Allianz Global Assistance Reviews

I had to cancel a flight for my son due to a very serious accident that left him unable to travel. Alaska airlines kindly reminded me I had bought insurance and I filed a claim. The claim was paid within a week. I used to never buy travel insurance but do quite regularly now as travel just seems so much more complicated. I am very happy with the service we received.

I purchased insurance when booking my airline ticket for a recent trip. Unfortunately, we had an illness in the family while I was away. I needed to return a day early due to this situation that resulted in a major surgery for my family member. I reached out to Allianz regarding my travel insurance. I was extremely satisfied with the initial phone call along with filling out the forms required for travel reimbursement. The customer service representative was very helpful and the paperwork, which I was dreading, was user friendly and easy to perform. The whole experience, from start to finish, was a positive experience. I would not hesitate to purchase travel insurance in future travels. Thank you!

I kicked around ideal of not buying insurance for a couple days before I scheduled my flight. This is my first time buying travel insurance but a co-worker talked me into buying it after she had a trip go bad. Buying travel insurance was the best thing I could ever done. As I watched other passengers grow upset because our flight was canceled, some had to spend the night in the airport because they could not afford a hotel, I though frustrated could relax because I was covered. Allianz made it easy. They sent all the paperwork to my email that I needed to fill out. All I had to do was email my receipts to them and everything was taken care of.

Allianz processed my claim for delayed travel quickly and reimbursed my expenses in a timely manner. I was afraid the claim might be denied because I lost the rental car receipt, but they took my credit card statement as a substitute for the receipt.

Had an issue with an upcoming trip. Agents made everything (trip cancellation) simple and quick, and put all of my concerns to rest. Answered calls and received documents in a timely manner. Hannah took an interest in the claim and put me at ease and took care of everything within a very short time.

I purchased your insurance for my Delta flight which ended up delayed for ten hours. Filing the claim was easy and payment was fast. I always purchase the insurance. This is the first time I have had to use it, so I am so glad the process was easy. Thank you.

The service was very easy to use. We had no issues with it and they were very prompt. The website was very straightforward as well. I have not been a fan of insurance for airlines, which are already overpriced, but this may change the way I look at it. Thank you.

My travelling companion was terminated from her job during the travel Insurance Policy. We provided and uploaded all necessary documents. Within 5-10 days a claims examiner reviewed our case. We were notified that the money will be in our account within 3-5 business days. Allianz Travel Insurance was punctual in executing my claim.

This is my first time actually using a travel policy since I was not aware of this type of coverage (Required to Work) in the past. The entire process was very professional and friendly. A++ service from beginning to end.

I contacted Allianz because I needed to change the date of my arrival. The help desk was just that - helpful and I received my check within the time frame cited. I am very happy with my experience with Allianz and will use them again and recommend them to others.

We were most pleased with the quick and easy reimbursement received from Allianz for medical bills incurred during our recent vacation. In particular, the fact that all bills and receipts were in Japanese! There were no questions asked and the form was easy to complete.

The person I spoke with on the phone was very friendly and incredibly helpful as I worked to file my claim. The process was easy and the refund was make quickly. Overall, my experience was very easy, made my flight cancellation less of a burden, and I would definitely recommend it to a friend.

I am satisfied what the insurance covered. Even though I had to take a taxi because of the delayed flight, the insurance covered that payment. I am glad that I registered the travel delay insurance. Thanks.

I purchased travel insurance with Allianz Global after using points to buy my airline ticket. I thought if I didn't have to pay for the ticket, I might as well go ahead and purchase the travel insurance just in case something happens. A few weeks after my purchase, I was diagnosed with cancer and, of course, unable to travel. I had to pay the airline to get my points reinstated, but I was able to submit my receipt with a Physician's Statement for full reimbursement for what I had to pay to get the points reinstated. The check arrived within a few days of my submission. So glad I purchased the travel insurance and Allianz Global made the reimbursement procedure so easy.

With my ever changing family and work situation. Investing in this policy has been well worth it. As stated when I submitted the claim, it took about a week to process, make a decision, and receive my claim. I will always get the insurance!

We are completely satisfied with both the process of filing a claim, which was easy to file online, and of the prompt response we got. We received the check today. We would certainly use your services again and recommend that others use it. Thank you.

We had a medical emergency occur which made it impossible to travel. Fortunately we had insurance with Allianz. We contacted them and the person explained how to process the claim and the documents needed. He told us that it could take at least 10 business day for a response. We received a check for the full amount in one week. The folks at Allianz were very courteous and prompt in contacting us. Thank you!

The claim process was straightforward and it was processed quickly and accurately to reimburse me for my overnight expenses caused by a flight cancellation. This positive experience will make me more likely to purchase travel protection with any future airline ticket purchases.

I have used Allianz twice to recover ticket price for inability to travel for medical reasons. I was refunded my ticket price within a week for a hotel and a cruise. I am very satisfied with their service and would recommend them to anyone.

We had a medical claim while on a cruise ship for around $90.00. We filed out the claim form 3 days after returning from our trip. The claim form was easy to fill out and we faxed it into Allianz and received our check 4 days after submitting the claim. Really impressive. I will not hesitate to use Allianz in the future for travel related activities.

I was in a terrible accident which prevented me from being able to take a cross country flight. I was so glad I bought the insurance from Allianz. I received most of the $1,000 I spent on the ticket as a refund. Thank you!

I have purchased flight insurance before but never had to use it. This time a snow storm caused cancellation of my flight for 3 days. When I called I figured there would be some reason that I wasn't eligible for reimbursement of additional expenses. Not so. I was told what I needed to submit and how. The check was sent very quickly. I will definitely use Allianz again.

I contacted Allianz to submit some claims. A few doctor visits and a small surgery on my foot due to a bug bite. Total claim in Canadian dollars 300. When I first contacted them they called me a dozen times to talk about the same things. They then email me a bunch of times to chat about the same things and finally I get an email apparently with my claim forms. Well, they sent 1 out of the 4, so I email them again. I finally get all my forms, but no indication what form was for what claim. So again, I start emailing them to find out what claim number is for what claim.

This was the first time that we had to cancel a trip but due to a medical condition we had to on the day we were to leave. The claims process is a little intimidating because you don't want to make a mistake and not get a refund. Well all that is really need is the proper paperwork, fill out the forms completely and send them in. We did get an email confirmation they received our claim, then an email saying our claim was approved as submitted. Thanks for doing a great job and we will recommend to all our friends.

My getaway weekend was canceled because of the blizzard in March. Luckily, I had purchased Allianz travel insurance. The process of filing my claim and receiving the claim check was easy and efficient. I am very satisfied with my Allianz experience. Thank you.

Filing a claim was made very easy and simple for our particular needs. Employees were kind and helpful over the phone when I began the process. My wife and I purchase travel insurance each time for international traveling hoping never to use it, however this time was a comfort when we did. Thank you for the quick reimbursement for our medical losses.

Easy online features. Recently had to make a claim for the first time and was highly impressed with the ease of it. Payment was quick as well. I didn't have to chase them and I appreciate them handling it so quickly. It's nice to know that if you have their services that they are honest.

Allianz was responsive and timely with my claim. I only had to scan receipts of expenditures on medical bills for the sprain. I had called while on vacation out of the country after my sprain happened and I followed their instructions and kept receipts. Thank you.

They were very prompt with this reimbursement, but they have never mailed the reimbursement for policy number **. If they would simply mail the other reimbursement, I would otherwise have nothing but positive things to say about them. I hope that they get this message.

I got the policy because I was planning so far in advance and sure enough we changed our plans. Great that I got the change fee back, coming out ahead even with the cost of the policy. Thank you for your assistance with a minimum of fuss.

I had to file a claim after I came back from my trip and it was very simple. I did the claim on my phone and Allianz came back with a quick response time. I would definitely recommend anyone who travel overseas to get travel insurance from Allianz.

We received great response from Allianz in regards to our lost & damaged luggage. They were very receptive and prompt and we received compensation. We definitely would recommend this company to friends & we will be a repeat customers in the future. Thanks.

My son Nathan ** was scheduled to fly from WPI airport to DFW airport on Tuesday, March 21, but had to cancel due to an emergency medical treatment. All the required paperwork was completed and forwarded to Allianz Global Assistance. I received a notice that the claim had been approved. I am satisfied that this procedure was effective and in a timely manner.

Did not get entire payment. I put in a claim for $338 and got a check for $100. I never sent anything that said "$100" and now I am waiting for the balance. I called up and they told me to fill out the papers they would send. I did and they sent a check for $100.

Our flights home were delayed due to winter storm Stella. Having the flight insurance sure came in handy for the trip delay. Filing the claims was simple and the check came faster than I was expecting. You never know what may happen when traveling so I'm glad I was prepared with the insurance.

Can't say enough about how easy it is to file a claim and very pleased with speed of processing the claim and issuing a check. Person I spoke to was very friendly and clearly explained requirements for filing a claim form.

I was impressed with the web screens and detailed instructions! Fast reimburse time! Love your service, my family purchases all the time. Very reasonable prices based on the fare price, thanks so much for having the ability to submit the forms by fax and online. Both modes are very important for me.

Paying extra is really worth the price, especially when a family emergency or medical condition occurs. The process to make a claim is easy & then the checks in the mail. I'll purchase travel insurance every time I make a reservation.

This was excellent customer service. I had work conflicts and I was able to rearrange my flights in order to meet my needs which is very helpful in the business world. Thank you for your continued efforts in customer service.

Allianz was very easy to work with and responded in a fast way. They did not give me a hassle on the issues at hand with travel. I would recommend them to all my traveling friends. I will definitely use them whenever I travel. Now planning next trip with the security of them behind me.

I was seen by the ship doctor for a case of Bronchitis and it was nice to know that I had purchased insurance through Allianz. When I returned I simply called to make the claim and had full payment within 10 days. I'm very pleased with the service I received and will purchase trip insurance through Allianz the next time we travel.

Trip change fee reimbursement: I was forced to change my flight itinerary after an unforeseen change in the wedding I was attending. Allianz was very expedient and fair in honoring the policy I have with them. I was skeptical about flight insurance but my experience with Allianz has made me believe it is worth the investment.

They delivered on promises in policy. Payment of the medical expense was quick and easy. I always buy insurance when I travel. The cost is acceptable and it provides some security if you have to cancel or get hurt on the trip. I will continue to use the service.

This was the first time that I have bought travel insurance and I was so happy that I did. The process for filing a claim with Allianz was extremely easy. They also processed the claim very quickly. I am very happy with this company and will buy insurance from them in the future, but hopefully won't need their services.

I had luggage damage and Alliance settled the claim quickly. Although I had to first submit claim to airline, when they rejected the claim Allianz stepped in and settled the claim to my satisfaction. Having insurance during the trip gave me confidence also.

You guys really made getting my claim during the storm easy. I enjoyed using the online format, it made getting my money back easy because I wasn't waiting on the phone like I was with the airline for hours. Thanks for your help!

I bought insurance on a ticket for a sporting event. I got sick and had 102.5, a sore throat and a nasty cough. The man at Allianz customer service was SO RUDE, didn't have any sympathy, and told me I would likely lose the money. I went to the event anyway, so I wouldn't lose the money (which the man told me to do) and I'm sure I infected everyone around me. This company is such a load of crap.

Bought flight insurance for my daughter's trip home for Christmas. Bought it because she was interviewing for a new job in another town and might need to change her plans. She got the new job but Allianz didn't pay for the missed flights. She had to start at a new hospital on December 19 because they needed staff over the holidays. You'd think that Allianz would honor that after reading that she works at a Cancer hospital. Seems that the fine print is you have to work for your former employer for 3 years and be fired to get a reimbursement. They've made the terms so specific that there was no point in buying the insurance. Should have donated the money to a charity rather than paying this greedy insurance company.

We missed our connecting flight and had a 7 hour wait for the next flight home. Because we had travel insurance through Allianz our expenses, while waiting, were covered. Our claim was processed with courtesy and speed. We will use Allianz on all future trips.

With climate change + all the problems with the airlines these days I will continue to take out travel insurance with Allianz most trips. They made it very easy to send in my receipts + I received my reimbursement very quickly. Thank you Allianz.

I have a contract with Allianz that clearly states that it covers all rental car physical damage. After filing a claim about damage to the rental car, Allianz stated that they do not provide coverage for cleaning or replacement of parts due to stains and/or smells. I reviewed my contract carefully and I noticed that it does not apply to my coverage/contract and my situation, and it is not part of my contract exclusions, listed under “Part III. EXCLUSIONS” of my contract. In “Part II. Description of Insurance Coverage”, of my contract, it clearly states: The Policy provides coverage for the following situations:

My daughter missed her flight due to a blizzard and the highways being closed by Dept. of Transportation. Called Allianz, they told me that since Delta did not cancel the flight, we were out of luck. What the heck, if the airline cancels, you get your money back anyway. How is this insurance, it's just a scam for something that would have happened without the insurance anyway. Please do not purchase this scam insurance.

Our first flight of a 2 leg international flight was delayed causing us to miss the only connection for 24 hours. We arrived a whole day late to our destination and had to pay for the previous day's room. Yet, when we filed what we thought was a simple claim, Allianz denied it saying we weren't interrupted. We are disappointed that they aren't backing their "trip interruption" pitch. It feels like a bait & switch or misrepresentation at the minimum. When I called I was sent to 2 people who, while nice, just re-read the denial statement and said I can file an appeal. It sounds like others who reviewed were able to get their claims paid right away. Why do we have to jump through hoops to prove this? Just because they are partnered with your airline doesn't mean they are reliable.

I've used Allianz for years and it is great for peace of mind. The rates are reasonable, and customer service was easy available if I had any questions. The claims process was so seamless, and I received an answer very quickly. I will use them again in the future for sure.

Very easy to file a claim. While still away from home on vacation, I was able to file a claim totally online. Although, I did have a question and needed to speak with an agent. The wait time on the phone was minimal and the agent was pleasant to speak with. My check was mailed out within a week of filing a claim and was waiting for me when I returned from my trip.

Allianz was wonderful to deal with regarding an interruption with our flight. The online filing of a claim is very easy and you can track your claim online throughout the process. I will definitely use Allianz again to safeguard a trip.

Your customer services listen to me very carefully and have detail explanation. The people answer questions voice very friendly even though I request repeating or speak slowly... It is very good insurance company. Your settle time is reasonable and very convenient by checking online for claim status.

My husband had to have an emergency surgery. His airfare was refunded and my fee for reinstating air points was also reimbursed. I did have a problem before with a pre-existing clause, so I have learned to pay attention to exclusions. I think if you purchase insurance when you book your trip there aren't as many problems.

For unplanned reasons, I had to cancel a trip for which I purchased your insurance. Submitting a claim was simple, your acknowledgment was almost immediate and the resolution of the claim was handled in accordance with the timeline you established. This was excellent customer service!

I purchased travel insurance from the JetBlue site when purchasing my ticket. Travel plans changed like they sometimes do. I canceled my trip plans with the airline then filled out the claim forms. Within a couple of days I received notification that I was covered and the check would be mailed out the following week. I received the check promptly, thank you.

I had to cancel my trip because I am a police officer in Tulsa Oklahoma and they needed me to work. Claim #**. I was refunded on my return flight which was awesome. Claim #** not refunded on the outbound flight. I feel like I should get refunded the whole flight due to my situation and why would you refund the return and not the outbound. I know you will not refund the rest of the money but I feel like you should be made aware of this. Thank you.

So thankful I bought this policy!!! Mother was supposed to fly from Dallas to Seattle but got a major respiratory infection and was unable to fly. This policy kicked in and paid 100% of the out-of-pocket costs on mother's cancelled ticket. Making the claim was extremely easy. We filled out an online form, snapped a photo of the letter from her doctor with my phone and submitted the claim in five minutes. We received the refund within a couple of days direct to her bank account.

We had never purchased travel insurance but with our son's busy work schedule we wanted to be protected. Sure enough, his trip needed to be changed! It was super easy to file a claim. We had our travel refund in our bank account in less than 48 hours. So happy we decided to get travel insurance!

Fast claim. Excellent service. Will use again! I had to cancel a flight due to court case. I called and filed the claim online and I got my money in about 5 days. I thought I was going to be a long process but everything went ok. If I ever need travel insurance I will use them again.

Our luggage was lost by the airline on a recent trip. I immediately emailed Allianz to verify our coverage but didn't receive any response despite it saying we'd hear back within 24 hours. (We did hear back a week later.) In the meantime I checked our policy and proceeded to buy clothing for my two children. When I submitted receipts, it was denied saying that I don't have that coverage. Although the policy clearly states I bought "baggage coverage" and the policy states that this includes "lost, stolen, delayed or damaged," they maintain that I don't have baggage delay coverage. Nowhere in the policy is this stated as a exclusion. Neither of the reps was able to clearly point out where in the policy it is excluded.

Allianz has continued to change, add, request, apologize, suggest, etc., but we never get closer to having our documentation arranged to their liking. This has been going on for 2 1/2 months now. If they are trying to frustrate me until I go away with my claim I think it is working.

If you want stressful process of claim and wrong info from customer service then you get from them. You will ask them if valid then they will ask you so many documents. In the end will tell you unable to process. Waste of money and your time. They are the worst travel insurance. Dont get any insurance from them please.

This was my first time purchasing travel insurance and will never buy a ticket without it again. My flight was delayed for over 18 hrs. The claim was easy to file and I received my check in less than a week.

I'm pleased with the simplicity and quick response to my claim for a cancelled JetBlue flight on March 1, 2017. I first spoke with a agent who helped me and directed how to file using the website and I was surprised how quickly I received the check in the mail covering my loss. I will make sure I chose Allianz in the future.

My trip was interrupted when high winds caused my flight to be cancelled. Allianz took my call, told me my options and saved me from having to sleep in the airport terminal. They also quickly paid my claim. I will continue to use Allianz and recommend them to you.

We were delayed for 20 hours on a domestic flight. Although I could not get a live person on the phone, I was able to easily submit a claim on the website. I received rapid approval and reimbursement. I would recommend purchasing again.

Very fast reimbursement for a unfortunate delay that caused us to stay overseas. Highly recommended. We were reimbursed for lodging, transportation, and dining. Able to submit claim on internet. Filled out a few short questions. Submitted our proof for reimbursement and within 2 weeks I received a check.

Our flight returning from Orlando, FL to Philadelphia and then Harrisburg, PA was cancelled by the airline. I wasn't sure what to expect from our trip insurance, but was pleasantly surprised. I called the customer service number while we were at the airport and was told to keep receipts for our meals, lodging and local transportation, and the forms for reimbursement could be completed online or by mail when we returned. I scanned our receipts and submitted everything online. We received a check for the entire amount in less than 2 weeks. I am completely impressed, and will make sure to use this insurance for our trips in the future, although hopefully we won't need to use it!

I had a trip delay and filed a claim immediately after my trip, filling out the form and attaching the required receipts. I received a prompt response that my claim would be reviewed and shortly afterwards, I received notification that my check was on the way! Easy to file and great service.

I provided this company with everything they requested via email or on their website for my claim about travel delay. The policy I purchased, included coverage for travel delay. My claim was denied due to "this is a named perils travel insurance program, which means it covers only the specific situations, events, and losses included in this document, and only under the conditions we describe." The documents I turned in with my claim provided information that I was delayed for more than six hours. Due to this delay, I miss being with my aunt during her surgery. When I called Allianz several times prior to them making a decision, they were saying that I was missing some documents. On two occasions after I submitted the required documents, I had to submit them again.

I filed a claim with Allianz after I needed to change my departure flight to a later date due to military reasons. I was charged $200.00 to change my flight but I claimed that fee with Allianz and received every penny back. It was such a simple and user friendly process and made the stress of changing my flight so much easier. Thank you so much for your wonderful customer service.

I called seeking assistance regarding damage claim payment due. The persons that provided the assistance deserve much more than the standard five stars. All were incredibly professional and well-mannered as well as patient. They are very well-informed and did not hesitate when responding to my inquiries. The party seeking redress was incredibly rude and ill-mannered, as well as threatening. Absolutely no idea how to recover damages! So when I encountered your staff and its attitude, I was greatly relieved. And grateful!

Service and automated system was excellent and very easy to use. I will purchase trip insurance through Allianz every time I travel in the future. The refund process was seamless. I just went into the online system, put in my info and reason for cancellation. Not even 2 days went by when I was told everything was processed.

Placed a claim due to medical reasons and got a confirmation on payment. However after a dozen emails and 3 overseas calls costing me 10€ each, still no bank wire transfer. Horrible experience with Allianz. Promises promises...

There is never an easy process with this company. Check is made payable to the wrong person. Despite all of the detailed notes that I submitted with my claim, the final check still was incorrect. Horrible! I am always on hold for at least 15 minutes. Horrible! Is this company located in the United States?

In or about July 25, 2016 I purchased an online cruise policy from Allianz. On their internet site, I entered the information regarding age(s) for my wife (travel companion) and myself. The policy was purchased for subsequent travel/cruise. Unfortunately, due to medical reasons I needed to cancel our plans. I submitted requested forms (medical, paid invoices) and uploaded them on their internet page. Once Allianz paid for the loss, they only paid for the insured (myself). Allianz stated that I only covered myself when purchasing the policy. I attempted to explain that obviously my spouse is my travel companion and that the cost of the cabin would have been the same if I purchased the cabin (Royal Caribbean) for just one passenger.

Very easy to deal with and no out of pocket for me. Good follow through, responds very quickly. I am glad that I bought travel insurance and recommend it to everyone. It's a must! I have not had any problems getting things taken care of. Everyone has been very nice to communicate with.

It was so easy to file a claim by just following the instructions on the website. I wrote a brief description of the incident and submitted the supporting documents. The claim was approved after less than a week and the check arrived a week after the approval. Speedy process. Hassle free service.

I thought the way the company handled the refund was very professional and timely. Although this was my first time using the service and was not clear about the fact that unless you stayed at a hotel, went to a restaurant or needed transportation you would get nothing. I originally thought it would cover the flight cost or something towards it. I think that needs to be more clear when people purchase it.

I contacted your company when I got home with a claim. Our flight was cancelled with El Al and we were put on another carrier. We had to stay overnight in the hotel. I sent in the receipts with an explanation and I received a check within a week. I was blown away! I would recommend your company to everyone. Thank you so much.

Great service! I received my refund very quickly, and it was very easy to fill out the forms needed to submit my claim. I got all of the pertinent information about my claim on the phone when I called. Thank you.

I placed a claim for my flight being delayed on my inbound flight. However, on my outbound flight, my flight was canceled and I wasn't able to place a claim for this trip interruption. I attempted multiple times to place a claim online, however the system continued to tell me that this policy number was used and no longer valid. I called Allianz and after waiting for 36 mins to speak to a representative, I hung up. I emailed Allianz three different times to get assistance on how to file a claim and I never got a call or email back. This is extremely frustrating in attempting to get hold of a customer service representative after multiple attempts.

I unfortunately had my flight cancelled due to a snowstorm and was rerouted 2 days later from NY to Chicago with an overnight stay and then to continue my flight the next morning to Houston and then to Acapulco. I submitted a claim for the hotel room with the receipt. I submitted the claim online and received the check in 1 week. Best service ever. They kept me informed by email of my status.

I had to cancel a flight for my family within a week of the trip and I submitted all of my insurance forms online with Allianz and received a response within a week and my insurance refund shortly thereafter. Very simple process and satisfactory experience.

Outstanding service. I have had to file a claim twice and each time Allianz has taken excellent care of me and made good on their promised services. I am a military service member and travel is not always guaranteed, so having Allianz to back me up gives me a sense of security with buying tickets and travelling. Thanks!

Thank you for your speedy attention to my case. I am grateful to have received my reimbursement for the travel related delay expenses so quickly. I had never bought trip insurance before, but I am so glad that I did this time. Two days of delays was an incredible, unprecedented event in my years of travel, and your insurance made it far less stressful. I will buy again and recommend you to others.

The claims process was very easy and the check they sent for the covered losses arrived in a week. If I had known how easy it was, I would have gotten insurance on all of my trips. Certainly much better than getting screwed by the airlines.

Our flight was cancelled due to weather and we incurred the cost of 2 meals, a taxi ride and hotel. When we got home from our trip I submitted the receipts online and within a week or so had a check. Very impressed and from now on, especially for winter travel, I will purchase travel insurance through Allianz.

I received my policy today. Was not easy.

I had never used trip protection before and didn't quite know how it worked or would it work. I made my claim not knowing the outcome, however the process was smooth and easy. Allianz accepted my claim and I was reimbursed for actually cost.

Getting my refund was very easy to do. I was impressed that I could upload documentation online. I found that the refund came relative fast as well. I am not sure what you could do differently to make this any easier.

I reserved a rental car for pickup in Miami for one day. We decided to just add the collision insurance since it was only advertised at 9 dollars a day. When I completed the reservation the cost for the insurance was $18. That $9 a day is a big lie and the true cost should be mentioned upfront. It's not the money but the principle here. I will be canceling this.

I put in for claim because I cancelled on an airline ticket. They sent me tons and tons of paperwork which I filled out. Getting laid off was one of the requirements for getting reimbursed but when it came time for them to pay me, they denied the claim stating that in order to qualify under their lay off clause, I have to have been with my job for at least three years. I HAVE NEVER EVEN HELD A JOB FOR THREE YEARS... PERIOD!!!

Our flight was canceled due to winter weather, had to drive 600 miles to SF to get out or miss our Hawaiian vacation. They paid back my fuel, meals, hotel, and rental car 100% within 2 weeks. I will use Allianz from now on for every trip.

The customer service listen and very nice. The turnaround time for my refund check was fast! I will use this service again in the future. The process talking with agent was very good and they walk me through the process. Very good staff. Thank you!!!

My wife came down with a bronchial problem and was treated by the ship's doctor. I submitted the statement and the insurance reimbursed me in full. I am very satisfied with the speed and accuracy of the insurance. I plan to use Allianz insurance in the future.

I have received the consideration payment. This issue has been resolved. Thank you!

We had to cancel a trip due to our son having issues with his diabetes. It was not for a lot of money ($150) since we had used points for airfare, but they denied our claim as being for a "pre-existing condition" that we should have known would cause issues. This seems pretty bogus to me. We had no way of knowing his diabetes would get out of control. I guess this means that if you have ANY type of chronic condition it is not worth it to buy their travel insurance since they won't cover an issue that is in any way linked to a pre-existing condition. I wish I had known that before I paid for the travel insurance! Never again!

Like most men of a certain age, my husband had a slightly elevated PSA level which results in most physicians taking "a wait and watch position" as a majority of men will die of other causes long before prostate cancer would kill them. I purchased travel insurance in case something happened where we would not be able to take our trip to Spain to celebrate our 26 wedding anniversary. After I purchased our airplane tickets on United my husband's PSA level suddenly spiked and he had a biopsy that revealed he should have immediate radiation treatment for 8 weeks.

Allianz Travel Insurance Company is a Fraud. I purchased their travel insurance and missed my flight due to a delay in the connecting flight. I submitted my receipts for purchasing another flight ticket and documentation for missing my first flight. Still they denied my claim. If it was possible to give them a zero star, I will do it. What a ripoff. Very DISSATISFIED customer.

Waste of $10.00; Erik whom would not give his last name and claims he is a supervisor, is both rude, and a scam artist. My father is on HOSPICE and they will not allow me to cancel my reservation with Hotwire where I paid for trip insurance because it's not my medical issue. How rude and disheartening at a time like this after all of the times I paid for their useless insurance and never used it. Save your money people. This is a fraudulent insurance. Already spoke to my credit card and I am disputing this so I will be getting my money back.

They simply suck. Don't use them! I won't use them ever again. Bought two tickets to the Formula 1 event and later my friend had to travel to Florida and couldn't attend. Submitted claim and they get all "difficult" about the claim and submitting proof and whatnot. Terrible service. Lost the money of one of the tickets. This is not worth the money, period.

My experience with Allianz Global Assistance was horrible. After going back and forth with them for months, they would not honor my travel insurance claim because of a so called pre existing condition. Insurance companies will take your money quickly but find excuses when it is time to pay up. I will never buy insurance from them again!

I purchased an annual Allianz policy even though I never usually have health issues but, just in case I did. We were on a cruise a few weeks ago and 3 days into the cruise, my chest became congested so much I needed to seek medical intervention on board. I knew it would be expensive but hoped Allianz would cover it. My concern was "if" there was fine print. There was not and within 2 weeks, received a check for my medical expenses. I now shout the praises of Allianz.

I filed a claim after a difficult accident that was not my fault. This was in June 2015 and as of February 2017 Allianz STILL has not paid the amount due to my medical providers. As a result, this has hit my credit rating with no word from Allianz about the delay.

We recently had a life-threatening medical emergency during a flight and landed in a place unknown to us, abroad. Allianz was there for us all the way. They stepped in, and took over all the arrangements with the local medical staff. We had an immediate refund of a deposit of $2000 we had been asked to make to the foreign hospital, and Allianz staff supported us in non-medical ways as well. They called in the evening, they called to see if they could help in any way, they approached us with support -- we did not have to call or nag them for anything. Various staff members stuck with us until we arrived back at home, many miles and several days later. I have never seen an insurance company be so willing to help, and every single staff member was kind and friendly. At a time when I needed to be able to trust strangers, I was most appreciative of their support and placed my trust in their competent hands. They really took care of us!

I have had other trip insurance before and realized how much documentation is required. My husband downloaded the claim forms and I sent everything required by mail. I added extra sheets of paper as there needed to be more written than on small writing areas on the forms. Physician information is very important. My primary doctor, cardiologist, and cardiac surgeon were all contacted by me. I was sent an email saying I was to get a check for the covered amount. It came promptly after forms were all received.

We purchased the Insurance policy for our emergency trip to Panama. My Mother-in-law was admitted to the hospital and diagnosed with Stage 4 cancer. Within 4 weeks her condition deteriorate quickly & pass away during the Christmas/New Year weeks. We change our flights twice due to holiday schedule & funeral arrangement. The Customer Services was outstanding & done in a timely manner. I would highly recommend the Insurance policy, it gave us peace of mind.

I have had two experiences with Allianz Global and I must say both were favorable. The company helped me when I had unfortunate circumstances occur; whereby Trip Interruption and Trip Cancellation were handled without flaw. I was reimbursed both times in a timely manner after the required paperwork was submitted and with complete consideration of my personal problems. This insurance company actually lives up to its promise.

After I canceled the rental car I had ordered due to hidden charges, I attempted to cancel the car rental insurance I had prepaid. Allianz informed me I had to go through the booking agent to cancel. The booking agent informed me I had to go through Allianz. I emailed Allianz requesting a refund with no response. I have had to go through my credit card to attempt to get a refund. I would advise going elsewhere for rental car insurance.

I could not be happier with Allianz. I filed my online claim, including the necessary medical forms, on 01/24/2017. It was approved on 02/07/2017. I received my full refund check in the mail on 02/11/2017. I was able to check the status of my claim online whenever I wanted as well. I was very impressed.

I had a very positive experience with Allianz. Our flight home was delayed because the airport was closed, and we were stuck for three nights. The representative was very helpful in opening our claim, and in linking all 4 claims together. They were clear in what documentation I needed to submit, and within 3 weeks I had checks to cover those hotel bills. Well worth what I paid for the insurance.

Purchased Allianz Travel Insurance through AAA for trip to Australia... 10th day into trip, fell and broke foot! Allianz paid hospital bill, upgraded my flight home on Qantas to business class because had to keep foot up horizontally. Allianz took all my phone calls quickly, called me back promptly; the nicest people EVERRR! This company seems to be the best in the business, and their employees are so very polite and helpful. I even wrote a cover letter for the claim, naming every person who assisted me! Grateful beyond words! Will always use Allianz!

I never travel without Allianz insurance. I look at its value vs its cost and it has proven to be a cost effective purchase. Over my years of travel I have had to submit several claims. They have been handled efficiently, quickly and without hassle. As I have said, the peace of mind is worth every penny.

I had booked a flight to Anchorage Alaska for me, my mom and my sister. I purchased travel insurance for all three of us. Less than a month after purchasing the tickets, my mom got sick. I had hope she would feel better soon and could still make the trip. In the meantime, my sister became very ill. I had to cancel the trip for all of us. There was a lot of paperwork involved but I received a full refund for our plane tickets. They processed my claim quickly. Thank you!!

I purchased Allianz because I was concerned my United flight would be cancelled due to the weather. The United flight was not cancelled, but my outgoing flight from another airline was. I had to cancel my United flight as a result. I submitted my claim and was a little wary that I would not receive a refund. However Allianz refunded my claim in a prompt manner. I plan to use Allianz again, particularly in circumstances where my flight is in danger of being cancelled.

When leaving our cruise ship in Puerto Rico my husband had a stroke and was rushed to the hospital by ambulance. After 10 days in intensive care he passed. It was a terrible time for me in a foreign country that speaks a different language. Walter was assigned our case and immediately addressed the issues at hand. He checked in with me and worked with the hospital as needed. He even arranged and paid for my airfare home. The maximum amount of the insurance for medical expenses $25,000 was paid to the hospital promptly. I could not have made it without their help.

Claim was settled quickly and without any issues. They did a good job of communicating throughout the process keeping me informed during each step. No delays, they delivered as promised. My only minor concern was originally thinking I only had half the coverage I had (2 travelers). I made two calls before I figured it out on my own and I then was told that is a pretty common issue. The top of the online screen describes the per passenger coverage and it is only when you scroll to the bottom, it does say the full coverage amount. Seems like if I made the effort to call twice asking why the full amount of both passengers wasn't covered and this is a common issue, someone could have helped me connect the dots. When I figured it own on my own, the agent on the other end made me laugh, I'll take that. This was a very minor concern though, and happy the process went smoothly after that.

After a serious security breach out of Ft. Lauderdale Jan. 2017 all flights were cancelled, we couldn't get to Miami for our cruise. Thank goodness for Alliance ins. They refunded all of our hard-earned money minus the cost of insurance.

If I haven't insurance in my trip/cruise I will lose 1240$. Fly cancellation will provoke missing our cruise. Thanks for great professional work of customer service all problems was resolved. Great staff, great job.Thanks.

Allianz paid my claim. My only complaint is I thought I had sent all the necessary paperwork but was told I needed one other which I sent right. Was told 7-10 working days but because of the need for other doc it was closer to 20 days. Otherwise service was great, staff helpful.

I was in need of a refund for three flights because my daughter leave date was changed. I called to ask for assistance and informed them of my situation and told me it shouldn't be a problem if submit the paperwork. I submitted the claim with Allianz a few weeks after the trip and they refunded me without a question. Thank you Allianz. It was a pleasure not having to any aggravation like in other situations I have encountered.

We had purchased travel insurance when we went on 7 day cruise. My husband got sick and had to see the doctor. They gave him a thorough exam and gave him meds. Came home, turned in my claim and people were very nice. Within 4 weeks I received a check paying for the full amount that I paid to see the doctor. No problems at all. I sure am glad I took out insurance with Allianz Global Assistance. Simple and easy!!!

I purchased this travel insurance as part of a flight I had planned with 3 other family members. Unfortunately, shortly after purchasing the airfare my Mom fell ill as was not able to fly. I was able to navigate the Allianz website to obtain the required documents to submit the claim. A phone call, that was answered quickly, confirmed the ease of which I was able to submit for all 4 of us. The claim was processed in a timely manner and made a most sad situation a little more bearable. My thanks.

Excellent service by Allianz Global Assistance. I have used Allianz Global Assistance for car rental insurance. When returning the car, Enterprise rental charged me for a scratch on one of the wheels over $500. Allianz Global Assistance handled this very quickly and refunded me in a very quick process. All my requests were handled in a very kind and timely manner.

Had to use Allianz's services while travelling abroad, when my wife had a medical emergency. She had to be hospitalize for a week. Allianz took care of all the expenses, helped her travel back to the US and proved to be responsive 24/7 when we had questions. They also did a great follow-up on her case.

Customer Service was very professional and responded in a short time. Within a week after sending in the documents they requested our refund checks were received in full. I will always recommend that travelers buy the insurance. This is the second time in years of traveling that I have had to file a claim because of illness. Although you need to pay all your expenses upfront I had no trouble getting reimbursed.

I have purchased Allianz travel insurance for several years. This year was the first time I needed to file a claim. I was amazed at the speed my claim was processed and paid. Within 10 days of submitting my claim I received full payment. I strongly recommend Allianz for travel insurance needs!

I had a very good experience with Allianz insurance. I was unable to travel due to being a caregiver for my travel companion who had just undergone serious cancer surgery. He was not able to take care of himself. The forms were easy to fill out and I received a refund.

This was a great value thru United. We were able to recover the return flight that was missed due to a medical issue. I would recommend this to all fliers. The uploading of the forms and medical review made the process very easy. Thank You for providing such excellent services.

My experience with Allianz Global was better than I expected. They handled my claim fast and efficiently and were very fair. I called and was told to file a claim, which I did and was contacted to provide supporting documents. Upon sending them I was notified my claim was under review. I soon received notification that a check would be mailed to me which I received promptly.

I haven't always purchased the extra travel insurance when traveling but when I did in my last flight and there were problems this policy came in handy. Very pleased with the service and attention given me. I would buy insurance again for peace of mind.

While on vacation in Hawaii, my return flight was cancelled due to mechanical issues. I had to stay another night and keep my car an additional day. Allianz was great in reimbursing me on the costs incurred through no fault of my own. I highly recommend their travel insurance policy!

We were fully reimbursed for food and additional clothing for an unexpected weather delay. Allianz was there when we needed it and thankful that we did not have to bear all financial responsibility. A tremendous service and would recommend for anyone who travels on the road.

Recently purchased a plan for myself and a friend for an upcoming trip to Hawaii. Due to potential health problems, my friend was told to cancel his trip by his doctor. Allianz refunded his flight expenses in a timely fashion and we are both please with their service. On the same trip other friends were delayed by weather and were forced to stay in a motel and rent a vehicle to get home after reaching the states. I know they were also happy with their purchase. I now purchase insurance more often than not anymore due to my age and weather issues. Considering the price, it's well worth it for most people on most trips.

I used to be hesitant before I ensure a trip, now I never think twice. Allianz has an excellent team, super responsive and professional, especially when you need them at the most difficult times of your trip. Thank you so much and keep up the great work!

Overall, I was pleased with Allianz Global Assistance USA. As with any long trip with different flights and hotels, there were a few snags, but they were remedied quickly to my satisfaction. Thank you for making our trip easy and enjoyable.

I was extremely pleased with the service I received with my claim. I needed to cancel my flight due to a very grave condition of a close family member and Allianz handled the claim without a problem. I received my check in a very short time and everything was handled in a very professional way. I would take this insurance again in the future.

My plane was delayed, and they did an amazing, fast job of paying on the policy! Thank you! I really appreciated how quickly the check came. It was within a few days of submitting my claim. And so easy! Much appreciated.

It's inconvenient to do business with this company. I travel quite often and have usually been accommodated by insurances to change my fly dates with no questions asked. I'm a Army veteran who is service-connected due to disabilities from combat. It's very unfortunate how Allianz Assistance travel insurance works when providing so-called assistance. I booked a flight and had to change dates due to last minute job emergency, and was told that basically I was out of options because they don't provide aid due to emergencies pertaining to employment scenarios. Beware consumers of this specific travel insurance agency.

Cannot cancel my trip. I booked air ticket through Priceline and purchased insurance through Allianz. Due to visa issues, I have to reschedule the trip. I filed the claims through https://www.etravelprotection.com/priceline but was never getting any reply back! I called Allianz's customer service and was told visa is not a valid reason to cancel trips. I had enough with this scam service!

I bought travel insurance to protect me from losing money due illness or events I have no control over. I've been told by a nurse what I have is viral and that I should not travel. On medicine I am coughing. Global will only cover it if I see a doctor. Says it on their form what my illness is. So basically I have to spend up to $1,000 to see a doctor when I know it's viral for a refund of $383! Do not buy insurance with this company. If I had known it's a requirement to have a doctor's note when you have something viral I would have never bought a policy. And from reading other reviews it sounds like it doesn't matter if you have a doctor's note! The first person I spoke with never told me it was mandatory to see a doctor. He just sent me a form. The process was not explained.

Had a major delay attempting to catch a cruise. Had Allianz trip insurance. Spent over $2100 catching up to the cruise after we missed its departure. Filed the claim which was rejected by Allianz. I provided every document required including explanation of delay from the airline. Allianz decided to hang their argument and rejection on a technicality. Piece of advice - don't waste your money on trip insurance with ALLIANZ. They won't honor their policy and you end up pouring good money after bad...

I booked a Christmas flight for our 85 yr. old mother from Florida to Michigan (a 15 yr. tradition). This year she got dizzy and just didn't feel up to flying. We thought, no worries, we have travel insurance. Much to our surprise, our online request was denied because we didn't have the Physician Form. So, we got that sent in. Still denied. After a bit of haggling, we realized we had not met the basic requirement. A doctor visit within 72 hrs. Granted, we didn't read the fine print. So. BEWARE. If you can't travel, get your Dr. statement right away. After some pleading and asking to speak to a supervisor we were eventually refunded our ticket costs. THANK YOU Alliance. However... some common sense with our initial request would have been wonderful. Not everyone knows enough to push the system and ask to speak to a supervisor.

What a scam. I will not be duped again. Nothing is made to sound easier than travel insurance if you have to cancel your trip. Then when it comes down to a refund it takes weeks of jumping through hoops just to find out that you do not meet the "named peril" described in the fine print that is clearly not available when booking. Crooks and they know it! Do not waste your money on this insurance. It doesn't matter how much documentation you provide, they will tell you that you should have read the terms of the contract and that it only covers death or hospitalization.

I paid for this insurance when I made my flight plans in September. My wife, daughter and mother-in-law were flying with us. I have severe stomach problems but had just had a surgery to repair the damage in August. Unfortunately by December my symptoms had returned. I filed my claim immediately. They took 2 weeks to tell me that my doctor had missed one line on the form. She immediately fixed it and faxed it over. They took another 2 weeks to decided they needed to ask my doctor another question. My doctor took 4 days to respond and now they say they need another 2 weeks to decide if they will refund my tickets, which is AFTER the flight. This is unacceptable. They should have refunded the instant my doctor said I had medical reason not to fly. It's clear they fight every claim tooth and nail. A terrible, deceitful company. Be warned, get your travel insurance elsewhere!

I purchased trip cancellation coverage for a simple hotel stay, via Priceline. Had to cancel the stay. Submitted a claim online, the system worked and said I would receive a claim number via email within a few business days. Nothing came. I submitted the claim again, the system worked and said I would receive a claim number via email. Nothing came. Eventually called the help desk and they had me file a claim over the phone.

I purchased the policy online in US. I canceled my flight for some health condition and in the end of the claiming process I received check in Canadian currency. I called to the company and ask to send me a new check in US dollars because my bank doesn't receive checks in foreign currency. After 3 weeks I received exactly the same check in Canadian dollars. When I called again I figured out that there is no option to send me a check in US dollars and they don't know how to resolve this problem. So I stacked with this check without any option to deposit. Horrible experience and service.

Terry handled our claim. She was extremely caring and thoughtful. She followed up with us a couple of times to ensure all our problems were resolved. We appreciated her caring nature very much. There was a problem in our situation. When the accident occurred, the hospital would not accept my wife until we paid a Deposit. Getting a refund of this deposit from the hospital was proving to be a problem. Terry personally called the hospital and convinced them to refund our deposit. Thanks to Terry and Allianz.

Difficult to use and misleading a lot of fine print. More complicated than I expected to file a claim, and when you have the stress of your trip being compromised it is frustrating to have more hoops to jump through to file the claim. That being said the refund was timely.

I bought a travel policy for my parents' Cruise trip they were going to take in Dec/Jan. Unfortunately my dad had health conditions that his doctors prohibited him from going on the cruise. Upon submitting all the documentation that Allianz required we were denied our claim!! They said "the health problems your father incurred aren't covered in the insurance." This company is a total scam. This is the first and the last time I will ever use them. I've been using GEO Blue for years and never had any issues. Someone told me to try Allianz and I learned my lesson. $5000 down the drain because of Allianz!

2 weeks prior to my departure, I was forced to cancel my trip due to a severe family situation. I submitted the claim ($150) to Allianz and cancel my trip with Virgin America. I have provided all the legitimate paper works and document, and even a personal letter explaining the severe circumstance. Instead of understanding, they rejected my claim without a formal email explaining on why I was rejected. It was not up until almost 3 weeks later I kept coming back and forth checking my Claim Status then I realized that my claim was not approved. This is the first time I claim with Allianz and will be the last time. I would never do business with a company that lacks customer respect.

Do not waste your money on this insurance. If something happens that you cannot attend the event, they WILL NOT refund your money unless someone has died. It doesn't matter how much documentation you provide, they will tell you that you should have read the terms of the contract and that it only covers death or hospitalization.

I purchased a ticket in early October to visit my Mom and Dad for Christmas. I became sick and was diagnosed with cancer at the end of October and have been going through chemotherapy treatments. I put in a claim for my ticket because my doctor did not want me to travel. The claim was submitted December 3. It included a form that was filled out by my oncologist. Next I am told by Allianz that I need to have the doctor fill out another form. That form was completed and sent to Allianz. Now there is a third form that needs to be filled out by my oncologist. This is not complicated. Bought a ticket along with insurance. Got cancer. Can't travel. I feel like they try to make it complicated so a person will just give up. Ridiculous. This experience has been more stressful than a diagnosis of cancer.

I used the medical insurance. I was authorized to have a travel companion by your medical care team. I chose my own companion. He lives in Portugal where my kneecap was broken. He knows how to move me safely. You paid for his ticket to come to the USA with me but you refused to pay his ticket back to Portugal. But you would have had to pay your person that you approved to fly back to where they were from. Could you please tell me the reasoning behind refusing to pay my friend's ticket back to Portugal? Also I needed to go to the hospital emergency room at home. We drove past the hospital coming home to my house. But we had to get in another car and immediately drive another hour back to the hospital that was where my doctor would have had me go.

I purchased insurance from Allianz Global Assistance when booking my rental car for Eastern Europe. The price was minimal for what it claimed to cover in the event of an incident. As it turned out, I was scalped by the local eastern European sharks at the off-brand "agency" when returning my car but my claim was processed quickly with reimbursement arriving just a week later. I would most certainly purchase this insurance again and highly recommend everyone take it out every time they book a rental car.

I purchased Allianz Global Assistance while traveling with United Airlines over the holidays, and because I live in North Dakota and the winters can be horrible, insurance while flying is always a good idea. My initial flight from BIS to PDX (and all United departures from BIS on Dec 17) was cancelled and because of the number of people who had also gotten their flight cancelled that day, the airport could not reschedule me to leave for another 48 hours. I got a ticket stub from the airport with my new flight information. This is more than 24 hours, as stated would be covered under insurance. I had to personally reschedule and pay for another flight with another airline to get to my destination that same day.

We bought your insurance when we planned a trip to Phoenix from Seattle in December. The day before we were scheduled to leave I got sick and, not knowing if I had a bug or if it was something I ate, didn't feel it was a good idea to continue the trip so I cancelled. Alaska charged me a cancellation fee of 125 per ticket. I filed a claim, obtained the necessary forms from you and submitted. Your response was terrific and very timely. I couldn't ask for better action on your part. I will never hesitate to recommend your firm to all of our friends and family. Thank you.

Purchased travel insurance for a 12 night Princess European cruise. Arrived in Barcelona Spain Oct 14th with a Oct 16th scheduled departure. The evening of Oct 14th received email from Princess cruise that the ship was damaged so they were canceling our 12 night cruise. We arrived in Barcelona that afternoon a day and a half early in case of flight delays - didn't take want to miss our cruise. With such disappointment our only reassurance was we purchased travel insurance from Allianz. After we arrived home I gathered all pertinent documents. Now I'm told from Allianz they will NOT cover any expenses we incurred. Don't waste your money on this insurance. What is travel insurance if they don't cover a cancellation.... DON'T WASTE YOUR MONEY.

Allianz travel insurance was easy to apply for as part of the initial travel plans to Hawaii. Unfortunate medical event caused us to be unable to go. Allianz easy instructions and website process enabled the claim process to go smoothly, efficiently and with timely response and payment.

I bought a policy with Allianz at the same time I bought my plane ticket through Delta Airlines. I ended up having to cancel the trip because my visa application was rejected by the U.S. State Department as I was going on the trip to teach at a university through the Fulbright Program and required a special work visa. I submitted all the documentation, including receipts for my $300 in cancellation fees and a letter from the State Department verifying why my trip had to be cancelled. Never heard back from Allianz. Finally, after three weeks, I checked the Allianz website and saw that my claim was denied. I called Allianz twice and each time got someone in the Claims Dept who was curt and unhelpful and unable to coherently articulate why my claim had been denied.

I purchased event protection when purchasing a ticket for a concert in Seattle, WA. The day of the event my vehicle broke down, as it would not even start. I filed my claim per the contract, which indicated that it needed to be filed before the event started. That was on December 31st. Now on the 11th of January I get an email specifying that I need some type of supporting documentation. I do not have the money to get my car fixed yet. I'm hoping it is only the starter, but I can't buy parts since I have other bills.

I'm retired and lived partially in Medellin Colombia and Florida. I travel between countries often and also the Caribbean. I always purchase travel insurance but this is the first time ever I have to file a claim. The process was smooth and easy, from the time I call to notify of my trip cancellation because of medical reasons and the filing online of my claim to the time I received a check it was around two weeks. Excellent service. I will never travel without insurance. I recommended to all people traveling.

Your office had been 100% great in every part of the process. Thank you so much. Keep up the outstanding work. I would recommend your service to all I know. Your was very accurate. Most fail to see the value in airline insurance til something goes wrong, and then it's too late.

I was walking in rural Spain when I fell and broke my leg. I was taken by ambulance to hospital where I underwent surgery. Allianz called me every day I was in the hospital. Of course I couldn't continue with the trip but went home as soon as discharged from hospital. The doctor instructed me to keep my foot raised above the level of the knee at all times for several weeks. Allianz promptly paid all my medical bills in Spain. They did the legwork to change the dates and departure city of my return trip and to upgrade my ticket from economy class to business class. They paid for the upgraded ticket. They also arranged for a private car to pick me up from the hospital at 3:30 a.m. and drive me 80 miles to the nearest airport. I never paid a penny for anything. I am very pleased with the service.

My family was very pleased with this insurance service. We purchased the airline ticket for my 92 year old mother in law who flies out to visit the children, grandchildren and great grandchildren every year. Sadly, she got pneumonia 5 days before travel and with your help, we not only canceled the flight but got her money back. Thank you very much.

I was very happy with the ease and quick refund when I was unable to travel due to a family emergency. I highly recommend getting the travel insurance! It was a life saver and made a very difficult time easier, with not losing any money when emergencies come up.

My family had a medical emergency a few days before I was to fly and I was unable to use the trip as it was booked. I contacted Allianz, was advised to fill out form and have documentation sent to them. Within two weeks of submitting the form and documentation - I received a check! Very happy and will be using it again and will recommend for sure.

Very easy and definitely worth the small investment. I wasn't sure what form to submit, so I called, and the person explained what I needed to do. Within a month, we had our refund. I would recommend this to anyone who is traveling and is unsure of their plans.

I purchased insurance with Allianz for an Amtrak roundtrip from Richmond to Philadelphia. My credit card was immediately charged. I was unable to make the trip. I called Allianz and after at least 6-8 phone calls I was told that Allianz never entered my information into the computer and therefore they could not reimburse me for the cost of my trip!! (I still have copies of the email sent to me from Allianz). I continued to pursue getting my claim paid, and finally I physically went to the Allianz offices here in Richmond, VA. The first visit was most unsatisfactory. The man who came down to the lobby to meet me was not helpful at all and he could barely understand the problem.

Great customer service! The customer representative was able to walk us through the claims process and get us refunded very quickly. If we hadn't purchased this insurance, we would have lost $1040.00 dollars to the airline. I highly recommend purchasing this policy if you are spending that kind of money on an airline ticket because you never know when something could happen in your life that will change your plans.

Alaska is the only airline flying to EAT. There are 3 flights a day and the folks working EAT multi-task. I understand the concept of small town but it's my experience that these 3 flights going to EAT are never flexible; hence if you arrive in SEA late, you miss your flight... not only has this been my experience but baggage claim issues when flights are late. Hence Allianz is my 1st choice when booking a flight to EAT... as long as you keep your documentation Allianz has always been easy online to file and I am reimbursed in a timely manner. Thank you Allianz.

I was extremely impressed with Allianz from start to finish in reporting my claim to obtain information, receiving the proper information and reimbursement for my expenses associated with my in-hospital care aboard the Norwegian Dawn. This is a very impressive company.

It was a very uncomplicated and simple process. I was very pleased with the claim online application and the smoothness in which my claim was handled. Even though it was the holiday season, my claim was handled timely and my refund was received within the time frame specified on my claim acknowledgement.

Our flight was canceled during a inter storm and also our luggage did not arrive at our destination. The insurance paid for our hotel and few days of clothing and it was very easy process. I recommend it to anyone.

I would highly recommend Allianz Ins. The representatives are very professional and friendly. They made it so easy to submit a claim and upload any documentation needed. I was kept in the loop from the beginning of the claim to when reimbursement was completed. Informed I was going to receive my check and less than a week I received my check.

Was very impressed with the promptness of handling a claim we had due to an illness while on an Alaskan cruise. Upon submitting the claim it was less than two weeks and we received a check for our out of pocket expenses.

I forgot that I purchased the trip insurance for my airfare on a business trip to Chicago. Before the trip my employer terminated my employment. Several weeks later cleaning out the file I saw the Allianz receipt. I contacted them as recommended, sent the paperwork they asked for and within 4 business days I had an e-mail telling me my claim would be paid and check arrived within 10 days later. Very Pleased and will always purchase going forward.

My flights were delayed several times and in the end I was 3 hours late and missed the last shuttle bus to get to Lafayette. I had to overnight in Indianapolis. I filed a claim with Allianz for the cost of the hotel and about a week later I had a check for the full amount. The online filing is really easy. I never travel without an Allianz travel insurance.

I purchased insurance to cover my airline ticket just in case because I am pregnant. While pregnant I developed extreme anxiety and no longer felt comfortable to fly due to the anxiety and cramping I have associated with the anxiety. I submitted my doctor’s note stating the anxiety and discomfort I was having. I waited for the online status to update whether or not it would be validated with my doctor’s note. It said status under review well past the 10 business days. It states it would be resolved or denied. I resubmitted a customer service claim stating that I still haven't received an online update and that it still stated under review. The day came for my flight and it was still under review. I checked the status 1 week after my flight and it updated to denied. I called customer service stating that I would have made other arrangements if I would have known on time if my claim was to be denied.

They collect you money and then there is ZERO service. I cannot even print out the card because it crosses over other printing. Every other document I printed out for the vacation printed perfectly fine. On top of that, WE have to print out the 17 pages of the "contract" and even that does not work. I am so angry as it's all on purpose. I took to TWITTER and yelled at them there so maybe they need public humiliation to respond. It is outrageous how terrible these companies are and that there is no recourse or any CUSTOMER SERVICE! I have not even left for the trip and I wish I could just cancel it.

I'm the EVP of a company. 2 days before our travel plans, the health insurance company accidentally canceled 1/3 of our employees. We had to cancel our plans and stay behind to handle the issue. I was 100% honest with Allianz as to the reason why. We were denied our claim. When I tried to speak with someone, I was told someone would call me back. No one called me back. I had to call Allianz again. I was then put on hold for 15 minutes until a supervisor told me we were denied and there was no other recourse. So, we're out $1,700, and I feel like we're out $1,700 for being honest. Sigh.

We are so glad we took the insurance policy, especially due to the medical emergency that arose. My husband was admitted to the hospital on the night before we were scheduled to depart. The hospital staff would not allow him to fly.

Claim # **, I submitted all paperwork to support my claim and my claim was approved. This insurance is great, no hassle. They stand by their word. The process took a very short time to complete my claim. Thank you.

$40 travel insurance - the best value ever. My wife wound up in a Reno hospital while visiting family. Missed our flight home. Dr wasn't sure she should fly but train was too long. The company stepped in made flight arrangements and sent us an E M T to fly with her - they rode 1st class - he took care of luggage tips and getting us through the lines and took us overland by limo. If that wasn't enough, a week or so after arriving home I received a good sized check in the mail which I did not know I had coming, Would I recommend them? You bet I would!

I received an email correspondence on Nov 20, 2016 that I will be refunded within 5 to 10 working days. It is now December 19, 2016 and have not received my refund. I have sent 2 emails with not response. This company doesn't honor its agreement in settling a claim.

Trip Cancellation Protection - Thank You very much for the service. Unexpected severe medical problem required cancellation. Excellent Service. Very much appreciated. Getting healthier, and hope to travel soon! This protection is definitely a great help after such an unplanned interruption to a Family Reunion.

Thank you for your help in my travel needs. I got sick and couldn't visit my family. There was no problems processing my claim smoothly. I will definitely use your company again. It took only two weeks to receive my claim. Your processing dept worked very quickly. Thanks again.

I purchased insurance with Allianz in the Expedia website (about 120 dollars cost). When I landed in Madrid (Spain), I found out that my father passed away. I called Allianz to request information about how to proceed. I was interested in changing my flight, and Allianz told me that it was fine, so I paid 309 dollars to change the flight through the Expedia website. When I submitted my claim, it was rejected. I think buying this type of insurance is a waste of time and money. They have too many conditions to fulfill, and these people just think about the money.

I can't say enough good things about the care and kindness that was put into my mother's case. I will list the names that I can recall that helped us... Sharon 1, Sharon 2, Eric, Joey, Roberto, Jamie, Darla, Cheryl, Yoko, the air medic and nurse team. And anyone who I have left out because there were many I have forgotten some I am sure but they were no less helpful or important... Thank you so much. From the first call I placed, everyone was kind and helpful. What could have been a major disaster for my family was lessened by your team. I could not have handled it without Sharon who was diligent in checking on us and making sure things were all in place to get my mom home. To each and every one of you, thank you. My mother and father are also grateful for the excellent service and care you provided them in a time of need. Thank you so much.