Allianz Global Assistance Reviews

I strongly recommend Allianz travel insurance!!! My plane was late. I submitted claims, representative was very professional and helpful!!! I receive check next week after I submit claim. Everything went very professional!!! Definitely I will buy this travel insurance for my next trips.

I was very impressed with the fast and efficient manner in which our claim was processed. The quality of customer service was top notch and was much better than our experience with another company on a different claim. We will definitely purchase travel insurance from Allianz for future trips.

This was a highly stressful time for us and your quick response regarding the cancellation and refund of our cruise was impressive and deeply appreciated. Thank you for helping us out and giving us one less thing to worry about at this time.

While on my way to an airport in Montana, I struck a deer in a remote area of Idaho. Got a ride to a different airport, caught a flight and made my way home. Rental car was severely damaged and had to be towed from the scene. I struggled some filling out the online forms due to my limited computer skills. Went on another trip and when I returned. THE CHECK WAS IN THE MAIL for all submitted out of pocket expenses.. No phone calls, no requests for additional info, no additional forms to fill in. Great experience. I worked for insurance companies for many years and I know this is not the usual customer experience. Thanks ALLIANZ.

Have bought this travel insurance before but never needed it. Used it this trip for urgent a medical procedure while on vacation in Italy. They have excellent customer service, the website is easy to use and filling out the eForms for claim service is a breeze. I would and do recommend this program for any traveler.

I called Allianz on the early morning hours of Saturday June 8th from Hawaii. We had booked our resort for 5 nights and wanted 7 instead. She asked for my order number, which I had the actually Allianz paperwork with me. I told her it showed a confirmation number, but not an order number. So I tried to give her this number and her attitude became totally rude stating she could not help me without the order number. After putting me in tears, she finally looked up my account by my name and gave me the “order” number, which was the same as the reservation number I gave her! She told me to make sure I know it for the future. Totally rude and I called my travel agent that same day to complain how beyond rude and yelling this Allianz rep was. I would never book another trip if Allianz is involved!

I was pleased with the outcome of my claim and timeliness of response. Initially, it took me a little while to determine how to process the claim, but I called the customer service, and they helped me proceed. Thank you.

Very satisfied as to how well this claim was handled. Everyone I talked to was very helpful. Very professional. Communication was very good. The use of the ability to use e-mail was very successful of getting the documents you need to handle this claim.

Allianz came through for us; my daughter and I couldn't fly because my mother was hospitalized and then entered rehab and I needed to attend her medical appointments and help with her transitions from the hospital to rehab to home. I wasn't sure my daughter's and my missed trip would be covered but it was. We completed the form and supplied the requested documentation, which was pretty straightforward to do. We received a check that covered our trip within the timeline promised.

Extremely great company. Website has all information that one needs and updates you on the process of your claim. I turned in a claim and my check was issued based on the receipts and paperwork I submitted without any questions back and forth. Will definitely use them again and recommend to friends and family.

Hello! I was very happy with your insurance!! And the extreme fast check I received!! I highly recommend your product!! I travel for business! It is a good feeling to know I am protected! I will not go without insurance again! Thank You. Lisa

We had to cancel our trip and would have been out the non-refundable air fare. Allianz approved our claim within 10 days of receiving the documentation they requested. They responded promptly to questions, and their website has a cool feature: after submitting your claim and documentation, you can see the status of your claim in a timeline on their website, so it was refreshing to know we weren't in claim submission limbo. Will use Allianz again. A+

Out trip cancellation process was handled well, efficiently and quickly. That makes it much easier when you are already disappointed that you could not go on the trip. The staff by phone were clear about what was needed in writing and allowed us to fax it instead of doing it online.

An initial phone call with some questions led me to believe that there was a likely chance my claim would be denied. I was very disappointed by that call because our travel agent had so highly recommended Allianz. So, I put off filing a claim. I’m so glad I finally did! Within about two weeks of submitting the appropriate documentation, I received a reimbursement check in the mail. Having to cut a pricey, relaxing vacation short due to a family emergency was pretty stressful. Recouping some of the extra money spent to rearrange travel was such a relief. We’ve already booked another vacation and have purchased an Allianz policy again. We won’t hesitate to continue to use your services in the future.

I was so glad I had bought an Allianz policy for my planned trip to Europe this past month. Because of employment insecurity, as a self-employed contractor, I was not sure I would be able to take the time because of potential work conflicts closer to travel date. And that's exactly what happened, much to my dismay. My policy covered this last minute change of plans, the agents were very helpful and communicative, and the full refund arrived quickly. I will definitely use Allianz in the future for any travel insurance needs, and freedom from travel stress!

We have used Allianz consistently over the past five years for travel insurance and found they always offer value for money in comparison to other insurance providers. Unfortunately, on our recent holiday to Maui we encountered travel delays due to flight cancellation. On our return home, Allianz covered all our unplanned expenses due to the delay and feedback on our documents submitted to make sure all relevant information was provided for the claim. I would highly recommend using Allianz Travel Insurance for all your travel insurance needs.

We were all ready to catch out flight the next day. My daughter called and spoke to my wife. My daughter a miscarriage and there was no way we'd be flying off the California. Having this type of cancellation, should have prompted a specialist from Allianz to file and take care of the claim. They wanted information that I had to get from my daughter hospital visit and procedure. This only added to the experience. Glade I took out the insurance, but it was not pleasant experience to go through.

Had to cancel trip due to my emergency open heart surgery. Notified travel agent at AAA before the surgery took place. Only complaint is how long it took for reimbursement. Would use them again however.

I had purchased the insurance before and never had to use it. Due to a health issue I needed to cancel my ticket. The process you have in place was timely. I greatly appreciate your service and will purchase the insurance again, as a result of my experience. Thank you. Sorry, I don't have the claim # with me at this time.

We got insurance for our trip to Europe... and during our trip we had flight delay of over 3 hours. All others received $100 reimbursement via their policies... our policy for some reason showed we needed a 6 hour delay. However, Allianz agreed to refund us $200 for the delay. Will recommend this company in the future to anyone asking about travel insurance!

I would give you a good recommendation for your service. But suggest you make the “covered cancellation policy” more clear and offer coverage for “any reason” cancellation, so you understand what you are actually getting. We would have not have been eligible for reimbursement if we had not been able to get the medical support documentation. I have read others were not as fortunate, when canceling for other reasons.

Thank you so much for your help due to my medical condition in needing to cancel my trip, I very much appreciate your help! If I need help in the future I will be working with Allianz and their team to secure and support my trip.

We experienced a super inconvenient travel delay... 13 hours turning our flight into a redeye. I submitted my claim upon our return. Allianz responded quickly to my claim and processed it without difficulty. I was impressed with the speed and ease of working with Allianz.

My partner was unable to fly, but fortunately we had Allianz trip insurance when we needed to cancel. The process for filing a travel claim was clear, so we knew exactly what we needed to provide to fill our claim. The claim was received and promptly processed. We had the refund faster than expected.

This was my first experience with Allianz and I was impressed at how helpful and friendly all their customer support personnel were. They took the time to explain and help me through the process and I am now looking at an annual plan. More than I expected from travel insurance.

Truth be told, my experience isn’t over yet, but at this point, I’m very dissatisfied. I purchased this trip insurance and had to cancel our trip, when I became pregnant with a high-risk pregnancy and was advised by my doctors not to travel. My claim was processed and approved fairly quickly, which I was happy about, and the customer service was excellent. The website was easy to use and submitting the documents of proof that were needed, was simple and easy. This is where the positive experience ends.

Because my flight was cancelled due to weather, Jet Blue felt no obligation to give me lodging or food and I was stuck in the airport for almost 24 hours. A real nice man for your company told me how to file a claim, which I did and was paid. I am full of smiley faces.

Delays and interruptions happen and that's where Allianz experience was a breath to us. Our flight was offloaded and we were re-booked to fly next day by carrier. The national carrier was/is pathetic in providing any further assistance and the lines had wait times of 2 hrs when we tried calling for compensation!!! Two weeks later we filed a claim and were paid immediately by Allianz for the expenses occurred during that 24-hour delay. I would recommend this insurance.

Without question this insurance and my claim was one of the best experiences I have ever had with an insurance company. Easy to process my claim online with the requested documents. Allianz advised about 10 days to process and sure enough after about 10 days my claim was paid with no additional questions or hassle. Would highly recommend.

I recently filed a claim for the airline ticket I had to cancel because of illness. The claim process was easy & they honored my claim & sent a check in the full amount in a reasonable amount of time.

I purchased Allianz insurance when I purchased my daughter a ticket with American Airlines from Seattle to Atlanta for $633. Due to illness my daughter had to first changed the date then wasn't able to make the trip at the last minute so she was unable to get a credit from the airline. I contacted Allianz and they emailed me the application for a payment. I kind of thought I wouldn't get a payment because she didn't have a doctor's excuse. But to my surprise I received a check in about a week for $633! Thank you Allianz!

The initial interaction with Allianz Global Assistance after the accident was exceptionally swift in providing comfort and orientation. They immediately went into action hence allowing the Hospital to commence treatment unhindered by protocol items. You have a great team indeed!

I always get travel insurance on all my travels. But, this is the first time that I had to use it. My trip had to be shorten due to illness. I thought that all I had to do was call the airline and change the date without paying a fee. No, I had to pay upfront and then file a claim. Being in the hospital, I was stressed out as to what to do. But, Allianz made it easy and stress free. Filed the claim online from my hospital bed and in a few days I received my check for $200.00.

I was pleased with the service provided when I made the claim for my hospital visit and related transportation while I was on a tourist visit to Poland. Your claim process was, courteous, efficient and prompt. I will buy this type of insurance in future trips outside of the USA.

I had great experiences with both the JetBlue and Allianz reps, when I had to cancel my JetBlue trip (**) of 8/2/19 due to complications that my daughter-in-law had developed with her pregnancy. Needless to say, I was very distraught, and appreciated very much the sincerity and compassion of both reps. The process was seamless and without any hassle. Kudos to both reps for their professionalism, kindness and empathy. I received a refund for the full fare amount on schedule. I am so sorry that I could not recall the names of both the JetBlue and Allianz reps who assisted me.

Refunded soon after claim was made, excellent service. Claim was made in England as patient had to do blood work, refund came shortly after claim was made. Excellent service, better than anyone else we have used in the past. Thanks.

As I see in my profile, Claim Type: Collision/Loss Damage status is "In process", waiting to upload missing documents. Several weeks ago I had a phone call with Allianz employee, and he has mentioned, that all necessary documents have been received, and in 10 working days I will receive compensation. But it's already more than a month since I have applied for compensation, and nothing is done. Another Claim Type: Baggage Loss has been proceeded, and 250$ confirmed for payment (check #**), but I have to received any money. Please specify to which bank account it has been transferred.

I had to fill this insurance due to being unable to go to New Orleans due to flooding. The process was very easy. I called and was given a number for filing for lost. I received my money direct deposit in no time.

From the day I called to inquire about how to file my claim, your organization proved extremely helpful and professional. Having to cancel our trip due to illness could have been much more stressful but your staff made the process easier due to their diligence and kindness. Sincere thanks for your help. We definitely recommend this company.

Allianz was very helpful. After a medical problem, we received insurance funds within days after receipt of doctor's certification. The funds were directly deposited in checking account making it easier for me. I would recommend Allianz for anyone who might think they would be unable to travel on a scheduled trip because of a medical problem.

Money came with no problem, but I sent you the credit card bank statement and asked you why I was charged $28?? Three times. I circled the charges, never got an answer. I let it go but still wondering why.

I purchased Allianz while purchasing a flight through Priceline. I then had to cancel my flight for a medical reason. Allianz representatives were very helpful over the phone, and I received a refund very quickly after submitting my claim. Very professional and helpful. I will purchase travel insurance through Allianz again. Thanks!

I received immediate and very courteous and caring assistance from Allianz as they managed a return of airfare due to my elderly father's illness. The refund process was easy and I received the refund in a timely manner. I will use Allianz again and recommend to family and friends.

You buy airline insurance for the just in case something bad happens or the what if things that life throws at you. I have anxiety and depression and have battled with it for most of my life but have never been suicidal before. Until a week before I was to travel to visit my husband who was out of state working. I was admitted into the hospitals and stayed there for treatment. I, of course will be missing both of my flights. I completed all the correct paperwork and submitted it. My claim was denied because mental illness are not covered.

I have a annual policy. I was supposed to fly to Italy and got a text 5 hours prior to flight that my flight was canceled. They put me on a flight 24 hours after my original flight. When I got home, I made a claim to Allianz and I was denied. They paid me nothing!!! They kept asking me for more and more documentation, but paid nothing. I would never get insurance from this company again!!!

I am more disappointed with myself for not understanding the health rules you put forth than with you. My husband had a heart attack, a stent installed and a stroke over a two week period yet was able to get clearance to go to Hawaii by his cardiologist before I bought the ticket. He’s 80 and I wanted to make sure he saw Hawaii while he could still enjoy it. Unfortunately, within a couple weeks of the trip he had another more significant stroke which required extensive rehab which he is still involved with. No good deed goes unpunished. I am angry with myself for clearly not understanding the contract and yet I don’t blame you for the lost $2200, it was my fault. It didn’t even enter my mind that there would be a problem with the insurance! I’m stunned that I gave Hawaiian Airlines $2200 and received nothing in return!! If we ever get to fly again I’ll pay more for refundable tickets and not buy travel insurance.

We don't travel much and now that we are older we understand you never know what life will throw at you. We bought travel insurance from Allianz recommended by our AAA travel agent. Best decision we made in a long time. We had a family emergency the week prior to our trip that required us to be here and the customer service at Allianz explained everything and was sympathetic to our issues. We submitted our paperwork within 3 days of our call and 10 days later they deposited our full travel cost back to our account. I would never dream we would have needed it but thankful for them and we will use them when we decided to ever travel again! We thank you!

Thank you to Allianz Customer Service Team!! They responded promptly and issued me the check for rebooking within 10 days of submitting my claim for rebooking my return flight, due to my sons military orders being extended. Very professional and courteous and followed up with communication promptly.

I had to change my plans for surgery in DR unfortunately due to the new rules and regulations as well as turn of events in DR. I filled out the hassle-free paper online and I was refunded in less than 7 days. Quickest and smoothest transaction ever. I will always purchase insurance from Allianz going forward.

Initially I was a little skeptical about getting travel insurance, but in the past we have lost money on an Airbnb and doctor visit with no insurance. On a trip to UK this past July we were taking no chances and bought a basic policy. Well, lo and behold if I didn't get a case of bronchitis three days after arriving! And had to see a doctor in order to confirm diagnosis and get something stronger more than over the counter cough syrup. Upon our return I submitted a claim for doc and meds and in less than 10 days got a check from Allianz for full amount. Granted, it was only around $90 and insurance policy was a little over $200, but took the sting out of the situation because Allianz really did pay promptly. I will use them again in the future!

Thank you for your timely assistance with my travel delay overseas. The call center agent was knowledgeable and helpful. The claim process was fast and painless. I especially like the online upload feature. Received the check within two weeks of claim submission.

This is the second we, unfortunately, had to use our travel insurance because we had to cancel a trip. The online claim reporting was simple, uploading documents was easy, and our refund was received faster than they said -- a pleasant surprise. We have gotten our travel insurance through Allianz for well over 10 years, and we will continue to do so. Reasonably priced and fantastic service.

My flight was cancelled and rescheduled 2 days later. This is exactly the case when you are really grateful that you've paid for the Insurance. Truly satisfied with the claim experience! The online process is efficient and easy to follow. Responsive customer service. Thank you for your professionalism, support and efficiency!

Allianz has come through for me twice when I have filed a claim (two out of two), but my only concern is that I was given the wrong information from customer service when I called them about my issue before I filed a claim. I was told my claim would not be covered, but if I wanted to, I could file a claim anyways. I am glad I did because it was covered and I received a check yesterday.

I can’t remember when I’ve had such a great experience going through an insurance claim process. Your customer service representative was professional and pleased to assist me. Not only will I continue to use your services, but I will tell everyone about your services and how pleased I was.

I was very satisfied with the service provided by Allianz. While traveling my partner became injured and we reached out for help on where to seek medical attention. The Allianz representative was very friendly and helpful. When we returned from our trip, we were easily able to make a claim for the medical expenses on our trip using the online process. Thank you again! We appreciated your help!

I filed a claim because my husband had a non-refundable airline ticket and he had to cancel his trip due to a medical issue. The claim was filed on 7/24 through an easy online process. I did have to gather some documentation, but it was reasonable. I received the refund on 7/30. I felt it was a quick turnaround and a relatively easy process.

I was very impressed with how easy it was to file a claim with Allianz. The email was appreciated letting me know that the claim had been received and subsequent emails keeping me appraised of the ongoing status. The claim was reviewed quickly and a decision made to cover the unexpected additional hotel expense incurred when our original flight was canceled and rescheduled the following morning.

It was great to have the app on my phone. It gave me a sense of security since it provides important information. Someone always answered the phone immediately as well. I submitted a claim after my trip and the process was easy and fast.

Trip Delay. I filed a claim with Allianz and the whole process was a breeze. Everything was done online and the whole experience was awesome. No fuss, no unrealistic requirements. Claim was approved in a short period of time and I already received the check.

My flight on July 12 from Barcelona to Chicago on AA #41 was delayed. As a result I was going to miss my connection from Chicago to Albuquerque. When I called your office from Barcelona on July 12, I was told that because my flight was not delayed 4 hours or more, that I had no right to make a claim. What a shock! I felt tricked and betrayed - thinking I had travel insurance.

Illness reimbursement. Excellent and very easy to use system, clear and accurate information. Was easy for me to follow and company did not question anything from me as maybe I thought I may have to provide information but extremely quick and from now on I will always purchase insurance. I usually do purchase insurance on long-time planning trips never expecting to use but only for peace of mind. Never ever realized it would be so easy of course, as long as the truth always prevails from both parties. I will always purchase insurance with confidence.

When I purchased trip insurance, I didn't actually expect to use it. I can say now that it was worth it. While it was hard to have to go to Florida and return without my Mother-In-Law, it was nice to know we were being reimbursed for her airline ticket, which she was unable to use after her stroke. Hopefully, next time we go to Florida, she'll be well enough to travel.

My husband got sick on our dream trip and had to find a doctor in Scotland. He was treated and got some antibiotics. Upon returning home, we submitted the medical documents thinking we might get reimbursed. It was simple to do online, and much to our pleasure within a week we had a check for the full amount. Great service!!!

Because of my husband's health we had to cancel a trip to Alaska. Because of our Allianz insurance we were able to cover the airline's cancellation fees. The people we talked to at Allianz were super helpful and we were able to receive a full refund of fees.

I required two different trips to Dr while in Germany 4/19-5/19. I paid out of pocket, and submitted lain when returned. I had prompt response, I sent the needed evidence, and quick reimbursement! This is our 10th time having Allianz as our Insurance provider when traveling in Europe. Very pleased with the service and coverage, and plan to have them cover me next year when we return to Germany. Thank you for your service!

While at a resort in Mexico, my husband had a need to see the resort physician. Allianz Global covered the whole cost of the visit and medications. It was fast and easy to file a claim and they did a direct deposit into my account faster than I expected. Great service! I will never go without Allianz and will recommend to all of my friends!

I was pleased with the speed with which my situation was handled. I was advised about the timeline and it was more than accurate. I received my reimbursement in a very prompt fashion. It would have been beneficial, however, if I had known that the funds could have been put directly into my checking account. Happy nevertheless.

We had purchased an Allianz product for flight insurance months prior to our trip. Unexpectedly, our daughter ended up with a psychiatric hospitalization that occurred at the time of the flight. To our surprise, being in the hospital wasn't a good enough reason to miss a flight by their standards, and they provided no coverage for trip cancellation - because it was a mental health concern. I am an MD, and the brain is part of the body. This is overt discrimination. On the Alaska site from which we purchased it, there was no information under the FAQs, although there was a warning about existing medical conditions (which didn't apply in our case). As best I could tell, you couldn't read about what was covered until after you purchased the policy. The customer service rep was helpful, but the person to whom we were supposed to make our appeal did not call us at the time they had scheduled. We haven't heard from them again, and that was 3 weeks ago.

My claim was handled very quickly. The representative was very knowledgeable. It took very little effort on my part. Submitting online was very easy. I was pleased with my interaction with Allianz. Very well worth it. Would definitely use again for peace of mind.

I bought four tickets for a week trip to Dallas Love Field Airport. My cough started get worse a few days be for flight. I am nervous it might destroy the spirit of travelers and our family. I call out for help. Customer service of Allianz Global Assistance provides the tools in many ways to help me. I greatly thankful for all the help to me.

I found it easy to file a claims report and provide the information needed. Even though we were disappointed in having our trip cancelled, we were thrilled to receive all of our claim payments so soon. We will use your company again.

Very prompt positive response to my claim. The check came in the mail today. I had some trouble with the claim online, so I called your contact number and a very kind man helped me with the claim. I was very impressed with your company.

I love this company! I missed a flight because of a road closure and had to stay overnight at a hotel near the airport because the next flight to my destination wasn't until the next morning. Allianz Global Assistance refunded my entire hotel cost. Amazing!

I had a flight cancelled unexpectedly and the airline couldn't get me a new flight. That was part one of two flights in the journey so I had to buy a new ticket that wasn't too cheap. I remembered that I had travel insurance with Allianz so I decided to see if they help me out. Filing the claim was super straightforward and easy to do, I am so thankful I got travel insurance with them! I normally get it every trip, but I have never had to use it until now and it was great service!

Usually purchase trip insurance, have never used it. Filed first claim for trip interruption due to illness for myself. Claim agent I spoke with was very helpful and guided me on how to make the claim electronically. It worked! My claim was approved and I received a check within 10 days. Thank you!

Thanks for your prompt attention to my claim, it was a joy to work with you. Made a phone call, filled out forms, awaited response, and done. Clear concise instructions, friendly personnel, worth the purchase for to my emergency change.

I had to cancel three flights. All three were insured by Allianz. I am happy to report that all three flights have been reimbursed. I had to follow instructions to include information as required. I did so and the refunds were processed without anything additional needed. I am very pleased with the service.

I had a claim to file for my recent trip, the first time I've made a claim with trip insurance, and I was dreading it, expecting a fuss. But I'm very pleased to say that it was very simple, and I was fully reimbursed for the hotel cost that I requested. Payment was made promptly. Thank you!

So glad I purchased this insurance on our flight. Never dreamed we would use it. With an unexpected medical issue and not able to make our flight. So glad I purchased the insurance. It is so easy to use Allianz website to make the claim. Also called Allianz to make sure any questions I had. They were extremely helpful. Thanks Allianz.

Thank you for my for the quick response time to my trip cancellation refund request. The entire process was completed in a professional manner. I would not hesitate to recommend Allianz travel insurance to others.

I had a great experience! They responded to my phone call right away. The lady on the phone was really nice and helpful. It was easy to file a claim! I got fully refunded for my canceled flight! I would totally recommend to anyone!

When my flight was canceled, I immediately called Allianz and was given clear instructions on how to proceed. When I arrived home, I filed my claim online and was surprised to see how easy the process was. I was able to complete the process entirely online and received reimbursement 7 days later. That was beyond all expectations!

Everything was easy to handle online. Compensation was prompt. I was glad we had the insurance. Like the fact that health insurance is a part of your plan. Keep up the good work. We will use you for future trips.

We had to stay overnight in Chicago due to an airline flight delay from Vancouver that caused us to miss our flight connection in Chicago. Allianz helped us find a hotel for the night and also fully reimbursed us for the unexpected one day cost. Purchasing the Allianz travel insurance was well worth the peace of mind you get, and they proved to be an excellent company when you do experience a problem with your trip.

Thank you for your compassion regarding our change of travel plans due to critical illness and diagnosis. Your compassion was valued and the quality of service toward our claim was outstanding. We recommend Allianz in planning your travel. You never know when circumstances will call for a change of plans.

Allianz is a wonderful insurance co. The claim was easy to file and they paid the claim within three days. No questions asks. I definitely would recommend this company to everyone. There should be more companies handling their business so efficiently.

I was pleasantly surprised at how easy it was to get reimbursed for our delayed European flight. It was easy and hassle-free. It was a simple matter of going online, scanning the receipts, and filling out and submitting a form with the scanned receipts. A few short weeks later, a check arrived in the mail.

On a recent trip to England, my wife was knocked to the ground by a bicyclist. I used the medical coverage portion of the policy to recover costs of treatment. The response time and coverage was outstanding and I will continue to use this company for travel time.

Though we have purchased travel insurance in the past we have never had to file a claim so we were insure how it would turn out. The experience with Allianz Global Assistance was nothing but excellent. Because of a medical problem, we had to cancel a trip that was planned for over a year. The claim process was all electronic and very easy to follow. We filed a claim on a Saturday evening and received an email the following Monday that payment had been processed on the claim. Excellent experience. Would recommend to anyone needing trip insurance.

I was due to go on vacation to Cancun, Mexico on July 29. Unfortunately I had a accident and broke the femur in my right leg. I notified Allianz Claims regarding my injury. I did submit proper documentation. I received my Trip Cancellation Protection monies in a exceptionally short manner. I am thrilled with the service I receive and would highly recommend Allianz when traveling. One never knows what may befall them. Thank you Allianz. You are amazing.

Allianz was very understanding of my father-in-law having cancer and immediately processed my claim promptly. They provided excellent customer service and displayed professionalism. I highly recommend purchasing Allianz for future travel needs whether it's trip cancellation, trip interruption, or any other travel needs.

My husband and I had a number of bad experiences with American Airlines recently during our honeymoon... cancelled flight, delayed flights and lost luggage. Over a month after our return, we were still fighting with the airline for reimbursements that were 100% their responsibility. After being reimbursed for most of it, I decided to reach out to Allianz for the remaining items. Without delay or question, they processed the reimbursement as soon as I submitted the necessary documents/receipts online. It was such a smooth and pleasant experience. I could only wish that American Airlines learn from Allianz! I appreciate the wonderful customer service provided by Allianz after the complete exhaustion from fighting an airline that has NO customer service. Thank you!

It took several weeks to receive my check. Allianz had a wrong checking number & routing number for me. I called several times before this was corrected. I’m happy now I received my check in my checking account. Thank you for your service. I will definitely use this travel insurance again.

Very satisfied with my experience wtih Allianz Global. I'm so thankful you guys were able to help me out after having the worst experience with American Airlines. I've never had such a horrible travel day, and in turn, never getting to my destination. I want to say thank you to the representative that helped me. He listened and understood my frustration with the situation. Thank you so much for providing care to me, a customer who will use you in the future. Carly

When I had to change my reservations and therefore cancel and redo my policy, the CSR was extremely helpful, patient and very nice. I had to call for assistance in filing a claim. that person was really nice and I got my refund the next day. I'm super impressed.

They are a very responsive company. They answered all my questions. I was able to complete forms on line. I would definitely deal with them again. I got my refund in a timely manner. Very impressed with company and representative.

It was easy to submit the claim via the website. I submitted my claim on July 28 and was pleasantly surprised to surprised to receive payment on August 6 without advance notification of settlement or a request for additional information.

I responded equivocally to your initial request for survey feedback. I had had some challenge using the Allianz web claim site and my claim had not been yet processed so it seemed premature to survey. At the time (3 days ago), Allianz indicated it would take up to 10 business days to process our claim. Imagine my very pleasant surprise to open today a check in the full amount of our claim. Consider me VERY satisfied with Allianz. Thank you.

The process to fill out a claim is easy and fast. Customer services are friendly answering your questions. My check with my refund arrived sooner than I thought. And the refund amount was exactly was exactly what I was waiting for. I’m so happy and satisfied with this insurance company. Thank you for making this a good experience.

Initially we purchased insurance because we had a lot of bad luck lately with health and our dog. I didn't know if this was a credible insurance, but went along with it just in case. Due to health issues again we had to cancel our Europe trip unfortunately and not take any chances. We reached out to Allianz with he proper documentation since we purchased insurance this time and was able to pretty much get everything refunded and all the fees. I was skeptic at first because insurance company always deny what they can pay or give you the run around but Allianz was actually honest, quick and able to assist me and my wife in the proper way. Thank you for your honest business and keep up the great work. Your loyal customer Jeff

We submitted a small claim and were paid within a week via check. Their website was very easy to use. They came recommended by our travel agent. We weren't sure we needed travel insurance, but the piece of mind we got from them was great. Glad we used them!

Had to cancel our trip due to illness. All it took was a phone call and filling the form and the money came in check 10 days later. I did not have to keep calling and was not on hold for very long, either.

My trip was sponsored by a non-profit company that is doing wonderful things globally. I felt horrible that I couldn’t join them on this trip due to my father’s surgery. Allianz made the process easy and I was able to reimburse my sponsors for the missed flights. Thank you!

Could not go to California due to earthquakes. Allianz insurance was fast and friendly. Would definitely give them 5 stars. When I reschedule my trip, I will definitely use Allianz insurance. Thank you for your fast and wonderful service. Very easy to file a claim and very fast and efficient service for return of money.

I recommend this service because it works as advertised. After missing a flight for a covered reason, I initiated a claim online and completed the claim within 25 minutes. 7 days later I received payment; no fuss, no bones - done.

Due to baggage left back at JFK, claim was filed in Glasgow for lost luggage. Missed tour transportation to 1st nights’ lodging; had to hire a taxi and missed first day of touring. Claim was processed expediently. Baggage arrived following day. Very satisfied. Thank you.

I am impressed with the customer service I received with my claim from Allianz Global Assistance USA travel insurance. The claims process was very easy and was processed very quickly. I will definitely sign up again next time I travel.

My son had strep throat while we were traveling. We saw a doctor and the Global Assistance plan from Allianz got us covered. We did not have to go through a series of calls and delays in a foreign country, we went to the doctor, got the medicines prescribed and that was it. My son quickly got better, enjoyed the trip and we all had a great time. Our experience with this company was easy, efficient and honest. Highly recommended.

Trip Cancellation. Excellent support with this matter. Will always purchase Allianz Insurance with all of my travel. Customer service was superb. The website was easy to navigate and to upload documents. The response was immediate and the resolution occurred within a week.

We had bought airline tickets four months early so my 95-year-old mother could attend the funeral of a life-long friend. The day before departure she was taken to hospital by ambulance for chest pain. Tests indicated cardiac problem and the likelihood of another, more serious event was high. Upon doctor's recommendation she cancelled the trip. The claim process was a breeze. Easily laid out online, no onerous requirements, just a brief history of what happened and attachment of electronic medical records from the hospital. Within a few days my mother had received a check covering her airfare. We are very, very happy with Allianz.

I’ve previously purchased travel insurance but we’ve never had to use it. Allianz was not only professional and efficient. They resolved the claim in days. The immediate turnaround time was the most impressive. No additional hoops or hurdles. It did was the travel insurance said it would do... cover you.

Allianz was clear and concise about the necessary documents to file claim. Documents were filed and claim was honored. Their communication throughout the process was timely and extremely helpful. We would definitely recommend trip insurance with this company and will continue to use them as we hope to travel in the future!

Everything about the process from beginning to end was smooth, straightforward and easy. Happily, they agreed with my claim and the money transfer to my account was quick and accurate. A pleasant experience.

I had to cancel a trip due to family member hospitalization. Right after I contacted airline to cancel flight, I submitted my claim online and sent via phone requested documentation. My claim was approved within a day and my reimbursement payment arrived within a week. Thank you for the efficient turn-around time.

I submitted a claim for a refund on an airline ticket. A tree fell on my home and I have to move out so my home can be repaired. I submitted the claim over a week ago along with documentation and have not heard anything.

Allianz promptly handled my claim after I had submitted the documents they requested. I was very please with their prompt service. I would recommend their product to anyone doing on a flight in the far future. They are very professional.

Unfortunately we had to cancel our trip due to cancel our trip due to my husbands emergency surgery. We had a very good experience with Allianz Global Assistance. The customer service was awesome and after sending in all the required paperwork it did not take long to have our claim met. Thank you Allianz for your efficiency and professionalism.

They refunded our airfare ticket price as requested, due to very serious illness of one of the passengers. The documents required were not overly burdensome. Payment was made within a reasonable time--about 10 days. The service was very good and they did not "stall" on rendering the decision.

We had 2 bags that were lost at the airport, but they were returned to us 2 days later. It did cause us to buy an item while we waited for our luggage to be returned. When we returned from our vacation from out of the country, I contacted Allianz insurance via email. They sent me info to complete, I downloaded the documents they needed, and within 24 hours, money was deposited straight into our bank account. What amazing service. Thank you.

Your representative I talked with was very helpful, she set up my claim number and gave me clear instructions as to what was needed to process the claim. Your Email follow ups showing the status of the claim process as well as the ease is uploading documents were all useful. Thanks for your excellent service!

I submitted a claim for medical reimbursement for an incident that occurred in a foreign country. The online filing was convenient and very clear as to what documentation was needed for the claim. I was impressed with the expedience in processing the claim. I have used Allianz for travel insurance for a few years and highly recommend them.

Everyone that I talked to was helpful in getting our claim submitted. We could not have been happier. Thank you for making sure that we were quickly reimbursed for trip cost when our flight was cancelled. We will definitely recommend you and use your service again.

I provided a note from the doctor on my wife's condition and within a week or so you sent us a check. No requests for more information, no issues, no problems. I've never received such good and prompt service from an insurance company. You were great!

We are very pleased with Allianz travel insurance and their customer service. Although previously having never submitted any travel related claim, we routinely have purchased insurance for emergency health expenses that might occur, particularly for foreign travel. Two months after returning we filed a claim for a travel delay while on a long personal trip to Portugal and Spain. We had received a text message from American Airlines at 2 am stating that our return trip that morning was canceled and we had been automatically rebooked for two days later. There was no explanation and no other cancelations were reported by AA during that period. We were left to fend for ourselves. The airlines was not helpful in assisting us to rebook an earlier return with other carriers and later refused our reimbursement request for minimal lodging and food due to their delay.

Background: I'm 60, retired USAF. My son asked me to run with him in the Air Force Marathon in September 2019. I registered, and bought airline tickets with travel insurance from Allianz - standard practice for me. I began training. A month later, I developed a severe case of Plantar Fasciitis. I immediately sought medical help. I rested and I stretched. When I healed, I began training and the pain returned. I went back to the doctor and he told me that I could not run the marathon, I need extensive rest for the injury to heal completely.

Allianz is simply capable in delivering a smooth and fast respond along with excellent customer service. If I didn’t buy a trip insurance from Allianz, I would have lost $338.80 when on my trip from Atlanta to Vegas. Best experience in saving travel ticket expense with Allianz.

It was great to have this insurance, they respond on time, it was easy to get the reimbursement for the travel delay via a claim. I will recommend you and I will go with them again in the future. The agents on the phone are very knowledgeable and they are great resolving my doubts.

I am strongly recommending Allianz Global Travel. The coverage pricing is fair and the customer service response is excellent. The claims are made very accessible with the mobile app and the checklist is comprehensive to make sure we have the necessary documents on hand.

I purchased travel insurance from Allianz for an airline fare trip in Mississippi for a meeting in early August 2019. I had a medical and spent 3 days in a Washington DC area Hospital... As result of the medical condition, I am not able to travel to the meeting. I had to cancel my trip. I am not able to travel to the meeting. I am pleased with the service provided by Allianz.

Absolutely amazing! I had to cancel a flight because of illness and within 7 days of sending my Claim to Allianz I received a refund of the airfare! I am so thankful that I purchased the insurance and grateful for Allianz's prompt handling of my claim.

Sadly we have had several delays while traveling. Some were due to weather and some were due to carrier issues. I gathered all relevant documents and quickly submitted my claim online and received prompt reimbursement. We have not had to claim medical, evacuation or interruption expenses, but the insurance has been great for travel delays. Great value for the annual policy.

The CSR that explained the claims process was professional yet personable. She made things quite clear to me on how to proceed with filing the claim and when to expect a response. The claim has not yet been settled. I am anxious to learn what Allianz Global decides to do on this claim.

I am still waiting for my claim to be resolved. Train was late +2 hours and I sent proof of it, so far no answer. Hopefully get resolved if no will not purchase insurance from Allianz anymore. Shouldn't be offer while booking train tickets.

I was worried when purchasing flight insurance that if for some reason I needed to cancel I wouldn’t be able to. If you have a valid reason as to why you can’t go on a trip, they will refund you with no questions after you submit a well filled out claim.

Rented a van through Hotwire.com, took the insurance. The windshield cracked while we were driving the car. Avis charged us for the repair and we had to file a claim with Allianz. The process from start to finish was the easiest thing I've ever done. The customer service rep told me exactly what I had to submit. Everything was submitted online and it was so easy to upload everything. I submitted the claim on 7/26/19 and received the check yesterday, 8/7/19. Very happy with the whole process. The people I spoke to at customer service were great.

I had bought my August 7th, 2019 plane ticket last October and, honestly, had forgot that I purchased the insurance. I was trying to find out what AA would do for compensation when I discovered the Allianz email confirming my purchase. Since I had knee surgery on July 11th and wasn't recovering as quickly as I would have liked, the doctor grounded me from traveling and I had to cancel my planned trip. Still out about $400 total for the non-air portion but very happy I had insured my flight. The process was straightforward, just needed to obtain the appropriate documents from the doctor. In less than a week my claim was approved. The only hiccup in the process was that I received this satisfaction survey before knowing the claim was approved. I was not proactively notified by text or email. I went online to check the claim status and then found out it was approved. Yes, for a legitimate medical reason, Allianz came through with flying colors.

I was very skeptical that completing everything online would work without numerous phone calls also, but it did. My airfare was refunded with no further issues. I will probably always purchase insurance from now on, and recommend that others do too.

This was my first time buying this coverage. Fortunately I did! I had a car accident and was unable to take my trip. I filed a claim, sent the documents they needed and they approved my claim and deposited my refund! They did not drag their feet and completely my claim and refund quickly. I would 100% use them again!

Such a great company to have a contract with. Job well done! My wife's mom had a stroke and she was unable to travel with our family to visit our daughter and grandkids in Canada. When I returned home and made contact online, filed a claim and submitted the necessary documents my claim was quickly processed. Thank you. Gary

Although my request for reimbursement has not yet been approved and concluded, my dealings with Allianz have so far have been excellent.. My telephone conversation with Joe put me at ease: He was very helpful and patient assisting me in completing the paperwork.

Quick and effective service of my claim request. Family health complications resulted in one of us needing to be with a family member. Immediate response and online service was very very clear and concise. Payment to our bank account smooth. Excellent!

Will never fly again without this insurance. Both me and my son got sick with STREP just a day before a vacation. Had to cancel the whole trip. But at least we got our money back from our flights...thanks to Allianz!

I submitted a claim for a travel delay which ended up costing extra money due to our initially scheduled transfer from the airport to hotel not being able to accommodate our new arrival time. The process was quick and easy and I received reimbursement very quickly! I was pleasantly surprised that it all went so well! Thank you!

This was very disappointing. The insurance we bought was not honored. We sent over all the information that was required and have been very disappointed. I have requested a callback ** from a supervisor but have not heard back.

Could not believe how quick and professional the response from Allianz was on my claim. Will never take a trip without you as my insurer! I placed a claim on Monday and received payment by Friday of the same week. Terrific customer service response.

The online claim process works! Emails kept us informed of the status of the claim and it was approved the same day! We received the refund the next day. Glad we got insurance for life's little surprises! We recommend Allianz for your travel insurance needs.

Had to cancel original flight and book one earlier due to family illness. Allianz paid for my cancel fee. I will always obtain flight insurance with Allianz and recommended to others as one does not know what can happen when you travel.

So far I am very satisfied. My claim is still processing. For me, the most challenging aspect of this process was coordinating with my surgeon to sign the claim form which delayed how quickly I was able to submit my paperwork.

Was pleased as to the fast action when an unexpected emergency happened and was unable to travel. Fast, accurate and well done. Will use your service again when travel is permitted. Understanding staff and for the value of your services cutting an expensive travel was well worth the insurance.

My experience was fantastic. The individuals I spoke to were kind, helpful, and professional. The process for submitting a claim was easy and it was resolved in a timely manner. It's nice to have a insurance process to be easy with no hassles.

I had a medical claim aboard a ship in Baltic where the doctor ordered a lab test, prescribed and gave me antibiotics. I submitted the receipt to Alliance via email and they paid promptly. I wasn't able to follow the web submission exactly, but attaching the documentation to an email worked just as well and the claims staff were courteous and it worked beautifully. Thank you!

Received an e-mail 8/3 that you needed more information. I called on 8/5 and whomever I needed to talk to was not available and was to call me back. Today is 8/8 and I have not heard anything and called back for an update. They indicated someone tried to call me on 8/6 but I do not have any missed calls. They were to transfer me, but they hung up on me. Calling back now...

In July, I had two trips scheduled back to back. The first one was part personal and part business and the second trip, a week later, was business. Upon my return home from the first trip, I got sick on the plane with an acute respiratory infection. I was in bed for 3 days and had a severe cough. As a result, I was unable to make the second business trip. Fortunately, I had purchased trip insurance and filed a claim that next week. The response was extremely fast and the claim was paid within a week. I was very pleased with Allianz Global's speedy response. Because I have reached a certain age of maturity, I have been in the habit the last few years of always buying trip insurance. This experience has reinforced my past practice - I will continue to purchase trip insurance for all my trips going forward and will definitely use Allianz Global.

I spent a week dealing with severe pain in my hip. I knew I would not be able to walk, sit, or enjoy my upcoming trip. Filing for cancellation was easy to do online. Within a week I had my refund check for my airfare.

I was supposed to fly to Las Vegas on business. I opted to get the trip insurance because I thought it was cheap peace of mind. A couple days before my trip, my son got very sick. He was still not doing well the night before my departure, so I wasn’t comfortable leaving him. I canceled, and filed my claim, but in the back of my head I was worried that they might not reimburse me. I submitted his diagnosis paperwork from the doctor, and paragraph explaining that I needed to cancel my trip so I could care for my son. It was processed immediately, and I was reimbursed without question. Money well spent! I highly recommend trip insurance as you never know what life may throw at you.

On arrival in Ireland from London, it took Aer Lingus 2 days to find our luggage. We made a small claim on our travel insurance attaching a copy of the bill from the store. Allianz settled the claim within a day and the money was paid straight into our bank account within a week.

In an emergency over which I had absolutely no control, the people at Priceline (including an alleged supervisor) were being terrible and were just lying to me over and over (saying that no one in the entire place could override the system and refund my money.) I knew it was a lie; they know it was a lie; and reading this right now, YOU know it was a lie. I told them that I know they're lying and that THEY know they're lying... but they just kept on lying. I would definitely not recommend ever doing business with them. This was all literally within hours of making the hotel reservation. I filed the claim with Allianz, offering the exact same true explanation of the situation, and I got my refund in under a week!

Allianz was very easy to deal with (cancelled trip due to health issues). Claim form arrived when requested, and I had the documents needed to complete. I didn't need a letter from my doctor, only documentation of my illness. Check arrived quickly and without any issues. Would definitely recommend!

We have had the yearly travel insurance for several years. Each time we have had trip problems that qualify for payment, Allianz has paid promptly and without hassle. I highly recommend Allianz to everyone. We buy it for the medical coverage but end up using the other coverage included.

After calling, I learned that in order to request a refund of premium due to cancelled trip (due to safety concerns), I had to file a claim. Once I learned this, it was easy. But getting someone on the phone to get that info took an act of God. Crazy trying to get a human on the line. Feel that could improve!

Everything about the process was very easy. We purchased the insurance through the airline and then one of the people in our party became ill. The request was easy and the payout was timely - the system is pretty efficient!

I had troubles with damage in our luggage. This is something really frequent with airlines... We just bought two brand new luggage for traveling and both were damaged. Even there is a third one that we put in the trash and my mistake was not taken a picture! I thank Allianz for their partnership to travel. I always spend extra money taking them as our Insurance and I recommend them 100%! Thanks!

We filed a claim for a delay in travel due to weather with the airlines. It caused to miss 26 hours of our vacation with friends and families because we were "stuck" in Charlotte, NC and not Las Vegas. After filing a claim, we heard in a matter of a few days that our claim was approved and deposited directly in our checking account. Could not have been easier!! Fabulous customer service!!

We were unable to go away overnight and stay in a non-refundable hotel booked through Hotwire as a result of a sudden illness of a parent. After providing required documentation, Allianz quickly reimbursed us. The whole process was quick, easy, and convenient. It was the first time we ever had to utilize trip insurance, but it won’t be the last. Thank you Allianz!

I forgot about sending my claim for almost six weeks. Filing a claim with Allianz is so easy, especially if you attach your receipts when filing. I received a check in days. Painless!! Absolutely love how easy it is to file.

I filled out the form. I did not feel like giving you the receipt for the hotel charge as it was a lot - it was in Kona Hawaii. A very expensive place to stay. So I opted for the minimum $150. The site said if you didn’t put in a receipt you would get back $150. I only got $75. Why did I not get 150 back? I am totally confused by your site and how to file a claim. Please respond.

We had a flight delayed by two days from London to Tampa. It was easy to submit the claim and we received our refund promptly. I will suggest that all of our friends and family take our travel insurance with Allianz.

I bought this policy so that on the off-chance I wouldn't be able to make my flight I could recoup the cost of my tickets and I was able to do just that. I was expecting more of a battle but I was pleasantly surprised to find the process very straightforward, fair, and easy.

They understood and helped and advised me how to submit the claim for food and drink via a cafe inside the train and vending machines that do not have receipts and paid via cash. I emailed the Allianz and called the customer service at Allianz. I rather talk with Allianz customer representative and also I get the email notifications and claim status.

I was very disappointed with buying this insurance. It made my traveling a lot more complicated as opposed to helpful. I bought this insurance for the exact reason that I had to use it, which was the off chance my work schedule changed and I needed to get back up earlier. However, the process to get this done became chaos. My policy clearly stated that I would get reimbursed and was told the first time on the phone that would happen, however I was denied.

We had to cancel a parking reservation after 8 hours, due to flight cancellation. Mgt company cited no refund policy. However, we had paid nearly $300 for 23 days. Allianz covered the lost amount, and very promptly. Thank you!

We had Allianz Global Assistance trip insurance for a Viking Ocean Cruise this past May 2019. Unfortunately my wife got sick and we weren't able to go. We contacted Allianz and completed the online refund request. They were very efficient, we received a 100% refund incredibly quick. No games, issues understanding the process or instructions, and am completely satisfied with their product and service. Scheduling a replacement Viking trip now for 2020 and am definitely using Allianz Travel Insurance again!!

Please don't buy travel insurance from this company. They are quite friendly and all seems well on your initial call. You send the paperwork and then wait indefinitely. You call again and they ask for something else. You send it and wait forever. You call again and then they say you are out of the date range. Then you get frustrated and ask for a supervisor and they ask for your paperwork again. This was two years ago. A simple paramedic bill. Never paid.

Amazing! Booked flight for my mom's surgery. Surgery canceled/postponed due to change in her health status. I figured the money was 'gone' or at the very least the process to get a refund would be laborious. But the online claim process was user friendly, the email responses assured me that my documents were received and the reimbursement check arrived in the mail within a few days. I was pleasantly surprised at the whole experience! Very positive! Booked another flight for her newly rescheduled surgery and got insurance again. :) Thank you!

My senior, immigrant parents purchased Travel Medical Insurance in December 2018-January 2019 for a family trip to the Dominican Republic. Allianz took advantage of my immigrant, parents and conducted a phone interview regarding their medical history. Firstly, the operator should have know that given the level of English that the answers that the policy compliance was based on may have been compromised. After $400 in medical bills for bed bugs/severe insect bites and 7 months of dealing with Allianz/TD Travel Medical Insurance my parents policy has been declined. After finding every excuse not to pay, TD requested my mothers medical records from three years ago and found she had not declared arthritis in her knee. The only questions she was asked by the TD representative where what medications she was on, any major illness and any chronic disease. She has now been declined "for failure to disclose or misrepresentation".

We recently had our first bill for medical service to be submitted. The the response was very quick with absolutely no hassle. Thank you for the excellence in service. Once I submitted the charge it was paid. I have recommended you insurance to many other travelers.

I booked a trip to the Caymans months ago (air/hotel) and was just recently informed that my flight home was cancelled and there are no other flights out for over 24 hours. The airport is doing runway repairs and the airport is closing for approx 36 hours. This meant rebooking a flight and another night at the hotel/food. I submitted a claim for travel delay and it has been denied because the trip has not happened yet! I guess it would be covered if I showed up at the airport the day I was scheduled to leave and found out there was no flight? I have made numerous calls/emails to Allianz and get different info each time. Virtually impossible to speak directly to claims dept. One agent told me this would fall under trip cancellation which would cover my extra night accommodations. The policy clearly states "cessation of operations" as well as "travel carrier delay" as covered conditions. I am currently filing an appeal. BUYER BEWARE!!!!

My husband became ill while we were traveling in Europe. Unfortunately he felt so awful that he decided to return home a week early which incurred an airline change fee of nearly $500! Allianz reimbursed us for this travel interruption expense within days of submitting our claim and supporting documents. I will definitely use them again. Yes, their policies cost a bit more than other companies, but they actually keep their end of the deal! When I had to call them from overseas to ask what we should do, the rep I spoke to was kind and helpful. Definitely recommend.

I kept sending email to the claim department with all my receipts and explanation with it and I uploaded all the receipts too, but I still haven't heard back from anyone. They only got back to me one receipt each and I kept asking for response to other receipts and answer to my questions, but NOBODY get back to me!!! It's been over a month since I filed this claim. Please someone read my email and get back to me!!

We were traveling home from NYC on June 1. Our AA flight through DFW was severely delayed arriving due to thunderstorms over the airfield for a lengthy period of time. By the time we arrived in DFW, the time was approx midnight. There were allegedly two flights scheduled to our final destination, Tulsa, but those were cancelled shortly after we inquired at both gates. By this time is was after 1pm, and I used hotels.com to find a hotel about 10 miles from the airport where my family and I could spend the night. We returned to the airport at approx 10:30am the next morning, and were put on a flight to Tulsa at 12:45pm. Other than the unexpected added expense from the night before...everything was OK. I filed my claim for our food upon arrival at the airport, the cost of the hotel room, and two Uber-rides, and Allianz paid it all because I had this policy. Will definitely purchase this coverage again the future....truly paid off! Thank you!

Could not take travel as planned due to medical situation with aging [94] mother in-law. Received info as to needed documents for submitting claim through phone contact with Allianz rep who was very helpful. Then filed claim by mailing all needed documents. Follow up and settlement of claim through e-mail contact was handled very smoothly by Allianz. Could not have done a better job, thank you.

Delayed and Damaged Baggage. I made a claim regarding my Atlanta trip and Allianz responded to my claims and did not cause me any harm. I submitted all the documents required and they resolved the situation. I typically buy insurance for my trips and when my trip is interrupted Allianz is there to make amends.

Our trip was canceled due to weather conditions. We had a connecting flight to Europe. We had to quickly take an Amtrak train to New york. The coverage paid for our Amtrak tickets. The process was quick and very efficient.

Every year I buy out of country medical when I buy our flights through RBC but this year we didn’t, as my manager said we have company coverage through Alliance. I’ve never needed coverage but always bought to be protected in case something happened. This year, I got sick with the flu and turned to bronchial pneumonia. The resort medical sent me to the hospital in Mexico. I thought everything was covered. I contacted Alliance on the way and got a case number. Alliance authorized treatment and that night when I was released, I got the worst news you can imagine! Alliance refused to authorize payment until they got my medical records from my family doctor! At 8:00pm, how am I going to get that! My choices were to sit in the waiting room (armed guard at door) until morning when they could get my records OR pay over $2500 USD which was more than $3,000 CDN to get out. Then I’d get the money back once I got home.

During the February 2019 snow closure of SeaTac we happen to be in Hawaii flying home. Our flight was canceled and we spent all night in an open air airport. Allianz paid for our meal at the airport and the night at the hotel we had to spend in Sacramento. What a blessing this insurance was... I didn’t think of using it till I was reading an article in Smarter Travel 4 months later. They paid my claim promptly after submitting my receipts and a letter from Alaska Airlines. Great value for when the unexpected happens...

Hello Allianz, I had purchased travel insurance for my son and his flight was delayed. I called Allianz and asked what the process was to send in receipts for the delay. The Rep for Allianz answered all my questions (nice guy!) and told me how to send in the paperwork. I did as he said and within 10 days I had the refund. Quick service. Thank you! Laura

Excellent travel insurance. I had to use ER in Mexico. I was reimbursed within days of submitting my documents. It was a good feeling to know I had insurance. Price of insurance was fair. I travel with three granddaughters and like to know that they are covered, should the need arise.

My flights were delayed due to weather so never got to connecting flights as planned. Had to get extra airline tickets as well as a person to drive me to meet family where they were to be together to continue on with the rest of the trip.

Air ticket canceled. Very efficient. They told me what docs. I had to send, I did and that was all there was to it. A few weeks later I had a check for the amount I thought it would be. Thank you.

My wife and I felt you handled our claim in a very professional and personal manner. We appreciated your help in gathering the proper documents to move forward with our claim. When we travel again we will use your services and tell our friends about you. Thank you, Larry.

Allianz was wonderful when I had difficulty traveling last month. They were courteous and very helpful and was reimbursed for my hotel. I will recommend their service and will use them again the next time I travel. I submitted the information required, they approved it and within 10 days received a check.

Our flight was delayed by a day, and after submitting a claim with the hotel bill, we were promptly reimbursed the allotted $150/day per the schedule. The agent with whom we spoke was polite, courteous, respectful and expressed sympathy, and most importantly processed the claim promptly.

I, unfortunately, had to submit a claim for some travel delays. The website was really user-friendly and easy to use. I received a timely response about my claim and a check for the approved part in the mail. Part of the claim did get denied, but they explained why and I have no issue with it.

I frequently travel abroad and always buy Travel Insurance. This was the first time that I encountered difficulties with flight delays and cancellations, causing significant expenses. What a relief to find that Allianz Travel Insurance Covered our trip interruption and flight delay expenses without a hassle. I give this travel insurance company my highest recommendation!

So thankful that I purchased the insurance for our scheduled flight on July 15 with Alaska Airlines from LAX to Portland Oregon. My husband was diagnosed with a return of his lung cancer. He luckily survived the surgery scheduled for July 11th originally. Surgery got moved by surgeon to July 15. Extensive open thoracic cavity with chest wall tumor and wedge resection and 3 rib sections removed. Thank the Lord that Allianz assisted us is recovery of our funds for our canceled flight. The staff at Allianz was very helpful during a very stressful time in my life. The quick response on mailing us a check after receiving our paperwork was so wonderful. Thank you so much! Sheri

Returned airfare. They were great. My wife became seriously ill and with very little effort, I submitted the information and received a full refund. Well work the small charge. This would have cost me over $1500 and I was refunded the full amount. Thank you.

This company is very professional, fast and helpful. They answered all my questions and concerns, been very nice and helpful. They resolved my matter very fast. I truly recommend this company. I had an medical emergency and didn't know whats my steps into canceling a flight. I called them and they explained me step by step.

We usually don't buy trip insurance, but this was a big one, so we did, and sure enough, I had a back issue requiring surgery, which caused us to have to cancel the trip. Thankfully, all we did was submit the claim with the Doctor's information. It was an easy online submission, and there was absolutely no hassle paying the claim. I will certainly purchase insurance again on any large trip expense. Thank you!