and back to CS. In 3 days the cost of ticket has increased by 30%, which I will have to shell extra, if ever I get connected with their ticketing system. Horrible system - words cannot describe. I am cursing myself for buying Air India ​tickets. What was I thinking?

I had booked a flexi flight because I was expecting changes to my planning due to covid. The website allowed me to change the flight once, but for the second time I had to call customer support because the website didn't allow it. In total I spent 5+ hours on the phone, having more than 10 calls in which the customer support hung up on me without reason every time. There's no way to change my flight or get my money back. It feels like they on purpose make you wait for an hour before they hang up because they are making money of these calls. I will never fly Air India ever again.

The customer service is so worse that I will suggest people please don't fly with Air India. I am trying to rescheduling my ticket with customer services, 1st we have to wait for 20 min on call to connect with them. After connecting to them they disconnect the call and said us that there is a server issue. So my suggestion is that please don't travel with Air India ever.

This must be the height of corruption in an airline in an already corrupted nation! I had to transit through Delhi and was asked to do a repeat PCR in spite of already holding a negative PCR report from my first flight. By the time I got the test done in the airport filled up with angry passengers, I lost my connection. I approached the desk of Air India and was told there was a later flight and I need to pay 3000 INR to get into that flight. I arranged to pay but they asked to see the negative report of the new test.

Recently I had a very bad experience with Air india customer service. I want to share this with others who may be planning a trip with this airline. I came to New Delhi from a US airline and chose Air india (unfortunately) for my DEL to Bhopal travel. The economy class service was terrible and extremely poor, mask mandate was not in place, only few people were wearing masks and the flight attendants did not even care. So I upgraded to Business Class for my return flight from Bhopal to DEL and wanted to make schedule change. It took me three 70 minutes phone calls in futility to finally connect to the reservation office just to see that the call was dropped.

No support to change flights or refunds. Worst service ever. Stealing your money. They offer no options or help, even when asked for assistance with upper level management. Same runaround. Do not book with them.

Never purchase any tickets with Air India airlines & put yourself in a worst situation to suffer. They cancel flights but they don't help to reschedule or cancel to refund. If you cancel they won't refund money. Baggage lost is not returned. Don't face loss. It's your hard-earned money. Don't let Air India airlines to loot them from you. AI Swindling more money with more bookings. Don't become a fool. Think smart & pick a legit trustable airlines that cares for their customers.

It's been more than 4 months since I am requesting a refund. For a single refund, I regularly called Air India Customer care multiple times, Emailed Air India customer care (contactus@airindia.in), Filled the Feedback form but they haven't taken any action. It's been acknowledged for the past 4 months but they have decided to trouble the customers for no reason. Still waiting.

Flew Air India twice. First was horrible (gave food 1 time in a 12 hour flight). Second was horrendous. - Lost my baggage, been trying to contact them for 5 days, with no response on either call or mail. Would never fly again even if I have to pay double the amount.

I will list each stage of the experience flying AI 188 (YYZ>DEL) business class as below:

Very very bad customer service. Not at all helpful. Not all good people. Not helpful people. My mother had a travel today and yesterday. When I called Air India office the lady told me my mom do not require anything just Pcr test negative and fully vaccination card. When we went on airport standing there for 2 hours the people on air india counter telling them that locator form is mandatory. We told them we tried. They saying, "We can't do anything." They didn't even bother to allow them as they are old and we said we gonna book it and everything but the people on air india counter on goa airport the ladies just started to shout and saying the counter is closed and made my mom go out. This is a ** service. They are sitting on the counter to help people who doesn’t know. If they are only doing this then what is the use and all.

Recently I traveled with Air India and experienced a worst experience with this airline. We were travelling from Mumbai to Goa and due to congestion in traffic it almost took us 2 hrs for travelling a distance of 8 KM to Terminal 2. The flight was at 9 PM and we reached at the desk at 8.15 PM. The Air India Personnel rudely told that we cannot be allowed to board the flight as they we are late and have not done the web check in. It was surprising that though we had done the web check in it was not showing on their portal. Later I have checked with many travellers/passengers who informed me that the Airline Portal always had some issues while web check in and though you complete web check in it will not show in their portal.

Air India stole 2 check-in bags, when I travelled from Chicago to Delhi on Nov-10-2021, I gave complaint. They logged the complaint, they told we will trace it out and deliver to home, I send tons of mails, and calls, none of them are responding, I don't know yet whom to contact, right channel for claim process, both my tag numbers are **, **. It's air india responsibility to provide customer satisfaction, we pay lot of money for ticket, why do they still theft the bags, They might have black market to sell the things become billionaire. Please provide the claim process if anybody knows.

Recently I have had worst Experience with this airline. I booked a flight, they cancelled the flight and didn't pass me any information about that. During web check-in only I came to know about this. After that I called their customer care several times, sent e-mail but no satisfactory answer. In mail they are saying contact customer care through phone, customer care saying send mail. They playing ping pong, and I am the ball. This incidents happened 1 week back, still there is no solution. Now my money is stuck with them. I will aware all the people, not to avail Air India flights, they do these things often, and don't inform the customer. Like this they cheat us. Now as a customer I have no choice but to appeal before the court.

Booked domestic Air ticket from BBI to CCU dated 02.10.21 in order to say last good bye to my deceased father, pnr **, flight no ai 780, but after arriving to bbi airport got to know the flight was cancelled. They cancelled the ticket, assured in order to refund whole booking amount within 7 to 10 working days as flight was cancelled but the amount not refunded.. As reservation duty managers landline now are intentionally avoided I visit physically and escalate the issue but, but only receiving advice in order to escalate the issue to different email address but nobody have and or showed any good intention in order to refund my legitimate booking amount of 5643.

I have cancelled my ticket before 24hrs as per airline rules with the help of Air india customer care representative. I have not got any confirmation email about cancellation and when checked with representative she said Air india will not send any emails to customers on cancellation. The only option to check if it is cancelled is to go to Manage Booking option on website and give our PNR number and when it does not show anything that means ticket is cancelled. And also only 17000 rupees will be cancellation charges.

Had the worst experience ever in customer care. First of all they give you number in Google which is not reachable to them even if you ring it for 4 whole hours and then I tried other number directly in airport service in same airline and the person did pick up the call but didn't answer, just kept the call hanging on while having conversations with someone on the other end. This happened multiple times and was quite frustrating as I had an important inquiry but could do nothing as they played around.

The most ridiculous airline in the aviation history of India. A big disgrace to the nation. Illiterate staff and long waiting hours on the phone to change basic things for existing reservation. The website is a joke with no helpful options to update anything. No wonder the Maharaja has become a beggar.

We got a ticket booked from Air India during March 2020. But as international flights stopped abruptly during Covid-19 and open policy was given for ticket rescheduling at later date. From last many days I am trying my best and even after daily waiting for continuously 3 hours, no one is helping me in resolving this and rescheduling my tickets as I have to travel on an urgent basis as soon as possible. I have written many emails but all in vain. Air India has not earlier refunded my money and now not helping in rescheduling my tickets. I suppose I have lost nearly Rs. 75,000 and not yet been given any help by Air India.

I Booked flights on Air India on 21st September 2021 @ 14:11:28 and went on to book the tickets but on check out after including all the bank details, the website hung and everything got cancelled. I did not receive any email from Air India for a ticket. I called them and they confirmed that they had not booked the ticket and the PNR got cancelled automatically and no money had been deducted. However on 23rd September I checked my account and realized that I had been deducted an amount of INR 400304.18 equivalent to £3951.28. I called them immediately very hysteric as they had taken my amount without providing a service or a ticket. THIS IS A CLEAR CASE OF FRAUD AND STEALING.

I would like to bring this to your attention that Air India is not refunding the money to flight cancelled by customer within 24 hours or if the Flights got cancelled due to their mistake. According to their if the ticket booked is cancelled within 24 hours refund will be processed, I cancelled my flights which I booked online on Air India Website by calling the customer service department within 20 minutes and I was confirmed the ticket has been cancelled however they will not be able to provide me proof of the cancelled ticket in a email.

Called the airline many times and still not connected to get my ticket rescheduled. So what can I do now, nothing. There is no customer focus and they sometimes forget that customers are the one they are in business. Air India please improve your services, you lost a customer today.

My name is Bhaskar and I am 65 years old, I am trying to reschedule my return date. But I was not able to do it for almost 2 days spending 8 hours waiting to get the ticketing team to be connected. As soon as someone connects, they say, they will transfer to the ticketing department OR they will call back. But after the transfer no one responded, we had to wait for a long time without no response and drop the call for eating lunch, other work. (This is repeated more than 8-9 times and each time spending around 1-2 hours)