Mavis Discount Tire Reviews

I’d to say that on 2-10-20 I went to the local Mavis store in Carmel NY. The techs and administration were excellent. Service was great. The store manager was helpful. Bought 4 tires for my 2004 Honda Civic and price was great. I will look forward to returning. Thank you for the opportunity to give them the rating.

Found Mavis Tire online while checking prices for tires, they were the best priced! Made appointment online and about an hour later got a call to confirm my appointment, they took excellent care of my care and treated me as if I was the only customer there. Scott greeted me as I walked in and took great care of me and my car. I will definitely be back.

I was very satisfied with the service that I received from Mavis Tires. Their staff were professional and the environment was pleasant and clean. The price was competitive. The staff appeared knowledgeable concerning my issue with my car. I recommend their services.

Yesterday I had my car inspected and a driver side tire plugged. The experience was not pleasant and I wrote a negative review today. At that point in time I was done with Mavis. Well your Manager Mike ** took the time to call me to get a sense of the problem I had and re-align Mavis with me the customer. Mike and I have been doing business at the rocky point Mavis since it was bought in 2008 and he was genuinely concerned as to what could have happened that would cause such a rift.

The staff was courteous, professional and provided excellent service. They kept me informed and had my car ready to go in no time! It's great to finally find a mechanic that I can trust! Dan was great! Saul was wonderful as well. He helped with payment and was so pleasant.

Exceptional customer service! They show me everything that's going on with my car and got me taken care of....I will be back for all my work. The management team are so friendly and really care of their customers... Outstanding!

Excellent service received! My tire was repaired, the service was very professional and courteous. No complaints whatsoever in any way. Would come back for any tire problems and needs. Recommended the place to anybody needing assistance with tires. Also very close to my home and practical to get there anytime.

I contacted Mavis Discount Tires for a quote on a set of 4 tires for my Honda Accord. In my research I found the same tires cheaper at another vendor and clicked on the link on Mavis' site explaining that a cheaper price was found elsewhere. I was called by the corporate office and told the new price was a few dollars cheaper than the competitor. I agreed to the price and made an appointment for the tires. I also needed an oil change. When I arrived at the store, I went in and gave the manager my order number. He said everything was ready. They had the tires in stock and would get it started.

Getting a new set of tires was a pleasant experience from start to finish at Mavis, thanks to Chip and his crew. This is the second time I've bought tires here and I was very satisfied with the first set so I returned. They stock a wide variety of brands at good prices.

Needed a few days to collect my financial resources together to take care of a slightly-larger-than-average repair. Any other mechanic would have felt the heat, and started with the threats after 2-3 days after the repair was made. Mike instead kept his cool, gave me some space to do what I had to do (all of which makes me work even harder to come thru in a timely manner), told me not to worry about it from the beginning, and, as always, treated me more like a guest in his home than like your typical manager at a garage. The work under his leadership is top-notch, and I know in the event of a problem, if it was do to anything related to a part, or the labor, Mike will stand by the work, parts, and the brand.

The place was packed. I waited anyway. Got the brake problem identified without paying for parts I did not need. Great interaction with the guys working on my car. They explained the work required in layman's terms so I understood what they were doing. I will be back.

Mavis, Clinton, NJ Thanks to Travis, Brian and Cassandra for their help and the extra distance they went for me and my 2013 Buick Verano that needed rear brakes. I was advised that the lug nuts on my car were not the best to have (2 piece). Brian recommended that I replace them with 1 piece and if I got the parts (another story) they would install for free...a good thing thanks. I'll be using Mavis again.

As I was driving from Long Island to Mt. Vernon my tire pressure light came on. My cousin suggested that I visit this Mavis. On my way there I got lost and arrived at the store literally two minutes before closing. I had to pick up my children and was nervous to drive in the horrendous weather with it on. They could have turned me away, however they did not. They took my car and evaluated it. The outcome was that there wasn't a leak just low pressure. They put air in all of my tires. They made it safe for me to drive with our children back home. I cannot express my gratitude. If there were more than 5 stars this store would definitely have it.

Mavis is the Walmart of tires. Meaning, they have whatever you need and the best prices going. Mavis committed to having the tires, kept my appointment time and had my vehicle ready as promised. I would recommend Mavis to any and everyone looking for tires and other work as well.

I came in to get a new tire yesterday around 4 ish. The man at the counter was very helpful and friendly. They help me without an appointment. Tire change didnt take that long and it was good price. He also recommend a place to fix my scratch since they don't do that. I would definitely go back.

Dave was very nice and knowledgeable. I had made an appointment for noon and when I arrived I was told that they couldn't pull my vehicle in until 1.5 hrs. I had to leave to get back to work. I told Dave about my experience after returning a few days later. He apologized and offered me a free oil change on my next visit.

Car still has the same problem, was told by the manager Ray" that if I have problems I "CAN'T BRING IT BACK." I paid my money for labor and parts and expected not to be treated that way. The car has been brought to the shop for suspicion that the strut was faulty. Ray went so far as to misdiagnose the problem on Jan 9th (I believe). He told me it was the axle and that I should replace, then if I still have the problem then bring it back and he would replace the strut.

I received an oil change and Mavis had great customer service and offered great prices. The only issue today was the really long wait time, but I do understand that they are busy and I received my oil change with no appointment. Overall good experience.

Johnnie ** and the rest of the team was friendly, polite, courteous, and professional. You could tell that they love their jobs so much! I will be returning next month to do an oil change and other service.

This Mavis location is closest to my house and I enjoy the great service as well as the speed in which things are done! I appreciate you guys! And I appreciate the WiFi. It allows me to work while I wait.???

Their service is good at the Aramingo store and prices are reasonable. Be sure to make an appointment cause if not you'll be waiting or might not be able to get you in. Stacey is nice and a delightful person. She does let you know what needs to be done.

$1000 reimbursement. I am pleased with the way Alexa really listened and got quick action. Since I live on social security I could really use the money. Also important is that stores keep training their guys. Thank you...will be telling everyone about the great customer service you provide.

The service I received on Sunday 1/26/2020 was an amazing experience. The reps were very professional, knowledgeable, as well as punctual with the times that was communicated with me. I look forward to having my vehicle serviced again soon at Mavis Tire Discount at Westchester Ave in Thornwood. New York.

Massapequa Mavis. Bryan and Steve are the only reason I come to Mavis. They always take care of me. They are professional, polite and honest. They spend the extra min to make sure your car is looked over head to toe, front to back, left to right and then right to left.

Great service, fast and very competitive prices, got a free rotation every six months. Guy at the front desk recommend me to do alignment and also look for a rebate for my tires so I am very happy with the service. Thanks.

These guys are great. I will never go anywhere else. Every time I go in they treat me like family and I trust them my car and my family's cars. I always send my friends and family to these guys for all their auto repairs

Tom very helpful and open to me doing my own research on the choice of tires. Never tried to oversell me. I got four tires and rear brakes and it all worked out well. The wipers, which were on sale, work better than the Infiniti wipers I usually get.

My ac belt ripped and the guys at Mavis helped me out so much, thank you ick and Anthony and Al for saving me when I needed help the most. Location is very convenient right off sunrise and very quick service.

I received superb service from the management staff and the technician who performed the service on my vehicle. I truly appreciated the free diagnostic test they performed and they were very thorough in explaining the issues and importance of taking care of issue and impacts that it could possibly cause. This shop has been a GREAT addition to the area and I will be frequenting this location for any auto repairs or questions I may have. 5 star rating!!!!

This is the second time I have used. Great experience both times. Just need a patch in a tire both times. Would use again. They also do oil changes which I found out is cheaper then the other place I use. Might give them a try next time I need a oil change.

I always get my car serviced at the Mavis Tire Bay Shore location located off Sunrise Hwy. The store manager, Tom **, is always great to work with. He leads a good team of service techs and they are always honest with the services I need or that they recommend. A+++++++

When searching to buy new tires in our new town, free rotation was important to our decision. Everywhere we have ever purchased tires or gotten a rotation included balancing with rotation. We didn’t realize any reputable place would rotate tires without balancing! We bought from Mavis. Went for first rotation before a road trip. The vehicle shook like crazy on the interstate for the entire trip. Returned to Mavis to be informed their free rotation doesn’t include balancing and that would be $10 per tire! Not to mention another hour+ in their waiting room less than 1 week later. Would not recommend purchasing tires from Mavis if free rotation and balance is important to you.

Wheel alignment 1-20-20. No printout from computer showing before and after alignment specs, service tech said I didn't ask for one. Third time alignment done at this shop never had to ask for printout before. Service tech said can't give me one as tech done with Alignment and working on another car on other side of shop. This is part of alignment service. Just like your bill should show what you're paying for. Now I will look for another tire shop. This is second problem with Mavis.

Had an issue at another store. Spoke to Jannele from customer service Ext(**) she went above and beyond every call I made to her. She maintained her composure every single call. Tom was assigned my problem and he promptly gave me info on another location and resolved my issue. He was candid and very honest. I appreciate that. He connected me to Dominic, from the Hackensack location. Awesome person, he told me exactly what to expect and was extremely courteous and respectful. He understood my problem and handled it professionally. THESE THREE SOLVED MY ISSUE AND FAST. THANKS GUYS.

I called to get a price which was a good price at the time. I specifically asked the salesperson Karl if the price was complete and included everything. He assured me the price ($201.96) was correct for 2 tires and an alignment. When I got to the store to check in, I again told them what I had been quoted over the phone. After a 2 hour wait (I had an appointment) plus another hour to install and align, I went to the counter to pay. I was told it would be $278.00 plus tax. Obviously I was perturbed and argued that I had been quoted $201.96 and that the price had been confirmed by the sales person Karl. The sales lady admonished me for being mad at her and said that I was talking to a corporate sales site, not the store. She said she couldn't honor the price I was quoted, but did discount the price to $261.00 plus tax.

A few months ago I took my car into Mavis at 3280 Sheridan Dr, Amherst, NY 14226 to get a leaky tire fixed. The next day the tire was not just leaky but 100% flat. I used fix a flat instead of bringing back to Mavis and that fixed tire. A few weeks later my wife took her car in for an oil change. The next day we had huge puddle of oil in the driveway. When I took back to Mavis they said they did not tighten drain plug all the way then said the rain would clean my driveway. Then I bring my car in for an inspection on 1/18/20 and on the way home with my son in the car my alarm goes off that the hood is not latched. How can a technician give a car back and not latch the hood? I did not use my car on Sunday then on Monday morning my front left tire was 100% flat and I had to get a ride to work. Coincidence maybe but Mavis is 3 for 3 in the last 3 visits for very poor quality of service.

I called customer service to give a “Shout Out” to Kyle. I wasn’t the easiest customer to deal with last night and he went above and beyond to deal with me and my issues. I just got a flat tire, and was extremely frustrated about the situation. I was expressing to him my frustrations in regards to a bubble that was on a tire I recently purchased from your store, and he was very helpful in giving me solutions to resolve the problem. Throughout my visit he never cut me off or interrupted, but took the time to listen and more importantly let me vent. When it was all said and done, he had me in and out of the store within an hour, with a brand new tire. He could have easily matched my mood, but instead he maintained professionalism and kept my needs first! Thank you.

From the moment he answered the phone, I was assured I was in great hands. Deven’s calm demeanor and overall knowledge gave me confidence in the great service provided in east Hanover. Would highly recommend to my friends and family.

Even though the Mavis cooperation is not necessarily responsible for the actions of their franchise locations, they did reach out to me and refund me the difference between my quoted and paid prices. I still have not heard back from the franchise location. I appreciate the company taking responsibility for their franchise location's lack of customer service.

Mavis is convenient and it’s near where I live. I’d been there before and they did a good job when I was there. I’ve had oil changes done, I’ve had new tires put on and I’ve had tire rotations and balancing done. They were professional, pleasant and courteous.

Went to online site to price tires. Price listed for 4 tires $536. When I asked for a quote from the manager he stated $909 installed mounted and balanced. Maybe $90 to mount,balance,valves and taxes. This means it cost $283 to change out 4 tires. to expensive for me went to someone else who isn't looking sucker. Buyer beware.

I had brakes done at the Mavis on McGinness Ferry in Suwanee, GA the Saturday before Thanksgiving and had some issues with the work performed. I had to get my truck towed into the Mavis on Hwy 20 in Buford. Dustin and Jeffrey took care of everything; the kept in constant communication and inspire of a management and personnel change got my truck to me when promised and did work at no charge. You've got a customer for life. These two gentlemen went above and beyond what was expected.

I have issue tire air pressure sensor not working. After replacing. I am not happy. Manager call me. "Come back. We will fixed the problem." Manager done good job. I am happy. He solve my problem. I will recommend my friends.

Friendly, helpful and professional. Dan, Tim, John, and Alex, a perfect team. They went well overboard to handle all my concerns and gave me not 100%, but 150% of their professional expertise. I am extremely happy with the way my transaction was handled. Kudos for you all!!!!

I just wanted to say Greg at Mavis on Green Springs truly put action behind the saying, "Treat people the way you would want to be treated." I encourage anyone to go to Mavis on Green Springs and ask for Greg! Great job from a life-long customer!

Took my wife's car in to have 4 tires mounted on new wheels, and high speed balanced. Sales guy suggested an alignment which I agreed to, since it hadn't been done. Got the car back, shook terribly. They rebalanced the tires, claimed they hadn't been high speed balanced, was better but still a slight shake, went back again. Now they claimed my new wheels needed spacers on the front but took off spacers that were still on the hubs, seemed to help. Wife drive the car to work, now it pulls to the left. Made an appointment with another Mavis shop, they found the pitman and idler arm were bad and the balancing on the wheels was still incorrect. Now I have to go back to the original Mavis shop and try and get a refund on the $129.00 alignment that was not going to work with two bad parts in the front end. I'm done with Mavis.

I have been dealing with Mavis for a few years now since I moved in to the area, and they treat me fantastic. They have done some tires and brakes, little odds and ends in mechanics, and some modifications on my jeep. The customer service is absolutely top here. I love the people. I just retired and I feel like I will go down there someday and have a cup of coffee and chat with them when they are not busy.

Visited the Mavis in Dresher, PA for an oil change. I was told my bill was $81. Was charged $87. When I first called to inquire I spoke to a lovely lady who agreed that things did not add up properly and that she would have the regional manager call me. He called the following day and was argumentative, hostile and extremely unhelpful telling me that a $90 oil change was what they charge and I'm basically SOL. I said I was told it was $81 (which I still think is high even for synthetic) but was charged $87. When I inquired how the cost (oil, labor, additional oil, etc) did not add up to the $87 he kept trying to hang up on me and tell me that this is what it costs. Nowhere is it listed on the website or on site how much a synthetic oil change costs. It ended with him telling me to have a nice day and hanging up on me. He was rude and kept telling me he was trying to help (which he certainly wasn't).

I have been a long-time customer of Mavis in NY w/ 4-5 cars in total for the past 10 years. I consider myself a good customer. I had an issue when my car was worked on in SC. We agreed on a fair compromise. I appreciate the offer/adjustment and will stay loyal. Customer service listened to my concerns and came back to me with an offer. He didn't haggle or give me a low offer, it was very fair for both.

Everybody there at Mavis was great and I like them. But I was not happy with their tire warranty. It cost me as much as I needed to buy a new tire -- it was like 80 bucks. It wasn’t much of a warranty. The quality compared to the cost of the tire, nevertheless, is all good.

I made appointment with my local Mavis Discount Tires center for 01/05/2020 at 14.00 for all brake pad and rotor changes. So I went there today at 13:30. I don't wanna get late. The manager was there. He took care of the basic paperwork, check the parts, gave me the prices. He print out the paperwork at 13:54 and took the key and told me it should be ready by 17:00. So I left. I went back there at 16:45 to pick up the van and van was parked at the same spot where I parked. The manager was outside, I asked him is my work done on my van and said, "We will do it tomorrow."

On 12/3/19 my brakes were squealing and when trying to stop, my brake pedal went to the floor and the car kept going. So I went to the Sun Tire location we had always used and learned that Mavis Discount Tire had taken it over. When I walked in the waiting room was full, and people were milling around outside. I explained to the fellow at the front desk that I needed new brake pads and possibly might need new pads and my rotors turned. He gave my tires a cursory glance and said it could be done within the next two hours -- even though the four customers ahead of me had already been there 3-4 hours already.

I had a tire replaced a few weeks ago at the Marlboro NJ location. Dropped off my car in the morning and Was called that the job was done so I had a family member drop me off. Well the manager of the place told me that the tire had not actually arrived at the store yet. (Then why was I called saying the job was done..?) Okay, I hung out in the lobby until it was ready. Had to wait an additional 2 hours until it was finally done. Fast forward a few days later and my car is making a large grinding sound whenever I accelerate from stand still. Assuming that this is my break pad/rotor. I never had this problem until Mavis installed the new tire. Now I need to go back and have this checked.. Very disappointed with my service here.

I went to Mavis At Beacon, NY for an inspection. Been 12/31 they were near work and had the inspection ticket available. I decided to also have an oil change. Work was done. I pay the bill. Was handed my key. I drove to my house about an hour an engine light turned on. I got to my driveway. Smell of burn. I opened the hood. Wallah the Mavis mechanic did not put the cap back on. I was driving with no oil and my clean car had oil everywhere. It’s New Year’s Eve at 4:35pm. No response from Mavis the store and corporate will only take a message. I am not sure if my engine is damaged. I live up state can’t get an Uber and can’t get to work. Might loose my job and have no car. Just because of a careless mistake.

Having lived within two miles from this location I have been a customer of this tire store for many years prior to Mavis's taking ownership. I have probably bought 12 sets of tires there with no major issues. Since Mavis has taken ownership these have been my experiences... The first was to purchase a new set of tires without issue.

Well I ordered two tires for my 2002 Oldsmobile Spero..all good. Made appt for two days away. It was Christmas eve..took car in at 3 pm. All good..it took 1 hour 30 mins approx to finish installing two front tires. All good. Then on way home my dash board lit up like a Christmas tree. 4 warning lights came on..all well and good. Took it back the next day. They put it up on lift and show me part that's bad. Speed Sensor in drivers side wheel..ok..well car went in for two tires remember. No warning lights on dash..now they tell me the impact gun sometimes vibrates things and they break..ok well it a 17 year old car. They say it's expected.

I brought my daughter's (new to her, first. car) 2009 Mazda 6 to Newburgh N.Y. Mavis in 4/18 after installing new parts in the front and rear steering and suspension, knowing it would need an alignment. I was an automobile mechanic in the 80's. The tires the car came with were practically brand new. Fast forward 6 mos. (6k mikes) later while checking the tire pressures for her I noticed steel belts protruding from the insides of rear tires. I took it to Poughkeepsie (South Rd.) Mavis in 10/18 and had them put on the alignment rack and got them to admit that the rear (4 wheel alignment car) was so far out it was probably never aligned. Had them put 4 new Coopers on it and align it. On 12/28/19 I brought the car back because one the rear tires had a bubble in the sidewall and was showing unusual wear because of it. I left the car with them.

I purchased four Michelin P235/60R18 Lat Tour HP tires from Kaufman tire in Peachtree Corners, GA for my Volvo XC90. I have had the tires rotated and aligned at Mavis tire (since they purchased Kaufman tire). I had only 18,650 miles on the tires (that were supposed to last until 55,000 miles) and they were nearly bald, and the tires had worn past their wear indicators. I inquired about a proration for the tires from the Mavis Peachtree Corners location. They said that they would have to ask Michelin about the proration, that there would not be a definite payment for a proration for the 36,000 unused miles that I did not receive on the tires. They also indicated that it also depended upon the rotation and alignment schedules in their computers to weather they would provide me with a money credit for a proration.

I had a tire and oil change done several months ago. The reps were friendly, and my experience went okay.

I stopped in the location in Alpharetta at Bethany Village. I needed to have someone check the air in my tires and check my oil, both of my dash lights were on and I had many miles to drive that afternoon. Josh ** immediately addressed both issues. He added oil and air and explained the oil issue with me so that I could come back at another time to have it checked further. His professionalism and his immediate desire to resolve my concerns was very much appreciated. I will definitely go back to that location for additional service on my car! Nancy

I had the rear brake pads and rotors replaced. A short time later I heard a sound coming from the rear brakes. I brought the car back and was told the Rear Calipers were bad. I was also told that the rotors and pads that were just replaced would also need to be replaced and I would have to pay for everything again. I understand that people make mistakes. After all we all are human but they should have not charged me for parts and labor for items that were just replaced. I sent an email to their corporate office but have not heard back from them.

I had all 4 tires changed, they were mounted and balanced, also had an alignment done and the truck is now driving better than ever thanks to boys at Mavis! They were great at the Riverdale location. Thanks.

This review is not about the brand of tires I purchased, but the terrible service I received both from the sales department as well as the service department at two different locations. I wrote an extensive letter about my experiences and after two months contacted the regional manager since I had not received a response. He looked into the matter saying he had never received my letter although I had spoken to someone who was substituting for him while he was on vacation who told me they were aware of my problems and the regional manager would call me after he returned from vacation.

My husband and I bring our cars to the Mavis in Tarrytown for regular oil changes and for tires. The staff is attentive, knowledgeable and communicates clearly when explaining the service provided on our cars.

I have been a customer for Mavis for over 15 years and my expectations never fail. Every location I have ever gone to have taken care of me and my vehicle. They will even price match tires!! I recommended booking your appointments ahead so that you can be in and out swiftly. The workers are so knowledgeable and respectful. I will continue to have all my vehicles serviced at Mavis. Thank you for being the best tire shop on the East Coast!

Great experience at Mavis! Fast service and very reliable. I’ve been using Mavis for the last few years- Everyone is very knowledgeable that works there and have never had any issues with my tires- prices are unbeatable too!

I visited the local Mavis branch last week and received exceptional service during my visit for a set of four new tires and an alignment. I had previously called ahead to make an appointment and they made sure to get the job done within the three hour time frame as promised. I couldn't be happier with the team and I will definitely return for future visits. Good job!

Knowledgeable, professional, caring staff! The team is very welcoming and the service was excellent. They treat my vehicle as if was their own. I truly trust this team with my vehicle and that is amazing! I am a Mavis customer for life.

I took my daughter's 2010 mustang in to Mavis Discount Tires to have one faulty brake caliper replaced. Was told that I needed a complete brake job on both rear wheels, to include new calipers, rotors, brake fluid lines, brake pad linings, etc. For this work, they wanted to charge me $970.00!!! Needless to say, I did not have them work on the car. I took the car to another mechanic and after a thorough examination, we found that the rotors & brakes lines were in good shape, the brake pads were like new and the one caliper was damaged by the previous mechanic who installed the new brake pads! Mavis Discount Tires tried to rip me off for unnecessary work at an exorbitant price of $970.00!! I had a $75.00 brake caliper replaced with no further problems.

We went three times to fix a tire and it was first simple thing. The tire still not good the second time and they said that we have to change the TPMS which cost around $150, after that we think it was fix but two weeks later still tire losing the air, third visit and they said that we have to wait 2-3 hours for them to check it. Not a good customer services plus tire still not fix after we paid already $200. Now we have to wait and see what they will come out and how much money we have to paint this time.... so disappointed with this place. The Mavis that we had issues was located in East Rutherford , NJ.

I made an appt to purchase and have installed, 4 new tires at the 1894 Central Ave Colonie, NY Mavis store. Appt was made for Sunday at 9:00 am when the store opened. Arrived at 8:50. Two other customers were already inside. When I got to the counter and stated I had an appt for 9:00 am and hoped I would be getting in at 9:00, I was told they don't do appts, that the appt wasn't made through the store, but through their call center. I replied I made an appt and I was called, by Mavis to confirm the appt. He again said they don't do appts. He said I would be next inline, but the two others were ahead of me. I asked how long of a wait. He couldn't say because he didn't know how long the other vehicles would take. I said I would wait 30 minutes.

Their prices are reasonable. They’re always quick to look at my car and quick to make the repairs. Everything was good up to a point. We brought my son’s car to have work on and then when we got back the car, there were still problems. The steering was wobbling and turning all the way to the side and the whole car was shaking. So then they recommended an alignment and they recommended to do something with the steering. They said they would fix it, but it was additional money and additional kind of work. I told them I was fine with that. But after I paid them $500, the wheel was still loose. When we start going fast, the steering wheel was still shaking. They should correct it because they said they recommended all these replacements to be put into the car, and they said that would fix the problem. But the car is still doing the same thing and now they’re saying it’s a different problem. They’re gonna charge again instead of guaranteeing the work.

Ordered tires online. Compared to Costco, tire rack, etc. Found a great price but terrible service. Ordered tires online. In stock 4 tires. Made the appointment for the next day 9:30 am. Next day bring car there and drop it off. They told me they would call when done. Never received a call. Told me they tried to call all day. They had my cell# from on the online appointment and yes my number is in the Mavis computer as I have been long time customer. No more. Second time they have done wrong by me. They do not care about the customer.

I took in my car specifically to have a screw removed from my tire. They also rotated the tires and changed the oil. On the phone and in their shop I was told the estimated wait was 30 min. 2 hours later I was out. The tires were rotated but now the screw was in my rear tire! Had I not checked, I would be heading out of town with the very problem I asked Mavis to fix.

I had my brake pads changed my Mavis in 2016 and drove my car less than 2000 mile between then and 2019. From day one, the brakes were noisy. In 2019, the rotor began to sound warped so I called and got the nastiest man you could imagine on the phone. First he said it’s been a long time so my brakes are due to change. When I told him that I don’t drive much, the argument changed to it’s because the car has been sitting. That’s when the double talk got obvious. This place DO NOT want to do anything except put shabby brakes on your car to keep you coming back to pay for the labor and any other damage caused by their horrible brakes. DON’T GO TO MAVIS. It will cost you more in the long run. And, their nastiest doesn’t help.

The manager said "I don't know what to tell you.."

I bought tires from Mavis last year. I discovered that I had flat tire this afternoon and filled it so that I could make to Mavis safely. I arrived about 3:30. They told me that they couldn't help me because they were too busy with appointments. These appointments were all new tire purchases. That said, they were okay with me leaving, without addressing the flat tire and with an increased probability that something would happen as a result. I guess that they were too concerned about new sales, than honoring the road hazard protection promise (that I purchased).

Went as walking expecting ok experience was awesome???? Guys were very friendly helpful working with my needs professional and correct. Did not try to upscale me stuff but fixed exactly what was needed. Recommended. I don’t know the name of the guy that worked on my car but he was good.

I arrived at 8:30 am for my 9:00 am appointment. Even though the employee knew I was first he took the second before me. That was over two hours ago. It is 11:09 and they just brought my car back for service. I have had long waits before at this location. I should of know better. This will be my last time coming here.

Online Tire Pricing Doesn’t include tax, disposal fee or TPMS for state of Georgia. Expect in-store pricing to be about $85 higher than online price. My experience was the difference between $533 and $615. Online does adequately warn that tax is not included. But the overall Lawrenceville, Ga. Buford Hwy store experience was a good one....courteous and timely.

Purchased 4 tires, made appt thru 800 # to have them installed. Arrived at appt time and told at garage it was strictly walk ins and the 800# was incorrect. So I waited a long time. I had it inspected Thinking it would not pass as my brakes did not feel right. It passed. Also a alignment was recommended since I had all new tires installed. So they performed it and when I asked to see the printout was told there was no paper in machine so don't know if it was done or even needed. I asked prior to tire Installation that they keep the best old tire for me to use as a spare. So after all was done I got in my car and no tire was there. Went back in and they put a tire in a bag and put it in car for me. Got home put tire in basement.

In November 2017 I brought my truck in for an inspection. Mavis Tire called me and said I needed to replace the two gas straps holding the gas tank up for it to pass inspection. I okayed it. I picked it up, and the employees were very adamant how bad the straps were and good thing I had them replaced. Fast forward to September 2019, I was under the truck replacing the Oxygen sensor when I noticed something hanging. It was a gas strap. The original strap. They replaced one strap and left the other old one on. It was completely rusted through and hanging.

CEL (Check engine light) comes on, car had been running rough and jerky, I take it to Mavis and they said it was a cylinder 1 & 2 misfire code. They replace all four coils and spark plugs. I did not authorize any "preventative maintenance" to replace the good cylinders 3 & 4 plugs and coils. I test drive it and it ran worse than before. I bring it right back, Mavis says it could be things other than coils/plugs. So they spray the Mass Air Filter (or something like that) and start switching coils around, they tell me it is done. I test drive it and it ran just as poorly.

There’s always a good deal with Mavis Discount. When you go to their website, you can see a coupon to use. When I bring my car in, they do a very good job. Sometimes, I can leave it there. When they finish, they call me. I only changed my tires. I have a couple of cars, so, when I wanna do my annual checkup, and if they decide it’s no good, I’ll change all four tires. That’s what I did recently with my Optimum. I just buy whatever tire that is on sale and use it the whole year or maybe close to two years.

I went to two different Mavis Tire locations. The first location is in Chadds Ford PA. I had them change the front tires and put on new Michelins. The mechanic at this location used an air gun to over-torque the lug nuts to well over 150+ foot-pounds of pressure. The required torque is probably around 45 foot-pounds, if I had a flat tire I would have never been able to get the tire off to put on a spare. I found out just how tight they were the next day, me and 2 other 200 pound men couldn't get any of the lug nuts they worked on to budge. I took the car back to the Chadds Ford PA location, explained the issue, they broke 5 of the 10 lug nuts, of which I had 4 replacements with me. They also put the car up in the air with a car lift that was in the wrong place and punctured the left front rocker panel. Because of the overtight condition on the lug nuts the brake rotors became warped. This was the situation at the Chadds Ford location.

WARNING! I have been doing business with Kaufman tire and Mavis in Dawsonville Ga for years... No issues. Great people. With that said, I brought my teenage daughter's BMW to the Johns Creek location for new tires which I made an appointment for. They Took my $600 and gave me the run around for 4 days never doing my tires. I called corporate to get resolution which apparently made them angry. Upon arriving to get her car, which we were told was ready, We were told by the manager, Jake **, that his area manager Angel instructed him to put The old tires back on the car. That I would receive a refund within five days on my credit card which I paid cash.

Not only do they have great deals compared to other local places around this area I came to find out. They have friendly staff super welcoming and good at communicating. I love that they ask you about things before just doing it and charging you. They give you options and don’t push sales which builds a good rapport. Would recommend this place a million times over again! Best experience.

The most recent pair I purchased from Mavis was Cooper Evolutions. I already got new tires, but I had bad strut in it so I chew through the Vee Rubber which are absolute garbage. I went through three sets of those and I just upgraded from that. And then, I bought a set of four Starfires, and then I went with the Cooper Evolutions. I bought the all seasons and the snows, which I’m very, very happy with. The Starfires were good. It’s just that it’s a heavy car, the compound is too soft, so it eats through them. Since I work there, I get an employee discount. We only pay 10% of the cost. I’ve also purchased other sets for my ex-girlfriend’s car. I’ve used them prior to me working for them but not as much. I used to buy online. But then I started working for them and I get them for a better price. Plus, I can mount and balance my own stuff, so I know it’s done right.

Manager, April, very helpful. I came in late on a Sunday. I was taken care of very quickly, with courtesy, by April. I had a trailer tire that needed repair and even though it did not quite fit their equipment, they made it happen anyway. This could not have been a better experience.

They destroyed my truck's rack boots when they did the alignment. Then I went back to fix it. They put a plastic zip tie on the broken boot end. Go to Costco otherwise they’ll do dangerous stupid things to your car.

On July 27, 2019, I brought my 08 Ram to get the front suspension replaced, alignment and A/C recharge. 2 months later I notice grease all over front wheel well, (damaged axle boots, both sides). They did acknowledge that they damaged them and will replace the parts, but I have to pay for the labor. They refused to pay for the damage they did. When I called (1:30 pm) to see if my truck is ready, I was told that it will be ready in approx 30 minutes. I arrived at 4 pm and the truck not ready and now it's 6 pm and still not ready.

I am beyond frustrated and insulted. As we speak my husband's vehicle is at this location. We received a diagnostic yesterday stating a cylinder 3 misfire. An associate who we usually work with (we have been loyal customers of this location since it was Kauffman Tire for the last 5+ years) quoted us the price of changing the one coil and spark plug. We received a call this morning from the manager JOSH (oh boy) saying that we replaced the 6th cylinder coil in March and all of the spark plugs and they recommended if any others went out that we change them all. He said that we signed a "contract" in March agreeing to this and that he absolutely would NOT replace the one cylinder. We were not reminded or informed of this yesterday when we dropped off the vehicle. JOSH proceeded to scream at me on the phone for 12 minutes.

Mavis basically took a perfectly good tire off my car and replaced it with a new one. After I returned with low tire pressure on the new tire they said the tire is fine the low tire pressure is because I have a cracked rim and air is escaping. When I told them to give me my money back and put back my old tire they said they won't because they are not responsible to check cracked rims.

AKA Dekalb Tire, 1105 Johnson Ferry Rd, Marietta GA. Bought 4 new tires, alignment, balancing, etc. guaranteed I'd get best price. Worst experience ever. Tires were low quality, front end began to shake, vibrate and pull to the side, not a problem I had before. After 6 return visits they still couldn't get it right. I called their New York home office and demanded a refund. They put me in contact with the Atlanta area rep, after many hours, many calls and much frustration, they agreed on a full refund.

Charged my wife for flushing brake lines. She went back for oil change and they said - "You need your brake lines flushed." She pointed out they were supposed to have done it the last time - they did it for free but obviously charged her for work not performed. Said they performed inspection on my car. Heard grinding the next day and took it back, they said, "Oh the brakes are shot" - apparently they never checked. Didn't do rotation or fluid checks as it used to be done under Sun Tire. Really pathetic place to get work done.

I had an appointment at 1:30. I arrived and was told they did not have the tires that I ordered online, but they would substitute some others at the same cost. I sat in the waiting area for two full hours before asking how much longer it would be before my car was ready. I was told that they had not even started work on my car. There was no apology or anything, just complaining about how terrible their call center is and what a horrible backlog of work they have. I was told that work would not be completed on my car until 5:00. Why didn’t I just leave after the two hours? I’m going on a long road trip and need the tires. Worst experience getting tires ever.

Mavis Tires did great with everything and I liked the people.

I purchased 4 new tires in December 2018. I had Mavis do a wheel alignment and since then they did oil change with a tire rotation. I had to get a NYS vehicle inspection and it did not pass because the left front tire was so damaged. The tire are only 10 months old with 12k miles. I took the tire back and Mavis stated it was because of a bad wheel alignment and lack of rotations. When I confronted them with my receipts they said the wheel alignment was only good for 60 days. I called the tire manufacture and they said the tires had a 30k warranty. Mavis did not do anything or offer any kind of compensation. And the shop doing the inspection stated that it was most likely a tire defect, which Mavis said they didn't know what they were talking about. Well I won't be going back to Mavis or do I recommend them.

Bought 4 Continental Tires for Miata. Mavis had best prices by far. The service in Sewell NJ was exceptional, fast and no hassle. Location clean and techs friendly. Manager Matt was great! I would recommend this store to anyone.

My regular mechanic retired. I used to go to one guy for over 30 years but like everybody else, we get old and we put our papers in. So back in 2016, I started with Mavis for a new place and I’ve been going there for a couple years now. They're pretty good, the ones on Franklin Avenue, and I like that they explain everything. If you need brakes, they take you in, show you the brakes before they do anything, and give courtesy to you. They're showing you the parts that you need and try to get you the discount. I know that they're not a complete motor place, but they're good for oil changes, brakes, inspections, and little stuff. They're convenient and they're nice people. There’s one right here on Hempstead Turnpike and I choose the option to go to the other place. They're very friendly and they get to know you.

I needed car work done and I went to Mavis. The location’s really convenient to where I live and all the staff are very friendly at this Mavis. Everything was great about it. They were really helpful, too. Last time, we had some issues with one of the cards we were trying to use and they took time to help us with everything. They were very patient about it while we contacted the bank and try to figure out what was going on. I'd recommend them to a friend.

I needed tires and Mavis was right there. The location was close but the price could've been better. When I needed new tires on our KIA, the KIA dealer actually gave me a better deal than Mavis did. But everything was okay as far as the Mavis representative I dealt with. I had new Goodyear all-terrain tires installed.

After buying 4 new tire with the warranty, and new shock, and spent $2K, one year later I had a Big gash in one of the tires, Mavis refuse to honor the Warranty I bought, because I had a road hazard issue. By accusing me the customers that I did it on purpose.

I purchased 4 tires a Sunday before Labor Day. They held my car 6 hours "11 to 5" thinking they are working on it and as long they are doing a good job I didn't care or mind. When I drove the car I noticed 4 issues. The TPMS were on, uncomfortable driving and rumbling, the car leans to my right side, and finally it shook at 45 mph. I got so frustrated since it was labor day, so I decided to take half a day off from work and get my car fixed. The next day I got there around 12, they told me they are booked for the day and I have to come back tomorrow!!! What!?! I explained to them that I have work and it's not an option for me.

I bought 4 new Pirelli tires from Mavis Discount Tire to replace the 4 on my wife’s Lexus. After a few weeks someone at a car wash noticed one of the tires was defective. My wife took the car back and was told 2 different times to come back and they would replace it. When it came in on the third trip, we spoke with the manager who informed us that he would not replace it. He agreed with his personnel that it was a defective tire but said he would lose his job if he replaced it. He was very rude to us. At that time we called Pirelli direct and found out Mavis Tire had lost their authorized Pirelli dealer status and would have to send it back to Pirelli. I was told this would take a couple of weeks and Mavis did not want to make the effort.

Mavis Tire is very close to me, which was one of the first reasons why I went with them. Also, they’ve been around for over 50 years, and they have nice advertisements. Their service has all been very timely and professional. We have been doing inspections work, and I’ve had them change the oil 7 to 10 times on my cars. We've done tire rotations as well.

I had three vehicles. I needed inspection, and I knew I needed the brakes on one, and I knew I needed tires on another. Mavis came new into the neighborhood and I tried them out. The service was very good but one of the three vehicles is still a problem. I have a 2013 Mazda and they did a great job but they messed up one of the hubs when they put on new rotors. So, I went back and they put on another set of brakes, and it still squealed like a pig. I'll probably go back there tomorrow and give them the car for a week, so they can fix it. Mavis had some turnover and so, I talked to the new manager who got a hold of the old manager. Now, it's a matter of when I have the time to drop it there and they're just gonna tear it apart and see what it is.

Had appointment, waited over 2 hours to have tires installed, only to be told I'd have to wait another 11/2 hours or come back the next day. I went back the next day, waited another 2 hours and was then charged more than the quote. Terrible business. Will not return. They don't seem to care if they retain customers or not.

I purchased (4) new tires from Kauffman Tires January, 2018. They told me it would be switching to Mavis Tires. When I came in last Saturday to have them check tire pressure, they recommended I get tire rotate, even though I didn't put much miles on my car. They initially told me I would have to pay for the rotate, then looking further she said, "Oh, it's covered, you purchased the warranty." A gentlemen working on my car came out and said I needed front and back brake pads and rotors. I declined the service at that point. The printed copy I was given states Front Pads & Rotors 90% wear, and Rear Pads and Rotors 85% wear. I took my car mechanic two days later and he said they are only 50% worn, and he suggested I do nothing at the time. I feel I was taken advantage of, trying to get replacement when I didn't need it yet.

I got a flat tire on the highway and Mavis Discount Tires was the closest and well known in Long Island. I purchased a Dunlop pair and it has good quality. I actually had it braced with them previously. The sales representative was very friendly. I'd definitely bring it back again.

I went out for breakfast, and when I came out, I realized that my tire was extremely low and it was very early in the morning. I was driving very slowly on the shoulder and I drove by Mavis. I called in and they weren't open yet but there was a guy that was inside. He was nice enough to take me in and give me a new tire so I was definitely very happy about the customer service. I appreciated it, and I think customer service is important, so I'll definitely go back when I have tire issues.

I've received a lot of service from Mavis Discount Tires and they have always been good and helpful. I have young children, so I always get new tires and rims. We have Volkswagens and we've had trucks and I always try to get the safest product, but they have always helped and guided me with choosing according to the car. Mavis is excellent and I have recommended them. I didn't have the money one time, and I was desperate. And then, the rep recommended me to get the credit card from the company, and I never even thought of doing something like that. And then I got it, and I was able to get tires and I could get to work.

They will damage your aluminum wheels. You will do a lot better at Walmart, Hamburg NY, damaged all of my wheels and stated the manager "Dan" stated that it was the only way to dismount and remount. The steel spike pads onto the inside of the wheels. I bought 4 new wheels, also to be informed that the TPS monitors were remove and replaced with 4 std valves, that explains why the TPS code stayed lit on the dash of my BMW.

Wish I could have given zero stars. This is a trashy organization. ** the store manager worked on my ac twice and messed it up both times. Terrible customer service and technician. Go somewhere else. Location: 7120 Rivers Ave, North Charleston, SC 29406.

I had a good experience with Mavis. The new Bridgestone tires that I bought from them are doing well. The sales representatives were very helpful and very professional. I’d go back to them and I’d recommend them.

I've been going to Mavis Discount Tires for 15 years for about everything from oil changes to tires. I enjoy going there. They're always very cooperative and the sales rep is wonderful, patient and so calm in the face of stress. When I hit a rock and my wheel got dented, I went to Mavis and they helped me with that. I recommend them. In fact, I told my daughter, who lives in Rochester, to go to Mavis. I told her that they're always fair for an inspection but she came out crying her eyes out. It was gonna cost her over $2,000 there to get her car inspected. She ended up taking it to a local gas station that somebody else recommended and it was under $200. That was awful. So now, she will not go to Mavis even though I still go.

I have bought several sets of tires from Mavis. I blew a $150 no-flat out in the country. I brought just the tire rim back to Mavis 'cause they didn’t have the tire that fit my car. But they sold me a pair, telling me that if I had put miles on it, they’d take it back and give me my money back. That was a total lie. I went back in Monday to get my other tire but the rep said they couldn't get me the money back until the manager arrived. As soon as the manager got there, he said they don't take used tires back. So I got hit with a $100 bill on a tire that I put 70 miles in. If the rep had told me that he couldn't do that, I would have just gotten one of my snow tires on and got the car home. It was an incredible rip-off. I'm never going there again.

Made appointment to Cole muffler. Cat. Converter has warranty and code. Said cat. Converter was bad. Cole Muffler overcharged me by $74.00 for labor it took less than an 1 hour. They charge me $164.00 for labor and behind the counter on the the sign it shows $60.00 an hour for labor. I said they overcharged me because it was less than an hour. I spoke to assistance manager and mechanic. Both said that they have to change the same amount on the receipt as last time I was there for the same reason. But the time before it took two hours. This time it took less than an hour.

4 new 40,000 mile tires and a wheel alignment. Put less than 20,000 miles on the tires....2 have completely shredded to the thread, and Mavis refuses to honor the warranty! My car has never worn tires this way, and has not been right since their alignment.

I left Midas after getting rear brakes done only to get to my hotel and find out I had a nail in my tire. Mavis was the nearest place I could get to before they closed. I called the branch phone number (so I thought) at 5:20 and the gentleman (Jose) said to come on in. He said patches wouldn't take long. I told him it would take me about 20 minutes to get there. When I got there, the people had no idea what I was talking about. They said I had reached a call center, which I was unaware of. I wasted 45 minutes worth of driving to get nowhere. Now I'm stuck with a nail in my tire overnight because they didn't have time to fix it. I'll never deal with Mavis again.

I had brought my vehicle in for service and they told me that I needed a part and so I had the part put in. Then they called me and they said when they were bringing my car into the shop, the brake lines went. So, I needed two brake lines. I agreed to that. It was upward of $1,000. The car didn’t and never ran right after I picked it up. So, I brought it back and I said, “I thought I had bad gas. Can you take a look at it?” He said it needed $2,000 of work onto it. At that point, I said, “Forget it.”

You should avoid this shop. After installing brake pads and rotors, they returned my BMW with soft, squishy brakes and an error message on the panel. The mechanics “explained” to me that the computer will sense the change and eventually adjust the brake back to normal after I drive for a while. I drove directly to a BMW dealer only to find a damaged, leaking caliper courtesy of the Mavis Tire mechanics, who clearly don’t know how to make an otherwise simple repair on the car. Through the phone, they didn’t want to admit it, asking me to drive the car back from the dealer even when it is unsafe to drive. They are simply hard to work with and refuse to be responsible for their own gross negligence!

The new Mavis Discount Tire just Opened in Warren NJ, I had the worst experience with the service and the manager, Mike, I was simply there for an oil change and tire rotation when I left Mavis the oil pressure sensor pop up because it was low and they didn't put enough oil back into the car and also they left a mess in my car with dirtying my A Piller on the driver side window and driver side door was oily... I advise staying away from Mavis Discount Tire because they don't know how to deal with customers. Mike needs to learn some respect to the customer or customers that come in to do simple maintenance to the car and leave happy, not disappointed with the service that was provided.

Appointments don't matter!! Scheduled a 2pm Wed inspection and oil change. Evidently, they forgot to write it down. J.R. made it happen in a reasonable time frame and I picked car up at 3:30. Scheduled an 8 am Thurs oil change for 2nd car. Left the car with them Wed pm, told them I needed by 10:30 latest. Called them at 11 to check status, car hadn't been touched yet, said they had overbooked. Picked up car at 12:30. Brian apologized, no discount offered. DO NOT expect appointments to work with this store!

Mavis Tires, formerly Myers Tire, on Lewisville Clemmons Rd. in NC. Ordered tires a 11 days ago and followed up for 3 days when they said they would be there. They had nothing but excuses. Dennis called me today with a curt message on when I planned to have the tires installed. I got same day service from NTB and they beat the Mavis price last week.

I’m happy with what Mavis does. I went to other places and they didn’t want to do dismount. They just wanted to sell tires. But Mavis was happy to do the disposal. They’ll do the dismounts and the mounting on stuff I bring in. I bought some tires from them. I didn’t have a spare, so I had them give me a spare. The sales rep I dealt with was fine too.

I called what I thought was N Dekalb Tire Co in Dekalb County GA not realizing Mavis recently bought them out. There was no sign changes. Anyways I called to get a quote on a set of tires and a front brake job. The salesman quoted me Goodyear tires and brakes. I agreed to the quoted price and brought my 2017 Rav 4 in for the work. After a couple of hours I called the shop and the salesman said they could only find 3 of the Goodyear tires. I was surprised that such a popular tire size was unavailable in Metro Atlanta with a population of 6 plus million people. He said they did have Hankook tires, which the salesman said were rated higher than the Goodyear. I believed him since I have have shopped at this store for many years.

It brings me such sadness to make this review. But this is the second to third time having to deal with bad behavior and customer service. I've had enough. I will no longer give this company my business. I've find nothing but brag to family and friends of the Dallas, savings, and at home feeling I get when I often visit the Conyers location. I was first ignored, then belittled, and just overall plain embarrassed. All the while I'm still trying to calm the situation to continue doing business with the company. The way Mick possibly the manager at the time treated me today, there's no way I could ever feel comfortable spending my hard earned money in this establishment EVER again.

Tires are one of the most common 'commodities' for sale through third parties - the only value the retailer can provide is service and professional installation. Since Mavis Tire purchased Kauffman Tire the service has dropped to such poor levels I'm amazed they are still in business. After two separate experiences at two different Mavis locations we will NEVER take any of our vehicles back to Mavis Tire. Why can't they just emulate the great service offered by Kauffman Tire - we valued their service standards for many years. It's sad when a once great brand is swallowed by a new brand that cares so little for the customers that it claims to serve.

Terrible experience, and no service after the sale. I had 2 tires installed on 11/28/2018. I also at the same time, had a wheel alignment done per their suggestion. In May 2019, I had to replace the tire at another facility closer to where I lived, because it was worn out already. Before I had it replaced, I called Mavis Tires to ask for a warranty tire (or prorated, since it was less than 6 months old). I was told, "Sorry Ma'am, no warranty on the tires you bought." Considering I was never told this when I purchased, and also spent close to 1k with my husband getting new tires on this Ram 3500, I consider this appalling. Are they saying that it's typical for a tire to last less than 5 months? They also never reset my low tire pressure light also. I will be bringing this to the attention of corporate. Beware of this facility.

I have been a Mavis customer for over 20 years and have been generally happy with their service. This has now changed. My tale of woe: The TPMS light kept coming on every few weeks, and after filling up with air, it immediately went out. I brought my car (a 2013 Toyota Prius model 3) into the Lawrence, NY location (facility # 7098624) on 8 June 2019 to have the tire checked for a leak and repaired. I was told that my TPMS was leaking around the stem and I needed an entirely new unit because the washer could not be replaced. I have since found out this to be false. I confirmed with the manager that Mavis would re-program the TPMS. After having Mavis replace the TPMS, the TPMS light remained on and I was told that it could take a day for it to turn off. Experience has shown that when I have filled a tire up in the past the light extinguishes within a minute.

All I can say is run for your life. I purchased tires and got an alignment at the Birmingham location. One month after purchasing the third and getting the alignment my tires began to show the steel thread. I returned to the store and the employees began to talk crazy to me as to why my tires were wearing after only being on the car for one month. The staff at more the one store needs training. Very unprofessional - RUN FOR YOUR LIFE.

These people do not care about service! Instead of a 90 minute wait, it took over four hours to install tires with no apology from anybody. The code from the invoice indicate they had installed discontinued tires! The formerly clean rims were filthy and covered with a tar like substance. The tire pressures were uneven and off by more than 7 psi from manufacturers specs leading to triggering a tire pressure warning light after driving five miles. I deflated one tire by seven pounds and was then on my merry way never to return to Mavis.

Your manager Rocky was real helpful and kind, he made the experience pleasant, told all my friends about Mavis. The tires look great, the alignment feels wonderful, the shop was very clean, the workers was helping everyone that came in.

Got two tires and an alignment at Mavis today and now it won’t drive straight. I think they messed it up with the alignment but I don’t know and neither do they and they can’t fix it. Don’t ever use Mavis. Now I’m stuck with a car that has to be steered to the left constantly. They had even left a lug nut off. It took. 2.5 hrs to get two tires and an alignment and I was charged $578, much more than other places would have been. Now my car pulls severely to the right and is very difficult to drive because now I have keep the wheel turned left to go straight, essentially they have destroyed my car. Horrible. Do not take you car here.

My son was quoted a price to fix his brakes and some other non emergency repairs. He gave the OK for the brake work but nothing else. They did it all and gave us abuse over it. The manager gave me the finger and they threatened me. I have called customer service many times and been given the run around. Mike ** the District Customer Svc. Manager never calls back, NEVER.

When I came into the store I was very surprised with the promptness and eagerness of the staff. I was first assisted at the front desk by Rob, who was professional, courteous and thorough. He identified what was needed, and immediately set the staff to work with no delay. After a few minutes though I received a phone call to tell me that they would be able to save me hundreds of dollars by just repairing my current tire. Not only did I appreciate this cost cutting effort, but the courteousness and promptness of the entire staff was very, very impressive. They went above and beyond all expectations.

I’ve been going to Mavis for years, and they’re right up the street from me. They recently did a repair for me as the tire was low. I spoke to the person who did the order and they were very nice. They were kind enough to allow me to leave it there overnight, and I picked it up the next morning. The next morning, the car was already done from the evening before. I just went in and paid them, and picked up the car. The only thing that surprised me was how much it costs to fix a flat tire these days, which I haven’t done it in a while. Still, if anybody has a problem, I would send them there.

I truly hope everyone does take my experience to heart and take their vehicle somewhere else. Kyle the manager at two locations is one ignorant bigot that destroys your vehicle and lies saying they didnt, it took almost one month to get things resolved, after Kyle CURSED ME outside of the Brookhaven Pa store where he knew that he wasnt being recorded. Lies and says the part that was removed from my steering column was no longer available, when I went to a Ford dealership I was told it was available for 375.00.

Dan took me to the back and showed me what had to be done. They all were very courteous and helpful. Hope to use them again. Have been going to that location under different management for 9 years and hope to continue.

Mavis is conveniently located right around a block from my house. I’ve gotten tires and alignments done with them. The tires are kinda all-purpose, all-wheel drive ones. My only complaint it that they can’t seem to get the steering column straightened out after an alignment. Also, the prices on some of the things could be a little bit better. But everybody has been very nice and helpful. They get my car done fairly quickly and the quality of the goods and services is pretty good.

In the fall of 2018 I hit a pothole that resulted in a broken rim. I purchased a rim and had Mavis replace mount a new tire. They also aligned the tires. In November I returned to the Mavis shop to ask for help with my car. My complaint was that my car was swerving. I also asked for winter tires. They said they had none, so I bought all season radials. I returned to the shop in January because again the car was swerving (fishtailing). They said the tires needed to be replaced. They blamed the wear on the shocks and sold me two new tires.

I've purchased tires from Mavis in the past. But this last one wasn’t the best experience. My car was there for six days. I came to them with a noise on the right side of my car. The gentleman came out and looked at it. He said that the two side tires on my SUV were all worn. I asked him what would cause that. He said that it could be a couple of things and asked to get it inside so they could look at it. This was at 11:45 on a Wednesday. About an hour later, they figured it was the calipers. I asked them to replace both calipers on the front first and we would put tires on them. Then later on they said they were having trouble bleeding the break lines and they would have to keep it overnight. So, consequently, my wife came and got me. We only live in the next town over.

Upon calling Mavis about the size of tires I needed, they said they had them in stock and could get me in within an hour. Upon arriving at the store I informed them that I had spoke with someone on the phone and they set an appointment for me, the salesman didn’t listen when I told him what sizes I needed, proceeded to check the tires on the car. Now I know they a lot of people who may not know what they have but this was not the case here. When he returned he rudely informed me that I needed 4 tires. I said, "No I don’t." And he said, "Well don’t come back here and yell at me in a week or so that your tires are bad" (Where does he get off). My car has just been inspected by a reputable dealer and passed with no issues..

I've been going to Mavis for 20 years. I went to STS before which is owned by Mavis now. Recently, I got Cooper tires and a wheel alignment from them. I dropped my car off and left. A day or two later, they called and told me when it was gonna be ready for pickup. I did not wait there. Their people did a good job and they did it efficiently.

I purchased a set of General HTS Grabber Tires on May 4, 2019. I was quoted three different prices by the location, their call center and online. When I went for the install the price was substantially higher than what I was quoted. They were able to chop down the price (conveniently....) I declined the extended warranty because I have never had an issue with tires in the past. I reported this to the BBB and was informed I would receive a response for their regional manager, I never did.

I bought my tires from Mavis and I would never go back!! I asked for a mid-grade tire since I have a lot of miles on my car. They sold me a cheap low grade tire and charged me more than they originally quoted me for a mid grade tire. Of course I questioned it but they gave me some spill. I am a single mom on a budget. When I left Mavis my car was not balanced. It felt like it was bouncing down the road. I had to go back to them the next day, the tires had not been balanced. Also, the tires make a lot of noise. I have bought a lot of tires over the years and I never had any "sing" like these do. I had a tire professional look at them and he just shook his head and said they are cheap low grade tires. Don't go to Mavis Discount Tires unless you want to pay a lot of money for a LOW quality product. They are only after the bottom line, they do not care about selling quality!!

When anything is wrong with our car, we take it over to Mavis Discount Tires. It's excellent service. I have a Lexus and I should go down to my Lexus dealership. But I don't. I go to Harry. He’s in my neighborhood and he is fantastic. You don't have to wait long and if you arrive an hour late, one of the service people would call you and say that your car is ready. They’re very cordial and nice. The whole staff is excellent. Two weeks ago, I took my car there for inspection for a new tire because the air symbol came on. They put some air in it and the symbol went away.

I called on Friday afternoon and was told they had my size/brand of tires. I was only purchasing 2 tires for the back. I said I would be there on Monday and was told that would be great and I did not need an appointment. When I arrived I was told it would be about an hour because they were short handed. I said ok and I would wait since I had no way to go anywhere. My husband, who is legally blind, was with me. We went back in the waiting room and sit down to wait. I noticed about an hour later I had missed a call. I called it back and it was man out front asking where I was because he didn't know what brand. Why did he call when I said I would not be going anywhere? Where did he think I went? He said he was getting it shortly cause I was next in line.

I have five cars and I am a long time customer of Mavis and STS in Ramsey New Jersey. I am shocked at what just happened to me today at the Route 17 Ramsey NJ Mavis. I brought my 2009 Acura MDX in for a wheel alignment and when I picked it up I asked for the spec print out to see where the car was adjusted. I was told that the shop doesn't have a printer. Then I asked if he applied the $10.00 promotion to the price. He rang up on the register. He told me that the $10.00 promotion was only good if I had purchased tires in addition to the wheel alignment service.

Scheduled an appointment online on May 8th for 4 tires on May 11th at 9AM. I handed the girl/woman my print out. She looked at it puzzled. With my reservation number (**) and all information she had to ask me...all the information. At 9:35 the manager (?) spoke w/ the woman then came over to tell me they had only 2 of 4 tires and that there is a courier coming from Atlanta with the other 2. They should arrive around 10:30. I left with my vehicle and would come back when the other two arrived. At 11:45 I got a call that they did not come in. We arranged for Monday.

My Continental extreme grip tire blew out on a Saturday morning. I had road hazard warranty that I paid $25 a tire for. Took my car to Mavis the same Saturday morning, I was told they did not have the tire in stock, it would be there Monday morning. It is now Wednesday morning and I still don't have my tire. Talk to a very unprofessional clown at headquarters named Dennis. He was telling me that my tires are very uncommon size. That is BS, it's a very common size today, the guy was a real **. Telling me it's safe to drive my car with a donut spare. When manufacturer says not to drive more than 50 miles an hour or 70 miles. The clown Dennis tried to tell me it was safe. And it is not safe. Anyhow my experience with Mavis Tires Headquarters corporate headquarters. Was not very pleasant at all, will never do business with them again after spending $986 on for tires. Owner of a Mercedes Benz. T. C. S.

I purchased four new tires and when I got home I noticed they did not install new valve stems - they reused the old ones. When I returned to the store the manager did not apologize for my inconvenience of having to return to the store and wait while four tires were dismounted, had new stems installed, then remounted and balanced. Today while doing a brake job on my car I noticed there was something rolling around inside one of the tires. I called the store and a technician put me on hold while get got the service manager. After five minutes of waiting I hung up and called back 15 minutes later. Again put on hold - again nobody came to the phone. Next time I'm going to CJs.

My son got his car inspected there in March 2019. He needed to have his brakes repaired as well as a few other items. May 12, 2019, his wheel fell off while driving - found 1 lug nut on road, one was sheared off, others totally missing. Tow truck driver said, "This should not have happened" and indicated that if the lug nuts were properly on the tire, it would not have happened. On the bill from the inspection, at the bottom, in red - it indicates that you have to bring the car back within 25 miles to check the lug nuts. In our 30+years of driving, we have NEVER heard that after brake work or inspection, you have to take it back. If they would put it on properly, and do the work properly, you wouldn't have to cover your butt with this. Apparently, this must happen often. STAY away from Mavis. They don't know what they are doing!

Went for brake services in Feb 2019 and after leaving my brakes continued to squeak. I went back and was told that my brakes needed more lubrication so I got that done. Even with the extra lubrication, my brakes continued to squeak and I went back and was told that the brake pads they installed were a cheaper quality and that could be the cause of them squeaking so I upgraded to better quality brake pads and my brakes squeaked more than before. So today I went back to Mavis Tires in Northport and before I was able to receive help there was a man before me that was upset because he had been waiting for 3 hours to get 4 tires on his Honda and the servicewoman was completely rude and nasty to him and when he was walking back to the waiting area she rolled her eyes at him.

Did not give me my wheel rim key after service. I checked when I got home and noticed it missing. I called service center and they said they forgot to give to me. I had to go back the next day to pick it up - Service adviser did not offer to send someone to my home to drop off (only live 4 miles away). Good thing I did not get a flat - Wouldn't be able to change flat without it.

4/29/2019 I stopped into to Westfield NJ location to inquire about purchasing tires for my truck. I walked into the location around 4:37pm. There was no one inside. But an old ** man sitting next to shop on a stoop or tire. He then walked in about 4:40pm after me. About 4:41pm a young guy came through the side door. I said, "Hi I wanted to find out about purchasing new tires for my truck." He replied, that guy coming in the (tall ** guy in a white button up shirt) is the person to speak to.

Updated on 05/04/2019: Don't leave anything valuable in your vehicle or it will be gone when you return. I reported the theft of credit cards from my glove compartment to the police but all employees denied it. After a thorough investigation nothing was resolved. By the way, my glove box was locked when I brought the car in for service.

About a month ago, I used the internet and selected tires for a car I gave to my son. I communicated the date and time along with the desired tires that we chose for the 2014 Mazda. Not only did I email all the details to the MANAGER OF THE LOCATION, ROB----I gave him all the specs----for the specific set of tires we wanted. I even put a copy of the order in the US POST OFFICE to ROB in Yonkers as well. The tires we ordered were not in the shop when my son arrived. Not only that but the alternative model tires were not available upon arrival despite the lead time we gave directly to the MANAGER.

Went for an oil change at the East Rutherford location. While changing oil they told me my struts were leaking oil and I should replace all 4. The cost was $1,100. I told them I wanted a second opinion. I went to a local mechanic who told me there was nothing leaking and wrong with my car. Mavis was trying to swindle $1,100 out of me!!! Needless to say I will never be going back there!!

Paid almost 800.00 for a set of tires on my truck. They destroyed my rims. Said my truck is 20 years old. What does my rims have to do with the age of my rims. They are from 2018. Said they talked to corporate. Found out they never did. Still waiting to hear from them. Never call you back. Have to call them always. Get the same answer. They need to do something to remedy this before I take it to the next step. I guess I have to give them a star just to say this but in my opinion they don't really deserve one.

Totally disgusted with this location. Had an appointment to drop off car when they open at 8am. 8:45 still no one to open the store. Employees hanging in parking lot were not courteous when questioned about not opening. Went to a competitor of Mavis and was treated like royalty.

I am extremely unsatisfied with the service I have received at Mavis discount tires in Jackson New Jersey. I took in my 2007 Subaru Impreza to Mavis because the location is very close to my residence and my heat was working on and off. It would blow cool and sometimes hot air and then when I was driving to work I noticed my thermostat went all the way up to the H so it was starting to overheat. I had basically no coolant left in my car so we added coolant to it. I drove it to Mavis and they told me that I needed a whole new radiator because they couldn’t get the cap back on so it must’ve been leaking from the cap so I paid $600 for a new radiator.

I had my vehicle towed to the Basking Ridge, NJ location with a small puncture hole. Upon driving my car home about 5 miles away I noticed the tire pressure light illuminated. I wasn't overly alarmed I figured it would reset, fast forward to the next morning: The light is still illuminated and when I drive it on the highway the DSC light illuminates (dynamic stability control) and my vehicle starts to decelerate. I basically have no control. I call Mavis and tell them my issue and was told by Allan to bring my vehicle in.

Had Mavis check my muffler on my car (order # **). Operator # ** told everything is rusted out and needed to be replaced. Cost would be $450.00. But if I went to the dealership it would cost over $1000.00. I said OK to have it done. He then said he had to order the part and needed a $50.00 deposit which I paid. The following week he called me and stated the part is in. The day I was bringing the car to Mavis I had to go to the local Toyota dealership for a airbag recall. I had the dealership look at the muffler also. When the dealership call me with the price they told me the muffler is ok and that it was a gasket. The dealership charged me $128.00. A lot different from what Mavis told me. Within a year with Mavis this is the second time Mavis has mess up.

Had a bad wheel bearing on driver's side front. Only bearing not hub assembly. The gentleman told me they had a hard time locating the part. They had ordered 2 of them. They were wrong. So one of the guys went to AutoZone in Johnstown and they found the bearing.??? I have a 2014 Honda Civic LX. They had to go to a 2010 Honda Civic GX which is great they found it. The problem is I looked it up online and the part was only $31.99 and they charged me $200.00 for the part. That is highway robbery, and $100.00 labor which was also fine. But really a $68.00 mark up on the part. Not even sure that's legal. Frustrated and angry.

I have a 2016 Cadillac ATS with 17,000 miles. Went to get inspection. They failed because they said tires were no good. I purchased warranty on tires because they are run-flats and expensive. Mavis said they aren’t run flats. They have no clue. Got oil change and wiper blades for $87. Ripped off. Never going back.

Twice in two weeks. Sent my wife to buy tires. Got billed for Extended warranty. Best they could tell me was they were going to review the tapes to see if my wife said she did not want extended tire warranty. My wife does not lie. You have insulted me and my wife! I guess you just add on the BS junk and see if anyone notices. They bought out Kauffman here in Ga. Sad...

My calipers rotors and pads that were replaced 6 weeks ago for $1100 are completely rusted. How is that possible? I have two other cars and the calipers nor rotors are rusted. Using such low grade parts is shameful! Elmsford Mavis in Elmsford NY.

Our recent oil change experience was an awful with Mavis, Norristown Branch, PA. The oil change took 4 hours, in spite of appointment. After the oil change, when I took for a drive, we noticed the check engine light flashed in the dashboard. We took it back to Mavis Tires, the person in the desk connected some meter to diagnose. He said he couldn't identify the problem. He reset the dashboard setting to remove the check engine light, if it came again, to contact him. In a mile drive it came back, we called Mavis, Mavis was generous enough to run the diagnostic tool with a discount (because the issue was because of their oil change).

I had an 11 am appointment for an inspection today. I noticed the store was full so I decided to take a cab home. I received a call after returning home to inform me I left my husband's car registration in error. I am a senior citizen who's been happy with your services for the past 2 years until recently. I said I'd return when my husband got home. He was tired when he got home so I called and asked could I email a picture of it and was told I could. I emailed and called an hour later when I was informed it wasn't received. I emailed it again, still not received although I got a do not reply response saying it was received. So I asked could I send the picture by text. I was told I could and was given a phone number which I appreciated.

I only go here for tires when I get a flat. I have a premium Ford warranty on my vehicle. I last minute stopped in for brakes in a Sunday when it was only day I’d have time. I drive away with a grinding howling feel and sound. I went back and was told it will adjust in a week or two. I’m 41 and have owned many cars and know this wasn’t normal. Finally I go back and they hear and feel it too. They replace the brake pads they just installed and said they were defective. The sound etc was still there. I went back next day and they replaced the new routers they had just out in and said they were also defective. So I was sent away the first time and had to go back two more times that month after driving my kids around with defective brakes.

Setup an appointment online. Took truck in to have rear brake pads. Rotors and calipers replaced. It took them longer than the manager said. When I picked the truck up. Didn't get more than two miles down the road. Had squealing noise coming from the rear of the truck. Took truck back. Mechanic stated he could find out where noise was coming. So I basically paid over $600.00 to have the install a sweeping noise on the truck. This was Mavis in Geneva N.Y. The manager basically told me it's my problem now. Called the call center. They sent me to the Canadaguia N.Y. store. They claimed it might be the wheel bearings. NOT. I will not recommend Mavis at all. Paid $600.00 for squealing. Once you pay it's your problem. They don't offer any help on resolving issue.

Since it is not possible to give a negative star we will go with one. Hired Mavis Chester to install two front struts on my car. They inspected the car a month earlier and stated that the front struts need to be replaced and that the rear struts were OK. I supplied the front struts. Instead they installed two rear struts and charged me for both labor and parts for the wrong struts. Now they are looking for payment for the rear struts which never needed to be replaced!! Poor customer service, Corporate is even worse. Not recommended at all!!

Went there to purchase 2 tires. Had an appointment at 11:30 am and Pete in the Eastchester store said it would take a couple of hours. At 2:00 pm it still wasn’t in the garage. Pete was very rude and he said the appointment was only to get you into the garage. Why I have an appointment when you can just walk in. Told him I was coming to get my car and he was very rude. Never go back there again. Never go to Mavis in the Eastchester store on White Plains Road. They suck!

On 01/09/19, I went to Mavis on 17325 Dona Michelle Drive Tampa, FL 33647-3213 because I had a burnt left headlight. I requested that both headlights be replaced in order to avoid another visit. I was charged $111.73 cents for this service. Which now I believe was not completed. On 02/14/19 I returned to Mavis Tires because the right headlight had burnt out. Leading me to believe the right one was never replaced on 01/09/19. I brought this up to the shop and miraculously they could not find any information on the job performed on my vehicle. But they had my vehicle information and my name in the system. Well to put more of a bitter taste in my mouth when they finished replacing the right headlight which I am sure the $111.73 covered back on 01/09/19. I was charged $33.52 for the service provided. And let's not forget the 2 hours out of my time wasted waiting for a service that should have been completed previously.

In February I call the call Mavis call service for an appt. for brakes and rotors on my Mazda CX-5. Not an assessment but to get it fixed. The person at the Geneseo Mavis place calls me the same day to confirm my appt. I made with the call center. We talk and it is all set. I come in 3 days later to get it fixed and after an hour wait, they tell me after taking the tires off that they can't do the job tonight because they don't have the parts. Why the heck did they tell me to come in and waste my time. I talk to the manager Tom ** and he tells me sorry and come in next week anytime and he will have the parts and will get it done. I tell him I will come in next Tuesday, at 5.15 pm to get it done. He says sorry again.

A few of the staff where I work recommended the Mavis shop in the town where we were ok rked, saying they were a nice shop to deal with. Since they were open on a Sunday, it made it convenient, plus it was a day I was able to have someone drive me to work and back for my car. I also figured a muffler is a basic repair or replacement, that I didn't not require the dealership to do the work, of which my quote of $460 was rebuffed by me.

2 trip to Mavis, several hours wasted that I will never get back. First trip they left off the oil filler cap. Blew oil all over the engine compartment. New truck. Nice stain on drive. Took it to a different Mavis. They made good on the cap and changed the oil and filter. Few days later I see a new oil stain in the drive way. Took it to another auto place for them to look over. The Gasket on the oil filter got crimped cross-threaded upon installation and was blowing oil. So, several hours of my life I'll never get back, 2 oil stains to clean and an engine compartment covered in oil. I'll have to pay to have all that cleaned from their lack of quality control. I'd be stupid to keep doing business with these guys.

Came in with a leaking break hose (poor breaks). After 5 hour wait I received the car back with a new break line that wasn't installed properly. It was hanging down. The mechanic informed me that I needed new rear brakes. When I pulled out of the lot the brake pedal went halfway to the floor. I went to another service station the next day. The mechanic showed me the improper installation. He had to bleed the air from the lines. Also the Mavis mechanic stripped all the studs on the right rear wheel. They had to be replaced. Needless to say I will never do business at Mavis.

I found that their "service advisor," a fellow named Steve, in the Rt. 211, Middletown, NY store, to be dishonest. Steve either lied or was misinformed about the warranty on the tires I had previously purchased at Mavis (STS), although he didn't investigate before telling me the issue was not covered. He knowingly lied in the presence of, and complicit with, a manager about the specifications of the tires I had installed and the brand of the shocks and struts they installed. My attempts to inform the corporate office of his deceptiveness were unsuccessful, as no one bothered to call me back. They took over 5 hours to install tires, struts, and shocks. The struts were not adequately tightened and I had to have that done after having driven to Florida. They are not trustworthy and customers should consider how much money and effort they want to expend trying to get truthful advice and accurate documentation.

I did Oil Change and Alignment and they were really nice and professional. The guy give me some recommendations. He give me the discounts of the coupons. I was so happy that I would definitely recommend this location to someone.

I have used Tire Town now Mavis Tire, in Myrtle Beach, SC. 29588 for years at this location. The workers have always been very courteous to everyone who walks through the door of the establishment. They have the unusual QUALITY nowadays of BEING ETHICAL, and will not perform needless repairs on your vehicle unless it is actually needed. While there, I listened to the man behind the counter as he talked to other customers.

After the auto shop I took my car to sold and became horrible and pushy, I needed to find a new mechanic. I passed by Advanced (now Mavis) while out doing errands and have them a try for an oil change and fluid inspection. They were wonderful, friendly and timely. I received a quote for tires, which I need, and the estimate was reasonable. I look forward to building a relationship with this group. Hoping it's a lasting one.

Great service and courteous which was appreciated on my visit to replace a tire that was flat and also a rim wheel that was damaged on a bad pothole. I was very happy with my visit and the level of service that was performed.

Dec 2018, had the wheels on my Toyota Sienna minivan balanced at Mavis Discount Tires in Pawling, NY. Next day, I'm cruising 75 mph down Rt 95 when I hear a sound, getting louder, seemingly from the front wheel well. I pull over to find 3 lug nuts on one wheel loose to the point of falling off, and 2 lug nuts on another wheel about to fall off. Tightened them and was on my way, but thankful that my wheel didn't fly off at highway speed. No one should have to tighten the lug nuts after the mechanic finishes the work.

Carried tire to the store and had to get tire from another location. We had errands to run and he called when tire was ready. Very satisfied and will definitely use this company again if I ever need service again.

Mavis Tires is a rip off company. They don't care about customers. They will rob you! I went in for brakes rotors & drums at Mavis in 500 Hillside Ave. New Hyde Park. I spoke to the service manager Nick. I told him what I wanted. He gave me a price of $300.00. I asked him again, “Is that for everything?” He said, “Yes I don't play games.” So I agreed to let him do the job. After the job was done hours later I went to pay the bill and now he gives me a bill for over $700.00. W.t.f. I told him, “You said it was $300.00 for the whole job.”

Pretty bad when going to Mavis tire in Greenville NY, yesterday afternoon cause I heard a grinding noise coming from my front end of car. After taking all tires off I sat and waited. They called me in and told me I needed front pads, rotors and calipers. He said $600 to do all work. I said no way cant afford that. Then he's like owe you not gonna have it done, I said no. And then he said well I wouldn't drive it, not safe. Then walked me out to front counter trying to get me to fill out credit app for services. I said, "No won't do that." Then he said, "Ok I'll do it for $500." I laughed and said, "No thanks." Then when getting home found out and got that so called $600 needed job done in 20 mins for $100 parts and labor. Didn't need all they said I did. Something needs to be done about these scammers! Please spread the word.

Mavis did oil change on Subaru - was at dealer for another repair and they told me that the wrong oil filter was used and I was leaking oil and that they also did not replace gaskets. Had rotors and pads done front and back - exactly 20,000 miles later the dealer is saying they all need replacing. They cited low grade parts aftermarket parts used by Mavis. Had 4 tires replaced using their brand tire - the car has not Driven the same since. Terrible tires or they didn’t balance and align properly. Never will spend another dime at Mavis.

Our car was having a charging problem, and was making noises that suggested to me the alternator was failing. Since I couldn't be sure the car would make it all the way to our usual repair shop, I figured I should try the local Mavis since it was only a couple miles away. I had thought "hey, it's been almost three years since we last went there, they might have improved." How wrong I was. Dropped the car off first thing in the morning, waited for them to call back with a diagnosis and estimate. Towards the end of the day, I finally had to call *THEM* back, and they said "yes, it's the alternator, we can't fix it." Seriously? A repair shop, and they can't change an alternator? And they can't even be bothered to call us and tell us this? Limped the car to our regular shop, and it was done and ready in half a day.

I ALWAYS FEEL CONFIDENT THAT I'M GETTING THE BEST POSSIBLE SERVICE FROM MARK & BILL. I've been going to them for decades, and have a strong ongoing relationship. They used to service the fleet of (old) vans when I owned a business, and they were able to keep eveythhing running smoothly.

Brought in 4 tires to get mounted, only because Mavis said they couldn't get the ones I wanted, I found plenty available online. I made an appointment, came in and was told it will be an hour, maybe more so I left and went to another Mavis and they got me right in only to have to wait over an hour once they got my wheels off my truck. Watched through the window, they mounted one tire then did nothing else until I complained about the wait, at that point they start to work on my truck again. Extremely displeased with Mavis. Will avoid returning in the future and will recommend to go somewhere else. Terrible service and they nickel and dime you with every little thing they can find to charge you more.

Called for appt. Most important truck due for inspection & emissions. Drop off truck. Told they don’t yet have machine to do inspections which didn’t mention on phone call. Also please see why check engine light comes on. $2200 later we have to take truck to another garage and can’t get inspection due to engine light on Called Mavis and for another fee will take look. Horrible ripoff place. Expensive lesson learned.

I made an appointment for 11:00 so that I could get my car inspected on my lunch hour. It is now 12:15 and they haven't even brought my car in!! What good is an appointment? Now I'm late getting back to work! Won't be back here again.

Phoned to purchase 4 tires on 11/21/18. Got price, which was good. Confirmed availability. In stock. Told could possibly have next day. Agent made call, confirmed he could have on Friday. Set up appointment for Monday at 10:30. Arrived on Monday on time. Paperwork ready to go. Told about 1 hour until installing. OK with that. Asked if tires were there. Told wouldn't know until up on rack. I insisted on a check, just to be sure, and not waste a 2 hour wait until up on rack.

I have been a loyal customer of Griffin Brothers Tire and Auto in Concord, NC for several years. Recently, I noticed that the name had changed and it is now Mavis Discount Tire. I was hoping that the same people would be working there so, I made an appointment for an oil change. I took my car in on Friday 11/13 for an oil change and tire rotation. About 30 minutes after dropping of my car they called and said that I needed new tires and to have my suspension completely replaced front and rear. This was all to the tune of only $1800 (because they were running a sale!).

Wrong size tires on my car. 3.5 hour wait - Don't use Mavis. Find a local trustworthy mechanic who cares about you. At first Mavis put the wrong size tires on the front of my car but the correct ones on the back. (THEY ARE ALL THE SAME SIZE.) I hit my wheel well when I pulled out to leave. The manager was truly sorry. So, I tried to use them for a wheel alignment. I booked it for Sunday 11/25/18 at 11:00. By 2:30 my car was still in the same spot. I got my keys and left. The service manager couldn't care less. Why have appointments online when you do not care about them one bit? You got me twice Mavis. Never again.

I was visiting family and Beacon and have a lengthy history with Mavis in Albany New York. Well my car was scraping so bad your ears couldn’t stand it. The team at Mavis in Beacon was absolutely wonderful. Juan was great all of them. I wish they were closer to where I live, I would highly recommend this branch location to anyone. Great job guys.

I have purchased several sets of tires at Mavis Discount Tires, in August 2017 I purchased two sets of tires for both of our cars. One set was Veerubber Vitrons. At 17,000 miles they are virtually bald, I went to the store located on Genesee Street in Utica, NY in which a technician initially measured and said let me talk to the manager as they are pretty worn. The manager came out and looked at the tires, he said they had a 40,000 mile warranty and that 17,000 miles is almost half life so there is nothing that can do about the wear and tear on the tires. The manager conclude by saying: "You get what you pay for." I can tell you I will not buy another set of tires from them.