Big O Tires

I have Big O Tires brand on my car and it’s due for a tire rotation so I bring my car up to the Outer loop store @195 Outer Loop Louisville, KY 40214 for tire rotation service. The service rep. say it will be a 90 min. wait so I said I will leave the car and come back in 2hrs. So 90 min. later the service rep. called me and says that they cannot rotate my tires because the tread of the tires is down to the wear indicator and tell me I need new tires so I told him no not at this time and I will be up to get the car. So when I get back to the store I have a look at the tires and the tread is not down to the wear indicators! There is at least 3/32" to 1/8th tread before it gets to the wear indicators.

Schedules tire change with specific OEM tires and was confirmed. When I called the morning of the appointment to make sure they had the tires, they told me they did not have those in stock. Sorry. Why have an appointment system that prices specific tires.

One of my tires had a slow leak due to a nail so I took it to Big O in Boulder to get it patched. They told me it was in a location that wouldn't hold a patch and the tire was a goner. Furthermore I would need to buy 4 new tires. The car was brand new with 4K miles on it, same goes for the tires. I got a second opinion: the Subaru dealer patched it for free and it has held up for 6 months so far. What a surprise.

Went to Big O Tires in San Jose to get a camber adjustment. This is a very simple job that I normally do myself on my car, but have my hand in a cast and can't use tools. The salesman said it would be a 2 hr. Job and would cost $330.00. WHAT? I am not going to pay that much for a $14/hr "technician" to turn 8 bolts on top of struts and adjust my wheels! I went home and paid my neighbor's son $40 to follow my instructions. Got job done in 15 minutes. In short, they rip off unknowing customers.

Shannon had locked in a deal for me for a set of tires. On his day off, the tires were sold. I came into the store for my appointment, Shannon advised what had happened but got me an even better deal. Shannon is honest, dependable and cares about taking care of his customers. I will be going to Big O in Jeffersontown on Taylorsville Road for future tires, brakes and oil changes because of Shannon's customer service.

Shannon ** went out of his way to help me get the best deal on 4 Goodyear Wrangler Tires, and saved me $$$, was very helpful, answered all my questions, very polite, got me in and out very fast. Made me feel more like a family, friend. Not like a customer. Shannon ** was easy to talk to. You can tell he likes his job, by the way he gets along with his coworkers... I am sold on Big O service. Keep up the good work. I have told all my friends and family to go to Big O Tires in Jeffersontown KY and ask for Shannon **. He is one of a kind.

I had my car towed to Big O Tires in April where I purchased two brand new front tires to the tune of $300. They kept me there for 3 to 4 hours and had a few minutes before 7 o’clock when they were closing they rushed me out the door. Six months and less than 4000 miles later I have two totally worn out tires that the Steelers coming through on the center where I was told to bring it down and I would be taken care of and when I arrive 25 minutes from my home I am now being told it is due to an alignment issue that I refuse to address when I had the tires put on initially from them when I purchased them.

I had a flat tire while traveling home from a meeting in Cheyenne WY. I went to Big O Tires on Yellowstone Ave in Cheyenne WY at 5:15 PM and was back on the road with two new tires by 6:00 PM. Cory was my salesman and he made me feel better and got this done for me. He was awesome to work with. I highly recommend Big O Tires to anyone looking to purchase tires and if in Cheyenne Wyoming ask for Cory. He will set you up!

Stephen ** at the front desk helped me like he was my best friend, yet he didn't know me. I needed new brake pads, rotors, 4 tires & a few more repairs done but I only had a certain amount budgeted for today, which wasn't enough. Stephen kindly offered to help me fill out 2 different credit apps to see if I qualified so I could have everything done today? Sadly I didn't qualify so Stephen went even further & asked the mechanic in the back if there was anything he could do to lower the price? He came back & said they're able to resurface 1 rotor which saved me a lot of money. I was going to walk to my bank to withdraw the money needed since my car was already up on the lift. My bank's only 5 blocks away, but Stephen said, "No, I can take you in the company truck really fast." So kind & helpful! I will be bringing my car back for any & all services needed in the future. Thanks so much.

I should have learned my lesson a few years ago, but I guess I didn't. I sent my daughter to Big O Tires on Rock Springs in Las Vegas, NV. When my daughter got home she saw that the right rear hub csp was missing. They told her that 2 of the clips were no good, so what did they do, put the hub cap back on and told me that it probably fell off when she was driving. I asked why did you even put it back on in the first place knowing that 2 clips were no good. Couldn't get a straight answer from the manager who was Michael ** and they charged her for Tire Protections $44.72. She did not request that and was not asked if she wanted it.

I had all 4 tires replaced from former NTB at the Arden Hills location in July 2017. I have 15000 miles on them with one tire rotation. I came for a simple rotation and oil change. They did not have a filter. They are telling me that the front tires are bad due to infrequent rotations. He also wanted to tell me issues with my rack and pinion. He kept trying to sell me 2 tires and said they are not under warranty. He also wanted to charge for the unlimited tire rotation I have. After 2 hours of nothing getting done, I told them to put the old oil filter back in and get my car out of the garage. He wanted to charge me for the oil with a dirty filter. The next day I see a poodle near the driver side wheel. And where I park my car at night has no spots. It looks like a boot of some sort was cut and is now leaking. They are crooks. Horrible experience. Never go to Big O Tires. I'm guessing they'll be gone in a year or two.

Had 4 new tires put on my truck today. Driver front had no valve cap on, driver rear had a green cap, passenger side front and rear had black valve caps?? Ok Driver side did not get new valve stems, yet the passenger side did, OK Driver side front had 49 lbs. Driver side rear had 70 lbs. along with the passenger side front and rear 70 LBS. WHAT THE **??? That much air in a tire on wet roads is going to get people killed, NO ** IDEA.

They said it's a defective product and would make repair at no charge. I'm still waiting after 2 months. I call and get told same thing. It's on back order. I'm driving without a spare because of them and don't see why they don't make it right.

My son went to the Big O Tires store in Savage, Minnesota. They asked what can of oil and he said what ever the manual says. The manual said 5-30 weight (not synthetic). They put synthetic in and charge him $72.00 vs $34. They saw a young man and took advantage of him. Stay away from Big O Tires. They will rip you off.

I started only purchasing tires and then was informed that they do oil changes and other services. I thought I had built a trusted relationship over the years and then when they performed ** work after spending $1800.00 they attempted fix it and after being unsuccessful they denied there was a problem even though the car was hardly drivable and I provided proof from 2 other mechanics. I filed a complaint and was unsuccessful so I had to purchase another car immediately needing transportation to my new job. Here is over a year later and I am still pissed about how nice and accommodated they were up until you have an issue that they created and then they are rude and no longer accommodating. DON'T BE FOOLED by your first good experiences cause they will screw you in the end. Trust Me!

These tires are not 10 ply, if even 5 ply. The sidewalls are so thin, just bumping up against a curb will destroy the tire. No wonder they give "buy three get one free", and other discounts.... including free road hazard. They know sidewalls won't be covered. If they advertise a name brand, they always try to save you money trying to sell you their Big-O junk!

Big O Tires Sucks! 60,000 mile tire went bad after 6,000 - I was driving on the highway when I heard a weird popping noise, my tire went flat in seconds. I pulled over immediately and had roadside change it for me. I took it back to Big O and they replaced it, then told me it would be nearly $100. They said I ruined the tire by driving on it flat. The tire has no external evidence of anything that would cause it to go flat, no holes or anything. I don't understand. Then, they told me that a lug nut was stripped and for me to drive to an auto parts store with 3 lug nuts instead of 4, buy a lug nut, drive back 3 miles and they would put it on. I put it on myself. I will NEVER deal with them again!

I have been taking my vehicles to Big O Tires in Shepherdsville, KY since the 1990's. My husband has also taken vehicles since the late 80's. My in-laws also use Big O Tires. All the employees have treated me courteously and timely. William ** and his wife Dawn stand out above all others. They are dedicated employees who really care that customers have a good experience. They have been there to assist me in emergencies as well as scheduled visits. They have helped me purchase tires that will not only look good, but tires that are the best for the least amount of money.

Brought my smart car with less than 17,000 miles to Big O Tires Redding Ca for a basic oil change. Never any issues with the TPMS indicator on my tires until after the oil change was completed. Three weeks ago I had Firestone replace my brake pads and that is the only work I have had done on this car and they removed the rim and there was no damage at that time. I called Big O after low tire warning on the drive home immediately after the oil change and they said to bring it back so I did. They just reset the TPMS indicator light and said it was fixed and said they did rotate the tires and balance them free of charge on my first visit and they must have forgot to reset it.

I went to a Big O franchise in June of 2017 with overheating. I spent 1723.00 that day to have all new belts and an alternator installed. I am a single grandmother on my own, to boot! The car was way too noisy, and still overheating, and so in July of 2017 I took it back and said they did something wrong (well within their 90 day guarantee of work performed!). They said their work was fine but of course I needed then a new radiator. Another 600+ dollars! But said the belts, etc. were fine. Well - since then my belts have just been coming off! I had another mechanic replace the main belt, and he said that the alternator was installed incorrectly, and because it was I would need a new one. He said to contact Big O. I did - all the way to their corporate office! They don't care to stand by their word! And obviously don't mind doing wrong to a single grandmother, either! That's pretty bad. Look out.

Best customer service experience I have had in a long. I am so happy and relieved I came to Big O Tires. They fixed my car quickly, and informed me on what was going on and what needed to be done in a way I could understand. Big O Tires went far beyond my expectations. I highly recommend taking your car here, you will not be disappointed.

If you live in Kansas City, do not try any of the stores here! I wasted over 6 hours trying to get my truck tires rotated and balanced and an alignment. (NTB installed them before Big O took over). I made an appointment at the Englewood store and the manager there told me they could not align because they were real busy and only had one rack, #30 min. later a mech. told me he could do the alignment but not the rotate and balance because they only had 1 rack for trucks and were too busy. 2 hours later they told me that the alignment machine would not read my truck. 2 1/2 hours wasted!!!

In late December 2017 I took my vehicle to Big O Tires for new tires and an alignment. Shortly thereafter (next day) my right rear axle seal developed a severe leak. I took it back to them but once the vehicle was on the lift it was evident that the leak had developed prior to my visit, it was just coincidence that it became severe immediately following them doing the tires. I am an automotive technician myself and am fully capable of the repair myself. However it was a week before Christmas and I had family coming in 2 days. I did not have the time to do the work myself and I needed my vehicle operational, so I had little choice but to pay them to do it.

I went to the Big O Tires in Cottage Grove, MN. I needed 4 tires, so I thought it would be simple. Wrong. I get a phone call asking me to come back. Suddenly I need brakes and a new TPMS, as apparently one broke. I agree to the TPMS as I cannot prove when it broke. I deny brakes, and leave with my tires. This was on Saturday the 23rd of June. Monday I take my car to the dealership for an oil change. Miraculously my brakes are just fine and have 70% life left. I was also informed that there was no way my TPMS broke unless my tire went completely flat, which it never did. The spare was on before that. I feel completely and totally scammed. I know calling will do no good, however I will never do business with them again.

Big O customer for 40 years. Had THREE sets that lasted half as long as "warranty." Got a decent discount off a replacement on the first set. Made the mistake of thinking it was a "fluke." Put tires on two cars six months apart. Despite regular rotating/appropriate maintenance but sets also lasted half as long as "warranty." Owner of store in Greeley, CO offered the same sale they were offering to everyone else & would do nothing else. Forty years of loyalty ended!

These are the best tires I’ve found for my 2 Jeeps. They last and last. They have excellent tread in all road conditions. They Look really sharp and makes the cars look good too. You can usually get them at a buy 3 get 1 free offer.

Eric and his staff have always taken care of my tires at Big O Concord for the last 30 years I have used them. They are ALWAYS helpful with any tire needs, from the right tires to use, the best value and even to service when all I need is to have my tires inflated back to optimum pressure on a cold day.

I went in for oil and transmission fluid changes. They informed me that an employee had broken my shift cable, said we could work something out by them doing some "MacGyver" zip tie repair. Somehow it became my fault when I told them I had broken it before by trying to force the shifter into the low gears, D2 and D2. Only excess force would cause it to snap but they were like ** happens. I have no idea how long their patch will hold. Car won't start in Park now and previous repair cost me $600. I used profanity when they called me on the phone and this will nag at me for months as I suffer bipolar depression disorder. My review is ZERO stars.

ATTN FEMALES - DO NOT TAKE YOUR CAR TO BIG O TIRES. I took my car in and inquired about possibly getting 4 new tires. Two guys came out and looked at my tires and I made an appointment and put a $400 deposit down. So when I took my car in a couple days later, they could not get the tires off of my car and said I needed a key. And since I didn't have a key they wanted me to take it to a dealership to buy a key. No one ever mentioned that I needed a key to unlock the tires on my car. I'm a female - I have never taken a car in for tires before. My dad or my husband always handled it. How in the world would I have known that you needed a lock to remove the tires?

I first encountered Big O tires in the Yuma Foothills about 20 years when I took my RV in for some routine tire maintenance. My vehicle was damaged while at their shop and after a very heated discussion with the owner, she gave me a $100 "settlement" for the damages. Turns out that was less than half what the actual cost was. I said I would never go back to them.