Big O Tires
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About Big O Tires
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Big O Tires Reviews
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The manager Michael ** at Big O Tires on 1350 E. Riggs Rd. Chandler is truly exceptional! His customer service was excellent. He was able to fit my repair in without an appointment on a very busy Sunday. I was truly grateful!
Subaru Outback with sidewall damage from driving on stubble at farm road. They found leak and did a temporary repair at NO CHARGE! Note Subaru symmetrical all wheel drive has specific criteria and replacing one tire is not always an option. They gave me several options for a final solution (NOTE: this was on a Sunday) and were very courteous. I would give the Kansas City/Englewood Road store the highest rating available.
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I was able to get my tires serviced in a timely manner with no appointment needed. The gentleman who took care of me, Joshua ** made my experience a great one! I would recommend this Big O Tires to others if they are looking for a good place to service their car's tires.
He handle all my needs professionally, courteous, and in a timely matter! The previous place was not as nice! I would recommend this store @ 16880 W. Waddell Surprise AZ 85388. Awesome service! So happy.
I really enjoy going to Big O Tires. They’ve taken care of the little things free of charge for me. And on the bigger repairs have gone smoothly. They’re considerate of your time and the store associates go above and beyond in showing how much they value your business. Nathaniel at the Juan ** store in ABQ is the man.
I buy tires, they say front brakes are bad, then they say I need rotors, then they say I need calipers, then they say I can’t get tires put on unless I get everything else!! What a load of crap!!! I called my son in law to look at rotors. He said they were practically new looking! He’s been in tire, etc. business over 10 years professionally! I was so mad! I feel they ripped me off!! It was horrible!!! Don’t go there, unless you know about cars! I’ll never go back! A $700 tires purchase turned into over $1,600!!!! I still see red!
November of 2022 purchase 4 new rear tires for RV after approx 10,000 miles the valve stem extender came loose, and rubbed a wear spot thru both tires. I replaced them, at another dealer. Then when I reported the problem, the store manager did not take any responsibility for the poor installation. The wear would not have happened if the tires were installed correctly.
Agreed on a price for tire. Said they would fix right away. Dropped my wife off to pick it up. She waited an hour and then they came back and said the tire quoted they didn’t have anymore and it would cost extra $50. They already took off the tire and the nail that was in side wall so I really couldn’t say no.
Did an alignment at the SPID location in September 22 with a Groupon that was advertised heavily online. When it was completed the counter person Isabel told me that the printer was down and they couldn’t give me print out to show that the alignment was good now. I paid the additional shop fees and was given my receipt. My vehicle still seemed shaky but I work out of town and don’t use my car much and was leaving that week so I didn’t think much about it. I have been back in town for last two weeks and using my vehicle and I can really notice to shake now.
I brought it in today and asked about the 6-month warranty that is clearly listed on the receipt from Big O Tires and the manager Pete looks it over and tells me there is no warranty on Groupon purchases. I let him know that that was not something that was told to me and it clearly shows on receipt it has a warranty. It doesn’t show any Groupon exclusions or promo exclusions. He told me too bad it was a Groupon. When I asked for his name he told me and said to complain to corporate office. This is horrible business practices and to not honor the warranty is also bad business. I will make sure that everyone knows what type of service this manager Pete provides at the SPID location.
I took my car in to have the catalytic converter replaced. When the work was done he told me that it was good to go. Drove it 82 miles. Engine light came back on. Took to ford service dept to have diagnosis done. Still showed code 420 catalytic converter. Said they used after market converter. Took back. Guy who was helping said he told me they use aftermarket parts. Said they would replace and still not good. Think I deserve a full refund.
Big O Tires author review by Kathryn Parkman
Big O Tires was founded in 1962 by a group of independent tire dealers. Today the company has 400 franchise and company-owned locations in 19 states.
Warranty: Big O offers an easy to understand 3-year limited warranty that includes free tire rotation and rebalancing every 5,000 miles.
Wheel visualization tool: Consumers can pair tires and wheels virtually through the company website to see what their purchase will look like on their car or truck.
Special offers: By signing up on the Big O website, consumers can receive special offers such as coupons and product information.
Full service: Big O offers several auto services backed by a nationwide warranty and performed by ASE certified technicians.
Big O Tires Company Information
- Company Name:
- Big O Tires
- Year Founded:
- 4280 Professional Center Dr, Suite 400
- Palm Beach Gardens
- Postal Code:
- United States
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