Big O Tires

Big O Tires Sucks! 60,000 mile tire went bad after 6,000 - I was driving on the highway when I heard a weird popping noise, my tire went flat in seconds. I pulled over immediately and had roadside change it for me. I took it back to Big O and they replaced it, then told me it would be nearly $100. They said I ruined the tire by driving on it flat. The tire has no external evidence of anything that would cause it to go flat, no holes or anything. I don't understand. Then, they told me that a lug nut was stripped and for me to drive to an auto parts store with 3 lug nuts instead of 4, buy a lug nut, drive back 3 miles and they would put it on. I put it on myself. I will NEVER deal with them again!

I have been taking my vehicles to Big O Tires in Shepherdsville, KY since the 1990's. My husband has also taken vehicles since the late 80's. My in-laws also use Big O Tires. All the employees have treated me courteously and timely. William ** and his wife Dawn stand out above all others. They are dedicated employees who really care that customers have a good experience. They have been there to assist me in emergencies as well as scheduled visits. They have helped me purchase tires that will not only look good, but tires that are the best for the least amount of money.

Brought my smart car with less than 17,000 miles to Big O Tires Redding Ca for a basic oil change. Never any issues with the TPMS indicator on my tires until after the oil change was completed. Three weeks ago I had Firestone replace my brake pads and that is the only work I have had done on this car and they removed the rim and there was no damage at that time. I called Big O after low tire warning on the drive home immediately after the oil change and they said to bring it back so I did. They just reset the TPMS indicator light and said it was fixed and said they did rotate the tires and balance them free of charge on my first visit and they must have forgot to reset it.

I went to a Big O franchise in June of 2017 with overheating. I spent 1723.00 that day to have all new belts and an alternator installed. I am a single grandmother on my own, to boot! The car was way too noisy, and still overheating, and so in July of 2017 I took it back and said they did something wrong (well within their 90 day guarantee of work performed!). They said their work was fine but of course I needed then a new radiator. Another 600+ dollars! But said the belts, etc. were fine. Well - since then my belts have just been coming off! I had another mechanic replace the main belt, and he said that the alternator was installed incorrectly, and because it was I would need a new one. He said to contact Big O. I did - all the way to their corporate office! They don't care to stand by their word! And obviously don't mind doing wrong to a single grandmother, either! That's pretty bad. Look out.

Best customer service experience I have had in a long. I am so happy and relieved I came to Big O Tires. They fixed my car quickly, and informed me on what was going on and what needed to be done in a way I could understand. Big O Tires went far beyond my expectations. I highly recommend taking your car here, you will not be disappointed.

If you live in Kansas City, do not try any of the stores here! I wasted over 6 hours trying to get my truck tires rotated and balanced and an alignment. (NTB installed them before Big O took over). I made an appointment at the Englewood store and the manager there told me they could not align because they were real busy and only had one rack, #30 min. later a mech. told me he could do the alignment but not the rotate and balance because they only had 1 rack for trucks and were too busy. 2 hours later they told me that the alignment machine would not read my truck. 2 1/2 hours wasted!!!

In late December 2017 I took my vehicle to Big O Tires for new tires and an alignment. Shortly thereafter (next day) my right rear axle seal developed a severe leak. I took it back to them but once the vehicle was on the lift it was evident that the leak had developed prior to my visit, it was just coincidence that it became severe immediately following them doing the tires. I am an automotive technician myself and am fully capable of the repair myself. However it was a week before Christmas and I had family coming in 2 days. I did not have the time to do the work myself and I needed my vehicle operational, so I had little choice but to pay them to do it.

I went to the Big O Tires in Cottage Grove, MN. I needed 4 tires, so I thought it would be simple. Wrong. I get a phone call asking me to come back. Suddenly I need brakes and a new TPMS, as apparently one broke. I agree to the TPMS as I cannot prove when it broke. I deny brakes, and leave with my tires. This was on Saturday the 23rd of June. Monday I take my car to the dealership for an oil change. Miraculously my brakes are just fine and have 70% life left. I was also informed that there was no way my TPMS broke unless my tire went completely flat, which it never did. The spare was on before that. I feel completely and totally scammed. I know calling will do no good, however I will never do business with them again.

Big O customer for 40 years. Had THREE sets that lasted half as long as "warranty." Got a decent discount off a replacement on the first set. Made the mistake of thinking it was a "fluke." Put tires on two cars six months apart. Despite regular rotating/appropriate maintenance but sets also lasted half as long as "warranty." Owner of store in Greeley, CO offered the same sale they were offering to everyone else & would do nothing else. Forty years of loyalty ended!

These are the best tires I’ve found for my 2 Jeeps. They last and last. They have excellent tread in all road conditions. They Look really sharp and makes the cars look good too. You can usually get them at a buy 3 get 1 free offer.

Eric and his staff have always taken care of my tires at Big O Concord for the last 30 years I have used them. They are ALWAYS helpful with any tire needs, from the right tires to use, the best value and even to service when all I need is to have my tires inflated back to optimum pressure on a cold day.

I went in for oil and transmission fluid changes. They informed me that an employee had broken my shift cable, said we could work something out by them doing some "MacGyver" zip tie repair. Somehow it became my fault when I told them I had broken it before by trying to force the shifter into the low gears, D2 and D2. Only excess force would cause it to snap but they were like ** happens. I have no idea how long their patch will hold. Car won't start in Park now and previous repair cost me $600. I used profanity when they called me on the phone and this will nag at me for months as I suffer bipolar depression disorder. My review is ZERO stars.

ATTN FEMALES - DO NOT TAKE YOUR CAR TO BIG O TIRES. I took my car in and inquired about possibly getting 4 new tires. Two guys came out and looked at my tires and I made an appointment and put a $400 deposit down. So when I took my car in a couple days later, they could not get the tires off of my car and said I needed a key. And since I didn't have a key they wanted me to take it to a dealership to buy a key. No one ever mentioned that I needed a key to unlock the tires on my car. I'm a female - I have never taken a car in for tires before. My dad or my husband always handled it. How in the world would I have known that you needed a lock to remove the tires?

I first encountered Big O tires in the Yuma Foothills about 20 years when I took my RV in for some routine tire maintenance. My vehicle was damaged while at their shop and after a very heated discussion with the owner, she gave me a $100 "settlement" for the damages. Turns out that was less than half what the actual cost was. I said I would never go back to them.

I had a coupon which is to expire by May 31. I took my car into have a radiator flush. Told the guy who met me about the coupon left it in my car since I was going to walk to get something to eat while the flush was being done. Since I forgot about the coupon until I got home I called right away. Was told to talk to someone when I came in the next day to have the fluids topped off. The guy remembered me with the coupon but his manager refused to refund me the $20 coupon that was not expired. If they want my business and for me not to bad mouth that particular company then client have the right. It is always the motto make the client happy and they haven't. I'm very disappointed in how it went down even tho I made the mistake and forgot the coupon in the car the other who worked remembered it.

Had a great experience at Big O Tires on Madison in Kansas City Missouri. The employer Andrew done a great job on repairing my tire and Big O Tires had sent me a free coupon in the mail for a free tire repair Mount and balance. My only disappointment was the employees are not allowed to take tips. They should put a tip jar up front so we as customers can tip the employees and then the employee at the end of the week can split the tips.

I would want to recommend an experience I had with the manager of Big O Tires at 4695 Peoria. Her name is **. I have never been so well treated by anyone anywhere in all my 68 years on this earth. ** listened to my needed problem fixes for my auto then politely offered her interpretation with what was obviously years of experience and I agreed. The end result is she got my auto the oil change and tires needed for the amount of money I could offer and I drove away with what felt like a new auto and the confidence I was driving a well maintained auto. Please give ** all the kudos she deserves for all the attention she gave me and my auto today. I will return and be her customer for life.

Two and a half years ago, 35,000 miles ago, I paid Big O Tires in Draper, Utah $600 for a set of 4 tires for my 2014 CHRYSLER Town & Country minivan. They told me that the tires were warrantied for 80,000 miles. I had them rotated every 5,000 miles at their location. The tires were loud, not smooth-riding, and had really poor traction. I thought that it was the price I had to pay for the 80,000 mile life-span. They hydroplaned in a moderate rainfall here in Salt Lake City yesterday so I looked at the tread. The 2 front are down to the “wear-bars” and the rear are close behind.

Scam scam scam!!! I HAVE HAD NOTHING BUT ** LUCK WITH BIG O. I had my van tires rotated (at The Austin Bluffs Colorado Springs CO store) and within a week my brake pads wore out and ruined my rotor. When I told the manager that ALL He had to say was... If we are busy we DO NOT look at anything BUT if it WERE SLOW they look at brakes, suspension, etc to try and make more business. WHAT a crappy way to run a company. I swore never again but decided to try years later at a different store (off of Omaha and Powers Colorado Springs, CO) because my truck needed an alignment and they were the only ones available, (now I know why).

Beware. This Big O is not BBB accredited. It has a B- rate by the BBB and there is good reason. Jan 26, 2018. When I visited Big O (#05085 Shingle Springs, CA) for an oil change, Big O employee, Geoff, purposely tore up a Groupon card for 3 oil changes because it had expired. I asked Geoff not to destroy the card as it still had value for what I paid for it. I also explained that since I bought it, it was technically my property. Geoff smiled, held up the Groupon card, slowly tore it up, and threw it in the trash. I left the store.

I will NEVER return to any Big O Tires locations. I took my car in on March 15th for some regular maintenance on my car. Oil change, tires balanced and rotated, as well as an alignment. My car was in perfect working condition prior to my visit. Immediately upon leaving my car was not acting right. My steering kept jerking. It was a particularly windy day that day so I just thought, “Oh it must be the wind” and took it home. Today, March 19th, I was driving it to work and I was driving my car straight while the steering wheel was being held at a 25 degree angle. What? I literally just had an alignment done. Then my car jerks again and metal began grinding on metal. Luckily my work is just a mile from the shop so I immediately drove it right back to the shop and told them to take a look at it. I was told that my CV axle, lower front arm, and ball joint all needed to be replaced to the tune of $540.

Big O Tires in Columbia, MO is horrible. They “forgot” to tighten the lugs on the wheel on my tires after I paid for them to replace and rotate. Going down the highway, getting into a high speed wobble, causing injury... their response “everyone makes mistakes”. Their “mistake” is negligence and has cost me over $50k in medical bills and surgery so far. I asked the manager to have their district/area manager call me. No call has ever come. Paid for the full service of my engine. They claimed to do so. Same night looked under the hood and found out they didn’t check anything. Went back that same night, they checked it and said “yeah it looks like they missed a couple things” and told me to come back the next day because they didn’t have time to do the job they were already paid for. No refund offer for not doing the work either.

Starting Friday, January 12th I took my Chrysler 200 to Big O Tires. I've purchased all four of my tires from them and they all have a warranty. By the way, I been using this same shop for the last 6 years since I moved to Jefferson City. My tire was flat. They "placed a new tire." Tuesday morning when I went to break around 5 A.M. I noticed my tire was flat again. I went to 3 gas stations in the town I worked, but none of their air pumps worked because it was -2 outside. When I left worked on Tuesday morning I went back to Big O Tires. They charged me 27.00 for service even with my warranty. I picked my car up at 5:30 P.M. Drove to work and my car was super flat and ripped all up. I called the 24 hours Roadside assistance and they I was told they can not help me unless I have a member number. SMH!!

I bought a set of four Big O Tires brand tires. 265/65R18 AT. They only have 30000 and I had a blowout. They will not hold air. Always putting air in them even in the summer. One was so out of balance they had to put about 12 inches of wheel weights on the inside of my tire. I would not recommend Big O Tires. I will not be buying them again.

My son purchased a set of LT26/70R17/E from Big O and when he had a question regarding the rating compared to what he thought he had bought we looked up the price online and found there to be a difference in quote online from 194.99 to in store purchase price of 210.99 per tire. The store person saying there could be this much variation depending on the day of purchase? I don't know that this is a reasonable explanation of a price variance of 15 dollars a tire.

I take my car to Big O Tires @ 4413 Cane Run Rd Louisville KY 40216 for all my oil changes and I have purchase tires in the last month. ** was very helpful in advising me on which tire would be best with my price range and they were able to install them the very next day. I have never had a bad experience with Big O and will continue to my car serviced there as need.

Have 2 manufacture defective Nitto Mativo tires where the tread is depressed rendering the car undrivable. Big O Tires (Mesa, Az) will not help me. They said since I did not purchase the road hazard warranty, they would not help me as the warranty only covers the first 2/32 of tire wear. I believe they simply lied to me as other shops laugh at this statement when I told them.

I bought two new tires, and asked that the spare be put on the left rear. After I left I noticed the tire sensor had an error, so I went back to the shop and was told by Big O Tires that "I didn't catch the sensor got moved to the spare." But I didn't have time to wait, so I came back. The manager comes out and tells me he can't remount the spare tire. I told him they made a mistake by not moving the sensor. I said I wanted it moved, and he refused. So now my tire sensor is showing an error, and I have to pay someone to mount and rebalance two tires. I will never give them my business again.

I took my car in to see about my engine light was staying on. They said the 02 sensor was bad. The light was still on. I took car back and they said it was another sensor bad. I paid over $260 and all I got was an oil change. The most aggravating thing was about 2 days following the service. I received a coupon for the diagnostic test for free. I called and asked an employee named Donald and he said I couldn't use the coupon to get my bill adjusted. I will not be back for my oil changes or any other problem. By the way, my engine light is still on over 2 weeks later.

I came in right before closed panicking cause I had a flat tires and I drove all the way from Magna cause the one down there wouldn't help. So when I walked in they were so nice and friendly. They changed my tire for free and they gave me a drink with out any charge. I love this store and feel at home.