Allianz Global Assistance Reviews

For many years I've been using travel / medical insurance administered by Allianz every time I take a trip. I Submitted my a travel / medical claim at the beginning of April 2018. As of September 4th, (4 months later), the travel portion of the claim has still not been processed. Called Allianz service desk every 2 weeks for the last couple of months, probably 12 calls, and each time was assured that the claim would be processed within 5 to 10 business days, and that I would get a call back from the service desk supervisor in the same time frame. I never did get a call back and the claim has still not been processed. Unable to contact the Toronto office, message is always "all our operators are busy - please call back later".

I'll never buy travel insurance again and nothing from Allianz. I purchased trip insurance from them. Lost my job, cancelled the trip, and then the run around started. I've supplied all the documentation that they require and every single time they come back and ask for something different. Each time they ask you for more documents, they add another 10 business days to the possible settlement date. The policy with Allianz is delay, delay, deny. They make their money by investing your money so the more time they keep your money, the more they make. They are incredible thieves and not to be trusted at all.

I bought Allianz Travel Insurance while booking tickets from Chicago to NYC, from Delta airlines website. The flight, however, got canceled due to a flash flood warning. I, therefore, contacted the Allianz customer care for a claim. I was very clearly directed about my next steps by a friendly representative. Delta Airlines rebooked my flight to a flight that departs next day. All my expenses related to living, transportation and food that I had to bear for spending one more day in Chicago, were refunded by Allianz within a week of my flight.

I thought your service was easy to understand and fast enough as far payment. I did not have any problems at submitting paperwork. I would definitely keep getting insurance for my air flight travel and concert going through you guys.

I purchased tickets through Ticketmaster and it gave me the option to purchase ticket insurance. I went ahead and made the additional purchase because the concert was going to be in Nashville (6 hours from me) and a couple of months in the future. A week before we were to leave, my father got sick and had to be admitted to the hospital. I wasn't going to be able to attend because this was going to be a family trip and he couldn't travel and he was close to dying so we needed to be close at hand until his health was better. I was concerned about losing almost $150 on tickets but couldn't see a way to make the concert. I went online and tried to file a claim with Allianz, but received an error message when I tried to complete the application. I then tried on my home computer and it also didn't work.

I am so disappointed. Purchased flight insurance from Allianz through JetBlue. Immediate family member passed away, had to change flight. Sent all the documentation I was asked for. Still no repayment, +30 days. What is the point of insurance? Not only are we grieving our loved one but are now fighting to get insurance to pay for LITERALLY what we insured for. How can they get away with this? Customer service keeps apologizing and said they will "move the claim to the front of the queue for review". Absolute baloney.

My VISA card carried their travel insurance. When Green Motion screwed me over in Iceland (demanding cdn $3600+ for a minor paint chip) I was assured VISA insurance would settle it. I have dealt with Allianz (who cover VISA) for 2 months now and they demand a piece of paper that Green Motion won't issue. Corporate criminals: Allianz, VISA, Green Motion Car rental. Needless to say that all documentation was provided: rental agreement, (ridiculous) cost estimate by a body shop, final bill from Green Motion. Allianz wants a CLOSED Rental Agreement. Does their work go back to German ** times?

We filed a claim for stolen luggage the first week in June 2018. We are still waiting. Our rental car was broken into and luggage stolen while in Europe. I check every few days and am told to be patient. We filed the police report and list of items day we got back. Every time I call I feel as I am getting the runaround. We were even questioned on if the incident really occurred. We have picture documentation of the broken car window and an official police report filled in Italian. What could possibly be the issue? We were violated when our stuff was stolen and now by this company. We just want what we paid for and some closure to this situation. Feeling like I may never get it. The rental car company had a new car for us in an hour, I know it can be done better than this.

Will never use again - do NOT TRUST - could not use the online portal despite weeks of attempts. My fear is - what if this was a real emergency (not a medical claim)? What if I needed to be taken to a hospital and have the insurance operate straight away? I do not trust them. My experience in more detail: I paid for the policy through Teachers Health. I then got my certificate of insurance from Allianz Global. After some emergency dental treatment in Thailand, tried the ALLIANZ online claim portal. It didn't work on any of my devices, Thought it might be my iPad, so I tried my laptop (still no luck). Registered my policy and let me proceed through stages: 1: Your details 2: Trip Details 3: WOULD NOT ALLOW ME TO SELECT IN THE DROPDOWN MENU.

6 July 18: Forms submitted. 10 July 18: Claim acknowledged. ? August 18: I called to inquire what was happening - advised that payment would be made on the 17th. Nothing received to date. At the least I would expect a notification that the claim had been accepted or otherwise and that payment would be delayed or had been despatched. Perhaps you could inquire about what's happened?

Great service, quick compensation for airline fees for cancellation and changing flights for a vacation due to a car accident on my way to the airport. I had good documentation and sent it in as directed. It wasn't easy to call in for a question. So I just did everything online.

I was very pleased with your travel insurance. We took Amtrak to and from Glacier National Park. On the return trip we were delayed over 12 hours and missed our return train to Waterloo, IN. I purchased 2 tickets to Battle Creek, MI from Chicago and Allianz reimbursed me for the tickets. Was very surprised and pleased with your service.

While in Mexico I had to go to the emergency room for dehydration. Upon my return I filed a claim using the automated system. The process was easy to navigate and within 10 days after completing the claim my bank account was credited for the full claim amount. Glad I had the insurance.

Prompt review and payment of my claim. Excellent service from a customer service rep when I needed to talk with a "real" person. Online filing was fairly easy and convenient (thank you!), BUT a tiny bit confusing since I was dealing with a travel delay for one portion of my travel and trip interruption due to illness and medical expense for a different segment. But most of the expenses claimed were clumped together from my tour packager. I'm glad Allianz figured it out.

I had a bag of new clothing stolen from my home and I made a claim on my Visa insurance because it was less than 90 days. Allianz has asked me to jump through unreasonable hoops to make this claim. First insisting I get a sworn affidavit saying that I do not have homeowners or rental insurance (cost: $35) and then insisting that I get paper copy of the police report sent to them (two trips to the police station and a cost of $55). Quite unreasonable for a $350 claim. This company is getting more and more corrupt, creating many barriers so that consumers aren’t actually protected by their supposed policy.

I bought the airline ticket and the insurance for my sister. Her name was on the ticket. When I filed the claim I requested that the check be made payable to me. However, it was made payable to sister. I mailed the check to her so she could cash it and then send me a check from her account. I would have preferred payment directly to me. But it's okay I guess.

The process of submitting my claim was seamless. Thank you for your quick response your team was great to work with. I will always recommend that others use your services. Thank you again for going the extra mile for us. You're the best.

This is my first time to use Allianz Travel Insurance. Their representatives are very friendly, when I ask about my claim's information. The procedure is simple and receives compensation within ten days, this is worthy of praise. I will continue to use Allianz service.

A super typhoon was in our path while on a cruise and caused us to miss our flight and our hotel reservation. We didn't receive any help from our travel agent, but was told by Allianz to fill out the paperwork when we got home. It was easy to fill out the forms and we were reimbursed quickly. Thank you Allianz!

We purchased travel insurance for a recent trip to Scotland. The airlines cancelled our outgoing flight, delaying our arrival by more than 24 hours, thus missing our first night's stay at the hotel. The entire trip was pre-paid. When I filed a claim with all the documentation, Allianz said they don't cover pre-paid items. There is nothing in the booklet that stated this. The Customer Service rep was double talking me. And tried to twist the words of what the coverage was...again, there is nothing that states pre-paid items are not covered. Why would I have purchased trip insurance on a pre-paid trip? Nothing stated they did not cover such items. I will never purchase from this group again. Frustrating and I feel that we were hoodwinked.

In early May, we booked a trip on American Airlines to Arizona to meet family and friends from Chicago for a week in Sedona at the end of July. From there we were going to Chicago with them and flying back to Florida in August. The trip was booked as 3 separate one-way flights, fortunately all insured with Allianz. In late May, my husband went to the emergency room with what has turned out to be the start of a summer filled with doctor and hospital visits while they diagnose his ongoing kidney problems and decide what needs to be done. As a result, his doctor told us he should not travel and we canceled all 3 flights. I filed claims online, scanned and submitted the e-tickets online, called Allianz to find out what additional documentation would be needed, and got a letter from the doctor, which I also scanned and submitted online.

Thank you for your quick settlement of my claim. Your website was easy to work with and uploading the required documentation was very simple. The website was very good at telling me what to send so that there were no delays.

Yes would recommend to a friend. The insured was ill and unable to complete the travel plans on the dates of travel. It was very easy to complete the forms. The company was quick and efficient with their response of a check.

I've tried multiple times to submit a claim for this policy, both immediately after the event and today. I also sent an email concerning the error message I receive each time I attempt to submit: "An unexpected error occurred." What do I need to do?

I needed a doctor while traveling abroad. When I returned to the states, I filled out the required forms for the claim, attached the receipts. Filing was fast and easy. And I received payment within 2 weeks. I am very pleased and will purchase again when I travel.

I thought the process to handle a refund was easy and quick. Thank you for your help when I called and they explained exactly what they needed to provide a refund for a cancelled trip that we were unable to take.

Thank you for processing my claim so quickly! I bought the policy because I thought that I would have to extend the length of my visit to care for my mother who was having surgery. I never imagined that I would get injured the day before I was scheduled to leave and be unable to travel. You made a bad situation easier to handle!!

The processing of this request was on the slow side. And on a previous land more complex request they at first denied some items without telling me which items they denied or why and which they approved or how much for each item. They should provide details and interim feedback.

My claim was processed faster than I ever expected. Everything was perfect and the payment came within a week of filing the papers. The process was very easy. I only have good things to say about this insurance. I will definitely take this trip cancellation insurance again.

As of mid August still no resolution. They do not assign one agent to one case as I have been referred to at least a dozen agents in at least 2 offices and given the runaround even though they committed to pay back in February.

Really really appreciated the easy process of filing a claim. Was stressed about money upon arrival back into the states, knowing that there were unaccounted for expenses. Thank you for the piece of mind and for sending the check in such a timely manner.

I bought the insurance for a trip I had planned to London and Dublin. Everything went fine in Europe, but when I returned to the USA, the Philadelphia airport shut down for weather leaving me unable to complete the last leg of my trip back to my home in Nashville. Because the airport was completely shut down, there were very few hotel rooms available. The only room I could find was $400. The airline was not responsible since weather was the cause. Because I had been traveling for 21 hours and didn't want to spend the night in the airport I booked the hotel. After finally arriving home the next evening I looked at my policy and saw that it covered the expense of the hotel. I made a claim online on Monday and had my reimbursement by Saturday. It was so easy! Just make sure you keep your receipts.

I was stranded in London due to a hotel canceling on me within 24 hours of my arrival and in the middle of high season. I had to pay much more than my original booking in order to stay in the same area I was supposed to be in. When I returned to the USA, I filed a claim with Allianz. They paid me the difference within 10 days of me filling out the information. I used Allianz again on a trip to Bermuda and I'll use them for my next trip as well.

I submitted a claim resulting from expenses incurred due to travel delays when traveling home from our Alaskan vacation. Allianz managed my claim quickly (less than 10 days!) and met my request for compensation related to my travel delay. I highly recommend this coverage to protect your vacation plans!

I became ill before I was supposed to travel and Allianz followed through with helping me get reimbursed for my plane ticket. Allianz had a very easy to follow website and very clear communication during my experience working with them. Thank you.

We have been purchasing travel insurance for over 20 years now and this is the first time I have had to use any travel insurance to file a claim and found it to be a quick and easy claim process... Fast determination... Will definitely use Allianz again...

I was very pleased with the handling of the claim I filed following our trip to Florida. Our flight was delayed by 9 hrs because of inclement weather that caused us to miss our connecting flight. I received the reimbursement check in a timely manner.

I purchased insurance for this trip as I am traveling with a 73-year-old and thought she may get injured before our trip to Glacier National. Well, joke is on me. I fractured my pelvis riding my bike. The Allianz paperwork was fairly easy and I received a reimbursement right away. I did not purchase insurance on my other two trips and I was charged $100 per flight to get a credit that I probably won't use as I won't be able to travel before it expires. I am trying to go through my visa card to see if I am protected that way. The paperwork was more difficult. My sister purchased her flight with her Southwest card and is out of luck for any reimbursement on West Jet and Delta (purchased through West Jet). Thank you Allianz. From now on, I will always purchased insurance.

Online claim submission process was easy but would have liked for it to be processed quicker than it was. No follow up was needed so overall very pleased with the process. A good investment when elderly or infirmed need to travel.

Was unable to travel due to my wife's injury. I had purchased insurance when I booked a hotel stay. I'm glad I did. The claim process was very simple and straightforward. And they honored my claim within a few days!

It took about 45 minutes to scan 8 documents and put them in the correct sections. I would have been much easier to scan them all in only 1 document. Also, it would have been nice to get an email when the claim was approved as opposed to looking it up on the claim website.

This is the first time I have purchased travel insurance. It was easy to file the claim for reimbursement of a $200 change fee and processed quickly by Allianz. Our plans were changed due to concerns over a tropical depression. A must do for international travel.

I have bought many times travel insurance policies from different insurance companies. Allianz Global insurance company is the best one. Highly recommended! The reasons are: 1. buy their policy is easy: just fill the form online; 2. claim is also very easy: just fill the form online and submit your support document online; 3. claim processing is fast and no hassle: I filled a baggage delay claim. After 10 business days, I got my refund. In the future, I will definitely purchase the travel insurance from Allianz again. 5 STARS!

After a significant flight delay of 20 hours, we needed to get a hotel room. Allianz was easy to work with and quickly (within less than a week) refunded the cost of our hotel and meal for the night we were delayed. It was the easiest experience I've ever had working with any kind of insurance company. Bravo!

After our return from a trip to Europe we filed a claim for the cost of 2 doctor visits and the prescribed medication and Allianz Global Assistance reimbursed us in full within 3 weeks. Very nice and thank you.

I had an extremely easy and great result using this insurance. When I got hung up on the website I called customer service and the gentleman was extremely helpful and courteous. The process was relatively simple and I would highly recommend this insurance for travel situations.

We are very pleased with your rapid response to our claim. Everything was handled in the most professional manner and the filing process was simple and efficient. We will definitely use your service in the future when we travel locally or internationally. We will recommend you to all our friends and family members who will be traveling soon. Thank you very much.

Allianz and Jet Blue stood by their coverage. It was easy to apply and we received a check in less than 3 weeks from the time we put in the claim. I have been using Allianz for years and have never had to put in a claim before but their handling of this claim will keep me as a customer.

I was hospitalized following a fractured back and was admitted to the hospital on July 5th. I was diagnosed with bone cancer and started chemotherapy on the 20th, therefore could not travel on the 17th - 20th. I sent documentation of my hospital admission... the actual billing info. The claim was held up because I needed a Note from a doctor. Since I had a fractured back and was getting chemo I did not want to have to do that, because I cannot drive and was so sick. When I called the first gentleman was nice but insisted that I had to have a doctors note. The oncologist knew nothing about my trip anyway.

I am very grateful for Allianz Global Assistance. I purchase insurance every time that I travel. For the first time I had to utilize it and getting a full refund was quick and painless for me. Thank you very much!

My claim for reimbursement of my airline ticket price because of an unexpected summons to jury duty was handled promptly and efficiently. Filing was relatively simple with an online ability to upload the necessary documentation. All in all, a good experience.

CS over the phone was helpful as were emails to keep current on the claim status. Refund was complete and as expected, minus the cost of the policy. It was appreciated. Hated to have to cancel, but poor health was the cause. Thank you for honoring your policy.

Quick response and process was efficient. Online response and direct deposit were also efficient and helpful. The client page was easy to access online and was kept up to date. Changes were made quickly. The upload process for documents was easy once all the documents were gathered. Gathering documents was the most time-consuming part of the process.

I was very pleased with how the claims process was handled. Thank you very much. I will definitely buy trip insurance again. My only complaint is that when I bought the insurance originally on the American Airlines site I had to change my flight and it was difficult to get my money back from you. I wanted to rebook and rebuy the insurance which I did but the emails, the calls and then the waiting to get the original purchase money back was a real hassle and took a LOT of time.

I have not gotten one phone call, one email about the status of my claim. I’ve submitted it with all the documentation they needed well over two weeks ago? I believe all the information is accurate and substantial and have had no response from anyone about anything.

I purchase an Allianz policy every time I purchase airline tickets. I fly about 4-6 times a year, and I have had to file a claim on two different occasions in the past few years. Both times, service was excellent, and my claim was processed in a timely manner. Thank you for the great service!

Thank you so much. I was planning a trip to Charlotte NC area, and my 68 year old mother's apartment was infected with BUGS, YUCK! So, I filled out the proper documentation for a refund, and ALLIANZ, was quick to review and respond to my problem!

I was impressed with the easy and efficiency of filing a claim. The customer service agent was friendly and very helpful in answering my questions. My claim was paid out in a short amount of time and quickly. I will definitely use this again with future travel plans.

The claim submittal was painless, although a little unclear that you wanted the flight cancellation proof and the receipt in the same pdf file. Yet I was able to go easily into the claim and submit the receipts without any issues. Fast response with the claim approval and the money was deposited in my account promptly. Wonderful experience working with you.

It was very good. It was a good experience we filed a claim and from beginning to end went smooth and quick. Would definitely would use them again and you recommend to my family and friends. It was a great experience.

Have been treated for BP problems at home. We Live in Florida and we were out west at 6,000 to a little over 7,000 feet. I had talked with my doctor in Florida one afternoon to see if it would be alright to take an extra BP pill. A night or 2 later I had a very restless night with BP getting up into the 200 area. Decided to check it out. Bill was paid in a timely fashion by Allianz.

We (my husband and I) had to cancel our reservation because he was ill. He ended up in the hospital on July 20, 2018. Allianz were very helpful in advising me what to do. Everything went well and we received a full amount for the two airline tickets. We would deal with Allianz again. We would definitely recommend them to our friends.

For your great service and quick reply in my refund situation. With a medical reason it was potentially a frustrating time but your policy helped me. Thank you for the professionalism and understanding.

Had a great experience with Allianz, before during and after the unfortunate event. I had to call to get a copy of the policy and the customer service agent was prompt and courteous. When we got stranded, the concierge was ably assisting us at 2-3AM, and when I sent in the claim, the online form was very easy. The check was received very quickly as well.

I will definitely use Allianz again because my claim was handled quickly. The instructions I received were easy to follow and clearly presented. The check arrived very quickly. So because everything went so smoothly and so quickly, I will be a return customer.

I made plans to visit my grandchildren in Virginia in May/June by purchasing my flight in February and also included Travel Insurance. Two days before my flight my granddaughter was injured. She required surgery and extended care at home which her parents did not have enough days off to be able to do so I extended by visit by 2 weeks to provide care for my granddaughter. The flight change fee was $200 which is a lot for me since I am retired on a fixed income. Both Delta and Allianz were gracious and helpful in getting me a reimbursement for that cost. I provided the required documentation and within less than a month I received the check. Thank you so much for helping make a difficult time not quite as bad as it could have been!

I have used this company many times while traveling. This is the first I've had to make a claim. Although the initial process, paperwork etc was a bit daunting and cumbersome they were really good about getting back to me and paying the claim once I got all I needed in order. They were fair and fast.

We purchased airline tickets for a trip. Due to medical reasons, the trip had to be canceled. We filled out the information Allianz needed online and uploaded necessary documents that verified the medical reason. This was a simple process. We received our refund for the tickets in less than two weeks which was very good service. Would use Allianz again for travel insurance.

Booked a flight, banged up my shoulder, need surgery, called Allianz and BOOM they covered the flight. Filing process pretty easy and didn't take much time. The price for the insurance was pretty fair so no regrets. Staff was pleasant and the check came quickly. They rock!

In these days of overcrowded skies, travel insurance is a must. My husband and myself missed our connecting flight home due to airline delays. The airline rebooked us for another flight the following day and seemed amused by our request for food and lodging for the night. “Not their responsibility” was the party line. We ended up trying to find our way to a halfway decent hotel in a city unknown to us. We did succeed, though at a cost that practically exceeded the cost of our airline tickets. Happily, we were reimbursed for all our out-of-pocket costs and in a very timely manner. I would never travel without insurance now!

I got my insurance money in a record time from submitting my claim. I got very good help while submitting my claim. The online services through the website are very clear and helpful. I will recommend Alianz to all my friends and business colleagues.

My flight from Jacksonville was delayed more than 8 hours because United did not have a crew. This caused our connections to be missed and delayed our flight to Australia for 24 hours. While United covered most expenses, we rebooked flights within Australia to make up for the delay. Total expenses were just over $800 but Allianz paid under flight delay and limited us to a $400 payment, $200 each for one day. The full circumstances were explained in the claim and if we should have filed under missed connections they should have told us.

Our flight was delayed due to weather and mechanical problems when our plane was hit by lightning. It caused us to miss our flight with another airline. When we rescheduled there was a price increase. Allianz paid our claim. We are very pleased and with buy insurance with them again for future trips.

First time having to submit a claim. Had an emergency meeting for work where I needed to cut my vacation short. Airline wouldn’t reimburse me or change the return flight home so I had to book a separate return flight. Submitted a claim to Allianz and a check for the non-used flight was sent in the mail. Quick and easy! Will purchase again for such emergencies.

Allianz Global Assistance made the process of submitting a claim very easy. Their website is user-friendly. My claim was settled and I received reimbursement for delayed travel sooner than expected. I will use every time I travel from now on.

I had to cancel my airline ticket to Chicago because I broke my ankle and was in a boot and on crutches, unable to fly and enjoy my trip to visit my brother and go to the lake. I faxed the information to Allianz and the communication was prompt. The refund was received very quickly. Thank you very much.

I was delighted to receive the check for my canceled air ticket. And it came in 10 days as they said it would. Great service. And I will use them again and as a Travel Agent I will recommend them to clients.

Allianz was easy to work with and the documents required to fill out a claim were all online and the process was quick. I was amazed at how quickly I was reimbursed for my travel delay expenses. I will not hesitate to always use your company for my future travel experiences. Thank-you so much!

My bag was delayed, and I had to purchase clothing and other incidental items. I called to open a claim while still at the destination. I submitted my receipts through email immediately. I called and emailed for follow up plenty of times, but in the end, it took more than 6 months for me to receive the money back from my claim. I did not receive a response through email or call, and only received a letter 6 months later.

Avoid this scam outfit of an insurance company. They avoid paying out at any costs by deluging you with paperwork and repeated requested for months with the same requests. After providing the requested documents several times, they then claim they only cover lost or delayed luggage and not stolen items, even though Mastercard claims they do. Mastercard should be ashamed to be associated with this scam of an insurance company. Do NOT trust Mastercard to provide you with the correct information as well. For your peace of mind AVOID these guys and find another insurance company that covers what you need and is reputable.

This was a sigh of relief when we found out my daughter could not be relieved from work to go to my son's international competition with us. Thank God we decided to get the insurance! It was well worth it.

I am in the process if appealing a denied claim. Not honoring my claim was very discriminatory. My husband is firefighter and a veteran of the United States army, he suffers from PTSD and bipolar disorder. He had no way of knowing that he would be hospitalized during our travel dates. We saved our hard earned money to take a trip and now we cannot go because of your discriminatory practices. I feel as if your company has stolen from me and also made a mockery of my husband's illness. I DID NOT cancel the trip simply because my husband has/had a mental illness. The claim was filed due to him being HOSPITALIZED. A person cannot travel if they are hospitalized and not released for travel. After reading the reviews of other people, it seems like this company is having consumers purchase policies that will do us no good if we ever attempted to use them. It only looks good on paper and if no emergency occurs. Very disappointed!

Attn: Customer Relations Department, Allanz CEO's, etc. Re: Additional Feedback for Allianz. I purchased this travel insurance to cover emergency situations and potential changes in travel. I was coming home from my husband's surgery before I purchased my plane ticket. I was exhausted and overlooked the date on the ticket, quickly realizing my error. I felt relief that I'd bought travel insurance through Allianz, because there was no way I could fly less than a week after my husband's surgery. He would be bedridden for 2 weeks! I quickly reassured myself that there would be no problem, because the travel insurance covers situations like this --- especially individuals in medically complex situations.

Thank you Allianz Insurance company for quick and outstanding services provided me and my family over the years. Being the elderly family member prudent travel protection is my responsibility, therefore, we always protect our travel via purchasing Allianz travel insurance. A few days prior to our families planned and paid for travel plans the youngest family member came down with chickenpox and was unable to fly. Within days Allianz reimbursed us for the child airline ticket expense. The financial exposure was immediately taken care of by Allianz Insurance company, enable us to redirect those funds to hiring the sitter allowing my family and I to travel without the financial strain.

When filing the claim I selected that I wanted my funds distributed back to me via direct deposit, providing my account and routing number. Instead, you sent a check that never arrived. After calling in, you said it would be delivered the next days but 3 days later no check. I called in a second time and switched to direct deposit and now have to wait another week for the credit department to "look into it". What a pain for something that should be so straightforward.

Had a flight delay during my trip. The airline was a no-go on reimbursement for the hotel stay, but Allianz was completely painless and helpful in covering my issues. Their website is easy to understand and very user-friendly. Definitely a great company and worth the investment.

I had a significant travel delay as a result of a derailment blocking the track. I submitted the information online and received a check promptly. I was expecting a real hassle and some "fine print" denial, but not so. I would purchase policy again.

Our flight was delayed a day and we lost the 1 st night of hotel lodging. The Insurance claim was easy to make, just scanned in the flight info that I had and a copy of the hotel bill that I got from our travel agent and we were refunded quickly. Thank you for great service!!

I was very pleased with the service and help received over the phone. The agents were very courteous and helpful, both times. My claim was settled quickly, and I received payment in a very timely manner. I will definitely purchase this insurance again. Thank you.

I paid for this insurance to make sure if something unexpected happened we could get our money back. We planned a trip to Las Vegas for my son's 21st birthday, but due to a school/work obligation we were not able to go. This was a situation that if they went to Las Vegas and missed this deadline it would have been detrimental, so it was important to cancel the trip. This was not allowed and the claim was denied! It was not like we just canceled to cancel, it was for a valid reason! Very disappointed in your service and what you feel is a valid reason or not. It was for only $250.00 as well, which I am sure is not a lot compared to other claims. We were just trying to reclaim the cancelation fees from the airline. I feel like filing a claim for my fees back for your service plan, because I do not feel I paid for a policy that I could not use!!

I was not able to use my airline ticket due to a sciatic nerve problem that limited my mobility. So I could not take my trip. After submitting the requested information, I received payment back for the airline ticket quickly.

I had to cancel my trip due to a subpoena. I am in the legal field. On July 10, 2018 I submitted my claim with a copy of the subpoenas. I received a email back from Allianz Stating that my account was under review and it should take approximately 5 to 10 business days to get a response. On July 15, 2018 I submitted one more supporting documentation which included information about the trip specifically i.e. reservation number cancellation and cost. Called on 25 July since I hadn’t received anything. The person told me that it had only been Eight days since they are only counting from when they last receive documentation. I said fine. Called again on Monday the 30, since according to them I would’ve received an email, their words not mine about at least a decision. I called again today August 1 I was told by the customer service rep that we are only at the 11th day. Also that they are backed up and claims.

I could not be more satisfied with the prompt, efficient, and courteous service received from Allianz. If only the other companies provided this extraordinary care and concern. THANK YOU SO MUCH!!! This was a most stress LESS procedure. Again and again. Thank you.

Call center representative was very helpful. As this was our first claim after several covered trips, he advised that Allianz was our primary coverage and how to file a claim. Claims process was easy and the payment was prompt. Will continue to use Allianz.

We purchased trip insurance for our cruise, and during the trip, our son ended up with a double ear infection. Since the cruise line doesn't take medical insurance, we had to pay for the visit, treatment & medication out of our own pocket. On our last day, the cruise line left us an itemized bill that I submitted to Allianz, and after 2 days, the claim was approved, and processed. It was a very easy process, and I'd definitely use them again in the future.

I always buy travel insurance... Just in case. I never had to use it and was thinking next trip I won’t get it. But yes... as you guessed... flight delayed until next day and I was reimbursed the cost of hotel and food expenses. Just save receipts from airline confirming delay and hotel receipt. Process was easy online. Just uploaded scanned documents and received check in mail about 3 weeks later.

Allianz was responsive to questions about my account and claim, especially helpful was customer service while I was abroad and calling the international number. They checked in on my status several times. My claim went through fairly quickly with minimal trouble.

Slow response to claim processing, my direct deposit was cancelled not at my request and it has taken additional time to process the claim. A poor first time customer experience. I called the customer service number and received incorrect information. Not pleased at all.

I was pleased with the courtesy of your representative. Very helpful. Helped me to understand the process. Will always carry insurance when traveling. Highly recommend you to others. I was very upset that I had to cancel our trip due to the severe illness and worry over the hospitalization of our best friends granddaughter. She was in hospital for almost a month. Now recovering. Thank you for your reimbursement. It made our future plans traveling so much better.

I am very pleased with the quick response from Allianz on my recent claim. From the ease of using the site to the quick response time filing the claim was very quick and concise. When talking to an agent they were polite and very helpful with responses and guidance to using the system. I began getting flight insurance several years ago when a relative became ill while on a cruise and had to have medical attention. It was through her testimony that I vowed I would never go without the added protection. I will continue to buy the added protection in the future particularly after our recent experience. It was worth the extra money. Thank you.

I submitted all info and documents on the website. I could check the status of my claim on the website as well. The claim was reviewed very fast, I received my check by mail. I was happy that it didn't take too many days.

I canceled my airline ticket to Ecuador but didn't think right away to cancel the insurance until the next day. It appeared I only had 10 days to cancel the insurance and it was by then the 11th day. I sent my ticket cancellation in hopes that I could receive a refund because, after all, the trip was canceled so there was nothing to insure. I was elated to receive a check in the mail. Thank you.

I needed to cancel my airline reservation because the family member I was planning to visit needed surgery and was unable to receive visitors. I was able to receive reimbursement for the cancellation fee charged by the airline promptly and with no problem.

This was the first time I had ever bought travel insurance and Really didn’t think I needed or would use it. Didn’t believe it worked but it did. I used it on a delayed flight of over ten hours. Glad I bought it.

A surprise trip to the Emergency Room in Spain was much less stressful thanks to our policy with Allianz. I called from the hospital to make sure we would be covered for the expense, and the representatives were helpful, thorough, and genuinely compassionate. It was nice that I didn't have to wait on hold at all. A representative called the next day just to follow up and make sure everything was OK.

The process was seamless, everything was handled professionally and in a timely manner. I would highly recommend that anyone traveling strongly consider travel insurance. I will use the service in the future to protect my travel plans. Thanks so much!

Great experience overall. My wife and I had to cancel our flight due to a sick child. The claim process was extremely efficient and we had our refund for the flight change fees in just a few days. The ease of it all far exceeded expectations! It was all done online, uploaded required documents and that was it.

Allianz did a just superb job on this claim. I've started buying travel insurance for most of our trips, but we've never had to use it. About a week after we bought the tickets, my son took a bad step on the stairs, and after our family PT looked at it, she recommended X-rays. The X-rays came back without breaks, but "abnormal". So they did an MRI, and he'd damaged the cartilage on his Talus (never heard of it before) - so, surgery.

Very fast processing of my trip cancellation claim. I was "summoned" to a meeting which forced me to cancel my trip to California. I was issued and answer and check within about 48 hours of filing. This is not one of the standard cancellation reasons, but my claim was reviewed and still accepted. Thank you.

Very pleased with the result. The paperwork was complicated bit fair. I found the directions somewhat hard to understand. Overall the representatives I spoke with were helpful. The full amount of the claim was paid in a timely manner.

I had to cancel a trip to visit my daughter's family due to my mother's illness. I contacted Allianz and explained the situation to them. The agent I spoke with helped me file a claim and gave me a list of information I would need to send with the claim. Within a week or so, I received an email from Allianz stating that my claim had been approved and that a check would be mailed to me for the cost of the canceled ticket. I received the check about a week later. Having travel insurance with Allianz is certainly worth the small cost.

I guess I’m surprised that there was a $200 limit on my insurance. I thought my policy covered all expenses in case of changes in travel. My fault for not reading fine print but very disappointed. I will not buy insurance again.

Allianz was very easy to work with and got resolved out claim quickly and efficiently. Our family trip was cancelled due to my daughter's oral surgery. We filed our claim online, provided the required documentation and received a check in the mail a few days later. Very satisfied customer.

Easy process to submit documents online for claim review. Was done in a timely manner as expected without any hiccups. Customer service rep was very helpful and explained the claim review process. Everything was completed online and did not have to submit hard copies of anything.

Thank you for the ease in which our claim was handled! You answered our questions on the phone patiently and politely on the night it happened, and we received our reimbursement for the hotel very quickly. We were pleased with the whole process.

I filed for delayed luggage claim. No update and info up until now. Unacceptable customer service. I inquired as well through email just to verify my coverage. No reply as well. I don't know how Allianz does their customer service. Just take my money and when there are claims just ignore and tell me to wait for eternity.

Our daughter became very ill and was hospitalized only days before our planned vacation. I contacted the travel agent and Allianz to advise and submit a claim. The claim was submitted and approved within a couple of weeks. The prompt response and payment by Allianz allowed us to reschedule a new family vacation. Thank you very much.

I would highly recommend travel insurance from Allianz Global Assistance. It is reasonably priced for the coverage it provides, and the company responds quickly to any claims you submit. I received payment from Allianz within 3 weeks of submitting a claim for two delayed flights for a vacation to Barcelona. I was very impressed that they provided status updates and confirmation while my claim was processed.

I bought my plane ticket well in advance of my trip. Then I unexpectedly needed surgery and had to cancel the trip. I was refunded the money with minimal hassle by using their computer system. Very easy to use. And I choose to receive a check in the mail. It arrived exactly when promised. I will definitely purchase the travel assurance again in the future.

Thank you for paying for my doctor’s visit on the ship so promptly. I was, however, taken aback by the very high price you charged for our insurance. Is this insurance good for one year? Please let me know when it ends. Thanks.

This has made me a believer we will never travel without buying a policy ever again! This Insurance took away a lot of the frustrations that the airlines couldn't. Reporting a claim was fast and easy and the response was fair and honest! The payout arrived quickly and with no issues like the bogus airlines vouchers can give you! GREAT!

No complaints. Was able to get through quickly on the phone, the person I spoke with was friendly and helpful and got everything taken care of. They were very nice and took their time in speaking with me and I’m very happy I purchased the travel insurance.

I was very please with my transaction with Allianz Global Assistance USA, the process was very easy and fast. My refund was received fast after my request. I have always used trip protection with your company each time I buy a airline ticked. I would recommend your company to all my friends. Thanks once again for your quick response to my request.

Taylor was very helpful in helping us with our claim. We appreciate his assistance. We had a serious medical issue which required surgery and hospitalization. Allianz handled our claim very quickly. This illness came up suddenly and required us to cancel our entire trip.

My Wife was diagnosed with cancer approx a month before we were to travel, we sent in the documentation from her Physician and have to date not received anything, we have utilized this company previously and have never filed a claim so at this point we would not use them again

I was very pleased the way the cancellation of my trip went and Alliance travel insurance was very helpful. I was sick for 3weeks and in the hospital and I had to cancel flights and car rental. I was refunded all my money within a decent amount of time. Thank you for your wonderful service and I’ll be sure to use it again and recommend you to friends and family.

Ran into a lot of trouble with American Airlines and Allianz was very helpful in reimbursing me for unexpected out of pocket fees caused by the airline. I am very happy that I decided to purchase insurance in this case because the incompetence of the airline was very frustrating.

Claim process was straightforward and easy. I was kept informed of the status and it was resolved quickly. Very smooth process, keep up the good work. Kudos for the good service! I would use this service in the future - well worth the piece of mind.

I just want to say that the agent that I talked to was very professional and clear with his answers. He guided me through the process. It was easy to do it online and be able to track my claim. I am satisfy with the service.

The travel insurance policy cost was reasonable, and, when I had to cancel my travel due to a broken back, the customer service was stellar. It was very easy to file a claim on the website, and the Allianz customer service agent was extremely helpful, especially because the airline had given me some incorrect information. My claim was processed in a timely manner. Thank you for the opportunity to provide feedback.

Allianz was very helpful processing my trip cancellation. I had multiple insurance policies for the one trip, (bought through different airlines etc.) and when applying for a refund, customer service was very helpful. They walked me through what to do, and helped me understand how to juggle the different policies. Whenever I called in for help someone was quick to respond and was very efficient. I am very happy with Allianz and would definitely purchase trip insurance from them again.

My husband fell and sustained a fracture of the femur which required crutches and no weight bearing for 8 weeks. His flight to Wis had to be canceled. We submitted a claim for reimbursement. When we had the required medical forms and submitted them he was paid in full in less than 2 weeks.

My luggage was damaged while clearing security. Filing a claim with Allianz was quick and efficient. I provided proof of the damage. I sent photos and a form that was left in my luggage. My claim was handled immediately. I will definitely use Allianz again!

I had several trips covered by Allianz, and when medical reasons forced me to cancel them, I found the ease of submitting documents and their quick response to be invaluable. I will use them again in the future for any travel plans I may make, and recommend Allianz to my friends.

Very pleased with the assistance in canceling my reservations due to medical issues for my wife. When we made our new reservations, we took out the insurance from you. Will recommend it to friends and family. Appreciate the consideration and timely fashion in which it was handled.

Very easy to purchase a policy and very easy to enter a claim, upload documents, and check status of processing. Fast processing too! It would be nice to receive in my email the approved reimbursement amount instead of having to log in again.

The whole process was very easy and efficient, including signing up for the insurance and filing a claim. I am thankful I was reimbursed for my medical expenses while traveling. I would recommend this policy to others.

You provided Prompt and efficient refund of a trip we needed to canceled due to a medical reason. I would recommend Allianz to my friends and my family. Thank you for taking care of this refund. The form I was asked to submit was easy to complete.

I had a minor accident claim to make through Allianz. Tried to make claim online but it did not go through. Made a complaint through customer support 2-3 times and only one Heather ** from Allianz confirmed system was down in my 3rd attempt. She took the trouble to submit my claims for me and I have received the claim. Very happy with the service and especially Heather ** who was very very helpful.

I purchased travel insurance four months ago and as it turns out I needed it. A very understanding representative listened to my medical situation and the need for post-surgery radiation. He talked me through the claim process and reminded me that I should call him back with questions. This is a great company that values investing in careful training of their employees.

I'm very happy to get all my money back. My experience with Allianz Global was excellent. I like this company and the way they do their jobs. Thanks to all of you guys, and I appreciate your business.

Fast and easy, no issues with getting my money back! All calls were answered quickly and no issues putting in for a refund. With how chaotic and how many issues I have when traveling I’ll certainly purchase for all upcoming trips.

I was extremely pleased by how easy it was to file a claim for my sister's airfare after an illness kept her from joining me on a planned trip together. I was also quite satisfied by the quick resolution to my claim and the return of the original air fare I had paid for my sister's ticket.

You understood my bad predicament when the airline canceled my flight with no alternative plan... Thus I had to rent a car. Your ease and efficiency of payment was great! You made my experience a better outcome! Thank you very much and I will let friends know about your excellent business.

The entire process of applying for reimbursement on my trip insurance was smoothe and easy. Once the appropriate documentation was submitted, I received my check in a timely manner. I was fortunate to have support from AAA and the Travel Agency through which I had booked my trip. Their services were invaluable.

Allianz did a good job of covering our claims and I was overall satisfied. However the claims process seemed to be more complicated than it needed to be because of the differences in the way they were handled. We had two claims, one for the airline tickets and the other for the B&B. For some reason the systems to complete the claim and other aspects of the way the claim was handled and the communications were slightly different. Why not make it exactly the same?

Hate to spend extra money on insurance, but so glad we did. Our flight was completely canceled which delayed our arrival and disrupted our plans. This insurance reimbursed us for the additional charges incurred as a result of the flight cancellation after we submitted the appropriate receipts. Thank you. We are pleased.

I'm so thankful we took out trip insurance with Allianz! We were going to Hawaii for our 40th anniversary. My husband has injured his foot and it is going to require surgery, so we had to cancel, for now, the trip we have been dreaming of all our married life! We are not the type to be able to afford grand vacations, so it would have been terrible to lose the money we paid for our airline tickets! I put the insurance check in our savings and will be able to rebook our dream Hawaii anniversary vacation as soon as my husband recovers! Take out trip insurance... you just NEVER know what might happen! Thank you, Allianz!!!

Best insurance company I've ever dealt with. They work with you, make it easy to submit needed documents without giving you lame excuses or dragging things out. This company is a pleasure to work with and we won't go anywhere else for our travel insurance.

Excellent online and live person service. This was my first time needing to collect on a travel policy. Requirements were fair and easy to deal with. Payment was prompt. All submissions were over the Internet which made the claim easy to deal with.