Allianz Global Assistance Reviews

Allianz promptly handled my claim after I had submitted the documents they requested. I was very please with their prompt service. I would recommend their product to anyone doing on a flight in the far future. They are very professional.

Unfortunately we had to cancel our trip due to cancel our trip due to my husbands emergency surgery. We had a very good experience with Allianz Global Assistance. The customer service was awesome and after sending in all the required paperwork it did not take long to have our claim met. Thank you Allianz for your efficiency and professionalism.

They refunded our airfare ticket price as requested, due to very serious illness of one of the passengers. The documents required were not overly burdensome. Payment was made within a reasonable time--about 10 days. The service was very good and they did not "stall" on rendering the decision.

We had 2 bags that were lost at the airport, but they were returned to us 2 days later. It did cause us to buy an item while we waited for our luggage to be returned. When we returned from our vacation from out of the country, I contacted Allianz insurance via email. They sent me info to complete, I downloaded the documents they needed, and within 24 hours, money was deposited straight into our bank account. What amazing service. Thank you.

Your representative I talked with was very helpful, she set up my claim number and gave me clear instructions as to what was needed to process the claim. Your Email follow ups showing the status of the claim process as well as the ease is uploading documents were all useful. Thanks for your excellent service!

I submitted a claim for medical reimbursement for an incident that occurred in a foreign country. The online filing was convenient and very clear as to what documentation was needed for the claim. I was impressed with the expedience in processing the claim. I have used Allianz for travel insurance for a few years and highly recommend them.

Everyone that I talked to was helpful in getting our claim submitted. We could not have been happier. Thank you for making sure that we were quickly reimbursed for trip cost when our flight was cancelled. We will definitely recommend you and use your service again.

I provided a note from the doctor on my wife's condition and within a week or so you sent us a check. No requests for more information, no issues, no problems. I've never received such good and prompt service from an insurance company. You were great!

We are very pleased with Allianz travel insurance and their customer service. Although previously having never submitted any travel related claim, we routinely have purchased insurance for emergency health expenses that might occur, particularly for foreign travel. Two months after returning we filed a claim for a travel delay while on a long personal trip to Portugal and Spain. We had received a text message from American Airlines at 2 am stating that our return trip that morning was canceled and we had been automatically rebooked for two days later. There was no explanation and no other cancelations were reported by AA during that period. We were left to fend for ourselves. The airlines was not helpful in assisting us to rebook an earlier return with other carriers and later refused our reimbursement request for minimal lodging and food due to their delay.

Background: I'm 60, retired USAF. My son asked me to run with him in the Air Force Marathon in September 2019. I registered, and bought airline tickets with travel insurance from Allianz - standard practice for me. I began training. A month later, I developed a severe case of Plantar Fasciitis. I immediately sought medical help. I rested and I stretched. When I healed, I began training and the pain returned. I went back to the doctor and he told me that I could not run the marathon, I need extensive rest for the injury to heal completely.

Allianz is simply capable in delivering a smooth and fast respond along with excellent customer service. If I didn’t buy a trip insurance from Allianz, I would have lost $338.80 when on my trip from Atlanta to Vegas. Best experience in saving travel ticket expense with Allianz.

It was great to have this insurance, they respond on time, it was easy to get the reimbursement for the travel delay via a claim. I will recommend you and I will go with them again in the future. The agents on the phone are very knowledgeable and they are great resolving my doubts.

I am strongly recommending Allianz Global Travel. The coverage pricing is fair and the customer service response is excellent. The claims are made very accessible with the mobile app and the checklist is comprehensive to make sure we have the necessary documents on hand.

I purchased travel insurance from Allianz for an airline fare trip in Mississippi for a meeting in early August 2019. I had a medical and spent 3 days in a Washington DC area Hospital... As result of the medical condition, I am not able to travel to the meeting. I had to cancel my trip. I am not able to travel to the meeting. I am pleased with the service provided by Allianz.

Absolutely amazing! I had to cancel a flight because of illness and within 7 days of sending my Claim to Allianz I received a refund of the airfare! I am so thankful that I purchased the insurance and grateful for Allianz's prompt handling of my claim.

Sadly we have had several delays while traveling. Some were due to weather and some were due to carrier issues. I gathered all relevant documents and quickly submitted my claim online and received prompt reimbursement. We have not had to claim medical, evacuation or interruption expenses, but the insurance has been great for travel delays. Great value for the annual policy.

The CSR that explained the claims process was professional yet personable. She made things quite clear to me on how to proceed with filing the claim and when to expect a response. The claim has not yet been settled. I am anxious to learn what Allianz Global decides to do on this claim.

I am still waiting for my claim to be resolved. Train was late +2 hours and I sent proof of it, so far no answer. Hopefully get resolved if no will not purchase insurance from Allianz anymore. Shouldn't be offer while booking train tickets.

I was worried when purchasing flight insurance that if for some reason I needed to cancel I wouldn’t be able to. If you have a valid reason as to why you can’t go on a trip, they will refund you with no questions after you submit a well filled out claim.

Rented a van through Hotwire.com, took the insurance. The windshield cracked while we were driving the car. Avis charged us for the repair and we had to file a claim with Allianz. The process from start to finish was the easiest thing I've ever done. The customer service rep told me exactly what I had to submit. Everything was submitted online and it was so easy to upload everything. I submitted the claim on 7/26/19 and received the check yesterday, 8/7/19. Very happy with the whole process. The people I spoke to at customer service were great.

I had bought my August 7th, 2019 plane ticket last October and, honestly, had forgot that I purchased the insurance. I was trying to find out what AA would do for compensation when I discovered the Allianz email confirming my purchase. Since I had knee surgery on July 11th and wasn't recovering as quickly as I would have liked, the doctor grounded me from traveling and I had to cancel my planned trip. Still out about $400 total for the non-air portion but very happy I had insured my flight. The process was straightforward, just needed to obtain the appropriate documents from the doctor. In less than a week my claim was approved. The only hiccup in the process was that I received this satisfaction survey before knowing the claim was approved. I was not proactively notified by text or email. I went online to check the claim status and then found out it was approved. Yes, for a legitimate medical reason, Allianz came through with flying colors.

I was very skeptical that completing everything online would work without numerous phone calls also, but it did. My airfare was refunded with no further issues. I will probably always purchase insurance from now on, and recommend that others do too.

This was my first time buying this coverage. Fortunately I did! I had a car accident and was unable to take my trip. I filed a claim, sent the documents they needed and they approved my claim and deposited my refund! They did not drag their feet and completely my claim and refund quickly. I would 100% use them again!

Such a great company to have a contract with. Job well done! My wife's mom had a stroke and she was unable to travel with our family to visit our daughter and grandkids in Canada. When I returned home and made contact online, filed a claim and submitted the necessary documents my claim was quickly processed. Thank you. Gary

Although my request for reimbursement has not yet been approved and concluded, my dealings with Allianz have so far have been excellent.. My telephone conversation with Joe put me at ease: He was very helpful and patient assisting me in completing the paperwork.

Quick and effective service of my claim request. Family health complications resulted in one of us needing to be with a family member. Immediate response and online service was very very clear and concise. Payment to our bank account smooth. Excellent!

Will never fly again without this insurance. Both me and my son got sick with STREP just a day before a vacation. Had to cancel the whole trip. But at least we got our money back from our flights...thanks to Allianz!

I submitted a claim for a travel delay which ended up costing extra money due to our initially scheduled transfer from the airport to hotel not being able to accommodate our new arrival time. The process was quick and easy and I received reimbursement very quickly! I was pleasantly surprised that it all went so well! Thank you!

This was very disappointing. The insurance we bought was not honored. We sent over all the information that was required and have been very disappointed. I have requested a callback ** from a supervisor but have not heard back.

Could not believe how quick and professional the response from Allianz was on my claim. Will never take a trip without you as my insurer! I placed a claim on Monday and received payment by Friday of the same week. Terrific customer service response.

The online claim process works! Emails kept us informed of the status of the claim and it was approved the same day! We received the refund the next day. Glad we got insurance for life's little surprises! We recommend Allianz for your travel insurance needs.

Had to cancel original flight and book one earlier due to family illness. Allianz paid for my cancel fee. I will always obtain flight insurance with Allianz and recommended to others as one does not know what can happen when you travel.

So far I am very satisfied. My claim is still processing. For me, the most challenging aspect of this process was coordinating with my surgeon to sign the claim form which delayed how quickly I was able to submit my paperwork.

Was pleased as to the fast action when an unexpected emergency happened and was unable to travel. Fast, accurate and well done. Will use your service again when travel is permitted. Understanding staff and for the value of your services cutting an expensive travel was well worth the insurance.

My experience was fantastic. The individuals I spoke to were kind, helpful, and professional. The process for submitting a claim was easy and it was resolved in a timely manner. It's nice to have a insurance process to be easy with no hassles.

I had a medical claim aboard a ship in Baltic where the doctor ordered a lab test, prescribed and gave me antibiotics. I submitted the receipt to Alliance via email and they paid promptly. I wasn't able to follow the web submission exactly, but attaching the documentation to an email worked just as well and the claims staff were courteous and it worked beautifully. Thank you!

Received an e-mail 8/3 that you needed more information. I called on 8/5 and whomever I needed to talk to was not available and was to call me back. Today is 8/8 and I have not heard anything and called back for an update. They indicated someone tried to call me on 8/6 but I do not have any missed calls. They were to transfer me, but they hung up on me. Calling back now...

In July, I had two trips scheduled back to back. The first one was part personal and part business and the second trip, a week later, was business. Upon my return home from the first trip, I got sick on the plane with an acute respiratory infection. I was in bed for 3 days and had a severe cough. As a result, I was unable to make the second business trip. Fortunately, I had purchased trip insurance and filed a claim that next week. The response was extremely fast and the claim was paid within a week. I was very pleased with Allianz Global's speedy response. Because I have reached a certain age of maturity, I have been in the habit the last few years of always buying trip insurance. This experience has reinforced my past practice - I will continue to purchase trip insurance for all my trips going forward and will definitely use Allianz Global.

I spent a week dealing with severe pain in my hip. I knew I would not be able to walk, sit, or enjoy my upcoming trip. Filing for cancellation was easy to do online. Within a week I had my refund check for my airfare.

I was supposed to fly to Las Vegas on business. I opted to get the trip insurance because I thought it was cheap peace of mind. A couple days before my trip, my son got very sick. He was still not doing well the night before my departure, so I wasn’t comfortable leaving him. I canceled, and filed my claim, but in the back of my head I was worried that they might not reimburse me. I submitted his diagnosis paperwork from the doctor, and paragraph explaining that I needed to cancel my trip so I could care for my son. It was processed immediately, and I was reimbursed without question. Money well spent! I highly recommend trip insurance as you never know what life may throw at you.

On arrival in Ireland from London, it took Aer Lingus 2 days to find our luggage. We made a small claim on our travel insurance attaching a copy of the bill from the store. Allianz settled the claim within a day and the money was paid straight into our bank account within a week.

In an emergency over which I had absolutely no control, the people at Priceline (including an alleged supervisor) were being terrible and were just lying to me over and over (saying that no one in the entire place could override the system and refund my money.) I knew it was a lie; they know it was a lie; and reading this right now, YOU know it was a lie. I told them that I know they're lying and that THEY know they're lying... but they just kept on lying. I would definitely not recommend ever doing business with them. This was all literally within hours of making the hotel reservation. I filed the claim with Allianz, offering the exact same true explanation of the situation, and I got my refund in under a week!

Allianz was very easy to deal with (cancelled trip due to health issues). Claim form arrived when requested, and I had the documents needed to complete. I didn't need a letter from my doctor, only documentation of my illness. Check arrived quickly and without any issues. Would definitely recommend!

We have had the yearly travel insurance for several years. Each time we have had trip problems that qualify for payment, Allianz has paid promptly and without hassle. I highly recommend Allianz to everyone. We buy it for the medical coverage but end up using the other coverage included.

After calling, I learned that in order to request a refund of premium due to cancelled trip (due to safety concerns), I had to file a claim. Once I learned this, it was easy. But getting someone on the phone to get that info took an act of God. Crazy trying to get a human on the line. Feel that could improve!

Everything about the process was very easy. We purchased the insurance through the airline and then one of the people in our party became ill. The request was easy and the payout was timely - the system is pretty efficient!

I had troubles with damage in our luggage. This is something really frequent with airlines... We just bought two brand new luggage for traveling and both were damaged. Even there is a third one that we put in the trash and my mistake was not taken a picture! I thank Allianz for their partnership to travel. I always spend extra money taking them as our Insurance and I recommend them 100%! Thanks!

We filed a claim for a delay in travel due to weather with the airlines. It caused to miss 26 hours of our vacation with friends and families because we were "stuck" in Charlotte, NC and not Las Vegas. After filing a claim, we heard in a matter of a few days that our claim was approved and deposited directly in our checking account. Could not have been easier!! Fabulous customer service!!

We were unable to go away overnight and stay in a non-refundable hotel booked through Hotwire as a result of a sudden illness of a parent. After providing required documentation, Allianz quickly reimbursed us. The whole process was quick, easy, and convenient. It was the first time we ever had to utilize trip insurance, but it won’t be the last. Thank you Allianz!

I forgot about sending my claim for almost six weeks. Filing a claim with Allianz is so easy, especially if you attach your receipts when filing. I received a check in days. Painless!! Absolutely love how easy it is to file.

I filled out the form. I did not feel like giving you the receipt for the hotel charge as it was a lot - it was in Kona Hawaii. A very expensive place to stay. So I opted for the minimum $150. The site said if you didn’t put in a receipt you would get back $150. I only got $75. Why did I not get 150 back? I am totally confused by your site and how to file a claim. Please respond.

We had a flight delayed by two days from London to Tampa. It was easy to submit the claim and we received our refund promptly. I will suggest that all of our friends and family take our travel insurance with Allianz.

I bought this policy so that on the off-chance I wouldn't be able to make my flight I could recoup the cost of my tickets and I was able to do just that. I was expecting more of a battle but I was pleasantly surprised to find the process very straightforward, fair, and easy.

They understood and helped and advised me how to submit the claim for food and drink via a cafe inside the train and vending machines that do not have receipts and paid via cash. I emailed the Allianz and called the customer service at Allianz. I rather talk with Allianz customer representative and also I get the email notifications and claim status.

I was very disappointed with buying this insurance. It made my traveling a lot more complicated as opposed to helpful. I bought this insurance for the exact reason that I had to use it, which was the off chance my work schedule changed and I needed to get back up earlier. However, the process to get this done became chaos. My policy clearly stated that I would get reimbursed and was told the first time on the phone that would happen, however I was denied.

We had to cancel a parking reservation after 8 hours, due to flight cancellation. Mgt company cited no refund policy. However, we had paid nearly $300 for 23 days. Allianz covered the lost amount, and very promptly. Thank you!

We had Allianz Global Assistance trip insurance for a Viking Ocean Cruise this past May 2019. Unfortunately my wife got sick and we weren't able to go. We contacted Allianz and completed the online refund request. They were very efficient, we received a 100% refund incredibly quick. No games, issues understanding the process or instructions, and am completely satisfied with their product and service. Scheduling a replacement Viking trip now for 2020 and am definitely using Allianz Travel Insurance again!!

Please don't buy travel insurance from this company. They are quite friendly and all seems well on your initial call. You send the paperwork and then wait indefinitely. You call again and they ask for something else. You send it and wait forever. You call again and then they say you are out of the date range. Then you get frustrated and ask for a supervisor and they ask for your paperwork again. This was two years ago. A simple paramedic bill. Never paid.

Amazing! Booked flight for my mom's surgery. Surgery canceled/postponed due to change in her health status. I figured the money was 'gone' or at the very least the process to get a refund would be laborious. But the online claim process was user friendly, the email responses assured me that my documents were received and the reimbursement check arrived in the mail within a few days. I was pleasantly surprised at the whole experience! Very positive! Booked another flight for her newly rescheduled surgery and got insurance again. :) Thank you!

My senior, immigrant parents purchased Travel Medical Insurance in December 2018-January 2019 for a family trip to the Dominican Republic. Allianz took advantage of my immigrant, parents and conducted a phone interview regarding their medical history. Firstly, the operator should have know that given the level of English that the answers that the policy compliance was based on may have been compromised. After $400 in medical bills for bed bugs/severe insect bites and 7 months of dealing with Allianz/TD Travel Medical Insurance my parents policy has been declined. After finding every excuse not to pay, TD requested my mothers medical records from three years ago and found she had not declared arthritis in her knee. The only questions she was asked by the TD representative where what medications she was on, any major illness and any chronic disease. She has now been declined "for failure to disclose or misrepresentation".

We recently had our first bill for medical service to be submitted. The the response was very quick with absolutely no hassle. Thank you for the excellence in service. Once I submitted the charge it was paid. I have recommended you insurance to many other travelers.

I booked a trip to the Caymans months ago (air/hotel) and was just recently informed that my flight home was cancelled and there are no other flights out for over 24 hours. The airport is doing runway repairs and the airport is closing for approx 36 hours. This meant rebooking a flight and another night at the hotel/food. I submitted a claim for travel delay and it has been denied because the trip has not happened yet! I guess it would be covered if I showed up at the airport the day I was scheduled to leave and found out there was no flight? I have made numerous calls/emails to Allianz and get different info each time. Virtually impossible to speak directly to claims dept. One agent told me this would fall under trip cancellation which would cover my extra night accommodations. The policy clearly states "cessation of operations" as well as "travel carrier delay" as covered conditions. I am currently filing an appeal. BUYER BEWARE!!!!

My husband became ill while we were traveling in Europe. Unfortunately he felt so awful that he decided to return home a week early which incurred an airline change fee of nearly $500! Allianz reimbursed us for this travel interruption expense within days of submitting our claim and supporting documents. I will definitely use them again. Yes, their policies cost a bit more than other companies, but they actually keep their end of the deal! When I had to call them from overseas to ask what we should do, the rep I spoke to was kind and helpful. Definitely recommend.

I kept sending email to the claim department with all my receipts and explanation with it and I uploaded all the receipts too, but I still haven't heard back from anyone. They only got back to me one receipt each and I kept asking for response to other receipts and answer to my questions, but NOBODY get back to me!!! It's been over a month since I filed this claim. Please someone read my email and get back to me!!

We were traveling home from NYC on June 1. Our AA flight through DFW was severely delayed arriving due to thunderstorms over the airfield for a lengthy period of time. By the time we arrived in DFW, the time was approx midnight. There were allegedly two flights scheduled to our final destination, Tulsa, but those were cancelled shortly after we inquired at both gates. By this time is was after 1pm, and I used hotels.com to find a hotel about 10 miles from the airport where my family and I could spend the night. We returned to the airport at approx 10:30am the next morning, and were put on a flight to Tulsa at 12:45pm. Other than the unexpected added expense from the night before...everything was OK. I filed my claim for our food upon arrival at the airport, the cost of the hotel room, and two Uber-rides, and Allianz paid it all because I had this policy. Will definitely purchase this coverage again the future....truly paid off! Thank you!

Could not take travel as planned due to medical situation with aging [94] mother in-law. Received info as to needed documents for submitting claim through phone contact with Allianz rep who was very helpful. Then filed claim by mailing all needed documents. Follow up and settlement of claim through e-mail contact was handled very smoothly by Allianz. Could not have done a better job, thank you.

Delayed and Damaged Baggage. I made a claim regarding my Atlanta trip and Allianz responded to my claims and did not cause me any harm. I submitted all the documents required and they resolved the situation. I typically buy insurance for my trips and when my trip is interrupted Allianz is there to make amends.

Our trip was canceled due to weather conditions. We had a connecting flight to Europe. We had to quickly take an Amtrak train to New york. The coverage paid for our Amtrak tickets. The process was quick and very efficient.

Every year I buy out of country medical when I buy our flights through RBC but this year we didn’t, as my manager said we have company coverage through Alliance. I’ve never needed coverage but always bought to be protected in case something happened. This year, I got sick with the flu and turned to bronchial pneumonia. The resort medical sent me to the hospital in Mexico. I thought everything was covered. I contacted Alliance on the way and got a case number. Alliance authorized treatment and that night when I was released, I got the worst news you can imagine! Alliance refused to authorize payment until they got my medical records from my family doctor! At 8:00pm, how am I going to get that! My choices were to sit in the waiting room (armed guard at door) until morning when they could get my records OR pay over $2500 USD which was more than $3,000 CDN to get out. Then I’d get the money back once I got home.

During the February 2019 snow closure of SeaTac we happen to be in Hawaii flying home. Our flight was canceled and we spent all night in an open air airport. Allianz paid for our meal at the airport and the night at the hotel we had to spend in Sacramento. What a blessing this insurance was... I didn’t think of using it till I was reading an article in Smarter Travel 4 months later. They paid my claim promptly after submitting my receipts and a letter from Alaska Airlines. Great value for when the unexpected happens...

Hello Allianz, I had purchased travel insurance for my son and his flight was delayed. I called Allianz and asked what the process was to send in receipts for the delay. The Rep for Allianz answered all my questions (nice guy!) and told me how to send in the paperwork. I did as he said and within 10 days I had the refund. Quick service. Thank you! Laura

Excellent travel insurance. I had to use ER in Mexico. I was reimbursed within days of submitting my documents. It was a good feeling to know I had insurance. Price of insurance was fair. I travel with three granddaughters and like to know that they are covered, should the need arise.

My flights were delayed due to weather so never got to connecting flights as planned. Had to get extra airline tickets as well as a person to drive me to meet family where they were to be together to continue on with the rest of the trip.

Air ticket canceled. Very efficient. They told me what docs. I had to send, I did and that was all there was to it. A few weeks later I had a check for the amount I thought it would be. Thank you.

My wife and I felt you handled our claim in a very professional and personal manner. We appreciated your help in gathering the proper documents to move forward with our claim. When we travel again we will use your services and tell our friends about you. Thank you, Larry.

Allianz was wonderful when I had difficulty traveling last month. They were courteous and very helpful and was reimbursed for my hotel. I will recommend their service and will use them again the next time I travel. I submitted the information required, they approved it and within 10 days received a check.

Our flight was delayed by a day, and after submitting a claim with the hotel bill, we were promptly reimbursed the allotted $150/day per the schedule. The agent with whom we spoke was polite, courteous, respectful and expressed sympathy, and most importantly processed the claim promptly.

I, unfortunately, had to submit a claim for some travel delays. The website was really user-friendly and easy to use. I received a timely response about my claim and a check for the approved part in the mail. Part of the claim did get denied, but they explained why and I have no issue with it.

I frequently travel abroad and always buy Travel Insurance. This was the first time that I encountered difficulties with flight delays and cancellations, causing significant expenses. What a relief to find that Allianz Travel Insurance Covered our trip interruption and flight delay expenses without a hassle. I give this travel insurance company my highest recommendation!

So thankful that I purchased the insurance for our scheduled flight on July 15 with Alaska Airlines from LAX to Portland Oregon. My husband was diagnosed with a return of his lung cancer. He luckily survived the surgery scheduled for July 11th originally. Surgery got moved by surgeon to July 15. Extensive open thoracic cavity with chest wall tumor and wedge resection and 3 rib sections removed. Thank the Lord that Allianz assisted us is recovery of our funds for our canceled flight. The staff at Allianz was very helpful during a very stressful time in my life. The quick response on mailing us a check after receiving our paperwork was so wonderful. Thank you so much! Sheri

Returned airfare. They were great. My wife became seriously ill and with very little effort, I submitted the information and received a full refund. Well work the small charge. This would have cost me over $1500 and I was refunded the full amount. Thank you.

This company is very professional, fast and helpful. They answered all my questions and concerns, been very nice and helpful. They resolved my matter very fast. I truly recommend this company. I had an medical emergency and didn't know whats my steps into canceling a flight. I called them and they explained me step by step.

We usually don't buy trip insurance, but this was a big one, so we did, and sure enough, I had a back issue requiring surgery, which caused us to have to cancel the trip. Thankfully, all we did was submit the claim with the Doctor's information. It was an easy online submission, and there was absolutely no hassle paying the claim. I will certainly purchase insurance again on any large trip expense. Thank you!

I Purchased insurance from Allianz Global thru Hotwire when renting a car. They acknowledge that they received my order but due to a glitch in Allianz's computer system they did not process the order (I did receive two emails one from Hotwire confirming the purchase 2nd below). They (Allianz customer service) have admitted that many Hotwire customers were affected by the same glitch. After an accident and subsequently many hours on the phone I am now stuck stranded without a car.

I sadly had to cancel a trip for health reasons and was impressed by the speedy and successful resolution of my claim. The online process for submitting a claim was very straightforward. When I initially phoned to find out if my claim could be covered, the agent was very helpful and the information she provided proved accurate. I will certainly insure my next trip with Allianz.

I have purchased travel insurance from them on multiple times. Twice I've needed to file a claim, once due to an ice storm that prevented travel and another due to floods that prevented Amtrak from operating (24hr+ delay). The first claim was denied and the second claim currently a month old with no response other than a request for a review. So here's my review: waste of money. I do not have confidence in them and will never purchase their insurance again. In my opinion this company needs to be investigated.

Due to an unfortunate emergency surgery, our airline reservations had to be canceled at almost the last minute. Allianz was helpful in telling us what was needed to process our claim for reimbursement, which call could be done online making it very convenient. Our refund for the cost of our tickets was processed quickly and efficiently.

During my trip to Lima, Peru I got and urinary tract infection, had to go to a ER in Clinica Americana. They took good care of my problem and included laboratory test, medicine and doctor assistance. Every time I travel, I always buy an insurance, and this is the first time I used it. Thanks!

I was very happy with the service provided by your company. The claim process was simple and allowed you to upload supporting documents quickly. Also the review process was fast and I received my check within a week after approval. I will use your services for future trips. Thank You.

Due to an unexpected ankle fracture before my departure, I needed to cancel my trip to Nova Scotia. After submitting the physician's letter of explanation, I submitted a claim and received a full refund. I had expected a long, drawn-out process.

Just filed a luggage claim and Allianz was there for us with no hassle. I use this insurance often but this was my first claim and I highly recommend them. I already bought my policy for the next trip. Hopefully I never have to file another claim but if I do, I feel safe with Allianz.

Purchased airline ticket insurance, had to leave trip early and not use tickets. Filled out claim and got a refund right away, no issues. You never know when something is going to come up, really appreciated the ease of getting my refund.

I received the payment on an insurance claim as a result of delayed baggage on my vacation. I submitted the claim and supporting documents and within three weeks the money hit my account. I called customer service twice and both times I was able to get through quickly and get the answers I needed.

My companion was diagnosed with melanoma 6 weeks before departure making the trip impossible given the surgery required. Allianz processed my reimbursement quickly and efficiently. Thanks for the service you offer - was worth the investment.

Refund for airline tickets for medical reasons. Everyone was very helpful! Initial phone call and one follow up were all I needed. E-mails were specific and helpful. I was thrilled I could send by text all of my materials. Thank you so much. This is the second time in 14 years I have needed the insurance and am so glad I had it.

I was pleased with the ease of filing a claim and submitting the needed information online. The instructions were easily followed once I found them on the policy. The reply for acceptance came within the time frame stated. The check came in the mail within a few days of that e-mail notice. I am certainly glad I had purchased this insurance!

I used trip insurance for my travel to Asia recently. I had a flight delay and filed a claim for expenses. I just uploaded my receipts, no hassle whatsoever. A few weeks later I received a check in the mail to cover everything. I will definitely use their service again and will highly advise anyone I know to purchase it also. Very pleased and thank you!

I contacted Allianz as to how to make a claim two times recently because of unexpected emergency surgery. They were clear. I filled out the claim and soon thereafter received my check. I was very thankful for this service.

What a surprising easy experience getting assistance with my claim. Prompt and fast results. Thank you for making the process so pain-free! I wasn’t sure on purchasing the travel insurance but when traveling with a small child it is better to be safe than sorry, so glad I did!

You were extremely helpful in telling me the process for submitting a claim. I was not sure if my policy covered my situation but it did and I have already received my reimbursement check. The claim agent I spoke to was very helpful.

I've never had to claim from Allianz before. It was quick, easy and simple. Fantastic service. When I book another family vacation I will make sure we use Allianz. I received funds within 2 weeks direct deposited. I would highly recommend that anyone booking a vacation to use this service. You never know what might crop up. In my case my wife became ill.

Very satisfied. Thank you for reviewing my claim after a recent canceled/ delayed flight experience and for addressing efficiently. I appreciate the simple process and speedy reimbursement of the claim. Thank you again for your assistance. This reviewer would recommend the service to others. Thank you.

I filed a claim and was told multiple times that the reimbursement for my frequent flyer miles was already paid to me when it clearly was not. They deliberately lied in hopes I would accept their nonsense. I will NEVER use them again. How dare you instruct your employees to commit fraud and shame on you people for working for such a company.

I was glad to purchase Allianz travel insurance. They were very courteous and timely with my claims. Will do it every time I travel. I had different claims and each one was addressed as needed. Heard many great stories from others as well.

I lost my ID, I was not able to travel. I called them for my refund because I had insurance my ticket through them, they refuse to refund. I will never use them again and I will not advice anyone to use them. They rip me off.

I purchased the insurance for my mom during her stay in Canada. She had two emergency episodes during her stay, I paid over 2K for the 911. After filing the claim they declined it and refused to pay. Explaining you have to be in perfect health condition. Scum company, stay away from this fraud.

When I initially contacted Allianz by telephone I spoke with a customer service person by the name of Heather. I advised her of the accident my wife. She gave me information on how to file a claim and where to send in receipts. I told her that there were claims for hospital services and others for wound care that were in Chinese. She assured me that was not a problem and that Allianz had resources to translate the receipts. Well, Allianz closed the claim without mentioning or reimbursing us for the hospital or pharmacy expenses. I am very disappointed, especially since the dollar amounts for these expenses are very little. All of them probably do not exceed $75 US dollars. I feel I was misled by Allianz and their representative.

I was injured during my vacation. Allianz team responded to my inquiries quickly, they contacted me for follow up and issued my reimbursement quickly. Overall I had a good experience and I am glad I decided to use them. The price of the insurance product was not bad either.

This insurance is a waste of money. Don't bother! I threw my back out the day of my trip and could not travel. I submitted my doctor's note and still my claim was rejected. Why purchase trip cancellation insurance if the company will not honor the claim.

Cancelled YMT Tour due to a medical emergency. Thanks to ALLIANZ for handling our reimbursement in a timely manner. Everything was done to our satisfaction! We would highly recommend ALLIANZ to any of our friends and family. We would also use ALLIANZ in any of our future travel plans.

Everyone at Allianz very pleasant over the phone. The only difficulty was the time to receive the refund. I forwarded the information to Allianz in 6/5/2019. Didn't receive an O.K. until 6/23/2019. Too many calls to check on status of request.

I have reached out about a claim for my husband's broken luggage multiple times via email and on the website. The damage happened on June 6th and at this point, almost 2 months later, we are calling it a loss. This is very disappointing as we travel often and were planning on using Allianz moving forward for our travel insurance needs. That will no longer be the case.

Except for the mixup with the address your service was excellent. The letter sent to me indicating receipt of my claim had a confusing address PO. Would not accept it. Do not send form letters for claims sent in. Thank you.

Submitted a claim and the claim was processed and we received the amount of $812.00 Paid to my husband Marvin ** as he was listed as the purchaser of the insurance. Thank you so much for all your help. We always purchase your companies insurance and will do so in the future.

I was very happy with this travel insurance. This trip was a nightmare and we were able to fairly quickly get reimbursed and everything was done via direct deposit and online. Overall very satisfied with this company, especially for what I paid.

Prompt, responsive and great customer service. Very quick and attentive. Unfortunate that I had to file a claim but they made the claim process a breeze. They let me know exactly what I needed for them to review the claim and the claim was approved quickly. Great experience!

Sadly, we had to cancel a highly anticipated Viking River Cruise at the last minute due to a necessary brain surgery for my husband. I tried calling Allianz to do it, but waited so long I just decided to try and use the on-line process. It was not nearly as difficult as I thought it would be. There are a few bells and whistles you have to deal with, but hey, that is insurance. Once you have the necessary documentation from the travel agent and doctor, it was not that hard to upload the paperwork to Allianz. You are immediately notified that the documents have been received and I was told to wait 10 days for approval. From start to finish, it was about 25 days and I received a full refund for my trip. I would certainly recommend Allianz to anyone who feels like there is the slightest chance that an uncertain illness may pop up at the last minute.

I was quite satisfied in the help given me to file my claim. The timely and expeditiously settlement of the above claim was excellent. I always take out travel insurance, but was my first claim. I would recommend to family members and friends. Thank you kindly for your expert service.

We were extremely pleased with how easily & promptly our claim was handled when we had to cancel a flight to Europe due to medical reasons. This cancellation insurance premium was money well spent. We would not hesitate to recommend Allianz Global to anyone.

I had a good experience. It is a lot of work to scan and send in all the supporting documents. You have to have both computer knowledge and patience to file on-line. I know older folks that would have had to make copies and file through the USPS. Customer service was helpful on the phone. The check arrived in the estimated time frame. Better than most insurance experiences I have had through the years.

When filling a claim, it is "suggested" to use the web portal for filling. The web portal will not accept a non-US phone number, or a non-US post code. This makes it impossible to file a claim if you do not live in the US. When asking to send the payment to my bank account via direct deposit, this request was ignored and a check was sent. Unfortunately checks are not accepted by the banks in the Netherlands. The phone support was helpful and appreciated.

Allianz Global was extremely easy to work with when it came to making a claim on a cancelled trip to CO. Since I have had a few episodes of vertigo which comes for no apparent reason, I decided to purchase travel insurance. Sure enough a couple days before the trip I woke up with vertigo which is very debilitating. I went to the ear institute to receive a treatment for the vertigo. I asked the doctor to write a letter in case it didn't improve enough in the next couple days, since there was no way I could fly in this condition.

Only problem was an email that said our claim had been denied. Upset all weekend. When I called Monday they told me it was approved. Otherwise they were very professional. And my payment was prompt. We have used them for many of our overseas trips.

There was a delay in filing this claim in conjunction with a previous claim as I thought this part of the claim would be reimbursed by the carrier. Both parts of the claim were processed and fully reimbursed by Allianz in short order. I will never buy trip insurance from any other company.

My buying travel insurance at the last minute was the best thing I ever did last month. My sister had planned a sibling weekend with my brothers in Jackson, MS - and because I am the one that lives the furtherest away, I needed to book a flight. One of my brothers had had a heart attack in January and had surgery, but was still feeling poorly six months later. In fact, he was feeling so poorly, he had to tell us as the weekend got closer, that he just wasn't up for a visit at all. He was too ill. This left me with a $400.00 non-refundable airplane ticket.

My flight from Phoenix to Minneapolis was delayed; the flight from Minneapolis was canceled due to problems with the Delta Fleet. Allianz helped me to get a refund for the hotel in the Airport. It was straightforward and it made the delays less painful.

I’m at the crossroads of being the adult child of an elderly parent and grandmother to 9 kids. I’m also a big fan of travel. With Allianz I’ve been able to rest easy when I book an adventure because they are behind me. The experience of having to cancel a much awaited trip to Paris was eased by the refund of my airline cost. The people I have worked with on EVERY occasion have been professional and kind. I will go to Allianz every time I book a trip. They are my backup plan for my real life. Thank you.

I had to file a claim for the first time and initially it seemed very easy. I was told that I could open a claim and add to it later on and so I opened the claim with my known expenses. Allianz requested some additional information that I provided and then I received a $400 check towards a $3000 claim. No explanation as to what they approved or denied. Only after I call do they reopen the claim and send a larger check. But still no explanation as to what they paid against. I requested a summary of the claim but they tell me that’s internal information and they can’t send it to me. They also tell me the claim has been closed and if I want to add to the claim it now needs to go through appeals. No medical expenses had been filed since I’m still receiving those bills. I email appeals at the address provided and over a week later I haven’t received a response. The whole process has ended up being more difficult than I could’ve imagined.

nerve. The doctor said I would need brain surgery. I contacted Allianz and filed for a refund. Filing online was very simple and we got our refund within 6 weeks.

Alaska Airlines did not offer me any kind of stipend for lodging or eating after flight took off but failed to land at desired airport. I filled out report and submit receipts for a quick refund of lodging. Airport drama turned into a fiasco, but this little bit of reimbursement really helped me put it behind me.

I can only say positive things about my claim. My claim was processed when I submitted the paperwork and I received the payment within 2 weeks. When I called customer support with questions they were very helpful. I would recommend this insurance whenever you travel.

The site for Allianz to purchase insurance is easy to use. recently had a small claim which was paid promptly upon receipt of information. I have two additional claims I will be submitting as I had extensive travel and Allianz is my preferred travel insurer.

My wife and I were doing a transatlantic from Brooklyn to the United Kingdom aboard the Queen Mary 2 when we became ill, my wife with severe back pain and me with sinus infection, we both saw specialist aboard the ship and were treated. When we returned home I submitted our claim and within a matter of two weeks our claim was paid in full. We will never travel with trip insurance and we will never travel without Allianz.

We received a fair and generous settlement due to delayed baggage of 6 days on a River Cruise. We highly recommend purchasing travel insurance through Allianz. We will be using them again the next time we travel. Our reimbursements arrived in a timely fashion.

My claim for the cost of a non refundable flight that I needed to cancel was handled quickly. AIG, on the other hand, is demanding additional documentation and seems to be delaying or potentially refusing to pay for a flight cancellation due to the same diagnosis.

what was extra expenses for me that time.

Nobody around when you have an emergency. Unsure what to do, how to do it and how to reimburse customers. Concierge? Paid for, not received. Claims, lost documents uploaded but only seen by a few. Supervision. Not existing. Overall an F minus. And I am kind. You need a different line of business customer care and insurance isn’t working for you. Second experience this year and getting worse.

Initial phone contact was pleasant. First written reply was not acceptable. Second written reply was satisfactory. All is well at this time in this three passenger purchase of insurance for our flight on American Airlines and the resolution offered by Allianz. Thank you.

This is the first time I purchased insurance since I don’t travel much. When my suitcase was ripped down the entire side and bottom, I filed a claim. The rep was extremely helpful when I called. I thought I’d be given a hard time about it but a check arrived the next week. Needless to say, I am impressed and happy!! You are a reputable company & I will definitely give you a lot more business in the future. Thank you!

Claim process was great. Easy, on line, all good. Been waiting almost a month for the check to arrive. Have emailed twice, with NO response. Just want to know when the check will arrive. Was allegedly mailed, but still no communication when it will arrive.

I booked my flights I take my nephew to a court hearing and the court delayed the case due to a murder trial that was going on and rescheduled my nephews court date. This resulted in my having to change my flights to a later date at an additional cost. Under my travel insurance, Allianz reimbursed me the difference in the flights.

I was sick during an Alaska cruise for which I had Allianz Insurance and was very thankful that I did. The ship's infirmary does not accept Medicare insurance or probably other insurance. Medical expenses on a cruise are very expensive. I was able to submit my claim online and follow up on the website. Allianz confirmed receipt and communicated any questions promptly. The claim was settled very quickly.

We needed to cancel our trip for 3 people three days before the scheduled departure due to my husband's sudden illness. After providing the required documents and the Dr's letter, we were refunded in full, much to our happy surprise! The agents were always helpful and courteous, very easy to work with.

Alliance was impressive in the speed and great communications during the process of the claim. The telephone assistant was great in walking me through the computer forms and explaining precisely in layman’s terms what to do next after receiving claim number. Yes, I would highly recommend this company to others.

Emergency surgery 10 days before I was to fly to Europe necessitated the cancellation of my trip. When I was cleared to travel again, I re-booked my flight. However, the price had gone up and I filed a claim with Allianz for the price increase. The Allianz people were very good to deal with and my claim was handled quickly and for the full amount of the fare difference. Well done!

With one phone call I was connected to helpful representatives of your company. My refund was obtained quickly, and easily. I will use your company again in the future. It will put my mind at ease when booking flights far in advance.

We don’t typically purchase travel insurance but for our trip last month we decided to. It just so happened that we had to change our plans last minute. I called Allianz and explained what happened. They were very helpful and refunded our costs after about two weeks. I would absolutely recommend using them in the future.

I'm extremely happy with the service I've received from Allianz. You always think..."That will never happen to me. I'll never need trip insurance." until you need it. The claim submittal was easy and worry-free. Do yourself a favor add Allianz.

Thank you for the prompt and efficient resolution of my claim. After an evening of frenzied shopping on our arrival in England's Lake District, we were able to commence our hiking holiday with poles, pants, hats, shirts, shoes, and socks, to sleep in pajamas, to shave and wash, and to put on clean underwear in the morning.

Save your money, had to cancel a flight for work and my claim is denied... "Our claims examiner has reviewed the details of your claim and unfortunately, we are unable to approve it based on the documentation we received. You will receive a letter or email that will provide additional details about the reason we could not approve your claim. If you have additional documentation that may affect this decision, please let us know or give us a call at 1-800-334-7525".