Allianz Global Assistance Reviews

I rarely got travel insurance in the past, I’m so thankful I did for my recent trip which was the first ever I had to cancel due to illness and the covid19 virus. Allianz not only processed my claim quickly but once I received confirmation of approval my full refund was in my bank account same day! I will always purchase travel insurance through Allianz now!

We are a family of 5 and we travel every year. Allianz provides us with great coverage for a great price. We had to change our flight for all 5 of us due to an illness and they reimbursed all our change fees. I highly recommend them to anyone.

I have purchased this product several times in the past for domestic and foreign travel. March our trip to Mexico was delayed due to a mechanical problem with the plane which caused us to miss our connecting flight to Mexico. The airline made accommodations during our delay but there was no way to recover the costs of lodging and car rental in Mexico. I submitted a claim via the website and provided the supporting documentation of our reissued boarding passes showing the delay. The claim was reviewed and processed well ahead of my expectations. I will be purchasing this service again in the future. It was money well spent.

We were delayed on our initial flight from Bellingham to Seattle due to a mechanical issue. Alaska Air ended up shuttling us from Seattle to Portland and flying us out to Kona the next morning. Due to the time we had to arrange our own taxi from Portland International to the hotel, and no restaurants were available at that time. The next morning we purchased breakfast at the airport before our flights. This also meant our first night rental cost for the Kona townhouse we were booked into was forfeited.

We got sick during our trip to Ecuador. The Allianz operators were fantastic about finding us a doctor right away and checking back in with us to make sure we were doing better. We had to miss several days of our trip and rebook lodging. We submitted all of the required paperwork, got a receipt that it was all there and then waited. When we did finally hear back they sent reimbursement for the doctor's visit and medication but nothing for the trip interruption. When we inquire about this we got a response several days later that they didn't have any of our documentation. I have redirected them to the documentation and am still waiting for a response! The trip ended March 8th. It is now April 3rd. The documents were submitted around February 16th!

I was delayed during one of my work trips. Instead of worrying about how I was going to pay for everything, I was comforted knowing I had Allianz to rely on. The process was relatively painless and I was very happy.

Was very impressed with how quick and easy it was to get reimbursed for a trip that was cancelled due to medical reasons. I appreciate the no hassle, quick refund from Allianz. I would highly recommend using this company for travel insurance.

We needed to delay our trip for medical reasons and incurred a change fee from the airline. I submitted the claim and just a few days later, they approved it. A few days after that, I had the refund. I was shocked, as I expected an argument and long delay. I am impressed with Allianz.

I have never dealt with travel insurance before or filed a claim. I recently had to travel vacation plans and filed a claim. It was a very easy process and handled very quickly. I was pleased. I would purchase a travel protection plan again.

When I was unable to travel because of illness, my claim was handled quickly and fairly. I especially appreciate the service because my claim for the return flight (which via AIG for United Airlines) has still not been processed, a month later.

They never gave me a hard time. They were pleasant - asked the pertinent questions and got the job done.

I wanted to cancel my trip in the Philippines due to the outbreak of Covid but your insurance co. did not want to cover my change fees under I actually get sick before the trip. I was forced to take the trip so I don't lose the cost of my family trip. Your company should be more considerable due to the virus.

Wife became very ill and we could not travel. Allianz paid. My wife was bedridden with a serious virus and was bedridden with fever and malaise for about a month before our trip. We asked for reimbursement and it was granted with the filing of her medical records which clearly indicated the problem.

An excellent insurance company. Allianz is very prompt and efficient. Allianz has been very respectful and understanding of our situation. I would NOT hesitate to use Allianz again and recommend others who have to choose, "This is the company to do business with!"

This company is a complete scam. Wife and I planned a trip to Florida for 10 year anniversary for the end of April. Scheduled it on Feb. 20. Covid was not a pandemic in the United States yet! Thought I was doing the right thing in getting insurance because I have three young kids and you never know what could happen. Well.... Hotel room got canceled in Florida and I call Allianz about refund because of the quarantine (it does say quarantine in bylaws) with Covid. I hear some BS claim that because the WHO called Covid a pandemic on Feb 3rd, Allianz was not liable to refund!!!! America wasn't shut down until Mid March!!!! Don't worry, I am sure this small working class American didn't read everything. I am the dumb middle class guy. Thanks for working me over Allianz!!!! I'm sure you will get bailout money and make money out of this. Thanks for working tirelessly (as your website message says), more like found a loophole to screw over people!!

First of our travel plans were cancelled to see our son graduate from basic training due to the epidemic that’s going on and my claims were denied although this site stated there would make an exception in this instance. I had to call 4 times before I could get the proper information to file a claim. My appeal was denied by the claims escalation examiner John **. They showed no care. Customers purchase insurance to be protected and taken care of not to feel like you left out in the cold and that’s what we felt like happened. We were very disappointed by the actions of this company.

I purchased my ticket with Delta prior to the Covid-19 Pandemic, back in December 2019. I also purchased my travel insurance with Allianz at that time. When the Pandemic hit late January and February, I cancelled my trip. I filed a claim with Allianz due to the Pandemic and the travel restrictions imposed by my state. The customer service representative said Covid-19 restrictions are not covered under the insurance and that I should have read the fine print prior to purchase. I am so angry and frustrated. I did not want to endanger my health or the health of the elderly family members I come in contact with and they would not honor my flight cancellation.

Timely. I appreciate the fact that persons/staff actually interact with you to address concerns and are quick and knowledgeable when giving feedback. My claim was addressed within one month of submission. This is excellent consider the vast nature of the business and clientele.

I became very ill the beginning of the month, and my Dr. said I couldn't travel, so I turned all of my Dr. appointments in, our travel itinerary, and the amount of our tickets. Thank you for being so kind and giving us our money back.

Japanese Cruise Trip March 26-April 13. My wife and I have taken out Allianz insurance for every overseas trip for years. We never made a claim but trusted that if the time ever came to make one we would be covered. At the end of January 2020 my wife was diagnosed with bladder cancer. The trip was cancelled for surgery and treatment. MD Anderson, world renown cancer center, wrote a letter in her behalf to state that she could not travel. No mention of a 'pandemic' was ever stated. The claim was refused due to the pandemic. After much anxiety, stress and frustration we submitted an additional letter from our urologist. When appealed the claim was finally approved. Even the amount of the check was incorrect. What a hardship this was for us during a difficult time. We were very disappointed with Allianz.

Had a medical emergency the night before our scheduled flight, had to spend night in hospital. The insurance company never questioned our documentation and paid us without any difficulty. I would highly recommend everyone have travel insurance with this company, you never know when you’re going to need it.

In the past couple of months my husband and I had need to file claims. The process was simple, the representatives contacted were patient helpful and efficient. The response/refund time was very prompt. We will never fly without Allianz insurance. Thank you!

Items covered need to be very specifically spelled out. Since Coronavirus was not spelled out our trip was not covered by our insurance. They were very sorry we could not travel but oh well. Thanks a lot. What a waste of money. I definitely would not recommend unless you can specifically list every possible item that can occur. If it is not listed you're not covered. Very much black and white. I have worked with much better organizations during this pandemic that are understanding and going the extra mile for customers. This is not one of those types of organizations. They got your money. That is all they care about.

I am very happy with my purchase of this insurance. This was the fastest turnaround I have experienced with receiving a refund for flight cancellations. My past experience took 3 months; this was less than 10 days. Thank you.

My husband had to have his ear cleaned out by a physician when we were in Aruba. When we got home he called to make the claim and get reimbursed by Allianz. On the phone, the person said it probably would not go through. However, about 2 weeks later a check for the amount of the doctor's bill arrived. We were very pleased that Allianz covered this and appreciate their working with us. Will continue to purchase!

Our trip was cut short due to the Covid-19 (Coronavirus) and we had to change our flight from JFK NY to MIA Miami. We were charged an additional $75.00 per person and Allianz states that it will not pay out any interruption due to Covid-19 since it was declared an Pandemic.

This is the second time that I have needed to use my trip insurance and both times were with Allianz. They were very quick and communicated clearly where I was in the process. Very satisfied with the whole process and got my chek very quickly. I have recommended them to others.

Customer service representative was very helpful and empathetic to my family situation. The online app for submitting documentation was very easy and the processing of my claim was timely. I appreciated the customer service I received during a very stressful family matter. Thank you.

The process to file the claim was slightly confusing, but once I submitted it, I was pleasantly surprised to receive a refund within a couple of days, no questions asked. This was the first time I used this insurance and was glad to have purchased it.

When I booked my first international trip, the travel agent strongly suggested I take the travel insurance. I'm so glad I did! I injured my knee bad enough that I sought medical attention. But, my credit card was required for payment of those services. The policy I purchased covered my medical expenses. A few forms were filled out, medical records sent. A few days later- reimbursement check received!! Great service!

Just got off the phone with Allianz after learning that a college graduation in Boston scheduled for May 10th has been cancelled. Called to make a claim regarding 2 roundtrip tickets from San Diego to Boston. Was told in no uncertain terms that any cancellations attributed to Covid-19 are not recognized for reimbursement. Cruel response in light of the challenges everyone is facing in this uncertain time. All other businesses are exhibiting compassion toward their customers and Allianz has specifically designed a policy to deny anyone affected by the events surrounding this National Emergency. Too late for me, but for future customers, run!

The initial claim process was easy, and the follow up from Allianz with the confirmation email was fast and thorough. I canceled my claim, because I was reimbursed by the cruise line without penalty. However, I did ask two follow up questions in my claim cancellation correspondence that wasn't answered. Here they are:

Very satisfied with your service, your timing was on the mark, and your communications were excellent. I can't say enough about your service, everything was done in an professional manner, when I called, the person answered on the first try and was very professional.

I purchased insurance for tickets at the Met in NYC. I filed a claim. New York is locked down, no gatherings are allowed, etc. This is not an epidemic, it's a PANDEMIC. I trusted AAA. Not any more. The theater is closed. I'm so disappointed in AAA. I was surprised to find out that Allianz is part of AAA. I won't trust AAA any more and I will make everyone I know aware. If this is how AAA works during a horrible event in this world then I don't trust them with anything. What a serious let down. I will post this everywhere I can find.

Would def use you guys again. We had to cancel our trip due to illness. You refund payment in a timely fashion. We provide all documents need and within two weeks we were refunded. Thank you again for such great services.

I received good help on the phone after waiting quite a long time. They showed me how to fill out the forms online and I filled out the forms. They were quick and easy to deal with and provided good insurance.

The entire claims process was very simple. The online submission was simple to use and allowed me to do it anytime even after hours. I was very pleased with the quick processing of the claim. The check was received promptly. Communication was appreciated also. Thank you and I would use your company again in the future.

Had one of my items lost during a flight and the airline couldn't find it. Allianz helped and I quickly got a check for the amount I paid for the lost items. I will highly recommend you for trip insurance going forward!

I found that the cancellation form was a little difficult to understand. Your company was very quick to process once I submitted my claim. I certainly appreciated getting my full refund back in a very short period of time.

I am extremely pleased with Allianz service. I called prior to cancelling my flight and had all my questions answered in a efficient and effective manner. Submitting the claim was very easy. I received payment quite promptly and was pleasantly surprised. I would gladly use Allianz again.

I called to understand the process. When I had all of my documentations secured, I went on the web site and submitted it. The web site was easy to navigate and straightforward. The web site also made it easy to check on my claim. I received the check within 2 weeks. I will buy the insurance next time I travel and recommend it to friends.

My experience was great. Although it took longer than expected to get my paperwork from the company; I received great customer service and my full refund. We had a sick family member and could not travel so I completed all documents and within 2 weeks I received my refund.

I had to cancel a trip home due to my mother's illness. I was able to contact someone at the office who gave me good information. Then the covid-19 hit and it was impossible to get anyone on the phone. I did get reimbursed for changing my flight home due to mother's medical issue. For that I thank you. The covid-19 has screwed a lot of things up.

The process was very user friendly. Communication was excellent and on-going. Website is very easy to follow. And we got the “good news” the we would be receiving a check. We will certainly insure with Allianz should we ever travel again.

No one wants to have to cancel a trip due to a loved one's illness. I am thankful that I had Allianz travel insurance to make my cancellation easier. Not only was I able to find information I needed to make a claim, but representatives were also available to help me with the process.

Hands down one of the best customer service experiences ever! Placing request online for trip reimbursement, for hotel night, was so easy. System walked us thru this, even for non tech people. Refund took maybe 10 days. Just wonderful experience.!!! Thank you so much for a great process!

The process to get my claims submitted and my benefits was easy. I wasn’t sure that my situation was covered because of the coronavirus but I received more than I anticipated and am very happy. I recommend getting the cancel for any reason insurance!

Received quick response and refund... It was a very trying time for me and was so happy to have a company that helped me along the way! We will do business with your company again when flying or travelling. Thank you again for your prompt attention to our problem.

We were pleased to find that we had coverage for a missed port of call. The claim was handled quickly & efficiently. Customer care reps were courteous & very helpful. We are very happy with the service we received. Thank you.

We initially sent our claim to Allianz Canada as per the documentation we received when we purchased the travel insurance. After about 2.5 weeks we followed up with an email to inquire on the status of our claim; it was at that time, we received notification that our claim needed to be sent to the U.S. We then forwarded all documentation to the U.S. and our claim was resolved within a short period of time, which we were happy about. We would have selected Very Happy except for the initial delay. Cheque was received today, thank you.

Trip cancel due to illness. No answer when calling which was March 12th, filled out online and notified airline myself, online was a little challenging. Was not accepting my number. I know it may have been to unusual high volume. Got a case number and have had one email yesterday I think saying they are reviewing.

I had to cancel my flight due to my husband's medical condition. I had absolutely no problem obtaining a timely refund from Allianz. I will always obtain flight insurance from Allianz whenever my husband and I travel on Alaska Airlines.

Flights. Everyone one we dealt with were helpful and we are sorry we had to miss our trip but thankful we had insurance. We will definitely get insurance in the future! I have told all my friends and family about how easy you were to work with! Thanks.

We are very pleased with the timing of the dispensing of the check mailed to us after filing our claim. This was done in a very short turn around time. What was very frustrating was the initial online process for filing the claim as the web site for doing so was somewhat confusing and required connecting with a rep to lead us through the process. The required documents that were scanned in by us took initially; however, when we retrieved the form the doctor's excuse was not with the copy of the trip itinerary. Eventually, after several tries, we were able to scan in the required doctor's excuse. After working with the rep, Orlando, who was extremely helpful, although it was a little difficult to understand him because of his Spanish accent, was a Godsend. Without his assistance we could have never managed the confusing web site.

We are happy to write this review as Allianz came through, as expected. We fell ill before our trip and filed a trip insurance claim. The online process was straightforward and fair. We received a full refund of our tickets. We appreciate that very much and will choose Allianz insurance next time we make travel plans.

We had to cancel our trip. I realized I had purchased the travel insurance. Allianz was quick and efficient when I filed a claim. The procedure was easy to file the claim. The refund check has already been received. Thanks for your quick response to our claim. I will continue to use this company as insurance for travel.

Luggage delay. What I like - online forms and digital downloads, no telephone calls and fast prompt service. I got my check in mailbox in 10 days after I filled in complaint form,. I always recommend your service to my friends who travel. Thank you.

I had to change a flight due to a medical condition my daughter was experiencing. I filed a claim and, in no time, I got notice that I would receive the $200 change fee charge from Allianz. I was thrilled with the ease of filing and the prompt response. The check arrived shortly thereafter. It was worth the investment to buy the insurance!

Flight refund via website. I found the website easy to navigate and understand, and was able to submit my paperwork online (including MD note). The only slight difficulty was in figuring out how to compress the paperwork to fit into the appropriate file size for submission. I was pleased to learn my claim was processed so quickly. I submitted on 3/10/20, I received word it was approved within 5 days and received a check 3/21. Very fast! Especially during these trying coronavirus times. Thank you!

It was a lot faster than I expected to receive my check. The fact that I can do everything online, made it easier. I would recommend everyone use this service if traveling. I had a lot of anxiety about traveling, given the fact of her current situation. With this insurance at hand, I was not as worried. Thank you for your service.

I had to cancel a trip 2 days before we were scheduled to leave. I contacted Allianz and they were extremely helpful. Filing the claim online was time consuming, but easy to do. A claims representative called me to explain the documents still needed and email with her was flawless. I would highly recommend Allianz.

Insurance is a must when you travel. Things happen beyond our control. It is awesome when it works the way it should. Allianz processed the claim right away with no delay. They reviewed it and approved it with the proper documentation. Thank you.

Airline ticket insurance. Husband had open heart surgery in late Feb so trip cancelled -Allianz made it very clear and simple what they needed to process claim. Kept me updated on progress with their website status page. Was able to upload itinerary and a Doctor note easily.

The agent who helped me was very nice. I had to cancel a flight and the airlines charged a fee for the cancellation. Fortunately I always get your insurance which covered the fee. Thanks for being so prompt. The agent was very patient with me.

Cancelled air travel. We had a trip planned to visit family but had to cancel our trip due to a medical problem. We sent the appropriate documentation to Allianz as per their online instructions. The process was smooth and Allianz promptly refunded our money.

Your handling my trip cancellation was very fast and the person answer my phone call also very helpful.The process are straightforward and I had a very good feeling for future booking with Allianz insurance. I also highly recommend the policy to my friends. Thanks again.

Trip cancellation. They responded immediately and I had my check within two weeks after I produced documents they requested. I am extremely impressed with the response. I have a health problem and was concerned after the coronavirus was announced. I appreciate their promptness.

i was very satisfied with the refund process on-line. There were questions that were easy to answer and prompted me on to the next question. I was sent updates as the refund was in process, I received my refund promptly without any difficulties, I would recommend this policy to others.

Had to cancel my flight due to an unexpected illness. I have never cancelled a flight before and am very thankful for the help of Allianz. Got my entire ticket cost back; amazing. I will now always recommend purchasing insurance during flu season just in case. Thank you.

Flight cost returned when we had to cancel due to Covid-19. I included a note from my doctor stating that I was not advised to fly because of respiratory illness. I did not know when I would be able to fly again so did not want to just postpone the flight.

I got the check immediately thank God but if it were more expensive, and I had the money but if it were more expense it could have been a problem. Next time will choose something less than of what I paid for.

I just submitted another poor review before I realized that Allianz has indeed processed our claim and reimbursing cost of the tickets in full. I am VERY happy about that. Thank you so much! And ignore my previous review :-)

My husband came down with a severe respiratory and infection and was seen by his doctor. He was told he could not fly at the time of our trip. I filed a claim for our airfare. It was granted and refunded.

Received payment for airline trip cancellation promptly. Very satisfied. Would use your service again. This is great for peace of mind for airlines with very expensive change fees. Hope this review will make a difference to someone who is flying.

I am not able to travel due to illness. Allianz reviewed my claim and issued a refund quickly. Most of my other claims are not with Allianz. They seemed to have stalled even though I have documentation from 2 specialists.

Very easy to use and helpful. Any questions were easily answered. Thought it would be difficult and a long process to get a refund, but I was pleasantly surprised how straight forward it was. Will always be insuring my trips in the future.

Everyone was very polite and I didn’t have to wait long for a representative to answer the phone and answer my questions. I received my reimbursement check very quickly. Was very happy to do busy with you and would recommend Allianz to others.

Allianz was great. This trip was the first time I bought trip insurance. My daughter got sick a few days before our trip. We sent in required documentation and were refunded our trip quickly. I expect that I will use them again in the future.

I bought insurance because my mom was sick. I ended up getting the flu a few days before my flight. I was unable to travel on my extreme hiking/camping adventure trip over my spring break. I filled out the claim form and was pleased that the refund arrived in the mail promptly.

I was really impressed with the quick response to my claim amidst all the confusion and cancellations due to the coronavirus! The agent I initially talked to was friendly and helpful. The website was easy to use. I was afraid my claim would get lost or strangled by red tape. It was not. I received my claim check in the mail yesterday. I would definitely recommend Allianz insurance to anyone planning a flight. Thank you!

Had made non-refundable air reservations for a May vacation and had to cancel due to medical treatment for a recently discovered illness. Cancelled reservations for my and my spouse, got a note from the doctor explaining my treatment, went online, filled out the claim, attached the doctor's explanation and submitted to Allianz. Received a direct deposit into my checking account from Allianz for a full refund.

Very pleased with this trip insurance company. I was diagnosed with a medical condition that will not allow me to take a trip to Norway I have had planned for over a year. I was able to get my entire flight refunded. So thank you Allianz for your help!

Website was friendly to use. Claim was processed and paid rapidly. I was surprised how quick considering all of the travel problems currently. The confirmation emails walked me right through the process. Your team did a great job!!! Thank You!!

I had no idea how simple it would be to file this claim. The site allowed me to upload the necessary documents and I received a check in record time. I think you underpromise and overdeliver! That's the best way to go. Thank you so much!

Hello. My husband and I both became ill three days apart on our trip during Feb. of 2010. I filed the claim for my husband, and then I tried to file a claim for myself. I was not able to. My husband's claim was processed and paid. I tried to talk to someone in customer service, after waiting 45 minutes, who admonished me for not filing the claims together, and then our call was disconnected. I have contacted CS twice with no response. So, yes, I am dissatisfied. Enclosing my paperwork. Help me out here, please.

Thank you for your prompt, pleasant service! You made what could have been a nightmare into an easy situation. I was just recovering from a Bronchial issue and was unable to travel. You provided me with the information I needed to file my claim and within two weeks I had a full refund in my hands. Thank you so much!

I filed a claim for $125 non-refundable ticket change fee when I cancelled a flight with Alaska Air. The receipt email from Allianz when I purchased insurance had a link for refunds which was fairly easy to follow and navigate thru the website. I received a check within two weeks even in the midst of the Covid-19 crisis. I was very happy with the service.

While booking a flight on Delta I was prompted with the option to purchase trip insurance. I decided to go ahead and purchase it because my husband's job is unpredictable and we might have to cancel. Turns out the wedding we were traveling to got postponed due to the coronavirus outbreak. And this insurance was more than happy not to reimburse me the price of our tickets. If the insurance covers nothing but illness, injury and death - CALL IT ILLNESS, INJURY & DEATH COVERAGE! Don't advertise as something that's actually useful when the requirements to get your money back are insane. Will NEVER buy this again. And screw you guys for taking my money.

When I filed my claim, I was not able to add a second event during the same trip. I tried to contact you by phone, but was unable to get through (understandably in view of the pandemic). So I added a second set of data and a note to the claim, but they appear to have not been read. My total claim was for $80.38 + $71.08 = $151.46. I received a check for the $80.38, but not for the $71.08.

I emailed the required paperwork about my medical claim, including my doctor's statement that I should not make the trip, and asked for direct deposit. I received an acknowledgement of the claim within 24 hours and the payment was received in my checking account in 3-4 days. I can only say I was really surprised at that excellent service! Glad to do business with Allianz.

I appreciated the quick review and processing of my claim. It was also fairly easy to fill out the claim form online. This was my first experience with travel insurance and I will probably use it more often now. Thank you for your assistance!

Allianz process was streamlined and refund process was seamless. Once I uploaded the documentation, the whole process from start to finish was less than 3 days given the market conditions. It was an awesome turnaround and great job team!

Our wedding was scheduled 03.20.2020 and our honeymoon was to follow. Because of COVID-19, we ultimately had to make the heart breaking call to cancel it all. We sincerely want to thank you for refunding our trip, this has been hard enough and was not looking forward to jumping through insurance hoops but you made it easy. There is so much uncertainty right now, and getting this money back means a lot. So thank you.

My wife fell on her face and was injured in New Zealand. We filed a claim for her medical costs and replacing her eyeglasses after we returned home. Allianz quickly responded to the claim and reimbursed us for the costs. We were pleased with how easy it was to file and the quick response.

I purchased trip insurance for an international round trip flight. The policy was easy to understand about what was and wasn’t covered. Due to illness I had to cancel. The claim process was quick and easy. I received a prompt response and received a check within 10 days. Will definitely use again.

Allianz provided me with excellent service. I had to cancel a flight due to health issues. I followed their procedures to file a claim and received a check fully reimbursing me for the cost of the flight within 10 days of when I submitted the claim. I will definitely use them again for trip insurance!

Baggage claim. Thank you for paying my claim. You just made my day. I appreciate all that you are doing during this difficult time. I had no trouble submitting my claim. I'm happy with the outcome of my claim and your company.

This was a zero hassle experience! I didn't need to be contacted by anyone. This was not a typical insurance interaction. I received an email confirmation after I completed the claim and received the payout about a week later. Everything was online and easy to understand. I highly recommend Allianz.

We had to submit a claim due to my wife having an infection during our cruise. She was treated by the ship's doctor and was given medication. We submitted a claim with the paperwork provided by the ship Doctor and were paid promptly.

My husband became very ill and was hospitalized just before our vacation. Needless to say we had to cancel our trip. Delta gave us a partial credit but not the full amount. After providing proper documentation, Allianz covered the remaining amount. We are very happy we decided to purchase the insurance. Thank You Allianz!

Prompt refund for travel interruption! We purchased travel insurance when we booked a 2-week trip. We arranged for a care provider to cover in our absence. We had to return after one week and purchase new, return tickets due to the illness of our daughter’s care provider (our daughter has cancer). Thank you Allianz for your prompt assistance!

I was pleasantly surprised at how easy and fast the claim was processed. Once I filed the claim, and provided the necessary documentation requested, I received a check in the mail in less than 2 weeks. I will purchase trip insurance on all of my future trips - It is worth the money!

Baggage claim. We had a piece of luggage that was damaged by the airline. The wheel fell off and was unusable. The airline would not cover because we didn't place the claim within 24 hours (who knew to even do that). I created a claim through this insurance on my return, uploaded my receipt for new luggage. I received a check in the mail! It was that simple.

I developed a urinary tract infection the second day of our trip. The ship's doctor was wonderful and the meds cured me before our trip was over. Allianz responded to my request for medical reimbursement in less than two weeks and refunded the full charges. Thank you!

It took 3 times as long for My claim to process as it did my friends, and we filed paperwork on the same day. Would like an explanation why my claim took 3 times as long to process. The process was seem less but took way too long.

Very Happy with Allianz Global as my husband purchased insurance on my airline travel round trip to see my grandkids. About 1 month after purchasing trip I had a unexpected medical condition that need to be handled in a timely manner. So immediately notified company and walked me through steps to take online in filling out claim and then attaching the proper information/documents they need from me and physician to complete my refund. Very pleased how fast they were able to complete my full refund. We will definitely be recommending to our friends this company and services they offer for all our travels in the future.

Found the whole process very simple to apply online. I provided the appropriate documents by uploading and I had my decision back within a few days. I will always get travel insurance going forward because you never know what can happen and this gives me the peace of mind to know I am protected. Thank you Allianz.

Plane reservation. I was able to download documents - very easy. Explanation was very well done and nice that I was immediately given a number and I could track it. It was also promptly handled in the time I was given. I would recommend to a friend.

We talked with several officers through our claims (mine and of my daughter). Always we feel that we were treated with professionalism and spirit of cooperation. Despite of hard time that we are living due to coronavirus outbreak, the officers were patient and help us all the time. We never felt deprived and for sure we will recommend this company.

Awesome company!!! I would recommend them, especially at my age and you never know what the future will bring in regards to your health these days!!!! Never hurts to have a safety net with Allianz Insurance!! Great Company, easy claim filing.

Claim for cancelled flight. Allianz had an easy to find excellent web portal for filing claim. The email with the policy information had a link. I could easily upload documents for Quick response to reimburse to me due to cancellation for medical reasons. I will use them again to insure my air travel.

I recently had to submit a claim for my parents, Ura and Clarence ** Sr. Once I submitted the claim, thinking I had to do each ticket separately, I realized I was suppose to do them at one time. I immediately emailed stating what happened and have never heard back from anyone. This all happened on March 8th, weeks before the National and New York State emergencies. I submitted another email a week later around 3/16, heard nothing and now just last night I submitted another email. My parents had to cancel their flight because my mother was going for a procedure the day before the flight. The medical condition came up after the tickets were booked. Documentation has been submitted and they did just receive the reimbursement for the original claim. I am unable to submit another claim or amend the original. Thank you.

After buying flight insurance for a Delta flight, we had to cancel for health reasons. Your website was very easy to navigate and use. We received a refund within the time you said. Very pleased! Would definitely recommend to friends.

I appreciate the ease of use and the promptness of response and resolution. I was able to submit everything online and had a confirmation the following day. No additional questions were asked and the funds were deposited to my account soon thereafter. Thank you.

Hotel refund due to trip cancellation. Very smooth and professional, fast and friendly. Online experience was easy, fast, and friendly. I will be using your services and would recommend your products to my friends who are travelling in the future. Thank you and I will be visiting your website in the coming months.

We purchased trip insurance for a planned vacation in Montgomery, AL and Jackson, MS, but my doctor advised me not to go due to a long-lingering cold & infection. So, for the first time in my life, we had to cancel non-refundable air tickets. Allianz did everything exactly as promised, and we were repaid our full airfare.

Had to cancel our flights due to my husband's illness. Was able to file the claim online. The process was self explanatory and I received my refund within ten days of filing. Very pleased with Allianz - I will be using them again.

I would most definitely recommend your service. I will not travel without it period! We had to cancel our trip to AZ due to a health issue that just came out of no where and caused us to have to cancel our trip.

I would use them again. My mom had a heart attack and I could not go on my trip. I would recommend this to anyone who has to travel. I summit the documents to verify her injuries and my fund were returned within five day.

I got the flu right before a flight to visit my mom. I had trip insurance from Allianz and submitted a claim and a few days later I got an email saying my claim was processed and I should expect a refund check within 10 days. It really was fast and easy, highly recommend this service!

Super impressed with the full refund and how fast I received it. We will use this service all the time, for sure. My cancellation was for medical reasons. We will also pass on this information to others as well. Thank You!!!

Submitted claim for total refund of all costs associated with a canceled flight for which I purchased insurance. Received total reimbursement promptly and without question. No issues associated with the claim submission. Very satisfied and will certainly use this service again.

My train was cancelled, causing me to miss my return flight home from a remote location in Montana. I booked a cheap flight home from the nearest airport and started filling out my claim form sitting on the plane. Within three days the claim was accepted and paid, reimbursing me for the emergency flight home.

I had to cancel my trip because I broke my arm skiing. Your online process was fast, easy, and convenient. I received a full refund of my airfare as promptly as promised. I could not be possibly be more happy than I am.

I submitted my claim with receipts and I was credited and case closed in less than 3 days. It was awesome! The form was very easy to fill out, so submitting a claim was a breeze. I don't really know what else to say, I will definitely use Allianz in the future!

We had to cancel our trip due to our daughter being injured at a track event. The process was very easy and payment was quick. I received notice of the claim being approved within three days. I highly recommend this company.

Holy Land trip. I was unable to go on the trip sponsored by Regina Tours due to illness. I received my refund in a prompt manner. I thought it would take a much longer time and was pleased to receive a check so quickly.

When calling Allianz to get information about a claim, I was put on lengthly holds, then disconnected many times. Plus Allianz signed me up for AARP membership, according to AARP when I complained, and several other companies including Home Helper Project, using my credit card WITHOUT PERMISSION!

Customer services were excellent and they handled the claim in a timely manner. They gave explicit instructions and made it very easy to follow and assisted in getting the correct documents. The system to upload the information was very easy to follow as well.

The entire experience of dealing with Allianz was quite easy and pleasant. We had to cancel our cruise and flight because of my cancer and weakened immune system. I was very impressed that the refund check arrived so quickly, came yesterday. Because of the Coronavirus I was expecting it to take much longer. We thank you so much for your prompt attention.

We have used this company several times. We have never filed a claim. They say they are a satisfaction guarantee but that’s not the case. We are in limbo as are thousands of others over COVID-19. Our trip is to leave for Europe in a couple of weeks but with the no entry the closed doors they have a clause they don’t cover for epidemics. We would go even with the epidemics but the entry to many of the places are closed. Tours are closed. Etc. Allianz we are not satisfied we are losing thousands. You should at least refund the cost of our policy.

I hated the thought of cancelling but thank God the insurance was there for me.. The thought of cancelling a trip to Hawaii was awful but you never know what situation comes in the future. But at least I had insurance.

I am satisfied that all 3 claims were paid; however, my two traveling colleagues were paid without hassle and I was asked to provide additional information when I am the one who is ill. The second concern is that I was sent another policyholder's information during one of the follow ups to me. I know these are crazy times with COVID-19, my issue occurred just before that. There must be inconsistencies with claims managers and the receipt of someone else's info could have been a HIPPA violation. Consistency and accuracy focus may be needed. I do appreciate that my claim was paid and resolved as I expected it would be based on my illness and my understanding of the policy. Thank you.

Medical Claim. I had a need to file a claim on a trip policy that we purchases for a recent cruise. The filing procedures were easy and straightforward and the response time was reasonable. Overall I was very pleased with the service provided.

Trip refund. My check came quickly and the claim form was easy to find online and easy to submit. They also kept me informed as it was being processed. Thank you for your help in this matter and check has been received....Debby

When calling, had difficulty getting a representative to ask questions about filing a claim. Got disconnected once. It would have been helpful if on the website under claims there was a form to print or email to a doctor for the medical documentation required. If there is no form, it would be helpful to list on the website what essential items needed to be included by a doctor when writing a letter for canceling travel due to medical reasons. After the claim was filed, the website feature of checking on the status of a claim did not work. The final result of getting a check for reimbursement of travel expense did only take 13 business days which was good. Just had no idea of the status of the claim until the check arrived.

Flight Chicago to London HR 11,21.20. In the very difficult circumstances I was experiencing- fractured pelvis and pulmonary embolism I was unable to make a claim for some time. In spite of this you made a refund so that I am able to reimburse my grandson who had paid for my flight. Sad not to be on that trip but will certainly go to Allianz for future insurance as will all my friends. The courtesy I received was so very welcome.

Air Travel Insurance. My friend and I were to travel to Morocco, unfortunately, 7 days prior to our departure date my friend became ill with acute bronchitis and sinus infections, therefore, we were forced to cancel our trip. Your insurance covered my flight to JFK which is where we were to depart from for Morocco.

After battling with the supplier of a private yacht charter all last week-I went into AgentMax to try to modify the dates of my client's trip the day before they were due to leave. This was on Saturday-March 21st. Previous to March 21st-I spent 2 or 3 days attempting to call in but kept getting disconnected after being on hold for 30(ish) minutes. The Agent Max online system did not allow me to modify but told me to call the Agent phone number. When I called-it said they were closed. I tried to call the regular customer service line but was directed to a voice mail system. I left a message. There was no email address provided as to where I should contact. I went ahead and sent an email to the general customer service email provided at the bottom of the Agent Max website.

My experience with this claim process was very straightforward. Your method of uploading the information was easy after scanning the needed documents. The one thing I didn't understand is you asked for a preference of how payment was to be made and this was never used. Just wanted you to know. The other thing I was impressed with was the response time. If you said you would respond in 10 days it happened. Thanks!

I had to cancel my trip due to an illness. I called and they made it easy for me to submit my documents. I felt it was a reasonably quick process for a refund ..I very satisfied with the customer service and the professionalism of my representatives. I felt relieved and it was a relief not to worry about it. And I just focused on my recovery. Thank You Allianz!!!

Airline cancellation. We had to cancel a Family spring break Disney cruise vacation due to my granddaughter having to emergency surgery. I went online and completed the cancellation insurance request and mailed the documentation. I received emails letting me know that my information had been received. I have received my refund in a timely manner. I never spoke to anyone, everything was done through email or on Allianz web site. Thank you for the quick response. I received my check in 15 days.

Unfortunately I had an incident during my trip. This company was easy to work with and was able to cover my expenses when my flight was cancelled. Filing a claim was simple and I had a check within 10 days.

Canceled trip. My children received military orders right after I booked a trip to see them. Luckily I bought your insurance. Your representative was very helpful on the phone and there was no problem in filing the claim. I received a check for the full airfare in a reasonable amount of time.

We have always selected your Travel Insurance whenever we travel. As seniors we never know when our plans have to change due to unexpected illness. Your online services provide us with the ease of filing and tracking our claim. Thanks for a great service and peace of mind when traveling.

I would never have paid for a non-refundable seat, but Delta is sneaky and won't tell you it's non-refundable when you book the flight. Not a cheap bargain-basement seat, either... Comfort+, booked months in advance. When COVID19 came to pass, I thought it prudent to not travel. Delta was completely uncooperative regarding refunding my ticket, but fortunately Allianz was able to process my claim. Many thanks.

I filed a claim for $300 for the loyalty program redeposit fee after our trip was cancelled, and initially my claim was denied. I appealed the decision and we were reimbursed. Had I been reimbursed when I first filed the claim I would have given 4 stars.

I filed for two separate incidents. I didn't see any breakdown of what I received so I'm not sure if I was paid for both incidents on one check. I wasn't able to speak to anyone when I called due to large call volumes.

I had to get 2 doctor notes after I broke my foot and had to get back from Florida to Connecticut. I was happy that after some time they did give me the refund and I feel they did a good job and it was very good to have the insurance. Thank you.

Airline Refund. Very helpful & compassionate personnel via telephone & email. Updated information was given along the way! Great follow through. Thank you for all of that and making the process fairly simple regarding necessary documentation to attain my refund. Thanks for being there in this very stressful time.