Allianz Global Assistance Reviews

This is the worst Insurance Investment possible! I've paid for travel insurance through Allianz many times and two times I've needed it, they drag me out with needing more and more information, which only leads to my trip delay or interruption claim wasn't covered due to some small detail. I really don't get the point of spending the money for the non-coverage! Trust me- Save your money!

Should have read the reviews before I purchased this loophole insurance: I purchased 6 tickets along with insurance for my group. Unfortunately, one couple couldn’t attend because their babysitter became ill just 2 hours before the event. Based on the policy, this situation should have been covered under Rule #27, which states that coverage applies if “your childcare provider becomes ill or unable to provide care.” However, my claim was denied on a technicality. Their reasoning? The policy uses the word “your,” and since the babysitter wasn’t my personal childcare provider, but rather the couple’s, the claim didn’t qualify. This is extremely misleading.

I purchased a travel protection plan from Allianz Global Assistance and have experienced significant dissatisfaction with the service provided. Despite submitting all requested documentation, my refund has not been issued, and a month has elapsed without resolution. Attempts to obtain information regarding the delay by telephone resulted in interactions with customer service personnel that I judged to be discourteous. A request to escalate the matter to a supervisory level was not honored; instead, I was redirected to the general call center and required to repeat the inquiry process.

Very dissatisfied with the whole experience. My luggage was delayed for over 2 days. I submitted, and re-submitted all of the receipts with documentation. After 2 months, I received only half of my $500 claim, with no explanation on what was not covered. No one will return my repeated requests for information. Will never use this service again.

I purchased a Cancel Anytime plan and it’s supposed to let you cancel for any reason for up to 80% refund. My claim was denied because they didn’t like my reason. Then when I called they said I was correct and should have received a refund but that I would need to file an appeal and wait another two weeks for it to be reviewed. Absolute GARBAGE! Do not work with this company. Can’t believe that AAA actually works with these incompetent companies. Awful!

I really feel like this a company that scams. So easy to get insurance for something you don’t need and they scam you out of money you shouldn’t pay! What’s the purpose of getting travel insurance when you lose the money to either the airline or This place! I will never ever use your company again, and I had folks cancel policies they had with you! Bad business, buyer beware!

I had a medical emergency in Bali on December 3, 2025, and filed my claim on December 12. It is still unresolved. Allianz has repeatedly delayed the process with excuses and no real progress. Their customer service has been frustrating and unhelpful, with agents reading from scripts and offering no meaningful assistance. This entire experience has added stress during an already difficult time. I would not recommend Allianz to anyone based on what I’ve gone through.

Unfortunately, my experience was extremely disappointing. Despite a legitimate claim, the company declined coverage and provided multiple justifications for denial. They offer no real claim support and will exhaust every possible excuse to avoid paying.

I've been traveling for years with my sons taking normal vacations like most people, l never had a need to purchase travel protection. Last year, my oldest son was supposed to go to Barcelona Spain for training in basketball, so to protect his trip because they seem to be unstable, I purchased Allianz travel protection just in case the school or coaches change his itinerary to protect my money. That was the worst mistake I ever did. This company is a scam. They take your money and put stipulations on how you can retrieve your money with their ridiculous stipulations, even if you provide evidence of unforeseen circumstance, from the school that forced you to change his schedule from the school he was going to attend. I paid for extra insurance protection.

This company is the worst! Because of an extreme illness I had to cancel my travel plans. I have had to file claims three times. Each time I sent the required information. It has been a month and I am still waiting. I have called three times. It has been an awful experience. There are other companies out there. USE THEM!

If you read this review you’re either smart or you got burned like me. This is false advertising. You have to go several pages down before you find the fine print of what allows you to make a claim. This feels illegal to use for ticket master.

Absolutely one of the worst experiences ever - and I am not done yet! Every time I call Customer Service - I get a different answer. I have been trying to get information and make a claim since February 7, 2026. The Customer Service Reps are polite and courteous, but this gets me nowhere. The claims link does not work. Keeps telling me something went wrong, try again later.

This was the biggest damn scam of my life. They are not helpful. 100% money back is a joke. Do not purchase their insurance plans! WASTE OF MONEY. Agents are clueless and just tell you the processing department still needs to do on their end. Out my ticket money.

My flight was delayed by two and a half days, which forced me to rebook my hotel. Despite submitting all documents, Allianz denied all reimbursement for the hotel changes. Their explanation was that “trip payments made after the date of incident are not eligible for reimbursement.” This logic makes no sense — how is a traveler supposed to pay for a new hotel before the delay happens? The entire point of travel insurance is to cover unexpected additional costs caused by delays.

DO NOT USE THIS COMPANY! THEY MAJORITY STAKE IN INVESTORS IS BLACKROCK AND VANGUARD! That’s all you need to know! When I called and gave them my story about why we needed one ticket refunded due to a family emergency well before time to our event, they give you the runaround, etc. so I told them, no - don’t worry about it. Cancel my policy and give me a refund. So, that’s that. They are controlled by one of the biggest demonic known institutions in the world. Do not support Allianz.

**. Two days in a row, the 26th and 27th, I was told that I would get a call back the next day. The second day was Antonio, he DID NOT CALL me at 2:00 PM like he said he would. I don't remember the name of the 1st call but she said she would call me the next day and she. DID NOT CALL. This is bad business. I was always happy with Allianz but this is time consuming and poor business. THey told me they had a bad bank number from me and twice they sent the payment to the bank even after I told them they mistook a 9 for a 4. They said they would send me a form to repair the error. THEY DID NOT SEND. This is ridiculous.

Fraudulent insurance. I am a retired insurance adjuster. They will get your money and deny coverage at all cost. Take it from an expert. I got scammed too. My trip got interrupted and now they refused to pay.

My experience with Allianz has been TERRIBLE and I would strongly recommend that you not give them your business. The number of different people I have spoken to who seem to not have any paper trail of my claim has been disheartening (and the fact that I now have a long list of different emails and phone numbers that I’ve been instructed to use might account for this!) They told me they were paying the surgeon directly for emergency surgery, but two months later I’m learning that payment was never made.

Do not use Allianz Global Travel Insurance! Please don’t! My disabled brother had to cancel a flight because became hospitalized. Allianz wanted detailed medical info that would ordinarily violated HIPAA. Did not respond nor refund despite a doctor’s statement. Delta notified and not even a response from them!

I wish I saw the reviews of this insurance before buying it. I never write reviews for almost anything, so me taking the time to write this one is because it really upsets me. 😞 I bought "protection" for my booked room in case I couldn't make it I wouldn't be charged for it, but I got sick the day of the event. I couldn't call the hotel because it was too late to cancel, so I thought "No problem, the "protection" I paid for will kick in," and I will only be charged the insurance amount, but that was not the case. The hotel ended up charging me as if I had actually shown up, and when I called the insurance they said it didn't cover my situation because I didn't call the hotel, so then... What's the point of the insurance then?

Unauthorized credit card charges, still had card in my possession, Allianz needed policy # for refund, I never got a policy # due to theft of card number, obviously they did not have my email, no refund for me because I can't give them what I don't have.

They have twice denied my claim for a scuba diving cruise trip that was cancelled because the company that runs the dive cruise folded and ceased all operations. I will NEVER pay another penny of my money to Allianz ever again and I suggest you take my experience into consideration when you are looking for travel insurance coverage of your own.

I had to be hospitalized in Portugal in Porto in July 2025. Because the staff there was confused re Allianz's requirements and response I opted to pay the $ 18,000 bill myself and then submitted my detailed claim and subsequent doc requests in August 2025. I also received confirmation this medical claim was covered under my policy. I have called at least 8 times and also received several emails, but each time a very kind customer rep tells me the case is being reviewed and I should hear very soon. Allianz did indicate via their website that all submissions were good and done and yet I still have not heard from them - not even a claim rejection - just nothing except that the website told me the case was "closed". They are waiting me out till I give up.

I used this company when traveling to Costa Rica. The hospital told me they could not access the insurance. I had to pay out of pocket for treatment ambulance services. It's been over a year now and I still have not been reimbursed by this company. Although I had submitted receipts shortly after returning home. I would advise against using this service when traveling internationally

We have purchased travel insurance through Allianz since 2009 and received great service, while purchasing the coverage. When having to actually use the coverage November 2025, it was a different experience. In fact, Allianz Travel Insurance became a detriment to our situation. My husband was admitted to a hospital in Cabo San Lucas, Mexico with pneumonia. His condition continued to deteriorate and was transferred into the ICU, then returned to US via Air Ambulance. He was hospitalized in Mexico for a total of nine days. We were assigned a Case Manager while he was hospitalized. The Case Manager was knowledgeable and kind. She followed up with me when she said she would and if she didn’t have an answer yet, she called to let me know that.

If it were possible to leave a zero-star review, I would. This policy provides virtually no meaningful coverage and appears designed to deny claims rather than protect travelers. I purchased this insurance specifically for unforeseeable, extraordinary circumstances that would force a trip cancellation. Despite significant international events involving government actions, resulting in widespread travel disruptions and flight cancellations, my claim was denied outright. I was explicitly informed that even government-initiated conflict, bombing of a capital city, and the resulting cancellation or restriction of flights did not qualify as a valid reason for coverage.

I always buy travel insurance when possible and Allianz has been outstanding for me on two different occasions within the past year. As I travel a lot with my family, the odds of us experiencing travel issues is high. Well this past weekend, Delta was their usual terrible self and we were delayed over six hours to our destination and we lost out on our pre-paid hotel, car rental and dinner reservations which was well over a thousand dollars. After uploading all my documents and proof from Delta Airlines of their inadequacies, I was reimbursed by Allianz the maximum allowed under my policy that I signed up for. Although it was not a full amount of reimbursement, the policy I paid for was more than generous and helped me to offset my monetary losses.

Keep hiding behind the fine print of your policies and people will stop buying. Left me stranded in Aruba for days unprotected. Not right and something needs to change for the common blue collar workers.

Based upon their advertising and website, they state that they insure against flight delays and medical matters. I did not have the latter but I did have a 3 hour delay that caused me to miss a connecting international flight. I also had to pay for overnight accommodations and meals. This is the very reason I bought the insurance. After a month they respond by saying my delay did not meet their 6 hour minimum time frame. I do not understand this policy but maybe I do - they want to limit the payouts on claims. I did not read the fine print after buying the insurance so bad On me I guess. But I would have not bought the insurance had I known the time frame as I knew I only had a 4 hour window between flights.

This review is because I am being denied coverage of insurance for a music concert event. Back on December 10, 2025 I purchased 2 tickets for a show at the Birchmere in Alexandria, Virginia. I wanted to cancel the tickets and get a refund because my wife, who was going to accompany me to the venue is feeling ill (sick to the stomach). Allianz requires a doctor's verification for the purpose of the refund. This is the source of my frustration. An upset stomach typically does not require a doctor's care, so how would I get a doctor's verification on such short notice (the event is today)? Allianz says that They need proof because I could be trying to scam them. I feel like I am being scammed for the very reason I mentioned above.