Allianz Global Assistance Reviews

Another good experience with Allianz. My husband's passport was lost or stolen in Zagreb, Croatia, in September 2018. Got a replacement at the U.S. Embassy for $145. Filed a claim with Allianz when we returned to the U.S. and we very quickly received a check for $145. Two years ago I broke my leg just before a trip with nonrefundable prepayments in four figures. Allianz handled that reimbursement seamlessly, as well. Highly recommend this company for trip insurance.

My wife was diagnosed with breast cancer a week before our trip to Italy. Allianz was always very courteous and helpful during this difficult time. They handled my claim in a very timely manner. I wouldn't hesitate to use them again.

This company is trustworthy. I had doubts but these people proved to me that they are honest. They paid my claim w/o a hitch and sent the check quickly. I usually hate dealing with insurance companies but this one is decent. They are well worth their fee.

Although it was extremely disappointing to have to cancel our trip due to my husband's serious health condition, your company made the claims process very easy. Once I submitted our paperwork, we received our reimbursement within a couple of weeks.

I had to cancel a couple of flights when my husband's cancer grew in his leg causing him to be non-ambulatory. I am his only caretaker. Allianz reimbursed me expediently after I submitted the information. I might add that my other flight insurance did nothing and required a lot of hoop jumping including giving permission to dig into all my husband's medical records. Allianz asked for the essential info and sent the check. I would use you again.

Just started a new job and had to cancel my plans to go to Miami. Insuring through Allianz helped me save some money. I would definitely recommend getting insurance from Allianz when traveling. The airline only gave me a partial credit. Allianz helped me make up the difference. I didn’t have to lose out altogether.

My baggage did not arrive on time, which put me in a difficult position. I contacted your company to get reimbursed for expenses related to personal amenities that I had to purchase. I found your instructions clear and action was taken on a timely basis. Thank-you. I was very glad to have used your service.

It would be nice if the person actually paying for the airfare would have the option to have the claim check sent out in their name versus the name of the person on the ticket. I just feel like if I’m the one that pays for the ticket, the refund should come directly to me.

Our travel agent helped us with the necessary paperwork and filed the claim for us. Very helpful Tawnee Sons of Cruise Planners Intl. We were kept updated of the progress of the claim by your company which was appreciated and the full refund check was received in a timely manner. I would recommend and use your company in the future.

We always buy travel insurance for any larger trip, but have never had occasion to make a claim. The proof is in the pudding, as they say, and Allianz pleasantly surprised us. Our initial flight home to the US at the end of a river cruise in Germany did not take off, and we were routed with a different carrier and different schedule, with different airports here. None of our delays was over the policy limits (6 hours), but we missed a flight we had scheduled ourselves on Alaska airlines. We had to store those miles, but there is a $125 change fee per person to use them later. That is all we asked for from Allianz, and after about 11 business days, the $250 was deposited to our bank account, no further questions asked! (Of course, we had supplied all the documentation of the messy flight situation and Alaska fare rules). We were very happy and will not hesitate to use Allianz again in the future.

Insured cancellation of a Jetblue flight - My mom had to cancel because of medical reasons and Allianz refunded the cost promptly when I sent in the medical notes to them. It was easy working with Allianz. My mom is 85 years old and had a serious eye operation. I was refunded the money no more than 3 weeks after I submitted the proper forms requested by Allianz.

Our claim was handled in a very professional manner. Your staff was courteous and excellent to work with. In addition, the claims process and documentation required was well explained on your website. Our claim was settled and paid within 7 days. Thank you for your outstanding service.

I highly recommend purchasing Allianz Global Insurance. I put in my claim back fax and received a check in less than 10 days. It was easy to put in the claim. Do not travel without this insurance. Anything can happen while traveling. I was pleased my travel agent suggested I get a policy.

Unfortunately, due to a serious illness of my travel companion, we had to cancel a much anticipated trip to Antarctica. Because of the cancellation, the $500 deposit for the trip to the travel agent was lost. The Allianz person I contacted (Carlos) told me what I needed to submit when I filed a claim. He also told me since my travel companion was unable to file her claim, I could do it for her. Filing the claim was relatively easy. I did it online. Getting the verification from the doctor and travel agent took the most time. Once that was complete, I received the $500 from Allianz in a very timely manner. I would recommend this company for travel insurance.

Took longer than the advertised time to get our money. There was very little communication. I had to call in several times to figure out what was happening. The amount of money it paid out didn't even cover half of our new flight.

This was an awesome experience dealing with them. Excellent customer service & fast response in payment. The form was very easy to follow and very easy to download documentations for having to cancel my flight. I will always have the insurance when traveling and hopefully will not have to cancel. Thank you!!!

I became ill and until to travel one day before my departure. I received a refund in a timely manner. I was kept informed and the process to turn in documents was easy. When I called the wait time to talk with someone was minimal.

I fumbled a bit following the instructions to submit an online claim, but one phone call to a representative was helpful, and the process then went smoothly. Response was timely. Reimbursement for the canceled trip was made.

Allianz reimbursed the cost of my round-trip airfare to FL which I canceled because the return flight would of crossed paths with a hurricane. I was pleasantly surprised to receive full reimbursement about 2 or 3 weeks after requesting reimbursement. I recommend Allianz flight cost insurance to anyone who may think their trip may not occur due unforeseen events.

Health issues in Switzerland. Was supposed to have a case worker and did not. Case was resolved by getting AAA involved. Long waits on phone. Never got to speak with supervisor. Dissed doctors as not being worthy. Always talked with someone new.

JetBlue airlines refund - We found the staff very helpful and knowledgeable. They kept us informed as to the status of our claim! From the start of our phone call to the application form was made easy and manageable especially for a senior citizen who are not computer savvy!

Due to weather conditions - we had our flight home delayed and then canceled. The only other arrangement was to take a later flight - 10 hours later to arrive home the following day. Allianz covered our meal in the airport - due to the long day of waiting. That was nice.

I love dealing with Allianz. It's easy, streamlined as far as the claim process goes. Calling their customer support for questions is wonderful also. I couldn't believe the speedy check I got for this last claim! Allianz is great! I always try to buy the trip insurance and this is the 2nd time it has paid off for us.

Unfortunately, we were forced to cancel our trip to Australia for medical reasons. Contacted Allianz, and they made it so easy for us to submit our claim. They went overboard to assist us. Within 2 weeks we had a check in hand for all of our expenses that we had paid. Does not replace the trip we were so looking forward to, however, getting a prompt reimbursement did ease the situation.

Had to cancel a trip due to an emergency medical issue. Allianz was excellent to work with. Very responsive and refunded us within 10-15 days. Very impressed with their services. Will definitely use them in the future. Would recommend their services to anyone who is planning to travel.

Claims service went ok. It was convenient and fast. The website worked well and claim was processed to my bank account quickly. I amended my claim and that went well also. I would recommend to others to buy for their travel needs.

We found that filing a claim was easy and the communication during the review of our claim was good. We were updated on our claim in timely manner on what info you needed to process our claim. Also received our payment in few weeks.

Timely responses and as intended saved me a few $$$. Call the company before buying it. There are some ** that one need to understand before buying it. Called and used online portal both worked well but prefer online portal.

Alaska Air Insurance - I was worried that I would not get a refund because my VRBO rental was canceled due to the hurricane. My airfare was refunded to me without any problems. I will be sure to always get insurance because you never know what might happen.

Very helpful and exactly what I expected. Sometimes life happens and you just can't do what you thought you could do two months ago. It's really great to be able to have a fall back plan for when things don't work out. Thank you so much.

I was pleased with the timeliness of a reimbursement **. Both claims were filed together. I had to call about ** as that was missed. Once called, a check was received in a reasonable time. However, the full amount of the claim was not reimbursed and it is still under review. I would have rated 5 stars if full reimbursement for both claims were processed at once, without me having to follow up twice.

We schedule a trip to Jamaica. We made a mistake and purchased insurance as we never did. My husband got sick and had to de emergency surgery. The insurance saved our money. We were reimbursed the cost of the trip.

I have received a friendly and efficient customer service. It was easy to process the claim and supply documentation through website. The claim was processed with no issues and I’ve obtained a quick refound though I live out of the US. I can confirm it was a good experience and I’m fully satisfied.

My policy was almost $800 because of my age and the cost of my cruise trip... Being that I was reimbursed every dollar I had paid, I think it was a terrific perfect investment. I will never leave home without it!

I purchased upgraded seats for our trip at an extra cost of approx $250.00. The flight insurance was purchased believing it covered all of the flight purchase, but we only received refund on the base price of the ticket. Seems pretty unfair. I'll look at other insurers for my next purchase.

Very fast and reasonable claim response. We will purchase again. The luggage has been repaired as good as new. You have again met our expectations once again. All this without having to pick up the phone. Just an email and a week later we received the check. Thank you.

After it took an extra 36 hours to get home... My cousin and I flew to Nevada from Connecticut for a family function. Getting home turned into a travel nightmare. Weather delays in both Dallas and Philadelphia forced us to spend an extra night in each city. I was pleasantly surprised at how easy it was to fill out and submit my claim online for reimbursement of 2 additional nights of hotel and parking charges. Would definitely buy Allianz insurance again!

It was very easy to converse with the Allianz customer service representative, who handled my case very professionally and provided all needed information and helped get refund quickly. They even provided me the claim forms needed to submit my claim via email. My claim was processed very quickly and I received the check in mail within 2 weeks.

Allianz service was helpful. When I called to inquire about getting travelers and also car rental insurance I had several questions about options. The person I spoke with was most helpful. Then, when we returned our car at end of trip to Scotland we were charged for some minor wheel rim damage that we hadn’t even noticed. I promptly sent off an email with request for refund along with car rental description and receipt. I was expecting I’d have to follow-up with phone call to Allianz upon return home. Nope. Instead, I received a check that fully covered cost of damages we’d been charged for, including admin fees. What a lovely surprise to have the claim so easily taken care of. I highly recommend Allianz for all your travel insurance needs!

I submitted all the paperwork and was approved Oct 19. Now it is Nov 10 still no refund check. I was told it was mailed and no response from Allianz. I would not recommend getting this insurance from Priceline. They are not very responsive.

I appreciate Allianz quickly sending me a check for my son's canceled train trip. It was a weird situation -- no one was ill, but there was a family crisis. They accepted our dilemma and paid us back within a week. Thank you, I would use Allianz again.

I made my reimbursement claim almost a month and a half ago and still haven't received payment that was approved. The communication with Allianz has been lackluster at best. I never received any sort of email confirmation when the status of my claim was updated and was forced to actively seek reimbursement - which STILL hasn't come. My first check got lost in the mail, and Allianz was still unable to process a direct deposit to my checking account in spite of having been provided all the necessary information for such a transaction. Instead of rectifying the problem through a direct deposit, they were only able to send another check which would take yet another 10-14 business days to arrive. I don't see the point of purchasing this service if the claims cannot even be processed in an efficient manner.

This company just keeps sending paperwork for us to fill out. We fill it out, send it and more keep showing up, even the same papers we've already filled out. It's been over 6 months and they still haven't settled with the ambulance company or the hospital in Hawaii. Don't feel we can safely travel anywhere with their coverage, certainly not back to Hawaii. They'll just refuse service if we ever need it again...

I purchased a ticket for my girlfriend to travel. My name was on the billing but her name was on the ticket. Due to a death in the family, the flight was missed and I thought the claim would be rather clear cut. They wanted the death certificate, as expected, and I specified three separate times that the person who purchased the ticket was not the same as the person whose name was on the ticket, and that the refund should be made out to the one that purchased.

Promptly handled my claims and settled one missed billing. Easy to file online and talk to on the telephone. Be prepared to scan your bills so that you can upload online. File all bills for your week under one claim, even if they are different dates and currencies.

I had purchased Allianz Travel Insurance through my travel agent and it is the worst experience as far as getting a claim done from start to finish. I had to cancel or change my travel plans due to my having surgery shortly before our travel dates but the doctor said she could not travel for like 8 weeks. I filled out the claim and provided a letter from the doctor stating she could not travel. It then took about 10 bus. days to tell me I needed more supportive documentation IE: when did she get diagnosed and payments, those kinds of things.

Allianz was very accommodating to help during our unexpected surgery for my wife. I’m very appreciative to their fast service and the ease of their system. I will always purchase this insurance for future trips. Thanks again for the great service.

I told rep I was ** & had to go to rehab center. That doc recommend two months of therapy. Couldn't go to concert. Rep said it's not enough to get refunded. Rep said to send doc note while in care. No refund.

I received great support when filing this claim. The team was quick and responsive. I will use this option again due to the nature of my business and the frequent need to change travel plans based on circumstances that I cannot control.

I wish I didn't need to make a claim but the agents were very helpful and assisted me through the process. My claim was processed in a very timely manner. Will definitely continue utilizing Allianz as my go to travel insurer. I will definitely recommend Allianz to my friends.

A meeting of the Japan ICU Foundation Board of Trustees scheduled for Washington, D.C. was cancelled due to the expected arrival of a hurricane. I appreciate the prompt payment of the cancelled airfare for myself and another JICUF board member living in this area.

My claim for a rescheduled flight was handled promptly and paid in full, once the company understood the problem. All dealt with online. I had no other issues, but was pleased with the service and would purchase again. No worries.

I was very happy with the quick and easy settlement of my claim. Quite simply my wife was injured before the trip started; her Dr. said she couldn't travel; he wrote Allianz a letter stating this. Within 2 weeks I had a check in hand for the cost of my airline tickets. Insurance that paid off without a hitch. Thank you Allianz.

Taylor was professional and understanding. I received my refund quickly once I submitted the requested materials. I have recently planned another trip and decided to purchase Allianz Global Assistance as my insurance. Also have recommended it to others. Having this security allows us freedom when an unforeseen event requires us to cancel. We both are caring for elderly parents and events can change momentarily.

Between Globus and Allianz all our money for our Italy and Sicily tour, including airfare and extra nights stay that had been reserved with Affordable Tours for the Globus tour was refunded when my husband was unexpectedly hospitalized a few weeks before the trip. Thank you for your efficient and quick refund.

In my history flying connecting flights to get to Wenatchee, WA, I always find myself concern; hence taking out insurance all the time. This was one of those times, arriving in Seattle my connecting flight was cancelled and I was in a crunch to be at work my usual 5am the next day. I found alternative transportation and I am glad I took the insurance on my flight. My flight was cancelled and Allianz has been accommodating in refunding me quickly with my additional expenses accrued to get to my final destination.

I had a very detailed form to complete, including three pages for my doctor to fill out. I also had to include numerous forms, i.e., credit statements. I also included a letter from my oncologist. My sister also had to cancel her trip and did not have to do all of this. I was happy to receive my refund, but it was very time consuming.

Worst company ever, had claim for hospital in Ft. Myers, Florida January 2018 for $342.00. They still haven’t paid the hospital so they have put it to collections agency. I get 2-3 call month. After 9 months of not paying told by Allianz they are negotiating lower bill. They don’t care about insured credit ratings. Would not give a star but one to make comments.

On September 30, I received an email from Allianz: Claim number: ** asking me to "Please allow 10 business days for us to review this documentation." Twenty days have passed and this request for review of service is the first communication I've received from Allianz. I think my request was straightforward and very reasonable. It should require minimal time to process and approve.

I purchased 5 tickets from the Aer Lingus website for travel to Ireland. The night of travel, at the airport, my 15 year old did not want to fly. He had flown numerous times before no problems. He did not travel. I filed a claim which was denied. When I tried to discuss my point of view the representative could not engage in a response other than to say it was denied. My perspective is that airlines, in most cases will voucher or in some way rebook due to weather. They are responsible for mechanical failures so what is covered other than medical. Why get the insurance and no one reads the details in the rental car, airline and other agreements. They should have put it in bold what they cover, in simple plain to read coverage. I am contacting Aer Lingus now to see their opinion of the situation.

I received payment for my claim in about a week. I got far faster, much better service than I did from the airline, even after they had promised several things, like a refund since I was in a hurricane zone. Allianz responded quickly, and I couldn't be more pleased.

I was very please at how swiftly Allianz worked on my behalf. I couldn't travel due to health issues. Luckily, I knew to buy travel insurance. After I put in my claim, they processed everything in two week and I was able to receive a refund. I highly recommend using them for future trips.

Wonderful customer service! So glad I purchased this trip insurance as I needed to file a claim. I had never filed a claim before but the claim submission process was easy and everyone I spoke with was very helpful. I highly recommend Allianz! Thank you!

I was very pleased with how quickly my claim was processed and how quickly I received the money! This is the first time I have purchased travel insurance and had to use it... I will definitely purchase travel insurance again in the future!

Prompt payment of claim due to illness. No questioning validity of doctors validation of illness. No questioning that airline tickets were non-refundable. Notification that all need information had been submitted. Easy online instructions on how to file a claim and what backup information is needed.

Was happy with the outcome. The insurance I purchased was very much worth every penny considered the amount of money I would have lost. The claim process was very easy, just make sure you keep your information and policy info in your inbox! Although I knew that the "decision" would be in my favor, it still took longer than noted. That was a bummer and worried me a bit that my info was lost on a desk someplace. But it all worked out. I'm sure there are many claims that are being dealt with daily.

I was very pleased with your service. It was easy to file. Payment was quick. I will use your insurance in the future and recommend it to friends and family. Cancellation was due to health issues and surgery that was required but discovered only 2 days prior to flight.

Taylor was fantastic at helping me with my travel insurance. I had a medical emergency which landed me in the hospital, causing me to miss my planned trip to Chicago. He was very empathetic and explained the whole process. He made sure I understood and had all the info needed, and I was quickly reimbursed.

I became ill and had to have surgery just days prior to me leaving on my dream vacation to Alaska in August 2018. Allianz Global Assistance services was great in the handling of my claim. The paperwork was fairly easy to complete.

Thank you all for the excellent customer service in regards to my recent policy and failed trip. It was both easy dealing with the claim submission and fast since no questions asked, which was greatly appreciated as I was not expecting such a quick reply. Thank you again!

Change flight plans due to illness. All of a sudden got terribly sick, I was in CA and I live in Florida. This was worse ever, scared of having to go to hospital, all I wanted was to get home to my Dr. so I had to change my flight earlier to get home. What I was having was a gallbladder attack, I did not realize how bad, but I am having surgery next week to get it removed. They were great to file my claim and they paid promptly. Thank you, I use this company every time I fly, you never know with my age what could happen. I will again as always.

First-rate company. Thank you for making what could have been a bad experience a smooth one. Your company was courteous and prompt. I would definitely recommend your service to friends and family. I give the overall experience a 5-star rating.

The online form was very easy to submit for insurance and a claim but the phone agent was a little confusing. I tried calling for more information because I thought I was missing information and was instructed to submit what I had and I could submit the rest later.

Airline ticket refund - We had to cancel a flight due to a medical reason. We submitted the required documents and received a check in the mail with the full amount of our ticket cost only a week later. The process was seamless. Thank you for making it so easy.

Your service was exceptional!! The reporting process was very easy. Filling out the paperwork was self-explanatory, and reimbursement was very quick. I will definitely use your insurance again, and will recommend it to all my family members and other people I know.

Received refund on my return flight to Indiana due to breaking my hip in California. Asked for a refund of $264.30 - half of my original round-trip ticket and received a check. Was very pleased with the service and the quickness of the check.

The reason I did not give a five star was because when I went to website to do a claim, I kept getting the message that I did not have a valid policy. When I called the first time I was not able to speak with a person. The second day I tried I was able to speak with someone. This person was very helpful regarding the forms and documents I needed. The claim was approved faster than I expected and the check also arrived faster than expected.

I was able to get the monies spent refunded for my trip I was unable to take. Unfortunately, I did not receive a credit for the American Airlines award miles I spent for the trip. I would recommend purchasing insurance when you are unsure if your trip plans may be changed.

Refund for one canceled night hotel stay several weeks away. Thank you for the swift fair refund for my one-night hotel stay. Your representatives were kind and professional. Heartless Priceline and the Club Quartets hotel would not refund a one night stay although I was diagnosed with a severe and permanent eye condition that hampered my trip to NYC.

I use Allianz for every trip, solo or family, domestic or global. Thankfully, I have only had to make 2 small claims in 5 years but the ease of filing and the high level of courtesy and caring from this organization and its staff is to be commended. High rating on customer service.

I have to say, everyone that helped us through this process with Allianz was very positive. We had to cancel my flight due to my mother in law getting ill and needing my care. The total refund of my flight cost was refunded quickly and efficiently. I’d also like to add that everyone I spoke to hoped that everything with mom got better quickly. An extra personal and caring group. A big thank you for making this difficult time a bit easier.

I was too quick to criticize this company and I apologize. We received a full refund on our trip, after an illness prevented us from traveling. I was at fault, and I am so sorry for my earlier comments. We would purchase insurance from this company again.

Everything was handled exactly as stated in the terms and conditions. However, you must carefully read and consider them before purchasing the policy. When booking a ticket, an impression is given that all situations will be covered. However, this is far from accurate.

We had to cancel and re-book our flight due to medical issues. I have never made a travel insurance claim before and was very impressed with Allianz's prompt response. They reimbursed our Trip Cancellation fee and deposited the money directly into our checking account within a week.

I am actually surprised to see how fast things were done by Allianz. They resolved my issue with Delta Airline in no time. The whole processing took less than 10 days. Great job and it's all my pleasure to recommend you to everyone.

My plans changed due to Hurricane Florence and involved changes and ultimately cancellations. They were awesome and made the whole disappointment of not seeing my family and attending a family wedding less disappointing. I know it was a very busy time for them and it was all handled very rapidly. Thank you.

I was very pleased with the promptness of the refund that I received for my canceled airline purchase. I usually don't buy the insurance on my trips, but was glad that I had this time. I submitted my request and funds arrived so I could pay off the charge.

I had an overnight flight delay and had to get a hotel, dinner, etc. I called your agent who was wonderful and told me just how to proceed. He started a case that I was able to activate when I returned home several days later. I was stressed and he kindly eased that and assured me it would be taken care of. He was correct. I filed a claim and sent in receipts. I was compensated within a month. I always get the insurance when I fly Alaska. Thanks so much.

Unfortunately, my daughter had a medical issue onboard a cruise, we purchased Allianz insurance prior to our trip. After providing all the necessary information they refunded everything that was not covered under our medical insurance policy. When I called the customer service agent was very helpful and pleasant. Definitely will use again.

We weren't able to complete our trip from Buffalo NY to Charleston, SC as hurricane Florence closed down the area. Allianz handled our claim - and quickly refunded our costs. Hats off - that's why I use them every time I fly... which is often.

We are exceptionally satisfied with the response and service Allianz provided for our recently canceled trip. Allianz has covered all of our trips, but this is the first claim we've had to submit. The online claim submission was easy and fast. Our claim was paid out in full within a week.

Broken Luggage - I was very happy with the process of reporting this claim and the quick response in completing the claim. I'll definitely use Allianz for any future travel insurance. I'm also an annuity holder and have been associated with Allianz for several years. Thanks.

My husband and I had a quick trip scheduled in September. Hurricane Florence caused a power outage at our home the day we were to leave. Three days later I filed my claim with supporting documents. Three weeks later we received a check in the mail. My mom and daughter have each had similar experiences with Allianz. I highly recommend it and will use it again.

Canceled flights due to family illness - I've never had to make a claim so I was pleasantly surprised at how helpful folks were when I called and how efficient the process was. Thanks so much for refunding my tickets. Buying this insurance was the best investment I made.

Very pleased with the ease at submitting this claim... all online, able to scan documents, and to my surprise, a check in the mail three weeks later. I have experience with other companies requesting paper forms, paper receipts, etc. I will use Allianz again.

Took longer than it should but was paid for expenses. Had 2 policies (wife and myself). Wife paid immediately but mine took 4 weeks. The amounts were approximately 80 dollars and 175 dollars. Really? That is small amounts to have time delay between payments.

I canceled a trip to Myrtle Beach due to the pending landfall of Hurricane Florence. I submitted a claim for payment of the cancellation fee for the airline tickets. The claim was paid within 3 weeks without any followup on my part.

The policies are legitimate and will reimburse/cover claims as specified including delays, transportation, lost/stolen luggage or property, etc. I would definitely recommend all travelers to invest in this low-cost insurance policy when traveling via train, bus or plane. Better to have it and not use it; than need it and not have it.

My daughter needed to change her to-and-from flight dates on a recent trip, and we incurred additional charges from the airline. Allianz made the claim process easy and we got our refund quickly. I was pleasantly surprised -- I'm not much of a flier, and I didn't expect a happy ending. Thanks, Allianz.

Very pleased with the response time and customer service we received. The process was was user-friendly and efficient. Customer service reps were helpful in assisting with the process. We will definitely use Allianz again in the future when making our travel plans.

I submitted a claim and documentation for medical coverage, but after two weeks, my claim had not moved in the workflow to the review phase. I called the Allianz service line and the operator I spoke to was able to immediately escalate my claim. I found that it entered the review phase in the next two days and I received notice that the claim was settled within 7 days. The original wait was bad service (especially because it was unexplained), but I felt like the call center operator heard me, was authorized to act to resolve my issue and did so quickly.

We needed to cancel our weekend getaway because we needed to set up presurgical testing during our scheduled vacation time in order to prepare for surgery and was refunded our money promptly. We always take out insurance with Allianz because they understand that sometimes the unexpected pops up and they cover your expenses.

We had a delayed suitcase, which contained all our clothes. We had to purchase an outfit each as the luggage did not get to our ship before we departed Copenhagen. It finally arrived in Oslo on our 2nd day out. (We were in Copenhagen for a day prior to boarding the ship.) I filed a claim upon our return home, submitted the documentation required, and had our refund within 10 days after submitting the claim. I consider this FANTASTIC service. I will definitely use Allianz the next time we travel.

Quick and simple claim submitted, reviewed and paid. The form was easy to complete and send in. When I called customer service they were professional and courteous. They helped in how to process the claim. Once again THANK YOU, ALLIANZ! I would do business with you again in the future.

Requested refund of $70 for a camp my daughter did not attend. Did this over 5 weeks ago and have not heard one word and no communication. I paid the insurance fee and this is a no-brainer, but yet no refund or update.

Bought the insurance, requested a refund due to not being able to make the train and never have gotten a refund or even an email or a phone call nothing. I will not use this service again. Not willing to recommend it family and friends either, don’t use, no customer service at all.

Unfortunately, I had to cancel my trip for a health reason. I used the Allianz website to file a claim. Easy website and user-friendly. I was reimbursed in an expedient way. Excellent company and service. I highly recommend Allianz for your travel insurance.

Allianz was quick to pay out the cost of our emergency doctor visit and medical supplies. I found them very easy to deal with. The inline submittal was straightforward. I’ll be happy to do business with them again and recommend them to friends. Thanks, Allianz!

This was the most simple and fair process I have ever had with any type of travel insurance. So thankful to have chose this service as it saved my family an expense we could not afford. Had they not been so responsive we would have incurred quite a loss.

I am very impressed with the quick response I got on my claim. I always use Allianz travel insurance and this was the first time I made a claim and thank you for your help filling in the claim and getting a response in the time you told me. My claim was accepted.

Allianz has been very responsive when I’ve submitted claims. I’ve been very pleased with their assistance. I recommend Allianz for travelers on domestic and international trips. Thank you for requesting this information. I look forward to hearing from you in the near future.

I was lead to believe that I was getting full benefit of $1114.48 by Andy for my trip being delayed for 6 hours. We spoke for 19 mins and she said that both my daughter and myself would be covered in full. I called your company 5 times with the promise that a supervisor would pull the tape to see what was said, no one called me back. On the 6th call, I spoke with Oscar and he said after putting me on hold for 5 mins listened to the tape. How is that possible when it was 19 mins and 25 secs. I want full coverage!

We were delayed by 8 hours and then our flight canceled. Had to stay in hotel and then drive back the next day. I was reimbursed for the hotel and the gas for the trip. I paid for two rooms but only one was covered. The firm was somewhat confusing as I wasn’t sure if it was a delayed trip or a missed flight. That would have helped to know how to choose. But overall glad I had the insurance.

We were canceled on a flight during hurricane Florence. Allianz paid promptly. Online claim process was easy and submitting proof online was simple. Cost of insurance is relatively small considering the benefits. They even cover luggage losses but we didn’t need it.

I appreciate the fairness and understanding of Allianz in refunding airline tickets that we were not able to use!!! It was proof that this is something we will do EVERY time we travel. It's completely worth it especially when we can't control all of our circumstances in life.

I was very impressed with your service. The online form was easy to fill out and attach documentation. I was pleasantly surprised to receive a refund so promptly. I will use your services again and highly recommend you to others.

We couldn’t believe the coverage we got for $110!! I needed emergency brain surgery then had major internal bleeding from an ulcer. Three weeks in a Swiss hospital. Cost was only $55,000, almost all covered by our Allianz policy. Not to mention being flown home with a nurse, business class. BEST $110 WE EVER SPENT!! We’ve already told 50 friends, all of whom will become future customers. You guys rock!

Allianz has given me wonderful service. The agent was very helpful explaining the policies. I felt secure that I had someone to call on "if" something happen. Well, it did... I broke my ankle in Europe. I called and Allianz helped in every way. They made alternate reservations. They even arranged for me so I was comfortable. Thank you, Allianz.

Due to the hurricane on the east coast, we were not able to travel by car to our destination at the Waterside Resort in Roper, NC on September 16th thru the 23rd, 2018. We were not able to drive the route that would take us to our resort. We called and got confirmation that the resort was closed until further notice. We called Allianz Global Assistance and spoke with a representative and she gave us instruction on how to file our claim. We were pleasantly surprised to get our refund back within 7 days. We found that purchasing the insurance was a very smart thing to do. I advise buying Allianz Insurance for all your travel needs.

Thank you very much for such a user friendly website and claim procedures. We received our claim refund for the flight delay we had in our trip to Europe. Very satisfied with your service. We will recommend your insurance company to whoever asks us for advice. Again thank you so much for make this claim process one of the easiest procedure we've ever been involved with.

Service was prompt, informed and competent. I got the feeling that they actually cared about my outcome and were prepared to listen and follow up on how well I was fairing. I will be sure to use them in the future.

The change that the airline made would have cost me two business days as it would not only lead to my missing the new ETD but also necessitate an overnight and missing a full day before arrival at return airport. I made other travel plans, contacted Allianz, and submitted my reasons and the required support paperwork. Within days, I received a refund of the cost of the flight. Couldn't have been easier or made me happier.

My wife and I had planned a trip to Seattle to visit relatives. Normally we do not purchase travel insurance but since her mother is in a care facility we decided to purchase the insurance. I had a previously unknown health problem arise and the doctor wanted to do testing immediately necessitating our canceling the trip. I provided the necessary documents as requested and have received compensation for the missed flight in short order.

From the second I spoke to the customer service rep during our travel Interruption to the moment we received confirmation of our claim acceptance, I had nothing but great interactions and the process was very simple and straightforward. Would recommend Allianz and will definitely be purchasing protection again! Exceptional customer service!

Our claim (reimbursement for one overnight accommodation) was handled efficiently. Online instructions were clear making submission straightforward. Uploading the necessary documentaton was easy as well. Important in the instructions was indicating what documents were needed, giving a timeline/status of the claim and when I might expect payment.

My wife and I were forced to cancel vacation plans to Europe due to a serious illness with an immediate family member. Fortunately we took out Allianz insurance for our Delta flight. The claim submission process was straightforward and quick. And within 2 weeks, I received a check for the full amount. I could not be more pleased.

Allianz handled my claim for the reimbursement of may airline change fee expeditiously and provided a full reimbursement. This change was caused by Hurricane Florence and created the need to cancel my golf trip to Myrtle Beach. I would gladly use Allianz in the future.

The ease of filing a claim and in receiving an answer in a timely manner was exceptional. Being able to file online made it even better. It would be a mistake not to take advantage of this insurance. In the future, I will not hesitate to use Allianz.

I didn't expect my claim to be processed quickly and easily even if I'm outside the US. But it did happen and I am grateful for that. The agent, Pamela, who I talked to was so kind and very helpful with my claim. She definitely knows what she's doing. The refund cheque came promptly as promised. Thanks a lot, Allianz. You will be recommended to friends and relatives.

Had to cancel trip/flight due to my husband becoming terminally ill. Allianz was great to work with and I got my refund pretty quickly. This made everything else we are dealing with so much easier. I am so grateful we got the insurance. Thank you very much for taking care of us.

Filing the claim through Allianz was simple, easy, and quick. A couple of forms online and the claim was filed. Allianz settled the claim quickly and with no problems. Will continue to use Allianz for all my travel insurance. We have used Allianz in the past for overseas trips and will be using them again in May.

I had the unfortunate experience of having to cancel my flight to NY early this month. Luckily, I never book a flight without buying the travel insurance for it. I followed the directions from Allianz and just like that, my money was fully refunded. Thank you Allianz!

A not immediate family member became suddenly sick and was hospitalized while I was in San Francisco, CA taking care of my sister's Estate. Paul had no friends or family in the Bay Area and was on his way home to AZ from China. His sister asked me to check in on him, and I willingly did so, knowing I would have to rebook my Alaska flight home to Portland, OR. Paul remained in the hospital for 4 days and then was driven home to AZ by a friend. I then rebooked my flight and paid the change fee, wondering if a non-immediate family emergency would meet Allianz's criteria for reimbursement. I submitted my information plus had documentation from Sutter Health Hospital for Paul's stay, and was pleased Allianz refunded the change fee charged by Alaska Air.

We have bought travelers insurance through this company several times. We used them for an Ethiopian trip for our son, Florida and Victoria BC trips for us. This is the first time we needed to use it. Hurricane Florence interfered with our East coast vacation. Thank goodness we had travelers insurance.

On my trip to Europe, my bag was damaged. Then I did the claim which I attached the supporting documents, and Allianz paid me within two weeks. I am happy for their services, and I recommend to family and friends.

I had to cancel a trip due to being emergently hospitalized. This, of course meant that I would not be able to take the business trip that was planned. The process for getting a refund was seamless. All correspondence was clear and succinct. My family really appreciated that. Thank you very much.

Our travel was disrupted by Hurricane Florence. Payout was simple & relatively fast. I always get travel insurance when I travel with my Mom (who is elderly & not super healthy), it’s the 2nd time it’s come in handy. It’s definitely worth the cost to cover you in case things go in the other direction.

It was very easy to submit a claim on the Allianz site and the refund was processed promptly. I was very happy with the overall experience and will probably select Allianz if travel insurance is required. Thank you very much.

Quick and accommodating. I'll use your company more as this was one of the few trips canceled but you made it easy. We will recommend using Allianz. This is assuming we get our refund though it's been approved.

My wife has cancer, and while undergoing treatment, it was thought that she would be well enough to travel to Hawaii. Tickets were purchased in August. She took a turn for the worse in late September, and under the recommendation of her Dr, we filed to refund the tickets. Allianz Global was very quick to honor the policy and refund our purchase. We will use Allianz Global again.

You guys are taking an excessively long time to process my claim. After I have already submitted my documentation twice. After an extremely terrible traveling experience to bury a family member. Which cost me another 700 dollars (on top of the original 800 for my ticket) because of cancellations and delays. I bought one of your policies to protect myself from this, so I would appreciate it if you could stop dragging your feet and finish my claim. So I can pay my outstanding credit card balance and put this nightmare of a trip behind me. Thanks.

I bought Allianz because I was going to Europe for the first time, was anxious about what I could encounter, and needed back up if things got too bad. Things got bad from the beginning and Allianz did what I needed.

Long story short customer service is bad. They never call, email, text or send a letter stating they need additional documentation. They want you to automatically know what they need somehow. If you don’t check your claim daily you will never know. Why buy the insurance? If they can’t call you back put a letter in the mail. My event is Monday here it is Friday and still no response. Started claim on Sept 26. 12 days later no response. Had I not called yesterday I would have never known they needed another document. Come get your ** together!!! I will never opt for insurance ever again if they have anything to do with it. CEO Walter White I hope you review all of the bad reviews. It speaks volumes about your company!!!

I was booked to travel via American Express and got sudden chest pains and went for a stent in my heart. Emirates charged me and my wife and 2 children $800 each to postpone to the following week. My cardiologist letter and the actual hospitalization for 3 days receipts and other documents to prove why we all had to postpone the flights were submitted. To no avail. I was actually going to take care of my brother at the American Rehab Center in Dubai who was just recovering and I was held back due to my own heart ailment.

This travel insurance policy covered everything it was supposed to. Our trip was interrupted due to inclement weather, and we had to spend an extra day in another city as a result. I submitted all necessary documentation, and received a check in the mail a few weeks later. I’m very satisfied and glad that I bought this policy!!

Very pleased with this company. They reimbursed my husband and I in a timely manor after we became sick on a cruise and needed medical attention. I would recommend to others to buy this insurance as we will probably do so in the future.

I rented a car in Riga through CarRental.com company and added the insurance from Allianz Global Assistance. After returning a car, rent car company Budget found a damage due to a collision with an object. I received from Allianz Global Assistance a full payment for the damage. Thank you very much!

I called for help in retrieving my claim number and the representative was very helpful and pleasant. After I submitted the claim form, I received a follow-up email and then the payment came quickly. I am a very satisfied customer.

My experience with Allianz has been nothing short of a nightmare. I had to cancel a trip due to unexpected loss of employment. After months of jumping through hoops to provide them with more documentation than the U.S. Department of Labor required to collect unemployment insurance, they denied my $1,300 claim because I hadn't worked for my employer for 3 or more years. This wasn't noted anywhere in the fine print, nor is it reasonable to assume that losing a job after less than 3 years isn't a major life event. I will never use this company again and would urge everyone to avoid them at all costs.

My husband and I had insured our trip prior to leaving. Our trip was interrupted due to weather conditions, and consequently, we lost a day of travel and lost a day at our destination. During the delay, I contacted Allianz. They were specific regarding any documentation I would need to be reimbursed for my expenses. Following our return from our trip, I filed promptly, and Allianz reimbursed us fully for the expenses we had incurred. They were prompt and supportive. I will use them in the future to insure our travel. Thank you, Allianz.