Allianz Global Assistance Reviews

I purchased travel insurance from Allianz at the same time as purchasing a flight and subsequently canceled the flight the same day. I was fully refunded from the airline since the cancellation was well within 24 hours. Allianz charged me for the travel insurance the day after the cancellation. After receiving my credit card statement and realizing that Allianz made a separate charge (I had thought the charge for travel insurance was a part of the charge for the flight), I contacted them by email twice, 10 days apart, and never received any response. I was forced to dispute the charge with my credit card company. Because of this experience, I will never ever buy travel insurance with Allianz for any flight I ever take. I would never trust them.

I now see the many many other 1 star reviews too late. I bought tickets to an event. The venue issued two tickets that were not seated next to each other. Who would want to go to an event and not sit next to their spouse? I attempted to get my money back to be able to buy different tickets and was denied. And I took them too long to even respond. The response and denial did not come until after the event was over. This business is such a waste of time. Looking at these other reviews I do not understand why they are still allowed to conduct business.

Horrible experience. I purchased their insurance for flight I was to take in june. I had to cancel the flight in May. I called about the insurance policy as was told to file a claim online for a refund. I did so. Claim for refund was denied. I called a 2nd time about the denial and was then told refund was denied but could be transferred to a new flight once purchased within a year. I just purchased a flight for jan and called a 3rd time to have insurance transferred to now new flight. I was told I needed to send a email with cancel flight, new flight and insurance policy number. I did so.

Worst lack of customer service. Was absolutely NOT worth anything... Do not purchase for Ticketmaster for any reason. If you have COVID you obviously should not go to a concert but you have to jump through hoops, see a doctor, which is no longer needed or recommended to just be able to file a claim. You have to go through a ridiculous AI generated chat before you can speak to someone that is out of the country every single time and they can only respond with copy/paste answers that repeat you cannot get a refund no matter what the reason is.

I ordered tickets online, never received them, and the issuer refused to refund my money despite never providing the tickets. I contacted the Allianz team, and they said that not receiving the tickets isn't covered and that I had no case to get my money back.

Allianz travel insurance deserves a ZERO. I was forced to give one star to submit this post. I was mugged on vacation and left stranded with no phone nor money for 4 days until I returned to the US with my kids. I submitted everything they requested timely multiple times. A month later, they claim they never received anything and need a third submission. The staff with fake names of Sam and Chris that I could barely understand tells me I must have misunderstood their email and what what they asked me to submit. No misunderstanding here. It feels it is a delaying tactic to wear out consumers to make us give up. I filed a complaint with the BBB. Think twice before buying their coverage. You'll never see a dime once you need to use it. It is a disgrace they are in business. Had I known they were crooks I would have never gotten a policy through them. Going forward I'll take my business elsewhere!

Claim has been opened since June 2026 and it still hasn’t been completed. They refuse to send me a breakdown of what it is they paid me out already and they keep saying they will send a breakdown of what exactly was covered and refuse to. Then they sent a payment to my bank account nearly two weeks ago and I haven’t received anything. I have had to involve the Texas Department of Insurance, and now I am having to file a small claims lawsuit to get the remainder $900 paid out.

Allianz travel insurance is terrible. I must congratulate their medical team but if you have to make a claim for expenses or anything on the travel side do not expect anything in the form of customer service or promptness, you will be told you can collect your receipts and put in a claim for expenses but more than two weeks later since putting in a claim and the credit card bill looming and we are still waiting for information, every time i call in I am told to wait and that it takes 5-7 business days but nothing ever comes through. I do not get any answers to questions I do not get any service and I have not gotten my re-imbursement, this is completely disgusting way to handle people in financial difficulties and you never get any sort of reason or understanding from the people on the switchboard.

Make sure you read the whole damn thing - I thought we were covered for whatever reason - I was wrong!!

I bought insurance on concert tickets that I bought in the spring. The concert is September 18, 2026. I was so excited! I was looking forward to this concert. I got sick, though, and I'm now in hospice care. I started trying to file a claim on August 26, but I just couldn't understand how to use their website. After several frustrating attempts to get through their automated phone system, I was finally able to talk to a person.

You purchase insurance for circumstances that are beyond your control. Allianz denied my claim, even though my circumstances were beyond my control. My event tickets were purchased as an anniversary gift to my wife and I purchased the insurance just in case for any circumstance beyond my control as you do. I found out a month later that my wife wanted to divorce me and therefore I needed to cancel the trip. This apparently was not reason enough for them to Justify reimbursing my claim. They kicked me in the teeth while I was down.

Denied my claim because my travel partner had a summons to be in court. I could have used a medical reason as well but they asked questions that were clearly a HIPAA violation. This outfit sucks. From now on I will take my chances.

Don’t even bother wasting your money!!!! I bought concert tickets and thought getting this insurance could be beneficial, WRONG! They are violating HIPAA laws, asking for my grandmother’s health information so they can prove that I can’t go to the concert. They claim they’re not breaking any laws and that if I don’t provide the information then I can’t get a refund. It wasn’t until I went to leave a review that I seen they only have one star, if I could’ve left zero I would’ve.

Skip the travel insurance; it’s a complete waste of money. You have to jump through endless hoops and navigate confusing fine print just to figure out what actually qualifies for coverage. I bought a policy thinking I was protected, but when I needed it, my two valid reasons were suddenly rejected. Worse, if I submitted a claim, the trip would have already come and gone before anyone even reviewed it. Don't waste your money.

Horrible ticket insurance, I purchased High Kings tickets and ticket insurance on line. The show was rescheduled from August 1st 2026 to October 1 2026, a date we are out of the state for a family reunion. We are told show reschedules are not cause for a refund. I will never purchase any type of insurance from Allianz again!

This company is so badly run. It is insane. They don't help you. They have no assistance. They don't answer you back and when you actually get insurance that is supposed to protect you on anything they come up with crappy excuses. Why not to give you your money back? Why did we pay for coverage from this useless company that literally needs to be shut down because all they do is steal your money and do nothing about it besides being useless humans

I purchased the Allianz/Jefferson Premier Plan (Policy **) for a family trip departing April 8, 2026 from JFK. Our flight was delayed 6+ hours on the departure date due to inadequate staffing and then cancelled at 1 AM the next morning. We incurred hotel costs near the airport, cab fares, and lost a prepaid hotel night in Italy. The policy’s Travel Delay Coverage (Endorsement E10) clearly lists “a travel carrier delay” as a covered reason and states that with receipts the daily limit is $200 (not the $100 no-receipts amount). It also covers lost prepaid trip expenses and additional accommodation/transportation costs while delayed.

I had a very disappointing experience with Allianz Global Assistance. I purchased travel insurance expecting it to provide financial protection when unexpected travel disruptions occurred. Unfortunately, my flight was delayed by 11 hours due to the airline, which caused me to lose an entire workday. Since I had already used all of my paid leave, I had to take unpaid leave, resulting in lost wages. I also incurred additional out-of-pocket expenses for dinner and breakfast during the delay.

I highly DON'T recommend. They wanted me to violate my babysitter's HIPAA rights and get her medical information so they can talk to her doctor about her illness that prevented her from watching my children so I could attend a concert. I told them that’s not my business to get HER private information for me to get reimbursed for my ticket due to sitter issues that qualifies for a reimbursement. Then they took months and waited to after the event passed to contact me back and say my claim was closed because I didn’t send my babysitter's medical documentation. Therefore, I lost $500. Don’t buy their insurance at all!

Don't buy insurance from this company. Nearly a year ago, I bought first-class round-trip airline tickets to take an international cruise this October. Recently, our cruise line decided to change its itinerary and many of its ports due to the disturbance in the Middle East. Because we had already traveled to the ports in the new itinerary, we decided to cancel our cruise and thereby the air travel. I filed a claim with Allianz for the air travel, but they would not refund me. Lisa with Allianz explained to me that it was a "political decision" and "we should have known that this could happen for the past 47 years," so therefore it was not an unforeseen act, which was the reason Allianz denied our refund request. I guess no Americans have traveled to Egypt, Greece, Turkey, or Israel over the past 46 years. What a scam outfit!!!!

I left a negative review initially because I could not get anyone in Customer Service to help me with a legitimate claim. I persisted and finally a manager called me back and straightened out the whole claim and sent my payment immediately.. This manager was very understanding, very courteous and agreed with me that I should not have had to go through so many hoops when I had a letter from the surgeon stating that I could not attend the concert. I have changed my rating to five stars because ultimately, I was very satisfied with the insurance.

While traveling in Europe, I forgot to bring my diabetes pills. I was able to buy my 5 prescriptions from a pharmacy in London. When calling Allianz, I explained that technically it was NOT a medical emergency, as I was able to secure my pills for approximately 114 lbs. Allianz refuses to reimburse me, because they deemed not an emergency. They would rather I get diabetic shock (due to lack of medication) before I would get reimbursed! Be retroactive instead of proactive! I would NEVER use them again!

They were quick and fair. I submitted everything they asked for and the next day I received an email letting me know they had approved my request. The very next day, I had been paid back. I had two claims for the same trip one with Allianz and one with another company. I'm still waiting to hear from the other company.

After waiting 4 months for a straight forward claim they deposited $120.35 into my account. $25 or 20% less than owed. I can make 2 assumptions: 1) the cost of a wire transfer was absorbed by my bank not theirs or 2) the euro to $ exchange.....which by now should have been in my favor. Had they refunded my VISA-the form of payment used, this could have and should have been avoided. In any case it is a slap in the face after all the time and questions and work that they shorted my refund like this. I WILL NEVER EVER EVER USE ALLIANZ NOR RECOMMEND ANYONE USE THEM. They are a scam.

DO NOT waste your money. I had trip interruption due to an emergency with a parent hospitalization and the documentation requirement was RIDICULOUS. Doctor's note with dates of service, diagnosis, bills, length of stay PERSONAL to my parent that I do not have access to and since the parent is still hospitalized there is no way to obtain. And that was only ONE of the MULTIPLE required documents. Additionally, the app doesn't allow you to save your claim so that you can go back to add the documents IF you're able to get them. Horrible process. UNHELPFUL customer service. Never again.

I purchased a train ticket and added purchase protection for peace of mind. However, when I later tried to book my flight from Washington, D.C., the flight schedule had changed, which made the train ticket unusable for my trip. When I contacted them, I was told this would be considered a “personal change” and that I would not be reimbursed, even though I had purchased protection specifically to avoid this kind of loss. This is very frustrating and feels misleading.

Travel reservations were made for a total of 7 individuals in Sept 2025 for travel the week of May 16-25 of 2026. Five in Michigan and two in Ohio. We booked airfare and a rental home in Grand Cayman and purchased travel insurance within the 30 days through Allianz to protect our trip. Three of the travel individuals in Michigan found out they were having a baby and the due date is one week after our travel date. We filed a claim at Allianz for the airfare on 12/29/2025. The claim was paid in late January 2026. When I called to verify how funds would be sent, I asked if we could file a claim for the housing/accommodations portion of the travel. The CSR said yes and to add the documents to the original claim. We completed the form on 2/17/2026 and resubmitted the claim. After no actions on the claim for over a month, they closed the claim.

My husband and I have the Annual Plan and have been very satisfied. We recently had to file a claim under Travel Interruption for an event while on vacation in this country. Some reviewers say they need a lot of documentation and they do but we had what they needed, a rep called to verify information and although it took a while to have them make a decision, they kept us posted by emails and paid out what was covered. We traveled a lot in our earlier years so have had the Annual Plan for a while and we have filed 4 claims and they honored every one where it was covered.

Terrible scam insurance company... mother-in-law purchased airline tickets, the person she is visiting is on the death bed, with a doctor's letter, and the trip is canceled and they didn't find that worthy. Took 3 weeks and 6 documents to get a No. Total waste of time and money.

Bought insurance for concert tickets. Mother in law went on hospice. Of course Allianz said it was covered. They requested paperwork. We sent it. They want more paperwork. Send that. Want more. See where I’m going??.. There won’t be any paperwork that’s enough. Don’t use this company. Bad business.

I purchased travel insurance through Allianz Travel Insurance and unfortunately my experience with the claims process has been very disappointing. I filed a $300 claim over 7 weeks ago, and the online status still only says "In Review." I have called customer service four separate times and was promised a callback within 24 hours each time. I still have not received any response or update regarding my claim. The lack of communication and follow-through has been extremely frustrating. Based on my experience, customers should be aware that filing a claim may involve long delays and poor communication. The customer service has not been responsive, and the process has not been handled in a timely or professional manner.

Horrible Technical Customer Service - they can't handle a basic RESET PASSWORD.

The most horrible services ever created. They will not honor any claim or refund and they will fight you tooth and nail to give you nothing. Everyone is better off saving 52 bucks for themselves instead of feeding it to this rat company and lining the pockets of whatever rat ceo works here. This is scam and I'm surprised they are still allowed to operate. Everyone DO NOT get insurance on your tickets. They will NOT HELP YOU.

Purchased insurance for international travel and had to cancel the trip more than 1 month in advance due to being a mental health provider and being unable to get coverage to go. The travel insurance was $400. I submitted all documentation provided by Air Canada and Allianz had denied the claim, so essentially lost $400 and now attempting to at least get a travel credit with Air Canada.

I got an Alliance insurance policy for a trip from Michigan to Florida. A situation beyond my control arose, requiring me to change the flight dates. I discussed this with the airlines, and they said I was okay to change your flights, as you and your wife had insurance, and would be covered for the difference based on what Alliance had on the Delta website. However, Delta wouldn't process the claim directly; I would have to do it separately, and I was assured I would get the difference back. I submitted my claim to Allianz, and they declined it because the flight took place in the US.

It’s been over 6 months. It’s been over 6 months since the accident and filing a claim. I had the misfortune of being a passenger in a very violent car crash while on tour in Tanzania. I suffered multiple fractures and almost lost my dominant hand. Ended up in a hospital in Nairobi, Kenya for almost a month where I underwent multiple surgeries. To this day, they REFUSE to cover any of my claims, not medical evacuation, not trip interruption, nothing. I have submitted time and time again the same paperwork they keep requesting just to get the response “we need more information”. Even if you send them EXACTLY what they requested, they pretend they did not receive it.

I’d leave a negative star if I could. Bought $800+ home opener tickets with insurance. Got in an accident 2 weeks before the game. Car was totaled and I live 9-10 hours away from the stadium. They denied my claim because it wasn’t 24 hours before the event. DO NOT USE THEM.

We have sent in pages (about 30) explaining our trip interference due to airport closure and inability to fly back to the states from Germany. They keep asking for more paperwork and proof, and we learned today they closed our claim. We’ve been sending paperwork and proof from our airline for 3 months.

Their workers are the most deplorable and vile creatures to work for this disgusting and shameful "company". I recommend not to give any money to this group unless you don't expect anything in return and want to give your money away. Good riddance and hope they go out of business as soon as possible.

This is the worst Insurance Investment possible! I've paid for travel insurance through Allianz many times and two times I've needed it, they drag me out with needing more and more information, which only leads to my trip delay or interruption claim wasn't covered due to some small detail. I really don't get the point of spending the money for the non-coverage! Trust me- Save your money!