Allianz Global Assistance Reviews

Very easy, quick and simple process. Turnaround time for reimbursement was much quicker than expected. Thank you for your quick response and assistance. The process was simple to follow and required a minimal amount of forms and information to be sent. Thank you again.

Thank you for refunding my canceled flights. My health has been in a sad state lately. I was hoping to visit my son in the state of Washington. But health issues has stopped my traveling. I am please to say that my son is traveling to Michigan and will be here for Mother's Day this year. So all is still good. Thank you again.

I was very pleased with the process to file a claim when my trip needed to be cancelled due to a medical issue. The customer service agent helped guide me through the process and was very knowledgeable. My claim was also processed in a reasonable amount of time and I received my refund promptly. Thanks.

How delighted I was to receive a check to cover what I was charged by the car rental company for the hole in the windshield, caused by a rock, a rock we never even saw. I will use Allianz whenever I travel!

Everyone at Allianz has been so responsive and kind. Terrific company, user-friendly claim forms and online services. They are wonderful. Thank you, thank you, thank you! I will always use their service, if available. I was so grateful for the help they provided.

Around 4/12/2018, My husband had tingling of arm and numbness. He is 66 years old... He went to primary Dr. Dr. told him he had heart skipping and palpitation and they did not like it; "Schedule yourself for an cardiology." Appoint was 4/17, Prior to 4/17. He had a accident and hammered a nail into his hand on 4/16/2018 whereas a nail was logged into hand and he had to go to emergency ward to have it pulled out, and he called cardiology for his appointment on the 17, and was told to cancel appointment for 4/17 and wait till it heal. I, the wife, heard his heart skipping and rushing while I laid on his chest. Immediately cancelled the trip, because he has to reschedule for another cardiology. I submitted all Emergency ward paperwork for his hands and cardiology paper... and you refunded my money. Thank you. I was so worried that I was going to lose my monies. I am glad I purchased the insurance.

Very easy to upload documents, claim covered in a timely manner. We purchase Allianz anytime we travel you never know what is going to happen. We had no issues with the website it is very user friendly. I’m not the best on computers and was able to walk myself through the entire process.

Prompt response to my questions and processing of claim. True to their promise as to the number of days review and processing of claim was going to take. Very happy with how my request was handled and met. Thank you.

I am very glad we chose Allianz for any emergency, my daughter could not travel out of the country due to her Military status. Thank you, we are very satisfied with the service and the ease of completing a claim. My refund was sent directly to my bank account within a few days of filing the claim.

When my luggage was delayed after a drawn-out flight in which my family was rerouted & my son was sick, I called the Allianz phone number. The representative was so supportive. He said everything I needed to hear. Not only did he instruct me on how to proceed, but he inspired me & got me to stop crying. His upbeat attitude of commiserating with me & sympathizing with my difficult situation, but then flipping it around and talking about how in 10 years' time our family would be joking about it, really calmed me down. After we returned home, I filled out an easy online form & Allianz reimbursed us for our out-of-pocket expenses with no hassle, & no delay. I plan to use them every time I fly overseas.

The insurance was not expensive and when I had to use it, the claim process was fast and easy. When I followed up, the online information told me everything I needed to know about the status. The claim was settled quickly and fairly. I appreciate the process!!

We had to cancel our cruise due to a life threatening disease (cancer) with my friend, who was also booked on this trip. I sent all my documents required and Allianz was very prompt refunding our money. I’ll never book another trip without Allianz Insurance.

Broke my ankle several days before trip to Peru with $2000 in tickets. Cost $140 to insure the airline tickets. Received the $2000 without any problem and within a couple of weeks. Only out the $140 and another trip fee that was not refundable and uninsured.

We have bought Allianz policies on numerous occasions and had to cancel insured travel plans twice: one knee replacement and on stress fractures. Both claims had easily supported medical documentation and there were no complications from Allianz. Do the paperwork; get the refund. Our only complaint is about the forms on the Allianz site: we had to write and request forms; the online forms won't download. Allianz can do a better job on their website. As far as the insurance aspects goes: Allianz is a top rate company- excellent.

The process to submit the paperwork for trip cancellation was very straightforward. The claim was reviewed and paid in a timely manner. Questions were answered to my satisfaction. Payment was made directly into a bank account and it was easy to track the process via the website.

Allianz provided exceptional and prompt service during a very tough family circumstance. It was easy to submit the claim in the Allianz website. I plan to purchase Allianz insurance at every future travel to Europe. Plus, I will recommend this service to my family and friends. Thank you very much.

My daughter and I travel to Cabo every January and take out trip insurance each trip. We have only had to use it once and we were very happy with the way Allianz handled our claim and the ease with which your agents and claims personnel dealt with us. We recommend Allianz to everyone we hear of that is taking a trip. We will continue using your company as long as we travel.

The person I talked to was knowledgeable and courteous. Walked me through the steps to file my claim. It was easy and fast. I received my refund very quickly as well. I would highly recommend this company to anyone traveling in the near future.

I was absolutely thrilled by the service and compassion of the agent I spoke to when filing this claim. It was easy and very efficient. I had a check that covered all my expenses in 10 days. Thank you. I will recommend this insurance to all my family and friends.

Airports were closed mid March 13 Nor'easter storm. I had to rebook two days later (and pay extra $156.00). Allianz reimbursed me after I sent documentation. It was a smooth and pleasant transaction. Therefore, I shall continue to insure with Allianz when I fly with JetBlue.

I have had to file a few claims over the past few years and every time the process is super easy and I have my refund in 1-2 weeks. I get my notifications and then it appears in my bank account. I can upload everything electronically and never have an issue. I highly recommend people to get the insurance because you never when something is going to happen to change your plans. Very satisfied customer.

I've had so much hassle with other travel insurances, because they made it sound, upon purchase, like I was paying for the option to change or cancel my flight, but were only providing the opportunity for a refund if I died or was injured. Allianz provided my refund when a work change made me cancel without significant hassle. I would give 5 stars, but the website wouldn't let me submit after I uploaded my documents, so I had to call and email my documents in. Also, the whole claims process for travel insurance is just tedious.

We recently had to cancel a vacation (due to my mother's illness and surgery). From the moment I called to put in a claim I was treated with the utmost respect and patience. I was unsure on how to go about putting in a claim or what to expect, but ALL the people I spoke with (on numerous) occasions were extremely helpful. Thank you.

Allianz continues to delay reimbursement for travel interruption. My wife had an emergency appendectomy in Egypt end of January. All documents were filed in Feb. and final confirmation that all documentation has been received was March 3, 2018. Called every week and each time am told that the claim is in "Management Review" and it will be another 6-10 weeks. Here it is May 7, 8 weeks after the claim documentation was submitted and complete, and they still are not able to address or explain the continued delays. I will not be using them again!!!

A planned trip with husband was cancelled/changed because of husband's recent diagnosis of Parkinson's. AGA was accommodating in refunding my seat upgrade after American Airlines refunded all other costs related to the original travel plans. I was still able to travel but had to make changes to coordinate my travel with others.

Thank you for your prompt payment of my airfare reimbursement. I found the website offered in supporting emails and associated links very easy to navigate, and I was able to easily post the required documentation needed to provide my payment. You also made it easy to track the progress of the reimbursement. Again, thank you.

I received a claim check promptly so that was a relief. I had to make travel changes at the last minute due to delays so it helped cover the expenses due to the changes. I downloaded the app on my phone so that was helpful to get information submitted for the claim. It took a couple times to get it uploaded but after that it was fine. Thanks for your help.

I had to cancel my flight due to a severe nor'easter. I contacted Allianz about my issue. They took my claim with no issue and gave me a complete refund on my ticket. I could not be more pleased on how I was treated. It redeemed my faith in flight insurance. Thank you very much!

Because of medical issues, we needed to cancel our trip to Maui. The staff at Allianz were most helpful in outlining the documentation we needed to provide, and they responded very quickly when it had been received. We’re so glad we used Allianz!

When I became ill in Peru and required medical care I received excellent service and response from your caring staff. There was follow up during the treatment to assure I was receiving necessary care. My claim has been filed and paid. THANK YOU!

Had a pleasant experience after I had to cancel my trip due to injury. So glad I had trip insurance! Wonderful customer service and quick resolution time for my claim. Thank you for making the experience a pleasant one! I will recommend to family and friends!

I was injured while on our cruise and had to be treated by the ship's doctor. My health insurance did not cover the treatment so I filed it with Allianz. Within 10 days of filing my claim, there was a check in my mailbox. Impressed with turnaround.

Had health issues so had to cancel a around the world trip. I mailed the forms in and received a check 2 weeks later. The agent was very helpful and I would like to recommend to anyone traveling. Next time I travel I will sign up for more insurance.

I recently had a medical issue in Honduras during a cruise. Allianz had left a message for me on my phone so that as soon as I returned I was asked to update them on my condition. I called and they immediately forwarded me the paperwork to fill out to file a claim for my medical expenses and advised me to submit the cost of my entire family's excursion for the day I experienced the medical problem. I had the checks from Allianz within 10 days of submitting the paperwork that covered all of my expenses and cost of excursions. I always use Allianz when traveling but have not had to use them. Glad I was covered. Appreciate their fast and courteous service. Highly recommend them.

Due to a medical issue I was unable to attend a family wedding. I have always used travel insurance but this was the 1st time to actually to use it and need it. The process was very simple, It was painless, easy, and WORTH IT!!

I provided the emergency room report and Dr recommendation not to fly. I had talked to a representative on the phone. He was very helpful with instructions. He recommended filing the claim online. The process online was straightforward. We received the refund in about a week which I thought was very quick service.

I had decided to purchase flight insurance as an afterthought just in case something happened to prevent my being able to take my trip. I did not think I would need it. A few days before my trip I got very sick with a viral infection which prevented me from flying. I anticipated having a difficult time getting a refund of the airline tickets, but was pleasantly surprised that Allianz Kept their promise & gave me a refund within 10 days. I will use Allianz in the future & recommend Allianz to friends.

I can't tell you how good I felt when Allianz was so caring and understanding about my surgery and hospital stay. The stay that kept me from taking my vacation. Allianz refunded the cost of my airfare within 2 weeks. Thank you Allianz.

Easy to submit claims and provide required documents. I was immediately notified that my claim was being reviewed. Review of claim was quick, I was notified that a check was being mailed and payment was prompt. I will always opt to buy your insurance for my flights. Thank you.

Allianz was prompt in taken care of our claim. We were pleasantly surprised by their response. We had the correct information and the entire process went seamlessly. A good company to work with. Thanks Allianz for your help, will use you again.

Is a really good insurance and for me the process was fair, they listen to my problem that I had when I went to Ecuador and they helped me with everything. For sure for anywhere in the future I will plan to go, I will choose this insurance, all my family use and never had a problem.

We were pleased with how easy it was to send the forms via email. I did call customer service with a few questions and they were helpful and professional. Our check arrived today. I would purchase trip insurance through Allianz again.

I bought this travel insurance for my Europe cruise. While on my cruise ship, I fell ill and saw the onboard doctor. When I returned, I asked my travel agent to file a claim. I don't know who dropped the ball, him or you, but it took over 8 months to be reimbursed. Totally unacceptable.

We always buy insurance when we travel for peace of mind. Allianz is not expensive. When we got stranded at the Atlanta Airport for bad weather, the airline could not help us, so we got to stay overnight. When we got home, it was very easy to file the claim and got our reimbursement.

This insurance is worth every penny. My wife ended up getting ill and was unable to travel. I filed the claim in 10 minutes and was reimbursed in less than 3 days. Awesome company! I will never travel without them.

Very efficient professional service. Was extremely impressed at the ease of the process and speed in which a check was sent. Would recommend this company and would use them again to insure our next trip. Did not expect things to go so smoothly.

I have returned mail payment since I have received a voucher for a future flight from the airlines. Some of our representatives didn't seem clear as to my eligibility for a refund after I informed them of the airline voucher, it wasn't till the last phone contact I made that it was suggested I return the check already in process since I was being compensated. I did so on May 4.

Fast service! Super helpful after delay from blizzard. Will buy from again. Received my reimbursement quickly and with no hassle. Clear easy directions. Had no worries while traveling in East Asia. Thanks Allianz. Hope to use service again. Will refer to all my friends.

Unfortunately a medical issue prevented my wife from traveling out of the country to attend a wedding. Allianz Global Assistance handled our claim quickly and professionally. The customer service rep who helped us was very thorough and responsive throughout the process. I would recommend Allianz Global Assistance to other travelers.

I always purchase Allianz travel insurance when I fly. This is the first time I have needed to file a claim. I had a medical emergency which landed me in the ER just a few days before the trip. It was a stressful time for me. Allianz was excellent during the whole process. It was not complicated to work through the required forms once I figured out, with help, how to navigate to a couple of the website places I needed. I would definitely recommend Allianz. Thanks to all who helped me through this difficult time!

Allianz was great and easy to contact, however, the few times I called, I was given different information from each agent. I think it's important to know the protocol before telling the client, especially when it comes to insurance. Other than that, my experience with Allianz was good. I would definitely purchase insurance from them again.

The service provided was platinum. Claim processing was hassle free and very expedited. I was surprised at how fast was claim was analyzed and refund was awarded. I will be recommending Allianz to others for protection services. I will be a future return customer. Thanks so much.

We were on vacation and received an email for American Airlines that Chicago was having severe weather impacting our return flight the next day. We couldn’t find a return flight the same day and had to fly out the following day. I submitted a claim due to the expenses of having to stay an extra night. I received my check less than a week after submitting my claim! Very easy painless process.

I immediately called Allianz on how to file a claim for a future trip that I was no longer able to make. They emailed me the necessary forms and guidelines of what documentation and information to provide. I was also told that in 10 business day I would get a response. The Company is true to its word! I did get a response within the time mentioned and my claim was honored. I would not only recommend Allianz but trust its coverage on future trips.

When I submitted the documents required I found them Allianz to be a reputable company to deal with, and they delivered when they stated in the time frame specified. I would take the insurance again without question. This insurance is a must when you have a medical condition.

Allianz paid my claim for the room we didn't use due to illness promptly. However, I got a credit for the unused flights from JetBlue, which must be used within a year. Allianz refuses to pay for the flight if I can't use the credit within the year. I obviously should have refused JetBlue's offer of a credit & claimed that amount from Allianz. I thought I was saving money for Allianz. I'll refuse a credit if something like this happens again.

I had an intestinal flu and was unable to travel. Typically this illness does not require a visit to the dr. Your policy required me to see a dr for a 48 hour stomach bug. Not only did I have to visit and pay for the dr, I had to ask her to write a letter stating my illness. That is completely ridiculous and uncalled for. I will not purchase another policy with you. This is too much trouble.

I had purchased travel insurance and never thought I would have to use. My husband suffered a heart attack and I had to cancel my flight. Once the flight was cancelled I filed a claim with Allianz. The process was easy and their response was quick and satisfactory. Thank you.

Yes I was very satisfied with your service. You should not require the claimant to notarize any document as long as it is valid and legitimate. That’s all folks and thank you for your service. We will use you again when we travel.

It was the best insurance experience I had yet!! Very fast and got my refund within a few days. I am very happy to BUY insurance for the trip. I will recommend to all my friends and family. Next trip will do the same.

I was delighted with the ease of filing the claim and the prompt response! I really didn't expect a check so quickly. I will definitely refer this insurance to friends and family; and sign up for it again! I am an individual traveler.

I have bought travel insurance but have not had to use it. Was glad in this case that the filing was easy and I did get my $ back (check sent to house) in less than 10 days. In the end, I think I would use travel insurance again. Thank you.

We had to change travel plans at the last minute because of a train strike in France, which was stressful. When we claimed our extra expenses, Allianz was very responsive, no quibbling (unusual in the travel insurance industry) and paid the claim very quickly. Highly recommend them.

I had a flight scheduled for the following week and then suffered a back injury which left me unable to sit for more than a few minutes at a time before experiencing extreme pain. I was worried that I would lose the money I spent on the ticket as I required a week or so of chiropractic adjustments and had to delay my flight. Fortunately I had bought the Allianz insurance plan and rapidly received repayment which I could use towards buying the rescheduled flight. Thank you so much! I've had such miserable experiences with this in the past with other insurance companies and was pleasantly surprised to see how helpful and easy your process was.

I started having heart palpitations while visiting China. I called Allianz and they gave me the name of an American Hospital. They asked if we would like a return call to ensure we had been served well - we declined. When we returned home we submitted our bill to Allianz (which we had paid while there). We received a check reimbursing us for the full amount we paid for services. It was easy and really reduced the stress. The hospital we were referred to had personnel fluent in English and was very efficient.

It was an easy process once the claim was submitted. No hassle. Just faxed over all the important pertinent information and the check was deposited into my account. I would definitely recommend getting an insurance policy on all of your trips. It is well worth the money.

Allianz was definitely the right choice for my travel insurance. I went on a one month trip to three countries in South East Asia and after doing some research Allianz seemed like the best choice. During my trip, I had to stop in a medical clinic due to a health issue, and Allianz made the process of filing the claim incredibly simple and stress-free. I will definitely be using Allianz again when I travel in the future.

I send claim and it was very simple and to the point and taken care within a week. I was given choice to have money back by check or direct deposit and I thought that was very convenient. I just booked another flight and bought the insurance and I think this is worth spending few more dollars.

Allianz was very helpful when I was unable to travel due to detached retina that required same-day emergency surgery on the very day I was to travel. The claims procedure was online and easy to complete and payment arrived quickly. Thank you, Allianz.

My partner and I were travel delayed by one day because of fog during our trip to Thailand in December. Allianz reimbursed us for the cost of staying overnight and for all of our meals. I never had to fight for reimbursement and their service was fast and friendly. Every insurance company in the world should model their business after Allianz! I am a loyal customer and I'll recommend them highly to every traveler I meet.

I used Allianz a few years ago to help me recoup some (most) of my funds from a cancelled trip to Europe due to the injury of a travel companion. This time the injury was sustained by myself and the claim process was even easier and more streamlined than my first experience. I made a quick call to ensure that I wouldn't miss any deadlines to file the claim while focusing on recovering from the injury and then simply logged on to the claim process and submitted the proper documentation and that was the end of that. I now wouldn't consider any major flight purchase without this added insurance.

Required purchase of a few items until luggage delivered. Allianz... has exceptional customer service... The process was flawless and very customer oriented... From the time I called until I received payment. I highly recommend Allianz, I never realized that submitting a claim could e so easy. I almost decided not to, thinking that the process would be frustrating... I was never more wrong.

We had a 10-day delayed luggage claim for a luxury cruise that started on an island in the Indian Ocean. We were compensated for our expenses, including clothing needs for formal events. We never expected the process to be so easy, timely and complete. We travel overseas often, and will be loyal return customers.

SCAM. A waste of money. My fiance and I had to cancel our honeymoon due to terrorism in the country we were going to. Bought travel insurance to protect the pricy international trip. Filed a claim and received a letter saying war, civil unrest, and terrorism is not covered in the policy. Basically all that is covered is if you are hospitalized. Big waste of money and incredibly disappointed.

I have purchased trip insurance before and never had to use it wondering if it would be like most insurance companies trying not to pay, but my plans had changed and the airline charged me $ 200.00 to change flights. The check was in the mail when I got home. I will definitely get this insurance every time I travel!

I booked 3 trips this year for travel. The first from May 6-9 2018, my husband was not able to fly due to a back injury happening 6 days before the fight. He went to a PT for relief and still planned to fly until the following day when he re-injured his back, eliminating the possibility of travel. I called after the first injury to ask if a PT would qualify for a medical person to determine if he could travel and was told yes. When I needed to cancel his flight, I was advised to gather all necessary documents and submit them which I did. I was given excellent advice and compassion for him not being able to join me for this family event. We have 2 more trips planned soon, so hope we will be traveling together and if for some reason he cannot, I am assured we will be given the best service possible.

Air France called a 1 day strike on the day I was flying home from Cairo Egypt to San Francisco. When I submitted my claim for hotel and meals due to the strike, it was handled promptly and in its entirety. I was very pleased with the service.

Easy to navigate claim submission process. There was a slight confusion on claim type, but worked out which was correct. It was easy to upload documents and make claim. Fast response and fair claim settlement. Overall, a good experience and worth buying insurance.

The process was very easy, with the rep I talked to identifying exactly what I needed to submit a claim. I emailed the info and liked the fact that I could follow the status of my claim online. Thank you!

Was very pleased with this interaction with Allianz. We had a trip delay due to a storm and had to extend our stay. Allianz helped us with our travel insurance in a timely manner which was much appreciated. We submitted a claim online with the correct documents and the turnaround was very fast.

A snow storm affected our travels from Fargo to San Francisco. With the Allianz travel insurance we were able to get reimbursement for extra travel expenses we incurred due to cancelled flight and delays. The claim process online, was very user friendly and we received a reimbursement within 10 days. A very quick process. We submitted the needed documents and no questions were asked. Definitely would use Allianz when flying in the future.

I can not say enough good things about Allianz and the way the handled your canceled flight claims. Last year I had a job cancel on me and with just a letter from my employer within 10 days I had my claim completed and money in the bank. This year emergency surgery caused me to cancel 2 flights and Allianz claims department handled them very quickly, again with just a letter from my surgeon. I had an additional flight I had to cancel because of the surgery insured by a different company and I am still waiting for the money. They required a 3-page form filled out by the surgeon and also asked for proof that I didn't know that I was having the surgery before I purchased the ticket. I will never use them again and think twice before using the airline that supports them. Thank you again Allianz for the great service!

My husband and I always purchase Allianz insurance when we fly. One is never sure when something could disrupt a trip or force us to cancel altogether. This was the first time that we had to file a claim and I am happy to say that the experience with Allianz was wonderful. We had a medical emergency involving my Mom which resulted in the cancellation of the entire vacation. Allianz reviewed the information and we were reimbursed in full for our canceled flights.

I had never had to file a claim before and had an emergency with my child so I could not travel to my professional conference. I started the claim on the phone and it took a little time/effort for me to gather the electronic materials together, but was very pleasantly surprised about the ease and speed of the process of reimbursement. During a stressful time, this made a big difference for me and my family. Thank you.

A minor mishap with a car in Ireland clouded our trip as I was skeptical of the insurance I bought from Aer Lingus website. Allianz travel insurance come through. When I called, the representative couldn't have been more helpful. After sending in the paperwork, the claim was paid without any fuss or bother. I highly recommend purchasing this insurance, but do not recommend Eurocar Dublin for car rental.

Every time I travel I always buy Allianz Travel Insurance. And on the occasions I've had to use the insurance I have not had any problems collecting on my claim. I would highly recommend using them. And I tell all my friends that when they travel they should use Allianz!

My wife had a fall and injured her arm. When we claim expenses they paid within couple of weeks. It was good. Very little information we have to give. We submitted report and bills only. They did not ask anything more than what we gave.

Due to a medical diagnosis and emergency surgery, I had to cancel a planned trip. I submitted a claim to recover the cost of my plane ticket, and the claim was paid promptly as soon as I provided a letter from my doctor. I appreciated that the entire process was online and that there was no request for massive amounts of paperwork from numerous sources. I have been an Allianz customer for several years and will continue to be one.

I usually take travel insurance and luckily never had to use it however - SO glad I did on this last vacation. Allianz was efficient and quick. WE left Superbowl Sunday, the next day we had to wear our same clothes - no luggage. I provided documents as required and my claim was reviewed and processed without any issue. I have already deposited a check! Thank you for EASE of understanding what to do when there is an issue and filing was a breeze!!!! Well worth the price THANK you so very much.

We returned from our vacation late Christmas Eve with a forecast for a snowstorm the next morning. We planned to stay at a hotel overnight but because of the bad weather decided instead to make the 4-hour drive home that night. Thank goodness we had insurance with Allianz! They were great about refunding the money for our canceled hotel stay!

Bought trip insurance in Dec when I bought my flight tix for family trip. In March 3 of 4 were sick, 1 in ER, and could not fly. Allianz claim was easy. I uploaded requested items and claim was processed in timely manner. Did not make me jump through hoops. Very impressed. Would use again. Trip insurance with Allianz is definitely worth it!

Claim was processed very quickly with minimal info needed. We had our check within one week of uploaded submission. We could do entire process online at our leisure and had to speak to no one nor answer tons of questions.

The young lady (I wish I had her name) whom I called to double check that I was not eligible for bag being lost and another damaged was just great--friendly and patience. On the negative: I have to say I found your website extremely difficult (the form to fill-out that is), but was glad I finally "muddled" thru it and were able to receive $100 for our travel delay. I am not sure why my husband was not covered on my policy too and why $100 was chosen (the limits were up to $500)? I also would like to have known how much more I would have had to pay (or if even if this was available to have covered for my lost and the other damaged bag? I have tried to add attachments, but it would not let me: I was to attached my picture, so you can see whom you are speaking to (I live on a farm). I would have also attached my information on the one damaged bag, and then the lost bag.

I was very happy with the ease of filing a claim and the prompt credit that was issued to me, due to having a medical issue that caused me to have to cancel my flight. By having this travel insurance, it allowed me to be refunded and rebook at a later date after my recovery from my surgery.

Unbelievably good experience. Very easy to file claim, no wait time for a response, very fast resolution to claim. Very, very fair settlement. Way better than I could imagine. Everyone told me I didn't need insurance. What a great experience. Not happy with the way American Airlines dealt with me initially, but Allianz was incredible. Thank you very much.

For the first time in my life I got sick just before my travel date and had to cancel the flight. Fortunately, I had taken out trip cancellation insurance. Filing the claim was straightforward and in about two weeks I received the correct claim amount.

The claim process was both professional and prompt. The claim submission and request for supporting documents was clear and understandable. It took exactly as long as expected to process and pay my claim. I highly recommend Allianz for travel insurance.

I have done business with a number of travel insurance companies over the years and I find Allianz to be the best. Competitive rates, great customer service, and responsive to my needs. Friendly, professional staff. Highly recommend to anyone in need of travel insurance.

Had to cancel one of my two tickets and the response turnaround time was great, along with getting the refund in a timely matter. Glad I purchased insurance and will do so on my future travels. Thanks and will recommend.

It was easy to submit my claim and the check was issued promptly. It was easy to upload my supporting documentation and I received a confirmation. I had never purchased or used travel insurance before but won’t travel without it now! I would HIGHLY recommend!!

I was pleasantly surprised at the efficiency of Allianz insurance. My claim was sent, response was timely, information required was collected and sent to Allianz and after a few days, I was notified that my claim was processed, approved and a check was in the mail. Much easier than I had expected. Would certainly recommend this company for travel insurance needs.

Due to weather we were not able to land at our original destination, and ended up in a city 200 miles away, we rented a hotel room overnight, had dinner and were able to fly to our final destination the next day. The people at Allianz were professional, explained clearly what I had to do to file a claim, gave me options as how to contact them, we received our check within a week of their receiving our paperwork, highly recommend. I don't usually purchase trip insurance, very happy that I did this time.

Allianz was recommended by a traveler from Switzerland. I have been more than pleased with every transaction. We have used Allianz for the past three trips our school has taken and personally, each time my son travels overseas, I get some extra insurance for him through your company.

Allianz has made the claims process simple and clear. I am impressed at how easy it was to file a claim. I am also impressed at how quickly Allianz sent me a check. Allianz's service has exceeded my expectations. Thank you Allianz!

We had to change plans in the middle of the night. The agent on duty was OK. Later when I called back and spoke with a daytime agent, they were great. They took care of the details and answered my questions. The claim was filed that day and the check arrived within what we were told once it was approved. It was worth the time and money spent to protect our trip and keep cost down. Thank you.

I always use Allianz Global when I travel and I recommend the company to my family and friends all of the time. I have had to make two claims in the past and they reviewed the claims in a very timely manner. I was reimbursed both times without a hassle. I really feel this company is very fair with their prices and claim policies.

I am very disappointed to see that you have only sent me a check for $300. For this disruption, I lost $1500 and I have sent you details of all the expenses. Furthermore and apart from this $1500 I had to visit Canada again (because I missed my previous appointment) and the expenses were more than $3000. So in total, I lost $4500 and I got only $300 as claim back. This is very disheartening to see this from a very reputed company like yours and I request you to please reconsider my claims.

I fell and broke my wrist a few days before my trip. My doctor recommended that I not fly. I scanned and emailed the requested documents to Allianz. They were very respectful and prompt in refunding my airfare. Thanks!

I had a fantastic experience working with Allianz. I injured my back and could not fly as expected. I filed my claim - which was super easy - and promptly received my money. Your email communication about it was clear and concise. I will recommend your travel insurance to others!

I never fly without adding Allianz Trip Protection to my airlines reservation. I have had to change dates several times in the past year, after I have made my reservations. Allianz has always refunded the $125 change fee. Their charge is minimal compared to what I get back. Life is always full of unexpected changes. I like to be prepared for them.

Allianz was great. The process for filing a claim was simple and easy to do. The claim was processed within a matter of days and I got my insured tickets reimbursed. Could not ask for more. I have made various insurance claims over the years for a wide variety of reasons. This was far and away the quickest response I have ever gotten! This is how filing a claim should be.

When I had to cancel my trip to Morocco, I received clear instructions as to get my refund. After sending in the required paperwork I received no further notifications for additional and within two weeks received my check. Very satisfied!

We have had two experiences filing a claim. Two different trips were interrupted and we chose to rent a car for the four-hour drive home rather than wait for a much, much later flight. We submitted s claim and promptly receive a check to cover the additional expenses. A+++.

I highly highly recommend Allianz for travel insurance. I have used them on numerous occasions and the one time I filed a claim, they were there for me! Very professional staff. They also processed and paid the claim very quickly.

After a recent trip interruption I was worried that the process for filing a claim would be difficult and complicated. I assumed that the Allianz would make me jump through all kinds of hoops and red tape to get my claim processed. I was pleasantly surprised by how simple the process was, and how quickly my claim was processed. The documentation they requested was reasonable and easy to pull together, and I didn't get any push back at all. Customer service answered my questions quickly and accurately. The whole process from filing the claim to receiving a check in my mailbox only took two weeks. I was very satisfied with the experience and plan to use this service again to insure future trips.

I'm very pleased with the ease of filing my claim and a prompt payment. The experience was very positive and I greatly appreciate the service! I had booked a hotel for seven nights, but had to leave after five due to schedule changes.

Loved working with Allianz. My trip had some issues, but all I did was make one call to Allianz, the customer service representative was pleasant and emailed me the paperwork necessary to file claim. A few days later I got an email that they received paperwork and within a week I got a check. Easy!

Efficient and responsive in providing reimbursement. Would recommend to others this service. Recommendations would be to have a better process described for processing the claim on the insurance document. Clearly stating phone number to call and what information you need to provide.

I really appreciate the prompt approval of my claim. I bought a plane ticket then I was promptly put on military orders so I had to cancel my trip. The claim process was very simple and my claim was approved either that same day or the next. I would definitely purchase insurance and I would also recommend the insurance to others.

Information was sent and logged by them accurately and quickly. No issues except for the time required for refund, over 5 weeks. Website does a good job of tracking where the claim is. It seems the check does got approved and then it sits for a week or so before mailing.

I was happy I made the purchase because I ended up having surgery a week before my trip and was not able to fly. I used the online claim process. Very quick and easy. I was able to load the forms online. My refund check arrived in about a week. I will always purchased travel insurance for now on, you never know when you may need it.

Due to a medical condition, I was forced to change a flight to a date a week later. I filed a claim for the additional costs associated with the flight change, and within three weeks had a check for the costs I incurred. Very satisfied.

I have had several policies with Allianz through the past several years and have had flawless service in every instance. Rates are very reasonable. I have had to file several claims due to injuries or illness. Representatives of the company were always very helpful in assisting in filling out forms and submitting proper documentation. All claims were paid in full without question. I never travel anywhere without insuring the Allianz.

I purchased insurance that clearly states for cancellation of flight and it didn’t specify how it was cancelled so I wasted my money on insurance with false information on refunds. Then you can’t even call Neisse. The automated system forces you to go to their website and if you try to speak to a person you’re on infinite hold and no one ever picks up the phone. Everything is done so you’re forced to email them only.

Our plane was cancelled due to storms in the Northeast. We couldn't get home for two days. Thankfully we had taken out trip insurance. The two extra days of expenses were fully covered by Allianz- hotels and rental cars in two different places. Allianz was easy to contact by phone and the process was explained to me, as well as the policy number, which I had lost. I submitted my story and receipts for all my expenses and 10 days later I received a check for the amount of all my receipts. It was also easy to look up the claim online and see where we were in the process. Considering that it was spring break in Florida and we had to book a hotel on one day's notice, we didn't get a cheap room, but it was covered. Thank you Allianz! I have already booked another flight and have taken out the same insurance... just in case. I couldn't have been happier with this company.

A very good insurance company to deal with. Made our trip cancellation claim as painless as possible and processed it quickly. I am glad our travel agent recommended getting the travel insurance from Allianz because of unexpected changes that can happen to plans.

When I called customer service the representative was very friendly and answered all my question. Also informed me of the documents that I needed to submit. He was sympathetic to the death in my family that made me not be able to fly and need my refund. Overall good service, convenient customer service hours so you can call after work and easy to upload documentation online specially for people like me that are not computer friendly.

We had planned a trip for Christmas and were unable to go due to some health issues I was having. We filed a claim for our hotel room and after some documents were obtained from my doctor and turned in my claim. Was paid in a very reasonable amount of time. I would recommend that anyone planning a trip with non refundable reservations get this peace of mind.

The claim lodgement process through the online portal was very easy to use and upload the required documents. I was reimbursed for 100% of my expenses that were stolen. I was able to contact Allianz immediately and speak to someone.

Due to medical reasons, we had to make a claim for missing a vacation cruise. We purchased Allianz travel insurance for our trip. After filling out the forms they sent us, including a physician's statement, we were promptly refunded the money we had paid for the cruise. We also had to call Allianz for assistance with some questions, and those questions were answered promptly and courteously. I can say without a doubt, that our experience with Allianz was excellent, and would not hesitate to use them again, and would definitely recommend their services to others. Great job!

When a snow storm shut down NYC on our arrival from a vacation in Ireland, we had to spend a night and a day in the City until Delta could get flights back in the air. Submitting the request to have our additional expenses reimbursed was very straightforward and we were refunded for those expenses for which we managed to save receipts. We will use Allianz again to protect us against such unforeseen events.

I am very satisfied with the overall experience! We received our payment very quickly without any hassle. I was expecting to have to submit more documentation, but my description of the circumstances was enough to get the refund from my concert ticket purchase.

An Allianz representative quickly replied to my email request to check to see if I would be reimbursed for hotel stay and meals due to my airplane flight being cancelled and not being able to seat me on another flight until the next evening. They quickly reviewed my policy and as soon as I sent in my proof of delay and hotel stay, they reimbursed me at the amount I submitted. I will always choose travel insurance... a $30 policy reimbursed me $234 for my unexpected expenses. Thank you Allianz!!

We were very happy with our whole experience with Allianz. Great customer service both on the phone and thru email. When booking a flight far in advance, you don’t have to worry about having to cancel the flight due to an unforeseen matter. Our claim was settled in a very timely manner. I would highly recommend getting flight insurance with Allianz.

Paperwork was easily done and received promptly. All I needed to do was copy and send receipts with claim form. Was told it would take up to ten days to process which was accurate. Received reimbursement within the time frame.

I felt I was treated very courteously and respectively, and they were consistently responsive and timely. I had two major trips in the same year, different countries, different airline and insurance carriers. Did not make it to either trip due to unforeseen events. Allianz was the best experience of the 2.

I became ill on our cruise and had to go to medical. When we returned I sent in a claim with doctor notes and medical expenses. I receive a check within a few weeks later for my total cost reimbursement for medical. I received an email before I received my check stating the check was mailed. Thanks for the quick response and reimbursement.

I purchase travel insurance anytime there is a slight possibility I'll need to cancel or change my flight. I went in for a simple procedure & it turned into a serious situation, I had to change my flight 3 times before the doctor would release me to fly. Allianz Insurance is the way to go, they made my situation tolerable & I appreciate how easy & kind they were to me! Thank You Allianz.

I have an annual policy with Allianz, and before that was using it for individual trips. I've had 2 occasions to use the policy, and each time the process has been easy and professional, with minimal paperwork, which made the experience a very positive one. Thank you Allianz!

My Travel Interruption claim was denied. Travel delay claim was paid at $300 at $150pp. On 3/20/2018 we spoke with Allianz by phone & was told that trip delay paid $150/day/pp. Check the recording from the call on that date. We spoke with the rep as soon as our first cancellation occurred. As well our travel interruption was claim was declined after being told by Henry by phone on April 5 that we qualified. There was a flight leaving on 3/21 but we were unable to book the flight after a late cancellation of our flight on 3/21. This insurance is deceptive. I am an Interval International member and my goal is to ensure Interval no longer uses Allianz to ensure their members' travel.

We really appreciate having this option when we plan to fly. You never know what can or will happen unexpectedly❗️ Had to get refunded once, all went smoothly. Some paperwork to get it all coordinated But was very satisfied.

I had never used trip insurance before. I bought it for a trip to California that my wife and I were taking after she had a knee replaced just in case she had something happen after surgery. Of course that's just what happened and we had to cancel. Allianz was very helpful, provided all the necessary forms. My claim was submitted with everything they asked for and I received a prompt and accurate reimbursement.

I would like to personally thank the staff at Allianz for issuing me a refund check for a recent travel delay. Due to the nature of the incident, I was unsure they would even reimburse me. They did, and they did it with no questions asked. True professionalism. Thank you so much Allianz.

Allianz promptly refunded our plane tickets based on a medical event. We have used Allianz twice and will again for our next trip. List of required documentation was clear and accurate. We highly recommend buying travel insurance and recommend Allianz.

Due to a medical emergency, we were unable to go on our trip. Allianz required a few documents to verify, but did a great job on issuing our check quickly and with no hassles. We would use them again and recommend this service to everyone who travels for peace of mind.

We had a very good experience. It was under stress that we needed to cancel and it ran smoothly as well as the help from our travel agent. Would gladly recommend to friends and was worth the investment for peace of mind.

When we got back from traveling in Thailand I went down to AAA and the agent that set us up with your company took my info on my hospital stay in Thailand and faxed it to your office. We received our refund at around three weeks.

Went to Mayo for medical care but because I was on antibiotics for another condition, they shortened my trip and asked me to come back in one month. So I had to go home early. Initially, Allianz was not going to cover it, but because it was an early cancellation or trip interruption for a different medical reason, they covered my ticket change. Was happy they changed their mind. Had used them before going to Europe and they were good when I needed emergency care.

I have had positive experiences with Allianz. Unexpected injuries forced me to cancel my travel plans. They were efficient and professional in helping to obtain the return my tour deposit and the cost of airline fares. If you travel several times a year I feel that this annual insurance fee is well worth the expense.

I had a little trouble getting through on the website but understood that the weather across the country was bad for many. Once I got throughout the process was easy to go through. We received the reimbursement in a timely manner. I was very pleased with the service and would purchase it again.

Due to new knee pain and crutches had to cancel trip to Cabo. Once documents got sent the check came to us. We always get trip insurance these days. Appreciate the timely turnaround. Recommend this company. Thanks for the help.

I was so glad I purchased flight insurance when we found ourselves forced to cancel a trip. I was a little skeptical that the insurance would actually pay, but was pleasantly surprised that they were friendly and very responsive, and they did indeed readily reimburse us. I will definitely insure all future trips!

I had an emergency with my daughter (she ended up in ICU) and was unable to make my scheduled flight home so that I could be with her. I called and received the information on what I needed to do to file a claim. The process was fairly easy and I was refunded in a timely manner after providing the documents that they needed. Thanks to them I was able to have the funds to return again to see my daughter. Thank You for your help during this difficult time.

Had to cancel trip due to husband's illness. Allianz was outstanding handling my claim. They are experienced, their personnel knowledgeable, and they are wonderful to work with. The claim was handled very professionally and the refund arrived quickly. I would say they are THE BEST.

My husband came down with pneumonia and was unable to go on a planned vacation. It was relatively easy to submit the information for the claim. Unfortunately miles were used on the return portion of the trip and the $150 fee to re-deposit the points was not included. Allianz did refund the full one way airfare.

After reserving my rental car on the Enterprise website, I was given an option of buying insurance through Allianz for $33. I hesitated, but clicked yes. During a long drive in the middle of the night through the Rocky Mountains, one of my dogs escaped from her crate and damaged the upholstery to the tune of about $1,200. Allianz settled the claim quickly and that one decision saved me A TON of money. Thank you!!

I rarely buy insurance for travel but I did for some reason and when my husband and I both got a horrible flu the day we were to leave, we filed a claim with doctor's note, etc. I expected a to have to fight for it, but we got recompensed without trouble - at least to the extent of the policy. Some things were not covered. So, yes, I recommend them!

Our Post-Christmas trip to Yellowstone with our son and his family had to be cancelled because of health issues. We were completely reimbursed for our plane tickets and hotel in the park. No hassles... no fuss... filled out forms online. Will use again for peace of mind.

Lost luggage. Your company was understanding and patient with our inquiries. Any questions the representative was helpful. The wait time to speak to a live representative was quick. We submitted our receipts and were paid quickly. Thank you for being there in such a stressful time.

My husband & I had travel plans & had taken out travel insurance for the first time ever... and we are so happy we did! He fell 30 feet from our gutters 7 days before we were to leave & experienced many complications. When I contacted the company to find out what to do, I was connected to a customer service rep who was kind & efficient & understanding. He walked me through the process, sent me the forms to fill out & submit & within several weeks we had gotten our full refund. I will ALWAYS get trip protection insurance from now on!! For the little extra it cost to get it, it was so worth doing! Thank you.

The agents I spoke with were very helpful. They helped me know what documents I needed to obtain before my trip and after I got home. With their help it was a very easy procedure. I could keep track online how my claim was doing.

While traveling in Costa Rica I suffered a minor injury to my leg. I went to a local clinic and paid for my care. Upon returning to the USA, I filed an online claim and provided copies of my receipts. Allianz was very quick with my reimbursement check.

Had an injury of a poisonous mosquito while out of country. Allianz Travel responded in good time my issue was resolved with a doctor visit to my hotel. My claim was review when submitted and I was refunded my out of pocket for the doctor services. I would absolute recommend this travel insurance to a friend as well as use it again myself.

I purchased the Classic Trip Plan for a recent cruise. On the ship, my nephew had an allergic reaction and needed to see the ship doctor. When I got home, I submitted the bill through the app and within 10 days I had received my reimbursement. The process was simple and quick. I would definitely purchase a policy for my next trip!

I obtained Travel Insurance Policy from Allianz and had to file a claim for trip interruption. The process for filing the claim was quite simple and was informed that it will take between 7 and 10 business days to process the claim. My experience was very positive and my claim was processed within 10 days business days. I have since informed my family, friends and colleagues about my positive experience with Allianz and my family and colleagues intend to use Allianz Travel Insurance for all their travel needs going forward. I give Allianz Grade "A+".

Have bought the insurance for years but in January had the first occasion to make a claim, as my husband had a stroke and was hospitalized the night before our trip to Hawaii. Ease of making the claim and speed with which it was paid was amazing. Very impressed. Will never fly again without Allianz insurance.

I had a minor health issue while traveling in New Zealand and found the representatives at Allianz to be very informative and helpful. Submitting online documentation was straightforward and lengthy, yet fairly easy to follow. Response time and resolution were reasonable.

Flight was cancelled due to illness. Working with customer service was very easy. I would highly recommend. I will buy each time I book a trip. If you are going to take to major trip where the weather could be a issue the insurance is a must.

The Insurance was easy and inexpensive to obtain. The Agent was responsive and helpful. I felt secure should things happen that disrupt my plans. I am satisfied with the coverage and attention to customer's needs. I recommend Allianz Travel Insurance to others. Need I say anything more?

We had to cancel our trip due to medical problem. Received a refund check almost immediately after claim was filed. Great response. Given the minimal extra charge for the insurance, it was definitely worth buying the coverage. The claims process was easy.

Claim was paid quickly. The adjudication process categorized the claim as travel delay, not travel interruption, resulting in a smaller claim payout than we expected. Otherwise, the claims process was easy. Submittal process online made everything go smoothly. Status checking also went well.

I was in the hospital for 3 days a few days before my trip and my husband was unable to go either as he cannot go alone. Allianz treated us fairly and refunded the flight money. Not only that but luckily the car rental credited as well when I said Allianz had done so.

Had surgery prior to our event which we had to cancel due to recovery. My claim was handled in short order. I chose to use the mail option for my claim. I will be recommending Allianz to our friends. Thanks.

We had a 3 day delay caused in part by a snowstorm that involved a cancellation and rerouted booking to an alternate destination that was also subsequently cancelled. (We were very dissatisfied with American Airlines.) Allianz initially underpaid our claim, understandable since it was a fairly complicated series of events, but after we questioned their decision they corrected it to our complete satisfaction. The only glitch was we tried to get Allianz to re-book us on an alternate airline after the first cancellation, but could not get a human on the phone. This may have been because we did not call the correct one of several phone numbers, I'm not sure.

I never anticipated not attending the concert that I purchased tickets to attend so I thought twice about buying the Allianz Global insurance. I thought, "Oh well just in case," and sure enough we could not make it to the event due to a car breakdown. Allianz Global was great: easy to work with, clear explanations and directions, easy to get paperwork to via online services that WORKED, and fast service. Thank you Allianz Global for your help.

It took some time to complete the process but my outcome was positive. That we were already dealing with an illness, it was nice to have a honest response. I had been afraid that all the forms were going to have to go back and forth across the states but it was settled with just a doctor's note.

I've never til the last couple of years been a fan of trip insurance. I try to plan and work our details to avoid close calls or glitches. We planned a European trip with a top provider on a major airline with a nonstop flight. We're both in good physical health, but on Medicare (no coverage outside U.S.). My wife was involved in a freak car accident at home before and we decided to cancel the trip and lay low. Allianz couldn't have been more kind, professional, and understanding. I'm not real computer savvy but they had phone and mail options available. Kept me in the loop via e-mail almost daily. Followed up with a disposition of the claim via e-mail, snail mail and a check within 14 days. I was very pleased with outstanding claim adjudication and correspondence.

I had to cancel my trip to MA from FL and back. I had bought the insurance, and with not much trouble, I did get most of my money returned. All the people who I had to talk to during my request for return of my money were very helpful and courteous, Thanks.

I had two one way tickets for an event to attend. My baby was diagnosed ill and needed my care for administering medication on a rigid schedule. Allianz team was helpful for aiding with payback for both of the tickets. Missed my event, but was so glad to not pay for nothing to be able to stay home and love on my baby.

I submitted a claim online after a big delay with the airlines. I have to stay an extra day in a very expensive area, and then fly home the next. Allianz covered my hotel room cost which was something the airlines denied, even though it was their fault. Their whole process with Allianz was easy, I submitted everything online and received a check a few weeks later. Would use them again without hesitation.

I was all set to fly to Washington DC for a couple of days for a family visit. My husband was going to stay home. Two weeks before I was due to leave he had a stroke. Thank heaven it didn’t happen when I was gone! I filed paperwork and Allianz put a check for the total airfare in the mail. Excellent service! Husband recovered...

No problem getting claim approved as everyone was very professional and to the point. Would highly recommend this insurance if there is any chance for a change or interruption in plans. Online system for claims is excellent and allows for hard copy submissions of supporting data.

On our recent trip to Hawaii, we received notice that my husband's mother had suddenly fallen ill. The next day, we were contacted again and told that things had gone from bad to worse and that she was not expected to last more than 48 hours. We made the necessary arrangements and arrived home about midnight and were able to check in on her. We spent the next 2 days with her before she passed away. Allianz reimbursed us for the balance of our rental and the additional costs to change our airline tickets. They were fair and fast with the claim. The filing process was easy & self explanatory and we were able to upload receipts easily to the website. I've purchased Allianz travel insurance for years and never needed to make a claim, but it's good to know when you need to, they are fast, reliable and easy to deal with.

I visited the Bahamas with my family. However, due to the Winter storm “Grayson”, I could not return to JFK and I had to extend our stay for 5 days. In the case of flight cancellation caused by the weather, airline companies cover only a flight change, and accommodation expenses and meal fee will be borne by ourselves. I happened to assume an injury abroad and had travel insurance, so I was able to cover almost all my five-day stay. Especially in the winter, travel insurance is essential as there are many flight cancellations caused by the weather. Allianz 's claim was very easy and payment processing was so quick. Also, it was good to be able to check the status of the process online.

I bought the travel insurance when I purchased airline tickets for my brother and his wife, but hoped it wouldn't be needed. Glad I did - brother's wife had an accident requiring hospitalization followed by bedrest at home. Allianz came through with the refund exactly as advertised. RECOMMENDATION: When the person who purchases the tickets is not the traveler, please allow the actual purchaser to file the claim for the refund. I purchased the tickets for my brother and his wife using my credit card, but the refund went to my brother. He sent me a check.

Refunds for travel interruptions on my vacation to Aruba. Plane tickets and hotel stay fee. Allianz refunded the amount that I spend out of my own pocket in a very timely manner. I am very happy for the results of the refund.

I took the insurance - I had a medical issue and tickets to a show in Atlantic City. They were AWESOME - no problems no questions fast service - Kind, Friendly. I dealt with a wonderful woman named AMY ** who helped me - guided me - answered all my questions and got me a fast refund - HIGHLY recommended.

I was delayed by a snow storm in Ireland, and was unsure how to file a claim, I was contacted by someone who helped. Uploading the documents was very easy. Once I got it submitted the response was very quick. The only thing that could be improved upon would be that once the decision was made on my claim I could no longer check for an update on the website. I could see when it was processing, then there was no information. I assumed that it had been denied until the check showed up in the mail.

I have used Allianz Global for years for my travel. They have been very helpful anytime I have had to make a claim and paid promptly without questions on my receipts. I will continue to use this great company and the personnel are also very helpful.

We had our anniversary trip ruined by a snow storm 2 years in a row, without Allianz we would have lost all the money we spent. Both times without Any hesitation we were refunded every cent of our money. We would never travel in the winter without them.

Always buy Allianz travel insurance for flights, recent claim was second time had to cancel flights due to medical reason. Very good customer service. Website filing claim very easy. Very satisfied with process. If need flight insurance in case have to cancel for medical reason buy Allianz.

After submitting my claim due to a sudden change in my plans I was denied because my change was not considered a natural disaster. Not only did I lose out 300 dollars towards the flight but paid for insurance for no apparent reason. This was not a last minute change but reported 3 months prior. Never using this insurance again.

We encountered a travel delay due to a winter storm and cancelled flight. We had to drive to another airport to take a flight the next morning. All our costs were covered and the claim process was easy and quick.

I had to cancel my trip at the last minute due to health issues & Allianz made it very easy to file a claim. They also refunded me very quickly. I'd say just a few days between filing the claim & being reimbursed. It was great. I'd definitely use this company again!

Everything wrong a company could do they did!!! They promised after my injury they would pay for my medical bills and my surgery, they never did. They promised it was covered, then they changed their mind and said, "Yes it’s covered, we will pay for you to get back to the country, but no medical"??!!! That doesn’t help!!! This company should legally not be allowed to exist!!! Trust me as someone who has been down this road, don’t buy Allianz because it is a nightmare and not worth the money!!!

Did not receive copy of policy and then when called about a possible claim was treated like an idiot. Had the same thing repeated to me over and over. I will never purchase insurance on tickets again. Seems like impossible to get a refund. I was told even with the proper paperwork, claims "may" be eligible for a refund after reviewed by the claims department. I get it. A.G.A. does not want ripped off, but after my experience, I feel it nearly impossible to get a refund unless hospitalization or death occurs. Therefore, in my opinion, save the money and hope for the best.

Got sick and couldn't travel. I must admit I was skeptical. After all, the insurance was not that expensive. They sent me the paperwork to be filed and it was very uncomplicated. They refunded my money with no hassle. Thanks Allianz, I will always use you!

We purchased this insurance because we were going to Florida to visit my sick Dad in the hospital. Before we were able to leave my Dad took a turn for the worse and we decided to med flight him to Mass General. Our entire airline ticket purchase was reimbursed. Very happy with this insurance!

Our flight was delayed on 3/03/18 due to a Nor'Easter (high winds). Flight was eventually cancelled. We were able to flight out two days later. Allianz reimbursed two days lodging. Definitely recommend Allianz for your trip insurance needs. They processed claim immediately and we received our check without delay. We will not travel without protection from Aliianz.

I had to file a claim for a trip I intended to take to Dubai. The process was horrible. They wear you out with their "10 business days." Initially I submitted everything - claim forms, receipt, medical support etc. Everything. Only to wait 10 business days to find out that they were still waiting on the information, even though I sent it with the original email!!! Talk about - Silly!!! Then I resubmit the information - wait 10 business days for them to tell me that they couldn't view the information and I need to resubmit AND they want me to send my bank statement to prove that I paid for the ticket! Ugh!! But that's all shown on the receipt!!! Needless to say - I won't be using this insurance company again!!! It has been a month already and I still have to wait "10 business days." SMH. LOL. Whatever!