Allianz Global Assistance

It pains me to do this. I have been using this travel company for insurance since 2019 and have had 8 policies through them from basic to premier. I have made claims 2019 and in 2020. I had made a baggage claim on my last trip for damage done to my bag and it was denied. The wheel on my luggage bag was damaged on pavement in a public place while on the way to the cruise port walking across the street. I was told my damage would not be covered because they have the loophole in their policy that states. *Your plan requires you to take responsible steps to keep your baggage safe and intact and recover it if lost or stolen.

Do not use Allianz for travel insurance, they do not live up to their word. Prior to covid-19 we had scheduled a trip that was cancelled due to covid closures in Europe. When I spoke with Allianz they said that we could apply the insurance to future travel. Now when we finally have been able to rebook the trip they claim that they had a deadline that we did not meet so we will not receive a credit. No one had told us earlier that we had a deadline and I had spoken with the company several times about rescheduling. I would hate to try to file a claim with this company.

I went to Thailand and returned 20 days early and am trying to get a refund or credit for remaining money. Nowhere on the site does it have a way to cancel insurance. I phoned and wow.... have never seen a company that the right foot does not know what the left foot is doing. For instance I called from a number I got on my computer and gave my policy number and about 20 minutes of arguing I had a policy. It turned out that I was talking to a U.S. department so she gave me a Canadian number which was out of service. I finally got ahold of someone in Ontario and waited 1 hour for a callback and explained my situation and was told that I will be transferred to someone that can help me, about 15 minutes on hold that person told me the same reply, that he will transfer me, he transferred me and after one hour on hold the call stopped. What!!!!

Again like other people I have read through the reviews. And yes I agree if there was a zero star that’s what Allianz would receive from me. I have filed claim re. Trip delay (11 hrs) plus another 4 hour delay after we missed our connecting flight from Toronto to Ns Canada .. Returned one day late. We only claimed our hotel room in z Miami …no shuttles / cabs / dinners, nothing!! But 4th week in February/2023 .. after submitting cc charge, original invoice from hotel, all threads of communication from Miami airport .. ids. Forms? You name it? They have it … but csr last week said it’s been sitting on an examiner's desk since March 3 /2023. It is now May 1? They won’t answer their phone and if do ?? after 120 minutes (I’ve been disconnected 5 times!! After waiting!!! Seriously lol).

I would give Zero Stars, if that was an option. I don't understand why anyone would ever purchase insurance from Allianz. After months of submitting and re-submitting supporting documentation, they denied my claim. I will tell every single person I know about their awful company. If Allianz is offering you insurance for a purchase, DO NOT waste your money. Decline the offer!

If you are looking for travel insurance and considering Allianz Insurance, please read this. This is my personal experience and an honest review and it is not meant to influence anyone's decision. I booked a travel ticket to India (both sides) for my family (4 travelers) in Kayak with a cost of $2700. As it was a long expensive trip with a longer stay and lots of uncertainties (because of covid time), I thought of paying additional $300 (approx.) for the trip coverage. For me, all is well until 3 days before my return date.

I bought a car rental insurance policy via Priceline. It is very cheap and you are all good as long as you don't need the policy. Unfortunately, I had a minor damage. For six months I have been chasing the customer support with no progress. The customer support are so unprofessional. To date, I still did not resolve the problem. So, If you want to buy cheap insurance, expect this cheap service.

Unfortunately this once reputable company is now making it difficult to contact and thus far hasn't reimbursed us even though we submitted all documentation requested. We jumped through all their hoops and still nothing. Not even an update after many months. They're cheating us by refusing to pay us for a policy we paid for. Truly shame on them. I would never use this travel insurance co. again. I'm guessing that we're just one of many that they've cheated.

My wife and I purchased travel insurance from Allianz for our Hawaii cruise in 2022. The cost was $455. each or $910 total. Total cost of our cruise was just over $13,000. We were scheduled to leave December 2 but had to cancel in late November due to an illness and doctor's orders not to travel. We submitted the claim to Allianz along with all necessary paperwork. It took about 2 months, but they finally paid the claim for only just over $5,000. They only provided coverage for $2554 each person. This is clear in the copy of the insurance certificate I received, but I missed it, so this is on me, but charging $900 for $5,000 in coverage is outrageous. My advice is to make sure you are getting enough insurance at a reasonable cost or don't buy it. As it turned out I would have been happier not buying insurance and eating the entire trip cost rather than getting ripped off.

Very slow process for pre-authorization, and they don't pay you actually the amount of cost as c section is done by the doctor and they are saying, "We will pay for normal delivery charges." I would not recommend it, there are many other services are good than them.