Allianz Global Assistance Reviews

Bought insurance for concert tickets. Mother in law went on hospice. Of course Allianz said it was covered. They requested paperwork. We sent it. They want more paperwork. Send that. Want more. See where I’m going??.. There won’t be any paperwork that’s enough. Don’t use this company. Bad business.

I purchased travel insurance through Allianz Travel Insurance and unfortunately my experience with the claims process has been very disappointing. I filed a $300 claim over 7 weeks ago, and the online status still only says "In Review." I have called customer service four separate times and was promised a callback within 24 hours each time. I still have not received any response or update regarding my claim. The lack of communication and follow-through has been extremely frustrating. Based on my experience, customers should be aware that filing a claim may involve long delays and poor communication. The customer service has not been responsive, and the process has not been handled in a timely or professional manner.

Horrible Technical Customer Service - they can't handle a basic RESET PASSWORD.

The most horrible services ever created. They will not honor any claim or refund and they will fight you tooth and nail to give you nothing. Everyone is better off saving 52 bucks for themselves instead of feeding it to this rat company and lining the pockets of whatever rat ceo works here. This is scam and I'm surprised they are still allowed to operate. Everyone DO NOT get insurance on your tickets. They will NOT HELP YOU.

Purchased insurance for international travel and had to cancel the trip more than 1 month in advance due to being a mental health provider and being unable to get coverage to go. The travel insurance was $400. I submitted all documentation provided by Air Canada and Allianz had denied the claim, so essentially lost $400 and now attempting to at least get a travel credit with Air Canada.

I got an Alliance insurance policy for a trip from Michigan to Florida. A situation beyond my control arose, requiring me to change the flight dates. I discussed this with the airlines, and they said I was okay to change your flights, as you and your wife had insurance, and would be covered for the difference based on what Alliance had on the Delta website. However, Delta wouldn't process the claim directly; I would have to do it separately, and I was assured I would get the difference back. I submitted my claim to Allianz, and they declined it because the flight took place in the US.

It’s been over 6 months. It’s been over 6 months since the accident and filing a claim. I had the misfortune of being a passenger in a very violent car crash while on tour in Tanzania. I suffered multiple fractures and almost lost my dominant hand. Ended up in a hospital in Nairobi, Kenya for almost a month where I underwent multiple surgeries. To this day, they REFUSE to cover any of my claims, not medical evacuation, not trip interruption, nothing. I have submitted time and time again the same paperwork they keep requesting just to get the response “we need more information”. Even if you send them EXACTLY what they requested, they pretend they did not receive it.

I’d leave a negative star if I could. Bought $800+ home opener tickets with insurance. Got in an accident 2 weeks before the game. Car was totaled and I live 9-10 hours away from the stadium. They denied my claim because it wasn’t 24 hours before the event. DO NOT USE THEM.

We have sent in pages (about 30) explaining our trip interference due to airport closure and inability to fly back to the states from Germany. They keep asking for more paperwork and proof, and we learned today they closed our claim. We’ve been sending paperwork and proof from our airline for 3 months.

Their workers are the most deplorable and vile creatures to work for this disgusting and shameful "company". I recommend not to give any money to this group unless you don't expect anything in return and want to give your money away. Good riddance and hope they go out of business as soon as possible.