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Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Visit www.mavis.com
Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    1 featured review
    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 21 Reviews 2775 - 2925
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 3, 2020

    Went into Mavis in Elmira, NY for a quote and appointment for 4 tires. Price was right and they took me on the spot. The tires were installed, an alignment done and the yearly inspection completed... All in less than 45 minutes. Great experience. Go see these guys, you can't go wrong.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 3, 2020

    My tire had a slow leak on Sunday and I was in another state at the time. It was Sunday and my options were slim. Thanks to Mavis Discount staff and Joe for being a great service to my wife and I. We made it home safe and the customer service was phenomenal. Thank you so much once again for being great.

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    Staff

    Reviewed Aug. 3, 2020

    Had a tire issue, of course, on a Sunday afternoon. Luckily Mavis was open. Once car was taken in, checked and course of action determined, took all of 10 mins to complete the work. All reps I interacted with were very polite, professional and kind.

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 3, 2020

    Phil and Andrew were excellent, ensuring my wheels and tires were up to expectation. They stayed late and worked with me on all pricing and service. They have earned my business and I will recommend them to everyone I know.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2020

    I went today and had the Woodstock location put tires on for me. I brought my own tires with me too. Keith, I believe the store manager, was so kind over the phone and when I got there he was just as kind. I did tell him how nice it was to have been treated with such kindness and it warmed my heart. He didn’t know because I didn’t tell him, but I am recovering financially from the hardship my soon to be ex husband put us in without my knowledge. I had to save for every step of buying the tires to having them put them on. Thank you for having such a kind person at that location.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Aug. 2, 2020

    While 5 hours away from home on a trip to see our son, our SUV low pressure light came on. We stopped at a Mavis store in Kathleen Georgia. The customer service person DANA heard our story and found a way to squeeze us into an already booked schedule (the store was packed with customers). They found within minutes that we had a nail in the side wall of our tire and it wasn't repairable. They were able to mount a new tire on our vehicle and we were then able to continue our travel. Dana told us (my wife and I) that she wanted to get this handled for us to keep us safe on the road. I can't say enough about how appreciative we are that she got this potentially dangerous condition handled. Highly recommend this store.

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    Sales & MarketingStaff

    Reviewed Aug. 2, 2020

    My local Mavis Discount Tire Center is staffed by friendly and informative people. It feels like a neighborhood mechanic that has worked on your car for years. I trust their service and appreciate their advice and recommendations on upcoming service needs.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2020

    I had an alignment done on my 2001 Chevy Astro van. It was done perfectly. Was very very happy I will recommend this Mavis and I will be coming back as a permanent customer. The staff inside was extremely friendly. The appearance of Mavis was extremely clean. It was done very quickly. I'm very very happy.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2020

    They were quick and professional, Mike the manager was and is always on top of things. Kids loved watching the guys move quickly. We most definitely will be back for tires and anything needed done on our vehicles in the future , we found a home for repairs and know we will be taken care of.

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    Staff

    Reviewed Aug. 1, 2020

    This is my second time coming to this store! EVERYONE that I’ve ever came in contact with is polite, kind, very helpful & they stick to their word on when your car will be ready! They also don’t try to get over on you (for my ladies). I told a friend I’d drive miles just to come here! Thank you all!

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    Reviewed Aug. 1, 2020

    I was very happy and pleased with the work that the guys did. Thank you so much. I will make sure tell my friends about your good work. Very pleased. Will be telling all my friends about Mavis and their good work and great place to go.

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    Punctuality & Speed

    Reviewed Aug. 1, 2020

    I take my car to the Franklin Ave location in Franklin Square, NY. Russ runs a tight ship! Never feel taken advantage of. Totally trust him and what he recommends now and what can wait being on a budget. I've taken both my cars there. Would and have recommended. Give him a BIG raise.

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    Punctuality & SpeedStaff

    Reviewed July 31, 2020

    I had a scheduled appt for the AM. But instead I arrived midday for an oil change which I thought would have taken all day but I was out in no time. Giovani was very courteous and professional. I’ll be back!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed July 31, 2020

    Great and knowledgeable customer service. I'm always welcomed with a smile and warm greeting of "How may I help you today?". I received exactly what I asked for and the service was fast and efficient. Even trying to provide discounts when applicable.

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    Reviewed July 31, 2020

    I pulled up, they jumped in and handled me, very nice people, ask for Josh or Cowen. They did an awesome job!!! I'm from out of town, didn't know them at all, and they treated me very well, and had a flat tire, pulled right up, and bam they resolved the issue, I'm so happy with their service.

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    Sales & MarketingStaff

    Reviewed July 30, 2020

    I have visited Kauffman in Pooler multiple times and each time I was incredibly pleased with the service and especially the staff. They communicated throughout the entire processes and didn't pressure me into multiple "fixes" like most mechanics are notorious for.

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    PriceStaff

    Reviewed July 28, 2020

    I had another great experience with Mavis today. This was my 2 set of tires from them for a different vehicle. They are great and easy to work with. Very professional! They make you feel like they are truly there to help not just sell you the most expensive tire.

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    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffRatesTransparencyHonesty & Transparency

    Reviewed July 28, 2020

    I don’t like doing this, but I feel I have no other choice. I am very concerned with the service I received yesterday. I brought my vehicle in for an oil change and to have my brake pads inspected and replaced and to take advantage of their special for brake pads and installation ($99 for cars; $109 for larger vehicles: trucks, SUVs, etc.). I made an appointment the night before and brought my vehicle in early to drop it off and pick it up later in the day. I informed an attendant at the desk that I was there to take advantage of the special they were promoting on their website and to have my oil change. I also added on a pair of front wiper blades. I dropped off my keys & vehicle, and headed home to wait for their call.

    Later that day I returned a missed call from them and had the following conversation: Me: "I see I missed a call from you guys. I dropped off the Nissan Rogue earlier today." Mavis Rep: "Yeah, Mr. _____. Your car is in good shape overall. We looked at your brakes. You’re not in danger if you took it in for inspection, but you’re about 98% worn in the front and about 90% worn in the rear. We can take care of that for you." I told them to proceed and they informed me that they would call me once it was ready.

    Here’s my reason for concern. I calculated what an estimated cost would be. 2 pairs of front and rear brake pads at the higher price of $109 installed + $30 for wiper blades + $70 for the oil change puts me at around $350. I return to Mavis to pick up my vehicle and pay for service and am quoted $730+ for the cost. I asked for an explanation and was quoted the items I listed above in addition to ROTORS I NEVER ASKED TO BE REPLACED.

    I’ve owned vehicles for over 3 decades and am well aware of what it takes to fix brakes. At times you just need pads; other times you’ll need rotors as well. I get that. What I don’t understand is why, when speaking with the gentleman at Mavis about my car, did he NOT mention that my rotors needed to be replaced, especially when my reason for the visit was to take advantage of the brake special they’re running. It would’ve been nice to be informed that my rotors were in bad enough shape that they needed to be replaced and at the very least give me the option of having all or some of the work done. That didn’t happen.

    I’ve taken vehicles to Mavis for the past 12 years. Never have they left anything out when informing me about work that needed to be done on any of them. It is a normal practice for them to discuss with me what needs to be done in detail and I decide what services I would like them to perform. Again, that didn’t happen this time and that leaves me a little suspicious as to why. If I come in for brake pads and you see I need rotors - tell me that instead upselling me work and parts I am unaware of (only to find out when it is time for me to pay).

    I am taken aback by this. I don’t want to jump to conclusions, but I feel duped and taken advantage of. I am a rideshare driver and there are items in my vehicle that identify me as such. I am beginning to believe I was targeted because of this; knowing that I need my vehicle for work and would readily pay whatever cost it would take to keep me on the road and my passengers safe. I hate to feel that way, but I’ve heard stories of things like this happening with other rideshare drivers. I just never thought it would or could happen to me considering I would be taking my vehicle to someone I’ve trusted for over a decade. The Mavis location mentioned is 1855 Rte 6 in Carmel NY (10512). I’ve witnessed a high turnover at that location over the past 5 years and wonder of this new crew is a little less considerate or honest as their predecessors.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Sheldon, we truly apologize for the incident regarding your quote and repairs at our Carmel location. Please rest assured that this incident has been escalated to our Regional Manager's attention and is being reviewed under your ticket #**. We will be reaching out immediately with a resolution and to ensure that your confidence in our company is reinstated. Thank you for the opportunity to improve for you!

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed July 28, 2020

    Overall Mavis Discount Tire had great customer service, well organized and friendly atmosphere. I had no problem with them fixing my truck. I am highly satisfied with my results as of today. I most would recommend many of my friends and family members.

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    Staff

    Reviewed July 27, 2020

    New to the area and needed a few things done. I took my SUV to see if they could help. Explained everything of the work that needed to be done and worked with my budget. Great job and even better people.

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    CoverageTechPriceStaffRates

    Reviewed July 27, 2020

    Great place with great staff and prices. I had my car repairs done here and they fixed it right the first time and got me done in a very timely manner at an affordable price. I highly recommend this place to anyone looking for any kind of automotive services.

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    PriceRefunds & PayoutsStaffRates

    Reviewed July 27, 2020

    Had my shocks, struts, tires, lower a-arms, brakes, water pump, and a few other misc. Items taken care of here recently. Just hit 200,000 miles and decided I'd rather spend a few grand then 20+ grand on a new car. Cars ALWAYS ride better when they're paid for. It feels like it's a new car so I'm looking forward to adding another 100,000 miles. Just for fun I honk my horn when passing new car dealerships (you should try it). Anyways, I highly recommend Mavis for all your car needs. Adam and Aaron do a great job and offer fantastic service and pricing. Plus they're open 7 days a week. I don't write bad reviews about other businesses, I just don't go back. I feel obligated to tell you about this place. Happy motoring!

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    Sales & MarketingStaff

    Reviewed July 27, 2020

    The Mavis Discount Tire sale was a blessing! I received an unbelievable deal for an unexpected expense. My tires look and feel great. Outstanding auto and custormer service - that's why I'm a repeat customer. Thank you Mavis Discount Tire. :)

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    Punctuality & SpeedStaff

    Reviewed July 27, 2020

    I came in for a new tire. They check over my problem tire to see if it was fixable. They were able to locate this tiny slow leak that a different garage didn't locate. They were fast, courteous and very professional. I'd be a returning customer.

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    PriceStaffRates

    Reviewed July 26, 2020

    I’ve been doing business in that tire shop for years. I was concerned when ownership changed. Nothing has changed. Brad is the son of the previous owners. He stayed on. That says a lot. Same great personable service. Still excellent prices. I always get three quotes. Mavis was the same or less. I’ve moved out of the area but still will take my car there for anything they can help me with. I trust them!

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    PriceStaffRatesHonesty & Transparency

    Reviewed July 24, 2020

    Great service. Best Mavis on Long Island. My family and I won’t go to any other. Frank and the crew always do an excellent job for a fair price. The most important thing is that they are honest with you! Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 24, 2020

    We had some front end work done today. Our regular shop couldn't see us for two to three weeks. I called and got an appointment for today. They diagnosed the issue and communicated with us then ordered the part and installed it. They were finished before we were able to pick up and Justin offered to stay late just so we could have the vehicle back. Super appreciate the team in Ithaca.

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    Sales & MarketingStaff

    Reviewed July 23, 2020

    The other day I went to one of your Mavis store locations for a tire for my car and the sales staff were very professional. Even told me about an issue I had with my car so I was very happy and pleased with the way they treated me.

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    MaintenanceStaffTimeliness

    Reviewed July 23, 2020

    The personnel is very courteous and helpful. The repair was completed in a short time. The condenser arrived the next day just like I was told it would. Being new in this town, I am very happy that I found this Auto repair shop and I will return in the future.

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    PricePunctuality & SpeedMaintenanceRates

    Reviewed July 22, 2020

    I brought my car in for an inspection and general maintenance. Service was prompt and I was given a price for work done in plenty of time. I felt respected and attended to. I would definitely recommend Mavis and will be using them again in the future.

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    Customer ServiceTransparencyCommunication

    Reviewed July 22, 2020

    I've been to Mavis a few times and received very good customer service. Answered all my questions and did repairs in a timely manner. Stopped in for a tire issue and asked if they would be able to get me in. In a few minutes they were pulling my car in to check the tire. They also kept me updated on what the tech found. Would definitely recommend Mavis.

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    StaffHonesty & Transparency

    Reviewed July 22, 2020

    I was in a rush to get on the road and realized I had a screw in one of my travel trailer tires. Brought the tire in and staff explained the screw was too close to the side wall for a good plug and the tire should be replaced. Better safe than sorry. I purchased a new tire and they had me in and out in 10min. Staff was very welcoming and honest. I will definitely be using them in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 22, 2020

    Dropped my vehicle off for a/c service, was told it would be done by noon. Received a call by 10 am my vehicle was done. Staff is very friendly and knowledgeable. Fast service. I would recommend Mavis to all my family and friends.

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    Punctuality & SpeedStaff

    Reviewed July 22, 2020

    I had the best experience in what could have easily been a very frustrating moment. A flat tire on my way to work (at a pediatric office...patients waiting). Jessica and Nia made the experience a lot smoother. Thank you! It was my second time there and I have nothing but good things to say about that particular location in South Plainfield.

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    Customer ServiceStaff

    Reviewed July 22, 2020

    I was very pleased with Mavis because they were professional and really great with customer service. I have been to another place where the staff was very unpleasant to deal with, so I didn't want to return back there. I'm glad I went with Mavis due to their professionalism and excellent customer service skills! Thank you, Mavis!

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    Staff

    Reviewed July 21, 2020

    Oil change and integrity. Amazing job with going through my car and taking the time to personally let me know what else was needed for my son's car. Very personable, clean and friendly staff. The turnaround time on the service was spot on.

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    StaffTimeliness

    Reviewed July 21, 2020

    The whole crew was nice and work together. The manager was upfront and helpful with getting the tires I asked for and got them next day with no problems. I would definitely send friends and family to this store.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed July 21, 2020

    Alex is always there to take care of any needs that myself and my vehicle have. He’s honest and doesn’t try to sell you things that you don’t need. Customer service has always been amazing here. This is my go to shop for anything tire and brake related.

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    PriceStaffRatesHonesty & Transparency

    Reviewed July 20, 2020

    Great work on spark plugs. Excellent work. Highly recommend to my friends and anyone looking for tire or any other autobody work they need done, great staff and do amazing work in a timely manner. Never a hassle, very honest and upfront good prices on all the work they do.

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    Customer ServiceCoveragePriceStaff

    Reviewed July 20, 2020

    Got tires put on and there were a couple very minor issues afterwards. I was charged for tire recycling when I took my tires and a couple other charges I was told about prior or even at check out. Major problem was they put my tires upright in the back of my car and the tires rubbed on my headliner so now there’s black stains there. The regional manager called and it had to have been the most unprofessional call from a corporate representative I’ve ever been a part of. He was condescending and tried to even say that “ I didn’t tell them how to put the tires in so they just put them in however they can” ... “and life isn’t perfect or every day would be all sunshine and rainbows” and when I told him I didn’t like his attitude and I’d prefer to call and speak to corporate he said “you can do whatever you want, but all roads stop here”. He wanted me to take my car back to them so the can try to “scrub it out".

    I told him I didn’t want to take my car back to the same location and I don’t trust them to do anything else to my car and asked for him to put in an insurance claim to have the stain professionally removed and he replied “ that’s not how it works in the corporate world” and he’d give me “25 bucks to get it spot cleaned because it won’t be more than that”. He hasn’t even seen the damage... Anyway I hope this finds its way to his superiors and they know that Gary in Pennsylvania is not the person they want representing them.

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    Response from Mavis Discount Tire

    Dear Justin, we checked our system and discovered the Regional Director, Scott, was able to reach out to you and remedy your incident. We are so happy to hear that Scott was able to make this right and regain your confidence in our company! Thank you for allowing us the opportunity to improve for you!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 20, 2020

    Excellent service while waiting at a very reasonable price. Test drove the car twice and kept me informed along the way. Very clean place. Friendly workers. I would definitely go back and recommend to my friends. Went there on a Sunday and they were open!

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed July 20, 2020

    I have always been a loyal customer to Mavis. Their professionalism is above any shop I have been in the past. But for two occasions in the last two weeks I have been to the shop and they have not been able to service my vehicle. When I wrote and email to Mavis got no response! Still waiting for service.

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    Response from Mavis Discount Tire

    Dear Ramon, we truly appreciate your kind words and totally agree that we need to do much better for you in regards to your wait times! We have forwarded your concerns directly to the Regional Manager, John, who will be reaching out to you immediately to assist you. If you need to call us for any reason please do not hesitate to reach out to us at 914-984-2500 option #2 and reference your ticket# 494445. Thank you so much for allowing us the opportunity to improve for you!

    Verified purchase

    Reviewed July 20, 2020

    Words can’t describe how great your workers and management are at the Sicklerville location. I’ve only been here twice and left happy and highly satisfied. Highly recommend anyone to come here if you live in the area. You won’t be disappointed.

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    StaffHonesty & Transparency

    Reviewed July 20, 2020

    Lang tir/Mavis on Teckla, has always taken care of our three cars with lots of care, professional manner. They seem to the ex mile. They are very knowledgeable, honest with me, I do recommend to all my friends & family, Thank you.

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    Punctuality & Speed

    Reviewed July 19, 2020

    I’ve been changing my brake pads myself for a few years now but they would just keep getting worn down and I’m so glad I brought it in to finally find the reason why my pads were getting worn down so fast.

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    CoveragePrice

    Reviewed July 18, 2020

    Based on my experiences with Mavis, always ???? satisfied with the service. Definitely, it is focus on making their clients happy. Also, the cost of repairs are reasonable. The mechanic at all times fixed my car problems and did not have to go back for the same issue. As a result, Mavis had gained my trust and confidence. Not planning to take my car to another company in the near future. Strongly recommend Mavis.

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    Sales & MarketingStaff

    Reviewed July 18, 2020

    The guys was very professional, kept distance, and wore mask. I was very satisfied with their work! They got right on it, check out everything, my brakes, tested my battery. Told me that tested as 3. Needed be 5. It was on sale. That was good thing.

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    Customer ServiceStaff

    Reviewed July 17, 2020

    Tire change. Great service! Great people always come through for whatever I need. They do great with performance vehicles and would definitely recommend to a friend. Much appreciated service and will soon be back for more. Many time have I gone there for just questions and opinions on my next step for repairs, they help and have no problem at all. Great customer service.

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    Customer ServiceSales & MarketingPriceRates

    Reviewed July 17, 2020

    Do not go to the location in Trexlertown, Pa... Went there after being quoted pricing through their customer service and was given the old bait and switch tactic. Tony the district manager is a liar... Horrible experience and they pulled the old bait and switch on my son as well... Horrible experience... Do not deal with these people!!!

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    StaffHonesty & Transparency

    Reviewed July 17, 2020

    You have a very talented, knowledgeable and customer focused employee in Eli (Manager?). He consistently provides honest feedback, clearly understand the business and is why I go to his operation. He is able to advise me on when I might need the next set (front or back) as well as other things that may need to be addressed down the road which helps me budget. The car is a Mercedes S550 so some of their parts are very proprietary and Eli will give me honest input as to whether they can be done at Mavis or I need to go to the dealership - most time Mavis can address!

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    PricePunctuality & SpeedStaffRatesTimeliness

    Reviewed July 17, 2020

    I was greeted before I even walked through the door. The employees were extremely informative and eager to help with my car needs. The prices were great! Without an appointment I was worried I wouldn't be able to have the tires replaced same day, but to my surprise and delight, they arranged the tires, alignment and full service arranged and done within 2 hrs!! Great Service! Job well done!

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    PricePunctuality & SpeedStaffRates

    Reviewed July 17, 2020

    The guys were very helpful and friendly as usual and got me back on the road quickly. The tires were competitively priced and they got me in before my appointment time. I will continue to go back for my tire needs (hopefully not too often lol).

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    Honesty & Transparency

    Reviewed July 16, 2020

    After I had a bad experience at another shop, Mr. ** did a great job explaining everything to me that I needed. He did not try to oversell anything. I felt he was honest and reliable. We ended up buying tires, getting an oil change, and a couple things fixed. We will definitely be going back.

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    Staff

    Reviewed July 16, 2020

    Paul ** and his team at the Delaware Avenue Mavis location exceed expectations! Paul's courtesy, care and attention to my situation was both informative as well as extremely generous. Total 5 star treatment and HIGHLY recommended. My family I will be making this location our tire service go to for the future. It's a wonderful thing to find a place you can trust. Thank you all very much.

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    CoverageStaff

    Reviewed July 16, 2020

    My tire was going flat. Pulled in to Mavis in the pouring rain and asked if they could help. The guys could not have been nicer. A young man ran out to my car drove it into a bay and inspected the tire. Found a screw stuck in it and repaired it. In 15 min I was on my way. Great service.

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    Reviewed July 16, 2020

    Oil change. I've been a long time customer of Lacey Mavis. Now, my mother, 2 sisters and my brother are all customers as well. Damien in particular is exceptional and always goes above and beyond. My family and I will continue to go to Lacey Mavis.

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    StaffHonesty & Transparency

    Reviewed July 14, 2020

    Enthusiastic team! Helpful, courteous, eager to solve problems, timely & professional. I would highly recommend them to all of my friends. Open to new ideas and suggestions, while providing an unbiased advice. I prefer them to other locations as they are pleasant to work with, honest and make good suggestions.

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    Punctuality & SpeedStaff

    Reviewed July 13, 2020

    I would like to comment that Mavis In Catskill was great in fitting me in for a New York State inspection without an appointment. The staff was friendly, they told me the car would be ready in 2 hours Approximately but was gone in one hour. Thank you.

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    PriceStaffTransparency

    Reviewed July 13, 2020

    Received quote the day before. Service true to quote and explanation. The staff was very professional and explained service in layman's terms. Receptive to questions asked by me and gave immediate answer. I will gladly return for service. Had been by before for tire check. Very courteous and took care of my need.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 12, 2020

    The experience was nice. The waiting time was long but I understand they were pretty busy. I went for a tire change and the tires I order couldn't came on time. They called me to reschedule but I asked them for something similar and they help me out with other tires about the same price and quality. I'm pretty happy with the customer service. Definitely will go back there for my tires.

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    PriceResolution

    Reviewed July 12, 2020

    After finding out an original set put on my car by them were bad., AJ and his team made things right. They ordered new and upgraded tires and put them on at no additional cost. Grateful with the service.

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    Punctuality & SpeedStaff

    Reviewed July 11, 2020

    Great service, very friendly. Highly recommended if you don’t want to spend too much money. Everybody’s nice and easy going, they didn’t mind me and all my friends waiting in the waiting room either. They were very fast and efficient. Much appreciated loll.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed July 10, 2020

    I called first and when I arrived, the guy behind the counter, Enzo was his name was very accommodating, got me right in, explained what he was going to do, and answered all my questions.. He seemed to know a lot about my vehicle and his team was quick, good and neat!.. Price was ok. No surprises at the end. I will be back if my truck needs servicing again. Thanks guys!

    Vinny

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    Punctuality & SpeedMaintenance

    Reviewed July 10, 2020

    I needed 4 new tires on my 2018 Chevy Equinox - the tires had 25K miles and were showing uneven wear. I ordered the tires and when Mavis inspected the shocks, they realized why there was uneven wear - the shocks needed replacing. They were able to order and install them very quickly and the car rides smoother than the day I purchased it.

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    StaffHonesty & Transparency

    Reviewed July 9, 2020

    I had a major problem with tires this morning with no money and couldn't get approved for credit. They went out of the way to help me get tires with 90 days same as cash. Even took me to work. Great place and people to deal with. I highly recommend anyone needing service to go the there. They are there to help the customer out and honest and upfront.

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    Customer ServiceStaff

    Reviewed July 8, 2020

    The group working were all putting in an extra effort because, it seemed, there was less workers than expected. They were polite, hard working guys including a general manager, I think, who was making very professional phone calls.

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    Staff

    Reviewed July 8, 2020

    They guys that work there are absolutely amazing! They are always nice and helpful! Just an amazing place to go for basic needs for your vehicle. I can't say enough how amazing you guys are. Keep up the amazing work you are doing!

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    Customer ServiceStaff

    Reviewed July 8, 2020

    Yesterday I had the pleasure of being served by Darrell at the Alpharetta store. He is most professional and friendly and made my experience very pleasant. He is someone your company should value as his warm customer service is Few and far between these days. Thank you!

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed July 7, 2020

    Easy to make the appointment online and they had everything ready when I arrived. Austin, sales mgr. was very helpful and the technician, Chris, had me back on the road in under an hour. Caught a wonderful sale price on new tires and would definitely recommend this location.

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    Customer ServicePriceRates

    Reviewed July 6, 2020

    Great customer service. Reasonable price that is affordable. My car was ready went promised. I have always brought my Honda here for service. Getting oil change and tire rotation. When my car needs a tuneup they would recommend it. Thanks!

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    Staff

    Reviewed July 6, 2020

    The gentleman that assisted me were great. Extremely professional and I would go nowhere else to service my vehicles. Close to house is not the deciding factor. It’s the way I was treated which was outstanding and the requested service was done timely and exactly as I requested.

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    Reviewed July 4, 2020

    The experience was very nice, they was very busy but that’s ok because they did tell me that it would be a while before they did my car. I would take my car to them if I needed to so thanks guys for the service.

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    StaffTransparency

    Reviewed July 3, 2020

    I had a wonderful and stress free experience at Mavis in Westfield NJ! I had my car towed to this location after a flat tire. The employees of Mavis were extremely courteous and friendly and helped to alleviate a very frustrating situation in a timely manner. I was regularly updated with the status of my tire repair and I was so pleased with how friendly and professional everyone was! Would highly recommend this place to anyone! Will definitely be going back for any further tire needs!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2020

    Thank you for the quick service and great customer experience. Really enjoyed the speed and care your service team gave today. I will definitely come back for all future service work. Good job guys! Thanks for getting me back on the road.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2020

    Very helpful and very quick to identify what was wrong, so fast my 6yr old son woke up as they were finished. Went above and beyond to correct the problem, would refer to a friend of course. Awesome customer service.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceResolution

    Reviewed July 2, 2020

    I brought my car in for service November 27 for issues with my breaks as well as inspection at the Mavis in Port Chester, NY. They replaced the brake pads and rotors. Since then my car has been making noises when I brake. They also forgot to refill my brake fluid. I got a partial refund of about $183 for the brake fluid from them. Since then I brought my car into the Mavis in Port Chester around 8 times to fix the issue with the brakes. I spoke to the regional manager who back in January said that if they do not resolve the issue then I would get a full refund, the issue was not fixed. It is always temporary fixed and then comes back 1-2 weeks later. For the past 4 weeks I have been trying to get a hold of the regional manager who has not gotten back to any of my phone calls. I called earlier today and the regional manager is refusing to talk to me after I have been promised a call for the past 2 months.

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    Response from Mavis Discount Tire

    Dear Matthew, our records indicate that you were not only refunded for the work we performed related to your brake issue, but you were also provided reimbursement from us for the work Goodyear performed relating to our specific work on your vehicle. Mavis is unable to provide any further compensation regarding your incident. We truly apologize.

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    PriceRates

    Reviewed June 29, 2020

    Very reliable and qualified service would recommend friends and family members to this store. Very convenient area space available for social distancing felt comfortable. Very reasonable price clean store and restroom. Thank you Thank you thank you thank you thank you thank you and goodbye goodbye goodbye goodbye.

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    PriceStaffBilling

    Reviewed June 29, 2020

    This writing is to let you know about the excellent and courteous service I received at Mavis tire service (Dekalb Ave, Decatur Ga.). I was greeted with a smile by the lady at the counter whom I had worked with before. My order that I had previously set up with Chris (New York office) was confirmed. When I returned to pick up the truck, my bill was a little bit more than I had planned to pay, reason being as I was told they only had three of the tires that I had ordered so I had to get the ones that cost a little more than those I had ordered online.. Overall, the service was good and I would recommend it to my friends.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 29, 2020

    Great customer service was given. I didn't wait too long to be served by associate at the Lavista location. I would come back. The price of the tire I had replaced was a great price range for me. I was able to leave the store location with no problem.

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    PriceRates

    Reviewed June 29, 2020

    We get all our vehicles serviced at Mavis. Most recently, purchased four new tires and alignment. Great price and done on time. Always a pleasure doing business here. Another of our cars for tires this week. We have been a Mavis client for over 25 years now.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 28, 2020

    Kirby and his team did an outstanding job; efficient, professional, friendly, quick to resolve any issues. Excellent communication. Clean shop, great waiting area, wide selection of tires. Trade with these folks with full confidence!

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    Customer Service

    Reviewed June 27, 2020

    It’s hard to find good Customer Service. They make you feel welcomed and listen to any of your concerns. I was in and out in no time. I would definitely recommend this place to anyone! The only thing I would recommend is having someone clean the bathrooms regularly. Other than that, the service was great and I would be going back!

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    Staff

    Reviewed June 26, 2020

    Great service. John really helped me out and all the tech were very nice. I was in and out within a great time and On the road. My car is lowered and instead of turning me away they found a way to take care of me. I recommend this shop.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyHonesty & Transparency

    Reviewed June 25, 2020

    I was shopping prices for new tires. Mavis was my third call. When Shay presented the estimation, I thanked her and promised to call back within the hour if Mavis was the lowest. She asked, “What can I do to keep you as a customer?” It was simple and refreshing, and that determination as well as accommodation motivated me to go with Mavis. It made me feel valued as a customer.

    Sean was the representative I dealt with once I reached the store. He was kind, patient, and informative. I had dropped my vehicle off so I could return to work. He reached out via phone twice to keep me updated on an additional recommended service and some of the process. He even apologized for it taking long though he explained why (and honestly it was completed fairly quickly). It was beyond any other car customer service experience. I would recommend Mavis Discount Tires in Vineland to everyone. Great prices and even better customer service.

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    Customer ServiceTechSales & MarketingStaff

    Reviewed June 23, 2020

    I have been taking my family's vehicles to the NTB (now Mavis) location in Bloomingdale for several years now. On almost every occasion Jeff the service manager has taken care of me. He is always super polite, sincerely friendly and knowledgeable. He makes you feel like he's personally taking care of you. It is always good seeing him there when I walk in because I trust him. He never tries to push you or strong arms you into an up sale. It's almost like having a friend who makes suggestions. The service techs at this location have never failed me and usually deliver before promised. Their work has always been solid. All in all it's great to have a service center that I know and trust. My family and I will continue to support this staff and this shop.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed June 23, 2020

    Not happy with three of the people trying to convince me after they put the tires on that I had a bad ball joint and couldn't align the vehicle. So I went back two days later and another guy tried the same thing only this time it was a different ball joint. I just had all four ball joints replaced and all tie rods replace 5 days prior to buying the tires. Very disappointed. Won't go back. Never good to lie.

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    Response from Mavis Discount Tire

    Dear Michael, we are happy to learn that you were able to connect with the Regional Manager, David and are satisfied with his resolution. We truly appreciate you allowing us the opportunity to speak to you and regain your confidence in our company. We look forward to serving you again soon!

    Punctuality & Speed

    Reviewed June 22, 2020

    After waiting for 2 hours to get a NY State inspection done finally my car was put on the lift, but not to have 10 min. inspection- to have 1 hour lunch. On my question wouldn't be more reasonable to get the 10 min inspection done and then take lunch the answer was "More reasonable? Yes, but that how we work. If you don't like, the car can be brought down and you can go." I decided to add another hour to the waiting and get it done. My request to put the name of person I was harassed on the ticket was denied. Tire rotation wasn't done properly and was refused to be done as per manufacturer recommendation.

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    Response from Mavis Discount Tire

    Dear Leo, we are so sorry for the experience you had at our location. Mavis's priority is to treat you how we would want to be treated and the way you were spoken to is not up to our standard. We have a ticket in our system to the Regional Manager, Patrick, who will be investigating this and reaching out to you immediately! (Ticket#484507). If you want to contact us to provide more details we would be happy to hear from you at 914-984-2500 option #2, be sure to reference your ticket number. We truly appreciate you bringing this to our attention as we are always looking to see how we can improve for you and regain your confidence in our company!

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    Staff

    Reviewed June 22, 2020

    I normally go to the location on Deer Park Ave, in Deer Park but went to the Commack Rd location because they can do the coolant system. Like Deer Park Ave, friendly employees and great service. Mike was very helpful, not just with me but noticed how he was the same with me with other customers.

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    Reviewed June 22, 2020

    I only recommend and trust Mavis! I have had good experiences for many years. The Bradley Park location in Columbus Ga is the best.W ithout Kenny and the front team and manager it wouldn't be the same. There is no better service in town.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 21, 2020

    I as an essential employee was very happy they were even open on a Sunday. They took my car in minutes after my arrival and took care of me immediately. The gentleman at the counter was very nice...and they were last time I went. Prices are very good and they are fast and friendly...what more can you ask for????

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    Customer ServicePunctuality & Speed

    Reviewed June 21, 2020

    I walked into Mavis and it was a clean area and the customer service was extraordinary, the gentlemen who was at the front counter also treated other customers fairly and with compassion. Quick repair and will definitely come Back. Thank you.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed June 21, 2020

    Great service. Great employees. Great communications. In and out as promised. They provided me with what I needed. Very knowledgable people work there. Price was also my concern but I had no problem with that. They were on time and the job was completed as promised.

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    CoveragePriceStaff

    Reviewed June 21, 2020

    I had a flat and decided to stop by to get a quote. Staff was awesome and very informative that I decided to let them fix my car. The manager was very detailed oriented and nice. I would recommend to friends.

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    PriceRates

    Reviewed June 20, 2020

    Great team at Mavis in Highland Park. The guys were great! This wasn’t my first time there but they are the reason I keep coming back. Service is great as well are prices. Keep up the great works guys and Thank you for your service!

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    PricePunctuality & SpeedRates

    Reviewed June 20, 2020

    I have had many vehicles but this is the first time I've bought new tires and what a great experience it was! The guys at the Warrington location are great, they did everything they could to get me the best price & because I came from working the night shift at a nursing home they got me in & out rather quickly.

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    Reviewed June 18, 2020

    Oil change. The service was great. I was in and out in a short amount of time. The manager was great and had some good advice for me for my vehicle. I've always had good service at the Point Pleasant location. I would definitely recommend them to anyone.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 18, 2020

    I think his name was Daryl, very helpful. Quick and thorough. I dropped it off on my way to work and they called an hour later, all finished. They checked all my tires just to be safe. Very friendly. And the price was right. Glad I stopped in there. I’ll be going back for future auto care needs.

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    Staff

    Reviewed June 18, 2020

    Proper CDC guidelines observed. Staff was professional and friendly. Service was done in a timely fashion. Mike asked if I was pleased with the service today and I will continue to go to Mavis as they are reliable and convenient.

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    Staff

    Reviewed June 18, 2020

    The second time I have used this location in the last six months. Everyone on staff is professional and courteous. All work was performed as requested. The vehicle performs much better after their efforts. I would recommend this location and its staff to everyone.

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    Staff

    Reviewed June 17, 2020

    Since coming back home to NJ in July 2018 to help my dad who has cancer. I've been using the Rt 9 Woodbridge location for repairs. Each and Every time I've had no complaints and exceptional service!! Will always use them for repairs while in NJ...

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    MaintenanceStaff

    Reviewed June 16, 2020

    They were very helpful and nice and I recommended anyone to check them out to get maintenance done on their vehicle and checked out. I been going over there and I always been pleased and all I got to say is Thank You.

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    PriceStaffRates

    Reviewed June 16, 2020

    Several years ago I took my car to MAVIS in Linden NJ to compare prices with Pep Boys and not only was the price much better but the service was outstanding. Mr ** and his crew made me feel like one of the family. My wife and I now go exclusive to Mavis with our cars. When the team was moved to another store, we now travel the extra miles for ALL our car needs.

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    StaffHonesty & Transparency

    Reviewed June 16, 2020

    Manager Scott in Mt Sinai STS is great to deal with. He is honest, experienced, knowledgeable and helps me keep my car running healthy. Always a great experience when I get my car serviced. I recommend him to all my family and friends. Thank you.

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    Customer ServicePriceStaff

    Reviewed June 15, 2020

    I have nothing but good things to say. Great customer service. The young lady was very nice and professional. I wish I could remember her name. She thought my job would be an all day thing, but she was able to get me right in and out. The store and garage looked very clean and the best part is that the brake job was more than half the cost of what the dealership quoted. My vehicle is riding great!! Thanks Mavis!! I already recommended my friend!!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed June 14, 2020

    I had my car inspected at Mavis Discount Tires. They did a good job! I left the car with them. They called me when the car was ready. I picked it up later that day. They did a good job and the price was reasonable.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed June 14, 2020

    The prices online for Mavis is somewhat deceiving because they dont include all that's required for all 4 tires to be replaced such as the wheel alignment and it includes the balance fee as part as the purchase of 4 tires online, but at the location they charge for each individual thing. But I must say customer service is impeccable. They will go above and beyond to help as much as they can. The entire team was friendly and professional, such an awesome team at Mavis. They work quick and efficient. Thank you guys for all your hospitality and excellent work.

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    Maintenance

    Reviewed June 12, 2020

    We knew going in that the belts on our son's 2000 Honda Civic needed replacing (original!) and was prepared for them to find other things wrong with the car but they gave the all clear after checking things out. What we thought would be at least $500 bucks out the door was only $200.

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    TechPunctuality & SpeedMaintenanceHonesty & Transparency

    Reviewed June 12, 2020

    Didn't have an appointment and it was taken in immediately. Was concerned about the compressor but they fixed the leak, put in the freon and it works great. This is an honest business and I wouldn't hesitate to go back.

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    Customer ServiceSales & MarketingPunctuality & SpeedHonesty & Transparency

    Reviewed June 12, 2020

    These guys know their stuff. No pressure sales here just honesty and clear choices. Clean environment for you to wait and the phone call to tell you that your car is finished. I will be recommending them to my friends and family.

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    Customer Service

    Reviewed June 12, 2020

    My experience at Mafia Tires & Brakes. Customer service was AWESOME! Jason and Jenifer got me a great deal on three new tires and had my car ready sooner than expected. They've got my business and I will surely be recommending them to family and friends! Great job!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed June 11, 2020

    Kevin was very professional. He went above and beyond to ensure that my needs were met. Kevin made sure all the customers had updates on their vehicles as they waited. He engaged everyone in laughter. He addressed my complaint and offered me discounts. My wait time was mind blowing, compared to other mechanic shops in Philly. I was in and out in no time. Because of Kevin, his passion for customer service and his knowledge of cars, I will forever be a dedicated customer to Mavis. He deserves all the accolades at Mavis. I would definitely refer my friends and family members to this location.

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    Sales & MarketingStaff

    Reviewed June 10, 2020

    Let me start by saying that there are plenty of Mavis Discount Tires in New York, but not as pleasant as Nazareth Mavis. I felt welcomed and very comfortable when the staff manager (Rick) walked me through my warranty and the understanding of how important it is to rotate my tires. I wish there were more workers like the one mentioned above. Thank you Mavis.

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    PricePunctuality & SpeedHonesty & Transparency

    Reviewed June 10, 2020

    I've always felt that they never looked at how they can add on cost but more actually give me all the information I need to make an informed decision on my Vehicle. Other dealerships have ran up cost and reasons, but here is honesty and options on what to address now and possibly later.

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    PricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 10, 2020

    Honest, informative, fast, efficient service, As Usual! Quote 3hrs wait for service, no service was completed in less than 3hrs! Given informed fair honest information. Even fixed car oil change issue that will allow BETTER longer car life!! Always I choose Mavis and I refers my friends, coworkers to Mavis at 56 Courtland PA!!

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    Staff

    Reviewed June 10, 2020

    They were patient with me since I didn't know what size tire my car used. When I went to pick up my car they were very nice and pleasant. I also noticed how clean the place was and how knowledgeable the staff was.

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    CoverageStaffHonesty & Transparency

    Reviewed June 10, 2020

    I went to Mavis with a nail in my tire. They assessed the tire and fixed it instead of me having to purchase a new one. I really appreciate them for not trying to force me to make a purchase. Thank you Mavis for amazing service and being honest and trustworthy.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed June 10, 2020

    Great service and customer care at this location. I went in late on a Saturday to have an inspection done for my vehicle. The employee Mr ** was very helpful and very honest about the time and delivery of my vehicle from the service department. I always trust this location and always bring friends and family there.

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    Customer ServicePriceRates

    Reviewed June 10, 2020

    First - upfront desk customer service has always been Great. They listen, they’re respectful and can usually give you an upfront price before your repair is made. Second - I have never had to take any of my vehicles back because of an inadequate service performed there.

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    Christine increased rating by 3 stars.
    Customer ServicePriceRatesTimeliness
    After a positive interaction with Mavis Discount Tire, Christine increased their star rating.

    Original Review: June 10, 2020

    I called Mavis asking about an oil change. Was told over the phone the service takes about 45 minutes. I dropped the car off, was given a price of $692 and 45 minutes turned into 2 hours. Fine. I got another call. $692 turned into $2000 and 5 hours of service. I received another call. $2000 turned into $3200 and needed a full day to repair. The next day no call at all. I had to reach out at 2:30 PM and now the job was at $4600 and need another day. I asked if they could put my car back to how it was when I dropped it off because if I knew it would be $4600 and 2 days I would never have left it and taken it to someone else for a second opinion. I still don't have my car and am terrified today will go up to $7000 and 3 days of work. This is the worst experience ever.

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    Response from Mavis Discount Tire

    Dear Ms. Mongey, we contacted the location immediately and spoke to Flavio. He informed us that upon diagnosing your vehicle it was discovered, unfortunately, that your car required extensive suspension work in order to drive safely. He identified that due to the year make model of your vehicle, the parts were extremely difficult to find without going to the dealer which would have costed more money. Flavio kept in contact with you regrading the timeframe of the repairs and even offered a rental car to you to keep you mobile while he continued to try and locate the parts, which you politely declined. You had authorized Flavio to execute the repairs, which he did. In an effort to make you feel comfortable and have you understand exactly why each component had to be replaced, Flavio took photos of all the components that were necessary and showed you each one at the time of checkout so you felt confident in your service. If there is anything wrong with the drive-ability of your vehicle please do not hesitate to reach out to us at 914-984-2500 option #2.

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    CoverageMaintenanceStaff

    Reviewed June 9, 2020

    I was very satisfied. The asst manager was named Thomas. It was the center that's on S. Salina St, Syracuse, NY. I had a hood latch that wasn't working. Any other place would have replaced the cable. Thomas had a few drops of oil added and it was restored to operation. Excellent!

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    Staff

    Reviewed June 9, 2020

    These guys at the Johnson City NY store are awesome. They are courteous and take really good care of our cars. I highly recommend them. This is the only place we take our cars to get serviced. Dennis the manager is our favorite.

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    Customer ServiceStaff

    Reviewed June 8, 2020

    I visited the Massapequa store and Bryan was my customer service representative. He is amazing and the most helpful person I have met in a long time. He deserves a high commendation. It is an honor for your company to have him.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2020

    I have been servicing many of my vehicles at Mavis for about 10years and counting... Starting from front desk to Mechanics I always get quality.. Everyone is so very helpful, even if there is a problem the work is rechecked no questions asked. Timeliness of work is always on point, they proactively call and update and inform of whatever is needed or recommended... I am very Happy I have reffered many friends and family who now use Mavis's services... Big Thank You to everyone at Mavis Shirley..

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    Marco increased rating by 3 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedMaintenance
    After a positive interaction with Mavis Discount Tire, Marco increased their star rating.

    Original Review: June 6, 2020

    I am disappointed with the service provided by Mavis Discount Tire at Madison NJ. I brought my car this morning to re-work on a flat tire and I was told only after 20 min waiting that the only guy available to fix the tire was sick. I said I would bring the car over again in the afternoon and guess what? The manager told they were busy and that would gonna take 1-2 hours to get it done. Really? I had to came because the job wasn’t done right and now I have to wait after my second time for 1-2 hours? It’s really a bad customer service.

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    Response from Mavis Discount Tire

    Thank you for reaching out to us, Marco. We are excited to come to a resolution to ensure that you will remain a Mavis customer for life! Our Regional Manager, Carlos, has been made aware of the incident and is happy to speak with you at your convenience should you feel comfortable providing your contact information. We want you to know that we have used this feedback as a training opportunity to remind the Madison location of our process and procedure. None of our employees should be disrespecting you by being on their cell phones and not giving you the attention and professionalism you deserve. Our culture is to 'treat others as we would want to be treated' and this message has to be re-relayed to Madison immediately. You are 100% right and we truly appreciate you taking the time to share with us your incident so that we can hold our leaders accountable and take action to ensure that they improve!

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    MaintenanceStaff

    Reviewed June 6, 2020

    I have been well pleased every time I have had to use them. They listen to me and explain what they have to do. Then they explain to me what it will take to fix the problem. They are friendly and professional. They get the job done.

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    CoveragePriceStaff

    Reviewed June 6, 2020

    Incredible, Overall. I received the best service I’ve ever had in my life thanks to Zebb and his staff. I had issues with my CAT for years and he not only found the issue, but found an affordable part and fixed it!

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    Customer ServiceStaff

    Reviewed June 6, 2020

    Customer service at the front desk was awesome. She was so helpful and informed. She went out of her way to give me great customer service. I would recommend them for an oil change, oil change in the future. When I left there, one of my windows would go down.

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    Punctuality & Speed

    Reviewed June 5, 2020

    This place is great. Very nice and service on my vehicle is always quick in a timely matter. I recommend anyone to this shop for any tire problem or oil change. Cause any time I need that stuff done. I go there and I'm always satisfied with the result in the end.

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    Punctuality & SpeedStaffTimeliness

    Reviewed June 5, 2020

    I appreciate the friendly faces and smiles whenever I come to Mavis. Last week I’d gotten my car back from a shop after 5 months. I needed new tires and a battery. While I wasn’t able to get both done the same day (it was late and close to closing time) I was directed to order my tires online to ensure I’d be able to get the work needed the next day.

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    Honesty & Transparency

    Reviewed June 4, 2020

    Awesome job always. Always communicated and always honest with me. Has great deals and does best for their customers. Never disappointed. Been going there since my parents started and now I have my own car and fiancés car that go.

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    PriceStaffRates

    Reviewed June 4, 2020

    I stop in there today and was greeted with a warm welcome. I ask about getting new tires on my truck. The service advisor was very courtesy, polite and knowledgeable. The price was outstanding and the job was done within an hour and fifteen minutes. Kudos to the staff!

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    Sales & MarketingStaff

    Reviewed June 4, 2020

    I was happy with my tire service. The staff was friendly and helpful. I will continue to come to this location. I am still happy with Mavis Discount Tires, but definitely not happy with this survey system.

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    Reviewed June 4, 2020

    Everyone was very polite and wonderful. Very happy. Everyone this was done in a timely manner. They informed me what they were doing before they did it and asked for permission. The place was very clean and my son was able to be able to sit comfortably and watch a video on his. Very very happy.

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    Sales & MarketingPriceStaffRates

    Reviewed June 3, 2020

    First time taking my car to Mavis Discount Tire. I was very happy with the service I received and will definitely be taking my vehicle there again in the future. They were very knowledgeable and the price could not be beat!

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    PriceStaffRates

    Reviewed June 2, 2020

    These guys are like family and will work your issues to keep you rolling safely. I will recommend them to anyone needing exceptional and trustworthy service. Please forward my kudos for a job well done! Buford GA store is an excellent choice for keeping your chariot rilling. Great prices and superior service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2020

    My service here was excellent. I had to bring it back to have it rechecked again and the young men took their time and did what needed to be done. I would recommend my friends and family to visit them. The customer service was excellent. Thank you very much. Miss **.

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    Sales & MarketingPriceBillingTimeliness

    Reviewed June 2, 2020

    Whole Car Exhaust Replaced. What I was quoted for the job was accurate and consistent with what I paid. The only hiccup was a part was delayed in arriving the day I dropped my car off, however the job was still completed in a timely manner that same day. Great service and efficient check out. Loved that I have 12 months to pay off my bill with the Mavis Discount Tire Card from Synchrony. Overall a great experience.

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    Staff

    Reviewed June 1, 2020

    Brought my vehicle into NTB Tire on 5/26/20 for a brake inspection, grinding noise. Met with Chris a true professional who explained my problem. Brakes and shocks and he won my trust and confidence. Hard to trust in the auto business but Mavis will have my business in the future thanks to Chris.

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    PriceRates

    Reviewed June 1, 2020

    I had 4 tires and alignment done. Rob quoted a very competitive price and time frame it would take to complete the work, everything went smoothly including the price quote. I would definitely recommend for work needed on your vehicle. Rob the Manager was great to work with!

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    Customer ServicePriceStaffRatesResolution

    Reviewed June 1, 2020

    I've been a customer for years, even before Mavis came to Beacon. I was an STS customer. Recently, I had a bad experience with Mavis and even escalated to receive a call from, I believe, the District Manager. I wasn't planning on stopping today but glad I did. I purchased much needed wipers for a good price. The reason I did, was because Brittany's customer service skills and people skills won me over. My experience with her today, helped me forget about any previous bad experience. She should be recognized for this. Especially in these trying times, she put the customer first.

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    PriceStaffRates

    Reviewed May 30, 2020

    This shop is always great to work with. My vehicle is always taken care of just as discussed in a timely manner and with fair prices. They always have the tires I need in stock and go above and beyond to make sure my vehicle is safe to drive. The staff is very professional and friendly as well.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 30, 2020

    4 new tires and brakes. Mgr was friendly and very responsive. He made sure we understood the services and the cost. Service was awesome all the way around. Location was clean and close by restaurants so we grabbed something to eat while waiting. Thank you. Prices weren't bad about average for this area.

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    PriceStaff

    Reviewed May 30, 2020

    Have been very pleased with the service. All of the staff is always pleasant, they take the time to explain what has been done, they go over the charges and always answer any questions. I have bought tires from them and I recommended them to anyone who needs their car serviced.

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    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed May 29, 2020

    I was browsing their website for tires and I filled out a form for a price match for a Goodyear tire. The initial price for the tire was 94.99 and they had an installation discount running so the total price of the tire was going to be 113.98. Well I price matched on WM for 74.85 for the same time so I filled out the form and eventually received a call. I was told they could match the price of the tire plus the mounting fee so it would be 94 plus tax. I decided to think about it and call back.

    After shopping around, I decided I would take that offer but when I called back I didn't have the original extension so I just went through the main number I was told they couldn't PM that price because it was a Walmart rollback and the best they could do is 103.99 + tax which wound up being the original price. I told him I wanted the original price I was quoted but he said there was nothing he could do and I was told to just call the extension of the original person I talked to which I obviously didn't have. Bad customer service and a huge waste of time.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Nathan, we truly apologize for this inconvenience you experienced regarding your price match. We, of course, are happy to price match all sales per accordance to our stipulations. We absolutely want to investigate this for you to ensure that you are getting what you were promised initially! When you can, please call us at 914-984-2500 option #2 and reference your ticket#476201. We apologize again and we look forward to connecting with you!

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    MaintenanceStaff

    Reviewed May 29, 2020

    Was in a jam with a nail in my tire and a full day of work ahead. Came in when you opened and they took my car right away and fixed the tire. Great service and friendly. I have been a customer for a while and that experience is always consistent. Thanks for going out of your way.

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    Customer ServiceCoverageTechMaintenance

    Reviewed May 29, 2020

    My daughter had a flat tire from a nail. I called Mavis on County Line Rd to see if they can fix it. They fixed the tire which was in the trunk and put proper air pressure in all the tires including the spare. I was very happy with the service.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 28, 2020

    I visited a Mavis store, 36 East Edgar Rd, Linden, NJ 070362/29/2020 for repairs Invoice #** which included purchasing a tire. I referenced an earlier purchase in the West Orange, NJ store on Prospect Avenue where I had purchased 2 tires on date referenced above. The Linden store employee was unable to locate any record of my purchase. I was baffled that a history of my account was not available. I am not complaining about the service; however, I was a bit disturbed that my record could not be located. I am a repeat customer of the West Orange, NJ and Linden, NJ stores and am pleased with the service otherwise. I am appreciative of the prompt response (5/19/2020) to my concern from Esteban who emailed me a copy of the bill in question after getting my return call. Thank you.

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    Customer ServiceCoverageStaffBilling

    Reviewed May 28, 2020

    All 4 tires replaced and when I went to pay with Credit Card it was denied and it should not have been which required me to call them as bank had Mgr. retry 2 more times. It was end of day and Mgr. was so patient. I really appreciated it. He also explained to me that the age (2013) of tire could not be fixed as it was over 4 yrs. etc. I appreciated his time with me. Thank you.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed May 28, 2020

    I made an appointment online to get my tires changed. They called me first thing to reschedule because the tires I requested were not on their truck. I appreciate the heads up. I called back to see what tires they had in stock and Phil and his assistant manager were quick to find me one. They even discounted it. They were quick and efficient!

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 28, 2020

    I've been satisfied going to Mavis for quite a number of years now. Great service. Great management. All around satisfied. The location of the stores are very convenient. You can call for appointments. Prices very compatible. I highly recommend Mavis.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavis.com