Allianz Global Assistance Reviews

Outstanding company with the highest integrity! True to their word and easy to work with. Expedient in their claim review and processing without any haggling. Would highly recommend to anyone considering doing any traveling! Would not dream of booking any travel and insuring through this organization.

Purchasing Allianz for my flight travel was worth it. Someone in my party was unable to travel due to a physical injury and Allianz handled the situation very promptly and hassle-free. I will be using them for travel and event tickets moving forward.

Awesome experience! My father had a heart attack on July 1st and my son needed to stay back from attending our family vacation to support his grandfather and begin cardiac rehab. AGA was quick to respond and refunded his plane ticket! So glad we purchased travel insurance with your company and will always do it in the future. So appreciated!

Very positive. It was straightforward to place a claim, and I heard back in a reasonable amount of time. My claim would make sense to anyone who chose to look at the details, but would have been easy to deny on a technicality. In the end, it was paid. I would not have bothered to appeal the decision, but I was pleasantly surprised to know that someone chose to review the case, and not just search for a way to deny. Thanks.

This is the first time I’ve ever had to use the insurance on a trip and I’m thankful it went so well. My husband had an emergency appendectomy just a few days before my scheduled flight to spend time with my sister. I wasn’t sure how the whole process would go but it worked flawlessly. I received the refund for my flight within a few weeks of filing it. No hitches or glitches, just service as advertised. Would I use travel insurance again? In a heartbeat!

I was able to get the full refund for my ticket and the check arrived within two weeks. Very satisfied customer. I would absolutely recommend obtaining travel insurance to anyone in the future if they are unsure if they will be able to make their flight.

I had to submit abundant and classified military documents to refund my husband's ticket since he had to go to military training, and have still not received our refund. It has been several weeks. Our travel date has come and gone.

Wonderful customer service. Response time very responsive. Customer service respectful and understanding. Check was issued in a very timely manner... Will use again next year. Very helpful when had a frustrating experience with American Airlines and poor customer service on that end. Thank you for your service.

Had a family emergency and was reimbursed quickly after submitting documents that were asked for. Very kind and found it easy to send documents through email. Not many requirements were asked of me and as soon as I received an email that I was going to be reimbursed, everything went through.

I had to cancel our vacation to Cancun this year because my dad fell ill and ended up needing surgery. This process was easy to go through and really helped lighten the financial burden of such a change. Thank you.

Insuring your flights or trips can seem expensive at the time of purchase, but is definitely worth it in the long run. We purchased plans when moving from the east coast to the west coast and it paid off when the airline severely damaged an item I flew with. I have used Allianz a few times now, both domestic and international and had great experiences both times!

My travel companions and I were delayed by a traffic accident and had to buy new plane tickets and hotel rooms for $3600. The Allianz policy document describes this exact circumstance under one of the coverage categories, but they informed me that wasn't included in my policy. They provided no way for me to opt into that sub-category of coverage when I signed up (why on earth wouldn't I want that?), so I'm just out $3600. Not happy.

My wife was injured in a serious car accident in South Africa, she was taken care of and Allianz went above and beyond to get her back home safe. They paid most of the expenses directly and I had to take care of 2 small hospital bills, they reimbursed me promptly and we did not end up paying anything extra at all, just had to get all of the paperwork done in a timely manner. They were great to deal with through the entire process.

I will NOT travel without Allianz coverage anymore! This is the best travel insurance coverage I've ever had! Highly recommend it to everyone. It gives peace of mind which is so important when you travel. Worry-free travel is what it's all about.

The response was quick and my claim was settled with no fuss. I would definitely recommend this company in the future. My claim was resolved in less than 10 days. Also, I was not asked to provide any additional information.

I did not think it would be that easy, but even I filed the claim 6 months later and the documents I submitted was Not English language, they were still able to check thoroughly and get approved. I was very grateful. Thank you!!!

My family and I plan on purchasing our future travel insurance via Allianz. We had a family emergency that caused us to cancel all of our travel plans last minute. Allianz's process of submitting the claim was easy, just needed to submit all required paperwork (which I was able to do all online) and the representatives were very helpful. Thank you for the making the process quick and stress-free in a time like this.

KLM flight was canceled. We were rebooked on Air France. We had paid extra for extra leg room on KLM. Air France did not have a comparable upgrade. The next upgrade cost us extra money. The insurance paid the difference. Thank you Allianz.

My husband had a heart attack on June 4th. Our lives are changed. I am thankful for the return of my airfare money. It was returned in a very timely manner. I am glad to have purchased the insurance. All I did was to send the recommend forms.

We recently had to cancel a trip due to my husband's upcoming surgery. So pleased with the speedy and easy process to file a claim. Thanks to every member of your team for such great work. Totally professional and helpful.

Everything was fine. The process of collecting my loss was very simple. I only used the website and everything was clearly explained there. They sent the check immediately. I was kept informed about all the different steps through email. A very pleasant experience.

Information given over the phone and on the website was clear and concise. Took about two weeks to receive all of our money back for our tickets. There were no issues experienced through requesting a refund. We are very satisfied and would use Allianz again.

I am extremely please with how your handled my delayed baggage claim. It was quick and hassle-free. American Airlines was experiencing database problems when I started my tour of Scotland and Ireland and I did not get my luggage for first three days of my tour. I had to purchase clothing, make-up and toiletries for the three days and submitted my claim through AAA travel agent when I returned. The reimbursement check was mailed out promptly. Would use this company again.

I became ill in Costa Rica with something intestinal and had to go to a hospital emergency room on a Friday evening. I was handled well in the hospital and paid the bill for approximately 5 hours treatment. I returned home filed my claim providing all necessary documents and received payment within a three week period. Excellent service from Allianz Global Assistance. Important to follow instructions, provide documentation, and wait for payment. Very good travel insurance which I always use when I am on international travels. I always recommend this to traveling friends.

It is a complete pleasure to acknowledge and praise an insurance company that without hesitation delivers on a claim. In preparation for a recent trip, I somewhat reluctantly purchased a cancellation policy from Allianz thinking as I did that it was probably a waste of money and would go unused. Three weeks before my trip, I fell and broke a hip which required surgery and subsequent rehab that disallowed fulfillment of my trip plans. I then followed the user-friendly claim procedures from Allianz and received not only prompt payment but also a very thoughtful note of encouragement and healing wishes. I couldn’t be more pleased with the services of Allianz and would use them again without reservation.

I received a prompt payment on claim, but had problems submitting the claim. The first day I called I was told the computer servers were down, but they answered my general questions, and told me to wait until tomorrow to fax in the claim. The next day the servers were up, but I was unable to fax the claim as I could only reach a recording saying a “long distance code” needed to be entered. The staff at Allianz listened but were unable to solve the problem. When I mailed in the claim I was paid immediately. Would I use them again? yes.

My husband had the misfortune of developing an eye infection while we were traveling in Greece, which became of great concern and involved multiple physician’s visits and medications as we moved from place to place. The Allianz customer service representative was understanding, sympathetic, and VERY accommodating. Our claim was processed expediently after returning home without a hitch!

We were forced to cancel our trip to Italy for health reasons. Filing our claim was straightforward and the response from Allianz was prompt. The customer service agent was courteous, knowledgeable, and efficient. We will buy trip insurance through Allianz again.

I rarely buy trip insurance but was so happy I did for a family vacation this time because the dreaded canceled flight scenario happened and we were able to get the last-minute cab and hotel ride covered by Allianz. The customer service rep I spoke with was very courteous and helpful, and the submission process was easy to request reimbursement for our eligible expenses. We got paid within days. Highly recommend Allianz!

Very easy to file a claim and ended up with a refund for a flight I couldn't take due to another flight being delayed. Couldn't have been easier to file the claim and upload pictures related to the claim. I received emails when I needed to address the claim and upload more pictures.

Allianz was so helpful through the entire claim process. They made filing a claim simple and were incredibly efficient in getting back to me. The customer service representative I spoke with was very pleasant and helpful. Overall a wonderful experience,

This is the 3rd claim I've had to file in the last 9 months, due to my mother's health issues. Each time, Allianz has been simple to navigate and quick to pay me. I can't believe I forgot to get trip insurance for my most recent flight!!

I was happy to be fully refunded though it took a while which made it difficult to book another flight. I missed out on some better deals and flights because I didn't want to rebook until I knew that I would be receiving a full refund.

Three friends excitedly booked a trip to Las Vegas together. Alas, one friend received a notice to report for jury duty in the middle of the trip. We called the airline and canceled the trip. I was very late in filing a claim with Allianz, and I expected further questions. I was amazed when I received the check within 14 days of submitting my claim. That is wonderful customer service!

I had to cancel my trip because of my son's injury. I applied online for the plane ticket refund. Everything was very clear on website how to apply. I followed the directions, provided all documentations I had and without any problems and questions got my money back in two weeks after applying. I will recommend Allianz Global Assistance USA to all my friends. Thank you.

When I made a claim, Allianz quickly responded to my concerns and put themselves into my position. The service is effective and efficient. The process of claim is easy. It is great and reliable. I will recommend Allianz to my friends. colleagues, relatives, and neighbors.

The claim was easy to file and reimbursement was quite fast. The process was simple and it only took about a half an hour to file and submit back-up info. There were no unnecessary questions. I felt my claim was legitimate and it was treated as such. Allianz had a special section to check for the American Airlines tech problem on June 15, 2018 which was good planning on their part.

The interface of Allianz’s online claim submission form could be improved in multiple ways, but after submission was complete, all went smoothly. Allianz kept me up to date on the status of my claim, stuck to the timeline they said they would, and approved everything without any delay or red tape. Reimbursement occurred immediately after approval -another plus. I had never purchased travel insurance before, and did not purchase this policy thinking I would use it for a medical reason, but I would highly recommend Allianz.

I had an issue with my baggage & Allianz Insurance were great at helping me resolve the problem. My issue was resolved quickly. Nice and friendly customer service. Didnt have to wait too long on hold. I’m happy with Allianz Insurance. Will definitely recommend Allianz insurance to others.

I purchased your coverage and made a claim for coverage of ticket cost due to disability not allowing the trip, and you approved my full reimbursement in a timely manner. I did not have to make any form of protracted argument or wait for any significant period of time.

Had to cancel a trip last minute due to medical. Thankfully I purchased the very reasonable flight insurance. Submitted my required paperwork and the claim was approved w/in 2 weeks. The reimbursement check showed up a few days later. Overall very pleased...

Allianz Global Assistance insurance for medical and travel was very reasonably priced and offered several options ranging in price and coverage so it could be tailored to individual needs. Great toll free number.Very polite and knowledgeable customer service. Excellent to work with. Easy to process claims. My claim was processed quickly and to my satisfaction. Top-notch company. Would highly recommend them!

I am certainly glad I purchased the Trip Protector policy. The final leg of a recent air trip was canceled and would have caused at least a 24-hour delay in my plans. I was able to get on a train at almost the last minute which put me only a couple of hours behind schedule. After my trip was completed I used the Allianz website to submit a claim for my additional rail expenses. Within 24-hours I was completely reimbursed. It could not have been easier!

I went to a music festival and lost my license, ID and wallet, surprise surprise. I was so beyond fortunate to get a refund. I had the proof they needed and was able to get my refund right away. I am so thankful and beyond happy with the customer service! They really helped me a lot, thank you again!

This is BY FAR, the worst travel insurance company I've ever had to deal with, and I travel up approximately 8-10 times a year. I've been fighting a claim for almost 11 months. I keep getting the same 'run-around': "You're missing documentation" --- I submit documentation. "You have to wait 10 business days for an answer" --- I wait the 10 days. Sometimes I get an answer, other times I call again to check on it. "You're missing more documentation" --- I call and ask for ALL the documentation they MAY need. I submit it. "You have to wait 10 business days for an answer" --- In June 8th 2018, I submitted all the documentation they could ever want regarding my trip. I even included odd-ball information they probably already have or won't need, but I submit it just in case.

We suddenly had to cancel our trip to Italy due to my hospitalization. We were delighted at how quickly claim forms and instructions were forwarded to us online and how quickly remuneration was completed. Could not have asked for better service and well worth the money for the peace of mind it offered and delivered on.

My husband and I had to cancel a trip in Sept of 2017 as he was in too much pain to travel and subsequently hospitalized. We had the choice to let the airline charge the change fee to us then so we could make a claim with Allianz, however we waited until we rescheduled the flight in 2018 to make the claim and Allianz promptly reimbursed us for the change fees as well as the additional fare price. Keep your paperwork and emails together so you have all the info you need to fill out the claim form.

I had a very good experience with your company and will definitely use them again when I make travel arrangements. Your service was very prompt and very clear in talking with them. Thank you again for your insurance service. I would encourage others to use your service.

My wife and I went on a 7 day Celebrity Cruise June 2, 2018. We had an excursion in the Cayman Islands planned but due to a health issue did not attend. Notified Allianz representative to get the excursion cost credited. Explained the issue to the representative and was informed the Allianz would review the submitted documentation and get back with us. We have received a full refund for the excursion. Thank you Allianz!

I love everything about this company and the wonderful woman that helped me out. I can't complain about anything, because I got exactly what I needed when I had to cancel a trip, and I had the best experience with customer service. I will ALWAYS book with Allianz!

Had a glitch in my travel plans because of a hail storm while in the plane and on the tarmac waiting to take off. The flight ended up being canceled and I missed my connecting flight. Allianz paid what I requested for the missed night in a hotel and missed event tickets already purchased. I was happy with their response.

Rebooking air fare was refunded by Allianz as the initial trip was cancelled due to the doctor on Oahu suddenly leaving her position before our appointment. As my husband requires treatment on Oahu we are so relieved to have the refund. Thank you very much.

I contacted a rep about the reimbursement process and he got my account set up and told me what I had to do online. The process worked great. The only thing that could be improved is if when the reimbursement is mailed to get a email notification. Thanks!

Filed claim online. Had some confusion regarding whether or not my supporting documents were received with the first submission so I sent them again after getting an email that my claim was received. And it seemed like there was no acknowledgement that my documents were received.

Cancelled Trip - Your company was very quick to send the refund with very little work on my part. The policy was very valuable for my family. The ability to do this online was very much helpful. Thank you very much for be quick with this policy.

I was told I would be refunded for the cost of my flight because I was violently ill and unable to physically fly. I never received my refund and it's been just about a month since I submitted the claim... I was told I would receive the reimbursement in 10 days.

I needed to make a last minute change in my flight home. I incurred the full price of my plane ticket. I submitted a claim with Allianz. The paperwork was easy. They acknowledged my claim, kept me abreast of the progress and reimbursement with a few weeks. I was delighted with the entire process. I definitely would recommend this insurance.

Allianz representatives were very helpful and easy to work with in resolving our issue and refund us the tickets cost, when we had to cancel our trip. We definitely plan to use them again for our future travel and highly recommend them!

I filed a medical claim for a medical emergency in Slovenia. I filed all the documents and received a check within two weeks. I am so impressed with their service. In addition I was able to accomplish all of this online without ever speaking to any customer service agent. It was a short and brainless procedure. I would recommend this policy to anyone.

I was in Charlotte when American Airlines canceled all flights for the day including the final leg of my flight home. I found a motel downtown, took a taxi and was able to enjoy a good night sleep. I was re-scheduled for 10:30 pm the next day. I submitted a claim for the motel and two trips. I received a positive response within a couple days and a check several days later. I was more than pleased - I was amazed.

Very Happy with the whole process of uploading the documentation. It was quite convenient for us to upload the medical forms and the doctors letter for processing the claim. Response time was appropriate.

Allianz helped me with my claim and processed it within the amount of time allotted. My only critique would be that I was not made aware of my approval until after the allotted time when I had to make contact. It was also then that I realized they had already sent the check out instead of giving me the opportunity to get it deposited into my account. That lack of communication was my only disappointment. Overall I appreciated the service, but consistent communication would've made my experience 5 stars.

I was disappointed with the $300 refund since I purchased a #1000.71 insurance contract that quoted reasonable refunds for various mishaps. Losing an entire day from only 5 days in Paris, including a long-anticipated church concert, should be considered. Realizing that we take meals at another restaurant needs to be balanced with the fact that it was in ROME - and not in my preferred city of Paris! Considering the travel insurance price, loss of one day in Paris+ concert, rearrangement of shuttle service, inconvenience with "meet-ups" in Paris, I lost on this deal. Your prompt refund was appreciated.

Full cost was refunded in timely manner and received notification when claim status changed for any reason. Claim had to be handled from hospital and all issues were addressed online or phone without delay and check for full amount was issued when promised.

We had to cancel our trip and Allianz worked with us and able to settle our claim with minimal issues. We recommend the company to anyone if you are traveling or planning a commercial air trip soon. They are very easy to work with and listen to your problems and the two of you can find a satisfactory solution.

Had no problems getting my money back in a timely manner.

The plan did exactly what I had hoped it would by covering a room and a meal after we missed our final flight home due to weather. Our travel agent handled the claim and the process and communication with Allianz was smooth and easy. The process took only a few days and I received the check in the mail.

I have never before had to actually file a claim for a canceled trip. Unfortunate circumstances arose and we had to cancel our travel plans. I contacted Allianz and the rep on the phone was extremely helpful and thorough with assisting me. I submitted the necessary documents for my claim and the claim process was swift and I received my refund check in a timely manner. I will not hesitate to purchase travel insurance in the future.

I was skeptical about the insurance claim process. But Allianz was very easy and fast to file a claim with not too much documentation and I received the maximum canceled vacation trip reimbursement in under 10 business days.

Prompt review and fair resolution of my claim. A pleasure to deal with a company like this. Agent involved showed interest and concern. Easy phone communication. Excellent overall. 5 Stars. Certainly will use again and recommend to friends and family.

Wonderful customer service and so prompt! We had no issues filing the claim. They sent us the information with instructions and easy peasy, it was done. We received our check shortly thereafter. I would highly recommend Allianz to anyone who travels. Loved the experience with them. Thank you so much!

Very quick response, easy of putting in a claim. At first, very apprehensive about the additional purchase, however, I will continue to purchase product for added protection. I had an emergency the day of that could had been a fatal threat to my life and with the right documentation, I was able to get my whole trip refunded.

A year back One of my colleague shared a note they found the insurance company helped to save their trip. I am glad I did my insurance for this trip. The services center is very informative and empathetic. I will definitely recommend my friends to have this handy as we don’t have visibility to obvious.

I received a quick reimbursement for extra ground transportation charges I incurred after a flight cancellation and airport change. The process for submission was very easy and user friendly. I would absolutely use this agency again. My check came very quickly in the mail.

Hotel called a doctor when I had been experiencing tightness of breath for the 2nd day. Doctor was kind and checked me appropriately. The 2nd evening he came again to see if the inhaler and medicine worked. I was much better after following his instructions. We were thankful for being able to see him and also to you, our insurer, for the insurance you offered and the reimbursement.

I was happy that we received a refund for our trip due to unexpected critical surgery required by my mom. But the amount of paperwork required to get the refund was brutal! I do appreciate that you were responsive throughout the process.

My daughter got bitten by a mosquito and had an allergic reaction. Her eye, right hand and finger on left hand blew up. Doctor was called to the hotel and she had to get a shot, take pills, and get two creams one for her eye and one for her hand. Paid immediately, best coverage ever. I’ve had other insurance policies for trips and they were horrible. Would use again and recommend to others.

Unfortunately my brothers transplant was postponed and I needed to cancel my flight. The process was painless and I was reimbursed in a reasonable amount of time. I will purchase this insurance for future travel. Everything went just as expected. Thank you Allianz.

Customer Relations was easily accessible, helpful, easy to understand their directions. Response of Allianz overall was quick, effective, and impressive. I did have some misunderstanding regarding forms needed for a completed claim and would have appreciated more clear written instructions; that said, when I inquired by phone it was made clear what was lacking - and how I should complete my claim. Payment was fast once I did my part!

I got sick the day I was scheduled to depart on my trip. After proving the substantiated documentation, Allianz confirmed that my claim was approved and I was refunded for the airline ticket. Excellent customer services. All emails and phone calls are promptly responded. Clear and detailed information is always provided.

I got sick while on my trip and had to see a doctor. Your representative was professional, kind, very helpful and responsive. My claim was processed without delay. I was very pleased with your customer service. I would definitely recommend your company to a friend. Thank You.

My passport and laptop were stolen in Barcelona resulting in a one-week travel delay and considerable added expense. Based on prior experience I was pessimistic about getting any satisfaction from my travel insurance but was pleasantly surprised when my claims for travel delay and stolen baggage were paid promptly after filing online.

Great service, very prompt and very fair processing of the claims. I would strongly recommend Allianz Global. Among the trip insurance companies that I had so far, Allianz Global stands out as by far the best. They not only very promptly processed my claim, but also corrected my mistakes and awarded me fairly more than I had asked for.

I had a vehicle accident 100 yards from the rental car return lot on our way to dropping off the car. It took the car rental 2 weeks to supply me with the damage estimate (actual repair costs), before I could supply this to Allianz. It was pretty straightforward to input the information online. Once submitted I didn't hear back from the rental car or Allianz until 1-1/2 months later, Allianz wanted my feedback on how they did. I then used the status link for my claim to find out the payment had been made. So, it was pretty effortless for me at my end. I just wish they had updated me with emails.

Received very prompt service. Exceeded my expectations in both the areas of accuracy of claim processing and expeditious delivery of funds directly into my checking account. Great customer service from representatives when I was asking a few questions that I needed some clarification over.

I had to cancel a flight due to a medical condition. Thank God I bought this!! I'm so glad I did!!! I received a refund without issue. I highly recommend this insurance company. Perfect!!! Would buy again for my next flight. It is reassuring to have this option in the event I need to cancel my flight for unforeseen reasons.

Recently while on a cruise in Croatia my wife developed an eye infection. We saw a local doctor who prescribed a medication. I submitted the doctor’s bill to Allianz and they reimbursed me quickly. Very professional and trustworthy company. Would definitely recommend them to others.

It took three tries to get docs uploaded. Then when I went to Allianz's website to check on status, I discovered that the checks were destined for an address in Cottonwood AZ. Unfortunately I live in Covington LA. The representatives, whom I was able to reach after an endless hold period, spoke broken English and could do nothing but apologize and put me on hold.

I experienced a difficult situation that could have gone either Way. We were leaving on a Mediterranean luxury cruise from Barcelona. Without luggage, what is essential? We made a decision, we were promptly reimbursed without question... I have already recommended many friends... Great job.

Although my claim was slightly delayed, I would never travel without Allianz insurance. For many years, I have used Allianz and recommend it highly to everyone we know. Having insurance is a must with airline changes, etc. Allianz is the only way to go.

During a recent trip to Italy, my wife became ill and on the first leg of our return flight ruptured her right eardrum. We ended up spending a week in Dublin while she got well enough to travel. I spoke with several different representatives during our trip and after returning home. Everyone exhibited concern for our situation as well as my wife’s health. We submitted the claim forms (which were really quite minimal) and within one week received notification that our claim was approved and a check had been mailed. We will absolutely use Allianz again and have recommended it to several of our friends. Thank you, and well done!

Someone scratched my rented car but noticed it when returning the car. Allianz was quick at responding with the correct documents, and the case got covered directly to the rental company. Very happy. If you are looking for a car insurance Allianz is definitely recommendable!

I don't have this info handy, just received this email from you. My experience was fantastic. Claim was processed very efficiently and it only required normal support... Didn't have to jump through hoops. Will definitely use this again and refer to others. This was very helpful as my mother was and is going through rough health issues. Having this go smoothly was much appreciated!

My wife developed a Bronchial infection during our trip and needed to seek medical help. We utilized an urgent care facility in Munich and received prescriptions for her condition. We obtained the RX medication and she responded very nicely within 48 hours.

I’m so glad I got the insurance, we had to cancel our trip due to my girlfriend being laid off and starting a new job the same week we were to leave on our trip. The plane tickets were non-refundable.

Quick and accurate service. Prompt payment and very easy to claim. The online process was very clear and easy to use. I will use them on every trip I will have in the future. Even customer service was helpful. I recommend them.

As a Travel Agent it is great to see your policies actually work when needed, this was a perfect example - thank you for looking out for my customers. I have and will continue to recommend your policies to all of my clients.

I was extremely pleased with the way and expediency my claim was handled once I was able to talk to individuals on the phone. The CSR was very professional and did as much as she could to make things right. She eventually turned my case over to an adjuster who called the next day and completed my claim. Thank you!

Didn’t get responses in a timely manner or in the time frame stated in emails. Didn’t get responses on several emails. Didn’t get support when website didn’t work. Just horrible customer service. No one helped with website issues and wasted my time instead by making me call.

My husband and I went on transatlantic cruise from Miami to Barcelona on April 22, 2018. We arrived to Barcelona on May 6, 2018 and continue our travel in Europe visiting different countries. When we booked the cruise I bought travel insurance for cruise coverage. And for the travel in Europe we bought travel insurance from Allianz Global Travel Insurance company in February 2018 for over $ 900, which was supposed to provide coverage starting from May 6, 2018, when we arrived to Barcelona, Spain, to July 20, 2018, when we planned to return back home in US. During this trip my backpack, part of our luggage, was stolen with my iPhone 8+ in it.

Thank you very much about being prompt and having no hassle regarding our claim. We had all our papers to provide you, therefore it was also easier for Allianz Global to proceed with the claim. We are satisfied with all.

I had to make a claim to recover a the cost of a 3 inch repair on a car I rented from Hertz in Scotland. When I picked up the rental the Hertz person and the counter tried to sell me their insurance by telling me that the Allianz wasn't as good. I thought I was taking a chance by not adding the Hertz insurance. However, there was no need to worry. The Allianz insurance covered my loss for damages in a reasonable time and the Allianz associate who helped me complete the claim was excellent - not only friendly and professional but had the expert knowledge necessary. I will use Allianz in my future travels and will recommend to friends.

Do not sign on to this company. They will rip you off. They don't pay any claims whether you're the Insured or claimant. Their employees are extremely rude and every single review they have has a 1 rating. If I could give minus 10 I would. GO WITH A MAJOR COMPANY. Access America is a joke.

My trip itinerary changed and the airline assessed me a fee. I wasn't sure if this was even covered by my policy. When I submitted my claim the online submission process was fast and easy. I had my payment within a few days. I will definitely invest in another policy the next time I travel, and I recommend this to all my friends.

I am VERY pleased with your service! My family and I took a (much anticipated!) Alaskan cruise last month and had a wonderful time. Despite our careful tagging, the cruise line "misplaced" our son's suitcase (full of NINE DAYS worth of clothes and all of his souvenirs from the trip) and it didn't make it to the airport until a full WEEK after our trip. The cruise line denied any responsibility, so we turned to you for assistance with replacing a few clothing items that our son needed for his summer job. The claim process was SO easy and EVERY rep I spoke with (I believe I worked with Leona, Taylor and Bree) was VERY kind and able to assist or answer questions about the process. Our claim was handled quickly and with zero hassle. Thank you so much for your great service... We will be taking you on ALL future vacations!!!

I'm happy with the speed with which Allianz dealt with my claim. Also, the online filing process was hassle-free. The form was easy to fill out & uploading the evidence for trip interruption was uncomplicated. To my pleasant surprise, within just a few days of filing, I received what I consider to be a fair payment. Thanks!

Due to unexpected health issues I had to cancel my travel plans. Upon speaking with a representative I filled the online form and faxed over the required documents. I was issued a full refund without any issues. Thank you for great service. I will use you again.

Great service and prompt payment of 100% of my costs for a canceled flight. Had to book a hotel. Claim agent set up claim, sent the claim docs immediately. I submitted receipts and got a check within 2 weeks. Good product and good service. I will continue to buy the protection when traveling for business.

We received the reimbursement for the medication expenses my husband incurred while on a cruise. It arrived very quickly after I filled out the forms & faxed them in. The representative I spoke to was also very helpful & knowledgeable. It was a pleasure doing business with Allianz.

I admit that I was very pleasantly surprised to receive confirmation that I would be refunded the money I put out to change my ticket. The change was for prolonging my stay due to my mothers hospitalization and illness. The claim was quickly and efficiently cared for... Thank you!

Excellent customer service and quick response to my request for a refund. Everyone I spoke with was knowledgeable and friendly. I purchased an airline ticket through Priceline and was very excited to get to see my niece get married and see my other nieces new baby girl. Due to medical conditions, my Doctor advised that I would not be able to travel.

My mother became very ill and I could not travel. I filed a claim and received a check within two weeks. The forms were easy to understand and the filing process easy. Very good service. I will use this service again.

My wife became ill and I had to cancel my trip. I filed a claim for the first time in years and the process was self-explanatory, easy to complete and prompt. I will always insure my travel with Allianz.

Your website suggests one can file a claim online. I was unable to do so. I could complete the claim form but your website would not allow me to attach the necessary supporting documents (Doctor's letter, proof of payment, et al). I had to print out the claim form, scan it along with the attachments, call your 800 number to instructions, and then email it all to you.

Quick, non-complicated handling of our claim. Weather forced a trip re-routing, and a ten hour delay. Our policy covered all the additional expenses, and was settled within a week or so of mailing in the documentation. Far less hassle than the previous insurance company we had used.

Beyond its weight in gold to buy insurance! The customer service was very kind and thorough and the claim process was fast, easy and efficient! We got a full refund of all 4 flights due to an unexpected medical condition. So grateful!

I purchased travel insurance and have never needed to utilize my policy. This trip my flight was re-routed the next day and incurred related costs. I contacted Allianz, processed my claim and received my reimbursement within 3 weeks. The staff was very polite and professional and made this experience very pleasant. I highly recommend Allianz.

I was very pleased with the ease of filing a claim and the help that Allianz was able to provide. The process was simple for me to complete, and purchasing travel insurance was definitely a worthwhile investment. I would've appreciated an email when the claim had been evaluated, but other than that everything was great.

We had to submit a doctor bill from our trip on a Viking Ocean Cruise because my husband came down with a very bad cough. We received the check without question within a couple weeks. Easy to submit and great service. Would definitely use this service again. Thanks.

I always insure all of my trips with your company since you paid a claim some years ago. I had a knee injury and surgery and missed this current trip and I was once again very pleased by how easy and quick your response is to a claim. Once I had sent in all the paperwork, my claim was handled professionally and timely payment was made. No one should be without this insurance these days! I strongly recommend it to all travelers. Feel free to use my comments to others. You have a good company with good customer relations, something rare these days in the travel industry.

We had to cancel our trip due to our father needing open heart surgery. I have always purchased travel insurance but I have never had to use it and always felt it may be a scam. I am so happy I added it to this trip as well! Our claim was handled very fast and efficiently, thank you.

I am overall extremely pleased with the process of filing my claim with Allianz. Submitting the paperwork and answering the questions was a little difficult, but my daughter assisted me. I am grateful for the positive outcome, and I hope to take my intended trip in a few months after I completely heal from my surgery. Thanks so much!

I have always used Allianz Global for my flight insurance but this was the first time I had to file a claim. Very easy to fill out the online form and had no troubles getting reimbursed. Will definitely use this company again.

Our trip to Ireland was delayed and we spent a day in Philadelphia. Excellent assistance in a phone call and we filed a claim when we returned. It was paid in less than 2 weeks. We will definitely buy in the future for international travel.

My son got a stomach bug the day before we were supposed to leave on our trip. The trip insurance covered the cost of changing our flights. This is the exact reason we bought the insurance. Life happens, and it’s usually unexpected. Will definitely buy the insurance again in the future.

I felt that filing this trip insurance policy was not worth the time or effort that I put forth, much less the cost of the plan, which seemed reasonably priced. Considering there were delays on the part of the airlines and lack of communication of gate change that caused me to miss my flight, I felt as though I should have been compensated for having to sleep in the airport. It was around 15 hours later before leaving to fly home. The travel insurance paid me 7.00 and some change for the food receipts I could locate, but nothing towards the cost of my flight or inconvenience. I will think twice before arbitrarily paying for trip insurance. I was extremely disappointed with the settlement of my claim. The airport didn’t even offer a pillow or a blanket, and though I asked several times about a room or meal voucher, nothing was provided.

Excellent experience. 1st time I've purchased travel insurance and it turned out to be prophetic. Had family medical emergency. Called Allianz and people I dealt with were informative and understanding. Quick refund with no hassles. Would definitely purchase travel insurance again from Allianz.

Filing a claim with Allianz Global was super easy and fast. The agent assisted me in a friendly and efficient way so that the process didn’t take long at all. I definitely recommend this insurance for travel. I won’t travel without insurance; it’s so worth it!

Due to illness I was unable to make the trip, my Granddaughter helped do the cancellation by phone and computer. I had a Doctors report saying I should not travel. A few days ago I received the reimbursement check from your company.

Claim was settled quickly and with minimal effort on my end. Thank you, we will certainly use Allianz trip insurance for future travel. We have already informed our other 6 friends who were traveling with us at the time regarding our reimbursement experience as well as my sister who was looking into purchasing insurance for an upcoming trip.

I called in a claim. From there, the process to upload the documents was simple and I had a refund with no problems within two weeks. I'm very thankful for this company. I buy travel insurance every time and never used it before.

Have had travel insurance before but never had to use it. Unable to fly on planned trip. Very helpful in sending forms needed to submit claim, and walking me through the process. Response faster than I expected. Very pleased with the service.

Very prompt service. Easy to submit claim. I am very satisfied and would recommend the purchase of travel insurance from Allianz. The process for submitting my claim was simple. First time that I have had to use and am very pleased with the process.

We are extremely happy with the quick, accurate and friendly service we received for claim. Someone in our traveling party got sick at the last minute and we followed the easy process to submit a claim. Would recommend this travel insurance to friends and family!

Got a few emails and calls about 'accepting' agreement for service... which I did do at order for unit service. Delivery went well except I was unaware how pods were unloaded and moved plus need for 'hard surface' to set pod on... But delivery went well.

Very easy to file a claim and attach documentation. Will always get this coverage. Saved us from losing a boatload of money. Wish we had done it for the hotel too. Next time we will get coverage for the whole trip.

I was very happy with Allianz returning my airfare for medical reasons. They returned it in a very reasonable time. I will use them again. I have used them before and they are responsive. You would be smart to request Allianz. I also have annuities with them.

I was unable to make a trip to a conference in TX due some unexpected medical bills that occurred. Their online services were outstanding. I never even had to talk to a real person. Just provided the info needed online. ALLIANZ refunded my airline ticket with no hassle at all. They were very easy to work with and hassle-free.

We had a prompt response to our claim and our reimbursement came in the time we were told it would. We use Allianz every time we travel and have recommended them to family and friends. Thank you for your help resolving our claim.

I have to travel twice a month for work and every once in awhile my schedule will change at a moments notice. Allianz helps with the airlines change fees. The claims process is quick and easy and I receive the reimbursement within a few weeks. Love this service!

I have used Allianz for the past several years and would highly recommend them. The service is exceptional? I filed a flight interruption claim during my last trip. I received a quick response with easy to fill out claim forms. I also received the check in just a few days. Great customer service!

I am quite happy with the Insurance and the claims process by Allianz. My trip was canceled due to a medical issue prior to travel. The claims process was simple and refund of the airfare was prompt. Both are things that are difficult to find in the insurance market today.

Allianz has helped me through 2 canceled flights in which I was injured for both flights. The website service is easy to navigate, but if you need to speak to a customer rep, they tend to send you back to the website. It appears they want everything done electronically, so those who are not computer savvy will have some issues. Once you learn how to navigate their system, you have to scan and upload your documents to their website, and then they send emails letting you know what is happening. It is a lot of work, especially since you are buying insurance to begin with, and then you have to justify why you need to use them. Their system does work, and they helped me out twice when I needed it, so thank you Allianz. I would like to see more verbal communication for those who can't navigate the system, but overall it worked for me.

We got our reimbursement within 2 weeks for our first and second claim. However we had 3 separate claims to file and the first agent we spoke with tried to put all 3 claims together and we found out later by another agent that each claim needed a different claim number. So I would recommend some additional training may be in order.

The customer service was excellent, they were very attentive and helpful it only took one phone call to get my refund. I will recommend them to all my family and friends. Thanks to this insurance I was able to attend my nephew's wedding.

The staff at Allianz has been so professional, easy to work with and helpful when we had to file a claim. It is a great travel insurance company and provided medical reimbursement quickly and with no strings attached. I will use this insurance co. again and will highly recommend it to others.

Allianz was absolutely outstanding about quickly reimbursing me for my airfare when my trip was disrupted for health reasons. Filing a claim online was easy and I received my check within one week. Thank you for making a very difficult and stressful time more manageable.

We bought the insurance hoping we would not need it but one member of our party required a Doctor on the trip. We submitted the documents online for the claim and the process was very easy to follow. We received updates by email and have received the settlement check.

After Scoot Airlines destroyed my suitcase and wouldn't take responsibility for it (even after submitting tons of paperwork and waiting for over a month for their decision), Allianz stepped right in and covered me for a new one. Thanks, you will continue to be my trip insurance provider.