Allianz Global Assistance Reviews

I am glad that I purchased the insurance for our tickets, We were not able to go on our trip, so had to use the insurance. The paperwork was about 5 pages, but that is OK, was able to get all resolved with no problems. It is go to see that some processes are still easy to resolve issues. Thank you for the assistance I received via phone. Would use the service again.

I have been traveling back and forth monthly to Dallas from Rochester NY to visit with my husband who just took a new job there. During the last trip that I took a Nor'easter canceled the first leg of my trip and thus missed a connection. Due to the weather and all the cancellations, the airline I booked with was only able to get me on a flight 2 days later. However, because I had trip insurance, I was able to book a one way down to Dallas on a different airline that had open seats that same day. I arrived in Dallas only a few hours later than I had originally planned. We were able to enjoy our weekend together and trip was saved. Working with Allianz was easy from the very moment of purchasing trip insurance to the moment of getting reimbursed for the one way trip ticket that I had to buy in order to get to my destination on time. Having trip insurance was worth every penny!

I had an eye injury while out of the country on a ski trip and they quickly refunded me for all of the costs associated including the eye doctor and prescription drops that I had to purchase. The process was very simple and funds were direct deposited into my account very quickly!! Great process and service!

I unfortunately had to change both of my flight dates due to my father's illness and was charged $400 in flight change fees by the airline. Allianz was kind enough to refund me the cost of those fees after I submitted proof of payment and medical dates of service.

I don’t normally buy trip insurance, but this time I did and Thank God I did. I had to have emergency surgery and with Allianz they made the process of getting refunded painless, when at the moment, I didn't need any additional pain! I will never, not buy trip insurance again with Allianz.

I am completely satisfied with Allianz. My claim took a little while to be processed but I did receive a check within 2 weeks of my claim. I will certainly use this company again. The cost of the policy is well worth it. Thank you.

I filed three claims for my policy (trip interruption, trip delay, and baggage delay) and when I asked what further information was needed to process the trip interruption, as I had sent everything that I was told to by the person who walked me through the process via phone. I have since received the checks for the other two claims, but have still received no word on the other issue. As if a bad trip experience wasn't enough, this adds insult to inconvenience.

During our cruise we both had to visit the medical center for flu related symptoms. I also made another visit for an eye irritation. The policy covered all our visits. Thanks! My concern is, the website only allows you to file a single claim. My other 2 claims had to be sent via email. The claims were totally paid after a call to customer assistance. Please make an effort to improve the website for making more than one claim.

Worth my small investment I made when purchasing my plane ticket.

Invoices are in Euros not dollars - Your staff needs to correct the amount that was reimbursed. The currency is not one to one. The daily rate is established daily. Your bank can look up the conversion rate and Google can do it hourly. When I send my check it was $270.00 and not $210.00.

When I was needing to cancel my trip due to coming down with the flu the representative was very kind and quick to get me set up with a claim number and all the paperwork that I would need to turn in for a refund. Once I emailed over for review the company was very quick in getting it resolved and issuing a refund for my flight out and home.

Very efficient and professional service! I Would definitely recommend using this company and surely do business with then again. I appreciate the prompt response and action taken to ensure customer satisfaction. The personal assistance given to ensure the claim go through was incredible!

We have been very pleased with the service. There was a minor medical issue which was processed and covered promptly. We have used Allianz travel insurance several times, all with no issues. Have recommended Allianz to friends in the past.

Allianz is a reliable and effective company to advocate for the traveler. They resolved my issue to my expectations. I would recommend them to anyone who is booking a flight. I will always protect my travel plans with booking with Allianz.

Had to return home only a few days into our vacation due to mothers injury at home. Allianz was very helpful in getting our unused portion of the resort rates back. Our refund was here in a timely manner once all the paperwork was sent in. Thank you.

A very positive experience! Anna (call center) was very informative and clear with next steps once my trip had to be cancelled. Website was a little finicky for me when I tried to pull up required documentation but Anna helped clarify. Definitely recommend!

Submitted our claim for airline cancellation and they paid is in a reasonable amount of time. Submitted a different claim for trip insurance through Trip Mate, two months ago, and we are still waiting! Allianz is MUCH better than Trip Mate. Trip Mate puts you on long hold and the only info you get from them is: "Your claim is on an adjuster's desk and will be reviewed soon."

The online instructions and hyperlinked claim form were confusing and kept going in circles. The requested documents had already been submitted. I was told twice you had everything from me that you needed but you kept requesting the same things. After a month of back and forths by email and phone all was resolved fairly.

Excellent service from my initial contact with agent after accident. Paperwork for processing claim emailed and was received upon return from vacation. I completed claim and mailed it on February 21, 2018. Reimbursement check was received on March 12, 2018 - faster service than I ever expected. A+ service on this claim!

Had to cancel trip due to wife's illness. Site was easy to navigate and to download the required documents for the submission of the claim. Mailed in the documents in lieu of E-Mail or Fax. Allianz stayed in contact regarding the progress of the claim and in short time notified that a check for full reimbursement was being forwarded. Would definitely use Allianz again when booking future travel.

I was scheduled for a cruise and diagnosed with the flu 2 days before sailing. I purchased trip insurance thru AAA (Allianz) because it was less expensive. Dealing with Allianz was the easier portion of the entire ordeal. I will recommend and use them again.

I fell while in Costa Rica and Allianz got me home on 2/18/18. Since then it has been a hassle to get them to reimburse me for medical expenses that I paid for in Costa Rica. Everyone I spoke to at the business did not seem to know anything about the claim. I have been very disappointed with Allianz Ins. Co.

I got food poisoning on the Holland America cruise. I was in the infirmary and incurred medical bills which I believe should have been paid by the cruise line were not. They actually told me to submit them to my travel insurance. Allianz was very courteous and prompt and paid the complete medical bill.

Filed a refund where second leg was canceled and next flight was 24 hour wait. Rented a car and drove home in 2.5 hrs. My refund for car rental was approved and waiting payment. Forms filled out are a little difficult to access online.

For a recent family trip we purchased travel insurance - and our daughter caught the flu. 100% I will purchase your product again, but the claims submission process was nothing short of an annoyance. Our dr. faxed in the form to Allianz 3 times before it was marked as "received" from your end. I submitted all documentation at the beginning of the claim. Between confusing messaging in emails, and presented during the process - I uploaded the same documents several times. For example, your instructions mention the need for XYZ forms. Below that shows what has been submitted - my documents were in line with the requirements. Somewhere else on the screen it mentioned I didn't have all documentation necessary to support the claim submission process. So... which is it?

Trip interruption claim - Despite my providing a mailing address, the clean payment was going to be sent out to my physical address. Fortunately, I caught the error. It would not have gotten to me if it was not sent to the mailing address. I emailed in claim forms, and Got no acknowledgment whatsoever, Leaving the ball in my court to follow up.

I was pleasantly surprised at how easy it was to get my claim settled. I had heard that buying travel insurance was a waste of money because it was difficult to get claims covered. In my case I filed a claim with supporting documents and it was reviewed and covered in a very efficient manner. I will definitely share my story with friends.

I was unsure about what exactly needed to be completed for my claim. I called and the representative answered my questions and emailed me exactly what I needed. After completing the documents decision was made quickly, ahead of given the suggested timeframe.

The representatives I talked to were very friendly and helpful through the process of filing my claim. I filed my claim online which seemed a little confusing at first but after some help from a rep the issue was resolved.

I was caught in foul weather in Antarctica, and delayed by five days reaching South America. Allianz promptly reviewed my claim for the cost of rebooking flights and provided a full refund for my loss. Thanks, guys! You're the best!

I thought this was going to turn into a "you did not read the fine print" type of experience, but it was relatively pain free and I am very appreciative that I purchased the insurance... Thank you for your prompt service!

We really appreciate the excellent Allianz coverage and reimbursement of flight fares which were cancelled due to health reasons. Allianz was fair and prompt. It has given us peace of mind and confidence in the coverage. We have had Allianz coverage often in the past and will continue in the future! Thank you so much.

I bought trip insurance with Allianz and the flight ended up getting cancelled by the carrier because of weather/wind. It was cancelled when I got to the airport, so I had no awareness of any issue until at the last moment. The carrier refunded my ticket value but said I had to file a claim with Allianz to get my $21 trip insurance back, so I did. However, they rejected the claim saying that my claim was "foreseeable" because it was "weather" and "on tv", even though I didn't know about any problems until getting to the airport. They then refused to refund me my $21 insurance because I had made a claim and that "activated" the insurance and considered it "used".

We were very happy with the service we received from Allianz. Due to an unfortunate illness we had to cancel our trip and our claim was processed without any questions and very quickly. We will definitely use Allianz for all our travel.

Filed a claim and within 2 weeks had my check. I called customer service with questions and were answered promptly. Good service. Have to send all receipts in which is tiring but the little bit of time it takes it's worth it.

I followed all the procedures and sent a file due to a delayed luggage. Allianz sent me a message saying that several documents were missing and that the copy of the receipts was not clear! (All the docs were sent from my side.) They sent me a final request giving me a 30 days notice to a wrong address. When I finally got the mail and called three times, they refused to provide me my own copies and said that my kids are making too much noise in the background, saying that she doesn’t hear me when I asked to talk to the management (but she perfectly answered to me before)! Because of “my noisy kids” they put me on hold and disconnected the call! The customer service rep was really rude. Don’t recommend.

Allianz was very helpful in processing our claim for trip cancellation after illness prevented my wife from traveling from Arizona to Florida in Jan 2018. Receiving a full refund on our 1st class airfare was a relief after having missed a family reunion.

Purchased the insurance policy through Expedia. Supposedly covers trip cancelation. Due to pregnancy I wanted to change travel date but insurance cannot guarantee full refund. Useless and pointless buying it. You will spend hours on the phone trying to get a hold of someone.

I really appreciate the quick resolution and payment of my claim. However, it was very confusing dealing with your phone representatives. I filled out the online claim form and I was confused about what additional support documentation was needed. When I called your customer service line I got conflicting explanations of what to do.

Refund of Airline Fees - I was very impressed with the way your Claims Department handled my claim. They were very responsive and processed my claim in a timely fashion with no hassles. Furthermore, the claim form was straightforward to fill out. Keep up the great work!

I'm pleased that my purchase of Allianz insurance for a flight I had to cancel for medical reasons, was well worth the premium. I'm glad I chose to pay the additional fee. I highly recommend customers utilize this service for their flights.

The website is very easy to use and very easy to file a claim. Once you filed the claim, you can submit all documents later. You also can view the progress online. The payment was delivered very fast. It made my trip easier. Wonderful customer service. Highly recommend.

I was forced to change my flight reservations due to family medical problem. Under the trip cancellation protection I was able to recover the $200 charged by American Airlines to changing my flight reservations. Refund was made promptly and check received quickly.

The company made it extremely easy to locate a doctor that was covered by the policy and make the appointment. This was overseas so it was very important to receive such assistance. The form claim was sent directly to the doctor so that he could fill it in immediately and be ready for submission. Submitting the claim was easily accomplished, notification came quickly and the payment came promptly. We are thankful to have such coverage.

The service provided the Allianz in settling my claim for reimbursement of cost of plane tickets was outstanding. After my initial telephone call Allianz to ensure all necessary paperwork was submitted, the agent timely processed my claim and the reimbursement check was received as informed.

My father in law fell very ill and will be passing away anytime. Allianz was very helpful and answered all our questions. With Allianz refunding our tickets we were allowed precious time with him before he passed away. The team was very kind and helpful. The refund came in a very timely manner. Thank you for making an already sad time in our family not a huge financial hit, also.

Everyone I spoke to on the phone while trying to initiate my claim was very helpful. I submitted my claim online and everything was very easy to understand. After submitting my claim and required documents it only took a few days to receive my reimbursement. Thank you!

I submitted a claim for the second half of a round trip to Europe. The first half of the ticket was used. The second half of the ticket was two segments from the west coast of the US to London. At some point American Airlines changed the second segment of the second half of the trip flight number and time and issued a new ticket number for that segment. The reservation ID for the entire trip remained the same. I supplied medical documentation for the cancellation, and the cancellation notice from the airline which showed the cancelled reservation code — both ticket numbers were on the cancellation notice generated by American. I was paid only on the first leg of the two leg return trip to Europe.

We had to cancel our trip to Florida due to my wife contracting the flu 3 days before the flight. Allianz was very easy to deal with as my wife was unable to travel because of being contagious with the flu. We explained the situation and they said they would send us the paperwork. The paperwork was filled out by our Dr. and the rest was easy. We received our check in the mail today! Kudos to Allianz!

Overall it was a fairly easy task to submit the claim. Response was good, I did not have to initiate a follow up during the process. I am pleased with the outcome and felt that the insurance certainly fulfilled its promise. I have always purchased travel insurance; this was the first time I ever submitted a claim and I am satisfied with the outcome. Thank you!

In September 2017, I scheduled a dive trip to Bora Bora for March 2018. I took out trip insurance because my dive buddy from Florida had some previous health issues and canceled out on our last two trips. I had triple bypass heart surgery in January so I had to cancel out. Allianz paid my trip change charge of $200 in an expedient manner.

I am very happy with Allianz insurance for hotel reservations. It was so worth $5 to get my non-refundable reservation money back. When we booked, we had no idea my daughter wouldn't be able to get off work, and it was easy to file the claim. They were great and fast on my refund ;D

I was very pleased. Filled out the application online and submitted. Receipt of application acknowledged immediately. Called when I was concerned about email regarding confirming documents sent by US mail. Explained the procedure very well and shortly after received a confirmation email. Got my check in a timely manner. Entire process went without a problem. Thank you.

I was staying in NYC and Storm Grayson hit. My flights were cancelled which required an additional overnight stay. Allianz covered the cost for the additional hotel room and some incidentals. I am completely satisfied with the service I received. I submitted the claim and in just a few days I received my check. Thank you; I will certainly buy this insurance again.

My wife and I were scheduled to fly from Atlanta to Austin on Delta. Unfortunately, we both came down with the flu and could not go. Fortunately, we had travel insurance with Allianz. The paperwork was easy, and the claim was readily accepted. We got our money back in short order. We are very satisfied with the company and highly recommend them.

I've always taken the insurance when we are flying in the winter, because you just never know what happens a month after you book your flight. Funny, I've never needed it. But it only takes once to make me a repeat customer! My son woke with a fever the day before our 6 am flight. He had a sore throat the previous day, then his fever spiked. He was too sick to fly. We had booked the economy tickets to go meet an agent in Atlanta and now couldn't make it and wouldn't be getting our money back! You don't get it back on economy!

I had purchased the travel insurance in case of emergency. It was the best thing I ever did, the customer service has been superb and I was reimbursed very expeditiously. I would recommend this policy to anyone traveling, it is a great security to know that you have coverage in case of an emergency. Thank you so much.

Had our travel insurance for our trip to Aruba. Due to a Hospitalization, we had to cancel. A refund for airfare was sent in a very timely manner. Would definitely recommend Allianz to family and friends. We will be using Allianz for any future trips.

I had to go to a doctor while abroad and was not looking forward to the tedious process of making a claim so I put it off for about 3 months. I was pleasantly surprised to find that making the claim took me only about 5 minutes, where I had to fill out a form online and submit a picture of my invoice from my doctor's visit. There was also no trouble given me for waiting so long. And the best part was that the claim was processed and the money was reimbursed into my bank account in less than a week!

At first Allianz did not accept my claim for reimbursement, but after I appealed and explained my case and how the policy did indeed cover it, they were willing to reconsider and ended up reimbursing me for the covered expenses. I am thankful that they were willing to listen. This is now the second time that I have submitted a claim through Allianz and I am glad I chose you for my insurance policy. I will continue to use Allianz for international flights.

We were forced to change our travel plans due to a major snowstorm in New York. We booked the next available fight, which was 5 days later than our original flight. Unfortunately, the resort rates were higher and I was out of pocket $858 (as per calculations by Allianz). When my original claim was forwarded to Allianz, not only did it take longer than the promised 10 days, but I was denied fair compensation of my claim. On my second effort to recover my losses, I finally got through to someone (Chad **) who understood the nature of the claim and handled it very professionally. I was then compensated for my loss and I received payment in a timely manner. If Mr. ** handled my claim from the beginning, I would have easily given Allianz a five star rating. Overall, I am satisfied, and feel that I have been fairly compensated.

I had to cancel a trip out of the country due to a family illness. Filing the claim was extremely easy and I had a very timely response to my claim with my refund coming very shortly after. I am very thankful for such an easy process during a difficult time for my family!

My husband became very ill and caused me to have to cancel my trip. After I got through all the paperwork, Allianz was wonderful in coming through with my refund. A check was issued and sent home within a week's time. Yes, I will use them again!

Purchased our insurance policy January 25th 2018 and I had a medical emergency January 28th and follow up with my medical Dr. he told me no way I could go out of country, and we had to cancel trip, which was Feb. 4, 2018, and after travel agent returned he sent me documents I needed, and all my paper work filed, I received email telling me my claim was in review, and within a week I received an email telling me I would receive check within 10 days, and we received it within the week. I was very pleased with Allianz and all the people I spoke with. Very professional!!!

I felt it went according to your timetable. Once I had all info to submit it went according to schedule. I will purchase coverage again. We are waiting for my companion to receive her refund. Hope that goes as smooth.

Hi. Thank you for refunding my trip cost in its entirety. I was happy with the outcome, but thought the process itself was somewhat cumbersome. Between filling out a lot of forms online at the beginning of the process and then having to redundantly fill out the same information on paper based forms was a waste of my time. Also, navigating through the process seemed equally as cumbersome. Even though I thought I had completed some steps in the process, there was apparently more work to do. The process itself could be much more streamlined. Thanks for soliciting my feedback.

We were very happy that we purchased insurance. Following injury at home 3 weeks before trip our travel agent guided us thru the process. Allianz agent was very easy to work with and explained steps. Hope is next time we won't need to get our money back. We will enjoy our trip.

After planning the trip of a lifetime with my aging mother, her only sibling was told he needed open heart surgery as soon as all remaining tests were run. No way she could make the trip and it was non refundable. It took a couple months to get all the information needed since my uncle lives out of state and my mom was staying with him before and after his surgery. When I finally had everything I went online and submitted all paperwork. We were reimbursed for her half of the unused trip and Mom couldn’t be happier - unless she could’ve gone to Aruba. Will never book without this insurance again!

Allianz was truly fair and easy to deal with after a hospitalization and trip cancellation. They forwarded the needed documents and responded professionally to emails and phone calls. Reimbursement was in full and timely. I hope never to need to collect again, but will certainly pay their small sum for insurance on my next flight.

We Received refund today in the amount of $48.00. We did not anticipate a check being mailed because I didn't receive a confirmation or response after forms were submitted almost two weeks ago. Thank you for your consideration to this matter.

Very easy and stress free service. Submitted all my documents and received what I needed within a week. I was able to do it all online which was even easier. Instructions were clear. No hassles. I would use this company again.

I needed to invoke the travel insurance I purchased due to illness of my travel companion. My experience could not have been better! The entire process from start to finish was very easy. Turnaround times were quite acceptable, and I was always kept up to date on the status. Thank you!

Our experience with Allianz has been wonderful. We experienced two difficult situations last year as we had to return to the states for my husband to have cancer surgery and again due to the illness and death of my mother. So thankful for the insurance protection with Allianz.

Absolutely wonderful. We had a small medical claim and all we had to do was call and submit our receipts and report from the ship's medical doctor and within days, the money was deposited into our account. Thank you so much.

I would have given this rating a 4 star if the following occurred: In completing the application, there were NO fields to indicate proof from the Travel Agency the cancellation of the trip. If this was clearly identified, it would have been provided. This took an extra week in getting the review completed. Second, when a call was made regarding this information, it took two representatives to clarify our question. I have used Allianz many times and was completely satisfied with the outcome. This cancellation took longer than expected due to the above issues. Thank you for allowing me to share an opportunity for improvement.

This was my first time purchasing travel insurance. Turns out it is a good thing I did because we had to cancel the trip! The service was fantastic. I was amazed by the communication, speed of response and simplicity of the process. The website did have a few small hiccups (would not accept my zip code due to the leading zero) but that was minor in the grand scheme.

It was an incontestable case: a suddenly ruptured eardrum for which I went immediately to the Emergency Room. Nevertheless, I was impressed by Allianz's cooperative and sympathetic attitude and the speed and clarity with which they processed my claim. (The only loss to me was the price of the airplane ticket; no extras, so that also foreclosed any arguments that could have emerged.) They were wonderful!

We had a flight cancelled and the hotel that we booked would not refund their cost at such a late date. Insurance came to the rescue and paid us for the cost of that hotel money that we were out. Only complaint is that on their website, to try to review the details of a claim was impossible.

Buying insurance in my opinion you should be able to cancel for whatever reason you would like. That is not the case though, you have to have a reason be it medical or a few other options. Once the doctor filled out the required form the process was pretty quick.

I purchased Insurance 10/4/17. In Jan I developed a serious heart condition. Online I followed the instructions and all the paperwork was sent to Allianz. They processed and approved my application and sent me a check in full. I highly recommend Allianz.

My brother in law died and we had to cancel our trip to Costa Rica. It was a rough time for us. Thank goodness I bought insurance and Allianz paid the trip cost back in total without a hassle. I would recommend Allianz. They had excellent service!

Very timely and professional. Would definitely buy another travel policy from you again. Claims handled quickly. Very good website that allows one to check on claim status. Thank you for your good service and quick response time in getting back with me!

This company has been very easy to communicate with, reviews are done quickly. Thought we would have been reimbursed for our delay of 7 hours getting to our destination. Still a little curious about this decision.

Flight missed due to weather in Paris. Missed our first nights’ hotel in Casablanca. Luggage was lost/delayed six days as well. Allianz refunded the lost night at the hotel and reimbursed me for clothes I purchased due to delayed luggage. Allianz was easy to work with and reimbursed in a timely manner once I filed the claim. I am very happy with their insurance reimbursement service.

Personnel always helpful in answering all of my questions. Very pleased with overall handling of the claim. Time was reasonable. Documents needed were easy to obtain. Do wish I had an easier method of scanning needed documents vs one page at a time. But that is my issue not Allianz.

Post operative infection forced a 7 day vacation cancellation at a resort. I provided the Allianz paperwork on or about February 7, 2018. On February 25, 2018 my claim was fully paid. I was totally satisfied with the promptness of the claim service.

I talked with agents who patiently helped me work through the problem I had that required the schedule change, helping me gather documents I needed. I am so happy I was able to recoup the loss I would have suffered without their help.

Our claim was handled quickly and accurately with refund giving for cost to redeposit airline miles due to canceled vacation plans as a result of damage in St. Marteen from Hurricane Irma. Thank you for your prompt and courteous service.

We obtained the Trip insurance for our trip to Australia. We rarely have purchased Travel Insurance in the past, but because this trip was to be 7 weeks long and more expensive, we decided to get it. Our 2nd week out, I developed a medical problem and went to the local ER, where I received excellent care and paid the bill. Once we were home, I submitted the paperwork. Within 5 days, I received word from Allianz that the claim was approved and that our check was on its way. Four days later, we had the check to reimburse us for the medical expenses. Excellent service and easy to do everything online. There wasn't even a need to talk to anyone on the phone. After this experience, we'll definitely be purchasing insurance from them again.

My sister and I planned a trip and purchased the trip insurance for peace of mind. We both have children and anyone with children knows that something can happen at any time. My sister ended up getting sick and her doctor advised her not to travel and filled out the form provided on the website. We were refunded our plane ticket amounts in full within 2 weeks. I’ve never purchased trip insurance before, but I will now with every trip!

After purchasing trip insurance for $1000, I had a claim for $1142 due to a cancelled flight due to weather in Africa. After submitting all required documentation, Allianz sent me a cheerful letter of congratulations settling my claim for $200. After not being able to reach anyone at Allianz by phone, I called my travel agent, who referred the company. She was able to get my claim settled for the full amount, as she refers a lot of clients. Allianz was able to "find" additional coverage, and paid the claim in full. While I am happy to have received the full amount of my claim, I'm pretty sure that had I been acting on my own, I would have had to settle for $200 on a $1142 claim. Insurance company at its worst--collect the premium, don't pay the claim. Will not use them in the future.

The process for submitting my claim was straightforward and easy. Additionally, processing my claim was quick. Accessing the forum online made viewing the claim simple, too. I am satisfied with this service and would encourage friends and family to purchase a similar policy.

Very easy to submit an online claim within Allianz Global Assistance USA. Online claim was reviewed quickly and compensation was sent in the form of a check quickly. Check was received 1-2 weeks later. No complaints and great service provided by Allianz Global Assistance USA.

Great company to work with. Fast payment. I will always use them in the future on all trips. I would recommend to a friend for all vacation insurance needs. If you do use them make sure the amount of your insurance will cover all expenses, flight, room, and rental.

Excellent customer service. My refund was given to me without hassle. I had been sick and had a slight stroke, pneumonia, and Bell's Palsy. Wanted to travel, however, my medical problems disallowed me. I explained to your company and they acted quickly, free from unnecessary drama, which I liked. I would refer your company to anyone. Thank you.

I was very dissatisfied with the experience. I imagine thousands of people give up before jumping through all the hoops Allianz asks of you. My mother fell and was hospitalized on the day of my insured flight. I was asked to get HER medical records. That is not possible and WHY would her doctor want to spend time out of his day to do this paperwork. My experience was compounded by the fact that my mother died from her injuries, and even her death cert wasn't enough to get the claim started. I was in tears several times over this process. It was awful start to finish and I would NEVER get trip insurance again. The phone center is extremely loud and the accents are very strong. It is hard to understand people when you can hear others on phone in same room.

Once I got the appropriate paperwork, the case was resolved very quickly. Only complaint was that I paid for the ticket for someone else and the refund check came in her name. Now we have the hassle of mailing it to her, having her deposit it then writing me a check.

Overall... it ended up well. But the whole process seems like it could have been streamlined. I called a bunch of time and just got the what seemed to be "screeners". They should tell me they can't answer questions and send me on to someone that could. They were like robots repeating my email info... when I could have talked to a processor sooner and gotten the documents needed faster. With questions... they need to transfer... I had no idea until about the 6th call that there were people that knew more and could tell me more. Overall... I got paid and was grateful.

My claim was handled well, without any hassle. The only issue was that it took more than 3 weeks for a very cut and dry claim. It seemed that it took a phone call follow up on my part to get the claim reviewed.

I came down with the flu right before I was to travel and was unable to make my trip. The claim process was straightforward and I got my refund in about a week. I did not have any problems. I will buy the insurance in the future.

Injured my back and was unable to fly. After getting the details, everything was processed in a timely fashion. So happy I had purchased the insurance. You never know... Great to have the option of Allianz and so worth not losing the money I had used to purchase my flight. At least when something unexpected happens, they’re there to help!!

We are a very long Allianz customers. I think it's always smart to have trip protection. After years of not need it Allianz’s help, last month, our flight was cancel due to severe weather, and the airline changed our departure date to the same date of our return. Yes, I’m not making it up! I called Interjet customer service, and asked them to please change the date they arbitrarily give us, and the answer was no! Then, I called again, and the answer was still no! It was hard for them to understand why we didn’t want to travel out of the country just to be at the airport for 5 hours and come back.

I had to change my flight travel dates due to a family member illness (my sister). Allianz Global Assistance was helpful and expedited when processing my request. I would totally recommend it and will use it always even more now that I know the great service they provide.

I am so thankful that I purchased insurance for the hotel visit. Some unforeseen things came up and we were not able to take our trip. Allianz quickly helped with our problem. Very satisfied with them. The process was easy to understand and they were very communicative.

This company is very professional, easy to work with, and accommodating. I was happy to have such an efficient, competent, and supportive company to work with. My claim was dealt with quickly and without added stress to me. Much appreciated. THANK YOU.

So I never requested services from this company - my card was charged without my consent. I did not provide my credit information to Allianz, Ticketmaster did, so I understand the situation may not be their fault, even though I did select no to insurance when I purchased tickets through Ticketmaster (which will be addressed with them).

I missed my train and Allianz was extremely helpful in helping me get my money back. I am very happy I spent the extra money to insure my tickets. In the future, I will definitely continue to use this service to prevent any future losses. I will also recommend this to all my friends.

I had to cancel my trip due to contracting the flu. I was charged a cancellation fee and I submitted this to Allianz and they took great care in refunding me this fee. I always purchase Trip Insurance due to these unforeseen events. Thank you Allianz!

August 28, 2017 I got cellulitis while onboard a ship. I attended the onboard doctor, was diagnosed and received a 10 day prescription in 20 minutes. Total bill $488. On return to Canada the end of Sept 2017, I submitted my receipts to SunLife Insurance who forwarded my claim to Allianz. They sent me six pages of forms to fill out to cross reference provincial claims on November 3, 2017. Those forms were submitted. January 4, 2018 I received a letter indicating a second request for my family physician contact information which was already available from the information submitted Nov. 4th was necessary.

My baggage was delayed during my international flight from Lisbon, Portugal to Amsterdam, Netherlands by Iberia carrier for over 48 hours. My claim was submitted including electronic copies of the receipts for the purchase of clothing, personal hygiene products, etc related to the waiting time for my baggage to be located and delivered to my hotel location in. Everything was efficiently taking care of by Allianz Global Assistance. Thank you.

My refund for my airline ticket was very prompt, once I submitted the proper information required on claim form. I was very pleased and kind of surprised how easy it was to recoup my money. I would definitely purchase the trip insurance again, when I fly.

My 89 yo Dad ending up to go to Florida with me so I needed help him heal, I needed to change my destination and Allianz paid by difference amount. They were great and did not take very long, responded appropriately too! Thanks.

It was absolutely the easiest time I have ever had working with an insurance company. Payment was fast and with the proper documents, a decision was quickly made and a check was issued for my expenses. I am an avid traveler and am so happy to have Allianz.

I had to cancel my trip for medical reason and found the claims process was quick and easy to use. The online fields are easy to use and track my claim. I will always purchase insurance for all future trips.

Sure glad we purchased insurance for our recent trip because my girlfriend became extremely ill and could not take the trip. Allianz was very understanding and provided a full refund of her airline ticket within a few days. Thank you.

When we scheduled our trip through Priceline we decided to get the trip insurance policy in case something prevented us from making the trip. We planned our trip 8 months in advance. As it turned out three weeks before the trip I fell and turned out developing blood clots in my arm. It was a slight injury but it had big complications. I ended up in the hospital four days before our flight because blood clots were found in my lungs. As it was I couldn't fly though I was looking forward to the trip. We were flying to Hawaii for a three week vacation. We were able to cancel everything except a two night lodging stay.

I highly recommended buying additional insurance. They are very professional and ably with unexpected issues that may arise. The one issue I had was that buying seconds after you purchase a flight on phone with a rep. And get transferred to purchase insurance with a insurance rep you will pay double. It's less expensive for the same coverage if purchased online. Now I know and thought I share. Another wise I recommend.

Everything was great dealing with filing a claim after my trip changed. I am planning on purchasing this again when I fly again. The claim form was nice and easy to submit. I would recommend other friends to use this company to purchase trip insurance if they fly!

My son came down with the flu and we had to leave him home with others to care for him while we visited my parents, who are elderly and ill. Allianz was clear on what they needed for the claim and we received the check within 10 days.

I faxed all the paperwork from a UPS store and cost me $27 to fax it. I was told from Allianz did not receive the fax for like 5-7 days. We all know a fax is immediate. At times Allianz was very rude and I lost my temper. I have all my paperwork from the doctor etc. I would never waste my time or money to have to go through so much stuff. I thought it would be quick and smooth. They should reimburse for my fax (I have the receipt from UPS). No one at Allianz know what UPS was.

I signed a thing... and this thingy was 20$. This thingy allowed me to refund my ticket if I wasn't able to get on my flight for whatever reason... So this guy cancelled the date. I got sad and knew I could use Allianz to get my money back, HOE! Swag.

This policy is fine, reasonably priced, easy to get, covers what I needed in a Rental Policy for these rental companies. Thank you for putting this out there for customers like me & others like me. Thank you again very much.

I submitted a claim on February 17, 2018. To date I have received no reply. My friend needed to cancel her ticket as she was just diagnosed with lung cancer and needed to begin chemotherapy immediately. She needs the money back to pay for her extensive.medical expenses.

After my husband's diagnosis with inoperable metastatic cancer, I had to cancel 3 round trips that I had booked on commercial airlines as non-cancellable fares in order to assist with his chemotherapy and other medical care. The Allianz website is well organized to clearly explain the documentation required to make a claim of this type, and once I had provided this, they came through for me with full refunds of my airfare for all 3 trips. My husband's diagnosis has been devastating and it was a mercy that at least we didn't have to add lost airfare payments to our woes.

The service was very timely, professional, and responsive. The website and the filing of a claim is easy. I received a quick response, and was issued a refund in a timely manner. I received confirmation emails and follow-ups. The forms were easy and available. I highly recommend.

When held overnight in Philly due to late arrival first leg of connection I had to remain in a hotel. Allianz paid for the room, as advertised, in the trip insurance. No hassle, simple process. It is great doing business with a firm that keeps their word. Thank you.

Prompt and easy procedure in claims. I got my check for payment of my medical needs during my trip in Australia. I submitted my claim forms and receipts, and Doctors prescription (copies). I was informed that they will review my claims, and a few days later, I got my check for payment of my claim.

Could not have been better. First time I used Allianz Global Assistance and was very pleased. Even got paid for some meal items that I did not have receipt for. Got a check promptly in the mail. A very good plan to use insurance these days with all the travel problems going on.

Our return trip from a winter wedding in BUF was delayed because of severe weather in EWR. Although United rebooked us for the following morning at no additional cost, we did incur expenses related to an additional night in the hotel, dinner, and a higher fare on Amtrak from EWR. Allianz covered all of the above without any problems.

My husband and myself purchased Detroit to Ft. Myers return Spirit flight tickets and, fortunately purchased insurance (Allianz). Husband found a suspicious growth on right lung and was scheduled for CT scan, pulmonary function test and biopsy test. Dr. would not let us travel. Filed claim and everything was handled perfectly. Have both received our refund. Hope to reschedule next year.

My flight was cancelled and rescheduled for the next day. My travel insurance covered all additional costs that I incurred because of the delay including meals, parking at airport and taxi to airport. I was pleased with how easy it was to get information on my policy and the ease of filing the claim.

I wasn't thrilled at all of the documentation I had to provide to receive a refund on my airfare. I thought that when buying trip insurance I could cancel for any reason. That said, Allianz emailed me the materials I needed immediately and processed my claim quickly. I appreciated the online submission system.

I’m very satisfied with Allianz insurance because from filing a claim to recover my losses every step was easy to do and to understand. My daily coverage helped me to avoid paying out of my pocket and does include a lot of things.

We had been trying to get my husband's medical charges paid for that he incurred while on our cruise for quite a while. We went through both of our insurances first, which took forever before they both denied them and then we finally went through Allianz. Let me tell you they made the process so simple. I scanned my documents and emailed them to them and within 10 days I had a message that the claim had been approved and we received our check less than a week later. When we go on our next cruise or trip we will definitely get our insurances through Allianz. I just thank them so much for making things so easy and quick, that doesn't usually happen when you are filing a claim.

My name is Juan ** and I am writing in behalf of my mother Stella **, who is 72 years old and doesn't speak English. At the beginning of my mother's case (**) the attention and customer care about what happened was really good, but during the process to get the benefits of the insurance, we had a really bad experienced such as lack of customer care and service from the travel department when my mother's emergency repatriation trip to Colombia started.

They stolen my money. I bought a fly tickets with insure then I couldn’t fly so I cancel. NEVER GOT ANSWER for this company, they charge me with $246.60 for each passenger so I bought my tickets for $1890 total after cancel because my husband got an ear infection they told me that we don’t qualify. When I rebook I paid $984 for cancel plus $600 for difference fares. Total 1584. This is scam company. Don’t get insure for them.

When I booked my trip 3 months before I travel I felt great but one day before I travel I felt very sick so I went to the doctor. After he examine me he recommend not to travel so I cancel my airline's tickets and I file a claim thru ALLIANZ and they were very helpful. I got my check within a week.

The company was very quick to review and process our refund. (Change due to military order change.) I would highly recommend. The customer service representatives were very professional and accommodating to our needs. I will absolutely use the insurance again when purchasing a flight.

We submitted for transportation during our vacation. The claim was processed very quickly and approved in a timely matter. We were very satisfied. Once we were informed that our claim was approved and notified this, we received followed up that let us know for anything in the future.

Easy process and money was refunded quickly. I needed a refund due to my husband's deployment date being changed. After submitting the proper paperwork and completing the online process everything else was simple. Thank you for all the help during this process!

I became ill and could not travel. The claim process was very well described and easy to follow. I downloaded the medical form, asked the doctor to complete it and used the online tool to submit the information. I received the check for reimbursement in about 10 days. I highly recommend this policy.

My wife and had an airline travel delay, which made us miss our ground transportation. Allianz reimbursed our ground transportation costs promptly without questioning our claim. Good customer service and I would definitely recommend this company to my friends and family.

I was scheduled to play in a Senior Softball tournament in Florida and injured my elbow and had to cancel my participation because I could neither throw nor bat. I got papers from my Orthopedic doctor suggesting I not travel and Allianz was very understanding and refunded the entire cost of the airline ticket and very promptly. I was extremely pleased.

They were friendly and helpful. Got my claim processed and returned quickly. Easy to use website. I was able to track the process of my claim from the moment the claim was open until my claim had a final outcome. Claim came quickly and without delay.

I have never purchased travel insurance in the past. For some unknown reason I did this time. I had to change my reservation and then called Allianz Global Assistance. They created a case, I submitted the paperwork and had a check in less than 1 week. I could not have asked for better service. It was perfect!!

After making such a stink in several different ways, I was SHOCKED and BLESSED to receive the final amount to complete the request I made. I so appreciate Allianz making this huge mess a complete happy ending to a situation I had no control over!!! Thanks for looking at all Info submitted, understanding, listening, caring and helping! I will definitely continue to use your company and HIGHLY encourage and recommend others also to use Allianz!

I was able to successfully cancel my trip and receive a full refund after being unable to make my flight due to sickness. I did have to submit some paperwork from MedExpress, but overall it was an easy process! The refund hit my bank account a day after I submitted the claim (three days after my trip).

I called and spoke with Hugo about filing my claim for a travel delay. He was extremely helpful and walked me through the process step by step. I was able to quickly receive my accommodations reimbursement. Very glad I purchased insurance for that trip.

We had to cancel our airline tickets due to a medical issue. We notified Allianz with our doctor's signature and the paperwork, and within the week they had mailed our refund to us. Very efficient company. Glad we had the insurance.

I appreciate the speed at which I received reimbursement of expenses due to a severe weather delay. The process was easy and fast! The policy was easy to understand and when I went online to start the process, I was done before I knew it. It's always good to hang on to travel receipts -- you never know when you will need to refer to them.

The customer service people we spoke with were helpful and the claim process was simple and efficient. Payment was timely. We needed to return early due to an emergency Cesarean Section on our daughter. As a result, we incurred flight change fees that the insurance covered. Thank you.

I greatly appreciate the timely response of our claim. Some people thought buying the insurance is foolish but I have to disagree. It proved very beneficial and will continue to buy. I do have to say though when I did call on what to do I did not appreciate talking to people from a different country. I could not understand what they were saying. Please have a U.S base company doing your customer service. Had a problem dealing with what forms you needed so I just guessed. Thank you again for your assistance.

Everyone was very helpful and my claim was processed in a timely manner. I had 2 different policies, 2 different trips, and both were needed. I will always get trip insurance from you. One claimed involved a lost item and the other was hearing aid batteries that were damage during air travel.

I made a claim and received an email within a day or two. I had trouble accessing my claim with the claim number, so I emailed Allianz. They emailed me back with direct links which made it much easier. My claim was processed within a few days! Excellent and responsive customer service!

Planned a trip to DC when I had to cancel because my husband was admitted into the hospital with chest pains and they did a catheterization and had to insert a stent. Thankfully I had purchased the protection insurance and I filed a claim and received my full refund. Thank You!

I purchased this insurance on a whim when I made my reservation and I'm so glad I did! My trip ended up having to be cancelled and I was able to recoup all my money within a few days with just a quick form. I handled everything electronically and I didn't run into any issues. This was a great purchase and I will definitely be using this company again to protect my travel.

Trip Cancelation due to Health Issues - Were very efficient in issuing reference no., e-mail acknowledgments. Very efficient in processing claim. Aspect of Brazil visa cost, $320 still not addressed. Agent Robert ** of Affordable Tours assured us that it is part of trip cost to be recovered by insurance.

My first contact re the claim was with some a very professional agent. This person was particularly polite and submitted all necessary claim documents in a timely manner. My claim was settled very promptly. Congratulations on a job well done.

I have never purchased travel insurance previously, but very glad I did this time. I only wish I had purchased protection for all of our trip. My wife and I have been planning a trip to Australia for months. The reservations were all made and we were set to go. But... one month before our trip, my wife suffered a very major health issue which forced us to cancel our travel plans. For the most part, all of the airlines, car rental companies and Airbnb facilities were sympathetic and easy to work with, Most did not levy charges for cancellation. There was one cancellation fee incurred and, fortunately, was covered by this trip insurance. I submitted the necessary paperwork to Allianz Global Assistance and in less than a week, we received a check for the out-of-pocket expense incurred.

Your service was excellent; this was the second trip we've had to cancel this year, and there was no problem getting a refund. The first was due to a death in the family and this one was due to an assault which resulted in surgery.

I was very pleased with your handling of my claim due to medical issues. The information required was easy to understand and required a minimum of detail to submit. I will be using your services again. In fact I have Procured your services for another trip.

My claim was processed in a timely manner and the staff was friendly to deal with on the phone! It was easy to upload the documents online and the refund was complete. I received some bad advice at first, but the mistake was corrected, always in a friendly manner and I got my full claim. Thanks!

Unfortunately due to Blood Clotting in my wife’s legs we need to cancel an upcoming trip to Maui! Upon providing medical proof within 14 days Allianz cut us a check for full amount of airfare which was our only expense at this juncture! Thanks Allianz.

Very fast, accurate, & easy! Was very easy to fill out online with clear instructions. Claim was accepted and approved later that night and concluded (even with direct deposit refund) back by the next morning! Thank you very much for easy accessibility and online resources.

I emailed customer service with my issue, namely my trip was cancelled. I received an email with instructions on how to file my claim with all information to proof my trip cancellation. I completed the form and sent it back to Allianz. A short time later, I received another email stated they are working on my claim. A few days later my claim was completed and payment was sent. I did not have any problems, filing my claims with Allianz.

Due to an illness of a non traveling family member we were unable to begin our trip as expected. One call to Allianz got the claim process started. Once the forms were completed I used the email option to file. The refund came in a couple of days directly to my bank account. Staff I spoke to were very accommodating. I am quite pleased.

I was very pleased. The process was very easy for filing and receiving my claim. I did not have any trouble at all and once I filed a claim it was very easy to track. It could not have been easier. Did I mention that I was very pleased? I was. Great job.

After having an expected medical issue I had to cancel an airline ticket. The process to get my refund was quick and without a lot of hassle. Every one I talked with was very helpful and extremely friendly. Thank you.

It's a little bit difficult to just file through website itself. The website show errors. However, when I started my claim through customer service it went well. The lady is friendly and tell me exactly the documents I need to provide.

This was my second time purchasing Allianz travel insurance, and the first time I actually had to use it. I got sick in Barcelona and needed to see a doctor. I called Allianz (who accepted the charges of my international call according to the automated voice answering service) to find out what I needed to do in order to be covered. A helpful and friendly representative explained what I needed to do in order to successfully file a claim. After I came back from my trip, I filled out my claim online and attached the supporting documents. Within 10 days, I saw the funds being depositing into my bank account. I'll definitely be doing this again for my next trip!

After falling ill and having to cancel my flight I was able to submit my Doctor's office receipts and proof of my flight purchase and was given a refund. Will definitely purchase again. They were very prompt and professional. No hassle and kept me updated via email.

I was very pleased with Allianz Insurance I have purchase their insurance before on some of our trips and this last time was in January 2018 and I got sick and had to see the ships Doctor. I did get a doctor bill that I turned in to Allianz and within days I received check for what I had to pay on board the Cruise Ship. I am very happy how the claim was handle.

Excellent experience overall. Unfortunately, we had an illness in the family and were forced to cancel our trip. Allianz was great to work with and facilitated our questions and concerns in a timely, professional manner. I highly recommend Allianz to everyone.

Everything with the refund went very smooth and I did not experience any problems. We have already received the refund and will plan to use Allianz in the future. Have been extremely happy working with Allianz.

Easy to apply. When I have to change my return travel date, I have to pay 275USD for the change to the Airline. I called and checked with the Allianz customer care, they guided me to apply for a claim. Applied for the claim and uploaded all the relevant documents. My claim got approved in 10 days and the money got credited to my account in another 5 days. Highly recommend Allianz to others based on my personal experience.

I had never before had to file a claim for ticket insurance. I called your 800 number. The representative walked me through the documentation I would need to file my claim. The online claim process was easy to understand and easy to execute. The claim was approved and I received my check in less than 2 weeks. As a review you get 5 stars out of 5. Thank you.

I recently encountered a flight cancellation due to aircraft problem and got rebooked to a flight 28 hours later. Although airline arranged accommodation with meal voucher, it wasn't enough to cover all the meals. I saved all receipts and submitted them online and the claim was processed in a timely manner and my expenses were reimbursed. The online claim process is simple to use and I would recommend it to anyone.

Your company deserves an A plus for the manner in which my claim was handled! Thank you! Thank you and please keep up the good work. We have an August trip planned and already have you covering that trip.

I purchased the insurance policy for a potential court requirement. The date was moved and I filed a claim for reimbursement. There is a lot of supporting documentation required; however, if you have everything, reimbursement is quick. I am thankful I purchased the insurance policy. Thank you.

In July 2017, our son fell and broke his arm in Marseille, France. The break required surgery and an overnight stay in a French hospital. We contacted Allianz upon returning to the US, but had no bill from France to file a claim. Six months later we received a bill, filed a claim and, as promised, received notification within 10 days that our claim had been processed, approved, and that a check was on its way for the full amount of the bill. With this kind of customer service, I would not hesitate to use them again.

The person who answered my call could barely speak English. I had to repeat myself more than 3 times. He was useless. I suggest you either hire people who can speak and UNDERSTAND English. I was on a plane at midnight in an unfamiliar city looking for guidance. He provided none.

I was extremely grateful for the quick response and turn around of your insurance reimbursement. My brother in law ended up passing and we were thankful that our trip was able to be canceled without any added stress. We have never needed to submit a claim and this experience was heartfelt. Thanks.

I purchased two sets of tickets to a concert in Las Vegas. One of the pairs of tickets were for friends. After purchasing the tickets, my friend learned that he was being laid off from his position. Thank goodness I purchased the travel insurance. Because of this, I was able to file and claim and avoid paying for tickets for someone that had to cancel their trip due to financial ramifications. If I am ever in that position again, I will definitely get Allianz insurance. A+++

All went well except that I was not notified that the claim was settled. A simple email would have done the job. I did find out it was settled by going to your claims site. I would recommend Allianz to my friends. Thank you.

I had travel disrupted due to snow in Toronto canceling many departing flights. I did get one flight out, but missed my connection and had to stay in a hotel overnight. The Allianz claim process was simple and menu driven, I provided the hotel bill and within a few weeks was fully reimbursed for this hotel stay.

We purchased the Annual Basic Plan at a cost of around $250. During our recent trip to Tahiti, we were forced to use the plan due to my wife's severe sciatica which rendered her incapable of movement or self-care. On the positive side, the Plan is cheap. On the negative side, the assistance we received was consistently late, ineffective, and poorly delivered. To start, it was impossible to reach Allianz by telephone from our cruise ship... We were kept on an endless hold. Next, it took Allianz two days to get things moving, all the while my wife was in pain in a primitive clinic on a remote island. Throughout the process, it was like dealing with the worst government bureaucracy. The medical department did not talk to the customer service department which meant that the customer service department was consistently 12-24 hours behind things.

I purchased airline insurance for a trip to visit family. The day before I was scheduled to depart my sister became very ill, and I had to take care of her and get her to a doctor. Thankfully, I had purchased the Allianz insurance with my American Airlines ticket. I filed all the forms and submitted my claim the day I was supposed to be flying out, and within a week I was fully reimbursed for my airline ticket. I will purchase insurance for future tickets. I had a very pleasant and positive experience with Allianz.

We put in a claim for a trip that was interrupted and I had not realized we could get miles reimbursed. It was a nice surprise to see that the person working on it had noticed it and had added that to our check! I would recommend this insurance company to anyone that does a lot of traveling. Their rates are reasonable and the staff is very helpful.

My refund was done in a very timely manner. Getting the insurance was a great idea & protection. The agent I spoke to when I was in the process of filing was very pleasant and explained the process clearly. I was quite surprised when I received the email saying my refund would be coming within 10 days.

Thank you for the excellent customer service and check to replace my damaged luggage. This was the first time but won't be the last that I take this coverage. Was very pleased with the way everything was handled and it was easy to submit my claim.

The paperwork involved for me was quite confusing, but in the long run Allianz came through in the time frame that they said and I did get my refund. THANK YOU, JEFF. I would definitely consider getting the insurance in the future.

Due to a sudden illness it was necessary to cancel my wife's reservation for an American Airlines flight. I contacted Allianz by telephone and was given complete instructions as to how to file a claim. A claim was filed on Friday, 2/16/18, and was approved with 4 days. EXCELLENT SERVICE ALL THE WAY--MANY THANKS.

This is the first time I had to file a claim. I was impressed with the customer service representative who opened the case. He talked me through the steps and paperwork I would need and sent me a link to download the forms. Once I submitted the claim, it was settled very quickly.

My daughter had a serious medical issue and I had to cancel a trip. Allianz was quick to reimburse for my airline ticket. Very pleased. They reimbursed me quickly, answered my questions and were very nice and understanding on the phone. I could not have asked for better service, worth the $20 I invested when I bought my ticket.

Allianz promptly took care of the reimbursement due to delayed luggage. The system is easy to use. They make it easy and quick for the customer making less horrible the travel inconvenient. I will use this travel insurance for all my incoming future travels. Thank you.

Due to a medical issue in Europe, we had to interrupt our trip and make other plans to fly home. I had two separate insurance plans to cover different legs of the trip. While this was the smaller claim, I was so impressed with the online process and turnaround of my claim. I would definitely use Allianz again for trip insurance.

My experience with Alliance was good. I had to cancel my trip due to a parental illness. Allianz' forms were easy to fill out and their response handled swiftly and well. I was very satisfied. I have used them multiple times, particularly on long lead-time reservations, and recommend them highly.

Allianz handled my claim in a timely and professional manner. I provided the needed medical information regarding the cancellation and my claim was settled promptly to my satisfaction. I was kept informed as to the status of my claim and was given tentative dates regarding the review completion that were bettered by the company.

Allianz provides a quick and easy method for filing a claim. And they respond in a very timely way. It is easy to do business with Allianz. I will always consider them in any future trips, domestic or abroad. Knowing the ease in working with them puts my mind at ease.

They were very helpful getting us the info we needed to start the refund... They told us it would be about 10 days and the check came 10 days later with all the money returned... We will use them again and again.