Allianz Global Assistance Reviews

This is the first time I've ever had to submit a claim. Your company made the process easy and the assistance I received by phone was very helpful as well. The check arrived in a timely manner, which was greatly appreciated.

My airline cancelled my flight due to weather conditions. Allianz has been wonderful. They paid my hotel, additional car and food. Very smooth transaction. We would never abuse our contract and stayed and ate as we normally would. I would highly recommend Allianz to everyone. We were reimbursed within two weeks. I will never travel without insurance- Allianz for sure!

My son and I had a trip planned and he had an unfortunate complication from a small surgical procedure requiring frequent doctor visits and follow ups. One such follow up occurred during our trip. Allianz Global Assistance USA was so understanding of our issue and paid for us to change the flight departure date for my son. Amazingly easy and to work with. Claim forms are easy to complete and claims are paid lightning fast. Thanks Allianz Global Assistance USA!! I won't travel without you ever again.

I had very limited experience with this company, but recently I submitted two claims for 2 different segments of a trip to Europe, and Allianz was responsive, timely and accurate. This was my first time purchasing travel insurance and I am very glad I did! Thanks!

We had taken out travel insurance and as luck would have it we did have a medical issue. I submitted a claim along with the proper forms needed and within two weeks my claim was approved and we received the claim check shortly thereafter. I would highly recommend Allianz for any type of insurance needed.

Everyone was very helpful when we called regarding our trip to Savannah that was cancelled due to a winter storm. We received a check reimbursing us for our non-refundable accommodations money within two weeks. The process for making a claim was also much easier than I was anticipating.

Very pleased with both service and ease of Claim process. Worked exactly as proposed. Pricing was reasonable when compared to other coverages I reviewed. My travel agent was able to enroll my wife and I efficiently as well. I heartily recommend.

So they did cover my claim but also sent an email and letter saying it was denied without giving a reason and explaining how to start arbitration proceedings. Was confusing, b/c then a few days later a check arrived. Would recommend giving a reason if claim is denied. Also found the site to enter claim confusing. I think I entered the claim amount twice, maybe that was why it was denied? But I did receive a reimbursement. Anyway, happy I got the check, but the process was confusing and at first I was annoyed b/c on the phone the rep said it should be covered and then the initial communications I received said it was denied without explaining why.

I planned a trip to visit my military spouse about two months in advance. About a month out my wife received orders at the last minute that would take her out of the area during the time I had intended to visit. The process to file a claim was very easy and it walks you through step by step. After my submission It took about a week and a half and I received a full refund of my expenses directly deposited into my bank account. I would definitely recommend purchasing this insurance if there is any chance you may have to cancel your trip.

My husband and I were so excited to travel to Italy for our honeymoon in late December, 2017. When we booked our trip, we made the decision to pay for travel insurance through Allianz. Little did we know at the time, that we would actually need to use it. When we boarded our flight from the United States to Rome, we could immediately tell we were sealed in a metal, germ-infested tube with sick people. Due to the fact that I am pregnant, and apparently your immune system does not operate at the highest capacity when you’re pregnant, I could already tell that I was starting to get sick by the time we landed in Rome.

I have been traveling extensively these past 3 years but up until this trip, which had to be delayed for a day because of hazardous weather, I had never had to file a Travel Insurance Claim. In this case it was for cost difference of the train fare for the day after the storm had passed. I was surprised at how easy it was to file a Claim and how quickly the Claim was processed. It certainly lessened the disappointed of having had to cut our trip a day short.

I submitted my claim for travel interruption and had no issues with the handling of the claim which was resolved in a timely and professional manner. I will definitely purchase travel insurance for my next travel plans. The online method of filing was easy to understand and I had no issues navigating the website. Call center personnel provided me with updated status of my claim and I could also do so using the mobile app.

The claims process was quick and painless. Customer service told me everything that was required to move the claim through the system. The automated system kept me informed about the claim status. Terrific experience.

The company has a very efficient filing process with many options. There is mail, phone and online. We filed our claim online and the turnaround was quick. Received a check within 2 weeks of claim. We were very pleased with the company and feel confident to buy insurance plans from the company for our future trips.

It was necessary to cancel our trip due to medical problems. Filing a claim was simple - I just followed the online instructions. The claim was reviewed within the stated time, and payment was made. it was very easy to work with Allianz.

Service was efficient and detailed. Correspondence from Allianz in a timely fashion. Claim was processed quickly with receipt of funds. Hours of service helpful and convenient. Email communication helpful also. Rates are comparable also. I will recommend Allianz to friends and other travelers after this experience.

My family and I have been using Allianz for our travel insurance needs for years. However, this year was the first time I had to submit a claim due to delay. Not only did they inform me of my options, they were prompt in issuing a refund. We always hope nothing happens when traveling but in the event it does and assuming you meet the criteria, Allianz will issue a refund. Allianz, never travel without it.

I highly recommend this insurance policy. We were stuck in Florida due to a hospital stay. I filed a claim with Allianz Insurance. Filling out the claims forms online were easy to do and I received my check for my claim quickly. I highly recommend taking out Allianz Insurance.

Hotel, dinner and extra night car parking paid in full with no questions and great service with rep at time of delay. I was kept informed of claim process by email from receipt to check. They were worth the expense to insure problems like I encountered.

Submitting our claim with Allianz Global Assistance was a very easy online process. We were very surprised that it was reviewed in less than 10 business days and resolved to our fullest satisfaction. We only can recommend Allianz Global Assistance's services. Thank you again!

Our international flight was cancelled due to a winter storm. Luckily we bought trip insurance for this flight, something we don't do all the time. After scrambling to buy a new one way flight to get out of town I submitted that flight expense to Allianz for review, but didn't expect to get all, if any, back. However, two weeks later I got an email saying the full expense will be reimbursed. No questions asked, no hassle. We received a check in the mail a few days later! I will buy trip insurance for any major flight moving forward!

I was pleased with the assistance I received once I had to file for a refund on airline tickets due to trip being cancelled. The process took the time stated and I was kept informed on its progress. I would recommend Allianz due to the service I received.

I had two separate policies with Allianz. Due to foot surgery, I had to cancel two trips. Allianz was so easy to deal with; not a lot of paperwork to submit, quick responses to my questions and courteous Customer Services reps. I highly recommend Allianz and will always book my travel insurance with them.

I had to use my insurance because my flight delayed for the storm in New York. The person I spoke with at the phone was really helpful and calm and explained how to proceed really well. Once I started the claim, it took very little for my documents to be revised. And once accepted the check arrived in 2 day. Great experience and great service. Way faster than what I expected.

I was not encouraged by the phone tech support that I received when I called in, at first. However, I submitted my claim and support documentation through the website and all went well. I received payment on my claim quickly and without hassle. Very Happy!

Open a claim online. Was able to upload all supporting documents, very easy process. I called the 1800 number, just to make sure my files uploaded successfully, a very courteous representative confirmed that in a moment. After about 10 business days I have received my checks!

Allianz sent me refund promptly with no questions as to reason trip had to be cancelled. We cancelled trip to our son’s blouse in Connecticut due to bad weather, his new job & moving from rental house to in-laws until new house closed on & remodeling.

I purchased trip insurance through Allianz as my sister was very ill. She ended up going into hospice treatment and I was forced to cancel my trip. Making my claim for reimbursement was very easy and the requirements were easy to understand an follow. I received my check promptly!

Approval took about a week and had the check 4 days later. Very easy to file a claim online and upload needed documents. This was money well spent and would recommend to anyone for peace of mind for extra assurance that if something unexpected happens.

Stay away! This company has absolutely terrible business practices. The Point-of-Sale verbiage asks if you'd like to cover your travel investment, but it does not, when you make the selection, enumerate the very narrow reasons why your trip might be covered. We bought the insurance and then had to change our travel plans for reasons beyond our control. I filed a claim and was rejected because it was not one of the "named perils" of the policy. When I argued that it did fall within one of the reasons that they list, they directed me to subpoint 4 on page 14 which excludes my reason. How was I to know, when I checked the box for insurance while buying my airfare, that subpoint 4 on page 14 existed? This is shady business practices. Don't waste your time. If they can at all avoid it, they won't help. They didn't bother to help me.

Our departure and arrival were delayed over 48 hours, so the airline canceled, then refunded our airline tickets. No problem. We had purchased non-refundable theater tickets for shows at our destination before we left. I submitted those to Allianz, but reimbursement for the theater tickets was initially denied. The agent on the phone told me I did not insure the theater tickets, so they were not eligible. When I asked her about “prepaid expenses” under “Trip interruption coverage” on page 8, section 2: What this policy includes, she told me that the theater tickets did not qualify. When I asked her for an example of a prepaid expense that would qualify, she had no answer. I finally was reimbursed after I e-mailed a dispute, for which I was very grateful. But the customer service from the very rude agent was well below any acceptable standard. I will most likely buy the insurance again, but if needed, I will not waste my time trying to speak with an agent.

I bought a ticket for a friend. I charged it as well as the Flight Insurance on my AMEX card. The trip was cancelled as the result of a medical emergency. I filed a claim and included my AMEX Bill, a copy of thee itinerary and a Physician's form as required. I spoke to 2 customer service reps. Very poor command of English. The second one had to consult with someone else every time I asked a question. The claimed that they couldn't reimburse me because they are required by law to only reimburse the passenger. What a crock!

They were very helpful from the beginning. I never expected to file a claim and due to being deployed for 3 hurricanes, I missed my conference in Vegas. They guided me to the website where I completed my claim info. They reviewed and paid in timely fashion. No f/u calls were needed. Very professional and efficient. I would use them again and highly recommend them.

We were supposed to go to Chicago the day after Christmas and my daughter got a horrible stomach flu. She went to the doctor to verify and we were able to get our money back for a vacation that we could not go on. It was worth the extra money to have the travel insurance.

We recently had air reservations to spend Christmas with our children/grands (1st time in 5 years) but I came down with Shingles the first of December! Not only painful, heartbreaking, and disappointing, but we immediately thought we would be out the airfare for both of us. I contacted Allianz immediately and filed a claim for reimbursement. Allianz was prompt in contacting us with a request for the needed information and away we went. They kept us informed of the ongoing process and within 3-4 weeks our claim had been approved and reimbursement made. The whole process was certainly faster and less painful than the case of Shingles... which is on-going. Thank you Allianz.

During the Christmas holidays we learned that our daughter's plane travel needed to be changed because of a medical need. Allianz handled efficiently and quickly notwithstanding the upcoming holidays. We greatly appreciate the professional and no hassle process.

I filed my claim online and sent a picture of my receipt for the documentation. The process was extremely easy and fast. I got a response the next business day, and within one week the claim was approved and a check was mailed. I really had no idea what to expect since I’ve only been purchasing the insurance for trips in the last couple years and had never had a claim. I was pleasantly surprised at the great service.

Courteous phone service with ease of reaching a representative. Great coverage with prompt service, easy and efficient claims process. I appreciate the options available and the fact that there are multiple plan options. I have recommended Allianz to friends and colleagues. Thank you.

Allianz was fantastic. My baggage was delayed for four days on my way to India from San Francisco. Jet Airways would not answer when I asked for some kind of compensation but Allianz made the claim process super easy and settled my claim quickly. I couldn’t be more satisfied.

I bought a travel policy with Allianz after a friend had an extremely favorable experience with this company after she had a serious accident. My own experience was the same. While traveling in Bali I had a very bad slip and fall. Allianz covered it all. Then I was impacted by the Volcano... Allianz covered it all. I'm a very happy with my experience, easy and great customer service with zero fuss.

I was recently required to cancel a trip due to an illness that prevented me from flying. Allianz processed my claim quickly and without issue. I would recommend everyone to acquire trip insurance with this company for peace of mind.

Claim was settled quickly and fairly. Website advising needed documentation was a little confusing, but the customer service staff was able to give accurate information that was helpful. The website was helpful in showing the status of the pending claim. Very pleased with the experience.

I had a problem with a delayed flight to Europe, which caused me to lost a night in a prepaid residence, and forced me to find a hotel late in the night. I filed my claim and the response was expedite and satisfactory.

I was forced to cancel a prepaid reservation for a trip due to an emergency condition in my house. I submitted a claim which was handled quickly with a minimum of paperwork. It was well worth the cost of my policy. I would never think of going on another trip without having a policy from Allianz.

On a recent trip from DFW to LAX, my wife became ill and required special medical treatment. We were concerned about her ability to make the return flight home in the cramped and crowded economy section where we had reservations. Our son volunteered his airline miles to purchase first class tickets home for us. This would ease the travel burden for my wife and place her much closer to the restroom, if needed. We canceled our origin return reservations and when we arrived home filed a claim with Allianz for that portion of our trip. Allianz responded quickly to our request and settled our claim within a week after we filed it. No hassle, no fret, just efficient and positive service. We couldn't ask for better treatment.

So glad I purchased insurance for my flights. A family member had an unexpected illness and was put on comfort measures only. Online process was smooth and customer service was helpful with questions. Refund check came as expected. Having the insurance gave me peace of mind during a very difficult time.

This was my first time filing a travel insurance claim (a family member became ill and couldn't travel). Allianz and Delta Airlines were both very professional and prompt when I filed the forms. The check arrived within the timeline. Thanks for your great service, and I will purchase insurance again and recommend to family and friends.

My family and I scheduled a trip and at the last minute my daughter became very ill. I canceled the trip and contacted Allianz about my insurance and they were so polite and kind. They walked me through the steps and emailed me the forms I needed. Within about 10 days I had a check in the mailbox, reimbursing me for the airline tickets I bought. So easy to do business with and stood behind what they said they would do.

I had recently purchased tickets to an event as a Christmas gift for my stepfather, and purchased ticket insurance in case something came up and he was unable to go, the DAY OF the event he was unable to make the event due to being sick, he refused to go to the doctors as it was only the flu and there was nothing they could really do for him anyways. (And I was unaware he HAD to go in order to get my money back, as they don’t state this during ticket purchasing, unless you look under ALL of the FAQs which took me quite awhile to get to.)

I recently had to file a claim with Allianz and I couldn't be happier. Prompt payment and easy filing make me a happy customer. I don't travel without being covered by Allianz any longer. Always professional, it's nice to have confidence!

They did what they said they would do. It was easy to go online to make my claim and got my refund back within 10 business day... I would recommend them for all insurance needs for your trip... Thank you!!!

We had expenses due to a trip interruption during our Disney Cruise during Hurricane Irma. Allianz was fantastic handling the claim. Process was very clear as to what was needed in way of receipts and paperwork. They were extremely prompt in processing the claim. Couldn't be happier with our experience.

On my recent trip to Ireland my travel companion and I faced some major delays that were frustrating to us. The airlines took care of us and made up our day we missed, however, we had to make arrangements in order to make the flight out which required us to book a hotel near the airport the night before since it was on a Sunday. Allianz Global Assistance reimbursed us for the unexpected expense for that night. Very pleased with their service.

In October, 2016, my wife and were in New York vacationing. The next leg of our trip involved flying to West Virginia to visit my aunt for four days before flying home to BC. A day or two before our flight to WV, my aunt called to tell us to abort the visit due to the arrival of Hurricane Andrew that weekend. She said that residents of her area were being warned of impending strong winds, flooding and power outages. She said that they would likely have to leave their home. We quickly changed our flights and left New York to return to Canada and then filed a trip interruption claim with Global.

We were scheduled to fly to San Francisco to spend Thanksgiving with my son and his family. Shortly before our trip, I developed a respiratory virus, followed by deep vein thrombosis. My physician advised me not to fly and completed the physician statement. I was able to file my claim online and submit all necessary documentation. The claim was approved and I received a full refund in a short amount of time. I will never book air travel again without insurance.

I submitted a claim, unsure if it would qualify for trip cancellation reimbursement, due to the unusual nature of the circumstances. I was pleasantly surprised when it was approved. My daughter-in-law was scheduled for a C-section, so I scheduled a flight to be there for the birth. Two days prior to the travel date, her Dr. decided to cancel the C-section and allow the pregnancy to continue normally. Since the flight was a non-refundable fare, had the claim not been approved, I would have had to eat the $300+ cost of the ticket. Thank you Allianz.

It was easy to upload the documents to file my claim after I fell while hiking on vacation. I was reimbursed quickly for my hospital charges and after a few days of recovery I continued on my travels. I would definitely recommend Allianz!

So very pleased how professionally quick our account was attended to and so professionally helpful. We were so upset by medical issues that caused us to cancel our much anticipated vacation. Insurance is a wonderful option and we are grateful for all the efficiency. Thank you

It went very smoothly getting this back. I was surprised. I had to speak to Allianz two different times and both were easy and clear. The email procedures went easily as well. The refund arrived this week!

I have never purchased trip cancellation insurance for a domestic flight, but did so recently, as I'm a caregiver for elderly parents & was concerned plans may be interrupted. Most unfortunately, a couple of days after booking, my father's health took a bad turn, necessitating change of plans. As required by your company, support paperwork was submitted and refund issued a few weeks thereafter. While I have no immediate plans for travel, I will not hesitate using Allianz Global Assistance for future needs, and am most grateful for your kind assistance and timely response in this matter. Thank you.

My husband became ill and couldn't travel as planned. It took some work to get all of the documents uploaded but they were very helpful and the refund was a full refund of the ticket price. I chose for it to go directly to our bank account. It was fast and I was pleased. I'm sure it wouldn't have been so easy if I hadn't checked the documents first and taken the one with us that the Dr. needed to fill out. I'm not sure how it would have been if the circumstances had been different but for medical, it really paid off.

I am very happy with the response and timeliness from Allianz with regards to a claim for Travel Delay and Travel Interruption. Although the website is a bit frustrating and confusing in terms of how to list and itemize based on the Company's specific language around things, I was able to navigate and upload all relevant documents. When I did call in for Customer Service assistance, the first person I spoke with really did not understand my request or provided any clarity. I Called back and got someone very helpful and knowledgeable and was able to finalize my claims submission. Bottom line, definitely worthwhile to buy trip insurance. You just never know what might happen. I would highly recommend Allianz Travel Insurance.

Sometimes the people work well with customer. I'm waiting on the company to get back to me. Even if you are busy. It should not take 10 days to get back to customer. We should be able to email proof. Sometimes it's in our proof.

I had a calm for delayed baggage and from beginning to end I received outstanding support from all Allianz personnel, and from an excellent website that was easy to navigate. The claim was resolved in a very quick fashion and total professionalism. My wife and I are frequent travelers, and I shall always check with Allianz first for all my future travel insurance and will recommend it to my friends. Thank you your help.

Annual Executive Plan - Had to use the insurance for the first time and found it was easy to file a claim, which was processed quickly. The ability to scan and send the required documentation was a factor in the speed of payment and I will use this insurance whenever I travel.

I can say that my experience with Allianz was picture perfect. From filing the claim to getting it resolved was very simple and timely. I will use your services again. Thank you so much for helping turn an unfortunate situation into a positive.

I really appreciated the ease in the entire process... Specifically having the ability to file the claim online. I found the entire process, to be very efficient. It took a very short time from filing the claim to when I received the reimbursement check.

Was very happy with how the claims were handled and processed. It has been a very seamless experience without questions as long as you provide the correct documentation. I would recommend to anyone that this insurance is not a waste of money.

We booked our condo far ahead and then the case we had given legal depositions on did not end by end of 2017 like we had been told, so we will have a court house judgement 1/17/18. Son in law back surgery 1-12-18 that requires us to be home not traveling. They can not possibly come along and I am needed to watch their toddler. Your company came through and save us the loss of our exchange fees which we are thankful for that! We have never had to back out, so we’re very glad for your quick response!

I woke up vomiting this morning, and I had a flight booked for this afternoon. I called up expecting to have some simple paperwork to do, but I was informed that I was required to go to a doctor or a clinic that would then add $50.00 as a doctor's visit fee to this experience. You expect me to drag myself out of a sick bed? What is the point of having travel insurance if it doesn't cover unforeseen situations like getting sick? I didn't want to cancel my flight, but only to postpone it. I will not recommend Allianz Global Assistance to anyone I know, and I have many retired friends who are like me who travel the globe. Thank you for nothing!

They would have had me spending more money going to the doctor to have him fill out a form than it would cost for the trip itself. I just moved and Kaiser isn't in my area so I'm paying for a provider out of pocket. The fact they have you jump through so many hoops is a joke. Even minimum wage workers would have the time it takes to file a claim cost less than the ticket itself for their time. SCAM SCAM SCAM!

Purchased event ticket protection from Allianz Global Assistance on July 21, 2017 for event on December 7, 2017. Snowed day of event and was unable to drive to event. Road closures, when I had tried to drive vehicle slid across road. I called, got claim number and thought this would be covered due to positive response I got. I was then sent a survey after making me fill Allianz would reimbursed me for tickets. Was told wait ten days for response. Has been twenty days with no response so I checked myself and they refused to reimburse me. This company pushes their insurance but refuses to pay claims.

Initial response from team in Mexico was not positive. After claim submission, service was excellent. Claim was for reimbursement of air fare during forest fires. We were unable to get to two of our motels, fishing trip and crater lake. Claim pd after submission.

I am so pleased with Allianz Travel Insurance! While traveling in Canada, I hurt my foot. I had several doctors visits, X-rays, scans, medicine prescription and Allianz took care of it without any problems. I will definitely use this insurance again, and I recommend it to anyone needing travel coverage. Thanks Allianz!

This is the first time I use Allianz and I had a good experience. They paid promptly with no questions asked as I provided everything they asked for. However, we did have a little hiccup because I took out the insurance for my mother Maria. She got sick and couldn't make the trip but instead of Allianz refunding the payment to me who paid for the insurance they sent a check out with my mother's name on it which made it very difficult to deposit since my mother does not live in the same state as me. I recommend issuing refunds the same way it was paid. With all that being said, I would use Allianz again.

Allianz was able to resolve my claim with no friction in a timely manner. Our travel circumstances had become tremendously stressful due to the natural disasters that struck our family in October and November. Thank you for the assistance. I value your service.

Had to cancel my trip due to illness. Called customer service, they emailed the forms to me for filing a claim, completed the forms & mailed back. I received my refund check quicker than I expected! Great company to deal with. Thank you.

I was so pleased with the speed and final resolution of our medical claim. I would definitely use Allianz for future travel and recommend them to my friends and family. We also had a claim for a few tours that were not taken that were reimbursed for their full amount.

I had to postpone my trip due to illness. I found the claim process and document collection a bit confusing (which may have been due to my feverish head); however, once I got it all together, my refund was deposited in my account with surprising speed. My overall impression is very positive and I will definitely take another policy out with Allianz for future travel. I compared policies of nearly a dozen travel insurers and Allianz both offered all the features I needed and a very reasonable price for coverage.

I always get travel insurance, but this was the first time I needed to use it. I followed the process, uploaded all supporting documentation and it was satisfactorily resolved in a timely manner. I will continue to use Allianz.

It was easy enough to purchase travel insurance from Allianz when booking an international flight for my nephew through Aer Lingus (the only reason for a one star rating here). However, it's been a completely different and frustrating experience trying to have an eligible claim paid for a hospital ER room visit after he sustained an injury while visiting my family here in the US. Having brought him to the ER to be examined, the invoices are being billed to me.

I planned to drive our motorhome to Arizona and fly home for the holidays. It broke down in Southern Oregon and could not be fixed in time to continue so tried to get the airfare canceled. 3 weeks in advance the airline would not cancel so went to Allianz to get the refund. After a month of sending duplicate forms and phone call we still can't get A refund. We have even been hung up on by several rude employees. It is a ripoff! Don't waste your money.

We experienced an almost 12-hour delay due to airline issues. We arrived exhausted and hungry close to midnight and had to buy food via room service, very pricy, but necessary. Allianz helped us immediately and reimbursed promptly.

I recently was hospitalized while on a trip to Virginia. Fortunately I purchased Allianz Travel Insurance. When it came time to file a claim, my call to Allianz was quick and courteous, and I was asked to fill out the claim form online and submit it with supporting materials. The instructions were clear, the process seamless, and I received a refund for my airline ticket in about 2 weeks. I highly recommend Allianz Global Assistance.

I have never used airline ticket insurance before but did this time and was very grateful that I did because I had to cancel my trip. I was surprised and very pleased with how efficient and friendly and helpful the staff was and how promptly and fairly my claim was processed.

I was glad to have purchased the insurance. The process was very easy. I was surprised how quickly the refund was given. I would purchase trip insurance again and I would recommend to anyone to protect themselves in the event of an illness or injury to do so.

Great customer service. Quick to process claim. Was kept up to date on claim process. Easy to file claim. Customer service was very helpful. Easy to log into account and track claim progress. Insurance was worth peace of mind. Would highly recommend Allianz.

Very good and serious insurance company. I will use them again and, I will recommend my family and friends. This was the first time I purchased traveling Insurances and I will do it every time I travel. This experience show me how important and useful can be been insured.

This was my first time ever purchasing travel insurance and I didn't plan on needing to use it. However, I herniated my back while in Thailand and tried to tough it out but it got to the point where I could barely walk. I had to pay almost $900 for return tickets for my travel partner and I. So not only did I have to cut my trip in half which I was really upset about, but I was also worried I was out almost a grand. I completely forgot about my travel insurance being a possible option until my sister suggested it. I called and filed a claim, submitted one form from my doctor and in about two weeks received a refund. I was so relieved. I always recommend Allianz to anyone looking for travel insurance and even those who aren't.

My representative was exceptionally friendly and helpful. My claim was processed much quicker than expected. Although the missed trip was stressful, working with this company to recover my loss was a straightforward process. Would recommend, and will use again.

Our mothers ended up needing back surgery after the tickets were purchased. The forms were downloaded and the claim process was straightforward and handled in 2-3 weeks. The only confusion was having to add the second person to the initial claim. It took a phone call to customer service to complete.

Due to an illness I had to cancel my flight. Allianz Claims Department was extremely helpful. Allianz processed my claim quickly and I received a check within a week. I've always purchased their flight insurance but this was the first time I actually had to use it. I would gladly recommend Allianz to my family/friends. Thank you!

I had an overall great experience with Allianz when I had to cancel my trip due to a health issue. I visited the Allianz website and completed the forms. I heard back in a short period of time and was pleased to receive my refund in no time at all.

We bought International Trip Protector for our international travel for my family. Unfortunately on our way to airport our cab broke down in highway, we are late and we missed our plane. I called Allianz to submit my claim and I mentioned that I can provide proof for everything and they mentioned it's not covered. Don't buy their insurance unless you read all their rules and conditions even then I don't have trust they pay claim.

I always take the insurance when I travel, because of my age. Travel can be difficult with many unknowns. I became ill after I returned from one trip and was to fly to visit family the following week. When I called about the flight I had to cancel, the staff at Allianz was very helpful and I was able to get the paperwork together to file a claim. It is more than four weeks since I became ill and I still would not consider making the trip. Thank you for your help. I received the check today.

The amount claimed was reimbursed by check, even though I have insisted that I wanted it by wire transfer to my bank account. Because of that, only the deposit of the check had a fee of $100,40 charged, without counting with others fees which was around $40.00.

Customer service was professional and not too hard to reach - website easy to use although not too informative as I waited for the processing. Took several days longer to process claim than stated it was going to but overall was content with service.

My Allianz travel insurance has been one of the best investments I have made recently. On two occasions I had booked trips that were cancelled, one by a death and the other by illness. Allianz insurance reimbursed me for the cost of travel, and the online process is quite easy.

Was able to print needed forms online and also had them snail mailed to me. Submitting forms was easy. Received reimbursement in a timely manner. Would definitely recommend to friends. Thanks for the great service.

Submitted form and supporting documents as requested, and received a check in a timely manner, without a hassle. A small problem was that I never did receive a copy of the policy before my trip. I had only the card that AAA gave me. I was surprised that you didn't pay the hospital directly, since you are an international firm. It was a bit of a problem for me to do the funds transfer, but all is done now.

I purchased a travel insurance policy through Allianz. Twenty-four hours after arriving at my destination, a family medical emergency occurred and I had to fly back home. I submitted a claim to Allianz for the fee the airline charged me to change my return flight. The claim process was very easy to understand. Allianz kept me informed about the status of my claim. My claim was processed quickly and I received reimbursement for the airline fee within a couple weeks. Thank you Allianz!!

The process was very quick and easy. We called a few times because we have never needed to make a claim before and everyone was very nice and helpful! The refund came fast. We will certainly purchase travel insurance again through Allianz. Thank you.

Obtaining a refund for flights that had to be canceled due to my 93 year old mother not being able to fly was very difficult and required multiple calls to both Allianz and American Airlines. American Airlines was not very helpful in obtaining the required documentation and Allianz was not very helpful either. Required documentation from my mothers doctor was unreasonable. Doctors have more important things to do than fill out paperwork for refunds. Medical reasons for refunds are not clear on the insurance policy.

Flight delay and overnight lodging - After submitting my claim, I was repaid promptly for my lodging expenses. I have dealt with Allianz on two other occasions, and they have always reimbursed me for all my claims. It pays to get their insurance. Allianz's agents respond quickly by phone as well.

Me and my husband took a cruise from Seattle to Australia in October. Many people included my husband became sick on our ship. He got fever and terrible cough. We saw a doctor in Sydney, who prescribed him medication. When we came back we sent all forms and receipts to Allianz and got money back. All process was easy and fast. Thanks. We will use you again when we will travel.

Had to cancel my plane trip to Key West due to the damage caused by Hurricane Irma to the area and the uncertainty that my lodging would be repaired in time. Processing my claim was straightforward and my reimbursement followed in a timely manner. No issues presenting the claim.

This is only the second time I have purchased trip insurance in 50 years of travel as I have never had need to cancel a trip. This time an unexpected surgery was required for my wife that necessitated our canceling our trip. Allianz was very understanding and provided excellent service in honoring our claim. This was terrific service! I will always buy this insurance in the future. Thank you Allianz.

We had to cancel our trip to Republic of Dominica due to my wife's mother's illness. We had to rebook a trip to Ukraine to care for mother for two months. Everything was taken care of by the travel agent except for the change fee charge from the airline. I read the policy not sure if this would be covered. We filled out the claim papers, provided the documentation, were promptly advised what else was needed. Easy to upload forms and once completed quick response and payment of our claim. Very easy, prompt and helpful since our doctor's statement was given to us in a foreign language which we thought might be a problem. I always insure our trips with Allianz.

We routinely add Allianz travel insurance for our flights. We have made only two claims --- both for serious medical problems; one was reimbursed promptly, while the second is currently in the review process. So far, our experience with Allianz is quite positive, including the professionalism of the representatives we interfaced within the course of filing claims.

After a frustrating return flight and fickle airline customer service, I wasn't looking forward to a drawn out negotiation to recoup lost funds. The Allianz claim process was user friendly, fast to fill out, and easy to navigate. My claim was approved within 10 days. I am very happy with the experience.

I bought this insurance when I purchased the airline tickets and I'm happy I did. I had an unexpected illness and was unable to travel and I filed the report and got the report from the cardiologist and although he didn't tell me I was unable to travel I wasn't feeling well enough to travel and they issued me the refund. I was happy it was a fast turnaround. Good experience!

Was so happy to have purchased trip insurance for our flight. We were delayed overnight due to weather and had to stay in a hotel. The online filing of our claim was so easy! And I received a check for payment of the claim in two weeks. It's comforting to know that the expense of an unexpected flight delay will be covered.

Refund of ticket - I was very pleased with the service I received. Dealing with any insurance is usually a slow tedious experience. My experience with Allianz was a very efficient process. The claim was resolved quickly with no problems. I would use it again.

This was our 1st experience canceling a trip, the process was easy enough but I would like to see what was paid for. I think a summary of what was paid would be helpful with the check since we had 2 claims. We will always take travel insurance when we travel.

It was painless to file a claim. I absolutely use Allianz insurance in the future. I do travel quite often abroad and in the country I will recommend this ins. co. to friends and relatives. I had to call customer service and the person who help was very professional and very courteous.

I found that working with Allianz after I had to cancel a trip overseas due to an injury was quick and easy. The online claim form was easy to use. I sent them my receipts, proof of cancellation and my doctor's letter and that was all! I am very happy with the prompt reimbursement and would recommend this company.

I dreaded when I had to file this claim for our cancelled trip. I was wrong. It was simple and quick results. Our reimbursement for our airline tickets was completed, start to finish in less than 2 weeks. Very happy and very impressed. Thank you.

I could not be happier. I had to cancel for health reasons and had my refund very promptly. Thanks to Allianz for making the process so painless. I will definitely use it again and recommend it to my friends and family.

This was the first time we have ever had to submit a claim. I was dreading it but we purchase it in case of emergencies and this had been one. The process was simple and our claim paid in full. As my grandma used to say "No fuss, no muss". Thank you Allianz.

Due to island damage our trip had to be cancelled. A claim was filed and confirmation received quickly. The claim was easily completed with necessary documentation. The claim was processed and our refund was received very quickly. We are thankful we purchased the insurance and for the excellent service received.

I had a very good experience with Allianz. The people were professional and very pleasant. I was preparing for a fight regarding my claim however the claim was resolved without incident and the staff were very cordial. Thank you for all your assistance and patience.

We buy coverage in the event of a trip cancellation, never expecting a medical issue. My husband scraped his leg on a fire hydrant in Waikiki and three days later spent half a day in the ER with a staph infection three inches long and two inches wide. That's when we discovered that our health insurance wouldn't cover it, as we were "out of network". Allianz to the rescue. Their policy covers up to $10,000 for emergency medical. When we returned home, we filed our claim online, uploaded our receipts and received a check for the full amount submitted. The check arrived in less than 10 days. Will never travel again without this coverage. Invaluable!!!

I will always rely on the company as I know they are reliable and quick. I received my money for the cost of my tickets in a very timely manner. I would always recommend them. My friend had already told me what a great experience she has had with them.

Due to complication from surgery we had to cancel our trip. The process for our refund process was easy, simple and prompt. We appreciate the professional handling of our situation. The forms were easy to access and get to our Dr. For him to submit. Will never book a trip without Allianz insurance!

I highly recommend Allianz Global, the customer experience and followup is top notch. Thank you Allianz! I will definitely use your service again and will sing your praises to all my friends and business colleagues. Thank you for your time and expertise.

I recently had to file a claim under our travel medical insurance because my husband got sick on a cruise. The online process was easy and the response was quick. They paid the claim in a timely manner. Very satisfied and will purchase their product again.

I got almost the money I requested for my claim in less than 1 month. Every time I called the call center I was helped kindly and thoroughly. I will highly recommend this company in the future to my friends and acquaintances. Is not that expensive and provide a great service.

Our flight was delayed for day, so we had expenses for hotel and meals. We submitted a vouches and received payment very quickly. Very good service. We appreciated the outstanding service via our AAA representative. Thank you very much for your quality service.

This was an easy and simple process Allianz has that allowed me to get my money back when I couldn’t go on a trip due to an illness and the airline wouldn’t refund my money. Very thankful and glad I purchased their flight insurance, I will definitely use them again in the future.

Once I submitted my claim, check came from the company very quickly, thank you for excellent customer service. Company keeps its promise to care for its customers. I would recommend this company to others and will use it again for my future travels, keep up the good work.

Had to cancel trip to a ballroom dance meeting in Ohio due to a hip injury/bursitis. The claim was paid promptly once documentation was sent. My traveling companions (daughter and son-in-law) were also reimbursed without any hassles. Allianz came through as expected.

The refund came quickly and without a hassle! This was the first time we had bought travel insurance and were very glad we did. Very impressed with the speed and service of Allianz. Would recommend it to a friend and plan to buy insurance again next time we travel.

I was extreme satisfied with the quick response of my claim. I became extremely ill and Allianz accommodated me and made sure I didn't go through any more hardship! I will definitely always use Allianz to protect my trip!

I have used Allianz for travel insurance for all my international trips for a few years now. It has always been easy to book online and evaluate the right insurance coverage for my family and me. Unfortunately, I had to actually file a claim after hurricanes resulted in the cancellation of my cruise. The claim process was straightforward and I was able to submit everything online. I received prompt payment on my claim and dealing with Allianz was so easy. I will use Allianz in the future for my travel insurance policies. Thank you!

We started purchasing travel insurance due to the age and health of our Mother's. Due to a totally different reason (airline cancellations and weather), we filed a claim for a refund for a recent trip. The process was simple and quick. We filled an online claim, scanned in the information, and we were done! Updates were provided on the status of our claim. Easy!

Excellent experience! Completed paperwork, included signed Physician Statement Form and mailed 10/11. Received statement from Allianz dated 10/18 that paperwork had been received and was being reviewed. On 11/10/2017 received a physical check for entire amount of claim. Couldn't have asked for a smoother transaction.

Because my husband took ill, I could not attend my daughter's wedding in California and therefore had to cancel both flights. I found the filing of forms and documents easy and my claim was quickly and efficiently handled. Would definitely use your service again without hesitation.

I was out of the country with very limited communication until I had my daughter contact Allianz. I am very grateful to Allianz with speaking with my daughter on assisting me while I was at the hospital in Spain. Allianz didn't just deliver great customer service but also assured me that they will take care of everything... and they did! Thank you very much Allianz!!

While travelling internationally, a visa failed to come through, causing me to miss a flight. Allianz reimbursed the flight price in very little time. Very much appreciated that they were able to solve the issue and backed up the claim of insurance. The time it took to file the claim and get refunded was minimal.

We purchased airline tickets to go back east to have Thanksgiving with family. After purchasing the tickets my wife found out that she had to have a knee replacement. I filed a claim and we received a check within the time frame stated. Superlative service!

Twice we have used Allianz for trip insurance, and twice we have had to use it. This time, Windstar cancelled its Southern Caribbean cruise. I incurred cancellation charges from American Airlines, which I claimed via Allianz's very efficient on-line filing process. I received all of my cancellation fees in short order. It's a delight to know that if I incur real travel problems, Allianz is there for you. They are the real thing!

I hardly recommend Allianz Group to travel, I had to go to ET in my country, with a Severe allergy, immediately I contact the insurance and they have a case number. I had to pay there but as soon as I get TO USA and they reimburse all min expenses in my travel ‘No problem at all'.

Excellent service. They were accurate in their assessment of how long the process would take. I was very pleased overall and would absolutely recommend their services to a friend. I would purchase travel plan again next time that I travel.

I buy travel insurance through Allianz for my trips and most times the only thing it provides me is necessary peace of mind for the "what-ifs" because everything goes according to plan. It's worth it even for that. But then my most recent trip happened and a hurricane wreaked havoc with my flight plans. I made a claim with Allianz under the flight delay category and within a month I had a check covering the hotel costs and food costs associated with my travel delays and changes. Once before, the company also came through quickly for a medical expense incurred while overseas. I am very grateful to Allianz for being a good, sound insurance company to work with.

I had to cancel a trip to Napa Valley due to the fires. Allianz gave me no hassle and fully refunded my airfare. I always insure my trips with Allianz. You never know what is going to happen to prevent travel. I highly recommend Allianz for all your trip protection.

My plane arrived late to Geneva. My luggage did not arrive with me and missed my train and had to spend the night. I created my list of charges with corresponding receipts & was paid soon after filing my claim. I'm very happy with this experience and would buy this insurance again.

In August I booked a vacation resort in Puerto Rico through Interval International, and I took the trip insurance through Allianz. In October Interval told me the resort was not going to recover from hurricane Maria. I filed the forms with Allianz and got my expenses reimbursed. The insurance made my adjustment to hurricane Maria much less painful than it has been for others.

I purchased my son Kevin's round-trip ticket on July 25, 2017. Due to a serious eye problem, his doctor deemed it unsafe for him to fly and provided him with a letter for the insurance company. I was pleased at how quickly the refund was received and would not hesitate to purchase trip insurance in the future.

Bought insurance for my dad to travel to Australia. He got the minor problem. Has to go to the hospital using the Ambulance. The bill was around $1000.00 . Insurance here picked up 80% which is left around $174.00 for them to pay. I called and called and explain to them the situation that was no more paper from the hospital. That is all we had. Just the paper from the ambulance that we paid up front. They refused to pay for the small amount that we claimed. This is the LAST time I ever purchase insurance with them. My family travel a lot and we always has been a loyal customers but never claimed anything. This is the first time for the small amount and we get rejected.

Allianz Global was efficient, fair and quick to respond to my request. I had no problem with getting a refund. Recommend this travel insurance. You never know when this type of insurance for other issues in addition to travel delays will come in handy.