Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 14 Reviews 2235 - 2435
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2021

    We were at the Hartzdale Dr Camp Hill Pennsylvania store today and we were treated wonderfully, Bob the service person made sure that we were in and out quickly. I will highly recommend this location and the staff to my friends, the service was superlative.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 16, 2021

    Bob was courteous and helpful in all my inquiries, advised us on the best preventive maintenance and tire services that you can provide. The service was quick and efficient, there was no sign of anyone being in my car. Very fastidious. We will be returning for future needs and will recommend this store very highly.

    Please commend Bob and his team on a job very well done.

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    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed Feb. 15, 2021

    Synthetic oil change, alignment, tire rotation. Got there before it opened. Paul was great. Courteous and professional. Good prices. No rip offs here. They give you discounts with coupons on their website. Close to my home too. I’ve been using Mavis for years. Will continue.

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    Staff

    Reviewed Feb. 15, 2021

    Junior and staff was very nice and friendly, work area was very clean and followed all covid protocols. I was greeted from the time I stepped foot into the door. I was in and out for my inspection and I’m very pleased to come back here again.

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    Punctuality & SpeedStaff

    Reviewed Feb. 15, 2021

    Corey never ceases to amaze me at how thorough and helpful he is. Every time I come in, he treats me with respect and explains everything with my car. He is so quick to get me taken care of and makes sure that nothing is missed. He keeps the shop clean and comfortable for all customers. I recommend him as highly as can be!

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    Reviewed Feb. 15, 2021

    I was able to get my tire fixed in a reasonable amount of time. The tire was plugged, and so far I have driven the car with no trouble. Knock wood!! I would always recommend Mavis Tire to family and friends.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 14, 2021

    Friendly, Fast service, helpful on finding what best suited my price on good tires. Also had knowledge on every question I had about other things than tires. Very clean and respectful to customers also good hours made me not have to miss work considerable hours of operation.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 14, 2021

    The representative at the counter was friendly and asked appropriate questions. I was given discounts, even though I was not a regular customer. I I appreciate that the Mavis' employee put customer's concerns first. I really enjoy the fast service.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenance

    Reviewed Feb. 14, 2021

    I took my SUV Mavis at 240 Peachtree Center to simply get a part number for a Rear Hatch Door Light Switch, because I had already been told by other automotive centers that it was something a body shop had to fix. But ** at Mavis came out to the parking lot to look at my vehicle in the pouring rain. And he didn't just look at the switch but repaired it right on the spot. Not only that but after reassembling the switch and repositioning it, he discovered that two fuses had also blown out as a result of the switch being disconnected... which prevented my dome lights and Navigation screen from working. He didn't charge me, even though he spent about 25 minutes working on it in the rain. And ** the store Manager is awesome too.

    On another occasion I came on a Saturday morning without an appointment to get an oil change...and it was busy. But Amanda took my car anyway. It took a little more than two hours before finishing my oil change, and because of the long wait, she offered me a free oil change on my next visit. This was something she didn't have to do nor was I expecting. After all, I came on a busy Saturday morning without a appointment. But I really appreciated the accommodations they make for ALL of their customers. I drive 15 miles to go to the 240 Peachtree Center store because of the great customer service...even though there's a service center only 5 min down the street from where I live. Hats off to this service team.

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    Staff

    Reviewed Feb. 14, 2021

    I found the service at your shop just fine, thank you!!! Your shop offers free air. I like that and I wanted to support you guys. Your service technician are easy to talk to, that's a good thing. I use your shop often for different things.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2021

    My service today was quick, reliable, and stress free. Devin at the Victory Drive store was attentive, noncondescending, fair, and kind. As a woman, the tendency to feel judgement when dealing with car issues happens a lot. There was no discrimination felt by the employees, as I felt respected and understood. 100 percent will be taking my vehicle there again!

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2021

    Service was excellent. Place was clean. Washroom was clean as well. They were friendly and very knowledgeable. Service was quick. Did a oil change. Will definitely go back in the future. Will recommend family and friends. Price was also reasonable.

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    Verified purchase
    Staff

    Reviewed Feb. 13, 2021

    I have been to Mavis tires multiple times and each time I've been there to have my vehicle worked on, the service has been awesome and the staff are great and very friendly. I will continue bringing my vehicles to Mavis.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 13, 2021

    I was very pleased with the service. The price of the tires. The time they were put on. I was in an outlist in time. They said they would give me a great price and a deal on them and they were real very professional about it. I would recommend anybody to Mavis Tires again and I’ll be coming back again really. Pretty please with this particular store and I think there’s a kitten store alpha 20 barrage. Both managers really well professional.

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    TechPricePunctuality & SpeedRates

    Reviewed Feb. 13, 2021

    Good price. Good service. I would definitely come back. I ordered online. Tires were ready when I came in. I dropped off the car and came back a few hours later. The price was as quoted and I was happy with the service I received. Don't have many miles on the tires yet, but they seem of good quality for the price I paid. I have always had a good experience coming to Mavis.

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    TechSales & Marketing

    Reviewed Feb. 12, 2021

    Went in to Mavis Tire to have tpms sensors installed on my 08 jeep commander. I had already bought the new sensors. When I inquired about them installing and programming the sensors, they didn't hesitate. They check the sensors to make sure their computer would communicate with them. They installed the sensors and I was on my way. They didn't try to pressure me to purchase their brand of sensors which I appreciated.

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    Punctuality & Speed

    Reviewed Feb. 12, 2021

    Great service. Had a flat tire but little time. They took my flat, prepped a new one and had it ready to go for me later in the day when I had time to come back. It was very convenient. Seemed like the other customers there had similar experiences as well.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 12, 2021

    I had a tire that had been punctured by a road hazard and was covered by my additional tire protection. I called and came in and was treated well by the staff. All my concerns were addressed and my vehicle was fixed. I thank you all for a pleasant experience!

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    Verified purchase

    Reviewed Feb. 12, 2021

    Service was great and I was out before 3 hours. I would definitely be recommending you guys to all my family and friends. I will also be coming in for any future repairs that you guys can handle in your shop.

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed Feb. 11, 2021

    Kevin, Joe, and Cliff were awesome! Very professional and went above and beyond to make sure I was taken care of. I needed a set of new tires and they ordered them right away and put them on within hours of them arriving at the shop. Great service team!

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed Feb. 11, 2021

    I took my wife's car to have 4 new tires installed. Made an appointment for a Saturday at 2:00 pm. Dropped off the vehicle and was told that car will be done within 2 hours. I waited till 5:00 to call considering I didn't hear a word. They informed me that they forgot to call and they were closing. They asked for me to come Sunday morning to pick it up, which is fine. However, when we arrived at home we noticed that the tire pressure warning light was on. I checked the tire pressure and found that 2 tires were below 20 psi! The tires require 33 psi. I filled the tires myself to 33 psi and the tire pressure signal was off.

    The next morning the light came back on. I checked the tires and two were down to 20 psi again! I called the location and they told me to come back in and they'd check the new tires. I went the next day, walked in, and asked them to fix the two tires. They told me to leave the car and they'd get to it later. Unacceptable! I left the location and went to my mechanic. They're a reputable mechanic with a great reputation. The owner came out, looked at the two tires, sprayed the valve stems and found that the inner core of the valve stems were stuck and releasing air. He stated that when his mechanics install new tires, they inspect the core to make sure everything is working correctly and there are no leaks. It took him 5 minutes to fix the cores and out the door I went.

    Mavis in Egg Harbor Township hires incompetent mechanics that cannot even install new tires! Secondly, they didn't even have the decency to fix them when I came back. This is the second time this has happened to me. I took my sons Jeep Compass for 4 new tires and one of them went flat the next day! I've owned multiple vehicles and replaced many tires in my lifetime, however, I've never experienced new tires going flat the next day. The old adage. You get what you pay for! Mavis is a Mickey Mouse operation with incompetent management and employees. I'll never go back as long as I live. If I could give zero stars I would.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Robert, we are so sorry for this entire experience. Our priority is to treat you how we would want to be treated and letting your vehicle leave with the air leaking from the tires is totally unacceptable. Your time is valuable and its not okay that you were forced to return to our location again. We have escalated this matter to the Regional Manager, Charles, who advised he did try to call you to discuss the incident but you were not satisfied which is totally understandable. Should you wish to call us you may absolutely do so at 914-984-2500 option #2 and reference your ticket#573487. It is our sincere hope that you will decide to give us an opportunity to improve for you and better serve you in the future.

    Verified purchase
    Customer ServiceMaintenance

    Reviewed Feb. 11, 2021

    This morning I was awakened by the manager of Mavis, calling to apologize for the way I was treated on Saturday the 6th. His name is Jawaun. I was really surprised. He is such a nice person. He came and picked up my van and cleaned it from one end to the other and is giving me 5 free oil changes. Jawaun is the type of person anyone would want to manage their company. I hope the people that work for him will learn to appreciate a customer the way he does. It was such a pleasure to meet Jawaun, he will be my friend forever. I will recommend Mavis to anyone that needs tires or whatever is needed for their car. Thanks Jawaun, you are the best.

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    Customer ServiceHonesty & Transparency

    Reviewed Feb. 11, 2021

    Alex holly My name is Ernest and I visited this location on 2/5/21. I have been to this location before years ago but the customer service has tremendously improved. Holly, Alex and I forget the front desk gentleman at the time gave me great customer service during my time there. Holly also went as far as pointing out other things that wasn’t aware of that needed to be done to my vehicle that I wasn’t aware of. I most definitely will be back because of the customer service and honesty of this work crew. Thanks again!!

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    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Feb. 10, 2021

    A month ago I was in a jam, I needed 4 tires taken off rims, and mounted and balanced in my truck. He told me to come in and warned me there would be a wait. I went right in and after about 2 hours I asked how they were coming. He told me that one of the machines was broken and it was taking longer than expected. I told him I might have to leave and go somewhere else. He had my truck done in 30 minutes and charged me a fraction of the price. He was professional and I’ll never go anywhere else,

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    Customer ServicePricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Feb. 10, 2021

    Once again I purchased a new set of tires for my Jeep Grand Cherokee. As always, the staff at this Mavis Facility was very helpful, professional, and with excellent service. They provided me with a wide selection of tires to choose from, advised when they would be available, set up an appointment to have them installed, advised me on when they arrived, installed them exactly as promised, and even called me several hours later to see how everything was going. Pricing was great as well. I have been coming to this location since the early 1980's and have purchased every tire for every vehicle that I own, from this location. As always, everything has gone exactly as expected and promised.

    I interacted with 3 different people during this visit and all of them are probably 1/3 my age. Every one of these gentlemen conducted themselves with the utmost amount of professionalism, courtesy, and friendliness. This type of attitude is not learned but comes from within. Their demeanor gives me great hope in the future and lends me to believe that country is in good hands. Buy your tires from this Hackettstown, New Jersey branch. You won't be sorry!!! Job well done Mavis!!!

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    Verified purchase
    Staff

    Reviewed Feb. 9, 2021

    I always have a great experience at the shop. All the workers are very welcoming, friendly, attentive and super knowledgeable. I definitely send all my family members here and they enjoy it as much as I do! Thank you Mavis!

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    Verified purchase
    StaffTimeliness

    Reviewed Feb. 9, 2021

    This was my second time at Mavis (unrelated issues). I went straight there after work and they were able to get me in same day and address what I thought was wrong. Everyone I interacted with was courteous, and Jason is extremely helpful. Definitely recommend! Ps I love my new winter tires, especially with all this snow we’ve been getting!

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    StaffHonesty & Transparency

    Reviewed Feb. 8, 2021

    Brought my vehicle in for an issue with a tire and also state inspection and oil change. I have been going to this same Mavis location on Genesee St in Utica for a few years now and have been very happy. The staff has been respectful, honest and courteous.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 7, 2021

    Mercedes and the rest of the staff are always a pleasure to work with. Friendly, polite, and knowledgeable. They take the time to explain every detail and follow up with updates as the vehicle is being worked on. Great job.

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    StaffTimeliness

    Reviewed Feb. 6, 2021

    I had an issue with my car due to a recent snowstorm in the Trooper Pa area. Store manager ** @402 Egypt Rd, looked at my car and within minutes, he and his assistant, had the problem fixed. I've taken my car there for service for several years now and have always received what I consider outstanding customer care. Thank you guys!

    Larry

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    Customer ServicePricePunctuality & SpeedRatesTransparencyCommunication

    Reviewed Feb. 6, 2021

    Quick service at a fair price and great customer service from Will and John. Will found the best price possible and quickly had parts made available to meet my needs. He and John kept me updated on any other services I need. Thanks for a great experience. I will absolutely be using Mavis 656 for further mechanical services.

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    Verified purchase
    Penny increased rating by 3 stars.
    Customer ServicePricePunctuality & SpeedRates
    After a positive interaction with Mavis Discount Tire, Penny increased their star rating on Feb. 21, 2021.

    Updated review: Feb. 21, 2021

    The Regional Manager immediately got in touch with me and agreed with my complaint. He spoke to my husband and they came to an agreement - so our complaint has been resolved. I appreciate Kevin's quick response and his customer service was fabulous.

    Original Review: Feb. 5, 2021

    My husband called Mavis Tires to get a quote and set-up a time and day to bring our vehicle in. We were quoted $75.00/tire..no additional costs were given, but he was told that when buying 4 tires there was a $150 Rebate. He gave all the information on vehicle and size of tires and set up the appointment for 10am on 12/12/2020. When he arrived, they said they didn't have the right tires..so put on 4 tires at #130.99 each, along with a $75.96 charge to balance and $27.96 for labor. Most companies when they give you a quote..it is the bottom line...how much you will spend. Overall it cost $696.76 then we get the rebate of $50.00. We normally used Dunn Tire but Mavis quoted us a lower price then Dunn, so decided to go with them. Never again and I suggest that any consumer gets a written quote before setting up an appointment with them.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Penny, we were so happy to hear that our Regional Manager, Kevin, was able to assist you with this experience. We are thankful that you have decided to give us another chance in the future and thank you again for allowing us the opportunity to improve for you!

    Verified purchase
    Staff

    Reviewed Feb. 5, 2021

    Chris always Provides the best level of service and while being professional. Will continue taking my car to him for service and repairs. I never have to worry about leaving my car and service times are as communicated or faster.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 5, 2021

    Staff (Daniel) was extremely helpful. Came in to get new tires, but expected that I'd need more work done. After taking tires off and inspecting, I was showed what was still working well, and what wasn't (and the long term effect of putting off getting it fixed). Got a few fixes and the car is definitely driving noticeably better since the repairs. All was done quickly, it was easy to schedule.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 5, 2021

    Wanted to acknowledged the above and beyond work ethic provided from the time of my scheduled apt confirmation call until the time I was leaving a satisfied customer, with my next visit scheduled and referral with 2 booked appts at the conclusion of my visit. Thank you Bryan and Charles and the pleasant and informative mechanic who was willing top explain and provide a visual step explanation to my 101 questions.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2021

    WOW! I've been going to Mavis for many years and with many different cars. I've always been satisfied with the service provided in Thornwood, Pleasantville and Ossining. Today, I was in Mt. Kisco when I realized that my NYS inspection had expired. I phoned the Mt. Kisco location. The phone was answered promptly and courteously. The gentleman said, "bring it right over." When I entered, I was immediately impressed with the location's large parking lot, the showroom's spaciousness, brightly lite, clean and organized everything was. The gentleman behind the counter said, "it should be about 1 hour". Sure enough, it WAS! What a pleasure!

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2021

    The store manager, Chris, was very professional and polite. Car was as fixed quickly. Time will tell if it fixed well. I will be going back to that store when I am ready for new tires. This store was much better than the store in Delian, NJ.

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    PriceMaintenanceStaff

    Reviewed Feb. 3, 2021

    My wheel fell off while I was out visiting my sister. The Mavis employees were so wonderful. They communicated with me to let me know what needed to be done with my car to fix the problem and estimated how much it would cost. They did it all in a very timely manner so that I could get back home safely.

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    Staff

    Reviewed Feb. 3, 2021

    They did an oil change and tire rotation, and the staff is always concerned about the customer, and I would and have recommended to my friends. If you have questions, believe me they have the answer. Always looking for the best deal for the customer.

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    CoverageMaintenance

    Reviewed Feb. 1, 2021

    I stopped in to get my tire checked, Quincy said that they were booked but he would look at it to see what the problem was. Before I knew it, they had fixed the problem. I was traveling from NC and I had a nail in the back tire. I really appreciated the fact that he they were busy but he took the time to fix it for me. Thanks Quincy.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 1, 2021

    Thank you to the team members at the Peachtree city location. Great customer service!!?? Also thanks to Mr. ** for your professional customer service.. Awesome management‼️ I have recommended several customers to them. Mavis discount tire, I appreciate y’all for being open on Sundays???

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    CoveragePriceStaffRates

    Reviewed Jan. 31, 2021

    I hit a curb on a Saturday evening and it was beyond repair. Because they are open on Sundays they were able to squeeze me in and replace my tire as well as doing rotation and alignment. They were super kind and professional communicating with me and their prices are incredible. They did excellent work. I will be back!

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    Customer ServicePriceStaffRates

    Reviewed Jan. 30, 2021

    I couldn’t find the lock screw key for my tire...They help me find the lock screw key for my tire. They were friendly, understanding, helpful. The price was it expensive. I would most definitely recommend my friends family and anyone who needs a new tire because the customer service there was extravagant.

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    PriceStaffRates

    Reviewed Jan. 30, 2021

    Never had a problem. Always brought my cars there. Always dependable and reliable, will always recommend Mavis to anyone. I have been going there many years, again never had a problem. Prices are reasonable, service is impeccable and staff is great.

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    TechSales & MarketingMaintenanceStaff

    Reviewed Jan. 30, 2021

    I came in to get 4 new tires. The mechanic to me with other issues. They fixed the problems and also gave a great discount. I was very satisfied with the staff and service. I will definitely bring my car back to the Mavis on Hunting Park.

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    Verified purchase

    Reviewed Jan. 29, 2021

    Went in for a tire rotation and an oils change and as always the best experience anyone could ask for! Mike and his crew are the up most respectable group of guys anyone could ask for. I have never had a bad experience at this location.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2021

    Customer service is outstanding!! Workers were very professional and helpful especially Technician Ben. He was very understanding and helped me with every question I had and explained everything to me - I would highly recommend.

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    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Jan. 29, 2021

    The employees at the front desk are always pleasant to talk to and informative. They are honest about my car needs and from sitting in the waiting room, I hear them quote prices on the phone and in person that are fair. They do go out of their way to make sure the customer is happy. A nice touch was having my car waiting for me right at the door.

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    CoverageSales & MarketingStaff

    Reviewed Jan. 29, 2021

    I was pleased to receive a customer loyalty discount with the purchase of 4 new tires. Also received valuable information when deciding what tires to purchase regarding consumer reports. Upon arrival the staff was friendly and organized. The time was spot on that they said it would take to complete my service.

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    Staff

    Reviewed Jan. 29, 2021

    Great service. Great workers. Very knowledgeable staff. Hard working individuals. High performance atmosphere. I would recommend shop to my friends and family looking for quality workmanship. Very pleasant experience. I will definitely be coming back to this store in the future.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2021

    I needed a tire. The process took all of 15 minutes. Very quick and professional service. Also, prices are lower than any other shops I have been to. It's a relief to go to a shop that takes care of their customers. Mavis is awesome.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 28, 2021

    Once again a terrific customer service experience at Mavis Tire in Downers Grove. Have continually been taking my cars back to them due to the great customer service every time I go there. Jeremy is always professional and a pleasure to work with. He always makes sure the work is done efficiently, correctly and on time. I will continue to give them my service on both my cars. Good prices and great work. Thanks Jeremy for the great service. It’s great to walk in and have them call you by name. They’ll keep me coming back with great customer service like that!

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    Sales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Jan. 28, 2021

    Great guys. Good prices. Quick service. Love doing business here. Always nice and friendly. Always up front about prices with no hidden fees. Most always get a 10 dollar discount on oil changes. Been going here for years and never had any problems.

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    Staff

    Reviewed Jan. 27, 2021

    I had a very pleasant experience at the Mavis Tire on Mill Creek in Tallahassee. Assistant Manager John and his team were very friendly, helpful and very knowledgeable. I will be returning to this location for my future needs! I purchased 4 brand new tires and got them installed with no problems in a very reasonable time frame!

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    Customer ServiceStaff

    Reviewed Jan. 27, 2021

    My experience with the Mavis Shop at 200 Northern Blvd was not a favorable one. I was greeted rudely by the shop mgr. who honked his horn angrily at my vehicle parked next to the shop entrance door. My impression was that if I was treated so rudely right from the very start, in all likelihood, that would be the general tone I would experience if I decided to engage in service work for my vehicle. Fortunately, I decided to depart that shop and travel to a different Mavis shop, which met all of my expectations with great service, and high level courteous, professional customer service (at PAWLING NY MAVIS SHOP on Rt. 22). Happy to be a MAVIS customer, despite the negative first impression at the GREAT NECK, New York shop.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Steve, we are so sorry for your original experience at our Northern Blvd. location. Our records show you were able to connect with the Regional Manager, Samantha, who was able to resolve your concerns and regain your confidence in our company! We are truly happy that it worked out well but we see that your star rating does not reflect this. We want to ensure you're 100% satisfied. Please do not hesitate to call us at 914-984-2500 option #2 and reference your ticket#565019 should you need further assistance. Thank you for allowing us the opportunity to improve for you!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 27, 2021

    My first time going to Mavis and I was very pleased. Prices were competitive with friendly service. Very professional! Communication was also great! I received an email to confirm my appointment and a follow-up phone call immediately. Definitely will go there again!

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    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2021

    Sean and staff were professional and courteous as always. I have been coming here since the doors opened. I have my family's 3 cars serviced at this location. Always fast, flexible. The place is always clean as a whistle???? I recommend these guys to all my friends.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 26, 2021

    Excellent service, great prices, knowledgeable staff. Everyone was super nice and the service was quick and well done. The staff never made me feel obligated to purchase any extras, they made useful suggestions on what my vehicle needed. Facility was very clean and organized. I would definitely recommend this location to anyone!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2021

    Mavis helped me stay on schedule. I discovered at 8:30 AM that I had a very leaky tire. By 9 AM Mavis got me into their schedule and it was repaired by 11AM. I was able to get my Covid 19 shot as scheduled at noon. Thanks.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 26, 2021

    I visited a Mavis Tire location Mount Pocono yesterday. The customer service was outstanding. The representative/manager (I believe) who checked me in was informative and friendly. Most importantly, the technician called it to his attention that he did not think I needed tires. They both showed me that I did not need tires. I truly appreciate their honesty and the fact that they went above and beyond to save me money. They will definitely have my business when I do need tires!

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Jan. 26, 2021

    The manager at the Woodbridge NJ location is the best....very professional courteous and extremely nice...I bought brand new tires and insurance...I had a slow leak and it was fixed at no charge to me...I have recommended Mavis to my daughter and everyone I know that need new tires.

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    StaffResolution

    Reviewed Jan. 26, 2021

    Always pleased with professionalism at store. Jim is a good guy. Even if something goes wrong I'm all about second chances and nothing is full proof. But The store managers ability to rectify the situation doesn't go unnoticed. Thanks guys.

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    PriceStaffRates

    Reviewed Jan. 25, 2021

    They have the best tire prices in town and big selection to choose from, the manager was very nice and friendly and the place was very clean. They had me in and out. 4 new tires and alignment was under 90 minutes. Thanks again and have nice day.

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    Punctuality & SpeedStaff

    Reviewed Jan. 25, 2021

    Please pass along my most sincere compliments to the staff and management of Mavis Tire in Chester Springs, PA. This past Sunday, 10 January 2021, just before noon I started my Subaru; Tire Pressure Monitor indicated low pressure: wow! 18 pounds instead of 36! I stopped at nearby Wawa to top up tire, but I knew I needed help. Even tho the Mavis in Chester Springs is 12 miles away, I had been there before and trusted they would be able to help me. On the way I could see I was losing pressure on driver side rear tire. When I arrived they were open - yay - and Louis was able to help me get started. He gave me an estimate on how long it would take and asked if I was going to wait or return. I waited, and was very pleasantly surprised when about 30 minutes later my Subaru was outside ready to go! Wow!

    I truly appreciate Louis and Alex taking care of things, and the tech/mech who worked on my problem - wish I would've gotten his name. My last job, which I lost just 11 months ago, was as a product/customer specialist with my Subaru dealership. I understand not only how very important customer interaction is, but also how very demanding and outright hard it is working in an automotive garage. So when I say thank you, I really appreciate all that they did for me. This is the kind of customer and automotive service that keeps people not only returning year after year, but that customers talk about to their friends and recommend over and over. Please pass along my thanks to Louis, Alex, and the technician/mechanic who helped me. George

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    Staff

    Reviewed Jan. 25, 2021

    My experience with MAVIS Tires in PAWLING NY shop, Rt.22 was excellent. TOM, obtained the right pads for my vehicle, The tech, DAN did a great installation and properly reset my electronic brake system, lights, and Auto Hold brake feature. For all future brake needs, I will always return to that STORE in Pawling and will recommend that specific location, to everyone. Unfortunately, I did not have this type of a successful good experience at the MAVIS shop in New Hyde Park. They made two attempts to install brake pads & failed both times due to the wrong pads sent from there. A frustrating experience, ultimately remedied by Tom and his super team, in PAWLING NY shop.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Jan. 25, 2021

    Great job from the manager to the service tech. I will be back for tires and other service for my car's. I had appointment and this worked out great for me. Firestone Tire look out someone that else cares about the customer service like you did before but not now. Thank you to all veterans for serving this great country. Keep up the Great Job.

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    Staff

    Reviewed Jan. 24, 2021

    I had a very good experience today with my vehicle. Jaquez ** was very polite and helpful. I will definitely go back there again when I need repairs done to my car. I give the service four stars. I’m going to bring my 2000 Ford Explorer to be repaired. Their service is commendable.

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    Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 24, 2021

    It was freezing outside and of course my front tire would be completely flat. I was able to put my spare tire on and I then called the Williamsville NY Mavis location. It was close to their closing time and I asked if it was possible to stop by or should I wait til tomorrow. Daryl didn't hesitate and invited me to come right over and he would take care of it. True to his word he fixed my tire within minutes of my arrival. I am so impressed with "Daryl's" customer service. He was polite, thoughtful and efficient. He even took a moment to show me what caused the flat. I am very grateful for receiving such great customer service and will be highly recommending Daryl and this Mavis location. Thank you.

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    Staff

    Reviewed Jan. 23, 2021

    These guys do great work and take care of my needs every time! I appreciate all of them. I've been using these guys for several years and I'm very happy with them. As long as my friends are still employed with Lang tire I will continue to use them.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Jan. 23, 2021

    I needed to get a tire put on, so I called my local Mavis. They were extremely helpful on the phone and told me to come in. I arrived 30 minutes later and was greeted by name when I walked in. The entire process took about 20 minutes. Everything was explained to me very clearly and in layman's terms. The entire procedure cost me $10! I am planning on returning whenever I need work done on my car and I have already recommended them to several family/friends. Thank you for such a wonderful experience!

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    Staff

    Reviewed Jan. 23, 2021

    So happy to have Kerim back at Walden. So happy to see Kerim back at our neighborhood. It's always a pleasure working and having Kerim guide us every step of the way. Kerim is loved by everyone in the neighborhood.

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    PriceStaffRates

    Reviewed Jan. 22, 2021

    They did a great job. And the front end girl was very welcoming and professional. Price was reasonable. The building was clean and well kept. They did the job in good time. I will recommend to my friends. I have been going to them for years and always happy.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 22, 2021

    Great customer service. I was in and out. Staff was pleasant. They had tv with cable which kept me occupied and I conversed with a nice elderly lady as well. I love this place and the price was perfect for the service I had got. Clean place. I would recommend people to come here.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Jan. 22, 2021

    I made an appointment on 01/17/2021, got a confirmation the same day with an order#** for Friday the 22nd at 2:00pm. (Store#1050). On the 20th I received an e-mail reminder of my upcoming appointment. On the 21st I got a voicemail message to call back which I did a little after 6:00pm. I just was told that the set of tire that I made the appointment for was no longer available. It is just a shame to be so inconsiderate and waste other people's time.

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    Response from Mavis Discount Tire

    Dear Nordean, we are so sorry that there was an issue getting your tires to our location. We are relieved that our location reached out to you prior to your appointment to advise you not to come until the tires arrive, but we understand your frustrations with the situation. We have escalated this experience to the Regional Manager, Ashur, who will be reaching out to you to better understand how we could help you. If you wish to contact us please do so at 914-984-2500 option #2 and be sure to reference your ticket #566165 thank you!

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    TechPriceStaffRates

    Reviewed Jan. 22, 2021

    Excellent service. Above and beyond most garages I have been to. Was in and out in a reasonable time for a very reasonable price. Will become my regular garage. Both the staff and the service techs were very friendly and professional.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 21, 2021

    Been having my auto repairs done by dealerships for years. After getting an estimate I knew was too high I decided to try Mavis auto and they far exceeded my expectations on all levels. From now on all my vehicles will be repaired with Mavis. Price, professionalism, fast service, they check all the boxes.

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    Reviewed Jan. 21, 2021

    On JANUARY 21, 2001 my experience visiting Mavis in Westfield NJ was great. I was very satisfied with work done on my car. My car was completely in the time that assured to my Gordon (guy at the front desk).

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    Sales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 21, 2021

    Fast and friendly 5 Star service. An oil change, tire rotation and alignment check all in about an hour. Nicole and staff took the time to explain all work and checks being performed. Also shared future maintenance item and options. I would highly recommend Mavis Discount Tire in Washington, NJ.

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    PriceStaff

    Reviewed Jan. 20, 2021

    I was very pleased with Mavis on Lithia Pinecrest in Brandon. I used to go there when it was Kauffman and had good service there too. If you need assistance ask for Mike. He was a big help for me and saved me over $300.00 that the Toyota dealer wanted to charge me. I will be going there for all my auto needs from now on. No dealer for me anymore!

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    Customer ServiceCoverageTechPriceMaintenance

    Reviewed Jan. 20, 2021

    I had severe clunking coming from the front of my vehicle. I took it to another shop that replaced Inner and Outer Tie Rods, Brakes and Rotors and then Struts. I kept taking it back because each repair did not fix the clunk! Each time they would give me an excuse. One was all the factory pinch welds had broken loose. Another was The Frame Grommets are shot and it cannot be taken apart to be fixed because the bolts will break. I was even told to live with it and just turn up the radio.

    Well after they replaced the Struts for the 3rd time thinking it had to be the problem It went to Mavis on Church Street in Elmira, NY. In a matter of 5 hours they called me and said my vehicle was done. Dumbfounded and excited I ran right down. They seen the trouble and fixed it. NO MORE CLUNK!! And the car drives like when it was new. Smooth and no more noise! I cannot thank the Guys at Mavis Tires in Elmira, NY enough. The other shop played with my money and feelings and made me feel stupid at times.

    I Thank Mavis in Elmira, NY for giving me back some dignity and my vehicle in working order in short fashion. Hey, we all know vehicle repairs can be expensive. It is what it is. So why not take it to a garage that knows what they are doing and will not tell you stories or fix things that do not need to be fixed and then tell you to simply turn up your radio. Go to Mavis Tire in Elmira and get service with a smile and save money because they will fix what is wrong, not just start replacing parts in hopes to get it right! Thank You Very Much Mavis Tire in Elmira, NY!!

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    Customer ServicePriceRates

    Reviewed Jan. 20, 2021

    First rate in customer service. First rate in friendliness. First rate in prices, trust me. I always went to a Jeep Dealership nearby. They will remain nameless. Asking price for a brake flush was $189.99 and how much at Mavis $79.99.. You read this 100% correctly $79.99 versus $189.99 that's a savings of $110.00. Thank you Mavis for the savings and I'll see you soon for an oil change..Thank you Quinton!

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    Customer ServiceStaff

    Reviewed Jan. 19, 2021

    Great visit! Just needed an oil change and expressed I need an inspection soon. They made sure to take care of everything, what my car needed, and made notes for needs to pass inspection! Will definitely be returning to this location! Excellent customer service and very friendly. :)

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2021

    I needed two new tires for my 2018 Jeep Compass Limited. The tire size was unusual because it has the 19” wheels. They had the exact tires I needed in stock...or so I thought. They actually only had one tire, but they called another store and found the other tire I needed. They had the tire transferred quickly and both tires were installed promptly. Michael (manager) had me safely back on the road in a timely manner. Everyone was courteous and professional. I highly recommend the Canton, GA Mavis Tire store.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 19, 2021

    I went to Mavis because I had slow leak due to a nail in my tire. Mavis on Route 110 in Huntington Station explained how he could patch it since it was in the middle of the tread as opposed to the side of the tire. I had to leave it since they had 5 cars in the shop but within 2 hours I got the call the work was done. They even moved my car out of puddle so I could get in without getting my shoes wet! Very satisfied and would recommend to my friends and family. Warm Regards,

    Donna **

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    Sales & MarketingPriceRates

    Reviewed Jan. 18, 2021

    I was impressed that no one tried to sell me anything I didn't need unlike my local new car dealer. That is what brought me to Mavis in the first place. The dealer told my girlfriend she needed front brakes on a car with 15,000 miles and quoted a $320. price. At Mavis they said we didn't need them and if we did it would be $98. Nowadays you have to be really careful of whom you do business with. I trust them here.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2021

    I had a great experience with Mavis on Route 9 in Poughkeepsie, NY. Called them at 3pm asking if I could drop off my snow tires to be swapped onto my rims and they got me in and out in about 45 minutes. The technician was very thorough and helpful making sure I had the correct lug nuts for these newer aluminum rims along with the 'hub centric rings' which I was not aware of - great job - will definitely be back!

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    Staff

    Reviewed Jan. 17, 2021

    Esteban was extremely professional & more importantly, he thoroughly checked everything & test drive drove my car to be 100% sure it was good to go. He was very knowledgeable & provided everything I needed. Great improvement for the ossining location.

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    Sales & MarketingBilling

    Reviewed Jan. 16, 2021

    I have zero complaints about this experience. I even got a discount of 20% for opening a credit card with them. I'm going to bring my Daughter's car back. Get some tires for her with that free rotate deal they have.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2021

    I was referred by a friend to visit this location for a new tire. I had no appointment but they were very accommodating. It was a pleasure. I even purchased new windshield wipers by Sharnette! (I hope it's spelled correctly.) The waiting area was nothing like what I'm used to seeing at a tire shop. Great experience all around. Thank you Dangelo for taking good care of my car and being so thorough.

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    Staff

    Reviewed Jan. 15, 2021

    Very helpful and informative. Amar was very good and took care of my car. Watch it at all times. I had four tires changed and described all kinds of tires and very descriptive of each kind and recommended a lot of different kinds. Very good.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 15, 2021

    The customer service is excellent and the prices are very reasonable. I would recommend Mavis Tires to family and friends. They explain everything they are doing to your vehicle and they also make great recommendations for your vehicle. Adam helped me out and they also gained a loyal customer!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 15, 2021

    I was in trouble. I had a nail or piece of metal that pierced my tire. It would not hold air more than four hours. I knew that it had to be serviced. I had three choices, Pep Boys, Just Tires or Mavis Tires. Mavis is closest. Just Tires was in my path home from errands. Just Tires has serviced me in the past. It was closed. (5:30pm 1/14/2021). I have a portable electric pump that I purchased a month ago.. I had to use it to safely drive the car. I got to Mavis and was spotted sitting in the waiting room by Omar. He asked me which car was mine, it was about 6:25pm, I had been waiting for 40 minutes. He said he would look at my ticket and get back to me. Thank God the nail did not warrant a new tire. But I know that I am due. I promise to get a full set within 60 days. I estimate that will be about $500.00. I am a retired US Navy Vet at 72, I love it when someone thanks me for my service. This time I got to thank Omar for his service.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 14, 2021

    Very Clean waiting room.. Tv and water... All had masks on. Very professional.. Felt safe.. Tables for computer usage.. Great service... Did a great job on my alignment... Timely service.. Took me right away.. The time few.. Very happy with my experience.. Reasonable price.. Was happy with the price.. Very affordable... Coming back for oil change next paycheck!! Truck fixed and I'm so happy.. Would definitely recommend to my friends and family.

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    PriceStaffRates

    Reviewed Jan. 12, 2021

    Thank you for your excellent care of my auto needs. Your prices are definitely below the competition. You are all always very professional and make me feel confident that my car is well maintained! I will definitely keep coming back to your location above any others. Thank you.

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    Staff

    Reviewed Jan. 12, 2021

    I was so pleased with the service that I received for both of my cars needing inspections at the Fogelsville location on Monday Jan 11th and Tuesday the 12th. Thank you to both Francis and Nick for their professional and personable service. It is much appreciated.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Jan. 12, 2021

    My entire family gets our tires from Mavis. My preferred location is Floral Park. Why? CLIFF!! He is caring, personable, honest and respectable. Floral Park Mavis is the quickest, time saving and most thorough in all they do. Mavis offers fair prices, great service. I’m a dedicated loyal Mavis customer.

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    Reviewed Jan. 11, 2021

    Showed up and took me right in.and looked at my vehicle with me and also when I came to pick it up. I'm a car salesman and could have used our service department. Because of Cale I will being going back to see him for all my car needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 11, 2021

    Customer service was spot on and service was quick despite location being busy. I was in need on a state inspection but also needed an oil change. Staff was very accommodating with last minute changes to my appointment. Highly recommend Mavis and this location specifically.

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    Punctuality & Speed

    Reviewed Jan. 11, 2021

    Great experience at Mavis 12992 highway 9. ** & partner were quick on the oil change & tire rotation. Checked my brakes, need new pads was in & out in about an 1 hour. Super job... We take all our cars there and have had good service with all. Thanks keep doing what you do.

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    Staff

    Reviewed Jan. 11, 2021

    Just wanted to take moment to share my thoughts as a longtime consumer at Kerhonkson store (#401). Your employee Tylor ** was super helpful, professional and pleasant. He is a great hire and should be the kind of employee that Mavis and all companies hire. I also have had years of great experiences with Nick ** (mgr). Thank you. Don’t let these guys ever leave!

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 11, 2021

    Always meet my expectations. I tell my kids and friends to go there. Prices are fair, service is great and work is done in a timely manner. Brake pads prices are the best, and inspection done quickly. Tire sales seem good that may be the next thing I have done there.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2021

    I was having a bad day because of my tire but the staff there had great customer service and attended to me right away. They truly showed they cared. Recommendations were made before any work and then was completed within minimal time.

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    Staff

    Reviewed Jan. 9, 2021

    Exceptional service at this location, I would definitely recommend them to friends and family. They definitely have a repeat customer. 5 stars across the board for professionalism from the management to the technicians. They constantly kept me abreast of the services being done on my vehicle.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2021

    The manager and staff ensured that my tires was repaired so I could make my trip back home to nyc. I had no issue with the staff. I must say customer service was excellent to say it was just a staff of men..Great Job.

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    Staff

    Reviewed Jan. 9, 2021

    I had a car problem and bought it to my local Mavis in Hackettstown NJ. The gentleman that helped me went above and beyond. Did a quality job and made my experience exceptional. Those guys are the best and will send business their way. Thank you.

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    Reviewed Jan. 8, 2021

    I find it very hard to believe that my car needs brakes after 18000 miles. I know when you get your car inspected they look for something to replace. The Inspection went very well otherwise. They took my car right in when I arrived. I appreciate that. They were done right on time.

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    Staff

    Reviewed Jan. 8, 2021

    These guys are awesome! They always help me out in every way they can. Steve is great! I didn't get to ask the other man's name but he is always nice and knows me by name and makes me feel important. I would recommend them for sure.

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    CoverageTech

    Reviewed Jan. 7, 2021

    I received great and awesome services, I will recommend to my friends! My old car was all messed up with many issues but I received a genuine analysis of the problem. They fixed it and now safe to be on the road again.

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    Kathy increased rating by 4 stars.
    Staff
    After a positive interaction with Mavis Discount Tire, Kathy increased their star rating.

    Original Review: Jan. 7, 2021

    Thorndale PA Location- Had to go back to location 20 minutes after install due to the installer placing the weights too high on the rim and they were hitting the hub and making a large clunking noise. The day after the install traveling at 60MPH on a state highway the front end starts to vibrate and the TPMS light chimes and comes on. I immediately go the the Thorndale location to see what the issue was. They stated that they took care of it and the vibration was gone. It's not gone and the TPMS light would go off on its own. If that was the case then why was the TPMS light off yesterday when the tires were installed. I have no idea what this place did to my car while it was there.

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    Response from Mavis Discount Tire

    Dear Kathy, we are so happy to see your private response that Tim the Regional manager was able to rectify this for you! We truly appreciate you allowing us the opportunity to make this right and retain your business as it is highly valued.

    Customer ServiceContract & TermsPricePunctuality & SpeedStaffRates

    Reviewed Jan. 7, 2021

    I called at 4:20pm to see the cost of oil Change for my Benz. The representative told it would cost me $61 plus tax for full synthetic oil for up to 5 quarts of oil. But my Benz needed 8 quarts of oil so the cost will $40+21=61. (Each additional quart is $7.) I said, "Ok can it be done today." Representative said, "Yes but you have to get there quickly and wait little but we will get it done by 6 at 500 Hillside Ave, New Hyde park, NY 11040." So I quickly drove to the location and reached at 4:40pm.

    When I spoke to person at counter, She said not today because you suppose to be here before 4pm. I explain to her that when I spoke to MAVIS at 4:20, how do you expect me to be here before 4:00pm. So she called their another store which is across the street which STS Tire located at 420 Hillside Ave, New Hyde park, NY 11040. I met with ** at the counter. 1) He said one of the employee is going to lunch (at 5:00pm and Store closes at 6pm). 2) He will do the oil change but I have to wait over 1/2hr.

    So I said. "Fine. Since I am here I will wait." And I asked how much would it be. He said it will be $107 plus tax. So I told him about what representative told me. He said, "I can't do that price and no one in MAVIS would promise that price." ** even saw that I spoke to someone but somehow he did not wanted to do the job so he did not honor the price that was promise me. STAY AWAY FROM MAVIS.... THEY WILL PROMISE ONE PRICE AND THEN WILL TRY TO CHARGE YOU MORE.

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    Response from Mavis Discount Tire

    Dear Vimesh, we truly apologize for this entire experience. We were able to find an incident ticket in our system for you (#560204) assigned to the Regional Manager, Samantha. She will be in contact with you immediately to rectify this experience as it is absolutely not the way we conduct business! Your time is valuable and we truly appreciate your feedback as it is only helping us to improve for you. If you would prefer to contact us so we can get you in contact with Samantha, you may do so at 914-984-2500 option#2 and reference your ticket #560204. Thank you!

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2021

    Awesome place to get work done, I had 2 tires installed and on my 2019 Camaro, it took less than 30 minutes to do. I will definitely be recommending this place to everyone I know. Can't wait to come back for another amazing service.

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    Staff

    Reviewed Jan. 6, 2021

    Jessica is an amazing store manager, understanding and helpful. This store is lucky to have someone like her! She helped me out on one of my worst days and went above and beyond to make sure I was okay! Thank you so much Jessica ????

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2021

    Kenny at Mavis Discount Tire in Copiague performed an exceptional oil change on my Mercedes CLA 250. He was professional, communicative, and took the time to explain to me the type of oil and filter needed for the best care for my vehicle. Other employees, such as Jamie, were extremely communicative and friendly as well in relaying the progress of my vehicle during wait time. Affordable prices. Exceptional services. I won't go anywhere else moving forward! Thanks guys!

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    PriceStaffRates

    Reviewed Jan. 5, 2021

    Great service and exceptional front end counter service. Very Knowledgeable staff. They understand the issues no second guessing. Pricing is very reasonable and the work is done to perfection. Best service anywhere, lucky to have them nearby. Thanks to all, Joe

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    Timeliness

    Reviewed Jan. 4, 2021

    My tire had been punctured on my way back to Maryland, we stopped at Mavis and within the same day we had a replacement tire identical to my old tire and headed on our way the next morning, thanks to Rick and the entire team at the Shorewood, IL location.

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    Reviewed Jan. 4, 2021

    Went out of their way to make sure they communicated with me throughout the process which made me feel safe and comfortable. The holding area was clean and comfortable. Could of had coffee there for guest but hey can't have everything. Thanks.

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    Customer ServiceStaffResolution

    Reviewed Jan. 4, 2021

    Great experience. Took a bit longer than expected but overall Jaime and his staff was great. Thanks for the good work, great communication, they resolve my issue before corporate reach out which they haven’t yet. Hopefully I hear from corporate soon so I can tell how great my experience was at this location.

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    Follow-Through

    Reviewed Jan. 3, 2021

    They treated me with respect and did exactly as promised. The tires are great and the ride is smooth. I'm very happy with the service. Thank you thank you thank you for getting it done so soon. Will be back.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 3, 2021

    I wanted to take a moment to reach out in regards to your Spartanburg store in South Carolina that you have recently opened. Great prices are only great if the manager who meets and greets the customers is customer centric. Sabian I believe his name to be; was professional, courteous, and honestly such a joy to speak to. He knows the product and service but more importantly; was just a great person to speak to. Whenever I see exceptional customer service matched with good character, I like to point it out- it’s a rare find these days. Didn’t want his service and customer savvy to go unnoticed. Great job!

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    Customer Service

    Reviewed Jan. 3, 2021

    I have used Mavis Tires at 3510 Peachtree Pkwy, Suwanee, GA 30024 several times over the years and they deliver great customer service and a wide range of tires to choose from. Good communication and a let's get it done attitude.

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    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Jan. 3, 2021

    Saturday January 2nd 2020.. I had the chance to go to the Mavis located at 2700 Shelly Road in Harleysville Pa... I came here to receive an oil change and an alignment... I was shocked at the service provided by the store staff... They were very informative and provided the best customer service..and the price I was thinking was going to be a high price turned out to be the cheapest I ever paid for an oil change and alignment... If you ever want great customer service and for your car to be done right please come to this location and get your car done. You will not be disappointed.

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    Staff

    Reviewed Jan. 2, 2021

    Shelley is absolutely the best. She is extremely friendly and informative. I would recommend them to all my friends and family. Very professional and polite. I'm going back on Thursday for an oil change. I will use them every time I need work done to my vehicles.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 1, 2021

    We had a tire blow out on I 95 12 hours into our trip to Florida. We we were unfamiliar with area. Googled to find closest place and ended up at Mavis in Brunswick GA. They were so helpful and got us all new tires very quickly so we could get back on the road ASAP. We had 5 hours left! We were tired and frustrated and they just jumped into action to make a bad day a little less horrible. The price was good too! Very impressed with the service and appreciated their genuine kindness.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 1, 2021

    I have always had wonderful service provided at Mavis, they are polite and courteous. If I have to wait it is clean and comfortable. They get the job done for me in a timely manner and if I am not waiting there, they always call me with updates. I would recommend Mavis to everyone! Thank you again Mavis!

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    Reviewed Jan. 1, 2021

    Really appreciate I was given a wait-time estimate and the service was promptly within that estimate! Nice waiting area, clean restroom, vending machine with drinks, water cooler, TV – nice waiting area for my car! Courteous helpful staff! Thank you very much! Glad you were open New Year’s Eve! Had a nail in my tire!

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    Staff

    Reviewed Dec. 31, 2020

    Another great job at Mavis! I brought it there to have my snow tires put on my wife’s van and to get a synthetic oil change. They took great care of me. Always a very friendly and knowledgeable staff. Thanks again!

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    Customer ServiceCoverageStaff

    Reviewed Dec. 31, 2020

    Beginning with the initial call to inquire your services, everyone involved with the purchase of my new tires, to the consultation of the work that was done, to the pickup. And even the 25 mile double check of the tires.... Everyone that I encountered was friendly and professional.

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    Sales & MarketingPricePunctuality & SpeedMaintenance

    Reviewed Dec. 30, 2020

    I made an appointment for an oil change. It took longer than expected, so the gave me a very generous discount. They didn't need to but it was much appreciated. The only problem was with the ladies' room. It was pretty disgusting. I don't know who is in charge of cleaning it. The service is always great here though.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Dec. 30, 2020

    Mike and his staff in the Catskill NY store are amazing. Extremely professional and honest. Performed service within the time promised. Kept me informed. Highly recommended. I tell everyone about my experience and urge them to go. The pricing is affordable as well.

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    Price

    Reviewed Dec. 30, 2020

    I have been served by many Mavis tire locations, Carmel, Cortland, Ossining and Pleasantville all with the same extraordinary results. Most recently I had a problem with my tires, Joe took on my problem and applied the best solution in a timely, cost efficient manner. They are the best! Thanks Mavis associates!

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    StaffHonesty & Transparency

    Reviewed Dec. 29, 2020

    Everybody was very honest on what was needed unlike other places trying to take all your money. The service was done in the time that I was told. I will be returning for my next service to Mavis. Excellent service!

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    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Dec. 29, 2020

    I have never had an issue going here. If a mistake is made they fix it quickly and their prices are great. Staff is friendly and very knowledgeable. I recommend scheduling an appointment if you can to cut down your wait time once you are there.

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    Sales & MarketingPriceStaff

    Reviewed Dec. 28, 2020

    This was my first visit. They were very nice people. They did an excellent job. I will be going to them from now on. They informed me of everything needed done on the car. Along with how much each thing cost and how much time I had before it needed to be done. I love the fact that they did not try to pressure me into getting the stuff done right then. Lisa at the desk was a friendly person with a great personality. That's hard to find these days.

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    Reviewed Dec. 28, 2020

    Went in for oil change and inspection. They disconnected my battery and tried to falsify info in order to pass my inspection. Brought to a new mechanic who verified my claims. DO NOT TRUST THEM! Very disappointed to be treated in this manner. I refused the work. They denied my inspection. Hoping the oil change I paid for truly happened.

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    Response from Mavis Discount Tire

    Dear Chris, we take the allegations you made in this review very seriously and have escalated the matter to be investigated by the Regional Manager, Samantha. Our company is absolutely not in the business of damaging our customers cars and we are eager to look into this for you. The ticket number for your experience is #557495 and Samantha should be reaching out to you immediately! Should you wish to call us to add more detail to your experience we are happy to do so and you can reach us at 914-984-2500 option #2. Be sure to reference your ticket number. Thank you for allowing us the opportunity to look into this for you!

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    Reviewed Dec. 25, 2020

    Hello, I came in with a low tire pressure that had been losing air and I was going to be late for an appointment. Danny got me in and out in 30 minutes. Excellent Service. I will be back in the future for tires and brakes. Happy holidays! Thank you.

    Michael

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    Staff

    Reviewed Dec. 24, 2020

    I dropped my car off to get an oil change and the service was very professional. They did a fantastic job of notifying me when my car was ready. I would totally recommend their services to a friend. They were very timely and did a fantastic job.

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    Customer ServicePriceBilling

    Reviewed Dec. 23, 2020

    My first visit. I was taken within 10 minutes of my visit. I was very pleased with Bill and his customer service skills. The cost was very competitive and pleased with the warranty. Will visit again for other car service.

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    Price

    Reviewed Dec. 23, 2020

    They beat the cost of the service I needed in comparison to what their competitors wanted to charge me. They were very nice. The actual time they indicated it would take for them to complete the work was correct. In the nearer future, I’ll definitely be back to have other work conducted on my vehicle when needed.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2020

    Simply want to say that two service professionals at this location standout above every other Mavis center I’ve been to. Mark and Esteban are courteous and understand genuine, helpful and thoughtful customer service! Mavis can be chaotic, always busy, abrupt, and unclear. Unfortunately the service reps tend to mirror that. That’s why Mavis should look to model their service reps like these guys and they deserve accolades.

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    PriceMaintenanceStaffRatesTimeliness

    Reviewed Dec. 23, 2020

    Did exactly what we discussed and had my vehicle back the same day. Brakes and maintenance price was comparable to others. Was very friendly and helped get the most for the money. Made sure that all the adjustments were correct and done with quality.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2020

    When I arrived at Mavis Tires, a service rep welcomed to the store. I told him I needed to get an oil change and asked him how long it would take. He assured me he didn’t think very long. While I sat in the waiting room, I noticed the facility was clean and well lit. He told me when my vehicle was ready and checked me out. I was impressed with his professional and courteous service and call on Mavis again for assistance.

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    PriceStaffRates

    Reviewed Dec. 22, 2020

    Always a pleasure to deal with. Work done as needed, on time and priced fairly, with no surprises. Highly recommend.. Wish I had used them years ago. I thought they only sold tires. I go there for all my car problems first. If they can't help me, they say so.

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    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2020

    Was told the wait time was probably going to be about 2 hours. They brought my car in to be mounted and balanced in about 20 minutes. I would highly recommend to friends, family. I have kept going because the staff are friendly and helpful and fast.

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    Reviewed Dec. 22, 2020

    Thank you so much for my tires! I really appreciate the timeliness of getting them installed and the availability of the exact tires that I wanted. I really don't have much to say other than thank you for the tires!

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 21, 2020

    Manager extremely personable and knowledgeable. Premises very clean. Fast service. Great prices. All with no appointment while following guideline for Covid 19. Pleasant experience. My new go to place for all my car needs. First Mavis I have visited that was pleasant and that I felt treated all customers with courtesy and respect.

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    Reviewed Dec. 21, 2020

    The guys did a great job getting me in and out! Would recommend to anyone. I’ve been dealing with them for years. I bought my tires there, and continue to go to keep rotated and balanced. If there are any issues they will bring it to your attention!!

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Dec. 21, 2020

    John was very helpful and friendly while dealing with me on the phone and my young daughter at the shop. I was able to make an appointment for the next day and the my car was finished before the recommended time.

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    StaffHonesty & Transparency

    Reviewed Dec. 20, 2020

    This is the second time I have returned to Mavis to purchase new tires for for a vehicle and, once again, I'm completely satisfied!! Extremely courteous, honest recommendation for tires for my SUV, and very timely service!! Would definitely recommend to my family, friends and anyone reading this review!!

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    Staff

    Reviewed Dec. 19, 2020

    I've never been loyal to a car repair company in my 30+ years of car ownership, but I've used the Mavis in Hackensack, NJ at least 6 times now for various reasons (new tires, flat repair, brakes, alignment) and the service has ALWAYS been excellent. They are friendly, efficient, and very helpful - offering suggestions that can save me $ but never pushing any service. I AM a loyal customer here!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2020

    Joe was a great help and very friendly. They have great customer service. Overall the service was good and fast. The establishment was clean and welcoming not like most car shops. Thank you for your services and I'll definitely recommend yall.

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    PriceStaffRates

    Reviewed Dec. 19, 2020

    Very professional, great price, and great work. I've had many cars and worked on many custom cars. I highly recommend this business in Huntsville Alabama at Winchester Road and Dominion Circle. I will go back and take all my cars to this location.

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 18, 2020

    I am very satisfied with the service, and the price for the oil change was very reasonable. Jennifer was very helpful and polite. They took their time to explain everything they did to my car and how it was fixed. I highly recommend them.

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    TransparencyCommunication

    Reviewed Dec. 18, 2020

    Everything went well, and I had the car back in about 3 hours - which was quicker than I expected (I wasn't given a timetable when I dropped the car off, other than an "ASAP" - which is what I expected). Nonetheless - Rich kept me updated throughout the process.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 18, 2020

    Bobby and the team members, took care of the business at hand. Less than the time that was given. I am very thankful for the customer service that was presented to me. I would truly recommend others to do business with Mavis Discount Tires.

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2020

    Eddie and his team are always extremely helpful and provide top notch professional advice and service with punctual. We have been loyal customers for many years and it is your team that makes us keep coming back as well as your as your quality products. Both my wife and myself bring our vehicles and now both my daughters do as well.

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    Sales & MarketingPunctuality & Speed

    Reviewed Dec. 17, 2020

    I really like how Mr ** gave me a discount. He also explained to me if I would have kept driving how it would have got worse. I did write enough I will go back and recommend this place to others. It was a good experience. Just the waiting I think if you get there first you should get your car first.

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    Staff

    Reviewed Dec. 17, 2020

    My favorite Store and the guys are always helpful and professional! Thank you Justin ** and my main man Nick (Hardscrabble Rd Store)! Super excited to continue to do business with this fine establishment!! Guaranteed to be pleased when you walk out of the building!

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    PriceStaffRates

    Reviewed Dec. 16, 2020

    I go to Mavis Tires at 145 South Broadway in Saratoga Springs NY. Their service is the best!! From the the prices to the People who work there. I have been going for a couple of years now. ** the store manager is very professional and is so friendly!!

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    Refunds & PayoutsStaffBilling

    Reviewed Dec. 16, 2020

    A few weeks ago I blasted Mavis for work they had done on my car. I had a power steering unit put in car, because the part was not exactly the same, they had to put in new motor mounts. When I got my car back, it had a Horrendous VIbration. After weeks and weeks of bringing car back and forth; Mavis could not find the problem (but having the car for 18 years, I knew every squeak in it).

    Mavis said to bring my car to ANOTHER mechanic and they would PAY FOR IT. The other mechanic found that the driveshaft angle was the cause of the problem...and may or may not have been a coincidence to the new motor mounts changing the angle of drive shaft causing the vibration. My car rides (once again) like an old Lincoln. True to Mavis's Word, They Did in fact PAY for my Bill, FROM ANOTHER SHOP. WHO ELSE WOULD DO THAT!

    I want to thank Mavis and their staff and APOLOGIZE for the nasty review I wrote, ESPECIALLY SINCE... THE UNDERLINING VIBRATION was questionable to them, for work they had done previously and not in the same area. It was not about the money, but being able to TRUST Mavis mechanics again. Thank you for Standing behind the Customer and trusting me as my car is perfect again.

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    Response from Mavis Discount Tire

    Dear John, we believe accountability is paramount and our Golden Rule is to treat you how we would want to be treated. We are so thankful for you taking the time to share your experience and we truly appreciate you and your business. We wish you the happiest holiday and are looking forward to helping you again in the future! Thank you!

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    PriceStaffRates

    Reviewed Dec. 15, 2020

    This is the 10th set of tires I have purchased from Mavis. Their prices are equal or better than what I have found online or at other retailers. I continue to go back because I'm treated like a customer and the staff is friendly and professional. I have gotten great deals so why go anywhere else.

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    Reviewed Dec. 14, 2020

    Steven at Mavis was great. Went here to get a second opinion to see if I needed new tires like a previous business stated I did. I know enough about tires to do the finger check so in my opinion I didn't need them. Steven stated I was right, I badly needed a front end alignment and tire rotation. I was looking for a new auto shop since I just moved to Decatur in October and I have found one. Thank you Steven.

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2020

    Kam, DJ & the crew were very knowledgeable, efficient and friendly. I went in not knowing what was wrong with my car, they diagnosed the problem and quickly resolved the issue. I will definitely be back and send my family to Mavis!

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    Customer Service

    Reviewed Dec. 14, 2020

    You have a good group of customer service reps. I gave them 10s because they did a wonderful job. However, the idea that they must always get 10s or they "failed" is ridiculous. Some people will never be pleased with work. People are rude and disrespectful and will not be pleased. Corporate needs to reexamine this antiquated policy.

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    Reviewed Dec. 13, 2020

    I never heard a shop rotate tires for free and it shock me, so I did a little extra service with them, like wheel alignment and wheel balance for appreciated... I will be back for another service In Future and already recommend to family & friends... ???

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    Punctuality & Speed

    Reviewed Dec. 13, 2020

    They kept me well informed and did exactly what they said they would and saved me some money at the end. Great place. Great service. The place was clean. They got my car in as quick as they could and it was done right when they said it would be as well.

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    Staff

    Reviewed Dec. 12, 2020

    Great place to go! The staff is friendly and accommodating every time I take any of my three vehicles there for service or routine care. I would certainly recommend Mavis and definitely this location to anyone. Facility is always very clean also.

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    StaffCommunication

    Reviewed Dec. 11, 2020

    They was very professional. Keep me informed and gave me some helpful information about my vehicle that would keep me and my family safe. I appreciate that very much and that what good people like them should do if they care about their customers.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2020

    My day started out with a dead battery. I called AAA, who gave my battery a jump. The tech told me that they didn't have the proper replacement. So, my first call was the Mavis in Bernardsville. Kadij answered my call. She was friendly and knowledgeable. I explained my situation and she quickly looked in the store stock to see if they had my "special" battery. They did! I drove over there without an appointment hoping for the best. I waited maybe 2 minutes and Lucas kindly fit me in between his other appointments. I was very happy with my experience, and I would recommend this store to my family and friends.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffRatesTimelinessHonesty & Transparency

    Reviewed Dec. 10, 2020

    I called Mavis on 12/10/20 to get more info regarding tire prices on their website. I received an excellent deal and was provided a same day appointment. Mike, the store manager, was friendly and courteous and took excellent care of my car. He also explained all prices ahead of time so there were no hidden fees, and went above and beyond throughout the entire process. Afterwards I even immediately contacted one friend and another family member to tell them about my experience. I would highly recommend Mavis Tires!

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    PriceStaffRates

    Reviewed Dec. 10, 2020

    Upon arriving at the Vestal NY store I met a young gentleman named Zack who was very polite and professional. Zack explained what type of tire I would be needing in the winter and kept the price within my budget. Wonderful person who represents Mavis well!

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    Customer Service

    Reviewed Dec. 10, 2020

    Incredible customer service at this Mavis location. They did a great job with my oil change and tire rotation, which was included. My car was in and out in less than 40 minutes. This Mavis location is incredible in Langhorne, PA off Woodbourne Rd.

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    Staff

    Reviewed Dec. 9, 2020

    Robert, Todd and crew were superb in all aspects of our visit. Friendly, courteous, competent. I wish I had more flat tires. I’ll recommend to all family and friends.???? Robert, Todd and crew could conduct seminars on how to please the customer. Customer is not always right. But he/she is always the customer!

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    PriceStaff

    Reviewed Dec. 9, 2020

    I had an emergency with one of my tires. They were extremely nice, had me back on the road in a very reasonable time. The cost was very reasonable and fair. The staff were perfect and I would certainly recommend them to anyone. The facility was clean and well run.

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    Customer ServicePricePunctuality & SpeedMaintenanceBillingHonesty & Transparency

    Reviewed Dec. 9, 2020

    I am writing to let you know how pathetic the service was over a month ago. I wanted to wait before writing more because I wanted to make certain I was not overreacting. Not only was the service ridiculously long, but poor to say the least. First, I called on a Monday and they stated that the tires would have to be brought from another location. The tires would be there on Tuesday and they would call me and get me in. Ok, no problem. After most of the morning and part of the afternoon I called them to see if they had gotten the tires and still fit me in that day. The person answering the phone was put out that I called and said the tires were there but they were too busy to fit me in. Strike one - broken word/lie. He told me that Wednesday would work best. Just bring it in first thing in the morning.

    I got there at 7:30 Wednesday morning. They open at 8:00. After a few in front of me (why I have no idea since I was told I was the first one previously), they started on my new tires. They had given me a quote on Monday for approx. $750 out the door with my oil change and new tires (taxes included). I thought ok, great deal even if I had to wait a day. After waiting most of the morning I inquired about my car around 9:30 since they told me it would only be approx. an hour and a half work. I live approx. 45 minutes away and it was a work day for me too. They said around 11:00 after my inquiry - ok frustrated but waiting in the dirty waiting room was the only option with other very frustrated clients. Some were loud in their frustration....so guess it wasn't just me.

    At 11:00 I inquire again. Tires were just being put on. They got them placed by 11:30. I said, "Is it complete?" They said, "We have a problem with the oil filters - the guy who ordered them ordered the wrong type - we've put two on your car and it doesn't fit and the oil pours all over the ground and we are cleaning it up for the 2nd time." Ok, strike two - incompetence. They stated they would have to go to Napa Auto across the street to get me an oil filter. So, supposedly they did. Then the one of the fellows asks the gentlemen outside if he can go ahead and cash me out. He stated yes. It came to over $850 - WHAT?!?! No reason. Strike three - lie again. Fine! "Get it done quickly,"I said. No anger in my voice but frustration. They supposedly get the oil filter on and the oil changed (I say supposedly due to my next point below!)

    And, the guy comes back in - "Did you want the alignment?" WHAT?!?? Yes, I've been billed out - well I can reduce it by $30 but I need to run it to get you the alignment - HORRIBLE! "Fine," I said agitated! They take all of 15 minutes to align it and it's complete. End of bad mechanic story right - NOPE! A month later here I am the last two day I see on my 2017 Ford Flex that it says change engine oil soon. I just thought it needed to be reset again...? Maybe right? Well, turns out my car is WAAAY smarter than your mechanics - I opened the hood today (a few days later) and the oil is dark as if it hasn't been replaced. Strike 4 - do we get 4 strikes in baseball? No, neither do horrible establishments - NEVER going back and looking into contacting an attorney or small claims. Good Riddance MAVIS. Bill C.

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    Response from Mavis Discount Tire

    Dear Bill, this entire experience is far below our standards for you and we are so sorry you had to go through it. The last thing we want is to lose your valued business and we have escalated this matter to the Regional Manager, Kris's, attention. Your ticket number is 550363 and Kris will be reaching out immediately to try and make this right and regain your confidence in our company. We really appreciate you bringing this to our attention so we can learn and improve for you! Thank you!

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    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2020

    I needed a new tire, since the screw was in the tire sidewall and couldn't be plugged. I was surprised how quickly they finished my car. This is a great place to go. I recommend this business. The workers are all very friendly and.

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    Staff

    Reviewed Dec. 8, 2020

    I used to go to NTB and they got acquired by Mavis. Just got new winter wipers and 4 all season tires put on my BMW and same great service. Everyone there cares and is great at recommendations between brands and types of tires. Mavis is going to be a great company who bought NTB. More access to tire places now!!

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    Punctuality & SpeedStaffRates

    Reviewed Dec. 8, 2020

    I've had nothing but positive experiences with Mavis. I appreciate their customer support, and the respectful way they treat me. It's a long wait sometimes due to the demand of a busy island, but I feel like they look after my best interest and would highly recommend them as an excellent place for tires and tire repair.

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    Customer Service

    Reviewed Dec. 7, 2020

    Headlight bulb needed to be replaced. They didn't have one in stock and ordered one for me. Ran out to do errands. They called me to let me know they had the bulb and I could come in at my leisure. Took me in as soon as I got there.

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    Communication

    Reviewed Dec. 7, 2020

    Donna is a great person and so is the other manager. They are usually on their game. Donna always keeps me informed on the status of my vehicle. I have recommended Mavis Tires to friends. These are people you can trust with your car.

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    pam increased rating by 3 stars.
    Customer ServicePricePunctuality & SpeedStaffCommunication
    After a positive interaction with Mavis Discount Tire, pam increased their star rating on Dec. 11, 2020.

    Updated review: Dec. 11, 2020

    I received a call from the Regional Manager and got to vent all my frustration. Hopefully my negativity will be used for good...to improve the running of and customer service in this one location.

    Original Review: Dec. 5, 2020

    This review is about the Cheshire Bridge Rd., Atlanta store: We were loyal customers of Kauffman Tire for years, but when Mavis bought this store, all customer service and accountability went bye bye. No organization, no one ever knows what's going on. Appointments mean nothing: everything they do takes several hours to a whole day. No communication: If you order a product, no one keeps track of it. No one calls you or remembers you, or can find your order. Your service record disappears and reappears, but no one knows how or why. When your car is finally done, no one will call you. If you call in, no one will know what's going on. If you need air in your tires, they will try to sell you tires, no matter when you last bought them. The guys in the garage are cool and helpful, but unfortunately they're not in charge.

    Signed,

    Looking for a new place

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    Response from Mavis Discount Tire

    Dear Pam, we were so happy to hear from our Regional manager, Nikola, that he was able to regain your trust in our company and that you are now satisfied. Again, we truly appreciate you bringing this to our attention so that we could improve ourselves for you! Thank you and we will see you again soon!

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    StaffTransparency

    Reviewed Dec. 5, 2020

    Always friendly, very welcoming facility, great mechanics. Everything always gets done on time. For someone like me who doesn't know a lot about cars I feel very confident in leaving my car there, they are always transparent with me on everything. Great service overall!!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2020

    Just as everyone does at some point, I had a piece of stray metal in my tire. Mavis was the closest place to me but little did I know it was the best! Sandy gave me such amazing service in a time of need. I made sure to return with my business only to be even more impressed by Karen's customer service.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 5, 2020

    The service at this location was great. The wait time was very short & the customer service was impeccable. I got recommended to this location by my mother & I’m glad she did. I will definitely recommend to somebody else. This was the fastest inspection I’ve ever received.

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    StaffResolution

    Reviewed Dec. 4, 2020

    I would like to give special thanks to Jesse, and his staff, in the STS/Mavis Dover, NJ area. Jesse, took the time to listen, and understand my concerns, and resolved the problems in 15 to 20 minutes. STS/Mavis are lucky to have such an asset to their company. Thanks to Jesse I will not go anywhere else, but to STS/Mavis in Dover, NJ.

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    Staff

    Reviewed Dec. 4, 2020

    The staff were super friendly and had my vehicle done in no time. I had the staff put on snow tires on my wife’s car. I’ve been there many times before and they have always treated me like family. Thanks again to such a great staff!

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    TechPriceStaffRatesHonesty & Transparency

    Reviewed Dec. 4, 2020

    They were professional and very efficient in getting the job done. Their pricing is fair and honest. Hard to find honesty these days anywhere. I appreciated the manager Jerry taking time to explain why it was beneficial for me to put on new shocks before he installed the tires and how it would benefit the ride and the new tires being installed. I will make them my first stop for tires and any service my car needs in the future.

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    Staff

    Reviewed Dec. 4, 2020

    The team at Mavis in Franklin is extremely helpful and efficient anytime I stop in with a vehicle that needs service. I provide them with 3-5 cars daily for Enterprise Rent A Car and they always make it a priority to get them done ASAP. Their team is a pleasure to work with.

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    Customer Service

    Reviewed Dec. 4, 2020

    I left the vehicle at 5:30 in the evening and I received a call around 10:45 the next morning that the vehicle was ready to be picked up. The vehicle drives very well after the alignment and my wife is very pleased with the work.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed Dec. 3, 2020

    The Great Barrington Depot is clean, welcoming, friendly and gives immediate confidence that the quality of workmanship will be good. My only difficulty was that it was not made clear that this quality of work would take longer than I expected. I could have made other arrangements rather than sit in the waiting room.

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    Customer ServicePriceStaffRates

    Reviewed Dec. 3, 2020

    Having recently purchased a set of tires at this location I returned today to possibly take advantage of Mavis's Brake pad special. Rami, who was on duty, said he could fit me in and take care of it in about an hour or so while I walked around town. He called me in less than an hour to let me know the job was done at the agreed price. Very professional and friendly service!

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    Customer ServicePriceStaffRates

    Reviewed Dec. 2, 2020

    I was there to get new tires installed. I bought the tires online from them. Overall the price was good plus excellent customer service that matters most to me. Will recommend friends 100%. The job was done right and the staff was very courteous. Five star service.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 2, 2020

    These guys take customer service/care/satisfaction to the next level. All four family cars will only be going to this shop for tires. Tires did not arrive on day of scheduled appt. Then, got cancelled out for next arrival date. In spite of all that, these guys worked it out and made it happen. Website is a mess. These guys are magic.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Dec. 2, 2020

    I recently purchased a set of tires from your Gainesville, Florida store. I called Establish to schedule a time to bring my car in to have the lug nuts checked for correct torque. I also asked if someone could ride along with me and listen to a noise in the rear of the car. I was met Joseph who had a tech do the ride along. He confirmed my thought that the noise was the wheel bearing. Joseph gave me a quote and I told him to fix the car. While waiting Joseph informed me that the part was harder to locate but they were still trying. Joseph then told me that it was on the way.

    Joseph then asked if I wanted anything to lunch. I responded yes and offered money to pay for it. He paid for it and had someone pick it up. While I was waiting Chris K brought out the old part and showed me the problem with it. Joseph was able to look up the failure rate for this part and showed me on the computer. I am writing this review to make sure that this people receive the acknowledgment for outstanding customer service. I retired from Walt Disney World in 2018 and know that Customer service is essential. I ask that this Team is acknowledged. Thanks Again. Sincerely, Bill

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    Staff

    Reviewed Dec. 2, 2020

    The Service Manager at the Arlington Heights, IL store help my wife and I with checking the air pressure in all of our tires. We have been NTB/Mavis customers for a number of years. After a few minute and fun talk, we were back on our way.

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    Staff

    Reviewed Dec. 2, 2020

    I am a repeat customer to this Mavis location in Massapequa Park. The staff is always courteous and professional. You are never disappointed when you get your car back. The work done as what they say they would do and the car is pristine. The entire staff Are helpful, one person in particular name Steve is amazing! I would recommend this location to anyone. I am always a satisfied client of theirs!

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    Customer ServicePriceStaff

    Reviewed Dec. 1, 2020

    I'm a former Store Manager and ASE mechanic for Bridgestone/Firestone. I have been to many Tire/Service centers in central NJ. The New Brunswick Mavis on Rt.27 is by far one of the best around. They have happily earned over $4000 worth of tire business from me in the past 4 years. I recommend them to anyone looking for a great deal and excellent service. Rueben, Omar, and their team of techs are top notch!

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 1, 2020

    Totally upfront. Took me on tour of vehicle. Explained choices. Explained reasons why and showed me. Offered price ranges. Professional and human and caring at the same time . Punctual with work. They were helpful with my concerns. Accommodating to my needs. The young manager is knowledgeable. All workers friendly. Everybody was working.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Dec. 1, 2020

    Simply the best! Michelle, Katherine and the team are wonderful. The work on my car was completed on time, the price was right and the work done correctly -may not sound so special but these days it is in fact not easy to pull off. I’m very impressed with the new manager at the Mahwah Mavis-she’s honest and knowledgeable and really cares. Priceless!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Nov. 30, 2020

    I was greeted when I arrived, they immediately helped me and within 5 minutes and they assigned a mechanic right away to assess my problem. Within 10 minutes I had a solution, honest and fair customer service. Like it should be.. I would highly recommend them...

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    Staff

    Reviewed Nov. 30, 2020

    Mike, the Manager was very professional, helpful and knowledgeable about the product. Thank you Mike for all your good service. I would definitely recommend Mavis to friends. We have purchased many tires over the last two years from Mavis due to a difficult and long daily drive to/from work. In appreciation of all your good service.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavistire.com