Allianz Global Assistance Reviews

Hello. I wanted to thank you for your prompt refund. It did take me some time to gather all the documents you needed but once I had them handy it was easy to upload and you honored your commitment to the policy. Thank you so much because having the insurance really takes the worry off of losing money on travel arrangements made far in advance, and as we know, life happens!!

Claim process straightforward and uncomplicated. Courteous customer service when I needed to contact them. I received my claim check within ten business days of claim being approved. I will definitely purchase this travel protection insurance next time I fly. I am very satisfied with my experience.

The total experience was much less complicated than I had anticipated. I feel the claim was processed in a timely manner but I was not given the option to have my refund returned to my credit card rather than having to wait on a check. Overall, the experience was positive.

We received excellent service from Allianz! Much better than working with the airlines directly, like we had to do one time before. I would recommend Allianz to my friends and family. Thank you for your good service.

I rented a car for a trip in Italy and purchased a supplemental insurance policy with Allianz. I caused minor damage to the vehicle and contacted Allianz and forwarded the information to them. Within two weeks Allianz issued me a check for the claim. Their customer service was excellent and the process was quick. Thank you.

My experience with my travel cancellation with Allianz was excellent. My wife, son, and I were traveling to my sister in law's memorial. My son developed a medical condition and could not make the trip. The Allianz website easily explained how to fill out and submit the travel cancellation form and what type of documents needed to be included. This was fairly simple. Afterwards, the review and receipt of the reimbursement check was quick. Great job!

I purchased this travel insurance policy with a bit of skepticism. However, when we actually had to cancel our trip due to my elderly father’s illness, I was pleasantly surprised and shocked at the prompt and satisfactory resolution to my claim. I would highly recommend Allianz travel insurance. They keep their word.

Our Amtrak train was twelve hours late owing to a collision with a vehicle and also because of an equipment problem in the sleeper car.. As a result we had to sleep in the departing station waiting room and missed our appointment at our destination city. I wasn't sure that the delay would be covered; but it was, no hassle at all. Allianz provided what I think was a very fair compensation. In addition, Amtrak gave us a travel voucher. This was a far more satisfactory process and outcome than my recent experience filing a claim on our renter's policy. with a different company.

My total bill onboard was $468.00. I scanned the physician's narrative, billing information and any additional information pertaining to my treatment, plus, pertinent claim forms. It took Allianz approximately 2 weeks to review and pay my claim. I am very pleased with this recent experience with Allianz and will continue to use their services to insure my future travels. One never can foretell what can happen should a travel emergency occur. It is a good plan to have the Allianz folks ready to protect you and your travel investment.

We had a great experience with Allianz insurance. Our cruise planner recommended. Affordable, and very easy to submit claims. Allianz was very quick to review and reimburse. We would recommend anyone taking a cruise buy insurance. Our first flight was delayed more than 6 hours so we submitted small claims as a result of the delay.

I’ve used Allianz in the past and fortunately never had to make a claim. Recently I had an inter-Europe flight canceled due to a “technical issue” and was subsequently booked on another flight from another airport 100 miles away. We missed an entire day in Barcelona. I filed my claim as soon as I returned to the US. Allianz reviewed my claim and paid for my troubles based on my policy. FYI if you use digital Boarding passes screenshot them for future use ie: claims etc... Thanksgiving Allianz.

The service and response to my questions and refund was exceptional! I was truly expecting a fight to get my money back from a cancellation because of a hurricane. They told me how to file. I sent in the trip facts and they refunded me when the hotel refused to give me my money back. In the time limit, they quote on their site. Now how wonderful is that! I would recommend them to everyone. No one ever wants to cancel a trip but if you have to, this is the company to do business with. Happy in Jersey...

After a wonderful week in Mexico, I fell and broke my wrist at the Cancun Airport. Allianz was quick to pay me the amount I paid the ambulance, doctors and hospital since I had to pay with the total with my credit card. This accident could have ruined a trip for me but Allianz saved my memories of the delightful trip (except for the broken wrist). Thank you, Allianz.

Allianz has a very straightforward process for filing insurance claims. I heard back in a matter of days. The staff was very professional and clear in what I needed to provide. After clarifying information, they paid for the claim. Just like that! What a relief after an unexpected setback.

My trip was delayed by a typhoon in Asia and Allianz customer service answered my international phone call and was very helpful. Filing a claim when I returned home was very efficient, there were no further questions on the claim and the check for the full amount of the claim arrived within 10 days.

I got fast, courteous and knowledgeable service. I couldn't be more happy with this company. They give me peace of mind when traveling if something goes wrong. I would definitely recommend this company to anyone and I will definitely be using them again.

Medical bill from cruise - acute illness. I had no difficulty completing claim online and attaching documentation, although I wasn't sure at first if the documentation uploaded properly. Soon, I received confirmation email that doc was received and claim was being reviewed. Received check within the specified time frame. I was happy with the process. Although no one plans on getting sick on vacation, it was nice that the trip protection insurance worked as it should. I always get trip insurance and this was the first time I actually needed to use it.

Was very easy to file the claim, and the response time was remarkable. We uploaded our documents to verify, and within days we had confirmation of claim being accepted, and a check being mailed. Highly Recommend, and we will be using their services and products again on our next trip.

I've been using Allianz global assistance travel insurance for several years now. Their rates are extremely competitive and affordable, it's simple and easy to purchase a plan online or with the customer service. Besides the peace of mind that I receive every time with them covering every aspect of the travel, The one time I actually needed to use the coverage for a medical issue they were extremely helpful, they followed up with all of the developments, and most importantly, the aftermath of the incident which included reimbursement for medical expenses went extremely smooth and easily, no hassle, no questions asked. Highly recommended!

Easy process, nice people and fast conclusion!! Was so thankful I opted for this insurance when purchasing this trip with my elderly mother. I enjoy giving positive feedback when I’ve had excellent service.

Thank you very much for the quick turnaround of processing my claim. The check arrive quickly and this was much appreciated. The online process was seamless and I liked that I could fax you the documents needed for my claim.

I have over the many years of my travels purchased various travel insurance, but by far this has been the best company ever. After my wife and I took sick on a cruise in Italy we amassed medical bills of $3,045.00. The next day after we arrived home, which was a Sunday, I filed all the medical forms, including proof of payment, via email. Four days later on Thursday evening, I received a notification, the the wire transfer had been sent for the full amount so that I could immediately pay my credit card company. This is incredibly fast and so much appreciated. My friend, who was also on the same cruise had a $5,950.00 medical claim to a different travel insurance company, as of date 2 weeks later still has not heard anything. Without question, Allianz is the ONLY Travel Insurance company I will ever use. I don't think one could find a better and more responsive company than Allianz.

I bought a travel insurance policy from Allianz for a recent trip to China. During my trip, I got a severe and protracted case of food poisoning, which required me to seek treatment from a local medical professional. Upon my return, I submitted my claim to Allianz for reimbursement for medical treatments and medications, for which Allianz paid me in full within 10 days. They were very easy to work with, both in obtaining my policy and processing my claim.

We had to cancel our planned trip to Disney with our young son (who fell very ill 2 days before). Thankfully Allianz helped us with not losing the flight costs - very smooth, painless process. Thank you for having our backs.

Customer Service told me that my claim would most likely be denied. I was pleasantly surprised when it was approved and paid in an amount more than was expected. Past experience with Allianz was also satisfactory. I would recommend them.

We had to postpone our Disney vacation due to illness and we were sent a direct deposit for the claimed amount within a week of filing our claim. We are very satisfied with our experience and will definitely use this service again.

Traveling to the Mayo Clinic in Rochester from Alaska for needed surgery. I opted for the Trip Insurance and was very happy with the quick service and refund I received when my husband became too ill to fly on our scheduled flight date. Received a refund within 10 days helping us afford another flight to return home. Thank you, Allianz.

I had to cancel my travel plans due to an injury my son sustained playing hockey. The claim process was quick and easy. I appreciate all the help your staff gave us. I liked being able to check the status online.

Easy to understand and complete the documents to file the claim. The service was prompt and to the point. There was no delay in processing the claim. I would use your company for future needs. I can recommend your company to friends and family.

The claim process was extremely easy. I had to cancel my trip last minute due to a family death and I received a full refund. I appreciate this service and for making the claim process so easy during this difficult time. I definitely recommend getting this insurance for any trip!

I was pleasantly surprised by how quickly and completely Allianz responded to my claim. I expected this would drag out forever and they would request almost impossible-to-get proof. But a check arrived in the mail even before I had gathered all of my documents! We had to cancel our flight due to a family member being injured and expected to die. I was in the process of contacting the physician and gathering info, but it wasn't needed. I would definitely purchase trip insurance again through Allianz.

The people on the phone are outstanding. I'm still waiting to see what happens now, when the hospital in Adelaide sends their bill (if they do send it). The customer service is excellent - the people on the phone made me feel cared about.

Due to illness needed to cancel my parents' tickets. The process was simple, online, and very efficient. Got the approval fast, and the check within the promised window. For sure I will buy insurance next time. It is really peace of mind.

We had a lot of trouble on our trip to Europe and had many expenses because our flight was canceled and we got to Europe 2 days late. Allianz was very responsive in sending us a check to cover our expenses. I would use them again.

I had 2 claims pertaining to the same event. The 1st claim ** (for train tickets) was paid within days. The 2nd claim was held up for additional evidence. When I called I was told by Maria that the 1st claim settled quickly because it was reviewed by "the computer" but the 2nd (again, it's all related) was reviewed by an adjuster and I had to submit rather personal information about why my husband and I were unable to travel in order to process this 2nd claim. It begs the question... why was the "computer" satisfied enough to process my first claim, but I was questioned about the 2nd claim and forced to produce personal information proving the validity of my claim? I eventually was paid for both claims, but I doubt I'll purchase this insurance again.

When we had to cancel our plans to fly out of Miami on a trip to Europe, due to Hurricane Dorian, I never thought we would be able to get our money back on some very expensive tickets. But we did, thanks to Allianz. Process was easy and quick, and I will never travel without this insurance again.

My experience was great! I insured our vacation to Kauai, not expecting to need it. Well, 5 days before we were scheduled to get on that plane, my husband was told by his cardiologist that he could not get on that plane to an island in the Pacific. He needed a procedure (angiogram) done in his heart. That night I made phone calls to cancel our vacation. One of those calls was to Allianz. The gentleman I talked to was so good, he listened to my story, he was very comforting, said I didn't have to do anything right now. That I could submit the information after my husband was feeling better. I did what he told me to do. I received my full reimbursement yesterday. Thank you Allianz.

Everything about my insurance worked out as expected, and the reps went above and beyond to fulfill and expedite my claim. The last thing I needed after a physical emergency was a problem with reimbursement, knowing I was supposed to be covered. The airline was less than helpful, but once I called in to a rep at Allianz, I felt valued and had my doubts negated and my issues resolved. The online claim process was very easy and quick, with confirmation. The claim was resolved in less time than stated, and in full, with no hassles or obstacles. Thank you!!

My husband became sick at the last leg of our trip and was prohibited by his doctor from flying for almost a week. We had to change our plane reservations and extend our rental for an additional 5 days. When I called Global Allianz for help with filing a claim the representative I spoke to was very helpful explaining how to file the claim online. The actual online filing process was very easy and the response time was very fast. I received an acknowledgement immediately and a check was deposited into my account within a few days. I often wondered if the insurance was worth buying and now, after actually needing it, I am convinced that it is! Thank you for making a problem easy to solve.

We Filed two claims covering two flights to and from CA. that were cancelled because of medical events prior to the flights. The claims were electronically submitted with required back-up documents and completed within the prescribed ten-day processing time. Reimbursement for the insured amount was received, in full. Thank you

Well in Florence Italy I tried, without success, to talk to Allianz. My wife had become ill and I needed to find a doctor. The Hotel in Florence helped me locate a doctor who came to the hotel room to treat her. On the good side, my claim was processed quickly.

I am pleased that I was able to obtain a refund after cancellation of a flight, using flight insurance was one of the better decisions I made, and I will do it again and refer others, thank you for your quick response.

Beyond awesome to work with compared to your competitors out there who go out of their way to deny claims that are valid. Website easy to use; quick turnaround on check. You guys are the best in how you handle claims and respond to customer issues. Thank you, Larry.

I was very impressed with the ease of making the claim and the fast service. It was easy to make the claim and submit the required documents. Although I was told I'd have to wait between 7 and 15 days, my refund was in my bank account almost instantaneously!

Airline Ticket Refund. Being the first time that I had bought insurance for a trip, I was very happy with how my refund was handled. It went very smooth. And it was done in a timely fashion. The website was easy to use and uploading documents for also easy. Thank you.

My daughter visited the emergency department of her hospital the day before our family trip, and was told not to fly. We submitted our claim with documentation from the hospital release form, and received payment within about four days. Amazing!

Had a awful health issue come up about 6 weeks after we booked a wonderful trip we were so looking forward to and now am unable to travel for months!!! Hotels are easy to cancel usually 48 hour policy hit as well all known flights are not so easy. I always buy this insurance just in case!!! And luckily till now never had to use it. Customer service are very nice and the process for the claim is easy. They got our documents and doctor's note and had a check for the full amount we would have lost in the mail to us within 1 week. For the full amount of $1065!!! ESP being sick and missing work now as well. I could imagine being out over $1000 and right before Xmas too!!!! This ins is great coverage and worth the money always Bc you never know. I’d rather waste $69 the be out over $1000. I highly recommend to everyone!!!!

We have submitted two claims to Allianz this year, and with one the exception, received excellent service. The exception was one inpatient service representative who incorrectly told us that our insurance would cover only the cost of our airline tickets, not any prepaid and nonrefundable deposits/purchases as stated in the policy. After rereading the policy, I called back and got a service representative who knew was extremely helpful. This claim was very complicated because we used multiple credit cards to secure multiple reservations. The second claim was a simple medical bill, and Allianz paid it within a week of receiving it.

We were obliged to cancel our recently planned trip due to illness. We submitted a properly documented claim and were agreeably surprised to receive reimbursement considerably faster than we had expected. Thank you for your efficiency. We shall certainly use your services in the future.

I had to book travel insurance before and this was the first time we’ve actually had to use it. Allianz made it so easy when we needed it the most!! My daughter had an unforeseen medical emergency and we had to cancel our trip a day before our trip. Allianz made our experience with travel insurance fast and seamless in a time when everything else was unknown. Thank you!!

I was very pleased with the swift response and handling of my claim. Upon purchasing my plane tickets early some months later I discovered that I had to go through a long medical treatment where I had to cancel my trip. I would definitely recommend getting trip insurance.

Very fast and nice service! I would highly recommend this company. Put funds in my account very fast! All of everything was very simple and fast. Was able to do everything online. Thank you for your service. Kathy

Excellent experience! I had to cancel my trip as the event traveling too was canceled. Great service when calling to inquire about reimbursement, provided step by step instruction, online process was user-friendly, receipt of the reimbursement arrived within days.

My trip had to be cancelled as the person I was going to visit needed to fly home since his mother had been hospitalized unexpectedly. Allianz made the claim process super easy and honored the claim. This is the first time I’ve ever had to file a claim but I will keep using Allianz based on this experience.

Excellent service. I was dreading the paperwork, wait time. It was pretty simple, and the money was in my account in a couple of days. Glad I had the coverage! (Don’t know what else I can say about it. It did what I expected.)

After my wife broke her foot I had to cancel my trip to St Maarten. Allianz refunded my airfare without any issue whatsoever. I was a bit skeptical prior to this encounter wondering how this would all turn out. I am extremely pleased with the way Allianz handled my claim.

I will greatly recommend, best and trustworthy. I booked a return to Houston but was unable to make it due to work but I bought Allianz insurance and was refunded in full in less than two weeks. Five stars. They also have a wonderful customer service, answered all your questions. Great service.

We had planned a trip to Cabo and bought the insurance, just in case. Well, one week before our trip, my mother had to undergo open heart surgery, a stay in the ICU, additional days in the hospital, then a trip to rehab. We were able to use our insurance to replace the price of the plane tickets. I needed to get documentation from the doctor and hospital, but that was easy enough. It worked out well, except we didn't go to Cabo!

My trip had to be canceled due to medical issues and hospitalization. Allianz sent out the reimbursement immediately so that I could pay my credit card on time. I will always be sure to use Allianz in the future. Thank you.

I am very pleased with Allianz Insurance. The speed, professionalism and accuracy in handling this claim gives me a lot of faith in the company. The agents I spoke with were very helpful. I will use this company again and recommend them to my friends and relatives who travel.

We submitted our claim with supporting paperwork and a check arrived very quickly. Getting insurance was a great peace of mind, we do it for every flight and the price is very reasonable. I can't believe how easy this was. Thank you.

Process of filling out claim was easy via app or online. Quick response and ability to track progress was nice. More options to choose from for issues would be helpful. Claim did not pay out as much as expected but given the cost of policy vs reassurance of some insurance still makes it worthwhile. Recommend for any traveler.

Allianz was quick to send me a check for the cancellation fees and fees charged to book my flights using miles for the ticket. I never book trips without booking insurance through Allianz to cover the unexpected. Thank you, Allianz. John

I usually do not purchase travel insurance, this time I did and I cannot tell you how much I was satisfied with the service I got from Allianz. I can easily tell you that you won a new customer and from now on, I'm definitely planning to use Allianz for any types of insurance needs.

I was so impressed by the ease of filing, the customer service access and help and the speed of the claim check being received. Thank you very much for your help during a especially difficult time due to the passing of my mother.

It has been a week plus since the claim was filed and still no refund or any communication as far as status - very disappointed. My reason for cancelling the trip was a serious illness that my mother has - I just did not expect to have this insurance worry on top of my very serious concerns about my mom. Thought this would be a slam/dunk - not the case.

I filled a claim and in continue of same medical issue, I filled another claim 2 months before. In overall experience, employee never give right information to customer, no communication happen between employees, never get documents on time even I sent them. No easy process to get claim refund. Their long waited claim refund is frustrating. Long phone call wait on customer care line.

Very please with the fast turnaround time on the claim quick process. I would recommend this service to anyone seeking to add travel mk insurance. Travel insurance is worth the extra investment. Great company to work with

Due to plane trouble in CS my plane was delayed. I tried to get American to put me on a different plane so I could fly to my destination where care was located but they would not, finally they sent me to a different airport so I had to rent a car and drive to pick my car up after my class the following day. My insurance paid for vehicle and gas, worth every penny.

I purchased a ticket in July of 2019 for a trip to Dallas in Nov.. I also purchased the insurance available through Allianz. In Oct. I started having stomach issues. My Dr. wanted to conduct a test which was going to be unpleasant, possibly painful. The testing was going to be performed at the same time as the trip to Dallas. I cancelled my flight and gathered up all the paperwork I had regarding the testing and asked my Dr. to write a letter to Allianz also. I spoke with an agent at Allianz, explained to them what I was doing and they helped me fill out the claims forms. Long story, happy ending... I received my reimbursement the other day in the mail. Thank you Allianz. Laura

Our luggage was lost for more than 24 hours and we were reimbursed $150 for the inconvenience. This amount covered the cost of new bathing suits and sunscreen which were in the luggage that was lost. I would recommend getting insurance for just this instance.

The request was easy. I was able to submit the request either online or call and speak with a representative. I choose to utilize the website. Their site provided clear and concise directions on what was needed in order to complete the request. Per the website I would have a response back in 10 days and I did.

I filed a claim after we had a few issues on a cruise we were on. We had some travel delays and some missed port of calls. The process of filing a claim was very simple. The one time I did need to call to ask a question they were very friendly and payment was received in a relatively quick manner. Will use this insurance in all future cruises.

Because of a serious injury to my hand/wrist, I was unable to keep my flight from SAN to ORD. Allianz Insurance was quick to reply and advise me on how to make a claim. Although I have not received my refund in the amount of $349.60, Allianz has told me that I will receive it in the next few days. So far, I have been very pleased with their responses and cooperation. I'll be even happier when I receive my check! :)

When our plane was delayed 10 hours, causing us to miss our dinner event that night, I was able to get my claim settled very easily. The process was easy to do on my phone in the airport, and we had our refund for the event tickets before we even got home from our trip! Well worth the minimal cost to protect our trip.

I don't usually pay for added travel insurance when I book flights. I'm thankful that I did for the trip I had booked to Louisiana this November. I unexpectedly had an injury before the trip and was unable to go. I was able to submit a claim through Allianz and received the full purchase price of my Delta airline ticket back with very little effort on my part. The claim form was easy to complete, and my refund was sent to me by check within a short amount of time. I was pleasantly surprised with the clear communication and responsiveness of Allianz and would use them for travel insurance again in the future. Thank you.

I've used Allianz for many years of traveling. The products they provide are outstanding. It makes a big difference knowing and having confidence that I have the right coverage when traveling. I actually had to file a claim and the process couldn't have been easier. The forms were easy to fill out and uploading supporting documents was a breeze. Thank you, Allianz.

Initially I asked Allianz team members questions about policies and seemed to receive different answers. I purchased a policy anyway. We encountered difficulties on our trip, and Allianz was alerted to our distress by way of family stateside since we had a limited data plan. Thankfully we were able to resolve the situation on our own, but it was comforting knowing that Allianz was ready to help.

I am very pleased with the quick replies and attention paid to my submitted claim #**. My check arrived much sooner than I expected and in the full amount. I will definitely be using this travel insurance in the future. Thank you!

A pleasure to have Allianz. Their follow up and incredible fast resolution was fabulous. I will always use Allianz for my trip plans. I will also tell all my friends who are traveling to make sure that they use Allianz.

On Oct. 30 I filed a claim for expenses due to a trip delay. I had a bit of a challenge using the internet filing, but a phone call to Allianz got me back on track. I was treated respectfully on all the calls I made. My claim was paid in just over a week's time. I will use Allianz again.

Our first experience with using Allianz couldn't have gone any smoother. We had to cancel our trip about 5 days before we were ready to leave. Fortunately, we bought travel insurance. We submitted all the necessary documents and were refunded the amount of our flights. Thank you, Allianz, for making this a smooth transaction.

Thank goodness we took Allianz travel insurance last January for an upcoming trip this month. One never knows about the future and my wife had been scheduled for cataract surgery a day before our planned trip. Doctor was emphatic that air travel would not be allowed for a while. Our claim was paid for in 24 hours. Thank you, Allianz.

I flew from Syracuse, NY to Florence, Italy for a week, and then to Boston, MA for the weekend, and then home to Syracuse. I had Allianz coverage during that time. My baggage was delayed for four days from Florence to Boston, and didn't arrive in Boston at all. I submitted a claim for $646, consisting of clothing, makeup, and toiletries. I was told that the coverage was $800, l so I was expecting full reimbursement. I received a check for $100. I called to find out why. The agent said that the $800 maximum is just on the outbound, and that the maximum baggage delay coverage was otherwise $100. I explained that Boston was not home, and that I was still traveling. She said "read your policy", and said only the first outbound had coverage of $800. This is totally unfair and wrong. All I had were the clothes on my back.

Our flight left late, which Spirit blamed on different reasons at different times in the process, none of which they were responsible for of course however, it caused us to miss our connection. We had to get a hotel, eat a couple more meals on the road and pay additional parking. I found it easy to fill out our claim online and submit supporting documents. I was able to come back to the site later and add additional information with ease. We received a check about a week after submitting our claim. Thank you Allianz! Glad we bought our policy... We had a big trip to Africa earlier this year and it wasn't that much more to make it an annual policy so we did since we do travel often. We ended up filing the claim as part of a different trip. After our positive experience we'll be continuing the annual policy next year!

I was very pleased with how easy it was to receive a refund when one of our staff couldn't make the trip. We received a refund in a very timely manner and we would definitely get coverage again in the future. Thank you!

I don't think I ever took out travel insurance, but I did this time. American Airlines let me down when it came time to transfer in Charlotte, NC. Feeling stranded late at night, I took a Lift taxi to get to Asheville. I almost forgot that I took out travel insurance, and then did not figure it would do any good, anyway. But, I was very pleasantly surprised that Allianz not only came through, but the ease and speed of the process was amazing. Thank you, Allianz.

I experienced breathing problems and lung congestion, so needed to seek immediate medical attention in Singapore. I received on-site nebulator help, and left with needed prescriptions. I called Allianz in advance to give a heads up and was giving excellent customer service. The rep emailed me the claim form and explained the process clearly. She was incredibly helpful. I submitted the form and received the reimbursement right away.

When it became evident that I would need to cancel my upcoming trip to California due to the mandatory evacuations of the area I then contact Allianz. canceling flight. I was told to go to the website and provide the necessary information to cancel my flight. I am very pleased with the quick response in expediting my request. Thank you.

Excellent service, simple form to fill out claims. It took no time for us to receive the refund after we submit the form and necessary documents. We certainly will use this company when we travel in the future. And will recommend to our family and friends. Thanks, Allianz.

My weekend in Sonoma, Ca was cut short by the recent fires. The Santa Rosa Airpot closed, forcing my group to drive back to So. Cal. Thank you, Allianz, for helping to make a bad situation better. I am very grateful.

My father passed just before my mom and I were intended to leave for Greece. The submission was simple and the refund was quick. I highly recommended guarding your travel with this group. Should a problem arise, they are easy to work with!

We purchased your travel policy for our recent trip to Florida via Amtrak. On the return trip, we got off the train in NY and took a cab to take us to the bus pickup for the last leg of our trip back to NH. The cab driver depended on the GPS map in his cell phone to locate the pickup point. He dropped us off almost two blocks away, arguing that the phone was right. As a result, we missed the bus that is only once a day. We we were stuck in NY overnight and had to get a hotel room, which was fairly expensive. Once home, I reviewed the policy and filed a trip interruption claim. I provided the hotel receipt and within a few days, our claim was paid 100% via electronic deposit. I have never had any insurance claim paid that quickly. We will never travel again without buying this policy. Highly recommended and very reasonably priced.

Thank you for making it easy. I had to cancel our trip because of foot surgery. Your team was great. I received a refund within 3 days. I have never been so satisfied with trip insurance in the past. Thank you again.

Working with Allianz was hassle-free. Requested refund due to my daughter's schedule change. Called customer service, as I could not locate original email with policy number. Representative helped me find policy # with ease and directed me to their website. From there, it was simple to fill in required information & submit documents. Will continue to purchase insurance for future train travel!!

Allianz was very understanding of a recent family event that required me to cancel a trip. These things are never easy and Allianz helped me focus on the important family matters at hand as opposed to providing reams of detail regarding the need to cancel my flight. Thanks for the understanding and quality customer service. Not all insurance carriers have this kind of customer-oriented culture.

I had to reschedule a Jet Blue flight due to family emergency; so relieved to have purchased insurance through Allianz -- they responded promptly and I received payment for the original amount of my flight! I will always buy flight insurance in the future because this experience was so easy. Thanks!

I was given very descriptive instructions to filing a claim online, the customer service representative was very kind and knowledgeable. The online form was very easy to understand and navigate. I was told my case would be reviewed within 10 business days. Not even a full week later a refund check was in the mailbox. Would recommend this insurance to anyone traveling.

I had to cancel my flight due to medical condition. My claim was processed within a week of submission and I received a full refund of my air fare! I was very much surprised! I would definitely recommend this company!

The service received on processing this refund request was outstanding with efficient and quick processing, the online process was excellent and the refund check was received quicker than expected. I recommend Allianz for all my travel insurance needs.

Allianz did a wonderful job with my treatment as well as my medical evacuation. Allianz settled more than half of my hospital stay before my discharge. My medical evacuation was well taken care. I was able to go through airport with assistance. With business class flight, it made my pain more bearable. The transportation to/from airport were very good as well.

This was my first experience with trip insurance and the process was very timely and clear. I needed to cancel suddenly since both my children were sick, I talked to a representative on the phone, she set up my claim, explained the documentation that I would need. I submitted the documentation the next day and was refunded 3 days later. I was very satisfied with my experience.

I’ve been using Allianz travel insurance for many years now and, for the first time, had to cancel an airline trip a couple of weeks ago due to illness. The process of reimbursement of the non-refundable fare was efficient, quick and I got the refund check within a week after submission of claim. Up until last year when I travelled globally for work and my employer did not pay for travel insurance, I’d always pay out of pocket to get the insurance as it protected the fare, baggage and Would also assist with medical support. Would recommend this entity to all travelers!

We had a sickness while on our trip. We submitted our claim with receipts needed and we got information back promptly and were reimbursed the costs of the doctor bills and medicine. It took less than 2 weeks to get everything complete after we got our receipts from the trip.

Amtrak Cancellation. Very helpful with providing direction and what to do with canceling trip due to work. The Customer Service was informative as well. I will use service again if needing to travel. The process was extremely fast and efficient. Thank you!

I was extremely pleased with how easy it was to file a claim. Everything was submitted online. Even more pleased with how quickly my claim was reviewed and how quickly I received a check in the mail. Thank you! I will definitely buy your trip insurance again. Although I was disappointed that I had to cancel my trip due to health-related reasons, it definitely helped that I didn’t forfeit the money I spent for travel.

I filed my claim in the afternoon around 1:30 pm with documentation. In 2 hours I had an approval email and the money was in my bank account the next morning. Great customer service and I will recommend Allianz to all my friends!

Still trying to get claim settled. They do not have payment records but I paid them on the same order. Much to do to get a claim acknowledged. Not easy or fast. Frustrated. I feel like it should be easier for the insurance to solve this. They certainly make it easy to pay the premium.

The service was excellent. My claim was handled promptly. Handled well and easily, and efficiently. I was pleased and satisfied. The claim was paid promptly. Filing the claim was simple. Website made the process easy. I appreciate the ease of the whole process.

Excellent customer service??? I had several questions about how to file a claim and spoke with 3 service representative who were all very helpful. When I had trouble filing the claim on line the rep took all information and filed for me. I will definitely purchase again.

Customer service was exceptional. However, the insurance in self I was not pleased with. Partly my fault? I should have read the small print. Insurance cannot be used if your trip is canceled for any other reason then sickness, death, you must visit a doctor and have documentation of that visit for the insurance to go into a fact. I booked flights for my 90-year-old and 92-year-old mother and father-in-law and they could not come. I did not know you had to have doctor visits Documented as to why they could not travel. The customer service I received was exceptional but I feel the product is very misleading.

Very pleased with the quick turn around on the refund and the paperwork was simple to fill out and submit. I am glad we opted in for the insurance. I would recommend to others to make sure they opt in for insurance.

Mom was in the hospital a month prior to her grandson's wedding which she hoped to travel to - however because of new medical problems she wasn't able to make trip - thank you so much for making the refund process so painless and straightforward - am VERY IMPRESSED and will use your insurance company again in the future - A++++++++++ web process and customer service - ty ty ty xoxox daughter Susan

I purchased Allianz insurance in case something happens where I need to cancel my flight. Then something did. The entire reason behind this trip was to visit my girlfriend but her grandfather passed away. The funeral was scheduled for 4 days across the country after the time of death which was when I was visiting. Thus the flight had to be cancelled. Allianz did not believe this to be worthy of an approved claim so Allianz really doesn't care if someone dies that isn't directly related to you. I will never conduct business with Allianz again and will make sure everyone I know does the same. Except for her grandfather of course cause he's dead.

Installation of LG 65"OLED TV by Moses ** on 11/8/19 - This installer was quite knowledgeable and quite friendly. He really knows what he is doing. He took the time to show us how to properly use the remote controls for both pictures and volume. He has all of channels on board and so far everything is working quite well. I would certainly recommend him. Robert

We recently booked a trip from Barcelona, Spain to Orlando, FL on Aer Lingus. Their site offers an option to check for travel insurance which we did and paid for. However, when the policy was received and reviewed It states: "for the purposes of this insurance you are deemed to be a Spanish resident." Of course we are US residents as was obvious with the information provided to the airline. The policy number is not recognized in the US and we are unable to contact anyone in Spain for assistance. Therefore, we will not have insurance nor will we have a refund for this policy. I would not recommend selecting this insurance when traveling internationally.

On a recent trip to Europe, my flight was cancelled. I was one of the lucky ones who was able to rebook on a flight the next day. The airline had already taken my luggage and said that it would "follow me" on my newly scheduled flight. But that didn't happen and I had to wait 2 more days after arriving before my luggage caught up with me. The delay in the flight was a hassle and then the days without my clothes or anything when I arrived was uncomfortable as I had to spend time in a different country getting necessities. When I returned home from my vacation, I filed my claim for the problems with the trip and Allianz processed everything like their policy promised. It was quick and a lot easier than getting my luggage back! I've used Allianz for several years, I recommend them to all my friends who travel.

I have always purchased an Allianz travel insurance policy when I've flown. I had to file a claim for the first time for my latest flight. My experience with Allianz couldn't have been better. Filing the claim was easy, I reached customer service quickly and the rep conveyed clear instructions. My claim was filed almost immediately and the check arrived about a week earlier than I expected. We never know what to expect and Allianz made changes I couldn't have anticipated much easier on me. Thank you Allianz.

Thank you for your quick refund on the Philadelphia train ticket. This insurance is definitely worth the purchase for anyone that is a business traveler! As sometimes itineraries change or things happen that causes a trip to be impacted, this insurance is a must.

Allianz provides great travel coverage. You can take out individual trip policies or annual coverage, which I would recommend if you and your family travel a lot. The medical coverage is good if you don’t have global health insurance. The cancellation rider is the most useful if you need to change or cancel your travel plans due to illness or medical emergencies of you or your travel companion. The ease of filing a claim online is wonderful and speedy. If you have all the necessary documentation, your claim is reviewed promptly and you generally receive payment before expected. I highly recommend Allianz for the best travel insurance.

Disappointed in Lack of Response. I purchased your travel insurance because of I a pre-existing medical condition which does not always allow me to fly. When I had to cancel my flight (prior to check in) and tried to place my claim I was met with requests for more information, but I have no idea what that means. So far I haven't seen anything come through.

Got a prompt refund with no hassles. Great job! Thanks. I would definitely recommend this service to anyone I know. It was easy and simple and fast. This was offered to me when I used Hotwire for booking a hotel.

This was the first time I had to make a claim on travel insurance. While in transit, the representative I spoke with gave me all information I needed to proceed with coverage I needed to use and the claim process was easy to complete and reimbursement was timely. I will not hesitate to use your company for travel insurance when needed. The cost of the coverage was also fair.

Just a note to take the time to say thank you for EXCELLENT service from start to finish. We will certainly use this service in the future. It gave us peace of mind for the unexpected. I was pleasantly surprised with the service. Greatly appreciated!! Debra

When I hurt my back a couple days before my scheduled vacation I was forced to cancel the trip. I used the Allianz app to upload the docs I received from Urgent Care (urgent care discharge and the completed Allianz doctor form) as well as copies of my prescriptions. The claim was processed within days and the check was issued shortly thereafter. Very fast and easy. Probably more so because I had the doctor complete the Allianz form instead of having him write a letter. Good thing I sent my son back to the doctor to get him to complete the form!

Much to my regret a reunion with my siblings was canceled due to a very abrupt diagnosis for my brother which resulted in a quadruple bypass surgery. My airline ticket was insured with Allianz and after a claim was filed a refund was very promptly paid. I could not have been more pleased with how my experience with Allianz went.

Useless. Never pay claims. Customer service incompetent. Milk you for premiums. Dont believe the advertising. They dont pay out, and simply wait out until you pay them. Informed the ombudsman. Lawsuit pending.

This was our first travel insurance claim and I was somewhat apprehensive, but the process was extremely professional and efficient. We filled out the online claim form and received immediate confirmation, then six days later came an email assuring us that the claim was approved. Although we were told to expect a delay of up to 10 days before receiving a check, it arrived only four days later. Very impressive!

I recently had to cancel a flight, and luckily bought the travel insurance offered by the airline for a nominal fee. When I contacted Allianz about the claim process for the cancellation fee charged by the airline, the agent thoroughly explained the process and what supporting documentation from the airline I'd need. Filling out the claim form on the Allianz website was easy, and straightforward. I was notified within only a few hours (not days!) that my claim was approved and I received my check very quickly. Great customer service!

Flight change. l do not normally purchase trip insurance thinking I would not use it but it popped up with my flight plans and I decided maybe I should get it. Never thought I would have to use it but we are very glad we did!

It was easy to contact them and get the information they needed to process our claim. So glad we did insurance! Payment was quick. I would encourage everyone to take out the insurance- well worth it. We generally do not buy any insurance for travel but we will from now on.

I broke my ankle and wasn't able to travel and got a refund with ease. Just sent doctors note and filled out form and was given status of my claim and when it was processed. It was direct deposited the next day.

I needed to change my flight due to a medical appointment and your staff politely directed me to your website, letting me know that would be the most expedient way to get a claim considered and answered my questions. They were very helpful and I appreciated their feedback. Your website was reasonable to navigate and I was able to make a claim. Thank you very much for all of your assistance.

When I called the 800 number for Allianz for information about filing a claim for damaged baggage, their service was very polite, efficient, and knowledgeable. The claims representative advised me to scan or fax the online claim form that had been denied by Delta Airlines. Then Allianz stepped up and covered the claim in a very timely manner.

The website was very easy to use. Allianz responded to my claim very quickly. I have never used this service before, but will consider it again when I have a trip that I am planning. My refund was mailed to me in a timely manner too. Great experience.

We had a death in the family and Allianz was very accommodating in refunding our flight costs for a flight we were planning to take at the time of my mother-in-law’s passing. The entire process was completed easily online and the refund was sent to us in a very timely manner.

My dad turned 90 and we wanted to give him a trip to celebrate. Unfortunately, he became very ill 2 weeks prior to his trip and was unable to travel. I had to cancel the tickets for him and his caregiver. It was easy to use the internet to file a claim. Very fast and complete service. Would certainly purchase this insurance again.

My claim was easy to submit and the response was timely. Additional documents were requested and added with ease. My claim was approved quickly and the money was in my account even faster. This is a service that I would definitely pay for again.

My Dad was in Hospice Care and not doing well at all. I appreciate being able to cancel my flight and get my money back. I was able to spend time with my Dad before he passed away. I actually received the check in the mail for my flight the day he passed away. I always purchase trip protection in case an event like this comes up. Allianz Travel Insurance was great to work with!

I buy insurance all the time, and this is the first time I had to use it because of a knee replacement surgery which prevented me from flying at the scheduled time. Allianz was easy to deal with and refunded my money in full.

On a recent trip to Europe my new luggage was damaged beyond repair. I contacted Allianz as soon as I could was very happy that my claim was processed very quickly. I would definitely recommend Allianz for travel insurance. Thx!

My experience with Allianz Global has been highly satisfactory. Due to a medical emergency, concerning our mother, my sister and myself are not able to attend our nieces wedding. The representatives at Allianz immediately issued a full refund for the ticket prices. They were very understanding and I won’t hesitate to use their services again. David

I was extremely surprised at the ease in which a claim is submitted. I expected pages of documentation and only encountered a few questions. The receipts were scanned in and I received payment within 4 days. This was our first claim, but now we will always use Allianz!

I learned a hard lesson years ago, buy the trip insurance! Allianz Global has come through twice with great service and no hassle when I had to cancel a trip. Easy online forms to fill out and upload. It's worth EVERY PENNY!

A piece of my luggage was lost or stolen in the airport gate area overseas. I received replacement cost for his lost luggage without a hassle. The claim submission was easy and I got quick reimbursement. The cost was so reasonable. Their staff is so friendly. I will never travel again without Allianz Global Assistance!

Unfortunately, we have needed to use our insurance on more than one occasion for medical reasons. It is tedious and time-consuming to get all of the information together, however, Allianz has always been fair and refunded our expenses as we expected.

I dealt with a tragedy on a recent business trip and had to rent a car to drive to another town after my original airport was shut down. I filed a claim for the rental car, took a photo of my receipt, and submitted it via the website in just a few minutes. Check arrived a couple weeks later.

There was no problem in getting reimbursed for a claim we had to make when a service that we had purchased fell through due to reasons that were out of our control. It was easy and Allianz was very prompt, there were no issues whatsoever in them paying out the claim.

My trip had to be canceled due to a wrist fracture and surgery. I was very pleased with how quickly the staff responded to my request to reimburse my ticket. I was also amazed at how quickly it was resolved.

I booked a hotel with Hotwire for the middle of my hunting trip, and as I was heading out I hit a storm and wrecked my vehicle. Fortunately, I protected my purchase with Allianz, and despite all the other expenses, a wasted hotel stay wasn't one of them. Allianz was responsive and I got my refund quickly. I would definitely recommend them whenever you book a room or flight.

My claim was paid! Thank you. This was my first time submitting. My trip had to be canceled due to illness. Usually, I manage to stick by the original schedule. It is nice to know there are options to forfeiting the cancelation fee.

My claim was quickly reviewed and settled within days. I also received my reimbursement within days of filing my claim. The staff was very helpful and courteous. They were able to answer all of my questions. I was very pleased with everything.

The site for submitting the claim is very user-friendly. It was easy to understand, which documents one should submit. The claim was processed very fast, and the money was transferred to my bank account almost immediately. I will definitely use Allianz insurance again.

Damaged luggage. I used the new app and was able to download several pictures of the damage immediately. It was great and response time very quick. I received the check for replacing them within a week. Thank you very much for taking care of the problem and supporting the insurance claim.

I was extremely pleased with my experience with Allianz. Their website was user-friendly and fully explained the steps for filing a claim. I expected a long, drawn out ordeal with the end result not getting reimbursed for our airline tickets. Boy, was I wrong!! I submitted my paperwork online and received full payment for my tickets within 5 days with no questions asked. I HIGHLY recommend this company.

I am very happy with the customer service, clear communication, ease of submitting a claim, and fair outcome of my claim. Would recommend and purchase again in the future for peace of mind when booking pricey flight and months in advance of travel dates.

I travel frequently and buy travel insurance most of the time. This was the first time I had to use it and I was impressed with the speed my claim was processed. I recommend Allianz and will purchase it again.

My wife, who is also in the plan had a medical problem during our travel to Singapore. We submitted a claim and it was approved and directly deposited in our bank. This is really an excellent customer service - GREAT JOB.

I was recently was diagnosed with cancer and know I won’t be able to fly. I submitted my claim and the insurance company was amazing with their response... this experience was awesome and I will recommend them to everyone. :)

Allianz customer service is the best! Every time I called I spoke with someone kind and helpful. They processed and paid my claim quickly and were wonderful to work with. I will continue to buy travel insurance from them for all my trips.

I purchased the flight insurance because it is low price to cover a cancellation. I had a medical emergency and my doctor said that I should not fly. I went to the website to file a claim and found it very simple and clear what I needed to receive my claim. 3 days after I filed my claim I received a email that my claim was approved.

I became very ill and was unable to go on our trip and had to cancel our JetBlue Airlines reservations. Allianz Global Assistance immediately processed the claim and sent me a check. Very impressive service, thank you. I would definitely use and recommend Allianz Global to other friends and family.

I submitted a claim through Allianz so that I could get refunded money back that I had spent to purchase a plane ticket from Montana to Pennsylvania with my own money. My daddy didn't help pay for it this time because I'm a big boy now and I can cook my own tendies, he said. Anyway, they got me my own money back in a very quick and speedy and fast manner so that the money was in my bank account 3-5 days after the claim was submitted by me. Thanks Allianz.

I have purchased Allianz travel insurance numerous times and have made claims twice. Both times my claims have been reimbursed for the amounts I have requested. They are the best. I will continue to use their service whenever I travel.

Beginning with the Allianz rep that spent time on the phone to help me set up these claims and ending with a very fair and welcome settlement I can't say enough about the attention and service rendered. Thank you... Ed.

There was no consideration for who bought the flight, as it was not the passenger. It could've been refunded to the original credit card account but nope - now I have a check I cannot cash because it's in the name of someone I do not know outside of booking their travel to a meeting we are hosting. I'll never buy travel insurance again.

The process for submitting my claim was easy and fast, the claim was resolved quickly, and I got the amount requested without much delay. The cost of the travel insurance was worth it and I would recommend it to any traveler without hesitation.

Global Allianz reimbursed me super quickly for an airline cancelation fee due to illness. The claim was super easy to fill out, they were nice on the phone, and sent me my check immediately. I'm so glad I purchased travel insurance for this particular trip!

I filed a claim and it was handled in a prompt and positive manner for me. I was surprised at the turn-around time being so quick and no additional issues/questions were needed to process my claim. This was the first time ever filing a claim of this sort so I was not sure what to expect. Very pleased!

While traveling in the Middle East in September, my husband came down with bronchitis. We knew he had to see a doctor so I called Allianz to get help. They suggested a clinic close to us in Jerusalem, he saw a doctor and was prescribed antibiotics. The people we talked to at Allianz were helpful, kind, and showed their concern. After returning home I was able to file a claim to be reimbursed through the app on my phone. It was extremely easy and a check was in the mail the next week.

I had to cancel a planned celebration trip with my brothers because one brother became very ill. Allianz was helpful and quick to refund airfare for all three of us after I filled out a very brief form and supplied documentation of my brother's illness. Without this insurance policy, I would have been out a.most $1,500. Hassle free refund - thank you, Allianz!

The travel insurance policy did everything it said it would in a timely and efficient response. I couldn’t believe I had a check in hand in less than one week from my filing a claim. I purchased through the Jet Blue website same time I purchased airline tickets. Very convenient.

I have never had to use flight insurance before. I was shocked at how easy it was to file a claim and get my money back. I was looking forward to my trip and booked months in advance. A week before the trip I became very ill and my Dr said I could not travel. I filed a claim and uploaded the Dr note and had my money in 2 days!!

Due to medical reasons I had to reschedule my flight. I submitted the necessary forms and it was processed in a very timely manner. I received my refund within a week and was very happy. Thank you for making an unfortunate circumstance much better.

We needed to cancel our international flight due to illness. Never having filed a claim before, we spoke to professional and knowledgeable Allianz staff about the process. We downloaded the necessary paperwork, it was quickly approved and the refund was in the bank before we knew it. Thank you for making a difficult situation less stressful.

I called because we had to cancel flights for my son and I from Eugene, OR to San Diego, CA. Several weeks before the scheduled flight my son developed an acute ear infection that ruptured his left eardrum. Without having surgery immediately before the flight was scheduled, the specialist recommended that he not fly anywhere. I called Allianz the next morning and the person I spoke with was very kind and very efficient in helping with the first stage of the process (filing the claim, giving me a claim number, sending me the necessary form(s), and making sure I knew to write the claim number on every document I submitted, etc.). Again I wanted to emphasize that the person was not only efficient, she also asked about my son's condition and expressed concern and kind words. It makes a difference!!!

Suitcase fell on the top of my right foot. Went to hospital for x-rays and treatment. Was amazed at your quick response to my claim. Thank you for your prompt attention. Made my claim after returning from our trip and received a check reimbursing me for my out of pocket expenses today, November 5, 2019.

My wife became ill before our travel and was told by a doctor that she couldn’t fly. Thankfully we had purchased trip insurance through Allianz. We filled out an online claim form and submitted a picture of the doctor’s note. Not long after, we received a check in the mail. This was the first time in our history that we actually had to file a claim on a trip, and to be honest, I expected to get a denial of our claim and run-around. But that didn’t happen. We were pleasantly surprised that the insurance did exactly what it should- and we won’t hesitate to buy trip insurance in the future for this reason.

Allianz was able to help reimburse my claim for the damaged contents of my bag when I was moving to Chicago. There was damage that I noticed only about a month after I tested my electronics that American Airlines refused to reimburse me for under their policy. I'd purchase insurance from Allianz the next time I fly.

My experience was quick and easy. After supplying the needed information regarding the cost of a delayed flight. I received a check to cover the additional cost of the taxi fare incurred. This is the second time I've had to take advantage of the travel insurance and both times it has helped address unplanned flight delay expenses. We will likely use this service again and recommend it to others traveling abroad.

Didn’t think I would ever need travel insurance but very glad I got it. Filing a claim was quick and straightforward. Everything was done online. I had the reimbursement within less than two weeks. I will not travel in the future without Allianz having my back.

Allianz did a great job accommodating my needs. I purchased the insurance on a hotel room in Nashville. I became very sick with a stomach virus and had to go home early. Allianz worked with me to get my refund. They were kind, quick and efficient.

I injured my back a couple months after purchasing nonrefundable plane tickets, hence the insurance. Luckily, this was the first time I hadn’t prepaid the car and hotel as well. With extra medical bills and me working less due to injury, losing the money for the tickets wasn’t ideal. My injury lasted much longer than expected and I was advised not to go on our trip by my chiropractor. I expected phone calls and follow up questions, and possibly having to fight my case with y’all. However, none of that occurred, I simply filed my claim with a doctor's recommendation and received a check in the mail. I don’t normally take the time to write reviews, but I really feel y’all deserve an outstanding one for your services. Thank you very much!

It was extremely easy to submit my claim and I received notification that I would hear a response within ten business days. Imagine my surprise when, a few short days later, I had a check in the mailbox. I couldn't believe how fast and easy the whole process was! Thanks!

So worth my $5! My claim was super easy to file and I had my refund within the week! I recommend this for all! I filed the claim on my phone, uploaded the documents and had the refund within the week.

Extremely pleased at the application process, the rapidity of the claim processing and the check disbursement. I've used your insurance for at least ten years and have never been disappointed. The rates you charge for insurance are very reasonable and the process from start to finish to apply and receive the insurance documents is almost immediate.

The process of filing a claim was very easy. I initially called to file a claim, and the operator told me if I wanted my refund sooner, I should do it online. My claim was approved and the check was in the mail within a few days! Thank you.

I had to cancel my trip abroad. I called Allianz, was given the list of what I needed to file a claim. After filing online, I had an answer within 72 hours, and a full refund within a week. Very happy with Allianz. Will use them again and recommend them to others.

When we had to cancel a trip due to illness, we sent the required doctor information, and Allianz responded quickly with a refund on our airfare. The tour insurance from Trip Mate, on the other hand, is still in the works after almost a month. I am pleased that our favorite tour company is switching to Allianz for future trips.

I requested a refund for a train trip that was not taken and I have not heard a response yet! Trying to be patient! There has been no email correspondence. I will contact the customer service representative to see what happens next.

I was very happy, resolved very fast and efficient, thank you for the service. Received payment in less than 5 days from when I submitted the claim. It was the first time I used trip insurance and will use it again.

This was an add-on trip to a business trip scheduled by my employer. I was worried that the trip might get canceled, so I bought this policy. My trip did get canceled, so I filed a claim and got a refund very quickly.

I have a medical illness which forced me to cancel my flight. I provided the necessary paperwork and it was approved the next day. The following business day, I received a full refund for my flight. During the process, I had some difficulty with accessing my account. I called customer service and the representative was extremely friendly and helpful. I will not hesitate to use Allianz Global Assistance in the future.

Very quick response! Satisfactory handling of my claim, no obstacles or questioning of my documentation. Easy to subscribe to and to file claim. Will certainly use this trip insurance again. Have since recommended Allianz to friends and family members. Being insured made a disastrous flight much less stressful, in retrospect.

Thank you so much for everything! I am very happy with the way in which my claim was handled. I was able to get my claim submitted and paid out quickly and effortlessly online, which I really appreciated. Will definitely be looking to purchase travel insurance with Allianz Global Assistance USA for my future travels.

This was my first time buying the insurance and making a claim. Although it did take some documentation, I found that once I had that done, the process was fairly straightforward and my claim was processed pretty quickly and I was paid sooner than expected. Thanks!

The agent that helped me request my refund due to a family medical emergency was extremely helpful and friendly and I was able to receive my refund within 6 hours of the initial request! They are worth every penny of reassurance that your trip, and unexpected emergencies, will be covered!

I am very happy to recommend Allianz. It was very easy to submit a claim online. And when I had a question, they were very professional and helpful. And the claim was settled very promptly. Overall a very good experience.

We had to cancel a trip recently and I submitted a claim to your company for the non refundable hotel cost. I talked with one of your agents who was very helpful and who got me started on filling out the online claim request. Your service was prompt and efficient. Thank you again for your help --sorry I don't remember the agent's name but I do remember her friendly and helpful service.

My travel companion was in an accident 2 days prior to our departure and could not go on the trip. I filed a claim and within 2 days of filing the claim was approved and I received a check when I returned from my trip. I won't plan any travel without insuring with Allianz! Ever!