Allianz Global Assistance Reviews

I planned to drive our motorhome to Arizona and fly home for the holidays. It broke down in Southern Oregon and could not be fixed in time to continue so tried to get the airfare canceled. 3 weeks in advance the airline would not cancel so went to Allianz to get the refund. After a month of sending duplicate forms and phone call we still can't get A refund. We have even been hung up on by several rude employees. It is a ripoff! Don't waste your money.

We experienced an almost 12-hour delay due to airline issues. We arrived exhausted and hungry close to midnight and had to buy food via room service, very pricy, but necessary. Allianz helped us immediately and reimbursed promptly.

I recently was hospitalized while on a trip to Virginia. Fortunately I purchased Allianz Travel Insurance. When it came time to file a claim, my call to Allianz was quick and courteous, and I was asked to fill out the claim form online and submit it with supporting materials. The instructions were clear, the process seamless, and I received a refund for my airline ticket in about 2 weeks. I highly recommend Allianz Global Assistance.

I have never used airline ticket insurance before but did this time and was very grateful that I did because I had to cancel my trip. I was surprised and very pleased with how efficient and friendly and helpful the staff was and how promptly and fairly my claim was processed.

I was glad to have purchased the insurance. The process was very easy. I was surprised how quickly the refund was given. I would purchase trip insurance again and I would recommend to anyone to protect themselves in the event of an illness or injury to do so.

Great customer service. Quick to process claim. Was kept up to date on claim process. Easy to file claim. Customer service was very helpful. Easy to log into account and track claim progress. Insurance was worth peace of mind. Would highly recommend Allianz.

Very good and serious insurance company. I will use them again and, I will recommend my family and friends. This was the first time I purchased traveling Insurances and I will do it every time I travel. This experience show me how important and useful can be been insured.

This was my first time ever purchasing travel insurance and I didn't plan on needing to use it. However, I herniated my back while in Thailand and tried to tough it out but it got to the point where I could barely walk. I had to pay almost $900 for return tickets for my travel partner and I. So not only did I have to cut my trip in half which I was really upset about, but I was also worried I was out almost a grand. I completely forgot about my travel insurance being a possible option until my sister suggested it. I called and filed a claim, submitted one form from my doctor and in about two weeks received a refund. I was so relieved. I always recommend Allianz to anyone looking for travel insurance and even those who aren't.

My representative was exceptionally friendly and helpful. My claim was processed much quicker than expected. Although the missed trip was stressful, working with this company to recover my loss was a straightforward process. Would recommend, and will use again.

Our mothers ended up needing back surgery after the tickets were purchased. The forms were downloaded and the claim process was straightforward and handled in 2-3 weeks. The only confusion was having to add the second person to the initial claim. It took a phone call to customer service to complete.

Due to an illness I had to cancel my flight. Allianz Claims Department was extremely helpful. Allianz processed my claim quickly and I received a check within a week. I've always purchased their flight insurance but this was the first time I actually had to use it. I would gladly recommend Allianz to my family/friends. Thank you!

I had an overall great experience with Allianz when I had to cancel my trip due to a health issue. I visited the Allianz website and completed the forms. I heard back in a short period of time and was pleased to receive my refund in no time at all.

We bought International Trip Protector for our international travel for my family. Unfortunately on our way to airport our cab broke down in highway, we are late and we missed our plane. I called Allianz to submit my claim and I mentioned that I can provide proof for everything and they mentioned it's not covered. Don't buy their insurance unless you read all their rules and conditions even then I don't have trust they pay claim.

I always take the insurance when I travel, because of my age. Travel can be difficult with many unknowns. I became ill after I returned from one trip and was to fly to visit family the following week. When I called about the flight I had to cancel, the staff at Allianz was very helpful and I was able to get the paperwork together to file a claim. It is more than four weeks since I became ill and I still would not consider making the trip. Thank you for your help. I received the check today.

The amount claimed was reimbursed by check, even though I have insisted that I wanted it by wire transfer to my bank account. Because of that, only the deposit of the check had a fee of $100,40 charged, without counting with others fees which was around $40.00.

Customer service was professional and not too hard to reach - website easy to use although not too informative as I waited for the processing. Took several days longer to process claim than stated it was going to but overall was content with service.

My Allianz travel insurance has been one of the best investments I have made recently. On two occasions I had booked trips that were cancelled, one by a death and the other by illness. Allianz insurance reimbursed me for the cost of travel, and the online process is quite easy.

Was able to print needed forms online and also had them snail mailed to me. Submitting forms was easy. Received reimbursement in a timely manner. Would definitely recommend to friends. Thanks for the great service.

Submitted form and supporting documents as requested, and received a check in a timely manner, without a hassle. A small problem was that I never did receive a copy of the policy before my trip. I had only the card that AAA gave me. I was surprised that you didn't pay the hospital directly, since you are an international firm. It was a bit of a problem for me to do the funds transfer, but all is done now.

I purchased a travel insurance policy through Allianz. Twenty-four hours after arriving at my destination, a family medical emergency occurred and I had to fly back home. I submitted a claim to Allianz for the fee the airline charged me to change my return flight. The claim process was very easy to understand. Allianz kept me informed about the status of my claim. My claim was processed quickly and I received reimbursement for the airline fee within a couple weeks. Thank you Allianz!!

The process was very quick and easy. We called a few times because we have never needed to make a claim before and everyone was very nice and helpful! The refund came fast. We will certainly purchase travel insurance again through Allianz. Thank you.

Obtaining a refund for flights that had to be canceled due to my 93 year old mother not being able to fly was very difficult and required multiple calls to both Allianz and American Airlines. American Airlines was not very helpful in obtaining the required documentation and Allianz was not very helpful either. Required documentation from my mothers doctor was unreasonable. Doctors have more important things to do than fill out paperwork for refunds. Medical reasons for refunds are not clear on the insurance policy.

Flight delay and overnight lodging - After submitting my claim, I was repaid promptly for my lodging expenses. I have dealt with Allianz on two other occasions, and they have always reimbursed me for all my claims. It pays to get their insurance. Allianz's agents respond quickly by phone as well.

Me and my husband took a cruise from Seattle to Australia in October. Many people included my husband became sick on our ship. He got fever and terrible cough. We saw a doctor in Sydney, who prescribed him medication. When we came back we sent all forms and receipts to Allianz and got money back. All process was easy and fast. Thanks. We will use you again when we will travel.

Had to cancel my plane trip to Key West due to the damage caused by Hurricane Irma to the area and the uncertainty that my lodging would be repaired in time. Processing my claim was straightforward and my reimbursement followed in a timely manner. No issues presenting the claim.

This is only the second time I have purchased trip insurance in 50 years of travel as I have never had need to cancel a trip. This time an unexpected surgery was required for my wife that necessitated our canceling our trip. Allianz was very understanding and provided excellent service in honoring our claim. This was terrific service! I will always buy this insurance in the future. Thank you Allianz.

We had to cancel our trip to Republic of Dominica due to my wife's mother's illness. We had to rebook a trip to Ukraine to care for mother for two months. Everything was taken care of by the travel agent except for the change fee charge from the airline. I read the policy not sure if this would be covered. We filled out the claim papers, provided the documentation, were promptly advised what else was needed. Easy to upload forms and once completed quick response and payment of our claim. Very easy, prompt and helpful since our doctor's statement was given to us in a foreign language which we thought might be a problem. I always insure our trips with Allianz.

We routinely add Allianz travel insurance for our flights. We have made only two claims --- both for serious medical problems; one was reimbursed promptly, while the second is currently in the review process. So far, our experience with Allianz is quite positive, including the professionalism of the representatives we interfaced within the course of filing claims.

After a frustrating return flight and fickle airline customer service, I wasn't looking forward to a drawn out negotiation to recoup lost funds. The Allianz claim process was user friendly, fast to fill out, and easy to navigate. My claim was approved within 10 days. I am very happy with the experience.

I bought this insurance when I purchased the airline tickets and I'm happy I did. I had an unexpected illness and was unable to travel and I filed the report and got the report from the cardiologist and although he didn't tell me I was unable to travel I wasn't feeling well enough to travel and they issued me the refund. I was happy it was a fast turnaround. Good experience!

Was so happy to have purchased trip insurance for our flight. We were delayed overnight due to weather and had to stay in a hotel. The online filing of our claim was so easy! And I received a check for payment of the claim in two weeks. It's comforting to know that the expense of an unexpected flight delay will be covered.

Refund of ticket - I was very pleased with the service I received. Dealing with any insurance is usually a slow tedious experience. My experience with Allianz was a very efficient process. The claim was resolved quickly with no problems. I would use it again.

This was our 1st experience canceling a trip, the process was easy enough but I would like to see what was paid for. I think a summary of what was paid would be helpful with the check since we had 2 claims. We will always take travel insurance when we travel.

It was painless to file a claim. I absolutely use Allianz insurance in the future. I do travel quite often abroad and in the country I will recommend this ins. co. to friends and relatives. I had to call customer service and the person who help was very professional and very courteous.

I found that working with Allianz after I had to cancel a trip overseas due to an injury was quick and easy. The online claim form was easy to use. I sent them my receipts, proof of cancellation and my doctor's letter and that was all! I am very happy with the prompt reimbursement and would recommend this company.

I dreaded when I had to file this claim for our cancelled trip. I was wrong. It was simple and quick results. Our reimbursement for our airline tickets was completed, start to finish in less than 2 weeks. Very happy and very impressed. Thank you.

I could not be happier. I had to cancel for health reasons and had my refund very promptly. Thanks to Allianz for making the process so painless. I will definitely use it again and recommend it to my friends and family.

This was the first time we have ever had to submit a claim. I was dreading it but we purchase it in case of emergencies and this had been one. The process was simple and our claim paid in full. As my grandma used to say "No fuss, no muss". Thank you Allianz.

Due to island damage our trip had to be cancelled. A claim was filed and confirmation received quickly. The claim was easily completed with necessary documentation. The claim was processed and our refund was received very quickly. We are thankful we purchased the insurance and for the excellent service received.

I had a very good experience with Allianz. The people were professional and very pleasant. I was preparing for a fight regarding my claim however the claim was resolved without incident and the staff were very cordial. Thank you for all your assistance and patience.

We buy coverage in the event of a trip cancellation, never expecting a medical issue. My husband scraped his leg on a fire hydrant in Waikiki and three days later spent half a day in the ER with a staph infection three inches long and two inches wide. That's when we discovered that our health insurance wouldn't cover it, as we were "out of network". Allianz to the rescue. Their policy covers up to $10,000 for emergency medical. When we returned home, we filed our claim online, uploaded our receipts and received a check for the full amount submitted. The check arrived in less than 10 days. Will never travel again without this coverage. Invaluable!!!

I will always rely on the company as I know they are reliable and quick. I received my money for the cost of my tickets in a very timely manner. I would always recommend them. My friend had already told me what a great experience she has had with them.

Due to complication from surgery we had to cancel our trip. The process for our refund process was easy, simple and prompt. We appreciate the professional handling of our situation. The forms were easy to access and get to our Dr. For him to submit. Will never book a trip without Allianz insurance!

I highly recommend Allianz Global, the customer experience and followup is top notch. Thank you Allianz! I will definitely use your service again and will sing your praises to all my friends and business colleagues. Thank you for your time and expertise.

I recently had to file a claim under our travel medical insurance because my husband got sick on a cruise. The online process was easy and the response was quick. They paid the claim in a timely manner. Very satisfied and will purchase their product again.

I got almost the money I requested for my claim in less than 1 month. Every time I called the call center I was helped kindly and thoroughly. I will highly recommend this company in the future to my friends and acquaintances. Is not that expensive and provide a great service.

Our flight was delayed for day, so we had expenses for hotel and meals. We submitted a vouches and received payment very quickly. Very good service. We appreciated the outstanding service via our AAA representative. Thank you very much for your quality service.

This was an easy and simple process Allianz has that allowed me to get my money back when I couldn’t go on a trip due to an illness and the airline wouldn’t refund my money. Very thankful and glad I purchased their flight insurance, I will definitely use them again in the future.

Once I submitted my claim, check came from the company very quickly, thank you for excellent customer service. Company keeps its promise to care for its customers. I would recommend this company to others and will use it again for my future travels, keep up the good work.

Had to cancel trip to a ballroom dance meeting in Ohio due to a hip injury/bursitis. The claim was paid promptly once documentation was sent. My traveling companions (daughter and son-in-law) were also reimbursed without any hassles. Allianz came through as expected.

The refund came quickly and without a hassle! This was the first time we had bought travel insurance and were very glad we did. Very impressed with the speed and service of Allianz. Would recommend it to a friend and plan to buy insurance again next time we travel.

I was extreme satisfied with the quick response of my claim. I became extremely ill and Allianz accommodated me and made sure I didn't go through any more hardship! I will definitely always use Allianz to protect my trip!

I have used Allianz for travel insurance for all my international trips for a few years now. It has always been easy to book online and evaluate the right insurance coverage for my family and me. Unfortunately, I had to actually file a claim after hurricanes resulted in the cancellation of my cruise. The claim process was straightforward and I was able to submit everything online. I received prompt payment on my claim and dealing with Allianz was so easy. I will use Allianz in the future for my travel insurance policies. Thank you!

We started purchasing travel insurance due to the age and health of our Mother's. Due to a totally different reason (airline cancellations and weather), we filed a claim for a refund for a recent trip. The process was simple and quick. We filled an online claim, scanned in the information, and we were done! Updates were provided on the status of our claim. Easy!

Excellent experience! Completed paperwork, included signed Physician Statement Form and mailed 10/11. Received statement from Allianz dated 10/18 that paperwork had been received and was being reviewed. On 11/10/2017 received a physical check for entire amount of claim. Couldn't have asked for a smoother transaction.

Because my husband took ill, I could not attend my daughter's wedding in California and therefore had to cancel both flights. I found the filing of forms and documents easy and my claim was quickly and efficiently handled. Would definitely use your service again without hesitation.

I was out of the country with very limited communication until I had my daughter contact Allianz. I am very grateful to Allianz with speaking with my daughter on assisting me while I was at the hospital in Spain. Allianz didn't just deliver great customer service but also assured me that they will take care of everything... and they did! Thank you very much Allianz!!

While travelling internationally, a visa failed to come through, causing me to miss a flight. Allianz reimbursed the flight price in very little time. Very much appreciated that they were able to solve the issue and backed up the claim of insurance. The time it took to file the claim and get refunded was minimal.

We purchased airline tickets to go back east to have Thanksgiving with family. After purchasing the tickets my wife found out that she had to have a knee replacement. I filed a claim and we received a check within the time frame stated. Superlative service!

Twice we have used Allianz for trip insurance, and twice we have had to use it. This time, Windstar cancelled its Southern Caribbean cruise. I incurred cancellation charges from American Airlines, which I claimed via Allianz's very efficient on-line filing process. I received all of my cancellation fees in short order. It's a delight to know that if I incur real travel problems, Allianz is there for you. They are the real thing!

I hardly recommend Allianz Group to travel, I had to go to ET in my country, with a Severe allergy, immediately I contact the insurance and they have a case number. I had to pay there but as soon as I get TO USA and they reimburse all min expenses in my travel ‘No problem at all'.

Excellent service. They were accurate in their assessment of how long the process would take. I was very pleased overall and would absolutely recommend their services to a friend. I would purchase travel plan again next time that I travel.

I buy travel insurance through Allianz for my trips and most times the only thing it provides me is necessary peace of mind for the "what-ifs" because everything goes according to plan. It's worth it even for that. But then my most recent trip happened and a hurricane wreaked havoc with my flight plans. I made a claim with Allianz under the flight delay category and within a month I had a check covering the hotel costs and food costs associated with my travel delays and changes. Once before, the company also came through quickly for a medical expense incurred while overseas. I am very grateful to Allianz for being a good, sound insurance company to work with.

I had to cancel a trip to Napa Valley due to the fires. Allianz gave me no hassle and fully refunded my airfare. I always insure my trips with Allianz. You never know what is going to happen to prevent travel. I highly recommend Allianz for all your trip protection.

My plane arrived late to Geneva. My luggage did not arrive with me and missed my train and had to spend the night. I created my list of charges with corresponding receipts & was paid soon after filing my claim. I'm very happy with this experience and would buy this insurance again.

In August I booked a vacation resort in Puerto Rico through Interval International, and I took the trip insurance through Allianz. In October Interval told me the resort was not going to recover from hurricane Maria. I filed the forms with Allianz and got my expenses reimbursed. The insurance made my adjustment to hurricane Maria much less painful than it has been for others.

I purchased my son Kevin's round-trip ticket on July 25, 2017. Due to a serious eye problem, his doctor deemed it unsafe for him to fly and provided him with a letter for the insurance company. I was pleased at how quickly the refund was received and would not hesitate to purchase trip insurance in the future.

Bought insurance for my dad to travel to Australia. He got the minor problem. Has to go to the hospital using the Ambulance. The bill was around $1000.00 . Insurance here picked up 80% which is left around $174.00 for them to pay. I called and called and explain to them the situation that was no more paper from the hospital. That is all we had. Just the paper from the ambulance that we paid up front. They refused to pay for the small amount that we claimed. This is the LAST time I ever purchase insurance with them. My family travel a lot and we always has been a loyal customers but never claimed anything. This is the first time for the small amount and we get rejected.

Allianz Global was efficient, fair and quick to respond to my request. I had no problem with getting a refund. Recommend this travel insurance. You never know when this type of insurance for other issues in addition to travel delays will come in handy.

Had to cancel our cruise from San Juan due to Hurricane Maria. Could not take AA flights. Purchased Allianz flight insurance. Was fully reimbursed for ticket fare without any problem. Well satisfied with Allianz. Have used you on all trips until this one when made mistake of purchasing cruise trip insurance direct from cruise line. Wish I never did. Still fighting with them. Will only deal with Allianz for future travel. Many thanks.

This was my 1st and hopefully only time having to cancel a cruise. I always buy the insurance but always hope to never use it. I was worried the process would be complicated but it was easy and when I would make a phone call for clarification, I received the help I needed.

It was a financial and emotional relief to use the trip insurance policy when I became ill before my scheduled trip to Boynton Beach a few weeks ago, and be reimbursed for the hotel room paid in advance before I became ill. Thanks to Hotwire for offering this policy. Happy Thanksgiving.

Hurricane Maria cancellation - I was relieved to find that we had purchased trip insurance for our planned vacation to Puerto Rico. Nonetheless, I was skeptical and expected a fight about our cancellation. I could not have been more wrong. Allianz was fantastic to work with, quick in approving our claim, and lightning fast in issuing payment to us. Perfect. This is how trip insurance should work!

Very fast and reliable. Satisfied with Allianz's services. I had a baggage damage and Allianz acted on it quickly and I had the compensation within 2 days. Have used Allianz for 2 years now whenever I travel. Will definitely recommend to friends and family.

We do not travel often, and we don’t always purchase the trip insurance; this time we did, and I am so glad. My husband needed unexpected surgery and we had to cancel the trip. Allianz was there for us. The process was a bit awkward at first, but they were very prompt, polite and helpful and overall, everything went smoothly. Hopefully we can reschedule next year, and we will definitely insure the trip!

I booked a trip with insurance and had to cancel for medical reasons. I submitted my doctor’s note and received a refund from Allianz within 2 weeks of my request. I did not need to call or take any additional steps other than the online form. Very pleased with ease of service.

We submitted the info online & mailed a hard copy as we weren’t sure our scanner was working. The response of the electronic receipt was prompt & we were very pleased w/ the timeframe the reimbursement was made. This was 1st time we ever bought flight ins & only did so because there were some other travel connected. It was a worthwhile purchase.

I received professional and prompt support with my claim. I appreciated the customer service and attention. It was a difficult journey made easier by the kindness and thoughtfulness of the Allianz team. This was my first time buying trip insurance and I am so glad I did.

I was traveling alone to Costa Rica and decided I needed to purchase travel insurance. This was my first experience purchasing a plan and therefore, I did quite a bit of research on coverage and customer reviews. For the best price and coverage I went with Allianz. While on vacation, I fell through a plate glass window and required 70 stitches. I called customer service after I received the stitches to find out what I needed for a claim. The customer service representative was very kind and got me all of the information I needed. Once home I filed a claim online attaching my doctor's statement and bills and the claim was processed and paid within 3 weeks. I highly recommend Allianz and will use for all future International travel.

We received reimbursement for a flight we had to cancel due to the hurricanes. We received it promptly and was easy to apply for. It was all handled online at our convenience and we didn’t have to jump through hoops to get it. Was so glad we bought it.

Agents were very thorough, explained requirements. responded to all questions promptly, and settled my claim in an expedited manner. I am extremely pleased with the Allianz performance. I would definitely recommend using their flight cancellation insurance for any trips you might take.

Allianz trip insurance website made it easy to file a claim for full refund. They provided timely emails for the processing of my claim and prompt refund within a very reasonable time frame. The alternatives to refund were clearly explained as well.

I was very pleasantly surprised with the rapidity of the response and the fact that I did not have any dispute over the issue that caused the damage to our rental car (i.e., stone propelled from a highway mower on the I-70). Thank you.

Due to illness of our primary traveler, we had to cancel our trip for three of us, but allowed the younger pastor and his wife to continue. Allianz was very prompt with reimbursement for the funds that we could not get from the vendors concerned. We highly recommend them.

I was very happy with my Allianz claim experience. The person I dealt with was very understanding concerning giving me time to get my receipts together, the availability of certain types of receipts and getting them submitted. Also, the claim was decided in the timeframe allotted. Thanks for a good experience.

Excellent communication and timely service. Had to rent a car due to American Airlines arbitrarily canceling a flight to get to accommodations which were prepaid. Drove from Charlotte to Asheville, North Carolina. Submitted car rental receipt as requested with simple description of incident leading to claim.

I was very happy with Allianz Global Assistance USA upon the return from my cruise. I submitted a medical bill in the amount of $182.00 incurred while on the ship and Allianz sent me a check for the full amount of my bill within a few weeks. I had not realized that neither Medicare nor my Supplemental Insurance would pay my bill while on the ship. I had a $250.00 deductible. So I was very pleased that I had purchased the Allianz Global Assistance and will continue to do so on all of my future trips, be it on land, sea or air. It is definitely worth the money, because you never know when you will need it.

I was unsure about taking out this insurance as you always feel when you need to put in a claim, you'll never get paid. We couldn't be more wrong! They are a great company and paid my claim very quickly. I always use them for cruise insurance but never used them before for airline insurance. Great company!

Hurricanes Irma and Maria severely damaged St Maarten, making it impossible to take the vacation we planned. We had purchased non-refundable tickets, and the airline had no reasonable way we could use their solutions to use our payment for the flight. Therefore, we submitted a claim for reimbursement to Allianz for the fare. Alliance responded quickly and professionally, and we were paid promptly.

Even though I had $500 delayed baggage insurance, the company refused to pay for my toiletries since it did not fit into their definition of "Essentials" which they have not defined anywhere. Useless company and product, I will not deal with them again and will also tell others to avoid them.

I had to cancel two tickets on a Delta flight due to an accident that took me to a hospital ER. I wound up calling Allianz a couple of times and each time quickly reached very pleasant and helpful humans. One opened my claim for me and then a made a pdf of 23 pages of documentation and emailed it in. Received quick acknowledgment of my documentation and quick review and approval of my claim. Received a check for my airfare in about 10 days after filing my documents. Very easy and quick. I'm extremely satisfied with the service!!!

I had taken a policy for a scheduled trip, but unexpected illness and doctors orders prevented me from making the trip. Global Allianz refunded the cost of the trip promptly after filing a claim with the proper documentation. Thank you for the excellent service.

Flight cancellation was easy and painless. The staff members were professional and polite during the phone call. They were also knowledgeable on the return policy for flight tickets. I received my flight refund in a timely manner. Overall, I was satisfied with the service.

We had very good customer service when setting up our trip Insurance. Very helpful in giving several different options. Had to file a claim and it was handled quickly and we received payment for our expenses. We will definitely use Allianz again.

I filed a claim upon return from a tour in Ireland and confirmation of receipt of the claim was received immediately. I received reimbursement for the claim in less than 2 weeks. It was so easy and very prompt.

Wonderful customer service and very prompt turn around! I'm so glad I chose to purchase travel insurance for a recent work trip that was canceled. Everyone I worked with was so helpful, and the entire process was easy and convenient since I could do it online. I'll never travel without Allianz again!

We had to cancel plans due to damage to the resort from hurricane Irma and not knowing if/when it would reopen. Claim was easy to file and quickly processed. Received the refund quickly. I Will definitely purchase this insurance again for future travel.

A family matter required me to change my flight. Applied for change fee. A very pleasant surprise to receive check very quickly with no quibble. Online form was very easy to fill out and answer was quick in return. Thank you for such efficient service.

Airfare refunded due to fires in areas and plans canceled. Appreciate the professionalism in handling claim and the ease of checking on status of claim. I will not hesitate to use this insurance again or refer friends and family to use this insurance.

Your service was remarkable and everyone was kind and very helpful. Thank you so much!! I don’t have my policy # with me at this time however I will always use Allianz for all my trips it is an awesome company and I always tell my friends to use this company.

The Allianz team that helped me was amazing. Every person I dealt with was friendly, professional and extremely helpful. The website was so easy to use, I was able to process everything online with their easy upload option. I got my reimbursement check before I returned. I will always insure my trip with them. Thank you, Allianz.

From application to payment of benefits, my experience with Allianz was superior. The instructions for making a claim are simple, straightforward and easy to follow. I submitted my claim with the supporting documentation required; and I had my check in less than a week. Just can't say enough good about this company.

Thank you so very much for a smooth process, I so appreciate it! I had a very positive experience with this insurance! It causes me to want to buy the insurance again in the future, I won't hesitate to buy it next time!

Everyone I dealt with at Allianz from the beginning of the claim submittal process to the end was very helpful. Once the claim was submitted the estimated timeline to process claim was completed as stated. I would definitely use Allianz again and recommend them to others.

I had good experience with Allianz. They responded quickly to my situation and refunded my money. It was as hassle free with quick response. Would definitely purchase insurance through Allianz again for my next trip. I would also recommend anyone else to purchase insurance through Allianz for their trip.

My flight was cancelled due to insolvency with AirBerlin. I was reimbursed the flight cost since I had to book another return flight. The claim was processed quickly after I completed the online claim forms and provided documents. I was satisfied with ease of the online claim process and well as the how quickly the claim was paid out.

My elderly mother had fallen a few days before my trip, so I had to cancel my hotel stay. I had assumed that I was wasting my time applying for a refund. I was wrong. I was given clear directions and good support and a timely refund. I will purchase coverage in the future. Thanks.

The process for submitting a claim was easy and very simple. The check for the trip cancellation due to illness was received in the mail within 7-10 business days of reviewing the claim. Would not hesitate using Allianz Global Assistance for further travel insurance.

Very easy process and timely response to all segments of claim. I work in a change on a days notice industry, This is worth it for anybody on a last minute notice schedule. 1st time using this type of coverage, Seems to be worth the additional cost.

Process was fairly easy to navigate and good experience overall. It was an easy process to submit the claim, there was good correspondence letting me know the status of my claim and after a short duration of time, I received my claim check in the mail. Good experience overall.

I thought the service on my claim overall was good. The Website was a little hard to navigate but I got through it okay and payment processing time was excellent. I would certainly use the travel protection plan policy in the future since the cost was very reasonable and was easy to purchase in connection with my American Airlines booking.

Excellent and easy! I came down with pneumonia shortly before my trip. I filled out the claim form online, sent the physician's statement to my doctor (who FAXed it directly to Allianz), and within weeks was fully reimbursed for my airfare.

I was so relieved to find out how easy it was to be refunded. I was able to find the appropriate documentation, fill it out and submit it online. The only reason I am giving 4 stars is because it was hard to reach customer service at times due to lost calls or misunderstanding from the automated system.

Two of my friends and I have taken Allianz travel insurance. Two of us had to cancel or interrupt our trip. Allianz is very good at selling insurance but terrible paying a claim. My brother-in-law was on suddenly taken ill and on his deathbed. We had to fly back immediately. Allianz insisted we have the widow go to the hospital after my brother in law died to have forms filled out and the emergency room doctor fill out forms as well. A death certificate did not suffice. No way were we asking a widow to do that and the hospital flatly refused to have their doctor waste time on these forms. So no insurance. The customer service department is rude and nonresponsive to any conversation. They also sent us paperwork by mistake from another Allianz customer that we rectified by calling that customer in another state and mailing it ourselves. Strongly suggest using another insurance company. We certainly will.

Cheap Caribbean works with the worst travel insurance company ever. I filed a claim well over a month ago and yet to receive my money back. I call on a daily basis and every time it’s call back in another 3 business days. When I submitted my claim and all the information that to go along with it they never required an additional document. About 14 days later I receive an email saying they needed a cancellation from Cheap Caribbean. I emailed it to them within the next hour. The next day I receive an email saying they will get back to me in 7-10 business days. It has now been 3 weeks. They are quick to take your money but take forever to give it back to you. I would never use them again just because of how awful Allianz Travel Insurance is.

We had trip interruption on our return from Iceland and incurred some expenses. We found it to be easy to file the claim online especially since we could use our credit card statement instead of receipts. We received our payment quickly. We will use Allianz again for future travels.

Filing our claim was actually too easy. Letter from resort on Saint Maarten that it was unable to operate after hurricane Irma and our check was on the way. Agent was most helpful and the wait time was very short.

Update: After voicing my frustrations, Allianz reviewed my claim again and eventually approved it. I'm appreciative of the fact that they kept an open dialogue with me on Facebook and that they righted a wrong, so will give them credit for that. At the same time, all of this should have been easily avoidable and much more painless if they would have just done the right thing in the first place and/or had better customer service/communication when I initially called in to discuss the denial

I had purchased travel insurance for a trip leaving Saturday the 18th of November. There was an issue earlier in the year, which I tried to cancel & the company denied me. I had a medical situation, where I had surgery Monday the 6th of November, and would be unable to travel. Since they denied me the first time, they did not even bother to check the new information. I was instructed to fill out the information as an appeal, had a doctor's note before I started the claim, sent that along with their other documentation needs. I was then told I need to provide them with a Physician's report that is asking questions, like why did the doctor say you couldn't travel, what was specifically wrong, (just way too much personal information). In addition, they gave me the impression that they were going to make the determination over my doctor whether or not I can travel.

I asked to get a refund for a flight to Florida that we had to cancel due to the hurricane. The service was very clear, the things were being taken care of very fast and we got information by email about every step of the process. Very convenient. Thank you very much.

I spoke with Edvardo regarding cancellation of our trip due to the hurricane in the Caribbean and he immediately entered the claim for a full refund of airfare in full which was received in less than 10 days, nice customer service!!! Thank You!

I purchased travel insurance with this company through American Airlines. They have a military clause which basically means that they will not help you in the event of a homecoming/port visit date change. We all know that these dates ALWAYS change and it is out of our control. So, we do the one thing we can do, purchase travel insurance. Guess what? This company doesn't cover it and offered absolutely no help. Don't count on them insuring anything military related! I found this out the hard way, my loss, their gain. I recommend that military families purchase their insurance through somebody else!

When taking my trip of a lifetime to South America, I bought travel insurance from Allianz to cover my trip because I knew that Medicare did not cover out of state travel. Unfortunately, I got sick and had to see a doctor in Brazil. I paid about $400 for the blood test, diagnosis and medication. I filed a claim when I was well enough when I got back. That was in June. I have not received any reimbursement and it is now 5 months later. I keep getting asked for documentation that I've already submitted several times. The last request was a statement from the doctor about my treatment. Well he's in Brazil and can't be reached. I tried via his website and the email is always rejected. So I got my regular doctor to write a letter about the treatment that I received from him a month later, after I got home. I was so sick that it took me that long to recover enough to make the trip to see him.

We were on the Bohemian Rhapsody Tour and had made it to Budapest. The 1st morning in Budapest we went on a local guided tour. While leaving St. Matthias Church overlooking the city, I missed a step & fell breaking my hip badly. I was operated on that same evening and was very thankful that we had Allianz Travel Insurance.

My husband and I had unusual situations while traveling. I had a flight delay resulting in a rescheduled flight and since I remained at my son's home, additional expenses were minimal. My entire claim was approved. My husband on the other hand, has tried repeatedly to come up with receipts that would satisfy the company but to no avail. Although I gave 4 stars for processing my claim, a review for him will result in a less generous rating. End result... I will not purchase this again.

I was very concerned about getting back a refund from my trip cancellation. My fear was put to rest when I had the chance to explain my situation to one of the Allianz Global Assistance Representative. I believe his name was Jeff. He was very courteous and helpful. No doubt, I'll take this insurance again when the opportunity arises.

Our trip was canceled due to conditions beyond our control. I contacted Allianz and the lady I spoke with immediately issued a claim number and set the process in motion to return our payment in full. It took a few days longer than they claimed, but our money was returned in full. Each time I talked to Allianz they were courteous and helpful. The even have an online resource which allows you to check the status of your claim directly, without making a call. We're relieved we purchased this coverage and did not lose our money.

When my wife became ill during our Holland America cruise from Montreal to Boston, she needed to see the MD on board and get medicine. We also could not attend a prepaid excursion. We were pleased with the reimbursements for all the costs involved, including the excursion.

Complied with request for certain documents. They were sent so there were no other requests. Refund arrived in required time frame. 100 satisfied. Well worth the expense. I think if I had opt for the direct deposit it would have been in my account quicker.

Your customer service department was wonderful! My bank rejected my direct deposit and your staff took care of everything in less than 10 minutes. My check is on its way. Kudos!!! I would recommend your insurance to anyone. Thank you very much!!!

I took out a policy with Allianz for airline tickets to ST. Martin 11-10-17. They led me to believe after filing and submitting all information and documents that my information and claim was under review. I called this morning spoke to a supervisor James ** and he now states they do not have all the information they need after speaking to Irving last week and being told it was under review. I called Priceline and told them how bad they are and they are making Priceline look bad. They do not seem to care and it was a waste of money to get insurance. Never again. They are an awful company with only a PO Box in Richmond, VA Tel# 804-673-7592. Worst company ever. Thats why they have bad reviews. Run dont use them.

This is the first time I've ever had to use a trip policy cancellation. An unexpected complication to my mother's surgery prevented my father and I from visiting my brother in Denver. I filled out the paperwork and the transparency that followed was unbelievable. I called twice to verify information and the customer service reps were pleasant and helpful. The email stated that a decision would be made 7-10 business days after my claim was filed... Within 3 days the claim was approved, and shortly after a check was sent. I am beyond thrilled that we purchased this insurance and the way in which my family was treated by your representatives. Thank you so much for alleviating the financial burden at a time when my father and I had more important things to worry about.

I never expected to be injured while on the Portuguese Camino but did fall and had have medical help to stitch up the cut on my forehead. I paid the fees and remembered I had insurance so when I returned to the US, I submitted a claim and was reimbursed within a week.

I had planned a trip for my entire family to St. John over the Christmas week and due to the hurricane, our rental home was destroyed. Luckily I had purchased flight insurance. American Airlines did not refund our money (Delta did), so I put in a claim. The online claim process was a bit confusing, and I got several emails asking for more information, so I phoned customer service. The rep was very nice and helpful and said I didn't need to submit any more information and the claim would be processed.

Most of the positive reviews never even had to USE the service. This insurance is USELESS. My airline (airberlin) cancelled all flights due bankruptcy causing my return trip home to be delayed by days. I called Allianz they assured me I had trip insurance of up to $1100. After filing my claim i got a check for a measly $150.00. When I called the rep was rude and stated that the max I could be reimbursed was $150 because it was not a "trip interruption" it was a "trip delay". I would NEVER recommend anyone using their service.

Medical cancellation - They were very helpful on the phone with very short waits. A very positive, efficient and professional experience. I would recommend the company. My initial confusion with the website was quickly helped with phone assistance.

We had 2 weeks of travel to Porto Rico protected by 2 policies, that we had put in place when made the travel plans back in May 2017. When we saw and heard back from the resorts in Porto Rico of the destruction of the storms, we knew our vacation was cancelled. So we contacted Allianz and easily filed claims for our policies. After we provided the proof of our expenses and costs for the trip, within a few weeks both of our claims were honored and we are now able to pay for our next vacation next year.

I thought your response to my situation was fast and very fair. I was very pleased that you understood my situation and were very professional. I would recommend your service to anyone I knew that was about to travel. It is a safe way to protect yourself and family if you are planning a trip or vacation.

Twice our trips were cancelled. Once due to a fire that destroyed the place we were going to stay & the 2nd time due to the destruction of a hurricane. Both times we filed claims and were quickly reimbursed. Well worth the money.

Need to file a claim. You did great! Very responsive. Check came in a timely manner. I was very pleased. I was a little suspect at first. Your employees were all very responsive, friendly and helpful. I will continue to buy your product. Thank You very much!

We had planned to travel the Caribbean for a 40th bday but unfortunately the weather during hurricane season made this impossible. Allianz quickly and easily refunded our money. First time using insurance, would definitely use it again. Really appreciated their help.

Your website was quite easy to navigate, for reimbursement of our travel insurance costs. It took almost 30 days for claim to be completed, but that may be due to more claims than usual due to Hurricane Irma (as ours was). I received my reimbursement, in my account on 10/17/17, however, my brother & sister in law (Wayne & Rebecca **), who were traveling with us, still have not received their money & are quite frustrated.

I had to cancel my conference trip due to a fall. My claim was handled quickly. I am very pleased with the service you have provided. I would recommend your insurance to all my friends and business. Thank you for being quick!

I was in an accident days prior to my scheduled travel and was unable to travel. I had no formal written physician's report, just the records from the ER. They accepted those records, no questions asked and my refund was promptly sent. Highly recommend.

Thanks again for taking care of our cancellation for our trip to the devastation of Puerto Rico. We want to see it in its Glory not the way it is right now. Thanks for taking care of my friends as well.

First time I have used trip insurance, good thing! Irma ruined vacation plans, however, Allianz took the sting out of it. Filing a claim was very easy. Always knew status by viewing online. All taken care of in a few weeks, just followed clear directions. Will use again for sure. A very good experience.

It was the saddest day when I cancelled my trip due to hurricane Irma. However the process for opening, was beyond easy. I only made one phone and everything else was done electronically. I had my money within a few weeks. It was beyond easy and the staff at Allianz was professional and courteous. A very pleasant experience.

They are very organized, fair, and have great service. We are very impressed with the whole process. It was easy to complete online. overall, we are very satisfied and would recommend to friends and would use again for travel. The paperwork process is also easy.

Due to accident before our trip, we were able to file a claim for refund of our airline tickets. So glad we got the insurance as the claim process was so easy and we were able to get 100% refund. Totally worth the expense.

Allianz insurance experience was exceptional from start to finish. I was able to submit an online claim in minutes and was reimbursed in a timely manner. Would highly recommend Allianz to anyone who is a frequent traveler purchasing flight insurance.

I was very pleased with the service associated with my Allianz Travel Insurance. After becoming ill and being told by my Doctor I should not travel I had to cancel my travel plans. Fortunately I had gotten insurance and recouped the cost of my cancelled trip. The insurance paid promptly after I provided the proper documents.

This the second time I have had to use on two different trips. I have never had any problems sending a claim in and getting my money. I would recommend you to anyone taking a trip because you never know when something can happen and you have to spend money out of your pocket. Thank you for the pleasant experience.

The process to file a claim was very simple. Each step was clearly stated. The response by Allianz was quick. Everything was very professional. In the future, I will be sure to use Allianz again when I plan a trip. I will also recommend Allianz to friends who are planning travel.

Due to lost luggage, I filed a claim with Allianz for clothing items I needed until the airline found and delivered my luggage. I saved my receipt for the purchased articles but when I got home, I could not find the receipt. At least 3 months passed before I finally found my receipt and filed the claim. They still accepted my claim and paid the claim. It was paid in a timely manner. I feel more positive about purchasing this type of insurance in the future.

My 92 yr old mom had to cancel her trip due to severe pain. Allianz worked with us and we were able to get all her ticket money refunded. They answered all of our questions and helped us with the paperwork. Thank you.

I live in Florida and had to cancel my trip due to Irma charging towards us so we could prepare our house before she arrived. I was concerned because the airport wasn’t closed the morning we were supposed to fly out, but they still covered us even though it hit us the day after our flight was scheduled. It took a while to process our claim and get the refund, but given the massive damage and area that Irma affected, it was fine.

My flight was canceled and I put a claim for it and within 30 days the issue was resolved and was reimbursed. Very happy with the results and I would not hesitate to recommend to any of my friends. I have nothing to say but thank you very much for your prompt response.

My claim for reimbursement of airfare was processed quickly and accurately. I was initially concerned about the documentation requirements but I was able to provide information that was satisfactory to the claim processor. I am thankful I chose to acquire this insurance in the event I encountered an unexpected event... which I did.

After buying the policy, I was a little disappointed in the list of covered events. I felt it was very narrowly written. That being said, I had something happen to make me cancel my trip and it was covered by the policy. I filed my claim online and Allianz paid it promptly and without question.

I had a policy with Allianz for trip protection. But to a severe hurricane, I had to cancel my travel plans. After submitting the necessary documents to Allianz, within 2 weeks they reimbursed me for the entire amount of my airline cost. That made me feel a whole lot better after canceling an important trip.

I'm very satisfied with the processing of expense for room etc.. But the airfare to fly via USAF C130 from St Martin to Puerto Rico seems to be an issue. My return flight was scheduled for 10/23, Irma hit on 10/6 and all commercial flights to and from St Martin were canceled until 11/1 I believe. I thought the policy covered flights in this type of instance even if it wasn't a commercial flight, It was our only way off the island. If you can assist with this it would be appreciated. I just sent another round of documentation via mail today, 11/2/17.

My check for my claim has been sent to the wrong address. It was sent to Spring Valley, IL. 61362 I live in Bureau, IL 61315. I have made two phone calls to correct this error and am still waiting for my check.

Excellent service. Easy and fast when medical attention is needed. When requesting a reimbursement there was no hassle. A check was issued and received promptly. We will always use this service when traveling out of USA. Recommend all to take advantage of this service.

All my interactions with Allianz customer service personnel were smooth, efficient, and pleasant, and they all produced favorable results for my needs. In spite of the high volume of inquiries they received as a result of the natural disasters, I was able to get through to them and get what I needed.

We had to process a claim though Allianz in October, 2017. Never having done this before, we did not know what to expect and wondered if there would be a lot of 'red tape' to wade through. The whole experience was quick, easy and stress-free. They were very prompt, efficient and communicative. We would recommend them to anyone!

I am really happy with this company. They take care me when I need it the most. I will recommend. I tell family and friends about how wonderful the company is. I will come back to them every time I will need insurance.

Customer Service was very helpful each time I called. It was easy to file the claim. I received the full benefit payment in a very timely fashion. I was very satisfied with the entire process, and would recommend Allianz to anyone needing traveler's insurance.

Trip refund due to hurricane Irma. Claim was handled exclusively online and the process to submit the claim was self explanatory. Online process worked great and I will continue to work with Allianz in the future. This is the first time I have used travel insurance and will use it again in the future.

It was so easy to file a claim and upload any supporting documents. My claim was assessed and paid very quickly and it was such an easy and painless process, I will definitely recommend Allianz insurance to friends and family when given the chance!!

We booked flights, hotels months in advance. Paid out deposits etc. We got every cent back through this trip insurance. Thank God we did as we have never bought this type of trip insurance before. Would buy again in a minute. You can't control the weather.

I made 2 call for assistance prior to submitted my claim. On both occasions the representative was polite, professional and clearly addressed my questions. Submitting a claim online was simple. I could easily check the status of the claim online. I had a great experience with this service.

We bought this travel insurance for a Caribbean trip. Thanks to Hurricane Maria we needed to use it. The beginning process of the claim was very stressful. We received different information about what percentage we would receive and what information was needed to file a claim. We finally received accurate information the morning of our trip and we were able to start the claim then. The remainder of the process was pretty simple. I uploaded notifications we received from the airline and our travel agency and a few weeks later we received our checks. Wish they could streamline the beginning of the process though. However, I would definitely purchase again.

Customer service was outstanding from the submission of the claim to the reimbursement of the claim. A customer service representative walked me through the requirements to complete and submit a claim. After submitting the claim, I was kept apprised of the status of the claim from receipt by Allianz through approval and issuance of check. Outstanding customer service.

I put in a claim from my account because I was delayed overnight due to late flights in the aftermath of Hurricane Maria. I send in all the information as required and never received a response from Allianz. I feel it was a waste of money, and will not buy it again.

Great experience and very quick turnaround on reimbursement. I would use this insurance again for travel. Nice friendly customer service. Response time was quick and I was kept informed with emails. Website is easy to manage and upload information.

I recently traveled to Ghana and experienced an injury to my Achilles tendon. I was able to get a medical evaluation and assistance from the local hospital which included obtaining a walking boot which allowed me to continue my travel plans with minimal interruption. Upon my return, I provided Allianz with my medical receipts and hospital notes via an online claim system which worked as advertised. I received a reimbursement check for my out of pocket medical expenses within a week or so of submitting the claim. This is my first experience with international emergency assistance insurance and I am extremely pleased with the treatment and responses I received. I would highly recommend Allianz to anyone who needs international travel coverage.

I had a recent onset of illness and had to cancel my trip. At first I was dreading contacting Allianz and during the online process there was a computer glitch and then I had to call but the attendant was very helpful and pleasant and helped me right away. Once my information was received from my doctor the money was placed in my account almost immediately! I am singing their praises and that of trip insurance in general, I usually always purchase trip insurance but this is the first time I ever had to use it. Allianz was easy to work with and I am so happy.

Very prompt payment of expenses due to travel delay with no questions asked; Instructions to file the claim were very complete. Would highly recommend using this company when traveling. Pleased with the ease to file a claim. Will use this company again when traveling.

Great customer service in this day and age. Quite satisfied and would recommend to our friends and family. Will use your agency for all future travel. Our travel friends seem happy with the customer service also. Thanks again.

Customer service was great at handling my claim. I didn't have to wait long on the phone to speak to anyone, and I received a check within 30 days for my emergency medical bills while in Greece. I will always take insurance on future trips since the cost is so reasonable!

Easy to request claim form and easy to complete claim forms and when I had a question the Allianz representative was responsive. Response time was minimal and I received and forms were easy to understand. I received expected check in less time than I anticipated so I the entire process exceeded my expectations. Very pleased. Will recommend to friends and family.

You need to do a better job of working with Interval. If the max is $1k for any claim, make your form state that. Have a check button or something for it. It took like 6 calls to get the money that was owed to me. None of your people knew what to tell me.

We had our trip to St Maarten cancelled due to a hurricane and thank God we had insurance with Allianz Insurance! They were wonderful, expedient and enabled me to book another trip to Aruba in a timely fashion with my sisters! THANK YOU VERY MUCH!!

Aloha. I had to interrupt our flight home to Hawaii from London on Aug 31st and stay two nights in Vancouver due to my oldest daughter's poor health as well as insufficient time to make our connection. First our plane left London Gatwick an hour late (2.05pm as opposed to 1pm) and arrived in Vancouver at 4.42 pm as opposed to 3.09pm. When we landed we had to wait for Health Canada to out rule potential public health risks as three passengers had become unwell during the flight, including my daughter. Once all three passengers were assessed and we were allowed to leave the plane there was insufficient time left to clear both Canadian and US Border patrol and customs at Vancouver Airport and make it to our connecting flight in time.

I had to cancel my trip to visit my grandchild due to a serious change in my spouse’s health. Allianz Global Assistance honored my claim. To be honest, waiting to hear was hard but since the claim had to go to a review board, the wait was unavoidable. In similar circumstances, I would purchase trip insurance with Allianz Global Assistance again.

I caution everyone against purchasing any policy through Allianz Global Assistance. They are liars and fraudsters. I purchased insurance through them and then when I needed that insurance they denied my claim and told me they were "unable to provide benefits".

At the last minute, both my wife and I injured ourselves - she fractured an ankle and I broke my foot, in separate instances - and we were unable to walk, let alone travel. Allianz processed our claim for reimbursement of expenses due to travel cancellation after we provided evidence of itinerary and payment. They were very professional and we will use them again when we travel next time.

I have made several requests to receive compensation for interrupted trip. They won't even respond. It has been since August. It was for hotel costs and meals. I will never purchase insurance from Allianz again. I believe they operate with the belief that no one will claim the insurance. I will continue until I get it. My next step is the BBB.

Because of Hurricane Irma, I was unable to make a trip to Palm Beach, FL. Allianz Global refunded my airfare because of the insurance policy I took out with them. Although it took multiple attempts to file my claim online because of the volume of issues with Hurricane Harvey and Hurricane, I was very grateful when my claim was accepted and paid.

My wife was diagnosed with some complications with our twin pregnancy, and a simple proof of trip cancellation and note from the doctor indicating that travel was restricted was all Allianz required. I was certainly anticipating several months of nasty emails and filing consumer complaints, but the headache and hassle was not required! I submitted those two documents online and a couple weeks later received a check for a full refund! This experience was so refreshing and positive that I made an account on ConsumerAffairs, just to give this company a positive review. I will definitely use them again for my future travel insurance needs.

Attempting to get reimbursed by Allianz for a cancelled trip has been an absolute nightmare! 5 different times I called for status on my claim and was told by April the claim had been paid and closed. I had just received an e-mail saying the claim was approved so could not understand why she said it was closed. After 8 phone calls I FINALLY reached someone who said I could expect reimbursement within 2 weeks. They were sure quick to take my money, but certainly don't want to give it back!

I was very pleased with this service and received a full refund after a natural disaster canceled a business conference. I was slow to get the paperwork in, but once I submitted it, the approval went through effortlessly. I was pleasantly surprised that it was so simple!

Policy was purchased August 3, 2017. On Aug. 23, US State Dept issued a travel warning to Mexico, acknowledged on Allianz site. Claim was paid to redeposit points to account, but not $300 towards prepaid hotel purchased thru American Air.

Allianz responded to my requirement to cancel a planned trip with a swift refund, even though this was during a truly hectic few weeks during multiple hurricanes, both in the US and Caribbean. The submission process was easy to follow and the forms were easy to find and to use. Thanks for being so responsive!

I have always used Allianz Insurance because of the many great coverage included in the policy. When disaster happened they were there. The forms were extremely easy to use and reimbursement for our airfare came very quickly. I will never fly anywhere without using Allianz Insurance.

I planned a vacation and concert out of town, not knowing I'd break my arm and have to have surgery! The first time ever I'd purchased insurance and so glad that I did. The full amount of the airfare and concert tickets were refunded very expediently. Very happy with the results and will also make sure I purchase the insurance in the future because you just never know. Very small cost to pay!

I was pleasantly surprised that the refund for our trip was fairly painless. We had to proved there was a hurricane which surprised me. It took approximately 4 weeks total turn around to get our refund. Very glad we purchased the cancel for any reason insurance with Allianz.

Took out the policy because I was concerned about terrorist attacks or flight cancellation for this trip to Europe. Came unfortunately down with a torn ureter while passing a kidney stone. Had a stent installed in Germany. Paid in cash. Submitted my bills to Allianz after my return to the US. Received payment of 2/3 of the cost about 1 month after bill submittal. I found both the amount and the time of reimbursement reasonable. Part of the bills were transport costs. I am very satisfied with Allianz Global Assistance and can only recommend this company. They made it easy. Will from now on not travel without being insured by them. Thank you very much. A very satisfied customer.

Even though there were many hurricane claims happening between the disasters in Texas, Florida and Caribbean, my claim was handled promptly and accurately. I had never purchased insurance before and I will never skip doing it again because it was so helpful with my non-refundable tickets for this unexpected trip cancellation. I am very pleased with their service.

This is my first time purchasing trip insurance. Our trip was canceled due to Hurricane Irma and I had to file claims. Allianz made the process so easy, from filing the claims online to answering my questions over the phone. They were awesome to deal with and paid both of my claims in a timely manner! I was so impressed!