Allianz Global Assistance Reviews

I Purchased insurance from Allianz Global thru Hotwire when renting a car. They acknowledge that they received my order but due to a glitch in Allianz's computer system they did not process the order (I did receive two emails one from Hotwire confirming the purchase 2nd below). They (Allianz customer service) have admitted that many Hotwire customers were affected by the same glitch. After an accident and subsequently many hours on the phone I am now stuck stranded without a car.

I sadly had to cancel a trip for health reasons and was impressed by the speedy and successful resolution of my claim. The online process for submitting a claim was very straightforward. When I initially phoned to find out if my claim could be covered, the agent was very helpful and the information she provided proved accurate. I will certainly insure my next trip with Allianz.

I have purchased travel insurance from them on multiple times. Twice I've needed to file a claim, once due to an ice storm that prevented travel and another due to floods that prevented Amtrak from operating (24hr+ delay). The first claim was denied and the second claim currently a month old with no response other than a request for a review. So here's my review: waste of money. I do not have confidence in them and will never purchase their insurance again. In my opinion this company needs to be investigated.

Due to an unfortunate emergency surgery, our airline reservations had to be canceled at almost the last minute. Allianz was helpful in telling us what was needed to process our claim for reimbursement, which call could be done online making it very convenient. Our refund for the cost of our tickets was processed quickly and efficiently.

During my trip to Lima, Peru I got and urinary tract infection, had to go to a ER in Clinica Americana. They took good care of my problem and included laboratory test, medicine and doctor assistance. Every time I travel, I always buy an insurance, and this is the first time I used it. Thanks!

I was very happy with the service provided by your company. The claim process was simple and allowed you to upload supporting documents quickly. Also the review process was fast and I received my check within a week after approval. I will use your services for future trips. Thank You.

Due to an unexpected ankle fracture before my departure, I needed to cancel my trip to Nova Scotia. After submitting the physician's letter of explanation, I submitted a claim and received a full refund. I had expected a long, drawn-out process.

Just filed a luggage claim and Allianz was there for us with no hassle. I use this insurance often but this was my first claim and I highly recommend them. I already bought my policy for the next trip. Hopefully I never have to file another claim but if I do, I feel safe with Allianz.

Purchased airline ticket insurance, had to leave trip early and not use tickets. Filled out claim and got a refund right away, no issues. You never know when something is going to come up, really appreciated the ease of getting my refund.

I received the payment on an insurance claim as a result of delayed baggage on my vacation. I submitted the claim and supporting documents and within three weeks the money hit my account. I called customer service twice and both times I was able to get through quickly and get the answers I needed.

My companion was diagnosed with melanoma 6 weeks before departure making the trip impossible given the surgery required. Allianz processed my reimbursement quickly and efficiently. Thanks for the service you offer - was worth the investment.

Refund for airline tickets for medical reasons. Everyone was very helpful! Initial phone call and one follow up were all I needed. E-mails were specific and helpful. I was thrilled I could send by text all of my materials. Thank you so much. This is the second time in 14 years I have needed the insurance and am so glad I had it.

I was pleased with the ease of filing a claim and submitting the needed information online. The instructions were easily followed once I found them on the policy. The reply for acceptance came within the time frame stated. The check came in the mail within a few days of that e-mail notice. I am certainly glad I had purchased this insurance!

I used trip insurance for my travel to Asia recently. I had a flight delay and filed a claim for expenses. I just uploaded my receipts, no hassle whatsoever. A few weeks later I received a check in the mail to cover everything. I will definitely use their service again and will highly advise anyone I know to purchase it also. Very pleased and thank you!

I contacted Allianz as to how to make a claim two times recently because of unexpected emergency surgery. They were clear. I filled out the claim and soon thereafter received my check. I was very thankful for this service.

What a surprising easy experience getting assistance with my claim. Prompt and fast results. Thank you for making the process so pain-free! I wasn’t sure on purchasing the travel insurance but when traveling with a small child it is better to be safe than sorry, so glad I did!

You were extremely helpful in telling me the process for submitting a claim. I was not sure if my policy covered my situation but it did and I have already received my reimbursement check. The claim agent I spoke to was very helpful.

I've never had to claim from Allianz before. It was quick, easy and simple. Fantastic service. When I book another family vacation I will make sure we use Allianz. I received funds within 2 weeks direct deposited. I would highly recommend that anyone booking a vacation to use this service. You never know what might crop up. In my case my wife became ill.

Very satisfied. Thank you for reviewing my claim after a recent canceled/ delayed flight experience and for addressing efficiently. I appreciate the simple process and speedy reimbursement of the claim. Thank you again for your assistance. This reviewer would recommend the service to others. Thank you.

I filed a claim and was told multiple times that the reimbursement for my frequent flyer miles was already paid to me when it clearly was not. They deliberately lied in hopes I would accept their nonsense. I will NEVER use them again. How dare you instruct your employees to commit fraud and shame on you people for working for such a company.

I was glad to purchase Allianz travel insurance. They were very courteous and timely with my claims. Will do it every time I travel. I had different claims and each one was addressed as needed. Heard many great stories from others as well.

I lost my ID, I was not able to travel. I called them for my refund because I had insurance my ticket through them, they refuse to refund. I will never use them again and I will not advice anyone to use them. They rip me off.

I purchased the insurance for my mom during her stay in Canada. She had two emergency episodes during her stay, I paid over 2K for the 911. After filing the claim they declined it and refused to pay. Explaining you have to be in perfect health condition. Scum company, stay away from this fraud.

When I initially contacted Allianz by telephone I spoke with a customer service person by the name of Heather. I advised her of the accident my wife. She gave me information on how to file a claim and where to send in receipts. I told her that there were claims for hospital services and others for wound care that were in Chinese. She assured me that was not a problem and that Allianz had resources to translate the receipts. Well, Allianz closed the claim without mentioning or reimbursing us for the hospital or pharmacy expenses. I am very disappointed, especially since the dollar amounts for these expenses are very little. All of them probably do not exceed $75 US dollars. I feel I was misled by Allianz and their representative.

I was injured during my vacation. Allianz team responded to my inquiries quickly, they contacted me for follow up and issued my reimbursement quickly. Overall I had a good experience and I am glad I decided to use them. The price of the insurance product was not bad either.

This insurance is a waste of money. Don't bother! I threw my back out the day of my trip and could not travel. I submitted my doctor's note and still my claim was rejected. Why purchase trip cancellation insurance if the company will not honor the claim.

Cancelled YMT Tour due to a medical emergency. Thanks to ALLIANZ for handling our reimbursement in a timely manner. Everything was done to our satisfaction! We would highly recommend ALLIANZ to any of our friends and family. We would also use ALLIANZ in any of our future travel plans.

Everyone at Allianz very pleasant over the phone. The only difficulty was the time to receive the refund. I forwarded the information to Allianz in 6/5/2019. Didn't receive an O.K. until 6/23/2019. Too many calls to check on status of request.

I have reached out about a claim for my husband's broken luggage multiple times via email and on the website. The damage happened on June 6th and at this point, almost 2 months later, we are calling it a loss. This is very disappointing as we travel often and were planning on using Allianz moving forward for our travel insurance needs. That will no longer be the case.

Except for the mixup with the address your service was excellent. The letter sent to me indicating receipt of my claim had a confusing address PO. Would not accept it. Do not send form letters for claims sent in. Thank you.

Submitted a claim and the claim was processed and we received the amount of $812.00 Paid to my husband Marvin ** as he was listed as the purchaser of the insurance. Thank you so much for all your help. We always purchase your companies insurance and will do so in the future.

I was very happy with this travel insurance. This trip was a nightmare and we were able to fairly quickly get reimbursed and everything was done via direct deposit and online. Overall very satisfied with this company, especially for what I paid.

Prompt, responsive and great customer service. Very quick and attentive. Unfortunate that I had to file a claim but they made the claim process a breeze. They let me know exactly what I needed for them to review the claim and the claim was approved quickly. Great experience!

Sadly, we had to cancel a highly anticipated Viking River Cruise at the last minute due to a necessary brain surgery for my husband. I tried calling Allianz to do it, but waited so long I just decided to try and use the on-line process. It was not nearly as difficult as I thought it would be. There are a few bells and whistles you have to deal with, but hey, that is insurance. Once you have the necessary documentation from the travel agent and doctor, it was not that hard to upload the paperwork to Allianz. You are immediately notified that the documents have been received and I was told to wait 10 days for approval. From start to finish, it was about 25 days and I received a full refund for my trip. I would certainly recommend Allianz to anyone who feels like there is the slightest chance that an uncertain illness may pop up at the last minute.

I was quite satisfied in the help given me to file my claim. The timely and expeditiously settlement of the above claim was excellent. I always take out travel insurance, but was my first claim. I would recommend to family members and friends. Thank you kindly for your expert service.

We were extremely pleased with how easily & promptly our claim was handled when we had to cancel a flight to Europe due to medical reasons. This cancellation insurance premium was money well spent. We would not hesitate to recommend Allianz Global to anyone.

I had a good experience. It is a lot of work to scan and send in all the supporting documents. You have to have both computer knowledge and patience to file on-line. I know older folks that would have had to make copies and file through the USPS. Customer service was helpful on the phone. The check arrived in the estimated time frame. Better than most insurance experiences I have had through the years.

When filling a claim, it is "suggested" to use the web portal for filling. The web portal will not accept a non-US phone number, or a non-US post code. This makes it impossible to file a claim if you do not live in the US. When asking to send the payment to my bank account via direct deposit, this request was ignored and a check was sent. Unfortunately checks are not accepted by the banks in the Netherlands. The phone support was helpful and appreciated.

Allianz Global was extremely easy to work with when it came to making a claim on a cancelled trip to CO. Since I have had a few episodes of vertigo which comes for no apparent reason, I decided to purchase travel insurance. Sure enough a couple days before the trip I woke up with vertigo which is very debilitating. I went to the ear institute to receive a treatment for the vertigo. I asked the doctor to write a letter in case it didn't improve enough in the next couple days, since there was no way I could fly in this condition.

Only problem was an email that said our claim had been denied. Upset all weekend. When I called Monday they told me it was approved. Otherwise they were very professional. And my payment was prompt. We have used them for many of our overseas trips.

There was a delay in filing this claim in conjunction with a previous claim as I thought this part of the claim would be reimbursed by the carrier. Both parts of the claim were processed and fully reimbursed by Allianz in short order. I will never buy trip insurance from any other company.

My buying travel insurance at the last minute was the best thing I ever did last month. My sister had planned a sibling weekend with my brothers in Jackson, MS - and because I am the one that lives the furtherest away, I needed to book a flight. One of my brothers had had a heart attack in January and had surgery, but was still feeling poorly six months later. In fact, he was feeling so poorly, he had to tell us as the weekend got closer, that he just wasn't up for a visit at all. He was too ill. This left me with a $400.00 non-refundable airplane ticket.

My flight from Phoenix to Minneapolis was delayed; the flight from Minneapolis was canceled due to problems with the Delta Fleet. Allianz helped me to get a refund for the hotel in the Airport. It was straightforward and it made the delays less painful.

I’m at the crossroads of being the adult child of an elderly parent and grandmother to 9 kids. I’m also a big fan of travel. With Allianz I’ve been able to rest easy when I book an adventure because they are behind me. The experience of having to cancel a much awaited trip to Paris was eased by the refund of my airline cost. The people I have worked with on EVERY occasion have been professional and kind. I will go to Allianz every time I book a trip. They are my backup plan for my real life. Thank you.

I had to file a claim for the first time and initially it seemed very easy. I was told that I could open a claim and add to it later on and so I opened the claim with my known expenses. Allianz requested some additional information that I provided and then I received a $400 check towards a $3000 claim. No explanation as to what they approved or denied. Only after I call do they reopen the claim and send a larger check. But still no explanation as to what they paid against. I requested a summary of the claim but they tell me that’s internal information and they can’t send it to me. They also tell me the claim has been closed and if I want to add to the claim it now needs to go through appeals. No medical expenses had been filed since I’m still receiving those bills. I email appeals at the address provided and over a week later I haven’t received a response. The whole process has ended up being more difficult than I could’ve imagined.

nerve. The doctor said I would need brain surgery. I contacted Allianz and filed for a refund. Filing online was very simple and we got our refund within 6 weeks.

Alaska Airlines did not offer me any kind of stipend for lodging or eating after flight took off but failed to land at desired airport. I filled out report and submit receipts for a quick refund of lodging. Airport drama turned into a fiasco, but this little bit of reimbursement really helped me put it behind me.

I can only say positive things about my claim. My claim was processed when I submitted the paperwork and I received the payment within 2 weeks. When I called customer support with questions they were very helpful. I would recommend this insurance whenever you travel.

The site for Allianz to purchase insurance is easy to use. recently had a small claim which was paid promptly upon receipt of information. I have two additional claims I will be submitting as I had extensive travel and Allianz is my preferred travel insurer.

My wife and I were doing a transatlantic from Brooklyn to the United Kingdom aboard the Queen Mary 2 when we became ill, my wife with severe back pain and me with sinus infection, we both saw specialist aboard the ship and were treated. When we returned home I submitted our claim and within a matter of two weeks our claim was paid in full. We will never travel with trip insurance and we will never travel without Allianz.

We received a fair and generous settlement due to delayed baggage of 6 days on a River Cruise. We highly recommend purchasing travel insurance through Allianz. We will be using them again the next time we travel. Our reimbursements arrived in a timely fashion.

My claim for the cost of a non refundable flight that I needed to cancel was handled quickly. AIG, on the other hand, is demanding additional documentation and seems to be delaying or potentially refusing to pay for a flight cancellation due to the same diagnosis.

what was extra expenses for me that time.

Nobody around when you have an emergency. Unsure what to do, how to do it and how to reimburse customers. Concierge? Paid for, not received. Claims, lost documents uploaded but only seen by a few. Supervision. Not existing. Overall an F minus. And I am kind. You need a different line of business customer care and insurance isn’t working for you. Second experience this year and getting worse.

Initial phone contact was pleasant. First written reply was not acceptable. Second written reply was satisfactory. All is well at this time in this three passenger purchase of insurance for our flight on American Airlines and the resolution offered by Allianz. Thank you.

This is the first time I purchased insurance since I don’t travel much. When my suitcase was ripped down the entire side and bottom, I filed a claim. The rep was extremely helpful when I called. I thought I’d be given a hard time about it but a check arrived the next week. Needless to say, I am impressed and happy!! You are a reputable company & I will definitely give you a lot more business in the future. Thank you!

Claim process was great. Easy, on line, all good. Been waiting almost a month for the check to arrive. Have emailed twice, with NO response. Just want to know when the check will arrive. Was allegedly mailed, but still no communication when it will arrive.

I booked my flights I take my nephew to a court hearing and the court delayed the case due to a murder trial that was going on and rescheduled my nephews court date. This resulted in my having to change my flights to a later date at an additional cost. Under my travel insurance, Allianz reimbursed me the difference in the flights.

I was sick during an Alaska cruise for which I had Allianz Insurance and was very thankful that I did. The ship's infirmary does not accept Medicare insurance or probably other insurance. Medical expenses on a cruise are very expensive. I was able to submit my claim online and follow up on the website. Allianz confirmed receipt and communicated any questions promptly. The claim was settled very quickly.

We needed to cancel our trip for 3 people three days before the scheduled departure due to my husband's sudden illness. After providing the required documents and the Dr's letter, we were refunded in full, much to our happy surprise! The agents were always helpful and courteous, very easy to work with.

Alliance was impressive in the speed and great communications during the process of the claim. The telephone assistant was great in walking me through the computer forms and explaining precisely in layman’s terms what to do next after receiving claim number. Yes, I would highly recommend this company to others.

Emergency surgery 10 days before I was to fly to Europe necessitated the cancellation of my trip. When I was cleared to travel again, I re-booked my flight. However, the price had gone up and I filed a claim with Allianz for the price increase. The Allianz people were very good to deal with and my claim was handled quickly and for the full amount of the fare difference. Well done!

With one phone call I was connected to helpful representatives of your company. My refund was obtained quickly, and easily. I will use your company again in the future. It will put my mind at ease when booking flights far in advance.

We don’t typically purchase travel insurance but for our trip last month we decided to. It just so happened that we had to change our plans last minute. I called Allianz and explained what happened. They were very helpful and refunded our costs after about two weeks. I would absolutely recommend using them in the future.

I'm extremely happy with the service I've received from Allianz. You always think..."That will never happen to me. I'll never need trip insurance." until you need it. The claim submittal was easy and worry-free. Do yourself a favor add Allianz.

Thank you for the prompt and efficient resolution of my claim. After an evening of frenzied shopping on our arrival in England's Lake District, we were able to commence our hiking holiday with poles, pants, hats, shirts, shoes, and socks, to sleep in pajamas, to shave and wash, and to put on clean underwear in the morning.

Save your money, had to cancel a flight for work and my claim is denied... "Our claims examiner has reviewed the details of your claim and unfortunately, we are unable to approve it based on the documentation we received. You will receive a letter or email that will provide additional details about the reason we could not approve your claim. If you have additional documentation that may affect this decision, please let us know or give us a call at 1-800-334-7525".

Having had shortfall insurance for a while I was forced to claim on it when my car was written off. From the start the claims service was laborious with me having to repeatedly chase when the claim had stalled. Finally I get an email confirming the payout and promising funds within 10 working days. Fast forward 10 working days - nothing. I call them (lots as they are either busy or my favorite, closed for training!) to initially be fobbed off with the excuse 'it is a computer problem'. Explained that really that's not my issue it's theirs then spoke to someone else who simply wanted to record a complaint. Still no idea what is happening, when I'll get my payout or have any clue as to what is really going on. Morally bankrupt company.

If you have health insurance or a life insurance policy, that is essentially all this "travel insurance" is, only much, much more limited and only for a select few days. Admittedly, I was misled by the advertisement they had with Delta airlines and I thought that it covered cancellation up to a certain point for the airline tickets. However, when I was inquiring about specific coverages to see if there was anything to be done about it, I realized that it literally only covers death, emergency medical situations... and that's it. If you're particularly worried about dying during a trip, maybe don't go and save yourself the airline money plus the $5 or so this policy charges per day.

On July 4th of this year I purchased a round-trip ticket to San Francisco and back, to Syracuse NY. On July 7th - three days later - I had to cancel the trip due to a question/shortage of available funds. Fortunately - I thought - I'd also purchased "travel insurance" through Allianz Global. I went to their website and completed the form, all the way until the final "submit" button. When I clicked on the button, I received an odd message regarding the "Amount" total I expected to have refunded ($438): "You have not included a total".

Purchased insurance with the "it covers everything". NO IT DOES NOT. Wallet was stolen. It does not cover flight because this is not covered under the mysterious list of covered events. Apparently in whatever country they answer the phone and barely speak English, you MUST file a police report. NEWSFLASH - we live in a rural area with NO POLICE DEPARTMENT. This is a lie according to them. Everyone has a police department. Hate to break it to you. We do NOT. We rely on local sheriff. No they do not file a police report for a minor incident as they do not have time.

Our sister was diagnosed with brain cancer in April 2018. She was doing very well and we planned our annual "cabin" family week as usual. She was infected with shingles and all her treatment stopped and the tumor grew quickly. After 1 very long week in the ICU we said our final goodbyes. We canceled this vacation. Not only were our hearts not into it but we had used all our time off from work as well. The online tool was fast and easy to use. I got confused by the follow-up email but 1 phone call to the helpline took care of it. We received our check very quickly.

Submitted a claim months ago. What is the issue here? What is taking so long. You’ve been doing most of the leg work here, but I am really frustrated with this process. Looks like this insurance is set up so that when there is valid claim, the insurance company makes it so difficult to pay out the claim that the insured gives up! I will never use Allianz again!!

I purchased tickets for a concert in June back in April. Being that I got these tickets at a rather late time they were more expensive. Nevertheless, to make sure if for any reason I couldn't go, I bought ticket insurance which was recommended on the Vivid Seats website. All that was said to me was that if for any reason I couldn't make the trip, I would be refunded. Well, lo and behold my girlfriend ended up becoming sick with food poisoning a few days before the trip and wouldn't be well enough to go. I went to go get a refund for my tickets since in total it was $448 dollars which is no small amount of money! Considering I am a college student I don’t have a lot of spending money and the only reason I spent this much was because it was a birthday gift for my girlfriend which I saved up for months. I called customer service and was told that sickness was covered under my insurance. I WAS NOT TOLD THAT I NEEDED A DOCTORS NOTE.

If you are ever thinking about renting out a car and it says “Allianz Global insurance” think again... They are liars and scammers and if you request a refund because of you changing your mind on getting the rental they will not give it to you. I requested a refund a month ago and they told me to wait a whole month for it to return. So I did (knowing it was probably bs) trying to give them the benefit of doubt and yet a month later nothing has changed. In the corporate office the receptionist will hang up in your face by the name of Sacora ** and she’ll be rude and not try to help you then if you call her back she won’t answer. This is not how a business is supposed to operate and if it was their money they would be pissed off too. Never do business with Allianz.

I'm very glad that I did purchase this policy since we traveled with a pregnant person in our party and you just don't know what could happen. Everything went fine for the trip, we made it most of the way without any issues. Just me losing my sunglasses on the airplane on our way home. I filed a claim right away with the airlines, but waited a few days before filing a claim with Allianz Global. I figured I would give the airlines a chance to find the glasses first. Anyway I did have to file a claim with Allianz Global for the missing sunglasses. They were really fast processing the claim and sending me a check for the value of my sunglasses. I'm glad I still had the receipt in my email, but everything was handled perfectly. I will be purchasing a policy again on our next family vacation.

My father died and his funeral was planned for Sat. I booked a flight Thurs with AA and because it was last minute and so expensive I thought travel insurance would be a good idea. An HOUR later I learn the funeral was moved to Monday. I cancel my flight and rebook immediately. My claim was rejected. READ THE FINE PRINT. Chances are you WON'T get your money back. RIP-OFF. Not worth it. DON'T WASTE YOUR MONEY.

I find the agents to be very unhelpful. They apologize over and over again, but can't seem to resolve anything. I would just like my claims processed. Why can't they pick up the phone and call me if they have questions? They apparently are only capable of sending form letters. When I call I am told that my claims agent is not available. I request a callback, but none received. I am very discouraged.

Thankfully I purchased travel insurance recently, as I have never done so in the past, when I purchased my plane tickets because I needed to change my travel dates due to a medical emergency with my mother. Allianz was a tremendous help to me when I had many questions to ask regarding the coverage and how to file a claim. They were very patient and friendly as they walked me through the process. After submitting my claim I was surprised how quickly it was reviewed and approved. Thank you for all your assistance and I would recommend Allianz.

My husband was scheduled for surgery the same time I was planning a trip. I booked my flight 6 months ago not knowing he needed the surgery. The process of canceling and receiving a full refund was quick and easy.

With my mom's age at 89, we now always purchase ticket insurance when she has to travel. Unfortunately, she became incapacitated about a month before our travel date. I called Allianz to open a claim and was advised to submit paperwork accordingly. The process was fair, but I had so much more going on with mom's care! Days later as I began the submission process for ticket purchase, payment and medical records (of which my mom had many!), the reimbursement check came apparently due to the conversation that I had had with the Allianz representative. It was sad that my mom could not travel to a family graduation in Atlanta, but receiving the reimbursement check took one less burden from managing her care, traveling, etc. Thank you so much.

We had a family trip planned to Hawaii with my mother. She became ill a couple months before our trip so we were forced to cancel. Allianz processed our refund quickly and seamlessly. We appreciate your understanding and prompt refund.

I thought that Allianz offered a very fair rate for insuring our 2019 travels. I had not anticipated using the insurance but an unexpected illness delayed my trip. Allianz offered very clear instructions on how to claim and were patient in allowing me time to collect the necessary documents. Once I'd submitted those, Allianz was quick to settle the claim in full. That is very satisfactory service and, of course, a very satisfactory outcome.

Unfortunately we had to cancel our flight reservation on the day of departure. We called Allianz that day and they informed us of the necessary paperwork they would need for a reimbursement. We faxed all the documents a few days later and about 2 weeks after that we received the full reimbursement of our cost. There were no delays, no hassle, everything went through promptly and needless to say we were very pleased with Allianz Global Assistance and would definitely recommend them.

I have called twice to report the refund was not direct deposited like requested on original claim & the mailed check has not been received. Had to stop payment & reissue the check. The process to apply was easy, and it was approved right away. The payment process is the issue.

I was very pleased with the customer service and prompt response to my claim. It was very straightforward and my full claim of $291 was reimbursed. Not just for the cancellation fee for the original ticket, but the extra cost of the new ticket. I had to change my ticket to travel a week earlier to be with my older sister who was in Hospice Care in NM. Sadly, she passed away on 6/11. I was able to be with her the full week before she passed, so I'm grateful I had this insurance for the ticket change to travel earlier than I had originally planned.

We had an unexpected medical situation arise days before our scheduled flight and Allianz was very helpful in working with us to make it possible to rebook a flight at a later date. We were fortunate to be able to have flight insurance through Allianz and their customer service team was great.

We were delayed for a night in Toronto due to a mechanical problem with our Air Canada flight home. We entered the appropriate paperwork upon returning home and were very happy with the speed of the return of the reimbursement. We will use your service again on our next trip.

I filled out the claim form online and then was not able to upload all of my receipts. I called customer service, and the woman I spoke with was pleasant and very helpful. She gave me an email address to use to submit the remaining receipt. The turnaround time for payment was very good. I would definitely use Allianz again.

I am a somewhat new Allianz's travel insurance, but they have been excellent with the unexpected. As any consumer, I purchased their insurance for peace of mind. I never anticipated implementing a claim, but so far they have been above board and reliable when the unexpected did occur. I would recommend them highly.

Let me first state what went right: my return trip from Germany after my coronary was handled well; I returned home with no gliches, and Allianz staff that handled it was informed and helpful. Also, though one claim (involving ambulance service) is still under review, the payment of my medical expenses appears correct, though I have been told they would have been covered by my own health insurance after a copay that was far less than my Allianz' premium.

We used Allianz Global travel insurance when visiting Europe this year. Representatives on the phone were very helpful and professional answering all questions clearly. The internet communication was timely. I recommend using Allianz Global and will use them whenever I need travel insurance.

I found the entire experience for positive. The process of filing the claim was very simple, and then it was processed in a very short time. I am very impressed with Allianz Global, and will use them in the future.

I am a private citizen & do not represent any company. Jewelry was stolen from my bag at the Portland, OR airport on my way to Albuquerque, NM. You responded quickly by reimbursing the total value of $60. Even though I would have preferred that all people were honest, I wanted to say thank you for your kind & swift action to my request. Thank you, Loice **

My recent trip to New Zealand was fraught with problems. On the way there, the IAH-AKL flight was cancelled at the last minute. Helpfully, Allianz immediately and unexpectedly sent me a text message alerting me that I was covered for trip interruption insurance. On the way back, the air carrier on the last leg sent a message that I should reroute my flight to avoid IAH due to storms. I had to then reschedule with the long-haul carrier, which had a change fee associated. I kept all my documentation and boarding passes, which I submitted to Allianz upon return. Allianz was friendly, professional, thorough, and fair in the handling my claim. The website worked very well. I am entirely satisfied with the outcome and we will get travel insurance through Allianz whenever we do significant long distance trips in the future. We go to New Zealand at least twice a year, and do significant other international travel as well. Thank you for your service.

My connecting flight was cancelled due to weather. I had to stay overnight in a hotel. I made a claim against my travel policy and the claim was paid quickly and professionally. Especially for overseas trips I would highly recommend purchasing a policy from Allianz.

My husband had immediate surgery scheduled for excision of a melanoma lesion on his face, followed by plastic surgery. The time of diagnosis to the surgeries was a matter of a few weeks and I had to cancel my planned trip which was scheduled to help our daughter who was having her first baby. I couldn't believe that Allianz processed the refund so quickly. They were wonderful people to deal with and answered all my questions with only 2 phone calls. Thank you.

I always buy travel insurance but this was the first time I had to use it. We had a family medical emergency and I needed to cancel a business trip. I was very impressed with how easy it was to file a claim online and how promptly Allianz responded. Everything was very clear and straightforward.

This company must be a total fraud. Today is June 22, 2019. In checking the status of my claim they say it was paid on June 6 on the web site and June 10 on the telephone. I have yet to receive this check after 12 days now.

We planned a vacation last August and unfortunately, under advice of my doctor, we had to cancel everything because of worsening physical conditions and new health concerns. The whole process of filing a claim was relatively easy. The only problem encountered was trying to understand a representative with a heavy accent. But we finally understood each other.

We unfortunately had to cancel a trip due to my husband's health issues. We had purchased Allianz trip insurance and had a very positive experience filing the claim. The representative made it easy for us to provide the needed documentation and sent us a reimbursement check quickly. (Another insurance company we are working with for the cruise cancellation estimates a minimum of six weeks waiting period, and we filed their claim before yours.) Thank you for helping to make a stressful, disappointing situation just a bit more palatable for us.

I would never travel without taking traveler insurance and Allianz has been my company of choice. On my trip to Alaska within a day of boarding the ship, I developed an infection in my finger which prompted me to visit the medical facility onboard. I had to pay on my credit card but upon my return home I filled out the necessary information to receive reimbursement with the company. Within days I received the info that my paperwork was received and then I received my total reimbursement. I found that the company's response was more than timely and I appreciated the whole process.

Fast and easy submitting claim online. My husband unexpectedly lost his job of 18 years which changed our vacation plans due to reduced income. All I needed to file a claim was take a picture from my phone of his termination forms, upload them and select the category "termination from job you've held for at least 3 years", and the check was in the mail within a week. What a relief! Thank you Allianz.

My claims adjuster, Marcy, has been absolutely wonderful. Getting sick aboard the cruise ship which severely impacted both my enjoyment as well as my husband's enjoyment of our 60th anniversary celebration was in itself most unfortunate. Marcy has been most helpful in reassuring me that once Allianz has received all the required paperwork, Allianz will work towards reimbursement and settlement of my claim. Besides her professionalism, she is caring and kind - realizing that submitting a claim for illness is not a pleasant task. She has tried to make it as painless as possible for me. I look forward to finalizing this claim with Allianz to my complete satisfaction which I am certain is your goal as well as mine. My thanks to Marcy for her assistance in this matter.

My father-in-law got hospitalized 2 days before our trip and my mother-in-law had to stay with him. I called the airline right away and I filed a claim. It’s so easy, I did it online and received my money back within a week.

I purchased the insurance in case we couldn’t go on the trip. Upon realizing we couldn’t do the trip because of an illness there were lots of hoops I felt like I had to jump thru. I wasn’t insuring the individual but the trip. It cost me money for a doctors visit to get the necessary documents for cancellation. I will be looking for a different company the next time I need trip insurance. I felt I was put unnecessarily through stress to get my money back.

We recently received payment for items we bought because our luggage was delayed for a week on a recent visit to Israel. We appreciate your attention and prompt payment. There was no good reason given for the delay and we could not reach a human voice despite repeated attempts with both British Airways and QAS who apparently handle their lost or delayed baggage.

My wife and I filed separate claims using the same policy number. Both claims were submitted in the same envelope which was sent to Allianz. My wife's claim was never acknowledged by Allianz on your website. Several calls were made regarding her claim. One claims representative said that you found her claim and that it would sent to a claims examiner.

This was my first time booking a flight. I’ve never flown. Unfortunately during the week of the scheduled flight my back gave out. I was not able to stand or sit straight. I have a lot of back issues. Surgery did not work. It was very easy to file the claim and figure out what I needed to do. My refund check came quick. I didn’t even expect it to come that fast. Thank you for the quick service!

The process went very well and we received our refund after a week or so. Process takes a little while to get started, but once processed it went very well. Company stands by their words and no problem getting approved for the refund. Thank you.

Being in the Military comes with a very demanding schedule that can change with ever changing demand in the world. This in effects can change military personnel's vacation plans. Thanks to Allianz for being a Military friendly organization that helped refund my purchased tickets due to military obligations. Thank you Allianz.

My mom was hospitalized while I was traveling. I was able to reroute my trip and check on her, and then make my way home. It is the first time I remember using trip insurance, but it definitely was worth the extra.

Due to a recent change in my mom's medical status, I had a trip interruption. Allianz Global was wonderful with answering questions over the phone and providing information regarding what documentation was needed to file a claim. The claim process was easy to understand online and a decision regarding my submission was completed quickly. I was extremely happy with their customer service and products offered.

The appeal process was a bit tedious. The decision was prompt and fair. A refund was approved on June 11th and I have not yet received the money in my account or received a check. It shouldn't take that long.

With assistance from the travel agent from which I bought both the air tickets and the trip insurance, it was relatively easy to file and collect. Worst part was getting a REAL PERSON, to help with the forms. As with ALL service firms today, one is forced to interact with a ROBOT for at least 15 minutes before one gets any real help.

My husband and I just booked a trip when we found out that a family member's medical condition wouldn't allow us to go. I called Allianz with little hope that anything could be done to cancel and keep our money, but after just a few short days I received an email saying that I had been refunded the cost of the flights! Way to serve your members Allianz!

I could not have been happier with my experience of filing a claim with Allianz after we had to cancel our trip to Italy. A medical emergency a week prior to our trip was unexpected and disappointing, but we were so glad we had such a good travel policy. Thank you.

We had planned to attend the NCAA Track and Field Championships in Austin, TX to watch our granddaughter participate in the Women's Pole Vault. We had already purchased tickets on Southwest Airline. Three weeks before the championship meet she had a bicycle accident on campus and was severely injured. That injury ended her track season for the rest of the season. The accident was adjudged by Allianz to be reason enough to resolve our claim and remit the money we had previously paid to Southwest Airline. It is the first such claim we have ever had to make regarding travel insurance, and are grateful that we used Allianz.

I had two big trips scheduled for travel this summer, and two months before my travel, I slipped and fractured my ankle. Luckily, I purchased trip insurance for my airfare. I was able to apply for trip cancellation insurance over the phone, was texted a link and was able to upload supporting documents of my injury for the claim. It was very easy and efficient. Great service!

I had to file a claim due to damage to a car rental in Spain. The car rental company sent me so much paperwork and made the process a nightmare, but Allianz made the claim process simple and straightforward. I submitted all my documentation and Allianz took care of the rest. I really appreciate that.

I was very pleased with my insurance when I needed to cancel my vacation plans due to the loss of my house and all belongings because of fire. The process was easy and at a time when things were very tough, that was a relief. I did not have such luck with my cruise ins. In the future I will only use Allianz.

I had excellent service from Allianz. My claim was processed quickly and the staff was very helpful guiding me thru the process. There was constant communication with Allianz and I was never placed on hold when calling your office. I will always use insurance in the future. It was very reasonable and well worth the investment.

I needed to take an earlier flight than I planned when I booked my trip. I was able to easily get the flight that was needed and by giving the medical provider information I was able to get reimbursed for the increased airfare charge. I faxed my form and received the check in a week's time.

We typically use Allianz whenever possible and the 2 times we had a family illness while on our cruise Allianz reimbursed the expenses in full. The first time it was shipboard medical, this past time with a local German doctor and pharmacy. We do tend to go with the best price for same or close levels of coverage... but whenever possible Allianz is our preferred provider.

Turning in a claim is such an easy process. We had a note from the doctor on his letterhead that I submitted, along with the flight info etc, and were reimbursed for the cancellation fees within 4 days! Thank you, Allianz!

The morning of our trip to Italy, my husband had a medical emergency and ended up in the emergency room. We had to cancel our flight and trip. Luckily we had Allianz trip insurance. After speaking with someone at the company, I filled out the claim form online. The directions were clear as to what documentation I needed to submit. Within a week I was informed our claim was approved and the check came in the mail soon after. Very pleased.

I haven't always purchased the insurance. However the last few times I have flown I opted to do so. My father has been ill and I never know if I will need to change, postpone or cancel my flight. I made reservations for myself and two family members to go see my dad in June. Due to an emergency I had to fly out sooner. I then needed to cancel all 3 flights. You guys were very helpful and genuinely concerned. You made it very easy to file my claim and I was reimbursed for the full purchase amount. One less stress to worry about. I highly recommend purchasing the insurance policy as you never know what can happen.

I am a bit skeptical when it comes to purchasing travel insurance, but I did for a recent expensive vacation. When one of our suitcases was delayed on our return flight, I submitted a claim with Allianz. I was very pleased with the result. After submitting the requested documentation, we were promptly reimbursed the amount specified in the policy. Based on this experience, I would purchase Allianz travel insurance again.

Recent medical issue forced us to cancel. We were able to speak with caring people who understood the situation and sympathized without questioning our motives. We will use this service for the next trips in our future. Your team was great — thanks so much!

Before our cruise I took out the Allianz policy just to be safe in case anything might happen. Little did I know how necessary it would become. You have been more than fair and pleasant to have on my side. Yoko was very helpful while we were in the Hospital in Spain and the coverage was as good as it could be in a difficult situation. Thank you for all your help. James and Joyce

Our son got sick in Mexico and had to be admitted to the hospital and your customer service rep. was so helpful. The rep. help put us so much. I have told so many family members and friends to purchase travel insurance from Allianz.

I recently got food poisoning aboard Diamond Princess Japan Cruise in May 2019. I had to go to medical and was given a bill for $191 which Princess refused to pay for even though they caused the illness. I submitted the claim which was very easy online and received a prompt payment from Allianz Global Assistance. It really pays to have this insurance because things happen. Thank You Allianz Global Assistance!!!

Allianz responded promptly to my request for refund due to airline delay. I have always used Trip Mate in past as a result of travel agency. I will never use anyone else after this experience and will tell anyone who travels to use them also.

I was so very disappointed and heartbroken that my new custom made surfboard was damaged beyond repair after travelling with it from Hawaii. Allianz helped with the disappointment by responding so quickly with insurance coverage for the damage. While it didn't cover the total replacement of the surfboard, the maximum coverage it certainly helped. Allianz was professional, quick and honored my request. Doesn't get better than that!

Our experience with Allianz was simple and hassle free, which made our trip issues easier to deal with. We are glad we purchased the insurance with Allianz even though it’s something we had not expected to use. We would recommend this company to those needing the protection.

Being able to insure $300-1500 "nonrefundable" economy seats for around $40ish bucks has been a game changer for me since I found out about it. I'm with the U.S. Army and don't have a lot of money to put into more expensive (refundable) tickets to go on leave/vacations a lot, so when I do save up a lump sum to buy a ticket and something urgent at work comes up. I have to cancel my trip and I'd otherwise lose that substantial chunk of cash completely, because Delta is the only Airline out of the local airport and their policy sucks. Thanks to the agents who processed my claim promptly, resulting in my ticket costs being refunded 100%, you guys are the real heroes.

I could not be more happy with the claim processing for my travel insurance policy. I was in California when my mother, who is in nursing care, was rushed to the ICU. American was able to put me on an overnight flight but at an additional charge of over $500. The claim process was simple and once documentation was provided the claim was paid promptly. I've worked with insurance claims in litigation for almost two decades and this was the best I've seen a claim handled.

They were slow. The process took more than two months. They didn't end up fully covering me despite implying they would beforehand, felt ignored multiple times. Next time, just get the insurance from the car rental company. If I did, I would have walked out of there that day happy instead of going through this.

We purchased a policy with Allianz for a trip to Italy, and we are so pleased we did. We had several travel delays and trip interruptions due to mechanical issues and weather. Our luggage was also delayed, and we missed the first two days of our tour. Upon our return we filed an online claim with Allianz. The process was easy, we were kept informed, and our claim was approved. We were delighted to receive compensation for our travel difficulties from Allianz, and we have already purchased policies for a Caribbean cruise and a cruise/land tour in Alaska.

Due to weather our flight had been cancelled and we were going to miss our international connection. This meant we needed to go to the next airport, two hours away, and needed to get there by taxi. This cost us over $200. When we returned I filed a claim over the phone. The person was professional, prompt, and courteous. I received my reimbursement in the time frame they said I would. This was a very good experience and 1st time I had to use my travel insurance.

International Trip Protector III. Excellent service and full payment of trip that my parents were not able to take due to medical reasons. Allianz was wonderful to work with and made a stressful situation very easy - thanks! We will gladly get more insurance coverage through Allianz whenever possible.

It was very easy to file a claim (actually, two claims) with Allianz, due to my trip cancellation which was very unforeseen. I'm so glad I got this insurance and will do that again. I have also been strongly recommending to my relatives and friends to do the same thing.

The day after my boyfriend and I booked our flight he was ordered to go to court during the time of our travels. I had to cancel his ticket and had no trouble doing so. I followed directions and my check came in a timely manner. I was very satisfied.

Even though having to cancel our trip was a bummer, I'm very glad we had purchased insurance through Allianz. The claim process was very easy and our flights were fully refunded. Thank you for making a sad situation somewhat better.

Very happy with the speedy reply. Refund check for cancelled trip came within the week. Great service. First time using claim with Allianz. I had to cancel Hawaiian Air flight because of surgery. Hawaiian Air was not going to honor my original ticket. Glad we had Allianz insurance. Heather **

I had an unfortunate event of delayed luggage by an airline while flying overseas. When arrived at the country of destination, I found out that the luggage is missing. I had to purchase some emergency personal items. When returned back home, I filed a delayed luggage claim and was reimbursed for all the money I spent on the emergency items.

I am very pleased with the response from Allianz regarding a claim that I submitted. It was handled in a very professional and expedited manner. I would recommend Allianz to my friends and associates in the future and I will also use it myself.

After some delay we received a full refund of my mom’s airline ticket she was unable to use due to her deteriorating health condition. When we made the original reservation, she was set to go but the week before our travel date she did not feel well enough to travel. When you are filing a claim be sure that you have all the documentation from a doctor because the insurance company requires more than just your statement. Save all your receipts and document exactly what happened.

I wound up ill and not able to fly. I took out the insurance which was fortunate. It was easy to obtain the information required and my money was refunded soon after sending the forms. I normally take out insurance and luckily haven't needed it. It was certainly worth it and alleviated additional stress. Thank you.

I am very pleased with the way the company handled my claim. The application process was quick and the company responded in a timely manner to my request for a claim. Everything about my claim went very smoothly. No delays or glitches to the process. I will look for coverage with Allianz on my next trip.

I have a very good experience with Allianz. My daughter was sick with the flu and had to cancel the trip. We got the refund for what we paid. I recommend to get insurance in case is an emergency. Thank you!

The representative was very helpful in assisting me to process my claim. He asked the questions necessary to help me with the process and even gave me the information to complete the process online. I appreciated his assistance in this matter.

I unfortunately had to cancel my trip to New York City due to pain I am still experiencing due to kidney stones. I was impressed when I called and experienced wonderful customer service and attention to my claim. I highly recommend this service.

My flight was cancelled and I had to purchase a new flight from a different airport for one leg of my flight. I submitted all my documents, and my claim was handled fast and efficient. I was given a full refund of my receipts submitted. Very easy process! I would highly recommend using this company!

The experience with your team was professional, easy to file and best of all, get a timely response. I will definitely use your services in the future. I would recommend trip insurance for anyone with health issues or dependent children. I had a small amount of issues with the website only in sending attachments and knowing exactly what documentation to send in required format. Thank You.

While there was some requests for documents that wasn’t as clear as possible at the first request, Allianz did process our claim in 2-3 weeks. A representative did get back to us in a timely fashion when we called.

I highly recommend purchasing trip insurance through Allianz. Not only is it affordable but he saved me from a awful hotel experience when the hotel and Hotwire refused to compensate me. Filing a claim was super easy and the response was very fast. If I ever needed to I would use their service in the future!

I needed to cancel my business class ticket from Charlotte to Frankfurt due to my father's illness. Allianz make this easy and quick. I received my reimbursement for the flight cost very quickly with no hassles. I will use them for all my future travel insurance needs.

We do not normally buy flight insurance but we were glad we did when we had to cancel our trip/Delta flight due to my sudden illness. The claim process with Allianz was very efficient and the reimbursement check was mailed promptly. We will now buy flight insurance for all our flights. It's a reasonable cost to protect an investment for things that happen unexpectedly.

I was supposed to fly from PA to CA in May, but had a bad car accident in April so was unable to fly. American Airlines was not going to refund my fare even though I sent Dr’s notes from two facilities where I spent time. Fortunately I had Allianz travel insurance. I sent in copies from the doctors and promptly received a response and check for the amount of my ticket.

Allianz has been critical in our continuing ability to travel. We love to travel and knowing Allianz is there if we have an emergency has decreased stress in planning a trip. They always answer the phone, are clear in what I need to do and are very timely. Whatever they said they would cover they did with the proper paperwork. I would recommend them to everyone. Kudos to Allianz... you can count on them.

Our flights were delayed during our vacation. We had purchased tickets to several attractions, but because of the delay we weren’t there to use them. I filed a claim and within a week I received a refund for my loss. I was very pleased!

Had to cancel trip for medical emergency. Allianz helped with my claim perfectly. Courteous and friendly and knowledgeable and prompt. Would highly recommend Allianz trip insurance and will continue to get trip insurance on my Delta flights. The customer service was great and the claim was easy to file.

Very happy with the claim process. Very easy and the instructions were very clear with what you needed to submit. Seamless! Will make sure to purchase insurance again for my flight because you just never know when you may need that. I wished I would have purchased the insurance when I have my flight to Europe. I only considered the snow and figured it isnt going to snow so I dont need insurance. Well, I have to spend the whole night and part of the day in an airport through no fault of mine. I highly recommend insurance for just the added security.

I had to cancel my flight due to medical emergency. I uploaded the hospital admission letter and the doctor’s note to Allianz website, and then got refunded fully in a couple of weeks. The Allianz’s service was fast and convenient.

I would highly recommend Allianz insurance. I had to use it for the first time as I got sick and couldn't travel on a plane. I had no trouble receiving my refund. It was fast and easy! We will continue to buy insurance from Allianz for future trips!

The website works pretty well. It does take a little time for it to update. I did call customer service. They were very nice but a little difficult to understand. They didn’t have a ton of extra information that what was on the website. I followed the instruction on submitting for a refund. After about 7 business days I received an email of the refund. The money was deposited into my account the following day. I was very happy as some of these insurances programs are very difficult to navigate.

I sent in an explanation of the travel mishaps and receipts for expenses I had encountered on a trip that was full of travel dilemmas and was very quickly reimbursed for the eligible claims. That's the way to do business!

My baggage was delayed on a Delta Flight and I was without it for over 24 hours. I had to get some small items to get thru the first day. My claim was very easy to file online and I was reimbursed quickly. I was happy with my experience!

Relatively prompt refund received but unhappy that I didn't get the taxes refunded. I don't understand why they don't get refunded. Whoever gets taxes, they don't deserve them. In my case, it was $122.65 I didn't get refunded. Why my review with 3 stars wasn't accepted until I made it at least 4 stars?

You are the best. Needed refund due to cancer diagnosis of my son. You not only refunded my money but sent so many wonderful well wishes for my son's recovery and yes I have posted online that your company is the way to go when flying.

After speaking with an agent, I found out what was required in order for me to obtain a refund for trip losses due to the fact that I was ill. I submitted necessary information and shortly thereafter received a letter telling me that it was received and being handled. A week later I received a check that made me whole. Thank you.

My 98 year old grandmother had been taken to the hospital and wasn’t going to survive the day before my flight. The day of my fight I called and talked to a very nice young man who told me step by step what I needed to do. I wish I could remember his name! I didn’t know how long it would take but the claim form was easy and as long as you have the proof of the situation everything goes great! I was very happy with the outcome and my refund. It would have a made a bad time worse but because it was so easy it wasn’t. I’m very much a happy customer!

Unfortunately, we had to cancel our vacation trip due to an illness. Severe back pains made it impossible for my wife to travel. I was able to easily file the claim online and upload the needed documents. Our claim was reviewed and approved in two days. Payment was received shortly thereafter. I highly recommend trip protection to everyone traveling and will use Allianz again.

The effectiveness and helpfulness of this company is highly praised. Will buy from them again whenever I travel. I was sick during the cruise. I submitted my documents and filed the claim. They sent the check to me less than a week. The process is very simple and effective.

Having travel insurance with Allianz proved to be invaluable. When I took out the policy it seemed like a good safeguard in the event that something happened while I was traveling. It proved to be the best decision I could have made. Having a cardiac arrest in a foreign country is a major crisis. It was a relief to know that my family could focus on me and not be under the stress of worrying about how to pay the bills from my hospital treatment and stay.

Was totally happy with the speed and response from your associates. From day one there were no questions needed of the process and if there were your associates had all the answers. The whole process was flawless. Will continue to use Allianz for all my travel insurance needs.

Review every word of the documents BEFORE you buy! Allianz PHONE REPS told me the policy was valid for any reason. When I had to cancel for loss of job they dug up a policy clause that excluded loss of job for less than 12 months. READ THE CONTRACT!

I had a very good experience with my Allianz claim. I purchased tickets to attend a funeral and just a few days before my trip was scheduled, my dad died. I contacted Allianz and they explained the process, assured me that I could finalize my dad's affairs and contact them afterwards. I contacted Allianz a few days later, the process was easy and the claim payment was received fairly quickly.

I have been using Allianz travel insurance for some time now and I'm very satisfied with them. Fortunately I've only had to put through a claim once and was very satisfied the way they processed the claim in a timely manner. I've recommended them to family and friends and will continue to do so.

Service was great. Online form was easy to follow. The follow up was immediate and solution was very fast. I will in the future I will make an increase in my insurance. I will make I take out insurance each time that I fly.

Representative was amazing and helpful with my questions and took care of our refund and processed it immediately! Our son had a last minute medical issue and was told he could not fly so we were very thankful we took the insurance on the flight purchased. Very professional! Thank you!

I am extremely satisfied with my annual Allianz Travel Insurance Policy. It gives me peace of mind whenever and wherever I travel that any mishaps will be covered. Just recently, on an international trip with a non-US carrier, Allianz reimbursed me for a suitcase that was totally damaged in transit. In contrast, I have still not received any reply from the foreign carrier after 2 months to my correspondence concerning their mistreatment of my baggage. I am confident that my blanket policy will cover my needs throughout the year.

We were in Mexico and I experienced a medical emergency and Allianz was terrific. They helped my husband navigate all through the whole process on the phone with the hospital. Everything was taken care of and after returning to the States, the service was very professional and courteous to help us get reimbursed for extra travel charges due to my hospital stay. All the reps and claims assistance people were fabulous.

I have yet to receive the payment I am due. Naturally, this kind of negates the whole purpose of the insurance. This is my second attempt to bring the issue to your attention. This brings up the question: How many "One Star" ratings does it take to get a response?

Easy to file, quick response and fair amount distributed for the inconvenience. I always get insurance when I fly and although I have only used it twice, it has been well worth the amount that I paid. I would recommend it highly.

I wound up needed to use my travel insurance following an injury that resulted in needing surgery, leaving me unable to travel or drive. The online forms were easy for me and my doctors to follow to submit the proper claim, and it was approved within days, taking all the stress out of missing my vacation and losing out on that travel money.

I did need to file a claim with Allianz, and to my delight, my claim was handled efficiently and fairly. I also had confusion over my receipt of funds-but that too was handled professionally. I will purchase this insurance again.

For whatever reason, I got an instinct to buy travel insurance, and I’m glad I did because I needed it. My sister was diagnosed with cancer and I ended up canceling my trip. The whole process with Allianz was smooth and uneventful. I easily filed a claim and was refunded for my trip promptly. Thank you Allianz! I will buy travel insurance again from Allianz.

Because I was traveling with elderly family I thought it would be wise to take out travel insurance. It’s worth it. My mother developed severe bronchitis and we had to cancel our trip. Calling Allianz customer service was easy and they were friendly and courteous. Was refunded my airfare quickly.

This was the first time in my life I had filed a claim for travel insurance, purchased prior to a trip. After the trip was cancelled, a claim was filed with Allianz Global Assistance. Their rep contacted me within 24 hours of filing the claim and let me know that after reviewing the circumstances leading to the trip cancellation, they had approved my claim. The money I had paid for the reservation was refunded shortly thereafter. I couldn't be happier with the way Allianz Global Assistance handled this situation.

Unfortunately, I got sick when I was on my cruise, and had to see the ship Doctor, and was prescribed medications.. Filing a claim was very simple; all I had to do was send in a copy of the bill, and within about a week, I received a check with a full reimbursement for the total amount of the bill. Slick! This was much easier than I thought it would be. I would use them again, in a heartbeat.

Booked a three week trip to Ecuador in December 2018 for travel in May 2019. One week before trip medical issue prevented any travel. Allianz was contacted. All expenditures were refunded within 3 days after claim submitted. FANTASTIC service. Will again contact Allianz when trip is rebooked.

Hello, want to thank Allianz for prompt return of refund for canceled flights due to illness. The process was simple and with little stress. I would recommend Allianz to my friends for their professional manner and timely responses. Thank you, again. Josephine

I emailed Allianz on May 6, 2019 asking for $89.00 reimbursement as there were no aisle seats available when I rebooked my air travel. As a result, I had to book an extra comfort seat on Hawaiian as it was an aisle seat; it cost $89. I have a medical condition and I require an aisle seat; I mentioned that I could obtain verification of my condition, if necessary. Allianz did not respond to my email request.

We planned a family trip to Las Vegas, my grandmother always wanted to go because she loves the casinos. We were going to celebrate her birthday and my graduation. Unfortunately we didn't make it to Vegas, she died a couple weeks before the trip. Allianz rep was incredibly helpful, considerate, and polite. The process was easy, I filled out the docs online and submitted the documents required., done. I had time to deal with funeral arrangements.

The online claim submission was easy and quick. I appreciated that because I had developed an illness and was not feeling well. I am also not very tech savvy so I appreciated the easy to use online form. I received a check within ten days to reimburse flights cancelled due to illness. Highly recommend based on this experience.

I had a trip planned for almost 8 months, I broke my hand and had to have surgery on it on December 10th. The orthopedic surgeon said at the time, I should be fine to go fishing out in the gulf of Mexico with no problems by May. Obviously there were problems as my hand did not heal as quickly as hoped and I couldn't even cast out a line, let alone try to reel in a 40 lb fish, so I called Allianz and explained my predicament and was able to cancel my trip and receive a refund with no hassles at all.

We purchased a travel policy for our Caribbean cruise. The security of having our trip fully insured gave us peace of mind. I hurt my foot and ended up in the Medical center onboard the ship. They do not accept medical insurance on the ship so, we paid for services and submitted the itemized receipt to Allianz for reimbursement. We received a check within two weeks of placing the claim. Very satisfied.

Before my vacation trip to Asia, I had decided to get myself the World Elite Mastercard and the protection offered by it to buy it which is with Allianz Global. On the day of the travel, the airline delayed the flight and and got me stuck in Toronto for more than 20 hours and then later the second airline notified me that the Pakistani airspace is closed and it might interrupt some of their flights going over. By reading so, I decided not to take a risk and go back home. I then file the claim and sending all the papers and proofs that my trip was canceled and a month after, they still ask me more proofs and paperwork. I mean what can you send more when you already sent all!? I am losing in the thousands of dollars and all of the experience dealing with them makes me nervous and anxious.