Allianz Global Assistance Reviews

I purchased insurance for tickets at the Met in NYC. I filed a claim. New York is locked down, no gatherings are allowed, etc. This is not an epidemic, it's a PANDEMIC. I trusted AAA. Not any more. The theater is closed. I'm so disappointed in AAA. I was surprised to find out that Allianz is part of AAA. I won't trust AAA any more and I will make everyone I know aware. If this is how AAA works during a horrible event in this world then I don't trust them with anything. What a serious let down. I will post this everywhere I can find.

Would def use you guys again. We had to cancel our trip due to illness. You refund payment in a timely fashion. We provide all documents need and within two weeks we were refunded. Thank you again for such great services.

I received good help on the phone after waiting quite a long time. They showed me how to fill out the forms online and I filled out the forms. They were quick and easy to deal with and provided good insurance.

The entire claims process was very simple. The online submission was simple to use and allowed me to do it anytime even after hours. I was very pleased with the quick processing of the claim. The check was received promptly. Communication was appreciated also. Thank you and I would use your company again in the future.

Had one of my items lost during a flight and the airline couldn't find it. Allianz helped and I quickly got a check for the amount I paid for the lost items. I will highly recommend you for trip insurance going forward!

I found that the cancellation form was a little difficult to understand. Your company was very quick to process once I submitted my claim. I certainly appreciated getting my full refund back in a very short period of time.

I am extremely pleased with Allianz service. I called prior to cancelling my flight and had all my questions answered in a efficient and effective manner. Submitting the claim was very easy. I received payment quite promptly and was pleasantly surprised. I would gladly use Allianz again.

I called to understand the process. When I had all of my documentations secured, I went on the web site and submitted it. The web site was easy to navigate and straightforward. The web site also made it easy to check on my claim. I received the check within 2 weeks. I will buy the insurance next time I travel and recommend it to friends.

My experience was great. Although it took longer than expected to get my paperwork from the company; I received great customer service and my full refund. We had a sick family member and could not travel so I completed all documents and within 2 weeks I received my refund.

I had to cancel a trip home due to my mother's illness. I was able to contact someone at the office who gave me good information. Then the covid-19 hit and it was impossible to get anyone on the phone. I did get reimbursed for changing my flight home due to mother's medical issue. For that I thank you. The covid-19 has screwed a lot of things up.

The process was very user friendly. Communication was excellent and on-going. Website is very easy to follow. And we got the “good news” the we would be receiving a check. We will certainly insure with Allianz should we ever travel again.

No one wants to have to cancel a trip due to a loved one's illness. I am thankful that I had Allianz travel insurance to make my cancellation easier. Not only was I able to find information I needed to make a claim, but representatives were also available to help me with the process.

Hands down one of the best customer service experiences ever! Placing request online for trip reimbursement, for hotel night, was so easy. System walked us thru this, even for non tech people. Refund took maybe 10 days. Just wonderful experience.!!! Thank you so much for a great process!

The process to get my claims submitted and my benefits was easy. I wasn’t sure that my situation was covered because of the coronavirus but I received more than I anticipated and am very happy. I recommend getting the cancel for any reason insurance!

Received quick response and refund... It was a very trying time for me and was so happy to have a company that helped me along the way! We will do business with your company again when flying or travelling. Thank you again for your prompt attention to our problem.

We were pleased to find that we had coverage for a missed port of call. The claim was handled quickly & efficiently. Customer care reps were courteous & very helpful. We are very happy with the service we received. Thank you.

We initially sent our claim to Allianz Canada as per the documentation we received when we purchased the travel insurance. After about 2.5 weeks we followed up with an email to inquire on the status of our claim; it was at that time, we received notification that our claim needed to be sent to the U.S. We then forwarded all documentation to the U.S. and our claim was resolved within a short period of time, which we were happy about. We would have selected Very Happy except for the initial delay. Cheque was received today, thank you.

Trip cancel due to illness. No answer when calling which was March 12th, filled out online and notified airline myself, online was a little challenging. Was not accepting my number. I know it may have been to unusual high volume. Got a case number and have had one email yesterday I think saying they are reviewing.

I had to cancel my flight due to my husband's medical condition. I had absolutely no problem obtaining a timely refund from Allianz. I will always obtain flight insurance from Allianz whenever my husband and I travel on Alaska Airlines.

Flights. Everyone one we dealt with were helpful and we are sorry we had to miss our trip but thankful we had insurance. We will definitely get insurance in the future! I have told all my friends and family about how easy you were to work with! Thanks.

We are very pleased with the timing of the dispensing of the check mailed to us after filing our claim. This was done in a very short turn around time. What was very frustrating was the initial online process for filing the claim as the web site for doing so was somewhat confusing and required connecting with a rep to lead us through the process. The required documents that were scanned in by us took initially; however, when we retrieved the form the doctor's excuse was not with the copy of the trip itinerary. Eventually, after several tries, we were able to scan in the required doctor's excuse. After working with the rep, Orlando, who was extremely helpful, although it was a little difficult to understand him because of his Spanish accent, was a Godsend. Without his assistance we could have never managed the confusing web site.

We are happy to write this review as Allianz came through, as expected. We fell ill before our trip and filed a trip insurance claim. The online process was straightforward and fair. We received a full refund of our tickets. We appreciate that very much and will choose Allianz insurance next time we make travel plans.

We had to cancel our trip. I realized I had purchased the travel insurance. Allianz was quick and efficient when I filed a claim. The procedure was easy to file the claim. The refund check has already been received. Thanks for your quick response to our claim. I will continue to use this company as insurance for travel.

Luggage delay. What I like - online forms and digital downloads, no telephone calls and fast prompt service. I got my check in mailbox in 10 days after I filled in complaint form,. I always recommend your service to my friends who travel. Thank you.

I had to change a flight due to a medical condition my daughter was experiencing. I filed a claim and, in no time, I got notice that I would receive the $200 change fee charge from Allianz. I was thrilled with the ease of filing and the prompt response. The check arrived shortly thereafter. It was worth the investment to buy the insurance!

Flight refund via website. I found the website easy to navigate and understand, and was able to submit my paperwork online (including MD note). The only slight difficulty was in figuring out how to compress the paperwork to fit into the appropriate file size for submission. I was pleased to learn my claim was processed so quickly. I submitted on 3/10/20, I received word it was approved within 5 days and received a check 3/21. Very fast! Especially during these trying coronavirus times. Thank you!

It was a lot faster than I expected to receive my check. The fact that I can do everything online, made it easier. I would recommend everyone use this service if traveling. I had a lot of anxiety about traveling, given the fact of her current situation. With this insurance at hand, I was not as worried. Thank you for your service.

I had to cancel a trip 2 days before we were scheduled to leave. I contacted Allianz and they were extremely helpful. Filing the claim online was time consuming, but easy to do. A claims representative called me to explain the documents still needed and email with her was flawless. I would highly recommend Allianz.

Insurance is a must when you travel. Things happen beyond our control. It is awesome when it works the way it should. Allianz processed the claim right away with no delay. They reviewed it and approved it with the proper documentation. Thank you.

Airline ticket insurance. Husband had open heart surgery in late Feb so trip cancelled -Allianz made it very clear and simple what they needed to process claim. Kept me updated on progress with their website status page. Was able to upload itinerary and a Doctor note easily.

The agent who helped me was very nice. I had to cancel a flight and the airlines charged a fee for the cancellation. Fortunately I always get your insurance which covered the fee. Thanks for being so prompt. The agent was very patient with me.

Cancelled air travel. We had a trip planned to visit family but had to cancel our trip due to a medical problem. We sent the appropriate documentation to Allianz as per their online instructions. The process was smooth and Allianz promptly refunded our money.

Your handling my trip cancellation was very fast and the person answer my phone call also very helpful.The process are straightforward and I had a very good feeling for future booking with Allianz insurance. I also highly recommend the policy to my friends. Thanks again.

Trip cancellation. They responded immediately and I had my check within two weeks after I produced documents they requested. I am extremely impressed with the response. I have a health problem and was concerned after the coronavirus was announced. I appreciate their promptness.

i was very satisfied with the refund process on-line. There were questions that were easy to answer and prompted me on to the next question. I was sent updates as the refund was in process, I received my refund promptly without any difficulties, I would recommend this policy to others.

Had to cancel my flight due to an unexpected illness. I have never cancelled a flight before and am very thankful for the help of Allianz. Got my entire ticket cost back; amazing. I will now always recommend purchasing insurance during flu season just in case. Thank you.

Flight cost returned when we had to cancel due to Covid-19. I included a note from my doctor stating that I was not advised to fly because of respiratory illness. I did not know when I would be able to fly again so did not want to just postpone the flight.

I got the check immediately thank God but if it were more expensive, and I had the money but if it were more expense it could have been a problem. Next time will choose something less than of what I paid for.

I just submitted another poor review before I realized that Allianz has indeed processed our claim and reimbursing cost of the tickets in full. I am VERY happy about that. Thank you so much! And ignore my previous review :-)

My husband came down with a severe respiratory and infection and was seen by his doctor. He was told he could not fly at the time of our trip. I filed a claim for our airfare. It was granted and refunded.

Received payment for airline trip cancellation promptly. Very satisfied. Would use your service again. This is great for peace of mind for airlines with very expensive change fees. Hope this review will make a difference to someone who is flying.

I am not able to travel due to illness. Allianz reviewed my claim and issued a refund quickly. Most of my other claims are not with Allianz. They seemed to have stalled even though I have documentation from 2 specialists.

Very easy to use and helpful. Any questions were easily answered. Thought it would be difficult and a long process to get a refund, but I was pleasantly surprised how straight forward it was. Will always be insuring my trips in the future.

Everyone was very polite and I didn’t have to wait long for a representative to answer the phone and answer my questions. I received my reimbursement check very quickly. Was very happy to do busy with you and would recommend Allianz to others.

Allianz was great. This trip was the first time I bought trip insurance. My daughter got sick a few days before our trip. We sent in required documentation and were refunded our trip quickly. I expect that I will use them again in the future.

I bought insurance because my mom was sick. I ended up getting the flu a few days before my flight. I was unable to travel on my extreme hiking/camping adventure trip over my spring break. I filled out the claim form and was pleased that the refund arrived in the mail promptly.

I was really impressed with the quick response to my claim amidst all the confusion and cancellations due to the coronavirus! The agent I initially talked to was friendly and helpful. The website was easy to use. I was afraid my claim would get lost or strangled by red tape. It was not. I received my claim check in the mail yesterday. I would definitely recommend Allianz insurance to anyone planning a flight. Thank you!

Had made non-refundable air reservations for a May vacation and had to cancel due to medical treatment for a recently discovered illness. Cancelled reservations for my and my spouse, got a note from the doctor explaining my treatment, went online, filled out the claim, attached the doctor's explanation and submitted to Allianz. Received a direct deposit into my checking account from Allianz for a full refund.

Very pleased with this trip insurance company. I was diagnosed with a medical condition that will not allow me to take a trip to Norway I have had planned for over a year. I was able to get my entire flight refunded. So thank you Allianz for your help!

Website was friendly to use. Claim was processed and paid rapidly. I was surprised how quick considering all of the travel problems currently. The confirmation emails walked me right through the process. Your team did a great job!!! Thank You!!

I had no idea how simple it would be to file this claim. The site allowed me to upload the necessary documents and I received a check in record time. I think you underpromise and overdeliver! That's the best way to go. Thank you so much!

Hello. My husband and I both became ill three days apart on our trip during Feb. of 2010. I filed the claim for my husband, and then I tried to file a claim for myself. I was not able to. My husband's claim was processed and paid. I tried to talk to someone in customer service, after waiting 45 minutes, who admonished me for not filing the claims together, and then our call was disconnected. I have contacted CS twice with no response. So, yes, I am dissatisfied. Enclosing my paperwork. Help me out here, please.

Thank you for your prompt, pleasant service! You made what could have been a nightmare into an easy situation. I was just recovering from a Bronchial issue and was unable to travel. You provided me with the information I needed to file my claim and within two weeks I had a full refund in my hands. Thank you so much!

I filed a claim for $125 non-refundable ticket change fee when I cancelled a flight with Alaska Air. The receipt email from Allianz when I purchased insurance had a link for refunds which was fairly easy to follow and navigate thru the website. I received a check within two weeks even in the midst of the Covid-19 crisis. I was very happy with the service.

While booking a flight on Delta I was prompted with the option to purchase trip insurance. I decided to go ahead and purchase it because my husband's job is unpredictable and we might have to cancel. Turns out the wedding we were traveling to got postponed due to the coronavirus outbreak. And this insurance was more than happy not to reimburse me the price of our tickets. If the insurance covers nothing but illness, injury and death - CALL IT ILLNESS, INJURY & DEATH COVERAGE! Don't advertise as something that's actually useful when the requirements to get your money back are insane. Will NEVER buy this again. And screw you guys for taking my money.

When I filed my claim, I was not able to add a second event during the same trip. I tried to contact you by phone, but was unable to get through (understandably in view of the pandemic). So I added a second set of data and a note to the claim, but they appear to have not been read. My total claim was for $80.38 + $71.08 = $151.46. I received a check for the $80.38, but not for the $71.08.

I emailed the required paperwork about my medical claim, including my doctor's statement that I should not make the trip, and asked for direct deposit. I received an acknowledgement of the claim within 24 hours and the payment was received in my checking account in 3-4 days. I can only say I was really surprised at that excellent service! Glad to do business with Allianz.

I appreciated the quick review and processing of my claim. It was also fairly easy to fill out the claim form online. This was my first experience with travel insurance and I will probably use it more often now. Thank you for your assistance!

Allianz process was streamlined and refund process was seamless. Once I uploaded the documentation, the whole process from start to finish was less than 3 days given the market conditions. It was an awesome turnaround and great job team!

Our wedding was scheduled 03.20.2020 and our honeymoon was to follow. Because of COVID-19, we ultimately had to make the heart breaking call to cancel it all. We sincerely want to thank you for refunding our trip, this has been hard enough and was not looking forward to jumping through insurance hoops but you made it easy. There is so much uncertainty right now, and getting this money back means a lot. So thank you.

My wife fell on her face and was injured in New Zealand. We filed a claim for her medical costs and replacing her eyeglasses after we returned home. Allianz quickly responded to the claim and reimbursed us for the costs. We were pleased with how easy it was to file and the quick response.

I purchased trip insurance for an international round trip flight. The policy was easy to understand about what was and wasn’t covered. Due to illness I had to cancel. The claim process was quick and easy. I received a prompt response and received a check within 10 days. Will definitely use again.

Allianz provided me with excellent service. I had to cancel a flight due to health issues. I followed their procedures to file a claim and received a check fully reimbursing me for the cost of the flight within 10 days of when I submitted the claim. I will definitely use them again for trip insurance!

Baggage claim. Thank you for paying my claim. You just made my day. I appreciate all that you are doing during this difficult time. I had no trouble submitting my claim. I'm happy with the outcome of my claim and your company.

This was a zero hassle experience! I didn't need to be contacted by anyone. This was not a typical insurance interaction. I received an email confirmation after I completed the claim and received the payout about a week later. Everything was online and easy to understand. I highly recommend Allianz.

We had to submit a claim due to my wife having an infection during our cruise. She was treated by the ship's doctor and was given medication. We submitted a claim with the paperwork provided by the ship Doctor and were paid promptly.

My husband became very ill and was hospitalized just before our vacation. Needless to say we had to cancel our trip. Delta gave us a partial credit but not the full amount. After providing proper documentation, Allianz covered the remaining amount. We are very happy we decided to purchase the insurance. Thank You Allianz!

Prompt refund for travel interruption! We purchased travel insurance when we booked a 2-week trip. We arranged for a care provider to cover in our absence. We had to return after one week and purchase new, return tickets due to the illness of our daughter’s care provider (our daughter has cancer). Thank you Allianz for your prompt assistance!

I was pleasantly surprised at how easy and fast the claim was processed. Once I filed the claim, and provided the necessary documentation requested, I received a check in the mail in less than 2 weeks. I will purchase trip insurance on all of my future trips - It is worth the money!

Baggage claim. We had a piece of luggage that was damaged by the airline. The wheel fell off and was unusable. The airline would not cover because we didn't place the claim within 24 hours (who knew to even do that). I created a claim through this insurance on my return, uploaded my receipt for new luggage. I received a check in the mail! It was that simple.

I developed a urinary tract infection the second day of our trip. The ship's doctor was wonderful and the meds cured me before our trip was over. Allianz responded to my request for medical reimbursement in less than two weeks and refunded the full charges. Thank you!

It took 3 times as long for My claim to process as it did my friends, and we filed paperwork on the same day. Would like an explanation why my claim took 3 times as long to process. The process was seem less but took way too long.

Very Happy with Allianz Global as my husband purchased insurance on my airline travel round trip to see my grandkids. About 1 month after purchasing trip I had a unexpected medical condition that need to be handled in a timely manner. So immediately notified company and walked me through steps to take online in filling out claim and then attaching the proper information/documents they need from me and physician to complete my refund. Very pleased how fast they were able to complete my full refund. We will definitely be recommending to our friends this company and services they offer for all our travels in the future.

Found the whole process very simple to apply online. I provided the appropriate documents by uploading and I had my decision back within a few days. I will always get travel insurance going forward because you never know what can happen and this gives me the peace of mind to know I am protected. Thank you Allianz.

Plane reservation. I was able to download documents - very easy. Explanation was very well done and nice that I was immediately given a number and I could track it. It was also promptly handled in the time I was given. I would recommend to a friend.

We talked with several officers through our claims (mine and of my daughter). Always we feel that we were treated with professionalism and spirit of cooperation. Despite of hard time that we are living due to coronavirus outbreak, the officers were patient and help us all the time. We never felt deprived and for sure we will recommend this company.

Awesome company!!! I would recommend them, especially at my age and you never know what the future will bring in regards to your health these days!!!! Never hurts to have a safety net with Allianz Insurance!! Great Company, easy claim filing.

Claim for cancelled flight. Allianz had an easy to find excellent web portal for filing claim. The email with the policy information had a link. I could easily upload documents for Quick response to reimburse to me due to cancellation for medical reasons. I will use them again to insure my air travel.

After buying flight insurance for a Delta flight, we had to cancel for health reasons. Your website was very easy to navigate and use. We received a refund within the time you said. Very pleased! Would definitely recommend to friends.

I recently had to submit a claim for my parents, Ura and Clarence ** Sr. Once I submitted the claim, thinking I had to do each ticket separately, I realized I was suppose to do them at one time. I immediately emailed stating what happened and have never heard back from anyone. This all happened on March 8th, weeks before the National and New York State emergencies. I submitted another email a week later around 3/16, heard nothing and now just last night I submitted another email. My parents had to cancel their flight because my mother was going for a procedure the day before the flight. The medical condition came up after the tickets were booked. Documentation has been submitted and they did just receive the reimbursement for the original claim. I am unable to submit another claim or amend the original. Thank you.

I appreciate the ease of use and the promptness of response and resolution. I was able to submit everything online and had a confirmation the following day. No additional questions were asked and the funds were deposited to my account soon thereafter. Thank you.

Hotel refund due to trip cancellation. Very smooth and professional, fast and friendly. Online experience was easy, fast, and friendly. I will be using your services and would recommend your products to my friends who are travelling in the future. Thank you and I will be visiting your website in the coming months.

We purchased trip insurance for a planned vacation in Montgomery, AL and Jackson, MS, but my doctor advised me not to go due to a long-lingering cold & infection. So, for the first time in my life, we had to cancel non-refundable air tickets. Allianz did everything exactly as promised, and we were repaid our full airfare.

Had to cancel our flights due to my husband's illness. Was able to file the claim online. The process was self explanatory and I received my refund within ten days of filing. Very pleased with Allianz - I will be using them again.

I would most definitely recommend your service. I will not travel without it period! We had to cancel our trip to AZ due to a health issue that just came out of no where and caused us to have to cancel our trip.

I would use them again. My mom had a heart attack and I could not go on my trip. I would recommend this to anyone who has to travel. I summit the documents to verify her injuries and my fund were returned within five day.

I got the flu right before a flight to visit my mom. I had trip insurance from Allianz and submitted a claim and a few days later I got an email saying my claim was processed and I should expect a refund check within 10 days. It really was fast and easy, highly recommend this service!

Super impressed with the full refund and how fast I received it. We will use this service all the time, for sure. My cancellation was for medical reasons. We will also pass on this information to others as well. Thank You!!!

Submitted claim for total refund of all costs associated with a canceled flight for which I purchased insurance. Received total reimbursement promptly and without question. No issues associated with the claim submission. Very satisfied and will certainly use this service again.

My train was cancelled, causing me to miss my return flight home from a remote location in Montana. I booked a cheap flight home from the nearest airport and started filling out my claim form sitting on the plane. Within three days the claim was accepted and paid, reimbursing me for the emergency flight home.

I had to cancel my trip because I broke my arm skiing. Your online process was fast, easy, and convenient. I received a full refund of my airfare as promptly as promised. I could not be possibly be more happy than I am.

I submitted my claim with receipts and I was credited and case closed in less than 3 days. It was awesome! The form was very easy to fill out, so submitting a claim was a breeze. I don't really know what else to say, I will definitely use Allianz in the future!

We had to cancel our trip due to our daughter being injured at a track event. The process was very easy and payment was quick. I received notice of the claim being approved within three days. I highly recommend this company.

Holy Land trip. I was unable to go on the trip sponsored by Regina Tours due to illness. I received my refund in a prompt manner. I thought it would take a much longer time and was pleased to receive a check so quickly.

When calling Allianz to get information about a claim, I was put on lengthly holds, then disconnected many times. Plus Allianz signed me up for AARP membership, according to AARP when I complained, and several other companies including Home Helper Project, using my credit card WITHOUT PERMISSION!

Customer services were excellent and they handled the claim in a timely manner. They gave explicit instructions and made it very easy to follow and assisted in getting the correct documents. The system to upload the information was very easy to follow as well.

The entire experience of dealing with Allianz was quite easy and pleasant. We had to cancel our cruise and flight because of my cancer and weakened immune system. I was very impressed that the refund check arrived so quickly, came yesterday. Because of the Coronavirus I was expecting it to take much longer. We thank you so much for your prompt attention.

We have used this company several times. We have never filed a claim. They say they are a satisfaction guarantee but that’s not the case. We are in limbo as are thousands of others over COVID-19. Our trip is to leave for Europe in a couple of weeks but with the no entry the closed doors they have a clause they don’t cover for epidemics. We would go even with the epidemics but the entry to many of the places are closed. Tours are closed. Etc. Allianz we are not satisfied we are losing thousands. You should at least refund the cost of our policy.

I hated the thought of cancelling but thank God the insurance was there for me.. The thought of cancelling a trip to Hawaii was awful but you never know what situation comes in the future. But at least I had insurance.

I am satisfied that all 3 claims were paid; however, my two traveling colleagues were paid without hassle and I was asked to provide additional information when I am the one who is ill. The second concern is that I was sent another policyholder's information during one of the follow ups to me. I know these are crazy times with COVID-19, my issue occurred just before that. There must be inconsistencies with claims managers and the receipt of someone else's info could have been a HIPPA violation. Consistency and accuracy focus may be needed. I do appreciate that my claim was paid and resolved as I expected it would be based on my illness and my understanding of the policy. Thank you.

Medical Claim. I had a need to file a claim on a trip policy that we purchases for a recent cruise. The filing procedures were easy and straightforward and the response time was reasonable. Overall I was very pleased with the service provided.

Trip refund. My check came quickly and the claim form was easy to find online and easy to submit. They also kept me informed as it was being processed. Thank you for your help in this matter and check has been received....Debby

When calling, had difficulty getting a representative to ask questions about filing a claim. Got disconnected once. It would have been helpful if on the website under claims there was a form to print or email to a doctor for the medical documentation required. If there is no form, it would be helpful to list on the website what essential items needed to be included by a doctor when writing a letter for canceling travel due to medical reasons. After the claim was filed, the website feature of checking on the status of a claim did not work. The final result of getting a check for reimbursement of travel expense did only take 13 business days which was good. Just had no idea of the status of the claim until the check arrived.

Flight Chicago to London HR 11,21.20. In the very difficult circumstances I was experiencing- fractured pelvis and pulmonary embolism I was unable to make a claim for some time. In spite of this you made a refund so that I am able to reimburse my grandson who had paid for my flight. Sad not to be on that trip but will certainly go to Allianz for future insurance as will all my friends. The courtesy I received was so very welcome.

Air Travel Insurance. My friend and I were to travel to Morocco, unfortunately, 7 days prior to our departure date my friend became ill with acute bronchitis and sinus infections, therefore, we were forced to cancel our trip. Your insurance covered my flight to JFK which is where we were to depart from for Morocco.

After battling with the supplier of a private yacht charter all last week-I went into AgentMax to try to modify the dates of my client's trip the day before they were due to leave. This was on Saturday-March 21st. Previous to March 21st-I spent 2 or 3 days attempting to call in but kept getting disconnected after being on hold for 30(ish) minutes. The Agent Max online system did not allow me to modify but told me to call the Agent phone number. When I called-it said they were closed. I tried to call the regular customer service line but was directed to a voice mail system. I left a message. There was no email address provided as to where I should contact. I went ahead and sent an email to the general customer service email provided at the bottom of the Agent Max website.

My experience with this claim process was very straightforward. Your method of uploading the information was easy after scanning the needed documents. The one thing I didn't understand is you asked for a preference of how payment was to be made and this was never used. Just wanted you to know. The other thing I was impressed with was the response time. If you said you would respond in 10 days it happened. Thanks!

I had to cancel my trip due to an illness. I called and they made it easy for me to submit my documents. I felt it was a reasonably quick process for a refund ..I very satisfied with the customer service and the professionalism of my representatives. I felt relieved and it was a relief not to worry about it. And I just focused on my recovery. Thank You Allianz!!!

Airline cancellation. We had to cancel a Family spring break Disney cruise vacation due to my granddaughter having to emergency surgery. I went online and completed the cancellation insurance request and mailed the documentation. I received emails letting me know that my information had been received. I have received my refund in a timely manner. I never spoke to anyone, everything was done through email or on Allianz web site. Thank you for the quick response. I received my check in 15 days.

Unfortunately I had an incident during my trip. This company was easy to work with and was able to cover my expenses when my flight was cancelled. Filing a claim was simple and I had a check within 10 days.

Canceled trip. My children received military orders right after I booked a trip to see them. Luckily I bought your insurance. Your representative was very helpful on the phone and there was no problem in filing the claim. I received a check for the full airfare in a reasonable amount of time.

We have always selected your Travel Insurance whenever we travel. As seniors we never know when our plans have to change due to unexpected illness. Your online services provide us with the ease of filing and tracking our claim. Thanks for a great service and peace of mind when traveling.

I would never have paid for a non-refundable seat, but Delta is sneaky and won't tell you it's non-refundable when you book the flight. Not a cheap bargain-basement seat, either... Comfort+, booked months in advance. When COVID19 came to pass, I thought it prudent to not travel. Delta was completely uncooperative regarding refunding my ticket, but fortunately Allianz was able to process my claim. Many thanks.

I filed a claim for $300 for the loyalty program redeposit fee after our trip was cancelled, and initially my claim was denied. I appealed the decision and we were reimbursed. Had I been reimbursed when I first filed the claim I would have given 4 stars.

I filed for two separate incidents. I didn't see any breakdown of what I received so I'm not sure if I was paid for both incidents on one check. I wasn't able to speak to anyone when I called due to large call volumes.

I had to get 2 doctor notes after I broke my foot and had to get back from Florida to Connecticut. I was happy that after some time they did give me the refund and I feel they did a good job and it was very good to have the insurance. Thank you.

Airline Refund. Very helpful & compassionate personnel via telephone & email. Updated information was given along the way! Great follow through. Thank you for all of that and making the process fairly simple regarding necessary documentation to attain my refund. Thanks for being there in this very stressful time.

We had an incident with a rental car. Allianz was extremely helpful, prompt and friendly! The customer rep on the phone was extremely professional and kind. I feel at ease with this insurance company and I will absolutely buy again.

Airline reimbursement. I was kept informed of the status of my claim at all times. When I needed help the agent that I spoke with was polite and informative. My refund was received in a short period of time. I would definitely recommend this company to all my friends that I travel with.

We booked travel but because of an illness we had to cancel. Filing a claim was easy on the website. Allianz processed our claim and sent our refund in a timely manner. Customer service was very helpful. I would buy insurance with them again.

Had to cancel my flight due to unexpected oral surgery. Doctor said not to fly. Doctor wrote a letter. I contacted Alaska Airlines then contacted Allianz. I received my refund check in 10 business days from the time I sent my letter in. I am very pleased with Allianz.

The website was easy to maneuver and upload documents. The response received was in the timeframe given, even during the time when we believe many claims were being made because of coronavirus and norovirus outbreaks on cruise ships. We were happy with the results of our claim.

After we returned home, the Initial response to my phone call regarding emergency medical assistance in Portugal was friendly, helpful and fully informative. All data requested and any questions asked were reasonable proof of expenses. After submitting requested information, the claim was paid promptly.

Trip Cancellation. My claim was successfully processed in very timely manner. The process was clear and easy to follow and worked well. The uploading of documents was easy and worked the first time. All in all I am very pleased with Allianz and their claim process.

OneTrip Premier. I had to cancel my trip to Iceland, Sweden and Copenhagen because of a new medical problem that led to an ER visit and subsequent testing. My physicians strongly recommended that I cancel my trip. The Allianz website was easy to navigate, and I received a prompt refund of my travel expenses. I had no problems whatsoever with the site, and as a result, interaction with personnel was minimal. My expectations were exceeded. I am a very satisfied customer and would not hesitate to recommend Allianz.

Allianz was so helpful and kind. When I lost my place to stay abroad they refunded all the tickets I had insured under them. Throughout booking my entire trip the service was lovely and personable. We will definitely Be using Allianz again in the future to book other trips.

We had to cancel our flight to LA from Hartford, CT because of illness. Allianz was most helpful in submitting the claim. We were able to follow the processing of the claim on the website and payment was promptly issued. Thank you.

When first calling Allianz the lady was absolutely wonderful, patient and understanding. She told me exactly what I needed to submit, sent me an email and everything was promptly handled with emails advising us of the review, then approval and then check issuance. To arrive in 10 days. All was as projected. I am VERY satisfied with Allianz! Thank you!

I was very pleased with the ease of making a claim. The response was timely and the settlement accurate. I requested that Allianz use direct deposit to my checking account to settle my claim. I would recommend Allianz to other travelers whom I know.

Very exceptional service, would use again. My claim was responded to in a timely manner, the response was very professional. I have three existing trips that are currently not affected, however they are for May 2020 and may also have to be cancelled if the current virus issue is not resolved.

I was injured and could not make my plan trip but even in the Covid 19 problems they processed my claim promptly. I will always use the travel insurance with Allianz. I was unsure of the promptness of service of a claim by Allianz but was extremely satisfied with the response.

We were extremely pleased with the personal assistance and the speed that Allianz Insurance refunded our airline tickets to Japan. Due to my wife's compromised immunity with her cancer treatments, her doctor strongly advised she not travel at this time.

The online claim forms had a bit of a learning curve. The over the phone conversation with a rep was courteous and professional. The time between claim submission and claim satisfaction was timely. Impressive for this first time user of Allianz. Will use them again as needed.

I was very pleased with service. I tried calling a few times but understood the sheer volume of calls. The online report was superb. It updated me and displayed each step of the process. Whoever developed that interface should be a keeper, with a bonus.

I requested a refund for the cost of my international round trip tickets to Europe. Using their site was easy and self explanatory. Turning in documents was easy to upload in their system. One could check at any time the progress of the claim. Most importantly, I got my refund directly deposited to my account within a week.. I would definitely get their insurance for EVERY trip, etc. that I purchase. Thanks!

Thanks for the opportunity to acknowledge the great job you do. We received good service and excellent response for our claim. We will continue to use your service for future travel plans. We will definitely recommend your service to our family and friends.

Our claim for reimbursement for a cruise we had to cancel for a medical reason was handled quickly and professionally. The claim process was easy, and our refund has already been deposited in our bank. We would definitely recommend Allianz for travel insurance in the future. Thank you.

I requested the cancellation fee charged me by Jet Blue for having to cancel my flight due to a broken foot. I faxed all supporting documentation in and a matter of a few days $100 was reimbursed me into by bank account. Thank you for making this an easy process.

Your medical was very good, but your travel delay is a very big rip off, I will make sure we have medical next time, but will not take travel coverage, this was the first, lesson learned, and we will not use Allianz ever again.

Allianz customer phone service was excellent. Submission of required documentation prevents delays in processing a qualified claim. Make sure you read the travel protection policy carefully for what is and what is not covered. My claim was processed without issue once the required documentation was submitted. Payment was prompt.

Everyone that I dealt with at Allianz when we needed to cancel our flight were helpful and compassionate. I so appreciated their professionalism and helpfulness. A full reimbursement was granted and it was an easy process. Thank you to everyone at Allianz. I very much encourage anyone traveling to seriously consider travel insurance with Allianz.

I had to cancel a flight from Nashville, TN to Philadelphia, PA because I was sick with bronchitis. I sent in the required forms to Alliance, and within 2 weeks I received a check covering the price of the flight. Thank you.

The process was fairly easy to work through, although it could be a bit more clear on exactly what documentation is required for each claim. The response from the company was rapid and clear, and the settlement was fair. I am happy with my experience with Allianz.

Very Very Happy with Allianz Global!!! This is the first time an Insurance company has ever refunded us for tickets. We were so upset we weren't going to be able to go (our first time to Hawaii). I called & your staff helped me with everything I need to do & they were very polite & helpful!!! You said to give you 7-10 days for your decision... On the 12th day we received your refund.. Thank you!!! We will definitely use Allianz again!!

I travel a lot and this is the first time I ever bought insurance, because my wife had an upcoming medical procedure. Unfortunately there were complications and we could not travel, so I had to use the insurance to recover our flight costs. The paper work was a bit more than I expected, but once I completed everything correctly, Allianz responded quickly.

Due to health reasons we were advised not to fly at this time due to comprised health situation. We sent our Dr. correspondence to the insurance company. Our money for the tickets were sent to us from the insurance company.

With the cost of travel being so high we cannot travel without travel insurance. Just like home insurance it provides us with peace of mind. Allianz has a good website with easy to understand and intuitive buttons that make the process quick and convenient. They also have good communication for any processing of claims, questions, etc.

I am very pleased with the process and ease of getting my refund. Getting the forms online was easy and the instructions simple to follow. Once I collected all the documentation and sent it all in my check was sent in full within 2 weeks. Extremely pleased and would use them again.

You all were very helpful in assisting us in the refund of trip purchases!! Thank you so very much for being there in times like this!!! We had no idea this would happen, but I’m glad we purchased the insurance! I recommend it to everyone.

Despite the disruption cause by coronavirus, our claim was handled promptly and in a fair and understanding way. We appreciate the ease to submit the claim online and the ability to follow the progress also on the website.

Put in a claim and the person who took my info was great. Without any hassle whatsoever got my check in a very short period of time, even among of the chaos that is out there. Was able to track the process easily online. Thank you Allianz.

I fell on a cruise excursion and cut my leg. The guide did a great job cleaning and dressing the wound, but by the next day it was infected. I was treated on the ship – 5 days of twice-daily intravenous antibiotic and painkillers. The treatment was superb, successful, but costly. I claimed online on my Allianz insurance, received an immediate acknowledgment and was reimbursed in full very quickly. Perfect service! I didn't even have to make a phone call!

Had to cancel a vacation because I had a concussion. Allianz customer service and online support was outstanding!!! Thank you! I received my refund in a few short days. I’m so happy to know about Allianz. I travel frequently and it is a comfort to know Allianz travel insurance is available and affordable.

We did have several tel calls but always satisfaction. We had to submit several papers which we did do. And shortly thereafter we were notified of our refund which made us very happy. At this time of our life 80's $800 is a lot of money to us. We want to thank all at ALLIANZ especially an agent named Bob..

Service agent by phone was accessible and very helpful, I filed claim online, which was easy to do. I could not upload the supporting document, so I sent it in 3 times. The issue is being resolved. Communication was timely.

I had a long conversation with someone at Allianz and they informed me specifically what I would have to submit to get full reimbursement for an international trip purchased through Professional Travel Assoc that had to be cancelled because of the coronavirus infection. This was done promptly and the only reason for not making this five stars was the fact that I had to initiate the call and ask all the right questions -- my travel agents was of no help in this regard.

We were very happy with the ease of filing and the response time to get paid with our travel insurance. I called for information before filing and was treated with kindness and respect. Our claim was processed within the promised timeline and payment was made and received quickly. Would use Allianz again.

Pls see the emails re this case. 1st submission 3/7/2020 and 2nd submission 3/10/2020. We were compensated for 1 airline cancellation charge and not a second for my wife plus cancellation charges for VRBE charges of $690.04 were not reviewed. I realize you are very busy but we need answers.. You can not close a case without adequate review.

I am extremely happy that I purchased the insurance -- I usually do get the insurance, but this time, I actually used it. My son's military leave was approved and then denied at the very last minute. I talked to them a few times, and they were all extremely helpful and gracious.

We received full refund for our trip planned for Ireland in a timely manner. We provided the necessary medical information, our AAA travel agent submitted the information. We waited only a few weeks to receive a check for our full deposit. Allianz was very accommodating.

I submitted receipts and documents for air charges from British Airways, purchased with my American Airlines ticket. These travel costs are covered by my policy with you. I have received two emails stating that only $150.00 will be paid. I have additional losses from British Airways of $54.00, of which, $50.00 is due to me. Telephone help has been unavailable due to long, long wait times. Please contact me at once. My telephone number is **.

I was pleased to receive a check for my claim today. The process was relatively easy. My phone conversation generated a claim and after forwarding the backup documents the claim was paid fairly promptly. I would use Allianz again in the future.

Allianz issued complete reimbursement for my Hurtigruten cruise in speedy fashion with no questions asked once I submitted my documentation. I will buy trip insurance only through Allianz now as a result of my excellent experience with Allianz. Excellent company.

I had purchased tickets to South Korea along with insurance. Delta gave full refund to any tickets which I called and took care of myself. Your company refused to refund my money saying you filed a claim for $52. You stole $50 from me as I had already taken care of the refunds.

I had kidney surgery and could not go on vacation to South Carolina. I received the check this week, so it came quickly after the form was completed and turned in. The filing was easy to understand and easy to upload documents.

Assisted us with an issue that was out of our control. We had to take a flight back from our cruise even though initially we drove, because of tornadoes in the area. They reimbursed us for airfare and the rental car to our house without fuss. Amazing!

I have been paid for the tour but not the upgrade airfare or another ticket. When I called to question the claims department was closed. I expect to get more information but I got this instead. All other interactions with claims has been professional and helpful. I haven’t searched my mails for other messages today.

Air cancellation. It was easy to file the claim. The agent was helpful & guided me though the process. Received a followup email keeping me informed of the progress of my claim. I received a check in a very timely manner. I would definitely recommend to a friend.

I am very happy I choose Allianz the 2nd time for my travel insurance package. Both time they came through for me without giving me any grief. Even though the amount was under $600, they paid it quickly upon providing the required paperwork. I will work with them again.

I spent nearly 2 hours on hold before being able to talk to a rep. When I finally received payment on my claim you shorted me by $106. I also received nearly a dozen requests for additional information for documents that I had already submitted. Customer service was the most disappointing I have ever experienced. Really?!?!

The policy was easy to purchase. It was also easy to file a claim once I had to cancel my trip due to illness (Pre-COVID). My co worker recommended I purchase the policy when I booked my trip to Europe and I am glad that I did! I will definitely purchase another policy the next time that I travel and will recommend to friends! Thank you for a seamless experience.

Medical issue and claim. The process of filing a claim with Allianz was straightforward and easy to navigate and my claim was accepted with full amount of my ticket reimbursed. My only "complaint" is that I didn't receive any notification that the claim process was complete. I had to check on it myself. Thank you!

Reimbursement for plane fare because of health issue. The request process online was straightforward and actually pretty easy. Reimbursement was prompt. I would definitely use Allianz again and recommend to friends. In a world in which it often seems difficult to receive appropriate reimbursement, Allianz was terrific.

Refund. We were very pleased with the ease of submitting the required paperwork on the website. The telephone personnel were very helpful when I called with questions. They were cordial and helpful. Well done!

Lost/Stolen phone on vacation. Allianz was quite easy to deal with especially at a time when I realize they must have been really busy. They were quite fair in their assessment of my claim and paid promptly. The application for the claim was very hassle free which I appreciated too.

I really appreciate Allianz working with me since my work asked me to cancel my trip due to the travel bans to Italy. Thanks so much for refunding the trip cost so maybe we can go in the future.

We needed to put a claim in after our cruise. I needed to go to the medical center. They diagnosed me with the flu. The online claim service was quick and easy. I have been using them for 10 years. I would use them again and recommend them to friends and family

Trip to Machu Picchu and the Galapagos. The instructions for filing a claim were clear and easy to follow. The response to the claim filing was prompt and payment followed quickly. In dealing with questions and requests prior to filing the claim, the representatives were uniformly responsive and informative.

Thank you for the easy way to file a claim online, when the unfortunate need arose on our travel policy. We were able to easily upload the items that were required and our claim was promptly processed. I would definitely recommend to travelers.

Trip cancellation. Extremely happy with the service, very professional, very fast. I will recommend you. This is the second time we needed to contact you, both times very happy, I will always take your travel insurance. Do you have any other type of insurances? We are homeowners and would like to do more business with your company.

We suffered a loss and claim in Costa Rica. We paid for services with our American Express card in US dollars, and submitted invoices and proof of payment to Allianz. Allianz claimed we used an "incorrect" conversion formula and reduced the amount of our claim. There was NO conversion formula to use on US dollars to US dollars. To date, we have not received ANY reply to our appeal after the deduction was made. This is not only unacceptable, but it is fraudulent on behalf of Allianz and MUST be corrected immediately.

When the state in which you reside, California, issues a "stay at home" order, Allianz should support its insured. Insuring my $550+ airline ticket with Allianz was a waste of additional money. Shame on Allianz to deny coverage during the COVID-19 pandemic! In the past I've used several insurers, only having to submit a claim once in the 36 years I've been traveling and it was paid. I will never use, and advise others to check out other insurers on **.

Absolutely Horrible. My vacation was cancelled due to a coworker who contracted coronavirus during Mardi Gras. He was unable to cover my position at work so I had to cancel. The company spent 14 days trying to decide to reject my claim as 'work requirements' is not covered. This is a multi-layered issue. It's not simply that I have to work. The person who was covering my duties contracted coronavirus and we have been exposed. Our entire office is on self quarantine and if trip insurance doesn't help you when something like as unforeseeable as this occurs when does it actually help you? During the hardest of times the nature of this company is on full display.

This is the first time I have purchased travel insurance, and I'm fortunate I did. The process was a little stressful because it takes 2 weeks to determine if you are going to be covered, but I was. I feel confident that Allianz will be a good option in my future travels.

Our plane was delayed and because we missed our connection, we needed to stay in a hotel overnight, which the airline would not cover. A simple letter with documentation resulted in Insurance paid quickly and without issue. Prompt and Great service!

Customer service reps were helpful, timely and professional. Transactions happened quickly and thoroughly. Very pleased with the service and timeliness of getting replacement devices and reimbursement check. I would highly recommend Allianz services. Thank you for making this challenging situation as smooth as possible.

I had the worst experience with Allianz Global Assistance Travel Medical Insurance. I have been purchasing insurance with them for several years for at least three or four travels per year and one time when I really needed medical assistance they denied my claim. The decision they initially made never got into my mail and I almost missed the appeal. I was able to send the appeal in the end and they sent a denial letter that I received opened in the mail (it never happened before so I really don't think the deliverer was at fault). The reasons they stated in the denial had nothing to do with the what actually happened and what I described in the original claim and appeal. Don't purchase insurance with them - it's a waste of time and money and worst customer service if you really need medical assistance while on your trip and submit a claim.

This is full of **! 100% refund guaranteed is not so true! You take advantage of insurance premium coverage and don't refund you a Dime! I would never use you as a insurance ever again! Take advantage of and say will get a credit but have use it less than 8 months and not a year what a lame story! Sorry will never use you as a insurance again! And I called. They told me sorry only will refund me if I get the coronavirus 19 then refund me the money WTF!

At 1:03 p.m. (CST) on 3/17/2020, I spent 54 minutes on hold to get some information on a policy and possibly purchase coverage. The irresponsible customer service representative answered with "Hello my name is Jennifer, welcome to Allianz Global Assistance, who do I have the pleasure in speaking with?" I proceeded to give my name and was interrupted with the same repeating question, and then interrupted again before being hung up on. She was pretending to be an AI voice as a joke, but failed due to not being able to contain her giggle after I gave her my name. Also I could clearly hear her coworkers in back talking and laughing. She failed at doing her job and wanted to play a practical joke at my expense and time. I don't think your customer service representatives should be playing games during times like this. Try and do a better job managing your employees.

We had to cancel our flights due to a emergency medical procedure. We were given a refund for the cost of the tickets very quickly. No hassles, smooth procedure. You were a solution not another problem during this tough time.

Purchased Allianz Travel Insurance back in July 2019 for our Boston-Madrid trip (Mar 13-Mar 20, 2020) not expecting that the world would be in a global pandemic due to the coronavirus. We decided to try to cancel the trip the Monday before we were supposed to go, due to Spain instituting a lockdown and anticipating that America would soon follow. We called Allianz, and was told basically that Coronavirus was not a reason to cancel the trip, but we could try to file the claim and expect an email in reply with the follow up instructions. We tried to file three claims to get the process going, and did not receive ANY emails with the follow up instructions. America soon instituted a travel ban that would have made it impossible for us to return home. Apparently none of this is good enough reason for Allianz to issue refunds, despite the fact that this is through no fault of our own.

We had to cancel a flight, using Reward Points due to a serious accident of my wife. The staff I talked to were very helpful in describing how to fill out the form and the claim was reviewed, approved and received in short order.

Booked a flight to go skiing in Utah, I bought the travel insurance because coronavirus was just beginning to spread to the US. Six days before my flight, All Ski Resorts closed due to the coronavirus spreading so quickly. I spent hours calling Delta, they say I need to talk with Allianz, after hours more to get through they say this is an exception and it will not be covered. NEVER BUY THIS WORTHLESS INSURANCE. You think this insurance is to allow you peace of mind. You would think a World-wide Pandemic would be covered, but apparently it is just an excuse to take people who had the foresight to buy the insurance for a ride. NEVER BUY THIS INSURANCE.

I was to fly from LAX to SJC for the day for a video job I was shooting. The client cancelled 3 days before the shoot. Delta charged me $117 for the cancellation. Allianz said my claim for that wouldn't be paid as it was due to an 'epidemic' and that wasn't covered. (It was due to my clients cancelling, not the 'pandemic' that Allianz can't even get right.)

Our trip was cancelled because the trip leader developed cancer and has gone into treatment. We were disappointed that the trip had to be cancelled, but we hope the trip leader will have a full recovery. We were happy to have purchased the flight insurance. We would recommend that all travelers get flight insurance.

I called to ask questions and the customer service representative was very knowledgeable. Also applied for reimbursement for trip cancellation and it was very easy online. I received the money within 2 weeks! I will definitely stick to Allianz in my future trip insurance needs. I will highly recommend it to family and friends.

We had to cancel our flight plan due to an unexpected illness that lead to hospitalization. We had purchased the travel insurance through Allianz. Their reimbursement process was easy to follow and the refund was made in a timely manner.

Trip cancellation due to surgery recovery. I felt that you were very responsive and timely with my situation. Getting you the verification needed for my situation was relatively easy and I felt you trusted my information which I appreciated. The only thing I wonder about is that my actual ticket wasn’t cancelled tho’ I got the refund. Was there some way I was supposed to do that?

Refund on policy due to cancellation of flight. Had to cancel flight due to coronavirus and my health issues with COPD.. My doctor had suggested that I do not travel to the Philippines during this crisis with coronavirus, because of my age and COPD, which is very chronic.

We found Allianz to be communicative and prompt. We were contacted in a friendly manner, and all explanations were easy to understand. The forms required were easy to complete and the associates were most helpful. Reimbursement was received in a timely manner.