Allianz Global Assistance Reviews

I needed to cancel my trip due to unexpected surgery. I spoke to a customer service rep at Allianz who was very helpful. I was able to get the required documents, upload them, and file the claim online. A check for the full refund arrived very quickly. I am pleased with the service I got from Allianz. I usually purchase travel insurance-it takes some of the stress off traveling. Allianz is an excellent travel insurance company.

I had lung surgery and had to cancel my trip but I'm so glad I bought insurance! Got fully refunded. Great eperience! Will definitely do it every time I travel in the future. Thank you so much for your wonderful service since I got refunded very fast.

Unfortunately, I have had to make a claim based on unexpected health issues the handling of the claim was first-rate, quick, Easy and fair. I recommend Allianz to all my friends and I won’t hesitate to use Allianz in the future.

On a recent trip we experienced a connecting flight cancellation and a 10 hour delay in Frankfurt Germany. Upon our return I went to the website, filed a claim, easily attached needed documentation and was pleased to get my check in less than 2 weeks. I was very pleased.

Great company. Customer service is their #1 priority and no other company can even come close. Rest assure when making your travel plans that Allianz will definitively take care of all your needs if by chance you need them. No questions asked! All insurance companies could definitely learn from Allianz in all aspects of business!

I had two different occasions this year where I needed to use the flight insurance I had purchased. This first time, I rescheduled the flight due to an illness. The second time a few months later, I had to cancel on a work flight across the country because of a knee injury laid me up. Both times, I had the best experience with this company. The process takes a little bit of time, but is pretty straightforward. The first time, I called customer service and was walked through the process. Second time, I knew what documents were needed and it took about a half hour of my time - total. My reimbursements came very quickly, and I felt the insurance I had purchased was the best possible investment I could have made. I will never fly again without purchasing insurance because one just never knows...

It's always stressful and upsetting when travel plans don't come to fruition, but luckily getting my refund was hassle-free. The claims website is simple and user-friendly and I received my response (and refund) within a few short days. Thank you for the service.

I received a prompt payment on my claim. I had food poisoning and could not make my trip to Las Vegas. I am very happy with Allianz. I would definitely use them again. The claims process was very very easy.

We were just weeks away from our trip to Cayman Island and my wife broke her hand. Since we could not go, Allianz was easy to work with and their Customer service was very helpful. Within days, we had a refund for the non-refundable charges we would have lost, had it not been for the trip insurance.

Jessica ** was exceptional in her support of closing my claim. She listened intently, clarified the need, followed up about its status (unprompted) and also called to give a summary status of the claim. I couldn't be more grateful for her and the team for their support, please send this review to her so she understands how much I appreciated her care in the process.

Fantastic customer service. A claim was paid in record time. I am very pleased with Allianz. My salesperson connected me with customer service and both were fantastic. I have recommended Allianz to several people because of this, and will continue to do so.

My wife and I have been long time customers of Allianz Insurance. Initially I was purchasing several policies a year to cover our travel. Last year while talking with an agent, she asked if I had ever considered a full year policy. She explained that I could get the same coverage as I was getting on my individual policies at a lower price. After reviewing the All Trips Premier Plan and getting a one year quote, I purchased one. That plan expired in the middle of a trip this year and it was so easy to purchase another plan prior to leaving so we did not have a break in coverage. Allianz is so easy to work with and their claim service is excellent. As often happens on a cruise, I had to visit the ship's doctor due to a bad cold. Upon returning home, I filed a claim including the requested documentation. My claim was quickly process by Allianz and the costs reimbursed. Great service.

It is an excellent team, what I like the most is the service and care that you have with us. Thank you very much, I always get this travel insurance and recommended to all my relatives and family. Maria

It was my first experience with a travel insurance, in a trip to Brazil. I was very well attended to my needs. Unfortunately I had to come back home sooner, due to a sudden health problem I had there, to be treated here. They provided my expatriation completely. And this Friday I finally going to have my surgery, after several struggling tests were done here. But definitely I recommend this company to anybody. They were great, paid for my all hospital expenses in Brazil and my full expatriation.

I emailed the info re the flight and problems with additional proof of the situation - and Allianz was quick to respond! They even had a lovely note with the refund!!! I will definitely use them again when I travel.

I had to cancel my flight and re-route my daughter. Long story short, I ended up spending $1000 to make these changes due to an accident where I ended up in the hospital. You guys took care of it with flying colors right away.

We've been buying Allianz for many years and we have always appreciated their excellent coverage, affordable prices, and quick reimbursements for claims. We have recommended you to many people over the years. This latest claim was for my daughter's trip interruption due to a death in the family of her travel companion. Once we received the paperwork we uploaded it to you with the claim info and were reimbursed within a couple of weeks. Thank you.

Wow. I opted to buy travel insurance and never thought my seminar date would change. And then it did. I freaked out. For the extra $28 I paid it saved me at least $200 on the AA change fee. I would never hesitate to buy it again. Great product.

Cancelled flight. I have not heard where my reservation stands with insurance. Had to cancel. My only response from insurance has been that my case will be reviewed. No other correspondence. It is undetermined if insurance was worth the cost or not. Would love a response.

I am always very pleased with ALLIANZ GLOBAL ASSISTANCE USA. I have never encountered any problems whatsoever. They are very efficient and fast with my refunds. I would recommend them highly to my family and friends. Thank you very much.

I had an accident while in Europe and I was impressed with the service person who took my call. I received follow up calls and was given multiple options during these calls. Representative was sympathetic and kind. Quick resolution for my claim on my return to states. Highly recommend this insurance.

Due to an illness, my trip was cancelled. I had purchased Allianz insurance when I bought my ticket. JetBlue refunded all but $100. I filed a claim with Allianz in a very easy process. They approved my claim within days and sent a check a few days later. I was very happy that they came through for me in a short time. I'm pleased and would purchase this insurance again.

Allianz was very understanding and prompt in handling our cancelation. We have used them previously and have always been very pleased with them. I will not use any other travel insurance company besides Allianz. I would highly recommend them to anyone.

Have filed two claims with Allianz, each time uploading to their site exactly what they requested, only to be asked for the same information (and new information) multiple times. Both times related to concert ticket insurance where I could not attend due to work requirements. It is impossible, as usual with internet based companies, to reach a real person; however, if you contact the Allianz Travel offices (866-884-3556 as of today), you can eventually reach a real person to assist. All the information on the ticket insurance site (and the associated texts and emails) will not provide that number - they try to only handle things by upload and fax. This is troublesome as they continue to ask for the same information, even after uploading, so this site and company are very disorganized.

I purchased flight insurance for a trip I booked for my boyfriend and I. I was hospitalized due to mental health and could no longer make my trip, I was denied any sort of refund because mental health is a policy exclusion. I am very dissatisfied by this as I wasted my money purchasing this insurance. My flight in total was close to $500 dollars and I will never use this service again. Stay away if you have any sort of mental illness as they don't care whatsoever.

I bought Allianz trip insurance when I ordered my airline tickets through the AAA. I broke my arm 4 days before the trip. I followed the directions on the Allianz website to make my claim for a refund. It was easy to upload the requested documents. I thought it would be just the beginning of a long, drawn-out process, & I would probably have to provide more documentation. What a pleasant surprise to receive notification in less than a week that my claim had been approved. I received a check (the payment method I requested) in the mail shortly thereafter. At a time when dealing with a broken arm was making my life more difficult in a lot of ways, it was SO NICE to have the trip insurance claim process go easy! Thanks, Allianz! Best $25 I ever spent!

This has happened a few times now. I buy an airline ticket on Delta Airlines and then change or cancel the airline ticket. Allianz does not refund the policy if the airline ticket is cancelled and getting the funds back takes time and hassle. I am not buying this insurance any longer.

I needed to cancel my airline ticket because of my mother's decline in health, which lead to her death on Nov 22. I received wonderful assistance and compassion. It was one less thing I had to worry about during this emotional time.

This insurance is for medical emergencies only, not if you decide to just change your travel plans. I made plans to travel from Dallas to Virginia for Christmas and booked the flight in Sept. and purchased the insurance in case something came up and needed to change the itinerary. At the time of purchase I looked at the policy and on the trip protector gives 12 benefits and one of those is change fee protection. Until I tried to used. I called in early Dec. to change my plans and when I stated that disclaimer I was told it doesn't cover it and instead was sent by email a different policy that doesn't state what I read on the AA website.

My wife and I were extremely pleased with the response of the Allianz Global Assistance team in processing our refund. The process was easy and your response time was quick. Thank you for making this experience a very positive one. We will certainly do business with you in the future.

I purchased two tickets to Hamilton which ran about $550. Wasn't able to make it due to a medical issue due to a psychiatric medication reaction (migraine, anxiety), and on the advice of my doctor couldn't go to the event. On the Ticketmaster checkout page when deciding to buy the event protection, it claims any documented health issues would be covered, along with a multitude of other covered reasons.

Our family took a Royal Caribbean cruise and due to bad weather we were unable to dock at one of our ports of call and instead just sailed around that day. Never went back to that port. We had taken out the travel insurance as suggested by our AAA travel agent. We notified Allianz of what happened and sent in documentation showing we missed the port. Our claim was handled quickly, and professionally.

We had to cancel our trip due to health reason. Allianz was incredibly responsive with handling our request for a refund. The customer service folks I spoke to were so helpful. I would ALWAYS use this service on future travel. Thank you for your professionalism in handling our case.

Hello. I wanted to thank you for your prompt refund. It did take me some time to gather all the documents you needed but once I had them handy it was easy to upload and you honored your commitment to the policy. Thank you so much because having the insurance really takes the worry off of losing money on travel arrangements made far in advance, and as we know, life happens!!

Claim process straightforward and uncomplicated. Courteous customer service when I needed to contact them. I received my claim check within ten business days of claim being approved. I will definitely purchase this travel protection insurance next time I fly. I am very satisfied with my experience.

The total experience was much less complicated than I had anticipated. I feel the claim was processed in a timely manner but I was not given the option to have my refund returned to my credit card rather than having to wait on a check. Overall, the experience was positive.

We received excellent service from Allianz! Much better than working with the airlines directly, like we had to do one time before. I would recommend Allianz to my friends and family. Thank you for your good service.

I rented a car for a trip in Italy and purchased a supplemental insurance policy with Allianz. I caused minor damage to the vehicle and contacted Allianz and forwarded the information to them. Within two weeks Allianz issued me a check for the claim. Their customer service was excellent and the process was quick. Thank you.

My experience with my travel cancellation with Allianz was excellent. My wife, son, and I were traveling to my sister in law's memorial. My son developed a medical condition and could not make the trip. The Allianz website easily explained how to fill out and submit the travel cancellation form and what type of documents needed to be included. This was fairly simple. Afterwards, the review and receipt of the reimbursement check was quick. Great job!

I purchased this travel insurance policy with a bit of skepticism. However, when we actually had to cancel our trip due to my elderly father’s illness, I was pleasantly surprised and shocked at the prompt and satisfactory resolution to my claim. I would highly recommend Allianz travel insurance. They keep their word.

Our Amtrak train was twelve hours late owing to a collision with a vehicle and also because of an equipment problem in the sleeper car.. As a result we had to sleep in the departing station waiting room and missed our appointment at our destination city. I wasn't sure that the delay would be covered; but it was, no hassle at all. Allianz provided what I think was a very fair compensation. In addition, Amtrak gave us a travel voucher. This was a far more satisfactory process and outcome than my recent experience filing a claim on our renter's policy. with a different company.

My total bill onboard was $468.00. I scanned the physician's narrative, billing information and any additional information pertaining to my treatment, plus, pertinent claim forms. It took Allianz approximately 2 weeks to review and pay my claim. I am very pleased with this recent experience with Allianz and will continue to use their services to insure my future travels. One never can foretell what can happen should a travel emergency occur. It is a good plan to have the Allianz folks ready to protect you and your travel investment.

We had a great experience with Allianz insurance. Our cruise planner recommended. Affordable, and very easy to submit claims. Allianz was very quick to review and reimburse. We would recommend anyone taking a cruise buy insurance. Our first flight was delayed more than 6 hours so we submitted small claims as a result of the delay.

I’ve used Allianz in the past and fortunately never had to make a claim. Recently I had an inter-Europe flight canceled due to a “technical issue” and was subsequently booked on another flight from another airport 100 miles away. We missed an entire day in Barcelona. I filed my claim as soon as I returned to the US. Allianz reviewed my claim and paid for my troubles based on my policy. FYI if you use digital Boarding passes screenshot them for future use ie: claims etc... Thanksgiving Allianz.

The service and response to my questions and refund was exceptional! I was truly expecting a fight to get my money back from a cancellation because of a hurricane. They told me how to file. I sent in the trip facts and they refunded me when the hotel refused to give me my money back. In the time limit, they quote on their site. Now how wonderful is that! I would recommend them to everyone. No one ever wants to cancel a trip but if you have to, this is the company to do business with. Happy in Jersey...

After a wonderful week in Mexico, I fell and broke my wrist at the Cancun Airport. Allianz was quick to pay me the amount I paid the ambulance, doctors and hospital since I had to pay with the total with my credit card. This accident could have ruined a trip for me but Allianz saved my memories of the delightful trip (except for the broken wrist). Thank you, Allianz.

Allianz has a very straightforward process for filing insurance claims. I heard back in a matter of days. The staff was very professional and clear in what I needed to provide. After clarifying information, they paid for the claim. Just like that! What a relief after an unexpected setback.

My trip was delayed by a typhoon in Asia and Allianz customer service answered my international phone call and was very helpful. Filing a claim when I returned home was very efficient, there were no further questions on the claim and the check for the full amount of the claim arrived within 10 days.

I got fast, courteous and knowledgeable service. I couldn't be more happy with this company. They give me peace of mind when traveling if something goes wrong. I would definitely recommend this company to anyone and I will definitely be using them again.

Medical bill from cruise - acute illness. I had no difficulty completing claim online and attaching documentation, although I wasn't sure at first if the documentation uploaded properly. Soon, I received confirmation email that doc was received and claim was being reviewed. Received check within the specified time frame. I was happy with the process. Although no one plans on getting sick on vacation, it was nice that the trip protection insurance worked as it should. I always get trip insurance and this was the first time I actually needed to use it.

Was very easy to file the claim, and the response time was remarkable. We uploaded our documents to verify, and within days we had confirmation of claim being accepted, and a check being mailed. Highly Recommend, and we will be using their services and products again on our next trip.

I've been using Allianz global assistance travel insurance for several years now. Their rates are extremely competitive and affordable, it's simple and easy to purchase a plan online or with the customer service. Besides the peace of mind that I receive every time with them covering every aspect of the travel, The one time I actually needed to use the coverage for a medical issue they were extremely helpful, they followed up with all of the developments, and most importantly, the aftermath of the incident which included reimbursement for medical expenses went extremely smooth and easily, no hassle, no questions asked. Highly recommended!

Easy process, nice people and fast conclusion!! Was so thankful I opted for this insurance when purchasing this trip with my elderly mother. I enjoy giving positive feedback when I’ve had excellent service.

Thank you very much for the quick turnaround of processing my claim. The check arrive quickly and this was much appreciated. The online process was seamless and I liked that I could fax you the documents needed for my claim.

I have over the many years of my travels purchased various travel insurance, but by far this has been the best company ever. After my wife and I took sick on a cruise in Italy we amassed medical bills of $3,045.00. The next day after we arrived home, which was a Sunday, I filed all the medical forms, including proof of payment, via email. Four days later on Thursday evening, I received a notification, the the wire transfer had been sent for the full amount so that I could immediately pay my credit card company. This is incredibly fast and so much appreciated. My friend, who was also on the same cruise had a $5,950.00 medical claim to a different travel insurance company, as of date 2 weeks later still has not heard anything. Without question, Allianz is the ONLY Travel Insurance company I will ever use. I don't think one could find a better and more responsive company than Allianz.

I bought a travel insurance policy from Allianz for a recent trip to China. During my trip, I got a severe and protracted case of food poisoning, which required me to seek treatment from a local medical professional. Upon my return, I submitted my claim to Allianz for reimbursement for medical treatments and medications, for which Allianz paid me in full within 10 days. They were very easy to work with, both in obtaining my policy and processing my claim.

We had to cancel our planned trip to Disney with our young son (who fell very ill 2 days before). Thankfully Allianz helped us with not losing the flight costs - very smooth, painless process. Thank you for having our backs.

Customer Service told me that my claim would most likely be denied. I was pleasantly surprised when it was approved and paid in an amount more than was expected. Past experience with Allianz was also satisfactory. I would recommend them.

We had to postpone our Disney vacation due to illness and we were sent a direct deposit for the claimed amount within a week of filing our claim. We are very satisfied with our experience and will definitely use this service again.

Traveling to the Mayo Clinic in Rochester from Alaska for needed surgery. I opted for the Trip Insurance and was very happy with the quick service and refund I received when my husband became too ill to fly on our scheduled flight date. Received a refund within 10 days helping us afford another flight to return home. Thank you, Allianz.

I had to cancel my travel plans due to an injury my son sustained playing hockey. The claim process was quick and easy. I appreciate all the help your staff gave us. I liked being able to check the status online.

Easy to understand and complete the documents to file the claim. The service was prompt and to the point. There was no delay in processing the claim. I would use your company for future needs. I can recommend your company to friends and family.

The claim process was extremely easy. I had to cancel my trip last minute due to a family death and I received a full refund. I appreciate this service and for making the claim process so easy during this difficult time. I definitely recommend getting this insurance for any trip!

I was pleasantly surprised by how quickly and completely Allianz responded to my claim. I expected this would drag out forever and they would request almost impossible-to-get proof. But a check arrived in the mail even before I had gathered all of my documents! We had to cancel our flight due to a family member being injured and expected to die. I was in the process of contacting the physician and gathering info, but it wasn't needed. I would definitely purchase trip insurance again through Allianz.

The people on the phone are outstanding. I'm still waiting to see what happens now, when the hospital in Adelaide sends their bill (if they do send it). The customer service is excellent - the people on the phone made me feel cared about.

Due to illness needed to cancel my parents' tickets. The process was simple, online, and very efficient. Got the approval fast, and the check within the promised window. For sure I will buy insurance next time. It is really peace of mind.

We had a lot of trouble on our trip to Europe and had many expenses because our flight was canceled and we got to Europe 2 days late. Allianz was very responsive in sending us a check to cover our expenses. I would use them again.

I had 2 claims pertaining to the same event. The 1st claim ** (for train tickets) was paid within days. The 2nd claim was held up for additional evidence. When I called I was told by Maria that the 1st claim settled quickly because it was reviewed by "the computer" but the 2nd (again, it's all related) was reviewed by an adjuster and I had to submit rather personal information about why my husband and I were unable to travel in order to process this 2nd claim. It begs the question... why was the "computer" satisfied enough to process my first claim, but I was questioned about the 2nd claim and forced to produce personal information proving the validity of my claim? I eventually was paid for both claims, but I doubt I'll purchase this insurance again.

When we had to cancel our plans to fly out of Miami on a trip to Europe, due to Hurricane Dorian, I never thought we would be able to get our money back on some very expensive tickets. But we did, thanks to Allianz. Process was easy and quick, and I will never travel without this insurance again.

My experience was great! I insured our vacation to Kauai, not expecting to need it. Well, 5 days before we were scheduled to get on that plane, my husband was told by his cardiologist that he could not get on that plane to an island in the Pacific. He needed a procedure (angiogram) done in his heart. That night I made phone calls to cancel our vacation. One of those calls was to Allianz. The gentleman I talked to was so good, he listened to my story, he was very comforting, said I didn't have to do anything right now. That I could submit the information after my husband was feeling better. I did what he told me to do. I received my full reimbursement yesterday. Thank you Allianz.

Everything about my insurance worked out as expected, and the reps went above and beyond to fulfill and expedite my claim. The last thing I needed after a physical emergency was a problem with reimbursement, knowing I was supposed to be covered. The airline was less than helpful, but once I called in to a rep at Allianz, I felt valued and had my doubts negated and my issues resolved. The online claim process was very easy and quick, with confirmation. The claim was resolved in less time than stated, and in full, with no hassles or obstacles. Thank you!!

My husband became sick at the last leg of our trip and was prohibited by his doctor from flying for almost a week. We had to change our plane reservations and extend our rental for an additional 5 days. When I called Global Allianz for help with filing a claim the representative I spoke to was very helpful explaining how to file the claim online. The actual online filing process was very easy and the response time was very fast. I received an acknowledgement immediately and a check was deposited into my account within a few days. I often wondered if the insurance was worth buying and now, after actually needing it, I am convinced that it is! Thank you for making a problem easy to solve.

We Filed two claims covering two flights to and from CA. that were cancelled because of medical events prior to the flights. The claims were electronically submitted with required back-up documents and completed within the prescribed ten-day processing time. Reimbursement for the insured amount was received, in full. Thank you

Well in Florence Italy I tried, without success, to talk to Allianz. My wife had become ill and I needed to find a doctor. The Hotel in Florence helped me locate a doctor who came to the hotel room to treat her. On the good side, my claim was processed quickly.

I am pleased that I was able to obtain a refund after cancellation of a flight, using flight insurance was one of the better decisions I made, and I will do it again and refer others, thank you for your quick response.

Beyond awesome to work with compared to your competitors out there who go out of their way to deny claims that are valid. Website easy to use; quick turnaround on check. You guys are the best in how you handle claims and respond to customer issues. Thank you, Larry.

I was very impressed with the ease of making the claim and the fast service. It was easy to make the claim and submit the required documents. Although I was told I'd have to wait between 7 and 15 days, my refund was in my bank account almost instantaneously!

Airline Ticket Refund. Being the first time that I had bought insurance for a trip, I was very happy with how my refund was handled. It went very smooth. And it was done in a timely fashion. The website was easy to use and uploading documents for also easy. Thank you.

My daughter visited the emergency department of her hospital the day before our family trip, and was told not to fly. We submitted our claim with documentation from the hospital release form, and received payment within about four days. Amazing!

Had a awful health issue come up about 6 weeks after we booked a wonderful trip we were so looking forward to and now am unable to travel for months!!! Hotels are easy to cancel usually 48 hour policy hit as well all known flights are not so easy. I always buy this insurance just in case!!! And luckily till now never had to use it. Customer service are very nice and the process for the claim is easy. They got our documents and doctor's note and had a check for the full amount we would have lost in the mail to us within 1 week. For the full amount of $1065!!! ESP being sick and missing work now as well. I could imagine being out over $1000 and right before Xmas too!!!! This ins is great coverage and worth the money always Bc you never know. I’d rather waste $69 the be out over $1000. I highly recommend to everyone!!!!

We have submitted two claims to Allianz this year, and with one the exception, received excellent service. The exception was one inpatient service representative who incorrectly told us that our insurance would cover only the cost of our airline tickets, not any prepaid and nonrefundable deposits/purchases as stated in the policy. After rereading the policy, I called back and got a service representative who knew was extremely helpful. This claim was very complicated because we used multiple credit cards to secure multiple reservations. The second claim was a simple medical bill, and Allianz paid it within a week of receiving it.

We were obliged to cancel our recently planned trip due to illness. We submitted a properly documented claim and were agreeably surprised to receive reimbursement considerably faster than we had expected. Thank you for your efficiency. We shall certainly use your services in the future.

I had to book travel insurance before and this was the first time we’ve actually had to use it. Allianz made it so easy when we needed it the most!! My daughter had an unforeseen medical emergency and we had to cancel our trip a day before our trip. Allianz made our experience with travel insurance fast and seamless in a time when everything else was unknown. Thank you!!

I was very pleased with the swift response and handling of my claim. Upon purchasing my plane tickets early some months later I discovered that I had to go through a long medical treatment where I had to cancel my trip. I would definitely recommend getting trip insurance.

Very fast and nice service! I would highly recommend this company. Put funds in my account very fast! All of everything was very simple and fast. Was able to do everything online. Thank you for your service. Kathy

Excellent experience! I had to cancel my trip as the event traveling too was canceled. Great service when calling to inquire about reimbursement, provided step by step instruction, online process was user-friendly, receipt of the reimbursement arrived within days.

My trip had to be cancelled as the person I was going to visit needed to fly home since his mother had been hospitalized unexpectedly. Allianz made the claim process super easy and honored the claim. This is the first time I’ve ever had to file a claim but I will keep using Allianz based on this experience.

Excellent service. I was dreading the paperwork, wait time. It was pretty simple, and the money was in my account in a couple of days. Glad I had the coverage! (Don’t know what else I can say about it. It did what I expected.)

After my wife broke her foot I had to cancel my trip to St Maarten. Allianz refunded my airfare without any issue whatsoever. I was a bit skeptical prior to this encounter wondering how this would all turn out. I am extremely pleased with the way Allianz handled my claim.

I will greatly recommend, best and trustworthy. I booked a return to Houston but was unable to make it due to work but I bought Allianz insurance and was refunded in full in less than two weeks. Five stars. They also have a wonderful customer service, answered all your questions. Great service.

We had planned a trip to Cabo and bought the insurance, just in case. Well, one week before our trip, my mother had to undergo open heart surgery, a stay in the ICU, additional days in the hospital, then a trip to rehab. We were able to use our insurance to replace the price of the plane tickets. I needed to get documentation from the doctor and hospital, but that was easy enough. It worked out well, except we didn't go to Cabo!

My trip had to be canceled due to medical issues and hospitalization. Allianz sent out the reimbursement immediately so that I could pay my credit card on time. I will always be sure to use Allianz in the future. Thank you.

I am very pleased with Allianz Insurance. The speed, professionalism and accuracy in handling this claim gives me a lot of faith in the company. The agents I spoke with were very helpful. I will use this company again and recommend them to my friends and relatives who travel.

We submitted our claim with supporting paperwork and a check arrived very quickly. Getting insurance was a great peace of mind, we do it for every flight and the price is very reasonable. I can't believe how easy this was. Thank you.

Process of filling out claim was easy via app or online. Quick response and ability to track progress was nice. More options to choose from for issues would be helpful. Claim did not pay out as much as expected but given the cost of policy vs reassurance of some insurance still makes it worthwhile. Recommend for any traveler.

Allianz was quick to send me a check for the cancellation fees and fees charged to book my flights using miles for the ticket. I never book trips without booking insurance through Allianz to cover the unexpected. Thank you, Allianz. John

I usually do not purchase travel insurance, this time I did and I cannot tell you how much I was satisfied with the service I got from Allianz. I can easily tell you that you won a new customer and from now on, I'm definitely planning to use Allianz for any types of insurance needs.

I was so impressed by the ease of filing, the customer service access and help and the speed of the claim check being received. Thank you very much for your help during a especially difficult time due to the passing of my mother.

It has been a week plus since the claim was filed and still no refund or any communication as far as status - very disappointed. My reason for cancelling the trip was a serious illness that my mother has - I just did not expect to have this insurance worry on top of my very serious concerns about my mom. Thought this would be a slam/dunk - not the case.

I filled a claim and in continue of same medical issue, I filled another claim 2 months before. In overall experience, employee never give right information to customer, no communication happen between employees, never get documents on time even I sent them. No easy process to get claim refund. Their long waited claim refund is frustrating. Long phone call wait on customer care line.

Very please with the fast turnaround time on the claim quick process. I would recommend this service to anyone seeking to add travel mk insurance. Travel insurance is worth the extra investment. Great company to work with

Due to plane trouble in CS my plane was delayed. I tried to get American to put me on a different plane so I could fly to my destination where care was located but they would not, finally they sent me to a different airport so I had to rent a car and drive to pick my car up after my class the following day. My insurance paid for vehicle and gas, worth every penny.

I purchased a ticket in July of 2019 for a trip to Dallas in Nov.. I also purchased the insurance available through Allianz. In Oct. I started having stomach issues. My Dr. wanted to conduct a test which was going to be unpleasant, possibly painful. The testing was going to be performed at the same time as the trip to Dallas. I cancelled my flight and gathered up all the paperwork I had regarding the testing and asked my Dr. to write a letter to Allianz also. I spoke with an agent at Allianz, explained to them what I was doing and they helped me fill out the claims forms. Long story, happy ending... I received my reimbursement the other day in the mail. Thank you Allianz. Laura

Our luggage was lost for more than 24 hours and we were reimbursed $150 for the inconvenience. This amount covered the cost of new bathing suits and sunscreen which were in the luggage that was lost. I would recommend getting insurance for just this instance.

The request was easy. I was able to submit the request either online or call and speak with a representative. I choose to utilize the website. Their site provided clear and concise directions on what was needed in order to complete the request. Per the website I would have a response back in 10 days and I did.

I filed a claim after we had a few issues on a cruise we were on. We had some travel delays and some missed port of calls. The process of filing a claim was very simple. The one time I did need to call to ask a question they were very friendly and payment was received in a relatively quick manner. Will use this insurance in all future cruises.

Because of a serious injury to my hand/wrist, I was unable to keep my flight from SAN to ORD. Allianz Insurance was quick to reply and advise me on how to make a claim. Although I have not received my refund in the amount of $349.60, Allianz has told me that I will receive it in the next few days. So far, I have been very pleased with their responses and cooperation. I'll be even happier when I receive my check! :)

When our plane was delayed 10 hours, causing us to miss our dinner event that night, I was able to get my claim settled very easily. The process was easy to do on my phone in the airport, and we had our refund for the event tickets before we even got home from our trip! Well worth the minimal cost to protect our trip.

I don't usually pay for added travel insurance when I book flights. I'm thankful that I did for the trip I had booked to Louisiana this November. I unexpectedly had an injury before the trip and was unable to go. I was able to submit a claim through Allianz and received the full purchase price of my Delta airline ticket back with very little effort on my part. The claim form was easy to complete, and my refund was sent to me by check within a short amount of time. I was pleasantly surprised with the clear communication and responsiveness of Allianz and would use them for travel insurance again in the future. Thank you.

I've used Allianz for many years of traveling. The products they provide are outstanding. It makes a big difference knowing and having confidence that I have the right coverage when traveling. I actually had to file a claim and the process couldn't have been easier. The forms were easy to fill out and uploading supporting documents was a breeze. Thank you, Allianz.

Initially I asked Allianz team members questions about policies and seemed to receive different answers. I purchased a policy anyway. We encountered difficulties on our trip, and Allianz was alerted to our distress by way of family stateside since we had a limited data plan. Thankfully we were able to resolve the situation on our own, but it was comforting knowing that Allianz was ready to help.

I am very pleased with the quick replies and attention paid to my submitted claim #**. My check arrived much sooner than I expected and in the full amount. I will definitely be using this travel insurance in the future. Thank you!

A pleasure to have Allianz. Their follow up and incredible fast resolution was fabulous. I will always use Allianz for my trip plans. I will also tell all my friends who are traveling to make sure that they use Allianz.

On Oct. 30 I filed a claim for expenses due to a trip delay. I had a bit of a challenge using the internet filing, but a phone call to Allianz got me back on track. I was treated respectfully on all the calls I made. My claim was paid in just over a week's time. I will use Allianz again.

Our first experience with using Allianz couldn't have gone any smoother. We had to cancel our trip about 5 days before we were ready to leave. Fortunately, we bought travel insurance. We submitted all the necessary documents and were refunded the amount of our flights. Thank you, Allianz, for making this a smooth transaction.

Thank goodness we took Allianz travel insurance last January for an upcoming trip this month. One never knows about the future and my wife had been scheduled for cataract surgery a day before our planned trip. Doctor was emphatic that air travel would not be allowed for a while. Our claim was paid for in 24 hours. Thank you, Allianz.

I flew from Syracuse, NY to Florence, Italy for a week, and then to Boston, MA for the weekend, and then home to Syracuse. I had Allianz coverage during that time. My baggage was delayed for four days from Florence to Boston, and didn't arrive in Boston at all. I submitted a claim for $646, consisting of clothing, makeup, and toiletries. I was told that the coverage was $800, l so I was expecting full reimbursement. I received a check for $100. I called to find out why. The agent said that the $800 maximum is just on the outbound, and that the maximum baggage delay coverage was otherwise $100. I explained that Boston was not home, and that I was still traveling. She said "read your policy", and said only the first outbound had coverage of $800. This is totally unfair and wrong. All I had were the clothes on my back.

Our flight left late, which Spirit blamed on different reasons at different times in the process, none of which they were responsible for of course however, it caused us to miss our connection. We had to get a hotel, eat a couple more meals on the road and pay additional parking. I found it easy to fill out our claim online and submit supporting documents. I was able to come back to the site later and add additional information with ease. We received a check about a week after submitting our claim. Thank you Allianz! Glad we bought our policy... We had a big trip to Africa earlier this year and it wasn't that much more to make it an annual policy so we did since we do travel often. We ended up filing the claim as part of a different trip. After our positive experience we'll be continuing the annual policy next year!

I was very pleased with how easy it was to receive a refund when one of our staff couldn't make the trip. We received a refund in a very timely manner and we would definitely get coverage again in the future. Thank you!

I don't think I ever took out travel insurance, but I did this time. American Airlines let me down when it came time to transfer in Charlotte, NC. Feeling stranded late at night, I took a Lift taxi to get to Asheville. I almost forgot that I took out travel insurance, and then did not figure it would do any good, anyway. But, I was very pleasantly surprised that Allianz not only came through, but the ease and speed of the process was amazing. Thank you, Allianz.

I experienced breathing problems and lung congestion, so needed to seek immediate medical attention in Singapore. I received on-site nebulator help, and left with needed prescriptions. I called Allianz in advance to give a heads up and was giving excellent customer service. The rep emailed me the claim form and explained the process clearly. She was incredibly helpful. I submitted the form and received the reimbursement right away.

When it became evident that I would need to cancel my upcoming trip to California due to the mandatory evacuations of the area I then contact Allianz. canceling flight. I was told to go to the website and provide the necessary information to cancel my flight. I am very pleased with the quick response in expediting my request. Thank you.

Excellent service, simple form to fill out claims. It took no time for us to receive the refund after we submit the form and necessary documents. We certainly will use this company when we travel in the future. And will recommend to our family and friends. Thanks, Allianz.

My weekend in Sonoma, Ca was cut short by the recent fires. The Santa Rosa Airpot closed, forcing my group to drive back to So. Cal. Thank you, Allianz, for helping to make a bad situation better. I am very grateful.

My father passed just before my mom and I were intended to leave for Greece. The submission was simple and the refund was quick. I highly recommended guarding your travel with this group. Should a problem arise, they are easy to work with!

We purchased your travel policy for our recent trip to Florida via Amtrak. On the return trip, we got off the train in NY and took a cab to take us to the bus pickup for the last leg of our trip back to NH. The cab driver depended on the GPS map in his cell phone to locate the pickup point. He dropped us off almost two blocks away, arguing that the phone was right. As a result, we missed the bus that is only once a day. We we were stuck in NY overnight and had to get a hotel room, which was fairly expensive. Once home, I reviewed the policy and filed a trip interruption claim. I provided the hotel receipt and within a few days, our claim was paid 100% via electronic deposit. I have never had any insurance claim paid that quickly. We will never travel again without buying this policy. Highly recommended and very reasonably priced.

Thank you for making it easy. I had to cancel our trip because of foot surgery. Your team was great. I received a refund within 3 days. I have never been so satisfied with trip insurance in the past. Thank you again.

Working with Allianz was hassle-free. Requested refund due to my daughter's schedule change. Called customer service, as I could not locate original email with policy number. Representative helped me find policy # with ease and directed me to their website. From there, it was simple to fill in required information & submit documents. Will continue to purchase insurance for future train travel!!

Allianz was very understanding of a recent family event that required me to cancel a trip. These things are never easy and Allianz helped me focus on the important family matters at hand as opposed to providing reams of detail regarding the need to cancel my flight. Thanks for the understanding and quality customer service. Not all insurance carriers have this kind of customer-oriented culture.

I had to reschedule a Jet Blue flight due to family emergency; so relieved to have purchased insurance through Allianz -- they responded promptly and I received payment for the original amount of my flight! I will always buy flight insurance in the future because this experience was so easy. Thanks!

I was given very descriptive instructions to filing a claim online, the customer service representative was very kind and knowledgeable. The online form was very easy to understand and navigate. I was told my case would be reviewed within 10 business days. Not even a full week later a refund check was in the mailbox. Would recommend this insurance to anyone traveling.

I had to cancel my flight due to medical condition. My claim was processed within a week of submission and I received a full refund of my air fare! I was very much surprised! I would definitely recommend this company!

The service received on processing this refund request was outstanding with efficient and quick processing, the online process was excellent and the refund check was received quicker than expected. I recommend Allianz for all my travel insurance needs.

Allianz did a wonderful job with my treatment as well as my medical evacuation. Allianz settled more than half of my hospital stay before my discharge. My medical evacuation was well taken care. I was able to go through airport with assistance. With business class flight, it made my pain more bearable. The transportation to/from airport were very good as well.

This was my first experience with trip insurance and the process was very timely and clear. I needed to cancel suddenly since both my children were sick, I talked to a representative on the phone, she set up my claim, explained the documentation that I would need. I submitted the documentation the next day and was refunded 3 days later. I was very satisfied with my experience.

I’ve been using Allianz travel insurance for many years now and, for the first time, had to cancel an airline trip a couple of weeks ago due to illness. The process of reimbursement of the non-refundable fare was efficient, quick and I got the refund check within a week after submission of claim. Up until last year when I travelled globally for work and my employer did not pay for travel insurance, I’d always pay out of pocket to get the insurance as it protected the fare, baggage and Would also assist with medical support. Would recommend this entity to all travelers!

We had a sickness while on our trip. We submitted our claim with receipts needed and we got information back promptly and were reimbursed the costs of the doctor bills and medicine. It took less than 2 weeks to get everything complete after we got our receipts from the trip.

Amtrak Cancellation. Very helpful with providing direction and what to do with canceling trip due to work. The Customer Service was informative as well. I will use service again if needing to travel. The process was extremely fast and efficient. Thank you!

I was extremely pleased with how easy it was to file a claim. Everything was submitted online. Even more pleased with how quickly my claim was reviewed and how quickly I received a check in the mail. Thank you! I will definitely buy your trip insurance again. Although I was disappointed that I had to cancel my trip due to health-related reasons, it definitely helped that I didn’t forfeit the money I spent for travel.

I filed my claim in the afternoon around 1:30 pm with documentation. In 2 hours I had an approval email and the money was in my bank account the next morning. Great customer service and I will recommend Allianz to all my friends!

Still trying to get claim settled. They do not have payment records but I paid them on the same order. Much to do to get a claim acknowledged. Not easy or fast. Frustrated. I feel like it should be easier for the insurance to solve this. They certainly make it easy to pay the premium.

The service was excellent. My claim was handled promptly. Handled well and easily, and efficiently. I was pleased and satisfied. The claim was paid promptly. Filing the claim was simple. Website made the process easy. I appreciate the ease of the whole process.

Excellent customer service??? I had several questions about how to file a claim and spoke with 3 service representative who were all very helpful. When I had trouble filing the claim on line the rep took all information and filed for me. I will definitely purchase again.

Customer service was exceptional. However, the insurance in self I was not pleased with. Partly my fault? I should have read the small print. Insurance cannot be used if your trip is canceled for any other reason then sickness, death, you must visit a doctor and have documentation of that visit for the insurance to go into a fact. I booked flights for my 90-year-old and 92-year-old mother and father-in-law and they could not come. I did not know you had to have doctor visits Documented as to why they could not travel. The customer service I received was exceptional but I feel the product is very misleading.

Very pleased with the quick turn around on the refund and the paperwork was simple to fill out and submit. I am glad we opted in for the insurance. I would recommend to others to make sure they opt in for insurance.

Mom was in the hospital a month prior to her grandson's wedding which she hoped to travel to - however because of new medical problems she wasn't able to make trip - thank you so much for making the refund process so painless and straightforward - am VERY IMPRESSED and will use your insurance company again in the future - A++++++++++ web process and customer service - ty ty ty xoxox daughter Susan

I purchased Allianz insurance in case something happens where I need to cancel my flight. Then something did. The entire reason behind this trip was to visit my girlfriend but her grandfather passed away. The funeral was scheduled for 4 days across the country after the time of death which was when I was visiting. Thus the flight had to be cancelled. Allianz did not believe this to be worthy of an approved claim so Allianz really doesn't care if someone dies that isn't directly related to you. I will never conduct business with Allianz again and will make sure everyone I know does the same. Except for her grandfather of course cause he's dead.

Installation of LG 65"OLED TV by Moses ** on 11/8/19 - This installer was quite knowledgeable and quite friendly. He really knows what he is doing. He took the time to show us how to properly use the remote controls for both pictures and volume. He has all of channels on board and so far everything is working quite well. I would certainly recommend him. Robert

We recently booked a trip from Barcelona, Spain to Orlando, FL on Aer Lingus. Their site offers an option to check for travel insurance which we did and paid for. However, when the policy was received and reviewed It states: "for the purposes of this insurance you are deemed to be a Spanish resident." Of course we are US residents as was obvious with the information provided to the airline. The policy number is not recognized in the US and we are unable to contact anyone in Spain for assistance. Therefore, we will not have insurance nor will we have a refund for this policy. I would not recommend selecting this insurance when traveling internationally.

On a recent trip to Europe, my flight was cancelled. I was one of the lucky ones who was able to rebook on a flight the next day. The airline had already taken my luggage and said that it would "follow me" on my newly scheduled flight. But that didn't happen and I had to wait 2 more days after arriving before my luggage caught up with me. The delay in the flight was a hassle and then the days without my clothes or anything when I arrived was uncomfortable as I had to spend time in a different country getting necessities. When I returned home from my vacation, I filed my claim for the problems with the trip and Allianz processed everything like their policy promised. It was quick and a lot easier than getting my luggage back! I've used Allianz for several years, I recommend them to all my friends who travel.