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Allianz Global Assistance

Allianz Global Assistance
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(866) 884-3556
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Overall Satisfaction Rating 4.35/5
  • 5 stars
    1469
  • 4 stars
    89
  • 3 stars
    35
  • 2 stars
    52
  • 1 stars
    191
Based on 1,836 ratings submitted in the last year
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For more than 100 years, Allianz has been providing security and assurance to people around the world. Whether you’ve lost luggage on a trip, your roof was damaged in a storm, you lost your job or would like to retire, Allianz has your back.


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Allianz Global Assistance
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Allianz Global Assistance Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 13, 2020

My husband and I had to cancel a trip from Boston to Arizona booked on American Airlines, April 2, 2020 to April 5, 2020. Weeks before the trip, our physician advised us not to fly, especially my husband who is diabetic and has serious asthma. He gave us letters to that effect. We had purchased flight insurance from Allianz so first we tried calling- that was hours and we were told we would receive a call-back but we never did. Then I tried to file a claim online but the claim would not transmit due to "unexpected technical error". We tried to fax a claim but the fax number kept coming back "busy/no response". Finally, I wrote a letter (I wrote 2 in the end) and made copies of our doctor's letters, our flight information, our Allianz contract- everything- and mailed it to Richmond, Va. We did receive an e-mail acknowledging receipt of our letter and finally, another e-mail saying that we would receive a refund check.

We are very grateful to Allianz for the refund and recognize that during Covid, there must have been many claims and calls, but it was a very long process to receive a refund and had I not been so persistent, no refund would ever have been sent. We have always, and will always purchase trip and flight insurance. We never used it before and hope we won't need to in the future, but the process needs to be a bit easier. Thanks you, though, for our refund. We hope you all stay well.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 25, 2020

    We are very pleased with the timing of the dispensing of the check mailed to us after filing our claim. This was done in a very short turn around time. What was very frustrating was the initial online process for filing the claim as the web site for doing so was somewhat confusing and required connecting with a rep to lead us through the process. The required documents that were scanned in by us took initially; however, when we retrieved the form the doctor's excuse was not with the copy of the trip itinerary. Eventually, after several tries, we were able to scan in the required doctor's excuse. After working with the rep, Orlando, who was extremely helpful, although it was a little difficult to understand him because of his Spanish accent, was a Godsend. Without his assistance we could have never managed the confusing web site.

    We followed up this phone call with two additional phone calls to two different reps who could not validate that the copies of the required documents had arrived and were acceptable. The last rep that I talked with said that there would be a return phone call in regard to this; however, it was never received. The end result with the full payment of the air fare was received in a very timely manner. This is the only time that we have ever purchased travel insurance and the only time that we needed it. In the future we will definitely do this.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 8, 2019

    I purchased travel insurance on June 18, 2019, for a scheduled round trip on JetBlue. I was booked to leave San Jose, CA on Monday, September 16th (arriving JFK on 9/17) and to return to San Jose, CA from JFK on Wednesday, October 2, 2019. On July 4, 2019, I awoke with severe pain in my left foot. As I suffer from osteoporosis, I initially thought that I had broken a bone in that foot. My PCP was able to get me an emergency appointment with a podiatrist, who believed I was suffering from Gout and treated me accordingly. Within the next two weeks, the pain had spread to my right foot and was beginning to extend up my legs. I subsequently had both an MRI (revealing a fractured disk), as well as a Nerve Conduction and Electromyography study (which revealed chronic and severe nerve damage emanating from S1/S2). I have been essentially bed-bound from July through the current date.

    When I finally determined that there was no way that I could fly the 5+ hours to NY without significant pain, I contacted JetBlue to cancel my flight. They refunded my base fee, net of a $100 penalty, to a Jet Blue Travel Account. At that time, they also indicated that I would be reimbursed (to my form of payment) for the amount I had paid for my “Even More Space” seats. When I initially filed my claim with Allianz, I included both the $100 penalty, as well as the “Even More Space” fees, as the credit had not appeared on my card. I also uploaded my PCP’s monthly appointment notes, as well as the results of the MRI and the Nerve Conduction/Electromyography study.

    Within 15 days, I received an Allianz check for the entire amount reported. As Jet Blue had subsequently posted credits to my credit card for the “even more space” seats, I contacted Allianz to ask how I should return the amount paid me for those fees. It was a pleasure to deal with the Allianz agent. He was very courteous and pleasant. I subsequently cashed the Allianz check and returned the excess to the Recovery Department. The entire process was very simple and straightforward, requiring very little time or effort from me. I would definitely recommend Allianz to anyone who flies and wants to protect their “investment” in airfare.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 21, 2019

    I rented a car through Hotwire in late February to travel to Maine from NYC. They offer the Collision/Damage Coverage from Allianz in the website, so I decided to take it instead of paying the extra fee of CDW (Collision/Damage Waiver) offered by the rental company. That weekend, we had a winter storm and the roads were covered with snow/ice. When driving back to the city, in the highway, I hit a block of ice (5" H x 5" W). I inspected the vehicle, checking for any damages, but there were none (visible, at least). Half an hour later, the car stalled out. We called the rental company, who tow the car to the closest rental office. We changed vehicles and kept driving back to the city.

    5 months later, I received an invoice from the rental company, charging me $12,000 USD for the damages caused to the vehicle. It turned out that the block of ice broke the lower core of the engine and they were charging me total loss and replacement, and they were charging me because I didn't accepted the CDW offer by the rental company (mandatory to be covered by Allianz). I called immediately to file the claim - it was very easy and user-friendly through their website. I submitted all the paperwork requested online, and they negotiated internally with the car rental company. The situation took around 6 weeks to be resolved, but at the end, Allianz covered all the damages without any premium or affecting my personal insurance record. And, even though it took longer than expected, every time I called to Customer Service, the people were very transparent and gave all the information available in regards the claim.

    I'm totally satisfied with the service, and I find it very useful - but only for longer trips or rentals longer than a week. If you're planning to rent a car for a week or less, just pay the extra fee for the CDW offered by the rental company; the price difference won't be significant and you won't have to worry, no matter what happens to the car, when you drop the keys in the counter when returning it. However, if your planning to rent a car for longer than a week, then it might be worth it because you could be saving some money; although, be ready to deal any claims from the rental car company if an accident happens. Just make sure to have all the paperwork available if something happens.

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    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 14, 2019

    My buying travel insurance at the last minute was the best thing I ever did last month. My sister had planned a sibling weekend with my brothers in Jackson, MS - and because I am the one that lives the furtherest away, I needed to book a flight. One of my brothers had had a heart attack in January and had surgery, but was still feeling poorly six months later. In fact, he was feeling so poorly, he had to tell us as the weekend got closer, that he just wasn't up for a visit at all. He was too ill. This left me with a $400.00 non-refundable airplane ticket.

    However, in my correspondence with Allianz - both via email and on the phone - I just needed to provide them a few documents and they said they could provide a refund or I could put in a claim for the $200.00 change fee when I booked another flight in the future. I was not optimistic because I thought they would find some reason not to do as they had promised - but I was wrong! Once I provided what I could provide them as far as documentation, I had a check in the mail in no time. The people I spoke to on the phone were very informative and courteous - everytime I called them! Thank you Allianz! Things happen unexpectantly and changes need to be made - thanks for understanding this and providing quality service! C.

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    9 people found this review helpful
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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 25, 2020

    After an insured cruise was cancelled by the cruise line, I requested, and Allianz agreed to provide an immediate refund of my trip insurance premium. After months and dozens of follow- ups, they are still holding it, despite assurances (lies) that the refund has been issued. DO NOT USE ALLIANZ FOR TRAVEL INSURANCE!

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    Rated with 2 stars
    Verified Reviewer
    Original review: June 25, 2020

    I purchased three Deluxe International Trip Protector II insurance policies for a family trip to Aruba on March 21, 2020. The trip was cancelled due to Covid-19 virus. I was able to file a claim online for one of my policies. When I went to file the second and third claim I was not able to as I received message noting claim had been filed. I was hopeful that Allianz would note based on documents I submitted that there were multiple policies purchased under my name on same day.

    I did receive confirmation on May 19 that first policy was cancelled and premium would be refunded. I have reached out numerous times the past 6 weeks seeking cancellation of other two policies as well. I did get one response noting that I could not cancel as I was beyond Free Look period. I have tried to gain clarification and seek option to escalate request given my one claim was processed for one of the three policies purchased. My last inquiry on June 17 has gone unanswered even though email notes a response within 2 business days.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 23, 2020

    I talked to Allianz representatives twice when filing the claim. Each time the responses to my questions were clear and helpful. When I filed the claim everything went smoothly and it was processed in a very timely manner. In fact, my claim was reviewed and accepted more quickly than I anticipated.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 23, 2020

    I was told a few weeks ago that my refund was in the mail but I have not received it. I'm waiting. I was told that the refund was in the mail, but it never arrived.

    Trip with Grace Baptist Church. Knoxville, Tenn.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 22, 2020

    I am very happy with the fast service and minimal work it took to get my claim processed. I have been trying to get money from TSA for almost 6? months to replace the item they lost during a search of my bag. I gave four stars due to the fact that the insurance did not help with another trip that I needed to cancel due to COVID. Purchasers should be aware of that especially now.

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    Allianz Global Assistance author review by Matthew Brodsky

    Allianz Global Assistance has a long history in the industry. They were the insurer on the Wright brothers' flight and on the construction of the Golden Gate Bridge.

    • Instant online quoting: Plan a trip and get travel insurance, all in just a few minutes.

    • Annual coverage available: Frequent travelers often find annual coverage more affordable.

    • Tiered-coverage options: Get as much or as little coverage as you need with four different product tiers on single-trip service.

    • See state options: Individual states have different regulations regarding travel insurance, so see what is available in your state, within moments.

    • Kids ride free: Children under 17 are automatically included in the price with the Classic Plan or Classic Plan Trip+ tiers.

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Allianz Global Assistance Company Information

    Social media:
    Company Name:
    Allianz Global Assistance
    Year Founded:
    1985
    Address:
    P.O. Box 71533
    City:
    Richmond
    State/Province:
    VA
    Postal Code:
    23286-4684
    Country:
    United States
    Phone:
    866-884-3556
    Website:
    www.allianztravelinsurance.com