Big O Tires Reviews

If I could give Negative stars I would. I paid 1000$ to get my truck fixed and running - it was towed in with a no crank no start problem. The battery was changed, the electrical systems checked then the spark plugs and fuel system changed and cleaned -- one week later to the day my truck wouldn't start, same problem, when I called I was told I would have to pay for towing and that I would have to pay to have it fixed, so in other words no warranty past the parking lot, I won't even go into the crappy customer service I was presented with when I called and like always there was no manager on duty. No one there could help me. I will never use your service again and I'm canceling my accounts with you. I should have never used your company in the first place, expensive mistake. I will also tell everyone I see to do the same.

I've been a customer for 6 years and over the last 2 years I've dealt with the downward spiral of service and quality of their work. Recently They misdiagnosed my vehicle and sold me on complete shocks & Struts without needing them, then had to go back 5 times for them to fix the shocks and struts they installed that I didn't need. It was upper and lower arms that were squeaking (back is still squeaking). I had other mech work done from another mechanic and he noticed that Big O had unbolted my Catalytic Converter for some reason and never tightened it back up, I've had tools left in my engine compartment after having service work done by them, and not 1 time in 6 years have they ever held an actual appointment time.

I bought 4 tires for my car and printed the appt confirmation. Big O installed different tires, inferior to the ones I actually bought, and they confirmed their error. Then they said they would order the right tires and charge an extra $100 for shipping, and refused to refund the $50 deposit they charged me for the wrong tires. I spoke to the manager and got my $50 back, had them remove the wrong tires, and said I would buy tires somewhere else in the future.

Extremely irresponsible shop that doesn't even deserve 1 star. This was in Page, AZ. Worse place I've ever had do an oil change and replace 4 tires. After getting my car back, I heard a really loud noise coming from the driver front where my tire was. I looked and saw a purposely cut the fender well cover. After arriving back to Phoenix, I brought my Honda Pilot to two different Big O Tires and they both confirmed it was purposely cut. One place even admitted they often do that but should get the owner's permission. I called the corporate office twice in the past week as they need to fix what they broke with no return call. Jimmy, from Page Big O Tires first said they would replace it and pay for it, then called and said they would not. I'm very unhappy with this matter that is still unresolved and will continue to contact corporate until they replace the part that the worker had cut as it makes a very loud noise when driving.

BEWARE. CHARGED FOR WORK THAT WAS NOT DONE!!! I took my Jeep in for an oil change. They called and said my Jeep needed an alignment, engine filter, radiator flush, and some other items that totaled $1900. I had them do the alignment and oil change only for $200. The next day when we went to change the engine filter we noticed the oil filter was never changed. I went back to complain and found out they charge me for work that was never done. I got a full refund. If it wasn’t for us changing the engine filter I would have never known the work wasn’t done

Okay let me start with saying that I went to Big O Tires off of South Maryland in Las Vegas. That whole building I hate to say is nothing but scammers. They take your money and do not do the work. They said they did an oil change in my car and they didn't took my money and now my car is ruined. I went back to them to let them know that I know that they didn't do my oil change that I have proof that they didn't do my oil change. They said, "Oh no no it's something else. It's not the oil change." Remind you I had no oil in my car. They tried to cover it up by fixing my VVT cylinders and then call me to tell me, "Oh the engine locked up. You have to come get your car." Remind you I drove my car to them. That location has been caught before doing some skinny stuff and now they're doing it again. I need somebody to reach out to me because this is crazy how they're doing people.

I recently had to have my car worked on due to various issues and I went to Big-O-Tires at 44500 W. Edison Rd, Maricopa. I've been going to the same place for over 10 years and would trust no one else with my car. The Manager (**) worked miracles in finally being able to find out what the last issue was - the CLOCKSPRING. Holy COW! Not sure how he was able to figure that one out, but I was overjoyed when he called me to let me know that my car was done and ready to go home! And I even got a ride from a long timer for this Big-O - ** made sure I was taken to and from the shop to my home. These are a great group of hardworking guys! Thank you SO MUCH!!!

Because of them I paid them probably over 30.000 dollars in repairs. In the end, they say you got a cracked engine block which I don't know how cause it was in good shape/ till they got ahold of it. Lost my money and a great car because of them.

Drive home from purchase. Was noticeably louder and pulling. Thought maybe needed alignment too, but one tire was way under inflated. 3 days later getting charged to replace their bad tire. Found out the hard way Big O Tires is not accredited with the Better Business Bureau.

For 6 months I have talked with Big O and the manufacturer about tires I bought with 2 warranties, 40k miles and a extra 200$ warranty. The tires were bald at 5k miles. Big O store in Pueblo co and their main office and the new owners refuse to honor their warranties on tires that cost us 1500.

After I wrote my initial reviews the Big O Tires associate reached out and wanted to know where the misunderstanding came from. They were more than apologetic and refunded my money through making me deal and now have me back as a customer! Very nice customer service from the beginning and I recommend their services to anyone!

Went there on Sunday August 21st to have a tire repair. While they were removing tire off of wheel they damaged the rim. Rim is off of a new car with less than 10,000 miles. So talk to manager on Monday the 22nd and they said send them pics and they will get wheel taken care of. Few weeks went by and never heard anything from them so I called the store and the manager that I talked to denied talking to me and lied about his phone number. When I gave him the cell phone number I text and have pictures of text where he said they would take care of the wheel. Now I got passed on to the district manager. His Name is Dan and same old stuff.

DAY 9 WITHOUT a car because They Lied Cheated & destroyed my car. Putting THE WRONG PART ON MY CAR KNOWING it WAS the WRONG PART to their negligence. Now My CHECK engine light is on and it's NEVER came on in this car EVER. I'm not sure how they broke my catylitic converter but the cameras will. I maintained my car to pristine condition. Walk in and what needs to be done it was a simple yet expensive job.

Had my '17 Hyundai Elantra serviced, December 22, at this Big O Tires and one of their technicians got oil on my headliner. The manager, Adam, had his tech clean my headliner. He scrubbed it so hard that it ruined it. I spoke to the Adam and told him they need to come up with a solution to remedy this situation. He took pics and said he would see what he could do. Upon calling him back, he said he could refer me to Derby City Upholstery, Gary **, and he assured me he would do a good job. I am told it cost $500 to replace my headliner.

I do not have the invoice in front of me as I am away from home at this moment. But my brakes still will have a caliper activate when I’m accelerating down the road,,, this is the first thing I ever noticed when I knew I had a problem with the car and after having all that work done to the car, it still does this and now there is a new problem occurring which I wonder if that could be a result from extremely hot brakes!!. I have been stranded multiple times on interstate with my children to pull over and wait for brakes to cool as they were excruciating hot.

Do not go to Big O tire on Eagleridge in Pueblo, Co. I went in for a basic oil change and to get new tires. I left the vehicle there. I drive a 2019 Subaru Crosstrek. I was when the car was ready to come get it. I go in the store and the manager Geoff let me know after the alignment (which we did not ask for) the car was running weird. It was shaking and acting like something in the transmission is messed up. The car has never ever had problem. So my husband drive it one block and it was bad. We took it right back in and they found out what was wrong. They drained the CVT transmission fluid instead of the oil and topped off the oil and left the transmission fluid empty. It's a mechanics daily job to do a basic oil change. Do not trust this place or their mechanics.

I have had an awful experience with this location of Big O. It started with them putting the wrong tires on the truck. They replaced them and corrected the mistake but the alignment was off on the truck. I brought the truck in 3 different times in the 10 days or so after the initial alignment, each time telling me it was fixed. The truck was pulling to the right. Finally in the last visit I was told the alignment is straight but they were having trouble getting the steering wheel to be perfectly aligned as it was slightly off to the left. Fine I said. I spend way too much time there already for a simple tire change. Now, I have two front tires that are destroyed because the alignment was never actually fixed.

Didn't do the hundreds of dollars of work that they charged me for! Had to hire another mechanic and missed my rent that month, was nearly evicted. They offered no discount or refund or admission of guilt, even though I had proof. Call Big O corporate offices and left FOUR messages with live representatives who promised somebody would call me back, but over the course of three weeks of course nobody did. CRIMINALS! In America, the consumer always get screwed over by the corporations get away with murder – what else is new??

The manager Michael ** at Big O Tires on 1350 E. Riggs Rd. Chandler is truly exceptional! His customer service was excellent. He was able to fit my repair in without an appointment on a very busy Sunday. I was truly grateful!

I buy tires, they say front brakes are bad, then they say I need rotors, then they say I need calipers, then they say I can’t get tires put on unless I get everything else!! What a load of crap!!! I called my son in law to look at rotors. He said they were practically new looking! He’s been in tire, etc. business over 10 years professionally! I was so mad! I feel they ripped me off!! It was horrible!!! Don’t go there, unless you know about cars! I’ll never go back! A $700 tires purchase turned into over $1,600!!!! I still see red!

November of 2022 purchase 4 new rear tires for RV after approx 10,000 miles the valve stem extender came loose, and rubbed a wear spot thru both tires. I replaced them, at another dealer. Then when I reported the problem, the store manager did not take any responsibility for the poor installation. The wear would not have happened if the tires were installed correctly.

Agreed on a price for tire. Said they would fix right away. Dropped my wife off to pick it up. She waited an hour and then they came back and said the tire quoted they didn’t have anymore and it would cost extra $50. They already took off the tire and the nail that was in side wall so I really couldn’t say no.

Did an alignment at the SPID location in September 22 with a Groupon that was advertised heavily online. When it was completed the counter person Isabel told me that the printer was down and they couldn’t give me print out to show that the alignment was good now. I paid the additional shop fees and was given my receipt. My vehicle still seemed shaky but I work out of town and don’t use my car much and was leaving that week so I didn’t think much about it. I have been back in town for last two weeks and using my vehicle and I can really notice to shake now.

I took my car in to have the catalytic converter replaced. When the work was done he told me that it was good to go. Drove it 82 miles. Engine light came back on. Took to ford service dept to have diagnosis done. Still showed code 420 catalytic converter. Said they used after market converter. Took back. Guy who was helping said he told me they use aftermarket parts. Said they would replace and still not good. Think I deserve a full refund.

Bought all my vehicle tires and the warranty / flat repair from Cameron Park Big O. My wife's car had a tire with a leak. She took it to Big O Cameron Park where I bought them. It was 4PM, they close at 6PM. Big O said they didn't have time to check. She said she didn't mind waiting, as she had time and things with her to pass the time. She didn't say they were argumentative, but it seemed pretty close based on her account of events. She told them she could leave it and pick it up the next day. They finally agreed to just check the tire. Went from too busy to, we'll check it now. Weird. Anyway, they aired up the tire and told her everything seemed fine about a half hour later.

Had 2 vehicles in to have it serviced and oil changed. Both vehicles after several days the check engine light came on. Both vehicles were taken back for the check engine light. One vehicle they charged us over 600 to repair and same thing with decoy vehicle taken in. After waiting over 8 hours they came back wanting to charge us over 3000 to repair. Beware after having your vehicle serviced at Big O Tires. This is a scammer company.

72% mark up on parts. Salesman attempted to sell products not asked for or needed using scare tactics. Work not completed in time stated. Salesman was rude and condescending. Overall bad experience. Will never go to any Big O store again.

Subaru Outback with sidewall damage from driving on stubble at farm road. They found leak and did a temporary repair at NO CHARGE! Note Subaru symmetrical all wheel drive has specific criteria and replacing one tire is not always an option. They gave me several options for a final solution (NOTE: this was on a Sunday) and were very courteous. I would give the Kansas City/Englewood Road store the highest rating available.

I was able to get my tires serviced in a timely manner with no appointment needed. The gentleman who took care of me, Joshua ** made my experience a great one! I would recommend this Big O Tires to others if they are looking for a good place to service their car's tires.

He handle all my needs professionally, courteous, and in a timely matter! The previous place was not as nice! I would recommend this store @ 16880 W. Waddell Surprise AZ 85388. Awesome service! So happy.

I really enjoy going to Big O Tires. They’ve taken care of the little things free of charge for me. And on the bigger repairs have gone smoothly. They’re considerate of your time and the store associates go above and beyond in showing how much they value your business. Nathaniel at the Juan ** store in ABQ is the man.

Brought my outback in for brakes. 4 months later brake dust and squeaking started. Brought my car back and they said they would replace pads. One month later same thing again. Brought car to different brake place and they said brakes not greased causing the problems. Sloppy work. Will not use them again.

I booked an oil change at the Havana street store in Aurora because my maintenance Light was on. My last oil change was at -24,000 miles. I was at 28,844 miles today. I was told AFTER the oil change that I didn’t need my oil changed. I can go 10,000 miles and my maintenance light was an indication of needing my tires rotated. I wasted $100 on a totally unnecessary maintenance that they knew about before I had the service preformed. I had asked to have the service light reset so they knew that’s why I made the appointment. This is the last time I am using this site and will go back to ToyDoctor where the same oil change is only $40 and not $100. Complete rip off.

Updated on 07/03/2022: I don't understand why Big O Tires Corporate Office did not even call me back to tell me they are sorry for the terrible job their mechanics did on my pick up. The breaks were fine. I left with my 13 year old grandson and we almost got into an accident because the pick up had no breaks. I couldn't drive more than 40 miles per hour because the pick up shook very hard. Big O Tires made my pick up worse than when I brought it in for an oil change and tire rotation. My total bill was over 3000 dollars!!! I DO NOT RECOMMEND BIG O TIRES TO MY FAMILY AND FRIENDS!!!

I have been searching for Michelin tires for my vehicle for some months, and was pleasantly surprised when I search Big O's website and was told inventory indicated they had the tires, and the site allowed me to book an installation appointment. The appointed day came, and I decided to call in order to confirm that the tires were indeed at the location and ready to be installed. When I spoke with an employee at the location, I was told they did NOT have the tires, and had not had that tire for quite some time. He then began to pressure me to come in anyway and buy what they had on hand instead.

I just needed my summer tires put on and ended up leaving with $100 less and 3 chipped rims. Luckily I took pictures before going in because my 4th rim was chipped by them the first time I had tires swapped. I gave them the benefit of the doubt at the time, and they let me down this time.

I have been a customer for over 40 years but NOT anymore! I had my 2011 Challenger RT in at the Meridian ID store where I had them install 2 new tires on the rear and rotate my 60% tires to the front. I had them do an alignment on the car as I just installed new struts and shocks on it myself as the old ones wore the front tires out. I told them I was planning a trip to AZ in a few days and in fact went on the trip. My wife and I both noticed a vibration in the steering wheel that just kept getting worse, by the time we got to Pheonix we knew it needed help! We went to a Chandler, AZ Big O Tire store to have it looked at. The manager there told me that the store in Meridian, ID missed that my tires were separating the cords and not road worthy, and were beyond the age date of 2115 production?

Had to take my 2000 Ford F-350 crew cab long bed dually in after they put new tires on the back and realign the vehicle. The vehicle as you drive down the road you're turning the steering wheel a quarter of the way each direction just to keep it straight down the road. I never disagreed that it wasn't a line. But it still has problems after they turn around told me, "Oh well the tires were overinflated." Well you're the ones that inflated it to the manufacturer specifications on the side door. So like reduced pressure on it and I pull trailers. And said that's all the problem was. Well the front end is still loose maybe in a line but it still loose. And told me my tires pressure was all the problem was but it's not inflated to the manufacturer specifications.

My daughter had her oil changed at Big O Tires at the 700 Englewood, Kansas City, MO location on 1/24/22. On 2/3/22 the "check oil" light came on and before she could get pulled over to do so, the engine started smoking!. She had the car towed back to Big O Tires and found out that the oil leaked out and blew two holes in her engine. Big O started an insurance claim on the problem, but the insurance is saying since there was dirt on the bottom of the car that MAY have been what caused the problem so it is not their fault.

Horrible!! Didn't complete an oil change correctly and the engine in a 2019 Honda blew. They won't return calls and their 'insurance' is a joke (they also don't return calls). Even after pages and pages of documentation by a large Honda dealership that this was 100% their fault - they still won't take any accountability! If you no longer need an engine in your car, enjoy getting the runaround, being without a vehicle for 3 weeks (and counting!)... Then by all means, please go to Big O.

I have used three different Big O Tires stores in Centennial Colorado: for the repair of a damaged tire, to replace regular tires with snow tires on rims, and to purchase a set of new tires. EVERY store and its technical support staff have been superior. Quick, personal service, quality work, and pleasant interactions with every customer.

On the 20th of Nov. I had made an appointment at 1:00 PM for a Synthetic Oil change at your Folsom Ca. location. I checked in and was told it would be about 60 minutes to get done. I waited 60 mins and then 15 mins more and another 15 mins, Finally they told me the car was ready for me. I drove home to get a call from Big O that they forgot to reinstall the cover that goes under the transmission and to come back to have it installed. I drove back to Folsom. That took 15 mins then waited about 15 mins to have the part put back on the car. On the way home I heard some scraping noise. When I got home, I looked under the car and saw that the aluminum transmission cover plate was hanging loose and would hit the ground if I hit any bumps in the road.

Big O has good values on Tues and service but they really shine when it comes to customer service. They have never tried to upsell and have even helped me to save money when they've suggested a lower-priced option.

I was disappointed that one tire of 4 tires has lost air since the install and the rubber itself seems cheap with chips on the treads. They were over $500.00 and nearly 3 hours of sitting on the curb waiting. Could be better.

We purchased new tires from Big O 3/19/2020 and have had problems since. I have to fill one of the tires up at least every other day. We bought 4 new tires here and have had nothing but issues with them since day 1. 3 of the 4 have had to be filled with air constantly. Took them in to figure out why, and dealt with nothing but rude technicians treating us like we were trying to get a freebie because we expected our tires, which we paid a lot of money for, to hold air properly. 12/2020 one of my tires lost all air -while I was driving. I had one completely flat tire and one with only 16 psi. The tech told my husband that I hit a curb and kept driving- without even looking at the tires.

We purchased 6 tires for our RV. At the time of purchase we were told they did not have the valve stems required for these big tires. A few days later when we were prepping for a trip, we found that 3 of the tires were very low on air. We took them back to Big O and were told they indeed DID have the correct valve stems and they replaced them. While we were driving, one of the valve stems blew out and caused the middle tire of the triple axle on one side to blow out. Damage was caused to the underside of our RV, the side molding, and also the 2 tires next to the one that blew. At this point, it has only been a few weeks since we bought the 6 new tires from Big O.

My daughter took her car here at the beginning of summer because her air quit working. My husband tried charging it with Freon. She told them this they then told her there was a small leak but the stuff her dad used to charge it isn’t as good as theirs. So she let them charge it at a cost of $160. It quit in 3 days. Expensive lesson for her.

The team at Big O Tires was very knowledgeable when it came to my tire diagnostic service. They even waived the diagnostic fee to comp. for the wait time. Thanks Big O! Will come in again for tire work.

I am so disappointed in my interaction with Big O Tires this last week. They didn’t nothing but worsen my car. They left my car on a charger for a week without doing anything else. I'm so disappointed.

We bought new BigFoot tires from Big O tires a little over a year ago. Since that time they have fixed flat tires 4 times. Several times they told me that it was corrosion around the rim that caused it so they "smoothed" that out. Guess what? Less than a week later every time I was back with a flat tire and it was a nail/screw...etc that caused a hole and they missed it. We don't drive this Suburban in the mountains very much and certainly not 4wd type of roads. Mostly pavement driving. After changing our second tire up in the mountains and out of cell tower range, I got fed up and bought a set of BF Goodrich tires. These tires were worn out in less than a year with about 13,000 miles on them. I will never do Big O tires again!!! Oh yes, a few years ago they changed the oil in our Toyota 4wd pickup and got the filter screwed on crooked!! By the time we go home, we were out of oil. Never again!!!

I purchased my tires from Big O in Sept. 2020 and moved. I had to go to another store, which was 2 hrs away so I could keep my warranty. So had tires balanced & rotated and drove home. 2 days later I noticed a vibration coming from the back of my car. The next day I went to my local tire center only to be told that they put the new weights over the old weights that came with the tires!! I had to pay for this service, so I called the store and let them know what was going on. I made sure to take pictures and copies of the invoices and sent them to the store in Baxter, MN as requested by their store manager. He of course blamed it on my driving and possibly their machine but they had never had any problems. He told me he would send this on to corporate and that they will send me a refund. So needless to say I have yet to receive my refund. I will not purchase tires from them. They can't balance their tires.

I do not know how these guys stay in business. I went to the counter this morning to get a tire fixed, and three guys were standing at the counter and just looked away. They were not on their phones or the computer; they were standing there. Finally, after about 10 minutes of waiting, I said. Hello, can I have some service? I was ignored at first, but after trying to get their attention, they answered me. They acted like I was not even there. I then went to Les Schwab and had a much different experience, and I was handled promptly. My advice go to Les Schwab; Big-O Tires has very distasteful customer service. Goodness, a customer walks in, and they do nothing. I do not think you even deserve your one-star rating.

People, please, please avoid going to Big O Tires in the FH. I took my car in to the Ford dealer because I was hearing a noise coming from the wheels. $80 later I was informed that the tires I had purchased at Big O a year and a half ago were all cupping and that's what was causing the noise. I took my car to Big O in the FH where I purchased them, and they informed me that they were not going to honor the warranty on the tires because I couldn't show proof that I had the tires rotated. I told him that I rotated the tires at my Brother's house who has a lift and they said that wasn't good enough. I spoke with the Owner JJ who rudely said the only thing that would cause this cupping was not rotating the tires or bad shocks and they would not honor the warranty on the tires. When I told him that Ford said the tires were bad he got upset and kept repeating himself.

2010 Tacoma 4x4- I started with Goodrich TA All Terrain Tires that as they get old make considerably more noise. Now being 65 years old I decided to change to a street tire (Goodyear) to eliminate the noise. When I got my 2010 Tacoma back it still made the noise that I brought it in for. Returned it to Big O, after an additional 1800 dollars and over 1 month in their shop they returned it to me still making the noise and with an extra leak that I didn't have before.

Do not visit this store!!!! I would give 0 stars if that were an option. My wife came in yesterday for a flat repair. They told her that they can't fix it because it was slightly more worn on one edge due to an alignment issue. Not only that, they told her that all four tires need to be replaced immediately and she can't legally leave with the tires in their condition. She also overheard one of the employees tell two other people the same thing while she was waiting. I bought these tires a year ago (40k mile tires) and they only have about 15k miles on them. There is absolutely nothing wrong with these tires. I can't believe that they would try to pull this crap on anyone. Not only is it highly unethical, but also borderline illegal. DO NOT VISIT THIS STORE UNLESS YOU WANT TO BE GRIFTED OUT OF A THOUSAND BUCKS FOR UNNECESSARY REPLACEMENTS!!! I will never go to Big O Tires again, and I will make sure no one I care about does either.

I took my car to Big O to have my dash lights fixed. They kept my car all day and did not fix a single thing. They told me nothing when I picked it up. Not one person explained what had been done. Just handed me my keys and sent me away without asking or answering any questions. Nothing had been replaced or even touched. Then when I went back they called me a liar and told me to leave. I promise you that I was not hostile at all, I wanted to see how I would be treated and I sure found out. Do not go to big o. Very bad business.

My tire was losing air and went to Big O Tires to get it fixed. The mgr. Justin ** assured me that tire would be fixed. Thank you very much. Customer in Aurora Colorado. Very concerned about car getting to personal destinations.

I paid to have shocks replaced 8 months ago at Big O Tires. When I went to another Big O store for tire rotation I was told that the shocks “were shot.” THEY scheduled me for an 8 AM appointment to replace them (as a warranty item). I arrived at 8, expecting to wait an hour (2 at the most). I went and walked around the area and at 10, received a call that they were going to the warehouse to pick up the shocks! So 4 hours have gone by and I’m still waiting. THEY scheduled me. They knew I was coming and why and yet didn’t have the materials here. I write this as I still sit in the shop waiting. I have bought from Big O for all my cars for years. That doesn’t matter I guess.

I had an oil change and upon checkout was given a folded receipt. I opened it to see I was charged for six quarts of oil in a four quart vehicle. The employee stated he checked the catalog when he applied charges. I went out and checked two prior receipts from another facility that I had in my car and called Honda to confirm that my vehicle doesn’t hold six quarts of oil. I went back in and another employee offered to check my oil level so I allowed it. He asked if I wanted to see for myself and I declined as I wasn’t questioning the mechanic performance but the charges. I don’t need to be shown the fill level as it doesn’t change the overcharge. It’s still four quarts. So this employee stated the number must have auto populated.

I have an older model Chevy truck and noticed some oil drips at the front. I researched the web and found that my model has a problem with the oil plug leaking and to consider this as a 'first check.' I went to the Big O shop in Payson, AZ (store # 4160) on 4/7/21 and requested---in writing---that the oil pan drain plug be check for gasket leakage. They kept my truck in the service bay for two hours---they did not put the truck on the lift the entire time (I sat outside and watched). They finally came back with a 'Quote' that called for replacing every single gasket on the entire engine + numerous other repairs such as spark plugs/wires and coolant service.

I recently purchased 4 new tires for my Jeep. This location was chosen because it was close to my home and I would not need a ride. They also did a fine job of repairing a flat for me in the past. I chose the tires that best suit the vehicle and the driving adventures. When I picked up the vehicle and did a test drive it was most apparent the tires were not properly balance and caused a shimmy in the steering wheel. The vehicle also pulled to the right as well and I was charged for an alignment. After I drove the car for a few days I scheduled a return visit to correct the problems. I left a detailed sheet on the exact problems and what I wanted corrected. Also, I asked that no tire dressing be applied as it splattered both sides of the Jeep after the initial visit. Upon picking up the car I noticed the tires had been coated with a heavy dressing again. The shimmy was corrected but it still pulls slightly to the right. I will now be using another service center that has been very proactive on past visits.

I had an appointment that turned out to be worth the wait. I will just say that my customer service experience was extremely excellent and it pays to be patient. My vehicle was inspected and service with great care and the delivery of the service done was explained by Moss who demonstrated superior customer service. I appreciate his professionalism and expertise. I give Big O Tires on McHenry In Modesto Ca 5????

I went into Big O Tires at Skyview Drive Kansas City Missouri this morning because I had a rattling in my car. I thought it was the engine. Jake came out and heard the noise and knew immediately what it was and he repaired it and I was out and on my way with a quiet car again within 20 minutes. Jake did an excellent job and I really appreciate his quick response.

I asked for an oil change, wheel alignment and spark plug change. They “warned me” that plugs break sometimes on removal. Conveniently they broke 4 sparkplugs in my engine and are charging me $1300! The original quote of service was $521. I said charging because I am still waiting on them to fix their mistake as I write this review. 5/15/21. When I go pick it up, who knows when at this point, we will not be on good terms knowing they’re charging me for their added labor and mistake. Do not shop with Big O Tires. Sadly I can’t choose no stars so 1 will have to do.

I looked at the reviews before posting one myself and seen where the corporate office would respond and ask customers to contact them directly at corpremgmt@tbccorp.com, so before writing a review I decided to reach out and give them an opportunity to make the situation right before leaving my review. After several emails and not even one response from the company I decided to go ahead with my reviews.

Please don't be the person who just shakes your head yes when they tell you your rotors are in need of resurfacing. They are very likely taking advantage of you and for lack of a better word they are liars. The Phoenix Foothills store played this game with me. I told them (as I usually install brake pads myself) that I originally asked to put ceramic pads on the vehicle, and was insulted they tried this tactic with me. They also put the cheapest pads (steel composite) on my vehicle as I refused to be taken advantage of having my rotors resurfaced. I pulled the pads off, replaced with quality ceramic and put them on their counter telling them they can keep them. Just to let them know that I knew what they did.

My two front tires vibrate when cold and vibration is less after few minutes driving I explain to the clerk. They took the truck and after over an hour they returned it. They said balance was “out of wack.“ They give me the key, I went to the car and look at the tires. I see it has the same old weights, came back and told them, "How come you said you did balance cause it was bad but you didn’t put new weights?" They start making excuses and totally changing the story. Anyway, I don’t think they rebalance the tires. Maybe cause it was gonna be free and they were not making any money. They just make me waste my time.

The problems at my local Big O store started when I was called about a "loose" TPMS sensor in my tire. Going to the store, I had to explain that the TPMS dash light never illuminated and the sensor was in pristine condition, so not only did I not hear it rolling around the tire while driving, it was not damaged consistent with rolling around. They put it back in when replacing the tires. The service manager never called to let me know the vehicle was ready as he said he would. I called because it was getting close to closing time and I needed the vehicle. The TPMS light was illuminated and the manager said it would go out after a few miles.

I regrettably purchased a new set of tires for my Jeep Wrangler at the BIG O TIRES in Bakersfield, CA on Ming Ave. When I arrived they treated me just fine and were helpful in choosing a tire UP UNTIL THEY HAD MY MONEY. THIS IS WHERE THE NIGHTMARE BEGAN, when they installed my new tires they broke 4 of the studs where the wheels were mounted. They never checked their work for safety and allowed me to leave that shop in that condition. Thankfully I noticed my tires rubbing as I was leaving so I parked and MY JEEP NEVER LEFT THE LOT THE ENTIRE TIME. I walk inside to inform them of the issue and they tell me to pay for spacers and that will fix the issue that they should’ve checked before I attempted to drive away and possibly be fatally injured when I lose a tire on the road.

The guy I spoke to, Jason, gave me an "estimate" less than one third the total final cost. He kept calling and adding on extra parts and slipping in extra costs for things I had already covered with him. When I told him I was fed up and wanted to back out, he said "Too late, it's done, pay the bill and call your lawyer if you dont like it." Well, it's a lot cheaper to just warn everyone I can to steer clear. There's plenty of other, better, more honest shops I can take my car to.

**STAY AWAY** I am 42 years old. In my 26 years years of driving and owning 14 different vehicles, I have never received such poor customer service nor have I even been treated so poorly. The owner, Gabriel, and his manager, Tom, and assistant manager Chris, care nothing more than money. Further, they are reluctant to honor the tire or repair warranty as outlined on the Big O/TBC Corporation warranty website. I have had my vehicle in their shop for a total of three months this year. It’s still there now. I’ve spent over $5K with their shop this year, and I have new drive that is now inoperable. This one will not go unnoticed. **STAY AWAY**

The Short: Poor quality of work, poorer customer service, unprofessional staff, and long wait times.

I have used the Big O on Crismon in Mesa many times in the past and although they were expensive I felt they did a good job. Recently I purchased a used BMW X5 and felt it needed an alignment. When I took it to Big O the first words out of his mouth was that it would be a specialty alignment as it was a BMW. He wasn't even sure they could do it. I talked to a guy the next day who said they could do it and that it would run $100. I set up an appointment for the following morning.

2013 HONDA CIVIC ( for teen son's car)- only gave one star because I had to: 10/04/20 came in for oil change and TPMS (put new sensor on tire); I asked for diagnostic test; they said they only need to do vehicle inspection for 24.99 since check engine light not on. Big O said I needed coolant flush, shocks, and struts. I paid $1743. 10/07/20 car had trouble starting. I had to press on gas three times and never had to do that before. I noticed no oil change on receipt and TPMS light was back on. I took car back, ordered oil change again and TPMS light removed again. Asked them to do a full diagnostic check AGAIN but this time for free.

I asked my minor child drop my car off to get 2 new tires. I had already filled out everything online and she was just dropping it off. The manager Mr. **, had my minor daughter sign a document authorizing them to double the bill costing over $316. She had no idea what she was signing. I was shocked when I went to pick it up and I had the original authorization for $152.... I have filed a complaint with the BBB and the Attorney General. I will never shop here again.

DO NOT USE BIG O TIRES. I would give 0 stars if I could. I took my car in to Big O twice and told them about a really concerning noise and shaking that was happening in my car. The first time they charged me $350 and claimed to have fixed the problem, but didn't. I took it back in, they said they definitely fixed it this time and charged me $700. But it still wasn't fixed. I had a friend ride in it with me (who isn't even a mechanic) and he immediately knew what was wrong with it. I took it in to Big O one last time and told them what my friend said was the problem. They looked into it and then agreed with him about what the problem was.

So I went in to get my brakes done, because my steering wheel shakes I knew I needed rotors for sure, and check what a knocking was in the drivers front. I told him I was diving to Alberta and back and wanted it to be safe with my girlfriend and son along for the ride. I asked how much does he think around $500? He said no not that much. So I was extremely surprised when I show up to get my car and it’s $430 for two back rotors, no pads or anything and also no idea what the knock is.

I had my brakes ans rotors replaced at Big O in Santa Fe and since the first month I could tell there was something not eight, I took it back and they had to replace the rotors they had just installed coz they were warped. After that the brakes always sounded like they were grinding or had a shaking in the steering when I used the brakes. I kepted taking it back but the insisted it was me or dust on the brakes. I just took my car into a different reputable repair shop and was told that the rotors on there were too thin for my type of car, so they had to be replaced again at my cost. They also installed the incorrect wiper on my back window and wouldn't replace it with the correct one.

If I could do zero stars I would. First I dropped off two new tires and two new rims to get mounted. I got there at opening before 7:00AM. The man at the counter told me he would call me when they were done. No call, so I called at noon, he told me they were done. I got there in about 10 mins to pick them up. I picked them up and dropped off two more new rims and tires to get mounted. I called at 3:30 PM to see if they were done, he told me no, but they are in line and will be done before close of business and that he would call me when they were ready. I never got a call, so I went there at closing, not even started. When they finally got done they loaded them in my car.

We were driving cross county from California to New York when we picked up a nail in a tire somewhere near the Rockies. We went to Big O Tires in Broomfield and they were able to repair the tire quickly and efficiently. The manager William was very friendly and didn’t even charge us for the repair. That was an awesome ending to what could have been a long and costly delay. Great customer service. Each person we dealt with was professional and courteous. HIGHLY recommended.

I asked for a normal oil change with dino oil. They explained it would be an hour. They called me to pick up my truck. When I got there there was oil all over the outside of my white 2020 ram I just bought a couple weeks ago. The worst part is when I got into my truck it was rubbed all over the inside as well. (I took pictures) on my cloth seats and everything. Not to mention they put semi synthetic oil and not natural oil like I was requested. I called to talk to the manager to resolve the issue. They said there wasn’t one working that day and they would call my the next day. They never called so I called. Still no response so I called the main office and filed a complaint. They said someone would contact me and to call a lawyer if I felt some type of way. Smh. I will never use Big O Tires for any service what so Ever Again. Nor will I ever refer anyone to any location of theirs. People are better off going to Walmart.

I brought my car in to Big O Tires on 1738 Crimson in Mesa, Az. Had serpentine belt installed, coolant flush and front end work. Got the invoice and it stated total labor 700.01. I question the labor cost. They stated it took 4 hours to complete. I asked what is the cost per hour. He said 135.00 per hr. I said that comes to 540.00. He was rude and said it's 700.01. I called corporate. They said that's it. Waiting to hear from the top man. It's been 8 days. Also they used my car to pick up lunch. In my trunk all types of condiments. Don't let them put air in your bicycle tires, the worst.

I took my 2010 Ford Ranger to the Big O in Santa Cruze, CA. It needed new tires and brake work. No problem. They also suggested some other services which I agreed to. In the end, they charges me for a cabin filter (a 2010 Ranger does not have one). They said our mistake. The bad news gets worse. When they turned the front rotors, they crushed the grease caps and grease leaked out - I don't know why they even took them off as it's not necessary! They also destroyed the boots on the outer tie rods. Sadly I can't prove this as I don't have before pictures, but the Ranger had less than 42,000 miles on it. I was just happy to get out of there with some cash in my wallet and my truck back.

I had my car towed to Big O Tires which I pay for. My water pump went out. "Please tell me what it's going to cost," I said. That's ridiculous. He told me where he got the parts. I called them at Napa and that was voice almost three times the cost of what they sell the pumps to him for. He lowered the price a little bit. Said if I didn't like it I come get the vehicle deer in the coronavirus and no way to get there. So then I filed for the rebate because I used my Big O credit card. Made a copy of the invoice of my confirmation. Checked on it today and it says no match found. Chat with them. They said resubmit it. "Try to resubmit it." They wouldn't take it said no match found. So twice in one deal Big O CC off. Don't trust Big O cc. Is not the first time they've done this.

Sent us home a car that wasn't aligned after we made the appointment for it. We had to make another trip down there to get it done. Car was great after the work was done. We decided to use them again because it was done so good.

Big O could not figure out that nearly 4.5 quarts oil will Not fit into an engine that only takes 3.8 quarts. They Keep forgetting to do alignment even though it is on the work order. Will only go back one more time and then that's it.

I received the best service from the owners of Big O Tires in Murrieta, California. They provided fast service with a friendly and caring attitude. I recommend the store and the owners! I arrived without an appointment and they got my car in and completed in a very fast turnaround time.

They are amazing and will work with you to figure out the problem and solution. They are great and will not say something is broke if it's not and have always been welcoming. Never upset or rude. They will Take time to explain details and make sure you're ok with what is going on. The may take longer sometimes but it's to make sure all is finished properly and safely.

Just wanted to take the time to share my experience with Big O Tires. Everyone was really nice and helpful. Nivaro ** is one of the service advisors and he helped me out a lot. He has great customer service skills and he made sure I was taken care of. I went in needing a new tire and I didn’t need to wait much. He made sure my tire was switched and I was out of there in no time. Thank you so much for your help Nivaro!!

On January 24th I brought my 2015 BMW 328d in for an oil change and tire rotation at one of their Reno, NV locations. Later that day I got a flat tire. On January 26th the oil light on my vehicle came on and I pulled over, the car shut off and would not stop. I had my vehicle towed to the nearest dealership, the technician there said the drain plug was not put back properly and all the oil spilt out and the engine seized, totaling my vehicle. I called Big O and was referred to their insurance, Acuity Insurance, an insurance company which has a poor reputation among insurance professionals. It took the claims adjuster nearly three weeks to look my vehicle, and after four weeks made me an offer of approximately $800, which is obviously unacceptable. Litigation in small claims court is currently pending against this Big O Tires location in regards to this issue.

I bought tires from the Thornton store in Colorado. Ok for a while then started going flat took it 4 times for them to figure out what the issue was. You would think after the 1st time they would have figured it out and offered to replace my tire, only replaced it after the 4th visit (one I had to go to Les Schwab for them to tell me the issue). Ridiculous that tire experts would not know what was wrong. Took another tire shop to tell me, unfortunately I had to go back to get it fixed due to warranty but will never buy tires from here again. Do be cautious of where you go.

Today 01/07/2020 I used the services of a Big Tires, 7589 El Cajon Blvd, La Mesa CA 91942. Service is very helpful but unreasonably expensive! The service employee, **, showed me the presence of oil on the surface of the power steering pump in my Highlander 2007 v6. And he explained to me that this leak is small. Can create problems in the safety of the car and it is necessary to urgently change the power steering pump. And he convinced me that the real cost of this power steering pump is $739.20, and the cost of work is $240.

Big O Tires at 1150 West southern Ave Mesa Arizona 85210 store manager ** phone number for 480-500-5006. I was treated with such disrespect by their sales associate and their manager. Was called a liar. Got no service. Is Snorlax the integrity and customer promise that Big o tires promises the community.

Joe and the crew took good care of me. Best tire warranty out there. After a road puncture on a 4 wheel vehicle had to replace all 4 tires, only had to pay for mounting, balancing and alignment. Saved me $600. RB. Retired USMC

I am very displeased with the service I've received over the last few days after a blow out tire on the highway. I was on hold for over 35 minutes with one store to be told that they had my tire in stock (after calling multiple stores). After a 30-35 minute drive on a spare (donut) the tire wasn't even the correct tire. I left without getting my tire repaired, I wasted both my time and gas driving and in addition this was occurring with an extreme alignment (heavy pull) issue from the blowout. I called a different store to order the tire, replacement was scheduled for 2 days later. I call the store (where I scheduled for my tire to get delivered) to get an update and again was left on hold for 15 minutes just to be asked what I needed help with after explaining to the first person who put me on hold.

Not a good experience at the Fort Collins Big O Tire store. Brought in my Lexus SUV in for new tires and alignment. Waited over 2 hours for the work to get completed, longer than expected. When I started the truck, a loud alarm sound went off and several traction warning lights (VGS, VSC) came on. I went back into the shop and talked to the manager about the issue. Several Big O tire employees tried to figure out the issue. The end result was the SUV was not drivable and needed to be towed to the dealer. The dealer found several problems: VGRS actuator assembly failed and the Spiral cable assembly was broken (in neutral, steering wheel would spin around making the SUV un-drivable). Total cost of repair $4990. This is not right, the SUV was in good running condition prior to bringing it to Big O tire, while in their possession something happened to cause the SUV to be un-drivable.

I scheduled an appointment with my tire "order" online and received a confirmation. When I arrived at my schedules appt, they could not honor that time nor sell me the tires I "ordered." Not one Big O location in Idaho Falls has the tires I needed for my daughter's car, 215/45/17, a very basic and common size. I drove 2 hours to get to this appointment which amounted to nothing. Will NEVER do business with them in the future, ever.

Tires are tires but the quality of service you get is very important. Their mechanics impacted my daughter's tires on so tightly that it ruined the brake rotors. They did nothing to compensate for the over $300 to get it fixed. I went back today to get the tires rotated and requested they not fully impact the tires on and use either my torque wrench or theirs. They refused and informed me that they were denying me service. For what?! Requesting that they actually do their jobs? These people are uneducated and untrained. Do yourself a favor and stay away from this company.

I came in for oil change and everything went within the time I was told, Manager Deyrick ** handled everything with respect! He was very helpful to get me in and out in a timely manner. Thank you very much for the new neighbor coupon for moving to Elk Grove!

We purchased four new tires from Big O Tires in February 2018 and paid extra for the 3 year warranty. In November 2019, while in the middle of moving to a new city, I got a flat tire while driving on the interstate on a Monday night. When I went to Big O the next day (Tuesday), they said they didn’t have our tire in stock, would “put it on their next order,” and should have it by Thursday. We asked if they could substitute a comparable tire, but manager Mark would not approve the request and said we would have to pay for the new tire unless it was the exact tire we purchased before.

Took my 80 year old mother-in-law's car in to have a leaking tire fixed. They were prompt and polite. Perfect service! They did their good deed for the day and had compassion on her pocketbook. I will definitely return in the future.

4 OCT 2019. On 9/27/19 I had my roommate bring in my 2003 Windstar to 653 Old RTE 66, in St. Robert, MO Big O’s for a tire rotation and I had a Coupon for an oil change for 29.95. I do have Big O Tires on the van. On 10/2/19, 5 days later I get a flat on the highway. Bring it in to Big O’s and they told me at this time that the threads are showing and I need new tires, it is unfixable, both front tires. Fine, I can do that, but I told ** on the phone, that NO ONE said my tires were bad or the threads were showing when they were rotated 5 days ago!

I got an alignment and two new tires. I brought it back after the alignment was finished it was still pulling. The did another alignment. I test drove it after it was still pulling. I said come on test drive. They declined. The next day I asked for a refund back on the tires and alignment. They told me no. So I called the bbb on them and their customer service department. These people suck. Never ever do business with them.

3-4 months ago I sent my wife to the Camdenton MO Big O store # 25013 with our 1996 Mustang with only 57000 miles on it and they broke 2 of the center caps and wouldn't replace them. Today I sent my wife to have to new tire put on and when she got home another center cap was missing, now I had replaced the center caps after the first time at a cost of $120.00. When she called she was told they were on when she left so too bad not their fault. I have done a lot of business with Big O with my work truck. I will never use Big O again.

I stopped in at 51st Ave. and Peoria Big O Tires and order a set of tires for my 2016 Ford transit. I talk to the owner and basically the price didn’t even come up in our conversation. I was expecting less than $400. They didn’t have them in stock so they ordered them from another Big O Tires. They said they’re shipping then it wouldn’t cost any additional for the freight service. Four days later they arrived they called and I came in to have them put on. It took three visits when they would actually acknowledge my presence that I was there waiting to have tires put on So I called and set up an appointment so I couldn’t at least be expected. One hour later they were asking for $550 for two tires that they just installed.

I went in to have an alignment (by Big O 1 year ago) done since an adjustment bolt had come loose and ruined the alignment. I go get breakfast, come back to a $3000 estimate. This is a 90's 4WD vehicle worth maybe $3k. I had previously replaced every single front suspension component on it aprrox 3 years ago and some parts less than a year. It drove great, didn't wander, didn't make noise, and had very tight steering. It has 3 yr old Rancho RS9000 (the best Rancho makes) shocks on the front. They said it all needed replaced. I consider myself a very capable mechanic.

One of my tires was noticeably flatter than the others so I took it in to have them look at it. They told me that my wheel itself is corroded so they scrubbed off the rust and sealed it. They told me they were not sure if the sealant was going to last so they did not charge me. They also recommended me places to see a wheel specialist if the tire starts leaking again.

I bought tires from BiG O Tires last year and also had my oil changed there and never had any problems until now. I called to make an appointment because of a strange sound that I was hearing coming from my vehicle. On 6/28/2019, I brought my truck in to Big O and the auto mechanic Kevin, took it for a drive to see if he could hear the noise that I had told him about. After he test drove it, he told me that he thought the noise was coming from my brakes, rotors, etc. He put it up on the lift and removed the tires and said I also had a busted/broken caliper and that the rotors, brake pads and caliper needed to be replaced. I asked if he was sure this was the problem and he told me yes it would get rid of the noise that my truck was making. I paid $654.53 to have the work done.

I called the day before so I could have my brakes checked. I was late for my appt so I called, made sure I could still have them looked at and Pablo said, "Yes bring it in." When I got there he asked if the problem can be heard. So I drove around, came back. He said he would have to charge me for a Free service to look at it further and treated me like I have never done business with them which I am still paying on. Really disgusted. I until today liked them.

Went to the Big O in Canon City CO. Needed an alignment on my Chevy Captiva. 4 hours to complete. I had an appointment and it took 4 hours to complete. It cost $300.00. I was charged for items not needed. The mechanic didn't know what he was doing. When I left the alignment was worse than when I brought it in. I drove to Pueblo CO and went to the Big O there. They were able to align my car in a short time and sent me on my way at no charge. Don't go to the Big O in Canon City.

☆Customers BEWARE☆ Since January of 2019 to May 31st.. I have now spent over $2500 here. May 18th I had my vehicle serviced for cooling cutting in-and-out.. Set it was my radiator that was cracked and had to replace it.. Costed me over $700, Literally a week later coolant was spilling out onto the ground and under my hood was smoking.. Call them up and they told me that it was under warranty.. I get a call the next day and they tell me that it was the water inlet hose and it was never messed with because it had nothing to do with the radiator and wasn't under warranty. Had my vehicle all week saying they couldn't find the part anywhere and had to order from a dealership which I later looked up myself that is running anywhere from 15 to $25. They were charging me $59 for the part.

I had a flat tire and pulled into Big O Tires. Justin and Mark came out to help me. They were friendly and so kind. They first tried to put air in it but the tire was damaged. They asked for a spare, I didn't know I had one. I thought the round thing on the back was for decoration. They undid it, put air in the spare "raider" type hat on who also came out to help. I will recommend them to all my friends and family. It is so awesome that there are honest and nice people in this company. Thank you.

Took truck to Big O Tires for a alignment and tires. They said they would check the front end for the alignment and make sure everything was good. Left shop and 10 miles later drivers side lower ball joint comes unscrewed and lower a frame axle on the ground and body damage to the front fender. Talked to Big O and they stated "too bad" and that it could not be them. So cotter pins need to be checked every ten miles. Jon ** said he would have them look at the bolts, since we just did the front end. The car had been driving over 100 miles before going to Big O to get the tires replaced and and alignment done.

I made an appointment for wife's car for the next day May 14 2019 10 am, idiot said, "We don't have Castrol GTX 10-30." New owner only has bottom of the line Pennzoil garbage, we have 4 cars and spent 14-15k over the years. Idiot told my wife it's owner's policy, he said, "You can go buy your own oil and bring it back tomorrow. Wife showed up 10 am. Another guy said could not do it.. After 8 years this new owner's is an idiot, so she went next door Full Circle Autowash.. $15.00 I will never go back to this Big idiot O Tires again, and I will tell 1000 people...

They overcharge for parts and double dip on the labor. Also sell you services you don’t need. If you can possibly go somewhere else save your wallet and go somewhere else. This company is in it for the money and only for the money!

Stopped by Big O Tires at Cross Roads (Gilbert/German roads), Chandler AZ on 04/17/2019, at around 2:55 pm. I moved my car in front of the shop to get my tires pressure adjusted. I waved to the attendants, well in view, they looked at me and did not acknowledge my presence. I even waited for about 5 minutes and no consideration given to me. I left and went to a Discount Tire shop. Even before I opened the door, the attendant came to me with "how can I help you?". I was even offered a bottle of water while the tires were being taken care of. Also I got a free tire rotation. Guess where I am getting my tires from now on...

I had a flat tire that was not repairable. They helped me with a different tire and were very kind and inexpensive. I would recommend everyone to go to their shop. I was at the new store in Falcon Colorado.

I paid about twice as much for tires at Big O Tires in Yuma, AZ than I would have at other tire stores. They claim to have the best nationwide warranty. Including three year free repair and/or replacement. Had two tires replaced under their road hazard warranty. Had to pay for mount and dismount on both. It's not free. Half way through the 45,000 mile warranty, one and a half years later, three of my tires needed replaced (one was replaced under road hazard warranty two weeks prior). Free? No. I went and purchased four new tires at a competitor for the same price as their three under warranty. Less than half of the original purchase price.

Sign says buy two get two free. But you have to buy four with an alignment package and that come out to $525.00 for two tires!!! Ridiculous. How can two tires cost $525? Clearly false advertising. My first quote for two tires was $213.95 for two, sounds about right.

I had bought new tires about a month ago and had concerns and issues I had advised Big O Tires supervisor and manager.

I am a firefighter locally and I have had several people warn me about this place...but like a fool I tried anyhow. I took my truck in for a loud whistling sound. After 900.00 and three full work days with my truck problem not resolved and was charged an extra 500 dollars for work they forget to do. Nick the supervisor was very rude and dismissal. I will never go back to this place and you should not either. I will make it my mission for the next year to tell everyone I know on social media and to the 3000 firefighters I work with. I give your service an F. What a terrible experience!

I wish I could give 0 stars! Brought my car to replace 2 tires (had a bad puncture in one, so decided to replace both). Result: One of the rims scratched (I have detailed the car recently and I KNOW there were no scratches before). After replacement they didn't even offer my fiancee (she brought the car) to keep one perfectly good tire, so I had to return to get it. One of the tires they replaced was way out of balance, luckily (yeah) I was coming back anyway. They claimed that "the weight fell off", which was BS - weights were on when I've inspected the troubled wheel.

I bought new/used tires the day before taking my car to them for alignment. I was told cost for alignment would be 99.99. When I picked my car up my bill was almost 180, you know for "taxes and fees". 3 days later my car is driving worse than when I took it in, it is now jerking, throwing me into next lane at times. I take my car back up there. They do another alignment and tell me my tire (new/used tire) is bad and an alignment will not help until I buy new tire. Why was this not mentioned 3 days prior when I took it up there and paid for an alignment. My husband then inquired about new tires a week later with them. We were told it's buy 2 tires get 2 free. The tires were $72 each, but total would be $523. The 65,000 mile tires were 121 each, buy 2 get 2, total was $673... I'm no math genius, but this does not add up.

I am a 73 year-old disabled Vietnam veteran. I had a power steering pump replaced on my 2008 Cadillac DTS by Big O Tires in Carlsbad, CA in January and was charged over a thousand dollars. When I contacted the manager, Brad or Brent and told him that I felt their shop had overcharged me, he basically told me "tough **, you signed the work order". I advised him that I would contact my credit card company and put a chargeback on the card, he stated that he would contact his lawyer. He indicated that would be fine and "could care less" and that his lawyer would handle it as he has in the past.

Visited the Big O Tire Center in Elk River, Minnesota, I need a complete set of tires for my 2016 Dodge Ram. Bought the tire approximately $900, figured as long as I was there I would have the oil changed and a new set of wiper blades installed. While waiting for the tires and service the tech suggested a front end alignment, I made the decision to wait on the alignment but was still charged for labor $125, took 3 days to be credited for that. Was to receive a rebate on the wipers. That was in October, after not seeing the rebate in January contacted Big O. Was told it was lost in the system, I should see a prepaid card in 14-15 days, been over 2 weeks and just received an email that it had been approved. Should see a card in 14-15 days, this is 5 weeks after my contacting them. What a fricken joke, I will never do business with Big O again.

I've been going to the Big O in J'town for years. Shannon ** and the people there do a wonderful job. Very knowledgeable and professional. Wouldn't trust my car's tires to anyone else. Can't beat the free rotation and balancing or replacement warranty that goes with their tires.

The owner went over and beyond to resolve all my issues he is a great person

I have Big O Tires brand on my car and it’s due for a tire rotation so I bring my car up to the Outer loop store @195 Outer Loop Louisville, KY 40214 for tire rotation service. The service rep. say it will be a 90 min. wait so I said I will leave the car and come back in 2hrs. So 90 min. later the service rep. called me and says that they cannot rotate my tires because the tread of the tires is down to the wear indicator and tell me I need new tires so I told him no not at this time and I will be up to get the car. So when I get back to the store I have a look at the tires and the tread is not down to the wear indicators! There is at least 3/32" to 1/8th tread before it gets to the wear indicators.

Schedules tire change with specific OEM tires and was confirmed. When I called the morning of the appointment to make sure they had the tires, they told me they did not have those in stock. Sorry. Why have an appointment system that prices specific tires.

One of my tires had a slow leak due to a nail so I took it to Big O in Boulder to get it patched. They told me it was in a location that wouldn't hold a patch and the tire was a goner. Furthermore I would need to buy 4 new tires. The car was brand new with 4K miles on it, same goes for the tires. I got a second opinion: the Subaru dealer patched it for free and it has held up for 6 months so far. What a surprise.

Went to Big O Tires in San Jose to get a camber adjustment. This is a very simple job that I normally do myself on my car, but have my hand in a cast and can't use tools. The salesman said it would be a 2 hr. Job and would cost $330.00. WHAT? I am not going to pay that much for a $14/hr "technician" to turn 8 bolts on top of struts and adjust my wheels! I went home and paid my neighbor's son $40 to follow my instructions. Got job done in 15 minutes. In short, they rip off unknowing customers.

Shannon had locked in a deal for me for a set of tires. On his day off, the tires were sold. I came into the store for my appointment, Shannon advised what had happened but got me an even better deal. Shannon is honest, dependable and cares about taking care of his customers. I will be going to Big O in Jeffersontown on Taylorsville Road for future tires, brakes and oil changes because of Shannon's customer service.

Shannon ** went out of his way to help me get the best deal on 4 Goodyear Wrangler Tires, and saved me $$$, was very helpful, answered all my questions, very polite, got me in and out very fast. Made me feel more like a family, friend. Not like a customer. Shannon ** was easy to talk to. You can tell he likes his job, by the way he gets along with his coworkers... I am sold on Big O service. Keep up the good work. I have told all my friends and family to go to Big O Tires in Jeffersontown KY and ask for Shannon **. He is one of a kind.

I had my car towed to Big O Tires in April where I purchased two brand new front tires to the tune of $300. They kept me there for 3 to 4 hours and had a few minutes before 7 o’clock when they were closing they rushed me out the door. Six months and less than 4000 miles later I have two totally worn out tires that the Steelers coming through on the center where I was told to bring it down and I would be taken care of and when I arrive 25 minutes from my home I am now being told it is due to an alignment issue that I refuse to address when I had the tires put on initially from them when I purchased them.

I had a flat tire while traveling home from a meeting in Cheyenne WY. I went to Big O Tires on Yellowstone Ave in Cheyenne WY at 5:15 PM and was back on the road with two new tires by 6:00 PM. Cory was my salesman and he made me feel better and got this done for me. He was awesome to work with. I highly recommend Big O Tires to anyone looking to purchase tires and if in Cheyenne Wyoming ask for Cory. He will set you up!

Stephen ** at the front desk helped me like he was my best friend, yet he didn't know me. I needed new brake pads, rotors, 4 tires & a few more repairs done but I only had a certain amount budgeted for today, which wasn't enough. Stephen kindly offered to help me fill out 2 different credit apps to see if I qualified so I could have everything done today? Sadly I didn't qualify so Stephen went even further & asked the mechanic in the back if there was anything he could do to lower the price? He came back & said they're able to resurface 1 rotor which saved me a lot of money. I was going to walk to my bank to withdraw the money needed since my car was already up on the lift. My bank's only 5 blocks away, but Stephen said, "No, I can take you in the company truck really fast." So kind & helpful! I will be bringing my car back for any & all services needed in the future. Thanks so much.

I should have learned my lesson a few years ago, but I guess I didn't. I sent my daughter to Big O Tires on Rock Springs in Las Vegas, NV. When my daughter got home she saw that the right rear hub csp was missing. They told her that 2 of the clips were no good, so what did they do, put the hub cap back on and told me that it probably fell off when she was driving. I asked why did you even put it back on in the first place knowing that 2 clips were no good. Couldn't get a straight answer from the manager who was Michael ** and they charged her for Tire Protections $44.72. She did not request that and was not asked if she wanted it.

I had all 4 tires replaced from former NTB at the Arden Hills location in July 2017. I have 15000 miles on them with one tire rotation. I came for a simple rotation and oil change. They did not have a filter. They are telling me that the front tires are bad due to infrequent rotations. He also wanted to tell me issues with my rack and pinion. He kept trying to sell me 2 tires and said they are not under warranty. He also wanted to charge for the unlimited tire rotation I have. After 2 hours of nothing getting done, I told them to put the old oil filter back in and get my car out of the garage. He wanted to charge me for the oil with a dirty filter. The next day I see a poodle near the driver side wheel. And where I park my car at night has no spots. It looks like a boot of some sort was cut and is now leaking. They are crooks. Horrible experience. Never go to Big O Tires. I'm guessing they'll be gone in a year or two.

Had 4 new tires put on my truck today. Driver front had no valve cap on, driver rear had a green cap, passenger side front and rear had black valve caps?? Ok Driver side did not get new valve stems, yet the passenger side did, OK Driver side front had 49 lbs. Driver side rear had 70 lbs. along with the passenger side front and rear 70 LBS. WHAT THE **??? That much air in a tire on wet roads is going to get people killed, NO ** IDEA.

After waiting for them to repair my spare tire jack extractor I finally got it in and they also changed my oil and filter at no charge. Gotta give credit when it's due. Thank you Big O Tires. I was getting upset driving in 108 temps without my spare tire. Special thanks to Wil at Tempe Big O Tires.

My son went to the Big O Tires store in Savage, Minnesota. They asked what can of oil and he said what ever the manual says. The manual said 5-30 weight (not synthetic). They put synthetic in and charge him $72.00 vs $34. They saw a young man and took advantage of him. Stay away from Big O Tires. They will rip you off.

I started only purchasing tires and then was informed that they do oil changes and other services. I thought I had built a trusted relationship over the years and then when they performed ** work after spending $1800.00 they attempted fix it and after being unsuccessful they denied there was a problem even though the car was hardly drivable and I provided proof from 2 other mechanics. I filed a complaint and was unsuccessful so I had to purchase another car immediately needing transportation to my new job. Here is over a year later and I am still pissed about how nice and accommodated they were up until you have an issue that they created and then they are rude and no longer accommodating. DON'T BE FOOLED by your first good experiences cause they will screw you in the end. Trust Me!

These tires are not 10 ply, if even 5 ply. The sidewalls are so thin, just bumping up against a curb will destroy the tire. No wonder they give "buy three get one free", and other discounts.... including free road hazard. They know sidewalls won't be covered. If they advertise a name brand, they always try to save you money trying to sell you their Big-O junk!

Big O Tires Sucks! 60,000 mile tire went bad after 6,000 - I was driving on the highway when I heard a weird popping noise, my tire went flat in seconds. I pulled over immediately and had roadside change it for me. I took it back to Big O and they replaced it, then told me it would be nearly $100. They said I ruined the tire by driving on it flat. The tire has no external evidence of anything that would cause it to go flat, no holes or anything. I don't understand. Then, they told me that a lug nut was stripped and for me to drive to an auto parts store with 3 lug nuts instead of 4, buy a lug nut, drive back 3 miles and they would put it on. I put it on myself. I will NEVER deal with them again!

I have been taking my vehicles to Big O Tires in Shepherdsville, KY since the 1990's. My husband has also taken vehicles since the late 80's. My in-laws also use Big O Tires. All the employees have treated me courteously and timely. William ** and his wife Dawn stand out above all others. They are dedicated employees who really care that customers have a good experience. They have been there to assist me in emergencies as well as scheduled visits. They have helped me purchase tires that will not only look good, but tires that are the best for the least amount of money.

Brought my smart car with less than 17,000 miles to Big O Tires Redding Ca for a basic oil change. Never any issues with the TPMS indicator on my tires until after the oil change was completed. Three weeks ago I had Firestone replace my brake pads and that is the only work I have had done on this car and they removed the rim and there was no damage at that time. I called Big O after low tire warning on the drive home immediately after the oil change and they said to bring it back so I did. They just reset the TPMS indicator light and said it was fixed and said they did rotate the tires and balance them free of charge on my first visit and they must have forgot to reset it.

I went to a Big O franchise in June of 2017 with overheating. I spent 1723.00 that day to have all new belts and an alternator installed. I am a single grandmother on my own, to boot! The car was way too noisy, and still overheating, and so in July of 2017 I took it back and said they did something wrong (well within their 90 day guarantee of work performed!). They said their work was fine but of course I needed then a new radiator. Another 600+ dollars! But said the belts, etc. were fine. Well - since then my belts have just been coming off! I had another mechanic replace the main belt, and he said that the alternator was installed incorrectly, and because it was I would need a new one. He said to contact Big O. I did - all the way to their corporate office! They don't care to stand by their word! And obviously don't mind doing wrong to a single grandmother, either! That's pretty bad. Look out.

Best customer service experience I have had in a long. I am so happy and relieved I came to Big O Tires. They fixed my car quickly, and informed me on what was going on and what needed to be done in a way I could understand. Big O Tires went far beyond my expectations. I highly recommend taking your car here, you will not be disappointed.

If you live in Kansas City, do not try any of the stores here! I wasted over 6 hours trying to get my truck tires rotated and balanced and an alignment. (NTB installed them before Big O took over). I made an appointment at the Englewood store and the manager there told me they could not align because they were real busy and only had one rack, #30 min. later a mech. told me he could do the alignment but not the rotate and balance because they only had 1 rack for trucks and were too busy. 2 hours later they told me that the alignment machine would not read my truck. 2 1/2 hours wasted!!!

In late December 2017 I took my vehicle to Big O Tires for new tires and an alignment. Shortly thereafter (next day) my right rear axle seal developed a severe leak. I took it back to them but once the vehicle was on the lift it was evident that the leak had developed prior to my visit, it was just coincidence that it became severe immediately following them doing the tires. I am an automotive technician myself and am fully capable of the repair myself. However it was a week before Christmas and I had family coming in 2 days. I did not have the time to do the work myself and I needed my vehicle operational, so I had little choice but to pay them to do it.

I went to the Big O Tires in Cottage Grove, MN. I needed 4 tires, so I thought it would be simple. Wrong. I get a phone call asking me to come back. Suddenly I need brakes and a new TPMS, as apparently one broke. I agree to the TPMS as I cannot prove when it broke. I deny brakes, and leave with my tires. This was on Saturday the 23rd of June. Monday I take my car to the dealership for an oil change. Miraculously my brakes are just fine and have 70% life left. I was also informed that there was no way my TPMS broke unless my tire went completely flat, which it never did. The spare was on before that. I feel completely and totally scammed. I know calling will do no good, however I will never do business with them again.

Big O customer for 40 years. Had THREE sets that lasted half as long as "warranty." Got a decent discount off a replacement on the first set. Made the mistake of thinking it was a "fluke." Put tires on two cars six months apart. Despite regular rotating/appropriate maintenance but sets also lasted half as long as "warranty." Owner of store in Greeley, CO offered the same sale they were offering to everyone else & would do nothing else. Forty years of loyalty ended!

These are the best tires I’ve found for my 2 Jeeps. They last and last. They have excellent tread in all road conditions. They Look really sharp and makes the cars look good too. You can usually get them at a buy 3 get 1 free offer.

Eric and his staff have always taken care of my tires at Big O Concord for the last 30 years I have used them. They are ALWAYS helpful with any tire needs, from the right tires to use, the best value and even to service when all I need is to have my tires inflated back to optimum pressure on a cold day.

I went in for oil and transmission fluid changes. They informed me that an employee had broken my shift cable, said we could work something out by them doing some "MacGyver" zip tie repair. Somehow it became my fault when I told them I had broken it before by trying to force the shifter into the low gears, D2 and D2. Only excess force would cause it to snap but they were like ** happens. I have no idea how long their patch will hold. Car won't start in Park now and previous repair cost me $600. I used profanity when they called me on the phone and this will nag at me for months as I suffer bipolar depression disorder. My review is ZERO stars.

ATTN FEMALES - DO NOT TAKE YOUR CAR TO BIG O TIRES. I took my car in and inquired about possibly getting 4 new tires. Two guys came out and looked at my tires and I made an appointment and put a $400 deposit down. So when I took my car in a couple days later, they could not get the tires off of my car and said I needed a key. And since I didn't have a key they wanted me to take it to a dealership to buy a key. No one ever mentioned that I needed a key to unlock the tires on my car. I'm a female - I have never taken a car in for tires before. My dad or my husband always handled it. How in the world would I have known that you needed a lock to remove the tires?

I first encountered Big O tires in the Yuma Foothills about 20 years when I took my RV in for some routine tire maintenance. My vehicle was damaged while at their shop and after a very heated discussion with the owner, she gave me a $100 "settlement" for the damages. Turns out that was less than half what the actual cost was. I said I would never go back to them.

I had a coupon which is to expire by May 31. I took my car into have a radiator flush. Told the guy who met me about the coupon left it in my car since I was going to walk to get something to eat while the flush was being done. Since I forgot about the coupon until I got home I called right away. Was told to talk to someone when I came in the next day to have the fluids topped off. The guy remembered me with the coupon but his manager refused to refund me the $20 coupon that was not expired. If they want my business and for me not to bad mouth that particular company then client have the right. It is always the motto make the client happy and they haven't. I'm very disappointed in how it went down even tho I made the mistake and forgot the coupon in the car the other who worked remembered it.

Had a great experience at Big O Tires on Madison in Kansas City Missouri. The employer Andrew done a great job on repairing my tire and Big O Tires had sent me a free coupon in the mail for a free tire repair Mount and balance. My only disappointment was the employees are not allowed to take tips. They should put a tip jar up front so we as customers can tip the employees and then the employee at the end of the week can split the tips.

I would want to recommend an experience I had with the manager of Big O Tires at 4695 Peoria. Her name is **. I have never been so well treated by anyone anywhere in all my 68 years on this earth. ** listened to my needed problem fixes for my auto then politely offered her interpretation with what was obviously years of experience and I agreed. The end result is she got my auto the oil change and tires needed for the amount of money I could offer and I drove away with what felt like a new auto and the confidence I was driving a well maintained auto. Please give ** all the kudos she deserves for all the attention she gave me and my auto today. I will return and be her customer for life.

Two and a half years ago, 35,000 miles ago, I paid Big O Tires in Draper, Utah $600 for a set of 4 tires for my 2014 CHRYSLER Town & Country minivan. They told me that the tires were warrantied for 80,000 miles. I had them rotated every 5,000 miles at their location. The tires were loud, not smooth-riding, and had really poor traction. I thought that it was the price I had to pay for the 80,000 mile life-span. They hydroplaned in a moderate rainfall here in Salt Lake City yesterday so I looked at the tread. The 2 front are down to the “wear-bars” and the rear are close behind.

Scam scam scam!!! I HAVE HAD NOTHING BUT ** LUCK WITH BIG O. I had my van tires rotated (at The Austin Bluffs Colorado Springs CO store) and within a week my brake pads wore out and ruined my rotor. When I told the manager that ALL He had to say was... If we are busy we DO NOT look at anything BUT if it WERE SLOW they look at brakes, suspension, etc to try and make more business. WHAT a crappy way to run a company. I swore never again but decided to try years later at a different store (off of Omaha and Powers Colorado Springs, CO) because my truck needed an alignment and they were the only ones available, (now I know why).

Beware. This Big O is not BBB accredited. It has a B- rate by the BBB and there is good reason. Jan 26, 2018. When I visited Big O (#05085 Shingle Springs, CA) for an oil change, Big O employee, Geoff, purposely tore up a Groupon card for 3 oil changes because it had expired. I asked Geoff not to destroy the card as it still had value for what I paid for it. I also explained that since I bought it, it was technically my property. Geoff smiled, held up the Groupon card, slowly tore it up, and threw it in the trash. I left the store.

I will NEVER return to any Big O Tires locations. I took my car in on March 15th for some regular maintenance on my car. Oil change, tires balanced and rotated, as well as an alignment. My car was in perfect working condition prior to my visit. Immediately upon leaving my car was not acting right. My steering kept jerking. It was a particularly windy day that day so I just thought, “Oh it must be the wind” and took it home. Today, March 19th, I was driving it to work and I was driving my car straight while the steering wheel was being held at a 25 degree angle. What? I literally just had an alignment done. Then my car jerks again and metal began grinding on metal. Luckily my work is just a mile from the shop so I immediately drove it right back to the shop and told them to take a look at it. I was told that my CV axle, lower front arm, and ball joint all needed to be replaced to the tune of $540.

Big O Tires in Columbia, MO is horrible. They “forgot” to tighten the lugs on the wheel on my tires after I paid for them to replace and rotate. Going down the highway, getting into a high speed wobble, causing injury... their response “everyone makes mistakes”. Their “mistake” is negligence and has cost me over $50k in medical bills and surgery so far. I asked the manager to have their district/area manager call me. No call has ever come. Paid for the full service of my engine. They claimed to do so. Same night looked under the hood and found out they didn’t check anything. Went back that same night, they checked it and said “yeah it looks like they missed a couple things” and told me to come back the next day because they didn’t have time to do the job they were already paid for. No refund offer for not doing the work either.

Starting Friday, January 12th I took my Chrysler 200 to Big O Tires. I've purchased all four of my tires from them and they all have a warranty. By the way, I been using this same shop for the last 6 years since I moved to Jefferson City. My tire was flat. They "placed a new tire." Tuesday morning when I went to break around 5 A.M. I noticed my tire was flat again. I went to 3 gas stations in the town I worked, but none of their air pumps worked because it was -2 outside. When I left worked on Tuesday morning I went back to Big O Tires. They charged me 27.00 for service even with my warranty. I picked my car up at 5:30 P.M. Drove to work and my car was super flat and ripped all up. I called the 24 hours Roadside assistance and they I was told they can not help me unless I have a member number. SMH!!

I bought a set of four Big O Tires brand tires. 265/65R18 AT. They only have 30000 and I had a blowout. They will not hold air. Always putting air in them even in the summer. One was so out of balance they had to put about 12 inches of wheel weights on the inside of my tire. I would not recommend Big O Tires. I will not be buying them again.

My son purchased a set of LT26/70R17/E from Big O and when he had a question regarding the rating compared to what he thought he had bought we looked up the price online and found there to be a difference in quote online from 194.99 to in store purchase price of 210.99 per tire. The store person saying there could be this much variation depending on the day of purchase? I don't know that this is a reasonable explanation of a price variance of 15 dollars a tire.

I take my car to Big O Tires @ 4413 Cane Run Rd Louisville KY 40216 for all my oil changes and I have purchase tires in the last month. ** was very helpful in advising me on which tire would be best with my price range and they were able to install them the very next day. I have never had a bad experience with Big O and will continue to my car serviced there as need.

Have 2 manufacture defective Nitto Mativo tires where the tread is depressed rendering the car undrivable. Big O Tires (Mesa, Az) will not help me. They said since I did not purchase the road hazard warranty, they would not help me as the warranty only covers the first 2/32 of tire wear. I believe they simply lied to me as other shops laugh at this statement when I told them.

I bought two new tires, and asked that the spare be put on the left rear. After I left I noticed the tire sensor had an error, so I went back to the shop and was told by Big O Tires that "I didn't catch the sensor got moved to the spare." But I didn't have time to wait, so I came back. The manager comes out and tells me he can't remount the spare tire. I told him they made a mistake by not moving the sensor. I said I wanted it moved, and he refused. So now my tire sensor is showing an error, and I have to pay someone to mount and rebalance two tires. I will never give them my business again.

I took my car in to see about my engine light was staying on. They said the 02 sensor was bad. The light was still on. I took car back and they said it was another sensor bad. I paid over $260 and all I got was an oil change. The most aggravating thing was about 2 days following the service. I received a coupon for the diagnostic test for free. I called and asked an employee named Donald and he said I couldn't use the coupon to get my bill adjusted. I will not be back for my oil changes or any other problem. By the way, my engine light is still on over 2 weeks later.

I came in right before closed panicking cause I had a flat tires and I drove all the way from Magna cause the one down there wouldn't help. So when I walked in they were so nice and friendly. They changed my tire for free and they gave me a drink with out any charge. I love this store and feel at home.

Last Saturday (6-24-17) I made an appointment, with Big O Tires, in Prescott Valley, to have new tires and shocks installed on my pick-up. It took them over 4 hours to complete. That is after my pick-up sat for over 2 hours. After working all night, I did not appreciate it. And after spending over $1300. You would think they would give better customer service. I will never go to Big O Tires, again. After showing some concern about the service I was receiving, they then said that they would finish the work. I checked one star because that was the lowest rating. But as far as I'm concerned, that was a too high of a rating.

After having a bad experience at this place a while ago (which is a whole other story...) I decided to give this place another chance, mostly because they are very convenient to my work. I made an appointment at 11 am for an oil change. I arrived at 10:58 am and they took my info and keys and said it would be about 30-40 minutes. I asked about a place to get lunch and walked across the street for pizza. I returned at 11:55 and thought it odd that my car was parked in the same space as when I left. The employee was about to ring me up and was looking high and low for my keys/paperwork when he finally checked in the 'back.' He came to me and said, "I'm sorry but they haven't gotten to your car yet."

We bought Big O Tires for our Honda Accord at the Louisville Colorado Big O Tires. The warranty is for three years and ends in January 2018. My daughter took the car to Montana. While there one of the tires was rotten and had a flat. She went to a tire dealer since there was no Big O Tires in Billings Montana. The tire store said that all the tires were rotten and that Big O did not clean the rim before putting the tires on my car. Poor quality tires.

DO NOT TAKE ANY VEHICLE TO THESE THIEVES!!! IF you must, make sure to remove anything that is not welded to the vehicle, then STAY with your vehicle shotgun in hand and be ready to use it!!! As a disabled veteran, I took my vehicle in for an oil change and to purchase tires. I then drove the two hours home. Upon my next trip to Lexington, I needed to park and went to put out my handicapped parking placard, and it was missing! The only people that had been in my vehicle are the lowlife thieving scumbags at Big O Tires! After contacting the company and asking how to recover a placard, one the state will not replace for three years, they tell me they have no recourse. They are not responsible. The can go to HELL!!! I beg everyone to avoid these lying, cheating, thieving SOBs like you would the plague!!!

I wanted to let everyone know that the Big O Tires store on the east side of Flagstaff located at 2469 N Walgreen Blvd, Flagstaff, AZ 86004 is the best store to go to for all your needs. I have been going there for years and the customer service is the best. They have always bent over backwards for me and for that I am grateful. Thank you ** (manager) for everything you have done for me.

The store manager is a very big liar. His name is Dan... Telling me that my whole front end would need redone so he could align it. Big O rips people off everyday. I will tell everyone I know about this so they won't go there. That's what they do to people who don't know any better but I do.

I went to Big O because I got to a car accident and now when I step on the car pedal, it make a roaringly sound at me. I drop my car off, they give a call and say they drove it and there's nothing wrong with it. So the next day I come over and drove it with the guy inside the car, who made me wait when he first come in and act like he doesn't even want to be there. I pointed out the noise I hear and he say that's normal and there's nothing wrong with my car. I drove that car for two years I would know if something is off. I even explain it to him, and he wasn't going to do anything about it. "It's fine," he say, I was so stress out I even cry. He act like I don't know what I'm talking about. So, after I drop him off I went somewhere else, who drove the car and took all but ten mins to fix my problem. I try leaving a review on their page but it not even going through. I'm never using them ever for anything ever again.

Special ordered tires from Alan (BIG O tires, Carson). His guy installed them to the best of their ability but the tires were very rough riding, like square tires on the freeway. I had them checked out and found them out of round and poor balancing, one tire possibly bent rim but that was proven to be a bad tire shake. Yellow and red dots misaligned. Possibly defective. Ask Alan to check them out and fix or replace. He looked at them, said he would call Pirelli. Never heard back from him. I called again but he was mad because I contacted Big O Corp. and complained about his fake receipt, with no return policies and hand written invoice numbers. I waited 2 more weeks for him to do something with these tires but he did NOTHING.

Highly unprofessional, irresponsible service and techs. Where do I begin? Last Monday on January 23, 2017 I went to Big O Tires to have both of my rear tires replaced due to low tread wear. This was the first time visiting a Big O as I usually use Discount Tire for my tire and suspension needs. I was assisted by the Store Manager, Jaime, who quoted me the price of the tires and informed me that it would be between 1 and 1 1/2 hours for them to finish.

The Service and quality of Big O Tires is Awesome. First of all the reason I went with the Big O tires was because I had some 10 ply Big Foot tires on my trailer and they performed so good that I was willing to try the all season radials on my all wheel drive SUV. They have done so good on the car that I will most likely go back with the same tires when they need updating! The all season radials are at 32,000 and they still look great. They are Great for driving in the rain and do real good off road also.

I've been a Big-O customer for more than fifty years. Right from their startup. But not any more. The Big-O of today is not yesterday's Big-O. I just put new tires on my pickup and I paid a high price for them because I didn't argue about their exorbitant charges for "mounting," "balancing," and more dippy-do junk that was always included in the price of the tires. Go Costco, get high quality tires for same or much lower prices. I would have save $300 had I been smart enough before buying. And it took them 3 hours to do a less than one-hour job. I got to the appointment on time but had to sit there and wait while they jacked my truck up and let sit there all that time. This is not a good company any more.

So a couple months ago I had Big O do brakes on my 2014 F150. When we left I had no brakes so I took truck back and they said they had to bleed the brakes, drove out again and still only had half my braking capabilities as before but thought it was just cheap pads. Now fast forward two months to today. Went to Ford to have an oil change done and truck serviced when Ford Mechanic told me I had serious problems with my brakes. Long story short my rotors are shot. Brakes are shot. Big O had put my brakes on backwards and upside down and now are refusing to pay for damage, this people could have very easily killed my family since we live in the Rocky mountains and travel steep passes all the time. Guess next stop is a court room, please if you value your property and lives don't do business with Big O Mechanics.

For the past eight years, I had used only Michelin Primacy MXV4's. A fantastic tire, but also very pricey. Decided that I just couldn't spend that much money again. Had used Big O a long time ago and had a good experience. Went to them and chose their Big O Tour Legacy Plus. They had all four tires installed and the car aligned in about an hour. So far, the tires are quiet, comfortable, vibration-free, and handle great. The only possible issue is that the gas mileage seems a little down. Nevertheless, I saved about $400 over what the dealer wanted for the Michelins and the alignment. I have no complaints.

They tell you anything to get you in their door only to waste your time and money! Last year, at my first interaction at Big O Tires, the tires I ordered weren't there at my appointment. I had to rearrange my family's schedule to come back the next day. I was willing to give them the benefit of the doubt. But, this year I went to them for snow tires and was told 2-3 hour wait. 7 hours later!!! And no explanation along the way, except for when I sought an update. I will never go back.

On a cold wet day in November, my wife was returning home from grocery shopping. She was driving our 2006 Chevy Trailblazer when the front drivers side tire blew apart. We had only had this SUV for 3 weeks. To our disbelief, we had no spare, jack, or lug wrench. I contacted the Big O store that was about a half mile away. I was not a Big O customer in the past. They went way above and beyond anything I could possibly expect. They went and got my wife, and the truck, using a spare they had on hand, at no charge. They worked extremely hard to get us financed for a new set of tires, which was amazing considering our 550 credit score. They were kind and considerate, and never condescending. Bravo Big O in Corydon Indiana. You are the best of the best, second to none. You have a new lifetime customer.

My wife and I are in the low income range. She is owed over $25000 in back child support. She draws K-Tap money from the state of Kentucky because of the child support. She has $1500 of transportation money and spent $1,100 at this company. They put 4 new tires on it, suppose to put new brakes. After we drove it about 3 days it started to shake and the brakes were already rubbing. My wife had to have a major surgery and she was out of commission for 4 months and I go to school full time. The tires got so bad it jarred them off the wheels. Now they refuse to fix it and said the tires and brakes are not under warranty. Debbie from Glasgow is treating us like she is better than us and told us she could not even find where they done the work. This is the worst place I have ever been to and promise our story will not end this way.

Use major caution in any of these chain retail stores. Their opinion will reign supreme over the customers' property. Myself and many others have been victim of malpractice when having balancing service of rims/wheels at Big O. I have read horror stories of people's Mercedes rims being scratched and scuffed as well as Corvette and BMW owners have encountered. Long story short you get what you pay for with these places have low prices and "free" services on purpose mostly to sell you more product!

I purchased a new battery while I was visiting a family member. I needed a new battery, so I went into a franchise store to get a new battery. They had no batteries in stock. Next day I went to pick up the battery. On the sales slip in indicated 1 yr warranty. No written information given to me on the warranty. 11 months later the battery failed. This vehicle is my only means of transportation. I was stuck so I called the AAA and they came out and installed a new. The battery was the wrong part #, and that is why it would not work. I call the store and the person indicated that I should have gone to a Big O Tire store to have the battery replaced, but how do I get there with no running vehicle. I contacted the company home office and they said that I needed to have the battery for a refund. THIS IS UNACCEPTABLE SERVICE. Do NOT go to any of these stores, especially if you are not in your area. WORST EXPERIENCE EVER.

So, I get to store early and second in the door. I waited while 4 other customers went ahead of me and at that I was told by manager that these people had made arrangements the day before. That is I told him I called the day before and was told "You could not get a reserved time." There was no explanation TO MY DISREGARD. BIG O needs to check the policies.

I had a screw in my tire. I brought it to them and they took the screw out, patched the hole and filled the tire entirely free of charge. They were friendly and reasonably quick considering I wasn't paying for anything.

Took my car in to get 1 tire replaced at the Camden rd. colorado springs location and my husband had made the appointment the prior week. When I arrived the manager dave stated the appointment was not in the computer. I then called my husband to confirm who he spoke with and while I was on the phone the manager Dave asks his co worker about the appointment and then proceeded to yell at me "We found it, I couldn't ask because the was on the phone" referring to his co worker. He yelled to the point where my husband could hear him through the phone. I was humiliated to be treated as such and especially by a manager who clearly should not be in a position of manager. I will not return to Big O for any reason.

I was quoted $75.00 to have someone come to my house and repair a puncture to the tire of my John Deere lawn mower. Later, I got a call later saying it was repaired but is now $200.00. I could have gotten a new tire for that & was upset that nobody called to say it would be over double what was quoted. Feel taken because I'm a 58-year-old female.

On Wed July 22nd I had an oil change at the Big O Tires on Old Virginia in Reno, Nv. After it was completed the service rep. said I needed new pads on my front brakes but the rotors were fine. His estimate was for $223. I then made an appointment for 9:30 AM the next day. When I went to my appointment the fun began. First the new estimate was for $408. When I asked what happened to $233 they began taking services away until it was $233. Then I was told another car was ahead of me and they had another half hour on another car to finish. Thus my brake job was now a 4 1/2 hour wait.

All the warning lights came on while my wife was driving our Dodge Caliber. Then the car stopped running. The tow truck driver said it was definitely an electrical short somewhere. She took the car to Big O Tires in Boulder City NV. The first thing they told her was that the battery was low and that she needed to buy a new battery so they could test the electrical system. What a crock! After putting in the new battery they said her alternator was bad and had to be replaced. Both were new. Oops now it's the computer board. Five days later and $1700.00 in charges we got our car back. The same thing happened after 24 hours. We took it back and were told that it was a burnt wire. They replaced that at no charge.

Over the years my husband has spent thousands of dollars on tires and alignments. In 2013 he brought in his Kodiak Chevy Dually. They sold him an alignment with understanding that it was good for as long as he owned the truck. This cost extra of course. Now in 2016 they say it was only for one year. He wouldn't have paid the extra money for only one year. Needless to say my husband is majorly pissed off. We won't recommend Big O again. We feel like the manager purposely misled my husband.

I went to the Big O tires on Colfax, off Colorado Blvd this AM and I was told it is going to take 3+ hours to change oil. Well, not sure how they are changing oil, but that is a joke. When I confronting the attendant, he proceeded to tell me it take 45 minutes and a little room for buffer. I politely told him at the worst, it should take .5 hours (that is will a couple of breaks looking at a playboy or something). I use to go to Big O for oil changes in the past, but when the front people don't know what they are talking about, I would rather do it myself or go somewhere else. They lost my business forever. I am never returning to any of them.

I personally have no issues at Big O Tires. I have bought four new tires there for my 4runner (trail edition) on two separate occasions. I drive my car pretty rough, off-trail on rock covered road and get flat tires all the time. Big O always patches my damaged tires for free and puts my spare back on my vehicle no questions asked. One time they exchanged a tire for free as well, I think it was under warranty. Additionally, yesterday I got two flat tires and left my car on the side of the road. When a friend brought me up to Big O to explain the situation, they just handed me a tire for free to put on my car so I could change out the flat and drive back there. They didn't even get my name. Yes Walmart is cheaper I'm sure, but I'd like the service I get at Big O.