Allianz Global Assistance Reviews

We had an incident with a rental car. Allianz was extremely helpful, prompt and friendly! The customer rep on the phone was extremely professional and kind. I feel at ease with this insurance company and I will absolutely buy again.

Airline reimbursement. I was kept informed of the status of my claim at all times. When I needed help the agent that I spoke with was polite and informative. My refund was received in a short period of time. I would definitely recommend this company to all my friends that I travel with.

We booked travel but because of an illness we had to cancel. Filing a claim was easy on the website. Allianz processed our claim and sent our refund in a timely manner. Customer service was very helpful. I would buy insurance with them again.

Had to cancel my flight due to unexpected oral surgery. Doctor said not to fly. Doctor wrote a letter. I contacted Alaska Airlines then contacted Allianz. I received my refund check in 10 business days from the time I sent my letter in. I am very pleased with Allianz.

The website was easy to maneuver and upload documents. The response received was in the timeframe given, even during the time when we believe many claims were being made because of coronavirus and norovirus outbreaks on cruise ships. We were happy with the results of our claim.

After we returned home, the Initial response to my phone call regarding emergency medical assistance in Portugal was friendly, helpful and fully informative. All data requested and any questions asked were reasonable proof of expenses. After submitting requested information, the claim was paid promptly.

Trip Cancellation. My claim was successfully processed in very timely manner. The process was clear and easy to follow and worked well. The uploading of documents was easy and worked the first time. All in all I am very pleased with Allianz and their claim process.

OneTrip Premier. I had to cancel my trip to Iceland, Sweden and Copenhagen because of a new medical problem that led to an ER visit and subsequent testing. My physicians strongly recommended that I cancel my trip. The Allianz website was easy to navigate, and I received a prompt refund of my travel expenses. I had no problems whatsoever with the site, and as a result, interaction with personnel was minimal. My expectations were exceeded. I am a very satisfied customer and would not hesitate to recommend Allianz.

Allianz was so helpful and kind. When I lost my place to stay abroad they refunded all the tickets I had insured under them. Throughout booking my entire trip the service was lovely and personable. We will definitely Be using Allianz again in the future to book other trips.

We had to cancel our flight to LA from Hartford, CT because of illness. Allianz was most helpful in submitting the claim. We were able to follow the processing of the claim on the website and payment was promptly issued. Thank you.

When first calling Allianz the lady was absolutely wonderful, patient and understanding. She told me exactly what I needed to submit, sent me an email and everything was promptly handled with emails advising us of the review, then approval and then check issuance. To arrive in 10 days. All was as projected. I am VERY satisfied with Allianz! Thank you!

I was very pleased with the ease of making a claim. The response was timely and the settlement accurate. I requested that Allianz use direct deposit to my checking account to settle my claim. I would recommend Allianz to other travelers whom I know.

Very exceptional service, would use again. My claim was responded to in a timely manner, the response was very professional. I have three existing trips that are currently not affected, however they are for May 2020 and may also have to be cancelled if the current virus issue is not resolved.

I was injured and could not make my plan trip but even in the Covid 19 problems they processed my claim promptly. I will always use the travel insurance with Allianz. I was unsure of the promptness of service of a claim by Allianz but was extremely satisfied with the response.

We were extremely pleased with the personal assistance and the speed that Allianz Insurance refunded our airline tickets to Japan. Due to my wife's compromised immunity with her cancer treatments, her doctor strongly advised she not travel at this time.

The online claim forms had a bit of a learning curve. The over the phone conversation with a rep was courteous and professional. The time between claim submission and claim satisfaction was timely. Impressive for this first time user of Allianz. Will use them again as needed.

I was very pleased with service. I tried calling a few times but understood the sheer volume of calls. The online report was superb. It updated me and displayed each step of the process. Whoever developed that interface should be a keeper, with a bonus.

I requested a refund for the cost of my international round trip tickets to Europe. Using their site was easy and self explanatory. Turning in documents was easy to upload in their system. One could check at any time the progress of the claim. Most importantly, I got my refund directly deposited to my account within a week.. I would definitely get their insurance for EVERY trip, etc. that I purchase. Thanks!

Thanks for the opportunity to acknowledge the great job you do. We received good service and excellent response for our claim. We will continue to use your service for future travel plans. We will definitely recommend your service to our family and friends.

Our claim for reimbursement for a cruise we had to cancel for a medical reason was handled quickly and professionally. The claim process was easy, and our refund has already been deposited in our bank. We would definitely recommend Allianz for travel insurance in the future. Thank you.

I requested the cancellation fee charged me by Jet Blue for having to cancel my flight due to a broken foot. I faxed all supporting documentation in and a matter of a few days $100 was reimbursed me into by bank account. Thank you for making this an easy process.

Your medical was very good, but your travel delay is a very big rip off, I will make sure we have medical next time, but will not take travel coverage, this was the first, lesson learned, and we will not use Allianz ever again.

Allianz customer phone service was excellent. Submission of required documentation prevents delays in processing a qualified claim. Make sure you read the travel protection policy carefully for what is and what is not covered. My claim was processed without issue once the required documentation was submitted. Payment was prompt.

Everyone that I dealt with at Allianz when we needed to cancel our flight were helpful and compassionate. I so appreciated their professionalism and helpfulness. A full reimbursement was granted and it was an easy process. Thank you to everyone at Allianz. I very much encourage anyone traveling to seriously consider travel insurance with Allianz.

I had to cancel a flight from Nashville, TN to Philadelphia, PA because I was sick with bronchitis. I sent in the required forms to Alliance, and within 2 weeks I received a check covering the price of the flight. Thank you.

The process was fairly easy to work through, although it could be a bit more clear on exactly what documentation is required for each claim. The response from the company was rapid and clear, and the settlement was fair. I am happy with my experience with Allianz.

Very Very Happy with Allianz Global!!! This is the first time an Insurance company has ever refunded us for tickets. We were so upset we weren't going to be able to go (our first time to Hawaii). I called & your staff helped me with everything I need to do & they were very polite & helpful!!! You said to give you 7-10 days for your decision... On the 12th day we received your refund.. Thank you!!! We will definitely use Allianz again!!

I travel a lot and this is the first time I ever bought insurance, because my wife had an upcoming medical procedure. Unfortunately there were complications and we could not travel, so I had to use the insurance to recover our flight costs. The paper work was a bit more than I expected, but once I completed everything correctly, Allianz responded quickly.

Due to health reasons we were advised not to fly at this time due to comprised health situation. We sent our Dr. correspondence to the insurance company. Our money for the tickets were sent to us from the insurance company.

With the cost of travel being so high we cannot travel without travel insurance. Just like home insurance it provides us with peace of mind. Allianz has a good website with easy to understand and intuitive buttons that make the process quick and convenient. They also have good communication for any processing of claims, questions, etc.

I am very pleased with the process and ease of getting my refund. Getting the forms online was easy and the instructions simple to follow. Once I collected all the documentation and sent it all in my check was sent in full within 2 weeks. Extremely pleased and would use them again.

You all were very helpful in assisting us in the refund of trip purchases!! Thank you so very much for being there in times like this!!! We had no idea this would happen, but I’m glad we purchased the insurance! I recommend it to everyone.

Despite the disruption cause by coronavirus, our claim was handled promptly and in a fair and understanding way. We appreciate the ease to submit the claim online and the ability to follow the progress also on the website.

Put in a claim and the person who took my info was great. Without any hassle whatsoever got my check in a very short period of time, even among of the chaos that is out there. Was able to track the process easily online. Thank you Allianz.

I fell on a cruise excursion and cut my leg. The guide did a great job cleaning and dressing the wound, but by the next day it was infected. I was treated on the ship – 5 days of twice-daily intravenous antibiotic and painkillers. The treatment was superb, successful, but costly. I claimed online on my Allianz insurance, received an immediate acknowledgment and was reimbursed in full very quickly. Perfect service! I didn't even have to make a phone call!

Had to cancel a vacation because I had a concussion. Allianz customer service and online support was outstanding!!! Thank you! I received my refund in a few short days. I’m so happy to know about Allianz. I travel frequently and it is a comfort to know Allianz travel insurance is available and affordable.

We did have several tel calls but always satisfaction. We had to submit several papers which we did do. And shortly thereafter we were notified of our refund which made us very happy. At this time of our life 80's $800 is a lot of money to us. We want to thank all at ALLIANZ especially an agent named Bob..

Service agent by phone was accessible and very helpful, I filed claim online, which was easy to do. I could not upload the supporting document, so I sent it in 3 times. The issue is being resolved. Communication was timely.

I had a long conversation with someone at Allianz and they informed me specifically what I would have to submit to get full reimbursement for an international trip purchased through Professional Travel Assoc that had to be cancelled because of the coronavirus infection. This was done promptly and the only reason for not making this five stars was the fact that I had to initiate the call and ask all the right questions -- my travel agents was of no help in this regard.

We were very happy with the ease of filing and the response time to get paid with our travel insurance. I called for information before filing and was treated with kindness and respect. Our claim was processed within the promised timeline and payment was made and received quickly. Would use Allianz again.

Pls see the emails re this case. 1st submission 3/7/2020 and 2nd submission 3/10/2020. We were compensated for 1 airline cancellation charge and not a second for my wife plus cancellation charges for VRBE charges of $690.04 were not reviewed. I realize you are very busy but we need answers.. You can not close a case without adequate review.

I am extremely happy that I purchased the insurance -- I usually do get the insurance, but this time, I actually used it. My son's military leave was approved and then denied at the very last minute. I talked to them a few times, and they were all extremely helpful and gracious.

We received full refund for our trip planned for Ireland in a timely manner. We provided the necessary medical information, our AAA travel agent submitted the information. We waited only a few weeks to receive a check for our full deposit. Allianz was very accommodating.

I submitted receipts and documents for air charges from British Airways, purchased with my American Airlines ticket. These travel costs are covered by my policy with you. I have received two emails stating that only $150.00 will be paid. I have additional losses from British Airways of $54.00, of which, $50.00 is due to me. Telephone help has been unavailable due to long, long wait times. Please contact me at once. My telephone number is **.

I was pleased to receive a check for my claim today. The process was relatively easy. My phone conversation generated a claim and after forwarding the backup documents the claim was paid fairly promptly. I would use Allianz again in the future.

Allianz issued complete reimbursement for my Hurtigruten cruise in speedy fashion with no questions asked once I submitted my documentation. I will buy trip insurance only through Allianz now as a result of my excellent experience with Allianz. Excellent company.

I had purchased tickets to South Korea along with insurance. Delta gave full refund to any tickets which I called and took care of myself. Your company refused to refund my money saying you filed a claim for $52. You stole $50 from me as I had already taken care of the refunds.

I had kidney surgery and could not go on vacation to South Carolina. I received the check this week, so it came quickly after the form was completed and turned in. The filing was easy to understand and easy to upload documents.

Assisted us with an issue that was out of our control. We had to take a flight back from our cruise even though initially we drove, because of tornadoes in the area. They reimbursed us for airfare and the rental car to our house without fuss. Amazing!

I have been paid for the tour but not the upgrade airfare or another ticket. When I called to question the claims department was closed. I expect to get more information but I got this instead. All other interactions with claims has been professional and helpful. I haven’t searched my mails for other messages today.

Air cancellation. It was easy to file the claim. The agent was helpful & guided me though the process. Received a followup email keeping me informed of the progress of my claim. I received a check in a very timely manner. I would definitely recommend to a friend.

I am very happy I choose Allianz the 2nd time for my travel insurance package. Both time they came through for me without giving me any grief. Even though the amount was under $600, they paid it quickly upon providing the required paperwork. I will work with them again.

I spent nearly 2 hours on hold before being able to talk to a rep. When I finally received payment on my claim you shorted me by $106. I also received nearly a dozen requests for additional information for documents that I had already submitted. Customer service was the most disappointing I have ever experienced. Really?!?!

The policy was easy to purchase. It was also easy to file a claim once I had to cancel my trip due to illness (Pre-COVID). My co worker recommended I purchase the policy when I booked my trip to Europe and I am glad that I did! I will definitely purchase another policy the next time that I travel and will recommend to friends! Thank you for a seamless experience.

Medical issue and claim. The process of filing a claim with Allianz was straightforward and easy to navigate and my claim was accepted with full amount of my ticket reimbursed. My only "complaint" is that I didn't receive any notification that the claim process was complete. I had to check on it myself. Thank you!

Reimbursement for plane fare because of health issue. The request process online was straightforward and actually pretty easy. Reimbursement was prompt. I would definitely use Allianz again and recommend to friends. In a world in which it often seems difficult to receive appropriate reimbursement, Allianz was terrific.

Refund. We were very pleased with the ease of submitting the required paperwork on the website. The telephone personnel were very helpful when I called with questions. They were cordial and helpful. Well done!

Lost/Stolen phone on vacation. Allianz was quite easy to deal with especially at a time when I realize they must have been really busy. They were quite fair in their assessment of my claim and paid promptly. The application for the claim was very hassle free which I appreciated too.

I really appreciate Allianz working with me since my work asked me to cancel my trip due to the travel bans to Italy. Thanks so much for refunding the trip cost so maybe we can go in the future.

We needed to put a claim in after our cruise. I needed to go to the medical center. They diagnosed me with the flu. The online claim service was quick and easy. I have been using them for 10 years. I would use them again and recommend them to friends and family

Trip to Machu Picchu and the Galapagos. The instructions for filing a claim were clear and easy to follow. The response to the claim filing was prompt and payment followed quickly. In dealing with questions and requests prior to filing the claim, the representatives were uniformly responsive and informative.

Thank you for the easy way to file a claim online, when the unfortunate need arose on our travel policy. We were able to easily upload the items that were required and our claim was promptly processed. I would definitely recommend to travelers.

Trip cancellation. Extremely happy with the service, very professional, very fast. I will recommend you. This is the second time we needed to contact you, both times very happy, I will always take your travel insurance. Do you have any other type of insurances? We are homeowners and would like to do more business with your company.

We suffered a loss and claim in Costa Rica. We paid for services with our American Express card in US dollars, and submitted invoices and proof of payment to Allianz. Allianz claimed we used an "incorrect" conversion formula and reduced the amount of our claim. There was NO conversion formula to use on US dollars to US dollars. To date, we have not received ANY reply to our appeal after the deduction was made. This is not only unacceptable, but it is fraudulent on behalf of Allianz and MUST be corrected immediately.

When the state in which you reside, California, issues a "stay at home" order, Allianz should support its insured. Insuring my $550+ airline ticket with Allianz was a waste of additional money. Shame on Allianz to deny coverage during the COVID-19 pandemic! In the past I've used several insurers, only having to submit a claim once in the 36 years I've been traveling and it was paid. I will never use, and advise others to check out other insurers on **.

Absolutely Horrible. My vacation was cancelled due to a coworker who contracted coronavirus during Mardi Gras. He was unable to cover my position at work so I had to cancel. The company spent 14 days trying to decide to reject my claim as 'work requirements' is not covered. This is a multi-layered issue. It's not simply that I have to work. The person who was covering my duties contracted coronavirus and we have been exposed. Our entire office is on self quarantine and if trip insurance doesn't help you when something like as unforeseeable as this occurs when does it actually help you? During the hardest of times the nature of this company is on full display.

This is the first time I have purchased travel insurance, and I'm fortunate I did. The process was a little stressful because it takes 2 weeks to determine if you are going to be covered, but I was. I feel confident that Allianz will be a good option in my future travels.

Our plane was delayed and because we missed our connection, we needed to stay in a hotel overnight, which the airline would not cover. A simple letter with documentation resulted in Insurance paid quickly and without issue. Prompt and Great service!

Customer service reps were helpful, timely and professional. Transactions happened quickly and thoroughly. Very pleased with the service and timeliness of getting replacement devices and reimbursement check. I would highly recommend Allianz services. Thank you for making this challenging situation as smooth as possible.

I had the worst experience with Allianz Global Assistance Travel Medical Insurance. I have been purchasing insurance with them for several years for at least three or four travels per year and one time when I really needed medical assistance they denied my claim. The decision they initially made never got into my mail and I almost missed the appeal. I was able to send the appeal in the end and they sent a denial letter that I received opened in the mail (it never happened before so I really don't think the deliverer was at fault). The reasons they stated in the denial had nothing to do with the what actually happened and what I described in the original claim and appeal. Don't purchase insurance with them - it's a waste of time and money and worst customer service if you really need medical assistance while on your trip and submit a claim.

This is full of **! 100% refund guaranteed is not so true! You take advantage of insurance premium coverage and don't refund you a Dime! I would never use you as a insurance ever again! Take advantage of and say will get a credit but have use it less than 8 months and not a year what a lame story! Sorry will never use you as a insurance again! And I called. They told me sorry only will refund me if I get the coronavirus 19 then refund me the money WTF!

At 1:03 p.m. (CST) on 3/17/2020, I spent 54 minutes on hold to get some information on a policy and possibly purchase coverage. The irresponsible customer service representative answered with "Hello my name is Jennifer, welcome to Allianz Global Assistance, who do I have the pleasure in speaking with?" I proceeded to give my name and was interrupted with the same repeating question, and then interrupted again before being hung up on. She was pretending to be an AI voice as a joke, but failed due to not being able to contain her giggle after I gave her my name. Also I could clearly hear her coworkers in back talking and laughing. She failed at doing her job and wanted to play a practical joke at my expense and time. I don't think your customer service representatives should be playing games during times like this. Try and do a better job managing your employees.

We had to cancel our flights due to a emergency medical procedure. We were given a refund for the cost of the tickets very quickly. No hassles, smooth procedure. You were a solution not another problem during this tough time.

Purchased Allianz Travel Insurance back in July 2019 for our Boston-Madrid trip (Mar 13-Mar 20, 2020) not expecting that the world would be in a global pandemic due to the coronavirus. We decided to try to cancel the trip the Monday before we were supposed to go, due to Spain instituting a lockdown and anticipating that America would soon follow. We called Allianz, and was told basically that Coronavirus was not a reason to cancel the trip, but we could try to file the claim and expect an email in reply with the follow up instructions. We tried to file three claims to get the process going, and did not receive ANY emails with the follow up instructions. America soon instituted a travel ban that would have made it impossible for us to return home. Apparently none of this is good enough reason for Allianz to issue refunds, despite the fact that this is through no fault of our own.

We had to cancel a flight, using Reward Points due to a serious accident of my wife. The staff I talked to were very helpful in describing how to fill out the form and the claim was reviewed, approved and received in short order.

Booked a flight to go skiing in Utah, I bought the travel insurance because coronavirus was just beginning to spread to the US. Six days before my flight, All Ski Resorts closed due to the coronavirus spreading so quickly. I spent hours calling Delta, they say I need to talk with Allianz, after hours more to get through they say this is an exception and it will not be covered. NEVER BUY THIS WORTHLESS INSURANCE. You think this insurance is to allow you peace of mind. You would think a World-wide Pandemic would be covered, but apparently it is just an excuse to take people who had the foresight to buy the insurance for a ride. NEVER BUY THIS INSURANCE.

I was to fly from LAX to SJC for the day for a video job I was shooting. The client cancelled 3 days before the shoot. Delta charged me $117 for the cancellation. Allianz said my claim for that wouldn't be paid as it was due to an 'epidemic' and that wasn't covered. (It was due to my clients cancelling, not the 'pandemic' that Allianz can't even get right.)

Our trip was cancelled because the trip leader developed cancer and has gone into treatment. We were disappointed that the trip had to be cancelled, but we hope the trip leader will have a full recovery. We were happy to have purchased the flight insurance. We would recommend that all travelers get flight insurance.

I called to ask questions and the customer service representative was very knowledgeable. Also applied for reimbursement for trip cancellation and it was very easy online. I received the money within 2 weeks! I will definitely stick to Allianz in my future trip insurance needs. I will highly recommend it to family and friends.

We had to cancel our flight plan due to an unexpected illness that lead to hospitalization. We had purchased the travel insurance through Allianz. Their reimbursement process was easy to follow and the refund was made in a timely manner.

Trip cancellation due to surgery recovery. I felt that you were very responsive and timely with my situation. Getting you the verification needed for my situation was relatively easy and I felt you trusted my information which I appreciated. The only thing I wonder about is that my actual ticket wasn’t cancelled tho’ I got the refund. Was there some way I was supposed to do that?

Refund on policy due to cancellation of flight. Had to cancel flight due to coronavirus and my health issues with COPD.. My doctor had suggested that I do not travel to the Philippines during this crisis with coronavirus, because of my age and COPD, which is very chronic.

We found Allianz to be communicative and prompt. We were contacted in a friendly manner, and all explanations were easy to understand. The forms required were easy to complete and the associates were most helpful. Reimbursement was received in a timely manner.

First time we used Allianz, and unfortunately on our recent trip to New Zealand February 2020, we were part of a National State of Emergency due to excessive flooding in the Milford Sound Area. Fortunately it resulted in us only missing one night in one of the hotels, and we were compensated by Allianz. The check arrived about two weeks after claim was submitted. Will definitely use Allianz in the future. Many Thanks.

I appreciated being able to talk to a real person when I called. My husband and I needed to change our flight plans because of the health needs of my elderly mother. Our additional airfare costs and rental car was reimbursed with very little effort on my part. Within a few weeks of my submitting receipts, a check arrived with the total amount I had requested.

I’m glad I had insurance for a trip we were taking to Jakarta. Due to the coronavirus, we were concerned about travel. Two of our travelers had been sick with the flu for weeks. We knew that a 16 hour trip could send them back into a full-blown fever. We had to cancel our trip. Having insurance got us our money back. It doesn’t make sense to take a chance when you’re traveling. Buy the insurance.

I developed health issues after booking my flight that did not allow me to fly on an aircraft and take the trip. I was very happy that I took the insurance. Having insurance sure helped with this unforeseen situation. I did have a letter from my doctor advising that I could not fly. Allianz was very responsive and reimbursed my flight cost in a timely manner.

We have often used your company for insurance but never had to file a claim. This is the first claim we ever filed and it was set up very well. It took minimal effort and we were very satisfied. We plan to use Allianz for our travel insurance in the future.

Customer service rep was excellent. Received refund quickly. I would purchase insurance again. Grandson had some medical issued and needed to cancel our trip. I would recommend you to family and friends. Was very helpful. Thank you again for all your help, very much appreciated.

Customer service was amazing during sign up and the process to file a claim was unbelievably easily. I have over 100k followers on my travel Instagram ** and have recommended you to them all. Everyone I know signs up for you.

Cancelled Ski Trip. I was impressed with the ease of filing my claim and the quick response by Allianz Claim Adjusters. I requested that funds be transferred into my bank account which was done quickly and efficiently by Allianz.

I am very pleased with my experience. Allianz made it easy to upload and submit my claim. It was reviewed, approved, and I received the funds within 10 days. I would recommend to any traveler who may be thinking of purchasing.

Sudden medical needs on a Disney Cruise to Mexico landed us paying out of pocket for unforeseen expenses. We submitted our claim and were paid within days - all done on the App! So glad we were asked if we wanted the insurance coverage as on most vacation trips we usually decline. Thank you so much! We will be using again and again!

We bought the insurance and needed it due to Corona Virus. We got our refund, but the process could have been easier. More automatic, with it being clearer for conditions necessary for refund. We would use your services again when we re-book our trip next year.

Very thankful for Allianz! This is actually the first time that I’ve purchased insurance for a flight and it was a blessing to have it because my Dad’s health declined terribly and I had to cancel my trip to see my grandchildren. Thanks again for the ease in purchase and in remittance! I will definitely purchase it for every trip from now on!!

I recently made a claim with Allianz Global Assistance after our flight was delayed by more than 6 hours because of an airline problem. It was easy to file the claim and my claim was paid promptly. I'm very pleased and will buy the insurance again.

Very professional, quick and easy to work with. Was hesitant to buy the insurance. Attending a family wedding. I wound up with some heart issues. Thought if I had to use it I would be unhappy. Turned out the opposite. Will never book a trip without buying from Allianz!!!

It was unfortunate my husband and I needed to spend the Christmas holiday apart due to his 94 year old mother's illness and we would not be able to spend time all together as a family. We knew this could be a possibility and obtained insurance just in case. Never having used insurance before we didn’t know if it would help in our situation. After following clear instructions online and uploading documents we were approved to get our refund of flight fare for additional fares and changes in flights purchased. I am so very impressed with this company and will be buying insurance in the future.

Our ski trip was interrupted due to weather both going and returning. The customer service representative we spoke to was very understanding and provided great assistance in making sure our claim was filed correctly, even pointing out some things we should have included. We were very, very happy with the claim settlement! It's nice to know the insurance company was working for us and not against us!!

I became ill and was unable to travel. After obtaining a letter from my physician, Allianz promptly returned the cost for me to buy back my air miles. I was extremely pleased at how customer friendly they were. The only problem I had was getting a doctor's letter in a timely fashion. Thank you, Allianz.

My claim for refund of a canceled flight due to medical emergency was easy to file and paid quickly. I was really impressed with the assistance and guidance I received from your customer service department. Thanks for making this so easy.

I had to cancel my travel due to my child being in an accident. Claim process was user-friendly; upload some documents; and I believe a fair resolution to the claim. Overall the turnaround time was very efficient. I'm very satisfied.

I recently booked a trip to Japan with one of my friends. Long story short we had to cancel due to preexisting health conditions and the coronavirus outbreak. They did not refund me a cent, and said that there were exclusions in the travel coverage. One of which being epidemics, even though I had a doctor's note prohibiting me from travel. They are trying to save their own from losing an insane amount of money. However the financial deficit was much greater on my end. I had worked all year to save up for this trip, and now to throw $1,334 away without any real reason. Just another example of greedy corporation doing whatever they can to make more money. I'm so glad this two trillion dollar company did not have to reimburse an 18 year old her flight to Japan. Do NOT buy their travel insurance, it's not worth it and they will scam you. It's better to deal with the airline directly.

We obtained Allianz insurance for our airline tickets for a trip. We cancelled a trip for medical reasons. Allianz reimbursed us full price for the cancelled air tickets. This total process, claim submitted to refund received, took about a week with minimal effort on our part. Thank you for the excellent service. Our comparison is the response by CSA Travel Protection which we used for the condo rental. With CSA, there was significant paperwork required, complex instructions and it has been a few weeks with no response other than “they will get to it when they can assign a claim manager." In looking at the reviews of CSA (mostly negative), we should not have used them and won’t in the future.

I had to cancel a trip due to illness and was charged a fee by the airline to reinstate my frequent flier miles. Allianz claim was easy to file and I received my claim very timely. They responded quickly to the filing and let me know what to expect.

Had 2 claims in the past few months and they were handled very quickly. Received exact amount both times within 7 to 10 days. Will recommend to all my friends and family. Keep up the good work. Well worth the cost for coverage.

Processing my claim was OK - as of today 3/10/2020 it has been 18 DAYS (NOT TEN DAYS as noted on 22/21/2020) and I have NOT received my refund. I understand this is an unprecedented time for the travel industry... and it is also an unprecedented financial time for me personally. Leah

Had to change flight a week earlier due to an unforeseen medical problem. Allianz refunded my change fee within 7 days. Great, friendly, helpful customer service. There was never a question about why I had to change my flight. They simply asked for the 2 itineraries.

I was able to take pictures of all necessary documents and submit my claim while still at the airport. The claim was reviewed, processed and I had my reimbursement in less than two weeks. I never communicated with any actual person. I have absolutely no complaints.

I had to cancel a planned trip because of illness. The claim process on Allianz's website was easy. I just had to provide copies of a few documents to file the claim. The claim was processed very quickly and my airfare was refunded within a few days. During the process there was excellent communication from Allianz via email.

Allianz was also preparing to refund a seat enhancement that was not refunded by the airline. Allianz needed proof that was the case and when was asked for documentation from the Airline, they decided to refund it on their own but Allianz was preparing to process another $380.

Great, fast claims payout, but expected a full payout of the about $300 US rather than the $150 I got. I assume the $150 payout was the "no receipt" amount listed on the site, but I DID submit a receipt, so not sure why that was.

I always use Allianz for trip insurance and they are wonderful and fast with all responses and problem resolutions. I have used them over 10 times in the past years. They have never given me any hassle when I have submitted claims and always answered all my questions.

I received an email from you guys saying everything was in order. Check would be delivered in 10 days for full amount. That was on February 6, 2020. Today is March 6, 2020 and I still have not received the check. I tried calling and they said the lines were too busy to send an email. I sent Sent an email asking what’s up and have received no response. I am still waiting for $900 plus reimbursement check. Can you help.

My flight was CX due to weather. I was very pleased with the speed for the quick response. The check was in my hands in just a few days. And the process was very simple. The online process just took a few minutes. I just attached a photo of the hotel bill.

Call after putting the claim to change. Said all was now changed in system. That I did not need to do anything else and now I was told they did not put in the computer the change. Just received part of the amount.

I bought 2 tickets to an Illenium concert a month in advance but wasn't sure if something would come up later down the line so I decided to buy insurance on them just in case. A week before the event, I have found out that I could not go because of my great grandma's birthday, who has traveled from Hong Kong to the U.S. to visit relatives she has not seen in years or even met. I have submitted a claim about this situation and I have not gotten an email back from Allianz and their customer service team.

My frustration comes from the fact that I responded around the 14th of February, 2020 that even though your website shows that a check for my claim was issued on 2/5/2020, I have not yet received it. Today is March 3, 2020 and no one has called or sent me a reply and I have yet to receive a check for my claim. In fairness the claim was processed in a timely fashion, but the important part, the payment, has yet to happen. Please reply to me promptly.

I want to share my experience with Allianz Travel Insurance. I was visiting my son and family in Germany when I had a stroke. I was admitted to the hospital on December 25, 2019. My son contacted Allianz and they took it from there. They paid a large portion of the hospital bill, but that is not all. They also had an escort with me, which happened to be a nurse. From the moment I left my son's home until I arrived in my home in Michigan, she was with me every step of the way.. When we arrived in the Detroit airport, there was another driver to drive us to my home. I can't say enough about my experience!

Very easy to do online AND your service representatives on phone were very polite and efficient. Paid quickly. No problems. It was a international award trip protector III policy number ** issued August 14 2019 and effective August 15 2019. And the address state abbreviation is AE which stands for Armed Forces in Europe so you should update your stat codes.

I had a trip planned to go on vacation but at the last minute my dad went into hospice with hours to live. I had to quickly get to Maine from Texas to see him and that altered my plans to take my other trip. Allianz was AMAZING at helping refund me!

The airfare refund was easy since we had a doctor statement. This was the first time I have insured a trip and I'm glad I did since some of the travelers with is had major medical issues prior to the trip.

My trip starting in Austin, TX on December 2, 2019 to visit my daughter who lives with her family in Europe didn't start off very well. I fell, really hard & flat on my face, in the Munich main train station the day we arrived. The paramedics came and after examining my very scrapped face, said that I might have a brain bleed & they should take me, in their ambulance, to the hospital. I was treated in the ER and had to pay them 200 euros before I could be released. A few months later, I received a bill from the ambulance for over 900 euros! I paid it & decided to submit a claim for reimbursement from Allianz Global. Thank goodness I had bought their trip insurance. I wasn't very hopeful and couldn't believe it when I soon received two checks which more than covered the ambulance and hospital bills.

I thought that this process was going to be a hassle but it totally wasn't. I read what they needed and sent it with all the documentation they requested. Allianz responded within a timely manner and issued a refund promptly. Very happy with this company and their service. Will definitely use them again.

Everything went very smoothly. Sorry we needed to actually use the insurance but the experience went smoothly. There was no challenge to our claim and the website format was really great. I liked the interactive nature of the claim submission.

Excellent service: It's easy to contact representative on phone. NO WAITING SO LONG. Your rep has helped me friendly the procedure how to claim my insurance online, then processed a payment of amount for the claim my recently filed with Allianz very fast and on time.

I was so glad I bought Emergency Medical Insurance with your insurance company. I never hesitate buying an insurance like this because l I never know what lies ahead of my trip. When I was in the Philippines, I got sick and had been hospitalized for two on an emergency. When I returned back to the United States in Illinois, I submitted my claims. Then without any questions after submitting the required documents, I got my check for my emergency medical and travel delay. It was an awesome experience that your company can be relied upon on these instances. I wouldn’t hesitate to recommend your company to my family and friends to get insurance coverage from you. Thank you very very much and until my next trip.

While on vacation I got food poisoning and required a brief hospitalization. Upon my return home I was surprised how easy it was to submit my claim and how quickly it was paid. Very satisfied with Allianz and will only use them for my travel insurance from now on.

While we had to cancel our trip due to serious illness in the family, the claims process was relatively easy, and we were reimbursed quickly. I highly recommend getting travel insurance for unexpected changes or overseas delays. You never know when you might need it.

Normally we only purchase travel insurance for International Travel but on this occasion we purchased the travel insurance for a trip to Sacramento CA. Midway through our trip I broke my left hand, needed to visit emergency care, a local orthopedic doctor and then cut our trip short and return home to set my orthopedic surgeon. Things can happen. Luckily we did have the Allianz Trip Insurance. I spoke to an customer support agent, downloaded the mobile application. I then utilized the information that I had obtained to receive reimbursement for our incremental travel expenses incurred for our shortened trip. The electronic claim filing was intuitive and did not require any addition customer support calls. Once the claim was filed, we received a reimbursement check very quickly. I am very satisfied and highly recommend using the travel insurance as Things Can Happen!

We had to cancel one person's ticket due to an illness in her family. After submitting the form I was pleasantly surprised that it only took 1 week to receive the check. I was very pleased with the service I received. Thanks for the help in getting the matter addressed.

I used Allianz to insure my Amtrak ticket from St. Louis to Kansas City for the Super Bowl parade. Unfortunately, I got sick on the way to my train. I submitted my claim and it was approved. I rebooked the next morning and made to KC. I had the time of my life, plus, the check is in the mail for the ticket I couldn't use.

Thank you for your expedited help in recovering my flight cost for a trip I had to cancel due to a fall and breaking my ankle making it impossible for my husband and I to make the trip. We followed the directions online and submitted the documents requested. Within a very short period of time you sent us a check.

Because of impending knee replacement surgery, I had to cancel a trip to Spain. I submitted a letter from my surgeon with all the pertinent information. I am very impressed with how quickly Allianz responded to my claim. Honestly, I thought it would take a lot longer than it did. I am very appreciative.

We purchased the policy when flight reservations were made with Delta Airlines. Our travel had to be cancelled due to a severe medical emergency. We submitted the requested documents. The payment check arrived promptly. All went well. We certainly would recommend to a friend.

This is the second time I have had to make a claim with Allianz about a travel incident. The first time was hospital/doctor costs for a trip to southeast Asia. The most recent claim was for a cancelled trip to Sweden. In both instances Allianz handled my claims swiftly and without asking for additional information. Frankly I would never leave the United States with Allianz insurance. They are prompt, friendly, and responsive.

Very quick processing of claim and response. Will purchase this insurance again for all my other flights. Excellent service. Had to cancel my flight due to sickness in my family. The claim was processed so quickly after I submitted all of the paperwork.

I am very pleased with Allianz prices and coverage. This is a great company that is doing a great job to provide protection for people who are traveling. You are always at the mercy of the airlines and their schedules and their problems. Whenever I have had a problem with my travel they have been the ones who have made the situation manageable.

Unfortunately due to my husband's illness we have had to cancel our trip. Luckily I had insured with Allianz who were very easy to contact and came through with a refund as soon as I submitted the necessary documentation. Thank you Allianz, I will always insure with you from now on!

I was very pleased with the quick responses by the customer service reps to my questions and concerns. The online procedure to file a claim was easy to navigate and the process was not time consuming. I would recommend Allianz to other travelers.

We appreciate how quick our claim was processed. We missed two ports of call on our recent cruise on Holland America to Antarctica. While disappointed, it was nice to know that there would be some compensation. Thank you for your efficiency.

Complications came up and had to file insurance claim, very easy and fast payment, very happy, glad I purchased the travel insurance. Without this insurance I would have lost over 900 dollars, did everything thru e-mail with no hassles. Good communications.

Claim first filed 12/06/19 (bc of medical reasons) - docs scanned & sent by e-mail separately; rec'd Confirm Claim Submission (#**) ON 12/06/19; need to wait 2 wks. January - no info - need to cb in 2 wks. Agent cannot find record of e-mailed docs - given mis-info by agent. More call backs. 1/05/20 - agent says claim DENIED - PAYMENT INFO INCORRECT - ?? - but I did not receive any info about this... 2nd claim opened - more mis-info; I e-mailed all necessary docs to Claim Dept. - e-mail notice rec'd 2/08/20, says wait 10 business days. It is now 2/24/20 - no notification rec'd - except this e-mail that "MY OPINION MATTERS!" SERIOUSLY? Called today to Claim Dept (recorded msg). Notes CLAIM APPROVED on 2/12/20 - $360 paid - however, I have no payment nor documentation. Perhaps CHECK IS IN THE MAIL! - but it hasn't arrived yet! Very poor communication & performance by Allianz.

My flight got canceled because of a winter storm. Airlines are never responsible for that. I submitted a claim for the extra costs of food, lodging, and transportation that I incurred due to the flight cancellation. All online. Quick and easy. Got a check on the mail for all of it within a week. Excellent response timing and coverage. Will always travel secure with Allianz!

I was skeptical about buying insurance for one trip, only because I have my own insurance. If you are reading this, buy the insurance. It was so easy to do, and when I needed it, it didn't affect my personal insurance. Customer service was easy to talk to and the app made it easy to upload documents!

I found the Allianz process straightforward and relatively easy to submit the forms and medical expenses online. Seemed to be some duplication of information that the Allianz screens kept repeating, that I think could be redundant and could be eliminated.

We were very pleased with the help and response we received from Allianz recently. Our trip was unexpectedly cancelled due to my husband having emergency heart surgery. Allianz was very responsive and we received our refund for the airline tickets in a very timely manner. I submitted all info online and that was very easy and convenient as well. Thank you again.

Thank you for promptly handling my claim. I had to cancel our train trip at the last minute due to an illness & had no problem! I even bought the insurance a second time when I booked the trip for a later date. Very well handled.

I had to cancel a trip due to injury. In my case this is a recurring injury so I had all the needed docs to support my injury from past doctor visits. But they do require some sort of proof for injury. Just be aware of that. But process to file claim was real easy.

The whole team at Allianz were helpful throughout the process. They followed up, made sure she was ok & getting the treatment she needed to get better. I filed the claim & it was reviewed & processed in a timely fashion.