Allianz Global Assistance Reviews

I was quite ill and unable to make a cross-country trip recently. Allianz provided me with a full refund within a week! I am thrilled to recommend their service, and from here on will always purchase travel insurance from Allianz.

I was pleased with their efficiency in 1) acknowledging receipt of my claim; and 2) with medical expense reimbursement payment. The only thing I would have appreciated but did not receive even after requesting it would have been a final report on amounts paid and to whom. Otherwise, everything else was very satisfactory. I will definitely use Allianz again.

Allianz Global Assistance is so easy to work with and also to file a claim. The employee that I spoke with was very respectful and answered my questions politely and patiently. I was able to obtain a refund for my travel plans smoothly and very quickly. I am so glad that I purchased this travel insurance.

I purchased an insurance policy before I traveled overseas. I was concerned after hearing stories of lost luggage, items stolen from hotel rooms and pick pockets and decided to get a policy a few days before we were to travel. Little did I know that my best friend whom I was traveling with would have a major cardiac event the day before our trip was to begin. It took several weeks and a few emails to clarify that it was a medical emergency but I received a full reimbursement of our plane fare. Since we were staying with friends I didn't need to submit hotel expenses so I have no comment on luggage coverage. Just be sure to read the policy and know exactly what is covered and how to properly submit a claim. They are strict in their claim department and rightfully so. I would definitely recommend Allianz and will use them for future travel peace of mind.

I purchased insurance for my trip to Atlanta GA, from Detroit on July 23rd and I had to file a claim against my policy due to a illness that was emergency and could not travel to Atlanta on the date I was suppose to. I filed a claim and completed the proper paperwork and they processed my claim within a reasonable time. I was refunded the total of my trip. Thanks to a great company. I would recommend this to anyone traveling to get this insurance.

Had to cancel airline trip due to mother in law lived with us and went into hospice care at our home. The insurance company was wonderful in refunding our ticket costs to us in a timely manner. Will definitely buy trip insurance again.

We were delayed for several hours in Paris, France when trying to return home. The terminal was shut down because of a suspicious package, and everything was pushed back for hours. We had to purchase a lot of extra food, snacks, and almost had to purchase lodging. When we finally got home we contacted Allianz about our delay and sent over our documentation, and they took care of everything right away. I would definitely recommend for a friend!

So we had a trip planned to Jost Van Dyke at the end of October. We had booked our flight through Delta and destination was landing in St. Thomas and then ferry to the BVI. Of course with Hurricane Irma, our resort suffered damage which left us without a place to stay. With there being approximately 41 million sq. miles of ocean on the Atlantic side and the Caribbean Islands making up only about 1 million sq. miles AND the eye of a hurricane completely destroys the majority of our destination, we felt compelled to just cancel our plans and seek out other options.

Great. They did everything quick and without problem. They did not take long and it was stress free. I did not even have to be calling them. I just uploaded everything the way it needed to be done and my check was in the mail soon after that. Great job.

My husband and I had booked a trip a year in advance to the Grand Canyon. A month before we were to leave I broke my shoulder. My Doctor told me I should not go. I have always insured our trips with Allianz but never had to use them. When I called them and told them what happened they were very helpful. They covered our trip cancellation fees and the cost of rebooking. I was really please at their response. They made a bad situation a little more pleasant. Thanks for all of your help.

Submitted claim online and overall experience was good. Received an additional supporting document request the next day. The list of documents was generic and too general and requires the customer to select what additional documents are being submitted. The list itself was very confusing as some items appeared to apply, but others did not. Had to call to get specifics. Why not define specifics during initial claim submission process and not waste both our time. Excellent customer service though. Very responsive and friendly.

My experience with Allianz was excellent. I got the desired result and they were informative all through the claim process. I would highly recommend and will use again in my future travels. Usually travel insurance companies never come through on their claims and people are out of pocket if their travel plans change. Thank you Allianz.

Trip Cancellation: Very helpful, understandable and easy to work with stuff. Everything that was promised was completed. Did not need to call and remind. The online system is also easy to follow. I had very pleasant experience and would be recommending the service to all of my friends. Thank you.

Excellent and fast service for a claim about a missed trip. I would fully recommended to buy insurance. Was painless process to apply and get my reimbursement with 10 of submission. I would not hesitate to buy insurance through this agency every time I fly anywhere. For the price is worth.

Nice people on the phone and seemingly competent but our first claim was denied due to lack of documentation even though everything was included. On appeal was paid the maximum for one claimant $350. (I did not realize there was such a low maximum when I bought the coverage. Will be more careful next time.) That amount was more than the trip cost for one of us but less than the two of us paid.

Fast, quick response to claim filed. Easy to file claims and the people in customer service were very helpful. Emails were answered promptly. Would highly recommend this service to other travelers. The only thing I would change would be to make it very clear to those purchasing the trip insurance that 6 hr delay or more is required before reimbursement insurance is even an option.

When we were delayed in Atlanta due to weather a very kind and efficient lady at Allianz helped us find the last room at a nearby Hampton Inn after 10:00 pm! It was a huge relief to have a comfortable place to stay after a very long afternoon of travel. We are so grateful for the unexpected help.

I found the service provided by Allianz to be superb. They were quick and responsive and made a rather unpleasant event easier. The claim was paid before I even thought I had finished submitting it. It was such an easy process.

My wife injured her knee so was unable to travel as scheduled. We appreciated the response of Allianz - they gave clear instructions for filing a claim and processed it within a few weeks, delivering a check within 6 weeks of the missed flight. We had considered not getting trip insurance, but this certainly was a real benefit to us. We had non-refundable ticket that could have rescheduled (for a fee), but as she is still recovering, there is a possibility that we would not have been able to fly again before the opportunity to reschedule had passed.

Just thought it was unreasonable to buy insurance as a protective measure for unexpected cancellations, to find out that your refund is a hassle to get back. Unnecessary paperwork, thus reason you buy travelers insurance. I got my money back.

They pay for my medical expenses when I was on vacation and another country and got sick. I did not have any inconveniences with them. Their response was very efficient and fast. I already recommended to some of my friends. I think it was the best thing that I did when I planned my vacation.

I am very pleased, Despite a very bad airline experience. My claim was reviewed in a very fast manner and my refund check processed and mailed to me in less than two weeks. I will use this company again. I always thought flight insurance was a bad idea, No more... Thank you Allianz.

Claim for hotel and food from cancelled flight. There were no instructions on filing a claim. What showed was Canada company that did not handle USA claims. After several states attempts finally went to address in USA. Claim was approved finally but when your check was issued it bounced at my bank incurring myself additional fees besides what was debited from the account. To date you have not made good on the check or the extra bank fees...

We were very pleased with the quick response from Allianz on reimbursing our trip fares. Everyone we talked to was very responsive and the turn around time was awesome. Thank you and will always travel with trip insurance and will recommend you to our friends.

We had to cancel our trip due to the fact that I unexpectedly needed to have surgery. The process to obtain a full refund, since we had purchased flight insurance, was quite easy. I would recommend that everyone purchase insurance.

I had to make a claim on a rental car for popping a tire in Italy. I made the claim when I got home and provided requested documents online. After about three weeks, I received my claim check. It was easy to check the claim process online also.

While traveling in California, we were hit by a rock in our rental car, and the windshield was badly chipped. We had purchased rental car insurance from Allianz, and while it took quite a while for the rental car agency to send the repair receipt, Allianz was fast and efficient at reimbursing us for the repair. I would definitely use them again.

My husband lost his job after we purchased our air tickets so I filed a claim for reimbursement. I received the check very quickly and was extremely pleased with the process. I will definitely purchase a policy every time I fly from now on.

We had a medical emergency and had to cancel our whole trip to Paris. The staff answered all of my questions and I filled out the paperwork and attached all documents and uploaded to site. The end result was total resolution. We were very happy with the result.

I am so happy to have Allianz Global Assistance as my travel insurance!!! All the workers are very knowledgeable, nice and fast!!! I already told all my friends and family members about Allianz Global Assistance. Thank you very much for the beautiful work you do!!! May God bless you all!!!

I am completely satisfied with my experience. The company made the experience easy from beginning to end. I got my full refund in no time. My experience has been very, very, very good. I would rate the company A plus.

Prompt service and easy to deal with. Very thankful for having taken out the insurance. Would recommend to anyone. Very happy customer. Son received military deployment orders requiring us to cancel a cruise and airfare at the last minute. Allianz paid quickly and with no problem. Very happy customer.

My wife fell in London at the end of our trip. She damaged her knee and face. We missed two of our tours in London because she could not walk. We filed a claim for the tours and Allianz responded quickly and refunded the cost of the two tours. Great job and thanks.

Injured right shin on fall during independent shore visit in Kotor, Montenegro. Wound was treated in ship medical center. Reimbursement was very professionally handled. Prompt response and easy, straight forward protocol for claim. Claim settlement was fair and covered request. Thank you!

I had a round trip flight from LA to NY on JetBlue Airlines but had to cancel because I came down with pneumonia. I submitted the papers from the doctor and for my non-refundable ticket. After they were reviewed, I received a check for the round trip amount. I found the process efficient, swift, and very satisfactory.

I had to change my flight because of unexpected military orders. I was charged $200.00 for changing my flight. It was easy to complete the claim online and attaching supporting documentation was also simple. The full amount of the claim was approved within 6 days and I received the check in 10 days of completing the documents.

I would like to commend you on your exceptional service and excellent response time to my claim. This was the first time I had ever purchased flight insurance and I could not be happier with the service I received. I would highly recommend your company to anyone who asks me for a referral. Thank you so much.

In general, very pleased with my experience. However, this policy runs through my Auto Club membership and it was very difficult to secure the proper information to actually file a claim. Took a lot of effort on my part, including making a visit to an Auto Club office, in Arizona, to figure out how to go about make a trip interruption claim. This needs to be easier. Was very frustrating and time consuming.

Initial response to claim was good. Follow-up has been dismal. Repeated emails have not addressed my issues; instead I get copies of the original letter, requests for documentation that has already been sent, etc. We are talking about a small sum here; most of the claim was paid after only one follow-up. I have gotten nowhere on the smaller issues.

Very pleased with attention and resolution of my claim in a prompt and efficient manner. I would sincerely recommend my family and friends to get this insurance with every trip. Claim was handled promptly upon my submission of required documents.

I had an episode with my health and had to cancel my trip. I was unsure how difficult it would be to get a refund on my flight. Thanks to Allianz, My process was easy and fast. Thanks to this insurance I was able to get my full refund and felt very satisfied with the service.

What this company has done to my family is CRIMINAL. Rene ** (the "policy holder") has AIDS. He has been in asleep ever since we went to get that document notarized to have the funds in my account, Unable to fly our mother for his funeral. Still waiting for funds. We also have a BBB case, because we've done everything you've told us to do. And yet we still do not have any funds not even a phone call. Absolutely the worst company I've ever dealt with.

I used Allianz several times, for the first time we had a problem and the Company helped and solved our issue. I will recommend and use your services again. Great service, support and solutions. Peace of mind when you travel abroad and many things can go wrong, you can count on Allianz and the crew.

My daughter broke her finger, which required surgery, 2 days before our scheduled trip to New Jersey. The representatives at Allianz helped me tremendously through the whole process, while I took care of my disappointed 10-year-old in a her cast. Once I got the forms back from the orthopedist, it only took a couple of days to get my refund approved. We were able to get a full refund of our flight tickets.

Our experience in cancelling our trip was easy. I called and got quick info and was able to get all paperwork easily and the filing was quick and easy. The solution was handled just as quickly soon after they received all appropriate paperwork needed.

Very professional, no matter to whom I spoke, they were knowledgeable, courteous, and pleasant. My claim was handled quickly and with no issues. I have used ALLIANZ several times in the past, will use them again, and recommend them to friends who travel.

I was completely satisfied with the resolution of my claim. We were reimbursed almost all (less $0.02) of our claim. We supplied all of the receipts for our additional expenses for trip interruption and delay, and supplied an explanation of the reason for the additional cost (followed the rules of making the claim). A few days later I could not get a claim status online and the lady was very helpful to give me the status and said we should be hearing something soon on the final resolution. A few more days later I got an email that said I would be getting checks in the mail and a couple of days later got an explanation of the resolution.

Quick process and fair treatment for reimbursement of a cancelled trip. Customer service Representatives helpful in providing information and paperwork required for claim submittal. Timely process of claim. Would recommend trip insurance for all travel as unexpected events, illness or accidents can occur.

Your online site is a good concept but it's missing a couple of things. I'm an experienced programmer so I could figure out your flaws and get around them. For example your site does not accept our zip code as being valid which is a basic need and nothing but 'error' and no messages otherwise. Error on file types etc. again no message to help someone understand. After all is uploaded, your progress is extremely slow and the status is just useless but it does leave you without commitment to customers for your actions and decisions. Good luck in the future. Hopefully we will not meet again.

I am extremely unhappy with the way I have been dealt with by Allianz. I had to cancel my trip due to medical reasons. I had booked two, one way fares for myself and my wife. I have been reimbursed for the return part of the trip, but for reasons I do not understand, my claim for the first part of the trip has been denied. I have been told it is because of the "existing medical conditions". I have produced 2 letters from my physician which proved that her medical condition changed completely (from a simple sprain to fractured bone). I have spent hours of my time on the phone and emails with you guys and I still have not succeeded. Again, I would like to appeal for review of my claim. Appreciate any help I can get at this point.

I had to return early from vacation to prepare for Hurricane Harvey. My insurance policy covered all of the costs associated with my changed airline fare, and with no hassle. Payment was prompt - it was a bright spot in a very ugly situation. Thank you, Allianz!

I filed online and it went very smoothly. I wasn't sure which documents to submit. I submitted my confirmation and it was accepted. Received check within a week after I filed. I always purchase travel insurance when planning a trip due to unforeseen circumstances.

Allianz Global Insurance handled my trip cancellation process like a CHAMP. There were no delays and they refunded my total trip costs. I would HIGHLY recommend AGI to anyone in need of trip insurance. Thank you for being there when I needed you the most.

We purchased Trip CNX insurance when we book our flights; nearly two months prior to flight. Due to medical condition the trip was cancelled and the airline tickets were placed on hold with a $250 change fee. The company handled to reimbursement of this fee with little effort on our part.

Purchasing this insurance was convenient and affordable. Processing a claim was simple and took little time to process. The online application to process a claim was easy to use. I definitely recommend this service and I will purchase this again.

I was very pleased with my pet care reimbursement that I received due to my flight delay. I could not get a flight until the next day, so I had to pay for additional boarding costs/care for my animals. The reimbursement covered my expense. Thank you!

Thank you! Having travelers insurance is a such a peace of mind for me. Your company's customer service and attention to detail is fabulous! I received my policy right away, and when I filed a claim I received my confirmation right away. Thank you for helping me!

Once submitted, the claim was paid quickly, only 4 stars because of the amount of information required. I had a bad accident and was in the hospital 4 days, they wanted all of the records which takes forever to get from a hospital which made it take longer than it could have for such a small claim.

Your staff was helpful and the process was very straightforward. It can be very complicated and it took several visits to my doctor's office. But your process is not complicated. I made several phone calls and the people I talked were very helpful.

Just wanted to say the experience with Allianz has been a very positive one. From getting the travel insurance before the trip and then the claim process was easy. I wish we didn't have to file a claim but it's peace of mind to know if we have to, the process is not too bad. My wife and I will be more inclined to get Travel Insurance from Allianz on our future trips.

At the time purchase I believed the insurance was unconditional. As it turned out, I had to prove a temporary disability via a doctor's note which resulted in a loss of time. I consider this a significant misrepresentation. The two stars represents the fact that the premium was returned. I expected less.

I submitted proper paperwork including doctor's statement for canceled airfare fees. The claim was promptly paid within days. Excellent service and helpful staff. Forms were easy to follow and documents needed to verify claim were reasonable. I would definitely use this company again.

We made a claim for over the counter remedies, the urgent care bill and we received a check within a few days, no questions asked! Excellent insurance! We also called before going to Urgent care, and they were wonderful on the phone, promising that all expenses would be reimbursed.

I always buy travel insurance. When we had to cancel our trip due to illness, I filed a claim, which was simple. I was told it takes about 10 days or so. I then got an email confirming receipt of my claim. About 2 weeks later I had my check for full reimbursement. Thank you.

Great response to my request for cruise refund due to last minute injury causing me to cancel cruise. Refund processed quickly with no hassle, Great company to deal with should you have to use insurance. Have purchased from them before but never had to use refund. Would use again.

This was the first time I have filed a claim for a travel insurance policy and I was so impressed with how easy Allianz was to work with. It took about 10 minutes to fill out the claim form and I received my check within 2 weeks. Excellent company. I will always use them in the future.

When making a claim, I found the instructions to be clear and easy to submit. I explained the reason for the claim, and was told what documentation is needed. This was provided and the claim was approved and paid quickly.

We were affected by Hurricane Harvey. Thank you so much. Got your help in everything. The refund of one of my tickets has helped with expenses. I have never had to use my travel insurance before, but I am so glad that I did. Especially during a time like this which was so unexpected.

Really good service. Very quick response. I would definitely use it again! Very satisfied. Also it's pretty affordable. For 2 week trip to Europe I paid only 50$ which is super cheap. My flight got delayed and they sent me a check within 5 days I filed the claim which is awesome.

I purchased the insurance thinking possibly the two older travelers could have an issue and instead the 22 year old got sick and had to cut her part of the trip short. We filled out the paperwork, faxed it in and we're issued a refund check within a few weeks. Honestly, it was easier than expected and I will never do another overseas trip without it.

Due to extreme weather conditions, flights were not landing in Madeira. Allianz sent me a check promptly as compensation for hotels nights/food & taxi due to cancellation. We had to go to the airport three days in a row and spend 6 to 7 hours in the airport not knowing if we will board plane or not.

We recently had to cancel a 10-day trip to Italy unexpectedly due to my illness. Needless to say, we were devastated and worried about recouping the >$600 cost of the trip. Allianz worked with us to secure the necessary paperwork and documentation and made the process as seamless and hassle-free as this type of situation can be. We were refunded the full cost of our trip in a relatively quick turnaround time. Thanks for your help with our claim!

I am grateful for the positive experience on my flight cancellation. My husband was diagnosed with stage four liver cancer and given 3 to 6 months. This was a shock. I am grateful for Allianz for their quick response to our very sad and depressed situation. God Bless.

I could have rated you lower because of this. I purchased this policy with another person. The person who applied is the person you were directing everything to even though I was the person who had the claim. The check came to my address in her name. I ended up having to call a few times. Above all I was so excited that you came through. I have never used a service like this before but from now on I won't hesitate. It was very simple to send the documents and I didn't have to do anything else. Thank you and I would use you again on any travel.

Unfortunately got food poisoning on a trip and had to reschedule my flight. Was very easy to file a claim. Very quick and organized. Received a refund check very quickly through the mail. Would definitely recommend to anyone that travels for peace of mind.

I had a very out-of-the-ordinary claim that occurred in a very remote area in Greenland. Even though the conditions of the claim vaguely fit into the definitions, Allianz paid the claim with no questions asked. This is my second claim with them and I have been very happy with their service. Know what is covered and know what documents you need and you will be fine.

Being diagnosed with a medical condition that required immediate surgery instead of a planned Madagascar vacation was no fun! Fortunately, Allianz Global came through about covering the airline ticket costs - so we can re-plan the vacation for a future adventure.

Easy communication line with what needed to be returned, had some troubles with them saying I did not have a policy number when they checked multiple times and then realized I did have a policy number. Unable to get reimbursed for the entire flight that we had purchased, which is the whole reason we purchased travelers insurance for if a situation like this had occurred, paid additional on top of the initial cost of what it was for the flight in the first place.

Paid for my ticket b/c in hospital but did not pay parents air. I am very disappointed in Allianz because the purpose of the air on United was to see me graduate from Marine Base Camp. My parents and brother also booked and was told that if I did not graduate - their fare would be covered. It was not. Allianz did refund my ticket but denied my parents claim because it was not on the same booking which would have been impossible because I was already at Paris Island. Their claim # is **.

The process of submitting a claim and receiving a refund was efficient and pleasant. Scope of coverage is well defined in policy and required documentation is clear. Unlike other carriers, Allianz's process is streamline and fair. I would definitely use Allianz for all my travel insurance needs.

Allianz's staff was very informative, patient and helpful in going through the steps to obtain a refund of my flight due to complications of a past surgery. I would always purchase insurance through them from here on out.

I had a great experience with Allianz! They are true to their word and refunded my travel fees when my job was terminated. It always seems extravagant to spend an extra $50 on travel insurance, but believe me, it's worth it. You never know how life is going to abruptly change, and having Allianz coverage really saved me this time. They were friendly, helpful, and expedient. I will always spend the extra $ for Allianz coverage, for this reason. Thanks Allianz!

Quick to process claim. Only issue was that I had to call and speak with a representative because my payment had not gone through to my checking account. The rep said that there were issues with this processing procedure. Once I called, I received my refund.

My boyfriend and I were going to travel from CA to ME at the end of May 2017 to visit my family he had never met. At the beginning of April 2017, I purchased two round trip tickets through Priceline: CA to ME was on JetBlue and ME to CA was on American Airlines. When I reached the end of the Priceline scheduling process I decided to purchase travel insurance for the tickets. By purchasing the travel insurance I mean I got to the area on the Priceline screen and selected the option/box to purchase the travel insurance; the tickets and the insurance were purchased during the same transaction. At the beginning of May 2017 my mother had an emergency surgery that resulted in the cancellation of the trip.

Our experience this time with Allianz was excellent. We submitted our claim and all supporting documents and within a 2 week time frame we had our approval. It was very easy and painless. I will continue to purchase trip insurance for our travels. I don't have the policy number but our claim number was **.

When my American Airlines flight was cancelled due to weather conditions, I was forced to stay in NYC for two nights. When the airline did not even offer hotel vouchers or aid of any kind, Allianz saved the day. Submitting my claim was easy and my experience was top notch. What started as a stressful and expensive travel debacle ended with great relief thanks to the excellent coverage and customer service Allianz provided to me. Will definitely tell friends and recommend! Thank you.

I'm on my fourth or fifth round with this scam company. They make it sound nice and easy. I paid something like $15 to secure my $250 Delta Airlines ticket and seemingly a 102.7 degree fever due to cancer recovery from chemo and radiation doesn't seem qualifying for a reimbursement to them. Apparently I was supposed to get on the plane and die. That would be better for their bottom line... that's how insurance really works. I believe this final round will definitely have cost me more in bills with my oncologists than these ** owe me. INCREDIBLY DISSATISFIED!

It was a resolved partially. Since I purchased a layaway plan, the insurance provided to cover my tickets apparently covered only the first payment of my tickets. And when my layaway plan finished, my insurance didn't cover the remainder of my tickets. Doesn't make much sense but it happened. Wish I would have ready policy to policy and called in to make changes. Such a mistake on 2 companies this large should not occured. But it did. And didn't get a full claim for all my tickets. Thousands upon thousands of tickets sold on this site and insurance purchased on many of them and a mistake like this. I own my part due to my lack of reading my policy in detail. And Allianz took care of their part only after I complained about my initial claim payment being wrong. Fix these website problems. This shouldn't have happened in the first place. I will be doing business elsewhere, I should have sold my tickets and made the other 225 back that my insurance didn't "cover".

My daughter caught a bad cold which forced me to cancel my business trip. Because she had a cold & cough she just needed rest and liquids; not a doctor's visit. When I informed Allianz of the problem - after waiting through a myriad of voice prompts, they let me know there was nothing they could do to help me because I hadn't taken her to the doctor. If I had taken to the doctor, or since it was sudden, the emergency room and incurred a $100 co-pay, I would have gotten my money back - which is why I bought the travel insurance. In the future, Priceline is great, but don't buy Allianz insurance. Unless you have a major life-threatening event - which you can document - the service is nothing more than a scam.

My wife and I planned a once in a lifetime trip to Hawaii in August and purchased main leg of our trip from Mainland to Oahu on 4/20/2017. We then decided in July that we wanted to see Maui as well so purchased tickets from Oahu to Maui and back including Allianz insurance around July 8. Our daughter was diagnosed with breast cancer in May, had a mastectomy in late May and started "red devil" chemo at the end of June. At the time of purchase of the Allianz insurance we knew about the cancer diagnosis, but thought that we would still be able to go on the once in a lifetime trip. The strength and commutative effects of the chemo made her very sick and unable to care for herself and 3 young children so we decided to completely cancel the trip.

For a trip to Paris, my wife decided to buy the optional airline trip insurance on the airline website since we were booking the flights several months in advance. The premium was around 5% or so of the cost of the three airline tickets. The flight to Paris went as planned but the last leg of the return flight was cancelled and the subsequent efforts to get us on another flight at another airport were botched by the airline leaving us stranded for the night with no financial assistance from the airline. We incurred additional expenses of nearly $400 to complete our return home. Our initial effort to file a claim on the Allianz website left my wife frustrated as it was a bit confusing to we inexperienced travelers. My wife, in frustration, was willing to eat the additional expense. We let the claim sit for a couple of weeks before I decided to follow through with submitting the claim.

Unfortunately we had to cancel the trip we had planned. We had absolutely no issue getting our refund. Customer service was great and the check was received in a timely manner. Thank you very much. Would highly recommend them without hesitation.

I had to cancel my flight and I received a refund in prompt manner. It was easy to apply for the refund. Overall was very happy with the experience. The website for applying for the refund was easy and intuitive to use. I came back a second time to upload additional documents.

I purchased an Amtrak ticket on March 5, 2017. The policy covers trip cancellation due to inclement weather, and while my Amtrak ticket was cancelled in entirety, with no offered substitute ticket or schedule, the insurance claim I submitted to Allianz was not honored. Either wrongfully or willfully I was denied monetary compensation that, according to Allianz' own written policy, I am owed. I am angry. I will never buy Allianz trip insurance again, and will make a point of telling my many friends who travel to avoid doing business with Allianz at all costs.

The process for submitting a claim was very "customer friendly," and the response time frame very short. Allianz completely fulfilled its obligations without undue questions and in a very professional manner. I will definitely use Allianz again for Travel Insurance if the need arises.

This was a clean airline ticket cancellation due to illness. I purchased the insurance on the Aer Lingus website at the time of booking. The Allianz policy requires documentation of payment of ticket either a receipt from airline or credit card statement. I promptly forward the airline emailed that stated on the first line: "This is your passenger itinerary and receipt email" which included the line "Payment VISA." They refused to accept it despite the clear language of their partner's (Aer Lingus) email. They stubbornly refused to accept that companies do not issue receipts for payment when they are not paid. Because of personal information security, I need to redact private information from credit card information before forwarding. Why do this when the requested documentation is obvious.

We were very pleased with Allianz Global. They were helpful and easy to reach when we needed them, they gave us helpful directions, and they paid our claim quickly and without a hassle. I was hesitant to buy the insurance when we purchased our tickets, but I will definitely purchase it the next time we travel.

When my wife went into labor 4 weeks early due to preeclampsia, the last thing I was thinking about was my flight to my sister's wedding the following week. When her doctor recommended I not go, I was so glad I had purchased this policy. The help I got over the phone was tremendous, and I am so grateful that I didn't have to fill out more than a few pages of paperwork.

Whenever I travel, I always purchase the optional insurance. However, until a recent incident it has always gone unused. Upon our return from vacation, I contacted Allianz to see if the emergency medical attention I received was covered under the policy we purchased. The agent I spoke to said that indeed it was and explained the process of submitting a claim. I was able to submit the claim and track its progress online. Within approximately 3 weeks, I received reimbursement for the entire amount of the bill we paid for the medical services I received. Travel without insurance is never an option.

My sister and I had to cancel a trip to Florida in mid-May, 2017 due to our father being placed on Hospice. He died one day after we were scheduled to travel. Our experience with Allianz was outstanding. We filed a claim, received all the necessary paperwork, we completed it as instructed and submitted it. Within 8 business days we were approved for our out-of-pocket costs and within 15 days we had our check in hand. Fortunately, we were able to reschedule our trip and we purchased Allianz insurance again for the peace of mind. I would highly recommend this company to anyone searching for travel insurance.

We were really impressed with our service! The Allianz team was fair, quick and competent. It was a bright spot in a trip that didn't go according to plan. I can't wait to use them again. Thank you for your great customer service. I will recommend them to friends and family!

I had to cancel a trip due to a badly infected burn. I promptly submitted all of the required documentation to Allianz. Despite their guarantee of a 10-day turn-around on claims, they are now, more than 3 weeks later, telling me that some of the submitted documents aren't in the correct format. Instead of emails from the vendors, they want old fashioned letters on company letterhead. (Never mind that all of the company information was prominently displayed on the emails I submitted. Never mind that nothing in the claim instructions specified a particular format. And never mind that Allianz conducts all of its own business by email rather than letter.) Finally, after hours on the phone with various Allianz personnel, I was routed to a supervisor named Melissa, who straightened things out and approved the claim within 5 minutes. Hooray for Melissa, but boo for everyone else I interacted with.

Alliance reimbursed for extra meal coverage for missing flight due to airline maleficence; and mileage for returning to airport 24 hours later to pick up delayed baggage. The phone personnel were very kind and rapid reimbursement after faxing in request.

Thank you for making this process so easy. From start to finish, it was a pleasure to work with Allianz. Vertigo is horrible. The last time I had to cancel was when I had emergency back surgery, and Allianz was great then, too. I very much appreciate it!

I travel frequently and had purchased Allianz coverage on several occasions for different purposes. I am very glad it finally pays off: this time having insurance saved me from wasting 2 airfares to Europe. Claims process was simple, straightforward. Approval did not take a lot of time, fast to receive reimbursement as well. Will not hesitate to buy this product again!

I bought this policy because there were so many uncertainties about our trip. As it turned out, the weather in TX messed up our trip. The policy covered our overnight expenses (room and meals) with no hassle. It was definitely a plus. Thank you, Allianz.

I was very upset that I wasn't going to make my vacation with my family. I've never had pneumonia before so fine time to start now. Getting my money back on the flight was my primary concern once I knew I couldn't fly out. The ease at which I was able to file a claim and effortlessly get it approved astounded me. I was surprised at how quickly it went through and I received my check. Thank you for the hassle free experience at a time when I was frustrated enough.

My claim was managed satisfactorily in a timely manner but it was difficult making a phone call overseas to get the expenses pre-approved. I had to wait until offices were open during United States time I believe. My claim was submitted via email and that was easy.

We appreciate you refunding our hotel purchased on Hotwire during a difficult time of loss for us. This helped ease a potential financial burden that could have been placed on us during this time. The claims process was easy and money refunded in a timely manner.

Thank you for your quick response to the claim I recently submitted. It was submitted on July 26 and I received the payment by August 4. Thank you very much and I would highly recommend your company to anyone.

Thank you for my refund and understanding my circumstances. I will continue to use your service and recommend it to others. For I plan to do a fair amount of traveling. It's nice to know I am dealing with a company that is fair and not out to collect customers money, without providing true service. Thanks again.

Pleased that a check was mailed promptly to reimburse me for travel fees incurred due to a delay. An airline delay caused us to miss our train (the last one from the airport) and we needed to find an alternate route home. Thank you.

I had to cancel a trip due to my husband's illness. The claim form was easy to navigate and didn't require an excessive amount of "backup." The reimbursement check was sent quickly. I felt the cost of the policy was very well worth it, given the outcome, and will definitely sign up with them again.

Although claim was paid the web site lacks specificity when submitting supporting documents and is overly generic in content. No feedback on claim ever received after filing except when approved and paid. There is much room for improvements to the Allianz claim web site.

Allianz made it easy to file my claim. All the information and instructions I needed to submit my claim was clearly stated. Great experience. They were easy to work with and very helpful over the phone. I would purchase travel insurance again from Allianz if I ever needed it again.

I recently flew to Alaska from Central New York. Because of the distance, I decided to purchase travel insurance. Thank goodness I did because I was delayed in Philadelphia due to bad weather in the Midwest. There was no way that I would get to Los Angeles in time to connect with my flight to Anchorage. It was either stay overnight in Philly or LA. I opted to stay in Philly. The airlines wouldn't set me up overnight because the delay was weather-related. I submitted an Allianz Global Assistance Claim to recoup my hotel and meal expenses. The individuals that I spoke with were knowledgeable, very courteous and helpful. I received a check for the full amount of my expenses in less than the 14 days (maximum) that I was told. I want to thank Allianz. I have already purchased trip insurance for my next two trips. It is worth every penny.

First I never received any answer from you, my understanding was when I bought the insurance I could change the date without paying any fee. I end up paying 38 dollars that I did not have. Until now no answer. But the gentlemen who assisted on the phone was very polite.

We purchased airline tickets online and had an option to cover our trip in the event we needed to cancel due to illness. I ticked the box yes and paid for the insurance. The only information provided on the airline reservation from Allianz Global is "Thank you for choosing Allianz Global Assistance trip protection. If you make any changes to your travel plans, please contact Allianz Global Assistance to update your coverage".

Did not think I really would need insurance, but because of the amount of money involved, decided to purchase it. Glad I did and when things went different than planned, they took care of it with only a little effort. I recommend it and the cost is so much less than the travel group costs!

After I got sick and had to cancel my plane ticket, I submitted my information to get a refund. It was the fastest refund I have ever received in an online transaction! The process was easy and not at all complicated. I will definitely buy insurance from this company again.

I am very impressed with the efficiency of Allianz Global Assistance. Recently, I had to cancel a trip for medical reasons after I'd booked non-refundable airline tickets. This is my first travel insurance claim and I was expecting a hassle and a long delay before it was paid. To my delight, the claim was paid as soon as I provided the doctor's statement and receipt. I'm impressed!

Years ago I had to cancel a trip due to illness. It was a costly experience for me, and I became an advocate for purchasing travel insurance as a result. Having travel insurance paid off recently when I cancelled a trip due to my mother's hospitalization. Filing a claim with Allianz was easy, and my money was promptly refunded.

Although I have bought travel insurance many times, this is the first time, thankfully, that I have actually had to use it. My claim for a delayed trip was reviewed, approved and paid quickly. Thank you.

Cancelled JetBlue Flight - 8-10-17 I would like to thank Allianz for their professional, courteous, and prompt customer service. I did have a little difficulty with their website (I was told it was being upgraded, or something to that effect) but, when I called customer service, the representative was very knowledgeable, friendly and professional, and "listened" to what I had to say. My claim was processed very quickly and I was delighted when I learned I would be receiving full payment for my claim. True to their word, the check arrived in the mail within a few days. Now that's great customer service, right from beginning to end.

My wife twisted her ankle really bad and needed medical treatment. X-rays did not show any broken bones, but she was in excruciating pain and cannot walk. Doctor prescribed a walking boot to stabilize the foot. All expenses were paid by Allianz and the claim was processed very efficiently.

For a long time I have been purchasing Allianz coverage with my rentals. I was always afraid that in the event of some unexpected damage, the third party insurance would let me down. Thankfully this company actually paid the claim. While I had to cancel the initial check due to change of address, it looks like they are arranging an electronic payment. Assuming that goes through, this company has been excellent. I will stick with them.

I had the best experience with this Allianz. You never want to have to use travel insurance since it means something went wrong before or during your trip. Thankfully, filing a claim was fairly simple and the customer service support was fantastic. I will definitely buy travel insurance next time I travel.

They gave me confidence in booking my flight knowing that if anything unexpected comes up, Allianz will be there to assist! Thank you for all of your help! I will definitely be using your services again and will be recommending your services to all my friends!

I emailed the paperwork and faxed the receipts thinking this is going to be a disaster. I was thrilled to have an response within 5 days and a check within 2 weeks. Thank you for being there as the airlines no longer care about customer service.

I had this policy for my trip and I used it. It worked perfect. When I hurt my back playing ping pong I visited a doctor. I got the proper treatment, paid for it and was reimbursed when I returned home. I felt secure and protected with it. Next time I travel I will buy it again.

Due to a canceled flight and a placement on a later flight, I had to book a room at a more expensive hotel for a night and pay more for a car rental because the original rental agency had nobody at the desk after 11 PM. I was reimbursed the extra cost by Allianz after forwarding the necessary documents. Quite satisfied with their cooperation.

We canceled flights because of an emergent significant health issue. The response was prompt, questions answered, the process explained, and updates given, all with courteous respect, concern, and support. This resulted in a swift resolution. Thank you for your understanding and fine service.

I usually purchase trip insurance for my longer, more expensive trips, but I've never had to use it before. I would have been doubled over with pain and just miserable if I had gone on my trip. It was nice that I didn't have to lose money on top of being sick.

I was shocked at how quickly my claim was processed, completed and my money was refunded. The process was very easy and easy to follow. They reached out almost immediately and within a few days, my money had been refunded. I highly recommend this company, especially if you have health problems.

My husband had a stroke and I was unable to take my trip to visit family. Allianz was very sympathetic and helpful. Mia at Allianz helped me. I was very pleased with the speedy response and helpfulness of your representative.

I have purchased several rental car policies and a couple trip policies throughout the years. This was my first claim. My rental agency was Hertz and they were very helpful also. I submitted the claim on my iPhone/iPad through the mobile site and uploaded all necessary docs. The claim was simple and mostly clear. I had a little trouble seeing my uploaded docs at first but found them after a brief search. My claim was processed (and paid) in the appropriate time. Since my quotes were in Australian currency I had to wait until the charge reflected on my credit card to give an accurate amount in USD but that was the only bottleneck. I totally recommend everyone to use Allianz Global Assistance insurance.

The service was excellent! I was very happy to be enrolled. They were very understanding about my situation and refunded my claim promptly. I definitely recommend to my friends and will use the service always. Thank you for your great assistance.

I travelled to Chicago on Amtrak. When I booked my flight home, I had about 5 hours to get to O'Hare from Union Station. However that all changed when the train was over 3 hours late. Thank goodness I had purchased insurance on my plane ticket. It cost almost $200 to change my ticket to another flight. Allianz made it easy to file my claim online, and they reimbursed me quickly. It was well worth the small premium. I would definitely recommend it for anyone planning a trip. I know I won't travel without it.

We booked a trip to see our dear friend, Jen, who is fighting lymphoma. We were scheduled to fly out on Monday but Jen was unexpectedly hospitalized on Saturday with an infection that required her to be in quarantine. I immediately contacted the airline who charged me a $125 cancellation fee and then contacted Allianz for how to proceed. After a few easy steps, I am happy to say the full refund check was deposited this past week. All in all, it took 2 weeks which included a few days for me to gather back up information. I will never travel again without this insurance. Thank you!

I had never had to file a claim for trip interruption insurance before, but Allianz made filing online easy. I could track the progress of my claim and was pleasantly surprised to have a reimbursement check in hand within two weeks of filing the claim.

I'm happy with the results and even happier that I had the coverage. Due to unexpected health concerns on flying overseas, the least I was expecting was a voucher. Definitely worth the money to spend on insurance to cover the large amount for my ticket.

My Collision Damage Waiver claim was very straightforward, I had a flat tire with my rental car. So I got reimbursed the total amount as expected. I am happy with the experience and the website says claim will be processed in max 10 days but mine was processed in 15, so one less star.

I had to be hospitalized in Cancun Mexico. Allianz was called while in the ER. My wife was told to pay everything on a credit card keep receipts and Allianz would repay. 2 days in Cancun hospital the bill was $9,000.00. I had to return back to the states per Dr. orders where I had surgery. My vacation was cut short by 8 days. I have receipts for everything!!! This happened Feb. 22 2017. It is now Aug 9, 2017.

I am actually astounded by how simple it was to submit my claim and how quickly I was reimbursed. I always expect issues with insurance companies that make you just through hoops, but this was excellent and I will definitely recommend your company to anyone and everyone. You made it super easy and you paid me super fast, can't ask for anything more. Good job!!!

We are very pleased with the way they handled our damaged luggage claim. Our suitcase was damaged in a way that it could not be repaired due to part availability (corner bumper) and they were quick and easy to review our claim and compensate us for the replacement value of the suitcase.

We were told that payment was coming soon. Yet to date there has been no check delivered or credit card refunded! Which raises the question, just where is the refund or was this just a way of temporarily appeasing my wife and I?

Took out insurance on my granddaughter flight. I had the insurance on the flight - and it worked out that I was able to get what I was going to lost back. It was great doing business with your company.

After suffering an illness traveling to Cuba, me and my family including in-laws had to cut our trip short by 4 days. With no internet access and limited resources in that country, I ended up at a clinic, which recommended that I go home for better treatment. I submitted my claim a couple days after getting back, and after submitting all necessary documentation they refunded all of my trip return flight expenses. HIGHLY recommended to have travel insurance for these exact reasons. Very friendly and transaction was easily processed. A++++. Thanks Allianz.

I am very pleased by the Company's handling the claims and fair and fast responses. They truly stand behind their commitments and policies. I sincerely recommend them to everybody to use their services and definitely take travel insurance as safety.

I was very pleased with the process of filing a claim, and the speed with which it was reviewed. I received helpful advice on the phone from one of your representatives, and the paper work was very straightforward. Thank you!