Allianz Global Assistance Reviews

I was diagnosed with covid-19 and Allianz helped me get a refund in a quick and timely manner. The process was easy and I appreciate their help in a tough time. The online directions were clear and simple and easy to follow. I recommend this company and look forward to using them again in the future.

We have used Allianz in the past and this is the second time we have needed to file a claim. Both times Allianz reimbursed us and helped us with our travel issues. We had to cancel our trip this month due to health issues and after we sent the requested information, our claim was filed and closed within a few days. Very impressive! Not only do we recommend Allianz, we encourage travelers to protect their travel through them!

I had to cancel my reservation because of a injury to my right ankle. Have a torn tendon that made it impossible to drive or enjoy a desert vacation. Everyone at Allianz treated me great, and I will always use Allianz when I travel in the future!! Thanks to all who worked with me.

We had to cancel our planned camp rental with another family after a close relative became ill. I'm especially grateful for the excellent assistance I received from McKenzie ** in completing the process and submitting the application. Once we collected and submitted all of the required documentation, our refund was sent promptly. Thank you!

Very easy process to submit a claim, everything was done online. Allianz was quick to request supporting documents and process my claim. Would have liked a little more money for my lost camcorder. I received 300 for my handyman which I paid 525 for 12 months ago, but I understand depreciation. Very quick to respond, fast and easy process. Would definitely recommend, I know I will be using them again.

I was VERY pleased with the ease in filing a claim online and the PROMPT reply and payment, delivered directly to my bank account. I highly recommend Allianz for trip insurance! You never know when things will happen to change your travel plans at the last minute. With insurance, it’s better to have it and not need it, than to need it and not have it!!

I was planned to go to Vegas with my BFF. Unfortunately she got sick, really sick. They refunded my trip. I have been an Interval international member for many years. I have always purchased the insurance. Interval has always been great. I knew that they would only partner with the best. My BFF just finished her last rad. treatment, came thru and now mending. This company was awesome during a very difficult time.

It did take a little while going back and forth with paperwork. However, they were great in the end. Very satisfied. I had to make the calls to follow up but they would respond and eventually the insurance came thru. First insurance company that actually paid out. Pleasantly surprised.

Easy online process to request a refund. Excellent and timely response! Received refund within 48 hours! Fantastic experience with Allianz Global Assistance. Would not hesitate to insure my next trip with them. Worth the price of insurance to safeguard the value of your trip.

We had to leave lodging early because of an illness. The company would not refund payment for canceled night. The Claim was settled promptly and accurately. It is why I purchase travel insurance. I have been with Allianz for several years.

Allianz took my claim and resolved it within 4 days. Very happy that I took their insurance for my travel plans. Customer service personnel were very helpful as I had lost my insurance ID number. They emailed me all the information I needed right away.

Overall, Allianz came through for us but not without some hassle first with the website and online claim submission, then with phone calls and emails. There were some conflicting messages. I would recommend that Allianz should work on making the process more user friendly.

Allianz was very easy to work with. Our covered trip had 4 stops. With Covid-19, each of our vacation stops changed drastically. Our trip turned into a trip we had not planned or wanted. Our claim was honored easily and quickly.

I am very pleased w/ Allianz. Received my reimbursement within 7 days after my return from my trip. My flight into DFW was delayed. So I missed my connection. I had a 7 hour layover in DFW. Went to the American Airline club.

Each representative who I spoke to on the phone was very personal, professional, and knowledgeable. However, it does take a long time to get through all the prompts on the Allianz phone system. Your reps made up for the time I spent listening to prompts!!

The insurance paid us back quickly - with very good service! Our trip was cancelled due to an illness and the company reimbursed us quickly requiring no additional information - we were very impressed! The tickets were on Alaska airlines.

I have 0 complaints. Claim was processed fast and professionally from beginning to end. I have had several similar experiences with other carriers on similar claims (Ex--AIG--lost paperwork, numerous delays, etc)--they paled in comparison. I will attempt to purchase from your company in the future and have recommended you to others.

High risk Pregnancy and suffering from migraines we could no longer take our trip. We got refunded thanks to Allianz. The process was smooth and easy and the lady in the phone I dealt with was extremely helpful. I will be sure to use them again next trip.

I really enjoyed having this service. It is worth it and comes in handy. I had to file a claim on two separate occasions, while having this service, and everything worked out fine for me. I would recommend, whenever available.

Claim process relatively pain free. But my claim was legit and I legitimately had a medical and surgical reason for canceling my trip. Only gripe, I was sent 2 checks in my name and the other passenger even though I sent in proof of only me paying for the tickets. I will continue to purchase travel insurance every time I fly.

Good service and time efficient! They paid us back in a timely manner. Customer service was very helpful in guiding us towards the next step. The website was very easy to navigate and filing the claim was very straightforward. I am also glad they insured my hotel room that I later cancelled. For that I thank Allianz. God bless.

They had my money returned after I couldn’t attend military duty after my daughter tested positive for COVID-19. Very happy with the service. I just had to submit paperwork for my military commander and then I received my money back within a week's time. Could not be more happy with the service. Will definitely use again.

First time I have purchased travel insurance. I was having a terrible travel day and bought a one way ticket because the airline could not provide status of rebooking. My arriving flight was late and I missed the flight I purchased. Had to rent a car and drive home. So glad I had the insurance to cover the cost of the rental car.

I was told I would be given two choices, a cash amount and point amount. I never received a cash offer as a choice. I asked to have claims adjuster call me so I could discuss the claim but no one ever returned my call.

Purchased insurance in December 2019 for a trip in August/September 2020. Our trip was cancelled due to the pandemic. Allianz is denying all claims related to Covid 19. Don’t buy this insurance thinking it will protect you.

Bought airline ticket MONTHS in advance before the whole Covid fiasco. The conference I was supposed to attend had to be cancelled to accommodate government guidelines due to Covid. They denied my refund claim and my appeal. COVID SHOULD BE MEDICAL REASON ENOUGH. Stay far away from Allianz!

I bought a 1-year Allianz travel insurance in August 2019 for my wife and I. Since Covid-19 started in March 2020, we postponed all our plans to travel. In May, I emailed their Sales Support team asking whether they’re doing anything for insured people for the lack of travel (my car Insurance company did that, without even me asking). Instead they immediately refunded me some tiny partial amount (that doesn’t add up) and cancelled (without notification, but I had no idea till today) the rest of my insurance (6 months). I repeatedly emailed them (the only way to reach this lowly bunch) asking for a breakdown on their refund calculation & whether my policy was still active. NO REPLY whatsoever.

I truly appreciate you taking the time to talk to me and your heartfelt concerns dealing with my situation. This is what it supposed to feel like on the other line. Real human, real care and real support. I have always used Allianz in never had to reach out to you until now. I feel completely safe and comfortable with my choices and I know others will!

My trip was planned months prior to COVID and once it hit my travel was cancelled. You would think a travel insurance company would help its customers during this crisis, instead they refuse to issue refunds! BAD BUSINESS!!!! My next trip and anyone planning a trip should stay far away from this company!

I submitted the requested info twice but just received a "final request!" If not received soon, my case will be closed. According to other reviews, this happens often! Our trip was cancelled by the carrier but I feel I should get medical and extended travel insurance rebate which were purchased through Allianz.

I bought travel insurance for a cruise I was to take in May. As all cruises were cancelled in March, I asked for a return of the premium amount. Email replies said they were busy and would get to me in 8-10 business days. After a month I sent another request for premium refund. I twice sent in paperwork showing that the cruise was cancelled by Celebrity. Now they just ignore all emails. Please do not do business with this company if you want to be treated fairly.

I submitted a request to received a refund for plane tickets to San Diego California in July 20. I'm in the military and I was unable to travel. It was a smooth process. I would like the thank everyone involved. Thank you so much. I really appreciate it!

I called on May 18 and I was told that someone will reach back to me with my case but so far still nobody has call me, they sent me a check only for the first part of the claim and ignored that the passenger still in the USA.

After an insured cruise was cancelled by the cruise line, I requested, and Allianz agreed to provide an immediate refund of my trip insurance premium. After months and dozens of follow- ups, they are still holding it, despite assurances (lies) that the refund has been issued. DO NOT USE ALLIANZ FOR TRAVEL INSURANCE!

Allianz did come through and cancelled my other 2 insurance policies and refunded my premiums. I am not sure if it was my review or my concern was escalated internally. In either case, I am satisfied they did refund my premiums.

This entire process was very much a struggle. I had to file two different claims (since I had two flights) which is fine, but one was approved and the other declined. I had to keep calling back, speaking To several people to try to figure out what happened. I had a doctor's note attached to my claim which didn’t seem to matter at first. This was a lengthy and (honestly) quite frustrating experience. So much so, that I have decided to no longer use Delta and Allianz for my traveling needs.

I talked to Allianz representatives twice when filing the claim. Each time the responses to my questions were clear and helpful. When I filed the claim everything went smoothly and it was processed in a very timely manner. In fact, my claim was reviewed and accepted more quickly than I anticipated.

Trip with Grace Baptist Church. Knoxville, Tenn.

I am very happy with the fast service and minimal work it took to get my claim processed. I have been trying to get money from TSA for almost 6? months to replace the item they lost during a search of my bag. I gave four stars due to the fact that the insurance did not help with another trip that I needed to cancel due to COVID. Purchasers should be aware of that especially now.

i received full reimbursement for medical expenses incurred while on Norwegian Cruise (non-covid related) in a very quick turnaround from date that I submitted claim. Email updates were also helpful.. (unlike Norwegian that has yet to respond sine Mar 25th- and owes a 50% refund of cruise cost). VERY HAPPY with Allianz trip insurance and will get again on any future travel. Thank you.

Please read all reviews before considering this company. As you will see, they are denying ALL claims that they think they can somehow relate to COVID. We bought our policy in December 2019 BEFORE COVID. We started a claim to cancel the trip due to my husband's chronic medical issues but BEFORE we could see his doctor- the travel company, in April, cancelled the trip scheduled for December 2020. Nowhere did the travel company state they were cancelling due to COVID. Since the trip was CANCELLED, we asked for our premium to be returned, since we did not take the trip. We spent 10 weeks going back and forth with them...playing dumb, saying we didn't send the correct documents, waiting forever to speak with customer service etc. and in the end, we were denied for COVID. BAD, BAD PEOPLE< BAD, BAD COMPANY.

We purchased Allianz flight insurance through American Airlines for a flight for an Oceania cruise. After Oceania cancelled the cruise due to the coronavirus we tried to get reimbursed for the unusable airline tickets, but Allianz said they do not cover coronavirus-related cancellations.

We were unable to fly to a U. of Michigan law school graduation due to Covid 19. We had taken out insurance on the flight. United was gracious in offering us 2 years to re-use the tickets. However my husband is 91 with serious COPD. Your agency was understanding when I told them that the chance of us being able to fly again was very doubtful and they refunded our money for the flight. We were very grateful and had yet another reason to be pleased with Allianz.

Allianz was extremely helpful. I called and spoke to an agent who told me exactly what would be required when filing a claim because my travel companion was ill, so that there would be no need for any further discussion/delays after my claim was filed. I submitted all of my required documentation and clearly explained the reasons why we were unable to travel. Even in the midst of the coronavirus pandemic, where it was clear that Allianz was receiving a much larger claim volume than usual, I received timely feedback on my claim and was refunded in full. I would recommend Allianz to anyone, and every time I travel I will use Allianz for insurance because of how reliable and timely your response was, and how easy it was to file a claim.

A family trip was cancelled and claims were submitted. Claims ** and ** were processed and payment received in a timely manner. However, the above claim remains unpaid. I was very pleased about the first two claims and very unhappy about this pending one.

I purchased airfare in November of 2019 with insurance. In March of 2020 a Global Pandemic occurred. Course closed, stares quarantined. When I had to cancel my trip which was scheduled for July my claim with Allianz was Denied and my money was not returned. They claim it was not an Epidemic! If a Global Pandemic does not warrant the return of my airfare, the fact that my starter did not allow, Allow, me to work for four months and STILL not working, does not qualify for my insurance l travel insurance to kick in then this company and its services are a Complete Waste of Money and I will never purchase their travel insurance again! I am appalled by the lack of concern, care, and commitment to their customers and their service.

I was impressed at how quickly Allianz handled our claim. After I submitted evidence for the medical reason, Allianz processed my claim within 2 days. Remarkable! Thank you for making this experience stress-free. The only stressful part is submitting this comment because it will not go through even though I typed the minimum number of words.

We were very happy with how our claim was handled during this tricky time. We followed the required protocol and were refunded our flight costs in a timely manner. We would certainly purchase flight insurance if we decide to travel in the future. Very appreciative. Thank you.

Allianz is quick to resolve a claim. They are really a good company to do business with. The reps are knowledgeable and willing to assist customers. I will use Allianz again because of their quick response and courteous reps. Great business!

I bought insurance for my trip to Vietnam before the worldwide pandemic! I initially received a confirmation that my claim was accepted and a couple weeks later saying that my claim was not accepted because of the pandemic, even though I bought the insurance before anyone in this country had heard of the pandemic! Thank you for your attention to my unhappy status!! Bertha

I will not travel without Allianz travel insurance. The reimbursement/insurance policy is straightforward and easy to comprehend. I do not feel that I am somehow still exposed after reading the contract. The reimbursement administration is easily completed online. The reimbursement itself is incredibly speedy. Incredibly. I have used one other travel insurer in recent years. While I did received reimbursement, it was much more time consuming and laborious and the reimbursement was very slow processing. With Allianz, I have made both small and large claims. No difference in results, process or timeliness. I have and continue to recommend Allianz.

I highly recommend Allianz Global Assistance USA! They were wonderful in helping me recover the costs from my travel delay. I'm so glad I purchased their product when I made my travel reservations. I will definitely use this company again!

This was my first time buying travel insurance for me & my family & I am so glad I did! When we ended up not being able to go on our trip, Allianz came through for us. Don’t ever hesitate buying insurance because you really never know what’s going to happen & you will be so happy you did. 100% recommend Allianz!

Medical refund. Everything was handled professional and all my questions were answered. Considering what was happening in the travel industry with COVID-19, my request was processed in a quick manner. The email communication regarding the status of the claim was very helpful. The website was easy to navigate.

The decision to prohibit coverage was based on an event that did not exist at the time the policy was purchased. "Your plan does not provide coverage for losses due to an event that was known and foreseeable, intended, or expected when your plan was purchased." This excuse for non-coverage alleges we knew of the pending pandemic, closure of countries and cancellation of airlines. We were in Europe for two day when the countries started to close their borders. The accusation that the insurance would not cover our losses because "It is designed to protect you when there is a sudden, unexpected problem or emergency." When all countries shut down their border and the U.S. President closed entry to all European travelers when we were in Austria, this was a sudden problem which was unforeseen and unexpected.

Trip cancellation. Living in a world pandemic was crazy. Having my husband experience heart problems was worse. I am so grateful I had taken out trip insurance (whoever thought we would need it). The process was simple, straightforward, and fair. Thank you so much.

My siblings and I planned an expensive trip to Cuba, so our mother could return to her homeland for the first (and last) time since she and our father were married there in 1959. We were going with a group of 12 of us, as our older children wanted to experience Cuba first-hand, as well. Luckily, we purchased insurance for each of us, as we had no idea what would happen between the time we booked the trip, and the actual trip date! We had no idea that a pandemic was imminent, flights would be cancelled, and countries would start banning tourists.

Insurance on flight. I had to call customer service a couple of times and each person I spoke to was professional and helpful. My flight cost was refunded in a timely manner. I would recommend friends to use this company in the future for travels plans. Thank you.

They continue to ask for the same documents despite having sent them everything several times( with confirmed reception via mail delivery services- fedex, ups, regular mail).

I could not go on my trip due to health problems and the Corona virus. I was able to get a refund. We were going to Hawaii. In Hawaii you had to remain in your room for 14 days in quarantine. So we could not enjoy our vacation as we would be coming back by then. So I was very grateful when I was able to get a refund from Allianz. We are over 70 so we don’t know if we will be able to arrange a trip on a different date. Thank you.

I am a retired disabled vet. I served in Beirut. This is a very untrustworthy company. Please be careful. Be aware that they do have all your credit card information and you will get billed without knowing it. They charged me $750 for a nail in a tire. Oh by the way I'm the one that changed the tire and put the spare tire on so they probably would have charged me more if they would have had to change the tire. The company does not respond to emails. When I called the young lady to try to talk to her she hung up on me.

I couldn't be more pleased with the processing of my claim. It was a pleasure working with Allianz and will definitely tell my family and friends. The process was efficient and the handling of my claim was fast and friendly. Thanks.

Figuring out how to file a claim and what exactly was needed was quite painstaking. The link on the email from my initial confirmation of purchase did not work. However, once I learned what documents were needed (different information depending on to whom I spoke) and how to file a claim, everything went very smoothly. Also, I was quite pleased that Allianz covered my claim and reimbursed me quickly.

Our claim with Allianz Global Insurance was met with efficiency and a refund check issued in a very timely manner. Appropriate inquiry was made as to why trip had to be cancelled, all documents were submitted, and we had a very fast response to our claim. Would highly recommend that all travelers use Allianz as you never know what might happen that would cause you not to be able to travel - that protection is worth every extra dollar!

I always buy an annual policy from Allianz, and this time I needed it. I got a terminal disease diagnosis (ALS) after I had made down payments for 2 to Chile in December to see the total eclipse. The tour company refunded only $3000 of the $7000 I paid them. Allianz came up the rest, so I am totally happy. I do urge my family to get an Allianz policy.

Trip Assist Family Care plan. Great customer service receiving forms and once submitted processed expeditiously. Customer service on phone was friendly, helpful and courteous. I gathered all of the requested information – a note from my doctor, medical records – and completed the form, mailed it and heard that it was approved in a very timely manner.

The process was very easy to file a claim, it was hassle free and we received our refund quickly. I would not hesitate to use Allianz again for trip insurance when traveling. I did everything online and it went smoothly.

My wife and I had travel insurance thru Allianz for our cruise last February, 2020. While on the ship, my wife needed to see the ship's doctor. Our bill was over $500.00. After arriving home, I initially did not think that our policy would cover those charges so I paid them on my own. A month later, I thought I would at least try contacting Allianz, thinking that I probably would be denied. Quite a pleasant surprise when my claim was accepted and shortly received payment. A hassle free and good customer service from Allianz.

Baggage claim. My claim was resolved fast and it was a fairly easy process to follow. I am happy with the outcome and the service. I would use this company again for all my trips. Customer service was very helpful and accessible.

Why purchase insurance when it gets denied when you put in a claim. They made me wait 2 1/2 months only to tell me my claim was going to be paid. They should at least given me airline credit. I will not recommend this to anyone I know.

Quick responses to claims, and clear documentation explaining what was necessary to submit. Got my refund in just a few weeks. Only suggestion is that they could be clearer about what they still needed—I submitted the same document twice, thinking it wasn't processed correctly, when they really needed separate, more detailed documentation.

Had to cancel my trip with my husband due to medical reasons. I filled out the online claim form and attached the necessary paper. There were no problems at all. I received my refund within a month. Very happy with Allianz.

I asked for refund check for my friend who spent money for ship infirmary and they promptly answered the claim. She was charged for a high visit for urinary infection and medicine and blood work. Her regular insurance did not give her refund.

The process of the filing the claim was easy and efficient. We were provided with the information of what was needed and was able to navigate the site to complete the task. We received quick responses despite the pandemic going on. Overall, my husband and I were very satisfied with the service and feel safe purchasing insurance again.

We have had travel insurance with Allianz for several years now---we travel quite a bit. We have had a couple of issues which they have handled honestly, fairly, and timely. Have recommended them to all our friends and will continue to do so.

We were very happy with the refund of our airfare. We had to cancel our trip to Germany because my mother's doctor thought it was unsafe for her to fly now. Thank you very much! We will advise others to use this company.

When it was obvious to most your company delayed refunding our travel money. I find it devious by your company putting non-payment for pandemics into your policy. Also making so difficult to be paid when things are obvious, I find really poor customer service.

Thank you for your assistance. I usually buy trip insurance, just in case, but this was the first time I had to use it. After I submitted the required documentation, I received reimbursement. I appreciated the refund of my money, because we are going through a rough time right now, and can use the money.

My husband & I were supposed to leave for Vegas in 6/19; had this trip planned for almost a year. He was diagnosed with cardiac & pulmonary issues & requires surgical procedures. I provided documentation to Allianz & got a full refund for our tickets within a month.

Easy to work with. Very fair. Very happy with outcome. I will use Allianz for all future travel insurance. They refunded my airfare in full based on the documentation I submitted. The submission process was easy and the rep on the phone was very professional and helpful. Thank you.

From my first contact with you, I am very pleased with your service and representatives, it was nothing but first class, thank you. Even with the quarantine I was kept informed as to the progress of my claim. I will be traveling in the future. And will have no problem getting insurance again.

We were traveling to Philly, that morning my daughter had an episode of kidney stones and was unable to go with us. I received full refund for her flight. Thank you. Very happy that I purchased your insurance. I will use your company again.

My husband and I had to cancel a trip from Boston to Arizona booked on American Airlines, April 2, 2020 to April 5, 2020. Weeks before the trip, our physician advised us not to fly, especially my husband who is diabetic and has serious asthma. He gave us letters to that effect. We had purchased flight insurance from Allianz so first we tried calling- that was hours and we were told we would receive a call-back but we never did. Then I tried to file a claim online but the claim would not transmit due to "unexpected technical error". We tried to fax a claim but the fax number kept coming back "busy/no response". Finally, I wrote a letter (I wrote 2 in the end) and made copies of our doctor's letters, our flight information, our Allianz contract- everything- and mailed it to Richmond, Va. We did receive an e-mail acknowledging receipt of our letter and finally, another e-mail saying that we would receive a refund check.

You were very considerate and quick when I had to cut short a trip to England and return home suddenly. My elderly mother had fallen and broken her hip and I wanted to be with her. Your refund of my expenses was generous. Especially since this happened just as the Covid-19 crisis began to trouble travel plans, I was impressed and grateful.

As I have aged with compromised health, I decided to purchase ticket insurance the past couple of years. This was the first time i filed a claim. The process was straightforward, the forms were clear and my physician completed her part and emailed the documents. Shortly after Allianz received the completed forms, my claim was approved. No hassle, no questioning... professional!.

I had to cancel my trip to Utah for medical reasons. My husband was to travel with me. We received timely refunds of our airfare after an easy online claim process. Refunds were made directly to our checking account.

I was very pleased with the assistance received and the timely manner of the claims. I would prefer a little more personal communication but overall very pleased with the overall outcome of the claim submitted. Thank you kindly for your assistance.

I was unable to keep my reservation per my doctor recommendation. I was told I needed my doctor note one. I contacted Allianz. They gave me step by step instructions on how to submit the information that would be required. They were friendly and understanding. Cassandra **

I purchased insurance on plane tickets I purchased for 2 separate international trips, and I am glad I did. When I had to cancel both trips due to work obligations, the claim process was easy. The representative was professional and polite. Once I submitted all required documentation, my claims were processed immediately and I received my refund(s) in a timely manner. I would absolutely recommend Allianz and encourage all to purchase travel insurance with Allianz when it is presented as an option.

Such an easy seamless process, I wish every business could be as digitally competent & technologically advanced as Allianz! I didn't have to even speak with a rep for go back & forth on any issues once I uploaded all my documents as they needed. So Great!

While locked down in Italy during the Covid19 pandemic, I needed emergency medical care and it was reimbursed very quickly, and the filing was easy and painless. I always took travel insurance, but never needed to use it before. I would recommend it to anyone!

I purchased the Allianz insurance with my airline tickets. I was very pleased with the process & was able to get a refund because my trip was canceled. I purchased a total of 9 airline tickets & was a bit skeptical, but it all worked out and I’m so glad. The customer service was good as well.

The Allianz Travel Insurance claim process was easy to understand and follow. Communication was clear and email questions were answered in a timely fashion. Once I had all information submitted, my claim was processed quickly and to my satisfaction. I know that, to some, travel insurance can seem like an expensive 'frill.' However, when needed, it is a great investment.

I submitted claim related to my travel and the claim was addressed in a timely manner. The process was very easy and got the reimbursement. I would recommend Allianz to my friends and family for the good service I received.

I purchased the cruise insurance for my family group. Allianz was able to refund our non refundable deposit when our daughter in law announced her pregnancy and would be unable to travel. The representative I spoke with was knowledgeable, professional, and helped me get the paperwork started.

After countless attempts to get into contact with Hotwire (never using them again!!!!) and finally getting a response from them, I was very displeased that they wouldn’t offer us Even a partial refund on our rental car in the midst of the Coronavirus pandemic. Luckily we bought travel insurance with Allianz. I could submit all I needed to online. They were professional and quick! I will definitely use them again!!!

Allianz was very helpful in providing me with information regarding the process involved when I initially had questions pertaining to signing up for the insurance coverage. When I did have an interruption of my travel plans, I was glad I signed up. Your representatives are professional, knowledgeable, compassionate and personable. I received my appropriate reimbursement and am very pleased with your organization. I appreciate your assistance. G. **

Allianz was prompt and helpful in resolving our issue. It was worth the additional purchase to our travel plans for this travel insurance. Due to an unexpected surgery, we had to cancel our entire trip. We received a full refund with no hassle.

Extremely pleased with speed of processing and outcome. It gives me confidence for future travel that your company will stand behind claims. I recommend your company to all those who are planning travel. Travel insurance is a necessity as we never know what will happen.

I had an excellent experience in that my claim was easy to file and paid out in a timely fashion. I always make sure to book from companies that are offer Allianz for this very reason. I am greatly looking forward to traveling again knowing that in these uncertain times I will be covered.

Purchased very expensive seats for June 2020 Con Art in early February BEFORE Covid19. Concert was postponed until next year TBA! I got new job starting June. Could not attend event even if not postponed! I filed claim, uploaded all docs and continue to get message of cannot process claim bc docs have not been submitted. I emailed and uploaded direct, now I'm done! I paid over $1000 for event tickets and parking which was cancelled and still no refund! This company is using Pandemic to escape a contract that has NO clause in February for COVID19. Will be advertising a class action lawsuit.

DO NOT PURCHASE TRAVEL INSURANCE WITH ALLIANZ. I purchased travel insurance with Allianz to have peace of mind when it comes to trip cancellation. After a few days my visa to Turkey was denied and was a valid claim to take my refund. Allianz took 4 months back and forth asking for all types of documents and upon providing all required documents, they finally rejected my claim saying I had credit in which my ticket explicitly says ticket is NONREFUNDABLE, NONTRANSFERABLE, AND NON-CHANGEABLE. I have no credit at the end, but I am taking it to court to get my valid claim. Unfortunately these kind of companies cheat their way out and rob people's money. I will make sure they will be held into account.

I changed my existing low interest credit card into an expensive 20% interest for the "benefit" of having travel insurance, car rental third party liability etc. Little that I know that the "insurer" was Allianz. We had history with this guys. Bottom line we got stranded over the border, Air Transat, literally dumped us there, and we had to buy tickets with another Air Carrier to get home. We thought we have travel insurance.

Bought travel insurance for my niece's wedding in July. Unfortunately, my niece and her fiancee are having difficulty getting out of China due to Covid-19 as their jobs have ended there. So, the wedding is rescheduled until July, 2021. Allianz will not cover anything to do with Covid-19. I completely regret buying their insurance and will never buy it again! Thankfully, Alaska Airlines gave us a voucher to use within the next year so I'm not out everything. So, Buyer Beware. Allianz comes across as there for you but read the fine print and walk away!

I have been a believer of insurance, extended warranties and trying to protect against unforeseen issues as best I could. When a pandemic strikes, and these companies that make a profit by helping those who have purchased their service, and then say "Pandemic is not covered", show their true moral compass. Never again will I purchase a ticket to American or use Allianz for insurance, unless it my last viable option.

With covid 19 our 1100.00 the event was cancelled and the claim for Event tickets was denied when the concert was cancelled due it being an epidemic.. DON'T WASTE YOUR MONEY. When I called they were rude and didn’t want to talk when I told them the call was being recorded.

DO NOT PURCHASE TRAVEL INSURANCE THROUGH ALLIANZ GLOBAL ASSISTANCE!! I bought Airline Tickets In December before there was a Pandemic. There wasn't any notifications on their website that I shouldn't purchase Travel Insurance due to a Pandemic, there wasn't a pandemic in December. Of course my flight and cruise were cancelled and of course ALLIANZ would not cover anything because they don't cover Pandemics!! If you purchase insurance from these thieves you should have your head examined. This is a total a complete sham and you're just tossing your money away. There should be a WARNING for consumers not to purchase insurance through this company!!

We had a flight get cancelled and needed a room in the middle of the night as it was too far to drive home and back to the airport. Our hotel cost was covered by the insurance.. The claim process was easy and done online. A check was sent to us promptly.

After contact (I actually got a live person) I file the necessary paperwork. I have an ordinary illness not due to Covid not related to Covid and received a refund within three weeks. The only Frontier Airline would refund the other two tickets I purchased. I will never fly frontier. What will use Allianz again!

My claim was due to reconstructive foot surgery and a claim submitted during pandemic. Allianz spent two months working the claim, which involved European travel and lodging for a party of four. Very deliberate process with strong communication. We received 100% of the claim amount. Worked with a claims agent by the name of Aly, wish I knew her last name. Aly made the difference and was able to unwrap an issue with our claim. This was our first policy with Allianz and we will be back for our next travel policy.

I had an unforeseen issue regarding my trip. Customer Service was prompt and courteous during my whole situation. I know that during this time, they have to be overwhelmed and they responded much quicker than I actually would have expected. I would recommend using their services again and again.

I purchased this insurance through Alaska Airlines on the recommendation of our outfitter in case there are weather delays and flight changes needed to be made. That is what happened and to change my flight it ended up costing $650. So I filed a claim and submitted all the documentation they requested and the sent me $150. To be fair to Allianz they were fast and responsive and the process wasn't too difficult. Unfortunately I still felt like the point of the insurance I paid for was to cover these costs not 1/4 of the costs so I reached out again and asked for clarification for why only $150 was paid when my receipts clearly showed $650 in change fees. They then sent another $250. I had planned to reached out again and attempt to get the remaining $250 to get to the full $650 but never did.

It took a while and a document had to be found and uploaded, but it worked easily and I received my check. The trip cancellation was due to my traveling companion's accident and I was pleased that the air travel was reimbursable in full. Detailed form to fill out but it all worked well.

Did not think that I would need any extra insurance system with a rental car, but when I was charged with an unreasonable charge from the rental car company, Allianz was there to help me right away! Did take some time due to the pandemic, but the end result was more than worth it. Thank you Allianz.

I was unable to fly because of COVID 19. Your site made it very easy to request the refund and it came in a timely manner. I appreciate all that you do during this time of confusion. I will absolutely use the service again.

It took a while but over time, we did receive the compensation that we requested. We were particularly impressed with the help we received while still in South America—finding a clinic to check me and help getting a flight home when I became ill.

Purchased 6 tickets for Hank Williams concert in Salem Va and purchased insurance because it was several months prior to concert. At time of purchase no one had ever heard of Covid 19. At first the concert was moved until Oct 24 and knowing we could not attend filed a claim. Their response was that there was a clause stating it did not cover things like a pandemic so claim was denied. Their website states that if you send an email they will respond in 24 hours. I have sent two in the last couple of months and have yet to receive a response. My question is....how would they know to put a clause like that in? Nobody knew this was going to happen! NEVER AGAIN. These kind of people have gotten the last of my money, but, if they can live with it we can live without it. That concert has now been cancelled and, thankfully, Ticketmaster is sending refund. I am thankful for that.

Had to cancel on 1st day of trip to Florida due to wife's illness. Filed claim for cancelled trip, followed with phone call to Allianz and they were very helpful, had check for full amount within two weeks, no problems. Would definitely recommend travel insurance every time.

Unfortunately due to travel restrictions we were not able to travel on our scheduled date. My claim was handled very promptly. I appreciate the timely manner this was resolved. I will use Allianz in the future when I plan other travel. I would recommend this to other travelers.

My experience was great due to the circumstance they processed as quick as possible. Much better experience than with our other insurance company that has not even processed our claim. Would recommend this company to anyone. Very pleased with their response.

Your service was prompt and efficient. We've had excellent service from Allianz in the past and this year was no different. I had excellent help with the claim form, and within only a couple of weeks, our check was in the mail.

I found it near impossible to find contact info or be able to get ahold of a human to speak to get questions answered, you need to be easier to do business with. The site doesn't make it easy to understand how to get additional information.

I was happy to receive the monies from the hotel stay that was canceled due to Covid 19. The hotel refused to refund my stay, thankfully I had purchased this insurance. It took a long time to receive the money but I did receive it.

The Ins. reimbursed me for all costs. Sooo appreciative. Thank You. Marlene. Unbelievable. The pandemic stopped all travel and vacation plans for everyone in the world and to have the insurance company be compassionate means so much. I am a International club member and will use this ins. in the future.

Allianz was quick to respond, easy to work with and took care of everything in a fair and efficient manner. I was impressed with how helpful they were and will recommend them to others if they are considering similar insurance.

The website has been inoperative for the entire process of the claim, requiring long, unnecessary waits on the phone. The phone messaging has long preliminaries that should have a bypass option, especially if everyone has to be routed there and especially if there is no option to talk to a human at the end on weekends (and it hangs up on you). Although my claim was approved in a reasonable time, the check has apparently been lost in the mail, yet I cannot get a human to talk to in order to track the check. Instead, I have now received two surveys which are annoying since the process is not yet complete.

Filled out application; uploaded the documents; and two weeks later the check arrived. Excellent! Had expected this document or that document to be found inadequate. I am a happy man! (Now finding it difficult to tell you how good the service was.)

The process was easy and trouble free. Excellent service. The claim was processed quickly and I received full reimbursement. The problem was scratches on a rental car in Australia and I was concerned about dealing in a foreign country. Allianz made it easy.

You buy trip insurance hoping that you never have to use it. With the loss of my job I was unable to go on my trip. At first I was worried with the online claim process and not speaking directly with a representative but I went through the process and completed the form. I received my claim number right away and was approved and paid within 14 business days. It was simple and easy!

I called several times. No one got back to me. I had to cancel my flight on the 16th of May to LaGuardia. Why did I pay insurance if when I call I get no results, what a sham. Next time I will not buy insurance and take my chances.

I would like to thank the Allianz Global Assistance for prompt response in solving my issues at the time of my travel during a crazy Coronavirus. The representatives were pleasant, courteous, and knowledgeably. They are the best travel insurance you could ask for. They were extremely efficient in processing my claim and they were pleasant and caring when I had any questions or concerns. I have used them for the past 10 years and I have been extremely happy with their services. I strongly recommend them to all travelers.

Do Not Purchase Travel Insurance with this company. They will do everything they can to get out of paying you for your claim. We purchased round trip tickets from Atlanta to NJ for a wedding back in February. Then the virus hit and the country was pretty much shut down and you could not travel anywhere. They claim they had a warning up on their website when I purchased my airline tickets but they did not until after my purchase was made.

Due to the COVID-19 virus, Hawaii is requiring a 14-day hotel room quarantine, so we were forced to cancel our trip. Allianz will not give us back any money for the air insurance ($74.74) or the car insurance ($99) we purchased and will not use. So... we will never purchase insurance from them ever again, and they will lose a lot more money from their poor business policies.

Thank you for your quick response and refund through this covid crisis. I really appreciate your promptness. I will definitely use Allianz whenever I book a flight, and will recommend this company to others as well. Again, thank you very much!

Got a refund after breaking my arm and being unable to travel 2 weeks later. The process was easy, just a letter from my doctor and copies of receipts. I was pleased with how quickly I got my refund. Thanks.

I was granted a refund for the purchase of a flight I was unable to make as advised by my physician due to medical reasons. I appreciate the prompt and courteous manner in which my claim was handled. The claims representatives that I spoke to throughout the process were kind, considerate and very accommodating.

We were very worried to vacation outside of the USA where neither Medicare nor our secondary insurance would cover us in case of accident or illness. We flew with confidence since we ordered Allianz Travel Insurance. My wife came down with bacterial bronchitis and our Travel Insurance paid for the doctor & all medication. Reimbursement was very quick after we filed our claim.

Submitted all documents requested and still they are not approving the refund of $369.00 paid to the resort in Cancun, Mexico. President Trump ordered to stop all International flights, therefore I we were not able to flight and Grand Luxxe Jungle Riviera Maya closed. We were scheduled to go April 25 - May 2, 2020. Thanks.

The process was easy and streamlined. Thank you! It was easy to complete the firm and I real didn’t expect to get reimbursed, but only a few weeks later I received a check! Thank you for your understanding in a time of crisis.

I WILL ALWAYS PURCHASE FROM ALLIANZ. They are the best and really worked had to correct mistakes that was made in my end and my refunds came. Thank you so much! Hats off to the operators who worked through the COVID19.

I had to cancel our trip to Colorado Springs, CO in May due to unexpected illness. Your company sent me a refund in a very timely manner. I will always get the insurance from now on when I fly!!! I was very pleased with your company!

We always get flight insurance and never had to use it. Until this past January I was unable to fly with my family because of my mom being admitted to the hospital, so I couldn’t make the trip. Uploading the information about her admission was simple and in a few weeks I had my money back.

I have been an Allianz fan for several years. Your team assisted me and my late sweetheart on his last trip... saved me in so many ways. You came through again this year with coverage for a trip that I had to cancel.

One of your agents Marc was a such a help. I was unable to leave my ratings for his service, I lost the call. Please tell him thanks from us. Another agent I believe was Joy, she did an excellent job also.

After my trip began, I learned that I needed to return home sooner than originally planned due to work. Allianz keeps me feeling confident to make plans and simply insure my travel. I appreciate the attention and speed with which claims are processed. Thank you for your service.

I had purchased two flights separately. Going and a return flight. I purchased insurance for each flight. I was going to visit my sister who just had a baby. However my husband lost his job. We wouldn’t afford the money for me to be gone a week. I submitted all the paperwork proving of the job loss. The departure claim got approved and I got my money back. However the return claim for my flight did not. This makes NO sense at all. How can you approve one and not the other, stating it didn’t fall within the guidelines of a claim. When I called and asked them why, they said my claim person will call me back. Guess what? No one called me back. I will never purchase insurance with Allianz again.

Your company kept me updated and then sent the check. The online service was easy to use. I have already recommended you to a friend who hopes to travel next year. Thank you for working hard to help upset travelers like me to get the money back when things go wrong.

I was very please the 3 times I had to ask for a refund due to my daughter being ill and not being able to attend the Hamilton play. The other 2 times I was scheduled to fly to TX and was unable to due to breaking my leg and needing surgery. All three times Allianz was quick to review my requests and within about a week refunded me my money without any questions asked.

I was diagnosed with corona virus and had two trips planned. Allianz got me a full refund on two of my trips and made It very easy for me. Highly recommended and great service! They are quick, efficient and filing a claim was very easy.

Allianz approved my claim. Claim was approved after the pandemic shutdown. I was surprised it moved as quickly as it did given the shut down. I will keep Allianz in mind next time I travel. The claim process was pretty straightforward.

We had 2 claims—one for medical expenses on board and the other for missed ports. Allianz paid both claims promptly. The reason for 4 stars, instead of 5, is that there was some confusion on submission of documents. Your website did not let me file both claims at once. When I submitted documents electronically for claim 2, I got a message that you still needed documentation. So I copied and mailed them to you. A few glitches, it appears, but overall a very good and fair handling of the claims!

Had a road closure that prevented travel to my destination. Allianz covered the hotel and expenses for staying that night. Submitted the claim with documentation and had no trouble getting reimbursement. We are very pleased with our experience and will definitely use Allianz again.

I had to cancel my flight from Orlando, FL to Portland, OR due to the change in my plans because of COVID-19. It took a while (understandable probably due to the high volume of requests) but I received a full refund. Thank you Allianz!

I put in a claim for travel reimbursement when we had to leave a cruise early for medical reasons (not Covid). I have been asked to submit a lot of documentation, have not received acknowledgment of receipt, and have been unable to speak with anyone. When I check the claim online it says "in progress." This is the second time I have been asked to fill out a survey on your service. The other part of the claim, for medical services on the ship, was paid, but this part is not paid yet and I don't know what's holding it up.

I submitted a claim to get reimbursed for airline mileage reinstatement fees when I had to cancel a flight for medical reasons. I am pleased that my claim was paid for the full amount requested. It did take a little longer than expected but due to the Coronavirus, that is understandable.

I explained and attached a letter from Viking Cruises that stated I was cancelling our fall cruise because our daughter is in a high risk pregnancy due to deliver right before this trip embarked. I am unable to leave her at that time... We asked that we be refunded the $1220.00 that we paid to Allianz. We also recently filed a claim on another cruise we were on and interrupted and received only a portion of that back. So far Allianz has between these two trips over $2000 of our funds for service not provided and only reimbursed $200. I would be hard put to ever use this company again and will in fact notify my travel agency (which is a national organization) that they should also not recommend you.

I filed a claim, and was required to provide the documentation twice. In the end, I was only paid a portion of my claim amount. The notice I received did not provide the reason for the partial payment. I asked for the reason, but was not provided a response yet.

Final outcome was perfect. I feel the process could have been quicker. Bank account was missing one number (one zero in a sequence of four was dropped). I corrected the number, but check was issued instead of a direct deposit. To repeat, I was pleased with the final result.

I was very happy with Allianz. I purchased this insurance for plane tickets to Florida. We were unable to fly due to sickness. Filled out required forms and was issued refund promptly. I would use Allianz in the future and will recommend to others.

I was extremely please with the cruise insurance I purchased from Allianz. While on our cruise to South America in February my travel agent was able to contact Allianz on my behalf and get me an emergency case number. I called several times and was given great service while trying to navigate the problems my wife had. The claims process was simple and given the circumstances with Covid the response time for reimbursement was relatively short. My thanks and Allianz is my travel insurance from now on.

I had a hard time getting accurate answers from each person I spoke with. Each person was rude. My mother Susan ** has still not received her full refund. Your company is giving her a hard time. I have to call and help her because no one is helping her. It’s disgraceful. I have been very unhappy with all of it.

Full refund because of virus. My Doctor did not want me to travel because of medical reasons. The company was very upstanding and work with me to get my refund. All operators was very knowledgeable about my situation and very helpful. Thank you.

My initial call was not helpful, however the followup call prompted correct information to move forward with my claim. After the initial call, the customer service representatives I spoke with were extremely helpful in advising me what I need to do to in order to file my claim for my refund. In such a difficult time in all our our lives, a helpful and compassionate voice provides some sense of reassurance. Thank you.

My wife and I had to cut our March vacation short by 16 days and needed to reschedule our flight plans. Although our original insurance plan did not cover trip interruption--they requested, rightfully so, documentation that this was a medical necessity in order to review the claim--we submitted such--and they honored our request for the change of flight dollar amount. They were professional and courteous and went beyond what they were legally required to do.

Usually, I'd say 5/6 of the claims I've submitted have been answered with an e-mail stating that I did not upload any documents. Like Allianz, I am German and we do not send out any correspondence unless it is perfect. When I call their claims department suddenly they've found the documents. I estimate that each claims adjusted is given 20"' to decide each claim -- there is no other possible explanation for the carelessness and indifference they show.

Last month I had an experience with a damaged luggage while flying and my suitcase was insured through Allianz. I though thank god I have this insurance since the Alaska Airline decided not to take responsibility for the damages. When I filed the damaged equipment/suitcase claim I patiently waited and after awhile I decided to call back for confirmation. After speaking with a representative to my surprise they let me know that there is additional documentation needed. Have I known that I would have already submitted the additional documents but hey I was patient again blaming it on the pandemic and maybe people being overwhelmed.

My return flight was cancelled and my checked baggage was badly damaged on my trip. It's been 6 weeks since I sent all documentation they requested for expensive return flight. Their website says 7 to 10 business is how long it takes. Yes, I know times are different, but this is beyond the limit. I've made 3 follow up calls, and after listening to slow speaking drone for 20 to 30 minutes, with ridiculous options, eventually I can bypass by pressing "0" and then the "agent" is always so "phony apologetic" and always say that the examiner will call me. DO NOT USE THIS COMPANY.

We bought the Allianz travel insurance for a 3 week trip to Eastern Europe and we needed to file a claim due to an injury that prevented us from traveling. We opened a claim and supplied the required documentation the same day. They have repeatedly asked for additional unnecessary documentation and each time have delayed payment. It is a clear policy to try to get us to go away. Their site says it will take 10 days. Well here we are 43 days later and they are again asking again for more stuff to delay paying us. DO NOT USE THIS COMPANY.

This is a complete joke and scam. We filed a claim since my husband was laid off from his job, something that actually was covered under my policy. However, since his layoff was due to the business slowing down because of the COIVD-19 shelter in place, they used it as an excuse to deny us since epidemics are not covered. This is a horrible way to do business and customers will remember. When life gets back to normal and people start travelling again, this will be remembered. I hope your business gets sued and goes under for the horrible way you are treating people.

Claim was approved but haven't received it. Initially I would give 5 stars however since I haven't received my claim payment and my inquiry into it hasn't been answered. The only response I can give is 1 unhappy star. Otherwise my response would be different. They accepted my claim after my sister passed away suddenly but it's been a month and a half and I still haven't seen my money back.

They are changing their policy on the go! I was planning a European vacation, and bought a travel insurance. Due to COVID-19 we had to cancel the trip, and filed a claim, just to find out that they are NOT covering ANY loss that is due to COVID-19! So why did I pay for the insurance?

I purchased 2 policies from this company for 2 different vacations. I filed a claim on one, because we had to cancel our trip for personal reasons. I get an email saying they rejected the claim because the trip was to New York, and they claimed it was due to COVID 19 which they are not insuring trips over. I am at a loss in what good the insurance is good for then. That was not the reason we canceled, but they do not care. So I contacted them to cancel that policy and was hoping to get a refund. I specifically said what trip I wanted to cancel the policy on, but they canceled the other policy instead. So I called them. I was told the only way that I could fix their mistake, was to pay the cost of that policy again. So what there explaining I have to do is pay for the policy again, but my refund from when they screwed up the first time will take 30 days. So I told them to cancel the other policy also.

I purchased two tickets in February from Ticketmaster along with insurance from Allianz should the event be cancelled. I received an email from Ticketmaster indicating the event was cancelled due to COVID-19, so I filed a claim. I also sent in the required documentation showing purchase/cancellation. Allianz refused the claim as my plan does not cover “losses due to an epidemic.” Also, my plan “excludes coverage for any loss that results directly or indirectly from the event being cancelled or delayed by the venue or promoter for any reason,” and the plan I purchased “does not provide coverage for losses due to an event that was known, foreseeable, intended, or expected.”

My 85 year old disabled husband has copd and fibrosis of the lungs and we had to cancel our trip on the advice of his doctor. American would not refund our money because of the virus. I don't know if my husband will ever be able to travel again. Thank you for your assistance.

Due to a travel advisory related to COVID 19, I painstakingly had to cancel our dream vacation that took years to save for. It's been 5 weeks and no response to my claim. Very disappointed with Allianz.

I purchased ticket insurance on a pair of concert tickets, as Allianz's services are made readily available through Ticketmaster. Unfortunately Allianz is taking advantage of the COVID-19 situation. When the concert was rescheduled for a date that I cannot attend, I submitted a claim in the hopes of receiving help from the company with whom my tickets were supposed to be insured. I received a letter back with lists of reasons why they would not cover my claim - many of which I was able to disprove. For example, they claimed that they do not cover it if it was a "foreseeable event" and that COVID was foreseeable in January. I argued that if the major effects of COVID had been foreseeable in January, schools would not have brought back students from Winter break and venues would have postponed the concerts back in January rather than in the middle of March, mere days before the events were supposed to take place.

Three 60-year-old women purchased insurance to cover a trip to a destination wedding. The wedding was canceled. We requested our money back and of course the epidemic is not covered. It's the second time I've had to use trip insurance and the second time my request has not been honored. We should have saved our money and not purchased insurance. I regret that an insurance company to cover trip cancellation doesn't cover trip cancellation.

We were happy Allianz got a full refund for us. It was a bit of a struggle finally figuring out what was needed to get it done but then it went well. As it turned out, buying the insurance through you was much better than an episode we had buying through a travel agent who wasn't helpful at all trying to get a refund. So! Good on you! Thanks.

I completed a claim for an airline ticket that I purchased for my 84 year old mother (Joan **), which she could not use because she fell ill when she was due to travel. I requested that the funds be reimbursed to my debit card as I was told that Allianz cannot reimburse to credit cards which is what I used to purchase the ticket. The claim was later approved BUT I was told that a CHECK would be mailed to me!! I sent a complaint but have not heard back. The problem is that since the ticket was issued in my mother's name, I am guessing that the check will be written to her but sent to my address. Firstly, she lives in a different country to me and secondly, I cannot use a check that is written to her because the funds needed to be reimbursed to me. Thirdly, a check will take 6 weeks to clear as we live in the Caribbean. A check is therefore useless and not what I requested when I made the claim.

I purchased 4 concert tickets from Ticketmaster along with insurance from Allianz for 3 of the 4 tickets. 3 of us are FRONT LINE HEALTH CARE WORKERS, and our schedules are difficult enough to change during normal times, not to mention during a "pandemic". Two of these front line workers are Nurses in NY and I am in California working as a Physician Assistant also on the front line with COVID-19. The concert was cancelled due to COVID-19. Ticketmaster graciously gave a refund. Allianz on the other hand said they would not! They said that they do not give refunds for a "Pandemic"?! Interesting how they add that in their policy now when the last pandemic was 100 years ago! I find it hard to believe what I just heard from this representative.. Complete FRAUD Allianz!

My claim # is **. I am very appreciative and thankful that I received a reimbursement. I have recommended Allianz Insurance to my family and friends. I have been very pleased with your service. Thank you very much. Lisa **.

On April 1, 2020, Allianz sent me an email notification advising that my refund for $971.32 has been processed. It is April 27, 2020 and I have not received my credit. When can I expect to have the $971.32 credited back to my account.

We were wondering why we did not receive the $128 insurance back. Due to the outbreak of the virus our travel plans were canceled. No travel. The hotel we were to stay in Vegas closed due to a positive employee. We did receive our travel/hotel cost back. Thanks.

Insurance worked closely with us to get reimbursed for our losses. We received reimbursement in a timely manner. It was easy to check on progress. Would purchase insurance from Allianz again if needed for travel if I booked an expensive trip.

My wife and I were very happy with your response. Other airlines were not so accommodating as we had to jump through hoops just to talk to somebody about our problem. Thank you so much for your help in these trying times. May God bless you and keep you all safe.

I purchased a cancel anytime policy upon booking my trip in the fall of 2019 as I was traveling overseas and paying for three of us. When the trip was impacted by travel restrictions to the country, would have required me to quarantine upon return, and the country itself was on lockdown (with tourist sights closed), I requested a refund of my airfare investment which was granted to me with proper evidence of the impact. The claim process was very straightforward and I appreciate Allianz honoring my policy. I also hope to rebook in the future!

After furnishing Allianz the required information regarding my claim, I received a prompt response. After brief review my claim was approved and paid shortly thereafter. I could not have had a better experience. I highly recommend purchasing g travel insurance from Allianz.

You guys really came through when our doctor told us (both in our mid 70's) not to fly last month. Any future trips to see our grandchildren in Texas will always include flight insurance. Thanks again for honoring our policy.

Refund & claim. My account was handle in a timely manner without any issues. My husband & I were very disappointed that we could not go on our cruise. Hopefully we can book another. He is disabled and travel is difficult to plan ahead.

I have a travel refund very fast. The service was good. They help me to get the refund very fast. I will have this service for the next trip. I recommend this to my friends and family. I could not travel due to the coronavirus pandemia.

I was not worried on my recent trip to the Dominican Republic. Had to go for work. I knew that if I got too sick to fly back you would have gotten me or my corpse back. Travelling with health insurance is always prudent.

Sadly we had to cancel our annual Senior Trip to Florida, 11 of my brothers and sister always get a Five bedroom condo in the Orlando area, but this year we had 2 who were having cancer treatment so we rescheduled for April 30, then Corona happened and we can’t go. The representatives from Allianz were so helpful both times as I am not so great on the computer. Both refund checks arrived just as promised. They were so helpful and courteous. Thanks again. Maybe we will all be able to go next year.

After we arrived on our US to Sydney flight in Nov 2019, our connecting flight to Cairns was cancelled approximately 2 hours before scheduled departure due to high winds at Sydney airport. Allianz Global Assistance text messaged us of the cancellation before it was even posted at the airport!! We arrived the following morning in Cairns missing our first night in Cairns and part of our prepaid tour package. Allianz reimbursed us for all of our claimed costs including our overnight stay in Sydney, for taxis to and from the hotel, and for our prepaid day tour to the Great Barrier Reef which we lost due to our late arrival in Cairns.

In processing my claim, all individuals I came in contact with had a professional demeanor. They understood my situation and was willing to help me and guide to make sure I would submit all necessary paperwork and claim forms. Additionally, my claim was processed in a timely manner and deposited directly into my account.

Due to the Coronavirus, my vacation to Hawaii was canceled. I was issued a full flight refund credit to directly into my account. Though I did have to submit a letter from my doctor due to my autoimmune disease that I should not be traveling Oh, I do feel the refund should have been given regardless because flights were cancelled and states were shut down due to the Coronavirus. Overall, I am extremely happy with the service I received.

The service was great, once all the correct paperwork correctly submitted. The service completion was extremely fast when the submitted information was complete. I spoke to the people providing the required information. They were very understanding and very helpful.

The process to receive a refund for a cancellation of airfare due to COVID-19 was simple and swift. Most of the process was done online, however, I did speak with a customer service representative who was very helpful. Overall, we were very pleased with our business with you. Thank you.

Disappointed to have to cancel my trip due to medical issue. After submitting required documentation, receipt of my purchased airline ticket was refunded within a most reasonable time frame. Especially under the covid 19 outbreak. Thank you for your help and professionalism.

You have not honored your obligations. We booked a trip through VBRO to Florida, and you failed to pay the claim for specious reasons when we were not able to go. We have written, called, written, called many times. We are now seeking legal action.

Refund due to illness. Alliance was very fair and expedited my claim within the time period they stated. Your representatives were very kind and courteous and explained everything I had to do and helped me with the process. I would recommend alliance to anyone who needs insurance. Thank you.