Allianz Global Assistance Reviews

I'm surprised I received an email to rate my experience with my claim as I have yet to hear from anybody either by email or phone as to the status of my claim. I submitted over 2 weeks ago and have heard absolutely nothing so I am as of now 'very unhappy'. That could change if my claim is resolved here soon, but since there has been no contact attempted on your part I'm guessing nothing will change.

Thank you for the quick settlement of our claim. Your website was easy to navigate. And the instructions were well written. We will use your service again for any future travel. Your service was beyond our expectations and was well received.

True to their word! I use Allianz v regularly on all my business and personal flights. Never had any issues. Claims are easy and customer service is excellent. I will continue to use it for me on all my trips and recommend it to everyone!

Injuries while traveling - Allianz was very quick to assess & reimburse me for the medical expenses incurred. I was very pleased. I plan to use them again when I travel. I would recommend them to others. Thank you for your help in this matter.

Allianz did what they said, they insured my flight. I was able to process a claim and receive a refund. I needed to collect the relevant documentation from doctors and the airline, but once that was done it was an easy process online to fill out a form and upload forms. The agents were super nice and helpful. I would use them again and recommend them to anyone who travels. I recommend airline insurance as it gives peace of mind in the event of an emergency.

Your employees were very helpful to me in helping me to get my airfare expense refunded. They answered all my questions and double checked for me. Helped me on several calls to make sure I had all the information I needed to submit. Thank you.

My last flight of the day was canceled due to an airport closure; I had to stay the night at the stop-over city. Since it was not an airline problem (it was an airport problem), Delta did not pay for the hotel stay. Allianz covered my hotel bill. I created a claim online, submitted the report from Delta, the claim was approved, and I was refunded the money. Easy.

I thank God for you. When I made out my own AA airline tickets this time, your insurance icon popped up. This alerted me to take out travel insurance at your very reasonable price. I let BB&T Rewards make out a trip to San Diego last year through their travel agency. They didn't let me know about the travel insurance. I had to cancel the AA flight because of health reasons. In spite of Medical letters from my doctors, AA wouldn't refund the cancellation fee of $400. I have never in my surgical career charged a patient if his surgery had been canceled. Not ethical. I always take out Medical and Evacuation insurance when I travel to Africa. I deposited your very surprising and generous refund in my 501c self funded charitable account DR GORDON ** SURGICAL VOLUNTEERS IN WORLD MEDICAL MISSIONS which is for the poor people in Africa. God will bless you. I will highly recommend you. Have a very Blessed and Merry Christmas.

I must admit, in the past I purchased Allianz insurance for a vacation, which I had to cancel to care for my mother, but they did not reimburse me for the trip. I was therefore reluctant to use them again, but as they are affiliated with Alaska Air, I thought I'd give them another try. Although my mother's failing health caused us to cancel our trip again, this time Allianz provided reimbursement for the trip. Thank you, Allianz!

I purchase flight insurance in order to allow for necessary cancellations. I had to cancel a flight due to what I consider a family member's medical condition. My claim was denied. Apparently your 'fine print' does not consider hospitalization for substance abuse a medical condition. Really?? I will NEVER purchase this worthless insurance again! I don't know how much money I have wasted over the years. I sincerely doubt I will get a response but be assured anywhere that a rating can me made for your company, I will make my feelings known.

My husband and I take our anniversary in Las Vegas every year. This year I am unable to travel because of my doctor’s orders. I am still unable to travel but luckily we purchased Allianz Global Insurance. All we had to do was file a claim and in a short time we were compensated for our airfare with no hassle. Thank you Allianz.

I was very pleased with the fast, no hassle service on my claim. We had to cancel due to a medical emergency, and we were devastated about having to lose our trip. But our claim was dealt with quickly and I appreciate it.

I received my check. Submitting my claim was I little confusing but I got through it. You was very prompt when I submitted it. I would recommend to my friends in getting insurance on the flights. If Delta had not screwed up this would have been avoided. Thank you for your courtesy.

Thank goodness for insurance. We were unable to go on our cruise due to an unexpected illness. Filing was so easy and process was quick. Claim paid within a week. Thank you for your timeliness and will be sure to use Allianz again.

Don’t buy travel insurance from this company -- you are wasting your money. We spent over $900 on travel insurance for two people but weren’t covered for anything when our travel agency went bankrupt halfway through our trip. If you read the fine print (which I will explain more of below), Allianz travel insurance ends up being useless and essentially a scam. After you “choose” a plan and spend time providing detailed information about yourself and trip, you receive an intentionally misleading email and policy card.

I was very please with the service I received thus far. Still waiting on payment for original airfare that I submitted late. The person I spoke with was very helpful. I believe his name was Manny. I work as a travel agent with Interval World Travel, and I will definitely now push Allianz since I have experience for myself the great service.

Very fair and true to their compensation policy. Compensation was very quick and easy. Document upload was very easy to perform. However, I kept all my receipts and had records of what to submit. I would recommend that a statement be sent to each policy user reminding this should they need to submit a claim later.

My wife became ill on our trip and had to visit a medical clinic. We submitted a claim for our expenses and it was paid within 10 working days. Excellent service. I would recommend this company to anyone going on a overseas vacation.

We had to cancel our trip for medical reasons. The claim process was easy and quick. We submitted our claim to Allianz and they responded quickly and gave us a full refund with NO HASSLES. I will definitely use them again.

I purchased a travel insurance policy from Allianz Global for a recent trip to Haiti. The length of our trip was cut short due to possible violence as a result of political unrest. The airline charged me over $400 to change my return flight. I submitted the charge to Allianz Global when I got home. They processed the claim promptly and without hesitation. I will definitely purchase another policy from Allianz Global for future travels.

We had to cancel our trip due an unexpected illness. Allianz Insurance was wonderful, superb customer service. They reimbursed all the expense, best policy we have ever purchased. Very easy to submit claim online. Exceptional service. Fast and easy response.

The day I was scheduled to take my flight I became very ill. Allianz was kind enough to refund me the money for my trip and I was very grateful to them for doing so. It was a heartbreaking experience missing out on a trip I had waited years for, and I hope next time to be able to continue with my journey. I would without a doubt recommend Allianz Insurance to any of my friends and family. Thank you for being so gracious and kind to me and my family.

Thank you for the quick processing of our claim. The excellent response just proves that purchasing insurance is a great idea, and I recommend this to all my family and friends. We had no worries once we knew our flight was cancelled as we were covered!

I got reimbursed for a taxi I was forced to take when American missed my connection in Miami and I had to go to Santiago instead of Puerto Plata. From Santiago I had to take a taxi to Puerto Plata since I got in so late.

I submitted 6 claims for my traveling party of 11 people for reimbursement of airline tickets. Only 2 have been processed and 1 of these was for the incorrect amount. I talked to a representative of Allianz about this on December 10, 2018, and was told that Allianz would notify me of the status of the other claims within 48 hours; I have not heard anything as of today, December 15. I sent in my claims in a single package with appropriate documentation for each claim and a cover letter describing the situation, including that all correspondence and claim checks were to be sent to me since I had paid for the vacation of all 11 people. Apparently, the Claims Department did not understand my cover letter or they were supposed to process all 6 claims. I definitely would like to hear from an Allianz agent to both understand the situation and correct all issues.

We have nothing but praise and thanks for the help we received regarding our recent claim. Representatives that we talked to were extremely helpful and friendly and the quick response to our claim was greatly appreciated. We will definitely be using Allianz in the future.

When I filled out the online claim form, it noted that I would be contacted in 7 to 10 days. 14 days went by and then I called. After an hour of being placed on hold on and off, the person seemed to be surprised that I was still on the line. She finally told me what I needed to do. After all that, I only received half of the amount I requested. Will probably not purchase travel insurance from your company in the future.

I appreciate the responsiveness to my claims and the professionalism of the staff when I had questions. This was first time filing a claim, and I was impressed in the turnaround time. It is nice to have access to the web portal so that I can review the status of my claim.

I have always been skeptic of insurance companies and their claim approval issues. This is the first time I have put forth a claim and surprisingly it was approved so quickly. The process was completely online, easy and hassle free. You have earned a long term customer.

I have repeatedly tried to speak with the examiner and have not had any follow up calls. At this point I’m appalled by your company and employees. For close to a month I have tried to have the trip interrupted resolved and keep getting a customer support that the examiner will call.

I am owed over $11k and have not received a response despite supplying additional paperwork as requested by the adjuster. I would appreciate a response as I was told over the phone that the problem would be resolved within a couple days.

JetBlue did some sort of weird autofill on my ticket when I put in my mother as an alternate contact - as a result, my travel insurance policy was sent to her email address, under her name. Taylor was very helpful in assuring me that the policy was indeed mine, and re-sent it to my email. Your agents are very accessible, unlike those of AIG or other trip insurance carriers!

Our flight was scheduled for Nov. 30th but my wife required surgery and was not permitted to fly until a week later. The Allianz rep I contacted was completely helpful and walked me thru the process to request a refund. I uploaded the required documentation and was rewarded with a notice of refund coming within the next 10 days. Your agents are quite impressive and were completely helpful. Thank you.

I had to cancel my flight due to personal reasons and once I submitted my claim to Allianz online, I received reimbursement for my airline cancel fee within 10 days. I highly recommend using Allianz for your future travel insurance needs.

I was very happy with the ease of refund, it made the process simple. My son broke his collarbone and was unable to attend the baseball camps we had signed him up for. This made it so were able to recoup our costs for the camps that he was unable to attend.

After a bit of a problem filling out the form for refund online, customer service helped me and we received a refund with a week of the claim. Very helpful customer service. One note, it would help if the customer service person spoke better English. It was difficult to understand during a good part of the conversation. Just a but frustrating.

We had to cancel our trip at the last minute due to health issues and submitted a claim for our canceled flights right away. In about a week's time we were reimbursed. We were amazed, and highly recommend this company for your travel protection needs.

I bought a plane ticket for my son and he couldn't make the flight. What Alaska didn't refund, Allianz did. Thank you! I will be using your insurance in the future. I fly about four times per year. Thanks again.

My issue was resolved within two weeks. I am so glad that I bought this insurance, especially with this company, and that the issue was able to be resolved so quickly. Would definitely purchase insurance with this company again. I used the telephone service first, which directed me to submitting my claim online. That was great advice as the claim went through much faster submitting evidence online than it would have over the phone. Phone service was also quick. I was barely on hold before my questions were answered.

Company gave great service and prompt settlement. Will use them again on all my trips. The website was easy to use and although I had to make a couple attempts to provide all the information the result was just fine. Reimbursement was 100%.

This is how insurance should work... uncomplicated and fair. All we had to do is show proof the flight was cancelled and submit the bills we incurred, and they were promptly refunded. The agent on the phone was friendly and understanding.

Our luggage was delayed 5 weeks. I have sent in all the receipts from our purchases (about 700.00 CND) and received 115.00. The responses take over a week every time I connect with you. Please submit payment for our receipts.

This was a very easy, straightforward process! I received a check about a week after submitting my claim. My mom became ill right before our trip and her and my dad were unable to travel. I’m thankful I chose to purchase travel insurance and pleased with the seamless process.

I cancelled our trip including our American Airline Tickets due to my illness. American Airlines would not refund our money, they would only reschedule. Since my husband was hospitalized right before we were supposed to take our trip, I could not even imagine rescheduling. Luckily and happily, Allianz's insurance returned our entire ticket price. Thank you very much!

I don’t understand why people give Allianz a bad review sometimes. We always purchased insurance through them. When we have had to use it, they ask to provide specific documentation and we have always got our refund within a week. Super easy to work with!

Easy to submit claim. First one in years. I buy the annual policy and having had an accident when I least expected it I was comforted in having the policy. Timely response. I continue to value Allianz and definitely recommend to others.

From the moment of my emergency overseas to arriving back home, every step of our journey was coordinated successfully. My trepidation of traveling with a significant injury was soothed by the care we received by everyone involved in our repatriation. Thank you!

I couldn't make my flight because of military reasons, and I bought insurance just in case I had to cancel and I got 15 percent of the money I spent on the ticket back. I will not be using this insurance ever again. I'm going to contact the Better Business Bureau.

My wife became ill and we were not able to take our flight from JFK to LAX in November. Allianz reimbursed me the full amount of the tickets with no issues or problems. I have used Allianz many times in the past, but never had to file a claim before. I will continue to buy policies thru Allianz.

My husband came down with the flu two days before our scheduled trip. I submitted a claim the day before our departure date along with a letter from his doctor. I submitted the claim online and requested a check for reimbursement. Within a week I was reimbursed.

I was so happy and relieved I bought the trip insurance. After my Mother and Father were in a serious car accident, I was able to get the full refund on her flight. Thank you for making it so easy and stress-free.

Agent worked to find a resolution to my issue and was helpful and respectful. He was friendly and I appreciate the amount of time he stayed on the phone with me. Thank you so much for the assistance with my claim.

The claims process online was easy to use and hassle-free. Was able to explain the reason for the claim via the form and upload the supporting documentation required. Notification process was quick as well. The user experience was great and I didn't have to make additional phone calls to review or expedite the claims process.

I will be filing a complaint with the Montana Insurance Commissioner and Attorney General. I purchased your product in good faith and on the recommendation of Alaska Airlines. The night before departure my wife became very ill and unable to fly. We cancelled our flight and incurred $250.00 in rebooking fees. We filed a claim and you paid us $7.00!

Somehow I was only refunded for 1 ticket that was a part of my files claim. When I called to ask about the other ticket, they said I needed military orders. I told them several times I did not have any sort of military orders because there was simply no change in orders! I simply had to stay longer at work because of requirements with the navy. In this case, there’s no such thing as military orders. How did I get only a partial refund back, then I needed orders for the next ticket That doesn’t make sense. I will not use this insurance again. This was after talking to two separate people.

Paid $7.00 on $400 claim. Will also let Delta, TripAdvisor, Airbnb and others know of your poor treatment. Took out policy thinking I would be covered if I had to cancel. Allianz didn't refund my expenses or even review all my documents. Poor travel insurance.

My wife had a medical emergency while on vacation in Austria. It was so easy to submit the claim using the website and our reimbursement check was sent to us very quickly. I would definitely use Allianz when we travel next.

Refund was handle with quick return. Thank you, Allianz. All parties involved were professional. The refund came within 7 business days. Thank you. I would recommend this insurance company again. I would use this insurance again. Thank y’all for the quick turnaround.

Thank you for your prompt response to our claim. My daughter, Julia **, was forced to cancel the flight I made for her and her daughter when her husband’s cancer returned and he was unable to care for other two children because he is at Johns Hopkins getting treated.

Allianz is an outstanding company and offers exceptional customer service. I have always been very satisfied with the product & service that Allianz offers over the years of using and will continue to use their company. Thank you very much for an outstanding experience!

Thank you so much for getting my money back. A family emergency occurred and resulted in me staying local and not taking the flight. Because I got an American Airlines economy ticket I was unable to change my flight to a later date or anything. Leaving my hands tied. Then I remembered that I had the insurance policy. Allianz did an amazing job, thank you!

We had an unscheduled change to our flights. I purchased a meal at the airport and submitted the claim. Was processed and refunded within one week. It was a small claim but handled very well. Outstanding service. I most often purchase Allianz travel insurance for our plans.

Was extremely satisfied with the travel insurance. Had to cancel because of illness and since I used points to purchase my flight, just needed refund of change fee. They sent my refund of $150 quickly. Very happy customer. I highly recommend getting travel insurance as you never know what can happen.

Required forms were extremely easy to complete and easy to file a claim. They responded very quickly with payment once claim was processed. Website helpful as well as staff when called, all questions answered. Easy access to check on status on claim.

Collision Insurance/Payment to Hertz - Claim was filed on 11/20/18 and there is still no decision. I have received two additional emails requesting information that I already provided. When I check status on the website it continues to state that the claim is still being processed and is missing documents that have already been provided twice. I never received an incident report from Hertz regarding the accident but I did forward everything else that was required. Not very happy right now. Would really appreciate a resolution. Thank you.

I wanted to give less than 1 star to them but option is not available. This is one of the worst insurance company and customer care is pathetic. They don't know anything except transferring the calls from one person to another. I submitted my claim for Trip interruption in the month of August and have been told that claim will be processed with 10 business days if everything looks good. Now more than 4 months passed and I called them almost 10 times in between and getting the status as claim pending with verification team they will process within 3 days. They wasted my 4 months and still no payment. Today when I called as asked for the time frame, I got the answer that there is no time frame for the verification team to close the claim. THIS IS SCAM! DO NOT WASTE YOUR MONEY BY BUYING INSURANCE FROM THEM.

I purchased travel insurance from Allianz through Expedia when booking my flight. My car broke down on route to the airport and I missed my flight. 'Section 8' of their policy stated that I was covered for up to £500 under Missed Departure due to car break down. They refused my claim on the basis of their 'Section 9' Delayed Departure caused by me not checking in! This is a nasty cynical company that cherry-pick their terms and conditions to avoid honoring their financial commitments. AVOID BUYING THIS INSURANCE AT ALL COSTS!

Do not, I repeat, do not buy flight insurance from Delta. It is a complete scam. We bought first class tickets from Minneapolis to Cancun. Oddly, they were nonrefundable, so we decided to take out insurance as the flight was 9 months out. Between then and now, my wife was diagnosed with breast cancer. That was bad enough. When I called Delta, they referred me to Allianz Global Assistance. The name is super deceiving as there has been no assistance. Only one ask after another. I have provided them flight information, purchase information, doctors information and still they want more. Now they want proof that Delta didn't provide a refund. How do I prove that? I bought the insurance from Delta and they are the ones who referred me to them.

I originally chose Allianz because the coverage offered and price were better than that offered by other companies. Then when my baggage was damaged in travel, Allianz's response to my claim was prompt and positive. In all, I am pleased.

Flight went to a different town because of hurricane. This is the second time in two years that we have had to use insurance. It has been very easy for the requirments that your company request. The only issue I had was that your fax number didn't work either time. It wasn't really bad. I had to mail them in so it only took a couple of more days to get an approval.

Recently my wife and I were scheduled to fly from LAX to Dallas on October 23rd. Unfortunately my wife suffered a foot injury that caused us to have to cancel our trip. I filed a claim with Allianz to see if a refund would be possible due to medical concern. I did not hold out much hope that a refund would be made. After submitting all the necessary paperwork and waiting a few days I received confirmation that the refund had been approved and that a check was being sent to our house. I had heard some negative feedback concerning these type of policies. This was the first time that I had to use a trip cancellation policy. Very happy with the results and very satisfied with the way that Allianz handled my claim for me. Will use again for future travels.

We are overjoyed with our recent experience regarding our trip insurance with Allianz. We had to cancel our trip due to a death in the family, and they were kind and prompt with our reimbursement. We will definitely use them for all future trip insurance purchases.

Due to illness involving temperature we had to cancel a trip to the UK to see a dear friend get married. No redo possible! Since I cancelled a week before the event, my hotel, private car, and flight reservations were cancelled with no penalty. To get the 160K miles added back to my frequent flyer account cost $175, which I paid. For some reason I had purchased travel insurance months ago for this trip, first time ever after many overseas trips. It covered up to 200 for frequent flyer costs. I entered my claim online, uploaded my airline itinerary. I snipped the charge to my credit card and uploaded. Then I got a note from my doctor, scanned it, and uploaded it. Within 10 days my claim was processed and I was issued a check. Easy peasy!!

My issues with Allianz Global insurance: 1. Customer Service is not familiar with insurance practices or their own policies. They are certainly not certified to handle insurance policies. I could not have an intelligent conversation with customer service because I knew more than they did. I read the policy, they did not. 2. They allowed the company I went through to cancel my policy without my permission or knowledge. They did not verify who cancelled the policy and had no record or who cancelled it. 3. They cancelled my policy the day after I incurred my loss. They would not cover the loss.

I had to cancel my trip due to personal medical conditions. Allianz Global Assistance processed my cancellation in a very timely and expeditious manner and was extremely pleased with them. I would highly recommend them for your travel insurance needs.

I get Allianz every time I book a trip. You never know when you might need to change plans! I recommend it to everyone. When I submitted my claim they acknowledged me right away and the forms were simple and easy to fill out. I had my refund just days.

Very helpful. Answers the phone quickly without a long wait. Refunded our expenses promptly. Thank you!!! I will use your insurance again!!! My son had heart surgery in Boston and was cleared to fly home early, so we moved our flight and we were reimbursed for the difference in fares. Thank you!!!

I started to complete my policy claim for four lost items on my European trip. I had put in the two things in Greece and then it did not allow me to go any further. I called and was advised to write in to your company with the full details of all four items and the cost plus to show receipts. Which I did. I received a check for the original $91 I think it was but have never received a check for the difference between the complete amount and the amount paid.

Once Panama City was hit by Hurricane Michael, the place we were staying at was totally demolished. I got online, filled the application and within 2-3 weeks I received a Total Refund for the airline tickets. I was expecting some "run-around". However, there was none. Very professional and very prompt. Makes me want to insure my next trip. Because, you never know!

Delayed at Calgary, CA. I received the claim payment promptly, credit to my bank account. Always impressed with the service. I have done everything online. The filing is very easy, upload the photo receipts is a plus. I do recommend to all my friends who travel very often. Thank you.

When we contacted you about reimbursement for medical insurance expenses my husband incurred on our cruise, you stated what we need to do. After we submitted receipts for medical bills, you issued a check. We were pleased with your handling of our claim and for the amount of reimbursement.

I had to cancel my trip due to illness. Fortunately I had coverage. It was easy to submit the documentation to get the payment for my ticket. My check arrived in the mail within 10 days. It was all over and done easily and quickly. I have learned my lesson and am now insuring every trip I go on.

Their response and assistance with my care in a third world hospital was tremendous. It was a great relief to know someone was following my care and listening to my concerns. I had a little trouble with the claims process because I didn't understand that I needed to coordinate with Allianz's office in the U.S. and tried sending my medical bills to the office in Canada, which was the office from which I received help while in the hospital. The office in Canada could never find my claim information so I thought it wasn't getting there and I was very frustrated. Once I contacted the U.S. office things went much smoother.

Very helpful on the phone advising me what I needed to begin the claim. Also told me of the timeline. It was very reassuring to have all the information and be able to file on line knowing that I was ready. This was an emotional time having to cancel the trip. I was thankful I didn't have to keep starting and stopping to get more information. The company notified of receipt, of approval, and of mailing of check. It arrived timely.

One of our travelers could not make the trip due to an urgent surgery, so we filed a claim to be compensated for his flight expenses. We never received any further details about the claim so this additional insurance was not worth the extra money spent for this trip. It would be great if we could be contacted again to further find out where the claim is at in the process.

Will definitely use again!! Got refunded back quickly after car was totaled and I couldn't make it to my hotel without a car. I greatly appreciate this service. It was my first time to use it and I will be using it again and again.

We had a flight booked to North Carolina. We could no longer attend the soccer tournament which was the reason for the trip due to my son's knee injury and were refunded our total amount. Very pleased with the great service. Will definitely continue to purchase trip insurance.

The entire experience with Allianz in obtaining a refund for my airfare expenses was very smooth. I was not anticipating that the process would be so straightforward, and I will not hesitate to purchase travel insurance again. I appreciate the expertise of the people who handled my claim.

My daughter got sick the night before a very early flight. I could rest easy because I knew it was covered. I cancelled my trip and got my Fausto the pediatrician first thing in the morning. It’s such a peace of mind!!! Best insurance to have if traveling.

I have used your insurance for three trips. Never had a claim until this last trip which I needed to go to a clinic and see a Dr overseas. It was not a major issue or cost. Nevertheless Allianz refunded my cost within a week. Great efficient service. Keep it up.

Reimbursement of air fare due to illness - I was very pleased with the ease of making a claim. Allianz was very efficient in processing our claim. I would definitely recommend this company to my friends and family. Thank you for making this experience a pleasant one. Your rates were very reasonable and your process is streamlined.

I used Allianz to insure my flight, didn't end up taking the flight for medical reasons. The process of submitting a claim all the way through it getting approved and getting my refund was easy and faster than expected. I would definitely use them again.

There was no hassle in receiving my refund. I just sent in the info required and I received a check within a couple of weeks. Never had to speak with anyone by phone. Just submitted by email and never had to do anything else.

Thank you so much for making it so easy to file my claim and for processing it so swiftly! I will definitely use Allianz again and will recommend your company to others. It makes a world of difference knowing that I am covered when unexpected circumstances happen.

I had a family emergency and your company was timely and fair about refunding my change fee of $200. Much appreciated and fairly easy. I said fairly because I feel if you purchase the flight insurance you should be able to change your flight for any reason without charge. Just my opinion. Thank you.

Since I was buying a no frills, no cancellation budget ticket I bought the travel insurance from Allianz. The price was low and at the time of purchase the risk was low I would need it but boy am I so happy I did. Missed my return flight due to a canceled connecting flight. I submitted my claim showing the cancellation, rerouted purchase receipts of tickets on other airlines to get home and voila! My reimbursement appeared just days later! Woohoo!

While I was traveling from Alaska to Arizona I received a call from my son in Oregon. That he had severe pain and was headed to ED with suspected appendicitis. So I booked what I could get flight-wise (a day and half out). Turned out he had a treatable infection and was sent back home. So Emergency was downgraded. Trip canceled.

My mother had unexpected surgery for a new diagnosis of cancer. Allianz refunded her ticket quickly without any hesitation. She had to provide medical evidence that she was unable to travel. We will always purchase travel insurance based on this.

The Allianz website was fairly easy to use to file my claim. However, I did not get a response or approval/denial within the 7-10 business days. I had to call the company three times to check on my claim after the 7-10 business days. My claims representative was never available and never contacted me even though I was told twice that they would be contacting me. Finally after 14 business days my claim was approved but their specialist never contacted me. I was dissatisfied with the claim representative never being available, being outside their promised approval time, and never contacting me. I wouldn’t recommend this company to others based on their customer service.

You never plan trip thinking you that you won’t go. But you know there is always a possibility that something may happen that could prevent you from your trip. So paying a nominal fee for peace of mind is priceless. My trip was canceled and we filed a claim. The process was quick and easy. The claim was approved and a check was mailed out. I was so relieved knowing that we were able to get money back. It made canceling our trip a little less painful.

I bought insurance for a round trip flight to Maui. However my husband was diagnosed with cancer and need treatment ASAP. The process in getting my refund was quick and easy. The representative was professional and friendly. I got my refund deposited in my account promptly. I was glad that I bought insurance. I paid $64 to protect my flights of $1100.

The service was very prompt, I appreciate how quickly my claim was solved. However it seems as if my initial claim form was not reviewed properly. I requested to have my payment sent to me via debit card, yet a check was issued. Also the check that was issued had an incorrect address. My correct address was stated on my claim form.

The process to file a claim was very easy and clear. We received a full reimbursement in a timely manner when we had to cancel our trip because my Dad was in the hospital. Thank you. I would definitely purchase this insurance again.

The online platform for claims submission was easy to use. The entire process was easy and efficient. Definitely reassuring to know that any losses we encounter with travel will be covered. Our experiences smooth claims processing makes it easy to recommend Allianz.

Staff was very accommodating and assisted me early in the process. I have so much faith that I have already booked another trip for next year and I have obtained coverage through you. I have told friends of my experience. It is good to have faith in someone while out of the country. Thanks again.

I submitted a claim for a baggage delay and a damaged bag. I was handled very nicely by your agent and told to submit all my documentation. I received a nice rebate for my inconvenience. I found your company to be very reputable and easy to do business with. Thanks.

Thank you so much for the quick and easy refund! I will always use this company for my travel insurance. I’ve heard horror story’s about travel insurance and this was the first time for me to actually use it. If you're hesitant, no worries with this company!

My luggage was damaged during my return flight in baggage handling. I contacted Allianz. They reimbursed me the full cost of my damaged luggage. They were very helpful, customer service was supportive of my issue. Customer service was easy to contact. I am grateful I purchased the insurance.

My father went into hospital and was discharged day before travel. The refund experience was awesome and the check came within days. I would definitely recommend Allianz for insurance on airline tickets. I got the insurance I booked on Priceline. The customer Service was awesome. Thank you Allianz got making refund non difficult.

Due to family medical problems with the person I was traveling with, our trip had to be canceled. We sent in all the pertinent receipts and documentation and Allianz promptly issued both of us full refunds for all of the items where we had not been able to get our money back, including change fee from the airline. They did not badger, they didn't ask for additional documents, there were no arguments. This is the second time I have used their refund system and I give both instances 5 stars!!

My experience was better than expected. When I called to talk to customer service, they were very knowledgeable. The claims process was easy to use and the response from Allianz was thorough and timely. I would recommend this company for Trip Insurance.

I was unable to take my trip because I was in the hospital two weeks apart due to serious heart issues. You gave me very prompt attention. You gave me a complete refund of my airline ticket cost. Thank you very much.

Allianz has been there for us! Fast efficient and responsive. I’ve have had to submit 2 claims in the past 2 years because of illness canceling our airline trips. Very satisfied with the customer service and prompt reimbursement. Once you learn how to scan & upload documents it is a simple process.

The claim hasn’t been settled. I was told that it would be settled in 24 - 48 hours several days ago. Meanwhile, the Scottish National Health Service is threatening to engage a collection agency to collect. I need to settle this claim.

Very pleased with the response from Allianz concerning our health related trip postponement. We sent the claim in 2 separate submissions one for a missed tour and one for the extra expenses incurred for changing our flight. Our claim was handled with promptness and courtesy. We will continue to business with you in the future.

We had travel issues going to Europe in October 2018. Our flight got diverted and we had to spend an extra day in the US. Upon our return, Allianz quickly reached out to us, made the claim process easy, and sent us reimbursement for a day's lost travel, lodging, and meals. We couldn't be happier and highly recommend their service if traveling.

Prompt and fair payment. When I unexpectedly needed to have surgery I did not know how that would impact the airline ticket bill. Thankfully we had covered the trip with Allianz and we are very grateful for the prompt and effective service when we submitted a claim.

Had to cancel trip due to surgery. The online steps for the cancelation process were easy to follow and the trip was refunded within the timeframe indicated online. Faced with the disappointment of canceling the trip and with a medical procedure, I am grateful for no additional stress in dealing with the insurance. Thanks Allianz.

My wife was not able to complete a flight and I downloaded and read your whole contract before filing a claim. Our claim for wife portion of trip was accepted once I submitted all documentation in a timely manner. I am very pleased with Allianz and would recommend others to insure travel.

I had a sudden miscarriage and lost my baby right before our trip. I then had to have surgery two weeks later. Even with a note from my doctor explaining that I couldn’t fly during that time we still did not have enough information for our claim. I will never buy this insurance again. Heartless.

I had booked a flight months prior to actual delayed departure date. My father became seriously ill prior to my initial departure date & I had to cancel my trip. My full fare was refunded in a very timely manner!

I felt very supported during the process of having to cancel my trip due to illness and being hospitalized. I greatly appreciate the support that was provided. I received my reimbursement check within the time limit expected. You made a difficult situation a smooth transition.

I am totally satisfied with the way Allianz handled my claim. I was able to attain the care that I needed, without any questions, and I was reimbursed quickly and efficiently. The staff during my phone conversations were professional and courteous.

Filed my claim online. A very user friendly system. Was paid for my claim in a timely manner. I will recommend to others to get insurance when they travel. I will also get insurance when I travel. Thanks again for a great job!

We were so happy to have purchased insurance for our flight to New Orleans. Unfortunately my wife became ill. We were unable to make our trip. For only the second time we purchased flight insurance. For this flight Allianz was easy to work with and processed our claim very quickly!

My refund of one half of a round trip ticket was easily and quickly processed online within the online system. We received the refund check quickly in the mail. I highly recommend them for travel insurance! I was very happy with the process from beginning to end.

We had to cancel our trip and we were reimbursed very quickly. I am very satisfied. Everyone was very professional and I receive my money in full. Your staff was very professional and the instructions were very simple to complete. All and all this was a very positive experience.

I had gotten approved for my policy when I canceled my flight but have not yet been reimbursed. I got some back in JetBlue point previous to filling out the claim but was supposed to be getting around $60 back but nothing yet.

This travel insurance was purchased for a flight. I recently had a travel insurance claim who was handled expeditiously processed and professionally handled. I’m very pleased that I purchased this travel insurance as part of my recent trip which got delayed.

Crooks!

It was a very good experience. The OB doctor recommended that I'd better not travel that day because of the probable pre-term labor of my wife. I appreciate that Allianz Global Assistance USA covered the expense of my flight ticket. I will continue to use this service from you because it is really a good method to insure those unexpected conditions. Thanks.

I previously withheld from a 5 star rating as my reimbursement check did not arrive. It turned out that they left off my condo number and they had to cancel the check. I gave them my bank information and within 5 business days, they deposited my reimbursement. The whole process was simple. Every person I talked to was courteous and knowledgeable. I will use Allianz again and I've already recommended the company to others.

My son and I purchased airline tickets to Boston to attend Game 6 of the World Series. We realized there was a chance the game would not take place if the series didn't go 6 games. The Red Sox won in 5 games, so we processed a request with Allianz for a claim. They denied our claim stating this was not a valid reason. The NUMBER ONE item on the list of what the policy includes is "Trip Cancellation... Your Trip is cancelled or Interrupted". Very Disappointing Experience. Don't waste your money on this policy!

Disgusting company. Disgusting practice. Intrepid Travel recommends them, and I'm thinking maybe I'll never use Intrepid Travel again, because they set their clients up to be scammed. I went through the long version of a plan search, reading through all the plan documents, comparing websites, checking prices and coverage. I settled on a plan with this crooked company that cost $140. I'd already entered all my basic information. Then I had to fill in all the details - specific credit numbers, zip codes, whatever. My trip details were exactly the same. At the end of it, I hit submit on my $140 payment, and the page reloaded: "YOUR PRICE HAS CHANGED. PLEASE HIT SUBMIT TO PAY THE NEW PRICE." Or some message to that effect.

11/20/2018 I am very upset with myself that I did not check BBB before purchasing a trip interruption policy with Allianz. Shame on me. I called in today to check the status of a claim and was rudely treated and disrespected by an Allianz associate. While on vacation with my family of 6 my son was injured and could not fly home for two weeks due to an eye injury. I called the Global Assistance hotline the day of the injury and was told we were covered and my wife and son would get a daily allowance to cover accommodations, food, rental car, and gas. As instructed I submitted all receipts. Now I'm told that those expenses are not covered however, I could appeal. We were also told that the flights that were interrupted may be considered for reimbursement but there are no guarantees. This company has misrepresented themselves and in my opinion, maybe conducting fraud and taking advantage of consumers. Unacceptable Allianz.

Very helpful and uncomplicated to purchase and the claim process for canceling a flight. Processing claim was very timely. I would use the system again. IT encouraged me to always buy travel insurance even for domestic travel.

The first phone I made I was told about the HOOPS I needed to follow to get the price of my ticket back. She was hard to understand and told me I needed to submit a copy of how I paid for the ticket. I told her that I didn't keep my VISA receipts for 9 months and she said that's what I needed to do. I WAS SO UPSET. I waited a couple of days and called back and this kind lady told me I could just show the check that I paid the VISA company. THAT I COULD DO... I gathered all the information needed and faxed it to you and in less than 6 weeks I got my check for the full amount of my plane ticket. THANK YOU SO MUCH!! I will purchase this again when using an online company. My friend who also had the insurance received her money, too. I had purchased the tickets with my check and she was not going alone on the trip and your company accepted that information and returned her ticket price, too. THANKS AGAIN!

Been waiting for over a month for a check to reimburse my claim. Not available for online viewing and called multiple times and said my claim was paid but now have been waiting for almost 3 weeks for a check... Thank you in advance.

Had to cancel flight because of destruction of destination. I found everyone I contacted to be extra helpful and conscientious. I highly recommend to my friends. I would love to find this kind of excellent service in all services needed.

I had to cancel because I hurt my hip. Sent all my medical reports and information and they accepted all of it. Very quick to respond and received all my money. I had no trouble with my response and am very happy.

Airline ticket refund - Very pleased with cooperation I received over the phone and by Facebook. Also the speedy resolution to my situation. My husband was unable to travel so we were unfortunately unable to make our trip to California. Everyone I spoke to were very professional.

We were reimbursed for an unforeseen delay & extra night in a hotel thanks to a terrible airline. (Take note, stay away from RyanAir!) It was an easy, pleasant process working with Allianz - both to purchase insurance & to file a claim. Would definitely recommend using Allianz in the future!

Your service was very professional and reliable. I am very satisfied with the ease of filing and following up on a claim. Your representatives were very helpful and easy to work with. The process was very easy as well. I would recommend this service to everyone I know. It is very reasonably priced and there is great value for the investment.

Buying your INSURANCE WAS A WASTE OF MONEY Because you do NOT cover CRAP! I do not recommend them at all because from what I read my claim should of been covered since I had no place to stay on island. DENIED! Bunch bs.

I am totally disgusted by the discovery this morning that we are unable to utilize our comprehensive policy with Allianz. It is appalling that if the death was in Australia a claim would not be an issue, but because my father’s death was in the US this changes the circumstances and ability to claim travel change costs etc. This is not only unethical but morally unacceptable.

Very pleased with service and dependability... Great to know an insurance co. works with you when you need it! Especially, on minor matters as well as major issues. They ask for only the required information and provide an individual with the quality service one expects from a highly rated company.

We were pleased with the rapid response by Allianz after we submitted our claim. It was faster than most insurance companies although we did not receive the full amount of our costs. I think we would use Allianz again on our next trip for peace of mind.

It's a scam. Had a triple bypass surgery. Filed claim. Submitted paperwork and followed up with physician who submitted all the required paperwork. Was terribly sick and forgot all about it. Sent an email that I was too sick to keep up with what was going on. They replied that they understood and would take care of it. Went back through spam and trash in my emails and never found out why claim was denied. Received a survey request (found in spam folder six months later) but that was it. If a triple bypass is not good enough for a refund I cannot imagine what would qualify.

We insured our American Airlines overseas flight, from Charlotte to Rome. We claimed losses caused entirely by the 6.5 hr. delay in departing from Charlotte, which delay was caused by mechanical malfunction of our American Airlines plane. Allianz insurance paid a part of this loss, consisting of missing a connecting flight in Rome, which was to take my wife and me to Trieste.

The combination of online processing and 2-3 customer service phone calls completed my claim in a timely way. Customer service verified my documents were complete when the website showed possible outstanding documents, and Customer Service confirmed claim processing would need one additional week.

The collision insurance premium was reasonable, and the online claim filing process was done without any difficulties. My rental car was vandalized, and next day I called and reported the incident since "If you incur a loss, you must contact us immediately so that we can arrange for an insurance adjuster to assess the damage," the certificate of insurance said.

I was impressed with how quickly the claim was processed. In addition, impressed that you honored the contract! My only dissatisfaction I had changed address for check to be sent but that did not get processed correctly, therefore took about 1 week longer to receive the check.

I had second thoughts about buying insurance for my trip to Colombia. However, when my host fell ill and was unable to receive me, the plans where scratched. Allianz came through without any hesitation. I supplied them with the medical proof certifying my host was ill and that was it. Will always use Allianz.

I was satisfied when I recently received a check for my claim. In fact, I was a bit surprised. The person I talked with on the phone at the time I made the claim was hard to understand and I had the strong impression that she only wanted me to talk about my cancellation discussion with Delta. I told how that went and, repeatedly and firmly had to ask her, "What does the money I paid for insurance cover?" She did not want to answer or process my claim but finally told me what I had to do. That part was difficult and I think she just wanted me to go away. Anyway, I did get a coverage check and was glad about that. Your submission process needs to be much easier.

We took insurance for a trip to Europe for my family if and I. Unfortunately our flight out of Charlotte, NC was delayed one day due to a hurricane. We contacted Allianz and were instructed about the paperwork that would be required to file the claim. The paperwork was filed when we returned home from our trip. A check was received at a fair reimbursement about 3 to 4 weeks later for the one day delay. My wife and I are happy with the service received and the reimbursement. This was our first experience with seeking a refund from trip insurance and I would recommend in the future to others. Reasonable rates.

I live in the panhandle of Florida and when Hurricane Michael was coming I went to Mississippi because my area had a mandatory evacuation. I was supposed to fly to Philadelphia on the Friday after the hurricane, upon calling American Airlines to cancel my flight (I couldn't get out of Mississippi so I didn't want to take up a seat on a flight for someone who could leave the area) they were not helpful at all and weren't kind. I, thankfully had gotten insurance through Allianz and they were very helpful and sent me a refund check for my flight very quickly. I highly, highly recommend getting insurance through them and am extremely pleased with my experience. Thank you!

I am appreciative of the online submission option. In my opinion, the process would be a little less tedious if one were able to submit all documents at once as opposed to having to upload each document separately. Otherwise, the process was relatively simple and the response time was great!

This was the first time I have ever taken out insurance. Why this time I don't know. These people are wonderful. I fell and hurt my kneecap. It was swollen all the way to my ankle. (Still is after 2 months). I filed with this company and I believe it was a week or less after they received the paperwork I received my check. Full amount. I was going to call and thank them, but never got it done. This was an answer to a prayer, because I am on a limited income. Highly recommend.

I purchased travel cancellation insurance for my wife and I for a domestic Australian flight 2 months prior to departure. My wife's mother had a stroke a few weeks before we were due to leave. My wife stayed behind as a result. I submitted a claim for a reimbursement of my wife's ticket but it was refused because my wife's mother was not born in Australia. I again put in a claim for the cost of my wife's ticket and it was reviewed. It was again refused. I once again placed my claim in the disputes process. My claim was refused for a third time. The reason for the rejection of the claim was because my mother-in-law was not born in Australia. Absolutely ridiculous. This company has no goodwill and is parasitic in its nature. I will not be dealing with them in the future.

I am very happy with the policy and the great response. I have recommended Allianz to all my friends! Very pleased!!! I will enjoy my refund. Thank you! I have provided you with my evaluation and I look forward to using Allianz in the future.

Highly satisfied! The entire process was very easy and received a refund for the price of my miles within maybe a week by mail. I recommend anyone who travels to insure with this company, no scamming. Thank you so much!

The Allianz Global Staff took my call during a family medical crisis and patiently walked me through the steps of filing a claim. It was a relief to know that I would not face a financial loss on top of the other stresses I was facing. Grateful for the peace of mind and customer service.

Allianz did an excellent job providing travel reimbursement for a trip that we had to cancel at the last minute due to an illness. We called the company and they gave us specific directions to follow and we received our refund in a timely manner. We will use this company again in the future!

The website was fairly easy to use and I was able to upload all the required documents easily. The claim was paid promptly, no questions asked. It probably was useful that I had included a spreadsheet detailing what I had paid, what was credited and when, what was non-refundable and the total of the claim.

I received less than my requested claim amount. There was no communication to me as to why it was less than the claim. I sent an email asking for this information and never received an answer back on my inquiry.

My sister and brother in law invited me on a trip to New England to see the fall foliage, but because my brother in law needed to have open heart surgery we had to cancel the trip. I needed to change the dates on my flight to be there for his surgery and help out, but the airline charged a change fee. My sister had purchased the insurance for the trip which in turn is why I was refunded for the change fee. The whole process went very smoothly and I appreciate your taking care of everything in a timely manner. Yes, I would recommend your company to my friends for their travels. Thank you.

My travel was canceled due to my cancer recurrence. I am happy that I have my travel ticket cost has sent quickly as support documents sent to Allianz. I would recommend friends and family to buy insurance from Allianz for their future travels. Thank you Allianz.

I was very pleased with Allianz especially with the quick response and easy filing for refund of trip cancellation. I will use this travel insurance again, I only wish I could have the ease of filing with CSA which I used through Vacations to Go.

I had a great experience with Allianz! I had a family emergency and had to cancel my hotel. I called Allianz and explained my situation, they were fast and very friendly with my questions and concerns. I was treated so good and will use this insurance again and again. Thank you for the quick and great outcome!

Very happy with the purchase I made. We ran into extreme weather and were unable to stay where reservations were made. Provided the documents and received a prompt payment. Thank you very much! Will be purchasing travel insurance every time!

I was so pleased with the ease and speed of my service with Allianz. My trip ended poorly and I was worried that the process of asking for reimbursement for my unexpected costs would also be difficult but it wasn't and this made it feel much better.

Did not receive the outcome intended but somewhat satisfied with the final outcome. AA delayed my trip by more than 14 hours and I only was compensated for the four hour hotel room fee I incurred. I feel they are liable for 1/2 my flight due to their error.

In June of 2018 I purchased travel insurance from Allianz Travel Insurance Company. I used them for several of my trips. About a month before my departure date in November my wife suffered a nervous breakdown and required hospitalization. I canceled my trip and submitted a claim for reimbursement. My claim was denied because mental health was an exclusion. I immediately sent an appeal and was turned down again. I admit it was my fault for not reading the policy before purchasing it but my wife did not have pre-existing conditions at the time of purchase.

The customer service for Allianz was outstanding and they are a company of integrity. We had delayed luggage and a travel delay and they were very efficient with processing our requests. Whenever we travel in future, we will use Allianz. They help take the worry out of travel.

As sad as I am that my ski season ended before it began due to an injury to my hand that will require surgery, I appreciate how quickly my claim was processed. I have already suggested to friends with seasons passes to consider this protection.

I called to check status of refund. Found out the check was being sent to my FL address. Agent said it would not be forwarded (it was) and cancelled the check. I called 3 more times. Was given incorrect info until I spoke to Pedro last Wednesday. He took my bank info and said I should have the money in my account on Friday. It is still not there!

I had to submit a claim. I used customer assistance and on-line. The individuals I spoke to were courtesy and informative. They answered all my questions accurately. I then use on-line and it also was very easy to navigate. Most importantly, everything said and emailed were precisely what I had to do to be reimbursed for my loss. I will recommend Allianz and I did inform AAA, who directed me to Allianz, to continue to use and recommend Allianz to their members.

I have suggested Allianz to my family members and a few traveling friends, even though I have never had to use it in the past. This past summer, I arranged a flight to Slovenia for my husband and as usual added Allianz to his travel plans. When I was diagnosed with cancer in August, he cancelled the trip. Putting in a claim to Allianz was the farthest thing from our minds, but when things got a little less hectic, I did do just that. The process of filing a claim was painless and the receipt of the total airfare amount very prompt. We are more than satisfied with Allianz's response and will continue to use and suggest its outstanding service. Thank you so much.

I usually don't buy airline insurance but due to an injury I was not sure I would be well enough to travel to a family wedding. It turns out I was able to go but the first flight segment was very late and I missed a connection. Allianz was easy to work with and prompt to evaluate the claim for a hotel I needed at the last minute. I will consider using flight insurance in the future as a result. Many people wonder if these extra airline insurance plans are really worth it. I'd say "yes!" after this recent experience. Planes are often delayed these days.

From the moment I called to alert Allianz of my situation, I was treated with compassion and respect. The agent told me to focus on my family first, and I could file a claim after I'd returned from my sister's funeral. I really did not expect the claim process to be easy but I was pleasantly surprised. The online instructions were helpful, filing was simple, and I received a check in about 10 or 15 days. Thank you for your professional handling of my claim. I am impressed, and VERY PLEASED!

We were surprised at how quickly we received a check for the flight cancellation fees! I was able to provide Allianz with a PDF of a doctor's statement, and there were no questions asked. We simply got a check within a week of making the claim. That was so impressive! We always get flight insurance, but never before had to make a claim. We were just delighted with the "authenticity" of Allianz's coverage.

I took out trip insurance just in case I had to cancel. I never expected to be snow bound on a tour bus for 16 hours, missing out on my hotel accommodations. Allianz reimbursed me for the hotel charge. I will always take out trip insurance in the future.

Our vacation was sidetracked by Hurricane Michael. I was unhappy that the airline declined even to offer credit for our canceled flight. Allianz handled everything with zero hassle. You guys are awesome.

Always a pleasure to deal with this company. So comforting to know that you have coverage from a good company. Filling out the claim form is simple. and there are contact numbers if you should need help or have questions.

The intake process was user-friendly and quick. Once submitted it is quite a long wait until a decision is arrived to. I would have really appreciated more specific status reports along the way of where the review was at and perhaps even an approximate days/weeks countdown of how much longer a decision would take.

Thanks for quick action about my traveling claims. Your service team is excellent and definitely I will refer this insurance purchased to all my friends and family. Thanks very much for quick contact and thanks what you did to me.

I was injured while in France and 10 days after surgery was flown home with a nurse and assistant. If I had not been proactive in ALWAYS calling Allianz (no one from Allianz would ever call me) I fear I would still be in the hospital in France. Unprofessional, non-caring, inept is being kind. I WOULD NEVER RECOMMEND ALLIANZ TO ANYONE. I have insured with Allianz over the years, but never imagined that the supposed $1million evacuation insurance is a hoax. I was flown home on commercial aircraft having to lie flat on my back for 25 hours, which included two flights and two ambulance transports. BEWARE OF THIS COMPANY.

Alliance was very helpful - the online application process was clear - I submitted documents and shortly after arriving home I received a partial refund. I had missed my return flight because my mother in law was in critical care and I needed to stay with her.

During my trip to Italy and Greece, my wife and I had to delay or flight back to Los Angeles, CA, due to weather that prevented us from traveling for two days. I had to change our flight and stay in a hotel for two nights. I filed a claim and received compensation for the airline flight and the room. The claim process was straightforward and the claim was approved very quickly.

Excellent customer service and help when needing to file a claim. The online process was easy to follow and took about 10 days for the claim to be accepted. I was able to easily navigate the website and find what was needed to submit the claim.

I will highly recommend your coverage to friends. It was a difficult time for us and you were professional, efficient and paid our claim in a short amount of time. Will definitely take insurance when offered by your company on our future trips.

My wife and I planned for months to visit friends and family so purchased airline tickets and flight insurance several months in advance. Unfortunately a health condition surfaced that required immediate attention forcing us to cancel our plans. Putting the required insurance paperwork together takes some effort but once done we shortly received a full refund less the cost of the insurance. We are very pleased with the service we received from Allianz.

This was the easiest insurance claim I have ever experienced! Bar none. The website is easy to use and provides the information and instructions necessary to complete your claim. Service reps are friendly patient and knowledgeable. All in all, I would highly recommend buying this travel insurance. You'll have peace of mind and good service. They did not nickel and dime us and one submission of the documents was all that was necessary. Very timely also.

We were very pleased with the attention we received once we submitted our documentation from the doctor. We have already recommended your insurance to other travelers and we will use it once we are ready to travel again. Again, thank you for your service.

Easy to do online. Fast and fair. Adding insurance to all my travel. Won't leave home without it. Recommending to all my friends and family. Important to include in your planning for all trips in the future and build the cost in to your plan.

Due to Hurricane Michael and damage to our home, I was unable to visit a family member as planned. We always insure our travel as it gives us comfort to know that unforeseen events won't have an economic impact on our plans. Allianz is great to work with.

My policy number was not created timely. I spent several weeks back and forth with Cheap Carribean and Allianz. I did not know if I had coverage. No one contacted me from either company. Finally payment was resolved. Not sure I would get insurance again from this company.

I had to cancel my trip due to my becoming ill, and Allianz reimbursed me for the airline cancellation fee per my policy without any problems or delays. I was able to submit the claim documents online, and made one phone call to speak with an customer service person, who was helpful.

This was the first time I had put in a claim and wasn't sure how the process would be and how long it would take. Overall the process was smooth but reading several pages of disclaimers is a somewhat daunting and not knowing if your claim qualifies for your issue. I did get a doctors which you accepted and very happy for that. The refund came back after a few weeks, I thought I would be getting an email telling me that the claim was approved. I found out when the check came in the mail. I know you can go online and check but I was waiting for an email. I would recommend this insurance for people who travel and not knowing what can happen in this crazy world we live in.

Thank you much for the refund for the airline tickets. We have traveled a lot over the years and this our first time we had to use the insurance. On future trips, we will purchase your travel insurance again. We appreciate your quick response to our claim.