Allianz Global Assistance Reviews

Do not waste your hard earned money!! Individuals that give a good rating to Allianz are either bought and paid for or did not attempt to file a claim. I purchased ticket insurance in which the organizer provider stated the reasons were Covid-related, which Allianz doesn't cover. I am fine with that. HOWEVER, once TicketMaster claims that the organizer won't refund money as they are "attempting to reschedule", that becomes "THEFT". Allianz is as pathetic as the organizer....they both are fraudulent and they steal from hard working customers. I will never use Allianz again for ticket insurance, travel insurance, life insurance or anything they offer. When you lie and steal from your customers, don't expect to gain or retain customers.

I bought a couple football tickets to the Phoenix Cardinal game and knew that I might have to go out of town for work so I bought the Insurance from Allianz Global and two months prior to the game I realized that I would not be able to make the game. I told Allianz Global and they told me to try and sell the tickets on Ticketmaster so I put them up for sale. Needless to say by even lowering the price the tickets did not sell. I put in a claim and after giving them my itinerary they wouldn't pay the claim. They wanted a note from my manager which wasn't available since I have my own business with my wife so I had her send a letter. I am on Month three now and they still won't pay the claim.... Several emails and documentation later and they are not paying. At this point, I will never buy from this company again. Buyer beware.

My family bought a package through AAA to go to Maui in August. A few days before we were suppose to leave my grandmother in-law became ill and hospitalized for 3 weeks. This was not a preexisting condition. We filed 4 months ago. They don’t respond to emails and you can rarely talk to a human. When you do they just give you run around. I have provided ALL documentation they’ve asked for SEVERAL times. A few weeks ago I received an email saying 5 more days to finish your claim and nothing! It’s Christmas for god's sakes!! I messaged them saying how disappointed I am with their company. They finally responded saying they’re canceling my claim per my request. Which NEVER happened! Why on earth would I do that! They are totally scamming us over and I don’t know what else to do.

Super misleading, don't let the sales script fool you - if you decide to purchase this make sure you call and ask all the stipulations 'cause they do not show you those when you purchase on the airline's website. I'm out my trip fare. :(

I paid for a travel insurance, but my trip was canceled due to Covid (Morocco closed the borders in December 2021 and all the flights were cancelled). Now I am dealing with them for the refund, but they send me one email after another. Endless. Please avoid this insurance.

If you want to protect yourself from purchasing tickets that may not get used if you contract Covid, do not buy Allianz ticket insurance. They force you to go to the doctor for documentation. So any savings that you may claim back from the ticket, you could transfer right into the doctor's bank account. A home test is not good enough for them. Or maybe they would prefer that you attend the event and infect hundreds of people. Maybe they should include that in the documentation??? Scam! Never again.

Allianz has by far the worst service of any company I have ever worked with. First it took 30 days before they looked at my claim. I provided every document they asked for when I filed the claim. 32 day later I got an email stating they needed documents I had already provided. After talking with 3 people and being disconnected and told to re-dial because the woman I was speaking to had such a strong accent I could not understand her. I finally got someone on the phone who spoke English at least a little better. So once I proved I provided the documents they were asking for. They decided to ask for new documents. They wanted the Re-booking information. (Now bear in mind they did not ask for this document to file the claim or even after they reviewed the claim). It was only after I proved to them I had all the documents they asked for did they ask for this document. Horrible company. Don't use them. I never will again!!!!

I purchased a trip interruption policy, for a flight from Washington DC to Barcelona Spain. Sure enough there was a flight delay out of DC which caused us to miss our connecting flight to Spain... No worries... I got trip interruption protection... Spent $200 for a hotel room. Submitted my claim with all the accompanying documentation, letter from the airline, original ticket info, hotel receipt... Only to have my claim denied... What a rip off...

After 20 minutes of hold time I discovered their horrible policies. For a refund, they require written documentation of very narrow things like: military deployment, hospitalization of the person traveling, court summons. There was absolutely no way to get a refund without such documentation directly relating to the categories they defined. If you are not risking deployment or a court date this company is a must avoid.

My kids ages 4, 2, 1 were too sick to fly and as we are in the middle of a Pandemic I didn't think it would be an issue to cancel and receive a refund. The company is requesting for me to get a doctor's note which is understandable. I explained over and over again that they were sick with nausea and other symptoms that does not require an expensive doctor's visit but not well enough to fly. Long story short I am not going to get my money back. I never want to fly with American Airlines or use Allianz!!

RUN AWAY from this scam artist run company. Bought policy specifically to protect from cancelations due to COVID. Policy explicitly said it'd be a great policy BECAUSE of COVID. Eastern Europe is now a hot spot so tour was canceled. No sweat I thought. Filed a claim with docs attached. Waited 2 weeks. Nothing. Called, now they are telling me that COVID claims are not being considered. WTF??? Like I said, it's a scam. SAVE YOUR MONEY!!!!

My wife purchased a ins policy on her tickets to a show. The show was cancelled and rescheduled. The rescheduled date she can't go nor can her friends. We spent so far 5 months with emails going back and forth with them. This is what I learned during those 5 months. All they want is your money, they don't want to answer your call, they don't want to help you out in any way. Total scam of a company and needs to be shut down!!!

I purchased insurance through this company for some concert tickets I purchased on Vivid Seats. I seen the insurance advertised on vivid seats' site. We paid $1100.00 for George Strait tickets for a concert on Aug 14, 2021. We paid for hotel, and airfare from NYS as well. Because both my husband and myself are not real familiar to assessing our tickets from the phone we went over to the arena the night before and asked for help from the box office. He could not assess them either but told us not to worry we were assigned to the seats.

I purchased tickets in AUGUST through Ticketmaster with the Allianz insurance added for a concert that was happening October 10th, in September I had a issue come up and realized that I would NOT be able to make the concert so I emailed/called Ticketmaster to see if they would refund me and they responded back that the promotor is not giving refunds at this time. So I emailed Allianz, never heard back so I called several times over the weeks prior to the concert date in which EVERY rep said they didn't have ANY insurance purchased under my name. I asked them how is that possible when it even says at the bottom of my Ticketmaster stub that my tickets were insured and he said that is not always true and unfortunately I didn't have my policy # to give them.

DO NOT, under any circumstance, use this joke of a company. It is a total scam. You will be given the run around by some call center in India from employees who have absolutely no idea what they are doing. Buyer beware, should you unfortunately have to cancel your travel for a completely legitimate reason you WILL NOT SEE YOUR REFUND! It's gross how they operate.

In short, I'm still waiting for reimbursement for our flights six weeks after notification of our medical emergency cancellation. This is NOT a Covid situation. My husband experienced a seizure approx. one week prior to our scheduled departure, which resulted in a diagnosis of a metastatic, malignant brain tumor. Surgery occurred Aug 23rd, from which he continues to be recovering and has not been released from care. I anticipate many long months of rehab, and no travel permissions. All medical documentation, purchase details, flight information and cancellation documents have been provided to Allianz, yet the claims continues to be 'in review.' To say I am frustrated would be a gross understatement. Never again will I use this company. It will be costly, but at this point, it's the principle of the matter, my next step will be litigation. Many people have given 5 star reviews for this company, however my experience has been quite the opposite.

We have been AAA members for years. On a recent trip to Europe and Russia August 2021, our AAA agent SCAMMED us into buying this travel insurance with Covid Pandemic. We trusted Amy **, Fort Worth Texas AAA travel agent after a long sales pitch on the necessity of this insurance. It is a SCAM. Allianz has denied 6 claims made on this policy.

If ZERO stars were an option, I would give them that. I purchased this insurance to cover the cost of my concert tickets so if I was unable to attend the concert I could get a refund on the cost of the tickets. I knew I was not going to get the insurance money back. At the time, it was worth the $15/ticket because the tickets were $200. At first I was glad that I purchased the insurance because I am now not able to go due to a a medical issue.

Do not waste your money. Your flight will be cancelled, your hotel will be unused, and you won’t make your show because you never made it to your destination. You bought trip insurance so you are covered right? WRONG! You will file your claim, you will provide documentation, you will email, you will call - but you will NEVER get a resolution. Allianz will not answer your calls or emails and will continue to ask for the same documentation over and over again. This is their game. Do not play - you will not win. This company is a total joke.

Insurance for trip was put on hold (suspended) because of COVID. Now, it is rescheduled, but Allianz is not responding to requests to have it reinstated. I suspect that this represents fraud, as the company was informed of the suspension and has ignored the requests for reinstatement. Not even the courtesy of response by those appropriate.

My partner and I along with a friend purchased our flight tickets together which was a cabin ticket in May 2021 for departure in August 2021. We were under the impression by listening to the news and CDC that it was safe to travel at the time. August came and 4 days before our leave out date my partner was exposed to covid-19 with a child client of hers while at work. According to CDC if you had been exposed we are to quarantine for 10 days. She let her supervisor know and they wrote her an email stating to quarantine.

If you end up needing to cancel your flight they won’t refund you. The airline will just give you a credit voucher valid for a year. You can get that credit voucher without needing to purchase an expensive Allianz insurance. They are a scam.

We purchased concert ticket insurance from Allianz in good faith knowing that if something were to happen and we could not attend the show we would be covered by our insurance purchase. This was not the case. After receiving the run around and being asked multiple times for the same documents I tried to call their customer help line; this was a joke. I was hung up on multiple times after being on hold and wasted over an hour trying to speak to anyone who might offer help. We wished we would have saved the extra expense of Allianz Travel Insurance and simply taken the loss on our tickets. Please do your research before choosing Allianz Travel Insurance. We are not the only ones who have been lied to and robbed of an insurance premium that Allianz never intended to pay on our policy.

Allianz handled the car vandal damage fast and very well, ($440), but refused to cover my personal property that was stolen because I could not produce receipts,,, I did not have receipts for the cash, or the backpack and everything in it, and I had also incurred passports replacement fees.

I would strongly recommend against anyone using this trip insurance company. I insured an airline ticket that I paid for $4000 and paid $284 for the cost of the insurance. The airline held back $900 of the $4000 so I filed a claim. Each time I called Allianz I was on hold for a minimum of about 45 min. and then placed on hold repeatedly with each call. I was NEVER informed that the request would be denied because of the trip by the travel company being cancelled. I emailed 10 documents supporting my claim, and did so at least twice. I emailed several other times and called on multiple occasions to check the status.

Updated on 11/02/2021: Hey Fellow Consumers: I've now written a few negative reviews about Global Allianz Travel Insurance. My wife and I were in Iceland. We had to cancel a five-day Trek because of a hip problem she developed and which will require surgery. I filed a claim within a few days of the trip interruption. The company NEVER responds to questions filed to them on their website. I mean, NEVER! They closed the claim, and when I bugged them enough, they opened it up again to indicate they needed a note from an MD. I provided that note. I've received no acknowledgment. If you try to call them, plan on a one-hour wait. I will make sure I get the $6000 they owe me but I'm wasting many hours trying to get it. And, next time I need trip insurance, I will use ANY company other than Global Allianz. Signed, Alan K.

Avoid Allianz for car insurance. Some online travel portals that offer car rentals, such as Kayak and Europcar, offer you Allianz insurance when you make a reservation - for your peace of mind, decline them, and if you need additional insurance sign up for what the rental company offers when you pick up the car. I spent a total of 4.5 hours on the phone over the past few days, on three different calls, trying to get to talk to one of their insurance examiners, with no luck. On two different occasions they promised one would call me back, but nobody called within the time they promised, and their agents who I spoke to claimed helplessness at getting any of their rental car claims people on the line.

After filing a claim and waiting 3 weeks, I was denied. I could no longer travel due to Covid restrictions and was told if I was not hospitalized with a doctor's letter, then I was out of luck. Claim denied, customer rep. was rude, unfriendly and not caring. DO NOT USE THIS COMPANY.

I had bought insurance from Allianz travel insurance before I spent 3 weeks in France on Feb 16, 2020. On March 16 2020, Lufthansa flights were cancelled from Toulouse FR to SFO. I was at Toulouse airport for about 3 hours with no help from the Airport personnel (they didn't give a poop). The Lufthansa check out counter said "Good luck". Only Air France counter was open. So, I bought a ticket from them to fly back to the US at a cost of $1365 economy and a one night hotel at Amsterdam. I tried to claim from Allianz when I came back. Surprise! They said "WE DO NOT COVER PANDEMIC". They are ripping off a senior citizen. How low can that be?

They will refund your first ticket on the spot, then leave you high and dry from then on saying it takes 30, then 60 Days. It’s a SCAM. DON'T USE THEM. You won’t hear from them and you will get the run around. Not worth it. Pay the extra and get insurance through the actual company.

Allianz is the worst company to pick for travel insurance. There are many other companies to pick. I had a meeting that I was going to travel to. A month before the meeting, my flight was cancelled due to Covid concerns at the destination city. I purchased insurance for just that uncertainty. I was unable to get a refund as well as my fee paid back for this horrible service. This review of theirs took four weeks to complete. Please avoid this company.

My flight was delayed, which caused me to miss my train. Allianz told me my delay wasn’t long enough to qualify. What a waste of time/money. All I was asking for was to be covered for my train ticket.

I bought Allianz insurance when I was booking the rental car on holidayautos.com. Later on, I cancelled my rental reservation along with rental car. I have already received the refund from holidayautos but I am struggling to get one from Allianz. 1. They have acknowledged over phone and email that I have cancelled the insurance. 2. I have 2 email confirmations that I will be sent a check but none has been received yet. 3. I have called the call center 4 times and every time I had to wait at least 20 mins to get person on the call. And every call has been at least another 25 mins. One time after holding 40 mins with some not-so-smart CSR, he dropped me and of course didn't call back.

I canceled my trip to Afghanistan due to security concerns, one month before the departure date. I sent my refund claim to Allianz and they rejected it. I spoke with their customer service representative and he hung up on me in the middle of our conversation. My overall judgement about this company based on my experience with them: Never believe this company. They are just here to steal your money and they don’t care about you when you need them. They are just a bunch of pickpockets who found a legal way of stealing people’s money.

This is not a reasonable company. Utilize any other insurance company if able. We are in a global pandemic and they are only honoring insurance claims if you have proof of contracting COVID before the event you are seeking reimbursement for. They do not allow you to utilize their policy to cancel if you no longer wish to attend due to surging COVID cases in your area. During a challenging time like this they are not at all concerned in prioritizing people's safety. Do not use them.

I purchased travel insurance for a airline ticket. I had to cancel my flight after testing for Covid as a family member tested positive. I was ordered to quarantine. It is impossible to reach them on the phone and the website does not download the documents requested. If they are trying to wear me down they have succeeded. I give up.

Allianz Travel insurance is supposed to respond within ten days of a claim. I have been waiting over a month, no one had gotten back to me, I have waited for customer service on numerous calls for an hour at a time and have been given the runaround. Today we were finally told that they will not pay out. I will be using another company next year when I travel abroad.

Keep calling about my claim status. There's no one to talk to.. Just a bunch of Philippines that have no idea what the status is.. They keep asking for more documentation that has already been submitted in the past. They don't keep to deadlines. I would not trust them again. Please note, this is only a $525 claim!

I submitted a claim with proper documentation (invoice and proof event was postposed and not reschedule) for an even that was postponed from Aug 2020. I submitted my plain to this company on 6/1/2021. It's not the end of July and they are stating that I need to submit more documentation. This company does not make getting what you paid for easy. Today I called and was on hold for 21 mins. Do not purchase this insurance if you are expecting to be reimbursed in a timely manner!

I bought Allianz Travel Insurance multiple of them since I travel frequently. I bought it when I was traveling via American Airlines. The travel insurance was sold as a risk coverage against all delays and they even told certain COVID conditions are covered. Finally when I raised a claim, they rejected the same citing not enough reasons. It's bad one. Don't buy it.

I purchased their insurance...which they readily debited my account for. When I never received an email from them with my policy number I contacted them. I find out they have no record of my policy....but the charges were still withdrawn from my bank. I was told I can not cancel without my policy number....that they never gave me. I have contacted my bank and reported this fraudulent company. You have been warned....Stay away from them!

I had purchased a ticket to go see my sick 2 year old step grandson how had been in the hospital for a month. I had to cancel and fly 2days early due to his death. Having to fight to get a refund for my ticket I didn’t use. I had to fly early to be with my family in this different time. I will never use this company again and would never recommend it to anyone. Check out #2teamstanwee on the internet for his story.

Do not go through this company for travel insurance. I made a claim over 3 months ago to get my money back due to braking my shoulder and having surgery so I couldn't attend the event. I have been on the phone with them 5 times in the last 3 months and they said they needed a note from my Dr. I've sent it 20 times and they tell me they've received it and I'll have an answer in 8-10 days. I never get an answer. Every time I call they tell me they never received the Dr. note even though they said they did last time I called. Today they said they need a bunch of other crap filled out by the Dr. to proceed...Why wasn't this sent to me when I first made the claim? This company is an absolute joke and I will never get travelers insurance through them again!!! By far the worst company I've dealt with!

I don't ever leave reviews, but I made an account just to post this one. JUST SAVE YOUR TIME AND MONEY!! I purchased baseball tickets for my family and bought this insurance because I have a 1 year old and you just never know. BUT it wasn't my son, it was actually me. I suddenly started getting weird symptoms and cancelled in advance and went to a DR. He then sent me to get testing done. The test were on the EXACT same day as the tickets. I sent in those results, they needed more, so my DR wrote me a letter, but no they need more. They keep asking for MORE AND MORE!!! This company is so crooked. They are horrible. It's been 2 almost 3 months!!!! Each time I send in a document they say 7-10 business days. This is a joke because it takes much longer than 7-10 business days! HORRIBLE. HORRIBLE. HORRIBLE.

Unfortunately I had a very bad experience with this company and I will never use them again. The doctor's excuse and doctor's note wasn't enough to aprove the claim. They keep asking for more and more documents from the doctors and others documents that weren't necesary. I truly believe that they want you to give up, so they won't have to pay the claim. They also asked me for all refunds documents to approve my claim, but I didnt have any refunds.

Impossible to speak with a human. Website is antiquated and redundant. My conclusion is, a COMPLETE SCAM. I provide all paperwork then they ask for more. While knowing you will not be able to obtain such paperwork. ZERO *. PONZI SCAM.

It was May 26, 2021. My personal experience was frustrating at the beginning. My claim was for Covid-19 reasons but before I went back and forth with Allianz and Airline. First the airline didn't want to change my flight because I booked for a basic flight ticket and Allianz was asking for a change confirmation from airline. I explained both my situation, none could do anything for their own reasons so I submitted a claim to Allianz explaining my problem again. I submit all documents Allianz requested and wait. I was able to track the claim status but no one contacted me after the first email they sent when claim was submitted.

I purchased flight protection on my flight just in case, my traveling partner ended up getting seizures and being admitted into the hospital, it was horrible we were all so stressed out and didn’t know what to do because we couldn’t go on our planned vacation. The customer service and help that I got was awesome, it helped me so much and I definitely recommend this company for travel insurance!

I bought travel insurance for a flight on 3/14/21 on American Airlines. The flight was due to leave at 7:00am. After sitting on the tarmac for 3 hours due to mechanical problems, we finally were able to get off the plane and wait for parts to fix. At about 4:15 pm, our flight was canceled after being in the airport all day. American could not guarantee the flight would leave the next day either so we booked with another airline for the next day. We lost one day of our vacation and asked for a refund for the flight, one night hotel say and $10 parking. Allianz denied our claim saying as long as they could get us to our destination within 48 hours they were not liable. What a waste of money. We got better results filing a claim through our credit card company.

Have purchased insurance for my trips many times and never disappointed with Allianz. Peace of mind knowing that my trip was covered is well worth the extra bit of money you spend to cover it. I had to file a claim once and Allianz was clear in their communication and fast to take care of things. I did not have to worry about anything once I submitted the necessary paperwork.

Purchased as travel insurance for a flight from US to UK. Services was absolutely horrible. They asked for 10 business days to review claim. Each time I contacted them they mentioned I could call delta to change or cancel flight. It felt like a scam, why did I pay for trip protection if all they were going to do is point me to Delta to handle. So frustrating.

In April 2020, my husband and I scheduled a trip to Ireland. As we know, a pandemic was in full swing but we never thought in would continue through April 2021! As no communication whatsoever from our Travel Agent from Liberty Travel (by the way we had 3 in 9 months), no one informed us that Ireland was Locked Down. There was no in or out of the country. Aer Lingus our airlines refunded our money immediately due to canceling all their flights to Ireland. No future schedule either. So, we looked at our policy with Allianz. We had no control of the cancellation of our flight or trip...I only found out (being former military) contacting the US Embassy that Ireland was shut down to all international travel until June 30, 2021.. Our flight was to leave May 23, 2021.

Had this insurance several years and renew it every year. Covers 10000000. Simple claim of 19000US. Keep giving excuses such as need this paperwork then come back want something different. It's almost a year. Do not get this insurance. My husband got sick in the US. Never leaves home sick. Developed kidney stone in Pa. Not pre existing but I am going to keep hounding them. No reason not to pay it and they won't give a reason because they don't have one. I guess they like keeping their clients in the dark and making it stressful. DO NOT BUY.

Before buying this trip insurance, be ready to spend one hour or more reading their Policy. As you will see, almost all normal life issues are part of the "excluded" section. Very little is covered. I do not recommend their product.

We purchased flight tickets to Hawaii in spring 2020 for Jan 28, 2021. Soon after COVID19 became a pandemic and by January 21, the pandemic was not over. In fact, supposed additional variants were being reported. Since my husband has a pre-existing cardiovascular condition, cabgx4 and stents, we chose to cancel instead of risking his health. Allianz refused to honor our insurance policy. They will not cover anything regarding the a pandemic. I won't make the mistake of using Allianz again.

We purchased this insurance through Alaska Airlines. Read all the information provided prior to purchase. My husband lost his job and we were unable to go on vacation. They told me prior to filing a claim I had to cancel the flight and show proof of calculation. I did so. I sent the employment letter, and the copy of cancellation to them (all necessary paperwork). I just received a letter back stating that we did not meet the criteria for reimbursement. It clear states job loss. When you call and wait on hold for over an hour, then get a non-English speaking CS rep. who says to file an appeal. Yeah right, like that's going to make things better. Now I am out the cost of the flight, the cost of the fictitious insurance and am not going on vacation. THEY SHOULD BE RAN OUT OF TOWN!!!!

I have had multiple issues with my past couple of trips and they have done nothing to help. Every time I ran into an issue they just say it is not one of the reasons they pay out for. I had American Airlines change my flight time to where I could not make a charter flight so I had to stay in a hotel and that was not covered. What is covered?

It was not hard to apply for my refund, it required some proving and verification but they were understanding. I have to show proof of the doctor's visits but I was only asking for the ticket value no other expense. Thank you, I will use this insurance again.

They offered their insurance in Expedia checkout for a trip to Dominican Republic. I purchased the insurance for this trip to Dominican Republic. After some days I experienced medical problem and I called them. First, they asked me what happened with my health and after I explained they said that they don't have coverage in Dominican Republic. They offered to return my money back.

We traveled to New Orleans and needed medical assistance for our child. Allianz gave us an extraordinary service over the phone with assistance. The issue is that 18 months later, they still haven’t paid the hospital bill mentioning that they need approval from a third party. The hospital is now starting to harass us with legal implication. We were told 6 months ago that all was settled?? This is our first claim in 10 years and if this continues, we will be changing our insurance company. Very sad outcome.

This company refuses to reimburse any funds for a trip we had to cancel due to Covid-19 back in March 2020. The reason they have given is that the rental supplier offered us a credit. This is inaccurate, the rental company offered us 20% off on a 'future stay', until March 2021. Allianz claims we received a credit (the 20% off a future stay) and if we waived the travel credit it renders our claim non-eligible for reimbursement. So, basically, in order for us to get any reimbursement, the rental company would have had to offer us nothing and, since we obviously don't have another $5000.00 to spend (in order to get a 20% credit) and can't travel for pleasure due to Covid, they claim that we have 'waived' our travel credit.

This process couldn’t have been more simple! We bought the insurance because of the uncertain times we are experiencing. We simply filed our claim and uploaded the forms needed and we were all set! Thank you!

I slipped and fell on a back patio in Tulum Mexico. I Had what they called Premium travel package Allianz Global. I hurt my knee and tore some Tendons and internal damage. I took a taxi to emergency clinic, spent several hours could not walk was in brace. Had to extend my flight and condo stay another 4 or 5 days as per doctor's written recommendation. My extra expenses including medical, transportation, condo extension, flight change was $1100 have valid recipes for everything. This is cheap spent about 6 hours total at emergency clinic two times with two doctors and x rays etc.

I went through Priceline to book a flight on Sunday December 27th. I purchased the insurance policy just in case anything happened. I was notified by my work two of our doctors tested positive for Covid and was required to get tested. I tested positive for Covid. Called Priceline and informed them I would not be able to take the flight. They offered a travel credit but noticed I purchased the insurance so I could go through them for just a straight refund but I needed to leave the trip reservation so they could file a claim and find the flight.

We bought travel insurance for our trip. We got stuck in Dallas and needed to talk to the company about coverage. All 3 phone numbers we had for them were disconnected. Super frustrating. They had no problem promising service when we paid. They sent us an email when we bought the insurance with a link to their number and website. Non-working numbers, even on the website..

I purchased Trip Cancelation and Interruption Plan for the trip to Europe via Polish Airline and Rent-a-car in January with flight for July 18 2020 but I cancelled due to Covid-19 about 2 weeks prior departure. Polish Airline and Rent-a-car fully return the amount but ABC Express Inc. from Mississauga added Cancelation, administration, penalty fees and tax! I summited the application for added Cancelation, administration, penalty fees and tax! I was reimbursed today after about 6 months waiting for (understanding Covid-19 workload situation) and working from home also missing some of my information. It took me quite a few phone calls and taking one mail with the missing directly in to the receiving and delivery office. The final result was positive as they mail me home the exact amount I applied for! I was skeptical about Allianz but I was wrong!

Bought insurance when booked airline tickets, but when canceled trip due to health reasons they refused to pay. They did not accept doctor's letter for trip canceling. This insurance company is just a rip-off. Do your homework before buying insurance.

I purchased the insurance to cover a ticket in case I wasn't able to attend. The show was for the following year because of COVID-19 and I was denied my claim for a refund due to the coverage only being for cancellations of events. I'm sure this company makes a lot of money off people purchasing because of the low cost, then only granting refunds for very few reasons. I will not purchase Allianz Global Protection again.

I purchased insurance in May 2020 for our trip in Nov 2020. My Husband just obtained a new job and could not take the time off. This was unforeseen as stated in one of the reasons to cancel. This was not listed on the reasons to cancel however they have a "other" option so that is what I put. I had also put because of COVID, our accommodations were canceled and our money was refunded! Which is another reason. They denied my claim. Be careful when purchasing this insurance because they will use any excuse not to cover you!

On December 17th, 2019 I signed up with Craig Travel for a cruise down the Danube in June 2020, culminating in a viewing of the Passion Play in Oberammergau, Germany. Cost was $11,295.00 which I paid on February 13th, 2020. (Invoice #**) On their recommendation I purchase travel insurance with Allianz Global Assistance on December 24th, 2019 for $741.00.

I’ve been dealing with a claim since May 2020. They are sending me a generic letter asking for documentation and I send my documents. Am still wait for another 2 months to get the same letter again or phone and the agents will say, "Oh no don’t worry. We got the documents," then nothing until I phone back in a month and one the agent will say, "We escalate this," and of course nothing happened until I call again and someone will tell me they want a proof of communication between the hotel and Expedia, not what I sent like 6 months later and no one could’ve explained that!!! Still not resolved and ongoing. It’s very frustrating dealing with them. The Lack of communication is extreme and most of the agent are not trained properly. Will never deal with this insurance again.

I cannot recommend this company in good faith to any consumer. I received an email in early June 2020 that I would receive a refund on a cancelled policy. It is now November 2020 and although I have made several calls, sent emails and written letters asking about this refund, I have received nothing. I was given different phone numbers to call which took me around the globe, different email addresses and finally was informed that I needed to send them a letter from my bank/credit card that no refund was received. I followed through with everything each person or document told me to do. It appeared that Allianz kept stringing me along with the intention that I would give up. No refund as promised. Would not do business with them again.

My mom passed away November 8, 2018 and I submitted my claim on November 26, 2018. Allianz Claims continued to ask for the documents to be re-submitted until September of 2020. I finally received a reply, DENIED - DUE TO MISSING THE DEADLINE FOR THE SUBMISSION OF MY DOCUMENTATION. What a scam!! Not worth the monies I paid for the insurance, best to keep it.

I have bought travel insurance from Allianz Global Assistance for several years. I have filed a few claims and was always very happy with the results. I planned a month in Europe for September 2020. I planned this trip in February 2019. I bought $40,000 of travel insurance for this trip in February 2019 way before Covid. My river cruise and airplane tickets were canceled by the carriers and cruise company. I filed a claim for under $2000 for part of my trip not refunded. My claim was denied. I understand Covid is not covered but I bought this insurance in good faith and think I am still entitled to my very small claim.

My trip was cancelled because the building burned. I have not heard back from Allianz. My trip was scheduled July 24-30 2020 or within that time frame. I do not know if those dates were banked back into Diamonds International. Thank you for your help. Brenda **.

I bought insurance because there was "Trip Interruption Coverage" which according to the policy (which I read!) "Provides reimbursement for the unused, non-refundable portion of your trip and additional transportation costs to return home due to a covered reason." Cut to my trip being rescheduled. It took more than 48 hours for Allianz to respond to my inquiry, I almost missed the deadline. I wanted to ask how I could do about receiving reimbursement for my car rental and they just refunded my insurance and pretty much gave me the middle finger. Their marketing is intentionally misleading, and many of their policies are blatant lies. Do not use this company! This should really be illegal.

I entered a travel claim to Allianz insurance on the 4th of April 2020. I received an email that due to the pandemic, the claims process would be taking longer than normal. On the 30th of May, I received an email indicating that all our documentation was in order, and that a decision will be made as soon as possible. I called the call center around the end of July, and I was promised that I would get my decision within 10 business days via mail.

This company stuck with me and took care of me and my parents. Dad fell ill and spent time in ER. We had to stay extra days for him to recover enough to travel. They covered all the added expenses. I will use them again.

The application was well itemized relative to what you need to procede. I followed your directions and with minor items had all you required. The people helping with the final submission were great and saved a lot of time. I was very happy with the results.

I travel a lot and got tired of the previous company not paying on time. I was shocked when I got a check in the bank account within 2 days of turning my paperwork in. They were specific about what they needed. Don’t hesitate. Will use them again.

I bought a plan, I filed a claim due to a tooth infection while on vacation, which I had extracted, and I received reimbursement within the week. I fully plan on using Allianz for my next vacay as well and highly recommend it. 5/5, A+, 100%, you rock.

It was so easy to use Allianz that I would use as criteria in picking an airline, which insurance company the airlines is affiliated with.

My trip to Cancun in August was cancelled due to COVID 19. I am a high school teacher, and I cannot leave anywhere due to my work from September to June. The offer I received from Interjet was an extension to complete the travel before Oct 06 2020. Sun Palace did not offer anything officially. I asked for an extension to August 2021 so that I can use it. I was declined by both Interjet and Sun Palace.

I was diagnosed with covid-19 and Allianz helped me get a refund in a quick and timely manner. The process was easy and I appreciate their help in a tough time. The online directions were clear and simple and easy to follow. I recommend this company and look forward to using them again in the future.

We have used Allianz in the past and this is the second time we have needed to file a claim. Both times Allianz reimbursed us and helped us with our travel issues. We had to cancel our trip this month due to health issues and after we sent the requested information, our claim was filed and closed within a few days. Very impressive! Not only do we recommend Allianz, we encourage travelers to protect their travel through them!

I had to cancel my reservation because of a injury to my right ankle. Have a torn tendon that made it impossible to drive or enjoy a desert vacation. Everyone at Allianz treated me great, and I will always use Allianz when I travel in the future!! Thanks to all who worked with me.

We had to cancel our planned camp rental with another family after a close relative became ill. I'm especially grateful for the excellent assistance I received from McKenzie ** in completing the process and submitting the application. Once we collected and submitted all of the required documentation, our refund was sent promptly. Thank you!

Very easy process to submit a claim, everything was done online. Allianz was quick to request supporting documents and process my claim. Would have liked a little more money for my lost camcorder. I received 300 for my handyman which I paid 525 for 12 months ago, but I understand depreciation. Very quick to respond, fast and easy process. Would definitely recommend, I know I will be using them again.

I was VERY pleased with the ease in filing a claim online and the PROMPT reply and payment, delivered directly to my bank account. I highly recommend Allianz for trip insurance! You never know when things will happen to change your travel plans at the last minute. With insurance, it’s better to have it and not need it, than to need it and not have it!!

I was planned to go to Vegas with my BFF. Unfortunately she got sick, really sick. They refunded my trip. I have been an Interval international member for many years. I have always purchased the insurance. Interval has always been great. I knew that they would only partner with the best. My BFF just finished her last rad. treatment, came thru and now mending. This company was awesome during a very difficult time.

It did take a little while going back and forth with paperwork. However, they were great in the end. Very satisfied. I had to make the calls to follow up but they would respond and eventually the insurance came thru. First insurance company that actually paid out. Pleasantly surprised.

Easy online process to request a refund. Excellent and timely response! Received refund within 48 hours! Fantastic experience with Allianz Global Assistance. Would not hesitate to insure my next trip with them. Worth the price of insurance to safeguard the value of your trip.

We had to leave lodging early because of an illness. The company would not refund payment for canceled night. The Claim was settled promptly and accurately. It is why I purchase travel insurance. I have been with Allianz for several years.

Allianz took my claim and resolved it within 4 days. Very happy that I took their insurance for my travel plans. Customer service personnel were very helpful as I had lost my insurance ID number. They emailed me all the information I needed right away.

Overall, Allianz came through for us but not without some hassle first with the website and online claim submission, then with phone calls and emails. There were some conflicting messages. I would recommend that Allianz should work on making the process more user friendly.

Allianz was very easy to work with. Our covered trip had 4 stops. With Covid-19, each of our vacation stops changed drastically. Our trip turned into a trip we had not planned or wanted. Our claim was honored easily and quickly.

I am very pleased w/ Allianz. Received my reimbursement within 7 days after my return from my trip. My flight into DFW was delayed. So I missed my connection. I had a 7 hour layover in DFW. Went to the American Airline club.

Each representative who I spoke to on the phone was very personal, professional, and knowledgeable. However, it does take a long time to get through all the prompts on the Allianz phone system. Your reps made up for the time I spent listening to prompts!!

The insurance paid us back quickly - with very good service! Our trip was cancelled due to an illness and the company reimbursed us quickly requiring no additional information - we were very impressed! The tickets were on Alaska airlines.

I have 0 complaints. Claim was processed fast and professionally from beginning to end. I have had several similar experiences with other carriers on similar claims (Ex--AIG--lost paperwork, numerous delays, etc)--they paled in comparison. I will attempt to purchase from your company in the future and have recommended you to others.

High risk Pregnancy and suffering from migraines we could no longer take our trip. We got refunded thanks to Allianz. The process was smooth and easy and the lady in the phone I dealt with was extremely helpful. I will be sure to use them again next trip.

I really enjoyed having this service. It is worth it and comes in handy. I had to file a claim on two separate occasions, while having this service, and everything worked out fine for me. I would recommend, whenever available.

Claim process relatively pain free. But my claim was legit and I legitimately had a medical and surgical reason for canceling my trip. Only gripe, I was sent 2 checks in my name and the other passenger even though I sent in proof of only me paying for the tickets. I will continue to purchase travel insurance every time I fly.

Good service and time efficient! They paid us back in a timely manner. Customer service was very helpful in guiding us towards the next step. The website was very easy to navigate and filing the claim was very straightforward. I am also glad they insured my hotel room that I later cancelled. For that I thank Allianz. God bless.

They had my money returned after I couldn’t attend military duty after my daughter tested positive for COVID-19. Very happy with the service. I just had to submit paperwork for my military commander and then I received my money back within a week's time. Could not be more happy with the service. Will definitely use again.

First time I have purchased travel insurance. I was having a terrible travel day and bought a one way ticket because the airline could not provide status of rebooking. My arriving flight was late and I missed the flight I purchased. Had to rent a car and drive home. So glad I had the insurance to cover the cost of the rental car.

I was told I would be given two choices, a cash amount and point amount. I never received a cash offer as a choice. I asked to have claims adjuster call me so I could discuss the claim but no one ever returned my call.

Purchased insurance in December 2019 for a trip in August/September 2020. Our trip was cancelled due to the pandemic. Allianz is denying all claims related to Covid 19. Don’t buy this insurance thinking it will protect you.

Bought airline ticket MONTHS in advance before the whole Covid fiasco. The conference I was supposed to attend had to be cancelled to accommodate government guidelines due to Covid. They denied my refund claim and my appeal. COVID SHOULD BE MEDICAL REASON ENOUGH. Stay far away from Allianz!

I bought a 1-year Allianz travel insurance in August 2019 for my wife and I. Since Covid-19 started in March 2020, we postponed all our plans to travel. In May, I emailed their Sales Support team asking whether they’re doing anything for insured people for the lack of travel (my car Insurance company did that, without even me asking). Instead they immediately refunded me some tiny partial amount (that doesn’t add up) and cancelled (without notification, but I had no idea till today) the rest of my insurance (6 months). I repeatedly emailed them (the only way to reach this lowly bunch) asking for a breakdown on their refund calculation & whether my policy was still active. NO REPLY whatsoever.

I truly appreciate you taking the time to talk to me and your heartfelt concerns dealing with my situation. This is what it supposed to feel like on the other line. Real human, real care and real support. I have always used Allianz in never had to reach out to you until now. I feel completely safe and comfortable with my choices and I know others will!

My trip was planned months prior to COVID and once it hit my travel was cancelled. You would think a travel insurance company would help its customers during this crisis, instead they refuse to issue refunds! BAD BUSINESS!!!! My next trip and anyone planning a trip should stay far away from this company!

I submitted the requested info twice but just received a "final request!" If not received soon, my case will be closed. According to other reviews, this happens often! Our trip was cancelled by the carrier but I feel I should get medical and extended travel insurance rebate which were purchased through Allianz.

I bought travel insurance for a cruise I was to take in May. As all cruises were cancelled in March, I asked for a return of the premium amount. Email replies said they were busy and would get to me in 8-10 business days. After a month I sent another request for premium refund. I twice sent in paperwork showing that the cruise was cancelled by Celebrity. Now they just ignore all emails. Please do not do business with this company if you want to be treated fairly.

I submitted a request to received a refund for plane tickets to San Diego California in July 20. I'm in the military and I was unable to travel. It was a smooth process. I would like the thank everyone involved. Thank you so much. I really appreciate it!

I called on May 18 and I was told that someone will reach back to me with my case but so far still nobody has call me, they sent me a check only for the first part of the claim and ignored that the passenger still in the USA.

After an insured cruise was cancelled by the cruise line, I requested, and Allianz agreed to provide an immediate refund of my trip insurance premium. After months and dozens of follow- ups, they are still holding it, despite assurances (lies) that the refund has been issued. DO NOT USE ALLIANZ FOR TRAVEL INSURANCE!

Allianz did come through and cancelled my other 2 insurance policies and refunded my premiums. I am not sure if it was my review or my concern was escalated internally. In either case, I am satisfied they did refund my premiums.

This entire process was very much a struggle. I had to file two different claims (since I had two flights) which is fine, but one was approved and the other declined. I had to keep calling back, speaking To several people to try to figure out what happened. I had a doctor's note attached to my claim which didn’t seem to matter at first. This was a lengthy and (honestly) quite frustrating experience. So much so, that I have decided to no longer use Delta and Allianz for my traveling needs.

I talked to Allianz representatives twice when filing the claim. Each time the responses to my questions were clear and helpful. When I filed the claim everything went smoothly and it was processed in a very timely manner. In fact, my claim was reviewed and accepted more quickly than I anticipated.

Trip with Grace Baptist Church. Knoxville, Tenn.

I am very happy with the fast service and minimal work it took to get my claim processed. I have been trying to get money from TSA for almost 6? months to replace the item they lost during a search of my bag. I gave four stars due to the fact that the insurance did not help with another trip that I needed to cancel due to COVID. Purchasers should be aware of that especially now.

i received full reimbursement for medical expenses incurred while on Norwegian Cruise (non-covid related) in a very quick turnaround from date that I submitted claim. Email updates were also helpful.. (unlike Norwegian that has yet to respond sine Mar 25th- and owes a 50% refund of cruise cost). VERY HAPPY with Allianz trip insurance and will get again on any future travel. Thank you.

Please read all reviews before considering this company. As you will see, they are denying ALL claims that they think they can somehow relate to COVID. We bought our policy in December 2019 BEFORE COVID. We started a claim to cancel the trip due to my husband's chronic medical issues but BEFORE we could see his doctor- the travel company, in April, cancelled the trip scheduled for December 2020. Nowhere did the travel company state they were cancelling due to COVID. Since the trip was CANCELLED, we asked for our premium to be returned, since we did not take the trip. We spent 10 weeks going back and forth with them...playing dumb, saying we didn't send the correct documents, waiting forever to speak with customer service etc. and in the end, we were denied for COVID. BAD, BAD PEOPLE< BAD, BAD COMPANY.

We purchased Allianz flight insurance through American Airlines for a flight for an Oceania cruise. After Oceania cancelled the cruise due to the coronavirus we tried to get reimbursed for the unusable airline tickets, but Allianz said they do not cover coronavirus-related cancellations.

We were unable to fly to a U. of Michigan law school graduation due to Covid 19. We had taken out insurance on the flight. United was gracious in offering us 2 years to re-use the tickets. However my husband is 91 with serious COPD. Your agency was understanding when I told them that the chance of us being able to fly again was very doubtful and they refunded our money for the flight. We were very grateful and had yet another reason to be pleased with Allianz.

Allianz was extremely helpful. I called and spoke to an agent who told me exactly what would be required when filing a claim because my travel companion was ill, so that there would be no need for any further discussion/delays after my claim was filed. I submitted all of my required documentation and clearly explained the reasons why we were unable to travel. Even in the midst of the coronavirus pandemic, where it was clear that Allianz was receiving a much larger claim volume than usual, I received timely feedback on my claim and was refunded in full. I would recommend Allianz to anyone, and every time I travel I will use Allianz for insurance because of how reliable and timely your response was, and how easy it was to file a claim.

A family trip was cancelled and claims were submitted. Claims ** and ** were processed and payment received in a timely manner. However, the above claim remains unpaid. I was very pleased about the first two claims and very unhappy about this pending one.

I purchased airfare in November of 2019 with insurance. In March of 2020 a Global Pandemic occurred. Course closed, stares quarantined. When I had to cancel my trip which was scheduled for July my claim with Allianz was Denied and my money was not returned. They claim it was not an Epidemic! If a Global Pandemic does not warrant the return of my airfare, the fact that my starter did not allow, Allow, me to work for four months and STILL not working, does not qualify for my insurance l travel insurance to kick in then this company and its services are a Complete Waste of Money and I will never purchase their travel insurance again! I am appalled by the lack of concern, care, and commitment to their customers and their service.

I was impressed at how quickly Allianz handled our claim. After I submitted evidence for the medical reason, Allianz processed my claim within 2 days. Remarkable! Thank you for making this experience stress-free. The only stressful part is submitting this comment because it will not go through even though I typed the minimum number of words.

We were very happy with how our claim was handled during this tricky time. We followed the required protocol and were refunded our flight costs in a timely manner. We would certainly purchase flight insurance if we decide to travel in the future. Very appreciative. Thank you.

Allianz is quick to resolve a claim. They are really a good company to do business with. The reps are knowledgeable and willing to assist customers. I will use Allianz again because of their quick response and courteous reps. Great business!

I bought insurance for my trip to Vietnam before the worldwide pandemic! I initially received a confirmation that my claim was accepted and a couple weeks later saying that my claim was not accepted because of the pandemic, even though I bought the insurance before anyone in this country had heard of the pandemic! Thank you for your attention to my unhappy status!! Bertha

I will not travel without Allianz travel insurance. The reimbursement/insurance policy is straightforward and easy to comprehend. I do not feel that I am somehow still exposed after reading the contract. The reimbursement administration is easily completed online. The reimbursement itself is incredibly speedy. Incredibly. I have used one other travel insurer in recent years. While I did received reimbursement, it was much more time consuming and laborious and the reimbursement was very slow processing. With Allianz, I have made both small and large claims. No difference in results, process or timeliness. I have and continue to recommend Allianz.

I highly recommend Allianz Global Assistance USA! They were wonderful in helping me recover the costs from my travel delay. I'm so glad I purchased their product when I made my travel reservations. I will definitely use this company again!

This was my first time buying travel insurance for me & my family & I am so glad I did! When we ended up not being able to go on our trip, Allianz came through for us. Don’t ever hesitate buying insurance because you really never know what’s going to happen & you will be so happy you did. 100% recommend Allianz!

Medical refund. Everything was handled professional and all my questions were answered. Considering what was happening in the travel industry with COVID-19, my request was processed in a quick manner. The email communication regarding the status of the claim was very helpful. The website was easy to navigate.

The decision to prohibit coverage was based on an event that did not exist at the time the policy was purchased. "Your plan does not provide coverage for losses due to an event that was known and foreseeable, intended, or expected when your plan was purchased." This excuse for non-coverage alleges we knew of the pending pandemic, closure of countries and cancellation of airlines. We were in Europe for two day when the countries started to close their borders. The accusation that the insurance would not cover our losses because "It is designed to protect you when there is a sudden, unexpected problem or emergency." When all countries shut down their border and the U.S. President closed entry to all European travelers when we were in Austria, this was a sudden problem which was unforeseen and unexpected.

Trip cancellation. Living in a world pandemic was crazy. Having my husband experience heart problems was worse. I am so grateful I had taken out trip insurance (whoever thought we would need it). The process was simple, straightforward, and fair. Thank you so much.

My siblings and I planned an expensive trip to Cuba, so our mother could return to her homeland for the first (and last) time since she and our father were married there in 1959. We were going with a group of 12 of us, as our older children wanted to experience Cuba first-hand, as well. Luckily, we purchased insurance for each of us, as we had no idea what would happen between the time we booked the trip, and the actual trip date! We had no idea that a pandemic was imminent, flights would be cancelled, and countries would start banning tourists.

Insurance on flight. I had to call customer service a couple of times and each person I spoke to was professional and helpful. My flight cost was refunded in a timely manner. I would recommend friends to use this company in the future for travels plans. Thank you.

They continue to ask for the same documents despite having sent them everything several times( with confirmed reception via mail delivery services- fedex, ups, regular mail).

I could not go on my trip due to health problems and the Corona virus. I was able to get a refund. We were going to Hawaii. In Hawaii you had to remain in your room for 14 days in quarantine. So we could not enjoy our vacation as we would be coming back by then. So I was very grateful when I was able to get a refund from Allianz. We are over 70 so we don’t know if we will be able to arrange a trip on a different date. Thank you.

I am a retired disabled vet. I served in Beirut. This is a very untrustworthy company. Please be careful. Be aware that they do have all your credit card information and you will get billed without knowing it. They charged me $750 for a nail in a tire. Oh by the way I'm the one that changed the tire and put the spare tire on so they probably would have charged me more if they would have had to change the tire. The company does not respond to emails. When I called the young lady to try to talk to her she hung up on me.

I couldn't be more pleased with the processing of my claim. It was a pleasure working with Allianz and will definitely tell my family and friends. The process was efficient and the handling of my claim was fast and friendly. Thanks.

Figuring out how to file a claim and what exactly was needed was quite painstaking. The link on the email from my initial confirmation of purchase did not work. However, once I learned what documents were needed (different information depending on to whom I spoke) and how to file a claim, everything went very smoothly. Also, I was quite pleased that Allianz covered my claim and reimbursed me quickly.

Our claim with Allianz Global Insurance was met with efficiency and a refund check issued in a very timely manner. Appropriate inquiry was made as to why trip had to be cancelled, all documents were submitted, and we had a very fast response to our claim. Would highly recommend that all travelers use Allianz as you never know what might happen that would cause you not to be able to travel - that protection is worth every extra dollar!

I always buy an annual policy from Allianz, and this time I needed it. I got a terminal disease diagnosis (ALS) after I had made down payments for 2 to Chile in December to see the total eclipse. The tour company refunded only $3000 of the $7000 I paid them. Allianz came up the rest, so I am totally happy. I do urge my family to get an Allianz policy.

Trip Assist Family Care plan. Great customer service receiving forms and once submitted processed expeditiously. Customer service on phone was friendly, helpful and courteous. I gathered all of the requested information – a note from my doctor, medical records – and completed the form, mailed it and heard that it was approved in a very timely manner.

The process was very easy to file a claim, it was hassle free and we received our refund quickly. I would not hesitate to use Allianz again for trip insurance when traveling. I did everything online and it went smoothly.