Allianz Global Assistance Reviews

Unbelievably good experience. Very easy to file claim, no wait time for a response, very fast resolution to claim. Very, very fair settlement. Way better than I could imagine. Everyone told me I didn't need insurance. What a great experience. Not happy with the way American Airlines dealt with me initially, but Allianz was incredible. Thank you very much.

For the first time in my life I got sick just before my travel date and had to cancel the flight. Fortunately, I had taken out trip cancellation insurance. Filing the claim was straightforward and in about two weeks I received the correct claim amount.

The claim process was both professional and prompt. The claim submission and request for supporting documents was clear and understandable. It took exactly as long as expected to process and pay my claim. I highly recommend Allianz for travel insurance.

I have done business with a number of travel insurance companies over the years and I find Allianz to be the best. Competitive rates, great customer service, and responsive to my needs. Friendly, professional staff. Highly recommend to anyone in need of travel insurance.

Had to cancel one of my two tickets and the response turnaround time was great, along with getting the refund in a timely matter. Glad I purchased insurance and will do so on my future travels. Thanks and will recommend.

It was easy to submit my claim and the check was issued promptly. It was easy to upload my supporting documentation and I received a confirmation. I had never purchased or used travel insurance before but won’t travel without it now! I would HIGHLY recommend!!

I was pleasantly surprised at the efficiency of Allianz insurance. My claim was sent, response was timely, information required was collected and sent to Allianz and after a few days, I was notified that my claim was processed, approved and a check was in the mail. Much easier than I had expected. Would certainly recommend this company for travel insurance needs.

Due to weather we were not able to land at our original destination, and ended up in a city 200 miles away, we rented a hotel room overnight, had dinner and were able to fly to our final destination the next day. The people at Allianz were professional, explained clearly what I had to do to file a claim, gave me options as how to contact them, we received our check within a week of their receiving our paperwork, highly recommend. I don't usually purchase trip insurance, very happy that I did this time.

Allianz was recommended by a traveler from Switzerland. I have been more than pleased with every transaction. We have used Allianz for the past three trips our school has taken and personally, each time my son travels overseas, I get some extra insurance for him through your company.

Allianz has made the claims process simple and clear. I am impressed at how easy it was to file a claim. I am also impressed at how quickly Allianz sent me a check. Allianz's service has exceeded my expectations. Thank you Allianz!

We had to change plans in the middle of the night. The agent on duty was OK. Later when I called back and spoke with a daytime agent, they were great. They took care of the details and answered my questions. The claim was filed that day and the check arrived within what we were told once it was approved. It was worth the time and money spent to protect our trip and keep cost down. Thank you.

I always use Allianz Global when I travel and I recommend the company to my family and friends all of the time. I have had to make two claims in the past and they reviewed the claims in a very timely manner. I was reimbursed both times without a hassle. I really feel this company is very fair with their prices and claim policies.

I am very disappointed to see that you have only sent me a check for $300. For this disruption, I lost $1500 and I have sent you details of all the expenses. Furthermore and apart from this $1500 I had to visit Canada again (because I missed my previous appointment) and the expenses were more than $3000. So in total, I lost $4500 and I got only $300 as claim back. This is very disheartening to see this from a very reputed company like yours and I request you to please reconsider my claims.

I fell and broke my wrist a few days before my trip. My doctor recommended that I not fly. I scanned and emailed the requested documents to Allianz. They were very respectful and prompt in refunding my airfare. Thanks!

I had a fantastic experience working with Allianz. I injured my back and could not fly as expected. I filed my claim - which was super easy - and promptly received my money. Your email communication about it was clear and concise. I will recommend your travel insurance to others!

I never fly without adding Allianz Trip Protection to my airlines reservation. I have had to change dates several times in the past year, after I have made my reservations. Allianz has always refunded the $125 change fee. Their charge is minimal compared to what I get back. Life is always full of unexpected changes. I like to be prepared for them.

Allianz was great. The process for filing a claim was simple and easy to do. The claim was processed within a matter of days and I got my insured tickets reimbursed. Could not ask for more. I have made various insurance claims over the years for a wide variety of reasons. This was far and away the quickest response I have ever gotten! This is how filing a claim should be.

When I had to cancel my trip to Morocco, I received clear instructions as to get my refund. After sending in the required paperwork I received no further notifications for additional and within two weeks received my check. Very satisfied!

We have had two experiences filing a claim. Two different trips were interrupted and we chose to rent a car for the four-hour drive home rather than wait for a much, much later flight. We submitted s claim and promptly receive a check to cover the additional expenses. A+++.

I highly highly recommend Allianz for travel insurance. I have used them on numerous occasions and the one time I filed a claim, they were there for me! Very professional staff. They also processed and paid the claim very quickly.

After a recent trip interruption I was worried that the process for filing a claim would be difficult and complicated. I assumed that the Allianz would make me jump through all kinds of hoops and red tape to get my claim processed. I was pleasantly surprised by how simple the process was, and how quickly my claim was processed. The documentation they requested was reasonable and easy to pull together, and I didn't get any push back at all. Customer service answered my questions quickly and accurately. The whole process from filing the claim to receiving a check in my mailbox only took two weeks. I was very satisfied with the experience and plan to use this service again to insure future trips.

I'm very pleased with the ease of filing my claim and a prompt payment. The experience was very positive and I greatly appreciate the service! I had booked a hotel for seven nights, but had to leave after five due to schedule changes.

Loved working with Allianz. My trip had some issues, but all I did was make one call to Allianz, the customer service representative was pleasant and emailed me the paperwork necessary to file claim. A few days later I got an email that they received paperwork and within a week I got a check. Easy!

Efficient and responsive in providing reimbursement. Would recommend to others this service. Recommendations would be to have a better process described for processing the claim on the insurance document. Clearly stating phone number to call and what information you need to provide.

I really appreciate the prompt approval of my claim. I bought a plane ticket then I was promptly put on military orders so I had to cancel my trip. The claim process was very simple and my claim was approved either that same day or the next. I would definitely purchase insurance and I would also recommend the insurance to others.

Information was sent and logged by them accurately and quickly. No issues except for the time required for refund, over 5 weeks. Website does a good job of tracking where the claim is. It seems the check does got approved and then it sits for a week or so before mailing.

I was happy I made the purchase because I ended up having surgery a week before my trip and was not able to fly. I used the online claim process. Very quick and easy. I was able to load the forms online. My refund check arrived in about a week. I will always purchased travel insurance for now on, you never know when you may need it.

Due to a medical condition, I was forced to change a flight to a date a week later. I filed a claim for the additional costs associated with the flight change, and within three weeks had a check for the costs I incurred. Very satisfied.

I have had several policies with Allianz through the past several years and have had flawless service in every instance. Rates are very reasonable. I have had to file several claims due to injuries or illness. Representatives of the company were always very helpful in assisting in filling out forms and submitting proper documentation. All claims were paid in full without question. I never travel anywhere without insuring the Allianz.

I purchased insurance that clearly states for cancellation of flight and it didn’t specify how it was cancelled so I wasted my money on insurance with false information on refunds. Then you can’t even call Neisse. The automated system forces you to go to their website and if you try to speak to a person you’re on infinite hold and no one ever picks up the phone. Everything is done so you’re forced to email them only.

Our plane was cancelled due to storms in the Northeast. We couldn't get home for two days. Thankfully we had taken out trip insurance. The two extra days of expenses were fully covered by Allianz- hotels and rental cars in two different places. Allianz was easy to contact by phone and the process was explained to me, as well as the policy number, which I had lost. I submitted my story and receipts for all my expenses and 10 days later I received a check for the amount of all my receipts. It was also easy to look up the claim online and see where we were in the process. Considering that it was spring break in Florida and we had to book a hotel on one day's notice, we didn't get a cheap room, but it was covered. Thank you Allianz! I have already booked another flight and have taken out the same insurance... just in case. I couldn't have been happier with this company.

A very good insurance company to deal with. Made our trip cancellation claim as painless as possible and processed it quickly. I am glad our travel agent recommended getting the travel insurance from Allianz because of unexpected changes that can happen to plans.

When I called customer service the representative was very friendly and answered all my question. Also informed me of the documents that I needed to submit. He was sympathetic to the death in my family that made me not be able to fly and need my refund. Overall good service, convenient customer service hours so you can call after work and easy to upload documentation online specially for people like me that are not computer friendly.

We had planned a trip for Christmas and were unable to go due to some health issues I was having. We filed a claim for our hotel room and after some documents were obtained from my doctor and turned in my claim. Was paid in a very reasonable amount of time. I would recommend that anyone planning a trip with non refundable reservations get this peace of mind.

The claim lodgement process through the online portal was very easy to use and upload the required documents. I was reimbursed for 100% of my expenses that were stolen. I was able to contact Allianz immediately and speak to someone.

Due to medical reasons, we had to make a claim for missing a vacation cruise. We purchased Allianz travel insurance for our trip. After filling out the forms they sent us, including a physician's statement, we were promptly refunded the money we had paid for the cruise. We also had to call Allianz for assistance with some questions, and those questions were answered promptly and courteously. I can say without a doubt, that our experience with Allianz was excellent, and would not hesitate to use them again, and would definitely recommend their services to others. Great job!

When a snow storm shut down NYC on our arrival from a vacation in Ireland, we had to spend a night and a day in the City until Delta could get flights back in the air. Submitting the request to have our additional expenses reimbursed was very straightforward and we were refunded for those expenses for which we managed to save receipts. We will use Allianz again to protect us against such unforeseen events.

I am very satisfied with the overall experience! We received our payment very quickly without any hassle. I was expecting to have to submit more documentation, but my description of the circumstances was enough to get the refund from my concert ticket purchase.

An Allianz representative quickly replied to my email request to check to see if I would be reimbursed for hotel stay and meals due to my airplane flight being cancelled and not being able to seat me on another flight until the next evening. They quickly reviewed my policy and as soon as I sent in my proof of delay and hotel stay, they reimbursed me at the amount I submitted. I will always choose travel insurance... a $30 policy reimbursed me $234 for my unexpected expenses. Thank you Allianz!!

We were very happy with our whole experience with Allianz. Great customer service both on the phone and thru email. When booking a flight far in advance, you don’t have to worry about having to cancel the flight due to an unforeseen matter. Our claim was settled in a very timely manner. I would highly recommend getting flight insurance with Allianz.

Paperwork was easily done and received promptly. All I needed to do was copy and send receipts with claim form. Was told it would take up to ten days to process which was accurate. Received reimbursement within the time frame.

I felt I was treated very courteously and respectively, and they were consistently responsive and timely. I had two major trips in the same year, different countries, different airline and insurance carriers. Did not make it to either trip due to unforeseen events. Allianz was the best experience of the 2.

I became ill on our cruise and had to go to medical. When we returned I sent in a claim with doctor notes and medical expenses. I receive a check within a few weeks later for my total cost reimbursement for medical. I received an email before I received my check stating the check was mailed. Thanks for the quick response and reimbursement.

I purchase travel insurance anytime there is a slight possibility I'll need to cancel or change my flight. I went in for a simple procedure & it turned into a serious situation, I had to change my flight 3 times before the doctor would release me to fly. Allianz Insurance is the way to go, they made my situation tolerable & I appreciate how easy & kind they were to me! Thank You Allianz.

I have an annual policy with Allianz, and before that was using it for individual trips. I've had 2 occasions to use the policy, and each time the process has been easy and professional, with minimal paperwork, which made the experience a very positive one. Thank you Allianz!

My Travel Interruption claim was denied. Travel delay claim was paid at $300 at $150pp. On 3/20/2018 we spoke with Allianz by phone & was told that trip delay paid $150/day/pp. Check the recording from the call on that date. We spoke with the rep as soon as our first cancellation occurred. As well our travel interruption was claim was declined after being told by Henry by phone on April 5 that we qualified. There was a flight leaving on 3/21 but we were unable to book the flight after a late cancellation of our flight on 3/21. This insurance is deceptive. I am an Interval International member and my goal is to ensure Interval no longer uses Allianz to ensure their members' travel.

We really appreciate having this option when we plan to fly. You never know what can or will happen unexpectedly❗️ Had to get refunded once, all went smoothly. Some paperwork to get it all coordinated But was very satisfied.

I had never used trip insurance before. I bought it for a trip to California that my wife and I were taking after she had a knee replaced just in case she had something happen after surgery. Of course that's just what happened and we had to cancel. Allianz was very helpful, provided all the necessary forms. My claim was submitted with everything they asked for and I received a prompt and accurate reimbursement.

I would like to personally thank the staff at Allianz for issuing me a refund check for a recent travel delay. Due to the nature of the incident, I was unsure they would even reimburse me. They did, and they did it with no questions asked. True professionalism. Thank you so much Allianz.

Allianz promptly refunded our plane tickets based on a medical event. We have used Allianz twice and will again for our next trip. List of required documentation was clear and accurate. We highly recommend buying travel insurance and recommend Allianz.

Due to a medical emergency, we were unable to go on our trip. Allianz required a few documents to verify, but did a great job on issuing our check quickly and with no hassles. We would use them again and recommend this service to everyone who travels for peace of mind.

We had a very good experience. It was under stress that we needed to cancel and it ran smoothly as well as the help from our travel agent. Would gladly recommend to friends and was worth the investment for peace of mind.

When we got back from traveling in Thailand I went down to AAA and the agent that set us up with your company took my info on my hospital stay in Thailand and faxed it to your office. We received our refund at around three weeks.

Went to Mayo for medical care but because I was on antibiotics for another condition, they shortened my trip and asked me to come back in one month. So I had to go home early. Initially, Allianz was not going to cover it, but because it was an early cancellation or trip interruption for a different medical reason, they covered my ticket change. Was happy they changed their mind. Had used them before going to Europe and they were good when I needed emergency care.

I have had positive experiences with Allianz. Unexpected injuries forced me to cancel my travel plans. They were efficient and professional in helping to obtain the return my tour deposit and the cost of airline fares. If you travel several times a year I feel that this annual insurance fee is well worth the expense.

I had a little trouble getting through on the website but understood that the weather across the country was bad for many. Once I got throughout the process was easy to go through. We received the reimbursement in a timely manner. I was very pleased with the service and would purchase it again.

Due to new knee pain and crutches had to cancel trip to Cabo. Once documents got sent the check came to us. We always get trip insurance these days. Appreciate the timely turnaround. Recommend this company. Thanks for the help.

I was so glad I purchased flight insurance when we found ourselves forced to cancel a trip. I was a little skeptical that the insurance would actually pay, but was pleasantly surprised that they were friendly and very responsive, and they did indeed readily reimburse us. I will definitely insure all future trips!

I had an emergency with my daughter (she ended up in ICU) and was unable to make my scheduled flight home so that I could be with her. I called and received the information on what I needed to do to file a claim. The process was fairly easy and I was refunded in a timely manner after providing the documents that they needed. Thanks to them I was able to have the funds to return again to see my daughter. Thank You for your help during this difficult time.

Had to cancel trip due to husband's illness. Allianz was outstanding handling my claim. They are experienced, their personnel knowledgeable, and they are wonderful to work with. The claim was handled very professionally and the refund arrived quickly. I would say they are THE BEST.

My husband came down with pneumonia and was unable to go on a planned vacation. It was relatively easy to submit the information for the claim. Unfortunately miles were used on the return portion of the trip and the $150 fee to re-deposit the points was not included. Allianz did refund the full one way airfare.

After reserving my rental car on the Enterprise website, I was given an option of buying insurance through Allianz for $33. I hesitated, but clicked yes. During a long drive in the middle of the night through the Rocky Mountains, one of my dogs escaped from her crate and damaged the upholstery to the tune of about $1,200. Allianz settled the claim quickly and that one decision saved me A TON of money. Thank you!!

I rarely buy insurance for travel but I did for some reason and when my husband and I both got a horrible flu the day we were to leave, we filed a claim with doctor's note, etc. I expected a to have to fight for it, but we got recompensed without trouble - at least to the extent of the policy. Some things were not covered. So, yes, I recommend them!

Our Post-Christmas trip to Yellowstone with our son and his family had to be cancelled because of health issues. We were completely reimbursed for our plane tickets and hotel in the park. No hassles... no fuss... filled out forms online. Will use again for peace of mind.

Lost luggage. Your company was understanding and patient with our inquiries. Any questions the representative was helpful. The wait time to speak to a live representative was quick. We submitted our receipts and were paid quickly. Thank you for being there in such a stressful time.

My husband & I had travel plans & had taken out travel insurance for the first time ever... and we are so happy we did! He fell 30 feet from our gutters 7 days before we were to leave & experienced many complications. When I contacted the company to find out what to do, I was connected to a customer service rep who was kind & efficient & understanding. He walked me through the process, sent me the forms to fill out & submit & within several weeks we had gotten our full refund. I will ALWAYS get trip protection insurance from now on!! For the little extra it cost to get it, it was so worth doing! Thank you.

The agents I spoke with were very helpful. They helped me know what documents I needed to obtain before my trip and after I got home. With their help it was a very easy procedure. I could keep track online how my claim was doing.

While traveling in Costa Rica I suffered a minor injury to my leg. I went to a local clinic and paid for my care. Upon returning to the USA, I filed an online claim and provided copies of my receipts. Allianz was very quick with my reimbursement check.

Had an injury of a poisonous mosquito while out of country. Allianz Travel responded in good time my issue was resolved with a doctor visit to my hotel. My claim was review when submitted and I was refunded my out of pocket for the doctor services. I would absolute recommend this travel insurance to a friend as well as use it again myself.

I purchased the Classic Trip Plan for a recent cruise. On the ship, my nephew had an allergic reaction and needed to see the ship doctor. When I got home, I submitted the bill through the app and within 10 days I had received my reimbursement. The process was simple and quick. I would definitely purchase a policy for my next trip!

I obtained Travel Insurance Policy from Allianz and had to file a claim for trip interruption. The process for filing the claim was quite simple and was informed that it will take between 7 and 10 business days to process the claim. My experience was very positive and my claim was processed within 10 days business days. I have since informed my family, friends and colleagues about my positive experience with Allianz and my family and colleagues intend to use Allianz Travel Insurance for all their travel needs going forward. I give Allianz Grade "A+".

Have bought the insurance for years but in January had the first occasion to make a claim, as my husband had a stroke and was hospitalized the night before our trip to Hawaii. Ease of making the claim and speed with which it was paid was amazing. Very impressed. Will never fly again without Allianz insurance.

I had a minor health issue while traveling in New Zealand and found the representatives at Allianz to be very informative and helpful. Submitting online documentation was straightforward and lengthy, yet fairly easy to follow. Response time and resolution were reasonable.

Flight was cancelled due to illness. Working with customer service was very easy. I would highly recommend. I will buy each time I book a trip. If you are going to take to major trip where the weather could be a issue the insurance is a must.

The Insurance was easy and inexpensive to obtain. The Agent was responsive and helpful. I felt secure should things happen that disrupt my plans. I am satisfied with the coverage and attention to customer's needs. I recommend Allianz Travel Insurance to others. Need I say anything more?

We had to cancel our trip due to medical problem. Received a refund check almost immediately after claim was filed. Great response. Given the minimal extra charge for the insurance, it was definitely worth buying the coverage. The claims process was easy.

Claim was paid quickly. The adjudication process categorized the claim as travel delay, not travel interruption, resulting in a smaller claim payout than we expected. Otherwise, the claims process was easy. Submittal process online made everything go smoothly. Status checking also went well.

I was in the hospital for 3 days a few days before my trip and my husband was unable to go either as he cannot go alone. Allianz treated us fairly and refunded the flight money. Not only that but luckily the car rental credited as well when I said Allianz had done so.

Had surgery prior to our event which we had to cancel due to recovery. My claim was handled in short order. I chose to use the mail option for my claim. I will be recommending Allianz to our friends. Thanks.

We had a 3 day delay caused in part by a snowstorm that involved a cancellation and rerouted booking to an alternate destination that was also subsequently cancelled. (We were very dissatisfied with American Airlines.) Allianz initially underpaid our claim, understandable since it was a fairly complicated series of events, but after we questioned their decision they corrected it to our complete satisfaction. The only glitch was we tried to get Allianz to re-book us on an alternate airline after the first cancellation, but could not get a human on the phone. This may have been because we did not call the correct one of several phone numbers, I'm not sure.

I never anticipated not attending the concert that I purchased tickets to attend so I thought twice about buying the Allianz Global insurance. I thought, "Oh well just in case," and sure enough we could not make it to the event due to a car breakdown. Allianz Global was great: easy to work with, clear explanations and directions, easy to get paperwork to via online services that WORKED, and fast service. Thank you Allianz Global for your help.

It took some time to complete the process but my outcome was positive. That we were already dealing with an illness, it was nice to have a honest response. I had been afraid that all the forms were going to have to go back and forth across the states but it was settled with just a doctor's note.

I've never til the last couple of years been a fan of trip insurance. I try to plan and work our details to avoid close calls or glitches. We planned a European trip with a top provider on a major airline with a nonstop flight. We're both in good physical health, but on Medicare (no coverage outside U.S.). My wife was involved in a freak car accident at home before and we decided to cancel the trip and lay low. Allianz couldn't have been more kind, professional, and understanding. I'm not real computer savvy but they had phone and mail options available. Kept me in the loop via e-mail almost daily. Followed up with a disposition of the claim via e-mail, snail mail and a check within 14 days. I was very pleased with outstanding claim adjudication and correspondence.

I had to cancel my trip to MA from FL and back. I had bought the insurance, and with not much trouble, I did get most of my money returned. All the people who I had to talk to during my request for return of my money were very helpful and courteous, Thanks.

I had two one way tickets for an event to attend. My baby was diagnosed ill and needed my care for administering medication on a rigid schedule. Allianz team was helpful for aiding with payback for both of the tickets. Missed my event, but was so glad to not pay for nothing to be able to stay home and love on my baby.

I submitted a claim online after a big delay with the airlines. I have to stay an extra day in a very expensive area, and then fly home the next. Allianz covered my hotel room cost which was something the airlines denied, even though it was their fault. Their whole process with Allianz was easy, I submitted everything online and received a check a few weeks later. Would use them again without hesitation.

I was all set to fly to Washington DC for a couple of days for a family visit. My husband was going to stay home. Two weeks before I was due to leave he had a stroke. Thank heaven it didn’t happen when I was gone! I filed paperwork and Allianz put a check for the total airfare in the mail. Excellent service! Husband recovered...

No problem getting claim approved as everyone was very professional and to the point. Would highly recommend this insurance if there is any chance for a change or interruption in plans. Online system for claims is excellent and allows for hard copy submissions of supporting data.

On our recent trip to Hawaii, we received notice that my husband's mother had suddenly fallen ill. The next day, we were contacted again and told that things had gone from bad to worse and that she was not expected to last more than 48 hours. We made the necessary arrangements and arrived home about midnight and were able to check in on her. We spent the next 2 days with her before she passed away. Allianz reimbursed us for the balance of our rental and the additional costs to change our airline tickets. They were fair and fast with the claim. The filing process was easy & self explanatory and we were able to upload receipts easily to the website. I've purchased Allianz travel insurance for years and never needed to make a claim, but it's good to know when you need to, they are fast, reliable and easy to deal with.

I visited the Bahamas with my family. However, due to the Winter storm “Grayson”, I could not return to JFK and I had to extend our stay for 5 days. In the case of flight cancellation caused by the weather, airline companies cover only a flight change, and accommodation expenses and meal fee will be borne by ourselves. I happened to assume an injury abroad and had travel insurance, so I was able to cover almost all my five-day stay. Especially in the winter, travel insurance is essential as there are many flight cancellations caused by the weather. Allianz 's claim was very easy and payment processing was so quick. Also, it was good to be able to check the status of the process online.

I bought the travel insurance when I purchased airline tickets for my brother and his wife, but hoped it wouldn't be needed. Glad I did - brother's wife had an accident requiring hospitalization followed by bedrest at home. Allianz came through with the refund exactly as advertised. RECOMMENDATION: When the person who purchases the tickets is not the traveler, please allow the actual purchaser to file the claim for the refund. I purchased the tickets for my brother and his wife using my credit card, but the refund went to my brother. He sent me a check.

Refunds for travel interruptions on my vacation to Aruba. Plane tickets and hotel stay fee. Allianz refunded the amount that I spend out of my own pocket in a very timely manner. I am very happy for the results of the refund.

I took the insurance - I had a medical issue and tickets to a show in Atlantic City. They were AWESOME - no problems no questions fast service - Kind, Friendly. I dealt with a wonderful woman named AMY ** who helped me - guided me - answered all my questions and got me a fast refund - HIGHLY recommended.

I was delayed by a snow storm in Ireland, and was unsure how to file a claim, I was contacted by someone who helped. Uploading the documents was very easy. Once I got it submitted the response was very quick. The only thing that could be improved upon would be that once the decision was made on my claim I could no longer check for an update on the website. I could see when it was processing, then there was no information. I assumed that it had been denied until the check showed up in the mail.

I have used Allianz Global for years for my travel. They have been very helpful anytime I have had to make a claim and paid promptly without questions on my receipts. I will continue to use this great company and the personnel are also very helpful.

We had our anniversary trip ruined by a snow storm 2 years in a row, without Allianz we would have lost all the money we spent. Both times without Any hesitation we were refunded every cent of our money. We would never travel in the winter without them.

Always buy Allianz travel insurance for flights, recent claim was second time had to cancel flights due to medical reason. Very good customer service. Website filing claim very easy. Very satisfied with process. If need flight insurance in case have to cancel for medical reason buy Allianz.

After submitting my claim due to a sudden change in my plans I was denied because my change was not considered a natural disaster. Not only did I lose out 300 dollars towards the flight but paid for insurance for no apparent reason. This was not a last minute change but reported 3 months prior. Never using this insurance again.

We encountered a travel delay due to a winter storm and cancelled flight. We had to drive to another airport to take a flight the next morning. All our costs were covered and the claim process was easy and quick.

I had to cancel my trip at the last minute due to health issues & Allianz made it very easy to file a claim. They also refunded me very quickly. I'd say just a few days between filing the claim & being reimbursed. It was great. I'd definitely use this company again!

Everything wrong a company could do they did!!! They promised after my injury they would pay for my medical bills and my surgery, they never did. They promised it was covered, then they changed their mind and said, "Yes it’s covered, we will pay for you to get back to the country, but no medical"??!!! That doesn’t help!!! This company should legally not be allowed to exist!!! Trust me as someone who has been down this road, don’t buy Allianz because it is a nightmare and not worth the money!!!

Did not receive copy of policy and then when called about a possible claim was treated like an idiot. Had the same thing repeated to me over and over. I will never purchase insurance on tickets again. Seems like impossible to get a refund. I was told even with the proper paperwork, claims "may" be eligible for a refund after reviewed by the claims department. I get it. A.G.A. does not want ripped off, but after my experience, I feel it nearly impossible to get a refund unless hospitalization or death occurs. Therefore, in my opinion, save the money and hope for the best.

Got sick and couldn't travel. I must admit I was skeptical. After all, the insurance was not that expensive. They sent me the paperwork to be filed and it was very uncomplicated. They refunded my money with no hassle. Thanks Allianz, I will always use you!

We purchased this insurance because we were going to Florida to visit my sick Dad in the hospital. Before we were able to leave my Dad took a turn for the worse and we decided to med flight him to Mass General. Our entire airline ticket purchase was reimbursed. Very happy with this insurance!

Our flight was delayed on 3/03/18 due to a Nor'Easter (high winds). Flight was eventually cancelled. We were able to flight out two days later. Allianz reimbursed two days lodging. Definitely recommend Allianz for your trip insurance needs. They processed claim immediately and we received our check without delay. We will not travel without protection from Aliianz.

I had to file a claim for a trip I intended to take to Dubai. The process was horrible. They wear you out with their "10 business days." Initially I submitted everything - claim forms, receipt, medical support etc. Everything. Only to wait 10 business days to find out that they were still waiting on the information, even though I sent it with the original email!!! Talk about - Silly!!! Then I resubmit the information - wait 10 business days for them to tell me that they couldn't view the information and I need to resubmit AND they want me to send my bank statement to prove that I paid for the ticket! Ugh!! But that's all shown on the receipt!!! Needless to say - I won't be using this insurance company again!!! It has been a month already and I still have to wait "10 business days." SMH. LOL. Whatever!

I had to cancel a trip because my wife got sick. Filing a claim was a hassle. I copied my policy number directly from an email that had a link to file a claim. I used that link and posted my policy number. I get a message "Policy not found" or something like that. I use their tools to search and finally I am able to bring up my policy and file a claim. I bought my ticket with miles and a small amount of cash. You have to state what you are asking for, but you pull it from a drop-down menu. Re-instatement of miles isn't one of the options. They are all related to money. So I choose the appropriate one to get my five dollars and sixty cents back and leave a comment that I am looking to have my points reinstated.

We bought this insurance for our 3 month stay in Mexico. My husband fell, we thought he may have broken his collarbone. I called Allianz and got excellent help in understanding what to do and how to file the claim, after we had been to the doctor. We e-mailed later to ask questions and they responded quickly and with a clear answer to our questions. I have never worked with an insurance company that handled our claim in such a personal and efficient manner. We highly recommend them and will purchase our travel insurance from them, for our next trip.

I will always opt in for the insurance option when offered if done by Global. Super impressed - purchased many times before, never used it and was happy it came through when most needed. This was a great experience start to finish. Thank you!

Our trip had to be cancelled because of hurricane Irma. The home we were staying in had sustained damage and the repairs had not yet been completed by February! I initiated the process online and followed up with photos of the damage. The turnaround was QUICK! They refunded my airfare - no problems! Would definitely use them again.

I purchased an airline ticket to Florida but was not able to use it due to illness. I faxed the required documentation and received a refund of the ticket amount pretty quickly. I was relieved that I had bought the insurance and would buy it another time.

I submitted a claim over a month ago and never heard from them. If you have more than one claim such as delayed baggage or a hotel cost they cannot be added. Seems that on the form only one claim can be made.

I bought for the first time an insurance policy from the Allianz and I am very satisfied with the received service. I filled out the required application regarding my claim online with the required documents and sent to the company. It was easy and understandable. Without any headaches I received money.

Our flight from Miami to Atlanta was cancelled on March 4th and fortunately we had purchased flight insurance from Allianz. We found it very easy to file a claim via Allianz's website and promptly received reimbursement for all of our out of pocket expenses that were not reimbursed by AMR.

Was very happy with the prompt response and the quick turnaround from submitting my documents to getting my refund... Great job guys!!! As long as you have the proper documents that they asked for the process goes very quickly.

I have enjoyed 2 policies with Allianz Travel insurance but have only had to submit one claim. Unfortunately my wife and I both encountered some difficulties on a recent cruise when she caught the flu and had to be quarantined in our cabin for two days and I strained my knee. Her flu resulted in us both being prescribed medication. Later on the same trip I strained my knee which resulted in a second trip to the medical office and a knee brace. I'm happy to report both claims were handled quickly and efficiently. Since we have the annual policy we will be putting them to test again later this year on a second trip, hopefully with no incidents this time!

I got into an accident while on vacation, once paying the deductible communications were via email and I received my refund check, all within 1 month's time! Happy to say I'm pleased with this turnover as I presumed it would take longer to process.

I called in to report my flight delay that would cause me to leave Palm Springs the next day, and see if I would be covered for a hotel room. The person on the phone told me this would qualify as a "trip interruption" and I would be eligible for up to $460 in reimbursement for a hotel, per my policy. There were very few rooms in Palm Springs but I could get one at the hotel I had been staying in for a conference, that was very close to the airport, for $465. That was way more than I wanted to spend but I thought I would just do that since it was convenient and I thought I would be getting almost all of it back anyway.

This was so easy, I really was surprised. When my flight was delayed several times, I knew I needed to make other arrangements. I called Allianz to discuss the terms of my claim. I was given straight talk, pleasant and assuring. After finally reaching my destination, I made a claim, it was quickly approved and soon I received reimbursement for my travel interruption. A very good interaction with this insurance company, I was pleasantly surprised!

The online process was simple and clear, I was able to file my claim, provide documentation and be paid in about a week. The process was very easy to use and I felt good that my company would be reimbursed, even during my medical issue.

I had medical emergency 2 days before my trip, so had to cancel. Airline tickets were non-refundable, so was thrilled that I had gotten this insurance. Was able to get a full refund. Plan to ALWAYS buy this insurance when traveling in the future, and would highly recommend it to everyone!!

I was very pleased with the customer service, and the way they handled my situation for my change in my trip. It was well worth the money I spent, and would certainly purchase it again in my future plans. Thank you, thank you!

The people at Allianz, Sedgwick and Viking were very effective and understanding. While there was was body damage occurring during a snow and ice storm, they confirmed the facts of the accident and then coordinated everything with Budget Rental Car. The repairs to the rental car were made without question.

I give highest marks to Allianz for their handling of my claim resulting from our having to cancel our cruise because of my health issues. The process was efficient, easy and we were reimbursed fully and quite quickly. Customer service representatives were very helpful and pleasant to deal with.

I submitted a claim for damage to one of our suitcases. One of the "feet" was ripped off taking a chunk of the hard sided case with it. I submitted my claim, which was quite simple to do online, with pictures of the damage, just uploading them with the claim, and the check came in the mail a week or two later. Very simple and quick. No questions or hassles. Very unexpectedly good experience for an insurance company!!!

I am not happy with the service with Alliance. I had to cancel a flight, which I purchased the insurance for, because our friend was sent to Puerto Rico to help restore the power to the island after the hurricane. I sent in my information on March 19, 2018 and I am still waiting for a response from them. I thought this would have been a much faster process.

My wife and I filed a claim for travel delay and found that, once we got all the numbers and documents we needed, that the claim was processed smoothly and expediently. I was pleased that there was no quibbling about our claim.

Had our winter vacation plans upset by the flu this year. Was reimbursed by Allianz for all associated losses. So happy I had the coverage. They were prompt and easy to deal with. Very Happy customer. I definitely will use them for any of my next trip insurance needs.

I have purchased Allianz trip insurance a number of times. The company has great customer service, the phone personnel are professional and very helpful and claims are processed within 10 days. I recommend Allianz to all my traveling friends and family.

This was amazingly easy to do online and so handy to have. I just always get trip insurance and was so lucky this time because my father-in-law started experiencing some health problems and Allianz pretty swiftly refunded our airfare when we couldn’t go on our trip. They sure made it easy to apply for our refund online as well. Would recommend getting trip insurance from Allianz — just in case!

I had a really great experience when unfortunately I had to cancel my trip due to a surgery. I did it all online, made one phone call to ensure there was nothing else needed and very quickly got an email to say I was approved and would be receiving a refund shortly.

Agents contacted were responsive and helpful. The forms were straightforward, easy to fill out, and did not require a lot of additional information. You can fax, upload your submission, or mail your packet to Allianz. Purchasing this reasonably priced insurance is a must for the traveler.

Allianz covered all our costs related to a 5 day delay in returning home. There was not a lot of sympathy from our friends over being unable to get back from the Caribbean, but there was the unanticipated expense.Our lodging, meals, and transport were all reimbursed by our Global Assistance policy. I have rarely bought travel insurance in the past, but I definitely will in the future and will again get it from Allianz. A+++.

My claim has been processed within 2 days and the claim amount has been credited to my account without any hassle. I will always use Allianz Global Assistance USA insurance in future and I will recommend my friends and family to use it.

Response and the check being sent. We had a family emergency which caused us to cancel. Getting the confirmation from the doctor and the forms were easy to fill out. With the stress of our family member and his death two days later made the refund less stressful and we can take the trip at a later time. Thank you.

I am very satisfied with the service I got from Allianz Insurance. The telephone assistance I got was very understanding, diligent and resolved my claim filing. I worked on getting all the required documentation and after filing it altogether, a couple of weeks later got the email informing me of the approval. I will use Allianz service when booking my next flights and highly recommend it.

I have never bought travel insurance before but after my experience with Allianz I will buy it for every trip I take in the future. When weather made our entire trip impossible I filed the forms reluctantly hoping to get some of the cost of our trip back. The response was fast and complete. Every penny that we lost was recouped and it made it clear that there is great value in having your trip insured by a company of this reputation. Thank you.

I had to change my dates of travel due to a surgery that was scheduled after I planned our trip. Allianz was extremely helpful with the process of changing my travel dates, they were very informative as to what I needed to do, and they reimbursed me quickly once I filed my claim.

Thanks kindly Allianz for having a super efficient "Make a Claim" process and for providing the refund quickly and easily right to my bank account. Great coverage and super easy. Will recommend to friends and family and work with you again!

I’m very grateful that Allianz refunded the full amount of my ticket. I had to dot all the i-s and cross all the t-s with doctor’s excuse, etc. but they came through. It’s been well worth the money spent for their travel insurance.

I was very pleased with our experience with our Global Allianz travel policy. I was advised by a friend that we should purchase a policy whenever traveling in the winter and it was certainly fortuitous for us that we did with winter storm Riley. We were stuck in Minneapolis, Mn. as a result of the storm and knowing we had the insurance helped ease the stress of being stranded for two days. I am sure Minneapolis is a beautiful city to visit in the spring, summer and fall but in the winter there isn't a lot going on.

We have purchased Allianz trip insurance a number of times in past and have had to use it twice, both times for trip interruption. In both cases, we were able to file the claim easily on their website and were reimbursed for our expenses in a timely manner. Because of this, we now always buy Allianz trip insurance to have peace of mind when traveling. We highly recommend it.

I contacted Allianz to see if my trip interruption was covered. I received a prompt response with a claim number. It was so easy to upload the receipt and I received a quick approval and check in the mail. Excellent service!

You never know what lies before you and your traveling companions when planning a vacation. Allianz is a very friendly, cost saving, and comprehensive travel site as you plan your trip. It offers comparative plans to meet your interests and travel needs and is responsive to your questions and concerns. I believe it is always a good idea to buy travel insurance as you never know what can happen and life certainly does happen - before, during and as you enjoy your travel plans. With Allianz you remain certain and secure knowing you are in great hands with a great deal. Thank you Allianz!

Allianz did a great job in helping file a claim, explaining what docs were needed, and quickly processed the claim for our refund! Would definitely recommend to others whenever traveling! We got a full refund of the $150 JetBlue charges for trip cancellation for three tickets!

I sent an insurance claim for my delayed luggage and delayed flight March 9th and received an email saying I needed to send proof which is reasonable. I sent my receipts Mar 23, but have yet to hear back from the company on my claim.

We had to cancel our cruise due to sudden unexpected illness that required couple of months continuous treatments. Allianz were very helpful. They provided us with a easy way to submit our claims with necessary documentations. Three weeks later we recieved our refund in full. Allians are very reliable and wonderful group. This was our tenth time we used them for cruises we take. Thank you Allianz.

Due to my husband being hospitalized, we were unable to take our planned trip. Allianz has amazing customer service (& better rates than the competition). Our hotel and flight expenditures were quickly refunded. For future travel booking, we will definitely use Allianz. Thanks Allianz!

Hands down the most user friendly, efficient, prompt service I have ever received for an insurance claim. Our trip was cancelled due to weather and with no questions asked I was refunded in full. Would definitely purchase trip insurance through Allianz for future trips.

We were pleased with the expediency with which the claim was processed. However, Allianz accepts collect calls, but because the collect calls could not be made from the country we were in, the calls were charged to the hotel bill and Allianz did not reimburse. While we understand that the policy does state up to $100.00 per day for the travel companion, there is nowhere you can get a hotel room for $100.00, let alone including transportation from hotel to hospital that costs $20.00 per trip.