Allianz Global Assistance Reviews

I took out insurance for our European trip and one of my travelers became ill and could not go. Allianz was extremely helpful and it was so easy to submit a claim form and they returned the entire price of the airfare. It is definitely worth taking out insurance through them because you never know what could happen!! I recommend them highly.

I could not have been happier with my experience. After gathering and uploading the documentation for my claim, I waited about 1 week before being informed that a reimbursement check would be sent. THANK YOU!

I had to cancel a trip due to my husbands illness... I submitted the doctors info, and received a full refund promptly. As we are getting older, I will not book a trip without trip protection anymore.

I will not give Allianz even one star. I had to cancel a trip on SATA Airlines to the Azores from June 12th--June 30th because I found out that my daughter had to have spinal fusion surgery on June 22nd, right in the middle of my trip. I received a prompt refund from SATA on my incoming flight to Ponta Delgada because it was a business class ticket.

I purchased 300+ worth of concert tickets and bought their insurance since I was hearing rumors at work I might be getting a promotion so one naturally buys a protection for that amount of concert tickets. I ended up getting a bigger promotion than expected but required for me to relocate to a another area in the state. I called before even trying to file the claim and was told there would be no problem to just fill in a claim form and I would be getting my money back no problem. After 4-5 months of me having to make several calls and talk to 3 different managers and submitting numerous paperwork, my claim finally gets approved and get issued the refund checks.

I had to cancel my trip due to medical issues. They refunded my Plane fair quickly with very little paperwork required. I have already paid for insurance for my next trip.

I purchased the insurance as I was buying Delta tickets for a June 5, 2016, flight into Detroit. The insurance appeared to reimburse you for delays etc. Not only did we have to get off the plane after waiting on the tarmac, it was about another 9 hours before I could get booked on another Delta flight to Detroit. I had a couple of meals during the 9 hours and I paid cash. When Delta landed in Detroit we hit so hard that I had to get medical attention from the Fire Dept in Detroit Airport (who were wonderful by the way).

I am beyond disappointed that an airline like Delta would support a company like Allianz Global Assistance. I purchased travel insurance through them, had to cancel my trip due to a medical reason, I provided them all the documentation they needed (the amount of paperwork was beyond ridiculous) and two months later, my claim is still not resolved. I have written numerous emails and have called over 5 times. No one in that organization can give me a straight answer. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. It is a scam, they do NOT have your best interests in mind.

I purchased two $200+ concert tickets. I purchased insurance for them because that's a big number for concert tickets and anything could happen. Well something did happen. The day of the concert my best friend was murdered. Body found in a pond. She was suppose to go with me. In my devastation there was no way I'd be able to make it. Allianz states in its policy that if your companion dies you could get a refund. Well I submitted all required documents and still received an email that declined my claim request with no explanation. It has to be illegal for them to break their own policy. So disappointed.

I purchased a flight with insurance protection, for the first time, that read it would provide 100% refund should anything happen and I need to cancel. Turns out, I needed to cancel the flight. I call the airline and they cancel the flight with no hesitation, but prior to I ask them will I receive a full refund since I purchased the insurance and the rep stated I would but I needed to call Allianz and cancel the policy since that is where the protection was purchased. He then provided the number for me to call.

I was so pleased with the process & response time. Both were quick & painless. I submitted my information electronically & had a response & check within days. Thank you Allianz!

I am self employed contractor and I had a three day business trip two weeks after the birth of my child. I contacted them via their 1800 Number before I bought the travel insurance and asked if there were complications would it be covered. My wife went 8 days past her due date and there were some complications. She couldn't walk or take care of the baby. The doctor told me that I need to take care of her and stay back if I could. I told her no problem I bought travel insurance. I filed my claim and it was denied on the grounds that there wasn't enough detail. I tracked down the doctor once she got back from vacation and had her provide the details. She literally wrote on it, "For the first week requiring ** to be home." Claim denied a second time.

Cancelled flight due to hospitalization. Notified the company and received a check refund promptly. Instructions were well written. Phone representatives were helpful and professional. Definitely would purchase again and would recommend it to my friends and family. Thank you.

We went to Argentina using American Airlines. Upon returning the local staff of AA did not let me into my returning flight with allegations about my documents were not in order. I was forced to stay in Buenos Aires, Argentina for several extra days up to the moment that the American Embassy placed a stamp in my passport confirming that my documents were OK to fly. I submitted my flight interruption with this company with the hotel expenses only (no cabs, food, anything else). This company declined my claim. First time claiming after years using and I was denied. I did not choose to stay longer and my documents were OK. I do not trust this company anymore.

Fell down, ambulance came, put a bandage on my bloody nose.

Unfortunately I had a mishap (fractured ankle) and was unable to follow through with my Vegas plans but thankfully I purchased the travel insurance (for less than $20!). Easy online process, submitted a couple of forms and the check for the cancelled flight arrived within days! Seriously, that easy!

I will never use this company again! I had a miscarriage and had to have surgery two days prior to my trip. My doctor told me I'd need to rest so I called Allianz to tell them I needed to cancel the hotel that I had purchased through Hotwire. They told me that if I sent in documentation from my physician they would give me a refund. I sent in all the necessary documents and two weeks later received a letter that my claim was denied because my miscarriage was a "prior condition." What if I had wanted to cancel because I just didn't want to go on the trip? The fact that I purchased travel insurance should have easily given me a refund.

I had a plan to go to Mexico and my girlfriend had a medical emergency prior to departure. We claimed for insurance and got denied because her name was not on the policy. I purchased online and there was no disclaimer or disclosure regarding this matter. It was my first purchase with this travel insurance company and very disappointed.

My wife and I purchased a trip to Australia and New Zealand. Between the time we made our final payment my wife became very ill. After many tests, treatments and complications we were advised by our doctors not to take our trip. I called Allianz and was exactly what they needed to process our claim. The information they requested was precisely what I would expect if I were the insurer. Our claimed was paid in full in a timely manner. We have been with Allianz for 6 years and will be with them in the future. They are a quality company. Thank you.

Due to a medically necessary cancellation of my trip, AGA was extremely helpful with completing all necessary paperwork so I was able to get a refund. All personnel was very polite and was there to assist when necessary.

Because of sudden illness in one member of our party of four, we had to cancel a European River Cruise on the day before departure. I called Allianz late in the evening and was very surprised and pleased to speak with a "real" person who handled everything without hesitation, giving me a "customer number" to use for follow up calls to Allianz the next day requesting a trip refund. He also e-mailed forms to me that same evening to begin filling out for processing. We received our full refunds in about one month after making the request. Communication from Allianz was excellent as we were informed as the various steps in the process took place. THANK YOU. Everything was handled professionally and courteously.

Very pleased with the customer service when we had to cancel our flights due to illness. Some minor paperwork involved, but easily obtained. We always obtain insurance when we fly, as you never plan to get sick. Our refund for our tickets arrived in a timely manner. Highly recommend Allianz.

I purchased travel insurance for the first time. I was unable to make my trip due to illness. I filed my claim. The process was simple and the reimbursement was $100%, with no hassle. WITHOUT A DOUBT, I will get travel insurance with Allianz again and recommend you do the same.

I did not receive compensation for several of the items I claimed, but I guess I did not expect one as the vacation was planned through RCI.

We paid $50 for insurance. Agreement stated Benefit Coverage Limits: Baggage Delay Coverage - $500.00; Emergency Medical and Dental - $10,000.00; Trip Cancellation Protection - $664.50; Travel/Trip Delay Coverage - $500.00; Trip Interruption Protection - $996.75 USD per person unless noted otherwise. My daughter not only miss flight due to flight issues but reach to medical camp 16 hours late. All they pay ~$50 back for food and portion of TAXI which was shared with friends. All wording don't fall for this company.

Phone customer service was excellent – clarification on policy coverage and forms needed to submit a claim. We will use Allianz again when making travel plans.

I was very pleased with the service received from Allianz. Unfortunately, I had to file a claim and they responded very promptly. Filing the paperwork was extremely easy and not complicated and their response time was fast and professional. I had a check within 10 days, no problem. HIGHLY RECOMMEND.

Allianz Global Assistance provides insurance coverage for TD CANADA TRUST CREDIT CARD HOLDERS. To share my case, I used my credit card to buy a camera called DJI zenmuse x5 to use in a handheld device called dji Osmo. This camera can be used also with drones, but I bought it for a personal use and to replace my small camera on my handheld device, not a drone at all and I do not own this type of drones. When I purchased the camera, the invoice from DJI says Commercial invoice as this is their sale template.

Having used your services for the first time recently, I must say that I was totally pleased and would not hesitate to use your services again. The entire process went smoothly and was handled in a courteous and professional manner.

I recently did a trip to Europe where due to one flight being delayed, I missed my connecting flight. Then, was rerouted. After a 6-hour layover, I arrived and found no luggage. I without my luggage for 3 days, which as you can imagine, was very distressing. After arriving home, I filed a claim with Allianz. I know, after reading a lot about people that do this, I really did not have much hope. But I was absolutely surprised by the courtesy and promptness from all the Allianz representatives. Totally satisfied within weeks. Will certainly use them again and also have mentioned them to friends who will be flying.

Signed up for travel insurance for the first time on a trip that when reservations were made, could be tentative based on the family health and responsibilities. Travel dates were changed 3 times then finally had to be cancelled. The response from Allianz Global Assistance could not have been more prompt and thorough. Claims forms were immediately sent with full instructions on how to proceed. After claim submission, received confirmation that it was being processed. After review received the settlement quickly. Would recommend to everyone traveling to protect their plans with travel insurance from Allianz.

I was very impressed with the service I received and would definitely use Allianz again!

We have used Allianz for car rental for the first time this year, on 2 different trips - one to Baja, Mexico, and the other in Southern England. Both time, sorry to say, we had to file a claim for something fairly small. BOTH times Allianz was wonderful, paid promptly, made my husband and me both feel safe and relieved. We will ALWAYS be using Allianz for travel, especially driving!

It was amazingly simple to file a claim. Once all the proper forms were completed, there was no problem getting the refund. My only question was why the refund was issued to the ticket holder and not the policy holder. I bought and paid for the ticket and the insurance so the refund should have been issued to me.

The company was able to refund the additional fee that was given to me and penalty fee due to changes that was made. I will always buy an insurance from now on whenever I have to travel so I can avoid extra fee.

Flight delay caused missed connection Paris. Caught later flight, missed prepaid transfer to hotel, called a taxi. Baggage delayed 3 days; we went shopping. Clothing cost calculated in American $$. Denial reason – improper exchange rate.

Allianz was fair and generous in their payment.

In May 2016 I booked a flight to Philly. The booking was to go back East in mid April. The first week of April a family emergency occurred and I booked a flight back East ASAP. After this emergency was over I no longer needed my mid April booking. Thinking I lost out on almost $400 in airfare I remembered I bought flight insurance through Allianz. Although it was painful to recant my story as why I didn't need the flight the very compassionate people @ Allianz sympathized with me and guided me through the process. In the end Allianz gave me a full refund of my airfare. I am truly grateful to have spent the few dollars and bought insurance.

We took out insurance on our plane trip to Florida. 2 weeks before our trip, I needed surgery and was not able to make the trip. I contacted Allianz and was mailed the forms to be filled out for our claim. We were pleased with the timely response and also with the couple of updates emailed us to keep us informed of the progress.

The service was great in processing my paperwork and claim!!! Thank you.

Due to many circumstances I find it necessary to always purchase travel insurance. Allianz has always come through for me. The representatives are always courteous and efficient. I would recommend this insurer without reservation.

Once I submitted the claim documents, Allianz was very prompt in paying the claim. I would recommend Allianz Global Assistance to anyone needing insurance coverage for travel.

My fiancee was having pregnancy complications and I was unable to make my trip. Thankfully I chose Allianz who made the process very easy and they were very caring. Thanks again Allianz.

My wife got sick and I had to change my plans. Allianz trip insurance covered my ticket change fee.

I was forced to cancel a flight due to illness. Allianz was very helpful and told me exactly how to proceed and what paperwork I needed. They kept me up-to-date on where the claim stood. I got my refund and was relieved. I then booked a new flight and, of course, got insurance. That one went off without a hitch.

Trip Cancellation. Excellent and quick service. Thank you. I would highly recommend your company to all my friends.

Everyone that I spoke to at Allianz from beginning of the process to the end was knowledgeable and helpful during what was for us a very difficult time. They even called to be sure I had not submitted a number that was too low. I had not, but again, it was reassuring that when the claim was reviewed the possible shortage was noted. I will use Allianz for any future trip. Indeed we are insured again for the trip we had to cancel in the spring.

We were very pleased with Allianz and the way they handled our trip insurance. We unfortunately had to cancel a vacation due to my wife becoming too ill to travel. From the first person we talked to at Allianz until our trip was fully refunded we were put at ease. There was no back and forth, "Now we need this, now you have to do that" like we had expected. We were notified how long the refund would take and sent updates as our claim went through their process. We will never travel without travel insurance and we will definitely use Allianz in the future.

I had purchased a flight ticket and had to cancel because of a death in the family. I needed to get a refund and Allianz took care of the situation for me. All turned out well!

Customer service helpful and understanding when I had to cancel my trip due to hospitalization of my husband. The ease of refund forms through their website. And when I called a couple of times on questions again I had no wait time to speak with someone and my questions were answered right away. I received my refund in less than 2 weeks after sending my form.

I'm not a big fan of insurance but on occasion, out of paranoia, I purchase some just in case. In this case on a trip to Quebec City, Quebec. We purchased travel insurance through Allianz. Boy, was I glad we did. We connected in Toronto and lo and behold - our flight to Quebec was canceled - and because the entire airport was shut down we didn't get a connecting flight until 2 days later! Remembering the insurance, I submitted a claim and Allianz paid for our hotel and several meals while we were in Toronto. Processing the claim was easy - online, just submitted PDFs of our hotel records and bills, and payment was made within a few weeks. So... I'd recommend this insurance just in case.

I'll insure with Allianz in the future. Timely and efficient. I became ill before a trip, and with a simple e-mail the cost of my plane ticket was refunded. I'll do business with Allianz when purchasing a plane ticket in the future.

I have no complaints! The claims process was fair and painless and I got my payment promptly. Overall a very positive experience.

Copy of my booking confirmation verified my intent to buy insurance. Apparently a Jet Blue computer problem. Incident occurred 03/16/2016. Having been a former manager of a customer service dept. I would like to compliment KIMBERLY ** on her sensitive handling of my situation.

My wife and I had scheduled a vacation in March of 2016, unfortunately we had to cancel the trip due to a medical problem. I'm so glad we took the insurance with Allianz because it was very easy to have our airfare refunded. I placed a call to Allianz, I was guided by one of your representatives who was very courteous, within 30 days all money was refunded and we were able to reschedule our trip. Thank you.

Just two weeks before our trip departure, my husband suffered a massive heart attack requiring life support. Amid all the confusion and stress, Allianz reps were very sympathetic and extremely helpful in cancelling our reservations and securing our refunds for prepaid accommodations. We highly recommend their services!

On Jan. 4, 2016, I had planned a winter trip to Yellowknife, NWT, Canada, leaving Central NY on March 6. I purchased insurance from Allianz at the time of booking. By mid-February, 'normal aching' had turned into a far greater problem, greatly affecting my ability to walk. I knew I had to cancel, but the airline was only going to give me a credit to be used by Jan. 3, 2017 which would also entail a re-booking fee of $200. I contacted Allianz, mailed my claim on March 1 and by March 23, 2016, I had been fully reimbursed. Wonderful, hassle-free experience!

I couldn't make my trip because of illness. The procedure for filing for reimbursement for covered expenses was clear and easy to follow. I was reimbursed promptly after filing the necessary forms. Good experience and good company.

When my husband was ill and unable to travel... I was glad my travel insurance was available. It's been over 3 months and he is still unable to travel.

I am so please with the promptness in payment of this claim along with your on-line assistance, you were very helpful.

Claim was addressed promptly. Easy to respond and file claim. Was very pleased and would recommend to friends and family. Will use them again when traveling.

We are extremely pleased the way our claim was handled. The company representative was very helpful and friendly. The bottom line is that our claim was settled quickly and to our complete satisfaction. Two thumbs up.

Sharing experience about a claim of accident insurance. Allianz is a professional and responsible insurance.

We don't travel a whole lot, so when my husband and I decided to book a trip to Alaska (without the kids) I figured getting travel insurance was smart in case the kids got sick prior to our departure, or something of that nature. Lo and behold, we booked for a trip in late March and I (the momma) got too sick to fly - so, the trip was cancelled! Reimbursement came quickly and without hassles. When the time came to re-book, I of course bought the insurance. THANK GOODNESS!!!

My experience with Allianz after the fact was like a breath of fresh air. I would recommend them and will use them again in the future. My issue and "buyer beware" concerns are with my car rental. Kayak recommended a Fox rental at London Heathrow airport. This was a total disaster. They claimed that my Allianz insurance wasn't any good and I should buy their coverage, I declined. Also they wanted to upgrade me to a diesel for an additional premium, I declined. Finally after two hours they asked me to approve a tip payment for their services, I declined. They didn't provide any directions from their location to the motorway, instead they offered a GPS package at a premium, I declined.

First having anything happen that causes a long planned out trip to be canceled is stressful. Having it be a medical emergency increases that stress. When I called Allianz expected the stress to be piled on. Much to my surprise they were helpful, thoughtful and after filling out the forms and sending them in quick in sending me back my trip expenses. Five stars Allianz. And thank you.

We had to cancel a trip due to illness, this company was so easy to work with. The directions for filing a claim were very easy to follow. No hassles and we received our money back in timely fashion. Would do business with them again.

I have had the need to use this company due to illness. Well, let me tell you, I'd never travel without it. Every time I have had to cancel my trips, the company has come through with flying colors. It is one of the most reliable insurance companies I have ever had to deal with. I will never travel without it.

Allianz was professional and courteous.

So I purchased insurance on some concert tickets and ended up not being able to go because of an emergency. These guys refunded my money and I had a good experience using this company.

My travel and medical claims have been paid quickly and all dealings have been with courteous, helpful employees. The coverage provide peace of mind while traveling.

Second year with a 'flat plan' since I travel frequently and it is far more convenient and economical to buy it once a year. Only had one claim due to cancelled plans (airline), and the smooth and timely resolution saved me money with a reimbursement of expenses. Have recommended this plan to my peers, and plan to continue with Allianz.

My claim was settled very quickly and check was sent to me very very fast. I had to cancel my return trip due to medical reasons. I appreciate their service.

In the last year we've used Allianz three times for cruises--one out of Venice to Barcelona, one from Paris to Normandy just after the attacks and the last from Jamaica to tour Cuba. I had two claims of about $50 and one for $680 and had to wait no more than 10 days for payment. In contrast, we had gone with GCT to India and they used TripMate and I fought with them for 10 months to have a $50 claim paid. Who do we use next time--you guessed it--Allianz! Love them a lot.

I took out a travel insurance policy with Allianz when I bought a plane ticket from MA to CA. My travel companion broke her back before travel had started, and we had to cancel the trip. We each filed a claim with Allianz as the travel companion unable to travel was covered under the terms of the policy. In each personal communication, the Allianz rep expressed sympathy, which surprisingly meant a lot to me. I delayed filing the claim, and they reminded me periodically to file it. When I did file the claim, it was paid in full without argument or difficulty. I was impressed with the ethics shown by Allianz as well as the helpfulness and courtesy of the employees I spoke with. The information requested in the claims form was also clear and organized. Will definitely do business with Allianz again when next I travel.

I bought insurance for my daughter's flight from Seattle to Tucson and she was not able to take the flight as she had to have surgery - so I made a claim and was paid right away for the full amount of her flight. Thank you very much.

On a recent cruise, I developed a bacterial bronchial infection. I had 5 IV antibiotic infusions over the course of 3 days along with other treatments. The care was outstanding and the cost was significant. On returning home, I immediately assembled all of the associated paperwork and invoices with the required documentation for Allianz. I had a reimbursement check within 2 weeks. Thank you Allianz!

I had a medical emergency on my last overseas trip. I filed the claim as soon as I returned home. I couldn't believe how quickly my claim was attended to. I had a check in my hand within 3 weeks. I will always use Allianz for every trip I take from now on.

I had a medical issue while on a cruise near Australia. I visited the ship's medical facility. I received a detailed bill from the cruise ship. I submitted a claim, as well as, the bill to Allianz online. I received full payment in less than one month. It was handled very smoothly and efficiently. I was impressed with the excellent service provided by Allianz.

My husband got quite sick while we were in Australia and we had to see the ship's doctor. When I got home I filed the claim online and within a couple of days it was approved and I got a reimbursement check within a week. I would use this service again.

A few months ago I had to cancel a trip to Prague and Budapest after suffering a broken foot. The advice I received on how to process my claim was detailed and easy to follow. After completing the necessary paperwork, I was informed every step of the way and received a full refund in a timely fashion. I think a positive experience like this is worth sharing.

Our son was traveling with another family. Their flight home got cancelled and we unfortunately had to use the travel insurance. The claim representative was great in letting us know the coverage. Then the claim process was very straight forward with no hassle. The check came promptly.

Pretty painless in filing a claim. I uploaded document, saw status online, and then received check within about a week. Awesome!!

Refund process was timely and made for a good experience. Once all the documentation that they needed were received by them, it was smooth sailing. It was just unfortunate that I had a death in the family in one instance and had to cancel my vacation. I would absolutely use Allianz travel insurance again.

I would highly recommend Allianz Travel Insurance to everyone (and I already have)! Not only was our claim settled in a timely manner, I firmly believe that Allianz was the reason that American Airlines suddenly found our luggage after 7 weeks of it being missing. The claims agents I dealt with were wonderful as well. Good job, Allianz! We won't travel without you.

Customer service representatives were very courteous and helpful. Refund was done quickly once final paperwork was submitted.

From the time I contacted Allianz they were professional, kind and courteous. My claim was handled quickly and without delay. I have elected to purchase their coverage for anything they offer when available. Kudos for having a live person to handle this matter and not an automated system.

I recently had two opportunities to use my Allianz insurance: one for a serious family illness where I had to cut my trip short, then right after that, breaking my wrist within days of making another reservation. The payout from Allianz was quick and fair. For the small price I paid (<$20). It was well worth the cost.

I bought the Travel Insurance for a trip in winter to the States. There was a snow storm and airport closure which delayed my flight so that I missed my connecting flight. I reported this to the Allianz on their claim form when I reached my destination. They sent me a check within a week. You never know how good insurance companies will be until you have a claim. Allianz was good and did not hassle me about anything. I would recommend them.

Silver Airways, with limited service to the Bahamas and around Florida is a horrible way to travel. They arranged the flights and then when we missed the connection they'd booked, shook me down at the ticket count for more $$. Allianz came thru and reimbursed me. Thanks!!!

When trying to lodge a claim for an event I am unable to attend, initially tried to submit using the "Lodge a Claim" area of the website. Each time the page send request fails and no information appears. I used the "Contact us" on the webpage and requested assistance with lodging my claim. Each time I have received the same response providing a different phone number contact. I am not located in USA and none of the phone numbers supplied have been able to connect to even get the process started.

In April, my daughter Kyle ** booked a flight to Colorado Springs to be her twin sister's COACH for the birth of her very first baby. Her sister's husband is and was deployed in Afghanistan at the time. She booked the insurance for the exact reason that she had no idea when the baby would come and anticipated having to perhaps change flight. Well baby came one day prior to flight home, baby had some complications - had to stay in hospital an extra day with mom and mom had no one to help get home the next day and be with her to help get situated on her first day home with a new baby.

My flight had a maintenance issue, which made me miss the connecting flight to my destination. I had to stay overnight in a 2 star hotel, so that I can catch the next flight to my destination. I spent $450+ per night at the resort I was staying at (this included meals). I planned to stay for 5 nights, but due to my maintenance issue I only got to stay for 4 nights. I had coverage and I was informed that if an issue happens like this, then I will be reimbursed for the nights I missed. Well, I was not reimbursed. Instead I was told that they could only reimburse me for the $10 dinner I bought. Thanks for the awesome support, Allianz (sarcasm). Stay away from this company.

Horrible associates, no manners and hung up on me when I asked to speak to manager!!! And when I called back they said the manager is not there!! Wtf!!! Do not waste your money to buy this insurance!!!

Had to cancel a trip to California with my wife over a month in advance because of her job. They had me cancel my flights to process their forms. Once I did that they declined my refund. Don't waste your money with the thieves. To me the airline Delta is just as bad for letting them use their website.

I received the run several times from this company. The sad thing is you have to stay diligent and contact them constantly to get your money. I had to cancel my friend and his run due to an illness. I purchased both tickets. After about 10 emails checking my claim, they sent my friend's check but not mine. When I asked them about this, they stated they forgot and sent me mine. Since I purchased both tickets, I thought I would get the refund for both tickets but they wrote the check out to my "friend" who cashed the check. Please read the fine print, and stay on top of them if you want your money. They have poor communication and awful customer service skills.

When I was booking my trip I knew there was a chance my school semester may have been extended a few extra weeks, therefore I got the travel insurance. I was under the assumption that JetBlue and Allianz sold this to me as trip protection in case I had to cancel my flight and be reimbursed. This was anything but so, apparently the insurance only covers if my flight is canceled or I'm dead, dying or hospitalized.

I took out the travel insurance just in case of sickness and that's what happened. The only problem was that the diagnosis was one of their exceptions. I'm out $1200.00. Read the small print of your policy. After all the hospital documentation the claim was denied. Don't waste your time with this company. At least give me half back and I would be happy.

I had the trip from hell! Not only did my car break down, only to make me miss my PRINCE concert, but I got in my first car accident in the rental car! I was smart about it, so I thought; I got Allianz Global Assistance Travel Insurance for my EXPENSIVE (almost $200 each) concert tickets AND on my rental. Not only did they give me the run around, they denied my case and the damage on the rental was put on my credit, although I provided them with ALL of Hertz's information & Hertz with all of theirs! It seems like they want YOU to do ALL of the work. I have been fighting this for almost one entire year and it is so frustrating!!! I just want them to honor their word and do right by me. They didn't have a problem taking my money. They should not have a problem doing their darn job!

Purchased round trip tickets 6 weeks ahead to Ohio for a friend's wedding in 2015, bought the travel insurance should an emergency occur, cause you never know. And what do you know my gas tank to my jeep was leaking and not repairable, bought a new tank with the money I was going to spend for the wedding and live on while I was there. This all happened about four days before my flight. I tried to get a refund on the ticket airline said not done by them as assumed since it was offered on the AA website where I booked the tickets and got the insurance. Contacted the "insurance" company but they said my problem was not an emergency!

I have been taking at least two vacations a year and never take the insurance. Last fall while I was booking a cruise on Cruise.com for a family of seven, my wife insisted that I take the insurance just in case one of the kids got sick. As usual she was right. I got seasick on the first day and took some medication. It didn't interact well with the high blood pressure medicine I had just started taking and my blood pressure crashed. The ship doctors put us off the ship in Key West on New Year's Eve, 2015. I went to one hospital and then another were they ran a camera into my heart to verify everything was okay.

The people who process claims try to steer you into a direction of any reason they THINK could be related just to deny your claim. Even if you had "a" stomach issue and then went in for surgery related to your stomach, DENIED... It's a farce and a TOTAL WASTE OF MONEY. You're better off speaking directly to ANY airline with emergencies.

I booked through Expedia and cannot now remember whether travel insurance was an option or required, but when I had to cancel my flight and hotel due to a nasty cancer diagnosis I was happy to discover that I had paid for the insurance. After a brief call to Expedia my flight and taxes were immediately refunded (well done you!), but I was told that I would need to claim on the insurance for the hotels. I telephoned Allianz and received the forms by email. I had to ask my doctor to fill in the Allianz form at a cost of 35 despite the fact that I was not expecting much more than 150 back for the 3 nights at Disneyland, however I need every penny at the moment. I also submitted two other items that they had asked for and sat back and waited for my payment. Ha!!! Nothing happened and when I chased it I was told that there was a 'summary' missing from my medical certificate which is an absolute fabrication.

I had a trek in Patagonia cancelled due to an airline strike - exactly the kind of expense that it appeared from Allianz's literature that would be completely covered under my policy. But, Allianz refused to honor my claims and did not provide any reason for denying me coverage. I'm still trying to get a response from them but they are very hard to reach (shocking). It's very clever, the wording in their policy is so vague that it gives them a lot of latitude to deny payment. As far as I can tell, travel insurance ONLY covers flight change fees. And not even the difference in fare, just the change fee. Any credit card would do the same for free. There's a reason everyone tells you travel insurance is useless - it is!

We were misled and bought a policy for which a claim was then denied due to "symptoms within 120 days" of purchase. The symptoms noted had nothing to do with the end result which was emergency surgery needed causing us to cancel the trip and we lost everything and were denied by Allianz. Totally misled and disappointed. Don't waste your money on a useless Allianz policy.

I purchased travel insurance/cancellation for a trip in December 2015. A day before my departure, my mom passes away. I submit all required docs to Allianz about 60 days later and they denied my claim. Apparently, a mother is not a family member? They've yet been able to provide me with an answer. I don't have much else to say, especially after the loss of my mom. However, maybe you should refund my premium because your policy is a joke.

I had purchased this insurance policy for a trip in February of 2016 for a trip that was scheduled for April 10th. I had some health issues and had seen a couple doctors about things, but the doctors never told me anything about my test results until five months later when I found out I had a liver tumor that needed surgery. After I purchase this insurance policy I sent them documentation stating that prior to purchasing the policy I had no idea I needed surgery or had such severe health issues. I thought I had a irritable bowel syndrome and the doctors never contacted me or giving me results. During the 5 months that I didn't hear from doctors I planned this trip. I had no idea there was a tumor on my liver until February 29th.

My family (16 of us) & I booked an Alaskan cruise (& got Allianz Travel Insurance too) for our parents' 70th birthdays in June 2016. We booked the cruise approx 8 months ago. About 3 weeks ago, my daughter was admitted to an 12+ week inpatient program for anorexia nervosa. Her treatment will go through June, & we would miss the cruise so the entire family decided to cancel in order to honor my daughter & her treatment. I secured a doctor's note that reads verbatim..."Patient has life-threatening condition..." & submitted it to Allianz Travel Insurance. My claim was denied, & I received a scripted email w/ zero compassion stating that their coverage doesn't cover mental illness. Thanks, Allianz Insurance, for the customer satisfaction & scripted response. Here's some advice: it's not what you do, it's how you make people feel that's memorable. Whatever it takes to keep a dime, right Allianz Travel Insurance!!!? Sincerely, DISGUSTED.

I purchased my family tickets through Expedia and also purchased travel insurance with the tickets. Due to valid reasons I had to cancel my flight and requested for refund. They first tried that my claim is invalid because of one reason and I provided the proof that it is not the case. Then they came with a complete different reason and it is not stated anywhere in their policy document. This company is 100% fraud. Shame on Expedia that they use this fraud company on their website.

I bought tickets on Rihanna concert along with Allianz Insurance on Ticketmaster.ca. However, I was asked to work that day and I had to miss the event. My work requires travel across Canada and it turned out that I was covered (based on their policy). By the way, the only reasons you can miss a concert were death, serious injury, or travel more than 100 miles, and you really need to put some effort to prove those. :-) However, my claim was rejected without explanation. So, my advice is to NEVER buy insurance for your concert tickets on Ticketmaster.ca as you will never get a refund. And lastly, tickets were only $160. So, if they were that cheap to refund this amount then DO NOT buy insurance with them for anything that is even more expensive.

I have had 2 back-to-back good experiences with Allianz Global travel insurance. Their customer care service has been very prompt, polite, respectful and helpful. My wife was pregnant and got sick in another country and had to be hospitalized briefly. Allianz took care of everything for us. Second time our flight was delayed by 24 hours and also our i-phone was stolen from our checked-in-luggage. After getting the appropriate paperwork they reimbursed us for our losses. I would highly recommend Allianz Global for travel insurance. Every time I fly internationally I am going to buy Allianz. It gives me peace of mind!

Terrible experience. Never explained procedures. Never communicated in timely manner. We traveled in Sept 2015 and I have only received payment for trip delay, still waiting in baggage delay payment. It is now April 2016. Horrible experience with this company. I hope I have better options for coverage next time we travel.

I booked a hotel for this coming weekend in San Antonio, TX today. Literally 3 hours after I booked I called to cancel because my event was cancelled. (I had purchased the insurance). Hotwire told me I could not make any changes or cancellations. I told them that I purchased the insurance. All the customer service rep did was refer me to Allianz Travel Insurance who holds the policy I purchased. Both parties said that an event being cancelled is not a reason they can cancel and refund a room. Listed on their reasons for cancellation are illness, death and unforeseen circumstances. I told them that my event being cancelled is an unforeseen circumstance. I will NEVER use Hotwire/Allianz again! This was my first and last experience. Buying the travel insurance you think you are protecting yourself. But you are not. It was a waste of $8 for the insurance.

When they offer the insurance it pretends to be a reasonable cost to be able to back out of your ticket if an event comes up. However if you ever try to use the insurance, the requirements become so onerous that it effectively is useless. This is pretty much standard bait-and-switch. I purchased tickets to a show a few months back for $200 and paid $15 for insurance, not a huge sum of money. I cannot make the show due to a last minute military requirement. Without ridiculous documentation I cannot use my insurance. Don't throw away your money. It seems like a reasonable charge but you likely won't be able to use the coverage.

I couldn't travel due to medical issues. When I asked for the refund of the insurance they refused arguing that my time frame for cancellation had expired. I never got a copy of the policy at least to know what was the "time frame". I never got any type of communication from them other than the charge on my credit card.

My husband had a heart attack last year and has needed several surgeries to recover. The last 2 we have had to fly to Kansas City from Florida to see one of the best heart doctors in the country. So I purchased Allianz Travel Insurance since we were flying via American Airlines. We had to change our return visit to accommodate my husband's recovery. I had the doctor even sign all the documents they provided and - surprise! They refused our claim because we were flying for MEDICAL REASONS! Of course, they don't tell you that up front, it's somewhere in their small print! So I'm now screwed out of my $70 I paid for the insurance plus 2 tickets. They are SCAMMERS - so buyer beware!

We have purchased Allianz Travel Insurance for a number of airline tickets over the years. Twice we had to file claims for illness. We provided the documentation they requested and they paid the claims very quickly and professionally. We would not hesitate to use their travel insurance again.

I purchased that insurance after booking a flight on United and didn't think about it until my bag was stolen. When I contacted the company they said I was not covered even though it is in the document they sent.

Traveling in Europe I had a series of series symptoms that needed medical attention. I flew to the US, saw my doctor and three specialist which all took considerable time to arrange and complete. Then I needed treatment after diagnosis. All this documentation was requested and sent to AGA and they refused the claim because the problem did not occur during travel... which not only is a lie but just a good excuse because the busy doctors could see me only on their schedules so I missed my return flight. Flying could have endangered my health... and for a measly $500 they refused the claim. Never will use them again.

I purchased a ticket and travel insurance in September, for a trip in May. My mother was supposed to watch our kids, but my father's condition requires he not be left alone so she had to back out. With no child care options I called Allianz to see what my options were. The customer service agent was extremely helpful and explained to me that my father's illness as well as not having child care were reasons for a claim. I asked a million questions, and did exactly as the agent instructed me to do... including canceling our trip. One week later our claim is rejected, and a supervisor tells me that my father's illness doesn't qualify, and neither does not having child care. I explain that is not what I was told. He goes back and listens to the conversation and acknowledges that the initial agent was not clear and still denies the claim.

Long story short, we bought a flight for relatives and included Allianz Insurance. Two days after we bought the policy, their kid ended up in urgent care, with foot, hand and mouth, which is highly contagious. We had to cancel the flight. For the next two months, I had multiple calls with Allianz, always ending with requests for further documentation. Finally it came down to a request for the date of onset. That's apparently different than the date the kid went to urgent care. It took another month to get them to fax the urgent care center, with me calling both multiple times.

My family and I purchased Allianz Trip Insurance for our American flight from Charlotte Douglas Airport to Chicago O'Hare on December 28, 2015. On December 28, 2015, after hours and hours of the flight being delayed due to ice accumulation in Chicago, the flight was finally cancelled due to a ground stop at Chicago O'Hare. We immediately tried to rebook onto a flight leaving the next day, only to be told there were no seats available on any flights until December 31st. I filed a claim for our expenses as a result of the additional 3 day stay in Charlotte.

My husband has been using Allianz for years but never had to file a claim. Last October I traveled with him on a cruise to Australia where I signed up for travel insurance with Allianz. I had an accident and had to be taken to the hospital in Sydney by ambulance. I returned to the US one day later and had further treatment in the US.

I had to fly suddenly from Mallorca to NZ because my mother had a massive stroke. I took out travel insurance when my ticket was booked. The short version is I had all my valuables, rings, watch, etc, in my cabin luggage. I had literally 10 mins to pack and get to airport. When I checked in I was extremely stressed and explained the situation the airline staff. She asked me to put both bags on to be weighed and tagged them and then promptly put them straight through.

On February 12, Allianz charged me with travel insurance when I did not purchase it in connection with my ticket purchase. Then I called immediately to cancel it and I was promised that it was cancelled, and my money would be refunded. I received my credit card bill on February 23, 11 days later, and it was not credited. I immediately called up on February 23, and spoke with Eric (#**), a supervisor, and he acknowledged that I had a conversation with someone on February 12 to cancel my service, and they did not cancel it.

Allianz Insurance is scam. When you claim from Allianz, Allianz does not pay you loss. Instead, it just help you to ask refund from airline company. Moreover, it does worse than you do it yourself. So it is a scam. I purchase a travel insurance from it this January. Due to snow storm Joaner, my trip have to be cancelled. So I asked Allianz pay me loss of air flight tickets. After Allianz receiving all it asked documents, a client service called me, said my claim was approved and take 45 day to get money back from airline companies. Then they closed my case. So I called it to give me a written document about the result. They gave me an email make my very surprise. The email said, they need more document to process the claim but they didn't specify what kind of document. The status became "Inactived". Finally, I independently contacted airline companies to get refund.

I had two tickets scheduled to fly out from Augusta to Houston. The doctor had an emergency flight outside of the country and had to reschedule the operation to a week later. After this ordeal, I had to switch the ticket, because this trip delay was due to medical reasons. Not only did Allianz deny the trip insurance to cover the first flight, they said that the doctor not being available was not a valid reason for delaying the flight due to medical reasons for preexisting conditions. This is the reason why so many people are fed up with the blood sucking insurance companies. Not only are the people getting drained from exorbitant costs from buying extra tickets, but they waste their money on purchasing insurance. I actually purchased insurance again due to his surgery being delayed, but I wish I hadn't.

DO NOT BUY FROM THIS COMPANY! THEY ARE RIP-OFF ARTISTS!!! Purchased insurance for a Dec 2015 flight. The flight was cancelled and Allianz refused to honor the claim stating that it was only valid for a "total cessation of services". I asked what that meant and was told it meant that services were totally stopped. I asked what that meant and was told it meant a total cessation of services. Basically they talked in circles until I was too frustrated to continue. The flight was cancelled by the airline due to weather conditions in the destination airport. I think that qualifies for a total cessation of services.

I bought insurance for a musical at Oriental Theater for two tickets to a Carole King Musical. I had to work on the day of the event and provided the necessary proof but was refused a refund anyway. Before I purchased the insurance I checked and having a change in your work schedule was covered. This was a Christmas gift and I would have never bought the tickets and Insurance if I would have known Allianz was a scam. Check online on Yelp and other sites of complaints. I plan on spreading the fact that Allianz is a scam on every social media site on the internet world wide, so others won't be cheated.

Purchased travel insurance through United, NEVER received the paperwork, which I didn't know until I needed to use it. We had booked flights for a vacation and my son in law died, couldn't use the airline tickets. Looked on Uniteds site to find contact info for Allianz, there is none. Called United, was put on hold for over 45 minutes, someone finally answered and gave me the Allianz number, which was answered by a gentlemen in Mexico, that could hardly speak english.

I have filed a claim with this travel company. For a month I hear nothing from them so I contact them 20 some days ago. They needed more information, but they don't email you that they wait for you to call them. So by then you don't have the said receipts from your delay. So you have no claim. Furthermore when you file the claim they tell you the documents you need to prove a delay is from Delta. They don't send you a list of documents needed, just the letter from Delta.

I purchased two tickets for an event in my town and decided to get the insurance, as I usually opt out. Over a month before the event was scheduled to take place, my employer schedules me to travel abroad during the date the event was to occur. Insurance clause does not cover work related issues. I mean, what do I have to do to have a legit claim? Don't waste your money and use a reputable insurance company.

Caveat emptor! I note that on the ConsumerAffairs website today (2016-02-08) over one-third of the 242 reviews for Allianz have a rating of 1 star, meaning Very dissatisfied with the experience. I am joining that group. My wife bought the Allianz insurance on the United Airlines website at the time of booking a trip for my daughter and her boyfriend based on the websites assertions of protection against unexpected loss, the usual reasons why people buy insurance. From the United website. Their words: "Protect your travel with trip insurance. Add a travel protection plan to your itinerary so you can cancel or reschedule your trip for any covered reason."

I purchased tickets for my wife and I to attend a concert. On the way to the event my wife, who is an RN, became ill and we could not attend. I filed a claim. Later I was told I would need a doctor's receipt to validate the illness. We did not go to the doctor due to the fact she had what she needed at home. Since we did not seek medical services that night the claim was denied. This insurance was a waste of money.

I booked a flight and took out insurance. My mother died suddenly and called a few days later to cancel my trip. Allianz denied my claim due to timing. Make sure no one dies after 30 days of booking your trip. Yet to be resolved. Keep you posted.

I filed a claim and each time they find different reason why they do not want to pay. They send me each time more documents. What they want? They make it impossible to get your claim. This company, it is a big scam. Do not buy this company.

I purchased Allianz insurance on a flight with United Airlines to attend a family reunion. The reunion was canceled due to illness in my extended family. To process the claim, Allianz told me I needed to obtain a physician's statement from everyone who was ill, which was not possible in this situation. Allianz offered no alternate ways to process the claim and basically said, "Sorry we can't help you." Do not buy this insurance, it's a complete waste of money.

Not completed yet - no feedback so far and satisfied - FCC.

My husband had to cancel his flight due to shoulder surgery. The paperwork to get the refund was a bit much, but very worth it, I received a full refund.

I had a death in the family, provided the requested information and received my refund. Hassle-free and helpful customer service.

Due to illness in family, I asked and received a full refund on my Alaska Airlines flight. I called for assistance on questionable situations on my end and I was treated with respect and empathy. I never had to cancel a flight before, after many years of travel. It was good to know I could get it through Allianz without any hassle.

I was very satisfied with the response to my claim. I have never needed to submit a claim before and was a bit unsure how difficult it might be or how long to process. I submitted my claim and within a week had a response and shortly after received a check compensating me for unused tickets. I highly recommend this insurance and would absolutely purchase again in the future.

We recently had to cancel our vacation to Riviera Maya, Mexico due to illness. Our claim with Allianz was handled quickly and efficiently. We would definitely recommend them for your insurance needs. In fact, we're rescheduling our vacation and will be insuring with them again for this coming May.

We were extremely impressed with Allianz's prompt response to our cancellation of Radio City Music Hall tickets.

We were extremely pleased with Allianz's fast response on our claim and the eventual award. We will definitely secure travel insurance through Allianz again!

Had to cancel cruise due to injury and needed to obtain a flight. We were please how well your company work with us and how quickly we received our reimbursement check.

I made a claim #** for damaged luggage from disembarking my cruise ship. The claim was handled expediently but I was only paid for the price of the luggage. Unfortunately, it was on sale and now I had to spend more to replace it. I was glad I got what I got but wish it would have paid the cost of replacement.

I usually do not take out trip insurance but I am so glad I did this time. We booked a very big family vacation that was going to be a trip of a lifetime. My whole family was going, even my elderly father. Unfortunately he became ill in September and was not able to walk anymore. Since we are his caregivers we were not able to go without him. I was required to have physician statements which was not a problem getting his doctors to sign the forms. We were able to get all of our money back from our booked flights. I will continue to book with trip insurance especially on large trips!

I had to go through an emergency medical procedure while on a trip in Europe. Upon my return in the US, I contacted Allianz in order to recover my costs. I was explained very clearly the procedure and the paperwork to produce in order to recover my costs. About a week after sending the paperwork, I was contacted to tell me that my claim was approved. The check was in my hands about 10 days after that. In one word... GREAT SERVICE.

This company scams people using misleading advertising. I picked up a rental car in the evening and dropped it off the next day the morning. They charged me for two days even though it was only 15 hours. I frequently rent cars because I travel often and this is the first time I've ever been charged two days for renting a car less than one day. I called and I could tell by their spiel that they are used to this complaint. Very misleading.

NEVER EVER use them again! I broke my arm and was unable to travel to Oaxaca. It has been seven months since I first contacted them. They required dozens of records, all of which I produced by email. Then they required them to be sent by mail. I did that and they said they did not get them. So, I went to DHL and spent $42 to send them again and get a signature. Then, two months later, on 11/6/15, they sent "proof" that they had transferred the money to my account. I waited about 10 days and checked in to it. They had sent it without a branch number so it was returned by the bank clearing house here. I notified them and sent ANOTHER set of instructions on how to transfer the money. That was 11/17/16. I have inquired about the status of the claim 5 times since then. All I get is the runaround. It's $567, so I will not quit.

Allianz travel insurance was offered when I purchased two first-class plane tickets on Delta, May 11 of this year. On Friday, November 6, one day before my scheduled flight, I became extremely ill and could not fly. I called my doctor and he suggested that I stay home to avoid contaminating an entire plane full of people. I cancelled my flight Friday evening and immediately filed a claim with Allianz. While filing my claim, I discovered that I needed to physically see my doctor within 72 hours on cancellation. My doctor does not maintain weekend hours so I called first thing Monday morning to schedule an appointment. My doctor could not get me in until after the 72 hour mark instituted by Allianz.

I bought travel insurance for my trip to Seoul Korea. Had my dentist write a letter saying I had an emergency root canal done and could not travel. I submitted all documents to Allianz and they know I qualified for a refund because they offered $160 instead of the $594 my trip cost. I have sent complaints to the Richmond VA BBB. The insurance commissioner for California and Virginia. I looked up complaints for this company in Yelp and was surprised they only had 46 complaints SCREAMING fraud, scam. Then I realized those 46 were just from my area of Long Beach. Why do state insurance and BBB allow this company to continue ripping people off when there are so many complaints? It is an obvious scam and no one wants to protect the public from these predators.

I contacted the company at the phone number listed when I realized we would have to cancel. Several calls later and after several musical holds I was told that no one could talk to me, but I could call back on Monday. When I wrote to their complaint address I was given conflicting instructions. Interesting that a "General Complaint Form" is required, but it is not readily available. My long experience has taught me that when a transaction begins like this, it rarely gets better. They may pay in the end, but it's clear they'd prefer I go away.

I've had to cancel a flight with United and didn't have travel insurance because I was in the hospital - I was given my money back for the flight with the doctor's note. I was relocated for my job to a new state two weeks before a flight over Thanksgiving so I no longer needed to fly. I had insurance and was told it wasn't covered but I was welcomed to file a claim with supporting documents. I did. If I had lost my job, I would have been able to claim money but being moved, wasn't considered a "valid reason." Travel insurance with Allianz is a waste of money and time.

I booked a flight and took out travel insurance in October, flying in Nov. I became ill, and suffered a trip "delay", canceling my flight and booking another at the cost of $198.00. When I filed a claim, I was told because I was ill in September, I had a "pre-existing" illness, thus I was denied.

I purchased my tickets on November 13, 2015 to fly on November 27, 2015 and to return on December 1, 2015. I also purchased my travel insurance on November 13, 2015 for the November 27 flight. My flight was scheduled for 2:18 PM, it was cancelled nearly 4 hours later because of weather. I was told that I could get on a flight the next morning on a 10:00 AM flight. By the time I was able to get to the airline ticket counter, there were no seats available. I decided to drive since I could get to my destination before another flight could leave and arrive. I received a full refund for my flight.

Rip off. They supposedly cover the costs of buying new tickets in case of illness/medical emergency. We followed their directions to a tee and submitted a doctor's note validating the illness. The cost of the tickets was $3200 and they reimbursed us $200, with no explanation after 6 months of calling them. A total scam. Disgusting.

My son was traveling home from college for Thanksgiving for the first time. I purchased the insurance because I wanted to ensure that he would be protected while traveling alone and get home in a safe and timely manner. It took him 44 hours to get home and he slept in two airports. The original trip was 4.5 hours. This was a big ordeal. Due to cancelled flights and delays causing him to miss connections, he went from Iowa, to Chicago to LA but his final destination was Albuquerque. His original flight had one connection in Denver. This was a disaster and so stressful.

Due to medical reasons had to cancel cruise. Allianz was easy to work with and very prompt in paying for trip cancellation costs. I will not travel without being insured by Allianz!

I was rushed into the hospital from being stung by a stingray while traveling in the Bahamas. The Bahamas does not take insurance therefore, everything was paid out of pocket. I called, Allianz several times to make sure I had what was needed to submit my travelers insurance claim before leaving the country. I was told to submit the bills, which I did. I should have known, it was too good to be true. It has been over 8 months and I still have not received reimbursement for the medical bills and have been put through hoop after hoop. I even have emails stating a check has been sent for less than 1/4 of the submitted claim and after a month, nothing has arrived. They look great on paper, sound great over the phone but when needed show up empty handed and worthless.

I am the Superintendent at a very small rural school. The week before my wife and I were to vacation in New Orleans, I had a bus driver go on maternity leave and my Head Custodian took another job. I was required to remain in town on a 24/7 request by my board to watch our coal boilers and drive the bus route (only sub driver we have). Knowing I had taken the insurance, I did as requested. I was notified 10 days after the trip that my claim had been denied as a non-qualified reason. Unless you or a relative are going to be sick or dying, the insurance is a JOKE. Make sure you read the small print. It is not Cancellation Insurance - it is Health Insurance.

I had to cancel a trip due to illness. Allianz quickly processed my claim and paid what I was due. They were very helpful when I called.

Always purchase my trip insurance thru Allianz Global. The times I need to use the policy, I received prompt attention to my needs and received prompt payments when applicable.

I had to cancel my flights due to a medical problem with my eye. The process went smoothly.

My transaction with Allianz was easy. I called on the phone to ask what was needed and they told me. I was able to upload all doctors' notes, copies of airline reservations, etc. the first time I tried. They did not respond for the full 10 days so I worried that something had gone awry. When I called to check, they assured me they had the documents I needed. A few days later, I had checks for my traveling companion and me. Thanks!

My friend and l planned a trip to China. Ten days prior to departure she became ill and we had to cancel our tour and flight arrangements. We were fortunate to have purchased Allianz insurance. Their claim process was easy and efficient. We received a refund in about two weeks. Great choice!

So glad that I bought travel insurance for our last trip. I got sick the day before we were supposed to leave and wound up in the Dr.'s Office the day of the flight. With the help of the employees at Allianz I filled out the paper work and received a refund in just a little over a month after submitting the paper work. Thanks Allianz.

About 5 days before my trip to British Islands, I suffered from right lower back pain and my MD advised me not to go for the trip. I request trip cancellation, Allianz Global Assistance have done as they agreed in policy. I shall consider to buy insurance from Allianz for my next trip.

Overall, the experience was excellent. The only reason you did not get 5 stars is that I was asked to send you documents I had already provided. Thanks for the help.

So shocking... Right from the start, I called on behalf of an elderly relative & at the end of the call the woman was laughing about how long we talked for & was clearly making a mockery of the claim. The customer... My family!! Overall, spent over 15 hrs doing their job. Asking the right questions, obtaining info & I initiating alternative measures for resolution! They didn't follow-up on verbal or written commitments (all recorded) or answer emails comprehensively or hand over to next shift correctly, if at all. They promised a physio which they did not deliver, & set-up what felt like little traps along the way. I asked if we should seek secondary medical advice to avoid compromising the case due to timelines... Not only did they advise no, they didn't meet timelines & said we needed secondary advice at the 11th hour.

I had to cancel my trip because I fractured my hip and was in the hospital when I should have been on my trip. They helped me by explaining the process to file a claim and sent me the forms to fill out. They let me know that they received them and were reviewing them. My check was sent to me soon after. I never book a flight without getting insurance. You never know what can happen.

My wife and I got sick on our vacation trip in April 2015. We had ambulatory treatment in a hospital in Vienna. Your response was thoughtful, helpful and despite some language issues, for me, with the hospital in Vienna, which were no one's fault, you processed the claims most timely and fairly. We are planning a new vacation in April 2016 and my wife and I purchased a new policy from you. Thank you.

We were the unfortunate passengers whose flight was delayed by weather. This caused us to miss our connecting flight. We rented a hotel room and subsequently filed a claim with Allianz. There was no arguing back and forth; Allianz paid the claim promptly. We were pleased with the customer service.

I had to cancel my trip as a result of a family emergency. I submitted a claim and the service was excellent. For sure I will use this insurance company again without a doubt.

I had a visit with the kids all planned out and got a good price on my plane ticket. My mother in law had been ill a few years and I always got insurance just in case. We lost her in August but something made me get the insurance anyway in September. I am glad I did because my husband had to undergo emergency surgery and I was unable to make my trip. I submitted the required paperwork to Allianz and was refunded the whole ticket price. Had no problems with the whole transaction. It was very welcome after all I had been through already. Thanks.

Complaint resolved.

Due to an unexpected medical emergency, I had to cancel a cruise close to sailing time. The insurance refund was handled quickly, with not too much hassle or additional paperwork. I was a private policy holder. I was happy with how the claim was handled.

I was very pleased at how quickly my claim was processed. I submitted and faxed the required documents on August 19, 2015. I was very thorough in all documents you needed; therefore, the process went smoothly. My refund was received in a timely manner. Thank you so much. I am interested buying insurance for my Philippines trip. I am leaving Dec. 29 for San Francisco bay area and leaving Dec. 31 on Eva Airline for the Philippines. I will return on January 20, 2015.

I injured my knee severely and was unable to take planned trip. Allianz was prompt, courteous and easy to use. The settlement was fair and appropriate. There was an easily accessible website and forms to complete. I was able to upload my surgeons forms with no difficulty. The decision came quickly and we were reimbursed the full value of our trip which we insured. I use Allianz whenever we travel.

I bought an Allianz Global Assistance cancellation policy from Jefferson Insurance Company for a trip. When I needed to cancel the trip because the country I was going to visit didn't give me a visa (a country with strained relations with the US), it turns out that this policy doesn't cover it. One has to provide the tickets to apply for a visa, so I bought the insurance in case I wouldn't be granted the visa. Of course the insurer suggests that one submit a claim for them to reconsider, but after all the time it would take to do this, I am sure they will still not change their position.

Trip cancellation for medical reason - We have very good experience. The claim is processed quickly once we submitted the required information.

Traveled from Tampa, Fl to Munich, GE on Delta. The connecting European flights, Munich to Sarajevo the same day and then SJJ to Brussels a few weeks later was purchased by phone from Travelocity. Despite telling the agent I wanted travel insurance, they left it off, leaving me unprotected for potential delays and flights. To rectify the situation I was fortunate to be able to turn to Allianz to purchase travel insurance for only Sarajevo to Brussels leg of our trip for a reasonable price. Unfortunately, my wife contracted an ear infection and we had to delay our flight by 5 or 6 days at a cost of approx $400 in airline change fees plus an additional hotel stay.

Excellent, fast, fair. Definite contrast to experience with airlines that took years to resolve (but was required before Allianz would pay claim). However, as soon as the airline payment was settled, Allianz reopened case and paid their share. Allianz was also helpful when loss of luggage occurred, trying to locate bag at that time.

Unable to travel due to a medical condition. My claim was rejected as Allianz stated my medical condition was "preexisting". I had no idea that they would reject a "preexisting medical condition", as the company doesn't particularly put its policies front and center (so to speak) for its customers. Since they rejected my claim, I called to ask for a refund of my expenses paid for the travel insurance itself. As far as I'm concerned, I paid money for a service. If they don't perform a service for me, I should be able to get my money back. That's not the way Allianz thinks... they told me that me filing a claim is a "service" and that I am not entitled to get any money back for the expenses that I paid for the travel insurance, since they apparently spent time and money to review and reject my claim. I asked the customer service rep how this is any different than someone stealing money from me. Because as far as I was concerned, Allianz was stealing my money.

We purchase Allianz insurance for a 7-day cruise we booked. We almost didn't, as it was late summer and we were driving to the port, so weren't worried about weather delays or missing flights, but we did just in case. The unthinkable happened when my mother passed away the morning before we were to leave! The Allianz reps were helpful in guiding me how to initiate the claim, and the process was easy. Completing the form online and uploading some documents, we received a full refund of our trip invoice. I could not have asked for a smoother experience.

Our most recent attempt to provide Allianz with the supporting documentation needed to process a relatively small claim (under $300) for a weather related delay, we were told to submit a certain code number from our Discover Card activity. We were unable to locate any such code number on any statement. When we talked to customer service at Discover, they were unable to provide us with any code. I have requested a telephone call from Allianz.

Bought Delta Airline tickets and bought flight insurance. Delta flight insurance is really Allianz Global Assistance and Delta is totally out of that of the insurance. So they cannot help you at all. So you have to call Allianz direct. BIG PROBLEM. My problem is simply they charged me twice right wrong. 4 phone calls over 4 days and being told something different each time. Wrong email address to send my credit card statement being one. Whatever you do don't buy. I'm just trying to get $164.62 back. Cannot imagine trying to use the insurance to get back $2100 I spent on Airline tickets.

PLEASE DO NOT USE THIS COMPANY! I had a good experience with them a year ago, but this time was horrible. I had a flight booked to Nepal to help with rebuilding after the earthquake and my airline cancelled all flights to Nepal due to the fuel embargo. So I had to rebook with another airline which cost $300 more and left a day earlier. I was advised by Allianz to file a claim and see what happened and then call back later to move my departure date one day forward. They denied my claim and refused to move the date ONE day forward. So they basically stole $107 from me for a trip that I never took. Book with HTH Worldwide Trip Protector Preferred instead! They have a great plan for $40 cheaper! I wish I had done that in the first place.

I purchased an event ticket protector policy for a concert that I was going to attend with 2 friends. The concert was cancelled and then rescheduled for a later date, for a date that is not compatible with my new work schedule. I went to file a claim and the customer service agent reads word for word the policy that states that the policy does not cover cancelled or rescheduled dates. This is information that would've been useful when I was deciding on if I should purchase this policy, but of course it is hidden in the fine print of the document they send you. Save your $20-$30, the whole thing is a SCAM!!!

This is the worst insurance company. They are so quick and reactive to take your money but when its time to file a claim due to unforeseen circumstances not a word. This is so terrible. I was looking to get a refund after my wife had a miscarriage before the date of scheduled travel date and they denied our claim on several occasions. I'm never buying insurance from this company again! Horrible customer service.

I bought two airlines tickets from American Airlines, 5 weeks before a scheduled release date of an 8-week old puppy, then bought what was advertised as "travelers insurance" from Allianz Global. A week before the flight, I was notified by the breeder that her 80-year-old husband was admitted to the hospital in critical condition and she needed the 4 new owners to pick up the puppies 5 days early as she could not properly care for them due to husband's deteriorating health. I cancelled my two airline tickets, drove the 790 miles and picked up the puppy 4 days early. I then applied for a refund of the non-deductible portion of the airline ticket ($412 - rather than the true cost of driving and hotels of $700). Alliance stated cancelling my claim due to a medical emergency of the people I was to visit was not a valid reason to pay the claim.

Do NOT waste your money on this insurance unless you know you will be in court, you are getting ready to die, or a family member you are taking care of is seriously ill, you think the flight may be hijacked or our country is taken over and messes with your travel plans. If one of the above then get the insurance. If you think they will actually help cover costs when things go out of your control you have a surprise coming. For example: I'm in a custody battle for my daughter and out of my control the judge has decided to move the dates around which is causing me to change my flight plans. Is this covered? No. And just about 99% of everything else isn't covered.

My husband purchased airline tickets for two trips through Orbitz and bought travel insurance through Allianz. Shortly before the first trip, I fell and broke my ankle so he had to cancel both trips. He received a full refund of the airfare for both trips with no hassle whatsoever. To be honest, we expected the process to be difficult but it was very simple and straightforward. We will buy Allianz travel insurance for every trip from now on.

These guys are the biggest bunch of crooks. DO NOT BUY THE INSURANCE EVER - YOU ARE WASTING YOUR MONEY. Unless you are fired, someone dies, your plane is hijacked or a "natural disaster", you will not get your money back. The customer service folks have zero empathy as they are working for the evil empire.

Due to unexpected severe weather both at our departure and arrival cities, we were unable to make our flight. Although the airline refunded the original cost of the tickets and forgave the penalty fee, we had to pay an additional $250 over the original price of the tickets to re-book the flight for the following weekend. Having purchased the trip cancellation insurance I assumed that this additional cost would be covered minus the deductible. I was mistaken. The claim was outright denied and the explanation was that the policy is a "named perils" travel policy. Evidently Allianz will only pay trip cancellation if "the carrier cancels the flight". If the carrier cancels the flight, the carrier re-books the flight or refunds your ticket purchase. Obviously a bait and switch and I will NEVER purchase travel insurance from this company again and urge anyone thinking of purchasing a policy with Allianz to review the policy carefully within the time allotted for cancellation of same.

I had to attend an important business meeting on short notice so I purchased an expensive air ticket with trip insurance. I experienced flight cancellation and over six hours of flight delays so I arrived at my destination too late to attend the business meeting. Allianz did not provide any compensation for flight cancellation and delays. I'm completely dissatisfied with Allianz and will never purchase their insurance again.

Although my bag was lost, I was unable to make a claim for the delayed luggage, despite the policy stating that a claim can be made after a delay of 24 hours. Then when my bag still continued to be missing and I tried to get help from the Allianz representative, he continually discouraged my efforts to place a claim. I will never buy insurance from Allianz again and will seek a more sympathetic company.

DON'T WASTE YOUR MONEY!!! Purchased a ticket to Wilmington, NC and bought insurance to cover possible cancellation of trip. Unfortunately, my reunion was moved back a few days so I needed to either change or cancel my flight. Was told by Delta that in order to change my flight I would have to pay $200 so I decided to use the insurance I had purchased and cancel my flight.

I now am kicking myself for wasting my money on Allianz Global Assistance. The keyword here is NO ASSISTANCE! Allianz is very eager to take your money but when time comes that you need 'assistance,' the people at Allianz would make it miserable for you to make a claim. They'd find any and all excuses possible to avoid covering your claims. They list a phone number (800-334-7525) and claim that customers can contact them "anytime - we are available 24 hours a day." But when you call outside of business hours (EST), you'd get a recording saying their office was closed and disconnected the call abruptly!