Allianz Global Assistance Reviews

We had to cancel a trip recently and I submitted a claim to your company for the non refundable hotel cost. I talked with one of your agents who was very helpful and who got me started on filling out the online claim request. Your service was prompt and efficient. Thank you again for your help --sorry I don't remember the agent's name but I do remember her friendly and helpful service.

My travel companion was in an accident 2 days prior to our departure and could not go on the trip. I filed a claim and within 2 days of filing the claim was approved and I received a check when I returned from my trip. I won't plan any travel without insuring with Allianz! Ever!

Sent in my request along with documentation as to why I needed to cancel my trip. Allianz responded immediately and set up a claim number. They then contacted me a couple of times to let me know what was going on. I received my check in the mail within a two week time frame! What a wonderfully organized and responsive company!

They have an excellent product. Their service was fast and the check was received as promised. The claim was easy to submit and the staff knows their product. Good company to do business with for travel insurance. Travel insurance is a gives great peace of mind for planning vacations.

Thankful that I was able to file a claim after having my wallet stolen. This was my first time purchasing the insurance. It was a very easy process and I received a quick response. The check was also sent in a timely manner.

I am the Executive Assistant to the claimant and handled all paperwork associated with this policy and claim. Allianz was very quick on their response and approval and I can honestly say I was surprised at how quickly and efficiently everything was handled. I did not know what to expect as this was my first experience with filing a claim with Allianz. I will not hesitate to use their services on future travel plans for myself or my boss.

Submitting my medical claim was a very easy process. I received my compensation in the amount of time the application stated I would receive my payment. I have been an Allianz customer for several years and I would highly recommend this travel insurance to frequent travelers.

I had a trip planned from SC to Seattle and a hurricane evacuation was put into place in SC. My flight was delayed, rescheduled and then cancelled. I had to buy and fly out of an airport in another state. The airline wouldn’t refund my 1/2 flight but offered a credit which I told them would not be used. It was a one time thing... But they refused to refund. The insurance company picked up the slack and refunded the cancelled flight! Thank goodness. It was easy and fast. I get travel/flight insurance on most flights but this is the first time I’ve ever had to use it and I’m so glad I had it.

Thanks very much for the speedy settlement of my claim. Your service and handling was exceptional. Only one issue though, your online claim form does not accept Canadian bank cards (at least not mine) or Canadian zip-codes (which are in the form of "char-num-char num-char-num", e.g. A1A 2B2).

A great company to work with. I ALWAYS purchase trip insurance through Allianz and will continue to do so in the future. Submitting the claim was easy and did not take very long. They handled my claim expeditiously with with no hiccups.

We recently purchased a travel insurance policy from Allianz. A few days before we were set to leave on our trip, our daughter got sick and we were told by her doctor to not let her travel. We needed to cancel our trip, but luckily we had the policy. Our plane tickets were reimbursed with credit by our airline for a fee of $375, which the travel insurance covered. We saved more than $200, but it could have been more if we hadn't gotten credit back for our tickets. I highly recommend Allianz travel insurance to anyone who is traveling with small children, especially.

We bought trip insurance because one of our party has health challenges. Fortunately that was a non issue but we ended up making a claim due to unexpected travel delays and related expenses. The airlines had crew issues requiring our collective group to stay abroad longer than planned. The insurance helped offset some of these expenses. An unexpected benefit to travel insurance. :)

What are the chances of something going wrong at our ages (69 and 71) such that we couldn't go sailing in the Caribbean? Not sure, but when my spouse broke her ankle 3 weeks prior to our departure we had to cancel the trip. We submitted the medical forms to Allianz, there were no questions asked and within 8 days or so we had been reimbursed. Thank you!

Thanks for getting us covered! I recommend Allianz Global Assistance services I purchased through American Airlines. It is very easy to fill in a form for the claim, and they surprised me with a quick response and prompt payment.

I had to send multiple emails with responses that were vague. I think I figured it out and tried to add a document to my claim to submit sort of a second claim but have not heard back yet. I do not know if my claim will be responded to..

We had a very easy experience obtaining a refund for delayed travel to St John BVI. Due to a tropical storm we were forced to stay on St Thomas USVI. We will always use Allianz on all travel! If you are organized and keep all of your receipts, the process is very seamless.

This company is a fraud, do not buy any policy from them, after wasting many months, numerous calls, they related my claim without providing any supporting document whatsoever, my claim was about 10k. I am talking to my lawyer to sue and take them to court.

Not tedious like other insurance companies. Prior to Allianz my parents had travel insurance for a flight. Unfortunately they were unable to travel. I had to chase the insurance company to process the claim. The doctor wrote a letter. The insurance had them complete a form that tried to dispute the claim. They finally paid but it took month. Thank God this insurance company is not like that.

We ended up having to file a claim with Allianz due to Hurricane Dorian causing to have to leave a day earlier than planned. This earlier departure caused us to incur additional expenses that was not covered under our Viking Cruise agreement and the online claim process with Allianz was very easy and Allianz responded right away and approved our claim. We have already received the two checks from our claim within a week to 10 days! I am very impressed with their service.

I needed to cancel my trip due to medical issues with my husband. Allianz processed my claim right away & issued a refund within a week. Everything about them was handled professionally and quickly. I was very pleased at how easy the entire process was.

Every time I called customer service they were very helpful and polite. It took me a while to gather what I needed to send in but after review I was able to get my money back. Very thankful I had the insurance.

Trip interruption protection. I am simultaneously pleased and disappointed with my experience. Pleased that Allianz provided a timely reimbursement of my claim. But, disappointed that a promised phone call to be placed by the claim reviewer did not materialize within the promised "24 working hours".

I rescheduled my trip because my grandson got sick at the last minute. Your employees were professional and helpful and the check to cover the cost difference. Arrived quickly once I had submitted all the necessary information. No long wait times on my calls either.

Refund for lost baggage. Allianz processed my claim quickly. The claim was easy to file online. I have also had very good customer service experiences with this company in the past. Their representatives were knowledgeable, courteous and friendly. I would highly recommend them especially if you are traveling out of the country.

I am very happy that I chose Allianz for travel insurance. I had a trip planned to Hawaii in October but I started experience an illness and I had to cancel. The cancellation process was easy and the staff was very helpful! I recommend this company to anyone and everyone that is traveling!!!

Submitted my documents for claim on 22 August. Still waiting for my claim money. Every time I contact customer care, each time I get new answer, customer care representative were not on same page, each person said different thing, avoid Allianz, avoid Manulife if you are travelling out of country as allianz take care of the claim outside country.

I am completely satisfied with the process and the result of my recent claim. In fact, the outcome exceeded my expectations. Also, I called and spoke to several different customer service representatives during the process and each one was extremely helpful and friendly. This was my first time claiming a travel insurance incident, so I did not know how smooth the process would be (or not be). I am happy to say this went so well that I will purchase travel insurance again in the future. Thank you!

I had to have a doctor's report to get our refund back due to having to cancel my train ride and at no time were we told that if we needed a refund that this is what it took to get it back. And for this reason I will never ride Amtrak again.

I was forced to cancel my Ghana trip due to my husband's brain surgery from an auto accident. The agents were amazingly kind and moved the claim so quickly I can't remember the details. They contacted the needed information and refunded my flight fees. Thank you So So much. My husband is recovering slowly but well.

I was unfortunate in having to cancel a long anticipated trip. Allianz Travel Insurance issued a full refund of the airfare taking a bit of the sting out of the situation! I will insure all of my travel with Allianz in the future, and will be happy to recommend them to friends.

I have investments with Allianz and decided to use them for travel insurance. It was easy to sign up but I did need a little assistance which I got over the phone. I remember the person being very helpful. We had a number of snafus on our trip back and I submitted the forms online to see if I would get reimbursed for expenses lost. Within 10 days I received the money that I was out. Everything was easy and prompt and I’m very pleased.

Submitted a claim due to inability to travel due to health. I did not realize I needed to submit for both travelers at the same time vs each one separately. I called customer service and they and added the 2nd travel to the claim. Got a notice of claim initiation and additional support needed. Submitted additional support and claim was processed and a refund sent. Very pleased with process and customer service rep on call made.

I was impressed with the simplicity of filing a claim for a flight cancellation by the airline. I don’t always purchase trip insurance but I am glad I did. The anxiety about arranging a method to complete our journey was greatly diminished by the Knowledge I had insurance. The company did an excellent job.

We purchased travel insurance through AAA just in case any medical problems happened to two elderly parents before or after our trip. We did use the insurance, not because of that concern, but instead, our initial flight of two legs was delayed at the airport causing us to miss our connecting flight. Since the delay was overnight, we missed work the next day and used the payment to help cover those costs.

This is the first time I have purchased a VERY expensive international flight, and the first time I have ever purchased travel insurance just in case something happened. When an injury prohibited travel and we had to cancel our trip, the transaction with Allianz was so easy. I actually spoke to a REAL person when I had questions about doing it correctly! The website is so easy to use (Why can't all business do it this way?!) and the requirements to meet the claim were very easy to upload on to their site. We received our refund check within about one week of making the claim. We were so disappointed when we had to cancel the trip, but dealing with Allianz made it a little less painful! We are hoping to make this big trip in the future, and I won't hesitate to purchase travel insurance with Allianz when I do.

Once we figured out how to get the forms, it was a simple process. My only complaint would be that it needs to be much easier to get a hold of the forms. The forms were easy to fill out and my doctor had no issue with them at all. Our forms were also easy to fill out and I love that!

Very reasonable cost. I recently had to file a claim, it was easy and fast. I travel a lot even domestically and would not travel without insurance. I already have another trip planned and have recommended to my friend that she get insurance too. I Would definitely use Allianz again for my travel insurance.

We were very happy with the service provided by Allianz. They had people available to help with our claim over the phone, and once we provided supporting documents they needed we got email updates regarding the status of our claim submitted on 10/4/19. They issued a check for the full amount of the claim on 10/15/19. I call that EXCELLENT service!

You handled the claim quickly and professionally when my mom developed an infection before we were scheduled to travel. I appreciated the text in addition to the email. Much better experience vs my last claim a few years back. Easy to load the claim docs up on to your site. Thank you so much.

Thank you for handling our trip cancellation with such courtesy and efficiency. We had to cancel due to my Mother's illness a day before our planned trip on American Airlines. I had purchased a ticket and Mom was on a mileage ticket. I received a full refund and Mother got a refund on the $150 fee it cost to re-bank her miles.

I was amazed as well as impressed at how quick Allianz Global Assistance processed our claim, making it stress free for us during a difficult time. They were quick from the time I filed my claim to the time the send my refund. I highly recommend them.

My experience was excellent. I had to cancel my cruise do to illness. My travel agent, AAA (Jodine) helped me with the paperwork and it didn't take long to receive my check. From what Jodine told me the people she talked with were very nice and helpful. I would definitely recommend Allianz Global Insurance.

Thank you for helping me during such a tough time when I needed to cancel my trip to allow for a series of surgeries related to fighting cancer and the recovery process. You assisted me with filing the claim and processed the claim efficiently.

You were very expedient and very kind returning my monies. It was unfortunate that I could not make my trip due to medical circumstances. Thank you for giving this opportunity. Your communication was excellent and appreciated. God Bless us everyone!

I needed medical assistance on a cruise. We called when we returned and were immediately sent a request form. The form was easy to complete and a check was sent within a week. We were very satisfied with everything! The employee we spoke to at the beginning was very friendly and helpful.

An exceptional experience! I filed online and called a few days later to ensure all documents were uploaded successfully, and the representative was attentive and helpful. Within a week, I received email communication that my claim was being processed. So simple if you follow the rules! Will definitely use in the future.

Got sick while on the cruise and went to the ship doctor. I was very please with the handling of my claim. Everything was done on line and the response time was excellent. We have used Allianz two other time and after this occurrence I will definitely use Allianz again. Thanks for making it easy.

I travel several times a year and usually don't get insurance unless traveling overseas. I so was glad I purchase for a vacation to Florida. My friend had a family emergency and can needed to cancel ticket I purchased. The refund process was easy. Agents were helpful, refund was timely.

The last few days of my trip to Portugal I was getting news that a cat 5 hurricane was expected to hit South Florida around the time I was to return. The timing wasn’t definite but it seemed that the hurricane making landfall was. I changed my flight to stay another day. The airline did this without charge. I had to stay at the hotel an extra night and take a taxi to the airport. I submitted the hotel and taxi fare to Allianz. The process was simple. It was approved quickly. A check was sent within a couple of weeks. I can’t imagine another insurance company could be easier to work with. Thank you Allianz!

I purchased travel insurance from Allianz when I purchased roundtrip airfare between Seattle and Boston for my wife and myself. Due to a medical issue that arouse the day before we were scheduled to fly on the 1st leg of our trip I was forced to cancel the reservation and seek medical care. Thereafter I booked a new reservation when I was cleared to fly and submitted a claim for reimbursement for the cost of the original reservation which Allianz paid promptly after I provided the medical documentation they requested. I was very pleased with the process and overall experience.

It was so easy to file for compensation for my delayed flight. I had never purchased flight insurance before but am so glad I did and will continue to in the future. I submitted my information online and I received my check within two weeks.

I recommend other customers to "read the super fine print". Think Thomas Cook. I suggest EVERY customer get a list of which airlines you reimburse in the case of bankruptcy or ANY other reason an airline can't get a plane in the air on contracted date. In Italy I'm told Thomas Cook is kaput...that means ANY airline can go kaput. You take out insurance to insure protection...not sort of protection. Poor ethics when you start excluding certain carriers. Go above the minimum.

My claim was easily handled without any hassle. I was impressed by how soon they sent me a check. I followed their online instructions. I did not that much time. It was easy and straightforward. I will always purchase a rental car policy from them when I rent in foreign countries.

I was very disappointed with getting only $200 for two people due to a flight cancellation and a four and a half hour delay. I expected to be compensated for the entire amount of the flight. I don't think I'll be using your services again.

Allianz covered my trip that I needed to cancel due to a medical issue that came up after tickets were bought. Well worth the cost and they were responsive. The process was simple, easy and the payment came quickly. Thanks.

Unforeseen medical conditions caused us to cancel a planned cruise, and Allianz took care of reimbursing us for the associated airline flights. Not all of the cost was recovered, but much more than if we hadn't had the insurance. Allianz was easy to work with and we got the refund promptly. As we age travel becomes more problematic, and Allianz insurance was well worth the gamble and cost.

I can’t say enough great things about my experience with Allianz. The service was fast and the claim was very easy to make. I will definitely use your company again! You made a difficult experience much more manageable. I appreciate the time customer service people spent trying to locate our luggage. Everything turned out great!

I was very impressed with the treatment that I received and how fast I got the refund back. Due to my medical problems I was unable to fly and they gave me no problems at all and giving me my refund. I would definitely use them again.

Good service and claim approved but it was simple request and allowed. 24 DAYS later after I was notified check has been mailed and I still don't have my check. I called and rep said 12 -14 days to receive. It has been but the point is it takes two days for mail from Georgia. When you notify of approval and use the words "your check is in the mail" better to say "you have been approved and don't expect your check before 2 weeks from today as we drag our feet to process this even though we are totally computerized". This is known as transparency.

I had a wonderful claim experience with Allianz. My trip was canceled at the last minute due to Typhoon Hagibis. The claim submission process was very painless and I was surprised to get the refund in less than a week. For as little as travel insurance costs it is certainly worth it when the unexpected happens.

Allianz was very helpful and prompt with our refund due to health issues. Their site was easy to understand and navigate. Customer service by phone was helpful as well. My husband and I highly recommend this company for insurance when one is traveling. We always take travel insurance.

I did not get the bag at Heathrow airport. I filed a complaint with American Airline Customer service. They could not locate the bag. They checked on the system and said that the bag came out of the airplane at Heathrow Airport. I received the bag next day with 18 hours delay.

I was surprised but pleased to find that the trip insurance was well-worth it and the process not too cumbersome or slow. I don’t usually buy trip insurance, but the rate was minimal and the return paid off. Glad I did it.

Allianz Global was outstanding in processing our claim. The on-line submission forms were easy to navigate and provide the necessary information for the timely processing of our claim. Once Allianz received the information, they promptly processed our claim and sent us a check for the total amount. I will always purchase travel insurance from Allianz when making our travel reservations. They are the best!!!

I had booked a flight for my mom's surgery, her surgeon changed date. I was going to change airfare, but then she was exposed to Mono and we had to wait and make sure her blood tests came back clear of Mono which wasn’t until day before my flight was supposed to leave. Allianz answered my questions and helped me file my claim on October 7th, they already reviewed my case and cut me a check!! Thank you for your help.

Signing up to cover trip cancellation coverage with Allianz with the help of my AAA agent was a quick, clear and clean process. Allianz responded very quickly with kindly written, clear process paperwork. Some weeks later, when I needed to cancel my flight on MD orders, the same quick response from Allianz with clearly stated communication, no hassle, no postponed responses and a full check completed the process. Very impressive. I shared this experience with some globetrotting friends who will follow through with Allianz. I also expressed my appreciation at the AAA office for assisting with the Allianz sign-up. In the future I will certainly take this travel insurance again, especially for my overseas journeys.

I found the process of filing a claim easy and within a week to 10 days I had a response and the following week, I had a refund check. I always thought that having travel insurance was but I was proved wrong when I ended up being sick on a cruise ship.

Easy process, no-hassle, and quick EFT to my account. Couldn't ask for better service. Thank you! Would recommend to all whom are buying expensive tickets, costly reservations, etc...the extra $10-$50 dollars, is better than losing hundreds. Just saying!!! Good luck to all.

The process of filing a claim was simple and straightforward. We called customer service and were directed to file the claim online. We filed an online claim and we got our reimbursement processed very quickly - a check was mailed to us in about a week’s time. Easy process. Excellent service.

I was very pleased with the speed and efficiency with which Allianz handled my claim. I had needed to cancel my trip on a non-changeable JetBlue ticket due to my partner’s sudden heart attack. Allianz covered the cancellation penalties. I needed to provide much documentation however, it was straightforward and handled quickly. Thank you very much Allianz!

I was pleasantly surprised at how easy it was to file the claim. I was glad I had purchased Allianz since I ended up with back surgery and could not go on my trip. I also thought the price for coverage was very reasonable.

Our American Airline flight was delayed and we had to stay an extra night in on our trip in Portland Oregon. The process for a claim with Allianz was easy and we received our reimbursement quickly. We will use Allianz in the future when we book a flight.

It was great and helped the recovery go easier when I knew I’d get money back for unused, nonrefundable airline tickets after surgery forced cancellation of a getaway to the south. No problem at all. Check arrived within 3 weeks.

I was pleasantly surprised by the ease and speed with which I was reimbursed for airfare for a trip I had to cancel due to illness. The phone assistance I received in applying for reimbursement was speedy and friendly and I received a check within days of filing.

I have never had travel insurance before. I have never lost any money in the past. I am so glad I purchased a policy for our trip to Ireland. We were delayed in our scheduled departure by a hurricane in Florida. Our prepaid hotel would have been a loss, but Allianz came through with a check for the full amount we were out. Thank you Allianz.

My husband had a heart attack and was in an induced coma. We were air transferred from Cusco to Lima Peru. They handled all the details and kept me informed. I still have claims to submit regarding this so it's not finished yet but the medical part went smooth for the situation.

I was extremely happy with the speed with which my claim was handled. Sent in letter from Dr stating that my husband was not allowed to travel because of severe back pain and waiting for surgery...received a claim number and within 10 days I received a check. Will definitely use them again for our next trip.

During my recent cruise, a hurricane was heading for Bermuda and the captain decided to leave after one day. A note was put in our cabin and we had missed port coverage so I filed the note with the Allianz claim and I was paid within 2 weeks. It was quick and easy to file and receive reimbursement.

When my husband fell down a flight of stairs and had multiple injuries to his back and neck Allianz saved the day! We had to cancel a vacation and would have lost hundreds of dollars without their insurance. The claim process was easy. Our check was sent quickly and efficiently. I can recommend them any day! Thank you Allianz for all your help!

A flight delay resulted in 2 missed connecting flights and an unexpected car rental. Allianz understood the situation, reimbursed the lost flight and honored the unexpected expenses. The process of filing the application was easy and the check arrived quickly. Terrific. Won't fly without it.

We had to cancel a trip due to a severe problem with our child at school. Someone at Allianz ultimately stepped up and reimbursed us for the airfare but it was a battle. The description of the policy when purchasing from Jet Blue is extremely deceptive! By filing a claim Allianz starts an inquisition into virtually all aspects of a person's health, both mental and physical in what I felt was a blatant attempt to have me drop the claim. Much to my surprise when reading all of the “fine print” customers are actually waiving all privacy rights. This should be made very clear from the outset, not the misleading question of whether or not “you want to protect your purchase.” This whole matter is very deceptive on the part of Allianz and Jet Blue as they are facilitating this scam on their website!

A week before going on our trip my husband fractured his hip. We gathered all our receipts and filed for a refund. It's easy to track the progress online. We have been using Allianz for 25 years for travel insurance and are very pleased with them.

Great customer service. Processed claim fast. No hassle at all. Reasonable price for travel insurance. I recommend them highly and will use them again. While I wish I did not have to use the insurance, I was very glad that I had purchased the insurance for our trip once we encountered problems.

My wife and I had to cancel a plane trip due to some health urgencies that came up, and Allianz helped us get back most of the otherwise non-refundable ticket costs back, and we were able to use that money for the healthcare costs. The process was fast and smooth and quick.

I was apprehensive that I would actually get a refund after needing to cancel my Delta airlines ticket for legitimate family health reasons. Not only did I get my full ticket refund, but the documentation required was fair and the process online made it very easy to submit. To my surprise, my refund came quickly. I will definitely use Allianz Global Assistance again when purchasing airline tickets!

I had bought this insurance just because I’ve never had to use insurance before. My sister and I had a vacation scheduled and she received a notice a subpoena to appear in court. We tried but could not change the date of the subpoena and we had to cancel the vacation. I called and then sent the information into Allianz, online, along with a copy of the subpoena. After a few days I received a check from them in the mail. I am very pleased with their service and will definitely use them again for travel insurance.

I was unable to travel due to illness of my travel companion. The website is easy to navigate and my one telephone encounter was courteous and helpful. Allianz responded promptly with a refund of my total cost. The process was seamless and I would highly recommend them to anyone who travels.

I got this insurance on a whim, I usually don't. My plans changed and it was quick and easy to get reimbursed! I was so happy with the whole process! I completed the entire process online and they kept me informed through email. Just got my reimbursement check and it's all over!

These guys are terrible. They claim to be a travel insurance company, but when I landed in London and found out that, due to strikes, there was a 14 hour delay that will limit/completely change the itinerary of what was supposed to be a once in a life time trip to South Africa they aren’t willing to cover the cost of the trip. They claimed that I took the trip, so they were unwilling to reimburse me, but I couldn’t exactly turn around and cancel the trip after I was already in London. I took a trip, but not the trip I paid for and it was British Airways fault for altering my “once in a life time” trip in such a way that I will have to go again to complete it. All I asked for was a reimbursement on what I spent on the flight, so that I wouldn’t lose money on having to take another trip across the pond, but they were unwilling to help. This is why I give them a 1 star review. What is the point of travel insurance if they don’t cover when airlines ruin a trip.

I have ALWAYS purchased concert ticket insurance through Allianz "just in case" something happened. I've never needed to file a claim until now. You'd think as much money as I've given them over the years, the one time I need their services they would help. Well guess what? NOPE! I was just informed otherwise and that lesson cost me $900.

I missed my flight due to Royal Jordanian’s late flight and I was stuck in Chicago for from 3:30 to 10:00 a.m. RJ didn't find a hotel near the airport so they indicated there was nothing they could do. I called Allianz Travel Insurance since I paid $79 for insurance for a one-way trip. When I called from the airport and they looked up my policy, I was told I had a $300 limit.

Thank you for your support: it was concise, friendly, understanding and timely. The Allianz agent was helpful and guided me with ease. Allianz is a definite must when travels might be considered potentially difficult. The Trip Cancellation Protection is a plus. Thank you!

I appreciate your quick response to my request and approval of my application. All of your employees were wonderful and very helpful. I would refer your insurance Allianz to everyone. Thanks so much. Great doing business with you.

We had to cancel our vacation as my husband was hospitalized. Your Customer Service Rep was kind, efficient and empathized with our situation. The refund was surprisingly speedy and complete. We will always use Allianz with all our travel needs. All my phone encounters with them have been pleasant and ended with good outcomes!

When I called, I was helped immediately with accurate instructions. Staff was very thorough. I appreciate the quick response and turn around for my request. We have bought travel insurance with this company many times and recommend to all our friends.

I was extremely pleased with my experience with Allianz. They exceeded my expectations with regards to handling my claim. I submitted the claim and supporting documentation and within 48 hours, the money was in my bank account. This is the fastest and more efficient service that I have ever received from filing a claim.

Due to a health issue we had to cancel out rain trip across the USA. Luckily we had taken out Allianz cancellation insurance. The claim process seems straightforward if you live in America but not so if you live abroad. The claim form asked for a US address and wouldn't let you proceed if you didn't complete this. After a phone call and some emails we finally got there but it did take a few tries. We are happy with the outcome but perhaps an intentional claim form would have helped?

Allianz is extremely responsive and quick to refund your money when you file a claim. I have never been denied a refund when I have filed a claim with them. They are very quick to respond to your claims. The app is outstanding and very easy to use. It takes less than ten minutes to file your claim using the app.

We booked airline tickets for October travel in February. In August my husband had unexpected knee surgery. He was unable to travel. Requesting a refund for his airfare was straightforward. It couldn't have been easier. We are so glad we added trip insurance. We have always done so in the past. This is the first time we needed to use it.

We had Allianz insurance for our two week trip to Alaska. We both became sick on the cruise ship. The medical bills were quite expensive. Allianz reimbursed us in less than 4 weeks. All we had to do was fill out the form and submit pictures of the bills.

We purchased tickets in the hopes of going to Florida for a much needed get-away after my mother's death. I purchased insurance in case my dad got worse and we couldn't go. Allianz helped me with the claim and I got my ticket money back. Well worth the $70.00. Helpful representatives. Thank you!

Got my cheque, so happy. However the rigmarole I had to go through (papers, documents , phone calls etc) to get my refund was almost too much, given that I had been hospitalized and had very little energy. That is probably Allianz's point, trying to discourage claims, but it did make me think about not bothering with buying insurance next time, which from your point of view you don't want.

Making the claim was easy and the response was fast. The claim involved canceling a flight reservation due to an injury to my spouse and subsequent surgery that followed. I appreciated the process at Allianz. That is the way, ideally, it should work. Thanks.

I took this insurance before our trip because I looked for insurance with good reviews. Those were all true. I felt really safe during our travel because I saw some of your offices like in Netherlands & Switzerland. When we arrived back in NY, my luggage was damaged and I was surprise because within 24 hours Allianz already took action, much faster than the airline who broke my luggage.

We had to cancel our trip due to Hurrican Dorian. We were worried that there would be issues, but the filing was simple and the retund came very shortly afterwards. There were no added stress in trying to file the claim and it was all done online. It's great to have insurance that really acts as insurance - when you need it it's there.

Allianz is prompt and fair and a necessity when traveling with American Airlines. Fly with AA and be prepared to drive! Allianz quickly reimburse my unexpected travel expenses on two recent occasions. I will never travel uninsured. I find them to be a great company and will not hesitate to purchase insurance with them in the future. It is a necessary expense that can save a lot of money.

I had an accident while in Australia on vacation. My claim for the cost of the doctor's service was small. However Allianz paid the full amount of the claim without any delay. In fact the payment time frame was amazing. I will always use Allianz for my future travel insurance needs. Douglas

As an active international traveler, every trip I purchase Allianz insurance for my husband and me. We've filed two claims over many years of your service, one was due to trip cancellation as the person receiving us was ill and could not receive guests per doctor note, the other was due to an injury for a doctor visit, we were reimbursed full refund for the trip cancellation, doctors visit - $50.00 deductible which is reasonable. We have had very good experiences with our claims. Thank you.

Claim for my phone, it was stolen. I have send the documents twice and I haven’t had a respond, I would like to them to process my claim as soon as possible, with my claim about my luggage they were very diligent but not with my phone. Thank you.

It was not clear on getting the refund. Even though it was over 24 hours. I thought protection covered the whole price, regardless of why I needed the refund. I wanted more coverage and the representative on the phone was not that pleasant when explaining the coverage.

It was a surprisingly wonderful experience. I had great customer service on the phone. They responded to my claim in a timely manner. This was the first time I've bought insurance, and I was skeptical, but I will be buying more often.

Thanks for getting right back to me. I thought it automatically ordered a duplicate purchase but was explained to me that it was a mistake. Very pleased with the first purchase, it fit nicely but the sport bras were too small. I will order again because of your customer service and not overboard on trying to keep selling me things. When I am ready I will buy. Thank you!

I paid for the insurance, as it turned out I needed to use it due to a last minute surgery. It was easy to submit the documents and know what documents were needed. They were worked in a timely manner and were very responsive.

I recently went to France and got sick while I was there. I needed to see a doctor and buy two prescriptions. I submitted a claim to Allianz and received a refund in less than a week. I am very satisfied with the service I received.

We purchased the "All Trips Premier" plan for my 5 trips within this year! I am glad I did. When my husband became ill on a trip overseas, we had to cut short the trip and flew home the next day. We claimed insurance right away, and the claim was resolved expeditiously!

I recently had to cancel a trip because of a medical emergency. I always purchase Allianz Travel Insurance because you never know. Our ticket purchases are sometimes far in advance of our travel, and having travel insurance makes a lot of since. I filed my claim and within a few days, had it approved. Allianz is a company you can count on.

I was a little intimated at the beginning of the process. However I completed the claim and within days a return was processed! I couldn’t have asked for a better experience. It’s devastating enough to have to cancel your vacation due to an ill family member, then having to worry about whether or not we were out our money. So glad we weren’t and didn’t have to wait long. Thank you! I would definitely purchase insurance again...you just never know!

The claim process was straightforward. I was able to submit all of the information and associated documents at one time. Once the claim was completed, the reimbursement was provided within the time specified. I will not hesitate to use Allianz Global in the future.

I will use this insurance again. Very satisfied. The computer format was very easy to use. The refund came quickly. It is always sad to have to cancel due to major health issues so it so nice that this was not a burden.

We insured out flights for our vacation to Ireland with Allianz. When we were unable to go, due to sudden illness of my husband, Allianz promptly responded to our claim and refunded our money. I was very pleased with their service.

State of South Carolina called for mandatory evacuations of coastal areas due to Hurricane Dorian. Resort canceled reservations. Trip canceled. Allianz Global Assistance quickly processed my claim and sent a cheque within a week. I have purchased trip insurance many times. This time I needed it and it paid off.

The Customer Service Staff was very helpful in assisting me in filing the claim. I had several questions which were responded to very politely, helpfully, with patience. Claim was processed promptly. I was most pleased with staff efficiency & the clear & simple instructions re completing the claims forms.

My partner got the flu on our cruise and I had to be checked out and given a prophylactic dose of medicine. Allianz covered my doctor visit and medicine. Thanks for the prompt attention and payment. I'm so glad I took trip insurance with Allianz.

I submitted a claim and was reimbursed in a few weeks. Submitting a claim was easy. People I talked to on the phone helped me with submission procedures and were also very helpful. I highly recommend Allianz for travel insurance.

It was quick and easy to upload my receipts for the airline change and the Airbnb deposit to the claim so that I could be reimbursed for the trip interruption due to the hurricane in Bermuda. I received my check very quickly!

Was extremely easy to navigate and received a refund very quickly. This is the first time I have needed to utilize the service and was pleasantly surprised. I will definitely use Allianz and recommend Allianz to friends and family. You just never know what can interrupt your travel plans.

Allianz received my information on my surgery, and put in the cost to my bank account electronically, within 3 days of receiving the information. They acted very well in this situation and would deal with them again. The people on the phone were very polite and helpful.

I rated this company as 5 Star and will recommend it to my friends and family. I highly recommend Allianz Global Assistance Travel Insurance for anyone who needs travel insurance for possible cancellation of a booked trip. I filed my claim with Allianz Global Assistance after my trip to Green Bay, Wisconsin had to be cancelled due to a medical emergency which my husband experienced a few days prior to my scheduled departure. Filing the claim on the Allianz Claim Management website was very user-friendly with immediate feedback that my claim was being reviewed. I received word that my claim was accepted within a week of filing it and then received my reimbursement approximately 10 days later. I will purchase Allianz Travel Insurance in the future when I travel by air for any significant distance. Very pleased with this product and the customer service! Rebecca

We were going on a cruise and my mother in law was taken to the hospital. She resides with us, so I had to cancel our trip. And I called Allianz and they were very helpful in guiding us to submit the right documents.

We were very pleased with the refund process. While we had to provide several different pieces of documentation, filing online was a straightforward process. Your staff was quick to respond with acknowledgment of receipt and acceptance of our information. The refund was very timely as well.

I purchased travel insurance on June 18, 2019, for a scheduled round trip on JetBlue. I was booked to leave San Jose, CA on Monday, September 16th (arriving JFK on 9/17) and to return to San Jose, CA from JFK on Wednesday, October 2, 2019. On July 4, 2019, I awoke with severe pain in my left foot. As I suffer from osteoporosis, I initially thought that I had broken a bone in that foot. My PCP was able to get me an emergency appointment with a podiatrist, who believed I was suffering from Gout and treated me accordingly. Within the next two weeks, the pain had spread to my right foot and was beginning to extend up my legs. I subsequently had both an MRI (revealing a fractured disk), as well as a Nerve Conduction and Electromyography study (which revealed chronic and severe nerve damage emanating from S1/S2). I have been essentially bed-bound from July through the current date.

Thank you for a quick resolution to my claim. After breaking my ankle, I had to cancel my flight. Your company was very helpful, and we received the refund check promptly. Grateful that I purchased the trip insurance and highly recommend Allianz.

I had to cancel my flight and hotel reservations due to a medical issue that arose prior to my trip. Allianz covered the trip cancellation fee from my airline with minimal fuss: I just had to fill out the form and was not required to provide additional information from my doctors (information I had but preferred not to provide for privacy reasons).

After Delta didn’t locate my item, I thought about my trip insurance and decided to submit a claim. Since I had already received the negative response from Delta, it was a user friendly and quick process. I have a much less positive experience with another carrier in the past. Thanks!

Provided them all the info that was requested and hunkered down to wait 7/10 days for reimbursement or request for more info. Was pleasantly shocked to see money in my checking account within 48 hours! Very fast processing, my personal medical insurance company should learn from them! Would use again in a heartbeat.

I rented a car from Thrifty for the day in Spokane to go to a wedding. Thrifty claimed I put a small dent in it above the gas tank. I was notified a few days later that Thrifty had filed a claim for the damage. I notified Allianz and the claim was taken care of right away. The agent for Thrifty even commented on the swiftness of Allianz. I will use them for all my car rental insurance needs.

March of 2019 my wife and I cancelled our cruise trip to Europe for an unscheduled surgery. After receiving a refund from the cruise line, I filed a claim against our annual travel policy. It was handled quick and efficiently. A few weeks later I realized that I had not filed for all the moneys that I should have. I attempted to file a new claim for this amount. My mistake. The computer said I could not file a new claim as a claim had already been filed. I let it go for a few months and then called customer service. They very carefully explained that I needed to file the additional information on the original claim and how to do this. Anthony called from claims, reconciled the 2 different claim numbers, and said he would handle it. He did and I had the additional money in 2 days. I highly recommend Allianz and will never let my annual policy expire as long as we are travelling. Thank you for great service.

I mistakenly scheduled our train trip on the wrong day. I submitted my claim and my check was in my mail when I returned from my vacation. Frantic, I called Amtrak to reschedule which cost an additional $200.00. I submitted my claim and the refund of my ticket more than paid for insurance cost.

I was so pleased with the efficiency and speed of your service. I always get your insurance when traveling, but this is the first I have had to use it. I filed online on my return 9/22/2019 and received my check within a week or so. I was so surprised that it was that simple to get my money back. Thanks again for the quick response. Joyce

We have been insured for several year by Allianz but thankfully never had to submit a claim. We were very pleased with the phone assistance we received prior to submitting paperwork regarding my husband’s unexpected surgery and trip cancellation. We were also happy that our claim was handled with speed and efficiency. One less thing to worry about under a stressful situation. Thanks again.

Recently I had to fly from Oregon to Ohio to attend a funeral for a close Aunt. Although I normally don't buy trip insurance, for some reason I decided to take it this time. All went well until the return flight when I was delayed on the Dayton runway for an hour due to thunderstorms in my connecting hub. By the time I arrived I had missed my connection flight to Portland and had to spend the night in Detroit. A couple of weeks later I turned in my claim with for receipts for shuttles, a meal and hotel costs for my trip interruption. Within a week I was pleasantly relieved to find that my claim was approved in full and a check was on its way. Since my $200 claim was more than the cost of the insurance it was money well spent. Thank you Allianz.

Refund for doctor visit in Amsterdam. Excellent and easy navigation of site for claims. Received my refund check in less than a week. I have always used Allianz when I have gone on vacation. This is the first time I have had to claim. My recent experience has renewed my faith in insurance companies! Thank you!

Allianz was the first travel insurance company we've ever dealt with. After reading various reviews about Allianz, we decided to use them. We are very glad we did. Due to the weather, part of our trip was cancelled. My wife documented all the changes that resulted. At the conclusion of our trip we notified Allianz of our loss and sent them the documentation. We received an email stating that we would be reimbursed in seven to ten business days. I don't know if it had to do with my wife's documentation efforts, but within two hours of the initial email, we received another email stating that we would be fully refunded and that a check would be sent immediately! The peace of mind we enjoyed while travelling, was an added bonus. Without reservation, I would definitely choose Allianz again! Thanks Allianz, for ending our travel adventure on a high note!

We had to cancel airline reservations due to a serious injury our daughter had that required us to care for her 24/7 for several months. The hospital provided a document that we forwarded to Allianz and our trip was cancelled and we were refunded the full amount of our travel cost.

I filed a claim for a few medical bills related to an illness experienced while on a cruise. The claim filing process was very easy and I received reimbursement in less than a week. I also received communication about claim status immediately after filing and as soon as payment was sent to my bank account. I highly recommend Allianz for travel insurance.

Quick service. It was easy to make a claim online and my check arrived much sooner than I expected. I will protect my hotel reservations with Allianz in the future. The insurance allows me to book hotels at the best rate.

I suffered a broken arm from an accidental fall while traveling in Estonia. The claim information was submitted after I arrived back home (an easy process!). Communication from Allianz throughout the process was timely and concise, as was the reimbursement of medical expenses. Allianz will be my go to for travel insurance on future journeys!

Our company made a claim in the name of an Ex-employee. The claim was settled and the check was sent but it was addressed in the name of the former employee, not the name of the company. Legally you can't deposit or use a check addressed in another person's name. Allianz should have an extenuating circumstance clause for situations where an employee is no longer employed with a company even though the claim originated in the former employee's name (but a company card was used).

Very easy and fast to make a claim and to get a check. Website is very user friendly and customer service was very helpful. Answered all of my questions, and was very understanding. Would definitely recommend to a friend and also use again.

We paid for insurance for our hotel stay in Vancouver BC. My husband ended up having a retinal detachment surgery and couldn’t fly for two months. I uploaded the doctor note and the Hotwire bill. We got the reimbursement check in two weeks.

I will purchase this insurance every time we travel. You hope to never use it but in this case a hurricane stopped all travel into Cabo so I had to stay an extra night. I filed a claim and was reimbursed within a week. Great service.

The coverage is reasonably priced and simple to buy when booking travel. To file a claim the website is easy to navigate. I couldn't find my policy number so I had to call and the customer service rep was friendly, helpful and efficient.

I recently had to cancel a trip because of a medical condition of a travel partner. Fortunately I had all my ducks in a row when I filed the claim but I was nonetheless expecting a long and cumbersome process in collecting the claim. I was pleasantly surprised when we received a full refund in a very timely fashion. I will be using trip insurance again in the future knowing that it really does work.

I had to change my date of travel due to treatment of my eye by a retinologist and a glaucoma specialist. Allianz made it easy and refunded my money quickly. I highly recommend Allianz insurance, you do not know what will happen when planning a trip.

The swift remittance was greatly appreciated for the cancelation of a trip for one of our party due the health reasons. The person I talked to was helpful and courteous. I will use your company again when I need travel insurance. Thank you.

Due to my son in law's change in schedule while on deployment in the Navy, we had to change our flights to accommodate his being in port. After submitting the required documentation, Allianz paid our change fees promptly. High praise to Allianz for supporting our military & their families!

My luggage did not come with me when I landed at LAX from Saravejo connecting to Vienna to LAX I boarded Austrian airlines so I file a claim to my travel insurance. Allianz Global I was very satisfied with their service because after I submitted the claim they paid me right away. No hassle. I would definitely recommend Allianz to all my friends for travel insurance. Thank for good services.

It was easy to identify what documents I needed & to submit them electronically. The initial response was immediate so I knew my documents had been received & my claim was under review. My claim was processed very promptly & I received a check within a week. Thank you very much.

The website was difficult for me to use in uploading e-mails, which was the primary way I had of all communications. The fax number or mailing address were not clear on the website either. Once I got all the info necessary, called customer support for a fax number, I was able to fax in the required documents. I quickly got an e-mail with confirmation of receipt, and within a week received the full amount of the insurance. So, like many websites, there are things that could be better. Also, like most customer service centers, they tend to be automated up to the point where you almost hang up, but then get a human. The humans were polite, helpful and understanding, it was just a chore to get to one. I would use Allianz again, the cost/benefit ratio seems about right.

The online process made it easy to open a claim. I was surprised at how quickly the refund was processed. Dollars were in my bank account so quickly I initially didn’t realize what it was for. Nice surprise during a difficult time.

I had to cancel an upcoming trip due to injury. They said it would be 10 days to review my claim and within a week I was already approved and had my check. Definitely worth the few dollars for insurance.

Allianz Insurance is something everyone traveling should have, sure was money well spent for me. On vacation in Europe I required an emergency hospital visit, turned out to be nothing serious. Upon my returned I contacted Allianz, filled out their forms detailing my hospital visit and amount charged and within 7 days I received a check covering all I paid to the hospital. I would recommend Allianz to anyone who travels.

My claim was handled very professionally and quickly. Didn’t like to have to make a claim, however, was deposited to my account within 3-4 days. Have used Allianz for years, and rarely have to make a claim, however, as in this instance, was handled very quickly.

Allianz was courteous and prompt in settling my claim when one of my travel partners became ill and unable to travel. Everything was able to be handled online with a minimum of red tape. I was pleased with the coverage and service received.

We processed a claim for a cancelled event on our trip, and are claim and reimbursement were both processed in a very timely manner. Everything was done on line and our travel agent was very helpful in expediting the claim as well. As a result, we were happy we had this insurance.

My new suitcase was damaged on my most recent international trip and I submitted a claim after I returned home. I submitted my claim with photos of the damage and received a check within 2 weeks. Excellent service and highly recommended company.

I was scheduled to take a trip to CA and had to cancel for medical reasons. I called up and explained why I had to cancel. I sent the required documentation and I received a refund in no time at all. There were no hassles and the representatives were extremely helpful.

We decided to cancel our trip to Nuevo Vallarta due to Tropical Storm Narda, which appeared along Mexico’s west coast a couple of days before our scheduled departure date. We sent Allianz the documentation we felt warranted our decision to cancel. We were reimbursed the following day. This was a no hassle experience for us and we certainly appreciate that.

The cost for the insurance was so worth it. A tropical storm and a declaration of a state of emergency derailed our vacation plans. Allianz stepped in and did what they said they would - refunded the cost of our travel (once evidence was provided). From here on out, we will continue to be Allianz customers.

Wonderful experience. Unfortunately, I was ill and couldn't take the trip. The refund process was easy and my check was received in 3 days. I called to check on how I needed to make a claim and the rep was very helpful.

Thank you for accepting my cancellation request. It was a difficult request, I had to give up the opportunity to visit my grandkids but I was needed at home to care for my 94 year old Mom who is on hospice care. Receiving a refund relatively easily helped ease the disappointment a bit. Thanks again.

Updated on 10/25/2019: Allianz's response to my original review was: contact another email address. Called them and they told me the words "for weather" on American Airlines confirmation of flight cancellation had somehow disappeared. No other words in the email were missing. Really? They also want other detail such as the cost of each individual flight on the ticket. Never seen a ticket that shows that before, just a price summary - back to the airline yet again. And so the run-around continues.

I planned to go on this trip with my boyfriend's mother. She had a busy trip in Key West and offered for me to go with her. With a stressful and busy summer I just knew that I needed to get out of town. Unfortunately, my grandmother fell terminally ill and she didn't have any likelihood of getting better. As her primary caregiver this posed quite the issue for me regarding my trip. Up until this moment, I had help lined up for her while I was out of town but now having her on hospice care I just knew I could not leave her during this vulnerable time. I am thankful for Allianz being so easy to work with and quick with response during this time. Also for allowing me to spend time with my grandmother during her last few days of life without having to worry about this trip and losing money for my flight.

Be careful to read the fine print before buying insurance on your tickets. The reasons to cancel and get your money back are extremely restrictive and the personnel answering the phone not friendly. We had a change of plans and wanted to get our $146 back but that's not one of the covered reasons. The representatives wouldn't budge.

Wife got sick four days before the trip, the doctors would not let us go on our trip. Emailed Allianz and got the reimbursement process started. We received our entire trip expenses ($16048.00) within 16 days of filing the claim. The online claim process was a bit difficult to maneuver but after a few trials and error I was able to upload my lengthy required documents. Then it was a matter of waiting for email response saying that documents were being reviewed and sent for approval. Insurance package costs were $1397.00 for two seniors over 70 years of age. We will use Allianz again in the future.

Although you have approved claim and dated check 9/17/19, iI have not received the check and it is now 9/30/19. Would you please advise me when it was mailed. So I can check with the post office. Thank you for the assistance.

My trip cancellation claim was submitted online. Supporting documents including ticket receipts and medical notes were also submitted online. A reasonably prompt and satisfactory claim settlement check followed. I could not have expected anything better from any other insurance carrier.

Our return flight was cancelled and we had to spend the night in a hotel. I had never used trip insurance before and wasn’t sure how easy it would be to be reimbursed. Submission of our claim was easy and in less than a week we had our check. Will absolutely purchase this insurance in the future!!

I purchased travel insurance through Allianz for a trip to Europe. On the long non stop flight to Paris I suffered a major panic attack (I have no history of anxiety or panic and do not take any medication). Fortunately I received assistance from two friends who were traveling with me and also excellent assistance from one of the flight attendants. I was given oxygen for two hours and given a seat in a lighted, more spacious area. After arrival in Paris, the return flight gave me great concern because I was now concerned about a re-occurence of panic.

We went home because of Hurricane Dorian. I was so glad I got insurance. It was so easy to file a claim and I was paid very quickly directly into my check account. This was a great company to work with and I will buy trip insurance again.

I had booked a tour to Iran one year ago. Recently due to the escalation of tension in Iran, I had decided to cancel the tour. The Australian tour company Intrepid paid my money back 100%. I filed with Allianz to get reimbursed for my international airfare but they denied. I always thought customer service was the greatest but I guess not. Even though there is a valid reason which even the tour company recognized, Allianz failed to honor that.

We are glad that we purchased the flight insurance through AAA with your company. We had an unexpected health issue and were unable to use our tickets. The claim process was easy and within 2 weeks we had received our refund. Thank you for making this an easy uncontested process. We will use your company again should we fly.

I found the online claim process manageable. I was satisfied with the responses and communication by Allianz about the processing of the claim. I was obviously pleased with the prompt action on the claim and Allianz's approval and payment.

I have nothing but praises for the simplicity and quickness of filing a claim and receiving the funds into my account. It was very easy to file the claim and I received the funds in two business days. It is well worth the cost to purchase travel insurance.

I needed to cancel my original flight due to the hurricane. The individuals that I talked to were very helpful and answered all my questions. Customer service was great. The times they told us the check would be refunded was almost to the date. They also helped with the forms since we were having difficulty getting them and sending them.. Thank you very much for everything.

I turned in all of the requested paperwork over a year ago, was put off several times, they took longer than their stated times to reply on several occasions, and didn't follow up on services. I paid for their services and I have been cheated, not just out of the $70 that I paid for the insurance, but for the $400+ I lost on my ticket for not being reimbursed. Thanks for making a profit at my expense.

Very happy with the service provided by both Allianz Insurance and JetBlue Airlines, we always fly to the United States from the United Kingdom and always use internal flights with JetBlue and when we travel in the United States and also when we flew to Hawaii using partner airlines. We are travelling from New York JFK to St. Maarten in December using JetBlue again as we really enjoy the airline.

Allianz was easy to work with and prompt with a refund check. I wish I had been able to complete our vacation but a medical event happened instead. Due to Allianz, at least it wasn't a total loss. Thank you Allianz.

I had two claims related to a brief trip to the Azores. One was for additional costs I incurred due to a trip interruption, and one for medical expenses due to a fall after I tripped a fell on some cobblestones (with an 8 hour ER visit). Allianz promptly approved my claim (after I had submitted ALL of the necessary paperwork). I was very pleasantly surprised by how quickly they resolved this and reimbursed me for my expenses.

A week before we were scheduled to go on a trip, we had a medical emergency in the family and had to cancel our plans. We called Allianz customer service and the representative on the phone call was very kind and patiently explained the process for filing a claim for a flight refund. The portal was a convenient and easy option to upload all of the documentation we needed to provide and for us to check the status of our claim. The claim was processed quicker than expected, and we received payment. We appreciate the kindness of the representative, the ease of using the portal, and the fast processing of our claim. This is the first time my family used travel insurance and Allianz, and we were happy with our experience.

Sadly, we had to cancel a trip due to health issues. I filed a claim online, submitted required documents and received a full refund within a couple of weeks. Thanks, I would use Allianz again, without hesitation, in fact we already have.

We were delayed overnight due to weather. When arriving home, I filed claim for reimbursement of additional expenses incurred. The claim was processed quickly and paid in full. First time I needed to use travel insurance but really glad we had it.

I had to cancel two reservations due to unexpected complications from a surgery. Both were handled extremely efficiently and politely. I will definitely recommend this insurance to others and use it myself again. (I have always used it for other travel but never needed it before.)

The day before our scheduled departure, our final destination was under mandatory evacuation due to Hurricane Dorian. American Airlines, in an appalling and inconsiderate display of greed, refused to refund any of the $425 we had paid them, or even to provide a voucher for a future flight. I sent documentation that our final destination was unlikely to have water or power for several days, and that the extent of damage to the island was not yet known, due to the evacuation. The airline could not have cared less.

My wife and I came down with the flu during a recent trip. We had to be isolated from our son and his family. The trip insurance paid for our motel bills while we recovered. Excellent service - didn't have to argue or complain!

While traveling I had to go to an emergency clinic and also our baggage did not arrived with us, so we had to buy things while they were delivered to us. We submitted the expenses to Allianz when we got back to the USA and this company has been very prompt in responding to the claims. I have used Allianz before and with the same results.

I had to shorten my trip due to pending hurricane. I lost one day rental fee. Allianz reimbursed me immediately for the one-day rental amount. Filing a claim was easy and fast! I appreciate the quick response and will not hesitate to purchase trip insurance again.

Was pleased with how simple the process was to receive the refund of airline tickets for a trip I was not able to make due to an illness in the family. It was easy to load supporting documents and payment was made promptly.

I was delayed by train by about 5-6 hours and received compensation for that from Allianz which I wasn't expecting. It paid for the cost of the insurance plus some of the trip itself. I appreciated it and will use it again as this was unexpected and I was reimbursed quickly.

Very happy with the outcome of our claim. The process was easy and the payment was timely. I would highly recommend the trip insurance as it was very relevant to our trip. The Hurricane prevented us from travelling and the claim was quickly approved.