Allianz Global Assistance Reviews

They adjusted the claim from my recent international travel and the medical expenses we incurred while overseas swiftly and were very friendly and helpful when I called them with questions. I have used them in the past and absolutely recommend them for travel insurance!

When hurricane Harvey hit, I needed to cancel my flight. United Airlines would only offer to change my flight date. This didn't work, due to unsafe travel in Texas. Unlike the airlines, Allianz made the refund process easy and painless. I would definitely recommend them to anyone who plans to purchase an airline ticket.

Allianz was great. I submitted my claim after a small accident in a rental car and the full reimbursement was put into my bank account within a couple of weeks. I will always use Allianz for my rental car insurance! :)

My travel plans were cancelled due to an illness. I filed a claim with Allianz to be reimbursed for my airline ticket. The claim process was very easy with a short turnaround for approval. I would recommend using Allianz to insure your travel plans.

A business meeting was planned for Austin, TX for over a year but the hurricane won out over $20,000 attendees. I travel extensively but this is the first time to file a claim and I was very apprehensive. I should never have worried as everyone I dealt with could not have been nicer or more professional. Thanks again.

Very happy with service. Our flight was cancelled due to Hurricane Harvey which resulted in some nonrefundable hotel costs. Allianz settled it within the 10 business days promised. Happy with the outcome. Would use again if future travel plans dictate to.

Incredibly amazing! I submitted the claim and all necessary documentation online and Allianz did the rest. In about two weeks I had a settlement. I have always purchased the travel insurance, and will continue to do so. It is well worth it.

I had a great experience with Allianz. I needed to cancel a recent trip due to the pass of hurricane Irma. After submitting my claim with the required documents, I received full payment within few weeks. Excellent service. I will definitely insure future trips.

Fantastic service, will travel with this service again. The process was simple and easy to navigate. All the money was refunded without a fight and done so quickly. Absolutely no complaints from this company, it was the easiest part of my travel experience.

Had to cancel my Alaska cruise due to Hurricane Harvey causing flights to be cancelled. Allianz online tool to submit the claim was easy and claim was paid promptly (within 10 days). Buying the insurance was money well spent. Great job guys!

The claim process was easy and my claim was handled expeditiously. I am awaiting my credit card bill to confirm the airline did apply payments to another flight and credit the account. Once I confirm with the credit card company, I will return Alliance's voided check No. **. I am calling Alliance Claims Department at 800-334-7525 today. Thank you. I can be reached at **.

I had to cancel trip due to the sickness. My contact with Allianz was easy, instructions were absolutely clear, and review was prompt and friendly. I've already received my money back. Thank you and I will recommend your company to all my friends and acquaintances.

My family was planning on a trip to Florida and we wanted a halfway stop on the drive down so we found a hotel and used Priceline to book the hotel rooms. I decided to opt for the trip insurance and I am glad that I did! Hurricane Irma came through and changed our plans and we had to cancel. I went online submitted a claim, and in a day or so (maybe less) I revived a claim package. Most of the forms were pre-printed and I just had to provide a couple receipts and then I faxed it to the Allianz 800 number they provided and within a day I got another email saying they received my forms and were reviewing my claim. Shortly thereafter got another email saying my claim was approved and my refund was already deposited. Very easy process.

First of all, I highly recommend Allianz for everyone. I first used them for clients when I was a Travel Agent. I've used them for myself at least 20 times. Their prices are very fair. What's even better is their customer service and the speed at which they settle claims. I've had claims a couple of times, and the process was incredibly easy. Well worth it!

Allianz promptly refunded my hotel cost for a trip cancelled due to the hurricane. I appreciate the smooth and quick response. Online form submission was also fairly easy, though it could be streamlined and the choices could be clarified a bit.

Filed claim. I didn't get the money back that I lost, so it covered just a little bit... Thought it would help me out, but it didn't. I was on the tarmac for 6 hours! And didn't get compensated for EU laws. It's just disappointing when you pay extra for insurance and it doesn't come through.

I will definitely purchase insurance in the future.

I recently had to rely on this policy, on account of my travel being prevented by Hurricane "Irma". After filing my claim online and submitting my information with it (which was guided by clear and succinct instructions provided on the website), I received return contact within hours and further contact within days. Without further "hoops to jump through", as so often is the case in such matters, I was notified of my claim being accepted and payment, in accordance with policy terms, was being processed to me. I have spent my working career in the insurance field and I find this level of claim handling to be SUPERB; this level of customer service and contact to be UNSURPASSED!

I would like to thank y'all for being so fast and accommodating me on my refund of my plane ticket to Florida. I cancelled due to hurricane in Florida. I do not remember my policy number. The company was fast and accurate and did not give me no other questions just accommodating me.

I purchased travel insurance for a trip my husband and I had planned to Barbados. On the day prior to our departure, my brother had to have surgery. I called Allianz and explained to them that I could not take the trip. They clearly explained to me what I needed to do. I did everything from their website, sent in a document signed by my brother’s doctor, and within about 10 days we had a full refund for both flights. Luckily, I was able to cancel the hotel without penalty. I would definitely use their services again.

I had great service on the phone when I called to ask a question. The service representative also allowed me to start my claim over the phone instead of having to do it online. The cost of the policy was affordable and it was easy to understand when I read it. There was very timely communication via email. Thanks for all of the help! I would recommend Allianz Global Assistance to anyone that is traveling and if they need insurance for their trip.

Claim presented due to Hurricane Irma. Claim is stills not settles, it has been more than 20 days. I feel claim should have been handled more expeditiously based on the fact, the cancellation was due to a natural disaster. Very dissatisfied.

Thank you for making it a simple process. Such a relief considering all the headaches that trip cancellations incur. Really appreciated the ease and great customer service that was provided to me in my time of need. Loved that it was all electronic and online submission, which saved a lot of time not having to be on the phone, or scanning documents. I will definitely recommend your insurance to family and friends that are planning travel in the future. Thanks again for a simple process!

I purchased a trip to Miami from Detroit and Hurricane Irma caused my flight to be interrupted. It was very easy to make the claim. I will get insurance with this company every time. I did not think it would be so fast and easy to make the claim online, but it was.

We have never purchased flight insurance before but did with our trip to Charleston. Call it intuition or whatever but our flight was to be September 11 - the day and almost the exact time the hurricane hit. We canceled our trip and received a prompt, accurate refund. Thanks so much!

I always purchase travel insurance from Allianz when I fly just in case something unforeseen happens. Before our most recent trip my wife became terribly ill and couldn't leave home so I travelled alone and cancelled her reservation with airline incurring a $200 fee. After returning home I have tried to contact Allianz numerous times to file a claim. Their phone message directs you to the claims website which doesn't work or accept your submittal. You can't get a message in or a live person on the line so how can you conduct business with them. They ARE quick to accept your money when you want their insurance. They will never get another nickel out of me again and I WILL be sure to spread the word. And I don't believe those other 5 star ratings. They come across as fake.

It was very easy to file a claim and also to contact someone when I had a question. The process to pay the claim was very good and very punctual. No complaints whatsoever. We would definitely recommend Allianz to all our friends and family.

I planned a trip to Ohio for my son's wedding with a friend and ended up in the hospital. They paid one full ticket and 64% of the second ticket. They claimed that it exceeded the maximum coverage and referred me to the policy. It was easy to get a live representative on the phone.

We always insure our trips with Allianz. In a recent trip, my companion became ill. A doctor was called, & medication was prescribed. Upon our return home, I contacted Allianz. I spoke to one of your reps, George, who was very helpful. I explained what happened. He immediately emailed the forms we would need to complete in order to get reimbursement. We were informed what steps would be taken. We received reimbursement very quickly. We are very pleased with the service we received, & will continue to insure our trips with Allianz.

We unfortunately had a missed connection due to mechanical problems with our aircraft. This was very disappointing on our first day of vacation. Lucky for us, we had purchased travel insurance with Allianz, really more to insure our trip if we had to cancel. Never really thinking we could miss a connection. We are so glad we did and the online process to file a claim is user friendly. We received our reimbursement for our expenses relates to our missed connection with 10 days after filing our claim using the direct deposit option. I will certainly use Allianz again, especially if we have another overseas vacation. Thank you!

A recent trip I took was interrupted by multiple flight delays (9) and I incurred unexpected expense in my attempt to get home. Submitting my claim was easy and I was reimbursed for the additional expense. I will never travel again without AGA insurance. Thank you. Recent Experience - A++.

For medical reasons, we had to cancel our trip in August, 2017. It was handled professionally and promptly, and we were reimbursed for fees incurred by United Airlines for this cancellation. We were very pleased with how easily this was handled and how quickly it was resolved.

I purchased this form of insurance to travel abroad. However, I was laid off the week of my trip and then became displaced by Hurricane Irma. My original claim was denied, even though I provided the appropriate paperwork from my ex-employer. Then I explained couldn't travel due to Hurricane Irma, they ** laughed at me. They insisted that you could of had extended stay then catch a flight when hurricane goes away, lmao. I wouldn't recommend this POS company to anyone, if you check their reviews they screw everyone over, even those who follow the rules. Use someone else, this company sucks **. I had to get a lawyer and file a claim with the State Attorney of Florida! THEY ARE DENYING THOUSANDS OF PEOPLE, STAY AWAY FROM THESE GUYS!!!

The best, fastest, reliable, helpful, professional, compassionate insurance you want to take for your next trip. We had to cancel our trip due to illness. The airlines did not want to refund our money even with a doctor's letter, but Allianz did. We will never go anywhere without this insurance.

I bought my travel insurance from Allianz Global Insurance here in USA but I was able to use it in Manila, Philippines. On June 29, 2017, while in Manila I was diagnosed of Pulmonary infection in a local hospital and was confined until July 2, 2017. When I got back here in USA, I filed a medical claim with Allianz Global Assistance Insurance and it took only two (2) weeks for them to refund my claim.

The process was rather prolonged and did require some repeated sending of documents but outcome was good. The trip was cancelled secondary to job loss which was a covered expense and did obtain a refund. Communications from company was good.

Was told my check was in the mail and would take 10 business days to receive. That was Friday before Labor Day and even accounting for holiday and weekends, as of today Sept 25, have not received Check!! Very disappointed with lack of quality service.

Very good service. Carrying it is the best we could have. We will recommend it to everyone. Excellent. The best we ever had. Internationally comparing we were impressed. We will do it again every time we travel. This was our first experience but not the last. Thank you.

I phone not hoping for much but got the money. Great help and thank you. The service person helped me organize my stuff and helped me refund my free motel room and apply for coverage since I had paid for it.

Never expected I would run into a nature disaster! The claim process was straightforward. Easy to use and painless experience to claim my travel delay expenses due to Hurricane Harvey. I created a claim online, uploaded the receipts, and then I received the reimbursement check just in a few days.

I recommend Allianz, because their claim instructions, were straightforward and easy to understand. The specified documents needed to substantiate the claim, were reasonable and obtainable. Once those documents were submitted, Allianz responded within a few days. Full payment was received several days after that.

I've had to file a couple of claims with Allianz (a terrible run of travel luck) and every time there's been quick turn around and no issues. I used their chat customer service the last time as well and the representative was able to help me out pretty quickly.

I had never taken out a policy, but I am glad I did. Had a medical condition that prevented me from taking my girlfriend and her grandson and my grandson to Florida. Thanks Allianz Global for doing what you said you would. Had to find that in companies nowadays. Thanks again.

This was the best money I ever spent, we all hope we never need insurance but, when life throws a curve ball it's great to have a backup... Thanks. FYI I had all my paperwork, made it painless. Thanks Allianz Global Assistance USA.

Easy Service to use, will definitely use again! The online process to apply for a refund was easy to use and the customer service reps were top notch. Never have purchased insurance before and thought I would try it this time, just so having a son who became ill and I was unable to attend my trip- they took the worry out of my expenses in my travels and I was able to focus on my son's time of need.

Appreciated the quick turnaround for my submission on my medical reimbursement claim. Only thing that I would have liked better would have been being told that the paperwork submitted was sufficient/adequate for the claim. Wasn't sure if I needed to provide more/additional information when awaiting decision on claim. Will definitely use them for future travel insurance needs.

Allianz Global Assistance is reputable company and process the claim promptly. Claim processed online was easy. They sent you a check in timely manner. You don't have to call them to follow up. I highly recommend to purchase insurance when you make a trip.

Allianz was prompt and helpful. The claim was paid directly into my account within a matter of days, even though it was during Hurricane Harvey - I'm sure they were inundated with claims during that time. I would recommend them.

Two days after I purchased my non-refundable airline tickets & travel insurance, I stepped in a 6 foot hole and ended up in hospital with 15 breaks in my right leg. Totally unable to travel. I filed the claim when I got out of the hospital which made it pending. When my next Dr. appt, I had Dr. complete the Physician form. Came home and uploaded to my claim. Within a few days my claim was paid and money auto deposited to my bank account.

I had rented a car for the holiday weekend, while out of town I received a flat tire. I asked the rental company did I need to file a claim with insurance and was told NO. Two months later there was a charge on my account for the tire. I contacted Allianz and they took care of it immediately and refunded my account the charge for the tire. I've never gotten such a fast response from any other insurance company before and I'm thankful they was there even two months after the incident.

I called to notify Allianz that I could not travel due to my Dad's health. The person was very polite and pleasant to work with. He gave me all the information I needed. I followed his instructions and received a full reimbursement for our flights. Will continue to use this company whenever possible!!

Always buy trip insurance!!! You never know when you will need it! Twice our flights were canceled until the next day due to weather. Refunds thru this company were VERY fast and easy. They covered all of my extra costs for being delayed including food and hotel room! Thank you for the peace of mind.

I had to make a claim on my flight policy after I had medical issues and could not go as planned. I was able to use the online claim information and form, upload the requested documents and received my flight reimbursement within a couple of weeks! It was well worth the price to get the flight insurance! I highly recommend this company and the insurance.

Had to cancel my trip with 72 hours notice because of a double ear infection and subsequently bursting both eardrums. My doctor would not clear me for air travel. Allianz online claim was easy to navigate and showed me exactly what to do and what to file.

I normally don't get travel insurance, but this time I was transferring flights more than twice and could not afford to not have protection. When my flight was re-scheduled, I called Allianz Global. The representative I spoke with was friendly, and helped me to understand my options. I was able to get reimbursed for a hotel night and the process was very easy.

Just to let you know that we received all our money back and are very pleased with Allianz. I am very pleased with this insurance and will use it again if needed. Thank you for all the help with the documents.

I work in IT and sometimes equipment goes down and I have come in on the weekend for emergencies. Unfortunately, this happen on the weekend that I purchased tickets on. I purchased insurance for situations like this and this is my first ever having to file a claim on "Event Tickets". All the documents required was submitted and they stated it'll take 10 businesses days. I have not heard anything via email on status but have checked on the website and shown that docs were being reviewed so on the 17th "Business" day, I decided to call and "Jeff" put me on hold and then stated that they need more documents.

My husband and I were all set to visit a mountain resort, reservations made, plane tickets, rental car, the works!! Thankfully, I had purchased insurance through Allianz. We were gifted with a full refund, so, hopefully, once my husband recovers from this "vacation" experience, we will make our trip! Thank you Allianz???

I give them 0!!! Purchased insurance for two sports events tickets in which said, "If you can't make it, you get a refund." The next day my grandfather passed and because I'm Jewish we mourn for seven days. I called to say I couldn't go and they wouldn't consider any type of refund unless I had a death certificate. The game was in 3 days and a death certificate won't be received from 7-10 business days. Even with that they can't promise my refund. I cannot just ask my grandmother for his death certificate to get a refund for two tickets. It's disgusting days after he's passed. While they still may not give me money back if I don't go to the event. Disgusting.

I was pleased, when I became unexpectedly sick, that my flight insurance actually reimbursed me. The timeline was reasonable, and it took a lot of pressure off during a highly stressful time. I would purchase again for sure. It's worth it, since airlines make just about every flight non-refundable these days.

I incurred a medical emergency and was unable to travel. Because of the nature of the medical problem my husband was also forced to cancel his travel plans. Allianz representatives handled our claims with great compassion and a real sense of professionalism. We will definitely recommend Allianz to our friends and family.

Even though the reason I needed to cancel my trip was listed, they turned it down, even with all of the supporting documents they requested! Shame on American Air for letting them offer this to their customers!

Due to an unforeseen medical condition I was forced to cancel a planned trip. The representatives who dealt with my situation were helpful, courteous and professional. I received a full refund. I was completely satisfied with the service they provided.

My daughter went to Cusco, Peru for a month this summer and became ill. She went to a medical clinic there and I filed a claim for the $360 it cost. They sent me a check right away no questions asked, I did give them a lot of documentation paperwork. I had to file with our primary insurance company Blue Cross first and was denied by them. I will use Allianz again.

Our child of 10 years old suffers from extreme anxiety and depression. She had a major event and we were not able to travel and leave her with grandparents. We had medical forms filled out by physicians and the claims were denied. I will be contacting local radio and TV station as well as contacting the better business bureau. If I do not receive a resolution I will contact a lawyer and solve this in small claims courts.

I'm so glad I paid for the Insurance when I purchased my Airline tickets, in the past I had never done this, but I'm very grateful I did. I had a freak accident and broke my fibula bone a week before my flight and my Dr. wouldn't let me fly, due to the fact that I could possible have a blood clot during the flight. I was heartbroken. I called Allianz immediately and they were very kind, and told me what I needed to provide to get my flight refunded. I couldn't ask for better customer service. They provided the best and I was so thankful. They were the greatest, I received my refund within 2 weeks after providing required documents. Thank You Allianz!!! You're the greatest. I will purchase insurance everytime I fly now!!!

Have incurred medical expenses abroad. Have filed a claim since May of 2017 and no decision has been made. I have submitted all the requested documents 5 times and a decision still not being made. This company will not pay for your medical expenses even if your trip was covered. I would warn anybody to stay away from this company because they will not honor their policy. I have called and emails millions times and nothing is being done. Please do not buy any insurance from this company.

Claim process was fairly easy. Claim form indicated clearly what was required to file the claim. Once I sent the claims in, I was notified that it was being reviewed about a week after I sent it in. Once the claim was accepted, I had my money via direct deposit in about 5 days.

Medical Refund - The process was handled professionally and with satisfaction. Thank you for handling it an expedited manner and for treating my family with respect during this time. I would Allianz again for insurance on a future trip and would recommend it to others.

I purchased a travel insurance coverage and when I have problems Global Alliance denied my claim or assistance. They told me I'm not cover under their policy. Typically I have delay with my airline twice and I called them once that's what I got. I always purchase the insurance with any ticket I bought either domestic or international but I never call them until last time I have an issue. Please for anyone who willing to purchase insurance from this company, let them put everything on writing otherwise you will be stranded or regret of getting insurance. This scam by trick.

Had pre-existing medical problems come up. I had to cancel a trip around the date of my Doctor Appointment. I submitted a claim for airfare and submitted the documentation required. Within 3 weeks I had a check in my hand. I will use this company for all travels in the future.

I was treated very well by your customer service and they handled my claim very well, with no issues as I provided your underwriters with exacted the documents that were requested, it only took a few days after filing to obtain my medical (wife broke her right foot) refund for the cruise and air expenses.

My claim was processed quickly and efficiently after I had a flight canceled and baggage lost on a trip to Texas. I was 100% pleased with the whole process from start to finish. I highly recommend this insurance on every flight you book.

Very swift response. Clear instructions, very easy to follow. Phone operator was very polite and helpful, made sure I received an email with all the information I needed to file my claim. Would definitely recommend it to a friend and family members.

Had to cancel my trip due a sickness and process was handled efficiently and promptly within the time frame given. Representatives were very kind and responsive to the issue. Within two weeks, the refund was resolved. All of the required paperwork was available.

After I went through all the forms and collected all the evidence and bills. I received a decision of approval. I was told to wait 5-10 days for the check, but it never came. Then I was told that it was sent to a wrong address and to wait another 5-10 days. Again never showed up and I am still waiting!!!

Allianz came through with flying colors! Our return flight, as well as many flights, from Boston was canceled due to weather. Allianz reimbursed us for meals and hotel expenses while we were rebooked for 2 days later. Their online claim form was easy, and their staff were always responsive within 24 hours of submitting an email. I've always used Allianz and will continue to use them. So many items are outside your control... and Allianz covers and insures them! 5 stars isn't enough!

I can't tell you where we would have been without having this insurance. The money that we have been able to recoup has helped us during this trouble times of hurricane Harvey. We will always be buying this insurance anytime we travel when it is available. Thank you.

My wife and I had booked an early August cruise to Norway out of Amsterdam including airfare with Holland American Lines in March. In late May I experienced a herniated disc. None of the traditional remedies seemed to work and I was scheduled for back surgery in early August. Our travel agent had recommended Allianz over other alternatives and we are certainly glad we listened to her.

Due to unexpected illness on my husband's part we were unable to travel. Luckily I had taken out travel insurance and called Allianz. They could not have been more helpful. I was able to download all the documents - was given some good advice i.e. make sure to put the claim number on each page for instance. Sent off the claim and within a week a check was posted to my account. First class service all the way. I could not say better! Thank you Allianz!

Due to a medical issue we had to cancel a cruise and flights. Both were insured with Allianz. I've never had to use trip insurance before and was prepared for a lot of red tape and negotiating. It was a snap. The phone representatives were extremely helpful in guiding me through the process. I was able to handle everything via email by scanning required documentation. Checking the website informed me of the status of the claim. In a very short period of time I received my refunds. I highly recommend Allianz and will be using them for all future travel.

We have used Allianz for many years on all of our trips and are extremely satisfied with Allianz. Recently having to file a claim on a trip due to a family member illness, the claim went easily and without hassle. Keep up the good work!

Flight cancellation - I had a phone conversation with one of your agents, I think his name was Rick. His manner was professional and efficient and the compassion in his voice was so appreciated especially at a difficult time. The claim was handled quickly and resolved to our complete satisfaction.

Allianz was prompt in responding to my claim and they kept me informed as to the disposition of it. Receipt of monies was timely and I received the full amount of my claim. I was very satisfied with the service. Getting this insurance was money well spent.

Received excellent instructions on how to file when I phoned and talked to the representative. The filing packet was emailed immediately as a PDF. As a result I could fill out the forms and drop the medical portion off at the doctor's office in a timely manner. The forms were emailed and I had the trip cancellation check within 2 weeks. Very impressive service.

After being told my claim was paid, the Allianz reimbursement check bounced a week ago according to my bank. I received an email from Allianz that there was a problem with their payment. I am still waiting for the money.

Allianz staff was wonderful when we missed our flight traveling from Scotland through Chicago to get home to Omaha. We had to rent a car to get home. We appreciate the quick refund for the rental car and fuel. I'd use Allianz again & recommend.

I've never purchased travel insurance before - and we have traveled internationally, domestically and cruises - this time however, my husband has difficulty ambulating waiting for hip replacement surgery, so I purchased insurance and alas, needed to use it. I was pleased with the process of submitting a claim and with the outcome.

I submitted a claim, as I had to cancel my trip due to personal circumstances relation to my husband's accident. This was my first claim. I submitted all of the requested documentation. My claim was processed in a very short time. I donated 100% of the refund to charity. Thank You.

I use Allianz for every trip I reserve. No matter how short and no matter how many people are traveling. I use Allianz because it gives me a peace of mind to know that if I have a problem my investment is protected. If I am delayed, if I need to change or cancel my plans Allianz is always there to help me and makes the process very easy and smooth.

Your service was outstanding and very prompt. Because of a flight delay we had to submit a claim and it was handled quickly and fairly. We could not be more pleased. It was the first time that we used your company, but we will continue to use Allianz in the future.

Great help & service getting our money back after wife got sick & couldn't fly. Thank You for a speedy process for two Seniors who really would like to have gone to Las Vegas one last time & thought their flight money was gone.

Very pleased with Allianz prompt response & assistance in my recent inquiry & claim application relating to my medical expenses incurred on my cruise. Will definitely obtain my insurance coverage from Allianz on my next trip. Highly recommend Allianz to my friends.

I appreciated the quick accurate response to my dilemma, then I received a check, I deposited it and 3 days later I got a letter from Allianz saying, "Don't deposit the check because it will bounce; we will send a 2nd check EARLY next week to cover the 1st check and any charges your bank charged you for a returned check if you already deposited it." Although this was appreciated it's already Friday and still no check. Life is too short to have to spend time and energy on this kind of thing, just do the right thing by people.

I was quite ill and unable to make a cross-country trip recently. Allianz provided me with a full refund within a week! I am thrilled to recommend their service, and from here on will always purchase travel insurance from Allianz.

I was pleased with their efficiency in 1) acknowledging receipt of my claim; and 2) with medical expense reimbursement payment. The only thing I would have appreciated but did not receive even after requesting it would have been a final report on amounts paid and to whom. Otherwise, everything else was very satisfactory. I will definitely use Allianz again.

Allianz Global Assistance is so easy to work with and also to file a claim. The employee that I spoke with was very respectful and answered my questions politely and patiently. I was able to obtain a refund for my travel plans smoothly and very quickly. I am so glad that I purchased this travel insurance.

I purchased an insurance policy before I traveled overseas. I was concerned after hearing stories of lost luggage, items stolen from hotel rooms and pick pockets and decided to get a policy a few days before we were to travel. Little did I know that my best friend whom I was traveling with would have a major cardiac event the day before our trip was to begin. It took several weeks and a few emails to clarify that it was a medical emergency but I received a full reimbursement of our plane fare. Since we were staying with friends I didn't need to submit hotel expenses so I have no comment on luggage coverage. Just be sure to read the policy and know exactly what is covered and how to properly submit a claim. They are strict in their claim department and rightfully so. I would definitely recommend Allianz and will use them for future travel peace of mind.

I purchased insurance for my trip to Atlanta GA, from Detroit on July 23rd and I had to file a claim against my policy due to a illness that was emergency and could not travel to Atlanta on the date I was suppose to. I filed a claim and completed the proper paperwork and they processed my claim within a reasonable time. I was refunded the total of my trip. Thanks to a great company. I would recommend this to anyone traveling to get this insurance.

Had to cancel airline trip due to mother in law lived with us and went into hospice care at our home. The insurance company was wonderful in refunding our ticket costs to us in a timely manner. Will definitely buy trip insurance again.

We were delayed for several hours in Paris, France when trying to return home. The terminal was shut down because of a suspicious package, and everything was pushed back for hours. We had to purchase a lot of extra food, snacks, and almost had to purchase lodging. When we finally got home we contacted Allianz about our delay and sent over our documentation, and they took care of everything right away. I would definitely recommend for a friend!

So we had a trip planned to Jost Van Dyke at the end of October. We had booked our flight through Delta and destination was landing in St. Thomas and then ferry to the BVI. Of course with Hurricane Irma, our resort suffered damage which left us without a place to stay. With there being approximately 41 million sq. miles of ocean on the Atlantic side and the Caribbean Islands making up only about 1 million sq. miles AND the eye of a hurricane completely destroys the majority of our destination, we felt compelled to just cancel our plans and seek out other options.

Great. They did everything quick and without problem. They did not take long and it was stress free. I did not even have to be calling them. I just uploaded everything the way it needed to be done and my check was in the mail soon after that. Great job.

My husband and I had booked a trip a year in advance to the Grand Canyon. A month before we were to leave I broke my shoulder. My Doctor told me I should not go. I have always insured our trips with Allianz but never had to use them. When I called them and told them what happened they were very helpful. They covered our trip cancellation fees and the cost of rebooking. I was really please at their response. They made a bad situation a little more pleasant. Thanks for all of your help.

Submitted claim online and overall experience was good. Received an additional supporting document request the next day. The list of documents was generic and too general and requires the customer to select what additional documents are being submitted. The list itself was very confusing as some items appeared to apply, but others did not. Had to call to get specifics. Why not define specifics during initial claim submission process and not waste both our time. Excellent customer service though. Very responsive and friendly.

My experience with Allianz was excellent. I got the desired result and they were informative all through the claim process. I would highly recommend and will use again in my future travels. Usually travel insurance companies never come through on their claims and people are out of pocket if their travel plans change. Thank you Allianz.

Trip Cancellation: Very helpful, understandable and easy to work with stuff. Everything that was promised was completed. Did not need to call and remind. The online system is also easy to follow. I had very pleasant experience and would be recommending the service to all of my friends. Thank you.

Excellent and fast service for a claim about a missed trip. I would fully recommended to buy insurance. Was painless process to apply and get my reimbursement with 10 of submission. I would not hesitate to buy insurance through this agency every time I fly anywhere. For the price is worth.

Nice people on the phone and seemingly competent but our first claim was denied due to lack of documentation even though everything was included. On appeal was paid the maximum for one claimant $350. (I did not realize there was such a low maximum when I bought the coverage. Will be more careful next time.) That amount was more than the trip cost for one of us but less than the two of us paid.

Fast, quick response to claim filed. Easy to file claims and the people in customer service were very helpful. Emails were answered promptly. Would highly recommend this service to other travelers. The only thing I would change would be to make it very clear to those purchasing the trip insurance that 6 hr delay or more is required before reimbursement insurance is even an option.

When we were delayed in Atlanta due to weather a very kind and efficient lady at Allianz helped us find the last room at a nearby Hampton Inn after 10:00 pm! It was a huge relief to have a comfortable place to stay after a very long afternoon of travel. We are so grateful for the unexpected help.

I found the service provided by Allianz to be superb. They were quick and responsive and made a rather unpleasant event easier. The claim was paid before I even thought I had finished submitting it. It was such an easy process.

My wife injured her knee so was unable to travel as scheduled. We appreciated the response of Allianz - they gave clear instructions for filing a claim and processed it within a few weeks, delivering a check within 6 weeks of the missed flight. We had considered not getting trip insurance, but this certainly was a real benefit to us. We had non-refundable ticket that could have rescheduled (for a fee), but as she is still recovering, there is a possibility that we would not have been able to fly again before the opportunity to reschedule had passed.

Just thought it was unreasonable to buy insurance as a protective measure for unexpected cancellations, to find out that your refund is a hassle to get back. Unnecessary paperwork, thus reason you buy travelers insurance. I got my money back.

They pay for my medical expenses when I was on vacation and another country and got sick. I did not have any inconveniences with them. Their response was very efficient and fast. I already recommended to some of my friends. I think it was the best thing that I did when I planned my vacation.

I am very pleased, Despite a very bad airline experience. My claim was reviewed in a very fast manner and my refund check processed and mailed to me in less than two weeks. I will use this company again. I always thought flight insurance was a bad idea, No more... Thank you Allianz.

Claim for hotel and food from cancelled flight. There were no instructions on filing a claim. What showed was Canada company that did not handle USA claims. After several states attempts finally went to address in USA. Claim was approved finally but when your check was issued it bounced at my bank incurring myself additional fees besides what was debited from the account. To date you have not made good on the check or the extra bank fees...

We were very pleased with the quick response from Allianz on reimbursing our trip fares. Everyone we talked to was very responsive and the turn around time was awesome. Thank you and will always travel with trip insurance and will recommend you to our friends.

We had to cancel our trip due to the fact that I unexpectedly needed to have surgery. The process to obtain a full refund, since we had purchased flight insurance, was quite easy. I would recommend that everyone purchase insurance.

I had to make a claim on a rental car for popping a tire in Italy. I made the claim when I got home and provided requested documents online. After about three weeks, I received my claim check. It was easy to check the claim process online also.

While traveling in California, we were hit by a rock in our rental car, and the windshield was badly chipped. We had purchased rental car insurance from Allianz, and while it took quite a while for the rental car agency to send the repair receipt, Allianz was fast and efficient at reimbursing us for the repair. I would definitely use them again.

My husband lost his job after we purchased our air tickets so I filed a claim for reimbursement. I received the check very quickly and was extremely pleased with the process. I will definitely purchase a policy every time I fly from now on.

We had a medical emergency and had to cancel our whole trip to Paris. The staff answered all of my questions and I filled out the paperwork and attached all documents and uploaded to site. The end result was total resolution. We were very happy with the result.

I am so happy to have Allianz Global Assistance as my travel insurance!!! All the workers are very knowledgeable, nice and fast!!! I already told all my friends and family members about Allianz Global Assistance. Thank you very much for the beautiful work you do!!! May God bless you all!!!

I am completely satisfied with my experience. The company made the experience easy from beginning to end. I got my full refund in no time. My experience has been very, very, very good. I would rate the company A plus.

Prompt service and easy to deal with. Very thankful for having taken out the insurance. Would recommend to anyone. Very happy customer. Son received military deployment orders requiring us to cancel a cruise and airfare at the last minute. Allianz paid quickly and with no problem. Very happy customer.

My wife fell in London at the end of our trip. She damaged her knee and face. We missed two of our tours in London because she could not walk. We filed a claim for the tours and Allianz responded quickly and refunded the cost of the two tours. Great job and thanks.

Injured right shin on fall during independent shore visit in Kotor, Montenegro. Wound was treated in ship medical center. Reimbursement was very professionally handled. Prompt response and easy, straight forward protocol for claim. Claim settlement was fair and covered request. Thank you!

I had a round trip flight from LA to NY on JetBlue Airlines but had to cancel because I came down with pneumonia. I submitted the papers from the doctor and for my non-refundable ticket. After they were reviewed, I received a check for the round trip amount. I found the process efficient, swift, and very satisfactory.

I had to change my flight because of unexpected military orders. I was charged $200.00 for changing my flight. It was easy to complete the claim online and attaching supporting documentation was also simple. The full amount of the claim was approved within 6 days and I received the check in 10 days of completing the documents.

I would like to commend you on your exceptional service and excellent response time to my claim. This was the first time I had ever purchased flight insurance and I could not be happier with the service I received. I would highly recommend your company to anyone who asks me for a referral. Thank you so much.

In general, very pleased with my experience. However, this policy runs through my Auto Club membership and it was very difficult to secure the proper information to actually file a claim. Took a lot of effort on my part, including making a visit to an Auto Club office, in Arizona, to figure out how to go about make a trip interruption claim. This needs to be easier. Was very frustrating and time consuming.

Initial response to claim was good. Follow-up has been dismal. Repeated emails have not addressed my issues; instead I get copies of the original letter, requests for documentation that has already been sent, etc. We are talking about a small sum here; most of the claim was paid after only one follow-up. I have gotten nowhere on the smaller issues.

Very pleased with attention and resolution of my claim in a prompt and efficient manner. I would sincerely recommend my family and friends to get this insurance with every trip. Claim was handled promptly upon my submission of required documents.

I had an episode with my health and had to cancel my trip. I was unsure how difficult it would be to get a refund on my flight. Thanks to Allianz, My process was easy and fast. Thanks to this insurance I was able to get my full refund and felt very satisfied with the service.

What this company has done to my family is CRIMINAL. Rene ** (the "policy holder") has AIDS. He has been in asleep ever since we went to get that document notarized to have the funds in my account, Unable to fly our mother for his funeral. Still waiting for funds. We also have a BBB case, because we've done everything you've told us to do. And yet we still do not have any funds not even a phone call. Absolutely the worst company I've ever dealt with.

I used Allianz several times, for the first time we had a problem and the Company helped and solved our issue. I will recommend and use your services again. Great service, support and solutions. Peace of mind when you travel abroad and many things can go wrong, you can count on Allianz and the crew.

My daughter broke her finger, which required surgery, 2 days before our scheduled trip to New Jersey. The representatives at Allianz helped me tremendously through the whole process, while I took care of my disappointed 10-year-old in a her cast. Once I got the forms back from the orthopedist, it only took a couple of days to get my refund approved. We were able to get a full refund of our flight tickets.

Our experience in cancelling our trip was easy. I called and got quick info and was able to get all paperwork easily and the filing was quick and easy. The solution was handled just as quickly soon after they received all appropriate paperwork needed.

Very professional, no matter to whom I spoke, they were knowledgeable, courteous, and pleasant. My claim was handled quickly and with no issues. I have used ALLIANZ several times in the past, will use them again, and recommend them to friends who travel.

I was completely satisfied with the resolution of my claim. We were reimbursed almost all (less $0.02) of our claim. We supplied all of the receipts for our additional expenses for trip interruption and delay, and supplied an explanation of the reason for the additional cost (followed the rules of making the claim). A few days later I could not get a claim status online and the lady was very helpful to give me the status and said we should be hearing something soon on the final resolution. A few more days later I got an email that said I would be getting checks in the mail and a couple of days later got an explanation of the resolution.

Quick process and fair treatment for reimbursement of a cancelled trip. Customer service Representatives helpful in providing information and paperwork required for claim submittal. Timely process of claim. Would recommend trip insurance for all travel as unexpected events, illness or accidents can occur.

Your online site is a good concept but it's missing a couple of things. I'm an experienced programmer so I could figure out your flaws and get around them. For example your site does not accept our zip code as being valid which is a basic need and nothing but 'error' and no messages otherwise. Error on file types etc. again no message to help someone understand. After all is uploaded, your progress is extremely slow and the status is just useless but it does leave you without commitment to customers for your actions and decisions. Good luck in the future. Hopefully we will not meet again.

I am extremely unhappy with the way I have been dealt with by Allianz. I had to cancel my trip due to medical reasons. I had booked two, one way fares for myself and my wife. I have been reimbursed for the return part of the trip, but for reasons I do not understand, my claim for the first part of the trip has been denied. I have been told it is because of the "existing medical conditions". I have produced 2 letters from my physician which proved that her medical condition changed completely (from a simple sprain to fractured bone). I have spent hours of my time on the phone and emails with you guys and I still have not succeeded. Again, I would like to appeal for review of my claim. Appreciate any help I can get at this point.

I had to return early from vacation to prepare for Hurricane Harvey. My insurance policy covered all of the costs associated with my changed airline fare, and with no hassle. Payment was prompt - it was a bright spot in a very ugly situation. Thank you, Allianz!

I filed online and it went very smoothly. I wasn't sure which documents to submit. I submitted my confirmation and it was accepted. Received check within a week after I filed. I always purchase travel insurance when planning a trip due to unforeseen circumstances.

Allianz Global Insurance handled my trip cancellation process like a CHAMP. There were no delays and they refunded my total trip costs. I would HIGHLY recommend AGI to anyone in need of trip insurance. Thank you for being there when I needed you the most.

We purchased Trip CNX insurance when we book our flights; nearly two months prior to flight. Due to medical condition the trip was cancelled and the airline tickets were placed on hold with a $250 change fee. The company handled to reimbursement of this fee with little effort on our part.

Purchasing this insurance was convenient and affordable. Processing a claim was simple and took little time to process. The online application to process a claim was easy to use. I definitely recommend this service and I will purchase this again.

I was very pleased with my pet care reimbursement that I received due to my flight delay. I could not get a flight until the next day, so I had to pay for additional boarding costs/care for my animals. The reimbursement covered my expense. Thank you!

Thank you! Having travelers insurance is a such a peace of mind for me. Your company's customer service and attention to detail is fabulous! I received my policy right away, and when I filed a claim I received my confirmation right away. Thank you for helping me!

Once submitted, the claim was paid quickly, only 4 stars because of the amount of information required. I had a bad accident and was in the hospital 4 days, they wanted all of the records which takes forever to get from a hospital which made it take longer than it could have for such a small claim.

Your staff was helpful and the process was very straightforward. It can be very complicated and it took several visits to my doctor's office. But your process is not complicated. I made several phone calls and the people I talked were very helpful.

Just wanted to say the experience with Allianz has been a very positive one. From getting the travel insurance before the trip and then the claim process was easy. I wish we didn't have to file a claim but it's peace of mind to know if we have to, the process is not too bad. My wife and I will be more inclined to get Travel Insurance from Allianz on our future trips.

At the time purchase I believed the insurance was unconditional. As it turned out, I had to prove a temporary disability via a doctor's note which resulted in a loss of time. I consider this a significant misrepresentation. The two stars represents the fact that the premium was returned. I expected less.

I submitted proper paperwork including doctor's statement for canceled airfare fees. The claim was promptly paid within days. Excellent service and helpful staff. Forms were easy to follow and documents needed to verify claim were reasonable. I would definitely use this company again.

We made a claim for over the counter remedies, the urgent care bill and we received a check within a few days, no questions asked! Excellent insurance! We also called before going to Urgent care, and they were wonderful on the phone, promising that all expenses would be reimbursed.

I always buy travel insurance. When we had to cancel our trip due to illness, I filed a claim, which was simple. I was told it takes about 10 days or so. I then got an email confirming receipt of my claim. About 2 weeks later I had my check for full reimbursement. Thank you.

Great response to my request for cruise refund due to last minute injury causing me to cancel cruise. Refund processed quickly with no hassle, Great company to deal with should you have to use insurance. Have purchased from them before but never had to use refund. Would use again.

This was the first time I have filed a claim for a travel insurance policy and I was so impressed with how easy Allianz was to work with. It took about 10 minutes to fill out the claim form and I received my check within 2 weeks. Excellent company. I will always use them in the future.

When making a claim, I found the instructions to be clear and easy to submit. I explained the reason for the claim, and was told what documentation is needed. This was provided and the claim was approved and paid quickly.

We were affected by Hurricane Harvey. Thank you so much. Got your help in everything. The refund of one of my tickets has helped with expenses. I have never had to use my travel insurance before, but I am so glad that I did. Especially during a time like this which was so unexpected.

Really good service. Very quick response. I would definitely use it again! Very satisfied. Also it's pretty affordable. For 2 week trip to Europe I paid only 50$ which is super cheap. My flight got delayed and they sent me a check within 5 days I filed the claim which is awesome.

I purchased the insurance thinking possibly the two older travelers could have an issue and instead the 22 year old got sick and had to cut her part of the trip short. We filled out the paperwork, faxed it in and we're issued a refund check within a few weeks. Honestly, it was easier than expected and I will never do another overseas trip without it.

Due to extreme weather conditions, flights were not landing in Madeira. Allianz sent me a check promptly as compensation for hotels nights/food & taxi due to cancellation. We had to go to the airport three days in a row and spend 6 to 7 hours in the airport not knowing if we will board plane or not.

We recently had to cancel a 10-day trip to Italy unexpectedly due to my illness. Needless to say, we were devastated and worried about recouping the >$600 cost of the trip. Allianz worked with us to secure the necessary paperwork and documentation and made the process as seamless and hassle-free as this type of situation can be. We were refunded the full cost of our trip in a relatively quick turnaround time. Thanks for your help with our claim!

I am grateful for the positive experience on my flight cancellation. My husband was diagnosed with stage four liver cancer and given 3 to 6 months. This was a shock. I am grateful for Allianz for their quick response to our very sad and depressed situation. God Bless.

I could have rated you lower because of this. I purchased this policy with another person. The person who applied is the person you were directing everything to even though I was the person who had the claim. The check came to my address in her name. I ended up having to call a few times. Above all I was so excited that you came through. I have never used a service like this before but from now on I won't hesitate. It was very simple to send the documents and I didn't have to do anything else. Thank you and I would use you again on any travel.

Unfortunately got food poisoning on a trip and had to reschedule my flight. Was very easy to file a claim. Very quick and organized. Received a refund check very quickly through the mail. Would definitely recommend to anyone that travels for peace of mind.

I had a very out-of-the-ordinary claim that occurred in a very remote area in Greenland. Even though the conditions of the claim vaguely fit into the definitions, Allianz paid the claim with no questions asked. This is my second claim with them and I have been very happy with their service. Know what is covered and know what documents you need and you will be fine.

Being diagnosed with a medical condition that required immediate surgery instead of a planned Madagascar vacation was no fun! Fortunately, Allianz Global came through about covering the airline ticket costs - so we can re-plan the vacation for a future adventure.

Easy communication line with what needed to be returned, had some troubles with them saying I did not have a policy number when they checked multiple times and then realized I did have a policy number. Unable to get reimbursed for the entire flight that we had purchased, which is the whole reason we purchased travelers insurance for if a situation like this had occurred, paid additional on top of the initial cost of what it was for the flight in the first place.

Paid for my ticket b/c in hospital but did not pay parents air. I am very disappointed in Allianz because the purpose of the air on United was to see me graduate from Marine Base Camp. My parents and brother also booked and was told that if I did not graduate - their fare would be covered. It was not. Allianz did refund my ticket but denied my parents claim because it was not on the same booking which would have been impossible because I was already at Paris Island. Their claim # is **.

The process of submitting a claim and receiving a refund was efficient and pleasant. Scope of coverage is well defined in policy and required documentation is clear. Unlike other carriers, Allianz's process is streamline and fair. I would definitely use Allianz for all my travel insurance needs.

Allianz's staff was very informative, patient and helpful in going through the steps to obtain a refund of my flight due to complications of a past surgery. I would always purchase insurance through them from here on out.

I had a great experience with Allianz! They are true to their word and refunded my travel fees when my job was terminated. It always seems extravagant to spend an extra $50 on travel insurance, but believe me, it's worth it. You never know how life is going to abruptly change, and having Allianz coverage really saved me this time. They were friendly, helpful, and expedient. I will always spend the extra $ for Allianz coverage, for this reason. Thanks Allianz!

Quick to process claim. Only issue was that I had to call and speak with a representative because my payment had not gone through to my checking account. The rep said that there were issues with this processing procedure. Once I called, I received my refund.

My boyfriend and I were going to travel from CA to ME at the end of May 2017 to visit my family he had never met. At the beginning of April 2017, I purchased two round trip tickets through Priceline: CA to ME was on JetBlue and ME to CA was on American Airlines. When I reached the end of the Priceline scheduling process I decided to purchase travel insurance for the tickets. By purchasing the travel insurance I mean I got to the area on the Priceline screen and selected the option/box to purchase the travel insurance; the tickets and the insurance were purchased during the same transaction. At the beginning of May 2017 my mother had an emergency surgery that resulted in the cancellation of the trip.

Our experience this time with Allianz was excellent. We submitted our claim and all supporting documents and within a 2 week time frame we had our approval. It was very easy and painless. I will continue to purchase trip insurance for our travels. I don't have the policy number but our claim number was **.

When my American Airlines flight was cancelled due to weather conditions, I was forced to stay in NYC for two nights. When the airline did not even offer hotel vouchers or aid of any kind, Allianz saved the day. Submitting my claim was easy and my experience was top notch. What started as a stressful and expensive travel debacle ended with great relief thanks to the excellent coverage and customer service Allianz provided to me. Will definitely tell friends and recommend! Thank you.

I'm on my fourth or fifth round with this scam company. They make it sound nice and easy. I paid something like $15 to secure my $250 Delta Airlines ticket and seemingly a 102.7 degree fever due to cancer recovery from chemo and radiation doesn't seem qualifying for a reimbursement to them. Apparently I was supposed to get on the plane and die. That would be better for their bottom line... that's how insurance really works. I believe this final round will definitely have cost me more in bills with my oncologists than these ** owe me. INCREDIBLY DISSATISFIED!

It was a resolved partially. Since I purchased a layaway plan, the insurance provided to cover my tickets apparently covered only the first payment of my tickets. And when my layaway plan finished, my insurance didn't cover the remainder of my tickets. Doesn't make much sense but it happened. Wish I would have ready policy to policy and called in to make changes. Such a mistake on 2 companies this large should not occured. But it did. And didn't get a full claim for all my tickets. Thousands upon thousands of tickets sold on this site and insurance purchased on many of them and a mistake like this. I own my part due to my lack of reading my policy in detail. And Allianz took care of their part only after I complained about my initial claim payment being wrong. Fix these website problems. This shouldn't have happened in the first place. I will be doing business elsewhere, I should have sold my tickets and made the other 225 back that my insurance didn't "cover".

My daughter caught a bad cold which forced me to cancel my business trip. Because she had a cold & cough she just needed rest and liquids; not a doctor's visit. When I informed Allianz of the problem - after waiting through a myriad of voice prompts, they let me know there was nothing they could do to help me because I hadn't taken her to the doctor. If I had taken to the doctor, or since it was sudden, the emergency room and incurred a $100 co-pay, I would have gotten my money back - which is why I bought the travel insurance. In the future, Priceline is great, but don't buy Allianz insurance. Unless you have a major life-threatening event - which you can document - the service is nothing more than a scam.

My wife and I planned a once in a lifetime trip to Hawaii in August and purchased main leg of our trip from Mainland to Oahu on 4/20/2017. We then decided in July that we wanted to see Maui as well so purchased tickets from Oahu to Maui and back including Allianz insurance around July 8. Our daughter was diagnosed with breast cancer in May, had a mastectomy in late May and started "red devil" chemo at the end of June. At the time of purchase of the Allianz insurance we knew about the cancer diagnosis, but thought that we would still be able to go on the once in a lifetime trip. The strength and commutative effects of the chemo made her very sick and unable to care for herself and 3 young children so we decided to completely cancel the trip.

For a trip to Paris, my wife decided to buy the optional airline trip insurance on the airline website since we were booking the flights several months in advance. The premium was around 5% or so of the cost of the three airline tickets. The flight to Paris went as planned but the last leg of the return flight was cancelled and the subsequent efforts to get us on another flight at another airport were botched by the airline leaving us stranded for the night with no financial assistance from the airline. We incurred additional expenses of nearly $400 to complete our return home. Our initial effort to file a claim on the Allianz website left my wife frustrated as it was a bit confusing to we inexperienced travelers. My wife, in frustration, was willing to eat the additional expense. We let the claim sit for a couple of weeks before I decided to follow through with submitting the claim.

Unfortunately we had to cancel the trip we had planned. We had absolutely no issue getting our refund. Customer service was great and the check was received in a timely manner. Thank you very much. Would highly recommend them without hesitation.

I had to cancel my flight and I received a refund in prompt manner. It was easy to apply for the refund. Overall was very happy with the experience. The website for applying for the refund was easy and intuitive to use. I came back a second time to upload additional documents.

I purchased an Amtrak ticket on March 5, 2017. The policy covers trip cancellation due to inclement weather, and while my Amtrak ticket was cancelled in entirety, with no offered substitute ticket or schedule, the insurance claim I submitted to Allianz was not honored. Either wrongfully or willfully I was denied monetary compensation that, according to Allianz' own written policy, I am owed. I am angry. I will never buy Allianz trip insurance again, and will make a point of telling my many friends who travel to avoid doing business with Allianz at all costs.

The process for submitting a claim was very "customer friendly," and the response time frame very short. Allianz completely fulfilled its obligations without undue questions and in a very professional manner. I will definitely use Allianz again for Travel Insurance if the need arises.

This was a clean airline ticket cancellation due to illness. I purchased the insurance on the Aer Lingus website at the time of booking. The Allianz policy requires documentation of payment of ticket either a receipt from airline or credit card statement. I promptly forward the airline emailed that stated on the first line: "This is your passenger itinerary and receipt email" which included the line "Payment VISA." They refused to accept it despite the clear language of their partner's (Aer Lingus) email. They stubbornly refused to accept that companies do not issue receipts for payment when they are not paid. Because of personal information security, I need to redact private information from credit card information before forwarding. Why do this when the requested documentation is obvious.

We were very pleased with Allianz Global. They were helpful and easy to reach when we needed them, they gave us helpful directions, and they paid our claim quickly and without a hassle. I was hesitant to buy the insurance when we purchased our tickets, but I will definitely purchase it the next time we travel.

When my wife went into labor 4 weeks early due to preeclampsia, the last thing I was thinking about was my flight to my sister's wedding the following week. When her doctor recommended I not go, I was so glad I had purchased this policy. The help I got over the phone was tremendous, and I am so grateful that I didn't have to fill out more than a few pages of paperwork.

Whenever I travel, I always purchase the optional insurance. However, until a recent incident it has always gone unused. Upon our return from vacation, I contacted Allianz to see if the emergency medical attention I received was covered under the policy we purchased. The agent I spoke to said that indeed it was and explained the process of submitting a claim. I was able to submit the claim and track its progress online. Within approximately 3 weeks, I received reimbursement for the entire amount of the bill we paid for the medical services I received. Travel without insurance is never an option.

My sister and I had to cancel a trip to Florida in mid-May, 2017 due to our father being placed on Hospice. He died one day after we were scheduled to travel. Our experience with Allianz was outstanding. We filed a claim, received all the necessary paperwork, we completed it as instructed and submitted it. Within 8 business days we were approved for our out-of-pocket costs and within 15 days we had our check in hand. Fortunately, we were able to reschedule our trip and we purchased Allianz insurance again for the peace of mind. I would highly recommend this company to anyone searching for travel insurance.

We were really impressed with our service! The Allianz team was fair, quick and competent. It was a bright spot in a trip that didn't go according to plan. I can't wait to use them again. Thank you for your great customer service. I will recommend them to friends and family!

I had to cancel a trip due to a badly infected burn. I promptly submitted all of the required documentation to Allianz. Despite their guarantee of a 10-day turn-around on claims, they are now, more than 3 weeks later, telling me that some of the submitted documents aren't in the correct format. Instead of emails from the vendors, they want old fashioned letters on company letterhead. (Never mind that all of the company information was prominently displayed on the emails I submitted. Never mind that nothing in the claim instructions specified a particular format. And never mind that Allianz conducts all of its own business by email rather than letter.) Finally, after hours on the phone with various Allianz personnel, I was routed to a supervisor named Melissa, who straightened things out and approved the claim within 5 minutes. Hooray for Melissa, but boo for everyone else I interacted with.

Alliance reimbursed for extra meal coverage for missing flight due to airline maleficence; and mileage for returning to airport 24 hours later to pick up delayed baggage. The phone personnel were very kind and rapid reimbursement after faxing in request.

Thank you for making this process so easy. From start to finish, it was a pleasure to work with Allianz. Vertigo is horrible. The last time I had to cancel was when I had emergency back surgery, and Allianz was great then, too. I very much appreciate it!

I travel frequently and had purchased Allianz coverage on several occasions for different purposes. I am very glad it finally pays off: this time having insurance saved me from wasting 2 airfares to Europe. Claims process was simple, straightforward. Approval did not take a lot of time, fast to receive reimbursement as well. Will not hesitate to buy this product again!

I bought this policy because there were so many uncertainties about our trip. As it turned out, the weather in TX messed up our trip. The policy covered our overnight expenses (room and meals) with no hassle. It was definitely a plus. Thank you, Allianz.