Allianz Global Assistance Reviews

Had help on which policy best for my trips. Had baggage delay (3 days), took care of claim. Had baggage damage that is being taken care. Very satisfied with Allianz.

In 2014 I scheduled a round-trip flight to Allentown, PA. I became ill with joint pain and swelling over my entire body. I could not sit for long periods of time, difficulty walking and could not lift, even light weight items. I went to the doctor and he performed extensive tests. I had notified the airline and Allianz of my illness and canceled my flight. A representative from Allianz explained the rules and walked me through the process of how to file the claim and the proper paperwork necessary to submit a claim for a refund. He was very nice and I did receive a full refund. I filed my claim on May 5th and I am still dealing with the same illness. I appreciated the no hassle process and the understanding of the rep. I will always use Allianz when I fly again. Thank you so very much for your easy process and especially for the refund.

I had never previously purchased travel insurance until a family member suggested it to me when booking flights for my fiancee and me to travel internationally on our honeymoon. When I became very ill days before the trip, the good news was that getting a reimbursement for our plane tickets was one thing we didn't have to worry too much about. The claim process was straightforward, and after we obtained the necessary documentation from doctors, we submitted our claim and received the reimbursement check without any issues. I'd definitely recommend Allianz travel insurance for any trips of significant expense.

Had vertigo and couldn't attend the concert. Submitted my doctor's note and copy of tickets and received reimbursement promptly and without hassle. I did call for assistance with finding the correct form and received accurate info on the phone. Impressed with great service.

I was traveling with my mother and sister and needed to cancel due to my husband having emergency surgery. The process of canceling my trip was made stress free. The agent was helpful and sympathetic. I would use Allianz over and over. Thank you.

On June 20, 2014, we are flying out of ORD with Delta. Delta had staff communication issues with the flight from ORD to ATL that caused us to miss our flight from ATL to SAO. Delta did not want to take any responsibilities for the delay we experienced. I called Allianz to check on our coverage for the delays. The Allianz's customer service was superb. All the benefits are explained. And we submitted our claims, I was so impressed how easy it was. My questions were answered promptly. I will always travel with Allianz.

This was the first time we've purchased travel insurance. The price was very reasonable for the level of protection provided. When we had a claim, it was paid with only minimal and reasonable documentation required.

Flight was cancelled. They paid for our rooms, toiletries & breakfast. Thanks!

I've never purchased trip insurance before and I'm not sure why I did this time, but I'm glad I did. I was supposed to travel in IND to see family when my wife was diagnosed with lymphoma. I had to cancel the trip. Allianz was very thorough and timely paying my claim. Staff was very polite and email responses were quick. I will not travel again without my trip insurance from Allianz.

One has peace of mind that you do not have to worry if travel plans change due to unforeseen circumstances. Representative are great in assisting you if you have the unfortunate need. Recommend to all to do it for all travel because one can never know what will happen in the future. If something does happen, it makes the decision process easier to go or to cancel.

We were planning a trip in the spring of 2014 and made reservations the previous December. At that time I purchased travel insurance "just in case" since the trip was 6 months away. I was involved in an accident at the end of May and spent 3 weeks in the hospital which prevented us from taking the trip. Although I'm sure I could have received a refund directly from the airline, dealing with Allianz Travel Insurance provided me with a prompt, no-hassle refund.

I have been using Alliance insurance for a few years, and earlier this year, decided to enroll with their yearly plan. I have had two claims in the past few years, which have been processed in a timely manner without superfluous questions. It was straight to the point and easy to follow. The ease of uploading documents online made for a more efficient process as well. The customer service has been excellent every time I was in need of help for more basic questions as well, and I have always been met with courteous service that was offered in the most professional manner, hence my decision to sign up for their yearly deal as well. As such, I would most likely, and have numerous times to other friends and relatives, recommended Allianz as a great way to have peace of mind when traveling the world over, as I do. It is when times are not as good as they would be expected to be, that a great team makes even the toughest moments lighter to bear. And for this, I am grateful to rely on the Allianz team.

Allianz was easy to enroll and when my vacation plans were cancelled due to my husband's illness, the representative was excellent and my refunds very very prompt. I would highly recommend this company and used them again when I finally was able to take the vacation.

In a recent trip to Alaska, our trip was interrupted by a medical emergency of a family member. The team at Allianz was very helpful in making arrangements with health care and travel plans to get home with nursing assistance. I'm grateful for the pleasant experience I had with Allianz, quick response and swift reimbursement.

We had to cancel our trip this past summer due to illness. We filed a claim with this insurance and received a reimbursement for most of the costs of the flights. We will use this insurance again!

My family and I had a horrible experience this past summer. While in MA for my Father's Funeral Services after his sudden passing, we received a call from home that my wife's sister suddenly passed away in her sleep at a young age. One death is a very tough thing to handle, but 2 so close together was devastating for our family. The last thing I needed was a horrible experience in now trying to get home for another Funeral. I can say that my entire experience with Allianz during this horrific time was wonderful. They were caring and when I called they were able to provide me with the exact information I needed to book early flights home and then provided excellent information on how to file my claims, and that excellent service continued when I called a week later just to make sure that all of the info I provided was correct. I thank Allianz for their great service during a tough time.

My husband and I planned to take a 10-day Alaskan cruise/trip with 20 other friends. Six weeks before our trip our only employee quit. We own a business that must be open 24 hours a day so we had to cancel this dream trip. The folks with Allianz were amazing. The entire process was as simple as possible and the customer service was excellent. I hated to cancel the trip, but Allianz took most of the pain out of the process.

I highly recommend Allianz Travel Insurance. I have had to file two claims with them, and they have both been handled in an efficient and professional manner. They offer way more assistance than the airlines offer, and I know that I don't have to worry about things going wrong as long as I am covered by Allianz. Thanks so much!

We rented a car in Europe and had to pay 700 Euros for some small scratches to the rear bumper. I called Allianz and filed a claim. The claim was paid promptly. The people were helpful and pleasant to deal with. I highly recommend them and will certainly use them on our next trip to Europe.

I have purchased insurance with Allianz for my last several flying trips. Several times, I have had to file a claim with them for cancelled flights, etc. Each time I had to call, I was met with professional and caring personnel. They gave me clear instructions on how to file a claim and offered any assistance they could. The claims were processed in a very reasonable amount of time. I would not hesitate to use their service again.

It was necessary for me to cancel a flight due to my travel partner’s medical situation. Staff were helpful and thorough in explaining the process and followed up to assure satisfaction. Excellent service.

I traveled through eleven countries over a period of four months this summer. I procured the insurance primarily to cover any medical expenses as I didn't pack much of value. (Thankfully, I had the iPad borrowed from my son on my person when the thief slipped into my room, stole my Kindle, cash, a debit card and a credit card.) My Kindle was stolen in Lyon, France and I suffered a foot injury when a drunk caballero wearing sharp heeled boots fell on me at a bullfighter festival in Spain. Allianz handled both claims promptly and efficiently. I was very worried about the hospital bill as my Spanish is very elementary and I was clueless what I might be charged or whether the hospital would timely submit appropriate documentation as I had no idea how to ask them for a discharge summary. When I tried, they just waved me away! The customer service representatives at Allianz were thoughtful and professional. I have advised everyone I have talked with planning to travel to buy Allianz insurance since and plan to include it in Tips on my travel blog.

I was on a cruise to Alaska and my sister, who had been ill with cancer, developed an infection and was not doing well. I had trip insurance through Allianz and they paid for my air fare from Juneau to Seattle, my overnight stay in Seattle, my cab fares to the hotel and airport, my flights to St. Louis where my sister was in the hospital. I also was reimbursed for the missed days of my cruise. They were exceptional to deal with and quick to settle my claim. I use them every time I travel now.

We have used Allianz to insure many planned trips. This past June we had occasion to file a claim. An injury to my shoulder required immediate surgery. I filed a claim for a trip we had to cancel to Iceland. This was several weeks before the trip was to depart. Allianz reimbursed me the full amount I had paid for this trip. I will never be without their coverage on any future trips.

Claim forms were easy to use and staff members that we spoke with were very helpful in clarifying any issues we may have had. A disposition was made quickly and all concerned received payment promptly. We have used the service since and will continue to do so on all of our trips.

I was very pleased with the way Allianz handled our request for the refund of airline tickets for my wife and me following my wife's accident and her doctor's insistence that she not fly to California. Allianz was thorough, but reasonable and fair and helpful.

I was very happy I purchased a pkg from this company. The airlines cancelled my connecting flight three hours after sitting in the airport due to weather conditions. I had to take three trains to get to my destination which very costly... This company reimbursed me for this and I was very grateful. The procedure was simple and quick for and easy to understand. They reimbursed me for all the train costs, plus extras if I had any.

I travel overseas to visit family every couple of years so I look for best value travel insurance and do lots of comparisons; I do recommend Allianz Global Assistance Travel Insurance. I don't usually have claims, but on my last trip during a stopover in Amsterdam I had a bad fall and broke some ribs and hurt my back. My friends took me to the local hospital, but there is not much they can do for rib injuries other than give you high doses of pain killers. I had to travel on to my final destination after two days, where I spent seven weeks before returning home. Within a week I made a claim for reimbursement of my medical expenses. The client services staff were very polite and efficient. I called once to inquire into the status of my claim and I received the reimbursement in about a month. I am very happy with the quality and value of this company's travel insurance.

Allianz very courteous and empathetic on telephone. Agent was helpful in explaining coverage and paperwork needed to file claim. Options to use online, FAX, or mail forms made process convenient. Found processing time and final outcome very satisfactory.

Allianz was very helpful and speedy with reviewing and paying my claim for interrupted travel.

When my flight was cancelled due to bad weather, the airline provided me with a voucher for a nearby motel. The van from that motel never arrived so I had to book and pay for a night in another motel. I claimed reimbursement from Allianz and with complete cooperation from a customer service representative upon providing documentation - was rapidly reimbursed.

I had never purchased travel insurance before. At the time I booked the trip, my daughter's and my renewed passports were not back, so I purchased the insurance to hedge my bets. The passports arrived promptly. What I had not counted on was the rash of flight cancellations related to an airline merger. On our short (5 day) trip, we got stuck overnight in Philadelphia. The airline voucher did not cover the full amount of the hotel. The Allianz travel insurance covered our unplanned costs. What impressed me most, though, was how very efficiently my policy paid. I will definitely purchase travel insurance from Allianz in the future. It's a great value for peace of mind.

No hassles, quick payment. Satisfied.

Thank you thank you. My mother is 95 years old and it is always a challenge to know whether or not she will be able to travel. She made her reservation well in advance of the event but by the time her travel date arrived, she was not well enough to travel. We had the insurance in place and it was so easy to recoup her travel money. Thank you, Allianz.

The website instructions and automated process could not have been easier to understand and comply with. The check came promptly and I was able to check status online in the interim. I would recommend.

We had an extremely positive experience with Allianz. My husband was sick mid-trip, missed a tour, and had to visit an emergency clinic. The claim was confusing because we also had missed flights that required extra expenses that was not related to the illness. A representative helped me sort everything out, submitted the claims for me, and resolved the matter within a very sort time. We received a reimbursement for costs within a few days. It was the most pleasant experience I could hope for. We will be using them again for an upcoming trip.

The overall experience was good, but it took a bit longer than expected to achieve closure. The e-mail Q&As process was excellent. I received responses promptly. Satisfactory outcome.

First, I was pleased with the low cost of the premium for our trip policy. When we ran into several snags and delays on our trip home, I was dreading having to "try to deal with the insurance." To my very pleasant surprise, I made one call to Allianz, was assured our issues were covered by our policy, and then very easy submitted our claim online. We received payment in a very reasonable amount of time after that. I couldn't believe how easy it was, and absolutely no hassle! My only regret is that we didn't spend the time to study the limits of the policy ahead of time- we really went out of our way to choose the less expensive (and far less convenient) options for hotels, etc., when in fact our policy would have covered much more than we spent. Our fault for not looking into it ahead of time, and not being more prepared! We will always purchase Allianz Travel Insurance from now on!

My husband and I booked a trip to Hawaii and purchased insurance as we had just found out we were pregnant and thought this would be a good idea just in case there were any issues that came up that would cause us to cancel our trip. Not long after that purchase, I flew to California on a work trip. During my flight there and back, I experienced severe nausea and vomiting. It was miserable and I had not had any of this throughout the pregnancy at all. I visited my doctor when I returned and he told me that due to this I should not be flying by any means as my body was not responding to the high altitude well.

DO NOT TOUCH ALLIANZ GLOBAL ASSISTANCE WITH A BARGE POLE. They are just a bunch of robbers that take your money and WILL NOT PAY OUT!! I was sold this cancellation insurance by KLM airlines. I did not know who I was insured with and at NO TIME did I receive an insurance schedule or policy by email or otherwise!!

Great customer experience. I explained what happen with my flight. They walk me step by step on what to do on the phone and email. I was very happy that they was able to help me get some of my money back for the extra expenditures. This was worth the extra money to buy insurance. You never know what will happen with Mother Nature.

From the moment I contacted Allianz until the moment my claim was closed, everyone was professional and everything was very smooth. You now have a client for life!

I do fly from time to time inside and to abroad with different airlines, and I never ever before have bought an insurance protection policy, until now and it was worth it!! When I booked my trip for an unknown reason I did add the protection plan, even my wife said to me it's a waste of money, and my idea was to cancel it before the trip. So went abroad and the night before we were coming back, my Mother-in-law was sent to the hospital (she passed in the same hospital a few weeks later), so I called the airline and then the insurance company which happen to be Allianz Global assistance.

Allianz was very prompt with sending us reimbursement for an emergency medical expense. They answered our questions professionally and made the experience as easy as possible.

We have used Allianz on many different trips. I find their rates reasonable and their customer service very helpful and informative. On this one particular instance I used their service for my entry fees into a triathlon. The week before the race I had a medical procedure which kept me from participating. After submitting my paperwork I had a full refund for my entry fees within three weeks. The refund process is very easy. The company kept me updated on my refund status along the way. We are going on a trip next August and are going to use Allianz again for our trip insurance.

This summer I traveled to Paris, France and five cities in Morocco on a trip of a lifetime to celebrate my recent retirement. My suitcase was lost by the airline for eleven of the fourteen days I was away. I refused to let this spoil my adventure. Other tour participants could not believe how well I was able to handle this and still enjoy my travels. I knew I had Allianz insurance and replacement clothing would be covered. I purchased and wore the Moroccan djellaba (a traditional kaftan style long dress with hood). The Moroccans embraced me for dressing like them (probably even more so, since it was Ramadan) and many wanted to take photos with me. It was the best vacation, in spite of the missing luggage. When I returned to the US I filed my claim with Allianz and they processed it immediately and included the transaction fees which I hadn't realized were also covered. I will never travel without Allianz.

For a train trip from Iowa to Denver, I purchased trip insurance from Allianz. The train arrived 8 hours late, with the conductor announcing that they were down to 1 engine so were unable to go normal speed. After submitting receipts from the train, Allianz sent me a check for the full amount of coverage. I appreciated the succinct and professional way they handled my claim and would strongly recommend Allianz.

We always take insurance but up to this time never had to use it. However, when I became ill and couldn't go on our scheduled cruise, our Travel Agent contacted Allianz and they in turn contacted me with the info to file a claim. They contacted me several times to remind me that I had a claim, which I appreciated greatly. It was each to do, once the paperwork was completed we received a refund in a timely manner. Agents were helpful and professional.

When our trip had to be cancelled because of a disabling accident for one of the party, Allianz quickly expressed regret that the trip had to be cancelled and assured me that the claims process would be easy and quick. It was.

Your company was fair and thorough in dealing with my situation. I was very pleased. Very efficient and polite. I was reimbursed promptly which seemed like a miracle to me. I would recommend your company to others especially seniors. I will use you in my future travels.

We had to cancel our two week trip to Italy due to a death in the family. The insurance we purchased from Allianz covered our costs completely, efficiently and quickly. It was the first time we had purchased trip protection insurance, but because of our experience it will not be the last. Thank you.

I have nothing but positive comments to make about Allianz Global. My best friends and myself, purchased tickets to see Cher in concert, in Vegas back in May. I got deathly ill and could not make the concert, and had to fly home, ill the next morning. I had purchased insurance protection just in case something happened and the wonderful people with this company refunded my ticket after hearing my story.

I had a great experience with your company, always helpful. I would use them again.

Wonderful service and quick reply. Thank you.

We had to cancel part of our European vacation due to a death in the family. Allianz was our travel insurance coverage for this trip. Allianz was considerate, very helpful, and prompt in all matters concerning our claim. I would highly recommend them to anyone and will also use their services again. Almost 10 years ago, we were to leave on a trip to Europe and had to cancel the day before due to an illness in the family. This is what sold us on using Allianz, and we have used them for every trip since then.

I have always been skeptical about buying travel insurance but for a quickly planned international trip I thought why not? The price was only $130 which was less than 10% of what I was paying for my tickets so it was a no-brainer. As luck would have it, the first leg of my journey got a delay and I had to switch flights to go to a different airport and so on. All in all I had a taxi cab fare and baggage fees to pay for. After my trip, I submitted my claim online (super, super easy) - took all of 10 minutes. Then I was done, got my refund money in the mail. Will be sure to buy this insurance again next time.

Upon arrival from a long flight originating in London, UK, inclement weather in the Houston area initially delayed our flight to McAllen, TX. After waiting in airport until late in the night (about 12 am), all flights were cancelled due to inclement weather conditions. There were no blankets or area to rest in the airport, having been advised a location would be set up. It was very cold in the airport and there were minimal personnel to assist air passengers in distress or discomfort. I called Allianz # and was advised I could rent a car and drive the 7 hours to our home in McAllen. Hence, that is what we did, exhausted and cold from the long trip and inclement weather. We did not have access to our luggage since it was stowed in the airport awaiting departure for the planned flight. Thank you for assisting us in our precarious dilemma. Nearly all the car rental agencies were out of vehicles to rent at that hour also. We will most definitely ALWAYS procure this insurance service as a precautionary measure prior to traveling a great distance!

I travel frequently and would always include Allianz Insurance when I make a booking. Their staff is the best in the business. There for you 24/7. Don't leave home without them.

On May 7, 2014, I suffered a heart attack, which required that I delay a long planned trip to Europe. My doctors permitted me to go for the last part of the planned trip (We went to commemorate our 51st wedding anniversary and my 85th birthday). I filed a claim for the air fare and rail portions of the trip, which claim was very expeditiously and politely handled.

I just suffered the loss of my sister passing & couldn't keep my travel plans. This was unexpected but because of your program I was able to receive a full refund.

Our flight was cancelled and we had to stay an additional day at our location. Alliance paid for our expenses for the extra day. Their service was good, no hassles and quick. All we had to do is furnish receipts to get reimbursed.

I utilize this insurance company with EVERY flight I take with my company, and here recently, that seems to be almost every week. I have had to utilize my insurance a few times due to delayed travel, lost/damaged luggage, and cancelled flights.... Each and every time, the claims process has been seamless, fast, and professional... I ALWAYS feel like I am getting a great value when I add insurance to my Delta Airlines ticket purchase.

When my husband became extremely ill, a few weeks before the HITS race I had registered for, I was so relieved to realize that I had purchased the Registration Protector policy. When I registered for the race, it was offered through Active.com. This was the first race I've registered for that offered that protection, and I thought you never know, may as well. The cost was extremely reasonable. In the end, that $7 paid off in a big way since my entire registration fee of $265.13 was refunded when I was unable to travel to the race venue because of my husband's serious illness. The claim process was easy and the payment was prompt. My husband has since recovered and I completed another race later in the season. Thank you Active, HITS and Allianz for offering this protection! We all hope to never need it, but when we do, it's a Godsend.

It is TRUE 5-STAR experience with Allianz, exceptional coverage, customer service and speedy claim processing. 1st Star - Ease of getting a policy. 2nd Star - Policy clarity and variety of options. 3rd star - excellent customer service, thorough knowledge and well trained. 4th Star - Ease of claim process. 5th Star - Claim processing - Fast timelines. I had frequent international travel last year. Every time I took Allianz policy and strongly recommend going with Allianz any time for Travel Insurance.

Trip cancellation due to family member illness. Very pleased with your service - prompt, professional, friendly. My personal special thanks to your agent, Anna.

I have used Allianz, even before the name change. It gives me and my wife peace of mind. Never know when there will be a train wreck. Last May 2014 we lost a piece of luggage on the Greek Island of Santorini. It was a small backpack, not very valuable, but it had my medication in it. I was able to hire someone to take it to the next ferry for Athens and our tour guide picked it up and delivered it to the hotel. Allianz paid for the expenses related to backpack return. I was pleased.

Had a medical emergency and was able to get all $1700 refunded for airline tix.

Last year I planned a trip for our family for my daughter's graduation from college. We were going to take a dream trip to New York and then a Bermuda cruise. We would also be celebrating my son's birthday and our anniversary. I had booked the trip through cruise.com and for the first time I chose to include travel insurance. We had always just hoped for the best and had been lucky. This time I decided it would be better to have protection. I'm so glad we did. About 6 weeks before our planned departure, we received horrible news that my mother was dying from stage 4 colon cancer.

I have been using Allianz for a number of years. I also have had my colleagues use it. I hoped I would never need to find out how well their benefits worked, but I did while traveling in Europe. I got some car damage in a parking lot and the rental car company charged my CC. I submitted a claim to Allianz and was reimbursed with few questions asked and minimal paperwork. I continue to use them and especially will for international travel.

Refused reimbursement of $1180 airfare. My son Tony experienced chest pain. Thought it was a heart attack. Turned out it was anxiety attack. Couldn't fly out as scheduled with me. I had Allianz insurance coverage. $123 policy worthless. Beware of this co. Refused my claim!

Allianz Travel Insurance is a TOTAL RIPOFF!!! I have been purchasing this additional add on for years and years, just for a little added peace of mind. During my last trip out of the country I needed emergency dental work done. Trust me, if it wasn't an emergency I would have waited to get back to the States instead of using a Honduras dental practice. Filed a $600.00 claim, not a big dollar amount and filled out all the paperwork, submitted all the paperwork I received from the doctor and then was completely blown off by Allianz. Total run around, transfers to one place then another hours spent on the phone and getting nowhere with my simple and inexpensive claim. This place it total **! What a rip off!

This company is a scam. I'm not writing the whole story - trip cancelled, bags delayed and they won't pay a dime. Scumbags, scam scam scam!

They were great when my flight was canceled due to an ice storm. It was the 3 day that I was finally able to get a flight home. They paid for my hotel room and all my food for 2 days. When I 1st called them when the flight was canceled they told me what to do and started the paperwork for me to be reimbursed for the delay of my flight. They were all so nice about everything. I was reimbursing in a timely manner. I recommend them and use them all the time.

We have a travel insurance policy with Allianz to cover airfare and hotel. My husband had to have emergency surgery and we couldn't take our trip in July. Our doctor filled out all of the required paperwork and I have submitted numerous documents. I have been getting the runaround for months-they just keep saying that they are reviewing the documents. I have called them at least 5 times and keep getting a different answer. I Would NEVER use this company again.

If I could give Allianz Global Assistance ten stars out of five I would. My daughter got a serious leg infection while traveling in remote Northern Thailand. Allianz contacted the best nearby hospital in Chiang Mai, arranged to send an ambulance on a seven-hour trip to get her, kept me in direct touch with the medical staff that was treating her, paid all her hospital expenses for a six-day stay, paid for my ticket from the US to come be at her side in the hospital, and were readily available by phone to help with travel arrangements and all sorts of problem-solving. I just can't say enough good things about the claim service. I'm generally not a fan of insurance companies, but I've never had as positive an experience as this one, when I REALLY needed the help in a foreign country. Thank You!!

I was so utterly disgusted with the cover I received from Allianz. Whilst being away my handbag was stolen. I lodged a claim, sending ALL relevant documentation, and having them send me emails and messages saying they had received it only to find out four months later they had lost everything I sent!!! The service was disgraceful. It is not my fault you lost my documentation so how dare you turn it back on me saying you can’t accept my claim!!! Also my flight home was delayed due to aircraft rotation. I obtained a letter from Emirates but again Allianz don't cover aircraft delay meaning the hotel accommodation I booked was also my expense. I would never ever recommend this company to anyone. Your customer service providers were so rude and disrespectful and the product you offer is a complete joke. Not only is it upsetting to be robbed but to also find out the cover you pay for doesn't actually cover you is the biggest upset of all. Thanks for absolutely nothing Allianz. I can only hope others don't make my sane mistake by taking their insurance out with you...

Brief summary of events: Purchased "cancel for any reason" policy through local AAA office for European Danube cruise through Viking Cruise lines. The price for this policy was $538 (7 day cruise) and included "Trip Cancellation and Interruption Protection". Due to the worst flooding in over 100 years on the Danube, the ship cruised only 2 days out of 7. The rest of the time, the ship was stuck in a safe harbor. We were bussed to a few locales, and others were canceled. Trip Interruption, right? Not according to Allianz. Since there was no "complete cessation of services for at least 24 consecutive hours", there was no trip interruption. In other words, since Viking kept feeding us, and let us sleep on board, there was no trip interruption.

This is a well known company that purports to protect you when you buy a policy. Unfortunately, the company, in our experience, does not do what they claim. They did not accept collect calls from China. They did not offer to help when my wife became ill. They tell you to do what you need to do, and save receipts. They did not offer to get us a flight home, when we needed to return to the states because of medical emergency. They did not even have a working fax machine to accept the many pages of proof of illness and expense. They did not pay claims (even partially) in 10 days (claimed they were very busy). Did not pay all of the expenses submitted (i.e. ride from airport to home, as they said very sick person could have taken a bus or something). Did not pay for the taxes and surcharges from airline for flights and changes. Best suggestion, be very careful if you deal with this company

We had an awkward experience with my wife breaking her arm just a couple of weeks before departure. We were very satisfied with the review and refund for her trip expenses since it would have been painful and uncomfortable for her to go on the trip. The policy did what insurance should - cover unexpected/uncontrollable circumstances.

DO NOT EVER PURCHASE FROM THIS COMPANY. While I was visiting family in New York, my grandfather got very sick and subsequently died so I cancelled my flight so I could stay for the funeral. I had purchased travel insurance because I have had bad experiences with having to cancel flights in the past and getting screwed with cancellation and change fees. So I was so relieved that this time when an emergency came up, I had thought ahead to purchase insurance. Instead, right after my grandfather’s death I had to run around tracking down doctors to get numerous forms filled out and submitted to the claim. Finally, I submitted all of my information and waited for a response.

I actually had to make a small claim when a dental crown broke. Not a hitch or a glitch. Prompt reimbursement and I would do it again - the purchase of the policy not the dental work. :)

Refund was swiftly processed by Allianz. Would highly recommend always getting insurance.

My husband and I booked a trip to Alaska. Air tickets were non-refundable. Shortly after Christmas, our daughter informed us that she was expecting a baby a week after we were to return. Babies arrive on their schedule; no way this Grandma was going to risk the chance of being so far away. No question about postponing this trip for another summer.

We were more than pleased with the service, response and general attention given to our claim. Excellent in every respect. Thank you for the excellent management and care of our claim.

I was very impressed at the speedy turn around of the reimbursement, and the customer device was very very friendly and knowledgeable.

I became very sick right before my flight and had little time or energy to get much done. However, I still had time after recovering to submit my documents to Allianz and get a full refund. To be frank - getting my money back was not something I expected, but I am very happy I bought Allianz insurance.

We do a fair amount of traveling and for the past several years have always bought insurance for the trips. Many of the trips take us overseas. This spring, for the first time ever, we had to cancel a long planned trip, crossing the Atlantic by ship and touring Spain, France and Italy by car before returning by air. My experience with Allianz could not have been better. Their forms requesting information/documents were very clear and after complying with them, there was not a single question on any item. I was kept up to date regularly and, thus, knew where the process stood. The settlement came quickly and compensated us for all the expenses we had purchased coverage for. I am very satisfied and will use Allianz again.

My husband was treated for a serious cancer in 2012. We were excited and hopeful that we could enjoy a first trip to Los Cabos after he was in remission. We learned that the cancer recurred and our plans for Los Cabos were dashed. But being able to recover some portion of our trip because we had purchased insurance through Allianz helped a bit. Some of the communication could have been better but on whole we were very pleased.

I am so satisfied with your job. Thank you ALL! Great Service! Good job!

Claim handled promptly and efficiently. Forms and required data easy to provide.

I had a few confusing moments about what paperwork was needed to complete my claim. Once all of the necessary paperwork was submitted, my claim was reviewed and completed quickly.

Reliable and easy to modify the policy as needed.

Allianz travel insurance is worth your time and small fee to purchase. A couple days before my trip, I came down with flu and couldn't travel. For a doctor note and sent to Allianz with the claim form. I was sent a refund for price of my ticket. Although I had to submit claim form twice, I was refunded promptly and overall had excellent experience. Thank you Allianz Travel insurance.

Straight forward process online. Contacted rep by phone. Professional, knowledgeable, and answered all my questions and concerns. Quick review and settlement. Would highly recommend Allianz to friends and family.

Has booked trip to Cuba with Temple B'nat Israel. Injured my foot and had difficulty with walking. Cuba trip involved more walking than I was able to do so my Wife and I canceled.

I had to cancel my June 2013 flight to Canada due to family illness. Had sent three emails after Alaska Airlines re-booked same flight for June 18-25 2014. After three emails, called Allianz and reps were very understanding and finally got confirmation from your office. I always buy Allianz on my flights. My conclusion is emails do not work well; but your 24 hour service reps are excellent.

We were delayed going to our vacation in Mexico due to mechanical problems with the plane. We were also delayed coming home because of weather. The Allianz representative I spoke with, prior to making our claim, was helpful and informative. With the information he provided I was able to submit my claim, and Allianz made a timely payment.

Allianz Travel Insurance--I have already recommended it to my friends who travel. We took out a policy in October 2013 for flights in February 2014 to Honduras on a medical mission. A huge storm crossed the country the week of February 11-14, 2014, thousands of flights were canceled, changed, etc. We originally had booked on Delta through Atlanta and everything was canceled. We could not reach Delta to change our flights, as thousands of others were trying to do the same. We re-booked ourselves on United for over $300 more per ticket than originally. On our return, I sent all the information to Allianz and they paid the difference in the original and new flights. It was a huge thing for us. They will be the only travel insurance company we will use from now on.

You DID a great job. Son-in-law developed cancer, got very sick and you paid off when we had to cancel with minimal paperwork hassle.

We were stuck in Chicago for 2 days and ended up flying through MSP then Rhinelander and renting a car to complete our trip to our mother’s funeral. We were reimbursed for a day of rental each which was about 3/4 of the rental. It was an easy claim to send in with a fairly prompt pay-out.

I became ill a couple weeks before my scheduled trip. I was hospitalized and had to have cardiac conversion. I contacted Allianz after I cancelled my flight. They were very helpful with the paperwork I had to complete to receive my refund. I was unable to travel due to a medical condition. It took some time and I wasn't contacted by Allianz again, but a couple months later I received a full refund check in the mail.

There was a lot of paperwork. However, the company was very good about dealing with the issue very quickly. We received our money and we were very happy. I am using this insurance on my next trip.

Luggage destroyed by Delta - The customer service was prompt, polite, and very satisfactory.

My flight was turned back due to thunderstorms and I had to spend a night in the connecting city. I had expenses for a hotel room and allianz reimbursed me for those expenses without any questions. The check came almost immediately after my claim was processed.

Initially, I was a bit unhappy with the service, as my father had filed a connected claim which had been satisfied, and Allianz was prompting me for more information. When I called to inquire, the first woman indicated that she couldn't even begin to look into this for at least another 10 days, which didn't make any sense, so I asked to speak with her manager. Upon speaking with her manager, she immediately was able to figure out the issue, saw that the claims had been linked since my last phone call, and I received my claim check within a few days.

There are so many factors that can unexpectedly upset flying plans. It is good to have a safeguard like Allianz to safeguard against losses when flights are delayed or cancelled.

I think Allianz honored their obligations fully and timely. I submitted a claim and received a check within 7-10 days. They were easy to get on the phone. They also considered a letter where I detailed my reasons for filing a claim, which might have been considered "untimely." Overall I am fully satisfied.

I purchased a travel insurance policy for myself and another one for my wife to cover a trip to see my ailing grandmother. Honestly, I got the policy because there was a chance she could pass away while I was visiting and I would have to extend my stay. Unfortunately, this was exactly what happened. The airline charged me for the difference in fare when I changed my ticket, along with exorbitant change fees. They completely refused to provide any consideration despite the extenuating circumstances.

Had to cancel airfare due to illness in travel companion. Refund was prompt and efficient.

I must say first that I would recommend this company to anyone seeking travel insurance. The service I had was excellent on the phone and the website claims process simple. When it became obvious that I would have to make a claim I expected to get a lot of questions as even I had doubts that the policy would cover the particular circumstances I was facing. I called and the person on the phone quickly told me that the circumstances were covered. She told me what documentation I would need to support the claim and exactly how to get the claim submitted.

I submitted my claim online after having cancelled family vacation trip to Dominican Rep. After I had had no updates for 2 or 3 weeks I spoke to cust rep on the phone and she was very helpful - she specified exactly what documents are missing and after supplying those I received my payment quite soon.

Experienced declining health of a family member causing me to change travel date. Having purchase the insurance, as a result, I was able to get a refund of the ticket purchased.

Thank you for making the process easy and fast.

We were unable to use our airline tickets to and from Connecticut due to my husband's illness. People we spoke to at the firm were courteous, and helpful. We did get a refund from Jet Blue the airline. It was a partial refund, the remainder we can use within a year towards a flight. This is the policy of the airline Jet Blue.

In today's world, I did not expect to actually be reimbursed for the airline ticket I could not use because I had to book an earlier flight that originally planned in order to be with my Mother during her last hours. Allianz stood by their claim and reimbursed me for my original flight ticket in full. I would recommend them to anyone needing to travel when the circumstances are a little uncertain. Thank you Allianz.

Great results and fair, but followup from Allianz is poor. I had to make all the contacts and when they wanted more information, I was never notified.

Before I could write this glowing review of Allianz, I had to write them to send back two checks of $300--a refund for me and my husband for a trip we were unable to take because of my illness. And because of that illness, I was very behind in explaining that since the airline had already refunded my fair, Allianze owed me nothing! But the fact that Alianz refund my fare without question was a wonderful example of the care I received. Most insurance companies have a reputation of screwing their customers to a dungeon wall, not of letting it go. I am grateful that for once an insurance firm almost cheated itself! A refreshing example of good business practice.

I have had to cancel two trips due to different emergencies and both times I was able to be reimbursed the airfare in a timely manner. One trip I had already flown one way but had to return for an emergency. Not only did they help me find a flight quickly, they then sent me the forms already filled out. I just had to update some information quickly and fax it back. Worth every penny!

My wife and I were looking forward to a trip to Alaska in February, 2014. The trip had been booked through AAA and we signed up for their Allianz insurance. In late December, 2013, my wife's mother became very ill and we feared she would die. There were several hospitalizations, then a long recovery in a rehabilitation hospital. We were forced to forego our Alaska trip. After my wife's mother recovered (thankfully) and things settled down, we submitted a claim to cover our costs. The claim included details of the costs and my wife's mother's illness. I was expecting a long wait, requests for more information, additional hassle and a small reimbursement. I was quite surprised when I received an acknowledgement of receipt, as promised, within days of submitting the claim. Within a very short time, I received notice that our claim had been accepted and we would be receiving a check shortly. After a few more days my wife and I each received a check which covered almost our entire loss. The process was quick, easy and enjoyable. I would conclude by saying that our experience was WONDERFUL!

I developed pneumonia shortly after booking my flight. My husband logged into the website, printed out the claim form and I had my doctor complete and submit the form. I had my airfare reimbursement check within less than 1 week. I would highly recommend Allianz Global Assistance USA to anyone purchasing airline tickets.

My experience with Allianz in handling my trip cancellation policy was top notch. I talked with multiple representatives who handled my concerns in a professional, personal manner and all really promptly. I was not the easiest most pleasant client they have ever dealt with and they handled my concerns perfectly and even followed up when I was slow submitting my claim! I would definitely use Allianz again If I needed trip insurance.

I have used Allianz several times when I have traveled out of the country. I found the prices to be the most competitive and their application online was easy to complete. I had one claim and they paid it. Making a claim was simple, and with verification, the claim was paid promptly.

I purchased travel insurance for a vacation flight for both my wife & I. Unfortunately, we had to cancel due to a health issue. Allianz Global Assistance was very prompt & helpful with filing our claim. After completing and submitting the required documentation, I received a check within the prescribed time frame for the entire cost of our plane tickets. We were very satisfied with their service and did not get the "hassle" one sometimes expects from insurance claims. Good job Allianz!!!

I took out the policy for a trip to South America. I was seriously injured and could not go and had to file to get my money back through Allianz Global. They were very helpful, and the refund came when they said it would. I was very pleased with the whole process. Thank you.

Trip with Mother Rescued. Mother fell and broke her ribs, and needed 24/7 care. Glad I was there and glad I have travel insurance. I had to change my outbound flight date. Allianz took care of it. They helped me every step of the way. I'd be glad to recommend them.

We needed to cancel because my sister broke her shoulder and was under DR. care as well as PT. We hope to enjoy a trip next year.

For once, a company that promises something, actually came through. I bought the trip protection and unfortunately, due to my father's passing, I had to cancel my trip. Allianz made the process so simple. I simply uploaded the necessary documents and a short while later, they refunded my airfare. Thanks to Allianz, I was not let down!

Last winter we purchased an Allianz travel insurance policy for a round trip to Milan, Italy. Unfortunately while in Paris, France, my wife became very ill and we had to come back from Paris instead of Milan. We got reimbursed for the flight change charges, and also for the 20% of hospital and other medical expenses not covered by our supplementary medical insurance. Due to the nature of her illness (pulmonary embolism due to DVT), we had to buy a business class ticket for her. Alas, this claim was denied. Overall, I still think that Allianz is a very good buy, and highly recommend it.

Allianz was very easy to work with. Their employees were knowledgeable and polite. When making reservations for my trip, I used AAA. AAA would not do business with a company that was not reputable.

1st time claiming anything. I was treated with respect and courtesy.

I was very happy that our claim was handled in a very efficient and timely manner. Everything went according to the outlined coverage and customer service was very helpful and courteous. And all this at a very reasonable rate for trip insurance.

In September 2013, my wife had what appeared to be an emergency medical problem while visiting Canada which resulted in two ER admissions, a 50-mile ambulance trip and attendance by several doctors. After many anxious hours, she was diagnosed with a much milder ailment than was anticipated and was released. When I contacted Allianz, I was most impressed with the professional way the incident was handled and in the end my out of pocket expenses were minimal, all because we had annual travel insurance with Allianz.

I have had to cancel my and my daughter's flight when she became ill with pneumonia. She had to be hospitalized and we could not keep our intended flight plans. When I called Allianz, I received extremely courteous service that was above and beyond anything that I have yet to experience. She was not only genuinely caring but she took the time to make sure that everything was completed and confirmed. I received the refund within two weeks and I could not have been more satisfied. I will always purchase this flight insurance and know that if anything untoward occurs that I will have the best outcome imaginable. Thank you.

I was very happy with how you handled my claim. It was resolved within a month.

We were unfortunate to have to cancel our flights to LA this past winter due to a serious health scare with my husband. The agent was extremely helpful and supportive. The paperwork was sent and with one follow up phone call, our claim was settled right then and there. I couldn't have asked for better service.

In February, my husband and I were in Puerto Rico on business when my mother became very ill. We were not able to get a flight home on our original airline and had to buy tickets on another airline. It was quite expensive since it was the same day flight home. We had to spend $1,100 to fly home to be with my mother. Lucky for us we had taken trip insurance from Allianz and were refunded the total amount within a reasonable amount of time. I would recommend this insurance since our experience was so very positive.

Upon the death of my mother, it became necessary to cancel my flight and reschedule another one. Allianz Global was very understanding, and did not put me through any unnecessary "red-tape" at a time that I needed their help. Thank you for your service. I will recommend them and continue to keep my travel plans covered by Allianz.

Cancelled trip due to medical issues.

Allianz Global Assistance was very helpful in getting my refund back for a trip I had to cancel due to my husband suffering a massive stroke 2 days before our trip.

Very easy and efficient process with quick turnaround. Much appreciated given fact, we were sad we had to cancel trip due to husband's brain injury which was a result of a ladder collapsing with him on it.

The company handled my claim fairly but I was disappointed it took twice as long as the instructions said it would.

I broke a dental bridge while vacationing in Belize. I didn't realize until I got back home & looked at the travel insurance policy that emergency dental was covered under the policy. I submitted a claim & was very surprised at the prompt settling of the claim by Allianz. I was very impressed & will always make sure that I buy the travel insurance in the future.

I purchased ins for a flight in Feb 2014. There was a SNOW storms that caused a state of emergency in NC, our fight was canceled and we couldn't get to airport anyway. I filed online and followed up a few weeks later. After talking through the claim with a rep, she was able to obtain approval for our claim.

My family was reimbursed airfare because we were not able to travel because I became ill shortly before our trip. The forms were clear and user friendly. The reimbursement checks came pretty quickly too. I will definitely buy their travel insurance again. Thank you.

My flight home was delayed by over 6 hours, causing us to rack up a nice bill eating airport food and scheduling a new ride home from the airport at 1 in the morning. I was bummed about the extra few hundred dollars and wasted time the delay caused until I realized it may be covered under the travel insurance we purchased. The paperwork clearly stated that we were covered for the additional expenses.

I don't travel without insurance for a lot of reasons and never needed it until recently. We got stuck overnight in Ft. Lauderdale. The agent who answered my call was very helpful. The claims procedure was pretty painless. I advise all my travelling family and friends to purchase insurance.

I had to put in a claim for a trip I had in Jan-February 2014. Inputting the claim and following the process could not have been easier. I will always use Allianz for all future trips. I have recommended Allianz to friends and family ever since. Allianz stands by their commitment to their customers. Do not change anything. Thank you.

I had unexpected surgery and had to cancel and planned and insured trip planned for February. The process to submit a claim was not difficult and the claim was paid in a reasonable amount of time.

When I purchased my ticket to fly round trip to Texas, I bought Allianz Global Travel Insurance. I bought my ticket three months in advance and because of my age, I thought something might happen before I could take the trip. Little did I know halfway through my trip, I would have emergency surgery requiring eleven days in ICU and three weeks in a skilled nursing facility. My medical insurance covered most of my costs but the skilled nursing facility required a large co-payment. I made claim to Allianz for that part of my medical costs along with my trip cancellation. They paid my entire claim! Their employees were exceptionally courteous and helpful. The entire experience was very positive. I will continue to use them, at the same hoping I never have to make another claim.

It seem like a lot of forms but the phone people were always understanding. The final review after All the paperwork was 7 days and we had the check!

My husband was a passenger in a head-on traffic accident which resulted in 4 broken ribs. He was unable to travel for 6 weeks while he healed, thus preventing us from using our plane tickets. Allianz refunded the cost of our tickets. We will be sure to sign up for insurance for all future flights.

Although our claim for reimbursement of $150 cancellation fee for turning back in our unused miles doesn't seem like much, it sure was worth the cost of a $20 insurance policy from Allianz. I highly recommend purchasing Trip Cancellation Insurance from Allianz. This is the second time we have had a very favorable experience with Allianz and their customer service reps.

The company took care of our needs and they made our lives easier. I would recommend them to all travelers.

I've purchased Allianz Travel Insurance on several occasions and have recently needed to deal with them concerning a flight which, at the last minute, I needed to cancel due to medical reasons. The person I spoke with at Allianz was very cordial, extremely helpful and she guided me through the procedure I needed to follow to receive a cash refund. My refund came in just a few weeks and, overall, it was one of the best insurance contacts I've had, and I say that not just because I received a refund. I will contact Allianz again when I next travel.

Due to delayed surgery and extended recover period, I had to cancel my travel plans. When I contacted Allianz Customer Service, they provided me with all the information required to submit a claim. After submitting, I received a letter advising a decision would be made in 10 business days on my case. At about the 12th day, I called and was informed my claim was reviewed and approved. The check was waiting for a supervisor's signature. The whole process was very painless and smooth. Everyone I spoke to at Allianz was very professional and helpful. I would highly recommend and use again.

My husband and I had scheduled a cruise to South Pacific from Atlanta, Georgia. As always, we planned on purchasing our travel insurance through the cruise line even though over 40 years of travel we have never made a claim. We believe travel insurance is in our estimation one of the most important parts of the trip. Our travel agent suggested we take insurance from Allianz Insurance suggesting if nothing else we would see a huge difference in the cost for the same or better coverage.

I had to cancel reservations due to my son's impending death. The circumstance did not concern United (The uncaring sky's) and I was assessed a $400 penalty for the cancellation. Even after furnishing them with an affidavit from the Dr. they could not care less. But Allianz Global Assistance came through and issued me a settlement check for the $400. Who do think I'll do future business with?

Always the best travel insurance. It is the first thing I do after booking a trip. Immediate service after claims submission!

I submitted a claim after my flight was cancelled due to the snow storm in early 2014, and the whole process was very easy. The staff was helpful when I first called them to outline the process. Once I submitted my claim online, I was granted everything I claimed and mailed a check shortly after submission. I would definitely use them again for future travel insurance needs.

I don't look forward to submitting any claims for insurance. It's usually almost not worth the trouble they put you through. But I was really surprised at how easy this travel insurance was to recoup the cost of the non refundable airfare when I had to cancel my vacation due to an illness in my family. I'd definitely recommend buying it if there are any non refundable costs of a planned trip.

I only recently purchased a policy through a local financial institution. My experience with Allianz was at the beginning of this year. My husband and I booked our first cruise and was set to sail February 9th. Well, he became ill and had to cancel. I had purchased the insurance mainly because my 89 yr old mom is deteriorating and thought she may pass before or during that time. I was completely satisfied with Allianz due to my refund. I thought all was lost!!

In our retirement, we spend winters in Mexico and we began to realize that at our ages "something could happen" while we were out of the country. So we started purchasing Allianz trip insurance. Last winter, "something did happen" to our daughter, and we returned early from Mexico to be with her. Allianz promptly paid the policy limits, which covered almost all of our expenses arising from the trip interruption. The claims process was straightforward, fast and entirely without red tape.

Everyone was very helpful. The process was not complicated. When planning our next vacation, we will definitely be adding trip insurance.

I had never made a travel insurance claim before but when illness sidelined me from an expensive trip, there was no choice. At first I found the process a bit clunky, but once I understood what was required to complete a claim and submitted the proper documents, the process was quite smooth. And I have since bought travel insurance from Allianz for my subsequent trips.

I have been please with my experience with Global Assistance. I spoke on the phone with representatives several times and also ended up filing a claim. Each experience was positive and the representative was interested in providing great customer service. I will use their services again.

I am not sure what prompted me to accept the offer of travel insurance, but it certainly was the right decision. After making travel plans, my husband fell from a ladder in February and was life-flight-ed to the hospital. His recovery is not yet complete in June. A May trip was not possible, and thanks to Allianz who refunded the cost of my airline ticket, I was out only the small cost of the insurance. It was a smart decision to purchase the insurance.

American Airlines cancelled my flight at the last minute, and Allianz was incredibly helpful in getting me a fair amount of reimbursement for it. The employee who helped me on the phone was kind, resourceful, and listened to me without getting impatient. They reviewed my claim quickly and sent the check to my mail with no problems. I recommend Allianz highly.

Had to cancel my vacation to St. Thomas this past ring due to death of brother. I was able to cancel hotel reservation in time and not to be charged. Not able cancel airline tickets to get refund. Allianz representative was very professional and polite on phone and told me exactly how to download claim forms and where to send them. Received refund for unused flight costs quickly. Would recommend this company to anyone!

When I was visiting my family in Virginia for the Christmas holiday, my husband, who was in Florida, became critically ill. I was thankful that I had bought insurance on my flight. I called Allianz and the representative assigned me a claim number and forwarded my call to the airline. I was able to return to Florida the next day, which was New Year's day. I received information and claims forms from Allianz through the internet and filed the necessary paperwork to receive a reimbursement to the limit of my policy. Buying insurance coverage is always a worthwhile investment. Sooner or later, there will come a time when we need help. Thank you Allianz!

I was extremely pleased with the ease of filing my claim for urgent dental care I needed while vacationing in Mexico. Allianz claims representatives were very helpful defining the claim process and guiding me on the information needed. Once all information was received, my claim was quickly approved and paid. I am a very satisfied customer.

Cancellation of a hockey ticket - When I called, the person on the phone was kind, courteous and helpful. He set up my claim for me. The forms were easy to fill out. I had trouble getting the surgeon to fill in the medical form in the time allotted, however my claim was paid before I sent the surgeon's form. I paid for the surgeon to fill in the form but it seems it was not necessary due to the fact I received payment before it was received.

Very fortunate to have Allianz Global Assistance in my recent trip to Honduras, where my rental car was hit while it was parked. At the end, and in a very short period of time, I got paid for all the cost of the accident. I also got paid three months later for the cost of the airplane ticket cancellation due to health problems. I am very happy and satisfied with the all complete team and for the great people who work for this company. I will strongly recommend this excellent insurance company. Thank you.

Great Customer Service.

I was happy with the prompt response to questions and once I submitted the paperwork I received the check quickly. However, I think the insurance is best for once you are on the trip... I was disappointed that I was restricted to travel because of an acute illness with hospitalization so I could not even travel at all and I only received $300.00 for airline ticket. I know that is the coverage but I am not too happy with that.

I was very pleased with Allianz. I had purchased the policy before traveling to Peru primarily because of my husband. Never did I think that I would be the one to have a medical emergency that prevented us from continuing on our journey. We flew from Myrtle Beach to Fort Lauderdale and had a six hour layover before continuing on to Lima, Peru. As the plane descended, I had terrible pain in my ears and by the time we landed, I couldn't hear. When we went to an urgent care clinic in Florida, it was determined that I not only had bulging eardrums, but my blood pressure, which have never been a problem, was dangerously high. The doctor said I would risk rupturing my eardrums if I continue on to Peru, and he would admit me to the hospital if he didn't see my blood pressure go down after giving me medication. He made me lay down for two hours before I was allowed to leave.

Alliance was very courteous and customer service-oriented. They walked me through all I needed to do to submit a claim for a week's delay in receiving my luggage.

Could not have been more pleased with the assistance received from Karla ** for all of the medical issues related to this claim. In short, she was outstanding. She was very knowledgeable, supportive, and helpful in arranging for transportation back to the US. In addition, Maureen **, RN, the nurse supplied by CME, did a great job in escorting us back to the US. She was extremely efficient and knew how to get issues resolved for the smoothest outcome possible under trying circumstances.

I purchased Allianz trip protection prior to taking a cruise in February 2014. I stepped on something while on the trip and had to go to the ship doctor to have it removed. I called Allianz when the cruise was over and opened a claim and to my surprise I was instructed to file the claim with my own insurance first. I did so and it was rejected and then I filed with Allianz and the claim was paid promptly. A month or so later I received a lawyer’s letter saying they had been hired by Allianz to try and recover the amount of the claim from my insurance company and if I received a check I was to sign it over to them and not keep it. This whole scenario took from Feb 15th to June 10th when I received the lawyer’s letter. I do not think anyone has the right to go back to my insurance company and try to collect a claim that was previously rejected. I would also only use an insurance company in the future that is the "first" payer not requiring me to go to my insurance company. After all, the Allianz was expensive and was purchased for protection during the cruise.

Arrived on scheduled 1st class flight. Airline system appears to have stack our bags on the very bottom, resulting in last bags out. Limo fees we're riding for were tardy. One bag upon unpacking was heavily damaged. Allianz has provision for such incidentals however, it must first be sought via originating source. Upon declining of our claim, Allianz assisted. Online feature has me drop on star, as the supporting docs had to be faxed with improvements needed. Otherwise, I recommend the insurance to cover expensive trips.

Allianz's online claim tool was very easy to use and I got my claim within a week. I will definitely use them again.

We experienced excellent service from Allianz for a bereavement travel interruption claim. The claim was handled quickly and communication was pretty good. We received one vague email requesting information but a phone call solved it. Thank you so much.

We were to be in Australia for a month and Thailand for two weeks; a total of a six-week trip. After two weeks in Australia, our brother suffered a severe stroke. We had to leave for home. We could not get a quick flight out of Brisbane, closest international airport to us, so needed to fly to Sydney to begin our international trip home. Aside from losing a wonderful vacation, we were losing a lot of money. The insurance helped to make the financial part less painful. The staff was very efficient and helpful. I highly recommend their service.

I was pleased with the overall outcome but must admit that the communication between the office and me was less than perfect. I had submitted all the necessary forms but kept getting notifications that more was needed. When I called, the only explanation was that it was computer generated and to ignore it. This happened more than once and was concerning thinking that something was missing that would affect the outcome of the claim. Like I said in the beginning, I was pleased with the overall outcome but not the communication.

Had to cancel trip due to a serious accident that prevented my wife from traveling at all. Besides having to wait for the doctors to provide needed forms and having to wait for the process, we received our reimbursement in what I consider a reasonable amount of time. No issues encountered whatsoever. Insurance met its purpose for us. Will do it again next time a big vacation is planned.

Luggage was damaged by the airport and my claim was quickly resolved with Allianz. Next air trip I will definitely buy this insurance.

When making air reservations for my last vacation, Allianz Global Assistance insurance was offered. The premium was so affordable, that I got the insurance for my husband and myself. Little did I know, I would be filing a claim due to illness on my vacation. I was so pleasantly surprised by the way I was treated by the reps on the phone. They could not have been nicer or more helpful in helping me fill out the claim form and answering all my questions. The response to my claim was quick and again, pleasantly surprised that my claim was accepted. I would highly recommend taking out Allianz Global Assistance insurance, it is offered!

The process was easy and though I dragged my feet to get submit the final paperwork, representatives were persistent in reaching out to me via email and snail mail. I eventually submitted and received a reimbursement without much delay.

I was delayed in the Dominican Republic for a day due to storm in Newark, NJ. I called and it was very easy to submit receipts for payment and received my check in about a week. Everyone was wonderful.

My doctor office was amazingly lazy at filling out the form, but the people at Allianz were amazingly patient and worked with me as we went through the motions. The payment returned and we were able to buy new tickets soon.

In early December, while signing up to run a marathon, I noticed the link for Allianz's event insurance. I've never bought insurance for a race, but I figured, why not? Well, the unthinkable did happen, I was badly burned and unable to train for the race. I called Allianz with some questions, and the person I spoke to was both compassionate and helpful. My claim was filed and within a week, I was shocked to find a check in the mail for my reimbursement. Allianz is awesome and I will both recommend it and use it again. Thank you!!

I was very happy with the speed my claim was handled. I have always used Allianz for our travel and for our homeowner's insurance and I recommend them to my friends.

We submitted a claim for lunch when our plane was delayed several hours due to bad weather. In a matter of two or three days, we had a decision and a check followed shortly. Great service!

My Wife and I bought Round trip Tickets from Washington DC's Dulles International Airport to the West Coast on the internet. As I was paying for the tickets by Credit Card, a pop-up add for Allianz asked if I wanted to buy TRIP INSURANCE. I bought the Allianz trip Insurance. When we had to cancel our flight because I had a serious health problem...losing money on cancelled flights were the least of our worries. We supplied our documentation confirming my multiple Doctor Visits and Allianz promptly mailed us our checks. I recommend buying the Allianz Insurance every time you buy a ticket. We plan to do just that. That is also WHY I gave Allianz 5 Stars. No Grief. No Aggravation.

Very pleased with all aspects and delivered as promised.

Got the insurance because my father was very ill and was hoping to see him one more time. He passed away before my trip and had to cancel my trip. I was impressed on how fast the service was to get my check for my refund. Thank you for the prompt service and I have recommended your company to a lot of people.

Each time we've purchased insurance through Allianz, the personnel were extremely friendly and helpful. There was never a claim until this year, when my husband caught a bad cold on board ship and had to see the doctor. He was treated and the bill was charged to our cabin bill. After returning home, I called Allianz on 3/19/14, spoke with Carlos and filed a claim, were given a claim number, and told how to proceed. We received a check dated 4/11/14 for the full amount.