Big O Tires Reviews

Today I needed two new tires for my vehicle because I'm a delivery driver and I didn't want to slide off the road. The only place open on Sundays in this town is Big O Tires so I give him a call and they tell me that they can sell me two new tires for $202. I'm thinking that's a great deal. I get my car in there and then they tell me I have to buy four tires because ... I feel like I got pushed into spending money that I didn't have because I really needed the two tires to work and they took advantage of that. Took advantage of me and I didn't like that.

After a two new tires were replaced and an alignment, a sensor went off on my dashboard. After a long wait the following day for them to figure out why the sensor was on, the manager tried to sell me a battery. After checking with 2 other repair shops it was determined that the alignment was wrong which put the sensor on alert. I went back to Big O which finally repaired their shoddy alignment. I asked that they make it right, but Chris the manager was gone for the next 2 days. Do not use this company in Taos, NM.

I paid to have an oil change and tire rotation done on my car. They refused to rotate my tires. They do not tell you that upfront. The time before when they didn't rotate them they said it was because they were bald. They were not bald. There were no notes on the ticket. They just do not waste the time rotating people's tires. If I could give them a zero star review I would. When I get home I'm a mechanic, I'm getting my tire depth gauge out to see if they are down that far. If they aren't I'm filing a corporate complaint against them.

I can't say enough about the outstanding, fast, friendly service I had at the store on W Colfax. I was on a very tight schedule and had to get my brakes done worried it would take all do, but not at all. As soon as I drove up I was approached right and went straight to work this left me very impressed and relieved. Great communication and teamwork these guys possess. This shop is my go to for all my car needs and no doubt will be referred to anyone who needs work. Great job, keep up the good work!

I received a quote for winter tires for 444.85 $. But when I came to store a week later and installed exactly the same type of tires the price was already 573.55 $. They said that those tires doesn't exist anymore and they will need to install some other tires (that's why I agreed...). But when I came home and compared to the quote it was the same name of tires, but for some reason they were different price even though the quote valid for 30 days. I have both, quote and receipt. I was coming there for 6 years with 2 cars... At that point you lost a customer!

Bought 2 new tires about 4 months ago and drove very little. One tire blew out and the other went bald. Contacted them and they said they will not cover anything. Awful service, I will not be returning.

First off my experience was horrible! Big O Tires in Enid Oklahoma scratched my rim and put it down so I couldn't see it. And when I did see it I took it back up there just to argue with manager. Listening to him tell me it was a curb check! He quit before he filed my claim and went back to Toyota dealership in Enid.

I have taken all my cars to Big O for years and in the past always received excellent service. However since they sold it to new owners the service has declined significantly. I will be looking for a new place to take my car.

If I could give Negative stars I would. I paid 1000$ to get my truck fixed and running - it was towed in with a no crank no start problem. The battery was changed, the electrical systems checked then the spark plugs and fuel system changed and cleaned -- one week later to the day my truck wouldn't start, same problem, when I called I was told I would have to pay for towing and that I would have to pay to have it fixed, so in other words no warranty past the parking lot, I won't even go into the crappy customer service I was presented with when I called and like always there was no manager on duty. No one there could help me. I will never use your service again and I'm canceling my accounts with you. I should have never used your company in the first place, expensive mistake. I will also tell everyone I see to do the same.

I've been a customer for 6 years and over the last 2 years I've dealt with the downward spiral of service and quality of their work. Recently They misdiagnosed my vehicle and sold me on complete shocks & Struts without needing them, then had to go back 5 times for them to fix the shocks and struts they installed that I didn't need. It was upper and lower arms that were squeaking (back is still squeaking). I had other mech work done from another mechanic and he noticed that Big O had unbolted my Catalytic Converter for some reason and never tightened it back up, I've had tools left in my engine compartment after having service work done by them, and not 1 time in 6 years have they ever held an actual appointment time.

I bought 4 tires for my car and printed the appt confirmation. Big O installed different tires, inferior to the ones I actually bought, and they confirmed their error. Then they said they would order the right tires and charge an extra $100 for shipping, and refused to refund the $50 deposit they charged me for the wrong tires. I spoke to the manager and got my $50 back, had them remove the wrong tires, and said I would buy tires somewhere else in the future.

Extremely irresponsible shop that doesn't even deserve 1 star. This was in Page, AZ. Worse place I've ever had do an oil change and replace 4 tires. After getting my car back, I heard a really loud noise coming from the driver front where my tire was. I looked and saw a purposely cut the fender well cover. After arriving back to Phoenix, I brought my Honda Pilot to two different Big O Tires and they both confirmed it was purposely cut. One place even admitted they often do that but should get the owner's permission. I called the corporate office twice in the past week as they need to fix what they broke with no return call. Jimmy, from Page Big O Tires first said they would replace it and pay for it, then called and said they would not. I'm very unhappy with this matter that is still unresolved and will continue to contact corporate until they replace the part that the worker had cut as it makes a very loud noise when driving.

BEWARE. CHARGED FOR WORK THAT WAS NOT DONE!!! I took my Jeep in for an oil change. They called and said my Jeep needed an alignment, engine filter, radiator flush, and some other items that totaled $1900. I had them do the alignment and oil change only for $200. The next day when we went to change the engine filter we noticed the oil filter was never changed. I went back to complain and found out they charge me for work that was never done. I got a full refund. If it wasn’t for us changing the engine filter I would have never known the work wasn’t done

Okay let me start with saying that I went to Big O Tires off of South Maryland in Las Vegas. That whole building I hate to say is nothing but scammers. They take your money and do not do the work. They said they did an oil change in my car and they didn't took my money and now my car is ruined. I went back to them to let them know that I know that they didn't do my oil change that I have proof that they didn't do my oil change. They said, "Oh no no it's something else. It's not the oil change." Remind you I had no oil in my car. They tried to cover it up by fixing my VVT cylinders and then call me to tell me, "Oh the engine locked up. You have to come get your car." Remind you I drove my car to them. That location has been caught before doing some skinny stuff and now they're doing it again. I need somebody to reach out to me because this is crazy how they're doing people.

I recently had to have my car worked on due to various issues and I went to Big-O-Tires at 44500 W. Edison Rd, Maricopa. I've been going to the same place for over 10 years and would trust no one else with my car. The Manager (**) worked miracles in finally being able to find out what the last issue was - the CLOCKSPRING. Holy COW! Not sure how he was able to figure that one out, but I was overjoyed when he called me to let me know that my car was done and ready to go home! And I even got a ride from a long timer for this Big-O - ** made sure I was taken to and from the shop to my home. These are a great group of hardworking guys! Thank you SO MUCH!!!

Because of them I paid them probably over 30.000 dollars in repairs. In the end, they say you got a cracked engine block which I don't know how cause it was in good shape/ till they got ahold of it. Lost my money and a great car because of them.

Drive home from purchase. Was noticeably louder and pulling. Thought maybe needed alignment too, but one tire was way under inflated. 3 days later getting charged to replace their bad tire. Found out the hard way Big O Tires is not accredited with the Better Business Bureau.

For 6 months I have talked with Big O and the manufacturer about tires I bought with 2 warranties, 40k miles and a extra 200$ warranty. The tires were bald at 5k miles. Big O store in Pueblo co and their main office and the new owners refuse to honor their warranties on tires that cost us 1500.

After I wrote my initial reviews the Big O Tires associate reached out and wanted to know where the misunderstanding came from. They were more than apologetic and refunded my money through making me deal and now have me back as a customer! Very nice customer service from the beginning and I recommend their services to anyone!

Went there on Sunday August 21st to have a tire repair. While they were removing tire off of wheel they damaged the rim. Rim is off of a new car with less than 10,000 miles. So talk to manager on Monday the 22nd and they said send them pics and they will get wheel taken care of. Few weeks went by and never heard anything from them so I called the store and the manager that I talked to denied talking to me and lied about his phone number. When I gave him the cell phone number I text and have pictures of text where he said they would take care of the wheel. Now I got passed on to the district manager. His Name is Dan and same old stuff.

DAY 9 WITHOUT a car because They Lied Cheated & destroyed my car. Putting THE WRONG PART ON MY CAR KNOWING it WAS the WRONG PART to their negligence. Now My CHECK engine light is on and it's NEVER came on in this car EVER. I'm not sure how they broke my catylitic converter but the cameras will. I maintained my car to pristine condition. Walk in and what needs to be done it was a simple yet expensive job.

Had my '17 Hyundai Elantra serviced, December 22, at this Big O Tires and one of their technicians got oil on my headliner. The manager, Adam, had his tech clean my headliner. He scrubbed it so hard that it ruined it. I spoke to the Adam and told him they need to come up with a solution to remedy this situation. He took pics and said he would see what he could do. Upon calling him back, he said he could refer me to Derby City Upholstery, Gary **, and he assured me he would do a good job. I am told it cost $500 to replace my headliner.

I do not have the invoice in front of me as I am away from home at this moment. But my brakes still will have a caliper activate when I’m accelerating down the road,,, this is the first thing I ever noticed when I knew I had a problem with the car and after having all that work done to the car, it still does this and now there is a new problem occurring which I wonder if that could be a result from extremely hot brakes!!. I have been stranded multiple times on interstate with my children to pull over and wait for brakes to cool as they were excruciating hot.

Do not go to Big O tire on Eagleridge in Pueblo, Co. I went in for a basic oil change and to get new tires. I left the vehicle there. I drive a 2019 Subaru Crosstrek. I was when the car was ready to come get it. I go in the store and the manager Geoff let me know after the alignment (which we did not ask for) the car was running weird. It was shaking and acting like something in the transmission is messed up. The car has never ever had problem. So my husband drive it one block and it was bad. We took it right back in and they found out what was wrong. They drained the CVT transmission fluid instead of the oil and topped off the oil and left the transmission fluid empty. It's a mechanics daily job to do a basic oil change. Do not trust this place or their mechanics.

I have had an awful experience with this location of Big O. It started with them putting the wrong tires on the truck. They replaced them and corrected the mistake but the alignment was off on the truck. I brought the truck in 3 different times in the 10 days or so after the initial alignment, each time telling me it was fixed. The truck was pulling to the right. Finally in the last visit I was told the alignment is straight but they were having trouble getting the steering wheel to be perfectly aligned as it was slightly off to the left. Fine I said. I spend way too much time there already for a simple tire change. Now, I have two front tires that are destroyed because the alignment was never actually fixed.

Didn't do the hundreds of dollars of work that they charged me for! Had to hire another mechanic and missed my rent that month, was nearly evicted. They offered no discount or refund or admission of guilt, even though I had proof. Call Big O corporate offices and left FOUR messages with live representatives who promised somebody would call me back, but over the course of three weeks of course nobody did. CRIMINALS! In America, the consumer always get screwed over by the corporations get away with murder – what else is new??

The manager Michael ** at Big O Tires on 1350 E. Riggs Rd. Chandler is truly exceptional! His customer service was excellent. He was able to fit my repair in without an appointment on a very busy Sunday. I was truly grateful!

I buy tires, they say front brakes are bad, then they say I need rotors, then they say I need calipers, then they say I can’t get tires put on unless I get everything else!! What a load of crap!!! I called my son in law to look at rotors. He said they were practically new looking! He’s been in tire, etc. business over 10 years professionally! I was so mad! I feel they ripped me off!! It was horrible!!! Don’t go there, unless you know about cars! I’ll never go back! A $700 tires purchase turned into over $1,600!!!! I still see red!

November of 2022 purchase 4 new rear tires for RV after approx 10,000 miles the valve stem extender came loose, and rubbed a wear spot thru both tires. I replaced them, at another dealer. Then when I reported the problem, the store manager did not take any responsibility for the poor installation. The wear would not have happened if the tires were installed correctly.

Agreed on a price for tire. Said they would fix right away. Dropped my wife off to pick it up. She waited an hour and then they came back and said the tire quoted they didn’t have anymore and it would cost extra $50. They already took off the tire and the nail that was in side wall so I really couldn’t say no.

Did an alignment at the SPID location in September 22 with a Groupon that was advertised heavily online. When it was completed the counter person Isabel told me that the printer was down and they couldn’t give me print out to show that the alignment was good now. I paid the additional shop fees and was given my receipt. My vehicle still seemed shaky but I work out of town and don’t use my car much and was leaving that week so I didn’t think much about it. I have been back in town for last two weeks and using my vehicle and I can really notice to shake now.

I took my car in to have the catalytic converter replaced. When the work was done he told me that it was good to go. Drove it 82 miles. Engine light came back on. Took to ford service dept to have diagnosis done. Still showed code 420 catalytic converter. Said they used after market converter. Took back. Guy who was helping said he told me they use aftermarket parts. Said they would replace and still not good. Think I deserve a full refund.

Bought all my vehicle tires and the warranty / flat repair from Cameron Park Big O. My wife's car had a tire with a leak. She took it to Big O Cameron Park where I bought them. It was 4PM, they close at 6PM. Big O said they didn't have time to check. She said she didn't mind waiting, as she had time and things with her to pass the time. She didn't say they were argumentative, but it seemed pretty close based on her account of events. She told them she could leave it and pick it up the next day. They finally agreed to just check the tire. Went from too busy to, we'll check it now. Weird. Anyway, they aired up the tire and told her everything seemed fine about a half hour later.

Had 2 vehicles in to have it serviced and oil changed. Both vehicles after several days the check engine light came on. Both vehicles were taken back for the check engine light. One vehicle they charged us over 600 to repair and same thing with decoy vehicle taken in. After waiting over 8 hours they came back wanting to charge us over 3000 to repair. Beware after having your vehicle serviced at Big O Tires. This is a scammer company.

72% mark up on parts. Salesman attempted to sell products not asked for or needed using scare tactics. Work not completed in time stated. Salesman was rude and condescending. Overall bad experience. Will never go to any Big O store again.

Subaru Outback with sidewall damage from driving on stubble at farm road. They found leak and did a temporary repair at NO CHARGE! Note Subaru symmetrical all wheel drive has specific criteria and replacing one tire is not always an option. They gave me several options for a final solution (NOTE: this was on a Sunday) and were very courteous. I would give the Kansas City/Englewood Road store the highest rating available.

I was able to get my tires serviced in a timely manner with no appointment needed. The gentleman who took care of me, Joshua ** made my experience a great one! I would recommend this Big O Tires to others if they are looking for a good place to service their car's tires.

He handle all my needs professionally, courteous, and in a timely matter! The previous place was not as nice! I would recommend this store @ 16880 W. Waddell Surprise AZ 85388. Awesome service! So happy.

I really enjoy going to Big O Tires. They’ve taken care of the little things free of charge for me. And on the bigger repairs have gone smoothly. They’re considerate of your time and the store associates go above and beyond in showing how much they value your business. Nathaniel at the Juan ** store in ABQ is the man.

Brought my outback in for brakes. 4 months later brake dust and squeaking started. Brought my car back and they said they would replace pads. One month later same thing again. Brought car to different brake place and they said brakes not greased causing the problems. Sloppy work. Will not use them again.