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Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Visit www.mavis.com
Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    1 featured review
    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 19 Reviews 2475 - 2625
    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRatesTimelinessHonesty & Transparency

    Reviewed Dec. 10, 2020

    I called Mavis on 12/10/20 to get more info regarding tire prices on their website. I received an excellent deal and was provided a same day appointment. Mike, the store manager, was friendly and courteous and took excellent care of my car. He also explained all prices ahead of time so there were no hidden fees, and went above and beyond throughout the entire process. Afterwards I even immediately contacted one friend and another family member to tell them about my experience. I would highly recommend Mavis Tires!

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    PriceStaffRates

    Reviewed Dec. 10, 2020

    Upon arriving at the Vestal NY store I met a young gentleman named Zack who was very polite and professional. Zack explained what type of tire I would be needing in the winter and kept the price within my budget. Wonderful person who represents Mavis well!

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    Customer Service

    Reviewed Dec. 10, 2020

    Incredible customer service at this Mavis location. They did a great job with my oil change and tire rotation, which was included. My car was in and out in less than 40 minutes. This Mavis location is incredible in Langhorne, PA off Woodbourne Rd.

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    Staff

    Reviewed Dec. 9, 2020

    Robert, Todd and crew were superb in all aspects of our visit. Friendly, courteous, competent. I wish I had more flat tires. I’ll recommend to all family and friends.???? Robert, Todd and crew could conduct seminars on how to please the customer. Customer is not always right. But he/she is always the customer!

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    PriceStaff

    Reviewed Dec. 9, 2020

    I had an emergency with one of my tires. They were extremely nice, had me back on the road in a very reasonable time. The cost was very reasonable and fair. The staff were perfect and I would certainly recommend them to anyone. The facility was clean and well run.

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    Customer ServicePricePunctuality & SpeedMaintenanceBillingHonesty & Transparency

    Reviewed Dec. 9, 2020

    I am writing to let you know how pathetic the service was over a month ago. I wanted to wait before writing more because I wanted to make certain I was not overreacting. Not only was the service ridiculously long, but poor to say the least. First, I called on a Monday and they stated that the tires would have to be brought from another location. The tires would be there on Tuesday and they would call me and get me in. Ok, no problem. After most of the morning and part of the afternoon I called them to see if they had gotten the tires and still fit me in that day. The person answering the phone was put out that I called and said the tires were there but they were too busy to fit me in. Strike one - broken word/lie. He told me that Wednesday would work best. Just bring it in first thing in the morning.

    I got there at 7:30 Wednesday morning. They open at 8:00. After a few in front of me (why I have no idea since I was told I was the first one previously), they started on my new tires. They had given me a quote on Monday for approx. $750 out the door with my oil change and new tires (taxes included). I thought ok, great deal even if I had to wait a day. After waiting most of the morning I inquired about my car around 9:30 since they told me it would only be approx. an hour and a half work. I live approx. 45 minutes away and it was a work day for me too. They said around 11:00 after my inquiry - ok frustrated but waiting in the dirty waiting room was the only option with other very frustrated clients. Some were loud in their frustration....so guess it wasn't just me.

    At 11:00 I inquire again. Tires were just being put on. They got them placed by 11:30. I said, "Is it complete?" They said, "We have a problem with the oil filters - the guy who ordered them ordered the wrong type - we've put two on your car and it doesn't fit and the oil pours all over the ground and we are cleaning it up for the 2nd time." Ok, strike two - incompetence. They stated they would have to go to Napa Auto across the street to get me an oil filter. So, supposedly they did. Then the one of the fellows asks the gentlemen outside if he can go ahead and cash me out. He stated yes. It came to over $850 - WHAT?!?! No reason. Strike three - lie again. Fine! "Get it done quickly,"I said. No anger in my voice but frustration. They supposedly get the oil filter on and the oil changed (I say supposedly due to my next point below!)

    And, the guy comes back in - "Did you want the alignment?" WHAT?!?? Yes, I've been billed out - well I can reduce it by $30 but I need to run it to get you the alignment - HORRIBLE! "Fine," I said agitated! They take all of 15 minutes to align it and it's complete. End of bad mechanic story right - NOPE! A month later here I am the last two day I see on my 2017 Ford Flex that it says change engine oil soon. I just thought it needed to be reset again...? Maybe right? Well, turns out my car is WAAAY smarter than your mechanics - I opened the hood today (a few days later) and the oil is dark as if it hasn't been replaced. Strike 4 - do we get 4 strikes in baseball? No, neither do horrible establishments - NEVER going back and looking into contacting an attorney or small claims. Good Riddance MAVIS. Bill C.

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    Response from Mavis Discount Tire

    Dear Bill, this entire experience is far below our standards for you and we are so sorry you had to go through it. The last thing we want is to lose your valued business and we have escalated this matter to the Regional Manager, Kris's, attention. Your ticket number is 550363 and Kris will be reaching out immediately to try and make this right and regain your confidence in our company. We really appreciate you bringing this to our attention so we can learn and improve for you! Thank you!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2020

    I needed a new tire, since the screw was in the tire sidewall and couldn't be plugged. I was surprised how quickly they finished my car. This is a great place to go. I recommend this business. The workers are all very friendly and.

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    Staff

    Reviewed Dec. 8, 2020

    I used to go to NTB and they got acquired by Mavis. Just got new winter wipers and 4 all season tires put on my BMW and same great service. Everyone there cares and is great at recommendations between brands and types of tires. Mavis is going to be a great company who bought NTB. More access to tire places now!!

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    Punctuality & SpeedStaffRates

    Reviewed Dec. 8, 2020

    I've had nothing but positive experiences with Mavis. I appreciate their customer support, and the respectful way they treat me. It's a long wait sometimes due to the demand of a busy island, but I feel like they look after my best interest and would highly recommend them as an excellent place for tires and tire repair.

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    Customer Service

    Reviewed Dec. 7, 2020

    Headlight bulb needed to be replaced. They didn't have one in stock and ordered one for me. Ran out to do errands. They called me to let me know they had the bulb and I could come in at my leisure. Took me in as soon as I got there.

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    Communication

    Reviewed Dec. 7, 2020

    Donna is a great person and so is the other manager. They are usually on their game. Donna always keeps me informed on the status of my vehicle. I have recommended Mavis Tires to friends. These are people you can trust with your car.

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    pam increased rating by 3 stars.
    Customer ServicePricePunctuality & SpeedStaffCommunication
    After a positive interaction with Mavis Discount Tire, pam increased their star rating on Dec. 11, 2020.

    Updated review: Dec. 11, 2020

    I received a call from the Regional Manager and got to vent all my frustration. Hopefully my negativity will be used for good...to improve the running of and customer service in this one location.

    Original Review: Dec. 5, 2020

    This review is about the Cheshire Bridge Rd., Atlanta store: We were loyal customers of Kauffman Tire for years, but when Mavis bought this store, all customer service and accountability went bye bye. No organization, no one ever knows what's going on. Appointments mean nothing: everything they do takes several hours to a whole day. No communication: If you order a product, no one keeps track of it. No one calls you or remembers you, or can find your order. Your service record disappears and reappears, but no one knows how or why. When your car is finally done, no one will call you. If you call in, no one will know what's going on. If you need air in your tires, they will try to sell you tires, no matter when you last bought them. The guys in the garage are cool and helpful, but unfortunately they're not in charge.

    Signed,

    Looking for a new place

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    Response from Mavis Discount Tire

    Dear Pam, we were so happy to hear from our Regional manager, Nikola, that he was able to regain your trust in our company and that you are now satisfied. Again, we truly appreciate you bringing this to our attention so that we could improve ourselves for you! Thank you and we will see you again soon!

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    StaffTransparency

    Reviewed Dec. 5, 2020

    Always friendly, very welcoming facility, great mechanics. Everything always gets done on time. For someone like me who doesn't know a lot about cars I feel very confident in leaving my car there, they are always transparent with me on everything. Great service overall!!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2020

    Just as everyone does at some point, I had a piece of stray metal in my tire. Mavis was the closest place to me but little did I know it was the best! Sandy gave me such amazing service in a time of need. I made sure to return with my business only to be even more impressed by Karen's customer service.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 5, 2020

    The service at this location was great. The wait time was very short & the customer service was impeccable. I got recommended to this location by my mother & I’m glad she did. I will definitely recommend to somebody else. This was the fastest inspection I’ve ever received.

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    StaffResolution

    Reviewed Dec. 4, 2020

    I would like to give special thanks to Jesse, and his staff, in the STS/Mavis Dover, NJ area. Jesse, took the time to listen, and understand my concerns, and resolved the problems in 15 to 20 minutes. STS/Mavis are lucky to have such an asset to their company. Thanks to Jesse I will not go anywhere else, but to STS/Mavis in Dover, NJ.

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    Staff

    Reviewed Dec. 4, 2020

    The staff were super friendly and had my vehicle done in no time. I had the staff put on snow tires on my wife’s car. I’ve been there many times before and they have always treated me like family. Thanks again to such a great staff!

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    TechPriceStaffRatesHonesty & Transparency

    Reviewed Dec. 4, 2020

    They were professional and very efficient in getting the job done. Their pricing is fair and honest. Hard to find honesty these days anywhere. I appreciated the manager Jerry taking time to explain why it was beneficial for me to put on new shocks before he installed the tires and how it would benefit the ride and the new tires being installed. I will make them my first stop for tires and any service my car needs in the future.

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    Staff

    Reviewed Dec. 4, 2020

    The team at Mavis in Franklin is extremely helpful and efficient anytime I stop in with a vehicle that needs service. I provide them with 3-5 cars daily for Enterprise Rent A Car and they always make it a priority to get them done ASAP. Their team is a pleasure to work with.

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    Customer Service

    Reviewed Dec. 4, 2020

    I left the vehicle at 5:30 in the evening and I received a call around 10:45 the next morning that the vehicle was ready to be picked up. The vehicle drives very well after the alignment and my wife is very pleased with the work.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed Dec. 3, 2020

    The Great Barrington Depot is clean, welcoming, friendly and gives immediate confidence that the quality of workmanship will be good. My only difficulty was that it was not made clear that this quality of work would take longer than I expected. I could have made other arrangements rather than sit in the waiting room.

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    Customer ServicePriceStaffRates

    Reviewed Dec. 3, 2020

    Having recently purchased a set of tires at this location I returned today to possibly take advantage of Mavis's Brake pad special. Rami, who was on duty, said he could fit me in and take care of it in about an hour or so while I walked around town. He called me in less than an hour to let me know the job was done at the agreed price. Very professional and friendly service!

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    Customer ServicePriceStaffRates

    Reviewed Dec. 2, 2020

    I was there to get new tires installed. I bought the tires online from them. Overall the price was good plus excellent customer service that matters most to me. Will recommend friends 100%. The job was done right and the staff was very courteous. Five star service.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 2, 2020

    These guys take customer service/care/satisfaction to the next level. All four family cars will only be going to this shop for tires. Tires did not arrive on day of scheduled appt. Then, got cancelled out for next arrival date. In spite of all that, these guys worked it out and made it happen. Website is a mess. These guys are magic.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Dec. 2, 2020

    I recently purchased a set of tires from your Gainesville, Florida store. I called Establish to schedule a time to bring my car in to have the lug nuts checked for correct torque. I also asked if someone could ride along with me and listen to a noise in the rear of the car. I was met Joseph who had a tech do the ride along. He confirmed my thought that the noise was the wheel bearing. Joseph gave me a quote and I told him to fix the car. While waiting Joseph informed me that the part was harder to locate but they were still trying. Joseph then told me that it was on the way.

    Joseph then asked if I wanted anything to lunch. I responded yes and offered money to pay for it. He paid for it and had someone pick it up. While I was waiting Chris K brought out the old part and showed me the problem with it. Joseph was able to look up the failure rate for this part and showed me on the computer. I am writing this review to make sure that this people receive the acknowledgment for outstanding customer service. I retired from Walt Disney World in 2018 and know that Customer service is essential. I ask that this Team is acknowledged. Thanks Again. Sincerely, Bill

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    Staff

    Reviewed Dec. 2, 2020

    The Service Manager at the Arlington Heights, IL store help my wife and I with checking the air pressure in all of our tires. We have been NTB/Mavis customers for a number of years. After a few minute and fun talk, we were back on our way.

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    Staff

    Reviewed Dec. 2, 2020

    I am a repeat customer to this Mavis location in Massapequa Park. The staff is always courteous and professional. You are never disappointed when you get your car back. The work done as what they say they would do and the car is pristine. The entire staff Are helpful, one person in particular name Steve is amazing! I would recommend this location to anyone. I am always a satisfied client of theirs!

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    Customer ServicePriceStaff

    Reviewed Dec. 1, 2020

    I'm a former Store Manager and ASE mechanic for Bridgestone/Firestone. I have been to many Tire/Service centers in central NJ. The New Brunswick Mavis on Rt.27 is by far one of the best around. They have happily earned over $4000 worth of tire business from me in the past 4 years. I recommend them to anyone looking for a great deal and excellent service. Rueben, Omar, and their team of techs are top notch!

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 1, 2020

    Totally upfront. Took me on tour of vehicle. Explained choices. Explained reasons why and showed me. Offered price ranges. Professional and human and caring at the same time . Punctual with work. They were helpful with my concerns. Accommodating to my needs. The young manager is knowledgeable. All workers friendly. Everybody was working.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Dec. 1, 2020

    Simply the best! Michelle, Katherine and the team are wonderful. The work on my car was completed on time, the price was right and the work done correctly -may not sound so special but these days it is in fact not easy to pull off. I’m very impressed with the new manager at the Mahwah Mavis-she’s honest and knowledgeable and really cares. Priceless!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Nov. 30, 2020

    I was greeted when I arrived, they immediately helped me and within 5 minutes and they assigned a mechanic right away to assess my problem. Within 10 minutes I had a solution, honest and fair customer service. Like it should be.. I would highly recommend them...

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    Staff

    Reviewed Nov. 30, 2020

    Mike, the Manager was very professional, helpful and knowledgeable about the product. Thank you Mike for all your good service. I would definitely recommend Mavis to friends. We have purchased many tires over the last two years from Mavis due to a difficult and long daily drive to/from work. In appreciation of all your good service.

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    Price

    Reviewed Nov. 30, 2020

    I am extremely happy with the service and repairs completed. They were done in a timely manner at a reasonable cost. I was notified of all the issues and what the cost would be prior to any work being completed. So I could decide what was necessary and what the cost would be. Would recommend highly to my family and friends.

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    Punctuality & SpeedStaff

    Reviewed Nov. 29, 2020

    Had a 1 PM appointment, and was on time. By 2, I asked if my car was going to be looked at anytime soon. Guy at the desk said yes, it would be done sometime that day. Would not be more specific. I asked for the key back, and he had to search several places where my file might be. After searching for a few minutes, he handed them back. Didn't even try to say that it was next or soon to be done. He couldn't care less. That is the face of Mavis at 779 Central Park Ave, Yonkers, NY.

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    Response from Mavis Discount Tire

    Dear Alan, we are so sorry this happened. Our corporate culture is to treat you how we would want to be treated and the fact that our location did not properly communicate with you regarding why they failed to honor your appointment is totally unacceptable. Your time is valuable and we understand that! We have escalated this experience to the Regional Manager, Danesh, who is eager to speak to you to try and regain your confidence in our company as your business is truly valued. Your ticket number is #546842 should you want to contact us at 914-984-2500 option #2, however, Danesh will be reaching out immediately!

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    Transparency

    Reviewed Nov. 29, 2020

    Always great service. They keep you updated on what is going on with your car. They give you options and also explain so you can make the right decision for you. I always go to Mavis in Phillipsburg for my tires, oil change and brakes.

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    PriceStaffRates

    Reviewed Nov. 28, 2020

    I work in retail and it’s always refreshing to get outstanding service like I did from Johnny the manager at store 1133 in Danvers. He took care of my problem and also helped suggest much needed replacement tires at an excellent price. You have a new customer thanks to Johnny.

    Brian

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    Reviewed Nov. 28, 2020

    As a very tired nurse who worked all night, got to my car and found that I had a low battery, drove to their establishment and they took my car right away. Not only did they change the battery, they did a full service check without a prescheduled appt. This healthcare hero found a new hero today!

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    PriceStaffRates

    Reviewed Nov. 28, 2020

    Everyone there was extremely pleasant and helpful. It was my first time there and I definitely will be back. Prices weren’t so bad. I think they were pretty fair. I got an oil change and a new tire for $200. The service was quicker than they even anticipated. They were informative on the status of my car. Definitely best experience I’ve had and will become a regular. I hope my next experiences stay just as pleasant!

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    Staff

    Reviewed Nov. 28, 2020

    The work staff there are friendly and went above And beyond to make sure my car was taking care of in a timely manner! Since I am a otr truck driver they knew how important time management is! I will definitely be going back for anything else my car needs. John has a awesome staff.

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    PriceRates

    Reviewed Nov. 27, 2020

    I only went in for an oil change but the mechanic found potentially serious issues that could impact on safety. I wouldn't have been aware of them. I'm glad they were found & corrected. Mavis's prices are MUCH better than the dealerships. And Mavis got the job done efficiently. Thank you.

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    Staff

    Reviewed Nov. 25, 2020

    LV went out of the way to make sure I received the right tires. My old tires was discontinued and he went to another Mavis location to make sure my tires would be there for me in a timely manner. I'm thankful for the staff. Everyone was polite and professional.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Nov. 24, 2020

    I bring our family in to Mavis for the majority of its needs. Tires, oil changes, inspection. I always feel as though they’re being honest. The customer service is always great! Nice, friendly, personable employees!

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    PricePunctuality & SpeedRates

    Reviewed Nov. 24, 2020

    Mavis is my go-to automotive shop for anything related to tires (such as fixing punctures and full replacement sets of tires) as well as for service of consumables (e.g. brakes and fluids). Always reasonable pricing and fast turn-around, usually within a few hours of dropping the car off.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 24, 2020

    Mike was very nice. In and out within 1 hr. Will definitely go back. I came at my scheduled appointment but didn’t have the proper information to get my car inspected. Mike was helpful. I had to go home and come back. I was afraid I would not be able to be seen but they still worked with me and car passed inspection and $51 later, my car is inspected. They didn’t scam me or anything. Totally worth it.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Nov. 24, 2020

    Excellent customer service, clear explanations of any issues found outside of service requested. Very supportive and understanding of any questions or concerns asked. Competitive pricing... just excellent!!! I always tell my friends and family to go to Mavis! I Would never go anywhere else!

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    Customer ServiceCoverageMaintenance

    Reviewed Nov. 23, 2020

    This is the 2nd time I have used Mavis and this location in particular. They set the bar high as far as customer service, customer experience and customer communication. By thoroughly explaining the what’s wrong, the why it’s wrong and the how we’re going to fix it, they’ve earned my complete trust moving forward with all my vehicles.

    J

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    Reviewed Nov. 23, 2020

    I have had issues with low tire pressure. I brought to Mavis in Morristown and they immediately took my car in. Kerry the manager was awesome and plugged the hole in my tire ASAP. I have met Kerry previously for other tire issues and every time I have an issue, I return to this Mavis because of him.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Nov. 23, 2020

    Excellent, Beyond expectations. AAA was unable to fix and recover spare from underneath. I was towed to Mavis where Christopher Mgr, and John got the job done quickly and professionally. I will be a return customer. Rich. Thank you guys!

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    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 23, 2020

    Took my wife’s Mercedes to Mavis in Sewell NJ for a set of tires. Apparently there was a wheel lug that stripped out and they couldn’t it break free to get her tire off. Someone from the store (Joe) called and asked her permission to try and heat the bolt up to break it free, he said there was a chance it could cause damage. Well just heating the stud up didn’t work so the tech decided it was easier to just melt the bolt out (damaging the rim in the process). When we arrived and saw the damage I confronted the man about it and he responded by telling me my wife gave him permission. At no point did anyone give permission to attempt to melt a hardened steel bolt from a powder coated aluminum rim. We strongly feel that should’ve been another discussion as this damaged the rim to the point it needs to be refinished or replaced.

    We were later contacted by the regional manager (Rick) who informed us he did us a favor by not charging us the 2 hours of labor they had into the bolt and he would gladly mount and balance the tire on a new rim that we provided. He stated he was a master tech for 25 years and that is the only way to get that bolt out. A quick Google search showed me about a half dozen other ways to do it without melting it out. Needless to say after spending $950 on a set of tires only to have our car damaged and being insulted we will never be back to Mavis. Not our first set of tires from them but definitely the last. Hardly professional on any level.

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    Response from Mavis Discount Tire

    Dear John, we truly apologize for this incident and are eager to get the Regional Manager, Rick, to investigate this for you immediately. We have a ticket in our system for you, #544161, and hope that you will reach out to us at 914-984-2500 option #2 so that we can connect you with Rick! We truly appreciate you bringing this to our attention and are eager to regain your confidence in our company! Thank you

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    Reviewed Nov. 22, 2020

    The experience I had at Mavis 0634 (Fayetteville, GA) was far better than I could ask for. I was given lots of options, given the chance to make my own decision instead of being made to feel like I had to get the option they wanted. I was kept informed during the entire process of everything that was being done. I felt appreciated and valued as a customer. Based on this experience, I will be back.

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    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 21, 2020

    Great service, great people, will continue to go there and totally recommend to my friends and family....Awesome, great, well done, they actually care and work hard to complete service fast! Prices are great and they go out of their way to help even in a pinch.

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    Staff

    Reviewed Nov. 21, 2020

    Hi there. Went there on a Thursday morning 11/19/20 to Mavis in Quakertown store. The manger and everybody that works there were very helpful. The manager he went out of his way to help me to get brakes and rotors. He even went out of his to help me with the financial end of it. Thank you Mavis.

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    Sales & Marketing

    Reviewed Nov. 20, 2020

    I bring a truck Chevrolet Avalanche 2002. They do a great job, Roger the manager he’s is a great person. I like that next time I want more discount, I need check Jeep Wrangler tires etc. Thank you ....

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    Staff

    Reviewed Nov. 20, 2020

    I want to recommend the Mavis Tires West Genesee St. store. I usually go to the store on Erie Blvd which is closed for renovations. I brought my car in for an inspection and received efficient and courteous service. Thank you to Kevin and John.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2020

    The management and service staff at this Mavis location are well above the standards in customer service and should be recognized for it! Excellent location! Actually care about their customers. If we could only get more businesses to act in this manner what a world we would have!

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    Customer Service

    Reviewed Nov. 19, 2020

    I always receive Good customer service when I come to Mavis on McFarland. Thank you. Keep up the good work. An everyone I know will be referred to Mavis and I will continue to be a regular customer. Thank you and stay safe and blessed.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2020

    Quick and easy experience. Tim was very courteous and helpful. All Covid recommendations were followed by the staff. Mavis personnel were much more friendly than NTB personnel. I will be back in the spring to buy new tires. Thank you very much.

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    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2020

    We were traveling north on I-75 Saturday Nov 6 when the engine splash guard came loose and dragged across the pavement. We drove on a few miles exited the freeway, and pulled in to Mavis Tire. Without hesitation, Jayson at Mavis removed the guard quickly, so we were able to get back on the road safely! Absolutely beautiful, fast and friendly service! Thank you, Jayson and Mavis!

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    PriceMaintenanceStaffRates

    Reviewed Nov. 18, 2020

    Excellent service, fair pricing and top level mechanics.... Would trust them to do any and all repair/maintenance work on all of my vehicles. Wouldn't go anywhere else. Recommend them to friends and family all the time. I have been going the the Mavis in Hackettstown NJ for the past 3 years.... They are really the best. They can work on any make or model vehicle and you can trust them to do top-notch work. And you can trust that they will only recommend what you need, without adding unnecessary work to be done. Great place to take your car.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 18, 2020

    I recently brought my Lexus RX350 to Mavis for 4 new Michelin tires. While there the service manager calls to tells me that my rear shocks were leaking and needed replacing. I gave them the OK to replace them and what a mistake. They installed the 4 tires, completed a 4-wheel alignment and replaced the two rear shocks. The shocks took forever to replace which was concern to me. The car was finally done and they said I was good to go. I got in my car and drove a mile down the road and there was a loud banging noise coming from the back of my car.

    I brought the car back and come to find out the nut/bolt holding my shock fell off because the mechanic made a decision to put the old nut/bolt that he stripped back on my car putting my families safety in jeopardy which is absolutely unacceptable. Instead of doing the right thing and replacing the stripped nut/bolt for a dollar the mechanic decided to take short cut and put the old stripped bolt back on not caring what could happen to me or my family.

    I will absolutely never have any automotive repairs done at Mavis Tire in the future. In addition the inside of my car's seat and glove were filthy with grease from the mechanics greasy pants and from him rummaging through my glove compartment looking for my wheel lock instead of just asking me where it was. My experience was horrible and I will not recommend Mavis Tire to anyone who is looking to have their car repaired. I would recommend that you review your training and quality controls to improve customer safety.

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    Response from Mavis Discount Tire

    Dear Michael, we are so sorry for this experience. We are so sorry that your shock repair was not executed properly the first time causing you to return and leaving you feeling unsafe. This goes against everything we strive for which is to leave you feeling safe and well taken care of. We have escalated this incident to be reviewed immediately by the Regional manager, Jim, who will be reaching out to you right away! If you wish to contact us you can do so at 914-984-2500 option #2 and reference your ticket #542887. We truly appreciate you taking the time to bring this incident to our attention so that we can improve for you and other patrons. It is our sincere hope you will reconsider us for future services after speaking to Jim. Thank you again

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    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2020

    Today I visited Mavis Tires and Brakes and the Service I received was Absolutely Outstanding. Courteous and helpful by taking their time to carefully explain things in a professional manner. Good Job Guys and thanks for checking everything and going above and beyond to exceed great expectation.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    The team at Mavis fit me in for a last-minute tire repair on a Sunday evening when no other tire shop would fit me in. I got a screw in my tire and wasn’t sure anyone would be available to help me so late in the day on a Sunday. The team at Mavis was so accommodating and was able to fit me into a busy workload to ensure my tire was fixed quickly and appropriately. So thankful for Mavis!

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2020

    The work was done well and in a timely manner! Very professional staff! They informed me I didn’t need an expensive repair and took care of everything promptly. The staff was friendly and professional. My car was parked outside so I could easily pull out.

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    PriceStaffRates

    Reviewed Nov. 14, 2020

    This was my first time at this Mavis facility in Dover. I went in for a tire check initially but after talking with some of the specialists I ended up getting an oil change and a battery change all for a very good price. I would highly recommend these guys to anyone. Timely, professional and an overall great experience.

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    Staff

    Reviewed Nov. 13, 2020

    The best way to describe my experience here is to simply thank Mavis for employing Tom at your Ramsey location. I had my car checked out in other locations and simply got the run around. Tom, took the time and patience to PROPERLY diagnosis the problems with my car and went out of his way to make sure my car was safe again for me drive. I have never experienced this care and concern I received from not only him, but Joe as well.

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    CoveragePunctuality & Speed

    Reviewed Nov. 13, 2020

    A quick note of thanks to the gentlemen at Mavis rt 73 W. Berlin NJ. I was 60 miles from home and my usual Mavis Service location when I had a vehicle emergency. The lower engine cover broke and was dragging after contact with a road hazard. I pulled into the nearest Mavis, was treated like family, and was on my way in 15 minutes. Thanks again gentlemen, you're an asset to Mavis and the community!!!

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    Reviewed Nov. 13, 2020

    It takes three trips to get anything completed with this Mavis location. Tire balance was incorrect had to be redone. When the balance was redone, they put the tires back in the pre-rotation locations, oil was burning and now the engine light is on. I left the 2nd time, just to figure out they did not give me back my locking lug wrench. Great service at the service desk and fall off the cliff beyond that. Will not be back.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Grant, we are so sorry for this experience. Your vehicle should have been repaired properly the first time! Your time is valuable and we totally understand that. This is far below our standards for you and we have escalated the incident to our Regional Manager, Angel's, attention. He is eager to assist and will be reaching out as soon as possible! If you prefer to reach us, you can do so at 914-984-2500 option #2 and reference your ticket #541188. It is our sincere hope that Angel is able to reinstate your confidence in our company as your business is truly valued. Thank you!

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    CoverageStaff

    Reviewed Nov. 12, 2020

    I was babysitting in another state and as I was going home I got a warning message indicating that my car tires were having problems. Since my husband was at home and I needed to get home, he advised me to get off the highway and go to a service station. I chose Mavis because we had bought tires from them in the past. Derrick could not have been more professional. He explained the change in temperature caused the tires to become unbalanced. He fixed my problem by adding air to the prescribed levels. My stress level was immediately alleviated. Can't thank Mavis and Derrick enough. A real lifesaver.

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    Staff

    Reviewed Nov. 12, 2020

    My wife went to your South Courtland store in East Stroudsburg. She recognized Raf as the person who took care of her car, which she said was done in a professional manner. Because of her positive experience, I will take my car there when I need work on it.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 12, 2020

    I go to this Mavis Discount Tire regularly. It is not the closest one to my home but they have the best customer service I have ever seen and it is such a pleasure, especially when the world we live in now has very little customer service. They are the BEST!! Look no further! NEW HYDE PARK NORTH MAVIS 500 Hillside Ave. New Hyde Park NY 11040 Facility # 7087838.

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    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Nov. 12, 2020

    They were honest and thorough. The staff were respectful and provided useful information. The prices were quite reasonable. I was asked politely to return at a later date since they had fewer staff on site that day with a choice to be called in should their staffing capacity improves rather sit around. I would recommend them.

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    keith increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaffTimeliness
    After a positive interaction with Mavis Discount Tire, keith increased their star rating on Nov. 16, 2020.

    Updated review: Nov. 16, 2020

    Problem was solved.

    Original Review: Nov. 12, 2020

    I called Mavis to ask what tires they had available. I was told they could get me tires the same day if I came within 30 minutes. Due to living close by, I arrived within 15 minutes. After about an hour of my car being worked on, a supervisor asked if I was okay with coming back the next day for the alignment. I told him it was fine. When I returned the next day, I waited at the counter for nearly 15 minutes. An employee stopped by the desk and didn't even acknowledge me. He grabbed what he needed and walked back into the garage.

    Through the window I could see the mechanics out back playing frisbee. After standing for a bit longer with no help, I realized that the supervisor was asleep in the corner of the waiting room. I had to bang on the wall several time to wake him up. I also had to tell them twice to put the caps on the tires. They were not put on when I left the first day and I had to ask for them again when I returned on the second day. The service was horrible and I will never return.

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    Response from Mavis Discount Tire

    Dear Keith, we are sorry about this experience. This kind of experience is totally unacceptable and far below our standards for you. Our culture is to treat you how we would want to be treated and this does not uphold those values. We have escalated this matter to the Regional manager for the areas attention, Paul. He will be reaching out to you immediately! Should you want to reach out to us please feel free to do so at 914-984-2500 option #2 and reference your ticket#540396. We are eager to regain your confidence in our company and truly appreciate your feedback...we are always looking on how we can improve for you!

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    PriceRatesHonesty & Transparency

    Reviewed Nov. 11, 2020

    I own small car company and have dealt with many repair shops and finally found a home with sal and Mavis. Fair pricing and reliable service and honesty as far not trying to have unnecessary repairs. Would highly recommend to any small business fleet or individual looking for repairs.

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    Staff

    Reviewed Nov. 11, 2020

    The staff at this location are very professional and informative. They go the extra mile to assist and complete needed repairs as well as suggest those are needed in the very near future. I would recommend anyone to this Mavis Tires location.

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    Reviewed Nov. 11, 2020

    I went to Mavis Tires to get new tires for my car. The guys got them changed and on by the time my lunch was over. They also did my inspection and serviced my car. I would recommend them to all I know.

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    Sales & MarketingPunctuality & Speed

    Reviewed Nov. 11, 2020

    Larkfield Rd, E Northport Mavis: Great job, fast and didn't try to sell me anything I didn't need. Highly recommended! I will be going there again next month to get my wife's car inspected also. Also, I have been going there for the last few years and they still exceed my expectations.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 11, 2020

    Brian the manager really help me out including a veteran's day discount. They made sure my little one & I was comfortable while we waited for an oil change. His recommendations were well communicated of what may be needed. I recommend everyone to get their car serviced here. This may well be my new spot.

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    Customer ServiceCoverageTimeliness

    Reviewed Nov. 10, 2020

    And they reminded me my NYS Inspection was due, so we did that, too. Saved me a second trip. The next day, per their follow up email, I went back to have the lug bolts retorqued to insure all were securely on. They were, but good to be safe. That was their reminder to me.... all good!

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    Staff

    Reviewed Nov. 10, 2020

    I went in for an inspection and it took them no time to get me in. Everyone was super friendly and knew what they had to do. I would definitely recommend this place. I am sure I will be back in the future.

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    StaffHonesty & Transparency

    Reviewed Nov. 9, 2020

    Was excellent and I completely trust everyone at the Flemington store. Thank to their honesty and care.... They earned my trust and business to help prolong my car for a long time. Thanks all & I will see you all soon!

    Best,

    Evan R

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    StaffHonesty & Transparency

    Reviewed Nov. 8, 2020

    I’ve been to a few Mavis. This one is more honest and profession. Raj does a great job with his warm personality and professionalism. The workers treat you with respect. I have recommended a few people to that location. I live in a different part if town but go there to have work done on my car because of the care I get.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Nov. 8, 2020

    Mavis doesn’t waste my time, they’re honest in when my car will be done, most times my car is done before they say it will be. I’ve made appointments at other places for a simple oil change and waited 3hrs. I’m a mechanic and extremely knowledgeable about cars, sometimes I don’t have the time, so I go to Mavis. They have NEVER tried to sell or recommend me something I don’t actually need, not one time. I can not say that about any other place I’ve been to. To me that’s EXTREMELY important being able to trust who is touching your vehicle.

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    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2020

    Paul and his team kept to my appointment in a busy Saturday, and were both expedient and helpful. Paul made sure the correct tire size and type matched my car, suggesting a better substitute for my original choice. Jim made certain to point out the cause of my leaking strut and took both care and time to install my new tires with an eye on proper alignment. Great service!

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    PriceRatesTimeliness

    Reviewed Nov. 6, 2020

    Had felt tire that couldn't be repaired. Told me my tires had reached the wear bar and all need to be replaced. I found out the next day they only had 21,000 miles on the and were rated for approx 50,000 miles. They lost a piece of my wheel lock kit and forgot to write down the mileage at the time for the new tire warranty. They said they always do that, didn't know why not for me. Told me I needed brakes and the cost was 99.00 but charged 74.00 labor on top of that. They did take 54.00 off. I went the next day and told them of all that happened and asked to see my old tires, of course they were picked up yesterday. The store manager is the one who handled everything. Never go back there again. I now know my old tires did NOT need to be replaced.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Martha, we truly apologize for your experience at this location. We would love to escalate your incident to the Regional Managerto discuss these concerns and try to resolve! Thank you for bringing this to our attention. When ypu can, please call us at 914-984-2500 option #2 and reference your ticket#538970. Thank you

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    Staff

    Reviewed Nov. 6, 2020

    It's refreshing to know that there is a dependable team I can count on to get things done. Thanks guys. They really care about your needs and are courteous in doing so. Go to them for professional service. My team in 2020.

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    StaffHonesty & Transparency

    Reviewed Nov. 6, 2020

    As always, everyone was very helpful and respectful. They will go out of their way to ensure that you get the best deal and they always do right for their customer. Always are very honest and truthful about what is needed. I have never had them try to get me to get a service that was not needed. They truly look out for their customer and treat you like they would treat their own family. I wouldn't take my vehicle anywhere else.

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    PriceRates

    Reviewed Nov. 5, 2020

    Had rotors and brakes, front and back replaced and an oil service done in 2 1/2 hrs. Well done. I checked my Local Cadillac dealer for price comparison and they were more than double the price, w/out the oil service and tire rotation.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 5, 2020

    My husband went there to purchase 4 tires today. Upon arrival he immediately noticed the front desk clear appeared upset. My husband asked if he was okay and the guy said he was having a bad day. Then the store manager came out and shouted to another customer sitting in the waiting area about him looking at him. My husband asked if everything is okay as the manager was very aggressive. The manager became more angry throwing his food across the store, yelling at my husband and threatened him. He then got into my husband's face to instigate a fight. My husband pushed him away and left. This place is highly unprofessional and not sure how a manager would conduct himself in this way. He also quoted us a lower price and increased it when we arrived at out appointment. We will never go back and leaving this review everywhere.

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    Mavis Discount Tire
    Response from Mavis Discount Tire
    Dear Jessica,This experience is completley unacceptable. We would love to connect with you and further discuss this incident so we can get to the bottom of it.

    When you can, please call us at 914-984-2500 option #2 and ref. your ticket#538957.We are eager to speak with you! Thank you

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    Punctuality & Speed

    Reviewed Nov. 5, 2020

    I went to Mavis for a brake light bulb that wasn't working. I met with Zack who put installed a new bulb. He did it very quickly and effectively. He needs to be recognized for a great and speedy job. I am extremely relieved that it is fixed because I could have received a violation ticket. Thank you Zach. You are the best!!

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    PricePunctuality & SpeedBillingHonesty & Transparency

    Reviewed Nov. 5, 2020

    Mark and Bill are the BEST! I would never take my car anywhere else. To have an honest, reliable people working on your car makes the rest of your life much less stressful! I never have to worry about being overcharged or waiting too long. They are always upfront and honest about cost and time.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2020

    Customer service at the Hazlet location is among the best. For a service center dealing with a lot of people daily. Still have the time to help out a customer just getting wipers. Will be going back again for their customer service and would be recommending this location to my friends. Thank you.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2020

    All of the customer services representatives were friendly and helpful. I was fully informed throughout the process. When the all of the tires I needed were not available at the location, they took the trouble to send for the additional tires from another location and kept me informed throughout the process.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2020

    Called up someone else local, they told me I’d have to drop off my vehicle to get an inspection because there would be nothing quick about it. Called up these guys and they were happy to get me in ASAP (and out ASAP too!) Super sweet and friendly. Looking forward to coming back for additional service.

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    Punctuality & SpeedStaff

    Reviewed Nov. 5, 2020

    Great service, courteous employees, in and out. Will be back. Bathroom was clean and stocked. Waiting area was very comfortable and clean, with tv and plenty of magazines. Displays of plenty of tire selections to help select the right purpose you need them for.

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    Punctuality & Speed

    Reviewed Nov. 4, 2020

    Chris is always great to work with. He never recommends parts or services that my car does not need. He is also good about giving me accurate time estimates for vehicle service. The waiting area is well maintained and clean.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2020

    The manager named Sheldon provided excellent customer service. I’ve only been to your Lovejoy location and was disappointed on the manager at that location. I made a complaint before. However I was near the Fayetteville location and my tires needed air and he assisted me without hesitation. Also made me aware of a damage windshield wiper. Great service will make me a forever customer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2020

    Called for an appointment and was given an appointment time for the very next morning. Staff very polite, well spoken and very knowledgeable of their job. Being able to see your vehicle getting repaired through the window in the waiting room is very assuring. I was very happy to see my vehicle being fixed and very pleased with the amount of time that it took which wasn't long at all. Definitely recommend this store to anyone.

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    Staff

    Reviewed Nov. 4, 2020

    I recently purchased 4 tires from Mavis Tires on Montauk Hwy in Lindenhurst. Mike at the front desk and the installer did a great job. The job was completed in a timely manner. The work was neat and professional. It was a pleasant experience.

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    Staff

    Reviewed Nov. 3, 2020

    The women in the front desk who helped I believe her name is Felicia very nice, very friendly, very professional. She is a very nice tall lady. Works at the newburgh ny location on rt 300. She made my day a lot better.

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    Customer ServicePriceStaffTimelinessFollow-Through

    Reviewed Nov. 3, 2020

    We were planning a last minute trip out of town and heard the word “snow.” So, I called Mavis to talk snow tires and having them put on soon and, as usual, Nick said bring the car in! The old snow tires were retired after last winter, so Nick offered up a choice of tires, explaining them and the costs to me. I had the car in first thing the next morning. During the a.m. Nick called to say that there was “play” in a joint and that he made some calls to invoke the warranty on them, so just labor for that replacement. He does that..not the first time that I've had a part go and Nick researches when the last repair took place and gets that taken care of. I continue to go to Mavis because of Nick and his team. Peter was there, too, and I got a nice greeting from him. It's great to have a group that can take care of your needs and recognize you! And, that they look out for you.

    I hear stories from others about their not so great experiences elsewhere and I tell anyone who asks to take their car to Mavis, and let them know that they'll get treated fairly. We ended up with two car issues within two weeks, but the work was needed and Nick, Peter and their team took care of everything. They let us know when we would get the car back; the first time they needed the car to stay overnight, awaiting a parts delivery. They called the next day when it was done. The second time, in and out as promised. With so many things affecting us all these days, I breathe a deep sense of relief when I know that I can have my cars taken care of by Mavis in Kerhonkson, with Nick, Peter and the others there..It's one thing I don't ever had to worry about.

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    Punctuality & SpeedStaff

    Reviewed Nov. 3, 2020

    Prompt service without an appointment. Staff were courteous. Took care of my emergency battery replacement. I recommend their service. Battery, tire and brakes have all been serviced without an issue. I will use Mavis for future servicing and also State Inspection.

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    Staff

    Reviewed Nov. 1, 2020

    After spending 400.00 plus on brakes and rotors my vehicle was doing the same thing. I brought it in for its sti stuttering when I press the brakes and the pedal going all the way down to the floor. Also staff was very nonchalant about forgetting to return my wheel lock. It's bad. When you think about it I wouldn't have been able to remove the wheel if I had caught a flat or needed to do any repairs. I have no idea why the service has gotten so bad at the Mount Vernon 1st St. office.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Sam, your experience is totally unacceptable and we truly apologize. We have immediately alerted our Regional Manager, Danesh, and he is eager to assist. When you can, please call us at 914-984-2500 option #2 and ref your ticket#537645. We truly hope you will allow us the opportunity to regain your confidence in us. Thank you

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    Customer ServicePriceMaintenanceStaffRates

    Reviewed Oct. 31, 2020

    Excellent customer service and results! Easy in and out, plus complete description of cost before service. Competitive prices and easy access to this location. They located the problem, shared with me their diagnosis and fixed the problems to my satisfaction.

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    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2020

    Another great experience at this location (Trexlertown, PA). The associates always go above and beyond to make sure your vehicle is accurately accessed and safe to operate on the road. The guest wait is always within reason, and you feel as though you are well taken care of, and informed upon your departure. The manager and crew genuinely care here, and it shows. They always make things right.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2020

    Very clean facility and knowledgeable and friendly staff! Communication between service mgr and ourselves was timely and very helpful! Thank goodness Mavis spotted something that was under warranty from Audi! We would definitely recommend Mavis Lexington to friends and family!

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    PricePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 31, 2020

    The team here was very professional and courteous. I was able to set an appointment on line to drop of my vehicle the same day. The team communicated with me on every step of the process while I worked from home. They were thorough and made sure that I was well informed of all of my options. They quoted approximately three hours to get my vehicle back but it took less time expected. I would recommend their company for car maintenance in the future.

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    Staff

    Reviewed Oct. 30, 2020

    Manager, Dan, and his staff were great to do business with. Very pleased with the service and courtesy they provided. Leaving the car at night was easy with the drop box. They notified us when the car was done and at the time they promised.

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    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2020

    Received greetings immediately entering the building by Eric.. The experience was professional, informative and fast.... I would definitely recommend a friend to this location.. (Fayetteville) ....I look forward to future visits with the expectation of having a good experience. Thanks Eric.

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    Punctuality & Speed

    Reviewed Oct. 29, 2020

    Thank you Jen and Donald! You made my tough start to the morning perfect. Got my valve stem replaced quickly and got me back to work. Thank you for your service! Foley Mavis is always good to me. Will continue to use.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 28, 2020

    Work was done fast and everything is working the way it should. Price was reasonable. Everyone was very pleasant to deal with. I have used this store in the past and will continue to use it and recommend it to anyone needing mechanical work done on their vehicle.

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    Staff

    Reviewed Oct. 26, 2020

    In a time where the entire world is more or less in disarray, it was refreshing to deal with staff who were as courteous and as helpful as ever. Unfortunately, I didn't catch the names of the staff members who assisted me, but I still want to express my gratitude.

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    Customer Service

    Reviewed Oct. 26, 2020

    Great atmosphere. Customer service was the absolute best I have encountered for a service of this nature. I am taking all of my vehicles there from now on. I am sold lock, stock and barrel just an old saying. I have already sent my daughter and a neighbor.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 26, 2020

    They Managed to squeeze me in last minute to change a flat on a late Saturday afternoon. Without their help I would have been stranded for 2 days. Everyone was helpful, friendly and accommodating. A+ service. Tim the manager (?) was great. Followed up and made sure I was taken care of.

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    CoverageTechStaff

    Reviewed Oct. 25, 2020

    Went into the store to see if they could change the valve/sensor for my tire of the valve that was taken off. They fixed it in a timely manner and understood my needs. Absolutely accommodating staff. Definitely going back to service my tires. Also the operation of hours makes it easier to make my car errands completed.

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    StaffRates

    Reviewed Oct. 25, 2020

    I would rate this facility a 10+ for Everything they've done for me. I would rate them this cause every time I've been there the work to my car has been in a professional manner and timely too. They kept me informed on when and how long it will take to complete the work being done. I bought 4 new tires there a few months ago and since then I've been going back to have my tires rotated and to have the oil changed as well. I drive a lot cause I use my car for my job. I put about 200 miles on my car daily so I go there about every 4 - 5 weeks for service. I'm glad I experienced the work from Mavis! I have recommended it to friends and will recommend it to more..

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    CoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 24, 2020

    ONE STAR SERVICE. Multiple incidents. I drive 800-1000 miles a week. These incidents I am talking about happen very quickly with an oil change every 6-8 weeks. 1st: brought vehicle for Oil change. Was told car needs front and rear brakes around 75,000 miles. At 83,000 miles for next oil change nothing was noted about the brakes. Next oil change At 88,000 miles I now need front and rear brakes plus a brake plus and serpentine belt. So mechanics are just putting anything on the repair order to get business and get paid. My car being at 93,000 I decided to do the front brakes myself. My front brake pads were JUST reaching between 4-6mm (yellow zone close to replacement due soon). Also my serpentine belt isn’t cracking or dry rot one bit. Just trying to sell me on it.

    2nd: I got two tires replaced and alignment at 93782mi. (Talked with regional manager asked about my alignment being done he said they have camera he will check and never heard back. Because I do not think it was done) Nothing noted about my back brakes on this repair order at all or my belt. A day later I notice a tire has a crease in the sidewall. They tell me it’s normal and the way Goodyear molds the tires. It’s not normal. Replace it. They replaced it and now the same tires have a crease on the inner sidewall. This tire has the Same dot number. Were the tires really replaced or just spun around? Who knows.

    3rd: my final oil change and service with them and my oil filter had a small hole in it dripped in my driveway/ garage and on my ride to work my low oil light came on and my engine making noise. I took my car to a real dealership Honda who found the crimped oil filter. (Which I still have) Looks like it was put on with an oil filter wrench. The drain plug washer was NEVER replaced during any of my visits and was very tight. Summary: long wait times if waiting. Inconsistent repair order recommendations. Inexperienced technicians. Untrustworthy.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Michael, we are so sorry for all the hardships you have faced at our locations. Please know we truly appreciate your feedback and are focused on improving for you. We have escalated your review to the Regional manager of the area, Charles. He is eager to assist you and will be reaching out to you as soon as possible. Should you want to call us with any more information please do not hesitate to do so at 914-984-2500 option #2 and reference your ticket #534070. We truly appreciate your business and hope that Charles can regain your confidence in our company.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 24, 2020

    I always have great service at the Yonkers Mavis location. I first went there based on a recommendation from a friend. This location has never disappoints! They are fast, courteous and affordable! I don't take my car anywhere else!

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    MaintenanceStaff

    Reviewed Oct. 23, 2020

    Very professional and understanding. Repair was done in a timely manner. Everything was well discussed before Repair was done. Definitely will use State Street NY location again. The manager Stan was very professional, and helpful. Also he reviewed the repairs completed and made sure I was happy with the service they provided.

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    Sales & MarketingPriceStaffRates

    Reviewed Oct. 23, 2020

    I am returning my leased car and needed to replace two worn tires. I was very pleased with the salesperson's knowledge and recommendations with the type of tires that would best fit the leasing company's requirements for replacing tires. The price was very reasonable as well. The tire change was supposed to take about an hour but to my surprise, the work was completed in about 40 mins. I felt that the people I dealt with at Mavis were very trustworthy and I am confident I will be returning again for any of my tire needs!

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    PricePunctuality & SpeedStaffRatesCommunication

    Reviewed Oct. 23, 2020

    The man Vincent who works up front directly dealing with customers, is a sweetheart and a hard/great worker! He helped work with me on my car and with a price I could afford to get it done ASAP and get it driving back home again AND was just all around a bright personality with a huge and heartwarming smile so thank you Vincent again! It meant a lot to my fiance and I. You kept your word as best as you could, you kept me in the loop, and on top of that only did what I needed done, didn't try to push me to get X,Y, and Z done when I didn't need to. I wish the car was done a little quicker since my fiance and I were walking around places aimlessly just to wait for my car but not in Mavis' lobby since it was already a bit crowded.. Speaking of, a bigger wait lobby would be nice especially since the wait areas are already nice! 2 charging stations with a chair and desk and 2 other stations with personal TVs!!

    You are definitely my go to guy/business and a man I can trust which is hard to find in this business as an auto mechanic. Anyways, thank you again! It was a pleasure meeting you! And thank you for the men/man who worked on my vehicle and also checked out my car and let me know why my check engine light was on. I appreciate it all.

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    Staff

    Reviewed Oct. 23, 2020

    Robin was very professional and he helped me a lot. Overall I had a great experience. This is my second time here and both time was a great experience. Will definitely come back again and refer other people as well.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 23, 2020

    I had a great experience at this place. I went to the South Ozone Park location in Queens, NY. I went for a tire rotation and a tire balance but they offered me a wheel alignment at a discounted price which I couldn't turn down. I got the tire rotation for free so I only ended up paying for the tire balance and the wheel alignment which came to $ 119.75. They had a window to the service area in the waiting area so I was able to see everything they were doing. The customer service and the automotive technician staff all seemed professional. I overheard several conversations that the customer service staff had with other customers and they always explained everything in detail and gave effective advice. They promoted the fact that their tires were made in 2020 or late 2019. If a disgruntled customer called on the phone, they tried to resolve the issue. I would definitely go here in the future for service on my vehicle.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 22, 2020

    Phoned for info at 5:00 on front end alignment. Got appointment for 6:00 they were ready and took it in. Was half expecting the "Bad news y’all." “You will need something else y’all." But NOOOO... All was good on 2004 213k mile GMC Envoy. Drives great and straight. Thank you.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 22, 2020

    This location in which the issue happen is in Decatur Georgia on Snapfinger Rd. I’ve spoke to someone in the store about the issue & no one seem to have a resolution to the problem so I contacted corporate almost 3 weeks ago. They stated they would get the complaint to the regional or district manager (not sure which one) but no one has contacted me yet. So, at this point me and my husband are moving forward with filing a lawsuit with the company.

    I took my car in a couple months ago to get 2 tires and an alignment. The next week the car start shaking and driving funny so I called and told the associate the car was driving worse than when I took it in. They stated to me to bring it back because the alignment may have been off. When I got there one of the mechanics come out to tell me that it was done incorrectly and he would fix it. I told them it was more than the alignment done wrong. It was made noises and everything that it never made. He said no it just the alignment off. So I went with it and got the car back.

    Didn’t hear the sound as bad for another weeks. Took the car back to them to get an oil change then they tell me I need struts and this that (which I already had a feeling something else was wrong & was resulting in them doing my alignment incorrectly the first time) so I told them I was taking my car to the Mercedes place to get an 2nd opinion & if this resulted in them messing my car up we will have a bigger issue on our hands. Not 10 mins after leaving the lot my oil light comes on. RIGHT AFTER AN OIL CHANGE.

    So we take it to the Mercedes place. The first time the mechanic calls us and say is the alignment is done wrong. (We never told this Mercedes place we had took it to someone else.) Then said we were missing a quart & half of oil after we just paid Mavis 120$ for an oil change. UNACCEPTABLE! Then the struts motor mount & 2 other things were messed up after taking it to Mavis for a simple alignment. I just don’t understand why they just didn’t tell us they were uncomfortable working on a Mercedes if that was the case. But we spent 4000$ on something that could have been avoided if they wasn’t trying to be money hungry. I’ve been going to this company for years even when we were station in FLORIDA taking all 4 of our vehicles to them & this is by far the worst service I’ve experienced.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Deidre, we truly apologize for your experience at this location. We were able to find an incident ticket in our system which we have escalated to the Regional Manager, Joe. He will be reaching out to you immediately to discuss these concerns and try to resolve! Thank you for bringing this to our attention. Should you need to call us for any reason please feel free to do so at 914-984-2500 option #2 and reference your ticket#523140. Thank you

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 21, 2020

    Yesterday 10/17/2020 My daughter came in because she had a nail in her tire. After speaking with Chris and he discussed all of her options. As he was inspecting the other 3 tires, he informed me she had a screw in the other tire. He was able to repair both tires quickly! Oh, and this was the only shop to carry her tires should She had needed a tire or 2. Most other places needed 3-5 business days to order them. She appreciated the customer service and the cost and will be coming back for 4 new tires soon! See Chris! Military friendly!!!! Today 10/18/2020 brought my car here to get the headlights replaced. Again, great customer service and a great price. We won’t go anywhere else.

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    MaintenanceStaffHonesty & Transparency

    Reviewed Oct. 21, 2020

    The team at Pulaski NY Mavis has been very reliable over the years. Our entire family w/ 4 vehicles uses Mavis as our primary vehicle maintenance shop. Getting honest & accurate repair advice is the main reason for our return business.

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    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2020

    Went in for an oil change. Was able to wait. Knowledgeable and courteous. Also had a tire rotation. In and out in no time. Have been coming here for a few years now and I am very pleased with the service here.

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    Reviewed Oct. 21, 2020

    I love going to Mavis. I was worried when they switched from SUNTIRE TO MAVIS, but I must say, the service is still the same and I trust them with my car! They are the only ones who I want to trust my car to for tires! Thanks Mavis!!

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    Customer ServiceStaff

    Reviewed Oct. 20, 2020

    Very pleasant customer service. Very clean environment. Will return to this location for my car to be serviced. The team of men who work there were all respectful and knowledgable. I was informed exactly what was wrong with my vehicle and had an opportunity to ask questions.

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    Maintenance

    Reviewed Oct. 20, 2020

    I went in for an inspection. It failed so they explained how it could be fixed. They were able to fix the problem and I had my car back by the end off the day. This was not the first time I had work done there on my car and will go there again.

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    Staff

    Reviewed Oct. 20, 2020

    Donna and the crew always go above and beyond with care and information! Always letting me know about care for 3 cars I bring to her. This isn't easy with what I do so I depend on her input and try to follow her advice.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 19, 2020

    Am always satisfied with service and price. When it is a problem they cannot address they are honest and helpful with recommendations. Special thanks to Stacy in the Bordentown office for all her help. Could not ask for better customer service.

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    Staff

    Reviewed Oct. 19, 2020

    I cannot say enough about this team. They are awesome! Excellent service, professionalism, service excellence, customer care excellence, etc, etc, etc.. They care about their customers and the services they provide to them. Every aspect of my experience at this Mavis location was beyond my expectations. I will be going back here and recommending Mavis to all.

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    Reviewed Oct. 19, 2020

    Elijah was great with communicating what was the issue with my tires. I find the location of this Mavis was ideal and the policy in place to ensure everyone safety was very practical. This manager was very aware of the status of my car at all times and time flew by!

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    Reviewed Oct. 18, 2020

    Mavis is by far the best Tire and Brake Auto Shop I go to. Not only are the people great, the quality of service is great too. They communicate well and listen to your concerns. I will continue to give them business when my brakes, tires, or anything needs to be done with my car. Thanks Mavis.

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    Punctuality & SpeedStaff

    Reviewed Oct. 17, 2020

    Great staff and great service. You can’t beat this place. The wait time is always minimal, never any issues with the work done on my vehicle. Most importantly the staff makes you feel important and have no problem explaining any issues you may have.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 17, 2020

    The Murrells Inlet Mavis store is exceptional. Always great work, great prices and friendly staff. Always willing to help at a moments notice! I highly recommend Mavis! You will get A+ treatment. They have all kinds of service options and they are fast and fair.

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    PriceRates

    Reviewed Oct. 17, 2020

    Being from out of town and not knowing no one. I ask personnel at our hotel for a good brake shop and he recommended Mavis. I was totally pleased with the service and their pricing. I would definitely use them again. Thanks for coming through in an emergency situation in a timely manner????

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    PriceStaffRates

    Reviewed Oct. 17, 2020

    I have used STS and now Mavis for many years for all my vehicle repairs. I never had a problem and was always satisfied with the work done. Their prices are competitive and their staff friendly and professional. I know can count on them to treat me right. I also love that they do not oversell what is not needed to be done but advise you of what should be considered fixing, Keep up the good work.

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    PriceStaffHonesty & Transparency

    Reviewed Oct. 17, 2020

    So for me, getting honest, affordable auto care is very important to me. I took my vehicle to Mavis with confidence and I wasn't disappointed. I took my vehicle to the dealer once got a quote, I went to Mavis where that quote was less than half. Mavis is my choice for my auto needs.

    Tom

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 16, 2020

    Very busy, employee told me it would be a wait, very pleased I got in and out before the estimated time. Great service. Good prices. Explained everything in plain English. Would definitely recommend to anyone. Will definitely return for service.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 16, 2020

    Excellent service. Will be returning. All the employees were extremely professional and courteous. Service was fast. Prices were better than fair. Jermaine, Kevin and Joe and all his shop guys deserve 10 stars. Keep up the great work guys. Thank you.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 16, 2020

    Every time I go to Mavis, the atmosphere is clean and the customer service is amazing. They have the best prices around. I do not feel like I am being taken advantage of because I am a woman. I refer everybody to them! Keep up the amazing work!

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    StaffHonesty & Transparency

    Reviewed Oct. 16, 2020

    Having been a previous customer, I took my car to them for an inspection and possible brake work. They respected my wishes when I asked that the inspector wear gloves and when finished to please spray my car inside with lysol. I have always been satisfied with their work and have found all employees to be knowledgeable and professional. Would highly recommend them to anyone who is looking for good and honest people to service your car or truck.

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    StaffHonesty & Transparency

    Reviewed Oct. 15, 2020

    The service was excellent. The people were honest. Did exactly what they would what they said they would and in a timely fashion and contacted me as soon as it was done. I was extremely pleased. Thank you for being a good company.

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    StaffFollow-Through

    Reviewed Oct. 15, 2020

    Went in for a walk-in inspection. Was told it would be ready in an hour because there were a few people ahead of me. As promised car was ready within an hour. The employees were friendly and the service was excellent.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 14, 2020

    Kevin and his team are awesome. Great customer service and super quick turnaround. Went back minutes before closing and they put my car right on a lift and double checked without any complaint. I will definitely be back and will absolutely recommend!

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    PriceRates

    Reviewed Oct. 13, 2020

    Prices listed as the lowest in comparison to my search w/ other major local services. Workers still made an effort to meet me where I financially was; that probably was the icing on the cake for me!!! All in all will try to use their services whenever non-warranty parts with my dealer, needs servicing.

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    PriceMaintenanceStaffRates

    Reviewed Oct. 13, 2020

    Great service and low prices in warranty. I am greatly thankful for the help from the management team. I am most definitely coming back for oil changes and regular maintenance for sure. I changed my brakes because they were squeaking and making noise. Now? That noise is no longer there and the brakes feel much better. I also got 2 new tires that makes my daily commute ride a lot smoother.

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    CoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Oct. 12, 2020

    Wonderful staff, very helpful and explained it all. Very quick service and pricing was excellent for service rendered. I went to fix a flat tire, they explained the issue with the flat, repaired the tire and I was out in less than half hour.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavis.com