Allianz Global Assistance Reviews

I bought a trip for my son as a gift, I bought cancellation insurance for the flight, because he’s been in the fire department hiring process, he was selected and was told he would have to be ready for a phone call to be ready for training, which means he can’t take any chances going away. When I called to cancel I was told this was not a covered reason, when I explained, he said “oh you knew this before booking”. I said yes. He then told me, they don’t cover training or assessments, and his training wasn’t on the days of travel. I told him due to the nature of the travel, it would put him in situations where he could be declined his spot, he then stated “well I can put in a claim but good luck”.

I was beyond impressed at every step of my experience. I was so sad to cancel my trip, but SO happy not to run into any issues at all getting a refund. The online experience and phone customer service were both 5 stars... even more! Thank you for making an unfortunate experience much easier on our family!

Due to health issues with my wife we needed to cancel a flight. We no problems with our total refund and are very pleased with the service. We will continue to use this company in the future for travel insurance.

Service was good at refunding the trip we had to cancel at the last minute. Easy to fill out claim form online and easy to attach the necessary documents to support our claim. Payment was prompt and a check was mailed right to us.

Last Nov we were delayed by weather in Springfield, Ill on our way to Dallas and then to PVR. We had to spend the night in Dallas. We turned in a claim with credit statement and receipts for room and food. We were reimbursed for both with no problems. Will always get your travel insurance if all claims are that easy. Thank you for your prompt action.

I became very ill in Thailand and Allianz was there for me every step of the way. Per my insurance plan with them, they paid for my hospital bill in full and upfront with little to no interference from me. There was a qualified rep there every single time I called from my hospital bed and they were always friendly and willing to answer all of my questions. Allianz worked with a Thai insurance company to make sure all of my bills were paid to the hospitals I stayed in and made sure I was getting the best care possible in the city I was sick in. Also per my plan with them, they even offered to pay my return flight home if I needed it, but I ended up continuing my trip.

My claim for trip interruption due to illness was handled well. I received payment for the additional cost of re-scheduling the flight that I missed and for the penalty charged for re-scheduling. I appreciate the service that was provided by your company. Thank you.

Our claim processing went very smoothly & quickly once I provided all information asked for. I spoke to a representative for more info & they were very helpful! I would definitely use Allianz again the next time we travel for those unforeseen issues that can come up!

Great service. Paid just like the policy stated! My Husband and I got sick the 2nd day on the cruise. Refund was sent within 2 weeks of filing the claim. I will always buy this insurance when traveling in the future. It pays to have the right insurance!

Unforeseen family health issues forced the cancellation of our flights and Allianz promptly refunded the cost as soon as I filed the claim. Filing online was easy and response was received within a couple of days and refund was received in less than two weeks.

Such a professional and courteous company. While traveling overseas I experienced a medical issue. When I returned, my claim was handled in such an amazing and timely fashion! The claim was easy to file online and was promptly handled in a manner over and above my expectations and handled in an extremely quick manner. Thank you!

Good morning. Allianz provided superior service when I became ill on a Holland America Cruise and required medical attention beginning Nov. 3 thru Nov. 14. Attention by the Allianz staff, on a daily basis, was comforting; payment for services rendered by the Madeira Clinic, reimbursement for interrupted cruise, and repatriation to the USA was "immediate." Thank you. At present, the only unreimbursed portion for medical care are the Infirmary charges by the Konigsdam Ship/Holland America. I understand that Allianz will be in touch with my Blue Cross Blue Shield carrier. I have recommended Allianz to people I know who are planning vacations. Again, you have my absolute appreciation.

I have used trip insurance only a few times. I purchase the trip insurance almost as an afterthought. Then something unexpected happened. Fortunately I had the trip insurance to cover this unexpected event. Going forward you can bet I'll be using Allianz.

Thank you so much for your awesome customer service. You guys exceeded my expectations with your quick and efficient claims handling. Unfortunately for me I got sick while vacationing in Cancun and had to go to the doctor. I submitted my claim and within days I had my full refund. I never had to call or speak with anyone because you guys were on it from the start. Immediately after filing the claim, I received an email explaining next steps. Thanks for making it so easy. You have a customer for life as I will continue using you guys for all my vacations. :-)

Because of my wife's hospitalization, my daughter was unable to travel. I applied for the refund, you can track where your process & how it is going. Within 3 weeks of time, I received a full amount check from Allianz. Thank you.

My boyfriend and I went on a cruise that was delayed due to stormy seas. This put us missing our flight, so we had to re-book it. The process for filing a claim was easy and simple. I highly recommend anyone who is traveling to purchase the extra insurance. Allianz is great!

The on-line claim filing process was self explanatory and easy to use. Submitting the necessary forms on-line was also quite easy. The refund was received in a very timely manner. I would not hesitate to encourage all my friends to purchase flight insurance through Allianz.

After my flight got diverted to a different airport due to airline delays, I incurred unplanned Lyft expenses to get to my final destination. I really appreciated Allianz' prompt assistance and full reimbursement and I would recommend using their company.

It was my first time to purchased a travel insurance and I never expected something will happened (delayed luggage). Was so grateful for the speed response and best customer service ever. Very easy to filled up the online claim form.

Thank you so much for the prompt, full refund requested due to my husband's health issues requiring us to cancel our trip planned during the holidays last year. Your forms were easy to follow and fill in with the required statements and receipts.

I still haven't heard back from anyone even though I've followed up. When I check the status of my claim, it says that it's resolved and that my check was delivered. Nothing was delivered. I DIDN'T ASK FOR A CHECK, I ASKED FOR DIRECT DEPOSIT. I followed up last week on your website already and nobody replied for days, are you serious? I can't believe I paid around $30 for insurance and am going through this much trouble to get $75 back, ARE YOU SERIOUS? I'd give you a zero stars if I could, where is my money?

Very easy to file the claim for trip cancellation due to my wife's deteriorated health conditions and difficulty in walking right before our scheduled trip to Mexico. Received our airline cancellation fees reimbursement within 2 weeks. Will purchase your travel cancellation & health insurance again for our December trip this year.

My first experience with Allianz exceeded my expectations. The process was swift and accurate, timely and pleasant. The instructions were explicit, fair and concise and easy to follow. Every promise was kept and on time. I have now become a repeat customer and have great confidence in Allianz.

I was very satisfied with their handling of my situation. After I made my reservation I accidentally broke my wrist and couldn't go because I would have had a 2 hour drive after reaching my destination and my doctor forbade me to drive. Allianz confirmed my situation and sent me a check promptly. I will use their services again. (Hopefully I won't have any more reason to cancel a flight).

We highly recommend Allianz for trip insurance. Never dreamed we would need to file one claim, let alone a two! In 2017 my husband had to have emergency surgery for a detached retina; due to the surgical procedure he was unable to fly and we had to cancel our trip. Fast forward to just one year later, This time the retina tear in his other & our Christmas trip had to be cancelled. As devasting as that was to our spirits. We filed the claim online and were fully reimbursed. Never again booking a flight without it! Thank you Allianz; you were a bright spot in a couple cancelled Christmas trips!

Overall good experience. Only problem that I had to re upload documents after returning from trip. I had already uploaded original docs via phone during incident. Also had to appeal decision to get approval. Shouldn't have to ask for appeal since there was plenty of evidence of trip interruption. Should of been approved before returning from trip. But everything is good now.

This was by far the quickest and easiest process to file a claim. It was also incredibly quick from the time I submitted all paperwork until I received the refund in the mail. I highly recommend this company for any travel insurance needs.

Due to Unfortunate Events, we were not able to travel. Thank goodness we chose to get insurance. The process was very easy and the upload process was even easier. I will recommend this company for all my travel insurance needs.

We had to cancel our trip to Bahrain when my husband was diagnosed with a cancerous tumor, requiring surgery. The person we spoke with was courteous, concerned and helpful. Payment was prompt after we submitted the requested documentation. Highly recommend!

I became ill the first week of my vacation. I had to see a Doctor and was treated over the period of one week. My personal insurance picked up a portion of the charge and Allianz paid the balance fully. I was very impressed and thankful.

My daughter had to go to the hospital in Portugal. We were very stressed about the situation. I called Allianz and they helped us very much. They were able to recommend 3 hospitals in the area we were at. They explained the process for making a claim. My daughter did not need to be admitted, so we paid and made the claim when we got back to the US. I was reimbursed for our medical expenses within two weeks. The claim process was very easy.

Had a family medical emergency and could not fly out. Filed for the insurance refund and was very satisfied with the process. It was a quick process and the customer service people were very helpful with everything. Very nice and professional.

I had a great experience with Allianz. I couldn’t go on my trip because of an illness in the family. They returned my airplane fare within the appropriate amount of time. Will use them again when I take a trip.

Purchased travel insurance for holidays and my husband ended up seriously injured and in ICU 3 weeks before the trip. Contacted Allianz and paperwork was very straightforward. Most difficult part was having the doctor fill it out. :) This is the second time that we have had to file a claim with Allianz. I can confirm that their product is helpful and worth the investment. I would not hesitate to buy it again-- I actually would never go without travel insurance again.

First time I purchased travel insurance. We ended up with a cancelled flight. Had to stay overnight. Allianz claim for our expenses was very easy to do online and our reimbursement got here in a very short time. I will definitely purchase it again when I travel. The cost is worth it. Great service all the way around.

While I was vacationing in mexico I fell and needed to go to hospital. Although my experience at the hospital was terrible Allianz was wonderful. They paid the hospital bill and were very helpful to me and my son. All calls on returning to u.s. was always handled promptly. Have used Allianz for years and will continue to use them.

I called Allianz company about accident of rental car. They were so helpful and very understood and sent me a check. I got exactly amount of check. Excellent service. I am truly appreciate of their customer service. Thank you so much!

My refund was processed swiftly and without hassle, though I did think the amount of documentation was onerous and did not allow explanation for all the circumstances under which a trip might be cancelled. Not all illnesses require a doctor's care or documentation thereof, but there was no accommodation for that on the form. Still, I was satisfied with the quick resolution.

In New York for a trial, purchased train tickets to Philadelphia for that evening. The trial ran late due to an unexpected issue in the court. Allianz denied claim, said "I should have known". How? Never using them again.

My daughter pulls her hamstring 3 days before an event. I call them to ask them is there anything I need to do or if I need to put in the cancellation of the event in advance as she wouldn't be able to go to a college showcase tournament. She informs me that there is no problems. I can see how the hamstring is and if she goes, she goes if not I can put the claim in afterward (never tells me I would need a Dr note).

I bought Garth Brooks tickets for my husband and I for Christmas. I didn't know he had also bought cruise tickets for us on the same weekend! I was ok, thinking that since I had insurance, I could just cancel and attend the cruise with my husband. NOPE! They said that since there wasn't a death in the family and we weren't sick then I couldn't use the insurance! Why did I even purchase the insurance? No help at all!!!! Will NEVER use this company again! EVER!!!

Airline refunded the full amount for my ticket, without the purchase of the seat. They said the insurance company would cover that, however they did not honor the refund even with the proper documents submitted in. What’s the point of PURCHASING insurance then? Never again!

I have purchased travel insurance many flights, but have never needed to file a claim. However, last month I did, and I was amazed by how easy, convenient, and quick it was. I have already been reimbursed for my additional expenses. Not only would I recommend it to friends, I already HAVE!

I purchased tickets through Ticketmaster for a play. They recommended that I buy insurance in the event for any reason I would need to cancel and not be able to attend. I purchased the insurance but was never sent a policy which I later learned stated that I needed to be seen by a doctor if unable to attend due to illness. As it turns out, I developed food poisoning and was unable to attend the play. I did not seek medical attention because I didn't think I needed it. When I contacted Allianz I was told to file a claim form, but the person on the phone didn't think I would be reimbursed because I needed to be seen by a doctor.

I booked 4 plane tickets for myself and 3 co-workers several months ago. One of the employees quit very unexpectedly and I hoped that we would be able to get a refund for her ticket. I filed a claim and Allianz promptly responded. It was a very short amount of time and I received a refund for her full ticket cost. I am so glad I bought the insurance coverage. I would recommend purchasing the insurance to anyone planning to travel.Thank you Allianz.

I accidentally put in the wrong date for departure. Delta told me to contact the insurance as they should cover so it could be switched. After trying several attempts to reach them, I finally had someone answer. Then he asked my name 3 times. He said there's nothing that can be done. I just booked 2 days ago. So I canceled the insurance. He said... "You really want to do that." Well yeah, you can't help me with this, I don't expect you to help me with anything that may come up. He wasn't professional at all. Needless to say, I will not use them again.

Our trip had to be cancelled, so we called to start a Claim for the cancellation fees we were charged. The representative handled our claim professionally and efficiently. We received the check promptly and without any hassle. We are impressed with your service.

The claims process was extremely easy and smooth! After a family emergency we had to reschedule our flights at a significant price increase and Allianz covered the entire cost. We had a great experience and would definitely recommend and use this company in the future.

This company lack real customer service and credibility. It took over 1 month to process my claim and when they send home the check it bounce. Wouldn’t recommend this company to anybody. Such a joke of a company and there isn’t any real customer service number you can called.

When I booked Alaska Air I was given the option for 'cancellation insurance'. I never usually do this nor will I ever do it again! My course was canceled so I paid Alaska the $125 and applied to Allianz for my insurance to kick in. "Oh, I am sorry, you do not qualify as you don't have a medical emergency" was the heavy Mexican accent on their claims' line. In small print hidden somewhere they define 'cancellation' as a 'medical emergency'. I have appealed to them to pay up or, if it is medical insurance, to refund my initial insurance money as the flight has now been canceled. They are screwing me around so much I am now complaining to BBB and to Alaska Air. One thing I have discovered about customer service, if you get a really hot customer with a genuine complaint, DEAL WITH IT, and quickly!!! I hope I am the last traveler they con!

Unfortunately, I had to reschedule one of my recent flights due to an unexpected illness. I followed the directions online, submitted my claim and within one week I had received my check. I recommend this insurance to everyone I know who travels. Very pleased with the outcome.

I purchase Allianz for my flights as well as the entire trip. My flight from Lisbon was delayed causing me to miss all my connections. At 1:40 am my final flight was cancelled after 4 delays. I ended renting a car at the airport and drove home. I have submitted my claim 3 times, due to the fact they lost the first two claims. Have yet to hear from them except that they want all my information again!

- No Coverage - A broken leg or physical impairment would have been covered - Addiction or ANY mental health is excluded. DISCRIMINATORY - I cannot believe insurance companies are allowed to discriminate even though Mental Health Conditions are defined in The ADD, the same as a handicapped person. So, if you have a PTSD issue, ADDICTION, BI_POLAR, DEPRESSION, or any mental condition as defined by APA and defined in the federal ADD - Your policy is worthless. Another ripoff for the average American Citizen.

We had a damaged suitcase (wheel was broken off). Even though wheels are not covered, I filed a claim anyway. AGA quickly approved our claim and reimbursement was fast! I had reservations about using travel insurance (my first time buying it), and hearing negative reviews. However, we were pleasantly surprised how customer-friendly this company was! Thank you!

I submitted information for my trip delay, the total amount submitted was $160.00. I received a check for 106.00 with no explanation of what qualified for reimbursement and what didn’t. We flew to Chicago and were supposed to fly into JFK then to Barcelona. JFK was closed, we were rerouted to LAX then to London then to Barcelona where we spent the night and caught a bus to Valencia to catch up with the cruise ship. I had many unexpected food and beverage expenses plus the $99.00 bus ride to Valencia. I have no idea what I was reimbursed for. Since I submitted my request I have found receipts for food expenses incurred because of the re-route and delay. I’d appreciate an explanation of benefits and what exactly I was reimbursed for.

Allianz Global Assistance’s Response time was great and customer support was very positive and helpful. Although once my claim was reviewed, I could no longer see the status on the website. I called and the representative was very courteous and helpful.

We requested refund due to serious illness. We called Allianz and got an email to upload all necessary documents. We get full refund from Allianz. Thank you very much, We appreciate your professional response. We will recommend to friends about this good protection.

We had a small claim related to a cancelled cruise port. The person I spoke to on the phone was helpful, the claim process online was very easy, including the upload of supporting documents (I did it on my cell phone), and the response and subsequent payment was prompt. Thank you!

Due to illness I had to cancel our trip, it was easy and painless to submit my documentation and receive my refund. I have had such bad experiences in the past using other companies, this one was quick to respond and deposit the funds.

Overall process was very painless and easy to follow. Online submission was great and only took a few days to hear back regarding the status of my claim. Every update was sent via email which I appreciated so I didn't have to check online if I hadn't heard back for a bit.

Very straightforward process for filing of claim. System kept me updated during processing. Prompt deposit in account was extremely helpful. Will use this service again. Awesome that the prompt was there on ticket purchase. Only suggestion for improvement would be additional choices regarding Chet you would be filing a claim as the current options do not fully cover all compensable claim types.

I had a fantastic experience with Allianz and the staff. The person I dealt with was courteous and informative. The refund was issued immediately. The company made getting a refund easy. I would definitely get another travel policy with this company.

Excellent service and wonderful people. Received my refund on the date expected to arrive. Thank you. Very happy with Allianz. We have always taken Allianz when we travel out of the country and we never have worries when it comes to emergency needs.

It was quick and easy to file a claim, they were able to refund me in a short amount of time without much of a hassle. The process in trying to make a claim was simple and easy to follow. They allowed me to get the necessary documents together. Once everything was submitted it took less than a week for the money to be deposited into my bank account.

My husband became very ill and was hospitalized during our Thanksgiving trip to Kauai. We had to cancel out trip home. Allianz was a blessing and refunded our airline ticket cost. The process was quick and easy. The agent was very helpful and kind. We are very happy with our coverage. We use Allianz every time we travel. They are the BEST!!!

I filed a claim 18 months later for airfare on a trip I had to cancel due to hospitalized and how promptly I received a check. No hassles. No requests for more doctor reports. With appreciation on making my claim so easy.

We are very satisfied with the service we received from Allianz from beginning to the receipt of our refund. The initial customer service representative named James was very helpful in guiding me as to how to fill the form that I will be receiving via email. We will definitely recommend Allianz to our family and friends.

I was unable to travel due to a injury I suffered before my scheduled flight. Representatives I spoke with were helpful... abilities to email documents were easy. I will use this service again the next time I travel. Well worth it.

I submitted a claim (medical) and then was cleared to travel. Imagine my surprise when the claim was processed so quickly there was a check at my house when I returned from our trip! I have since returned it, but was very impressed with the service and speed with which my claim was handled. Will definitely use Allianz again!

Filing the claim couldn't have been easier. Did it all from my phone at the airport. Responses came soon. I say responses because the first email said the claim was denied. Then a second one arrived and said it was approved. A check came in a couple of weeks later. The next day a letter of rejection arrived. So... the check is safely deposited and I am a happy camper.

Excellent service, I submitted my claim in Phoenix and they said it would take 10 days to process. I later submitted a picture and a copy of my luggage tag. Just today I received a check. Thanks so much, nice.

We were very pleased with our experience with Allianz. We took a 2 week trip to Israel and after an arduous and lengthy trip I ended up with extreme chest pain and needed to be checked to rule out cardiac. It was frightening as we were illiterate in languages spoken there but the care was excellent, thorough, and revealed an ulcer. We filed with Allianz when we got back and encountered no surprises and the check for the full bill has already been received. Thank you!

On my return flight from Ithaca, NY to West Palm Beach our flight was delayed so I missed my connection in Philly. I also missed the connection there so I took a flight to Ft. Lauderdale, then the train to Delray Beach. Trains, planes and automobiles! When I got home I entered in my information with documentation and have just receive a reimbursement check for 150.00.

While dealing with the online claim process was not particularly clear and I ended up having to make a phone call for clarification, I was quite pleased to be both promptly and fully reimbursed for all my covered out of pocket costs associated with canceling my family trip for medical reasons.

When my trip was canceled due to illness, I panicked and then remembered I had purchased trip insurance. They were very easy to work with, clear instructions to follow, excellent service! I will definitely purchase this product in the future!

We had to cancel our flight in December because my mother was unable to travel due to back issues. Luckily I had purchased the flight insurance. It was very easy to file claim online. Fast service - had a refund 12 days. Excellent experience.

Filing this claim could not have been easier and payment was immediately forthcoming. Allianz was great to deal with. Purchasing the insurance was one click, and filling the claim could not have taken more than 15 minutes, cumulative, and that includes obtaining a statement from my Doctor.

Cancellation due to Military Orders. Was extremely unfortunate, had to cancel my flight home to see my family but everyone I dealt with was extremely courteous and everything was handled very professionally. Thank you all for your time and I will continue to always purchase this insurance whenever I book in the future.

I filed a refund request claim for a $600+ ticket to Hawaii which I did not use due to illness. The process was simple, and the refund was approved within two weeks. I am very pleased with the efficiency of Allianz in issuing my refund. Thank you!

The process was easy and quick. Definitely worth the $5 to purchase when I booked my trip. While I didn't want to have my trip have to be canceled, it was a relief to have the insurance. I recommend using Allianz.

As a travel nurse I am always on the road and sometimes things happen that are out of my control. In August I went to Jamaica and my bags were delayed and I had to file a claim. Recently I was headed to Charleston and got a vaccination the day before. Had a horrible reaction to it and had to cancel my trip. Had to file another claim and Allianz gave no trouble which I am grateful for.

The process of submitting my claim was easy and hassle-free. You have peace of mind when traveling in case of a unexpected airline delay. My claim was processed and check received within 2 weeks. Definitely a worthwhile purchase when traveling.

Purchased a ticket for a friend on 10/24/18 -- long story short - canceled ticket I paid for on my credit card!!! Yet the supposed refund was mailed to me on 12/14 in the passenger's name. As of today's date - still no check! And check made out to a man I explained threatened to harm me... Thanks for nothing...

I'm surprised I received an email to rate my experience with my claim as I have yet to hear from anybody either by email or phone as to the status of my claim. I submitted over 2 weeks ago and have heard absolutely nothing so I am as of now 'very unhappy'. That could change if my claim is resolved here soon, but since there has been no contact attempted on your part I'm guessing nothing will change.

Thank you for the quick settlement of our claim. Your website was easy to navigate. And the instructions were well written. We will use your service again for any future travel. Your service was beyond our expectations and was well received.

True to their word! I use Allianz v regularly on all my business and personal flights. Never had any issues. Claims are easy and customer service is excellent. I will continue to use it for me on all my trips and recommend it to everyone!

Injuries while traveling - Allianz was very quick to assess & reimburse me for the medical expenses incurred. I was very pleased. I plan to use them again when I travel. I would recommend them to others. Thank you for your help in this matter.

Allianz did what they said, they insured my flight. I was able to process a claim and receive a refund. I needed to collect the relevant documentation from doctors and the airline, but once that was done it was an easy process online to fill out a form and upload forms. The agents were super nice and helpful. I would use them again and recommend them to anyone who travels. I recommend airline insurance as it gives peace of mind in the event of an emergency.

Your employees were very helpful to me in helping me to get my airfare expense refunded. They answered all my questions and double checked for me. Helped me on several calls to make sure I had all the information I needed to submit. Thank you.

My last flight of the day was canceled due to an airport closure; I had to stay the night at the stop-over city. Since it was not an airline problem (it was an airport problem), Delta did not pay for the hotel stay. Allianz covered my hotel bill. I created a claim online, submitted the report from Delta, the claim was approved, and I was refunded the money. Easy.

I thank God for you. When I made out my own AA airline tickets this time, your insurance icon popped up. This alerted me to take out travel insurance at your very reasonable price. I let BB&T Rewards make out a trip to San Diego last year through their travel agency. They didn't let me know about the travel insurance. I had to cancel the AA flight because of health reasons. In spite of Medical letters from my doctors, AA wouldn't refund the cancellation fee of $400. I have never in my surgical career charged a patient if his surgery had been canceled. Not ethical. I always take out Medical and Evacuation insurance when I travel to Africa. I deposited your very surprising and generous refund in my 501c self funded charitable account DR GORDON ** SURGICAL VOLUNTEERS IN WORLD MEDICAL MISSIONS which is for the poor people in Africa. God will bless you. I will highly recommend you. Have a very Blessed and Merry Christmas.

I must admit, in the past I purchased Allianz insurance for a vacation, which I had to cancel to care for my mother, but they did not reimburse me for the trip. I was therefore reluctant to use them again, but as they are affiliated with Alaska Air, I thought I'd give them another try. Although my mother's failing health caused us to cancel our trip again, this time Allianz provided reimbursement for the trip. Thank you, Allianz!

I purchase flight insurance in order to allow for necessary cancellations. I had to cancel a flight due to what I consider a family member's medical condition. My claim was denied. Apparently your 'fine print' does not consider hospitalization for substance abuse a medical condition. Really?? I will NEVER purchase this worthless insurance again! I don't know how much money I have wasted over the years. I sincerely doubt I will get a response but be assured anywhere that a rating can me made for your company, I will make my feelings known.

My husband and I take our anniversary in Las Vegas every year. This year I am unable to travel because of my doctor’s orders. I am still unable to travel but luckily we purchased Allianz Global Insurance. All we had to do was file a claim and in a short time we were compensated for our airfare with no hassle. Thank you Allianz.

I was very pleased with the fast, no hassle service on my claim. We had to cancel due to a medical emergency, and we were devastated about having to lose our trip. But our claim was dealt with quickly and I appreciate it.

I received my check. Submitting my claim was I little confusing but I got through it. You was very prompt when I submitted it. I would recommend to my friends in getting insurance on the flights. If Delta had not screwed up this would have been avoided. Thank you for your courtesy.

Thank goodness for insurance. We were unable to go on our cruise due to an unexpected illness. Filing was so easy and process was quick. Claim paid within a week. Thank you for your timeliness and will be sure to use Allianz again.

Don’t buy travel insurance from this company -- you are wasting your money. We spent over $900 on travel insurance for two people but weren’t covered for anything when our travel agency went bankrupt halfway through our trip. If you read the fine print (which I will explain more of below), Allianz travel insurance ends up being useless and essentially a scam. After you “choose” a plan and spend time providing detailed information about yourself and trip, you receive an intentionally misleading email and policy card.

I was very please with the service I received thus far. Still waiting on payment for original airfare that I submitted late. The person I spoke with was very helpful. I believe his name was Manny. I work as a travel agent with Interval World Travel, and I will definitely now push Allianz since I have experience for myself the great service.

Very fair and true to their compensation policy. Compensation was very quick and easy. Document upload was very easy to perform. However, I kept all my receipts and had records of what to submit. I would recommend that a statement be sent to each policy user reminding this should they need to submit a claim later.

My wife became ill on our trip and had to visit a medical clinic. We submitted a claim for our expenses and it was paid within 10 working days. Excellent service. I would recommend this company to anyone going on a overseas vacation.

We had to cancel our trip for medical reasons. The claim process was easy and quick. We submitted our claim to Allianz and they responded quickly and gave us a full refund with NO HASSLES. I will definitely use them again.

I purchased a travel insurance policy from Allianz Global for a recent trip to Haiti. The length of our trip was cut short due to possible violence as a result of political unrest. The airline charged me over $400 to change my return flight. I submitted the charge to Allianz Global when I got home. They processed the claim promptly and without hesitation. I will definitely purchase another policy from Allianz Global for future travels.

We had to cancel our trip due an unexpected illness. Allianz Insurance was wonderful, superb customer service. They reimbursed all the expense, best policy we have ever purchased. Very easy to submit claim online. Exceptional service. Fast and easy response.

The day I was scheduled to take my flight I became very ill. Allianz was kind enough to refund me the money for my trip and I was very grateful to them for doing so. It was a heartbreaking experience missing out on a trip I had waited years for, and I hope next time to be able to continue with my journey. I would without a doubt recommend Allianz Insurance to any of my friends and family. Thank you for being so gracious and kind to me and my family.

Thank you for the quick processing of our claim. The excellent response just proves that purchasing insurance is a great idea, and I recommend this to all my family and friends. We had no worries once we knew our flight was cancelled as we were covered!

I got reimbursed for a taxi I was forced to take when American missed my connection in Miami and I had to go to Santiago instead of Puerto Plata. From Santiago I had to take a taxi to Puerto Plata since I got in so late.

I submitted 6 claims for my traveling party of 11 people for reimbursement of airline tickets. Only 2 have been processed and 1 of these was for the incorrect amount. I talked to a representative of Allianz about this on December 10, 2018, and was told that Allianz would notify me of the status of the other claims within 48 hours; I have not heard anything as of today, December 15. I sent in my claims in a single package with appropriate documentation for each claim and a cover letter describing the situation, including that all correspondence and claim checks were to be sent to me since I had paid for the vacation of all 11 people. Apparently, the Claims Department did not understand my cover letter or they were supposed to process all 6 claims. I definitely would like to hear from an Allianz agent to both understand the situation and correct all issues.

We have nothing but praise and thanks for the help we received regarding our recent claim. Representatives that we talked to were extremely helpful and friendly and the quick response to our claim was greatly appreciated. We will definitely be using Allianz in the future.

When I filled out the online claim form, it noted that I would be contacted in 7 to 10 days. 14 days went by and then I called. After an hour of being placed on hold on and off, the person seemed to be surprised that I was still on the line. She finally told me what I needed to do. After all that, I only received half of the amount I requested. Will probably not purchase travel insurance from your company in the future.

I appreciate the responsiveness to my claims and the professionalism of the staff when I had questions. This was first time filing a claim, and I was impressed in the turnaround time. It is nice to have access to the web portal so that I can review the status of my claim.

I have always been skeptic of insurance companies and their claim approval issues. This is the first time I have put forth a claim and surprisingly it was approved so quickly. The process was completely online, easy and hassle free. You have earned a long term customer.

I have repeatedly tried to speak with the examiner and have not had any follow up calls. At this point I’m appalled by your company and employees. For close to a month I have tried to have the trip interrupted resolved and keep getting a customer support that the examiner will call.

I am owed over $11k and have not received a response despite supplying additional paperwork as requested by the adjuster. I would appreciate a response as I was told over the phone that the problem would be resolved within a couple days.

JetBlue did some sort of weird autofill on my ticket when I put in my mother as an alternate contact - as a result, my travel insurance policy was sent to her email address, under her name. Taylor was very helpful in assuring me that the policy was indeed mine, and re-sent it to my email. Your agents are very accessible, unlike those of AIG or other trip insurance carriers!

Our flight was scheduled for Nov. 30th but my wife required surgery and was not permitted to fly until a week later. The Allianz rep I contacted was completely helpful and walked me thru the process to request a refund. I uploaded the required documentation and was rewarded with a notice of refund coming within the next 10 days. Your agents are quite impressive and were completely helpful. Thank you.

I had to cancel my flight due to personal reasons and once I submitted my claim to Allianz online, I received reimbursement for my airline cancel fee within 10 days. I highly recommend using Allianz for your future travel insurance needs.

I was very happy with the ease of refund, it made the process simple. My son broke his collarbone and was unable to attend the baseball camps we had signed him up for. This made it so were able to recoup our costs for the camps that he was unable to attend.

After a bit of a problem filling out the form for refund online, customer service helped me and we received a refund with a week of the claim. Very helpful customer service. One note, it would help if the customer service person spoke better English. It was difficult to understand during a good part of the conversation. Just a but frustrating.

We had to cancel our trip at the last minute due to health issues and submitted a claim for our canceled flights right away. In about a week's time we were reimbursed. We were amazed, and highly recommend this company for your travel protection needs.

I bought a plane ticket for my son and he couldn't make the flight. What Alaska didn't refund, Allianz did. Thank you! I will be using your insurance in the future. I fly about four times per year. Thanks again.

My issue was resolved within two weeks. I am so glad that I bought this insurance, especially with this company, and that the issue was able to be resolved so quickly. Would definitely purchase insurance with this company again. I used the telephone service first, which directed me to submitting my claim online. That was great advice as the claim went through much faster submitting evidence online than it would have over the phone. Phone service was also quick. I was barely on hold before my questions were answered.

Company gave great service and prompt settlement. Will use them again on all my trips. The website was easy to use and although I had to make a couple attempts to provide all the information the result was just fine. Reimbursement was 100%.

This is how insurance should work... uncomplicated and fair. All we had to do is show proof the flight was cancelled and submit the bills we incurred, and they were promptly refunded. The agent on the phone was friendly and understanding.

Our luggage was delayed 5 weeks. I have sent in all the receipts from our purchases (about 700.00 CND) and received 115.00. The responses take over a week every time I connect with you. Please submit payment for our receipts.

This was a very easy, straightforward process! I received a check about a week after submitting my claim. My mom became ill right before our trip and her and my dad were unable to travel. I’m thankful I chose to purchase travel insurance and pleased with the seamless process.

I cancelled our trip including our American Airline Tickets due to my illness. American Airlines would not refund our money, they would only reschedule. Since my husband was hospitalized right before we were supposed to take our trip, I could not even imagine rescheduling. Luckily and happily, Allianz's insurance returned our entire ticket price. Thank you very much!

I don’t understand why people give Allianz a bad review sometimes. We always purchased insurance through them. When we have had to use it, they ask to provide specific documentation and we have always got our refund within a week. Super easy to work with!

Easy to submit claim. First one in years. I buy the annual policy and having had an accident when I least expected it I was comforted in having the policy. Timely response. I continue to value Allianz and definitely recommend to others.

From the moment of my emergency overseas to arriving back home, every step of our journey was coordinated successfully. My trepidation of traveling with a significant injury was soothed by the care we received by everyone involved in our repatriation. Thank you!

I couldn't make my flight because of military reasons, and I bought insurance just in case I had to cancel and I got 15 percent of the money I spent on the ticket back. I will not be using this insurance ever again. I'm going to contact the Better Business Bureau.

My wife became ill and we were not able to take our flight from JFK to LAX in November. Allianz reimbursed me the full amount of the tickets with no issues or problems. I have used Allianz many times in the past, but never had to file a claim before. I will continue to buy policies thru Allianz.

My husband came down with the flu two days before our scheduled trip. I submitted a claim the day before our departure date along with a letter from his doctor. I submitted the claim online and requested a check for reimbursement. Within a week I was reimbursed.

I was so happy and relieved I bought the trip insurance. After my Mother and Father were in a serious car accident, I was able to get the full refund on her flight. Thank you for making it so easy and stress-free.

Agent worked to find a resolution to my issue and was helpful and respectful. He was friendly and I appreciate the amount of time he stayed on the phone with me. Thank you so much for the assistance with my claim.

The claims process online was easy to use and hassle-free. Was able to explain the reason for the claim via the form and upload the supporting documentation required. Notification process was quick as well. The user experience was great and I didn't have to make additional phone calls to review or expedite the claims process.

I will be filing a complaint with the Montana Insurance Commissioner and Attorney General. I purchased your product in good faith and on the recommendation of Alaska Airlines. The night before departure my wife became very ill and unable to fly. We cancelled our flight and incurred $250.00 in rebooking fees. We filed a claim and you paid us $7.00!

Somehow I was only refunded for 1 ticket that was a part of my files claim. When I called to ask about the other ticket, they said I needed military orders. I told them several times I did not have any sort of military orders because there was simply no change in orders! I simply had to stay longer at work because of requirements with the navy. In this case, there’s no such thing as military orders. How did I get only a partial refund back, then I needed orders for the next ticket That doesn’t make sense. I will not use this insurance again. This was after talking to two separate people.

Paid $7.00 on $400 claim. Will also let Delta, TripAdvisor, Airbnb and others know of your poor treatment. Took out policy thinking I would be covered if I had to cancel. Allianz didn't refund my expenses or even review all my documents. Poor travel insurance.

My wife had a medical emergency while on vacation in Austria. It was so easy to submit the claim using the website and our reimbursement check was sent to us very quickly. I would definitely use Allianz when we travel next.

Refund was handle with quick return. Thank you, Allianz. All parties involved were professional. The refund came within 7 business days. Thank you. I would recommend this insurance company again. I would use this insurance again. Thank y’all for the quick turnaround.

Thank you for your prompt response to our claim. My daughter, Julia **, was forced to cancel the flight I made for her and her daughter when her husband’s cancer returned and he was unable to care for other two children because he is at Johns Hopkins getting treated.

Allianz is an outstanding company and offers exceptional customer service. I have always been very satisfied with the product & service that Allianz offers over the years of using and will continue to use their company. Thank you very much for an outstanding experience!

Thank you so much for getting my money back. A family emergency occurred and resulted in me staying local and not taking the flight. Because I got an American Airlines economy ticket I was unable to change my flight to a later date or anything. Leaving my hands tied. Then I remembered that I had the insurance policy. Allianz did an amazing job, thank you!

We had an unscheduled change to our flights. I purchased a meal at the airport and submitted the claim. Was processed and refunded within one week. It was a small claim but handled very well. Outstanding service. I most often purchase Allianz travel insurance for our plans.

Was extremely satisfied with the travel insurance. Had to cancel because of illness and since I used points to purchase my flight, just needed refund of change fee. They sent my refund of $150 quickly. Very happy customer. I highly recommend getting travel insurance as you never know what can happen.

Required forms were extremely easy to complete and easy to file a claim. They responded very quickly with payment once claim was processed. Website helpful as well as staff when called, all questions answered. Easy access to check on status on claim.

Collision Insurance/Payment to Hertz - Claim was filed on 11/20/18 and there is still no decision. I have received two additional emails requesting information that I already provided. When I check status on the website it continues to state that the claim is still being processed and is missing documents that have already been provided twice. I never received an incident report from Hertz regarding the accident but I did forward everything else that was required. Not very happy right now. Would really appreciate a resolution. Thank you.

I wanted to give less than 1 star to them but option is not available. This is one of the worst insurance company and customer care is pathetic. They don't know anything except transferring the calls from one person to another. I submitted my claim for Trip interruption in the month of August and have been told that claim will be processed with 10 business days if everything looks good. Now more than 4 months passed and I called them almost 10 times in between and getting the status as claim pending with verification team they will process within 3 days. They wasted my 4 months and still no payment. Today when I called as asked for the time frame, I got the answer that there is no time frame for the verification team to close the claim. THIS IS SCAM! DO NOT WASTE YOUR MONEY BY BUYING INSURANCE FROM THEM.

I purchased travel insurance from Allianz through Expedia when booking my flight. My car broke down on route to the airport and I missed my flight. 'Section 8' of their policy stated that I was covered for up to £500 under Missed Departure due to car break down. They refused my claim on the basis of their 'Section 9' Delayed Departure caused by me not checking in! This is a nasty cynical company that cherry-pick their terms and conditions to avoid honoring their financial commitments. AVOID BUYING THIS INSURANCE AT ALL COSTS!