Allianz Global Assistance Reviews

I have always purchased an Allianz travel insurance policy when I've flown. I had to file a claim for the first time for my latest flight. My experience with Allianz couldn't have been better. Filing the claim was easy, I reached customer service quickly and the rep conveyed clear instructions. My claim was filed almost immediately and the check arrived about a week earlier than I expected. We never know what to expect and Allianz made changes I couldn't have anticipated much easier on me. Thank you Allianz.

Thank you for your quick refund on the Philadelphia train ticket. This insurance is definitely worth the purchase for anyone that is a business traveler! As sometimes itineraries change or things happen that causes a trip to be impacted, this insurance is a must.

Allianz provides great travel coverage. You can take out individual trip policies or annual coverage, which I would recommend if you and your family travel a lot. The medical coverage is good if you don’t have global health insurance. The cancellation rider is the most useful if you need to change or cancel your travel plans due to illness or medical emergencies of you or your travel companion. The ease of filing a claim online is wonderful and speedy. If you have all the necessary documentation, your claim is reviewed promptly and you generally receive payment before expected. I highly recommend Allianz for the best travel insurance.

Disappointed in Lack of Response. I purchased your travel insurance because of I a pre-existing medical condition which does not always allow me to fly. When I had to cancel my flight (prior to check in) and tried to place my claim I was met with requests for more information, but I have no idea what that means. So far I haven't seen anything come through.

Got a prompt refund with no hassles. Great job! Thanks. I would definitely recommend this service to anyone I know. It was easy and simple and fast. This was offered to me when I used Hotwire for booking a hotel.

This was the first time I had to make a claim on travel insurance. While in transit, the representative I spoke with gave me all information I needed to proceed with coverage I needed to use and the claim process was easy to complete and reimbursement was timely. I will not hesitate to use your company for travel insurance when needed. The cost of the coverage was also fair.

Just a note to take the time to say thank you for EXCELLENT service from start to finish. We will certainly use this service in the future. It gave us peace of mind for the unexpected. I was pleasantly surprised with the service. Greatly appreciated!! Debra

When I hurt my back a couple days before my scheduled vacation I was forced to cancel the trip. I used the Allianz app to upload the docs I received from Urgent Care (urgent care discharge and the completed Allianz doctor form) as well as copies of my prescriptions. The claim was processed within days and the check was issued shortly thereafter. Very fast and easy. Probably more so because I had the doctor complete the Allianz form instead of having him write a letter. Good thing I sent my son back to the doctor to get him to complete the form!

Much to my regret a reunion with my siblings was canceled due to a very abrupt diagnosis for my brother which resulted in a quadruple bypass surgery. My airline ticket was insured with Allianz and after a claim was filed a refund was very promptly paid. I could not have been more pleased with how my experience with Allianz went.

Useless. Never pay claims. Customer service incompetent. Milk you for premiums. Dont believe the advertising. They dont pay out, and simply wait out until you pay them. Informed the ombudsman. Lawsuit pending.

This was our first travel insurance claim and I was somewhat apprehensive, but the process was extremely professional and efficient. We filled out the online claim form and received immediate confirmation, then six days later came an email assuring us that the claim was approved. Although we were told to expect a delay of up to 10 days before receiving a check, it arrived only four days later. Very impressive!

I recently had to cancel a flight, and luckily bought the travel insurance offered by the airline for a nominal fee. When I contacted Allianz about the claim process for the cancellation fee charged by the airline, the agent thoroughly explained the process and what supporting documentation from the airline I'd need. Filling out the claim form on the Allianz website was easy, and straightforward. I was notified within only a few hours (not days!) that my claim was approved and I received my check very quickly. Great customer service!

Flight change. l do not normally purchase trip insurance thinking I would not use it but it popped up with my flight plans and I decided maybe I should get it. Never thought I would have to use it but we are very glad we did!

It was easy to contact them and get the information they needed to process our claim. So glad we did insurance! Payment was quick. I would encourage everyone to take out the insurance- well worth it. We generally do not buy any insurance for travel but we will from now on.

I broke my ankle and wasn't able to travel and got a refund with ease. Just sent doctors note and filled out form and was given status of my claim and when it was processed. It was direct deposited the next day.

I needed to change my flight due to a medical appointment and your staff politely directed me to your website, letting me know that would be the most expedient way to get a claim considered and answered my questions. They were very helpful and I appreciated their feedback. Your website was reasonable to navigate and I was able to make a claim. Thank you very much for all of your assistance.

When I called the 800 number for Allianz for information about filing a claim for damaged baggage, their service was very polite, efficient, and knowledgeable. The claims representative advised me to scan or fax the online claim form that had been denied by Delta Airlines. Then Allianz stepped up and covered the claim in a very timely manner.

The website was very easy to use. Allianz responded to my claim very quickly. I have never used this service before, but will consider it again when I have a trip that I am planning. My refund was mailed to me in a timely manner too. Great experience.

We had a death in the family and Allianz was very accommodating in refunding our flight costs for a flight we were planning to take at the time of my mother-in-law’s passing. The entire process was completed easily online and the refund was sent to us in a very timely manner.

My dad turned 90 and we wanted to give him a trip to celebrate. Unfortunately, he became very ill 2 weeks prior to his trip and was unable to travel. I had to cancel the tickets for him and his caregiver. It was easy to use the internet to file a claim. Very fast and complete service. Would certainly purchase this insurance again.

My claim was easy to submit and the response was timely. Additional documents were requested and added with ease. My claim was approved quickly and the money was in my account even faster. This is a service that I would definitely pay for again.

My Dad was in Hospice Care and not doing well at all. I appreciate being able to cancel my flight and get my money back. I was able to spend time with my Dad before he passed away. I actually received the check in the mail for my flight the day he passed away. I always purchase trip protection in case an event like this comes up. Allianz Travel Insurance was great to work with!

I buy insurance all the time, and this is the first time I had to use it because of a knee replacement surgery which prevented me from flying at the scheduled time. Allianz was easy to deal with and refunded my money in full.

On a recent trip to Europe my new luggage was damaged beyond repair. I contacted Allianz as soon as I could was very happy that my claim was processed very quickly. I would definitely recommend Allianz for travel insurance. Thx!

My experience with Allianz Global has been highly satisfactory. Due to a medical emergency, concerning our mother, my sister and myself are not able to attend our nieces wedding. The representatives at Allianz immediately issued a full refund for the ticket prices. They were very understanding and I won’t hesitate to use their services again. David

I was extremely surprised at the ease in which a claim is submitted. I expected pages of documentation and only encountered a few questions. The receipts were scanned in and I received payment within 4 days. This was our first claim, but now we will always use Allianz!

I learned a hard lesson years ago, buy the trip insurance! Allianz Global has come through twice with great service and no hassle when I had to cancel a trip. Easy online forms to fill out and upload. It's worth EVERY PENNY!

A piece of my luggage was lost or stolen in the airport gate area overseas. I received replacement cost for his lost luggage without a hassle. The claim submission was easy and I got quick reimbursement. The cost was so reasonable. Their staff is so friendly. I will never travel again without Allianz Global Assistance!

Unfortunately, we have needed to use our insurance on more than one occasion for medical reasons. It is tedious and time-consuming to get all of the information together, however, Allianz has always been fair and refunded our expenses as we expected.

I dealt with a tragedy on a recent business trip and had to rent a car to drive to another town after my original airport was shut down. I filed a claim for the rental car, took a photo of my receipt, and submitted it via the website in just a few minutes. Check arrived a couple weeks later.

There was no problem in getting reimbursed for a claim we had to make when a service that we had purchased fell through due to reasons that were out of our control. It was easy and Allianz was very prompt, there were no issues whatsoever in them paying out the claim.

My trip had to be canceled due to a wrist fracture and surgery. I was very pleased with how quickly the staff responded to my request to reimburse my ticket. I was also amazed at how quickly it was resolved.

I booked a hotel with Hotwire for the middle of my hunting trip, and as I was heading out I hit a storm and wrecked my vehicle. Fortunately, I protected my purchase with Allianz, and despite all the other expenses, a wasted hotel stay wasn't one of them. Allianz was responsive and I got my refund quickly. I would definitely recommend them whenever you book a room or flight.

My claim was paid! Thank you. This was my first time submitting. My trip had to be canceled due to illness. Usually, I manage to stick by the original schedule. It is nice to know there are options to forfeiting the cancelation fee.

My claim was quickly reviewed and settled within days. I also received my reimbursement within days of filing my claim. The staff was very helpful and courteous. They were able to answer all of my questions. I was very pleased with everything.

The site for submitting the claim is very user-friendly. It was easy to understand, which documents one should submit. The claim was processed very fast, and the money was transferred to my bank account almost immediately. I will definitely use Allianz insurance again.

Damaged luggage. I used the new app and was able to download several pictures of the damage immediately. It was great and response time very quick. I received the check for replacing them within a week. Thank you very much for taking care of the problem and supporting the insurance claim.

I was extremely pleased with my experience with Allianz. Their website was user-friendly and fully explained the steps for filing a claim. I expected a long, drawn out ordeal with the end result not getting reimbursed for our airline tickets. Boy, was I wrong!! I submitted my paperwork online and received full payment for my tickets within 5 days with no questions asked. I HIGHLY recommend this company.

I am very happy with the customer service, clear communication, ease of submitting a claim, and fair outcome of my claim. Would recommend and purchase again in the future for peace of mind when booking pricey flight and months in advance of travel dates.

I travel frequently and buy travel insurance most of the time. This was the first time I had to use it and I was impressed with the speed my claim was processed. I recommend Allianz and will purchase it again.

My wife, who is also in the plan had a medical problem during our travel to Singapore. We submitted a claim and it was approved and directly deposited in our bank. This is really an excellent customer service - GREAT JOB.

I was recently was diagnosed with cancer and know I won’t be able to fly. I submitted my claim and the insurance company was amazing with their response... this experience was awesome and I will recommend them to everyone. :)

Allianz customer service is the best! Every time I called I spoke with someone kind and helpful. They processed and paid my claim quickly and were wonderful to work with. I will continue to buy travel insurance from them for all my trips.

I purchased the flight insurance because it is low price to cover a cancellation. I had a medical emergency and my doctor said that I should not fly. I went to the website to file a claim and found it very simple and clear what I needed to receive my claim. 3 days after I filed my claim I received a email that my claim was approved.

I became very ill and was unable to go on our trip and had to cancel our JetBlue Airlines reservations. Allianz Global Assistance immediately processed the claim and sent me a check. Very impressive service, thank you. I would definitely use and recommend Allianz Global to other friends and family.

I submitted a claim through Allianz so that I could get refunded money back that I had spent to purchase a plane ticket from Montana to Pennsylvania with my own money. My daddy didn't help pay for it this time because I'm a big boy now and I can cook my own tendies, he said. Anyway, they got me my own money back in a very quick and speedy and fast manner so that the money was in my bank account 3-5 days after the claim was submitted by me. Thanks Allianz.

I have purchased Allianz travel insurance numerous times and have made claims twice. Both times my claims have been reimbursed for the amounts I have requested. They are the best. I will continue to use their service whenever I travel.

Beginning with the Allianz rep that spent time on the phone to help me set up these claims and ending with a very fair and welcome settlement I can't say enough about the attention and service rendered. Thank you... Ed.

There was no consideration for who bought the flight, as it was not the passenger. It could've been refunded to the original credit card account but nope - now I have a check I cannot cash because it's in the name of someone I do not know outside of booking their travel to a meeting we are hosting. I'll never buy travel insurance again.

The process for submitting my claim was easy and fast, the claim was resolved quickly, and I got the amount requested without much delay. The cost of the travel insurance was worth it and I would recommend it to any traveler without hesitation.

Global Allianz reimbursed me super quickly for an airline cancelation fee due to illness. The claim was super easy to fill out, they were nice on the phone, and sent me my check immediately. I'm so glad I purchased travel insurance for this particular trip!

I filed a claim and it was handled in a prompt and positive manner for me. I was surprised at the turn-around time being so quick and no additional issues/questions were needed to process my claim. This was the first time ever filing a claim of this sort so I was not sure what to expect. Very pleased!

While traveling in the Middle East in September, my husband came down with bronchitis. We knew he had to see a doctor so I called Allianz to get help. They suggested a clinic close to us in Jerusalem, he saw a doctor and was prescribed antibiotics. The people we talked to at Allianz were helpful, kind, and showed their concern. After returning home I was able to file a claim to be reimbursed through the app on my phone. It was extremely easy and a check was in the mail the next week.

I had to cancel a planned celebration trip with my brothers because one brother became very ill. Allianz was helpful and quick to refund airfare for all three of us after I filled out a very brief form and supplied documentation of my brother's illness. Without this insurance policy, I would have been out a.most $1,500. Hassle free refund - thank you, Allianz!

The travel insurance policy did everything it said it would in a timely and efficient response. I couldn’t believe I had a check in hand in less than one week from my filing a claim. I purchased through the Jet Blue website same time I purchased airline tickets. Very convenient.

I have never had to use flight insurance before. I was shocked at how easy it was to file a claim and get my money back. I was looking forward to my trip and booked months in advance. A week before the trip I became very ill and my Dr said I could not travel. I filed a claim and uploaded the Dr note and had my money in 2 days!!

Due to medical reasons I had to reschedule my flight. I submitted the necessary forms and it was processed in a very timely manner. I received my refund within a week and was very happy. Thank you for making an unfortunate circumstance much better.

We needed to cancel our international flight due to illness. Never having filed a claim before, we spoke to professional and knowledgeable Allianz staff about the process. We downloaded the necessary paperwork, it was quickly approved and the refund was in the bank before we knew it. Thank you for making a difficult situation less stressful.

I called because we had to cancel flights for my son and I from Eugene, OR to San Diego, CA. Several weeks before the scheduled flight my son developed an acute ear infection that ruptured his left eardrum. Without having surgery immediately before the flight was scheduled, the specialist recommended that he not fly anywhere. I called Allianz the next morning and the person I spoke with was very kind and very efficient in helping with the first stage of the process (filing the claim, giving me a claim number, sending me the necessary form(s), and making sure I knew to write the claim number on every document I submitted, etc.). Again I wanted to emphasize that the person was not only efficient, she also asked about my son's condition and expressed concern and kind words. It makes a difference!!!

Suitcase fell on the top of my right foot. Went to hospital for x-rays and treatment. Was amazed at your quick response to my claim. Thank you for your prompt attention. Made my claim after returning from our trip and received a check reimbursing me for my out of pocket expenses today, November 5, 2019.

My wife became ill before our travel and was told by a doctor that she couldn’t fly. Thankfully we had purchased trip insurance through Allianz. We filled out an online claim form and submitted a picture of the doctor’s note. Not long after, we received a check in the mail. This was the first time in our history that we actually had to file a claim on a trip, and to be honest, I expected to get a denial of our claim and run-around. But that didn’t happen. We were pleasantly surprised that the insurance did exactly what it should- and we won’t hesitate to buy trip insurance in the future for this reason.

Allianz was able to help reimburse my claim for the damaged contents of my bag when I was moving to Chicago. There was damage that I noticed only about a month after I tested my electronics that American Airlines refused to reimburse me for under their policy. I'd purchase insurance from Allianz the next time I fly.

My experience was quick and easy. After supplying the needed information regarding the cost of a delayed flight. I received a check to cover the additional cost of the taxi fare incurred. This is the second time I've had to take advantage of the travel insurance and both times it has helped address unplanned flight delay expenses. We will likely use this service again and recommend it to others traveling abroad.

Didn’t think I would ever need travel insurance but very glad I got it. Filing a claim was quick and straightforward. Everything was done online. I had the reimbursement within less than two weeks. I will not travel in the future without Allianz having my back.

Allianz did a great job accommodating my needs. I purchased the insurance on a hotel room in Nashville. I became very sick with a stomach virus and had to go home early. Allianz worked with me to get my refund. They were kind, quick and efficient.

I injured my back a couple months after purchasing nonrefundable plane tickets, hence the insurance. Luckily, this was the first time I hadn’t prepaid the car and hotel as well. With extra medical bills and me working less due to injury, losing the money for the tickets wasn’t ideal. My injury lasted much longer than expected and I was advised not to go on our trip by my chiropractor. I expected phone calls and follow up questions, and possibly having to fight my case with y’all. However, none of that occurred, I simply filed my claim with a doctor's recommendation and received a check in the mail. I don’t normally take the time to write reviews, but I really feel y’all deserve an outstanding one for your services. Thank you very much!

It was extremely easy to submit my claim and I received notification that I would hear a response within ten business days. Imagine my surprise when, a few short days later, I had a check in the mailbox. I couldn't believe how fast and easy the whole process was! Thanks!

So worth my $5! My claim was super easy to file and I had my refund within the week! I recommend this for all! I filed the claim on my phone, uploaded the documents and had the refund within the week.

Extremely pleased at the application process, the rapidity of the claim processing and the check disbursement. I've used your insurance for at least ten years and have never been disappointed. The rates you charge for insurance are very reasonable and the process from start to finish to apply and receive the insurance documents is almost immediate.

The process of filing a claim was very easy. I initially called to file a claim, and the operator told me if I wanted my refund sooner, I should do it online. My claim was approved and the check was in the mail within a few days! Thank you.

I had to cancel my trip abroad. I called Allianz, was given the list of what I needed to file a claim. After filing online, I had an answer within 72 hours, and a full refund within a week. Very happy with Allianz. Will use them again and recommend them to others.

When we had to cancel a trip due to illness, we sent the required doctor information, and Allianz responded quickly with a refund on our airfare. The tour insurance from Trip Mate, on the other hand, is still in the works after almost a month. I am pleased that our favorite tour company is switching to Allianz for future trips.

I requested a refund for a train trip that was not taken and I have not heard a response yet! Trying to be patient! There has been no email correspondence. I will contact the customer service representative to see what happens next.

I was very happy, resolved very fast and efficient, thank you for the service. Received payment in less than 5 days from when I submitted the claim. It was the first time I used trip insurance and will use it again.

This was an add-on trip to a business trip scheduled by my employer. I was worried that the trip might get canceled, so I bought this policy. My trip did get canceled, so I filed a claim and got a refund very quickly.

I have a medical illness which forced me to cancel my flight. I provided the necessary paperwork and it was approved the next day. The following business day, I received a full refund for my flight. During the process, I had some difficulty with accessing my account. I called customer service and the representative was extremely friendly and helpful. I will not hesitate to use Allianz Global Assistance in the future.

Very quick response! Satisfactory handling of my claim, no obstacles or questioning of my documentation. Easy to subscribe to and to file claim. Will certainly use this trip insurance again. Have since recommended Allianz to friends and family members. Being insured made a disastrous flight much less stressful, in retrospect.

Thank you so much for everything! I am very happy with the way in which my claim was handled. I was able to get my claim submitted and paid out quickly and effortlessly online, which I really appreciated. Will definitely be looking to purchase travel insurance with Allianz Global Assistance USA for my future travels.

This was my first time buying the insurance and making a claim. Although it did take some documentation, I found that once I had that done, the process was fairly straightforward and my claim was processed pretty quickly and I was paid sooner than expected. Thanks!

The agent that helped me request my refund due to a family medical emergency was extremely helpful and friendly and I was able to receive my refund within 6 hours of the initial request! They are worth every penny of reassurance that your trip, and unexpected emergencies, will be covered!

I am very happy to recommend Allianz. It was very easy to submit a claim online. And when I had a question, they were very professional and helpful. And the claim was settled very promptly. Overall a very good experience.

We had to cancel a trip recently and I submitted a claim to your company for the non refundable hotel cost. I talked with one of your agents who was very helpful and who got me started on filling out the online claim request. Your service was prompt and efficient. Thank you again for your help --sorry I don't remember the agent's name but I do remember her friendly and helpful service.

My travel companion was in an accident 2 days prior to our departure and could not go on the trip. I filed a claim and within 2 days of filing the claim was approved and I received a check when I returned from my trip. I won't plan any travel without insuring with Allianz! Ever!

Sent in my request along with documentation as to why I needed to cancel my trip. Allianz responded immediately and set up a claim number. They then contacted me a couple of times to let me know what was going on. I received my check in the mail within a two week time frame! What a wonderfully organized and responsive company!

They have an excellent product. Their service was fast and the check was received as promised. The claim was easy to submit and the staff knows their product. Good company to do business with for travel insurance. Travel insurance is a gives great peace of mind for planning vacations.

Thankful that I was able to file a claim after having my wallet stolen. This was my first time purchasing the insurance. It was a very easy process and I received a quick response. The check was also sent in a timely manner.

I am the Executive Assistant to the claimant and handled all paperwork associated with this policy and claim. Allianz was very quick on their response and approval and I can honestly say I was surprised at how quickly and efficiently everything was handled. I did not know what to expect as this was my first experience with filing a claim with Allianz. I will not hesitate to use their services on future travel plans for myself or my boss.

Submitting my medical claim was a very easy process. I received my compensation in the amount of time the application stated I would receive my payment. I have been an Allianz customer for several years and I would highly recommend this travel insurance to frequent travelers.

I had a trip planned from SC to Seattle and a hurricane evacuation was put into place in SC. My flight was delayed, rescheduled and then cancelled. I had to buy and fly out of an airport in another state. The airline wouldn’t refund my 1/2 flight but offered a credit which I told them would not be used. It was a one time thing... But they refused to refund. The insurance company picked up the slack and refunded the cancelled flight! Thank goodness. It was easy and fast. I get travel/flight insurance on most flights but this is the first time I’ve ever had to use it and I’m so glad I had it.

Thanks very much for the speedy settlement of my claim. Your service and handling was exceptional. Only one issue though, your online claim form does not accept Canadian bank cards (at least not mine) or Canadian zip-codes (which are in the form of "char-num-char num-char-num", e.g. A1A 2B2).

A great company to work with. I ALWAYS purchase trip insurance through Allianz and will continue to do so in the future. Submitting the claim was easy and did not take very long. They handled my claim expeditiously with with no hiccups.

We recently purchased a travel insurance policy from Allianz. A few days before we were set to leave on our trip, our daughter got sick and we were told by her doctor to not let her travel. We needed to cancel our trip, but luckily we had the policy. Our plane tickets were reimbursed with credit by our airline for a fee of $375, which the travel insurance covered. We saved more than $200, but it could have been more if we hadn't gotten credit back for our tickets. I highly recommend Allianz travel insurance to anyone who is traveling with small children, especially.

We bought trip insurance because one of our party has health challenges. Fortunately that was a non issue but we ended up making a claim due to unexpected travel delays and related expenses. The airlines had crew issues requiring our collective group to stay abroad longer than planned. The insurance helped offset some of these expenses. An unexpected benefit to travel insurance. :)

What are the chances of something going wrong at our ages (69 and 71) such that we couldn't go sailing in the Caribbean? Not sure, but when my spouse broke her ankle 3 weeks prior to our departure we had to cancel the trip. We submitted the medical forms to Allianz, there were no questions asked and within 8 days or so we had been reimbursed. Thank you!

Thanks for getting us covered! I recommend Allianz Global Assistance services I purchased through American Airlines. It is very easy to fill in a form for the claim, and they surprised me with a quick response and prompt payment.

I had to send multiple emails with responses that were vague. I think I figured it out and tried to add a document to my claim to submit sort of a second claim but have not heard back yet. I do not know if my claim will be responded to..

We had a very easy experience obtaining a refund for delayed travel to St John BVI. Due to a tropical storm we were forced to stay on St Thomas USVI. We will always use Allianz on all travel! If you are organized and keep all of your receipts, the process is very seamless.

This company is a fraud, do not buy any policy from them, after wasting many months, numerous calls, they related my claim without providing any supporting document whatsoever, my claim was about 10k. I am talking to my lawyer to sue and take them to court.

Not tedious like other insurance companies. Prior to Allianz my parents had travel insurance for a flight. Unfortunately they were unable to travel. I had to chase the insurance company to process the claim. The doctor wrote a letter. The insurance had them complete a form that tried to dispute the claim. They finally paid but it took month. Thank God this insurance company is not like that.

We ended up having to file a claim with Allianz due to Hurricane Dorian causing to have to leave a day earlier than planned. This earlier departure caused us to incur additional expenses that was not covered under our Viking Cruise agreement and the online claim process with Allianz was very easy and Allianz responded right away and approved our claim. We have already received the two checks from our claim within a week to 10 days! I am very impressed with their service.

I needed to cancel my trip due to medical issues with my husband. Allianz processed my claim right away & issued a refund within a week. Everything about them was handled professionally and quickly. I was very pleased at how easy the entire process was.

Every time I called customer service they were very helpful and polite. It took me a while to gather what I needed to send in but after review I was able to get my money back. Very thankful I had the insurance.

Trip interruption protection. I am simultaneously pleased and disappointed with my experience. Pleased that Allianz provided a timely reimbursement of my claim. But, disappointed that a promised phone call to be placed by the claim reviewer did not materialize within the promised "24 working hours".

I rescheduled my trip because my grandson got sick at the last minute. Your employees were professional and helpful and the check to cover the cost difference. Arrived quickly once I had submitted all the necessary information. No long wait times on my calls either.

Refund for lost baggage. Allianz processed my claim quickly. The claim was easy to file online. I have also had very good customer service experiences with this company in the past. Their representatives were knowledgeable, courteous and friendly. I would highly recommend them especially if you are traveling out of the country.

I am very happy that I chose Allianz for travel insurance. I had a trip planned to Hawaii in October but I started experience an illness and I had to cancel. The cancellation process was easy and the staff was very helpful! I recommend this company to anyone and everyone that is traveling!!!

Submitted my documents for claim on 22 August. Still waiting for my claim money. Every time I contact customer care, each time I get new answer, customer care representative were not on same page, each person said different thing, avoid Allianz, avoid Manulife if you are travelling out of country as allianz take care of the claim outside country.

I am completely satisfied with the process and the result of my recent claim. In fact, the outcome exceeded my expectations. Also, I called and spoke to several different customer service representatives during the process and each one was extremely helpful and friendly. This was my first time claiming a travel insurance incident, so I did not know how smooth the process would be (or not be). I am happy to say this went so well that I will purchase travel insurance again in the future. Thank you!

I had to have a doctor's report to get our refund back due to having to cancel my train ride and at no time were we told that if we needed a refund that this is what it took to get it back. And for this reason I will never ride Amtrak again.

I was forced to cancel my Ghana trip due to my husband's brain surgery from an auto accident. The agents were amazingly kind and moved the claim so quickly I can't remember the details. They contacted the needed information and refunded my flight fees. Thank you So So much. My husband is recovering slowly but well.

I was unfortunate in having to cancel a long anticipated trip. Allianz Travel Insurance issued a full refund of the airfare taking a bit of the sting out of the situation! I will insure all of my travel with Allianz in the future, and will be happy to recommend them to friends.

I have investments with Allianz and decided to use them for travel insurance. It was easy to sign up but I did need a little assistance which I got over the phone. I remember the person being very helpful. We had a number of snafus on our trip back and I submitted the forms online to see if I would get reimbursed for expenses lost. Within 10 days I received the money that I was out. Everything was easy and prompt and I’m very pleased.

Submitted a claim due to inability to travel due to health. I did not realize I needed to submit for both travelers at the same time vs each one separately. I called customer service and they and added the 2nd travel to the claim. Got a notice of claim initiation and additional support needed. Submitted additional support and claim was processed and a refund sent. Very pleased with process and customer service rep on call made.

I was impressed with the simplicity of filing a claim for a flight cancellation by the airline. I don’t always purchase trip insurance but I am glad I did. The anxiety about arranging a method to complete our journey was greatly diminished by the Knowledge I had insurance. The company did an excellent job.

We purchased travel insurance through AAA just in case any medical problems happened to two elderly parents before or after our trip. We did use the insurance, not because of that concern, but instead, our initial flight of two legs was delayed at the airport causing us to miss our connecting flight. Since the delay was overnight, we missed work the next day and used the payment to help cover those costs.

This is the first time I have purchased a VERY expensive international flight, and the first time I have ever purchased travel insurance just in case something happened. When an injury prohibited travel and we had to cancel our trip, the transaction with Allianz was so easy. I actually spoke to a REAL person when I had questions about doing it correctly! The website is so easy to use (Why can't all business do it this way?!) and the requirements to meet the claim were very easy to upload on to their site. We received our refund check within about one week of making the claim. We were so disappointed when we had to cancel the trip, but dealing with Allianz made it a little less painful! We are hoping to make this big trip in the future, and I won't hesitate to purchase travel insurance with Allianz when I do.

Once we figured out how to get the forms, it was a simple process. My only complaint would be that it needs to be much easier to get a hold of the forms. The forms were easy to fill out and my doctor had no issue with them at all. Our forms were also easy to fill out and I love that!

Very reasonable cost. I recently had to file a claim, it was easy and fast. I travel a lot even domestically and would not travel without insurance. I already have another trip planned and have recommended to my friend that she get insurance too. I Would definitely use Allianz again for my travel insurance.

We were very happy with the service provided by Allianz. They had people available to help with our claim over the phone, and once we provided supporting documents they needed we got email updates regarding the status of our claim submitted on 10/4/19. They issued a check for the full amount of the claim on 10/15/19. I call that EXCELLENT service!

You handled the claim quickly and professionally when my mom developed an infection before we were scheduled to travel. I appreciated the text in addition to the email. Much better experience vs my last claim a few years back. Easy to load the claim docs up on to your site. Thank you so much.

Thank you for handling our trip cancellation with such courtesy and efficiency. We had to cancel due to my Mother's illness a day before our planned trip on American Airlines. I had purchased a ticket and Mom was on a mileage ticket. I received a full refund and Mother got a refund on the $150 fee it cost to re-bank her miles.

I was amazed as well as impressed at how quick Allianz Global Assistance processed our claim, making it stress free for us during a difficult time. They were quick from the time I filed my claim to the time the send my refund. I highly recommend them.

My experience was excellent. I had to cancel my cruise do to illness. My travel agent, AAA (Jodine) helped me with the paperwork and it didn't take long to receive my check. From what Jodine told me the people she talked with were very nice and helpful. I would definitely recommend Allianz Global Insurance.

Thank you for helping me during such a tough time when I needed to cancel my trip to allow for a series of surgeries related to fighting cancer and the recovery process. You assisted me with filing the claim and processed the claim efficiently.

You were very expedient and very kind returning my monies. It was unfortunate that I could not make my trip due to medical circumstances. Thank you for giving this opportunity. Your communication was excellent and appreciated. God Bless us everyone!

I needed medical assistance on a cruise. We called when we returned and were immediately sent a request form. The form was easy to complete and a check was sent within a week. We were very satisfied with everything! The employee we spoke to at the beginning was very friendly and helpful.

An exceptional experience! I filed online and called a few days later to ensure all documents were uploaded successfully, and the representative was attentive and helpful. Within a week, I received email communication that my claim was being processed. So simple if you follow the rules! Will definitely use in the future.

Got sick while on the cruise and went to the ship doctor. I was very please with the handling of my claim. Everything was done on line and the response time was excellent. We have used Allianz two other time and after this occurrence I will definitely use Allianz again. Thanks for making it easy.

I travel several times a year and usually don't get insurance unless traveling overseas. I so was glad I purchase for a vacation to Florida. My friend had a family emergency and can needed to cancel ticket I purchased. The refund process was easy. Agents were helpful, refund was timely.

The last few days of my trip to Portugal I was getting news that a cat 5 hurricane was expected to hit South Florida around the time I was to return. The timing wasn’t definite but it seemed that the hurricane making landfall was. I changed my flight to stay another day. The airline did this without charge. I had to stay at the hotel an extra night and take a taxi to the airport. I submitted the hotel and taxi fare to Allianz. The process was simple. It was approved quickly. A check was sent within a couple of weeks. I can’t imagine another insurance company could be easier to work with. Thank you Allianz!

I purchased travel insurance from Allianz when I purchased roundtrip airfare between Seattle and Boston for my wife and myself. Due to a medical issue that arouse the day before we were scheduled to fly on the 1st leg of our trip I was forced to cancel the reservation and seek medical care. Thereafter I booked a new reservation when I was cleared to fly and submitted a claim for reimbursement for the cost of the original reservation which Allianz paid promptly after I provided the medical documentation they requested. I was very pleased with the process and overall experience.

It was so easy to file for compensation for my delayed flight. I had never purchased flight insurance before but am so glad I did and will continue to in the future. I submitted my information online and I received my check within two weeks.

I recommend other customers to "read the super fine print". Think Thomas Cook. I suggest EVERY customer get a list of which airlines you reimburse in the case of bankruptcy or ANY other reason an airline can't get a plane in the air on contracted date. In Italy I'm told Thomas Cook is kaput...that means ANY airline can go kaput. You take out insurance to insure protection...not sort of protection. Poor ethics when you start excluding certain carriers. Go above the minimum.

My claim was easily handled without any hassle. I was impressed by how soon they sent me a check. I followed their online instructions. I did not that much time. It was easy and straightforward. I will always purchase a rental car policy from them when I rent in foreign countries.

I was very disappointed with getting only $200 for two people due to a flight cancellation and a four and a half hour delay. I expected to be compensated for the entire amount of the flight. I don't think I'll be using your services again.

Allianz covered my trip that I needed to cancel due to a medical issue that came up after tickets were bought. Well worth the cost and they were responsive. The process was simple, easy and the payment came quickly. Thanks.

Unforeseen medical conditions caused us to cancel a planned cruise, and Allianz took care of reimbursing us for the associated airline flights. Not all of the cost was recovered, but much more than if we hadn't had the insurance. Allianz was easy to work with and we got the refund promptly. As we age travel becomes more problematic, and Allianz insurance was well worth the gamble and cost.

I can’t say enough great things about my experience with Allianz. The service was fast and the claim was very easy to make. I will definitely use your company again! You made a difficult experience much more manageable. I appreciate the time customer service people spent trying to locate our luggage. Everything turned out great!

I was very impressed with the treatment that I received and how fast I got the refund back. Due to my medical problems I was unable to fly and they gave me no problems at all and giving me my refund. I would definitely use them again.

Good service and claim approved but it was simple request and allowed. 24 DAYS later after I was notified check has been mailed and I still don't have my check. I called and rep said 12 -14 days to receive. It has been but the point is it takes two days for mail from Georgia. When you notify of approval and use the words "your check is in the mail" better to say "you have been approved and don't expect your check before 2 weeks from today as we drag our feet to process this even though we are totally computerized". This is known as transparency.

I had a wonderful claim experience with Allianz. My trip was canceled at the last minute due to Typhoon Hagibis. The claim submission process was very painless and I was surprised to get the refund in less than a week. For as little as travel insurance costs it is certainly worth it when the unexpected happens.

Allianz was very helpful and prompt with our refund due to health issues. Their site was easy to understand and navigate. Customer service by phone was helpful as well. My husband and I highly recommend this company for insurance when one is traveling. We always take travel insurance.

I did not get the bag at Heathrow airport. I filed a complaint with American Airline Customer service. They could not locate the bag. They checked on the system and said that the bag came out of the airplane at Heathrow Airport. I received the bag next day with 18 hours delay.

I was surprised but pleased to find that the trip insurance was well-worth it and the process not too cumbersome or slow. I don’t usually buy trip insurance, but the rate was minimal and the return paid off. Glad I did it.

Allianz Global was outstanding in processing our claim. The on-line submission forms were easy to navigate and provide the necessary information for the timely processing of our claim. Once Allianz received the information, they promptly processed our claim and sent us a check for the total amount. I will always purchase travel insurance from Allianz when making our travel reservations. They are the best!!!

I had booked a flight for my mom's surgery, her surgeon changed date. I was going to change airfare, but then she was exposed to Mono and we had to wait and make sure her blood tests came back clear of Mono which wasn’t until day before my flight was supposed to leave. Allianz answered my questions and helped me file my claim on October 7th, they already reviewed my case and cut me a check!! Thank you for your help.

Signing up to cover trip cancellation coverage with Allianz with the help of my AAA agent was a quick, clear and clean process. Allianz responded very quickly with kindly written, clear process paperwork. Some weeks later, when I needed to cancel my flight on MD orders, the same quick response from Allianz with clearly stated communication, no hassle, no postponed responses and a full check completed the process. Very impressive. I shared this experience with some globetrotting friends who will follow through with Allianz. I also expressed my appreciation at the AAA office for assisting with the Allianz sign-up. In the future I will certainly take this travel insurance again, especially for my overseas journeys.

I found the process of filing a claim easy and within a week to 10 days I had a response and the following week, I had a refund check. I always thought that having travel insurance was but I was proved wrong when I ended up being sick on a cruise ship.

Easy process, no-hassle, and quick EFT to my account. Couldn't ask for better service. Thank you! Would recommend to all whom are buying expensive tickets, costly reservations, etc...the extra $10-$50 dollars, is better than losing hundreds. Just saying!!! Good luck to all.

The process of filing a claim was simple and straightforward. We called customer service and were directed to file the claim online. We filed an online claim and we got our reimbursement processed very quickly - a check was mailed to us in about a week’s time. Easy process. Excellent service.