Allianz Global Assistance Reviews

We are so please with the service your company provided starting with the call that I made to start the claim process. The gentleman was so helpful and very nice. It shows he really appreciates his job. My mother passed away on Friday, May 11. We will always take out insurance to cover our trips. You never know what about tomorrow.

I received a last minute appointment and could not leave on my trip. I then filled out the claim form. Everything was super simple. I filled out the claim form online and it was reviewed. Within 10 business my claim was refunded to me by mail. No hassle. Super happy. Thank you for your awesome customer service.

We had an unfortunate experience at the start of our trip. Missed connections and lost luggage. As a result we missed a paid for excursion in Amsterdam, and had no clothes when we arrived. Luggage arrived on the third day, but we had to have something to hold us over and the only shop near our hotel was the hotel’s gift shop. We purchased two tee shirts each. Our insurance covered the missed excursion as well as the cost of the shirts. That was great. But the receipts were for Euros, not US dollars. When we called, an adjustment was made almost immediately. And it was refunded electronically. Doesn’t get much nicer than that. Thanks for everything.

I was really impressed with the speed with which you processed my claim and sent my check. I have always been skeptical of travel insurance but this was a big trip and I really needed it. I am most happy to report that it was easy to file the claim and you processed it without hassle.

I was traveling to Dallas, and at the last minute I had a medical problem and had to cancel my trip/ I always get the trip insurance, but this is the first time, I had to make a claim. It does work, and they took good care of me, and fast.

I purchased a ticket for my daughter to fly solo to NY and as a mom, I was already nervous about it. My daughter came home, violently sick and was unable to fly to NY as planned. Allianz refunded the cost of the tickets to me with no issues at all. I would highly recommend purchasing your insurance needs through them.

I purchased travel insurance because of on-going winter weather issues at my destination, and the fact that my husband had just had a stent placed and I didn't know how that would go. Ultimately, I had to reschedule my trip a month later because my cousin, who LIVES at my destination city (Traverse City, MI) called to tell me two days before my departure date that the airport had been closed for two days due to weather, and was expected to be closed the next day because schools were also closed.

I had a great experience with Allianz. I have never had to use travel insurance before and didn't know how to go about filing a claim. I called and they walked me through the whole process and were very fast with paying my claim. They were very kind and professional. Thank you very much Allianz.

The service I received from Allianz was most professional. From the first call I made to report my claim, to the follow-up call with more information for the insurance agent, everything was handled efficiently. I was surprised at how quickly I received my reimbursement check; it came within three weeks. For those of us who travel frequently and have busy lifestyles, Allianz is the way to go!

This was the first time we've used trip insurance and the experience was very pleasant with Allianz. The online claim procedure was easy and Allianz was quick to respond and reimbursement was fast and accurate. We would definitely recommend Allianz for your insurance needs.

It was very easy to file a claim. I easily attached my supporting documents. The refund went directly into my bank account in a reasonable period of time. Better to spend a little to save a lot! I'd highly recommend and will use Allianz again in the future.

I needed to change my itinerary after purchasing my vacation. The ease of changing with the travel insurance was tremendous. My reimbursement was processed quickly. I could watch the progress by logging in to see when it was processed and when it was finalized. I bought the insurance again.

I recently filed a claim for a trip that I had to cancel. The entire process was straightforward and stress-free. I was able to complete the claim completely online, found the information about what documents were needed there, and then easily submitted the required documents electronically. The response from Allianz was immediate, and the claim was handled very quickly and thoroughly. The service from Allianz was outstanding.

We were very happy with the process of everything and even though our brand new luggage got damage by the airline and it was our first time using it. Allianz was great to work with and very happy with the speed. Thank you.

Attaining my reimbursement was very easy and thorough their website. I was able to check on its progress every step of the way. I was unclear about one particular aspect so I called. The representative was very nice and professional. I have used Allianz in the past and will continue to do so. I might add that submitting my claim in a timely manner with pertinent documentation was instrumental in aiding the process.

I really appreciate your consideration of refunding my airline ticket cost. I am struggling with an autoimmune disease and was having to travel to Portland for treatment, but when my local doctor could treat me for the same issue, it was determined I should stay close to home and remain under supervision of my local doctor. Thank you so much for your understanding and willingness to help with my current health situation.

Thank you so much for refunding my entire airline ticket price when my sister and traveling companion came down with the flu! It did take a couple of weeks but that is what they told me. I would definitely purchase this insurance again.

I got an infection on my finger on the cruise and went to the doctor to have it lanced and he gave me antibiotics. The claim was paid in a timely manner. I am a travel agent and I book Allianz for my clients all the time.

My doctor ordered me cancel my trip to Argentina due to infection. I completed a claim online and Allianz reimbursed me for airfare. It was also easy to check the status of my claim online. I am grateful that I did not have a hassle with them on top of my pain and disappointment. Recommend Allianz.

I was very satisfied with the easy and convenience in placing a claim which covered some items during a recent trip to England. I will recommend Allianz to friends and family and will plan to use it again for future travel coverage. Thank you for your prompt service.

I thought the website for filing the claim was a little confusing, but once I got everything submitted the reimbursement came quickly. It would be nice to see exactly what was going to be needed to fill out the form before you start, but you can go back to enter information.

I had to cancel my trip and contacted Allianz about my situation. They were very easy to deal with and started a claim right there and then. He sent me some paperwork to finish filling out and Today I received my check about 5 weeks after filing my claim.

I purchased two concert tickets in another state. I was not able to travel and I had to work. submitted all the required documents and they still denied my claim. Do not bother getting insurance. They will find a way to deny the claim. The customer service is horrible and it takes over 6 weeks to get any type of information.

We are so glad we bought our travel insurance through Allianz. The coverage was easy to initiate and the staff went above and beyond anything we ever would expect from an insurer. The staff made all the arrangements to cover the hospital bill and to fly us back early so my wife could begin continue her treat and begin her rehabilitation.

I made a purchase for an artist to play my party. He got sick and was unable to attend. He went to hospital and received medical treatment. You issued a refund but sent it to my old home address and in his name. I need it issued into my name

I have purchased this trip insurance many times. Unfortunately, I have had to apply for a refund twice. I did not have any problems either time and was issued a refund without hassle and in a short period of time. Whenever I had to call the company, I was treated promptly and with respect. I would not have a problem buying this insurance in the future.

My experience with Allianz had be very positive until it came to receiving the actual payment for my claim. Everybody was very helpful and courteous. The claim was accepted and processed and I was told the check would show within 10 business days. It never came. I have called twice since then and set up a different method of payment. It still has not been paid.

I insured my March 2018 trip through Allianz Global Assistance. I had never used the company before but chose to use them through a pop up ad while booking my air travel. On the day of my flight, the airline canceled due to Siberian Storm Emma in Europe, and I was forced to rebook flights on my own the same day. Needless to say, this was very expensive but the only way to meet my travel group that was leaving from London the next day. After submitting the receipts, Allianz sent a check for the full amount. I will definitely continue to insure with Allianz for future travels!

I had to file a claim due to my wife's injury. After submitting documentation the claim was paid. I have used this companies coverage several times while traveling, but the first time I had to file a claim. Will use this coverage again.

I had to cancel a trip and Allianz was prompt and the process was easy. I sent the backup they requested and a check was delivered within 10 days as promised. This was my first time buying the travel insurance and now I will not travel without Allianz insurance on future tips.

The online process to submit a claim made the entire process easy. I was able to download the required documentation and submit the claim quickly. I submitted the claim that was handled quickly and resolved to my complete satisfaction. Thank you so much!

Would recommend this insurance as it saved me some money when I couldn't make my flight. Will be purchasing again on my next trip. Making a claim was easy and straightforward. Check came quickly and I didn't have to spend hours on the phone with customer service.

We were very impressed in how quickly our claim was resolved and paid. Submitted the completed claim forms on Monday and had a reply on Friday of the result and had the check the following Wednesday. We will continue to use Allianz Global on future travels.

I was very pleased with the process for reporting my trip cancellation because of illness with my travelling companion. The turn around time from when I sent the information and required data to receiving my insurance payment was approximately two weeks which I think is very good!

It was a real pleasure working with Allianz. I took out the travel insurance for a scheduled vacation with my daughter this spring. The main concern was my husband's multiple health issues and how they might cause me to cancel my trip. Little did I know, that 1 week before leaving I would tear a ligament in my knee that requires surgery. I contacted Allianz immediately. Your representative was courteous, knowledgeable and spoke American English. He told me that he would Email me a Packet of forms, Explained what was needed to fill them out and how to submit them. I did. I then received my insured airline ticket price in a Short 2 weeks. Good job. Thank You Will definitely use you again.

I am very satisfied with my experience with Allianz Global Assistance. Firstly, the cost for the travel insurance was very reasonable. When I arrived at the airport, Spirit airlines notified me that my luggage would be delayed. I placed my claim with Allianz about a week after returning from my trip and received a claim refund in less than a month.

I ended up in the emergency room with a herniated disc on our Italy vacation. Insurance reimbursed all expenses incurred. This insurance also covered cancelled flight expenses trying to get home from Toronto. I would very much recommend this insurance to everyone!!!

After a quite stressful vacation situation that included cancelled flights, lost luggage, and finding last minute hotel accommodations, I was pleasantly surprised by how easy it was to file my claim & supporting documents. My claim was processed in the time promised and I am definitely satisfied with the outcome!

The claim process was simple and prompt. We were sorry that we were not able to travel but the claim process for reimbursement of airfare expense was so simple and prompt that made an unpleasant experience tolerable and not so bad.

My flight was delayed one day due to a storm. The online claims process was very easy. The claim was approved within a week and I received a check for the full amount of our claim shortly after. The only minor issue was the status of the claim did not make it clear that I had provided all necessary documentation. It turns out I did. Very happy that we purchased the policy.

I spent more than 500.00 for my delay, so I was not 100% happy. Although I am suppose to receive 300.00. Still waiting, but that is better than nothing. I guess my bank wouldn't accept direct deposit. They said they will mail me a check.

I filed my the claim online more than three months for my husband after he did not make the flight, attached the letter from his doctor, and they processed the claim and I had my fare refunded with a week. Very seamless experience.

Allianz is a great service and I use it when I buy all of my airplane tickets. Out of some 20 flights I have purchased and taken in the last 7 years, I have had to use insurance 3 times. All of these cancellations and/or changes and trade ins were done because of medical emergencies on the part of people in my family or those I was going to visit. Thank you for being a reasonable and competent service--I never have to wait when I call in for questions or help--How fantastic is that?

So glad I purchase Allianz insurance when offered. For a very reasonable cost, I can enjoy the peace of mind that comes with unexpected changes in travel. Allianz covered the change fees charged by Alaska Airlines when an April blizzard force us to change travel plans. The claim process was easy and fair. Thank you, Allianz.

My friend and I bought cruise insurance for a plane trip to the Bahamas. About a month before our trip, I became ill with an upper respiratory infection, which developed into bronchitis, which became pneumonia, and in to the hospital I was sent. I was released before my cruise was to leave, but my doctor didn't feel I was physically up for this trip and recommended I not leave. It's a good thing I stayed home, because I had an allergic reaction to the meds and am still not well enough to travel. Allianz refunded all our money and wrote a lovely letter in response to our disappointment at having to cancel our trip.

I am very satisfied with the online claim process. I followed the instructions and within two weeks I received reimbursement for the expenses I incurred when my flight home was cancelled for mechanical difficulties and the next fight wasn’t for 24 hours.

Filing a claim with Allianz was extremely easy. Website was easy to use, requirements for substantiating claim were clearly called out. My claim was paid quickly with no delays or requests for additional support documents. I was very satisfied and will use Allianz again.

I was extremely happy working with Allianz. It was very convenient entering my claim information online, and the website was very easy to use. They responded immediately with additional information they needed, and once that was provided, a check was in the mail. I would not hesitate to use them again. Thank you Allianz.

Since I was recovering from a recent surgery, which took longer than expected, I was unable to take the trip I had planned. I filed a claim with Allianz for a refund. Working with them was so easy and I was so pleased to get my flight refund since I was too ill to travel. Filing a claim with Allianz was so easy.

We came back to JFK in early evening from a over cruise in Europe. Our connecting flight to Charlotte was cancelled and we were forced to book a hotel before continuing our travels home the next day. I filed for trip delay reimbursement easily online and two weeks later received insurance reimbursement in the mail. No hassle or fuss. The way it should be. I will book with Allianz again.

I am from Ireland and on our recent trip to New York and New Orleans for my wedding anniversary we encountered delays which led to missing flights. The claims process was very straightforward and was quickly resolved by your staff who handled everything very professionally.

Allianz policy we purchased when we booked our travel with American Airlines came in handy when I had a mishap while vacationing in the Bahamas on a medical emergency and a flight cancellation. The claim process was easy to follow online and when I called the customer service personnel for help, they too, were very helpful in processing my claim.

Carnival lost our bag and when it did finally turn up items were missing. Carnival does not cover their own issues. However, I do like to back up my plans and my rentals with Allianz. Everything is online and as long as you follow the fine print (police reports, claims with original travel company-Carnival) no issues and they take about 10 minutes to file after you collect everything. 30 days later they send payment for what's covered. No muss no fuss. I use them directly over all other insurance companies (Hotwire, Travelocity, Sam's Club).

My wife and I purchased trip cancellation insurance from Allianz for our scheduled trip to Puerto Vallarta, Mexico. Due to complications from surgery, the trip had to be cancelled. I contacted Allianz via phone and was e-mailed all the necessary forms and instructions to process my claim. The instructions were very easy to understand and clearly documented all the proofs I would need to send. My claim was successfully handled in less than a week. I will always use Allianz in any future travel where insurance is needed!!

I had a claim with a crack in the windshield and I sent over the invoice with the claim for and everything was covered hassle free. That is the first time I have had an issue in over 20 years of traveling and I am happy with the result. Thank you.

My son injured his foot in Amsterdam last Summer and ended up needing X-Ray and a cast. The hospital took over 8 months to send the bill for close to $200. We always get travel insurance but given the time lapsed, I had my doubts about reimbursement. But I submitted scans of the medical bill online and Allianz sent us a check within two weeks, covering the bill 100%. It was smooth and easy.

Very easy, quick and simple process. Turnaround time for reimbursement was much quicker than expected. Thank you for your quick response and assistance. The process was simple to follow and required a minimal amount of forms and information to be sent. Thank you again.

Thank you for refunding my canceled flights. My health has been in a sad state lately. I was hoping to visit my son in the state of Washington. But health issues has stopped my traveling. I am please to say that my son is traveling to Michigan and will be here for Mother's Day this year. So all is still good. Thank you again.

I was very pleased with the process to file a claim when my trip needed to be cancelled due to a medical issue. The customer service agent helped guide me through the process and was very knowledgeable. My claim was also processed in a reasonable amount of time and I received my refund promptly. Thanks.

How delighted I was to receive a check to cover what I was charged by the car rental company for the hole in the windshield, caused by a rock, a rock we never even saw. I will use Allianz whenever I travel!

Everyone at Allianz has been so responsive and kind. Terrific company, user-friendly claim forms and online services. They are wonderful. Thank you, thank you, thank you! I will always use their service, if available. I was so grateful for the help they provided.

Around 4/12/2018, My husband had tingling of arm and numbness. He is 66 years old... He went to primary Dr. Dr. told him he had heart skipping and palpitation and they did not like it; "Schedule yourself for an cardiology." Appoint was 4/17, Prior to 4/17. He had a accident and hammered a nail into his hand on 4/16/2018 whereas a nail was logged into hand and he had to go to emergency ward to have it pulled out, and he called cardiology for his appointment on the 17, and was told to cancel appointment for 4/17 and wait till it heal. I, the wife, heard his heart skipping and rushing while I laid on his chest. Immediately cancelled the trip, because he has to reschedule for another cardiology. I submitted all Emergency ward paperwork for his hands and cardiology paper... and you refunded my money. Thank you. I was so worried that I was going to lose my monies. I am glad I purchased the insurance.

Very easy to upload documents, claim covered in a timely manner. We purchase Allianz anytime we travel you never know what is going to happen. We had no issues with the website it is very user friendly. I’m not the best on computers and was able to walk myself through the entire process.

Prompt response to my questions and processing of claim. True to their promise as to the number of days review and processing of claim was going to take. Very happy with how my request was handled and met. Thank you.

I am very glad we chose Allianz for any emergency, my daughter could not travel out of the country due to her Military status. Thank you, we are very satisfied with the service and the ease of completing a claim. My refund was sent directly to my bank account within a few days of filing the claim.

When my luggage was delayed after a drawn-out flight in which my family was rerouted & my son was sick, I called the Allianz phone number. The representative was so supportive. He said everything I needed to hear. Not only did he instruct me on how to proceed, but he inspired me & got me to stop crying. His upbeat attitude of commiserating with me & sympathizing with my difficult situation, but then flipping it around and talking about how in 10 years' time our family would be joking about it, really calmed me down. After we returned home, I filled out an easy online form & Allianz reimbursed us for our out-of-pocket expenses with no hassle, & no delay. I plan to use them every time I fly overseas.

The insurance was not expensive and when I had to use it, the claim process was fast and easy. When I followed up, the online information told me everything I needed to know about the status. The claim was settled quickly and fairly. I appreciate the process!!

We had to cancel our cruise due to a life threatening disease (cancer) with my friend, who was also booked on this trip. I sent all my documents required and Allianz was very prompt refunding our money. I’ll never book another trip without Allianz Insurance.

Broke my ankle several days before trip to Peru with $2000 in tickets. Cost $140 to insure the airline tickets. Received the $2000 without any problem and within a couple of weeks. Only out the $140 and another trip fee that was not refundable and uninsured.

We have bought Allianz policies on numerous occasions and had to cancel insured travel plans twice: one knee replacement and on stress fractures. Both claims had easily supported medical documentation and there were no complications from Allianz. Do the paperwork; get the refund. Our only complaint is about the forms on the Allianz site: we had to write and request forms; the online forms won't download. Allianz can do a better job on their website. As far as the insurance aspects goes: Allianz is a top rate company- excellent.

The process to submit the paperwork for trip cancellation was very straightforward. The claim was reviewed and paid in a timely manner. Questions were answered to my satisfaction. Payment was made directly into a bank account and it was easy to track the process via the website.

Allianz provided exceptional and prompt service during a very tough family circumstance. It was easy to submit the claim in the Allianz website. I plan to purchase Allianz insurance at every future travel to Europe. Plus, I will recommend this service to my family and friends. Thank you very much.

My daughter and I travel to Cabo every January and take out trip insurance each trip. We have only had to use it once and we were very happy with the way Allianz handled our claim and the ease with which your agents and claims personnel dealt with us. We recommend Allianz to everyone we hear of that is taking a trip. We will continue using your company as long as we travel.

The person I talked to was knowledgeable and courteous. Walked me through the steps to file my claim. It was easy and fast. I received my refund very quickly as well. I would highly recommend this company to anyone traveling in the near future.

I was absolutely thrilled by the service and compassion of the agent I spoke to when filing this claim. It was easy and very efficient. I had a check that covered all my expenses in 10 days. Thank you. I will recommend this insurance to all my family and friends.

Airports were closed mid March 13 Nor'easter storm. I had to rebook two days later (and pay extra $156.00). Allianz reimbursed me after I sent documentation. It was a smooth and pleasant transaction. Therefore, I shall continue to insure with Allianz when I fly with JetBlue.

I have had to file a few claims over the past few years and every time the process is super easy and I have my refund in 1-2 weeks. I get my notifications and then it appears in my bank account. I can upload everything electronically and never have an issue. I highly recommend people to get the insurance because you never when something is going to happen to change your plans. Very satisfied customer.

I've had so much hassle with other travel insurances, because they made it sound, upon purchase, like I was paying for the option to change or cancel my flight, but were only providing the opportunity for a refund if I died or was injured. Allianz provided my refund when a work change made me cancel without significant hassle. I would give 5 stars, but the website wouldn't let me submit after I uploaded my documents, so I had to call and email my documents in. Also, the whole claims process for travel insurance is just tedious.

We recently had to cancel a vacation (due to my mother's illness and surgery). From the moment I called to put in a claim I was treated with the utmost respect and patience. I was unsure on how to go about putting in a claim or what to expect, but ALL the people I spoke with (on numerous) occasions were extremely helpful. Thank you.

Allianz continues to delay reimbursement for travel interruption. My wife had an emergency appendectomy in Egypt end of January. All documents were filed in Feb. and final confirmation that all documentation has been received was March 3, 2018. Called every week and each time am told that the claim is in "Management Review" and it will be another 6-10 weeks. Here it is May 7, 8 weeks after the claim documentation was submitted and complete, and they still are not able to address or explain the continued delays. I will not be using them again!!!

A planned trip with husband was cancelled/changed because of husband's recent diagnosis of Parkinson's. AGA was accommodating in refunding my seat upgrade after American Airlines refunded all other costs related to the original travel plans. I was still able to travel but had to make changes to coordinate my travel with others.

Thank you for your prompt payment of my airfare reimbursement. I found the website offered in supporting emails and associated links very easy to navigate, and I was able to easily post the required documentation needed to provide my payment. You also made it easy to track the progress of the reimbursement. Again, thank you.

I received a claim check promptly so that was a relief. I had to make travel changes at the last minute due to delays so it helped cover the expenses due to the changes. I downloaded the app on my phone so that was helpful to get information submitted for the claim. It took a couple times to get it uploaded but after that it was fine. Thanks for your help.

I had to cancel my flight due to a severe nor'easter. I contacted Allianz about my issue. They took my claim with no issue and gave me a complete refund on my ticket. I could not be more pleased on how I was treated. It redeemed my faith in flight insurance. Thank you very much!

Because of medical issues, we needed to cancel our trip to Maui. The staff at Allianz were most helpful in outlining the documentation we needed to provide, and they responded very quickly when it had been received. We’re so glad we used Allianz!

When I became ill in Peru and required medical care I received excellent service and response from your caring staff. There was follow up during the treatment to assure I was receiving necessary care. My claim has been filed and paid. THANK YOU!

Had a pleasant experience after I had to cancel my trip due to injury. So glad I had trip insurance! Wonderful customer service and quick resolution time for my claim. Thank you for making the experience a pleasant one! I will recommend to family and friends!

I was injured while on our cruise and had to be treated by the ship's doctor. My health insurance did not cover the treatment so I filed it with Allianz. Within 10 days of filing my claim, there was a check in my mailbox. Impressed with turnaround.

Had health issues so had to cancel a around the world trip. I mailed the forms in and received a check 2 weeks later. The agent was very helpful and I would like to recommend to anyone traveling. Next time I travel I will sign up for more insurance.

I recently had a medical issue in Honduras during a cruise. Allianz had left a message for me on my phone so that as soon as I returned I was asked to update them on my condition. I called and they immediately forwarded me the paperwork to fill out to file a claim for my medical expenses and advised me to submit the cost of my entire family's excursion for the day I experienced the medical problem. I had the checks from Allianz within 10 days of submitting the paperwork that covered all of my expenses and cost of excursions. I always use Allianz when traveling but have not had to use them. Glad I was covered. Appreciate their fast and courteous service. Highly recommend them.

Due to a medical issue I was unable to attend a family wedding. I have always used travel insurance but this was the 1st time to actually to use it and need it. The process was very simple, It was painless, easy, and WORTH IT!!

I provided the emergency room report and Dr recommendation not to fly. I had talked to a representative on the phone. He was very helpful with instructions. He recommended filing the claim online. The process online was straightforward. We received the refund in about a week which I thought was very quick service.

I had decided to purchase flight insurance as an afterthought just in case something happened to prevent my being able to take my trip. I did not think I would need it. A few days before my trip I got very sick with a viral infection which prevented me from flying. I anticipated having a difficult time getting a refund of the airline tickets, but was pleasantly surprised that Allianz Kept their promise & gave me a refund within 10 days. I will use Allianz in the future & recommend Allianz to friends.

I can't tell you how good I felt when Allianz was so caring and understanding about my surgery and hospital stay. The stay that kept me from taking my vacation. Allianz refunded the cost of my airfare within 2 weeks. Thank you Allianz.

Easy to submit claims and provide required documents. I was immediately notified that my claim was being reviewed. Review of claim was quick, I was notified that a check was being mailed and payment was prompt. I will always opt to buy your insurance for my flights. Thank you.

Allianz was prompt in taken care of our claim. We were pleasantly surprised by their response. We had the correct information and the entire process went seamlessly. A good company to work with. Thanks Allianz for your help, will use you again.

Is a really good insurance and for me the process was fair, they listen to my problem that I had when I went to Ecuador and they helped me with everything. For sure for anywhere in the future I will plan to go, I will choose this insurance, all my family use and never had a problem.

We were pleased with how easy it was to send the forms via email. I did call customer service with a few questions and they were helpful and professional. Our check arrived today. I would purchase trip insurance through Allianz again.

I bought this travel insurance for my Europe cruise. While on my cruise ship, I fell ill and saw the onboard doctor. When I returned, I asked my travel agent to file a claim. I don't know who dropped the ball, him or you, but it took over 8 months to be reimbursed. Totally unacceptable.

We always buy insurance when we travel for peace of mind. Allianz is not expensive. When we got stranded at the Atlanta Airport for bad weather, the airline could not help us, so we got to stay overnight. When we got home, it was very easy to file the claim and got our reimbursement.

This insurance is worth every penny. My wife ended up getting ill and was unable to travel. I filed the claim in 10 minutes and was reimbursed in less than 3 days. Awesome company! I will never travel without them.

Very efficient professional service. Was extremely impressed at the ease of the process and speed in which a check was sent. Would recommend this company and would use them again to insure our next trip. Did not expect things to go so smoothly.

I have returned mail payment since I have received a voucher for a future flight from the airlines. Some of our representatives didn't seem clear as to my eligibility for a refund after I informed them of the airline voucher, it wasn't till the last phone contact I made that it was suggested I return the check already in process since I was being compensated. I did so on May 4.

Fast service! Super helpful after delay from blizzard. Will buy from again. Received my reimbursement quickly and with no hassle. Clear easy directions. Had no worries while traveling in East Asia. Thanks Allianz. Hope to use service again. Will refer to all my friends.

Unfortunately a medical issue prevented my wife from traveling out of the country to attend a wedding. Allianz Global Assistance handled our claim quickly and professionally. The customer service rep who helped us was very thorough and responsive throughout the process. I would recommend Allianz Global Assistance to other travelers.

I always purchase Allianz travel insurance when I fly. This is the first time I have needed to file a claim. I had a medical emergency which landed me in the ER just a few days before the trip. It was a stressful time for me. Allianz was excellent during the whole process. It was not complicated to work through the required forms once I figured out, with help, how to navigate to a couple of the website places I needed. I would definitely recommend Allianz. Thanks to all who helped me through this difficult time!

Allianz was great and easy to contact, however, the few times I called, I was given different information from each agent. I think it's important to know the protocol before telling the client, especially when it comes to insurance. Other than that, my experience with Allianz was good. I would definitely purchase insurance from them again.

The service provided was platinum. Claim processing was hassle free and very expedited. I was surprised at how fast was claim was analyzed and refund was awarded. I will be recommending Allianz to others for protection services. I will be a future return customer. Thanks so much.

We were on vacation and received an email for American Airlines that Chicago was having severe weather impacting our return flight the next day. We couldn’t find a return flight the same day and had to fly out the following day. I submitted a claim due to the expenses of having to stay an extra night. I received my check less than a week after submitting my claim! Very easy painless process.

I immediately called Allianz on how to file a claim for a future trip that I was no longer able to make. They emailed me the necessary forms and guidelines of what documentation and information to provide. I was also told that in 10 business day I would get a response. The Company is true to its word! I did get a response within the time mentioned and my claim was honored. I would not only recommend Allianz but trust its coverage on future trips.

When I submitted the documents required I found them Allianz to be a reputable company to deal with, and they delivered when they stated in the time frame specified. I would take the insurance again without question. This insurance is a must when you have a medical condition.

Allianz paid my claim for the room we didn't use due to illness promptly. However, I got a credit for the unused flights from JetBlue, which must be used within a year. Allianz refuses to pay for the flight if I can't use the credit within the year. I obviously should have refused JetBlue's offer of a credit & claimed that amount from Allianz. I thought I was saving money for Allianz. I'll refuse a credit if something like this happens again.

I had an intestinal flu and was unable to travel. Typically this illness does not require a visit to the dr. Your policy required me to see a dr for a 48 hour stomach bug. Not only did I have to visit and pay for the dr, I had to ask her to write a letter stating my illness. That is completely ridiculous and uncalled for. I will not purchase another policy with you. This is too much trouble.

I had purchased travel insurance and never thought I would have to use. My husband suffered a heart attack and I had to cancel my flight. Once the flight was cancelled I filed a claim with Allianz. The process was easy and their response was quick and satisfactory. Thank you.

Yes I was very satisfied with your service. You should not require the claimant to notarize any document as long as it is valid and legitimate. That’s all folks and thank you for your service. We will use you again when we travel.

It was the best insurance experience I had yet!! Very fast and got my refund within a few days. I am very happy to BUY insurance for the trip. I will recommend to all my friends and family. Next trip will do the same.

I was delighted with the ease of filing the claim and the prompt response! I really didn't expect a check so quickly. I will definitely refer this insurance to friends and family; and sign up for it again! I am an individual traveler.

I have bought travel insurance but have not had to use it. Was glad in this case that the filing was easy and I did get my $ back (check sent to house) in less than 10 days. In the end, I think I would use travel insurance again. Thank you.

We had to change travel plans at the last minute because of a train strike in France, which was stressful. When we claimed our extra expenses, Allianz was very responsive, no quibbling (unusual in the travel insurance industry) and paid the claim very quickly. Highly recommend them.

I had a flight scheduled for the following week and then suffered a back injury which left me unable to sit for more than a few minutes at a time before experiencing extreme pain. I was worried that I would lose the money I spent on the ticket as I required a week or so of chiropractic adjustments and had to delay my flight. Fortunately I had bought the Allianz insurance plan and rapidly received repayment which I could use towards buying the rescheduled flight. Thank you so much! I've had such miserable experiences with this in the past with other insurance companies and was pleasantly surprised to see how helpful and easy your process was.

I started having heart palpitations while visiting China. I called Allianz and they gave me the name of an American Hospital. They asked if we would like a return call to ensure we had been served well - we declined. When we returned home we submitted our bill to Allianz (which we had paid while there). We received a check reimbursing us for the full amount we paid for services. It was easy and really reduced the stress. The hospital we were referred to had personnel fluent in English and was very efficient.

It was an easy process once the claim was submitted. No hassle. Just faxed over all the important pertinent information and the check was deposited into my account. I would definitely recommend getting an insurance policy on all of your trips. It is well worth the money.

Allianz was definitely the right choice for my travel insurance. I went on a one month trip to three countries in South East Asia and after doing some research Allianz seemed like the best choice. During my trip, I had to stop in a medical clinic due to a health issue, and Allianz made the process of filing the claim incredibly simple and stress-free. I will definitely be using Allianz again when I travel in the future.

I send claim and it was very simple and to the point and taken care within a week. I was given choice to have money back by check or direct deposit and I thought that was very convenient. I just booked another flight and bought the insurance and I think this is worth spending few more dollars.

Allianz was very helpful when I was unable to travel due to detached retina that required same-day emergency surgery on the very day I was to travel. The claims procedure was online and easy to complete and payment arrived quickly. Thank you, Allianz.

My partner and I were travel delayed by one day because of fog during our trip to Thailand in December. Allianz reimbursed us for the cost of staying overnight and for all of our meals. I never had to fight for reimbursement and their service was fast and friendly. Every insurance company in the world should model their business after Allianz! I am a loyal customer and I'll recommend them highly to every traveler I meet.

I used Allianz a few years ago to help me recoup some (most) of my funds from a cancelled trip to Europe due to the injury of a travel companion. This time the injury was sustained by myself and the claim process was even easier and more streamlined than my first experience. I made a quick call to ensure that I wouldn't miss any deadlines to file the claim while focusing on recovering from the injury and then simply logged on to the claim process and submitted the proper documentation and that was the end of that. I now wouldn't consider any major flight purchase without this added insurance.

Required purchase of a few items until luggage delivered. Allianz... has exceptional customer service... The process was flawless and very customer oriented... From the time I called until I received payment. I highly recommend Allianz, I never realized that submitting a claim could e so easy. I almost decided not to, thinking that the process would be frustrating... I was never more wrong.

We had a 10-day delayed luggage claim for a luxury cruise that started on an island in the Indian Ocean. We were compensated for our expenses, including clothing needs for formal events. We never expected the process to be so easy, timely and complete. We travel overseas often, and will be loyal return customers.

SCAM. A waste of money. My fiance and I had to cancel our honeymoon due to terrorism in the country we were going to. Bought travel insurance to protect the pricy international trip. Filed a claim and received a letter saying war, civil unrest, and terrorism is not covered in the policy. Basically all that is covered is if you are hospitalized. Big waste of money and incredibly disappointed.

I have purchased trip insurance before and never had to use it wondering if it would be like most insurance companies trying not to pay, but my plans had changed and the airline charged me $ 200.00 to change flights. The check was in the mail when I got home. I will definitely get this insurance every time I travel!

I booked 3 trips this year for travel. The first from May 6-9 2018, my husband was not able to fly due to a back injury happening 6 days before the fight. He went to a PT for relief and still planned to fly until the following day when he re-injured his back, eliminating the possibility of travel. I called after the first injury to ask if a PT would qualify for a medical person to determine if he could travel and was told yes. When I needed to cancel his flight, I was advised to gather all necessary documents and submit them which I did. I was given excellent advice and compassion for him not being able to join me for this family event. We have 2 more trips planned soon, so hope we will be traveling together and if for some reason he cannot, I am assured we will be given the best service possible.

Air France called a 1 day strike on the day I was flying home from Cairo Egypt to San Francisco. When I submitted my claim for hotel and meals due to the strike, it was handled promptly and in its entirety. I was very pleased with the service.

Easy to navigate claim submission process. There was a slight confusion on claim type, but worked out which was correct. It was easy to upload documents and make claim. Fast response and fair claim settlement. Overall, a good experience and worth buying insurance.

The process was very easy, with the rep I talked to identifying exactly what I needed to submit a claim. I emailed the info and liked the fact that I could follow the status of my claim online. Thank you!

Was very pleased with this interaction with Allianz. We had a trip delay due to a storm and had to extend our stay. Allianz helped us with our travel insurance in a timely manner which was much appreciated. We submitted a claim online with the correct documents and the turnaround was very fast.

A snow storm affected our travels from Fargo to San Francisco. With the Allianz travel insurance we were able to get reimbursement for extra travel expenses we incurred due to cancelled flight and delays. The claim process online, was very user friendly and we received a reimbursement within 10 days. A very quick process. We submitted the needed documents and no questions were asked. Definitely would use Allianz when flying in the future.

I can not say enough good things about Allianz and the way the handled your canceled flight claims. Last year I had a job cancel on me and with just a letter from my employer within 10 days I had my claim completed and money in the bank. This year emergency surgery caused me to cancel 2 flights and Allianz claims department handled them very quickly, again with just a letter from my surgeon. I had an additional flight I had to cancel because of the surgery insured by a different company and I am still waiting for the money. They required a 3-page form filled out by the surgeon and also asked for proof that I didn't know that I was having the surgery before I purchased the ticket. I will never use them again and think twice before using the airline that supports them. Thank you again Allianz for the great service!

My husband and I always purchase Allianz insurance when we fly. One is never sure when something could disrupt a trip or force us to cancel altogether. This was the first time that we had to file a claim and I am happy to say that the experience with Allianz was wonderful. We had a medical emergency involving my Mom which resulted in the cancellation of the entire vacation. Allianz reviewed the information and we were reimbursed in full for our canceled flights.

I had never had to file a claim before and had an emergency with my child so I could not travel to my professional conference. I started the claim on the phone and it took a little time/effort for me to gather the electronic materials together, but was very pleasantly surprised about the ease and speed of the process of reimbursement. During a stressful time, this made a big difference for me and my family. Thank you.

A minor mishap with a car in Ireland clouded our trip as I was skeptical of the insurance I bought from Aer Lingus website. Allianz travel insurance come through. When I called, the representative couldn't have been more helpful. After sending in the paperwork, the claim was paid without any fuss or bother. I highly recommend purchasing this insurance, but do not recommend Eurocar Dublin for car rental.

Every time I travel I always buy Allianz Travel Insurance. And on the occasions I've had to use the insurance I have not had any problems collecting on my claim. I would highly recommend using them. And I tell all my friends that when they travel they should use Allianz!

My wife had a fall and injured her arm. When we claim expenses they paid within couple of weeks. It was good. Very little information we have to give. We submitted report and bills only. They did not ask anything more than what we gave.

Due to a medical diagnosis and emergency surgery, I had to cancel a planned trip. I submitted a claim to recover the cost of my plane ticket, and the claim was paid promptly as soon as I provided a letter from my doctor. I appreciated that the entire process was online and that there was no request for massive amounts of paperwork from numerous sources. I have been an Allianz customer for several years and will continue to be one.

I usually take travel insurance and luckily never had to use it however - SO glad I did on this last vacation. Allianz was efficient and quick. WE left Superbowl Sunday, the next day we had to wear our same clothes - no luggage. I provided documents as required and my claim was reviewed and processed without any issue. I have already deposited a check! Thank you for EASE of understanding what to do when there is an issue and filing was a breeze!!!! Well worth the price THANK you so very much.

We returned from our vacation late Christmas Eve with a forecast for a snowstorm the next morning. We planned to stay at a hotel overnight but because of the bad weather decided instead to make the 4-hour drive home that night. Thank goodness we had insurance with Allianz! They were great about refunding the money for our canceled hotel stay!

Bought trip insurance in Dec when I bought my flight tix for family trip. In March 3 of 4 were sick, 1 in ER, and could not fly. Allianz claim was easy. I uploaded requested items and claim was processed in timely manner. Did not make me jump through hoops. Very impressed. Would use again. Trip insurance with Allianz is definitely worth it!

Claim was processed very quickly with minimal info needed. We had our check within one week of uploaded submission. We could do entire process online at our leisure and had to speak to no one nor answer tons of questions.

The young lady (I wish I had her name) whom I called to double check that I was not eligible for bag being lost and another damaged was just great--friendly and patience. On the negative: I have to say I found your website extremely difficult (the form to fill-out that is), but was glad I finally "muddled" thru it and were able to receive $100 for our travel delay. I am not sure why my husband was not covered on my policy too and why $100 was chosen (the limits were up to $500)? I also would like to have known how much more I would have had to pay (or if even if this was available to have covered for my lost and the other damaged bag? I have tried to add attachments, but it would not let me: I was to attached my picture, so you can see whom you are speaking to (I live on a farm). I would have also attached my information on the one damaged bag, and then the lost bag.

I was very happy with the ease of filing a claim and the prompt credit that was issued to me, due to having a medical issue that caused me to have to cancel my flight. By having this travel insurance, it allowed me to be refunded and rebook at a later date after my recovery from my surgery.