Allianz Global Assistance Reviews

Shouldn't be allowed to be in business. They took my money to cover tickets to a Broadway show through Ticketmaster. My poor daughter was looking forward to this for weeks, especially since we lost my son and husband. She woke up with the flu. :( I called ticketmaster to exchange the ticket date since I bought this insurance, but they said illness isn't covered and refused to help!!

Never again. Never ever never. I purchased Allianz insurance that included trip interruption and cancellation due to severe weather events. I'd say Hurricane Melissa should qualify. Our destination couldn't be reached due to the severity of the storm and Allianz is saying that since we were on a cruise, it was a change of Port and isn't covered. I have a letter from the cruise line stating that the main port couldn't be traveled to safely, and to use their letter to file with insurance due to trip interruption. Allianz just keeps saying that they only cover for very specific reasons. I highlighted the wording on my paperwork from them showing that severe weather events covered included hurricanes or for travel to areas unsafe due to severe weather/hurricanes. They didn't respond to that and said they were attaching information to support their decision, and didn't attach it. I'd say because they don't have anything to support what they are trying to do. Infuriating.

Please read this prior to obtaining any form of insurance through this company. I purchased global travel insurance plans for my outbound and inbound trip. Due to a family crises I had to cancel the trip, I started a claim to which they came back saying they would not refund the return portion which was the most expensive portion paid. Struggling to understand heavy heavy accented personnel they referred me to the airline as the problem and not them even though I bought the insurance in full. I do not recommend using them for any reason as trying to get any refunds for legit reasons is an uphill battle. Extremely frustrating and a HUGE WASTE OF MONEY. Switch and bait.

I have been using this for personal trips for 10 years or more. I have paid for all those trips likely with a trip I took to Australia with my family and work event (was able to get reimbursement for a hotel and flight changes, etc for my daughters and I. Also, my dog needed emergency surgery and was able to get flights for another 2 trips out of it as I had to rebook on another car. Although customer service was troubling a little, not that bad, and reimbursements was quick.

Purchased this on the Delta App with our tickets to Germany. Flight was delayed 24 hours because a pilot failed to show up on time. The cascading effect was a hotel in Europe that we could not cancel because it was within 24 hours and our rental car (booked through delta app) also was not available. It cost us an extra $1000 for hotels and rental cars. I requested numerous times from delta for a "statement of delay" I never received one. Allianz processes the claim, but says since we don't have a statement of delay, they did not honor any of our expenses.... that I even had receipts for.... They could have easily checked, but would not.

I have purchased trip protection at least 3 times but didn't have to use it until the last event. The price is great and it includes a lot of coverage. Purchased tickets for a concert and two of my family members were not able to attend due to school and work. This is one of the coverage that it specifies that you are covered under. But once you start the process, you are required to provide documentation from the school/job stating you had to attend. What kind of BS is this. I shouldn't have to ask my employer for a letter to provide in order to get a refund. That is the point of paying for insurance protection. So I lost the money on two tickets. To be honest, this is not worth it unless you are willing to provide all documentations.

This insurance is absolutely worthless, this carrier will constantly ask you for the same documents you already provided or request different verbiage on documents but after you get that document they will ask you for another, no one speaks English, this experience is like Dave Chappell making the band, I have to close your claim unless you walk to Brooklyn and get me a sugar cookie, you get the cookie and walk back and then they request a glass of milk, they will not contact you back. It’s worthless scam, they love to brag about their award winning customer service. I believe they awarded themselves. Steer clear!

Terrible customer service. They were unable to answer any questions about my policy. After the auto email response they never responded to any questions. The trip came and went and they never got back to me. I will not buy trip insurance with them again.

We got this travel insurance for a Show ticket for a theater. A few days later our cousin told us, "Hey we want to hold a memorial for your Aunt," who passed a month ago. Allianz denied the claim because the death wasn't recent. The customer service was horrible. Kept getting the runaround by these people who don't listen. Had to call three times to get the information i needed. One threatened to hang up on me and cancel my insurance without helping me. They take forever to decide, was lied to by the claims people and told it would go through and we would get a refund but i looked and it was denied. These people are a scam and would not recommend this company to anyone. They lie and cheat, insurance is suppose to be easy. Not this company. It's a scam full of scammers.

I had been purchasing these trip insurance policies for a few years now. I finally had to use one. Hurricane Melissa wiped out Montego Bay Jamaica so we had to cancel our flights. Sandals moved us, no problems. But AGA refused to refund the flights saying they don't cover venues' decisions to not host us. REALLY? Totally wrong! The policy covers hurricanes, etc. but even my appeal was denied. My son recently became a professional travel advisor. He tells me that these policies are completely worthless, because the airlines actually guarantee the exact same things. Then the airlines told me the exact same thing that my son told me: "Never buy any of these policies because we cover the same things for free!"

I purchased insurance on a concert ticket. I ended up having to cancel my trip. This company would not refund my insurance. Instead, they told me the only way I could use that money was to buy another concert ticket. That makes ZERO sense. I will NEVER use this company again.

Incompetence at the highest level. After 45 days my claims were approved, mostly. I asked repeatedly for an electronic deposit and three times they issued paper checks. I am traveling and not home for months. Each time I had to call and have them void the checks. They would then tell me to expect a link to wire instructions. I never received.

I had an issue with my policy purchase. When I first spoke to an agent, they directed me to the website and guided me on which policy to buy. I was specifically told that the policy would allow me to cancel anytime for any reason. However, months later, I was informed that this is not actually a cancel-for-any-reason policy. If I had known this from the start, I would have purchased insurance directly through the cruise company instead. I only chose this policy because I was assured by the agent that it offered cancel-for-any-reason coverage. I’ve since filed a complaint with the Better Business Bureau because I believe this situation is unfair and misleading. While I don’t expect much to be done, I want to make others aware of my experience so they can avoid being misled in the same way.

Sharing my nightmare with Allianz Global Assistance travel insurance: Paid for coverage on a trip to Negril, Jamaica. Hurricane Melissa (a named natural disaster) forced my hotel to close permanently for the dates. Requested a refund to our credit card—denied! They claim it doesn’t qualify under their fine print “if you are dissatisfied you have 15 days.” We were not “dissatisfied” there was a massive hurricane. They offered to let us use this insurance “we” purchased within 720 days. I’m not sure I trust this company. Has anyone else had this experience with them? Surely, we are not the only ones. This isn’t insurance; it’s a gamble. Do NOT use Allianz if you value your money. Check reviews first! #TravelScam #AllianzFail #InsuranceWarning.

Do not use. The company does everything it can not to pay. A total waste of money. I have filed a complaint with the attorney general. The biggest rip off in travel insurance. Don't even bother to use this company.

Horrible company and policy rules. Brought a Ticketmaster ticket with insurance and still couldn’t use the insurance after falling ill. Company want me to provide doctor note, file a complaint for a $100 ticket. Greedy company.

I purchased concert tickets in February and the concert was not until September. I was unable to attend the concert and I filed a claim to get my money back. What a joke this company is. They denied my claim even though the reasons according to the policy should have been covered. I will never purchase coverage again because what this company is doing is scamming everyone when they never have intention on paying any claims. I will be contacting an attorney and the insurance commissioner due to this fraud company.

I was unable to go to a concert on October 7 due to an injury to my leg. I had bought the tickets and insurance on April 11. After collecting all of my required medical information, I uploaded the files and received my confirmation of the refund that very same day. I am so pleased with the service and turnaround time. I was very detailed with my medical information, so I am sure that helped my case. I cannot say enough good things about Allianz. Thank you!

Claim Number: **. Just absolutely terrible. Just to pay $300, it is taking over four months!! How are they getting by? Please join me filing complaint with 1. Your State’s Department of Insurance 2. Better Business Bureau (BBB) 3.Consumer Financial Protection Bureau (CFPB). Don't waste your time, just file it and the more people do, the more they will be forced out of business. So we don't get scammed.

You get coverage just in case anything happens. To find out they make nearly impossible to get a refund. Asking for medical proof indicating why I cancelled attending a concert. As long as I have insurance and cancel there is no reason I’m not being refunded especially if all my information matches as a purchaser and my claim being less than $250. I don’t see why I should not be refunded the amount of the ticket especially in today’s economy. This company is highway robbery and never will I use them again.

They are a big rip off. We paid the insurance for flight ticket and now they do not want to refund our ticket due to our cancellation of flight for unforeseen circumstances. We have contacted them multiple times and still get denied. They told me what was needed for the claim and then turn around and tell me that was not a part of their return policy after they told me it was a part of their policy so whatever you do don't purchase their insurance. If need to purchase plane ticket use a different airline insurance company.

Definitely don't get Allianz. We had to cancel our Europe trip due to unforeseen legal proceedings and lo and behold they found every loophole not to pay us. Cost us almost $9000. Do your research. Get other companies.

Allianz Travel Insurance: A Disappointing and Frustrating Experience. I purchased a travel insurance policy from Allianz with the expectation of reliable coverage, but my experience with their claims process was nothing short of a nightmare. They were quick to take my money for the policy, but when I needed to file a claim, their entire approach changed. The most shocking part of the process was when they informed me that my policy was "secondary insurance." This was never made clear during the purchase, and it immediately complicated the entire situation. They refused to even look into my claim until I had exhausted all options with my primary insurer, a requirement that was both unreasonable and a clear roadblock to getting the help I paid for.

I will never buy insurance with them again. I bought some concert tickets and 30 minutes later I had to cancel them. It took a couple weeks to tell me I was denied a refund because their clause is SO tight, no exceptions!

I found this insurance company to be about as useful as a poopy flavored lollipop. I bought the insurance plan for concert tickets. Event was rescheduled a month later than initially paid for. I unfortunately will be out of the state when the new rescheduled event takes place. I was unable to review the insurance coverage before purchasing, come to find out rescheduled events are not covered and neither are previously scheduled plans. As a paying customer I am now forced to choose between missing in-law's birthday and losing hotel and travel fares, or miss out on the expensive concert tickets. To top it off, the event is in a month but because the original date has passed, I cannot even cancel and get a refund on the worthless insurance policy. This experience has shown me that no insurance is way more value than paying for this company's insurance policy.

Terrible. I submitted a claim after a last-minute work conflict. I’m a first responder. I was genuinely excited to go to this show, but as it often does, work decided that wasn’t in the cards. I submitted a claim, and have yet to see any movement on part of Allianz. DO NOT WASTE YOUR MONEY. THEY ARE USELESS AND SHOULD BE REVIEWED BY BBB.

My 2nd review is here. More fun than the first one hahaha. It shouldn’t be funny but it’s. When I do first review, got reviewed reply by person name Kris (customer social care), asking me to send documents in email again. But nothing happened besides asking same documents again and again. We had 6 family members went same trip, 5 families got what this insurance promised to cover when travel was cancelled, except my family (Submitted same documents). What an insurance company give you travel protection plan but not cover when cancellation occurs (my car rental about $650+ gas +$150 tollway) +meals). Now I’m about to give up. Ladies and gentlemen, think twice before you buy this damn insurance.

My family and I were stranded on Maui due to a tsunami warning and canceled flight. We were forced to evacuate and couldn't get a flight home for days. When the danger passed, we were fortunate enough to find a hotel. I called Allianz from Maui the next day and asked what our coverage was and was told that we had $1500/person per day for Trip Interruption coverage, so not to worry! The day our flight was canceled was a Tuesday. I left with 2 of our children on Friday, and my husband left with 2 of our children on Saturday. Upon our return, I filed a claim for our hotel expenses, food, and transportation (which was pretty minor considering how expensive things are in Hawaii). Allianz only paid out 2/3 of my claim, stating a $250/day limit on hotels. This is laughable as you can't find a hotel in Hawaii for that cheap.

I would give a rating of 0 if that option were available. I have an extended warranty coverage with my RBC business MasterCard, provided by Allianz for over 15 years. My company has several devices that are experiencing issues covered by the manufacturer warranty, but because of the one-year limitation imposed by the manufacturer, I submitted a claim through Allianz for the extended warranty recently. I paid for these devices in full with my MasterCard, making them eligible for the coverage.

So, luggage delayed for 48 hours. File a claim with Travel Guard for this and other purposes. Allianz claims that they are a SECONDARY INSURANCE. Purchase from a reputable company like American Express. Excuses start right away, NOT US. I'll wait and see how this plays out. Delayed baggage reimbursements are only $110.00. I've spent 100x that purchasing their useless policies. Never again.

I have called their 800 number to confirm my situation with them before go ahead and rebook my flight with extra $$$ since it was last minute cancellation from the airline side. He confirmed I can claim the extra expense but now they denied it and telling me it’s not covered. Be aware they are a scam. They sounds professional but they are not.

I paid for a ticket protection because I wasn't sure if I was going to go to the event because of my work schedule and now they are making me get a letter from my employer stating that I have to work so I can get the money back for the tickets that I already bought the protection plan for. what's the point of the protection plan if you're not going to give me my money back and make me submit forms for reasons to why I no longer want to go to the event?

When you buy a travel insurance, you always hope that you will not have to make a claim, because that would mean that you had to cancel or interrupt your trip . However, it is very important that you can trust a company when you need them. This is why I would strongly recommend Allianz Travel Insurance. I have been using them for about 20 years. Good choices of plans, user-friendly, very professional, very efficient, 24/7 service available wherever you are in the world and most importantly, they will be there to support you when you need them. They are great at handling claims and when you can provide the requested documents , the payback is very fast. They do not try to find loopholes to avoid to pay for your loss at the opposite of certain other insurance companies. I give them a A+++ rating.

If I could give zero stars I would!!@ Had travel plans and thought why not get trip Insurance. Paid in May for a trip the end of July...had a death in the family and had to cancel my trip...called them and was told they would not issue the refund regardless of unforseen incidents such as DEATH...WHAT A HEARTLESS COLD VALUELESS BUSINESS WITH NO MORALS WHATSOEVER. 😡😡😡😡

Made a claim as we had delay on flight and then 2 additional connections added on by Air Canada. A 14 hour flight increased to over 24 hours - air canada let us cancel. They said Allianz Global would cover under flight interruption. They did not - and will not respond if they have all needed paperwork to verify the detail or if I should claim a different way. What a waste of money!

The individual I was going to the event with had financial issues and could no longer afford to go to an event. I called the company and they said it was unlikely I would get my money back because they don't cover those types of issues. They said I may not get a response to my claim before my event starts, so I may as well let the financially unstable person go since the ticket is already purchased. Stupid on me for purchasing someone else's ticket (I know), the company doesn't care as long as they have their money.

I have no idea how they haven't had a class action yet, they promised "peace of mind" and easy money back when I bought a very expensive 600 dollar ticket, but once I had to cancel plans I couldn't even get their website to let me file a claim. Then I had to dig for the fine print and upon reading this huge document, I found out I'd only get half the ticket price! In addition, it's not just a "cancel for any reason" type of deal like they boldly imply. You can only cancel for very, very specific reasons of which they will ask for a pile of documentation to prove it, and even then they can weasel their way out of it with the ambiguous exceptions. Such is the case for me, apparently the list of valid reasons to make a claim have heaps of vague exceptions they can deny a return on.

Unfortunately, I had a bad experience with Allianz. Though I paid to insure my daughter and I for a cruise to Alaska including airfare, our red-eye flight home from Vancouver was delayed by 9 hours, forcing us to stay in a hotel overnight. I kept all receipts and documents related to the delay, which I submitted. Even though the policy explicitly says there is a $200 limit per person per day, and I insured us both (so $400), Allianz only paid us $200. We had to stay near the airport to catch our flight and we did not have a car.

Do not purchase event insurance with them. They only approve claims for very narrow circumstances—typically involving serious hospitalization, critical illness, or death—and require strict documentation to prove it. Most other reasons for cancellation are not covered. You also can’t cancel the insurance or get a refund after purchase. Save yourself the money and stress.

Purchased Allianz flight insurance linked through American Airlines ticketing. Hard to believe American would allow a scam company to be associated with them. Had to cancel flight for relative's death three days before our trip. Apparently, the wrong person died and Allianz would not cover anything. You may be better off buying an extended warranty for your home or car...where you will also never get any satisfaction. DO NOT WASTE YOUR TIME OR MONEY WITH THIS SCAM COMPANY.

I have been a loyal customer of Allianz Travel Insurance for over two years by purchasing their product for multiple overseas trips. I have never had to make a claim until recently, when I was unable to complete a trip to Brazil due to a last minute change by the Brazil government requiring a Visa as well as a passport, just a week before my trip. When the Visa did not process in time, I had to cancel and Allianz is denying my claim even though passport and visa issues are supposed to be a covered claim. I am just wondering if anyone else has had this experience with them and if you were able to get your claim paid.

This "insurance company" is a complete joke! It has to be a scam! There is no way to speak to anyone on the phone, and their automated system is garbage! Not helpful at all! After I indicated that I wanted to cover my trip with their insurance, they sent me an email message saying my credit card number was denied. When I tried to call them, I got frustrated with their automated answering system. After about 5 minutes of pressing options, a robot came on the line to say that I was being connected to a representative! Not true! I heard one ring and then the robot said, "Your call with the representative has been completed. Please stay on the line to take a brief survey." I gave them the lowest possible rating. Unfortunately, zero was not an option. What a complete waste of time. I'm sure I will see a charge on my credit card even though I received a message saying it was invalid. Lesson learned!

Big scam, do not waste your money! Purchased ticket insurance, never got an email with the policy. When I needed to cancel, they sent an email on response basically saying I can't get a reimbursement. When I asked for a cancellation of the policy, they said no, it's past the stated cancellation time frame (information contained in the policy email). When I said I didn't get an email, they did not care. They said they sent it, but I saved everything like that to reference back to if I need to.

Do not purchase. We spent close to $600 on travel insurance from Allianz. We filed a claim for a flight delay which caused us to incur additional expenses and lose a day at our resort. They required ridiculous amounts of documentation and still needed more which was impossible to provide. Read the fine print on their policies!! I will never purchase again.

We missed all but 2 of our ports on our Alaska Cruise due to the Captain sailing us through hurricane conditions. 40 - 50 meter seas and after our first port of call, which we arrived late and left early, we stayed at sea until arriving in Canada. Upon returning home, I filed for trip interruption and was told that this was not covered by either Allianz or the cruise line. We have video of the ongoing weather conditions as well as the cabin television showing the height of the seas. It was miserable. We saw nothing of Alaska.

I used my travel visa card that had Allianz attached to insure my trip. Our flight was cancelled and we had to rebook two days later and the extra costs directly related to the rebooking at last minute were over 3K. I submitted a claim with 15 pages of detailed support with the claim and it was flat out totally denied as the additional expenses incurred after the cancellation were made on a different card. My problem is, the original trip that was cancelled was put on the card that had the insurance but there was 0.00 help. I have learned a valuable and costly lesson!

The Medical claims process is horrendous, and unfortunately, they find any little thing to deny your claim - making you fight more for it. I am still unable to travel home after my medical issue five weeks ago, and they denied my claim for an erroneous reason making me call and gather even more information to prove Allianz incorrect. Now I have to wait even more time for them to review things.... again.... Avoid Allianz!!

DO NOT PURCHASE. They will not cover anything. They require you to see a doctor for any sickness, despite the reality of the situation that you can't just see a doctor for a basic illness. I had covid, tested positive for covid at home and they still required me to have labs done at the doctor's, which would be more expensive than just not going on my filght.

I have purchased Allianz Global Insurance in the past but never filed a claim. I had to cancel a flight due to my aunt finding out she had lung cancer and did not feel like our visit. I tried to file a claim but they wanted HER doctor to write a note! I cannot ask her to get a doctor’s note when she just found out she has lung cancer. Seriously?!? So, I will use the airline credit for another flight and not continue this claim. I tried to get a refund for the insurance policy but they will not even do that. I will never buy their insurance policies again. Unreal. Good luck with your claims! I would not expect to get your coverage paid.

¡¡¡WARNING!!! I strongly advise against doing business with this insurance company. In my experience, their promises did not align with the services they actually provided. Be sure to read all terms and conditions very carefully, and consider consulting a trusted advisor before committing. Based on my experience, I believe their practices are misleading and do not justify the money spent. DO NOT FALL FOR IT!!!!

Buyer beware: I bought a ticket to one of their events in December 2024. I purchased the Alliance Ticket Protector. I didn't attend the concert because I was deathly ill. I've tried to reach out to the Fillmore and the Alliance Assistance company I called Ticketmaster January 26th, February 4th, February 11th, March 12th and March 26th. I called The Fillmore March 26th and April 17th. I've emailed at least 6 times over the last 4 months and I just get the runaround. They still never gave me back the money I've received a call from Fillmore twice and speak to a female then a male that say they're going to call me back and they never do. It's really disturbing and unfortunate.

Nothing but a horrible experience with this company. Do not recommend using them. Can't understand anyone that works there. Send you links to web pages that don't work. Are not helpful at all. Do not use them.

Using this company for travel insurance was useless for me. They advertise they will cover for changed or canceled flights. But my situation was just "different". Lol waste of time and money! I would have been better off without travel insurance at all....

1. Unreachable by phone once a claim is submitted on hold for 3 hours at a time. 2. Continually gives clients false misleading information about claim progress. 3. Continues to deny claim exists once submitted three times. 4. Closes claim without notice to client "We have not received requested information". 5. Independent professional assistance needed to finalize settlement of claim. 6. Average claim settlement time. 13 months. My Claim Value $1200.00 CN. 7. Personal hours spent trying to settle claim 135 hours. 8. Delivery of documents by hand x 2 to Allianz offices. Cost $60.00. 9. Company has been under investigation numerous times for bad practice. 10. Reading reviews some claimants just walk away despite being owed money due to the difficulty and hassle involved get their claims settled.

Would put zero stars if I could. DO NOT PURCHASE! The only way they would actually help is if someone in your family is dying/dead. Does not insure anything! 0/10! Never using this company ever again.

Purchased Allianz travel insurance for a cruise for a group of 5 people. Despite the trip being delayed, baggage delayed, an illness on board, and one passenger being unable to travel, only one of these 4 claims was approved. Months later, I just appealed another denial. What is your time worth? Do not purchase from this company.

DO NOT WASTE YOUR MONEY! THIS IS A PREDATORY COMPANY AND NOTHING MUCH. I do not even know why American Airlines will partner with this predatory company. THEY are crooks. They will keep asking you to send documents upon documents with the hope of frustrating you. I cancelled a trip. Called them and they asked me for proof of cancellation, I sent it in. They asked for proof that I received a monetary refund, I sent it in. They came back and ask that I sent an additional proof that my trip credit was also refunded, I sent that in. Every time you call, they will be telling you 10 different things. I REPEAT DO NOT WASTE YOUR MONEY!!!

CAUTION!!! They don't deserve one star... This company is horrible!!! I purchased tickets for an event for my mother's birthday, but when my looked at the images of the venue, she said that standing the whole 2 1/2 hours. She wouldn't feel comfortable because of her knees at 60+ years old. The very first time I get ticket insurance for the event smh. This company made it VERY hard to get a refund smh. Telling me that they need health records and doctor's notes. EXCUSE ME, for an event!?!

They are the worst and most difficult company to work with. We paid $1500 for the plan from Allianz Travel Co. and asking them to stand behind item 13 which they said was covered in the amount of $3k. Have been dealing with them for 4 months. The airlines and cruise lines were easier to work with Allianz. Never again

I bought tickets for a concert and decided that it would be a good idea to buy this insurance in case I couldn't make it. I knew that if the concert was cancelled, I would be covered by the venue. Well, I couldn't make the date due to work. I called and explained that I couldn't attend. Then I was told I needed to provide proof. At this point I was just feed up with this whole process. I will just give my tickets to a friend. Never use this company, I hope they go out of business.

I would not purchase Allianz Global Assistance travel insurance. Our flights were cancelled with Silver Airways. We were able to receive a full refund from Silver Airways for the cost of our airline tickets. Allianz Global Assistance would not refund us our insurance fee because we didn't cancel it within the first 15 days. We didn't need to cancel the insurance until Silver Airways cancelled our flights. I was then told I could send proof that Silver Airways cancelled the flight and I could use the insurance for another trip.

Our return flight, purchased months in advance, was cancelled due to weather and the next flight was 4 days later. We were told that our flight insurance covered our flight cancellation due to inclement weather. We read our policy and it stated, "Inclement Weather causing cancellation or delay of the Insured’s Trip for at least 12 consecutive hours." is covered. We were told that our claim had been approved and we should get a check in 3-5 business days. Two weeks later, when we called back because we had not received payment, we were told that our claim had been denied. Online it stated that we should receive an email or letter with the reasons we had been denied. It's been almost 2 months and no response. You may burn me once but never again. This company is a total scam!

I purchased an insurance policy for a trip booked with a travel club. The travel club cancelled the trip and after I submitted all receipts and correspondence with the travel club to Allianz claims department I received a response from an Allianz director that they couldn’t honor my policy because I bought the wrong policy. When I purchased the policy I received no options on what policy to a select and definitely didn’t have the option that said pick this one if you want to get paid. This company is trash. Don’t waste your money with them.

Used this company to insure my innings festival tickets. Came down with a sinus infection and submitted a claim. Filled out all paperwork and submitted proof via the online claims process. Got approved today for reimbursement. I follow the link and it will not allow me to update my banking information or my debit information. It tells me to call customer care for assistance.

I purchased 3 wheelchair-accessible seats for Billy Joel/Stevie Nicks concert for August 8th 2025 as a surprise birthday gift. I purchased the insurance also, based on the fact the venue suggested it since the Tickets are nonrefundable and will be difficult for me to resell due to the fact they are wheelchair seats. Unfortunately, the person who is handicapped is unable to attend. I am unable to change them to regular seats and no one fits the wheelchair requirements so unable to resell. The Venue suggested I reach out to Allianz and start a claim. Which I did.

Company claims to cover anything, should you have to cancel plans for a show. Had 2 people get sick with the stomach flu and couldn't go. They are requesting a doctor's note saying they couldn't travel. Who goes to the doctor for everyday illnesses? I'm still waiting for them to review my claim after I was able to get a doctor's note. Thankfully my doc just wrote one and didn't have to see parties in person. I will never use this company again and will tell everyone to STAY AWAY!

If I could put a zero it would be zero. They put you an agent that is supposed to talk and understand the language but the agent understood nothing. He ended up canceling my policy by error and hung up and transfer me to another department which told me that they have no employee. Please beware, I recommend you go with another company and save yourself the stress I experienced. They told me that insurance retention don’t have a phone number, only an email. This company is complete nonsense.

After filing a claim & providing them with the necessary information for the 3+ hour delay and the receipt for the trip. They will continue requesting the same information sent. They refuse to do any leg work themselves. My claim was in January 2025. Please read All reviews. This company is one of the worst. Please use another insurance company!

I bought a ticket to go see a favorite band, and the ticket was pretty pricey too, $770, but worth it. Before checking out, I see that I could purchase separate insurance, Allianz Travel Insurance, that “said” would cover my purchase in case of any misfortunes that could arise. Well, wouldn’t you know it, a washing machine cold water line burst and flooded my laundry room and family room, a total of 600 sq ft. Now I have to total redo said laundry/family room. Got some money from my home owners insurance, but wasn’t nearly enough to cover the remodel costs. Submitted a claim to Allianz with the ticket purchase amount.

This is absolutely a predatory insurance company! They lead you to believe that you can get a 100% refund of all ticket prices and fees if you're unable to attend the event. What doesn't get told you upfront unless you read the fine print is that if you are unable to attend for illness or things of that nature you actually have to have a doctor's note in order for them to do something. Absolutely unacceptable! What are you then paying for if you have to provide all of this documentation! And I am absolutely certain that this company is aware of the fact that most people aren't going to have this documentation or go through that process and figured that they will give up on it and which case they basically, in effect, scammed your money!

Terrible scam. Insurance you can’t use. They ask for documents and you submit them. No I’m not submitting medical documents. Rather pay a few bucks for seats that will be refundable than give these con artists money.

Absolutely the worse! We normally don't get travel insurance now we see why. We got this insurance for our 20th wedding anniversary trip. We flew into Rome, Italy for our 1st day on the ttrip. Once we landed we noticed one of our bags were missing. Went to the airline to inform them. They said they would investigate. To try to locate it, we called Allianz immediately to tell them. They inform us at the end of our trip. We need to file a claim with them. We went on with our 28 day trip. Got home and filed claim sent in all receipt and information needed. This insurance company after 2.5 mos of back and forth. Tells us that baggage isn't covered. Which is Absolutely incorrect! It's says it right in our terms. Baggage lost, damaged, or stolen up to 2,000. Unbelievable!! This company is a rip off!! Stay far away!

Had to cancel the VERY expensive tickets I purchased due to several factors and one of them was losing my job. In order to get my money back from the insurance I PURCHASED AT AN ADDITIONAL COST to protect my ticket purchase… I have to contact my last employer and get the details of my termination on letterhead to send it to Allianz to get a refund which is obscene. “Hey… I know I was let go and haven’t spoken to anyone in months but can you write this letter for me so I can get SOME of the money I spent on tickets back.” Who is doing that??? NEVER do business with them… It’s a complete scam.

My wife and I bought the travel coverage for a flight and trip to New Orleans the week of Jan 13- Jan 23. On the time we were to fly home New Orleans was hit with a 70 year winter storm. The airports were closed for three days. All roads, stores, etc were closed. On Jan 23 we were able to get on the only flight out and even then waited four hours at the airport for that flight to leave for Seattle. We then missed our flight connection from Seattle to Spokane and waited 2.5 hours for the next flight. Finally got to Spokane after midnight only to find luggage not there (so got delivered next day) but all public transportation for our ride home stopped at 9:30 PM. Had to take an Uber that cost $59.62 for my wife and I. Turned claim in to Allianz and the gal turned it down saying our flight was NOT DELAYED for the minimum of six (6) hours. Sure seems like a "bait & Switch" and I will not use them again.

This company is a complete waste of money, do not use them. I booked a flight on 01/08/25 and then received a call on 01/13/25 that my grandmother had passed away a week prior to this. My grandma lived alone and slipped and hit her head and died, her body wasn't even discovered until a week later. Allianz decided that since I was not aware of the death of my grandmother AFTER 01/08/25 that they would not give me a refund for my flight. My grandma lives out in Pine River, MN, go look up where that is. This company is a scam and does not respect the death of your family members or your time or money. Do not give them any more money and I hope this company goes under. DO NOT GIVE THEM YOUR HARD EARNED MONEY!!! You will NOT ever get a refund.

I availed their services though I am not expecting to use it (of course who wants their flight to be delayed, cancelled or such in exchange of compensation? None as much as possible). My flight from Las Vegas to Los Angeles was delayed for almost 2 hours due to airline issue that resulted from my next flight to be missed as this flight departed already when I arrived. I ended up missing the flight and stayed overnight as the next possible available flight is the next day 09:00AM. This also caused me to missed my work as I am expected to be home already the night before. I can understand if this is my fault then that is fine.

Please do not use - Allianz. They advertise the insure against travel interruptions and cancellations but it comes with a million conditions. IF they pay out it is only under very specific conditions and you will have to jump through hoops to get a refund. FYI - I never write reviews like this but the frustrating experience I had with their customer service warranted this review.

Trying to get full refund of legitimate claims for non refundable accommodation after my daughter injured herself and could not travel. Dealing with their customer service is like talking to people who just dont care.

Fraud pure and simple. ** representatives with nothing more than a robotic response. There are agencies in Washington that I’ll be contacting to report this rip off in addition to Amtrak leadership since they have partnered with this bottom-dwelling company. Don’t underestimate the power of social media folks. Google reviews, Trust Pilot, TikTok & FB. Happy to go down this rabbit hole because I don’t know of anyone who works for free.

I was taking a trip to Cabo San Lucas for a week. While making airline reservations with American Airlines it gave me option to buy trip insurance which I accepted. About 15 days later while reading policy, it was only for the first day of travel, not the entire trip. I called Allianz and they added coverage for the entire trip, another $300 plus payment. They did not inform me that upgrades had to made within 14 days of the original payment but gladly accepted my additional premium.

I purchased this insurance policy to protect my purchase as it was a significant amount. I has an unexpected sickness and was unable to attend the event. I filed a claim and this company wanted my personal health records, diagnosis, treating physician information. I was shocked. They denied my claim and refuse to refund my purchase. How outrageous is this. They have no right to my personal health information. And if you pick the reason as a death, they require the death certificate. This is disgusting and should not be allowed. I canceled my flight with no questions and received my refund immediately. I am under more stress trying to get this resolved and get a refund. This is the worst company to do business with and is a complete scam... I purchased the insurance and they need to refund my purchase....Do not use this company....ever!!!!

I did all the forms and submitted pictures and still can't get a refund on my event tickets. Almost everyone buys the insurance, and sometimes we have to cancel. That's why I bought the useless insurance.

I don't know how they can be rated highly. They randomly decide how much they will reimburse you and offer no explanation for how they came up with that...in our case, 1 day ($857) of cost for our cruise ($5999 cost) when food poisoning occurred first full day of cruise. Viking Cruises arranged for her to see a doctor in Cologne. One night the paramedics were called onto the ship. We cancelled all our post-cruise plans and flew home early. My travel partner was critically sick for the entire cruise and then spent 4 days/nights in a hospital (on **!!). When we went straight from the airport to the hospital after arriving back in U.S. I guess they think she was dancing all night every night and enjoying all the food/tours while she was throwing up and unable to even get out of bed.

I filed a claim with Allianz in July of 2024. The claim was approved to pay in August. It is now November 21, 2024 and I have not received my payment. They have "claimed" to have mailed a check 5 different times and I never receive it. Finally, last week I spoke with a supervisor and they took my direct deposit information and promised a deposit in 3 to 5 business days. That was 6 days ago, no payment was deposited. I have used Allianz for over 30 years. This is my first claim. I am moving on to another insurance company since I do not feel Allianz is not putting forth their best effort to keep me as a customer. Frustrated.

Purchased Allianz through the Delta website for a flight back to the States from Mexico. The flight was delayed overnight. Prior to looking for my hotel I attempted to contact Allianz. 45 minutes later when I got through to customer service they could not find my policy number so they could not answer my questions. This was due to the fact they actually never emailed me the necessary policy information. Got the hotel, some food, etc. and put in my claim a week or two later. The claim was processed by Mondial Assistance Mexico, not in the US for some reason where I purchased the policy. Process was ridiculous for $125 dollars. E-mail upon E-mail.

Scam company, very bad customer service, and management. Any case should be sent to Better Business Bureau. All papers needed been sent 10 times and they still send you More papers needed then they close the case

Allianz is a scam. I bought ticket protection form them for a Las Vegas concert. I could not go to the concert because I was throwing up, but Allianz required a Doctor's visit and write up for my refund!!! How is someone supposed to make it all the way through a casino (exposing others to your germs) get a taxi (expose them to your germs) and travel who knows how far to a Doctor's office??? I had a 24 hour bug - I was fine late the next day.

This company is a scam of the worst kind. I bought four flight tickets for myself and three other employees and had to cancel due to the hurricane that had hit Florida. Because it was a natural disaster and we could not fly. They said it did not qualify for a refund. I paid over $80 for each ticket for travel insurance and got absolutely nothing out of it. I sent them all the information they requested and follow the guidelines and they quickly responded with. I didn’t qualify along with my staff members for any assistance with our canceled flights. Never ever use this company. It is a waste of money and a scam of the highest level. I will be contacting our insurance fraud commission to report them directly.

I would NOT recommend Allianz. I dislocated my tailbone on a trip in the EU, and I went to a board certified chiropractor who said they handle travel insurance claims all they time, but Allianz didn't cover it. Chiropractor is the only medical professional who can instantly realign this kind of injury, but Allianz told me they would only cover me going to the ER, but everyone knows the ER isn't going to help with such an injury. Sure, they could x-ray it, but I needed to be fixed so I could do things like sit and continue my trip. The chiropractic company I visited, a large company with every type of certification, that has offices throughout the EU, told me plenty of other travel insurance companies DO cover their services, just not Allianz. For this reason, I would not recommend Allianz Travel Insurance for your trip.

If I could give them a zero, I would. Husband and I booked trip and paid for the trip interruption insurance. We arrived at our destination to find that there were wildfires all around us and it was extremely hazy/smokey. My husband is asthmatic, so we made the decision to cancel and return home. All I'm asking for is 2 nights of the room charges and my charge to change the flight - a total of $1117. They are trying everything to not pay this claim. Asked me for the same information that I've already sent them and now tells me every time you submit new documentation, it's another 2 weeks before a decision can be made. I filed this claim on October 16th and still do not have an answer. This is beyond ridiculous!!!

Horrible customer service, I was denied a claim that should have been covered under trip interruption. They claimed I was unable to see a doctor within 72 hours of the injury, problem was I was on a boat in the middle of the ocean for 12 days and once I got home I saw a doctor immediately. I travel a lot and will never use this scam of a company again or recommend it to anyone.

Nov. 1, 2024. I cancelled my flight the same day as the booking Oct. 16, 2024 and thought my coverage plan would be automatically reimbursed. It was not. When I called at 16 days after my booking, I was told again and again that it was too late, the 15 days had passed. Waited 20 min to talk to a supervisor without success either! Alliance customer service process is deplorable and I do not recommend.

On 10/29/24, I contacted the number provided regarding my claim. The customer service representative was was extremely rude and disrespectful. He would not help but only kept repeating my words and requests. I asked to speak to a manager and he kept repeating "You want to speak to my manager? That won't help your situation! Are you really sure you want to be transferred?" He said this at least 5 times and never transferred me. I was so upset, I started to panic. So I hung up. I called back and it was the same exact live representative. So I again hung up. I cannot contact anyone via email. This insurance company has taken over 2 months and requested 32 of my personal files for a $250 claim. They still request more! This feels like a scam.

I wouldn’t even give this insurance company 1 star. They don’t consider losing your job or going into labor a reason to refund over $1500.00. Do not use this insurance company. It was a hassle submitting more than 20 documents just to be denied.

Worthless CROOKS, I had to cancel my mom's and my international trip due to mandatory evacuation for a hurricane. Every time I supplied documentation they asked for more. Told me it would be considered. No word for 30 days then when I finally get hold of someone they say its over 90 days and can't be refunded. $1294 gone. CROOKS.

Bought Allianz trip cancellation policy for our trip to the Carolinas. We had to cancel trip because of HURRICANE Helene. After it was rejected I called & agent told me to change my reason from destination uninhabitable to residence uninhabitable. I did. It was rejected again.

What should have been a headache-free experience has been a nightmare from Hell! My trip was in June, I have submitted the claim twice and all the supporting documents and nothing has occurred. Do not waste your time or energy getting the insurance. There is the ease of it being online but there is no human assistance. No one to call. I even emailed and nothing, no response. The cost was cheap but in the end, I lost all my stuff and I have nothing to show for it.

It's a scam, do not purchase for your flight. I had to cancel my flight into Asheville, NC because Hurricane Hellene flooded the city and my mom live near Chimney Rock that was totally wiped out. They denied the trip cancellation and wouldn't provide any refunds on the plane ticket. It's not worth the hassle or the money. Scam all the way.

The worst insurance experience I have ever had. I would rather not be insured just to save myself the headache next time. They do not communicate properly, they will always reject your claim and will not allow you to speak with anyone.

I always get the insurance because I have a mother who has been ill. She is failing and close to the end and I cancelled my trip this week to be with her. Unless she passes before the travel date, the only way they will process the claim is if I get a note from her doctor. Horrible. Will NEVER buy insurance again.

I had a very bad experience with Allianz. I contracted Covid before an international trip and could not travel. I followed all protocols for filing a claim, including getting an official Covid test from my doctor and a note from said doctor. I sent in every piece of documentation they asked from me. Each time I sent something in, they said they needed more. The target kept moving. Multiple times I was told a representative would contact me within 48 hours only for it to never happen. (I would always have to call them back.) After being given the run-around multiple times and for several months, I threatened to get an attorney involved. At that point they cut off communication and said my case was considered closed. They never paid out anything, and would never give me a reason why. In my experience, they are a dishonest company and should be avoided at all costs.

My travel companion's brother suddenly died right before our trip and we had to cancel. According to my policy, it wasn't covered which I understand. But I asked them if there was anything they can do and they repeatedly said no. No sympathy or courtesy. What ever happened to customer service? There is no service being done here.

Don't waste extra money on this, it's a scam. You won't get your money back, even when it's what the insurance is supposed to be for. Extra 80$ of insurance for 800 dollar tickets, go to submit for your money back and they say too bad.

It is a waste of time and money! I spent HOURS trying to navigate their system of phones no one answers and a website form that did not fit my issue or save my documents, but ultimately my delay didn’t meet the fine print in their contract, so I’m out double airfare plus the cost of this worthless insurance. Perfect way to end an extremely difficult and stressful 18 hour trip home —being told I get ZERO from Allianz. Never again!

I am extremely dissatisfied with my experience with Allianz. Despite following all instructions from their assistance team regarding my claim, I received no reimbursement for my wife's emergency medical treatment. Additionally, my requests for access to phone records of our conversations were denied, leaving me feeling frustrated and unsupported during an already challenging time. I expected much better service and transparency from a company of this reputation.

Be sure and check the exact conditions for using the insurance. I got tickets for a show and it turned out. It was for the wrong date because I had to work that day. I was refused a refund because they said that my reason was not valid.

Allianz Trip Insurance has been the most frustrating and unprofessional experience I’ve ever dealt with. When my family needed them, they failed miserably. It took them forever to process our claim, leaving us stressed and uncertain during an already difficult time. But the nightmare didn’t end there. After finally approving the claim, they managed to send the payment to the wrong address, despite being provided with the correct information multiple times. How can a company that claims to provide peace of mind be so careless and incompetent?

This company is utterly unreliable and does not live up to its promises. I purchased travel insurance through Marriott Bonvoy, expecting a high level of reliability given Marriott's reputation. Unfortunately, I discovered that the service was disorganized and provided inconsistent answers to the same questions. The claims process was difficult from the start, and despite having all necessary documentation, they refused to cover my expenses from a Delta flight cancellation on July 22. They mistakenly attributed the cancellation to an unrelated Microsoft outage on July 19. My repeated attempts to escalate the issue to a supervisor were met with excuses that they were too busy. Overall, their customer service is unprofessional and unhelpful. I strongly recommend avoiding this travel insurance.

Purchased tickets for sporting event for several HS friends. Most live out of town so we get an Airbnb yearly and find things to do. Unfortunately, we were locked out because the lock failed mid-way through the trip and the owner had to send a locksmith. I filed the claim, it was denied.

You made a typo which short changed me $50. I had to deal with two foreign employees who would not help me. You would not give me an itemized accounting of the amount reimbursed. I still do not have the $50 you owe me. The foreigner said this would be resolved in two to three business days. Let me communicate with someone who has the authority to resolve my issue. Your customer service is nothing more than a bunch of call center foreigners trained to block customers from getting any type of help.

Over the years, I've purchased several annual travel policies from Allianz without ever needing to file a claim. Unfortunately, despite contacting Allianz customer service via their web contact form and by email (customerservice@allianzassistance.com) three or four times, I haven't received any acknowledgement or clarification on my question, so you can draw your own conclusion on their customer service. I will not renew the annual policy based on my experience.

Total waste of money. Wife had to have an emergency double mastectomy less than a week before "insured" event. I (her husband) am her primary care giver. Gave me the runaround on documents and then only cover her half. Lesson learned with this company.

I have always used them for travel insurance but I've never actually had to make a claim in all these years. We're coming up to a dream vacation and at the last minute, it was decided that my daughter can't go due to health reasons. She was hospitalized several times last month and is absolutely devastating as it is for her not to go, it's just not happening and so I reached out to Allianz. Explain the situation and submitted my documentation and it was approved and the money was in my account in two days. And one of those days is not a weekday. I have never encountered such an outstanding level of customer service from any company. A travel insurance company. I was terrified at what this process would look like and they gave me immediate peace and comfort which will be always be grateful for.

I added their insurance to my airline tickets last year. I couldn’t make the trip because my mother had a stroke. I called them to make the claim so I could reuse my tickets at a later date. I just called them because I was told by American Airlines that I had to contact the insurance company to get this done. When I called they couldn’t find my information. I had the email in front of me with my plan number. So I paid for insurance for nothing and lost $475.00 because they don’t want to do their job.

Flight got cancelled leaving Bali, Indonesia. Was forced to use 500$ extra to maintain and stay till I could get a flight back to the United States. Sent all receipts. Transaction statements through my bank. And Allianz came back with giving me 50$. And they said nothing they can do about this. Or to help. Do not make the mistake of using this Travel Insurance company. DO NOT!!!! I REPEAT. DO NOT!!!!

I filed my claim since June 9 and they will keep me waiting without giving me a deadline of when am I getting a resolution. I paid $700 for my insurance policy and still haven’t got any response. Do not waste your time or money on this insurance company.

If you have an incident in the last month of your policy contract, and are switching insurances. Don't expect them to do anything about it even though you paid them for that month. I have been practically ignored for the past two months trying to get an insurance claim situated that occurred while I was a policy holder with them. I've attempted contact with several different supervisors & Adjusters to only reach voicemails every time, leaving voicemails to no responses for weeks. Even if they didn't want to cover the claim, ignoring a policy holder or former, is just poor business practices.

My wife and I have coverage for a concert about 100 miles from where we live. We have minor children and had arranged child care. The child care person cancelled and we cannot find anyone else to watch our kids. Allianz just denied our claim even after we told them we had no way of documenting this problem. They did not tell us what proof they required, just denied with no explanation of why.

This company is a joke! You buy the insurance and when it comes to using it, they make it very difficult to get any help or your money back. Don't buy the insurance when purchasing tickets for an event, they will make it very difficult to get any kind of refund even though you purchased the insurance! They don't care about you, they just want you to buy the insurance.

This by far was the worst experience ever to entrusted an insurance that does not protect their insured. I don’t understand. Do not purchase this if you think you’re gonna be able to be protected by them.

Allianz Global Assistance Review. I purchased the AllTrips Premier Plan from Allianz Global Assistance in July 2023, believing it would provide peace of mind during my travels. Unfortunately, my experience with Allianz has been nothing short of a nightmare. In April 2024, my rental car was stolen and vandalized during a trip to Atlanta. I promptly filed a claim, providing all necessary documentation, including proof that the car was not personally owned. Despite this, Allianz repeatedly denied my claim, citing various unsubstantiated reasons. Their customer service representatives were unhelpful and even disrespectful.

This company is a Scam!!! They closed my case without notifying me and now going thru Appeals. When I only needed one piece of proof that I send now appeals department is asking for more proof! Stay away! Should have followed other reviews and stayed away from them!

I purchased this coverage for 2 Melanie Martinez tickets through Vivid Seats. The concert got moved two days early and I got one last minute notification of the change. I had PTO for months set since January when I purchased. I can't switch up my life last minute for things out of my control especially with little to no notice. They've denied my claim and refused all refunds despite me being referred here from vivid seats for the problem.

I bought insurance for a course that was cancelled. After writing to Allianz, it has been four days with no communication. I have called Allianz (Polska) and selected their "press this number to speak with an English operator." But then there is a voice message that there is no English operator, but I can leave my number. So I have left my number. It's been a couple days and there has been no communication other than one automatic "do not reply."

I wish I read the reviews before I purchased the insurance. On May 5th 2024 I purchased travel insurance through Allianz Global Assistance. On May 24th 2024 our flight (flight AA 2094) was delayed for over 24 hours caused by not having any pilots available to fly the plane. We submitted the a claim to Allianz seeking reimbursement as stated in their information. Surprise surprise.. our issue is not covered. I have submitted to the BBB and will be submitting additional complaints to other agencies. Do not waste your money with this company...

Beware this is a total waste of money and is closer to a scam, 80% of the reasons you would need to cancel a trip are not covered. And if you're reason is within the 20%, good luck getting all the documents needed for proof.

If I could give it 0 stars I would. The amount of hurdles you have to go thru, the amount info they want is insane. Why do they need info from you that they already have, ticket price, trip plans, etc when they have all that. That's how you got insurance for your trip. They just want to get you pissed off so you do not file. Well mission accomplished. It's just a Scam.

Our B and B lost power and became "uninhabitable" due to a tornado nearby. The policy of the B&B stated there would be no refunds for such a problem. Our trip was interrupted and we had to find alternate lodging costing $260. We sought reimbursement for this unexpected trip interruption and expense and submitted the hotel bill and proof of the power interruption and we were denied citing "uninhabitable" was not a covered event. Really???? Then what IS a covered event? Not going to waste money with this company any more.

Festival refunded me for my tickets and directed me to Allianz to file a claim to get my refund for ticket insurance because I’m eligible to get a refund. Filed a claim only for Allianz to reject and said they cannot provide me a refund. Then I call to ask and they said I should’ve emailed but since I have an open claim they can give me a refund anymore. They took my money to insure tickets I don’t even have anymore. Stay away from this terrible company. It’s a scam and they will run circles around you to keep your money. Your bank won’t help you with dispute either.

Do not buy this Allianz event insurance for ANY reason whatsoever!! It is a total ripoff and they have an excuse for anything just to not have to pay out!!! You practically have to be dead to receive any payment!!

I paid for event insurance, but it is so limited that I am not able to use it. I have a conflict now that I did not have when purchasing the tickets, but I am not only ineligible for ticket reimbursement (even after explaining my situation and uploading documentation), but resale isn't even an option for Ticketmaster to try and sell them. What a waste of an extra cost! They make it hard to use when you need it, not to mention the review process took almost two weeks just to get the denial.

Would give them zero stars if I could. I paid $103 and later had to file a claim (after getting all the refunds I could) for $250 (barely twice what I paid for the policy). Even though I had $3000 in trip cancellation coverage and after multiple document uploads, they denied my coverage. Total scammers. DO NOT USE THEM! Expensive and duplicitous.

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY!

Traveling to Aruba and connecting flight was canceled and could not get new flight for 3 days. They did not pay the minimum of $75 per day for food. I was had a receipt from eating for $55 which clearly stated it was one meal but 4 people at my table so they only paid me 25% of it. When we called from airport due to canceled flight told they would reimburse the ticket price since was over 1/2 the trip but they would not pay when claim filed. Paid hotel after much delay. I would never purchase again, find another company.

Don't get this insurance. They have every excuse not to pay. Ticketmaster should be ashamed to partner with them. I will never get this again. They will take your money and keep it. I got this insurance because of their so called high rating. Now that I see the reviews. (Bad) I'm a victim.

BUYER BEWARE: THIS COMPANY WILL NOT HELP YOU IN MY EXPERIECE. Please be informed, it is my opinion that these people will 100% steal from you if given the chance. They are not here to help you in any way, shape, or form. This company is a scam to take money from you. I recently had an event cancel and when I simply called to request a refund on my insurance since I would not be needing it any more, I got told that since it was 15 days past the day the policy was purchased, I wouldn't get anything. They try to screw you over by saying you can use the policy on a different event but that doesn't really help when you don't have any events in the next 70 days. So even when something is COMPLETELY out of your control, they will 100% screw you over. NEVER PURCHASE INSURANCE FROM THESE PEOPLE.

Do not buy insurance from this company! It is a scam and they will not refund your money. We bought this insurance for our concert tickets and our car broke down the night before our concert. We were unable to go to the concert, so I called and explained my situation to them. At first, they told me yes it would be covered and I sent all of the info that they needed. I did not hear back from them. I called them back and they said that their policy changed and they do not cover for that reason anymore. I argued with them and went back and forth with them for months.

I purchased 4 concert tickets and got this insurance thinking that I would be covered if something would happen and our car broke down on the way to the concert and they would not cover our tickets that we insured (IT'S A SCAM. DO NOT GET THE INSURANCE)

I purchased the flight ticket and added cancellation protection insurance offered by Allianz. Despite the web policy states that cancellation due to job relocation within 30 days of travel is covered, the claim was denied. It was a lengthy and a long waiting process. It was a terrible experience.

When the insurance for concert tickets is offered, it seems like a no brainer to purchase the policy to cover if there are any issues beyond your control like getting sick. However, that is NOT the case, after purchasing, there will be a 27-page policy e-mailed to you in what is covered and what is not. Just getting sick isn't really covered, you have to go to the doctor and get a doctor's note and file a claim with that note, and the company may reject the claim. And if you are not happy after ready the 27-page policy and you want to cancel, it's kind of difficult to do. I called and wanted to cancel my policy within the 10 days, was told that the cancellation will go though, come to find out it didn't after calling back 6 days later. I was told that the 1st person I called got an error and they couldn't cancel the policy and had to send an e-mail to their manager to cancel. The 2nd time I called the person on the line got the same error. this doesn't seem right.

This organization is dishonest and sneaky. Policy details are not available until AFTER the purchase. They say you can cancel the plan 10 days after but there is no easy way to cancel at any point. They advertise themselves as "worry free" but managed to deny my claim even for a covered event. Customer service is awful once you try to communicate with them for a problem. They change rules on the fly. The list can go on and on. Stay away from them!

On April 6, 2024, our flight from Lisbon to Newark was canceled a couple before departure. It was rescheduled 2 days later. Allianz paid me $200 per day ($400). The money was deposited in my checking account 24 hours after applying for the benefit. I had provided 2 emails from United Airlines stating the rescheduling of the flight

I had to cancel two Sphere tickets for my elderly mother and myself. My mother is 85 and decided she is not healthy enough physically or mentally to travel to Vegas. Tried to file a claim on Allianz website and it cannot find the policy despite pulling up the correct record using the policy number. Called to speak to a rep. and he agreed to file it for me but tells me that I have to have a doctor's note essentially as supporting documentation. The email I received after the claim was filed indicates that the tickets are only covered up to $200, when I paid $383. Such a scam.

I purchased insurance on Ticketmaster to attend a show. Unfortunately, my travel partner was unable to attend and I cancelled the tickets and submitted a claim. I've submitted documents and I am still being asked to provide more. This is not an easy process to file a claim. I now have money tied up for no reason, It has been a few weeks. Don't let the unexpected happen.

If you are contemplating purchasing any insurance from Allianz, please rethink it. They are a true waste of money even for purchases that are simple and easily rectified. I purchased ticket insurance through them for a soccer event and had to request a refund within 24 hours because of changed circumstances, they took over one week to review the claim and then denied it because "not be able to attend the event was not a sufficient reason for a refund." This was the exact reason the insurance was purchased...and no refund?!!! SAVE YOUR MONEY. Their offices should be in the backroom of a sleazy, putrid storefront with dark lighting with disreputable characters as their colleagues. It would be more honest.

This was the absolute worst experience. I simply wanted reimbursement since I was unable to attend my event due to a work trip out of state. This company makes it INCREDIBLY HARD to simply file a claim, let alone complete the process. BELIEVE THE BAD REVIEWS.

My husband and I bought Allianz traveling insurance for our HK trip on Jan 13 - Jan 21, 2024. Unfortunately our luggages were delayed for more than 24 hours when we arrived in HK. So we had to buy some clothes there. We filed the claim for expenses on Jan 18, and was told they mailed us a check on Feb 16, but the check was never arrived. So I called and was told I need to wait until Mar 4th to make sure I still hadn’t received it, then called again to let them know, so they can send me a link for alternative payment such as direct deposit to the bank. I did call on Mar 5, but was told I had to wait for another 3 business day to process the request, eventually the link finally arrived but it didn’t work, so I called again and was told to wait for another 3 days to receive a new link. On Mar 11 at 8:29pm, I received a text and email that a checked was mailed on Mar 11.

My mom and I went to the Madonna concert and the seats were very high up and she was afraid and she has very bad knees and couldn't walk that much higher. We didn't want to spend anymore money on the tickets so we left. I was told by the venue that I can call the insurance to see if this would be covered as a cancelation. They sent me a Physician Statement Form and my mom tried two of her doctors and they both felt very uncomfortable filling these out because of the questions that are being asked. I explained to Allianz Customer Service. Two agents told me that I would be getting money back and everything will be taken care of. One agent even changed the status so I would not need the form.

I sure do wish I would have read the reviews before I purchased the insurance! I filed a claim and they have denied it, even though I provided all the required documents they requested. What a joke this company is! Don't waste your money!

If you were smart enough to check reviews before using Allianz, stay far away. They stink. Put in a completely justified claim, they took forever then denied it. I don't think there is a single scenario where they would approve a claim. Don't waste your money/time.

We called to collect our insurance money and 3 times they said they sent a check but of course we never received any checks. So then they sent us a email to fill out and send in with our banking Information so they can wire money to our bank and for us to follow up with them the next day. I called the next day and they said we were approved to receive a wire transfer to our bank. We went over the account info and they said 3-5 days. Now it’s been way past 3-5 days so I call up and they said they sent us a check and it will take 7-10 days from Virginia. Same story we received the 3 other times. They told us they s by the check. Not a big deal. $1400 but this is let everyone else know they are a scam company. SCAM, SCAM, SCAM. SAVE YOURSELF THE PAIN AND GO WITH ANOTHER COMPANY.

This travel insurance is good only for very particular cases, it almost has to be a health reason and it has to occur at the right time. We were going to London U.K. Our flight left Toronto on time, then was delayed in Halifax. A few more delays and it became too late to land at Heathrow. Every hotel room in Halifax was booked, and we'd have to TRY to sleep at the airport to continue the next morning. We are over 70 years old and that probably make us really sick. I went through several stages at Allianz and got stonewalled all the way. They asked for 3 pieces of information which were provided....and once provided their Appeals Dept turned it down. If this flight was not interrupted then I don't know what would qualify as a flight interruption. It's a big scam!

When you see that little check box for insurance protection at the end of your purchase, it is NOT WORTH IT. They do not cover anything. It is a complete scam. I never write reviews, but it's a joke. I spent extra when buying my concert tickets for insurance just in case plans didn't work out. The event is still a month away, and I've spoken with customer service agents who are blatantly rude. I finally caved in and decided to fill out the info they wanted...and nope. Still not enough. They need a note from my employer of why I can't make the concert. They then have to verify that.

We had ticket insurance for a Madonna show in St. Paul. We both felt poorly and obviously decided it would be irresponsible for us to attend given that we may be contagious. Allianz response: too bad suckers. Get a doctor's note. So, to sum up, we did not feel well enough to leave for a concert at 7pm but we apparently should have dragged ourselves to an ER (and paid for that visit) to get a note indicating we couldn't go to a concert. Be clear, Allianz does not want to reimburse, and they will find a reason to not reimburse.

This is the worst flight insurance I’ve ever used. I canceled my flight due to personal change. I paid for the insurance just in case. But since my personal change wasn’t in the policy I can’t get my money back. THIS IS A SCAM!!! The Delta website is not clear on what you can use the insurance for. I purchased the insurance on good faith thinking no matter what the reason may be I can cancel my flight and get refunded. You don’t see the full disclosure of the policy until you’ve already paid for the insurance and by that time it’s too late. I will never purchase insurance from Allianz again. It’s funny they said I used my insurance when I filed a claim but still got denied…WOW!!!

This is the first time I claimed for something. These people took 8 weeks to review and then denied my coverage when I emailed them the documents immediately once they asked for it. The denial letter was dated the same day as their email to me to request some documents.

** I have sent no less than 70 pieces of documented evidence of my trip cancellation, disruption, missed activities, personal item damage and out of pocket expenses and Allianz still continues to withhold repayments made to me. I am thoroughly disgusted with the treatment and unprofessional conduct I have been shown, I will not submit another document that will continue to be ignored. I want to be repaid in full for the claims I have filed, or I will be reporting this company.

I purchased Basic Annual Insurance in 2023. Got almost 12 months without any issues and then had a Baggage delay in Feb. I created a claim and uploaded all necessary documentation. Company paid out next day which was shocking and a great surprise. I highly recommend their policies. Wish they had a few more customizable options but hey. I saw all the bad reviews so felt I needed to post my experience.

Purchased 5 airline tickets (JetBlue) for kids school vacation (2/19-2/25). Due to an 11 day strike in the city, the school committee cancelled the February school vacation as kids needed to be in school for 180 days (state law). Despite calling Allianz to carefully explain the situation, uploading all artifacts (press releases, school cancellation documents from city) my claim was cancelled leaving me out of pocket a sizable amount of money. I would never purchase travel insurance or any financial services product with Allianz’ name on it. This is not a reputable company and would stay clear of the headaches and added cost

I would never purchase this insurance again. Airline carriers should not be recommending this protection either. We purchased it for a trip and one in our party contracted COVID a day before we were to leave. Even though we only tried to file a claim for this one person, I was informed that COVID was not a reason to cancel a flight and hotel reservation. Just a rip-off and scam. Save your money and stay away from this company.

While interacting with Allianz regarding our claim, I encountered some big challenges that left me feeling disappointed and a bit angry. Despite submitting what I believed to be adequate documentation for our canceled trip from Oregon to Hawaii, the claim was ultimately denied. The representative I spoke with, Marta, did not demonstrate the level of empathy or assistance I had hoped for in such circumstances. She was cold, dismissive, not compassionate, and very unhelpful.

We have been asked to review our experience: Our Holy Land Trip scheduled for January 2024 was cancelled secondary to the Israeli/Palestinian conflict which broke out in October 2023. When I tried to cancel my trip insurance, I was informed that the rates were not reimbursable and I had 770 days to use it (by September 16, 2025) or it would be lost! Not a good way to build a business following. We already have a trip to Greece in June 2024 insured by them… Will consider other options next time!

I will NEVER use this service again. I feel sorry for the people who will mistakenly select on it when booking flights because it's the default travel insurance for Alaska Airlines. DO NOT use them. It has been over a month. My flight was cancelled by the airline, and I was under the impression the claim would be easy to receive, yet it has been a nightmare. From having to provide extra documentation by calling the airlines to create a note, having my check void, to the trouble of choosing a payment method, I have yet to receive my money, and at this point I just have to give up. Over 700 hundred dollars, GONE. The customer service agents put you through hoops just to get you to someone who could "maybe" help just for you to end up in the same place when you started. I am too upset to even write more, but if it is not clear, I DO NOT recommend this service one bit.

It has been 3 months and counting and my claim is still not resolved, I have shared all the information I have including pictures and receipts. Receipts for items bought while I was waiting on my luggage to arrive in a foreign country and when the luggage arrived, my suitcase was damaged and I had to purchase a new suitcase to travel back with. This has truly been more of a headache and follow up than I anticipated when I thought it was to serve as a peace of mind. One of the agents even accused me of claiming money I did not deserve, summing up the horrible experience. I would not recommend Allianz at all.

I have used this company for years, for travel and for expensive purchases such as reservations. When it came to filing my first claim I sorely found out that they would not be able to help me with my claim. What happened was I purchased tickets from a ticketsales.com and picked a specific date. While scrolling through seats I found the ones I wanted and purchased the tickets. What I didn't see was that as I was reviewing available seats the date changed and I was unaware. I figured it would be okay since I purchased insurance and immediately contacted ticketsales.com about the glitch in their system. They admitted to the glitch but since I purchased insurance I would have to go through them for the claim.

I agree with the others. I had to cancel my Eagles ticket because I was overdrawn at my bank. I showed my bank statement how I was in the red and they said financial reasons aren’t a reason. Then what good are they. Useless waste of money.

Planning a cruise for summer of 2024, and booked airfare on American Airlines. Thought we would splurge, and went with Business Class Air at a cost of $4200 per person. We also purchased Allianz insurance for the flight, as anything could happen, right? Azamara cancelled the cruise as the ship was scheduled for dry dock and would take longer than expected so our cruise was cancelled. American Airlines refunded $3800 per person, so I filed a claim with Allianz. It was denied, as they said they do not cover for mechanical issues. The appeal was also denied.

They refunded my tickets! I purchased two tickets to Fiddler on the Roof for December 30, 2023, which I could not attend because my mother had surgery and needs my help during her recovery time for the new few weeks. After reading all the negative reviews for Allianz ticket insurance, I was sure I was never seeing that money again. But they came through, and I wanted to share that. I'm not saying they're not out to scam people, or get out of paying insurance claims whenever possible, but they did cover the cost of my tickets, so if you have the right documentation apparently there's a chance.

I got concert tickets and I can't make it to the concert due to work and they said 100% guaranteed money back. Well they denied my money back cause they stated it's not a good enough reason. Well my lawyer is contacted. I'm not made of money to just throw money away. I work hard for my money.

Our trip to Costa Rica was aborted. Even though our flight from Sacramento was delayed 39 minutes, we got to the Delta counter in time to check bags and board... But the plane apparently was preparing to leave. Our tickets booked in July read 12:55 am. The departure time on display indicated 11:55pm. (I suspect the booking agent did not adjust for daylight saving time.) The airline could offer a direct flight in 48hrs for $300 more per passenger. I had the Allianz phone number with my travel papers. A recording of multiple prompts directs the customer to the website. How convenient is that? Connecting with a live rep., I was told a delay had to be a minimum of 5 hours. The evidence provided to Allianz has been rejected, claim denied.

This insurance was a waste of time and money. I bought concert ticket insurance and they refused to fulfill their obligation when the concert never happened. Not only that, they pretended to need information over and over again, until I just became too exhausted and frustrated to care.

My daughter & I missed 8/7/2023 LA concert —- oil tanker fire on I-5 just 2 hours north of LA! We were on a family cross country trip from NY. Allianz denied my claim —said policy states I needed to be involved in the accident OR had to be delayed to my travel carrier. We were in such shock sitting in the nearly 3 hour delay I didn’t even think of trying to sell them because I knew I bought the ticket insurance. Others have been paid out for having to work or other reasons. Our was truly a freak occurrence and I thought we would be covered. So injury to insult…I supply all the documents just to have it denied.

My RBC Visa card had the best insurance ever, like anything you buy on your Visa would double the factory warranty and I’ve never had an issue making a claim. Now Allianz has taken over for them and I’ve had three warrantable claims that I could never get processed with the extended warranty. They never return calls or emails for weeks and make it so difficult that you just say, "Forget it" and for me to say, "** it," it has to be bad. I also had items stolen from my suitcase in Mexico and they wanted a report from security from both airports we travelled through because we didn’t know if it was Cancun or Puerto Vallarta airport. Try getting this when they don’t speak a word of English. We always use our Visa for health coverage but now that they are the insurance company for RBC, I don’t feel safe relying on Allianz, I’m going to have to buy another separate plan.

Save your money. This company will have you jump through hoops and you still will not receive your money back. Each time you provide required documentation, they come up with a new document required. It has been 3 weeks and yet again, another document has been requested. Save your money and go straight to the venue purchased from, most times they will work with you for being unable to attend. Total sham. Reported to BBB.

This company will run you around and try to exhaust you so you walk away and it's unbelievable that they can do this. They will continue to do everything possible to frustrate you at every turn for months and when you finally think they could not possibly find another excuse not to pay the claim they actually do. Air Canada should be ashamed to offer this product but birds of a feather flock together. I will never use another company who offers Allianz and my prediction is that one day they will get slapped with a measly fine and continue to operate this way, SCAM ALERT. Stay clear.

If I could give them a negative stars I would. My advice, if you puchased Allianz through AAA have them call Allianz on your behalf. I purchased Allianz travel insurance through AAA. I was injured halfway through an overseas trip and we were flown home early. I filed my claim and was informed I did not have all the necessary documentation. We refiled our claim via email as instructed. I called Allianz several times, received conflicting information on what I needed to file for my claim and where to send it. We sent documents with all receipts, credit card statements and bank statements. They could see that on their side. Still, that wasn't enough.

THIS COMPANY IS A SCAM!! I was told by my AAA Consultant who I bought the insurance from that this is a no hassle pay your claims immediately company if something should happen on my trip. I used this company on every trip I take about 5-10 times a year and when something actually happened that they have to pay out They will deny your claim and make up some ** technicality of how this situation they don’t cover it so they won’t pay out and automatically close your account. When you call their service number they get a operator who just gets you off the phone ASAP and gives you the runaround. Worst company ever. Stay away.

We arranged for travel insurance coverage, the premium package, at the same time of booking our flights, but then had to rebook the trip due to a hurricane event. Even though we contacted Allianz prior to the original departure date, and received an email with a case number, it was two months of calling, being transferred, then dropped from the line or being told to wait for a callback (which never happened). I still have not been able to speak with an agent to change the date of the coverage.

Long Story short, I purchased travel insurance from Allianz back in May 2023. Got sick while on the trip, came back, and submitted a claim within a week. They received it and asked for additional documents which I provided. I called them after 2 months and they asked for a HIPAA form and my flight itinerary (again) which I provided. 2 Weeks later I got an email saying my claim was closed because they did not receive the requested documents. I called their customer service and they told me the claim was closed by error. I waited 2 more weeks and got another email saying my claim was closed. I tried to call customer service again but could not reach them (tried more than 4 times), borrowed a friend's phone and the call went through on the 1st attempt. The rep told me it was an error again and apologized. She said an examiner would contact me within 24-72 hours. So I am waiting.

I was booking a flight for other person in other country. On the notes it said I have 72 hours to cancel the flight in case I need to. So I decided to add a insurance for 36 dollars in case something went wrong. Happens that the person could not flight so I called the insurance and ask for a refund and they told me that in the contract specify what they cover to me. This is a ripoff.; Warning do no use them.

DO NOT PURCHASE INSURANCE FROM THEM, we had a concert get rescheduled, we live in a different state from the event location, and could not attend, they denied the refund, said they don't cover that reason, basically the only way you get a refund is if you have a death in the family or get hospitalized, SCAM.

I purchased ticket insurance for an upcoming concert. The concert is in a week and my friend who was attending with me tested positive for Covid. At home tests (she took 2 to be sure). Then a close relative of mine passed away. I called to get my money back, you know what insurance is for…. Haha that’s funny. They want my Grandmother's DEATH CERTIFICATE! I don’t even know how to get that, then they want test results of my friend who is positive for Covid. She took at home tests, so now you want her to go pay money to get a piece of paper confirming what we already know. Plus isn’t that some HIPAA violation somewhere.

My parents have long-term care thru the Allianz Group. I want EVERYONE to know that if you do not use the money that is put into your long-term care, the company keeps it. That means thousands of dollars go to the company per the person my dad and I talked to this week at Allianz. My mom has passed away now. I called this company this past week with my dad and I was told it was like having auto insurance. But at least with auto insurance there is going to be some times in your iife time when you will use your auto insurance (i.e., someone rear-ends you with no insurance or a big tree branch falls on the windshield of your truck). So, you do get your money's worth.

I am writing to formally register a complaint against Allianz Travel Insurance, which has been our trusted provider for many years. My wife and I have consistently purchased their travel insurance policies whenever we embark on a trip to ensure peace of mind and protection against unforeseen circumstances. However, our recent experience with Allianz has left us deeply dissatisfied and concerned about the quality of their service.

We booked a cruise on Crystal Cruise lines prior to covid. Crystal went bankrupt in Jan 2022 the year we were to cruise. Allianz was our travel insurance. Luckily on page 7 of our insurance policy they claimed to cover carriers who discontinued operations. ALLIANZ REFUSED TO PAY. DO NOT TRUST ALLIANZ. They are a waste of money and a not to be trusted insurance company.

I purchased coverage many months prior to the (cycling) event. Business travel (required business travel is listed as covered) necessitated me opting out of the event. Every piece of requested documentation was supplied more than once, followed by emails stating requested docs were missing. Phone conversations were conducted with ridiculously poor connections. I wasted my time and my money. The claim was ultimately rejected.

DO NOT GET CONCERT EVENT INSURANCE, WASTE OF TIME AND MONEY! I was unable to go to a concert in Ohio, the airline delta and American airlines and hotel wyndham hotel columbus refunded within minutes, ticket master Allianz event insurance would not saying mental health is not covered, you tell me what the hell they cover then? I had a written note from my physician..Did I have to drop dead to get my money back?!..DO NOT GET ALLIANZ EVENT INSURANCE AT ALL! MONEY GRUBBING INSURANCE COMPANY, I will post this all over social media, they are crooks. MENTAL HEALTH IS A BIG PROBLEM ALLIANZ!!!! Everybody should know your hidden ** terms. SCREW YOU!!!

My wife and I were on Panama Canal Cruise when my wife had trouble with one of her eyes. We were 100 Kms off the west coast of Central America The Cruise Ship Doctors examined her and consulted with an ophthalmologist and it was determined that she had a vitreous hemorrhage or a detached retina. The ship's doctor required her to seek medical attention at the next port of call and required the ophthalmologist to provide her with medical clearance before she would be allowed back on the ship. It turned out that she had both a vitreous Hemorrhage as well as a retinal tear. The ophthalmologist performed laser surgery to fix the tear and gave us clearance to return to the ship.

Allianz sounds good on the surface, but the claim service has very bad. I sent in my documentation on the 8th to the address given to me by their rep. (clientsinquiry@allianzassistance.com). I waited longer than the 7-10 days that the website says to wait. No documentation showed on my claims. So, I contacted them and got a new rep who told me to resend the documentation to a different email address (claimsinquiry@allianzinsurance.com). The new rep said to give it 48 hours. 3 days later -no acknowledgment. When I called today at 2:30 in the afternoon on a weekday I get a new voice tree that directs me to the website. In my humble opinion you may want to give this company a miss.

My horrible travel experience began on the 12th of June, 2022. I filed a claim, filled the forms and was informed by Allianz Global they would contact me, even when I followed up on the case to establish the status. It has been a year since I filed my claim and to-date - 14 and a half months later, I have not received the compensation and I am wondering why you never paid my claim even after you promised to get back to me despite receiving all the documentation required to process the claim.

I uploaded document showing AAA came out to change blown-out tire while friend and I were ON OUR WAY to the covered event. I uploaded the document showing the repair to the tire which was done the next day. I was hoping that Allianz would see the complete document set which showed that AAA came out on the date of the event. Allianz advised the reason for the claim being denied was because the occurrence happened on the day after the event. If the adjuster simply would have looked at the COMPLETE document set, she would have seen that the tire blow-out occurred ON the date of the event and NOT on the day after as they are claiming.

Allianz no longer offers long term care insurance, but they liked the premiums that people were paying of $4,000 annually so they retained a small skeleton crew to service the existing customer base and just not enroll any new customers. Their skeleton crew that services the long term care insurance must be the most stupid group of people I've ever dealt with. It's like they hope that if they feed you bits and pieces of information about what forms are needed to file a claim that eventually you'll just get tired of it and give up on it and pay $6,000 a month for a care facility for your loved one.

There is something deeply wrong with Allianz insurance. I filed a claim to get a refund on my $37 concert tickets after I totalled my car. The accident left me without a rental, a burned hand and no future vehicle. This put me in a horrible position for attending a concert a week later. Because the accident did not happen 24 hours before the show, I was denied the claim. It didn't matter that I was emotionally unstable after the accident, lost my vehicle entirely. They said to send in an appeal and when I tried no one would guide me in filing the appeal. I wrote to customer service and they responded asking for my information but never wrote back.

Would not use this company. Filed a claim for lost luggage the day it happened. They were given every documentation required that I had or was given. Continued to deny they received, even when I showed proof they received thru email and uploaded to their website. After 4 months of going back and forth, still nothing. They closed the claim, had it reopened after escalation still nothing. Spent $1000 on the insurance for trip. Don’t waste your money too! Everything was covered under policy purchased.

This is the trip interruption insurance for AAA members. I started this process for reimbursement for a trip taken in Mid-May at the end of May. All information is done online. I posted every document requested (and verified with a live person), only to go weeks before they asked for more documentation (had to contact someone live to see what they wanted). Finally, on June 30th, the online update showed a check had been mailed. I waited 10 business days before calling again because I did not receive the check and was told I needed to give it another week.

We purchased the Alltrips Premier Plan travel insurance for our trip to Iceland. Read the policy very clearly before purchasing. It was complete waste of money, they covered nothing and the policy cost us over $1,000.00. Our first flight was delayed by 4 hours which resulted in us missing our next flight. We called the 800 number and they were no help finding us new flights. We had left 3.5 hours between our flights, plenty of time however the plan only covers delays if they are over 6 hours. 6+ hour layovers are not common and nowhere in the policy does it require connection flights to be that long. We lost an entire day of our vacation and spent a significant sum rebooking 2 flights to get there.

I have bought insurance with Allianz for several trips but never had to file a claim until I contracted a tropical disease whilst on a trip to Brazil. I had receipts and documentation for blood tests and hospital fees but the claims department insisted I needed a signed letter from the doctor who saw me with a diagnosis and a list of symptoms. They only told me this months after I had returned from the trip, so it was not easy to procure this letter as I don’t speak Portuguese! The whole process was extended unnecessarily by their claims department, which took weeks to even review the claim. I never received a call or an email from a human being and, only automated messages saying my claim was ‘missing documentation’.

Bought concert tickets with Allianz ticket insurance. My fiancé went to the emergency room due to a developing chronic migraine condition so we did not want to chance a concert flaring up the pain. Plus, we really could have used the money back to pay emergency room bills. I made a refund request on April 6th and received an auto-template response 2.5 months later on June 23rd saying that they had no record of my claim. (Mind you, this is after the event had already passed.) Do not buy ticket insurance through Allianz.

I took out Allianz travel insurance for myself and my family for a 7-day cruise. Unfortunately on the cruise I broke my wrist which required surgery. Since the cruise medical staff deemed the surgery non-emergency, it was scheduled for when I returned from the cruise. Due to the injury and subsequent surgery I incurred significant out of pocket medical costs. I submitted a claim with Allianz travel insurance since the injury occurred during my covered period. However they denied my claim since the medical expenses I incurred were not incurred during the cruise or "covered period." Allianz will ONLY cover your out of pocket expenses incurred during the covered period, which is the time period of the cruise. This is despite the fact that the injury clearly occurred during the covered period.

Allianz insurance is the worst. They don’t do their best to help you at all. It’s such a scam. Never, never buy insurance plans from them. You will regret it. I know I do. Worst experience of my life…. Please don’t buy