Allianz Global Assistance Reviews

Unfortunately, my husband became ill while on a European trip. Fortunately, we had travel insurance through Allianz and filing a claim for the total cost of a doctor visit and medication was necessary. Our experience was simple and seamless. We received our refund within a week of filing. We'd highly recommend Allianz for those traveling out of the country.

First time I ever had travel insurance and had to file a claim. Brian ** did an excellent job of helping me through the process and calming me down after I was told by Markiz in Mexico that I would not be covered for my trip interruption expenses. Brian knows what he is doing and is a big reason that I will never travel without Allianz travel insurance in the future.

A responsible and competent exception in the sketchy domain of travel insurance! Somewhat skeptically, I paid approx $27 for a travel insurance premium with Allianz insurance, this in connection with a ticket purchase from United. I am very, very happy I did so. A health problem in London incurred minor medical bills but more importantly prevented travel on to Venice, thus forfeiting both airfare and prepaid hotel. As always, one needs to attend to the fine details of documentation. Via phone and email, Allianz employees explained the required documents in question. They processed and paid the claim in timely fashion. Highly recommended--notably as alternative to the April Insurance offered by (the otherwise exemplary) STA.

When I experienced an interruption to my travel plans due to personal injury the last thing I wanted to deal with was filing an insurance claim. However the Allianz Global Assistance process was wonderful. The process was expedient and easy to use.

Allianz could not have been more helpful. My wife had a bad ear infection in the middle of our trip. I took her to the doctor a few times and also took her to urgent care early one morning. Allianz took my information over the phone and was kind and patient with me. They provided me tips on how to submit the documentation. My claim was paid in full and was processed quickly.

I purchased a roundtrip airline ticket for my son on American Airlines. He is in the Army and had a leave for Thanksgiving. As always, things in the military change quite a bit... as did his orders and then he couldn't come home for Thanksgiving. I reached out to Allianz who only needed proof of his orders being changed and we received a full refund check in the mail a few days later. Excellent customer service. I say this for another company, I assume a competitor... AON. Rejected my son for similar circumstances. Great job Allianz.

I had to cancel our Thanksgiving travel plans because my husband was not allowed to fly for 3 months after emergency surgery. I put in a claim to get reimbursed for the plane tickets and uploaded a copy of the airline e-Ticket receipt and the Surgery Discharge instructions. I also got a statement from the doctor, but it turned out I didn't need it as the claim was approved before I uploaded it. The check was in the bank less than 2 weeks after filing the claim.

We usually purchase travel insurance. This time needed it for illness that shortened our trip. Online forms were easy to complete. I like that the program saved my entry to complete once I had all documents. The forms were not too much work for our doctor. Refund was approved quickly.

Had to change my flight arraignments due to my wife having emergency surgery and once I returned, I filed a claim through Allianz and they were very helpful with the forms and processed my claim in a timely manner. I will be sure to use them again!

I am very pleased with your company and service. You made it very easy to file a claim and processed that claim in a very short time. I also received the reimbursement quickly. Thank you for your great customer service.

I had to go to the hospital July the 4th in the USA. I got the approval from Allianz and everything went smoothly until I got a bill from the hospital in October. I phoned and they told me Allianz wants a discount before they will pay. Are you kidding me... It's now end of November, I am getting phone calls & bills from the hospital. What kind of insurance is that, what if I ever have to go back to that town and hope to get treatment? Or what if I need emergency treatment and they want a deal. What a joke.

We travel overseas a lot for leisure. We always have travel insurance for any issues that may arise. Recently we flew to Hong Kong and planned to fly to Shanghai for 3 nights for our first wedding anniversary. Unfortunately the morning we were due to fly out I injured my back picking up a backpack. This resulted in a missed flight, accommodation re-booking for the extra days in Hong Kong and of course a trip to see a doctor. He provided me with medication and also a certificate to say I was unfit to fly and needed to rest. This was October 4th 2016. We immediately contacted our travel insurer to advise and submit a claim. When we returned to Australia I took the certificate to my GP as requested by Allianz and had it all filled out.

This company is determined not to help you. There is very no communication from them about what they need, they just expect you to know and do all the leg work. Then sit on hold with them forever while they figure out every possible way to deny your claim. They told me that pre-existing medical issues would be covered and allowed me to purchase insurance under that assumption, even though I was already PAST the allowed amount of time from initial travel purchase. They only cover it if you purchase your plan within 14 days of the initial travel purchase. You shouldn't offer customers coverage that isn't actually available or applicable to them.

I cannot provide a higher recommendation for a travel insurance provider than I would for Allianz. They laid out a seamless, hassle-free process for me, which saw a reimbursement check in my hands in maybe 2 weeks, tops. I even added my hotel charge afterward, since it took over a week to post, and didn't get captured in my initial claim. Their reps were friendly, the administrative burden minimal, and - for a $15 advance fee - this was easily the best money I've ever spent. I booked travel insurance just in case I overstayed my SC wedding trip, never expecting a hurricane would disrupt it, but that is exactly what happened (I missed my flight and all others were sold out). While driving to BOS from CHS in two days wasn't ideal, getting back the bulk of the expenses I incurred on this trip made the situation that much more palatable. I will never refuse travel insurance again! Buy with confidence from Allianz! A++++++

This insurance is a RIP OFF. I filed a claim for cancelled flight and gave my reason as family celebration (Thanksgiving) was cancelled. Claim was denied. When I called to find out why the claim was denied I was told that cancellation of "family celebration" was not a valid reason. I explained that I cancelled the trip due to death in family. I was then told that I needed to provide an obituary or death certificate so that my claim could be INVESTIGATED. So now I am not only out the price of the airfare, but ALLIANZ "so called" INSURANCE.

They have tried everything possible to deny my claim. I bought insurance from them many times for travel and never had to use it previously. My husband and I planned an expensive trip and we paid Allianz close to $700 to insure our trip. Subsequently, my husband had a surgical complication which Allianz continues to claim was a pre-existing condition. It was not. Allianz has so far denied my claim. They are an unreliable insurance company.

I purchased an Allianz Travel Insurance for my flight on Sept 5 and the actual flight was scheduled for Nov 5. I have purchased their insurance previously for a trip a couple years before and had no problems with a claim, but this time my claim was denied. I had to cancel the trip because my friend's grandmother passed away on 10/30, so it was pretty close to the time I was going to visit. My friend informed me that it was a possibility that she had travel at the same time I was going to visit her which was the point of the trip. When I submitted my claim, it was denied.

I recently purchased Allianz Insurance for a trip I had scheduled and was denied a claim. I have a chronic condition that flared up the day of my trip so I cancelled my flight. I filed a claim with Allianz assuming I was covered but apparently I was not. It took almost two months for the claim to be processed. In the end the claim was denied because of my condition. Please beware that if you have a preexisting condition and the reason you fail to travel is this condition then don't bother filing a claim. In fact don't bother getting this insurance. You will not be covered.

Just a quick update on my initial post. Within a matter of hours, this company had reached out to me and remedied the problem. If I'm correct, my wife had a check in my name within a matter of days. Thank-you and it's great to see that some companies remain committed to their customers. 5 STARS

I had use Allianz Global Insurance many times already with all my travels. The staff has been very helpful, ease of filing insurance claims online was extremely smooth. And the processing time was also very fast. I highly recommend this company for all travel insurance needs.

My claim was denied by them stating I had a preexisting condition because my Oncologist wouldn't let me leave on a prepaid vacation because it was scheduled during my 6 months of chemo treatments. He completely filled out the doctor's form they had but this company was relentless in "needing more information"! They will gladly take your money but they will make you getting a settlement a living hell.

My claim was agreed September 23rd 2016. Up until this point it had been a fairly smooth process. An agreement was made with the travel claims examiner for the payment to be sent to me directly into my bank account. All information to do this was supplied to Allianz Global as requested on 10th October. No payment has been received. I have emailed that same travel claims examiner, who continues to ignore my emails, and I have also telephoned several times to chase this payment without response. My last call to this firm was November 7th where I requested a complaint be raised and for a manager to call me back. I have heard nothing. You can tell most about an insurance company when you need to make a claim. This firm has failed on many levels. I would not recommend this firm, shockingly bad treatment.

Had to file claim after flight was cancelled while I was standing at the Airline check in counter. Had to take a TAXI back home. At home I called to report and filed my encounter. Staff was professional and helpful. Cheque from claim filed arrived promptly. Will definitely recommend to friends/family. Will continue to use their service when I travel.

Over quite some years I have taken various Allianz insurances for different trips I booked. Never needed to file a claim until about a month ago when I had to cancel a trip for medical reasons. Allianz handled the claim (and payment) quickly and professionally. Definitely glad I opted for an Allianz insurance.

On May 3, 2016 I purchased an Allianz Travel Protection Policy from the AAA Auto Club of Southern Cali to cover the Airfare and Tour Package portion of my trip to Italy for May 29, 2016. Sadly, An unexpected life threatening medical emergency occurred, I had emergency surgery on May 7,2016 forcing me to cancel my trip. I filed my claim in late May or early June, but was denied in August. Allianz stated that the reason for denial was because I did not purchase my policy within 14 days of making the balance payment of my trip, as this is the only way the policy would cover a "Pre-existing Conditions." However, my medical emergency was NOT a "Pre-existing" condition and my medical records reflect that when I was seen by a physician one day PRIOR to purchasing the policy, I was of sound health and did not have any physical conditions that would have prevented me from traveling.

I have lupus. I bought the insurance. I wasn't able to travel. They spoke to two different doctors. They received a signed document directly from one of the doctors. They denied my claim. There was no explanation.

We are so glad we insured our trip with Allianz. My wife had an injury that required that we cancel our trip at the last minute. She was too upset to know where to start but the kind people on duty that weekend got things started, making it much easier to complete the process. We were shocked that the claim was processed so quickly! I would recommended Allianz to anyone for any travel.

I had a trip interruption and a friend recommended I look into a refund. This was the first time I had purchased insurance. You were prompt and my refund came within a week with no hassle. I highly recommend purchasing travel insurance each time you travel. Thank you!!

My wife was unable to accompany me on a planned trip due to illness in her family. We submitted the required documents to Allianz, and they settled the claim quickly and efficiently. I've bought Allianz travel insurance many times in the past, but this is the first time I needed to submit a claim. It was very straightforward!

I had trouble locating the correct website to get the claim filed because of misspelling the company name. Once the website was accessed, I had no further trouble. I was notified when the claim was received. Service was satisfactory and check was sent promptly. Thank you.

It was the first time I had bought travel protection and I'm so glad I did. Our trip was canceled due to a hurricane, and we stood to lose a lot of money because of pre-booking lodging and flights. I answered all the information online for the claim and I had checks at my home within two weeks. There was no challenging calls or anybody that I had to talk to, I just needed to provide the receipt information for what I paid. I rebooked our cruise a few months later and bought the travel insurance again. I would recommend this company to anyone.

Went very smoothly and received reimbursement within a timely fashion. The only negative was that I did not receive any notification that the check was being processed and in the mail, I had to call. Better communication would be nice.

My experience in filing a claim was processed quickly. I provided the necessary required documentation and I received a check within 10 business days. Great experience. I simply faxed the paperwork and waited. I received an email confirmation immediately.

In february of this year, I received a letter from the insurance company stating that they had handed the claim to their billing department and that this would be settled in due course. It is now the 2nd November and after at least 6 phone calls, a lot more via e-mail, I have received an email from the service providers due the money (hospital) saying they still have not been paid. Everytime I call, I am assured either that it has been paid or that they are following up to make sure it is paid. It's outrageous to offer to insure... if you don't.

I purchased the policy when I booked my flight to Seattle. So glad I did! Two days before the trip I developed a sinus and ear infection and there was no way I could fly. I called Allianz and they emailed me the forms I needed for my doctor. It was very straightforward and once I submitted them, I received my full refund check in about 10 days. I was expecting it to take longer. Very pleased with the service.

Because of Hurricane Matthew we had to postpone our trip to drive dine the southeast states. The airlines wouldn't cancel our tickets. Thankfully we had this insurance so we weren't throwing money away. It was fast and easy to get our claim done.

Glad I bought this insurance. Sad I had to cancel my trip for medical reasons but my claim was handled swiftly and refund sent promptly. Worth the cost of insurance. I would buy trip insurance from you again. Thanks for all your help getting my refund. The process was fairly easy.

All I can say was that it was very fast to both process the claim and be reimbursed. The customer service representative was very considerate and helpful. I would recommend this to anyone booking a vacation.Thank you, thank you, thank you... Thank you!

We recently had to file claim due to trip delay from Punta Cana. Very easy to complete info for claim but had difficulty following claim so had to contact Allianz regarding this. Response came in a timely fashion along with check for correct reimbursement.

Change of flight due to medical illness for my daughter. It was a simple process starting the claim and getting all the forms to submit. The agents on the phone were very helpful and the website is easy to use. The communication when claim was filed was immediate and the claim was handled timely! Thanks for making it so simple and pleasant!

With many documents I was able to retrieve most of my money when we could go on our trip. Medical problems caused us to cancel our trip. It took a lot of collecting different documents but we did, and received our money for our trip for the most part.

Due to Hurricane Matthew causing destruction to my condo, I was not able to fly to Memphis. This area was really hit hard by the Hurricane. Your Insurance company stepped up and I am really happy with your performance. Thank you!

I hesitated to file a claim because I thought it would be a long drawn out difficult process. Realistically I thought I would probably be denied anyway because insurance companies don't make money by paying out claims. I went to the website just to see what hoops I would have to jump through because, honestly we couldn't afford the extra money we were forced to spend when Hurricane Matthew shut down Disneyworld. The website had an easy link for reporting claims that walked me through step-by-step so I decided to try my luck. I didn't have my receipts on me so I started the claim, submitted it and when I went home that night I was able to update my claim and upload my receipts directly through their website and attach them to my claim.

I purchased Allianz insurance for a trip my husband and I booked. He wound up getting a severe bladder infection two days before we were to leave. The trip was completely non refundable but I thought I was covered by insurance. I sent them everything they asked for and now they keep coming up with more things. They need including things I already sent. I sent a form from the travel agency stating the cost of the trip and the dates I made the deposit and then payment in full on their letterhead signed by the owner of the travel agency but that wasn't good enough. Now they need copies of the charge account statement.

I have purchased Allianz Travel Insurance for my flight promptly from American Airlines website along with my return flight ticket. I was not able to travel due to my business emergency obligations which I have clearly stated to an Agent who simply answered that I should have read over 75-100 fine print contract pages of their travel policy coverage details. Or hire a lawyer or an attorney to interpret all legal chapters and disclosures properly before any future purchase! Or, were they just simply designed to be as much as possible confusing and complicated to read and interpret by any normal person/individual? With all due respect, in my humble opinion - It is Simply - Just Wrong!!! Shame on the company with such a deceptive practices where the sale of the product is more important than integrity and customer satisfaction!

The cruise lines lost my luggage at ship's departure. My car keys were in the luggage. Upon arrival at the airport, the airport parking, I had to call a locksmith to have a new key made for my car. I filed a claim with Alliance Global, provided the receipt for the new automobile key and the locksmith. Alliance Global paid the claim very promptly.

Helpful, a good listener and more importantly, our representative made us feel that she was trying to get us the best policy for our needs. No upsell or long sales rhetoric which is very much appreciated. Other companies in the business do not possess the Allianz personality or commitment to their customers. First choice for all our travel insurance needs.

I had one policy for a trip to Italy from the US and one policy for the return trip from Italy to the US. One was approved and one was denied with the exact same information submitted as to why the trip was cancelled and the exact same doctor's report. Very poor customer service. Allianz did finally agree to pay on the second policy but only after I took the time to write up a report. If a trip is cancelled for medical reasons (as was ours), I suggest that the claims be reviewed by someone with a medical background who knows what a pre-existing conditions actually is. I'm surprised your claims department thinks they know more about medicine than my doctor. Perhaps I should see Allianz for my medical conditions, or perhaps I should never use your services again.

DO NOT waste your money. This company is a complete scam. I had to cancel a trip based on the advice of my physician, and Allianz denied my claim even before all of my required docs were uploaded. They also denied it on appeal and ignored my physician's detailed letter of explanation. The customer service was pathetic. I have only myself to blame, as I've always thought trip insurance was a scam. Since it was sold through American Airlines at booking, I thought it may be valid this time around. I was wrong.

Policy representation on airline website is terrible, basically they'll inform you that trip cancellation is covered under this policy to lure you into purchasing. After you purchase they forward you the 19 page policy in which they rule out most all reasons for cancellations. I had a very important business matter arise as a direct result of hurricane Matthew and Allianz offered little to no help other than taking my money for the policy. Company and its processes are a complete scam, I would not recommend to anyone.

This insurance claim was filed and paid in such a smooth and positive manner. The employees were extremely positive and the claim process was so easily followed. My claim was paid asap and I would recommend Allianz to all my friends who need to purchase travel insurance.

My husband had skin cancer surgery due to medication he takes from having myasthenia gravis. He had the Mohs surgery done. We purchased travel insurance to attend my brother's funeral in California in case my husband had trouble from the surgery a few days before travel dates. The morning of travel, his face has swollen and his eyes were shut so we thought it was not safe to travel, therefore he did not travel. I turned in a claim and Allianz said his condition was "pre-existing" therefore no pay on claim. I think this company is a scam.

After traveling overseas for years, too numerous to recall, and NEVER purchasing insurance, the decision was made to purchase for this trip. With Allianz as the insurer, I ventured forth on my travels to a non-English-speaking country. Horrors - less than a week into the trip, I fell ill and had to be hospitalized. Allianz was WONDERFUL! The customer service was outstanding with a friendly and caring staff. They wasted no time in contacting the hospital and took care of the paperwork, and payments. Allianz also took care of my extra credit-card expenses (Trip Interruption).

I also use to use Allianz travel insurance, and they seemed to be a good company. However I recently had to go to the hospital while traveling under one of their policies. THEY HAVE TAKEN OVER 6 MONTHS AND STILL HAVE NOT PAID. Each time I call they say "Oh you need to file more forms" or resend stuff I already sent three times!

I was surprised to learn that my claim was denied. I was scheduled for surgery and the surgery was cancelled and rescheduled due to the physician. I provided documentation of such and was told that this was not a covered expense. I lost $400 in ticketing as I had to cancel and rebook my flight. Buying the insurance did not help and I will not be purchasing from them again. I do not recommend them. I purchased insurance as I must fly for specialized care to a surgeon out of town. If the procedure is cancelled and rescheduled this is truly not something I can control.

I broke my leg and wrist while cycling in Italy this September. I was taken to a hospital in Castelfranco where they took excellent care of me. And two weeks later, when the hospital finally cleared me to go home, you sent a lovely nurse to Castelfranco to accompany me home. We were chauffeured to the Venice Marco Polo airport. To keep me comfortable on the flight, we flew business class giving me a seat that reclined into a bed. When we finally arrived back in Los Angeles, there was a car waiting to take me home. That travel insurance premium was one of the best investments I ever made.

I agree with everyone that has purchased travel insurance from this company and when you presented a claim they are very good at not coming through for you. I've purchased travel insurance for many trips and have had to use it and was reimbursed exactly as represented by the company. However I purchased Allianz for the first time and for non medical reasons had to cancel. I had all the documentation and they refused to reimburse me. They are a scam, a waste of time and money. Buy your travel insurance from someone else.

I was very pleased with all of the services provided to me By Allianz - from the first person contacted regarding our claim to the folk answering questions regarding the workflow. When we travel again, I will certainly consider obtaining insurance through Allianz and will recommend your company to my friends and other travelers.

I bought their insurance because I was traveling in relation to an elderly family member medical procedure that I anticipated could be rescheduled. The procedure was in fact rescheduled and I had to cancel my trip and buy another ticket for a further date. Allianz denied my claim. Feels like fraud to me. They stated that "Unfortunately, your family members surgery being rescheduled is not included among those reasons." "Those reasons" meaning what they cover which of course was not clear at time of purchase!

Do they even cover anything? This organization feels like a total scam. They will take your money, but when something actually happens they are VERY good in finding reasons not have to pay out. If you try to plead your case they simply stop responding, because why would they? They have your money and the burden is 100% on you to try to claw it back. I guess I should have known better than to purchase insurance in the first place. There's one born every minute and this time it's me. Do yourself a favor and don't bother. Do NOT give them any money. In the long run you are better off cutting your losses and not depending on these charlatans.

Claim was handled expeditiously and efficiently. There was a bug on the website (zip code field) not allowing me to file the claim online, so I just printed everything and mailed it all in. This of course meant a few days lost to US Postal Service.

My trip was 4 months. During that time I hurt my back, needed therapy in London, I was spending pounds, and the pound went down. Not only was I paid back promptly on my return without a hassle, but when I queried about the rate of exchange an error was found and I received an additional check. I was surprised that I was even reimbursed in dollars at the rate of exchange that prevailed on each day of the 6 weeks of therapy.

This worthless company has failed to provide even a small degree of customer service. My wife bought trip insurance for a business trip because of the likelihood of my sister dying before or during her upcoming trip. Turns out my sister died before the trip began and so my wife canceled the trip. She met all their criterion for reimbursement. She submitted the forms they asked for but the fax number and e-mail addresses they provided in their e-mail to her were inoperable. Dead links. Nothing was acknowledged. No response was received other than "A communication error occurred during the fax transmission." (Error 350). All the subsequent communications she received directed her to contact them at a certain number, a certain website, etc. ALL OF WHICH went unanswered or were dead links.

I paid $21.00 to insure a $350.00 ticket from Delta. I was hospitalized a week before the trip and had to cancel. Allianz required 6 detailed forms to be filled out including my doctor's statement. Fine print and exclusions for a pre-existing health condition made this policy a worthless investment. I instead got a credit for a future flight in the full amount from Delta which was a simple phone call to Delta. I will never buy Allianz insurance again, of any kind.

I did a volunteer teaching assignment in Ecuador for World Teach this summer. In August, I wrenched my neck and the doctor in Quito forbid me to do any stressful exercise. I was forced to cancel a ski trip to Chile. I had Allianz insurance, and once I filed claims to your company, you promptly refunded my money, nearly $2000. I am a happy customer, and will use you in the future.

WE always purchase travel Insurance through Allianz when we travel. This is the 2nd time we have had to file a claim for medical reasons. Compared with the first time this was exceptionally fast service and we are very pleased to have received our refunds so promptly.

It was my girl friend's idea and her suggestion that I buy trip cancellation insurance for my planned trip to Europe. Based on her excellent experience with ALLIANZ I obtained coverage for a trip that was still 2 1/2 months away. When I subsequently was forced to cancel my trip altogether as I became medically unfit to travel, ALLIANZ reimbursed my prepaid travel expenses in a professional, expeditious way leaving me almost speechless. Thank you, Allianz!

My husband and I were both hospitalized while returning home from an auto trip. Both of us were transported by ambulance and therefore our luggage was in a hotel room rented for one night. Our hospital stay involved eight nights for which we were correctly charged. The room charge was refunded by Allianz Global Assistance. Response to my claim and disbursement of funds for hotel was very quick. Response was timely and professional.

I would like to express my profound thanks for going over and beyond helping my grandmother in a difficult situation. I have purchased this policy for her for her visit to Hungary. Unfortunately she fell while visiting and broke 4 ribs. She was in severe pain, and we all felt amazed and feel very grateful for the help she received from Allianz, sending a nurse (who was not just very professional but a true gentleman) and flying her home in comfort. The care she received made all the difference to make a difficult situation bearable. Thank you so much again. We are very thankful and I can say on behalf of our entire family that we will consider Allianz for all our travel insurance needs for the coming years.

I recommend this insurance to everyone. I never used to take advantage, but now I do. You never know what can happen when you travel. I filed my claim and received my refund promptly. This is worth every penny.

We had to cancel a trip because of my wife's illness. Allianz was very helpful, both on the phone and on their website, in getting the claim process started. The forms were straightforward and the time from submission to check arrival was very good. We always buy travel insurance when we book a major trip and now we will try to use Allianz as we have many times before. Sometimes the travel agent or supplier has their own to use.

The travel policy I purchased states that travel insurance "protects your travel investment" but this is not true. My daughter and I lost two days of travel due to an Enterprise rental car that left us stranded 3 separate times and we were only compensated $136.54 even though we were no longer able to complete our travel itinerary, which was the major destination of our trip. After an appeal, we are only being compensated another $115.00. Your policy states we were covered for $1,105.61 per person, but Allianz is ignoring that and paying a ridiculously low amount for our travel loss. Obviously, our travel investment was not protected.

Very disappointed when an injury caused me to cancel a trip I was planning for a year. Thankful for Allianz. Filing a claim was extremely easy and I received my insurance check sooner than expected. Would not hesitate to purchase trip insurance for my future travels.

I have traveled around the world many times (2 million miles just on Delta). The last few years I have frequently purchased insurance. On my train journey from Shanghai to Hong Kong we were interrupted because of a typhoon in HK. I cancelled my reservation at Crown Plaza while I was on the train. I was charged and was unsuccessful to get a refund. I filed a claim with Allianz with the facts and some documentation. I received the refund, no hassle and with great courtesy. Allianz made a life-time loyal customer and I highly recommend them!

I was pleased that Allianz processed our claim quickly. There was a slight miscommunication such that the airline had already reimbursed us partially, and our claim was for the Delta amount. A follow-up call to Allianz straightened it out. Much appreciated!!

Thank you so much for acting so quickly after I have had a stroke. I received my check back at a very timely manner. Your customer service office was extremely helpful. I would recommend your company to others.

Once we submitted the paperwork, the claim was settled within 10 business days, or more information requested. The insurance was a good value, providing protection for many possibilities of things to go wrong. A non-life threatening emergency which required a visit to the cruise ship medical department was covered in full after our regular medical insurance paid their part. A check came in the mail a few days after an email from Allianz notified us that action had been taken on the claim.

My initial request was denied by the company. I was traveling to Cuba on an orphanage mission. Cuba denied visas to the group. I was told that this was not a valid reason for reimbursement. Allianz Global would not be responsible for travelers not applying for visas in time or in a proper manner that would cause visas not being granted. This was not the case at all. Everything was applied for on time and properly. It was Cuba that did not GRANT the visas. I had proof from Orphan's Heart stating the facts. I had nothing to do with the trip being canceled. I cannot think of a more valid reason for having to cancel a trip than not being able to gain access into a country.

My first encounter with Allianz was immediately after my husband broke his hip while we were on vacation in Alaska. The rep I talked with was difficult to understand and was trying to put me off until I insisted on speaking with a supervisor. I was very worried after that but needlessly. From the moment I was connected with a case manager, the whole process was very professional, caring and as simple as possible for me! My benefits were explained precisely, my husband's welfare seemed to be the highest priority, and I felt that I was no longer stranded in a distant location with a 6'7" seriously injured patient. We needed an extended stay in the Alaskan hospital and Allianz reps called almost daily to check on both my husband and myself. They kept in constant contact with hospital personnel to decide what steps were necessary to get him safely to our home state and into a hospital or rehabilitation facility.

Thankful I purchased this insurance as a medical emergency occurred in my family and I was unable to go on the trip. Very understanding and efficient with the refund process. Documentation was required however they made it easy to submit.

I received only $250 and I filed to claim $300 which I spend. I was told Allianz only refunds $125 per person and that was not my understanding. Please correct this and refund the rest of $50. Thank you.

I had a family medical emergency occur 2 weeks before my travel date; as time moved closer to my travel date, it became clear that I could not leave my family member and had to cancel my trip. I had my e-ticket, the cancellation fee receipt, and hospital discharge paperwork. I uploaded everything and within 48 hours my request was approved and I had a check within 10 days (maybe even less) of cancellation. I did everything online, it was easy. Thank you.

Unfortunately, my family and I have needed to utilize our trip insurance coverage through Allianz for canceled and interrupted trips due to unexpected medical developments a couple of times, and each time, the Allianz staff were very kind and helpful throughout the claims process. Also, the claims were settled promptly and fairly.

When I got ill and we missed our flight to Hawaii, I was initially very glad that I had purchased the insurance. Trying to collect however became a very arduous process, with dealing with people who could barely speak the English language to the incompetence in which they handled our case. It almost seemed to me like you really did not want to pay the claim and we had to fight like hell to convince you to do it. They mixed up our policies and at first would only agree to pay on one of them, and then it became our job to prove to them that we indeed did purchase both of them. I can assure you, I will never purchase travel insurance again. The onerous journey we went through to make a claim was just too much. I'll just eat the tickets next time.

Received many overlapping, repetitive emails, incl. but not limited to "Required General Documentation" weeks after submitting the claim. Contradicting emails: e.g., "claim being processed" and "documents missing", the latter after I had reviewed document by document & got an OK from Briana(?) before mailing. After many weeks, was advised "physician's statement missing" although sent. Shortly followed by "physician's statement illegible per Scott examiner". I spoke to so many Allianz representatives I think possibly Enrico(?) found the physician's statement legible & tried to have Scott phone me so I could help clarify. Finally, I phoned Jason, AAA Salt Lake City for help, who acted immediately, learned there are 2 sets of documents(???) - one legible, one illegible. (Scott never phoned despite Jason being advised he would.) Through Jason's excellent services, claim was quickly approved & check mailed via Gwen.

I express how pleased I am with Allianz. I thought it would be a drawn-out battle or they would find a excuse not to reimburse me. That was not the case at all. I filled out my paperwork, the doctor filled out theirs, and I was given an answer within the time frame, and my reimbursed check came. You have no idea how refreshing it is to find a company, and insurance one at that, that is true to their words. I would recommend Allianz to all my family and friends, and will always get travel insurance. Again I thank you for the great service.

American airlines jerked us around and tried to get out of fixing the baggage they manhandled. Allianz Global assistance were quick courteous and put their money where their mouth is. I'll always use Allianz and will recommend it to all my family and friends. And I have notified my travel agent.

Two days after we bought the insurance, my wife broke her leg in two places, underwent surgery and looked ahead to a long recovery. Our trip less than two months away had to be canceled. Allianz's phone rep was helpful, filing a claim was relatively simple and once I submitted the claim, the process moved forward with no further action by me. A reimbursement check arrived in the mail promptly. I used Allianz because my daughter was reimbursed by the company several years earlier, in connection with theft while visiting Greece. I highly recommend Allianz for trip insurance.

I am so pleased with the handling of my claim from a recent cruise. This is the first time I've ever had a claim, but always buy insurance and this reinforces in a positive way, why everyone should buy insurance! Thanks for the prompt payment. I received my check today.

Once again, Allianz offered rapid, courteous, professional service. I appreciate being able to file the entire claim online, that the forms were not complicated, and that the documentation requested was easy to provide. Two suggestions: Correspond via e-mail rather than snail mail. A letter was sent to me regarding a document that was not received. I'm traveling (as you know) and my mail is being held, thus I didn't receive the letter. Communicating with me regarding this via e-mail would have the delay of a couple of weeks that resulted.

I have never had such polite and helpful assistance in any dealings over the phone with any service provider. I'm spreading the word that your organization is honorable and so pleasant and effortless to deal with.

My luggage was damaged on a recent flight. I made a claim for the damages to Allianz, which they denied due to not filing in the proper time frame. After appealing and explaining the circumstances as to why, my claim was then approved. Thank you Allianz for being fair and listening.

My husband and I had a wonderful experience with Allianz Global. Unfortunately, I fell ill with a dental issue right before our planned trip to Rome. I am also pregnant which only made my case more severe. Allianz was hand-holding from the beginning in helping us determine what measure we needed to go to, via doctor's notes and forms, in order to begin our refund case process. The uploading platform was organized and allowed us to keep track of the status the entire way. We were so pleased to get the news that our refund was approved and I was given my money back almost immediately. Regardless of where our trips take us over the years, especially now with a child on the way, we will upgrade to Allianz Global insurance when available to us. They really saved our year!

My son is being deployed to Afghanistan. He is currently training at Fort Riley. Our family was going to spend a weekend visiting him before he left. I always take insurance but never used it before. My husband pulled a muscle and couldn't go. The insurance covered his ticket and the change fee of mine. Allianz was so helpful on the phone explaining what information I needed. I am grateful.

Due to volcanic ashes in SAN Jose, Costa Rica JetBlue flt 38 was cancelled and could not get a flight out until September 23. I paid for a hotel out of pocket and submitted a claim with your company. However, your claim website isn't very user friendly and a bit confusing. But your claims reps are very courteous and professional. The claims adjuster made a mistake on my claim. He or she thought I was in Colombia and only reimbursed me $41.67 for the $224 hotel bill. Notified the rep who submitted my claim to the adjuster.

From the time I made the phone call to file my claim to the time I received my check, Allianz has been prompt and very customer service friendly. I will definitely be using your company again when purchasing air travel tickets. Thank you for making my claim process painless.

Allianz Global Assistance was definitely a great choice! I'm so happy that I purchased trip insurance! I was able to cancel my trip due to employment loss and receive the full amount paid back in no time! Thank you!

I made ONE call to Allianz and your agent first expressed concern for me then gave me clear, concise directions to file my claim. After gathering my documents, I forwarded them to the address provided. I had my payment in less than a month. I was pleasantly surprised at the ease, & efficiency of the entire process. Thank you.

Customer support team was very helpful and professional as was the communication with the claims department. My claim was processed in a timely matter and I received a refund check for the full amount charged. I have used Allianz Global Assistance in the past and will continue to do so for my future travels. I will definitely recommend Allianz to other travelers.

I had a trip interruption and was able to receive reimbursement for my motel and car rental expenses. The service was easy to use and they were prompt in processing and resolving the financial issues. I would highly recommend them to anyone who finds themselves in a similar situation.

We have to cancel this trip due to an accident of my wife have to pay penalty of the airline ticket. The medical attention was local and paid by our personal insurance, there was no charges for cancellation on Hotels and the service from Allianz was easy and with courtesy.

We had to cancel a trip in May due to a serious illness. In September, I booked another flight and had to pay $395.50. I called Allianz and talked to Anware on 17 Sep 16 to get help on how to file our claim. He was so helpful and after talking to him for a few minutes, I decided it was very easy to go online to file. Boom! Done. Check received. THANK YOU!!

This is my first (& hopefully last) experience having to cancel a trip due to a medical emergency. I was able to easily upload all the pertinent documents to the Allianz site. It was helpful and comforting to be able to check the progress of the claim on the website as well. Within 10 days the claim was approved and I was reimbursed for the air and hotel costs the cancellation incurred.

Process to get refund was straight forward. I was medically unable to make my trip due to a serious fall. I submitted all documents for a trip cancellation and just received the check for the full amount. I will use them again because when you purchase far in advance, you just don't want to lose all of it as life is very unpredictable.

Absolutely, hands down exceeded my expectations. Figured what I bought would be a joke if I actually needed it. I was wrong. They came through hassle-free when I had an issue. Highly recommend this service.

Transactions were comprehensive but I am sure you needed to do this. Not sure why travel agency (AAA) had to send a second request fro the remaining $72100 after first $2000.00 was sent. All is complete and I am satisfied that you did what you said you would do. Overall, a good experience and would use your company again. Thank you in a serious health need!!

This was rather straightforward and I had very few issues. When starting the claim, the website had an error but it was quickly fixed after I called them. The feedback was great. They kept me informed of where the claim was in their process and of the final outcome. Could also look online to see the progress.

For the first time, I incurred medical expenses while in France in September. I recommend all travelers to obtain coverage for unforeseen events especially when a long way from home. Alliance Global claims department should be especially recognized for their prompt review of claims and making one whole. A number of issues could arise that would cost many times the price of the trip. Yet, having peace of mind with Allianz Global costs only pennies on a dollar.

We had to cancel our trip due to a severe illness and hospitalization. The company sent us the forms with straightforward instructions. After filling out all forms and submitting them, we received all our flight costs back in a timely manner. We are very satisfied with the service we received.

While on cruise recently a family member required treatment for a heat caused condition. Upon returning home we submitted a claim for the expenses we incurred at the ship. We submitted all medical documentation and the bill showing payment to the cruise company. Allianz processed the claim quickly and we received a check for the full amount in less than a month. Thanks to Allianz and David ** at AAA South for informing us about Allianz.

The service from Customer Service was excellent and very helpful. They sent us the forms ASAP and our claim was processed very quickly. Very happy with Allianz. We would recommend them to our family and friends.

I was on my trip when I had heart attack and my lungs collapsed. My daughter had called them imminently. Called to inform Allianz and they took an immediate action arranging my situation. I am very pleased by customer service. They were fantastic in getting me the help I needed at that time. They were truly helpful when I was in the hospital and had my daughter to my bedside for my support. Agents were absolutely wonderful staying connected with my family and myself as well. I genuinely felt that they were you a big support system.

My wife Zohreh injured her right foot on the 16th of September 2016 and she was not able to bear weight on her right foot. We sought medical care through our Health Care system. She saw the physician and had x-ray of her right foot. Orthopedic footwear were given and advised to avoid bearing weight on her right foot for the next 3-4 weeks. We informed the travel agency and the trip was cancelled. Claim forms were completed and submitted accordingly. The Allianz insurance company which satisfactorily resolved our case. Thank you.

I am so pleased with the ease of online claim and quick processing of my refund. The required documents necessary to process the claim are all listed online saving me the phone call. I would recommend all travelers to have insurance and go with Allianz Global.

This was the first time I took out travel insurance for just airline flights. (I have done this for cruises). Of course I did not think that I would use it - certainly didn't want to. About 5 months after the purchase of my tickets, I began to realize that I might not be able fly and would need medical treatment. I submitted all the necessary documentation required and without any argument at all, the purchase price of my tickets was refunded! HAPPY!!!

Allianz was very helpful in helping me to find the forms on my computer. They refunded my ticket price quickly when I had to cancel a trip due to my husband having a bad fall and ending up hospitalized.

This was my first time to buy flight insurance and did so primarily because I knew I would be out of the country for an extended period and wanted the protection in the event of the necessity for emergency medical transport. As it happened, I had to have unexpected surgery a couple of weeks prior to my scheduled flight and was forced to cancel the trip.

I thought they were thorough. I provided the information they requested. They gave me a time frame, they sent emails telling where the claim process was at. I knew upfront how long the whole process would take. It was approved & I received my refund. I would recommend this insurance to anyone who is flying or planning any kind of trip especially an expensive one. Never thought we would have to use it but we did. It is a life saver especially for anyone on a limited income.

Had to cancel a non refundable fare when I broke my ankle and I had the $21 insurance policy. Filled in the online refund request and gave them the reservation number with American Airlines and I had a full refund in less than a week. Did not get the $21 insurance cost back but I didn't ask for it, probably should have. Easy refund.

I have to say, I normally do not bother with insurance policies for my trip. I am so glad I did this time. My son was in a car accident right before our family trip. I thought I lost his portion of the trip, Allianz gave me no hassle and accommodated the entire process. Everyone I spoke to with various questions, always had an answer, and when they didn't they found out for me without having me call back. Definitely will use again.

Don't use these guys. I booked a River Cruise and flights to Europe. My Cruise was insured by Transamerica Casualty Insurance co. My flights were insured by Allianz. My husband became ill and was unable to travel. Had no problem with Transamerica covering the claim. I had nothing but trouble with Allianz and as it ended up they denied the claim. Apparently there is a clause in the policy which won't cover his illness. Well this is the company that my travel agent uses so I automatically used them without reading all the fine print. From now on I will find my own insurance provider and it won't be these guys. I also advised my travel agency to stop using these guys. Now that I read the reviews I see there are more unsatisfied customers than satisfied ones. Do your homework on travel insurance companies. I am so glad I didn't us these guys for the entire trip like my travel agent wanted me to.

We experienced a 9 hour delay on our trip from Omaha to Ireland. We had to take a different flight...so had to buy an unplanned meal. Our luggage was delayed a day and a half, so had to purchase coats in Ireland...it was rainy and cold. Upon our return, I used the website to submit my claims. Very easy to use, though you need to be able to submit photos or scans so you need some technical advice. Heard back promptly that they had received our claims...always nice to know that items are received. Notification and payment were well within the time limits specified. It was a comfort to know we had this support behind us, and will definitely plan on purchasing insurance from Allianz again.

I was somewhat apprehensive when I filed my claim, even though I supplied documentation regarding my surgery that caused my trip to be canceled. Having no prior experience with Allianz, I wasn't sure how many "hoops" I would have to jump through to get my claim paid. I was so pleased to see the professionalism with which Allianz quickly reviewed, approved, and processed my claim. I was so relieved to see that you handled my claim with 100% integrity!

Payment for canceled trip was prompt and complete. I just wish my healing would be as quick. Have always purchased coverage when booking thru AAA. I tell friends to purchase Allianz instead of the cruise lines insurance. We average 40 days a year cruising and hope to continue after recovery.

I was scheduled to fly to Japan but broke my knee and shoulder prior to my trip. I'm very thankful that Allianz worked with me during this time. Allianz handled my claim professionally, prompt, and courteous. I would recommend Allianz!

Allianz is a great company and provides wonderful customer service. Having to cancel for medical reasons was easy and straightforward. Allianz does a very good job of keeping one apprised of the steps to follow, documents needed, and information as the claim goes through the steps. I highly recommend them.

After I submitted all necessary documentation to get reimbursement for flight cancellation I received my check in relatively good time. I only called the office twice, first was to tell the company I have canceled my flight and second to clarify any documents needed for reimbursement. Thank you. I hope the company continues to do right to its consumers because I have purchased another's flight insurance from them.

Everything looks to be great until you making a claim. My travel policy allowed me to spend up to $600 after 24 hours, which we spent around $475. After providing Allianz with all receipts and proof of delay from airliner, ended up getting $205 and I asked the reason no answer. Demanded to talk to a supervisor and the answer was there are no supervisor on site. Sent a email no answer. Bottom line STAY AWAY and save your money.

We were so pleased to have insurance when our flight in Europe was canceled and caused us to miss our flight in Boston. We were reimbursed without hassle. It took the sting out of such a frustrating situation.

I was skeptical about travel insurance thinking there were so many exclusions it wouldn't be worth it, especially since it was sold on American Airlines website. And good luck EVER getting a refund from AA! Our flight was delayed and we stayed in a hotel overnight. We were reimbursed within a two week time period.

I would not travel without this travel insurance. My husband fell ill and had to see the ship Doctor. We paid for everything upfront. When we returned we submitted all of the bills and received 100% of what we had to pay. I like having the peace of mind knowing if we had a more severe emergency he would be air lifted back to our city and state. I will never be without this insurance while we travel. We were very pleased and will continue to purchase this insurance. Better to be safe than sorry.

We had to cancel my ailing father's airline ticket to a family reunion this summer. We were already so sad he couldn't join us and was in failing health. Allianz was helpful, hassle-free and fast with refunding us his airline ticket and made one aspect of a difficult time, very easy. Thank you Allianz!

Your product says cancel for any reason, I changed my plans should be all you need not a huge pile of paperwork. I will not use your service ever again. In fairness you did pay eventually but only because my daughter had a car accident and I had to document this.

I have been buying the flight ticket online and there was something like a price described so I checked the box. After a year in the same date I got a SEPA transfer from Allianz Global Assistance booked for a travel insurance in the amount of 89 euro. Since I got surprised of this I called the company and they gave an e-mail address where I could send the cancellation of this "contract", but no refund. I write to this address and the email address was wrong. I thought however this is over so even if I find that address they probably won't refund me. Since the booking was in October I thought to play safe and send the cancellation letter in September, just in case.

Beware of this company. I purchased the flight insurance offered when buying my ticket and for $22. The insurance was through Allianz. I neglected to do research. For that little money it didn't seem like an issue. When I needed to use it the claiming process was ridiculous. For instance, I cancelled because of smoke in the Sierras and my doctors reluctance with my previous altitude sickness. I was planning to backpack on the JMT again. When I cancelled I needed to get a form from my doctor saying I'm dangerously sensitive to smoke and altitude.

It is not clear all the conditions of flight protection insurance through purchasing a flight with Priceline. It should outline the claims process more clearly or have ONE number to call and have the claim submitted verbally with a representative and not emailing claim forms and filling them out and having to scan them and email them back or fax them and have it take days and weeks. If someone has a legitimate reason they need to cancel the flight, Allianz should have some better process to validate the claim and refund the full cost immediately.

Allianz sold me an insurance through Expedia which was the top promoted link on Google for car rental. I was not offered any choice. I was simply asked do I want CDW with my hire car and I ticked to say yes. They issued insurance to me with a UK home address, UK phone number and .uk email address. They took the money. I drove for 6 days. When I claimed they claimed the insurance they offered me on Vancouver island in a tourist area close to the US border was solely for Canadian citizens! Currently $1443 + $103 out of pocket for a scuff to lower rear bumper visible only with flash photography. Absolute frauds.

I purchased travel insurance that was on the JetBlue website. I purchased it because sometimes my job or my husband's job causes a trip delay. My certificate of insurance with my policy number states I am covered for "Travel/Trip Delay". I had an emergency pop up and I changed our flights from early afternoon to evening. I believed I was covered for the $100.00 fee I paid to delay our trip. When I called to inquire about filing the claim I spoke with a gentleman who tried to talk around the fact that I wasn't covered because I didn't actually delay my trip! I feel as though I have been ripped off. I was told that there were pages of fine print and I explained I only received the certificate of insurance and it plainly states that I am covered for "trip delay". I believe that if I feel ripped off there must be others who feel the same. If so please post.

Absolutely nightmare experience with this travel insurance company. Had to cancel trip due to mother in law cancer turned for worse after purchasing trip and insurance... Claim for trip cancellation reimbursement was denied due to "mother in law cancer was diagnosed prior to purchasing insurance"... Yeah like 4 years before. The idea is: If you are considering buying travel insurance, make sure that your relatives were never sick before!!! Company refused to refund even policy premium even that "travel" in "travel policy" never took place! Avoid dealing with those jerks at ALL COST!!!

Purchased two way tickets from Expedia for a connection flight for two from Paris to Toulouse. Flight from Toronto to Paris was delayed greatly so ended up missing the Toulouse connection flight from Paris. Had to purchase brand new tickets for the connection flight since Air Canada and Air France are not in the same partnership company. Air Canada were so unhelpful with the situation and would not take any responsibility for the missed connection flight. Thankfully Allianz came through and refunded me the whole entire amount I had spent on the new tickets. I called them once over the phone and just sent in all the supporting documents and everything went easy peasy. All within 10 days! Was so impressed by their service. Will certainly use them again when I travel overseas!

Purchased trip through #expedia and #allianz. Spent 51.16 on trip cancellation policy. When I canceled trip, I had 200.00 left which I was told I need to open a claim to get the money from #allianz. Apparently the policy only covers unexpected illness, injury, or death. And it was my responsibility to have read the fine print in 10 days grace period that they gave. I get that they had the legal responsibilities covered, but since they didn't make any attempts to warn customers as a prudent person would with good faith, I am left feeling cheated. I feel that a mention of such things should have been written on the page I saw before last confirmation of transaction, not under a small section in multi-page fine print policy write-up. Though legal, I feel that they are being very sneaky in doing their business, and I am not impressed.

I had to cancel my airline trip due to medical reasons. When I called Allianz and explained, I told them I had a letter from my doctor stating this was due to her instructions. They told me that would not work. So they sent me 8 pages I had to fill out which included two I had to take to the doctor and her fill out after she had written a letter. Then I had to include the doctor's letter, a copy of proof that I had cancelled the trip. After waiting 10 days after I faxed it to them they did refund my full purchase price. This made me glad I had purchased the insurance. But I felt the letter should have been enough. I will purchase the insurance again for my peace of mind and hope that I will never have to use it again.

Received a check to today to resolve my problem.

My trip had to be cancelled due to an accident which prevented me from flying. Allianz Global Assistance responded to me request for refund of my trip promptly and courteously. I will not hesitate to insure with them for any flights I may book in the future.

I recently planned a trip and having a 90-year-old father and a husband who is a cancer patient I felt the need to protect my financial layout for the trip. Sure enough my father had to have surgery so we had to cancel our trip. Allianz returned our money with very little effort on our part. Will definitely utilize their services again if I need to.

So, the description says they will pay if you have to cancel your trip. Well, we had to cancel our trip or be fired from work. I submitted a claim, submitted the paperwork they requested and they denied my claim! I will NEVER purchase anything with Allianz Global Assistance again, I don't care if it is a TV or a trip! What a waste of money, time and energy!

Four weeks before a planned trip to Nashville with my parents, my Father ended up in the hospital, was diagnosed as terminally ill and needed to cancel all upcoming travel. The hepatologist gave us documentation supporting his diagnosis, including ICD codes and dates. This paperwork along with the hospital admissions paperwork was submitted to Allianz. Eight days later, they sent an email saying that they needed the Physician's Statement Form. I called Allianz and explained that the form submitted already had all of the information they were asking for, but I was told it needed to be on their letterhead.

Bought a trip insurance for my grandparents for a round-trip ticket from Honolulu to New York from the Hawaiian airlines website. Had to change the return date because grandfather needed his medications (he used them all up) and for oxygen requirements, but on the return flight back, grandfather had difficulty breathing and the airline had to make an emergency landing to another airport rather than the direct flight back home to Honolulu. They stopped over to Seattle and he was hospitalized.

I rarely purchase insurance to cover costs associated with unexpected travel issues, but I have done so for what I considered to be an expensive trip. I actually had to file a claim this time. The process went smoothly and I was quickly compensated for expenses. I will buy insurance from this company again in the future.

I purchased 7 airline tickets with insurance from Allianz, being told the trip would be 100% covered. I needed to cancel 3 (which was a possibility that's why I purchased the insurance) and they denied all 3 claims!! They do not send you the certification until after your ticket is purchased. The customer service is horrible and I just threw $850.00 out the window. I WILL NEVER PURCHASE FROM THEM AGAIN!! They are a scam and rip people off. Thank you Allianz!! Good job.

I am very displeased with my experience with Allianz. A flight of mine was cancelled by Air Traffic Control and I was forced to get a hotel for the night because it was the last flight out of the airport going to my destination. The airline couldn't cover the cost of the hotel & meals incurred due to the cancellation because it was cancelled by Air Traffic Control, so I called Allianz Customer Support that day and spoke with a man who reviewed my policy and told me that I would be covered up to $150/day for any hotel, meals, or transportation costs incurred by aforementioned flight cancellation. I made hotel and meal plans and took my flight the next day. Here I am a month later and Allianz has denied my claim for reimbursement and I am out over $100 even though I was assured by their staff member that my policy had adequate coverage. Don't trust anyone at Allianz.

I purchased a ticket for my niece who is a minor. The trip was delayed due to a death in the family. Before I changed the ticket I called Allianz Global to ensure that she would be refunded because we would have to travel to another country due to the death and would need to purchase another ticket to travel on later date. I was told that this is covered and that we would be refunded. I was never asked for specific dates and was advised to send in the form and supporting documents. I called again before changing the ticket to verify once again. We had to purchase a new ticket and traveled a week later. I was advised later that the change was not covered because the death was 2 days before the policy was purchased.

I purchased the insurance via Delta Airlines just in case my flight was cancelled. Due to no fault of my own my client had to cancel our meeting and reschedule it for the next month because of an in-house emergency so I had to cancel my flight due to this travel delay. When I reported the situation to Allianz they said I am not covered and denied my refund. If there is ANY possible loophole not to cover you.. they apparently will use it.

The fact remains it could have been solved by providing proper feedback timely about a claim but the way they solved it in the end definitely shows their commitment to service and I have to say, thank you for that. Changing to satisfied.

My business conference was canceled due to the Zika virus, and I thought, "oh good thing I purchased travel insurance". Well, I'll never do that again. This company gives you the impression that you are covered with things that happen outside of your control, but not really... unless you're dying. What infuriated me more is that they know that the majority of their customers are purchasing the travel insurance in case they need to cancel.

My daughter bought me travel insurance for a trip to Portland, Or. She did not tell me she had gotten travel insurance so when I got an email thanking me for buying travel insurance I replied that I did not buy any travel insurance. I walked next door and told my daughter about the email and she said they had bought insurance for me. I went back to the computer (maybe five minutes later) and apologized and said that my daughter had indeed bought me travel insurance and to ignore the first email. Never heard anything until a day ago when they sent me another email that the insurance had been cancelled. I called and was told that they can't reopen the policy and we would have to buy it again. I asked why if they read the first email so fast why didn't they read the second one sent a few minutes later. Their reply was a refund was being put on the card used. Beware. Try another company.

After trying to end up transferring a trip and ended up cancelling it I tried to look at getting a refund which is the only reason why I got travel insurance through Allianz. I wasn't aware that they have stipulations on reasons that you could cancel so I called in to get some clarity. The agent was immediately rude before I even began to try to explain the problem and the phone kept cutting out which didn't help the situation. Everything I asked was returned with a rude question and no help was ever provided.

This claim process was relatively painless. Because I needed to file two claims surrounding one incident, I needed to speak to representatives with Allianz via phone, and they were always polite and helpful. Thanks!

I spent weeks getting doctors at Mass General to fill out forms. My claimed was denied & I called Allianz Global for Explanation. I was told form filled out wrong. I re-submitted form & now can't get any response. Jet Blue understood my reason for cancelling and ended up giving credit for 80% +- of trip. Went back to Allianz Global for remainder. Allianz won't even respond. I could continue through their process, but they built process to take too much time. What a horrible company.

If there is any chance that someone in your family has a mental health issue, DO NOT expect to be reimbursed if you have to cancel travel plans because of an emergency due to that family member, whether they are traveling or not. Allianz travel policy states that they will reimburse you if: A family member who isn't traveling with you is seriously ill or injured. The injury, illness or medical condition must be considered life threatening, require hospitalization, or he or she must require your care.

I've purchased travel insurance for years with no thought to whom I purchased it from. This year I purchased a policy from Allianz and had the misfortune to need to make a claim. Allianz was very easy to deal with, paid the claim promptly and made the entire process seamless. I would recommend them to other travelers and will purchase from them in the future.

This is the first time I have ever had to file a claim for travel insurance and it has been the worst experience with this company. We went on a trip in July this year. Our flight was changed to an earlier one but we were never notified by the airlines. We were offered standby which we initially took but then realized that since we were going on a connecting charter trip out of the country the next morning and could not run the risk of missing the flight. We ended up purchasing 2 tickets that cost twice as much as the original flight and it was the last flight leaving the city that night. I filed a claim when I returned as there was no easy access to outgoing phones in the country we were in.

Smooth as silk. Helpful operator.

I was so happy that we purchased trip insurance through Allianz. There was a giant family trip that was booked a year and a half in advance. We went on an Alaskan cruise July 2016. This was the first time cruising with our children so we didn't know what to expect. We did not expect our oldest child to come down with the flu within the first few days in the boat. After seeing the doctor and having to pay a hefty copay onboard we were a bit sad. Allianz made getting our medical expenses refunded so easy and painless. I am thrilled at how simple and painless the process was. We got every cent back that we had to spend in medical fees on the ship. Very happy with them and would use them again.

Our connecting flight home was cancelled due to weather. We would able to book another flight that arrived at a different airport about 40 miles away. We had to rent a car to return home. Allianz reimbursed us the cost of the rental car. The rental cost was around $40 so I thought if I had to jump through a bunch of hoops to receive a refund I just wouldn't do it, but the reimbursement process was very simple. I filled out an on-line form and attached a copy of my receipt. Within a few days, I had a confirmation that my request was approved.

I experienced vertigo few hours prior to our return flight home on a recent trip to California and needed to change my daughter and my return flight twice. The airlines charged me $200 each for all 4 changes ($800). A few days later at home I contacted Allianz for $800 worth of refund. The guy on the phone took all my info and said they will work on it. A day later I receive a message that my refund check is in the works. Allianz worked quickly and efficiently on my situation. I am glad I had purchased flight insurance... Never had to use it on all prior trips.

We have purchased travel insurance before and had an injury occur and we received no refund. So needless to say, my hopes were not high. Ryne was going to attend a very physical challenge camp, but sprained his ankle prior. The healing was not happening as fast as needed, so the doctor said he should not go. I was not even going to submit a claim, as I figured it would be denied. I was pleasantly surprised that not only we were refunded, but they paperwork was easy! I will definitely use your insurance again.

I had to go out of town to attend a funeral and rented a car. I purchased the insurance offered from Allianz. I'm so thankful that I did. On the return drive, the windshield got damaged due to a rock thrown from the truck in front of me. I paid the rental company for the damages. I then filed a claim with the required documents and within a few days was notified that my claim was accepted and being processed. A few days later, I received a check reimbursing me for the damage that I paid to the rental company. Quick and easy. Highly recommend purchasing insurance from this company. I am a very satisfied customer. Thank you so much!

My husband and I had our flight from NC to NY cancelled and we were stuck for the night. We didn't want to purchase a flight with another airline still flying because we had already purchased the flight and couldn't get refunded. We had purchased flight insurance through Allianz and we are so thankful we did! We were able to pay for the extra expenses of another night's stay, more meals out, etc and be reimbursed by Allianz. I was a little concerned about how well it would work with getting reimbursed, but we kept all of our receipts, I scanned them in and uploaded them online. I received an email letting me know everything was uploaded and being reviewed. Approximately a week later a check came in the mail paying for all of the expenses we incurred. I appreciated the fact that it was easy, quick and reliable!

It was fast and easy once the site worked. They let you send an email due to the site would not let me upload the claim. They responded in a short time to my questions and the claim.

They were fair and refunded me due to my loss of job.

This was the first time I had ever bought travel insurance. Previously I thought it wouldn't be needed. However due to complications I had previously with flying to the wrong city this time around I got travel insurance. It was recommended to me by a family member and I am happy they did. I had an excellent experience with Allianz. I got a speedy reply to my concern via email and the company was very fair and understanding in giving me a refund due to my situation. Because of my positive experience I will always ensure to purchase trip insurance from now.

I really appreciate the speed and ease with which my claim was settled. Thank you!

I purchased your travel insurance for a trip to Maine that my daughter and I were taking. Our return flight was cancelled due to maintenance problems and we had to stay one extra night. When I returned I submitted a claim for the extra amount we had to pay for dinner and breakfast (we had been given a voucher by the airline for dinner, but it was not enough for two people eating at an airport hotel). I received my credit shortly after submitting the claim. Thank you so much.

Great experience, the instructions on what I needed to provide were simple and accurate. I provided the proper documentation and within a few days received my compensation for a rental car I needed when our flight was cancelled. Easiest insurance claim I ever filed.

Very unhappy with the reimbursement policy on air and hotel. We purchased round trip air from Paris to return home after my wife's medical emergency because it was less than to buy a one-way ticket which is just common sense. You only reimbursed for half which cost us a lot of money. Your policy clearly does not make any sense in this case. We had to spend 3 nights in hotels due to my wife's emergency in getting back home and since she was not in the hospital overnight you did not reimburse for any of them which is a very unfair way to handle the situation.

I travel a lot and have been using Allianz for many years now. I've not had an issue with them. It's easy to file a claim and submit receipts online and they process it fast!

I took out insurance for our European trip and one of my travelers became ill and could not go. Allianz was extremely helpful and it was so easy to submit a claim form and they returned the entire price of the airfare. It is definitely worth taking out insurance through them because you never know what could happen!! I recommend them highly.

I could not have been happier with my experience. After gathering and uploading the documentation for my claim, I waited about 1 week before being informed that a reimbursement check would be sent. THANK YOU!

I had to cancel a trip due to my husbands illness... I submitted the doctors info, and received a full refund promptly. As we are getting older, I will not book a trip without trip protection anymore.

I will not give Allianz even one star. I had to cancel a trip on SATA Airlines to the Azores from June 12th--June 30th because I found out that my daughter had to have spinal fusion surgery on June 22nd, right in the middle of my trip. I received a prompt refund from SATA on my incoming flight to Ponta Delgada because it was a business class ticket.

I purchased 300+ worth of concert tickets and bought their insurance since I was hearing rumors at work I might be getting a promotion so one naturally buys a protection for that amount of concert tickets. I ended up getting a bigger promotion than expected but required for me to relocate to a another area in the state. I called before even trying to file the claim and was told there would be no problem to just fill in a claim form and I would be getting my money back no problem. After 4-5 months of me having to make several calls and talk to 3 different managers and submitting numerous paperwork, my claim finally gets approved and get issued the refund checks.

I had to cancel my trip due to medical issues. They refunded my Plane fair quickly with very little paperwork required. I have already paid for insurance for my next trip.

I purchased the insurance as I was buying Delta tickets for a June 5, 2016, flight into Detroit. The insurance appeared to reimburse you for delays etc. Not only did we have to get off the plane after waiting on the tarmac, it was about another 9 hours before I could get booked on another Delta flight to Detroit. I had a couple of meals during the 9 hours and I paid cash. When Delta landed in Detroit we hit so hard that I had to get medical attention from the Fire Dept in Detroit Airport (who were wonderful by the way).

I am beyond disappointed that an airline like Delta would support a company like Allianz Global Assistance. I purchased travel insurance through them, had to cancel my trip due to a medical reason, I provided them all the documentation they needed (the amount of paperwork was beyond ridiculous) and two months later, my claim is still not resolved. I have written numerous emails and have called over 5 times. No one in that organization can give me a straight answer. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. It is a scam, they do NOT have your best interests in mind.

I purchased two $200+ concert tickets. I purchased insurance for them because that's a big number for concert tickets and anything could happen. Well something did happen. The day of the concert my best friend was murdered. Body found in a pond. She was suppose to go with me. In my devastation there was no way I'd be able to make it. Allianz states in its policy that if your companion dies you could get a refund. Well I submitted all required documents and still received an email that declined my claim request with no explanation. It has to be illegal for them to break their own policy. So disappointed.

I purchased a flight with insurance protection, for the first time, that read it would provide 100% refund should anything happen and I need to cancel. Turns out, I needed to cancel the flight. I call the airline and they cancel the flight with no hesitation, but prior to I ask them will I receive a full refund since I purchased the insurance and the rep stated I would but I needed to call Allianz and cancel the policy since that is where the protection was purchased. He then provided the number for me to call.

I was so pleased with the process & response time. Both were quick & painless. I submitted my information electronically & had a response & check within days. Thank you Allianz!

I am self employed contractor and I had a three day business trip two weeks after the birth of my child. I contacted them via their 1800 Number before I bought the travel insurance and asked if there were complications would it be covered. My wife went 8 days past her due date and there were some complications. She couldn't walk or take care of the baby. The doctor told me that I need to take care of her and stay back if I could. I told her no problem I bought travel insurance. I filed my claim and it was denied on the grounds that there wasn't enough detail. I tracked down the doctor once she got back from vacation and had her provide the details. She literally wrote on it, "For the first week requiring ** to be home." Claim denied a second time.

Cancelled flight due to hospitalization. Notified the company and received a check refund promptly. Instructions were well written. Phone representatives were helpful and professional. Definitely would purchase again and would recommend it to my friends and family. Thank you.

We went to Argentina using American Airlines. Upon returning the local staff of AA did not let me into my returning flight with allegations about my documents were not in order. I was forced to stay in Buenos Aires, Argentina for several extra days up to the moment that the American Embassy placed a stamp in my passport confirming that my documents were OK to fly. I submitted my flight interruption with this company with the hotel expenses only (no cabs, food, anything else). This company declined my claim. First time claiming after years using and I was denied. I did not choose to stay longer and my documents were OK. I do not trust this company anymore.

Fell down, ambulance came, put a bandage on my bloody nose.

Unfortunately I had a mishap (fractured ankle) and was unable to follow through with my Vegas plans but thankfully I purchased the travel insurance (for less than $20!). Easy online process, submitted a couple of forms and the check for the cancelled flight arrived within days! Seriously, that easy!