Allianz Global Assistance Reviews

Purchased an insurance from Allianz. The trip got canceled. After a month a 5 phone calls they still "reviewing" the documents. It took them a second to charge my credit card and over a month to "review" the supporting docs.

Provided ALL requested information regarding trip cancellation due to family illness. Online claim form was completely filled out including doctor's name and phone number. Then a letter was requested to provide the following: "Proof of your visit or consult with a physician. Documents may include receipts, a visit summary or other documents related to the diagnosis and symptoms requiring treatment (reason for visit)." Other document was provided. Doctor's assistant, RN (nurse) ICU case manager who provided admission date, names and that family member's health was in decline.

Purchased Allianz insurance through Alaska Air. Had to cancel trip due to admission of family member to ICU. Provided all requested and supporting documentation to Allianz, which included a letter from the ICU Case Manager as per hospital policy and at the direction of the patient’s physician. A second request by Allianz asked for a specific diagnosis and symptoms which required admission and physician signature. The letter from the ICU Case Manager contained all required information with the exception of diagnosis, which in violation of HIPAA law and physician signature. Allianz will not process claim without diagnosis or the doctor’s signature.

My husband and I were sick on our cruise and went to see the ship's doctor. He had one visit to the doctor and I had two. We submitted the bills and paperwork to Allianz and were reimbursed for the total amount.

I was pleased at how easy it was to file the claim, and absolutely blown away by how fast I received my refund. I was impressed by the service, and want to extend Kudos to you! Thank you for your help.

Long after our 14-day Carnival Cruise was booked and paid for, including Allianz Insurance, I was diagnosed with a serious illness and had to cancel the cruise. With help from our AAA Travel Agent, all of the paperwork was completed and submitted and we received a check for the balance of what we paid for the cruise and what the cruise company refunded shortly thereafter. Allianz is a first class company and we highly recommend insuring your trip with them every time you travel.

This claim was denied based on preexisting conditions. Based on your definition of preexisting conditions and my past surgeries, I will always have preexisting conditions and will therefore be uninsurable. Your definition of preexisting condition should be clearly stated BEFORE the customer takes out and PAYS for the policy since you REFUSE to refund the policy cost after denying the claim. I will never use Allianz again nor will I ever recommend Allianz to family, friends, or associates since I feels some deceptive business practices are utilized in the collection of premiums from unknowing, uninsurable individuals.

Customer service was great. It was my first time purchasing flight insurance and the representative who helped me made it very easy. She was very patience & helpful with me on phone even though I probably had asked her the same question over & over again. Overall, great experience for first time customer.

I was surprised by the depth of questions I was asked about my family emergency. Doctors names, hospitals, etc... That is really private information that should not be asked. And the amount of forms asked to submit. I was happy that the claim was paid though. My fault for not asking for complete reimbursement. I only asked for the fee of changing flights, but it was actually more than I submitted.

I very much appreciate Allianz and how you handled our claim. Prior to submitting information (while stuck in Maui), I called and received all the information I knew in order to be best prepared. Therefore I saved my receipts and later easily was able to easily submit my claim. I will definitely use you again.

I canceled my flight going into Atlanta with the storm approaching the Carolinas and which the forecast showed it affecting the Georgia area. Filling the claim was easy online and I was very happy that I purchased the Insurance when I bought the tickets.

Easy to file, and very quick response. Best travel insurance ever purchased! I did not even have my gas receipt, but had the airplane notices of delays and explained that travel to another airport in another city was required to leave the same day.

The person handling my claim was very courteous and understanding. The process was professionally handled and I was instructed exactly as to what needed to be turned in for this claim. The reimbursement was fully returned at a very reasonable time.

Came down w/ a very bad cold on the day of travel. Canceled my flight, went to the doctor, got his note, submitted claim to Hawaiian Airlines, they forwarded to Allianz, & in about 15 days received a refund. Thank you very much.

On our last trip, my husband had a problem and went to the medical facility on the ship. They took care of it, but the cost was about $270. When I got home, I filled out the form online, scanned the bill from the ship and within a few days, the money was deposited in my bank account. Great Service!!

My family and I were stuck for an extra 8 days in the Philippines due to a plane accident in MNL that canceled all flights including ours the night we were supposed to leave. I immediately called Allianz we were informed of the cancellation and I was assured that they would be there for us and reminded me of what our insurance covered. Upon returning, I submitted my claim with all the receipts and information that was asked and in about 2 weeks the money was in our bank account. What a relief! I was so worried about having to spend so much more money that we didn't budget for. It was stressful enough that we had to worry about missing work and the thought of my kids upcoming school year. Allianz took a good portion of that stress away. Thank you.

I am very happy w/the way Allianz processed my claim. They were thorough and made it easy to file the claim. When I had questions they were quick to answer. The online option of looking up your claim is very helpful. I would use Allianz again for my travel insurance needs. Thank you.

Very impressed with the speed and ease of receiving our refund due to medical problems which prohibited us from taking our vacation. Customer service was very polite and very helpful and made the process quite simple. Thank you for helping us recover our investment when we were physically unable to enjoy our vacation.

Excellent service. We highly recomend to everybody to use Allianz global assistance. Thanks very much for your help and support and I hope to be using your services soon again. I was not wrong when I did choose you as our insurance company for our trip tickets. Thanks again for the refund.

Claim was easy to put in. Took a little longer than projected to find out if claim had been approved due to hurricane that happened at the time they were reviewing the claim. Very satisfied with the service. Would use again.

We were traveling on vacation in Spain, when my wife had a heart attack requiring surgery. She had the surgery and spend 4 days in the hospital recovering. She had three follow up appointment and made a full recovery and was able to continue our vacation in Spain. You save my wife life. Thanks so very much for your financial assistance.

I was exceptionally happy that I decided to use Allianz Global Assistance USA to insure mine and my husband's anniversary trip. We planned our trip back in early 2018 and I used Allianz to insure both our flight and our theater tickets. We thought the trip was all set, then along came Hurricane Florence and flights were being canceled and rerouted. We were advised by Delta to re-book or cancel our flights. No flights, no theater! Allianz took care of both the cancellation fee with Delta and reimbursed me for the theater tickets. Allianz is well worth the money!!!

Due to some health issues, we had to cancel our flight. Having Allianz Global Assistance really helped or we would’ve been out a significant amount of money. From start to finish it took about 2 weeks for everything to be processed.

I would strongly refer this company to friends and family, the customer service on the phone and the online portal is outstanding. If you want peace of mind for your vacation travels I strongly recommend this service to enjoy your stay.

Your customer service representatives were very helpful in guiding me through the process and answering my somewhat panicked response to continuing to receive flight updates. Thank you for the quick response and refund following Hurricane Florence causing my conference to be canceled. I am looking forward to my next flight with Delta.

This company was helpful and made good on their coverage and policy. The process was quick and easy. I wish everything was as simple as this. The online process and document submission system worked well.

Had planned a trip to St. Marten for February 2019. Paid for airfare. The resort where we had booked our stay was heavily damaged by a hurricane last year. We were recently notified that the resort would not be able to open until May 1, 2019. Our entire airfare was reimbursed by "Allianz." Thank You!

Hurricane Florence caused me to miss flying to a meeting and Allianz refunded my plane fare quickly and without a hassle. With all the problems the hurricane caused, it was a wonderful surprise for the check to arrive before everyone's power was even back on. Thank you, Allianz!

My daughter flew to MN to escape the smoke and fires in Washington. I was going to go to WA to celebrate my 70th birthday with my daughter, 14 month granddaughter, her husband; my son, 18 month granddaughter and his wife. I had rented a house on Lake Chelan for three days for this celebration. Because of the smoke, my son and his family went to Hawaii and my daughter and her daughter came to MN on August 13. We would fly to WA together on August 24 for my birthday on August 28.

I was pleased to see that the online forms were easier to fill out than I had thought. There were no hassles asking for more information etc. The payment was for the full amount and was received in a timely manner. Thank you for your assistance.

I’ve bought travel insurance several times but never had to use it. We got struck by Hurricane Lane and had 3 policies and 5 travelers. Paperwork was a little tricky but Allianz covered up to policy limits and covered most of our costs. Had our money in a couple of weeks. Pleasant surprise. Easy to deal with.

I couldn’t believe I had my refund check within days of my claim submission, without strife or arguments, despite my making a technical blunder when ordering my airline tickets. It was actually a positive experience, albeit one I hope I don’t have to repeat!

They were kind professional and easy to work with during a very hard time for my husband and me. Processing was so easy. I had a couple questions and their staff was so helpful and very easy to work with. Their website was very user friendly. I was very impressed with the timing of the approval process of my claim. Additionally the timing of my refund. It was received sooner than their 10 day policy. I highly recommend Allianz!

Emailed about our train trip not going to work because Cub game was moved. So glad I had insurance as you were able to refund us. But then I found out I was supposed to alert Amtrak that we were not going to go so they refunded our money. I will use you guys again when traveling.

We had to cancel our trip due to an accident. I am disabled and fell getting out, of the car. My husband had to pick me up off the ground and injured his back. We both had to see the doctor for our injuries. We are both elderly and I am unsteady on my feet so I am so thankful for the insurance since we had to cancel our flight to see family. Thank you.

The customer service representative that helped me was very courteous and professional. He gave me the information I needed to file my claim without any issues and offered to assist in filing the claim. The online claims submission system was so easy to use I didn't need any assistance and my claim was reviewed and adjudicated in a few days.

I cannot accurately describe my satisfaction with this process. My claim was easy to file and prompt to be paid out. There was no back and forth. Just easy, quick, and efficient processing. Thank you for such peace of mind!!

I filed a claim after a flight delay caused me to miss my connecting flight - filing was easy and fast. I was fully compensated for my hotel without any hassle! Great service and quick turnaround time. So glad I insured my trip!

You were amazing! I honestly did not expect the reimbursement of our travel expenses to be handled so quickly and without any resistance! We will definitely always buy travel insurance in the future and it is because of the professional and timely manner in which you settled our claim! Thank you.

Having used Allianz on previous trips and having had to file claims occasionally, I have found Allianz customer service and claims service to be exceptional. The claims representatives I have spoken with were very helpful in working with me to get the necessary documentation to get my claims processed. The documentation requirements are not onerous.

We had to cancel our trip due to a serious health issue with our son. The claim was handled quickly and we received a full refund of our flight cost. I will definitely use your insurance on any flights that we take in the future.

They made everything so easy for us to receive a full refund! I always buy Allianz when we travel! Never leave home without Allianz!!

My first telephone interaction with an agent was very unpleasant; he did not seem to understand what I was saying at all and was resistant to acknowledging that I had a valid claim. I finally had to speak very firmly and insist that he send me a claim form. After that, the claims process moved fairly smoothly, and I was satisfied with the outcome. Bottom line: train your agents better who are first line of contact with clients.

We have purchased Allianz policies three times and we have needed to make claims on those policies twice. Allianz was prompt with payment on our claims and we are very happy with the level of coverage they provided for our travel policies.

I started purchasing travel insurance years ago when I went on my first cruise. I didn't have to use it until a health issue derailed me and I was not able to make a trip. After providing all the necessary documentation, Allianz paid the claim within days and I was so relieved not to have lost the money and could put it towards my mounting doctor bills. Buying a policy is low cost compared to what you could lose out on so buy it and buy it from Allianz!

First time in all my years of traveling that I had to cancel due to health problems. The process was efficient and the representatives professional and beyond helpful. Very happy and will definitely insure again on future trips. I was pleasantly surprised at the speed in which the claim was processed and the funds returned.

I was very pleased with the way I was treated. The process was very easy. The website was accurate and simple to use and follow. When traveling I will always use this insurance. My only criticism is that it was almost too easy.

I incurred medical costs while on a cruise, and I submitted a claim online for reimbursement. The online service was very user friendly and my reimbursement was very timely approved and paid based on the complete information I provided.

Had to cancel the trip for my elderly parents because of health issues. Allianz handled the claim quickly, efficiently, and with the utmost professionalism. We will never book a trip without using Allianz for our travel insurance. This is the 2nd time that we have had to file a claim with Allianz in the last 2 years for the same type of issue and they were great both times. Top notch company without a doubt.

Fast easy service. Glad I bought the policy. Thank you! Got my refund very quickly. I don’t travel often was going to a family wedding. Mother had a terrible fall and broke her neck. Had to cancel flight and trip to take care of her. Glad I was able to get my money back.

I have purchased Allianz Travel Insurance for years -- always felt better that I had the insurance and... until my last trip, did not have to file a claim. Then my luggage was delayed requiring me to purchase work-related clothes, I really appreciated Allianz's quick, professional response! Thank you!

I had to cancel a trip. The JetBlue fee to cancel my reservation and reinstate my points was $200. I filled out the claim form with a simple explanation and within days there was a check for the as promised $200. Simple, secure and worth the price!

Due an unfortunate accident I had to cancel my trip. The only portion of me cost that was not refunded by American Airlines was the to reinstate my frequent flyer miles. Allianz handled the refund with speed and professionalism. I submitted all the information requested via fax and the refund was sent directly to my bank within two days.

Allianz handled my claims fast. Had two claims this year. They both were handled and we received our return payment on the trip we had to cancel. They gave us no problems at all. Recommend highly. Looking forward to using them for next year trips.

I input my claim on a Friday and received my decision/refund the following Tuesday! The process was seamless and simple! Despite the circumstances of my claim and I hate I even had to use them, I'm still grateful for the easy and fast process. Thank you.

I was very pleased with the timeliness of the claim process, and the fact that I was able to be kept in the loop via the online process. I did have the opportunity to speak to a representative, and I was impressed with the courtesy and knowledge. Thank you very much.

Definitely appreciate what you did for us. We left our passport behind and had to have express delivered to us for our flight back to the U.S. the next morning. The cost was about $150 U.S. for the same day delivery and we were able to leave as planned. Allianz reimbursed us for the delivery, which was a great help.

I don't like the way the claim was handle. I am still waiting on resolution for my other 2 claims. Very poor customer. I will encourage my friends to not utilize this service. The phone service was even worse.

Easy process to request a refund on a ticket after emergency medical issue caused us to cancel a trip. Easy to submit (although did have a few challenges trying to do it on mobile). Quickly received refund check. Overall very happy with the service.

Refund for transfer fees - While the process for filing the claim and submitting the associated required information was time-consuming, I was very happy with the outcome. Thank you for reaching out to me for my opinion. Again, very happy with the outcome.

I was happy with the insurance. My father was very sick and I couldn't travel, so Allianz Global refunded me. I was happy with my refund, but the process was a slow and could been a little more faster. I had to send in too much documentation that was a little frustrating. I don't oppose to the documentation. I give 4 stars. Thank You.

Allianz provided an excellent and prompt response on a trip interruption claim related to a cruise that was partially canceled due to water levels on the Danube river. The claim submission was simple and straightforward and I received a positive response within a few days.

I was unable to keep my trip due to my husband's recent surgery and I put in a claim on a Sat and had my full refund in less than a week. Awesome customer service. I will definitely use this service. Job well done.

We had to cancel our trip in Cabo San Lucas and Allianz was very quick in sending us a check for our loss. Thank you for your prompt response. I would recommend this company and I will use them again.

I purchased the insurance when I bought my husbands and my airline tickets. Unfortunately my husband could not make the trip due to Hurricane Florence and I submitted everything to you all and by the time I returned from my trip I had a check. Extremely pleased at how easy it was to submit and to get such a quick turnaround on payment. Thank you so much for the professional service.

Allianz was very quick and the process was easy to receive a refund for my Delta Airlines airfare due to Hurricane Florence. The $34 spent when booking my ticket several months ago was well worth the return. I would recommend Allianz to anyone.

I will say this is the first time we have bought insurance and after I was hospitalized for 10 days it was well worth the money. They got a letter from my hospital doctor and approved my claim in a couple of days while I was still in hospital, then just a few days after I was home they mailed a check. So I say thanks and we will be getting insurance again definitely.

We were unable to take the cruise we planned due to my husband having a medical issue. We received a full refund. The website was not user friendly to submit online. I had to end up doing it via email.

I was told I would receive up to $125 US returned for my hotel cancellation. I booked my hotel for $125 US which was about $160 CDN. When I received the refund cheque I only received $125 CDN. Now I’m out $35 for a hotel I never stayed in.

Claim process was easy, fair and straightforward. I liked the uploading documentation vs. having to mail it. Check came promptly in the mail. Based on this experience I will probably insure more of my future trips.

I used Allianz rental car damage protection for my last trip. Considerably cheaper than buying CDW from the rental agency. Purchasing the policy was fairly straightforward, as was filing the claim when I ended up with a cracked windshield. Simple hassle free process and would definitely recommend as the preferred option for CDW when renting.

This is an excellent addition to purchase to any traveling you do especially when it is international. It is very precise and easy to file a claim if you need to. Allianz has always come through with me when I have needed them. THUMBS UP!!!

I called the customer service line late on a Saturday night to see if I would be eligible for a trip refund and the woman on the phone was kind and helpful. She recommended since it was the weekend I submit my policy request online, which I did, and within 10 business days my claim was resolved and the repayment was in my account! Will definitely use again!

I booked a trip to Florida months in advance. The red tide outbreak was at its peak levels in the area where I had booked travel and I had legitimate health concerns preventing me from going. Allianz denied the claim saying it was a foreseen event - which is obviously inaccurate given the advance with which I booked it. I would not rely on Allianz to pay out claims in most legitimate circumstances.

Overall I was happy with the process and results. My only problem was I was not able to fill out my form online. The attempt was made but it would not let me contact online. I had to call to start the process. I would recommend Allianz.

I was very happy with the way the claim was handled. It was very easy to fill out the claim, you were very clear with the documents needed to process the claim and the request was resolved very fast and favorably.

I have followed-up twice regarding a concern with my claim: -- Call 9/11/18 -- email 9/18/18. As yet I have had no response. I would like to resolve this claim as soon as possible, but need to speak with you! Thank you!

Had an issue in Mexico that required me to spend extra money. I placed a claim and submitted my documents. I was refunded my money via direct deposit in about 7-10 days. I would use this service again. They were prompt and I felt like a valued customer.

I purchased insurance, didn't make trip. Filed a claim and it has been over 3 weeks with no resolve. I have called 3 times and been told three different things. If you ask to speak to your claim examiner they aren't available. They wanted proof of why I didn't travel. They wanted the original policy, they wanted my original receipt of purchase of the flight. I got all of this to them for them to do nothing. I don't think they ever intend on paying this claim. DO NOT BUY THIS INSURANCE. IT IS NOT WORTH IT. YOU ARE WASTING YOUR MONEY.

The process was okay, it just took a long time. Although they said I could complete my claim online, I was unable to because for whatever reason when doing it online it required me to provide every single one of the documents that they have listed - many of which didn't apply to my situation or I didn't even have. Thus, I needed to complete the form they gave me in hard copy and mail that in. Because I mailed it in it took longer to process. It is very deceiving when they state that you can submit online for a quicker turnaround when in fact you can't. That was frustrating. Aside from that, everyone I spoke with was helpful and I did get my claim processed and approved.

I had to reschedule a trip due to military obligations, and Allianz paid for the complete airline change fee promptly and without any issues. Easy process with online submittal of documents for proof. Definitely would recommend this service to anyone needing trip insurance!

Purchased travel insurance back in May for my Business travel for the year at $295. Through my company as I fly 3-4 times per month I needed coverage for delays and any lost luggage. Every time you purchase a flight this option comes up so I finally decided to purchase. Finally when I had 2 bags stolen back in June I needed to file a claim. The first time in 8 years of flying AA. That a bag had been stolen. The process of filing a claim was an absolute nightmare. The app didn't work so I went to the website then I moved to calling and tried many times to get through but was on hold constantly. Eventually I got through and filed the claim.

The doctor gave complete details and I handed it to our insurance agent who worked on this for me and the check came to us in timely fashion. We have used your services for several years and you have been excellent although this is first time we have had to make a claim. I had a urinary tract infection that cleared up in 10 days time.

Wifey became ill on Russia river tour, treated in cabin by ship Dr. for severe diarrhea, incurring $83 ship bill for services rendered. Your payout was prompt and fair. To begin with your policy is too expensive for my taste. In future, I intend to look for a less expensive carrier.

The experience was easy, and great. I bought the insurance for a hotel I booked, and I needed to cancel at the last minute due to illness. The insurance made the cancellation easy, and I got my money back with no problems.

I purchased the insurance for my honeymoon. Employment changed and they will not cover it with at least 2 months in advance so now I'm out 1100$. Their website that says the definitions on what they cover doesn't work. They don't value you as a customer and don't listen to what you say. I asked for a callback between 4-5. They called at 10. I was on hold for them over 45 minutes the day before and the operator volume was pretty much off on their end so I couldn't understand them. Long story short I submitted all the paperwork, a letter from my employer and they still denied.

I had to interrupt a hiking trip to the Walker's Haute route because of heat exhaustion, which led to an inability to hike with my hiking group. I traveled home, met with a physician, and submitted all the required paperwork for extra expenses related to early departure, lodging, and cancellation of lodging. I received my reimbursement within a month, with absolutely no issue. The only costs not covered were those that I did not have a receipt for... taxi and small food items. I am very happy with their response and will continue to use Allianz Global Assistance for all my trips.

When our flight was cancelled, due to weather problems, I called Allianz from the airport to determine what our options were. I was told that we would be fully covered for up to $1500 per person (travelling as a couple) for cancelled flight. Fast forward three months later, after hours of phone calls, preparing paperwork, following up on correspondence, etc. only to be told that our claim is ineligible for ridiculous reasons that make no sense whatsoever. This company will go to great lengths to avoid paying legitimate claims. Find another travel insurance provider or be prepared for lots of frustration and extreme disappointment.

Allianz was not only very helpful but also very prompt in processing my claim. The gentleman who helped me was very friendly and went out of his way to work things out. Everything he promised arrived on time and his instructions were very easy to follow. It made missing the trip easier to accept. I will definitely purchase insurance again with Allianz.

I submitted a claim because I broke my leg. Once I submitted a claim, I uploaded all the information required. After my submission of information, it took a while but I later received a check in the mail and that was that. Totally worth it.

Very helpful and reliable. Fast. We are very happy. Easy to claim, great customer service, good contact. Highly recommended. Met and even exceeded our expectations. For sure we'll buy travel insurance again and we'll tell all our friends. Thank you very much. :)

My father purchased an airline ticket for me to accompany him and my mother on a trip. Two days before we were to leave I had to have emergency surgery. Allianz refunded the ticket price to my dad promptly and courteously. Thank you.

I will definitely use Allianz the next time I need travel/trip insurance. The customer service was excellent, the claim procedure was simple and settlement was prompt. It was an excellent value for the premium cost. Direct deposit of the claim payment meant that I could cover expenses that had to be delayed due to my flight interruption.

I was very pleased with the service I received from Allianz. I had to cancel my trip due to an illness. There was no hassle and no headache. The customer service agent was professional and thoughtful. My refund came very fast. I would definitely recommend Allianz to friends and family.

We had to cancel our air due to a family illness. The process was simple and reimbursed us for the AA charges promptly. Would highly recommend. All was done online - I did make a phone call to start the process but that really was not necessary.

There was nothing in the policy requiring US residence but when it came to a claim, I had to use a US address and bank account. Fortunately I was able to do this, otherwise I am not sure if a claim would have been feasible. You need to clarify terms and conditions and make it clear how non-US customers’ claims are processed.

I had no suitcase for three days which was very inconvenient. I was with a group and had to sleep naked next to a woman. I purchased small items for Euro 55.--. After my return I was told to fill out and submit the lost baggage report plus expenses which I did. I submitted the original receipts and made a copy for myself. The woman on the phone told me they would reimburse me for $300.-- for the suitcase and Euro 55.-- for the items I needed. I got a check for $100.-- which I think was not enough! I had purchased insurance from Allianz before, was lucky and never needed it but this time! Anyhow I'm very disappointed in Allianz for getting $100.-- for such an inconvenience!

The claims process was quick and easy. My money was returned quickly and I would recommend this insurance to everyone. I purchased this insurance because my daughter in law was due to give birth 2 weeks after my trip. I ended up being hospitalized 1 week before our trip and my doctor wouldn't let me travel. My money was returned so we are able to replan our trip.

I was very pleased. I provided evidence on the issue I was trying to get reimbursed on and my case was approved a few days later. I received the check in the mail and I will definitely use this service again.

Due to a very late arrival at SFO because of two flight cancellations (BA to Oakland, then BA to San Jose the following day, finally flew BA to Denver, then on UA to SFO, really delayed) we required an Uber cab to get us home at 3 am. Money paid out in full with minimum delay. Thank you.

I always get travel insurance and feel like it is a waste of money. However, recently an illness in my family prevented me from taking a much anticipated trip. Fortunately, the insurance reimbursed me for the flight, which was helpful during an otherwise distressing time.

I was so happy that I had purchased trip insurance when I realized that I had purchased a ticket for the wrong date! Allianz was so great and got my refund to me in a timely fashion. It was so easy, and I really appreciated it.

Great assistance-quick and easy process online. It’s worth it because it’s much cheaper than a change fee if you do it direct with airline. It takes about 10 days to get the refund check but other than that, great company!

Trips have glitches and unfortunately storms caused me to miss my late transfer to Paris (through Atlanta) grounding me there at about midnight. I booked into a hotel and the next day went on my way. When I returned from my trip my travel agent encouraged me to file a claim to recoup the cost of the hotel. I did and honestly hoped for the best but expected the worst. I grossly underestimated Allianz. The online claim system was easy to navigate and upload my receipts to. I didn't have to fight for myself and the reimbursement was simple and easy. Thanks so much!

Baggage delay: Quick response & offer to help from your associates. Received check for all costs of my clothing & toiletries purchased within about 1 month of filing claim. Excellent service which I've come to expect from Allianz & have received on several occasions before when I needed to file a claim.

I filed a claim for travel delay due to Common Carrier Delay in June. The process was fairly easy; filed the claim online & uploaded documents without any problems. We received reimbursement in a few days after claim was reviewed & approved.

I would like to extend my thanks and gratitude to the timely mannered respond from Allianz insurance. I definitely recommend the insurance. It has given me a peace of mind. I have another trip coming soon and life is full of surprises. Everyone should carry insurance.

All aspects of the filing process went very smoothly when I had to cancel my overseas trip because of a cardiac catheterization which resulted in repairing two blockages. The filing process was easy and the response time in paying the plane ticket was excellent. I had no problems whatsoever.

Due to unexpected medical issues by my wife, we had to cancel a scheduled trip. Submitted a claim, which was relatively easy and processed timely. This is the first experience we had with this type of issue and we were quite pleased with the prompt handling by Allianz.

I am extremely pleased with the customer service and the prompt response I received. I highly recommend this insurance coverage for travelers! It provides peace of mind in the event of needing to cancel travel plans due to illness or other life-changing events.

No problems. Received refund quickly and was easy to file. Filing was easy by filing on website. Our whole group of three did not have any problems with filing and receiving their funds quickly. Definitely purchase this insurance again. Thank you so much!

We experienced a one day travel delay in our trip due to weather and flight cancellations. As a result we lost but were charged for a hotel night at our destination. In addition, the rental car price almost doubled due to picking up the car a day late. We filed a claim for these expenses and received a refund within 10 days. We have never made a travel plan before, but it was efficient and hassle free.

I greatly appreciated the understanding and empathy that I was shown given the circumstances that affected my travel were out of my control. I now know better to be very cautious with which policy to purchase in future and am so grateful for the help and understanding.

Allianz reps were very helpful with helping me complete the claim process online which was easy to do once you collect all the required documentation. Allianz was exceptionally responsive with fulfilling our claims! I would highly recommend them and without doubt will use them again when traveling.

Traveling companion became sick and ended in hospital. Unable to travel sent claim form in and within a couple days was approved and check deposited into my account. The process was very easy and now able to book again. Thank you for your help!

Had an emergency Illness in Belize. So glad I had health insurance. The company was very fast, fair and complete in their reimbursement. I had a good experience. Uploading the documents was easy on the website and very quick. The reimburse was quickly processed and I got a check very fast. Great job???

I had an issue with delayed luggage. Allianz reimbursed me $200 for payment towards items I had to go out to buy. This helped me to always get travel insurance because this was the first time in 25 years of traveling that something like this happened to me. I always think it will not happen but it did and I was not too upset because I knew I had purchased insurance.

When my trip from Boston to South Dakota was delayed 7 times I had to stay in a strange city but I knew Allianz Global Assistance could help me meet my needs. I didn't have to worry about trying to find the cheapest hotel in Minneapolis while stranded at midnight, instead I was able to get one with a shuttle to and from the airport. It made a distressing night much less distressing.

We had to cancel our trip related to health and the process was much more smooth and easy than expected. Filling out the online form was straightforward and the customer service representative was easy to work with. I would highly recommend this trip insurance.

Allianz Global was very professional at handling my claim, practical and fast. Thank you so much for your amazing coverage and customer service quality. My claim was processed and refund was issued in less of two weeks. I'd definitely buy coverage with you again the next time I travel.

Excellent experience with Allianz claims department. Claim submitted for cancelled flight due to personal illness. Supporting material requested for the claim was straightforward and made it easy to comply for submission. Response Processing time and benefit compensation were expedited. Response exceeded our expectations.

Cancelation of flight due to storm - Receiving the confirmation of the benefit and acknowledging that I was getting a check was relatively quick, however, receiving the actual funds has been a joke. I still don't have the payment. Attempting communications is very poor as well as the response. I am a very unhappy customer.

Our JetBlue flight was unexpectedly cancelled and we had to stay two extra night with transportation fees, hotel fees, extended valet parking fees and unexpected tips for the longer stay. When we submitted our expense claim there was no pushback from Allianz!!! They reimbursed us for all out of pocket expenses. What a wonderful company. We have insured our travel with Allianz for many years and we never want to have to use it but when we have had to they always come through. We also really like the health insurance coverage. We never had to use this thank God but we know it is there and they will honor any documented issues.

We received your check dated 8 -23-2018 in the amount of $200.00 for airlines cancellation. However, can you refund the entire American Airlines fare of $392.60 for Ursula and same amount of $392.60 for Horst??? We appreciate your prompt reply. Yes we will recommend you to our friends, no complaints so far.

Thanks for the understanding of our trip cancellation dilemma with our pet issues. it was a very fast response as soon as the documntation was provided as evidence for the airline trip cancellation. It was relatively fast and without a hiccup. I'm glad you were able to respond to our unusual situation.

Excellent service, easy to follow instructions and timely return of funds. Very happy overall with the procedure. Would recommend to anyone who is considering traveling, makes life so much easier. Unexpected events happen in a blink of an eye.

It required a little effort on my part (had to submit medical report) but payment for cancelled trip was prompt. I have had three policies in the past but this was my first cancellation, and the experience was positive. My only complaint would be that I purchased the ticket for a friend and the payment had to be in his name.

I bought some tickets for my parents to travel, my mom got sick and the doctor recommended no travel for a while. I filed a claim, the systems is very helpful. I uploaded docs doc letter, discharge docs etc. I Was reimbursed full price of both tickets immediately (3-5 days). I would highly recommend and use them again as well.

I had a heart attack prior to taking a flight to the Dominican Republic and was unable to make a scheduled mission trip. Your team handled my refund request professionally, timely and with compassion.

This was my first time buying a travel insurance policy. I ended up getting sick right before my trip and had no problem filling out my claim or providing the additional information requested. I called to ask some questions about the process and the agent was very professional and informative. You made it very easy for me and I received my refund very quickly. I will definitely use Allianz again.

I was extremely happy with the whole process of purchasing Allianz Travel insurance -- from the beginning to the end. As it turns out, due to health concerns, I was not able to travel. The process of being refunded my monies was wonderful. I am an Allianz customer for life.

I had to cancel my trip do to treatments for the next couple of months and Allianz was helpful and fast handling my claim. Allianz made it hassle free and customer service great. They everything so easy. This the first time I have ever had a claim.

When an ankle and foot injury caused me to cancel my trip, Allianz Global was organized and quick to evaluate my situation and refund my money. I have never had to file a claim before but am relieved to know there is a company I can rely on if needed in the future.

No issues encountered. We were very satisfied with the professionalism and courtesy shown by the phone contacts. I would recommend Allianz to my friends and work associates as well. Everything happened just like they said. Great results! Thank you very much!

Came back from a trip and filed a claim with Allianz within 48 hours. Our outboard flight was delayed by 24 hours due to weather; therefore, we missed some activities we had booked for supposedly our first day. Filing the claim was easy. Using all necessary documentation, the claim was instantly acknowledged, and settlement in full was with about 12 days. Fantastic service!!! My year-long travel policy is still in effect for 9 more months. Whereas I HOPE I won't have to file another claim, I'm glad Allianz can be counted on with such efficiency and excellent service.

They were very kind and attentive to my plight. About not being able to go on my excursions. They were very prompt with their actions on handling my case. They did go over the 10 days they anticipated to handle my case. It took about 14 days.

I submitted my claim as indicated on the website and now I getting an email to send more info!!! I’m not impressed with this company. I didn’t have to give details when I bought the policy and now that my trip was canceled I need to explain and prove why I want my money back??

I have been purchasing travel Insurance with this company for years but, this time it was the first time actually had to file a claim. It was super easy and I was very happy to receive our money back after a long delay and canceled flights. Thank you.

My mom and dad were to travel to Iceland from Charlotte for a once in a lifetime trip. My dad got sick with a serious medical condition and my mom had to care for him. Neither could travel and Allianz refunded the costs of their airfare.

Getting reimbursement back for both me and my daughter for our canceled air flight to Miami on American Airlines due to last minute unforeseen family medical issues was very straightforward and amazingly quick. Would highly recommend to anyone booking an air flight.

Thank you so much for the wonderful customer service with my policy enactment. The reimbursement was very needed and we appreciate the coverage and the quick service The service department was prompt and courteous to us and very professional to top it all off

Reviewing the directions on-line was easy. The ability to submit the information on-line saved time and paper. Reimbursement received approx. one week after submitting required documentation. Scanning documents into computer saved time and reduced amount of time to receive check.

Instructions and procedure were clear and response was accurate and rapid. I was very please to obtain a full reimbursement for all of the items claimed. The ability to scan and upload support documents is a good way to handle these items.

Fantastic experience. Would definitely use them again. So helpful in a crisis. Very simple to submit claim, and staff very helpful. They responded quickly to any requests, with complete, accurate, and simple explanations. I would highly recommend that anyone traveling for business or pleasure use them. I can't wait to book my next travel and use them again. They are a fantastic company with a fantastic service. Please use them again and again. Everyone can benefit from this company.

Although difficult to determine how to file an online claim, once it was figured out the whole process was pretty easy. The claim check was received in a very short amount of time exactly for the amount of the claim.

I've never had such an efficient experience with a company, especially an insurance one! It was simple to file a claim on their website and upload the documents. After 2 weeks, I heard everything was approved and received my check in less than 2 weeks! Wonderful service and already bought another insurance for my next trip!

We purchased trip insurance for a group-led tour of Glacier-Waterton Parks that the operator cancelled due to the forest fires in Glacier; three days before the trip was to begin. We contacted Allianz, the rep told us what to submit and we started a claim online ($12,000 trip cost) and uploaded all required documents and it takes 10 business days for review. It is now 20 business days since we filed the claim. There have been over a dozen conversations with their representatives and each one made false promises about the claim being settled and we will "get an email" that never comes.

My only problem with your claims process is that if you have more than one claim for the same trip, your website only lets you enter one. My first claim was paid in a timely manner (extra hotel) but verifying the extra airfare for a medical emergency was very complex.

I was stranded on the other side of US with 2 kids. All fights cancelled due to weather. I ended up going to a completely different airport just to get out the next day. This company has then says "This doesn't qualify as a delayed trip." Wtf. I would never do business with company again. They make you feel like you are covered, but in reality they are feeding you a line of BS.

I typically never buy insurance but this time I figured I would just in case. I bought concert tickets and the next day found out one of my family members back home was recently booked in for surgery. I called the next day after I bought the tickets to cancel and get my refund since I bought the insurance in case something like this happens.