Allianz Global Assistance Reviews

After having an expected medical issue I had to cancel an airline ticket. The process to get my refund was quick and without a lot of hassle. Every one I talked with was very helpful and extremely friendly. Thank you.

It's a little bit difficult to just file through website itself. The website show errors. However, when I started my claim through customer service it went well. The lady is friendly and tell me exactly the documents I need to provide.

This was my second time purchasing Allianz travel insurance, and the first time I actually had to use it. I got sick in Barcelona and needed to see a doctor. I called Allianz (who accepted the charges of my international call according to the automated voice answering service) to find out what I needed to do in order to be covered. A helpful and friendly representative explained what I needed to do in order to successfully file a claim. After I came back from my trip, I filled out my claim online and attached the supporting documents. Within 10 days, I saw the funds being depositing into my bank account. I'll definitely be doing this again for my next trip!

After falling ill and having to cancel my flight I was able to submit my Doctor's office receipts and proof of my flight purchase and was given a refund. Will definitely purchase again. They were very prompt and professional. No hassle and kept me updated via email.

I was very pleased with Allianz Insurance I have purchase their insurance before on some of our trips and this last time was in January 2018 and I got sick and had to see the ships Doctor. I did get a doctor bill that I turned in to Allianz and within days I received check for what I had to pay on board the Cruise Ship. I am very happy how the claim was handle.

Excellent experience overall. Unfortunately, we had an illness in the family and were forced to cancel our trip. Allianz was great to work with and facilitated our questions and concerns in a timely, professional manner. I highly recommend Allianz to everyone.

Everything with the refund went very smooth and I did not experience any problems. We have already received the refund and will plan to use Allianz in the future. Have been extremely happy working with Allianz.

Easy to apply. When I have to change my return travel date, I have to pay 275USD for the change to the Airline. I called and checked with the Allianz customer care, they guided me to apply for a claim. Applied for the claim and uploaded all the relevant documents. My claim got approved in 10 days and the money got credited to my account in another 5 days. Highly recommend Allianz to others based on my personal experience.

I had never before had to file a claim for ticket insurance. I called your 800 number. The representative walked me through the documentation I would need to file my claim. The online claim process was easy to understand and easy to execute. The claim was approved and I received my check in less than 2 weeks. As a review you get 5 stars out of 5. Thank you.

I recently encountered a flight cancellation due to aircraft problem and got rebooked to a flight 28 hours later. Although airline arranged accommodation with meal voucher, it wasn't enough to cover all the meals. I saved all receipts and submitted them online and the claim was processed in a timely manner and my expenses were reimbursed. The online claim process is simple to use and I would recommend it to anyone.

Your company deserves an A plus for the manner in which my claim was handled! Thank you! Thank you and please keep up the good work. We have an August trip planned and already have you covering that trip.

I purchased the insurance policy for a potential court requirement. The date was moved and I filed a claim for reimbursement. There is a lot of supporting documentation required; however, if you have everything, reimbursement is quick. I am thankful I purchased the insurance policy. Thank you.

In July 2017, our son fell and broke his arm in Marseille, France. The break required surgery and an overnight stay in a French hospital. We contacted Allianz upon returning to the US, but had no bill from France to file a claim. Six months later we received a bill, filed a claim and, as promised, received notification within 10 days that our claim had been processed, approved, and that a check was on its way for the full amount of the bill. With this kind of customer service, I would not hesitate to use them again.

The person who answered my call could barely speak English. I had to repeat myself more than 3 times. He was useless. I suggest you either hire people who can speak and UNDERSTAND English. I was on a plane at midnight in an unfamiliar city looking for guidance. He provided none.

I was extremely grateful for the quick response and turn around of your insurance reimbursement. My brother in law ended up passing and we were thankful that our trip was able to be canceled without any added stress. We have never needed to submit a claim and this experience was heartfelt. Thanks.

I purchased two sets of tickets to a concert in Las Vegas. One of the pairs of tickets were for friends. After purchasing the tickets, my friend learned that he was being laid off from his position. Thank goodness I purchased the travel insurance. Because of this, I was able to file and claim and avoid paying for tickets for someone that had to cancel their trip due to financial ramifications. If I am ever in that position again, I will definitely get Allianz insurance. A+++

All went well except that I was not notified that the claim was settled. A simple email would have done the job. I did find out it was settled by going to your claims site. I would recommend Allianz to my friends. Thank you.

I had travel disrupted due to snow in Toronto canceling many departing flights. I did get one flight out, but missed my connection and had to stay in a hotel overnight. The Allianz claim process was simple and menu driven, I provided the hotel bill and within a few weeks was fully reimbursed for this hotel stay.

We purchased the Annual Basic Plan at a cost of around $250. During our recent trip to Tahiti, we were forced to use the plan due to my wife's severe sciatica which rendered her incapable of movement or self-care. On the positive side, the Plan is cheap. On the negative side, the assistance we received was consistently late, ineffective, and poorly delivered. To start, it was impossible to reach Allianz by telephone from our cruise ship... We were kept on an endless hold. Next, it took Allianz two days to get things moving, all the while my wife was in pain in a primitive clinic on a remote island. Throughout the process, it was like dealing with the worst government bureaucracy. The medical department did not talk to the customer service department which meant that the customer service department was consistently 12-24 hours behind things.

I purchased airline insurance for a trip to visit family. The day before I was scheduled to depart my sister became very ill, and I had to take care of her and get her to a doctor. Thankfully, I had purchased the Allianz insurance with my American Airlines ticket. I filed all the forms and submitted my claim the day I was supposed to be flying out, and within a week I was fully reimbursed for my airline ticket. I will purchase insurance for future tickets. I had a very pleasant and positive experience with Allianz.

We put in a claim for a trip that was interrupted and I had not realized we could get miles reimbursed. It was a nice surprise to see that the person working on it had noticed it and had added that to our check! I would recommend this insurance company to anyone that does a lot of traveling. Their rates are reasonable and the staff is very helpful.

My refund was done in a very timely manner. Getting the insurance was a great idea & protection. The agent I spoke to when I was in the process of filing was very pleasant and explained the process clearly. I was quite surprised when I received the email saying my refund would be coming within 10 days.

Thank you for the excellent customer service and check to replace my damaged luggage. This was the first time but won't be the last that I take this coverage. Was very pleased with the way everything was handled and it was easy to submit my claim.

The paperwork involved for me was quite confusing, but in the long run Allianz came through in the time frame that they said and I did get my refund. THANK YOU, JEFF. I would definitely consider getting the insurance in the future.

Due to a sudden illness it was necessary to cancel my wife's reservation for an American Airlines flight. I contacted Allianz by telephone and was given complete instructions as to how to file a claim. A claim was filed on Friday, 2/16/18, and was approved with 4 days. EXCELLENT SERVICE ALL THE WAY--MANY THANKS.

This is the first time I had to file a claim. I was impressed with the customer service representative who opened the case. He talked me through the steps and paperwork I would need and sent me a link to download the forms. Once I submitted the claim, it was settled very quickly.

My daughter had a serious medical issue and I had to cancel a trip. Allianz was quick to reimburse for my airline ticket. Very pleased. They reimbursed me quickly, answered my questions and were very nice and understanding on the phone. I could not have asked for better service, worth the $20 I invested when I bought my ticket.

Allianz promptly took care of the reimbursement due to delayed luggage. The system is easy to use. They make it easy and quick for the customer making less horrible the travel inconvenient. I will use this travel insurance for all my incoming future travels. Thank you.

Due to a medical issue in Europe, we had to interrupt our trip and make other plans to fly home. I had two separate insurance plans to cover different legs of the trip. While this was the smaller claim, I was so impressed with the online process and turnaround of my claim. I would definitely use Allianz again for trip insurance.

My experience with Alliance was good. I had to cancel my trip due to a parental illness. Allianz' forms were easy to fill out and their response handled swiftly and well. I was very satisfied. I have used them multiple times, particularly on long lead-time reservations, and recommend them highly.

Allianz handled my claim in a timely and professional manner. I provided the needed medical information regarding the cancellation and my claim was settled promptly to my satisfaction. I was kept informed as to the status of my claim and was given tentative dates regarding the review completion that were bettered by the company.

Allianz provides a quick and easy method for filing a claim. And they respond in a very timely way. It is easy to do business with Allianz. I will always consider them in any future trips, domestic or abroad. Knowing the ease in working with them puts my mind at ease.

They were very helpful getting us the info we needed to start the refund... They told us it would be about 10 days and the check came 10 days later with all the money returned... We will use them again and again.

The process worked like it should. I had flight cancellation insurance, and had to have unexpected surgery so was forced to cancel. Though getting all the documentation necessary was a bit elaborate (e.g., doctor's verification, etc.), people with Allianz were very helpful and I received reimbursement in a timely manner.

I am always hesitant to get travel insurance because I figure it would be money wasted and wouldn't actually cover me. This experience has completely changed my mind. Customer service was prompt and covered my expense when I was forced to find alternate means to make an international connection. My claim was processed promptly and was completely hassle-free. I will always use Allianz Global Assistance if at all possible for my future travel insurance coverage and will definitely recommend them to friends. Thank you for the great customer service!

We always purchase travel insurance through Allianz, but have never had to "use" it by making a claim. The process was simple and very user friendly. Allianz promptly reviewed the claim and issued a full refund of the purchase price of our tickets.

Speedy and hassle-free claims experience. This is obviously a first class operation and puts a high priority on customer service. I had a flight delay, which meant a missed connection on an international flight. I booked at an airport hotel, submitted the claim, and had a check in less than a week.

I was beyond pleased at the quickness in the process and resolution of my recent claim. The service absolutely exceeded my expectations and I truly appreciate it. My experience with Allianz has been a very positive one and I would definitely recommend using them to others. Thanks.

I tried to file my claim online and ran into some issues that caused some frustration. It is better to speak with a customer representative who was able to walk me through the process. After submitting a lot of required documentation, when I went to check the status of the claim, the information had not been updated. Once again, after speaking with an agent, the status was correctly articulated. I would've rated the service higher had it not been for too many issues with the website, auto-generated replies to my emails, etc. Thank you the successful resolution of the claim.

My mother-in-law is 93 years old and was planning on traveling to Wisconsin when she had a fall and we had to cancel the trip. Although we were very delayed in processing her paperwork, we were paid for her flight expense in less than a week after the filing was submitted. We were very pleasantly surprised and will buy coverage again from Allianz for all of our family on our next trips. It was worth every penny because it was so easy to file.

My baggage was delayed by 6 days on a flight overseas. I filed a claim with the airline and it reimbursed me for only a portion of my expenses. Allianz reimbursed me for the full amount, without hassling me at all. I am so happy that I have travel insurance with Allianz. Have recommended it to all of my friends.

When traveling to Houston in January 2018 our flight was canceled out of SLC because of weather. I called in to Allianz and talked to Ben and gave him my policy number and he said we were covered for $500 a person and gave me a claim number and to get a motel and meal and submit receipts when we returned home. I got a letter from airline about canceled flight and submitted all to them and I called today and was told we did not have covered for the delay in our travel! Not very happy.

Excellent service. My claim was processed quickly and a check was sent within days. I would recommend this service as a safeguard to any unseen events that nature might put out there. In my case, I was sure glad I bought the policy as my claim took place to due incumbent weather which prevented me from attending my scheduled event.

I was so sorry that I had to cancel my trip due to illness. Allianz made it very easy in going through the steps for me to recoup the monies I had spent. Going through the steps made it very easy for me to submit my claim. I will always take out insurance when I travel. Thanks to Allianz.

Good professional response to unforeseen illness. Response was prompt and courteous and refund was mailed promptly. Definitely would use this service again and was linked to initial purchase and came as part of the package. Response to agent on the phone was professional.

We planned a trip 10/20-10/23. Our Daughter was hospitalized during that time. I Emailed Allianz about starting a claim and they canceled our policy. After several calls, I was finally able to get a new policy and file a claim. We did get paid. It just took lots of follow up and long phone calls-go the runaround.

I was very sick with the flu bug for 2 weeks and had to cancel my family vacation to Costa Rica. Fortunately we had purchased travel insurance through Allianz and were reimbursed. The claim process was simple and I was able to do everything online. I'm a grateful customer.

I couldn't be happier with the response from Allianz to refund my airfare when an accident kept me from my trip. It is easy to use the online forms and the response was very timely. I would definitely use them in the future.

We were delayed in Orlando due to bad weather in Atlanta. The claim I filed was paid quickly and completely. The only reason I didn't give 5 stars is that I was unable to amend my claim online after I initially submitted it. The website needs work in that regard. Customer Service on the phone was friendly and helpful and I was able to submit my additional claim information after working with them.

I had very satisfactory experience dealing with Allianz - online process is more straightforward along with even filing, sending required support documents, than trying to get help from telephone support since they really are not knowledgeable about their own processes. Will I ever insure my journey - 100% every time when I've any doubt or questions about the travel I book well in advance. The telephone support staff really need better knowledge of the product - it paid off for me when I had change of plan due to death in family. Thanks.

Unfortunately we had to cancel our vacation due to health issues. We filed the forms and received a refund in no time! No hassles, no problems! Would definitely recommend to a friend! It was disappointing enough to have to cancel our trip, thank goodness getting our money back was hassle free!

I bought two tickets and a parking pass to see a KC Chiefs football game. It would have been my son's first game to see, live, in their stadium. He is twelve and got the flu, type A, on the Friday before the Saturday game against the LA Chargers. I had to have my doctor tell us we shouldn’t go. It was a HUGE letdown for us both but thanks to the Allianz purchase protection that I purchased when I bought the tickets, we were TOTALLY covered and got ALL of our money back! I would recommend everyone to purchase Allianz protection just in case the unexpected happens. I will ALWAYS, heretofore, purchase Allianz for my ticket purchases. Thanks to Allianz we will be seeing the Chiefs play this next season.

Was skeptical about using service and receiving any type of refund, if any. Online process was super easy, with no aggravating issues. Loved being able to contact via online and email, without having to stop during my work time to call.

My husband and I bought insurance for a trip to Vancouver in February 17, 2017. After buying the ticket, my husband saw our family doctor for shortness of breath and was referred to his heart specialist. After tests results came in May, he was diagnosed with blockages and scheduled for heart procedure on June 8th... He was advised by cardiologist not to travel. We cancelled the ticket and asked for a refund. We got direction to a website and proceed to follow a long process. We filled out forms with provided medical reports from the cardiologist and our family doctor paying additional dollars for each doctor's letter. December 2017, the insurance advised that they determined it was a pre-existing condition. We have concluded that travel insurance which cost $75 plus $70 for doctor fees was of no use for us. Most health issues for seniors are pre-existing and should not be sold unless the air travel goes wrong. Usually that can be covered by the airlines.

We bought concert insurance due to our ages... Fortunately, our health was fine and unfortunately...on the concert date, very bad snow storm hit the area. Didnt realize that weather was covered and we rec'd a refund after making the proper application and it was rather quick.

We were held over in Miami from our return trip as Atlanta had a snow storm which cancelled all flights into Atlanta. Allianz to the rescue as our overnight lodging and meals were covered. The claim process was a breeze and we were extremely pleased with the service provided

The easiest and most fantastic website and customer service I have ever dealt with. I will always use this company to protect my ticket purchases. Don't ever buy another ticket to any event without having this protection. I love this company.

Allianz was swift to respond to my claim. I provided the minimum documentation that I was able to produce as I filed and they used that as sufficient to process. My only complaint is that I was unable to talk to an individual after I filed my claim. I tried several times to reach someone, but was unable to make my way through the phone system as I actually wanted to withdraw my claim since I ended up using my flight. I could not make the logistics work to attend the funeral that prompted the claim, so I carried on with my original plans. Although I received a check, I will not cash it. I have since purchased another policy on my next flight.

Because of a series of delays and errors on the part of our booking agent we missed a large chunk of time on our vacation. The insurance allowed us to be reimbursed for that time lost and gave us the adequate compensation for our vacation time that was somewhat fractioned as a result of the factors out of our hands. It was totally worth it to get the insurance and we will not book a trip without it- moving forward.

I purchased the Allianz trip insurance with my credit card in my name, all correspondence, i.e. doctor's notes, receipts, etc. were all in my name Karen **...NOT Robert **. Yet all notices I received from you were addressed 'Dear Robert', including the reimbursement. Of course, my husband was able to cash the check, so no harm done, right? I just think it's poor business to treat your customers with so little respect as not to know their name . Especially when it's on every form of correspondence you received! It's upsetting and offensive to me as a person and as a woman. It takes me back to the days when I needed a husband's approval before I could get credit. We've come too far to be treated in such a manner.

I always get the insurance, just in case, but this time I actually needed it. Once I provided the necessary documents, payment was made in about 2 days. I will continue to use purchase the insurance. It’s worth it if you need to cancel a costly trip, with no notice.

Due to the weather of my dad, I had to change my flight, which led to additional costs. My policy provided reimbursement for the additional fare and was paid quickly. I would highly recommend purchase through Allianz, as it provides peace of mind.

I was totally pleased with Allianz. I suddenly became ill a couple days before an event (for which I purchased insurance) and was able to see my doctor to get a diagnosis. I submitted my forms and Allianz communicated with me during the processing. I received a full refund. Thank you Allianz!

Having an unexpected health issue cancel my trip, I was expecting the process of dealing with an insurance company to be long and tedious. I certainly was not expecting a quick, easy and efficient process of submitting my claim and receiving my money back. Allianz undoubtedly blew me away with their customer service and time in which it took to process my claim and send me a cheque. I was quite impressed and would most definitely use Allianz again as well as recommend them to friends and family. Thank you for the painless experience!

The process was easy. Filing the claim and adding supporting documents was easy. When I had a question I was able to call the support number and I got the answer I needed. My reimbursement was within days off the event. I have nothing but positive to report.

I would recommend this insurance to anyone buying event tickets. We ended up not being able to make it to the game and we got our money back. It was worth it! They were quick, too. The online policy submission was easy to use. I will be insuring my future tickets!

I was skeptical about ticket insurance, you always hear about "the fine print". I was very happy I took out insurance on event tickets for a recent Nashville trip. As luck would have it a few friends got sick and could not make the trip. The experience was fantastic. Allianz was extremely helpful in walking me through the claim process and a full refund was received. I definitely recommend using this service!!!

Expedient, no hassle. Had a travel insurance through Travelocity, it was not honored because it was less than a 24 hour interruption. We stayed at Dallas overnight due to bad weather. I am going to use this insurance in future with confidence that it won't let me down.

My bag was delayed en route to my honeymoon in Hawaii - the airlines were completely unresponsive about me purchasing essentials for the more than 24 hours I was without my bag, but having Allianz was a lifesaver! I was reimbursed for everything - now I wouldn't travel without it!

My wife became ill during our trip and was admitted to a hospital. We had to cancel the final leg of our trip. I submitted the requested documentation, and we were paid the entire cost of our tickets within 15 days. We will probably purchase a travel insurance policy whenever we travel.

The payment was prompt and complete. I was surprised! Often these things don’t work out like you think they will. I was afraid I wouldn’t get full reimbursement for having to stay overnight at the Detroit airport and having something to eat. Thank you very much.

I am having a very bad experience with Allianz. In November, I traveled on Caribbean Airlines under Allianz's insurance policy which covered lost/damaged bags. My bag was damaged (handles ripped off etc). Caribbean Airlines refused to take responsibility and told me that I had to file my claim with Allianz insurance. After doing so, and submitting the repair bill from Louis Vuitton, I am being asked for claim forms from Caribbean Airlines who did not give me the paperwork. I am also asked to produce a receipt for the bag purchase. This is absurd to say the least. I have moved several times and no longer have that receipt. Who keeps receipts of the sort after purchasing luggage? This is a classic case for the Attorney General's office to get involve in this scam that is being perpetrated by Allianz travel insurance.

I was very pleased with your service and will purchase travel insurance on all my vacations. Great company and quick service. This was my first trip insurance and it was well worth it. I was glad to get my claim reviewed and paid with no extra fees.

I am so pleased that I enrolled in the cruise trip insurance from Allianz. I filed a claim and prompt remittance was sent to me. I conversed with them on the phone and found their representative to be most courteous.

I couldn't be more impressed with this travel insurance. Although I always insure our trips, this is the first time we used Allianz. It was so easy to file the claim - all done online. The response was quick and I received a check for the full amount of my claim within a few weeks.

I cancelled a flight and cruise for personal reasons. There was a lot of paperwork and some delays. I was concerned due to some online reviews. However, was pleased to get the refund I expected on both the flight and the cruise. I understand the paperwork is a necessity. A little patience and a little follow up will be rewarded in the end. They have given me new faith in travel insurance.

When I called I was tired and panicked. My flight was cancelled, and I needed a hotel. The rep calmed me down and found one fairly nearby. Before I could get there, I found a flight at another airport. I took a $90 cab to get that flight. It was easy to file the claim. I was promptly reimbursed for the cab and the meal I had while waiting. Great experience as far as insurance processing.

I wouldn't buy this insurance next time. My flight was delayed 24 hours due to the power outage. “Unfortunately, the trip interruption benefit of the policy covers only if the common carrier has a complete cessation of services for 24 hours or more due to severe weather or natural disaster.”

I have never purchased flight insurance before this trip. I am so glad I did! My wife, son, and I were unable to fly due to illness. Allianz was more than willing to help us out and reimbursed up for our plane tickets in a timely manner.

I have been purchasing individual trip insurance from Allianz for the past year or so and after this latest experience from the bomb cyclone snowstorm that hit the US, encourage everyone to purchase Allianz trip insurance. I was worried that Allianz was going to nickel and dime and be unreasonable with my claim, and that was added stress to what was already a frightening experience because there were no hotel vacancies on Provinciales.

I was affected by the bomb cyclone travel delays in early Jan 2018. Fortunately my annual travel insurance covered weather issues. I called the hotline to understand what I should do to make a claim. Using the website to file a claim and related documents was easy and responsive. I got approved and had my check mailed to me in 2 weeks.

Thank you for your kindness. Thank you for the site friendly forms. Thank you for ease paperwork. Thank you for ease of process information updates. Thank you for prompt process. Each step appreciated. Life is full of uncertainties. I am grateful for your company. How they treat customers!!! Kindness is never wasted. People do matter...

Very friendly customer service, very painterly and clearly to help me to solve my problem. And so efficiently to end my case in 10 business days. I will strongly recommend everyone should have a trip insurance plan from Allianz. Pleasant and safety trip is good but unforeseen incidents might occur, with a travel insurance from Allianz, Allianz will take care of you.

I got caught up in storm related flight delays in Early January. Needed to rebook my flight and add another night in Vegas. JetBlue had cancelled 800 flights the day of my scheduled flight. When rebooking the following day I opted for extra room seating as I wouldn't be able to sit with my girlfriend. I was very pleased to receive a check from Allianz within 2 weeks of my return for my entire claim. Thanks.

The filing process is cumbersome and I found it to be quite confusing. I logged onto the website and attempted to file a claim. I had multiple losses so it was confusing to understand what receipts or documentation they needed for the claim and if you upload for one category, did it get counted for the other categories. Ultimately, I had to upload duplicate documents to get them to process my claim... and it finally was approved. Lastly, they should have an automatic amount approved for meals because who keeps those receipts??

Delayed Luggage. Customer service explained what I needed to do to file a claim. I filed online and was immediately notified how long it would take to review. Sooner than they said I was notified that they would be sending me a check. Excellent and fast service.

I had an excellent experience with Allianz Global. Phone representatives were cordial and helpful; the claim process was easy; and I was informed during the process how my claim was progressing. My check arrived very quickly. The whole claim process was efficient. Well done!

I was genuinely surprised by the ease and speed with which my claims were processed. Granted, I only submitted a few small claims (mainly food expenses due to an excruciatingly long delay) but it was still pretty impressive. The website and online submission process was very easy and intuitive.

Due to an accident and with the recommendation of our doctor, we cancelled our travel plans. The process of getting a refund was relatively easy and was completed online. The information requested, for proof of validity, was reasonable and was completed online/via email. I will recommend Allianz to my friends and family. Thank you.

All representatives were will informed and helped me with all my questions. Requested forms were submitted as per your request. They were promptly review and deemed sufficient for a refund which I did receive!! I would highly recommend your services to anyone that asked me.

I had a flight postponed due to unforeseeable circumstances. I hadn't had to use the flight insurance before, and figured it was going to be a hassle. I was wrong, the insurance covered the rebooking charges and was a painless experience. I totally recommend it... Thank you Allianz!

We acknowledge receipt of our settlement checks (4) for which we thank you. We are very satisfied with the settlement of our file. We thank you very much for the rapid process of our claim. We usually do not take insurance plan for train transportation and we are glad we did it this time. Best regards!

I'm not sure what I'm going to write about Allianz Global Assistance USA. So far, it seems to me I'm completely satisfied with the offers and services, easy to buy, to file, and to receive a reply... I hope to have Allianz Global Assistance USA for my next trip. Thanks.

I had a small travel insurance claim due to inclement weather that shut down most of the airport resulting in a delay of more than 12 hours. I was happy with the result, as I imagine most people are if their claim is approved. My only feedback is that after you submit the required documents online, there is no confirmation email or anything that shows the documents are received. This caused some confusion after I uploaded the documents online then went back on a few days later to check but it was not clear if more information was needed from me, or if what I had provided was sufficient. I ended up loading a document for each doc type, even when there wasn’t one, such as a police report (for that I uploaded a doc that said “none). Overall I was happy with the process, and my claim was paid timely after it was approved, but improvement in the online process would be nice.

I sincerely appreciate the ease of filing a claim. Although it was a little difficult to know all the documents needed for the claim via the website, I was able to make a phone call and get everything cleared up.

I would recommend this company to a friend. They were very helpful when I had to file a claim. They e-mailed my forms. I could call back if I needed help to complete my claim. They kept me informed about my claim. I will buy my trip insurance from them the next time I fly.

I purchased the insurance for a Boston trip flight that my son and wife were taking to audition for colleges. A winter storm came through and the airlines cancelled the flight and the college cancelled the appointment based on the forecast. I got my flight and hotel money returned fairly easily after getting advice from customer service on the procedure. This was a real life saver! Will definitely purchase again for future travel!

We had a medical issue where one of us couldn't travel and Allianz Global honored our coverage and refunded our ticket. Thanks! They did it within two weeks of submitting our claim and without question. This is the was external insurance is supposed to work. Thank you!

All of my communication with Allianz Global Assistance has been 100% positive. Every person I have spoken to has been very helpful, whether it was for obtaining insurance for a trip or for the claim I had to file for trip cancellation. After I had filled out the claim and sent the proper documents I was reimbursed for the trip within ten days. Yes, I do recommend and feel confident with Allianz and will continue to use this company.

I do not normally buy insurance since my favorite airline is so reliable and helpful. I was flying a different carrier this time so I decided to purchase the insurance when purchasing the tickets. I am so thankful I did. This carrier ended up bumping my son and I off the flight home. It was an international flight which resulted in over a 29 hour delay to our trip before a flight home was arranged. Since they mixed up our bags and some flew ahead of us I had to buy some fresh items. I didn't even think of my insurance at the time, but remembered it when we came home. I contacted Allianz and was pleasantly surprised that my additional expenses during those 30 hours would be covered. The online claim system made it easy to submit the documentation.

Who would think it was actually an easy and enjoyable experience to file my claim and receive my payment? Why can't all insurance experiences be this easy? The process was actually customer oriented, well designed and painless. I was very impressed.

Because of the fires in Southern California, we had to curtail our vacation and return home 5 days early, at an additional cost of almost 1000 for me and my husband. I applied for my travel protection benefits on my policy on Jan 4, and on Jan 17 I already received the money that I spent extra. The proof was straightforward (the modified itinerary, with the attached costs), but what impressed me was that although we had separate policies (for me and my husband), they handled the claim for him as well, based on my request in the commentary to my claim (of course, I provided the number, etc), but I did not have to start a new claim.

Thank you Allianz for making the best of my storm layover in Charlotte, NC pleasant. I was traveling from Frankfurt to Burlington, Vermont via Charlotte when the Grayson Storm delayed all flights north. I was able to rent a car and pay my North Carolina a visit and reacclimate to east coast time. I got my rental car reimbursed and flew north two days later. I will buy insurance every time. You just don't know when you will need it.

Reimbursement was fast and easy. After weather related flight delays added hotel and rental car expenses, I was pleased with ease of website for reimbursement. I will add travel insurance for all of my future flights, especially for winter travel.

I have had to use my travel insurance twice. Once for a snow storm and once for not being able to travel To my destination cause I got pregnant. Both times they were quick to reply and total time before I got my reimbursement was 2 week.

My wife got the flu And we could not go to the Sheridan in Washington DC on vacation. They refunded our hotel fees and taxes with very little effort. Just filled out a form online. Received a check in less than 10 days.

Allianz was worth it. Quick and easy process. Submitted my request online. I then was able to upload pictures. I submitted it via email. I then received an interim reply from them. They advised me it was being reviewed. I then received a check in the mail. Approximately a total of 3 weeks. Great job.

Company was very professional. Was not able to make it to our intended destination due to fallen trees blocking roadways, snow and ice causing multiple accidents it was a Monster East Coast Storm; Will use again in the future, glad I had travel insurance.

I often purchase travel insurance when flying, particularly in the winter. A recent trip was the first time I have ever filed a claim, after getting stuck overnight during a layover due to an east coast storm. This resulted in a night in a hotel and airport transportation expense. The process for filing the claim was straightforward - I submitted receipts and other documentation online, and Allianz reviewed and paid the claim. No problems were encountered.

Our travel plans got canceled. But this time I did something unusual I bought Allianz Global Insurance. Did not knew how it was going to work but as soon as I knew about the training cancellation, I went to the Allianz email received after purchasing the insurance and filled out a claim, uploaded the documents required and within few days they indicated me that a refund was approved and without any nuisance I received it. Excellent online service! This is one of my best experiences with an insurance company!

I recently took at trip from Chicago to Dublin. My luggage didn't arrive with me. I had to purchase the essentials and Allianz made it quick and easy to file a claim. I have to say that I'm very impressed by how efficient Allianz was at notifying me of the status of my claim and also spending the compensation quickly. I recommend Allianz to anyone traveling!!

Appreciate the quick claim service. I live overseas, so ability to upload and process claim online is most helpful. It's comforting to have this insurance on an expensive cruise. Very cost effective and well worth it for travel problems out of our control. Thanks!

I had a great first time experience with Allianz. The representative walked me thru the online process step by step. He was patient and very understanding of my situation. Plus I got reimbursed in full. Will use Allianz again for insurance on my trip.

We needed to cancel our trip because our sons suffered a fracture on his nose and needed to go under anesthesia to fix it. The claim process was simple and smooth and we were reimbursed 100% and very quickly. I won't travel ever again without purchasing from Allianz.

The flights for me and my wife were insured with Allianz. When I was not able to travel due to illness I had to cancel the tickets. I filed a claim, included a doctor's note and within a very reasonable time I was reimbursed the ticket expenses. Thank you.

My wife required surgery for a kidney stone while we were traveling in Thailand. We contacted Allianz and they paid for everything. The only minor hiccup was due to the time zone difference: Allianz' medical personnel (who needed to approve everything) did not work during Thai daylight hours; the hospital's finance personnel did not work during US daylight hours.

The online Allainz claim process was easy and accessible from my smart phone. On the day of my flight cancellation, I immediately went to work filing the claim on my phone. I was able to take screenshots from my confirmation emails and upload them into my claim. It was remarkably simple. That finished up the documentation requirements. A confirmation email on claim initiation and submission came back. The claim was processed and the check arrived in the mail within two weeks. Done! Easy interface and speedy!

We don't normally buy travel insurance, but we did this time because of where we were going - and it was reasonable. Well, we had a weather delay returning home, which caused us to miss a return flight, and it was two days before we could get another. After reading the "fine print" of the policy, I felt there were all kinds of holes that would prevent us being reimbursed. But, I was pleasantly surprised when Allianz paid our claim and did so promptly! No hassle!

Purchased travel protection for airfare for the winter holidays; traveled with my wife and two toddler children to see family in Alaska. And 3 hours prior to my first return flight, received notice that last flight was already cancelled. Called airline on number provided to reschedule and got call back while boarding first flight. Had to return home for military service, and tried multiple times to reschedule. Earliest airline could get me home was 48 hours later.

I am a returning customer and for a reason - Allianz has always provided a great service at a very reasonable price. Processes are straightforward and easy to follow and the company does not attempt to just push back when an event that is covered by the policy occurs.

Our travel agent highly recommended we purchase the insurance. And, we are so happy we did. Just a week before the trip, my wife fell and damage her shoulder so much so that she had to have surgery. Had we not bought the insurance, we would have been out of pocket the cost of our trip. Now we can look forward to scheduling another trip instead of the money just being gone.

Hawaiian sent all the info to Allianz and they emailed that I did not need to send anything else and a refund was on its way! Sure was helpful after all we went through with the stroke.

I will never travel anywhere again without having Allianz Global Assistance. One never knows when life can turn on a dime whether by health or nature, it's good to know that this company cares. It's well worth the value I paid for the policy.

The application process was straightforward and done completely on-line. Feedback was completely by email, timely and informative. The claim was processed and accepted with reasonable documentation that would be expected for any such claim.

Great customer service over the phone and speedy reimbursement after filing claims. 5-stars every time! I wish other brands, like airlines, could learn from Allianz. I've been recommending Allianz annual travel insurance to friends who are frequent flyers as well.

We had a 10 day cruise scheduled and had to cancel because all flights were cancelled from our home to the port city because of bad weather. We contacted this insurer and they responded quickly with requests for info and documentation. Insurer was very professional and prompt. They refunded all cruise costs and both flights to and from port. I was extremely impressed and I will use them again and highly recommend them to all travelers.

I obtained tickets on American Airlines using frequent flyer miles, I purchased trip cancellation insurance. I had to cancel; the person I was hoping to visit was dying of stage 4 kidney cancer. He died a few days after I made my reservation. I found it insensitive and macabre I was asked to provide a death certificate or obituary.

I recently needed to cancel a planned business trip. During my phone calls to Allianz, I found the customer service representatives very helpful and informative. I also found the website easy to use while filing my claim. I will use Allianz again for future travel insurance.

Compared to a major competitor we used recently, Allianz has been amazingly fast in processing our claim. The competition, after over 3 months, still has yet to actually write the check - I was floored by how prompt Allianz was in settling our claim. I have already used them again for a future trip.

Allianz was extremely helpful and responsive when I had to submit a claim for recent travel insured by them. My flight was significantly delayed due to a mechanical issue and I had an unplanned layover in Chicago. Allianz refunded the cost of my hotel invoice.

I was very satisfied with the agent that took my call and the information given. I was also satisfied with how he tried to help and the quick response. I am still waiting to collect my check but it seems to have been mailed out.

I submitted an application by US mail for a change fee from the airlines for changing my flight for medical reasons. I received a check in a very timely manner for my out of pocket expense. I did include all the documentation needed.

We got reimbursement for the flight change due to military order, whole process was easy, simple and clear. It took only couple of days for whole process. Call center representatives were kind as well. I will definitely purchase again! Worth buying it.

We had to make last minute changes due to illness. I was thankful that I had taken out travel insurance. Customer service was very good and quick. I was totally satisfied with how promptly my claim was handled. I would recommend travel insurance to my friends.

After a very frustrating travel delay, I was delighted that Allianz made the claim process straightforward, transparent, easy and quick. The app is very helpful and I appreciate the clear communication. Thanks Allianz Global Assistance for living up to your name!

We were unable to begin our trip due to illness and had to cancel our flight. After notifying Allianz, they recommended we alert the airline, which we did, so we would not be considered a no show. We were told to download documents to process the claim and also seek medical consultation. After returning the claim forms, we received a check to cover the cost of the flight. Unfortunately, the check was damaged in the mail and had to be reprocessed. I was assured that it would be deposited into my account. I do not have confirmation of that at this time. Mostly, things went smoothly.

Thank you for your service I was very pleased with the outcome of my claim. The claim was handled very professionally and I would recommend Allianz to my family and friends. I received a refund for delay in Amtrak train schedule from Atlanta to New Orleans.

Loading my documents and filing the claim was relatively easy. But once I received notice that my claim was approved and my payment was processed I was unable to find out how much I was getting back (payment details status was never updated). A bit frustrating. I called customer service and they were unable to tell me initially, but with a little patience I was able to get the amount out of them.

We purchased insurance from Allianz two days prior to departure. It was super easy and fast! We bought it for the peace of mind, but it happened that while on vacation I got sick, went to the doctor and upon arrival filed a claim. On computer. Received reimbursement within a week. I recommend Allianz highly, Great no nonsense company! 5 Stars!

I got the flu on a cruise, collapsed and had to be rehydrated. Allianz paid my entire bill promptly and without giving me a hassle. I will never leave home without an Allianz policy as you never know what will happen on these trips.

Very easy to deal with and got reimbursements quickly for change of flights due to winter storm Grayson. Had to change flights a few times and called to let them know of the changes. Very courteous and helpful. Not the first time I have used Allianz. Will use them again.

I have used Allianz Global for many years. Their service is reliable with reasonable rates. The online function makes claims easy and they are quick to respond. I wholeheartedly recommend Allianz Global, especially their annual plan to my traveling companions.

Due to a serious health issue with my husband, we needed to cancel our travel plans. First of all, I am completely satisfied & impressed with the way Delta airlines handled a major portion of the refund even though I had non-refundable tickets. Allianz promptly paid me the balance. The online claims procedure was easy to do. Thank you.

I had some technical difficulties filing the claim online but contacted Customer Service and the agent was very helpful in getting the claim initiated. The online process guided me thru the steps and the supporting documentation needed. The review process took a few weeks but I was pleased that my claim was approved and I was able to recover my loss.

Had our event dates change, so I was able to claim easily and the process worked great. The process works seamlessly and doesn't take a lot of time to upload your documentation. I will continue to purchase trip insurance in the future, because it give you confidence to travel.

I had to change my return trip because of circumstances outside of my control. The claim process was easy and efficient to complete online. I am very satisfied with the whole procedure from start to finish and I would recommend Allianz to anyone with upcoming travel plans.

I am grateful that I purchased trip insurance. I had to cancel my trip due to family illness. I was treated fairly and after the review of my request received compensation. I most certainly would recommend to others purchasing insurance.

This was a terrible experience! We purchased this insurance in case something happened! My mother got sick, I sent a doctor's note and for some reason Allianz will not pay. I think this insurance is nothing but a ripoff!!

My first time buying flight insurance not thinking I would need it. Well My husband went for an MRI, then an echocardiogram and from there he ended up being admitted to the hospital. It all just happened so fast. I was able to cancel my flight in time and gave me plenty of time to get documents signed by my husband's physician and submit by email. Easy process. Thank you!

Had to cancel my trip due to an upcoming medical issue. Luckily I purchased trip protection. Allianz was very 'user friendly' to submit my claim. Good communication, and quick response getting my refund. Such a relief to know I was covered!