Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 24 Reviews 4235 - 4435
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    Staff

    Reviewed Jan. 3, 2016

    I always get great service and advice. I have used this facility for over ten years. Mavis staff Dante ** is professional and always knowledgeable of the products he recommends. I have always highly recommended Mavis on BROADWAY, BRONX to all my family and friends.

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    Staff

    Reviewed Jan. 3, 2016

    Service was great, workers friendly.

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    Staff

    Reviewed Jan. 2, 2016

    Great Service. Got new tires, couldn't be happier.

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    Reviewed Jan. 2, 2016

    Very pleased with the work.

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    Customer Service

    Reviewed Jan. 2, 2016

    Customer service provided was great and the time they took to get my car out the door was as expected.

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    Reviewed Jan. 2, 2016

    I made an online reservation for 9:30 am and my car is still not ready at 2:00 pm. I just needed 2 snow tires and an oil change! The manager said that walk-ins are serviced before reservations. Then why do they advertise that they accept reservations if they aren't going to honor them!!! Another time they scratched my new car during an inspection. I will not frequent this Mavis ever again!

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    Staff

    Reviewed Jan. 2, 2016

    I was thrilled with the service, courtesy, and professionalism. The Service Manager, Phil, Vinnie, and the entire staff were great!

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    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2016

    I recently purchased 4 Cooper snow tires for my 07 Toyota. The Assistance Manager, Raymond was very helpful. We ordered the tires. Two days later, we made an appointment. All on time, tires mounted, balanced. Waited no more than 30 minutes. Out the door, happy New Year!

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    Installation & Setup

    Reviewed Dec. 31, 2015

    I was pleased with service I was given. Although they didn't have the tires on site they were able to get it from their nearby dept and install them without me having to return.

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    Staff

    Reviewed Dec. 31, 2015

    Great manager, remembers my name everytime, goes out of his way, friendly, gets involved in the work, looks to have good understanding with the other workers, good service for what I have needed.

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    Staff

    Reviewed Dec. 31, 2015

    I consistently get great service and courteous from the team on Sheridan drive in Amherst, NY. Ric and his team are the reason I continue going there for repairs and service.

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    Reviewed Dec. 31, 2015

    As a longtime customer of Riverdale Mavis Discount Tire, I can say that they provide consistently provide excellent service to their customers. I highly recommend this business.

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    Reviewed Dec. 28, 2015

    Wiper Blades received were put on immediately. Expected to wait.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2015

    The workers and manager are very pleasant and extremely helpful, honest and do a great job. I highly recommend them. The hours are great and the bonus is they are open on Sunday. This makes it very convenience for those of us who work full time.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2015

    I am a long-time Mavis customer, but this was my first experience with the Bethpage Mavis shop. It was extremely positive. The work was done quickly, competently and the staff were courteous and super friendly. I couldn't ask for a better crew. I will definitely return for future work.

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    Reviewed Dec. 28, 2015

    I went to Mavis on a Friday night at 5 pm with a flat tire but in dire need of all four tires needing to be replaced. I walked in and Victor helped immediately. He suggested 4 tires for me and told me he would be happy to put them on although the wait would be a little bit. I really didn't mind and the wait was not bad at all. There was a nice area to wait for your vehicle, they even offered my son pizza. I paid much less than I expected. I absolutely would recommend them.

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    Reviewed Dec. 24, 2015

    As usual Frank consulted with me on what had to be done. I agreed to his recommendations and they were carried out. By my estimation I saved on repairs and left completely satisfied. Thanks MAVIS!

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    Staff

    Reviewed Dec. 24, 2015

    Honest, courteous, very helpful and friendly staff. This is the second time to have them service my car. Definitely, it won't be the last. I will recommend them to all my family and friends.

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    Punctuality & Speed

    Reviewed Dec. 23, 2015

    The sidewall on my front passenger tire was damaged and needed replacement. My spare tire blew out in a pothole on the way to the service center. Although it was one minute before closing time, Christian (the Assistant Manager) realized the urgency of the situation and had my tire replace in no time at all.

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    Staff

    Reviewed Dec. 22, 2015

    I believe Rashawn primarily assisted me. I hope you realize what an asset to your company he is. He went ABOVE and BEYOND what I would expect any employee to do to assist a customer. He is phenomenal. I also had a brief encounter with Mike, he too was wonderful. I don't know how you got so lucky to get the employees you do. Please keep up the good work and have a wonderful Christmas and New Year!

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    Reviewed Dec. 21, 2015

    It's always a pleasure to deal with the folks at Mavis. Ed is always eager to put the correct application for whichever vehicle I bring to him. I have also brought in some of my fellow co-workers who have the same feelings. We will continue to visit.

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    Staff

    Reviewed Dec. 21, 2015

    Every time in the past 6 months I went to Mavis for service I was always greeted with a smile and professional service. Would highly recommend all my friends and family to Mavis for a great service experience.

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    Reviewed Dec. 21, 2015

    Flat Tire 90 miles from home on a Sunday at 4:30pm. In and out in 17 minutes. Way to go Mavis Pittsfield. You exceeded my expectations.

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    Reviewed Dec. 21, 2015

    Every time I go to Mavis I have always been treated very courteously and their fees are very reasonable.

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    Customer ServicePriceStaff

    Reviewed Dec. 21, 2015

    It's always a pleasure walking into the store because the price is always right with my budget. Helpful and also is willing to answer any questions.

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    PriceStaff

    Reviewed Dec. 21, 2015

    Excellent service for rotors, brakes, oil change and fixing two flats. Expeditious and a fair price. I did the exact same thing on my wife's car the day before and the manager Dan was great helping me realize the importance of this on my car as well, even during this stressful financial time with Christmas. But safety is important too.

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    Reviewed Dec. 19, 2015

    I commute 70 miles each way so a reliable tire and oil change is important. The guys here are reliable, friendly and honest.

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    Reviewed Dec. 19, 2015

    I am very pleased. VW dealer said I needed a $179.00 tire. Mavis found a nail and fixed a slow leak. If I needed a tire Mavis had it for $100. Mavis is the best.

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    Reviewed Dec. 19, 2015

    Best and honest repair garage around!!

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    Customer ServiceStaffEase of Use

    Reviewed Dec. 16, 2015

    Anthony and Jay at the North Buffalo location were both highly attentive, extremely courteous, exceedingly professional and, most of all, infectiously positive. The website was very easy to navigate, my confirmation was emailed promptly and the visit came in eight around the estimate the website provided. I wish I could say the same for the competition but was effectively blown off by Pep Boys then made to feel as if I'd done something wrong and finally insulted via email. Mavis was much more than a positive experience - it was a breath of fresh air.

    Jay and Anthony very obviously love their work and put a lot of pride into the service they provide. On one hand I'd like to thank Mavis for very clearly treating employees well but I'd like to thank Jay and Anthony both even more so for treating customers so well. During my visit there were about 7 or 8 other customers at various times and all were in great spirits. Compare that with other companies and the difference is obvious- the customer service and level of professionalism and most importantly that personal touch made for a positive experience I'd like to share with those I know and strangers on the web alike. Thank you.

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    Price

    Reviewed Dec. 15, 2015

    I recently purchased 4 Michelin tires for my SUV from Mavis Discount Tire. I wanted a very specific Defender series tire that 5 tire stores in my area said were out of stock and they couldn't get them for me. Mavis said they had what I needed in stock. Turns out they had three but were able the get a fourth tire in a couple of days. They kept me informed and delivered the goods as promised. Also, they were cheaper than what the other folks in town quoted for the tires they didn't have!

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    Staff

    Reviewed Dec. 15, 2015

    Excellent service and Raul was very helpful in my decision on what tires would be best for my car. Also provided me a one year warranty on my tires.

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    Staff

    Reviewed Dec. 15, 2015

    The service I receive when I am at the Mt. Sinai Mavis is outstanding! I am always treated respectfully by Lorenzo and his staff, and I always know when there's work to be done they will stand by their work each and every time. Lorenzo is always very helpful, and will see to it that any work done is appropriate and done right the first time. I bring all my family's cars there, and recommend Lorenzo to all my neighbors, friends, and family!

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    Customer ServiceStaff

    Reviewed Dec. 15, 2015

    Matt the manager sold me a wrong sized tire and replaced an old tire a year ago. He refused also to work with me as I am fairly destitute and a senior citizen... The tire they replaced on my vehicle could have ruined my differential gears as was explained to me by Dolson Tire and Auto repair... Mavis does not help people in need and their work at best is poor. They do not stand behind their work, are rude and insensitive to the needs of the public. They sent me out of there with a danger piss tire situation...

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2015

    When servicing car, we tend to take it to a place and people we trust. At the end of the day, it is us who are responsible for selecting the car repair and maintenance shop and while we aren't the ones who are accountable for the services we received, we are the ones who have to live with them... With this review I want to acknowledge my trust and gratitude to the Cole Muffler/ Mavis Tire company for delivering consistently exceptional service and quality for past 10+ years. I not only purchase my tires, brakes, and exhaust components but also get maintenance and any related work performed by Mavis professionals. The work is always done right, within the right amount of time, and not less importantly - with the right charges. Thank you Diana, Garret and Wayne (Ithaca location), and your entire staff for delivering true signature experience.

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    Price

    Reviewed Dec. 14, 2015

    I was very pleased with the service as always. I have had my tires put on at Mavis for seven years. Thanks you (the price was right).

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    Staff

    Reviewed Dec. 14, 2015

    All the men in this location were friendly, honest and helpful!

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    Sales & MarketingPriceStaff

    Reviewed Dec. 14, 2015

    I have heard both good and bad things about Mavis but I decided to try them for myself. In my experience the workers were very helpful and professional. I appreciated that I didn't have to spend twenty minutes saying "No thank you" to any "recommend repairs" I went in. Got my tires on (at a great price) and didn't have them trying to sell me a ton of other services. It was a great experience and I will be going back for any service I need that they can provide.

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    Customer ServicePrice

    Reviewed Dec. 13, 2015

    The best customer service and cost. The least wait time I had over all the other similar business mega stores. You seem to care much more for your client's concerns and are much more respectful.

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    Reviewed Dec. 11, 2015

    I had to take my car back because the mechanic didn't put my spare tire back. And when I took car back, it took 30 minutes to put tire back in compartment. I was told 20 minutes.

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    Staff

    Reviewed Dec. 11, 2015

    Great job and very easy to deal with!

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    PriceStaff

    Reviewed Dec. 11, 2015

    Defective tire, thin rubber. The representative "Zack" was very courteous, professional with much empathy. I highly recommend this company. The prices are very reasonable.

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    Price

    Reviewed Dec. 11, 2015

    Always love coming here. Get treated fairly and given best price. Will come back again!

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    Reviewed Dec. 11, 2015

    Mavis/Port Jefferson Station just did a great job changing two belts on my wife's Nissan Altima for $145 that Pep Boys, across the street, quoted at approx. $260! You can actually watch them work on your vehicle so that you actually know they inspected the brakes, suspension, etc. instead of trusting some check marks on a receipt. No more Pep Boys for me. Thanks Mavis!

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    Staff

    Reviewed Dec. 9, 2015

    They were all extremely helpful and very polite. Definitely a good team of guys there.

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    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    I have brought my car to Mavis a few times now and every time the service has been excellent. Dan and the other staff at the front desk are informative and friendly. They went out of their way to make sure my experience was good. The work on my catalytic converter was quick and they helped me out by giving me a warranty on my muffler. 10/10 would recommend to every.

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    Reviewed Dec. 8, 2015

    Came here after someone waiting at a Toyota dealer said to come here instead because prices were fair and service is a lot faster than Toyota. So far great experience. Will definitely return here for further service. Eric was great!

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    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    Service was fast, friendly and honest.

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    Staff

    Reviewed Dec. 7, 2015

    Mavis Tires Pine Bush - Had to order the tires I needed because of the unique circumstances of my car but they arrived the next day and the snow tires were on my Camaro, with new rims and new sensors within the hour. Great work. Thanks.

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    Customer ServicePriceStaff

    Reviewed Dec. 7, 2015

    Wonderful experience, great prices, clean environment, wonderful workers, great customer service.

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    Staff

    Reviewed Dec. 7, 2015

    Job well done and professional - highly recommend.

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    Customer Service

    Reviewed Dec. 7, 2015

    Excellent vehicle & customer service. Have been a regular customer for over 10 yrs.

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    Reviewed Dec. 7, 2015

    You have to be a customer to understand how good the service is. I could not be any happier with the service!

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    Punctuality & Speed

    Reviewed Dec. 7, 2015

    Quick and thorough service!!!

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    Price

    Reviewed Dec. 7, 2015

    Great service, product and price.

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    Staff

    Reviewed Dec. 7, 2015

    Stopped in... they put in new light and checked all the lights / in and out in about 1/2 hours. Excellent service.

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    Price

    Reviewed Dec. 6, 2015

    Oil change - Great service and reasonable price.

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    Staff

    Reviewed Dec. 5, 2015

    I can always count on Mavis Tire to provide professional and proper automotive care. The Mount Kisco team is especially wonderful in how they treat their customers.

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    PriceStaff

    Reviewed Dec. 5, 2015

    Best price for car tires ever. All representatives are knowledgeable and trustworthy. No price gouging. Online prices are honored at the store. Plus Mavis has the largest inventory for tires.

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    Reviewed Dec. 4, 2015

    This crew of technicians is the utmost professional and knowledgeable about cars. I am completely satisfied with their service. They service 2 of my cars and have done so for about 9 years. Mavis needs to think very carefully to any changes to this facility (Rt. 27, Somerset, NJ) as they are gold!

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    Staff

    Reviewed Dec. 4, 2015

    Ryan was very helpful with my Ford and Kia that we brought in this past week for tires on each vehicle. We will return again soon. Thanks for the great service!

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    Reviewed Dec. 4, 2015

    Purchased tires. Christian was great.

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    PriceStaff

    Reviewed Dec. 3, 2015

    Great prices. Everyone's friendly and work is done as work.

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    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    Always top notch at this location - fast, friendly and honest. I thank you again Milton and the rest of the crew. Always there to help.

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    Staff

    Reviewed Dec. 3, 2015

    With nearly 75K on my 2011 Sonata I believed it was time for new brake pads. Imagine my astonishment when the service writer informed me that I should wait another ten to fifteen thousand miles before replacing them since there was plenty of pad left on both front and rear. Where do you find that kind of honesty in the car servicing business. They've got a customer for life!

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    Staff

    Reviewed Dec. 3, 2015

    Great service. Honest and friendly people.

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    Reviewed Dec. 3, 2015

    I purchased 4 new tires and my husband and I waited in the lounge area 1 hour and the car was ready. They offered me the protection plan if anything happened to a tire it would be replaced and I bought the plan too. I'm very happy with the service we received.

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    PriceStaff

    Reviewed Dec. 2, 2015

    I have been using Mavis in Copiague from the time they opened. I always get great service and reasonable prices. I would recommend them to all my friends. Frank is so pleasant, always a professional.

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    Staff

    Reviewed Dec. 2, 2015

    Everyone was very nice and straightforward.

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    Staff

    Reviewed Dec. 2, 2015

    Joe and Mark from Bethpage Store were great to work with... kind, courteous... kept me updated on my cars... So happy. Got tires on all 4 my trucks... Great guys... Thanks.

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    Staff

    Reviewed Dec. 1, 2015

    All of the techs were very friendly and knowledgeable. I came in on a busy day and they managed the line of customers very well. Everyone came in and got taken care of very efficiently.

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    Staff

    Reviewed Dec. 1, 2015

    Nice and helpful employees. Explained problem. Just need some magazines and a coffee machine. Also smells too much like rubber!

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    Customer Service

    Reviewed Nov. 30, 2015

    I came in to get my brakes checked after Monroe muffler & brake company basically ignored my request. They scanned the car & told me what was wrong. Perry understood my budget & worked to give me the best deal. Best customer service & Very Honest.

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    Price

    Reviewed Nov. 30, 2015

    I went to Mavis complaining of a strange sound coming from my brakes. The manager Brian and mechanic Lynn went above and beyond to pin down the cause of my problem and get it fixed. I have never gotten such good service at any auto repair shop. Their prices were extremely fair, especially given the amount of time they spent working on my car. I HIGHLY recommend this location. I will be bringing all my cars there when they need service.

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    Reviewed Nov. 30, 2015

    They changed my engine mount on my Ford Focus because I had a terrible shake in the front end of my car and when they changed it the problem went away. And that's the reason I dont take my car and truck to anyone else because when you work on people's car or truck they get it done right the first time.

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    Staff

    Reviewed Nov. 28, 2015

    Excellent, Harry and staff top shelf people in mechanics! Thanks.

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    Punctuality & SpeedStaff

    Reviewed Nov. 28, 2015

    Albert, Henry, and Eddie are excellent and are a credit to your organization. Fast accurate service. Always tell the truth and don't try to oversell you. I've been using this Mavis for years. Always recommend them.

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    Punctuality & Speed

    Reviewed Nov. 25, 2015

    Had a flat tire - pulled into Mavis tire center. They repaired the tire. There wasn't any reference of buying tires or any other service. They were quick and professional. I would go back for other service related issues. As well as recommend them to anyone else.

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    PriceStaff

    Reviewed Nov. 25, 2015

    Great job, price & job – was pleased. Your front counter person was very professional.

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    Customer Service

    Reviewed Nov. 25, 2015

    I bought 4 tires at Mavis Tire on W. Ridge in Greece, NY on the 13th of November. They said they would do a spot check to see if I need an alignment. They said I do so let them do it even though the tires they took off were wearing fine and the car wasn't pulling or even drifting at all. Then when I left, I noticed the car was pulling to the left. So I came back the following Monday. They worked on it and when I left, it was still pulling. I called a Mike ** (spelling could be off) and he said "Go to Mavis on Maiden Lane and ask for Bob." So I did and I never talked to Bob. Someone else helped me and worked on it and again it drifted to the left. I called Mike back this past Sunday and he said "Go back and make sure you talk to Bob" so I did. They worked on it again and it still drifts to the left. I don't know what to do. Should I have Bob in the car with me so we both can see it drift to the left?

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    PriceStaff

    Reviewed Nov. 25, 2015

    Excellent and Courteous. Always fix the problem at fair cost.

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    Staff

    Reviewed Nov. 24, 2015

    I continue to come to Mavis Tire in Franklin Square because of one reason. I trust their service manager Russ. He has consistently provided tire and brake service to the vehicles I own over the past 4 years. Nobody's perfect, and with any car repair there are issues but Russ has always been a person who has made things right for his customers. I don't write reviews for anyone but he deserves it.

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    Reviewed Nov. 24, 2015

    I had Mavis in Cold Spring, NY replace my exhaust system, oil change, tire rotation, belt tightener, pulley and belt.

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    Reviewed Nov. 24, 2015

    I have become a permanent customer of the Dansville Mavis Tire. It is very hard to find a car repair shop that you fully trust. Mavis Tire has become that place for both of my vehicles. The only negative thing is the lack of a coffee machine for customers.

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    Reviewed Nov. 23, 2015

    Totally happy with the service I received.

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    Price

    Reviewed Nov. 22, 2015

    I needed 4 new tires with winter fast approaching. A big financial lay out when you're living pay check to pay check like me. The assistant manager and manager listened to my concerns and came up with the best price. Needless to say, it's going to be a great Thanksgiving this year. Thanks Mavis!

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    Punctuality & Speed

    Reviewed Nov. 20, 2015

    Fast and good work for me! Both of my cars tires oil changes!

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    Staff

    Reviewed Nov. 20, 2015

    Great people. Did good job. Hub right front changed.

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    Reviewed Nov. 19, 2015

    Repair punctured tire - I have since returned the car to dealer as it was leased, however service was excellent and prices fair. I always recommend Mavis tire to friends.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    We are always pleased with the service we get at our neighborhood location. The person at the counter is always courteous and helpful. And if it is an emergency they let us know if they can fix a problem right away or if we need to leave the vehicle. And they do always get the job done in a timely manner that is pleasing to us. Will continue to do service with them.

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    Staff

    Reviewed Nov. 18, 2015

    Greg ** was extremely helpful, courteous, and knowledgeable. Perfect experience! Thanks Mavis!

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    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2015

    Service manager and technicians were great. Always happy with service and products. In and out so fast... love it! Certainly would recommend. Keep up the good work!!!

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    PriceStaff

    Reviewed Nov. 18, 2015

    My husband hit a severe pothole that damaged two tires. Luckily, we had purchased the road hazard warranty (only $12 per tire). The team at Mavis Tire handled this very professionally and replaced both tires with a pro-rated cost based on how much of the tread we had used up. It was very reasonable and I was happy with how efficient they were. I only waited an hour and a half and I had brand new tires. They rotated them at my request.

    Later that day, my check tire light came on and I returned to the garage. Again, the staff were professional and courteous. They realized that the two tires they hadn't serviced were under inflated and they inflated them for me at no charge. I would have checked this myself and found this out, but they are very close to my home and I was doing an errand near there when the light came on. Once again, great service and I am very satisfied. Kevin, the manager, was especially helpful and I did not feel that he talked down to me as a woman. I will definitely be returning!

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    Price

    Reviewed Nov. 18, 2015

    I have been a Transportation Management Professional for 40 years. I am impressed with the honesty, integrity and attention to safety that is displayed with each service request. Mavis's goals of safety & reliability are always executed cost efficiently by Debby & Tony. The store always strives to provide the best value for the customer with each repair or replacement while never compromising safety.

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    Staff

    Reviewed Nov. 17, 2015

    The shop was very clean and organized and the staff answered all my questions professionally.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2015

    Mavis on Rt 55 Poughkeepsie by Apple Valley Mall - The staff is always extremely helpful, honest about needed repairs, and schedules without overbooking. They fix/maintain all 4 of our vehicles in a timely fashion. Answer all questions in detail or actually show us the physical problem that needs to be fixed before we commit to spending money on any major repair.

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    Punctuality & SpeedStaff

    Reviewed Nov. 17, 2015

    Everyone I spoke with was friendly! Quick service! Louis was great, took time to explain to me what was going on! I would definitely recommend friends and family come to this shop for service! Louis kept other customers updated on the status of their vehicles. It's obvious that he cares about his customers and wants to make sure they leave in safe vehicles!

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    Staff

    Reviewed Nov. 17, 2015

    I was helped greatly. I was told my inspection would be within an hour and within 10 minutes they inspected my car. My inspection was good and the young man that serviced my car walked me to my car after the inspection just to go over the fact that in a couple of months I would need to get new brake pads. He was very friendly and polite. Thank you!

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    CoveragePrice

    Reviewed Nov. 17, 2015

    Repair quote was honored, work was done in a timely professional manner. Great job - I will be back with any future issues for my vehicles that you cover.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2015

    Joe ** and his staff are outstanding. I have brought my vehicles as well as my girlfriend's vehicles in for a variety of services and each time we had a great experience. Fast, friendly, genuine service and reasonable rates. We will definitely be back.

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    PriceStaff

    Reviewed Nov. 15, 2015

    Prices are good. Attention was good. No complaints, overall services good. I'll recommended to anyone to visit Mavis and get tires from them.

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    Staff

    Reviewed Nov. 15, 2015

    The staff at Mavis tire are very professional and are very knowledgeable. I will recommend your service to all of my friends and family. Thank you Mavis.

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    Staff

    Reviewed Nov. 15, 2015

    Outstanding service from Mark and Joe. The crew that works at the Bethpage location is amazing. I will continue to use Mavis for all my automotive needs. Way to go!!!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 15, 2015

    MAVIS ON HEMPSTEAD TURNPIKE in BETHPAGE, NY is the reason my son's engine seized. My son took his 2012 Mazda in to get a simple oil change and they screwed up. Someone didn't screw something on right and the same day all my son's oil leaked out of his car. We immediately took it back and they fixed and filled the oil tank back up. The manager apologized, said it was entirely their fault and if we had any problems at all they would accommodate us. He explained he has insurance for these kinds of mistakes and if anything were to happen to the engine they would take care of it.

    Well about a month later my son's engine started knocking. We immediately brought into the shop and it needs a new engine because of Mavis' mistake. We called Mavis and the manager was rude and said there is nothing he will do and to call the warranty. The warranty will not cover and we are now responsible for a new $8000 engine. Mavis pretty much hung up on us when we contacted them back and said "Too bad".

    I now have to start a big process filing claims with DMV to make them pay for their mistake. Not to mention my son has been out of a car now for 2 months while it sits at the shop, while we continue to make loan payments to the bank and he had to drop out of college classes because of transportation problems. I am so upset with Mavis and how they destroyed my son's car with a simple oil change and their response to the situation. I will make sure Mavis is responsible for what they did no matter the inconvenience it may bring me. Please stay far away from this place they are unqualified!!!

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    Staff

    Reviewed Nov. 14, 2015

    Service is great and convenient. The service manager was really nice and asked me if I wanted to do a tire rotation for free. Of course I agreed. Overall, great new convenient place.

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    PricePunctuality & Speed

    Reviewed Nov. 14, 2015

    I went there for an oil change and they were extremely fast and professional. They also checked all my fluids and tire pressure. Very happy with the prompt service and value cost of labor. I will keep coming back.

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    Staff

    Reviewed Nov. 13, 2015

    Service is always great and Russ is great with customers! I don't even take my new car to the dealer for free oil changes. I pay to have them done at Mavis in Franklin Square, NY. Thanks.

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    Staff

    Reviewed Nov. 12, 2015

    Snow Tires purchase and mounted on wheels. Some of the invoice information is incorrect, **, miles 30,305. Taken in and service performed in a timely manner. When a different price came up, price was adjusted to the quoted price given. Everyone I encountered was efficient and friendly. I would and have recommended other I know to check out Mavis.

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    Staff

    Reviewed Nov. 11, 2015

    The manager Micheal was very helpful and considerate. Great experience. Thank you!

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    Staff

    Reviewed Nov. 11, 2015

    Great service. Good products. A+++

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    Reviewed Nov. 10, 2015

    So far, great tires. Good on turns & exceptionally low noise.

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    Staff

    Reviewed Nov. 10, 2015

    My issue was handled very professionally and fairly priced. Personnel were very courteous, have excellent 'people skills'. I would recommend this facility highly.

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    Staff

    Reviewed Nov. 10, 2015

    I like going to Mavis. The guys are courteous and professional. They get the job done and I'm very satisfied

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    Staff

    Reviewed Nov. 10, 2015

    The manager is just great, the men he has are also great. Vincent knows I can't leave my car if it can be helped. He has worked with me over the years to help keep me on the road. I just can't see going any place but here. I hope this will never change for I trust the people here.

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    Staff

    Reviewed Nov. 9, 2015

    Mavis inspected my car thoroughly and it passed the NYS inspection. Although my tire tread depth was getting low I knew it was still within guidelines. The technicians at Mavis pointed out that I would need new tires soon but did not pressure me into a purchase. They did point out my rotor wear and suggested new rotors but again did not pressure me into a purchase. I opted for the brake service and the car is good as new. Thank you Danny and staff!!!

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    Staff

    Reviewed Nov. 9, 2015

    I'm not going to leave a long drawn out comment... Just go there and see for yourself! The Jefferson road crew works great together! Mike is great at leading the team. The techs are knowledgeable and explained everything to me. I've already recommended them and will continue to use them!!

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    PriceStaff

    Reviewed Nov. 9, 2015

    First tire purchase to Mavis in North Tonawanda & would highly recommend. The staff was extremely courteous, knowledgeable, & helpful to all who came in w/ questions/requests. The prices were terrific. Definitely a five star visit!

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    Staff

    Reviewed Nov. 8, 2015

    Like I said in the other survey the mechanic Chris treated my car like it was his own. He knew what he was doing. Very concerned mechanic. Great Job! The Managers Chris and Jose were outstanding. Very concerned about your needs and follow through.

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    Staff

    Reviewed Nov. 8, 2015

    The fellows who work at Mavis in Auburn are the most respectable people I have ever had to deal with. I had just received my car back from a dealership after they "fixed" an oil problem. Mavis looked at it and found a significant oil leak.

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    Reviewed Nov. 8, 2015

    Repaired tire and rotated same.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2015

    I live very close by and have gone to Mavis for things like inspection, tire patches, and brake service. The staff is always easy to talk to and responsive to my questions and concerns. The work is always completed within the timeframe they set and the prices have been extremely reasonable. Dan, the manager I typically speak with, is super friendly and knowledgeable.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Nov. 7, 2015

    I purchased 4 new tires last January. They were installed, aligned and balanced in a reasonable period of time. Great customer service!

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    Price

    Reviewed Nov. 6, 2015

    This location is outstanding in personalized service. Not only did they do the work in the time, they said the price was less than quoted. I will be back!

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    Price

    Reviewed Nov. 6, 2015

    The prices seem to be very fair and the gentlemen that work at the Freeport New York location are really awesome and very knowledgeable about cars and tires. I'd definitely go back for more tires!!

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    Punctuality & Speed

    Reviewed Nov. 6, 2015

    It was a Sunday afternoon when I decided to get up and get my oil changed, buy 4 Tires and get an inspection. Sure enough I went in and was taken care of quickly. All work finished in a few hours and my SUV runs like a champ! Thanks Mavis, W. Ridge.

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    Staff

    Reviewed Nov. 6, 2015

    The employee did a great job and showed me and explained what he was doing. Very courteous.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 5, 2015

    Great service, very professional, polite. Work done on time at very reasonable prices. If I had similar work done anywhere else the bill would have been significantly higher. They have made me a customer for life. Kudos to the crew at Mavis.

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    Reviewed Nov. 5, 2015

    Very Happy with the service and the help offered to me when I stopped to have my tire check due to a slow leak.

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    Staff

    Reviewed Nov. 5, 2015

    The staff continues to do expert work. Front guys at the counter and to the mechanics that work on the cars.

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    PriceStaff

    Reviewed Nov. 5, 2015

    Excellent service. Professional, courteous, efficient, competent, and competitive prices.

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    Staff

    Reviewed Nov. 5, 2015

    Absolutely the best place in Scranton, and anywhere else for that matter, to get your car repaired! We have always had excellent service and Steve and his staff are always caring and courteous, and have fit us in when we have come in for emergencies. We recently got our daughter a set of tires and had another great experience! Thank you, Cole Muffler!

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    Staff

    Reviewed Nov. 4, 2015

    Great visit. Fixed my vehicle in a timely fashion and was very knowledgeable.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2015

    My experience with MAVIS was enjoyable because the service managers James and Paul made me feel confident that they would handle my problem fast and with expertise. I am very satisfied.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2015

    Had a damaged rim. The team at Mavis Tire in Batavia are the best! Always friendly, always professional and quick like lightning. Seriously it is always a great experience. Highly recommended!!

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    Staff

    Reviewed Nov. 3, 2015

    I most recently purchased 4 new tires and had an oil change done on my vehicle. Manager Anthony **, from The Carmel location was very helpful and knowledgeable. The wait for my vehicle was just as I was informed. I will be back at this location.

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    PriceStaff

    Reviewed Nov. 1, 2015

    The workers at Mavis tire in Selden were very nice and great workers. I explained my problem and they figured out what was wrong. Their prices are fair and reasonable. Chris was the one who helped me out a lot. Very knowledgeable and respectful.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 31, 2015

    The service received at your Transit Road Store in Williamsville NY was exceptional. The service manager went above and beyond to help me with my purchase, get the tires into his store and install them exactly like he promised. This is hard to find today. The only improvement I would suggest is in your call center. Everything I was told was incorrect. There were several other customers in the waiting room with me and we all shared the same experiences of your call center.

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    Staff

    Reviewed Oct. 31, 2015

    I have used this location a number of times for service on my Honda and have been very satisfied with the services provided. The staff is always kind and courteous.

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    Staff

    Reviewed Oct. 31, 2015

    Robert, the service writer was pleasant and knew right where the drinking cups were when I was drying up. Scott was who I spoke with initially and did what he said he would. Tim and Tony aka Anthony both did excellent work and I can't state strongly enough what a change in the way my Sequoia now drives. It's a 2005 with 96,000 and it drives like new! Thanks to all the hard workers at Mavis in Patchogue. It's always a pleasure.

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    Reviewed Oct. 31, 2015

    Had oil change and snow tires mounted. They keep me appraised of what was going on and had my vehicle ready when they said they would.

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    Staff

    Reviewed Oct. 30, 2015

    Today's visit was due to me needing an oil change, getting my first tire rotation (with Mavis) and having a question answered about my dashboard. Mr. Henry ** personally oversaw the work I needed done. After further inspection he informed me that I needed new spark plug and struts. He showed me the faulty spark plug that were in my car; two of them weren't even for MY vehicle. All of the staff at Great Neck are professional, courteous and I will keep going to them.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 29, 2015

    I have been going to Mavis on Sunrise Hwy. in Bay Shore for as long as they have opened. The service has always been courteous, fast and at a reasonable cost. I would not take my truck any place else to be repaired. Tommy is a great service mgr.

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    Punctuality & Speed

    Reviewed Oct. 29, 2015

    When I took the car in the brakes were screeching and the brake light was coming on and off. Also tire pressure light was on. They consulted me on the brakes and explained the warranty. I okay them to put on brake pads. And one of the tire valves was loose. They repaired it and placed caps on the ones that was missing. All of this was done in a considerable time. I will be returned on sunday for them to install an air cabin filter.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2015

    By far the best customer service, the best deals. I will be a customer for a long time. Neal and Virgil were just great. I can't thank them enough for what they had done for me. As a disabled veteran, times are tough. I needed new tires and they exceeded all levels of expectations. Thank you Saratoga Mavis!!

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    Customer ServicePrice

    Reviewed Oct. 28, 2015

    A repeat customer several times over. Mavis always provides competitive prices and excellent customer service. Other retails should follow suit. Mavis has set the standard. Thanks as always.

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    Staff

    Reviewed Oct. 27, 2015

    We went to Mavis in Wappingers just to get our oil changed and rotate tire. Regular maintenance. The guys found an issue with the axle and immediately fixed the issue. Chris (the manager) went above and beyond and has earned our business as well as our recommendation to many others! Chris was extremely helpful, made sure we understood everything that was going on with our car and earned our trust!

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    Staff

    Reviewed Oct. 26, 2015

    Service Manager Mr. Michael ** and mechanic Roberto did excellent job on my truck 04 Trailblazer. All 4 new rotors and all 4 brakes, job done in less than 1 hour. Thank you Mavis for this good people.

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    Reliability

    Reviewed Oct. 26, 2015

    I had a strut/spring replacement done, after much work done to my car and all new parts put in, one of the major new parts was defective (unknown to them). I was offered an immediate replacement at no extra cost to me and sincere apologies for my inconvenience. The matter is being handled immediately and to my satisfaction, I would not go ANYWHERE ELSE again for these types of repairs!

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    Price

    Reviewed Oct. 26, 2015

    All my cars GMC, Ferrari, Xterra and Dodge - They are always on point, concerned and affordable.

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    Staff

    Reviewed Oct. 24, 2015

    Nicest place to do business with, treated with respect and courtesy never better. Randall took care of the total transaction with no problem at all, explained all and every question. I now recommend Mavis to all my business associates and friends and family.

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2015

    Just want to say, I have only been there once. It was a very good experience, and the cheapest place that I went. I shopped around. Also he really respected my time, I was on my work break. Back to work on time. Thanks Gregg (West Hen. Rd).

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    Staff

    Reviewed Oct. 23, 2015

    Going to STS-Mavis in Beacon is always a pleasure. Clean waiting area, all of the staff are friendly and courteous. I feel my car is in great hands!!! Thank you.

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    Staff

    Reviewed Oct. 22, 2015

    I have been a loyal customer of Cole Muffler/Mavis Tire for over 16 years. I am a single mom so my Finances are always important. I have ALWAYS been treated fairly and professionally and unlike your competitors I have never been sold something I did not truly need. I have even asked to be shown the problem and with no hesitation the Manager has personally shown me the issue. I will continue to recommend your company to my friends & family and I compliment you all on your OUTSTANDING AND PROFESSIONAL service. Thank You again.

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    Customer ServicePrice

    Reviewed Oct. 22, 2015

    Absolutely could not beat the price if you tried and customer service was excellent. I will be going back for my future tire needs for sure!

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    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2015

    It was a pleasant experience from the start. Ian and Austin could not have been more helpful. The job was completed properly and quickly. Mavis and their team made a loyal customer out of me. Thanks guys!

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    Installation & SetupPrice

    Reviewed Oct. 21, 2015

    Was happy with the tire deal for type of tires vs. what was previously installed and the price, even without rebate was a great deal. Actually paid less than the previous install from a few years ago. Add in the rebate and I made money on the sale. Work was done correctly and in a workmanlike manner. I've used Mavis for all tire needs for all my cars since they opened here in Carmel.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2015

    I have been going to Mavis since they opened in Patchogue. Scott ** is the Manager and I have been dealing with him for years. I always find the service accurate and Fair. I am never over sold if I have an issue and need a fix, I am given a explanation of what issue is and suggestions on how to repair. The shop is very Friendly, always has a nice appearance. This visit was just an Oil change on my 2004 Jeep. I had put tires and struts on this earlier in year also. In past they did Brake work. Every time I go with one of my cars it has always been a pleasure. If I call and ask "can you do today" I get an honest answer. "Come on right over. Do you want to wait or leave it". Or "we're really busy today, would you like to schedule tomorrow etc." Scott always makes the decisions easy and he assists.

    Thanks again.

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    PricePunctuality & Speed

    Reviewed Oct. 20, 2015

    I had both rear wheel bearings replaced on my Toyota Highlander at the Batavia, NY Mavis tire shop. They did the work quickly in about 2 hours and were also very friendly and professional. Their prices are great when compared to other repair shops in this area, and are quite a bit lower than any of the Toyota Dealers that I contacted. Highly recommended, professional repair shop!

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    Customer Service

    Reviewed Oct. 20, 2015

    Got car towed to this station because they had a new Dunlop in stock to match my other 3 new tires. They checked it all out, did the repair and communicated details. Great experience at this shop. I called in the morning and everything I was told happened...thank you.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 20, 2015

    Staff very helpful and knowledgeable. I bought four tires and they had them installed and ready to go within a few hours. The store was busy that day, and I was a walk in. They took care of me very quickly and efficiently.

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    Reviewed Oct. 20, 2015

    Oil change and service. Excellent place to bring your car!! Very satisfied. :O)

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    Staff

    Reviewed Oct. 19, 2015

    The manager, Raj ** helped me immediately when I walked into the shop. I explained my problem and was informed how long it would take to fix the problem. The atmosphere was friendly and efficient. Sure enough my problem was resolved in the time Raj said it would be. Great service!

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    Punctuality & SpeedStaff

    Reviewed Oct. 19, 2015

    Fast, friendly and efficient staff. Took me right to my car to show me the issues first-hand and explained things to me. Very knowledgeable. Will return!

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    Installation & SetupStaff

    Reviewed Oct. 19, 2015

    This shop did a great job for me on a Sunday(!!) when I needed assistance installing a new battery that another vendor couldn't install because my old one was leaking acid. Who knew a tie shop could do this?! They took me right in and got the battery done within 15 minutes. Very pleasant staff. Highly recommend!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2015

    Purchased 4 new Michelin Defender tires (235/65/16's) for my 06' Grand Marquis in August 2015, along with an alignment. After 3 months and 12,000 miles later, I love them. My first choice was the Continental TrueContact, which is a very high rated tire and desirable for mostly highway usage (which I do daily). I found the atmosphere of your Albany, N.Y. Shop (downtown Central Ave location) not only to be very professional in service to the vehicle, but also well versed in selecting the proper tire for the driving conditions/style of the customer. And extremely courteous, displaying excellent people skills, always answering questions WITHOUT negative attitude.

    I would go to Mavis always for my tires on my other vehicles and as well as my trailer (which needs tires in the very near future). I am sold by their commitment to provide the highest quality of service to the consumer/customer. And I would definitely recommend Mavis to my associates, friends and family.

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    Reviewed Oct. 17, 2015

    Have always loved the experience.

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    Reviewed Oct. 17, 2015

    Very good, recommend Cold Spring Mavis to everyone.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 17, 2015

    I had a great experience with Mavis. They took their time and did the job accurately. I would recommend all people to go there. The prices are fair and reasonable and they had great customer service.

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    Staff

    Reviewed Oct. 16, 2015

    Tires/alignment/oil change - They do a great job. Very friendly.

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    Staff

    Reviewed Oct. 16, 2015

    The salesmen and repairmen were very courteous. They explained what they were doing clearly and gave me the discounts that were available. I have returned here over the years and find it a good place for my tires and other car needs.

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    PriceStaff

    Reviewed Oct. 16, 2015

    Great service and prices are good. Clean shop. People are friendly. Will go back if need be.

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    Reviewed Oct. 15, 2015

    Received the car back sooner than expected.

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    Reviewed Oct. 14, 2015

    On 9/25/15 I brought my teenage son's car in for 2 new front tires and a alignment. This was 2 days after we had the whole front end replaced. Last night 10/13/15 my son noticed that there was about 1 1/2 in of cord showing on both front tires on the inside of the tire. No alignment sheet was given to me at the time of service and based on the wear of the tires one was never done. The store manager told me that it was due to an inferior tire that we purchased, tires that he recommended. He advised me that he was going to replace the tires for "free", do another alignment and provide the printout of it and replace 3 studs that got stripped in the process. According to the invoice that I signed, there is a 30-day limited warranty on labor plus a 90-day warranty by the manufacturer. I was not getting the work for "free". I paid for it and got inferior work to start with!

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    Verified purchase

    Reviewed Oct. 14, 2015

    I have had my very old Saturn SL1 services at Mavis in Great Barrington several times over the last year. Each job was priced fairly or discounted in some way, with incredible service/turnaround. Expert manager Kenyatta keeps things running smoothly. I recommend Mavis to everyone! Thanks a lot.

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    PriceStaff

    Reviewed Oct. 14, 2015

    I needed to do comparison shopping for my 84 year old father who unexpectedly had to buy 4 new tires to pass inspection. On a fixed income, we needed the best price. Jim from Mavis was AWESOME. He made sure we got the best price, tires & service.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 13, 2015

    I know people read this thinking that these people must know someone that works there. I do not. I shop around and seen Cole Muffler had an ad for tires and looked it up online and then seen that they were with Mavis. I then called and got tires 1 year ago. Fuzion touring tires good tire, good price. I got 33k miles and they were still would have passed inspection with 5/32 left but got a nail in them. Due to the price and the fact that I have a Subaru I opted for 4 new tires so I called Mavis after looking online again and they gave me the regional tire guy. He gave me a price over the phone which was cheaper than I thought and got me an appointment in 1.5 hours. I got the Crosswind 50k tires and inspection. They inspected my car and were thorough and did not try to sell me anything or tell me something needed fixing.

    They advised me of thing will need to be replaced in the future but advised me to check with the dealer prior to having them fix it due to warranty. I was surprised. I have avoided chain style places due to the bad experiences I have had in the past. Shane was great and appeared to be very honest. I then left the place and had a tpms sensor come on and thought here we go. I returned and 3 guys stopped what they were doing and came out to my car to try to resolve it. 5 to 10 minutes later it was addressed by James or Jason, I didn't get his name but very solid on info and fixed the computer in seconds. As for the tires they are outstanding so far. I would purchase them over the Fuzion again. They seemed to return the factory feel with no road noise. I will return next year prior to winter for another set. I have already told about 10 people about my positive experience there and I'm spending the time to write this.

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    Punctuality & SpeedStaff

    Reviewed Oct. 13, 2015

    Always have a good experience at your Riverside, CT location. Chris is always courteous and nice to deal with. Tire needed was ordered fast and the job was done in a timely manner.

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    PriceStaff

    Reviewed Oct. 13, 2015

    Scott and team were able to diagnose problem and provide me a quick resolution at an extremely fair price. Jeremy, Scott and team, you guys really take care of your customers. Never change the mindset of keeping your customers needs top of mind.

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    Reviewed Oct. 12, 2015

    My all experience in Mavis was excellent. Keep up the good job!!!

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    Punctuality & Speed

    Reviewed Oct. 12, 2015

    New tires and other work done quickly and expertly.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2015

    I have been here three times and these guys are 3/3, 100% success and customer satisfaction rating. They are knowledgeable, fast, and they are really willing to help and work with you. I went yesterday for an oil change and tire rotation and something's came up and I found out I needed shocks on the back. Normally you'll go to a place like Jiffy Lube and they try and sell you 15 additional things when you're just there for your $22 oil change and a car wash.

    You go here to Mavis and I feel like they're trustworthy and won't push unnecessary things on you unless it's serious or something like in my case, shocks were wearing low and were going to be causing lots of future problems. Now nothing with cars is cheap, and these guys worked with me and gave me a great discount on what I needed. They have solidified their place here and I recommend them to everyone. And it's not just this Mavis either, I've had positive experiences in Kingston and Middletown before too. Two thumbs up.

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    Staff

    Reviewed Oct. 12, 2015

    Mavis people were incredible, hard working, to try to get 427542 parts I needed so I could drive out of there. Store was crammed full of people, everyone worked perfectly under pressure. They gave me a ride with my two dogs to the train. They found the parts overnight and car was ready next day. Amazingly on Columbus Day weekend.

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    Staff

    Reviewed Oct. 12, 2015

    I pulled in at 5:45pm with a flat tire, and Matt & his crew had two new tires on my car in less than 45 minutes!! No hassles, no bad vibes, just excellent service!!

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    Staff

    Reviewed Oct. 10, 2015

    Manager Trevor was the best. He took great care of me.

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    PricePunctuality & Speed

    Reviewed Oct. 10, 2015

    I always take my car to Mavis in Centereach because they are honest, have the best prices, and always deliver repairs on time.

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    Reviewed Oct. 9, 2015

    I am very satisfied with all the work I have had completed at Mavis Tire. I will continue to use this shop and advise my friends and family.

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    Price

    Reviewed Oct. 9, 2015

    Good, fair service and prices. Thanks...

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    Customer ServiceStaff

    Reviewed Oct. 9, 2015

    Manager Patrick ** and his staff are awesome and give incredible customer service. This is why I continue to use the Mavis Lagrangeville location.

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    Staff

    Reviewed Oct. 8, 2015

    Check engine light and oil change. They told me why my engine light is on. Also all the workers has good personality.

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    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2015

    I keep coming back. Michael gave me great service - helpful, knowledgeable, fair, prompt, pleasant.

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    PricePunctuality & SpeedStaffReliability

    Reviewed Oct. 7, 2015

    I am writing this note as a community service to warn people about Mavis Tires in Haverstraw, NY. This is not a random rant to bad mouth this company. It's to save any person that is considering taking the car for a service at Mavis Tires NOT to even think about going there. Do NOT take your car there. I repeat DO NOT TAKE YOUR CAR to a Mavis Tires in Haverstraw, NY. You CANNOT trust them. They are not reliable at all. Such a horrible service. Bad management. I took my car to the Haverstraw store, Saturday, September 3rd 2015. I got 4 new tires, and paid for alignment, which by the way it was NOT cheap at all. After more than 4 hours, the car was done according to them. Not true, since I had to come back the next day. So obviously they didn't do a good job. To my surprise, right after leaving, I barely drove 20 minutes and notice that the steering wheel was shaking a lot.

    I couldn't take the car back at that same day because the store was already close. Sunday I didn't even drive my car because was shaking a lot. It seems like the whole car was going to fall apart. I was afraid to drive it. And I have a fairly new car, and very safe - Subaru Impreza 2011. Monday I had to go to work, but right after work, I took it back to the store and told them about the problem. They said they would fixed it. I waited for one hour. And it was not shaking anymore. So that problem was apparently solved. When I drove the next day, Tuesday, I was shocked and really upset that the car was pulling to the right, very strongly. I could barely control the car. I could NOT believe that this was happening!!! Again!!! For the 3rd time I would have to take the car to get fixed! So after work, I took my car to the Nanuet store, since this location is closer to my job and I had class tonight. It took 3 hours and half to my car to get fixed!!!

    Since they had to check the balancing for the 3rd time (when you get new tires, the balancing is included, so supposedly they did for the 1st on Saturday, the 2nd time on Monday to fix the shaking and the 3rd time on Tuesday), they found out that one rim had a bender. So my question is, on Saturday, when I took my car for the 1st time to get the tires fixed, why nobody told me about the bend on the rim??? Because they were careless and did a poor job. I do not understand how that happened. They didn't tell me anything about the rim, I barely drove the car, and I am 100% sure I didn't hit any potholes, since I was driving super slow and carefully because the car was shaking, then pulling to the right. I felt that the car was not safe!!!

    To be fair, the store in Nanuet tried to make the situation better, by checking the balancing one more time and doing the alignment again. Meaning that they had to do all the work that I already had paid for, again, because it was done properly in the 1st time and even found out a bend on the rim, which was never communicated to me before by the other store. But honestly, they didn't do more than their obligation. Obviously. They saw how really upset I was, and even offer that I would take my car again in a few days to get it check again. But I also have to say that they really try to be helpful and it's not their fault that the other store made such a horrible mistake, that they needed to work 3 hours and half to fix it. I wonder if because I am woman and they think (mechanics) that they can treat me like an idiot, like I don't know anything about cars. I felt so disrespected!

    If I don't know something, I will research it, ask people. I might not be an expert in cars, but I consider myself very smart. So looked it up online to get information so I would understand better what was happening with my car and not be treated like a fool. I wonder if a man took the car to the store, would be any different. I mean, we are in the 2015. Do I still need a man to take my car to the mechanic? Can't I take it and still be treat with respect? I am not saying that I don't need a man, not at all, but can't a woman take the car to the mechanic without going through all this??? Something so simple, like changing tires shouldn't be so stressful!!! I wasted so much time, had a horrible headache, I was extremely frustrated and stress out with the whole situation. I was 2 hrs late for my class. It totally ruined my day. Please share this, so other people know that they should NOT take their car to Mavis Tires in Haverstraw, NY.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Good Afternoon Raquel,

    We deeply apologize for the inconvenience you experienced. Mavis is committed to providing its customers with exceptional customer service. We would appreciate the opportunity to discuss this issue with you. Please contact us at 914-984-2500 option #2 at your convenience.

    Thank you,

    Mavis Support

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    Staff

    Reviewed Oct. 6, 2015

    Excellent and courteous service.

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    Punctuality & Speed

    Reviewed Oct. 6, 2015

    Fast & efficient service. A pleasure to deal with.

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    Reviewed Oct. 5, 2015

    The salesman helped me find the perfect tires for my truck and the service was excellent! Taking my other vehicle there next month!

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    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2015

    Friendly, courteous staff. Did a great job correcting the problem someone else left me with. They got me in and out on a Sunday quickly. Truck handles great.

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    PriceStaff

    Reviewed Oct. 5, 2015

    Robert ** the Assistant Manager was very nice and answered all my questions. The tires were a very well priced, much cheaper than what Sears wanted. I watched the Tire Tech. and the wheel alignment Tech. as they worked on my car. They were professional and seemed to pay close attention to the details.

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    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2015

    Very quick to order and repair my blown out tire. Very professional and helpful.

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    Staff

    Reviewed Oct. 5, 2015

    Great team, fair and honest. Thanks!

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    Staff

    Reviewed Oct. 5, 2015

    Consistently the managers and mechanics at the Oswego Mavis store have been professional and have treated me fairly above and beyond what I would expect from a repair shop. I would like to add a special thank you to the Managers Daryll, Bob, Tom and the mechanic Jeffrey for treating me and my vehicle with respect and doing the job in a professional manner! Thanks again guys! And I will be back in a couple of weeks to get those new tires put on!

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    Staff

    Reviewed Oct. 5, 2015

    Excellent service especially from Corey, Lou and Georg. Respectful, courteous, really listened to what I said and made me feel at ease. Thanks Guys.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavistire.com