Allianz Global Assistance Reviews

Dad was hospitalized at 87 years and had to cancel his trip along with companion Carole **. Each of 2 times I called your company with questions regarding reimbursement, I got the help I needed. The trip tickets were reimbursed and we could not believe how easy and efficiently it was handled. Anyone who doesn't buy this insurance is making a big mistake. It is a pleasure doing business with a professional and honest company and we thank you.

We have purchased Allianz Travel policies in the past through United and Delta Airlines, but this year was the first time we tried making a claim. One leg of our flight to Italy was cancelled due to bad weather, and we had to fly in/out of an airport a couple of hours away. Because of this, we had to pay to park our vehicle for 18 days instead of having a friend drop us off. We found a stay/park option at a hotel near the airport that proved to be cheaper than paying to park at the airport.

Our son was born weighing only 2.5lbs and is considered high risk for infections, illnesses, etc. We purchased this insurance just in case something happened to him medically while we were in another state but he got sick before we left. We had to take him to the ER, and his doctor said we couldn't travel. The office filled out a simple form. I spoke with a wonderful agent over the phone, submitted everything online, and we were issued refund checks. It was such an easy experience during a very stressful time. Thank you so much for helping us through this and doing your jobs so well. We now purchase Allianz for every trip, car rental, and hotel stay!

During my overseas trip at my destination I found my baggage had been send to the wrong city. I finally got it after 5 days delay. Meanwhile I had to purchase toiletry and clothes to survive. After returning to the US, I filed a delayed baggage claim to Allianz Insurance with supporting documentation. I am happy to state that within a few days Allianz send me a check without any delay. The claim for was simple to file and the whole process smooth with great customer support. I strongly recommend taking their travel insurance policy for peace of mind knowing that a reputable and reliable company is there for you.

Policy provided reimbursement if travel was cancelled due to medical or emergency problems.

Allianz was very easy to work with. Their employees were knowledgeable and polite. When making reservations for my trip I used AAA. AAA would not do business with a company that was not reputable.

I had an airline ticket to fly to Flagstaff to visit my grandchildren. My husband passed away and I couldn't use the ticket. I did fly out later. I had bought the insurance for that flight through Allianz. They went out of their way for me. They were very kind and understanding and I received a check for the full amount of my original ticket. I will always get insurance through them.

We had two recent occasions that required the use of our Allianz policies. One was for our son, a Marine stationed in San Diego and the other was for my husband and I on a visit to our son in California. Each time our experience was excellent. The process, the people who assisted us on the phone and the follow up results were outstanding. I would not hesitate to recommend Allianz to anyone.

I've traveled with Allianz for a long time and great service every time! I did have to purchase a different policy recently due to a "cancel for any reason" clause. I work for the government and not looking for a repeat of last years furlough where all leave was cancelled and being an essential employee, being required to report for work.

We found it necessary to return from our vacation a day early as my husband had an itching rash that didn't seem to get better with medication. United charged a change fee which they partially refunded. However, Allianz covered the balance of the change fee as well as the two dermatologist's visit at our destination. Payment was made in a timely manner, which we appreciated.

I was stranded in DFW in December, 2013. They paid for my claims without any issues. The staff I spoke with on the phone were extremely helpful and very courteous. I always insure my flights with Allianz.

This is the first time that I had purchased airline insurance. I purchased this insurance because I was booking my trip several months in advance. I figured it would cover any change fees if something happened. To my surprise, it was very, very affordable (cheap really). When I received my policy, I read it in more detail, I found that this policy covered a lot of things. I was very impressed about all of the things that were covered. I called Allianz a couple of times to ask questions and the representative was always very helpful, concerned and very friendly. In the end, I did have to change my flight due to a family illness. Allianz covered my change fees with no hassle at all. I sent in the claim form and all of the required paperwork. Next thing I know, I received a check for my claim. I will now use Allianz for all of my flights.

I was so lucky to have purchased my flight insurance with Allianz. They were friendly, helpful and informative. Their responsive action was very reasonable. I would highly recommend this company.

We paid for limo to airport & trip was cancelled, so insurance reimbursed us.

I seldom have purchased event insurance, but after this horrible winter I did on tickets that I bought as a Christmas gift to my husband. He passed away unexpectedly before the event & frankly I didn't even feel like trying to give them away - it was just too painful. I used the insurance & was able to get a refund with less trouble than it would have been to put on Stub Hub.

This was one of the best decisions I made! Purchasing the travel insurance saved me when the airlines lost my bag on my way back from Aruba to Chicago! The process was real easy and simple. I was skeptical about it but Jessica, one of their senior claims examiners made it easy and follow through on everything.

We are happy with the service.

I am very happy I had bought this insurance. It was a Christmas present for my parents and they were unable to go to the concert. My father contacted Allianz and I was able to get the info they required and was refunded the money. Very Happy with the service.

I wasn't able to go on my trip and had to cancelled it. When I came back from my vacation and file my claim. I was refunded for the rest of my air fare. Thank you very much and I give this insurance 5 star.

I took out insurance for the Charlie Pride Concert at Heartland Event Center, G. I., NE. My mother-in-law who is 98 years old fell and was injured and taken from the nursing home to the hospital for treatment. This happened the same night as the concert. As soon that evening as I could contact the insurance company, I called and was treated very nicely. I was instructed in detail how to proceed with collecting the concert ticket fees. Within a week, I received a check in the mail. I was impressed, to say the least. I would recommend Global Allianz in a minute.

I have had two instances of claims for cancelled flights due to illness and one claim for my having to shorten a trip to return home earlier to provide my services as a caretaker. In both instances, your staff handled my initial call to report the claim with grace and courtesy, and made me fully aware of the coverage available, much to my supreme satisfaction. As someone who has a major history with the insurance industry, I was impressed with the service and the expedited manner in which the claims were handled. I will recommend your company for what I believe is business integrity, candor and recognition of the problems the claimant faces in your dealings with me. Thank you.

The claim process was quick and reasonable to accomplish.

I would recommend Allianz for anyone planning a trip. I was unable to fly after becoming ill, and submitted a claim. After providing the required documentation, I was sent a check for the full cost of my airfare.

I loved the option of purchasing insurance to protect my race and travel fees. As I have lost money on races before due to injury, it really gave me peace of mind. Knowing that if something unexpected happened my money was not lost was truly a comfort. The one time I used the insurance protection it was quick and easy, I had my check within a week!

I had a flight cancelled and had to get an overnight hotel plus meals. My daughter filled out the form and I received a check before I left my daughter's. It was immediately taken care of and caused me no distress. A very pleasant experience and I would recommend this insurance for travelers.

My experience was very positive due to easy claim forms and easy to talk to a human being when I called. I had prompt responses to all my questions.

Allianz promptly issued a reimbursement when I requested it due to an unexpected change in my travel plans. Their reimbursement process was straight-forward and customer service reps were very polite and easy to work with.

I had travel policy. I have booked flight ticket, unfortunately I got sick at last minute traveling. My ticket was booked with Orbitz but not refundable or not able to extend to other date also from the travel agency. In that condition I was able to get refund from Allianz insurance & I was very happy to take in future Allianz insurance in all my travel as well in other available insurances. 2nd, I will recommend other my friends also go with Allianz insurance.

Claim for delay in Guadalajara due to weather - I received excellent service from Allianz, they were very good giving me several phone calls to let me know the progress of our claim, we received checks for the amount claimed. We were very impressed, I thought I was going to be given the run around, but that never happened. I would get more insurance from them in future travels. Please convey to all of them our thanks.

We always buy the insurance and never had to use it till this year. Made reservation in November, 2013 for a March 3, 2014 trip to Phoenix. However, due to diagnosis given of lung cancer and upcoming treatments, had to cancel everything. They were very professional, gave us forms to fill-out in a timely fashion and refunded money quickly.

Applying for the policy online was very straightforward and the cost was very reasonable. It was also very straightforward to submit a claim, and the claim was promptly paid!

I decided to fly from Chicago to Seattle to attend the wedding of an old friend. The trip was a bit of a splurge. It was only for four days. I was worried, though, because I am the major caretaker for my parents who are in their mid 90s. That's why I decided it was worth spending the extra dollars on Allianz insurance. I had used this company last year when my husband and I took a two week trip to Greece. Just as I feared, three days before my scheduled departure my mother was hospitalized with pneumonia. I needed to use my insurance. Allianz was easy to work with. I was able to get all my questions answered and to download all the forms I needed on the website. The status of my claim was communicated to me through email, and I was able to be reimbursed for my air ticket. I have learned to say yes to travel insurance.

My wife had a medical problem while in Amsterdam. When we returned we submitted a claim for expenses. It took a long time but we finally were reimbursed for all expenses. Her private insurance had to pay first and I think that is what took so long. This was the first time we had used the trip insurance and I am glad that we had it.

Allianze was quick to respond and resolve the solution. We were very relieved.

I had planned to fly Delta and had purchased the Trip Cancellation Policy. My Mother passed away a week before my planned trip, March 18 so I declined going on my trip and put in a claim to Allianz. The process went very smooth, put in the claim and within A short time I was refunded my Delta Airfare. Thank you!!

I have purchased Allianz Insurance in conjunction with airline tickets. I do this whenever I fly in case of illness of my travel partner or myself. On two occasions, I have had need to cancel my trip. The first time when returning home from Boston when my sister was ill and needed to go to the hospital for a few days and I had to return home later. The second time was when I was flying to Florida and my travel partner broke a tooth and required oral surgery which wouldn't allow flying until well after the surgery. Both times, Allianz answered my questions, sent me forms - and soon after submittal, I received a check reimbursing me for my missed airline ticket. I recommend purchasing insurance whenever planning a trip, near or far; one never knows what can happen and it is good to have assurance that the cost of the flight/trip are covered. My experience with Alliance was that agents were very professional and responsive and I recommend Allianz highly.

I was pleased with my insurance coverage for myself and my family. When our flight was cancelled, I was given the Allianz telephone number by a JetBlue employee (I am sure I had the number, but couldn't find it in my confusion). The customer service woman seemed genuinely concerned with our plight and after getting the details, she transferred me to Andrew who found us a hotel room close to the airport and booked it for us, made sure the hotel had free shuttle service to the airport, and suggested we look for a restaurant within walking distance of the hotel on our ride to the hotel. There wasn't, so he suggested pizza in our room. Perfect suggestion. He even called us after we had settled in the hotel room to make sure that we were comfortable and didn't need any further assistance. It was reassuring to have someone help us so capably in a stressful situation.

On my last cruise I experienced a medical problem that required 9 doctor visits and several prescriptions. The associated costs were submitted for payment per the Company's reimbursement procedure and I was fully compensated faster than I could have imagined. This is the second cruise illness I have experienced and Allianz Global handled it exactly the same way. I will never travel without Allianz Global trip insurance.

A bit of a frustrating experience. Such a plethora of policies..some bought through Delta (BTW, the link does not work again) and different in content and pricing than if I call Allianz directly. Just too confusing. I think it is a good company and the customer service people are friendly and helpful, but can only go so far and they cannot pass a certain line when it comes to what they can offer. They do not seem to have much flexibility. Explanations are usually good but sometimes evasive and unclear.

When we traveled to India in January 2014, we left our ipad on our seat by mistake and forgot to pick it up. Despite several attempts we could not get any help from our airline to get it since it claimed that it could not recover it. When we submitted loss of claim with Allianz the staff in the Claims Division handled it graciously and professionally and compensated for the loss. Our experience has been superb from the time we purchased the travel insurance to settling our claim.

My husband and I frequently purchase travel insurance when we are flying. That is what we had done this January for a trip to Mexico. This trip I unfortunately had a fall and hit my head very hard. This accident resulted in a trip to the hospital 25 miles away, x-rays and emergency room visit. We had to pay for this at the time of the visit. On our return, I submitted the bill to our insurance and to Allianz Global. After our health insurance paid, alliance paid. No fighting about it. No questions. Next time we got alliance insurance again. Probably always will!

It was all handled very professionally.

Their paperwork was a little redundant and didn't apply to my situation as it is targeted more towards illness than an emergency surgery due to injury, but I got the doctors to fill it out anyway. And they processed and sent me their verdict in the time frame they said they would. I received a full refund so I was happy.

We were pleased to receive the reimbursement for the night we had to spend in Zurich's airport. It was a very easy process.

The service provided by Allianz was excellent! They helped make a difficult situation (cancelling a vacation due to my husband's health issues) much easier. I would recommend them and use them again!!!

Great to work with. I recently had a claim which they handled quickly and fairly. I would use them again whenever we travel.

I had a great experience with Allianz. They were polite when I called and very helpful at walking me through the process of getting a refund for my airline tickets. Once the paperwork was submitted, we got the refund very quickly.

The night before we were to leave for Hawaii I became ill. We were so disappointed and it took several days before I got better. We called our travel agent, had the doctor fill out appropriate forms and received our reimbursement within a very short time. We can't imagine losing all that money had we not had the trip insurance!

Allianz Global handled my claim very quickly and the process for filing the claim was pretty simple. I purchased tickets to see the Harlem Globetrotters at the Augusta Civic Center, in Augusta, Maine, for the night of March 30th. I purchased the insurance with the idea that there might be a severe snowstorm here in Maine, that night.

Without a doubt, I would recommend Allianz! They were very helpful, start to finish, from the original purchasing of their policy to the end when I actually needed to contact them about a necessary reimbursement. I will definitely use them again in the future. Wonderful customer service any time of the day or night!!!

My experience was very satisfactory. Everything was covered as advertised. Had a medical condition - had to cancel trip.

My experience with Allianz has always been the best. Customer Care is friendly and understanding. I will continue to use them when needed and recommend them to others. They have a full understanding of what is needed by the Caller.

The policy was reasonably priced. My claim was handled in an efficient and professional manner. The claim was paid in full in a reasonable time frame. We would choose Allianz for future cruises.

On my return trip from Manila-NYC, I unfortunately suffered severe hypertension that necessitated a change of travel date. I requested the airline for a rebooking of my flights two weeks later after I presented certificates and documents from my attending doctor and emergency room. Upon return to the US, I filed a reimbursement from Allianz Global providing all the necessary documentation and receipts. After one small clarification, Allianz sent me a check for the amount I spent and requested. The process was so smooth. Allianz staff are professional and efficient. I have recommended the Company to all my friends. And will definitely use it the next time I travel.

I bought travel insurance through the Internet. I needed to ask a question, called. A young woman named Ashley took care of me. She answered my questions and was very pleasant. I was very satisfied with the service. I have used Allianz Global Travel Insurance on prior occasions and have never had any problems. I highly recommend it. As a matter of fact, a friend that is traveling at the end of July will be getting a policy. I have several friends that use Allianz.

I have used Allianz almost every time I've traveled for years, but fortunately never had to make a claim. That all changed this year. When coming home, our flight was cancelled due to a snow storm. We went online, submitted our claim and got an email stating it was received. When we didn't hear again after a week, we called. Spoke with an agent who told us exactly what extra info was needed, which we then submitted. Within several days, we received a check for our claim. I am extremely happy with the whole experience dealing with the Allianz people and will continue to insure our trips with them.

From the application to completion and resolution of a claim, I found each representative to exhibit the following qualities: attentive; knowledgeable; straightforward with information; goal oriented to see my concerned were addressed. Example: After several attempts to purchase the policy online, I called with questions to identify what I was doing wrong. The representative answered my questions and then offered to complete the application over the phone. I stated it would take too much of time. The response from the representative was spontaneous and the process was completed. What a relief to finish and know it was done correctly. Each encounter with a representative gave a clear sense of the customer is number one. As a former business owner, it was very evident each representative was committed to and actually liked their job. What a rarity in today's time!

Couldn't attend event. Once I found the right Allianz site it was easy and prompt to get the refund. Only confusion was getting to the right site. I'm Canadian so maybe that made it more difficult. All in all great!

I was very pleased with the purchase of Allianz Global Assistance insurance. The claim processing was easy, quick and I was completely satisfied with the experience. Thank you Allianz Global!

When my doctor told me I should not fly at the needed time, I contacted Allianz and was given the instructions and provided the forms needed to file for the refund on the insurance I had purchased. It did take a follow up on my part, but the end result was satisfying in that they covered what I had purchased and refunded the money I had spent but couldn't use the product.

At 84 years of age, my wife and I were looking forward to our annual trip To Arizona. Because of a sudden medical problem for me, we had to cancel our trip. Fortunately, we had purchased trip cancellation insurance from Allianz. To our complete delight, we were treated with respect, courtesy, pleasantness and professionalism by each and every representative we worked with. At my age, I needed considerable guidance with the many forms and requirements necessary to file our claim. The representatives were patient, understanding and helpful as I wrestled with my computer and the internet goblins. Thanks to them, our claim was processed and paid in short order and we are now planning to try again to get to our beloved Arizona. Thank you, Allianz, for delivering as promised.

Quite satisfied! Thank you for your service. Everything was taken care of just as it had been promised and in a timely manner. I have recommended Allianz Global to friends and family.

It was a relatively easy process to fill out and send in the required paper work. Felt the cost in time and money worth it for the return when unable to fly due to health reasons.

The claims service was fair and reasonably prompt. Allianz made a tragic family situation less stressful.

I'm very happy with the handling of my claim. The people that I spoke with were helpful and courteous. I received my credit and check in a timely manner.

My husband and I find that insuring our foreign travel with Allianz gives us peace of mind. We know that this company will stand behind us, because of their long standing high reputation. The cost is very reasonable and the process is very easy to complete online.

I had an insurance policy for my trip to Hawaii with them and my mom came down with cancer. I had to cancel the trip to tend for my mom and Allianz reimbursed me for my trip. The paperwork was minimal and the reimbursement was prompt. I would use them again and highly recommend them.

The insurance made a reasonable, quick payment.

I had to have an emergency tooth filling in Australia. I filed a claim with Allianz when I returned and received a check a short time later. The process was simple: no frills, no stalls, no excess paperwork. I will definitely use this service next time I travel.

We were offered Allianz Travel Insurance when we booked our trip to Casablanca with mileage on United Airlines. The price was so fantastic that we could not resist it. It turned out that our return flight was delayed by 3 days. Since we were visiting my mother-in-law, we went back to her house to be with the family. This is fifty miles one way. When I arrived home, I called and the person told me that I might be able to be reimbursed and should try to do it online. When I went to the site it had large print saying one MUST have receipts. I only had our boarding passes so I decided to let it go and discarded them. I continued to get e-mails periodically from Allianz asking me about it. I finally wrote a letter describing the situation. A few weeks later, we were surprised when we each received a check for $30. Now that is service and caring. We have had Allianz Long Term Care Insurance for a long time. It was very inexpensive and was paid up in 10 years. Allianz is a name to be trusted for us. We highly recommend them.

Our flight from San Diego to Baltimore was cancelled. It was 9 hours later until we were rebooked. That cost us 2 additional meals. After submitting the proper documentation and receipts, our extra costs were quickly, without hassle, reimbursed.

Any time travel is more than I can afford to lose, I buy your insurance. No question, it works!

I was expecting to go through a huge hassle to file a claim for travel expenses incurred during a "flight diverted to another airport" situation. I filed the claim and about 2 weeks later, I had a check in the mail for the amount I claimed. Thanks for the awesome service and no hassle process.

I've had trip insurance policies in the past that often came with surprises of what wasn't covered. To be honest, I was very pleasantly surprised with how smooth my claim for trip reimbursement went! I will absolutely use Allianz again in the future.

I rarely buy flight insurance but this time I did when I booked a ticket for my aunt. She ended up in the emergency room & was hospitalized so was unable to make her flight and I'm so glad I bought the flight insurance as they reimbursed us. So I would recommend this company.

In February 2014, I was stranded for four days in Burlington, VT, due to frozen precipitation along the eastern United States. I was unable to get on any return flights from Burlington, VT to Atlanta, GA because airports were closed or, when flights resumed, flights were overbooked. I submitted my hotel and meal receipts to Allianz and was reimbursed. I will never travel again without first purchasing Allianz insurance.

I had booked a flight to Gdansk... then Dr. ** at EXCEL eye clinic said that I'd better have my cataract surgeries before the flight... He said that the cataracts were growing so fast that If my trip was stalled for any length of time somewhere in Europe, the cataracts might grow beyond the repair stage. Funny thing was that I had no idea how bad my vision really was. I was used to it.

I had to cancel a work trip due to a winter storm. I put in for a claim and it was issued quickly. I was pleasantly surprised that I didn't have do further advocacy to get it paid. I had a check in less than a week. I recommend buying this insurance and I will do so again in the future.

I got insurance more to cover the chance I had to cancel before the trip but had a medical situation and ended up filing a claim. Was very grateful to get money returned for the injury. I do wish the process was a little more informative but very grateful for the insurance coverage.

I had never used the trip insurance, but thought I would give it a try as we had a family member in the hospital and were not sure what was going to happen. Things were good, then bad and back again. I was to drive out to my daughters for a week or two but decided to fly. I got a full refund when I had to cancel my plans because of a death in the family. Will consider this each time I book a flight!

In January, we sailed on the Norwegian Dawn to the West Caribbean for 7 days. My husband, Art, developed a minor ailment and went to the clinic on board. He was treated appropriately. Upon returning home, we filed for reimbursement with the insurance we had purchased from Allianz and after submitting the correct paperwork were eventually reimbursed. Phone assist from the company was helpful on gathering info.

I found a hotel on Priceline.com and took the optional insurance out. It was not expensive for the insurance and well worth it. After booking my hotel, I got sick and was unable to make my trip. I called Allianz and they instructed how to file a claim. I submitted it and I was reimbursed shortly after filing it. Thank you. It was well worth opting for the insurance.

My husband and I planned a trip to Mexico. We purchased our flights on United Airlines. I always purchase insurance when we book. We had to cancel our vacation because of a serious family illness. I contacted Allianz Global Assistance and was sent info on what needed to be done. There was a bit more paperwork than I had hoped for but it was all necessary. I am happy to say they refunded the money without any more info needed. I will use them for all of my future trips.

On our way back from Europe and a transatlantic cruise, our flight from JFK to SYR was cancelled, forcing us to stay overnight in New York. Thankfully we had purchased travel insurance. Our claim for hotel expenses was handled promptly and courteously.

Upon an early return from Florida, on Jet Blue Airlines, in April 2014, due to Ear Medical Problems, I contacted my Allianz Representatives to inform them of this situation. I received the forms which I needed to complete, in order to obtain a $263.00 refund, which I paid to Jet Blue Airlines. After receiving the forms, completing them and having my Ear, Nose & Throat Doctor complete his part of the forms, I submitted them to Allianz. Within the month of April, I awoke one morning to discover a check for the $263.00 cost of returning earlier than the two weeks stay in Florida, for which I paid in March 2014. My experience with Allianz Global Assistance was EXEMPLARY! Thank you Allianz for insuring my trip to Florida on Jet Blue Airways.

Called to notify, very warm response. Gave me all the info to file a claim. Found it pretty simple but did require all the back up documentation. Within 3 weeks I received a check for the full amount less the credit from Jet Blue, which I thought was very fair.

Due to hospitalization, I needed to cancel a flight which I had paid for quite some time ago. I sent for the paperwork I'd need to be reimbursed. Allianz wasted no time in getting me the papers. I admit I was slow in getting my doctor to fill in the papers to verify my claim. During this time I received mail reminding me that these claim forms were not yet received. They made sure my forms were not lost in the mails. As soon as the papers were filed, I received a notice that they indeed were there. Within a few days I had my claim check in my hands. Allianz gave me fast, efficient and friendly service. I am planning another trip in the near future and already have coverage through Allianz.

I got sick just before flight and couldn't go.. Doctors orders.. This company was very fast in sending money back.. Just send in right forms.. So glad I went with this company.

I never thought I would need to use travel insurance and this was actually the first time I had ever purchased. Turns out, as soon as I landed on my trip, I was notified of a death in the family. Well, the travel insurance came in handy and the process to submit my claim was very simple. I was reimbursed within 2 weeks and would highly suggest other travelers to make the purchase because you just never know. I am traveling again and yes, I purchased the travel insurance.

My father-in-law has been in poor health. I purchased the insurance for our trip to the Kentucky Derby, in the event my father-in-law became to critical for us to be able to leave town. But instead I hurt my foot and I was not able to walk, so I filed the claim. The customer service representative that I spoke to on the phone was very helpful and courteous. I submitted the proper forms on-line and received a check in the amount I had paid for my event ticket price in just a two-weeks weeks. I would certainly consider using Allianz insurance again.

Allianz Global Insurance is by far one of the better trip insurance companies around! Whenever we decide to take a vacation we always include Allianz as part of our trip! In two different occasions we have had to call Allianz for assistance when one of my kids got sick while on vacation. It's tough being away from home when one of your own is under the weather. When we had to change our flights there were no issues. Allianz was there to hold my hand when I didn't know what to do. The support/customer service team was excellent. After submitting my claim, two weeks later I received my reimbursement for the additional cost of my return flights home. Allianz is overall an excellent company to deal with. Your partnership with JetBlue makes for a worry free travel experience! Thank you!!

Allianz has a very comprehensive product and provides great value for risk reduction. During a recent vacation, they helped provide emergency assistance for a medical condition. The reimbursement for medical expenses was provided quickly and the claim submittal process was simple.

Got my refund as intended in the event of a change in circumstances. Helped me recoup the lost charges for the flight I had to cancel, which is absurd that airlines don't allow refunds. Thanks Allianz!

Prompt. Honest. Easy.

My wife and I planned a trip to Ft. Lauderdale, Florida during the Easter Break but unfortunately two (2) days before we were to leave, she came down with acute bronchitis and we had to cancel our trip. Thankfully, we had taken out travel insurance through Allianz which we have done many times in the past but this was the first time we actually had to use it and it really paid off. Thankfully, the hotel and car rental reimbursed us in full but the only outstanding issue was with JetBlue which assessed us $150.00 per ticket. The Allianz insurance then took over and with the submittal of all the necessary documentation, we were able to get back full credit for a future trip with JetBlue which we did in fact do in May of this year. All in all, the insurance is worthwhile and certainly gives you that extra added security in the event the unexpected occurs.

I booked airfare from Omaha, NE for a mid March flight to take my Father to his WWII Army Airborne Reunion in Pennsylvania. I also obtained Allianz travel coverage for this trip, normally I would not have obtained the insurance. The week before our departure before our trip I developed abdominal pains and was hospitalized for about ten days. I had surgery to remove about half of my colon. My surgeon limited my activities including travel for six weeks.

My wife was admitted to the hospital and we could not travel to New York to see our son. The process was not complicated and the money for the tickets was refunded. I would recommend using Allianz Global Assistance USA.

I submitted claims under 2 policies, one for myself for medical expenses and one for my husband when he had to reschedule his trip dates and couldn't use some airplane tickets. Both were handled promptly and reimbursed as provided in the policies. I already have recommended Allianz to a friend.

We found Allianz to be superb in their care and coverage for medical and trip interruption insurance. During a trip abroad my husband was hospitalized and the agents at Allianz were very supportive, prompt and attentive. We will continue using Allianz for future trips and highly recommend them for a must have for anyone traveling domestically or internationally!

Worked with me very promptly and professionally when I had to submit a claim because of a very unfortunate situation.

We purchased travel insurance for our 6 week travel to South America. The policy was explained clearly upon purchase. Unfortunately, I developed a bacteria infection and had to use the policy. Customer service was excellent at helping me locate facilities and the reimbursement of my out-of-pocket expenses.

The customer service representative was very helpful and I received my check promptly. Because of an illness, I had to cancel my flight and although there was a good bit of paperwork, it went smoothly.

A family emergency necessitated the cancellation of a planned flight to NY. I filed a claim with Allianz and found the process relatively painless. I was notified quickly that my claim was being processed and shortly thereafter received my check. Good service!

While on a sea cruise it was necessary for me to see the ship's doctor. I was billed and paid the ship's charges of $798.00. As Allianz was not my primary insurer it was necessary that I file with Medicare and also Continental General. After months of correspondence with the aforementioned. I was partially reimbursed and shortly there after I received the balance of $365.41 from Allianz. I have now purchased a new policy with them for a trip I plan to take in September. Very satisfied with Allianz performance.

In February 2014, my husband passed away and as a result I had to cancel the trip that we had planned. The agent on the phone was kind, considerate and concerned that everything go well with the reimbursement process. What he said would happen did. I sent off the application as instructed, and received an e-mail back when it was received and notified that the process would take 10 business days. I received two cheques in the mail - one for my trip cancellation and one for my husband's. It was nice to know that everything was handled so seamlessly.

Allianz is a superior customer service company. There were no games and EVERY person I had to speak with was professional, polite, and very competent. I HIGHLY recommend this company for all travel insurance. I will only use Allianz. It was a great pleasure to actually speak with a live person & not a recording. I would be happy to give any testimonial for your company & you may use my name.

I booked a trip to Washington, DC for my Mom's 80th birthday this year & then I was injured playing adult soccer on March 2 which required surgery - a new ACL and 6 months of physical therapy before going on a trip like this. I submitted my claim & physician's statement and was refunding my airline ticket costs. Thank you!

My wife broke her ankle 3 days prior to leaving for a Vacation in Cabo in Mexico. We were reimbursed rather quickly with our proof of injury and surgery. This was the second of such cancellations we had used 3 years prior when my wife shattered her shoulder prior to a cruise to Mexico from LA about 2 weeks prior to sailing. I would highly recommend taking the insurance. It was nice not losing over $5,000.00.

Allianz Global was awesome in the handling of our claim. Our claim had met the requirements as stated in their policy and it was handled quite efficiently. If you meet the stated requirements and submit the proper documents, there is no delay nor any hassles. I would definitely recommend their insurance product, worth the cost for the peace of mind.

I cannot make my travel as planned. I just simply submit an online claim, and get my payment back very soon! Highly recommended!

I had a ticket to go to Colombia, S.A. for February 26. On Feb 15 or 16, I got a phone call from my family saying that my mother was in a coma and they would like me to go there. I was able to get my ticket changed for Feb 19th with American Airlines. I arrived home on the evening of the 19th. I was able to be with my 6 sisters and 2 brothers when my mother passed on Feb 20th at noon. My penalty with AA was $273.00. I was reimbursed.

I have always used Allianz Insurance for my mission trips. We usually have 15 people that we sign up. Thank God we have never had to use this insurance for those trips. I was going to Puerto Vallarta, Mexico and decided to buy the insurance. Well my plane trip started off late and then missed my plane in Dallas so I had to stay the night. I could not get my luggage with all my stuff and I had paid for my condo in PV... Well Allianz paid for my night in the condo and also reimbursed me for dinner and makeup. The airline paid for my night in the hotel.... Thank you for being what you advertise and I know that I will continue to use your insurance for my mission trips and personal trips.

I have had no issues at all. Great company so far and wouldn't expect that to change! Thank you, Keri.

I was going on a trip but had a medical issue and couldn't travel. This had never happened to me before so I phoned Allianz to ask how to use the travel insurance I had purchased and whether I was eligible for a refund. Customer service was excellent - they were very nice and empathetic and sent all the forms. I didn't do anything about it because I was still going through the medical stuff and was surprised that Allianz followed up several times (by email - not in a stalker way). I finally filled out forms and sent them in and the refund was immediate. It was a pretty stressful time for me and I was very grateful they made the process simple and were so proactive. Very highly recommended.

From the time we purchased our travel insurance through Jet Blue until we received our claim check, Allianz treated us with kindness and prompt service without a hassle. Having worked with insurance travel claims for 30 years this is no easy statement to make. Thank you all at Allianz for your help in our time of need.

I had to cancel my mom's flight due to her medical condition. I was directed clearly and concisely by Allianz representative and followed their guidance. They reimbursed me for the ticket shortly after I submitted all the forms. Excellent service!

Allianz was very quick and professional with handling my claim. I appreciated their professionalism when interacting with me and I will continue to do business with them in the future. Thank you.

I travel frequently and have always purchased this insurance. Fortunately, I have only had to use a few times but they always refund my money without any issues. That is great customer service. Thank you.

My first flight to visit my son in Tortola was cancelled. I had to rebook and spend the night in Miami. I submitted my receipt before I left. Within a week of my return I had my full refund for the hotel room. Excellent experience - no hassles!

My experience with Allianz was like a throwback to the '50s when customers were treated with respect, care and professionalism. I found the agents to be extremely personable and responsive to all my needs/concerns. From the very first contact the agents were reassuring and confident. They appeared to be relaxed and enjoying being of service. I strongly recommend this company.

My claim was processed quickly, fairly and with virtually no problems.

I was able to go online and download the forms easily. I then had my doctor fill out the required information and submitted it online per the instructions and then got my money back. It went very smoothly. When I had questions, I got clear and prompt responses. I would definitely use Allianz insurance the next time the need arose.

Super service and customer satisfaction. A painless process with quick and easy claim and follow up. I would most definitely use them again.

I was very pleased with all the help my family got from Allianz. Customer Service was very nice and helpful in getting through all the claims we needed to file from our Disney Cruise. I had this policy our last cruise and never needed it, glad I had it again this time! Would never take a trip without it.

Because of a broken foot and ankle our dream trip had to be canceled. The trip took us from Boston, to Paris, to Nairobi, to Switzerland and home from Rome. It was a pricey ticket and so we luckily insured it, something we had never done before. Allianz Global was very easy to work with. The fellow I initially dealt with, clearly explained the online process and offered to help if we encountered any difficulty. We had gotten the ticket from Orbitz, which did refund a portion of the ticket with a hefty penalty (over $800). Allianz Global processed our claim quickly and refunded all of the outstanding monies. My husband and I were very happy and we would definitely use them again.

I have purchased the primary medical travel insurance policy (now called "Classic Plan with Trip+") approx 6 times. The price has always been reasonable and coverage is good. On our most recent trip, my husband got sick and had to see a doctor. I submitted the claim, which was very easy to do, and Allianz paid it quickly and completely. We will continue to recommended the company to other travelers.

My experience with Allianz was extremely positive. I submitted my claim via the internet and had my physician send information via the mail. The phone staff was knowledgeable and helpful. My claim occurred because I had sick children and could not travel according to my plans. I was rather doubtful my claim would be paid as it was the first time I had purchased travel insurance. However, to my surprise and delight, my unused plane ticket was reimbursed. My father had paid for the ticket and the check was paid to him, at his address, under my name. This created a problem because I am not listed as a resident at his retirement community. The mail from Allianz was returned to their offices. When I called Allianz to report the problem, the agent immediately checked and found that the check indeed had been returned. A new check was promptly issued and sent to me at my address. All in all a very good experience and I would definitely purchase travel insurance from Allianz again.

I had foot surgery and could not complete trip as I was in a cast. I had taken flight insurance with Allianz and contacted them prior to departure. I filled out the paperwork for the refund and within the month received a check for the balance of the flight. All reps were courteous and proficient. All in all a good experience, well worth the nominal cost.

I have no problems submitting the claim and getting the reimbursement. It took more than 10 days but that is ok.

We needed to cancel our mother's trip to Washington state as she had fallen and broke her hip. As she was medically unable to fly we requested a refund of her expenses for airline tickets. It was very easy to submit the appropriate paper work and she received a full refund in a timely manner. So thankful that we had purchased the insurance through Allianz. Will definitely purchase it for upcoming trips.

On a trip to New York in Feb 2014, a flight cancelling snow storm caused our flight home to be cancelled. We had to stay over in NY another night. I filed with Allianz, it was so easy and everyone I spoke with was really helpful. There was no problem with reimbursement. Thank you Allianz.

My sister and I had planned to fly together to visit our mother in Florida. My sister went to the dentist with a toothache prior to the trip and learned she needed a root canal. Her plans were cancelled. She completed the easily obtainable and intuitive application for the cost of the flight. Within 2 weeks, her refund check was received. It was painless and quick-unlike her dental experience!

I have to admit, I am not the type who usually buys trip insurance, but this was a long complicated international trip and I was traveling with my mom. It turned out to be a great choice. Our flight home was cancelled, we were redirected to a different airport (in Canada!) and I needed an expensive rental car. Allianz Global Assistance was great. Their website was incredibly easy to navigate, uploading my supporting documentation was simple and they accepted what I sent without any questions. They approved it and sent me a check immediately. I couldn't have designed it any better. I didn't need to worry about calling anyone, didn't have to follow up, they did exactly as promised. Super happy customer, I would recommend Allianz Global Assistance to anyone.

Flight was delayed due to weather resulting in missed connecting flight. Allianz covered hotel stay until next available flight the following day. Entire process was completed online and resolved in a timely manner. Received reimbursement quickly. Allianz followed up to check for satisfaction. Would highly recommend!

I would definitely purchase another policy from this company for unforeseen travel emergencies. During my last overseas trip I came in need of emergency care and fortunately, getting the claim processed was a breeze. No hassle, no delays.

I was unable to participate in the Breath of Life Triathlon. My refund was handled very professionally and processed quickly. I would definitely purchase this insurance again. And hope that I wouldn't need it?

I couldn't have asked for a better experience working with Allianz. It was necessary for me to change a flight with JetBlue due to a death in the family. After calling and talking with a very friendly and professional representative, I was instructed on what steps to take to request a refund for the 'change fee' I was charged. I submitted my information and subsequently received a check for the amount I was charged in a timely manner. I strongly recommend any flier to take advantage of this option.

I had an emergency and have to cut my trip short. I had a great experience with Allianz. They are professional, prompt, everything that a business should be. Good example for all business to follow. I must say I was very impressed at the short time it took for me to get a refund. They go above and beyond. Great job, Allianz. Keep it up. I encouraged all my friends and family to make sure they add trip protection and share my experience. Thanks guys! Thumbs up!

I was unsure about this company because I usually use Travel Guard but used Allianz accidentally. When we did have a problem in Atlanta, I had the opportunity of trying out Allianz and they responded very promptly and I think I have adopted a new travel insurance company!

I had to cancel my flight to St. Lucia due to appendicitis. The form I needed my doctor to complete was easy to find on the Web site and easy to complete; full payment of my non-refundable airfare was made very promptly. The experience could not have been better.

In a word, it was very easy. I usually purchase my travel insurance online, automatically, when the Allianz page pops up on the airline website as I'm completing my travel purchase. In this last case, however my flight purchase was a bit more complicated because I was using a travel voucher. The Allianz page didn't come up on that purchase so I simply called their toll free number and in two to three minutes the very friendly and professional representative took my information and had a policy emailed to me. It was that simple and easy and I was glad I had the insurance because I travel frequently and am often faced with delays, lost baggage and the occasional family emergency that requires me to change or cancel a flight. In my mind, Allianz Global is the only way to go when I travel.

My wife and I had two airplane trips scheduled for April that we cancelled because of my health. Allianz did what they said they would do by refunding our entire air purchase cost. Hurrah Allianz.

I told a friend to use your company in April 2014. Good thing. She wound up in the hospital. You gave her back 100% of the airfare. My husband and I used you in July 2013 and had peace of mind. My husband used you again June 2014 and had his peace of mind. Thank you for being there. I would use you again.

Was very satisfied with the result - received a complete refund in approx 1 month. Found the number of documents required a bit daunting. Otherwise, the procedure was fairly straightforward. I would take out this insurance again and make sure I saved everything.

Reimbursement was prompt and accurate. However, I received 4 separate checks, one for each passenger. This included my 2 children, ages 5 and 9, and my sister, who has a different last name and lives at a different address. This caused questions at the bank when I deposited the checks. Luckily, the teller trusted me and I was able to deposit all checks into my account. In the future, I would suggest Allianz ask how a client would prefer reimbursement checks to be made out.

We experienced a travel delay and worked with Allianz to get reimbursed. They were extremely helpful and our payments were sent very fast.

I purchased travel insurance for an international trip which I had to cancel because of a medical situation. I was very pleased with the prompt and professional manner in which my claim was processed and a settlement check was sent to me per the terms of our agreement.

My experience with Allianz was past excellence. As Allianz was the first travel insurance I have ever purchased, I found Allianz offered great benefits and the price was fair. When problems did rise with my travel, Allianz assisted me fantastically and were kind and courteous on the phone, which is the most important thing for me. They helped me resolve my problem quickly regarding travel delay and the process was smooth. I'm happy to say that Allianz is going to be my only choice for travel insurance from now on. Thank you very much!

My claim was handled in a professional manner and I felt I was dealt with fairly. Thank you.

We missed our flights due to delays and changes in flight times and had to purchase new tickets. We were partially reimbursed by the airlines and then by insurance so our loss was minimal.

We needed to cancel a trip to the West Coast because of the death of my father. Fortunately, we purchased trip protection from Allianz some time before we were to leave. When we found out about the death I immediately called Allianz and was told in very clear terms what I needed to do. I did that, and very soon after submitting the required documentation, we received our checks. Everyone at Allianz was very helpful and sympathetic and made the process easy in a difficult time for us. I would highly recommend Allianz.

DEC22: Purchased insurance 6 months back. Bought insurance+ tickets together. MAY-1-14: Filed a claim after my father illness. MAY 1 to June10 - was asked one document after another, also was asked to wait for 5, 7, 10 days after each submission. When all the dates/reasons passed. Now being asked to wait for another 10 weeks. Current State: Still in review state. I am exploring small claims court even if I have to travel to Virginia.

I bought an airline ticket for my niece to surprise her aunt for her birthday. I also purchased flight insurance from Allianz as it was what was offered by United. My niece was picked up for DUI and her court appearance was scheduled during the time of her trip. She went through the process of filing a claim and was at first verbally told there probably would be no problem after she was unsuccessful in changing the court date. Subsequently, the claim was denied when it came to light that the charge was DUI. It is true, there is language in the policy about alcohol, but how would one know this set of circumstances would occur? How many people in the country drink after all? Even the airlines are happy to sell you booze on a flight.

My flight was delayed, resulting in me missing my connecting flight. I had to take a flight to another city and figure out how to get where I was going on my own with no help from Delta whatsoever. (They suck too!) I had to pay extra to get a BUS to where I was going, 6 hours later! Delay, right? Not according to Allianz. They will never pay on hardly anything. Waste of money.

This is my first experience buying flight insurance and I will never, ever do this again. I will continue utilizing ground transportation. I prefer not to rate them because they don't deserve a rating but I have to in order to submit my review.

Allianz is trying to scam my mom and I out of our airline fares for a tour that was canceled by a tour operator. When I first called to file a claim, I was told by an Allianz rep that trip cancellation was a covered reason. I filled out the forms according to the rep's instructions and then she said the claim would be reviewed within 8-10 business days and our reimbursement checks would follow. A month later we received a letter saying that our claim was denied! I called Allianz and another rep said that trip cancellation was not a covered reason. What?!?

During vacation, 3 disabled veterans came down with pneumonia. Called insurance company. Were told we would have claim for $1500 each and to just take care of ourselves. When we finally got back, they denied the claim saying we used all of our vacation. Total rip off.

I took out travel insurance. Had to cancel the trip because my Dr. suggested I undergo radiation therapy due to activity in some of my bones. Allianz refused to honor my claim. I believe they scammed me. That is the last time I will take out their insurance. I have turned the issue over to the consumer protection agency.

I purchased travel insurance with a ticket from American Airlines. I have done this with other travel, but never had a reason to file a claim. I ended up having surgery a week before this trip and was told I would be restricted for a month. I cancelled my trip a week in advance and filed all paperwork through my doctor in a timely fashion. I received a response from Allianz a week ago saying I was denied. I called them thinking there had been a mistake. They said that since I was not in a life-threatening situation, that I had been denied. They also mentioned that I could resubmit with a letter. I realized that this company has no integrity and decided to stop the madness. I told them I would not resubmit, but that I would tell my experience to others.

Resolved the claim by email with Allianz Help Team.

My husband and I had planned the trip of a lifetime... a cruise to the Mediterranean for the summer of 2014. While we had booked the cruise during the summer of 2013, we waited until December 2013 to book our flight to Spain. In January 2014, exactly 7 days after buying our tickets and insurance, I was diagnosed with colon cancer which would require not only surgery, but 6 months of chemotherapy. Obviously, we would have to cancel our trip... and we were thankful we had decided to purchase the trip insurance. However, our claim was denied on the basis that because I was "ill" prior to purchasing the insurance. To me, this seems to suggest that I knowingly bought tickets and insurance knowing I would never be able to take the trip.

My husband & I along with 2 friends were going to see the Blue Man Group. The night we were to go, it was snowing, the roads were bad. I was sick with a cold, my husband was out plowing. When I called Allianz, they said I should have gone to the doctors & get a note stating I was sick. All the doctor would have said, "Go home, get plenty of rest & drink lots of fluids." As for my husband plowing is basically the only income in the winter. When I explained that to them. They could of cared less. So the botton line is we are out $331.35 along with the cost of the useless insurance. RIPOFF

I bought concert tickets as a Christmas gift for my daughter and her husband. I bought the insurance because my daughter was pregnant and due to give birth on Feb. 21st, the concert was the scheduled for Feb. 9th. As things would have it, she went into labor on the 8th and gave birth to her first child, making me a Grandpa for the first time. Imagine my surprise when I called to make a claim on Feb. 18th and was told childbirth is a non-covered incident....Really? In the year 2014, they really want to go there? I think it's hideous of any company to exclude childbirth, specifically if the birth comes 2 weeks early. This company is obviously very sound, because they are willing to be complete anti-women when it comes to childbirth. I would never recommend this company to anyone for any reason, they don't seem capable of grasping the idea of family first.

I recently booked a trip on US Air, taking out the travel interruption insurance feature for additional $. My travel plans changed; apparently, what I consider a travel interruption is not even close to what's actually covered on the policy. Allianz customer service was very diligent, but in the end, I was not able to get a refund for my unused travel insurance or a claim paid for my change in plans. My bad, I feel like a sucker. My advice to all my fellow travelers, be very careful in the travel insurance you buy. It probably does not cover what you think it does.

Would NEVER purchase this insurance. If you have ANY pre existing condition, even for something where you have no symptoms but receive routine follow up, like a cancer survivor, not receiving active treatment but followed by oncologist, they view it as a pre existing condition. They say they have a different policy for that but acknowledge that you wouldn't know that from the link on the airlines website. You would have to know their interpretation and go to their website and then purchase a much more expensive policy. My mother got very ill, had to call in hospice and they recommended that we not travel to Hawaii and they denied the claim despite having the doctor's note. We are out $4000 in airfare. Would NEVER, NEVER purchase this under any circumstances.

I was on a flight when the steward started telling of cancellations of connections from Atlanta. They asked for those to come up to the front. I was told to get my carry on and go to the check in agents at the other end of the jet way. Those agents could not find a way to get me to the destination, as the airport I was flying to was closed. I tried rebooking the next am and same thing. When I asked for the claim I was told a flight left Atlanta later that night and got to the destination. I responded that not only was I told to not fly by the airline, but I had no idea or knowledge to go to Atlanta and sit for long hours and hope for a flight out.

My trip was interrupted by flight cancellation due to weather. Next available flight was 4 days later. I was denied as the interruption did not meet their criteria. In order to get trip interruption the whole airport has to be shut down for 24 hrs. Even if one flight leaves anywhere in the world from that airport, you are disqualified. What a scam.

Purchased Allianz Global Assistance Insurance to cover the flight of both my son and myself. My son's trip had to be cancelled. Allianz will not cover the cost because it did not meet the criteria. Below is why I purchased - focus on "Trip Cancellation".

I had an emergency medical situation, supplied the documents from the hospital to Allianz and all they stated when I did the claim that that wasn't enough that I was in the hospital and had surgery on the day I was supposed to take my trip. They are a scam. Don't buy their insurance. They will find any excuse not to pay your claim.

This company is a scam and US Airways should be ashamed to be affiliated with it. When my wife was diagnosed with a life-threatening illness which necessitated changing our travel date for treatment at Vanderbilt, Allianz denied the claim because the symptoms proceeded the purchase of the ticket, even though the diagnosis came an entire month after the purchase. The customer service rep was rude and uncaring and it is obvious that Allianz is only in business to deny claims. Save your money and take your chances because you are not getting reimbursed regardless of your situation. Just read the reviews.

I wish I read these complaints before I purchased "ticket insurance" through Allianz. I had purchased 4 tickets to a concert in September and the concert was in December. I found out in November that starting in January that my hours were going to be cut, and then I found out two of my friends weren't going to be able to go to the concert after all… Leaving me with 2 extra tickets and $236 extra to pay on my credit card. First off, the wording on Ticketmaster’s website for to buy the insurance needs to be worded differently, "If you can't attend this event for any number of reasons, like covered illness, airline delays, traffic accidents and more, you'll be reimbursed for this purchase." Reading this makes it seem like no matter the reason, you will get a refund if you cannot make the event.

I am writing this post to caution people on buying travel insurance through Allianz Global Assistance, or TD Travel Insurance, as we did. We booked our honeymoon through WestJet Vacations. We had looked and looked, planning for months in advance, checking out reviews, resorts, excursions, the whole nine yards before we settled on La Romana, Dominican Republic. We had travel insurance through TD Travel Insurance, underwritten by Allianz Global. Why would we need travel insurance?? This was our honeymoon, after all… but we got it regardless.

On May 15, 2013 I purchased a ticket to Memphis for June 9th on American Airlines via Orbitz for one of my daughters, along with travel insurance from Allianz. Our other daughter had been diagnosed with cancer but given two years to live. However, she did not respond well to the chemo and radiation, and a few days later treatment was abruptly halted and she went home to die.

I had recently purchased an airline ticket through Hotwire about 2 months ago, and had it insured by Allianz Global Assistance. Just in case my trip is cancelled I would be protected from any losses... When My employer fired me, Allianz came up with this silly excuse for not having to compensate at all. I was told that I needed to show proof that I wasn't at fault when I was terminated from my job, and that I must be employed for 3 consecutive years in order to get my refund back. This is the most ridiculous clause in any policy that I've ever witnessed... Allianz must be on pot!

I wish that I had read the reviews of Allianz Travel Insurance before I booked my trip. I would not have risked using Hotwire if I knew that their travel insurance alliance was this fraudulent. I was booked on a business trip to New York through my company, but made my own hotel reservations (that would be been reimbursed if the trip had happened). My company cancelled my contract, which was not expected, and cancelled the trip at the last minute, which I could not have foreseen. Fortunately, I thought I had covered myself with travel insurance.

This is the worst insurance company I've ever seen. They are very tricky to the customer by creating the precondition to deny any customer claim. Do not waste your money buying the insurance for your trip from this company. Orbitz.com should not link the customer to this company because it will make you lose your value.

My brother had cancer and was not doing well, so I booked a flight Thursday to leave on Sunday. I got a call early the next day from my sister-in-law. That night (Thurs.) he was rushed to the hospital in an ambulance and was admitted to the ICU. She met with the doctors the next morning and they told her he might not live until I got there Sunday. Friday morning I changed the flight to get there ASAP. I got a flight out that afternoon. I obviously cancelled the Sunday flight. My brother ended up passing away the following Tuesday.

I don't recommend this company. Please before you buy from them, check everything properly, go step by step with your policy and if you have any little doubts - call them and ask about everything. I checked the policy properly, going step by step and thought that the policy was what I needed. But then was I surprised when I got sick abroad and had no help from them. They didn't even properly reply to my emails and of course on the phone they were always nice but still I felt just being cheated. It's written on policy with a small fonts unclearly about what it includes and excludes and the way it is written is very confusing so that you could think that you are insured for something that you actually are not. It was my mistake to buy policy from them. Never ever again!!!!

This company is a scam, plain and simple. There was collusion between Access America and Delta Airlines to assist in this scam. When I purchased the ticket, Delta gave selling points for buying insurance. I ended up getting sick, could not fly and racked up expenses around $2,000 because of the missed travel. I provided doctor documentation to the company, stating I was under doctor's care that was not and is not a previous condition. They required documentation of my entire medical history which I will not release to them and is a matter of privacy that they do not need to know about. They refused my claim, and at this point, I am going to seek a lawsuit against the organization. By the way, the claim is 2 years old and they still refuse to pay.

I purchased from Orbitz insurance for my trip at the rate of $250. I lost a connection, and had to purchase a new ticket for $450. Allianz only reimbursed $150. Allianz only insures when a very narrow series of conditions are meet. They took three weeks to process the claim; I had to call them and ask for it, and then they said, "We are sorry we'll get it done today..." which they did (this makes me think that they delay all claims until people ask about results so they do not have to pay some claims at all?). The problem is that you cannot read the policy until your purchase it. Shame on Orbitz for selling this useless insurance with their trips. Next time, I'll purchase somewhere else. As for Allianz... what a questionable business model!!! It must be profitable, at the expense of their victims (I would not dare call customers most of them).

This company is a complete fraud. Do not buy insurance from them. They will try everything to get out of honoring a claim for you. A family member of mine passed away and they told me it had to be either myself or the person I was traveling with who passed away. Complete scam. Jumped through every hoop they asked me to until they finally just said, "Sorry, not going to refund your money, just because we don't want to." What?! How are they still in business? I wonder how the people who work for them actually sleep at night.

I bought the insurance without reading the fine print... my bad. Will never buy again and will warn everyone that thinks this may be a safety net for travel. BUT the bad part is the customer service!!! As I tried to file my claim I missed the window of canceling (10 days) as I kept getting endless useless emails that they got my email... by the time I realized that the insurance I bought for my son was useless due to the contract restrictions, it was too late to get my money back... PLUS I lost the 400 on the trip I thought I had insured. Never, never buy this insurance again... ughhhh.

When making travel arrangements through ORBITZ, be aware of that little box on the final checkout page for requesting Travel Insurance through Allianz Global Assistance. I booked business class tickets to India for a June 27th departure and checked that little deceptive box on the ORBITZ web page. On June 25th a portion of our sewer lines under our homes foundation collapsed, crippling the toilets and kitchen making the house inhabitable which I believed was covered by the Allianz policy. The repairs consisted of tunneling under the house foundation so as to enable the plumbers to replace the corroded sewer pipes.

In my recent experience with Allianz, it's simply not worth the added expense to purchase trip insurance from them. Long story short, we missed an entire European cruise due to a flight delay and Iberia Airlines' refusal to fly us to the first port of call to meet the ship. By the time the airline got us to the port of origin, the ship was long gone. I figured we'd definitely get some type of compensation from Allianz, especially since there was absolutely no fault on our part for what had happened. I was utterly wrong. Allianz completely denied our claim because their criteria are so narrow that we didn't qualify for any remuneration. So, we're on the hook for the full cost of our cruise, in addition to the extra money we paid Allianz for trip "insurance." Be careful, people.

My flight was cancelled (due to the plane having mechanical issues) and so I called Allianz to get a refund on the premium that I paid for travel insurance. I was told that mechanical failure does not qualify for a refund. The flight would have had to be cancelled due to severe weather, etc. I was told repeatedly that there is a 10-day satisfaction policy after purchase; however, I purchased the insurance 30+ days ago for my flight today and it's past the refund window. Caveat emptor with this company! I'm out $26.35. They told me that I can use the insurance if I travel within the next 700 days. But who in their right mind would trust a company that is so deceitful in their business practices? Buyer beware!

When given the option to purchase travel insurance, it is very vague and makes it seems as if insurance covers simple cancellations or interruptions. A user must click through 2 different web pages to find the terms and conditions and then read through an extensive legal document to identify coverage. They should be much more straightforward that it does not cover simple change of plans.

My mother was seen by her doctor for swollen lymph nodes on Sept. 4, 2012. On Sept. 12th, she booked a flight through Orbitz. On Oct. 5th, she was told she had terminal cancer and (obviously) wouldn't be able to make her planned trip over Thanksgiving. She filed a claim with Allianz on Oct. 17th. With her explicit request, I've pursued this claim on behalf of her estate since she passed away on Dec. 6, 2012. When booking, the site recommends travel protection and shows "Allianz Travel Insurance: Get reimbursed up to 100% if you cancel or interrupt your trip for reasons like illness, injury, layoff and more" for an additional cost. They make it sound so simple to be reimbursed.

I put in a travel claim for $7K for a missed 11-day cruise (Celebrity Cruise Line in partnership with RCCL aka "Really Crooked Cruise Lines") after being abandoned at the embarkation airport (Milwaukee) due to a flight cancellation despite booking tickets through Celebrity's Choice Air with guaranteed arrival to the ship prior to sailing. I received $3000 of claim due to being labeled as a "Trip Delay" and not a "Trip Interruption" even though we never left Milwaukee and never made the sailing. Still out $4K, thanks to the dubious and unethical business practices at Allianz Global Insurance! Do not buy Allianz Travel Insurance... You will be sorry!

I only hope I can persuade people to contact their state agency responsible for insurance oversight. Allianz is nothing more than a money grab, and they need to be investigated and shut down permanently. Insurance companies in the United States are regulated primarily by the individual states. There is no federal regulatory agency that oversees insurance companies. The name of the insurance regulatory agency typically is "Department of Insurance", "Division of Insurance," "Insurance Bureau" or something similar.

We were unable to even get out of a winter blizzard for 4 days to make it to our cruise ship trip. Allianz looked for every possible loophole to just pay a small semblance of what they should have paid, reimburse for the cruise part of our trip, as insured. If CruiseCheap.com or any other travel agency offers this company for travel insurance, do not buy it because they will not pay.

I purchased airline insurance from this company. My wife was hospitalized for a mental health issue and was unable to fly and had a doctor's letter stating she was medically unable to fly. Allianz Global Assistance denied our claim saying mental health issues are excluded for the policy and refused to pay the claim.

Access America screwed me too. I am wondering, has anyone, I mean anyone, known or have heard of anyone ever getting any kind of reimbursement from Access America?

The employees treat you like you matter but they don't really care. Their employees are only trained to have an excuse for anything you say. They don't send you the PDF that includes their rules and regulations until after you purchase their so-called insurance from the airlines. Then they delayed and did not respond to my claim for 4 months. When I brought it to their attention, they said sorry, it was overlooked and they will send me a check within a week. A week later, I received a letter and an e-mail stating that I was denied. The airlines are more accommodating than Allianz.

I received a letter from Allianz, dated January 10, 2013, on January 17, 2013 indicating that I will not be reimbursed for my claim because according to Allianz, the conditions that led to my change in travel plans were that of exhibiting symptoms, and/or being treated prior to the purchase of the insurance program. (This information is not provided upon purchase. It is not apparent until one receives the written documentation after purchase.) I disagree strongly with Allianz's decision. I have had chronic leukemia since 2006. The symptoms wax and wane. Most of the time, I am perfectly healthy. I need periodic assessment medical appointments, and from time to time treatment which is chemotherapy infusions of varying types.

I purchased Allianz insurance along with a flight I purchased for my elderly parents. Since they are elderly, I was concerned that something might happen on their trip that would cause a change in plans. I was right. My father fell ill and we had to check in into the hospital. He was there for a few days recovering from pneumonia. We had to cancel the flights back and reschedule their flights to a better time. We figured having flight insurance means that we'll get the change fee reimbursed. JetBlue charged us $200 to cancel their flights.

We purchased travel insurance for a family trip for 6 people (three generations) to Disneyworld in Florida and a Disney Cruise in July 2012. Allianz is the sole insurer for Disney. Disney should look into that since Allianz's process impacts negatively on Disney/Disney brand. A few days before trip, my husband had a serious accident and it was determined that surgery and hospitalization was the only choice. Our travel agent made all the cancellations about 4 days before departure. My husband required 2 different surgeries, 14 days of hospitalization and 10 weeks of recovery.

I purchased trip insurance for a recent trip. It was simply a check-off box with my Delta ticket, and then the policy is mailed to the customer after the fact. Unfortunately, my trip was interrupted due to a documented family illness of an immediate family member. My travel companion and I both had to return home. I was assured on the phone that this was "trip interruption" and covered. What they don't tell you is that you cannot redo the trip with a new ticket at a later date. It only covers the cost of re-ticketing to get home, if it costs more.

My brother has been fighting brain cancer, and we decided while he was feeling good to quickly book and travel on a family trip, having the foresight (I thought) to purchase trip insurance with Allianz at the time of booking. Unfortunately, in the brief weeks between purchasing and traveling, his condition worsened and was unable to travel. Allianz denied the claim stating it was due to a pre-existing condition, and because the total amount out of pocket exceeded the coverage amount. I supposedly per the policy had coverage for $500 per person, and my out of pocket was a bit over $600 per person; hardly excessive.

I was purchasing a home in Phoenix and had to fly-in to look at the house, so I decided to catch my first hockey game while I was there. During the checkout process in purchasing my hockey ticket, Ticketmaster recommended buying trip protection from Access America Travel to protect me in case I could not make the game for any reason. I thought it was a smart move since I am traveling all the way from Hawaii.

My father was fighting cancer and as with most illnesses, he was on the mend one day and would have an unexpected setback another day. Because of this, we purchased Trip Insurance from Allianz for our flight booked through Orbitz. Sure enough, my father had to be admitted to the hospital a couple of days before the flight, so we were unable to make the trip.