Allianz Global Assistance Reviews

I have never had to actually submit a claim before so it took me a while to figure out what documents I needed, where to send them etc. I thought that part was not user friendly. BUT once I figured it out, I gathered the documents, submitted them and got a response within a week.

Although I was in rehab from rotator cuff surgery I booked my flights in February thinking that I would be finished with physical therapy by September 2019. That didn’t work out in my favor. Glad I purchased the insurance. You do need to have your documentation in order. That said the insurance was money well spent. Keep up the good work.

Due to health reasons, my doctor said I could not go on this trip. I sent copy of the letter and some extra information, and I received a full refund on 9/13/2019 and my trip was to begin 9-21-19. I was impressed. Good Insurance.

I would like to say a huge THANK YOU to your company for the customer service people you have manning your phones. The woman with whom I spoke when my flight was originally cancelled was EXTREMELY helpful and reassuring; the gentleman who helped me figure out how to submit my claim online after my return home (that website is a bit challenging!!) was as well. Thank you for turning my disaster into an inconvenience!! Highly Recommend this company and will use them again!!

I bought flight insurance. When I had to cancel the trip due to my wife's illness, I submitted all the required documents to the company. I received a check for the full amount of our tickets, within a week. Amazing and incredulous.

Because my became ill, we had to cancel two trips and one trip was interrupted. The service in handling this was prompt and excellent. The claim form was clear and precise and the refund claim was done promptly. The telephone claims personnel were very helpful and efficient. I have no complaints whatsoever with Allianz and plan to renew.

We had to cancel our trip due to an illness. As always, we insured our trip thru Allianz. Communication was great. The claim process was easy, uploading needed documents was easy. And we were sent our check promptly. We'll always insure our travels thru Allianz.

Due to Hurrican Dorian my existing travel plans to the Bahamas had been canceled and Praise The LORD that I got ins on my flights... Allianz was prompt to refund my tickets!! Claims process super fast and easy... no problems!! Folks if you think there is a chance even a 1% that something might happen GET THE INS. IT IS WORTH IT!!!

Vacation canceled due to hospitalization. The company was very quick to acknowledged my claim and with the documents that I submitted were reviewed quickly and I have received my check for the cancelation. Thank you for your professional service. I had never bought the insurance before, but I sure was glad I did this time. I would recommend purchasing the insurance to everyone. You never know what could come up. Thanks again.

Requested a refund and you were very quick to get me a refund back but I only received one for one of my tickets when I had purchased and requested a refund for both. Am still waiting to hear back and it’s been almost a week.

Allianz always amazes me. I continually travel all over the world and I always insure with Allianz. The times I have been forced to use the insurance I have been well pleased. I will always insure with Allianz. I have attempted to use Travel Guard. They are a fraud.

Paid my claim within two weeks!! Easy to work with. Online claims very easy to fill out and understand. Submission of doctors note and airline paperwork simplified so submission was easy. Would recommend this company to anyone who asks in the future.

I had to cancel my plans to Freeport, Bahamas due to the hurricane and the resort I was staying at was destroyed. Allianz was very helpful with getting me a claim number to file for reimbursement on my flight. From start to finish all was very easy and helpful to get thru. I would recommend trip insurance thru Allianz to all family and friends.

Within two weeks of reporting my lost jacket, Allianz sent me a check for the fair market value, which will let me replace my jacket. Doesn't sound like much? It was my favorite rain jacket I had used every day of my vacation. It was lost on the last leg, going home amidst many problems with my flights, delays, gate changes, surly airline people, and a big disappointment. Allianz did what they said they would to make a bad thing better, Thanks.

Baggage delay claim. The process was fairly easy overall, and the turnaround to receive our claim check was under two weeks. I believe almost all of our claim was processed and refunded, which was nice. The only negative is that the flight costs themselves were not applicable, which was the original source of the problem, so we were unable to use the maximum amount refundable under our policy due to lack of applicable charges. Overall a very good process, thank you.

Making a claim was very simple. When I did need help, I called in and someone answered right away. My claim was processed very quickly. Being able check the status of my claim was very useful. I didn’t expect it to be handled so fast.

Thank you, Allianz for quickly processing my request for reimbursement of the ticket fare. Emergencies can happen anytime to anybody. You have streamlined the submission process and made it simple. This was my time and the entire experience was very positive. Thank you.

We were very happy with the prompt turnaround of claims processing. This is the first time we have insured a trip through Allianz however we would do so again. We have hear horror stories from others who indicated the process for claims submission was difficult, however that was not our experience.

I couldn't go to my trip due to hurricane in the Bahamas. I got my money back with no problem. I called and explain why I couldn't go on my trip and they understood. I recommend always put insurance on the getaways. Thank you.

Bought insurance for a customer. Very easy to do in our Cruise Planners software. Very convenient. Have always had a great experience with Allianz when we had to call to change a date, misspelling, etc., etc. Would recommend to any agent Allianz insurance. We continually recommend to customers to "not leave home without it".

I put claim with Allianz and was very happy with the time it took and process it was to handle. It was simple and easy to communicate and receive updates on the status of the claim. And receiving the refund was also easy. Thank you.

It took me almost a year to file a claim, mainly out of fear of the process. Unfounded fear. It is a simple online step by step process that is very user-friendly. I was trying to make it difficult, it just seemed too easy. It really is that easy.

I have never used or bought travel insurance. I am so happy I did this time. I do wish I was traveling to Abaco. Thank you for your prompt response. I was so impressed by how quickly I received my refund. Thank you so much.

This is the first time using any insurance on flights or vacation packages, and the process to create a claim was easy, intuitive with no issues. Would recommend to everyone who needs an insurance. The proof they require to validate the claim it's quite extensive, which is very good and gives you lots of options. Keep the good work.

After Hurricane Dorian cancelled our trip to Florida, we tried to get a refund through our airline. There was no luck. We got vouchers but they had subtracted $400 in cancellation fees when the airport itself was closed the day before our flight was to arrive. I luckily had bought trip insurance and after providing them all of our information, our claim was approved and we got a check in the mail. I'm so thankful we finally bought insurance for these flights.

Website was easy to navigate and filing claim was easy to do. I attached what was needed and received payment for flight and change cost. I will use again as my son needs to travel to Savannah in September (hurricane season). I will purchase again. Thanks!

I received reimbursement of less than what was claimed. I sent an e-mail to find out if Allianz took into account that the invoice from Sandals was for a room for 3 nights and also included the cost of food. The response that I originally received stated that the payment was adjusted according to the terms of the policy. Reason for reduction was the amount submitted exceeded the coverage of the plan. Did Allianz take into account that the invoice includes food. Thank you.

I put in a claim with Allianz and received a check with no issues. We had to rent a car, pay for gas and stop to eat because our flight home was canceled/delayed for 12 hours. I uploaded my receipts and received a check for my claim.

I really had great experience with Allianz Global Assistance USA.! I will definitely recommend to all my friends this company! From very beginning-customer service- to the end -very positive and good experience. Thank you very much Allianz Global Assistance. I really appreciate your help!

Claim processed within two weeks. Our plane was delayed over 5 hours and we co texted them. They immediately opened up a claim and we were Very pleased with prompt response. We received a check within 2 weeks. We will definitely use them again and would give them a high recommendation.

Due to a torn Achilles tendon, I and my friend were unable to take the cruise we planned. Between AAA, our tour company, and you, the process of canceling was quick and easy. We were pleased with the promptness with which our refund was delivered.

I had to cancel my flight to Boston due to a urgent medical problem. Contacted Allianz, completed the required information and in about a week a reimbursement check arrived. Thank you. It was a simple process that was greatly appreciated as was under quite a bit of distress due to needing surgery.

I had major medical issues which required me to cancel our September vacation. I filed a claim with Allianz to recover the "non-cancel" airline ticket. From the Allianz customer service rep, Jerry, to the claims department, my claim was handled efficiently and properly. Thank you, Allianz!

We had to cancel a trip to Paris due to an accident and subsequent surgery. We had purchased travel insurance for our airfare from Allianz. We sent them a doctors note, our receipt for payment and our itinerary on their claims site. It took a few weeks, but we ended up getting a check back for the cost of our airfare. We were very pleased.

I had some flight issues and baggage issues, so I started a claim. I was a little wary as my experience with travel insurance hasn't always been positive, but everyone I spoke with was very kind and helpful. Thank you guys for caring about your customers.

I bought the insurance for medical reasons as my husband had a kidney transplant and I am on an insulin pump. Medical issues at our age (60s) can come up quick sometimes. I did not know about the travel disruption. My husband was looking over the policy in our hotel room on the way home from Myrtle beach and discovered it.

Excellent service. Representatives all around. 200 percent satisfied. Will tell everyone about Allianz. The best service I have ever received. I will keep doing business with them. They are superior in their field. I was at first a little uneasy but I did it and wow what a job they did in my claim. Lightning fast payment. Customer service was excellent.

Thank you for being so kind and prompt in settling the claim. I gave the documents online and it showed that it was being processed from time to time. Love the online source of uploading the documents, super quick service. Appreciate the help and promptness. Keep up the good work!

When Amtrak cancelled our Auto Train reservation for the second time, we were forced to drive home to FL from VA. This was not Amtrak's fault though, as their safety regulations required that the train be shut down during Hurricane Dorian. Allianz was very helpful and very quickly paid our claims for expenses incurred for "additional travel due to natural disaster". This was a classic example of why you should always purchase travel insurance!

I always purchase travel insurance with Allianz. I have never, thankfully, had to use it UNTIL Hurricane Dorian had me stranded at sea for an extra week. When I finally made it home and submitted a claim for travel disruption, it was handled promptly and I had a check within 2 weeks. Every time I plan a trip, I also plan on getting a policy. I highly recommend this company!!

The claim process was very easy and reimbursement was quick. Allianz kept me informed of the process with updates to my claim. I would use Allianz again for my travel insurance. Also, the cost for the insurance was very reasonable.

I feel that we should have gotten money back for staying at the Airport overnight being out plane with canceled. When I first called in to report this incident the gentleman I talked to said I would get money back for staying at the airport from my ticket. This is why I took Insurance out. It's not worth taking Insurance out if things like this happen and you can't get reimbursed. Please contact me if you have any questions **.

Due to hurricane Dorian, our trip itinerary was disrupted. When I contacted Allianz, the customer service rep was helpful, kind, and knowledgeable and advised us of our options. When we submitted our claim, it was handled expeditiously and Allianz communicated with us every step of the way. Very happy with their service and responsiveness.

Allianz was quick with my trip refund, due to pending hurricane. The process to file the claim was very easy. I also talked with customer service, who was extremely helpful. I received my refund check in the mail within 3-4 weeks of my original trip dates.

1. At the time of my daughter's medical issue, in Croatia, I was told that I could arrange for direct-pay. That was inaccurate, because the materials needed for direct-pay are the materials I receive upon discharge and payment. 2. When I completed the on-line claim, the fields were unclear. 3. My daughter's medical report was in Croatian. I had the report translated and put in for the translation, but was denied. This seems wrong, as I didn't think I could submit a Croatian medical report. SFB

Having this travel insurance was a peace of mind. I'm so glad I had purchase it since now I have to get surgery which has prevented me from going on my trip. When I went to make the claim, the process was quite easy and fast.

Quick and easy claim. I found myself in need of canceling my vacation for medical reasons. I was glad to have purchased the coverage. All digital. Easily executed. Thank you very much. I will certainly purchase coverage on future travel. Thank you.

We had to cancel our flight last minute due to the declining health of my father-in-law...the process to file a claim was pretty straight-forward and easy as I had the proper documentation from the hospital. The claim was resolved very soon after all the forms were submitted and a check came shortly thereafter. We appreciated the timelines of the process very much and the fact that we didn't have to spend any extra time explaining our circumstances during this difficult time. Thank you.

My experience was stress free. The process for filing a claim was simple and I had no issues. I never bought trip insurance before, but now I will be buying it every time through Allianz! I will be sure to recommend this to all my friends!

I have sustained an injury that required me to cancel all travel plans for the next 3-4 months. I uploaded my hospital diagnosis page and was quickly refunded the airfare for our Orlando trip. I appreciate the prompt refund. The whole ordeal has been emotionally challenging and Allianz's prompt refund lessened the frustration.

OMG! Thank you Allianz. I recently traveled you Europe for vacation and experienced a medical emergency while in Germany. I had to pay 5,000 Euros for my surgery. Filed a claim with Allianz when I got back and the process and the customer service was amazing. Friendly, professional representatives that were willing and able to help in a matter of a few minutes. Most importantly, I received my reimbursement in less than 15 working days. That compared to Travel Guard is a much more pleasant experience. I insured a Lufthansa flight within Europe with Travel Guard which I had to Cancel due to my medical emergency, calling them is useless, 45 minutes on hold and had to hang up. Today is day 15 of my $460 claim and it’s still under review. Travel Guard NEVER AGAIN.

I am glad to say I was impressed with your service and will take your insurance again on the future, thanks again!! I filed the claim and within two weeks I had my money back. We had the unfortune of not being able to complete our trip due to a medical issue.

This is the worst and incompetent insurance company I have ever known. I patiently waited for 3 months for the reimbursement and payment to my hospital bill in Las Vegas for a simple medical claim. I was unfortunately rushed to the hospital during our vacation. After 3 months, they asked for another documentation and verification in which they could asked that from the very first day when I filed my claim. I am very very disappointed and upset on how they deal each claim. They don't care about us and doesn't feel empathy to policy holders. Now, It's been 41/2 months but still collecting and gathering documentations. I will never ever again purchase any insurance from this company. Constant follow up doesn't work, they will just give you a timeline, another timeline and another timeline to when they will and should have decision and reimbursement.

Quick, easy process. Highly recommend! My Mom got sick and I had to cancel my trip. I just had to send a copy of her discharge paperwork and my claim was approved within a couple of days. I missed my beach weekend but it was nice knowing with Allianz I was covered!

The refund process. My son's military ceremony was cancelled for hurricane reasons and the airline seemed to feel that because his city was just outside the range it wasn't a good enough reason, it's a good thing we paid for the insurance.

I rented a car through Hotwire in late February to travel to Maine from NYC. They offer the Collision/Damage Coverage from Allianz in the website, so I decided to take it instead of paying the extra fee of CDW (Collision/Damage Waiver) offered by the rental company. That weekend, we had a winter storm and the roads were covered with snow/ice. When driving back to the city, in the highway, I hit a block of ice (5" H x 5" W). I inspected the vehicle, checking for any damages, but there were none (visible, at least). Half an hour later, the car stalled out. We called the rental company, who tow the car to the closest rental office. We changed vehicles and kept driving back to the city.

We were unable to travel as planned. The information we submitted was promptly reviewed and our money was refunded quickly. And this was all done very professionally.. We are glad we chose them to insure our trip! We thank them so very much!

Allianz is a scam. I've purchased insurance about 5 or 6 years ago because I was buying tickets for many family members. Sure enough, a few got sick. No problems getting my money back. Last year I bought insurance and was asked to get a doctor's note saying my kid was so sick. Well, two things... college kids don't always go to the doctor when they get sick. 2) Going to get a note from a family doctor telling them your kid is sick in another state is questionable. Nevertheless, given her medical history, I got the note. Called Allianz and they wanted me to talk to someone special and sign affidavits - not the usual online claims process. It was intimidating so I dropped it. I will never trust them and I just counted it up to experience.

I was so sick with a horrible migraine. I was not able to flight that night. I went to after hours clinic to be checked by a doctor. I sent the doctor’s note. The insurance company sent me the check for the full refund immediately. Excellent company. The best service.

I always take the travel insurance and this is the first time I have had to use it. My husband had a heart attack and had some stents put in but also needs bypass surgery. We will not be able to travel the rest of the year 2019. I called the insurance company and sent in the requested documents and within a week I had my refund. Very Very Satisfied.

Refund of Airline Ticket (travel insurance). To whom it may concern, I submitted a claim on August 28th. I received an email stating they would contact me within 10 days on the 28th. Today is September 19th, have not heard from them. Thank you, John **.

I had taken travel insurance for a recent trip. Faced a small medical challenge due to sickness of fellow traveler. The travel insurance and the claims process worked very well for me and was prompt. The claim procedure was easy and not stressful. Good work - will use again.

The small business I work for has Chase corporate credit cards. One of the card benefits is Allianz rental car insurance coverage. We have made two claims, with Allianz, several years apart and the experience both times was frustrating and time consuming. The most recent experience was for a small claim of less than $800 and took over 8 months to resolve, during which time we had to submit all our documents multiple times because Allianz could not find seem them in their system. The representatives outright lied to us about the process and the status of the claim on several occasions. The representatives were consistently rude and the information provided changed depending on who we talked to. They did everything they could not pay or delay paying what was, after all, a very small claim.

I was very surprised how fast we were refunded when my mother was unable to fly due to a newly diagnosed illness. I was asked to email the needed documents after I uploaded them to the website, but that didn't take long. If you have the necessary medical documentation, the process works very well. We received the refund in about one week - remarkable!

Refund for Medical Reasons. After completing all the required forms, the resolution came very quickly. Appreciate the professional way the refund was handled. Would definitely recommend Allianz for traveling insurance. The refund was received expediently. Be prepared to present required documentation & there will be no problems.

Due to Hurricane Dorian, Allianz issued me a full and prompt refund. This is the second time I needed their assistance, and they have yet to disappoint. I will be sure to use your services in the future and will definitely recommend your company to family and friends. Thank you, Allianz.

Icelander airline completely cancelled my trip for no good reason. At first I was not happy with the customer service person I spoke with from Allianz because she expressed that I would not be refunded unless the trip was cancel due to natural disaster. However, submitting my claim online, I was surprise to receive a refund check yesterday. With that being said, I am satisfied with Allianz.

Our flight to JFK was diverted and end in Baltimore. To get home we had to rent a car to drive another 3 hours home. Allianz reimbursed the car rental, tolls and gas without any hassle. It was super easy to submit claim. We received the reimbursement in less than a week.

The wheel on one of our luggage broke during our European trip last month to the point it is unbearable to drag it. We decided to purchase a new one and dispose the damage one. I took pictures of the damage luggage and the purchase receipt for my claim. Upon arrival home, I went to Allianz Global website and filed my claim. The website is really easy to use. I entered all my personal stuffs and downloaded all the required documentations then submit. Got a response in a few minutes I submitted saying Allianz will review my claim. Got another email following day saying my claim was approved and the check is in the mail. This is the second time I've used Allianz, the first was in 2016. It hasn't disappointed me yet as far as customer service and how fast they settling a claim. I'll continue using them on my future European travels and I strongly recommend them to all my peers.

Baggage was delayed for 7 days. 5 days into our 12-day cruise we received our luggage. We did purchase essentials and some clothing. We were not reimbursed for the stolen items. Checks were received for delayed baggage. Thank you.

When our trip had to be cancelled due to My Wife's medical condition, I filed a claim to Allianz to recover the airline costs. Based on some of the "horror" stories I expected that I would only recover a portion of my claim. When I filed the claim I was informed the claim would be reviewed and I should hear from Allianz in approximately 10 business days. I didn't expect much. WRONG! Ten business days later I received a refund for the full amount. Many of my friends have not experienced a response such as this. But then, they didn't insure with Allianz as we did. They will in the future. Thank you Allianz for living up to your word.

No hoops to jump through, you all made it so easy to file a claim and considering my trip was interrupted due to an impending hurricane I really appreciate how quickly it was approved and paid out. Really great work!

Initially, I attempted to file a claim via telephone, but line stayed busy, so I filed it online. Checking status days later was told that claim had not been received, so I had to start the process all over. After that everything went smoothly.

We were traveling internationally and had a need to see a Dr. When we returned from our trip, I completed all the documents online. Process was very user-friendly and simple! Then I received reimbursement within a week I believe. I hate we had to see a Dr on a trip but so happy we had insurance with someone who kept it easy with swift response. Thank you!!

I highly recommend Allianz travel insurance! Had I not spent a mere 25.00 I would have been out 380! I was scheduled to travel to Florida the week after Dorian— beaches were still closed, our hotel had been evacuated though they were scheduled to open prior to my arrival. Suffice it to say that a vacation to that area was far less than desirable at that point. Though the airlines would not refund my ticket nor would they give me a voucher to fly another time, Allianz was “Johnny on the Spot”! Within a matter of a little over a week I had a full refund of my airline ticket—no hassles, no problems!! Thanks for GREAT customer service and living up to your promises! I will never travel without this insurance again!

I'm so happy I got Allianz trip insurance. It covered our leg home when our flight was canceled due to horrific weather. After calling Allianz and explaining the change in our plans, they reassured me that we would be reimbursed for our accommodations, taxis and meals. I kept all my receipts, submitted my claim, and got the money back that we expected!

We were going on our 30 year anniversary trip to Myrtle Beach after Dorian hit (I scheduled the trip 5 months ago). I cancelled our trip the Thursday before the Tuesday departure. The airlines told me basically that the hurricane will have already hit (didn't seem to care there was devastation afterwards) and said sorry no refund. Since I was new to a claim I thought I'd try there but then remembered I bought insurance from Allianz. I took the easy to follow steps for claims and submitted some proof of our trip then hit submit.

My dad had a car accident the day before his travel and we had to cancel his flight. They gave us full refund of the travel price in less than two days. The customer service representative was so helpful and nice.

Had to cancel a trip on AAL because a member of our party had knee replacement and had not recovered enough to make the trip. Allianz paid my claim quickly after I submitted the online claim. I will purchase this insurance again and recommend it to other travelers.

Having suffered a bad fall resulting in a sprained knee, wrist, and broken arm I had to cancel a long plan for a trip. The Allianz guidelines To submit a claim were easy to follow and fulfill. Having done so, although my claim came at the same time as a major disaster, my claim was both filed and paid quickly.

I would recommend purchasing insurance through Allianz Global Assistance to all travelers. Unfortunately, we had a change to our travel plans but Allianz was quick and professional so we were able to recover the amount we spent on our flight we had to cancel. Stellar company.

I purchased the flight insurance. Two days before my flight I had a severe medical issue and had to cancel my flight which I did. I contacted Allianz online, completed the required info and received my check within a week. Real straightforward and no hassles.

Claim was easy to initiate via website and was paid promptly. I would definitely purchase a trip cancellation policy again and I would highly recommend this company to anyone wanting to purchase a trip cancellation policy. The cost is nominal versus the total cost of a trip.

Allianz claims process was easy to navigate and they were timely and fair in their processing of my claim for reimbursement for rebooking fees on Alaska Airlines flight canceled for medical emergency reasons. I would purchase this travel insurance again.

We booked a trip for our anniversary but due to an accident had to cancel it.. Luckily we had purchased travel insurance from Allianz. We were given excellent assistance when we notified them to figure out how to cancel the trip and to be reimbursed. We submitted the necessary documents online on a Wednesday, were notified via email our claim had been approved on Thursday and were reimbursed via direct deposit on Friday. Our experience couldn't have been better. Thank you!

Claim for air tickets on Jet Blue. We had to cancel our flights to Freeport Bahamas caused by the hurricane. The ease with which the claim was to file and the speed with which it was processed and the check to be issued was fast and easy.

Dealing with Allianz was as easy, efficient and perfect a process as you could possibly expect. My husband and I made our (separate) claims online. We were notified almost immediately that the claims had been accepted. We opted for a check and within a week we both received checks in the mail for the full amount of the flight cost. We will absolutely continue to use Allianz.

I had canceled a non-refundable Delta ticket and was able to quickly file a claim with Allianz and two days later I got my fully refunded check! The timing was perfect and completely made my day. I will always be sure to secure my flights with Allianz.

Excellent response and very efficient in handling the claim. I’ll never purchase an airline ticket without their coverage in the future. I had a nonrefundable ticket from AA and suffered an ankle injury and was unable to travel. Fortunately, Allianz covered my ticket.

Allianz was very helpful and expeditious. Within 24 hours they sent an email informing me that I would be refunded. Within four days of that email, I received a refund check. I will continue to use Allianz as my insurance protection when traveling. Thank you very much. Respectfully, Ramon

Health problem during traveling. Excellent service. Excellent travel insurance. I did the claim and Allianz responded fast. I will recommend to my friends and family. I rate this company with five starts. I am using this insurance for the last 5 years. Always responding fast.

Given the wide coverage of Hurricane/ Tropical storm Dorian, the company made it easy to file claim. I also received my refund within a very short frame of time. Although, I hated to cancel my vacation, it felt good to have the travel insurance company make the claim process painless.

We had to cancel 2 flights on Delta due to the illness of my sister. Allianz was very quick to respond to our request and reimbursed us for the tickets. Allianz was excellent, and I would recommend it to anyone. Thank you so much for your excellent coverage.

I very often buy travel insurance but have never needed to use it before. I'm so glad we had it this time to cancel a trip due to a medical issue. My several phone inquiries regarding the process, what was covered, what documents were required, which medical providers were acceptable, etc. were all handled with professionalism, empathy and unusual helpfulness. Whenever I asked a question that the agent was unsure of the answer, they all consulted someone who did know. The only glitch in filing the claim was uploading more than one document at a time even though the program stated that all docs had been uploaded. A follow up email from the company required the same doc again. Once the uploaded doc issue was resolved, the claim was reviewed very quickly and the check received in less than a week. Wow! I know that I'll always buy travel insurance from Allianz for all of my future travels!

Had to cancel Amtrak trip to New York City and back when sister and brother in law canceled because of Hurricane Dorian. They had made all the hotel and trip accommodations. Fortunately, I took trip insurance since Amtrak doesn’t reimburse 100% when you cancel your reservation. Phone rep from Allianz was very helpful and we got the check back very quickly. Great service.

My father was having heart issues & had to cancel his flight. I submitted a claim for a refund along with the appropriate documents & received a full refund within 2 business days! Excellent customer service & will always purchase insurance for future flights!

Definition of my claim for reimbursement of my change fees was quick and painless. Not at all what I expected. I anticipated some red tape or small print issues; however that was far from the case. The submission process was done online, seamlessly. And their responsiveness was Almost immediate and my clean clothes result in a very short period of time, with my reimbursement paid directly into my account within two business days. I will definitely purchase future travel insurance from Allianz.

Allianz is so professional and helpful. Relatively easy process for submitting my claims, especially with assistance of app. I am thankful for a great experience and quick reimbursement. I will use again without hesitation. Great coverage for what I paid.

We had a canceled flight which caused us a one day delay in our European vacation plans. We submitted the information to Allianz upon returning home with documentation. The claim was processed very quickly and approved. The reimbursement for all claimed expenses was received immediately. We were extremely pleased with the ease of online claim processing and the prompt attention to and approval of our claim.

Air Fare from Portland to Atlanta. I had to change my return date by one day and would have been exposed to an change fee of $200, but because I had the travel insurance, Allianz reimbursed me for the $200 extra fee. I am very pleased with the quick action Allianz took in this regard. Thank You!

I am amazed at how quickly this claim was completed. I had no idea that I would receive a check so promptly. And am so pleased. I truly am thankful at the ease and efficiency used in my case. Thank you so very much.

I have had Allianz travel insurance for years, but this was the first time I had to submit a claim for medical expenses. I was amazed how easy that process was and the speedy resolution. Within days I had a check in my mail box. I will certainly use Allianz again in the future.

I was diagnosed with a medical condition just a week before our trip. I called the customer service number and the representative gave me instructions for filing a claim. We had a full refund in less than a week! Totally satisfied and will use Allianz again for sure.

Our claim was accepted and paid for as soon as we submitted the requested data. The best response ever. We will always use this company for our travel needs. Thank you very much for your excellent customer service. To top it off The entire process was started and finished on a Sunday afternoon.

Hurricane Dorian made our lodging not possible and we had to cancel our trip. The process was made easier due to Allianz having claim reporting set up online. Very pleased with the way everything was handled. Will use them again next time I book a trip.

Travel cancellation refund. Your website made it very easy to navigate and file claim. Received answer within 24 hours and check in less than a week. Pleasantly surprised, keep up the good work, will gladly use again.

Allianz sent a check to reimburse me for Hurricane cancellation of a flight. BUT when I called they gave me ALL OF THE WRONG instructions. They simply sent a check. Great. The gal I spoke to told me I had to go to the Delta site, file a complaint, endless stuff to do endless...I did it all and TOTALLY unnecessary. She could have said WE SENT THE CHECK. A big mistake. Makes me NOT want to use again.

Due to medical causes, I had to cancel my flight earlier this month. I was able to just upload the two documents needed to state my case. A refund was sent within a week. Thank you for your efficiency and ease.

I submitted my claim and had a check in my mailbox in less than a week - no questions asked. I truly couldn't believe how fast it was. Having to cancel my trip was a stressful experience and this made the cancellation process so much easier. I have been raving to my friends and family that EVERYONE needs to get flight insurance. Thank you, Allianz!

Quick and painless! Sent in my claim and my proof. Had a check in the mail within a week. The instructions listed online were easy to follow and everything was clear. I knew what was needed to complete my claim. They didn't try to get out of helping me! Thank you!

It is a disgrace to customer service. Try calling the claims department and you will hold for an hour listening to that stupid music and then you get disconnected only to call again. They are unreachable and ugly.

I had an accident with a rental car on February 2019. The majority of the time when I call to follow up the reimbursement status, the answer I am getting is that it will be reviewed within the next 48 hours. I called Allianz two week ago and I was told that everything will be resolved by the 13th of September 2019. I called "AGAIN" today, 16 SEPT 2019 and guess what was the update?. The claim will be reviewed within the next 48 hours. During the past 6 months I have called more than 30 times and almost the same answer. One of my calls they asked me to contact the rental car company in order to get the claim resolved.

I waste my airline ticket due to business interruption. They decline the claim because the reason is not covered. However, as a normal consumer, my credit card already provides travel insurance, when I bought the travel protection through Priceline booking, my impression is it will cover most of major causes. There is no clear statement saying it has to be either someone died, or ill... Well, it's OK to not reimburse me, but I would say, this kind of insurance is completely useless. I will never buy it again, and I recommend everybody don't purchase the protection from it again. Check your credit card, it may do the same.

It took us more than 24 hours to get home from the east coast due to airline delays, causing us to have to stay over midway in a hotel and suffer unexpected meal expenses. I turned in the receipts to Allianz and was reimbursed quickly. Thanks for turning a lemon trip into sweet lemonade!

Allianz was great during the difficult time I experienced with AA losing my luggage temporarily. Allianz helped with my reimbursement process with the four days of vacation were I didn't have my luggage. Not fun but very happy with the end results.

I am a businesswoman who makes arrangements for travel frequently for work purposes. I always book my trips with Allianz Global Assistance, and I have yet to be disappointed. My life can be extremely chaotic, and I have never been let down by the company when an obstacle throws a wrench in my plans.

Allianz successfully handled my claim when Avis refused to help me. I was delayed 24 hrs due to airline issues and when I called to update my car pickup date/time in Ireland I was notified that my rate would increase by $247. Avis was unhelpful in every way. Allianz rep took all my notes, sent me the claim forms, and I received my refund within a couple of weeks! Thank you! One thing that was unclear was when I was submitting the claim documents online, there was nothing to describe what the issue was, or why I was asking for reimbursement. I just had to trust that the notes taken over the phone were in the "system". There was also no place to come back and check the status of my claim, a check just arrived in the mail. The user interface could be improved.

Everyone I spoke with were very professional, personable and interested in helping me. The process in filing a claim was easy and I received my check in a timely manner. First experience with Allianz and it was great. I would definitely recommend Allianz for travel insurance.

Your Travel Insurance is the last thing that we thought we would ever need. Particularly since we were just going to see family in Scotland. We thought we would not be placed in any risky or hazardous situations. Not the case. We appreciate your prompt response to our claim. Further you have set up a constructive and efficient process to submit a claim. Thank you for making our unfortunate event a little less burdensome. Your service and products are very important to travelers. We would and will recommend you to others.

We purchased trip protection for our trip to Hawaii on Hawaiian Airlines and had to cancel due to our Son suffered a severe stroke on July 30th, He lives alone in Montana and we flew to be by his side. We received a check reimbursing us for the airline tickets the other day. This is exactly why we purchase trip protection from Allianz on every trip we book. Thank you so much.

Our original report of 9/10/19 was not completed correctly by us as we rated Delta Air Lines with "one star". This unfortunately reflected Allianz Travel Insurance, which in reality should have been a "FIVE Star" rating. Once home, we contacted Allianz and told them about our 14 hr flight delay at JFK. They were fast in processing the claim and sending a check to us for our inconvenience. On our next upcoming trip, we definitely will take their travel protection plan.

We have always purchased the travel insurance for ”just in case” scenarios, but this was the first time we used it. Hurricane Dorian shut down flights from and to Tampa, so we were going to miss either the flight out or the flight home. We contacted Allianz and explained the situation. They looked up the information about the flight, saw it was canceled, and processed our claim for us. We will never travel without it! Best deal if you need it.

I normally don’t buy travel insurance, but did this time for my parents. A couple days into the trip my mom fell on a trolley in NOLA. We were like no worries, we got the insurance for you. They have given us nothing but the runaround in getting our money back. It’s upsetting because this was my parents’ anniversary gift and they never do anything for themselves. We figured with the money we got back we could do something else for them when she was healed. They wanted a doctor’s note, provided that. Now they want proof she fell. Why would she go to the doctor for no reason? Very upset with how business is being done. It’s been 2 months!!!

Purchased tickets to see Alabama in Grand Rapids Michigan which is 3 hours from my residence. The tickets were for our anniversary on our anniversary of 8/23. Event was postponed due to illness of singer. We are yet to be informed as of 9/8/19 of a new date and even if we were informed, it would not be on my anniversary. I purchased insurance thru Allianz to be sure that I would be able to attend on the 23rd of August not a subsequent date. Our plans for our anniversary were ruined. Attempts to collect on a claim with Allianz were denied because according to them it did not fall within their policy (sorry I probably should have had an attorney to review it prior to purchasing but was not informed that that was required).. They WRITE THEIR POLICY SO THAT THE AVERAGE PERSON CAN NEVER COLLECT ON A CLAIM WITH THEM. I ADVISE NOT TO EVER PURCHASE A POLICY FROM ALLIANZ.

The process was very straightforward and simple to navigate. We are very glad that we purchased the insurance offered by our carrier and Allianz insurance co. and would recommend that others make the small investment to protect the larger one.

I had a very positive experience in terms of how Allianz handled my claim. A very efficient and timely settlement. I spoke to a rep on the phone, they sent me a claim form via e-mail, I submitted my back-up paperwork and receipts, and they mailed a check within a week. I am very pleased.

We had to cancel our vacation due to family member medical condition. We contacted Allianz and our claim was handled promptly. We contacted customer service. They were very helpful in guiding us thru claim procedure. They clearly explained the document needed for the claim.

My daughter and I were going to travel, but my daughter contracted a disease and was unable to travel. I was so thankful that I purchased travel insurance through Lance. They were wonderful and helped me through the process. As I travel in the future I will continue to use the loans for my travel insurance.

We would like to thank Allianz staff of excellent service. They were kind, helpful, and speedy with completing our travel claims. I have use Allianz for all my travels, and will continue to use them. Also, I have shared my experience with my friends, in case they need travel insurance. Thank you. Mrs. Eunice

I submitted a claim (number above) on August 28th when there was the distinct possibility that hurricane Dorian could enter the Gulf of Mexico. I was asked to submit documentation, but I did not have any idea what was required. On August 30th I was informed that I would be contacted in 2 or 3 days by claims adjuster with update on my claim. As of this writing on September 9th I have not received any update. I would not say that I am dissatisfied with the experience because I realize it takes time to review each claim. It is just that I am currently in limbo waiting on status of my claim. Having lived through Hurricane Michael last October that was a category 5 hurricane any storm that enters the Gulf of Mexico is reason for concern and alarm.

I have not received the check yet, but when I checked the site, it stated that is was on the way. Only 4 stars because they did not respond to an email requesting a adjustment in my claim, even though I sent documentation for the adjustment.

Thank you for a speedy payout after proof of family hospital stay was submitted. We couldn’t be at the beach, but at least we got our money back. We had never purchased a travel insurance policy before. However, it was worth every penny.

I found dealing with Allianz travel insurance only caused additional stress and made our situation worse. We paid a substantial sum for assistance and cover and what should not have been complicated is turning into a nightmare so that we have decided we can no longer deal with them whilst overseas because of all the misinformation and additional stress being caused:

I have bought trip insurance many times over the years, but fortunately never had to file a claim. Our last trip was different, and we experienced both a trip delay on our departing flight as well as a trip interruption due to a medical emergency. I was skeptical about the coverage and really didn't expect to be fully reimbursed for the changes, but with proper documentation and a detailed explanation of what happened, I was pleasantly surprised. In addition, the claim filing process was quite efficient and easy to navigate. I will not hesitate again to insure future travel plans as you never know what the future holds.

Prompt and accurate. Medicine had created difficulty for a prolonged flight. I was able to cancel flight, room, car rental for the entire trip. Your prompt treatment helped alleviate the disappointment of not being able to visit Aruba at this time.

Prompt, courteous service and refund within 2 days. Great service! Trip cancelled due to a fall and broken wrist. Submitted paperwork (medical, airline) and received $250 refund on fees for airline re-ticketing for future travel. Airline does not refund but credits account for up to 1 year.

I purchase trip insurance hoping I will not have any problems and need to use it. I have purchased trip insurance through Allianz several times and I had to file a claim this time. They treated my claim quickly and efficiently and there were zero hassles. Thank you so much!

Claim website does not provide detailed documents required for your claim. Must still call. Requested direct deposit to my account, per your requirement, but you still mailed my refund. Info you sent me when I purchased my ticket did not include the fact you would not pay for my cancellation fee the airline charged me.

I am so impressed by how fast they paid our travel claim. We sent documentation when we filed, and within a week we had our refund. (And that's even with requesting a check, not an e-refund)! I would definitely use Allianz again!

While on vacation with my wife the airlines lost our luggage. It took 4 days to get it back and Allianz help coordinate the effort and assured us we would be covered for expenditures. We were reimbursed quickly. Will use them from now on!

Had to cancel my airline flight due my husband illness. Called Allianz spoke to Sergio who was awesome, gave me all the information & details to submit my claim and I did. I checked my status about 10 days after and saw that a check for the amount of my ticket was on the way. Terrific.

Allianz Global was terrific helping my husband start claim while I was ill on the cruise ship. They also were prompt in processing our claim and refunded what they promised which we hoped they would and not not pick. Very easy to deal with.

I had a flight cancelled and was charged rebooking fees and difference in fare. The Allianz app made submission of the claim easy and the phone staff was helpful during the event. Very happy with the outcome and will definitely continue to protect my future flights with Allianz.

We had a delayed flight and were paid under the policy. Very clear in what we could get and how -- very responsive. I recommend Allianz to everyone I know and always use. We have no complaints or suggestions to improve service.

I do not travel a lot, but when I do I have always used Allianz Travel Insurance. I have never had to make a claim until my last trip to Alaska. The plane I was supposed to fly to Vancouver on developed a hydraulic leak and could not depart until the next day. I lost my hotel payment for that night and arrived later the next day. Allianz refunded me in full the cost of the room for the night. Needless to say I was very pleased and recommend using Allianz to friends and family.

Because of an unforeseen health issue, I had to cancel a trip that my husband and I were planning. After submitting documentation supporting my costs and the reason for our cancellation we got a prompt reply from Allianz that they had confirmed the refund. It was such a smooth, easy and fast transaction that I would not hesitate in the future to purchase trip insurance. I had never bought trip insurance in the past so I wrestled with justifying what I had perceived as an unnecessary add-on expense at the time of purchasing my airline tickets; but I won't hesitate buying again just to give me peace of mind. Thank you, Allianz.

The claims process is simple and straightforward. The policy information is clear and communication is excellent. The company kept me informed and stayed true to what they advertised. I would definitely recommend this for any trip. Thank you so very much.

So! I was stranded in Florida due to a hurricane. One quick phone call, less than a couple of minutes, my flight was covered until the storm passed and I was TAKEN to a hotel of my choice with dinner and breakfast. I simply filled out an easy form, emailed the receipts for the hotel etc and was reimbursed straight away. I usually use an English company for when I’m in Europe but not anymore. I will be using Allianz from now on. Wonderful service and this is not someone from the company writing this. Dr Timothy

I submitted a claim after my wife was run over by a car and fractured her leg a few days prior to my trip - I cancelled my trip and made a claim - I sent info in mail as requested (all) - I have now received a request to submit again — info that I will have to collect again as I didn’t keep copies — waiting to collect data to resubmit - certainly not simple process.

Once again Allianz has made a difficult situation better. The claim service is superb, with an easy-to-navigate online process and quick, fair response. I became an Allianz customer because of extremely favorable service provided to others co-workers. Now I've experienced their wonderful service for myself and am a committed Allianz customer.

My luggage was damaged on the first leg of my trip. I filed a claim for it when I returned and received immediate help by phone and email. Was notified by email that my claim was good and received a check within 2 days of that notification. Thank you for the prompt resolution to my claim.

On day 5 my wife fell on the sidewalk in Ireland breaking her kneecap. A day to forget ensued as we arranged a taxi driver, hospital visit, airport hotel in Dublin, flight change and every thing that goes with such an interruption. We immediately filed a claim based on our insurance policy and were more that satisfied with the service and settlement we received. I even received unsolicited phone calls to keep track of our claims progress. Highly recommend, won't go anywhere again with out your coverage. First-class.

Flight cancelled due to weather. Allianz was able to reimburse me for all of my out of pocket expenses associated with the 29 hour wait to take the next flight available. The process was quick and straightforward. I received my check within 2 weeks of filing.

The process of getting the refund for our Hawaiian flights was quick and easy. After filling out the needed information and submitting qualifying documentation, we got our refund within a few days. Thank you for making this process easy for us with all that we have going on.

We are so very pleased with Allianz Global travel insurance. They made a difficult time a bit easier. A canceled trip cross country due to illness was a big disappointment, but the service of Allianz Global was great! The representative I talked to on the phone to get information about how to submit my claim was helpful and easy to understand. The website form submission was efficient and I just scanned my documents and attached. Less than two weeks later I received our claim check in the mail for the amount of our tickets. Thank you!

Allianz provided quick and easy service to file a claim. Wildfires were unexpected, and Allianz quickly reimbursed us for the additional expenses. There's no way to predict natural disasters or how it will affect your trip. But Allianz made it easier to handle. Thanks for a great experience with travel insurance.

I was very pleased with my interaction with Allianz. It is unfortunate that I had to file a claim to begin with but their process was very simple and they were very quick in getting my reimbursement to me. I will purchase travel insurance through them again in the future.

I had interminable delays and cancellations on a recent trip, and throughout it all I was comforted by knowing I had your insurance should I need it. Your service was so rapid and perfect that I no longer even have my order number! Thank you!

My flight home was canceled and Allianz made it very easy to file a claim on their app. They quickly processed it and I got my money in a short amount of time. I highly recommend. I won’t fly again without purchasing insurance!

Submitting a claim was easy but getting clarification on what forms were needed prove to be a challenge. I received emails letting me know that I didn’t have all of the information that was needed. The emails never stated exactly what was needed. I had to call to get an explanation as to what I had to submit with my claim. Once I submitted the necessary paperwork my claim was accepted and I received my full refund.

I always get travel insurance. I have never had to use it... until recently. I had an item missing from checked luggage. I was so upset. I contacted all the airports, my carrier and filed a claim. It was easy. I will be able to repurchase my item!

My wife and I had an all day delay at the Honolulu airport. Per the Allianz insurance and my documentation, the delay claim was submitted and we received the claim amount in about 2 weeks. Great customer service and the insurance is worth every penny. Than You Allianz!

The man who helped me on the telephone made everything so easy. The refund which I expected to take a long time was authorized very fast. I submitted two doctor letters but I was approved even before you received the second one.

Though we did not contact Allianz until after we had arrived home about our delay in travel due to flight cancellations they were very easy to work with and reimbursed for the hotel and other expenses associated with the delay in travel.

Easy to follow directions. Ways to ask questions if need more help. Secure site to make sure identity is preserved. Site also made needed documents known so claim could be processed without delay. Have used Allianz before for different needs. Great company.

No one wants to have to use a travel insurance policy. But in the case that it's needed a quick easy process is desired. I've used AIG in the past for a much worse reason, it was a more expensive policy, they took 7 months to process, more followup calls than I can count, to result in less. Allianz far exceeded my expectations!

It was easy to fill out the claim and attach documents. I received an answer back, approving the claim in the estimated processing time. Reimbursement arrived around when they said it would. I would recommend them regardless of what carrier you use.

My husband and I recently had to cancel an Alaska Cruise one week prior to our scheduled departure. He ended up in the hospital on an emergency. His doctor advised us not to make the trip if he were to be released. My AAA Agent advised Allianz and turned in needed paperwork. I got a letter from the doctor and emailed to Allianz. Within two weeks I received a reimbursement check in the mail. It was such a relief.

Our trip was canceled due to a change at work that caused vacation time to be revoked. We were fully refunded the penalty fee for cancellation and the check arrived within 2 weeks of the cancellation. Great company. Great service.

I was delayed overnight on a flight from Mexico with a group of 7 other individuals. I remembered I had insurance and contacted the company. The agent Daniel that I spoke with originally was most helpful with my 2 claims and assisted me with filing the necessary paperwork. He understood the issue and directed me as to which part of policy would benefit me. I am most pleased that after reviewing the paperwork forwarded, the both claims were settled in my favor. For the small cost of the policy, it is worth buying insurance.

From the time I contacted this service everyone was professional and willing to help me with this claim. It was all handled well in a timely manner. I had trouble filling out form online so I called to process the claim. The gentleman was very helpful.

Allianz has been easy to work with as I incurred an injury during my travels. From additional travel expenses that I incurred due to the injury, to the costs not covered by my insurance, Allianz has backed me up entirely. The peace of mind is always worth it, but it's especially worth it when you need to truly utilize the service.

I had to file a claim for a cancelled flight and I found the website really easy to use. All I had to do was to provide the document to support my claim. I just scanned the documents and linked it to Allianz. They respond back very quickly requesting additional information. That was provided and within 7 days I had a refund check for the cancelled flight. I am very pleased with Allianz and will continue to use them.

I called and chatted with an agent, then completed the paperwork I got in the email and scanned the materials I had from hotel and car repair shop and rental company. Next got an email about it, and before I know it there was a check in the mail. I had no issues at all, simple and easy.

I could not be more pleased with the process and refund. I have been very ill with no energy to fight for a refund. Thank you for accepting the information sent in. Also thank you for the phone assistance. I made many calls to understand how to submit forms required. I will always take this insurance with all trips from now on. This was my first time.

While I appreciate my claim being promptly approved and each representative I worked with being very courteous, I was not pleased with the number of times I had to call in order to complete the process of payment. I had to call at least 5 times based on a clerical error made by the rep entering my payment details. Striving for first call resolution would have increased the rating. Thank you for protecting my travel.

Due to a serious health issue, we had to cancel our trip. The airlines would not refund us our tickets. Thankfully, I took out insurance through Allianz. I am most pleased that I was paid in full for my airline tickets, and I was promptly paid once all the papers were in.

We purchased tickets to Alaska this summer and used air miles to pay. As we got closer to the time of departure we kept reading about terrible fires and smoke that made the area that we planned to visit unlivable. We contacted Allianz and told them about our dilemma. After reviewing our case they agreed to refund the cost of our air miles so that we did not lose them once our trip was canceled. Thank you to Allianz.

I filed a claim 7/27/2019 for a trip deposit of $1372.36 because of a knee injury dated well before my intended trip in early September. Allianz Canada acknowledged receiving the claim 8/9/2019, but on 2 phone calls have failed to acknowledge their contract to pay the claim with 7-10 working days. Their excuse that the clans are backed up for a reviewer to make a determination. If you let me I would rate this experience a zero! NO STARS.

Be careful.... When I read Trip Cancellations as one of the benefits I purchased this for our son. Now I have a situation where his high school had to change their game to the night of his travel day due to Hurricane Dorian. I only asked if I could change the flight for him to fly the following morning and the answer is NO. The only thing this covers is a medical emergency which you have to submit the doctor's note and it is reviewed for 10 days. So even that isn't guaranteed to be covered. If you ask me this is a total scam. The customer service rep did tell me that if the airline cancels the flight it is covered. - Well no kidding - the airline would reimburse me if they cancel the flight. Not Allianz Global. I will never buy this again.

I ended up canceling my trip to Dominican Republic due to an infection that turned into an emergency surgery and Allianz insurance processed my claim within a week and I was refunded all of my money. Their website is super easy to do and submit all my paperwork. Their customer service reps were always nice and eager to answer all my questions. I would recommend everyone to get insurance thru Allianz!

I was extremely pleased with the quick & easy time for my refund. I will definitely use this insurance in the future. I filed a claim before going into the hospital for surgery & there was a check at my home waiting for me when I returned home. I will recommend this insurance to everyone.

After a airline delay made us unable to get hone and forced my family to purchase tickets in another airline, I was surprised and happy that I was able to get the entire cost on the additional tickets refunded through Allianz.

I bought air tickets and bought insurance with it just in case we couldn't make the trip or something happened on the trip. All the airplanes we took were delayed and luggage came on a different day then we got there. We had no meals on the plane and snacks were not provided. Allianz was very good at giving up money back for our trip from hell. Our 40th anniversary trip was wonderful except for the flying part and it made us feel better to be reimbursed for our difficulties.

I recently purchased allianz travel insurance for a hotwire hotel as they do not allow refunds. On the hotwire website, allianz advertises as such "Create memories. Not worries. Benefits include: Trip cancellation protection. 24/7 award-winning live support". Not only did I receive neither of the above, I was very disappointed in the outcome of my claim.

The claim procedure was simple.. answer several questions and upload verification documents. The progress of the claim could be tracked online too. The claim check was received several weeks after filing. I highly recommend Allianz travel insurance every time you book travel expenses as the unexpected can occur and ruin a vacation. With the claim proceeds you can at least recover your prepaid expenses.

After your agent received the requested documents the process was timely. Prior to that, it took too long communicating with travel agent. Much faster once I (client) inserted myself in the process. Communications should include the client who is interested in quick resolution. Cruise date April 2018. Resolution Aug 2019.

I purchased a ticket to Hawaii and at the time was offered travel insurance through Allianz. This insurance would include covering the reimbursement of plane tickets if for some reason I was not able to to go on my trip. Well, unfortunately one of my family members was not able to go on the vacation due to an unexpected illness. I filed a claim as soon as I found out my family member couldn't go. Allianz simply asked me to submit a letter from the doctor and fill out the required forms. I went on my vacation and came back home to a reimbursement check sitting on the counter.

I recently had an unexpected medical emergency on a cruise ship and had to be medically disembarked in British Columbia (luckily this was our planned last port). The doctor on the cruise ship contacted Allianz on my behalf to check on my coverage. I went to an emergency room and found there was not an ophthalmologist on staff there. I had to be transferred to a second hospital. I had laser surgery there and was cleared to fly. Being in Canada everything medical had to be pre-paid on my credit card. Plus, we didn’t make our original flight, and had to pay for new flights home.

Very efficient, people-oriented personnel. From my very first contact with representatives, I received clear, understandable directions on filing for reimbursement. They were courteous, knowledgeable and readily answered all my questions. The entire interaction was a pleasant experience. Thank you, Allianz for having great representatives.

Cindy and I had planned a cruise with YMT and a few weeks before departure we had to cancel due to an injury which was very disappointing. Trying to collect the documentation I needed, I had to call Allianz for help a few times. The staff was always polite, professional and helpful as to what forms were needed. I would recommend Allianz travel Ins.

Your travel claims reps are to be commended for the handling of my claim. Despite my impatience and misunderstanding of the claims process, the reps I had contact with whether it be thru e-mails or direct conversation were very professional and courteous. While it took a while, after I supplied the required documentation, My claim was processed to a positive completion. I certainly appreciate this experience and will consider this service when booking future travels. Thank You. Dave

We had to cancel a planned trip to Mexico due to my husband's health problems. This transaction ran very smoothly thanks to the AAA agent and received our deposit refund earlier than I expected. I would certainly recommend your services.

We had to cancel our trip because my husband is undergoing chemo for the next 18 weeks. The Dr. wrote a note and the money was in my bank account to pay for his treatment in just 10 days. I will always get insurance with Allianz in the future.

There was a lot of uncertainties surrounding my travels, and that's why I decided to get travel insurance. I'm really happy I did. I had significant delays that impacted my plans, and one of my baggage was damaged. I was covered under my travel insurance.

Expeditious refund of trip costs when a completely unexpected hip dislocation occurred. Would definitely use this company again. We travel at least once a year and as we age we have to think about things happening out of our control. Thank you for being there and refunding our money with no hassle!

I purchased the insurance for a trip overseas that involved a couple of legs and thought I would be covered for any issues. On the first day of my trip my flight was cancelled from my originating airport. This was due to weather and could not be helped. But I missed connecting flights in Newark, Glasgow and London. Because the flights from Glasgow to London to Madrid were booked separately than the initial legs from Columbus/Newark/Glasgow, the airline for the for the second leg of the journey was absolutely no help and even though I called ahead - they listed me as a no-show and charged me for new tickets that were twice as expensive as the original ones I had.

My adopted son came 4 weeks early, and so I filed a claim since I would no longer be able to take the trip. I submitted the paperwork, and my check was in the mail a week later. One piece of feedback is that I did not receive any sort of response that my claim had been reviewed, so while I was very happy to receive the check, I would have appreciated an email or phone call that the claim had been approved. Thank you!

Hello, First of all, my sincere thanks for your help. I had purchased travel insurance along with my Delta Airlines ticket. The flight was canceled due to bad weather and there was trip delay as well. So I had filed 2 claims and the representatives were amazing and they resolved the claims satisfactorily and I had received the check to pay my hotel bills. Thank you for your help. Regards, Sumita

I found understanding how to file claims in my policy documents was confusing. I called and found your person on the phone with me to be very understanding and courteous and she helped me to file my claims appropriately. Payment was received in a timely manner.