Allianz Global Assistance Reviews

My boyfriend and I were going to travel from CA to ME at the end of May 2017 to visit my family he had never met. At the beginning of April 2017, I purchased two round trip tickets through Priceline: CA to ME was on JetBlue and ME to CA was on American Airlines. When I reached the end of the Priceline scheduling process I decided to purchase travel insurance for the tickets. By purchasing the travel insurance I mean I got to the area on the Priceline screen and selected the option/box to purchase the travel insurance; the tickets and the insurance were purchased during the same transaction. At the beginning of May 2017 my mother had an emergency surgery that resulted in the cancellation of the trip.

Our experience this time with Allianz was excellent. We submitted our claim and all supporting documents and within a 2 week time frame we had our approval. It was very easy and painless. I will continue to purchase trip insurance for our travels. I don't have the policy number but our claim number was **.

When my American Airlines flight was cancelled due to weather conditions, I was forced to stay in NYC for two nights. When the airline did not even offer hotel vouchers or aid of any kind, Allianz saved the day. Submitting my claim was easy and my experience was top notch. What started as a stressful and expensive travel debacle ended with great relief thanks to the excellent coverage and customer service Allianz provided to me. Will definitely tell friends and recommend! Thank you.

I'm on my fourth or fifth round with this scam company. They make it sound nice and easy. I paid something like $15 to secure my $250 Delta Airlines ticket and seemingly a 102.7 degree fever due to cancer recovery from chemo and radiation doesn't seem qualifying for a reimbursement to them. Apparently I was supposed to get on the plane and die. That would be better for their bottom line... that's how insurance really works. I believe this final round will definitely have cost me more in bills with my oncologists than these ** owe me. INCREDIBLY DISSATISFIED!

It was a resolved partially. Since I purchased a layaway plan, the insurance provided to cover my tickets apparently covered only the first payment of my tickets. And when my layaway plan finished, my insurance didn't cover the remainder of my tickets. Doesn't make much sense but it happened. Wish I would have ready policy to policy and called in to make changes. Such a mistake on 2 companies this large should not occured. But it did. And didn't get a full claim for all my tickets. Thousands upon thousands of tickets sold on this site and insurance purchased on many of them and a mistake like this. I own my part due to my lack of reading my policy in detail. And Allianz took care of their part only after I complained about my initial claim payment being wrong. Fix these website problems. This shouldn't have happened in the first place. I will be doing business elsewhere, I should have sold my tickets and made the other 225 back that my insurance didn't "cover".

My daughter caught a bad cold which forced me to cancel my business trip. Because she had a cold & cough she just needed rest and liquids; not a doctor's visit. When I informed Allianz of the problem - after waiting through a myriad of voice prompts, they let me know there was nothing they could do to help me because I hadn't taken her to the doctor. If I had taken to the doctor, or since it was sudden, the emergency room and incurred a $100 co-pay, I would have gotten my money back - which is why I bought the travel insurance. In the future, Priceline is great, but don't buy Allianz insurance. Unless you have a major life-threatening event - which you can document - the service is nothing more than a scam.

My wife and I planned a once in a lifetime trip to Hawaii in August and purchased main leg of our trip from Mainland to Oahu on 4/20/2017. We then decided in July that we wanted to see Maui as well so purchased tickets from Oahu to Maui and back including Allianz insurance around July 8. Our daughter was diagnosed with breast cancer in May, had a mastectomy in late May and started "red devil" chemo at the end of June. At the time of purchase of the Allianz insurance we knew about the cancer diagnosis, but thought that we would still be able to go on the once in a lifetime trip. The strength and commutative effects of the chemo made her very sick and unable to care for herself and 3 young children so we decided to completely cancel the trip.

For a trip to Paris, my wife decided to buy the optional airline trip insurance on the airline website since we were booking the flights several months in advance. The premium was around 5% or so of the cost of the three airline tickets. The flight to Paris went as planned but the last leg of the return flight was cancelled and the subsequent efforts to get us on another flight at another airport were botched by the airline leaving us stranded for the night with no financial assistance from the airline. We incurred additional expenses of nearly $400 to complete our return home. Our initial effort to file a claim on the Allianz website left my wife frustrated as it was a bit confusing to we inexperienced travelers. My wife, in frustration, was willing to eat the additional expense. We let the claim sit for a couple of weeks before I decided to follow through with submitting the claim.

Unfortunately we had to cancel the trip we had planned. We had absolutely no issue getting our refund. Customer service was great and the check was received in a timely manner. Thank you very much. Would highly recommend them without hesitation.

I had to cancel my flight and I received a refund in prompt manner. It was easy to apply for the refund. Overall was very happy with the experience. The website for applying for the refund was easy and intuitive to use. I came back a second time to upload additional documents.

I purchased an Amtrak ticket on March 5, 2017. The policy covers trip cancellation due to inclement weather, and while my Amtrak ticket was cancelled in entirety, with no offered substitute ticket or schedule, the insurance claim I submitted to Allianz was not honored. Either wrongfully or willfully I was denied monetary compensation that, according to Allianz' own written policy, I am owed. I am angry. I will never buy Allianz trip insurance again, and will make a point of telling my many friends who travel to avoid doing business with Allianz at all costs.

The process for submitting a claim was very "customer friendly," and the response time frame very short. Allianz completely fulfilled its obligations without undue questions and in a very professional manner. I will definitely use Allianz again for Travel Insurance if the need arises.

This was a clean airline ticket cancellation due to illness. I purchased the insurance on the Aer Lingus website at the time of booking. The Allianz policy requires documentation of payment of ticket either a receipt from airline or credit card statement. I promptly forward the airline emailed that stated on the first line: "This is your passenger itinerary and receipt email" which included the line "Payment VISA." They refused to accept it despite the clear language of their partner's (Aer Lingus) email. They stubbornly refused to accept that companies do not issue receipts for payment when they are not paid. Because of personal information security, I need to redact private information from credit card information before forwarding. Why do this when the requested documentation is obvious.

We were very pleased with Allianz Global. They were helpful and easy to reach when we needed them, they gave us helpful directions, and they paid our claim quickly and without a hassle. I was hesitant to buy the insurance when we purchased our tickets, but I will definitely purchase it the next time we travel.

When my wife went into labor 4 weeks early due to preeclampsia, the last thing I was thinking about was my flight to my sister's wedding the following week. When her doctor recommended I not go, I was so glad I had purchased this policy. The help I got over the phone was tremendous, and I am so grateful that I didn't have to fill out more than a few pages of paperwork.

Whenever I travel, I always purchase the optional insurance. However, until a recent incident it has always gone unused. Upon our return from vacation, I contacted Allianz to see if the emergency medical attention I received was covered under the policy we purchased. The agent I spoke to said that indeed it was and explained the process of submitting a claim. I was able to submit the claim and track its progress online. Within approximately 3 weeks, I received reimbursement for the entire amount of the bill we paid for the medical services I received. Travel without insurance is never an option.

My sister and I had to cancel a trip to Florida in mid-May, 2017 due to our father being placed on Hospice. He died one day after we were scheduled to travel. Our experience with Allianz was outstanding. We filed a claim, received all the necessary paperwork, we completed it as instructed and submitted it. Within 8 business days we were approved for our out-of-pocket costs and within 15 days we had our check in hand. Fortunately, we were able to reschedule our trip and we purchased Allianz insurance again for the peace of mind. I would highly recommend this company to anyone searching for travel insurance.

We were really impressed with our service! The Allianz team was fair, quick and competent. It was a bright spot in a trip that didn't go according to plan. I can't wait to use them again. Thank you for your great customer service. I will recommend them to friends and family!

I had to cancel a trip due to a badly infected burn. I promptly submitted all of the required documentation to Allianz. Despite their guarantee of a 10-day turn-around on claims, they are now, more than 3 weeks later, telling me that some of the submitted documents aren't in the correct format. Instead of emails from the vendors, they want old fashioned letters on company letterhead. (Never mind that all of the company information was prominently displayed on the emails I submitted. Never mind that nothing in the claim instructions specified a particular format. And never mind that Allianz conducts all of its own business by email rather than letter.) Finally, after hours on the phone with various Allianz personnel, I was routed to a supervisor named Melissa, who straightened things out and approved the claim within 5 minutes. Hooray for Melissa, but boo for everyone else I interacted with.

Alliance reimbursed for extra meal coverage for missing flight due to airline maleficence; and mileage for returning to airport 24 hours later to pick up delayed baggage. The phone personnel were very kind and rapid reimbursement after faxing in request.

Thank you for making this process so easy. From start to finish, it was a pleasure to work with Allianz. Vertigo is horrible. The last time I had to cancel was when I had emergency back surgery, and Allianz was great then, too. I very much appreciate it!

I travel frequently and had purchased Allianz coverage on several occasions for different purposes. I am very glad it finally pays off: this time having insurance saved me from wasting 2 airfares to Europe. Claims process was simple, straightforward. Approval did not take a lot of time, fast to receive reimbursement as well. Will not hesitate to buy this product again!

I bought this policy because there were so many uncertainties about our trip. As it turned out, the weather in TX messed up our trip. The policy covered our overnight expenses (room and meals) with no hassle. It was definitely a plus. Thank you, Allianz.

I was very upset that I wasn't going to make my vacation with my family. I've never had pneumonia before so fine time to start now. Getting my money back on the flight was my primary concern once I knew I couldn't fly out. The ease at which I was able to file a claim and effortlessly get it approved astounded me. I was surprised at how quickly it went through and I received my check. Thank you for the hassle free experience at a time when I was frustrated enough.

My claim was managed satisfactorily in a timely manner but it was difficult making a phone call overseas to get the expenses pre-approved. I had to wait until offices were open during United States time I believe. My claim was submitted via email and that was easy.

We appreciate you refunding our hotel purchased on Hotwire during a difficult time of loss for us. This helped ease a potential financial burden that could have been placed on us during this time. The claims process was easy and money refunded in a timely manner.

Thank you for your quick response to the claim I recently submitted. It was submitted on July 26 and I received the payment by August 4. Thank you very much and I would highly recommend your company to anyone.

Thank you for my refund and understanding my circumstances. I will continue to use your service and recommend it to others. For I plan to do a fair amount of traveling. It's nice to know I am dealing with a company that is fair and not out to collect customers money, without providing true service. Thanks again.

Pleased that a check was mailed promptly to reimburse me for travel fees incurred due to a delay. An airline delay caused us to miss our train (the last one from the airport) and we needed to find an alternate route home. Thank you.

I had to cancel a trip due to my husband's illness. The claim form was easy to navigate and didn't require an excessive amount of "backup." The reimbursement check was sent quickly. I felt the cost of the policy was very well worth it, given the outcome, and will definitely sign up with them again.

Although claim was paid the web site lacks specificity when submitting supporting documents and is overly generic in content. No feedback on claim ever received after filing except when approved and paid. There is much room for improvements to the Allianz claim web site.

Allianz made it easy to file my claim. All the information and instructions I needed to submit my claim was clearly stated. Great experience. They were easy to work with and very helpful over the phone. I would purchase travel insurance again from Allianz if I ever needed it again.

I recently flew to Alaska from Central New York. Because of the distance, I decided to purchase travel insurance. Thank goodness I did because I was delayed in Philadelphia due to bad weather in the Midwest. There was no way that I would get to Los Angeles in time to connect with my flight to Anchorage. It was either stay overnight in Philly or LA. I opted to stay in Philly. The airlines wouldn't set me up overnight because the delay was weather-related. I submitted an Allianz Global Assistance Claim to recoup my hotel and meal expenses. The individuals that I spoke with were knowledgeable, very courteous and helpful. I received a check for the full amount of my expenses in less than the 14 days (maximum) that I was told. I want to thank Allianz. I have already purchased trip insurance for my next two trips. It is worth every penny.

First I never received any answer from you, my understanding was when I bought the insurance I could change the date without paying any fee. I end up paying 38 dollars that I did not have. Until now no answer. But the gentlemen who assisted on the phone was very polite.

We purchased airline tickets online and had an option to cover our trip in the event we needed to cancel due to illness. I ticked the box yes and paid for the insurance. The only information provided on the airline reservation from Allianz Global is "Thank you for choosing Allianz Global Assistance trip protection. If you make any changes to your travel plans, please contact Allianz Global Assistance to update your coverage".

Did not think I really would need insurance, but because of the amount of money involved, decided to purchase it. Glad I did and when things went different than planned, they took care of it with only a little effort. I recommend it and the cost is so much less than the travel group costs!

After I got sick and had to cancel my plane ticket, I submitted my information to get a refund. It was the fastest refund I have ever received in an online transaction! The process was easy and not at all complicated. I will definitely buy insurance from this company again.

I am very impressed with the efficiency of Allianz Global Assistance. Recently, I had to cancel a trip for medical reasons after I'd booked non-refundable airline tickets. This is my first travel insurance claim and I was expecting a hassle and a long delay before it was paid. To my delight, the claim was paid as soon as I provided the doctor's statement and receipt. I'm impressed!

Years ago I had to cancel a trip due to illness. It was a costly experience for me, and I became an advocate for purchasing travel insurance as a result. Having travel insurance paid off recently when I cancelled a trip due to my mother's hospitalization. Filing a claim with Allianz was easy, and my money was promptly refunded.

Although I have bought travel insurance many times, this is the first time, thankfully, that I have actually had to use it. My claim for a delayed trip was reviewed, approved and paid quickly. Thank you.

Cancelled JetBlue Flight - 8-10-17 I would like to thank Allianz for their professional, courteous, and prompt customer service. I did have a little difficulty with their website (I was told it was being upgraded, or something to that effect) but, when I called customer service, the representative was very knowledgeable, friendly and professional, and "listened" to what I had to say. My claim was processed very quickly and I was delighted when I learned I would be receiving full payment for my claim. True to their word, the check arrived in the mail within a few days. Now that's great customer service, right from beginning to end.

My wife twisted her ankle really bad and needed medical treatment. X-rays did not show any broken bones, but she was in excruciating pain and cannot walk. Doctor prescribed a walking boot to stabilize the foot. All expenses were paid by Allianz and the claim was processed very efficiently.

For a long time I have been purchasing Allianz coverage with my rentals. I was always afraid that in the event of some unexpected damage, the third party insurance would let me down. Thankfully this company actually paid the claim. While I had to cancel the initial check due to change of address, it looks like they are arranging an electronic payment. Assuming that goes through, this company has been excellent. I will stick with them.

I had the best experience with this Allianz. You never want to have to use travel insurance since it means something went wrong before or during your trip. Thankfully, filing a claim was fairly simple and the customer service support was fantastic. I will definitely buy travel insurance next time I travel.

They gave me confidence in booking my flight knowing that if anything unexpected comes up, Allianz will be there to assist! Thank you for all of your help! I will definitely be using your services again and will be recommending your services to all my friends!

I emailed the paperwork and faxed the receipts thinking this is going to be a disaster. I was thrilled to have an response within 5 days and a check within 2 weeks. Thank you for being there as the airlines no longer care about customer service.

I had this policy for my trip and I used it. It worked perfect. When I hurt my back playing ping pong I visited a doctor. I got the proper treatment, paid for it and was reimbursed when I returned home. I felt secure and protected with it. Next time I travel I will buy it again.

Due to a canceled flight and a placement on a later flight, I had to book a room at a more expensive hotel for a night and pay more for a car rental because the original rental agency had nobody at the desk after 11 PM. I was reimbursed the extra cost by Allianz after forwarding the necessary documents. Quite satisfied with their cooperation.

We canceled flights because of an emergent significant health issue. The response was prompt, questions answered, the process explained, and updates given, all with courteous respect, concern, and support. This resulted in a swift resolution. Thank you for your understanding and fine service.

I usually purchase trip insurance for my longer, more expensive trips, but I've never had to use it before. I would have been doubled over with pain and just miserable if I had gone on my trip. It was nice that I didn't have to lose money on top of being sick.

I was shocked at how quickly my claim was processed, completed and my money was refunded. The process was very easy and easy to follow. They reached out almost immediately and within a few days, my money had been refunded. I highly recommend this company, especially if you have health problems.

My husband had a stroke and I was unable to take my trip to visit family. Allianz was very sympathetic and helpful. Mia at Allianz helped me. I was very pleased with the speedy response and helpfulness of your representative.

I have purchased several rental car policies and a couple trip policies throughout the years. This was my first claim. My rental agency was Hertz and they were very helpful also. I submitted the claim on my iPhone/iPad through the mobile site and uploaded all necessary docs. The claim was simple and mostly clear. I had a little trouble seeing my uploaded docs at first but found them after a brief search. My claim was processed (and paid) in the appropriate time. Since my quotes were in Australian currency I had to wait until the charge reflected on my credit card to give an accurate amount in USD but that was the only bottleneck. I totally recommend everyone to use Allianz Global Assistance insurance.

The service was excellent! I was very happy to be enrolled. They were very understanding about my situation and refunded my claim promptly. I definitely recommend to my friends and will use the service always. Thank you for your great assistance.

I travelled to Chicago on Amtrak. When I booked my flight home, I had about 5 hours to get to O'Hare from Union Station. However that all changed when the train was over 3 hours late. Thank goodness I had purchased insurance on my plane ticket. It cost almost $200 to change my ticket to another flight. Allianz made it easy to file my claim online, and they reimbursed me quickly. It was well worth the small premium. I would definitely recommend it for anyone planning a trip. I know I won't travel without it.

We booked a trip to see our dear friend, Jen, who is fighting lymphoma. We were scheduled to fly out on Monday but Jen was unexpectedly hospitalized on Saturday with an infection that required her to be in quarantine. I immediately contacted the airline who charged me a $125 cancellation fee and then contacted Allianz for how to proceed. After a few easy steps, I am happy to say the full refund check was deposited this past week. All in all, it took 2 weeks which included a few days for me to gather back up information. I will never travel again without this insurance. Thank you!

I had never had to file a claim for trip interruption insurance before, but Allianz made filing online easy. I could track the progress of my claim and was pleasantly surprised to have a reimbursement check in hand within two weeks of filing the claim.

I'm happy with the results and even happier that I had the coverage. Due to unexpected health concerns on flying overseas, the least I was expecting was a voucher. Definitely worth the money to spend on insurance to cover the large amount for my ticket.

My Collision Damage Waiver claim was very straightforward, I had a flat tire with my rental car. So I got reimbursed the total amount as expected. I am happy with the experience and the website says claim will be processed in max 10 days but mine was processed in 15, so one less star.

I had to be hospitalized in Cancun Mexico. Allianz was called while in the ER. My wife was told to pay everything on a credit card keep receipts and Allianz would repay. 2 days in Cancun hospital the bill was $9,000.00. I had to return back to the states per Dr. orders where I had surgery. My vacation was cut short by 8 days. I have receipts for everything!!! This happened Feb. 22 2017. It is now Aug 9, 2017.

I am actually astounded by how simple it was to submit my claim and how quickly I was reimbursed. I always expect issues with insurance companies that make you just through hoops, but this was excellent and I will definitely recommend your company to anyone and everyone. You made it super easy and you paid me super fast, can't ask for anything more. Good job!!!

We are very pleased with the way they handled our damaged luggage claim. Our suitcase was damaged in a way that it could not be repaired due to part availability (corner bumper) and they were quick and easy to review our claim and compensate us for the replacement value of the suitcase.

We were told that payment was coming soon. Yet to date there has been no check delivered or credit card refunded! Which raises the question, just where is the refund or was this just a way of temporarily appeasing my wife and I?

Took out insurance on my granddaughter flight. I had the insurance on the flight - and it worked out that I was able to get what I was going to lost back. It was great doing business with your company.

After suffering an illness traveling to Cuba, me and my family including in-laws had to cut our trip short by 4 days. With no internet access and limited resources in that country, I ended up at a clinic, which recommended that I go home for better treatment. I submitted my claim a couple days after getting back, and after submitting all necessary documentation they refunded all of my trip return flight expenses. HIGHLY recommended to have travel insurance for these exact reasons. Very friendly and transaction was easily processed. A++++. Thanks Allianz.

I am very pleased by the Company's handling the claims and fair and fast responses. They truly stand behind their commitments and policies. I sincerely recommend them to everybody to use their services and definitely take travel insurance as safety.

I was very pleased with the process of filing a claim, and the speed with which it was reviewed. I received helpful advice on the phone from one of your representatives, and the paper work was very straightforward. Thank you!

We purchased insurance for a trip that we never thought would get cancelled, but my wife ended up with a stay in the hospital that prevented us from traveling. I thought the effort to get reimbursed would be a huge hassle. I could not have been more wrong. Two documents to verify our reason for cancelling and that was it. Everything was done on time with no hassle, and a few days later my check arrived. Very satisfied.

They made it very easy to file the claim and get reimbursed. Made a very difficult situation easier. The customer service representative was very friendly and very helpful. I would definitely purchase an insurance policy through this company again.

Due to an upper respiratory infection which had infected my throat and ears I was not able to fly re doctor's orders. My doctor completed the medical form from Allianz and I sent copies of the purchase of the airline ticket which showed the amount of the purchase, date of purchase and ticket number. With everything in order, Allianz refunded the airline ticket. The process was fast and easy. Had the check within 10 days. Excellent program which I have already recommended to friends.

We had an event that prevented us from our trip. I used the automated claims system, provided the required documentation and the claim was handled professionally and promptly. The settlement check was received in a timely manner. Given the unfortunate circumstances which precipitated the claim, the Allianz experience was much better than expected.

Putting in the claim was very easy online. It was simple, explained well and they handled the claim quickly. The forms needed on right there... you can take care of your claim simply and efficiently. I will definitely use this insurance in the future.

I have always been skeptical of travel insurance (always thought it was a waste of money and it would be hard to collect), but on the advice of my travel agent, I purchased a policy through Allianz for a recent cruise. It was a good choice as both my wife and I got sick with something that was going around the ship and had to visit medical. When I returned, I submitted my claim to Allianz and was shocked when I received payment 2 days later. I even forgot one expense on the claim and customer service was great when I called, and it was paid quickly also. Due to my experience with Allianz, I will always purchase travel insurance through them on future travel.

Easy to file a claim, quick response. People were most helpful on the phone, very kind. Much nicer than the airline folks. I have bought this insurance many times, first time I had to use it. Worth every penny. Definitely would buy it again. Actually I have bought it on my train trip to NYC this month.

I recently submitted a claim for a trip that had to be cancelled last minute due to a death in the family. I was hesitant to file the claim for fear the process would be cumbersome and the documentation required would be impossible to obtain. However, I was pleasantly surprised that neither was the case. The call to Allianz was quick, the completion of claims forms took minimal time and they kindly accepted a letter from hospice as support. I rarely buy trip insurance but after this experience, I will always purchase trip insurance from Allianz.

Received full refund in timely manner. Will use again??? I put request to receive refund due to legal reasons. Once documents was approved two days later my money was posted to my account. Staff was also friendly when I spoke with someone regarding reimbursement process.

I have used this company many of times. They are the best value out of all the travel insurance carriers. I will definitely recommend and use in the future again. The customer service is excellent. I had a travel delay in which I was compensated for with no hassles.

Great service and protection. I had to see the ship's doctor on a cruise for a respiratory infection. All I had to do was provide Allianz with a copy of my treatment form from the ship's doctor and a copy of the detailed cruise statement showing the charge. I submitted a claim online, which took approximately 5 minutes, and within a week had a check for full reimbursement.

This is my second time using Allianz travel insurance and once again they have exceeded my expectations. My bag was damaged in transit and after submitting my claim, Allianz was very quick to process it and send a check covering the damages. They were also very good at updating me on the status of the claim throughout the whole process. I highly recommend Allianz, and I will use them whenever I travel.

While in England for three weeks I developed an infection in my foot that required a $250 doctor's visit. When I returned to the U.S. I filed a claim and within 10 days I was fully reimbursed by Allianz. It could not have been easier. All my stress over the cost of the medical treatment was wasted because Allianz made it simple. Great customer service and coverage!

Was impressed with the ease of the online form for requesting a refund for a trip cancellation. My only suggestion would be to add a category to the "person relationship" list, as all the ones included are for relatives, and I was a traveling companion. Got my refund much quicker than I had expected, so that was nice!

We had to cancel a trip due to a medical issue. Allianz handed our claim quickly and efficiently, guiding us through the process with excellent, easy to understand customer service. I will highly recommend Allianz Global Assistance to my traveling friends and family.

I initially filed my claim for reimbursement of change fees due to health issue causing cancellation of our trip. I neglected to also file a claim for my wife at the same time. I was issued a check, almost immediately for my claim. I submitted a claim for my wife this week. I received notice yesterday that her claim had been approved and check is in the mail. GREAT CUSTOMER CARE/CONCERN!!! I HEARTILY RECOMMEND THIS INSURANCE FIRM!!!

They handled my case promptly and professionally. I had an iPhone ruined by water damage getting caught in a rainstorm and they refunded me for my purchase. The website is easy to navigate and the people on the phone were very polite and helpful with my issue.

My wife and I were flying to Michigan when we got delayed in Chicago, due to weather. The delay was for two days and nights! We were able to stay at two different motels, pay transportation, and eat meals. When I arrived home I submitted a claim. Allianz promptly processed the claim and gave us a full refund for our expenses.

I had never filed a claim before. However, Allianz made it as easy as possible. Many thanks to the professionals at Allianz. I will certainly use your company in the future for my travelling insurance.

It took me 4 hours to find all the right documents, upload them to the right places, and figure out how to get everything done. I was on hold way too long every time I called, my initial insurance policy was unclear, and I was very dissatisfied with my experience.

We had a family trip planned, which we bought insurance for. One of our children was hospitalized unexpected for over a month, including the time of our trip. Despite sending medical information (including a diagnosis - which is HUGE violation of child privacy - when a MD signature showing the hospital stay would have been MORE than sufficient); then you ask for both the itinerary (which is linked to the purchase of your product and is self evident unless you just want me to do the work of looking it up) AND proof of payment (also self evident from the fact that I purchased the flights in the first place!). Then 10 days between uploading the information, only to be asked to upload even more information, only to be told another 10 business days needed. Insurance should quickly reimburse when it's clear it's a covered benefit and not drag their feet paying out. Disappointed in the speed of service, but at least I expect to be reimbursed during this difficulty.

The transaction was faster and more efficient than I expected. I thought it would be a long drawn out process but it surprised me how you handled my claim. Thank you. I will definitely use Allianz on my future flights.

I have been purchasing travel insurance for all of our international travel and, until now, never had to file a claim. I was pleasantly surprised at how easy and quickly Allianz responded to our claim from this recent trip! Applying online and uploading the necessary documents was simple and easy. The instructions were clear explaining the process, and where I encountered problems, the customer service department was exceptionally helpful!

I put some slight scrapes on the car and didn't even plan to make a claim, but when the bill from the rental agency, for more than $500 came in, I submitted what limited information I had (I hadn't taken pictures, noted the exact location, or anything). I wasn't confident in getting my money back. But with absolutely no hassles my claim was granted and I got my reimbursement. It's a great feeling to have everything work smoothly with no hurdles to jump, and I will definitely insure with Allianz in the future.

My experience with Allianz was 100% positive. All the representatives I talked about my claim were very kind and helpful. They provided me promptly with the information I needed. The claim was processed in a very short period of time and I received my check. Thank you, Allianz.

When my husband and I were both hospitalized with food poisoning in Mexico, Allianz provided extremely prompt and courteous service to help us get our hospital bills paid. They issued a guarantee of payment in less than 48 hours so that we were not required to pay our bills in full before we could leave the hospital or the country, which was a very scary situation for us. They continued to follow up on us after we were discharged and after our return to the USA. We will never travel without Allianz.

Was disappointed about not having the full amount covered. Was asked how much we thought it would be on the initial call, but it was more than that. The reimbursement amount seems to be tied to what we thought it would be. Would have liked the whole amount.

I had a last minute cancellation for a flight that was booked a few days in advance. My cancellation was a medical reason and after filing the paperwork and following the Allianz published guidelines for submission, Allianz approved my claim (in about a week). Thanks Allianz! This was the first time I have ever filed a claim on trip insurance, but I always buy trip insurance just in case. The small amount for premium can save you thousands in flight costs.

I am writing because I feel confused then lost about Allianz policy. First of all, I don't fly often to know all the details of insurances and how it works. Also, when I fly, I don't buy insurances every time. But when I spend extra money and buy the insurance, as a consumer, I expect the fares to be covered. Well, this was my first time purchasing flight insurance, but the claim was denied even though my family had to attend the funeral. I purchased 5 of one-way flight tickets from Columbus, OH to Atlanta, GA for my family for moving. I spent just over $1,100 and I bought insurance just in case if anything happens. Long story short, unexpected funeral invitation came to us and my family had to attend the funeral and cancel the flight.

A very frustrating and time-consuming experience. Allianz Global did finally reimburse us, but the process was lengthy and complicated, and it is still not quite finished, some 4 months after the initial claim. In January, 2017, my wife and I bought tickets to see her ailing father in March and to arrange for his hospice care. We knew there was a possibility he would die soon, so we purchased travel insurance from Global Allianz. He died a few weeks prior to our flight. I immediately cancelled our flight with United Airlines and placed a claim with Global Allianz. It was then that I discovered that, in order to be reimbursed, we could not simply inform Allianz that we had cancelled our flight; instead we had to prove that my father-in-law had died. We had to submit a copy of the death certificate, or a copy of a published obituary.

I got sick in London. Just one day left until we returned to Paris. Allianz allowed our hotel to call for a doctor to come to our room at 2:30 am. The doctor arrived with the right medication for me. So easy! The process of filing the claim when we got home was so, so, so easy! We were paid the full amount of our claim within 2 weeks. I have already recommended Allianz to 2 friends and they have purchased. I will continue to recommend this insurance. Great value, great customer service, great investment!

Wonderful policy great customer service, true to their word and would recommend again for anyone to use! Easy to talk to on the phone and helpful with paperwork. Appreciated they weren't mean about having to cancel my flights due to a medical issue.

My husband was hospitalized and we needed to cancel our trip. Allianz asked some questions, requested some documentation and I had a check within a week. I should have used them for the condo rental, as I still don't have an answer from them.

EXCELLENT CUSTOMER SERVICE AND FAST REIMBURSEMENT - Earlier this year (2017) I got ill in Saigon, Vietnam and needed to go to the hospital several times. I made sure to keep all the medical records and the payment receipts. Although I had to pay the bills initially at the hospital from my own pocket, within 30 days of sending these documents to Allianz upon return to USA I was reimbursed for the bills almost 100%.

The Customer Service Department was very helpful to me regarding providing directions on how to fill out the paperwork required to file the claim with the insurance company. Claim was processed and paid by the insurance company within the timeframe quoted by Customer Service department.

I have never been more satisfied with the employee on phone to the efficiency of handling Paperwork. The claim was handled and check in our hands before my corrective surgery. We have used insurance on rental cars in the past several times. Once we had a very small claim which was settled with the rental agency dropping any claim. We will never fly or rent without your protection.

I won't fly without travel insurance again! Our claim was processed efficiently and without any hassle. For the minimal cost and all of the airline delays and baggage issues that can arise when you're flying, my suggestion is to always take out this insurance! You won't be sorry!

I have purchased several policies but never used them. Recently due to a canceled flight, I was forced to find a last minute hotel in Charleston. The hotels closest to the airport were booked and I had to take costly cabs to get to my hotel. When I submitted my bills to Allianz, I was amazed at how quickly they approved my claim and how rapidly my check came. Well worth the investment I made on this trip.

With small children have always purchased travel insurance cause you never know what will unexpected circumstance will happen. Filled a claim after a trip had to get cancelled due to extenuating circumstances. Tried to file a claim with Allianz Global and have only gotten the run around and around. Would not recommend this company. Use a different insurance company who will actually cover trip cancellations.

I filed a medical claim with your company which was very quick and easy. I was paid in full without question for the amount of my medical bill and received the check within a week. I was very surprised and satisfied with these results! Thank you!

I was very impressed how quickly Allianz processed my claim after I had to cancel my trip due to my husband's recent surgery. I have recommended Allianz to others for their travel insurance. I will certainly use them for my next travel adventure.

First of all, C/A needs to be aware that Allianz is loading the commentary/reviews section with phony compliments on a nearly daily basis with fake names and fake email addresses. Don't you find it odd that all the compliments sound pretty much the same? "I'm really glad I bought this insurance..." and "gee whiz Allianz, thanks for your spectacular service!..." and so on. Yeah right. It doesn't take a genius to figure that one out.

The website was Okay. Being able to file the claim online was good. The list of required documents for the claims (there were two) wasn't clearly listed on the site (and the link wasn't working for the list of required documents) so this needs to be improved upon. After filing the claims, I waited a few months to allow time for processing, but no movement happened. After calling the customer service line, the lady was very helpful and was able to satisfy the claim quickly in the end. The 3 overall rating is because of needing to call to "prod" the progression of the claim... This shouldn't have been necessary, but I'm glad there wasn't a lot of fuss in the end.

I had a great, easy refund experience with Allianz. The form was simple and I loved that I was able to complete it online, and that the response time was very fast. I would definitely recommend Allianz and plan to use them in the future for any travel needs.

Received a court order to appear in court so I purchase tickets and at the end of my purchase insurance was offered. I picked up the phone and called Allianz and ask. "If a judge cancel a trial and I do not need to fly can I cancel my flight and get my fare back if I purchase travel information?" Yes you have the order to appear in court then the judge cancels.

I purchased this insurance on a trip to Colorado with hopes of not having to use it. As luck would have it, my daughter became ill and was unable to travel. My plane tickets were non refundable and cost me nearly $900. I filed my claim by printing the forms from the website and then uploading them into my claim. All of this was done online and did not require a phone call. Once my forms and documentation were uploaded the claim was processed quickly and I received a check in the mail for the full purchase price of the tickets! Money well spent!! Very user friendly!!

We purchased a policy to cover my daughter's trip to Costa Rica. She fell and sprained her ankle while there and had to see a doctor. Allianz's claim submission process was easy and fair, and we received reimbursement for the medical cost in less than a week! I was very pleasantly surprised and happy we purchased the coverage, will do so again for every vacation from now on!

Ticket needed to be cancelled due to military orders change, no issues with this and received money back. Mother in law needed to fly to watch son since father was going on military orders. Mother of son works full time 12-14 hour days and is unable to place child in daycare due to hours.

I don't normally book travel insurance on overseas flights but I did this time and I unexpectedly had to cancel my trip due to high risk pregnancy. My trip was scheduled to take place close to the start of my third trimester and it was the safest decision to make. Allianz worked with me to file the claim, gave me no trouble and processed it in record time. They made the experience hassle free which was much appreciated.

Do not think I will ever travel again without a travel insurance policy. Great service for refunding costs of extra day for canceled flight. Easy to file, easy to document, check received within a week. No question, a great service. A five hour flight became 32 hours and they covered everything. Nice.

I used Allianz before and they are still just as good. My refund was deposited into my account in a few days. I recommend to always used them when traveling. I phone in advance when I knew there was an issue and they allowed me to choose how I wanted to go about the ticket and refund. I love it!

Mario was very helpful in explaining what I needed to do to be reimbursed for our trip interruption. My dad and I were to make a flight to Thunder Bay, Ontario for my niece's, his grand-daughter's, wedding. There were severe thunderstorms in Dallas/Fort Worth area and no airplanes were flying in or out the Monday morning we were to fly. American said they could get us in the afternoon about 4:40 and we would get into Toronto by 11:30 pm which would cause us to miss our connecting flight on Air Canada to Thunder Bay.

Our claim was processed in a very efficient and timely manner. Personnel very professional and helpful. The filing process was very simple as well. The website was Very user-friendly and easy to navigate. Would highly recommend to friends and family.

Our travel agent included the cost of the policy in the quoted cost of the trip. When I had an allergic reaction on board, I saw the doctor. I mentioned this to my travel agent and she helped us fill out the required paperwork - A simple one page form - and submitted everything for us. When we returned home a week later, the check was in our mailbox!!! Excellent service from both our travel agent and Allianz!!! I will never leave home again without it!!!

I was very impressed with the professionalism of Allianz Global Assistance. They immediately helped me with lodging and my voucher for breakfast. I submitted my claim with all receipts via online! It was investigated and claimed solved immediately. I highly recommend Travel Insurance for peace of mind.

My father in law ended up in the hospital a day before our trip. At the time we still planned on going. When we arrived at the shuttle the next day we received a phone call stating he may not make it. We turned around and went back to the hospital. Thankful he pulled through. I filed a claim to get our money and we received it within 10 days of mailing it. I will definitely buy our insurance from here again.

I am very pleased the way Allianz handled my request for reimbursement for my travel delay due to bad weather, which caused my flights to be delayed for an extra day. The forms were easy to navigate and their response was quick.

The refund process was easy and quick. I submitted the documents and I got the response within 5 days. Then I got a refund that I was satisfied with. I feel my trip is guaranteed when I buy insurance from Allianz. Thank you and I will choose Allianz next time!

I filed a claim for expenses after our flight from Miami to Saint Louis was delayed for a day due to weather. I submitted the documentation for my expenses and Allianz paid my claim quickly. I was very happy with the service that I received from Allianz.

Received my refund. However, I was told refund would be processed and returned to my card. However, I was sent a paper check and wasn't aware of it. I called in to inquire about refund because it was past the ten days that I was told I should receive it by. The representative then told me she was going to cancel check that was already sent & resend it. I told her it didn't make sense, I wasn't checking for paper check, I was checking my card, I didn't know if check had came or not but I will go to post office and check for it. The representative didn't comprehend canceling a check that had been sent and resending a new one will prolong the process. It was a little irritating.

Due to circumstances beyond my control that I had to cancel my flight, the airlines was charging me $125 to cancel it. I thought that Allianz wouldn't reimburse me because it wasn't a medical problem. However, Allianz immediately reimbursed the charge. I am buying their insurance for all my trips!

TA provided timely service and an expeditious resolution of my claim for delayed travel. I will always use them and will highly recommend them to friends and family when traveling. TA's policy really saved me on in budgeted expenses due to my air carrier's multiple failures to get me to my destination.

Great service, timely, easy to use refund process and received refund very fast. Would recommend and will tell my friends. Company seems to stand behind their word in service. I appreciate the attention to my needs and response. Thank you.

The service was very accurate and quick. We needed to file a claim and the forms were easy and quick to file. We would recommend this service to our friends and family. Thank you very much for making our trip more enjoyable.

I recently submitted a claim for one night lost in our pre-paid apartment in Italy due to the airline's delay. I included copies of our itinerary, the original boarding passes, the new boarding passes (for a flight 1.5 days later), the letter from the airline admitting blame, and the receipt for our apartment. Allianz was very quick in accepting our claim and issuing the requested settlement. I will continue using Allianz as my go-to travel insurance company.

This is the fourth time I have insured my trips with this insurance company. They were extremely helpful when I contacted them about my cancellation. They told me where I could find the necessary materials on the internet and exactly what I needed from the airlines. Within 10 days I had a check from the insurance company. Sorry to say the check was damaged by the U.S. Postal Service and could not be cashed. Your insurance company said they would sent me a replacement check within 10 days. I will continue to buy trip insurance from this company whenever I take a trip.

Your company provides affordable, reliable insurance for us travelers. I always buy it, it is easy to buy. I have used it on 2 occasions and filing claims is quick and easy too! I won't travel without Allianz. No one should leave home without it!

The online form is easy to use and was prompt to handle my claim with ample amount of notification and delivery of what I sought out. I would totally recommend this to a friend who is in need of travel insurance or anything else.

We always purchase trip insurance. This was our third trip where we had a claim. The claim process was easy and hassle-free. Our claim was approved within 2 weeks and we had our benefit paid 4 weeks after submitting our claim. Great service!

It was a very good customer experience. The forms and initial automated emails were a little confusing. But I was able to figure them out. The only thing I would recommend is clearer directions on which documents are needed for the trip cancellation. But overall I was happy with the process and the result.

I filed a claim related to missed cruise tours due to weather. Allianz Global processed the claim rapidly. I needed some phone assistance related to filing and the Allianz agents were professional, polite, and very helpful. I received a reimbursement check quickly. In all, I am extremely satisfied with Allianz and its staff.

My daughter was unable to make a trip and we filed our claim. The process was easy, no hassle, and we received our refund quickly. Thank you for making this stress free for us in a situation that was full of stress. Thank you!

My flight was delayed due to mechanical issues, causing me to miss my connecting flight and lose one night at a hotel (costing me $300 plus missed conference time). This policy didn't reimburse for that. When I called I was told I would've had to go to this site and purchase an additional hotel add-on insurance for that coverage, because it wasn't an option when I purchased it from the American Airlines site. Waste of money and will not purchase again. The $14 taxi reimbursement claim did go through quickly.

Due to an unexpected, unfortunate family illness I had to reroute my flight schedule and had to pay a change fee. It was a pleasure to deal with the claims department at Allianz. They were responsive and efficient. Will use them again when I travel.

The response time is always very fast, very easy to submit paperwork, and follow resolution is quick. Would highly recommend Allianz. Would not travel out of the country without them. Have used them twice so far, both times excellent customer service.

We had purchased Allianz insurance when buying our airline tickets in April. Due to health reasons we couldn't fly. Sent in claim form on Tuesday and by Saturday I had an email saying check was in mail for the full amount of purchase. Unbelievable service.

We submitted a simple claim. We booked travel from Minneapolis to New York in May of 2017. We had to cancel due to an injury that my spouse sustained the night before the trip. We filed a claim submitting ALL OF THE DOCUMENTS that they requested. Checking the status of the claim today we discovered that they are requesting MORE documents that were not initially requested. It does appear that the individual processing this simple claim did not take the time to actually READ and follow up with us. This is requiring more hassles and wait time on the phone endeavoring to get them to understand.

Had to cancel a trip I used miles to buy due to illness. Airline charged me $150 to get my miles back in my account. Allianz refunded the money immediately. Only had to submit charge from the airline. Super quick and easy. So glad I purchased insurance and will do so again on all of my flights. Thanks Allianz!

I was impressed by the speed of which the whole process took. It was both easy and quick well worth it! If I could change it, I would make it so I didn't have to pay the cancellation fee and then get reimbursed. Rather they handle it all, however still easy to use.

I was very pleased with the help I received on the phone in answer to my questions and the ease of use of the website to submit the claim. I was extremely pleased that the claim was processed so quickly and to my satisfaction.

My wife and I had two flights scheduled in September and October of 2016 where we made the mistake of purchasing travel insurance through Allianz Global Assistance. Three days before our scheduled September travel date, my daughter had a previous medical condition reoccur. Our medical provider advised us not to travel and leave her alone. We cancelled both of our trips for September and October and submitted the travel claims with the required information from the medical provider.

This policy did exactly what I needed it to do and the filing of the claim was pain free and I received a response on my claim rather quickly. I appreciated the quick turn around and the ability to file my claim online.

When weather caused flight delays and cancellations, I contacted Allianz concierge service who arranged an overnight hotel stay. That saved me from making multiple calls to hotels in a city that I was not familiar with, and the hotel was excellent! The claim process for that stay was easy (submit documents online) and payment was fast.

I had a terrible sore throat and I went to a doctor in Japan. I downloaded the Allianz Insurance Co.'s forms for the doctor to fill out. After the trip I submitted the necessary forms and the company sent me a check shortly afterward.

I had to file a claim for an airline ticket. The process was easy and quick! The online claim page was user friendly. This travel insurance saved our family over $200! The airline would not change the ticket without charging money. I made it back home from a mission trip with Allianz.

I purchased Allianz Travel Insurance for tickets from the US to Italy. While connecting we were delayed a day by the airline. We were promptly and painlessly reimbursed for our lost prepaid hotel night in Italy as requested. The claim process was easier than I anticipated. Very pleased.

We had a medical emergency the first night we arrived on our vacation. Upon our return home, I contacted Allianz to process claim. It was a very easy online process and Allianz handled immediately. I received my reimbursement very quickly. I'm glad I purchased the insurance.

I had to cancel my trip because the project I was headed to work on fell through. This circumstance was covered by my policy. I got a full refund in less than a week and was very happy with my experience.

I have been promised a call back within 24 hours on numerous occasions, only to have no contact at all. Each time I call about my claim, the person on the phone needs to talk to a supervisor, then I am told that they are "looking into it" and will get a callback... Never do. I filed a claim, that stated that because of illness, my daughter and I had to postpone a flight to Paris, and as a result, lost non-refundable parts of our travel, plus other expenses. We documented all that was required/Letter from the emergency room doctor that treated my daughter, bills for the transportation, hotels, etc... Proof that we paid for the insurance policy with credit card receipts, etc... and a policy number.

We had purchased trip insurance for our booking as we had a family member that had been sick and did not know how things would be at the time of travel. As it turned out, they were in the hospital at the time we were to travel and had to cancel our plans. Using their website, it was very easy to file the claim and we were reimbursed. It could not have been easier.

I normally buy travel Insurance thru another company, but last year I flew American Airlines and I used Allianz & was so glad I did. The day we were supposed to leave they was predicting an ice storm & flights were cancelled, we left a day early and stayed overnight in Dallas and left for final destination the next day. After I arrived home I contacted Allianz and they covered the Hotel expense in Dallas and food. The 2 couples we were traveling with had to go thru a lot of trouble to be reimbursed with the other insurance. This Nov. 2017 I have insured our trip again with them.

We booked our flight to attend our son's Air Force BMT graduation. He was injured so we had to postpone our flight, and were charged rebooking fees. Allianz reimbursed us for the fees, and I will definitely use them again.

The claim process for change of flight was very easy and straightforward and my claim was processed in a short period of time. I was very pleased with how the whole process worked and very happy with the final outcome which was the acceptance of my claim and a refund on the additional moneys I had to put out to get home due to my husband's brother's unexpected death. Thank you so much and I will definitely use Allianz again the next time I travel.

After filling all needed forms which was clear as to what was required. Providing the required bills and original ticket information. The required forms from the doctor not a problem. The process worked fine and settlement came as stated. Pleased with outcome.

We were very glad we purchased this policy (Trip Protector). Part of our flight home was canceled and we had to rent a vehicle to drive that leg of the trip. We received reimbursement for that expense, along with the gas purchased and the extra meal expenses. Excellent value! Claim was processed quickly and without any problems.

Our daughter unexpectedly gave birth 6 weeks prematurely and our grandson was in the NICU for several weeks following his birth. We canceled the cruise that we were going to be leaving on a mere 3 days after his birth. It was a great relief to us that we had not already left! We filed for reimbursement from Allianz. The forms were easy to find and fill out and reimbursement was speedy. We have had this travel insurance for a few years now and will continue it long into the future because of this great experience. We recommend this company to our traveling friends. Thank you for the speed with which you reimbursed us for our trip cancellation. We were needed in the NICU to help our baby and our daughter. This was the place in the world we needed to be and Allianz helped make that possible. Thank you!

I had forgotten about my travel insurance, when my flight was cancelled and I had to pay to stay in a hotel in NYC. When I remembered the travel insurance, I read my policy and filled out the form online. It was easy and quick to do. I received reimbursement for my hotel and dinner in a no hassle, fast, efficient manner. The whole experience was painless! Thank you Allianz!

I became ill the day of the concert for Barbra Streisand and could not use my tickets. This group provided me with a simple online process to fill out an application for a full ticket refund. The process was simple and easy to do. This makes me want to continue to purchase this insurance in the future.

I am very happy with the response we received when we filed a claim in April 2017. We were delayed returning to the US from Barcelona, during a massive airline meltdown following a weather event in Atlanta. Allianz honored our claim for several hotel bills. Allianz fully reimbursed us for the costs we incurred. Very much appreciate the help and timely response to our claim.

We booked an incorrect flight and needed to cancel our policy associated with this trip & then make the new trip policy was in force. Rep was very helpful and very very patient in going over the details of our trip and policy. This is our second encounter with your staff and we are very pleased with the results and have told our friends all this time and our other time. Thank you.

We purchased Allianz Global Assistance insurance because of concern about the reliability of a relatively new no-frills, Iceland-based airline that we used to travel from Boston to Paris and back. Sure enough, the airline had "operational difficulties," canceled our return flight, and basically left us stranded in Paris for multiple days, leaving us with large unplanned expenses. After we returned on another airline and filed a claim, Allianz promptly paid us the maximum amount allowed under the policy to help offset our costs. I now heartily recommend it to friends and family whenever they have any doubts about planned travels.

Your company was awesome in returning the money that I lost from the emergency cancellation of this booking. This saved my future traveling plans with my daughter. I am a teacher off for the summer. Without the return of the cancellation money, I would not be able to plan our trip in the future.

I could never imagine that an insurance claim could go so smoothly! Kudos to you!!! With my very first phone call, your staff member explained the details and procedures I needed to follow. The forms were sent to me via email. Before I faxed them back to you, I called to make sure I had everything. I was missing one item, which your representative explained to me and told me what I needed to do. After faxing the claim forms and physician's statement to you, I received a confirmation email. A further email came to me confirming that my claim had been approved and that my check was in the mail! Very efficient - you have the system down pat!! Thank you.

Back in February, I had a medical emergency that delayed my travel and incurred costs as a result. I had Allianz Insurance for the trip. I submitted all required documents. When we got back and my claim was approved! Easy, right? Hah. Several weeks go by... No sign of the check. I call them and they void the check and send another one to my other address, on the mutual assumption that the first one must have just been lost in the mail. Again, we wait over a month. No sign of a check in the mail whatsoever. I call them again. Give them my bank account information. It's been weeks since then. Guess what HASN'T posted to my account?!

The information to submit a claim online was straightforward and easy to do. Your team responded immediately when I submitted the claim (Rreimbursement) telling me the next steps and how long it would take. In a few days I received the response that our reimbursement was approved. We received the check right away. I am very pleased with your service and have re-booked our flight on American. Thanks again for great customer service!

Bad travel insurance experience! We were sold travel insurance by House of Travel recently. Unfortunately we had to make a claim on the Allianz Global Assistance travel insurance policy HOT had sold us. The claim was simple. We had had a mobile phone stolen, despite presenting Allianz Global Assistance with irrefutable evidence and answering all their questions (which could have been asked all at the Time) which were spread out over several weeks. Over one month later despite numerous emails We have still not received a cent! MY MESSAGE TO HOUSE OF TRAVEL AND ANY ONE ELSE CONTEMPLATING USING ALLIANZ GLOBAL ASSISTANCE TRAVEL INSURANCE IS "DON'T USE THEM!" Foot Note: The above experience has reflected badly on House of Travel Which is a shame because HOT has served us well over the years.

I purchased travel insurance for a dream trip to France. My daughter was hospitalized before the trip and we had to cancel. Because she has an eating disorder, they denied the claim because it was related to a mental disorder. This seems completely heartless. Here we are going through this ordeal with a medical complication, and being told "it doesn't count". I will never purchase this travel insurance again and will tell others not to bother either. What a waste of my time and money. Heartless company.

I can't say enough for the excellent service from Allianz. I filed a claim, got prompt response that my docs were being reviewed, received a favorable decision and a refund check within a week. Excellent service. I will use Allianz insurance for all of my travel needs!

I was sad to have to cancel my vacation to Park City UT due to elevation restriction by my OB, but I was pleased with how easy it was to cancel everything. Getting a full refund was the one positive to having to cancel the vacation. Everyone was helpful and made the process painless!

When friends talk about their scheduled trips I always ask which trip insurance company they are using. They used to look at me funny, like why would we do that? After sharing with them our experiences with Allianz (both cancellations due to a medical condition AND an ER visit while away) most of them are now believers AND new Allianz customers. While I'd prefer to NEVER need you, we have peace of mind while traveling, confidence in your service, and appreciate the ease with which to enroll and file a claim online if necessary. Thank you Allianz. I am a believer in your service and share that with friends and family!

I fractured my ankle so I was unable to travel, but Allianz Global Assistance really helped me out to receive my money back on my flight. They were very helpful with the paperwork and made it easy to follow my paperwork and process on their website. I highly recommend Allianz Global Assistance.

The experience was very satisfactory. Everything went without any problem. The process was very fast in getting my money back for my airfare. I would use you again when I fly American Airlines. There was a lot of paper but it wasn't a monumental job.

My claim was processed very quickly and the full amount of my claim was remitted to me. I had submitted all the paperwork so they had no need to call me. I am completely satisfied with my experience. Even the claim process was smooth. I went to American Air website, clicked on the trip insurance tab, filled the claim and uploaded the docs.

I had to cancel a very important trip because I broke my ankle. I was very stressed, but Allianz made it easy and paid the claim after I faxed my information, within a couple days. Thank you for the ease of the process.

I will never travel without insurance. This was such an easy process and I received my claim so quickly. I was quite amazed. I would highly recommend this company. When you travel, you never know what might come up. I sure was glad that I protected myself.

Our insurance claim was handled quickly from the time I filed the claim online till we got a check in the mail. Was less than 2 weeks, Allianz has outstanding customer service and I will use them in the future for our travel insurance and will recommend them to others.

I Love that everything was able to be filed electronically, without a huge hassle of providing several proofs of documentation. We received our check with very minimal wait time for reimbursement. Thank you for the prompt attention to our claim.

Submitted a claim online along with a picture of invoices for medical bill. Heard back in a few days that claim was approved and reimbursement check mailed. Fast and efficient service. Worth the premium I paid for peace of mind and happy to receive $129 reimbursement for a Dr. Visit and scripts.

Everything was handled via the web and it did go much smoother than I thought it would. I did not see an opportunity for a human interface. And whether the supplied docs were sufficient to process the claim, or not, was a mystery until I received notice that it would be paid. Payment of the claim, however, was the correct decision and timely, albeit somewhat of a surprise.

You dealt with my claim promptly and fairly -- kudos for selling consumers something that delivers exactly what it promises! I would recommend buying Allianz trip insurance to all my friends and family. Thank you for restoring my faith in consumer protection.

Due to a bad knee, I was advised to not travel. I filled out the form, had my doctor fill out his part and faxed it to the company. Within a few days I had my full refund. I was very satisfied with the service. I would highly recommend.

I called to file a claim for trip interruption, and was told that I didn't qualify. I felt sure that I did, so I went online to file the claim. I was asked to provide documentation, which I did. Within two or three days, I was informed that my claim was approved and the check arrived shortly thereafter.

I had to cancel a family vacation due to my mother's illness. The paperwork was straightforward and my refund was issued expeditiously without any questions. The staff on the phone were extremely helpful and the whole experience was extremely professional.

We were renting a higher-end car than usual and expected to be driving a lot, so we decided to acquire rental insurance. However, the policies offered by the rental agencies are quite expensive. The policy we acquired through Allianz was quite attractive. A rock flew up and created a chip in the windshield. Filing a claim with Allianz was completely pain-free. I uploaded the supporting document, filled in a simple form and clicked SUBMIT. Within a week or two, our claim was processed, approved and we received a check for the full amount without any hassle or argument whatsoever. I will definitely use them again under similar circumstances.

I spent 2 months arguing with Allianz over a trip that was canceled for medical reasons. They requested multiple documents from multiple doctors. First they said it was a pre-existing condition which both doctors said it was not. Then they claimed I had symptoms prior to buying the insurance even though I provided documentation showing that I was diagnosed well after I bought the policy. They said because I called my doctor to discuss some pain before I purchased the policy I was not eligible.

Excellent customer service, quick resolution, easy to complete a claim. Outstanding in every aspect. Excellent follow-up. Highly recommend Allianz. Fast response via email; easy instructions and clear forms. Cannot speak highly enough about this provider. Thank you very much; I greatly appreciate this vendor.

We are grateful for the insurance you provided when were unable to take the flight as scheduled. It was very helpful and we will continue to insure with your company when we travel in the future. Thank you very much.

I am completely satisfy with Allianz Global Assistant, and would definitely recommend it to my friends and family. I put a request for a trip delay claim and I was reimbursed in less than 72 hours. I believe it's good to buy this kind of insurance when you can have that kind of peace of mind.

Based on my recent experience with Allianz Global I would not recommend anyone to this company. My wife and I purchased travel insurance, our trip started on the May 13th 2017. We were scheduled to arrive at our destination the same day. However the flight for the first leg of our trip was delayed by several hours and it threw the rest of the flight itinerary into chaos, we missed all our connecting flights and got stranded in San Juan. American provided accommodation but could not get us on a flight to our destination before May 15th, even that was uncertain. We had to get to our destination before the 15th, so we were forced to purchase tickets on LIAT to take us to our destination. We paid $266.85 per ticket in addition I had to pay $60.00 baggage fees which I would not have been subject to if the trip was not interrupted.

We were advised to take out separate car hire excess and this company came with rave reviews. We hired a car in France, unfortunately had a small reverse into a wall, so on returning the car to AVIS, we paid up the excess charge and made our claim with Allianz. Despite downloading all the forms and sending them off along with all receipts, it has been nearly TWO MONTHS but they still haven't paid out. Despite paying Avis direct and sending Allianz the receipt, they then wanted proof we'd paid our Amex bill, so we've sent that off...but still they postpone payment. Strongly DO NOT recommend this Company. When we phone them, they are completely uninterested. It look like we will have to go to court if we want our money. Complete rip off and really suggest you look elsewhere for cover. Appears to be a scamming company.

Had booked a flight to Chicago to help my sister move. The complex she was going to was not ready when it was supposed to be. It was changed for a month. To change my flight would cost me money. But since I had the insurance they were kind enough to pay to change flights. Thanks to them again.

Reps were so polite and patient, and guided me through the process. Richmond-based phone support stood out for their customer service approach. Company forms are much more straightforward than typical contracts, and that makes a huge difference. Have already recommended Allianz to friends.

I was pleasantly surprised when I called to try to recover the cost of my Jet Blue ticket that I had to change... my first time ever to buy airline ticket insurance from Allianz. I will be doing it more often after my last experience - very easy to make a claim and payment was received within a week.