Allianz Global Assistance Reviews

They refunded my tickets! I purchased two tickets to Fiddler on the Roof for December 30, 2023, which I could not attend because my mother had surgery and needs my help during her recovery time for the new few weeks. After reading all the negative reviews for Allianz ticket insurance, I was sure I was never seeing that money again. But they came through, and I wanted to share that. I'm not saying they're not out to scam people, or get out of paying insurance claims whenever possible, but they did cover the cost of my tickets, so if you have the right documentation apparently there's a chance.

I got concert tickets and I can't make it to the concert due to work and they said 100% guaranteed money back. Well they denied my money back cause they stated it's not a good enough reason. Well my lawyer is contacted. I'm not made of money to just throw money away. I work hard for my money.

Our trip to Costa Rica was aborted. Even though our flight from Sacramento was delayed 39 minutes, we got to the Delta counter in time to check bags and board... But the plane apparently was preparing to leave. Our tickets booked in July read 12:55 am. The departure time on display indicated 11:55pm. (I suspect the booking agent did not adjust for daylight saving time.) The airline could offer a direct flight in 48hrs for $300 more per passenger. I had the Allianz phone number with my travel papers. A recording of multiple prompts directs the customer to the website. How convenient is that? Connecting with a live rep., I was told a delay had to be a minimum of 5 hours. The evidence provided to Allianz has been rejected, claim denied.

This insurance was a waste of time and money. I bought concert ticket insurance and they refused to fulfill their obligation when the concert never happened. Not only that, they pretended to need information over and over again, until I just became too exhausted and frustrated to care.

My daughter & I missed 8/7/2023 LA concert —- oil tanker fire on I-5 just 2 hours north of LA! We were on a family cross country trip from NY. Allianz denied my claim —said policy states I needed to be involved in the accident OR had to be delayed to my travel carrier. We were in such shock sitting in the nearly 3 hour delay I didn’t even think of trying to sell them because I knew I bought the ticket insurance. Others have been paid out for having to work or other reasons. Our was truly a freak occurrence and I thought we would be covered. So injury to insult…I supply all the documents just to have it denied.

My RBC Visa card had the best insurance ever, like anything you buy on your Visa would double the factory warranty and I’ve never had an issue making a claim. Now Allianz has taken over for them and I’ve had three warrantable claims that I could never get processed with the extended warranty. They never return calls or emails for weeks and make it so difficult that you just say, "Forget it" and for me to say, "** it," it has to be bad. I also had items stolen from my suitcase in Mexico and they wanted a report from security from both airports we travelled through because we didn’t know if it was Cancun or Puerto Vallarta airport. Try getting this when they don’t speak a word of English. We always use our Visa for health coverage but now that they are the insurance company for RBC, I don’t feel safe relying on Allianz, I’m going to have to buy another separate plan.

Save your money. This company will have you jump through hoops and you still will not receive your money back. Each time you provide required documentation, they come up with a new document required. It has been 3 weeks and yet again, another document has been requested. Save your money and go straight to the venue purchased from, most times they will work with you for being unable to attend. Total sham. Reported to BBB.

This company will run you around and try to exhaust you so you walk away and it's unbelievable that they can do this. They will continue to do everything possible to frustrate you at every turn for months and when you finally think they could not possibly find another excuse not to pay the claim they actually do. Air Canada should be ashamed to offer this product but birds of a feather flock together. I will never use another company who offers Allianz and my prediction is that one day they will get slapped with a measly fine and continue to operate this way, SCAM ALERT. Stay clear.

If I could give them a negative stars I would. My advice, if you puchased Allianz through AAA have them call Allianz on your behalf. I purchased Allianz travel insurance through AAA. I was injured halfway through an overseas trip and we were flown home early. I filed my claim and was informed I did not have all the necessary documentation. We refiled our claim via email as instructed. I called Allianz several times, received conflicting information on what I needed to file for my claim and where to send it. We sent documents with all receipts, credit card statements and bank statements. They could see that on their side. Still, that wasn't enough.

THIS COMPANY IS A SCAM!! I was told by my AAA Consultant who I bought the insurance from that this is a no hassle pay your claims immediately company if something should happen on my trip. I used this company on every trip I take about 5-10 times a year and when something actually happened that they have to pay out They will deny your claim and make up some ** technicality of how this situation they don’t cover it so they won’t pay out and automatically close your account. When you call their service number they get a operator who just gets you off the phone ASAP and gives you the runaround. Worst company ever. Stay away.

We arranged for travel insurance coverage, the premium package, at the same time of booking our flights, but then had to rebook the trip due to a hurricane event. Even though we contacted Allianz prior to the original departure date, and received an email with a case number, it was two months of calling, being transferred, then dropped from the line or being told to wait for a callback (which never happened). I still have not been able to speak with an agent to change the date of the coverage.

Long Story short, I purchased travel insurance from Allianz back in May 2023. Got sick while on the trip, came back, and submitted a claim within a week. They received it and asked for additional documents which I provided. I called them after 2 months and they asked for a HIPAA form and my flight itinerary (again) which I provided. 2 Weeks later I got an email saying my claim was closed because they did not receive the requested documents. I called their customer service and they told me the claim was closed by error. I waited 2 more weeks and got another email saying my claim was closed. I tried to call customer service again but could not reach them (tried more than 4 times), borrowed a friend's phone and the call went through on the 1st attempt. The rep told me it was an error again and apologized. She said an examiner would contact me within 24-72 hours. So I am waiting.

I was booking a flight for other person in other country. On the notes it said I have 72 hours to cancel the flight in case I need to. So I decided to add a insurance for 36 dollars in case something went wrong. Happens that the person could not flight so I called the insurance and ask for a refund and they told me that in the contract specify what they cover to me. This is a ripoff.; Warning do no use them.

DO NOT PURCHASE INSURANCE FROM THEM, we had a concert get rescheduled, we live in a different state from the event location, and could not attend, they denied the refund, said they don't cover that reason, basically the only way you get a refund is if you have a death in the family or get hospitalized, SCAM.

I purchased ticket insurance for an upcoming concert. The concert is in a week and my friend who was attending with me tested positive for Covid. At home tests (she took 2 to be sure). Then a close relative of mine passed away. I called to get my money back, you know what insurance is for…. Haha that’s funny. They want my Grandmother's DEATH CERTIFICATE! I don’t even know how to get that, then they want test results of my friend who is positive for Covid. She took at home tests, so now you want her to go pay money to get a piece of paper confirming what we already know. Plus isn’t that some HIPAA violation somewhere.

My parents have long-term care thru the Allianz Group. I want EVERYONE to know that if you do not use the money that is put into your long-term care, the company keeps it. That means thousands of dollars go to the company per the person my dad and I talked to this week at Allianz. My mom has passed away now. I called this company this past week with my dad and I was told it was like having auto insurance. But at least with auto insurance there is going to be some times in your iife time when you will use your auto insurance (i.e., someone rear-ends you with no insurance or a big tree branch falls on the windshield of your truck). So, you do get your money's worth.

I am writing to formally register a complaint against Allianz Travel Insurance, which has been our trusted provider for many years. My wife and I have consistently purchased their travel insurance policies whenever we embark on a trip to ensure peace of mind and protection against unforeseen circumstances. However, our recent experience with Allianz has left us deeply dissatisfied and concerned about the quality of their service.

We booked a cruise on Crystal Cruise lines prior to covid. Crystal went bankrupt in Jan 2022 the year we were to cruise. Allianz was our travel insurance. Luckily on page 7 of our insurance policy they claimed to cover carriers who discontinued operations. ALLIANZ REFUSED TO PAY. DO NOT TRUST ALLIANZ. They are a waste of money and a not to be trusted insurance company.

I purchased coverage many months prior to the (cycling) event. Business travel (required business travel is listed as covered) necessitated me opting out of the event. Every piece of requested documentation was supplied more than once, followed by emails stating requested docs were missing. Phone conversations were conducted with ridiculously poor connections. I wasted my time and my money. The claim was ultimately rejected.

DO NOT GET CONCERT EVENT INSURANCE, WASTE OF TIME AND MONEY! I was unable to go to a concert in Ohio, the airline delta and American airlines and hotel wyndham hotel columbus refunded within minutes, ticket master Allianz event insurance would not saying mental health is not covered, you tell me what the hell they cover then? I had a written note from my physician..Did I have to drop dead to get my money back?!..DO NOT GET ALLIANZ EVENT INSURANCE AT ALL! MONEY GRUBBING INSURANCE COMPANY, I will post this all over social media, they are crooks. MENTAL HEALTH IS A BIG PROBLEM ALLIANZ!!!! Everybody should know your hidden ** terms. SCREW YOU!!!

My wife and I were on Panama Canal Cruise when my wife had trouble with one of her eyes. We were 100 Kms off the west coast of Central America The Cruise Ship Doctors examined her and consulted with an ophthalmologist and it was determined that she had a vitreous hemorrhage or a detached retina. The ship's doctor required her to seek medical attention at the next port of call and required the ophthalmologist to provide her with medical clearance before she would be allowed back on the ship. It turned out that she had both a vitreous Hemorrhage as well as a retinal tear. The ophthalmologist performed laser surgery to fix the tear and gave us clearance to return to the ship.

Allianz sounds good on the surface, but the claim service has very bad. I sent in my documentation on the 8th to the address given to me by their rep. (clientsinquiry@allianzassistance.com). I waited longer than the 7-10 days that the website says to wait. No documentation showed on my claims. So, I contacted them and got a new rep who told me to resend the documentation to a different email address (claimsinquiry@allianzinsurance.com). The new rep said to give it 48 hours. 3 days later -no acknowledgment. When I called today at 2:30 in the afternoon on a weekday I get a new voice tree that directs me to the website. In my humble opinion you may want to give this company a miss.

My horrible travel experience began on the 12th of June, 2022. I filed a claim, filled the forms and was informed by Allianz Global they would contact me, even when I followed up on the case to establish the status. It has been a year since I filed my claim and to-date - 14 and a half months later, I have not received the compensation and I am wondering why you never paid my claim even after you promised to get back to me despite receiving all the documentation required to process the claim.

I uploaded document showing AAA came out to change blown-out tire while friend and I were ON OUR WAY to the covered event. I uploaded the document showing the repair to the tire which was done the next day. I was hoping that Allianz would see the complete document set which showed that AAA came out on the date of the event. Allianz advised the reason for the claim being denied was because the occurrence happened on the day after the event. If the adjuster simply would have looked at the COMPLETE document set, she would have seen that the tire blow-out occurred ON the date of the event and NOT on the day after as they are claiming.

Allianz no longer offers long term care insurance, but they liked the premiums that people were paying of $4,000 annually so they retained a small skeleton crew to service the existing customer base and just not enroll any new customers. Their skeleton crew that services the long term care insurance must be the most stupid group of people I've ever dealt with. It's like they hope that if they feed you bits and pieces of information about what forms are needed to file a claim that eventually you'll just get tired of it and give up on it and pay $6,000 a month for a care facility for your loved one.

There is something deeply wrong with Allianz insurance. I filed a claim to get a refund on my $37 concert tickets after I totalled my car. The accident left me without a rental, a burned hand and no future vehicle. This put me in a horrible position for attending a concert a week later. Because the accident did not happen 24 hours before the show, I was denied the claim. It didn't matter that I was emotionally unstable after the accident, lost my vehicle entirely. They said to send in an appeal and when I tried no one would guide me in filing the appeal. I wrote to customer service and they responded asking for my information but never wrote back.

Would not use this company. Filed a claim for lost luggage the day it happened. They were given every documentation required that I had or was given. Continued to deny they received, even when I showed proof they received thru email and uploaded to their website. After 4 months of going back and forth, still nothing. They closed the claim, had it reopened after escalation still nothing. Spent $1000 on the insurance for trip. Don’t waste your money too! Everything was covered under policy purchased.

This is the trip interruption insurance for AAA members. I started this process for reimbursement for a trip taken in Mid-May at the end of May. All information is done online. I posted every document requested (and verified with a live person), only to go weeks before they asked for more documentation (had to contact someone live to see what they wanted). Finally, on June 30th, the online update showed a check had been mailed. I waited 10 business days before calling again because I did not receive the check and was told I needed to give it another week.

We purchased the Alltrips Premier Plan travel insurance for our trip to Iceland. Read the policy very clearly before purchasing. It was complete waste of money, they covered nothing and the policy cost us over $1,000.00. Our first flight was delayed by 4 hours which resulted in us missing our next flight. We called the 800 number and they were no help finding us new flights. We had left 3.5 hours between our flights, plenty of time however the plan only covers delays if they are over 6 hours. 6+ hour layovers are not common and nowhere in the policy does it require connection flights to be that long. We lost an entire day of our vacation and spent a significant sum rebooking 2 flights to get there.

I have bought insurance with Allianz for several trips but never had to file a claim until I contracted a tropical disease whilst on a trip to Brazil. I had receipts and documentation for blood tests and hospital fees but the claims department insisted I needed a signed letter from the doctor who saw me with a diagnosis and a list of symptoms. They only told me this months after I had returned from the trip, so it was not easy to procure this letter as I don’t speak Portuguese! The whole process was extended unnecessarily by their claims department, which took weeks to even review the claim. I never received a call or an email from a human being and, only automated messages saying my claim was ‘missing documentation’.

Bought concert tickets with Allianz ticket insurance. My fiancé went to the emergency room due to a developing chronic migraine condition so we did not want to chance a concert flaring up the pain. Plus, we really could have used the money back to pay emergency room bills. I made a refund request on April 6th and received an auto-template response 2.5 months later on June 23rd saying that they had no record of my claim. (Mind you, this is after the event had already passed.) Do not buy ticket insurance through Allianz.

I took out Allianz travel insurance for myself and my family for a 7-day cruise. Unfortunately on the cruise I broke my wrist which required surgery. Since the cruise medical staff deemed the surgery non-emergency, it was scheduled for when I returned from the cruise. Due to the injury and subsequent surgery I incurred significant out of pocket medical costs. I submitted a claim with Allianz travel insurance since the injury occurred during my covered period. However they denied my claim since the medical expenses I incurred were not incurred during the cruise or "covered period." Allianz will ONLY cover your out of pocket expenses incurred during the covered period, which is the time period of the cruise. This is despite the fact that the injury clearly occurred during the covered period.

Allianz insurance is the worst. They don’t do their best to help you at all. It’s such a scam. Never, never buy insurance plans from them. You will regret it. I know I do. Worst experience of my life…. Please don’t buy

Purchased travel insurance for a round trip ticket for my daughter to Amsterdam from Arizona (worth $1875) knowing that she may refuse to go at last minute, which is exactly what happened. Allianz refused to pay due to her issue being "mental health" even with a letter from her psychiatrist. What a waste of money! I would have bought the refundable ticket from American Airlines if I knew this was going to happen. I will never do business with Allianz again. They are a complete fraud & out to get your money! Do not purchase their travel insurance. I would give them 0 stars if possible.

What a scam. These people use their "personal change of plans" statement as their escape clause which they freely use to deny claims at their will. Every claim can be denied under this statement. Even ones they claim to cover if it's not worded exactly like they want it. What a joke. Save your money.

Every year my wife and I take at least one international with American Airlines (AA) and for many years, through their website we've bought trip insurance with Allianz, but, thankfully, we have never had to use it. In April 2023 we travelled to Nepal and while in the mountains hiking, my wife got sick and she had take a helicopter to go back to Kathmandu. We filed a claim and even though Allianz sent me a message saying that they will reimburse for the Helicopter and and ER visit for my wife and hotels she had to use when she went back to Kathmandu, they are now giving us the runaround to get the reimbursement.

I have been calling this company for nearly 4 months to settle a claim for my daughter. She had many items stolen on a trip to Portugal. They have given me the run around from day 1. Always telling me they are scheduling a callback. I have NEVER received a callback. They are all totally inept, scammers and rude. Do NOT pay for this. They offer nothing!

I would give no stars ✨ if I could. My husband’s bag was stolen in Lucerne train station. When we return back from the States, we had video proof of the bag been taken by two men. We had a police report. My husband submitted to the insurance all of this plus everything that was in the bag. It took numerous phone calls to get updates, and all they would say is they needed this and that. Which I had already been submitted. This went on for 4 months of back and forth, much confusion on their part when they had everything they needed.

My flight was canceled, so I called to get a refund for the travel insurance that I bought. I am so disgusted because they told me to email in the confirmation details of the flight cancelation and I have done this repeatedly. No one responds and they won't refund my money. That is so shameful!

It pains me to do this. I have been using this travel company for insurance since 2019 and have had 8 policies through them from basic to premier. I have made claims 2019 and in 2020. I had made a baggage claim on my last trip for damage done to my bag and it was denied. The wheel on my luggage bag was damaged on pavement in a public place while on the way to the cruise port walking across the street. I was told my damage would not be covered because they have the loophole in their policy that states. *Your plan requires you to take responsible steps to keep your baggage safe and intact and recover it if lost or stolen.

Do not use Allianz for travel insurance, they do not live up to their word. Prior to covid-19 we had scheduled a trip that was cancelled due to covid closures in Europe. When I spoke with Allianz they said that we could apply the insurance to future travel. Now when we finally have been able to rebook the trip they claim that they had a deadline that we did not meet so we will not receive a credit. No one had told us earlier that we had a deadline and I had spoken with the company several times about rescheduling. I would hate to try to file a claim with this company.

I went to Thailand and returned 20 days early and am trying to get a refund or credit for remaining money. Nowhere on the site does it have a way to cancel insurance. I phoned and wow.... have never seen a company that the right foot does not know what the left foot is doing. For instance I called from a number I got on my computer and gave my policy number and about 20 minutes of arguing I had a policy. It turned out that I was talking to a U.S. department so she gave me a Canadian number which was out of service. I finally got ahold of someone in Ontario and waited 1 hour for a callback and explained my situation and was told that I will be transferred to someone that can help me, about 15 minutes on hold that person told me the same reply, that he will transfer me, he transferred me and after one hour on hold the call stopped. What!!!!

Finally received a check in the mail last Thursday! Couldn’t believe it! No email etc just the check. Lol so yes, it’s resolved and hopefully they’ll get their act together… If there’s a delay? Fine. Tell me that. Answer my emails, my phone calls? Stop disconnecting the calls after I’ve waited over 2 hrs.. ty

I would give Zero Stars, if that was an option. I don't understand why anyone would ever purchase insurance from Allianz. After months of submitting and re-submitting supporting documentation, they denied my claim. I will tell every single person I know about their awful company. If Allianz is offering you insurance for a purchase, DO NOT waste your money. Decline the offer!

If you are looking for travel insurance and considering Allianz Insurance, please read this. This is my personal experience and an honest review and it is not meant to influence anyone's decision. I booked a travel ticket to India (both sides) for my family (4 travelers) in Kayak with a cost of $2700. As it was a long expensive trip with a longer stay and lots of uncertainties (because of covid time), I thought of paying additional $300 (approx.) for the trip coverage. For me, all is well until 3 days before my return date.

I bought a car rental insurance policy via Priceline. It is very cheap and you are all good as long as you don't need the policy. Unfortunately, I had a minor damage. For six months I have been chasing the customer support with no progress. The customer support are so unprofessional. To date, I still did not resolve the problem. So, If you want to buy cheap insurance, expect this cheap service.

Unfortunately this once reputable company is now making it difficult to contact and thus far hasn't reimbursed us even though we submitted all documentation requested. We jumped through all their hoops and still nothing. Not even an update after many months. They're cheating us by refusing to pay us for a policy we paid for. Truly shame on them. I would never use this travel insurance co. again. I'm guessing that we're just one of many that they've cheated.

My wife and I purchased travel insurance from Allianz for our Hawaii cruise in 2022. The cost was $455. each or $910 total. Total cost of our cruise was just over $13,000. We were scheduled to leave December 2 but had to cancel in late November due to an illness and doctor's orders not to travel. We submitted the claim to Allianz along with all necessary paperwork. It took about 2 months, but they finally paid the claim for only just over $5,000. They only provided coverage for $2554 each person. This is clear in the copy of the insurance certificate I received, but I missed it, so this is on me, but charging $900 for $5,000 in coverage is outrageous. My advice is to make sure you are getting enough insurance at a reasonable cost or don't buy it. As it turned out I would have been happier not buying insurance and eating the entire trip cost rather than getting ripped off.

I would not bother to purchase extra protection from this company. I did not learn my lesson the first time and suffered again the second time. The first time with this company was due to COVID, which was the whole purpose of buying the policy but according to them more information was needed, which I gave them all my information including medical documentation. Still was not enough for them. My second event was postponed and we were not able to attend at the new date/time. Ticketmaster refused to refund and so did Allianz, stating it was not part of the policy. Well my policy states it "MAY" not be covered, never stated that it was not covered.

We received an email with tickets from ticket master for the event and it clearly states at the bottom of the email that the tickets are insured. As we get closer to the event, it appears it may be snowing. My mother asked me to look into cancelling. I emailed Allianz and said I did not have a policy number. I did not hear back. The next day I called and stated she may need to cancel but we did not receive a policy number. I am told that the policy does not show as purchased and there is nothing they can do about it. We can purchase a policy now, but since she has already decided to cancel, it may not be honored. I ask whose fault is it that their company did not process the order?

I have travel insurance with Allianz Global Assistance. My wife and I booked a trip to Europe but then had to cancel as my sister-in-law, who was our travel companion, was diagnosed with cancer. Her doctor told her that she could not travel. I put in a claim with Allianz five months ago. We received partial payment fairly quickly (our flight from Calgary to Rome). However, we have not received our refund for our flight back (London to Calgary). I have been on the phone with Allianz representatives on three separate occasions. Each time I had to wait at least 2 hours to actually talk with someone. I explained the situation to each representative, they acknowledged that Allianz had made an error and that they would rectify the situation. Each representative told me that I should be receiving my claim refund shortly. Still waiting. In my opinion, this is a very incompetent organization and I wouldn't deal with them again going forward.

I made three, online claims for coverage under RBC Infinite Visa's Trip Interruption coverage, due to a major, pre-departure health crisis that resulted in trip cancellations. One claim was paid out quickly without incident. The other two were declined. One, citing the need for more documentation although the exact deficiency was not identified. The second was because I used a credit from a previous COVID-cancelled trip where an early deposit was made on a different credit card. OK, so now I try to reach Allianz Global's Canadian customer service.

I purchased Allianz car-rental insurance when I made an online reservation for a car rental in Loreto, Mexico. When I attempted to pick up the car in Loreto, the car-rental company would not accept the insurance, saying that Allianz was not reliable when it came to paying for any damages to vehicles. In order to rent a car, I would have to buy additional insurance for hundreds of dollars. I attempted to contact Allianz to discuss and to request a refund but have never had any follow up or communication from them at all. Beware of using this company.

Our luggage arrived several days late to Madagascar. We had to buy clothes and necessities in small markets that did not provide itemized receipts but we did have VISA charges. Allianz denied the entire claim as they would only accept fully itemized receipts and took more than 2 months to do so. Allianz had very poor communication in comparison to our experiences with other companies.

I am writing some feedback on your travel insurance services and the handling of client claim submittals: Be prepared to wait an hour plus or schedule a callback. Once an agent calls you back, it's often a farmed-out call to someone in Ontario. The usual information is required: full name, DOB, and claim number. Then be prepared to discuss the particulars of your claim submittal. For me, it was a straightforward claim submitted online 2 weeks ago for an injury rendered out of the country that was not a pre-existing condition. Be prepared for the agent to say that the email for your submittal does not show up yet on their system (even though it was submitted 2 weeks prior and you have a record of the outgoing email). Or, you may get this agent's answer "Our systems are backed up with daily submittal claims, so it's a question of when our system will be able to process your claim". When I asked how long that would take, the agent could not answer my question.

After over a year and a half of emails, calls and multiple file transfers, my request for a refund of my premium for unused travel insurance (original trip was canceled for medical reasons) - my appeal to the executive offices of Allianz Travel Insurance was accepted. Our money was returned last week. Thank You, Allianz for resolving this issue!

I purchased travel insurance from these guys and had to cancel my flight a few weeks after. After calling them and waiting on hold for an hour and a half I was finally able to get someone to send me the paperwork to file my claim. (There was a ton of paperwork too btw.) I sent it all in the same day and just got an automated response saying they had received it. A month later I emailed them to check that they had got everything okay and if it was still being processed...no reply.

Back in the Summer I purchased Ticket Insurance for a play that my wife and I were going to go and see. Unfortunately, we got ill with COVID and were not able to attend. I filed my claim and I was rejected. The reason being is that COVID was not considered a valid illness because of the COVID "pandemic". I appealed and was rejected on the basis that the policy said that a pandemic did not cover the ticket insurance. What a bunch of crap. They basically stole my money when they sold the ticket as I am sure many bought tickets for the fear they may get COVID. I would never buy Insurance through them again. Beware. They rip people off.

I purchased an annual travel insurance policy which covers international trips for up to 90 days. 68 days into a trip to Loreto, Mexico, I experienced severe pain in my right side. Via an ultrasound, doctors confirmed I had a large liver cyst that could possibly burst if I flew. They recommended medical transport so I contacted Allianz. After multiple contacts and 4 days, Allianz customer service finally called me. As this was an emergency, I had given up on them and made first-class reservations to fly home to Washington state for treatment.

I bought 2 basketball tickets for a birthday gift and decided to get insurance on them. The person I bought the tickets for has covid. Did a home test. They said they need a pcr or Dr statement. Why would I have this young man go out to expose other people with covid just to get a pcr test done when he already knows he has covid. This insurance is a fraud. Covid is an illness and you shouldn't have people with high temp and that are contagious going out in public trying to get documents when you have the proof right at home. I will never go through EVER AGAIN!!

Allianz travel insurance's marketing is misleading, and they are not transparent about the additional expense of obtaining "proof" that they require when filing a claim. I thought I was purchasing assurance that if I fell ill with anything that’s going around, I could at least take comfort in not losing the monetary travel value. At the time of purchase, their marketing emphasized Covid protection and the fear of not losing money because of it. I found out the hard way that not only is it a limited cap on what is covered, if you are unable to travel due to an illness, the cost of seeking medical attention is high and it is at your expense.

I have tried countless time to speak to someone about purchasing travel insurance. Every time I call I am told the wait time is 100+ minutes. I have left a callback number 8 times and no one ever calls back. Their customer service is completely nonexistent. I can only imagine how bad their claims process would be. Find anyone else to deal with but them.

Allianz approved the claim, but has only paid out a fraction of what they owe me. Filed in July. After Better Business Bureau was involved a rep called me and "consolidated my information" for a reviewer to quickly approve. That was in October. Still no payment.

I have previously bought medical insurance from Allianz and considered them trustworthy. I recently bought flight cancellation insurance from them through Aeroplan without access to the details of coverage. Coverage is for very obscure situations and did not actually cover cancellation of my flight based on 'changing my mind'. When I asked for a refund of the policy two weeks prior to the intended date of travel, this was also denied, and a 10 day window for cancellation after purchase of the policy was quoted to me. I have therefore paid $110 for a service which was never provided on a trip which I cancelled 12 days after booking and which has cost Allianz nothing. I'm not amused and will not be using Allianz again.

Allianz does not have your back unless your problem is specifically and precisely described in the policy. Taking personal prescription narcotic pain medication thru customs in Egypt and getting "busted" and confiscated... ruining the entire trip is NOT covered. Heavy Indian accent "no sir, this is not covered in the policy" is what you will hear. "Do you want to file a claim otherwise?" Anyone but Allianz from now on. Buyer beware.

I am a fan of Kayak and use it all the time to plan travel at least 4-5 times a year. Unfortunately, my recent experience with one of its partners for car rental has been poor. In November I rented a car for 10 days in Australia for March 2023, which was fully refundable. I opted for the additional car insurance using Allianz Insurance. To my shock, Allianz immediately charged my credit card $121 within 5 minutes of making the reservation. This is despite the reservation being almost 4 months in advance of the actual service.

I called over a month ahead of an event to cancel due to a medical crisis! They wanted proof!!! They wanted all the personal info from a doctor!!! This is illegal. And against my privacy laws!! I contacted Ticketmaster - they were kind and cancelled! No questions!! But not you!! Your customer service disgusted me. Along with your policy! When I bought the insurance- it never mentioned anything like this. Only when I went to file a claim. So you're receiving millions of people. I want a complete refund today or I’m making a legal complaint from you!! Asking for much more than the insurance money!!

It was very easy to purchase an annual Trip Cancellation and Trip Interruption Policy from Allianz Global Assistance; I made the mistake of purchasing a second annual plan when the first one expired, as we are retired and travel often. However, we sustained a Lost Baggage incident and had to purchase some basic items of clothing for my husband and myself for about $200. Our tour was to start the day after we arrived and we had only one day's worth of clothes and our 14-day Land Tour was about to begin. I never realized how difficult it would be to collect a few hundred dollars for the loss, after paying thousands of dollars for each of our policies to Allianz.

Allianz sent a check for about 1/2 of my claim. They gave no explanation of how they arrived at the amount. When I called they said that they could not email me a breakdown but would send via snail mail. They never sent anything. Customer service is poor. On hold for a long time and they cannot answer questions.

My sister and I bought tickets for a show in Dallas and I had to move unexpectedly for work. She lives in 7 hours away and was coming to visit me for a Christmas sister weekend. They said since I'm the one who moved, they will not refund the cost of the tickets. We provided all the required paperwork, and now waiting for the "examiner" to make a final decision. Why buy the insurance if the company doesn't adhere to their own policy? Ridiculous.

RBC is supposedly a reputable bank however, they have partnered with what is a fraudulent, in my opinion, insurance company. Allianz do not pay. They keep asking for more info and when you provide it they ask for more again. They have no intention ever paying and I am sure that they have probably never paid a claim in Canada. Be warned, stay away from RBC VISA and Allianz insurance!!

I bought air ticket insurance from Allianz Travel Insurance to cover my air tickets. My father hospitalized and passed away before we fly. I cancelled the trip. Allianz gave so much hard to refunds. Air Canada also gave me hard time to release insurance letters. I am still waiting (5-6 months) for refunds. Never Buy this Air Ticket Insurance. It's a scam.

I notified State of Connecticut Consumer Affairs Division about Allianz Global Assistance travel insurance company and expressed my frustrations dealing with this company. My wife and I PURCHASED travel insurance from this company to cover the possibility of something happening during an eight day cruise. You just never know when the insurance might be needed. Our trip was scheduled in August 6 to August 14.

I purchased travel insurance to travel stateside. On vacation I had a slip and fall resulting in a broken foot. Filed all paperwork. They denied my claim. Said collect from primary provider. Isn’t one

We purchased year travel policies from Allianz. We filed for trip interruption coverage back beginning of August. We've made several calls and spoken to five different "managers". They just keep stalling and asking for additional documentation which has already been sent. This way they can "rest the clock" and tell you additional time to review. I am very disappointed in this insurance company.

So few reasons to get reimbursement for your tickets. Read carefully. Used them for travel but never needed any reimbursement. See what your credit card covers. So sorry I purchased because when I called them they could not help. I will say I had a lovely customer service agent but did not like the answer to my question.

I flied a claim, Feb, 2022. I had covid protection and my pcr was positive so I need to stay in Costa Rica 10 extra days. I am still waiting. Submitted copies several times. When you call and wait for hours and still can't get through, it is frustrating. Now, I am questioning, whether I will get reimbursed. Let's hope so, someday.

I had ankle surgery July 26th, my Husband surprised me with concert tickets to Stevie Nicks which I have wanted to see her my whole life and never thought I would. Well he got insurance just in case I had any complications with my healing process and weather permitting due to not being able to get my incisions wet. Well it rained hard that day, there were no accommodations for me, we tried way ahead of time in case it did rain. I had no choice not to be able to go because I still had a walking boot on and could not get my incision wet. This is why he bought the insurance on the tickets to begin with. So I had to let my biggest dream go and they would not give him the money back! Even with Doctor's notes sayin' I could not go..

Worst company you could ever deal with! They do everything imaginable to simply ignore you and wait for you to go away! Went thru RBC to submit a trip cancellation claim, worth approx. $ 3000. Submitted all the necessary documents in May/22, and it it is now Oct/22 and I just found out that my claim has been closed, without one penny of reimbursement! Must be nice to work within a company like this, where there's no accountability and you can simply be rude and ignore clients at will. Their Portal, which supposedly can be used to track a claim, is completely bogus and will get you nowhere! I can't believe they're allowed to stay in business. What a scam.

I purchased 3 tickets and policy from this company. I purchased the policy in case of event cancellation due to Covid-19, which is exactly what happened. After the nightmare of filing my claim, I finally got a response from them. I had to download 3 different programs to even read the claim denial. The letter stated it was not covered in my policy..?? My only regret besides dealing with these crooks is that I just didn't buy my tickets outright. I would have been refunded by now. Never again. Lesson well learned. Be careful.

DO NOT EVER purchase insurance from this company. My claim was filed in April 2022 and it is now October 17, 2022 and the COVERED cancellation still has not been paid. I have called in 15 times and resent documents 5 times. They tell me they are experiencing high claim volume and for me to be patient. I think 6 months is patient enough. Bottom line is, they do not want to pay claims so they don't. I will not let this go, I will get my attorney involved before I let them keep my money. I purchased the insurance when I booked a trip through Priceline. Save your money and do not give it to Allianz Global.

I purchased their OneTrip Prime for a trip we took to Cancun a couple of months ago. While there my son walked into a glass door and broke his nose. Filed a claim the day after it happened as it was expensive yet fell within the parameters of the insurance. Now 2 months later I'm still waiting for a response. I got an email after the first month asking for more documentation and I emailed back and said I had sent everything possible including doctor's notes, bills and other documentation. Tried calling, got someone in India who said he would look into it. He put me on hold for 45 minutes and then the line was disconnected. This company is a scam and I am NEVER taking an insurance policy with them again!

I bought flight insurance through Delta to travel for work. I was subsequently not required to travel for that particular work event. I called to file a claim and was told it wasn’t valid. Don’t know of a more valid reason than my company cancelled the trip. They still wouldn’t pay. THIS COMPANY IS A SCAM!

When buying travel cancellation insurance, get it directly from the airlines and not secondary providers. Allianz is currently taking months to process claims and is denying many. Their customer service agents are based abroad and could care less. Airlines already have the pertinent info for trip cancellation and are far easier to deal with.

I purchased some concert tickets online last week. There was an option to add insurance on the tickets. I double-checked to see if there was a fee. After adding the policy, the amount due did not change. Immediately following the purchase, I was charged $16.00 for the policy. When I called customer service the first time, the lady who "helped" me seemed out of sorts and not knowledgeable. She advised me to call back when I got the email with the policy number (which I already had). The explanation she gave me made absolutely no sense. I just got off the phone with another rep not too long ago.

I have submitted a claim since June 2022 and I have no update on the status of the claim. I call them every single day and after 2 hours on hold, the call gets disconnected and I spent exactly 12 hours waiting on Sept 29. after every 2 hours I will call again and stay on hold. I tried to call the emergency medical line and here too the wait time was 45 mins and a rude lady LINDA answered and demonstrated her skills on how to be unprofessional. RBC insurance (Credit card insurance) used to be so respectful, empathetic and the wait time during busy season used to be less than 15 mins.

Bought concert tickets and had the option to buy cancellation insurance in case I was able to attend for any reason. As it comes out I am not able to attend. Called Alliance to submit my claim and was denied because my reason wasn't good enough. It wasn't a unreasonable reason listed in their options. Basically you have to be maimed before they will approve the claim. This company is a rip off. Taking people's money for their scam insurance and not honoring why we buy the insurance to begin with. Never ever will I deal or recommend this company to anyone. Very poor business practices.

Called company, couldn’t Understand the other person on the line and when I asked him to repeat it several times they hung up on me. This happened a couple times. Then when I called back and asked to speak to another department they transferred me and nobody answered. I was on the phone for hours and this happens several times and by the time I reach somebody they said they couldn’t help me because they weren’t insured in BC.

Submitted trip interruption claim with documentation on May 26, 2022. It is now late September, I haven't been reimbursed for my expenses and all I've gotten is the runaround from 13 different claims examiners regarding the status of my claim. Total lack of verbal or written follow-up communication from anyone in Allianz. My feeling is that Allianz hopes that by totally ignoring me I will eventually stop calling and they won't have to pay claim. Do not use the company for travel insurance.

Dishonest reimbursement policies, stay away…I purchased a travel plan- among the benefits was a baggage delay benefit that provided $100 for any delayed baggage more than 24 hours (“no receipt required.”) Unfortunately my baggage was ended up being delayed, and not only did they stall the claim for months and asked for a receipt (which I provided), they proceeded to deny reimbursements based on the receipt items (medications, wound supplies, toiletries) that I purchased due to the delay! I ended up getting $3 out of the $100 benefit. I had been planning to use Allianz for other travel plans, but now I am looking elsewhere because if I can’t trust it with a smaller thing like a baggage delay, I certainly can’t trust it for more serious things like health emergencies! Yikes.

My claim is into the third month following submission of my claim. I suspect Allianz is overwhelmed by Covid related trip cancellation claims because it looks like the reviews were relatively good pre-Covid and almost universally awful post covid. I gave the company one star but I would give it less if I could. My biggest complaint is the lack of responsiveness and promises unkept. When I have been lucky enough to get through to someone on the telephone, that individual would inevitably claim that I needed to speak with the specific claim's handler assigned to handle my claim. A couple of times I was actually promised a call back within 48 hours; which never happened.

For a timely filed claim in April 2022, I called back numerous times to receive no update. On 7/2/22 I was told that I will receive an update within 5 business days. I was given Inquiry and note #. I called back on 7/11/22, no update. I called on 8/31/22, and my call has been transferred three times now, but I have been unable to talk to anyone.

I purchased 3 weekends tickets at the Saratoga Race Track. I purchased them in April and bought the Allianz Travel Insurance. Unfortunately I had to fly to Florida for a few different procedures on my heart and lungs. I sent claims in right after the venues. I have not received any money except $37 that I paid for the insurance. My cost to purchase these tickets for Turf Tables were over $500 plus $37 insurance for each tickets. Do not buy from this company as they don’t care about the customer after talking to them. Never buy venue insurance from them again,

Recently, my college daughter was to travel to Ecuador for a semester abroad. I purchased her very expensive ticket from American Airlines, and purchased the Allianz flight insurance that American Airlines recommended. Two weeks before she was to leave, the country of Ecuador shut down the boarders for any students from other countries studying in Ecuador. The only work around was applying for a student visa, but that would take 5-6 weeks (background checks, interviews, translation into Spanish). Since the course started in two weeks, my daughter had the heartbreak decision of dropping out of the program, and the company organizing provided all documentation of occurrences for reimbursements.

Filed claim 6/3/22 sent in paperwork a total of 4 times. Keep being told claim is with inspectors waiting to be reviewed. On 8/11/22 was guaranteed that in 24-48 hrs would receive a call. Now 8/22. NO call No info. Just spoke to supervisor, Rafael, who hung up on me. They certainly are "Hassle Free". There seems to be no way to get legitimate information from them.

I spent probably an hour trying to set up a new login which failed and did not give administrator info. But once I figured out who to talk to, the quantity of paperwork that the company required in order to process the return was ridiculous. Also the information I received from the agent didn’t sound positive and she said it could take up to a year to get the refund. I could have spent two hours putting together all the paperwork, scanning it and sending it into Allianz, or I could just give my two tickets away which is what I did. I will never recommend the Ticketmaster insurance. Ticketmaster should be also held responsible for their choice in using a scam company like Allianz.

Paid over$500 to insure our trip to Hawaii. Normally I wouldn't bother with insurance, but here there was a possibility that the whole family would get Covid just before the trip. As it turned out, one of our family couldn't go due to a medical reason. Allianz had us gather all the supporting documents and details and affidavits and proof before saying 'oh, but the specific type of problem, we don't cover that'. They could have mentioned it when they first knew of that aspect, and they could have written their policy in a way that doesn't try to wriggle out of liability. We managed to cancel everything except the airplane ticket ourselves, but are out the $500, plus the ticket -- the airline was kind enough to convert it to a credit on future travel, though it's unclear whether we'll be able to use that. Left a bad taste, and confirmed my existing belief that travel insurance is generally to be avoided. If I do look for travel insurance, I'll not choose this company.

I purchased travel insurance via Allianz Global Assistance ** April 23,2022 total of $126.56. Unfortunately, I got Covid19 and submitted a claim ** and got approved of $1633.07. Since then, they don't want to pay. I called every time get different answers from the rep and they keep promised 7 to 15 business days for a check to arrive. Finally, I received a check couple days ago and tried to deposit but the check was insufficient funds. I called again and Allianz rep said wait for another 7-15 days for new check???? It been 3 months now and I don't know what to do. Note: I have pictures of the insufficient check as proved and records with Allianz Global Assistance Rep.

I purchased Trip delay and cancellation insurance 2 weeks ago, to cover any trip interruptions that may occur on my business/personal trip as there were and still are so many flight delays, and interruptions happening in the world. I purchased with Allianz global assistance online, but also called in to speak to an agent to get clarification on what my policy covers, and specifically asked the agent if trip delay and or if my flight gets cancelled if it was covered and she said yes I was covered. She did not go into any detail of the play on words that this could mean or be. My Delta flight 1 week later sure enough got cancelled, I have an email to prove this, I called in and they said was I not covered, meals, hotel, delay or cancellation none of it was covered, with no proper reasoning provided, I was in shock! They just said "Maam you are not covered". As I am sure they are probably used to giving this response.

Both my husband and I came down with Covid during our trip to Italy. We had to stay longer and couldn't finish our last 4 days in Rome. Our trip was originally in 2020 so it was rebooked to March 2022 and everything was transferred including our travel insurance. Allianz said they were covering Covid and our tour company Overseas Adventure Travel confirmed this. It's been over 2 months, several e-mails, several phone calls and I got an e-mail last week saying I was covered for 2020 but not 2022 so I was denied my claim. I scanned my travel vouchers and sent them to prove I had made payments to them for this trip but all I get is robo emails. Now they're not even taking calls. I can't believe Overseas Adventure Travel uses this fraudulent company.

I purchased this insurance to cover the cost of a hotel if my meeting 4 hours away was canceled. The insurance description was VERY misleading! The meeting got canceled. I couldn't cancel the hotel, which is why I bought the insurance. The insurance would not cover the cost of the hotel for a "MEETING CANCELED" reason. The call had me jump through several hoops to speak with a rep. I was on hold for a while just to speak to a real person. They did refund what I paid for the insurance, so 1 star. But very misleading!

This company are crooks - STAY AWAY! They did not refund insurance purchased because "pandemic" was not a covered reason for refund. Give your money to a decent company - this is not one of them - there are MANY other reputable companies to give your money to. STAY FAR AWAY FROM THIS GARBAGE COMPANY!

I got insurance and paid a service I didnt use. They are scammers and I would never use them again until they resolve the previous issue. I showed them in black and white how simple it would be to resolve the issue and still not willing to solve issue.

This is insurance is a Gimmick. Don’t buy them for your travel needs. I bought this insurance in May 2020 for a travel that I completed in February 2021. Unfortunately during my trip I got COVID overseas and God spared my life. I put in for my claim since March 2021 and sent them all the necessary documents including my medical records and everything they requested for. Since 15 months ago their response to me is that my claim is still under review every time I call. I purchased this insurance in the past but never filed any claim because I didn’t need to. This time that I got very sick and even have to borrow money to pay all medical bills, they refused to process my claim. Don’t waste your money buying their insurance. They are gimmicks, they are not responsible and they are just collecting premium from people but unwilling to pay out any claim. I repeat don’t purchase this Allianz Global Insurance for your travel needs. Thanks.

What's the point of insurance if they create so many loopholes to prevent you from a refund?? ONLY AFTER the ticket was purchase were we informed about a required Vaccination Card at the door!!?! (Which my roomie did not have.) Which was no big deal because I brought the "INSURANCE" right???? WRONG!! I GET A MILLION AND ONE LAME LOOPHOLE EXCUSES OF WHY I DON'T QUALIFY! 250 down the drain. No refund. No concert. Just 5 hours of driving, spending money and gas, and a trip filled with regret and disappointment! ***ANY COVID RESTRICTIONS LIKE THAT SHOULD BE IN BIG ** BOLD RED LETTERS!!** (Especially 3rd party ticket site) DUH!!!

Purchased travel insurance for our trip. AA cancelled our flight home 3 hours before departure. AA rebooked us on the next available flight out-2 days later. We were forced to purchase a flight home from another airline. Allianz would not cover us under trip interruption because “staffing issues” (AA official reason why flight was cancelled) are not covered under the policy. So they said we could claim trip delay. $200/day per insured person per the policy. One agent tells me that “no it’s only $200/day.” The other agent said, "You flew out on Delta the same day as your original flight. So we’re only paying 2 people x $200." Even though we were delayed two days by AA. This company is a scam and dishonest. They will do anything to avoid paying a claim. We would’ve been further ahead by not paying for insurance. Second agent I spoke with was rude and short. I WOULDN’T RECOMMEND THIS COMPANY TO ANYONE!

I was advised by my doctors not to fly due to surgery that I just received. I provided Allianz all of documents that they requested. They approved my refund, but never issued the money. I called them numerous times and got nothing but lies after lies. It’s has been over 2 months and I have yet to receive a refund. I truly recommend that you think twice before taking this insurance.

Our accident was in November 2021. We submitted our claim in December 2021. It took about four months to get our first check for the travel expenses. It has been six months and we are still waiting for the check for our medical expenses. We get emails saying our claim will take about 10 days, but that is wrong, wrong!!!!

5.31.22. Purchased Yankee Tickets - Attempted to get to the Bronx. Recent murder on Subway and “Gangs” and crazy homeless running the streets. Also, called a cab company in Long Island and they do not send cabs to the Bronx. “It is too dangerous!” Stuck with tickets I could not use. Refund policy from Allianz said "life in danger" is not a good enough reason for refund! Will never, ever purchase travel insurance from this company! ** Murder on subway article: **. Cab driver Stabbed **.

The concert I payed a lot of money to see (Deftones and Gojira tour). Was rescheduled three times. I ended up getting my first job but it was in a different state and I was not able to request the day off for the concert. Allianz was only going to consider reimbursing my tickets after the concert was rescheduled three times over three years if I got my supervisor to write Allianz a letter saying I had to move. Do not waste your time and money with Allianz. I sold my tickets on StubHub in literally 60 seconds.

I purchased Allianz insurance for my flight to Egypt through American Airlines, thinking that I would be covered in case of an emergency. Yet, when I did have trouble after a baggage delay, and I needed to use my insurance, they asked me for many documents to submit, when I submitted the documents, Allianz asked for more documents. Documents that most people would not have. Allianz denied my case and did not pay any money. I do not recommend using Allianz for flight insurance. They are scammers, and you will only waste your money.

I recently got exposed to Covid and have to take a test which is too close to the concert date. I thought the whole point of insurance is for reasons like this. I am a blogger in my city and I will definitely warn my audience against scammers like this.

I purchased tickets for a summer music festival back in January. Unfortunately, I started a new job in April and wouldn't be able to take the time off to go. I submitted my receipt, proof that the tickets hadn't been used, and a screenshot of the email from my employer stating that I couldn't have the time off. I submitted the claim on March 30, it was reviewed and accepted on May 2, and by May 13 I had received my cheque in the mail. My only problem was the long wait time to know whether it was accepted or not, but they were clear about that from the first time I contacted them. Customer service was pretty nice when I called, too.

We submitted a claim mid March 2022. We submitted letters from two specialty doctors explaining my wife's development of a rare kidney disease. The treatment included chemo and other strong meds. She is not allowed to be exposed to people as her immune system is compromised. After writing and making at least four phone calls this is our result. We were told the claim is processing. Then we were promised a claims adjuster would call us the next day. No call ever came. I asked our travel agent for help. She called back and said we were missing some information from our original claim. It is now mid May 2022 and now we find out.

I had to change my travel dates and tried to call Allianz to change dates on my insurance policy purchased through WestJet's website. Four phone calls and HOURS on hold later, I finally got a recorded message saying that they were having 'system problems' and I should call back. This is the same phone number policy holders are to contact if they require assistance while traveling. Very thankful I didn't need them, as it is next to impossible to reach them. Eventually I sent a registered letter to their head office. Extremely poor customer service.

Purchased a year in advance of travel. Allianz is the biggest Ponzi scheme in the entire country. They did not honor our claim. We received our tickets and were waiting to board the plane. Ten (10) minutes before boarding was announced the flight was canceled. We had previously paid for a rental car and made reservations through AirBNB. If anyone has used AirBNB, you are aware you get no refund if you cancel without giving 24 hours notice. Our destination required a negative COVID test within 48 hours. Obviously we would have had to submit to a second COVID test for $500.00 for two passengers and be able to stay in a hotel for an additional 2-3 days so we could take another flight offered 2 days away. Allianz required that we supply the reason for the flight cancellation. We did so along with all receipts for travel that was cancelled.

My wife and I had our 2nd child a month ago. We are planning to go to a Ben Rector concert later this month. Due to breastfeeding we are taking our youngest, but for fear of weather or other circumstances we decided to purchase the insurance for the tickets. When we received confirmation of the tickets the link to their policy did not work and therefore I could not review what I purchased.

We purchased Allianz travel protection insurance - through our airline website at booking - for an expensive trip to South America over the holiday 2021-22. The second week of a two week trip was interrupted and we had to fly most of us home because one of my family members tested positive for COVID. We had made sure we had the COVID rider. Allianz took 4 months (!) to respond, and it came back essentially a flat denial (they acknowledged we qualified but denied all but $250 - out of thousands of dollars lost), no explanation, no number to call to get an explanation. DON'T EVER BUY TRAVEL INSURANCE FROM ALLIANZ - IT IS SIMPLY A PROFIT SCAM. They will fight the unethical battle of deny and avoid and be the obscure unresponsive monolith, in hopes to wear you down to avoid paying legitimate claims. Shameful actually.

The absolute worst! I purchased tickets pre Covid in 2019… Event was postponed forever … Recently requested a refund due to wanting to care for an elderly family member at night for safety concerns. They said I needed a doctor's note but it didn’t make sense because this family member was “fine” according to their doctor. I also called at least 3 different times and each rep gave me different instructions on what to do. Now today is the day of the event and still no refund. Also found out that this company fabricated information on my claim that I NEVER PROVIDED! Very frustrating! I want my money and I want better service.

We had just sold our home in AL and was in route to New Jersey. The U-Haul truck was deemed unsafe to drive and we could not leave on the day planned. U-haul paid for hotel and costs we incurred because of the delay. Allianz is refusing, saying it wasn't our personal vehicle that broke down. We have receipts and documentation. The company is fraudulent! They get your money and find any reason not to reimburse. I never received a contract from them, specifying the reasons for a possible denial. I could only go by what I saw on Ticketmaster. I was never sent a policy with a number or details. They had to look it up, when I called. I am disappointed with Ticketmaster for recommending buyers purchase the insurance.

Do not purchase any type of insurance associated with Allianz Global Assistance! I purchased concert tickets for an event that I could not attend due to an ongoing foot issue thru Ticketmaster. Got the insurance just in case of any uncertain event. Sent all the proper documentation as requested. Doctor's note with explanation, payment information, etc…No response for over a month. Reached out to them myself, was told I was missing one document which I did originally sent. Resubmitted the info.

Unfortunately I had a health issue while vacationing in Florida this month. More unfortunately I bought insurance through the current Royal Bank agent (Royal used to do it themselves) Global Allianz! I have never dealt with such a group of incompetents in my life. I had an outpatient treatment schedule, that they approved in an email to me, then told the provider (without telling me) that they would not pay for the last treatment! Cost me over $5000 USD. Court action pending.

Purchased insurance for Bill Burr comedy show front row on April 22nd in Nashville for 25 year wedding anniversary. My 16 year old son's dear friend unexpectedly took his life and Allianz travel insurance said that that is not an option for a refund. Extremely disappointed!! TOTAL SCAM!

To begin with, the representative sounded like he wished he was anywhere but where he was. I purchased flight insurance for the first time ever, to find out that it did not matter. I called because I had to cancel my flight. I was told that my reason for canceling was not good enough and to look at the details of my policy. What policy? There are no details listed anywhere on the information provided nor on their website. This is a complete scam.

I purchased event tickets and added the insurance for protection. When gas prices started going up, I decided it would be a financial hardship for my family to drive 4 hours away for entertainment with the gas prices continually rising on a daily basis. So I contacted Allianz for a refund and they said it could take 30 days to process. The event had totally passed before I even heard back and they denied my request. They said they did not cover financial hardships. I understand that, but this is a "statewide" hardship, not just personal. I had people tell me to lie to get my money back, but I didn't want to do that. I hate it, but I can't support this company.

I bought a plane ticket in 2021 while COVID was still in the mix. I got Allianz to (in theory) help insure my investment in the case I had to cancel my trip. Bottom line - I needed to cancel that trip due to COVID, different Allianz representatives I spoke to gave me opposing info, it took months to get actual answers, and finally the company denied my claim even though I explained I had to cancel due to COVID. Terrible. A massive waste of time/ hope/ money. Beware! Please DO NOT do business with this entity.

I bought travel insurance (first time) since I was traveling during COVID to Germany in January. The event was canceled due to the government's restrictions because of the COVID outbreak and quarantine restrictions. I eventually had to cancel my flight but Allianz stated "Your plan excludes coverage for losses due to an epidemic." This was NOT anywhere clear in the restrictions prior to buying the insurance. Absolutely a scam, and joke!

I have now been dealing with Allianz Global for 4 months to just get a refund on tickets. I purchased tickets and the band I was seeing changed the date to the next day due to them not being able to get to the venue which no one in my group could attend. I have literally jumped through so many hoops trying to get them to refund my tickets. DO NOT PURCHASE INSURANCE FROM THEM. ALL THEY DO IS SCAM PEOPLE. What is the point of purchasing ticket insurance if the company won't actually refund you your tickets? PAY ATTENTION TO ALL OF THE BELOW REVIEWS! SCREW THIS COMPANY. I will NEVER purchase insurance from them again.

When I purchased the insurance, I felt as thought this was offering trip protection, such as a refund if my trip was cancelled. I purchased this coverage for a trip to Austria, then the Austrian government changed their entry requirements only a few days after my purchase, barring me from entry. When I cancelled my flight and made a claim with Allianz, they claimed that I was not covered, as this event was a "Foreseeable Circumstance".

Had to cancel a trip due to COVID exposure and having to quarantine for 14 days. I timely reported to Allianz and filed a claim for my airline ticket fare reimbursement. After delayed responses, months of no communication or clarity, and multiple calls to explain what was allegedly missing from my claim such that it prevented a final decision, I gave up. One minute I'm told I've submitted everything that is necessary and the next minute another notice of missing documentation.

I used Allianz travel insurance for the past two years until I had to file a claim. We booked a short trip which was canceled due to COVID -19, as we were told. However, most of the flights were taking place. It just so happen that ours was canceled. Our friends who we were going with left the same day as planned from the same airport. Just different airline. When I filed the claim through Allianz I was told the the company will not cover our trip because of COVID as it considered to be a foreseeing event. I could understand that the insurance not covering when all flights got cancelled due to foreseen event, however if some of the flights were canceled that would be unforeseen event. For example, if there is a storm, pandemic, hurricane looming and all flights are canceled, I could see how this would be a foreseen event, however in our situation was the same as one of us came up with a flu or cold last minute which is an unforeseen event!

Misleading insurance. I purchased this optional ticket insurance for festival tickets I purchased on Stubhub. I'm from Canada and the event was in Miami so I thought it would be smart to purchase insurance. I tested positive for Covid which meant I could not attend. I got a doctor's recommendation saying I am too ill to travel but upon submitting my claim, a gentleman named John informed me that this insurance does not cover pandemic-related issues. So if I had just had the flu, I could get my money back. But since it was covid, I am screwed.

I had to file a claim with Allianz Global in order to seek a refund/cancellation an upcoming trip due to bereavement. The trip was a week away. I simply called American Airlines and they were willing to credit my account for a future trip. Lesson: only work directly with flight agencies and do not bother with third party fraudulent companies. Also, I was not able to post a Google review because the option was not available for the world to see how bad this company rates. Stay away!!!

Reserved a 2 night stay for guests in a Hilton hotel. While setting up, there was a 50% chance my guests might have to cancel for personal reasons. The agent assured me that with Allianz insurance, cancelation would not be an issue and I could expect a full refund. After spending over 4 hours on the phone trying to process my claim an agent finally assisted me in at least getting the proper forms to file a claim. Today it was rejected. I will never deal with Allianz, their agent flat out lied to me! STAY AWAY!

My mother passed away on February 4, 2022 and I have submitted the claim for funeral expenses. Whenever I call them, either they say that it is with the examiner or they just put me on hold and I have been on hold for 1 hour and 45 minutes with no answer. Today, I called them and it was one Alexander who answered my phone call and was not able to help me or answer my questions.

Wouldn't refund my payment after I explained that I accidentally purchased the coverage. I canceled my hotel room very soon after booking with a full refund. I explained I no longer needed the coverage and they stated they cannot issue refunds. I paid them good money for a trip that never happened.

I want to travel insurance and on the trip that I have my tooth broke and this goes back on November and since then that I open the claim they don’t care and they don’t work on my claim and they just postpone it. I talk to 20 manager and each of them told me, "We’re going to reach you out into business day" and they never cared. Still Arizona didn’t come out. They don’t care at all. Done by this insurance

Missed seeing Dave Chappelle due to a positive home co-vid test because the Testing centers were booked up and not taking appointments (this was during the height of the Omicron variant). In my region the Governor issued orders that once a positive test is received you are required to isolate and quarantine. My Claim was denied to not having a doctor's note or letter even when I supplied them with proof of my positive test. Not sure how it is elsewhere but in my area there is no way to see a doctor for co-vid tests. So, they make their claim requirements impossible to fulfill.

Delayed claim review. Denied claim coverage due to mental health related hospitalization, which is not covered. You don’t find that out unless you read the 25 page plan via email they send after purchase. However they do cover mechanical breakdowns… Excuse me, I’m sorry my mind broke down instead of my car, priorities I guess. This company's bias is outdated and it shows. An emergency is an emergency regardless. So much for peace of mind.

I was very disappointed with the outcome of my claim. I was traveling to the USA and broke a crown and had a urinary tract infection. I tried to contact Allianz once by phone and left a message with no return calls. The next time their website was down. After forwarding the receipts for my claim they didn't receive them so I sent them again. I then received a 0 claim reimbursement on my 850$ medical bills with no explanation only saying my 50$ is not covered. WTF. Don't waste your money or time on this fraudulent company.

I tried to call Allianz Canada 5 times, the first 3 wait time is about 3 to 4 hours and I gave up then I tried two more times and waited for close to 5 hours and after waiting that long, the recorded message turned to busy signal on one and then the other a recorded message says to try calling again. How frustrating when I want to make a change on an existing policy. On one try I made a mistake and called the US Allianz number and they answered in less than 30 minutes but of course they can't help. It almost seems like they just don't answer phone calls PERIOD.

I was traveling internationally. Had a medical emergency. This was in June of 2021. I've gotten every stall tactic from them possible. Now they're not taking my calls. Going to to file a complaint with the insurance commission of my state. Hard to believe that here in United States of America this company is allowed to operate.

Can I give them zero stars? Horrible, misleading & deceitful. They find a way to deny your claim. They string you along by requesting paperwork multiple times...just in different formats & then deny the claim. I purchased concert tickets from Ticketmaster. During checkout, their insurance option comes up as "protect your purchase".... and that's it. Sounded good & worth it. I have cancer but it's in remission. I'm in treatment but it's managed. I purchase the tickets in October before Omicron. Figuring "who knows with Covid" I bought their insurance. NOWHERE ON TICKETMASTER'S SITE was there any mention of restrictions about this. So then, Omicron hits. My doctor tells me it's not a good idea to go to this concert due to the high transmission rate. So, OK...I have insurance for the tickets. So I thought. I even considered reselling them on StubHub, but just assumed that since I had insurance, I wouldn't need to. I thought wrong.

Purchased insurance in 10/20/21 for flight on 1/2/22. Cancelled flight 12/27/21. Called Allianz same date and was told refund was forthcoming. After no refund, called Allianz on 1/16/22 and told I must submit proof. Proof submitted and refund denied. No offer to apply it to future travel.

Allianz is incredibly unreasonable to work with and will do EVERYTHING they can to avoid paying out claims. My trip was interrupted due to an illness. My husband was really sick with an acute upper respiratory infection. He couldn't talk and was coughing a lot. His doctor didn't think it was a good idea to travel. I'm sure travelers on the flight didn't want someone with chronic coughing sitting next to them. We provided a doctor's note indicating the illness and the date, but that was not enough. They want a physician statement that includes diagnosis, and onset date of the condition and dates of treatment. Plus, they want verification from the travel supplier on their letter regarding any refunds received. And verification of travel supplier's penalties or copy of literature describing penalties.

Waste of good money and false reassurance that I was paying to protect my tickets against unforeseeable COVID-19 diagnosis. When I went to make a claim, they held it in limbo for months requesting unspecified additional documentation after I had submitted the unused tickets, receipt, positive COVID-19 test, and letter from the public health department advising when to leave isolation. I called twice to clarify what was needed, during the first call they placed me on a 15 min hold and then hung up with no call back, only to be told they could only accept a COVID-19 test with a date as though I could travel back in time and make the test provider make sure to include a date on the generated letter. The test result with the dates provided on the letter from public health agency was insufficient, only another test with a date would suffice. Wasted time and money to learn to never do business with thus disreputable company. Buyer beware.

Long story short: Allianz is simply not responding to any of my inquiries and refusing to give me the refund I am entitled to. An event I was scheduled to attend got cancelled because of coronavirus and because the event itself was cancelled, I am entitled to a refund of my insurance policy per Allianz Ticketmaster policy. To quote their own website at the time of the cancellation, “If your event has been canceled or if you cannot make the rescheduled event date, you can cancel your plan for a full refund of the plan's cost.”

We tried unsuccessfully for two consecutive days, January 19th and January 20th to contact through Allianz phone lines. We were placed on hold on the 19th for 2hours and the call dropped. Called back and waited another 1/12 hours called not answered. January 20th I called at 8:02 am and was placed on for 2 hours and 17 minutes, again call dropped. Recalled 10:18 called dropped at 10:47. recalled call dropped at 11:11 am. On January 20th we attempted to book using our home phone line, my cell phone, and my office phone, all with no success. Out of pure frustration called another carrier. Second in line. Purchased our travel insurance.

Allianz is incredibly disorganized and will do EVERYTHING they can to avoid paying out claims. My trip was cancelled when the country shut down in March 2020 (2 days before our flight left). We were issued a credit with an expiration date. Given that I am a frontline worker during a pandemic with extreme staffing shortages, I was not allowed the time off work to use the credit. They refused to issue any refund for the trip. On top of that, they sent me 4 separate emails stating that I hadn't submitted proof of purchase in my claim (which I had...twice). Every time I called, they acknowledged that they had made a mistake with their email, that they received it and would reprocess the claim (delaying it by another month).

I have just had a horrible customer service experience with Allianz. I am at home sick with Covid, and have taken an at home test, which tested positive. Omicron is everywhere and spreading like wildfire. They said they don't accept at home tests and told me I have to get a PCR test- which requires leaving the house, waiting in line around other people, just to get a test that will take 3 days to receive the results. I told her I didn't feel comfortable possibly infecting others, nor have the strength to leave the house, and wanted to submit my at home test. She promptly told me that wasn't sufficient and HUNG UP ON ME. Never have I ever had someone hang up on me before when all I am doing is trying to isolate myself and protect others from getting the virus. Never again.