Allianz Global Assistance Reviews

My husband and I recently had to cancel an Alaska Cruise one week prior to our scheduled departure. He ended up in the hospital on an emergency. His doctor advised us not to make the trip if he were to be released. My AAA Agent advised Allianz and turned in needed paperwork. I got a letter from the doctor and emailed to Allianz. Within two weeks I received a reimbursement check in the mail. It was such a relief.

Our trip was canceled due to a change at work that caused vacation time to be revoked. We were fully refunded the penalty fee for cancellation and the check arrived within 2 weeks of the cancellation. Great company. Great service.

I was delayed overnight on a flight from Mexico with a group of 7 other individuals. I remembered I had insurance and contacted the company. The agent Daniel that I spoke with originally was most helpful with my 2 claims and assisted me with filing the necessary paperwork. He understood the issue and directed me as to which part of policy would benefit me. I am most pleased that after reviewing the paperwork forwarded, the both claims were settled in my favor. For the small cost of the policy, it is worth buying insurance.

From the time I contacted this service everyone was professional and willing to help me with this claim. It was all handled well in a timely manner. I had trouble filling out form online so I called to process the claim. The gentleman was very helpful.

Allianz has been easy to work with as I incurred an injury during my travels. From additional travel expenses that I incurred due to the injury, to the costs not covered by my insurance, Allianz has backed me up entirely. The peace of mind is always worth it, but it's especially worth it when you need to truly utilize the service.

I had to file a claim for a cancelled flight and I found the website really easy to use. All I had to do was to provide the document to support my claim. I just scanned the documents and linked it to Allianz. They respond back very quickly requesting additional information. That was provided and within 7 days I had a refund check for the cancelled flight. I am very pleased with Allianz and will continue to use them.

I called and chatted with an agent, then completed the paperwork I got in the email and scanned the materials I had from hotel and car repair shop and rental company. Next got an email about it, and before I know it there was a check in the mail. I had no issues at all, simple and easy.

I could not be more pleased with the process and refund. I have been very ill with no energy to fight for a refund. Thank you for accepting the information sent in. Also thank you for the phone assistance. I made many calls to understand how to submit forms required. I will always take this insurance with all trips from now on. This was my first time.

While I appreciate my claim being promptly approved and each representative I worked with being very courteous, I was not pleased with the number of times I had to call in order to complete the process of payment. I had to call at least 5 times based on a clerical error made by the rep entering my payment details. Striving for first call resolution would have increased the rating. Thank you for protecting my travel.

Due to a serious health issue, we had to cancel our trip. The airlines would not refund us our tickets. Thankfully, I took out insurance through Allianz. I am most pleased that I was paid in full for my airline tickets, and I was promptly paid once all the papers were in.

We purchased tickets to Alaska this summer and used air miles to pay. As we got closer to the time of departure we kept reading about terrible fires and smoke that made the area that we planned to visit unlivable. We contacted Allianz and told them about our dilemma. After reviewing our case they agreed to refund the cost of our air miles so that we did not lose them once our trip was canceled. Thank you to Allianz.

I filed a claim 7/27/2019 for a trip deposit of $1372.36 because of a knee injury dated well before my intended trip in early September. Allianz Canada acknowledged receiving the claim 8/9/2019, but on 2 phone calls have failed to acknowledge their contract to pay the claim with 7-10 working days. Their excuse that the clans are backed up for a reviewer to make a determination. If you let me I would rate this experience a zero! NO STARS.

Be careful.... When I read Trip Cancellations as one of the benefits I purchased this for our son. Now I have a situation where his high school had to change their game to the night of his travel day due to Hurricane Dorian. I only asked if I could change the flight for him to fly the following morning and the answer is NO. The only thing this covers is a medical emergency which you have to submit the doctor's note and it is reviewed for 10 days. So even that isn't guaranteed to be covered. If you ask me this is a total scam. The customer service rep did tell me that if the airline cancels the flight it is covered. - Well no kidding - the airline would reimburse me if they cancel the flight. Not Allianz Global. I will never buy this again.

I ended up canceling my trip to Dominican Republic due to an infection that turned into an emergency surgery and Allianz insurance processed my claim within a week and I was refunded all of my money. Their website is super easy to do and submit all my paperwork. Their customer service reps were always nice and eager to answer all my questions. I would recommend everyone to get insurance thru Allianz!

I was extremely pleased with the quick & easy time for my refund. I will definitely use this insurance in the future. I filed a claim before going into the hospital for surgery & there was a check at my home waiting for me when I returned home. I will recommend this insurance to everyone.

After a airline delay made us unable to get hone and forced my family to purchase tickets in another airline, I was surprised and happy that I was able to get the entire cost on the additional tickets refunded through Allianz.

I bought air tickets and bought insurance with it just in case we couldn't make the trip or something happened on the trip. All the airplanes we took were delayed and luggage came on a different day then we got there. We had no meals on the plane and snacks were not provided. Allianz was very good at giving up money back for our trip from hell. Our 40th anniversary trip was wonderful except for the flying part and it made us feel better to be reimbursed for our difficulties.

I recently purchased allianz travel insurance for a hotwire hotel as they do not allow refunds. On the hotwire website, allianz advertises as such "Create memories. Not worries. Benefits include: Trip cancellation protection. 24/7 award-winning live support". Not only did I receive neither of the above, I was very disappointed in the outcome of my claim.

The claim procedure was simple.. answer several questions and upload verification documents. The progress of the claim could be tracked online too. The claim check was received several weeks after filing. I highly recommend Allianz travel insurance every time you book travel expenses as the unexpected can occur and ruin a vacation. With the claim proceeds you can at least recover your prepaid expenses.

After your agent received the requested documents the process was timely. Prior to that, it took too long communicating with travel agent. Much faster once I (client) inserted myself in the process. Communications should include the client who is interested in quick resolution. Cruise date April 2018. Resolution Aug 2019.

I purchased a ticket to Hawaii and at the time was offered travel insurance through Allianz. This insurance would include covering the reimbursement of plane tickets if for some reason I was not able to to go on my trip. Well, unfortunately one of my family members was not able to go on the vacation due to an unexpected illness. I filed a claim as soon as I found out my family member couldn't go. Allianz simply asked me to submit a letter from the doctor and fill out the required forms. I went on my vacation and came back home to a reimbursement check sitting on the counter.

I recently had an unexpected medical emergency on a cruise ship and had to be medically disembarked in British Columbia (luckily this was our planned last port). The doctor on the cruise ship contacted Allianz on my behalf to check on my coverage. I went to an emergency room and found there was not an ophthalmologist on staff there. I had to be transferred to a second hospital. I had laser surgery there and was cleared to fly. Being in Canada everything medical had to be pre-paid on my credit card. Plus, we didn’t make our original flight, and had to pay for new flights home.

Very efficient, people-oriented personnel. From my very first contact with representatives, I received clear, understandable directions on filing for reimbursement. They were courteous, knowledgeable and readily answered all my questions. The entire interaction was a pleasant experience. Thank you, Allianz for having great representatives.

Cindy and I had planned a cruise with YMT and a few weeks before departure we had to cancel due to an injury which was very disappointing. Trying to collect the documentation I needed, I had to call Allianz for help a few times. The staff was always polite, professional and helpful as to what forms were needed. I would recommend Allianz travel Ins.

Your travel claims reps are to be commended for the handling of my claim. Despite my impatience and misunderstanding of the claims process, the reps I had contact with whether it be thru e-mails or direct conversation were very professional and courteous. While it took a while, after I supplied the required documentation, My claim was processed to a positive completion. I certainly appreciate this experience and will consider this service when booking future travels. Thank You. Dave

We had to cancel a planned trip to Mexico due to my husband's health problems. This transaction ran very smoothly thanks to the AAA agent and received our deposit refund earlier than I expected. I would certainly recommend your services.

We had to cancel our trip because my husband is undergoing chemo for the next 18 weeks. The Dr. wrote a note and the money was in my bank account to pay for his treatment in just 10 days. I will always get insurance with Allianz in the future.

There was a lot of uncertainties surrounding my travels, and that's why I decided to get travel insurance. I'm really happy I did. I had significant delays that impacted my plans, and one of my baggage was damaged. I was covered under my travel insurance.

Expeditious refund of trip costs when a completely unexpected hip dislocation occurred. Would definitely use this company again. We travel at least once a year and as we age we have to think about things happening out of our control. Thank you for being there and refunding our money with no hassle!

I purchased the insurance for a trip overseas that involved a couple of legs and thought I would be covered for any issues. On the first day of my trip my flight was cancelled from my originating airport. This was due to weather and could not be helped. But I missed connecting flights in Newark, Glasgow and London. Because the flights from Glasgow to London to Madrid were booked separately than the initial legs from Columbus/Newark/Glasgow, the airline for the for the second leg of the journey was absolutely no help and even though I called ahead - they listed me as a no-show and charged me for new tickets that were twice as expensive as the original ones I had.

My adopted son came 4 weeks early, and so I filed a claim since I would no longer be able to take the trip. I submitted the paperwork, and my check was in the mail a week later. One piece of feedback is that I did not receive any sort of response that my claim had been reviewed, so while I was very happy to receive the check, I would have appreciated an email or phone call that the claim had been approved. Thank you!

Hello, First of all, my sincere thanks for your help. I had purchased travel insurance along with my Delta Airlines ticket. The flight was canceled due to bad weather and there was trip delay as well. So I had filed 2 claims and the representatives were amazing and they resolved the claims satisfactorily and I had received the check to pay my hotel bills. Thank you for your help. Regards, Sumita

I found understanding how to file claims in my policy documents was confusing. I called and found your person on the phone with me to be very understanding and courteous and she helped me to file my claims appropriately. Payment was received in a timely manner.

I strongly recommend Allianz travel insurance!!! My plane was late. I submitted claims, representative was very professional and helpful!!! I receive check next week after I submit claim. Everything went very professional!!! Definitely I will buy this travel insurance for my next trips.

I was very impressed with the fast and efficient manner in which our claim was processed. The quality of customer service was top notch and was much better than our experience with another company on a different claim. We will definitely purchase travel insurance from Allianz for future trips.

This was a highly stressful time for us and your quick response regarding the cancellation and refund of our cruise was impressive and deeply appreciated. Thank you for helping us out and giving us one less thing to worry about at this time.

While on my way to an airport in Montana, I struck a deer in a remote area of Idaho. Got a ride to a different airport, caught a flight and made my way home. Rental car was severely damaged and had to be towed from the scene. I struggled some filling out the online forms due to my limited computer skills. Went on another trip and when I returned. THE CHECK WAS IN THE MAIL for all submitted out of pocket expenses.. No phone calls, no requests for additional info, no additional forms to fill in. Great experience. I worked for insurance companies for many years and I know this is not the usual customer experience. Thanks ALLIANZ.

Have bought this travel insurance before but never needed it. Used it this trip for urgent a medical procedure while on vacation in Italy. They have excellent customer service, the website is easy to use and filling out the eForms for claim service is a breeze. I would and do recommend this program for any traveler.

I called Allianz on the early morning hours of Saturday June 8th from Hawaii. We had booked our resort for 5 nights and wanted 7 instead. She asked for my order number, which I had the actually Allianz paperwork with me. I told her it showed a confirmation number, but not an order number. So I tried to give her this number and her attitude became totally rude stating she could not help me without the order number. After putting me in tears, she finally looked up my account by my name and gave me the “order” number, which was the same as the reservation number I gave her! She told me to make sure I know it for the future. Totally rude and I called my travel agent that same day to complain how beyond rude and yelling this Allianz rep was. I would never book another trip if Allianz is involved!

I was pleased with the outcome of my claim and timeliness of response. Initially, it took me a little while to determine how to process the claim, but I called the customer service, and they helped me proceed. Thank you.

Very satisfied as to how well this claim was handled. Everyone I talked to was very helpful. Very professional. Communication was very good. The use of the ability to use e-mail was very successful of getting the documents you need to handle this claim.

Allianz came through for us; my daughter and I couldn't fly because my mother was hospitalized and then entered rehab and I needed to attend her medical appointments and help with her transitions from the hospital to rehab to home. I wasn't sure my daughter's and my missed trip would be covered but it was. We completed the form and supplied the requested documentation, which was pretty straightforward to do. We received a check that covered our trip within the timeline promised.

Extremely great company. Website has all information that one needs and updates you on the process of your claim. I turned in a claim and my check was issued based on the receipts and paperwork I submitted without any questions back and forth. Will definitely use them again and recommend to friends and family.

Hello! I was very happy with your insurance!! And the extreme fast check I received!! I highly recommend your product!! I travel for business! It is a good feeling to know I am protected! I will not go without insurance again! Thank You. Lisa

We had to cancel our trip and would have been out the non-refundable air fare. Allianz approved our claim within 10 days of receiving the documentation they requested. They responded promptly to questions, and their website has a cool feature: after submitting your claim and documentation, you can see the status of your claim in a timeline on their website, so it was refreshing to know we weren't in claim submission limbo. Will use Allianz again. A+

Out trip cancellation process was handled well, efficiently and quickly. That makes it much easier when you are already disappointed that you could not go on the trip. The staff by phone were clear about what was needed in writing and allowed us to fax it instead of doing it online.

An initial phone call with some questions led me to believe that there was a likely chance my claim would be denied. I was very disappointed by that call because our travel agent had so highly recommended Allianz. So, I put off filing a claim. I’m so glad I finally did! Within about two weeks of submitting the appropriate documentation, I received a reimbursement check in the mail. Having to cut a pricey, relaxing vacation short due to a family emergency was pretty stressful. Recouping some of the extra money spent to rearrange travel was such a relief. We’ve already booked another vacation and have purchased an Allianz policy again. We won’t hesitate to continue to use your services in the future.

I was so glad I had bought an Allianz policy for my planned trip to Europe this past month. Because of employment insecurity, as a self-employed contractor, I was not sure I would be able to take the time because of potential work conflicts closer to travel date. And that's exactly what happened, much to my dismay. My policy covered this last minute change of plans, the agents were very helpful and communicative, and the full refund arrived quickly. I will definitely use Allianz in the future for any travel insurance needs, and freedom from travel stress!

We have used Allianz consistently over the past five years for travel insurance and found they always offer value for money in comparison to other insurance providers. Unfortunately, on our recent holiday to Maui we encountered travel delays due to flight cancellation. On our return home, Allianz covered all our unplanned expenses due to the delay and feedback on our documents submitted to make sure all relevant information was provided for the claim. I would highly recommend using Allianz Travel Insurance for all your travel insurance needs.

We were all ready to catch out flight the next day. My daughter called and spoke to my wife. My daughter a miscarriage and there was no way we'd be flying off the California. Having this type of cancellation, should have prompted a specialist from Allianz to file and take care of the claim. They wanted information that I had to get from my daughter hospital visit and procedure. This only added to the experience. Glade I took out the insurance, but it was not pleasant experience to go through.

Had to cancel trip due to my emergency open heart surgery. Notified travel agent at AAA before the surgery took place. Only complaint is how long it took for reimbursement. Would use them again however.

I had purchased the insurance before and never had to use it. Due to a health issue I needed to cancel my ticket. The process you have in place was timely. I greatly appreciate your service and will purchase the insurance again, as a result of my experience. Thank you. Sorry, I don't have the claim # with me at this time.

We got insurance for our trip to Europe... and during our trip we had flight delay of over 3 hours. All others received $100 reimbursement via their policies... our policy for some reason showed we needed a 6 hour delay. However, Allianz agreed to refund us $200 for the delay. Will recommend this company in the future to anyone asking about travel insurance!

I would give you a good recommendation for your service. But suggest you make the “covered cancellation policy” more clear and offer coverage for “any reason” cancellation, so you understand what you are actually getting. We would have not have been eligible for reimbursement if we had not been able to get the medical support documentation. I have read others were not as fortunate, when canceling for other reasons.

Thank you so much for your help due to my medical condition in needing to cancel my trip, I very much appreciate your help! If I need help in the future I will be working with Allianz and their team to secure and support my trip.

We experienced a super inconvenient travel delay... 13 hours turning our flight into a redeye. I submitted my claim upon our return. Allianz responded quickly to my claim and processed it without difficulty. I was impressed with the speed and ease of working with Allianz.

My partner was unable to fly, but fortunately we had Allianz trip insurance when we needed to cancel. The process for filing a travel claim was clear, so we knew exactly what we needed to provide to fill our claim. The claim was received and promptly processed. We had the refund faster than expected.

This was my first experience with Allianz and I was impressed at how helpful and friendly all their customer support personnel were. They took the time to explain and help me through the process and I am now looking at an annual plan. More than I expected from travel insurance.

Truth be told, my experience isn’t over yet, but at this point, I’m very dissatisfied. I purchased this trip insurance and had to cancel our trip, when I became pregnant with a high-risk pregnancy and was advised by my doctors not to travel. My claim was processed and approved fairly quickly, which I was happy about, and the customer service was excellent. The website was easy to use and submitting the documents of proof that were needed, was simple and easy. This is where the positive experience ends.

Because my flight was cancelled due to weather, Jet Blue felt no obligation to give me lodging or food and I was stuck in the airport for almost 24 hours. A real nice man for your company told me how to file a claim, which I did and was paid. I am full of smiley faces.

Delays and interruptions happen and that's where Allianz experience was a breath to us. Our flight was offloaded and we were re-booked to fly next day by carrier. The national carrier was/is pathetic in providing any further assistance and the lines had wait times of 2 hrs when we tried calling for compensation!!! Two weeks later we filed a claim and were paid immediately by Allianz for the expenses occurred during that 24-hour delay. I would recommend this insurance.

Without question this insurance and my claim was one of the best experiences I have ever had with an insurance company. Easy to process my claim online with the requested documents. Allianz advised about 10 days to process and sure enough after about 10 days my claim was paid with no additional questions or hassle. Would highly recommend.

I recently filed a claim for the airline ticket I had to cancel because of illness. The claim process was easy & they honored my claim & sent a check in the full amount in a reasonable amount of time.

I purchased Allianz insurance when I purchased my daughter a ticket with American Airlines from Seattle to Atlanta for $633. Due to illness my daughter had to first changed the date then wasn't able to make the trip at the last minute so she was unable to get a credit from the airline. I contacted Allianz and they emailed me the application for a payment. I kind of thought I wouldn't get a payment because she didn't have a doctor's excuse. But to my surprise I received a check in about a week for $633! Thank you Allianz!

The initial interaction with Allianz Global Assistance after the accident was exceptionally swift in providing comfort and orientation. They immediately went into action hence allowing the Hospital to commence treatment unhindered by protocol items. You have a great team indeed!

I always get travel insurance on all my travels. But, this is the first time that I had to use it. My trip had to be shorten due to illness. I thought that all I had to do was call the airline and change the date without paying a fee. No, I had to pay upfront and then file a claim. Being in the hospital, I was stressed out as to what to do. But, Allianz made it easy and stress free. Filed the claim online from my hospital bed and in a few days I received my check for $200.00.

I was pleased with the service provided when I made the claim for my hospital visit and related transportation while I was on a tourist visit to Poland. Your claim process was, courteous, efficient and prompt. I will buy this type of insurance in future trips outside of the USA.

I had great experiences with both the JetBlue and Allianz reps, when I had to cancel my JetBlue trip (**) of 8/2/19 due to complications that my daughter-in-law had developed with her pregnancy. Needless to say, I was very distraught, and appreciated very much the sincerity and compassion of both reps. The process was seamless and without any hassle. Kudos to both reps for their professionalism, kindness and empathy. I received a refund for the full fare amount on schedule. I am so sorry that I could not recall the names of both the JetBlue and Allianz reps who assisted me.

Refunded soon after claim was made, excellent service. Claim was made in England as patient had to do blood work, refund came shortly after claim was made. Excellent service, better than anyone else we have used in the past. Thanks.

As I see in my profile, Claim Type: Collision/Loss Damage status is "In process", waiting to upload missing documents. Several weeks ago I had a phone call with Allianz employee, and he has mentioned, that all necessary documents have been received, and in 10 working days I will receive compensation. But it's already more than a month since I have applied for compensation, and nothing is done. Another Claim Type: Baggage Loss has been proceeded, and 250$ confirmed for payment (check #**), but I have to received any money. Please specify to which bank account it has been transferred.

I had to fill this insurance due to being unable to go to New Orleans due to flooding. The process was very easy. I called and was given a number for filing for lost. I received my money direct deposit in no time.

From the day I called to inquire about how to file my claim, your organization proved extremely helpful and professional. Having to cancel our trip due to illness could have been much more stressful but your staff made the process easier due to their diligence and kindness. Sincere thanks for your help. We definitely recommend this company.

Allianz was very helpful. After a medical problem, we received insurance funds within days after receipt of doctor's certification. The funds were directly deposited in checking account making it easier for me. I would recommend Allianz for anyone who might think they would be unable to travel on a scheduled trip because of a medical problem.

Money came with no problem, but I sent you the credit card bank statement and asked you why I was charged $28?? Three times. I circled the charges, never got an answer. I let it go but still wondering why.

I purchased Allianz while purchasing a flight through Priceline. I then had to cancel my flight for a medical reason. Allianz representatives were very helpful over the phone, and I received a refund very quickly after submitting my claim. Very professional and helpful. I will purchase travel insurance through Allianz again. Thanks!

I received immediate and very courteous and caring assistance from Allianz as they managed a return of airfare due to my elderly father's illness. The refund process was easy and I received the refund in a timely manner. I will use Allianz again and recommend to family and friends.

You buy airline insurance for the just in case something bad happens or the what if things that life throws at you. I have anxiety and depression and have battled with it for most of my life but have never been suicidal before. Until a week before I was to travel to visit my husband who was out of state working. I was admitted into the hospitals and stayed there for treatment. I, of course will be missing both of my flights. I completed all the correct paperwork and submitted it. My claim was denied because mental illness are not covered.

I have a annual policy. I was supposed to fly to Italy and got a text 5 hours prior to flight that my flight was canceled. They put me on a flight 24 hours after my original flight. When I got home, I made a claim to Allianz and I was denied. They paid me nothing!!! They kept asking me for more and more documentation, but paid nothing. I would never get insurance from this company again!!!

I am more disappointed with myself for not understanding the health rules you put forth than with you. My husband had a heart attack, a stent installed and a stroke over a two week period yet was able to get clearance to go to Hawaii by his cardiologist before I bought the ticket. He’s 80 and I wanted to make sure he saw Hawaii while he could still enjoy it. Unfortunately, within a couple weeks of the trip he had another more significant stroke which required extensive rehab which he is still involved with. No good deed goes unpunished. I am angry with myself for clearly not understanding the contract and yet I don’t blame you for the lost $2200, it was my fault. It didn’t even enter my mind that there would be a problem with the insurance! I’m stunned that I gave Hawaiian Airlines $2200 and received nothing in return!! If we ever get to fly again I’ll pay more for refundable tickets and not buy travel insurance.

We don't travel much and now that we are older we understand you never know what life will throw at you. We bought travel insurance from Allianz recommended by our AAA travel agent. Best decision we made in a long time. We had a family emergency the week prior to our trip that required us to be here and the customer service at Allianz explained everything and was sympathetic to our issues. We submitted our paperwork within 3 days of our call and 10 days later they deposited our full travel cost back to our account. I would never dream we would have needed it but thankful for them and we will use them when we decided to ever travel again! We thank you!

Thank you to Allianz Customer Service Team!! They responded promptly and issued me the check for rebooking within 10 days of submitting my claim for rebooking my return flight, due to my sons military orders being extended. Very professional and courteous and followed up with communication promptly.

I had to change my plans for surgery in DR unfortunately due to the new rules and regulations as well as turn of events in DR. I filled out the hassle-free paper online and I was refunded in less than 7 days. Quickest and smoothest transaction ever. I will always purchase insurance from Allianz going forward.

Initially I was a little skeptical about getting travel insurance, but in the past we have lost money on an Airbnb and doctor visit with no insurance. On a trip to UK this past July we were taking no chances and bought a basic policy. Well, lo and behold if I didn't get a case of bronchitis three days after arriving! And had to see a doctor in order to confirm diagnosis and get something stronger more than over the counter cough syrup. Upon our return I submitted a claim for doc and meds and in less than 10 days got a check from Allianz for full amount. Granted, it was only around $90 and insurance policy was a little over $200, but took the sting out of the situation because Allianz really did pay promptly. I will use them again in the future!

Thank you for your timely assistance with my travel delay overseas. The call center agent was knowledgeable and helpful. The claim process was fast and painless. I especially like the online upload feature. Received the check within two weeks of claim submission.

This is the second we, unfortunately, had to use our travel insurance because we had to cancel a trip. The online claim reporting was simple, uploading documents was easy, and our refund was received faster than they said -- a pleasant surprise. We have gotten our travel insurance through Allianz for well over 10 years, and we will continue to do so. Reasonably priced and fantastic service.

My flight was cancelled and rescheduled 2 days later. This is exactly the case when you are really grateful that you've paid for the Insurance. Truly satisfied with the claim experience! The online process is efficient and easy to follow. Responsive customer service. Thank you for your professionalism, support and efficiency!

Allianz has come through for me twice when I have filed a claim (two out of two), but my only concern is that I was given the wrong information from customer service when I called them about my issue before I filed a claim. I was told my claim would not be covered, but if I wanted to, I could file a claim anyways. I am glad I did because it was covered and I received a check yesterday.

I can’t remember when I’ve had such a great experience going through an insurance claim process. Your customer service representative was professional and pleased to assist me. Not only will I continue to use your services, but I will tell everyone about your services and how pleased I was.

I was very satisfied with the service provided by Allianz. While traveling my partner became injured and we reached out for help on where to seek medical attention. The Allianz representative was very friendly and helpful. When we returned from our trip, we were easily able to make a claim for the medical expenses on our trip using the online process. Thank you again! We appreciated your help!

I filed a claim because my husband had a non-refundable airline ticket and he had to cancel his trip due to a medical issue. The claim was filed on 7/24 through an easy online process. I did have to gather some documentation, but it was reasonable. I received the refund on 7/30. I felt it was a quick turnaround and a relatively easy process.

I was very impressed with how easy it was to file a claim with Allianz. The email was appreciated letting me know that the claim had been received and subsequent emails keeping me appraised of the ongoing status. The claim was reviewed quickly and a decision made to cover the unexpected additional hotel expense incurred when our original flight was canceled and rescheduled the following morning.

It was great to have the app on my phone. It gave me a sense of security since it provides important information. Someone always answered the phone immediately as well. I submitted a claim after my trip and the process was easy and fast.

Trip Delay. I filed a claim with Allianz and the whole process was a breeze. Everything was done online and the whole experience was awesome. No fuss, no unrealistic requirements. Claim was approved in a short period of time and I already received the check.

My flight on July 12 from Barcelona to Chicago on AA #41 was delayed. As a result I was going to miss my connection from Chicago to Albuquerque. When I called your office from Barcelona on July 12, I was told that because my flight was not delayed 4 hours or more, that I had no right to make a claim. What a shock! I felt tricked and betrayed - thinking I had travel insurance.

Illness reimbursement. Excellent and very easy to use system, clear and accurate information. Was easy for me to follow and company did not question anything from me as maybe I thought I may have to provide information but extremely quick and from now on I will always purchase insurance. I usually do purchase insurance on long-time planning trips never expecting to use but only for peace of mind. Never ever realized it would be so easy of course, as long as the truth always prevails from both parties. I will always purchase insurance with confidence.

When I purchased trip insurance, I didn't actually expect to use it. I can say now that it was worth it. While it was hard to have to go to Florida and return without my Mother-In-Law, it was nice to know we were being reimbursed for her airline ticket, which she was unable to use after her stroke. Hopefully, next time we go to Florida, she'll be well enough to travel.

My husband got sick on our dream trip and had to find a doctor in Scotland. He was treated and got some antibiotics. Upon returning home, we submitted the medical documents thinking we might get reimbursed. It was simple to do online, and much to our pleasure within a week we had a check for the full amount. Great service!!!

Because of my husband's health we had to cancel a trip to Alaska. Because of our Allianz insurance we were able to cover the airline's cancellation fees. The people we talked to at Allianz were super helpful and we were able to receive a full refund of fees.

I required two different trips to Dr while in Germany 4/19-5/19. I paid out of pocket, and submitted lain when returned. I had prompt response, I sent the needed evidence, and quick reimbursement! This is our 10th time having Allianz as our Insurance provider when traveling in Europe. Very pleased with the service and coverage, and plan to have them cover me next year when we return to Germany. Thank you for your service!

While at a resort in Mexico, my husband had a need to see the resort physician. Allianz Global covered the whole cost of the visit and medications. It was fast and easy to file a claim and they did a direct deposit into my account faster than I expected. Great service! I will never go without Allianz and will recommend to all of my friends!

I was pleased with the speed with which my situation was handled. I was advised about the timeline and it was more than accurate. I received my reimbursement in a very prompt fashion. It would have been beneficial, however, if I had known that the funds could have been put directly into my checking account. Happy nevertheless.

We had purchased an Allianz product for flight insurance months prior to our trip. Unexpectedly, our daughter ended up with a psychiatric hospitalization that occurred at the time of the flight. To our surprise, being in the hospital wasn't a good enough reason to miss a flight by their standards, and they provided no coverage for trip cancellation - because it was a mental health concern. I am an MD, and the brain is part of the body. This is overt discrimination. On the Alaska site from which we purchased it, there was no information under the FAQs, although there was a warning about existing medical conditions (which didn't apply in our case). As best I could tell, you couldn't read about what was covered until after you purchased the policy. The customer service rep was helpful, but the person to whom we were supposed to make our appeal did not call us at the time they had scheduled. We haven't heard from them again, and that was 3 weeks ago.

My claim was handled very quickly. The representative was very knowledgeable. It took very little effort on my part. Submitting online was very easy. I was pleased with my interaction with Allianz. Very well worth it. Would definitely use again for peace of mind.

I bought four tickets for a week trip to Dallas Love Field Airport. My cough started get worse a few days be for flight. I am nervous it might destroy the spirit of travelers and our family. I call out for help. Customer service of Allianz Global Assistance provides the tools in many ways to help me. I greatly thankful for all the help to me.

I found it easy to file a claims report and provide the information needed. Even though we were disappointed in having our trip cancelled, we were thrilled to receive all of our claim payments so soon. We will use your company again.

Very prompt positive response to my claim. The check came in the mail today. I had some trouble with the claim online, so I called your contact number and a very kind man helped me with the claim. I was very impressed with your company.

I love this company! I missed a flight because of a road closure and had to stay overnight at a hotel near the airport because the next flight to my destination wasn't until the next morning. Allianz Global Assistance refunded my entire hotel cost. Amazing!

I had a flight cancelled unexpectedly and the airline couldn't get me a new flight. That was part one of two flights in the journey so I had to buy a new ticket that wasn't too cheap. I remembered that I had travel insurance with Allianz so I decided to see if they help me out. Filing the claim was super straightforward and easy to do, I am so thankful I got travel insurance with them! I normally get it every trip, but I have never had to use it until now and it was great service!

Usually purchase trip insurance, have never used it. Filed first claim for trip interruption due to illness for myself. Claim agent I spoke with was very helpful and guided me on how to make the claim electronically. It worked! My claim was approved and I received a check within 10 days. Thank you!

Thanks for your prompt attention to my claim, it was a joy to work with you. Made a phone call, filled out forms, awaited response, and done. Clear concise instructions, friendly personnel, worth the purchase for to my emergency change.

I had to cancel three flights. All three were insured by Allianz. I am happy to report that all three flights have been reimbursed. I had to follow instructions to include information as required. I did so and the refunds were processed without anything additional needed. I am very pleased with the service.

I had a claim to file for my recent trip, the first time I've made a claim with trip insurance, and I was dreading it, expecting a fuss. But I'm very pleased to say that it was very simple, and I was fully reimbursed for the hotel cost that I requested. Payment was made promptly. Thank you!

So glad I purchased this insurance on our flight. Never dreamed we would use it. With an unexpected medical issue and not able to make our flight. So glad I purchased the insurance. It is so easy to use Allianz website to make the claim. Also called Allianz to make sure any questions I had. They were extremely helpful. Thanks Allianz.

Thank you for my for the quick response time to my trip cancellation refund request. The entire process was completed in a professional manner. I would not hesitate to recommend Allianz travel insurance to others.

I had a great experience! They responded to my phone call right away. The lady on the phone was really nice and helpful. It was easy to file a claim! I got fully refunded for my canceled flight! I would totally recommend to anyone!

When my flight was canceled, I immediately called Allianz and was given clear instructions on how to proceed. When I arrived home, I filed my claim online and was surprised to see how easy the process was. I was able to complete the process entirely online and received reimbursement 7 days later. That was beyond all expectations!

Everything was easy to handle online. Compensation was prompt. I was glad we had the insurance. Like the fact that health insurance is a part of your plan. Keep up the good work. We will use you for future trips.

We had to stay overnight in Chicago due to an airline flight delay from Vancouver that caused us to miss our flight connection in Chicago. Allianz helped us find a hotel for the night and also fully reimbursed us for the unexpected one day cost. Purchasing the Allianz travel insurance was well worth the peace of mind you get, and they proved to be an excellent company when you do experience a problem with your trip.

Thank you for your compassion regarding our change of travel plans due to critical illness and diagnosis. Your compassion was valued and the quality of service toward our claim was outstanding. We recommend Allianz in planning your travel. You never know when circumstances will call for a change of plans.

Allianz is a wonderful insurance co. The claim was easy to file and they paid the claim within three days. No questions asks. I definitely would recommend this company to everyone. There should be more companies handling their business so efficiently.

I was pleasantly surprised at how easy it was to get reimbursed for our delayed European flight. It was easy and hassle-free. It was a simple matter of going online, scanning the receipts, and filling out and submitting a form with the scanned receipts. A few short weeks later, a check arrived in the mail.

On a recent trip to England, my wife was knocked to the ground by a bicyclist. I used the medical coverage portion of the policy to recover costs of treatment. The response time and coverage was outstanding and I will continue to use this company for travel time.

Though we have purchased travel insurance in the past we have never had to file a claim so we were insure how it would turn out. The experience with Allianz Global Assistance was nothing but excellent. Because of a medical problem, we had to cancel a trip that was planned for over a year. The claim process was all electronic and very easy to follow. We filed a claim on a Saturday evening and received an email the following Monday that payment had been processed on the claim. Excellent experience. Would recommend to anyone needing trip insurance.

I was due to go on vacation to Cancun, Mexico on July 29. Unfortunately I had a accident and broke the femur in my right leg. I notified Allianz Claims regarding my injury. I did submit proper documentation. I received my Trip Cancellation Protection monies in a exceptionally short manner. I am thrilled with the service I receive and would highly recommend Allianz when traveling. One never knows what may befall them. Thank you Allianz. You are amazing.

Allianz was very understanding of my father-in-law having cancer and immediately processed my claim promptly. They provided excellent customer service and displayed professionalism. I highly recommend purchasing Allianz for future travel needs whether it's trip cancellation, trip interruption, or any other travel needs.

My husband and I had a number of bad experiences with American Airlines recently during our honeymoon... cancelled flight, delayed flights and lost luggage. Over a month after our return, we were still fighting with the airline for reimbursements that were 100% their responsibility. After being reimbursed for most of it, I decided to reach out to Allianz for the remaining items. Without delay or question, they processed the reimbursement as soon as I submitted the necessary documents/receipts online. It was such a smooth and pleasant experience. I could only wish that American Airlines learn from Allianz! I appreciate the wonderful customer service provided by Allianz after the complete exhaustion from fighting an airline that has NO customer service. Thank you!

It took several weeks to receive my check. Allianz had a wrong checking number & routing number for me. I called several times before this was corrected. I’m happy now I received my check in my checking account. Thank you for your service. I will definitely use this travel insurance again.

Very satisfied with my experience wtih Allianz Global. I'm so thankful you guys were able to help me out after having the worst experience with American Airlines. I've never had such a horrible travel day, and in turn, never getting to my destination. I want to say thank you to the representative that helped me. He listened and understood my frustration with the situation. Thank you so much for providing care to me, a customer who will use you in the future. Carly

When I had to change my reservations and therefore cancel and redo my policy, the CSR was extremely helpful, patient and very nice. I had to call for assistance in filing a claim. that person was really nice and I got my refund the next day. I'm super impressed.

They are a very responsive company. They answered all my questions. I was able to complete forms on line. I would definitely deal with them again. I got my refund in a timely manner. Very impressed with company and representative.

It was easy to submit the claim via the website. I submitted my claim on July 28 and was pleasantly surprised to surprised to receive payment on August 6 without advance notification of settlement or a request for additional information.

I responded equivocally to your initial request for survey feedback. I had had some challenge using the Allianz web claim site and my claim had not been yet processed so it seemed premature to survey. At the time (3 days ago), Allianz indicated it would take up to 10 business days to process our claim. Imagine my very pleasant surprise to open today a check in the full amount of our claim. Consider me VERY satisfied with Allianz. Thank you.

The process to fill out a claim is easy and fast. Customer services are friendly answering your questions. My check with my refund arrived sooner than I thought. And the refund amount was exactly was exactly what I was waiting for. I’m so happy and satisfied with this insurance company. Thank you for making this a good experience.

Initially we purchased insurance because we had a lot of bad luck lately with health and our dog. I didn't know if this was a credible insurance, but went along with it just in case. Due to health issues again we had to cancel our Europe trip unfortunately and not take any chances. We reached out to Allianz with he proper documentation since we purchased insurance this time and was able to pretty much get everything refunded and all the fees. I was skeptic at first because insurance company always deny what they can pay or give you the run around but Allianz was actually honest, quick and able to assist me and my wife in the proper way. Thank you for your honest business and keep up the great work. Your loyal customer Jeff

We submitted a small claim and were paid within a week via check. Their website was very easy to use. They came recommended by our travel agent. We weren't sure we needed travel insurance, but the piece of mind we got from them was great. Glad we used them!

Had to cancel our trip due to illness. All it took was a phone call and filling the form and the money came in check 10 days later. I did not have to keep calling and was not on hold for very long, either.

My trip was sponsored by a non-profit company that is doing wonderful things globally. I felt horrible that I couldn’t join them on this trip due to my father’s surgery. Allianz made the process easy and I was able to reimburse my sponsors for the missed flights. Thank you!

Could not go to California due to earthquakes. Allianz insurance was fast and friendly. Would definitely give them 5 stars. When I reschedule my trip, I will definitely use Allianz insurance. Thank you for your fast and wonderful service. Very easy to file a claim and very fast and efficient service for return of money.

I recommend this service because it works as advertised. After missing a flight for a covered reason, I initiated a claim online and completed the claim within 25 minutes. 7 days later I received payment; no fuss, no bones - done.

Due to baggage left back at JFK, claim was filed in Glasgow for lost luggage. Missed tour transportation to 1st nights’ lodging; had to hire a taxi and missed first day of touring. Claim was processed expediently. Baggage arrived following day. Very satisfied. Thank you.

I am impressed with the customer service I received with my claim from Allianz Global Assistance USA travel insurance. The claims process was very easy and was processed very quickly. I will definitely sign up again next time I travel.

My son had strep throat while we were traveling. We saw a doctor and the Global Assistance plan from Allianz got us covered. We did not have to go through a series of calls and delays in a foreign country, we went to the doctor, got the medicines prescribed and that was it. My son quickly got better, enjoyed the trip and we all had a great time. Our experience with this company was easy, efficient and honest. Highly recommended.

Trip Cancellation. Excellent support with this matter. Will always purchase Allianz Insurance with all of my travel. Customer service was superb. The website was easy to navigate and to upload documents. The response was immediate and the resolution occurred within a week.

We had bought airline tickets four months early so my 95-year-old mother could attend the funeral of a life-long friend. The day before departure she was taken to hospital by ambulance for chest pain. Tests indicated cardiac problem and the likelihood of another, more serious event was high. Upon doctor's recommendation she cancelled the trip. The claim process was a breeze. Easily laid out online, no onerous requirements, just a brief history of what happened and attachment of electronic medical records from the hospital. Within a few days my mother had received a check covering her airfare. We are very, very happy with Allianz.

I’ve previously purchased travel insurance but we’ve never had to use it. Allianz was not only professional and efficient. They resolved the claim in days. The immediate turnaround time was the most impressive. No additional hoops or hurdles. It did was the travel insurance said it would do... cover you.

Allianz was clear and concise about the necessary documents to file claim. Documents were filed and claim was honored. Their communication throughout the process was timely and extremely helpful. We would definitely recommend trip insurance with this company and will continue to use them as we hope to travel in the future!

Everything about the process from beginning to end was smooth, straightforward and easy. Happily, they agreed with my claim and the money transfer to my account was quick and accurate. A pleasant experience.

I had to cancel a trip due to family member hospitalization. Right after I contacted airline to cancel flight, I submitted my claim online and sent via phone requested documentation. My claim was approved within a day and my reimbursement payment arrived within a week. Thank you for the efficient turn-around time.

I submitted a claim for a refund on an airline ticket. A tree fell on my home and I have to move out so my home can be repaired. I submitted the claim over a week ago along with documentation and have not heard anything.