Allianz Global Assistance Reviews

Booked a trip to Boston for medical reasons at DFCI. Hospital cancelled my appointments due to medical issue. Called to cancel hotel reservation, they gave me the runaround 3 times. Filed a claim online with Allianz. They do not want to pay the claim. State they need medical records with my medical condition. WHAT??? Who ask for medical records, like a cancer patient is going to give out medical records. On the phone and e-mail for two days. States clearly on the site I used to book the room it clearly covers this claim. This company will go out of its way to humiliate you so they do not have to honor a claim. I give this rude insensitive representative negative stars.

On May 31 I purchased two tickets for my wife and I going from Louisville to New York City. To be extra careful in case my plans changed I clicked the box to buy travel insurance. I was NOT given a policy to read before I checked the box. No way I could have read any print much less the fine print. Five days later it was necessary to change my dates and reschedule. American employees insisted I had to pay 238 dollars per ticket for the change but assured me I would get it back since I had their insurance. They even gave me the number to call.

If you want to spend your money on nothing, go ahead with this company. Unprofessional, rude, unhelpful and did I say SCAM? You can forget about your money.... Save your time and energy. This company should NOT be in business. STAY AWAY FROM THEM!

They falsely represent themselves as easy readable website. Reading the policy I followed the rules and was told by one of the representatives to cancel my trip. They denied everything. Never got any type a callback from any supervisor or examiner. And every time I pointed out what was on their policy they kept insisting how I was reading it wrong. Save your money.

I have come to the conclusion that ALLIANZ travel insurance is nothing more than a scam. They continue to deny a legitimate claim. I feel that it is my duty to inform as many people as I can of my situation.

If you thinking to buy an insurance for your Delta flight, don't be fooled and don't waste your money. It is simply worthless. When you book a ticket with Delta, on the bottom of the page they offer insurance option and below it says "100% coverage guaranteed", but keep in mind that you have to make about five (5) clicks until you get to the page where they describe what situations are actually covered. To make it short, besides national disasters, 24 hrs flight delay, and death of your relative - nothing else covered.

Filed a claim for delayed luggage. Form easy to process and to upload required images. Prompt email for missing items needed and was submitted. Results with money back quickly and efficiently. Will recommend and will continue to use Allianz for my future travels.

My advice would be to forgo Allianz altogether and deal with the financial hardship of not having insurance at all, because the pain and suffering of dealing with their customer service team is exponentially worse. I called 6 times and every time was told "notes have been made", only to call back and they had no record of my process. On two separate occasions I was was told I would have an answer within 48 hours, and that they would check in each day until I had an answer- and I am currently on hold with them because they did neither of those things, and have no idea who I should speak with, even after providing them employee numbers of whom I'd spoken to in the past. I don't know how a company can be this bad while still structurally standing.

Hip fracture in Mexico first week of February 2019. Would not be admitted to hospital unless able to provide proof of medical coverage and major credit card. Hospital called Allianz and received case number. This process also required me speaking directly with an agent while in the emergency room receiving treatment with doctor and nurses cleaning wounds and doing assessment - they would not accept information from my wife.... Several diagnostic procedures also required getting further approvals requiring several more phone calls over a period of several hours.

When I went to file a claim online, I was provided a drop down list of options for why I needed a refund. However, not all of the reasons listed were covered under my policy. I did not discover this until my claim was denied. I called to ask why I was provided with a blanket list of refund reasons, as this is clearly misleading. All I received was an apology and a list of instructions on how to file a claim appeal. Very disappointed in this process--feels as though this company walked away with my insurance fee and provided no actual coverage on my policy.

I was in a bad accident in the Dominican Republic. Allianz worked directly with the medical providers to pay the bill, and then Allianz worked with my personal insurance company to get the reimbursement. I didn't have to do anything, call anyone, or wait. Thank you for the great service!

My claim has been under medical review since April 9, 2019, at which point I was notified they had everything they needed. I called today for an update, and was told on May 7 they made another request for medical records from a doctor I saw in Hong Kong at my hotel for literally 10 mins, who apparently isn’t cooperating, but probably because he doesn’t have a record of more than my name and passport number. He tapped my back and took my temperature and gave me an injection, pain killers and antibiotics and notified me I had a kidney infection.

I had chest pains in Canada, and visited a hospital for a day to get it checked out. Entry to the emergency dept, a CT-PE scan, physician fees and antibiotics came to a bill of $1990, of which Allianz paid only $1350, but told me that they had settled with the hospital. I had filled in copious forms to make the claim, including one signed by the GP as they were checking up that I had declared all previous medical conditions, which I had. Allianz have no reason to withhold $641, and take over 10 days to reply to emails on the matter. This is a big underwriter, but it is worth finding an alternative when taking out travel insurance.

Hello. We made a claim due to an illness/medical complication of one of the travelers. We had a very positive experience with Allianz. And we appreciated that they were grateful when we returned the initial check because it was for more than we were claiming. Thanks for the professionalism and appreciation.

I submitted a claim which was immediately denied & all it stated was it was not a perils reason. No explanation. Trying to talk to someone was impossible; when calling I was told all I could do was email an appeal. No one on the phone could explain the reason. I was given two conflicting email addresses on two different calls. I finally figured out that the reason the claim was denied was because the address on file was incorrect for traveler # 2. I was not asked for traveler # 2's address when I purchased the policy. I was also never asked for additional supporting documentation after I submitted the appeal.

The claim filing process was easy and thoroughly walked through. I could find necessary information in the website without having to do extensive searched. I got my compensation fairly quickly after filing my claim. It has been an easy journey.

We had to cancel because of injury. You guys are so polite and you do make it easy to get paid back for our purchase. The PURCHASE was INCREDIBLY EASY. I RECEIVED the CHECK within 2 WEEKS OF CANCELING TRIP.

I rarely purchase travel insurance but with this most recent trip I did as I have been sick and was unsure about my trip. Well the trip was a nightmare, weather delays, having to stay overnight in another city, not getting any of my luggage, skis, etc until the afternoon before I left. Ski vacation almost ruined as I had to put out a lot of my own money. Looked into the insurance I purchased and found that I could be reimbursed for most of what I spent. So all and all a success. Will continue to purchase trip insurance in the future.

We had our claim processed in 2 parts, they paid to our expectations on both parts. We are extremely satisfied with this company. They are awesome. We thought after the 1st claim was paid that would be the end but we submitted Part 2 and they sent a second check and covered all expenses due to us. We highly recommend this company to anyone looking for travel insurance. They asked specific questions which is great, they need to know our claim is legitimate. It is good they check for fraudulent claims. It helps keep the prices lower.

Had to change date of travel due to a family member being diagnosed with cancer. The process was not too difficult and they refunded me and my partner the change date fee from the airline. First check went to the wrong address which was my fault. They quickly resent a check and I got it in ten business days. Very satisfied.

We missed a Jet Blue connection due to mechanical issues on the first leg of the flight. The online claims process went very smoothly and I was very satisfied with the process. I would recommend the use of travel insurance in the future.

I had to see the ship's doctor and was billed nearly $300.00. Upon my return, I submitted my claim and bill with Tammy ** of AAA in Vestal, NY. Global Allianz reimbursed me the full amount of the bill within a few weeks.

I purchased 2 concert tickets for $290. The insurance cost paled in comparison to the cost of the event. To have a peace of mind, I figured why not and purchased the insurance. Turns out the hoops and fire you have to jump through to receive a successful claim is ridiculous. They even list your OWN DEATH as a substantial reason for your claim. Seriously? They make millions of dollars off of offering meager charges to "cover your trip" and find every reason to not pay out a dime. BUYER BEWARE!

I have taken out various travel policies over the years and Allianz is by far the best. The various plans will fit whatever your needs are and at a competitive price. If you have to file a claim, it is easy with the online process and it's so fast!!

BUYERS BEWARE!! When we ordered the Premier Plan, we read that it covered medical treatment and trip cancellation which is what we had concerns with moderate/severe allergies and asthma. When we had to cancel the trip at the recommendation of our doctor for other health reasons we felt reassured that we could recover the cost of the trip to use toward a future trip due to what we thought was amazing travel insurance.

Thank you for your quick response to my claim and for making it easy for me to submit the claim online. Your excellent service is greatly appreciated! It will be easy in the future to make the decision about whether or not to purchase airline travel insurance, knowing that the claim process is not laborious and complicated.

Had to cancel trip due to companions surgery. Hotel charged only a one night penalty for cancelling instead of three and Allianz came through covering that one night charge. The airline, Delta airlines provided a full refund of our fare. I would recommend Allianz to my friends.

I am very happy with how the claim was handled. We unfortunately had to cancel a very special trip due to my husband's recurring condition with passing out due to high blood pressure. I truly appreciate the policy that we purchased and the full refund of our flight expenses. It was truly a blessing! I definitely intend to use the policy options again in the future when and if needed. Thank you again to you and your staff for your efficient handling of the claim.

Insurance cost was $ 40 USD, flight cost was around $ 600 USD, after explaining my issue in my claim ** and considering that my luggage is still in Boise, refund was $ 75 USD, this is the last time I purchase this type of insurance. Thanks, Isai.

I purchased tickets for my mom to go to Hawaii with me for everything that she has done. She recently started a new job and told them about the trip to Hawaii that she had planned, and they denied her time off. So I contacted Allianz Global who I bought the insurance through, and explain to them the situation. Upon that situation, we made a claim and they alerted me and said work is not an excuse to have a refund and refused to work with me. I will never go through this company again and would never buy any insurance through them.

Your response to our claim was very fast and efficient. We were totally happy with your service. I would definitely recommend your company to any of our friends who travel. You can be certain we will use your insurance every trip we take.

I was dreading filing my claim after breaking my foot but the process was easy and the customer support was fantastic. I called in before filing my claim and after filing my claim and both times the Allianz representative was polite and efficient. Thank you for making this painless!

As a result of this experience, I have recommended this to many of my friends who travel abroad. I am very satisfied with the results, although there were times in the process of getting help that were cumbersome. The people I spoke to were always courteous and gave me help and next steps. The only exception to that was one woman who sounded like she was in India, who basically told my wife that she couldn't help. However, all of the other interactions were very courteous. I did find that I had to keep calling back to get answers, and for some reason your staff was reluctant to call me, but would instead send me emails. That may be a policy of your company, but I think personal calling is helpful to calm people in a critical situation while they are out of their home country. There were hiccups, but in the end my claims were paid and I appreciate the people and the service from your company.

I booked flights from Calgary to New Orleans return, through Expedia and purchased "trip cancellation/delay" at time of booking. Cost paid for the policy was $141.40 and seemed reasonable with good coverage, until we had an issue. We arrived at the NOLA airport at noon waiting for flight time. Gates were changed, flight delayed time delayed continuously due to a storm in Houston for our connecting flight. We finally boarded the plane about 8:30 p.m. but that plane could not leave as the flight crew was out of hours and was cancelled. Another plane arrived from Houston and we finally managed to board that plane about 11:00 and got to Houston after midnight. We missed our connecting flight but managed to get a flight out of Houston at 9 a.m. I managed to book a hotel room for a few hours. We arrived in Calgary a day late and paid for a room we didn't use because of the delay.

I am very grateful for the kind consideration and approval of my claims even if I wasn't the one who got ill. Thanks for the advice of one of the representatives to file anyway with the needed documentation. I also thank the other representatives who were very patient with me when I had questions. Everything was explained well. Thank you ALLIANZ.

Had hoped that if I ever needed to use one of these travel policies that it would be straightforward and worthwhile. Had to cancel a hotel reservation due to bad weather that canceled a flight. Glad I had the policy. It worked!

I received help over the phone from a real person, and that helped me navigate a set of questions that not all applied to me. After uploading the docs required, refund was very quick. Thank you - I hated missing the trip, but didn't suffer the insult of losing the > $1000 invested in making it happen.

On a recent trip, a health issue required me to alter my travel plans. Always been skeptical about purchasing travel insurance but Allianz changed my mind. They handled my situation efficiently and professionally. Will never travel without it because you just never know. Better have it and not need it than need it and not have it.

I had a great experience with Allianz. It was easy to submit a claim and I received my funds quickly. The entire process was very straightforward and I would not hesitate to suggest this to any of my friends and family.

My family had a trip planned for Key West for approximately the last 8 or 9 months. I had never purchased travel insurance before however this time I did. Three days prior to our departure date my youngest son is diagnosed with pneumonia and sepsis and admitted to a hospital. He is in the hospital for a full five days so the trip has to be canceled. I submitted a written note from the doctor along with additional receipts from what was already paid for for the trip. Five days later I have the insurance money deposited into my account. The process could not have been easier during an already difficult time. Not only is your child in the hospital but you are missing out on a much-needed vacation. I will definitely be using Allianz Global for my next vacation.

Airline fare refund. This was quick and uncomplicated at a time when we were suffering. Much appreciated. My wife was dealing with kidney cancer, we had massive medical expenses and were not ready to deal with red tape and unnecessary questions. Thank you.

Do not buy... I will never buy concert insurance again. I have literally wasted money and given it to them. Complete rip off. They expect you to jump thru hoops when you become sick. If I felt like filling in all of the paperwork for a refund and getting a Dr note from where I went to the Dr like I am in elementary school... I would go to the concert!! I easily could give and prove all of my claim but I would rather spend my time telling and warning people to not purchase this policy ever!!!

It was hard enough to have to miss out on a trip I was looking forward to. Typically, I would hesitate to purchase a policy for a flight because I thought it was just another money pit. I was pleasantly surprised to learn that it was a great investment! Not only was filing my claim easy, but the staff who worked with me to ensure my claim was carried through were friendly, helpful, and competent. Thank you for renewing my faith in purchasing flight insurance! I will do it again (but I hope I don't ever have to use it again). It was totally worth it.

3/19/2019 - Spoke to Fabian at 4:52 pm Hawaii time to start a trip cancellation claim. I was told to submit proof of payment, itinerary, proof of cancellation, and physician statement. I was then given the claim# **. I submitted the documents and waited 10 days before I reached out Allianz. 3/28/2019 - Spoke to George at 10am Hawaii time to check on status of claim. He told me that there was no claim in the system because my claim of the change fee had already been paid and therefore I couldn't file another claim. He then transferred me to Ben. Ben told me that in 24-48hrs I should hear back from Allianz. 4/1/2019 - Spoke to Fernando at 8am Hawaii time. He told me they needed more time.

I had to cancel the trip due to medical reasons. The claim process was easy and understandable to do. I was kept receiving updates during the process. The results were accomplished on time, I will use Allianz again in my next trip. Thank you.

I'm extremely unsatisfied with my experience with Allianz Global Assistance USA. I purchased the insurance coverage for my flights to/from California during the summer of 2019. Unfortunately, my trip had to be canceled due to financial reasons, and Allianz would not refund my tickets. I provided proof of cancelation and all other required documents, but I was told that the reasoning behind the flight cancelation was not good enough. They would not refund me. The whole point of purchasing flight insurance coverage is to protect you in case something happens and the flight is canceled. But Allianz will only cover certain incidents, and I feel like that is not transparent enough. I didn't know they wouldn't cover my "incident" reason, which happened to be a fairly common reason people cancel flights. I've found better coverage options from a credit card company (when flights are purchased via the credit card). I do not recommend this service.

I purchased the Allianz insurance when booking travel to help a family member that was ill. I had to move the travel dates to get there sooner and Allianz was easy to work with to get reimbursed for the change fees. I would use Allianz and again and recommend to others.

I had to make a claim for health care while traveling in Jamaica. Allianz was extremely quick, and efficient in processing my claim. This was important to me since the cost was $490 out of my pocket that was unexpected. I will continue to use them in the future.

Allianz provided prompt service for my claim. The process was quick and easy. I submitted an online claim with evidence of my trip cancellation and the losses that I needed to recover. Allianz provided payment within a week and hassle-free.

Requesting and receiving a refund of my Delta flight, that had to be canceled due to my mother's illness, was much easier than I expected. This was the first time that I had to use this service. Thank you for the help and guidance I received by phone, and the quick refund of my airfare.

Allianz was very responsive to our situation. They were very helpful in helping us to gather the required documents. We presented the doctor's statement of the medical reason for canceling our trip and Allianz issued the refund very promptly. We are very pleased with Allianz and would certainly recommend them to others.

I would highly recommend Allianz Insurance to a friend as well as every time I travel in the future, to purchase the insurance myself. In the past I have purchased Allianz many times when traveling but fortunately didn’t need to use it. On my last trip, unfortunately, I had a delay returning home. I put in a claim and within a couple of weeks I was reimbursed. The claim was quickly processed. Very happy with this company.

I usually don't travel with insurance but this time I did and it came handy when my flight schedule changed and had also some delays on top of that. So I missed my connection and had to stay overnight. The insurance covered the new ticket and a stay in a decent hotel. The claim process was simple too, everything was done online and a week later the recompensation was in my bank account.

Senior couple who are disappointed to be unable to attend our grandson's law school graduation due to Spine surgery which was not an issue when we made the reservation. However, we purchased the Allianz cancellation policy, when we made the reservation, for which we are grateful. Within a week of submitting the claim with supporting documents, we received a check from Allianz for the full amount of the airfare. Filing is a simple quick process. Truly a five-star experience.

The travel insurance was inexpensive, but the service I received was first class. I submitted my claim online, along with a note from my sister’s doctor saying she was unable to travel as her husband needed surgery. I bought one policy for my flight and one for hers; the same document served for both claims. I was notified within about 5 days that my claims were approved and received the checks within two weeks. I highly recommend this company.

I hurt my back after booking my flight and was unable to go on my trip. I submitted a claim and received the reimbursement for my flight in a very timely manner, which was great! The only negative was that when I talked to a representative, they told me I had to have a note from my doctor, credit card statement and airline reservation since I had only uploaded doctor receipts. But when I went to upload the additional documents, the website said my claim had already been approved and the check was on its way so I did have to waste some time with unnecessary documentation but still a very smooth and quick process.

I had a very good experience with my claim. It was fast and efficient. I talked to a representative, that was very helpful. She told me what to do. I uploaded the required documents and within 7 to 10 days, the claim was processed and paid. Very easy.

Because of family situation, I had to change my return flight and incurred additional airfare. Online claim was very easy to submit, and I received reimbursement of my costs within a very short time period. This is the way all customer service should work.

The process for filing a claim was a lot to get a handle on. Would be helpful to streamline or make the steps easier and clearer for filing a claim; clear list of documents needed, source of documents, timing, etc.

I recommend Allianz travel Insurance, I have an accident 12 days before my trip sustaining column fractures and they reimbursed my air tickets. I send all the information of my Xrays and doctor recommendation to rest and take anti-inflammatories and they act very quick. I absolutely recommend use Allianz Insurance.

We bought plane tickets for my husband's parents. Turns out we had to cancel. We submitted the required paperwork and had no issues receiving a refund for the tickets purchased! We thought we would automatically get denied and have to fight it, but we did not! It was a great relief and we will be using Allianz again in the future!

The Allianz customer service rep hung up on me the first time that I called; no excuse for that. Allianz eventually paid my claim, but I had to fight to get the claim honored when it should have been a simple transaction.

This was my first experience purchasing travel insurance. I was happy I did as I needed to file a claim due to delayed and cancelled flights. The online claim submission was a bit confusing but customer service was very helpful and I was very pleased with the service provided. I would use Allianz again and recommend.

I was forced to cancel my planned trip to St. Thomas at the last moment due to illness. The people in the claims department were professional and courteous in assisting me. The claim was settled quickly and to my complete satisfaction.

I had to cancel my flight due to illness & submitted a claim to Allianz. The claim was processed very quickly & a reimbursement was mailed to me covering the cancellation fee from the airline. I was very pleased with the quick response from Allianz.

The form online was pretty simple. One question stumped me... but I filled in what I had. Sent in... and I was refunded due to an illness that prevented my husband from traveling. Thanks for the speedy and timely refund. The whole process was concluded in 10 days.

The representative I first spoke with to file my claim was very competent and understanding. I gathered all needed documents and sent them in and was approved for refund in just a few days. I requested funds to be sent to my checking account but after a couple of weeks when I did not receive, I called again and found out that my checking account information had been entered incorrectly. The representative I spoke with at that time told me she would send a request to finance to void and reissue to my correct account within 3 to 5 business days. When I had not received by 5 business days I called back. The representative spoke to the claims dept and said original was voided two days prior and I would have refund in my account within 3 to5 business days, I did receive within that timeframe.

My husband was unable to travel last May due to medical reasons. We expected him to be able to travel May, 2019, and booked travel. However, his condition did not improve to the point where he was allowed to travel. Claims were filed, assessed, and granted in record time. Thank you.

My claim for refund of travel costs was processed easily online and the process was completed quickly and the claim paid promptly. I was very impressed by the simplicity of the claim process and the ease with which I could check on progress.

I purchased tickets for a friend and my friend was unable to go. I was able to find documentation immediately and guided steps on how to submit a claim. The claim was easy to submit, not cumbersome. I didn't have to provided an overabundance of documentation and the documentation I was instructed to provide was easy to get. Once I submitted the claim, within two weeks, the claim was paid. I always purchase travel insurance and have never had to submit a claim. So glad this was so streamlined and convenient.

Refund for 2 trips due to medical reasons. I was grateful to receive a refund on a trip to Mexico and an airline refund to Phoenix Az. Thank you very much. Excellent service. I was unsure about the process but I followed the directions and in the end, was satisfied.

Happy with service. I bought trip insurance, got sick and couldn't go on the trip, filed a claim and was reimbursed in a timely manner. It couldn't have gone smoother, (except for the getting sick part. :-) ) I would recommend trip insurance, just be sure to read the policies because they are very specific on what you can be reimbursed for.

Frustrating but it all worked out. The team at Global Allianz sent me to Delta Airlines’ customer service number. Delta then sent me to Allianz’s number. I got extremely frustrated by the runaround. Then I dug around on the website & figured out how to submit a claim by myself. The runaround was maddening, but I at least ended up getting my refund.

When I talked to representative, I was treated with respect and in a direct way. Required documentation seemed a bit extensive. Overall, I was pleased with the experience. The next time I fly, I will certainly take out insurance especially considering my age and health issues.

Service was way above what I expected. The person I talked with was very helpful. Received a full refund very quickly. Will purchase your service every time! Have recommended to all of my family and friends.

Broke down on return trip from Ga. to Pa. Was treated very well. Completely satisfied. Staff exceptionally helpful. Claim was settled in a very timely manner and was done in a reasonable way. Took the sting out of being stranded halfway home.

We had missed our connection due to our first train being 6 hours late. The policy offset our costs from the day lost. We had extra expenses from missed meals and making last minutes hotel changes. It was nice to quickly submit and have a choice for flat rate reimbursement or to gather receipts which was not what I wanted to do on my vacation.

Bought this plan first time ever and nothing that I thought it covered did it. Bought all first class ticket and because my first flight was delayed I could not make any of my other flights and it was too late to get good flights. Cost me that plus car storage and late night drive.

Having this travel insurance saved us $500! We were coming back from overseas to find out our flight from LAX was canceled. Booked with another carrier and Allianz reimbursed the flight 100%. Customer service was top notch as well.

My fight was canceled by the airlines. We had to go on a flight the next day. The airline posted a It and notified me that it was CANCELLED NOT DELAYED! According to your definition, you somehow interpret on your own that it is not a flight cancellation and you label it a delay. Why would the airlines call it a CANCELLED FLIGHT. What gives you the right to change the wording, so you pay out less money. The payout is exactly half FOR a DELAY VERSUS CANCELLED. HOW DO YOU GET AWAY WITH THIS?

Cancelled trip. Excellent and prompt service!!! I submitted my claim and within one week received my refund. Online systems for submitting claim were very easy to use. I would definitely use this insurance again.

We bought the insurance on a trip to Canada. My husband had an extended illness & wouldn't be able to make the trip. Allianz made it so easy to get reimbursed for all our expenses. It was easy & painless.

The claim was paid quickly without issue. It was great to have this travel insurance to pick up the cost of the rescheduled flights & hotels. I had my invoices all printed out so that when we returned home from our trip & it was time to file the claim, I was all set. The insurance company did not question a thing.

I did not think it was necessary to get the insurance but since the rest of my group was, I did also. Glad I did as an unexpected health issue occurred and getting some money back made the early return more tolerable! It was so easy to submit a claim and a timely return.

The people helped me navigate this process and walked me through step by step. It was so helpful and clarified each requirement helping me to submit the correct documents and information. I appreciate their professional attitudes, precise instructions and patience.

Our flight was delayed due to the closing of the airport where we were to land. My claim was easy to file. Did everything from my phone and had my check in about 2 weeks. Very happy with the quick turnaround and the ease of getting reimbursed.

I bought the insurance because my husband’s job is unpredictable, little did I know we would end up using it when my father was hospitalized and then passed away. Yes, there were several documents that had to be submitted but thankfully the doctor was willing to provide them. I loved being able to submit everything electronically. I received a full refund within just a few days. I am grateful for such good service and would highly recommend. Such a small investment for such huge peace of mind.

Allianz Global was very helpful in coaching me as to what would be needed for our claim. They communicated very well during the process and the status of the filing was easy to find on their website. Their processing was timely and the payment received much quicker than I thought possible. I Highly recommend their services.

We purchased tickets for my mother-in-law and my sister-in-law to visit us from California to Virginia. Our son is getting commissioned in the Navy - Ensign (O1-E). She got very sick and could not make the flight so we opted to purchase another ticket for my wife's aunt to fly with her sister. I purchased Allianz Global refund insurance and when I contacted them and sent them a copy of the doctor's letter, they processed our refund in about 2 days! That was absolutely amazing! I HIGHLY recommend this coverage for anyone flying!

Due to an illness of my aunt, the trip was shortened and my wife returned with my aunt, who owned the condo in which they were staying. The Mexican doctors mis-diagnosed the health problem, which was diagnosed as a back problem, rather than a hip problem. The back has been operated on and I have attached documents to that effect. It is very disturbing that the US claim was approved, but not the Mexican. I hope you will reconsider the Mexican decision and refund the price of the ticket. Please advise on how I can send these documents to you. They are in word document and PDF formats. Or contact Allen ** or Gabriel ** for the documents sent to them to handle the claim. They are all in their possession.

My trip had to be canceled due to the unexpected surgery my friend had to have. She was the person I was visiting with and staying with and, obviously, the trip needed to be postponed. Allianz was very good about refunding my money.

With buying flight insurance on future trips I usually insure pricey tickets. This was the first time I had to use it due to eye surgery. Recovery was only for the cash invested, however, it helped. Allianz was good to work with and quick responding.

Straightforward process. Expensive but helpful. Was glad to have extra insurance, but turned out we really didn’t need it. Didn’t realize that British Airways would refund most of the airline cost, as did SouthAfricanAir. Our credit card insurance would have been more than enough to cover the $12,000. We lost $1057. For nothing.

I had a partial bowel obstruction during a vacation in Paris. Allianz helped me to find a hospital, then worked with me to clear the paperwork for my claim. Until I got home, I had only my iPhone for communications. Allianz worked with me after I got home to pay the hospital (not as easy as it sounds when working with a French government bureaucracy). Their staff were compassionate and professional throughout.

Very best travel policy coverage, reasonable premium and fast claim settlement. Good website forms and claim filing. My medical claim was handled and paid timely. I looked and compared few travel insurance company coverage and found Allianz is the best and wide range coverage available. I strongly recommend Allianz and will use again when traveling abroad for vacation.

Refunded for injury & inability to fly. Received a quick & easy refund. Each person was courteous and friendly. Communication was easy. And a no hassle check came in the mail without issue. The online application was equally as easy & user-friendly. Will recommend Allianz & will most likely purchase travel insurance through them again in the future.

Allianz responded fast and good to my cancelation for my surgery and in the future, I always will think of this company first. Hoping I won't have to cancel once more and I always recommend you to all the people that ask me about an insurance company.

I was able to summit my claim & documents online. Received reimbursement within the estimated processing time. Talked to several customer service reps who were very polite and helpful. I always purchase the flight insurance. Very happy with Allianz Global Assistance Insurance.

Easy claim process, completely painless. I would never plan another trip without this insurance. We never thought we would need to cancel a trip, but we both got sick and couldn't travel. Our airfare was completely refund because we had this insurance.

I couldn’t be happier with Allianz Global Assistance. I had to cancel an international flight due to an injury. I contacted them about a refund of my airfare because I was unable to travel. I was given clear information regarding the documentation I needed. I submitted everything and was approved and received my refund in just a few days. The process was very simple.

The claim process for non-typical claims was a little laborious. We had to call to request a PDF form that we submitted via email. We had several claims running at once, and the service center seems to have merged a few of them, which made it slightly difficult to track via the website. The website and process around claims needs to be better. Nevertheless, we received our claim cheque in a relatively timely manner.

Great experience. Would recommend. We got reimbursed quickly and everyone was very helpful. I don't know what else to say other than this was the first we bought travel insurance and had a very positive experience. Submitting the paperwork was an easy process.

My wife Laura had a European itinerary that included flights w/ American Airlines and Brussels Airlines - both insured. When my military orders changed and necessitated a cancellation of her flights, we filed claims. Your policy refunded the money quickly. The other airline policy would not, despite multiple attempts. What's the point of insurance if it doesn't pay when you file. I will be recommending your company again.

Had to return home due to family illness. I filed a claim and within seven days received the full amount I claimed for. I would highly recommend getting travel insurance and would certainly use Allianz again. Would recommend to my friends.

Our flight got delayed to the point of missing connection. The new schedule had us making two stops and getting home ten hours later than originally planned. We rerouted to a different city, got a rental car and drove home. We were refunded the rental car cost and the gas. Very satisfied and expected no less.

Excellent service, received our refund very soon after you received our paperwork. Issued us a check without any problems. Your customer service is excellent to work with. Explained exact what I had to do to receive my refund. I would gladly recommend your company and would use it once again the next time I travel.

I had a fairly difficult time getting my claim paid, but in the end, I was very happy with the outcome. Better communication would have been much appreciated, but the end result was excellent. I will recommend Allianz to my friends.

Today I spoke with Norma regarding damaged baggage. I submitted one more correspondence from American Airlines, which will be received in 24 hours. She told me the review committee will review it and a decision would be made within 10 business days. Norma was very understanding and knowledgeable and truly concerned about my issue. Hoping to get a positive outcome.

I will never purchase from this company again. They said that they deposited my refund in 2 accounts that weren’t mine. Finally, over a month later I received a paper check. I never even gave an account number so what account did you deposit it in!?

First time I have ever had a claim. I was delayed due to a winter storm and had hotel and Uber expenses. I filed a claim online and a check was delivered to me within a couple of weeks. It was very easy and I'll continue to buy Allianz travel insurance. Thank you.

Totally positive with all aspect of dealing with the company. Will always have one, when going out of my town. My wife issue with broken bone is topic of talk and second one is Allianz and their treatment to us.

They settled our medical bill claims from cruise ship very fast. No hassle, no delays. I have had an annual policy for years, as we cruise a lot. I recommend Allianz to everyone. Annual policy is much smarter than a policy for a single trip.

In making my claim for reimbursement for lost articles, it gave me the choice of clothing articles. I expected that I would be able to seek reimbursement for non-clothing items--lost luggage, other personal non-clothing items. But I was not able to do this. However, I sent in supporting documents and receipts which totaled more than the value of the lost clothing but this information was ignored.

Excellent to work with and great customer service, filed a claim and it was processed in less than 24 hours. Website was user-friendly to work with in filing a claim. Would definitely recommend your services to family and friends.

My request to receive a refund for the change fee of $200 charged by American Airlines was expediently handled. I filed the claim online on March 11th and received a check in the mail within a couple of days. The check was dated March 12th. I could not have been more pleased with how my claim was handled/processed. Thank you!

The company provides great service and assistance especially during emergency situations. The travel insurance helped me recover a large amount of money that I thought was completely lost when I had to cancel my return flight secondary to my a medical emergency with my husband.

My wife got sick the night before we were scheduled to fly back from visiting our daughter and her family in Germany. So we delayed our return, and rescheduled flights 2 days later, to allow medical treatment. The Allianz instructions to apply for reimbursement for over $500 for flights, and over $100 for a Dr visit, was promptly paid, even though we had to delay submitting the claim until we received medical billing from Germany.

My husband had a heart attack a few days before my departure date so I had to cancel my travel plans. American Airlines would not refund but Allianz Insurance Company refunded me for the cost of my airfare. I appreciated Allianz customer service personnel who quickly processed my claim.

The Allianz web-based claim process was most clear, concise, and efficient. Completing the Claim form was quite straightforward. Substantiating documents uploading and submission was equally straightforward. The promptness of claim payment was a pleasant surprise with the additional benefit of a Direct Payment Deposit option.

I talked to a rep who was very helpful and then filed a claim online (attaching the required documentation). Within a week or so, I got a check in the amount submitted. Very pleased with the way my claim was handled.

I called and had my claim denied so I went online and the claim got approved. When I called my claim was refused due to the cause of my claim. I am unsure as to whether I would acquire this insurance again.

All Allianz Global Assistance USA representatives provided excellent advice and service through a new and complicated situation (to us), with the rapid removal of water-damaged units and construction, mold remediation and certification where necessary, and reconstruction of our Master Bathroom. Thanks to all, involved.

The policy is under my wife's name, Agnes ** since we used her credit card. We had booked a transatlantic cruise on the Oasis of the Seas. The cruise was cancelled and Royal Caribbean refunded the cruise fare and airfare. We had booked hotel rooms that were not part of the cruise. Allianz reimbursed us for hotel costs. We travel on many cruises and always use Allianz. We just rebooked another cruise in October and again chose Allianz. Very satisfied with how our claim was handled and appreciate the ease of mind while traveling. Thank you!!

I had to change my flight date for a friends memorial in New York City, and I was a little worried after reading the reviews that Allianz was not going to accept my claim or make some excuse not to process it and I would be out $90. However, that turned out not to be the case and my claim was accepted and my money refunded within 48-hours. Thanks, Allianz!

My husband caught the flu and incurred significant medical expenses on our recent cruise. When we returned, we filed a claim with Allianz. We received prompt service and full coverage on our claim as well as good communication on progress.

I was very satisfied with customer support on the way they helped me with my claim. The person I spoke with on the phone took his time and went through which documents I needed. He was patient and knowledgeable. He showed compassion with my situation. The refund process was much quicker than I expected. Thank you, again!

I don't always buy flight insurance but did for my last trip. On my return flight home from the DR, my connecting flight was canceled due to snow. I had to spend the night in NYC. Within 2 weeks of me submitting my charges for the hotel, meals and ground transportation I was fully reimbursed. It was very easy and efficient to file the claim.

I recently broke both my wrists preventing me from taking a business trip (3 days later). I always take trip insurance because one just never knows what can happen. Allianz was great in assisting me with getting my trip refunded with NO issues at all. I would highly recommend getting trip insurance. I'm proof you never know what can go wrong!!

I booked a flight for the three of us in our family and decided to purchase the insurance. My husband had an accident and hurt his knee and so he was not able to travel. The process was easy and quick and I got the check right away. Thanks!

I bought air plane tickets to Hawaii, and had to cancel because of surgery. I had travel insurance through Allianz Global Assistance. Because of a medical issue I made a claim, and was delighted with competent processing and a speedy decision and finally with the outcome-covering the canceled plane tickets.

Whenever we plan a trip, I prefer this insurance. Yes, I have gone to another company and that is why I call Allianz the BEST. We have filed a couple claims resulting in payments. The checks came timely fashion. At any time you may call and a friendly person will take the time for your questions. Highly recommend ALLIANZ!

I wasn't planning to be sick, but when I couldn't travel due to illness, the policy was invaluable. The refund of my ticket price went quickly and smoothly. I will continue to happily buy your policies when I purchase my plane tickets!

My mom needed emergency surgery in to remove a tumor from her head & therefore, I had to cancel flights in April for her and my father to fly home from Florida to NY. It has been very difficult working with your reps to get reimbursement and I have submitted all the paperwork requested. I am stressed & overwhelmed due to the circumstances with my mom. I have had nothing but aggravation working with Allianz and nothing is resolved yet.

I have had a number of policies and always they are my to go to company for travel insurance. I have also had claims for things and they are always helpful and settled promptly. Wouldn't go anywhere else!! Their pricing is the best around and their choices fit my needs and pocketbook.

I had some serious health problems crop up at the start of the year. Your claims process was very straightforward and user-friendly. SO happy I purchased your insurance. From start to finish the whole process was super easy and I received my refund in a timely manner.

I bought insurance on three round trip tickets to California. We had a medical emergency at the airport right before our departure. JetBlue was so kind and to file a claim with Allianz was SO simple. Sent three pieces of paper and within a week we had a check for a full refund. It made a terrible day/experience a little better for sure.

I had a blow out flat while traveling in Las Vegas. Exchanged the rental and continue traveling. 2 - 3 weeks later got a invoice from the rental company requesting to pay for the damaged tire (over 200 dollars). Luckily, I had already purchased a policy with Allianz and contacted them. Immediately, they took over and handle the claim effortlessly. I didn't have to do anything. I would recommend them in my future car rentals.

After being delayed by the airline and missing one night in my paid-for hotel, Allianz Travel Insurance was very easy to work with to get my refund. Submitting documentation was easy - honestly, I didn't even have to speak to anyone! The reimbursement went right into my checking account in a short matter of time (1 week maybe). Thank you for making my vacation work every dollar!

Travel to Haiti. My request for reimbursement for the cost of the airline tickets from BWI to MIA and from MIA to PAP was initially declined, "we don't cover civil unrest." I'm thinking, you don't cover anything unless somebody takes the time to contact you again and again; your initial "nope" is designed for the faint of heart to go away. Right?

Fast turnaround on decisions with no hassle. Check arrived within 10 days of filing a claim for having to use a rental car to get back home when we missed our flight due to the airline. We will purchase this insurance again for our next trip. Very pleased with the experience.

I had covered for my mangled trip. First, trying to leave my flight was delayed hours then canceled, forcing me to spend the night in the airport city. On the way home my flight was canceled because the airport had lost power! Global Allianz promptly covered both legs and I was happy.

I have been very impressed by the turnaround time and the result of my claim. It was handled promptly and was paid was I was expecting to be paid. The only issue I had was that I thought I was going to be reimbursed for my time wasted because of trip delay.

Had to use ship's doctor while cruising, all paperwork, billing, etc, was all submitted. Claim process easy to follow and claim was dealt with swiftly and check received within a few weeks. I have used Allianz on all our travels and will use them again later in the year.

The staff was phenomenal and incredibly responsive. Once approved, we got our check very quickly. I had a few questions and each time I called, I spoke with a very knowledgeable staff member who was kind and informative. I would definitely purchase insurance via Allianz again. We only had a text from the home owner to confirm that the flight had to be cancelled. I was very pleased that it was accepted.

We received a check in the amount of $199 for the first part of our claim. The 2nd part was submitted on March 9, 2019. We have not heard from you regarding the 2nd part. We expected to hear something before now. It has been over a month.

I have purchased approximately eight travel policies to cover a variety of tickets or travel costs that I have planned for the summer. However, I decided that one trip was not going to work out and that there was going to be a scheduling conflict. When prompted to take out the insurance policy for 100% refund at checkout at the ticket platform(s) I was using, I believed that I would in fact get a full refund should I need to cancel the trip or something came up. Unfortunately, despite being an "invested" customer with other active policies, they denied my claim, which caused a financial strain as I am a college student who has limited funding and has tried saving for and paying off these expenses. I do not plan to purchase another policy from Allianz again.

I purchased insurance for a trip to Jamaica for my husband and I and our trip was delayed by 24 hours due to severe weather in New York where we had a connection. I filed a claim for travel delay, and they denied my coverage saying they do not cover pre-paid expenses. NOWHERE in the policy does it say that they specifically do not cover pre-paid expenses when it comes to accommodations, only that they do cover accommodation costs due to a delay.

You were responsive to all our concerns following my husband's accident on Dec27th 2018, and helped me through the process of filing a claim. After our claim was submitted with all the proper documentation, you processed it in a timely fashion, and we received a check from you for the amount requested. We would definitely recommend Allianz to our friends and family.

My husband was diagnosed with advanced stage lung cancer 4 weeks before our trip to Las Vegas. His oncologist gave him a letter stating he would be under treatment at that time and unable to travel. I forwarded the letter to Allianz and the other information required and my money was refunded into my account in 3 days. Extremely pleased with the service and I appreciated the promptness with no problems.

Be aware of every single detail in what is NOT covered in their policies! My minor child was admitted to a psychiatric inpatient facility, under a doctor's care, for life threatening mental health reasons. I provided all documentation, yet my claim was denied with the explanation, "You aren't covered for any loss that results directly or indirectly from any mental or nervous health disorders (like anxiety, depression, neurosis, psychosis and others), or any related physical complications if they affect you, a traveling companion or a family member, whether the family member is traveling with you or not." This is ridiculous! I will NEVER waste my money and buy travel insurance from this old fashion, unrealistic company!!! Buyer beware!

I purchased a set of tickets for me and my wife (at the time for a concert. It had a small unassuming option of “ticket insurance”. I clicked it and it added to the cost of the bill. There was no long disclosure about how detailed the insurance was, it simply said “not sure if you can attend the event, get insurance!”. At no point was it made clear how few of things were actually covered or I 100% certainly would not have wasted my money. But I did and I took it for face value that they would be fair about it. Well fast forward, me and the wife get a divorce and now I’m thinking “oh no I still have these tickets for a group I don’t even like, good thing I got that insurance!”

I travel a lot and so have bought many travel policies from Allianz. The purchase process is efficient and easy and the prices reasonable. I have had to make one claim. That process was also efficient and reasonable. As a frequent traveler, I really appreciate efficient and easy.

My mother-in-law was in the hospital, so my wife flew to California to see her. I purchased the travel insurance in case her illness lingered. Unfortunately, she took an unexpected turn for the worse and passed away. My wife had to cancel. She reschedule her return flight to help with arrangements. I got her new ticket, and filed a claim. My claim was denied due to her mother having been in the hospital to begin with. Thanks for nothing.

Everything worked great for the claim made due to our canceled flight due to a winter storm. It was a one day delay and the hotel and other expenses were paid in full. It was relatively easy to file and we received our funds quickly as promised.

I very much appreciate how expedient Allianz is in terms of handling claims. We ensure ourselves on almost every trip with Allianz (previously Access America) and have had to make 3 claims over the past 20 years. We have always been pleased. Thank you.

Thanks so very much for such a terrific experience. You responded quickly to my submission and the results were very satisfactory. Having peace of mind while traveling is priceless and I for sure will get another policy when I make my next trip. Thank you!

So we bought a ticket on Priceline and purchased the insurance through Allianz. Guess what? They don't cover anything except emergency. So we ate out ticket due to a travel partner backing out on us. Don't even bother buying this insurance as this does NOT cover trip cancellation... Thanks.

The airline irreparably broke the wheel and corner of my suitcase. I filed a claim, with a photo of the damage and a copy of the suitcase replacement cost. My claim was immediately accepted, processed, and the check for the replacement cost was waiting for me when I got home. Excellent service!

I am glad I purchase travel insurance this time. I was approved for the airline's delay and received a refund. I would definitely recommend it to a family or friend. It paid off! So happy to receive a full refund.

I found out after the fact that the Allianz insurance that covers event attendance has significant limitations. If you or your guest has an illness that short term in duration (e. g. 24 GI flu) and cannot attend, Allianz will not cover the cost of the event without a Doctor's note. The problem is that while the illness is severe enough to miss the event, the symptoms will not persist until the person can be seen by a Doctor. It is my opinion that anyone expects to be covered in such a circumstance reconsider buying coverage from Allianz. It is further my opinion that this insurance is not worth the extra cost beyond the ticket price.

I purchased insurance on my round trip flight to New York in case anything came up. Unfortunately, the program I was planning to attend cancelled forcing me to cancel my trip. When I called Allianz I was told I will not be refunded for my cancellation because it does not fall under one of the "covered reasons." The whole reason I purchased insurance was because I read up to 100% of cancellations will be refunded. This company gets you with their fine print and VERY RESTRICTIVE coverage. Their process to file a claim also requires lots of documentation and many steps. Purchasing the insurance was worthless and now I'm just out even more money than I would have been if I hadn't purchased the insurance on top of the flight I won't get refunded for.

We have been insuring with Allianz for car rentals and full trips for several years. We had made one minor claim and Allianz was prompt. Then we planned that 'trip of a lifetime' to last a year and chose Allianz again. The night before we were to leave, I was told I had cancer. With the help of several providers - and especially Allianz - we had as carefree a 3 weeks in New Zealand as possible and then came home for what is thought to be successful surgery. This is the reason we bought insurance all those times we did not have to use it - Allianz was helpful, direct, uncomplicated, and fast in their coverage. When the time comes to travel again, Allianz will be our insurance provider.

I had to cancel airline tickets due to an emergency surgery and Allianz reimbursed my entire flight cost! I had to upload a few documents to their website and my refund was credited to my bank account in less than 1 week.

I bought coverage for a trip I planned to take. However, I became ill right before the trip and was advised by my doctor not to take the trip. My wife submitted the claim for me. She submitted a note from my doctor explaining that I was not able to take the trip because of my medical condition. We received excellent service and received a refund for our trip. We are very satisfied with the service and would recommend it to friends.

I’ve traveled extensively to more than 20 countries and have bought flight insurance every time just in case anything happens. Over the years nothing has ever happened that required me to draw on the travel insurance support, until a few months ago when I had a family crisis. I had to cancel and change my flight and called Allianz for help but they did not do a thing for me. The type of crisis my family had wasn’t the kind where I could quickly pop into a doctor's office for a note for validation and as a result I lost hundreds of dollars in unused flights and more in new flights I had to purchase. If this is what happens whenever there’s an emergency, it’s a waste of money. I’m not buying from them again. I recommend staying away from their insurance, you won’t get anything from them.

The amount of paperwork and verification was substantial, however once I provided it, the process went quickly and the refund was sent promptly. I would definiteily recommend getting insurance protection and using Allianz.

My wife and I had to cancel our November cruise due to health problems I had. After receiving the doctor's report Allianz refunded the amount of the trip due me. No problems at all. We will use them the next time we travel again.

My flight from Newark NJ to Wichita KS was delayed/re-routed to Atlanta but I finally arrived in Atlanta so late that it required a layover night before I could get an early morning flight the next day to Wichita. Though the process for submitting qualifying paperwork was cumbersome and time consuming, I am pleased that Allianz did reimburse me for my expenses and I greatly appreciate this value of the travel insurance. Thank you.

Just read the fine print and have an understanding of trip delay, cancelation, interruption on Trip protection. But I was satisfied with the service I received. I would suggest trip protection to all. Customer Service was helpful in our dilemma of having to cut our vacation short due to cancelation of flight.

Our flight was cancelled and we had to hurry to schedule a new flight to be able to arrive home the day we wanted. Our agent was on top of taking care of us and Allianz helped to make sure we had proper info for them to refund us. It was easy, fast & hassle free.

It was a much easier process than I thought it would be. We had an unfortunate family medical emergency and did not have to jump through hoops to get our flight credited. It was a surprisingly pleasant experience during a stressful time. Thank you!

Secondary to a health problem not allowing me to travel I made a claim that was handled quickly and easily. I am impressed with the service you provided. Thank you so much. I will use your service in the future.

This is first time I got travel insurance as I was travelling with little kids so I decided to go ahead and apply for travel insurance. You youngest became sick and needed ER visit. I paid out of pocket at that time and applied for refund later. I really feel the processing was timely for claim and staff was respectful. Mobile app is a big help to submit the details.

I opted to use Allianz to cover a softball camp during flu season. My only regret is not using them on every camp. She was the sickest she’s ever been and would’ve tried to play no matter what. Glad we had the coverage on this one. Great customer service. Easy to file claim. Paid quickly.

We would definitely recommend Allianz to family and friends (I have already done so). On our recent trip to Cabo San Lucas Mark became ill and had to go to emergency. Imagine the surprise when we were told we had to pay over $4,000 to the hospital on our credit card before we could leave. We cut our vacation short so we rescheduled our flights home again adding to the credit card. This was in mid/late February and when I got home I went to their website, filed my claim and Allianz immediately paid the airfare charges and also the medical claim was paid. Plus we were reimbursed for the loss of days (penalty) at the resort. All within 6 weeks. Best advise to anyone using the insurance to keep all of your receipts, from the payment to the resort to the airfare and most definitely the medical expense. Thank you Allianz for your prompt payment!

My wife got the flu JUST before our trip. Allianz made the claim so easy and the check arrived quickly. A quick phone call answered all my questions then we just submitted the required information online and that was it.

My husband became critically ill. My travel claim was processed quickly and fairly with the utmost professionalism. My questions were answered in a timely manner. I will always use Allianz Travel Insurance for my travel needs. I would highly recommend your travel insurance to a friend.

First refund request for $945.40 was processed promptly - thanks. **. Second travel refund request ** or ** for $753.73 was mistakenly dismissed as a duplicate of the first, and thus delayed for WEEKS. As of today I still don't have it.

We were very pleased with the response and timeliness of Allianz when our flight was cancelled. I completed the initial paperwork on a Tuesday, had a response a day later asking for additional information. Filed that and within a couple of days had a confirmation that a check was forthcoming. This was a small claim, but handled professionally and quickly. I appreciated the response and the check.

I was very pleased with Allianz. Filing the claim was fast and easy and my claim was paid very quickly. I would definitely recommend to a friend. It is never wise to travel without insurance in the event something unforeseen happens. I will continue to purchase insurance through Allianz.

Allianz Global was needed on this very delayed Amtrak trip and I was so glad I chose to purchase insurance. Processing the claim was easy, with personal service and no long wait, and they paid the claim well, enabling me not to lose money during the trip delay. Thank you Allianz. Your staff was kind and helpful.

Customer service rep. was helpful and made for a pleasant experience. Would not hesitate to use your company if in need of travel insurance again. Happy to know I don't need to just use insurance given by rental company. I have passed on your company to a friend in case they were in need.

My trip cancellation was necessitated by a sudden medical condition. After forwarding the required documentation to Allianz Global Assistance, my claim was resolved to my full satisfaction in a very efficient and timely fashion. I will continue to buy the yearly insurance policy offered.

Great service for times when you just can't make the trip because of unexpected life occurrences. Easy to use and worth the cost. Will refer to friends and family. Funds were timely pain out. Trust that you will not have anything unaccounted for if you get insurance with Allianz.

Excellent response. Took care of rebooking fee from airline due to inclement weather and other family circumstances requiring me to reschedule my flight. Had I not taken the insurance I would have lost $200. Overall I am very satisfied with the resolution of my claim and will take the insurance on all flights going forward to be sure I am not penalized by the airlines.

You were clear in your need for documentation which I was thankfully able to obtain. The processing time was reasonable and met expectations. There was no hassle about minor issues. The delivery of the payment for the airline tickets was quick.

Excellent experience in processing the claim. Very clear instructions outlining what pertinent information is required to expeditiously process the claim. I appreciate the updates during the claim evaluation. Highly recommend to anyone that travels for pleasure and pays for the ticket.

I had purchased cancellation insurance because of the time of year of a planned trip and my age. as it turned out there was a forecast for an ice storm in the locale I was planning to travel. We do not have a vehicle to travel in snow let alone ice so I had to cancel. I was an getaway for a 49 year wedding anniversary so the trip and or cancellation was not a lark.

Your company was easy to deal with and the customer service was great. I would definitely use your company again. This is the first time I purchased travel insurance and I'm glad I did. We had to cancel a trip to Hawaii which would have been a lot more depressing if we didn't get a full refund. Thank you.

They will just keep asking for more and more documentation until you give up. They don't cover anything that the airline itself doesn't cover. In fact the airline covers more than they do. Don't waste your money, it's a scam. Would give it negative stars if I could.

My claim was approved, but I never received any reimbursement. This is the second time I have complained and no one has replied. What are the chances you will reply to this complaint? What are the chances I will ever do business with Allianz?

I had an annual policy and had to cancel 2 international trips for medical reasons. I filed the claims online and it could not have been any easier--submitted all of the required documentation and a few days later I had my money. No hassles. After hearing all of the horror stories about other travel insurance companies, I will certainly use Allianz every time going forward.

My toddler became ill with pneumonia shortly before our expected flight. We were able to submit the information required with little difficulty, and when I noticed we had not received the full amount of the refund, the situation was corrected immediately. Allianz personnel were polite and kind the entire time and made the whole process pretty painless. Thank you for helping me deal with a very stressful time period!

I had booked a flight (2059) with AA airlines and took out Allianz trip insurance. Flight was canceled due to severe weather on Feb 6, 2019 in Boston due to winter storm Harper. How can Allianz keep the premium paid for a trip that did not happen and only find out after being away for 12 days that you have to cancel a trip within 10 days that did not happen. This is an example of big guy vs small guy and using the fine print that nobody reads to screw the customer. You should be proud!

The claims process was easy and efficient. I had a pleasant surprise in customer service with this company. I am planning a trip in August that is quite expensive - and will definitely use Allianz again - they are the company the trip sponsor provides and I was happy to see it was the same company.

Allianz fulfilled their contract with no disputes and they did so in a very timely manner. I was pleased with their promptness. I will be using Allianz again as a travel insurance carrier. We do travel a lot and in most long trip cases I always insure the trip. I am 74 and lots of issues (as it did on this trip) can come up that interrupts the trip. It is always money well spent.

My wife and I decided to purchase the insurance before a long vacation to Asia. Our decision was made about one month prior to our departure. It has been said that, "The best insurance is the one you never use." Unfortunately, I ended up in the emergency room a week before we were scheduled to fly. Due to my medical condition, I was unable to go on vacation. I submitted a claim online, and uploaded all the documentation. I received timely updates by email, and after about 2 weeks the claim was paid to my checking account. I will be purchasing travel insurance with Allianz for all future travel.

We had no problem making a claim after we were stuck in the snow in Seattle on our way home from NYC. The online process was quick and easy to navigate. I just had to send PDFs of our flight cancellation email and our hotel expense.

I submitted a claim for expenses incurred during a travel change/delay related to weather. There was no hassle and my reimbursement came through relatively quickly. Having travel insurance during the winter is a must when you live in the North.