Allianz Global Assistance Reviews

Emailed about our train trip not going to work because Cub game was moved. So glad I had insurance as you were able to refund us. But then I found out I was supposed to alert Amtrak that we were not going to go so they refunded our money. I will use you guys again when traveling.

We had to cancel our trip due to an accident. I am disabled and fell getting out, of the car. My husband had to pick me up off the ground and injured his back. We both had to see the doctor for our injuries. We are both elderly and I am unsteady on my feet so I am so thankful for the insurance since we had to cancel our flight to see family. Thank you.

The customer service representative that helped me was very courteous and professional. He gave me the information I needed to file my claim without any issues and offered to assist in filing the claim. The online claims submission system was so easy to use I didn't need any assistance and my claim was reviewed and adjudicated in a few days.

I cannot accurately describe my satisfaction with this process. My claim was easy to file and prompt to be paid out. There was no back and forth. Just easy, quick, and efficient processing. Thank you for such peace of mind!!

I filed a claim after a flight delay caused me to miss my connecting flight - filing was easy and fast. I was fully compensated for my hotel without any hassle! Great service and quick turnaround time. So glad I insured my trip!

You were amazing! I honestly did not expect the reimbursement of our travel expenses to be handled so quickly and without any resistance! We will definitely always buy travel insurance in the future and it is because of the professional and timely manner in which you settled our claim! Thank you.

Having used Allianz on previous trips and having had to file claims occasionally, I have found Allianz customer service and claims service to be exceptional. The claims representatives I have spoken with were very helpful in working with me to get the necessary documentation to get my claims processed. The documentation requirements are not onerous.

We had to cancel our trip due to a serious health issue with our son. The claim was handled quickly and we received a full refund of our flight cost. I will definitely use your insurance on any flights that we take in the future.

They made everything so easy for us to receive a full refund! I always buy Allianz when we travel! Never leave home without Allianz!!

My first telephone interaction with an agent was very unpleasant; he did not seem to understand what I was saying at all and was resistant to acknowledging that I had a valid claim. I finally had to speak very firmly and insist that he send me a claim form. After that, the claims process moved fairly smoothly, and I was satisfied with the outcome. Bottom line: train your agents better who are first line of contact with clients.

We have purchased Allianz policies three times and we have needed to make claims on those policies twice. Allianz was prompt with payment on our claims and we are very happy with the level of coverage they provided for our travel policies.

I started purchasing travel insurance years ago when I went on my first cruise. I didn't have to use it until a health issue derailed me and I was not able to make a trip. After providing all the necessary documentation, Allianz paid the claim within days and I was so relieved not to have lost the money and could put it towards my mounting doctor bills. Buying a policy is low cost compared to what you could lose out on so buy it and buy it from Allianz!

First time in all my years of traveling that I had to cancel due to health problems. The process was efficient and the representatives professional and beyond helpful. Very happy and will definitely insure again on future trips. I was pleasantly surprised at the speed in which the claim was processed and the funds returned.

I was very pleased with the way I was treated. The process was very easy. The website was accurate and simple to use and follow. When traveling I will always use this insurance. My only criticism is that it was almost too easy.

I incurred medical costs while on a cruise, and I submitted a claim online for reimbursement. The online service was very user friendly and my reimbursement was very timely approved and paid based on the complete information I provided.

Had to cancel the trip for my elderly parents because of health issues. Allianz handled the claim quickly, efficiently, and with the utmost professionalism. We will never book a trip without using Allianz for our travel insurance. This is the 2nd time that we have had to file a claim with Allianz in the last 2 years for the same type of issue and they were great both times. Top notch company without a doubt.

Fast easy service. Glad I bought the policy. Thank you! Got my refund very quickly. I don’t travel often was going to a family wedding. Mother had a terrible fall and broke her neck. Had to cancel flight and trip to take care of her. Glad I was able to get my money back.

I have purchased Allianz Travel Insurance for years -- always felt better that I had the insurance and... until my last trip, did not have to file a claim. Then my luggage was delayed requiring me to purchase work-related clothes, I really appreciated Allianz's quick, professional response! Thank you!

I had to cancel a trip. The JetBlue fee to cancel my reservation and reinstate my points was $200. I filled out the claim form with a simple explanation and within days there was a check for the as promised $200. Simple, secure and worth the price!

Due an unfortunate accident I had to cancel my trip. The only portion of me cost that was not refunded by American Airlines was the to reinstate my frequent flyer miles. Allianz handled the refund with speed and professionalism. I submitted all the information requested via fax and the refund was sent directly to my bank within two days.

Allianz handled my claims fast. Had two claims this year. They both were handled and we received our return payment on the trip we had to cancel. They gave us no problems at all. Recommend highly. Looking forward to using them for next year trips.

I input my claim on a Friday and received my decision/refund the following Tuesday! The process was seamless and simple! Despite the circumstances of my claim and I hate I even had to use them, I'm still grateful for the easy and fast process. Thank you.

I was very pleased with the timeliness of the claim process, and the fact that I was able to be kept in the loop via the online process. I did have the opportunity to speak to a representative, and I was impressed with the courtesy and knowledge. Thank you very much.

Definitely appreciate what you did for us. We left our passport behind and had to have express delivered to us for our flight back to the U.S. the next morning. The cost was about $150 U.S. for the same day delivery and we were able to leave as planned. Allianz reimbursed us for the delivery, which was a great help.

I don't like the way the claim was handle. I am still waiting on resolution for my other 2 claims. Very poor customer. I will encourage my friends to not utilize this service. The phone service was even worse.

Easy process to request a refund on a ticket after emergency medical issue caused us to cancel a trip. Easy to submit (although did have a few challenges trying to do it on mobile). Quickly received refund check. Overall very happy with the service.

Refund for transfer fees - While the process for filing the claim and submitting the associated required information was time-consuming, I was very happy with the outcome. Thank you for reaching out to me for my opinion. Again, very happy with the outcome.

I was happy with the insurance. My father was very sick and I couldn't travel, so Allianz Global refunded me. I was happy with my refund, but the process was a slow and could been a little more faster. I had to send in too much documentation that was a little frustrating. I don't oppose to the documentation. I give 4 stars. Thank You.

Allianz provided an excellent and prompt response on a trip interruption claim related to a cruise that was partially canceled due to water levels on the Danube river. The claim submission was simple and straightforward and I received a positive response within a few days.

I was unable to keep my trip due to my husband's recent surgery and I put in a claim on a Sat and had my full refund in less than a week. Awesome customer service. I will definitely use this service. Job well done.

We had to cancel our trip in Cabo San Lucas and Allianz was very quick in sending us a check for our loss. Thank you for your prompt response. I would recommend this company and I will use them again.

I purchased the insurance when I bought my husbands and my airline tickets. Unfortunately my husband could not make the trip due to Hurricane Florence and I submitted everything to you all and by the time I returned from my trip I had a check. Extremely pleased at how easy it was to submit and to get such a quick turnaround on payment. Thank you so much for the professional service.

Allianz was very quick and the process was easy to receive a refund for my Delta Airlines airfare due to Hurricane Florence. The $34 spent when booking my ticket several months ago was well worth the return. I would recommend Allianz to anyone.

I will say this is the first time we have bought insurance and after I was hospitalized for 10 days it was well worth the money. They got a letter from my hospital doctor and approved my claim in a couple of days while I was still in hospital, then just a few days after I was home they mailed a check. So I say thanks and we will be getting insurance again definitely.

We were unable to take the cruise we planned due to my husband having a medical issue. We received a full refund. The website was not user friendly to submit online. I had to end up doing it via email.

I was told I would receive up to $125 US returned for my hotel cancellation. I booked my hotel for $125 US which was about $160 CDN. When I received the refund cheque I only received $125 CDN. Now I’m out $35 for a hotel I never stayed in.

Claim process was easy, fair and straightforward. I liked the uploading documentation vs. having to mail it. Check came promptly in the mail. Based on this experience I will probably insure more of my future trips.

I used Allianz rental car damage protection for my last trip. Considerably cheaper than buying CDW from the rental agency. Purchasing the policy was fairly straightforward, as was filing the claim when I ended up with a cracked windshield. Simple hassle free process and would definitely recommend as the preferred option for CDW when renting.

This is an excellent addition to purchase to any traveling you do especially when it is international. It is very precise and easy to file a claim if you need to. Allianz has always come through with me when I have needed them. THUMBS UP!!!

I called the customer service line late on a Saturday night to see if I would be eligible for a trip refund and the woman on the phone was kind and helpful. She recommended since it was the weekend I submit my policy request online, which I did, and within 10 business days my claim was resolved and the repayment was in my account! Will definitely use again!

I booked a trip to Florida months in advance. The red tide outbreak was at its peak levels in the area where I had booked travel and I had legitimate health concerns preventing me from going. Allianz denied the claim saying it was a foreseen event - which is obviously inaccurate given the advance with which I booked it. I would not rely on Allianz to pay out claims in most legitimate circumstances.

Overall I was happy with the process and results. My only problem was I was not able to fill out my form online. The attempt was made but it would not let me contact online. I had to call to start the process. I would recommend Allianz.

I was very happy with the way the claim was handled. It was very easy to fill out the claim, you were very clear with the documents needed to process the claim and the request was resolved very fast and favorably.

I have followed-up twice regarding a concern with my claim: -- Call 9/11/18 -- email 9/18/18. As yet I have had no response. I would like to resolve this claim as soon as possible, but need to speak with you! Thank you!

Had an issue in Mexico that required me to spend extra money. I placed a claim and submitted my documents. I was refunded my money via direct deposit in about 7-10 days. I would use this service again. They were prompt and I felt like a valued customer.

I purchased insurance, didn't make trip. Filed a claim and it has been over 3 weeks with no resolve. I have called 3 times and been told three different things. If you ask to speak to your claim examiner they aren't available. They wanted proof of why I didn't travel. They wanted the original policy, they wanted my original receipt of purchase of the flight. I got all of this to them for them to do nothing. I don't think they ever intend on paying this claim. DO NOT BUY THIS INSURANCE. IT IS NOT WORTH IT. YOU ARE WASTING YOUR MONEY.

The process was okay, it just took a long time. Although they said I could complete my claim online, I was unable to because for whatever reason when doing it online it required me to provide every single one of the documents that they have listed - many of which didn't apply to my situation or I didn't even have. Thus, I needed to complete the form they gave me in hard copy and mail that in. Because I mailed it in it took longer to process. It is very deceiving when they state that you can submit online for a quicker turnaround when in fact you can't. That was frustrating. Aside from that, everyone I spoke with was helpful and I did get my claim processed and approved.

I had to reschedule a trip due to military obligations, and Allianz paid for the complete airline change fee promptly and without any issues. Easy process with online submittal of documents for proof. Definitely would recommend this service to anyone needing trip insurance!

Purchased travel insurance back in May for my Business travel for the year at $295. Through my company as I fly 3-4 times per month I needed coverage for delays and any lost luggage. Every time you purchase a flight this option comes up so I finally decided to purchase. Finally when I had 2 bags stolen back in June I needed to file a claim. The first time in 8 years of flying AA. That a bag had been stolen. The process of filing a claim was an absolute nightmare. The app didn't work so I went to the website then I moved to calling and tried many times to get through but was on hold constantly. Eventually I got through and filed the claim.

The doctor gave complete details and I handed it to our insurance agent who worked on this for me and the check came to us in timely fashion. We have used your services for several years and you have been excellent although this is first time we have had to make a claim. I had a urinary tract infection that cleared up in 10 days time.

Wifey became ill on Russia river tour, treated in cabin by ship Dr. for severe diarrhea, incurring $83 ship bill for services rendered. Your payout was prompt and fair. To begin with your policy is too expensive for my taste. In future, I intend to look for a less expensive carrier.

The experience was easy, and great. I bought the insurance for a hotel I booked, and I needed to cancel at the last minute due to illness. The insurance made the cancellation easy, and I got my money back with no problems.

I purchased the insurance for my honeymoon. Employment changed and they will not cover it with at least 2 months in advance so now I'm out 1100$. Their website that says the definitions on what they cover doesn't work. They don't value you as a customer and don't listen to what you say. I asked for a callback between 4-5. They called at 10. I was on hold for them over 45 minutes the day before and the operator volume was pretty much off on their end so I couldn't understand them. Long story short I submitted all the paperwork, a letter from my employer and they still denied.

I had to interrupt a hiking trip to the Walker's Haute route because of heat exhaustion, which led to an inability to hike with my hiking group. I traveled home, met with a physician, and submitted all the required paperwork for extra expenses related to early departure, lodging, and cancellation of lodging. I received my reimbursement within a month, with absolutely no issue. The only costs not covered were those that I did not have a receipt for... taxi and small food items. I am very happy with their response and will continue to use Allianz Global Assistance for all my trips.

When our flight was cancelled, due to weather problems, I called Allianz from the airport to determine what our options were. I was told that we would be fully covered for up to $1500 per person (travelling as a couple) for cancelled flight. Fast forward three months later, after hours of phone calls, preparing paperwork, following up on correspondence, etc. only to be told that our claim is ineligible for ridiculous reasons that make no sense whatsoever. This company will go to great lengths to avoid paying legitimate claims. Find another travel insurance provider or be prepared for lots of frustration and extreme disappointment.

Allianz was not only very helpful but also very prompt in processing my claim. The gentleman who helped me was very friendly and went out of his way to work things out. Everything he promised arrived on time and his instructions were very easy to follow. It made missing the trip easier to accept. I will definitely purchase insurance again with Allianz.

I submitted a claim because I broke my leg. Once I submitted a claim, I uploaded all the information required. After my submission of information, it took a while but I later received a check in the mail and that was that. Totally worth it.

Very helpful and reliable. Fast. We are very happy. Easy to claim, great customer service, good contact. Highly recommended. Met and even exceeded our expectations. For sure we'll buy travel insurance again and we'll tell all our friends. Thank you very much. :)

My father purchased an airline ticket for me to accompany him and my mother on a trip. Two days before we were to leave I had to have emergency surgery. Allianz refunded the ticket price to my dad promptly and courteously. Thank you.

I will definitely use Allianz the next time I need travel/trip insurance. The customer service was excellent, the claim procedure was simple and settlement was prompt. It was an excellent value for the premium cost. Direct deposit of the claim payment meant that I could cover expenses that had to be delayed due to my flight interruption.

I was very pleased with the service I received from Allianz. I had to cancel my trip due to an illness. There was no hassle and no headache. The customer service agent was professional and thoughtful. My refund came very fast. I would definitely recommend Allianz to friends and family.

We had to cancel our air due to a family illness. The process was simple and reimbursed us for the AA charges promptly. Would highly recommend. All was done online - I did make a phone call to start the process but that really was not necessary.

There was nothing in the policy requiring US residence but when it came to a claim, I had to use a US address and bank account. Fortunately I was able to do this, otherwise I am not sure if a claim would have been feasible. You need to clarify terms and conditions and make it clear how non-US customers’ claims are processed.

I had no suitcase for three days which was very inconvenient. I was with a group and had to sleep naked next to a woman. I purchased small items for Euro 55.--. After my return I was told to fill out and submit the lost baggage report plus expenses which I did. I submitted the original receipts and made a copy for myself. The woman on the phone told me they would reimburse me for $300.-- for the suitcase and Euro 55.-- for the items I needed. I got a check for $100.-- which I think was not enough! I had purchased insurance from Allianz before, was lucky and never needed it but this time! Anyhow I'm very disappointed in Allianz for getting $100.-- for such an inconvenience!

The claims process was quick and easy. My money was returned quickly and I would recommend this insurance to everyone. I purchased this insurance because my daughter in law was due to give birth 2 weeks after my trip. I ended up being hospitalized 1 week before our trip and my doctor wouldn't let me travel. My money was returned so we are able to replan our trip.

I was very pleased. I provided evidence on the issue I was trying to get reimbursed on and my case was approved a few days later. I received the check in the mail and I will definitely use this service again.

Due to a very late arrival at SFO because of two flight cancellations (BA to Oakland, then BA to San Jose the following day, finally flew BA to Denver, then on UA to SFO, really delayed) we required an Uber cab to get us home at 3 am. Money paid out in full with minimum delay. Thank you.

I always get travel insurance and feel like it is a waste of money. However, recently an illness in my family prevented me from taking a much anticipated trip. Fortunately, the insurance reimbursed me for the flight, which was helpful during an otherwise distressing time.

I was so happy that I had purchased trip insurance when I realized that I had purchased a ticket for the wrong date! Allianz was so great and got my refund to me in a timely fashion. It was so easy, and I really appreciated it.

Great assistance-quick and easy process online. It’s worth it because it’s much cheaper than a change fee if you do it direct with airline. It takes about 10 days to get the refund check but other than that, great company!

Trips have glitches and unfortunately storms caused me to miss my late transfer to Paris (through Atlanta) grounding me there at about midnight. I booked into a hotel and the next day went on my way. When I returned from my trip my travel agent encouraged me to file a claim to recoup the cost of the hotel. I did and honestly hoped for the best but expected the worst. I grossly underestimated Allianz. The online claim system was easy to navigate and upload my receipts to. I didn't have to fight for myself and the reimbursement was simple and easy. Thanks so much!

Baggage delay: Quick response & offer to help from your associates. Received check for all costs of my clothing & toiletries purchased within about 1 month of filing claim. Excellent service which I've come to expect from Allianz & have received on several occasions before when I needed to file a claim.

I filed a claim for travel delay due to Common Carrier Delay in June. The process was fairly easy; filed the claim online & uploaded documents without any problems. We received reimbursement in a few days after claim was reviewed & approved.

I would like to extend my thanks and gratitude to the timely mannered respond from Allianz insurance. I definitely recommend the insurance. It has given me a peace of mind. I have another trip coming soon and life is full of surprises. Everyone should carry insurance.

All aspects of the filing process went very smoothly when I had to cancel my overseas trip because of a cardiac catheterization which resulted in repairing two blockages. The filing process was easy and the response time in paying the plane ticket was excellent. I had no problems whatsoever.

Due to unexpected medical issues by my wife, we had to cancel a scheduled trip. Submitted a claim, which was relatively easy and processed timely. This is the first experience we had with this type of issue and we were quite pleased with the prompt handling by Allianz.

I am extremely pleased with the customer service and the prompt response I received. I highly recommend this insurance coverage for travelers! It provides peace of mind in the event of needing to cancel travel plans due to illness or other life-changing events.

No problems. Received refund quickly and was easy to file. Filing was easy by filing on website. Our whole group of three did not have any problems with filing and receiving their funds quickly. Definitely purchase this insurance again. Thank you so much!

We experienced a one day travel delay in our trip due to weather and flight cancellations. As a result we lost but were charged for a hotel night at our destination. In addition, the rental car price almost doubled due to picking up the car a day late. We filed a claim for these expenses and received a refund within 10 days. We have never made a travel plan before, but it was efficient and hassle free.

I greatly appreciated the understanding and empathy that I was shown given the circumstances that affected my travel were out of my control. I now know better to be very cautious with which policy to purchase in future and am so grateful for the help and understanding.

Allianz reps were very helpful with helping me complete the claim process online which was easy to do once you collect all the required documentation. Allianz was exceptionally responsive with fulfilling our claims! I would highly recommend them and without doubt will use them again when traveling.

Traveling companion became sick and ended in hospital. Unable to travel sent claim form in and within a couple days was approved and check deposited into my account. The process was very easy and now able to book again. Thank you for your help!

Had an emergency Illness in Belize. So glad I had health insurance. The company was very fast, fair and complete in their reimbursement. I had a good experience. Uploading the documents was easy on the website and very quick. The reimburse was quickly processed and I got a check very fast. Great job???

I had an issue with delayed luggage. Allianz reimbursed me $200 for payment towards items I had to go out to buy. This helped me to always get travel insurance because this was the first time in 25 years of traveling that something like this happened to me. I always think it will not happen but it did and I was not too upset because I knew I had purchased insurance.

When my trip from Boston to South Dakota was delayed 7 times I had to stay in a strange city but I knew Allianz Global Assistance could help me meet my needs. I didn't have to worry about trying to find the cheapest hotel in Minneapolis while stranded at midnight, instead I was able to get one with a shuttle to and from the airport. It made a distressing night much less distressing.

We had to cancel our trip related to health and the process was much more smooth and easy than expected. Filling out the online form was straightforward and the customer service representative was easy to work with. I would highly recommend this trip insurance.

Allianz Global was very professional at handling my claim, practical and fast. Thank you so much for your amazing coverage and customer service quality. My claim was processed and refund was issued in less of two weeks. I'd definitely buy coverage with you again the next time I travel.

Excellent experience with Allianz claims department. Claim submitted for cancelled flight due to personal illness. Supporting material requested for the claim was straightforward and made it easy to comply for submission. Response Processing time and benefit compensation were expedited. Response exceeded our expectations.

Cancelation of flight due to storm - Receiving the confirmation of the benefit and acknowledging that I was getting a check was relatively quick, however, receiving the actual funds has been a joke. I still don't have the payment. Attempting communications is very poor as well as the response. I am a very unhappy customer.

Our JetBlue flight was unexpectedly cancelled and we had to stay two extra night with transportation fees, hotel fees, extended valet parking fees and unexpected tips for the longer stay. When we submitted our expense claim there was no pushback from Allianz!!! They reimbursed us for all out of pocket expenses. What a wonderful company. We have insured our travel with Allianz for many years and we never want to have to use it but when we have had to they always come through. We also really like the health insurance coverage. We never had to use this thank God but we know it is there and they will honor any documented issues.

We received your check dated 8 -23-2018 in the amount of $200.00 for airlines cancellation. However, can you refund the entire American Airlines fare of $392.60 for Ursula and same amount of $392.60 for Horst??? We appreciate your prompt reply. Yes we will recommend you to our friends, no complaints so far.

Thanks for the understanding of our trip cancellation dilemma with our pet issues. it was a very fast response as soon as the documntation was provided as evidence for the airline trip cancellation. It was relatively fast and without a hiccup. I'm glad you were able to respond to our unusual situation.

Excellent service, easy to follow instructions and timely return of funds. Very happy overall with the procedure. Would recommend to anyone who is considering traveling, makes life so much easier. Unexpected events happen in a blink of an eye.

It required a little effort on my part (had to submit medical report) but payment for cancelled trip was prompt. I have had three policies in the past but this was my first cancellation, and the experience was positive. My only complaint would be that I purchased the ticket for a friend and the payment had to be in his name.

I bought some tickets for my parents to travel, my mom got sick and the doctor recommended no travel for a while. I filed a claim, the systems is very helpful. I uploaded docs doc letter, discharge docs etc. I Was reimbursed full price of both tickets immediately (3-5 days). I would highly recommend and use them again as well.

I had a heart attack prior to taking a flight to the Dominican Republic and was unable to make a scheduled mission trip. Your team handled my refund request professionally, timely and with compassion.

This was my first time buying a travel insurance policy. I ended up getting sick right before my trip and had no problem filling out my claim or providing the additional information requested. I called to ask some questions about the process and the agent was very professional and informative. You made it very easy for me and I received my refund very quickly. I will definitely use Allianz again.

I was extremely happy with the whole process of purchasing Allianz Travel insurance -- from the beginning to the end. As it turns out, due to health concerns, I was not able to travel. The process of being refunded my monies was wonderful. I am an Allianz customer for life.

I had to cancel my trip do to treatments for the next couple of months and Allianz was helpful and fast handling my claim. Allianz made it hassle free and customer service great. They everything so easy. This the first time I have ever had a claim.

When an ankle and foot injury caused me to cancel my trip, Allianz Global was organized and quick to evaluate my situation and refund my money. I have never had to file a claim before but am relieved to know there is a company I can rely on if needed in the future.

No issues encountered. We were very satisfied with the professionalism and courtesy shown by the phone contacts. I would recommend Allianz to my friends and work associates as well. Everything happened just like they said. Great results! Thank you very much!

Came back from a trip and filed a claim with Allianz within 48 hours. Our outboard flight was delayed by 24 hours due to weather; therefore, we missed some activities we had booked for supposedly our first day. Filing the claim was easy. Using all necessary documentation, the claim was instantly acknowledged, and settlement in full was with about 12 days. Fantastic service!!! My year-long travel policy is still in effect for 9 more months. Whereas I HOPE I won't have to file another claim, I'm glad Allianz can be counted on with such efficiency and excellent service.

They were very kind and attentive to my plight. About not being able to go on my excursions. They were very prompt with their actions on handling my case. They did go over the 10 days they anticipated to handle my case. It took about 14 days.

I submitted my claim as indicated on the website and now I getting an email to send more info!!! I’m not impressed with this company. I didn’t have to give details when I bought the policy and now that my trip was canceled I need to explain and prove why I want my money back??

I have been purchasing travel Insurance with this company for years but, this time it was the first time actually had to file a claim. It was super easy and I was very happy to receive our money back after a long delay and canceled flights. Thank you.

My mom and dad were to travel to Iceland from Charlotte for a once in a lifetime trip. My dad got sick with a serious medical condition and my mom had to care for him. Neither could travel and Allianz refunded the costs of their airfare.

Getting reimbursement back for both me and my daughter for our canceled air flight to Miami on American Airlines due to last minute unforeseen family medical issues was very straightforward and amazingly quick. Would highly recommend to anyone booking an air flight.

Thank you so much for the wonderful customer service with my policy enactment. The reimbursement was very needed and we appreciate the coverage and the quick service The service department was prompt and courteous to us and very professional to top it all off

Reviewing the directions on-line was easy. The ability to submit the information on-line saved time and paper. Reimbursement received approx. one week after submitting required documentation. Scanning documents into computer saved time and reduced amount of time to receive check.

Instructions and procedure were clear and response was accurate and rapid. I was very please to obtain a full reimbursement for all of the items claimed. The ability to scan and upload support documents is a good way to handle these items.

Fantastic experience. Would definitely use them again. So helpful in a crisis. Very simple to submit claim, and staff very helpful. They responded quickly to any requests, with complete, accurate, and simple explanations. I would highly recommend that anyone traveling for business or pleasure use them. I can't wait to book my next travel and use them again. They are a fantastic company with a fantastic service. Please use them again and again. Everyone can benefit from this company.

Although difficult to determine how to file an online claim, once it was figured out the whole process was pretty easy. The claim check was received in a very short amount of time exactly for the amount of the claim.

I've never had such an efficient experience with a company, especially an insurance one! It was simple to file a claim on their website and upload the documents. After 2 weeks, I heard everything was approved and received my check in less than 2 weeks! Wonderful service and already bought another insurance for my next trip!

We purchased trip insurance for a group-led tour of Glacier-Waterton Parks that the operator cancelled due to the forest fires in Glacier; three days before the trip was to begin. We contacted Allianz, the rep told us what to submit and we started a claim online ($12,000 trip cost) and uploaded all required documents and it takes 10 business days for review. It is now 20 business days since we filed the claim. There have been over a dozen conversations with their representatives and each one made false promises about the claim being settled and we will "get an email" that never comes.

My only problem with your claims process is that if you have more than one claim for the same trip, your website only lets you enter one. My first claim was paid in a timely manner (extra hotel) but verifying the extra airfare for a medical emergency was very complex.

I was stranded on the other side of US with 2 kids. All fights cancelled due to weather. I ended up going to a completely different airport just to get out the next day. This company has then says "This doesn't qualify as a delayed trip." Wtf. I would never do business with company again. They make you feel like you are covered, but in reality they are feeding you a line of BS.

I typically never buy insurance but this time I figured I would just in case. I bought concert tickets and the next day found out one of my family members back home was recently booked in for surgery. I called the next day after I bought the tickets to cancel and get my refund since I bought the insurance in case something like this happens.

For many years I've been using travel / medical insurance administered by Allianz every time I take a trip. I Submitted my a travel / medical claim at the beginning of April 2018. As of September 4th, (4 months later), the travel portion of the claim has still not been processed. Called Allianz service desk every 2 weeks for the last couple of months, probably 12 calls, and each time was assured that the claim would be processed within 5 to 10 business days, and that I would get a call back from the service desk supervisor in the same time frame. I never did get a call back and the claim has still not been processed. Unable to contact the Toronto office, message is always "all our operators are busy - please call back later".

I'll never buy travel insurance again and nothing from Allianz. I purchased trip insurance from them. Lost my job, cancelled the trip, and then the run around started. I've supplied all the documentation that they require and every single time they come back and ask for something different. Each time they ask you for more documents, they add another 10 business days to the possible settlement date. The policy with Allianz is delay, delay, deny. They make their money by investing your money so the more time they keep your money, the more they make. They are incredible thieves and not to be trusted at all.

I bought Allianz Travel Insurance while booking tickets from Chicago to NYC, from Delta airlines website. The flight, however, got canceled due to a flash flood warning. I, therefore, contacted the Allianz customer care for a claim. I was very clearly directed about my next steps by a friendly representative. Delta Airlines rebooked my flight to a flight that departs next day. All my expenses related to living, transportation and food that I had to bear for spending one more day in Chicago, were refunded by Allianz within a week of my flight.

I thought your service was easy to understand and fast enough as far payment. I did not have any problems at submitting paperwork. I would definitely keep getting insurance for my air flight travel and concert going through you guys.

I purchased tickets through Ticketmaster and it gave me the option to purchase ticket insurance. I went ahead and made the additional purchase because the concert was going to be in Nashville (6 hours from me) and a couple of months in the future. A week before we were to leave, my father got sick and had to be admitted to the hospital. I wasn't going to be able to attend because this was going to be a family trip and he couldn't travel and he was close to dying so we needed to be close at hand until his health was better. I was concerned about losing almost $150 on tickets but couldn't see a way to make the concert. I went online and tried to file a claim with Allianz, but received an error message when I tried to complete the application. I then tried on my home computer and it also didn't work.

I am so disappointed. Purchased flight insurance from Allianz through JetBlue. Immediate family member passed away, had to change flight. Sent all the documentation I was asked for. Still no repayment, +30 days. What is the point of insurance? Not only are we grieving our loved one but are now fighting to get insurance to pay for LITERALLY what we insured for. How can they get away with this? Customer service keeps apologizing and said they will "move the claim to the front of the queue for review". Absolute baloney.

My VISA card carried their travel insurance. When Green Motion screwed me over in Iceland (demanding cdn $3600+ for a minor paint chip) I was assured VISA insurance would settle it. I have dealt with Allianz (who cover VISA) for 2 months now and they demand a piece of paper that Green Motion won't issue. Corporate criminals: Allianz, VISA, Green Motion Car rental. Needless to say that all documentation was provided: rental agreement, (ridiculous) cost estimate by a body shop, final bill from Green Motion. Allianz wants a CLOSED Rental Agreement. Does their work go back to German ** times?

We filed a claim for stolen luggage the first week in June 2018. We are still waiting. Our rental car was broken into and luggage stolen while in Europe. I check every few days and am told to be patient. We filed the police report and list of items day we got back. Every time I call I feel as I am getting the runaround. We were even questioned on if the incident really occurred. We have picture documentation of the broken car window and an official police report filled in Italian. What could possibly be the issue? We were violated when our stuff was stolen and now by this company. We just want what we paid for and some closure to this situation. Feeling like I may never get it. The rental car company had a new car for us in an hour, I know it can be done better than this.

Will never use again - do NOT TRUST - could not use the online portal despite weeks of attempts. My fear is - what if this was a real emergency (not a medical claim)? What if I needed to be taken to a hospital and have the insurance operate straight away? I do not trust them. My experience in more detail: I paid for the policy through Teachers Health. I then got my certificate of insurance from Allianz Global. After some emergency dental treatment in Thailand, tried the ALLIANZ online claim portal. It didn't work on any of my devices, Thought it might be my iPad, so I tried my laptop (still no luck). Registered my policy and let me proceed through stages: 1: Your details 2: Trip Details 3: WOULD NOT ALLOW ME TO SELECT IN THE DROPDOWN MENU.

6 July 18: Forms submitted. 10 July 18: Claim acknowledged. ? August 18: I called to inquire what was happening - advised that payment would be made on the 17th. Nothing received to date. At the least I would expect a notification that the claim had been accepted or otherwise and that payment would be delayed or had been despatched. Perhaps you could inquire about what's happened?

Great service, quick compensation for airline fees for cancellation and changing flights for a vacation due to a car accident on my way to the airport. I had good documentation and sent it in as directed. It wasn't easy to call in for a question. So I just did everything online.

I was very pleased with your travel insurance. We took Amtrak to and from Glacier National Park. On the return trip we were delayed over 12 hours and missed our return train to Waterloo, IN. I purchased 2 tickets to Battle Creek, MI from Chicago and Allianz reimbursed me for the tickets. Was very surprised and pleased with your service.

While in Mexico I had to go to the emergency room for dehydration. Upon my return I filed a claim using the automated system. The process was easy to navigate and within 10 days after completing the claim my bank account was credited for the full claim amount. Glad I had the insurance.

Prompt review and payment of my claim. Excellent service from a customer service rep when I needed to talk with a "real" person. Online filing was fairly easy and convenient (thank you!), BUT a tiny bit confusing since I was dealing with a travel delay for one portion of my travel and trip interruption due to illness and medical expense for a different segment. But most of the expenses claimed were clumped together from my tour packager. I'm glad Allianz figured it out.

I had a bag of new clothing stolen from my home and I made a claim on my Visa insurance because it was less than 90 days. Allianz has asked me to jump through unreasonable hoops to make this claim. First insisting I get a sworn affidavit saying that I do not have homeowners or rental insurance (cost: $35) and then insisting that I get paper copy of the police report sent to them (two trips to the police station and a cost of $55). Quite unreasonable for a $350 claim. This company is getting more and more corrupt, creating many barriers so that consumers aren’t actually protected by their supposed policy.

I bought the airline ticket and the insurance for my sister. Her name was on the ticket. When I filed the claim I requested that the check be made payable to me. However, it was made payable to sister. I mailed the check to her so she could cash it and then send me a check from her account. I would have preferred payment directly to me. But it's okay I guess.

The process of submitting my claim was seamless. Thank you for your quick response your team was great to work with. I will always recommend that others use your services. Thank you again for going the extra mile for us. You're the best.

This is my first time to use Allianz Travel Insurance. Their representatives are very friendly, when I ask about my claim's information. The procedure is simple and receives compensation within ten days, this is worthy of praise. I will continue to use Allianz service.

A super typhoon was in our path while on a cruise and caused us to miss our flight and our hotel reservation. We didn't receive any help from our travel agent, but was told by Allianz to fill out the paperwork when we got home. It was easy to fill out the forms and we were reimbursed quickly. Thank you Allianz!

We purchased travel insurance for a recent trip to Scotland. The airlines cancelled our outgoing flight, delaying our arrival by more than 24 hours, thus missing our first night's stay at the hotel. The entire trip was pre-paid. When I filed a claim with all the documentation, Allianz said they don't cover pre-paid items. There is nothing in the booklet that stated this. The Customer Service rep was double talking me. And tried to twist the words of what the coverage was...again, there is nothing that states pre-paid items are not covered. Why would I have purchased trip insurance on a pre-paid trip? Nothing stated they did not cover such items. I will never purchase from this group again. Frustrating and I feel that we were hoodwinked.

In early May, we booked a trip on American Airlines to Arizona to meet family and friends from Chicago for a week in Sedona at the end of July. From there we were going to Chicago with them and flying back to Florida in August. The trip was booked as 3 separate one-way flights, fortunately all insured with Allianz. In late May, my husband went to the emergency room with what has turned out to be the start of a summer filled with doctor and hospital visits while they diagnose his ongoing kidney problems and decide what needs to be done. As a result, his doctor told us he should not travel and we canceled all 3 flights. I filed claims online, scanned and submitted the e-tickets online, called Allianz to find out what additional documentation would be needed, and got a letter from the doctor, which I also scanned and submitted online.

Thank you for your quick settlement of my claim. Your website was easy to work with and uploading the required documentation was very simple. The website was very good at telling me what to send so that there were no delays.

Yes would recommend to a friend. The insured was ill and unable to complete the travel plans on the dates of travel. It was very easy to complete the forms. The company was quick and efficient with their response of a check.

I've tried multiple times to submit a claim for this policy, both immediately after the event and today. I also sent an email concerning the error message I receive each time I attempt to submit: "An unexpected error occurred." What do I need to do?

I needed a doctor while traveling abroad. When I returned to the states, I filled out the required forms for the claim, attached the receipts. Filing was fast and easy. And I received payment within 2 weeks. I am very pleased and will purchase again when I travel.

I thought the process to handle a refund was easy and quick. Thank you for your help when I called and they explained exactly what they needed to provide a refund for a cancelled trip that we were unable to take.

Thank you for processing my claim so quickly! I bought the policy because I thought that I would have to extend the length of my visit to care for my mother who was having surgery. I never imagined that I would get injured the day before I was scheduled to leave and be unable to travel. You made a bad situation easier to handle!!

The processing of this request was on the slow side. And on a previous land more complex request they at first denied some items without telling me which items they denied or why and which they approved or how much for each item. They should provide details and interim feedback.

My claim was processed faster than I ever expected. Everything was perfect and the payment came within a week of filing the papers. The process was very easy. I only have good things to say about this insurance. I will definitely take this trip cancellation insurance again.

As of mid August still no resolution. They do not assign one agent to one case as I have been referred to at least a dozen agents in at least 2 offices and given the runaround even though they committed to pay back in February.

Really really appreciated the easy process of filing a claim. Was stressed about money upon arrival back into the states, knowing that there were unaccounted for expenses. Thank you for the piece of mind and for sending the check in such a timely manner.

I bought the insurance for a trip I had planned to London and Dublin. Everything went fine in Europe, but when I returned to the USA, the Philadelphia airport shut down for weather leaving me unable to complete the last leg of my trip back to my home in Nashville. Because the airport was completely shut down, there were very few hotel rooms available. The only room I could find was $400. The airline was not responsible since weather was the cause. Because I had been traveling for 21 hours and didn't want to spend the night in the airport I booked the hotel. After finally arriving home the next evening I looked at my policy and saw that it covered the expense of the hotel. I made a claim online on Monday and had my reimbursement by Saturday. It was so easy! Just make sure you keep your receipts.

I was stranded in London due to a hotel canceling on me within 24 hours of my arrival and in the middle of high season. I had to pay much more than my original booking in order to stay in the same area I was supposed to be in. When I returned to the USA, I filed a claim with Allianz. They paid me the difference within 10 days of me filling out the information. I used Allianz again on a trip to Bermuda and I'll use them for my next trip as well.

I submitted a claim resulting from expenses incurred due to travel delays when traveling home from our Alaskan vacation. Allianz managed my claim quickly (less than 10 days!) and met my request for compensation related to my travel delay. I highly recommend this coverage to protect your vacation plans!

I became ill before I was supposed to travel and Allianz followed through with helping me get reimbursed for my plane ticket. Allianz had a very easy to follow website and very clear communication during my experience working with them. Thank you.

We have been purchasing travel insurance for over 20 years now and this is the first time I have had to use any travel insurance to file a claim and found it to be a quick and easy claim process... Fast determination... Will definitely use Allianz again...

I was very pleased with the handling of the claim I filed following our trip to Florida. Our flight was delayed by 9 hrs because of inclement weather that caused us to miss our connecting flight. I received the reimbursement check in a timely manner.

I purchased insurance for this trip as I am traveling with a 73-year-old and thought she may get injured before our trip to Glacier National. Well, joke is on me. I fractured my pelvis riding my bike. The Allianz paperwork was fairly easy and I received a reimbursement right away. I did not purchase insurance on my other two trips and I was charged $100 per flight to get a credit that I probably won't use as I won't be able to travel before it expires. I am trying to go through my visa card to see if I am protected that way. The paperwork was more difficult. My sister purchased her flight with her Southwest card and is out of luck for any reimbursement on West Jet and Delta (purchased through West Jet). Thank you Allianz. From now on, I will always purchased insurance.

Online claim submission process was easy but would have liked for it to be processed quicker than it was. No follow up was needed so overall very pleased with the process. A good investment when elderly or infirmed need to travel.

Was unable to travel due to my wife's injury. I had purchased insurance when I booked a hotel stay. I'm glad I did. The claim process was very simple and straightforward. And they honored my claim within a few days!

It took about 45 minutes to scan 8 documents and put them in the correct sections. I would have been much easier to scan them all in only 1 document. Also, it would have been nice to get an email when the claim was approved as opposed to looking it up on the claim website.

This is the first time I have purchased travel insurance. It was easy to file the claim for reimbursement of a $200 change fee and processed quickly by Allianz. Our plans were changed due to concerns over a tropical depression. A must do for international travel.

I have bought many times travel insurance policies from different insurance companies. Allianz Global insurance company is the best one. Highly recommended! The reasons are: 1. buy their policy is easy: just fill the form online; 2. claim is also very easy: just fill the form online and submit your support document online; 3. claim processing is fast and no hassle: I filled a baggage delay claim. After 10 business days, I got my refund. In the future, I will definitely purchase the travel insurance from Allianz again. 5 STARS!

After a significant flight delay of 20 hours, we needed to get a hotel room. Allianz was easy to work with and quickly (within less than a week) refunded the cost of our hotel and meal for the night we were delayed. It was the easiest experience I've ever had working with any kind of insurance company. Bravo!

After our return from a trip to Europe we filed a claim for the cost of 2 doctor visits and the prescribed medication and Allianz Global Assistance reimbursed us in full within 3 weeks. Very nice and thank you.

I had an extremely easy and great result using this insurance. When I got hung up on the website I called customer service and the gentleman was extremely helpful and courteous. The process was relatively simple and I would highly recommend this insurance for travel situations.

We are very pleased with your rapid response to our claim. Everything was handled in the most professional manner and the filing process was simple and efficient. We will definitely use your service in the future when we travel locally or internationally. We will recommend you to all our friends and family members who will be traveling soon. Thank you very much.

Allianz and Jet Blue stood by their coverage. It was easy to apply and we received a check in less than 3 weeks from the time we put in the claim. I have been using Allianz for years and have never had to put in a claim before but their handling of this claim will keep me as a customer.

I was hospitalized following a fractured back and was admitted to the hospital on July 5th. I was diagnosed with bone cancer and started chemotherapy on the 20th, therefore could not travel on the 17th - 20th. I sent documentation of my hospital admission... the actual billing info. The claim was held up because I needed a Note from a doctor. Since I had a fractured back and was getting chemo I did not want to have to do that, because I cannot drive and was so sick. When I called the first gentleman was nice but insisted that I had to have a doctors note. The oncologist knew nothing about my trip anyway.

I am very grateful for Allianz Global Assistance. I purchase insurance every time that I travel. For the first time I had to utilize it and getting a full refund was quick and painless for me. Thank you very much!

My claim for reimbursement of my airline ticket price because of an unexpected summons to jury duty was handled promptly and efficiently. Filing was relatively simple with an online ability to upload the necessary documentation. All in all, a good experience.

CS over the phone was helpful as were emails to keep current on the claim status. Refund was complete and as expected, minus the cost of the policy. It was appreciated. Hated to have to cancel, but poor health was the cause. Thank you for honoring your policy.

Quick response and process was efficient. Online response and direct deposit were also efficient and helpful. The client page was easy to access online and was kept up to date. Changes were made quickly. The upload process for documents was easy once all the documents were gathered. Gathering documents was the most time-consuming part of the process.

I was very pleased with how the claims process was handled. Thank you very much. I will definitely buy trip insurance again. My only complaint is that when I bought the insurance originally on the American Airlines site I had to change my flight and it was difficult to get my money back from you. I wanted to rebook and rebuy the insurance which I did but the emails, the calls and then the waiting to get the original purchase money back was a real hassle and took a LOT of time.

I have not gotten one phone call, one email about the status of my claim. I’ve submitted it with all the documentation they needed well over two weeks ago? I believe all the information is accurate and substantial and have had no response from anyone about anything.

I purchase an Allianz policy every time I purchase airline tickets. I fly about 4-6 times a year, and I have had to file a claim on two different occasions in the past few years. Both times, service was excellent, and my claim was processed in a timely manner. Thank you for the great service!

Thank you so much. I was planning a trip to Charlotte NC area, and my 68 year old mother's apartment was infected with BUGS, YUCK! So, I filled out the proper documentation for a refund, and ALLIANZ, was quick to review and respond to my problem!

I was impressed with the easy and efficiency of filing a claim. The customer service agent was friendly and very helpful in answering my questions. My claim was paid out in a short amount of time and quickly. I will definitely use this again with future travel plans.

The claim submittal was painless, although a little unclear that you wanted the flight cancellation proof and the receipt in the same pdf file. Yet I was able to go easily into the claim and submit the receipts without any issues. Fast response with the claim approval and the money was deposited in my account promptly. Wonderful experience working with you.

It was very good. It was a good experience we filed a claim and from beginning to end went smooth and quick. Would definitely would use them again and you recommend to my family and friends. It was a great experience.

Have been treated for BP problems at home. We Live in Florida and we were out west at 6,000 to a little over 7,000 feet. I had talked with my doctor in Florida one afternoon to see if it would be alright to take an extra BP pill. A night or 2 later I had a very restless night with BP getting up into the 200 area. Decided to check it out. Bill was paid in a timely fashion by Allianz.

We (my husband and I) had to cancel our reservation because he was ill. He ended up in the hospital on July 20, 2018. Allianz were very helpful in advising me what to do. Everything went well and we received a full amount for the two airline tickets. We would deal with Allianz again. We would definitely recommend them to our friends.

For your great service and quick reply in my refund situation. With a medical reason it was potentially a frustrating time but your policy helped me. Thank you for the professionalism and understanding.

Had a great experience with Allianz, before during and after the unfortunate event. I had to call to get a copy of the policy and the customer service agent was prompt and courteous. When we got stranded, the concierge was ably assisting us at 2-3AM, and when I sent in the claim, the online form was very easy. The check was received very quickly as well.

I will definitely use Allianz again because my claim was handled quickly. The instructions I received were easy to follow and clearly presented. The check arrived very quickly. So because everything went so smoothly and so quickly, I will be a return customer.

I made plans to visit my grandchildren in Virginia in May/June by purchasing my flight in February and also included Travel Insurance. Two days before my flight my granddaughter was injured. She required surgery and extended care at home which her parents did not have enough days off to be able to do so I extended by visit by 2 weeks to provide care for my granddaughter. The flight change fee was $200 which is a lot for me since I am retired on a fixed income. Both Delta and Allianz were gracious and helpful in getting me a reimbursement for that cost. I provided the required documentation and within less than a month I received the check. Thank you so much for helping make a difficult time not quite as bad as it could have been!

I have used this company many times while traveling. This is the first I've had to make a claim. Although the initial process, paperwork etc was a bit daunting and cumbersome they were really good about getting back to me and paying the claim once I got all I needed in order. They were fair and fast.

We purchased airline tickets for a trip. Due to medical reasons, the trip had to be canceled. We filled out the information Allianz needed online and uploaded necessary documents that verified the medical reason. This was a simple process. We received our refund for the tickets in less than two weeks which was very good service. Would use Allianz again for travel insurance.

Booked a flight, banged up my shoulder, need surgery, called Allianz and BOOM they covered the flight. Filing process pretty easy and didn't take much time. The price for the insurance was pretty fair so no regrets. Staff was pleasant and the check came quickly. They rock!

In these days of overcrowded skies, travel insurance is a must. My husband and myself missed our connecting flight home due to airline delays. The airline rebooked us for another flight the following day and seemed amused by our request for food and lodging for the night. “Not their responsibility” was the party line. We ended up trying to find our way to a halfway decent hotel in a city unknown to us. We did succeed, though at a cost that practically exceeded the cost of our airline tickets. Happily, we were reimbursed for all our out-of-pocket costs and in a very timely manner. I would never travel without insurance now!

I got my insurance money in a record time from submitting my claim. I got very good help while submitting my claim. The online services through the website are very clear and helpful. I will recommend Alianz to all my friends and business colleagues.

My flight from Jacksonville was delayed more than 8 hours because United did not have a crew. This caused our connections to be missed and delayed our flight to Australia for 24 hours. While United covered most expenses, we rebooked flights within Australia to make up for the delay. Total expenses were just over $800 but Allianz paid under flight delay and limited us to a $400 payment, $200 each for one day. The full circumstances were explained in the claim and if we should have filed under missed connections they should have told us.

Our flight was delayed due to weather and mechanical problems when our plane was hit by lightning. It caused us to miss our flight with another airline. When we rescheduled there was a price increase. Allianz paid our claim. We are very pleased and with buy insurance with them again for future trips.

First time having to submit a claim. Had an emergency meeting for work where I needed to cut my vacation short. Airline wouldn’t reimburse me or change the return flight home so I had to book a separate return flight. Submitted a claim to Allianz and a check for the non-used flight was sent in the mail. Quick and easy! Will purchase again for such emergencies.

Allianz Global Assistance made the process of submitting a claim very easy. Their website is user-friendly. My claim was settled and I received reimbursement for delayed travel sooner than expected. I will use every time I travel from now on.

I had to cancel my airline ticket to Chicago because I broke my ankle and was in a boot and on crutches, unable to fly and enjoy my trip to visit my brother and go to the lake. I faxed the information to Allianz and the communication was prompt. The refund was received very quickly. Thank you very much.

I was delighted to receive the check for my canceled air ticket. And it came in 10 days as they said it would. Great service. And I will use them again and as a Travel Agent I will recommend them to clients.

Allianz was easy to work with and the documents required to fill out a claim were all online and the process was quick. I was amazed at how quickly I was reimbursed for my travel delay expenses. I will not hesitate to always use your company for my future travel experiences. Thank-you so much!

My bag was delayed, and I had to purchase clothing and other incidental items. I called to open a claim while still at the destination. I submitted my receipts through email immediately. I called and emailed for follow up plenty of times, but in the end, it took more than 6 months for me to receive the money back from my claim. I did not receive a response through email or call, and only received a letter 6 months later.

Avoid this scam outfit of an insurance company. They avoid paying out at any costs by deluging you with paperwork and repeated requested for months with the same requests. After providing the requested documents several times, they then claim they only cover lost or delayed luggage and not stolen items, even though Mastercard claims they do. Mastercard should be ashamed to be associated with this scam of an insurance company. Do NOT trust Mastercard to provide you with the correct information as well. For your peace of mind AVOID these guys and find another insurance company that covers what you need and is reputable.

This was a sigh of relief when we found out my daughter could not be relieved from work to go to my son's international competition with us. Thank God we decided to get the insurance! It was well worth it.

I am in the process if appealing a denied claim. Not honoring my claim was very discriminatory. My husband is firefighter and a veteran of the United States army, he suffers from PTSD and bipolar disorder. He had no way of knowing that he would be hospitalized during our travel dates. We saved our hard earned money to take a trip and now we cannot go because of your discriminatory practices. I feel as if your company has stolen from me and also made a mockery of my husband's illness. I DID NOT cancel the trip simply because my husband has/had a mental illness. The claim was filed due to him being HOSPITALIZED. A person cannot travel if they are hospitalized and not released for travel. After reading the reviews of other people, it seems like this company is having consumers purchase policies that will do us no good if we ever attempted to use them. It only looks good on paper and if no emergency occurs. Very disappointed!

Attn: Customer Relations Department, Allanz CEO's, etc. Re: Additional Feedback for Allianz. I purchased this travel insurance to cover emergency situations and potential changes in travel. I was coming home from my husband's surgery before I purchased my plane ticket. I was exhausted and overlooked the date on the ticket, quickly realizing my error. I felt relief that I'd bought travel insurance through Allianz, because there was no way I could fly less than a week after my husband's surgery. He would be bedridden for 2 weeks! I quickly reassured myself that there would be no problem, because the travel insurance covers situations like this --- especially individuals in medically complex situations.