Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    1 featured review
    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 7 Reviews 835 - 1035
    Verified purchase
    Staff

    Reviewed March 15, 2023

    I visited Mike at the Crestwood store. I have grown to trust his advice for my vehicle. I am always pleased and encouraged to return for future services if necessary. I am confident that I can trust Mike. He is knowledgeable and patient in helping me make the right choice.

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    StaffBilling

    Reviewed March 14, 2023

    James and Eric were GREAT, very informative and helpful. I was very alarmed and I panicked when I got the flat tire on the passenger side front. After my car was inspected it was recommended that I replace all four tires. Service rep James was there in the morning when I went there, he went over a large array of tires with me. Eric was there in the afternoon when I went to pick my car up. He too was very professional and discussed various methods of payment.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 14, 2023

    I had an appointment with Mavis to get an estimate for a total brake job on my Kia Sorento. Within 30 minutes they had all of my tires off and brakes inspected with an estimate much less than my previous estimate and told me they could have the job completed within 1 1/2 to 2 hours. Halfway through I asked if they could add an oil change to the order. Within 2 hours my job was completed. The front desk rep was so knowledgeable as well as a delight to work with. He let me know about ongoing discounts, a great Japanese restaurant within walking distance, while offering a beautiful space to wait in comfort. Strangely, it was a most enjoyable afternoon. Thank you Mavis. PS: My car is driving like a dream!

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    StaffHonesty & Transparency

    Reviewed March 14, 2023

    Dave and this staff at the Neptune location is the most honest shop around with quality repairs and experienced technicians. I have been using this location for many years. The employees are always the same with no turnover. This seems to say a lot about this location.

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    Staff

    Reviewed March 13, 2023

    Tariq was very knowledgeable, courteous, respectful and explained service that was done, as well as recommending services that will be needed in the near future. Technician, Seth, was very knowledgeable and courteous. He did a great job! I will definitely refer to family and friends!

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    Customer ServiceStaff

    Reviewed March 13, 2023

    Had a nail in my tire and walked in and was taken care of right away. Amazing customer service and my tire was fixed within an hour!!! So thankful they were open and close by and knew how to work on my jeep's 35 inch tires.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed March 13, 2023

    Clear communication on what was wrong, what needed to be fixed, and how long it would take. During my visit I expressed my concern about a rattling noise I heard. The head mechanic looked into it and discovered a large amount of oil resting in the canal of the engine. Seems a squirrel was getting cozy and hiding walnuts in this same canal. May have chewed through some wires or even an oil line. We don’t suspect it to be serious but definitely a cause of concern with how much oil was there.

    I was impressed that the head mechanic even figured that out as the engine is covered but a engine cover. Car doesn’t smoke out the pipes so it’s not leaking internal. Finding that was huge though I mean who’s to say how long I’ve been driving like that or the problems that could've cause if we didn’t catch it. Great find by a knowledgeable mechanic. It took him 15 mins with my car to figure out what was wrong. That shows experience and knowledge of what one’s day.

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    Tech

    Reviewed March 10, 2023

    Dave and Pete are the best!!! I really appreciate how they look out for me every time I come to have service done. This particular visit was special because my car needed a lot done to pass the inspection. There was a couple things they fixed on my car, that I didn’t have on my list of things that needed to be done, such as the missing lug nut on one of my wheels. I meant to add it to the list and forgot. Everything was done to perfection, and for that, I will always come to this location to have my car serviced.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed March 10, 2023

    My husband made an appt for me online for and Oil change and Tire rotation. I was running late for appt and called to let them know. Justin told me it was alright and that he would keep my spot until I got there. The Oil change was performed and during the Tire Rotation, I was told I need a Brake Service. Justin developed a very fair price for me with a lifetime guarantee on the pads. I feel much better about my safety with my Jeep. Thank you, Justin and crew, for keeping track my vehicle and my safety.

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    Customer ServiceStaff

    Reviewed March 9, 2023

    This was my first time going to Mavis in New Egypt, NJ since I recently moved into the area. The shop is very clean and the communication was great. Maria at the front desk was excellent. I will be back.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 6, 2023

    Both Tony and Chris are excellent with exceptional customer service. I will definitely continue to use this shop as well as recommend Mavis to others. The service was fast and I paid amount quoted. Both of these young men should be commended.

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    PriceStaffRates

    Reviewed Feb. 15, 2023

    What an exceptional experience from start to finish! The team was wonderful and the prices were very competitive! For the first time ever, I am looking forward to bringing my vehicles back in for service. Thank you for bringing Mavis to Whitehall!

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    Staff

    Reviewed Feb. 11, 2023

    Excellent service Tim, and the rest of the staff from Tuffy's in Wesley Chapel were so professional and fantastic. I couldn’t ask for better people knowledge and trust with my vehicle. You guys are the best. I have been for years, recommending them to friends and family, because of their trust and their knowledge and friendly atmosphere They put so much care into their work. It’s unbelievable.

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    PriceStaffRates

    Reviewed Feb. 8, 2023

    The guys at Mavis were very knowledgeable and knew my vehicle problems got a great front end alignment also. I would recommend mavis. Their prices are very fair and the workmanship is excellent. Shoutout to Chris and Zack. They were very friendly. Thanks again! Thomas from Covington GA.

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    Sales & MarketingStaff

    Reviewed Feb. 6, 2023

    I needed an auto inspection and tire rotation on short notice during an afternoon. They accommodated my request in spite of having a full plate for the rest of the day. They did an excellent job overall, and I appreciate the care from the manager as well as the technician who worked on my car. This review is specifically in reference to the Mavis discount shop on South Salina Street in Syracuse, NY (I have had less than pleasant experiences at some of the other branches of the chain). Thanks.

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    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2023

    The service was outstanding - I really liked how attentive they were to me and all the customers that were inside - they were fast and they communicated very well on what was going on - they did the necessary recommendations and got me and my wife car fixed in a timely manner.

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    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2023

    Quick, easy process and friendly staff. Definitely will be coming back again. Stan got me in quick and solo got my alignment done and my car was left very smoothly. I was told what needed fixing and why I needed the fixing.

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    Punctuality & Speed

    Reviewed Feb. 5, 2023

    Lady behind the counter had her hands full, but still understood my needs (with no appointment and made it happen. The guys in the shop got right on it and did a wonderful job. Car is now tracking straight and steering wheel sits level.

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    TechStaff

    Reviewed Feb. 5, 2023

    When I walked into Mavis on Abercorn yesterday I was completely defeated and stressed out of my mind. I'm 4 hours away from home and had just spent over $500 getting my car serviced by another provider in my home state because I had to travel to Savannah for a few days for work last minute. My heart sank when 20 minutes away from my destination my car violently shook and started to rough idle and sputter. I went to several places I could just Google not knowing the area and nobody was able to help me, until I found Mavis. I went in, asked for help, and everyone was incredible. They diagnosed my vehicle, put their best mechanic on it, and had me up and running good as new, fixing all of the mistakes that their competitor made back in my home state. At the end of the day, I was truly blessed to have found this team and the way they took care of me was nothing short of amazing. Thank you all again from the bottom of my heart.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 5, 2023

    Decided to patron Mavis Discount Tire on Bloomfield Ave. for new tires and other car repair work as a more cost-friendly alternative to the dealer service center and they have happily exceeded my expectations. I saved 80% off the cost of the total repair work done compared to the dealer service center by going to Mavis Discount Tire. On top of that they also corrected the mistakes the dealer service center did (losing my wheel lock key and not putting the proper coolant mix in my car). I highly, highly recommend Mavis Discount Tire without hesitation.

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    Staff

    Reviewed Feb. 3, 2023

    I’m very pleased with the whole process. All questions were answered to my satisfaction and the work was done in a timely manner and very professional. From past and present experience I will and would highly recommend Mavis to friends and family. They are #1 in my book.

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    MaintenanceStaff

    Reviewed Feb. 3, 2023

    Great experience from start to finish! The whole staff explained all aspects of the repairs and were extremely patient. I never felt any pressure to do the repairs. They always review the previous work done on the vehicle and options.

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    Staff

    Reviewed Feb. 3, 2023

    Hit a nail and made it unusable. Drove 2 miles an hour to the workshop where they patched me up in minutes so I could get a place to sleep and come back tomorrow to have my tire replaced. Amazing service and caring workers! Ken in particular made it such a simple and easy experience!

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Feb. 2, 2023

    Staff is very well trained and I was treated with respect and honesty. Great customer service and very clean store. Staff was fast and got me in right away and explained my issues with my battery having a dead cell. Great experience.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 2, 2023

    Competitive pricing and professional/knowledgeable staff. I had an appointment and was taken care of immediately. All my issues were resolved and my questions answered. Manager Frank, told me what I needed and what I didn’t need. I had 2 cars that needed to be looked at and everything was done in a timely manner. I shopped around and no one beat the price. Thanks Frank!

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    PricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Feb. 2, 2023

    Service was prompt and done as technician stated within an hour. Satisfied with work done and price stated beforehand. Would highly recommend. I was happy to take my trip the next day knowing I was safe on the road. Thank you.

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    CoverageStaff

    Reviewed Feb. 1, 2023

    I had another top notch service experience this week at Mavis with the entire staff who all went above and beyond to help me fix my car in the most timely and thoughtful way possible, making a very stressful situation much easier to navigate. I will always return here and recommend highly to others!!

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    Punctuality & SpeedStaffValueHonesty & Transparency

    Reviewed Jan. 31, 2023

    Both Brian and Andrew show actual care about the quality of work and my satisfaction, went above and beyond making sure it was done right. They stayed late and made sure I was taken care of at a good value, they saved me a lot of money by being honest about my wheel bearings as well

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    CoveragePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Jan. 31, 2023

    The team at Mavis is wonderful, they got my car done quickly, same day without appointment. It was a mount tires and recycle the old ones, and very fair price. Only complaint was they didn't push the plastic covers all the way down on my tires but I caught it very quick.

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    Punctuality & Speed

    Reviewed Jan. 31, 2023

    I was driving to Newark to attend a seminar for work and got a flat tire on Route 78. Matthew and the crew put two new tires on my car and I was a "drop in". They understood my situation and worked quickly and efficiently to get me safely on my way. I appreciate what they did for me!

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    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2023

    I continue to be impressed with the staff and service at Mavis in Pelham. They take care of my tire and suspension needs quickly, effectively and with a smile. It has taken me a while to find this degree of excellence. I’ll definitely be back.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2023

    The service that I received was very professional. Zach was courteous, kind and very helpful. I recommend anyone to this location. I scheduled my appointment and they call me right away. The technician was nice. I didn’t have any problems or issues.

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    TechPunctuality & SpeedStaff

    Reviewed Jan. 28, 2023

    Definitely Recommend. Danyell and Tiffanie were very helpful! Needed a tire and oil change. They were very fast and efficient. Went next door to eat and when I came back, they were done. I will be coming back in the future and will bring my other cars.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 27, 2023

    Amazing staff, very kind and speedy service. Prices are incredibly low and I wouldn’t have had work done on my car anywhere else. I’ve never met a more competent team of people. They were very informative and precise. My car drives like new now! I’m very excited to tell everyone about Mavis. You have my business now and forever.

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    PriceStaffRates

    Reviewed Jan. 25, 2023

    Scott and the crew at the West Putnam Avenue Greenwich CT location were great! Caring, helpful, knowledgeable, and professional. Great affordable prices and set professional service on my new vehicle. The new tire arrived when they said it would, and completed the alignment in a timely manner and Scott showed me the diagnostic printout for the alignment, TPMS also reset. They made a tough situation less stressful.

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    Reviewed Jan. 25, 2023

    I want to go ahead and preface this review with the fact that I initially gave this store a 5-star review on Google. I did so because I thought the service was good, and the manager asked me to do so. Also, I had gotten tires for 2 SUVs to "winterize" them. When I dropped my last SUV off, I did so with it filled with a full tank of gas. When I picked it up, it was down o a half tank. Now I could run my car still for 4-5 hours, and it won't burn a half tank of gas. So, either someone took it for a "joy ride," or the gas was siphoned. Neither case is okay with me. Who does that?!!! I have begun filing formal complaints, and I hope the regional manager will reach out to me, but I'm not going to hold my breath. If you take your car to this store, record its mileage and be cognizant of how much gas is in the tank!

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good morning Frank!

    Regional Manager, Mike, is investigating your claim and there was a ticket created for you in our system #799823. He will be reaching out immediately to advise on his findings! Thank you for allowing us the opportunity to investigate this for you.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Jan. 25, 2023

    Going to a tire shop for anything normally isn’t fun or something you look forward to. My time spent at this store I have to say was very enjoyable. The customer service upfront and the service tech in the shop did a great job and it was actually pretty fast considering what I was getting. I highly recommend this location.

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    PriceMaintenanceStaffRatesTransparency

    Reviewed Jan. 25, 2023

    I truly enjoyed my experience with the staff and the facility itself as a whole. Jamie was very professional and helpful as well as being straightforward regarding what had to be done. The prices for the repairs were as originally informed as well as being given updates via text to make sure I was aware towards the completion of the labor. I will be seeing them again for future vehicle repairs.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Jan. 23, 2023

    Purchased new tires January 14 2023. Waited 3 hours for install. Truck in the shop. Get truck back. Feel vibration. Starts to get worse front end driver side. Call Mavis. They say bring in truck after work. They would rebalance tires. Took truck in 3 days later. Truck is 2 wheel drive. I don't use it when it is icy on roads. They rebalance tires. Shake is worse. They told me two tires were out of balance. I call Mavis of Saratoga Springs NY. Tell them it is worse. It is late at this point due to long wait for truck in shop. So I drive truck to work shaking like heck change front tires to rear. Shake, moves mostly to Rear of truck.

    I make appointment for this Sunday. They said the would find the bad tire and replace it. I take the truck in after a long wait. I get up to look in the glass door to see if truck is on lift. Counter person states they are out test driving it. After over half an hour counter person comes out of back and says, "Your truck has a skip. And that's what is making the tires like they are." Truck runs well. No skip as I know cars quite well. I have rebuilt may car motors. This was an utter lie.

    Now I'm less nice and tell him to get my truck. A very scummy man pulls it out front. I say this truck has no skip in motor and that will not make lumpy unbalanced tires. He then swears at me I swear back. He says I have rust on a rotor. Aging rotors are good and all rotors get rust on edge in upstate NY. So I make it known I will be getting another set of new tires this coming weekend. And will be bringing back their lumpy tires one has a broken belt. You can see it's not round. And they will be refunding me in full when I bring their tires back. I will take them to court. In fact I will enjoy it after the utter lies.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear William, we are sorry to hear of your experience at our location. We are happy to see that you and the Regional Manager, Jim, were able to connect and come to a resolution you were satisfied with. Please do not hesitate to reach out to us if you wish to speak to Jim further! You can call us at 914-984-2500 option #2 commit#799546 should you need to. We deeply appreciate you allowing us the opportunity to assist you and improve for you!

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    Staff

    Reviewed Jan. 22, 2023

    Quinn took great care of my vehicle. These guys are professional and courteous. I will be back. I will bring my other two cars here. I will definitely have my family and friends come here. My friend just said the same thing.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 22, 2023

    Although I live in Newburgh, I always come to the Mavis in Beacon. They always work with me to get my car in quickly, prices are as stated, they give me a package discount when I need additional work, and the work is done correctly. They do not try to take advantage by trying to sell me work or parts I don’t need. Refreshing!!!! Been using them for years!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 21, 2023

    Fast, honest, professional and customer focussed Mavis in Greenbrook is great. I can’t say enough how grateful I am that Big Walt helped me this morning and I appreciate his cheerful demeanor and sense of urgency. Highly recommend to anyone!

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    Sales & MarketingPriceStaffRates

    Reviewed Jan. 20, 2023

    I would highly recommend Mavis Discount Tires. I was given great options for 4 new Tires, very reasonably priced. They took my car in on the spot and I left feeling very happy with my service and purchase. Shout out to Gary who helped me up front by answering all my questions and to Rocky who checked me out. Both very pleasant and friendly to work with. Definitely 5 stars!!

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    Staff

    Reviewed Jan. 20, 2023

    Ford was great at explaining all my options to me and guiding me to understanding what issues my car had. He provided me with great help and made me feel comfortable getting my car worked on. My car was fixed and feels good, I was also made aware of warranties and options for if any issues were to come up in the near future.

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    Staff

    Reviewed Jan. 19, 2023

    The guys at Mavis are wonderful, and very helpful. Will help you with any questions you may have. Great people, would recommend friends and family to go there anytime. Just wonderful people. More places should be like MAVIS, and have such great people. Will never go anywhere else.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 19, 2023

    This is the first place I have ever been where the staff was 100% honest and respected what my car needed done. I wasn’t being sold anything unreasonable that didn’t have anything to do with the reason I was there in the first place. Through the entire visit Mooby was attentive and quick to mine and my car’s needs. He ensured everything was taken care of in a timely manner. I will be a forever customer!

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    Customer Service

    Reviewed Jan. 18, 2023

    Mavis on Empire Blvd, Webster NY has the best customer service. Eli and his team are great. I have always had nothing but great service from them and they are all very customer oriented. The mechanics are great and really try to get your car back to you in a reasonable time. I will always recommend Mavis.

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    Customer ServiceStaffTimeliness

    Reviewed Jan. 18, 2023

    Needed new tires on wife's car. Woodbridge Mavis installed tires. Car feels terrific. However next day 1 tire showed low pressure on dash screen. Called. Brought in. They cleaned rim and sensor. All good. Excellent service and Steve was terrific. Would highly recommend. Thank you.

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    Customer ServiceStaffTimeliness

    Reviewed Jan. 17, 2023

    We had same day service even when we had to leave and come back because our rims had locking lug nuts that we had no key for. The place was very busy and they still worked us back in and got us out two minutes before closing. All the while maintaining a very professional and happy attitude. Won us over for life - Great Job

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    Sales & Marketing

    Reviewed Jan. 17, 2023

    I went in for an inspection and oil change. Dave kept me informed every step of the way and even gave me free wipers and checked the air in the tires. Without reservation I recommend Dave and Mavis Discount Tire.

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    Price

    Reviewed Jan. 16, 2023

    I just had another leaky tire replaced at Mavis in Dilworth. They run a clean operation, meeting quotes every time. I dropped it off when they asked and it was ready when they said it would be. My car is always on safe tires thanks to Mavis! Nice folks, too.

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    Punctuality & Speed

    Reviewed Jan. 16, 2023

    He moved very fast and assisted us. He was a nice guy and did a great job. My sister received a patch for her tire and I received air inside all of my tires. Thank you again! I recommend all of my friends to come to this tire shop!!!

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    Punctuality & Speed

    Reviewed Jan. 16, 2023

    Slow leak in back tire, brought it to Mavis, they took it right in, evaluated it and I was done with 45 min with a tire that was fixed. I was very impressed. I would go there again. This was my first time and I was very satisfied.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 15, 2023

    Very excited to find a shop that is willing to help out when in need, with what it appears to be reasonable prices. They were able to get me in quickly to check my car out and help out. Thank you to them!

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    TechPriceMaintenanceStaff

    Reviewed Jan. 14, 2023

    Actually had the tire I needed in stock. Tori was very open and informative. They got the service done in a timely manner, they did break one of my tire sensors; however, they installed a new one free of charge. Would recommend.

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed Jan. 13, 2023

    Professional and friendly staff, kept me updated on status of my tire fixes. Patched my flat rather than recommended tire replacements that weren’t immediately needed. Conveniently located in the Bronx. Finished the job needed pretty quickly. Would highly recommend for anyone needing tire services in NYC.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 13, 2023

    I got new tires at Mavis tire company. I called on the phone to get some quotes. The gentleman was very nice. The price was great. I made an appointment. They communicated well and they were on schedule. The waiting room was clean and comfy and there was no pressure from the staff.

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    Reviewed Jan. 13, 2023

    Hankook tires recommended by manager are horrible. They will not replace or repair tires. So bad that driving in the rain is like driving on ice. Can't drive in the rain at all. January 12, 2023 spun out 180 degrees at Northeast Blvd and Red Lion road at less than 20 mph. Slight drizzle at the time. Go to any competitor down the street. There are many of them!

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good afternoon Mr. D. We truly apologize and we do see a ticket in our system for you. Unfortunately, since the tires were purchased back on 3/12/2022 and have been driven on for 10 months, the best Regional Manager could offer was to consider a discount towards a new set. We understand you ended the conversation before the Regional could make a specific offer but we are still happy to connect you with him should you wish to speak to him again. You can call us at 914-984-2500 option #2 and reference your existing ticket #792269. Thank you!

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    Customer Service

    Reviewed Jan. 13, 2023

    Very good customer service. Had a tire sensor replaced. Was in and out in an timely manner. As a returning customer, I've always received the best service. I recommend Mavis on Riverchase, Phenix City AL for tires and service. I've purchased my tires from them and receive free tire rotation which is a plus.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 13, 2023

    They were quick, price was ok. They answered all of my questions. I called at 8 am and the car was done by 10 am. I could not ask for better service. They did try to save the tire before selling me new ones, I really appreciated that service as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2023

    I was a walk-in and they were a great help within the hour! I was greeted with smiling faces and great customer service! Yvette is awesome! Her and the staff kept me laughing and smiling the whole wait. I got an alignment and brand new tires. My car feels new!

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    Staff

    Reviewed Jan. 12, 2023

    The staff at the Parsippany store on RT 46 were knowledgeable, professional, friendly and thoroughly engaged with me and the other customers in the store. While the situation was handled professionally, it was also handled in such a friendly manner that makes one look forward to going back there in the future.

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    Staff

    Reviewed Jan. 12, 2023

    A good no pressure experience. Juan and Mickey were very helpful. They kept me informed as to what was happening with my vehicle and when I could expect it to be done. Juan is very personable and pleasant to interact with.

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    Staff

    Reviewed Jan. 10, 2023

    I have had a few visits to Jack Williams/Mavis Tires for purchases of tires and service done to my two vehicles. Every visit there no matter what the service is a pleasant experience. The staff is friendly, courteous, knowledgeable and always willing to offer good advice on my vehicles. The mechanics do excellent work and everyone working there is a pleasure to deal with. I will continue to use Jack Williams/Mavis Tires for my tire and service needs and would wholeheartedly recommend them to anyone who needs a trustworthy and efficient car service and tire business - they are top notch!

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    Maintenance

    Reviewed Jan. 10, 2023

    I love going to Mavis for all of my car's maintenance needs! Frank and his team always provide topnotch service and always take the time to check in with their customers in between the car's maintenance needs. Thanks for all you do!

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    Punctuality & SpeedStaff

    Reviewed Jan. 10, 2023

    My first encounter was with TJ. I had a flat tire on a day when I had lots to do and limited time to do it. I was frustrated and out of sorts. He was professional and courteous. The team worked quickly and I was back on the road in no time. This is a great location with great staff.

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    CoverageStaff

    Reviewed Jan. 10, 2023

    Emanuel from the Syosset store did a complete check on the tire and found the corrosion on the rim creating the leak. He did a fantastic job. I brought my car to 2 other tire places and they couldn't find a leak and I travel extensively and didn't feel comfortable driving until Emanuel fixed it correctly. He really went the extra mile to make sure it was safe for me.!!! Excellent job!!

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    Coverage

    Reviewed Jan. 9, 2023

    2023 New has started off amazingly when this company replaced my tires. They are the best in South Georgia. Very clean. Everyone was so polite. Very nice. Visiting Mavis Tires in Tifton Georgia was the best decision I have ever made.

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    MaintenanceStaff

    Reviewed Jan. 9, 2023

    Just moved to NC and I went to the Concord location for my brakes. The person who helped me was very patient and helped me get a good understanding of what I needed done. Will be back once I need more maintenance.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 9, 2023

    Came into the store with a road flat and Carter quickly attended to me and took care of the issue. He was very open and gave me the best quote for tires that fit my budget. Carter and his workshop really saved me yesterday. Would give them 10 stars if possible.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 9, 2023

    I brought my vehicle in for an oil change. The options were explained to me in detail. I left the car and went next door for a coffee and bagel expecting the work to be done later in the day and be called when it was ready for pickup. The job was done in minutes!!!! The work was finished BEFORE I even finished my coffee! Thank you for the quick oil and great service!

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    Staff

    Reviewed Jan. 9, 2023

    Was a great places. Very nice workers. Matthew M and Ryan R were very very helpful and helped me get my car ready for a long trip. They really cared about my safety and went over my whole car making sure everything was okay and safe for my trip. They kept me informed on everything they were doing and if they found anything wrong they made sure to come grab me right away and showed me what was wrong step by step. Thank you Ryan & Matthew. You guys are amazing and I’ll will 100% be back very soon to see you guys again and I will be back with a lot of my family and friends coworkers… thank you guys for everything. You two are the best.

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    Staff

    Reviewed Jan. 7, 2023

    My experience was great. My first time at a Mavis location. The manager and staff were so helpful and friendly. My issues were addressed and taken care of. Not only did they take care of my issue, but they also gave me a detail issue on other things I need to have serviced.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 7, 2023

    I have been going to Mavis off of Hercules for the past four years and every time I get great service and affordable prices. Thank you for all your hard work and a special thanks to the manager who was able to fit me into his schedule for an oil change!

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    TechStaffRates

    Reviewed Jan. 7, 2023

    Very pleased with Jordan at the Front St Binghamton NY facility. Easy to work with, seemed to show sincere interest in making sure I was satisfied. Came back in to get lug nuts checked as he suggested. He took care of it right away. Will go back because of him.

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    PricePunctuality & SpeedMaintenanceHonesty & Transparency

    Reviewed Jan. 6, 2023

    I had my vehicle towed in because it was dead on the side of the road. They contacted me quickly with a estimate and approx finish time for the repair. They gave me a run down of the parts/labor cost and had it completed before their estimated time. These are good honest people.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2023

    Always receive great service and I wouldn’t go anywhere else. Mrs. ** always greet me with a smile. The techs are also very friendly and helpful. I considered going somewhere else because I no longer work around the corner but I know I won’t receive the same level of customer service.

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    Staff

    Reviewed Jan. 5, 2023

    The staff at Mavis were very professional and made me feel very comfortable. A dear friend recommended Jay and his staff and they did not disappoint. I will definitely recommend Mavis to my friends and family members. Your company is only as good as the people that work there. Your human resource is your best asset.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 5, 2023

    Had an appointment for a Thursday and received a courteous call offering to move me back to Wednesday. I took the earlier appointment, and my vehicle was brought into a service bay promptly. Was offered additional free services covered under my original tire purchase which I gladly accepted. Excellent experience!

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    Punctuality & Speed

    Reviewed Jan. 4, 2023

    I simply walked in and asked to have two new tires. I was met by a nice gentleman who scheduled an appointment within the week. At my appt, other services were mentioned like rotating tires and other stuff. Since I know nothing about cars, I said no to everything. The worker noticed this and said these checks are free. There was no push to get extra money from me. Simply gave me two new tires as asked. Couldn't be happier.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2023

    The customer service is always great at this location. I recently went there for my brakes and shocks to get replaced. Ronald is always extremely helpful and he does great repairs. I highly recommend this Mavis location. Thank you Ronald and the team at Mavis.

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    Staff

    Reviewed Jan. 2, 2023

    We had a tire that needed to be replaced under the warranty. I dropped off our SUV and it was ready in less than an hour. The staff was polite and courteous. I will be back soon to get tires on our other vehicle.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 2, 2023

    They were able to take my car in quickly for the oil change I needed. The price was fair and the service was fast and friendly. Also nice that there was WiFi and I could get some work done while I was waiting. Thank you!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 29, 2022

    I needed 4 new truck tires, prices were fair and the service was friendly and prompt. The service team was able to get me in a day ahead of time as well and worked around my schedule. I certainly recommend this location.

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    Staff

    Reviewed Dec. 29, 2022

    Mavis gave me excellent service regarding my flat tire. It was my first visit to Mavis. Shawn greeted me on my way in. Tom checked me out afterwards. They were both friendly and conversational. I will definitely use Mavis again, as needed.

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    Customer ServiceCoveragePricePunctuality & SpeedRatesTimeliness

    Reviewed Dec. 28, 2022

    Purchased 4 tires on Mavis website, and made a service appt for 1 week away. When I got there they indicated it would be at least an hour and a half. Two hours later they finally moved the car into a service bay. A half hour later they told me my tires hadn't arrived, and couldn't say when they would arrive. We agreed that they would put my old tires back on and they would call me when they arrived. No call that day, at around noon the next day, I tried to call them, but the phone number listed for that location was wrong, tried 411, and yellow pages, but the number was for Farmers Insurance.

    Drove there, and was told that my tires had arrived the previous day, but they were very busy. They moved me up in line, but it still took 2 hrs plus almost 3 the previous day. The service manager from the 1st day said they'd make it up to me, but it was a different person the next day, so I got charged full price. I had also heard that they didn't have gas for their torch, nor did their alignment machine work.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Robert, we truly apologize for this entire repair experience. Our priority is to treat you how we would want to be treated and ensure a seamless repair experience. We have escalated your experience to the Regional manager, Ray, and created a ticket for you in our system #795616. Ray will be reaching out to you immediately to remedy this incident and learn how we can improve for you moving forward. Thank you for allowing us the opportunity to learn from your experience!

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    Customer ServiceStaff

    Reviewed Dec. 28, 2022

    I am 1st time customer at Mavis in Ossining, NY. I can't say enough great things about my experience. The customer service is excellent. They explained everything to me, answered all my questions, and had my car ready when they said it would be ready. I would recommend Mavis to all my family and friends.

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    PricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Dec. 27, 2022

    Mavis is always professional and honest in providing only the service that is needed and does so at a fair price. They will complete the service, with or without an appointment, in a timely manner and make any future recommendations that may be necessary.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Dec. 26, 2022

    Mavis is an awesome company. I would recommend them to my friends and family. I buy my tires from them whenever I need tires. They are honest hard workers and they are very fast at completing the work. Thank you Mavis for the good work. It's nice to go somewhere and not get ripped off.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Dec. 24, 2022

    Great service and at a better price. The store was understaffed the day I went but the associate up front was honest and courteous and they still got my service done in a reasonable amount of time. Some of the best auto repair service I’ve had in a while!

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Dec. 24, 2022

    Today was my first time doing business with Mavis Tires, and I was very pleased. Great customer service, no long wait, and really awesome prices. Mavis will definitely be my place for tires from now on. I don't know if they do any other types of service, but if they do, I will definitely go there for any other vehicle service they provide as well. I was really impressed. Nothing negative at all to say.

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    Staff

    Reviewed Dec. 23, 2022

    Every time I go to the Mavis Roosevelt 17 Jacksonville Florida Orange Park such a great experience. Chris manager, Aaron manager, they are awesome. I recommend anybody to him. I even brought my fiance for the first time the other day, took care of us. We was happy. I thank God for them. Y'all need to keep people like them on your team. Thank you

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    PriceStaff

    Reviewed Dec. 23, 2022

    Excellent service. The service person is courteous, explained the service needed, very reasonable cost and completed the service in a timely manner. I will be glad to refer Mavis to my friends for their car repair needs.

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    Sales & MarketingPunctuality & Speed

    Reviewed Dec. 23, 2022

    I had a punctured tire and needed it fixed ASAP. Although they were booked solid, they managed to make the time to get my tire replaced and back on the road quickly. They even managed to give me a discount. Thanks for going above and beyond.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 21, 2022

    Unfortunately I cannot think of the desk person’s name. I know it starts with a D and that he’s an **. I would love to thank him and Dicks thank him in person for his patience, his kindness, his knowledge was outstanding and I appreciate him as you all to appreciate him too. He came from lunch and worked until that store was empty and the phone stopped ringing. He assisted me to a point I actually spent more than I came in there to spend. I needed brake pads. He informed me I need to brake pads but I could wait a few but since he was so kind I couldn’t resist. I bought the brake pads. After he explained I need them soon and would also be needing rotors if they go to a certain point.

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    Punctuality & SpeedStaff

    Reviewed Dec. 20, 2022

    Staff are friendly and are quick to help patch my flats. It's at a great location too, right off the parkway. The team here are knowledgeable about the products and services they offer. If they don't have your tire, they can recommend places where you might be able to get it.

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    Customer ServicePriceRates

    Reviewed Dec. 19, 2022

    I usually don't do reviews.... Senior citizens have high standards on customer service, mechanical work & a fair price. I got it all and will recommend to my friends & family, Thank you - Brian in the office & Teddy the Mechanic.

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 19, 2022

    Their staff is always very courteous, their prices are very reasonable, their facilities are always clean and welcoming. I was able to make appointment and there was no delay when I showed up on time. I will continue to choose this place as I feel they are very responsible and caring.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2022

    Keir was knowledgeable and informative. I had a 8 o’clock appointment and I was out the door at 10 o’clock. I was given advice and options, and what I selected was excellent and I think the car handles better than the original tires..

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    Customer ServiceTechStaff

    Reviewed Dec. 18, 2022

    My husband and I went here today to get my car serviced by the lovely people at Mavis. While we were here there was an extremely irate, rude and disrespectful customer. The customer was loud, threatening and cursing at the employees but the manager Shanuda remained calm and collected. She never came out of character. I was impressed with my service today and will be back for anything I need for my car. Thank you!

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2022

    I had my brakes checked at another location before making an online appointment at the location closer to me. The people that helped me were so friendly and helpful. We brought them all donuts as a thank you. A great experience on a cold morning.

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    Staff

    Reviewed Dec. 17, 2022

    I needed struts for my vehicle. The team literally got me in and out in a few hours with zero issues. I appreciate their professionalism and attention to detail. It was quite the experience and would recommend them to my friends.

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2022

    I was able to get my truck in and out for a four wheel alignment in under 30 minutes. The staff was professional, courteous and very timely. I got there 10 mins before they opened and they went ahead and let me in for my appointment. I Would highly recommend.

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    Customer ServiceCoverageSales & MarketingPriceBillingRates

    Reviewed Dec. 17, 2022

    I took my 2010 Fusion into Mavis Tires and Brakes for a bad Tire Pressure Management (TPM) Valve and brakes. They called and said two TPMs were bad and my front disc pads and rotors needed to be replaced. They also stated that my valve cover gaskets were leaking and that the water pump had a slight seepage of coolant. I considered the valve cover gaskets valid on a 12 year old car even with only 43,00 miles on the odometer. The water pump I said could be replaced "If needed" since it could have just been a gasket, also asked for the old water pump if replaced. The bill comes and they are charging me $267.41 for a car quest T1227 water pump which retail for $104.99. That's a 150% markup! Then I see they charged me $58.44 a gallon for antifreeze and for 3 gallon. Now this means they filled the 10.6 quart coolant system with pure antifreeze which is not normal. It is usually a 50/50 mix in this area.

    Then the price for a valve cover gasket set was $209.48 The most expensive one I could find online retail was under $100. Now I expect to pay a markup on parts when I get the work done by a reputable service center but 150%. No Way! Especially since most automotive service shops receive a discount on parts from 10%-15% which means a normal 15% markup is actually more due to their discount. So my recommendation don't go there!

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Walter, we searched everywhere in our system and couldnt find an invoice for you. We are eager to investigate your experience and confirm pricing at whichever location you visited. When you can, please call us at 914-984-2500 option #2 and reference your ticket #792999 and advise the location you visited so that we may have the Regional Manager look into this for you! Thank you

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Dec. 17, 2022

    They provided fast and friendly customer service. This is my third pleasant visit. The wait time, I was updated on progress and any changes that were needed. There were options presented to me for my repair. Repair was timely and always on point. The waiting area was bright and clean.

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    Reviewed Dec. 16, 2022

    Tom and the guys in New Milford Mavis store are TOP SHELF. I highly recommend!! I am very happy with the service here at Mavis. Within the last six months I’ve got new tires for my trucks and kids' cars.

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    Staff

    Reviewed Dec. 15, 2022

    Service is professional and staff is kind and instructive. I received free tire rotation service and instruction for repaires in next a few months. There is no pressure on request and force. I recommend my friend to visit for service.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Dec. 15, 2022

    Customer service was awesome. Dwayne for fair on pricing and even searched out discounts for me. Am going back in a couple of days for other repairs that they found while servicing my vehicle. The staff was very knowledgeable and they also gave great customer service. They answered any and all questions we had. Happy Customer.

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    Sales & MarketingPriceStaffRates

    Reviewed Dec. 15, 2022

    Matched the price I found on Amazon!! Brought car in and ready when then said. Will no doubt be back for all of my vehicles in the future. Quality work and sales team was very professional from the time I got here till the time I left.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2022

    Great service. My go to shop. Very professional staff providing quality service. Very effective at communication from the initial inquiry through the entire process. I was out of town and my car was serviced efficiently and ready for my return.

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    BillingHonesty & Transparency

    Reviewed Dec. 14, 2022

    I have been taking my car to Mark and Bill at Mavis for a number of years now...I trust them completely to be honest with me and not try to rip me off...They are wonderful and, their mechanic work is top notch.

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    Customer ServicePriceStaff

    Reviewed Dec. 14, 2022

    I would highly recommend this Mavis store. They always provide excellent customer service. They took the time to explain the problem and give us advice on the best, most affordable solution. We always return to this store because of the great staff!

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    Staff

    Reviewed Dec. 13, 2022

    Location, 1971 hill Ave, Montgomery IL,.The best in the business... They did great work on my vehicle. I will be returning. The service is excellent. Wish I would of came here first instead of going to Belle tires.

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2022

    Excellent service. State inspection, oil change handled professionally. Also recently needed a flat tire repaired. Fit me right into the schedule, only needed to wait 30 minutes, and had the vehicle ready to go. It was raining and they actually had my car right at the entrance so I could jump in and be on my way.

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    Staff

    Reviewed Dec. 13, 2022

    The guys in the office was very helpful, The tech that did the work was careful not to scratch anything, I'm very pleased with the service I received and would recommend and return when needed. Thanks for the great experience!!

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    Customer ServicePunctuality & SpeedMaintenanceStaffTransparencyCommunication

    Reviewed Dec. 12, 2022

    Customer service was excellent. David explained the repairs and while I was waiting, he kept me updated and he was very cordial. Although I had not anticipated the amount of needed work, I’m very glad to know that they did a thorough assessment of the vehicle.

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    PriceStaff

    Reviewed Dec. 11, 2022

    Our cashier did a great job explaining what we needed for our tire replacement and why, and was very understanding that not everyone can afford the most expensive options. He was very caring and educational which is much appreciated. Will definitely be going back in the future for additional services.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 11, 2022

    Good job during the replacement of the new Good Year tires for my car Toyota Camry 2018, for which discount and incentive were offered for me. I followed the instructions provided in order to complete it online to receive the mentioned discounts and incentives. My name is Rene ** and this is my cell phone: **. Thanks so much!!

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    Staff

    Reviewed Dec. 10, 2022

    Facility was very clean and the Technicians were very attentive and detailed in explaining the services and options that the Bradley Park store offered. I will be back for future services. The techs also made me feel like more than just one of the customers. They were very inviting and welcoming to their location and right on point with information that they provided.

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    StaffTimeliness

    Reviewed Dec. 9, 2022

    I went in today with my tires making a metal grinding sound. Jonathan took care of me and was very kind. I personally didn't expect to get my car back in the same day but it was finished that evening. The sound is gone and my car brakes so much faster. Super satisfied.

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    Customer ServiceStaff

    Reviewed Dec. 9, 2022

    Thanks to Dionne ** for her excellent customer service and determination to keep me satisfied. She was great and really did a great job with communication and just the overall process. I will be back without question. Thanks a lot!

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    Customer ServiceStaff

    Reviewed Dec. 7, 2022

    From initial call to picking up my vehicle that had service, my expectations were exceeded. Highly recommend this shop. The gentleman that was working in the front explained everything to me in ways I could easily understand which made all the difference.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Dec. 7, 2022

    I had a nail in my tire and needed repair. The staff was polite, professional and got my jeep in fast, repaired it. I was at a different chain car/tire repair store and after waiting 2.5 hours for them to repair it. I was told they had to replace it and all four of my tires needed to be replaced but they didn’t have them in stock. I left and went to Mavis, where I received excellent service from customer service and repaired within a short time. I will going to them with the rest of my vehicles when they need service.

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    Staff

    Reviewed Dec. 7, 2022

    My service was great. The employees were very friendly and courteous. I would recommend them to anyone. They kept me informed on the progress of my car and I really appreciated the information. The gentleman at the front desk was very helpful.

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    Staff

    Reviewed Dec. 6, 2022

    The team was outstanding, very knowledgeable, attentive. Mike was outstanding, kept me informed throughout the process. I will definitely be returning to this facility as my experience outstanding. Mike was pleasant and informing not only me but other customers as well.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2022

    Bought all new tires and they overinflated my tires to 50-55, experienced strong tire vibration on the highway while driving and almost have an accident. Call their corporate office and wasted my time; they just said it's not their fault due to calibration issues. Beware of the Store Branch in Latham as they never calibrate their machine and will overinflate your tires. I am a long-time customer of Mavis and never again. The Regional Manager Jaime is no help at all, keep denying it. Imagine how many customers they put in danger on the road due to their negligence. Do not recommend this store for safety. Go somewhere else for a better service. This one is just after your money and no care for your safety. Take this warning seriously. Bad service!

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Mike, we truly appreciate your feedback as our air machine was off by a few pounds once we investigated the incident. We are so sorry that this resulted in an issue with the tire inflation. The store invited you back so that they could adjust the pressures but they had not heard back from you in regards to when you would like to come in. The store is ready to rectify this for you at your convenience and the Regional Manager used this as a learning opportunity to ensure all air gauges are properly set! It is our sincere hope you will consider us again in the future.

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    Staff

    Reviewed Dec. 6, 2022

    Erica and the service guy (Matt?) were fantastic. So happy you have moved into the old Firestone location and your service was award winning from the start. I will be a local long term customer as I was with Firestone for 18 years. Happy you are there!!!

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    Customer ServicePriceStaffRates

    Reviewed Dec. 5, 2022

    Traveled from Philadelphia to go surf fishing with a friend. Came in with a flat tire and I was in and out in about 35 minutes and back on the beach reeling in big fish. Great customer service, very nice employees and great pricing. Thank you!

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    PriceStaff

    Reviewed Dec. 5, 2022

    Bob & the other folks at Mavis were incredibly helpful. Bob took the time to show me what was wrong with the vehicle, and he worked hard to get me a repair quote right away. He worked with me on the appt setup & really helped from start to finish. I was blown away. Bob's made me a lifetime customer. 5 stars.

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    PriceStaffRates

    Reviewed Dec. 5, 2022

    I came in for what I thought would just be brake pads. Unfortunately, it turned out to be more. But the staff went out of their way to make sure I got the best deal possible. They worked with me on price. They have certainly earned future business from me.

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    CoverageTechMaintenanceStaff

    Reviewed Dec. 4, 2022

    My experience at Mavis and Tires was a blessed one! The employees there are awesome, and truly compassionate when it comes to serving their customers! I am grateful to have chosen this company to fix my car! And Richard was so helpful, considerate, respectful! Great teamwork and great workers!

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    MaintenanceHonesty & Transparency

    Reviewed Dec. 4, 2022

    If you’re in Oviedo stop by and see Damon and Bob, they run a great shop. Honest, trustworthy, and efficient. If you’re in need of a repair facility, for tires or general maintenance I highly recommend Action Gator/Mavis in Oviedo!

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    Punctuality & SpeedStaffRates

    Reviewed Dec. 3, 2022

    The appointment time was honored and my car was taken back as soon as I arrived. Service was completed in a timely manner at a reasonable rate. The staff was friendly and informative about the needs of my vehicle, though not pushy. Waiting area clean an neat. I felt comfortable that I received good service.

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    Sales & MarketingPriceRates

    Reviewed Dec. 2, 2022

    The sales person sold me tires for my wife’s car. When we drove the car home the tires she recommended they were so quiet and smooth we couldn’t believe it. She gave us a great price and great service. My neighbor recommended that I give them a try. He’s so particular with his cars so I gave them a try. I’m so glad I did. Best tire store I’ve used.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2022

    Elizabeth got me in early to get my tires done. Everyone I encountered was very nice and professional. There wasn't any pushy upselling, and told me of potential issues that I could preemptively take care of for my car's health. It was a very pleasant experience, and I will come back to them in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 1, 2022

    Great customer service and clean facility. The oil change was quick and setting up the appointment was easy. The oil change stated on Time as schedule. I did not have to wait long after processing paper work before car was pulled in the bay. I have also purchased tires for same car in the past. Thank you for being in my neighborhood to provide car care service.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Dec. 1, 2022

    This place offers high prices and horrible customer service. I bought an exact tire from them to replace a defective tire that I purchased at another shop. I have bought sets of four tires and other goods and repairs services from this location in the past. The manufacturer of the defective tire told me they would give me a full refund.

    The store manager, Jose, and his manager, Sean **, refused to send the defective tire back to the manufacturer at no cost to Mavis even though they get frequent deliveries from that wholesaler. It took me two weeks to get to even speak to Sean about the issue. When I asked him why he couldn't offer a loyal customer a gesture of goodwill (that cost his company nothing), his reply was, "Past purchases mean nothing for consideration in this case". Even the customer service rep for the tire manufacturer told me Mavis has bad reputation. As for my high prices comment, I also got an estimate for four new tires for another vehicle and it was at least $200 higher than other estimates I received.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear customer, we truly apologize for your experience. Our records show that the Regional Manager, Sean, investigated your concern. Even though the defective tire was not purchased through our company, Sean contacted a representative to try and help you coordinate mailing it back to the manufacturer and assist you in obtaining a shipping label, however, we are not able to absorb the shipping cost as the original sale was not conducted through our company. We truly apologize for any inconvenience this caused and do value your business which is why we were happy to coordinate assisting in getting the bad tire shipped out.

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    Price

    Reviewed Nov. 30, 2022

    When I come in for service they are straightforward about my repairs needed. I have used this repairshop for that the last couple years, never have had a problem and Neely and his team are awesome. Recently started bringing my fleet vehicles as well, even the drive for them to get there is longer, I find it worth the extra bit of time.

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    Staff

    Reviewed Nov. 29, 2022

    Had a great experience as this was my second time at this Mavis. Had a TPM issue and the front desk person was very pleasant and helpful. Problem was cleared up in a reasonable amount of time. Good service. Would recommend.

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    PricePunctuality & SpeedMaintenanceStaffRatesResolution

    Reviewed Nov. 29, 2022

    I had a great experience for my first time going to Mavis Tire for a repair. Staff was super friendly and knowledgeable. Prices are way better than most shops around here. Fixed the issue quickly and properly. Will definitely return.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 28, 2022

    They helped with a flat. They got me in, got to the work that day even though they were understaffed, they were clear with the cost estimate, and they delivered what they said they would later that day. They also explained the nature of the puncture.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 26, 2022

    Service here is fast and super friendly. The knowledgeable staff informed me of a few repairs I'd need to make in the future. Not once did I feel pressured to buy anything and they did my oil change at such a reasonable price!! Won't go anywhere else!!

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    Staff

    Reviewed Nov. 26, 2022

    Good service. Excellent manager. Must remember to use paper floor mats to protect customer’s carpeted floormats. The manager cleaned my carpet and interior that was marked up. I’ll go back there again because of that kind of good management

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    CoverageStaffHonesty & Transparency

    Reviewed Nov. 26, 2022

    We have been bringing our cars here for years and have never been disappointed. Jake and his team are always extremely helpful! We feel like they are always open and honest about what they find and how they can fix it.

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    Staff

    Reviewed Nov. 24, 2022

    We have been going to this location for several years. They always give a fair deal, do excellent work, and are the friendliest team. I couldn't ask for more - except the lobby perhaps - it's a bit dingy and doesn't have enough products displayed.

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    Staff

    Reviewed Nov. 23, 2022

    Im never disappointed whenever I have to go to Cole muffler. And Matt the head mechanic makes sure that I'm always satisfied. There's nothing like excellent service. I'm always happy when I leave there. Also every one I refer is well taken care of. A1 service

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    PriceStaffTransparency

    Reviewed Nov. 23, 2022

    I have always appreciated the way I am cared for at different Mavis locations and this recent experience really tops it off. Associates are always very transparent with descriptions of the needs of the car and accurate with the cost estimates. I had what appeared to be a simple tune-up almost turn into an electrical nightmare. This particular manager went out of his way to stay within my budget and to properly diagnose next steps that made sense. He admitted the job had gone beyond his shop's capability and helped me think through various options. What makes his advice so remarkable is that these options had nothing to do with making his shop money. He spoke to me like a family member!! I hope his shop prospers and that he enjoys his customers! (Apologies for not getting his name) He showed me a lot of compassion and I am grateful!

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    CoverageTechPriceRates

    Reviewed Nov. 22, 2022

    I had an emergency and they fixed my car so I could enjoy my holiday. I planned to go to mountains and my brakes started scrubbing while getting things done. They gave me a time and price and it matched what they told me.

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    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2022

    I went in yesterday to have my tire looked at. I didn’t have an appointment and I had to leave in an hour for my daughter's competition. The mechanics got me in and out in that hour! Thank you so much for your kindness and understanding!

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    PricePunctuality & SpeedRates

    Reviewed Nov. 20, 2022

    I am so very pleased with the work I had done, they were fast and efficient. I was in and out within an hr, I had 4 tires, oil change and an alignment. Price was great as well, I'll be returning for more work to be done on my other vehicles! Thank you, guys!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2022

    Shanaudia assisted me in getting my car fixed. I was in and out. Thanks Mavis. She has great customer service skills and very polite.. This place was fast and I will be back to bring in my other vehicles. Great service managers and staff.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 18, 2022

    Great attitude in all aspects. We’re very positive & polite in helping me & others at shop. I would gladly recommend this shop to all my friends. Prices were ok and very competitive. Clean environment. Looked professional and always had a great personality.

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    Reviewed Nov. 18, 2022

    As I was driving home I felt a pretty bad vibration start on my truck. When I pulled over I noticed that 2 of my lugnuts were missing as were the bolts. Mike and his crew were great in tracking down the part and getting me back on the road in just a few hours.

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    Staff

    Reviewed Nov. 18, 2022

    Exceptional service and friendly staff, excellent service and friendly staff. Very knowledgeable and fun to talk with. Made suggestions on possible future service. Warranty was very good and described fully and understood. Have already made a notation of future services they offer and plan on booking soon.

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    PriceRates

    Reviewed Nov. 17, 2022

    John is the best. He always does great work for a reasonable price and time. I have never questioned John’s judgment. I went to another Mavis location for this tire repair because it was closer. They said it would be a week. I filled the tire and drove to John and he got me right in.

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 16, 2022

    I initially spoke with Will and scheduled the purchase of 4 tires, to be mounted and balanced and an alignment for my sister’s car and then spoke with CJ who handled the actual service and both gentlemen were professional, extremely helpful and made me feel confident that they would take excellent care of my sister. I am in Florida and she is in Georgia and I couldn’t have asked for anything to be better than the way they handled absolutely everything. I so appreciate them both!

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2022

    I was able to get an appointment and Mac made sure my appointment was honored when I arrived. The facility was nice and clean and had a great kids spot for my son to play while we waited. I was really pleased with my experience there. Mac was so friendly and explained everything to me.

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    Staff

    Reviewed Nov. 16, 2022

    If all auto repair/tire shops were operated as Mavis in Rahway, New Jersey does, the industry would have a much better reputation than it has today! EVERYONE from the manager to all his employees, are intelligent, helpful, kind and respectful. I trusted these people with the care of my wife's vehicle several times and I certainly will again. Thank you to EVERYONE at Mavis in Rahway New Jersey.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 14, 2022

    I rolled my flat tire into the sales area and the sales person took a quick look at it and said they would fix it right away. She took the tire and plugged it. I was out in 10 minutes. Fast, friendly, professional service and I was on my way. Can’t beat that!

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 13, 2022

    It was a great experience and the customer service was excellent. Julian and Ashuanie were really attentive and respectful in making sure my oil change was done. I have been a loyal customer since 2017 and have had many different issues with my car that was resolved by the Mavis Discount Tire team members over the years and I would like to say thank you!

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    PriceStaffRates

    Reviewed Nov. 12, 2022

    Great service, The Manager Austin was very friendly and kept me informed of all problems that occurred in them working on my vehicle. Would definitely recommend them to anyone needing work on their vehicles. They have great prices on tires. I have another vehicle that I am going to let them work on.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2022

    Service from the guys here is always fantastic. I've been to a few Mavis locations across NY, but none of them are as professional, insightful, caring, or thoughtful as the guys over at the Mamaroneck location. Can't thank the mechanics there enough, especially Chris and Jose for always providing excellent customer service.

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    Punctuality & Speed

    Reviewed Nov. 11, 2022

    Mavis Tire and Brakes, These people had me in and out very quickly. I was very impressed with the service. I would certainly take my car there again. As a matter of fact, I will be returning to Mavis Tire and Brakes for other things shortly.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2022

    I had the best customer service at Mavis in White plains from the time I called & Anthony picked up until the evening I brought my car in to ALL the staff that was there that evening! I will be bring my car back for services. They explain everything I needed to know and had illustrations to show you. A+ White plains.

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    Customer ServicePriceRates

    Reviewed Nov. 11, 2022

    I have been to this location several times. They are consistently good. Addressing the concern (tire, headlight, oil change, weird noise) and never making me feel “dumb”. The prices are fair and they doing upsell. A hidden gem in service centers.

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    PriceStaffRates

    Reviewed Nov. 10, 2022

    Great service and the pricing was excellent for the service and parts I purchased. I dropped my car off and picked it up on time with no issues at all. I watched the tire technician dismount the old tires and mount the new tires. Also watched him balance the tires and check the tire pressure before putting them on my car then watched him torque the bolts correctly on all 4 wheels.

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    PricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Nov. 10, 2022

    My wife and were treated fairly and honestly in dealing with both the assistant manager and the store manager in purchasing a new set of tires. Great price and quick installation. And a convenient location in Geneva NY. I will recommend this business to my friends to purchase tires.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2022

    Scheduling my appointment was simple, the staff made clear, concise recommendations and was totally professional. I do not plan on going anywhere else in the future for anything tire related. Their customer service is far above the rest. They kept me informed through the whole process.

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    StaffHonesty & Transparency

    Reviewed Nov. 10, 2022

    Laz and his team at Mavis in Matthews NC are fantastic. Sometimes hard to find an honest shop, so glad I found them. I got tires, brakes and new suspension from them and I couldn't be happier. They were very timely, no surprises when I paid, everything was exactly as we discussed. I will absolutely use them from here on out.

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    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 9, 2022

    I stopped in without an appointment for a tire that kept slowly going flat. The front desk staff were knowledgeable and accommodating and took care of my car right away. They repaired the tire within 45 minutes and had me on my way. Great service and price, very kind and trustworthy staff at this location. I highly recommend!

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    PricePunctuality & SpeedRates

    Reviewed Nov. 9, 2022

    I stopped at the Mavis store on Broadway in Saratoga Springs N.Y. I met the store manager Cory and a young lady named Missy; they were 2 of the nicest people I have ever come in contact with when having to purchase a major item. Both Cory and Missy took whatever time was needed to explain all my options and get me the best tires for my vehicle at a price I could afford. When I went to have the tires installed, I had an 8 am appointment and they took my car right in and told me it would be about 2 hours to complete everything that was to be done and they were right on the money. Cory and Missy were awesome, and I am extremely happy with my new tires and would recommend this store to everyone that needs tires.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 8, 2022

    I arrived late in the day for an unscheduled oil change and tire rotation. The service advisor got me in with a happy attitude and the technicians who were available came together to help out and get my truck done quickly. One technician drove my vehicle in while another guided him. Then one set up the lift and the other opened the hood and completed the engine bay inspection. Vehicle went up and one technician drained the oil and inspected the car and the other retrieved the oil and parts and finished the oil change. A quick tag team tire rotation and I was about finished up. They worked well together and I enjoyed my stay. No recommendations today. Thank you guys!!!

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    Staff

    Reviewed Nov. 8, 2022

    The service here was great. I will return and recommend to my friends and family. The service area was clean and very welcoming. I have used this facility for years and have always been treated very professionally and friendly. Like I said I will continue to do business with this store and use their services.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 7, 2022

    I've been a customer for many years. Multiple cars over the years. Mavis Tire (formerly Sun Tire in this area) has always been very thoughtful in their work, take excellent care of the customer, are very fair with their pricing, and have never pushed me to purchase something that I didn't also feel was necessary. Whenever possible, this is the company I like to work with. I will continue to be a loyal customer as long as they continue their excellent commitment to quality, safety, and customer service.

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    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2022

    I made an appointment for wheel alignment and tire rotation, great service and my car problem went away. The whole experience throughout my appointment was great, friendly staff, didn't wait long time, the whole process was completed in less than an hour. would definitely go there again. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2022

    Great place to service your. Staff was awesome. Very friendly. Got me in and out in no time. Made appointment online. Came in. Got me right in with no issues and back out the front door in time to make it home for dinner.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed Nov. 6, 2022

    I Googled places that sold Firestone Tires and found Mavis Discount Tires. Due to a blow out, I needed a new tire immediately and every other place was quoting higher prices and a couple days before I could get that tire. Mavis' price was very competitive, thank God. I imagine I could have sat and waited for the work to be done but I was instructed to drop off my original tire then, when they called me back, my new tire would be ready to mount. That's exactly how that went. I didn't have to wait long when I returned either. I am very pleased with the service I was given. They were a little understaffed but that's to be expected nowadays.

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    Punctuality & SpeedStaff

    Reviewed Nov. 5, 2022

    Justice was extremely helpful, met all my needs and expectations. Service was quick and fast. Thanks a lot. Always trust these guys with all my car needs. Most definitely will be a returning customer

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2022

    I recently had new tires mounted on my car and was in desperate need of a wheel alignment. I required a quick turnaround but professional service. The service rep that answered the phone was extremely friendly, yet professional. He told me that he had availability immediately and I promptly arrived minutes later. The intake process was quick and easy. Long story, short, I was gone within an hour and very satisfied with the feel and performance of my vehicle. Kudos, to your team there! Superior customer service!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2022

    We had an appointment for Saturday on Friday. My job asked me to work overtime on Saturday. I called and asked if we could reschedule. They fit us in 40 minutes before close. Very polite and friendly. Thank you for excellent customer service.

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    Staff

    Reviewed Nov. 4, 2022

    This was my first time at Mavis, I had an inspection, new brakes, and new tires. Joe and Dan were professional, friendly, fair, and accommodating. They did all work in a very timely manner. Thank you! I highly recommend this Mavis location in Greece, NY.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2022

    I went in for an oil change with my two children and my dog. Everyone in the store and in the back shop were very inviting and extremely helpful! I definitely would recommend to a friend or family member for all your car's needs! The kids got to watch TV and even the dog got all the loves while we waited.

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    PriceRates

    Reviewed Nov. 3, 2022

    This is a great place to do business. I have been to this location for two different services. I have been treated very well both times. The pricing has been better than I expected both times. I will be a customer for life.

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    PriceRates

    Reviewed Nov. 2, 2022

    Got 4 brand new tires put on rotated and balanced for half the price the dealership charged me. And those tires had to be replaced 4 times in under $60,00 miles. Great place. I'll be coming back for my truck asap and my oil changes.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2022

    I would highly recommend this company. Roger was very helpful and pleasant. He got me in and out and explained my tire issues and the workers were very fast and efficient as well. I will definitely be a long term member to this company for my vehicle needs. They have amazing deals as well and their customer service is great as well.

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    Reviewed Nov. 2, 2022

    Took my Jeep in for new brakes and the guys were awesome. Communicated and informed me on everything every step of the way. It was my first time having to do any of this on my own and I am so happy they did not try to push more things on me. Thank you!

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    CoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 1, 2022

    I’ve run to Mavis twice this year once to replace a tire and today last minute to replace a battery. Both times I was treated very well. The service was fast and the workers explained what they did and were very helpful. In between I went in for an oil change and they replaced some filters that needed changing for a fraction of what the dealer wanted to change. I won’t hesitate to return.

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    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 1, 2022

    These guys did me right!!! They got me in fast, price was fair, and had my car done by the time I was off of work, great people!! Will definitely recommend to family and friends for any of their car needs. They even provided a curiosity ride back to work so I would not have to have the day off. They helped me out with the price by giving me the best deal. they are very welcoming and made my day with fast service.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 1, 2022

    Called for pricing on oil change, asked when they could do it....he said now....what....unheard of! Jess is super attentive, knowledgeable and friendly, she is an asset to the front desk. Leon also very knowledgeable and friendly. Great all around experience!

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    Staff

    Reviewed Oct. 31, 2022

    October 27 I came in to the Bristol location to get 3 brand new tires as well as a wheel alignment, I noticed a lil shaking on the drive mostly Friday because I had to use the highway to go home, didn’t drive all weekend but TODAY OCTOBER 31ST I WAS ABSOLUTELY TERRIFIED ON 95, when I accelerate past 45 the whole drivers side was shaking, pedal, steering wheel badly!!! Obviously MY WHEELS WERENT BALANCED & I PRAY MY ALIGNMENT WAS DONE CORRECTLY!!! YOU WILL SEE ME TOMORROW NOVEMBER 1st at 8am.

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    Reviewed Oct. 31, 2022

    Quality service for quality parts. Thank you. Compared to competitors, Gator Action tire offered friendlier service that left me with a desire to do more business with them versus their competitors. Gator Gator Gator time, get some action at the Gator!

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    CoveragePunctuality & Speed

    Reviewed Oct. 31, 2022

    Went in for an oil change and didn't have to wait. Took my car in right away and also fixed a leak in my tire and changed my wipers. All of which was done in less than hour and had me back on the road in no time.

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    PriceStaffRatesTransparency

    Reviewed Oct. 30, 2022

    I am very satisfied with the detailed info about my car's problem and care from the associate. He was knowledgeable and up to date with everything in regards to tires and brakes. He took good care of me and serviced my car to my satisfaction, and the prices he gave me were competitive.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Oct. 30, 2022

    Great service grad sales staff the explain so you understand what you need. No pressure just great customer service. I will suggest to friends and family. Great pricing quality products. We are happy to have a Mafia just open where live My style Beach SC.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 29, 2022

    These people could not have been more genuine, helpful and kind. Sean was particularly helpful and was also concerned about the time he was taking to complete our job. I now will always go there for my inspection, oil change and tire rotation. I drive far to go to Mavis Discount Tires in Langhorne because it is worth it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2022

    I had an appointment for an inspection, alignment and to have my tires rotated. Paul was incredibly nice, polite, and informative. Front brakes were recommended but not needed to pass inspection. I decided to have the brakes replaced. I was amazed at how fast my car was ready especially because it looked like a busy day. I called midday, before picking up my car, and asked if they could inspect my husband's truck and they managed to squeeze him in as well. This is the 2nd year I've used Mavis, both times at this location. Mavis is going to be my 'go to' from now on. Everyone is friendly, helpful and I don't feel pressured. Poor Paul seemed to be rushed and multitasking but none of that affected how he treated my husband or me. Kudos to the staff at my Mavis. I've recommended them to coworkers who are equally impressed.

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    Staff

    Reviewed Oct. 29, 2022

    My husband recently got new tires at Mavis Tires in Valdosta Ga. We were so pleased that we both started going there to have our vehicles serviced. Again.. very pleased! Kind, professional, and they sincerely care about doing a great job and pleasing their customers. We will continue to do business with Mavis Tires and recommend to others.

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    Sales & MarketingStaff

    Reviewed Oct. 29, 2022

    I’ve been having my vehicles serviced at this store for the past 16 years. Many of the staff members have been there for many years which says a lot about Gateway Tires, now Mavis Discount Tires. When employees stay with an organization for several years something good is going on. I am always greeted by my name and the service on my vehicles has always been outstanding.

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    Sales & Marketing

    Reviewed Oct. 29, 2022

    I have dropped in twice without an appt for having nails in my tires and I was in and out in there in less than 20-30 minutes with no issues. I would highly recommend to any of my friends or relatives to use Mavis Discount tires this location.

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    Staff

    Reviewed Oct. 28, 2022

    I definitely recommend this location in specific because all the workers were very friendly. The lobby area was comfortable & in very clean. My first time was in August & had a great experience then & if I’m ever in need I will be back for a third.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavistire.com