Big O Tires Reviews

After returning home and inspecting the vehicle more closely, I noticed several additional issues. My wheels had significant damage around the lug nut areas, including deep gouges and chunks of paint chipped away from the finish. This was far beyond normal wear and appeared consistent with careless handling during service. I also found a vape pen left inside my center console, and my floor mats were covered in grease and dirt from technicians’ boots. No protective floor covers had been used, which I found disappointing and unprofessional. During that inspection, I also discovered that an inner tie rod boot had been damaged. I brought the vehicle back several days later, and the shop acknowledged the issue and replaced the boot.

Fast forward to recently, when I took my vehicle to another shop for a routine four-wheel alignment. During their inspection, I was informed that the previous repair on the inner tie rod boot had not been completed using the factory-style self-adjusting clamps. Instead, zip ties had been used, which eventually failed and allowed the boot to tear. I returned to Big O Tires and explained the situation. During our conversation, I was asked what I felt would make the situation right. My response was simple: replace the inner tie rod boot correctly and perform the wheel alignment that would be required afterward. Had the repair been completed properly the first time, none of this would have been necessary.

Based on that conversation, I left with the understanding that the boot would be replaced and the alignment would be taken care of. However, after bringing the vehicle in, arranging transportation, being without my vehicle for the day, and dealing with the inconvenience of yet another visit, I received a call informing me that the shop owner would replace the boot but would not cover the alignment, and that I would have to pay for it myself.

After making multiple trips to the shop and spending time trying to resolve an issue that allegedly stemmed from a previous repair, I found that response extremely disappointing. The alignment was not something I was asking for as a favor. It was part of restoring the vehicle after correcting a repair that should have been completed properly in the first place. What was even more disappointing was the attitude I received while trying to resolve the issue. I was repeatedly questioned about why I was bringing this up two years later, despite the fact that the issue with the previous repair was only recently discovered by another shop. Had the repair been completed correctly in the first place, none of this would have been necessary.

For some background, I am a car enthusiast, a cat enthusiast, a former Marine Corps mechanic, and I hold Toyota and Lexus certifications. I do not claim to know everything, but I have always believed in being honest, taking pride in my work, and doing a job correctly the first time. That is why this experience was so frustrating. Everyone makes mistakes. What matters is how those mistakes are handled. It is disappointing when a customer is made to feel like they are the problem for bringing attention to a repair that was not completed properly. Just because time has passed does not make an improper repair acceptable.

The company promotes the slogan, “Trust Starts Here.” Unfortunately, based on my experience, I did not see the level of accountability, professionalism, or customer care that slogan suggests. Trust is earned by standing behind your work, owning mistakes, and making things right when they happen. This review is not written out of anger. It is written to provide honest feedback and help others make an informed decision before spending their hard-earned money at this location. Do your own research and come to your own conclusions, but this was my experience.

After I turned in the quotes, I told them I would prefer to be cut a check instead of using one of the places that quoted me the price (my choice). The manager told me that if he has to pay for my bumper, he will be sending it to a shop. I informed him I brought in a whole car for a $12 inspection and he has no grounds to stand when he not only wrecked my car, but tried to hide the fact that he did it. We ended up getting the regional manager involved, who is very professional however his communication skills in setting deadlines are definitely not his strongest skills.

We had to move the deadline on my check three times (3 weeks) and I was told it would be overnighted to me. It was sent priority and it wasn’t sent until I told him I had not received it yet. It seems like lying and dishonesty are also really Big character traits to be in management at Big O. I will not be using this shop or company again and I really do hope the city of Branson does take some action so our citizens don’t have to keep going through this. By the way, when I went to cash the check at the bank the teller informed me this was either the seventh or eighth check from damages that this location has done THIS YEAR. Good job for being the worst part of the best city in Missouri.

Afterwards, I went into Big O, showing them the receipt Les Schwab had given us stating that the tube had been pinched by Big O's incompetent tire mounting. The manager did not care at all. He seemed annoyed that I brought the issue to his attention and he made excuses, not even caring to apologize. Due to Big O's incompetence and dishonesty, we will no longer do business with them and advise anyone else to do the same.