Allianz Global Assistance Reviews

Refund on policy due to cancellation of flight. Had to cancel flight due to coronavirus and my health issues with COPD.. My doctor had suggested that I do not travel to the Philippines during this crisis with coronavirus, because of my age and COPD, which is very chronic.

We found Allianz to be communicative and prompt. We were contacted in a friendly manner, and all explanations were easy to understand. The forms required were easy to complete and the associates were most helpful. Reimbursement was received in a timely manner.

First time we used Allianz, and unfortunately on our recent trip to New Zealand February 2020, we were part of a National State of Emergency due to excessive flooding in the Milford Sound Area. Fortunately it resulted in us only missing one night in one of the hotels, and we were compensated by Allianz. The check arrived about two weeks after claim was submitted. Will definitely use Allianz in the future. Many Thanks.

I appreciated being able to talk to a real person when I called. My husband and I needed to change our flight plans because of the health needs of my elderly mother. Our additional airfare costs and rental car was reimbursed with very little effort on my part. Within a few weeks of my submitting receipts, a check arrived with the total amount I had requested.

I’m glad I had insurance for a trip we were taking to Jakarta. Due to the coronavirus, we were concerned about travel. Two of our travelers had been sick with the flu for weeks. We knew that a 16 hour trip could send them back into a full-blown fever. We had to cancel our trip. Having insurance got us our money back. It doesn’t make sense to take a chance when you’re traveling. Buy the insurance.

I developed health issues after booking my flight that did not allow me to fly on an aircraft and take the trip. I was very happy that I took the insurance. Having insurance sure helped with this unforeseen situation. I did have a letter from my doctor advising that I could not fly. Allianz was very responsive and reimbursed my flight cost in a timely manner.

We have often used your company for insurance but never had to file a claim. This is the first claim we ever filed and it was set up very well. It took minimal effort and we were very satisfied. We plan to use Allianz for our travel insurance in the future.

Customer service rep was excellent. Received refund quickly. I would purchase insurance again. Grandson had some medical issued and needed to cancel our trip. I would recommend you to family and friends. Was very helpful. Thank you again for all your help, very much appreciated.

Customer service was amazing during sign up and the process to file a claim was unbelievably easily. I have over 100k followers on my travel Instagram ** and have recommended you to them all. Everyone I know signs up for you.

Cancelled Ski Trip. I was impressed with the ease of filing my claim and the quick response by Allianz Claim Adjusters. I requested that funds be transferred into my bank account which was done quickly and efficiently by Allianz.

I am very pleased with my experience. Allianz made it easy to upload and submit my claim. It was reviewed, approved, and I received the funds within 10 days. I would recommend to any traveler who may be thinking of purchasing.

Sudden medical needs on a Disney Cruise to Mexico landed us paying out of pocket for unforeseen expenses. We submitted our claim and were paid within days - all done on the App! So glad we were asked if we wanted the insurance coverage as on most vacation trips we usually decline. Thank you so much! We will be using again and again!

We bought the insurance and needed it due to Corona Virus. We got our refund, but the process could have been easier. More automatic, with it being clearer for conditions necessary for refund. We would use your services again when we re-book our trip next year.

Very thankful for Allianz! This is actually the first time that I’ve purchased insurance for a flight and it was a blessing to have it because my Dad’s health declined terribly and I had to cancel my trip to see my grandchildren. Thanks again for the ease in purchase and in remittance! I will definitely purchase it for every trip from now on!!

I recently made a claim with Allianz Global Assistance after our flight was delayed by more than 6 hours because of an airline problem. It was easy to file the claim and my claim was paid promptly. I'm very pleased and will buy the insurance again.

Very professional, quick and easy to work with. Was hesitant to buy the insurance. Attending a family wedding. I wound up with some heart issues. Thought if I had to use it I would be unhappy. Turned out the opposite. Will never book a trip without buying from Allianz!!!

It was unfortunate my husband and I needed to spend the Christmas holiday apart due to his 94 year old mother's illness and we would not be able to spend time all together as a family. We knew this could be a possibility and obtained insurance just in case. Never having used insurance before we didn’t know if it would help in our situation. After following clear instructions online and uploading documents we were approved to get our refund of flight fare for additional fares and changes in flights purchased. I am so very impressed with this company and will be buying insurance in the future.

Our ski trip was interrupted due to weather both going and returning. The customer service representative we spoke to was very understanding and provided great assistance in making sure our claim was filed correctly, even pointing out some things we should have included. We were very, very happy with the claim settlement! It's nice to know the insurance company was working for us and not against us!!

I became ill and was unable to travel. After obtaining a letter from my physician, Allianz promptly returned the cost for me to buy back my air miles. I was extremely pleased at how customer friendly they were. The only problem I had was getting a doctor's letter in a timely fashion. Thank you, Allianz.

My claim for refund of a canceled flight due to medical emergency was easy to file and paid quickly. I was really impressed with the assistance and guidance I received from your customer service department. Thanks for making this so easy.

I had to cancel my travel due to my child being in an accident. Claim process was user-friendly; upload some documents; and I believe a fair resolution to the claim. Overall the turnaround time was very efficient. I'm very satisfied.

I recently booked a trip to Japan with one of my friends. Long story short we had to cancel due to preexisting health conditions and the coronavirus outbreak. They did not refund me a cent, and said that there were exclusions in the travel coverage. One of which being epidemics, even though I had a doctor's note prohibiting me from travel. They are trying to save their own from losing an insane amount of money. However the financial deficit was much greater on my end. I had worked all year to save up for this trip, and now to throw $1,334 away without any real reason. Just another example of greedy corporation doing whatever they can to make more money. I'm so glad this two trillion dollar company did not have to reimburse an 18 year old her flight to Japan. Do NOT buy their travel insurance, it's not worth it and they will scam you. It's better to deal with the airline directly.

We obtained Allianz insurance for our airline tickets for a trip. We cancelled a trip for medical reasons. Allianz reimbursed us full price for the cancelled air tickets. This total process, claim submitted to refund received, took about a week with minimal effort on our part. Thank you for the excellent service. Our comparison is the response by CSA Travel Protection which we used for the condo rental. With CSA, there was significant paperwork required, complex instructions and it has been a few weeks with no response other than “they will get to it when they can assign a claim manager." In looking at the reviews of CSA (mostly negative), we should not have used them and won’t in the future.

I had to cancel a trip due to illness and was charged a fee by the airline to reinstate my frequent flier miles. Allianz claim was easy to file and I received my claim very timely. They responded quickly to the filing and let me know what to expect.

Had 2 claims in the past few months and they were handled very quickly. Received exact amount both times within 7 to 10 days. Will recommend to all my friends and family. Keep up the good work. Well worth the cost for coverage.

Processing my claim was OK - as of today 3/10/2020 it has been 18 DAYS (NOT TEN DAYS as noted on 22/21/2020) and I have NOT received my refund. I understand this is an unprecedented time for the travel industry... and it is also an unprecedented financial time for me personally. Leah

Had to change flight a week earlier due to an unforeseen medical problem. Allianz refunded my change fee within 7 days. Great, friendly, helpful customer service. There was never a question about why I had to change my flight. They simply asked for the 2 itineraries.

I was able to take pictures of all necessary documents and submit my claim while still at the airport. The claim was reviewed, processed and I had my reimbursement in less than two weeks. I never communicated with any actual person. I have absolutely no complaints.

I had to cancel a planned trip because of illness. The claim process on Allianz's website was easy. I just had to provide copies of a few documents to file the claim. The claim was processed very quickly and my airfare was refunded within a few days. During the process there was excellent communication from Allianz via email.

Allianz was also preparing to refund a seat enhancement that was not refunded by the airline. Allianz needed proof that was the case and when was asked for documentation from the Airline, they decided to refund it on their own but Allianz was preparing to process another $380.

Great, fast claims payout, but expected a full payout of the about $300 US rather than the $150 I got. I assume the $150 payout was the "no receipt" amount listed on the site, but I DID submit a receipt, so not sure why that was.

I always use Allianz for trip insurance and they are wonderful and fast with all responses and problem resolutions. I have used them over 10 times in the past years. They have never given me any hassle when I have submitted claims and always answered all my questions.

I received an email from you guys saying everything was in order. Check would be delivered in 10 days for full amount. That was on February 6, 2020. Today is March 6, 2020 and I still have not received the check. I tried calling and they said the lines were too busy to send an email. I sent Sent an email asking what’s up and have received no response. I am still waiting for $900 plus reimbursement check. Can you help.

My flight was CX due to weather. I was very pleased with the speed for the quick response. The check was in my hands in just a few days. And the process was very simple. The online process just took a few minutes. I just attached a photo of the hotel bill.

Call after putting the claim to change. Said all was now changed in system. That I did not need to do anything else and now I was told they did not put in the computer the change. Just received part of the amount.

I bought 2 tickets to an Illenium concert a month in advance but wasn't sure if something would come up later down the line so I decided to buy insurance on them just in case. A week before the event, I have found out that I could not go because of my great grandma's birthday, who has traveled from Hong Kong to the U.S. to visit relatives she has not seen in years or even met. I have submitted a claim about this situation and I have not gotten an email back from Allianz and their customer service team.

My frustration comes from the fact that I responded around the 14th of February, 2020 that even though your website shows that a check for my claim was issued on 2/5/2020, I have not yet received it. Today is March 3, 2020 and no one has called or sent me a reply and I have yet to receive a check for my claim. In fairness the claim was processed in a timely fashion, but the important part, the payment, has yet to happen. Please reply to me promptly.

I want to share my experience with Allianz Travel Insurance. I was visiting my son and family in Germany when I had a stroke. I was admitted to the hospital on December 25, 2019. My son contacted Allianz and they took it from there. They paid a large portion of the hospital bill, but that is not all. They also had an escort with me, which happened to be a nurse. From the moment I left my son's home until I arrived in my home in Michigan, she was with me every step of the way.. When we arrived in the Detroit airport, there was another driver to drive us to my home. I can't say enough about my experience!

Very easy to do online AND your service representatives on phone were very polite and efficient. Paid quickly. No problems. It was a international award trip protector III policy number ** issued August 14 2019 and effective August 15 2019. And the address state abbreviation is AE which stands for Armed Forces in Europe so you should update your stat codes.

I had a trip planned to go on vacation but at the last minute my dad went into hospice with hours to live. I had to quickly get to Maine from Texas to see him and that altered my plans to take my other trip. Allianz was AMAZING at helping refund me!

The airfare refund was easy since we had a doctor statement. This was the first time I have insured a trip and I'm glad I did since some of the travelers with is had major medical issues prior to the trip.

My trip starting in Austin, TX on December 2, 2019 to visit my daughter who lives with her family in Europe didn't start off very well. I fell, really hard & flat on my face, in the Munich main train station the day we arrived. The paramedics came and after examining my very scrapped face, said that I might have a brain bleed & they should take me, in their ambulance, to the hospital. I was treated in the ER and had to pay them 200 euros before I could be released. A few months later, I received a bill from the ambulance for over 900 euros! I paid it & decided to submit a claim for reimbursement from Allianz Global. Thank goodness I had bought their trip insurance. I wasn't very hopeful and couldn't believe it when I soon received two checks which more than covered the ambulance and hospital bills.

I thought that this process was going to be a hassle but it totally wasn't. I read what they needed and sent it with all the documentation they requested. Allianz responded within a timely manner and issued a refund promptly. Very happy with this company and their service. Will definitely use them again.

Everything went very smoothly. Sorry we needed to actually use the insurance but the experience went smoothly. There was no challenge to our claim and the website format was really great. I liked the interactive nature of the claim submission.

Excellent service: It's easy to contact representative on phone. NO WAITING SO LONG. Your rep has helped me friendly the procedure how to claim my insurance online, then processed a payment of amount for the claim my recently filed with Allianz very fast and on time.

I was so glad I bought Emergency Medical Insurance with your insurance company. I never hesitate buying an insurance like this because l I never know what lies ahead of my trip. When I was in the Philippines, I got sick and had been hospitalized for two on an emergency. When I returned back to the United States in Illinois, I submitted my claims. Then without any questions after submitting the required documents, I got my check for my emergency medical and travel delay. It was an awesome experience that your company can be relied upon on these instances. I wouldn’t hesitate to recommend your company to my family and friends to get insurance coverage from you. Thank you very very much and until my next trip.

While on vacation I got food poisoning and required a brief hospitalization. Upon my return home I was surprised how easy it was to submit my claim and how quickly it was paid. Very satisfied with Allianz and will only use them for my travel insurance from now on.

While we had to cancel our trip due to serious illness in the family, the claims process was relatively easy, and we were reimbursed quickly. I highly recommend getting travel insurance for unexpected changes or overseas delays. You never know when you might need it.

Normally we only purchase travel insurance for International Travel but on this occasion we purchased the travel insurance for a trip to Sacramento CA. Midway through our trip I broke my left hand, needed to visit emergency care, a local orthopedic doctor and then cut our trip short and return home to set my orthopedic surgeon. Things can happen. Luckily we did have the Allianz Trip Insurance. I spoke to an customer support agent, downloaded the mobile application. I then utilized the information that I had obtained to receive reimbursement for our incremental travel expenses incurred for our shortened trip. The electronic claim filing was intuitive and did not require any addition customer support calls. Once the claim was filed, we received a reimbursement check very quickly. I am very satisfied and highly recommend using the travel insurance as Things Can Happen!

We had to cancel one person's ticket due to an illness in her family. After submitting the form I was pleasantly surprised that it only took 1 week to receive the check. I was very pleased with the service I received. Thanks for the help in getting the matter addressed.

I used Allianz to insure my Amtrak ticket from St. Louis to Kansas City for the Super Bowl parade. Unfortunately, I got sick on the way to my train. I submitted my claim and it was approved. I rebooked the next morning and made to KC. I had the time of my life, plus, the check is in the mail for the ticket I couldn't use.

Thank you for your expedited help in recovering my flight cost for a trip I had to cancel due to a fall and breaking my ankle making it impossible for my husband and I to make the trip. We followed the directions online and submitted the documents requested. Within a very short period of time you sent us a check.

Because of impending knee replacement surgery, I had to cancel a trip to Spain. I submitted a letter from my surgeon with all the pertinent information. I am very impressed with how quickly Allianz responded to my claim. Honestly, I thought it would take a lot longer than it did. I am very appreciative.

We purchased the policy when flight reservations were made with Delta Airlines. Our travel had to be cancelled due to a severe medical emergency. We submitted the requested documents. The payment check arrived promptly. All went well. We certainly would recommend to a friend.

This is the second time I have had to make a claim with Allianz about a travel incident. The first time was hospital/doctor costs for a trip to southeast Asia. The most recent claim was for a cancelled trip to Sweden. In both instances Allianz handled my claims swiftly and without asking for additional information. Frankly I would never leave the United States with Allianz insurance. They are prompt, friendly, and responsive.

Very quick processing of claim and response. Will purchase this insurance again for all my other flights. Excellent service. Had to cancel my flight due to sickness in my family. The claim was processed so quickly after I submitted all of the paperwork.

I am very pleased with Allianz prices and coverage. This is a great company that is doing a great job to provide protection for people who are traveling. You are always at the mercy of the airlines and their schedules and their problems. Whenever I have had a problem with my travel they have been the ones who have made the situation manageable.

Unfortunately due to my husband's illness we have had to cancel our trip. Luckily I had insured with Allianz who were very easy to contact and came through with a refund as soon as I submitted the necessary documentation. Thank you Allianz, I will always insure with you from now on!

I was very pleased with the quick responses by the customer service reps to my questions and concerns. The online procedure to file a claim was easy to navigate and the process was not time consuming. I would recommend Allianz to other travelers.

We appreciate how quick our claim was processed. We missed two ports of call on our recent cruise on Holland America to Antarctica. While disappointed, it was nice to know that there would be some compensation. Thank you for your efficiency.

Complications came up and had to file insurance claim, very easy and fast payment, very happy, glad I purchased the travel insurance. Without this insurance I would have lost over 900 dollars, did everything thru e-mail with no hassles. Good communications.

Claim first filed 12/06/19 (bc of medical reasons) - docs scanned & sent by e-mail separately; rec'd Confirm Claim Submission (#**) ON 12/06/19; need to wait 2 wks. January - no info - need to cb in 2 wks. Agent cannot find record of e-mailed docs - given mis-info by agent. More call backs. 1/05/20 - agent says claim DENIED - PAYMENT INFO INCORRECT - ?? - but I did not receive any info about this... 2nd claim opened - more mis-info; I e-mailed all necessary docs to Claim Dept. - e-mail notice rec'd 2/08/20, says wait 10 business days. It is now 2/24/20 - no notification rec'd - except this e-mail that "MY OPINION MATTERS!" SERIOUSLY? Called today to Claim Dept (recorded msg). Notes CLAIM APPROVED on 2/12/20 - $360 paid - however, I have no payment nor documentation. Perhaps CHECK IS IN THE MAIL! - but it hasn't arrived yet! Very poor communication & performance by Allianz.

My flight got canceled because of a winter storm. Airlines are never responsible for that. I submitted a claim for the extra costs of food, lodging, and transportation that I incurred due to the flight cancellation. All online. Quick and easy. Got a check on the mail for all of it within a week. Excellent response timing and coverage. Will always travel secure with Allianz!

I was skeptical about buying insurance for one trip, only because I have my own insurance. If you are reading this, buy the insurance. It was so easy to do, and when I needed it, it didn't affect my personal insurance. Customer service was easy to talk to and the app made it easy to upload documents!

I found the Allianz process straightforward and relatively easy to submit the forms and medical expenses online. Seemed to be some duplication of information that the Allianz screens kept repeating, that I think could be redundant and could be eliminated.

We were very pleased with the help and response we received from Allianz recently. Our trip was unexpectedly cancelled due to my husband having emergency heart surgery. Allianz was very responsive and we received our refund for the airline tickets in a very timely manner. I submitted all info online and that was very easy and convenient as well. Thank you again.

Thank you for promptly handling my claim. I had to cancel our train trip at the last minute due to an illness & had no problem! I even bought the insurance a second time when I booked the trip for a later date. Very well handled.

I had to cancel a trip due to injury. In my case this is a recurring injury so I had all the needed docs to support my injury from past doctor visits. But they do require some sort of proof for injury. Just be aware of that. But process to file claim was real easy.

The whole team at Allianz were helpful throughout the process. They followed up, made sure she was ok & getting the treatment she needed to get better. I filed the claim & it was reviewed & processed in a timely fashion.

Excellent Customer Service. Staff are very friendly and accommodating. And very good with follow up. Processing of claims is very fast... Special mention to Rachel and Anna.... Plus Kemy and Sergio. These people helped me a lot. They were always willing to offer help. Every time, I travel I will make sure me and my family will always use Allianz travel insurance.

I thought this insurance was going to pay for my expenses to get my wife home when American Airlines trip was canceled last moment. You paid for some of it. Your insurance product did not do what I expected. I will never buy again. Your people were very nice and professional.

Excellent, efficient and very helpful. I had to cancel my trip due to a broken foot, I was walked thru the process and the app is so user-friendly, the app was easy to add documents and the staff were beyond helpful. Thank you.

Came down with sinus infection and bronchitis... left a day early to get home. Allianz reimbursed airfare and change of ticket cost. I would have lost over $400 without coverage. Glad I purchased coverage with Allianz. Never worried about travel insurance until I started traveling more for business. Glad I had it. Thanks!

We, unfortunately, had to cancel our trip due to medical issue - the process was easy and the refund came quickly. We received our refund from Allianz quicker than from our travel agency. I called to inquire about the process and the customer service agent was friendly and helpful. I was able to upload my documents (medical note from my doctor) and I was given options on how to receive my refund which I thought was great - rather than requiring it to be paid back to the card used. I prefer my bank because I can track it easier.

This was the first time I ever had to make a claim and I was pleasantly surprised with the outcome. I simply supplied the supporting documentation and I was completely reimbursed for my trip. I have become a believer in Travel Insurance!

Have taken out Allianz Insurance on multiple trips - never had to file a claim until this trip. Allianz web portal was very easy to use, upload of required documents was quick - claim was processed very quickly with no hassles. Will use Allianz Insurance on future trips for sure.

I used your service for the first time and found a very shady fraudulent rental Co. I denied a claim with them then you guys emailed me a claim. I have tried your contact via email. It’s been 3 weeks and I have received replies from no one. Sad that once you get the money there is no follow-up or concern for issues.

My traveling companion came down with influenza 3-4 days prior to our flight. She called help desk to inquire what documents were needed and assistance with process. Went very smoothly and claim/refund processed in very timely matter. Refund is being mailed to me currently.

I will not travel on any cruise without using Allianz. I had one missed port of call on our last trip and they promptly paid my claim. Great service. On a prior cruise they paid for an unexpected medical bill. I highly recommend them.

I was very pleased to be fully reimbursed for my canceled airline tickets due to my wife's illness. I have already recommended Allianz insurance to a friend planning a cruise. Thank You for your professional service. I will always use and recommend Allianz travel insurance.

Allianz was so helpful when I was ill in Xela Guatemala and later in Antigua. They gave me names of clinics and hospitals and reimbursed me quickly. My mom had to communicate with them sometimes because it was easier and they were helpful to her too. Well worth the price and I will always purchase this insurance for international travel.

Our recent trip to Spain was briefly interrupted due to an eye infection in my left eye. All of the costs for doctor and meds were reimbursed by Allianz on the same day they received my mailed in claim. I will certainly renew our policy.

Everyone from my first call to my last, couldn’t be nicer or more helpful. This was my first experience submitting a claim and I would highly recommend your company to anyone thinking about purchasing travel insurance. Everything handled professionally and promptly. Thank you.

We are very pleased with our claim service, we were notified about payment before I finished sending in the rest of the forms. Obviously we’re traveling so it is difficult to upload everything. Especially in the African bush! Was going to finish claim when we returned.

Shortly before my wife and I traveled by air, my wife became seriously ill. We had to cancel our flight. I called Allianz two times with questions. By coincidence, the same agent helped me both times. The agent was very knowledgeable and helpful. Allianz resolved our refund for the canceled flight. I will recommend Allianz to my friends.

I was unable to attend a camp for a loss in my family and they were very polite about the situation. Everyone I spoke to was very understanding. I received my refund decently quick. They really eased my sense of mind.

I purchased various plane tickets for me and family and unfortunately had to be canceled because of a sick family member. ALLIANZ helped us through the whole situation and refunded fares. The personnel understanding, Professionalism and claim format AAAA+. I always choose the insurance because we are frequent flyer, this time we really need it. FAST response, no hassles!! THANK you and God bless you. :)

I had flight arrangements and I had health issue come up and had to cancel. I emailed my request. The next day I faxed all documents required. I received at check in the mail without much of a wait. I am so pleased with how it was handled! Excellent customer care!!!

I had an injury that prevents me from travel and was able to get my money back thanks to this insurance. Process was easy and representatives were very helpful. From the time and submitted my information it took less than a week.

I'm thankful this was an easy and uncomplicated process. One less thing to stress over with my recent diagnosis. Traveling at this time is not recommended by my medical professionals. I appreciate your understanding. My refund check arrived today and again thank you for the quick and easy process.

Got into a minor accident with a rental car but thank goodness I got car insurance for my rental. The initial process of filing a claim was confusing as the various agents I spoke to had vague instructions. After about a week and a half later to two weeks things started making more sense and my claim was processed.

You provided very quick and accurate responses and the instructions and claim forms were easy to follow. My settlement came quickly in the mail and I was pleased that I had gotten this cancellation policy. Thank you.

Very pleased with the clear and easy procedures for insuring airline travel tickets and filing a claim. Exceptional customer across the board and excellent instructions on how Allianz Global Assistance USA policy works. I submitted a claim to get reimbursed for changing my plane tickets as a result of an emergency and everything was processed in a professional and timely manner. Highly recommended.

We were extremely satisfied with the customer service provided to us by Allianz when we needed to cancel our travel plans due to a medical issue. The refund was distributed to us in a reasonable amount of time. We always purchase Allianz Travel insurance and this the first time we have needed to file a claim.

I want to just let you how pleased I am regarding the turn around time from the moment I filed a claim to getting a full refund check in the mail was 2 weeks. We were very saddened that we couldn't take the trip we had paid for originally but the online claim filing was easy with No hassles at all.

I purchased insurance for an Australia trip that unfortunately we are unable to make. The airline refunded me $1526 for upgrades but not for the initial ticket price of $1962. I filed a claim for the $1962 not realizing I should have put a claim in for the entire cost of $3488, that the refund for $1526 would be seen by Allianz and the balance of $1962 would then be given back to me. I receive an email stating that a refund was already given so they were only able to send me approx. $436 which then added up to the $1962 I was claiming. It still left me short $1526.

I would have given 5 stars but when I called customer service twice, they were not able to help with my claim. They could only tell me that my claim was submitted and in process but I knew that. They couldn’t answer my questions.

This is one of the best travel insurances. I was so happy with the claim submission process, and representatives were very patient and very friendly. Everything was done in a very timely manner with superior quality and with high integrity.

We missed one port in our cruise. On January 7, 2020 due to the bad weather, the captain canceled the port for the safety of the passengers and the employees. The cruise ship sailed to San Antonio directly. We filed a claim and they processed the claim promptly.

Our flight was over four hours late; we almost missed our cruise and we lost a very important piece of luggage which then missed the cruise departure. Allianz was professional and prompt with resolving our claim in a fair and honorable fashion without hassle. I would highly recommend Allianz. We will be getting trip insurance again from them again in 6 months.

We had to cancel 2 cruises for 50 days total 4 days before we were to sail. The claim was processed and the checks are on their way within 2 weeks. We are VERY pleased with Allianz and will never travel without them!

I had to cancel my trip due to severe illness (hospitalization). Allianz took care of the claim, and I was reimbursed for flight very fast. Great service as it took away a lot of stress, and I could focus on healing.

I had to cancel a trip due to an illness and Allianz was courteous and helpful. They refunded my money for the airline frequent flyer rewards and I am so pleased with the process and outcome. They were a joy to work with and I will always use their service.

Allianz is a creditable company to deal with! As an unexpected emergency arose that resulted in having to cancel my travel plans, they came through! I had never bought insurance, although I travelled a lot. This time I did and glad I got it through Allianz. Just make sure to send documentation to Allianz, then they are quick to respond.

The online process for filing my Missed Port of Call claim for my recent cruise vacation was quick and easy. The claim was approved and paid in less than 1 week. I can't imagine an easier, faster claims experience. Thank, Allianz!

Claim was paid promptly after I submitted required documentation. Getting a letter from the airline stating the flight was delayed seemed a bit excessive. Why would I have a hotel bill for another city unless the flight was diverted? Once I submitted that, the claim was paid.

The customer service reps were very helpful, cordial, and thorough when I spoke with them. They were clear about the information they needed from me In order to file a claim. Once I submitted the information, I received a refund check rather quickly. I have no complaints.

I contacted the Allianz call center to ask how to proceed with my claim. The representative was very knowledgeable and helpful, and explained everything can be done online!! I was notified that I needed to provide additional documents, and shortly I did this my claim was approved and paid. Well worth the expense for the insurance.

I was pleased with the person answering the phone who helped me parse through that needed to be done, and the claim was processed in good time. The only issue I had was with the website form - just not quite clear enough and required some guessing and didn't confirm that everything required had been produced. Still smoother than anticipated. Much appreciated.

My wife got sick and couldn't make a flight. Filed a claim for redeeming my cancellation fee. Made several calls, all of which were very uninformative. Finally got someone to explain the system for filing online. Was promted to send four affidavits and wait 10 days for settlement. This could have been so much easier because they already have accees to the information they wanted. All they should have needed from me was a doctor's note.

We had to cut our trip short due to a medical emergency for my husband. We used our trip interruption insurance coverage. We were very pleased at the quick turnaround. It was easy to do online and upload my attachments.

Fast and easy. I would recommend to friend and family to put insure in their travels plans. I had to cancelled my flight and Allianz Global Assistance gave me my money back. There are many reason why emergency come our way and we wont lose our money. I will never travel without insure.

Passed out at airport. EMS took EKG thought it was dehydration. Went to my cardiologist. Put on a monitor that indicated I had to have a pacemaker. Had surgery on Feb 7. Had insurance with your Allianz. Spoke with customer service rep from your company. Being 85 and not having a smartphone sent documentation by mail.

Allianz was extremely helpful, professional and courteous. They were also extremely prompt! I became ill and had to cancel my trip to England. They went above and beyond. Thank you very much. I will continue to use your services. Very, very happy!

Total scam. There was no pilot or crew, therefore, lost a night at a hotel I paid $300/ night. Insurance was $25, and I only received $75. $50 covered my cab from the airport to the hotel. I had to stay near the airport because the new flight didn’t leave till the next morning. The flight was suppose to leave on Thursday, but didn't leave till the next day and I had to buy another night at the hotel. What’s the point of insurance if it only reimbursed me $50???

I am very pleased with my experience with Allianz Global Assistance USA. I found the cost of the car rental insurance policy to be very fair and reasonable. I am also very pleased and impressed with the ease, speed and efficiency of the claims process.

Good customer service, and a quick turn-a-round. Thank you! I would recommend to others — because it was worth the money that we spent up front. My father was originally apprehensive — but, I convinced him to “purchase” —because — I had used your services before and was completely happy.

The initial response to my claim was outstanding. My wife had an issue while traveling abroad and the Allianz team was very helpful in describing all policy coverage, suggesting alternatives, and following up on our situation several times. When we returned, they sent claim forms to begin that process. I was able to file online fairly easily and upload all medical and billing documents requested. As advertised, it took about ten days to process the claim with no additional information needed or requested.

I purchased ticket insurance for an event I was planning on taking my 4 and 2-year-old to. I purchased insurance because we live in upstate New York and I was concerned if the weather was poor I wouldn't be able or feel safe driving them. Well, I ended up having a work trip that I couldn't avoid that ended up being the same time as the show. I filed my claim in a timely manner. Provided my flight information and was told by an automated system I would hear back in 10 days. It's been over that time and I've heard NOTHING. The event is 2/28 and today is a week before. I just can't believe what a waste this was - I didn't even realize what I would have to provide in order to file a claim.

During our cruise, my partner incurred an injury that required her to seek the ship doctor. Upon returning home I filed a claim for this expense in just a few minutes and downloaded a copy of the bill and filed the claim online. Very easy. Within a short time period, I received full payment for the medical expense. This is the first time I have taken travel insurance, but for certain I will do so in the future every trip. Thank you.

I had a company trade show in Vegas and due to illness had to cancel my trip and flight. I submitted a request via email and fax. Response was quick and the check was delivered in short order. Thank you and I would purchase this for our company again in the future.

I am very grateful to having bought their protection plan. I usually never do but I began doing so last year. I ended up missing my flight due to medical reasons and I was able to reschedule my flight! The representative who worked with me was very helpful and understanding on my situation. Please make sure you buy with them because you never know what can happen!

It was very easy to file a claim. I reviewed the policy after returning from our delayed trip and filed a claim online that was very easy. Was impressed with the prompt payment also. I will encourage others to buy the trip insurance.

So Ozzy cancelled his North American tour due to health reasons???? So I called Ticketmaster, refund, no issue. I call Allianz Insurance this scam of an insurance provider, I tell them Ozzy cancelled the tour, the policy should be voided and we should get a refund just like Ticketmaster, they tell me they give refunds but there are some exceptions, 1 the venue changes the date, 2 the artist changes plans, 3 the consumer changes plans. So I ask this Supervisor, "What other reasons could there be to get a refund?" Not one!!! We didn't use the service. We should get our money back. Typical insurance scammers. Ticketmaster will hear about this.

I had to submit receipts again by email after I thought I had successfully attached them in the claim form. After the email, everything was great. The overall process was very smooth and efficient. Thanks. I would recommend this insurance plan to others without hesitation. Please keep up the good work. * * * *

I had to cancel our trip to FL due to my spouse's back surgery. Your process to submit a claim was very clear and easy to attach supporting documentation. Your turnaround time to process the claim was very quick. Thank you.

Your Organization was very prompt with payment. There is nothing more to say except that I was very happy with the experience and would definitely pay for your insurance again. Thank you very much.

Had to change our flight plans because my sister was placed in Hospice care and was given just a few days to live. We were able to get to her before she passed on. Your people were very helpful to take care of the extra cost it was to me. Was so relieved to not have a hassle about it. Thank you so much!

I have to call almost everyday. The claim is not moving. I have to get all paperwork even though I gave them all the information to get it. They have all they need and it's just not moving. I'm gonna incur credit card interest as they didn't pay directly.

CXL of travel. Efficient and very timely. Excellent service and communication. Thank you for a great experience. I will continue to use your company for all travel needs. YOUR CSR representatives were knowledgeable and made this process smooth. Thank you and Cheers.

We used Allianz for insurance when we bought our Amtrak train tickets. Their form was easy to use to file our claim when the train was delayed. Allianz was quick in refunding our money. I was surprised their refund was even more than what we paid for our train tickets. We definitely will use their insurance again.

I had a medical issue while on my Antarctic adventure. I was taken to a doctor and treated with medication. All my bills were paid by Allianz. It was hassle-free. I just submitted by receipts and after about 2 weeks I received my reimbursement.

Items stolen from checked luggage. I was very pleased with the way my claim was handled. The agent working with me was patient and professional, answering all of my questions. He walked me through all that I needed to do. My claim was processed quickly. I will be using Allianz from now on when I fly.

Global Allianz insurance help me a lot during my flight that canceled from Guam to Philippines so I got stranded in Guam. The insurance take care everything from the Hotel, Transportation and also my Food... Thank you so much that's why because of this I encourage all my family member and my friends to get travel insurance especially Allianz Travel Insurance before they travel.

Excellent customer service. I have been a faithful customer to Allianz. Every time I travel I always insure my trip with Allianz. The staff is very helpful and patient. After I filed the claim for reimbursement the claim was processed in less than 10 days and I received the check promptly. I would definitively recommend Allianz travel insurance to my friends and colleagues.

Excellent, kind, helpful people when I have called in with questions. The two times I have had a claim, you efficiently and fairly took care of me. I would recommend you to anyone needing blanket family coverage as well as coverage for a specific trip.

The service was great with the exception that the wrong name is on the check. I purchased the policy and the airline ticket for Nicole **, so the check should have been in my name. Outside of that, everything was great and I will continue to use the service.

Peter had a medical emergency onboard a cruise. Allianz responded to our questions about how to apply for reimbursement immediately describing what paperwork was required. We received our reimbursement shortly after we returned home. Thank you so much, Allianz!

I contacted the company when I had to cancel due to my husband's upcoming surgery being scheduled on the same day. I received information and forms for the refund. I completed the forms and mailed them out, I received the check in less than 2 weeks.

I really appreciate the prompt response and payment. You made the process easy and I will always get insurance from your company in the future. The instructions were easy to follow and I was able to provide all of the information that was needed to complete the claim.

We had to cancel our flight to Mexico because of some health issues my husband was having. Allianz made it easy to get this process done and our money was return on a very timely manner. We will use Allianz for future travel.

Allianz was awesome. My flight connection was missed due to the first flight being delayed. Allianz gave me a partial refund for my troubles. My travel day should’ve been 11 hours which turned into 21 hours. I was not happy at the end of that day. Haha.

It was the first time my wife insists on getting a trip insurance. It was very easy to get it. I had to cancel the trip because of the health issue which nobody expected. It was also easy to file the claim online. I received the refund and was very happy that I bought the insurance. I appreciate very much the good job of the insurance company!

I was diagnosed with a serious disease after we booked our trip and Allianz came through for us to get a refund. We would have preferred to take the trip, but this helped with our disappointment. The claim was very easy. We would use Allianz again.

Spent 45 minutes on hold gave up and went online. It was easy once I got online and got my repayment in under 2 weeks. The trip insurance was worth it. I do wish that the wait on the phone was shorter so that I could have talked to a person.

Second time I’ve used this insurance and first time to file a claim. I’m very satisfied for Fast claim process. I have been recommending this. Thanks, will definitely use again. Easy online process. Excellent experience. Thank you for everything.

I was very happy with the ease of my claim. It only took me a couple of minutes to fill out the necessary paperwork and scan/upload receipts. In just a couple of days, I was refunded. I appreciated the simplicity of it.

Had a very easy pleasant experience with the claims process. This was the first experience purchasing travel insurance and I would definitely do it again based on this experience. Unfortunately, I had to cancel my trip due to physical issues. The customer service reps were friendly and helpful as well.

I had to cancel a planned trip due to an injury to my husband. It was very easy to file online and payment was received sooner than expected. Payment was the exact amount that I paid for the flight. Thank you.

Best decision I made when booking my vacation was to get trip insurance. I had to file claims and they were reviewed and paid out very quickly. No hassle. Submitted, reviewed, approved and paid out with no problem. I will definitely buy it again on my next trip.

I was ready to travel across the country to my granddaughter's wedding but became ill and had to cancel my trip pretty much at the last minute. Allianz refunded my money without any argument or complaint. I am grateful for their prompt resolution to my claim.

I got sick and was unable to make a flight. Allianz processed my claim and sent a check within two weeks. Surprisingly fast and a big thank you. Everyone should have this valuable travel benefit. Great customer service! Highly recommended!

Turn around time of reimbursement from Allianz Global Assistance USA was good. Wished that reimbursement from Allianz Global Assistance USA would have covered at least some of the food purchased during extra night stay in Dallas. However, it covered $0. I will purchase trip insurance in the future when traveling in the wintertime.

File a claim and Allianz took care of it right the way, it was a very minor damage on bumper when my rental parked on the street. I can check status online as well. Would be nice if they send me an email when they processed the claim.

The claim process went smoothly filling out, and downloading receipts online was not too bad. At first only partial compensation was given, but after speaking with customer service, and emailing an appeal with more facts and information, a full compensation for my trip interruption and travel fees were reimbursed. Would definitely recommend this insurance.

I had purchased tickets and insurance for my parents to come visit me at Christmas. My father went in the hospital just 2 weeks before they were to come and the doctor would not let him travel. I canceled their tickets and then had a year to re-book them. I was afraid that Allianz would say I had waited too long when I rebooked their tickets 3 months later, but everything was so easy to do.

I found the company to be prompt and reliable in providing reimbursement for my expenses when I needed to cancel my trip at the last minute due to an injury. I provided a letter from my doctor verifying my injury and the recommendation. It was sad enough that I couldn't make the trip because I couldn't manage my luggage and was in a lot of pain, but if I also lost the cost of my ticket, it would have been worse.

Our flight from Hilton Head to Charlotte was delayed 7.5 hours. We were rebooked to leave from Savannah Airport, 50 minutes away. Allianz covered the cost of our shuttle to Savannah very promptly. After I called to see if we had a claim, we submitted all required claim documents online easily and received a check in the mail.

We had to cancel our trip because of illness. The agent was very helpful: she generated the paperwork, told us what we needed, and gave us a number to call with questions. After we mailed in our supporting information we had our refund within days.

Unexpected illness. The online questionnaire was clear about the expected amount of information needed to move forward with my claim. I submitted the needed information online. My check came in the mail shortly thereafter. Thank you Allianz for having an online process that actually works. This is why I give a five star rating.

While on a 5 week trip to Grand Cayman I experienced both a medical & dental problem & received treatment in Cayman. I was extremely impressed with my dealings with Allianz & greatly appreciated their assistance when I spoke with them.

Best thing I ever did was to add insurance for my flight! Won't fly without it. Was snowed in and could not get to the airport. Thought I was covered through the airline with my first-class ticket but surprise surprise they called it a discounted ticket and didn't cover the change. So thankful I added the Allianz insurance. They handled my claim so fast it was all taken care of in just a couple weeks. Worth it!

Having to cancel a flight is not something most want to do. Allianz made the process smooth and timely. Received my check this week for the quoted amount. So nice not to have to fight with an insurance company! Thank you.

My first claim and could not have been more impressed with the process from start to finish. I filed my claim online and the instructions were easy. I was very prepared which made the process easier but still impressed with how quickly my claim was processed and my check was approved and received.

Was very pleased with the whole process, was skeptical as to how long it would take to be reimbursed and what hoops I was going to have to jump through but was surprised. We would have much rather gone on our trip though.

My husband fell and was hospitalized so he could not go on a planned plane trip. It was just a few days before our departure date. I called the airlines who referred me to Allianz. I spoke with a representative who clearly explained what I needed to do to submit my claim. I received a check within two weeks.

I had airline tickets to fly to Sioux Falls Sd because my sister was very close to death. She died before my flight so because of that and complications at home, I cancelled the flight. I am also my wife’s caregiver as she is recovering from serious back surgery and leg and foot surgery. Allianz was quick to honor our contract and paid us off once we showed them my sister’s death certificate. Thank you.

Due to a medical issue trip needed to be canceled. We received our refunds in a timely manner. Our travel agent was able to handle the entire process. All credit card charges were credited appropriately and received a check for the balance that the cruise line would not refund. Holand America.

I took out rental car insurance on our recent trip to Hawaii. I do not have the Allianz Order Number. I was not sure my damaged Key Fob would be covered. Allianz approved my claim and prompt payment was made. Great Service!

We recently traveled to Mexico and suffered the misfortune of an illness that cost more than $1,300 in hospital, doctor, ambulance and medicine charges. When the manager of our hotel saw that we were insured by Allianz, he said that we had good travel insurance. And he was right. Allianz lived up to its reputation for reliability and prompt payment of claims. You remain our go-to source of travel insurance.

Always satisfied, thankfully I haven't had to file a claim on every trip, but when needed, all my issues were resolved with ease. Each claim was timely processed. Traveling with Allianz makes traveling less worrisome because I know Allianz will be there if something happens.

I had to reschedule my flight after my brother in law got into a car accident. Once I got home I got a hold of Allianz and had a wonderful experience. They told me the exact paperwork I needed and how to send it in. I got reimbursed for my flight being rescheduled and everything. Highly recommend them for travel insurance.

I would highly recommend your company. My husband is having surgery before the date of travel so we had to cancel our trip. Service was quick and so easy for follow. And was so glad I had purchased the travel insurance. Thank you,

My claim was for the expense of travel to and from airport after flight was delayed 10 hours and I was unable to attend the funeral to which I was going. Allianz covered full cost with the receipt for my transportation.

Thought I was almost dead from the sickness in Vienna and I contacted Allianz twice to help find me a local hospital that is covered, no response although it said they would respond to me in a couple of days. Very irresponsible. I would never put my life in danger under such poor service. Stay away from this scam insurance.

My husband and I were looking forward to a trip to Hawaii when I fell and broke my shoulder. We had to cancel the trip. Luckily we had purchased travel insurance from Allianz Global Assistance. Once we submitted the claim, including the hospital information about the accident, the claim was promptly paid. I am very pleased with the prompt efficient service. We will definitely use Allianz Global Assistance in the future.

I haven't words to express how satisfied I'm with Allianz Travel Insurance. In a moment of emergency, illness in difficulty in my family, you guys were very responsible. Fast process and fast payment. I'm really happy! You guys are great! Thank you so much!

I was very sick at sea the last two days of my cruise which led me to the infirmary and ultimately quarantined to my cabin for 2 days. I was hit with a large medical bill. Thankfully I had purchased insurance and Allianz paid the bill! From the time I filed the claim form until the money was wired to my account was only 4 days. Yes, wired to my account! I did not have to wait to receive a check then go to the bank to cash it. You get the picture! What a pleasure to work with Allianz! It truly was made easy to file the form. The representative asked several times if I needed help or was I ok. Simply remarkable! They were extremely helpful and guided me along the way. It’s nice to know someone has your back! Thanks!???

Everything about my travel policy with Allianz has been very impressive. Selecting the policy was easy, purchasing it was simple, and filing a claim was straightforward. Allianz people are knowledgeable and professional. Great process and consummate professionals. I was familiar with the company due to its relationship with Delta but a stand-alone travel policy is a better option.

My trip was delayed into the next day on my flight to New York and again coming home and I was only paid $75 and told I never sent in my receipts. I called support and the rep wouldn’t let me talk and told me a trip delay is only if you have to spend money and then you're paid back for that. Every time I spoke he cut me off and was very rude and hung up on me in the middle of my explanation. I still have not received the $75 to this day.

We were very sad to cancel our plans. They were very helpful. Thank you! Our son had a medical problem where we couldn’t go. It was nice not to worry about one more thing. They were quick to help us out.

We booked a cruise through AAA. We added the insurance and missed 2 ports. We were thrilled that we received a check for those important parts of our trip that we missed. The processing of our request was very quick. We will use your insurance whenever we travel.

Alamo Car Rental gave me a hard time when the damage was noted on return of my rental. They asked for a $300 deposit. I refused and paid half. Alamo said they would not work with any Ins. company from a third party such as Hotwire. Once I received the quote from Alamo I dolled the directions from the email Allianz had sent me before our trip. The form was straightforward. I had taken pictures of the damage at the time and had those available as well. I emailed the form and within less than a week I was notified Allianz accepted the claim. Around 10 days later a check arrived. I had the option of Alamo being paid direct or a check sent to me. As I had already paid half I had the check sent to me, paying the balance to Alamo Car Rental. I was pleased with the ease of filing a claim once I received the invoice from Alamo Rent a Car.

I found the claim process to be very user-friendly and straightforward. Once I filed my claim, the money was in my account in a matter of days. The instructions were very specific as to what I had to submit. Thanks!

My claim was handled efficiently and timely. All my questions and concerns were addressed in a friendly manner. Will most likely use this insurance again on a future trip. Would recommend trip insurance to others.

I purchased insurance but didn't get the $49 I paid for business upgrade. Plus, I was not aware I had to submit all the paperwork and proof of purchase. Also, paid by credit card. Didn't get that credited, I received a check in the mail. Is this 1970's?

I filed a claim based on Alaska airlines changing my flight dates and missing my hotel stay. No problem with the claim for the hotel. But one of my bag were completely destroyed and I still have not received any compensation for it.

At once I was not expecting much. I thought I was going to be taken. Not the first time. But then it was fast! I provided all the documentation and within a week my case was resolved and got my insurance money. REALLY IN SHOCKED HOW GREAT THE EXPERIENCE WAS. From now on always with them!

I had to cancel a trip for a medical emergency. The refund process was clear and simple. Allianz was very fair and quick with issuing me a refund. Thank you! Definitely worth the cost of the travel insurance. Thank you, Allianz!

The people I spoke with, during the claim process were very considerate and helpful. They gave me good advice. Your claim system was a bit more difficult than I expected, but I made it through. Unfortunately, I don’t remember exactly what was confusing or I would tell you.

I insured my trip (airline tickets) to Hawaii through Allianz. Trip was canceled due to health issues. After submitting the requested information, Allianz refunded the full airline ticket price quickly and with none of the hassles that I expected to encounter. They were great and I recommend them.

The claims procedure went smoothly and a refund was issued in a reasonable time. I did have one questions about confusing terminology on the online claim form, but I was able to get a quick answer by phoning your support department.

After claim had been established, it was impossible to download more evidence. It was impossible to send an email with the evidence. With all my attempts, all emails came back as undeliverable. The additional evidence was required for the second delay. I had no idea in advance that all my trouble will be consolidated in one case. The process was very confusing. But representatives were very friendly.

I broke wrist while on vacation, & notified Allianz right away, & several times over next week. Easy to pull up my case & they knew my status from previous call. They called the Sunday, we got home to set up claim. I received reimbursement within days of verifying bills.

Missed flight connection. From the time I contacted them with my issue and to file a claim to the day I received reimbursement all agents I spoke to were very friendly and helpful and the speed in which my claim was resolved was outstanding, I would highly recommend this company to anyone and I will definitely be using them again.

After 2 separate Emerg. Rm. visits on my last trip outside of the US I submitted a claim upon my return home. Claim process was easy and reimbursement was quick. Customer service and claims dept. was very helpful. Thank you. We will continue to use Allianz each time we plan a trip.

Got sick on a business trip (Automotive) and could not make a planned trip on Delta. I submitted the paperwork online. The process was easy and straightforward. This company treated me very well and I would recommend them to anyone and everyone who needs travel insurance. (You never know when you need it.)

I had a cracked window, called Allianz to get the list of required documents. I submitted my claim to Allianz with ease through the website and got my full refund, no further questions asked just a week later. Highly recommend!

Great customer service. They were already aware of the activities going on in Puerto Rico. The process of the claim was easy and a quick turn around. Greatly appreciate and recommend them. Our company will use them for our future travel plans.

I was very impressed with the prompt service. As soon as all the info was posted, Allianz took action. Also, the agents I talked to on the phone were extremely helpful, professional, courteous, and friendly. Great company which I would certainly recommend! Thank you, and I have nothing but praise.