Allianz Global Assistance Reviews

The CS representative was very cordial. He told us all the necessary docs we have to prepare to support our claim. He told us that we will get the check within 10. We received in less 10 days. Allianz is very reliable. We will renew our insurance for 1 year term this coming September. I highly recommended ALLIANZ to our family and friends who are frequent travelers.

We began insuring all our flight when my husband was diagnosed with cancer. Also, I have a 94-year-old mom in nursing care. I have needed to seek reimbursement twice and you have made it an easy, stress-free process. I will continue use to insure my flights. Thank you for your help at these times. Blessings. Linda

I was supposed to go on a vacation and right before I was supposed to leave my father became very sick and hospitalized. Thankfully for Allianz, I was able to cancel my plane tickets and have the money back within a very quick timeframe. Thank you so much for all of your assistance in this matter. I would definitely recommend this company for travel insurance to anyone.

I would highly recommend Allianz for travel insurance. They took care of our claims very quickly due to flight delays and cancellations. We then had to rent a car to get home and that was covered. We have used them for the last 3 years.

After ticket purchase and vacation planning, an illness prevented travel and forced cancellation of international and domestic flights. All documents required were provided to justify the claim and a refund was received in a timely manner, as requested. Thank you.

I purchased this insurance along with a non-refundable airline ticket. When my husband became ill and I could not take my trip, the airlines could offer no assistance. However, the Allianz policy I purchased covered this incident, and refunded my ticket cost full.

Working with Allianz was easy! Both of us got sick just before our trip, and Allianz covered all of the charges we incurred as a result of travel change. Very quick response and payment once I supplied receipts and doctor notes. Thanks.

Allianz came through for me and my party last month! Our flight was delayed due to weather and we were forced to stay the night in Detroit. The claims process was a no brainer, quick and easy. I was very pleased!

I filed a claim because of a missed port on a cruise. The claim filing process was very easy. The processing was prompt and I received a check ahead of the forecasted time. I was completely satisfied with the claim filing processing.

We booked our trip and found out afterwards my wife has cancer. We’d hoped to still make the trip, but as the time approached it became apparent she would not be able to travel abroad. I contacted Allianz and they assisted me through the claim and quickly refunded our fare.

The process to file a claim Allianz was very easy as we had copies of all the necessary documents. This was the first time that I had to file a travel claim, and I'm glad that I purchased Allianz travel insurance. I will recommend to others in the future.

Hi. This is my second claim with you and both times have worked out so that my interruptions were covered. I appreciated the accurate information I received when I called prior to the trip (after AA changed my flights creating the problem) and the prompt processing of the claim.

Had to cancel trip due to illness. Received great service on line with instructions & forms to fill out. Received refund in a short period of time. Would recommend for folks to get insurance as you never know when something might come up.

I had Emergency Medical Assistance on the ship and my expenses were processed quickly and completely. Alliance Global Assistance responded professionally and completely. We will be using them for future travels. I would recommend them to friends for their international travel.

Recent RCCruise in Jan put of Port Canaveral. I always buy ins. I was very happy with the the quick claim turnaround. Missing a port of call should pay at least 150 rather 100 dollars. It would give a person some spending money but, I hope you will keep the premiums very low. Thank you.

We had planned this trip last summer and decided to buy insurance just in case never thinking we'd have to cancel for medical reasons. Unfortunately, for us, this was the case. Thank you for making this an easier process than I expected. We will definitely use this option again.

Prompt response and excellent service - will continue to use and recommend Allianz for trip insurance. Very helpful and easy to file claims when needed - never any problems. Have used Allianz several times and have always had a positive experience with Allianz!

My mom and I were taking a trip together. I submitted the online claim online a couple hours apart. Jan 17th 2020. I faxed the supporting documents together- referring to our connection on the cover letters. My claim processed rapidly. Received my check in January. My mom’s required multiple calls. 1/28 a gentleman combined our claims. No change in progression the following week. Finally I was told that it was escalated 2/7 and that Karla would review within 48 hours. 2/9 some progression in claim status. Today, it says the check was sent. What happened to delay my mom’s claim?

I was contacted by one of your claims specialist around the end of January to let me know he had processed part of my claim for Trip Delay & Change Fee. He needed more information to process Trip Interruption claim. I immediately sent him the information as well as uploaded it to my claim files. I emailed your rep several times but there has been no response. I did receive the 2 abovementioned claim checks (thank you) but the limits on the policy provided by Alaska Airlines don’t adequately cover real costs for hotel, meals etc. so after spending money on an Insurance policy still end up paying for travel events I had no control over.

After purchasing tickets for flight to FL, developed kidney stone. On advice from Dr., I had to cancel the trip. I had purchased travel insurance from Allianz. Upon submitting proof of cost to cancel the trip and Doctor's note, they quickly approved the claim and mailed me a check to cover the cost.

We had to cancel our trip to Grand Cayman d/t a medical condition. Once we submitted the required information, the claim was promptly processed and the refund was sent to our bank. We were very pleased with the quick response. Maureen

I was able to get a full refund on my trip. Without it, I would have been out $1200. The form was quick and easy to fill out making the process fast. Every time I book a flight, I will no longer hesitate to buy the insurance.

The claims process was a cinch. Had to cancel a pricey trip last minute. The person I was to stay with was injured and couldn’t receive guests. I was able to submit photographs of clinic documents and a PDF document and turnaround was timely and efficient. Very happy I bought the travel insurance.

I had to reschedule my flight when my mom became ill and needed to go to the hospital, and Allianz settled my claim within a matter of days. All I had to do was submit my information and some supporting evidence of my situation, and it was all handled. I received my reimbursement in just over a week. They did great, and I'm very happy I bought their insurance. Thank you!

I originally filed a claim that was denied. The letter stating that my claim was denied arrived at my home address. Circumstances changed and I had to file an appeal. My claim was approved. However, my refund check never arrived. My refund was issued on January 2nd. It is now February 14th and I still have not received payment. How is it that you had my correct address to inform me that the claim was denied, but not to issue my refund. I spoke with an agent and they were able to cancel the check and decided to issue the payment via direct deposit. I've never had an issue getting money deposited into my account. I still have not received payment. I called the company again and spoke to an agent who assured me the payment was deposited on February 7th. There were no transactions in my account on that day. I am extremely frustrated with this company.

I had 2 incidents during travel, one with delayed flight and another with delayed baggage. I could raise the claim and got the claim for the delayed flight, but I couldn't get help with customer care raising the second claim for delayed baggage, called help desk twice and sent email twice.

Halfway through my trip, my airline cancelled my flight due to the Coronavirus outbreak. The airline offered a pittance, as the one-way ticket was much more expensive than buying a round-trip. And these insurance scammers say that because there is an epidemic, they will pay nothing. You are on your own. It is insurance that insures nothing. Don’t waste your money. Don’t be a chump like me.

I paid for travel insurance but needed to cancel my trip. My claim was denied, then later I was offered about 10% of the cost of my flight as a refund (less than $30). It's a total scam and completely not worth the money.

When I had to call Allianz customer service to request a refund, the person that answered was very helpful. I was directed to the Allianz web site site, it was so easy. After filing the correct information online, I received a quick refund. I will use this service next time I travel. Thank you!

We were unexpectedly pleased with how our claim was handled and processed. Within just a day or two of submitting online we received an email of approval and within the week we had check in hand. We will definitely purchase travel insurance again as you never know what life brings!

I received an email that my claim has been denied. I would like to file an appeal on the behalf of me not knowing there was damage to the vehicle. The first time I heard there was an issue with the condition of the vehicle was when I filed the claim. The vehicle was vandalized without me knowing. I am unsure what records were submitted but had I known there was an issue with the vehicle I would've filed a claim. Please let me know if you have any questions or concerns. I have enclosed a timeline below.

Because of a medical problem, I could not take my flight from New Orleans to Memphis via Atlanta on the day of the LSU/Oklahoma play game (December 28, 2019. After I sent my info, my claim was approved promptly. I received my check in the mail.

Before filing my claim, I called in to ask a few questions early in the evening and had a very difficult time understanding and hearing the lady on the phone. There was shouting and loud laughter and was told they were either having or going to have a pizza party. I was told to go online and file a claim. At that time, I was not a very happy customer. Once I was able to do that with the help of my daughter, the claim was processed extremely fast which I really appreciated.

Made a flight reservation for a medical trip to a doctor in another state. The doctor had to cancel my appointment because of a personal emergency and could not see me till two weeks later. Purchased Allianz at the same time as booking tickets on Delta. Called Allianz. They said the reason was not covered. This insurance is junk and not worth the premium. In another instance I purchased insurance at the time of booking from them 7 weeks prior to departure and tried to cancel the insurance 5 weeks before departure and could not because of 10 day policy. NEVER EVER WILL I BUY ALLIANZ fake insurance.

Easy to submit my claim online and upload my documents. Claim was reviewed by Allianz, and I was notified within 5 days that I would be receiving my reimbursement in 7-10 days. Very happy with the whole process. I will purchase insurance from them again.

I had a weather delay while on my trip. Would have been stuck at O'Hare for 2 days. Rented a car to get home and it was covered. Just keep in mind that getting all of the required paperwork is a pain.

I was very impressed with Allianz. They were very prompt and helpful after I broke my leg before traveling. When filling out their claim form on-line I had a question that came up. Called them and got an immediate response. Couldn't ask for anything more from them. Would highly recommend them for your travels.

We took out this insurance at the suggestion of our travel agent. Unfortunately we ran into a situation and had to submit a claim. To my surprise, the process was quick, easy and fair. The agent I spoke with was helpful and kind. I would recommend it to anyone planning a vacation.

I was told that my insurance would not cover assisting me in getting return flight when my original flight was canceled, and only for "delay" expenses up to $150. Even after I explained that the airline did not have a flight option for me at that point. So I was stuck an extra 2 days before the airline itself could help get me home (airline would not upgrade me to higher class even though there were seats available) which meant lost income, increased expenses for parking, and patients not seen.

Due to the earthquakes in PR I felt I would be safer if I canceled my trip for now. Placed a claim online for a penalty charge that the airline imposed on me for cancelling. The turnaround time for a refund was less than than they told me. Overall experience with Allianz, pain free. I would purchase insurance again.

I missed my train because the bus was late because of a 4 hour traffic delay on interstate. I had to get a motel room. I remembered I had travel insurance, I really didn’t figure it would pay for my additional out of pocket expenses. It was quick and easy to file a claim. I scanned proof of tickets, cost of motel and in a very short time they reimbursed the cost of my motel. I was so surprised at how easy it was and how quickly they paid.

We were happy to get our refund for a recent trip to Salt Lake City because my husband got sick. It was easy, no hassle. I am happy we purchased this insurance and we will highly recommend it to others.

This is EXACTLY WHY you should always purchase trip insurance. We were forced to stay overnight at our connection location and the airline forgot a room for a travel companion. She was forced to pay out of pocket for that mistake. She submitted proof of expenses and she was courteously and quickly compensated. I would recommend Allianz to all my fellow travelers.

This is the second time I have had to use Allianz in the last year. I am impressed with their client care and help they have given me. Both incidents were trip cancellations due to illness. After completing my paperwork I was refunded my flights within 10 days. Allianz has been great to deal with.

I initially purchased the insurance because we had a parent having surgery. Booking so far in advance, I was afraid we might have to cancel for health reasons. We ended up going on our trip but it had a long delay due to flooding at the airport. We never expected something like that but the claim process was very easy. I would highly recommend the insurance in the future. You never know what can happen.

Excellent service provided by the claim's department and received payment as promised, dealt with airline after I canceled my trip with the airliner. Just provide the documents they require to file claim and done! In future, purchase with Allianz every time we travel.

I was unable to make my flight due to the flu. I was reimbursed within two weeks for my missed flight. I will be getting insurance for every trip moving forward. This is a great feature to offer your customers.

Easily claim format, with detailed information about required information needed. Called once and an efficient answering assistant answered all of our questions about submission. Payment received and the check format was the requested format. I’m also very happy that the physician statement was not required to file the claim. Was happy that the hospital release paperwork was sufficient. Thank you.

Relatively painless process: while I was unsuccessful getting anybody to email me back after entering information into the website to make a “inquiry” picking up the phone and calling Allianz directly was extremely helpful. The representative informed me of my coverage and was very clear about the next steps. It then took approximately two minutes to complete my claim. My claim was approved within five business days and my check arrived within 10 days.

Excellent help line and timely processing of claim by using web site. This was the first time in processing a claim, it was a good experience in all aspect of the claim process from initial call to clarify options to the processing cycle time to receive payment.

It was so wonderful having Allianz. Take the worry out of costly travel mishaps for me. I can't imagine the stress I would have been under had I not purchased travel insurance. I was able to enjoy my vacation after the costly travel delay knowing I would be able to recoup my additional costs. My claim was paid promptly.

Everything went smoothly, from application to my claim. When we finally are able to resume our travel plans, I will definitely reach out to Allianz once again for our travel insurance needs and recommend the company to my friends. Thank you to all concerned in Allianz.

Refund. Had to cancel my flight due to medical reasons. Thank goodness I had all my medical documentation. Process could have been smoother. Took a long time to reach them, but once I did, they were very helpful, in making a smooth transition.

My experience with Allianz was very good. I submitted my claims and they processed them quickly and efficiently. Very satisfied with having their coverage and how they responded to and handled my claims for coverage. I would recommend using their insurance coverage to anyone traveling that might be concerned about interruption to a trip or vacation.

After a recent flight delay which caused a missed connection. An unscheduled Airport Hotel stay was necessary. The process was simple and clear in filing my claim and the money was paid in a timely manner. Although not a complete reimbursement, it was satisfactory to at least get a majority of what I had to outlay.

Because of a foot injury, we had to cancel our plans to go to California. I wrote a letter and my podiatrist signed it. It was easy to apply for the refund online. The refund check came sooner than we expected.

I booked a room with trip protection. The day of check-in, I found the same room cheaper through the hotel directly, rather than Expedia. I filed a claim that same day and got confirmation. 10 days later, I received no answer still. I contacted them again, and had to submit all over again. Finally, they did give me the price match guarantee, but it was a hassle. I spent $9 on trip protection and got a $20 refund, so $11 net gain.

I was very pleased with the whole of the experience. I was in the unfortunate situation of having to cancel my travel plans due to an illness in our party. I had to call a couple times to inquire as tho how to file a claim. I dealt with 2 different persons. I wish I could remember their names as they both were very courteous and helpful, making a difficult circumstances more tolerable. I couldn't be more pleased. Thank you.

Had a baby unexpectedly early, and they helped refund my return trip and undo costs. Sent in documents and they approved within a week and sent deposit in a few days. Will highly recommend using Allianz for your travel insurance.

I'm a travel agent and use Allianz exclusively for my clients. I do not often have to file a claim but in the last month have filed two claims for emergencies for my clients for cancellation insurance. Allianz provided timely responses and filed claims. Thank you.

I recommended Allianz for anyone traveling. Unfortunately I had to cancel my flight due to an illness. The process was seamless. I will always use Allianz wherever I may travel to. THE BEST EXPERIENCE. The customer service was exceptional, respectful and courteous.

My daughter got ill the weekend of her camp. Allianz quickly refunded the cost. You never think you need the insurance, but I was glad I bought it. It doesn’t cost much and it was worth having since the camp was well over $100. Thank you for the help!

This is a must service if you are renting abroad. The price was very reasonable and with the very intuitive website that they have for claims, you can upload all the necessary documentation for a claim and it was resolved within days. This is actually the second time in a few years that I have needed to make a claim and it has always been fantastic. Highly recommended!!

A complete fraud of a company. I currently have the simplest insurance claim, a rock hit my rental car window. 4 months later they are still paperwork trolling me even though they have every piece of paper I got from the rental company. Just so you know, my credit company TD Platinum Travel card (which Allianz is contacted with) has called to complain to them and they don't care. If they won't pay me for this simple basic claim they won't pay you anything, ever.

Needed medical attention and on call people were very helpful! We were sent home safely and in the same class as we first arrived for our cruise... everyone was very professional and we were sent our insurance information promptly... thanks for helping us in a VERY difficult situation.

The staff were very friendly and helpful. They were quick to recommend solutions. The company paid my claims in short order. I was able to talk with someone on the phone without long waiting time. Very happy with the service. Will definitely use Allianz for trip insurance in the future.

Was stuck in the Burbank airport waiting for a flight to a Boston on Nov. 10, 2019. Flight was delayed 7 hours because of mechanical issues. When I called, rep was uncaring and condescending. $75 for a $429 fare isn’t worth it. I won’t be buying from you again.

Thank-you Allianz Insurance for fulfilling your promise, providing prompt and clear customer care, and for providing payment, after receiving appropriate documentation, in a reasonable time period. You provide good value and I will not hesitate recommending you to friends and family who are traveling. Thank-you for also being a good example of how companies need to do business. All the best!

We were unable to use our train tickets to Venice because of the flooding that occurred. The person we dealt with on the phone was knowledgeable, accommodating, and very nice. We were able to get our refund of almost $400.

The first person I talked to to ask about filing a claim wasn't helpful and told me it would be too late to file a claim. That just didn't sound right to me so I called again and the next person told me what to do and within a few days, my claim was paid. That person was very helpful and made it easy to file my claim.

We have been customers for 20+ years. We always buy travel ins and from Allianz (& its predecessor, Access America). It has come in handy on many occasions, now more than in the past as we are now Medicare, so out of country medical expenses are not covered. Do watch out if your "trip delay" is for a brief illness (we had a week delay due to appendicitis) - they said they would not pay us unless we cancelled the $25,000 trip! We did not need to CANCEL, only delay! Not sure about that one. Pay us about $500 to change flights or $25,000? Just a heads up. They have come thru on many claims for us so we will continue to use them.

The process was a bit challenging in terms of recording the relevant information, but given the complexity and value of the insurance coverage it was reasonable. I was please with the overall quality of the product and the responsiveness and communication of Allianz.

The best insurance I ever deal with in my life, easy to contact and very helpful customer service. Real cover real insurance, very easy to claim online and fast decision, my experience with Allianz insurance was the best and definitely I will use them in future with every purchase I make.

I was refunded money for payment I made to Avis for glass Damage. Very easy to work with and approved claim in short time. Would buy this insurance coverage again and definitely recommend to others. It was cost effective as compared to other insurance coverages as well.

A day before our flight my sister had a medical emergency and couldn’t go. The claim was easy and money was applied quickly back in my bank account. Well worth it!! I would advise everyone who purchases a flight to buy this insurance. Life happens and they are there to help.

Handled my claim very well. Quick response and settled very quickly. Made a direct deposit to my account. Would definitely recommend this travel insurance company to any of my friends. Staff was very helpful and answered all my questions and helped. With the necessary forms I had to provide.

Thank you for the speed and ease you made it when reporting my accident and reimbursement. I don't recall the car being damaged and definitely was caught off guard by Avis but you'll helped relax me with the way you'll handled it.

This may not fit your description for a refund because someone needs to change their plans and cancel. I did get one flight refunded, while the other flight was not refunded. This confused me. I did try to talk with someone there on the phone about it. In the whole grand scheme of life. I have moved past this decision regardless if I did not get my money back. Thanks for reading this.

I was unable to file my claim due to problems with your website. I had to call in to resolve. Agent was not knowledgeable about what to do. Wasted a lot of time. Also I was not credited for value of points I used to purchase canceled flight.

My husband had surgery and didn’t heal as quickly as we thought so I had to cancel my trip. I was sure this was going to be a hassle but I was wrong!! Allianz was so easy to work with and paid exactly what they promised with no fuss!

I booked two Jet Blue Flights; both from FL to MA. I insured both with Global Allianz as I knew there was a possibility I would have to stay in MA for medical reason and thus not return to FL and not use the last leg of the first flight and not use the second flight at all. I found out I needed surgery and had a doctor's note. Global Allianz was responsive by telephone to explain the claims process to me. When I filled out the information online there was some problem with Global Allianz consolidating claims for both flights; it was confusing to them. I spoke with very well informed and extremely helpful customer service agents who were able to consolidate the claims.

Missed my flight because my baby got sick the night before we had to leave. I was at the emergency room till the next day, the refund process was way smoother than I thought it would be. I would use this service again and recommend it to others.

We were pleasantly surprised that there were "no surprises" when we requested the trip cancellation refund due to my husband's surgery prior to the planned trip. A lot of people have differing opinions about whether it is worth it to invest in the trip insurance. In our case it was worth about $700+ that would have been lost due to unforeseen medical circumstances when we booked the airfare. Thank you Allianz!

When I fell ill and could not travel, I feel that Allianz was extremely helpful and responsive. Once I submitted a brief letter from my doctor, they immediately approved payment and I received the check very rapidly. The website could be a little clearer on what kinds of documentation are required, however.

I bought Allianz travel insurance few times. However 1st time submitted claim. It's been a month and I keep getting emails that they need additional information. 3 days of my vacation ruined because of missed connection, arriving day late to Aruba and baggage arriving on 3rd day. I called, representative reported that everything is ok however few days later another email regarding additional information. I lost day of accommodations, rental car, 3 days of vacation time. Receipts provided but looks like I need statement from Trump or someone else to process claim.

We had purchased trip insurance last year for our airline tickets to St. Maarten when we purchased the actual tickets- one was points + insurance and the other was full fare + insurance. On December 16, I received information regarding problems on the island, including warning from US Embassy of the Caribbean. We canceled our trip. No problems canceling our hotel on the French side. Our timeshare on the Dutch side- they understood and refunds were given. I contacted Allianz to get reimbursed for both airfares and submitted two claims as they were two separate policies. The one for $178 (points reinstatement) was approved and paid. The full fare ticket for $1032 was reviewed, and denied. The same documentation was submitted for both. I was told over and over that the policy does not cover civil unrest and safety issue. We are extremely disappointed especially since one was approved.

Honestly I wish there was an option to rate Allianz insurance a zero instead of a one. I purchased 2 tickets for me and my boyfriend to Haiti which was for $1000+ something. I had to pay extra for the insurance just In case. Couple month later when the time was close we had to cancel the trip due to a lot that’s going on in Haiti like protesting against the president, sex trafficking, violent crime, civil unrest, and kidnapping, tire burning, and road blockages and a lot of robbery. Tourist could not travel because they were getting killed and rob. Every road was block. We wouldn’t be able to get to our destination. People were literally dying of hunger due to them not being able to leave the houses to go grocery shopping because they would get killed.

Our flight from Maine to Atlanta was delayed due to weather and we missed our connection. Delta rebooked us on a flight that would have got us home well over 24 hours later that our original flight. I would have missed work and my son would have missed his next flight. To prevent this we had to rent a car in Atlanta and drive 8 hours (all night) to get home in time. Despite extensive documentation of everything (all receipts, boarding passes, GPS logs, etc.) Allianz refused to reimburse us for the rental car. They would only reimburse us for the minimum that is promised with any claim -- which was not even close to what we actually had to pay. I will never buy from them again.

I had a great experience with Allianz. They provided the promised service, without question and all was taken care of. The associates were always polite and pleasant to speak with. My parents also had the same positive experience. I'll use them again when I travel abroad.

Bought tickets for myself and could not make the trip because my wife was hospitalized a few days before takeoff. They did not honor the claim. Would not recommend Allianz insurance to my worst enemy. Garbage service, garbage business...

After completing all the requirements and It was a breeze to do the entire procedure, the response from Allianz was precise, quick and friendly. The check was mailed faster than we thought! I have recommend Allianz to friends and relatives likewise. Thank You Allianz.

I am being retained by a Law firm as an expert witness in a case. They scheduled my Deposition for a specified date, so I purchased my ticket and the travel insurance as I am experienced in working with Law firms and Attorneys, who sometime need to reschedule court dates, Depositions etc. Sure enough, three days prior to my scheduled Deposition, the Law firm notified me that they were needing to reschedule me for a later date.

Bought concert tickets and could not make it to the concert day of. Caught a 24 hr bug or something, was not going to be able to stand for the duration of the concert let alone enjoy it. Did not go and filed a claim in the following days. Long story short after numerous phone calls and emails, with their poor customer service and piss poor excuse for communication, have no received any info or refund on my tickets. Extremely pissed. Would not recommend Allianz insurance to my worst enemy. Garbage service, garbage business.

I have been a firm believer in buying flight insurance, but have never had the opportunity to file a claim—until now. My wife cancelled her trip because of a teenage emotional breakdown in our household. When we filed a claim, it was denied because “mental health” was not a covered circumstance. When we purchased her ticket on Delta.com, we had no idea what was a “covered circumstance” so we had no reasonable way to assess the level of coverage we were purchasing. This is very frustrating to say the least. I will be reporting them to our state insurance agency. Meanwhile, my advice is to not buy flight insurance—unless, that is, you’re absolutely sure about what kind of coverage you’re getting. Buyer beware!

Bought this to protect my flight and had to change reservation and wasn't covered under their "terms" which is total bs - when you buy insurance it should cover these types of changes, I'll never insure anything with this company as long as I'm alive.

My son was deployed last minute and good thing I bought travel insurance on his very expensive airline ticket. After turning in the required documentation, I had my full refund in a little over a week. $50 for a $900 ticket was well worth it. And it was very easy, thank you!

I was planning an Amtrak trip to DC in November and for some reason I decided to buy trip insurance, never thinking I would need it. As it happened, my husband was in a car accident one week before our trip and we were not able to go. The representatives at Allianz were extremely helpful when I phoned. I filed the claim online and the process was incredibly easy and straightforward. There were no obstacles, the claim was processed and approved very quickly, and it was a completely stressless experience. I highly recommend insuring your next trip with Allianz Global Assistance.

I was VERY pleased with my experience with your company. It was a little confusing how to find the scanning part on your website to scan the paperwork (I had put together the claim and then had to come back later to scan it - that is where it was confusing - would be better if you have a "scan your papers here" thumbnail when coming back to the website). I will continue to buy insurance from your company.

Extremely efficient service,! Easy to file claim with supporting material. Received an email giving results of review in a timely fashion. Representatives are knowledgeable, friendly and helpful! Expect to receive my check in seven to ten business days.. Will definitely buy travel insurance from Allianz Global Assistance for future trips!

I travel frequently, and each time I purchase Airfare I invest in Travel Interruption Insurance via Allianz Global Assistance, because life often has a way of altering my Plans. With most trips the affordable Travel Insurance Policy just provides peace-of-mind in a hectic world. When I have had to file a Claim, the Process is simple, and Allianz response is prompt. Thank you, Allianz, for "having my back"!

We had a relatively straightforward accident while on a trip to Iceland this summer, but luckily we had bought insurance (we thought). We kept all the paperwork and sent in literally everything the insurance company asked for, but we are still getting a run around for getting paid. We completed all the necessary paperwork, sent multiple emails, and spent way too much time on hold trying contact any who can help, but all of this has been in vain. It has been extremely frustrating. Bottom line: look somewhere else for travel insurance. This was a complete waste of money and an excruciating and unresolved headache.

We had to provide a lot of proof for our claim which was a bother during a stressful time, but it was approved without a problem and our reimbursement came quickly. We would use Allianz insurance again.

While on a trip to Norway, we received notice that our return flight had been cancelled by British Airways. Our trip had to be extended one day to get the next flight out. This entailed additional expenses for us for another night in a hotel and meals. British Airways refused to compensate us. I called Allianz, and the agent I contacted was very helpful. The process of submitting a claim was fairly easy, and the review did not take long. Before we knew it, we had received a check for our extra costs.

This insurance is an absolute necessity. No one ever knows what will happen before a trip or event. Highly recommend this! It reimburse me from airline tickets that I wasn't able to take due to a back sprain (while loading my luggage).

Your process was simple and uncomplicated and didn't require complicated forms. I appreciated the fact that I didn't have to download a one-size-fits-all kind of form and then figure out what pertained to me and what didn't. Besides, most of us would rather get the travel we initially purchased and not have changes in plans that require that we have to contact your company!

When I had to make a claim for my flight cancellation I didn't know what to expect. I was pleased to find out how easy it was. Everything was seamless, from the online claims reporting process to the final payment. It only took a couple of days. Thank you!

As much as we hated to cancel our trip, Allianz made it very easy to fill out the paperwork and send it via email. Also the our paperwork was reviewed and approved very quickly. When you must cancel a vacation, it is very unsettling but Allianz makes it as easy as possible to gather and forward them the information they need to process the request.

Bought one of these that keep getting pushed to you when buying an airline ticket, thinking what if something goes wrong and it's an expensive trip, etc... It was a trip to Hong Kong, and we bought it about 9 months in advance, paid $120 for the insurance. When the time drew close we had to cancel the trip due to the protests going on all over Hong Kong, people getting tear gassed, not a safe place to travel to, etc. The airline reimbursed the 2 tickets right away, minus the $200/ticket fee, but to our surprise the claim we made with AIG for the $400 cancellation charges was... denied!!!! :)

Unfortunately, I had to cancel my vacation plans (I was flying to Miami to get on a cruise ship.) because of a medical emergence of my roommate's Mother. Thank goodness I had insurance. I filed the correct documents asked for and I received my total refund.

Process for reimbursement was quick. Had to cancel our tour to Japan due to medical problems. Tour company took care of the majority of the paperwork. Only hangup was getting the medical confirmation from the physician. I felt the minimal charges were fair and reasonable.

I purchased the Allianz insurance because I like the added peace of mind. When my flight was delayed and I couldn't get to my final destination at a decent time, I was glad I had the insurance. The online claim was easy to understand and made the process quick and painless. It took a few days to review the claim, but the communication I received at each point was clear. I'll continue to purchase the insurance depending on travel plans. Thanks for providing great service at each point.

It was a little cumbersome gathering the necessary claim documents. Don't know why the claim has to be notarized as this task was cumbersome to get around with limited mobility. However, once submitted online, the credit came much sooner than expected.

Our claim was processed quickly on-line. The claim site is relatively easy to use and claim documents are easily uploaded to the site. The claim progress is easy to observe. We were glad we purchased the insurance and would do so again.

Friendly reps helped me to file the claim. The claim was processed fast and accurately. I bought this kind of insurance every year when I travel and never filed a claim until this year. I was not sure whether I'd get paid or not and to my surprise, I was paid 100% for what I filed.

I’m gonna be honest, I used Allianz but the fact they crawled into my business on why I was canceling was unsatisfactory. I just wanted to get my refund which I did but the process to get it was unsatisfactory that they crawled into my business. I probably would use them again in the future if they got better with their customer service as she was rude to me about it.

I have purchased travel insurance from Allianz for multiple trips both domestic and international. This is the first time I had to file a claim. I broke my ankle and had to cancel my trip. The claim filing process was online, smooth and fast. Their direct deposit option for payment is great.

The process was quick and efficient. The representative explained the process in a way I could understand. What a relief to know I was not going to be out the money as undergoing major health crisis at same time. Also adding the funds directly to account made it that much easier.

It is the best insurance that I had, I recommend it to other travelers. Especially when travel abroad. This is the second time I used the A.G.A. in my trips and for sure I am Very satisfied. Julio & Sonia.

Before I started the process, I contacted a Representative for tinfoils on what documents were needed. She was very helpful. I submitted the required items to Allianz and was kept up-to-date on the progress. I was notified within ten days of the return amount I would be receiving and a check followed. The whole process was uncomplicated and completed in a timely manner.

I had to enter all the specifics and upload documents on-line to process the claim; no agents are available to do the administrative tasks. However, the process to file a claim was relatively simple. I was impressed as the speed of the review of the claim and processing the payment. I will continue to insure my travel with Allianz.

I was diagnosed with cancer three weeks before my trip to Europe. Allianz was very responsive and refunded my and my partner's flight expenses quickly. I will definitely being using their services for all of my international flights from now on.

I love Allianz Travel Insurance, they are fast, professional and very helpful! I always recommend Allianz to my family and friends, and always purchased their travel insurance every time we travel. Love it! When we filed claim through them regarding the luggage damages, after 3 days we received a direct deposit through our bank account. I cant believe they're so fast. I have recommended with lots of friends!

Excellent service! The team Allianz showed interesting in my situation and tell me what I had to do very good. They understood the problem and answered me very soon. I could check in each moment my case through my email.

Due to a recent cancer diagnosis for my husband, we were forced to cancel our holiday travel plans. I'd splurged on the travel, booking 1st class seats and, due to the cost, thought it was worth purchasing the travel insurance. I never thought we'd have to use the insurance. However, when I contacted Allianz regarding submitting a claim, the representative was so understanding and caring, offering very clear info on how to submit the claim on-line, which I did and received an email approving the claim in less time than expected. Thank you! Getting this resolved takes one thing off my mind.

I have not received excellent service like this in a very long time. I thought good customer service was dead, but Allianz has proved me wrong. They were honest and the service was very fast. Thank you, Allianz! You should be training other companies!

We had unexpected surgery cancel our trip. The insurance got our first-class flight money back on nonrefundable tickets. Glad we bought insurance when we booked our flight months before the trip! Thanks for covering expenses. We will buy trip insurance the next time we travel.

We booked our cruise and flights about 18 months ahead of actual travel. We are in our 70's and a lot of things can interfere with a travel plan in that period, so we bought insurance from Allianz (the carrier offered by our travel agent). Our travel plans came off splendidly, however my wife was sick with a respiratory illness on board the ship. Allianz has a simple online procedure for filing a medical claim, We used that and were fully reimbursed for her medical treatments and medications less than a month after filing. We are very satisfied with the service from Allianz.

Bad weather forecast caused me to reschedule for an earlier flight back. I spoke with someone about a refund and they helped me with the contacts I should make. I was told to take pictures of ticket I had used and schedule of that and return flight that showed flight code. I was pleased when my case was reviewed and granted a refund.

Always get insurance and haven’t ever had to use it, but when Delta suddenly canceled my flight and wouldn’t rebook until the next day and said they wouldn’t offer refunds because it was “due to weather” even tho other airlines were flying out that night, I was able to get reimbursed for a flight on another airline. Easy to submit all the info and file the claim online.

We always purchase this policy when we fly. We've only had to actually file a claim twice when my husband couldn't travel due to illness. The process was simple and straightforward. Refunds came within two weeks. Wouldn't travel without it.

I would absolutely refer this company to anyone that's traveling. They were super friendly and quick to resolve my claim. Process is very simple and you can pretty much do everything through their website. I use them for all of my trips.

Had an issue with booking, needed to cancel. Customer service was absolutely rude the whole conversation. I was talked over and he wouldn't listen to my situation when I tried to explain. All he did was say "go to this website and submit the paperwork needed". Didn't explain what paperwork or website to go to. I had to figure out what to do on my own. When I had called to figure out what I could do in the first place. Very disappointed with customer service and how unprofessional they were. However once I had figured out what to do on my own. The process was quick and handled with the money in my hand in about 3 weeks.

Payment on time. To the penny. I followed instructions as to what you needed, and provided it all in a neat email, and did not need to have an agent write to tell me they needed more data. Thanks. My wife is still ill, now with heart attack. Can you imagine trying to get emerg health care on a ship on in a Carib island>.

I had to cancel my hotel last minute due to the flu. Was a little skeptical about this, but thank God I had Allianz travel insurance. The claim forms took a little time to fill out, but the processing was faster than I expected and they are currently refunding my full purchase price. Would recommend.

I had never made a claim before but Allianz made the whole process smooth and easy to follow. They were a great help and for my future travel insurance needs will definitely turn towards them for excellent service and reliability.

I have purchased Allianz trip insurance a number of times in the past, but never had to use it. Recently I was forced to cancel a trip due to a sinus infection and I could not fly. Good thing I purchased Allianz trip insurance. They were great, and so easy to work with and I was reimbursed for my trip in just over 7 business days. Wow! That is great service. I will continue to buy their insurance in the future.

Having a very disappointing experience with Allianz. Booked a trip to Asia in January 2019 for November 2019. Husband needed knee surgery in August. He was unable to travel in November per doctor's orders. We submitted all requested documents. We received a letter December 2 saying the trip would be reimbursed. Still have not received the reimbursement. Just spoke to a supervisor who says now the claim approval was an error and is being reviewed in an "unknown location" and unknown length of time!! What kind of service is this??

Cancellation of flight. The support person on the phone who I spoke to was very friendly and walked me thru the process to submit. It was very easy to follow. I will always get insurance on my flights from now on. I received my miles and money pretty quickly back into my account and a check in the mail.

Experienced a medical emergency resulting in having to cancel the flight on JetBlue. Throughout the process of submission, telephonic assistance was great and the process of submitting the claim with accompanying documentation was as guided. The email submission of the claim was made easy and efficient.

Had to cancel my flight due to a medical emergency. Filing, following, and completing the claim was refreshingly easy with Allianz, all of it entirely online. Received the check within the month. Well worth the small premium I paid while booking my tickets. Highly recommended.

I purchased a travel insurance policy that included $2500 of trip cancellation insurance. Allianz did a very poor job communicating everything once a claim was filed. They said they needed proof of the airfare and hotels so I sent the booking and credit card slips. They never got back to me to say what they really wanted was proof of cancellation on each of these items, instead they just closed the claim. Then they short paid me and sent no accounting of why they paid less than the claimed amount. Likely I will still get the shortage back after complaining and talking to supervisors but I shouldn't have to do this. This might be fine company if your trip is a packaged trip but for an independent trip with multiple legs way too hard to satisfy them and get a live body on the phone. There are much easier to work with companies out there.

I would definitely use this company again for airline insurance. The process was very easy. Once I had all the information needed the claim for the cancellation fees from the airlines it was processed and paid very quickly. Thank you for the ease of using the insurance when needed.

Good Morning, I just want to let you know your company is outstanding. I appreciate your assistance on my claim of 9/17/19 sending you all the paperwork to review and did not take long to get a good response from you; I had recommended to several family and friends. Merry Christmas!

With advancing age and chronic health issues, I am very thankful I used Allianz Global Insurance on a recent planned trip. I unfortunately had to cancel and change my plans and the whole online experience to file a claim went smooth and I have already received my check to reimburse me for the change fees that I was charged. THANK YOU Allianz Global Assistance!

Thank you very much for your service, it was straightforward, clear and prompt. I appreciate the clarity as well as the prompt attention to my claim. I hope to get the insurance option with this company on my next booking. It was affordable and reliable.

I traveled via Airchina and twice our luggage came very later like after a week. And this travel insurance company are just impossible to reach but once you get hold of them they denied that it’s included to your insurance. May God punishes all the people who take advantage of others and get so much interest of doing nothing, and may God send them to the deepest part of hellfire! Ameen.

Great service, with no real issues. I had to cancel a business flight due to a court summons for an adoption. I canceled my flight and submitted the proper forms and evidence, and promptly received a check in the mail for the refunded flight. The only part of the experience that could have been better was navigating to find the proper cause for the claim, which had a very long list where I wasn't entirely sure I had selected the most relevant/correct category to file under.

We had planned a trip but we had to cancel it due to illness of my husband. Normally whenever I make a reservation in one of our 3 timeshares with Marriott or buy a flight ticket we buy Allianz Global Assistance and fortunately this is the first time that we had to use it.

I got sick and was unable to fly. Allianz processed my claim and deposited my money in 2 days! I handled everything online. I would highly recommend for anyone traveling! It was definitely worth paying for the insurance.

I recently had to cancel a trip. I was very worried about the process of cancellation. Allianz staff were friendly and very helpful. They walked me through the whole thing and processed my claim within a couple of days. I highly recommend this company!

I was unable to travel for medical reason. I called and placed my claim attaching all needs documents. The acknowledge email was received just 2 days after and the following week to the notification I received the check with the reimburse. I think it is good company as far as my experience. Thanks.

My wife broke her wrist and could not travel alone. We had planned to return from a trip to Mexico on different dates, but I had to change my flight so that I could be with my wife on her flight. Allianz quickly paid me the costs I incurred in changing flights.

I had to change my flights on JetBlue because of a legal proceeding I was required to attend, which cost me almost $200 in penalties. Allianz handled the claim efficiently and courteously, with no complications and paid it promptly. I was completely satisfied.

Boy, am I a believer. I have bought trip insurance off and on for certain events, and I was never quite sure if it would all work out. With my first-ever claim (and, knock on wood, hopefully I won't have others), I was impressed with how clear and easy it was to submit. Thank you for covering my trip and for making this experience, at a difficult time, much easier. I have talked your services up to everyone as they prepare to book travel.

Your claim form does not allow me to submit details from Australia. No useful response to many emails. No response to 2 letters to Virginia office. Trying to claim for $200us paid to Aer Lingus Ref 245INJ, due to delayed flight 13 Oct POS/NY Caribbean Airlines BW524.

This was the most easy insurance company I have ever worked with. We travel a lot and I have never purchased insurance but being we were going during hurricane season I thought why not it was only $76.00. Well on our way back from Miami to Eureka we got to San Francisco and our flight was cancelled and it was 6:30 pm and they could put us on stand by the next night at 10 pm. We declined and rented a car and drove the 6 hours home. The next day I went to Allianz website and put in my claim they asked for proof of the flight being canceled and my trip info I took photos of everything attached it and emailed 7 days later I got a check! I highly recommend Allianz easy to work with and fast to respond.

I do not appreciate rudeness over the phone because I am asking a question of explanation of how to go about my claim. This gentleman had a huge attitude the entire conversation. I was not rude in return. I believe that any human being that pays for a service deserves some respect.

It's so nice to have the peace of mind that I will be able to spend time with my mother. I found out after I bought my tickets and they were happy to refund my money. Thank you so much for making it so easy!!!

A serious fall by my husband in Oct, would not allow us to travel as planned. Allianz directed me on filing a claim and without any difficulty we received a refund. I recommend the purchase of insurance through Allianz and intend to take out a policy when we fly Delta again in April.

I needed to file a claim due to a strike with the airline. I was shocked that the process was super easy. Even better was how fast I received payment! I would definitely use this company again as well recommend them to friends.

From start to finish the process went smoothly. The agent guiding me through the process was knowledgeable, friendly and very helpful. The process to submit the claim was easy to implement and very user friendly. The time to get a refund was within the timeframe that it was promised.

For some reason I was mailed a check instead of the refund being processed back to my card. It wasn't that big of a deal, it was more so that I was never contacted regarding the final process of my dispute. I had to check online, whereas throughout the process I was receiving updates.

Our cruise was delayed by bad weather returning to port in Nov. by 1.5 days. This resulted in changed airfare and airport transportation. Allianz was great to work with and fast to process our travel delay claims. Will use again!

Our trip itinerary changed when our son had to be hospitalized overseas. Allianz was in constant communication with us throughout the process and the online claim was easy and fast. Our claim was approved in 10 days without hassle. Will purchase their trip protection for every trip going forward!

We have used Allianz Global for a number of years and until this year have never had to file a claim, I had to file a claim for reimbursement when my son was unable to meet me at our planned destination because of a Cardiac procedure he had a week or two prior to the holidays. Allianz took me through the claim process step by step, our family will continue to use Allianz Global anytime we fly.

I purchased the insurance for my flight thinking it was a minimal cost to cover the "just in case" that I had no intention of having to deal with... But come the week before my scheduled travel, "life" happened and I found myself in a position that I would be unable to make my vacation a reality. On a Saturday I contacted Allianz and spoke with a rep that guided me through the process of initiating a claim. It was not difficult and everyone I dealt with was extremely understanding and helpful. I was able to recoup my cancelled travel cost with minimal hassle. I would definitely purchase the insurance in the future knowing that they are reputable and reliable in helping when the need might arise. I would recommend them to anyone I knew who would have travel plans.

The claim was easy to file online. Customer Service was excellent. I called to make sure I included everything they needed to process the claim. The paid amount was accurate and quickly received. I am very satisfied with their response and will use them again.

I needed to cancel my trip due to unexpected surgery. I spoke to a customer service rep at Allianz who was very helpful. I was able to get the required documents, upload them, and file the claim online. A check for the full refund arrived very quickly. I am pleased with the service I got from Allianz. I usually purchase travel insurance-it takes some of the stress off traveling. Allianz is an excellent travel insurance company.

I had lung surgery and had to cancel my trip but I'm so glad I bought insurance! Got fully refunded. Great eperience! Will definitely do it every time I travel in the future. Thank you so much for your wonderful service since I got refunded very fast.

Unfortunately, I have had to make a claim based on unexpected health issues the handling of the claim was first-rate, quick, Easy and fair. I recommend Allianz to all my friends and I won’t hesitate to use Allianz in the future.

On a recent trip we experienced a connecting flight cancellation and a 10 hour delay in Frankfurt Germany. Upon our return I went to the website, filed a claim, easily attached needed documentation and was pleased to get my check in less than 2 weeks. I was very pleased.

Great company. Customer service is their #1 priority and no other company can even come close. Rest assure when making your travel plans that Allianz will definitively take care of all your needs if by chance you need them. No questions asked! All insurance companies could definitely learn from Allianz in all aspects of business!

I had two different occasions this year where I needed to use the flight insurance I had purchased. This first time, I rescheduled the flight due to an illness. The second time a few months later, I had to cancel on a work flight across the country because of a knee injury laid me up. Both times, I had the best experience with this company. The process takes a little bit of time, but is pretty straightforward. The first time, I called customer service and was walked through the process. Second time, I knew what documents were needed and it took about a half hour of my time - total. My reimbursements came very quickly, and I felt the insurance I had purchased was the best possible investment I could have made. I will never fly again without purchasing insurance because one just never knows...

It's always stressful and upsetting when travel plans don't come to fruition, but luckily getting my refund was hassle-free. The claims website is simple and user-friendly and I received my response (and refund) within a few short days. Thank you for the service.

I received a prompt payment on my claim. I had food poisoning and could not make my trip to Las Vegas. I am very happy with Allianz. I would definitely use them again. The claims process was very very easy.

We were just weeks away from our trip to Cayman Island and my wife broke her hand. Since we could not go, Allianz was easy to work with and their Customer service was very helpful. Within days, we had a refund for the non-refundable charges we would have lost, had it not been for the trip insurance.

Jessica ** was exceptional in her support of closing my claim. She listened intently, clarified the need, followed up about its status (unprompted) and also called to give a summary status of the claim. I couldn't be more grateful for her and the team for their support, please send this review to her so she understands how much I appreciated her care in the process.

Fantastic customer service. A claim was paid in record time. I am very pleased with Allianz. My salesperson connected me with customer service and both were fantastic. I have recommended Allianz to several people because of this, and will continue to do so.

My wife and I have been long time customers of Allianz Insurance. Initially I was purchasing several policies a year to cover our travel. Last year while talking with an agent, she asked if I had ever considered a full year policy. She explained that I could get the same coverage as I was getting on my individual policies at a lower price. After reviewing the All Trips Premier Plan and getting a one year quote, I purchased one. That plan expired in the middle of a trip this year and it was so easy to purchase another plan prior to leaving so we did not have a break in coverage. Allianz is so easy to work with and their claim service is excellent. As often happens on a cruise, I had to visit the ship's doctor due to a bad cold. Upon returning home, I filed a claim including the requested documentation. My claim was quickly process by Allianz and the costs reimbursed. Great service.

It is an excellent team, what I like the most is the service and care that you have with us. Thank you very much, I always get this travel insurance and recommended to all my relatives and family. Maria

It was my first experience with a travel insurance, in a trip to Brazil. I was very well attended to my needs. Unfortunately I had to come back home sooner, due to a sudden health problem I had there, to be treated here. They provided my expatriation completely. And this Friday I finally going to have my surgery, after several struggling tests were done here. But definitely I recommend this company to anybody. They were great, paid for my all hospital expenses in Brazil and my full expatriation.

I emailed the info re the flight and problems with additional proof of the situation - and Allianz was quick to respond! They even had a lovely note with the refund!!! I will definitely use them again when I travel.

I had to cancel my flight and re-route my daughter. Long story short, I ended up spending $1000 to make these changes due to an accident where I ended up in the hospital. You guys took care of it with flying colors right away.

We've been buying Allianz for many years and we have always appreciated their excellent coverage, affordable prices, and quick reimbursements for claims. We have recommended you to many people over the years. This latest claim was for my daughter's trip interruption due to a death in the family of her travel companion. Once we received the paperwork we uploaded it to you with the claim info and were reimbursed within a couple of weeks. Thank you.

Wow. I opted to buy travel insurance and never thought my seminar date would change. And then it did. I freaked out. For the extra $28 I paid it saved me at least $200 on the AA change fee. I would never hesitate to buy it again. Great product.

Cancelled flight. I have not heard where my reservation stands with insurance. Had to cancel. My only response from insurance has been that my case will be reviewed. No other correspondence. It is undetermined if insurance was worth the cost or not. Would love a response.

I am always very pleased with ALLIANZ GLOBAL ASSISTANCE USA. I have never encountered any problems whatsoever. They are very efficient and fast with my refunds. I would recommend them highly to my family and friends. Thank you very much.

I had an accident while in Europe and I was impressed with the service person who took my call. I received follow up calls and was given multiple options during these calls. Representative was sympathetic and kind. Quick resolution for my claim on my return to states. Highly recommend this insurance.

Due to an illness, my trip was cancelled. I had purchased Allianz insurance when I bought my ticket. JetBlue refunded all but $100. I filed a claim with Allianz in a very easy process. They approved my claim within days and sent a check a few days later. I was very happy that they came through for me in a short time. I'm pleased and would purchase this insurance again.

Allianz was very understanding and prompt in handling our cancelation. We have used them previously and have always been very pleased with them. I will not use any other travel insurance company besides Allianz. I would highly recommend them to anyone.

Have filed two claims with Allianz, each time uploading to their site exactly what they requested, only to be asked for the same information (and new information) multiple times. Both times related to concert ticket insurance where I could not attend due to work requirements. It is impossible, as usual with internet based companies, to reach a real person; however, if you contact the Allianz Travel offices (866-884-3556 as of today), you can eventually reach a real person to assist. All the information on the ticket insurance site (and the associated texts and emails) will not provide that number - they try to only handle things by upload and fax. This is troublesome as they continue to ask for the same information, even after uploading, so this site and company are very disorganized.

I purchased flight insurance for a trip I booked for my boyfriend and I. I was hospitalized due to mental health and could no longer make my trip, I was denied any sort of refund because mental health is a policy exclusion. I am very dissatisfied by this as I wasted my money purchasing this insurance. My flight in total was close to $500 dollars and I will never use this service again. Stay away if you have any sort of mental illness as they don't care whatsoever.

I bought Allianz trip insurance when I ordered my airline tickets through the AAA. I broke my arm 4 days before the trip. I followed the directions on the Allianz website to make my claim for a refund. It was easy to upload the requested documents. I thought it would be just the beginning of a long, drawn-out process, & I would probably have to provide more documentation. What a pleasant surprise to receive notification in less than a week that my claim had been approved. I received a check (the payment method I requested) in the mail shortly thereafter. At a time when dealing with a broken arm was making my life more difficult in a lot of ways, it was SO NICE to have the trip insurance claim process go easy! Thanks, Allianz! Best $25 I ever spent!

This has happened a few times now. I buy an airline ticket on Delta Airlines and then change or cancel the airline ticket. Allianz does not refund the policy if the airline ticket is cancelled and getting the funds back takes time and hassle. I am not buying this insurance any longer.

I needed to cancel my airline ticket because of my mother's decline in health, which lead to her death on Nov 22. I received wonderful assistance and compassion. It was one less thing I had to worry about during this emotional time.

This insurance is for medical emergencies only, not if you decide to just change your travel plans. I made plans to travel from Dallas to Virginia for Christmas and booked the flight in Sept. and purchased the insurance in case something came up and needed to change the itinerary. At the time of purchase I looked at the policy and on the trip protector gives 12 benefits and one of those is change fee protection. Until I tried to used. I called in early Dec. to change my plans and when I stated that disclaimer I was told it doesn't cover it and instead was sent by email a different policy that doesn't state what I read on the AA website.

My wife and I were extremely pleased with the response of the Allianz Global Assistance team in processing our refund. The process was easy and your response time was quick. Thank you for making this experience a very positive one. We will certainly do business with you in the future.

I purchased two tickets to Hamilton which ran about $550. Wasn't able to make it due to a medical issue due to a psychiatric medication reaction (migraine, anxiety), and on the advice of my doctor couldn't go to the event. On the Ticketmaster checkout page when deciding to buy the event protection, it claims any documented health issues would be covered, along with a multitude of other covered reasons.