Allianz Global Assistance Reviews

They were quick and fair. I submitted everything they asked for and the next day I received an email letting me know they had approved my request. The very next day, I had been paid back. I had two claims for the same trip one with Allianz and one with another company. I'm still waiting to hear from the other company.

After waiting 4 months for a straight forward claim they deposited $120.35 into my account. $25 or 20% less than owed. I can make 2 assumptions: 1) the cost of a wire transfer was absorbed by my bank not theirs or 2) the euro to $ exchange.....which by now should have been in my favor. Had they refunded my VISA-the form of payment used, this could have and should have been avoided. In any case it is a slap in the face after all the time and questions and work that they shorted my refund like this. I WILL NEVER EVER EVER USE ALLIANZ NOR RECOMMEND ANYONE USE THEM. They are a scam.

DO NOT waste your money. I had trip interruption due to an emergency with a parent hospitalization and the documentation requirement was RIDICULOUS. Doctor's note with dates of service, diagnosis, bills, length of stay PERSONAL to my parent that I do not have access to and since the parent is still hospitalized there is no way to obtain. And that was only ONE of the MULTIPLE required documents. Additionally, the app doesn't allow you to save your claim so that you can go back to add the documents IF you're able to get them. Horrible process. UNHELPFUL customer service. Never again.

I purchased a train ticket and added purchase protection for peace of mind. However, when I later tried to book my flight from Washington, D.C., the flight schedule had changed, which made the train ticket unusable for my trip. When I contacted them, I was told this would be considered a “personal change” and that I would not be reimbursed, even though I had purchased protection specifically to avoid this kind of loss. This is very frustrating and feels misleading.

Travel reservations were made for a total of 7 individuals in Sept 2025 for travel the week of May 16-25 of 2026. Five in Michigan and two in Ohio. We booked airfare and a rental home in Grand Cayman and purchased travel insurance within the 30 days through Allianz to protect our trip. Three of the travel individuals in Michigan found out they were having a baby and the due date is one week after our travel date. We filed a claim at Allianz for the airfare on 12/29/2025. The claim was paid in late January 2026. When I called to verify how funds would be sent, I asked if we could file a claim for the housing/accommodations portion of the travel. The CSR said yes and to add the documents to the original claim. We completed the form on 2/17/2026 and resubmitted the claim. After no actions on the claim for over a month, they closed the claim.

My husband and I have the Annual Plan and have been very satisfied. We recently had to file a claim under Travel Interruption for an event while on vacation in this country. Some reviewers say they need a lot of documentation and they do but we had what they needed, a rep called to verify information and although it took a while to have them make a decision, they kept us posted by emails and paid out what was covered. We traveled a lot in our earlier years so have had the Annual Plan for a while and we have filed 4 claims and they honored every one where it was covered.

Terrible scam insurance company... mother-in-law purchased airline tickets, the person she is visiting is on the death bed, with a doctor's letter, and the trip is canceled and they didn't find that worthy. Took 3 weeks and 6 documents to get a No. Total waste of time and money.

Bought insurance for concert tickets. Mother in law went on hospice. Of course Allianz said it was covered. They requested paperwork. We sent it. They want more paperwork. Send that. Want more. See where I’m going??.. There won’t be any paperwork that’s enough. Don’t use this company. Bad business.

I purchased travel insurance through Allianz Travel Insurance and unfortunately my experience with the claims process has been very disappointing. I filed a $300 claim over 7 weeks ago, and the online status still only says "In Review." I have called customer service four separate times and was promised a callback within 24 hours each time. I still have not received any response or update regarding my claim. The lack of communication and follow-through has been extremely frustrating. Based on my experience, customers should be aware that filing a claim may involve long delays and poor communication. The customer service has not been responsive, and the process has not been handled in a timely or professional manner.

Horrible Technical Customer Service - they can't handle a basic RESET PASSWORD.

The most horrible services ever created. They will not honor any claim or refund and they will fight you tooth and nail to give you nothing. Everyone is better off saving 52 bucks for themselves instead of feeding it to this rat company and lining the pockets of whatever rat ceo works here. This is scam and I'm surprised they are still allowed to operate. Everyone DO NOT get insurance on your tickets. They will NOT HELP YOU.

Purchased insurance for international travel and had to cancel the trip more than 1 month in advance due to being a mental health provider and being unable to get coverage to go. The travel insurance was $400. I submitted all documentation provided by Air Canada and Allianz had denied the claim, so essentially lost $400 and now attempting to at least get a travel credit with Air Canada.

I got an Alliance insurance policy for a trip from Michigan to Florida. A situation beyond my control arose, requiring me to change the flight dates. I discussed this with the airlines, and they said I was okay to change your flights, as you and your wife had insurance, and would be covered for the difference based on what Alliance had on the Delta website. However, Delta wouldn't process the claim directly; I would have to do it separately, and I was assured I would get the difference back. I submitted my claim to Allianz, and they declined it because the flight took place in the US.

It’s been over 6 months. It’s been over 6 months since the accident and filing a claim. I had the misfortune of being a passenger in a very violent car crash while on tour in Tanzania. I suffered multiple fractures and almost lost my dominant hand. Ended up in a hospital in Nairobi, Kenya for almost a month where I underwent multiple surgeries. To this day, they REFUSE to cover any of my claims, not medical evacuation, not trip interruption, nothing. I have submitted time and time again the same paperwork they keep requesting just to get the response “we need more information”. Even if you send them EXACTLY what they requested, they pretend they did not receive it.

I’d leave a negative star if I could. Bought $800+ home opener tickets with insurance. Got in an accident 2 weeks before the game. Car was totaled and I live 9-10 hours away from the stadium. They denied my claim because it wasn’t 24 hours before the event. DO NOT USE THEM.

We have sent in pages (about 30) explaining our trip interference due to airport closure and inability to fly back to the states from Germany. They keep asking for more paperwork and proof, and we learned today they closed our claim. We’ve been sending paperwork and proof from our airline for 3 months.

Their workers are the most deplorable and vile creatures to work for this disgusting and shameful "company". I recommend not to give any money to this group unless you don't expect anything in return and want to give your money away. Good riddance and hope they go out of business as soon as possible.

This is the worst Insurance Investment possible! I've paid for travel insurance through Allianz many times and two times I've needed it, they drag me out with needing more and more information, which only leads to my trip delay or interruption claim wasn't covered due to some small detail. I really don't get the point of spending the money for the non-coverage! Trust me- Save your money!

Should have read the reviews before I purchased this loophole insurance: I purchased 6 tickets along with insurance for my group. Unfortunately, one couple couldn’t attend because their babysitter became ill just 2 hours before the event. Based on the policy, this situation should have been covered under Rule #27, which states that coverage applies if “your childcare provider becomes ill or unable to provide care.” However, my claim was denied on a technicality. Their reasoning? The policy uses the word “your,” and since the babysitter wasn’t my personal childcare provider, but rather the couple’s, the claim didn’t qualify. This is extremely misleading.

I purchased a travel protection plan from Allianz Global Assistance and have experienced significant dissatisfaction with the service provided. Despite submitting all requested documentation, my refund has not been issued, and a month has elapsed without resolution. Attempts to obtain information regarding the delay by telephone resulted in interactions with customer service personnel that I judged to be discourteous. A request to escalate the matter to a supervisory level was not honored; instead, I was redirected to the general call center and required to repeat the inquiry process.

Very dissatisfied with the whole experience. My luggage was delayed for over 2 days. I submitted, and re-submitted all of the receipts with documentation. After 2 months, I received only half of my $500 claim, with no explanation on what was not covered. No one will return my repeated requests for information. Will never use this service again.

I purchased a Cancel Anytime plan and it’s supposed to let you cancel for any reason for up to 80% refund. My claim was denied because they didn’t like my reason. Then when I called they said I was correct and should have received a refund but that I would need to file an appeal and wait another two weeks for it to be reviewed. Absolute GARBAGE! Do not work with this company. Can’t believe that AAA actually works with these incompetent companies. Awful!

I really feel like this a company that scams. So easy to get insurance for something you don’t need and they scam you out of money you shouldn’t pay! What’s the purpose of getting travel insurance when you lose the money to either the airline or This place! I will never ever use your company again, and I had folks cancel policies they had with you! Bad business, buyer beware!

I had a medical emergency in Bali on December 3, 2025, and filed my claim on December 12. It is still unresolved. Allianz has repeatedly delayed the process with excuses and no real progress. Their customer service has been frustrating and unhelpful, with agents reading from scripts and offering no meaningful assistance. This entire experience has added stress during an already difficult time. I would not recommend Allianz to anyone based on what I’ve gone through.

Unfortunately, my experience was extremely disappointing. Despite a legitimate claim, the company declined coverage and provided multiple justifications for denial. They offer no real claim support and will exhaust every possible excuse to avoid paying.

I've been traveling for years with my sons taking normal vacations like most people, l never had a need to purchase travel protection. Last year, my oldest son was supposed to go to Barcelona Spain for training in basketball, so to protect his trip because they seem to be unstable, I purchased Allianz travel protection just in case the school or coaches change his itinerary to protect my money. That was the worst mistake I ever did. This company is a scam. They take your money and put stipulations on how you can retrieve your money with their ridiculous stipulations, even if you provide evidence of unforeseen circumstance, from the school that forced you to change his schedule from the school he was going to attend. I paid for extra insurance protection.

This company is the worst! Because of an extreme illness I had to cancel my travel plans. I have had to file claims three times. Each time I sent the required information. It has been a month and I am still waiting. I have called three times. It has been an awful experience. There are other companies out there. USE THEM!

If you read this review you’re either smart or you got burned like me. This is false advertising. You have to go several pages down before you find the fine print of what allows you to make a claim. This feels illegal to use for ticket master.

Absolutely one of the worst experiences ever - and I am not done yet! Every time I call Customer Service - I get a different answer. I have been trying to get information and make a claim since February 7, 2026. The Customer Service Reps are polite and courteous, but this gets me nowhere. The claims link does not work. Keeps telling me something went wrong, try again later.

This was the biggest damn scam of my life. They are not helpful. 100% money back is a joke. Do not purchase their insurance plans! WASTE OF MONEY. Agents are clueless and just tell you the processing department still needs to do on their end. Out my ticket money.

My flight was delayed by two and a half days, which forced me to rebook my hotel. Despite submitting all documents, Allianz denied all reimbursement for the hotel changes. Their explanation was that “trip payments made after the date of incident are not eligible for reimbursement.” This logic makes no sense — how is a traveler supposed to pay for a new hotel before the delay happens? The entire point of travel insurance is to cover unexpected additional costs caused by delays.

DO NOT USE THIS COMPANY! THEY MAJORITY STAKE IN INVESTORS IS BLACKROCK AND VANGUARD! That’s all you need to know! When I called and gave them my story about why we needed one ticket refunded due to a family emergency well before time to our event, they give you the runaround, etc. so I told them, no - don’t worry about it. Cancel my policy and give me a refund. So, that’s that. They are controlled by one of the biggest demonic known institutions in the world. Do not support Allianz.

**. Two days in a row, the 26th and 27th, I was told that I would get a call back the next day. The second day was Antonio, he DID NOT CALL me at 2:00 PM like he said he would. I don't remember the name of the 1st call but she said she would call me the next day and she. DID NOT CALL. This is bad business. I was always happy with Allianz but this is time consuming and poor business. THey told me they had a bad bank number from me and twice they sent the payment to the bank even after I told them they mistook a 9 for a 4. They said they would send me a form to repair the error. THEY DID NOT SEND. This is ridiculous.

Fraudulent insurance. I am a retired insurance adjuster. They will get your money and deny coverage at all cost. Take it from an expert. I got scammed too. My trip got interrupted and now they refused to pay.

My experience with Allianz has been TERRIBLE and I would strongly recommend that you not give them your business. The number of different people I have spoken to who seem to not have any paper trail of my claim has been disheartening (and the fact that I now have a long list of different emails and phone numbers that I’ve been instructed to use might account for this!) They told me they were paying the surgeon directly for emergency surgery, but two months later I’m learning that payment was never made.

Do not use Allianz Global Travel Insurance! Please don’t! My disabled brother had to cancel a flight because became hospitalized. Allianz wanted detailed medical info that would ordinarily violated HIPAA. Did not respond nor refund despite a doctor’s statement. Delta notified and not even a response from them!

I wish I saw the reviews of this insurance before buying it. I never write reviews for almost anything, so me taking the time to write this one is because it really upsets me. 😞 I bought "protection" for my booked room in case I couldn't make it I wouldn't be charged for it, but I got sick the day of the event. I couldn't call the hotel because it was too late to cancel, so I thought "No problem, the "protection" I paid for will kick in," and I will only be charged the insurance amount, but that was not the case. The hotel ended up charging me as if I had actually shown up, and when I called the insurance they said it didn't cover my situation because I didn't call the hotel, so then... What's the point of the insurance then?

Unauthorized credit card charges, still had card in my possession, Allianz needed policy # for refund, I never got a policy # due to theft of card number, obviously they did not have my email, no refund for me because I can't give them what I don't have.

They have twice denied my claim for a scuba diving cruise trip that was cancelled because the company that runs the dive cruise folded and ceased all operations. I will NEVER pay another penny of my money to Allianz ever again and I suggest you take my experience into consideration when you are looking for travel insurance coverage of your own.

I had to be hospitalized in Portugal in Porto in July 2025. Because the staff there was confused re Allianz's requirements and response I opted to pay the $ 18,000 bill myself and then submitted my detailed claim and subsequent doc requests in August 2025. I also received confirmation this medical claim was covered under my policy. I have called at least 8 times and also received several emails, but each time a very kind customer rep tells me the case is being reviewed and I should hear very soon. Allianz did indicate via their website that all submissions were good and done and yet I still have not heard from them - not even a claim rejection - just nothing except that the website told me the case was "closed". They are waiting me out till I give up.