Cynthia, Thank you for the kind words. Please let us know if you ever have questions or need any assistance with a policy.
Original review: Oct. 12, 2016
I would not travel without this travel insurance. My husband fell ill and had to see the ship Doctor. We paid for everything upfront. When we returned we submitted all of the bills and received 100% of what we had to pay. I like having the peace of mind knowing if we had a more severe emergency he would be air lifted back to our city and state. I will never be without this insurance while we travel. We were very pleased and will continue to purchase this insurance. Better to be safe than sorry.
Thank you for taking the time to share your experience. I'm sorry your father wasn't able to join you but glad we could make the reimbursement easy.
Original review: Oct. 12, 2016
We had to cancel my ailing father's airline ticket to a family reunion this summer. We were already so sad he couldn't join us and was in failing health. Allianz was helpful, hassle-free and fast with refunding us his airline ticket and made one aspect of a difficult time, very easy. Thank you Allianz!
Do they even cover anything? This organization feels like a total scam. They will take your money, but when something actually happens they are VERY good in finding reasons not have to pay out. If you try to plead your case they simply stop responding, because why would they? They have your money and the burden is 100% on you to try to claw it back. I guess I should have known better than to purchase insurance in the first place. There's one born every minute and this time it's me. Do yourself a favor and don't bother. Do NOT give them any money. In the long run you are better off cutting your losses and not depending on these charlatans.
Claim was handled expeditiously and efficiently. There was a bug on the website (zip code field) not allowing me to file the claim online, so I just printed everything and mailed it all in. This of course meant a few days lost to US Postal Service.
My trip was 4 months. During that time I hurt my back, needed therapy in London, I was spending pounds, and the pound went down. Not only was I paid back promptly on my return without a hassle, but when I queried about the rate of exchange an error was found and I received an additional check. I was surprised that I was even reimbursed in dollars at the rate of exchange that prevailed on each day of the 6 weeks of therapy.
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I paid $21.00 to insure a $350.00 ticket from Delta. I was hospitalized a week before the trip and had to cancel. Allianz required 6 detailed forms to be filled out including my doctor's statement. Fine print and exclusions for a pre-existing health condition made this policy a worthless investment. I instead got a credit for a future flight in the full amount from Delta which was a simple phone call to Delta. I will never buy Allianz insurance again, of any kind.
I did a volunteer teaching assignment in Ecuador for World Teach this summer. In August, I wrenched my neck and the doctor in Quito forbid me to do any stressful exercise. I was forced to cancel a ski trip to Chile. I had Allianz insurance, and once I filed claims to your company, you promptly refunded my money, nearly $2000. I am a happy customer, and will use you in the future.
WE always purchase travel Insurance through Allianz when we travel. This is the 2nd time we have had to file a claim for medical reasons. Compared with the first time this was exceptionally fast service and we are very pleased to have received our refunds so promptly.
It was my girl friend's idea and her suggestion that I buy trip cancellation insurance for my planned trip to Europe. Based on her excellent experience with ALLIANZ I obtained coverage for a trip that was still 2 1/2 months away. When I subsequently was forced to cancel my trip altogether as I became medically unfit to travel, ALLIANZ reimbursed my prepaid travel expenses in a professional, expeditious way leaving me almost speechless. Thank you, Allianz!
My husband and I were both hospitalized while returning home from an auto trip. Both of us were transported by ambulance and therefore our luggage was in a hotel room rented for one night. Our hospital stay involved eight nights for which we were correctly charged. The room charge was refunded by Allianz Global Assistance. Response to my claim and disbursement of funds for hotel was very quick. Response was timely and professional.
I would like to express my profound thanks for going over and beyond helping my grandmother in a difficult situation. I have purchased this policy for her for her visit to Hungary. Unfortunately she fell while visiting and broke 4 ribs. She was in severe pain, and we all felt amazed and feel very grateful for the help she received from Allianz, sending a nurse (who was not just very professional but a true gentleman) and flying her home in comfort. The care she received made all the difference to make a difficult situation bearable. Thank you so much again. We are very thankful and I can say on behalf of our entire family that we will consider Allianz for all our travel insurance needs for the coming years.
I recommend this insurance to everyone. I never used to take advantage, but now I do. You never know what can happen when you travel. I filed my claim and received my refund promptly. This is worth every penny.
We had to cancel a trip because of my wife's illness. Allianz was very helpful, both on the phone and on their website, in getting the claim process started. The forms were straightforward and the time from submission to check arrival was very good. We always buy travel insurance when we book a major trip and now we will try to use Allianz as we have many times before. Sometimes the travel agent or supplier has their own to use.
I'm sorry to hear about your vacation and the frustration with your claim. I don't know the details of the policy you purchased or the type of claim you submitted, but am happy to help look into the matter if you would like assistance. You can reach me at Help.Team@allianzassistance.com. Sarah, HelpTeam
Original review: Oct. 16, 2016
The travel policy I purchased states that travel insurance "protects your travel investment" but this is not true. My daughter and I lost two days of travel due to an Enterprise rental car that left us stranded 3 separate times and we were only compensated $136.54 even though we were no longer able to complete our travel itinerary, which was the major destination of our trip. After an appeal, we are only being compensated another $115.00. Your policy states we were covered for $1,105.61 per person, but Allianz is ignoring that and paying a ridiculously low amount for our travel loss. Obviously, our travel investment was not protected.
I have filed another appeal on this claim and hope you can determine a fair compensation, which I believe to be 1/3 of our travel investment, which is what was lost. I did not initially purchase travel insurance when this trip was booked with Tripmasters, but after several emails from them advising me to do so, I purchased the policy. At this point, it really wasn't worth the money.
Very disappointed when an injury caused me to cancel a trip I was planning for a year. Thankful for Allianz. Filing a claim was extremely easy and I received my insurance check sooner than expected. Would not hesitate to purchase trip insurance for my future travels.
I have traveled around the world many times (2 million miles just on Delta). The last few years I have frequently purchased insurance. On my train journey from Shanghai to Hong Kong we were interrupted because of a typhoon in HK. I cancelled my reservation at Crown Plaza while I was on the train. I was charged and was unsuccessful to get a refund. I filed a claim with Allianz with the facts and some documentation. I received the refund, no hassle and with great courtesy. Allianz made a life-time loyal customer and I highly recommend them!
I was pleased that Allianz processed our claim quickly. There was a slight miscommunication such that the airline had already reimbursed us partially, and our claim was for the Delta amount. A follow-up call to Allianz straightened it out. Much appreciated!!
Thank you so much for acting so quickly after I have had a stroke. I received my check back at a very timely manner. Your customer service office was extremely helpful. I would recommend your company to others.
Once we submitted the paperwork, the claim was settled within 10 business days, or more information requested. The insurance was a good value, providing protection for many possibilities of things to go wrong. A non-life threatening emergency which required a visit to the cruise ship medical department was covered in full after our regular medical insurance paid their part. A check came in the mail a few days after an email from Allianz notified us that action had been taken on the claim.
We are very sorry about this situation and your frustration. If you would like to discuss this in more detail and have further assistance, please don't hesitate to contact us at Help.Team@allianzassistance.com.Thanks,
Original review: Oct. 15, 2016
My initial request was denied by the company. I was traveling to Cuba on an orphanage mission. Cuba denied visas to the group. I was told that this was not a valid reason for reimbursement. Allianz Global would not be responsible for travelers not applying for visas in time or in a proper manner that would cause visas not being granted. This was not the case at all. Everything was applied for on time and properly. It was Cuba that did not GRANT the visas. I had proof from Orphan's Heart stating the facts. I had nothing to do with the trip being canceled. I cannot think of a more valid reason for having to cancel a trip than not being able to gain access into a country.
Ultimately I was refunded because they do cover loss due to a subpoena from a court, which unfortunately, I happen to have. Needless to say I won't purchase travel insurance coverage from Allianz again. Their coverage is so limited that for the most part you have to die, suffer a major medical event, or natural disaster, in order to be reimbursed for circumstances out of your control, all of which may have caused your death, and never need the coverage. My advice to Allianz is to review your refund policies and meet the customer's needs in a more amicable manner.
My first encounter with Allianz was immediately after my husband broke his hip while we were on vacation in Alaska. The rep I talked with was difficult to understand and was trying to put me off until I insisted on speaking with a supervisor. I was very worried after that but needlessly. From the moment I was connected with a case manager, the whole process was very professional, caring and as simple as possible for me! My benefits were explained precisely, my husband's welfare seemed to be the highest priority, and I felt that I was no longer stranded in a distant location with a 6'7" seriously injured patient. We needed an extended stay in the Alaskan hospital and Allianz reps called almost daily to check on both my husband and myself. They kept in constant contact with hospital personnel to decide what steps were necessary to get him safely to our home state and into a hospital or rehabilitation facility.
When the time came to transport him, a very competent flight nurse (Julie, by name) was assigned to us and reservations were made to transport us back to South Carolina. The folks in charge of flight reservations "dropped the ball" several times, causing much confusion and needless delay. We were transported to Anchorage and had to stay a night in a hotel, but eventually we were booked through, although it was a total of close to 20 hours in flight/airports- three connections- not what I would call expeditious! My husband was in pain and discomfort the entire time and I do believe the transport should have been handled more smoothly.
The flight nurse dealt with airline incompetencies such as no one assisting us with wheelchair in airports and general lack of help (Delta employees, Atlanta at fault- not Allianz). Julie remained with us at all times and personally checked Steve in at the Rehabilitation facility sometime after midnight. Julie should be commended for her "above and beyond" attitude through the whole ordeal! So, other than the initial contact, and the booking and flight issues, we have been overjoyed with the help, both financial and personal, that we have received from the folks at Allianz. I have strongly recommended to all my family and friends that they NEVER travel without insurance again! I know I never will.
Thankful I purchased this insurance as a medical emergency occurred in my family and I was unable to go on the trip. Very understanding and efficient with the refund process. Documentation was required however they made it easy to submit.
We are sorry to hear about these issues with your claim. If you would like to get more information and go into more detail to get this corrected, please contact Help.Team@allianzassistance.com.Thank you,
Original review: Oct. 15, 2016
I received only $250 and I filed to claim $300 which I spend. I was told Allianz only refunds $125 per person and that was not my understanding. Please correct this and refund the rest of $50. Thank you.
I had a family medical emergency occur 2 weeks before my travel date; as time moved closer to my travel date, it became clear that I could not leave my family member and had to cancel my trip. I had my e-ticket, the cancellation fee receipt, and hospital discharge paperwork. I uploaded everything and within 48 hours my request was approved and I had a check within 10 days (maybe even less) of cancellation. I did everything online, it was easy. Thank you.
Unfortunately, my family and I have needed to utilize our trip insurance coverage through Allianz for canceled and interrupted trips due to unexpected medical developments a couple of times, and each time, the Allianz staff were very kind and helpful throughout the claims process. Also, the claims were settled promptly and fairly.
We are sorry to hear about issues with your policy. If you would like to talk to someone about any further questions, please email us at Help.Team@allianzassistance.com.Thank you,
Original review: Oct. 14, 2016
When I got ill and we missed our flight to Hawaii, I was initially very glad that I had purchased the insurance. Trying to collect however became a very arduous process, with dealing with people who could barely speak the English language to the incompetence in which they handled our case. It almost seemed to me like you really did not want to pay the claim and we had to fight like hell to convince you to do it. They mixed up our policies and at first would only agree to pay on one of them, and then it became our job to prove to them that we indeed did purchase both of them. I can assure you, I will never purchase travel insurance again. The onerous journey we went through to make a claim was just too much. I'll just eat the tickets next time.
Received many overlapping, repetitive emails, incl. but not limited to "Required General Documentation" weeks after submitting the claim. Contradicting emails: e.g., "claim being processed" and "documents missing", the latter after I had reviewed document by document & got an OK from Briana(?) before mailing. After many weeks, was advised "physician's statement missing" although sent. Shortly followed by "physician's statement illegible per Scott examiner". I spoke to so many Allianz representatives I think possibly Enrico(?) found the physician's statement legible & tried to have Scott phone me so I could help clarify. Finally, I phoned Jason, AAA Salt Lake City for help, who acted immediately, learned there are 2 sets of documents(???) - one legible, one illegible. (Scott never phoned despite Jason being advised he would.) Through Jason's excellent services, claim was quickly approved & check mailed via Gwen.
Many representatives I spoke to were trying to help, but did not seem to have the clout. I AM THANKFUL FOR JASON & GWEN ENTERING INTO THE PROBLEM, WITHOUT WHICH THE CLAIM MIGHT STILL BE IN LIMBO. The thought grew with each new hurdle that the right hand did not know what the left hand is doing. Things eventually worked out, but not without an unnecessary lengthy time, blind alleys, conflicting reports and absence of clarity in the process.
I express how pleased I am with Allianz. I thought it would be a drawn-out battle or they would find a excuse not to reimburse me. That was not the case at all. I filled out my paperwork, the doctor filled out theirs, and I was given an answer within the time frame, and my reimbursed check came. You have no idea how refreshing it is to find a company, and insurance one at that, that is true to their words. I would recommend Allianz to all my family and friends, and will always get travel insurance. Again I thank you for the great service.
American airlines jerked us around and tried to get out of fixing the baggage they manhandled. Allianz Global assistance were quick courteous and put their money where their mouth is. I'll always use Allianz and will recommend it to all my family and friends. And I have notified my travel agent.
Two days after we bought the insurance, my wife broke her leg in two places, underwent surgery and looked ahead to a long recovery. Our trip less than two months away had to be canceled. Allianz's phone rep was helpful, filing a claim was relatively simple and once I submitted the claim, the process moved forward with no further action by me. A reimbursement check arrived in the mail promptly. I used Allianz because my daughter was reimbursed by the company several years earlier, in connection with theft while visiting Greece. I highly recommend Allianz for trip insurance.
Allianz Global Assistance Company Profile
- Company Name:
- Allianz Global Assistance
- Year Founded:
- P.O. Box 71533
- Postal Code:
- United States