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Allianz Global Assistance

Allianz Global Assistance
Overall Satisfaction Rating 4.50/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 1,627 ratings submitted in the last year

For more than 100 years, Allianz has been providing security and assurance to people around the world. Whether you’ve lost luggage on a trip, your roof was damaged in a storm, you lost your job or would like to retire, Allianz has your back.

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Allianz Global Assistance Reviews

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3 featured reviews
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2020

I booked two Jet Blue Flights; both from FL to MA. I insured both with Global Allianz as I knew there was a possibility I would have to stay in MA for medical reason and thus not return to FL and not use the last leg of the first flight and not use the second flight at all. I found out I needed surgery and had a doctor's note. Global Allianz was responsive by telephone to explain the claims process to me. When I filled out the information online there was some problem with Global Allianz consolidating claims for both flights; it was confusing to them. I spoke with very well informed and extremely helpful customer service agents who were able to consolidate the claims.

The claim for the first flight had already been paid. They had to go back into their system, attach the two claims electronically, review both and send a second check for the loss of the second flight. They told me how much time this would take. They offered a way to review their process online as they were processing the claim. They were exceptionally responsive, always seeking to better understand my concerns, and ultimately solved the problem promptly. I received payment within a week following my calls. I highly recommend their insurance when it comes to medical issues (the only issue I can speak to). They are professional, responsive and very easy to work with.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 8, 2019

    I purchased travel insurance on June 18, 2019, for a scheduled round trip on JetBlue. I was booked to leave San Jose, CA on Monday, September 16th (arriving JFK on 9/17) and to return to San Jose, CA from JFK on Wednesday, October 2, 2019. On July 4, 2019, I awoke with severe pain in my left foot. As I suffer from osteoporosis, I initially thought that I had broken a bone in that foot. My PCP was able to get me an emergency appointment with a podiatrist, who believed I was suffering from Gout and treated me accordingly. Within the next two weeks, the pain had spread to my right foot and was beginning to extend up my legs. I subsequently had both an MRI (revealing a fractured disk), as well as a Nerve Conduction and Electromyography study (which revealed chronic and severe nerve damage emanating from S1/S2). I have been essentially bed-bound from July through the current date.

    When I finally determined that there was no way that I could fly the 5+ hours to NY without significant pain, I contacted JetBlue to cancel my flight. They refunded my base fee, net of a $100 penalty, to a Jet Blue Travel Account. At that time, they also indicated that I would be reimbursed (to my form of payment) for the amount I had paid for my “Even More Space” seats. When I initially filed my claim with Allianz, I included both the $100 penalty, as well as the “Even More Space” fees, as the credit had not appeared on my card. I also uploaded my PCP’s monthly appointment notes, as well as the results of the MRI and the Nerve Conduction/Electromyography study.

    Within 15 days, I received an Allianz check for the entire amount reported. As Jet Blue had subsequently posted credits to my credit card for the “even more space” seats, I contacted Allianz to ask how I should return the amount paid me for those fees. It was a pleasure to deal with the Allianz agent. He was very courteous and pleasant. I subsequently cashed the Allianz check and returned the excess to the Recovery Department. The entire process was very simple and straightforward, requiring very little time or effort from me. I would definitely recommend Allianz to anyone who flies and wants to protect their “investment” in airfare.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 24, 2019

    I bought the insurance for medical reasons as my husband had a kidney transplant and I am on an insulin pump. Medical issues at our age (60s) can come up quick sometimes. I did not know about the travel disruption. My husband was looking over the policy in our hotel room on the way home from Myrtle beach and discovered it.

    We were surprised and so happy. The process of filling out the paperwork online was extremely easy and all we had to do was get a copy of the original bill which took a bit of time. But after we submitted the correct paperwork the process was so FAST and we were ecstatic at the refund of the money. It was a long drive from Rochester NY to Myrtle Beach SC. We kept hoping the Hurricane would pass us by as we had only been there a few days. But as it got closer I got more nervous and when we got the mandatory eviction from the hotel it was a mad rush to leave and got stuck in all the traffic. The vacation we had planned for our anniversary was ruined. But the insurance was wonderful at least we got the money back for the resort and it was a quick and easy process.

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    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 21, 2019

    I rented a car through Hotwire in late February to travel to Maine from NYC. They offer the Collision/Damage Coverage from Allianz in the website, so I decided to take it instead of paying the extra fee of CDW (Collision/Damage Waiver) offered by the rental company. That weekend, we had a winter storm and the roads were covered with snow/ice. When driving back to the city, in the highway, I hit a block of ice (5" H x 5" W). I inspected the vehicle, checking for any damages, but there were none (visible, at least). Half an hour later, the car stalled out. We called the rental company, who tow the car to the closest rental office. We changed vehicles and kept driving back to the city.

    5 months later, I received an invoice from the rental company, charging me $12,000 USD for the damages caused to the vehicle. It turned out that the block of ice broke the lower core of the engine and they were charging me total loss and replacement, and they were charging me because I didn't accepted the CDW offer by the rental company (mandatory to be covered by Allianz). I called immediately to file the claim - it was very easy and user-friendly through their website. I submitted all the paperwork requested online, and they negotiated internally with the car rental company. The situation took around 6 weeks to be resolved, but at the end, Allianz covered all the damages without any premium or affecting my personal insurance record. And, even though it took longer than expected, every time I called to Customer Service, the people were very transparent and gave all the information available in regards the claim.

    I'm totally satisfied with the service, and I find it very useful - but only for longer trips or rentals longer than a week. If you're planning to rent a car for a week or less, just pay the extra fee for the CDW offered by the rental company; the price difference won't be significant and you won't have to worry, no matter what happens to the car, when you drop the keys in the counter when returning it. However, if your planning to rent a car for longer than a week, then it might be worth it because you could be saving some money; although, be ready to deal any claims from the rental car company if an accident happens. Just make sure to have all the paperwork available if something happens.

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    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 14, 2019

    My buying travel insurance at the last minute was the best thing I ever did last month. My sister had planned a sibling weekend with my brothers in Jackson, MS - and because I am the one that lives the furtherest away, I needed to book a flight. One of my brothers had had a heart attack in January and had surgery, but was still feeling poorly six months later. In fact, he was feeling so poorly, he had to tell us as the weekend got closer, that he just wasn't up for a visit at all. He was too ill. This left me with a $400.00 non-refundable airplane ticket.

    However, in my correspondence with Allianz - both via email and on the phone - I just needed to provide them a few documents and they said they could provide a refund or I could put in a claim for the $200.00 change fee when I booked another flight in the future. I was not optimistic because I thought they would find some reason not to do as they had promised - but I was wrong! Once I provided what I could provide them as far as documentation, I had a check in the mail in no time. The people I spoke to on the phone were very informative and courteous - everytime I called them! Thank you Allianz! Things happen unexpectantly and changes need to be made - thanks for understanding this and providing quality service! C.

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    9 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    The whole team at Allianz were helpful throughout the process. They followed up, made sure she was ok & getting the treatment she needed to get better. I filed the claim & it was reviewed & processed in a timely fashion.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    Excellent Customer Service. Staff are very friendly and accommodating. And very good with follow up. Processing of claims is very fast... Special mention to Rachel and Anna.... Plus Kemy and Sergio. These people helped me a lot. They were always willing to offer help. Every time, I travel I will make sure me and my family will always use Allianz travel insurance.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    Excellent, efficient and very helpful. I had to cancel my trip due to a broken foot, I was walked thru the process and the app is so user-friendly, the app was easy to add documents and the staff were beyond helpful. Thank you.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 23, 2020

    Came down with sinus infection and bronchitis... left a day early to get home. Allianz reimbursed airfare and change of ticket cost. I would have lost over $400 without coverage. Glad I purchased coverage with Allianz. Never worried about travel insurance until I started traveling more for business. Glad I had it. Thanks!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 23, 2020

    We, unfortunately, had to cancel our trip due to medical issue - the process was easy and the refund came quickly. We received our refund from Allianz quicker than from our travel agency. I called to inquire about the process and the customer service agent was friendly and helpful. I was able to upload my documents (medical note from my doctor) and I was given options on how to receive my refund which I thought was great - rather than requiring it to be paid back to the card used. I prefer my bank because I can track it easier.

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    Allianz Global Assistance expert review by Matthew Brodsky

    Allianz Global Assistance has a long history in the industry. They were the insurer on the Wright brothers' flight and on the construction of the Golden Gate Bridge.

    • Instant online quoting: Plan a trip and get travel insurance, all in just a few minutes.

    • Annual coverage available: Frequent travelers often find annual coverage more affordable.

    • Tiered-coverage options: Get as much or as little coverage as you need with four different product tiers on single-trip service.

    • See state options: Individual states have different regulations regarding travel insurance, so see what is available in your state, within moments.

    • Kids ride free: Children under 17 are automatically included in the price with the Classic Plan or Classic Plan Trip+ tiers.

    • Best for: Party animals, workaholics, adventurers and family trippers.

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Allianz Global Assistance Company Information

    Social media:
    Company Name:
    Allianz Global Assistance
    Year Founded:
    P.O. Box 71533
    Postal Code:
    United States

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