Mavis Discount Tire Reviews

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About Mavis Discount Tire

Mavis Discount Tire offers top tire brands such as Bridgestone, Continental, Cooper, Goodyear and Firestone. Customers can schedule an appointment online for many different auto and tire repair services. It also offers a 30-day price guarantee — if you find the same tire by the same brand for a lower price within 30 days of purchase, Mavis will refund the difference plus 5%.

Pros
  • Available across the county
  • Offers various auto services
  • Discount name-brand tires
Cons
  • Online reservations can be difficult
  • Some competitors offer more perks

Mavis Discount Tire Reviews

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    1 featured review
    How do I know I can trust these reviews about Mavis Discount Tire?
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    Page 13 Reviews 2035 - 2235
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2021

    I cannot complain high level of professionalism and excellent fast service. The job was done in a very quick time and I was treated above and beyond. I would recommend this shop to anyone who would want to service their vehicle.

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    PriceRates

    Reviewed May 3, 2021

    I would highly recommend this business to whoever needs tires and all your automotive needs. Great bunch of guys and great service. And they have great prices on all there tires. Now I found a company I can trust.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2021

    We called late on a Sunday afternoon because. My wife's truck needed an oil change and without hesitation they got us in and took of us with no wait time. Everyone in the office and the mechanics were nothing but friendly and professional.

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    Customer ServiceStaffTimelinessHonesty & Transparency

    Reviewed May 2, 2021

    Great service from a great team. I called for same day service and spoke to Michael. He was very helpful and was able to fit my car in, Very honest, I am very pleased and will recommend this center. Thanks again.

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    Honesty & Transparency

    Reviewed May 1, 2021

    Service very good and accurate not misleading. Finished Job in a timely manner. Will go back for further service. Definitely recommend my family and friends and coworkers to go and try them out. You won't be disappointed. They are on 80 cliffs crossing in Salem New Hampshire.

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    Customer ServiceStaff

    Reviewed May 1, 2021

    The staff at Mavis in Hackettstown was great and provided excellent customer service. Manager Dave and his Assistant Manager accommodated me in every way and so did the rest of the staff! I highly recommend Mavis in Hackettstown. Thank you!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed May 1, 2021

    The staff at Mavis were kind, honest and worked in a very timely manner (servicing both of our cars). They even chatted with us for a bit as we waited for our state inspections to be completed. Everyone was wearing their mask and safety measures were in place and adhered to.

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    Verified purchase

    Reviewed April 30, 2021

    I was very happy with the work I had done on my jeep. They showed me the bad part while still on vehicle. Ordered new one when I brought it back they did great job installing the new one and kept me informed.

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    Verified purchase

    Reviewed April 30, 2021

    My car rides and drives so much smoother! Great job Mavis Tires Miller Creek area. Everyone was exceptionally nice. Thanks for the ride to the middle school so we didn't kiss the ballgame. You went over and above your job requirements!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 30, 2021

    Had a very nice experience, no appointment needed, same or better service than the Ford garage at half the price, and friendly workers, will be a regular customer and will also let people know, also completed work in time they allotted.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 30, 2021

    Got the best service at Mavis Discount Tire on Landis Ave. in Vineland, NJ. They are polite, courteous and give great service. This is the second time in this store and both times I have been very pleased with the service and my truck is running great!

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    Verified purchase
    Follow-Through

    Reviewed April 30, 2021

    Needed to replace one tire and was having trouble finding a match. Tried several places and no one could locate the proper tire. They said it was a discontinued item. Chris at Mavis said he could have the exact same tire shipped in 2 days. Tire arrived as promised. Service guy was polite and efficient. I was in and out in less than an hour. I would highly recommend this shop.

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    Customer ServicePriceRates

    Reviewed April 30, 2021

    If you want details about the problems you'll having with your vehicle, great customer service, and best price around, for me and mines, >>> We highly recommend these guys at Mavis in Tallahassee, Florida!!! :) Thanks guys!!! See you soon!!!

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    Verified purchase
    CoveragePriceStaffRates

    Reviewed April 29, 2021

    Took great care of fixing my car. Communicated with me every step of the way. My car was ready when they told me it would be. Sean and his team are very helpful and informative on parts, pricing and getting the job done. Highly recommend you check out this store.

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    Verified purchase
    PriceMaintenanceRates

    Reviewed April 29, 2021

    This is my second visit for tires with this location, and I am super satisfied once again! This is my go to tire and maintenance place because I really appreciate the great service and great prices. It is hard to find such quality out of a business.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 28, 2021

    Atmosphere was great! Clean waiting room and was kept informed on the status of my pickup. 2nd time there and will definitely go back! First time I was happy and that’s what brought me back. I recommend these folks! They accept appointments also.

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    Verified purchase
    PriceStaffRates

    Reviewed April 27, 2021

    Corey and Kevin were amazing two weeks in a row. My wife blew out her tires and had to have her car towed. These two gentlemen made eased the stress and made the issue less stressful and took care of the tires right away and made sure we had a great price.

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    PriceRates

    Reviewed April 27, 2021

    I had previously submitted a customer survey this past Sunday on my iPhone....with a small screen, I'm not certain that the correct ratings were registered. I'm a regular customer there and am extremely satisfied with al aspects of service there including pricing. Please discard the last survey you received from me on Sunday 4/25.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed April 26, 2021

    I went to Mavis because I thought my brakes were going and to get an oil change... They were so kind and honest with me... They called me and told me that I actually didn't need my brakes done and did my oil change very speedy! I have been to a lot of mechanics where they try to do things that my car doesn't need or that I didn't ask for or overcharge me for an oil change or just not honest in general... I feel so comfortable coming to Mavis that I'm not going to be going anywhere else... I have told all of my friends and family about this experience!

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed April 25, 2021

    Though I was given a 9am appointment, they nevered forgotten me. They kept me informed about my car. I wasn't nevered ignored. I took my car there for a thorough updates including inspection. While waiting, I couldn't help to notice how very polite and very professional they are. They acknowledged all their customers and are quick to help them. Very good services and friendly! I highly recommend Mavis located in Aramingo Ave. The price and services are just what we needed!!! Thank you guys for your good services! ~Hyundai Sonata ~.

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    PriceStaff

    Reviewed April 23, 2021

    The shop was clean and inviting. The mechanics listened to all my concerns and found solutions to my problems. Affordable and very well experienced employees. Very happy with my car’s repair job. Will recommend and be coming back for further repairs needed.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 23, 2021

    I just wanted to tell how much I appreciated the young man that waited on me today. He was polite and well spoken and kept me informed throughout the entire process. I am sorry I don’t know his name but the store was very busy and he took the time with each customer he spoke to and was very professional.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 21, 2021

    Charles has excellent customer service and took good care of my car. He made sure I got the best prices for my money worth. I would recommend Mavis in Matteson Illinois to all my friends. Everyone there was extremely nice.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 21, 2021

    Mavis is the only place I like to take my car.. They're awesome, quick and friendly. Any questions or concerns they answer it with no problems.. I go to the one in Macon GA.. Thanks for all your help.. Great team or work..

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    Verified purchase
    Staff

    Reviewed April 21, 2021

    Evan the frontman was kind, patient, and communicated well what was going on with my brakes. They sound amazing! They feel amazing! I’m not scared that I’m going to accidentally rear end anyone. I’m secure in my card ability to stop now. Thank you!!!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 21, 2021

    I take both my vehicles to Mavis for repairs. They are extremely friendly, fast and their prices are better than any other shop I've encountered. They do not do any work that you do not need and explain everything to you. I won't go anywhere else but them

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    PriceStaffRatesTimelinessHonesty & Transparency

    Reviewed April 20, 2021

    Honest and fair pricing and had my special order tires next day. The gentleman that did the install was very thorough and did a great job. They were very personable and always made us feel we were being taken care of.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2021

    Appointment to have new tires installed on our 2017 Outback was smooth and professional.. The tires were on site from the online order and scheduling and were installed and we were underway. Very simple and efficient process without any hassle. Thank you to the Mavis team.

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    Verified purchase

    Reviewed April 19, 2021

    THANK YOU Tiffany (Store Mgr) for going above and beyond to make sure I was satisfied with my purchase. Tiffany literally worked morning, noon, evening and night to find the tires I wanted for my car. The tires I ordered online came into the store as another tire and when she tried to reorder them they no longer showed in their system. Thanks to Tiffany's persistence I am riding on the tires I wanted. You are now the home for our family's tires. Tamara and Markee **

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    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed April 19, 2021

    I have found Mavis to be very competitive in their pricing of not just their tires but other services they provide. The website is easy to navigate and the employees are professional, knowledgeable and courteous. The employee will offer of suggestions for services but are not pushy about getting me to agree to have them done, especially if I did not budget for them. There is a discount on alignments when purchasing at least two tires which did fit in my budget at the time and I did take advantage of that.

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    PricePunctuality & SpeedStaffRates

    Reviewed April 16, 2021

    I had an easy and pleasant experience at the Erie Blvd, DeWitt store. They were accomodating to my work schedule and very friendly. I had compared local prices and my service price was outstanding. My car was ready sooner than expected. The store is newly remodeled and looks very clean. I recommend this location for your car care needs.

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    Customer ServicePriceStaffRates

    Reviewed April 16, 2021

    This location is always very helpful and has awesome customer service. They always communicate accurately when it is time to pick up your vehicle. I have been here three times this year for oil changes and new tires for my truck. Their tire prices are the best in Plant City.

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    Verified purchase
    CoverageTech

    Reviewed April 15, 2021

    Went to the store to have tires put on my car that I pre-ordered. They greeted me, took my paperwork and had my tires for replacement. They replaced my tires and balanced my wheels in about one half hour. Also found worn front brake pads for me. Great service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2021

    Because of Jacob my experience was a good one. He was very pleasant informative and had a great smile. The service was prompt and I would definitely bring my car back. Customer service is the one thing that I look forward to and would make me a repeat customer. Thank you Jacob.

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    Verified purchase
    Tech

    Reviewed April 15, 2021

    Gave special attention to my Lexus. Great service! The service tech was great. Pointed out a problem that I didn't think I would have with a new vehicle. He did an alignment check and found the vehicle was out of alignment in 2 areas. He made the adjustments. I'm happy now!

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    Punctuality & SpeedTimeliness

    Reviewed April 13, 2021

    On my way to work, I discovered I had a flat tire. I searched the internet for a tire repair store and Mavis was the first one that came up. Within minutes, I was in the store. And 1 1/2hrs later, I had brand new tires. Couldn't ask for better service. Thank you.

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    Verified purchase
    Staff

    Reviewed April 13, 2021

    I had a wonderful experience with the Mavis Tire located in Lakewood Ranch. Anthony was helpful and very understanding. They have a lifetime client. Thank you for all your help! I will definitely be back and thank you again for all of your help!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2021

    I can't say or thank the guys enough! On vacation with a bubble on one tire a nail in another and they took care of us at a moment's notice. They went over and above the call of duty to help out "out of towner's" on vacation! Did I mention that I can't say enough good things about the guys at Mavis Yulee?! Awesome people! If it were possible I would drive from Buffalo to Yulee, Florida whenever I had an issue with my vehicle! Thank you for taking such good care of me and my family! If you're not familiar with Yulee,Fl it's about 20 miles north of Jacksonville. If you're having an issue with your vehicle don't hesitate to give them a call!

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    Verified purchase
    PriceStaffRatesTransparencyHonesty & Transparency

    Reviewed April 12, 2021

    No up charging. Competitive pricing with very transparent invoicing. Friendly and professional staff. I’ve been taking my vehicle to the same location for over 5 years and I’ve always received honest and accurate service and consultation. If they are unable to address the exact concern they won’t hassle or waste your time. They will tell you exactly what needs to be done and by whom is best to service that issue.

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    CoveragePriceMaintenanceStaffRatesTransparency

    Reviewed April 12, 2021

    They was able to fix my brakes on a Sunday. Made it so my better as we traveled here from Indiana and needed our brakes fixed in order to go home. Very friendly staff that kept me up to date on the status of my car and did nothing to it without confirming the price first.

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    Customer ServicePricePunctuality & SpeedStaffHonesty & TransparencySales Tactics

    Reviewed April 11, 2021

    I drive my truck for work so when my brakes started grinding, I called my local mechanic immediately. He had an opening in 2 days. Needing it done now, I called Mavis in Butler NJ. They gave me an appointment right away. Great! It only took 10 minutes and the representative was telling me that the calipers were bad and needed to be changed. I said just do the rotors and pads. I had the calipers done the last time so I knew they were fine. Then they hit me with the nonsense that the 299 quote was now 230 more for each caliper. 760 total. And...they couldn't get the calipers to open and close so they HAD to replace them.

    I made them put the tires back on and left. My mechanic squeezed me in the next morning. He did the rotors and pads for 300 and had no problem opening and closing the calipers. He had changed them 25k miles ago and they were still under warranty. Mavis reps gave me a hard sell for a part I did not need. IMO tried to rob me of 460 bucks. Makes me more grateful for my honest local mechanic.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear John, our priority is to treat you how we would want to be treated and that includes never upselling our clients. We only wish to inform you of the work we determine is needed to keep your vehicle in the safest working order. We absolutely want to investigate what happened here and why our Butler branch determined your calipers needed to be changed and why they failed to take you out to the car to show you why they were not functioning as per our procedure. We have escalated this to our Regional manager, Luis , and created a ticket for you in our system #594146. He will be reaching out to you immediately to regain your confidence in our company. We truly appreciate your feedback and the opportunity to improve for you.

    Verified purchase

    Reviewed April 10, 2021

    O'Neal at the Buford location took the time on a busy Saturday to look at the metal lodged in my tire I'd noticed the day before. Fortunately the damage was superficial and didn't need to be plugged. He stood out in the rain and pulled the metal out and said I was good to go. I'd stopped by a few competitors earlier that day and no one gave me the time of day. Great job O'Neal!

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    PriceStaffRatesHonesty & Transparency

    Reviewed April 10, 2021

    I was very pleased with the professionalism and the willingness to help me find the best deals. They were honest, patient and an absolute pleasure to do service with. I was especially impressed with how the low the prices were for the level of quality product and service. Thank you! We will be back.

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    Customer ServiceStaff

    Reviewed April 10, 2021

    We are so blessed with Mavis Tires for all our car repairs and tires. Trustworthy professional car service from a team of highly qualified experts who are warm and friendly like family. We've had wonderful experiences for well over 17 years. Thank you so much Mavis Tire Mechanics and Service Team for meeting all our needs! Mrs. William **, Jamison PA, 18929.

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    Reviewed April 9, 2021

    I took my car to Mavis to get my brakes checked. They checked them first free & told me that I didn’t need new brakes yet. I’ve never had a car repair shop not try to sucker me into repairs that I did not need. I’m very impressed and I will go back there when I do need brakes.

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    Honesty & Transparency

    Reviewed April 9, 2021

    Anthony and crew are always reliable, honest and very dependable. Every visit was enjoyable and all repairs were perfect. Only shop I will go to. I am very particular about my vehicle as I drive 1000 miles a week. I know all is well after a visit to Mavis Mount Pocono.

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    MaintenanceStaff

    Reviewed April 9, 2021

    The folks at Mavis did an excellent job replacing our brakes. The job was extensive. Lee and Sky did their best to save us money, to make sure the repairs were complete and done in the time frame they stated. I will not hesitate to return there and refer others to them. Great people.

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    Punctuality & SpeedStaff

    Reviewed April 9, 2021

    I had a great, hassle free experience. The workers were very nice and took their time to answer my questions and guide me in the right direction. They were very busy when I arrived, but they took that into account and were accurate with telling me a good accurate time. Thank you, Mavis, for your professionalism! They couldn't have made it easier.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 8, 2021

    I recently used Mavis Discount Tire for an oil changes. I did not have an appointment and walked and asked if they would be able to do an oil change for me that day. They took my car and had it done in less time than they had told me. The assistant manager was extremely helpful and provided exceptional customer service. I would definitely recommend this business for your automobile needs.

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    Coverage

    Reviewed April 8, 2021

    Was at the Mavis in Shorewood IL location. My tire pressure was very low. I was able to get right in and get my tire repaired. There was a nail in my tire. They were able to repair it instead of replacing it.

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    PriceStaffRatesTimeliness

    Reviewed April 8, 2021

    I was able to get 4 tires and an alignment in a brief period of time. Had to return next day for shocks. Excellent service. Everything went well. I would definitely return to this place for future business. The prices were also reasonable by comparison.

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    Reviewed April 7, 2021

    I recently purchased tires from the new location on SR 64 in Bradenton Fl. They were wonderful to deal with. They did an incredible job installing my tires and were very careful with my rims. I also had them align the car. It drives better than the day I bought it. They have found a lifelong customer in me!

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    MaintenanceStaff

    Reviewed April 7, 2021

    I'm from out of town and James was very friendly and professional. Didn't feel taken advantage of like I have with other companies for being a female. Caked and let me know of other things he had looked at and recommended to get done since the car was already there. Would definitely come back for further maintenance on my car!!

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed April 6, 2021

    Made appointment online for tires and other service. No reply back until 4 days later. Decided to drop off vehicle the next day after confirmation. As soon as I dropped it off got call back that tires were not ordered. Tech said tires would be ordered the next day. I left car overnight per tech so work could be completed. Well next day came and no tires, no call or anything. I called and was informed tires were not ordered and would be in next day. Asked to talk with manager and got horrible response and it was basically my fault. Basically this palce is a waste of my time and would never recommend it to anyone. Never had problems when it was NTB. The store basically looked like it was closed. No one behind the counter. Tech tried to smooth it over by offering a deal but at this point I had enough of the Mavis management's attitude. Customer service sucked.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Larry, we were happy to learn that Felica, the area manager, was able to connect with you quickly and offer a satisfactory resolution! We are very thankful for you allowing us the opportunity to improve for you!

    Verified purchase
    PriceMaintenanceRates

    Reviewed April 6, 2021

    While correcting an engine light temperature fault, Mavis detected potential hazardous defects and offered fair price for timely repairs. Also provided transportation to home and back while making repairs. I have joy and recommend this company for any and all repairs and maintenance.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 6, 2021

    Called this location yesterday and spoke with Mike who gave me a price on new trailer tires, and recommended that I show up early. Arrived at 8:15 am today, spoke to Mike and had tires installed immediately. Was done within 1/2 hour.

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    Punctuality & SpeedStaff

    Reviewed April 6, 2021

    These guys are fantastic. They are friendly, knowledgeable and professionals. I received great service from the team especially John. I recommend them, they are prompt with their services and make you aware of what to expect. Greatly appreciated. Thank you.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 6, 2021

    I had a tired replaced this morning. Had an appointment for 9am but dropped car early (8:00). To my surprise, the car was ready by 9. Super easy and excellent service. I would highly recommend Mavis Discount Tires to friends and family.

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    Punctuality & SpeedMaintenance

    Reviewed April 6, 2021

    When I got there the manager was fast and co worker fast. The shopped checked my car. Showed me the problem. And offered good deal on fixing problems. It took a decent amount of time. As I waited I walked to nearby stores and told everyone the great deal. 99 dollars break job. Awesome.

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    MaintenanceStaffHonesty & Transparency

    Reviewed April 6, 2021

    These guys make a good team with patience and communicate well. They help get the job done honestly and work hard to fix any problems from oil changes to tires. They will try hard to repair any existing issues if possible too.

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    Verified purchase
    StaffFollow-Through

    Reviewed April 5, 2021

    Have had brakes and battery replaced in past. This time has 4 tires replaced. Always found them very professional and helpful and upfront. Mike and Joe both had been very helpful. Always do the work as promised. Highly recommend this place.

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    Sales & MarketingPriceStaffRates

    Reviewed April 5, 2021

    I've been to this location a number of times, and I'm always impressed -- as well as treated like a king! The staff is very friendly, their service is outstanding, and the prices are fair! Ask for John! He's a super guy who'll take good care of you! I'll be back to Mavis Discount Tire in Norcross!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 5, 2021

    Excellent competitive pricing and quality service. Representatives were friendly and waiting area was clean. Everything my son-in-law said about Mavis in recommending them to me was true and spot on! Plan on utilizing their services in the future and won't hesitate recommending them to my friends.

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    Contract & TermsPrice

    Reviewed April 4, 2021

    Got lifetime brakepads, new rotors and brake system flush, for $100 less than my dealer charged me for Pads and rotors without Brake system flush and not lifetime pads, as soon as I need new rear brakes I will be going back to Mavis.

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    Staff

    Reviewed April 4, 2021

    Mavis was so very helpful to me last week. I had a flat tire which they diagnosed and took care of for me in a timely fashion. I really appreciate their professionalism. Thank you so much! I shall return for further work on my car.

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    Punctuality & SpeedStaff

    Reviewed April 3, 2021

    Mavis and Jose at Mavis were great, great service, and done very quickly. I have used them several times and they are always very courteous and very professional. I would recommend them to anyone looking for tire service. I will also go back again if I have problems with my tires.

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    Punctuality & SpeedStaff

    Reviewed April 3, 2021

    Friendly. Brought vehicle in quickly and got it done. Manager was very friendly and the store was very clean. Could sit where I wanted. I would definitely tell my friends about the service here.. I like coming here. They never push me to get things done if I really cant.

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    Punctuality & SpeedStaff

    Reviewed April 2, 2021

    Rhilee was awesome. My service was fast, friendly and thorough. Rhilee took time to answer all my questions and I had a lot. She was not mean but kind and patient. The team working with her was equally as nice. It is very rare to have a pleasant retail experience these days. I will for sure recommend my friends and coworkers go see Rhilee and the staff at Mavis!

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    Punctuality & SpeedStaff

    Reviewed April 2, 2021

    Professional, Clean, fast & as explained. The management was very nice & explained everything perfectly, the job was completed fast & even had my car @ the door waiting for me when it was done. Highly recommended..

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    CoverageStaff

    Reviewed April 1, 2021

    Every time I've been here they have either stripped out lug nut or cross threaded one. I got tired of it so I am taking my vehicle to another shop for now on. Each time of me fixing it I have found it gets me irritated because they claim they are professional.

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear Garrett, we truly apologize but we have no record of your visits to any of our location under your reviewer name. We absolutely want to investigate this lug issue as lugs are only stripped during installation not removal of a tire. Please call us at 914-984-2500 option #2 so that we can investigate which locations you have been visiting and what is going on. Thank you for allowing us the opportunity to better serve you!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2021

    Great customer service and work completely in a professional and timely fashion. They had the part I need in stock and were able to complete the work with no delay. I will definitely recommend them to my family and friends.

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    PriceStaffRates

    Reviewed March 31, 2021

    I always have a great experience here. Salim assisted me throughout the whole process and explained everything that was wrong with my car. He explained all the pricing and helped me out. I will def never stop coming here and I’m recommending everyone to this specific Mavis.

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    Customer ServiceTechOnline & AppMaintenanceStaffRates

    Reviewed March 31, 2021

    This Review Relates ONLY to Mavis Tire & Brakes at 5706 FL-64 E, Bradenton, FL 34208. Incompetent service with a huge helping of rude and insulting treatment. I FIRST arrived on Tuesday morning to show them the picture I made earlier of a flat tire. Didn't fix. Flat tire again. Returned Wednesday, they did the same assessment and concluded there was nothing wrong. Flat tire again.

    Returned Thursday this time confronted by their Manager ** who concluded that he needed to see the tire go flat HIMSELF. The Asst Mgr who had helped Wednesday heard this conversation and made no effort to confirm my story. ** suggested that I take this issue to another Mavis store if I wasn't satisfied. Personal insults upon insults. Took the car with another pump up to the Mavis store on Lakewood Ranch Blvd and they fixed the tire as soon as they were able to put it on the rack. The tire had a nail...couldn't be found by SR 64 group which wasted 3 days of my time with a huge helping of Manager insults.

    The reason, I write this review is that this store shared 2 other indications of bad behavior. FIRST, they included my 1-star review in the first 4 reviews shown on their website with "That facility treats customers great!". This was the last line of my review, but it referenced the Lakewood Ranch store!!! SECOND, apparently Corporate has a person assigned to defuse bad reviews because they wrote a response that said how sorry they were for my experience and invited me to call a corporate customer service number. I did and was further disappointed to learn that there is no coordination between their desire to defuse and their true interest in further aggravating a customer. How...the CS representative said he had no access to reviews and that I needed to completed share my story again with him. That is not customer-first behavior which I told him with thanks and exited the call. See my full review at: **.

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    Response from Mavis Discount Tire

    Dear James, we are so sorry for your bad experiences. We want you to know that we do not have any software or capabilities that manipulate customer reviews in any way and we do not adjust any reviews publicized. We unfortunately, have no record of you calling our corporate headquarters. We have clear access to all Google, Yelp, Twitter, Facebook and Consumer Affairs reviews only at this time. If your review was not on one of these portals, it is possible we didnt see it. If it was truly a corporate consumer solutions consultant you got on the line, they absolutely would've have had access to your incident. We do care greatly about our customer's and their experiences which is why we have created an incident ticket for you in our system to the Regional Manager for the Bradenton location, Larry, who will be reaching out immediately. We are always looking for ways to improve for you and truly appreciate your feedback. Your ticket number should you wish to call us directly is 914-984-2500 option #2 is 590359.

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    Reviewed March 31, 2021

    I needed 4 tires changed! Tyler was extreme kind, knowledgeable and showed professionalism during my call with him. Place was extremely clean and maintained physical distancing inside the shop. Tyler and Rick were very helpful and answered all my questions. Had a wonderful experience! I have been a longtime customer at the location and planning to continue taking my cars there. Thank you Tyler!

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    PricePunctuality & SpeedStaffRates

    Reviewed March 31, 2021

    My tire blew out on the way to work. I was towed to Mavis as they were just opening. I was met by a friendly young lady who welcomed me and did not try to milk me knowing I was in dire straits. The young man that talked to me regarding the work was also friendly and personable. They had me in and out quickly and for a fair price. I have never been to a repair shop with the kindness and fairness that I experienced at the Mavis on Providence Hwy in Dedham.

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    Customer ServiceStaff

    Reviewed March 31, 2021

    I need to give Eric at the Larchmont location a very special shout out. He took my car without notice and with an amazing attitude and got it fixed within 30 minutes tops. We had never met although I have been a customer in the distance past. His personal customer service is a true example of how staff and managers make a business successful. Thanks to all.

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    Punctuality & Speed

    Reviewed March 29, 2021

    Service was great and I went there without an appointment. Next time I will be making an appointment. I like that they suggest to you what is going to be the next thing to do without having to do it now and that you can schedule it on your time.

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    Sales & MarketingPriceStaffRates

    Reviewed March 29, 2021

    I'm over 60 and the gentleman who help me was very nice and didn't try to sell me something I couldn't afford. Told me what I needed at a good price. I'm going to go back for an oil change soon. I want to thank the young man named Kevin for his help.

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    Customer ServicePriceStaffRates

    Reviewed March 29, 2021

    I needed new tires and went to my local garage for a price. I also checked with another local tire store. Both were priced similarly at about $800-1000 and this did not include balancing and alignment. Then I found Mavis in Middletown PA. They priced me out on comparable tires and included the balancing and alignment for $458.... half the price of the others!!! On top of that their service was excellent. Their staff was knowledgeable, courteous, professional, and extremely personable! They really focus on great customer service. My experience there was one that will make me go back!!

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    Customer ServiceStaff

    Reviewed March 29, 2021

    It was great. No complaints. They took care of me very well. The customer service was great as well. I love it. I don't have to woot about anything whenever I come to Mavis. They are always on point with everything.

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    Punctuality & Speed

    Reviewed March 28, 2021

    The crew has been great especially Scott and Jamario. I would like to tell them how great and fast they really are about doing a good job and I would like to tell them I recommend who want someone who do a job well done.

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    PriceStaff

    Reviewed March 28, 2021

    I had $700 worth of work performed at this location back in November 2020. I had brakes, rotors & the whole nine. So, I took it back today & they said that I needed rotors. If I do need them after 4 months then you sold me some ** rotors. To make a long story short, I was taken care of the the ultimate level. Way to go team!!

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    PriceStaffRates

    Reviewed March 28, 2021

    Excellent service. I’ve been to the Mavis in Columbus and did not have the best experience, was hesitant about going to the RiverChase location. Best decision EVER! Excellent price, done in a reasonable time frame. Anthony was awesome! I will definitely be going back!

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 28, 2021

    Staff was great! They were friendly, knowledgeable, and honest. They were extremely busy though. I suggest thing by and booking an appointment in person. If you call, you speak to call center reps who have no clue how busy the store is. They may be a bit understaffed, too. Also, they are open 7 days a week. I will be going back to them for all of my auto needs.

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    Customer Service

    Reviewed March 27, 2021

    Everyone was very nice and the job got done very well. Also I called in last minute but they were able to get me thanksgiving. Will very much so recommend you all to my family and friends. I truly appreciate how you all got me and out by changing both tires.

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    Customer ServicePriceRatesTransparency

    Reviewed March 26, 2021

    New brake pads, they didn't keep me up to date of what was going on with my truck, so they had to put something else on my truck, very poor business, I had to keep calling them to see if my truck was ready, the price was ridiculous.

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    Response from Mavis Discount Tire

    Dear Carolyn, we are so sorry if the store did not communicate with you regarding any delays in your appointment. We cannot find a reservation under your name in our system and we are eager to investigate which location this occurred so we can escalate it to our Regional manager. When you get a moment, please contact our consumer solutions department at 914-984-2500 option #2 and we would be happy to assist you. We truly appreciate your business and hope that you will give us the opportunity to better serve you in the future.

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    Staff

    Reviewed March 26, 2021

    The manager and staff of the Mavis Tires @ 2585 South Rd they are very knowledgeable. They point out any potential problems that may happen, I would definitely recommend any and everyone to take their vehicle for any work that needs to be done, they don't just do tires they also makes you feel at home and part of the Mavis family.

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    PricePunctuality & SpeedRates

    Reviewed March 26, 2021

    Informed me about wrong lugs on wheels and the tires needed speed balancing. Very pleased with overall experience. Priced me 2 sets of tires at a very competitive price range and lifetime warranty. Will be doing business with you in future.

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    Punctuality & SpeedStaff

    Reviewed March 26, 2021

    I visited the Mavis Tires & Brakes shop on 3700 Marietta Highway in Canton, GA, to see if they would check out a tire that was losing air. We had previously bought all four tires at NTB, so I was unsure how Mavis would take care of it. I shouldn’t have worried; they were able to look up our old NTB records on their computer (they even printed out a previous receipt that I had misplaced from 2017).

    While I waited for their verdict on the tire, I passed my time in their very comfortable customer lounge area. Their facilities were quite nice and I thoroughly enjoyed watching HGTV. The final verdict was --- the tire had a nail in it and could easily be repaired. I couldn’t have been happier about the news. Bottom line, they were quick and treated me very professionally. A side bonus was their location: between I575 HWY and Univeter Road --- which meant that I could avoid all the current construction traffic up on GA State Highway 20.

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    Customer ServicePriceStaffRates

    Reviewed March 26, 2021

    So happy that Jimmy is back! He is amazing, the prices are fair, they kept me informed along the way about my car. They were on time with everything. Communications great. I would recommend this store. The staff is incredible, understanding.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2021

    I had a great experience at the Mavis Tire Center in Aberdeen. It was late afternoon and they helped me out by ordering a new tire for the next morning. They put on my spare and kept the bad tire & rim. When the new tire arrived they called me and by the time I arrived, about 15 minutes later, the new tire was on my rim, they drove my car in the garage, changed the tire and I was gone in 15 minutes. A truly great experience by people who want to help you and do the right job. Highly recommend them and I will be back for any future car issues.

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    StaffTransparency

    Reviewed March 26, 2021

    Brought my car in for shocks and the guys were super nice and explained everything that I needed. They took care of my car really well and have me updates about the process. Give these guys a raise and maybe some brownies.

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    Customer ServiceStaff

    Reviewed March 25, 2021

    Ryan who works at the Dewitt, NY location is a very superb person. He was so friendly and his customer service is unmatched. He told me about my rear brakes needing replacement even though I was there for other services. Ryan is the standard of what customer service should look like. Keep up the good work Ryan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2021

    Service was done fast, Michael called me right away to explain what need to be done on my wife's car. I told him go ahead take care of it, he went the extra mile. I will definitely recommend Mavis Tires!!

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    PriceMaintenanceHonesty & Transparency

    Reviewed March 25, 2021

    I have been going to Mavis (STS before that, etc.) for years. I had a great experience the last time I was in that makes it worth mentioning. Scott, John and Malik (front end guys) are honest with what work needs to be done on my car. I have to say I thought the process was going to be so much longer but they had my car back to me way earlier than I thought. Would recommend to anyone that needs to get oil changes, tires, maintenance, etc. on their car.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed March 25, 2021

    I needed to have scheduled maintenance on my car. Took it to Mavis and it was the best experience I've ever had at a car shop. The employees were courteous and friendly. I was in and out in about an hour. Definitely going back.

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    Staff

    Reviewed March 25, 2021

    Was very well pleased with the service I received when having a set of tires put on my truck. The staff was very respectful and polite. I will definitely use this location again. I could not be happier with their service. They even stayed open longer just to install the tires on my truck.

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    PricePunctuality & SpeedStaffRatesTimeliness

    Reviewed March 24, 2021

    They will go the extra mile to make sure your car is fixed.. Pay attention to detail and the patience to take a minute and talk to the customer is the most valuable thing... These guys stayed late to finish my car and make sure I was able to use it for work the next day.. The manager and the counter staff were amazing being able to locate everything and find a budget price.

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    Punctuality & SpeedStaff

    Reviewed March 23, 2021

    Awesome place of business. Zack and Dennis are great. Nice common area clean ba k shop and the rest of the guys treated with courtesy. One thing that would help a lot is returning the drink machines to the lobby for longer wait times.

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    Sales & MarketingPunctuality & Speed

    Reviewed March 23, 2021

    They were able to squeeze me in their schedule as a walk in and kept me informed on their progress. They didn't try to sell me things I didn't need and they did a wonderful job with explaining everything. I won't let anyone else touch my vehicle, but Mavis.

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    Staff

    Reviewed March 23, 2021

    The staff Was very professional. My car was done in this sad time. They explain in detail what was wrong with my car. I will take my vehicle there for a future of repairs. I will recommend Mavis tires to my friends and family.

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    Staff

    Reviewed March 22, 2021

    We highly recommend this Waldon location. We are from out of town and found ourselves with 4 under inflated camper tires. We came there after store hours and employees were ready to go home. Kevin and Tyler went out of their way to help us. We are truly grateful for their help.

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    Customer ServiceContract & TermsPriceMaintenanceStaffTimeliness

    Reviewed March 21, 2021

    Horrible service at the location on Hackensack ave. I took my car in to get my back brakes replace which were making noise. When I arrived the rep told me it was my front brake which I told him they were fine. The rep told me I need new pads and rotors which they charged me $400. The next day the car was still making the same noise so I brought it back and this time they said it was the back brakes which I originally told him was the issue. They tried to charge me another $400 to fix the back brakes this time smh. I called, made a complaint and they did not charge me. It’s now March 21 and I’m still have brake problems.

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    Response from Mavis Discount Tire

    Dear Omar, we truly apologize for this incident with your brakes. Our Regional Manager, Anthony, investigated this extensively did instruct the store to do your rear brakes free of charge as a courtesy for you. It is very possible the noise you are hearing is not related to any of your brakes but rather, a different issue all together. We are happily re-opening your ticket to Anthony to have him reach out to you so we could re-check our brake work to ensure whether or not the noise you are experiencing is related. Should you wish to call us first, you may do so at 914-984-2500 option #2 and reference your ticket #521343. Thank you!

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    Customer ServicePriceStaffRatesTransparency

    Reviewed March 20, 2021

    Incredibly friendly and personable service. Two separate phone calls to update me on the status of my car and problems that arose. All in all, lovely service with great customer care at incredible prices. I was ready to shell out more than half of what I ended up paying, which was surprising when reading quotes for brakes. Will definitely be revisiting.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 20, 2021

    After my morning dentist appointment on my personal day off Friday, I called Mavis-Amherst, NH and asked, Robert, the new manager, if he could fit me in for winter to spring tires changeover. Robert was very courteous and professional and made an appointment for me that same afternoon. When I arrived at the shop, I was greeted cordially. Some information was exchanged and I was told the car would be ready in about an hour. Upon my return, the vehicle was just being finished up and it was returned to me with the three season tires mounted. The snow tires had been bagged and placed in the car. I was reminded of the necessity to return the vehicle after 25 miles for retorquing. I’ll be back to this location with my other car for the same service in just a few weeks. I have no complaints with Mavis Discount Tire. If your regular tire store is too busy to give you the appointment time you are seeking, give Mavis Discount Tires a try.

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    PricePunctuality & SpeedOnline & AppRates

    Reviewed March 18, 2021

    I was highly impressed with how quickly they were done with my vehicle. They were recommended by a co-worker of mine, when I needed service done. I went to their website made an appointment online, and when I showed up early, they fit me in quickly and I was in and out. Their prices were very fair, and I was overall very happy with my service. And will return again if I ever need more assistance.

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    Reviewed March 18, 2021

    My first experience with Mavis Tire was more than 15 years ago. I needed some monster size rear tires for my 1990 mustang Gt. They had some in stock. Which is why I continue to do business you. I got nothing but great experiences with your company. Yours Truly Reynold **

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    Sales & MarketingPriceRatesTimelinessFollow-Through

    Reviewed March 18, 2021

    Great service and great price! In and out in the same day just as promised. Included a discount plus a rebate on 4 new Goodyear tires. I feel like I’m driving a new car! We will definitely be coming back again with all of our cars.

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    Punctuality & Speed

    Reviewed March 18, 2021

    I used this location before open on Sunday is good for me. I basically work six days a week with a very strict schedule, I appreciate the fact the mechanics will work after hours to complete your car.

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    Punctuality & SpeedStaffRates

    Reviewed March 18, 2021

    They were very quick about the service I needed. Treated people respectfully. There wasn't any arguing goin on. Courteous and polite with everyone who walks into the establishment. Give a five star rate.

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    CoverageBilling

    Reviewed March 17, 2021

    Top notch, quality service at Mavis in Lakewood Ranch FL - I was having issues with my older BMW and they really went through to make sure what the problems were. Now, it took a couple times, which I appreciated not having a large bill and "hoping" all is fixed. Fixed a few items then a one more. Recommend these guys!

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    PricePunctuality & SpeedStaffBilling

    Reviewed March 17, 2021

    Removed snows and mounted and balanced summer tires. Efficient, professional at reasonable cost. Always a pleasure to do business with this store. Vehicle was done on time, quick, efficient write up and billing. Inspected vehicle and reported on the condition of the suspension and brakes.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed March 16, 2021

    Great customer service. Very knowledgeable. I only came in for a single problem which most of us all do but the things the Marvis employee pointed out was very important about my vehicle. Caring to inform me with true honesty, facts and opinions before carrying on is what I honor the most.

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    PriceMaintenanceStaffRates

    Reviewed March 16, 2021

    I was in and out in a timely manner. Very friendly, knowledgeable and helpful staff. Their prices are hard to beat, I always shop around and Mavis is always cheaper than competitors. I will be using them for any future maintenance issues.

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    Staff

    Reviewed March 16, 2021

    I drive a 17 yr old NY vehicle and the team at Mt. Hope Mavis has been nothing short of excellent. Every time I enter the shop I know I'll be taken care of. Huge thank you to Joe, Kirstin, Stephanie, and the rest of the team at Mavis!

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    Staff

    Reviewed March 16, 2021

    ...for all your tire needs and wants! Professional service, knowledgeable advice, great products and a caring environment. I was more than pleased with the quality of their work-- Go see Mike and the Mavis Team on Highway 621 for your tires' sake!! Your wallet will love it, too!

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    Reviewed March 16, 2021

    Please allow me to praise WILLIAM ** in store 648, Dawsonville, Georgia. The main reason that I do all of my tire business at this store is because William ** is there. I always ask for William, and he assesses my problem and advises me. I have purchased several sets of tires from William, and even when it might be a tire brand that's unfamiliar to me, my trust in William has always served me well. William ** is a true asset to your store 648; please commend him.

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    Customer ServiceStaffTransparency

    Reviewed March 15, 2021

    I’m big on customer service and every time I come Dave is professional, friendly and goes above to keep me update on my car status. Dave hands down is the best. The place was also clean and set up for social distancing.

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    Staff

    Reviewed March 15, 2021

    I have now been there twice for oil changes and both times the staff was friendly and helpful. I didn’t feel pressured into any unnecessary services and they were knowledgeable about my car and what I needed to do. I will be returning in a few months for another oil change.

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    Punctuality & SpeedStaff

    Reviewed March 15, 2021

    This was my first time going to this place and never again I will come back. I went in for brakes Only. I waited about one hour for them to tell me my total was going to be a total of $3,440. I’m like are you serious? He started giving me a whole list of things that I needed to change from my car. I told him I only came in for the brakes. I asked the person how much was for the brakes he told me brakes only will be $680. I explained to him that I didn’t have that amount right now he was so unprofessional and said to me you should had been got your stimulus. I don’t really understand what was the point of him telling me that. He continued talking and asked me what was my budget. I just told him to give me my car back that I was leaving. Be aware!!!

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    Response from Mavis Discount Tire

    Dear Angela, we are so sorry for this experience at our Union location. Our intention is only to advise you of what we determine is necessary to keep you safe and your vehicle running in the best condition possible! We absolutely never want to make you feel uncomfortable and have escalated this to the Regional Manager, Carlos, who will be reaching out immediately. Should you wish to call us, you may absolutely do so at 914-984-2500 option #2 and please reference your ticket #584631. We truly appreciate you giving us the opportunity to learn and improve for you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 14, 2021

    From the time I called to make an appointment, I was treated like family. When I got to the store I was greeted by Chasity, the store manager. She's also the one I spoke with on the phone. She was kind, professional and assured me my car would be taken care of. Her staff is very thorough. They made sure to communicate to me every detail of the work order and also showed and explained to me what needed to be done to my vehicle. I fully intend to recommend anyone needing brakes to go to Chasity and her staff at Mavis in Spanish Fort, AL.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed March 14, 2021

    Overall a great experience! Visch is a delightful professional and will definitely come back to him for further services as needed. This was my second time there and both times I was very satisfied with the repairs, customer service, the wait time was not too long and just my overall experiences there.

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    PriceStaff

    Reviewed March 13, 2021

    If you are ever in need of a place where to take your car to replace or buy tires, Mavis on Brunswick Pike in Lawrenceville is a reputable shop with great staff who are courteous and knowledgeable. They will tell you upfront the cost of the work will be and will keep you in the loop during the entire process, giving exceptional service throughout. I recently discovered this shop and in future will use no other.

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    Contract & TermsPrice

    Reviewed March 12, 2021

    Moving from California to Florida. Needed my tires balance due to a vibration in steering wheel. They balance and rotated my tires within a short period of time. Reasonable cost. Looks like I found where I can take my vehicles. Great job thanks.

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    Customer ServiceMaintenanceStaff

    Reviewed March 12, 2021

    Brought a tire in to be fixed and they were extremely busy but made time to check it out and take care of me. Great job at customer service and getting the job done. I will definitely be coming back again.

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    Staff

    Reviewed March 12, 2021

    My vehicle had a screw in the right rear tire and was losing air. I dropped the vehicle off and your staff took care of it within an hour. As usual the staff was courteous and professional and that is why I have been a long time customer.

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    Punctuality & SpeedStaff

    Reviewed March 10, 2021

    Kind, quick, and efficient staff and got my tire changed in less than an hour. Would definitely go again if my tire needs to be changed. It's right down the street from me so it was very convenient. Thank you to them :).

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    Sales & Marketing

    Reviewed March 10, 2021

    Look. I absolutely love Mavis, yall rock. Keep up the good work. I love yall. Yes sir. Here we go. Imma keep yall on a roll here. MAVIS DISCOUNT TIRE AND AUTO never fails me or my family or lets us down.

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    Customer ServiceSales & Marketing

    Reviewed March 10, 2021

    Had a wonderful experience at Mavis in East Cobb on Johnson ferry. Oil change done well, coupon applied, great customer service and job was completed in exact time they mentioned. Overall great service and customer service, will be back again for future needs. Thank you!

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    Punctuality & SpeedStaff

    Reviewed March 10, 2021

    Whether it’s a store in NJ or DE, I’m always satisfied with Mavis’ service, knowledge, and professionalism. I have 3 cars under their “care” and every time I leave, I know my car was serviced professionally. From the setting of the appointment to the pickup of the car, I’m kept informed along the way.

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    Staff

    Reviewed March 10, 2021

    My situation was a bit different for the usual tire installation. All the employees were just so accommodating and made everything go so smooth. I highly recommend Mavis Tire and Brake, especially the one in Crystal Lake, IL. Thank you.

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    Staff

    Reviewed March 9, 2021

    The services was awesome and really helpful. I would use for future Mavis again for all my service and tire rotation and other repairs. The guys was really helpful and did a pretty good job. I'm satisfied with the results from mavis.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 9, 2021

    Made appointment, customer service awesome and not seen very much anymore; brakes completed in time promised. $168.00 less than what the dealership quoted. Would highly recommend to all to compare prices and service before you buy elsewhere. I will remain a faithful customer with this company.

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    CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesTimeliness

    Reviewed March 9, 2021

    On Friday, February 19, 2021, I brought my daughter's car in for a diagnostic. Her car was violently shaking and I needed it fixed. The manager, Ashton, was friendly enough but that did not fix my problem. The repair ended costing $998.38. I did not have the money upfront, so I was presented with options. I took the flex pay. I waited for 6 hours. I left at closing expected good results, but that was not the case. The car drove worst than when I brought it in. Took it back the next day and they told me it was something else. I left with my car unfixed and an exorbitant bill left. $1023.71 lesson was a high price to pay for a struggling single mother. And to date, my child's car is not fixed. HORRIBLE EXPERIENCE!!!! POOR DIAGNOSTIC SKILLS!!!! INABILITY TO CORRECT A WRONG!!! I WILL NOT BE SILENT!!!!

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    Punctuality & SpeedStaff

    Reviewed March 9, 2021

    Wonderful is just the short of it. They were fast and respectful of my time with my Honda Accord. But when it came to my Outlander they went up and beyond. Special ordered a part and picked it up themselves outside their normal distributors which was just over and beyond the normal service you get at a regular mechanic shop. They stayed in contact with me to keep me in the loop and still saved me 70$ And a lot of time from going to the dealership. The staff is nice and very eager to help. Ty and Chaz were great, and the other gentleman that helped me at the front counter with my outlander was also great. He allowed to me explain the situation with the vehicle and didn’t try to brush any of the issues I brought before him off. Overall 2x wonderful experience and gained a longtime customer.

    I used to do a lot of the work on my vehicles myself but since I don’t have the time, it’s very refreshing to take it to a shop that doesn’t rip you off entirely, does quality work, and makes the process easy for the customer. Even tho it was only a oil change on my 1st vehicle and a rear brake job (which was a little challenging given the electronic e brake) it was a satisfying visit. The initial interaction is what brought me back with my SUV and I’m glad I did. If I could give 10 stars I would. I will be recommending everyone there, especially since I work in telecommunications. Great job guys!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 8, 2021

    Great customer service, clean and comfortable waiting area, very patient answering my questions, fair and reasonable pricing, service was completed quickly, and good selection of tires in stock. Prices were fair. I was able to get in and out quickly. I highly recommend.

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    PriceStaff

    Reviewed March 8, 2021

    Great service. Very clean and cost was reasonable. The Staff was helpful and got the job done with minimal time down. Recommend to my family and friends. I will go back for any additional service on my vehicle. Thank you.

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    Reviewed March 8, 2021

    We went in for tires Sunday, and while there seem to have been an issue with getting my swollen lugs off for about 10 minutes, John and his team definitely stepped out up and made it possible. Lug nuts was successfully removed, both tires was successfully installed. Thank y'all, Latoya.

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    Punctuality & SpeedStaff

    Reviewed March 8, 2021

    Very busy and I came in late on a Sunday 3/8/2021.The cashier was very helpful and got us in as soon as possible, not a long wait and great service. I will definitely be coming back for all my tire needs.

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    Customer ServicePunctuality & Speed

    Reviewed March 7, 2021

    I would just like to thank by name Damien and Tom in particular for their patience and attention. They took their time with me and thoroughly explained the entire process. I was able to routinely call and ask for either and was responded to each time.

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    Honesty & Transparency

    Reviewed March 6, 2021

    I’ve been a customer for the last 10+ years and multiple managers. Never felt taken advantage of and confident I received top notch service and HONESTY. Brandon and his team NEVER made me feel I was being sold something unnecessary in order to produce additional income for their store.

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    Punctuality & Speed

    Reviewed March 6, 2021

    Job went flawlessly! Needed a leaf spring replaced. Dropped it off, and several hours later it was good to go. Great service, very quick turnaround! I would recommend this business to anyone. Ask for the service manager Ken. He will get it done right!

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    Punctuality & SpeedStaff

    Reviewed March 6, 2021

    Very good experience taking my car there. Clean shop, friendly staff and great service. Prompt attention to my vehicle and answered all of my questions and concerns. Would recommend this shop to all my family and friends. Thanks again for all your help.

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    PricePunctuality & SpeedStaffRates

    Reviewed March 5, 2021

    Scheduled an appointment online, arrived and was greeted by really nice, really professional team. An hour later, oil change and tire rotation done. Mavis Tires on Howell Mill is the place to take your car! Their prices are really great too! So, check it out if you are in need of oil change or anything tire-related. Word!

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    CoveragePunctuality & Speed

    Reviewed March 5, 2021

    I made an appointment to replace my spark plugs. When I arrived I was insulted and berated by a woman who worked there. Even the other customer in the shop was shocked and appalled. When I asked for my keys to leave. She swore at me and gave me my keys.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed March 5, 2021

    Customer service was awesome. They get us an appointment when we need on & fixed all of the problems we were having that the other companies didn't fix. Manager was very understanding & helped us with the pricing because we had already purchased from another company. Thank you.

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    Punctuality & SpeedStaff

    Reviewed March 5, 2021

    Very friendly staff. Always superior work and in the time that was told. I came in early in the morning and had a friend pick me up to go shopping. They told me my car would be done after one and it was ready to go at 2. I am very pleased with the work they do and how they explain to me what I need.

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    PriceStaffRates

    Reviewed March 4, 2021

    Always a pleasure having multiple cars service here. I have been a long time customer. Won't go anywhere else. Staff is knowledgeable and courteous and professional at all times. Prices are reasonable and done right. Can't say enough about these guys as a team.

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    Staff

    Reviewed March 4, 2021

    Mr. Kirby was polite and professional as was at my previous visit. Thanks for the service. Jerry was friendly and nice too. The shop seemed well run, clean and the staff offered future advice on my tires. I will likely recommend this facility to friends and family.

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    Punctuality & Speed

    Reviewed March 4, 2021

    Went in for an oil change on short notice and was taken exactly on time for the appointment and was out in half an hour. This was not my first time here and I have always been satisfied with the service.

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    Customer ServiceStaffTimeliness

    Reviewed March 4, 2021

    I’m in a new area and needed some work done to my car. Someone recommended Mavis to me. I called and to my surprise they got me in the next day. Everyone I worked with was friendly and professional. They took the time to answer all my questions. I will definitely be back.

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    StaffHonesty & Transparency

    Reviewed March 4, 2021

    Mavis is honestly one of the best places I’ve been been. As a woman I’ve been taken advantage of by so many car shops because of my lack of knowledge and Dan at Mavis (the manager) has really helped me and worked with my budget to get both of my cars fixed. He is a complete saint. I can’t stress enough, go to Mavis. It saves you money and heartache. I’ll never go anywhere else again!! They truly value their loyal customers AND IT SHOWS!!

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    MaintenanceTimeliness

    Reviewed March 3, 2021

    Came in on a Sunday to get car check out had heard noise from back passenger wheel. Even though they were busy they got my car in to check it out. I had a broken strut. Had to leave car. Felt it was unsafe to drive. Everything was explain to me. Expect to be done in afternoon. Next day car was done before 12 and They were awesome.

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    Reviewed March 2, 2021

    You can always count on the guys at Mavis, most people don't give enough credit to the local shops, Anthony and all the guys at Mavis bust their ** everyday to keep the shop going, they work long hard hours everyday, so give credit when it's due. THANKS MAVIS GUYS FOR BUSTING YOUR ** THRU COVID! You're appreciated by me!

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2021

    Very clean store. People very friendly, timely and helpful. Thanks for your attention to detail. I needed one tire installed on a rim and the fella on the phone gave me a price and they kept to that price. The man even held the door open for me.

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2021

    The pricing of the tires I purchased were amazing, the customer service was amazing as well. Any questions that were asked, were answered clearly and patiently. On arrival I was greeted and immediately taken care of, other available options were also explained to me for an even better experience as well. The completion time was spot on, great overall experience.

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    Reviewed March 2, 2021

    There listen to. Check my car, told me what it was and told me how much it would. And gave me a time it would be done. And it was done right on time and answer all my question. And even said I should stop by and have my tire. Nuts tightened in a week or so. Cuz sometimes they do loosen up.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 2, 2021

    I just wanted to let you know about Johnny the manager at the Everett MA store. He is the most friendly and polite person I have ever met. I went there last week to have my tires rotated on my Mercedes truck and they had me in and out super fast. (Bought my tires from NTB June of 2019.) Then today as I was leaving my daughter's school, I saw a nail in my front tire. Drove to Mavis and Johnny was there again. Told me, "no problem we'll fix it." The way he speaks to his customers was so friendly and attentive..

    As he was helping another person, I heard him say, "no worries if we don't have the tires here, I will personally drive to the other store to get them if needed." No one does that anymore. He was willing to help any way he could. Usually people write or call to badmouth a company but I wanted to let you know that Johnny is an amazing employee and I will continue to send my family and friends there for any tire needs. I sent my niece there last week for a tire rotation and she said he was super nice. With the Covid 19 it seems many people are not willing to help and be friendly, but he was absolutely amazing. So I needed to send credit where credit was due. Thank you.

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    Customer ServiceStaff

    Reviewed March 2, 2021

    I came to get an oil change and to look at some of my tires. The staff was courtesy and kind and explored all my options with me in a very professional manner. The white shirt guys was incredible with their communication and I'll be coming back with my other vehicle with services. Thank you

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed March 2, 2021

    The staff was very helpful and assisted me very quickly. I appreciate the professionalism and the customer service. As soon as I called for the request to change my tire, I was assisted promptly. Not only did they make space and time to service me the same day, they continued engagement via phone to ensure that I could receive the timely service.

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    Customer ServicePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed March 1, 2021

    I have been using Express Oil service centers since 1994 at the original Cahaba Park Circle location and later in Birmingham, Gardendale, Athens, and today in Columbia, Tenn. I have been amazed at the phenomenal service at all the locations for 25 years. The managers have always been incredibly honest and considerate of my interests and have gone out of their way to assist me with difficult situations especially here in Athens and today with Ben at Columbia, Tn. Ricky ** has done a marvelous job of hiring quality people both in skills AND ethics and are to be commended. I hope you can maintain that excellent consistency because it's your GREATEST selling point. Thank you.

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    CoveragePunctuality & SpeedMaintenance

    Reviewed March 1, 2021

    I have a long history for using Mavis for service for my cars. Today's visit was efficient and prompt. The lead mechanic pointed out a need for transmission fluid and we decided to replace the battery, too. The attention paid was what I've come to expect from Mavis and the reason why I've told my family and friends to use Mavis where they may live.

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    Reviewed March 1, 2021

    I'd like to thank Rob, for figuring out what problem was with my suv! The rear was shaking as driving 50mph. Felt like I was on ice. It was raining! After a test ride Rob felt problem went back to shop, put on lift and found that my recall I had in ford 2 weeks prior for 2nd recall.!! For tow hitch? Well there was a bolt and no HEX !!! And bolt was half out of where it was suppose to be!!! Thank you Rob!!

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    Staff

    Reviewed Feb. 28, 2021

    The service on my car was quicker than expected. The Mavis associate was helpful and courteous. He communicated exactly what the service would be and how long it would take. Would recommend to friends and family.

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    Staff

    Reviewed Feb. 28, 2021

    The team here really helped me out in a time of need to take care of my vehicle so I can keep it registered and keep my daughter safe. Appreciate you guys very much. I would recommend any friends and family to stop by.

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    Customer ServiceCoverageTechPunctuality & SpeedTimeliness

    Reviewed Feb. 28, 2021

    They replaced my tire for me same day even though their schedule was super tight. They still gave me my car back on time which was surprising because they were super busy! They are very clean and nice. They have the best customer service and I will be going back soon!

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    PriceMaintenanceStaffRates

    Reviewed Feb. 27, 2021

    Very professional and always does the job great. Never had any issues with Mavis of Freehold. Very clear at explaining all issues and not pushy. Good prices than most body shops. I go there for all my oil changes and maintenance.

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    PriceMaintenanceStaffRatesHonesty & Transparency

    Reviewed Feb. 27, 2021

    Chris is always friendly, greets you as soon as you enter and goes over everything in detail. Mavis has become the only place I go now for oil changes, tires, and general maintenance. They also have very competitive prices! If you want honest mechanics and well priced services then you want to go to Mavis!

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    Customer ServiceStaff

    Reviewed Feb. 27, 2021

    Great customer service!! Walt is the man!! Walt is always affable and professional. I can always count on Walt providing EXCELLENT CUSTOMER SERVICE AND BEING A TEAM PLAYER TO ALL. GREAT JOB!! I'm Bringing my Cadillac Escalade to Mavis tire tomorrow to have tire sensors installed.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2021

    The manager at the Camillus location by tops is the absolute best. My engine almost seized and he saved me by performing a last minute oil change. Amazing consideration and customer service. I will be recommending people there. Thank you.

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    TechMaintenance

    Reviewed Feb. 26, 2021

    They fixed the problem in my Jeep. They explained everything to me. All my questions were answered. My experience was great and I will definitely be returning. Thank you to the mechanics. I will also recommend this location to my relatives and friends.

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    Maintenance

    Reviewed Feb. 26, 2021

    When they did wheel alignment I left to go home my car still drifts to the right. It's still same way. I brought to be fix. Someone needs to drive my car see for themselfs. Paid 100 dollars for this wheel alignment. Thank you. John **

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    Mavis Discount Tire
    Response from Mavis Discount Tire

    Dear John, we truly apologize if your car is still pulling! It is not acceptable that the location let you leave with it in this condition. We do have a 90 day warranty on our alignments from the day it was performed. We are happy to check the alignment at no cost to you at any of our locations within that time period! Please call us at 914-984-2500 option #2 and we will be happy to facilitate this for you!

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    TechStaff

    Reviewed Feb. 26, 2021

    Hi, I rarely do customer surveys. On 2/25 at 6:03 - 3 minutes past closing, I showed up at the 2240 Peachtree Pkwy Cumming Ga. location with a flat tire. Was beyond happy that they would help. Service Tech - Harry, who I could tell wanted to go home, was awesome! He tried to plug the leak, then explained why he couldn’t. Then this location had the exact tire I needed right there! Harry mounted the new one for me in minutes and put more air in the spare for me. Could not possibly ask for more!! Must also mention this is not the first time I have had this exact same experience with this Location!!! Thanks again, you guys Rock!!!!

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    PricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 26, 2021

    Honest, friendly, credible, reasonably priced and FAST!!! Never fails to meet expectations. It gets done and it gets done right. The owner Julio is one of the most trustworthy guys I deal with. I know it’s only tires, but gotta go somewhere, right? No need to go anywhere else - every business should be run like this one.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 26, 2021

    On the way home from work I googled, "top rated tire shops near me", Mavis Tire & Brakes automatically came up. I have never been to any Mavis Tire & Brakes location. Coming to the facility I was already stressed; concerned I would pay an arm-an-a-leg for good quality tires, in addition to having my special needs child with me whom has anxiety issues. I was able to be seen very quickly. The older gentleman behind the front counter was very nice and the younger gentleman, whom changed my tires, was very reassuring that my car would be taken care along with receiving a great price on brand new tires. Not only did I receive phenomenal customer service, but I also received a fantastic price for 2 brand new tires. After this encounter, I am definitely a Mavis Tire & Brakes customer for life. Thank you again to the two gentleman who opened the door to me being a Mavis customer for life.

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    PriceStaffRates

    Reviewed Feb. 26, 2021

    Great price with professional and courteous crew. On time job completion as stated. This is my second time here and will continue to return for excellent prices and service. Thumbs up to Dylan for all your hard work and professionalism.

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    Staff

    Reviewed Feb. 25, 2021

    Carl the service manager did great job. Explained time frame and got me out earlier than expected. I will definitely recommend this to friends and family. Thank you Carl and Mavis team for the excellent work. Looking forward to next experience although hopefully not too soon

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    PriceStaff

    Reviewed Feb. 25, 2021

    The staff were extremely pleasant and helpful. They got my car in and out in less time than expected. The cost was affordable! And they did a great job! My car drives wonderfully. I will recommend your service to my friends and family. Thank you!

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    Staff

    Reviewed Feb. 25, 2021

    They did a great job even though they were being monopolized by a needy customer. Chuck displayed unusual patience and professionalism so I want to commend him. They helped me beautifully too. I recommend the Towne lake Mavis to anyone needing car service.

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    PriceHonesty & Transparency

    Reviewed Feb. 25, 2021

    After an incident where another oil change shop tried to tell me that Mavis Tire had caused damage to my car that would cost in excess of 1600.00, I contacted Mavis Tire in Canton, and Manager Mike P. to give him a chance to correct what I thought was his problem. He not only met me when it was convenient for me, he went out of his way to show me that what I had been told was completely false. He also went ahead and changed my oil and made sure my car was road ready. I appreciate honesty above all things, and Mike showed me that it does still exist in the Car Service Industry.

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    Reviewed Feb. 24, 2021

    I had my front and rear brakes replaced at the Manchester NJ Mavis on 2/21/2021 and I could not be happier with the service. Steve and the guys did a great job. I would highly recommend them to anyone. I have been a customer for years and I keep coming back.

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    TechPriceStaffRates

    Reviewed Feb. 24, 2021

    Great service and people. They fixed all of my brake issues and front end problems. Great service price, great experts at their jobs and very kind and professional mechanics. I just would like to take this time to say thanks to the awesome people at Mavis.

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    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2021

    I want to tell you how professional and caring Tay the Mgr. of your Great Neck store. While I was not happy with the LONG wait time(s) after being told come right down, Tay was a pleasure to deal with and a wonderful representative for Mavis Tire.

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    PriceTimeliness

    Reviewed Feb. 23, 2021

    I just want to give a shout out to Joe and the crew at the little egg harbor store in NJ (store 0200). I came limping in on Sunday with a donut being followed by AAA truck for safety. They checked the flat tire and we came up with affordable options to address that and a brake issue I didn't know I had. They were able to get my car back on the road the same day. Thanks guys. Job well done.

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    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2021

    The Service was exceptional. The staff Took care of me right away and my wait time was very short. Would highly recommend this location to any of my friends and family. Made it very easy to get in and out without a lot of downtime.

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    Punctuality & Speed

    Reviewed Feb. 22, 2021

    Good Service. Good people???? Manager was good. Good place. Can not wait to go there and I would tell people to go there again. Great place. The people are good. The manager is really good there and the service was good.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffTransparencyTimeliness

    Reviewed Feb. 22, 2021

    Highly "NOT RECOMMENDED" to do the wheel alignment from this location. They will ruin your car and will tell you to leave the store and deny to re-check or give you a refund. I bought Brand new Michelin Defender Tires from Costco a day before and visited to Mavis for wheel alignment just because Costco said, "You may void your warranty if not do alignment." After the alignment was completed, I found my car is pulling to the left while holding the steering straight. I called the location same day and took the appointment for check next day.

    I reached the store back and spoke with Mr. **. He asked me, "What lane were you driving when you faced this issue?" I said, "I was driving in right lane then left lane. Left lane and a middle lane and I tried many different roads and even at route 59 which is very wide road but car is going slightly to the left." He cut me off and said, "TELL ME WHAT EXACT Lane you had this issue?"

    His sound got louder with my detailed explanation and I said it does not matter what specific lane is involved, bottom line is, any lane you drive it is just pulling slightly on the left. He told me to leave the store and denied to check again because I was failed to give him exact lane which just do not make any sense to me. I believe this is against the company policy as I was told initially we will cover 90 days. I asked him, "Can you please issue me the refund since you are denying to check again," and he said "No". There were another customers in the facility and he did not care anyone. I asked him, "Is that how you guys are taught to speak with the customers," and he replied "Yes".

    I went to Firestone straight from there and they gave me the report showing clearly there were many red marks and by the steering side and definitely needed alignment. I paid them and they fixed my problem. Oh my God.. I cannot expect doing such type of behavior and technical work specially in Naperville area. I opened the case with corporate as well to investigate.

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    Response from Mavis Discount Tire

    Dear Jawad, our Regional manager confirmed that you received your refund on 2/23. we are very happy to hear that he was able to resolve this for you! Thank you for allowing us the opportunity to assist you

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    TechPunctuality & SpeedStaffBilling

    Reviewed Feb. 22, 2021

    I came back regarding another tire that shows “needs air now”. Brian took my car in right away took the tire off, examined everything, cleaned the rim of dirt and fit me quickly and safely back on the road. He is meticulous and thorough and explained everything so I could readily understand it. He does a great job on all fronts. I really appreciate his help and expertise.

    Bill

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    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2021

    I was a first time customer at the Harleysville, PA location today - and I will be back again for sure! The staff took me for my appointment right on time, diagnosed my problem and provided great service. Great service and staff at this location. Thank You!

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    Staff

    Reviewed Feb. 20, 2021

    I was very satisfied with the service given to me at Mavis Tire. They completed my oil change, tire rotation and wiper blade change in a timely fashion. They completed the job in the amount of time they said it would take. They were very professional. I would recommend them to my friends.

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2021

    We bring our VW here whenever we need an oil change, a quick check up or tire rotation. The staff is always courteous and crew stands by their work. We bought our tires from Mavis and have used our warranty several times. They make it easy, which is always appreciated.

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    Customer Service

    Reviewed Feb. 19, 2021

    I was greeted professionally. They asked me to take a seat a shortly they would let me know their assessment. Shortly it was explained front struts needed and alignment. I asked how long And was told a couple hrs. They called me when work was completed and was under 2 hrs. Very pleased with my experience.

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    CoverageStaff

    Reviewed Feb. 18, 2021

    The service was not only excellent but Gordon was very courteous and accommodating. I initially budgeted to replace a tire that was slowly losing air. After asking about the tire, he said that he would test whether the leak could be fixed. He was right and he saved me money. This was my first time at Mavis, and the service that Gordon and the mechanics provided will bring me back! Thank you, Gordon!

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    Staff

    Reviewed Feb. 18, 2021

    I am extremely happy with the service I received from your location on Route 1 South Lawrenceville NJ. I needed to have a tire repaired. The gentleman was very pleasant and helpful. I greatly appreciated his assistance.

    Sincerely,

    Loretta **

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    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 18, 2021

    Had a great experience. Car was returned in the time told when arrived. The waiting area was nice and warm. After receiving the car they even put air into the tires for me at my request. Everyone wore a mask and my seats were covered by staff.

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    PriceMaintenanceStaffRates

    Reviewed Feb. 17, 2021

    I walked in to my local Mavis an hour and a half before closing with a leaking tire, not sure if they would be able to help me out. Not only did they gladly take in my car, but they found the leak (a NAIL) that had me putting air in my tire every two weeks for the past few months! They did this in 30 minutes and then completed the repairs in less time than the original estimate. The pricing was a bit more than I'm used to, but for such friendly welcoming service, it is worth it!

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    Staff

    Reviewed Feb. 16, 2021

    I had the pleasure to visit this shop for a NYS inspection. The employees were extremely knowledgeable and helpful and couldn't have been more courteous! I would definitely visit this location again! Eric and Rich are incredible professionals. They should be commended for their expertise.

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    PriceStaffRatesFollow-Through

    Reviewed Feb. 16, 2021

    In summary, my experience with Mavis Tires is Excellent. This team is knowledgeable, courteous, and professional, they do only what need to be done at a fair price, and they completed my work within the time frame as promised. My experience with Mr. Jerry **, the store Manager was equally Excellent; Jerry is very knowledgeable, courteous, professional, and dependable. I would definitely recommend Mavis tires for auto repairs and service.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 16, 2021

    Eli and his team were fast, friendly, and professional! They were up front about the potential costs, answered all of my questions, and didn't make me feel like a burden for asking them. They were done on time and under budget. I will definitely be going back there!

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2021

    These guys take good care of you car and very caring.. Great place to take your car. While you wait you can watch Television and control what you watch with the remote control, they're wearing mask and keeping the Covid guidelines.

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    Mavis Discount Tire Company Information

    Company Name:
    Mavis Discount Tire
    Year Founded:
    1949
    Address:
    358 Saw Mill River Rd
    City:
    Millwood
    State/Province:
    NY
    Postal Code:
    10546
    Country:
    United States
    Website:
    www.mavistire.com