Allianz Global Assistance Reviews

Skip the travel insurance; it’s a complete waste of money. You have to jump through endless hoops and navigate confusing fine print just to figure out what actually qualifies for coverage. I bought a policy thinking I was protected, but when I needed it, my two valid reasons were suddenly rejected. Worse, if I submitted a claim, the trip would have already come and gone before anyone even reviewed it. Don't waste your money.

Horrible ticket insurance, I purchased High Kings tickets and ticket insurance on line. The show was rescheduled from August 1st 2026 to October 1 2026, a date we are out of the state for a family reunion. We are told show reschedules are not cause for a refund. I will never purchase any type of insurance from Allianz again!

This company is so badly run. It is insane. They don't help you. They have no assistance. They don't answer you back and when you actually get insurance that is supposed to protect you on anything they come up with crappy excuses. Why not to give you your money back? Why did we pay for coverage from this useless company that literally needs to be shut down because all they do is steal your money and do nothing about it besides being useless humans

I purchased the Allianz/Jefferson Premier Plan (Policy **) for a family trip departing April 8, 2026 from JFK. Our flight was delayed 6+ hours on the departure date due to inadequate staffing and then cancelled at 1 AM the next morning. We incurred hotel costs near the airport, cab fares, and lost a prepaid hotel night in Italy. The policy’s Travel Delay Coverage (Endorsement E10) clearly lists “a travel carrier delay” as a covered reason and states that with receipts the daily limit is $200 (not the $100 no-receipts amount). It also covers lost prepaid trip expenses and additional accommodation/transportation costs while delayed.

I had a very disappointing experience with Allianz Global Assistance. I purchased travel insurance expecting it to provide financial protection when unexpected travel disruptions occurred. Unfortunately, my flight was delayed by 11 hours due to the airline, which caused me to lose an entire workday. Since I had already used all of my paid leave, I had to take unpaid leave, resulting in lost wages. I also incurred additional out-of-pocket expenses for dinner and breakfast during the delay.

I highly DON'T recommend. They wanted me to violate my babysitter's HIPAA rights and get her medical information so they can talk to her doctor about her illness that prevented her from watching my children so I could attend a concert. I told them that’s not my business to get HER private information for me to get reimbursed for my ticket due to sitter issues that qualifies for a reimbursement. Then they took months and waited to after the event passed to contact me back and say my claim was closed because I didn’t send my babysitter's medical documentation. Therefore, I lost $500. Don’t buy their insurance at all!

Don't buy insurance from this company. Nearly a year ago, I bought first-class round-trip airline tickets to take an international cruise this October. Recently, our cruise line decided to change its itinerary and many of its ports due to the disturbance in the Middle East. Because we had already traveled to the ports in the new itinerary, we decided to cancel our cruise and thereby the air travel. I filed a claim with Allianz for the air travel, but they would not refund me. Lisa with Allianz explained to me that it was a "political decision" and "we should have known that this could happen for the past 47 years," so therefore it was not an unforeseen act, which was the reason Allianz denied our refund request. I guess no Americans have traveled to Egypt, Greece, Turkey, or Israel over the past 46 years. What a scam outfit!!!!

Allianz insurance is a complete scam! Do not buy insurance from this BS fraudulent company. There are currently many class action lawsuits against this company for their deceptive, fraudulent, marketing and sales. They will not pay out. They have no intention of paying. They will run you around make you fill out forms submit documents, the same documents over and over again. They are criminal. They should be shut down.. I have submitted everything required. They tell you they will respond within seven days. It’s been a month of me hounding them. Emailing them calling them.. The worst of the worst!

While traveling in Europe, I forgot to bring my diabetes pills. I was able to buy my 5 prescriptions from a pharmacy in London. When calling Allianz, I explained that technically it was NOT a medical emergency, as I was able to secure my pills for approximately 114 lbs. Allianz refuses to reimburse me, because they deemed not an emergency. They would rather I get diabetic shock (due to lack of medication) before I would get reimbursed! Be retroactive instead of proactive! I would NEVER use them again!

They were quick and fair. I submitted everything they asked for and the next day I received an email letting me know they had approved my request. The very next day, I had been paid back. I had two claims for the same trip one with Allianz and one with another company. I'm still waiting to hear from the other company.

After waiting 4 months for a straight forward claim they deposited $120.35 into my account. $25 or 20% less than owed. I can make 2 assumptions: 1) the cost of a wire transfer was absorbed by my bank not theirs or 2) the euro to $ exchange.....which by now should have been in my favor. Had they refunded my VISA-the form of payment used, this could have and should have been avoided. In any case it is a slap in the face after all the time and questions and work that they shorted my refund like this. I WILL NEVER EVER EVER USE ALLIANZ NOR RECOMMEND ANYONE USE THEM. They are a scam.

DO NOT waste your money. I had trip interruption due to an emergency with a parent hospitalization and the documentation requirement was RIDICULOUS. Doctor's note with dates of service, diagnosis, bills, length of stay PERSONAL to my parent that I do not have access to and since the parent is still hospitalized there is no way to obtain. And that was only ONE of the MULTIPLE required documents. Additionally, the app doesn't allow you to save your claim so that you can go back to add the documents IF you're able to get them. Horrible process. UNHELPFUL customer service. Never again.

I purchased a train ticket and added purchase protection for peace of mind. However, when I later tried to book my flight from Washington, D.C., the flight schedule had changed, which made the train ticket unusable for my trip. When I contacted them, I was told this would be considered a “personal change” and that I would not be reimbursed, even though I had purchased protection specifically to avoid this kind of loss. This is very frustrating and feels misleading.

Travel reservations were made for a total of 7 individuals in Sept 2025 for travel the week of May 16-25 of 2026. Five in Michigan and two in Ohio. We booked airfare and a rental home in Grand Cayman and purchased travel insurance within the 30 days through Allianz to protect our trip. Three of the travel individuals in Michigan found out they were having a baby and the due date is one week after our travel date. We filed a claim at Allianz for the airfare on 12/29/2025. The claim was paid in late January 2026. When I called to verify how funds would be sent, I asked if we could file a claim for the housing/accommodations portion of the travel. The CSR said yes and to add the documents to the original claim. We completed the form on 2/17/2026 and resubmitted the claim. After no actions on the claim for over a month, they closed the claim.

My husband and I have the Annual Plan and have been very satisfied. We recently had to file a claim under Travel Interruption for an event while on vacation in this country. Some reviewers say they need a lot of documentation and they do but we had what they needed, a rep called to verify information and although it took a while to have them make a decision, they kept us posted by emails and paid out what was covered. We traveled a lot in our earlier years so have had the Annual Plan for a while and we have filed 4 claims and they honored every one where it was covered.

Terrible scam insurance company... mother-in-law purchased airline tickets, the person she is visiting is on the death bed, with a doctor's letter, and the trip is canceled and they didn't find that worthy. Took 3 weeks and 6 documents to get a No. Total waste of time and money.

Bought insurance for concert tickets. Mother in law went on hospice. Of course Allianz said it was covered. They requested paperwork. We sent it. They want more paperwork. Send that. Want more. See where I’m going??.. There won’t be any paperwork that’s enough. Don’t use this company. Bad business.

I purchased travel insurance through Allianz Travel Insurance and unfortunately my experience with the claims process has been very disappointing. I filed a $300 claim over 7 weeks ago, and the online status still only says "In Review." I have called customer service four separate times and was promised a callback within 24 hours each time. I still have not received any response or update regarding my claim. The lack of communication and follow-through has been extremely frustrating. Based on my experience, customers should be aware that filing a claim may involve long delays and poor communication. The customer service has not been responsive, and the process has not been handled in a timely or professional manner.

Horrible Technical Customer Service - they can't handle a basic RESET PASSWORD.

The most horrible services ever created. They will not honor any claim or refund and they will fight you tooth and nail to give you nothing. Everyone is better off saving 52 bucks for themselves instead of feeding it to this rat company and lining the pockets of whatever rat ceo works here. This is scam and I'm surprised they are still allowed to operate. Everyone DO NOT get insurance on your tickets. They will NOT HELP YOU.

Purchased insurance for international travel and had to cancel the trip more than 1 month in advance due to being a mental health provider and being unable to get coverage to go. The travel insurance was $400. I submitted all documentation provided by Air Canada and Allianz had denied the claim, so essentially lost $400 and now attempting to at least get a travel credit with Air Canada.

I got an Alliance insurance policy for a trip from Michigan to Florida. A situation beyond my control arose, requiring me to change the flight dates. I discussed this with the airlines, and they said I was okay to change your flights, as you and your wife had insurance, and would be covered for the difference based on what Alliance had on the Delta website. However, Delta wouldn't process the claim directly; I would have to do it separately, and I was assured I would get the difference back. I submitted my claim to Allianz, and they declined it because the flight took place in the US.

It’s been over 6 months. It’s been over 6 months since the accident and filing a claim. I had the misfortune of being a passenger in a very violent car crash while on tour in Tanzania. I suffered multiple fractures and almost lost my dominant hand. Ended up in a hospital in Nairobi, Kenya for almost a month where I underwent multiple surgeries. To this day, they REFUSE to cover any of my claims, not medical evacuation, not trip interruption, nothing. I have submitted time and time again the same paperwork they keep requesting just to get the response “we need more information”. Even if you send them EXACTLY what they requested, they pretend they did not receive it.

I’d leave a negative star if I could. Bought $800+ home opener tickets with insurance. Got in an accident 2 weeks before the game. Car was totaled and I live 9-10 hours away from the stadium. They denied my claim because it wasn’t 24 hours before the event. DO NOT USE THEM.

We have sent in pages (about 30) explaining our trip interference due to airport closure and inability to fly back to the states from Germany. They keep asking for more paperwork and proof, and we learned today they closed our claim. We’ve been sending paperwork and proof from our airline for 3 months.

Their workers are the most deplorable and vile creatures to work for this disgusting and shameful "company". I recommend not to give any money to this group unless you don't expect anything in return and want to give your money away. Good riddance and hope they go out of business as soon as possible.

This is the worst Insurance Investment possible! I've paid for travel insurance through Allianz many times and two times I've needed it, they drag me out with needing more and more information, which only leads to my trip delay or interruption claim wasn't covered due to some small detail. I really don't get the point of spending the money for the non-coverage! Trust me- Save your money!

Should have read the reviews before I purchased this loophole insurance: I purchased 6 tickets along with insurance for my group. Unfortunately, one couple couldn’t attend because their babysitter became ill just 2 hours before the event. Based on the policy, this situation should have been covered under Rule #27, which states that coverage applies if “your childcare provider becomes ill or unable to provide care.” However, my claim was denied on a technicality. Their reasoning? The policy uses the word “your,” and since the babysitter wasn’t my personal childcare provider, but rather the couple’s, the claim didn’t qualify. This is extremely misleading.

I purchased a travel protection plan from Allianz Global Assistance and have experienced significant dissatisfaction with the service provided. Despite submitting all requested documentation, my refund has not been issued, and a month has elapsed without resolution. Attempts to obtain information regarding the delay by telephone resulted in interactions with customer service personnel that I judged to be discourteous. A request to escalate the matter to a supervisory level was not honored; instead, I was redirected to the general call center and required to repeat the inquiry process.

Very dissatisfied with the whole experience. My luggage was delayed for over 2 days. I submitted, and re-submitted all of the receipts with documentation. After 2 months, I received only half of my $500 claim, with no explanation on what was not covered. No one will return my repeated requests for information. Will never use this service again.

I purchased a Cancel Anytime plan and it’s supposed to let you cancel for any reason for up to 80% refund. My claim was denied because they didn’t like my reason. Then when I called they said I was correct and should have received a refund but that I would need to file an appeal and wait another two weeks for it to be reviewed. Absolute GARBAGE! Do not work with this company. Can’t believe that AAA actually works with these incompetent companies. Awful!

I really feel like this a company that scams. So easy to get insurance for something you don’t need and they scam you out of money you shouldn’t pay! What’s the purpose of getting travel insurance when you lose the money to either the airline or This place! I will never ever use your company again, and I had folks cancel policies they had with you! Bad business, buyer beware!

I had a medical emergency in Bali on December 3, 2025, and filed my claim on December 12. It is still unresolved. Allianz has repeatedly delayed the process with excuses and no real progress. Their customer service has been frustrating and unhelpful, with agents reading from scripts and offering no meaningful assistance. This entire experience has added stress during an already difficult time. I would not recommend Allianz to anyone based on what I’ve gone through.

Unfortunately, my experience was extremely disappointing. Despite a legitimate claim, the company declined coverage and provided multiple justifications for denial. They offer no real claim support and will exhaust every possible excuse to avoid paying.

I've been traveling for years with my sons taking normal vacations like most people, l never had a need to purchase travel protection. Last year, my oldest son was supposed to go to Barcelona Spain for training in basketball, so to protect his trip because they seem to be unstable, I purchased Allianz travel protection just in case the school or coaches change his itinerary to protect my money. That was the worst mistake I ever did. This company is a scam. They take your money and put stipulations on how you can retrieve your money with their ridiculous stipulations, even if you provide evidence of unforeseen circumstance, from the school that forced you to change his schedule from the school he was going to attend. I paid for extra insurance protection.

This company is the worst! Because of an extreme illness I had to cancel my travel plans. I have had to file claims three times. Each time I sent the required information. It has been a month and I am still waiting. I have called three times. It has been an awful experience. There are other companies out there. USE THEM!

If you read this review you’re either smart or you got burned like me. This is false advertising. You have to go several pages down before you find the fine print of what allows you to make a claim. This feels illegal to use for ticket master.

Absolutely one of the worst experiences ever - and I am not done yet! Every time I call Customer Service - I get a different answer. I have been trying to get information and make a claim since February 7, 2026. The Customer Service Reps are polite and courteous, but this gets me nowhere. The claims link does not work. Keeps telling me something went wrong, try again later.

This was the biggest damn scam of my life. They are not helpful. 100% money back is a joke. Do not purchase their insurance plans! WASTE OF MONEY. Agents are clueless and just tell you the processing department still needs to do on their end. Out my ticket money.

My flight was delayed by two and a half days, which forced me to rebook my hotel. Despite submitting all documents, Allianz denied all reimbursement for the hotel changes. Their explanation was that “trip payments made after the date of incident are not eligible for reimbursement.” This logic makes no sense — how is a traveler supposed to pay for a new hotel before the delay happens? The entire point of travel insurance is to cover unexpected additional costs caused by delays.