Allianz Global Assistance Reviews

Purchased travel insurance for a round trip ticket for my daughter to Amsterdam from Arizona (worth $1875) knowing that she may refuse to go at last minute, which is exactly what happened. Allianz refused to pay due to her issue being "mental health" even with a letter from her psychiatrist. What a waste of money! I would have bought the refundable ticket from American Airlines if I knew this was going to happen. I will never do business with Allianz again. They are a complete fraud & out to get your money! Do not purchase their travel insurance. I would give them 0 stars if possible.

What a scam. These people use their "personal change of plans" statement as their escape clause which they freely use to deny claims at their will. Every claim can be denied under this statement. Even ones they claim to cover if it's not worded exactly like they want it. What a joke. Save your money.

Every year my wife and I take at least one international with American Airlines (AA) and for many years, through their website we've bought trip insurance with Allianz, but, thankfully, we have never had to use it. In April 2023 we travelled to Nepal and while in the mountains hiking, my wife got sick and she had take a helicopter to go back to Kathmandu. We filed a claim and even though Allianz sent me a message saying that they will reimburse for the Helicopter and and ER visit for my wife and hotels she had to use when she went back to Kathmandu, they are now giving us the runaround to get the reimbursement.

I have been calling this company for nearly 4 months to settle a claim for my daughter. She had many items stolen on a trip to Portugal. They have given me the run around from day 1. Always telling me they are scheduling a callback. I have NEVER received a callback. They are all totally inept, scammers and rude. Do NOT pay for this. They offer nothing!

I would give no stars ✨ if I could. My husband’s bag was stolen in Lucerne train station. When we return back from the States, we had video proof of the bag been taken by two men. We had a police report. My husband submitted to the insurance all of this plus everything that was in the bag. It took numerous phone calls to get updates, and all they would say is they needed this and that. Which I had already been submitted. This went on for 4 months of back and forth, much confusion on their part when they had everything they needed.

My flight was canceled, so I called to get a refund for the travel insurance that I bought. I am so disgusted because they told me to email in the confirmation details of the flight cancelation and I have done this repeatedly. No one responds and they won't refund my money. That is so shameful!

It pains me to do this. I have been using this travel company for insurance since 2019 and have had 8 policies through them from basic to premier. I have made claims 2019 and in 2020. I had made a baggage claim on my last trip for damage done to my bag and it was denied. The wheel on my luggage bag was damaged on pavement in a public place while on the way to the cruise port walking across the street. I was told my damage would not be covered because they have the loophole in their policy that states. *Your plan requires you to take responsible steps to keep your baggage safe and intact and recover it if lost or stolen.

Do not use Allianz for travel insurance, they do not live up to their word. Prior to covid-19 we had scheduled a trip that was cancelled due to covid closures in Europe. When I spoke with Allianz they said that we could apply the insurance to future travel. Now when we finally have been able to rebook the trip they claim that they had a deadline that we did not meet so we will not receive a credit. No one had told us earlier that we had a deadline and I had spoken with the company several times about rescheduling. I would hate to try to file a claim with this company.

I went to Thailand and returned 20 days early and am trying to get a refund or credit for remaining money. Nowhere on the site does it have a way to cancel insurance. I phoned and wow.... have never seen a company that the right foot does not know what the left foot is doing. For instance I called from a number I got on my computer and gave my policy number and about 20 minutes of arguing I had a policy. It turned out that I was talking to a U.S. department so she gave me a Canadian number which was out of service. I finally got ahold of someone in Ontario and waited 1 hour for a callback and explained my situation and was told that I will be transferred to someone that can help me, about 15 minutes on hold that person told me the same reply, that he will transfer me, he transferred me and after one hour on hold the call stopped. What!!!!

Finally received a check in the mail last Thursday! Couldn’t believe it! No email etc just the check. Lol so yes, it’s resolved and hopefully they’ll get their act together… If there’s a delay? Fine. Tell me that. Answer my emails, my phone calls? Stop disconnecting the calls after I’ve waited over 2 hrs.. ty

I would give Zero Stars, if that was an option. I don't understand why anyone would ever purchase insurance from Allianz. After months of submitting and re-submitting supporting documentation, they denied my claim. I will tell every single person I know about their awful company. If Allianz is offering you insurance for a purchase, DO NOT waste your money. Decline the offer!

If you are looking for travel insurance and considering Allianz Insurance, please read this. This is my personal experience and an honest review and it is not meant to influence anyone's decision. I booked a travel ticket to India (both sides) for my family (4 travelers) in Kayak with a cost of $2700. As it was a long expensive trip with a longer stay and lots of uncertainties (because of covid time), I thought of paying additional $300 (approx.) for the trip coverage. For me, all is well until 3 days before my return date.

I bought a car rental insurance policy via Priceline. It is very cheap and you are all good as long as you don't need the policy. Unfortunately, I had a minor damage. For six months I have been chasing the customer support with no progress. The customer support are so unprofessional. To date, I still did not resolve the problem. So, If you want to buy cheap insurance, expect this cheap service.

Unfortunately this once reputable company is now making it difficult to contact and thus far hasn't reimbursed us even though we submitted all documentation requested. We jumped through all their hoops and still nothing. Not even an update after many months. They're cheating us by refusing to pay us for a policy we paid for. Truly shame on them. I would never use this travel insurance co. again. I'm guessing that we're just one of many that they've cheated.

My wife and I purchased travel insurance from Allianz for our Hawaii cruise in 2022. The cost was $455. each or $910 total. Total cost of our cruise was just over $13,000. We were scheduled to leave December 2 but had to cancel in late November due to an illness and doctor's orders not to travel. We submitted the claim to Allianz along with all necessary paperwork. It took about 2 months, but they finally paid the claim for only just over $5,000. They only provided coverage for $2554 each person. This is clear in the copy of the insurance certificate I received, but I missed it, so this is on me, but charging $900 for $5,000 in coverage is outrageous. My advice is to make sure you are getting enough insurance at a reasonable cost or don't buy it. As it turned out I would have been happier not buying insurance and eating the entire trip cost rather than getting ripped off.

I would not bother to purchase extra protection from this company. I did not learn my lesson the first time and suffered again the second time. The first time with this company was due to COVID, which was the whole purpose of buying the policy but according to them more information was needed, which I gave them all my information including medical documentation. Still was not enough for them. My second event was postponed and we were not able to attend at the new date/time. Ticketmaster refused to refund and so did Allianz, stating it was not part of the policy. Well my policy states it "MAY" not be covered, never stated that it was not covered.

We received an email with tickets from ticket master for the event and it clearly states at the bottom of the email that the tickets are insured. As we get closer to the event, it appears it may be snowing. My mother asked me to look into cancelling. I emailed Allianz and said I did not have a policy number. I did not hear back. The next day I called and stated she may need to cancel but we did not receive a policy number. I am told that the policy does not show as purchased and there is nothing they can do about it. We can purchase a policy now, but since she has already decided to cancel, it may not be honored. I ask whose fault is it that their company did not process the order?

I have travel insurance with Allianz Global Assistance. My wife and I booked a trip to Europe but then had to cancel as my sister-in-law, who was our travel companion, was diagnosed with cancer. Her doctor told her that she could not travel. I put in a claim with Allianz five months ago. We received partial payment fairly quickly (our flight from Calgary to Rome). However, we have not received our refund for our flight back (London to Calgary). I have been on the phone with Allianz representatives on three separate occasions. Each time I had to wait at least 2 hours to actually talk with someone. I explained the situation to each representative, they acknowledged that Allianz had made an error and that they would rectify the situation. Each representative told me that I should be receiving my claim refund shortly. Still waiting. In my opinion, this is a very incompetent organization and I wouldn't deal with them again going forward.

I made three, online claims for coverage under RBC Infinite Visa's Trip Interruption coverage, due to a major, pre-departure health crisis that resulted in trip cancellations. One claim was paid out quickly without incident. The other two were declined. One, citing the need for more documentation although the exact deficiency was not identified. The second was because I used a credit from a previous COVID-cancelled trip where an early deposit was made on a different credit card. OK, so now I try to reach Allianz Global's Canadian customer service.

I purchased Allianz car-rental insurance when I made an online reservation for a car rental in Loreto, Mexico. When I attempted to pick up the car in Loreto, the car-rental company would not accept the insurance, saying that Allianz was not reliable when it came to paying for any damages to vehicles. In order to rent a car, I would have to buy additional insurance for hundreds of dollars. I attempted to contact Allianz to discuss and to request a refund but have never had any follow up or communication from them at all. Beware of using this company.

Our luggage arrived several days late to Madagascar. We had to buy clothes and necessities in small markets that did not provide itemized receipts but we did have VISA charges. Allianz denied the entire claim as they would only accept fully itemized receipts and took more than 2 months to do so. Allianz had very poor communication in comparison to our experiences with other companies.

I am writing some feedback on your travel insurance services and the handling of client claim submittals: Be prepared to wait an hour plus or schedule a callback. Once an agent calls you back, it's often a farmed-out call to someone in Ontario. The usual information is required: full name, DOB, and claim number. Then be prepared to discuss the particulars of your claim submittal. For me, it was a straightforward claim submitted online 2 weeks ago for an injury rendered out of the country that was not a pre-existing condition. Be prepared for the agent to say that the email for your submittal does not show up yet on their system (even though it was submitted 2 weeks prior and you have a record of the outgoing email). Or, you may get this agent's answer "Our systems are backed up with daily submittal claims, so it's a question of when our system will be able to process your claim". When I asked how long that would take, the agent could not answer my question.

After over a year and a half of emails, calls and multiple file transfers, my request for a refund of my premium for unused travel insurance (original trip was canceled for medical reasons) - my appeal to the executive offices of Allianz Travel Insurance was accepted. Our money was returned last week. Thank You, Allianz for resolving this issue!

I purchased travel insurance from these guys and had to cancel my flight a few weeks after. After calling them and waiting on hold for an hour and a half I was finally able to get someone to send me the paperwork to file my claim. (There was a ton of paperwork too btw.) I sent it all in the same day and just got an automated response saying they had received it. A month later I emailed them to check that they had got everything okay and if it was still being processed...no reply.

Back in the Summer I purchased Ticket Insurance for a play that my wife and I were going to go and see. Unfortunately, we got ill with COVID and were not able to attend. I filed my claim and I was rejected. The reason being is that COVID was not considered a valid illness because of the COVID "pandemic". I appealed and was rejected on the basis that the policy said that a pandemic did not cover the ticket insurance. What a bunch of crap. They basically stole my money when they sold the ticket as I am sure many bought tickets for the fear they may get COVID. I would never buy Insurance through them again. Beware. They rip people off.

I purchased an annual travel insurance policy which covers international trips for up to 90 days. 68 days into a trip to Loreto, Mexico, I experienced severe pain in my right side. Via an ultrasound, doctors confirmed I had a large liver cyst that could possibly burst if I flew. They recommended medical transport so I contacted Allianz. After multiple contacts and 4 days, Allianz customer service finally called me. As this was an emergency, I had given up on them and made first-class reservations to fly home to Washington state for treatment.

I bought 2 basketball tickets for a birthday gift and decided to get insurance on them. The person I bought the tickets for has covid. Did a home test. They said they need a pcr or Dr statement. Why would I have this young man go out to expose other people with covid just to get a pcr test done when he already knows he has covid. This insurance is a fraud. Covid is an illness and you shouldn't have people with high temp and that are contagious going out in public trying to get documents when you have the proof right at home. I will never go through EVER AGAIN!!

Allianz travel insurance's marketing is misleading, and they are not transparent about the additional expense of obtaining "proof" that they require when filing a claim. I thought I was purchasing assurance that if I fell ill with anything that’s going around, I could at least take comfort in not losing the monetary travel value. At the time of purchase, their marketing emphasized Covid protection and the fear of not losing money because of it. I found out the hard way that not only is it a limited cap on what is covered, if you are unable to travel due to an illness, the cost of seeking medical attention is high and it is at your expense.

I have tried countless time to speak to someone about purchasing travel insurance. Every time I call I am told the wait time is 100+ minutes. I have left a callback number 8 times and no one ever calls back. Their customer service is completely nonexistent. I can only imagine how bad their claims process would be. Find anyone else to deal with but them.

Allianz approved the claim, but has only paid out a fraction of what they owe me. Filed in July. After Better Business Bureau was involved a rep called me and "consolidated my information" for a reviewer to quickly approve. That was in October. Still no payment.

I have previously bought medical insurance from Allianz and considered them trustworthy. I recently bought flight cancellation insurance from them through Aeroplan without access to the details of coverage. Coverage is for very obscure situations and did not actually cover cancellation of my flight based on 'changing my mind'. When I asked for a refund of the policy two weeks prior to the intended date of travel, this was also denied, and a 10 day window for cancellation after purchase of the policy was quoted to me. I have therefore paid $110 for a service which was never provided on a trip which I cancelled 12 days after booking and which has cost Allianz nothing. I'm not amused and will not be using Allianz again.

Allianz does not have your back unless your problem is specifically and precisely described in the policy. Taking personal prescription narcotic pain medication thru customs in Egypt and getting "busted" and confiscated... ruining the entire trip is NOT covered. Heavy Indian accent "no sir, this is not covered in the policy" is what you will hear. "Do you want to file a claim otherwise?" Anyone but Allianz from now on. Buyer beware.

I am a fan of Kayak and use it all the time to plan travel at least 4-5 times a year. Unfortunately, my recent experience with one of its partners for car rental has been poor. In November I rented a car for 10 days in Australia for March 2023, which was fully refundable. I opted for the additional car insurance using Allianz Insurance. To my shock, Allianz immediately charged my credit card $121 within 5 minutes of making the reservation. This is despite the reservation being almost 4 months in advance of the actual service.

I called over a month ahead of an event to cancel due to a medical crisis! They wanted proof!!! They wanted all the personal info from a doctor!!! This is illegal. And against my privacy laws!! I contacted Ticketmaster - they were kind and cancelled! No questions!! But not you!! Your customer service disgusted me. Along with your policy! When I bought the insurance- it never mentioned anything like this. Only when I went to file a claim. So you're receiving millions of people. I want a complete refund today or I’m making a legal complaint from you!! Asking for much more than the insurance money!!

It was very easy to purchase an annual Trip Cancellation and Trip Interruption Policy from Allianz Global Assistance; I made the mistake of purchasing a second annual plan when the first one expired, as we are retired and travel often. However, we sustained a Lost Baggage incident and had to purchase some basic items of clothing for my husband and myself for about $200. Our tour was to start the day after we arrived and we had only one day's worth of clothes and our 14-day Land Tour was about to begin. I never realized how difficult it would be to collect a few hundred dollars for the loss, after paying thousands of dollars for each of our policies to Allianz.

Allianz sent a check for about 1/2 of my claim. They gave no explanation of how they arrived at the amount. When I called they said that they could not email me a breakdown but would send via snail mail. They never sent anything. Customer service is poor. On hold for a long time and they cannot answer questions.

My sister and I bought tickets for a show in Dallas and I had to move unexpectedly for work. She lives in 7 hours away and was coming to visit me for a Christmas sister weekend. They said since I'm the one who moved, they will not refund the cost of the tickets. We provided all the required paperwork, and now waiting for the "examiner" to make a final decision. Why buy the insurance if the company doesn't adhere to their own policy? Ridiculous.

RBC is supposedly a reputable bank however, they have partnered with what is a fraudulent, in my opinion, insurance company. Allianz do not pay. They keep asking for more info and when you provide it they ask for more again. They have no intention ever paying and I am sure that they have probably never paid a claim in Canada. Be warned, stay away from RBC VISA and Allianz insurance!!

I bought air ticket insurance from Allianz Travel Insurance to cover my air tickets. My father hospitalized and passed away before we fly. I cancelled the trip. Allianz gave so much hard to refunds. Air Canada also gave me hard time to release insurance letters. I am still waiting (5-6 months) for refunds. Never Buy this Air Ticket Insurance. It's a scam.

I notified State of Connecticut Consumer Affairs Division about Allianz Global Assistance travel insurance company and expressed my frustrations dealing with this company. My wife and I PURCHASED travel insurance from this company to cover the possibility of something happening during an eight day cruise. You just never know when the insurance might be needed. Our trip was scheduled in August 6 to August 14.

I purchased travel insurance to travel stateside. On vacation I had a slip and fall resulting in a broken foot. Filed all paperwork. They denied my claim. Said collect from primary provider. Isn’t one

We purchased year travel policies from Allianz. We filed for trip interruption coverage back beginning of August. We've made several calls and spoken to five different "managers". They just keep stalling and asking for additional documentation which has already been sent. This way they can "rest the clock" and tell you additional time to review. I am very disappointed in this insurance company.

So few reasons to get reimbursement for your tickets. Read carefully. Used them for travel but never needed any reimbursement. See what your credit card covers. So sorry I purchased because when I called them they could not help. I will say I had a lovely customer service agent but did not like the answer to my question.

I flied a claim, Feb, 2022. I had covid protection and my pcr was positive so I need to stay in Costa Rica 10 extra days. I am still waiting. Submitted copies several times. When you call and wait for hours and still can't get through, it is frustrating. Now, I am questioning, whether I will get reimbursed. Let's hope so, someday.

I had ankle surgery July 26th, my Husband surprised me with concert tickets to Stevie Nicks which I have wanted to see her my whole life and never thought I would. Well he got insurance just in case I had any complications with my healing process and weather permitting due to not being able to get my incisions wet. Well it rained hard that day, there were no accommodations for me, we tried way ahead of time in case it did rain. I had no choice not to be able to go because I still had a walking boot on and could not get my incision wet. This is why he bought the insurance on the tickets to begin with. So I had to let my biggest dream go and they would not give him the money back! Even with Doctor's notes sayin' I could not go..

Worst company you could ever deal with! They do everything imaginable to simply ignore you and wait for you to go away! Went thru RBC to submit a trip cancellation claim, worth approx. $ 3000. Submitted all the necessary documents in May/22, and it it is now Oct/22 and I just found out that my claim has been closed, without one penny of reimbursement! Must be nice to work within a company like this, where there's no accountability and you can simply be rude and ignore clients at will. Their Portal, which supposedly can be used to track a claim, is completely bogus and will get you nowhere! I can't believe they're allowed to stay in business. What a scam.

I purchased 3 tickets and policy from this company. I purchased the policy in case of event cancellation due to Covid-19, which is exactly what happened. After the nightmare of filing my claim, I finally got a response from them. I had to download 3 different programs to even read the claim denial. The letter stated it was not covered in my policy..?? My only regret besides dealing with these crooks is that I just didn't buy my tickets outright. I would have been refunded by now. Never again. Lesson well learned. Be careful.

DO NOT EVER purchase insurance from this company. My claim was filed in April 2022 and it is now October 17, 2022 and the COVERED cancellation still has not been paid. I have called in 15 times and resent documents 5 times. They tell me they are experiencing high claim volume and for me to be patient. I think 6 months is patient enough. Bottom line is, they do not want to pay claims so they don't. I will not let this go, I will get my attorney involved before I let them keep my money. I purchased the insurance when I booked a trip through Priceline. Save your money and do not give it to Allianz Global.

I purchased their OneTrip Prime for a trip we took to Cancun a couple of months ago. While there my son walked into a glass door and broke his nose. Filed a claim the day after it happened as it was expensive yet fell within the parameters of the insurance. Now 2 months later I'm still waiting for a response. I got an email after the first month asking for more documentation and I emailed back and said I had sent everything possible including doctor's notes, bills and other documentation. Tried calling, got someone in India who said he would look into it. He put me on hold for 45 minutes and then the line was disconnected. This company is a scam and I am NEVER taking an insurance policy with them again!

I bought flight insurance through Delta to travel for work. I was subsequently not required to travel for that particular work event. I called to file a claim and was told it wasn’t valid. Don’t know of a more valid reason than my company cancelled the trip. They still wouldn’t pay. THIS COMPANY IS A SCAM!

When buying travel cancellation insurance, get it directly from the airlines and not secondary providers. Allianz is currently taking months to process claims and is denying many. Their customer service agents are based abroad and could care less. Airlines already have the pertinent info for trip cancellation and are far easier to deal with.

I purchased some concert tickets online last week. There was an option to add insurance on the tickets. I double-checked to see if there was a fee. After adding the policy, the amount due did not change. Immediately following the purchase, I was charged $16.00 for the policy. When I called customer service the first time, the lady who "helped" me seemed out of sorts and not knowledgeable. She advised me to call back when I got the email with the policy number (which I already had). The explanation she gave me made absolutely no sense. I just got off the phone with another rep not too long ago.

I have submitted a claim since June 2022 and I have no update on the status of the claim. I call them every single day and after 2 hours on hold, the call gets disconnected and I spent exactly 12 hours waiting on Sept 29. after every 2 hours I will call again and stay on hold. I tried to call the emergency medical line and here too the wait time was 45 mins and a rude lady LINDA answered and demonstrated her skills on how to be unprofessional. RBC insurance (Credit card insurance) used to be so respectful, empathetic and the wait time during busy season used to be less than 15 mins.

Bought concert tickets and had the option to buy cancellation insurance in case I was able to attend for any reason. As it comes out I am not able to attend. Called Alliance to submit my claim and was denied because my reason wasn't good enough. It wasn't a unreasonable reason listed in their options. Basically you have to be maimed before they will approve the claim. This company is a rip off. Taking people's money for their scam insurance and not honoring why we buy the insurance to begin with. Never ever will I deal or recommend this company to anyone. Very poor business practices.

Called company, couldn’t Understand the other person on the line and when I asked him to repeat it several times they hung up on me. This happened a couple times. Then when I called back and asked to speak to another department they transferred me and nobody answered. I was on the phone for hours and this happens several times and by the time I reach somebody they said they couldn’t help me because they weren’t insured in BC.

Submitted trip interruption claim with documentation on May 26, 2022. It is now late September, I haven't been reimbursed for my expenses and all I've gotten is the runaround from 13 different claims examiners regarding the status of my claim. Total lack of verbal or written follow-up communication from anyone in Allianz. My feeling is that Allianz hopes that by totally ignoring me I will eventually stop calling and they won't have to pay claim. Do not use the company for travel insurance.

Dishonest reimbursement policies, stay away…I purchased a travel plan- among the benefits was a baggage delay benefit that provided $100 for any delayed baggage more than 24 hours (“no receipt required.”) Unfortunately my baggage was ended up being delayed, and not only did they stall the claim for months and asked for a receipt (which I provided), they proceeded to deny reimbursements based on the receipt items (medications, wound supplies, toiletries) that I purchased due to the delay! I ended up getting $3 out of the $100 benefit. I had been planning to use Allianz for other travel plans, but now I am looking elsewhere because if I can’t trust it with a smaller thing like a baggage delay, I certainly can’t trust it for more serious things like health emergencies! Yikes.

My claim is into the third month following submission of my claim. I suspect Allianz is overwhelmed by Covid related trip cancellation claims because it looks like the reviews were relatively good pre-Covid and almost universally awful post covid. I gave the company one star but I would give it less if I could. My biggest complaint is the lack of responsiveness and promises unkept. When I have been lucky enough to get through to someone on the telephone, that individual would inevitably claim that I needed to speak with the specific claim's handler assigned to handle my claim. A couple of times I was actually promised a call back within 48 hours; which never happened.

For a timely filed claim in April 2022, I called back numerous times to receive no update. On 7/2/22 I was told that I will receive an update within 5 business days. I was given Inquiry and note #. I called back on 7/11/22, no update. I called on 8/31/22, and my call has been transferred three times now, but I have been unable to talk to anyone.

I purchased 3 weekends tickets at the Saratoga Race Track. I purchased them in April and bought the Allianz Travel Insurance. Unfortunately I had to fly to Florida for a few different procedures on my heart and lungs. I sent claims in right after the venues. I have not received any money except $37 that I paid for the insurance. My cost to purchase these tickets for Turf Tables were over $500 plus $37 insurance for each tickets. Do not buy from this company as they don’t care about the customer after talking to them. Never buy venue insurance from them again,

Recently, my college daughter was to travel to Ecuador for a semester abroad. I purchased her very expensive ticket from American Airlines, and purchased the Allianz flight insurance that American Airlines recommended. Two weeks before she was to leave, the country of Ecuador shut down the boarders for any students from other countries studying in Ecuador. The only work around was applying for a student visa, but that would take 5-6 weeks (background checks, interviews, translation into Spanish). Since the course started in two weeks, my daughter had the heartbreak decision of dropping out of the program, and the company organizing provided all documentation of occurrences for reimbursements.

Filed claim 6/3/22 sent in paperwork a total of 4 times. Keep being told claim is with inspectors waiting to be reviewed. On 8/11/22 was guaranteed that in 24-48 hrs would receive a call. Now 8/22. NO call No info. Just spoke to supervisor, Rafael, who hung up on me. They certainly are "Hassle Free". There seems to be no way to get legitimate information from them.

I spent probably an hour trying to set up a new login which failed and did not give administrator info. But once I figured out who to talk to, the quantity of paperwork that the company required in order to process the return was ridiculous. Also the information I received from the agent didn’t sound positive and she said it could take up to a year to get the refund. I could have spent two hours putting together all the paperwork, scanning it and sending it into Allianz, or I could just give my two tickets away which is what I did. I will never recommend the Ticketmaster insurance. Ticketmaster should be also held responsible for their choice in using a scam company like Allianz.

Paid over$500 to insure our trip to Hawaii. Normally I wouldn't bother with insurance, but here there was a possibility that the whole family would get Covid just before the trip. As it turned out, one of our family couldn't go due to a medical reason. Allianz had us gather all the supporting documents and details and affidavits and proof before saying 'oh, but the specific type of problem, we don't cover that'. They could have mentioned it when they first knew of that aspect, and they could have written their policy in a way that doesn't try to wriggle out of liability. We managed to cancel everything except the airplane ticket ourselves, but are out the $500, plus the ticket -- the airline was kind enough to convert it to a credit on future travel, though it's unclear whether we'll be able to use that. Left a bad taste, and confirmed my existing belief that travel insurance is generally to be avoided. If I do look for travel insurance, I'll not choose this company.

I purchased travel insurance via Allianz Global Assistance ** April 23,2022 total of $126.56. Unfortunately, I got Covid19 and submitted a claim ** and got approved of $1633.07. Since then, they don't want to pay. I called every time get different answers from the rep and they keep promised 7 to 15 business days for a check to arrive. Finally, I received a check couple days ago and tried to deposit but the check was insufficient funds. I called again and Allianz rep said wait for another 7-15 days for new check???? It been 3 months now and I don't know what to do. Note: I have pictures of the insufficient check as proved and records with Allianz Global Assistance Rep.

I purchased Trip delay and cancellation insurance 2 weeks ago, to cover any trip interruptions that may occur on my business/personal trip as there were and still are so many flight delays, and interruptions happening in the world. I purchased with Allianz global assistance online, but also called in to speak to an agent to get clarification on what my policy covers, and specifically asked the agent if trip delay and or if my flight gets cancelled if it was covered and she said yes I was covered. She did not go into any detail of the play on words that this could mean or be. My Delta flight 1 week later sure enough got cancelled, I have an email to prove this, I called in and they said was I not covered, meals, hotel, delay or cancellation none of it was covered, with no proper reasoning provided, I was in shock! They just said "Maam you are not covered". As I am sure they are probably used to giving this response.

Both my husband and I came down with Covid during our trip to Italy. We had to stay longer and couldn't finish our last 4 days in Rome. Our trip was originally in 2020 so it was rebooked to March 2022 and everything was transferred including our travel insurance. Allianz said they were covering Covid and our tour company Overseas Adventure Travel confirmed this. It's been over 2 months, several e-mails, several phone calls and I got an e-mail last week saying I was covered for 2020 but not 2022 so I was denied my claim. I scanned my travel vouchers and sent them to prove I had made payments to them for this trip but all I get is robo emails. Now they're not even taking calls. I can't believe Overseas Adventure Travel uses this fraudulent company.

I purchased this insurance to cover the cost of a hotel if my meeting 4 hours away was canceled. The insurance description was VERY misleading! The meeting got canceled. I couldn't cancel the hotel, which is why I bought the insurance. The insurance would not cover the cost of the hotel for a "MEETING CANCELED" reason. The call had me jump through several hoops to speak with a rep. I was on hold for a while just to speak to a real person. They did refund what I paid for the insurance, so 1 star. But very misleading!

This company are crooks - STAY AWAY! They did not refund insurance purchased because "pandemic" was not a covered reason for refund. Give your money to a decent company - this is not one of them - there are MANY other reputable companies to give your money to. STAY FAR AWAY FROM THIS GARBAGE COMPANY!

I got insurance and paid a service I didnt use. They are scammers and I would never use them again until they resolve the previous issue. I showed them in black and white how simple it would be to resolve the issue and still not willing to solve issue.

This is insurance is a Gimmick. Don’t buy them for your travel needs. I bought this insurance in May 2020 for a travel that I completed in February 2021. Unfortunately during my trip I got COVID overseas and God spared my life. I put in for my claim since March 2021 and sent them all the necessary documents including my medical records and everything they requested for. Since 15 months ago their response to me is that my claim is still under review every time I call. I purchased this insurance in the past but never filed any claim because I didn’t need to. This time that I got very sick and even have to borrow money to pay all medical bills, they refused to process my claim. Don’t waste your money buying their insurance. They are gimmicks, they are not responsible and they are just collecting premium from people but unwilling to pay out any claim. I repeat don’t purchase this Allianz Global Insurance for your travel needs. Thanks.

What's the point of insurance if they create so many loopholes to prevent you from a refund?? ONLY AFTER the ticket was purchase were we informed about a required Vaccination Card at the door!!?! (Which my roomie did not have.) Which was no big deal because I brought the "INSURANCE" right???? WRONG!! I GET A MILLION AND ONE LAME LOOPHOLE EXCUSES OF WHY I DON'T QUALIFY! 250 down the drain. No refund. No concert. Just 5 hours of driving, spending money and gas, and a trip filled with regret and disappointment! ***ANY COVID RESTRICTIONS LIKE THAT SHOULD BE IN BIG ** BOLD RED LETTERS!!** (Especially 3rd party ticket site) DUH!!!

Purchased travel insurance for our trip. AA cancelled our flight home 3 hours before departure. AA rebooked us on the next available flight out-2 days later. We were forced to purchase a flight home from another airline. Allianz would not cover us under trip interruption because “staffing issues” (AA official reason why flight was cancelled) are not covered under the policy. So they said we could claim trip delay. $200/day per insured person per the policy. One agent tells me that “no it’s only $200/day.” The other agent said, "You flew out on Delta the same day as your original flight. So we’re only paying 2 people x $200." Even though we were delayed two days by AA. This company is a scam and dishonest. They will do anything to avoid paying a claim. We would’ve been further ahead by not paying for insurance. Second agent I spoke with was rude and short. I WOULDN’T RECOMMEND THIS COMPANY TO ANYONE!

I was advised by my doctors not to fly due to surgery that I just received. I provided Allianz all of documents that they requested. They approved my refund, but never issued the money. I called them numerous times and got nothing but lies after lies. It’s has been over 2 months and I have yet to receive a refund. I truly recommend that you think twice before taking this insurance.

Our accident was in November 2021. We submitted our claim in December 2021. It took about four months to get our first check for the travel expenses. It has been six months and we are still waiting for the check for our medical expenses. We get emails saying our claim will take about 10 days, but that is wrong, wrong!!!!

5.31.22. Purchased Yankee Tickets - Attempted to get to the Bronx. Recent murder on Subway and “Gangs” and crazy homeless running the streets. Also, called a cab company in Long Island and they do not send cabs to the Bronx. “It is too dangerous!” Stuck with tickets I could not use. Refund policy from Allianz said "life in danger" is not a good enough reason for refund! Will never, ever purchase travel insurance from this company! ** Murder on subway article: **. Cab driver Stabbed **.

The concert I payed a lot of money to see (Deftones and Gojira tour). Was rescheduled three times. I ended up getting my first job but it was in a different state and I was not able to request the day off for the concert. Allianz was only going to consider reimbursing my tickets after the concert was rescheduled three times over three years if I got my supervisor to write Allianz a letter saying I had to move. Do not waste your time and money with Allianz. I sold my tickets on StubHub in literally 60 seconds.

I purchased Allianz insurance for my flight to Egypt through American Airlines, thinking that I would be covered in case of an emergency. Yet, when I did have trouble after a baggage delay, and I needed to use my insurance, they asked me for many documents to submit, when I submitted the documents, Allianz asked for more documents. Documents that most people would not have. Allianz denied my case and did not pay any money. I do not recommend using Allianz for flight insurance. They are scammers, and you will only waste your money.

I recently got exposed to Covid and have to take a test which is too close to the concert date. I thought the whole point of insurance is for reasons like this. I am a blogger in my city and I will definitely warn my audience against scammers like this.

I purchased tickets for a summer music festival back in January. Unfortunately, I started a new job in April and wouldn't be able to take the time off to go. I submitted my receipt, proof that the tickets hadn't been used, and a screenshot of the email from my employer stating that I couldn't have the time off. I submitted the claim on March 30, it was reviewed and accepted on May 2, and by May 13 I had received my cheque in the mail. My only problem was the long wait time to know whether it was accepted or not, but they were clear about that from the first time I contacted them. Customer service was pretty nice when I called, too.

We submitted a claim mid March 2022. We submitted letters from two specialty doctors explaining my wife's development of a rare kidney disease. The treatment included chemo and other strong meds. She is not allowed to be exposed to people as her immune system is compromised. After writing and making at least four phone calls this is our result. We were told the claim is processing. Then we were promised a claims adjuster would call us the next day. No call ever came. I asked our travel agent for help. She called back and said we were missing some information from our original claim. It is now mid May 2022 and now we find out.

I had to change my travel dates and tried to call Allianz to change dates on my insurance policy purchased through WestJet's website. Four phone calls and HOURS on hold later, I finally got a recorded message saying that they were having 'system problems' and I should call back. This is the same phone number policy holders are to contact if they require assistance while traveling. Very thankful I didn't need them, as it is next to impossible to reach them. Eventually I sent a registered letter to their head office. Extremely poor customer service.

Purchased a year in advance of travel. Allianz is the biggest Ponzi scheme in the entire country. They did not honor our claim. We received our tickets and were waiting to board the plane. Ten (10) minutes before boarding was announced the flight was canceled. We had previously paid for a rental car and made reservations through AirBNB. If anyone has used AirBNB, you are aware you get no refund if you cancel without giving 24 hours notice. Our destination required a negative COVID test within 48 hours. Obviously we would have had to submit to a second COVID test for $500.00 for two passengers and be able to stay in a hotel for an additional 2-3 days so we could take another flight offered 2 days away. Allianz required that we supply the reason for the flight cancellation. We did so along with all receipts for travel that was cancelled.

My wife and I had our 2nd child a month ago. We are planning to go to a Ben Rector concert later this month. Due to breastfeeding we are taking our youngest, but for fear of weather or other circumstances we decided to purchase the insurance for the tickets. When we received confirmation of the tickets the link to their policy did not work and therefore I could not review what I purchased.

We purchased Allianz travel protection insurance - through our airline website at booking - for an expensive trip to South America over the holiday 2021-22. The second week of a two week trip was interrupted and we had to fly most of us home because one of my family members tested positive for COVID. We had made sure we had the COVID rider. Allianz took 4 months (!) to respond, and it came back essentially a flat denial (they acknowledged we qualified but denied all but $250 - out of thousands of dollars lost), no explanation, no number to call to get an explanation. DON'T EVER BUY TRAVEL INSURANCE FROM ALLIANZ - IT IS SIMPLY A PROFIT SCAM. They will fight the unethical battle of deny and avoid and be the obscure unresponsive monolith, in hopes to wear you down to avoid paying legitimate claims. Shameful actually.

The absolute worst! I purchased tickets pre Covid in 2019… Event was postponed forever … Recently requested a refund due to wanting to care for an elderly family member at night for safety concerns. They said I needed a doctor's note but it didn’t make sense because this family member was “fine” according to their doctor. I also called at least 3 different times and each rep gave me different instructions on what to do. Now today is the day of the event and still no refund. Also found out that this company fabricated information on my claim that I NEVER PROVIDED! Very frustrating! I want my money and I want better service.

We had just sold our home in AL and was in route to New Jersey. The U-Haul truck was deemed unsafe to drive and we could not leave on the day planned. U-haul paid for hotel and costs we incurred because of the delay. Allianz is refusing, saying it wasn't our personal vehicle that broke down. We have receipts and documentation. The company is fraudulent! They get your money and find any reason not to reimburse. I never received a contract from them, specifying the reasons for a possible denial. I could only go by what I saw on Ticketmaster. I was never sent a policy with a number or details. They had to look it up, when I called. I am disappointed with Ticketmaster for recommending buyers purchase the insurance.

Do not purchase any type of insurance associated with Allianz Global Assistance! I purchased concert tickets for an event that I could not attend due to an ongoing foot issue thru Ticketmaster. Got the insurance just in case of any uncertain event. Sent all the proper documentation as requested. Doctor's note with explanation, payment information, etc…No response for over a month. Reached out to them myself, was told I was missing one document which I did originally sent. Resubmitted the info.

Unfortunately I had a health issue while vacationing in Florida this month. More unfortunately I bought insurance through the current Royal Bank agent (Royal used to do it themselves) Global Allianz! I have never dealt with such a group of incompetents in my life. I had an outpatient treatment schedule, that they approved in an email to me, then told the provider (without telling me) that they would not pay for the last treatment! Cost me over $5000 USD. Court action pending.

Purchased insurance for Bill Burr comedy show front row on April 22nd in Nashville for 25 year wedding anniversary. My 16 year old son's dear friend unexpectedly took his life and Allianz travel insurance said that that is not an option for a refund. Extremely disappointed!! TOTAL SCAM!

To begin with, the representative sounded like he wished he was anywhere but where he was. I purchased flight insurance for the first time ever, to find out that it did not matter. I called because I had to cancel my flight. I was told that my reason for canceling was not good enough and to look at the details of my policy. What policy? There are no details listed anywhere on the information provided nor on their website. This is a complete scam.

I purchased event tickets and added the insurance for protection. When gas prices started going up, I decided it would be a financial hardship for my family to drive 4 hours away for entertainment with the gas prices continually rising on a daily basis. So I contacted Allianz for a refund and they said it could take 30 days to process. The event had totally passed before I even heard back and they denied my request. They said they did not cover financial hardships. I understand that, but this is a "statewide" hardship, not just personal. I had people tell me to lie to get my money back, but I didn't want to do that. I hate it, but I can't support this company.

I bought a plane ticket in 2021 while COVID was still in the mix. I got Allianz to (in theory) help insure my investment in the case I had to cancel my trip. Bottom line - I needed to cancel that trip due to COVID, different Allianz representatives I spoke to gave me opposing info, it took months to get actual answers, and finally the company denied my claim even though I explained I had to cancel due to COVID. Terrible. A massive waste of time/ hope/ money. Beware! Please DO NOT do business with this entity.

I bought travel insurance (first time) since I was traveling during COVID to Germany in January. The event was canceled due to the government's restrictions because of the COVID outbreak and quarantine restrictions. I eventually had to cancel my flight but Allianz stated "Your plan excludes coverage for losses due to an epidemic." This was NOT anywhere clear in the restrictions prior to buying the insurance. Absolutely a scam, and joke!

I have now been dealing with Allianz Global for 4 months to just get a refund on tickets. I purchased tickets and the band I was seeing changed the date to the next day due to them not being able to get to the venue which no one in my group could attend. I have literally jumped through so many hoops trying to get them to refund my tickets. DO NOT PURCHASE INSURANCE FROM THEM. ALL THEY DO IS SCAM PEOPLE. What is the point of purchasing ticket insurance if the company won't actually refund you your tickets? PAY ATTENTION TO ALL OF THE BELOW REVIEWS! SCREW THIS COMPANY. I will NEVER purchase insurance from them again.

When I purchased the insurance, I felt as thought this was offering trip protection, such as a refund if my trip was cancelled. I purchased this coverage for a trip to Austria, then the Austrian government changed their entry requirements only a few days after my purchase, barring me from entry. When I cancelled my flight and made a claim with Allianz, they claimed that I was not covered, as this event was a "Foreseeable Circumstance".

Had to cancel a trip due to COVID exposure and having to quarantine for 14 days. I timely reported to Allianz and filed a claim for my airline ticket fare reimbursement. After delayed responses, months of no communication or clarity, and multiple calls to explain what was allegedly missing from my claim such that it prevented a final decision, I gave up. One minute I'm told I've submitted everything that is necessary and the next minute another notice of missing documentation.

I used Allianz travel insurance for the past two years until I had to file a claim. We booked a short trip which was canceled due to COVID -19, as we were told. However, most of the flights were taking place. It just so happen that ours was canceled. Our friends who we were going with left the same day as planned from the same airport. Just different airline. When I filed the claim through Allianz I was told the the company will not cover our trip because of COVID as it considered to be a foreseeing event. I could understand that the insurance not covering when all flights got cancelled due to foreseen event, however if some of the flights were canceled that would be unforeseen event. For example, if there is a storm, pandemic, hurricane looming and all flights are canceled, I could see how this would be a foreseen event, however in our situation was the same as one of us came up with a flu or cold last minute which is an unforeseen event!

Misleading insurance. I purchased this optional ticket insurance for festival tickets I purchased on Stubhub. I'm from Canada and the event was in Miami so I thought it would be smart to purchase insurance. I tested positive for Covid which meant I could not attend. I got a doctor's recommendation saying I am too ill to travel but upon submitting my claim, a gentleman named John informed me that this insurance does not cover pandemic-related issues. So if I had just had the flu, I could get my money back. But since it was covid, I am screwed.

I had to file a claim with Allianz Global in order to seek a refund/cancellation an upcoming trip due to bereavement. The trip was a week away. I simply called American Airlines and they were willing to credit my account for a future trip. Lesson: only work directly with flight agencies and do not bother with third party fraudulent companies. Also, I was not able to post a Google review because the option was not available for the world to see how bad this company rates. Stay away!!!

Reserved a 2 night stay for guests in a Hilton hotel. While setting up, there was a 50% chance my guests might have to cancel for personal reasons. The agent assured me that with Allianz insurance, cancelation would not be an issue and I could expect a full refund. After spending over 4 hours on the phone trying to process my claim an agent finally assisted me in at least getting the proper forms to file a claim. Today it was rejected. I will never deal with Allianz, their agent flat out lied to me! STAY AWAY!

My mother passed away on February 4, 2022 and I have submitted the claim for funeral expenses. Whenever I call them, either they say that it is with the examiner or they just put me on hold and I have been on hold for 1 hour and 45 minutes with no answer. Today, I called them and it was one Alexander who answered my phone call and was not able to help me or answer my questions.

Wouldn't refund my payment after I explained that I accidentally purchased the coverage. I canceled my hotel room very soon after booking with a full refund. I explained I no longer needed the coverage and they stated they cannot issue refunds. I paid them good money for a trip that never happened.

I want to travel insurance and on the trip that I have my tooth broke and this goes back on November and since then that I open the claim they don’t care and they don’t work on my claim and they just postpone it. I talk to 20 manager and each of them told me, "We’re going to reach you out into business day" and they never cared. Still Arizona didn’t come out. They don’t care at all. Done by this insurance

Missed seeing Dave Chappelle due to a positive home co-vid test because the Testing centers were booked up and not taking appointments (this was during the height of the Omicron variant). In my region the Governor issued orders that once a positive test is received you are required to isolate and quarantine. My Claim was denied to not having a doctor's note or letter even when I supplied them with proof of my positive test. Not sure how it is elsewhere but in my area there is no way to see a doctor for co-vid tests. So, they make their claim requirements impossible to fulfill.

Delayed claim review. Denied claim coverage due to mental health related hospitalization, which is not covered. You don’t find that out unless you read the 25 page plan via email they send after purchase. However they do cover mechanical breakdowns… Excuse me, I’m sorry my mind broke down instead of my car, priorities I guess. This company's bias is outdated and it shows. An emergency is an emergency regardless. So much for peace of mind.

I was very disappointed with the outcome of my claim. I was traveling to the USA and broke a crown and had a urinary tract infection. I tried to contact Allianz once by phone and left a message with no return calls. The next time their website was down. After forwarding the receipts for my claim they didn't receive them so I sent them again. I then received a 0 claim reimbursement on my 850$ medical bills with no explanation only saying my 50$ is not covered. WTF. Don't waste your money or time on this fraudulent company.

I tried to call Allianz Canada 5 times, the first 3 wait time is about 3 to 4 hours and I gave up then I tried two more times and waited for close to 5 hours and after waiting that long, the recorded message turned to busy signal on one and then the other a recorded message says to try calling again. How frustrating when I want to make a change on an existing policy. On one try I made a mistake and called the US Allianz number and they answered in less than 30 minutes but of course they can't help. It almost seems like they just don't answer phone calls PERIOD.

I was traveling internationally. Had a medical emergency. This was in June of 2021. I've gotten every stall tactic from them possible. Now they're not taking my calls. Going to to file a complaint with the insurance commission of my state. Hard to believe that here in United States of America this company is allowed to operate.

Can I give them zero stars? Horrible, misleading & deceitful. They find a way to deny your claim. They string you along by requesting paperwork multiple times...just in different formats & then deny the claim. I purchased concert tickets from Ticketmaster. During checkout, their insurance option comes up as "protect your purchase".... and that's it. Sounded good & worth it. I have cancer but it's in remission. I'm in treatment but it's managed. I purchase the tickets in October before Omicron. Figuring "who knows with Covid" I bought their insurance. NOWHERE ON TICKETMASTER'S SITE was there any mention of restrictions about this. So then, Omicron hits. My doctor tells me it's not a good idea to go to this concert due to the high transmission rate. So, OK...I have insurance for the tickets. So I thought. I even considered reselling them on StubHub, but just assumed that since I had insurance, I wouldn't need to. I thought wrong.

Purchased insurance in 10/20/21 for flight on 1/2/22. Cancelled flight 12/27/21. Called Allianz same date and was told refund was forthcoming. After no refund, called Allianz on 1/16/22 and told I must submit proof. Proof submitted and refund denied. No offer to apply it to future travel.

Allianz is incredibly unreasonable to work with and will do EVERYTHING they can to avoid paying out claims. My trip was interrupted due to an illness. My husband was really sick with an acute upper respiratory infection. He couldn't talk and was coughing a lot. His doctor didn't think it was a good idea to travel. I'm sure travelers on the flight didn't want someone with chronic coughing sitting next to them. We provided a doctor's note indicating the illness and the date, but that was not enough. They want a physician statement that includes diagnosis, and onset date of the condition and dates of treatment. Plus, they want verification from the travel supplier on their letter regarding any refunds received. And verification of travel supplier's penalties or copy of literature describing penalties.

Waste of good money and false reassurance that I was paying to protect my tickets against unforeseeable COVID-19 diagnosis. When I went to make a claim, they held it in limbo for months requesting unspecified additional documentation after I had submitted the unused tickets, receipt, positive COVID-19 test, and letter from the public health department advising when to leave isolation. I called twice to clarify what was needed, during the first call they placed me on a 15 min hold and then hung up with no call back, only to be told they could only accept a COVID-19 test with a date as though I could travel back in time and make the test provider make sure to include a date on the generated letter. The test result with the dates provided on the letter from public health agency was insufficient, only another test with a date would suffice. Wasted time and money to learn to never do business with thus disreputable company. Buyer beware.

Long story short: Allianz is simply not responding to any of my inquiries and refusing to give me the refund I am entitled to. An event I was scheduled to attend got cancelled because of coronavirus and because the event itself was cancelled, I am entitled to a refund of my insurance policy per Allianz Ticketmaster policy. To quote their own website at the time of the cancellation, “If your event has been canceled or if you cannot make the rescheduled event date, you can cancel your plan for a full refund of the plan's cost.”

We tried unsuccessfully for two consecutive days, January 19th and January 20th to contact through Allianz phone lines. We were placed on hold on the 19th for 2hours and the call dropped. Called back and waited another 1/12 hours called not answered. January 20th I called at 8:02 am and was placed on for 2 hours and 17 minutes, again call dropped. Recalled 10:18 called dropped at 10:47. recalled call dropped at 11:11 am. On January 20th we attempted to book using our home phone line, my cell phone, and my office phone, all with no success. Out of pure frustration called another carrier. Second in line. Purchased our travel insurance.

Allianz is incredibly disorganized and will do EVERYTHING they can to avoid paying out claims. My trip was cancelled when the country shut down in March 2020 (2 days before our flight left). We were issued a credit with an expiration date. Given that I am a frontline worker during a pandemic with extreme staffing shortages, I was not allowed the time off work to use the credit. They refused to issue any refund for the trip. On top of that, they sent me 4 separate emails stating that I hadn't submitted proof of purchase in my claim (which I had...twice). Every time I called, they acknowledged that they had made a mistake with their email, that they received it and would reprocess the claim (delaying it by another month).

I have just had a horrible customer service experience with Allianz. I am at home sick with Covid, and have taken an at home test, which tested positive. Omicron is everywhere and spreading like wildfire. They said they don't accept at home tests and told me I have to get a PCR test- which requires leaving the house, waiting in line around other people, just to get a test that will take 3 days to receive the results. I told her I didn't feel comfortable possibly infecting others, nor have the strength to leave the house, and wanted to submit my at home test. She promptly told me that wasn't sufficient and HUNG UP ON ME. Never have I ever had someone hang up on me before when all I am doing is trying to isolate myself and protect others from getting the virus. Never again.

Do not waste your hard earned money!! Individuals that give a good rating to Allianz are either bought and paid for or did not attempt to file a claim. I purchased ticket insurance in which the organizer provider stated the reasons were Covid-related, which Allianz doesn't cover. I am fine with that. HOWEVER, once TicketMaster claims that the organizer won't refund money as they are "attempting to reschedule", that becomes "THEFT". Allianz is as pathetic as the organizer....they both are fraudulent and they steal from hard working customers. I will never use Allianz again for ticket insurance, travel insurance, life insurance or anything they offer. When you lie and steal from your customers, don't expect to gain or retain customers.

I bought a couple football tickets to the Phoenix Cardinal game and knew that I might have to go out of town for work so I bought the Insurance from Allianz Global and two months prior to the game I realized that I would not be able to make the game. I told Allianz Global and they told me to try and sell the tickets on Ticketmaster so I put them up for sale. Needless to say by even lowering the price the tickets did not sell. I put in a claim and after giving them my itinerary they wouldn't pay the claim. They wanted a note from my manager which wasn't available since I have my own business with my wife so I had her send a letter. I am on Month three now and they still won't pay the claim.... Several emails and documentation later and they are not paying. At this point, I will never buy from this company again. Buyer beware.

My family bought a package through AAA to go to Maui in August. A few days before we were suppose to leave my grandmother in-law became ill and hospitalized for 3 weeks. This was not a preexisting condition. We filed 4 months ago. They don’t respond to emails and you can rarely talk to a human. When you do they just give you run around. I have provided ALL documentation they’ve asked for SEVERAL times. A few weeks ago I received an email saying 5 more days to finish your claim and nothing! It’s Christmas for god's sakes!! I messaged them saying how disappointed I am with their company. They finally responded saying they’re canceling my claim per my request. Which NEVER happened! Why on earth would I do that! They are totally scamming us over and I don’t know what else to do.

Super misleading, don't let the sales script fool you - if you decide to purchase this make sure you call and ask all the stipulations 'cause they do not show you those when you purchase on the airline's website. I'm out my trip fare. :(

I paid for a travel insurance, but my trip was canceled due to Covid (Morocco closed the borders in December 2021 and all the flights were cancelled). Now I am dealing with them for the refund, but they send me one email after another. Endless. Please avoid this insurance.

If you want to protect yourself from purchasing tickets that may not get used if you contract Covid, do not buy Allianz ticket insurance. They force you to go to the doctor for documentation. So any savings that you may claim back from the ticket, you could transfer right into the doctor's bank account. A home test is not good enough for them. Or maybe they would prefer that you attend the event and infect hundreds of people. Maybe they should include that in the documentation??? Scam! Never again.

Allianz has by far the worst service of any company I have ever worked with. First it took 30 days before they looked at my claim. I provided every document they asked for when I filed the claim. 32 day later I got an email stating they needed documents I had already provided. After talking with 3 people and being disconnected and told to re-dial because the woman I was speaking to had such a strong accent I could not understand her. I finally got someone on the phone who spoke English at least a little better. So once I proved I provided the documents they were asking for. They decided to ask for new documents. They wanted the Re-booking information. (Now bear in mind they did not ask for this document to file the claim or even after they reviewed the claim). It was only after I proved to them I had all the documents they asked for did they ask for this document. Horrible company. Don't use them. I never will again!!!!

I purchased a trip interruption policy, for a flight from Washington DC to Barcelona Spain. Sure enough there was a flight delay out of DC which caused us to miss our connecting flight to Spain... No worries... I got trip interruption protection... Spent $200 for a hotel room. Submitted my claim with all the accompanying documentation, letter from the airline, original ticket info, hotel receipt... Only to have my claim denied... What a rip off...

After 20 minutes of hold time I discovered their horrible policies. For a refund, they require written documentation of very narrow things like: military deployment, hospitalization of the person traveling, court summons. There was absolutely no way to get a refund without such documentation directly relating to the categories they defined. If you are not risking deployment or a court date this company is a must avoid.

My kids ages 4, 2, 1 were too sick to fly and as we are in the middle of a Pandemic I didn't think it would be an issue to cancel and receive a refund. The company is requesting for me to get a doctor's note which is understandable. I explained over and over again that they were sick with nausea and other symptoms that does not require an expensive doctor's visit but not well enough to fly. Long story short I am not going to get my money back. I never want to fly with American Airlines or use Allianz!!

RUN AWAY from this scam artist run company. Bought policy specifically to protect from cancelations due to COVID. Policy explicitly said it'd be a great policy BECAUSE of COVID. Eastern Europe is now a hot spot so tour was canceled. No sweat I thought. Filed a claim with docs attached. Waited 2 weeks. Nothing. Called, now they are telling me that COVID claims are not being considered. WTF??? Like I said, it's a scam. SAVE YOUR MONEY!!!!

My wife purchased a ins policy on her tickets to a show. The show was cancelled and rescheduled. The rescheduled date she can't go nor can her friends. We spent so far 5 months with emails going back and forth with them. This is what I learned during those 5 months. All they want is your money, they don't want to answer your call, they don't want to help you out in any way. Total scam of a company and needs to be shut down!!!

I purchased insurance through this company for some concert tickets I purchased on Vivid Seats. I seen the insurance advertised on vivid seats' site. We paid $1100.00 for George Strait tickets for a concert on Aug 14, 2021. We paid for hotel, and airfare from NYS as well. Because both my husband and myself are not real familiar to assessing our tickets from the phone we went over to the arena the night before and asked for help from the box office. He could not assess them either but told us not to worry we were assigned to the seats.

I purchased tickets in AUGUST through Ticketmaster with the Allianz insurance added for a concert that was happening October 10th, in September I had a issue come up and realized that I would NOT be able to make the concert so I emailed/called Ticketmaster to see if they would refund me and they responded back that the promotor is not giving refunds at this time. So I emailed Allianz, never heard back so I called several times over the weeks prior to the concert date in which EVERY rep said they didn't have ANY insurance purchased under my name. I asked them how is that possible when it even says at the bottom of my Ticketmaster stub that my tickets were insured and he said that is not always true and unfortunately I didn't have my policy # to give them.

DO NOT, under any circumstance, use this joke of a company. It is a total scam. You will be given the run around by some call center in India from employees who have absolutely no idea what they are doing. Buyer beware, should you unfortunately have to cancel your travel for a completely legitimate reason you WILL NOT SEE YOUR REFUND! It's gross how they operate.

In short, I'm still waiting for reimbursement for our flights six weeks after notification of our medical emergency cancellation. This is NOT a Covid situation. My husband experienced a seizure approx. one week prior to our scheduled departure, which resulted in a diagnosis of a metastatic, malignant brain tumor. Surgery occurred Aug 23rd, from which he continues to be recovering and has not been released from care. I anticipate many long months of rehab, and no travel permissions. All medical documentation, purchase details, flight information and cancellation documents have been provided to Allianz, yet the claims continues to be 'in review.' To say I am frustrated would be a gross understatement. Never again will I use this company. It will be costly, but at this point, it's the principle of the matter, my next step will be litigation. Many people have given 5 star reviews for this company, however my experience has been quite the opposite.

We have been AAA members for years. On a recent trip to Europe and Russia August 2021, our AAA agent SCAMMED us into buying this travel insurance with Covid Pandemic. We trusted Amy **, Fort Worth Texas AAA travel agent after a long sales pitch on the necessity of this insurance. It is a SCAM. Allianz has denied 6 claims made on this policy.

If ZERO stars were an option, I would give them that. I purchased this insurance to cover the cost of my concert tickets so if I was unable to attend the concert I could get a refund on the cost of the tickets. I knew I was not going to get the insurance money back. At the time, it was worth the $15/ticket because the tickets were $200. At first I was glad that I purchased the insurance because I am now not able to go due to a a medical issue.

Do not waste your money. Your flight will be cancelled, your hotel will be unused, and you won’t make your show because you never made it to your destination. You bought trip insurance so you are covered right? WRONG! You will file your claim, you will provide documentation, you will email, you will call - but you will NEVER get a resolution. Allianz will not answer your calls or emails and will continue to ask for the same documentation over and over again. This is their game. Do not play - you will not win. This company is a total joke.

Insurance for trip was put on hold (suspended) because of COVID. Now, it is rescheduled, but Allianz is not responding to requests to have it reinstated. I suspect that this represents fraud, as the company was informed of the suspension and has ignored the requests for reinstatement. Not even the courtesy of response by those appropriate.

My partner and I along with a friend purchased our flight tickets together which was a cabin ticket in May 2021 for departure in August 2021. We were under the impression by listening to the news and CDC that it was safe to travel at the time. August came and 4 days before our leave out date my partner was exposed to covid-19 with a child client of hers while at work. According to CDC if you had been exposed we are to quarantine for 10 days. She let her supervisor know and they wrote her an email stating to quarantine.

If you end up needing to cancel your flight they won’t refund you. The airline will just give you a credit voucher valid for a year. You can get that credit voucher without needing to purchase an expensive Allianz insurance. They are a scam.

We purchased concert ticket insurance from Allianz in good faith knowing that if something were to happen and we could not attend the show we would be covered by our insurance purchase. This was not the case. After receiving the run around and being asked multiple times for the same documents I tried to call their customer help line; this was a joke. I was hung up on multiple times after being on hold and wasted over an hour trying to speak to anyone who might offer help. We wished we would have saved the extra expense of Allianz Travel Insurance and simply taken the loss on our tickets. Please do your research before choosing Allianz Travel Insurance. We are not the only ones who have been lied to and robbed of an insurance premium that Allianz never intended to pay on our policy.

Allianz handled the car vandal damage fast and very well, ($440), but refused to cover my personal property that was stolen because I could not produce receipts,,, I did not have receipts for the cash, or the backpack and everything in it, and I had also incurred passports replacement fees.

I would strongly recommend against anyone using this trip insurance company. I insured an airline ticket that I paid for $4000 and paid $284 for the cost of the insurance. The airline held back $900 of the $4000 so I filed a claim. Each time I called Allianz I was on hold for a minimum of about 45 min. and then placed on hold repeatedly with each call. I was NEVER informed that the request would be denied because of the trip by the travel company being cancelled. I emailed 10 documents supporting my claim, and did so at least twice. I emailed several other times and called on multiple occasions to check the status.

Updated on 11/02/2021: Hey Fellow Consumers: I've now written a few negative reviews about Global Allianz Travel Insurance. My wife and I were in Iceland. We had to cancel a five-day Trek because of a hip problem she developed and which will require surgery. I filed a claim within a few days of the trip interruption. The company NEVER responds to questions filed to them on their website. I mean, NEVER! They closed the claim, and when I bugged them enough, they opened it up again to indicate they needed a note from an MD. I provided that note. I've received no acknowledgment. If you try to call them, plan on a one-hour wait. I will make sure I get the $6000 they owe me but I'm wasting many hours trying to get it. And, next time I need trip insurance, I will use ANY company other than Global Allianz. Signed, Alan K.

Avoid Allianz for car insurance. Some online travel portals that offer car rentals, such as Kayak and Europcar, offer you Allianz insurance when you make a reservation - for your peace of mind, decline them, and if you need additional insurance sign up for what the rental company offers when you pick up the car. I spent a total of 4.5 hours on the phone over the past few days, on three different calls, trying to get to talk to one of their insurance examiners, with no luck. On two different occasions they promised one would call me back, but nobody called within the time they promised, and their agents who I spoke to claimed helplessness at getting any of their rental car claims people on the line.

After filing a claim and waiting 3 weeks, I was denied. I could no longer travel due to Covid restrictions and was told if I was not hospitalized with a doctor's letter, then I was out of luck. Claim denied, customer rep. was rude, unfriendly and not caring. DO NOT USE THIS COMPANY.

I had bought insurance from Allianz travel insurance before I spent 3 weeks in France on Feb 16, 2020. On March 16 2020, Lufthansa flights were cancelled from Toulouse FR to SFO. I was at Toulouse airport for about 3 hours with no help from the Airport personnel (they didn't give a poop). The Lufthansa check out counter said "Good luck". Only Air France counter was open. So, I bought a ticket from them to fly back to the US at a cost of $1365 economy and a one night hotel at Amsterdam. I tried to claim from Allianz when I came back. Surprise! They said "WE DO NOT COVER PANDEMIC". They are ripping off a senior citizen. How low can that be?

They will refund your first ticket on the spot, then leave you high and dry from then on saying it takes 30, then 60 Days. It’s a SCAM. DON'T USE THEM. You won’t hear from them and you will get the run around. Not worth it. Pay the extra and get insurance through the actual company.

Allianz is the worst company to pick for travel insurance. There are many other companies to pick. I had a meeting that I was going to travel to. A month before the meeting, my flight was cancelled due to Covid concerns at the destination city. I purchased insurance for just that uncertainty. I was unable to get a refund as well as my fee paid back for this horrible service. This review of theirs took four weeks to complete. Please avoid this company.

My flight was delayed, which caused me to miss my train. Allianz told me my delay wasn’t long enough to qualify. What a waste of time/money. All I was asking for was to be covered for my train ticket.

I bought Allianz insurance when I was booking the rental car on holidayautos.com. Later on, I cancelled my rental reservation along with rental car. I have already received the refund from holidayautos but I am struggling to get one from Allianz. 1. They have acknowledged over phone and email that I have cancelled the insurance. 2. I have 2 email confirmations that I will be sent a check but none has been received yet. 3. I have called the call center 4 times and every time I had to wait at least 20 mins to get person on the call. And every call has been at least another 25 mins. One time after holding 40 mins with some not-so-smart CSR, he dropped me and of course didn't call back.

I canceled my trip to Afghanistan due to security concerns, one month before the departure date. I sent my refund claim to Allianz and they rejected it. I spoke with their customer service representative and he hung up on me in the middle of our conversation. My overall judgement about this company based on my experience with them: Never believe this company. They are just here to steal your money and they don’t care about you when you need them. They are just a bunch of pickpockets who found a legal way of stealing people’s money.

This is not a reasonable company. Utilize any other insurance company if able. We are in a global pandemic and they are only honoring insurance claims if you have proof of contracting COVID before the event you are seeking reimbursement for. They do not allow you to utilize their policy to cancel if you no longer wish to attend due to surging COVID cases in your area. During a challenging time like this they are not at all concerned in prioritizing people's safety. Do not use them.

I purchased travel insurance for a airline ticket. I had to cancel my flight after testing for Covid as a family member tested positive. I was ordered to quarantine. It is impossible to reach them on the phone and the website does not download the documents requested. If they are trying to wear me down they have succeeded. I give up.

Allianz Travel insurance is supposed to respond within ten days of a claim. I have been waiting over a month, no one had gotten back to me, I have waited for customer service on numerous calls for an hour at a time and have been given the runaround. Today we were finally told that they will not pay out. I will be using another company next year when I travel abroad.

Keep calling about my claim status. There's no one to talk to.. Just a bunch of Philippines that have no idea what the status is.. They keep asking for more documentation that has already been submitted in the past. They don't keep to deadlines. I would not trust them again. Please note, this is only a $525 claim!

I submitted a claim with proper documentation (invoice and proof event was postposed and not reschedule) for an even that was postponed from Aug 2020. I submitted my plain to this company on 6/1/2021. It's not the end of July and they are stating that I need to submit more documentation. This company does not make getting what you paid for easy. Today I called and was on hold for 21 mins. Do not purchase this insurance if you are expecting to be reimbursed in a timely manner!

I bought Allianz Travel Insurance multiple of them since I travel frequently. I bought it when I was traveling via American Airlines. The travel insurance was sold as a risk coverage against all delays and they even told certain COVID conditions are covered. Finally when I raised a claim, they rejected the same citing not enough reasons. It's bad one. Don't buy it.

I purchased their insurance...which they readily debited my account for. When I never received an email from them with my policy number I contacted them. I find out they have no record of my policy....but the charges were still withdrawn from my bank. I was told I can not cancel without my policy number....that they never gave me. I have contacted my bank and reported this fraudulent company. You have been warned....Stay away from them!

I had purchased a ticket to go see my sick 2 year old step grandson how had been in the hospital for a month. I had to cancel and fly 2days early due to his death. Having to fight to get a refund for my ticket I didn’t use. I had to fly early to be with my family in this different time. I will never use this company again and would never recommend it to anyone. Check out #2teamstanwee on the internet for his story.

Do not go through this company for travel insurance. I made a claim over 3 months ago to get my money back due to braking my shoulder and having surgery so I couldn't attend the event. I have been on the phone with them 5 times in the last 3 months and they said they needed a note from my Dr. I've sent it 20 times and they tell me they've received it and I'll have an answer in 8-10 days. I never get an answer. Every time I call they tell me they never received the Dr. note even though they said they did last time I called. Today they said they need a bunch of other crap filled out by the Dr. to proceed...Why wasn't this sent to me when I first made the claim? This company is an absolute joke and I will never get travelers insurance through them again!!! By far the worst company I've dealt with!

I don't ever leave reviews, but I made an account just to post this one. JUST SAVE YOUR TIME AND MONEY!! I purchased baseball tickets for my family and bought this insurance because I have a 1 year old and you just never know. BUT it wasn't my son, it was actually me. I suddenly started getting weird symptoms and cancelled in advance and went to a DR. He then sent me to get testing done. The test were on the EXACT same day as the tickets. I sent in those results, they needed more, so my DR wrote me a letter, but no they need more. They keep asking for MORE AND MORE!!! This company is so crooked. They are horrible. It's been 2 almost 3 months!!!! Each time I send in a document they say 7-10 business days. This is a joke because it takes much longer than 7-10 business days! HORRIBLE. HORRIBLE. HORRIBLE.

Unfortunately I had a very bad experience with this company and I will never use them again. The doctor's excuse and doctor's note wasn't enough to aprove the claim. They keep asking for more and more documents from the doctors and others documents that weren't necesary. I truly believe that they want you to give up, so they won't have to pay the claim. They also asked me for all refunds documents to approve my claim, but I didnt have any refunds.

Impossible to speak with a human. Website is antiquated and redundant. My conclusion is, a COMPLETE SCAM. I provide all paperwork then they ask for more. While knowing you will not be able to obtain such paperwork. ZERO *. PONZI SCAM.

It was May 26, 2021. My personal experience was frustrating at the beginning. My claim was for Covid-19 reasons but before I went back and forth with Allianz and Airline. First the airline didn't want to change my flight because I booked for a basic flight ticket and Allianz was asking for a change confirmation from airline. I explained both my situation, none could do anything for their own reasons so I submitted a claim to Allianz explaining my problem again. I submit all documents Allianz requested and wait. I was able to track the claim status but no one contacted me after the first email they sent when claim was submitted.

I purchased flight protection on my flight just in case, my traveling partner ended up getting seizures and being admitted into the hospital, it was horrible we were all so stressed out and didn’t know what to do because we couldn’t go on our planned vacation. The customer service and help that I got was awesome, it helped me so much and I definitely recommend this company for travel insurance!

I bought travel insurance for a flight on 3/14/21 on American Airlines. The flight was due to leave at 7:00am. After sitting on the tarmac for 3 hours due to mechanical problems, we finally were able to get off the plane and wait for parts to fix. At about 4:15 pm, our flight was canceled after being in the airport all day. American could not guarantee the flight would leave the next day either so we booked with another airline for the next day. We lost one day of our vacation and asked for a refund for the flight, one night hotel say and $10 parking. Allianz denied our claim saying as long as they could get us to our destination within 48 hours they were not liable. What a waste of money. We got better results filing a claim through our credit card company.

Have purchased insurance for my trips many times and never disappointed with Allianz. Peace of mind knowing that my trip was covered is well worth the extra bit of money you spend to cover it. I had to file a claim once and Allianz was clear in their communication and fast to take care of things. I did not have to worry about anything once I submitted the necessary paperwork.

Purchased as travel insurance for a flight from US to UK. Services was absolutely horrible. They asked for 10 business days to review claim. Each time I contacted them they mentioned I could call delta to change or cancel flight. It felt like a scam, why did I pay for trip protection if all they were going to do is point me to Delta to handle. So frustrating.

In April 2020, my husband and I scheduled a trip to Ireland. As we know, a pandemic was in full swing but we never thought in would continue through April 2021! As no communication whatsoever from our Travel Agent from Liberty Travel (by the way we had 3 in 9 months), no one informed us that Ireland was Locked Down. There was no in or out of the country. Aer Lingus our airlines refunded our money immediately due to canceling all their flights to Ireland. No future schedule either. So, we looked at our policy with Allianz. We had no control of the cancellation of our flight or trip...I only found out (being former military) contacting the US Embassy that Ireland was shut down to all international travel until June 30, 2021.. Our flight was to leave May 23, 2021.

Had this insurance several years and renew it every year. Covers 10000000. Simple claim of 19000US. Keep giving excuses such as need this paperwork then come back want something different. It's almost a year. Do not get this insurance. My husband got sick in the US. Never leaves home sick. Developed kidney stone in Pa. Not pre existing but I am going to keep hounding them. No reason not to pay it and they won't give a reason because they don't have one. I guess they like keeping their clients in the dark and making it stressful. DO NOT BUY.

Before buying this trip insurance, be ready to spend one hour or more reading their Policy. As you will see, almost all normal life issues are part of the "excluded" section. Very little is covered. I do not recommend their product.

We purchased flight tickets to Hawaii in spring 2020 for Jan 28, 2021. Soon after COVID19 became a pandemic and by January 21, the pandemic was not over. In fact, supposed additional variants were being reported. Since my husband has a pre-existing cardiovascular condition, cabgx4 and stents, we chose to cancel instead of risking his health. Allianz refused to honor our insurance policy. They will not cover anything regarding the a pandemic. I won't make the mistake of using Allianz again.

We purchased this insurance through Alaska Airlines. Read all the information provided prior to purchase. My husband lost his job and we were unable to go on vacation. They told me prior to filing a claim I had to cancel the flight and show proof of calculation. I did so. I sent the employment letter, and the copy of cancellation to them (all necessary paperwork). I just received a letter back stating that we did not meet the criteria for reimbursement. It clear states job loss. When you call and wait on hold for over an hour, then get a non-English speaking CS rep. who says to file an appeal. Yeah right, like that's going to make things better. Now I am out the cost of the flight, the cost of the fictitious insurance and am not going on vacation. THEY SHOULD BE RAN OUT OF TOWN!!!!

I have had multiple issues with my past couple of trips and they have done nothing to help. Every time I ran into an issue they just say it is not one of the reasons they pay out for. I had American Airlines change my flight time to where I could not make a charter flight so I had to stay in a hotel and that was not covered. What is covered?

It was not hard to apply for my refund, it required some proving and verification but they were understanding. I have to show proof of the doctor's visits but I was only asking for the ticket value no other expense. Thank you, I will use this insurance again.

They offered their insurance in Expedia checkout for a trip to Dominican Republic. I purchased the insurance for this trip to Dominican Republic. After some days I experienced medical problem and I called them. First, they asked me what happened with my health and after I explained they said that they don't have coverage in Dominican Republic. They offered to return my money back.

We traveled to New Orleans and needed medical assistance for our child. Allianz gave us an extraordinary service over the phone with assistance. The issue is that 18 months later, they still haven’t paid the hospital bill mentioning that they need approval from a third party. The hospital is now starting to harass us with legal implication. We were told 6 months ago that all was settled?? This is our first claim in 10 years and if this continues, we will be changing our insurance company. Very sad outcome.

This company refuses to reimburse any funds for a trip we had to cancel due to Covid-19 back in March 2020. The reason they have given is that the rental supplier offered us a credit. This is inaccurate, the rental company offered us 20% off on a 'future stay', until March 2021. Allianz claims we received a credit (the 20% off a future stay) and if we waived the travel credit it renders our claim non-eligible for reimbursement. So, basically, in order for us to get any reimbursement, the rental company would have had to offer us nothing and, since we obviously don't have another $5000.00 to spend (in order to get a 20% credit) and can't travel for pleasure due to Covid, they claim that we have 'waived' our travel credit.

This process couldn’t have been more simple! We bought the insurance because of the uncertain times we are experiencing. We simply filed our claim and uploaded the forms needed and we were all set! Thank you!

I slipped and fell on a back patio in Tulum Mexico. I Had what they called Premium travel package Allianz Global. I hurt my knee and tore some Tendons and internal damage. I took a taxi to emergency clinic, spent several hours could not walk was in brace. Had to extend my flight and condo stay another 4 or 5 days as per doctor's written recommendation. My extra expenses including medical, transportation, condo extension, flight change was $1100 have valid recipes for everything. This is cheap spent about 6 hours total at emergency clinic two times with two doctors and x rays etc.

I went through Priceline to book a flight on Sunday December 27th. I purchased the insurance policy just in case anything happened. I was notified by my work two of our doctors tested positive for Covid and was required to get tested. I tested positive for Covid. Called Priceline and informed them I would not be able to take the flight. They offered a travel credit but noticed I purchased the insurance so I could go through them for just a straight refund but I needed to leave the trip reservation so they could file a claim and find the flight.

We bought travel insurance for our trip. We got stuck in Dallas and needed to talk to the company about coverage. All 3 phone numbers we had for them were disconnected. Super frustrating. They had no problem promising service when we paid. They sent us an email when we bought the insurance with a link to their number and website. Non-working numbers, even on the website..

I purchased Trip Cancelation and Interruption Plan for the trip to Europe via Polish Airline and Rent-a-car in January with flight for July 18 2020 but I cancelled due to Covid-19 about 2 weeks prior departure. Polish Airline and Rent-a-car fully return the amount but ABC Express Inc. from Mississauga added Cancelation, administration, penalty fees and tax! I summited the application for added Cancelation, administration, penalty fees and tax! I was reimbursed today after about 6 months waiting for (understanding Covid-19 workload situation) and working from home also missing some of my information. It took me quite a few phone calls and taking one mail with the missing directly in to the receiving and delivery office. The final result was positive as they mail me home the exact amount I applied for! I was skeptical about Allianz but I was wrong!

Bought insurance when booked airline tickets, but when canceled trip due to health reasons they refused to pay. They did not accept doctor's letter for trip canceling. This insurance company is just a rip-off. Do your homework before buying insurance.

I purchased the insurance to cover a ticket in case I wasn't able to attend. The show was for the following year because of COVID-19 and I was denied my claim for a refund due to the coverage only being for cancellations of events. I'm sure this company makes a lot of money off people purchasing because of the low cost, then only granting refunds for very few reasons. I will not purchase Allianz Global Protection again.

I purchased insurance in May 2020 for our trip in Nov 2020. My Husband just obtained a new job and could not take the time off. This was unforeseen as stated in one of the reasons to cancel. This was not listed on the reasons to cancel however they have a "other" option so that is what I put. I had also put because of COVID, our accommodations were canceled and our money was refunded! Which is another reason. They denied my claim. Be careful when purchasing this insurance because they will use any excuse not to cover you!

On December 17th, 2019 I signed up with Craig Travel for a cruise down the Danube in June 2020, culminating in a viewing of the Passion Play in Oberammergau, Germany. Cost was $11,295.00 which I paid on February 13th, 2020. (Invoice #**) On their recommendation I purchase travel insurance with Allianz Global Assistance on December 24th, 2019 for $741.00.

I’ve been dealing with a claim since May 2020. They are sending me a generic letter asking for documentation and I send my documents. Am still wait for another 2 months to get the same letter again or phone and the agents will say, "Oh no don’t worry. We got the documents," then nothing until I phone back in a month and one the agent will say, "We escalate this," and of course nothing happened until I call again and someone will tell me they want a proof of communication between the hotel and Expedia, not what I sent like 6 months later and no one could’ve explained that!!! Still not resolved and ongoing. It’s very frustrating dealing with them. The Lack of communication is extreme and most of the agent are not trained properly. Will never deal with this insurance again.

I cannot recommend this company in good faith to any consumer. I received an email in early June 2020 that I would receive a refund on a cancelled policy. It is now November 2020 and although I have made several calls, sent emails and written letters asking about this refund, I have received nothing. I was given different phone numbers to call which took me around the globe, different email addresses and finally was informed that I needed to send them a letter from my bank/credit card that no refund was received. I followed through with everything each person or document told me to do. It appeared that Allianz kept stringing me along with the intention that I would give up. No refund as promised. Would not do business with them again.

My mom passed away November 8, 2018 and I submitted my claim on November 26, 2018. Allianz Claims continued to ask for the documents to be re-submitted until September of 2020. I finally received a reply, DENIED - DUE TO MISSING THE DEADLINE FOR THE SUBMISSION OF MY DOCUMENTATION. What a scam!! Not worth the monies I paid for the insurance, best to keep it.

I have bought travel insurance from Allianz Global Assistance for several years. I have filed a few claims and was always very happy with the results. I planned a month in Europe for September 2020. I planned this trip in February 2019. I bought $40,000 of travel insurance for this trip in February 2019 way before Covid. My river cruise and airplane tickets were canceled by the carriers and cruise company. I filed a claim for under $2000 for part of my trip not refunded. My claim was denied. I understand Covid is not covered but I bought this insurance in good faith and think I am still entitled to my very small claim.

My trip was cancelled because the building burned. I have not heard back from Allianz. My trip was scheduled July 24-30 2020 or within that time frame. I do not know if those dates were banked back into Diamonds International. Thank you for your help. Brenda **.

I bought insurance because there was "Trip Interruption Coverage" which according to the policy (which I read!) "Provides reimbursement for the unused, non-refundable portion of your trip and additional transportation costs to return home due to a covered reason." Cut to my trip being rescheduled. It took more than 48 hours for Allianz to respond to my inquiry, I almost missed the deadline. I wanted to ask how I could do about receiving reimbursement for my car rental and they just refunded my insurance and pretty much gave me the middle finger. Their marketing is intentionally misleading, and many of their policies are blatant lies. Do not use this company! This should really be illegal.

I entered a travel claim to Allianz insurance on the 4th of April 2020. I received an email that due to the pandemic, the claims process would be taking longer than normal. On the 30th of May, I received an email indicating that all our documentation was in order, and that a decision will be made as soon as possible. I called the call center around the end of July, and I was promised that I would get my decision within 10 business days via mail.

This company stuck with me and took care of me and my parents. Dad fell ill and spent time in ER. We had to stay extra days for him to recover enough to travel. They covered all the added expenses. I will use them again.

The application was well itemized relative to what you need to procede. I followed your directions and with minor items had all you required. The people helping with the final submission were great and saved a lot of time. I was very happy with the results.

I travel a lot and got tired of the previous company not paying on time. I was shocked when I got a check in the bank account within 2 days of turning my paperwork in. They were specific about what they needed. Don’t hesitate. Will use them again.

I bought a plan, I filed a claim due to a tooth infection while on vacation, which I had extracted, and I received reimbursement within the week. I fully plan on using Allianz for my next vacay as well and highly recommend it. 5/5, A+, 100%, you rock.

It was so easy to use Allianz that I would use as criteria in picking an airline, which insurance company the airlines is affiliated with.

My trip to Cancun in August was cancelled due to COVID 19. I am a high school teacher, and I cannot leave anywhere due to my work from September to June. The offer I received from Interjet was an extension to complete the travel before Oct 06 2020. Sun Palace did not offer anything officially. I asked for an extension to August 2021 so that I can use it. I was declined by both Interjet and Sun Palace.