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Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Visit www.mavis.com
Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    1 featured review
    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 4 Reviews 225 - 375
    Verified purchase
    PriceStaffHonesty & Transparency

    Reviewed Sept. 4, 2025

    Mavis, 865 Balt. St. has accommodated my vehicle needs for over 3 years. Although the staff has changed different times, this Mavis seems to hire a few good people each time. Honest, upfront, care without gouging or hidden motives. In my opinion, This is the cornerstone of success. **, assistant manager is genuine with his efficiency in managing this location. Although no one can please everyone all the time, I think this manager does the best. **, Inspection mechanic, is thorough and writes the order per his high standards of safety of my older model car. It is costly, at times, but a necessity for safe operation. A±++± for these men.
    Best regards,

    Tina L **

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 4, 2025

    Rusty over at NTB on Rt. 256 in Reynoldsburg is always a great help. The staff is always accommodating and knowledgeable. The quality is always top notch and the prices are in line with other shops in the area or better! I would highly recommend this location.

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    Verified purchase
    PricePunctuality & SpeedStaffBilling

    Reviewed Sept. 1, 2025

    Always have a great experience! Jerry and Chris are always such a great help and hilarious entertainment! The inside is a clean environment. Service was quick! I was explained everything on my bill before charged. Team Jerry and Chris did amazing again for me! :)

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    Sales & MarketingStaff

    Reviewed Sept. 1, 2025

    No gimmicks or sales pitches. They showed me exactly what I needed and why. I’m very pleased and impressed with the friendly and professional service. I’ve purchased a new set of tires from this location and returned to get my brakes done as well. I’ve been pleased both times.

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    StaffTransparencyHonesty & Transparency

    Reviewed Aug. 30, 2025

    My service advisor Wayne and the mechanic Dave were absolutely amazing through the entire process of having my vehicle serviced! They educated me on each detail and allowed me the opportunity to make sound decisions! Wayne was honest and transparent…and funny too! He really made a stressful situation palatable and I’m truly grateful!

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    TechHonesty & Transparency

    Reviewed Aug. 29, 2025

    Dustin and Coy were great. They were very honest. I went in expecting the worst due to having sounds that were squeaky when braking but came out having no issues except for the sound being because of some crystallization.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Aug. 28, 2025

    Alabama, Chuck, Phil, Stacey, Umar and the crew do it again! They never disappoint, they are prompt and flawless in their work! They take the time to show you if anything is wrong, like a bubble in your tire for example, and explain how it needs to be fixed. Their attitudes are very jolly, always a pleasure!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2025

    I was having trouble with my truck starting. The battery was tested and it was okay. To find out that I needed a replacement starter when I finally got to Mavis Tires and Brakes, they took care of me within a few hours with a replacement starter that came with a warranty. I give these guys the highest stars possible for customer service.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 27, 2025

    I took my car to Mavis Tire in Douglasville, GA because my steering wheel was veering to the left badly. They called me 3 TIMES and told me my car was ready and each time the steering wheel was still veering hard to the left. They eventually charged me $172 for an alignment that did not fix my car and told me to take my car to the Dealership to have it fixed. Oh and let's not forget the $667 they tried to charge me saying the issue was NOT the alignment, it was a bad gear on the steering column which the Dealership refuted. TERRIBLE, TERRIBLE, TERRIBLE!

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear guest, we are so sorry for this experience and issues with your alignment. We are eager to advise the Regional Manager of your situation. When you can, please call us at 914-984-2500 option #2 so we can have the opportunity to speak with you and improve for you! Thank you so much for sharing your feedback with us.

    PricePunctuality & SpeedBilling

    Reviewed Aug. 26, 2025

    I have been going to several different locations for service at Mavis Tire and have had issues with all locations except the one at 410 Spencerport Road. In 2024 I scheduled an inspection at 795 E. Ridge Road only to get there and be told that the person scheduled to do inspection was not there, also in 2024 I had new tires put on at 1490 E. Ridge Road. They scratched all my wheels. They took pictures. Told me they would notify manager and of course no one ever never contacted me.

    Before the tires I had back brakes replaced in 2024 at same location only to be told in 2025 that the wrong pads were put on my car and I ended up paying over $450.00 to have new back brakes put on my car after only 1 year at the 2310 W Ridge Rd location, this location also recorded my trip miles as mileage and they totaled my bill incorrectly (I think I'm done with Mavis Tire).

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Yvonne, we truly apologize for the previous experiences you have had with our company. We are eager to better understand how the brake pads we installed were deemed to be 'wrong' and how the car drove properly for a year with them on it. We would love the opportunity to connect you with the Regional Manager of the area regarding these experiences as we do not have any current tickets in our system under your name. We have now generated a ticket for you in our system, #1018358. Please call us at 914-984-2500 option #2 so we can get you in contact with the Regional Manager and gain more insight into your experiences!

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparencyCommunicationHonesty & Transparency

    Reviewed Aug. 25, 2025

    Phenomenal service and always honest and professional! Love their hours available 7/days a week. Very clean and prices good. Will refer to family and friends. No complaints great great service. All professional. Kept me updated and service was performed quickly.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I purchased four (4) tires from Mavis Tire of Wilmington on 202 and was never happier as it changed the entire performance of the vehicle!!! I had just driven it over five-hundred miles from South Carolina to Wilmington with 4 of the worst tires I have ever ridden on and within a minute of driving on my new tires from Mavis changed my entire opinion of this vehicle. Not only were the Mavis crew professional and pleasant but they look out for their customers after the sale. I would recommend them to anyone needing tires for their vehicle and just make an appointment and you will be treated like part of their family!!! KUDOS to all of them!!! Thank you

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    PriceStaff

    Reviewed Aug. 23, 2025

    Very polite and courteous receptionist. Very thorough with all the details of my services being performed on my vehicle. Explained my charges and made future recommendation of when I will need to come in for them. Mechanical staff were happy to answer any questions that I had. Completely happy with all services rendered!

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 23, 2025

    Friendly staff and always take care of me when it comes to my car. Always been fair and honest. Never tried to sell me things I haven’t needed. The shop is clean. They have also always worked me in, in a reasonable time or been on time if I had an appointment.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 22, 2025

    I have had great service from the Mavis location in Geneso NY but they currently did not have a licensed NYS inspector so I made a 9:00 am appointment at the Mt. Hope, Rochester NY location for Aug. 22. I am making the 16 mile drive and get a call at 8:30 that they can't get the car in until an unknown time and I will need to leave the car. Plus they had the sr iced requested wrong. I was livid and was told at least he reached out? At 30 minutes before the worthless reservation. Asked him what the definition of a reservation was and he sputtered like the clerk in the Seinfeld episode. What crappy service, it's too bad because the Geneseo group called me the day I made the reservation to explain the inspector situation and I unfortunately switched to Mt. Hope.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Michael, we are very sorry that the location was not able to reach out to you in a timely fashion regarding any delays in your appointment. This is certainly not the design and we agree that this experience is not up to our standard for you. To drive that far to be told to leave the car is unacceptable. When you have a moment we would love the opportunity to speak with you mor eon this issue and see if there is a resolution we can offer! Please call us at 914-984-2500 option #2 so that we can improve for you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2025

    I went in for a oil change and it didn't take long at all, their services are fast and easy. Chris told me I have a oil leak also. Their services are fast and easy and I'll be back. They're very friendly. Their communication is very wonderful also.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 17, 2025

    I needed NC state inspections for my vehicles. The staff at Mavis in Gastonia made the State Inspection process easy and fast. Everyone was friendly, knowledgeable, and helpful. I appreciate the fact the may they are open at convenient times for people who cannot come during regular business hours. This will be my new go-to place for my auto needs.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2025

    I have always gone to NTB for service and now that it's Mavis I find the same excellent service that I have come to expect from the folks there. What a wonderful experience and the folks were very helpful and courteous. Your people who work there should get a large raise of money for a job well done. I would like to add that I understand that Mavis has removed all the drink machines and snack machines along with the coffee machine and that is not right. If I had decided to wait for the service, I would have had nothing to drink or a single cup of coffee. I understand that I could WALK to a store, but you must understand that we live in the South and the Summer and Spring weather are extremely HOT and it is not a walk that you would really want to make so how about bringing back those machines for the comfort of everyone. Again, a tip of the hat to Mavis and your excellent and hardworking people at the shop on Bobby Jones in Augusta Georgia.

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    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 15, 2025

    Staff provided detailed information about the repairs and were very professional and friendly. This was not our first visit for car repairs. We have been a customer for over 20 years and the staff has always been courteous and detailed in answering our questions, taking care of the required repairs. Thank you

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    Customer ServicePriceRatesHonesty & Transparency

    Reviewed Aug. 13, 2025

    Worst company ever. From in store to online customer service! They lie and don't hold true to their word. I absolutely refuse to ever step foot into another of their stores. Don't try to price match because they will come up with every excuse to not let you.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good morning Danielle! Your price match did not qualify based on our stipulations which can be found on our website. Your specific reason for decline was as follows: Sold and shipped by Walmart price $129.99, mavis price $108.74. Also, Walmart is considered a third party seller which we are unable to match against.

    PriceStaffRates

    Reviewed Aug. 11, 2025

    Michael at Mavis in Middletown, PA, did an exceptional job. His great service has made me a repeat customer for any future car issues. Took great care of my vehicle in a timely fashion at a very reasonable price. Would highly recommend to a friend or family member!

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    Verified purchase

    Reviewed Aug. 10, 2025

    I went to Mavis to have my rear tires looked at due to them making a loud noise when driving. After looking at the tires they found that my shocks were actually rusted and car was out of alignment. They ordered the shocks and with in less than 30 mins the shocks showed up and within under 1 hour and 30 mins tires were fixed, car was aligned and new shocks were put on.

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    Reviewed Aug. 9, 2025

    Had a great experience. Danny the manager was very easy to work with and definitely knew his stuff. Would send anyone there and will definitely return. Was not sure what was wrong with my tires or why they kept going flat. Danny looked at them and knew exactly what to do. He saved me a lot of trying to figure it out myself. Will recommend them especially Danny to all my friends as I know many of them have had problems and didn’t know where to go.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 8, 2025

    Took my daughter’s Jeep in for brake service. Front and rear brakes were inspected. Rear brakes looked good! Front brakes had a lot of brake dust on them. The technician cleaned and adjusted the front brakes. Problem solved!!! I from out of state and it was nice to see such great service at NO CHARGE. Thanks to Free & Kenny behind the counter for their service and conversation.

    Randy ** MSgt retired

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 7, 2025

    The staff was friendly, knowledgeable, and respectful. The wait Time was reasonable. No appointment was required. They completed the work on my vehicle in a timely manner. The insides was clean and very comfortable. A plus quality of work was performed and I was treated professionally and respected. I feel the staff especially the young man at the front desk were honest in his assessment of your vehicle's needs. Thank you Mavis in Madison, Mississippi, I will be sending customers your way and I will be returning to you for all my future vehicle needs and repairs.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Aug. 2, 2025

    Very Pleased with my experience with Mavis! They were very helpful and honest. Went in for an oil change and they found something wrong with my transmission and they explained it well enough for to understand and they showed me the issue! They also offered a solution to my problem!

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    Verified purchase
    MaintenanceStaff

    Reviewed July 31, 2025

    TJ solved the puzzle that is my AC in this heatwave. Thank you so much for taking care of it (finding the broken part, locating the replacement part, and recharging it). Rich informed me as progress was made. Thank y'all so much.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBillingRates

    Reviewed July 31, 2025

    I arrived early for my appointment and the staff was not busy and pleasant and took me right away. I had gone for an oil change and tire rotation. The time it took was quick, which was great however, I was in the waiting room answering work emails and was unable to pay too close attention to what was being done on my vehicle.

    The oil was changed however, the tire rotation was not completed. Since I was busy on my phone, I did not notice until I was home as my rear passenger side tire is always one degree less than the rest and has a mark on it. It remains in the same place as when I brought it in. Staff was pleasant, Blake especially, however while I sat in the waiting room, another employee was at the counter discussing NPS scores and customer complaints on speaker with who I assume was his manager. Wasn't very appropriate, especially discussing that he and another person had discussed the complaint, which they thought was insane, as the customer noted she was not happy that she was asked to complete the survey in front of other customers and some items about her race. Being in management these conversations should not be held in company of your customers.

    It presents a poor and wrong impression of your staff and what is thought of your customers. My tire rotation as it was not completed, was discounted from a coupon which is why I did not bother calling back. You get what you pay for. I would suggest that when services are completed that the techs/ front desk review the service with the customer as opposed to only taking payment and requesting we as customers fill out the survey while they process the payment. It would go a long way, and items may not be missed. I hate to have to give such a poor rating, although I cannot in good mind disregard my experience.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Robert, we are so sorry that you had to endure listening to that. You are 100% correct in that all internal conversations should be held outside of the guest view. It is not acceptable that your rotation was forgotten and we are eager to make this right. We have created a ticket in our system for you #1006572. The operations leader will be reaching out to you immediately. We truly appreciate you taking the time to provide us this feedback as it allows us to improve for you and learn how to be better!

    Verified purchase
    Staff

    Reviewed July 29, 2025

    The service I received was great and beyond expectation. They went above and out of their way to help me. Great service. I greatly appreciate the work they did on my car. I ran over something on the highway and they got me back on my way home to Charlotte.

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    Sales & MarketingPunctuality & Speed

    Reviewed July 27, 2025

    Set up and appointment online for brake and tire service. Smooth and easy process. Had the front brakes serviced and new tires for my QX60. Easy and quick process. No pressure to up sale me on services. Everything was communicated easily to me and to the other customers there as well. The whole thing took less than 3 hours. Well done.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 25, 2025

    Professional, courteous and prompt service! Repairs completed on time and called ahead as to what was needed. Have been a customer of this facility for years and recommend them to peers. The staff at the facility are courteous and helpful. Clean facility and conveniently located. Have had a # of cars repaired over the years at this repair facility.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 25, 2025

    Excellent customer service and accurate details of what needed to be done at the New Smyrna Beach store. Very fast turn around, also bought second vehicle in and very happy with that too. Good prices that compare very favorably with other stores. Connor was very helpful and informative and so easy to deal with, explained everything that was being done.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed July 24, 2025

    I called them last minute when my oil was way low. They took me in right away. And I may say, they did a great job with reasonable prices. Staff is very nice and professional. I am very happy with the work and last time I changed my tires, they gave me discount too. Great company in Orange Park.

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    CoveragePunctuality & SpeedStaff

    Reviewed July 20, 2025

    They helped repair my wife’s flat tire 15 minutes after closing and were very kind and professional. It was very appreciated that they stayed late and they helped us after closing. They truly went above and beyond to help a total stranger and now are new customers. We are happy to recommend them to our friends in the area.

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    Transparency

    Reviewed July 18, 2025

    Thanks so much for the explanation of benefits with each type of tire purchase. I was able to make a sound decision because of the information I was given. I was treated well and not hassled to buy unnecessary items. Thanks for being a stand up business. I will be a repeat customer when the need arises.

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed July 16, 2025

    Thanks for the great service!!! As a female, we are sometimes conned into unnecessary purchases, but not here! They quickly got me in, and fixed my flat tire. I was not asked to purchase any extra tires or services. They gave extra info to me when I asked about my “donut” spare tire. Excellent service.

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    PriceStaffRatesTransparency

    Reviewed July 14, 2025

    I came in for an oil change and replacement of fluids - I am always met w a friendly and courteous reception- The staff is thorough & offers in depth explanations of every process. They also offer recommendations and insight into ongoing care for my cars. They offer best pricing for products and services! Great people! I will always return. Thank you!!!

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    Verified purchase
    PriceBilling

    Reviewed July 14, 2025

    I ordered General Altimax RT45 tires from your website at $153.99 ea. After looking at my bill, I saw I was charged $168.99. I was told that my battery needed replacement. When I looked at my bill that night I saw that an AGM battery was installed at $320!! No one said anything about putting in an AGM battery. If someone told me that a battery would cost 320, I never would have installed it.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    We sincerely apologize for the inconvenience you experienced regarding the communication for your services and bill. Please contact us to obtain further details of your visit at 914-984-2500 opt #2. We will investigate this issue further to provide clarity. Please reach out directly so we can resolve the matter swiftly. Thank you for bringing this to our attention.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 13, 2025

    I ordered tires for my vehicle. Upon arrival I wanted to make sure everything was correct. The manager on duty was rude and unprofessional. He actually lied when and I asked if everything in the computer was correct per our tire order. His response was “I’m not in the computer and can’t tell.” That wasn’t true. The company doesn’t have any local data, everything comes from a corporate office somewhere in ‘na-na land.’ This is the 1st indication there’s a problem with communication between store and customer. When I arrived to pick up my vehicle, 3 hours later, the wrong tires were installed, exactly what I tried to avoid.

    The manager again was rude, blaming me for misunderstanding. Absurd!!! The only one who was helpful was the actual technician guy working on the vehicle. He said he knew there was problem, but no one phoned us to right the wrong or for clarification. He was kind and understanding. He’s the only one with managerial skills and integrity. We had to wait another hour so our old tires could be put back on car. Now, we have no new tires and the entire day was wasted. Total incompetence and lack of professionalism on full display. I will never do business with your company again.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Thank you for sharing your feedback and bringing this situation to our attention. We sincerely apologize for the poor experience you had during your visit. It is unacceptable for our team to provide anything less than courteous & professional service. Your feedback is important to us & we would appreciate the opportunity to rectify this experience and regain your trust. You can contact us at 914-984-2500 opt #2 Thank you.

    Verified purchase
    Customer Service

    Reviewed July 11, 2025

    Always feel welcome at Mavis in Rhinebeck. Workers and managers are very polite. Job done readily without problems. I have 3 cars and this is where I go. I have confidence they'll do the job right. Have many other choices here in Rhinebeck to bring my cars but stay with Mavis. I know from experience it's hard to hire good people with consistently good attitudes.

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    Customer ServiceStaff

    Reviewed July 11, 2025

    My experience at Mavis today was Amazing! Customer service was excellent. Antoine ** - Assist. Manager explained my service and what I needed. He was attentive and assured me that my service would be done in a timely manner. I have been a customer with Mavis for years and I am always pleased with their service.

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    Customer ServiceMaintenanceBilling

    Reviewed July 10, 2025

    Went in for single tire replacement. Tech put 2 tires on and tripled my bill after clear communication with him. After discussing with management it was resolved. I fear this tech is getting commission off tires and trying to fill his pockets. Pay attention and be wary of this Sayre pa store. Who knows how many other people this has happened to. Overheard the tech tell management I had asked for the 2 tires which is false. If they were to pull the security footage they’d clearly hear otherwise. After he was told to fix the problem he created he was rough on my car and even scratched up my rims. Will never visit another Mavis store again.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    We appreciate your feedback and sincerely apologize for the unacceptable experience you encountered during your visit. It's disappointing to hear about the miscommunication and the technician’s interaction, which clearly is not in line with our standards. The safety and fair treatment of our customers are priorities. We invite you to contact our consumer solutions team to provide further details of your experience, you can contact us at 914-984-2500 opt #2 Thank you.

    Customer ServicePriceRefunds & PayoutsStaffBillingRates

    Reviewed July 10, 2025

    I went to Mavis Tire in Barnegat NJ for oil change. I was told the oil change will be $37.00. I asked why, because less than 3weeks ago I paid $17.00. The service representative said because prices went up. Because of the situation in the world, I understand prices will increase and having no patience to argue, I am 73 years. I agreed to the oil change.

    While changing the oil, one of the staff, called me to show me that I need two new tires in the front, two rear wheel sensors and a wheel alignment. I told the staff member that I bought the four tires and aiigned the car here about two years ago and I don’t drive the car a lot. It is a 2011 Toyota Sienna, with more than 350000 miles. I told him I am not going to buy new tires, I don’t need sensors and I don’t need alignment. I asked him if he will rotate the tires, he said yes, because I had bought the tires there and this was one the service they provide free for buying the tires. When I bought the tires I was told that they Mavis 55000 miles tires. According to documentation the tires at present has less than 40000 miles.

    I went to pay the bill $37.00, I asked the cashier if the tires were rotated, he said, No. I asked the manager why he said he cannot rotate the tires without the alignment. I said I don’t need an alignment and I paid for free rotation when I bought the tires. The manager went on to give me a lecture about why I needed and alignment and had to pay for it, $99. I told him all I need what was due to me a free rotation. I also told him I taught Physics all my life, and have a very good understanding of mechanics and safety. This is another example of dishonesty, a rip off and taking advantage of customers. Before anyone buy get recommendations and do research.

    Anthony **

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Anthony, we truly apologize that the store did not clarify what was possible from the beginning of your visit. It is never our intention to waste your time and we are so sorry this occurred. We are hopeful that our history of providing you great service will encourage you to give us another opportunity to better serve you. Thank you again for sharing your feedback with us as we will absolutely be using it as a training tool to improve communication!

    Sales & MarketingPriceStaffRates

    Reviewed July 10, 2025

    This review is for the Mavis Discount Tires Matthews (Austin Village) NC. Nothing but Professionalism. They took really good care of my C8 Corvette. Highly recommend this place, they also honored the Military Discount. Great price on tires and would definitely go back and recommend you give them a shot and getting your tires done on your vehicle.

    Team **

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    Verified purchase
    Refunds & PayoutsTransparency

    Reviewed July 9, 2025

    7/8/25 Purchased two front tires for my son’s car. When he returned home my son pointed out that there were two different tires on the front and a different tire on the back. My son’s car had four of the same tires on his car. Now there three different tire brands on his car. I received one of the front tires that I purchased and other one is an original tire, one of the tires in the back is original, but the other back tire is different. I don’t know what happened but I’m going back up there on 7/9/25 to get an explanation. Mavis Tire on Hwy Ga-85 in Riverdale Ga. I paid for two Mastercraft tires and received only one and have a totally different used tire on the back.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Thank you for bringing your concern to our attention. We're sorry about the confusion concerning the tires received on your son's car after purchasing them from our Riverdale, GA location. We take this issue seriously and sincerely apologize for any inconvenience caused. When you return to the shop, please discuss with our service manager how we can make this right. Your satisfaction is important to us, and we appreciate the opportunity to serve you better. If you can provide further details of the visit, we would be happy to look into this for you and your son. We can be contacted at 914-984-2500 opt #2. Thank you!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 7, 2025

    I am so proud to be an customer of Mavis tires and brakes. This is the only place I purchase my tires. The customer service here in Charlotte, NC on Independence Blvd. is excellent, they are kind, professional and they offer discounts and deals. Come check them out. I promise you will not be disappointed.

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    Punctuality & Speed

    Reviewed July 7, 2025

    Bought tires at Mavis, 5000 miles later brought my car back for free tire rotation. Informed my front rotors were warped and need new pads and discs. Paid $ 791 full-service brakes that I probably did not need. Buyer Beware.

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    Response from Mavis Discount Tire

    Dear Steve, we only ever suggest work that we determine is necessary based off measurements taken and current conditions of the vehicle. While we make suggestions, we will never do repairs without your authorization. If the store did not obtain your authorization prior to making these repairs we would e happy to investigate that for you! Please call us at 914-984-2500 option #2 and we would be happy to gather more details as to what transpired!

    Customer Service

    Reviewed July 2, 2025

    Bought 4 tires from Sun Tire which now is Mavis 9 years ago. My tires are now halfway to it's life as I don't drive much. I have gone there after the Sun Tires changed to Mavis for tire rotation and tire leak. They honored the free lifetime rotation and balance because I bought tires from Sun Tire, same location. Now I would like rotation/balance, called to confirm, was told no. That it was "9 years ago and we cannot find your phone number in the system". Yes I'm still using the same tires I bought 9 years ago as I don't drive much. I still have the receipt I got from Sun Tire showing I bought 4 tires from this same location. Told me to pay $24 for one. Disappointed in having to pay $24 for my free lifetime rotation and balance. Going elsewhere for new tires when the time comes.

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    Response from Mavis Discount Tire

    Dear guest, we do apologize for your experience. While we can absolutely rotate your tires free of charge, balancing does require a charge.

    Reviewed June 26, 2025

    Bought tires April of 2024. Got 14,000 miles out then went back and the store said I should get back 400 to 500 dollars. The tire came to a 1000 dollars and corporate said alignment and install of 219 was all I was going to get after spending 2000 dollars in 14 months, but they’ll pocket the reimbursement from the manufacturer for my old tires. Just proves they will stick it to everyone.

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    Response from Mavis Discount Tire

    Good afternoon Jim, we found your ticket in our system regarding your warranty request. The Regional manager, Kurtis, investigated your case. You had informed the store you did not want to go through the normal warranty process as you needed the tires immediately. Therefore the only offer the store could make you was to provide you the upgraded tires you wanted at cost and waive the tpms, balancing and alignment charges. It is very possible we would've been able to offer you more had you been able to go through the normal warranty process. We apologize that you were in a time crunch but we are happy we were able to still offer you discounts regardless! To be clear, Mavis did not get any credit back from the manufacturer since we didn't execute the warranty according to their process.. so all discounts given to you were out of our pocket and as a courtesy.

    Punctuality & SpeedStaff

    Reviewed June 19, 2025

    Mavis used to be my go-to store. I just scheduled a new set of tires for my 12 ft trailer. Told the clerk that I was bringing it in to have them replaced. When I got there, the technician threw a fit and refused to do the work. I left in disgust. They had no problem wasting my time. "Out of the pool people!"

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    Response from Mavis Discount Tire

    Dear Terry, we truly apologize that the store did not clarify if they were able to execute these repairs prior to your arrival. To waste your time is never our intention and we are so sorry this occurred. We are hopeful that our history of providing you great service will encourage you to give us another opportunity to better serve you. Thank you again for sharing your feedback with us as we will absolutely be using it as a training tool to improve communication!

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    Punctuality & SpeedMaintenanceStaffTimeliness

    Reviewed June 18, 2025

    The manager Orsen was very courteous and good team leader. Afterwards, I had a problem with my valve stems and Orsen helped me out with very prompt next day return service. It turned out to be a good experience. Anytime you have to regular maintenance it's always good to meet a friend along the way!

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    Sales & MarketingStaff

    Reviewed June 18, 2025

    Sales person was patient and helpful in assisting me selecting appropriate tires for my car. He went over all my options and left the choice to me. Wasn't trying to persuade me in buying one type of tire over another. I didn't have an appt. But to my pleasant surprise, my car was completed in a very timely fashion. Wouldn't hesitate to recommend Mavis Tire.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed June 17, 2025

    I took my vehicle to Mavis in the early afternoon and the representative I spoke to reviewed our options and then gave us a time frame for when my car would be ready and it was ready as promised, the representative was patient and helpful. He went over pros and cons of all available tires, he also made us aware that tire rotations were free, and to return to check the torque on the new tires.

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    Punctuality & SpeedStaff

    Reviewed June 12, 2025

    We went there for an oil change and what is really nice is they are open on Sundays. The staff is all very pleasant and helpful. The wait was short and Vinny who did the oil change was pleasant and came and told me that he did not have the oil I asked for and explained what he was going to do and wanted to make sure that it was alright.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 12, 2025

    We came in with a damaged tire. We had no appointment but were taken care of quickly and competently. Their attitude was great. We had our grandchild with us and they were very tolerant of him. We greatly appreciated them. They could fix it and it did not need to be replaced

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    Rates

    Reviewed June 12, 2025

    The reason I gave her two is because if I’m going to be asked to take a survey, it shouldn’t be provided to me two weeks after the date in which I came in to have my car serviced. That’s the reason I’m giving this rating. Try to do better next time. Also, the experience was average at best, based on my memory from two weeks ago.

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    StaffHonesty & Transparency

    Reviewed June 11, 2025

    The staff at Tire Kingdom in Fort Myers, FL always go above and beyond. They’ve not only helped me with my car but most of my family as well. We’ve been coming for years and recommend anyone to go to this establishment. They are honest, down to earth, and only want you to be safe and confident in their work and your vehicle. We will continue to come here!

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    PriceRatesHonesty & Transparency

    Reviewed June 10, 2025

    My recent car service went well. The most honest assessment of my problem and timely repair. Quite trustworthy. Work completed, NO issues. Prices were fair as well. *Overall, very satisfied. Nothing but positive words to say about the whole thing. Will definitely go back for future repairs in the future.

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    PricePunctuality & Speed

    Reviewed June 9, 2025

    The folks were nice. Quick. But since leaving and driving my truck, the "free" tire rotation came with a cost. A loud ticking noise coming from one of the tires. I took it immediately back this morning and going on 2 hours, they haven't looked at it. I purposely took it in on a Sunday because I had plans Monday. Now I had to cancel my plans.

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    Response from Mavis Discount Tire

    Dear Jeff, we are sorry if there was a delay in your service. We always do our best to prioritize walk ins and anyone who was previously serviced and the store shouldve advised you of a proper and accurate wait time! Please call us at 914-984-2500 option #2 as we are eager to understand how the remainder of the visit went and if the store was able to source the noise for you!

    PricePunctuality & SpeedRefunds & Payouts

    Reviewed June 8, 2025

    So I needed four new tires so I went to Mavis because of the good reviews. This was on Thursday. I woke up today being Sunday to go to work and I had two flat tires. So I had to get it towed back to me. This they told me my one tire had a slow leak and the other tire had a puncture room and I'm responsible to pay for that tire. They charged me $900 on Thursday and now I have to buy another tire. Will not be going there anymore!!

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    Response from Mavis Discount Tire

    Dear Plm, we apologize that you suffered a puncture in one of your new tires. We are eager to review your invoice to see if you purchased our road hazard protection. Please call us at 914-984-2500 option #2 so that we can review your work history and see if there is anything we can do to assist!

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    Punctuality & SpeedStaff

    Reviewed June 5, 2025

    Work was done well and quickly. Staff was very helpful and friendly. Establishment was very clean. I made an appointment, arrived very early and they took me in without issue. Work was done within 2 hours (way faster than I expected). Overall a great experience. This is the o my place I will take my truck to have anything done.

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    PricePunctuality & SpeedStaffBillingRates

    Reviewed June 3, 2025

    Timely, thorough and professional. Good work and a fair price. Received my car at the appointed time, kept me apprised of the work required. Full expansion of the final bill before leaving the shop. Facility was clean and spacious with ample comfortable area to wait for the work to be completed. TV and coffee were available as well. Local and reliable.

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    Customer ServicePriceStaff

    Reviewed June 2, 2025

    I needed to get my 2016 Town and Country inspected but my check engine light came on. They took it back right away to test it, turned out it was only the gas cap. Did the state inspection and it passed. Was treated so well and they didn't charge for the diagnostic test! We will definitely be going back.... Staff is wonderful!! Best customer service!! Thanks so much!!!

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    Staff

    Reviewed May 30, 2025

    The staff at the tire Kingdom in Jacksonville on Normandy Boulevard, went out of their way to acquire a tire that you do not stock to get me out of town on time. They were professional, kept me informed and got the work done within the promised time Special mention to Grant, but all were more than helpful.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 26, 2025

    I’ve come to this location a couple times and they have never disappointed me. Great service, friendly staff and speedy service. Before I always dreaded getting my car serviced but when I come to this location I know I’m in good hands. Prices are great compared to the local dealerships. I live about 20 mins from this location and pass many other car shops but I would rather drive to this location than anything closer to home.

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed May 21, 2025

    I called and I asked for a price and they were very accommodating and called me back with a very reasonable rate. Unlike Meineke, which was 1000 more. They were very nice and got my car done on time if not early. Perry was very nice patient and accommodating. I was not expecting them to take my car the same day but they did.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 20, 2025

    I had a serious problem that Mavis Discount Tire in Kingston, PA.. Is one of the worse place to take your car. Why? Because all They want is to put things on you so you can spend money. They got upset just because I told them the truth that I was calling CORPS on them. You have five employees doing a big NOTHING. I just went there for Inspection and telling you my car has nothing wrong and quickly the girl in the front getting upset, just because I didn't want to buy their tires. Corps needs to let some of your worker that are getting paid for doing absolutely nothing.. Ashame on the four guys and a female working.. Also they had no customers there, so, off course they need some money.. Y'all need to get up on that.. I also have videos on exactly what they were doing... Nothing!!!

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    Response from Mavis Discount Tire

    Dear Rosalina, we are very sorry for your experience at our location. We are eager to better understand what the tread readings were on your tires and why the store suggested they be changed. The only invoice we were able to find under your number indicates you visited our Swoyersville location and an inspection sticker was provided. It appears you only paid for the inspection and not tires. We will always suggest to our guests work that we determine is necessary to ensure your safety. We have created a ticket in our system for you to the Regional manager, William, #985549. He will be calling you asap to discuss your visit! We appreciate you allowing us the opportunity to better understand what transpired and improve!

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    Customer ServiceStaffTimeliness

    Reviewed May 18, 2025

    I had a tire emergency and stopped by shortly before closing and Leon was gracious enough to help me. A tire needed to be ordered and he called me the next day when it arrived. Once again, I arrived after 5:30 and Leon assisted me. All the mechanics in the shop remained working on cars past closing. It was nice to see dedicated workers rather than clock watchers. Everyone was professional and respectful and I highly recommend the Mavis on Dolson Ave.

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    Punctuality & SpeedStaff

    Reviewed May 17, 2025

    I've used Mavis Tires & Brakes several times. I came by today to get a tire patched. They were very busy but was able to work me in. Management is willing to work along with the staff to get everyone out quickly as possible. I will continue to use them in the future. Thanks Mavis Tires & Brakes!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 15, 2025

    On May 4th, 2025, I scheduled through the Mavis Website for a 9am appointment at the Naples, FL store at 7445 Vanderbilt Beach Rd. When I arrived at the appointment, 5 others in-line and attended to at 9:30am. I explained to the Customer Service Representative I had a 9am appointment but more importantly a 2pm flight. He said he would call me in 1.5hrs to get me in the bay. At noon, I decided to go to the store as I did not hear from the Rep. I noticed that several customers were taken care that arrived after my 9:30am check-in. He told me that he would get me in ASAP. At 1:30pm still no action thus I had to leave. Thus, my vehicle is still in need of repair which is a follow-up to their previous work that costs $2500+.

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 12, 2025

    Zaid At Mavis Tire in Embassy Drive Lancaster Very nice person, made my appt to get wheel alignment for a 2013 Toyota Venza, a couple of days before my appt. I replace the suspension and lowered with coil overs and the steering wheel got a lil of center, when it was time to get service done it was done on time and quick. The technician did a really good job. I am very pleased with it. Definitely recommend to anyone. They do really good job!!

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    Customer ServiceCoverageTechStaff

    Reviewed May 12, 2025

    Great customer service. Shawn was very informative and very pleasant. Staff was very courteous and they fixed my tire in a timely manner. I will give my business to Mavis and recommended them all off my friend’s and family!! Yeah for Mavis they get 5 ⭐️.

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    Price

    Reviewed May 10, 2025

    The assistant manager (**) was great. He removed a nail from a front tire and put the tire in my trunk on for me without any charge! My gratitude to know people that has great heart for things like that. I've done business here for 6 years and recommend them to anyone. -**- *3877 Centerville Rosebud Rd., Snellville (Centerville), GA 30039

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    Staff

    Reviewed May 10, 2025

    Mavis staff performed the service that I needed, were very courteous. I have come here for service MANY times, and have always been treated like family. I will continue to come here for my service, as much of the work performed on my car have warranties. Thank you Carter, Durrell and Harold, for always taking care of me.

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    Reviewed May 8, 2025

    I have tried to give Mavis the benefit of the doubt the first two times they messed up our work van. Once it darn near killed my hubby. If you want tires that last 2 years, go for it. If you want tires with a company that honors their warranty, go anywhere BUT Mavis.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good afternoon Dianne, we apologize if you or your husband had any issues at our location. We are eager to assist you in your current warranty hardship but we are unable to find any invoices with your name. May you please call us at 914-984-2500 option #2 so that we can investigate the situation and advise asap! We thank you for the opportunity.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 7, 2025

    Great prices, knowledge staff. Quick service! Very pleased with my experience. I don’t know much about tires and didn’t know that the reason I originally got a flat was because my tire was from 2018! The staff showed me the cracking on the side wall of my current tires. Replaced all 4 on my Nissan Kicks 2019 for less than $700 (including fees and installation)! Price was less than my estimate.

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    PriceRatesTimeliness

    Reviewed May 7, 2025

    Bought 4 Michelin tires maybe 6 weeks ago. Got a blowout on I-95 on way to Newark. Went back to Mavis same day, Had tire replaced under warranty. Still cost $141 to replace 1 tire. Seems excessive price for new tire. Additional charges $35, new warranty $25, balance $ $81 tire pro rate. (So by this math? 6 weeks with minimum mileage, a tire loses 30% of its value. Ridiculous.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear David, we are eager to review the warranty calculations for you to ensure they are correct. Please call us at 914-984-2500 option #2 so we can look into this for you!

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    PriceStaffHonesty & Transparency

    Reviewed May 6, 2025

    Love these guys and lady!! I have been a customer for almost 3 years. Always efficient and affordable. Never get pressured for additional services. They can do most any fix and will notify you if a problem is seen. Honest staff. I won't go anywhere else! Keep up the amazing work!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed May 6, 2025

    After being lied to and disrespected at Goodyear Auto on Sheridan Dr, I took my vehicle to Mavis to have a slow leak looked at. The techs found a metal piece penetration. They ordered me a new tire and it arrived as stated and I had it installed and was out the door in less than an hour. I highly recommend Mavis on Sheridan & Parker. Friendly, polite and professional service.

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    Contract & TermsPrice

    Reviewed May 5, 2025

    Buyers beware this is not an honorable company. Tried to charge me for work not performed and valves not installed. Manager was clueless to what mechanic installed. Tried to charge me for rubber valves not realizing I had metal valves with sensors. They Recommended new brakes which were not even close to being needed yet.

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    Response from Mavis Discount Tire

    Dear Robby, we truly apologize for this experience. Our locations are charged with the responsibility of advising whenever brakes are in yellow or entering red zone on our markers to ensure you are informed. We are eager to understand what occurred during your visit and see an open ticket to the Regional Manager, Sean, #981797. He will be calling you immediately! We appreciate the opportunity to improve for you!

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    PriceStaffRatesTransparency

    Reviewed May 2, 2025

    From the moment I arrived until the completion of the service, the staff maintained a high level of professionalism and friendliness. They communicated clearly and treated me with respect throughout the entire process. The work was completed exactly as promised—on time and at the quoted price. I truly appreciated the transparency and reliability, which made the experience stress-free. Based on the excellent service I received, I would absolutely return to this location in the future and recommend it to others without hesitation.

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    Punctuality & SpeedStaffResolutionHonesty & Transparency

    Reviewed April 26, 2025

    The team did a great job handling my tire leak. They Identified the cause, shared their findings with me and addressed the issue promptly. No unnecessary pushing products. They work together to provide solutions. I also observed several customer interactions in which the team provided clear and straightforward estimates without unnecessary add-ons. Again, honest business practices.

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    Reviewed April 25, 2025

    Ordered oversized tires for my truck on Wednesday afternoon. Tires arrived at the store at 10:30 Thursday morning. My truck was in the bay by 10:45 and the tires were mounted and finished by 1:15. Tires look great. I was advised about front brakes needing to be replaced. I will be returning to have this done

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    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed April 25, 2025

    Used the show and tell approach so that I can see what was important and what could wait without pressuring me, also explain how the systems worked and offered financing to pay for anything. I might want to have done. I think the prices were fair or better than most of the other people around. I definitely will be back.

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed April 24, 2025

    Fast, friendly, knowledgeable and above all a great group of employees that kept me updated and asked for any questions. I drove in greeted immediately and treated with respect. I can’t say enough about the staff and the facility. I will highly recommend to everyone that asks. Great job, keep up the good work.

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    Customer Service

    Reviewed April 22, 2025

    The crew was great. Great communication and seems to be driving fine. George was great to deal with, kept me informed all along and great customer service. The time I was sceduled was honored and I was told an hour to an hour and a half and it took 1 hour and 20 minutes. I am happy with the service I received.

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    CoveragePriceRatesHonesty & Transparency

    Reviewed April 21, 2025

    Love dealing with these men because they know what they are doing and treat me with respect. I will always be back to these men. If you are in Sanford, don’t go anywhere else! Prices are great and the service is better! I had them check up my truck and fix a few different items. I’m always glad when they look at it and are honest about what they find.

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    Customer ServicePricePunctuality & SpeedBillingCommunicationTimeliness

    Reviewed April 21, 2025

    Terrible customer service at the Chalfont, PA location. This was my second bad experience with Shea. This time Shea left me stranded without a car to get to work. I dropped off my car Friday evening for a Saturday appointment (for an annual state inspection). I had not heard anything by 2:00pm (Saturday), so I called to get a status. Shea told me that my car only needed wiper blades, which I agreed to.

    I waited again for Shea to call and let me know when my car would be ready (which she didn’t). I called Shae again at 4:15pm to get a status. Shea told me my car was ready, but they closed at 5:00pm. She then told me they were also closed the next day (Sunday) for Easter. They are normally open Sundays. I told her I could not get a ride within the next 45 minutes. I asked to pay over the phone. She said Mavis would not accept payment over the phone, even though her lack of communication all day caused the problem. I needed more than 45 minutes notice. I live 6.5 miles away and would have walked if need be so I had a car for work on Monday. I work in NJ and need to leave for work on Monday at 6am. I could not wait until Mavis opened at 8am. I spent all day Easter trying to find a ride work on Monday.

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    Response from Mavis Discount Tire

    Good afternoon Sean, we are truly disappointed to hear of the lack of communication you experienced regarding your visit and that this was not the first discouraging appointment. We have escalated this to the Regional Manager, Hugh, as a high priority ticket to call you asap! Your ticket number is 979869 and Hugh will be calling you immediately!! We truly appreciate you allowing us the opportunity to improve and make this right!

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    PriceStaffRates

    Reviewed April 18, 2025

    Staff at the Kirkwood Highway (Wilmington, DE) location is outstanding. I have confidence in them and will return for other repairs as needed. They clearly explained what I needed and gave options. They quoted an accurate price. Chad and Axel are kind and helpful. The location of the store is also convenient though at a very busy intersection.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2025

    Excellent customer service. Staff was knowledgeable, efficient, & and respectful. Prior to purchasing a new full set of tires I had several questions regarding my specific tire needs. All my concerns and questions were patiently answered. Manager and staff were knowledgeable. While waiting for my tires to be installed, I also noticed how other customers were treated. Overall, great customer service and happy with my purchase.

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    Punctuality & SpeedStaff

    Reviewed April 16, 2025

    Making an appointment was easy and oil change was performed even a little earlier than the appointment time. The employees are friendly and professional and the oil change was done quickly and efficiently. They check the engine fluids, brakes and tires as part of the service. I have been a customer of Tire Kingdom for many years and I trust them.

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    CoveragePriceMaintenance

    Reviewed April 10, 2025

    I have dealt with four different Mavis Tire locations in Rockland County and they are consistently bad. They give you a difficult time with any problems that occur (bought 4 tires plus an alignment and upon pick up they advised me that no alignment was done and I needed to return the car in 3 days for the alignment another location replaced my battery and ignored that my NYS inspection sticker was expiring and therefore I was required to drive over 300 miles before the inspection system would function and my tires that were warrantied for 65,000 miles had tread of 4/32 after about 20,000 miles needed replacing which they charged me a premium for installation, alignment and balancing and after an oil change I needed to return because they did not completely replace my oil) and after 1 week with new tires on my car, I got a flat and Mavis advised me I needed a new tire at about $ 200 and I brought the tire to an honorable dealer and was advised for $ 30 they plugged the tire. I strongly advise not using them.

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    Response from Mavis Discount Tire

    Good afternoon Leonard! We truly apologize for any difficult past experiences you had with us. The only recent ticket we were able to find in our system for you was from 3/18/2025 in which you advised us another store told you that you needed tires. We checked the tires at our Nanuet location and informed you they were at 4/32 and didn't need to be changed until they reached 2/32. You left satisfied and confirmed all was well. If there is another situation you are describing, we are eager to understand what happened and get you in contact with our warranty team asap! Please call us at 914-984-2500 option #2 and you can reference your existing ticket #972654.

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    Customer ServicePriceStaffRates

    Reviewed April 10, 2025

    John and John are excellent managers at this location, always friendly and caring and providing excellent customer service, great team at this location, excellent pricing and excellent service. This is definitely my place to go to for any issues with my tires. And other car services as well. It is so great that we have several Mavis tires locations in our area that provide excellent customer service.

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    Punctuality & SpeedStaff

    Reviewed April 9, 2025

    Brought in two cars for inspection. Joe was thorough, prompt, and explained the findings and was able to get me back on the road quickly! Appreciate the courtesy and service of this location. Always an easy visit! Waiting area was clean and organized and parking is plentiful. Location convenient. All staff are courteous and friendly.

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    PriceStaffRates

    Reviewed April 7, 2025

    I received outstanding service from Derek, as well as the technician that worked on my vehicle. They explained and showed me everything of what were some issues and the recommendations they provided were very detailed and easy to understand. The prices were very fair and the work was completed in the estimated time frame.

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    Punctuality & SpeedStaff

    Reviewed April 5, 2025

    The place I normally go to for state inspection didn’t have enough people on staff to complete the test so I decided to stop at NTD. In and out in 10 minutes. I should have been going there all along since I go there for everything else with my vehicles. Professional, fast and great service.

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    TechStaff

    Reviewed April 5, 2025

    Tires are great. Jamie, Tim, Jerrod and others that I can’t remember were all a pleasure to do business with. Expertise and professionalism are always appreciated. I will continue using Mavis as my tire and suspension repair provider as they provide excellent service. Thank you all very much. Keep up the good work.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2025

    Outstanding service, done in a timely manner. They even managed to squeeze me in on a emergency visit with no appointment. The team is very courteous and kind. They seem very knowledgeable. Easy parking and a nice location next to eating places within walking distance if your service takes a little longer.

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    Maintenance

    Reviewed March 31, 2025

    Had brakes done and rotors, due to a violent shake. I had a break flush done. All the problems have been fixed. We had a rebalance. Tires were unbalanced. Happy I had it all done. I would definitely recommend this place. We'll be coming here again. Thank you so much.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed March 26, 2025

    Overcharged, lied to and been waiting on a callback from corporate. Offered a store credit. Refund me on 278 in Hiram Georgia. Even the Mgr Christina stated I would be refunded. Will dispute with my bank.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good morning Anissa! We thank you for sharing your experience. we were able to find a ticket for you in our system and see you were able to connect with the Regional Manager, Ebony. We show in our system you were refunded on work order #135969 as a courtesy as the pricing you paid was what you were quoted. We will always do what we can for our valued guests and thank you for allowing us the opportunity to assist you!

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    Customer ServiceStaff

    Reviewed March 26, 2025

    My tire blew out on route 81 N on my way back to PA from NC. The Virginia DOT changed it using my spare but I had 400 miles to go. I called NTB in Staunton from the highway and was told to come right over. I was greeted immediately, my tires were evaluated and I was given options for tire replacement. My tire was changed within 30 minutes and I was back on the road. Excellent service with a smile.

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    Customer ServiceTransparency

    Reviewed March 25, 2025

    Customer service was great. Very reliable and pays attention to customer's needs and wants. Everything that was done on vehicle was stated and I was updated in a timely manner. I used to be skeptical about trying other places besides the dealership but this place has put those feelings aside.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 21, 2025

    Excellent service and communication by mechanic and staff. The staff and mechanics provided a detailed description of my wheel alignment. Tara grappler the battery checks, shocks brakes, and they verified the battery life. They were timely and they assisted in setting up the appointment. The National Tire and Battery at 6051 Carlisle Pike Mechanicsburg PA 17050. Did an outstanding job on my 18 inch rims for my new Nido Tara grappler’s.

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    Sales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 21, 2025

    Mavis - Brick Avenue Brick NJ. Mitch and his crew take care of my car's needs with honesty, friendly, prompt service. I would highly recommend Mavis Discount Tire on Brick Avenue, Brick NJ to friends and family. I will continue to rely on this Mavis location for my car's needs. I intend to go there again in the next month or so for front-end work and spark plugs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 21, 2025

    Omg…it’s 9:24pm and Mavis here in Royersford closes at 8:30pm on today however Solomon and another worker are still here being very dedicated and productive to customers in need of help tonight and other cars currently in the Bay!!! Service from start is impeccable! Flat tire and I called about 5:30pm to ask for service - I didn’t arrive until 7:30pm and Solomon said they will take care of me! Professionalism quality and service from start to finish! Solomon was working on cars and tending to customer in waiting area while also working the counter in between cars he is servicing in the bay! Talk about customer service! This Mavis is on a different type of level when it comes to customer service!

    I needed them in a pinch and they are great here! Thank you Solomon and the young man for your dedication by staying later with commitment to complete services for customers! Use them they are excellent! Warranty on tires and all- Superb location with superb dedicated workers serving community and surrounding areas and going above and beyond! I usually use my dealer Mercedes Benz but this mavis truly rocks! Hard to find workers like Solomon and the gentleman who is still currently here…They exhibit patience professional and dedication! Kudos to them! Mavis is lucky to have them as the customers that come here are! Thank you Solomon for your insight information and taking me last minute! I appreciate you! #SatisfiedBeyondMeasure# #Soloman@MavisRocks# and so does the worker that stayed with him! They are awesome!! Use them!

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    CoveragePunctuality & SpeedStaff

    Reviewed March 17, 2025

    To the workers at Mavis in Trexlertown PA, thank you. Adrian, especially was so kind and helpful. Always positive experience at this location. Fixed my almost flat tire quickly. Rylan has always been friendly as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2025

    My Honda van was leaking oil and the issue was quickly diagnosed, and the necessary repairs were made. Thanks for your professionalism. I appreciated your phone calls as well as your making it possible for me to pick up my vehicle after your shop closed. That’s great service. I will be back!

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    StaffHonesty & Transparency

    Reviewed March 16, 2025

    The staff was polite, helpful, and honest! I’ve come back to this location for every need and they’ve always gone above and beyond to make sure I leave safely and satisfied. Inspection was thorough and timely, they do great work in general. Would recommend highly to anyone looking for a trustworthy place!

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    Sales & MarketingPriceStaffRates

    Reviewed March 16, 2025

    The manager at Mavis was fantastic. He was very nice and thorough even though they were slammed. I brought my car unsure if I needed brake service or not. They examined my car and told me what I needed and what I didn’t without trying to sell me anything extra. They did a great job at a fair price. Highly recommend.

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    Customer ServiceTechMaintenanceStaff

    Reviewed March 14, 2025

    The young lady at the counter have a welcoming smile that makes you feel at ease. The technician came out to ask questions and if there are any more issues with my tires and assured me that they are going to be fixed. I appreciated that. I have been a loyal customer of this location because of their great customer service. Today was EXCEPTIONAL!

    T

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    PricePunctuality & SpeedMaintenanceStaffRatesHonesty & Transparency

    Reviewed March 12, 2025

    They always do a great job here. Been coming here for years. The name changed from Tuffy to Mavis but the same crew is still there. They’re like a family and make you feel like you’re a part of that family. Won’t go anywhere else. Fair prices and quick turnaround around. They’ve always helped in a pinch and got me on my way with a tire repair when needed. They always give me honest feedback on what needs to be fixed and what can wait. Who else does that?

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    Staff

    Reviewed March 11, 2025

    Carlos and Nicole were extremely pleasant to deal with - Carlos even drove Me home when I had to leave my car there all day! Service was awesome - highly recommend this location. Work was done properly and in a timely manner and I was not over sold. They were extremely helpful, nice and accommodating.

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed March 10, 2025

    I went there for inspection. The first day they had my car the whole day. They told me 8 codes so they will do the muffler first. I came back today and they sold me stuff I did not need. Results no inspection and 3650 dollars later and was there over eight hours today. I will never go back there again. Bait and switch place. Now I’m in the hole and I explained my situation. They act like they care but do not. They just wanted my money. If I had time I would get a crew together and make signs and walk up and down the sidewalk. They took advantage of me. I told him that I’m a single father of three kids with now a max out credit account and not much left in my bank. That money I had in there was supposed to pay at least my electric I’ll but who cares? Don’t go to that Mavis.

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    Response from Mavis Discount Tire

    Dear Andrew, we apologize for the delay in your repairs and are eager to understand why your inspection wasn't done and the current condition of the vehicle. We have created a ticket to the Regional Leader of the area, Corey, under #972023. He will be reaching out to you immediately to understand what is going on and see if he could assist! We deeply appreciate you reaching out and allowing us the opportunity to dig into this for you!

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    Sales & MarketingStaff

    Reviewed March 7, 2025

    Dan at Mavis Discount Tire on Delaware Ave. (Buffalo, NY) was wonderful. I was taken in right away, and informed of everything that was going to be done to my car. He and his staff were friendly, knowledgeable, and very professional. I would highly recommended visiting this location for all of your vehicle needs. 10/10 service!

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    PriceRates

    Reviewed March 6, 2025

    I went to Mavis to have my oil changed, tires rotated and balanced, and a wheel alignment. Good, competitive pricing, and the car rides much smoother. The front counter person was personable, and even made a good suggestion on how often I should really change the oil. Will definitely recommend others to Mavis Tire, as well as return for future service.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 6, 2025

    02/22/2025 Scamming Customers for Fake Repairs. Beware!!! Mavis Repair Shops are not to be trusted. Here’s why: I took my 2019 For Escape to the repair shop in Port St. Lucie, Florida. The technician called me to the shop to explain the Left shock needed to be repaired. There was visible oil dripping from it. I worked as a mechanic for 30 years and am now enjoying retirement. I was dubious since I took very good care of my vehicles and when I asked more questions, I found the oil was CLEAN. I declined the service and thought this was just an unusual (and unethical) way to do business.

    A few months later, I had a trusted mechanic put new tires and rotors on my car and gave it to my Granddaughter in New York. With only 45,500 miles on it and I felt confident she was getting a reliable car. Since the car was from Florida, she needed a NYS Inspection, so she took the car to Mavis in Cortland NY. The mechanic at Mavis said the left shock was “broken” and quoted the repair at $600 + Labor. My granddaughter became suspicious of the necessity of the repairs when the mechanic indicated he was aware of the FL Mavis visit. She ultimately declined to pay for the repairs so she could get a second opinion. Mavis charged her for the NYS Inspection fee ($21) and noted that the car “Failed Inspection.”

    Next, my granddaughter took the car to a different national company for a re-inspection in Syracuse where she explained the earlier Mavis findings. They inspected the car and explained that there was nothing wrong with the left shock. The car PASSED Inspection. Mavis – shame on you for targeting older adults and young women to pay for unnecessary repairs.

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    Response from Mavis Discount Tire

    Dear Judy, we are disappointed to hear that your granddaughter felt our diagnostic was not accurate. Our main priority is you and your families safety and we will always advise on what we discover upon inspection. We are eager to understand this more and have an opportunity to speak with your granddaughter! May you please have her call us at 914-984-2500 option #2 so we can connect with her? Thank you so much for allowing us the opportunity to investigate this for you.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 4, 2025

    Haris and Ro were both integral and helpful in getting the one replacement for my punctured tire that was in the Mavis warehouse. It was ordered on Thursday and installed on Friday quickly and efficiently. I purchased the set of four from a Mavis in Short Hills (Millburn), NJ. The deal was so good that Haris gave me a discount to come close enough. He helped me file on an online "roadside hazard warranty" claim with Nexen Tire.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparencyTimelinessHonesty & Transparency

    Reviewed March 3, 2025

    Please, please don't be fooled by the reviews. This may be an "okay" place to get tires-and that's even a reach. This company is very much "give a mouse a cookie, he'll want milk..."and so on and so forth (emphasis on the HE-because this is very old boys club vibes). They like to parade around like they're doing you a solid, when they are definitely setting you up to spend as much as they can get out of you. This place sets a bad example for mechanics who are simply trying to do honest, hard work and make a living. I went to Mavis the beginning of November to get new tires on my car, and decided to get an alignment and an oil change. What I thought would be a simple job turned into an oil leak two weeks later. I brought my car back in, and was told it was an oil pan gasket and that the oil pan needed to be replaced-which I did. This cost for this service was $836.69.

    The job took several days, and the car was still leaking oil a couple of weeks after. I called Mavis again, and when I took the car in-they told me that now the fix was the timing belt cover. The cost of this ended up being $1473. This was well into December now, the 18th to be exact. I drove my car the 1.5 miles home and the next day while driving my car-it was idling rough and struggling to shift gears. I had my car towed in-costing me $45. They told me that the timing belt was off by a tooth and needed to be reset. They told me that they'd get it taken care off, but ended up driving it to an undisclosed mechanic's personal property and would not tell me the location of my car. I ended up having to use my Chevrolet app, letting me know it was at 1481 Tuskawilla Rd-which is not a mechanic shop of any sort.

    During this time, they had my car over two holidays, and ensured me that my car would be back to me by Christmas Eve EOB-I didn't receive any phone calls or updates and was unable to drive over to see my family for Christmas because of this. I also received a message from the manager stating that he would refund me what I paid to get my car fixed somewhere else-which he did not do. Between each of the "repairs", they had my car for a week at a time-if not more and didn't provide a single update unless I asked them to. The manager would text me "updates" from what I found out later to be his personal phone-which I found to be quite unprofessional and even uncomfortable at times. The updates were scarce, and I had to call every day just to get an update about my car. I got my car back, and not even a day later-it was leaking oil again.

    At this point, I tried to contact someone in the corporate offices-and they relayed me message to a regional Manager named Tim **, who when he called me was brash, aggressive and really nasty. He went back and forth with me, and offered to pay for the repairs for the oil leak to be done. At this point, I questioned all of the work done on the car-as throughout this process, the manager informed me that he doesn't work on the cars himself, that he fired the mechanic that originally worked on my car, and that he sent my car to another shop to diagnose it because they couldn't quite figure out where the issue was. I no longer wanted to do business with them, and sent an email detailing all of this.

    Tim never responded to me, nor my follow up email until after I contacted corporate again almost two months later. This time around he refused to refund me for the final fix of my oil leak (that was done within a few hours at another shop, and hasn't had any leaks since). Needless to say, PLEASE for the sake of your car, your money, your time, and your peace of mind-take your car ANYWHERE but here. I learned the lesson for you.

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    Response from Mavis Discount Tire

    Dear Adrianna, on 11/26/24 you brought the vehicle to our location for an oil change service. The vehicle was found to have excessive oil throughout the engine compartment. The oil pan and drain plug assembly had been damaged from the last service providers of the vehicle. (we have photos of the preexisting damage). A new oil pan assembly was placed upon the vehicle and the vehicle was returned to you.

    You returned with the vehicle on 12/14/24 with the concern of another oil leak. It was determined further repairs were required to the Timing Cover and front main seal. On 12/18 you dropped the vehicle at the facility for the repair. It was also found the vehicle required timing components due to age and mileage. (2015 Chevrolet Cruz with 156,000 miles).

    We have communicated with you through text via multiple members of the Mavis team throughout this experience.

    The courtesy offer was made to reimburse you for the repairs you had completed at another facility (even though a warranty was not just expressed, it was written) You, instead, decided to dispute the credit card charge and unfortunately stopped the process of us to be able to assist you. The charge was concluded valid by your creditor and they suggested you speak to us again.

    Unfortunately, this is a situation where your 2015 Chevy Cruz is problematic and is plagued with preexisting oil leaks and timing issue. Mavis does a multitude of repairs right on time and the first time. We do look forward to meeting, if not exceeding, your expectations within reason. Your direct contact for resolve will be the District Manager which you already have his phone number. Thank you.

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    CoverageMaintenanceStaff

    Reviewed March 3, 2025

    The people at Mavis were very courteous and helpful with my tire problem. They really care about their customers and put them first. They even stayed past closing hours to fix a flat tire for me as well as putting in my new sensor for me on a Saturday, when they were real busy. Thank you Guys!

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    Reviewed March 2, 2025

    Howell Mavis Tire Center does a great job servicing my vehicle. I've brought tires from there twice. I've had brakes, rotors and calipers done. I had shocks replaced, oil changes, tire rotations and wheel alignments and radiator flushes. The manager, Spencer, is one of the best people you'll ever meet!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 28, 2025

    I took my car in on 2/14/2025 to have all 4 tires replaced. My appointment time was 10am, but since I arrived early, they took my car back early. Once they were finished with my tires, they brought it out and I did a walk around to check it out. All 4 of my rims were damaged! I spoke with a staff member to let him know they damaged my rims. He basically called me a liar and said they were already like that. I did have a minor scratch on 1 that was already there when I purchased the car 2 years ago. I was told that they would review shop cameras but he still stood by saying it was like that, trying to make me out to be a liar. I was told that they would call the following Monday, but never did. My husband stopped by that Thursday and found no one reviewed cameras and he asked for regional manager. To this day, no one has called about this matter. I would not recommend going to Mavis

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    Response from Mavis Discount Tire

    Good afternoon Lynn, we are very sorry to hear of this experience at our location. We are eager to look into this for you but cannot find any existing tickets under your name in our system. May you please call us at 914-984-2500 option #2 so we may create a ticket for you under the correct store, to the appropriate Regional manager and ensure a call same day? If you have an existing ticket number under a different name, you can provide it to the agent when you call and they can look it up immediately! We thank you for the opportunity to look into this for you!

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    Customer ServiceStaff

    Reviewed Feb. 27, 2025

    We continue to receive outstanding customer service every time we receive service from Mavis. We contribute this to the leadership and customer service skills demonstrated by Brett **. We are grateful we can bring our vehicles to him and trust that they will be well serviced and maintained for our safety while providing excellent value. Thank you Brett and Mavis. You have A good one there.

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    Sales & MarketingStaff

    Reviewed Feb. 25, 2025

    I wanted to thank Joseph, and the entire team at Mavis on Walter’s. They were very knowledgeable and helpful for my entire tire replacement process. I was very adamant about the type of tires I wanted, even knowing that I had a unique tire size. They didn’t pressure me either way but rather provided knowledge and options. Thanks to them, we will be safe and ready for our family roadtrip/vacation.

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    TechPunctuality & Speed

    Reviewed Feb. 25, 2025

    Received notice on my dashboard to get an oil change soon. Easily got an appointment, waited for my car and shortly it was ready. Had a question about how to dismiss items on the dashboard and one of the mechanics came out to the car with me and spent time going over this. Thank you!

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    Customer Service

    Reviewed Feb. 22, 2025

    The service was good. The work was done on time and there was no extra work that needed to be done. The manager called when the car was done and was very polite. He took time to explain everything that was done to the car and in my opinion this is a great place to have work done on the car.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 21, 2025

    Making an appointment online was easy. Within minutes had a confirming e-mail and within 15 minutes a phone call confirming my appointment. Friendly, efficient, well trained staff that handled my tire issue. Clean, comfortable shop. Total time was about 25 minutes. This was my second experience with this location and definitely will return again if I have a tire issue.

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    PriceMaintenanceRatesValue

    Reviewed Feb. 20, 2025

    Great value on my new tires and the ride is very quiet. Prices were fair for the new tires and brake service. Explained the repairs needed and showed me to better explain the need for the repair. I have been using Mavis Tire for my tire needs now for the past several years.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 20, 2025

    We initially took our car to Mavis Tire located at 1160 Smallwood Dr Waldorf, MD on 12/17/2024 for tire inspection. After Leo, the shop manager, professionally inspected all tires, we agreed to purchase 4 Continental CrossContact LX25 premium tires at $239.20 each. While the car was on the lift, the mechanic recommended we get rear brakes pad set and rear gas shocks along with oil change, which we agreed to. We do have an invoice (**) to confirm this transaction.

    Leo said the work would take a few hours to complete and should be finished before closing at 6pm. The invoice stated the work began at 2:43pm. We called the shop at 5:30pm while in Waldorf at our daughter’s home and they said the car was ready. When we (me, wife, and granddaughter – driver of the car) arrived back at the shop, they had not finished with installing the gas shocks – a loose bolt issue. Because the car was not finished yet and our granddaughter had a scheduled school appointment at 7pm 53 miles away, my wife decided to stay at the repair shop while I drove our granddaughter to school. Leo assured my wife and I that it would not be a long wait.

    Fifty-two days later (2/6/2025), while our granddaughter was driving in Prince George’s County during school, the car experiences a catastrophic road emergency. We contacted Leo at Mavis Tire, and he requested we bring the car back to the shop. The rear gas shock absorber bolt(s) disengaged causing the car to steer out of alignment, impacting the rear tire clearance and wear. Of course, Leo’s mechanics fixed the problem that day! But again, we are not through yet.

    A week later after the realignment and shock repairs were done at no charge, there was a rear tire leak where AAA road service was called for the car. Upon Leo’s recommendation the car was taken to another Mavis/NTB affiliate located near her school. After scheduling an appointment and waiting two consecutive days, Mavis/NTB completed their own car service package (check brakes, shocks, battery, etc.) and recommended replacing the tire – now diagnosed as side wall damage - along with brakes/rotor, alignment, and air filter totaling $997.94. I contacted the shop manager, and he hung up on me. The location of the damaged tire leak was never revealed.

    Since then, I have repeatedly called Leo back to meet with him at his location to have the tire - treadwear of 3,145 miles - examined. The tire has a mileage warranty of 65,000. His shop assistant always picks up the phone as Leo is now never in the shop. I have left my phone number with the assistant, but Leo will not return my calls. We live 2 hours from Leo’s location, so driving there needs to be planned. To ensure safe driving on the road we needed to purchase a new tire - Continental CrossContact LX25 – at a cross of $279.47, for which we should be compensated.

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    Response from Mavis Discount Tire

    Morning John!

    We are sorry to hear of these hardships and that the tread wear of the tires have still not been checked out. We have escalated this incident to our warranty team who will reach out asap to assist in this investigation! Your ticket number in our system is #967763, please feel free to contact us at 914-984-2500 option #2 should you have any other inquiries or information you wish to share! We truly appreciate you allowing us the opportunity to assist you here.

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    Staff

    Reviewed Feb. 18, 2025

    Very nice Job. Everything was explained thoroughly and done in a professional and timely manner. All expectations were met or exceeded. My car was ready when stated and the Mavis staff kept me informed of all progress and completion status. The Front staff was very professional and informative. They patiently stepped me through all the tasks and expectations.

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    Reviewed Feb. 18, 2025

    Everyone was courteous and professional. The waiting room was clean and orderly. They had me in and out in one hour. I would highly recommend the Winder Mavis to family and friends. The Michelin tires ride well and handle well in the rain. I compared Mavis pricing and nationwide service options and felt that they were the best value for my money.

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    Punctuality & SpeedMaintenance

    Reviewed Feb. 17, 2025

    I had a full set of tires replaced. I had one of them done last week and the other 3 done yesterday. The associate I dealt with on both occasions was fabulous. She took the time to explain details; what needed done and why. (1 of my tires last week was pretty much shot out). She also informed me that my brakes will soon need work. I usually go to Marietta Toyota for breaks. However, if Mavis can beat their offer I will stick with you all. My appointment times were honored and I was able to get a tire replaced last minute last week and grateful for that. Thank you. Please recognize the associate. I cannot remember her name but she was great.

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    Reviewed Feb. 17, 2025

    Just wanted to say Steven the manager of Mavis Tire in Havelock, NC was absolutely the best. The quality of service was top notch. I'd recommend this store to anyone. They have a customer for life now. Five stars.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Feb. 17, 2025

    Driving alone when the tire gauge symbol went on in my car. I noted an obvious tire leak, and still had an hour to get home. Unable to find gas station with a working air station, I drove to Mavis and they thankfully were open on a Sunday. The staff was extremely friendly, quickly fixed my tire and no charge! Can't thank them enough!

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 17, 2025

    Mavis store #1395. On or about 10/10/24 I had my 07 Chevy Silverado truck repaired by Mavis Discount Tire in Mountain Top. The service manager Rob I told him what was the problem with the fuel line and I wanted it replaced. The second problem was that it was hard to put fuel in the gas tank at a gas station the gas pump would keep shutting off. And I want the old parts. I knew what the problem was. I gave Rob a copy of the GM Service Bulletin that I acquired from GM. It tells you what it is and where it’s located and the procedure to replace it. I show him what it looks like. The repair. 1. Replace a sensor on top of the fuel tank, which has to be lowered to accomplish the repair. Repair was not done. Instead they replaced parts that were already replaced and charged me for the parts and labor.

    12/5/24. I confronted Rob. He said he’d have my old parts put back on, and won’t charge me. 12/6/24. Went back for my refund. Rob says customer service send me a check in the mail in the amount of $365.91. He would have the Fuel Pressure Sensor replaced at no cost to me cause of their screw up by putting the wrong parts on. 12/26/24 Morning. Rob says it was all taken care of. Never received a check. I waited over 2 weeks. He was going to call customer service to find out were the check is, and would call me. (Never Called).

    12/26/24 1:05 PM. Rob tells me I’ll get the check next week after New Years' mid week. The second or third, he call them on Monday to see where it is. I asked, "If it isn’t here now what are you going to do." He Replied, “I’ll find out why and if not I’ll write you a personal check and I’ll take their check.” It will get handled for you I’ll make sure that this gets handled. “After New Years January 2 or 3, I’ll find out, I’ll call down on Monday to see where it is and I’ll call you.” 1/9/2025 11:16 AM. Rob from Mavis Tire called and told me that he can’t give me the refund of $365.91. That all he can give me is $70 cash but he’ll make it $90. They are not BBB Credited even though the sign is on the door. To me that's false advertising. This how they treat Veterans.

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    Response from Mavis Discount Tire

    Dear Vic, our Regional Manager, William, was able to investigate your claim extensively. It was confirmed that you came to us with an issue where your vehicle would continually 'stop' after you would pump gas into it. You asked our location to investigate that particular issue and provided a bulletin to us from General Motors that cited that the canister close valve would cause that issue. Our location then installed a new canister close valve, with your consent. You then returned to the location to advise that in the same bulletin it cited a potential fuel tank sensor pressure issue. However, that only occurred if your light came on, which luckily yours did not. The second job (fuel line sensor), wouldve costed $90 less than the canister job you needed so as a courtesy, a $90 refund was issued to you at store level. That would be the most we can offer in terms of resolution as we performed the work that you authorized and we didnt perform the work that was not necessary. We truly appreciate the opportunity to dig into this for you!

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    Staff

    Reviewed Feb. 13, 2025

    I was lastly surprised at the good service I received from Mavis. Their office was well maintained and clean. Mavis employees recognized a concern I had about leaving my wheelchair bound husband too long so they had an employee drop me home until the car was ready. I will recommend Mavis to all my family and friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2025

    I had a great experience during my visit at Mavis tire in Boca Raton, Florida. I had a 9am appointment for a full service, I was done a little bit after 10am. The customer service was excellent, I will definitely be back.

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    Staff

    Reviewed Feb. 10, 2025

    My experience with Mavis tires in Birmingham Al Lakeshore store was outstanding. I was having a major issue about some tires that I purchased with NTB but due to the buyout or merger also the date of my tire purchase the information about the tires that I had previously purchased could not be found. Luckily there was a young man there who was the manager that was very patient & understanding with me his name was Eugene. I think that he was the manager as well but he was very professional yet friendly kind & extremely helpful. The other young man name Chris was the same very professional friendly kind and helpful. I would recommend this location & these young man.

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    Punctuality & SpeedStaffTransparency

    Reviewed Feb. 10, 2025

    The gentleman were very professional and courteous. The job was done in very little time. I would definitely return here for purchasing tires. I would also definitely refer this business to any of my friends and relatives. Everything was clean and the waiting area is updated for those who need to bring their little ones. And, very convenient for the city of Grovetown.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 7, 2025

    They did exactly what they said they would do and gave me a fair price for the work that I had done. Brake pads and brake rotors. Lower front control arms and axles. Big job waited a while but they constantly communicated with me about everything. I will go back to them. This isn't the first time there. I would recommend Corey and the staff that are there now..

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2025

    Great customer service. Knowledgeable of the product being sold. Service was quick and recommendations were made as to future services needed for the safety of the car such as the brakes as well as the need to rotate the tires to extend the life of the tires. Wind shield wipers were changed and I was also informed as to the life left on brake pads on front and back wheels.

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    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2025

    I’ve been a customer since 2023, and always received quality work and treatment. The staff is very polite, delivers on time and offers good post-service support. The location is also very convenient, lots of stuff to do while waiting for the service to be completed. They also have something that I value in services, which is “the less you need to go, the better”. Everything is solved in one single visit.

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    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2025

    Today my visit to Mavis Tire was unexpectedly pleasant. Scott and Justin got me in and out fast and efficiently. A flat tire that was well worn was not suitable for repair so Justin had just what I asked for (Goodyear) in stock. I was headed home feeling confident that I had a friend in the tire business. The team was easy to talk to and accommodated my desire tire. I only wish they were in Mississippi.

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    Staff

    Reviewed Jan. 17, 2025

    5-star for the WARRANTY program. (Do not buys tire here without purchasing the warranty program, you'll thank me.) 3-star for service & professionalism. 1-star for Mavis-brand tires. Service varies by location. My local Mavis has been "Three Stooges" level at times, currently better, more professional.

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    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 16, 2025

    I brought my car to Mavis in Barnegat NJ to get an oil changed and the mechanic took the car out and got into a accident then Maviis covered it up and then they told me to go on marketplace to get tires and rims for 400 and I said no. I asked for their insurance and they said they don’t have it. I call corporate and they did nothing. Finally I email the vice president and he say they will take care of it, he told me to call the regional manager which I did. He said he can get the estimate cheaper and take care of the car. When he found out the mechanic they used was more money they refused to pay it. They told me to used my insurance. That’s how they treat a 63 years old women. I just hope no one does that to their mothers.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear guest, the Regional Director, Jack, has investigated this claim extensively. Your son came into our Barnegat location and talked to his acquaintance who happened to be the Assistant Manager. Our Assistant manager took the car in and did an oil change, as your son instructed (the vehicle also had a check engine light on). There was no ticket made on the vehicle and Mavis was not paid for the job, therefore Mavis was not liable for any happenings after that point. We confirmed all of this on our video footage and encouraged you to discuss any damages that occurred with the person who caused them. We are so sorry that our company couldn't do more to assist, however, we were not involved in this transaction.

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    CoverageSales & MarketingPriceMaintenanceStaffRates

    Reviewed Jan. 15, 2025

    I happen to live across the street from Mavis so I decided to try it out. I will never go anywhere else! Everyone is so nice and friendly. They take time to explain any issues my car is experiencing and the options available to fix it. I know I’m always getting the best price and they try to get me discounts on everything, which keeps me coming back. I have never loved a mechanic, it was always a hassle before Mavis, now it’s an enjoyable adventure!

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    PriceStaffRatesTimeliness

    Reviewed Jan. 13, 2025

    I went to Mavis after a good amount of price/service research online because I knew I needed tires and probably needed brake work done. I had shopped and chose tires using the Mavis tire selection function but found it somehow made an error which was caught by Mavis service personnel and corrected with no change in quality or price to me. My 4 tires were mounted and installed faster than the service desk estimated. The complete safety check did indicate that I needed brake work on both axles so I arranged to come back the next day when the needed parts would be onsite. Once again my brake work was completed in less time than originally estimated. I must say that I am extremely happy and very satisfied with the products provided and the service provided by the service desk personnel and especially the shop floor technicians!

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    PricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

    Reviewed Jan. 10, 2025

    Went there got 2 tires, it was a good price, but when I got the tires, it was not balanced correctly, hit 60 mpg. The car was shaking like crazy. Went there the second time, wait 2 hour, don't know why my engine hood was open considering I only need a tire balance. They told me my car was all set, drove it down a block, heard a loud bang as if the axle broke, pull the car aside in the parking lot, realize I was missing 1 lug nuts and the rest wasn't torque down. Check the other side, same thing, the center cap was missing.

    Finally got home, torque it down myself. Went back, they told me they forgot the center cap. I said no worries, took the car for a drive at 50 mpg. The car was shaking worst than before. Not sure if they know what they are doing, look at the wheel there was at least 15 weight on both side which is very odd. Fed up with the situation, went to a different shop. They rebalance the correct way, told me they could balance one tire, said there was something rattle in the wheel. Come to find out my tmp sensor was broken and I had to pay 130 out of pocket. Which would never happen if they done it correctly, on the side, not my steering wheel was not alignment correct when not center and it pull to the left, if I kept the steering wheel straight. I am very disappointed with the service.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Thom, we are truly sorry to hear of this experience with the balancing and tire sensor. We are eager to dig into this for you and see what we can do to make it right. Please call us at 914-984-2500 option #2 so that we can discuss in further detail. We appreciate, very much, you sharing your experience with us so that we may improve for you.

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    Customer ServicePriceRatesResolution

    Reviewed Jan. 10, 2025

    Great tire prices. There was unfortunately a delivery issue with my 4 tires. Gary, the warehouse and customer service simultaneously investigated. My expectations of Mavis and the Monmouth Jct location were met by immediately addressing the issue to my satisfaction. Gary also insisted on his being present at time of installation. Glad I chose Mavis!

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    Customer ServiceStaff

    Reviewed Jan. 10, 2025

    Great customer service! Good communication, resolved any issues I had. Went in for a simple wheel alignment and they realized I had a nail in one of my tires. They went ahead and took care of that. They did a really good job! Would definitely recommend. You won’t be disappointed!

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 10, 2025

    Staff is very professional, informative, and have great prices on their products. They had exactly what I was looking for. They worked quickly to get the job done, and I am beyond happy with the service I received. I will definitely be recommending this shop to my family and friends in the future.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavis.com