Allianz Global Assistance Reviews

It is fair process and the website is easy to understand. That's good for old people. It does not take long for them to review the claim. And I got the check really soon after that. It is worth it since the long distance travel is always the pain for old people. Thank you.

I had an accident while vacationing in the Philippines and had to go to the emergency room. I filed a claim when I got home in March this year. The ER service was Jan 31, 2017. Mailed my claim March 26 and got my reimbursement April 20, 2017. It was easy and the response was quick. Glad I got my travel insurance from Allianz and highly recommend it to friends and relatives.

Travel interruption - Great response and timely. Was not fond of filing everything on the computer with no personal interaction. Payment was received in a timely manner. Was pleased to see that they paid everything in full.

I was unable to submit my forms via email - too many documents to send; however, sending documents via fax worked fine; Very quick response time, customer service rep on the phone was also very helpful. I'm very glad I purchased the travel insurance.

Had to cancel the return trip as my daughter in law needed attention and care. No hassles and was done utmost speedily and efficiently. I need not contact them a second time. Once the form was submitted the claim was processed. Got the check within ten days.

The customer service representatives were fine but I was extremely unhappy that I was not reimbursed for my flight. We have a son with mental illness and it often seems not worth it to try to go anywhere because plans get derailed. I decided to move forward with our plans to visit our friends on the east coast with the thought that "This time I will purchase flight insurance just in case something happens".

Refund for American Airline Tickets- Allianz Global handled my claim in a professional and expeditious manner. By far it was the best experience I have ever had in filing a claim with any insurance company and would highly recommend them to others. Their request for claim forms was in an orderly fashion making it easy to understand, complete and submit. I will certainly use them again in the future.

I had a travel delay which cost me almost two hundred for a room I didn't get to use. Filing my claim with Allianz was very easy. All they asked for was proof of the delay and a copy of my hotel reservation. To my extreme delight I received a check in only about a week. Great company!

My flight was delayed for 2nd plane in PA and airport got me another flight at another airport 50 min away, however they could not give me transportation and I had to pay over 100.00 for taxi ride to get to other airport in another city. The airline declined to reimbursement for transportation, I had forgotten I had taken out travel insurance and decided to notify them via online about my issue having to pay for transportation due to airport did not accommodate me. I upload all my receipts to Allianz and copy of the new flight change and they reimbursed me right away for travel expense for taxi ride to another airport.

I had to cancel my birthday trip to Las Vegas to see the Beatles Love at the Mirage. I suddenly had a herniated disc that caused intractable leg pain so I was greatly disappointed and had to cancel my trip. Your company refunded us the whole amount of our airfare promptly. Thank you.

I am dissatisfied primarily because I have 2 claims and only 1x has been addressed. To that point, it wasn't even really addressed as I was only told what the dollar amount was and nothing more. A little information would go a long way.

I purchased travel insurance for the United flights for my parents. Due to an illness they were not able to go. I was really not looking forward to jumping through hoops to get my money back. To my surprise the online process was very easy and within a few days I had received an email stating that I will be receiving a check in the mail. I will definitely consider insurance with Allianz again in the future.

The process is fast and easy. I was sick during my trip. I filled out the form online and submit the receipt. Few days later I received my check. I will use them again for my future travel and highly recommend Allianz.

I was very skeptical about purchasing especially since a lot of insurance companies make it such a hassle to file a claim but it was fast and easy! Customer service was excellent! Filing a claim online was great and knowing where I was in the process was wonderful. Received my payment promptly.

Health problem traveling in Germany. Experienced an unusual pain that persisted. Called Allianz: This was the only problematic point. Trouble making a connection. First connection sounded like it was received in "India", voices could be heard talking in the background, then call was dropped. Second connection sounded like the first but then without special notice was connected to "America". From there the whole experience was excellent. The lady on the phone encouraged me to seek help and explained very clearly what to do if treated by a doctor in his office, or what to do if hospital admission was required. The doctor's examination and treatment were all that was needed and I was feeling better within hours. I credit the encouragement and assurances from Allianz for this.

Because of older parents we purchased the insurance for our trip, for any unseen complications, never thinking it would be for us. My husband had an accident close to the departure date that kept us from making our flight, and I was very impressed at how quickly our claim was handled and paid for. Very happy that we purchased the insurance for our trip!

I couldn't be happier with Allianz. The website was very user friendly. I entered my information and I received confirmation of it being received. I was then informed of additional info they needed from me and was instructed appropriately. Within a week of completing the application I received full payment of the cost of my airline ticket. Very impressed.

Thank you so much for your great service! Your employees were very understanding and courteous. They were professional and timely. I received reimbursement within 5 days of submission of the claim. I always purchase insurance because one never knows what can happen.

I took out a simple policy for a trip to Canada as now required by Canadian gov't. A slight accident, stepping on a piece of wood in long grass and rusty nail through shoe into foot. Helpline was useful (although could not of course recommend any medical treatment). As it was a Sunday holiday weekend and out in the farmland, a lengthy (60 miles) exploration needed to find medi-clinic for a tetanus shot. This was not easy and a fifth star would be awarded if Allianz service could have provided places to go for this. However, their followup was excellent and a speedy unhassled settlement could not be faulted. I would use them again and recommend to friends. Thank you.

Just wanted to thank everyone who helped get this completed so quickly! From the first phone call to see what the process was to getting paid back so quickly for the fees of cancelling a flight. Even the the online process was simple. Everything was easy, clear and quick--not what I expected at all. I imagined a long drawn out process with lots of paperwork--complete opposite. And this was so helpful while I am in the middle of recovering from emergency surgery. Thank you!

Wife had an illness while on the cruise. We paid the ship and were applied for our refund two days after returning home and had our check within 10 days just as stated in the application. Very happy with their service!

Customer Service was very helpful in filling out the claim over the phone since the website was down. Allianz didn't ask for any extra paperwork from what the website says it needs to process a claim. The whole process was painless and fast. I had doubts about a third party insurance company when I rent cars, but Allianz was great to deal with. I would use and recommend them in the future.

I usually don't get flight insurance. This time I decided to get it. At the age of 74 you never know what can happen. In the month preceding my flight I had 3 cases of arterial fibrillation that sent me to the hospital each time. I was pleased when filling out the claim how easy the process went. That website was very efficient. It was less than 10 days that the payment for my trip cancellation was in the mail. Thank you Allianz.

We had a family medical emergency and had to cancel our trip. Allianz did a fantastic job and I highly recommend them for travel insurance. Fast response and very easy to file the claim. This is the first time I have purchase insurance through Allianz but not the last!

I am a big fan of Allianz travel insurance and never travel without it. Should you have to cancel a trip for a covered reason, it is very easy to file a claim online and the refund is quick and efficient. The price for insurance is very reasonable.

Submitted a small claim for accommodation due to a delayed flight out of Cairo. Claim was submitted with receipts easily online and a check was received within 10 days. The website was easy to use and user friendly. A painless experience. What more can I say?

We required a doctor while in Portugal and collected the collect call number given. Everything went smoothly with Allianz. The call was accepted quickly and the agent was very helpful. Once we submitted a claim we were reimbursed quickly. We will definitely use Allianz again and will recommend them to others. Best of all, my wife has recovered nicely and we were able to enjoy the remained of our trip.

The best. Wouldn't consider any other company. Time after time Allianz had come through for me both for domestic and international travel. Don't leave home without it! Claims processing is easy and their rates are very reasonable. It is worth every penny.

My experience with the claims department has been fantastic. I will recommend your services to anyone and everyone. When making a claim, do not call the number. You will be waiting for a while. Use email or go through their website!!!

I recently booked a hotel reservation on Priceline and happened to check off the travel insurance box almost as a whim. Boy am I glad I did!!! We have 4 young children and we're going away without them and at the last minute, our caretaker canceled leaving us with no one to watch our kids and having to cancel our hotel reservation. As everyone knows, on Priceline, there are no cancellations. Because I bought the Allianz travel insurance, I filed a claim and within a few short days they had processed it and sent me a full refund. I was ecstatic. What a great experience.

Instructions on how to use the insurance were easy to follow and ended with a fair response from the insurance company. Fair response meaning they did what they said they would. I'm appreciative that the option was available. After hospitalization, she was granted a full refund.

I was able to obtain the expenses I had incurred because of weather related flight cancellations extremely easily. The whole process was efficient, easy, and very quick. The website application use for the claim was user friendly and was able to take pictures of the receipt and send it on the iPhone.

I got an email stating the payment of $200 ticket change fee was refunded to me due to medical emergency. Very timely response. Overall the process was quick and painless. I am waiting on check currently. I would definitely use this service again.

I purchase a policy for my father and myself last year, my father had a health issue that was documented and the claim approved. Allianz claims to have paid the claim in December of last year. They sent us a copy of the cashed check that was in someone else's name. They then had us notarize documents that verified we never received the payment. They explained that the bank was investigating for fraud and that could take up to 90 days. They asked for my banking information to wire the money to us.

I was considering setting Allianz up as my company's provider for travel insurance, but I won't be doing that after my recent experience. A car accident is supposed to be covered under Allianz's plan, but none of the proof I'm able to offer is sufficient for them to approve the claim. This means I've lost several hundred dollars on airfare in addition to getting into a car accident. In my experience, my main airline (Delta) is much better about responding to an emergency situation. They once completely refunded an airline ticket because my partner was hospitalized. It's my recommendation to forgo the extra cost Allianz is asking for their travel insurance and work directly with your airline instead.

I had to make a claim because of a cancelled flight. Fortunately I was able to get a new flight to a nearby city but involved meals and taxis to get to a train station plus an extra train ride home. Allianz was very prompt in their payment and the website made it easy to file a claim. I would use them again. Great service!

My father had health issues right before he was to fly to come see me in Europe & his doctor put him on no travel. I'd never had to file an insurance claim for anything prior, but Allianz made it pretty easy. They were very helpful & I got reimbursed within 3 weeks. Great company & would definitely use them again!

I filed a claim because our plane was cancelled and we had to re-book into another town to get home which resulted in an overnight and a car rental. We used the online forms. Our claim was processed quickly and to our satisfaction.

We had planned a trip with family members and had a death in the family; therefore, had to cancel all plans. I felt the turnaround time for the claim processing was good as I was careful to include everything necessary the first time. I would use this company again without hesitation.

Allianz was easy to do business with at every turn - from purchasing the policy to paying my claim. I was able to submit all the necessary forms for my claim online. The insurance was also reasonably priced and offered excellent value. I have recommended Allianz to several friends.

Due to sudden health issues I could not travel alone on a plane trip. First time I took out insurance. I was grateful I had. The rate was reasonable and was easy to file. I would recommend them to my family & friends.

My wife fell and broke her hip and subsequently had to have corrective surgery. I contacted Allianz and received the required procedure and needs to complete our claim. We gathered the required information and forwarded it to Allianz. The claim was then promptly handled and a check covering our loss was forwarded to us. We were pleasantly surprised with the efficiency and promptness of the handling of our claim. Also rest assured we look forward to future cruises and Allianz will be a part of our travel plans.

Everyone I spoke to when ordering the policy gave clear and helpful information; and when I needed to make a claim it stayed the same as far as people being courteous, professional and helpful. This service made my unfortunate... yet necessary claim a service I was glad that I invested in.

Allianz Global Assistance were extremely courteous and took care of my situation in less time than expected. The day I called to ask if I could be reimbursed for my unused concert tickets, the customer representative was helpful and put my mind at ease. I would recommend their services to my friends and family. I give them 5 Stars!

If you read the policy they cover very little. I went through all the steps when my 98 year old Aunt needed to be placed in a assisted living due to failure to thrive. I had to arrive earlier than expected due to her worsening health. Allianz denied my claim even after I had her Dr. fill out all forms. I am her health care proxy. This company is not reputable.

My 82 year old father has been buying the insurance for several years when going to Florida in the Winter. Two years ago my mother died in the Fall, his sister died a month later and then he tried to get some rest in Florida. This time he got sick and had to have a procedure in a hospital and had to cancel plane tickets etc. It has been a YEAR of back and forth with Allianz, it even got so bad we got our local tax accountant to help with the paperwork. They kept saying, "Oh, we never got that paperwork" and he would send the paperwork again and get the same reply.

I lost my accommodations where I was supposed to be traveling cause my friend had to leave on a family emergency due to her stepfather having cardiac arrested 2 days before I was supposed to fly there. I called the insurance company and was told that it was only covered for myself or family member. It doesn't seem right that if you buy an insurance policy for trip cancellation and protection that you aren't protected if emergency circumstances happen. It doesn't matter if it's not a direct family member, I still lost accommodations and money for a ticket. I will never purchase this plan again.

I bought travel insurance because an ill spouse makes life uncertain, but I was able to travel as planned, until I was grounded by the East Coast snowstorm which delayed my return. I submitted a claim for additional lodging and meals to Allianz. The process was smooth, all handled electronically, and I was reimbursed for additional expenses in a very timely manner. I am very pleased.

I had a claim against Allianz to cover some medical expenses I incurred on a cruise. Filling the forms out online and submitting the required paperwork was extremely easy. The instructions were clear. I was able to track the status of my claim online. The claim was settled quickly and I received the reimbursement for my medical expenses promptly. I was very satisfied.

The entire process was very efficient. After our initial call when we were told we were covered. We submitted our bills and received our check in a timely manner. Excellent company to work with. We would highly recommend this company.

I purchased airline travel insurance through my Delta flight app, and assumed it was through the airline. I later learned it was Allianz and I had to file a claim. I did so and was reimbursed, so l have no problem with Allianz. I do have a problem with the airline not disclosing I was going through a 2nd party.

As the director for a non-profit I've been traveling internationally for 35 years. Years ago we used a different travel insurance program. We had a volunteer that was injured on a foreign field, but because we did not "immediately" contact the insurance company they denied the claim. That is when we switched to Allianz. With three or four teams per year we have had maybe a half dozen claims over the past 15 years and Allianz has covered EVERY one. Lost luggage, missed connections, and weather related incidents not covered by the airlines have all been covered. Even a board member's skiing accident in Europe was no problem.

Very pleased with coverage and cooperation by Allianz once all the medical reports were submitted, to enable me to obtain a refund for the cancelled flight. It took weeks to heal after all the oral surgeries so flying was out of the question during that period.

I was booked to visit my father in May. He passed away in March and I needed to make other arrangements. I applied for a refund with Allianz and was taken care of immediately. I have never had anything work so well. And the fee for the insurance was minimal. Thank you so much for at least making that part of a very sad time for me very, very easy.

Travel insurance: Due to the serious condition and ultimately death of my mother-in-law, my husband was not able to travel with us. Our refund of the ticket was received in a very timely manner. The rep I talked with to find out what I need to submit was very helpful. Thank you.

I am so very happy that we purchased the travel insurance from Allianz. Our mom was injured and had to have surgery before our trip and with non-refundable tickets, we would have been out over $400 for her ticket. Filing my claim was easy and once I provided the necessary medical information, they paid the claim super fast! Great service!

Allianz Made Full Restitution For The Trip I Had To Cancel. I Am So Thankful To Both Them And Consumer Affairs For Resolving This Issue. I Will Certainly Use Allianz To Insure Future Travel.

While it appears that some had very good experiences with Allianz, mine was not. I no longer care to do business with them or American Airlines as the insurance was sold through the AA website. I had an unexpected trip come up due to a family member's drug overdose. This occurred out of state. I purchased the insurance because of the precarious situation. I then cancelled the trip the day prior to my departure because of difficulties associated with the drug overdose. I submitted all paperwork required in a very timely manner. I was just told the claim was denied because the issue was mental health related and they don't cover mental health issues.

Very satisfied with your policy. We received a prompt and total reimbursement of emergency medical costs we incurred while on vacation in St. Maarten. Would definitely purchase again and recommend to others. Good to know there is an insurance company we can count on when traveling out of the country.

I purchased this insurance to protect my trip, of course like everyone does, and I never thought I would have to use it. I normally always protect my trips and have never had to file a claim. Well, I had to file a claim this time, and my experience has been annoying to say the least. I filed the claim, and it took exactly 10 days for them to start reviewing it. It has been 5 weeks since I filed the claim and I never got an email stating that my claim needed more documentation. With the unfortunate event that I am going through, this was just more added stress. I read all kinds of reviews on this, and everyone seemed so happy with the insurance company, but I got a different taste.

I filed a claim with them as I had to cancel my trip due to a bad sciatica flare up. I really do not need a doctor to tell me that I have one, but I did get a doctors document for them and it still was not good enough. They ask for many documents that they already have on file such as your itinerary etc. Any decent or reputable company would have honored the claim.

We have purchased Allianz Insurance in the past. Fortunately we had never had to use the protection. However, recently we had to cancel a weekend hotel visit due to our son's health. Our younger son has a heart condition and is monitored and got either food poisoning or the flu the day before we were to leave for the vacation. I filed the claim through Allianz. They told me I needed to provide a medical records for the 2 day illness. We did not take my son to the doctor and he got better over the weekend. I did tell Allianz that I could provide medical records of his heart problem but I guess that wasn't enough. This seems like a total scam.

I would like to recommend the travel insurance policy offered by Alliance. I was very pleased to get a quick refund. It was necessary for my primary doctor to fill out the necessary forms to obtain this insurance but it was worth it due to the quick response on the refund.

My grandfather got seriously ill while I was on vacation and I had to reschedule my flight to come back to Canada. He passed away while I was on-route back home. Before leaving I talked to an administrator and got the claims application rolling. After my grandfather's funeral, I submitted my claims including all necessary documents in February 2017. They sat on my claim for more than 3 months with no progress. Every week I call the claims department to get an update and every week they manage to come up with a new reason for the delay. Note that when I started the claim they mentioned the whole process will take only 10-15 business days.

I reserved to travel to Chicago from Raleigh, NC and my job changed my teaching schedule because the illness of a coworker. I tried to explain them about this situation and customer service was clear that they do not reimburse this kind of cancellation, but the customer service still encourage me to submit proof from my education institution and airline penalties for changing it. How I look for all this papers, when they are telling me that they do not cover this kind of events? They advertise this insurance protection with a ton of benefits, but when I started my claim, I found out that this insurance does not cover anything at all, or if they cover something, be prepared to start an investigation process.

Thanks for the reimbursement of our trip. My wife needed hospital care that required us to change our plans. Having bought the insurance to protect us from such an event, it was very valuable. It made a difficult situation better. Thank you again.

I have been waiting to receive my refund for several weeks and till this day I'm still. I mean what is the point of having Insurance on travel tickets when things aren't done in a matter of time. Every other day I'm calling these people and I get the runaround.

Those who answered the phone for Allianz were great - especially for the price. Don't lose your medical treatment and prescription receipts, as these cannot be easily replaced. The medical care in Chile was amazing - fast, expert, and very reasonable. Imagine walking out after blood test, EKG, etc., consultation and exam by a sharp doctor, prognosis, prescription, and total bill for all treatment in hand in a little over two hours after walking in. This was in early AM in a Sunday morning.

Claim forms were accessible on the company website. Cancellation process was straightforward and the claim was processed as promised. The refund was received within the time frame outlined. We will not hesitate to purchase this travel insurance for future travel plans.

I've had an issue with my ex girlfriend in Wisconsin and I decided to cancel the trip. Even though I paid for trip cancellation insurance, they still didn't grant me a refund due to insufficient reasons not covered?? It was a selection option under your claim filing! I sent the receipt! So they just stole 300 dollars out of me. I will make sure to tell my friends about this and I will never paid for their crappy insurance policy ever again.

Our flight on the last leg of our flight from Auckland NZ to Washington D.C. was cancelled by airline and required overnight stay in Dallas. Fully satisfied with service provided and the reimbursement paid. Online processing was convenient. Thank you.

The rental agency in Mexico was extremely thorough in the review of every single scratch and blemish to the car. Apparently my wife or son opened the front passenger side door over a high curb resulting in a scratch to the underside of the door. The rental company charged me for the repair plus taxes and added it to my bill. Allianz promptly refunded the amount in full no questions asked. All I had to do was fill in a form, attach a copy of the bill and email it. Fast, efficient and courteous.

I have never purchased travel insurance before, never really thought I would need it. But that's just exactly what it is for - "Insurance". I'm glad I did. There was a lot of information to sent in but they were very good about communicating. And sure enough I did in fact receive a check in the mail for compensation due to an unexpected trip interruption. Definitely worth your while. They hold up to their end of bargain.

I was extremely pleased with the service I received with your travel insurance. It only shows that things are unpredictable and having travel insurance provides you with the peace of mind that your travel investment is protected. All representatives I spoke to from the moment of our travel delay to verifying that my claim was being processed were very helpful and pleasant to work with. Thank you!

I submitted a claim for the first time regarding a recent trip that was delayed. The process was simple and I was kept informed about the status at each step. I would highly recommend Allianz to anyone considering purchasing insurance.

My wife and I highly recommend Allianz cruise insurance. After uploading supporting documents, waiting 10 business days for Allianz review (as stated in the policy), our entire claim was covered. Thanks again, and have a blessed day.

We had a long trip planned and had to cancel a week before we left for medical reasons. Allianz sent us the forms needed to settle the claim and the reimbursement came through in a timely manner. The forms included those to be filled out by the physician. Excellent service.

We were glad we purchased Allianz travel insurance. We were starting to plan the different things we would do and see on our trip. Then all of a sudden one day one of us had to have a medical surgery done which would not enable us to walk around and enjoy the trip. We filed an insurance claim and now we will reschedule the trip.

We recently had a flight from Morocco to Germany delayed for over three hours (without explanation) and missed our scheduled and already purchased train connection within Germany. On top of the amount we had already paid for the existing tickets (40+ Euro) we were forced to pay another 70+ Euro for another train. A few days after the travel incident we contacted Allianz, uploaded receipts of our original purchase, photos of our delayed flight (the digital board at the airport), credit card receipt for our new purchase as well as images of the tickets, and within two weeks received a full reimbursement of the second purchase of tickets! I have used other travel insurance in the past and had to battle to receive anything (I was even mugged and had police reports of the stolen items and insurance refused to cover them!) but the process with Allianz was quick and effective. I would definitely use Allianz again for future travel!

Fast and swift handling and reimbursement of travel cancellation claim. Forms were professional and easy to understand and to be filled in. Will definitely use insurance again in the future and also recommend to friends. It took less than a week from submitting claim documents to having claim reviewed, approved and paid out.

Purchased the insurance on a whim, as I know traveling to a small east coast town can be problematic. First time with Delta, and first time buying travel insurance so I was not sure what to expect. Got trapped in MSP for 2 extra days and they could only get me to an airport 200 miles away from where I was going. I paid for Hotel and Rental car out of pocket hoping the insurance would pay me back. Finally got home and submitted the claim, got e-mail in 10 minutes that they had accepted my claim and were reviewing the paperwork. The next part took 8 business days but once it was finished I had the money I submitted the claim for as a check with limited work on my part. Did not have to talk to anyone on the phone, all through a website with little or no effort. Will be buying insurance for any Non-Direct flights I have coming up!

I tried to file a claim on 4/22/2017. I was having trouble getting the correct forms. Representative said that they would send them to me in the mail. They arrived on May 14. This is ** customer service.

Allianz was terrific to work with in filing a claim for unexpected medical expenses while on a cruise. I submitted copies of our receipts with a short on-line questionnaire and it was done. We received updated communications as the process went along and also a final settlement statement once the check had been mailed. We were reimbursed for all expenses. I will definitely use Allianz when we travel in the future. You cannot go wrong when Allianz has your back.

I was reimbursed for a transfer that I had already paid for once. The transfer company FAILED to pick us up as scheduled and take us from the hotel to the airport. I had to pay for a taxi. I was reimbursed for the taxi fare. I felt that it was fair for me to not have to pay for a service that failed to be provided by a transfer company. I was glad that I had purchased insurance and didn't lose another $65.00.

I had a family emergency arrive, which caused me to have to cancel a flight. Thanks to the great customer service representative I talked to when I called, I was able to have my flight reimbursed. The process was very smooth, thanks to the specific instructions I was provided. I also appreciated that I could track the claim's progress. I don't think I will ever book a trip without purchasing a travel insurance policy moving forward. I am so grateful for their help!

I was very pleased with the service I received through Allianz. Due to a health issue, I had to cancel reservations, and upon providing the proper documentation, my account was credited for the correct amount. Thank you so much. With the added stress of the health issues, this trip was the last thing I wanted to worry about.

I don't usually get coverage but I needed three different connections. I ended up being on Delta flight delays due to tornadoes and storms. This resulted in every connection not happening and overnight stays. Allianz was amazing in processing my claim. I thought to keep all my receipts. I forgot I had insurance until my husband reminded me. I will be getting this insurance from now on. My claim was about $400.

I was in Arizona when my husband in Ohio was unexpectedly placed in Cardiac Intensive Care. I had to change my bookings home to leave AZ immediately. Once I submitted my claim to Allianz for the additional money I had to spend in order to do that, they acted on the claim and sent me a check within a couple of weeks. Their website claim process was very clear. Uploading the documents to substantiate the claim went quite smoothly as well. I had no idea at the time I purchased the travel insurance that I would ever use it for this trip. But I thought the premium was quite reasonable and decided "why not?" and purchased it. I am very glad I did.

The airline had massive delays due to weather in a different location causing Houston to back up. Resulted in later flight to MSP which resulted in missing last flight to ANC as we landed about 10 min after it left. Needed to get a hotel. Allianz covered expenses of meals and housing. Highly recommend Allianz. Have already told several others to be sure they get an Allianz policy on their travel arrangements, both flights and cruises.

This is my first encounter with buying insurance for a trip. I bought it for a trip to Hawaii. I lost my job & was unable to go and the airline would not refund my $$. I filed a claim with Allianz and got all of my $$ back. From now on I will always purchase insurance for my trips.

We had an extremely difficult time getting to our destination due to airline misfortunes. We missed 2 connections, and once we arrived, our luggage was lost. Needless to say, we had to purchase clothing, a rental car and other things for our trip. Once we got back and submitted the claim, there was no hesitation in reimbursing us for our troubles & headaches. Would highly recommend you purchase this insurance before traveling.

Although it couldn't be a full return to the bad weather, it's worth mitigating some my business damage. Good preparation for the risk.

I made a reservation for a RT flight from BHM to Scranton/Wilkes/Barrow (AVP) for March 30-April 3. Layover in Charlotte. I never purchase flight insurance but this time I did. I don't know why, but I'm glad I did. The return flight from AVP to Charlotte was canceled due to tornadic activity in Charlotte. American Airlines re-booked me for the next day. I was shuttled to the Radisson in Scranton. My claim was for the hotel bill (the hotel gave me a "distressed passenger" rate) and my meal for that evening and breakfast.

I so appreciated the people and the processes within Allianz Global Assistance. The website and process for filing a claim was easy to navigate, and the people available for support if you have a question are service oriented. Thank you for your customer service and support.

Allianz was fair and prompt in providing a partial refund of my payment toward a trip, which I had to cancel due to health reasons. I would recommend any traveler purchase trip insurance through them. You never know what may happen before or during a trip.

My request for reimbursement of cancellation fees. I had no luck doing this online but when I called your customer service people they were very helpful and we took care of my request. Nice job by phone: terrible online.

I had a family wedding in Sacramento, CA. I purchased airline tickets and Allianz travel insurance. Not even a week after purchasing the tickets, My family contacted me stating they had a family emergency and will have to postpone the wedding until September. They were not willing to disclose any information aside from it being a family emergency. I immediately changed my airfare dates, but the airlines charged me a flight change fee. I paid that, and then filed a claim with Allianz to be reimbursed for the flight change. On the website they asked to provide proof of incident and all that extra information. I explained in detail what happened (As much as I knew) and included proof of the extra expense that was paid. Allianz denied my claim and stated they do not cover "trip cancellations".

I was diagnosed with Cancer on March 21st and on that day my doctor no longer wanted me to fly, especially not internationally. I had the foresight to buy travel insurance for our flights to London earlier in March. After jumping through a hindered hoops to get Allianz the correct documents I was denied. They said it was a pre-existing condition. How could that be? If I purchased your insurance on March 12th how could it be pre-existing? I didn't know I had cancer!! I didn't know this until March 21st. On top of it all I at least asked to be reimbursed the amount paid for the insurance. The customer service rep was less than helpful and laughed at me. I will no longer use this insurance or fly with anyone that does use you, this has ruined my relationship with American Airlines. You all are heartless. On a side note Delta, Hilton, AIG and Southwest canceled flights I had coming up without a blink of the eye!

I purchased travel insurance which clearly states “Trip Cancellation - provides reimbursement for non-refundable trip payments and deposits if a trip is canceled for illness, death or other specific unforeseen circumstances." I then had "unforeseen circumstances" which require me to cancel my trip. Allianz then tells me I don't "qualify" for reimbursement as my trip cancellation does not meet their standards.

Excellent customer service regarding inpatient hospitalization and flight back. Disorganized, confused staff regarding my two outpatient visits and reimbursement claim for my outpatient visits. I was never called back and when I went to call, the person seemed completely confused about how to solve the problem, and could not solve it but just kept me on the phone in complete confusion. I repeated myself 4 times and she asked me again to repeat it a fifth time. I had to ask her two times for a supervisor and she refused. She should have admitted that she was confused instead of sitting on the phone with me wasting my time.

On a whim and last minute decision, we decided to take Travelers Insurance for our return trip to Anguilla, BWI. Allianz Global was offered when we booked our flights. Also as a last minute thought, I brought the Insurance Information Card and a few pieces of documentation along just in case. The just in case ended up being an emergency medical evacuation as my husband was admitted to Princess Alexandria Hospital with a diagnosis of congestive heart failure and he was in AFib.

After filing an appeal and writing my complaint on this site, my claim was rightfully approved. I am grateful my appeal was approved, but Allianz must improve this process. I never received an email or notification that my appeal had been approved, but found out by refreshing my claim web page. Most importantly, my claim never should have been rejected up front without some sort of discussion or request for additional documentation, since it was a completely legitimate claim as outlined by my policy. Again, the important thing is, Allianz rightfully approved my claim after appeal, but this process was incredibly stressful and frustrating.

Unfortunately, my wife became ill at the onset of our recent cruise. We had to be served by the ship onboard medical center and were charged for the services rendered. After returning home, we filed a claim with Allianz Global Assistance. The process was very straightforward and as simple as it could be. We were thoroughly pleased with the result and outcome of our claim. The claim was simple to process online, the result was very favorable and overall, this was a very good experience with Allianz Global Assistance. We definitely will use them again on future cruises.

During a trip to the Dominican Republic, a travel companion broke her leg, had to be flown home for surgery after 2 nights in a DR hospital. The claim process was relatively easy. I submitted the appropriate doctor's notes and receipts and received the checks without delay. Will absolutely use Allianz again and have a trip booked using Allianz.

One year in advance our daughter, her husband, me and my husband booked a cruise. We were so excited and made many plans. In late fall my husband started feeling not well. But felt all would be OK. On the 17th day of December our daughter was diagnosed with pancreatic cancer. After many tests the cancer was found in many places. The 24th day of January she passed. I notified our travel agent. She was quick to offer me help as to what I needed to do. When I provided the information she needed everything was taken care of. Allianz was wonderful! I was sent a refund. The experience was comforting as everything was handled in such a quiet manner. Thank you Allianz.

We were traveling to Alaska for business and pleasure. We purchased our airline tickets and the insurance, of course hoping to travel to Alaska! Then my husband was diagnosed with cancer and we had to cancel. I contacted Allianz by phone and the agent was very understanding. She explained the claim procedure and helped me know how to file the claim. I chose the direct deposit and the money was in my account within about 10 days. Thanks Allianz!

I was surprised at how quickly Allianz processed my claim. I put in all the information on their website, submitted it, and had a check in about 10 days. Still no word from the airlines about the botched flight plans, but Allianz came through perfectly! Thank you!

My mother was not able to fly due to the fact that she had to have a medical procedure right before she was supposed to leave. The customer service agent was very helpful. He told me everything I would need to go ahead and get the claim going. He started the claim gave me the claim numbers and helped me through the paperwork. He sent me everything that I would need through an email. I took it to the doctor's office, had it filled out and returned it. I received my checks within 2 weeks after the claim being received.

Allianz was professional and efficient in processing and resolving my claim. When we became ill overseas, Allianz referred us to a clinic and gave us excellent advice. When we returned home, an agent advised me and helped me to process the claim.

I am so glad I purchased the insurance. I had an unforeseen illness with my child and had to change my return flight. I was charged a change fee by the airline. The claim form was easy to fill out & I was able to upload requested documents from my phone. In about a week, my claim was processed and my money was deposited into my account the day I got the email. I am so thankful I purchased the insurance!

I'm currently waiting for the final piece of my claim. Up until now, I'm truly satisfied. The process was fairly uncomplicated. I just don't know why one important item was forgotten, but I'm not blaming Allianz. But I do Allianz is forgiving.

I had to cancel my flight the day before - due to a business issue. Allianz provided considerate customer service and offered a check reimbursement within a few days. I strongly recommend this insurance, particularly if you have variable business meetings.

We had trip insurance for a trip we had scheduled 5 months in advance. A chronic health issued caused us to delay our trip due to a surprise surgery. We were fortunate to have had trip coverage. It paid for the cancellation/postpone fees for the airline. The hotel was a little more forgiving and did not charge us penalties to reschedule. The claim experience with Allianz was easy to understand and was processed quickly. We have now rescheduled our trip for later this year and yes, we did buy trip coverage for that trip as well.

I was going on my first international trip so I bought travel insurance for my flight. After a 22 hour layover my flight was cancelled and I had to spend another 12 hours in foreign country's airport. I decided to get a room at the airport hotel so I could take a nap & get a shower. I submitted my cancelled flight paper & my hotel receipt to Allianz and quickly received a refund on the hotel. I was completely satisfied with my experience!

Was impressed with ease of use, customer service, and access. Was unsure when I bought plane ticket about their insurance coverage but turned out they are class act. Will use again. No BS when had to call in and easily resolved what I called for and in good timing.

We had confirmed reservations for departure on April 8, 2017, changing in Atlanta, to Tampa, where we were to board a cruise. When we arrived at the airport an hour before our 6:25 a.m. departure, the agent told us we're booked to fly out on April 9 instead. Even though I had an email of our reservations, Delta had changed us to the next day without contacting us and without our permission. On April 7 Delta sent us a reminder email of our April 8 flight. No departures from our airport on April 5 - 7 due to severe storms in Atlanta. Our trip was interrupted, to say the least- we missed our cruise. Allianz just advised that this does not meet eligibility for trip interruption compensation. Why not??? Do not ever take out Allianz Trip Protection insurance. If our situation is not eligible, then it is worthless. I submitted every bit of information required for submitting the claim. If I could submit no stars, that is what I would do.

I received a full refund for my trip, because I was in the hospital at the time. I was so thankful that I bought the insurance. Thank you so much! I will always purchase flight insurance for any trips I make in the future.

I am Lillian's son and I am the one that handle this for her and speaking for her and the ease of handling this insurance policy. I really have to give it the highest rating because there was no hassle. They asked for a copy of the doctor's release which I got and everything was done so I was just these folks a very big thumbs up. Thank you very much.

Very pleased with the trip protection policy. Had to change airline reservations to return from Mexico sooner than planned for medical treatment. Reimbursement for cost to change air reservations went very smoothly. Customer service very helpful. I would take out this insurance again.

This is the first time we ever needed to file a travel claim and are grateful we purchased insurance from Allianz. The policy covered every expense we submitted with no questions asked. We received payment in less time than Allianz states for reimbursement. The website is user friendly, and the customer service reps are supportive and helpful. I recommend Allianz. We will remain loyal customers.

My experience with Allianz was very pleasant. The claim process was quick, easy, and efficient. I am very satisfied with my service. I was able to claim a refund for a canceled flight within a matter of minutes. The refund was mailed to me within two weeks and arrived on time.

Allianz was fair, sympathetic, and efficient in dealing with our claim for cost of a cruise which we had to cancel because of a family medical emergency. The application process was very easy. They exceeded our expectations for service. We highly recommend Allianz for travel insurance.

I am very happy and satisfied with the service; I have traveled JetBlue for many years and it's the first time I needed to use the insurance. For my surprise the claim process was easy and the customer service was excellent. Thank you for guide me thru the process and been so helpful.

I went to the physician on the cruise ship to check on my blood pressure because I was developing lower extremity edema and Allianz paid the bill promptly. Great service! I always wondered if this trip insurance would pay and now I know it does without question.

I started buying the Allianz Global insurance for concerts about 4 years ago and didn't think I would ever have to use it. I have now had to use it is twice and both times the company has been great, very prompt and given us a full refund. Both times I was ill, they not only refunded my ticket but also my husband's. They understood he would not want to go without me. They have been very easy to work with.

The Customer Service and Claims folks were very helpful and we were pleased. Our concern was with the fact that we have been Allianz/Access America customers for about 20 years and we did not realize that our purchase of your insurance thru the airline did NOT cover existing medical. Our other policies always did when we bought the insurance within 7 days of the reservation. But they refunded our amount so we are happy now but will likely NOT use the airline insurance purchase option in the future.

Very helpful when I spoke with a representative and explained my situation. They got right on it and I received my payment quickly. The online document upload was a little difficult. But all in all, I am extremely satisfied! Thank you!

We usually buy Allianz insurance and have never had a problem if we needed to make a claim. We would certainly highly recommend them. They provided prompt, courteous service. They do require proper documentation of course, but as long as you have maintained your records you should have no problems.

I was traveling to Arizona on American Airlines to meet with my wife and her stepfather who was under Hospice care. I purchased trip cancellation insurance at the time from Allianz directly on the American Airlines website. I purchased the tickets on a Tuesday not knowing that my wife's stepfather had passed away the Sunday before. That is why I canceled the trip, which should have been covered under the insurance policy.

We travel once or twice a year, sometimes to Asia, or Europe, Mexico or just within US/Canada. Ever since my husband turned fifty, in 2012, we started getting travel insurance from Allianz. Both of us are healthy (thank God), but we also believe in Murphy's law. The peace of mind that Allianz gives us, while we are enjoying our yearly vacation completes the wonderful experience each time... Just recently, we were scheduled to travel to Japan to witness the Cherry Blossom Festival. Unfortunately, 3 days before our departure, I got sick. I pushed on still going because we planned that trip 5 months ago and as always, we were so excited. My doctor however advised me to cancel, as she said my condition may worsen, and worst case scenario, I may get hospitalized there. So, long story short, we canceled.

Two days before our trip, my husband required emergency eye surgery. Obviously, travel was out of the question. Allianz provided me with the appropriate forms and within 2 weeks of filing the claim, we received a check. Needless to say, we are extremely satisfied with the quick response and level of service we received from Allianz.

From start to finish, Allianz was very helpful and professional. I called and spoke to a rep who answered all my questions in a detailed and courteous manner. When I was ready to file my claim, I called again and the rep was kind enough to walk me through all the steps - and then it was ultimately brought to a successful close.

Every time I travel or rent a car I always get insurance from your company. I have gotten refunds and repair cost and I have never had a problem. Your service personnel are very helpful. I just booked a flight for next month and got the trip insured, it is well worth the cost of the policy.

Had to file a claim because United Airlines wouldn't accept responsibility for their negligence, and provide basic customer service. Allianz assisted immediately, offered instant concierge services on the phone, and processed/paid out my claim within 10 business days as stated. They didn't waste my time either, and advice on the phone was helpful and concise. I typically don't like paying for travel insurance aside from specific instances, but this particular situation justified my travel insurance use and made me more likely to purchase the insurance in the future, knowing that I can actually be helped when I need it/get my money's worth.

Never purchased travel insurance prior to this vacation, but decision based on elderly parent, but 4 days before travel fell and tore rotator cuff. Unable to even lift arm to feed self. Contacted travel agent and began claim, which required verification of injury, treatment, proof of inability to travel and any refunds. Easy access to progress on website, telephone service excellent and handled in a timely manner. Although full cost of trip, entire coverage of purchased policy was refunded. Excellent company and will never travel without insurance again. Very satisfied.

Always polite and helpful. Did not question my request. Just asked for the proper forms to be filled out (and sent the form access to me). As soon as I got them out to them, they let me know when they received the package. Then I received the refund within a week!

Absolutely fantastic, easy claim process, very fast response and no hassle claim settlement. Can't say enough good things about my experience. Totally made up for my terrible experience with the car hire company. Thank you again for your help.

My claim was taken care of in a very timely fashion. Our flight had been cancelled for 2 days due to bad weather. Once I sent in my documents, I was reimbursed quickly. I appreciate the quick service. Would recommend this company to friends and family.

I received a refund on the "return home" portion of my plane ticket due to the illness of a family member. There was a reasonable amount of paperwork to fill out and send in. It would have been helpful to have a little more information about how to actually go about making the return flight reservation in advance to be sure that I would be able to receive the refund. Neither customer service reps at Allianz or the airline could give me clear instruction, but I managed to figure it out on my own. Once I sent in the claim with all the information required, I received my refund promptly. I will definitely buy Allianz trip insurance in the future.

I signed up with Allianz and so glad I did, as I had a sudden illness before my flight. I sent in the necessary paperwork and within ten days I was reimbursed in full. I recommend this insurance and have already mentioned this to several friends and co-workers. Thank you Allianz!

Great job by Allianz!! Everything was processed in a very timely manner. Payment was received in two days when initial indication was ten. Expected process to be a headache but did not happen. No hassle. Will buy insurance again. Thanks!

I found Allianz to be very helpful. They told me what information to gather. That took awhile to gather but as soon as I sent the cruise ship trip cancellation to them, my case was settled very quickly. The representatives that I talked to were always very courteous and helpful. I was paid in full very quickly. I would definitely recommend Allianz for travelers.

My claim was handled quickly and professionally. Directions to make a claim were clear. I received a follow-up call to tell me how many days I had remaining to make a claim. The caller was courteous and professional. After I submitted the claim, it was refunded in a timely manner. I was very pleased with Allianz's assistance.

I am very happy to have this opportunity as I was going to write a letter and this makes it easy. I am more than impressed and grateful that I had this insurance. The delay kept me from contacting work in New Brunswick so it was costly. Having insurance helped me so much and I will never travel without it now! Cannot thank you enough. Am telling everyone I know who travels to look into your insurance. Thanks again!

We had to cancel our trip to Hawaii due to surgery on my hip. Allianz was very responsive and helpful in processing our claim. They have reimbursed us to the full amount of the amount covered by the insurance policy. We would highly recommend using them in the future.

Documentation is required for a specific type of claim. Overall great service which took the financial burden off during a unpleasant situation.

We had to cancel our trip due to my son breaking his ankle playing soccer and subsequent surgery. We downloaded the doctors note form from the website and had his surgeon fill it out. The form was uploaded on the website as part of the claim. The claim was promptly handled and we received a check for the cancelled airfare. A overall very good experience.

I was very pleased with both my purchase and payment of my claim for a canceled trip. I initially called to find out whether my circumstance would be covered and (understandably) the person that helped me said that while he didn't know, he then walked me through the claim process and what I would need to submit as backup. The claim was approved and I had a physical check before the deadline for a decision they gave. YAY!

They were very good, and filing the claim online and attaching documents online was easy. We prefer Allianz insurance because they have been reliable in the past. We always hope things will go easy from travel standpoint but we never know what can go wrong. We wish we can add extra things to the policy when we buy it through any airline though.

I had to cancel my trip due to an illness. After submitting my trip cancellation documentation to Allianz, they refunded the full cost of my trip in just a few weeks. The only improvement I can think of is that Allianz could have sent me an email letting me know that my refund check was on its way. But all in all, I had a great experience. Thanks Allianz!

Happy with the claim service even though filing late. Was impressed that technicalities didn't affect the claims process. I was somewhat pessimistic about my claim being approved but was pleasantly surprised. I would certainly recommend to friends to friends and family who travel frequently.

Great job. A fast and efficient and professional at a hard time. Handling greatly and in a timely manner. Would recommend this company to all. Will leave a good Yelp review as well and thanks again for all of your help. Have a great day!!! Thanks.

Great service. It was fast and easy. I will get it again. I had gotten insurance in the past that had been horrible but this time I felt like it was easy to do and what I needed to submit for the claim was super clear. I'm very happy with how it all turned out.

Allianz Global Assistance handled our claim very quickly. Sent in all the paperwork and less than two weeks we had a refund for a flight we had to cancel. Would use them again in the future for any trips that we planned.

I would not purchase your insurance again. I felt scammed, very disappointed. I booked my airfare separately from my friends so we could all pay individually. We had to cancel our trip due to my son's illness. Even though my claim was approved due to my son's illness, they were denied and lost all of their money. I wish I could give you "0" stars. I feel terrible that our trip was canceled because of my son and on top of it they lost their money even though we thought we did the right thing by purchasing your insurance policy. I couldn't be more disappointed, what difference does it make if we booked together or separately? Terrible policy. I feel like we were scammed.

I booked a trip to Jamaica for my daughter and myself. A travel insurance was offered via Allianz and I said, why not. I had to cancel my trip because my daughter didn't have a proper travel documentation (her father refused to sign the consent), so I contacted Allianz and I just received a letter saying that the policy was only for certain coverage, therefore they cannot honor the claim. They took over $200.00 and they tell me that they cannot reimburse me. So, why are they even on the market? They said you can insure your travels, but they put a lot of conditions and if you want to have maximum coverage, you have to pay maximum price!!! It is really disappointing and I will never take this insurance again.

I am so very grateful that Allianz has an excellent travel protection plan that they honored so expeditiously. I was unexpectedly laid off and Allianz reimbursed both my husband's and my airline flight arrangements as money is now at a premium as we couldn't even afford a short vacation at this time. Allianz, you are the Best!!! Thank You so very much!!! I would definitely refer you and use your service again!!!

In Bermuda and my friend fell and broke her hip. From the very first phone call to Allianz, I was meet with very good assistance and concern. Follow up call were made and good questions to assure me and Ms. ** that all was handled including bringing her home with a nurse. Super!

I have purchased health insurance for my wife since 6 months ago. My wife has been using a medication from 2 years before. Now she needs to see a doctor to get the prescription for buying the medication. Although that it is mentioned in the policy that stable pre-existing conditions are covered by the insurer and this is her case, they refuse to cover my wife. Contradiction to purchased policy. I do not recommend Allianz at all. They will find something not to pay you.

I am happy with how Allianz Insurance handled my claim for hotel and food expenses after the cancellation of my April 6, 2017. Delta Airlines flight forced me to spend the night in Roanoke, VA, at my own expense (the airline provided only a coupon for a "distress" hotel rate). I provided all documents requested on the Allianz application, and I received my full claim amount within the promised ten business days. I would have given Allianz five stars, but I think its application could be a bit more user friendly. Thank you.

Our travel plans changed due to a family medical emergency. Initially, American Airlines was going to charge $450 in change fees. I contacted Allianz to file a claim for reimbursement. I received claims forms via email to process. Multiple phone calls later with American, a wonderful supervisor worked with me and rebooked our trip waiving the fees. I contacted Allianz immediately to let them know that I would not be filing a claim and to change the travel dates on our contract.

I like to say that Allianz Global Assistance was fair and prompt in reimbursing us $355.00 for our extra expense for travel delay due to common carrier delay. Thank you. It was a terrible and inconvenient experience but having the travel insurance was a great help.

I provided the requested documentation, the process for trip cancellation was quick and thorough. I would def say this is a great way to protect your investment in your travel arrangements. I would purchase again and in fact has vowed to make this purchase a part of the cost of my doing business.

This was the first time I purchased travel insurance, but I'm glad I did since our connecting flight was canceled in March due to snow in Charlotte where our connecting flight was. We were able to book another flight, but had to drive from Chattanooga to Atlanta, and flew into LaGuardia instead of JFK, which meant we had to get a taxi both ways. Allianz was very quick to get us our money for the taxi rides, parking in Atlanta, and gas.

Easy application, great insurance product, highly recommend. I applied online and got my refund within 10 days. You do need to submit a form from your doctor and fill out a simple online form, but after that Allianz will take care of the rest of the process.

Hello, when we arrived to our destination in Punta Cana Dominican Republic airport, I found out that Frontier have lost my luggage. They told me to make a claim of lost luggage, which I did, and then they sent me to our resort. I was left without my clothing, medications and travelling essentials. I was forced to purchase clothes, shoes and sunscreen. For the next couple of days I've tried to contact the Frontier Airlines about the whereabouts of my luggage.

I am a travel professional and ALWAYS recommend insurance to my clients. I always get them for my own travel, too. Case-in-point: the last 2 personal trips I have taken, I have been so grateful for having Allianz on my side. I had a death in the immediate family and two travel delays that would have been very expensive out-of-pocket costs for me. Not only did my claims get processed amazingly fast, but they were incredibly simple to do (online) as well. I'd recommend Allianz without hesitation. You can never be under-prepared for the unexpected.

This was not my first time purchasing this travel insurance, but it was my first time filing a claim. I thought I would have to fight for my reimbursement as I've seen some insurance companies lock down when something happens. However, I quickly and easily filed my claim online, uploaded my documents, and within 48 hours I received an email stating my claim was approved. I received my check in the mail a couple of days later. I couldn't have hoped for a better experience!

The process was simple. I missed a connecting flight and my bags didn't arrive. I was traveling to Morocco for a group tour. I missed the first day of the tour to get my bag and had to pay a driver to bring me to the group. Filing the claim took 5 minutes and I had my check in about a week.

Our flight was delayed several times and we missed our connecting flight to Ireland. Without our insurance that we purchased we would have lost money. Your company reimburse us for the tour that we had to cancel and our money for food and beverage. Although I would have like to spend those 2 days in Ireland getting some money back for our delay was very gratifying.

Absolutely HORRIBLE company!!! I purchased an extended hotel stay through Hotwire and purchased the insurance through Allianz. Later on that same evening my mother broke her arm and required major surgery. I filed a claim through Allianz for reimbursement and was turned down and told that because she broke her arm before midnight that night it was a pre-existing condition and Allianz would not reimburse me because the insurance policy did not take effect until midnight. This is a HORRIBLE way to treat clients and this is a HORRIBLE company. Do not ever trust this company for any insurance needs because they will search for any reason to avoid reimbursing customers. I could not give this company a low enough rating.

It was easy and we received our refund two weeks later...(the.costs for a flight delay.) I had a question while filing a claim and it was answered clearly... the online and phone support were both very helpful! We're booking another trip this week and Allianz is the first company I will be calling.

Found the whole process very easy. My only suggestion would be to have a place to update my address when making a claim as this was not possible during the process and the check went to our old address. Other than that it was all good and when we worked out. There was an address issue, it was quickly sorted.

I had to cancel a trip with my husband to Belize. It was my 50th Birthday present. I got seriously sick 2 days before the flight, with high fever and more. After consulting my MD who strongly recommended not to fly because I was contagious, I called the airline and canceled the flights - which were not refundable. I contacted Allianz and they reimbursed 16 days later the full amount after I submitted the required paperwork. Thank you, Allianz.

Unable to get on my flight due to medical reasons. Filled out necessary paperwork. Refund of ticket price was done in a very timely manner. Instructions on the certificate were complete and easy to follow. Did not require any telephone calls to ask for help.

Very easy to submit a claim on the Allianz website and there were absolutely no hassles with getting the full documented amount of the claim reimbursed. I will continue to use Allianz as my preferred provider of travel insurance on the occasions I purchase insurance.

Allianz covered an unexpected rental car expense that was incurred due to airline mechanical problems. It was a nice endorsement of having the travel insurance. The customer service site was easy to use and reconciled quickly and payment was made in a timely manner.

Filed a medical claim online with all the supporting material during a recent vacation trip I took and the claim was resolved promptly and efficiently. The process took 5 business days. I am very happy with getting my claim resolved. Thank You.

For foreign travel we wanted some travel insurance and medical if needed. My wife did need a doctor on our trip. We submitted our claim and we were reimbursed for her doctor visit. We were pleased with the policy and peace of mind having the insurance.

We missed our connecting flight as a result of the original flight running late. We therefore had to fly to a different location, which caused us to need ground transportation to reach our destination. Our trip insurance reimbursed us for the ground transportation in a timely manner.

Was able to submit a claim due to Delta being dumb and not having a crew to fly me out to the location I was going. The flight I was never going to make due to not being in this location, therefore your company got me reimbursed. It was quick and easy, now hopefully you can help me with the next one. Thanks!

Wife was sick and couldn't make it out to my hotel the night I rented it for. Allianz sent me a check for the amount that was paid and owed. Thanks for understanding and for the quick turnaround. I recommend this provider.

I had a flight cancelled from Florida to New York JFK because of a snowstorm. Because we weren't the only ones in this predicament we couldn't get a flight home until three days later. I called your company as was recommended by the JetBlue associate. The man that I talked to from Allianz was very, very helpful! He gave me all the information I needed. I followed through and had no problem receiving my claim.

I was very pleased that I had bought insurance for my flight. I flew out for a funeral and so had no idea what was going to happen when I arrived or when I departed. I had no problem when I flew out, but on the way home I had a delay. Thanks to Allianz for helping me.

I had to cancel a trip with Delta Airlines, that I had bought with frequent flyers miles. In order to put them back to my records they charged me a fee. The insurance paid the $150.00 fee to me. I was very pleased with the quick response of the insurance co.

Speedy refund. Thorough. Thank You! Y'all care. It shows. This academic road dog has put on some miles and y'all are special. Without y'all assisting companies like Amtrak and Greyhound, the customer service, before and after, would be nonexistent. Keep keeping on.

I have used Allianz for at least 3 family vacations. We have needed to file claims for reasons such as trip delays and medical expenses. Allianz has been wonderful. Very customer friendly, reliable, honest and very fast turnaround time. Thank you for such great service.

My United flight was cancelled and I used a one-way rental car to get to my connection in Chicago. The insurance claim was for the cost of the rental car. The online claim application was efficient and the settlement even though did not cover the entire rental cost was fair. United has finally offered a travel voucher to make up the difference. Will use this travel insurance in the future.

Event Ticket Protector - My wife and I were very satisfied with the ease of submitting a claim and speed with which it was processed for our non refundable theater tickets. We had to cancel a trip to NY with planned evening to see the Lion King on Broadway due to a medical emergency.

I booked a flight on Delta for a family member in an emergency situation getting my brother from Utah to New York in the same evening. I booked the flight and took out the travel insurance for $21. After realizing it doing it so quickly I entered the wrong departure date. I quickly cancelled the flight and rebooked it with the correct date. I was credited immediately to cost of the flight. Allianz credited my account with 24hrs the cost of the insurance. I was extremely happy. I know it was only the $21. But the prompt attention, and follow up emails making sure everything was okay was above and beyond wonderful customer service. Like I said I booked the flight quick, and always trying to find the best price. I would never again not take out the insurance. Thank you.

The claim was handled perfectly. No hassle, easy online instructions. Even after I had missed the add document section, an email was sent reminding me to submit the documents needed. Within a short time, I received an email indicating that my claim had been approved, and a check was being processed to send.

Like all insurance, no one ever wants to actually have to file a claim - the experience is always so painful. Allianz was different - they exceeded all of my expectations! After having to cancel our Spring Break trip due to illness, I anticipated a hassle full claims process. I was so surprised when it was handled so seamlessly, and quickly. The paperwork required is lengthy, but understandable to verify details. The online system to submit documentation worked very well.

While out of the country I caught a cold that developed into bronchitis and had to see a doctor. When back at the US I submitted office visit + medicines expenses to Allianz - online (very short & easy process). Allianz processed the claim within days. I am very happy with Allianz and will continue purchasing travel insurance with this company.

Following our trip, I had medical expenses from 3 doctor visits, with one being in a foreign currency. Went to the website and quickly found the claim form, but had questions. With 3 different visits for 2 people and one in "funny money," I found it necessary to call Allianz. As soon as I spoke with a representative, he took over and the process was easy! I should have started with a phone call. Claim forms were sent by email, completed, scanned with receipts and returned. Check was received within a week. Great customer service.

Claim process was easy and quick. This was the First time I face ever had to file a claim. I never thought it would pay off having this policy. Thank you to the team with the help on the process and Alaska Airlines for the cancellation and link share to start the process.

I'm serious about this. If you plan to travel to and from Alaska or anywhere around Alaska, do not travel without insurance. I think Allianz is starting to catch on with recent rate hikes, but the insurance has paid off over the past few years. We've had flight delays due to weather and volcanic eruptions, and even one trip interruption due to medical emergency. If you make PDF copies of all your documentation that you can upload, filing a claim is very easy through their website.

The process was easy, communications to me was helpful and direct, and simple to follow. With being sick with an upper respiratory and ear infection I was unable to fly to work and it was stressful, I was very appreciative of how user-friendly the process was. Thank you!

I filed a claim for an activity that got cancelled due to weather and had a non-refundable deposit. I submitted a letter from the tour operator and a copy of my credit card statement and Allianz reviewed and approved the claim within a week. Everything was done online including purchasing the travel insurance and submitting the claim. I was very happy with their service.

My flight was cancelled and I had to fly the following day, spending the night in a motel. As the airline did not pay for the motel or food, I filed a claim on my Allianz Global travel insurance. I was reimbursed for the motel and dinner within a week of filing the claim. Fast, easy and reliable. Will use them every time I fly.

I had to cancel a professional trip due to a death in the family. I received assistance with my claim immediately and a check sent to my home within a week. The forms were easy for the physician to fill out online. The Allianz staff was courteous and very helpful. I consider this company to provide excellent service. I would definitely recommend this to a friend.