Allianz Global Assistance Reviews

You have not honored your obligations. We booked a trip through VBRO to Florida, and you failed to pay the claim for specious reasons when we were not able to go. We have written, called, written, called many times. We are now seeking legal action.

Refund due to illness. Alliance was very fair and expedited my claim within the time period they stated. Your representatives were very kind and courteous and explained everything I had to do and helped me with the process. I would recommend alliance to anyone who needs insurance. Thank you.

When I purchased the travel insurance it happen to be right before the Covid-19 outbreak and therefore I can't give a true statement of the company because I was unable to speak to anyone due to many businesses being closed. I was unable to reach anyone to talk about my claim, however I did receive a payment without any questions asked. I sent in a copy of my receipts and that was it.

My husband had a small medical issue in Australia -- As soon as we returned looked on line --completed the form -- sent in the receipts not only with the claim - but then was told to send it via email. I waited... waited... waited.. Finally we were paid for medical - -but not for our trip interruption expenses -- so I called again -- was told by the representative that it was overlooked by the adjuster-- and they would put it in again -- I waited... waited... waited -- another 2 or so weeks.. Nothing --- so I called again -- got a nice lady who said I needed to AGAIN send the receipts but this time with the claim number on the receipts... So I have done this -- and I will continue to wait!!! Thanks for listening!

I had an unexpected serious health issue develop. Allianz insurance stepped up to the plate and promptly reimbursed me for my airline coverage. It is a relief to work with an honest and responsible insurance company. You can be sure I will use Allianz on future trips.

Allianz processed my claim in a very timely manner. Once I filed my claim they informed me of required supporting documentation and emailed downloadable forms within a few days. After I submitted the required documentation they processed the claim and issued my refund check within 5 days.

My experience with this company was good. They accepted my claim and mailed me a check in a timely matter. I sent them my supporting information. So purchasing their insurance was a positive thing for me. I always purchase Allianz travel insurance and fortunately, I have not had to file a claim with them until now. Thank you ALLianz for helping me through this.

Just follow the steps. I did get reimbursed for what I put down for the air flights which was over $1000.00. I will always get travel insurance for future travels no matter what!

We were very pleased with how our claim was handled. It was worth it in the end to submit our necessary paperwork and needed documentation. For a while we thought our claim was not going to be processed, but it was!!

I submitted a claim on the policy I took out on behalf of my mother-in-law. We could not travel due to my military leave being revoked. My claim was settled quickly, however it has been over 15 business days and hers is still pending. Cheryl ** Claim #**.

After having to cancel my flight due to military obligations I submitted my claim with the required documents to Allianz. I received an email the same day confirming my claim was received. Even with this new outbreak I received a refund for my canceled tickets in about six business days.

Satisfactory service. Allianz cover car damage and also refunded last minute ticket cancellation on time. Now I make sure take Allianz coverage for bag insurance/tickets cancellation and of course rental car. I would be glad if I can get Tesla car insurance at reasonable price.

My claim for three people in the household (annual policy) for air travel cancellation for medical reasons was denied. Another person traveling with us cancelled as well, submitted the same documentation and the claim was paid very quickly. Seems arbitrary, Working on an appeal.

TRIP CANCELLATION DUE TO ILLNESS. My experience with Allianz was exceptional.. From the initial purchase of my policy to submitting a claim was top notch. The customer service was excellent. They reviewed my claim in a timely manner and was always available to answer any questions or concerns. I would recommend Allianz and continue to use them when planning any future travels. Thank you.

I was thrilled to receive $ for my damaged suitcase. Alaska Airlines did not cover any of the damage. Allianz coverage was just perfect after I made the application and submitted the documents required. They texted that they received the paperwork and then send out a check. I was so very pleased.

I buy travel insurance often. I have never made a claim so didn't know what to expect when I had all my non refundable flights canceled and forced to buy a new one and come back to the US. Made a claim and got paid. I'm amazed and a loyal customer for life. I'm grateful it wasn't a medical evacuation or worse case situation but it was a claim and that's something.

I bought my policy way before Covid 19 was even discovered. I called twice before my trip to make sure that my trip was covered due to covid 19 issue and was assured that yes indeed it was covered because my policy was purchased long before covid 19. My trip was interrupted due to mandatory testing of 2 crew members and the CDC issued a no sail order from March 8th to March 11th ending our cruise early. My claim has been denied and I have sent several emails and have had NO responses. When I call no one answers. I will not use Allianz again if this is how they treat clients when they have a claim. I buy insurance so that my trip is insured. It is not my fault that my trip was cut short. Please review my claim since I cannot get anyone else to.

Thank you for not only helping me with information on filing a claim, but for a careful consideration of my health problems. Each time I travel, I have covered the trip through an extra travel insurance. I think all travelers would be wise to use Allianz. Most trips go without a problem, but once in a blue moon, an unexpected problem can occur. I’m grateful for Allianz!

I was very happy to receive a check for the $150 I requested. Allianz was fair and I’ll be happy to use them again. I have been a travel agent for 13 years and I’ll definitely recommend Allianz over other competitors that are denying a similar claim.

We called to inform Allianz about our damaged luggage. The representative was very helpful guiding us through steps to take for repair and submitting claim. We were reimbursed by check in a short time after claim was submitted. We are very pleased and would recommend Allianz to others.

The people that I spoke with were courteous and understanding and answered all of my questions and helped me to complete the paperwork for the claim. And when I called back to ask a follow-up question it was answered to my satisfaction. And shortly thereafter I received a check for the amount of the insured airfare.

Allianz travel insurance purchased at the time of purchase of non-refundable tickets for my wife and I. Our illness (both) about 5 days before departure, and our doctor's advice, required cancellation of travel with non-refundable tickets. Allianz provided provided refund, a little slow, but understandable, due to COVID-19 impacts. Delayed refund did not pose any hardships as we're hunkered down and not going anywhere.

Unable to travel due to recent medical complications, I had to cancel a cruise, leaving from Florida. My plane trip to the cruise ship also had to be canceled. There was no need to fly to Florida if I was no longer able to attend the cruise. Thank you for making a stressful situation bearable.

Trip cancellation. It was easy to make a claim and the processing was quite fast. I got what I was insured for in a timely manner. That was my first experience to actually use travel insurance in many years of frequent traveling and I would recommend this insurance company to my friends.

I submitted my claim online, and it was handled and paid in a timely manner. I was properly updated along the way, and I was not asked for additional unnecessary documentation. I have no complaints with your company. The entire process was easy.

I was very satisfied with my purchase of Allianz travel insurance. The customer services was very accommodating and prompt. I received compensation a few weeks after I submitted my claim. If I received it a little faster It would have been a 5 star review.

I purchased travel insurance with no idea I would have to use it. Thankfully I did, as we had to cut our vacation short by 6 days due to illness. I submitted a claim and promptly received a check for my expenses to return home.

Needed to cancel our plane trip as the Multiple Sclerosis Society cancelled our cruise to Alaska. My daughter and I were very disappointed as we were looking forward to this trip. I am grateful that our air fare was refunded as I am on social security and my daughter on disability. Thank you so much for considering her health status and refunding our money.

We bought our policy last summer. Paid for 108 days. We did not get to finish our cruise. We were told we had to return to the USA. There was no sickness on our ship. We only wanted reimbursement for the taxi ride to our home city and reimbursement for the visas that we could not use. We paid for 108 days and still had 33 days left. There was no reimbursement for the unused days. We paid over $5000 for this policy. I find this unacceptable.

After years of purchasing my travel insurance with this company, this is the first time I had to cancel a trip and file a claim due to an auto accident, my daughter was hurt, it had nothing to do with COVID-19. The company has been giving me the runaround, very un-professional and nonethical, no responses to emails, I have called and talked to supervisors who promise they will do something about it and nothing happens. First they asked for 7-10 business days, then I called, they said 15 business days, then they said 5 more days, it has been over one month now and they refuse to let me speak to a manager, again, no response to email at all. Very frustrating! Never again I will purchase insurance from Allianz and I don't think anybody should there are many other companies out there that would like our business and they will be more professional and not just take our money. TERRIBLE!

I know that there is a high demand because of COVID-19, but I submitted to claims; one through Allianz and one through American Airlines. I’ve already received the refund through AA 2 weeks ago with continual communications. I have yet to receive any refund from Allianz, and only one communication. And that communication happened after I had to call in to get a status. Very poor service!!! My case is cut and dry. My wife needed cancer surgery. I should not be kept waiting like this for a refund.

I had to cancel a work related trip and Allianz promptly refunded me for the cost of my tickets. Would highly recommend them in the future. The refund was processed promptly and showed up in my bank account without having to do anything more than submit my claim.

Took Allianz Global Assistance 1 Month and 4 email and 2 claims for my tickets I purchased with Frontier-Airline to pay back out claim. Why do I have to ask again and again for you to pay us what's ours. NEVER AGAIN!

I have submitted and submitted and submitted the paper work. NOTHING HAPPENS EXCEPT, YOU REQUEST ANOTHER SET OF THE SAME PAPERWORK. I canceled this trip on March 9, 2020 due to my RA condition. I cannot believe how bad your service is. I bought this policy because it covers preconditions. It is now April 24th and I had to try and send another set of paperwork yesteday. Did you get it??

I was happy that I finally received my refund, however, it took a long time and had to send in paperwork a couple times. I know that there was a higher volume because of Covid 19. I would use this company again.

I had reserved non-refundable airfare to attend a conference, and it was was later canceled due to COVID-19. The claims process was quick and easy. Allianz stood by their policy and reimbursed promptly without issue. I recommend them to my friends, and will continue to use their travel insurance. You have won my future business. Thank you!

Thank you for processing my claim so efficiently and sending me payment via direct deposit. I always purchase this travel insurance when I purchase airline tickets on Priceline.com and I highly recommend it to everyone so that we can all have a peace of mind and it's definitely worth it. I really appreciate it.

We had a medical emergency in which my husband was stricken Ed with blood clots and doctor could not recommend his travel on an airplane for at least one year. I submitted a claim and received immediate full refund on our airfare. *****star service!! Thank you for your prompt attention to this matter. Will always purchase your insurance when traveling.

Cancellation of cruise. Carolyn developed a serious increase in symptom of lung condition and the doctor told her no travel for at least 6 months. Allianz handled the claim for travel insurance benefits with courtesy, prompt responsiveness while under sudden increase in their own paperwork caused by the virus problem which caused lots of other cancellations.

I was very happy with their service. They helped me before I bought insurance and helped me pick the best policy. I would recommend to my family and friends, as I already have. I will purchase all my future trips with them.

I booked a ticket for my girlfriend. We are both in the military and she had to cancel my travel due to orders even before Coronavirus took off and despite having my claim accepted and being told a check had been sent, it's been 20 days and I've yet to receive the check nor any response from customer service asking if it could be deposited into my account as I've done in the past.

My mother in law had some health issues that came up last minute and we had to cancel our Europe vacation. They were very understanding and helpful through it all. Made the process simple, starting the form was easy. The communication and status of the order was very helpful, knowing my request was being worked on.

In an industry that can seem tedious and difficult to navigate, Allianz was a breeze. At a time when other businesses are slowing down, I got my payment from my child's cancelled flight expeditiously. Thank you.

The submission process was easy too! Thank you for all your attention to this matter. Much appreciated!!

I purchased this insurance for concert tickets I planned to attend while on a work trip. My work trip was cancelled and the concert postponed all due to Covid-19. I would keep the tickets, but my work travel to this particular location is limited. I submitted images from work communication showing our travel was cancelled, I submitted my cancelled itinerary (hotel and airline ticket), proof of concert ticket purchase, proof the concert didn't happen, and that I still had my ticket. A month after submitting the claim I was asked for proof of purchase and letter on work letterhead.

I bought travel insurance on February 19, 2020 to travel to Israel March 23. Trip was cancelled because I got sick one day before trip, common cold. Submitted papers and appealed rejected decision, still waiting for response. I was charged $380 plus taxes. My name is Marcos **, please help somebody. Allianz is a good company, but no action yet.

I purchased a travel insurance on December 15 for trip in South of Africa. This insurance I purchased was offered to me when I bought my airline ticket online. One would think this would be to cover your travel from any cancellation, regardless of the cancellation. Delta airline cancel the flight, flight within South of Africa get also cancel and booked activity get cancelled. Then what do you do; you're thinking "Oh god I am so happy I bought the insurance" for $120.77 for the travel date between March 27, 2020 and April 13, 2020.

We spent nearly 800 dollars for three Opera tickets for my mother's 80th birthday. We spent over 100 dollars to Allianz Global for insurance for this event, not knowing if her health would change. As it turns out, COVID-19 became a pandemic, and the theater closed, and the performance was cancelled. We submitted the claim and after 2 weeks were notified that even though the performance was cancelled, that they were not obligated to honor the agreement since the insurance did not "Cover an epidemic"? They kept the payment of over 100 for insurance on a performance that is canceled. And they refused to pay the claim. Crooks and liars taking people's money when so many of us have lost income with this disaster. As if I can sue....anyone up for a class action lawsuit?

Rescheduled flight due to health reasons. The staff was very concerned with my health and accommodating my needs. I will always fly Jet Blue because I received the same customer service. I really appreciate the service I received it makes a big differences.

Bought concert tickets through Ticketmaster along with a insurance policy from Allianz. The concert was cancelled due to Covid19. Ticketmaster refunded money without any request. Allianz on the other hand felt they were entitled to keep the insurance policy money, even though there was no event to insure. When I asked for a refund they kept saying they couldn’t find my policy, even though I presented all relevant information. Complete frauds, apparently they can just steal money right from you, without any return of service. Despicable.

I purchased travel insurance to Iceland in October '20. In February it became obvious we were in a pandemic. I refused to take the trip to Iceland on March 10, 2020. By that time a pandemic had been declared and the US wanted all nationals back by Friday Evening, March 13, 2020. Guess what! I was not covered, nor did I receive any insurance back. I used my common sense to refuse to leave during a pandemic! And, incidentally, when I took out the coverage a covered reason is "Unable to receive Immunization." Is there any immunization for COVID 19? Of course not! This company should not be selling insurance.

Allianz approved my claim ** and mailed a check on 3/17/2020. I have not received the check as of 4/15/2020. I’m very unhappy with Allianz as I followed the claim procedure exactly as required. Allianz should have followed through in a timely manner. It is extremely difficult to talk to anyone at Allianz. Please contact me ASAP to resolve this issue.

I was extremely happy with how easy it was to recover my airfare due to a surgery that cancelled a trip. It was simple to fill out the forms, and the refund went directly into my checking account. Will use again on any long planned trips.

We were going to Barbados for a much-needed vacation when we had to cancel because of the coronavirus. My claim was processed on time and I had no problem getting a refund. We liked how we could get everything done on the internet. Allianz is very efficient.

I have never in my life been treated so bad by a company customer service department. I usually do not leave reviews but with what is going on with Covid-19 I had to. My husband has been deployed for 9 months and I bought tickets for him for a game when he came home and I included this insurance, his boat cannot pull in now till June possibly July if this virus does not get better. I contacted Allianz sat on hold for almost 2 hours. Explained this situation to the customer service rep when I was told on March 15. She advised to send a copy of my tickets and proof of payment. She advised they usually process claims within 5-7 business days but with Covid-19 to expect a week delay. I have not heard anything back from this company.

We had to cancel our trip due to illness. The process was simple and the access to the account was very easy. The wait time for processing was fair and Allianz gave update on the status of our claim. Very pleased with their service.

My husband had a re-occurrence of Lymphoma after I had scheduled my vacation. I called to speak to a representative because I had some questions about what to include in the claim. She was very helpful and understanding. She initiated my claim for me. I then went into the website and attached the appropriate documents once I had gathered them. The claim was approved quickly. I opted for a check, which I knew would take longer, but it arrived sooner than expected. This is a tough time for me and my husband. I was not sure what problems I may have when we were experiencing these issues at the same time a global pandemic was ramping up. I thought for sure there would be lengthy delays. But, the process went very well and I am happy that I made the decision to purchase this policy!

The on-line process was easy to understand. However, the attachment of which items to attach for my specific situation was a little confusing. The FAQ's answered my questions. The response time was much faster than I expected especially since I requested a check to be sent.

Thank you for the quick claim approval. We were reluctant to buy the travel insurance but were glad we made the decision. The claims process was easy and the claim was honored more quickly than expected. All in all, we couldn't be more pleased.

Due to our return flight having been cancelled, we had to book an overnight hotel. After our return to Buffalo, I filed a claim using the very user friendly tools on the Allianz website. In just a bit over two weeks, the check arrived in the mail. Everything about the process was as good as one could hope. (I have had experiences with other companies that were dismal at best.) Thanks for the easy-to-use claim website at Allianz.

My husband and I have used Allianz many times for travel insurance but this was our first claim. We were very happy with the rapid response from Allianz and the approval of our claim. We will definitely use Allianz again in our future travel plans and recommend Allianz to our friends and family. Thank you very much!

Great customer service and my claim was handled very quickly and satisfactorily. The whole process of filing a claim was very easy. The website was very easy to use. I would use Allianz's services again and would recommend to a friend. Thank you.

I cancelled my Flight to the Philippines due to health issues and I am also 70 years old and all the staffs that I spoke to and handled my claim were all very nice and understanding. I received my payment with no penalty. I recommend Allianz Insurance to all my friends and everyone I know!

I am very pleased how Allianz handled my claim due to medical reason. We have always enrolled in your trip insurance coverage, and have been very satisfied with your services. We certainly will use your insurance services in the future. Thank you very much.

My fiancé became very sick and we had to cancel a 3/07/20 trip to Washington, DC. Allianz promptly reimbursed us for air fare, which otherwise would have been lost. Their procedure was simple, accurate, fair, and much appreciated! I would highly recommend Allianz to all travelers, especially since airlines will generally not reimburse air fares.

Very helpful and fast with refunding our plane tickets. The price of the insurance was very affordable as well which made it even more of a better deal to get the insurance. I am very pleased with how quickly I could file my claim and they refunded the money in no time at all. I would highly recommend.

AAA Travel agent took care of it all when we had to cancel due to Covid concerns. Response was efficient and we got our check from you in a timely manner. We were just happy we took out the travel insurance this time. Our AAA travel agent, Dawn ** from Piqua Ohio suggested it and we are certainly glad we followed her advice. Who knew such an issue such at Covid would affect our plans in such a negative way.

We recently took a Norwegian cruise of the western Caribbean from February 15-22, 2020. One of the ports for the cruise was Costa Maya. Due to a transportation strike, the cruise line deemed it unsafe for us to disembark. We then continued on to Cozumel. When we returned home, our travel agent reached out to see how we enjoyed the cruise. During the course of our conversation, we discussed the the port that we missed. She informed me that I should file a claim with Allianz. I reached out to Norwegian asking for documentation confirming the missing port which I then emailed to our travel agent. The response from Allianz was quick and we had a check in hand within a couple weeks. Very appreciative of the response from Allianz and would highly recommend to anyone and everyone! Thank you.

Yes, I purchased a flight to dfw from Atlanta for Christopher Missling w trip insurance however it’s extremely difficult to get a refund/reimbursement/successful claim submission to Allianz. Pls advise & help! He was terribly sick & couldn’t make the flight & thought by purchasing the trip insurance he would be covered... getting over an illness is already enough in addition to dealing with these insurance folks!!!!

I had a trip to Hawaii. My flight back from Hawaii was delayed a full 24 hours. I submitted everything I had to the website (made a claim). Per policy I should have received $75 due to the delay. My return flight was February 9th. I have yet to receive my $75.

I am so grateful I added Allianz travel insurance when I booked my airline tickets. I ended up needed surgery before my flight and was unable to fly across the country, I was so worried that I'd lose the cost of my roundtrip tickets! I submitted my claim to Allianz, submitted my paperwork on their great online platform, and was reimbursed for my flights. Thank you, thank you--what a huge relief! 100% worth it.

When we filed a claim due to a medical illness and then filed again due to COVID-19 both refunds were processed effectively and efficiently. I will definitely purchase this insurance in the future. And hopefully will never need it again.

I purchased Allianz for several trips recently and found it helpful. I had a couple of issues on trips and Allianz was fair, rapid in their response, and easy to work with. I appreciate the service and will use it again on future trips such as my recent trips to Morocco and San Diego.

I would recommend this company to anyone traveling even the shortest distance. They are very easy to work with and you’re not subjected to endless paperwork and run around. Everything can be done online and very efficiently. The customer service is the best I have ever dealt with and I have recommended this service to everyone I know who is traveling.

My request for reimbursement was due to a family illness and was handled discreetly and respectfully. Right on the brink of the pandemic, I had low expectations and was pleasantly surprised with the efficiency of the response. This was a huge relief during a stressful time for me. Thank you.

I had two Allianz policies so filed two separate claims: one for airline and one for cruise. The airline claim was processed within 10 days but the cruise claim is now a month in processing. I'm sure you are overwhelmed but it does give me pause about who to purchase insurance from for our trip this fall.

I was reimbursed my cab fair. Which was quite substantial. Worth every penny for the Travel Interruption Insurance. I had travel delay in NY due to a connecting flight. I was not able to get my rental car by 12:30 a.m. It was -5 degrees when I got to Maine. My family was an hour away. My son's wife was in hospital from birthing daughter and had a C-section. My son was at home with their twin daughters who are two. I could not see bringing those girls out to rescue Grandma. I had no idea the insurance would come in handy, but it did. Highly recommend Allianz.

We had to cancel our long awaited train trip because of an unexpected Illness. I made my claim on March 9th. Your company refunded full amount within three weeks. Very easy process! Thanks for the quick response time. We are hoping to rebook our trip in the fall as soon as the corona virus is contained.

I was pleased that we could fill out the claim online and send the exact documents they needed. They kept in touch with us and were fairly fast considering the situation we are in. I would definitely use them again.

Our trip was cancelled due to a serious health issue for my wife. We filed a claim for our airline expenses and the claim was paid within a week with very few questions asked. As long as we could provide the documentation, Allianz did the right thing - what we had paid them to do. I was very impressed!

We missed a port, Coco Cay, due to weather conditions on our cruise on the Allure of the Seas. Our travel agent, from AAA, submitted our claim and we received the check very quickly for the missed port on our cruise.

Y'all done a great job and use you next time. Thanks. We will be traveling again when it is safe to get out. We had to cancel last time account of my wife's heart condition. She seems to have everything under control now. Thanks again for your service.

I just want to say thank you for your fast processing time and how friendly your reps are. Your site was also user-friendly and efficient. I also appreciate that I was not flooded with tons of emails. I would recommend your services to a friend. Thank you.

Had to cancel trip due to medical needs of my wife. Easy on-line claim. Prompt resolution and payment of claim. Never went so long that I felt need to follow up on line or by phone. Claim was actually resolved in less than a week and check followed in mail a few days later. Customer service was great.

I've been waiting on a claim that is still pending since March 17th (almost 3 weeks). I understand how busy it must be with the pandemic and cancellations and can only imagine trying to get back to everybody within 7-10 days. But 3 weeks?

When I travel with Delta I usually purchase insurance from Allianz. Recently I had occasion to cancel a flight due to health issues. I filed my claim and supporting documentation with Allianz and they paid me for the ticket promptly. On past occasions when I had questions during travel they were helpful. I have no hesitation recommending Allianz.

I'm not used to canceling a plane ticket on account of a seemingly minor illness, and I was worried that, especially in the flurry of cancellations, my travel insurance claim might be rejected. I am so grateful that it was not only paid, but that it was processed easily and quickly. I will *always* purchase travel insurance in the future, and will look to Allianz first when I do.

The policy that we bought was terrific and we were completely satisfied. I would buy the insurance again should we book a cruise and airline reservation. Our AAA travel agent encouraged us to do so and we are very happy that we did. Thank you!

We had to cancel our trip due to my high risk pregnancy with twins. Everyone was very helpful and resolved our entire family's cancellation without issue. The experience we all had with Allianz was very Potsy and I would choose them every time for trip insurance.

You handled my claim very efficiently and clearly. I would gladly recommend your service to anyone that might be considering travel insurance when they travel. What can I say, I am pleased with how the claim was handled and also the initial issuing of the travel insurance policy for my air travel.

Allianz was wonderful with our medical claim. We never thought medical would be covered - we thought just travel interruption. After months of fighting with our health insurance our travel agent recommended we contact Allianz and she let us know medical was included. To our delight Allianz made the process effortless and we had a check within two weeks. We will not travel without Allianz!

My mother fell and, as her primary caregiver, I was unable to take the trip I had planned. She recently passed away and I am grateful I was able to be with her until the end. Allianz handled my claim quickly and efficiently, even in the midst of the Covid-19 pandemic. I am impressed and will continue to insure with Allianz when booking travel.

I have to cancel our trip due to the COVID outbreak and since my father has recently suffer a heart attack doctor recommended him not to travel. All the representatives were very professional and guide us through the process without any problems. Thanks.

When I asked insurance for my trip I bundled car rental and I wasnt even given the opportunity to get it cancelled because they said I had to reach Priceline and they were able to cancel for me in order to receive monies, but it is an illusion when you are getting a package that all is covered under the protection.

When my father fell ill and went to the hospital we had to cancel our long awaited European vacation. Alliance processed our claim for airfare to and from Europe. The process was quick easy and fair. We received our refund check within a week of submission of our claim. Life happens and people get sick and that is why you chose a great company to buy travel insurance. As a result I will always use Alliance for travel insurance.

The online claim request was so simple. Very easy to understand and service was quick. They got back to me in about 2-3 days but with the pandemic that’s going on. I was surprised they got to me so soon.

I was able to find the policy terms and conditions online and was also able to file my claim quickly online. The needed documentation was clear. Payment came in a reasonable amount of time and I never needed to talk to anyone.

I submitted a claim for trip cancellation reimbursement and it has been under review for 18 days. The form said I should expect to get a response within 7-10 days. I emailed after 14 days and didn't get a response to my email either. I turned in two other claims which were settled quickly. I don't understand why this is being held up. It's a straightforward, substantiated, claim.

You wrote that trip cancellation check (due to my broken wrist), was issued and coming in 5-10 business days. It has been 20 days, and no communication regarding this. Why would I be pleased. Please give me the courtesy of a response. Joyce **

I was very satisfied with the Online Claim process. Didn't have to make a single phone call! The only improvement I can suggest is to increase the file size capability for submitting supporting documents. I'll go with Allianz for my next major trip.

We were very pleased with how fast our claim was processed! We appreciate your service! We have never had to purchase insurance before but due to health issues we are very happy we did. Thank you so much. Hope everyone remains safe.

Allianz Representative was very professional and caring. After explaining that we could no longer travel due to medical reasons, I was given accurate information the first time! There was no hassle and I could appreciate that after having to cancel a trip for my 40th wedding anniversary. Thank you for making the process simple and painless.

THANK YOU FOR YOUR OUTSTANDING SERVICE. I really appreciate your help very much. The service was excellent and I will definitely use your service again. Thanks for responding quickly and keeping me informed. You deserve a 5 star rating. Thanks again.

We provided the necessary information regarding our trip cancellation due to my husband's ill health. Within a week we heard back from Allianz and, within a couple days, received a check for the amount requested. The process was rather simple once the requested documents were sent to Allianz. I appreciate the care and concern shown by your staff.

I put in a claim against my ticket and was very happy with the reaction time for Allianz. I received a check for the full amount within two weeks would recommend using them to all. Thank you. Hope to use you again. A+++++.

Reply and refund were delivered very promptly considering the very busy time they are having these days! Would definitely recommend them to anyone traveling! We have used them many times and this was our first cancellation. They are very reasonable for the insurance they provide!

I was denied coverage for the very reason I purchased travel insurance...to cover delays and cancelation. It took weeks to get a response as to why I was denied and the explanation still didn't make any sense. I always purchase trip insurance but since I know filing a claim is difficult and likely not to be honored I will be sure not to purchase this sham in the future.

I can’t even count how many times you write me that you did not have full information. I had to call over & over & tell company reps you did. Resubmitting over and over. I will never use you again! Worse ever. Your people were rude wasted so much of my time, except the last person joked about your clueless computer having a mind of its own.

I was very pleased with the ease of filing my claim and the speed of refunding my ticket money. It was an easy process. I submitted my documentation with my refund form by mail. I had requested a check be mailed to me and received it in record time.

I was impressed at how easy it was to file my claim. When additional documentation was required I was able to submit screenshots via the upload feature and that worked without the need for a second request. Most amazing to me was the speed of the response especially considering the Coronavirus tragedy that was escalating at the time.

My experience with Allianz was fast due to my thorough and proper preparation of the paperwork required and their efficient processing. It was about as nice a process as filing an insurance claim can be. I always buy the travel insurance when making airline reservations and will continue to do so.

Trip refund do to illness. The service was prompt as promised with no run arounds or multiple communications. Will definitely use again when traveling. Everything was taken care of within the promised time with no complications. I would definitely recommend this service to anyone booking a costly trip.

Excellent experience and will be sure to continue getting insurance in the future especially since I am disabled with medical challenges. Thank you for your great work and prompt service. I would recommend you to others in the future for sure. Thanks again, be well.

With My Daughter spending a Month in Cadiz (She refurbishes Cruise Ships for Carnival) My Friend and I planned this wonderful trip....spending time in Cadiz, but also taking day trips throughout Spain/Portugal (I’m a Potter and always dreamed of a visit there). My Friends knee got worse as months went by and we had to cancel as she’ll have knee replacement this week actually....I have Vision problems and could not travel by myself... Heartbroken BUT DETERMINED TO TRY NEXT YEAR....THANK YOU FOR YOUR UNDERSTANDING AND MY REFUND...We're retired and my trip was out of my sales of my pottery.... We Have A NEW GOAL FOR NEXT YEAR????

We encountered a injury making our scheduled trip not possible. We submitted all the appropriate information from doctors. Claim was paid with no problems. I definitely will use this insurance product again. Handled professionally and relatively. Submitted all required forms. Accepted in a timely manner and paid claim in a timely matter.

We traveled to Puerto Vallarta. We were planning on staying for 4 weeks, but two days after we arrived I became sick. Because of the Corona Pandemic I didn't want to be quarantined in Mexico so we booked to fly home after 4 days of being their. We had rebooking airline fees and lost some money by canceling our reservations at last minute. We were reimbursed by Allianz $25. Travel insurance is basically a rip off. I'm not sure if I would have died in Mexico they would have reimbursed anything.

Refund for airline tickets due to medical issue. I am very pleased for the quick and positive response from Allianz Global Assistance. My request was handled in a very professional way. I would definitely recommend them and use them again when traveling. The gentleman I spoke with over the phone was extremely courteous and kind. Jeanne

I have not received anything on claims I made on 2 policies after experiencing mobility problems on a cruise in February. Neither of these claims were related to the coronavirus and should have been handled immediately upon receipt. Right now I have 2 policies that I am making claims for. In the past Allianz has been pretty quick in answering my policy reimbursements but these two have lagged terribly over a month in each case.

This claim was received from you on March 17 and we received a check for $111.11 for way less than the claim. Our travel agent indicated you agreed this was incorrect settlement and it would be revised. We have heard no more from you or our travel agent, so the claim is still outstanding. Likewise we have received nothing from Delta Vacation or Railbookers. So everything is still pending. Thanks.

This survey was auto generated and doesn’t typically arrive before the case finished. This hasn’t happened here. I also understand the global impact that is occurring, however, I had to cancel before COVID 19 for a medical reason and my case says Still Processing. Understandably, I’m not pleased.

I am pleased with having my claim handled quickly and efficiently. Thank you. Everyone with whom I spoke was professional and very helpful during this difficult time when we are dealing with a pandemic and air travel has taken a big hit due to the confusion and seriousness of this time of distress.

Very happy with service and promptness of processing my claim when I had to cancel our trip to Hawaii due to my husbands health issues. I also was pleased with the agent from whom I purchased my policy. He was most helpful in deciding what type of coverage I needed.

I had a bad cough just before travel plans so I decided to cancel travel plans. Fortunately I went to the doctor to get some medication to ease the coughing spasms. Had I not have gotten any doctor’s papers, I wonder if my refund for airfare would have been considered.

Travel cancellation Refund. Clear instructions online, progress was easy to track, overall prompt resolution and payment - this was a very professional service, without glitches. Especially, considering what is going on with the trips cancellations due to COVID-19. Could not ask for more! This the essence of the feedback I have on the matter.

Easy to file my claim. I was kept up-to-date on the status of my claim. I received my check in a timely manner. In the future I would use Allianz again and would recommend this insurance to my family and friends.

I had travel insurance and had to cancel due to illness. I do not have the policy number handy (filed away). I filed the claim and within two weeks I was fully reimbursed for my air travel. Thank you for your prompt service.

My trip was canceled due to a natural disaster in the area and I was able to get a full refund. I was so nervous and worried I wouldn’t be able to get my money back, but the staff was so helpful and accommodating.

I was very pleased with the timeliness of getting a refund because of my doctor and pulmonologist's recommendation for me to cancel my trip to Dallas at this time of uncertainty with the coronavirus which could potentially be fatal for me.

Had to cancel flight due to husband's emergency medical problem. Contacted Allianz rep regarding need to cancel trip. Was advised to procedure. Paperwork was completed, medical documentation needed explained on form. All paperwork was completed and sent. Received notice that claim was approved within short time frame. Excellent service Representative was extremely patient and helpful. Thank you for your great service. KCG

Trip cancellation. The forms requested were self explanatory, pretty easy to submit. Had an issue uploading a few documents, I think because of the volume being submitted. I mailed some forms in. Claim was reviewed in a timely manner. Thank you and I will use your insurance in the future.

It was easy to complete my concern online. About 7-9 days later I got an email response to my concern. Thank you for taking care of my concerns. I will use your service again on my next vacation. I will highly recommend Allianz to my friends and family.

I travel frequently and realize issues can happen out of anyone’s control. They were Quick and efficient, and when the claim was approved the money was deposited right into my bank acct. I filled out the form online and attached my receipts. Very smooth process, I wont travel without it in the future.

Very impressed with your quick response in this most unusual of times. I might have one more submission, but present working with Cruise company. Very happy with the friendliness of your staff. A+ For the professional handling. Had problems with PDF files. Probably my age!

Expenses from visiting ship medical facility reimbursed in full by Allianz. Princess cruise to Hawaii and not large amount, but nice to see system work and quickly. Process was easy to follow and response was quick Recommend this insurance to everyone.

I incurred a $300 change ticket fee from Delta Airlines for two tickets purchased with reward points. Even though Coronavirus was not a covered reason to qualify my claim, with a letter from my pulmonologist, Allianz reimbursed the fees. I am impressed and grateful they chose to keep a happy customer rather than argue the fine points of liability. Excellent customer consideration and service! I will always use this trip insurance with confidence.

Thank you for being very prompt with my claim, unfortunately I had to cancel my vacation due to a medical emergency. I would most likely use your company again for my vacation planning. Thank you again for taking my claim quickly and prompt return of my funds.

I can’t believe a pandemic that can affect high risk individuals like myself and wife is considered an exclusion on this policy. I will NEVER purchase this insurance again with my timeshare. I had to make too many calls to your company.

Trip cancellation. The claim was processed very quickly and a check was mailed for the full amount. I was very satisfied with the whole process. The online claim reporting was fairly easy and checking on the claim status was quite easy. I would use Allianz again for trip insurance.

Allianz approved my claim so smoothly and easily. I didn't have any issues. Happy to give Five stars. I just went online. Submit my claim with required documents. That was it. I would recommend everyone to get insurance from Allianz but also make sure you have documents saved if some emergency happens.

Allianz insurance was excellent to work with. I sent the necessary proof requested why we cAncelled our family vacation and flight and within a few weeks we received our refund. I will definitely buy Allianz travel insurance again if and when are able to travel.

We have insured at least four trips with Allianz and have been very satisfied with every aspect of our experience. We have had two claims settled quickly and fairly. We will definitely insure any future trips with Allianz and recommend them to any friends traveling.

Allianz reimbursed two covered flights, within 10 days of filing a claim. The claim involved a pre-existing medical condition, and all that was required was a letter from the doctor. It was very easy to file online, and Allianz was very prompt in payment. I would use Allianz again for travel insurance.

Filing my claim was easy. However, I wasn't able to check on the status of my claim for some reason, so I did not know where I stood or if my claim had not gone through for some reason. My claim did get accepted though, so it was fine.

It was a quickly and timely response for my claim from Allianz. I would recommend this company to everyone! I have done everything through online: purchased an insurance and when I got sick just before my trip followed instructions, filed a claim, sent supporting documents and received a refund with a few days.

Rapid and trouble-free approval of my claim. Easy submission of my forms. Quick and knowledgeable treatment of my case. My refund was here before I knew it. No need to call to check on claim. Website easy to use and helpful.

I was to fly back via Delta from Pensacola - Atlanta on to Des Moines. Due to my heart condition my cardiologist felt I should not fly due to corona and my previous open heart. The person on the phone was very helpful.

I always wondered if the added cost of travel insurance was worth it and assumed that in the event I did have to cancel a trip that the filing and reimbursement process would be a stressful hassle. Allianz proved to me that I was wrong on all counts! Not only did they process my request for reimbursement promptly (I received a full $8,500 refund in less than two weeks after filing), but I was able to file all my documents online without having to speak to anyone. The process was SEAMLESS with timely email verification and claim status updates. WOW! I know that to all the cynical skeptics like me that this evaluation sounds too good to be true...but this is my real life experience...I was not paid to write this and I am not a bot.

Refund. It was great customer service especially with the Corona epidemic going around. I had no problems, smooth transition! It was stress free and easy at a time when everything is not. Thank you! I will look for Allianz for insurance from now on.

I'm aware things are unusually busy. However, the phone menu is exasperating. It needs an option for a call back. As I write this I have been stuck waiting to speak to someone for 36 minutes already. And no, it is not a website question!! When I have reached a person on prior calls, there seems to be a great variance of knowledge and ability to give accurate complete info. So once my call is finally if ever answered it may or may not resolve my issue. So much wasted time!

I had purchased tickets for my husband and myself at the beginning of the year. He was subsequently diagnosed with cancer and began undergoing chemotherapy. His doctors agreed with us that he not take trip. I secured the necessary letters from the physicians and submitted them. In less than 10 days we had our complete refund for the tickets. No complaints.

I would highly recommend this insurance company. Had a claim and received exactly what was requested and check was received within 3 weeks. We will continue using this company as we travel outside the USA. Our friend also chose this insurance and had a similar response to her claim.

Easy to resolve cancellation due to doctor's note advising no travel. Spoke by telephone to representative of Allianz and they were very helpful in answering all of my questions. Received reimbursement quickly upon submitting all necessary paperwork. Would use this every time I travel.

I had to cancel a flight due to an illness and hospitalization of my sister-in-law and my brother. The cancellation process was straightforward and easy. Submitting the requested documents and communicating with Allianz was not complicated! Allianz also offered me several ways of receiving my refund. The method that I chose to receive my refund was executed in a very timely manner! This refund process has been surprisingly EASY! I am very satisfied and I am highly recommending this company for flight insurance.

My wife and I planned a trip to Europe this spring. In February 2020 her foot doctor advised she needed surgery and the trip to Europe was not advised. Once we got the a letter from her Doctor receiving full reimbursement for our airfare was easy and without controversy. Great service. Thank you Allianz Global Assistance.

We had to cancel a covered trip due to injury. Reimbursement was efficient and quick. We had no problem navigating the website and uploading our documents. We will definitely use this company again for travel insurance. Great experience- would recommend to anyone.

Travel Refund. I've bought travel insurance through Allianz before, but this is the first time I had to use it. My Mom had a bad reaction to her chemo treatments and the doctors told her not to travel. Allianz took care of it for us. Thanks.

I was extremely pleased at how simple it was to submit a claim and in return the quick response and reimbursement from your insurance company (especially since it was just at the beginning of the COVID 19 pandemic). I will definitely use you as my trip insurance company for all of our travel. Thank you again!!

Cancellation of trip. Our claim was processed quickly and check sent to our bank. Very efficient considering the cancellations of other cruises at this time. We did have all the documentation available to send to company.

Allianz was great. I was sick and could not travel for the near future. It was a simple process to submit my claim, they kept me informed the entire time, and they didn’t give me a hard time whatsoever. I will continue purchasing travel insurance with Allianz going forward.

Air travel insurance. We had a trip planned for April 1, 2020 but my wife hurt her back and needed Physical Therapy and possible surgery; therefore, we cancelled our trip and Allianz followed through on reimbursing us the monies we lost. The process was relatively easy because we had all the necessary documents from the doctor.

Cancelled and submitted a claim for JetBlue. I was truly amazed at the exceptional processing time to hear my claim was approved and received the claim check within days. Thank you for making the process excellent. I filed everything through your document pages which was so clear on how to submit.

Spring Break - Cancun. My experience was great - the claim was paid in a timely manner - and the staff I dealt with (Irving) was very patient and had great information. It was easy to submit the claim and I had no issues at all.

The claim process, through the internet, for reimbursement of travel delay costs was simple and Allianz Global Assistance quickly reviewed the submission and made the payment expeditiously. I would encourage all travelers to purchase the travel insurance when booking a trip.

The process to submit documentation for receiving my insurance payment was very seamless and easy. I've used other travel insurance companies in the past, The Allianz process was much smoother for submitting a claim and receiving payment. I will continue to use Allianz for my travel insurance protection.

I needed to cancel my trip for medical reasons, unfortunately. However, once I provided the necessary documentation, the process was very clear and without hassles. I really appreciated the clarity and their delivery on their promise. Thank you for not adding to an already stressful time in our lives!

Full refund on trip for May which was cancelled. Very happy with service. Refund was very prompt once paperwork was submitted. First time I had to submit a claim. Hope not to have to do this again because getting all paperwork necessary was a pain.

We had to cancel flight reservation due to accidental fall and shoulder fracture. Airline cancellation fee charge fully replaced by insurance. Very helpful staff on my phone call. Explained how to find relevant support information for submission. Refund provided within two weeks.

Allianz very promptly paid my claim for airfare for a trip that I had to cancel due to my risk from the coronavirus. I am immunocompromised & was advised not to travel by my doctor. They accepted my doctor’s letter & did not try to make it difficult by requiring onerous documentation.

Due to recent Covid-19 pandemic we filed to recoup our travel costs. Allianz were expedient in their response and the completion of our refund very quickly. Our communications were all done via email with a website that was easy to maneuver thru the required documentation. Thank you.

I rarely got travel insurance in the past, I’m so thankful I did for my recent trip which was the first ever I had to cancel due to illness and the covid19 virus. Allianz not only processed my claim quickly but once I received confirmation of approval my full refund was in my bank account same day! I will always purchase travel insurance through Allianz now!

We are a family of 5 and we travel every year. Allianz provides us with great coverage for a great price. We had to change our flight for all 5 of us due to an illness and they reimbursed all our change fees. I highly recommend them to anyone.

I have purchased this product several times in the past for domestic and foreign travel. March our trip to Mexico was delayed due to a mechanical problem with the plane which caused us to miss our connecting flight to Mexico. The airline made accommodations during our delay but there was no way to recover the costs of lodging and car rental in Mexico. I submitted a claim via the website and provided the supporting documentation of our reissued boarding passes showing the delay. The claim was reviewed and processed well ahead of my expectations. I will be purchasing this service again in the future. It was money well spent.

We were delayed on our initial flight from Bellingham to Seattle due to a mechanical issue. Alaska Air ended up shuttling us from Seattle to Portland and flying us out to Kona the next morning. Due to the time we had to arrange our own taxi from Portland International to the hotel, and no restaurants were available at that time. The next morning we purchased breakfast at the airport before our flights. This also meant our first night rental cost for the Kona townhouse we were booked into was forfeited.

We got sick during our trip to Ecuador. The Allianz operators were fantastic about finding us a doctor right away and checking back in with us to make sure we were doing better. We had to miss several days of our trip and rebook lodging. We submitted all of the required paperwork, got a receipt that it was all there and then waited. When we did finally hear back they sent reimbursement for the doctor's visit and medication but nothing for the trip interruption. When we inquire about this we got a response several days later that they didn't have any of our documentation. I have redirected them to the documentation and am still waiting for a response! The trip ended March 8th. It is now April 3rd. The documents were submitted around February 16th!

I was delayed during one of my work trips. Instead of worrying about how I was going to pay for everything, I was comforted knowing I had Allianz to rely on. The process was relatively painless and I was very happy.

Was very impressed with how quick and easy it was to get reimbursed for a trip that was cancelled due to medical reasons. I appreciate the no hassle, quick refund from Allianz. I would highly recommend using this company for travel insurance.

We needed to delay our trip for medical reasons and incurred a change fee from the airline. I submitted the claim and just a few days later, they approved it. A few days after that, I had the refund. I was shocked, as I expected an argument and long delay. I am impressed with Allianz.

I have never dealt with travel insurance before or filed a claim. I recently had to travel vacation plans and filed a claim. It was a very easy process and handled very quickly. I was pleased. I would purchase a travel protection plan again.

When I was unable to travel because of illness, my claim was handled quickly and fairly. I especially appreciate the service because my claim for the return flight (which via AIG for United Airlines) has still not been processed, a month later.

They never gave me a hard time. They were pleasant - asked the pertinent questions and got the job done.

I wanted to cancel my trip in the Philippines due to the outbreak of Covid but your insurance co. did not want to cover my change fees under I actually get sick before the trip. I was forced to take the trip so I don't lose the cost of my family trip. Your company should be more considerable due to the virus.

Wife became very ill and we could not travel. Allianz paid. My wife was bedridden with a serious virus and was bedridden with fever and malaise for about a month before our trip. We asked for reimbursement and it was granted with the filing of her medical records which clearly indicated the problem.

An excellent insurance company. Allianz is very prompt and efficient. Allianz has been very respectful and understanding of our situation. I would NOT hesitate to use Allianz again and recommend others who have to choose, "This is the company to do business with!"

This company is a complete scam. Wife and I planned a trip to Florida for 10 year anniversary for the end of April. Scheduled it on Feb. 20. Covid was not a pandemic in the United States yet! Thought I was doing the right thing in getting insurance because I have three young kids and you never know what could happen. Well.... Hotel room got canceled in Florida and I call Allianz about refund because of the quarantine (it does say quarantine in bylaws) with Covid. I hear some BS claim that because the WHO called Covid a pandemic on Feb 3rd, Allianz was not liable to refund!!!! America wasn't shut down until Mid March!!!! Don't worry, I am sure this small working class American didn't read everything. I am the dumb middle class guy. Thanks for working me over Allianz!!!! I'm sure you will get bailout money and make money out of this. Thanks for working tirelessly (as your website message says), more like found a loophole to screw over people!!

First of our travel plans were cancelled to see our son graduate from basic training due to the epidemic that’s going on and my claims were denied although this site stated there would make an exception in this instance. I had to call 4 times before I could get the proper information to file a claim. My appeal was denied by the claims escalation examiner John **. They showed no care. Customers purchase insurance to be protected and taken care of not to feel like you left out in the cold and that’s what we felt like happened. We were very disappointed by the actions of this company.

I purchased my ticket with Delta prior to the Covid-19 Pandemic, back in December 2019. I also purchased my travel insurance with Allianz at that time. When the Pandemic hit late January and February, I cancelled my trip. I filed a claim with Allianz due to the Pandemic and the travel restrictions imposed by my state. The customer service representative said Covid-19 restrictions are not covered under the insurance and that I should have read the fine print prior to purchase. I am so angry and frustrated. I did not want to endanger my health or the health of the elderly family members I come in contact with and they would not honor my flight cancellation.

Timely. I appreciate the fact that persons/staff actually interact with you to address concerns and are quick and knowledgeable when giving feedback. My claim was addressed within one month of submission. This is excellent consider the vast nature of the business and clientele.

I became very ill the beginning of the month, and my Dr. said I couldn't travel, so I turned all of my Dr. appointments in, our travel itinerary, and the amount of our tickets. Thank you for being so kind and giving us our money back.

Japanese Cruise Trip March 26-April 13. My wife and I have taken out Allianz insurance for every overseas trip for years. We never made a claim but trusted that if the time ever came to make one we would be covered. At the end of January 2020 my wife was diagnosed with bladder cancer. The trip was cancelled for surgery and treatment. MD Anderson, world renown cancer center, wrote a letter in her behalf to state that she could not travel. No mention of a 'pandemic' was ever stated. The claim was refused due to the pandemic. After much anxiety, stress and frustration we submitted an additional letter from our urologist. When appealed the claim was finally approved. Even the amount of the check was incorrect. What a hardship this was for us during a difficult time. We were very disappointed with Allianz.

Had a medical emergency the night before our scheduled flight, had to spend night in hospital. The insurance company never questioned our documentation and paid us without any difficulty. I would highly recommend everyone have travel insurance with this company, you never know when you’re going to need it.

In the past couple of months my husband and I had need to file claims. The process was simple, the representatives contacted were patient helpful and efficient. The response/refund time was very prompt. We will never fly without Allianz insurance. Thank you!

Items covered need to be very specifically spelled out. Since Coronavirus was not spelled out our trip was not covered by our insurance. They were very sorry we could not travel but oh well. Thanks a lot. What a waste of money. I definitely would not recommend unless you can specifically list every possible item that can occur. If it is not listed you're not covered. Very much black and white. I have worked with much better organizations during this pandemic that are understanding and going the extra mile for customers. This is not one of those types of organizations. They got your money. That is all they care about.

I am very happy with my purchase of this insurance. This was the fastest turnaround I have experienced with receiving a refund for flight cancellations. My past experience took 3 months; this was less than 10 days. Thank you.

My husband had to have his ear cleaned out by a physician when we were in Aruba. When we got home he called to make the claim and get reimbursed by Allianz. On the phone, the person said it probably would not go through. However, about 2 weeks later a check for the amount of the doctor's bill arrived. We were very pleased that Allianz covered this and appreciate their working with us. Will continue to purchase!

Our trip was cut short due to the Covid-19 (Coronavirus) and we had to change our flight from JFK NY to MIA Miami. We were charged an additional $75.00 per person and Allianz states that it will not pay out any interruption due to Covid-19 since it was declared an Pandemic.

This is the second time that I have needed to use my trip insurance and both times were with Allianz. They were very quick and communicated clearly where I was in the process. Very satisfied with the whole process and got my chek very quickly. I have recommended them to others.

Customer service representative was very helpful and empathetic to my family situation. The online app for submitting documentation was very easy and the processing of my claim was timely. I appreciated the customer service I received during a very stressful family matter. Thank you.

The process to file the claim was slightly confusing, but once I submitted it, I was pleasantly surprised to receive a refund within a couple of days, no questions asked. This was the first time I used this insurance and was glad to have purchased it.

When I booked my first international trip, the travel agent strongly suggested I take the travel insurance. I'm so glad I did! I injured my knee bad enough that I sought medical attention. But, my credit card was required for payment of those services. The policy I purchased covered my medical expenses. A few forms were filled out, medical records sent. A few days later- reimbursement check received!! Great service!

Just got off the phone with Allianz after learning that a college graduation in Boston scheduled for May 10th has been cancelled. Called to make a claim regarding 2 roundtrip tickets from San Diego to Boston. Was told in no uncertain terms that any cancellations attributed to Covid-19 are not recognized for reimbursement. Cruel response in light of the challenges everyone is facing in this uncertain time. All other businesses are exhibiting compassion toward their customers and Allianz has specifically designed a policy to deny anyone affected by the events surrounding this National Emergency. Too late for me, but for future customers, run!