Allianz Global Assistance Reviews

My wife and I had to cancel our November cruise due to health problems I had. After receiving the doctor's report Allianz refunded the amount of the trip due me. No problems at all. We will use them the next time we travel again.

My flight from Newark NJ to Wichita KS was delayed/re-routed to Atlanta but I finally arrived in Atlanta so late that it required a layover night before I could get an early morning flight the next day to Wichita. Though the process for submitting qualifying paperwork was cumbersome and time consuming, I am pleased that Allianz did reimburse me for my expenses and I greatly appreciate this value of the travel insurance. Thank you.

Just read the fine print and have an understanding of trip delay, cancelation, interruption on Trip protection. But I was satisfied with the service I received. I would suggest trip protection to all. Customer Service was helpful in our dilemma of having to cut our vacation short due to cancelation of flight.

Our flight was cancelled and we had to hurry to schedule a new flight to be able to arrive home the day we wanted. Our agent was on top of taking care of us and Allianz helped to make sure we had proper info for them to refund us. It was easy, fast & hassle free.

It was a much easier process than I thought it would be. We had an unfortunate family medical emergency and did not have to jump through hoops to get our flight credited. It was a surprisingly pleasant experience during a stressful time. Thank you!

Secondary to a health problem not allowing me to travel I made a claim that was handled quickly and easily. I am impressed with the service you provided. Thank you so much. I will use your service in the future.

This is first time I got travel insurance as I was travelling with little kids so I decided to go ahead and apply for travel insurance. You youngest became sick and needed ER visit. I paid out of pocket at that time and applied for refund later. I really feel the processing was timely for claim and staff was respectful. Mobile app is a big help to submit the details.

I opted to use Allianz to cover a softball camp during flu season. My only regret is not using them on every camp. She was the sickest she’s ever been and would’ve tried to play no matter what. Glad we had the coverage on this one. Great customer service. Easy to file claim. Paid quickly.

We would definitely recommend Allianz to family and friends (I have already done so). On our recent trip to Cabo San Lucas Mark became ill and had to go to emergency. Imagine the surprise when we were told we had to pay over $4,000 to the hospital on our credit card before we could leave. We cut our vacation short so we rescheduled our flights home again adding to the credit card. This was in mid/late February and when I got home I went to their website, filed my claim and Allianz immediately paid the airfare charges and also the medical claim was paid. Plus we were reimbursed for the loss of days (penalty) at the resort. All within 6 weeks. Best advise to anyone using the insurance to keep all of your receipts, from the payment to the resort to the airfare and most definitely the medical expense. Thank you Allianz for your prompt payment!

My wife got the flu JUST before our trip. Allianz made the claim so easy and the check arrived quickly. A quick phone call answered all my questions then we just submitted the required information online and that was it.

My husband became critically ill. My travel claim was processed quickly and fairly with the utmost professionalism. My questions were answered in a timely manner. I will always use Allianz Travel Insurance for my travel needs. I would highly recommend your travel insurance to a friend.

First refund request for $945.40 was processed promptly - thanks. **. Second travel refund request ** or ** for $753.73 was mistakenly dismissed as a duplicate of the first, and thus delayed for WEEKS. As of today I still don't have it.

We were very pleased with the response and timeliness of Allianz when our flight was cancelled. I completed the initial paperwork on a Tuesday, had a response a day later asking for additional information. Filed that and within a couple of days had a confirmation that a check was forthcoming. This was a small claim, but handled professionally and quickly. I appreciated the response and the check.

I was very pleased with Allianz. Filing the claim was fast and easy and my claim was paid very quickly. I would definitely recommend to a friend. It is never wise to travel without insurance in the event something unforeseen happens. I will continue to purchase insurance through Allianz.

Allianz Global was needed on this very delayed Amtrak trip and I was so glad I chose to purchase insurance. Processing the claim was easy, with personal service and no long wait, and they paid the claim well, enabling me not to lose money during the trip delay. Thank you Allianz. Your staff was kind and helpful.

Customer service rep. was helpful and made for a pleasant experience. Would not hesitate to use your company if in need of travel insurance again. Happy to know I don't need to just use insurance given by rental company. I have passed on your company to a friend in case they were in need.

My trip cancellation was necessitated by a sudden medical condition. After forwarding the required documentation to Allianz Global Assistance, my claim was resolved to my full satisfaction in a very efficient and timely fashion. I will continue to buy the yearly insurance policy offered.

Great service for times when you just can't make the trip because of unexpected life occurrences. Easy to use and worth the cost. Will refer to friends and family. Funds were timely pain out. Trust that you will not have anything unaccounted for if you get insurance with Allianz.

Excellent response. Took care of rebooking fee from airline due to inclement weather and other family circumstances requiring me to reschedule my flight. Had I not taken the insurance I would have lost $200. Overall I am very satisfied with the resolution of my claim and will take the insurance on all flights going forward to be sure I am not penalized by the airlines.

You were clear in your need for documentation which I was thankfully able to obtain. The processing time was reasonable and met expectations. There was no hassle about minor issues. The delivery of the payment for the airline tickets was quick.

Excellent experience in processing the claim. Very clear instructions outlining what pertinent information is required to expeditiously process the claim. I appreciate the updates during the claim evaluation. Highly recommend to anyone that travels for pleasure and pays for the ticket.

I had purchased cancellation insurance because of the time of year of a planned trip and my age. as it turned out there was a forecast for an ice storm in the locale I was planning to travel. We do not have a vehicle to travel in snow let alone ice so I had to cancel. I was an getaway for a 49 year wedding anniversary so the trip and or cancellation was not a lark.

Your company was easy to deal with and the customer service was great. I would definitely use your company again. This is the first time I purchased travel insurance and I'm glad I did. We had to cancel a trip to Hawaii which would have been a lot more depressing if we didn't get a full refund. Thank you.

They will just keep asking for more and more documentation until you give up. They don't cover anything that the airline itself doesn't cover. In fact the airline covers more than they do. Don't waste your money, it's a scam. Would give it negative stars if I could.

My claim was approved, but I never received any reimbursement. This is the second time I have complained and no one has replied. What are the chances you will reply to this complaint? What are the chances I will ever do business with Allianz?

I had an annual policy and had to cancel 2 international trips for medical reasons. I filed the claims online and it could not have been any easier--submitted all of the required documentation and a few days later I had my money. No hassles. After hearing all of the horror stories about other travel insurance companies, I will certainly use Allianz every time going forward.

My toddler became ill with pneumonia shortly before our expected flight. We were able to submit the information required with little difficulty, and when I noticed we had not received the full amount of the refund, the situation was corrected immediately. Allianz personnel were polite and kind the entire time and made the whole process pretty painless. Thank you for helping me deal with a very stressful time period!

I had booked a flight (2059) with AA airlines and took out Allianz trip insurance. Flight was canceled due to severe weather on Feb 6, 2019 in Boston due to winter storm Harper. How can Allianz keep the premium paid for a trip that did not happen and only find out after being away for 12 days that you have to cancel a trip within 10 days that did not happen. This is an example of big guy vs small guy and using the fine print that nobody reads to screw the customer. You should be proud!

The claims process was easy and efficient. I had a pleasant surprise in customer service with this company. I am planning a trip in August that is quite expensive - and will definitely use Allianz again - they are the company the trip sponsor provides and I was happy to see it was the same company.

Allianz fulfilled their contract with no disputes and they did so in a very timely manner. I was pleased with their promptness. I will be using Allianz again as a travel insurance carrier. We do travel a lot and in most long trip cases I always insure the trip. I am 74 and lots of issues (as it did on this trip) can come up that interrupts the trip. It is always money well spent.

My wife and I decided to purchase the insurance before a long vacation to Asia. Our decision was made about one month prior to our departure. It has been said that, "The best insurance is the one you never use." Unfortunately, I ended up in the emergency room a week before we were scheduled to fly. Due to my medical condition, I was unable to go on vacation. I submitted a claim online, and uploaded all the documentation. I received timely updates by email, and after about 2 weeks the claim was paid to my checking account. I will be purchasing travel insurance with Allianz for all future travel.

We had no problem making a claim after we were stuck in the snow in Seattle on our way home from NYC. The online process was quick and easy to navigate. I just had to send PDFs of our flight cancellation email and our hotel expense.

I submitted a claim for expenses incurred during a travel change/delay related to weather. There was no hassle and my reimbursement came through relatively quickly. Having travel insurance during the winter is a must when you live in the North.

Your customer support was nothing short of amazing! I couldn't believe the response time... You issued a check so quickly that I was truly impressed! I have and will certainly continue to recommend you to my friends. Thank you for such unexpected customer service.

Your company quickly processed my claim. However I asked for the check to be sent to a particular address, was told it was going there and then it was sent to another address you had on file. It took several weeks to arrive at the correct address. If it were not for the address problem I would have been extremely happy with your service.

The company took a little longer than we would have liked. There was some language issues. But in time everything was resolved! It took approximately 1 month and all the bills were paid. Thank you Allianz for all your help.

Allianz travel insurance has been a great travel insurance to use for our international travels. Great people to work with. Fortunately I have had only one claim during my many years of travel, but the claim I did have was covered and settled in only a few days. I am very satisfied with Allianz. Great company to work with and I will continue to use them now, knowing that when I do need them, they are there for you. Thanks much Allianz... Richard

My claim was satisfactorily settled, but it took too long at over 6 weeks. There was also a lack of communication for the entire process. The lateness and lack of info were both frustrating and unnecessary! The website also failed for uploading the documents and I wasted hours trying and finally had to fax. When I tried to call, their system hung up on me multiple times. I'd say this all added up to a lack of professionalism.

This was the first time I bought trip insurance for a round-trip flight, and will likely be my last time. Weather & crew-related delays made me miss a large portion of an important conference. Also, the cost of rebooking on a different airline was entirely borne by me. This insurance is really not worth it.

Allianz Global Assistance received my claim, asked for supporting documentation and then ruled in favor of my claim. They were very professional and straight forward throughout the entire process. I would certainly recommend them to anyone to secure their travel if an emergency should occur. Robert

I was injured on 1/28/2019 and had used my Mountain Collective pass at all at that point. My traveling partner, Elizabeth **, filed a claim based on my inability to travel and was given a settlement in full cost of her pass. My settlement was less than half the cost is the cost of the pass.

I had lost luggage and I was told it was covered then it ended up not being covered. I was told I would be called by certain people multiple times by a certain date and never got the calls and I always had to be the one to make the call.

When we returned from our Disney Cruise, one piece of luggage was missing. We didn't get it back until two weeks after we returned from the trip. Allianz was easy to work with. We submitted the appropriate paper work and receipts and received a full refund. I would definitely recommend them as your trip insurer.

I am so grateful for the investment in travel insurance. I got all my questions answered and filing a claim was very easy. Now that I have benefited from travel insurance it will become a necessity for my travel.

I was very pleased with the service and quick refund. I developed a problem with my hip replacement. I contacted my surgeon for a written excuse for the problem and my need to cancel my vacation. Allianz responded promptly.

Delayed luggage. I initially called and found the customer service person helpful. The circumstances were complex and he listened well and advised me on how to submit the claim. I completed the claim form online and received my reimbursement promptly. Thank you!

Allianz Global handles a claim fairly quick providing you read what is required to process your claim. We filed every single, required document with the claim, sent the package via FedEx, and the Allianz people did their work, and our funds were electronically deposited in our bank account. End of story...

My flight from Seattle, WA to Pullman WA which was due to arrive after midnight was canceled and I was left stranded at the airport alone and tired. Thanks to Allianz, I was able to get a nice motel room and catch a few hours of sleep and a nice shower before continuing my travels the next day. My experience with Allianz was hassle free.

My travel companion has been ill and our trip needed to be cancelled. Allianz gave me directions on what they needed which I sent, the company did exactly what they advertised and in a very timely manner. I was so pleased. I would use them again with no doubt.

We found the reps to be helpful, and professional. Our situation was handled efficiently and thoroughly. When I called about a question, I was immediately connected to a rep, and the rep was very kind and researched the answer to my question.

Because of illness, I had to file a claim. Everything was handled promptly and professionally. Would highly recommend Allianz to anyone traveling and wanting to feel secure about reliability and service. Customer service was excellent both in care and promptness in processing my claim for my illness. Thank you.

I have thrown all the paperwork away. Sorry for the inconvenience. Your service to me and my wife in our time of need, we cannot put in words what you did for me. I will always remember your service and I will use your service again in the near future.

Company settled claim satisfactorily on a travel policy that had to be canceled due to an illness and hospitalization. However, found the process a bit more difficult than expected despite obtaining the insurance through the booked travel company and they made requests for documents that should have been readily available to them.

I experienced a significant delay/cancellation of my flight from LGA to Toronto. I called the customer service folks and was assisted immediately with information that helped me determine my next steps in securing lodging etc. The person was extremely helpful and very professional. There was a slight question when the claim was adjudicated but in the end it all worked out. I was reimbursed quickly and Allianz definitely stands behind their products. I have purchased products they Allianz in the past but never needed to use. I am glad that my travel issue was a minor one in the realm of things will use Allianz again when I travel. Thank you.

I was once again very pleased with the prompt attention and ease of filing a claim with Allianz. I required medical attention on a previous vacation. Upon returning home, I filed a claim to be reimbursed for the costs we incurred and received the total amount within 2 weeks. With the latest claim, we received a refund for a trip that had to be cancelled due to an injury that would not withstand the strenuous itinerary that had been planned. Once again, Allianz processed the claim and issued the refund in approximately two weeks. I travel out of the country at least twice a year and Allianz is always our choice for travel insurance!

I have purchased Trip Insurance for years, just in case something happens.... Well the "just in case" happened on my last planned vacation. My wife fell and injured herself while hiking a few days before we were to leave on our trip. Filing a claim was quick and easy online.

Son caught flu. Had to change plane reservations. Uploaded Dr. note and new plane reservation receipts. Check arrived 10 days later. Did not submit 3 hotel days I had to pay for while not there. Totally forgot because I couldn’t believe I had to change the plane reservations.

Allianz was very responsive to my request. They were quick to respond and gave me a refund that was based on the receipts I sent them. I am very happy with the company and I am so glad I had insurance because my second flight was cancelled and I had to return home.

I had to cancel a trip due to a medical emergency for a family member. It was so easy to file my claim. Allianz was very good in communicating the status of the claim and very prompt in sending my reimbursement. I highly recommend using Allianz for travel insurance!

You made it so easy to file a claim. Great customer support, extremely fast claim settlement. I don't remember dealing with an insurance company that was so easy to deal with and so efficient. I currently recommend you to all my friends that travel.

I was not sure that I would be allowed to change my ticket since the reason was my son-in-law had a detached retina. Thankfully I was able to change it. I definitely would recommend your company to anyone. I usually don’t travel without one of my children with me.

We use Allianz every time we book a trip far in advance. This past January we were scheduled to go to Mexico but a blizzard cancelled our flight. We ended up renting a car and going to another airport the next day. Allianz covered both the rental car to get to the airport and the cost of the day at the resort we missed. Well worth the price!

100% satisfaction. The policy did exactly what it stated it would. The filing process was smooth and efficient. No hassles, no excuses, just good results. I would not hesitate for a moment to recommend your services.

Reimbursement for a claim was very fast. Very pleased and will recommend to friends. I will always buy insurance from you. Just when you think you don't need this type of insurance something can happen. The price of this insurance is very reasonable in price.

I became ill and couldn't take my trip. Allianz Global had an easy to use website for claims. It only took a few weeks to be reimbursed for my flight. Thank you for taking care of my claim in a prompt manner. I appreciate it.

We always take your travel insurance when we travel. When filled claim due to long delayed causing change of plan due to weather, it was nicely handled over the phone and easy to complete and payment promptly processed. Thanks.

After getting everything together, the check was in the mail. Thank you. Online request for forms to complete was fast and I was able to file my claim without the needed documents and allowed me time to collect documents needed.

Took a while for you to respond to the information you needed. But it worked out great. I bought this through the airlines. So to stream line the claim, you could cross reference with them to get itinerary etc. Thank you.

Claim process was a bit slow and I felt the employees I talked to were rather hesitant to give me any information regarding my claim. No one was very helpful. We did, however, receive a check for the damaged luggage in a reasonable amount of time.

Linda ** was very wonderful at planning the perfect vacation for my husband and I. So sorry that we are late in giving our input. The weather was beautiful. The food was delicious. We ate at 3 famous restaurants, gambled at 9 different casinos and made all of our money back before we went home. The only thing that went wrong was that our luggage got tore on the flight. Good luggage that we have had, but thank goodness we bought insurance. We truly didn’t think that we would have to ever use the insurance, but yup! We sure did!!! Thanks for the refund so quickly too!

When I had a medical problem on my trip I expected to have to fight and spend hours on the phone to get anything paid for me. I was surprised that all of my expenses were paid out in full, some before I even got home. And no arguing or asking to speak to supervisors. Very relieved and surprised!

Received full refund with no issues. Great company to deal with! I would highly recommend to anyone booking a trip, especially senior citizens. You just never know when a health issue or family problem might necessitate a trip cancellation. This is a very reputable company.

The policy was easy to set up and the notifications were very clear. The claim process was smooth and easy to go through. The updates regarding claim status were very helpful. Instructions were very clear on what and how to submit.

We recently asked for a full refund on a cancelled trip. Hurricane Lane hit Hawaii but the airline did not cancel the flight, so we waited to see if we could find time to rebook. We could not find the time and four months after the scheduled trip we submitted our claim. The process was straightforward and we received our full refund within the time they gave. All smiles.

The policy contains the comprehensive medical coverage that cruise lines don't offer. I submitted costs for a visit to the ship's medical facility and was reimbursed in full within a week with no questions asked. I was similarly treated previously when I had to cancel a cruise - full refund, no problem.

Absolutely quick payment of a claim with no hassle. It was very easy to obtain insurance and price was very reasonable. Insurance was for Gerard **. It was easy to submit documents online, I would recommend to anyone traveling to obtain insurance with this company before traveling. Never know what unexpected circumstances can occur.

Recent AAA claim which was forwarded to Allianz. I went off the road during a fierce winter storm in the White Mtns. Called AAA. They got me towed to a nearby town where I had to spend the night, Because of my "Trip Interruption" coverage my $65 motel bill was covered, which I had not expected. Hence my 5-star review.

My husband ruptured his Achilles tendon which required surgery and a prolonged recovery, forcing us to cancel a trip we had planned months before. I contacted Allianz and they walked me through what I needed to do to enable refund of our airfare. It took very little time to put the information together and the reimbursement was quickly done! It was very easy to transact the refund!

It was necessary to cancel a scheduled trip to Washington D.C. in February. This was due to my husband's health and subsequent hospitalization. The process was quick and efficient. Your online process is user friendly. One less worry during a very stressful time.

My husband took a very bad fall and we had to cancel flight and cruise. The flight insurance was with Allianz and was handled in a faster and easier experience with less documentation than the cruise ship insurance. It was a relief to get our money for the airplane back so quickly.

I found the website to be very user friendly and easy to submit my corresponding paperwork to make a claim. I received a full refund for my claim in just a few business days. I would certainly purchase another insurance policy through Allianz again.

I had scheduled a flight and for medical reasons, could not travel. Allianz Global Assistance USA assisted with my refund. At first, I was not going to sign up for the additional insurance when I booked my flight, but I decided to go for it and I am happy I did.

So funny you ask, because our experience with you has been awful, frustrating, time wasting. We had to cancel a trip due to medical reasons. We received 90% of the funds back but we are still owed $90. We’ve called 8 times and still no solution. We are currently awaiting another email from you, nothing yet. This experience has been the worst I’ve ever dealt with. Please look into it and get me the $90 I’m owed ASAP. Thanks.

AON travel insurance has just hung us out to dry for 3 months now on what should have been an easy claim for refund on a cruise when my cabin-mate was taken ill with a serious UTI 2 weeks before the cruise (and is still under treatment). They claim, but cannot verify that they are lacking some paperwork responses from the attending doctor, that a medical code was missing (they could just call or look it up themselves). They have been evasive, unresponsive and totally unwilling to do what is necessary to resolve this claim. Just what we need while she is ill and being treated! I will never buy their insurance again while traveling. They have made no effort to help and major efforts not to pay as promised and required. I am considering a claim with the State insurance commissioner.

I am diffidently unhappy and dissatisfied with Allianz service after the claim. I've provided all of the necessary documentations to prove my loss. The flight was changed without any reason and there were no any kind of severe weather condition during the original departure day. However, Allianz sent me a check with $100 only. That is totally unacceptable.

My trip to Long Island resulted in a cancelled flight in Philadelphia and the added expense of car service out to Long Island - after being re-routed to an AM flight to LGA. Allianz reimbursed me to the car service, delay in getting my luggage the next day, and having to spend the night in the airport. I was very pleased with your service. Thank you.

Unfortunately I had to cancel my trip back east due to a bacterial infection I got. Although on antibiotics it is extremely painful. I appreciate the professionalism and quickness your company provided. I hope I don't have to cancel any trips in the future but it's nice to know my back is covered.

Everyone has been helpful! Making an appeal. My wife's Doctor explained in a letter what happened to Sharon's leg and we are just waiting for a decision. Made a call on 4/8/19. The woman was very pleasant and instructed me to call again in a week. Kevin

The one on the phone (I do not remember her name) was really nice and helpful, I got my refund very quickly, they have Spanish customer service which it's great for people like me who still struggles with English and rather a nice service in Spanish.

First time using travel insurance. Thought it might be a good idea since it was flu season and the entire family was traveling. As it were, my daughter fell ill and we had to cancel the trip. With a doctor's note, it was very easy to check off the boxes and upload the supporting documents. Check arrived in the mail a couple of weeks later for the refunded amount. The process was easy and straightforward, and I'll definitely consider travel insurance again.

My experience with the Allianz customer service representatives was outstanding. I had to file a claim and was very pleased with how it was handled and the process for filing is very customer friendly. I will continue to use Allianz and recommend the company to others.

We had the unfortunate experience of requiring medical care while we were on our cruise last January. After returning home we filed our claim using your website. The process was easy to use and your system was very user friendly. The claim was processed in a very timely and professional manner. Allianz can be proud for the professional and timely manner in which they process their customer's claims.

Here is the claim number. ** Your company didn’t cover damaged item in my luggage. I will never do business again with this company. Worth $150 item. I sent all value price the damaged item. The airline company won’t cover it and they won’t provide termination letter.

My bags were delayed, but we were fairly compensated. Allianz made the claim process simple and quick. Frankly, we had forgotten that we'd purchased insurance for our flight, so it was definitely a happy surprise to see how quickly they took care of us. If you're planning travel to a place that has "issues" I would recommend picking up insurance.

I had to cancel a trip due to an illness. I had peace of mind with Allianz Global in getting reimbursed. The procedures were easy and I received my reimbursement very quickly. I appreciate having the insurance in the event of an unforeseen situation.

I have insured several trips over the last decade with Allianz and was well served. Most of the time I had no claims, but the two occasions when I did have claims, I was paid without hassle. That's all folks.

It took 6 weeks to get reimbursed for a simple travel delay. I can'[t even remember the number of service reps and phone calls and emails, one of the most frustrating experiences I've ever had. Reps passed the buck, didn't take accountability and told me conflicting info.

Allianz is the best travel protection company. It was so easy to submit a claim. The response was fast and so was payment. I will always from now on buy travel protection with Allianz whenever I travel. Awesome experience, thank you!!

Needed to go to the infirmary during the cruise. Came down with kidney stones. I was reimbursed quickly by Allianz. Very pleased with the responsiveness. Would recommend their services to anyone traveling.

Winter storm Harper delayed our flight out of Boston Logan to Aruba. Allianz covered lost night in Aruba, meals and extra night in Boston. Claim form is user friendly and claim was processed in timely fashion. Payment was received in a timely fashion.

I’ve had to use Allianz Insurance twice now because of cancelled doctor appointments while in New York. Never a hassle when completing the forms and have supporting documents. I call the airline, and they then send me a receipt of the cancellation fee.

My overall experience was great. I have purchased this policy a number of times. Luckily this is the only time I had to use it. My experience was great and after providing documentation was compensated quickly and efficiently. I plan to Use it in the future for all my trips.

I was certain that I'd wasted my hard earned money on insurance because I wouldn't fit criteria for an airline ticket refund. I was very sick in January with a trip planned for the end of the month. I couldn't take any more time off work and even if I could have gone without losing my job, I was afraid that I would catch something on the plane because I was not fully recovered. You refunded the ticket and I will use your insurance every time I fly! AND I've told anyone who would listen that they should take out your insurance.

I purchase a travel insurance policy whenever I travel overseas, which is usually a few times each year. The policy coverage is excellent, covering every possible area where things can go wrong, and there are options for different coverage levels. The customer service has always been excellent, even exceptional. Over the years, I had to make two or three claims, all of which were handled immediately and very efficiently. I strongly recommend purchasing travel insurance from Allianz to all my family and friends. Keep up the excellent work.

I used Allianz Global a couple times. They were amazing! I had a flight that got canceled while I was in layover in Chicago, and they reimbursed me for the night in a hotel after reasonable proof that the flight was canceled. They also reimbursed me for the rental car from an alternative airport to my final destination. They also covered a taxi ride for 2 hours to the main airport because the original charter flight canceled. All in all the only complaint I had is, they are a little slow at issuing payments so do keep that in mind. Fortunately I wasn’t on a “budget” so I could wait up to the 10 days. Other than that they are fair and good to deal with. I highly recommend them!

Initially I submitted the incorrect documents but once they reached out to let me know what was an approved document, everything was completed in less than 2 weeks. No need to call, no need to contact, just clear completed service.

Because of the inclement weather, we missed our flight to London and our group with Great Rail Journeys already departed for Salzburg, France. We had to buy tickets out-of-pocket to catch up with the group. Tickets were bought for $195.00 (2 people) and fully reimbursed by the insurance company. Thanks for the great service!

Service re refunding our cancelled flight was fast and efficient. We had to request a refund for a cancelled flight from another insurance company at around the same time and the refunding process from that company took much longer! That's all I have to say, sorry!

Our experience was very satisfactory. We were able to submit all documents electronically and got our reimbursement in relatively short time. The Allianz staff were very helpful and easy to work with. They were able to answer our questions and guide us through the process to get our reimbursement.

Had scheduled an overseas trip to visit a family member. All was well but I have always purchased this insurance in the pasty for my trips. As anyone knows it's rather pricy to go overseas and you never know when things can go bad. I've never had to make a claim in the past but this time I did. I was unable to go due to an illness. I was absolutely amazed at how fast Allianz worked to not only gather my information but to give me a full refund on my airfare. The process could not be simpler. I highly recommend getting this insurance if you are planning a trip. I will continue to use them in the future. Thank you Allianz!!

We had a problem with changed flight fees because of my mother moving into a nursing home. Allianz solved this issue within 24 hours without any problems or "red tape."! Very fast and efficient! I'll use Allianz for a long, long time for this reason!

I contacted Allianz MONTHS before my trip to notify them I needed to cancel because I was having a procedure during the time frame I was going to be traveling. After submitting receipts and other medical documents, they are STILL saying that I need to submit more documentation. Unbelievable, please DO NOT WASTE YOUR MONEY BUYING A POLICY.

This is my first time and last time I'm buying cancellation insurance. I will drag myself on the trip. Never again will I waste my money on cancellation insurance. I put in a claim because my husband got sick so he went to the hospital. Got a doctor's note and we filled out the medical claim form. Even if this quack did not state on the note that "the traveler shouldn't travel" in writing as stated in the policy which I read from cover to cover, according to Bianca on the phone at Allianz said it should be OK. It's been 2 weeks no emails no telephone nothing. I called and was told it's on the desk in the claim department. What would you make out of this? It probably or will fall into the crack and they don't care. I'm out $1,800.00 plus for my trip and this outfit don't care.

I was chosen to run the United Half Marathon in NYC and this company automatically charges you $10.00 for insurance... if you cannot participate in the race. As I never asked for this, I cancelled the insurance as soon as I got accepted into the race... which was January I believe. I received an e-mailed letter from the company cancelling the insurance. I still have not gotten any refund and have e-mailed at least 4 times and called them on the phone once. They could not give me an answer! Horrible company!

Very happy. I've only had to use my insurance policy one time and the process was seemingly obvious. It was easy to use. I felt heard and understood. I was compensated quickly. What more can you ask for in an insurance company?

We traveled as a family group of 5: Three siblings and two spouses. One member of our party became ill and we were forced to cancel a prepaid hotel stay. I filed a claim for the loss and included doctor's notes. The claim was rejected because the member who became ill did not reside in my household. Be advised: Do not purchase this insurance if you are traveling with a group. Your traveling companions' illness can leave you without coverage unless you are willing to abandon your companions in their hour of need. The Allianz rep explained they have no insurance which could have covered this loss. Very disappointing.

I had a terrible customer service experience recently. I was trying to get the details of a change of flight impact on my trip. The person I was talking to was not clear and after I asked for clarity on what she said she actually sighed in exasperation. And then proceeded to berate me for arranging the trip the way I did and the subsequent policy coverage plan... I told her I was unhappy with her tone and rudeness. All I wanted was a clear outline of what this flight change would warrant and result in. Clearly if I don't get it then you are doing something wrong with the explanation. And I don't appreciate the tone. Work in something else other than customer support where human interaction isn't needed... Like IT?

I paid over a thousand dollars for insurance however all claims reported were denied on technicalities. I strongly recommend looking elsewhere for any insurance. Also I don't see how the claims consultants can't get back to you quicker. I am aware it says it may take up to 10 business days to get back to you but that's no excuse to take 2 weeks to reply to every email.

Run! I had a serious reaction to a medication I was given. I purchased the policy on American Airlines website. I will need another 90 days of treatment. I contacted the company and you will not get anyone that is willing to assist you. I will not be able to make the trip. The insurance was purchased in case of an emergency. The ticket like most was non-refundable. I never expected to use it. Unfortunately, I had to. I called and was put through the wringer. They sent a form that asked very specific questions regarding my medical condition. This is a violation of the HIPAA ACT. They could care less. I refused to furnish the information and have the doctor sign off on it. I was unsure if it would end up in some database or even the "Dark Web". If I could give them zero stars I would. All of us must be careful nowadays with personal information. Just do not purchase and save yourself all the hassle.

I always figured this was a waste of money, but now I have no doubt. First, I am unable to cancel the policy, because I couldn't get the policy to come up on their website within the 10 days. Even the service agent said that sometimes the website just doesn't work. So I thought I would just keep it. Then I had to cancel my trip because all the airports shut down due to threat of war. Guess what, that's not included (but terrorist attacks are?!). Then I try to transfer this unused policy to a re-scheduled trip (exactly the same as the cancelled one), and they wouldn't do that. Wow!

Had an injury while travelling overseas in Cambodia. Went to the doctor and found out my ACL is mostly torn. I called Insurance and started the process of sending in all my documents and all that. After an MRI the doctors tells me I will need surgery. I tell Allianz this. They say, "Send in your documents with the Doctor's recommendation." I do. Now over a month later limping around on one leg they still haven't come to a decision...what? I must of phoned them a dozen times already, re-sent the documents, sent more emails, and now the senior case manager is looking at the case. Yet still here I am in a Foreign country with one good leg and no update on when I can get surgery or what I should do. To say I am disappointed with the service would be a huge understatement. Not sure what the point of getting travel insurance is.

I was very pleased at the speed and ease of the claim. I have never used travel insurance before as I had never had issues, but a recent cancellation cost me several hundred dollars and I am glad I did as it was nice to not lose my money this time. Thank you for not being a typical "insurance company" and making me jump onerous hoops to get my money back.

I call...I write...I email...I fax.... I am on hold one to two hours each call... Most calls are dropped... Then you get transferred a few times.. Then dropped again... 23 times tried to get someone on the phone to assist... So far can not find the right person...manager...dept... Been on hold over 15 hours so far...wasted all my day time hours... They need to look into this...hire more people...treat customers as if they are worth something,... If they say they will call back....it will never happen.... Waiting weeks.... Today alone on hold 3 hours plus listening to horrible phone music.... Then someone answered and got disconnected...So far 3x in a row...

I want to commend Allianz for their excellent service to me when my husband had to have an unscheduled operation and I had to cancel my flights to and from New York. Not only did Allianz cancel my flights, they also paid me back in full. This was something I never expected. The representative was very helpful, understanding, and efficient! I have used Allianz several times in the past, mostly for foreign travel, but this was the first time I ever had to require their cancellation services. I recommend them highly.

Had covered medical condition, provided documentation, was told I would be contacted in 7 to 10 business days, heard nothing for a month. Called them and they said I hadn't sent documentation, so I re-sent it, and got another "7 to 10 days" reply. A month later got another email saying I hadn't sent documentation. They are clearly hoping I'll give up. If this is "trip protection" you're better off unprotected.

We used our State Farm Visa to cover the cost of our rental car. Unfortunately, we were hit by a motorist late November and so we had to file a claim. Immediately, we sent photos and the documents we had to eclaimsline@eclaims.com. No response whatsoever. We then called and spoke to a claims handler who retrieved the emails. Bottom line, we are still re-sending the documents needed and the rental car company needs to be paid for the deductible. This company has at least six copies of some of the very same documents. Our State Farm agent has sent several copies of the same documents they keep asking for. Even the rental car company sent their documents to Allianz.

Filed a claim after my mother in law could not fly and had to cancel flights. This was due to Anxiety attacks she was having at the age of 91. Nowhere in the policy did I see you could not claim Anxiety. Not sure what I paid for since according to Allianz nothing was covered. I think this is a scam if you have it for airline flights and need to cancel. I will never again get this insurance. It is a waste of money since they do not cover anything. The only thing I think they actually covered was death.

I booked a trip for Cancun. After doing so there were reports of killings by the local gang. I submitted a claim for refund on airline tickets so I can book at safer place. Claim was denied stating civil unrest isn’t covered. Hmmm ok thanks for no coverage and letting me know you are ok with customers traveling to unsafe places. Out $1100 now and can’t rebook.

I took a trip to Ecuador and fell and broke my ankle. I had to be hospitalized. When I called Alliance I was told what forms to file. I did all this. It has been over 2 months since I first filed. I am finding out now that I have to file with my primary insurance company first, then they will pay. What is the purpose of taking this insurance out if you have to file with another insurance company first.

My wife to a trip to go to her mom's funeral. I suggested getting travel insurance because it was winter and price seemed reasonable. Turns out departure trip was canceled due to snow storm on Sunday. Ok great, we have travel insurance, then next day Alaska confirms flight, so she returns rental car and shows up but airport is all but deserted, no cancellation email or phone message. Fortunately another person who sat next my wife on arrival had same experience and had car and home in kalispell let her stay with her. It was minus 12 degrees at airport.

They are the artful dodgers. We had a trip planned to Scotland. My husband fell ill and needed surgery. I cancelled immediately and filed a claim. And waited. And waited. Finally I got someone who said yes they had everything but somehow it fell between the cracks. They warned me not to send it again cause it would go to the bottom of their pile. Waited 8 more weeks after that. Nice agent, said the same thing "this is not how we do business I am very sorry somehow your claim got to the bottom of the pile".

I purchased lift tickets to a resort in South Lake Tahoe. On the day of, the only highway to get there i50 was closed due to snowstorm. I know the insurance terms doesn't clearly state road closures, but how can that not be a typical insurance coverage for the mountains??!

I insured Ticketmaster tickets for an event in Lake Tahoe. 2 tickets totaling $133 dollars. Their email as proof of purchase even said the above total. A storm hit that weekend and the Weather Service even suggested not traveling the day of the event. I turned in my claim within 3 days after the event. I only received half of the claimed amount. No explanation for the decreased amount. Considering I paid $27 for the insurance, I basically only got paid for 1/4 of the amount insured. Not worth the investment. Is it worth my time calling to fight for the rest? I don't know. The reviews on this site make it less than worthwhile.

I paid for travel insurance with Allianz and during the course of my trip, some items of mine were stolen. This fell under the terms of my coverage, so I filed a claim along with a police report that I had filed within 24 hours of the incident (note: this is required!), and expected that everything would proceed accordingly. Little did I know that I was embarking on a four month journey through customer service hell.

We purchased travel insurance for a vacation booked through JetBlue to Aruba. A winter storm hit and all flights into the northeast were cancelled for 3 days. When I first called Allianz, I spoke to a representative that told me all our expenses would be covered and to save our receipts. It took us 4 days to get home with multiple flights and hotel changes, plus a rental car as we were unable to get a flight into our original airport. I submitted all the required documentation with all receipts and copies of cancelled flights. Allianz is now saying we didn't have coverage for "trip delay" even though 2 of their reps said we would be covered. $2800 later, they don't want to pay and now we are in an appeal. What a nightmare, they should be ashamed of themselves.

Your service has been terrible this year. It took over a month to process the last part of my claim. Usually it takes 10 days. 2 different customer service reps said I would get communication within 48 hours twice and never did. I wasted so much valuable time calling in several times and the second rep said they had no claim documents when the first rep said they can see they were submitted on 1/3. You lost them??? The website doesn't work properly. It does not generate a claim number for me when I submit documents. The first part of my claim was processed on time but they did not make the payment for weeks even though I submitted deposit info with my claim. Again I had to call in several times wasting so much valuable time on my travels. Just horrible customer service. How will you compensate me for my time??

I usually purchase insurance with all of my Ticketmaster events, but the 1 time I decided to file a claim due to thunderstorms throughout my event, I was denied the benefits in which I purchased... Will never do it again... Best bet is to resell your tickets.

It is interesting that I can read at least 2 complaints each week about not received cheques. I have filed a claim, approved and the cheque is not received. And that has happened twice for a file. Each time it takes 1-2 months to reissue the cheque and send it out agian. No direct deposit. It could be certainly a scam. They have provided cheque numbers. But isn't it possible for them to issue the cheque and torn it apart? They can keep the money 4-5 months more with this trick in their account. They are making money out of that. It is not fair.

I am HIGHLY disappointed in your travel insurance policy. When I purchased the travel insurance via American Airlines website, all it allowed and stated was a check box to choose for insurance and you all GLADLY took my money. When it was time for my refund, you all made check out to the passenger of the flight and not myself who was purchasing the ticket with my credit card.

If you have money to give without any hope of actual practical coverage, please - donate to some worthy cause instead. What they cover is so restrictive it's a total waste of time and money to subscribe. I have been scammed by Allianz twice. My fault to trying again. Won't happen a third time!

Allianz decided to complete the claim without waiting for all documentation. The letter stated that I could provide additional documentation to receive 100% of what I was due. I provided the medical certification. I was told thru email that you needed 10 business days to handle that. It has been close to double that and I have heard nothing. Last week I entered a customer service request to see what was going on. Still nothing. Not a good experience at all.

Response to our claim was handled very efficiently and professionally after a very unfortunate and devastating accident prevented us from traveling. We are thankful that we had insurance and will continue to look to Allianz for our travel insurance needs in the future.

Have been a policyholder for several years and made a couple of claims always with the confidence of being fairly and promptly treated. This was no exception and I just bought another policy for 2019. Continually recommend to friends.

Hotel Refund. Thought process could have been better - 1ST time had to use and would NOT really recommend. Very difficult and did not think people were really willing to assist - very DISAPPOINTING!!! Difficult to get check and hotel was uncooperative with getting my cancellation receipt. Would not RECOMMEND booking a hotel as booking with hotel directly would have been more helpful to cancel and obtain refund.

I signed my children up to attend a track and field camp at a local college. I noticed that there was an option for cancellation coverage so I signed up for it. My daughter later decided not to attend so we cancelled and then discovered that we must have a doctor’s note. Nowhere in the initial sign up did it say we must have proof of anything. Somehow we were reimbursed for one (after a lot of emails and phone calls) but not the other 7 because we did not have some kind of proof from a doctor. So I would sum up with one word: SCAM.

My claim was filed via the website on December 6th. I believe that there was a message that I would receive, an email within ten business days, but I never received an email confirming that was claim was received and contained the necessary information/documentation. I started trying to determine the status of my claim around December 23. My claim number was not recognized, but my policy number was. There was no status available. After multiple unsuccessful attempts to determine the status of my claim, I finally took the attached screenshots. I received a check for my claim around January 23. I certainly am happy that my claim was approved and paid, but until I received the check, I didn't know if I had submitted everything required or even if it was being considered. Even having "In Review" as the status would have been more comforting than absolutely nothing.

I never buy insurance because it’s usually a pain - but I did this time and I’m so glad. I was victim of recent fires in California and I just couldn’t make planned trips. Allianz took care of it. They also repaid an overcharge on their part they caught on their own. Great service - I’m very impressed.

We feel that everyone we spoke to regarding our circumstances and subsequent claim were professional, helpful, and knowledgeable. The customer service representatives we spoke with when we were evaluating our options assisted us in understanding our coverage so we could make appropriate decisions. We have used Allianz in the past and will use the service in the future.

I made a claim and didn't hear back. I checked in a few weeks later with an email asking what the status was and didn't hear back. Only when I checked the status did it say the claim was paid. Apparently a check was sent. Why couldn't someone write an email to state this? Or at least respond to my previous inquiry? I was left in the dark. Also. Filing the claim was difficult. Things I tried to upload didn't upload right according to someone over the phone. So I uploaded again and ended up having double the attachments that was needed. I felt unsure that things were being done correctly via your system.

We had a very good experience with the company. They were efficient and competent agents. We were overseas and needed their help. They contacted us and tried to be very helpful. I would highly recommend the company. I will definitely use them on my next trip.