Big O Tires Reviews

I took a tire in because of a manufacturer's defect. They said it couldn't be warranted because of uneven tread wear which was caused by the defect. They then said they hadn't carried that brand in over three years so it would be out of warranty. I showed them the warranty paper dated less than 1 1/2 years ago. They said they couldn't do anything. So much for their warranty.

Big O Tires 3751 Pamela Rae Dr. I scheduled an appointment online for 8:00 a.m. and arrived early at 7:45 a.m. The team quickly inspected my vehicle and informed me that I needed front brakes. I authorized the repair immediately. After waiting for two hours, I noticed that no work had been started. When I asked for an update, I was told that no service bay was available. I reminded the staff that I had made a reservation, but the response was that “if it were up to them, they wouldn’t take appointments” and that my vehicle would be serviced whenever a bay opened up.

I'm very impressed with the customer service at Big O Tires in Loveland today (10/29/25). The staff, especially Hector, Troy, and Chris, were incredibly helpful, knowledgeable, and made me feel taken care of. They were efficient and transparent about the work they were doing. These men were so respectful, they didn't talk down to me because I was a woman. They didn't try to upsell me. I was so impressed by their honesty and communication, I wanted to give them more of my business by having my much needed brakes done. It's rare to find this level of service these days. I highly recommend them!"

I needed a alignment on my 97 Dodge Ram 1500 2wd and I made a appointment at Big O Tire in South Hill Washington, when I got there they were very nice and they had my vehicle in and on the alignment lift in five minutes and to my surprise they were done in 30 minutes and they did a great job. I definitely will be telling people about this awesome service

Took my 2005 F-150 to get the transmission flush the differential fluid changed.serpentine belt fuel filter change. In the process, they broke a brake line. We were told we will repair at no cost to you. Well, the repair was spliced in tubing held on with a single zip tie. The tubing was exposed on the back axle and in front, and was at risk of being ripped off. The flush I was told was a drain and fill, not a flush. I have a limited-slip differential and did not see any friction additive added. Was charged almost 800 in labor for fill and replace. Poor workmanship and overcharging for labor.

1 Star. I’ve taken two trucks here and both visits were extremely disappointing. The first time—a simple oil change and tire rotation—took 3–4 hours. The second visit for an oil change and new rear tires was no better. No updates unless I called. After three hours I’d be told “one more hour,” but when I arrived an hour later the vehicle still wasn’t done.

Holiday trip in 2008 Tundra, Colorado and all of a sudden, slow speed grinding noise from the front when stopping or parking lot maneuvering, at higher speed everything worked as normal. Went to Big O, was told the disks were cracked and all the hardware holding the pads were mangled beyond use and the Toyota rear disks were undersized.

Big O in Ozark, MO - I don’t even know where to start!

I took my car to Big O Tires last week for a battery replacement and oil change, and when I went to pick it up, the total was $650. Absolutely outrageous. The battery alone was $420 for an AGM, which I looked up online later and found was completely overpriced. I paid it, reluctantly. Then, I got in my car and immediately noticed the check engine light was on. Mason came out and checked it, then had the nerve to ask me “Are you sure it wasn’t already on?” "Uh… YES, I’m sure." Then he claimed they “documented” that it was on before they started working on it. What a convenient excuse. Sketchy doesn’t even begin to describe this, it felt like a slimy way to cover their tracks in case anything went wrong. He reset the light and it didn’t come back, which makes it even more suspicious.

I came here for an oil change, I had a Groupon price and they told me I needed to make an appointment, so I made one for the next morning but they told me that they didn't have the oil that my car requires. Complete waste of time, tried to upsell me and charge me way more but I declined, and I will never come here again. Definitely don't recommend coming here for anything

I went to Big O Tires in Columbia mo on Wednesday June 18, 2025 to get them to repack my 4 wheel bearings and mount 2 new tires which I bought in myself because I don't trust their trailer tires for travel trailers because I had thier national brand tires before and had 3 blow outs in 1 season. But anyway the service writer waited till I got trailer unhooked and then told me it would cost me 250 dollars per axle, 500 dollars total, and that included new seals. I reluctantly said your prices have went up a lot since I was there in 2023 with travel trailer and not near as expensive. I asked if I could pick up next day, he said that was fine.

All I can say is that the guys at Big O Tires Casa Grande location scammed me out of nearly $600.00. I went in, told the guys my AC was blowing out hot air and with their diagnostic equipment should have known my compressor was out and told me so. Instead they didn't give me that information and said my refrigerant was low when they should of stated I needed a new air compressor. I suggest that no one in Casa Grande Arizona go to these dishonest scam artists. The dealership I took my truck to after AC in my truck still did not work immediately diagnosed the problem. Please take my advice and choose anyone but here.

Big O Tires. 412 East 18th street. California, Ca 94509. Do not go over here. These people (**) has the worst customer service ever. He will use the additional warranty that you purchased for your tires on the manufacturer's defect and charge you $57.00. The correct price is $50.00. You see how ** is ripping customers off!! ** does NOT fully explain the tire protection plan. There is a $50.00 charge if your tire is not fixable for wheel balancing etc. but ** will charge you $57.00. ** also does NOT honor manufacturer's defects!! After a heated argument ** finally decided to honor the manufactures defect. WHY DIDN’T HE HONOR THE MANUFACTURER'S DEFECT IN THE FIRST PLACE? ** loves to argue with customers and rip them off.

I've been with Big O in bentonville for over 9 years. Service was good till about a year ago. They refuse to rotate my tires so it cost me my warranty. I was told if my mechanic said he did, then he did which was last month. I need 3 new tires for another 600$. Now imagine that. I still owe 662$ on these. Because they say I didn't request it to be done. Not true at all... I asked if they rotated them and was told if he said he did then he did. Again.. lies... then 2 phone calls mansplaining what a mileage warranty was. I am well aware. I will take my family and vehicles to mcclarty or tire plaza from now on. Highly do not recommend this store 3002!!! Zero resolution was offered.

Took my son's truck to get serviced. They came back with what it needed to fix the AC with the verbiage "do this and we will have your AC ice cold before you leave". It was a $300 fix so I said go ahead. It did not fix the AC and now they want $1,400 for a compressor. I called the manager Jeff at the Phx location on Cave Creek.

Dealer said brake pads needed to be replaced and rotors turned. Also flush injectors and brake fluid. $750 Big O said they could do everything for less. They said they could not resurface the rotors. Ka ching $279 extra. They replaced a pristine air filter I installed 4000 miles ago. It was pure white. They were supposedly going to save me on the $750. They rang up a $950 charge. I have been a multi-car customer for more than a decade. I am NEVER going back.

Called to have driver side rear tire checked due to slow leak. Vince got me in same day, his tech found a nail and repaired it in a timely manner! Vince was courteous and friendly! I thought I would be there a while, but I didn’t have to wait long at all! I would come back here again if ever I needed anything done!

This is one of the worst experiences I've had with Big O. First off I go in and they have the wrong tires installed on my rims and I let them know so they can change those out and then I realized that they charged me more money than they were supposed to and did not honor my price match guarantee or military discount. Then I get my rims back to find out they were totally marred up.

I have used this Big O location for many years but my recent experiences have changed my mind for good. I had a coolant leak in November '24 and after checking my Audi A5 they said I needed a new water pump. I had them complete the service and the price $1,400, seemed reasonable. Skip forward a few weeks and I am seeing coolant in my garage again. I took it back in only to have them tell me now my that it needs two radiator hoses and this will cost $800! I know that at least one of those hoses had to come off to replace the water pump so I questioned if I really needed a water pump. They wouldn't budge or work with me so I took my car to two different mechanics.

I had the best experience. Friendly customer service. Excellent work performed in a timely manner. I will be a returned customer. Highly recommend. I've been to many automotive shops, no one has excelled at this trade like Big-O in Branson.

We had a tire failure on our truck on a road trip through remote SE Oregon. We drove into Winnemucca NV on our spare. Three of the tires were fine, but, getting a bit thin. Once we consulted with Big O there, since we were on a long trip, we agreed to purchase all 4 new. They were a significant and EXPENSIVE upgrade, but were much better suited to the terrain we travel, and just better overall handling for our truck/camper. They set us back $2,495.00. That's a chunk of change for retirees on a fixed income.

I’m writing to express my frustration regarding my recent oil change at your shop. I came in with a $53 coupon, expecting to pay that amount. However, after the service was completed, I was hit with an additional $60 charge simply because my car is a European model. What’s unacceptable is that this extra cost was not communicated to me before the service began. Had I known about this hidden fee, I would never have proceeded. This feels like a bait-and-switch tactic, and frankly, it wasted both my time and money. I’m incredibly disappointed and expect better transparency and honesty from a professional business. This type of treatment makes it very unlikely I will return or recommend your services to others. I hope you address this issue and improve your communication with customers moving forward.

Today I needed two new tires for my vehicle because I'm a delivery driver and I didn't want to slide off the road. The only place open on Sundays in this town is Big O Tires so I give him a call and they tell me that they can sell me two new tires for $202. I'm thinking that's a great deal. I get my car in there and then they tell me I have to buy four tires because ... I feel like I got pushed into spending money that I didn't have because I really needed the two tires to work and they took advantage of that. Took advantage of me and I didn't like that.

After a two new tires were replaced and an alignment, a sensor went off on my dashboard. After a long wait the following day for them to figure out why the sensor was on, the manager tried to sell me a battery. After checking with 2 other repair shops it was determined that the alignment was wrong which put the sensor on alert. I went back to Big O which finally repaired their shoddy alignment. I asked that they make it right, but Chris the manager was gone for the next 2 days. Do not use this company in Taos, NM.

I paid to have an oil change and tire rotation done on my car. They refused to rotate my tires. They do not tell you that upfront. The time before when they didn't rotate them they said it was because they were bald. They were not bald. There were no notes on the ticket. They just do not waste the time rotating people's tires. If I could give them a zero star review I would. When I get home I'm a mechanic, I'm getting my tire depth gauge out to see if they are down that far. If they aren't I'm filing a corporate complaint against them.

I can't say enough about the outstanding, fast, friendly service I had at the store on W Colfax. I was on a very tight schedule and had to get my brakes done worried it would take all do, but not at all. As soon as I drove up I was approached right and went straight to work this left me very impressed and relieved. Great communication and teamwork these guys possess. This shop is my go to for all my car needs and no doubt will be referred to anyone who needs work. Great job, keep up the good work!

I received a quote for winter tires for 444.85 $. But when I came to store a week later and installed exactly the same type of tires the price was already 573.55 $. They said that those tires doesn't exist anymore and they will need to install some other tires (that's why I agreed...). But when I came home and compared to the quote it was the same name of tires, but for some reason they were different price even though the quote valid for 30 days. I have both, quote and receipt. I was coming there for 6 years with 2 cars... At that point you lost a customer!

Bought 2 new tires about 4 months ago and drove very little. One tire blew out and the other went bald. Contacted them and they said they will not cover anything. Awful service, I will not be returning.

First off my experience was horrible! Big O Tires in Enid Oklahoma scratched my rim and put it down so I couldn't see it. And when I did see it I took it back up there just to argue with manager. Listening to him tell me it was a curb check! He quit before he filed my claim and went back to Toyota dealership in Enid.

I have taken all my cars to Big O for years and in the past always received excellent service. However since they sold it to new owners the service has declined significantly. I will be looking for a new place to take my car.