Allianz Global AssistanceConsumerAffairs Accredited Brand
For more than 100 years, Allianz has been providing security and assurance to people around the world. Whether you’ve lost luggage on a trip, your roof was damaged in a storm, you lost your job or would like to retire, Allianz has your back.
My baggage was delayed during my international flight from Lisbon, Portugal to Amsterdam, Netherlands by Iberia carrier for over 48 hours. My claim was submitted including electronic copies of the receipts for the purchase of clothing, personal hygiene products, etc related to the waiting time for my baggage to be located and delivered to my hotel location in. Everything was efficiently taking care of by Allianz Global Assistance. Thank you.
When we scheduled our trip through Priceline we decided to get the trip insurance policy in case something prevented us from making the trip. We planned our trip 8 months in advance. As it turned out three weeks before the trip I fell and turned out developing blood clots in my arm. It was a slight injury but it had big complications. I ended up in the hospital four days before our flight because blood clots were found in my lungs. As it was I couldn't fly though I was looking forward to the trip. We were flying to Hawaii for a three week vacation. We were able to cancel everything except a two night lodging stay.
We notify Allianz as soon as we could and filled out a claim. We were soon notified by them. They had a form for the physician to fill out. We forwarded to her. She fill it out and sent it back to the Insurance company. We got confirmation that the claim was being accepted and we would get reimbursed from the Insurance company for the amount we had purchased the accommodations for. Less then three weeks later we received a check for the refund amount on the accommodations we purchased. I will used this service again. We never really know what will happen in the future but this does give us a little more comfort in knowing things will be taking care of just in case.
When held overnight in Philly due to late arrival first leg of connection I had to remain in a hotel. Allianz paid for the room, as advertised, in the trip insurance. No hassle, simple process. It is great doing business with a firm that keeps their word. Thank you.
I have an annual policy with Allianz, and before that was using it for individual trips. I've had 2 occasions to use the policy, and each time the process has been easy and professional, with minimal paperwork, which made the experience a very positive one. Thank you Allianz!
My Travel Interruption claim was denied. Travel delay claim was paid at $300 at $150pp. On 3/20/2018 we spoke with Allianz by phone & was told that trip delay paid $150/day/pp. Check the recording from the call on that date. We spoke with the rep as soon as our first cancellation occurred. As well our travel interruption was claim was declined after being told by Henry by phone on April 5 that we qualified. There was a flight leaving on 3/21 but we were unable to book the flight after a late cancellation of our flight on 3/21. This insurance is deceptive. I am an Interval International member and my goal is to ensure Interval no longer uses Allianz to ensure their members' travel.
We really appreciate having this option when we plan to fly. You never know what can or will happen unexpectedly❗️ Had to get refunded once, all went smoothly. Some paperwork to get it all coordinated But was very satisfied.
I had never used trip insurance before. I bought it for a trip to California that my wife and I were taking after she had a knee replaced just in case she had something happen after surgery. Of course that's just what happened and we had to cancel. Allianz was very helpful, provided all the necessary forms. My claim was submitted with everything they asked for and I received a prompt and accurate reimbursement.
I would like to personally thank the staff at Allianz for issuing me a refund check for a recent travel delay. Due to the nature of the incident, I was unsure they would even reimburse me. They did, and they did it with no questions asked. True professionalism. Thank you so much Allianz.
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Allianz promptly refunded our plane tickets based on a medical event. We have used Allianz twice and will again for our next trip. List of required documentation was clear and accurate. We highly recommend buying travel insurance and recommend Allianz.
Due to a medical emergency, we were unable to go on our trip. Allianz required a few documents to verify, but did a great job on issuing our check quickly and with no hassles. We would use them again and recommend this service to everyone who travels for peace of mind.
We had a very good experience. It was under stress that we needed to cancel and it ran smoothly as well as the help from our travel agent. Would gladly recommend to friends and was worth the investment for peace of mind.
When we got back from traveling in Thailand I went down to AAA and the agent that set us up with your company took my info on my hospital stay in Thailand and faxed it to your office. We received our refund at around three weeks.
Went to Mayo for medical care but because I was on antibiotics for another condition, they shortened my trip and asked me to come back in one month. So I had to go home early. Initially, Allianz was not going to cover it, but because it was an early cancellation or trip interruption for a different medical reason, they covered my ticket change. Was happy they changed their mind. Had used them before going to Europe and they were good when I needed emergency care.
I have had positive experiences with Allianz. Unexpected injuries forced me to cancel my travel plans. They were efficient and professional in helping to obtain the return my tour deposit and the cost of airline fares. If you travel several times a year I feel that this annual insurance fee is well worth the expense.
I had a little trouble getting through on the website but understood that the weather across the country was bad for many. Once I got throughout the process was easy to go through. We received the reimbursement in a timely manner. I was very pleased with the service and would purchase it again.
Due to new knee pain and crutches had to cancel trip to Cabo. Once documents got sent the check came to us. We always get trip insurance these days. Appreciate the timely turnaround. Recommend this company. Thanks for the help.
I was so glad I purchased flight insurance when we found ourselves forced to cancel a trip. I was a little skeptical that the insurance would actually pay, but was pleasantly surprised that they were friendly and very responsive, and they did indeed readily reimburse us. I will definitely insure all future trips!
I had an emergency with my daughter (she ended up in ICU) and was unable to make my scheduled flight home so that I could be with her. I called and received the information on what I needed to do to file a claim. The process was fairly easy and I was refunded in a timely manner after providing the documents that they needed. Thanks to them I was able to have the funds to return again to see my daughter. Thank You for your help during this difficult time.
Had to cancel trip due to husband's illness. Allianz was outstanding handling my claim. They are experienced, their personnel knowledgeable, and they are wonderful to work with. The claim was handled very professionally and the refund arrived quickly. I would say they are THE BEST.
My husband came down with pneumonia and was unable to go on a planned vacation. It was relatively easy to submit the information for the claim. Unfortunately miles were used on the return portion of the trip and the $150 fee to re-deposit the points was not included. Allianz did refund the full one way airfare.
After reserving my rental car on the Enterprise website, I was given an option of buying insurance through Allianz for $33. I hesitated, but clicked yes. During a long drive in the middle of the night through the Rocky Mountains, one of my dogs escaped from her crate and damaged the upholstery to the tune of about $1,200. Allianz settled the claim quickly and that one decision saved me A TON of money. Thank you!!
I rarely buy insurance for travel but I did for some reason and when my husband and I both got a horrible flu the day we were to leave, we filed a claim with doctor's note, etc. I expected a to have to fight for it, but we got recompensed without trouble - at least to the extent of the policy. Some things were not covered. So, yes, I recommend them!
Our Post-Christmas trip to Yellowstone with our son and his family had to be cancelled because of health issues. We were completely reimbursed for our plane tickets and hotel in the park. No hassles... no fuss... filled out forms online. Will use again for peace of mind.
Lost luggage. Your company was understanding and patient with our inquiries. Any questions the representative was helpful. The wait time to speak to a live representative was quick. We submitted our receipts and were paid quickly. Thank you for being there in such a stressful time.
My husband & I had travel plans & had taken out travel insurance for the first time ever... and we are so happy we did! He fell 30 feet from our gutters 7 days before we were to leave & experienced many complications. When I contacted the company to find out what to do, I was connected to a customer service rep who was kind & efficient & understanding. He walked me through the process, sent me the forms to fill out & submit & within several weeks we had gotten our full refund. I will ALWAYS get trip protection insurance from now on!! For the little extra it cost to get it, it was so worth doing! Thank you.
The agents I spoke with were very helpful. They helped me know what documents I needed to obtain before my trip and after I got home. With their help it was a very easy procedure. I could keep track online how my claim was doing.
While traveling in Costa Rica I suffered a minor injury to my leg. I went to a local clinic and paid for my care. Upon returning to the USA, I filed an online claim and provided copies of my receipts. Allianz was very quick with my reimbursement check.
Had an injury of a poisonous mosquito while out of country. Allianz Travel responded in good time my issue was resolved with a doctor visit to my hotel. My claim was review when submitted and I was refunded my out of pocket for the doctor services. I would absolute recommend this travel insurance to a friend as well as use it again myself.
I purchased the Classic Trip Plan for a recent cruise. On the ship, my nephew had an allergic reaction and needed to see the ship doctor. When I got home, I submitted the bill through the app and within 10 days I had received my reimbursement. The process was simple and quick. I would definitely purchase a policy for my next trip!
I obtained Travel Insurance Policy from Allianz and had to file a claim for trip interruption. The process for filing the claim was quite simple and was informed that it will take between 7 and 10 business days to process the claim. My experience was very positive and my claim was processed within 10 days business days. I have since informed my family, friends and colleagues about my positive experience with Allianz and my family and colleagues intend to use Allianz Travel Insurance for all their travel needs going forward. I give Allianz Grade "A+".
Have bought the insurance for years but in January had the first occasion to make a claim, as my husband had a stroke and was hospitalized the night before our trip to Hawaii. Ease of making the claim and speed with which it was paid was amazing. Very impressed. Will never fly again without Allianz insurance.
I had a minor health issue while traveling in New Zealand and found the representatives at Allianz to be very informative and helpful. Submitting online documentation was straightforward and lengthy, yet fairly easy to follow. Response time and resolution were reasonable.
Flight was cancelled due to illness. Working with customer service was very easy. I would highly recommend. I will buy each time I book a trip. If you are going to take to major trip where the weather could be a issue the insurance is a must.
Allianz Global Assistance expert review by Matthew Brodsky
Allianz Global Assistance has a long history in the industry. They were the insurer on the Wright brothers' flight and on the construction of the Golden Gate Bridge.
Instant online quoting: Plan a trip and get travel insurance, all in just a few minutes.
Annual coverage available: Frequent travelers often find annual coverage more affordable.
Tiered-coverage options: Get as much or as little coverage as you need with four different product tiers on single-trip service.
See state options: Individual states have different regulations regarding travel insurance, so see what is available in your state, within moments.
Kids ride free: Children under 17 are automatically included in the price with the Classic Plan or Classic Plan Trip+ tiers.
Best for: Party animals, workaholics, adventurers and family trippers.