Allianz Global Assistance Reviews

I bought a ticket to go see a favorite band, and the ticket was pretty pricey too, $770, but worth it. Before checking out, I see that I could purchase separate insurance, Allianz Travel Insurance, that “said” would cover my purchase in case of any misfortunes that could arise. Well, wouldn’t you know it, a washing machine cold water line burst and flooded my laundry room and family room, a total of 600 sq ft. Now I have to total redo said laundry/family room. Got some money from my home owners insurance, but wasn’t nearly enough to cover the remodel costs. Submitted a claim to Allianz with the ticket purchase amount.

This is absolutely a predatory insurance company! They lead you to believe that you can get a 100% refund of all ticket prices and fees if you're unable to attend the event. What doesn't get told you upfront unless you read the fine print is that if you are unable to attend for illness or things of that nature you actually have to have a doctor's note in order for them to do something. Absolutely unacceptable! What are you then paying for if you have to provide all of this documentation! And I am absolutely certain that this company is aware of the fact that most people aren't going to have this documentation or go through that process and figured that they will give up on it and which case they basically, in effect, scammed your money!

Terrible scam. Insurance you can’t use. They ask for documents and you submit them. No I’m not submitting medical documents. Rather pay a few bucks for seats that will be refundable than give these con artists money.

Absolutely the worse! We normally don't get travel insurance now we see why. We got this insurance for our 20th wedding anniversary trip. We flew into Rome, Italy for our 1st day on the ttrip. Once we landed we noticed one of our bags were missing. Went to the airline to inform them. They said they would investigate. To try to locate it, we called Allianz immediately to tell them. They inform us at the end of our trip. We need to file a claim with them. We went on with our 28 day trip. Got home and filed claim sent in all receipt and information needed. This insurance company after 2.5 mos of back and forth. Tells us that baggage isn't covered. Which is Absolutely incorrect! It's says it right in our terms. Baggage lost, damaged, or stolen up to 2,000. Unbelievable!! This company is a rip off!! Stay far away!

Had to cancel the VERY expensive tickets I purchased due to several factors and one of them was losing my job. In order to get my money back from the insurance I PURCHASED AT AN ADDITIONAL COST to protect my ticket purchase… I have to contact my last employer and get the details of my termination on letterhead to send it to Allianz to get a refund which is obscene. “Hey… I know I was let go and haven’t spoken to anyone in months but can you write this letter for me so I can get SOME of the money I spent on tickets back.” Who is doing that??? NEVER do business with them… It’s a complete scam.

My wife and I bought the travel coverage for a flight and trip to New Orleans the week of Jan 13- Jan 23. On the time we were to fly home New Orleans was hit with a 70 year winter storm. The airports were closed for three days. All roads, stores, etc were closed. On Jan 23 we were able to get on the only flight out and even then waited four hours at the airport for that flight to leave for Seattle. We then missed our flight connection from Seattle to Spokane and waited 2.5 hours for the next flight. Finally got to Spokane after midnight only to find luggage not there (so got delivered next day) but all public transportation for our ride home stopped at 9:30 PM. Had to take an Uber that cost $59.62 for my wife and I. Turned claim in to Allianz and the gal turned it down saying our flight was NOT DELAYED for the minimum of six (6) hours. Sure seems like a "bait & Switch" and I will not use them again.

This company is a complete waste of money, do not use them. I booked a flight on 01/08/25 and then received a call on 01/13/25 that my grandmother had passed away a week prior to this. My grandma lived alone and slipped and hit her head and died, her body wasn't even discovered until a week later. Allianz decided that since I was not aware of the death of my grandmother AFTER 01/08/25 that they would not give me a refund for my flight. My grandma lives out in Pine River, MN, go look up where that is. This company is a scam and does not respect the death of your family members or your time or money. Do not give them any more money and I hope this company goes under. DO NOT GIVE THEM YOUR HARD EARNED MONEY!!! You will NOT ever get a refund.

I availed their services though I am not expecting to use it (of course who wants their flight to be delayed, cancelled or such in exchange of compensation? None as much as possible). My flight from Las Vegas to Los Angeles was delayed for almost 2 hours due to airline issue that resulted from my next flight to be missed as this flight departed already when I arrived. I ended up missing the flight and stayed overnight as the next possible available flight is the next day 09:00AM. This also caused me to missed my work as I am expected to be home already the night before. I can understand if this is my fault then that is fine.

Please do not use - Allianz. They advertise the insure against travel interruptions and cancellations but it comes with a million conditions. IF they pay out it is only under very specific conditions and you will have to jump through hoops to get a refund. FYI - I never write reviews like this but the frustrating experience I had with their customer service warranted this review.

Trying to get full refund of legitimate claims for non refundable accommodation after my daughter injured herself and could not travel. Dealing with their customer service is like talking to people who just dont care.

Fraud pure and simple. ** representatives with nothing more than a robotic response. There are agencies in Washington that I’ll be contacting to report this rip off in addition to Amtrak leadership since they have partnered with this bottom-dwelling company. Don’t underestimate the power of social media folks. Google reviews, Trust Pilot, TikTok & FB. Happy to go down this rabbit hole because I don’t know of anyone who works for free.

I was taking a trip to Cabo San Lucas for a week. While making airline reservations with American Airlines it gave me option to buy trip insurance which I accepted. About 15 days later while reading policy, it was only for the first day of travel, not the entire trip. I called Allianz and they added coverage for the entire trip, another $300 plus payment. They did not inform me that upgrades had to made within 14 days of the original payment but gladly accepted my additional premium.

I purchased this insurance policy to protect my purchase as it was a significant amount. I has an unexpected sickness and was unable to attend the event. I filed a claim and this company wanted my personal health records, diagnosis, treating physician information. I was shocked. They denied my claim and refuse to refund my purchase. How outrageous is this. They have no right to my personal health information. And if you pick the reason as a death, they require the death certificate. This is disgusting and should not be allowed. I canceled my flight with no questions and received my refund immediately. I am under more stress trying to get this resolved and get a refund. This is the worst company to do business with and is a complete scam... I purchased the insurance and they need to refund my purchase....Do not use this company....ever!!!!

I did all the forms and submitted pictures and still can't get a refund on my event tickets. Almost everyone buys the insurance, and sometimes we have to cancel. That's why I bought the useless insurance.

I don't know how they can be rated highly. They randomly decide how much they will reimburse you and offer no explanation for how they came up with that...in our case, 1 day ($857) of cost for our cruise ($5999 cost) when food poisoning occurred first full day of cruise. Viking Cruises arranged for her to see a doctor in Cologne. One night the paramedics were called onto the ship. We cancelled all our post-cruise plans and flew home early. My travel partner was critically sick for the entire cruise and then spent 4 days/nights in a hospital (on **!!). When we went straight from the airport to the hospital after arriving back in U.S. I guess they think she was dancing all night every night and enjoying all the food/tours while she was throwing up and unable to even get out of bed.

I filed a claim with Allianz in July of 2024. The claim was approved to pay in August. It is now November 21, 2024 and I have not received my payment. They have "claimed" to have mailed a check 5 different times and I never receive it. Finally, last week I spoke with a supervisor and they took my direct deposit information and promised a deposit in 3 to 5 business days. That was 6 days ago, no payment was deposited. I have used Allianz for over 30 years. This is my first claim. I am moving on to another insurance company since I do not feel Allianz is not putting forth their best effort to keep me as a customer. Frustrated.

Purchased Allianz through the Delta website for a flight back to the States from Mexico. The flight was delayed overnight. Prior to looking for my hotel I attempted to contact Allianz. 45 minutes later when I got through to customer service they could not find my policy number so they could not answer my questions. This was due to the fact they actually never emailed me the necessary policy information. Got the hotel, some food, etc. and put in my claim a week or two later. The claim was processed by Mondial Assistance Mexico, not in the US for some reason where I purchased the policy. Process was ridiculous for $125 dollars. E-mail upon E-mail.

Scam company, very bad customer service, and management. Any case should be sent to Better Business Bureau. All papers needed been sent 10 times and they still send you More papers needed then they close the case

Allianz is a scam. I bought ticket protection form them for a Las Vegas concert. I could not go to the concert because I was throwing up, but Allianz required a Doctor's visit and write up for my refund!!! How is someone supposed to make it all the way through a casino (exposing others to your germs) get a taxi (expose them to your germs) and travel who knows how far to a Doctor's office??? I had a 24 hour bug - I was fine late the next day.

This company is a scam of the worst kind. I bought four flight tickets for myself and three other employees and had to cancel due to the hurricane that had hit Florida. Because it was a natural disaster and we could not fly. They said it did not qualify for a refund. I paid over $80 for each ticket for travel insurance and got absolutely nothing out of it. I sent them all the information they requested and follow the guidelines and they quickly responded with. I didn’t qualify along with my staff members for any assistance with our canceled flights. Never ever use this company. It is a waste of money and a scam of the highest level. I will be contacting our insurance fraud commission to report them directly.

I would NOT recommend Allianz. I dislocated my tailbone on a trip in the EU, and I went to a board certified chiropractor who said they handle travel insurance claims all they time, but Allianz didn't cover it. Chiropractor is the only medical professional who can instantly realign this kind of injury, but Allianz told me they would only cover me going to the ER, but everyone knows the ER isn't going to help with such an injury. Sure, they could x-ray it, but I needed to be fixed so I could do things like sit and continue my trip. The chiropractic company I visited, a large company with every type of certification, that has offices throughout the EU, told me plenty of other travel insurance companies DO cover their services, just not Allianz. For this reason, I would not recommend Allianz Travel Insurance for your trip.

If I could give them a zero, I would. Husband and I booked trip and paid for the trip interruption insurance. We arrived at our destination to find that there were wildfires all around us and it was extremely hazy/smokey. My husband is asthmatic, so we made the decision to cancel and return home. All I'm asking for is 2 nights of the room charges and my charge to change the flight - a total of $1117. They are trying everything to not pay this claim. Asked me for the same information that I've already sent them and now tells me every time you submit new documentation, it's another 2 weeks before a decision can be made. I filed this claim on October 16th and still do not have an answer. This is beyond ridiculous!!!

Horrible customer service, I was denied a claim that should have been covered under trip interruption. They claimed I was unable to see a doctor within 72 hours of the injury, problem was I was on a boat in the middle of the ocean for 12 days and once I got home I saw a doctor immediately. I travel a lot and will never use this scam of a company again or recommend it to anyone.

Nov. 1, 2024. I cancelled my flight the same day as the booking Oct. 16, 2024 and thought my coverage plan would be automatically reimbursed. It was not. When I called at 16 days after my booking, I was told again and again that it was too late, the 15 days had passed. Waited 20 min to talk to a supervisor without success either! Alliance customer service process is deplorable and I do not recommend.

On 10/29/24, I contacted the number provided regarding my claim. The customer service representative was was extremely rude and disrespectful. He would not help but only kept repeating my words and requests. I asked to speak to a manager and he kept repeating "You want to speak to my manager? That won't help your situation! Are you really sure you want to be transferred?" He said this at least 5 times and never transferred me. I was so upset, I started to panic. So I hung up. I called back and it was the same exact live representative. So I again hung up. I cannot contact anyone via email. This insurance company has taken over 2 months and requested 32 of my personal files for a $250 claim. They still request more! This feels like a scam.

I wouldn’t even give this insurance company 1 star. They don’t consider losing your job or going into labor a reason to refund over $1500.00. Do not use this insurance company. It was a hassle submitting more than 20 documents just to be denied.

Worthless CROOKS, I had to cancel my mom's and my international trip due to mandatory evacuation for a hurricane. Every time I supplied documentation they asked for more. Told me it would be considered. No word for 30 days then when I finally get hold of someone they say its over 90 days and can't be refunded. $1294 gone. CROOKS.

Bought Allianz trip cancellation policy for our trip to the Carolinas. We had to cancel trip because of HURRICANE Helene. After it was rejected I called & agent told me to change my reason from destination uninhabitable to residence uninhabitable. I did. It was rejected again.

What should have been a headache-free experience has been a nightmare from Hell! My trip was in June, I have submitted the claim twice and all the supporting documents and nothing has occurred. Do not waste your time or energy getting the insurance. There is the ease of it being online but there is no human assistance. No one to call. I even emailed and nothing, no response. The cost was cheap but in the end, I lost all my stuff and I have nothing to show for it.

It's a scam, do not purchase for your flight. I had to cancel my flight into Asheville, NC because Hurricane Hellene flooded the city and my mom live near Chimney Rock that was totally wiped out. They denied the trip cancellation and wouldn't provide any refunds on the plane ticket. It's not worth the hassle or the money. Scam all the way.