Allianz Global Assistance Reviews

The process worked like it should. I had flight cancellation insurance, and had to have unexpected surgery so was forced to cancel. Though getting all the documentation necessary was a bit elaborate (e.g., doctor's verification, etc.), people with Allianz were very helpful and I received reimbursement in a timely manner.

I am always hesitant to get travel insurance because I figure it would be money wasted and wouldn't actually cover me. This experience has completely changed my mind. Customer service was prompt and covered my expense when I was forced to find alternate means to make an international connection. My claim was processed promptly and was completely hassle-free. I will always use Allianz Global Assistance if at all possible for my future travel insurance coverage and will definitely recommend them to friends. Thank you for the great customer service!

We always purchase travel insurance through Allianz, but have never had to "use" it by making a claim. The process was simple and very user friendly. Allianz promptly reviewed the claim and issued a full refund of the purchase price of our tickets.

Speedy and hassle-free claims experience. This is obviously a first class operation and puts a high priority on customer service. I had a flight delay, which meant a missed connection on an international flight. I booked at an airport hotel, submitted the claim, and had a check in less than a week.

I was beyond pleased at the quickness in the process and resolution of my recent claim. The service absolutely exceeded my expectations and I truly appreciate it. My experience with Allianz has been a very positive one and I would definitely recommend using them to others. Thanks.

I tried to file my claim online and ran into some issues that caused some frustration. It is better to speak with a customer representative who was able to walk me through the process. After submitting a lot of required documentation, when I went to check the status of the claim, the information had not been updated. Once again, after speaking with an agent, the status was correctly articulated. I would've rated the service higher had it not been for too many issues with the website, auto-generated replies to my emails, etc. Thank you the successful resolution of the claim.

My mother-in-law is 93 years old and was planning on traveling to Wisconsin when she had a fall and we had to cancel the trip. Although we were very delayed in processing her paperwork, we were paid for her flight expense in less than a week after the filing was submitted. We were very pleasantly surprised and will buy coverage again from Allianz for all of our family on our next trips. It was worth every penny because it was so easy to file.

My baggage was delayed by 6 days on a flight overseas. I filed a claim with the airline and it reimbursed me for only a portion of my expenses. Allianz reimbursed me for the full amount, without hassling me at all. I am so happy that I have travel insurance with Allianz. Have recommended it to all of my friends.

When traveling to Houston in January 2018 our flight was canceled out of SLC because of weather. I called in to Allianz and talked to Ben and gave him my policy number and he said we were covered for $500 a person and gave me a claim number and to get a motel and meal and submit receipts when we returned home. I got a letter from airline about canceled flight and submitted all to them and I called today and was told we did not have covered for the delay in our travel! Not very happy.

Excellent service. My claim was processed quickly and a check was sent within days. I would recommend this service as a safeguard to any unseen events that nature might put out there. In my case, I was sure glad I bought the policy as my claim took place to due incumbent weather which prevented me from attending my scheduled event.

I was so sorry that I had to cancel my trip due to illness. Allianz made it very easy in going through the steps for me to recoup the monies I had spent. Going through the steps made it very easy for me to submit my claim. I will always take out insurance when I travel. Thanks to Allianz.

Good professional response to unforeseen illness. Response was prompt and courteous and refund was mailed promptly. Definitely would use this service again and was linked to initial purchase and came as part of the package. Response to agent on the phone was professional.

We planned a trip 10/20-10/23. Our Daughter was hospitalized during that time. I Emailed Allianz about starting a claim and they canceled our policy. After several calls, I was finally able to get a new policy and file a claim. We did get paid. It just took lots of follow up and long phone calls-go the runaround.

I was very sick with the flu bug for 2 weeks and had to cancel my family vacation to Costa Rica. Fortunately we had purchased travel insurance through Allianz and were reimbursed. The claim process was simple and I was able to do everything online. I'm a grateful customer.

I couldn't be happier with the response from Allianz to refund my airfare when an accident kept me from my trip. It is easy to use the online forms and the response was very timely. I would definitely use them in the future.

We were delayed in Orlando due to bad weather in Atlanta. The claim I filed was paid quickly and completely. The only reason I didn't give 5 stars is that I was unable to amend my claim online after I initially submitted it. The website needs work in that regard. Customer Service on the phone was friendly and helpful and I was able to submit my additional claim information after working with them.

I had very satisfactory experience dealing with Allianz - online process is more straightforward along with even filing, sending required support documents, than trying to get help from telephone support since they really are not knowledgeable about their own processes. Will I ever insure my journey - 100% every time when I've any doubt or questions about the travel I book well in advance. The telephone support staff really need better knowledge of the product - it paid off for me when I had change of plan due to death in family. Thanks.

Unfortunately we had to cancel our vacation due to health issues. We filed the forms and received a refund in no time! No hassles, no problems! Would definitely recommend to a friend! It was disappointing enough to have to cancel our trip, thank goodness getting our money back was hassle free!

I bought two tickets and a parking pass to see a KC Chiefs football game. It would have been my son's first game to see, live, in their stadium. He is twelve and got the flu, type A, on the Friday before the Saturday game against the LA Chargers. I had to have my doctor tell us we shouldn’t go. It was a HUGE letdown for us both but thanks to the Allianz purchase protection that I purchased when I bought the tickets, we were TOTALLY covered and got ALL of our money back! I would recommend everyone to purchase Allianz protection just in case the unexpected happens. I will ALWAYS, heretofore, purchase Allianz for my ticket purchases. Thanks to Allianz we will be seeing the Chiefs play this next season.

Was skeptical about using service and receiving any type of refund, if any. Online process was super easy, with no aggravating issues. Loved being able to contact via online and email, without having to stop during my work time to call.

My husband and I bought insurance for a trip to Vancouver in February 17, 2017. After buying the ticket, my husband saw our family doctor for shortness of breath and was referred to his heart specialist. After tests results came in May, he was diagnosed with blockages and scheduled for heart procedure on June 8th... He was advised by cardiologist not to travel. We cancelled the ticket and asked for a refund. We got direction to a website and proceed to follow a long process. We filled out forms with provided medical reports from the cardiologist and our family doctor paying additional dollars for each doctor's letter. December 2017, the insurance advised that they determined it was a pre-existing condition. We have concluded that travel insurance which cost $75 plus $70 for doctor fees was of no use for us. Most health issues for seniors are pre-existing and should not be sold unless the air travel goes wrong. Usually that can be covered by the airlines.

We bought concert insurance due to our ages... Fortunately, our health was fine and unfortunately...on the concert date, very bad snow storm hit the area. Didnt realize that weather was covered and we rec'd a refund after making the proper application and it was rather quick.

We were held over in Miami from our return trip as Atlanta had a snow storm which cancelled all flights into Atlanta. Allianz to the rescue as our overnight lodging and meals were covered. The claim process was a breeze and we were extremely pleased with the service provided

The easiest and most fantastic website and customer service I have ever dealt with. I will always use this company to protect my ticket purchases. Don't ever buy another ticket to any event without having this protection. I love this company.

Allianz was swift to respond to my claim. I provided the minimum documentation that I was able to produce as I filed and they used that as sufficient to process. My only complaint is that I was unable to talk to an individual after I filed my claim. I tried several times to reach someone, but was unable to make my way through the phone system as I actually wanted to withdraw my claim since I ended up using my flight. I could not make the logistics work to attend the funeral that prompted the claim, so I carried on with my original plans. Although I received a check, I will not cash it. I have since purchased another policy on my next flight.

Because of a series of delays and errors on the part of our booking agent we missed a large chunk of time on our vacation. The insurance allowed us to be reimbursed for that time lost and gave us the adequate compensation for our vacation time that was somewhat fractioned as a result of the factors out of our hands. It was totally worth it to get the insurance and we will not book a trip without it- moving forward.

I purchased the Allianz trip insurance with my credit card in my name, all correspondence, i.e. doctor's notes, receipts, etc. were all in my name Karen **...NOT Robert **. Yet all notices I received from you were addressed 'Dear Robert', including the reimbursement. Of course, my husband was able to cash the check, so no harm done, right? I just think it's poor business to treat your customers with so little respect as not to know their name . Especially when it's on every form of correspondence you received! It's upsetting and offensive to me as a person and as a woman. It takes me back to the days when I needed a husband's approval before I could get credit. We've come too far to be treated in such a manner.

I always get the insurance, just in case, but this time I actually needed it. Once I provided the necessary documents, payment was made in about 2 days. I will continue to use purchase the insurance. It’s worth it if you need to cancel a costly trip, with no notice.

Due to the weather of my dad, I had to change my flight, which led to additional costs. My policy provided reimbursement for the additional fare and was paid quickly. I would highly recommend purchase through Allianz, as it provides peace of mind.

I was totally pleased with Allianz. I suddenly became ill a couple days before an event (for which I purchased insurance) and was able to see my doctor to get a diagnosis. I submitted my forms and Allianz communicated with me during the processing. I received a full refund. Thank you Allianz!

Having an unexpected health issue cancel my trip, I was expecting the process of dealing with an insurance company to be long and tedious. I certainly was not expecting a quick, easy and efficient process of submitting my claim and receiving my money back. Allianz undoubtedly blew me away with their customer service and time in which it took to process my claim and send me a cheque. I was quite impressed and would most definitely use Allianz again as well as recommend them to friends and family. Thank you for the painless experience!

The process was easy. Filing the claim and adding supporting documents was easy. When I had a question I was able to call the support number and I got the answer I needed. My reimbursement was within days off the event. I have nothing but positive to report.

I would recommend this insurance to anyone buying event tickets. We ended up not being able to make it to the game and we got our money back. It was worth it! They were quick, too. The online policy submission was easy to use. I will be insuring my future tickets!

I was skeptical about ticket insurance, you always hear about "the fine print". I was very happy I took out insurance on event tickets for a recent Nashville trip. As luck would have it a few friends got sick and could not make the trip. The experience was fantastic. Allianz was extremely helpful in walking me through the claim process and a full refund was received. I definitely recommend using this service!!!

Expedient, no hassle. Had a travel insurance through Travelocity, it was not honored because it was less than a 24 hour interruption. We stayed at Dallas overnight due to bad weather. I am going to use this insurance in future with confidence that it won't let me down.

My bag was delayed en route to my honeymoon in Hawaii - the airlines were completely unresponsive about me purchasing essentials for the more than 24 hours I was without my bag, but having Allianz was a lifesaver! I was reimbursed for everything - now I wouldn't travel without it!

My wife became ill during our trip and was admitted to a hospital. We had to cancel the final leg of our trip. I submitted the requested documentation, and we were paid the entire cost of our tickets within 15 days. We will probably purchase a travel insurance policy whenever we travel.

The payment was prompt and complete. I was surprised! Often these things don’t work out like you think they will. I was afraid I wouldn’t get full reimbursement for having to stay overnight at the Detroit airport and having something to eat. Thank you very much.

I am having a very bad experience with Allianz. In November, I traveled on Caribbean Airlines under Allianz's insurance policy which covered lost/damaged bags. My bag was damaged (handles ripped off etc). Caribbean Airlines refused to take responsibility and told me that I had to file my claim with Allianz insurance. After doing so, and submitting the repair bill from Louis Vuitton, I am being asked for claim forms from Caribbean Airlines who did not give me the paperwork. I am also asked to produce a receipt for the bag purchase. This is absurd to say the least. I have moved several times and no longer have that receipt. Who keeps receipts of the sort after purchasing luggage? This is a classic case for the Attorney General's office to get involve in this scam that is being perpetrated by Allianz travel insurance.

I was very pleased with your service and will purchase travel insurance on all my vacations. Great company and quick service. This was my first trip insurance and it was well worth it. I was glad to get my claim reviewed and paid with no extra fees.

I am so pleased that I enrolled in the cruise trip insurance from Allianz. I filed a claim and prompt remittance was sent to me. I conversed with them on the phone and found their representative to be most courteous.

I couldn't be more impressed with this travel insurance. Although I always insure our trips, this is the first time we used Allianz. It was so easy to file the claim - all done online. The response was quick and I received a check for the full amount of my claim within a few weeks.

I cancelled a flight and cruise for personal reasons. There was a lot of paperwork and some delays. I was concerned due to some online reviews. However, was pleased to get the refund I expected on both the flight and the cruise. I understand the paperwork is a necessity. A little patience and a little follow up will be rewarded in the end. They have given me new faith in travel insurance.

When I called I was tired and panicked. My flight was cancelled, and I needed a hotel. The rep calmed me down and found one fairly nearby. Before I could get there, I found a flight at another airport. I took a $90 cab to get that flight. It was easy to file the claim. I was promptly reimbursed for the cab and the meal I had while waiting. Great experience as far as insurance processing.

I wouldn't buy this insurance next time. My flight was delayed 24 hours due to the power outage. “Unfortunately, the trip interruption benefit of the policy covers only if the common carrier has a complete cessation of services for 24 hours or more due to severe weather or natural disaster.”

I have never purchased flight insurance before this trip. I am so glad I did! My wife, son, and I were unable to fly due to illness. Allianz was more than willing to help us out and reimbursed up for our plane tickets in a timely manner.

I have been purchasing individual trip insurance from Allianz for the past year or so and after this latest experience from the bomb cyclone snowstorm that hit the US, encourage everyone to purchase Allianz trip insurance. I was worried that Allianz was going to nickel and dime and be unreasonable with my claim, and that was added stress to what was already a frightening experience because there were no hotel vacancies on Provinciales.

I was affected by the bomb cyclone travel delays in early Jan 2018. Fortunately my annual travel insurance covered weather issues. I called the hotline to understand what I should do to make a claim. Using the website to file a claim and related documents was easy and responsive. I got approved and had my check mailed to me in 2 weeks.

Thank you for your kindness. Thank you for the site friendly forms. Thank you for ease paperwork. Thank you for ease of process information updates. Thank you for prompt process. Each step appreciated. Life is full of uncertainties. I am grateful for your company. How they treat customers!!! Kindness is never wasted. People do matter...

Very friendly customer service, very painterly and clearly to help me to solve my problem. And so efficiently to end my case in 10 business days. I will strongly recommend everyone should have a trip insurance plan from Allianz. Pleasant and safety trip is good but unforeseen incidents might occur, with a travel insurance from Allianz, Allianz will take care of you.

I got caught up in storm related flight delays in Early January. Needed to rebook my flight and add another night in Vegas. JetBlue had cancelled 800 flights the day of my scheduled flight. When rebooking the following day I opted for extra room seating as I wouldn't be able to sit with my girlfriend. I was very pleased to receive a check from Allianz within 2 weeks of my return for my entire claim. Thanks.

The filing process is cumbersome and I found it to be quite confusing. I logged onto the website and attempted to file a claim. I had multiple losses so it was confusing to understand what receipts or documentation they needed for the claim and if you upload for one category, did it get counted for the other categories. Ultimately, I had to upload duplicate documents to get them to process my claim... and it finally was approved. Lastly, they should have an automatic amount approved for meals because who keeps those receipts??

Delayed Luggage. Customer service explained what I needed to do to file a claim. I filed online and was immediately notified how long it would take to review. Sooner than they said I was notified that they would be sending me a check. Excellent and fast service.

I had an excellent experience with Allianz Global. Phone representatives were cordial and helpful; the claim process was easy; and I was informed during the process how my claim was progressing. My check arrived very quickly. The whole claim process was efficient. Well done!

I was genuinely surprised by the ease and speed with which my claims were processed. Granted, I only submitted a few small claims (mainly food expenses due to an excruciatingly long delay) but it was still pretty impressive. The website and online submission process was very easy and intuitive.

Due to an accident and with the recommendation of our doctor, we cancelled our travel plans. The process of getting a refund was relatively easy and was completed online. The information requested, for proof of validity, was reasonable and was completed online/via email. I will recommend Allianz to my friends and family. Thank you.

All representatives were will informed and helped me with all my questions. Requested forms were submitted as per your request. They were promptly review and deemed sufficient for a refund which I did receive!! I would highly recommend your services to anyone that asked me.

I had a flight postponed due to unforeseeable circumstances. I hadn't had to use the flight insurance before, and figured it was going to be a hassle. I was wrong, the insurance covered the rebooking charges and was a painless experience. I totally recommend it... Thank you Allianz!

We acknowledge receipt of our settlement checks (4) for which we thank you. We are very satisfied with the settlement of our file. We thank you very much for the rapid process of our claim. We usually do not take insurance plan for train transportation and we are glad we did it this time. Best regards!

I'm not sure what I'm going to write about Allianz Global Assistance USA. So far, it seems to me I'm completely satisfied with the offers and services, easy to buy, to file, and to receive a reply... I hope to have Allianz Global Assistance USA for my next trip. Thanks.

I had a small travel insurance claim due to inclement weather that shut down most of the airport resulting in a delay of more than 12 hours. I was happy with the result, as I imagine most people are if their claim is approved. My only feedback is that after you submit the required documents online, there is no confirmation email or anything that shows the documents are received. This caused some confusion after I uploaded the documents online then went back on a few days later to check but it was not clear if more information was needed from me, or if what I had provided was sufficient. I ended up loading a document for each doc type, even when there wasn’t one, such as a police report (for that I uploaded a doc that said “none). Overall I was happy with the process, and my claim was paid timely after it was approved, but improvement in the online process would be nice.

I sincerely appreciate the ease of filing a claim. Although it was a little difficult to know all the documents needed for the claim via the website, I was able to make a phone call and get everything cleared up.

I would recommend this company to a friend. They were very helpful when I had to file a claim. They e-mailed my forms. I could call back if I needed help to complete my claim. They kept me informed about my claim. I will buy my trip insurance from them the next time I fly.

I purchased the insurance for a Boston trip flight that my son and wife were taking to audition for colleges. A winter storm came through and the airlines cancelled the flight and the college cancelled the appointment based on the forecast. I got my flight and hotel money returned fairly easily after getting advice from customer service on the procedure. This was a real life saver! Will definitely purchase again for future travel!

We had a medical issue where one of us couldn't travel and Allianz Global honored our coverage and refunded our ticket. Thanks! They did it within two weeks of submitting our claim and without question. This is the was external insurance is supposed to work. Thank you!

All of my communication with Allianz Global Assistance has been 100% positive. Every person I have spoken to has been very helpful, whether it was for obtaining insurance for a trip or for the claim I had to file for trip cancellation. After I had filled out the claim and sent the proper documents I was reimbursed for the trip within ten days. Yes, I do recommend and feel confident with Allianz and will continue to use this company.

I do not normally buy insurance since my favorite airline is so reliable and helpful. I was flying a different carrier this time so I decided to purchase the insurance when purchasing the tickets. I am so thankful I did. This carrier ended up bumping my son and I off the flight home. It was an international flight which resulted in over a 29 hour delay to our trip before a flight home was arranged. Since they mixed up our bags and some flew ahead of us I had to buy some fresh items. I didn't even think of my insurance at the time, but remembered it when we came home. I contacted Allianz and was pleasantly surprised that my additional expenses during those 30 hours would be covered. The online claim system made it easy to submit the documentation.

Who would think it was actually an easy and enjoyable experience to file my claim and receive my payment? Why can't all insurance experiences be this easy? The process was actually customer oriented, well designed and painless. I was very impressed.

Because of the fires in Southern California, we had to curtail our vacation and return home 5 days early, at an additional cost of almost 1000 for me and my husband. I applied for my travel protection benefits on my policy on Jan 4, and on Jan 17 I already received the money that I spent extra. The proof was straightforward (the modified itinerary, with the attached costs), but what impressed me was that although we had separate policies (for me and my husband), they handled the claim for him as well, based on my request in the commentary to my claim (of course, I provided the number, etc), but I did not have to start a new claim.

Thank you Allianz for making the best of my storm layover in Charlotte, NC pleasant. I was traveling from Frankfurt to Burlington, Vermont via Charlotte when the Grayson Storm delayed all flights north. I was able to rent a car and pay my North Carolina a visit and reacclimate to east coast time. I got my rental car reimbursed and flew north two days later. I will buy insurance every time. You just don't know when you will need it.

Reimbursement was fast and easy. After weather related flight delays added hotel and rental car expenses, I was pleased with ease of website for reimbursement. I will add travel insurance for all of my future flights, especially for winter travel.

I have had to use my travel insurance twice. Once for a snow storm and once for not being able to travel To my destination cause I got pregnant. Both times they were quick to reply and total time before I got my reimbursement was 2 week.

My wife got the flu And we could not go to the Sheridan in Washington DC on vacation. They refunded our hotel fees and taxes with very little effort. Just filled out a form online. Received a check in less than 10 days.

Allianz was worth it. Quick and easy process. Submitted my request online. I then was able to upload pictures. I submitted it via email. I then received an interim reply from them. They advised me it was being reviewed. I then received a check in the mail. Approximately a total of 3 weeks. Great job.

Company was very professional. Was not able to make it to our intended destination due to fallen trees blocking roadways, snow and ice causing multiple accidents it was a Monster East Coast Storm; Will use again in the future, glad I had travel insurance.

I often purchase travel insurance when flying, particularly in the winter. A recent trip was the first time I have ever filed a claim, after getting stuck overnight during a layover due to an east coast storm. This resulted in a night in a hotel and airport transportation expense. The process for filing the claim was straightforward - I submitted receipts and other documentation online, and Allianz reviewed and paid the claim. No problems were encountered.

Our travel plans got canceled. But this time I did something unusual I bought Allianz Global Insurance. Did not knew how it was going to work but as soon as I knew about the training cancellation, I went to the Allianz email received after purchasing the insurance and filled out a claim, uploaded the documents required and within few days they indicated me that a refund was approved and without any nuisance I received it. Excellent online service! This is one of my best experiences with an insurance company!

I recently took at trip from Chicago to Dublin. My luggage didn't arrive with me. I had to purchase the essentials and Allianz made it quick and easy to file a claim. I have to say that I'm very impressed by how efficient Allianz was at notifying me of the status of my claim and also spending the compensation quickly. I recommend Allianz to anyone traveling!!

Appreciate the quick claim service. I live overseas, so ability to upload and process claim online is most helpful. It's comforting to have this insurance on an expensive cruise. Very cost effective and well worth it for travel problems out of our control. Thanks!

I had a great first time experience with Allianz. The representative walked me thru the online process step by step. He was patient and very understanding of my situation. Plus I got reimbursed in full. Will use Allianz again for insurance on my trip.

We needed to cancel our trip because our sons suffered a fracture on his nose and needed to go under anesthesia to fix it. The claim process was simple and smooth and we were reimbursed 100% and very quickly. I won't travel ever again without purchasing from Allianz.

The flights for me and my wife were insured with Allianz. When I was not able to travel due to illness I had to cancel the tickets. I filed a claim, included a doctor's note and within a very reasonable time I was reimbursed the ticket expenses. Thank you.

My wife required surgery for a kidney stone while we were traveling in Thailand. We contacted Allianz and they paid for everything. The only minor hiccup was due to the time zone difference: Allianz' medical personnel (who needed to approve everything) did not work during Thai daylight hours; the hospital's finance personnel did not work during US daylight hours.

The online Allainz claim process was easy and accessible from my smart phone. On the day of my flight cancellation, I immediately went to work filing the claim on my phone. I was able to take screenshots from my confirmation emails and upload them into my claim. It was remarkably simple. That finished up the documentation requirements. A confirmation email on claim initiation and submission came back. The claim was processed and the check arrived in the mail within two weeks. Done! Easy interface and speedy!

We don't normally buy travel insurance, but we did this time because of where we were going - and it was reasonable. Well, we had a weather delay returning home, which caused us to miss a return flight, and it was two days before we could get another. After reading the "fine print" of the policy, I felt there were all kinds of holes that would prevent us being reimbursed. But, I was pleasantly surprised when Allianz paid our claim and did so promptly! No hassle!

Purchased travel protection for airfare for the winter holidays; traveled with my wife and two toddler children to see family in Alaska. And 3 hours prior to my first return flight, received notice that last flight was already cancelled. Called airline on number provided to reschedule and got call back while boarding first flight. Had to return home for military service, and tried multiple times to reschedule. Earliest airline could get me home was 48 hours later.

I am a returning customer and for a reason - Allianz has always provided a great service at a very reasonable price. Processes are straightforward and easy to follow and the company does not attempt to just push back when an event that is covered by the policy occurs.

Our travel agent highly recommended we purchase the insurance. And, we are so happy we did. Just a week before the trip, my wife fell and damage her shoulder so much so that she had to have surgery. Had we not bought the insurance, we would have been out of pocket the cost of our trip. Now we can look forward to scheduling another trip instead of the money just being gone.

Hawaiian sent all the info to Allianz and they emailed that I did not need to send anything else and a refund was on its way! Sure was helpful after all we went through with the stroke.

I will never travel anywhere again without having Allianz Global Assistance. One never knows when life can turn on a dime whether by health or nature, it's good to know that this company cares. It's well worth the value I paid for the policy.

The application process was straightforward and done completely on-line. Feedback was completely by email, timely and informative. The claim was processed and accepted with reasonable documentation that would be expected for any such claim.

Great customer service over the phone and speedy reimbursement after filing claims. 5-stars every time! I wish other brands, like airlines, could learn from Allianz. I've been recommending Allianz annual travel insurance to friends who are frequent flyers as well.

We had a 10 day cruise scheduled and had to cancel because all flights were cancelled from our home to the port city because of bad weather. We contacted this insurer and they responded quickly with requests for info and documentation. Insurer was very professional and prompt. They refunded all cruise costs and both flights to and from port. I was extremely impressed and I will use them again and highly recommend them to all travelers.

I obtained tickets on American Airlines using frequent flyer miles, I purchased trip cancellation insurance. I had to cancel; the person I was hoping to visit was dying of stage 4 kidney cancer. He died a few days after I made my reservation. I found it insensitive and macabre I was asked to provide a death certificate or obituary.

I recently needed to cancel a planned business trip. During my phone calls to Allianz, I found the customer service representatives very helpful and informative. I also found the website easy to use while filing my claim. I will use Allianz again for future travel insurance.

Compared to a major competitor we used recently, Allianz has been amazingly fast in processing our claim. The competition, after over 3 months, still has yet to actually write the check - I was floored by how prompt Allianz was in settling our claim. I have already used them again for a future trip.

Allianz was extremely helpful and responsive when I had to submit a claim for recent travel insured by them. My flight was significantly delayed due to a mechanical issue and I had an unplanned layover in Chicago. Allianz refunded the cost of my hotel invoice.

I was very satisfied with the agent that took my call and the information given. I was also satisfied with how he tried to help and the quick response. I am still waiting to collect my check but it seems to have been mailed out.

I submitted an application by US mail for a change fee from the airlines for changing my flight for medical reasons. I received a check in a very timely manner for my out of pocket expense. I did include all the documentation needed.

We got reimbursement for the flight change due to military order, whole process was easy, simple and clear. It took only couple of days for whole process. Call center representatives were kind as well. I will definitely purchase again! Worth buying it.

We had to make last minute changes due to illness. I was thankful that I had taken out travel insurance. Customer service was very good and quick. I was totally satisfied with how promptly my claim was handled. I would recommend travel insurance to my friends.

After a very frustrating travel delay, I was delighted that Allianz made the claim process straightforward, transparent, easy and quick. The app is very helpful and I appreciate the clear communication. Thanks Allianz Global Assistance for living up to your name!

We were unable to begin our trip due to illness and had to cancel our flight. After notifying Allianz, they recommended we alert the airline, which we did, so we would not be considered a no show. We were told to download documents to process the claim and also seek medical consultation. After returning the claim forms, we received a check to cover the cost of the flight. Unfortunately, the check was damaged in the mail and had to be reprocessed. I was assured that it would be deposited into my account. I do not have confirmation of that at this time. Mostly, things went smoothly.

Thank you for your service I was very pleased with the outcome of my claim. The claim was handled very professionally and I would recommend Allianz to my family and friends. I received a refund for delay in Amtrak train schedule from Atlanta to New Orleans.

Loading my documents and filing the claim was relatively easy. But once I received notice that my claim was approved and my payment was processed I was unable to find out how much I was getting back (payment details status was never updated). A bit frustrating. I called customer service and they were unable to tell me initially, but with a little patience I was able to get the amount out of them.

We purchased insurance from Allianz two days prior to departure. It was super easy and fast! We bought it for the peace of mind, but it happened that while on vacation I got sick, went to the doctor and upon arrival filed a claim. On computer. Received reimbursement within a week. I recommend Allianz highly, Great no nonsense company! 5 Stars!

I got the flu on a cruise, collapsed and had to be rehydrated. Allianz paid my entire bill promptly and without giving me a hassle. I will never leave home without an Allianz policy as you never know what will happen on these trips.

Very easy to deal with and got reimbursements quickly for change of flights due to winter storm Grayson. Had to change flights a few times and called to let them know of the changes. Very courteous and helpful. Not the first time I have used Allianz. Will use them again.

I have used Allianz Global for many years. Their service is reliable with reasonable rates. The online function makes claims easy and they are quick to respond. I wholeheartedly recommend Allianz Global, especially their annual plan to my traveling companions.

Due to a serious health issue with my husband, we needed to cancel our travel plans. First of all, I am completely satisfied & impressed with the way Delta airlines handled a major portion of the refund even though I had non-refundable tickets. Allianz promptly paid me the balance. The online claims procedure was easy to do. Thank you.

I had some technical difficulties filing the claim online but contacted Customer Service and the agent was very helpful in getting the claim initiated. The online process guided me thru the steps and the supporting documentation needed. The review process took a few weeks but I was pleased that my claim was approved and I was able to recover my loss.

Had our event dates change, so I was able to claim easily and the process worked great. The process works seamlessly and doesn't take a lot of time to upload your documentation. I will continue to purchase trip insurance in the future, because it give you confidence to travel.

I had to change my return trip because of circumstances outside of my control. The claim process was easy and efficient to complete online. I am very satisfied with the whole procedure from start to finish and I would recommend Allianz to anyone with upcoming travel plans.

I am grateful that I purchased trip insurance. I had to cancel my trip due to family illness. I was treated fairly and after the review of my request received compensation. I most certainly would recommend to others purchasing insurance.

This was a terrible experience! We purchased this insurance in case something happened! My mother got sick, I sent a doctor's note and for some reason Allianz will not pay. I think this insurance is nothing but a ripoff!!

My first time buying flight insurance not thinking I would need it. Well My husband went for an MRI, then an echocardiogram and from there he ended up being admitted to the hospital. It all just happened so fast. I was able to cancel my flight in time and gave me plenty of time to get documents signed by my husband's physician and submit by email. Easy process. Thank you!

Had to cancel my trip due to an upcoming medical issue. Luckily I purchased trip protection. Allianz was very 'user friendly' to submit my claim. Good communication, and quick response getting my refund. Such a relief to know I was covered!

This is the first time I've ever had to submit a claim. Your company made the process easy and the assistance I received by phone was very helpful as well. The check arrived in a timely manner, which was greatly appreciated.

My airline cancelled my flight due to weather conditions. Allianz has been wonderful. They paid my hotel, additional car and food. Very smooth transaction. We would never abuse our contract and stayed and ate as we normally would. I would highly recommend Allianz to everyone. We were reimbursed within two weeks. I will never travel without insurance- Allianz for sure!

My son and I had a trip planned and he had an unfortunate complication from a small surgical procedure requiring frequent doctor visits and follow ups. One such follow up occurred during our trip. Allianz Global Assistance USA was so understanding of our issue and paid for us to change the flight departure date for my son. Amazingly easy and to work with. Claim forms are easy to complete and claims are paid lightning fast. Thanks Allianz Global Assistance USA!! I won't travel without you ever again.

I had very limited experience with this company, but recently I submitted two claims for 2 different segments of a trip to Europe, and Allianz was responsive, timely and accurate. This was my first time purchasing travel insurance and I am very glad I did! Thanks!

We had taken out travel insurance and as luck would have it we did have a medical issue. I submitted a claim along with the proper forms needed and within two weeks my claim was approved and we received the claim check shortly thereafter. I would highly recommend Allianz for any type of insurance needed.

Everyone was very helpful when we called regarding our trip to Savannah that was cancelled due to a winter storm. We received a check reimbursing us for our non-refundable accommodations money within two weeks. The process for making a claim was also much easier than I was anticipating.

Very pleased with both service and ease of Claim process. Worked exactly as proposed. Pricing was reasonable when compared to other coverages I reviewed. My travel agent was able to enroll my wife and I efficiently as well. I heartily recommend.

So they did cover my claim but also sent an email and letter saying it was denied without giving a reason and explaining how to start arbitration proceedings. Was confusing, b/c then a few days later a check arrived. Would recommend giving a reason if claim is denied. Also found the site to enter claim confusing. I think I entered the claim amount twice, maybe that was why it was denied? But I did receive a reimbursement. Anyway, happy I got the check, but the process was confusing and at first I was annoyed b/c on the phone the rep said it should be covered and then the initial communications I received said it was denied without explaining why.

I planned a trip to visit my military spouse about two months in advance. About a month out my wife received orders at the last minute that would take her out of the area during the time I had intended to visit. The process to file a claim was very easy and it walks you through step by step. After my submission It took about a week and a half and I received a full refund of my expenses directly deposited into my bank account. I would definitely recommend purchasing this insurance if there is any chance you may have to cancel your trip.

My husband and I were so excited to travel to Italy for our honeymoon in late December, 2017. When we booked our trip, we made the decision to pay for travel insurance through Allianz. Little did we know at the time, that we would actually need to use it. When we boarded our flight from the United States to Rome, we could immediately tell we were sealed in a metal, germ-infested tube with sick people. Due to the fact that I am pregnant, and apparently your immune system does not operate at the highest capacity when you’re pregnant, I could already tell that I was starting to get sick by the time we landed in Rome.

I have been traveling extensively these past 3 years but up until this trip, which had to be delayed for a day because of hazardous weather, I had never had to file a Travel Insurance Claim. In this case it was for cost difference of the train fare for the day after the storm had passed. I was surprised at how easy it was to file a Claim and how quickly the Claim was processed. It certainly lessened the disappointed of having had to cut our trip a day short.

I submitted my claim for travel interruption and had no issues with the handling of the claim which was resolved in a timely and professional manner. I will definitely purchase travel insurance for my next travel plans. The online method of filing was easy to understand and I had no issues navigating the website. Call center personnel provided me with updated status of my claim and I could also do so using the mobile app.

The claims process was quick and painless. Customer service told me everything that was required to move the claim through the system. The automated system kept me informed about the claim status. Terrific experience.

The company has a very efficient filing process with many options. There is mail, phone and online. We filed our claim online and the turnaround was quick. Received a check within 2 weeks of claim. We were very pleased with the company and feel confident to buy insurance plans from the company for our future trips.

It was necessary to cancel our trip due to medical problems. Filing a claim was simple - I just followed the online instructions. The claim was reviewed within the stated time, and payment was made. it was very easy to work with Allianz.

Service was efficient and detailed. Correspondence from Allianz in a timely fashion. Claim was processed quickly with receipt of funds. Hours of service helpful and convenient. Email communication helpful also. Rates are comparable also. I will recommend Allianz to friends and other travelers after this experience.

My family and I have been using Allianz for our travel insurance needs for years. However, this year was the first time I had to submit a claim due to delay. Not only did they inform me of my options, they were prompt in issuing a refund. We always hope nothing happens when traveling but in the event it does and assuming you meet the criteria, Allianz will issue a refund. Allianz, never travel without it.

I highly recommend this insurance policy. We were stuck in Florida due to a hospital stay. I filed a claim with Allianz Insurance. Filling out the claims forms online were easy to do and I received my check for my claim quickly. I highly recommend taking out Allianz Insurance.

Hotel, dinner and extra night car parking paid in full with no questions and great service with rep at time of delay. I was kept informed of claim process by email from receipt to check. They were worth the expense to insure problems like I encountered.

Submitting our claim with Allianz Global Assistance was a very easy online process. We were very surprised that it was reviewed in less than 10 business days and resolved to our fullest satisfaction. We only can recommend Allianz Global Assistance's services. Thank you again!

Our international flight was cancelled due to a winter storm. Luckily we bought trip insurance for this flight, something we don't do all the time. After scrambling to buy a new one way flight to get out of town I submitted that flight expense to Allianz for review, but didn't expect to get all, if any, back. However, two weeks later I got an email saying the full expense will be reimbursed. No questions asked, no hassle. We received a check in the mail a few days later! I will buy trip insurance for any major flight moving forward!

I was pleased with the assistance I received once I had to file for a refund on airline tickets due to trip being cancelled. The process took the time stated and I was kept informed on its progress. I would recommend Allianz due to the service I received.

I had two separate policies with Allianz. Due to foot surgery, I had to cancel two trips. Allianz was so easy to deal with; not a lot of paperwork to submit, quick responses to my questions and courteous Customer Services reps. I highly recommend Allianz and will always book my travel insurance with them.

I had to use my insurance because my flight delayed for the storm in New York. The person I spoke with at the phone was really helpful and calm and explained how to proceed really well. Once I started the claim, it took very little for my documents to be revised. And once accepted the check arrived in 2 day. Great experience and great service. Way faster than what I expected.

I was not encouraged by the phone tech support that I received when I called in, at first. However, I submitted my claim and support documentation through the website and all went well. I received payment on my claim quickly and without hassle. Very Happy!

Open a claim online. Was able to upload all supporting documents, very easy process. I called the 1800 number, just to make sure my files uploaded successfully, a very courteous representative confirmed that in a moment. After about 10 business days I have received my checks!

Allianz sent me refund promptly with no questions as to reason trip had to be cancelled. We cancelled trip to our son’s blouse in Connecticut due to bad weather, his new job & moving from rental house to in-laws until new house closed on & remodeling.

I purchased trip insurance through Allianz as my sister was very ill. She ended up going into hospice treatment and I was forced to cancel my trip. Making my claim for reimbursement was very easy and the requirements were easy to understand an follow. I received my check promptly!

Approval took about a week and had the check 4 days later. Very easy to file a claim online and upload needed documents. This was money well spent and would recommend to anyone for peace of mind for extra assurance that if something unexpected happens.

Stay away! This company has absolutely terrible business practices. The Point-of-Sale verbiage asks if you'd like to cover your travel investment, but it does not, when you make the selection, enumerate the very narrow reasons why your trip might be covered. We bought the insurance and then had to change our travel plans for reasons beyond our control. I filed a claim and was rejected because it was not one of the "named perils" of the policy. When I argued that it did fall within one of the reasons that they list, they directed me to subpoint 4 on page 14 which excludes my reason. How was I to know, when I checked the box for insurance while buying my airfare, that subpoint 4 on page 14 existed? This is shady business practices. Don't waste your time. If they can at all avoid it, they won't help. They didn't bother to help me.

Our departure and arrival were delayed over 48 hours, so the airline canceled, then refunded our airline tickets. No problem. We had purchased non-refundable theater tickets for shows at our destination before we left. I submitted those to Allianz, but reimbursement for the theater tickets was initially denied. The agent on the phone told me I did not insure the theater tickets, so they were not eligible. When I asked her about “prepaid expenses” under “Trip interruption coverage” on page 8, section 2: What this policy includes, she told me that the theater tickets did not qualify. When I asked her for an example of a prepaid expense that would qualify, she had no answer. I finally was reimbursed after I e-mailed a dispute, for which I was very grateful. But the customer service from the very rude agent was well below any acceptable standard. I will most likely buy the insurance again, but if needed, I will not waste my time trying to speak with an agent.

I bought a ticket for a friend. I charged it as well as the Flight Insurance on my AMEX card. The trip was cancelled as the result of a medical emergency. I filed a claim and included my AMEX Bill, a copy of thee itinerary and a Physician's form as required. I spoke to 2 customer service reps. Very poor command of English. The second one had to consult with someone else every time I asked a question. The claimed that they couldn't reimburse me because they are required by law to only reimburse the passenger. What a crock!

They were very helpful from the beginning. I never expected to file a claim and due to being deployed for 3 hurricanes, I missed my conference in Vegas. They guided me to the website where I completed my claim info. They reviewed and paid in timely fashion. No f/u calls were needed. Very professional and efficient. I would use them again and highly recommend them.

We were supposed to go to Chicago the day after Christmas and my daughter got a horrible stomach flu. She went to the doctor to verify and we were able to get our money back for a vacation that we could not go on. It was worth the extra money to have the travel insurance.

We recently had air reservations to spend Christmas with our children/grands (1st time in 5 years) but I came down with Shingles the first of December! Not only painful, heartbreaking, and disappointing, but we immediately thought we would be out the airfare for both of us. I contacted Allianz immediately and filed a claim for reimbursement. Allianz was prompt in contacting us with a request for the needed information and away we went. They kept us informed of the ongoing process and within 3-4 weeks our claim had been approved and reimbursement made. The whole process was certainly faster and less painful than the case of Shingles... which is on-going. Thank you Allianz.

During the Christmas holidays we learned that our daughter's plane travel needed to be changed because of a medical need. Allianz handled efficiently and quickly notwithstanding the upcoming holidays. We greatly appreciate the professional and no hassle process.

I filed my claim online and sent a picture of my receipt for the documentation. The process was extremely easy and fast. I got a response the next business day, and within one week the claim was approved and a check was mailed. I really had no idea what to expect since I’ve only been purchasing the insurance for trips in the last couple years and had never had a claim. I was pleasantly surprised at the great service.

Courteous phone service with ease of reaching a representative. Great coverage with prompt service, easy and efficient claims process. I appreciate the options available and the fact that there are multiple plan options. I have recommended Allianz to friends and colleagues. Thank you.

Allianz was fantastic. My baggage was delayed for four days on my way to India from San Francisco. Jet Airways would not answer when I asked for some kind of compensation but Allianz made the claim process super easy and settled my claim quickly. I couldn’t be more satisfied.

I bought a travel policy with Allianz after a friend had an extremely favorable experience with this company after she had a serious accident. My own experience was the same. While traveling in Bali I had a very bad slip and fall. Allianz covered it all. Then I was impacted by the Volcano... Allianz covered it all. I'm a very happy with my experience, easy and great customer service with zero fuss.

I was recently required to cancel a trip due to an illness that prevented me from flying. Allianz processed my claim quickly and without issue. I would recommend everyone to acquire trip insurance with this company for peace of mind.

Claim was settled quickly and fairly. Website advising needed documentation was a little confusing, but the customer service staff was able to give accurate information that was helpful. The website was helpful in showing the status of the pending claim. Very pleased with the experience.

I had a problem with a delayed flight to Europe, which caused me to lost a night in a prepaid residence, and forced me to find a hotel late in the night. I filed my claim and the response was expedite and satisfactory.

I was forced to cancel a prepaid reservation for a trip due to an emergency condition in my house. I submitted a claim which was handled quickly with a minimum of paperwork. It was well worth the cost of my policy. I would never think of going on another trip without having a policy from Allianz.

On a recent trip from DFW to LAX, my wife became ill and required special medical treatment. We were concerned about her ability to make the return flight home in the cramped and crowded economy section where we had reservations. Our son volunteered his airline miles to purchase first class tickets home for us. This would ease the travel burden for my wife and place her much closer to the restroom, if needed. We canceled our origin return reservations and when we arrived home filed a claim with Allianz for that portion of our trip. Allianz responded quickly to our request and settled our claim within a week after we filed it. No hassle, no fret, just efficient and positive service. We couldn't ask for better treatment.

So glad I purchased insurance for my flights. A family member had an unexpected illness and was put on comfort measures only. Online process was smooth and customer service was helpful with questions. Refund check came as expected. Having the insurance gave me peace of mind during a very difficult time.

This was my first time filing a travel insurance claim (a family member became ill and couldn't travel). Allianz and Delta Airlines were both very professional and prompt when I filed the forms. The check arrived within the timeline. Thanks for your great service, and I will purchase insurance again and recommend to family and friends.

My family and I scheduled a trip and at the last minute my daughter became very ill. I canceled the trip and contacted Allianz about my insurance and they were so polite and kind. They walked me through the steps and emailed me the forms I needed. Within about 10 days I had a check in the mailbox, reimbursing me for the airline tickets I bought. So easy to do business with and stood behind what they said they would do.

I had recently purchased tickets to an event as a Christmas gift for my stepfather, and purchased ticket insurance in case something came up and he was unable to go, the DAY OF the event he was unable to make the event due to being sick, he refused to go to the doctors as it was only the flu and there was nothing they could really do for him anyways. (And I was unaware he HAD to go in order to get my money back, as they don’t state this during ticket purchasing, unless you look under ALL of the FAQs which took me quite awhile to get to.)

I recently had to file a claim with Allianz and I couldn't be happier. Prompt payment and easy filing make me a happy customer. I don't travel without being covered by Allianz any longer. Always professional, it's nice to have confidence!

They did what they said they would do. It was easy to go online to make my claim and got my refund back within 10 business day... I would recommend them for all insurance needs for your trip... Thank you!!!

We had expenses due to a trip interruption during our Disney Cruise during Hurricane Irma. Allianz was fantastic handling the claim. Process was very clear as to what was needed in way of receipts and paperwork. They were extremely prompt in processing the claim. Couldn't be happier with our experience.

On my recent trip to Ireland my travel companion and I faced some major delays that were frustrating to us. The airlines took care of us and made up our day we missed, however, we had to make arrangements in order to make the flight out which required us to book a hotel near the airport the night before since it was on a Sunday. Allianz Global Assistance reimbursed us for the unexpected expense for that night. Very pleased with their service.

In October, 2016, my wife and were in New York vacationing. The next leg of our trip involved flying to West Virginia to visit my aunt for four days before flying home to BC. A day or two before our flight to WV, my aunt called to tell us to abort the visit due to the arrival of Hurricane Andrew that weekend. She said that residents of her area were being warned of impending strong winds, flooding and power outages. She said that they would likely have to leave their home. We quickly changed our flights and left New York to return to Canada and then filed a trip interruption claim with Global.

We were scheduled to fly to San Francisco to spend Thanksgiving with my son and his family. Shortly before our trip, I developed a respiratory virus, followed by deep vein thrombosis. My physician advised me not to fly and completed the physician statement. I was able to file my claim online and submit all necessary documentation. The claim was approved and I received a full refund in a short amount of time. I will never book air travel again without insurance.

I submitted a claim, unsure if it would qualify for trip cancellation reimbursement, due to the unusual nature of the circumstances. I was pleasantly surprised when it was approved. My daughter-in-law was scheduled for a C-section, so I scheduled a flight to be there for the birth. Two days prior to the travel date, her Dr. decided to cancel the C-section and allow the pregnancy to continue normally. Since the flight was a non-refundable fare, had the claim not been approved, I would have had to eat the $300+ cost of the ticket. Thank you Allianz.

It was easy to upload the documents to file my claim after I fell while hiking on vacation. I was reimbursed quickly for my hospital charges and after a few days of recovery I continued on my travels. I would definitely recommend Allianz!

So very pleased how professionally quick our account was attended to and so professionally helpful. We were so upset by medical issues that caused us to cancel our much anticipated vacation. Insurance is a wonderful option and we are grateful for all the efficiency. Thank you

It went very smoothly getting this back. I was surprised. I had to speak to Allianz two different times and both were easy and clear. The email procedures went easily as well. The refund arrived this week!

I have never purchased trip cancellation insurance for a domestic flight, but did so recently, as I'm a caregiver for elderly parents & was concerned plans may be interrupted. Most unfortunately, a couple of days after booking, my father's health took a bad turn, necessitating change of plans. As required by your company, support paperwork was submitted and refund issued a few weeks thereafter. While I have no immediate plans for travel, I will not hesitate using Allianz Global Assistance for future needs, and am most grateful for your kind assistance and timely response in this matter. Thank you.

My husband became ill and couldn't travel as planned. It took some work to get all of the documents uploaded but they were very helpful and the refund was a full refund of the ticket price. I chose for it to go directly to our bank account. It was fast and I was pleased. I'm sure it wouldn't have been so easy if I hadn't checked the documents first and taken the one with us that the Dr. needed to fill out. I'm not sure how it would have been if the circumstances had been different but for medical, it really paid off.

I am very happy with the response and timeliness from Allianz with regards to a claim for Travel Delay and Travel Interruption. Although the website is a bit frustrating and confusing in terms of how to list and itemize based on the Company's specific language around things, I was able to navigate and upload all relevant documents. When I did call in for Customer Service assistance, the first person I spoke with really did not understand my request or provided any clarity. I Called back and got someone very helpful and knowledgeable and was able to finalize my claims submission. Bottom line, definitely worthwhile to buy trip insurance. You just never know what might happen. I would highly recommend Allianz Travel Insurance.

Sometimes the people work well with customer. I'm waiting on the company to get back to me. Even if you are busy. It should not take 10 days to get back to customer. We should be able to email proof. Sometimes it's in our proof.

I had a calm for delayed baggage and from beginning to end I received outstanding support from all Allianz personnel, and from an excellent website that was easy to navigate. The claim was resolved in a very quick fashion and total professionalism. My wife and I are frequent travelers, and I shall always check with Allianz first for all my future travel insurance and will recommend it to my friends. Thank you your help.

Annual Executive Plan - Had to use the insurance for the first time and found it was easy to file a claim, which was processed quickly. The ability to scan and send the required documentation was a factor in the speed of payment and I will use this insurance whenever I travel.

I can say that my experience with Allianz was picture perfect. From filing the claim to getting it resolved was very simple and timely. I will use your services again. Thank you so much for helping turn an unfortunate situation into a positive.

I really appreciated the ease in the entire process... Specifically having the ability to file the claim online. I found the entire process, to be very efficient. It took a very short time from filing the claim to when I received the reimbursement check.

Was very happy with how the claims were handled and processed. It has been a very seamless experience without questions as long as you provide the correct documentation. I would recommend to anyone that this insurance is not a waste of money.

We booked our condo far ahead and then the case we had given legal depositions on did not end by end of 2017 like we had been told, so we will have a court house judgement 1/17/18. Son in law back surgery 1-12-18 that requires us to be home not traveling. They can not possibly come along and I am needed to watch their toddler. Your company came through and save us the loss of our exchange fees which we are thankful for that! We have never had to back out, so we’re very glad for your quick response!

I woke up vomiting this morning, and I had a flight booked for this afternoon. I called up expecting to have some simple paperwork to do, but I was informed that I was required to go to a doctor or a clinic that would then add $50.00 as a doctor's visit fee to this experience. You expect me to drag myself out of a sick bed? What is the point of having travel insurance if it doesn't cover unforeseen situations like getting sick? I didn't want to cancel my flight, but only to postpone it. I will not recommend Allianz Global Assistance to anyone I know, and I have many retired friends who are like me who travel the globe. Thank you for nothing!

They would have had me spending more money going to the doctor to have him fill out a form than it would cost for the trip itself. I just moved and Kaiser isn't in my area so I'm paying for a provider out of pocket. The fact they have you jump through so many hoops is a joke. Even minimum wage workers would have the time it takes to file a claim cost less than the ticket itself for their time. SCAM SCAM SCAM!

Purchased event ticket protection from Allianz Global Assistance on July 21, 2017 for event on December 7, 2017. Snowed day of event and was unable to drive to event. Road closures, when I had tried to drive vehicle slid across road. I called, got claim number and thought this would be covered due to positive response I got. I was then sent a survey after making me fill Allianz would reimbursed me for tickets. Was told wait ten days for response. Has been twenty days with no response so I checked myself and they refused to reimburse me. This company pushes their insurance but refuses to pay claims.

Initial response from team in Mexico was not positive. After claim submission, service was excellent. Claim was for reimbursement of air fare during forest fires. We were unable to get to two of our motels, fishing trip and crater lake. Claim pd after submission.

I am so pleased with Allianz Travel Insurance! While traveling in Canada, I hurt my foot. I had several doctors visits, X-rays, scans, medicine prescription and Allianz took care of it without any problems. I will definitely use this insurance again, and I recommend it to anyone needing travel coverage. Thanks Allianz!

This is the first time I use Allianz and I had a good experience. They paid promptly with no questions asked as I provided everything they asked for. However, we did have a little hiccup because I took out the insurance for my mother Maria. She got sick and couldn't make the trip but instead of Allianz refunding the payment to me who paid for the insurance they sent a check out with my mother's name on it which made it very difficult to deposit since my mother does not live in the same state as me. I recommend issuing refunds the same way it was paid. With all that being said, I would use Allianz again.

Allianz was able to resolve my claim with no friction in a timely manner. Our travel circumstances had become tremendously stressful due to the natural disasters that struck our family in October and November. Thank you for the assistance. I value your service.

Had to cancel my trip due to illness. Called customer service, they emailed the forms to me for filing a claim, completed the forms & mailed back. I received my refund check quicker than I expected! Great company to deal with. Thank you.

I was so pleased with the speed and final resolution of our medical claim. I would definitely use Allianz for future travel and recommend them to my friends and family. We also had a claim for a few tours that were not taken that were reimbursed for their full amount.

I had to postpone my trip due to illness. I found the claim process and document collection a bit confusing (which may have been due to my feverish head); however, once I got it all together, my refund was deposited in my account with surprising speed. My overall impression is very positive and I will definitely take another policy out with Allianz for future travel. I compared policies of nearly a dozen travel insurers and Allianz both offered all the features I needed and a very reasonable price for coverage.

I always get travel insurance, but this was the first time I needed to use it. I followed the process, uploaded all supporting documentation and it was satisfactorily resolved in a timely manner. I will continue to use Allianz.

It was easy enough to purchase travel insurance from Allianz when booking an international flight for my nephew through Aer Lingus (the only reason for a one star rating here). However, it's been a completely different and frustrating experience trying to have an eligible claim paid for a hospital ER room visit after he sustained an injury while visiting my family here in the US. Having brought him to the ER to be examined, the invoices are being billed to me.

I planned to drive our motorhome to Arizona and fly home for the holidays. It broke down in Southern Oregon and could not be fixed in time to continue so tried to get the airfare canceled. 3 weeks in advance the airline would not cancel so went to Allianz to get the refund. After a month of sending duplicate forms and phone call we still can't get A refund. We have even been hung up on by several rude employees. It is a ripoff! Don't waste your money.

We experienced an almost 12-hour delay due to airline issues. We arrived exhausted and hungry close to midnight and had to buy food via room service, very pricy, but necessary. Allianz helped us immediately and reimbursed promptly.