Big O Tires Reviews

What an inconvenience to drive all the way back to prove to a mgr that, I was not lying. I never had this issue taken care of. Mgr brushed it off and said he had to speak with Corporate. If anyone has ever tried or have a # for Corporate I would love that # please. If you Google Corporate office for Big O Tires. The phone will just ring. I just took my car 2 days ago at the location on Leon Valley Tx due a blow out. I never wanted to return to this establishment., but since my tires were under warranty. I didn't have a choice but to take it there.

Due to this horrible economy who has the extra $$ to go to other Competitors knowing I have a warranty. My services again were not followed thru. Wrong tires were replaced. My spare tire went into the trash. I Suggest anyone wanting to Shop at Big O. DO NOT WASTE YOUR $$. AN EMPLOYEE ASSISTANT MGR Ismael WAS THE ONLY PERSON WHO GOT ME THRU THIS Dilemma.

Asked them to put the original parts back in, and give me back the money, so I could take it to a real mechanic at the dealership. Said they would try again to fix it, after going back and forth for three weeks without the car, finally told them to give the car back and the money. They had emptied the freon out of it, but claimed it was cooling the lines. Thet said that it must be something that they could not fix. Checked the lines and they were still warm. No cooling, and no Freon could be put back in since the compressor still didn’t turn on. They stole the Freon, 1482.00 followed by an additional 179,00 dollars and they had my Freon still. Finally took the car back, made appt at the dealership, and within a few hours, they had it fixed, a dirty connector at the solenoid. A simple fix, They had to charge for the repair and the new Freon they had to put in, since ours was stolen by the Big O tech.

The tech at the dealership, said the guy who worked on it should not have messed with the sealed AC, when it was clearly not the problem. It was not getting power to the compressor because of the dirty connector which would not allow the compressor to get the power to start. So, our good AC line was broken open, and 320.00 in Freon stolen, and I was charged for work that wasn’t needed or even done. They refused to refund my money even after admitting that they could not figure out what was wrong with the AC.

They made a simple problem way worse, costing me over 2400 by the time I got the real issue fixed. That issue was a few hundred, verse the 2400 I ended up paying out by the time the true problem was fixed. They owe me my money back, and now I had to file in small claims court, to get my money back. They are thieves, and they cheat seniors, and veterans, by scamming them for work that was not actually completed. They made things, so much worse.

I looked at the before and after specs of the alignment and they never adjusted the camber even though I mentioned that I installed the adjustable camber bolts….I went back to the counter and set up an appointment for the following Saturday which is a week away… I show up for the appointment and they tell me that the alignment guy was sick and they didn’t bother to give me a heads up…. They open at 8…. My appointment was 10… they mentioned to call them on Monday to see if they could do it then…. I went to another local shop and they handled the job in 40 minutes and it was perfect…. If I overbook my day and it was my mistake I help that customer regardless… It’s just the right thing to do

After returning home and inspecting the vehicle more closely, I noticed several additional issues. My wheels had significant damage around the lug nut areas, including deep gouges and chunks of paint chipped away from the finish. This was far beyond normal wear and appeared consistent with careless handling during service. I also found a vape pen left inside my center console, and my floor mats were covered in grease and dirt from technicians’ boots. No protective floor covers had been used, which I found disappointing and unprofessional. During that inspection, I also discovered that an inner tie rod boot had been damaged. I brought the vehicle back several days later, and the shop acknowledged the issue and replaced the boot.

Fast forward to recently, when I took my vehicle to another shop for a routine four-wheel alignment. During their inspection, I was informed that the previous repair on the inner tie rod boot had not been completed using the factory-style self-adjusting clamps. Instead, zip ties had been used, which eventually failed and allowed the boot to tear. I returned to Big O Tires and explained the situation. During our conversation, I was asked what I felt would make the situation right. My response was simple: replace the inner tie rod boot correctly and perform the wheel alignment that would be required afterward. Had the repair been completed properly the first time, none of this would have been necessary.

Based on that conversation, I left with the understanding that the boot would be replaced and the alignment would be taken care of. However, after bringing the vehicle in, arranging transportation, being without my vehicle for the day, and dealing with the inconvenience of yet another visit, I received a call informing me that the shop owner would replace the boot but would not cover the alignment, and that I would have to pay for it myself.

After making multiple trips to the shop and spending time trying to resolve an issue that allegedly stemmed from a previous repair, I found that response extremely disappointing. The alignment was not something I was asking for as a favor. It was part of restoring the vehicle after correcting a repair that should have been completed properly in the first place. What was even more disappointing was the attitude I received while trying to resolve the issue. I was repeatedly questioned about why I was bringing this up two years later, despite the fact that the issue with the previous repair was only recently discovered by another shop. Had the repair been completed correctly in the first place, none of this would have been necessary.

For some background, I am a car enthusiast, a cat enthusiast, a former Marine Corps mechanic, and I hold Toyota and Lexus certifications. I do not claim to know everything, but I have always believed in being honest, taking pride in my work, and doing a job correctly the first time. That is why this experience was so frustrating. Everyone makes mistakes. What matters is how those mistakes are handled. It is disappointing when a customer is made to feel like they are the problem for bringing attention to a repair that was not completed properly. Just because time has passed does not make an improper repair acceptable.

The company promotes the slogan, “Trust Starts Here.” Unfortunately, based on my experience, I did not see the level of accountability, professionalism, or customer care that slogan suggests. Trust is earned by standing behind your work, owning mistakes, and making things right when they happen. This review is not written out of anger. It is written to provide honest feedback and help others make an informed decision before spending their hard-earned money at this location. Do your own research and come to your own conclusions, but this was my experience.

After I turned in the quotes, I told them I would prefer to be cut a check instead of using one of the places that quoted me the price (my choice). The manager told me that if he has to pay for my bumper, he will be sending it to a shop. I informed him I brought in a whole car for a $12 inspection and he has no grounds to stand when he not only wrecked my car, but tried to hide the fact that he did it. We ended up getting the regional manager involved, who is very professional however his communication skills in setting deadlines are definitely not his strongest skills.

We had to move the deadline on my check three times (3 weeks) and I was told it would be overnighted to me. It was sent priority and it wasn’t sent until I told him I had not received it yet. It seems like lying and dishonesty are also really Big character traits to be in management at Big O. I will not be using this shop or company again and I really do hope the city of Branson does take some action so our citizens don’t have to keep going through this. By the way, when I went to cash the check at the bank the teller informed me this was either the seventh or eighth check from damages that this location has done THIS YEAR. Good job for being the worst part of the best city in Missouri.

Afterwards, I went into Big O, showing them the receipt Les Schwab had given us stating that the tube had been pinched by Big O's incompetent tire mounting. The manager did not care at all. He seemed annoyed that I brought the issue to his attention and he made excuses, not even caring to apologize. Due to Big O's incompetence and dishonesty, we will no longer do business with them and advise anyone else to do the same.

At that point, I requested my car back and decided to take it to my local Honda dealership—something I probably should have done from the start. Unfortunately, I did not receive an apology or even basic courtesy; the service desk attendant appeared irritated and avoided eye contact. This experience was disappointing, especially after many years of positive service at this location.

Louisville, KY

I dealt with Randy **, who repeatedly gave inaccurate estimates and never followed up with a call. I’ve wasted over seven hours total, and their timing has been off by at least three hours both times. Both visits were quiet in the shop, yet I saw children running around behind the counter and being held by employees while they were “helping” me—unprofessional and distracting. Poor communication, inaccurate scheduling, and a lack of professionalism—I won’t be back and can’t recommend this location.

I had all four disks and pads replaced and bought two new tires, fast and efficient service. I was out in hours and only $1800 or so paid, went to pull out of the lot and hit the brakes, front sounded like it was grinding just like when I pulled in. I went back and they decided the rear Bearings were worn out and they could not fix them. I drove another two hundred miles with the traction control light and ABS light on and had the Toyota dealer replace the bearings and some minor services $2800 or so, again great services. So I'm thinking that the problem wasn't the disk, the pads and was the rear bearings; that the disk were not cracked and the pads and hardware was not mangled and the only thing I had needed was the two new tires and new rear bearings, which they could not provide.

1. Very unprofessional. If you go in for a service, they will tell you 45 minutes for example. I went in for a flat repair and explained that I had an hour lunch and asked if they could get it done within an hour. I was told absolutely! 2 hours later I was asking, when would my car be ready!?

2. My husband and I both got 2 brand new sets of Michelin tires. They absolutely had NO regard for our rims and hubs! I’m willing to say that they ordered new hubs for his car and when he went in to pick them up, they tried cut corners and sent 2 separate workers out to try to put them on... They tried to pry off the old to pop on the new... Instead of doing it right and taking it in to raise it up, remove the wheel to pop out and replace the hub, they tried the LAZY WAY. This is only two instances… next.

Went in for a rotation and an oil change and my husband watched from the inside and they never rotated. When done my husband told the manager that they didn’t... he argued a little but said that he would watch the video of their work because everything is taped. Lo and behold, they DID NOT rotate... Long story short, they DO NOT CARE ABOUT THEIR CRAFT... or CUSTOMER SERVICE. It’s just an hourly wage for them and they have absolutely NO INTEGRITY! Stick a fork in us, we are done after this last stint. Word of mouth is powerful and we will spread the word!

While I was there, I asked for a rough estimate for brake repairs on my boyfriend’s car. Mason said about $500–$600, which sounded fine. We brought it in today for the inspection and suddenly they quoted us $840. We said no and walked out. Not even 10 minutes later, they called us back to say they “over quoted” and now it’s actually $650. Yeah, that’s not an accident, that’s a bait and switch. It’s a scam, plain and simple. Everything about this place reeks of shady practices. Between the inflated prices, the check engine light cover-up, and the wild quoting games, it’s clear they’re trying to squeeze every dollar they can from people who don’t know better. I’ve seen reviews saying people felt scammed, now I know exactly what they mean. I will never go back here and I’ll be posting this review on every single platform I can to warn others. Stay far away from Big O Tires.

They called me that evening about 2 hours later and said it was done. The tech said it looked like someone had repacked bearings recently, I said yes you all did them a couple of years ago. When I went to pick it up next day they charged me over 600 bucks which I thought was ridiculous but what can I do. So I paid it, but of course I will never step a foot back into a Big O again!! And will never recommend them to anyone else again.

EDIT: when the four tires were replaced the sensor light immediately came on (I did not move my car an inch) — SO HOW COULD I HAVE RUN OVER AN OBJECT CAUSING THE TIRE TO GO FLAT?…this is an absolutely false accusation by **, this points towards a manufacturer’s defect. ** should have immediately taken the vehicle back to the technician who replaced the tire and asked him to check the tires for any leaks — instead ** quickly diagnosed the problem himself that the right front sensor needed replacement which was a false diagnosis — Cost to fix = $65.00, he specifically told me I could drive around and should not have any problems.

After driving approximately three hours with the sensor light still on, I heard a loud noise from my left rear tire, l stopped my vehicle for flat tire and had it replaced with the spare. Thank God I did NOT get involved in an accident, my car swaying from side to side! Once again the problem began in the parking lot of Big O Tires, when replacing all four tires ONE OF THE TIRES HAD A MANUFACTURER'S DEFECT and that’s the reason the sensor went off, but I was told otherwise I had a faulty right front sensor by **. When the defective tire was replaced by a good tire the sensor light did not come back on again, I was sold a Manufacturers Defect tire and there was NOTHING WRONG with the right front sensor. It was the rear left rear tire that had the manufacturers defect and that’s what triggered the sensor.

Question Arises: why did the tire sensor light immediately come on after the four tires were replaced, but l did not move an inch, so how could l have run over something? Could it be possible there was a sharp object lying inside the shop/parking lot area which caused the tire to explode? Could it also be possible that this tire was a manufacturers defect or simply a mix up of bad tires with good tires?

Of course it was misdiagnosed by ** for a faulty right sensor — a gross negligence on Big O Tires and the manufacturer — Big O Tires should have immediately checked all four tires for any leaks when the sensor went off in their parking lot. ** failed to understand me! What part doesn’t he understand about manufacturers defect? ** loves to argue with customers telling them “NEVER to come back to the store”. Why did ** decide to charge me $57.00 and ** charged me approximately $29.00 for the first blowout. It is very frustrating to explain to them about a manufacturer’s defective. If Big O Tires can “PROVE” in writing that I had run over an object which caused the tire to EXPLODE, I will be more than happy to pay the $50.00 deductible.

Abdul

After multiple times of him explaining how AC needs to be looked at I had to cut him off and say that's not the issue. I'm not even upset it needs something else but I do want you to refund me the $300 and give me a good price on the compressor as a fix to this problem. His response was "I'm not going to do that". He did admit his guy shouldn't have said that but offered no solution for the unkept promise. I felt I was more than fair as I wasn't holding him to the commitment that this truck should have the "ice cold air". I just asked him to refund the $300 vs them eating the $1,400 it now needs since their recommendation did not fix the truck as they said it would.

This is the second issue I have had there. I took my work truck there after I hit a pothole. It had a bad vibration making it undriveable. I took a call saying it needed suspension work to fix the issue but he also recommended tires. I said if the suspension is the vibration issue lets start there. I picked the truck up that night and didn't make it a mile before you could easily tell the vibration was exactly the same as drop off. When I called Tim said the tires were the issue. I said, "Why did we do the suspension then when I brought it to you for the vibration?" On that occasion again I wasn't upset. I just asked Tim to give me a fair price on the tires for the issue. Tim did and I had new tires on the truck the next day fixing the original issue. All I asked for was a fair resolution to the issue and it solved the problem.

I have probably spent 6k at this location on my trucks last year and they won't fix their own $300 mistake! As timing would have it I probably need another 3-4k in servicing on these trucks right now but I will have to take my business elsewhere. This is terrible problem solving buy Big O. ON top of that I filed a complaint with their customer service department with them telling me I would have a return call within 24 hours. That is now 48 hours ago and if you try to call that number it just hangs up on you. I would advise you to take your business elsewhere as they will not stand behind their work!

The owner (Jay Edwards) wanted to buff it out but as you can tell by the pictures it's scratched to the metal of the rims. They then proceeded to give me a hard time about everything when it was their fault! I asked for a discount on the tires after they destroyed my rims in which they refuse and told me that they made everything right by taking my rims and getting them touched up painted. (In which case I still have my rims. They never touched them up.) They can keep their tires. I will never do business with them again and I am working with corporate right now to get this resolved.

The first, Foothill Tire Pros, could have handled the hoses but they said they were not the problem and they were not equipped to delve into the issue further. They believe the leak was near the water pump. After all their work, they charged me $0!! SHOUT OUT TO THEM!! So I took it to another Old Fashioned Service. They pressure tested the system for over an hour and found the leak originated at a sensor located on the water pump housing. Over $600 later I have my car in good working order again thanks to them! If I had let Big O service the hoses I would have spent $800 for no reason! I went back to Big O to discuss this with them. The manager said he trusts their mechanic who has been with them over 25 years and he stands behind what they did. WELL, OBVIOUSLY, I DON'T!!! Be careful at Big O 2002 E 3300 S!!

At the time of purchase, I was advised to take advantage of the "free rotation and balancing" included when I returned home. I tried to do so this week, without success. Despite living in a metro area with over 2.5 million people, all the Big O stores in Portland Oregon are non-existent. Not long ago, there were. In fact until fairly recently, there was one less than 4 miles from our home. Now the closest one is in Roseburg Oregon, over 200 miles away.

Knowing that these "free" services are built into tire pricing, I wrongly assumed that Big O would have a relationship with local installers that would provide the service. Nope! I called the number listed for warranty services, only to find out that Big O doesn't work directly with warranties; their warranties are serviced by a third-party company. They told me the only way I'd get it done for free was to travel to Roseburg.

That answer was unsatisfactory. I went back to the Big O site, and called corporate customer care. The greeting was, "Thanks for calling Midas," which confused me. Apparently, Midas owns Big O. The agent took my info and a copy of my invoice, and promptly sent it on to corporate. They responded similarly to the warranty company, stating that because I didn't purchase additional coverage for R and B, I'd have to cover the cost myself. But, because they "care," they offered me a $25.00 gift certificate for my trouble.

First, I was never offered additional cost coverage at the time of purchase. I would have been surprised to have to pay more for a simple service that most if not all other tire stores offer free with purchase, like Costco, and Les Schwab, and Discount Tire. I've purchased from all of them in the past, and R and B was always part of the deal; not so with Big O.

In researching the cost of rotation and balancing services in my area, the estimates run from $78-$99. The $25.00 "gift" certificate won't cover a significant portion of ONE rotation, let alone any subsequent ones. Big O is a Big ZERO as far as I'm concerned. I will NEVER purchase a Midas or Big O product or service again, and anyone considering a purchase, especially with Big Zero, should proceed with extreme caution and care. They are definitely not who or what they claim to be.